ANNUAL ST JOHN AMBULANCE REPORT AUSTRALIA SA INC 2014/15 MISSION, VISION, VALUES CONTENTS

How we helped 4 St John is a self-funded VALUES Message from the Governor of South Australia 6 not-for-profit charity Highlights 7 Our people are: supporting the health From the Chairman 10 đƫ'%((! and wellbeing of đƫ!/%(%!*0 WHAT WE DO GOVERNANCE South Australians. Governance statement 42 đƫ5*)% Event Health Services 12 Community Care 14 Regulatory and legislative environment 43 đƫ!/,! 0"1( First Aid in Primary Schools 16 Structure 44 đƫ+1.#!+1/ Youth engagement 18 Board 46 Education and products 20 Supporting our people 50 State emergency response 22 Funding 52 History and heritage 24 Financials 53

MISSION VISION YEAR IN REVIEW STRATEGIC PLAN To empower and support We will be indispensable to the health Event Health Services Commissioner’s report 26 Introduction 63 ‘St John’ refers to St John Ambulance Australia SA Inc Community Care Chair’s report 28 Executive summary 63 the South Australian of every household, workplace and public ‘St John Ambulance Australia’ refers to the national community through gathering in South Australia. Our people Training Services Chair’s report 30 Key drivers 64 entity St John Ambulance Australia the provision of first aid and expertise will help those in need, Thank you to our amazing people 32 Key outcomes 2012-17 65 Our people 33 Housekeeping 66 response and social care. including our international neighbours. Service awards 34 Members of the Order 36 Sponsors and supporters 38

Community partnerships 39 Stakeholder engagement 40

3 OUR HOW WE HELPED PEOPLE

Each year St John helps tens of thousands of VOLUNTEER VALUE OF 2 people across the state through the delivery HOURS VOLUNTEERING HOURS of first aid, training and education, youth and 826 social inclusion programs. St John volunteers EVENT are readily mobilised to provide first aid as HEALTH part of the State Emergency Management Plan during times of state emergency, such SERVICES as bushfires and extreme weather events. VOLUNTEERS 91,705 $4,786,926 $922,943 $5,709,869 28,860 EVENT HEALTH COMMUNITY TOTAL VALUE OF 413 FIRST AID EVENT 57,980 3 CARE PROGRAMS VOLUNTEERING 1 COMMUNITY SERVICES COMMUNITY DUTY HOURS TRAINING CARE HOURS HOURS HOURS1 CARE VOLUNTEERS COMMUNITIES HELPED EDUCATION AND PRODUCTS 668 CADETS AND JUNIORS

217,318 $1,465,372 64.5 2,950 19,185 478 20,003 PUBLIC AND FIRST AID KITS 78 TOTAL EVENTS AND PATIENTS COMMUNITY 57,663 AND EQUIPMENT 1 Based on 2014 calendar year. STAFF SCHOOL COMMUNITY (FULL TIME CERTIFICATES IN SA HOMES, 2 Calculations for 2014/15 based on 2010 average EMERGENCIES TREATED CARE CLIENTS CHILDREN FIRST AID wage rate by hour of $27.45 as published in EQUIVALENT, 1 ISSUED WORKPLACES ‘Economic Value of Volunteering in South ATTENDED FIRST AID TRAINING
1/0.(%ĚČƫ ƫ .!,+.0ƫ 5ƫ 1* *ƫ .+*)+*#!.ƫ ".+)ƫ INCLUDING PAID 0$!ƫ +1/!$+( /ƫ !/!. $ƫ *%0Čƫ !,.0)!*0ƫ & CARS of Economics, escalated by the % increase in TRAINERS) TRAINED HOURS average weekly earnings from Nov 2010-May 2015 as per the ABS Time Series Workbook 6302.0 Average Weekly Earnings, Australia.

