EMBRACING the Winds of CHANGE MERCY MALAYSIA ANNUAL REPORT 2017 2 Cover Rationale
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EMBRACING the Winds of CHANGE MERCY MALAYSIA ANNUAL REPORT 2017 2 Cover Rationale EMBRACING THE WINDS OF CHANGE Like every other sector, the humanitarian world has undergone various changes in the last two decades, as humanitarian actors sought to coordinate relief aid in order to optimise outcomes and maximise impact. The shift in focus, from emergency response to developmental aid in protracted crisis, calls for a ‘new way of working’ which requires more innovative and sustainable means of conducting humanitarian aid. Amidst dipping funding and stretched resources in 2017, MERCY Malaysia had continued to conduct humanitarian relief in disaster and conflict affected localities such as Syria, Bangladesh, Nepal and Penang. At the same time, we continued serving communities in need such as the urban poor, refugees and displaced peoples in Malaysia, who have little access to good medical or dental services due to their social status. Our work is made possible only with public and corporate support, whose high levels of commitment, dedication, loyalty and trust remained steadfast and unchanged. Table Of Contents MESSAGES MERCY Malaysia’s Patron 2 Message from the Chairman of the Board of Trustees 3 Message from the President 4 Message from the Executive Director 6 INTRODUCTION Vision & Mission Statement 8 Core Values 9 MERCY MALAYSIA ANNUAL REPORT 2017 1 ABOUT US Activities in 2017 / Where We Have Been 10 MERCY Malaysia’s Strategic Commitments 12 Our Approach: Total Disaster Risk Management (TDRM) 13 Building Resilient Communities (BRC) 14 Affiliations 15 Core Humanitarian Standard 17 Board of Trustees 18 Executive Council 23 Treasurer’s Report 34 Financial Review 35 OUR WORK Malaysia 38 International 60 Building Resilient Communities (BRC) 86 Training 96 Events and Exhibitions 106 ACKNOWLEDGEMENTS Secretariat 116 Field Office and State Chapters 117 Collaborations 119 Society Members 120 Volunteers 122 FINANCIAL STATEMENT Financial Statements 126 GET INVOLVED! Volunteer with us! 158 MERCY MALAYSIA ANNUAL REPORT 2017 2 MESSAGES MERCY MALAYSIA’S PATRON DULI YANG MAHA MULIA PADUKA SERI SULTAN PERAK DARUL RIDZUAN SULTAN NAZRIN MUIZZUDDIN SHAH IBNI ALMARHUM SULTAN AZLAN MUHIBBUDDIN SHAH AL-MAGHFUR-LAH D.K., D.K.S.A., D.K.A., D.M.N., D.K. (Kelantan), D.K. (Selangor), D.K.N.S., D.K. (Perlis)., Ph.D.(Harvard) SULTAN YANG DIPERTUAN DAN RAJA PEMERINTAH NEGERI PERAK DARUL RIDZUAN MERCY MALAYSIA ANNUAL REPORT 2017 MESSAGES 3 MERCY MALAYSIA’S PATRON MESSAGE FROM THE CHAIRMAN OF THE BOARD OF TRUSTEES This is MERCY Malaysia’s 18th year of operations. It has been by building static clinics and developing a 3-year woman a period that has seen the organization face many difficulties. empowerment programme for midwife training respectively. In addressing these, some major decisions have been taken In doing this, MERCY Malaysia has chartered a new course by with implications for its future course. We in the Board are adopting and adapting to the principles of the Humanitarian- deeply indebted to all who have kept their faith and trust Development nexus in its work thereby moving closer to in us and have continued to support us through good and achieving higher world humanitarian standards. difficult times. Despite dipping funds, budget cuts and staff turnover, our With continued focus on Disaster Risk Reduction efforts team has not let up on its concerted efforts in undertaking through our Building Resilient Communities Programme, we humanitarian and development missions in Bangladesh, look forward to achieving a more holistic growth as a fully Indonesia, Nepal, Sri Lanka and Malaysia. Our saddest decision developed humanitarian organization in years to come. of the year was having to cease operations in Afghanistan, after 14 years of providing healthcare services and running On behalf of the Board of Trustees, my deep respect and the Little Caliph pre-school at District 3 of Kandahar, with a gratitude goes to all MERCY Malaysia volunteers and staff for population of 68,000 people. On behalf on the Board, I would their dedication and hard work, despite trying conditions. like to thank our donors, the Afghan staff and everyone else who had a hand in this great humanitarian endeavor. Meanwhile, our commitment to humanitarian and disaster relief work in areas such as Myanmar and Syria continues unabated. In these areas, we are serving the affected people TAN SRI DATO’ AJIT SINGH Chairman of the Board of Trustees MERCY MALAYSIA ANNUAL REPORT 2017 4 MESSAGES MESSAGE FROM THE PRESIDENT Assalamualaikum warahmatullahi wabarakatuh and greetings to our MERCY Malaysia family, In the last 18 years, MERCY Malaysia has been in the forefront of serving communities who are affected by