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Citizen's Charter

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Citizen's Charter CITIZEN’S CHARTER PREAMBLE OF THE CONSTITUTION OF INDIA WE, THE PEOPLE OF INDIA, having solemnly resolved to constitute India into a SOVEREIGN, SOCIALIST, SECULAR, DEMOCRATIC, REPUBLIC and to secure to all its citizens: JUSTICE, social, economic and political: LIBERTY of thought, expression, belief, faith and worship; EQUALITY of status and of opportunity and to promote among them all FRATERNITY assuring the dignity of the individual and the unity of the nation;… OBJECTIVESOF THE POLICE:- Need to preserve social order led to the emergence of Police as an instrument of social control. Police ina democraticpolity is an instrumentalityofthe rule of law. Demands on police for achieving quick results, while dealing with deviance anddisorder, are common place. This Citizen’s Charter seeks to create awareness about the:- People’s rights and duties vis-a-visPolice. Procedure prescribed by the rule of law in combating crime and criminals. Constitutional and legal safeguards against arbitrary exercise of powers by police. Un-sustainability of expectations and demands, where follow up action presupposes transgression of legal limits or calls for bypassing or circumventing the rule of law. People friendly initiatives taken by Goa Police. Goa Police To Help You Goa police Resolves to give people efficient, law abiding and responsive law enforcement machinery. HELP GOA POLICE TO SERVE YOU BETTER INTRODUCTION Goa has an area of 3702 Sq. parameters of law with utmost transparency Kms. It was without having any fear, favour or prejudice. liberated from the Portuguese Colonial rule on Goa Police has made steady progress by adopting 19.12.1961. It became a full-fledged State in the various steps to change its motto from being a India Union in May 1987. As per 2001 census, the force to a service. Field Marshall Kitchener has population of the State is 13,43,998. stated that “THERE IS A Administratively, the State is organised into two GREAT CIVILIZING POWER IN districts, North Goa comprising of six talukas and POLICEMEN”. A power, by which, he can make South Goa comprising of 5 talukas. In all there are an impact on the society to the extent that he can 383 villages of which 233 are in North Goa be instrumental in changing the society. If one District and 150 in South Goa District. As per the goes through the history of Indian Police, there 2001 census, there are 44 towns of which 14 are are many instances where Policemen in the line of Municipalities and remaining are Census towns. duty have favourably contributed in bringing The State is bestowed by nature with lovely about a change in the society. coastal track along the Arabian Sea and the beautiful hill range of Western Ghats. Goa being FUNDAMENTAL DUTIES OF THE an important tourist destination in the country, has over 110 kms of coastline doted with beaches like CITIZENS OF INDIA AS PER THE Calangute, Anjuna, Vagator, Baga, Miramar, CONSTITUTION OF INDIA Colva, Arambol, Palolem etc. which attract over 1 million tourists every year. Fundamental duties: - it shall be the duty of every citizen of India There are 27 Police stations in the State of Goa at the service of the people. Most of these (a) To abide by the Constitution and Police Stations are headed by the Police Officers respect its ideals and institutions, the of the rank of the Police Inspectors who are National Flag and the National assisted by other officers and men. Anthem. GOA POLICE IN THE SERVICE OF (b) To cherish and follow the noble ideals which inspired our national THE PEOPLE struggle for freedom; th 8 June is a very significant date in the (c) To uphold and protect the history of Goa, as it symbolises the transfer of Sovereignty, unity and integrity of authority from Military Administration to Civil Administration 43 years ago. Police is a very India; important arm of the Civil Administration, thus (d) To defend the country and render Goa Police celebrates this week as Goa Police national service when called upon to Day and the entire week as Goa Police Week. do so; During the week, utmost priority has been assigned to development of police community (e) To promote harmony and the spirit of relationship and programmes like plantation of common brotherhood amongst all-the trees in close cooperation with the Forest people of India transcending religious, Department, seminars & meetings for educating linguistic and regional or sectional the public on road safety & crime prevention diversities; to renounce practices awareness etc are conducted. These symbolise derogatory to the dignity of women; our commitment to service, before self while performing our responsibilities in a straight (f) To value and preserve upright and professional manner within the rich heritage of our composite culture; (g) To protect and improve the natural ► Where a case is sent as untraced or environment including forests, lakes, cancelled, the