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4 5 MESSAGE FROM THE 2014/15 GOVERNOR OF SOUTH AUSTRALIA HIGHLIGHTS

18 JUL 2014 4 OCT 2014 21-23 NOV 2014 COMMUNITY DEFIBRILLATOR LIFE SAVED SCHOOLIES EVENT Bendigo Bank present defibrillator to St John volunteers save a life at St John volunteers provided first aid Kingswood Sports and Social Club AsiaFest, successfully treating a and medical care for the thousands
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1/0.(%ƫ On behalf of the tens of thousands of South Australians “The Jets” as part of our partnership victim of cardiac arrest. of school leavers celebrating the end I could not be more delighted to lend my support to the vital helped every year I congratulate St John on the services, to provide defibrillators to community of the school year at Victor Harbor. contribution made by St John to our thriving community. education initiatives and development opportunities you offer. groups that may not have the funds to 1 NOV 2014 72 volunteers on duty 600 hours An iconic charitable organisation, St John delivers an You contribute to an increasingly safe, healthy and resilient purchase a unit outright. AWARDS DAY 344 clinical treatments impressive range of humanitarian services towards the health South Australia and ensure we can each enjoy and be a part 53 awards recognising service and of a vibrant and connected community. commitment by members through 107 non-clinical presentations and wellbeing of South Australians. St John is the trusted 31 AUG 2014 St John, including the inaugural healthcare presence at our State’s many events, and possibly CADET FIRST AID STATE .*'ƫ2%/+*ƫ
3. ƫ.! +#*%/%*#ƫ 15 DEC 2014 lesser known but equally important, provides companionship His Excellency the Honourable Hieu Van Le AO CHAMPIONSHIPS the outstanding contribution of a FACEBOOK and support to our older generations seeking a way to 115 Cadets & Juniors tested important Governor of South Australia Community Care volunteer. 5,000 likes reached. engage positively in community life. skills such as resilience, teamwork, 0ƫ +$*ƫ!,105ƫ.%+. Much more than this, I am inspired by the development problem solving and leadership, of excellence and leadership among youth members and whilst having fun! 15 NOV 2014 17 DEC 2014 by those working hard to instill first aid confidence and WHYALLA DIVISION COMMUNITY DEFIBRILLATOR Bendigo Bank present defibrillator to competence, growing resilience in others. 5-15 SEP 2014 75 YEARS OF SERVICE Adelaide Sailing Club at West Beach ROYAL ADELAIDE SHOW EVENT Volunteers celebrated the Whyalla I applaud also those who without hesitation put up their as part of our partnership to provide hands to respond alongside other emergency services, 168 volunteers on duty %2%/%+*Ě/ƫĈĆ0$ƫ**%2!./.5Čƫ3%0$ƫ0$!ƫ presentation of 75 year Jubilee Service defibrillators to community groups. through St John, to the devastating bushfires that swept 4,278 hours Certificate by the State Superintendent. through Sampson Flat and surrounding areas. 880 clinical treatments 2,096 non-clinical presentations JAN 2015 BUSHFIRE RESPONSE Extreme weather and blistering temperatures saw volunteers respond to the Sampson Flat bushfires alongside other emergency services, in a coordinated and integrated response.

6 7 HIGHLIGHTS CONTINUED

8-15 JAN 2015 2 MAR 2015 APR 2015 19 APR 2015 12-18 MAY 2015 1 JUN 2015 NATIONAL CADET AGED CARE SERVICE NEW BICYCLE RESPONSE LIFE SAVED NATIONAL VOLUNTEER WEEK MEMBERS PORTAL, VOLUNTEERS’ COMPETITION, DARWIN IMPROVEMENT AND TEAM (BRT) St John Event Health Services We celebrated the amazing EMAIL & DIVISION EVENT Challenging events to test first aid HEALTHY AGEING GRANT Grant secured from SAFECOM volunteers save the life of a achievements of volunteers, to MANAGEMENT SYSTEMS skills, high level problem solving, Successful application to to establish new Event Health cyclist left fighting for his life after let everyone know their efforts Three new developments to improve critical thinking, clinical judgement !,.0)!*0ƫ+"ƫ+ %(ƫ!.2% !/ƫ Services mobile response team. collapsing on his bike from cardiac are not taken for granted. communication, information sharing and communication skills. Aged Care Service Improvement arrest near the Bay-City Fun Run. and event management across the and Healthy Ageing Grants to 8 APR 2015 organisation. 12 JAN 2015 establish the Community Care COMMUNITY DEFIBRILLATOR 18 MAY 2015 Put your heart into first aid volunteering BUSHFIRE APPEAL TO HELP Flourishing Life Project from FLOURISHING LIFE Bendigo Bank present defibrillator Pu y

