Social Value Report 2018

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Social Value Report 2018 Each year, we publish a Social Value Report to describe and explain the work that we do in communities which goes above and beyond our day-to-day responsibilities as a landlord. By social value, we mean the positive impact of our work on residents and communities. This may be a positive financial impact, improvements in well-being, increased In 2018, we social engagement, improved future prospects or any other positive benefit resulting from our investment of time or money. estimate that In this report we try to place a value on that work so that we can understand whether we are investing our resources in the right we have way. Wherever possible we try and attribute a monetary value, and where we can’t, we try to provide an equivalent value in terms of an assessment of the likely benefits to individuals and communities. generated Introduction £3,771,129 Just as it was in the early years, when Joseph Rowntree built the first homes in New Earswick, our work is driven by a social purpose to of social value address poverty and social isolation. This report provides examples of our wider work beyond our landlord role to achieve this – work that can often go unnoticed and yet has a significant impact on individuals back into our and groups of people within our communities.

There is so much activity that can be reported on, year on year. communities, However, rather than try to capture all of what we do in each annual report, we have tried instead to demonstrate the breadth and range an increase of social value activities, focusing on examples not previously reported upon and thereby avoiding repetition from previous reports. For the first time this year we have been able to include information from our of over care settings and the work staff and volunteers are doing to enrich the daily life of residents. £1 million

on 2017.

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How we have measured social value

We continue to use a range of approaches to measure the social value of activities delivered or supported by JRHT:

• Using the HACT Social Value bank to apply well-being values where there are measurable outcomes related to our activity or initiatives. • Recording numbers of individuals who may have benefitted, while not yet being able to measure that benefit. • Noting those activities where we can make a reasonable assumption there has been a benefit or positive impact of an activity and setting out what that impact may be.

We are aware of the limitations of measuring social value and we also acknowledge the input and contribution of other organisations to our work. We remain cautious of the need to avoid overstating the contribution of JRHT and the social value generated, and we have only used the HACT calculation where we are confident that the data we have is robust.

For some examples we do not offer any measurement, but the community contribution and the investment by JRHT in that activity makes it nonetheless relevant to include within this report, as it is evident that social value will be generated, and that individuals and communities will benefit.

This report will set out our activities by communities and across our service areas. If you would like any more information on any of the examples of the work that we do then please contact Sally Houghton, Service Improvement Manager on 0800 5870211 or email [email protected].

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Our communities: New Earswick

The Folk Hall

In 2018 we saw the newly refurbished Folk Hall emerge as a strong community hub, incorporating the library, the Post Office and a much- improved cafe and eatery. The Folk Hall is now a place to meet both formally and informally and we have seen a substantial increase in casual users as well as an extended activity programme. We have also created a new community room – the Discovery Room. Designed by young people and created by a local artist, the room will be used for a range of community projects in future with a focus on providing a space for young people.

To celebrate the reopening of this historic community building we had a celebration in September 2018. There were numerous activities Case study on offer: live music, free lunch, apple juicing, crafting, a film shown by Film at the Folk Hall, a swing band, a climbing wall and a bake-off Fifteen community groups competition. The official opening was by Campbell Robb, our CEO at the benefit from using rooms at the time, Fiona Williams, Explore CEO The Sheriff of York, Mrs Verna Folk Hall at no charge. Each year Campbell and The Sheriff’s Consort, Professor Colin Campbell who all these groups save over £58,000. spoke about the historic significance of the building and the vision for it to be the centre of village life. Nine community groups also benefit from discounted room The total cost of the Folk Hall refurbishment including the Multi Use hire. This is a saving of over Games Area (MUGA) and car park was £3.2 million, but with the £21,000 each year. refurbished facility and additional meeting room space, we expect the level of use to continue to increase considerably, supported by additional income from an increased level of commercial bookings, as The total value well as wider community use. of discounted Room bookings by community groups room bookings During 2018 we have seen room bookings grow since the reopening. adds up to £1,349 In particular we have seen an increase in community use, supported by our policy to offer a discounted rate to groups to enable them to offer each month and activities which are affordable to all. As the Open Shop moved over represents a total to the Folk Hall in December we were able to continue to offer those groups free space within the Folk Hall. annual saving

This support has proved essential to those groups, without which they to these groups of may be unable to continue and we have seen these groups flourish . attracting many new members and offering a diverse range of activities. £16,188

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• Charity Rate – discount of 33%, The HACT Social • New Earswick Resident Rate – discount of 50%, Value calculation • Community Value Rate (not for profit) – discount of 50%. for the weekly Activities at the Folk Hall yoga class is

A huge range of activities happen at the Folk Hall, both informal and £89,025. formal. This can make it difficult to quantify the total social value generated by the Folk Hall, especially given the number and breadth of user groups who use the facility on a less formal basis. Many community groups regularly book the Folk Hall, but many just meet in the café: some on a daily basis, providing more casual social opportunities which Case study can be just as valuable to people as a more organised club setting. ‘Café NELLI’ has been developed What we have tried to do is present a flavour of some of those activities in response to research by the and, where we can, we have made a calculation, but where we can’t, Joseph Rowntree Foundation it is reasonable to assume that the people attending do get a positive into the effect of loneliness. It benefit from taking part – a benefit that may extend outside of the Folk provides a welcoming space for Hall to their daily lives. All of these groups continue to be supported by individuals who are struggling the Community Development Team, who also help develop new ideas with social isolation. Members and activities and engage the local community to establish new groups. meet every week to chat, have a cup of tea and build a local Tea Dance - a weekly Tea Dance is held in the Orchard Hall which is support network. £3 per person including tea and coffee; this is around £3.50 cheaper than other dances in and around York. We have intentionally made it The Folk Hall continues to offer affordable as we know many local older people would struggle to pay the use of the café free to NELLI, the higher prices charged elsewhere in the city and it is proving very who meet every Wednesday popular with the average weekly attendance of 30 people. morning, in addition to a monthly lunch group and regular trips. In We Are Theatre - professional theatre company We Are Theatre 2018, 50 people attended the provide a community theatre group for residents in New Earswick. The Christmas Dinner. group is very popular with over 20 people regularly attending their weekly sessions. The HACT Social Value for We are Theatre is £48,480. The HACT Social Value, based on 22 people over the age of 50 Craft Hackers - over 2018 the Craft Hackers group developed being part of a social group, is from meeting once a week with the Community Development Team to £40,700. meeting twice a week at the Folk Hall. The leaders are fully trained and run highly successful sessions. They have engaged an average of 20 children each week over 2018, providing a welcoming and supportive space where they are able to use their creativity in new ways. The HACT The HACT Social Social Value of Craft Hackers is £49,280. Value for the weekly Tea Dance is £149,220.

