Small Practice Ambulatory Emr/Pm (10 Or Fewer Physicians) 2019
SMALL PRACTICE AMBULATORY EMR/PM (10 OR FEWER PHYSICIANS) 2019 BUILDING STRONG FOUNDATIONS FOR CUSTOMER SUCCESS ® %/ Performance Report | January 2019 DRILL DEEPER TABLE OF CONTENTS 2 Executive Insights 6 Expanded Insights 29 Vendor Insights 31 AdvancedMD 45 eClinicalWorks 33 Allscripts 47 eMDs 35 Aprima 49 Greenway Health 37 athenahealth 51 Kareo 39 CareCloud 53 NextGen Healthcare 41 Cerner 55 Virence Health (GE Healthcare) 43 CureMD 57 Data Index 68 Vendor Executive Interview Details 1 EXECUTIVE INSIGHTS SMALL PRACTICE AMBULATORY EMR/PM (10 OR FEWER PHYSICIANS) 2019 BUILDING STRONG FOUNDATIONS FOR CUSTOMER SUCCESS As healthcare has moved beyond meaningful use, small practices have begun to expect more from their vendors and to look for EMRs that do more than meet basic regulatory requirements. As a result, EMR/PM satisfaction among small practices (10 or fewer physicians) has varied greatly over the past year—scores for a number of vendors have swung more than 10 percentage points (some positively, some negatively). To explore what the future holds for this market, KLAS spoke to hundreds of small practice customers about their EMR/PM experiences and needs and also interviewed executives and representatives from AdvancedMD, Allscripts, Aprima, athenahealth, Azalea Health, CareCloud, Cerner, CureMD, eMDs, Greenway Health, Kareo, NextGen, Quest Diagnostics, and Virence Health (GE Healthcare) to find out how these vendors plan to increase customer satisfaction going forward. What Are the Most Important Vendor/ NextGen Healthcare, CureMD, and Aprima Product Attributes for Small Practices? Most Aligned to Deliver Customer Success (n=57) The green bars represent the total tallies after New 7 Technology each need was weighted When asked to name the top things EMR/PM vendors should focus based on whether the respondent ranked it first, on, small practices overwhelmingly say that before addressing more Advanced Needs second, or third.
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