KATRINA STOKES the first time the pair had ever REBUILD COMMUNITIES 2 March 2015-30 June 2017. responded to a patient with a Establishment of project team 5 JUN 2015 to Mitcham Hawks Football Club as FOR Dieter Schulz the differ- life-threatening condition. ence between life and death Miss Morphett said Mr was being in the right place at Schulz was not breathing and the right time. had no pulse so they began CPR Bendigo and Adelaide Bank and The 75-year-old had fin- and put a defibrillator on him to further explore creative ways INVESTITURE CEREMONY part of our partnership to provide ished a daily 20km cycle when until the ambulance arrived. he suffered a massive heart at- Mr Schulz, who was reunit- tack, collapsing near St John ed with the women during the volunteers, Eleni Danopoulos, week, suffered eight cracked St John launch an appeal to help 6-9 MAR 2015 defibrillators to community groups. 19, and Sarah Morphett, 22. ribs and underwent triple by- to support older people. Prestigious annual ceremony for The pair were heading pass surgery in hospital where home from Glenelg after he spent four days in a coma. working at the Sunday Mail “I’m eternally grateful; I communities recovering from the Bay-City Fun Run on April 19 couldn’t have been in better WOMADelaide EVENT when they heard people hands,” the grandfather-of- admittance or promotion within the screaming for help. four said. “We rushed over quickly Miss Danopoulos said Mr with our equipment (and) we Schulz’s near-death experi- January 2015 bushfires. saw a male unconscious on the ence highlighted the import- 61 volunteers on duty ground and instantly Sarah ance of learning first aid and Order of St John, recognising 13 15 APR 2015 started compressions,” Miss urged others to consider vol- Danopoulos said, adding it was unteering for St John. 1,008 hours RECLASSIFICATION OF 20 MAY 2015 individual’s exceptional service to the 18 FEB 2015 196 clinical treatments COMMUNITY CARE FUNDING 30,000th PRIMARY SCHOOL organisation. ‘WORST AID TO FIRST AID’ 1,443 non-clinical presentations Community Care successfully apply CHILD FIRST AID TRAINED AWARENESS LAUNCH to have Service Group 2 funds More than 30,000 South Highlighting the importance of 24 MAR 2015 reclassified, ensuring continued 25 APR 2015 Australian school children are now 24 JUN 2015 reducing injuries and saving lives TREASURED STORIES funding beyond 30 June 2015. ANZAC DAY equipped with vital first aid skills COMMUNITY DEFIBRILLATOR in SA workplaces. Working with Chinese Welfare St John members “held the ground” that could help them save a life, Bendigo Bank present defibrillator Services, Community Care 1*0%(ƫ$* %*#ƫ+2!.ƫ"+.ƫ

ƫ5ƫ thanks to the First Aid in Schools to Penola township as part of our 27 FEB-1 MAR 2015 developed and presented the dawn services to mark the 100th program launched in June 2013. partnership to provide defibrillators CLIPSAL 500 EVENT first multi-lingual Treasured Story. anniversary of the Gallipoli landing. to community groups. 275 volunteers on duty 5,000 hours Around 80 St John Cadets also 29 MAY 2015 363 clinical treatments participated in ANZAC Eve Youth EMERGENCY WHERE IS IT? JUN 2015 6,742 non-clinical presentations Vigils and the ANZAC Centenary Grant received from SGIC to fund BENDIGO BANK PARTNERSHIP March as part of the Voluntary Aid community education program Bendigo Bank formalise a commitment !0 $)!*0Čƫ/1,,+.0! ƫ5ƫ0ƫ +$*ƫ relating to severe weather events. to St John as Corporate Partner, Band members. and support for the Volunteer for a Volunteer campaign commencing in 2016.