In addition, over six months, attendees save £105 each. A total saving of £2,730.

We’re on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. On Twitter? Follow @theJRHT to stay in the loop! 6 7 Gardening - at the Open Shop there were regular gardening sessions and these have developed into a regular community group at the Folk Hall, where the availability of more open space provides the ideal The HACT Social setting. The Community Development team supported this group to Value for establish themselves, and the first crops have already been picked. No Dig Gardening is £12,047.

Case study

An initiative called Open Art, which started in the Open Shop, has now relocated to the Folk Hall. They have a dedicated More information on these groups which have also benefited from the group of three to four people New Earswick Community Grant is provided on pages 9 and 10. who meet each week, and many who visit more regularly Folk Hall Café on an informal basis. It is an open and relaxed session that We reopened our café in July 2018 with a new improved look and allows people to bring their own menu. We keep prices low to make sure we offer an inclusive space projects and meet other like- for local people. Going forward the Folk Hall will also provide the minded people. The HACT Social catering service for New Lodge. New Lodge is the new development Value for Open Art is £9,696. which will provide a vibrant community for over 55s in New Earswick.

We offer £1 teas and coffees, this is a saving of 70p for every cup of tea compared to elsewhere in York and a saving of £1 for a cup of coffee. We serve in the region of 40 teas and coffees every day meaning we save local people £12,792 per year.

Case study Film at the Folk Hall is a community cinema group which presents monthly film showings at the Folk Hall. Over the last 12 months they have had over 1,000 people attend with an average of 60 people at each showing.

The HACT Social Value for Film at the Folk Hall, is £145,440.

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The New Earswick Post Office is now well established. JRHT took on this service as we believe it is invaluable to local people who regularly tell us how much they appreciate it:

“It is very convenient to have the Post Office here in the village.”

“The staff at the Post Office in the folk hall are very friendly.”

“It’s quick as it is so local, and great you can get a drink at the café too; you can tie your Post Office visit in with other things.”

“For me this Post Office is so much more handy than other Post Offices.”

Using some YouGov research into social value provided by different services at the Post Office we have calculated that we provide £67,605 to local households. This is taking into account the number of households that pay bills, use postal services, get their pension and benefits and use banking services at our post office on a regular basis. We do not charge the Post Office for the hire of the space, representing a total annual saving for this service of £10,400. The social value

The next nearest Post Office would be a short bus ride for many less- of having the mobile people in the community. If even a quarter of those who use our Post Office had to get the bus to Huntington Post Office it would Post Office in cost them £1.80 each way. By offering this service in New Earswick we New Earswick, potentially save local people a total of £14,040 each year. based on YouGov Library provision at the Folk Hall research, is We have been working hard with Explore York Libraries to establish £67,605. the reading café and library offer within the Folk Hall. All that work has paid off as we have seen visitor numbers increase month on month with over 10,000 visitors since the library opened its doors in June 2018. The traditional library provision is enhanced with a full programme of events in addition to regular sessions of Chat and Craft, and the Reading Group. There is internet access, and digital support available which so far has been attended by over 100 people each month.

Supporting the library is key to delivering social value: offering people a local library provision, opportunities for social interaction as well as focusing on educational and literacy benefits, improving prospects, independence and well-being. In addition there are opportunities for volunteering and since its opening in June 2018, there have been over 200 hours of volunteer time. Many visitors also stay to have tea or coffee in the café, and attend other activities.

Feedback has been very positive, with one customer who uses a wheelchair saying she’s pleased at how accessible the library is for her. She can reach everything, is able to navigate easily in her wheelchair, and it is easy for her to bring her children. Other customers have been very impressed with the broadband speed provided, and delighted with the ‘Libby’ app, which is used for audio books.

We’reLike ouron Facebook! www.facebook.com/JosephRowntreeHousingTrust Like our ‘Joseph Rowntree Housing Trust’ page page to to keep keep up up with with what’s what’s going going on. on. On Twitter? Follow @theJRHT to stay in the loop! 8 9 Attendance at library events has been high with over 1,000 adults and children of all ages taking part between June and December 2018. Adult events were attended by 277 people, over-five’s events by 278, and under-five’s events by 414.

The Open Shop - building community in New Earswick

The Open Shop originally opened in the former New Earswick Post Office in November 2017 and has provided a space for people to meet, chat, make, exchange, laugh, connect and share. The Shop has given JRHT and local people a new way to understand each other, to shape their community and to support independence and well-being. The Shop moved to its new premises in the Folk Hall at the end of 2018 and is already flourishing, retaining its unique identity whilst at the same time being able to link up with the wider Folk Hall users and activities.

The Community Development Team continue to support the Open Shop facilitating activities and delivering sessions directly.

Food Poverty Project - 2018 saw the emergence of some new and exciting initiatives within the Community Development Team including a project to counter food poverty and promote healthy eating in New Earswick and surrounding areas. This followed community conversations which identified the cost of healthy food and lack of basic cookery skills as recurring themes.

At the Open Shop, we ran many cooking sessions teaching people basic cooking skills as well as having informal food exchanges of surplus fresh fruit and vegetables. As a result of this we have brought together a group of residents who have started growing an edible-produce bed at the back of the Folk Hall. In 2019 we will continue this work, collaborating with the York Food Poverty Alliance.