informant can represent his rivers and wild life, and to have case before the Court, who hears the compassion for living creatures; person before accepting the police report. ► Section 167(1) Cr.PC prescribes that every investigation shall be completed without (h) To develop the scientific temper, unnecessary delay though no time limit is humanism and the spirit of inquiry and fixed for completion of investigation. reform. ► A complainant or a victim, in case of a (i) To Safe guard public property and to grievance that investigation has not been abjure violence; proper or speedy, can represent to the superior officers who can issue (j) To strive towards excellence in all appropriate directions including further spheres of individual and collective investigation. activity, so that the nation constantly ► If a person is unable to go to a police rises to higher levels of endeavour and station to lodge his complaint, he can send achievement. it by post. ► People can also inform about commission of a cognizable offence or its likelihood to RIGHTS OF VICTIMS/COMPLAINANTS the Police Control room at telephone OF CRIMES No.100, a round the clock toll free number. Systems exist to immediately Whenever any cognizable offence (where a police depute local police officers and PCR officer can arrest the offender without vehicles to the spot to take appropriate warrant) is committed, action. ► The aggrieved person or any other person can file an FIR orally or in writing with If a complaint discloses commission of a the Officer-in-charge of a police station. noncognizable offence, police cannot suo-moto ► In case of refusal to register a cognizable proceed with investigation and only a offence, the complainant can send his competent Court can authorize an complaint by post to the Superintendent of investigation. So complainant must lodge his Police who can start the process of complaint with Judicial Magistrate u/s 156(3) investigation. Cr .P C. ► A copy of FIR is given free of cost to the informant. Article 20 of the Constitution ► After registration of FIR, investigation is of India prohibits: taken up. ► Conviction or greater sentence for an ► Thereafter findings are sent to the Court offence under ex post facto criminal law. under section 173 Cr.P.C and complainant ► Prosecution and punishment for the same is duly informed. offence more than once. ► When adequate evidence comes on record, ► Compelling a person accused of any the case is sent for trial. offence to be a witness against himself. Article 21 ► When evidence is inadequate, the case is sent as untraced. protects against arbitrary: ► When it is found that no offence was ► Arrest committed, the case is sent for ► Detention and cancellation. ► Deprivation of life and personal liberty. Article 22 guarantees a person arrested for any 2. WHOM TO APPROACH AND APPLY offence: FOR FREE LEGAL SERVICES: ► Right to be informed as soon as may be of a) In case of matters pending before High the ground of arrest, Court, the Member Secretary, State Legal ► Right of freedom to consult and to be Services Authority for Goa State, Shri K.D Patil, represented by a lawyer of his own choice. New High Court Building, Lyceum ► Right to be produced Complex, Altinho, Panaji-Goa. before a Magistrate within 24 hours of arrest and b) In case of matters pending before District detention beyond the said period only on Court/District Authority, the Secretary of the the order of the Magistrate. respective District Legal Services Authority, North/South Goa District i.e. Shri Free legal aid is provided to those who cannot P.V.Sawaikar, 1st Additional Adhoc District and afford the same. Asst. Sessions Judge, Panaji and Shri GOA STATE LEGAL SERVICES P.V.Kamat, 1st Additional Adhoc District and AUTHORITY Asst. Sessions Judge (FTC), respectively. 1. WHO IS ELIGIBLE FOR FREE LEGAL c) In case of matters pending before any SERVICES: Court/Authority in a Taluka, the Chairman of It is provided not only when trial commences but respective Taluka Legal Services Committees i.e. also during police custody or during production Civil Judges, Senior Division of the respective before the Magistrate for the first time or for Taluka of North/South Goa District. remand from time to time. Eligible persons for free legal aid in Goa are: Section 50 Cr.PC provides for Communication of : (a) A member of a Scheduled Caste or ► Grounds of arrest to the accused person. Scheduled Tribe; ► Right to be released on bail if a person is (b) A victim of trafficking in human beings arrested not for a non-bailable offence and or beggar as referred to in Article 23 of the that he may arrange for sureties on his constitution; behalf. (c) A women or a child; (d) A mentally ill or otherwise disabled Section 49, 54, 56 and 76 Cr.PC put in effect person; (e) A person who is a victim of a mass Constitutional provisions to prevent arbitrary disaster, ethnic violence, caste atrocity, flood, exercise of power to arrest.
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