Welch Now Says Shareholder Emphasis ‘Misplaced’

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March-April 2009 • VOLUME 48 • NUMBER 12

Inside Sea change: Welch now says shareholder emphasis ‘misplaced’

By Da r c y Re z a c

The Financial Times (FT) recently reported that Jack Welch, General Electric’s legendary former CEO, Olympic contract 7 long associated with the “shareholder is king” movement adopted widely in corporate America beginning in the ‘80s, has now taken up a different mantra. Since Mr. Welch made the concept famous in a speech at New York’s Pierre Hotel in 1981, new financial incentives based on share price alone followed. This resulted in a Blossom power 15 quarterly obsession with profits and a single-focus ‘shareholder Events Calendar 2 value’ mantra for business. Wall 2010 3 Street was quick to reward this Spirit of Vancouver 4 attitude with hefty pay packets. Auto Leasing 5 The shareholder value ap- Key Issues 7 proach quickly became the new corporate religion and swept

Footprints 9 T homson the world. It still prevails today. Chairman’s Message 6 Except… it didn’t work and wasn’t Rix Center 11-18 sustainable. Today, according to J. Photo: Active Citizenship 19-20 the FT article, that focus is seen as Managing director Darcy Rezac explained the importance of connecting with other stakeholders in business, in addition to shareholders, on CNBC Europe Morning Exchange after his 2004 lecture at the Canadian High Commission, London. Continuing Education 21 a root cause of the world’s current Training/Coaching 22-23 economic chaos. “Immediate your employees, your customers win out amidst financial turmoil tainly, but others too--including a Member News 24 shareholder value maximization, and your products.” This latter born of wrong assumptions and sustainable planet. It is what The Events & Speakers 25 by itself, was always too short-term point represents a sea-change in bad ideas from the last century. Vancouver Board of Trade’s new Health & Wellness 26 in nature,” says Jeffrey Sonnenfeld management thinking for the 21st And, it is also good to see Jack Rix Center for Corporate Citizen- at Yale School of Management. “It century. Welch reincarnated as a born- ship and Engaged Leadership is Around the Board 27 created a fleeting illusion of value This broader focus on a range again stakeholder leader this time all about. by emphasizing immediate goals of constituencies, or stakehold- around. Fortune magazine said See our Rix Center pullout Quote of the month over long-term strategies.” ers, rather than a sole focus on it best in a recent open message section, pages 11-18. Happiness for a Speaking at a recent confer- profits is not a new idea. Johnson to Welch, “The shareholder isn’t Source: Financial Times article, ence on the future of capitalism, and Johnson’s credo based on king, Jack. The customer is, always Welch Denounces Corporate Obses- day? Go fishing. For a Welch now says that focusing stakeholders has sustained that has been.” sions, March 13, 2009. Also see lifetime? Help others. solely on quarterly profit increases company’s success since adopted As Peter Drucker famously Community Connections by Daniel was “the dumbest idea in the in 1942. It is an emphasis on: Cus- said, “the purpose of business is F. Muzyka and Darcy Rezac, Globe 11 world.” “Shareholder value is a tomers first, then employees, to discover a customer.” and Mail, June 25, 2007 on Board boardoftrade.com result, not a strategy,” he says. communities and shareholders. This broader multi-stakeholder Business Review Online at http:// “Your main constituencies are It is heartening to see the J&J view view includes shareholders cer- tiny.cc/communityconnections

Rix Center for Corporate Citizenship & Engaged Leadership opens its doors!

See Chairman’s Message, page 6

See 8-page special pullout section, pages 11-18 board calendar For full details or to register, visit www.boardoftrade.com Lights, Camera, Action! The Vancouver Board of Trade OUTtv; Sue Paish, CEO, Pharma- 4:45 – 7 p.m. UBC Robson Square. Cable Program Guide April save Drugs Ltd., Founding Chair, Event #091201 WLC®; David H. Turpin, President PROGRAM AIR DATES 2 | Governors’ Banquet and Vice-Chancellor, UVic 15 | Distinguished Speaker THE VANCOUVER BOARD COMMUNITY AND CORPORATE Program® BUILDING VANCOUVER: The creative Mar 29 6:30 p.m. OF TRADE ANNUAL GOVERN- CITIZENSHIP. 7:30 – 9 :3- a.m. Nikos Koumettis, President, economic capital of the world to Apr 5 3:30 a.m. ORS’ BANQUET: A salute to the Sutton Place Hotel. Sponsored by Coca-Cola Canada Ltd. Mayor Gregor Robertson, City of Vancouver Vancouver Airport Authority. 6 BD Agro and Telus. KEEPING OPTIMISTIC: The p.m. Fairmont Hotel Vancouver. Event #091211 Olympics, partnerships and the ICBC: Focusing on the customer Apr 5 6:30 p.m. Sponsored by The Fairmont Hotel future. The Fairmont Waterfront. Jon Schubert, President & CEO, ICBC to Apr 12 3:30 a.m. Vancouver, London Air Services, 7 | British Columbia 11:45 a.m. – 2 p.m. Sponsored by The Vancouver Sun, The Province Leadership Lunch Coca-Cola Canada. Presented in and National Post. Event #091207 The Honourable Gordon Camp- co-operation with The Company PACIFIC GATEWAY FORUM ’09: Canada’s Apr 12 6:30 p.m. bell, Premier, Province of British of Young Professionals™. Pacific Gateway to Apr 19 3:30 a.m. 3 | Leaders of Tomorrow Columbia Event #091218 The Honourable Kevin Falcon, Minister of Fred Withers, Managing LEADERSHIP IN TOUGH TIMES. Transportation and Infrastructure, Partner Ernst & Young LLP 11 a.m. – 2 p.m. Expanded Van- 15 | Networking Government of British Columbia EXECUTIVE ROUNDTABLE couver Convention Centre. Roundtable SERIES WITH ERNST & YOUNG. Event #091216 Improve your business network PACIFIC GATEWAY FORUM ’09: Bordering Apr 19 6:30 p.m. 11:45 a.m. – 1:30 p.m. 700 West with The Vancouver Board of on the Future - Choices and Challenges to Apr 26 3:30 a.m. Georgia Street. Sponsored by 8 | Managers’ Toolbox® Trade’s Networking Roundtable for the Canada-U.S. Border Business Objects. Event #091215 Peter Johnston, author, series. 4:15 – 6 p.m. Terminal City The Honourable John Manley, P.C.; Counsel, Negotiating With Giants: Get Club. Event #091202 McCarthy Tétrault LLP; Former Deputy Prime 6 | Members’ Reception what you want against the odds Minister and Minister of Finance Regus AGAINST THE ODDS: Getting 21 | Managers’ Toolbox® Reservations are required for what you want in your toughest Roy Osing, Chief Execu- The Board’s 30-minute time slots show one Board of Trade event for this complimentary networking negotiations. 7:45 – 9:45 a.m. tive Officer, Brilliance for Busi- a week starting Sundays, 6:30 p.m. (new program); Mondays, 4 a.m; Tuesdays, 3 a.m; Wednesdays, 1 a.m; Thursdays, 3:30 a.m. & 10:30 p.m; event. 5 p.m. – 7 p.m. Regus, 1066 Sutton Place Hotel. Sponsored by ness; Author, BE DiFFERENT or West Hastings Suite 2000. Fridays, 4:30 a.m. & 3:30 p.m; Saturdays, 1:30 p.m.; Sundays 3:30 a.m. Custom House. Event #091217 Be Dead: Your Business Survival (repeat) on Cable Channel 4. Event #091213 Guide Air dates are subject to change. Check schedule at boardoftrade.com. 11 | Members’ Orientation BULLET-PROOF YOUR BUSI- 7 | Special Speaker Are you a new member of NESS: How to thrive and survive Breakfast The Vancouver Board of Trade? in tough times. 7:45 – 9:45 a.m. 21 | Members’ Reception 30 | Spirit of Vancouver® Dr. Heather Munroe-Blum, Princi- Learn how to reap maximum Coast Plaza Hotel & Suites. Spon- Filipino Canadian Mar- Jack Poole, Chairman, pal, McGill; Joy MacPhail, Former benefit from your membership at sored by DDB Canada. keting Group Vancouver Organizing Com- Leader of the BC NDP, Chair of the New Members’ Orientation. Event #091210 Reservations are required for mittee for the 2010 Olympic and this complimentary networking Paralympic Winter Games event. 5 – 7 p.m. Filipino Can- The “Not Always Smooth” adian Marketing Group. Road to 2010. 11:45 a.m. – 2 p.m. Event #091214 Presented in co-operation with Vancouver Organizing Commit- 23 | Distinguished Speaker tee for the Olympic and Paralym- Program® pic Games. Event #091220 Ian Russell, President and CEO, Investment Industry Association 30 | Business After of Canada Business™ T U R B U L E N T M A R K E T S Vancouver’s most popular trade DEMAND MAJOR CHANGES. show, presented by The Vancou- 11:45 a.m. – 2 p.m. Sutton Place ver Board of Trade’s Small Busi- Hotel. Sponsored by Investment ness Council. 5 - 7:30 p.m. Hosted Industry Association of Canada. and sponsored by The Fairmont INTRODUCING OUR CUSTOM HOME BUILDING DIVISION Event #091209 Waterfront. British Pacific Homes is the recently renamed home building division of Leadership Skills British Pacific Properties, part of West Vancouver since 1931. The division builds 29 | Bootcamp 2009 May luxury custom homes for private clients on the North Shore and the West Side. If you are considering a custom home, we’d like to show you Luncheon keynote: Irshad Manji, Members’ Reception the advantages of dealing with a well-established, highly experienced Director, Moral Courage Project, 4 | Marquis Wine Cellars builder of exclusive homes. New York University; Author, The Trouble With Islam Today Reservations are required for For further information, please call 604.913.8318 MORAL LEADERSHIP IN A TIME this complimentary networking OF CORRUPTION. The Hyatt event. 5 – 7 p.m. Marquis Wine Regency Vancouver. 7:15 a.m. – Cellars Inc. Event #100107 2:15 p.m. Event #091212

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Coming up in the May - June issue of Sounding Board: Arts & Festivals Getaway Resorts Banks Golf Business Meetings Recruiting Business Services

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2 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise®

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Board of Trade member wins contract for Paralympic opening and closing ceremonies

By Ke r r y Mo o r e an event, attending a free live-site, or volunteering, the Games create a common The Vancouver Organizing Committee and unifying experience for everyone for the 2010 Olympic and Paralympic involved.” Winter Games (VANOC) announced PRP Inc. recently wowed 1,100 guests, recently that Vancouver Board of Trade with over 100 media in attendance, at the member, Patrick Roberge Productions one-year countdown to the 2010 Olympic Inc. (PRP) will produce the opening and Winter Games by producing a televised closing ceremonies for the 2010 Winter event, broadcast live from the Richmond Paralympic Games. Olympic Oval. Working in conjunction with VANOC’s Featuring Musqueam First Nations, Ceremonies team, PRP will create and the Coastal Sound Academy’s children’s direct ceremonies that celebrate the choir and junior national figure skaters, 1350-paralympic competitors from more the event’s cast comprised more than 450 than 40 nations around the world. Using performers. mass community participation, PRP A leader in live entertainment and plans to highlight Canada’s unique multi- spectacular productions, Patrick Roberge cultural diversity and capture the spirit has steered numerous prestigious inter- and unique personalities of Vancouver, national events for more than 20 years. British Columbia, and Canada. He stepped onto the Olympic stage in “Part of the legacy consists of a lasting 1988 as a stage manager for the Opening memory for everyone involved,” said PRP and Closing Ceremonies of the XV Winter president and creative director, Patrick Olympic Games in Ca lga r y. During Patrick Roberge (centre) leads an experienced team as he prepares for the opening and closing ceremonies. Roberge. “We saw it during the Calgary the 2006 and 2008 Olympic Games, he Winter Olympics and with Expo 86. Now oversaw the event management at the is the time for people to get involved. Our BC Canada Pavilions in Torino, Italy and team wants people to participate.” Beijing, China. The Opening Ceremony for the 2010 PRP is a live entertainment and show Paralympic Winter Games will be on production company that specializes in March 12, 2010 at BC Place Stadium. The creating spectacular, large-scale shows Closing Ceremony will be on March 21, and events. Based in Vancouver, PRP’s 2010 at the Whistler Celebration Plaza award-winning team boasts more than 20 in Whistler. years of high-profile international events “The great thing about living in Van- and entertainment productions. couver during the Olympics is that you Ruth Knoop is communications manager get to be at the centre of the world,” said for PRP. For more information, see www. Roberge. “Whether it’s having a ticket to prpconnect.com.

Get behind the drive to the 2010 Games

More than 140,000 British Columbians Plate purchasers can also download are proudly displaying their 2010 Winter 10 free songs chosen by the athletes Games licence plates since their launch themselves. in April 2007. By purchasing these ICBC is proud to be an Official Support- commemorative er of the Vancou- p l a t e s , y o u’ l l ver 2010 Winter be suppor t i ng Olympic Games, ou r C a nad ia n providing exclu- O l y m p i c a n d sive sponsorship P a r a l y m p i c i n t h e M o t o r Teams. Vehicle Insurance V i s i t y o u r categor y. We’re local Autoplan prov id i ng auto b r o k e r t o d a y insurance cover- t o p u r c h a s e age to VANOC’s your Winter Games plates and visit entire fleet of vehicles in the pre-Games behindthedrive.com to learn more about and Games-time periods, while also pro- our Canadian Olympic and Paralympic tecting athletes and visitors who’ll visit us Winter Games hopefuls. during these exciting times.

3 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® cenotaph in Stanley Park. This gift from through direct sponsorship and cross The power of the blossoms the mayors of Kobe and Yokohama started promotion, encouraging their staff to create something: There are now 36,000 trees, and cherry-related events. for sure, it won’t stop there! Spirit of Vancouver® is a proud sponsor of This year the festival starts on March 28 the Vancouver Cherry Blossom Festival. and is crammed full of events that stretch to Kerry Moore is in communications for the April 24. In the three weeks are a blossom- Vancouver Cherry Blossom Festival. For more watch photo contest, open-air painting information, see www.vcbf.ca. classes, cultural arts, tea ceremonies and sake tastings. Participants can sign up to be a cherry scout, searching for the 35 different varieties that make up our thousands To really enjoy cherry blossom of trees (and you thought they were all viewing and learn all about Vancou- alike!), take a haiku workshop as well as ver’s 35 different cultivars, the defin- tree identification classes, tree talks and itive new guide, Ornamental Cherries walks. Helping to wrap up the festivities is in Vancouver is available at VanDusen Bike the Blossoms, a day-long self-guided Botanical Garden Shop and UBC Bo- bike and Slow Food nosh tour. tanical Garden shop, GardenWorks, By Ke r r y Mo o r e and devotedly in Japan, a time known as As with the trees, Cherry Blossom and online at www.vcbf.ca. Ohanami. In Vancouver, we recognize this Festival concerts pop up all over; venues Upcoming events include: In Vancouver, we often stifle a yawn in the entrance to spring with an annual Cherry include Burrard SkyTrain Station, Bloedel April 11: Cherry Jam@Tom Lee face of the natural beauty of our landscape Blossom Festival. Conservatory in Queen Elizabeth Park, Music City Stage, 929 Granville Street, and the architectural blending of the old “Some say the blossoms give us permis- VanDusen Botanical Gardens and the main 1-5 p.m. with the first hour being a and stately with the new and dramatic. sion to exhale,” says festival director Linda branch of Vancouver Public Library. real “jam!” One remarkable event always catches us off Poole, who doesn’t get much chance to do The Vancouver Cherry Blossom Festival April 18: Trail, touring and city bikes guard – the arrival in late March of millions that herself as she works non- stop seeking website, www.vcbf.ca, lists events, where to are welcome to Bike the Blossoms fol- of glorious cherry blossoms. Coming after funding, programming, participants and check out the cherries and other informa- lowing a route with cherry highlights, months of dull, wet, wintry days, the cheery the always-needed sponsors. tion. Always looking for help to spread food and farmer stops promoted by pink and white blossoms are as welcome as Ornamental cherry trees arrived in the word, Poole hopes businesses will see Slow Food Vancouver. Register online they are startling. Vancouver 75 years ago, presented to the the Festival as a beautiful opportunity to at www.slowfoodvancouver.com. It’s a time that is celebrated sincerely Vancouver Park Board for the Japanese showcase Vancouver and get more involved

Shelter from the Storm – dedicated to ending violence against women

No one should have to live with abuse. tote with lunch bag at any Winners or That’s why BMO Financial Group is proud HomeSense and the net proceeds will go to support Shelter from the Storm – the to the campaign.” LIGHTING UP THE SKY AGAIN! Canadian Women’s Foundation’s national “BMO has been involved with the Can- fundraising and awareness campaign adian Women’s Foundation since 1991 and dedicated to ending we are very proud to be a v i o l e n c e a g a i n s t part of Shelter from the THANK YOU women. Storm,” added Joanne. Between April 9 “”We are especia lly From long-time fireworks and May 10, BMO is excited this year with helping to raise funds t he a n nou nc ement ® supporter Spirit of Vancouver to support more than that on May 7, Citytv’s 450 shelters for abused Breakfast Television women and their chil- will host a three-hour To Shore 104 FM Radio & The Keg Steakhouse & Bar for dren across Canada, telethon in support of stepping in to sponsor the HSBC Celebration of Light! and violence preven- the campaign.”

tion programs that Shelter from the As well as: are breaking the cycle Stor m w i l l suppor t City of Vancouver Tourism Vancouver of abuse. Last year the 86 shelters for abused HSBC Bank Canada BC Hydro campaign raised an women in B.C. (22 in London Drugs Edgewater Casino amazing $1.6 million; Metro Vancouver). The Concord Pacific Developments Vancouver Airport Authority this year the goal is $2 ca mpa ig n w i l l a lso million. support violence pre- “It’s easy to get in- vention programs to volved,” says Joanne help women rebuild HSBC Celebration of Light: Gassman, v i c e their lives after abuse, July 22 – Canada president, Vancouver counsel children who July 25 – South Africa suburban district for BMO Bank of Mont- have witnessed violence (to prevent them July 29 – U.K. real and the local committee chair for from becoming victims or abusers them- Aug 1 – China Shelter from the Storm. “You can donate at selves), and teach teens about healthy any BMO Bank of Montreal branch, or you relationships. can purchase a limited-edition Shelter from For more information, or to donate online, the Storm t-shirt, teddy bear or reusable visit www.shelterfromethstorm.ca.