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The New Earswick Community Improvement Grant is made available by In 2018 the total JRHT to the New Earswick Residents’ Forum (NERF) to allocate to local community groups in New Earswick. value of the New Earswick Each year, local groups make applications to NERF which, at its monthly meetings, agrees the grant allocations. The applications are diverse and Community cover a whole range of community activities for all ages. They also meet the original intentions of the grant which are to improve the external Improvement appearance of the neighbourhood, to improve well-being and future grant was prospects of residents, and to encourage and support community engagement. £24,500.

The grants vary in size from £100 up to £3,000 and fund a wide variety of projects – a flavour of which is set out below. The social value

New Earswick Sports Club - a very active local club offering cricket, from that is rugby and football facilities in the heart of New Earswick. They have a . sports grounds as well as a clubhouse and are open daily. Membership is £309,630 very reasonable and family memberships are available, as well as social memberships. This year NERF supported the club with a grant of £750 which has been used to improve the disabled toilet which will benefit many of their members. A grant of £1,000 was made to the New Earswick Cricket Club to help purchase mobile covers and storage, and continue work to introduce and keep junior members. There was also a grant to the Rugby club of £500 to pay for the under-14’s rugby kit.

Park Run - this has recently been established at the Sports Club; each Saturday over 100 runners take part in the 5k run.

Friends of New Earswick School - this group provides the parent representation for the New Earswick primary school. In recognition of their work, the group regularly receives grants from NERF and in 2018 received £374 for help with their Christmas Fair.

No Dig Gardening group - this is a new group set up with support from the Open Shop as it moved over to the Folk Hall. Keen gardeners had struggled in the previous Open Shop facility but with access to more open space at the Folk Hall, a NERF grant of £700 helped them set up the No Dig Gardening group, which has seven regular attendees each week.

We Are Theatre group - this is a professional theatre company based in who believe in using theatre as a vehicle to enhance people’s lives. They run a community theatre group for residents in New Earswick which is very popular but needs regular funding to support their work and ensure the group is accessible to all. At the end of 2018 NERF agreed to send the surplus of funds left at year end to We Are Theatre, acknowledging the high membership of this group and the positive impact on the individuals who attend and the wider community. A grant was given of £2,441.

We Are Theatre has a core group of 20 members who all live in New Earswick, with other younger people accessing the sessions around their other commitments. They have found that it is really important to be flexible to enable the young people to get the most out of what they

We’re on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. On Twitter? Follow @theJRHT to stay in the loop! 10 11 need from the group; they don’t place any restrictions on when people can or can’t attend, and always ensure that everyone who wants to be involved in a show is included. In 2018 the members have taken more ownership of the group, and weekly sessions include ‘circle time’ at the start as well as games which are chosen by the members. This is really important as it aids social skills and encourages being part of a team. Feedback is very positive:

“The group is incredibly welcoming and inclusive. There is a genuine feel for the process being child-led, and from conversations with my daughter she clearly feels a sense of belonging and teamwork.”

“I have seen a marked increase in my child’s confidence since attending, this has carried through into school life and also at home. They are more willing to give things a try without fear of getting it wrong or feeling self-conscious. She has the chance to take part in a structured group with children of different ages which also gives her a chance to gain social and communication skills.”

“I love drama group. I get to see all of my friends and learn to do acting. The teachers are really kind. If I was a judge I would give it 10 out of 10.”

Community Action for Nature (CAN) - this is a group who care for an area of land at the south of the village. They meet once a week with a group of volunteers, and also arrange many one-off events. It’s been another successful year for the group as membership has again increased and they continue to have a strong team of regular volunteers, both locally and from further afield.

The group started doing bat walks in 2018 which have proved to be really popular with local residents. These walks attracted the attention The social value of of the River Foss Society who gave some very good feedback as well as being featured on York TV. CAN work with local Beaver and Cub Scout CAN is groups who go on nature walks around the area providing information talks and fun activities. CAN has also worked with New Earswick £25,815 Primary school to give advice on setting up their forest school area. in addition to the

In 2018 the group started a programme of Wild Flower planting and environmental seeding which is helping to encourage a pollinating corridor benefiting benefits. bees and butterflies. All of this requires the group to carry out constant maintenance across the site as well as supporting wildlife. However the local response is very positive with many families using the area in the good weather for picnics and watching the birds, in addition to good feedback from other local like-minded organisations. In 2018 the group received £438 from NERF to pay for their annual insurance and to replace a multi-tool that had gone beyond repair.

Craft Hackers - over 2018, the Craft Hackers group has developed from a small low-key group that met once a week at the Open Shop to a group running twice weekly where the leaders have all the appropriate training. They engage an average of 20 children at the sessions, providing a welcoming and supportive space where the young people are able to harness their creativity in new ways; the group is going from strength to strength. In 2018 NERF gave a grant of £367.

We’reJRHT News on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. 10 11 York Explore library - the library moved to the Folk Hall in 2018, providing a highly successful reading café as well as full library services, one-off events and internet access. The library hosts many reading challenges and since opening in June 2018 has had over 10,000 visitors. NERF supported the purchase of display materials and children’s furniture to engage younger people with a total grant of £208.

The Rowntree Society - this local history group have now established the New Earswick Local History Society. With around 30 members, this group has helped develop the sense of community in New Earswick, increasing feelings of belonging and pride in the historic garden village. In 2018 the group received a grant of £200 towards the cost of the reprints of the Rowntree Walks book of New Earswick for the library, and the resources are regularly loaned out to other users – including for activities for residents at Red Lodge.

Film at the Folk Hall - this group was formed by a local resident in December 2014 to address issues around social exclusion, isolation and loneliness. Film at the Folk Hall aims to provide affordable film screenings in a friendly and inclusive setting. The group continues to grow, and teams up with JRF/JRHT, York Explore/Nestle to host special free events which have included:

• Paddington 2 – New Earswick Library Summer Reading Week, • Sing! – Folk Hall reopening weekend, • A Northern Soul – JRF-funded screening with Sean McAllister, • Chocolate Village – Nestle-funded showing with a guest speaker, • Casablanca – Members Free event, • First Man – Pay It Forward.

