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Series II Modem 336 Series II Modem 336+ AUGUST 2000 MD1640A MD1641A Series II Modem 336 Series II Modem 336+ CUSTOMER Order toll-free in the U.S.: Call 7877-877-BBOX (outside the U.S. call 724-746-5500) SUPPORT FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 INFORMATION Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • Email: [email protected] Series II Modems 336 and 336+ Series II Intelligent Data/Fax Modems Model 336 (Product Code MD1641A) Model 336+ (Product Code MD1640A) User Guide SERIES II INTELLIGENT DATA/FAX MODEMS DISCLAIMER This publication may not be reproduced, in whole or in part, without prior expressed written permission from the manufacturer. The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person or organization of such revisions or changes. TRADEMARKS USED IN THIS MANUAL MNP and Microcom Network Protocol are trademarks of Microcom Inc. AS/400 and System3x are registered trademarks of IBM. Appletalk, Mac, and Macintosh are registered trademarks of Apple Computer Inc. Unix is a registered trademark of X/Open Co. Ltd. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other trademarks mentioned in this manual are the property of their respective owners. 2 Table of Contents Contents Chapter 1 - Introduction and Description 1.1 Introduction............................................................................7 1.2 How To Use This Manual ......................................................7 1.3 What is in Your Modem Package? ......................................10 1.4 Modem Features ..................................................................10 1.5 Fax Features ..........................................................................11 1.6 Technical Specifications ......................................................12 1.7 Power ....................................................................................16 1.8 Modem LED Indicators ......................................................16 1.9 Controls on PC Board..........................................................18 Chapter 2 - Installation and Connection 2.1 Safety Warnings ....................................................................19 2.2 Installation ............................................................................20 2.3 Is Your Series II Modem Ready for Use? ............................23 2.4 Operating Your Series II Modem ......................................24 2.4.1 Simple Operations ......................................................25 2.5 The Answer/Originate - Voice/Data Toggle Switch..........25 Chapter 3 - Software Configuration 3.1 Introduction ........................................................................26 3.2 Serial Port Limitations ........................................................26 3.2.1 How Can You Identify Your UART Type?....................27 3.2.2 The 16550 UART and Windows 3.1 ............................28 3.3 Configuring Your Software ..................................................29 3.3.1 Configuring Software for Your Modem ......................29 3.4 PC Initialization Strings ......................................................30 3.4.1 Changing Default Parameters ......................................30 3.4.2 Other Parameters ........................................................31 3.5 Macintosh Initialization ......................................................31 3.6 Configuring Software for Your Computer..........................32 3.6.1 Configuring Software for the Remote System ............32 3.6.2 Terminal Emulation ......................................................33 3.6.3 File Transfer Protocols ..................................................33 3 SERIES II INTELLIGENT DATA/FAX MODEMS 3.7 When to Disable Data Compression ..................................33 3.7.1 Disabling Error Correction ..........................................34 Chapter 4 - Manual Dial and Automatic Answer 4.1 Introduction ........................................................................35 4.2 Dialing/On-Line/Answering ..............................................35 4.3 Auto. Leased Line Restoral Operation (336+ Only) ........37 4.4 Manual Dial Backup Call Termination (336+ Only) ........37 4.5 Dial Backup and Leased Line Restoral (336+ Only) ........37 4.6 Dial-Up Operation (336+ Only)..........................................39 4.7 Manual Call Origination......................................................39 4.8 Automatic Answering ..........................................................40 4.9 Manual Answering................................................................41 4.10 Handshaking Details ............................................................41 4.11 Call Termination ..................................................................42 Chapter 5 - Command Mode 5.1 Introduction..........................................................................44 5.1.1 AT Command Editing ..................................................44 5.1.2 Functional Modes..........................................................45 5.2 Summary of AT Commands ................................................46 5.3 Result Codes ........................................................................50 5.4 Dialing Commands ..............................................................52 5.4.1 Dialing Action Commands ..........................................52 5.4.2 Dial Modifier Commands ............................................54 5.4.3 Phone Number Memory Commands ..........................58 5.4.4 Configuration and Default Storage Commands ........60 5.4.5 Command Response (Result Code) Commands........63 5.4.6 Phone Line Conditioning Commands ........................66 5.4.7 RS232C Interface Control Commands........................68 5.4.8 Error Correction Commands ......................................70 5.4.9 Flow Control Commands..............................................75 5.4.10 Compression, Error Correction, Flow Control, Pass-Through and Pacing Commands ........................81 5.4.11 Speed Conversion Commands ....................................82 4 Table of Contents 5.4.12 Immediate Action Commands ....................................85 5.4.13 Line Probe Commands ................................................90 Chapter 6 - S-Registers 6.1 Introduction..........................................................................92 6.2 Reading and Assigning S-Register Values ..........................102 6.2.1 Examples of Assigning Values ......................................102 6.2.2 Examples of Reading Values ........................................103 6.3 AT Command and S-Register Summary ............................103 Chapter 7 - Callback Security and Remote Configuration 7.1 Introduction..........................................................................104 7.2 Callback Feature Description ..............................................104 7.3 Remote Configuration Description ....................................105 7.3.1 Initial Setup Procedures for Callback and Remote .. Configuration. ..............................................................105 7.3.2 Remote Configuration Procedures..............................111 7.4 Remote Configuration and Callback Security AT ............ Commands ..........................................................................112 7.5 Remote Configuration/Callback Security S-Registers ......114 Chapter 8 - Modem Testing 8.1 Introduction ........................................................................116 8.2 Local Analog Loopback Test/V.54 Loop 3 ........................117 8.3 Digital Loopback Test/V.54 Loop 2 (Local/Manual) ......118 8.4 Digital Loopback Test/V.54 Loop 2 (Remote/Auto.) ......120 8.5 Back-to-Back Test..................................................................121 8.6 Synchronous Mode Testing ................................................123 8.7 Local Analog Loopback Test (Synchronous Mode)..........123 5 SERIES II INTELLIGENT DATA/FAX MODEMS 8.8 Digital Loopback Test (Local/Manual) (Sync Mode) ......124 8.9 Digital Loopback Test (Remote/Auto.) (Sync Mode) ......125 Chapter 9 - DIP-Switch Settings 9.1 Introduction..........................................................................127 9.2 DIP-Switch Option Settings ................................................128 9.3 Speaker Volume Control ....................................................136 9.4 Recording Option Configurations......................................137 Appendix A - Troubleshooting A.1 Possible Causes and Solutions ............................................139 A.2 Contacting Black Box ..........................................................147 A.2.1 Recording Modem Information ..................................147 A.2.2 Making the Call ............................................................148 A.3 Shipping and Packaging ......................................................148 A.4 Upgrading the Series II Modem’s Firmware ......................149 Other Appendixes Appendix B - Dial Pulse and Tone-Dial Frequencies ......................150 Appendix C - Command Summary ..................................................151
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