8 9 FROM THE CHAIRMAN

Having become Chairman following the 2014 Annual %0$%*ƫ$+1./ƫ+"ƫ0$!ƫ! (.0%+*ƫ+"ƫƫ00!ƫ+"ƫ mainly contributed to lower than budgeted revenue, services. Also, there are opportunities to build on our Governor of South Australia, to the St John General Meeting, I am pleased to present the Emergency, St John mobilised teams of healthcare primarily from commercial training activities, and strong brand in first aid training. Consequently, we +))1*%05ƫ/ƫ!,105ƫ.%+.ċƫƫ%/ƫ4 !((!* 5Ě/ƫ Annual Report for St John Ambulance for 2014/15. volunteers (including doctors, nurses and a slow adjustment to changes in our operating will need to review our strategic direction, including long standing commitment and contribution to It has been a challenging year with some paramedics), first aid vehicles, equipment and environment. our business model, to ensure we are a viable and humanitarian work strongly complements our Order organisational disruption and financial loss but, communications to key sites within bushfire affected One important area of concern was maintaining successful organisation well into the future. and its devotion to servicing the community. nonetheless, there have been some very positive areas. In all, St John volunteers provided 3,000 hours a suitable qualified person in the General Manager, This past year however, we have reported a financial Our appreciation is extended as well to the outgoing of round-the-clock medical assistance. outcomes in our service to the community. Commercial position, which was critical for loss which has been met from our reserves. While !,105ƫ.%+.Čƫ!.ƫ
)%.(ƫ0$!ƫ+*+1.(!ƫ !2%*ƫ St John continued to be the leading provider of A further highlight of the year was the First Aid in commercial revenue. I am pleased to advise that we are a not-for-profit organisation, it is imperative Scarce AC CSC RANR. The St John community Event Health Services, attending most major events Primary Schools program, which shows continued a highly credentialed business person, Mr Tony Gray, that we are financially viable so that we can continue thanks and wishes both Rear Admiral the Honourable and many smaller community events across the state. strong demand. A total of 20,003 children were was appointed towards the end of the year and to meet our charitable aspirations. The challenges Kevin Scarce and Mrs Scarce well following the term 19,185 patients were assisted, an increase on 2013/14 trained free of charge, but demand currently exceeds changes made are very promising. are not symptomatic of St John SA and are faced by of appointment as Governor of South Australia. of 59%. This increase was partly due to the inclusion the available resources. St John’s Junior and Cadet Following the Annual General Meeting, the Board many other organisations. Hence we have entered I take this opportunity to thank all those who have of on-scene St John Health Care Professionals in program is also an important way of developing first made it clear to senior management that the a period of change. contributed to St John during the year, especially our services, who were able to administer advanced aid and life-saving skills in young people. management style expected throughout St John SA A constant in this is the importance of volunteers. the volunteers who we could not do without. medical treatment to patients, obviating the need to St John continued to be a major supplier of first was to be one that was consultative and respected We simply could not carry out our enterprise May I also conclude with our motto Pro Fide Pro transfer patients to state healthcare facilities. aid equipment and the leading provider of first aid and valued volunteers. Volunteers are a core part without volunteer support, generosity of time, skill Utilitate Hominum, ‘For the Faith and in the Although there was an 8% decrease in events training in South Australia. 57,663 people were of our organisation. Moreover, the Board nominated and expertise. The needs and expectations of our Service of Humanity’. attended (2,950 in 2014/15), duty hours increased by trained during the year, an increase of 3.65% on some important issues for priority resolution. volunteers are however, not constant and should not 2.6% to 91,705, and shows a continued high demand the previous year. The then Chief Executive Officer, Ms Sharyn Mitten, be assumed. For instance, there are many competing for the Event Health Services of St John and its In addition to first aid services, products and training, resigned her position and left St John SA in April demands on the available time of young people and people. St John continued to provide community support 2015. Mr Paul Stevenson was contracted for their attitudes differ today. services through the Community Care program. 3 months as the Interim CEO while the position was To help steer the course for the future Mr Ray Creen In early 2015 St John responded as a key partner Mal Hyde AO APM OStJ in the State Emergency Management Plan to the This is an important social support service which advertised. He saw the closing of the financial year, has been appointed CEO. He comes to St John SA Chairman serious Sampson Flat bushfires, ensuring people improves the quality of life of older people and those development of the 2015/16 budget and commenced as a highly respected professional in the ambulance fighting the fires, protecting life and property or living with a disability. some reforms. and allied health services sector, and with experience were displaced to Evacuation Centres, had access St John SA’s performance was influenced during Significant changes are affecting the way St John SA as a volunteer in St John Ambulance. to medical aid. the year by concerns about management style and has operated in the past, like the development In October 2014 we officially welcomed a lack of continuity in senior staff positions. This of a competitive commercial market for event health His Excellency the Honourable Hieu Van Le AO,

10 11 EVENT HEALTH REDUCING THE IMPACT OF INJURY SERVICES AND EMERGENCY ON SA EVENT GOERS

MAJOR PUBLIC EVENTS QUALIFICATIONS AND TRAINING VOLUNTEERS Event health services were provided at SA’s Members uphold a continual national skills A task force of volunteers including doctors, St John is present at community events across premier major events including the Royal Adelaide competency program ensuring all volunteers are nurses and paramedics give freely of time the State providing first aid response, pre-hospital $+3Čƫ%05ġ5ƫ1*ƫ1*Čƫ
!(% !Čƫ $++(%!/Čƫ appropriately accredited to deliver the latest in and experience to help fellow South Aussies. care and patient transport to the attending public. Clipsal 500, and smaller community events like healthcare techniques. St John volunteers are equipped with the school sports days and local fetes. essential skills and experience to manage medical emergencies and provide event managers and 57,980 826 event goers with the all important peace-of-mind 1 2,950 TRAINING HOURS ADULTS that help is on scene to give immediate aid if EVENTS ATTENDED1 needed.