There are now 63 members and with the recent relaunch more people are coming through the doors, seeing the posters, and reading the newsletter.

“We aim to be more than just a cinema. As well as screening blockbusters and family favourites, we want to create events around award-winning films that shed light on subjects that affect our society.

“We want to work in co-operation with the Joseph Rowntree Housing Trust and Foundation, our local schools, library, council and any other relevant organisations to add value to our events. Above all we want to encourage our local communities to enjoy these events with us by offering reasonable prices, a warm welcome to all and a neighbourly, relaxed atmosphere in which making new friendships is encouraged.”

- Film at the Folk Hall.

NERF supported Film at the Folk Hall with a grant of £500 towards a new lens, enabling the room capacity to be increased, which in turn will potentially lead to an increase in ticket sales over the longer term.

We’re on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. On Twitter? Follow @theJRHT to stay in the loop! 12 13 Friends of New Earswick Primary School (FONES) - NERF have provided invaluable financial support by providing a grant towards the cost of hosting the New Earswick Summer Fayre.

Last year they paid for the cost of donkey rides for the children. This year they have paid for two circus entertainers so that the entertainment can be provided free of charge during the fayre. This has meant that more money can be made for the school and it also provides an enjoyable event for the wider community.

New Earswick Sharing Together (NEST) - this is a community group of volunteers who look after the Sleeper Path Community Garden. The group runs one-off events that attract a lot of interest from residents. In 2018 the group acquired extra space to enable them to develop the netted fruit garden; with new plants and properly edged paths it is now easier for the group to maintain and pick fruit. With NERF’s help the group now have a large shed which will make a real difference to safety and the way they work. The number of volunteer members has grown again to a group of 10 regular people, and others who join when they can. The local Cub Scout and Beaver Clubs have regular evening sessions exploring the garden, pond-dipping and bug-hunting.

NEST have always been interested in the positive physical and mental effects of caring for the garden. In 2019 the group are planning to work with York Council, their local GP practice, and York St John College to support social prescribing programmes. People who would benefit from being in the garden can come and begin their recovery. The group are commited to sustainability and minimising their impact.

“In times of uncertainty for the outcome of our beautiful planet, our garden is full to bursting with living creatures, without which this world would not exist”.

- NEST volunteer. The HACT Social Value for “As an active group in this beautiful village, we feel that we are responsible for making sure that we leave this planet in the best NEST is of shapes. We use no pesticides, no herbicides, only use natural, £28,568. usually home-made plant food. We compost everything we can, we never have fires, and we re-use pots and plastic containers.”

-NEST volunteer.

New Earswick Nature Reserve - the site of the Nature Reserve is the clay pit and former brick works which was established in 1902 to supply bricks and roof tiles for the growing village of New Earswick. In 1973, a formal agreement with the Local Authority led to the area being established as a Designated Educational Nature Reserve. The management of the reserve was by a local group of volunteers supported financially by JRHT.

In February 2019 the Volunteer Management Committee leased the Nature reserve from JRHT and subsequently became a Registered Charity, (No 1180502). The Management Committee took over the Nature Reserve as Trustees with the main aim of continuing the development of the reserve as an Educational Resource.

We’reWe’re onon Facebook!Facebook! LikeLike ourour ‘Joseph‘’ Rowntree page Housing to keep Trust’ up withpage what’s to keep going up with on. what’s going on. 12 13 New Lodge - a new community

In 2017 we successfully bid for a grant of £4.8 million from the Department of Health to support the development of New Lodge Case study in New Earswick in York. New Lodge will offer attractive and modern Pupils from New Earswick apartments and accommodation with care provided, if required, to Primary School were asked people over the age of 55. Residents will be able to live independently, to design a poster to remind with support and care available when needed. It will be a community construction traffic for within a community; located at the centre of the village and near all the the New Lodge development to services and facilities that affords. drive safely around the village, and to avoid driving between When it is completed in 2021, New Lodge will offer a 45-bed school drop-off times. residential care home with 24-hour care, and 105 self-contained apartments with care provided as and when residents require it. There Two winning entries were chosen will be a choice of apartments to rent, or to part-buy through the and given prizes at their school Shared Ownership scheme. assembly. The posters were then displayed around New Earswick, In 2018, building work on the first phase of the development began. reminding drivers about safety. The biggest of the four phases, it will be known as Rowntree Lodge. The Pupil Evie Hall helped our name was agreed by the local stakeholder group, as it celebrates and Business Services operatives reflects our heritage, and Joseph Rowntree’s guiding principles. to attach posters to lamp posts around the village. Residents from the nearby Red Lodge, which provides care and sheltered housing but whose buildings are now dated, will move across to Rowntree Lodge. Supporting them through this move is a priority, and we are working closely with each resident to ensure their needs and preferences are taken into consideration.

Residents have also been consulted over a number of design features, fixtures and fittings such as telecom systems, kitchen cupboard doors, bathroom tiles and apartment door handles. This has been fed back to the Project Manager to inform the overall decision and means that residents have helped to shape some aspects of New Lodge.

“We are thrilled with the fact that we are being kept so up-to- date with information about New Lodge. We feel as though the Trust are doing more than they really need to keep us so well informed, and they are giving us a lot of choice; it’s absolutely wonderful.”

- Red Lodge resident.

Community Engagement for New Lodge - the New Earswick Newsletter, our website and JRHT News are our main vehicles for communicating information about the development to people living in the village, our residents and stakeholders. We also meet with residents face-to-face on a regular basis.

JRHT’s ambition is for New Earswick to become a community for all ages that will support families and their changing needs to live well in a vibrant community. In addition, the development will provide new improved public space and a play area, a new Multi-Use Games Area, and extended links with the Folk Hall.