4 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® auto: leasing/renting/dealers

Car club’s corporate memberships an incentive- driver for top performance

By Ho n e y Sa n g h e r a

Imagine having access to a dozen of the world’s most desirable vehicles at a fraction of the cost of ownership. This dream is now a reality for many Vancouverites, thanks to Empire One - Western Canada’s largest and most exclusive premier car club. Empire One membership grants access to a garage worth millions, without the lease, maintenance, depreciation and insurance hassles of driving, annually. The exact number of that accompany supercar ownership. days is based upon a point system; compan- Seven reasons to lease in this economy The company successfully launched ies (or individuals) receive an allotment of private memberships last year, and with points at the beginning of their member- By Al l a n Ma c Ke n z i e being leased versus the well-being of your increased demand, has introduced corpor- ship that can be exchanged for days spent entire company. ate memberships, offering more options driving the vehicles. 1. Leasing conserves capital. It is essen- 5. Leasing for owning or upgrading the for prospective members to access to the Booking the vehicles is as simple as tially 100 per cent financing and requires equipment as needed. Additional equip- world’s most exclusive vehicles. an email or phone call. In fact, the most very little outlay for the purchase of equipment can be added to an existing lease. At “With the economy in its current state difficult part is selecting which vehicle to ment. Your customers can immediately the end of the lease term, several options and the auto sector demonstrating so much drive. A sample of the coveted cars avail- take advantage of needed products without are available. uncertainty, now is clearly not a great time able to members includes the Bentley using existing capital. Cash or credit can 6. Leasing offers tax advantages. Typ- to lock your organization into a multi-year Continental GT Speed, Ferrari F430 Spyder be retained for purchasing inventory or ically, lease payments are an operating lease or buy a vehicle whose value is going F1, Lamborghini Gallardo Superleggera implementing new marketing programs. expense and 100 per cent deductible, to vanish with deterioration,” said Harvey and the Aston Martin Vantage Roadster, 2. Leasing preserves existing credit purchases are not. Sanghera, Empire One president and among others. lines. It does not affect existing credit lines 7. Other benefits of leasing: When needs founder. Harvey Sanghera is president and founder at the bank which preserves credit for day- arise after capital budgets have been set, The car club’s membership offers up to of Empire One. For more information, see to-day operating needs. equipment can be financed out of operat- three drivers with a total of roughly 60 days www.empireone.ca. 3. Leasing links equipment cost to ing budgets. Installation, training, soft- revenue flow. It allows you to acquire ware, maintenance and service contracts equipment now and to pay for it with can be included in the lease package. The revenue generated by the new equip- initial outlay is minimal. Monthly payment. ments are relatively low, and the net cost of 4. Leasing limits corporate liability. leasing is on a par with bank rates. Typically, no other assets of your company Allan MacKenzie is with Summit Leasing. are pledged as collateral for the lease. Your For more information, see www.summit- commitment is limited to the equipment leasingcorp.com.

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5 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® chairman’s message on the Rix Center

p u b l i s h e r The Vancouver Board of Trade An e d i t o r -in-c h i e f Darcy Rezac, 604-641-1255 [email protected] m a n a g i n g e d i t o r Terry Hadley, 604-641-1271 interview [email protected] d e s i g n & l a y o u t Jennifer Bogart, 604-640-5465 [email protected] with Dr. advertising representatives Deborah & Gary Fach, 604-876-2513 [email protected] Don Rix Photo: D. Roels Photo: Want more information about joining The Vancouver Board of Trade? Call 604-641-1260 or e-mail [email protected]. The Rix Center for Corporate Cit- trade within North America first as an integral part of The Board. izenship and Engaged Leadership started, The Board took a lead The idea is that the Center would has opened its doors as an integral role in promoting the concept and be the custodian of these principles part of The Vancouver Board of facilitating meetings and discus- going forward. I was more than Trade. sions. Likewise, The Board has happy to make a contribution to Board of Trade and Rix Center been an active participant in the make such a Center a reality. senior vice-chair, Sue Paish, here World Economic Forum in Davos Sue Paish: What’s the personal asks Board chairman, and found- for more than 20 years, which, connection for you? ing chair of the Center, Dr. Don Rix, amongst other things, is a think- Don Rix: Over the decades, I’ve about the initiative, undoubtedly tank on corporate citizenship. At dedicated a good portion of my The Sounding Board is t he of ficia l publication of The Va ncouver Board of Trade a nd is t he major communica- set to be one of his greatest legacies the national level, about one-third resources to philanthropic endeav- tion vehicle with members. The publication is sent automatically to all 5,600 Board members. Additional as chairman: of The Board’s policy initiatives are ours. As a result, I have witnessed copies are sent to approximately 7,000 businesses in downtown Vancouver. ISSN: 0381-5471. The views expressed by contributing writers are their own and do not necessarily reflect the policies or positions of Sue Paish: What was the focused on federal issues such as how those investments in the The Vancouver Board of Trade. The Vancouver Board of Trade reserves the right to edit all submissions impetus to launch the Rix Centre at health and wellness, transporta- community have paid incredible for content, length, style, format and legality. The Vancouver Board of Trade? tion, border access, security and dividends. I have also been pas- The Vancouver Board of Trade is Vancouver’s chamber of commerce. Since 1887, The Board has been an Don Rix: The Board of Trade has the justice system. At the local level, sionate about volunteering. Service active proponent of business in Vancouver. The World Trade Centre Vancouver is the international division of The Vancouver Board of Trade and is affiliated with more than 300 WTCs worldwide. a long history of engaging members The Board is engaged in addressing as a volunteer is one of the highest to take action on key issues to make a broader range of issues including callings we can engage in to help our mission statement The Vancouver Board of Trade works in the enlightened interest of its members to promote, enhance and our community a better place. That education, homelessness, crime others and the community. I hope, facilitate the development of the region as a Pacific centre for trade, commerce and travel. history extends back more than and public safety, early childhood through this initiative, to encour- our basic principles 120 years and one that has helped development, the environment, age all those in business to take a The Board believes that the market system is the only system that works effectively in the allocation of to establish the Faculty of Com- community celebrations like the broader community view and to scarce economic resources for efficient and stable economic growth and job creation. The Board recognizes the imperfections of the market system and supports the need for publicly provided services such as social merce at the University of British Olympics, and many more. So as become engaged. services, health services and public education. The Board supports the philosophy of less government Columbia; the Nexus lane at the you can see, it’s not all about eco- Sue Paish: How will the Center involvement in the business sector and believes that governments should not do what can be done in whole border; transform YVR into a local do this? or in part by the private sector. nomics. Of course, we are a busi- airport authority; get the Canada ness association and the well-being Don Rix: As I see it, we can Publications Mail AGREEMENT No. 40011551 RETURN UNDELIVERABLE CANADIAN ADDRESSES TO Line built, and make the national of our members is paramount, accomplish our mission in three the vancouver board of trade/world trade centre vancouver debt a federal government priority but that only works if we are also ways. Firstly, by recognizing those Suite 400, 999 Canada Place Vancouver BC V6C 3E1 with The Board’s now-infamous contributing to and ensuring the individuals and companies who e-mail: [email protected] Debt Clock (recently relaunched). well-being of the broader com- make a difference. A second im- Executive committee All these actions resulted from munity in which we live. portant aspect will be the research individuals and organizations Sue Paish: Why did you lead the we undertake along with our edu- c h a i r m a n & c h i e f e l e c t e d o f f i c e r Don Rix, CM, OBC, Chairman LifeLabs Diagnostics Inc. & Cantest Ltd. being engaged in their community. initiative for the Rix Centre? cational partners. Public programs s e n i o r v i c e -c h a i r Sue Paish, QC, Chief Executive Officer I thought that the idea of a physical Don Rix: Community leader- and development activities to Pharmasave Drugs (National) Ltd. place emphasizing the importance ship has been a part of how I live my advance the cause of engaged com- v i c e -c h a i r Fred G. Withers, FCA, Managing Partner Ernst & Young LLP of corporate citizenship would be life. One of the reasons I became munity leadership is a third pillar. v i c e -c h a i r Jason McLean, Co-president & Chief Operating Officer both a reminder of the importance involved with The Board of Trade Fourthly, through programs and The McLean Group of community engagement and a was because of its focus on, and training at The Board of Trade and s e c r e t a r y -t r e a s u r e r Jack McGee, CD, President place where others can learn and support for, corporate citizenship through the Center’s educational The Justice Institute of BC be inspired to do it. and engaged leadership in the partners, we will help to develop i m m e d i a t e p a s t -c h a i r Henry Lee, President Tom Lee Music Co. Ltd. Sue Paish: What does making community. These principles are the skills necessary for engaged

m a n a g i n g d i r e c t o r Darcy Rezac, CD, The Vancouver Board of Trade the community a better place at the heart of Board of Trade leadership in the community. mean? Is it just about econom- programs such as Knowledge for the Sue Paish: So why now? board of directors ics? Boardroom, The Women’s Leader- Don Rix: Our region and our k e v i n b e n t Pacific Newspaper Group Don Rix: Community means ship Circle, The Company of Young country are facing trying times, g e o r g e c a d m a n , q c Boughton Law Corporation

y v o n n e r. d e v a l o n e Downtown U-Lok Storage Ltd. many things. When we encour- Professionals, Leaders of Tomorrow and the work of The Board is more j o n f e s t i n g e r , QC Canucks Sports & Entertainment age people to become engaged in and the PACIFIC ECONOMIC important now than ever before. I i d a j. g o o d r e a u LifeLabs Medical Laboratory Services their community, the idea goes far FORUM. Recognizing the positive hope that my small contribution j o e g r e c h Consultant beyond economics. Participation impact of these programs and The will provide the means for The t e r e n c e h u i Concord Pacific Groups Inc. and input into important matters Board’s important policy work, Board to increase its capacity to do c h r i s k e l l y Vancouver School Board District No. 39 don’t just benefit the economy of the board of directors thought it its good work for both business and c a r o l l e e Linacare Laboratories v. p a u l l e e Vanedge Capital a city or industry; they can also was appropriate to institutionalize the broader community. And, at the w e n d y l i s o g a r -c o c c h i a Absolute Spa Group have a positive impact on the The Board’s mission of engaged same time, help others to see just e l i o l u o n g o KPMG LLP country and indeed, the larger community leadership and its how important their own personal k e n m a r t i n Pacific Blue Cross global community. For example, purpose of …connecting for good® contribution can be. d e r r a l g. m o r i y a m a BMO Bank of Montreal when discussions around free by developing a leadership Center Sue Paish: And finally, how e v i o. m u s t e l Mustel Group Ltd. j o h n w. nightingale Vancouver Aquarium would you describe the purpose v i c p o l e s c h u k Consultant of the Center? t r a c y r e d i e s HSBC Bank Canada Don Rix: First and foremost, p e t e r s n e l l Gowling Lafleur HendersonLL P the Rix Center is not separate from l o r n e s e g a l Kingswood Properties Ltd. The Vancouver Board of Trade, r o n w. t h i e s s e n Hunter Dickinson Inc. it is part and parcel of it. So the m o s s a d i q s. u m e d a l y BC Hydro a n i b a l r. v a l e n t e PCL Constructors Westcoast Inc. product it will produce is, of course, p r av e e n v a r s h n e y Varshney Capital Corp. the same. In a nutshell, it’s about b i l l w e y m a r k Consultant “values in action” – values that r o b w h i t t l e Consultant result in the well-being of individ-

standing committee chairs uals, member enterprises and the broader community as well. The c o m m u n i c a t i o n s Chris Carty, Consultant Center’s purpose is exactly the c o m m u n i t y a f f a i r s Mary Anne Davidson, Acciona Infrastructures m e m b e r s h i p Craig Hemer, Ray & Berndtson/Tanton Mitchell same as The Board’s: …connecting ® s m a l l b u s i n e s s c o u n c i l Bob Laurie, RDD International Enterprises Ltd. for good . Photo: D. Roels Photo:

6 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® key issues

The Vancouver Board of Trade combats crime

By Da v e Pa r k than they received for previously commit- message.” Youth. We are in the process of extending ted crimes. Rezac also asked for input from • With the continuing developments that to include details of the costs resulting For more than 15 years, The Vancouver Board members. (See comments at http:// reported in the media concerning crime from criminal behaviour, contrasted with Board of Trade has worked to help reduce tiny.cc/crime166 at boardoftrade.com) and the responses of political leaders, The the costs of corresponding preventative or crime in our community and Canada as • Appearing on the Bill Good Show Board has sent letters to political leaders remedial measures. a whole. With the current, highly visible recently, Rezac challenged Chief Judge urging action, including: • There is a need for an overall plan criminal activities and the reactions of Hugh Stansfield to explain “why sentences – An open letter to the federal Minister for crime reduction in Greater Vancouver authorities, we have renewed that effort. for chronic offenders in Vancouver go from of Justice on the need to deal more effect- and Canada. We are about to begin work Recently, The Board has: 101 days for the first offence and DROP to ively with chronic offenders, copied to the on this, building upon the many previous • Participated in significant meetings 25 days for the 40th offence.” And, “Why Prime Minister, Premier and other polit- efforts of The Board of Trade to reduce the and media events concerning the crime do serious chronic offenders get sentences ical leaders. The Board also urged more plague of crime that tends to affect our situation, including the Premier Gordon so much more lenient than the rest of effective treatment for drug addiction society. This effort will be undertaken in Campbell’s media conference on steps to Canada?” underlying chronic criminal activity; conjunction with the Justice Institute of fight gangs and organized crime, as well as • The Board organized a meeting of – A letter to the Premier supporting his British Columbia. recent federal ministerial announcements the Metro Roundtable group of boards of position on violent crime; • The Board has been successful in of changes to legislation concerning gangs trade, chambers of commerce and busi- – A letter sent to the Attorney General of convincing the federal government and and gang-related crime. In particular, ness improvement associations together B.C. and the Solicitor General of B.C. sup- Statistics Canada in particular to carry managing director Darcy Rezac at a media with the Vancouver Police Department porting their actions in pursuit of several out the Criminal Victimization Survey of conference asked the federal Minister Chief Jim Chu and several of his senior reforms needed in the criminal code and the Canadian population every other year of Justice and Attorney General, Robert officers. The subject was the crime situa- related federal legislation; and rather than only once every five years. This Nicholson, for action on the problem of tion and how it can be improved, with the – A letter to the Solicitor General of B.C. is important, given that only about one- chronic criminals with dozens of convic- conclusion that chronic offenders should urging continued financial support for third of crimes are reported to police and tions actually receiving shorter sentences be the top priority for “many voices, one the ‘ConAir’ program to return wanted so the annual statistics are misleading. criminals to the locations in Canada where The Board’s committees and task forces warrants are outstanding for their arrest are tackling a variety of other crime- for significant crimes. related topics, in concert with the police • The Board by invitation is preparing and other stakeholders in the criminal Sound budget for tough times opinion editorial pieces on several facets justice system. of crime for publication in principal Dave Park is chief economist emeritus daily papers over the next two to three with The Vancouver Board of Trade, and months. is continuing to work for The Board on • Two years ago, The Board issued a developing its crime-fighting initiatives. report titled The Development and Preven- For further details, see Key Issues at board- tion of Criminality Among Children and oftrade.com. . H a d ley T Photo: Photo:

Spokespeople Darcy Rezac, managing director; Bernie Magnan chief economist, The Vancouver Board of Trade The Vancouver Board of Trade and Al Sello, chair of The Board’s Provincial Government Budget & Finance Task Force answered questions at a media conference immediately following the tabling of the provincial budget, February 17. Given the unique 122nd Annual General Meeting circumstances of the world and local economies, The Board gave the provincial budget a “sound passing grade.” Thursday, June 18, 2009 “It should be noted that the province is in excellent financial shape and well-positioned to deal with the economic storm. The Board of Trade is aware that the economic circumstances have caused the government to In accordance with Bylaw 9.5 – Nominating Committee – a bring forward a deficit budget over the next two years to stimulate the B.C. economy. We support the government Nominating Committee, chaired by the Immediate Past Chair, in this strategy and commend it in projecting a return to a balanced budget within three years. This budget Henry Lee, has been established to receive nominations for the demonstrates a good balance between fiscal discipline and economic stimulus,,” Magnan told the media. For5x3.5 details and video footage, see http://tiny.cc/Budget2009 at boardoftrade.com officers and vacancies of directors to be filled for the 2009/2010 year of the The Vancouver Board of Trade.

www.cba.org/BC In accordance with Bylaw 9.6 – Nominations – nominations for “access information for both services in Public & Media” officers and directors may be made in writing by any member of The Vancouver Board of Trade provided that the name of the Dial-A-Law nominee and the written consent of the nominee are received Do you need general legal information? no later than May 15, 2009 by the Secretary-Treasurer at the Access a variety of legal topics by phone or visit www.dialalaw.org. offices of The Vancouver Board of Trade, Suite 400 – 999 Available 24 hours a day, 7 days a week Canada Place, Vancouver, B.C. V6C 3E1. Lower Mainland 604.687.4680 / Toll Free in BC 1.800.565.5297 For further information regarding nominations and any Lawyer Referral Service other matters pertaining to the Annual General Meeting, Do you need help finding the right lawyer? please contact Christina Gilbert, Executive Assistant, The Receive up to a 30 minute consultation with a lawyer for $25 +tax. Vancouver Board of Trade at: Monday to Friday 8:30 am to 4:30 pm Tel: 604-641-1256 Fax: 604-641-1279 Lower Mainland 604.687.3221 / Toll Free in BC 1.800.663.1919 E-mail: [email protected] Funded by the Law Foundation of British Columbia. Public services of the Canadian Bar Association, BC Branch.

