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Building Momentum for a Transforming India

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Building Momentum ANNUAL REPORT | 2017-18 for a Transforming India Contents 1 Notice 50 International Operations 2 About SBI 54 Stressed Assets Management 3 SBI’s Journey Through Numbers 56 Treasury Operations Building Momentum 58 (IV) Support And Control Operations 4 for a Transforming India 58 Human Resources and Training 16 SBI Group Structure 61 Information Technology 18 Financial Highlights for Last 10 Years 65 Risk Management 19 Ratings 68 Official Language 20 Central Board of Directors 69 Marketing and Communication Committees of the Board/ Members of Central Management 22 Committee/ Members of Local Boards/Bank’s Auditors 69 Vigilance Mechanism 26 The Chairman’s Message 70 Asset & Liability Management 32 Directors’ Report 70 Ethics & Business Conduct 32 (i) Economic Backdrop and Banking Environment 71 Corporate Social Responsibility 34 (ii) Financial Performance 73 (V) Subsidiaries 35 (iii) Core Operations 80 Corporate Governance 35 Retail & Digital Banking Group 102 Financial Statements 35 Personal Banking Balance Sheet, Profit & Loss Account & Report of the Auditors 38 Anytime Channels 102 State Bank of India (Standalone) 41 Small & Medium Enterprises 163 State Bank of India (Consolidated) 43 Rural Banking 205 Pillar 3 Disclosures (Consolidated) 44 Other New Business Initiatives Disclosures on indicators for identification of Global Systemically 231 Important Banks (G-SIBs) 46 Government Business 232 Proxy Form , Attendance slip 47 Efficiency & Cost Control 47 Corporate Banking Group 47 Corporate Banking 48 Transaction Banking Unit 48 Project Finance & Leasing 49 Mid Corporate Banking 1 Notice STATE BANK OF INDIA (Constituted under the State Bank of India Act, 1955) The 63rd Annual General Meeting of Shareholders of the State Bank of India will be held at the “Y. B. Chavan Auditorium”, Y. B. Chavan Centre, General Jagannath Bhosale Marg, Nariman Point, Mumbai-400021 (Maharashtra) on Thursday the 28th June, 2018, at 03.00 p.m. for transacting the following business:- ‘‘To discuss and adopt the balance sheet and the profit and loss account of the State Bank of India made up to the 31st day of March 2018, the report of the Central Board on the working and activities of the State Bank of India for the period covered by the Accounts and the Auditor’s Report on the Balance Sheet and Accounts’’. Corporate Centre, State Bank Bhavan, Madame Cama Road, Mumbai - 400 021 (RAJNISH KUMAR) Date: 22 May, 2018 CHAIRMAN 2 About Us About SBI VISION Founded in 1806, Bank of assets, deposits, branches, Be The Bank Of Calcutta was the first Bank number of customers and Choice For established in India and over employees, enjoying the a period of time evolved into continuing faith of millions of A Transforming State Bank of India (SBI). SBI customers across the social India represents a sterling legacy of spectrum. over 200 years. It is the oldest commercial Bank in the Indian SBI headquartered at Mumbai, subcontinent, strengthening the provides a wide range of nation’s trillion-dollar economy products and services to MISSION and serving the aspirations of its individual customers, commercial vast population. enterprises, large corporates, Committed To public bodies and institutional Providing The Bank is India’s largest customers through its various commercial Bank in terms of branches and outlets, joint Simple, ventures and subsidiaries. Responsive And Innovative Financial Solutions VALUES Service Transparency Ethics Politeness Sustainability 3 SBI’s Journey Through Numbers No. % (in crore) Largest Bank in India Customers 42.42 Market Share (Deposits, Advances, Deposits 22.84 Customers and Advances Banking Outlets) 19.92 No. No. No. Total Pan-India BC Outlets Branches 22,414 ATMs, CDMs & 59,541 58,274 Recyclers % % % Share of Market Share Market Share Transactions 80.00 in no. of POS 20.20 in Debit Card 30.40 on Alternate Spends Channels No. Amt. No. (in crore) (` in crore) (in crore) Financial Financial Financial Inclusion 13.42 Inclusion 23,982 Inclusion 31.22 Accounts Deposits Transactions HOME LOANS AUTO LOANS OTHER P-SEGMENT LOANS 3,13,106 66,362 13.26% 15.19% 13.44% 167,126 276,454 57,609 147,323 Mar Mar Mar Mar Mar Mar 2017 2018 2017 2018 2017 2018 32.12% 32.13% 33.77% 34.97% Market Share Market Share 4 About Us Building Momentum for a Transforming India At State Bank of India (SBI), we are firm believers of the ‘Reform, Perform and Transform’ mantra. We are passionately driven to meet the future needs of a transforming India and are guided by our unflinching commitment towards sustained value generation. 