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Our communities: Hartlepool

Hartfields

Hartfields enables independent living with care and support available when needed. A key part is helping residents to feel part of the local Case study community and enjoy activities, to reduce social isolation and support In 2018 the IT Café was residents and their families who are living with dementia. A full activity established by the JRHT Digital programme is offered, and additional support helps residents take part. Champions based at Hartfields, providing an opportunity for Hartfields celebrated its 10th anniversary in 2018 with a range of residents to come and talk to activities, culminating in a Community Fun Day. Over 20 residents the staff about any IT issues – were actively involved in planning the day; the Social Value of their bringing their tablets, mobile involvement alone was £37,000, in addition to the benefits for residents phones and laptops with them to attending the events. resolve problems they are having or find out new ways of using them.

The group also did a session on how to go about researching family history and building up a family tree. These sessions have proved very popular with residents, and up to 10 people attended each session.

Based on the HACT calculation for a hobby, the social value of the IT Café for 10 residents is £24,240.

Tea and Teach -JRHT has partnered with Barclays Bank to provide residents with IT support – helping them to improve their use of the internet, laptops, ipads and phones.

Gardening Club - in 2018 the club took on new members to join in with the ‘Choosing by Growing’ sessions. These sessions involved doing anything from making bird boxes, growing plants from seeds or cuttings, designing new features or arranging flowers. There was no charge for the sessions or the materials used. Residents were also consulted by JRHT gardening staff on how to develop an area of the garden into a wildflower meadow, in which grassland plants are encouraged and even planted. The area now has the grass cut less often and seeds, plants and species used that will attract butterflies and bees.

Adults Day Centre - this is supported by JRHT and provided by Hartlepool Borough Council in Hartfields. Each day JRHT provides a two course lunch for the Day Centre customers at just £5 per person: a significant discount. Up to 36 adults come for lunch each day.

Weekly activities - a full programme of weekly activities is provided, each generating social value in their own right. Staff also regularly support other seasonal celebrations and fund-raising activities.

We’reJRHT News on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. 14 15 Gym and spa pool - these provide an invaluable resource at Hartfields and continue to be used by residents and non-residents alike for physiotherapy and rehabilitation purposes. With membership at £10 per year, and up to £3 for non-residents per visit, the cost is considerably lower than private facilities, making regular physiotherapy affordable.

Redecoration - local company Open Doors carried out the internal redecoration of communal areas. Open Doors were specifically selected because of their approach to providing young people with work placements: on the Hartfields scheme their team included two apprentices.

Transport – Hartfields provides subsidised transport into Hartlepool Centre and back again, in the absence of a local bus service. Still being able to go to the Town Centre to either shop or meet up with friends is key to ensuring ongoing independence and well-being of residents.

Hartfields Management Committee - this meets quarterly and welcomes active resident engagement, with four residents regularly attending each meeting. It is important that residents are involved and their input has proved invaluable, supporting the decision-making process and offering a resident’s view in to the planning and delivery of Case study services. The Nostalgia Café runs monthly, Volunteers at Hartfields - a programme in conjunction with the local and its theme changes depending Catcote Academy is thriving with a group of employability students on the time of year. It is very between the ages of 16 and 24 gaining work experience at the extra popular, with around 50 residents care scheme within supported work placements. Students have been attending, in addition to up to offered placements in landscape and maintenance, catering, hairdressing, 20 people from the day centre. and the shop. Two young people have been offered permanent Tickets cost just £3 each. employment, and continue to volunteer with JRHT in their own time. Based on the HACT calculation Hartlepool Action Lab for being part of a social group, the social value of the Nostalgia Across Hartlepool more widely, JRF funds the Hartlepool Action Lab Café is £129,500. (HAL). HAL brings together local people and organisations to develop solutions to poverty in Hartlepool. In 2018 we launched the £1 million challenge aiming to put more money in people’s pockets either through additional benefits secured or money saved on things such as food and energy. This was a challenging target, but by the end of the year HAL had achieved just over £400,000 of savings and income for local people. Case study A scam awareness event, held As part of the challenge we have facilitated Food and Fuel Fairs to in partnership with Trading support people to cook less expensively, and connect them to sources Standards and Santander, of support, savings or income. made sure residents are able to recognise a potential scam either The Poolie Time Exchange database has also been developed; it is a way by phone, email or letter, and people can exchange support and skills by matching offers of assistance understand what they need to do to requests for skills. To date, 98 people have volunteered their time and to stay safe. skills to support others in the town. Over 40 residents attended; as Young care leavers taking part in the Housing Heroes project have been a result of swift action by JRHT, supported to design and develop their own home and living space by one resident narrowly avoided a refurbishing a terraced property in central Hartlepool which they will significant personal financial loss. live in (purchased through JRF Social Investment). Four young people moved into the property in early 2019.

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Our communities: Derwenthorpe

Derwenthorpe passed a major landmark with over 400 homes completed. We have also been granted planning permission to build an additional 40 affordable homes. Underlining our commitment to build low-energy homes, Derwenthorpe is part of an EU-funded Zero Plus project to design houses, which reduces energy consumption, benefits the environment, and reduces costs for residents.

Continuing our commitment to develop new and innovative construction models, work commenced on-site on two Melius homes. Manufactured off-site, these houses were delivered to Derwenthorpe in September for erection on-site. Designed to be built in a quarter of the time of traditional homes, with a focus on thermal performance and low-energy bills, the two homes will provide a template for further JRHT developments. Derwenthorpe received the WhatHouse Award for the best partnership scheme in 2018.

As a community, Derwenthorpe continues to grow not only in terms of the number of homes, but also in terms of the level of resident engagement and community activities.

Super Sustainable Centre (SSC) - this has continued to be well used by regular groups who bring continuity and embed community activities into daily life. We are also beginning to offer an Open Shop ’lite’ model, based on the New Earswick Open Shop pilot.

Community Action Network - a significant development in 2018 has been the creation of this group of residents to run and facilitate the many community-based activities.

Osbaldwick Community Choir - meets regularly at the SSC. As one of the longest standing groups, now with over 30 members, it was set up when the first homes were occupied over six years ago.

Open Garden - in July 2018 residents led an event where 13 residents’ gardens were opened for the public to enjoy. It raised £388 for York Food Bank. The group were given free use of the SSC as the base for the event, which had in the region of 100 visitors.