7 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® ADVERTORIAL Encorp Pacifi c operates one of North America’s most highly regarded beverage container recycling programs

ncorp Pacific (Canada) is the Industry Product Stewardship (IPS) Corporation E mandated to develop and manage a consumer friendly and cost effective system to recover end-of-life consumer products and packaging for recycling. You probably know them best through the Return-It™ Depot system which recovers 77% of beverage containers sold in the province. Product stewardship is an environmental management strategy guided by the principle that whoever designs, produces, sells, or uses a product takes responsibility for minimizing the product’s environmental impact throughout all stages of the product’s life cycle. Encorp is BC’s leading IPS Corporation. Encorp combines private-sector efficiencies with a high degree of public-sector transparency and accountability to manage collection and recycling programs for end-of-life products and packaging (see sidebar A).

Transparency is built in. Last year, about 1 billion ready-to-drink beverage containers were returned to Return-It Depots. Encorp is 100% industry operated and receives no government funding (see sidebar B). The governance model is based on Toronto Stock A) THE PRINCIPLES FOR PRODUCT B) TRANSPARENCY IS A PRIORITY Exchange guidelines for publicly listed com- STEWARDSHIP Here is a guide to Encorp’s fi nancial system. panies in Canada. The Board of Directors 01 Producer-User Responsibility Revenues consists of representatives of the beverage and Costs covered by consumers and producers The money that comes in is made up of: retail grocery industries and unrelated directors of products and not downloaded to local governments or taxpayers. Unredeemed Deposits – For every container with no connection to the beverage industry. sold in BC, beverage producers pay Encorp Encorp makes public extensive information 02 Level Playing Field a deposit. Deposits unclaimed by consumers about its mission, key objectives, operational All producers are treated equitably with are used to pay part of the system cost. no cross subsidization of container or and fi nancial performance. – Collected product types. Sale of Collected Materials materials, such as aluminum, glass and Turning old containers 03 Results Based plastic, are sold in the marketplace. into new products. The goal is continuous improvement. Container Recycling Fees – For some Last year about one billion ready-to-drink container types, where the above two revenue 04 Transparency & Accountability streams are insuffi cient to cover costs, Encorp beverage containers of all materials (plastic Financial statements are independently charges a Container Recycling Fee which is audited and publicly available. bottles, cans, glass bottles, drink boxes and paid by the consumer and is not refundable. cartons) were returned to Return-It Depots and recycled into a variety of useful goods. Expenses Old aluminum cans are back on the shelf The money paid out is made up of: again as new cans within six weeks. It takes Deposit Refunds – Reimbursements to depots 95% less energy to manufacture a can from and grocery retailers for the deposits refunded to consumers. recycled aluminum than it does to make it from brand new material. Handling Fees – Paid to depots and some retailers for collecting containers from the Plastic bottles become new bottles and buck- public. ets. Recycling plastics uses about a third less energy than manufacturing new plastic. Transportation and Processing – Encorp contracts with trucking companies to collect Glass is used in the manufacturing of a var- containers and with processing companies to iety of things such as fiberglass insulation, compact containers for shipment to recyclers. sandblasting material and even sand for golf- Consumer Awareness and Education – Encorp course sandtraps. promotes beverage container recycling through Bi-metal Cans (non aluminum cans, us ually general advertising and specialty programs. steel) can be made into hundreds of products Administration – Contract management, such as rebar and car parts. the collection of revenues and the payment of Drink Boxes and Cartons (Polycoat Contain- Learn more about Encorp Pacifi c (Canada) and expenses to the dozens of independently-owned ers) are hydra-pulped and turned into paper fi nd depot locations at encorp.ca. companies under contract to Encorp. products and cardboard boxes.

ADVERTORIAL

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The weather might be warming, made for soccer moms and Lower baseball diamonds across the Mainland commuters. province might be hosting early For your visit to the show, season training and students expect car companies to speak are beginning to eye the end of in eloquent marketing terms on the school year, but for the auto the “electrification” of the auto- aficionado, the surest sign that mobile; the growing worldwide spring is in the air is the count- love affair with the concept of down to the region’s annual green cars is evident in planned motor event of the year: the 2009 showcases and offerings here Vancouver International Auto in Vancouver. But perhaps the Show, March 31 – April 5. biggest change in the green auto The grand dame of Western revolution is what used to be Canadian automotive show- flights of fancy in futuristic ad- cases is set to kick up her skirt vanced technology vehicles. Once for the 89th time, w ith ever y paraded by manufacturers as “the major manufacturer rolling out future” but realistically unlikely their wares, for consumers and to make it to market, consumers dreamers alike, to sample. at this year’s event will see the For patrons who think the variety and scale of the offerings, sour economy means there suggesting change is afoot – and won’t be much to see this year in green technology truly is right the way of new cars and trucks, around the corner. Expect to see think again. Now more than various hybrids and plug-ins from ever, manufacturers are working General Motors, Ford, Chrysler, ings. All of the money raised at the seeing what’s coming to dealer- a voluntary association of over hard to get your attention, and Honda and Toyota – each of whom evening will be donated to support ships in 2009 and 2010, as well as 340 new car and truck dealers every major manufacturer from say their technologies will be real- Special Olympics and the Van- what’s in store for the future of throughout British Columbia. th Europe to North America to Asia ized to market in 2010-12. The real couver Board of Trade’s Leaders the automobile can visit the 89 For more information, see www. ® will be represented at BC Place question now is: are consumers of Tomorrow program. At $250 a annual Vancouver International newcardealers.ca. Stadium. Over 450 new cars, really ready to change their habits ticket, the evening is sure to include Auto Show at BC Place stadium For more information on the SUV’s, mini vans and trucks in and put their money where their all of Vancouver’s glitterati. March 31 – April 5. The New Auto Show, see www.vancouverint- every price range and for every environmental mouth is? Vancouverites interested in Car Dealers Association of BC is ernationalautoshow.com. appetite will be showcased at “The West Coast, and Vancou- the event, where car companies ver in particular, has a tradition of display their current offerings being where the manufacturers as well as let consumers peek roll out their most significant Projecting Change Film Festival into the future. advance-technology initiatives,” “At no time in our history says Qualey. “All indications are and Green Zebra offer diverse line-up has the Auto Show held more of that the manufacturers will be an important place to both the looking to showcase their fuel ef- The second annual Projecting of “going green.” Passion for focuses on promoting green and international manufacturers ficient nameplates as well as their Change Film Festival kicks off Sustainability, a film sponsored sustainable living through the as well as the provincial dealer look-ahead products right here April 2 at Fifth Avenue Cinemas. by Green Zebra Vancouver, looks use of entertaining and educa- groups,” says New Car Dealers at the Show. We are anticipating As Vancouver’s only sustain- at 14 businesses in the Pacific tional film. With the festival’s Association of BC president and some very exciting vehicles and ability-themed film festival, Northwest that have benefited engaging films and inspiring CEO Blair Qualey. “This is where displays across the board.” Projecting Change is about “Reel socially, environmentally, and speakers, Projecting Change the industry comes to showcase The New Car Dealers Asso- Stories Inspiring Real Action.” economically from developing aims to increase awareness and its best and brightest, and we ciation is planning to launch the From short films made by B.C.- sustainable business models. promote change at the commun- are anticipating an exception- 2009 Show with a very special based youth to a discussion “At Green Zebra, we strongly ity level. ally strong offering across every VIP Charity Preview Night event with David Suzuki, the festival’s believe that green business prac- See www.projectingchange. display.” on the eve of the Show’s general diverse line-up offers something tices work, and that going green ca for more film festival infor- For almost nine decades, public opening. for everyone. can absolutely be affordable mation. the Vancouver International The exclusive evening, complete As part of its commitment to for consumers,” said Rebecca Green Zebra produces the fund- Auto Show has been where auto with oyster, scotch and martini collaboration with community Fry, business development raising Green Zebra Local Savings enthusiasts flock to gawk at bars set on the floor of BC Place leaders, Projecting Change has manager. for Sustainable Living coupon glamorous space-age concepts or amongst the 450 new cars on display partnered with Green Zebra to Projecting Change is an book. See www.greenzebraguide. thundering sports cars as well as will feature the first B.C. look at highlight the economic benefit innovative organization that ca and tbvets.org. practical, tire-kicking machines manufacturer product unveil-

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9 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® WHAT GOES UP MUST BRING COSTS DOWN

No matter how high a building reaches, it’s the bottom line that’s most important. In that spirit, BC Hydro created the High Performance Building Program. Proven to be happier, healthier places to work and live, High Performance Buildings also enjoy enhanced marketability, higher asset value, and lower turnover. And we’ll be there from the beginning, advising you on building design, lighting design and appliance packages, as well as offering ﬁ nancial assistance on initial cost barriers. So while we’re helping developers save energy, you’ll also be enjoying some additional savings of your own.

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Corporate CitizenshipDimensions: 15.25” x 4.9192” and Engaged Leadership

customers, employees, the community, The concept government, media and the planet all have an interest in our business. This is true, behind the whether we like it or not. Corporations that engage the hearts and Rix Center minds of individuals, inside and outside the business, are in it for the long haul. They By Da r c y Re z a c , Da n i e l F. Mu z y k a a n d know that success as a sustainable enterprise Al i Da s t m a l c h i a n is enhanced. In fact, it depends on it. This is what engaged leadership is all about. While it Corporate management wisdom – particu- focuses, quite properly, inside the enterprise larly in challenging economic times – can and the work tasks at hand, engaged leader- sometimes be more science and less heart. ship does not stop there. It not only helps Driven by the quarterly demands of Wall to bolster employees’ commitment to and Street, financial considerations often take involvement in their work, it also facilitates . H a d ley precedence in shaping corporate govern- their connection to others in the community. T ance standards and business practices. Done well, the product is: Employee, enter- Photo: Photo: Yet this can be at the expense of employ- prise and community well-being – a powerful L-R: John Helliwell, fellow, Canadian Institute for Advanced Research, UBC; Frank S. Borowicz, QC, Board ees, customers and other stakeholders, who recipe for sustainable success. of Trade governor; Daniel F. Muzyka , Board of Trade governor and dean of the Sauder School of Business, the company depends upon for its continued Daniel Goleman, author of Social Intel- UBC; Darcy Rezac, managing director and chief engagement officer, The Vancouver Board of Trade, and chief success and existence. This brings us to an ligence, and Robert Putnam, who wrote executive, Rix Center; Ali Dastmalchian, dean of the Faculty of Business, University of Victoria. All contributed to the concept of the Rix Center with Don Rix. increasing awareness that there is much more the book Bowling Alone, cite research that to business in addition to a sound bottom documents the positive impact of social retention is three times higher when em- variables; but long-run corporate success is line. But there’s a tug-of-war going on. connectedness. People who are positively ployees are engaged in the community. the result of engaging people broadly, both Yes, corporate profit is fundamental and engaged with others generally live longer, Nineteenth-century French philosopher inside the business and out, emotionally and necessary for success in business, but by itself have better mental and physical health, Alexis de Tocqueville called citizenship, socially as well as economically. it is not sufficient for the enterprise to be suc- and report higher levels of happiness and “self-interest, rightly understood.” Its Corporate citizenship is about engaged cessful or sustainable. Employees, customers well-being. The University of British Col- hallmark characteristics include: trust, leadership. And engaged leadership can be and neighbours expect and generally accept umbia’s John Helliwell, a leading scholar purpose, mutual and generalized reci- viewed as a matrix which operates in three the imperative of making satisfactory returns on the science of well-being, reports that procity, community-mindedness, connect- dimensions; leadership (the skills to get for shareholders. But today, they expect more. those who connect and bridge to the broader edness, leadership, social capital, passion, things done through others), connectorship They expect the enterprise to have a purpose community can achieve a sense of purpose, empathy, ethics, and responsibility. It is (positive networking and social intelligence beyond profit. They expect the corporation to which is both energizing and uplifting. This how libraries get built, crime goes down, skills to connect with others) combined with focus on customers and be positively engaged encourages higher trust and engagement, community investments happen, and a network with depth, breadth and reach. in the community. This means being a good and greater satisfaction with life. It turns prosperity is created and distributed. It is Success in life and business depends on corporate citizen, contributing to the greater out that a children’s song made famous by how businesses and communities succeed the interconnectedness of financial and good. Raffi, “The more we get together, the happier and are sustained, together. human capital. A successful enterprise The common boardroom refrain from we’ll be,” is true. In fact, at his talks on the As individuals and organizations, we need must have the capacity to lead and connect the last century, “The shareholder is king!” new science of well-being and happiness, to realize more than the narrow economic with a host of networks, both internally and is increasingly giving way to a new ethos Helliwell gets his audiences to sing along! success counted in this quarter’s earnings externally to create value. It is the value that of corporate citizenship that recognizes How does the corporation benefit from reports. For success to be sustainable, strong flows from positively engaged leadership the importance of positive engagement this? Firstly, studies show that positively social groups are required within our com- that will define success as a sustainable with a number of important stakeholders engaged employees have higher productiv- panies and between our companies and the business enterprise, and for the community in order to guarantee sustained returns for ity and lower rates of absenteeism. Accord- societies in which we live. The irony is that in which it operates. shareholders. These days, particularly with ing to a recent study from Imagine Canada!, financial success is possible in the short- Copyright 1999-2009 The Vancouver the wired and wireless power of the Internet, Manulife, for example, reports employee run through a singular focus on economic Board of Trade.

The story of Dr. Don Rix, CM, OBC

Vancouver Board of Trade chairman Dr. Board of Trade chairman has been corporate of Canada. In 2008 he received his fifth Donald B. Rix, CM, OBC is an active philanthropy. Both of Dr. Rix’s organizations honourary degree – a Doctor of Laws from member of the biotechnology industry. He have part of their business plans dedicated to the University of Victoria. He already has is chairman of LifeLabs Diagnostics Inc., a giving back to the community, contributing similar recognition from BCIT, University of healthcare facility with over 80 laboratories through both donations and volunteerism. Western Ontario, Simon Fraser University province-wide, in which his involvement Dr. Rix received a Bachelor of Arts degree and the University of British Columbia. He is spans over 35 years. He is also the chair- from the University of Western Ontario in a Royal Roads University Fellow. A research man of Cantest Ltd., an environmental and 1953, his MD in 1957 and a Fellowship in chair from Genome BC was named for him industrial testing lab he acquired in 1974, General Pathology in 1972. In 2004, Dr. Rix this year, and he was most recently awarded having grown the 10-employee operation was awarded the Order of British Columbia, the Frederic Newton Gisborne Starr Award, into one of Canada’s leading analytical for outstanding achievement. In 2007, he the highest award the Canadian Medical laboratories. One of Dr. Rix’s priorities as was inducted as a member of the Order Association can bestow.

11 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® The Justice Institute of British Columbia recognizes the importance of corporate responsibility and is delighted to play a role as a founding partner of the Rix Center for Corporate Citizenship and Engaged Leadership. We are especially proud to partner with Dr. Don Rix and The Vancouver Board of Trade in launching Vancouver’s first Center promoting this important concept.

OPEN TO CORPORATE CITIZENSHIP

Saluting Donald Rix, exemplary corporate leader and Sauder Honorary Fellow

Congratulations to Dr. Donald Rix and The Vancouver Board of Trade on the establishment of the Rix Center for Corporate Citizenship and Engaged Leadership. The Sauder School of Business at UBC is proud to be a founding partner.

Dr. Donald Rix, C.M., O.B.C.