5 India is going through a remarkable control framework, and building on We are beginning to see clear signs transformation. Ease of doing a large talent pool of committed of benefits from the merger with business, mega tax reforms, workforce. To support this, we our associate banks, having unified financial inclusion, universal health have re-engineered our internal multiple operations to match the insurance, mass digitalisation, processes for improving our risk highest standards, and stimulating infrastructure development and management and growth velocity. superior synergistic performance. the growth of manufacturing and We are also constantly recalibrating Going forward, an enhanced scale service sectors are just some our lending strategy to bolster the of operations, sharing of best of the change enablers. More quality of our loan book. practices and the rationalisation of so, the country currently enjoys common costs are expected prudent fiscal conditions, stable to result in meaningful savings. inflation, growing trade and steady This will further strengthen our employment creation to support mission for becoming an enduring sustainable GDP growth. Not As a proxy to value creator. surprisingly, the country is in the India’s economy, spotlight globally. We are optimistic about the future. we are building The success of the largest ever QIP Focused on value creation, SBI floated in India by SBI, is a strong has made strategic investments steady momentum testimony to the faith reposed to strengthen its core businesses. to become even in us by our investors and to our Over the last 5 years, we have capital raising capability overall. undertaken several initiatives more emblematic of The QIP enjoyed wide participation in reshaping SBI into a the resilience and by diverse sets of quality investors. technologically advanced universal Furthermore, the IPO of SBI Life, banking institution, with optimised transformation of the led to significant value discovery operational efficiency and with Indian economy. and is a strong indication of the ‘delighting customers’ as its Bank’s ability to incubate and strategic driving priority. nurture future industry leaders with a strong potential for value creation Today, these transformative in the times ahead. initiatives have made SBI highly Technology advancements are competitive and relevant to its continuously being implemented The Bank is deeply committed to diverse base of customers. With both towards back-end contributing to society at large. We this backdrop, we are now ideally processes, as well as robust will continue to serve as a trusted positioned for delivering superior and efficient customer service partner to all our stakeholders by value creation through sustainable delivery channels. At the same responsibly providing financial growth. We plan to fulfil this by time, our commitment to highest services that enable growth and enhancing our operations to the standards of risk management, economic progress for people of highest levels of excellence - be ethics and governance safeguard all income groups. During major it lending performance; improving our stakeholder’s interests at all transformational reforms seen in our asset quality; perking up times. Through this upgraded the past, such as the Government’s our profitability; and ultimately framework, we have laid a strong demonetisation measures and hastening the pace of capital foundation for sustained long-term the tax reforms through the generation and, thus, growth, and are gradually moving introduction of GST, the Bank has wealth creation. towards a more transparent, cost- emerged as a resilient player on a competitive, and innovation- steady path of quality growth. To power these efforts, we have driven organisation. made our own infrastructure extra robust, in terms of establishing a comprehensive monitoring and 6 About Us Embracing Technological Advancements, to consolidate our Digital Banking Leadership. A Transforming India is digitally savvy and has high expectations from the banking industry. We are committed to develop, deploy and maintain technology solutions that are stable, reliable and deliver what the business needs to optimise customer satisfaction and value creation. We are committed towards transforming ourselves into a digitalised organisation, supported by technology enabled backend operations. India is undergoing a During FY2018, we launched Growth in Digital Banking digital transformation and an integrated omni-channel bps over the 600 previous year witnessing an accelerated digital platform YONO as an pace of innovation and integral part of our digital technology adoption. As drive. This is India’s first Share of the digital economy is fully digital service platform Digital Transactions flourishing, the Bank is designed to facilitate banking in total 37% Transactions also progressing with its as well as lifestyle needs technological advancements of our customers through and growing its presence
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