Film Club - the Social Value of the Film Club is £32,025.

We’reJRHT News on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. 16 17 Event No. of Amount Social Value residents of time based on HACT involved spent in the SSC at no charge (rate is £8 per hour) Residents’ core group 8 Two hours £74,824 meeting bi-monthly Residents’ coffee 25 Two hours £27,750 morning per month Community Action 8 Two-and-a £8,880 Network meeting half hours per month

The Derwenthorpe Community Fund - this was created to invest in initiatives that benefit the local community. It has a particular focus on tackling the actions highlighted by local people. The types of activities covered by the grants include:

• Working with schools, local agencies and community organisations to provide community activities for all ages.

• Developing opportunities for children and young people to engage in community-based activities.

• Supporting or establishing events and activities that make best use of open space and recreational facilities in and around Derwenthorpe.

• Supporting or developing learning opportunities for adults.

• Supporting or developing social events and activities that promote social cohesion and inclusion.

For 2018, the Derwenthorpe Community Fund allocated £25,000 to local groups.

Tang Hall Big Local Youth Project - is delivered by Youth, and runs from late 2018 to August 2021. The purpose is to support young people to have improved life chances, to enable young people to have more say about what happens in their local community and to improve relationships between young people and the wider community. In particular, it aims to achieve fewer reported concerns about anti-social behaviour. Above all, Tang Hall Big Local and other agencies working in the area want to have a better understanding of young people’s needs and aspirations.

Derwenthorpe Partnership Advisory Committee are working in partnership with Tang Hall Big Local and the City of York Council and have committed to £5,000 per year for the three year project, totalling £15,000. In 2019, the project will set up two youth clubs held weekly within the Tang Hall area and they have already started to engage with children in the community on what they would like to see in terms of youth provision within the area.

We’re on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. On Twitter? Follow @theJRHT to stay in the loop! 18 19 Musical Connections - is a small registered charity which seeks to enable older, vulnerable and isolated adults to lead happier and healthier lives through participating in communal singing and music-making.

In 2017, the Derwenthorpe Community Fund awarded the group a grant of £1,080 to cover the cost of venue hire for the choir between January and December 2018. At the time of the application, the choir had 20 registered members. By the end of 2018, they had 34 registered members, beating the year-end target of 30. Attendance at weekly rehearsals averaged around 22, although this increased to just under 30 by the end of the year. The retention rate has been excellent: of the 37 people who tried the choir in 2018, 34 became regulars.

The group is wholly inclusive, and includes adults who are living with a range of mental, emotional and physical challenges, as well as several who have joined to maintain their health and well-being as they get older: the oldest is 87. They have delivered several performances over the course of the year.

It is clear that participation has had a very positive impact on wellbeing. Over the course of the year, 28 choir members completed questionnaires, with the following results:

• Twenty-seven said coming to choir improved their mood that day.

• All of them said that taking part in the choir makes them feel generally happier and more positive about life.

• Twenty-six said it gives them a sense of purpose and more contact with other people.

• Twenty-seven said it improves their overall well-being.

• Twenty-four said that they have made new friends since joining the choir.

“It gives me a reason for greeting Tuesdays with joy.”

“It’s helping me through tough times.”

“Singing makes me feel positive.”

- Choir members.

Supporting sustainable transport

JRF and JRHT have together supported sustainable transport initiatives which have been trialled at Derwenthorpe.

These include a residents’ car club, three months’ free bus travel and cycle vouchers. In 2018, 27 residents claimed their travel pass voucher. In 2018, 24 claimed a voucher for a bicycle and three claimed bus passes, £150 towards the cost of a bike, or £150 of bus passes. The total cost of this to JRHT was £4,050.

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Our communities: Plaxton Court

At Plaxton Court, the focus is on enabling residents to live independently, with care and support available when it is needed. It has strong links with the local community and many groups use the facilities for meetings and social events. JRHT supports these activities, making rooms available at low or no cost, and offering staff support when necessary. Plaxton also offers its own activity programme which makes use of the onsite gym and activity rooms.

Plaxton Court celebrated its tenth anniversary in 2018 with more than 90 residents and staff enjoying a birthday tea party. It continues to offer a full weekly activity programme with many external agencies holding meetings onsite all of which are open to residents to attend. Many of the activities benefit from free or reduced room charges to ensure they can be accessible to all. The weekly activities programme covers a wide variety of activities and has generated a total social value of £421,722.

In addition to external groups, residents have set up three new activity groups – the craft club, the card-making club and the poetry group. Meeting monthly, these sessions are well attended with up to 12 residents attending the craft-based clubs, and a regular group of seven residents attending the poetry reading. No charge is made for the room hire.

The residents have also established a fortnightly film and quiz-night which meets in the restaurant area and attracts a regular group of nine residents.

The social value of these resident-led activities is £96,960.

The gym facility is used extensively by residents and non-residents and with links with the nearby hospital; the gym receives a number of residents from physiotherapy referrals and other hospital services, including post-operation and stroke therapy. The focus on supporting residents with wider medical and rehabilitation needs is also extending to alternative therapies such as reflexology, and now a reflexology practitioner visits Plaxton Court offering one-hour reflexology sessions Case study at just £20 per hour/£15per half hour, significantly less than the The hairdressing salon at Plaxton commercial rate for this service. Court charges just £17.50 to hire a chair for the day. The Plaxton Court Fitness Suite Manager has set up a Parkinson’s support group with the Parkinson’s Society, offering monthly gym This enables the hairdresser sessions for local people and residents to take part in. There are also to charge a lower rate and as a one-to-one sessions offered to residents who require a more individual result the facility is very busy, package of support. with residents using it regularly.

The catering facility at Plaxton Court is well used by local nursing homes and disability groups for social events. The high level of accessibility and space at the Plaxton restaurant makes it ideal for these groups who now regularly book lunch clubs and one-off events with up to 40 people catered for. The low fixed rate of £15 for a three-course meal is proving to be very popular and it gives these groups time out from their normal routine and the opportunity to enjoy a meal out together.