All members uphold a continual skills competency 268 668 PRELIMINARY FIRST AIDERS WHAT WE DO WHAT program delivering the latest in healthcare 19,185 CADETS AND JUNIORS PATIENTS TREATED techniques, and carry with them comprehensive first aid kit, and the latest medical equipment. 190 91,705 FIRST AIDERS AIM DUTY HOURS1 Promote event safety and community resilience 303 through the provision of event health services, $4,786,926 FIRST RESPONDERS GET INVOLVED utilising established planning, risk mitigation and TOTAL VALUE OF 2 public emergency management processes. VOLUNTEERING HOURS 49 Volunteer: (DUTY AND TRAINING) ADVANCED RESPONDERS stjohnsa.com.au/eventfirstaid Donate: 1 Based on 2014 calendar year. stjohnsa.com.au/donate 2 Calculations for 2014/15 based on 2010 average wage rate by hour of $27.45 as published in 84 ę +*+)% ƫ(1!ƫ+"ƫ+(1*0!!.%*#ƫ%*ƫ+10$ƫ
1/0.(%ĚČƫƫ.!,+.0ƫ5ƫ1* *ƫ .+*)+*#!.ƫ".+)ƫ0$!ƫ +1/!$+( /ƫ !/!. $ƫ *%0Čƫ !,.0)!*0ƫ +"ƫ  +*+)% /Čƫ !/ (0! ƫ 5ƫ 0$!ƫ Ōƫ %* .!/!ƫ %*ƫ 2!.#!ƫ HEALTHCARE weekly earnings from Nov 2010-May 2015 as per the ABS Time Series Workbook 6302.0 Average Weekly Earnings, Australia. PROFESSIONALS

41 ADULT DIVISIONS 29 CADET DIVISIONS Happy Valley Renmark Balaklava Mitcham/Col Light Noarlunga Waikerie Noarlunga Port Lincoln Renmark Unley Whyalla Mallala Barossa Murray Bridge Gdns Woodville Gawler Blackwood Gawler Loxton Morgan Murray Bridge Arno Bay Lameroo Tailem Bend Victor Harbor Gilbert Valley Port Augusta Playford Port Pirie Tailem Bend Victor Harbor Woodville Karoonda Salisbury Blackwood Clare Playford Yankalilla Campbelltown Glenelg Mallala Mount Barker Pt Pirie Band Mount Barker Marion West Torrens Glenelg Port Adelaide (x2) Prospect (x2) Tea Tree Gully West Torrens Adelaide M/C Limestone Coast Unley Whyalla Goolwa Port Adelaide Clare Golden Grove Mitcham/ Mt Gambier Loxton Tea Tree Gully Berri/Barmera Campbelltown Port Lincoln Adelaide Central Col Light Gdns

WHAT WE DO St John Ambulance Australia SA Inc Annual Report 2014/15 13 COMMUNITY ENHANCING CARE SERVICES QUALITY OF LIFE

Community Care programs aim to improve quality COMMUNITY CARE PROGRAM VOLUNTEERS of life by providing companionship and social Support can include home visiting or outings, help A team of volunteers are making a genuine support to eligible older people and people with a with shopping, or a friendly chat over a cup of tea. difference to the lives of others by building bridges disability, helping them remain independent, improve back to community involvement. wellbeing and social connections, and support them to continue to be active contributors to their 478 community. COMMUNITY CARE CLIENTS MAINTAINING 28,860 đƫƫCommunity Care Program provides a personalised THEIR INDEPENDENCE VOLUNTEER HOURS companionship model that uses a strengths based WITH SOME SUPPORT approach, matching client and volunteer interests 23% Male to build an enriching relationship. 77% Female $922,943 VALUE OF đƫƫCircle of Friends Program creates ways to 1 VOLUNTEERING HOURS experience a further sense of meaning, purpose and enjoyment in life by recognising interests and 413 COMMUNITY CARE seeking ways to share these with others. VOLUNTEERS đƫƫTreasured Stories Project provides a way of 20% Male enabling valuable life stories to be heard, recorded, 80% Female produced and shared with others. 6 COMMUNITY CARE CLIENT REGIONS (METROPOLITAN ADELAIDE) đƫƫFlourishing Life Program is a new initiative that Adelaide aims to further explore and develop creative ways 6 COMMUNITY CARE East to support people experiencing increased frailty North COORDINATORS North West and chronic disease to continue to be active (headcount, not FTE) South contributors to their communities. West 1 Male Through innovative and caring partnerships, our 5 Female volunteers provide companionship to clients, enabling them to engage in activities to continue to experience a sense of meaning, purpose and GET INVOLVED enjoyment of life. Volunteer: stjohnsa.com.au/communitycare