12 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® corporate citizenship in action

Inaugural engaged citizenship awards

Rix Center recognizes award for Engaged Citizenship to both Craig Kielburger, founder and chair of Free The D. Rezac Photo: Through its ‘Four Pillars of Sustainability’, YVR lives in harmony with its local communities. YVR received global leaders Children, and his brother Marc at a special the Engaged Corporate Citizenship Award April 2, 2009. event on May 14, 2009. By Ta sh o n Zi a r a Since founding the organization in ship training organization. The goal of Me to YVR’s ‘Four Pillars “Beyond, Every Day.” That’s the motto of the Toronto at the age of 12 in 1995, Craig has We is to encourage ethical living and social Vancouver Airport Authority (YVR). Their built up Free The Children to become the responsibility, while also helping Free The of Sustainability’ commercial success and breadth of com- world’s largest network of children helping Children achieve financial sustainability. munity engagement applies equally to both children through education. This award Craig is one of the youngest recipients of Economic: As a major employment centre its business and community endeavours. At recognizes Craig’s dedication to making his the Order of Canada, and his work has been and economic generator, the Airport this year’s Governors’ Banquet on April 2 at community and the world a better place. featured on The Oprah Winfrey Show, CNN, Authority’s (YVRAA) challenge is to The Fairmont Hotel Vancouver, The Board Under Craig’s leadership, Free The 60 Minutes and The Today Show, and in sustain and promote economic growth presents the organization with the Center’s Children has built more than 500 schools People, Time and The Economist. He has been while minimizing YVR’s impact on its inaugural Engaged Corporate Citizenship throughout Asia, Africa and Latin America, nominated for the Nobel Peace Prize. communities and the environment. AwardTM which includes a contribution to providing daily education to more than At the special Board of Trade Rix Center Environment: To eliminate, reduce, the YVR Art Foundation. 50,000 children. Through its Adopt a fundraising event on May 14, proceeds will mitigate or manage environmental “Corporate citizenship is being respon- Village development model, it has estab- build a school, as well as purchase 30 goats impacts wherever possible, YVRAA has sible for the impact that business has on the lished more than 23,000 alternative income to help communities and families in Africa. developed an Environmental Policy and world,” says Darcy Rezac, managing director projects to assist women and their families The audience will also have the opportun- implemented an Environmental Manage- of The Vancouver Board of Trade and chief in achieving sustainable incomes. ity to purchase goats, and so have a direct ment Plan. executive of the Rix Center. Craig is also the co-founder (with his impact too! See www.boardoftrade.com to Social: Affordable and accessible air “A good corporate citizen means con- brother Marc) of Me to We, a youth leader- register. travel allows people to stay connected. tributing to the community as an integral As an employer, YVRAA is committed to part of its core business. As an organization providing a quality work environment that has embedded socially responsible to support a flexible, strong and capable practices into every aspect of its business team. Its commitment to accessibility [see sidebar], YVR is a leader in the 18 com- recognizes the importance of meaningful munities in the seven countries where it access, regardless of age or ability. Y VRA A operates, worldwide.”* is also committed to engaging stake- As Rezac explains, in presenting the holders with open, honest and timely Engaged Citizenship Awards, the Rix Center communications to customers, business endeavours to not only recognize and partners, the communities it serves and celebrate the achievements of recipients, its employees. but also to encourage and inspire others. Governance: YVRAA has added gov- “Engaged leadership means bridging to the ernance to its sustainability framework broader community to make a difference,” to recognize local accountability for eco- he explained. nomic, environmental and social issues, while meeting its business objectives and In addition to the corporate award to Craig Keilburger and his brother Marc have opened numerous schools throughout Africa. They will receive those of the communities it serves. YVR, the Rix Center will also present an The Board’s inaugural Engaged Citizenship Award, May 14. * See UBC Sauder School YVR Corporate Citizenship Evalution, Board Business Review Online, http://tiny.cc/YVRCitizenship812 Small business: Rix Center and The Vancouver Board ® of Trade … connecting for good

By Gr a y d e n R. Ha y w a r d corporations donated money compared citizenship and engaged leadership by ment Practices, Motivations and Challenges: to 76 per cent from the broader business providing opportunities to business of all Findings from the Canada Survey of Busi- Image Canada! reports findings from a community. For donations of goods and sizes to engage in key issues. The Board has ness Contributions to Community. broad national survey* of more than 1,500 products, the large corporations led 73 per done this for 121 yeas. Much remains to be Grayden R Hayward, FCA, is Corporate Canadian businesses about their commun- cent to 51 per cent and for donations of servi- done. Secretary, the Rix Center for Community ity contributions, focusing on the activities, ces, the result was 68 per cent to 43 per cent. * Source: Corporate Community Invest- Citizenship and Engaged Leadership. interests, and motivations of 93 companies The findings also dealt with comparisons as in Canada with revenues of $25 million or to where sponsorship dollars are directed, more (large corporations). support for employee volunteering and the Findings show that while businesses in reasons for making contributions. Boughton Salutes! general are active supporters of charities Not surprisingly, the findings on the and non-profit organizations, the large internal organization of community con- corporations appear to be leading the way tribution activities found major differences in terms of the extent to which they organize between large corporations and the broader their efforts, and the broad range of ap- business community. Seventy-nine per cent proaches they employ to support charities of the large corporations had contribution and non-profits. Their attitudes towards programs and 39 per cent had written guide- community organizations are very positive, lines compared to 22 per cent of the broader 700- 595 Burrard Street business community with programs and Vancouver, BC V7X 1S8 and the support they provide combines both Phone: 604.687.6780 philanthropic and business interests. only eight per cent with written guidelines. Highlights on the attitudes of businesses Such findings clearly support the import- www.boughton.ca to community contributions reveal that ance of establishing the Rix Center within large corporations had far more positive The Vancouver Board of Trade. With 80 per views of the impact of charities and non- cent of its membership classified as small Recipients of the profit organizations on quality of life and the business with less than 50 employees, The Inaugural Engaged Corporate Citzenship Award benefits of collaboration than did smaller Board can, through the Rix Center, expand companies. Ninety-seven per cent of large its significant involvement in corporate

SoundingBOARDFinal.indd 1 2/16/2009 2:46:22 PM 13 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® corporate citizenship in action

What is the Rix Center?

government bureaucracy relentlessly until he being. It is what The Board has done for more Stephen Covey; author of The 8th Habit; ‘The Median... achieved his goal. than 120 years. Singapore ‘s Lee Kwan Yew. And, The Board The result was the Oak Street Bridge has hosted environmentalists Anita Roddick, is the Message’ median, which has since saved countless lives. A perfect fit Jane Goodall, David Suzuki and Bjorn The story comes full circle: the courier’s son The Vancouver Board of Trade has created Lomborg, to mention only a few. By Da r c y Re z a c recently enrolled in university on the scholar- considerable value for members, the com- ship Don set up. So, when you drive across munity and Canada since its inception in 1887. Corporate citizenship Dr. Rix’s prescription that bridge, remember “the median that Don Its history lists countless accomplishments, Corporate citizenship and engaged leader- built,” and think about how we as individuals including: The establishment of the commerce ship go by many names. Corporate Social At first glance, it appears to be a typo. Should can affect changes that benefit society with faculty at UBC (1956); creation of the NEXUS Responsibility (CSR), Corporate Responsibility it not be, “the medium is the message?” No, our time, talent and treasure, and then take it lane at the border (1991); transfer of Vancouver (CR), Sustainability, Triple Bottom Line (TBL). it’s actually the median. The Rix Center For one more step. International Airport (YVR) to a local airport All are of the same basic genre – stewardship Corporate Citizenship & Engaged Leader- When it comes to remarkable acts of authority in 1992; the famous federal Debt – stewardship of the enterprise, customers, ship, established by The Vancouver Board of engaged citizenship, the Oak Street Bridge Clock, recently dusted off and relaunched – a employees, communities, shareholders and Trade and Dr. Don Rix, CM, OBC in December median is a signature example: The Dr Rix key driver in eliminating Canada’s budgetary the planet. All involve stakeholders, including 2008, has an overarching goal to “bump the prescription for engaged citizenship. deficit in 1998; saving the Canada Line in 2004; the shareholder. (see article, page 11: Corporate lamp” on corporate citizenship and engaged substantial business property tax reductions Citizenship & Engaged Leadership: the Concept leadership. Rix Center established (2008 and earlier); two hallmark papers on Behind the Rix Center, by Rezac, Muzyka, “Bump the lamp” comes from the story of The Rix Center is an integral part of The Van- Early Childhood Development and Kids ‘N Dastmalchian) the making of Disney’s Roger Rabbit cartoon couver Board of Trade. It is a special permanent Crime, and much more. Stephen R. Covey in The 8th Habit chal- movie. One of the cartoonists noticed when a council, created to advance The Board’s ethos lenges us “to step out of our comfort zone, lamp was bumped, the shadows didn’t follow of corporate and community engagement. The Doers and thinkers find our voice, participate and contribute, the swaying lamp. In the days of hand-drawn Rix Center, with its partners in education and In addition to being a delegate to the World while empowering others to do the same.” frames, this individual took it upon himself to business, works to develop and engage new Economic Forum for over 20 years, including French philosopher, Alexis de Tocqueville, draw the hundreds of frames so the shadows and existing capacity, to create value in the the annual Davos meetings where the concept called it “self interest rightly understood” and followed, making a huge difference to the community by …connecting for good®. of Global Corporate Citizenship originally neuroscientist Matt Riddley describes it as, quality of the cartoon. It’s become known as Central to the mission of The Rix Center took shape, The Board has had a surfeit of “self interest for the common good.” Engaged “bumping the lamp,” – going the extra mile to is building the capability to link and engage distinguished visitors who are leaders to learn citizenship makes a difference for others, make a difference. business with the broader community, in a from. These are people whose mission in life beyond one’s own interests. Not only is he an exemplary corporate and way that both benefit. extends to adding value to society and the The Rix Center embraces the principles of community citizen, a philanthropist and tire- Making engaged corporate and commun- world we inhabit. They include many Fortune CSR and TBL, but also includes the necessary less volunteer, Dr. Rix is the kind of person who ity citizenship conventional wisdom, and 500 CEO’s and politicians like Chicago’s skills of positive engagement: participating, takes it upon himself to go that extra distance. practice, entails leaders in business interacting Mayor Richard Daley and Bill Clinton as well contributing and connecting broadly to (see his life story, page 11). A few years ago, a with The Center’s education partners, as well as some of the world’s leading experts and make a positive impact in society. Engaged young courier was delivering samples to one as each other. It also includes future leaders thinkers. The latter include Harvard’s Robert corporate and community citizenship is a of Don’s medical labs in Richmond. On the new to business, and in schools, colleges, and Putnam, a leading expert on social capital; revitalized brand of citizenship; it includes way back, on the Oak Street Bridge, a vehicle universities. Eventually, it will include the Nobel Laureate, Robert Mundell; UBC’s but goes beyond philanthropy and beyond strayed across the median and hit the courier’s broader public. John Helliwell, world-famous researcher on mere CSR compliance. It involves adding value, van, head on. He was killed instantly. He had This squares completely with the product of well-being; John Elkington, inventor of the contributing to making society and the world a small child, a new wife, a mortgage and no The Board of Trade’s unique brand of positive Triple Bottom Line; Daniel Goleman, author a better place. insurance. Don went to work to have a median engagement® - employees engaged in their own of Social Intelligence; leadership guru, Peter installed on the bridge, to raise money and work and bridging to the broader community Senge; Klaus Schwab, founder of the World More people doing it provide further help for the devastated young to add value. The end product is value for all; Economic Forum, who first developed the But like most undertakings in life, most of widow. He wouldn’t give up. He fought the individual, corporate and community well- stakeholder theory of corporate citizenship; the heavy lifting is being done by a small

14 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® corporate citizenship in action

number of actively engaged companies taxation or crime reduction initiatives, to tomers, and did their civic duty, like voting, certainly, but they also want them to stand and individuals. While most Canadians name only a few. they would be considered good citizens. No for something, and make a contribution to in recent surveys say they give to charity, more. Today the expectations are higher. society. Values matter. Participating in our Imagine Canada! reports that 79 per cent What does the Center do? Young people today, according to research, communities is not enough; contributing is of volunteering is done by only 12 per 1. Corporate and Citizenship Awards and expect companies to do well financially, the new normal. cent of the public. While corporate and business development; individual engagement is reported to be 2. Conferences, seminars, multi-media Sustainability on the rise, more can be done. Small and programs, events, training & courses; medium size enterprises, however, have 3. Research, publications, course materi- special challenges – not the least of which als, online & multi-media offerings. is survival – when it comes to devoting time, talent and treasure beyond their day-to-day Where is the Rix Center? business. That is where the Rix Center and The Rix Center is located in the World The Board of Trade come in. Trade Centre in Vancouver, home to innovative centres of learning such as: The Launch partners Robert H. Lee Graduate School at UBC’s But doing it takes skills, sometimes train- Sauder School of Business; and SFU’s ing, and a place to do it. This is the role Segal Graduate School of Business. The of the The Rix Center and The Vancouver Rix Center is integral to The Board of Trade . H a d ley Board of Trade, working with members, and located in its offices. Meetings are at T education and community partners. the Rix Center Executive Boardroom, a Launch partners are UBC’s Sauder School multi-media gathering place where The Photo: of Business, Simon Fraser University’s Board’s policy committees, task forces Segal Graduate School of Business, Univer- and The Center’s executive council and No fish, no fishsticks: Peter Senge sity of Victoria Faculty of Business and the advisory board meet. Dr.Don Rix is the Peter Senge, the author of The Fifth Discipline and now The Necessary Revolution, did Justice Institute of British Columbia, The founding chair and Darcy Rezac is chief a workshop at The Board of Trade – probably one of the most inspiring sessions of the Vancouver Sun and National Post. executive. year so far. His message to corporations is clear: you have to be part of the sustain- The Board, through its task forces, ability equation - a leader in fact. Senge told the story of the chairman of Unilever, a committee advocacy work, speakers and High expectations multinational selling everything from olive oil to frozen foods. He wanted to explain training programs, offer members a unique Bill Clinton recently said on the Larry King sustainability to his employees, why they have to be involved in solutions, why they opportunity to become engaged and make Live show that a new definition of citizenship have to care. He put it this way: “No fish, no fishsticks.” You can’t get a much more a difference. The Board of Trade offers is required. He said: In the past, if someone succinct message. His point is, if you can’t do it for altruistic reasons, do it for practical volunteer leadership opportunities that are (or some corporation) paid their taxes, did reasons. (Excerpt from Women’s Leadership Circle Newsletter, by Gayle Hallgren) unrivaled; be it, border access, education, their job, were nice to neighbours and cus-

Some Vancouver Board of Trade community engagement milestones

The Vancouver Board Lobbied in support Established a Faculty Campaigned for a Proposed and led Launched the Launched Spirit Intervened to save Released Kids ‘N Achieved property of Trade was founded of building the of Commerce at the metro transit author- initiative to establish federal Debt Clock. of Vancouver® to the Canada Line Crime and Reforming tax reductions for when businessmen Trans-Canada University of British ity (BC Transit). YVRAA as a local Established fast revitalize commun- rapid transit project the Canadian Health business and tackled set out to rebuild Highway and a large Columbia. airport authority, ac- border lanes resulting ity spirit and support from Richmond-YVR- Care System reports. crime. Vancouver after the city airport. complished in 1992. in PACE, CANPASS the Olympic bid. Vancouver. Founded the Fair Tax Dusted off the Debt Great Fire. and Nexus. Coalition. Clock...

15 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® sALUTING DR. DONALD RIX

Simon Fraser University and the Segal Graduate School of Business are proud to be founding partners of the Rix Center for Corporate Citizenship & Engaged Leadership at The Vancouver Board of Trade.

The Segal Graduate School of Business has benefitted greatly from Dr. Rix’s commitment to corporate citizenship and engagement. Thanks to his efforts as Campaign Chair for the Segal Graduate School fundraising council, we were successful in raising the capital required to renovate the spectacular heritage building donated by his good friend, Dr. Joseph Segal and family.

At Segal today, the leaders of tomorrow are learning to be engaged corporate citizens. They need look no further than the example set by Dr. Donald Rix.

sFU Business . Segal Graduate School . Simon Fraser University

Individual strengths collective greatness.

The University of Victoria Faculty of Business is proud to be a founding partner with the Rix Center for Corporate Citizenship and Engaged Leadership. Our shared vision for unique, educational programs will truly make a difference in the community. Well done to Dr. Don Rix and The Vancouver Board of Trade on the introduction of this much-needed institution.

business.uvic.ca

16 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® corporate citizenship in action

What does corporate citizenship mean to you?

Sounding Board asked cratically elected politicians to keep them ate citizens provide a great role model for accountable to all people between elections. all employees, but particular young ones, our business leaders: The defense of these democratic principals exposing them to the rewards and personal What does Corporate through engaged corporate citizenship satisfaction of such engagement.” Citizenship mean to you creates social capital and social capital is Evi Mustel, CMRP, director, The Vancou- the DNA of the community values we should ver Board of Trade and principal, Mustel and why is it important? never take for granted.” Group Here is what they replied: Bob Laurie, chair, Small Business Council, Ri x Ce n t e r f o r Co r p o r a t e Ci t i z e n s h i p The Vancouver Board of Trade and CEO & “The corporation is merely the temporary & En g a g e d Le a d e r s h i p chairman, RDD International Enterprises custodian of the resources entrusted to it by Ltd. society. It’s mandate is to add value to these Founding Partners assets under its aegis, and then return to society the fruits of its endeavours, so that Justice Institute of British Columbia all stakeholders and all segments of society Sauder School of Business, shall benefit.” University of British Columbia Arthur Hara, OC, governor, The Vancouver Simon Fraser University Segal Graduate “Corporate Citizenship is about including Board of Trade School of Business the public and our broader community in University of Victoria Faculty of Business Photo: D. Roels Photo: corporate decision-making, and it’s about “We are members of one of the most suc- The Vancouver Sun “Whether as an individual or as a company, defining the role of a company within the cessful societies on the planet but such National Post we should all be actively engaged in en- wider community we live and operate in. It’s communities don’t happen by accident. hancing the well-being of our community, about the triple bottom line: People, Planet We are the beneficiaries of exceptional Executive Council our country, and the world that we live and Profit. In the newspaper business, our business, political and philanthropic Fo u n d i n g c h a i r in. Strength is in numbers and teamwork. readers, advertisers and employees expect, leadership. We are also the stewards of Don Rix, CM, OBC Companies are well equipped to serve demand and encourage us to be involved in our communities. Our action or inaction the community through their established Se n i o r v i c e -c h a i r the community. It’s just good business to be Sue Paish, QC an engaged organization.” organizational system. Tom Lee Music is v i c e -c h a i r Kevin Bent, Board of Trade director and committed to actively supporting activities Fred G. Withers, FCA publisher, Pacific Newspaper Group that build up the community and enhance the quality of life of its citizens.” v i c e -c h a i r Henry K.S. Lee, immediate past chair, The Jason McLean Vancouver Board of Trade and CFO and vice Ch i e f Ex e c u t i v e

chairman, Tom Lee Group of Companies D. Roels Photo: Darcy Rezac, CD will influence the kind of community our “Corporate Citizenship to me is all about children will (or will not), enjoy. There t r e a s u r e r giving, discovering what you can do for are few things more rewarding than the Jack McGee, CD someone else.” knowledge that you made a positive dif- “Corporate citizenship is the business Co r p o r a t e Se c r e t a r y Lorne Segal, director, The Vancouver ference in someone’s life and through that, equivalent to people volunteering, con- Grayden Hayward, FCA Board of Trade and president, Kingswood you made our community better. It’s our necting with and giving back to the com- Properties Ltd. responsibility. It is also our privilege.” Me m b e r s munity. I can’t think of anything more Sue Paish, vice-chair, The Vancouver Terence Hui powerful than the positive power of busi- Henry Lee “In these trying times, more than ever, the Board of Trade; founding chair, Women’s ness, people and community working Lorne Segal meaning and comprehension of how cor- Leadership Circle® and CEO, Pharmasave together!” porations engage, participate and support Drugs (National) Ltd. Advisory board Yvonne De Valone, director, The Vancouver the communities they belong to is crucial. Board of Trade and president, Downtown Dr. Don Rix understands that with entre- Kevin Bent U-lok Storage Ltd. preneurship comes the responsibility to be “To me, citizenship is all about service Frank Borowicz, QC – to others.” George Cadman, QC “At HSBC, our goal is to be one of the world’s Capt. (N) Cedric Steele, president, Yvonne R. De Valone leading brands in corporate sustainability. Cedric Steele & Associates Ltd. Jon Festinger This is not just an environmental or social Ida J. Goodreau matter, nor is it limited to corporate govern- Joe Grech “Corporate citizenship and engaged leader- ance and ethics. Sustainability is about Grayden Hayward, FCA ship is evident in the concept of discovering Terence Hui what we can do for others.”