We’re on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. On Twitter? Follow @theJRHT to stay in the loop! 20 21 Our care settings

JRHT owns and manages seven care services within a mixture of settings, from nursing homes to care-supported community developments, in addition to our Independent Living Service which helps people live confidently and independently in their own homes. They are all registered with and inspected by the Care Quality Commission (CQC) to make sure they meet fundamental standards of quality and safety.

Ensuring more people are independent and well is the primary focus of our Care Services and one of our aims is to forge closer links with the local community, to reduce social isolation amongst our residents. With this in mind we have recruited Activity Coordinators who have started to make those connections within the local community.

Highlights of 2018

• The Oaks Care Home took part in the national campaign ‘Care Home Open Day’ in the spring.

• Bedford Court held a community-led, creative arts festival in Horsforth in the summer.

• Lamel Beeches are involved in the intergenerational Song Box, and also arranged rickshaw rides for the residents around York in the autumn.

“It felt wonderful to be outside in the fresh air and to see the city which I’ve not seen for so long. I loved going down by the river and looking at the trees which are just gorgeous.”

- Resident at Lamel Beeches.

We’reJRHT News on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. 20 21 Lamel Beeches - has 24 volunteers, including six students from Bootham School who visit every Thursday for half an hour. They have all signed up to volunteer for a least a year, which allows consistency and relationships to build, and they get the experience they need. It also means Lamel Beeches’ residents have more interaction and this helps with their personal wellbeing and self-esteem. In a typical week we have nearly 50 hours of volunteers’ time, which equates to £22,000 per year in free hours given to enrich the lives of residents.

“I enjoy looking through my old photos with my volunteer, my son has brought all my photos in and we look through them a pack at a time each week.“

- Resident at Lamel Beeches.

“I really enjoy them coming to see me, we talk about something and everything.“

- Resident at Lamel Beeches.

Our volunteers are aged from 17 to 58, and they all visit each week for two to three hours. Each visit can consist of chatting with residents in their rooms, going for walks, playing games, and having cups of tea. Some of the volunteers run activities, for instance we have carpet bowling every Saturday morning where at least six residents join in.

“Volunteering at Lamel Beeches is very fulfilling. By just having a cup of tea, it can easily brighten up both myself and the resident’s day. I enjoy spending my free time at Lamel Beeches whilst I am gaining experience in the career I aspire to be in.”

- Volunteer at Lamel Beeches.

The wider community: York Grants

The JRF-funded York Committee makes grants to organisations that are seeking to help solve poverty in York. In 2018 funding priorities were: the delivery of high-quality advice to people experiencing or affected by poverty, and work to reduce social isolation for those experiencing poverty.

The changes brought about by work funded through these grants include reduced isolation, improved well-being, new and improved skills, people having a stronger voice and more influence, and improved financial circumstances.

Grant recipients report each year on the number of people they have assisted as a direct result of their work. In 2018, the reported figure was 6,533 people and whilst we cannot verify this figure or ensure this data is gathered consistently, it is evident that the grants made are supporting a significant number of York residents across all ages and backgrounds.

We’re on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. On Twitter? Follow @theJRHT to stay in the loop! 22 23 55% of grant beneficiaries were children and young people, 23% were people with disabilities, people on low incomes, homeless people, women at risk, men at risk, and 22% of beneficiaries were carers, people The HACT Social with dementia, volunteers, offenders, older people, refugees and asylum seekers, care leavers, people experiencing domestic violence. Value of York Grants could be in the “The grant has given the beneficiaries a weekly chance to gather together for socialising, relaxing and game playing. It has region of decreased their isolation and leave behind the pressures and £1,573,000. stresses of becoming integrated into an entirely new city and country as well as the pressures of everyday home and family life”

- Refugee Action York.

“We have been able to provide one to one support to these Case study carers, which has had a huge impact on their emotional well- Examples of York Grant being and enabled carers to sustain their caring roles.” recipients: - York Carers. • Home-Start York have used the grant to train volunteers “Clients have increased self-belief and self-worth in successfully to help up to 100 families. navigating a lengthy administrative undertaking which is paper heavy, visually and mentally exhausting.” • York Neighbours provide support services across the - York Blind and Partially Sighted Society. city to isolated older people.

It is not possible to measure the social value of these York Committee • Door 84 deliver youth projects accurately. However, to give some indication of the potential work to young people with scale of social value, we have taken the lowest value in the HACT social disabilities. value bank (£484) and assumed that of those 6,533 people reported as having benefited from these projects that half have benefitted • Experience Counts support sufficiently to warrant inclusion in the HACT value measurement. unemployed people over 50 into work and volunteering.

• Tang Hall Community Centre created a community led food co-operative.

• The Good Organisation enables formerly homeless people to create their own walking guides in the city.

The average grant was £4,900. A total of 24 grants were awarded in 2018, with a total value of £117,253.

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JRHT manages a broad range of accommodation, with over 2,500 homes for residents with varying levels of housing, care and support needs in York, Leeds, Scarborough, North Yorkshire, and Hartlepool.

Sustainability and fuel poverty

JRHT continue to be committed to ensuring our homes are energy efficient; not only for environmental reasons but also to reduce fuel costs for residents.

In 2017, we partnered with British Gas to support a long-term research programme looking at fuel usage and lifestyle. As part of this project, we have installed smart meters in 15 JRHT homes at no charge to residents, and we look forward to the evaluation so that we can understand the potential of reducing residents’ fuel bills.

JRHT Homes:

• 1,206 are general needs homes, let at social housing rents,

• 263 properties are rented homes for older people mainly in extra care and sheltered schemes,

• 63 properties provide supported housing,

• 611 are low-cost home ownership/shared ownership (which include general needs, sheltered and extra care),

• in addition, there are 126 care beds in our residential care homes and 194 properties/care beds at Hartrigg Oaks, New Earswick.

JRHT improvement programme

In 2018, JRHT spent £1.65 million on improving resident’s homes and again the focus of that work has been on heating, window and door replacements to improve the thermal efficiency of properties and at the same time reduce heating and fuel costs for residents.