AIM 1 Calculations for 2014/15 based on 2010 average wage rate by hour of $27.45 as published in Donate: ę +*+)% ƫ(1!ƫ+"ƫ+(1*0!!.%*#ƫ%*ƫ+10$ƫ
1/0.(%ĚČƫƫ.!,+.0ƫ5ƫ1* *ƫ .+*)+*#!.ƫ".+)ƫ0$!ƫ +1/!$+( /ƫ!/!. $ƫ*%0Čƫ!,.0)!*0ƫ+"ƫ +*+)% /Čƫ!/ (0! ƫ5ƫ0$!ƫŌƫ%* .!/!ƫ%*ƫ2!.#!ƫ stjohnsa.com.au/donate To support older people and people living with weekly earnings from Nov 2010-May 2015 as per the ABS Time Series Workbook 6302.0 disability to engage in community life in a way that Average Weekly Earnings, Australia. is personally meaningful.

WHAT WE DO St John Ambulance Australia SA Inc Annual Report 2014/15 15 FIRST AID HELPING KIDS STAY SAFE AND IN PRIMARY RESPOND SAFELY TO EMERGENCY SCHOOLS SCHOOL PARTICIPATION VOLUNTEERS Schools recognise the benefits to students, A team of trainers instill skills and confidence to St John is committed to promoting the including full integration with the South Australian respond safely to emergency, with students able to importance of first aid in the community and Curriculum, Standards and Accountability continue an interest through St John Cadets. we believe there is no better place to start Framework (SACSA) and the Australian Curriculum: than in schools. Health & Physical Education Learning Area. First Aid in Primary Schools is a free program 6 to equip thousands of primary school aged VOLUNTEERS children (5-13 year olds) with vital first aid 2 Male skills that could help them save a life. 68 4 Female Aligned with core competencies identified SCHOOLS within State and National Curriculums, we 1 educate on the importance of first aid and STAFF COORDINATOR what to do in the event of an emergency. STUDENT GRADUATES 1 Female Teaching first aid from a young age instills Participants enjoy the interactive, group based the skills and confidence to respond if called training which encourages peer supported learning HOW IT WORKS upon at home or at play, and is delivered by amongst children. The program is divided into accredited trainers. school grades for age-appropriate first aid training đƫ!//%+*/ƫ+"ƫąĆƫ)%*10!/ġĂƫ$+1./ċ delivery. đƫƫ0.0/ƫ3%0$ƫ0$!ƫ/% /čƫ% !*0%"5%*#ƫ *#!.Čƫ AIM checking for response, and calling 000, GET INVOLVED through to common child-specific incidents Empower students with first aid skills so they such as anaphylaxis, asthma and choking. Register as a participant: know how to safely respond in the event of đƫƫ *0!. 0%2!ƫ#.+1,ġ/! ƫ0.%*%*#ƫ0! $*%-1!/ƫ stjohnsa.com.au/firstaidinschools an emergency through a continual annual 20,003 encourage peer-supported learning amongst Volunteer: learning pathway, and supporting families GRADUATES children. stjohnsa.com.au/educationvolunteer through their children in building the resilience Donate: and capacity of local communities. đƫƫ.+#.)ƫ%/ƫ %2% ! ƫ%*0+ƫ/ $++(ƫ#. !/č R-2, 3-4, 5-6, and 7-8. stjohnsa.com.au/donate Corporate sponsorship opportunity: đƫƫ
2%((!ƫ%*ƫ,1(% ƫ* ƫ,.%20!ƫ,.%).5ƫ/ $++(/ƫ stjohnsa.com.au/contactus CORPORATE SPONSORSHIP OPPORTUNITY – free of charge. đƫƫ.0% %,0%*#ƫ/ $++(/ƫ.!ƫ/ $! 1(! ƫ0ƫ(!/0ƫ Give children the gift of first aid education. one visit each year, to continually build first If like us you believe every child deserves access to first aid aid knowledge. knowledge, get involved by becoming a Corporate Sponsor. Contact the Office of the CEO to find out more.