Photo: D. Roels Photo: Chris Kelly engaged in society. He is also just one heck Darcy Rezac, CD, managing director & Carol Lee of a really nice guy! Corporate citizenship, chief engagement officer, The Vancouver V. Paul Lee The Vancouver Board of Trade and Dr. Rix all Board of Trade and chief executive, Rix Wendy Lisogar-Cocchia share one thing in common with jet pilots: Center Elio Luongo they don’t look in rear view mirrors. Here’s Ken Martin to a great future Rix Center!” Henry Lee bringing all of these issues together into our Wendy Lisogar-Cochia, director, The Jack McGee, CD business model, and about maintaining the Vancouver Board of Trade; co-chair, Spirit Jason McLean long-term growth of a successful business. Derral G. Moriyama of Vancouver® and president, Absolute Spa For HSBC, sustainability and good corporate Evi O. Mustel Group citizenship are about making decisions that Daniel F. Muzyka maintain the right balance between the John W. Nightingale environment, society and the economy to “Corporate Citizenship is the recognition Sue Paish, QC ensure long-term business success.” that businesses are part of larger com- Vic Poleschuk Lindsay Gordon, president & CEO, HSBC munities. Their employees are drawn from Tracy Redies Bank Canada the community, as well as many of their Darcy Rezac, CD customers. They use some of its services Don Rix, CM, OBC “Corporate Citizenship is making a posi- and share in many of its benefits. Today, Peter Snell tive difference in the community.” “One of the many benefits of Corporate there is a growing expectation that corpora- Lorne Segal Ron W. Thiessen Terence Hui, director, The Vancouver Citizenship that is sometimes overlooked tions will look beyond the narrow focus of Mossadiq S. Umedaly Board of Trade and president & CEO, is the impact on young employees. Many their business, and determine how they can Anibal R. Valente Concord Pacific Developments Ltd. people do not get involved in philanthropic contribute and ‘proactively’ leave lasting Praveen Varshney activities until later in life, and regret not legacies to the communities in which they Bill Weymark “Beyond the normal responsibilities of doing so earlier. People often don’t realize have flourished.” Rob Whittle maintaining a democracy by voting, cor- how rewarding the experience can be. Faye Wightman, president and CEO, Fred G. Withers, FCA porate citizenship means engaging demo- Companies that become engaged corpor- Vancouver Foundation

17 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® We think it’s just good business to be engaged in the community.

And we applaud anyone that feels the same way too.

As two leading daily newspapers, our readers, advertisers and employees expect, demand and encourage us to be involved in the community. Whether it’s sponsoring events in the arts community, the sports community or supporting dozens of charities, we feel it’s just good business to be an engaged organization.

S1 TRADE SANITY. PREDICTS NHL BRUCE ARTHUR ICE ROADWARRIORS

ot y our typical r eality N AL1 show contestants.

om a t iona lpost. c 4, 2009 n AY, MARCH . 1 0 6 WEDNESD VOL . 11 NO WORDS DRAW ONTTHEARIOSUN RUN 25 YEARS RUNNING OBAMA’S COMPUTERIZED CHIPS REST AND RECOVERY TRIO OF SUN RUN WILL ’S? HAVE REVOLUTIONIZED ARE IMPORTANT PARTS BLOGGERS GETTING AS HARPER THEFARUNNINGCINGWORLD, C1 OF ANY TRAINING REGIMEN, C3 FITTER, FASTER, C3 SAME REBUKES some great buying There’s probably B he point where emerging $18 Starting t o get to t opportunities potentially arket as a buying s tocks is a in t he s tock m u’ve got his panic good deal, if y o consequence of all t DEFICIT ve , OCT. 7, 2008 perspecti STEPHEN HARPER a long-term PRIME MINISTER AY IN RED ACK OBAMA, YESTERD TWO YEARS U.S. PRESIDENT BAR Duncan blames ‘dramatic decline in r evenues’

HUBER BY JORDANA ntario is pro- TORONTO • O billion defi- jecting an $18- r and next, cit over this yea he Finance Dwight Duncan, t rday. inister, said yeste M be in the The province will ange” of MONDAY,MARCH 9, 2009 | FINALEDITION in the “ballpark r red ent fis- -billion for the curr $18 ch 31 and year ending Mar cal told an year, Mr. Duncan next o the ce at a speech t audien bs. n and Empire Clu Canadia s go- ’t think anybody i “I don r. Hope fading by this,” M ing to be surprised er unveiling Duncan said, aft ell in advance the projections w t’s budget to of the governmen GREGORrch 26. Ma be introduced on forfunding not id a deficit is He sa s the province take something in ROBERTSON’but is a “necessityS “lightly” allenging times.” these ch r, vernments all ove of Olympic “Like go ramatic de- FIRSTwe have seen a d id, not- in revenues,” he sa cline und the jurisdictions aro ing th eco- are “wrestling” wi 90 wDAorld YS alling nd f live sites s a NP nomic challenge o deficits. int expected om He noted Alberta Finding sponsorsfor $4.5 million project nationalpost.c IN OFFICE surplus but re- an $8.5-billion at a $1.4-billion ‘increasinglymoredifficult’ amid downturn reaking news cently projected B r. deficit for this yea lpost.com ncan said BY BRUCECONSTANTINEAU run from noon until 11 p.m. or mid- nationa Last fall, Mr. Du for the year VANCOUVER SUN night. Ontario’s deficit Thesites will also featureinter- h would be ending in Marc ACityofVancouverplan to active sponsor pavilions, meant to more recent- $500-million but attract $4.5million in sponsorship engagevisitors, and stages with McGuinty moneyfor twoOlympic live sites dailyentertainment events. FP ly, Premier Dalton uld the number wo has hit aglobal-recession road- Rudbergsaid cityofficials have Demandssignalledof office are making block. found aproduction team to han- higher. go much ’s Officials haven’tabandoned the dle the live siteentertainment and BANK ionally, Ontario CENTRAL Proport ith goal butacknowledgeit’sa citycouncil is expected to consid- ill be in line w tougher targetnow as potential er hiring the team at its March 24 REUTERS deficit w CHRIS WATTIE / le jurisdic- EYES SECURITIES apragmatistother comparab of the politician sponsorstighten their belts in a meeting. Story, A11 at of the challenging economy. He said the live sites will be a GES r last fall. below th of Canad / GETTY IMA Stephen Harpe tions, well Bank KEVIN DIETSCH vestors, echoing and “certainly “Westill hope to obtain that marketedlargely through social an bargains for in United States lending markets may me he doorstoVancouverCity t the province colleagues. This wasthe guywho charac- [$4.5-million] number but it’s networking channels and the city slashes y esterday falling Hall were locked. Iwas stloart-wer” than wha terized Premier Gordon Campbell, afor- becomingincreasinglymorediffi- has hired Vancouveradagency rack Obama s aid early 1990s, rate t o 0 .50% Ba ing to worry his worshipexpe, rienced in the MIRO mer Vancouvermayor,asaneo-conserv- cult,”cityOlympic operations KaryoEdelman to help in that known to his friends as some- ncan said. CERNETIG ativewho didn’t caremuch aboutthe poor. general manager Dave Rudberg regard. Mr. Du rn- onsiders its COMMENT thingmeof anight owl,might -93, the NDP gove VANCOUVER SUN Whatadifference90daysinthe may- said in an interview. “Wehaven’t Both Vancouverlivesites will and c Let In 1992 haTve forgottentoset his alarm clock ahead Rae posted a or’s chair makes. revised the number down yetbut be alcohol-free,although sponsor under Bob clear option’. an hour forour talk. ment COLUMNIST “Heknows howVancouverworks bet- we arefaced with the realities of pavilions might servealcohol at ‘nu billion deficit. 1 can Then abooming voicefromabo$1ve2.: 4- chief ter, maybe,than anyone,” he nowsaysof themarket.” certain invitation-onlyevents Page FP Angli ce “Hey,you down there?” Don Drummond, Campbell. “That’svery helpful. …I’vecer- TheprovinceofManitobaisa behind closed doors. eviden tend omin- er pre Toronto-D s Tas MayorGregorRobertson popped ehisconomist of tainlylearned from him. confirmed participant in the live “Wewant family-friendlysites Ha aid he an- headout of awindowtwo floorsaboionve Bank,Hisl$1ast-billion week cits ybudget is also caught “Wetalk regularly.” sitenear Georgia and Beatty,while wherewedon’t have to worry in another vicegripce —twouheldOlympic Vil- Then the mayorlooked at his watch, a MARKED ce? and waved. He hollered again: “I'll be rightipated the provin Coca-Cola is committedtothe aboutpeople overdrinking or e in for down.” tic lagecould cost the citdey$fi20ci0tt o$300 mil- frownonhis forehead. He hadanother David Lam Park site. Rudbergsaid bringing alcohol ontothe site,” s illion e -b c : a $5 dio t rust ou up about y run Saywhatykillou might aboutVancouver’s lion in losses, his advisersprivately tell meeting in afew minutes. Who with?Rich the cityisnegotiating with sever- Rudbergsaid. killed to 3-billion CONFIDENTIAL s fiscal year and $1 imes by four offi- newmayor,there’snoimperial air to histhi him. On topofthat,xtthe yeOlar.ympic Village’s Coleman, the B.C. cabinet minister who al othersnow butnonew deals He said the no-drinking policy t hat Tasered five t rule. Afew minuteslater,sitting at his social-billionhousingin theconemponent is another $70 oversees the building of social housing in have been completed. has probably cost the citysome The r eport ed they felt they to $15 ill be cers who insist office’s boardroom table, he poured me a milliontario’sov erbudgdeficiet,t wmeaning he’s gotto the province, wascoming to cityhall. On a Thebudget forthe twolivesites sponsorship revenue. hy y t the time. On the ins w nger a old tage of def da glassofwater and declared: “I hatethat break it to thercendiehards in his party’sleft Sunday. is expected to be around $20 mil- “I think some potential partners expla ill ere in s a pe w im t a w t ller ic a thin v sm Tasered him wi ‘your worship’stuff.” wing thattheir utopianic ideaprod-of waterfront Didn’t he think it atad ironic? lion —including $15million in —people thatcould have provid- ton w ill They he province’s gross domest Washing of arriving on t SundaymarkedRobertson’s 90th dayon social housingheisNDPanogbo.ut Mr. Robertson grinned: “Despitethe brava- funding from the federal and city ed pavilions —haveprobably 30 seconds the uct than under t fail. y didn’t discuss the job.Thereare 1,005 to go.Sohow’s the His worship isMfar. cingDunmorcanebad news do of battling in the [legislature], you governments —and anycutsto turned away because thereisno not let AIG scene. The newmayorsleeping? TRIAL ruthanmmondanyV sancaidouvermayorhas sincethe knowhow it is, there’sacamaraderie sponsorship revenue would force alcohol,”Rudbergsaid. less hemselves MURDER D to move b among t an nd situation Depresrsionediborlewaplrtime. So just howisthe Thea Vancouver Sun and NationalIasked thePostquestion because areafew prouds a c to be foundingthere, to ... And Ithink my count partnerserparts cuts to Vanc ou ver’slivesiteplans. Whistler has established ano- ge FP3 plan of ac- need Pa t, or formulate a months ago, beforehewon office in a man from Happout ofyPa delanetfici—tt. he juicecom- recognized I’m no longer in the partisan “Wehavetomanagecosts to alcohol policy forits Celebration firs any ef- the province They didn’t make landslide,Robertson told meKheARIneverlost pany he foundedprogandramwh spend-ose products are fray.Iwant to do what’s right forVancou- reflect the revenues we have Plazalivesitewhile Richmond’sO tion. the BY SHANNON Growth in unicate with sleep over politics. Oncehis headhits the nowstocked in thehemaalyothracalrefrigre erator — ver.” because we can’t run adeficit,” Zone celebration sitewill also be UPLES fort to comm ing, mostly on SAME-SEXCO king Mr. Dziekan-mattress he’s outlikheealmoight,theher ofsaid, sleeping now? combined Thefirst 90 days in office arewhen Rudbergsaid. “So we’d have to alcohol-free,with the exception of of the Rix Center for PCorporateolish-spea TORONTO Citizenship• T infrastru andcture, Engaged Leadership. ARLAND emp-straight intopeaceful, politics-freekeslum-d and “It's hardtogotosleep,there’ssomuch political leadersoften try to define their look at adjusting what we want to Holland Heineken House to be ELLY MCP than a few per el was as revenues will COMMENT K ski other ’tber . Stefanie Reng witoth dosagg,” inghe co tanfx essed, acknowledging agenda. Robertson hasn’t offeredenough do,interms of thingslikeenter- locatedwithin Minoru Arena. s. They didn e done dif- need HARLES LEWIS ory command Sincethen,shehemigh’s disctove harev dhe’scharged there’salghot onchoihisceplsat we.ill“ButonceIget to concretedetails to do thatyet. Give him tainment and the look of the sites.” West Vancouverhas not yetset a BY C t any air- what first mean tou k to any of the m with running acyeitstyfeacingrday abuponloody, drug- sleep,I’m okay.Iat’idse.asier to wake up in the credit, however, fortrying to define him- Each sitewill have at least one policy forits live site, although it ? Ottawa has is ul- spea ssen- ferently to be made, he s IS FORGIVEN The Diocese of hatever conclusion yees and pa fuelled gang waranda anthreceonomicat againdostwn- morning, though.aid Ththeerbeiudgsalet ot to get self as apragmatic politician whojust large 45-to-50-square-metrevideo wants a“family-friendlyenviron- ALL m same-sex at the port emplo ing learning of Mr. Duncan s said it will perfor timately reached had been observ turn, as the United Staatughes tenter.ersits Great done.” -term stimu- might offerwhatthe City of Vancouver screen thatwill broadcast live ment.” European ban the first W o the gers who her teenage d will include a short A ssings, becoming ood inquiry int nski’s actions. Recession, carrying theis re20/20st of the,” swoaidrld There’sanother changcreateefjorobsmthe old needs: thoughtful leadership from the cen- Olympic events, particularly those No alcohol wasserved at the ble ese to Braidw ski, Mr. Dzieka “Hindsight package to help pelts might dian Anglican dioc Robert Dziekan ’t stop Tasealongr- its debt stream. City revenuesling frtoom lusRo bertson, too. Back wheniatheivewas. saNew tre. featuring Canadian athletes. Dur- main live sitefor the Salt Lake on s eal Cana ban death of They wouldn developertris,cicaughta Hungin, sastrulumpinggg real Democritathiclong-membertermofinithet legislature, he He bearswatching. ing breaks in action, the screens City Olympics in 2002,mainly ch a move since a w seems inevit- ter he fell to Pa check, along w s to make su one point no him even af emotions in resent a timeline [email protected] will also broadcast highlights from ce William he practice ale ped- ing t jolestt.at emkearepkehet, arr eplunging alarmingly.t- Hwae wsaillsraoboticalllso p ypartisan as anyofhis because the four-hectaresitewas for was imposed on t The original t und on the firs itness in the firs deficit. past Olympics as part of avariety donatedbythe Mormon church. l church. able: that the gro y as the first w for moving out of ith PM. internationa RCMP about he’s dead. The of M.T., the ice of dailyprogramming expected to [email protected] make u p w by the dled by the They’re sorry ee murder trial west News Serv cese said it is de- r airport was o die. degr of or- Can The dio day at Vancouve ’t mean for him t -old girl accused Gunter, A14 y and protocol ogus. didn ge A7 17-year s. veloping a liturg verwhelmingly b PARLAND on Pa boyfriend to kill M once they are o Mr. Dz- See Mc dering her for the rite and CongratulationsThe 40-year-old to Dr. Donas 14. Rix, CM, OBC and VARIABLYCLOUDY, HIGH OF 4 el, who w ill start performing t grab a killer INSIDEReng know INSIDE INDEX created it w iekanski did no d I known what I FULL REPORT, B9 s for gay couples it threaten- “Ha M.T. INSIDE A12 he ceremonie r and wave obsession KAY, B. t ritics staple Better Ways , about theA4 Crossword B9,C6 Keeping Track B8 CLASSIFIEDS5,FP18 basis. But c d, as the now inly TERS A13 a limited over his hea nie, I certa cuts oil CANADIAN SOLDIER KILLED AL1 LET on e ingly INSIDE d with Stefa Alberta $1.00 CUSHMAN AL7 blessings say thos d. He did not Births&Deathhsa D9 Letters it to a A8 Movie Listings C7 AL6 REMEMBERING of same-sex police claime not have kept Trooper Marc Diab, 22, was PLUS GST DIVERSIONS THER AL7 chism in with Bridgeon would B9 Entertainment C4 Sports A6 D1 A12 WEA Thewill Vancouverwiden the s on four offic ersBoard Hut chinofs Tradeng sa idon. theroyaltie s.establishment of this EDITORIALS A11 steps advance Brian ,” Ms. Hu killed and four others were A14 WORLD . e did warning JONAS adian church gestures. H Business B5 FerrbySoychedulefriend, B9 Sudoku 2 D10 the Can ide threatening from t he Court heard the Editorial, A1 seriously injuredwhen a ny, he worldw et after the reports Classiﬁed C8 Health C1 Sun Run C3 $1.25 0 57040 10035 1