We’re on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. On Twitter? Follow @theJRHT to stay in the loop! 24 25 New double-glazed windows and doors were installed to 141 properties in New Earswick by Sovereign group with potential savings to residents of £14,100. This means the windows will not need to be redecorated every five years and could result in a saving of up to £400 per property Case study for JRHT. In 2018 we were also able to carry out a fully grant funded A total of 75 properties had loft and cavity wall insulation installed at installation of gas mains and gas no cost to JRHT as this was financed via £12,000 of external grant central heating systems to Lime funding. Tree Avenue and Garthway flats in New Earswick, enabling those In 2018, 195 boilers were installed providing a total energy saving of residents to benefit from more £66,300 to residents. efficient gas central heating systems. We continued our partnership with the energy supplier, Spark, which helps new residents to have access to some of the cheapest gas and Thanks to Northern Gas electricity rates on the market. Fifty-three JRHT households benefited Networks, £32,000 of grant was from this service in 2018. secured with a further £56,000 Improvement No. of Total potential saving on bills from the Warm Homes Fund to homes to residents fund this work.

Replacement boilers 195 £66,300

Replacement windows 141 £14,100 and doors Case study Total saving £80,400 In our newer properties and schemes we have continued Money Smart Team: advice to residents to look at ways to reduce carbon emissions and improve One of the JRHT’s outcomes is to support people to improve their energy efficiency to achieve prospects. Fundamental to this is ensuring people have the resources environmental benefits, as well and income they need and are entitled to. JRHT employs Money and as to reduce living costs for Benefits advisors to maximise income for residents as well as supporting residents. residents to access grants, consolidate debt and make savings on fuel bills. They work with residents to assess benefit eligibility: in 2018, they One example of this is at saw over 300 residents. Hartfields where we have carried out a lighting upgrade to 2,500 JRHT’s Money Smart Team also work with residents in rent arrears to lights to reduce residents bills by help them reduce their debt, and 2018 saw the lowest ever year-end £40,000 per year. arrears level of 2.83%. This reflects our need to balance our role as an anti-poverty landlord with collecting money owed to us – both are of equal importance.

JRHT grants for residents In 2018, the Money and Benefits We have combined the package of support grants JRHT offers to residents, targeting grants at those residents who are experiencing Advisors supported extreme hardship and crisis situations. JRHT is also developing a new credit solution, offering affordable loans in 2019 alongside related residents to services such as bank accounts and saving accounts, affordable white claim £85,436 of goods purchase options and savings clubs. additional income. One of the key changes for residents on benefits will be the move to Universal Credit and JRHT is preparing for the impact of the full transfer which will take place between now and 2023. The development of the Universal Credit action plan will enable JRHT to support residents and minimise impact on individuals.

We’reJRHT News on Facebook! Like our ‘Joseph Rowntree Housing Trust’ page to keep up with what’s going on. 24 25 Resident involvement

JRHT is committed to resident involvement and engagement with our The social value services. Getting your views about our services is important to us so of the Residents that we can improve what we do, but we also think that by taking part residents and communities benefit in a wider sense; for individuals who Voice group is are involved, we may see improvements in confidence and self esteem and for communities we are more likely to develop initiatives which £38,960. meet community needs more appropriately and support communities to work together to achieve those improvements.

“Resident involvement is key to achieving real social value; in The social value developing involvement and community initiatives.” of the Residents’

- Tenant Participation Advisory Service. Scrutiny Panel is £24,350. We want to make sure JRHT residents have as many opportunities as possible to get involved.

Residents groups

We support a number of residents’ groups across our housing stock. There are two key umbrella groups:

Residents Voice - meet eight times per year and is an opportunity for groups and schemes across all JRHT homes to get together. Representatives get updates from the Deputy Director Housing and discuss the housing management performance. It is also a chance to raise any issues and share knowledge and experiences. In 2018 they organised an annual programme of fact-finding visits to various estates and sheltered schemes, including Bedford Court in Leeds and our schemes in Scarborough.

Residents’ Scrutiny Panel (RSP) has a membership of five residents who play a more direct role in inspecting JRHT services and making recommendations to the JRHT Board for improvement.

We also continue to support residents’ associations, and community groups to help improve local areas and to inform JRHT service policy and delivery, as well as supporting social groups and coffee mornings across our sheltered schemes to provide an opportunity for people to get together and enjoy social occasions. These include:

• New Earswick Residents Forum, • Victoria Geldof Community Group, • Plaxton Court Residents Association, • Keld Close Residents Association, • Derwenthorpe Residents Association, • Hartfields Residents Association, • Bedford Court Management Committee, • Red Lodge Information sharing group, • New Earswick Sharing Together, • NELLI – New Earswick Less Lonely Initiative.

If you want to find our more about how you can get involved then contact Louise Darby on 0800 5870211, [email protected].

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The JRHT Community Fun Day held in September in the Homestead Park welcomed over 1,300 visitors who enjoyed the opportunity to learn more about JRHT services and community activities.

The theme for the day was Teddy Bear’s Picnic, and visitors were encouraged to bring their furry friends along! A variety of activities were on offer for kids, including face-painting, a minature zoo, and staff dressed up as dancing bears! The Fun Day is an excellent example of how JRHT is engaging with residents and the wider community.

Conclusion - and looking to the future

This report sets out those activities over and above the traditional landlord role that JRHT either supports, delivers directly, or funds others to deliver.

Measuring the value of those activities is difficult as invariably the benefits to individuals and communities are sometimes less tangible – but we must try to measure this work so that we can demonstrate that this commitment of time and money is worthwhile.

Fitting as it does within the wider ethos of JRHT, and more recently our strategic outcomes, we want to continue to support these projects in the future and look forward to an equally diverse and positive social value report for 2019.

The total 2018 Social Value set out in this report is £3,771,129.

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If you have any questions about this report or require further information, please contact Sally Houghton (Service Improvement Manager)

Tel: 0800 5870211 Email: [email protected]

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