WHAT WE DO St John Ambulance Australia SA Inc Annual Report 2014/15 17 YOUTH SKILLS FOR TOMORROW’S LEADERS ENGAGEMENT AND HEALTHCARE PROFESSIONALS

PARTICIPANTS SKILL DEVELOPMENT Juniors, Cadets and youth development are We are proud to offer a balanced program vibrant programs for everyday kids. Whilst the Our youth aim high, earning proficiency and CADET DIVISIONS in both first aid and life skills. 29 emphasis is on first aid we also develop leadership .* ƫ.%+.Ě/ƫ #!/Čƫ3+.'%*#ƫ0+3. /ƫ1'!ƫ Blackwood Playford and social skills, bring opportunity to form of Edinburgh Awards, obtaining SACE Units Campbelltown Port Adelaide (x2) friendships, give time to help others, experience and state/national competition participation, Clare Port Lincoln Gawler Port Pirie a sense of achievement and learn skills for life. 125 all of which deliver a broad spectrum of skills. JUNIORS 8-11 Glenelg Prospect (x2) Golden Grove Renmark JUNIORS Ĩĉġāāĩƫ%/ƫ((ƫ+10ƫ$2%*#ƫ"1*ēƫ!2!(+,%*#ƫ Male 41% Loxton Tailem Bend skills through proficiency programs, and becoming Female 59% 8 Mallala Tea Tree Gully Junior first aiders. Mitcham/Col Light Gdns Unley GRAND PRIOR’S BADGES Morgan Victor Harbor CADETS (11-17) work towards becoming Mount Barker West Torrens Preliminary first aiders, and then it’s hands-on 543 Mt Gambier Whyalla CADETS 11-17 269 Murray Bridge Woodville learning through proficiency badges, competitions Noarlunga Male 39% PROFICIENCY and camps, and practising first aid skills as part of 1 Female 61% CERTIFICATES a supervised team at public events. YOUTH MEMBERS (18-25) are able to broaden skills and improve personal attributes, particularly 244 43 in learning more advanced first aid skills. MEMBERS 18-25 JUNIOR INTEREST GET INVOLVED 1 Then there’s the opportunity to undertake Male 43% CERTIFICATES Join Cadets: comprehensive leadership training. Female 57% stjohnsa.com.au/cadets

28 Become a leader: AIM 35,658 YOUTH LEADERSHIP stjohnsa.com.au/volunteernow COURSE PARTICIPANTS Provide fun, safe and supportive opportunities CADET HOURS Donate: for 8-25 year olds to develop skills while engaging (up to 18 years of age) stjohnsa.com.au/donate meaningfully in the provision of first aid services to the community. Activities encourage self- esteem, confidence and improved interpersonal skills, and give a head start in personal development at school, college or university, and ultimately with career pathways.

1 Based on 2014 calendar year.

WHAT WE DO St John Ambulance Australia SA Inc Annual Report 2014/15 19 EDUCATION EQUIPPING SOUTH AUSTRALIANS WITH & PRODUCTS SKILLS AND EQUIPMENT TO SAVE LIVES

We’re on a mission to save lives and education is PUBLIC FIRST AID TRAINING KITS AND EQUIPMENT PARTNERING TO SAVE LIVES pivotal to this goal. In many emergency situations Accredited and non-certificate courses were Our quality products and trusted brand sees St John joined with Bendigo Bank to provide first aid intervention can be the difference delivered at St John training centres across the State, us continue to be a household name in first aid +))1*%05ƫ !ü.%((0+./ƫĨ
ĩċƫ$!ƫ
/ƫ between a life lost and a life saved. and onsite at participant venues. supplies. provide local people with unrestricted access to By learning first aid with St John or buying a equipment that could change the outcome of an emergency. St John first aid product you support our Product sales essential community services such as first aid KINGSWOOD SPORTS & SOCIAL CLUB and health services volunteers at events and 217,318 “THE JETS” funded by Bendigo Bank volunteers for literacy programs in schools. PUBLIC & COMMUNITY 1 FIRST AID TRAINING HOURS St John Event Health Service volunteers use the 41% ADELAIDE SAILING CLUB same training and first aid products delivered to FIRST AID KITS 1 funded by Bendigo Bank the public every day, at community events and 57,663 emergencies across the state. TRAINING CERTIFICATES PENOLA TOWNSHIP 32% 1 funded by Bendigo Bank St John is an approved first aid training provider COMPONENTS with SafeWork SA and a member of the MITCHAM HAWKS FOOTBALL CLUB Australian Resuscitation Council. Courses range 1 funded by Bendigo Bank from basic resuscitation to advanced life support 26% and remote survival. We provide specialised DEFIBRILLATORS training for people in high-risk industries such WE ARE NOT as the resources sector and with Occupational FOR PROFIT Health & Safety responsibilities. 1% As a non-government BOOKS, POSTERS & STICKERS We continually audit course content with organisation we rely on requirements of the RTO governing body ASQA. community support. GET INVOLVED Products are TGA approved and conform to all Do a course: Every dollar spent with St John applicable standards. stjohnsa.com.au/training on first aid training and first aid products supports community Buy a kit: AIM services such as first aid care for stjohnsa.com.au/shop the public, education initiatives Through accredited training programs equip Donate: in schools, community care and South Australians with lifesaving skills to enable stjohnsa.com.au/donate youth engagement programs. them to help themselves and others in an emergency. Couple this with the right first aid kits, products and equipment and you have a resilient South Australia.