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ned by National P atorium red D.B., w 1 roadside bomb exploded near al partnership ow for a mor ser they fi eComics t he D10 Issues/Ideastwo A9 e TVcut, FP B10 Ta ut t IN * * * * a gener Media Inc. church called jolt of the ry w her tefanie abo Ra Ltd. and Canwest e of first inqui reatened S Kandahar on Sunday. B1 Holdings o the Dioces have to be th as OUTLYING able Canadian copies t ite after e did not he girl w 8 Return u ndeliver 5 on the r at him. H ed is s before t cuts. FP AREAS Mills, Ont. M3B 3 R British . He who fir month telco job Don Mills Rd., Don leading-edgeminster in institutionground officer devoted touts ideimprovingS our community. 300-1450 West to the imes o New ts own wrestled stabbed several t io bia struck out on i appears from the y. A7 on Jan. oran: Ontar Colum me- did not, it under scrutin east Toronto home Corc TICKETSAVAILABLE AT: an performing sa the officers who her and beg as testimony of oon. . n. FP17 VISIT NOW s. That move w day, represent s cart 1, 2008 8 green pla sex blessing were there that Clement’ TRIAL on Page A BE EARLY...WIN BIG! SOUTH SURREY 13645-20A seminal event at all. See considered a ny kind of threat ge A12 Ave, SSurrey.Open 11am ~ adian split. a He was Pa that led to the Can et he’s dead. $208,000 EarlyBirdCash! 6pm DAILY,and HORSESHOE ge A2 Y 4Winners of $52,000 each! r 40069573 on Pa BAY Penthouse 3-6688 Royal greement Numbe See RITE Publication Mail A Ave, WVancouver,Open Cut-offMidnight Mar27, draw Apr 14. CALL 604-692-2333 Noon ~4pm Thurs -Sun. Choose From Our 2Biggest Grand Prizes Ever Or Take $2 MILLION Cash! Nothing else compares... (The Grand Prize winner will choose 1Grand Prize option; the other Grand Prize options will not be awarded) TICKETS: 3for $100 &9for $250. For full details and rules of play visit bcchildren.com Chances are 1in279,600 (total tickets for sale) to win agrand prize. BC Gaming Event Licence #12694 Problem Gambling Help Line 1-888-795-6111 19+ to play! www.bcresponsiblegambling.ca Know your limit, play within it.

00934083.ad 1 3/13/09 1:57:33 PM 18 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® corporate citizenship in action

Raffi redesigns society ‘for good’ with new campaign

By Ja s o n Ro dh a m to become loving parents and productive important and the gateway to a humane citizens. Putting their needs first is the main being; step towards restoring our planet.” 2. We face planetary degradation that is Board of Trade member Raffi Cavoukian Raffi recently launched the Spirit of ONE unprecedented in scope and scale, a state is known to millions simply as Raffi, once campaign, a $3.5 million drive to launch of emergency that most endangers the very referred to by the Washington Post as, “the the non-profit Centre for Child Honouring young, and requires a remedy of equal scale; most popular children’s entertainer in the on Salt Spring Island by 2010. Troubadour 3. This crisis calls for a systemic response to western world.” Music, Raffi’s own triple-bottom-line detoxify the personal, cultural and planet- More than 10 million adults ages 18 to 35 company, is providing the seed funding ary environments that make up the ecology have Raffi’s songs in their hearts from child- for the Centre’s initial development, while of the child. hood. And indeed, even Vancouver Board of the Centre pursues individual, corporate, The Centre for Child Honouring will Trade audiences have been know to sing the foundation and government support. operate as a dynamic communications, song made famous by Raffi, “The more we get Raffi’s dream to establish the Centre education and training hub to advance together, the happier we’ll be,” led by UBC’s stems from his lifelong work with children Child Honouring as a universal ethic for cre- well-being guru John Helliwell, illustrating and his child honouring vision. This holistic ating sustainable, peace-making societies; the imporantce of connectedness. organizing principle puts children’s univer- to foster, in all sectors, a culture of respect Now age 60, Raffi has turned his attention sal needs at the heart of a global movement by which children can grow into healthy, to creating an enduring legacy and a viable to reorder societal priorities at a critical happy and productive citizens. future for generations to come. juncture in human history. For more information about the Centre “We can redesign society for the greatest Child honouring holds three core for Child Honouring, visit www.raffinews. good by meeting the priority needs of the tenets: com; click on Spirit of ONE. Jason Rodham is very young,” says Raffi. “Children who feel 1. Early childhood years are the most campaign manager for Spirit of ONE. seen, loved and honoured are far more able Dreams become reality with tickets for Kids Up Front

By Ci n d y Gr a v e s cannot use becomes a conduit for providing a better quality of life for a child. Kids Up Front makes it easy for individuals “The difference that we’ve seen with to make a direct difference in the lives of kids and families who have been able to underprivileged children and families in attend an event, like the BMO Figure Skating our communities. The non-profit organ- Championships, has been remarkable. We ization is built on a simple but profound are very glad that Kids Up Front exists to help concept: it takes your unused event tickets enhance the quality of these individuals’ and distributes them to those in need. lives through experiences at arts, cultural At one level, the ticket recycling service and sporting events in the community,” Kids Up Front provides is an efficient and says Rob Serraglio, vice president, Greater effective way to use unused tickets. The Vancouver, BMO Bank of Montreal. bottom line is no one feels good about Since 2004, Kids Up Front has provided wasting tickets. But something magical 100,000 quality experiences for kids across happens when a ticket is donated and put Greater Vancouver at a total value of into the hands of a child who never before more than $2.5 million dollars. Through imagined he or she would have the chance a new online initiative for Kids Up Front, to experience a professional sporting event, KidSender.com, donors can send a child to live theatre or concert. The ticket quickly a quality entertainment, educational or becomes a door to a world of possibilities, recreational event for only $5. discoveries and dreams. Canadian donors need to feel pas- Donors are able to appreciate the impact sionate about the cause they support and of their donations, thanks to hundreds of connected to the outcomes. With Kids Up thank-you letters regularly received by Front, donors are confident their donations Kids Up Front as a resource and that they Cindy Graves is executive director for Kids Kids Up Front and passed on to the donors. are worthwhile. As a BC Lions ticket donor are providing young people with new and Up Front. For more information, see www. Donors quickly realize the ticket they stated: “It’s great to know that we have exciting opportunities.” sidsender.com. Nuheat Industries warms to employee-led model of giving

By St e ph a n i Sa m a r i d i s the younger work force and provides a positive story to tell our customers.” People like to give and nowhere is that more Employee-giving speaks to the culture apparent than at Nuheat Industries Ltd, of a company. Employees are eager to be a manufacturer of an electric radiant floor part of a project and be contributors to its warming system. In an effort to engage success. Personal pride and corporate pride their employees in the spirit of giving, they can only lead to committed employees and have developed a model that is simple, fun business success. As the workforce and the and highly successful. This year, Nuheat focus of people’s lives change, so too, must raised over $40,000 for Canuck Place the work environment. Children’s Hospice. “The success of a program is not always While the management at Nuheat had about dollars raised, but about people and always been involved in charitable giving, their engagement, a sense of belonging to a employees became involved in 1998 when greater good,” said John. “I hope that Nuheat a cause caught the eye of a particular indi- Nuheat Industries employees have “a sense of belonging to a greater good” and have raised over $40,000 to prove it. can provide inspiration to other companies, vidual. The employee-led initiative began pany’s charity of choice, provided the leader children or are getting married with family as this campaign has not only enriched the with the staff offering to work one Saturday is inspired and has a compelling story. to follow,” explained John Rose of Nuheat. lives of the children and families of Canuck for free if the company agreed to donate Having a local angle to help the employees’ “This program provides staff an avenue to Place through our donations, but has also the wages to the charity of their choice. community is important, as is choosing a take ownership of an initiative to help and allowed our employees to embrace life.” From that moment on, everyone caught the charity that serves a demographic popula- relish in the feeling of making a difference Stephani Samaridis is with Commun- charitable bug, and the program now has tion that the employees can relate to. while giving a company the opportunity to ity Partnerships, Canuck Place Children’s 100-per-cent employee participation. “Canuck Place was an excellent choice for demonstrate corporate social responsibility. Hospice. For information, see www.canuck- Typically, staff will support the com- our program this year as many of our staff have This has become increasingly important to place.org.

19 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® corporate citizenship in action

Aquarium gala raises funds for conservation and marine research

By Me a g a n Da l l i m o r e Night at the Aquarium comprises one of several ways that the Aquarium engages both human and marine communities. On the night of June 12, the Vancouver For more than 50 years, the Vancouver Aquarium, a Spirit of Vancouver® com- Aquarium has dedicated its efforts to munity partner, will host its signature bringing guests into close proximity with gala fundraiser, Night at the Aquarium. the wonders of our oceans, lakes and Set amidst beguiling displays filled with rivers, in an attempt to raise awareness multi-coloured fish and aquatic flora, and about these fragile marine environments, in plain view of the nocturnal play of otters as well as to promote sustainable practi- and beluga whales, the Aquarium will ces. A self-supporting non-profit society welcome 700 of Vancouver’s philanthropic dedicated to effecting the conservation of and corporate leaders to share in a rare aquatic life, one hundred per cent of the glimpse of the vibrant, entertaining and net proceeds will go to the Aquarium’s informative world beneath the waves. conservation activities. Programs that will Commencing with a champagne en- benefit include the Ocean Wise program, trance, guests will be encouraged to explore the TD Great Canadian Shoreline Cleanup the many interactive aquatic displays that and the BCTC AquaVan, which provides make discovery, at any age, a pure delight. mobile, biology-based education to schools This special evening will also feature and communities throughout western unique entertainment by local artists, B.C. Canada. wines from Ganton & Larsen Prospect The event runs 7 p.m. to midnight June Winery, as well as a sumptuous array of 12. Tickets are $250 per person or $1,000 per local food provided by select restaurants couple to join the Chairman’s Circle. participating in the Aquarium’s Ocean Wise For more information on how you can sustainable seafood program. There will join the Aquarium, to celebrate green living, also be the opportunity to bid on a range of and make your contribution to securing unique gifts and experiences through the the health and future of life in our oceans, gala’s signature raffle and auctions. With please visit: http://nightattheaquarium. such great diversity of sensory experience, org, or contact Meagan Dallimore directly at Night at the Aquarium is guaranteed to [email protected]. both enchant and enlighten. Photo: N H en dr ickson Photo: Night at the Aquarium raises funds to protect the future of life in our oceans. Businesses can donate IT company supports old computers to schools CMHA’s bottom line By Ma r y -Em Wa dd i n g t o n “This allowed us to replace over a quarter of the school’s computers, providing significant So, you own a business and now it’s time upgrades in many classrooms, the library By Mi c h e l l e Ng sionals, supervisors and union representa- to buy some new computers. That’s easy research stations, the counselling centre and tives. Workshops have been delivered to enough, but what are you going to do with enabled us to establish a new Language Lab. Did you know that one in four British Col- 1400 participants from 28 organizations the old ones? Many options exist for busi- The quality of equipment and service has umbians will experience a mental illness in across the province. nesses looking clear out computers: from been a godsend for the school; everyone is their lifetime? The Canadian Mental Health • Conduct public policy research and the province’s recycling program to re-use thrilled with the new computers.” Association (CMHA), BC Division exists to advocacy in areas such as mental illness organizations such as Computers for Schools Schools use CFS equipment for a variety promote the mental health of British Colum- and homelessness, and work with the BC (CFS). of functions, from keyboarding to AutoCAD, bians and support the resilience and recovery Alliance— a coalition of organizations dedi- CFS has been operating in British Col- web design to research stations in classrooms of people experiencing mental illness. cated to ensuring every citizen has timely umbia since 1994 and has redistributed over to libraries and labs. Make no mistake, A third of British Columbians have access to services that reduce harm and 97,000 computers across the province which schools are not a dumping ground for old struggled to balance their role as employee provide the best opportunity for recovery were too old for business or government but computers! They have become increasingly and caregiver to a family member, often one and community inclusion. still had useful life in a school setting. technologically savvy over the past 15 years living with disabilities, complex needs or • Provide support to develop a new South CFS has three proven benefits: we support and CFS will not distribute anything less than long-term health problems. Fraser Branch and strengthen and standard- students and teachers through the provision a P4 2.0 GHz computer to a school. Vancouver IT and support company, ize existing branches. CMHA currently has of newer computers, helping to keep schools “We are pleased to partner with Comput- CDot Networks, supported workplace 20 branches throughout the province that within budget while upgrading their older ers for Schools BC to make this happen,” mental illness through their sponsorship deliver services in housing, employment and equipment: we provide volunteer opportun- said District of North Vancouver Mayor of the CMHA’s annual Bottom Line Confer- public education. ities and work experience for youth and high Richard Walton. “It’s important to us that ence on March 11. Through donations, the • Provide infrastructure to a fund that school students, and support the environ- our surplus computer equipment finds a CMHA, BC Division is able to: supports the lives of children and youth ment through an active and proven reuse good home and doesn’t end up in a landfill. • Provide infrastructure for a program living with or at risk for mental illness. The capacity. We are also a registered charity, able Our donation demonstrates the District’s that awards educational bursaries to British fund is named in honour of Dr. Jean Moore, to issue tax receipts for the donations. commitment to achieving our zero waste Columbians with a mental illness, so they can a lifetime volunteer, advocate and educator Schools require large numbers of identical initiative by seeking out ways to reuse our pursue a post-secondary education leading who has served on numerous boards and machines which can only be sourced from surplus equipment and it reflects the im- to rewarding employment. Since 2002, 100 committees for CMHA since 1967. In B.C., business and government. CFS recently portance the District places on supporting people have been awarded bursaries. 140,000 children and teens (one in seven) provided 166 computers to a Langley school local communities.” • Expand delivery of award-winning have a mental illness. within one week of the request being made. Mary-Em Waddington is the executive interactive mental health workshops Michelle Ng is general manager at CDot In this case, the District of North Vancouver director for Computers for Schools, BC. For throughout B.C., for managers, human Networks Inc. For information, see www. was the donor. more information, see www.cfsbc.ca. resource personnel, occupational profes- cdot.ca. Computer teacher Rob Griesbeck said,

20 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® continuing education

Justice Institute offers SFU School customized moves to courses for new facility handling Simon Fraser’s Uniersity (SFU) School for the Contemporary Arts is difficulties in moving to the Woodward’s development in Downtown Vancouver. the workplace With completion expected in 2010, the new, state-of-the-art facility will bring an exciting slate of perform- The Justice Institute of British Columbia ances in dance, film, music, theatre (JIBC) offers a unique range of programs and visual arts into the heart of the and courses unrivalled in North America, city’s creative district. Students, covering all aspects of justice and public faculty and staff from around the safety in both the workplace and the com- world will learn, perform and partici- munity. pate in this vibrant neighbourhood Courses can also be customized for day duties. Intuitive techniques used by content includes self-assessment, conflict every day. delivery in your workplace and provide police and corrections officers, sheriffs, resolution skills, stress reactions, the The school relies on generous invaluable knowledge for dealing with a conflict resolution practitioners and others legal context of personal safety and self- support to ensure that SFU Contem- range of issues from handling aggressive working in close proximity to high-risk defence, effective communication, and porary Arts at Woodward’s becomes customers or patients to effectively defus- individuals, are explored and applied to recognizing escalating conflict and crisis a vital component of Vancouver’s art- ing threatening situations. your specific work situation. You will be management. istic, cultural and economic future. For example, JIBC’s Personal Safety guided through work-related exercises and Upon successful completion of this Gifts of any size make a difference Training (PST) program provides you and scenarios of your own design – that are course, participants will have learned to and room-naming opportunities are your employees with the basic tools and relevant to your work environment. understand the philosophy of personal on offer. techniques already tried and tested by Courses available both increase confi- safety training and its three major compon- For more information, or to make justice and public safety professionals. dence in handling difficult situations and ents – awareness, prevention and defence. a gift, contact Ms. Chris Arnet, senior Personal safety has become integral demonstrate the importance of awareness For a quote or further information, please director, advancement 778.782.5304, to both organizational and public safety. and prevention. They provide a talking contact Fariyal Rehmat at 604.528.5538 or [email protected] or visit www.sfu.ca/ This workshop focuses on ways to enhance forum enabling staff to share difficult email her at [email protected]. For advancement personal safety while performing day-to- situations they find themselves in. Course more information, visit www.jibc.ca. GET ON COURSE.