conflicts and disasters around the world. Despite the changes in the humanitarian sector and increasing challenges in terms of funding, MERCY Malaysia has evolved accordingly to achieve sustainable means to continue with our work in Malaysia and around the world. This situation is not unique to MERCY Malaysia, as recognised by the United Nations and World Bank Group through the Humanitarian-Development- Peace Nexus (Triple Nexus) announced at the 2016 World Humanitarian Summit. With this, came the concept of a “new way of working”, which is believed will transcend the humanitarian- development divide. MERCY Malaysia has since adopted this ‘new way of working’, streamlining our operations and tightening our field programmes befitting the triple nexus and in accordance with the Core Humanitarian Standard (CHS) established by the CHS Alliance. These steps underline our commitment and accountability to our cause, assuring both funders and beneficiaries of our needs-based approach to maximize outputs and impact. Fundamentally, the Humanitarian-Development- Peace Nexus addresses the reality behind the changing landscape of humanitarian work, calling all actors – governments, organisations, corporates and individuals - to increase support for the augmentation of developmental processes in MERCY Malaysia’s strong track record protracted emergencies long after they have left the media limelight. This calls for intensive joint in the last 18 years have placed us in coordination across all levels, which will improve resilience in recovery planning, and increase the pole position for humanitarian resilience levels of the local health system. With Peace coming into the picture as one assistance in sensitive areas such as aspect of the Triple Nexus, it is also necessary to review all activities in fragile contexts to avoid refugee care in the country and around involvement in any areas that may exacerbate conflict. Strategic engagement remains a priority the world. Globally, there is a clarion in the entire spectrum of our work, as we focus on partnerships and localisation to achieve call to increase Protection for refugees higher impact and programme efficiency for our beneficiaries. and displaced persons, which highlights MERCY Malaysia’s strong track record in the last issues such as gender-based violence 18 years have placed us in the pole position for humanitarian assistance in sensitive areas such as during and after crisis periods. refugee care in the country and around the world. MERCY MALAYSIA ANNUAL REPORT 2017 MESSAGES 5 Message from the President MESSAGE FROM THE PRESIDENT Globally, there is a clarion call to increase Protection for fast becoming a popular capacity building training among refugees and displaced persons, which highlights issues such various government and non-governmental agencies, as gender-based violence during and after crisis periods. MERCY Malaysia’s programmes stand out from the others Part of our response had been to provide leadership training as a result of our decade-long experience. The hands-on for refugee leaders in partnership with UNHCR in 2017. The experience and exposure is not something money can buy, training proved successful, as it equipped participants with nor is it something one can learn from a workshop, textbook the necessary knowledge, insights and mental capacity to or internet. deal with the looming problems faced by the refugees in their care. In an effort to continue our work in a timely and coordinated manner, we held the soft launch of our Islamic Social Funding To further this cause, we organised our inaugural (ISF) initiative in June 2017 to expand our donor base to ‘Humanitarian Lab 1.0: Rohingyas in Malaysia’ workshop in Islamic Financial and Banking Institutions. The soft launch December 2017, which brought together academicians, also saw the official appointment of Datuk Dr. Mohd Daud social science researchers, governmental agencies, non- Bakar as MERCY Malaysia’s Shariah Advisor and Chairman governmental organisations, corporate funders and refugee of MERCY Malaysia’s Islamic Finance Advisory Panel. Datuk leaders on a single platform to formulate policies, plans Daud is the current Chairman of the Shariah Advisory Council and ideas that will advance their condition. Attended by at the Central Bank of Malaysia, the Securities Commission almost 100 participants from universities, NGOs, refugee of Malaysia and the Shariah Supervisory Board of The communities and corporate bodies, the Lab produced International Islamic Liquidity Management Corporation. invaluable insights into the Rohingya psyche, problems Previously the Deputy Vice-Chancellor of the International and needs, which has since been compiled into a report as Islamic University Malaysia, Datuk Daud is also a Shariah reference. Ultimately, MERCY Malaysia hopes to formulate