At BCIT, our Part-time Studies courses are designed to help you get where you want to go at a pace that’s right for you. No matter where you’re headed, our exceptional blend of academic learning and applied skills will get you on track — fast.

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TECHNOLOGY CHANGES EVERYTHING

21 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® client: Lynne Cruz ad name: PTS (Course) publication: Sounding Board docket #: A15549 size: 1/4 pg (5” x 7.5”) colour: CMYK images: mac artist: Erika 1st proof due: Mar 18, 2009 required: Mar 23, 2009 special notes: Training & Professional Coaching

Career search coaching: professional with 10+ years of Companies may no longer be in a experience in financial reporting position to offer longer holidays or What are YOU doing (or not) and change management seeks a development courses right now. Controller-level position with a Be nice: The best advice is growth-oriented publicly-traded something we all learned in the during tough times? manufacturing company.” sandbox as children – be nice. Adjust your expectations: Be respectful and polite when In recessionary times, compan- speaking with the receptionist. By Te r r y Wh i t e h e a d obvious as it seems, get out there A well-written (with excellent ies are asking employees to do You might be surprised how often and meet people and use this time grammar and spelling) resume more work with less people, and managers ask their colleagues on Turn the calendar back 18 or to re-connect with friends, former that clearly demonstrates your work-life balance becomes less the front line how a candidate even 12 months ago and you see colleagues, and classmates and let skills and accomplishments will of a priority to keeping your job. conducted him/herself. an entirely different landscape them know you are in the market. capture the attention of a human You should show that you are Be positive: As difficult as for job seekers that you do today. Stay connected via telephone, resources professional and re- prepared to put in extra time as it may be during these gloomy In the span of a few tumultuous email, organizations like The cruiter. Have a concisely written needed (and sometimes even if it’s times, be as positive as possible – it months, thousands of Canadians Vancouver Board of Trade, and Career Summary & Objective not) and offer to take on diverse shows in your face, your smile, find themselves unemployed and social/professional networking section at the beginning that tasks. Diversity and an excellent and comes through in your voice. thousands more fear for their sites like Facebook and Linked includes descriptive language and work ethic go a long way towards Good luck! future. So, what should candidates In. action verbs. A “senior accountant getting – and keeping – your job. Terry Whitehead is business be doing to distinguish themselves Review your resume: Your seeking a challenging opportun- It is important that you under- manager with Hays Accounting in this current market? resume is more than just a chrono- ity” is uninspired and ineffective. stand that job offers may not be & Finance (Vancouver). For more Build your network: A s logical summary of past jobs. Use instead: “A senior accounting as attractive as they once were. information, see www.hays.ca. Speaking up is key to self esteem

By Gu l n a r a Ai t u a r o v a one of our coaching sessions. I don’t like, because I feel other Larry’s role. We rehearsed Neil’s to deal with situations like this,” Neil admitted that he achieved people’s feelings are more im- conversation with Larry a couple explained Neil. his success due to his passion, portant. Perhaps I was not firm of times, and Neil felt more confi- The ability to speak up and set My client, Neil, is a relatively drive and hard work; however, enough. I also dent to confront boundaries is a sign of healthy young business owner who started he was still having a hard time feel guilty about Larry in a more self-esteem. The healthier your a small successful geophysical assertively communicating and letting people assertive way. self-esteem, the more natural it firm in Alberta three years ago. dealing with conflict. I asked him go, so I end up Eventually, a is for you to say no, when things One of Neil’s employees, Larry, if Larry was given clear feedback with unproduct- few weeks later, are unacceptable. One way to was disrespectful and behaved on what was expected from him: ive and ineffect- Neil did not see improve your confidence is to inappropriately toward clients. whether he was provided suf- ive employees. any improve- start expressing your needs and He was not meeting his timelines ficient tools to do his job well and I’ve never fired ment in Larry’s staying true to yourself without and most of the time complained was motivated enough. anybody,” p er f or m a nc e comparing or competing, simply about working too much. Neil was “Yes, I did all that. However, Neil said. and had to let because you are unique and there getting frustrated with Larry’s at- sometimes I am too concerned I pointed out him go after a is no one else like you on this titude of entitlement and unwill- about hurting people’s feelings, to Neil that by few warnings. planet of six billion people. ingness to change, so he brought so I continue to put up with things not speaking He later shared The Grateful Mind team runs the issue up two months ago in up, he was not how rel ieved workshops to build effective teaching them a and empow- success habits. For details, visit Gulnara Aituarova valuable lesson ered he felt after www.grateful-mind.ca. and was therefore indirectly doing that. Gulnara Aituarova is president preventing them from growing. “That issue was taking up a lot of Grateful Mind Inc. See www. I then asked Neil if he would like of my energy, and now I feel more grateful-mind.ca for more infor- do a role-play with me playing energized and confident in how mation. Make it in writing. How to choose the right coach for you

By Ju l i a Vi d a k o v i c 4. What is their background they walk the talk instead of talking and specialty? Do they have a the walk. A coach without a coach There are a plethora of coaches out biography, and who do they work can be a red flag. there, so once you’ve decided to best with? 9. How do they talk about take the plunge, how do you choose 5. Do they have any testi- their competition? Coaches are a good one who fits you and actually monials or references you can supporters, even of each other. They Print Futures: Professional Writing coaches instead of advises? check out? Although coaching is support coaching. Here is a simple checklist you a confidential service, if a client is 10. What are their terms? Gain research, writing, editing and design skills in this credit can use to help you find someone happy, they will usually provide a What are they offering? What do diploma program. Prepare for your career with professional who fits the bill: testimonial saying so. you get for your money? Typically readiness courses and work experience. Evening and part-time 1. Are they certified? Have 6. Do your personalities coaches will ask for a three-month classes available for working professionals. they actually studied coaching, click? You are going to be working minimum commitment. However, where and for how long? pretty closely with this person and ask if you still have the option to Find out more at the next info session: 2. Are they a member of a divulging things you may have cancel in the first month if you feel New Westminster Campus: Sat Apr 18, 11am-1pm, Rm 1808 professional coaching associa- never shared before, so actually it isn’t working out. RSVP required 604-527-5292 or [email protected] tion? This points to their ongoing liking them is imperative. There are many more points, douglascollege.ca/pf development as a coach and their 7. What do you want to many of which are personal to you, commitment to the profession. achieve? To get the best value, be so I would invite you to explore what 3. Are they accredited by very specific about what you want it is you want from your coach. Can their association? And what does to get out of the relationship. How the person on the end of the phone that mean? What hoops did they are you going to measure your or sitting across from you deliver? have to jump through to get those return on investment? Julia Vidakovic is a certi- Ignite your potential additional letters after their name 8. Do they have a coach? fied executive coach. See www. and what do they have to do to keep Really good coaches have a coach brightestspark.com for more

08-408c them? they pay to coach them. It shows information.

22 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® Training & Professional Coaching

Different leadership skills needed for tough times cent of the best-in-class organiza- tive with some coercive and pace- roles are increasing in their organ- survey reveals that the top 20 tions as compared to others said setting when needed. izations. Managing in a matrix best companies for leaders make “execution.” During tough economic times, poses its own set of challenges, in- leadership development a priority. Organizations value leaders who best-in-class companies create cluding the need for collaboration, Seventy per cent of the top 20 can achieve results through others. clarity, encourage development, creating a cohesive team, not having companies say they have a formal These leaders create a climate in drive accountability and recog- authority over resources, managing process to identify individuals which people know exactly what is nize successful leaders. Sixty-five conflicts over differing agendas, for leadership roles, versus 37 per expected of them. In ideal times, the per cent of the top 20 companies goals or priorities, and minimizing cent of all companies. Sixty-five survey results showed, people value on the list hold senior managers confusion over roles, decision- per cent of companies say that authoritative and democratic styles accountable for commitments making and accountability. talent management is driven by a of leadership in comparison to the versus 36 per cent for all others. Hay Group says that there clear business strategy versus 39 other four styles of coercive, affilia- Sixty-three per cent create a sense will be an increased emphasis per cent of all other companies. tive, pacesetting and coaching. In of purpose for employees by on the skills needed to work Fifty-five per cent have formal tough economic times, employees’ communicating values versus 43 in a matrix environment. Rela- programs to accelerate leader desire more communication and per cent for all other companies. tionship building, influencing, development versus 34 percent of clarity around goals. They want Forty-five per cent honour leaders adaptability, interpersonal skills all other companies. By Su e Dr i n n a n their leaders to become more visible within the organization versus 32 and collaboration skills will all Sue Drinnan is senior consultant, and to be leading from the front. per cent for all other companies. be more important in the future leadership and talent for Hay Group When asked what organizations Typical leadership styles which In addition, 62 per cent of re- workplace. Limited. For more information, see value the most in leaders, 83 per accomplish this include authorita- spondents indicated that matrixed The Hay Group/Chief Executive www.haygroup.com.

honest communication. feedback. look for themes. Use praise to fuel Coach yourself: How to ask for feedback: 4. Say thanks. If they give you your fire. Fight the urge to dismiss 1. Make time. Don’t ask for sincere praise and recognition, feedback that you disagree with. feedback three minutes before a thank them, and press them for There is always something you Ask for feedback big presentation. something you could improve. can learn. Let your curiosity win 2. Be clear and sincere. People If they point out something that out over your fears! By Ch r i s Obs t However, eliciting feedback can spot fishing. Feedback isn’t they think needs to be addressed, Chris Obst is principal of Core improves your team. You know that feeling you get in idle conversation. thank them for that and for their Dynamics Group. For more infor- Receiving feedback: your gut just before you ask for 3. Set parameters. Specify that insights. mation, see www.coredynamics- 1. Reinforces the things you feedback? Everybody gets it. you want honest and constructive 5. Process the information and group.com. do that positively impact those It is a battle of the wills between around you. the little part of you that’s proud of 2. Shines a light on blind-spots being “big” enough to ask, and the (and yes we all have them). part that’s scared to death of how 3. Sends a message that you are you’ll feel after. Who’s winning the grounded in reality and willing battle in your world? to talk openly about strengths, What stops managers from weaknesses and improving. asking for feedback? We are often be MotivAted 4. Demonstrates that you are afraid of what we’ll hear; we want committed to your own growth to appear perfect, and we didn’t and development. see our leaders elicit feedback as 5. Fosters a culture of open and to inspire. an example. Trust in uncertain times

By Do u g Tu r n e r that increasing trust in a personal context is the same as increasing In these days of turbulent business trust in a business paradigm. Yes, news and uncertain economic condi- you will actually feel better, get more tions, there is a temptation to “turtle” done, and make more money. Who by symbolically pulling in our head, could ask for more? arms and legs to protect ourselves. Professional coaches are trained We have very little trust in ourselves to assist people to succeed in their and in our environment. The reality given environments. There are is that such turtle tactics will not specific behaviours and attitudes Advance your career with the Centre for Applied Leadership and Management serve us well at all (after all, what can that can be practiced on a personal a turtle do in that condition?). level that will make you more trust- Stephen M.R. Covey in his book, ing and trustworthy. People want The Centre for Applied Leadership and Management offers The Speed of Trust, makes it clear and need to trust their leaders. programs in strategic human resources management, that when there is a lack of trust, People will only engage with an executive coaching, project management, public relations transactions slow down and the idea (like a company vision for cost of executing those transactions example) if they trust the people management and health systems leadership. increases. More importantly, the presenting it. Royal Roads University is the only public university reverse is also true: when trust I have been told by my clients in Canada exclusively devoted to meeting the immediate increases, costs go down and busi- that working on trust is a “big needs of working professionals. ness speeds up. leverage” activity. They realize that In the business world, the costs trust underlies almost everything Put us to work, for you, today. can be measured in money. In they do. When many people and Call us at 1-877-778-6227 a personal context, the costs of organizations are turtling, the real email us at [email protected] interpersonal transactions in a low- winners are those who learn how or visit www.royalroads.ca trust environment are measured to actively build trust with those in the excessive energy spent in around them and reap the rewards non-productive, fear-based activ- of improved personal relationships ities. But here’s the real kicker: all and financial results. business transactions are actually Doug Turner is with True Balance degrees and CertifiCates in: CommuniC ation | EnvironmE nt | LE adE rship done between two or more human Coaching. For more information, see m anagE m Ent | pEaCE, ConfL iCt & JustiCEtourism & h otEL managE mE nt beings (surprise!). This means www.truebalancecoaching.com.

23 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® member news Congratulations to the following corporate members who have reached milestone anniversaries with The Vancouver Board of Trade: Leaders of Five years Vancouver caterers 6S Marketing Inc. Accenture Inc. Tomorrow Youth Alliance of Beverage Licencees (ABLE BC) cook up top awards Anglo Canadian Shipping Co. G8 delegate seeks Arcprint and Imaging Culinary Capers Catering recently re- national Caterers Association, another high- Association for Mineral Exploration British ceived the International Achievement in light of the 2009 catersource Conference and member input Columbia (AME BC) Catering Excellence (ACE) Award at the Tradeshow, an international event attended Bayside Property Services Ltd. annual catersource conference in Las by over 4,000 catering industry professionals. Anita Pan, a uni- CanWest - Financial Post & Infomart Chanel Boutique Vegas. Company president Debra Lykke- The awards are designed to recognize the versity student on Coastal Church mark accepted the award at the opening achievements of caterers from around the The Va ncouver Corporate Gifts Inc. general session of world. Board of Trade’s Corus Entertainment Inc. catering industry The winning Leaders of Tomor- Creative Display professionals in entries were in the row® prog ra m, Don Francesco Ristorante Februar y at the following three cat- has been selected E.R. Probyn Export Ltd. Embarkation Law Group Las Vegas Hilton. egories: Best Plated as one of 12 Can- Gowling Lafleur Henderson LLP The cater- Menu for a spectacu- adian delegates to Graymont Limited source ACE Award lar six-course plated attend the 2009 Harper Grey LLP recognizes com- lunch focused on G8 Youth Summit Holt Renfrew Ltd. panies that have seasonal ingredients in Italy. She will be the youth minister Impact Canopy shown leadership in Whistler for 330 of finance and discuss Canadian policy Industry Training Authority and noteworthy guests; Best Hors on financial risk management, financial Info Canada Insights Vancouver achievement in the d’oeuvre for a foie gras crisis countermeasures and reform of the Jet Set Sports catering industry parfait with spiced international financial architecture with Fennel pollen-dusted sable fish – one of Culinary Jim Pattison Lease through culinary, Capers’ award-winning dishes. apple brioche and her foreign counterparts. Longview Communications Inc. business, commun- cardamom croquant, The G8 Youth Summit is the only con- Medisys Health Group (TSX: MHG.Un) ity and professional development. created for an exclusive event for Louis Vuitton, ference of its kind in the world, bringing Montecristo Jewellers Inc. “We are extremely proud to be honoured and Best Celebration Cake for a birthday cake, together youth from the G8 and O5 nations Muscular Dystrophy Canada with the prestigious ACE Award,” said Lykke- inspired by Jimmy Choo designer shoes, for an to discuss issues that are prominent in our Neptune Food Service PBK Architects Inc. mark. “When I opened the company 23 years ultra-stylish birthday soiree. societies today. Peake of Catering ago, we set out to be one of the top caterers. The award-winning kitchen team was the The Summit takes place each year in the Pitney Bowes To be recognized by my peers in the inter- official caterer for the BC Canada Pavilion host country of the G8 Leaders Summit, and PNWER-Pacific NW Economic Region national catering community for our hard in Beijing during the 2008 Summer Games. a final communiqué drafted by the youth Portfolio Conference Planning & Event work is extremely gratifying and a tribute to Lykkemark has been featured as one of delegates will be presented to the “real” G8 Management our entire team.” Canada’s top 100 women business owners by leaders. Robert Vaillancourt Personal Chef Service Culinary Capers also took home three Profit magazine and Culinary Capers was Anita Pan is in her last year of studies at the Rogers Media Television (Citytv/channel M) SMS Equipment Inc. awards at the 2008 CATIE Awards (Catered ranked 64th in the 2008 edition. Sauder School of Business at the University Staples Arts through Innovative Excellence). The For more information, visit www.culin- of British Columbia, where she is complet- Teck Coal Limited CATIE Awards are presented by the Inter- arycapers.com. ing a Bachelor of Commerce degree, double Terminal City Club majoring in international business and mar- Trade Exchange Canada keting. Recently, she represented Canadian Usana Health Sciences international interests in Peru, discussing with Vancouver Academy of Music Western Geopower Corp. senior government and industry leaders how WestJet Airlines Canada can help utilize the Canada-Peru Free Trade Agreement to promote growth, equity, Ten years and sustainable development. Canada China Business Council Anita welcomes the views of Board Cisco Systems Canada Co. members on international financial issues Focus Audio Visual Services Ltd. Mapping Salaries & Benefits and different opinions of what Canada’s Health & Home Care Society of BC InterGlobe Investigation Services Inc. policies towards international financial Metropolitan Hotel management should be. If readers are Contact WCBC to Petley Jones Gallery Ltd. WCBC’s annual compensation interested in sharing their views or finding Quebecor World Vancouver purchase your survey(s) surveys assist organizations in out more about the G8 Youth Summit, please Retail Council of Canada today! Call contact Anita at [email protected]. University of Phoenix Vancouver Campus NANCY MACLEOD mapping out a compensation plan For more information on Leaders of To- WS Leasing Ltd. at morrow, visit www.leadersoftomorrow.com. that enables organizations to stay Fifteen years BC Ferry Services (604) 683-9155 competitive in today’s market. BC Liberal Party or Bigger & better! CB Richard Ellis Limited (800) 781-2411 WCBC surveys provide the most up-to- EEC Industries Ltd. date information available. International Language Schools of Canada J W Financial Advisors For more information Our compensation surveys provide overall Langara College please visit our website data, along with data specific to the Lower Microzip Data Corp. The Salvation Army, Harbour Light at Mainland. www.wcbc.ca  Clerical/Administrative Support Twenty years  Middle Management & Professional Canada’s Royal Winnipeg Ballet Canadian Western Bank & Trust  Information Technology Consulate General of Mexico  Marketing & Sales Delta Vancouver Suites Hotel  Engineering & Technical Greater Seattle Chamber of Commerce  Holiday Inn - Hotel & Suites Vancouver Production & Distribution Downtown Magusta Development (B.C.) Ltd. Also available are our national surveys: The Developmental Disabilities As- Science World British Columbia  sociation has just launched its new and Members of the Executive Compensation The McLean Group  improved website with new features al- Wolrige Mahon LLP Vancouver Board Board of Directors Compensation lowing users to quickly and easily access of Trade receive a  Salary Increases & Compensation Policy program information; locate donation bins Twenty-five years 15% discount when  Total Rewards Practices & Employee for bottles and clothes; read relevant, up- Cadillac Fairview Corporation purchasing any of Industry Canada Benefits to-date news and exciting calendar events, WCBC’s annual salary/ Ocean Pacific Management an d apply for and access employment and Sandwell International Inc. compensation surveys. volunteer opportunities online. See www. develop.bc.ca. boardoftrade.com

24 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® events & speakers At the podium Dare to ask critical questions out loud Manji will go beyond telling us how to ex- ences to get engaged in new ideas, critically ercise moral courage; she will show us. Her review their belief systems and have the game-changing guidance applies to Barack moral courage to stand up for those within Obama no less than to us, which is why we’ll and outside your defined community. hear the very insights that she has discussed This Bootcamp is ideal for any business with President Barack Obama’s team. leader contemplating the reasons behind Currently spearheading the Moral today’s economic climate and for those Courage Project at NYU, Manji is considered seeking to be moral leaders of the future. one of the world’s most provocative think- This half-day event includes breakfast

ers, with top-notch credentials, as well as an and morning keynote speaker along with D. r oels p hoto: unwavering commitment to her audiences. a plenary session and a choice of three “On the U.S. side, bit by bit… the Manji’s words transform underground breakout sessions followed by Manji’s border is getting thicker.” hunger for change into an above-the- luncheon keynote. David Emerson, CEO and Chair, BC ground phenomenon. The Leadership Skills Bootcamp is on Transmission Corporation and Chair, She is a highly vocal advocate for a April 29, 2009. Register now at http://tiny. BC Economic Advisory Council,

o dr as-Whitehill revival of critical thinking. Known as ijtihad cc/leadership698. Pacific Financial Forum™ ’09, Feb T . T in Islamic tradition, she challenges trad- 10, 2009 itional religious beliefs and refuses to back Photo: Photo: down under intense pressure. Manji insists Coming up on telling her personal story with passion By Mi c h a e l Al l i s o n and humour. Her inspiring message: any 122nd Annual of us can change the world by daring to ask Can individuals change the world by daring questions — out loud. General Meeting to ask questions, out loud? Irshad Manji Manji became a global name as author answers with a resounding, “Yes, we can!” of The Trouble with Islam Today: A Muslim’s Funny man Rick Mercer, host of CBC’s A signature voice of the Obama genera- Call for Reform in Her Faith, published in The Rick Mercer Report – will welcome tion, Manji is the luncheon keynote at The more than 30 countries, including Pakistan, incoming Vancouver Board of Trade Vancouver Board of Trade’s Leadership India, Lebanon and Indonesia. Her PBS chair Sue Paish, Q.C., and the new Skills Bootcamp on Moral Leadership in a film, Faith Without Fear, has garnered an board of directors at The Board’s 122nd hoto: D. r oels p hoto: Annual General Meeting this year. Time of Corruption. Emmy nomination for artfully following “The decision to go into deficit was In his hilarious, Robert F. Kennedy defined “moral courage” her campaign to reconcile Islam with made over the toughest few days of my standing room- as the willingness to speak truth to power freedom. Oprah Winfrey awarded Manji life… because I don’t like deficits.” o n l y k e y n ot e s within your own circle for the sake of a the first annual Chutzpah Award for “auda- Premier Gordon Campbell, Budget ( he i s perhaps greater good. More than ever, such leader- city, nerve, boldness and conviction.” 2009, Feb. 18, 2009 ship is needed to promote transparency, Manji brings an electric passion to all Canada’s most re- accountability and, above all, integrity. her presentations as she encourages audi- quested speaker), Mercer will draw on the best from his shows, taking you behind the scenes of classic Canadian moments: his interview with Jean Chretien, his “Talking To Americans” specials, and much more. Members will be treated to his hilarious take on what delights, and occasionally enrages us, about our

politicians, our media, our neighbours D. r oels p hoto: to the south, our unique pop culture The economy is dependant on sociol- and our place in the world. ogy and ecology – it cannot exist As the CEO of Pharmasave Drugs without the other two… The economy (National) Ltd., is the science of effective or efficient Sue Pa i sh i s a allocation of resources; it has nothing respected leader to say about what is really important w i t h a t r a c k to us, or our survival.” record of success Peter Senge, author The Fifth Disci- in numerous pro- pline; senior lecturer, MIT; founding fessional roles. chair, Society for Organizational She has long been Learning, Feb. 26, 2009 recognized for her leadership and D. Roels p hoto: accomplishments, including receiving the UBC Faculty of Law Distinguished Alumni Award, being named to the list of Canada’s Most Powerful Women – Top 100 and being recognized as one of Vancouver’s Most Influential Women in Business. She is the founding chair of The Vancouver Board of Trade’s Women’s Leadership Circle® and is a passionate advocate for community

engagement. D. r oels p hoto: Sponsorship opportunities include “And yes, Bob Laurie [Board of Trade purchasing sponsored tables of 10 with director], we are going to move forward corporate visibility, and don’t miss early with the shift in business taxes. You bird ticket prices on offer until May 1. can sleep better now.” For sponsorship, call Debbie Downs, Mayor Gregor Robertson, City of manager, business development, at Vancouver, Mar. 12, 2009 604-641-5476. To buy tickets, see http:// tiny.cc/AGM For more information, visit www.boardoftrade.com

25 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® health & wellness

To survive or thrive? That is the question

absenteeism and presenteeism (working Corporate wellness programs provide Personal and professional development below capacity). This hurts the company’s workers from the front-line to the C-suite companies like MindClick Partners Inc. bottom line. with the skills, support and resources to work with businesses to provide a menu So, what can a business do today that will meet the ever-evolving workplace chal- of corporate wellness programs that go allow it to thrive and provide a healthy three lenges. With the right corporate wellness beyond mere stress management or coach- to six-times cost savings on every dollar strategies in place, rather than create chaos, ing. Led by registered nurse and clinical invested? In this time of shrinking markets, these times can instead spark innovation, hypnotherapist Janice Manson, MindClick higher workloads and job loss, it is corporate improve engagement and ultimately in- programs are grounded in neuroscience, wellness programs that allow organizations crease the bottom line. Change is negatively psychology, nursing, and business to to reap these cost savings. These savings stressful if we perceive we do not have the provide practical tools for positive lasting appear as decreases in absenteeism, worker resources to meet the challenge. Corporate results. compensation claim costs, employee turn- wellness programs help the worker to feel Janice Manson is a corporate & clin- over, and health/disability insurance costs, resourceful, apply their strengths to their ical Hypnotist at MindClick Partners Inc. and as increases in engagement, employee work situation, reduce conflict, and feel See www.mindclickpartners.com for more performance and productivity. supported. information.

By Ja n i c e Ma n s o n

Change...we fear it and avoid it or we embrace Vancouver School Board – health and wellness initiatives it and through it we grow. Today, more than ever, business is operating in turbulent times By To n i Ar m a n n o satisfaction and productivity increases letter promoting the importance of mental when employees are healthy. The benefits health within the workplace has also been and change is required to survive. But is New thinking has emerged leading to the of investing in employee health go far developed in conjunction with various surviving change good enough? How can development of holistic health models in beyond the bottom line. Employers who resource booklets and pamphlets. business come out of these times thriving, the workplace. Part of health and wellness care take steps to improve the quality of Other initiatives, such as the 10,000 healthier and stronger than ever? includes maintenance of mental health. their employees’ lives. Steps a Day Challenge, have also been The Canadian Menta l Hea lth Association Due to changes in the workplace, develop- Taking these factors into consideration, implemented for staff at the Education reports that 23-69 percent of workers of all ments in technology and the pressures of the Vancouver School Board has re- Centre, with an intent to go District- ages report workplace stress as the primary society, mental illnesses have increased cently taken a more proactive approach to wide. source of stress in life. Statistics Canada over the past few decades. address employee health and wellness in Toni Armanno is coordinator of initia- reports that stress-related absences alone Having healthy employees is a definite the workplace. Workshops on the import- tives and information at the Vancouver cost employers over $3.5 billion per year. plus in any organization as they are less ance of mental health in the workplace are School Board. For information, see www. Chronic unmanaged stress in the workplace likely to take sick days, are able to return offered to employees, and a monthly news- vsb.bc.ca. leads to disengagement, increased illness, to work faster and are more energetic. Job

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26 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® Brown became an associate in Guide. Steve first joined Pan and marketing positions within • APPOINTMENTS • 2001 after completing her articles Pacific Hotels and Resorts in 1984 finance, banking, insurance, with the firm. Daniel N. Mah joins and has since provided leadership investment, real estate, and the real estate group. He articled in the successful openings of business services sectors. Her Angus One is proud to announce with the firm and was called to Pan Pacific hotels in Vancouver, experience has been in corporate the appointment of Dior Côté to bar in January 2009. Gordon C. Seattle and Whistler. recruiting and external recruit- administrative assistant. Dior Weatherill has been appointed ment, allowing her to understand comes to this position following Queen’s Counsel. He is the firm’s Sandwell is pleased to announce the full cycle of the screening, Shin Brown service in a variety of temporary litigation group manager and the appointment of Rob Stewart assessment, recruitment and administrative roles. Prior to was called to the bar in B.C. in to the power group as manager, selection process. Shannon was joining Angus One, she worked as 1981, Alberta in 1984, Northwest power. Rob has a rich background previously branch manager with a member services representative Territories in 1995 and Nunavut in design of power generation AltisHR. at Bow Valley Credit Union, a in 1999. facilities and a strong technical reconciliation clerk at CIBC and knowledge of power generation in retail sales/customer service Exivia, Madrid-based alternative equipment including large in- • ANNOUNCEMENTS • for Tin Box Corp. tourism planners, has chosen Ma- dustrial boilers and boiler retrofit cLaren McCann as their agency projects. Stewart has worked in Board of Trade governor (former Mah Weatherill Borden Ladner Gervais, is pleased of record and communications boiler design and project delivery chair) and former minister of to welcome Jay C.H. Shin as a partner for Canada. Exivia’s first for Combustion Engineering, finance and B.C. MLA Carole partner to its corporate commer- project in Canada will be a four- Kvaerner and Foster Wheeler Taylor won the Lifetime Achieve- cial practice area. Jay was called day expo at the new Vancou- in Canada and the U.S. Most ment Award at the 10th anniver- to the Bar in B.C. in 1996 and ver Convention and Exhibition recently, Stewart was director of sary of Business in Vancouver’s previously practiced at Boughton Centre in May, 2010. MacLaren power and utilities for Neil and Influential Women in Business Law Corporation. McCann Canada Inc. was chosen Gunter (now Stantec) in Western Awards luncheon at the Fairmont as a full-service, integrated mar- Canada. Waterfront Hotel. Each year Busi- Lawson Lundell LLP is pleased to keting communications agency ness in Vancouver recognizes five announce that Marjorie E. Brown with more than 600 employees in Tourism Vancouver is pleased to exceptional business women and Stewart Nicolay has joined the partnership. She is offices across Canada, including announce that Kathy Nicolay has one Lifetime Achiever who have a member of the firm’s tax group. Toronto, Vancouver, Calgary and recently joined the organization’s risen through the ranks in public Montreal. Meetings and Conventions team and private companies to become as coordinator of the Be a Host successful entrepreneurs, VPs get noticed with Pan Pacific Hotels and Resorts is Program supporting local com- and C-level executives. Honorees guaranteed listings pleased to announce the appoint- munity members bringing their are influential leaders in their ment of Steve Halliday as execu- association or corporate meetings industry and active members of With a guaranteed listing in Around The Board, you will reach an tive vice president, development to Vancouver. Nicolay previously our communities committing audience of leaders in the business community. One guaranteed for North America. In this new worked at Operation Eyesight as time and resources to mentor listing with photo placement costs $30+GST and an enhanced role, Steve will focus on hotel a fund development officer and as other women in business and guaranteed listing (with company logo) is $50+GST. The Board acquisitions and procurement an events coordinator for Support contributing to causes that make reserves the right to edit submissions. Contact editor@boardoftrade. of management contracts to Services Unlimited. Kathy holds a difference in the local com- com for more details and deadlines. drive the development for Pan a bachelor of arts in Cultural munity. Pacific in gaining a significant Anthropology from SFU and an brand presence in the North honours diploma in International Donors stepped up to support America region. Steve has been in Project Management from To- United Way of the Lower Main- the hotel industry for over 30 years ronto’s Humber Institute. land’s 2008 fundraising cam- and has led the success of Pan paign, contributing $29 million Make a difference Pacific Vancouver to become an Fusion Recruitment Group Ltd to improve lives and strengthen internationally acclaimed hotel is delighted to welcome Shannon communities throughout the in the life of a girl with recognition from Condé Nast Brown to our team as senior region. The fundraising result Traveler and the Five Diamond recruitment partner. Shannon’s was announced at the Scotiabank Award scheme by American portfolio will be to manage all & United Way Community Spirit Automobile Association Travel levels of management, sales, Awards in Vancouver on Feb. 26.

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27 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise® Dr. Owen A. Anderson Mr. Jock Finlayson Mr. David G. McLean OBC Hawthorne Consulting Corporation Inc Executive Vice President: Business Council of Chairman & CEO: The McLean Group of Companies British Columbia Chairman: Canadian National Railway Company The Hon. Jack Austin PC, QC Senior Advisor International: Stern Partners Inc Ms. Ida Goodreau Dr. John Nightingale Mr. Peter Baillie CEO: LifeLabs President: Vancouver Aquarium Marine Science Centre Vice President Advertising Sales & Marketing: Mr. James A. Hartshorne Mr. Frank O’Dea OC Times Colonist Principal: Keycorp Consulting Ltd President & CEO: Arxx Building Products Mr. Reg Bird Ms. Lynne Henderson Mr. Ray Parks Director: Vecima Networks Inc CEO: Provincial Capital Commission Mr. Mark Horne QC Mr. Frank Borowicz QC Barrister & Solicitor: Horne Coupar Ms. Sue Paish QC Of Counsel: Davis LLP CEO: Pharmasave Drugs (National) Ltd. Mr. Lyall Knott QC Mr. Donald W. Campbell Senior Partner: Clark Wilson LLP Mr. Darcy Rezac CD Senior Strategy Advisor: Davis LLP CEO: The Vancouver Board of Trade &, Ms. Victoria Kuhl Rix Center for Corporate Citizenship Mr. Scott G. Clements CD, CMM Principal: The Kuhl Consulting Group & Engaged Leadership CEO: Leadership Works Canada Mrs. Eva Lee Kwok Dr Don Rix CM, OBC The Hon. Mary Collins PC Director, Chair & CEO: Amara International Investment Corp Co-Founder & Chair: LifeLabs Director: BC Healthy Living Alliance Mr. Peter Legge OBC Chairman: The Vancouver Board of Trade Rear-Admiral A. Bruce Donaldson CD Chairman & CEO: Canada Wide Magazines & Mr. Brian Smith QC Director of Staff, Strategic Joint Staff Communications Ltd. Counsel and Corporate Director: Gowlings LLP Branch Adviser – Rear-Admiral Ms. Wendy Lisogar-Cocchia Mr. Cedric Steele Mr. David Emerson PC Owner & President: Absolute Spa Group President: Cedric Steele & Associates Ltd. Exec Chair and CEO: BC Transmission Corp Sr Advisor: Farris, Vaughan, Wills & Murphy LLP Ms. Bev McIvor Remax Camosun 1,000 years ago they’d be called Knights.

We call them Fellows.

Royal Roads University is pleased to introduce the members of our Fellows Council. Pillars of industry and community, our Fellows Council will advise the University President, Dr. Allan Cahoon, in ways to keep RRU relevant to current and emerging labour force and marketplace needs in BC and across Canada. Like the Knights of the Round Table, our Fellows are stewards of good leadership, entrepreneurship, community and corporate responsibility. We’re proud to have the support of such a prestigious group. Royal Roads University is the only public university in Canada exclusively designed for working professionals— people who have jobs, vote, volunteer and pay taxes. Our innovative learning models make us one of the most productive and cost-efficient universities in Canada. At Royal Roads University, we believe our success and our future is dependent on the quality of people we attract and the level of engagement we maintain with the communities we serve. To find out how you can connect and engage with Canada’s most innovative university or support our critical Legacy Campaign. Visit: www.royalroads.ca Call: 1-800-788-8028

28 Sounding Board/March – April 2009 The Vancouver Board of Trade/Spirit of Enterprise®