20 St John Ambulance Australia SA Inc Annual Report 2014/15 WHAT WE DO WHAT WE DO St John Ambulance Australia SA Inc Annual Report 2014/15 21 STATE STRENGTHENING SA’S ABILITY TO EMERGENCY PREPARE, RESPOND AND RECOVER FROM EMERGENCY RESPONSE RESPONSIBILITIES READINESS TO RESPOND STATE-WIDE RESOURCES/COORDINATION Provide a structured command, communications and First Response crews and leaders are prepared to logistics capacity under the Ambulance & First Aid respond to emergencies initiated under the State 826 Functional Service - First Aid Functional Group: %//0!.ƫ(*ƫ/ƫ,.0ƫ+"ƫ0$!ƫę
)1(* !ƫĒƫ%./0ƫ
% ƫ St John volunteers are readily mobilised OPERATIONS ADULTS to respond as part of the State Emergency đƫ
0%20!ĥ !,(+5ƫ,!./+**!( Functional Service - First Aid Functional Group’, or Management Plan, working alongside đƫƫ%./0ƫ% ĥ /1(05ƫ0.%#!ƫĨ+*ƫ/ !*!ĥ0.!0)!*0ƫ !*0.!/ĥ individual emergency service agreements. emergency services during times of State hospitals/welfare facilities) 84 emergency, such as bushfires or extreme đƫƫ/1(05ƫ!2 10%+*ƫĨ!4 (1 %*#ƫ.!/ 1!ĩƫ* ƫ0.*/,+.0 32 HEALTHCARE weather events. đƫƫ+))1*% 0%+*/ PROFESSIONALS MOBILE FIRST AID UNITS We provide patient care services at incident (STRETCHER CAPABLE) sites, an overflow or surge capacity to 12 24/7 SA Ambulance Service (SAAS) and patient PERIODS OF SUPPORT STATE DUTY OFFICER transport under the direction of SAAS. AT EMERGENCIES 20 & DISASTER RESPONSE (bushfires, extreme weather events) SUPPORT FLEET (VEHICLES) COORDINATOR, PAGERS St John has the trained personnel, AND GOVERNMENT RADIO infrastructure and equipment in place to NETWORK provide this capability under the Ambulance 12 1 and First Aid Functional Service – First Aid STANDBY DAYS COMMAND/ Functional Service Group. (bushfires, extreme weather events) COMMUNICATIONS UNIT

AIM ST JOHN EMERGENCY MANAGEMENT ARRANGEMENTS 12 (Operations Branch also known as Event Health Services) GET INVOLVED Respond in times of crisis as part of a WORKING RELATIONSHIPS WITH KEY STAKEHOLDERS FIRST AID/MEDICAL POSTS Volunteer: multi-agency approach to State emergency STATE GOVERNMENT AGENCIES ST JOHN AMBULANCE AUSTRALIA STATE EMERGENCY Established working relationships with key emergency stjohnsa.com.au/ or disaster in relation to the medical 
ƫ!(0$Čƫ!,0ƫ"+.ƫ)%(%!/ƫ* ƫ+ %(ƫ Interstate and International MANAGEMENT ARRANGEMENTS service providers enable us to respond cohesively as emergencyresponse management of casualties. Inclusion, emergency services !2!(+,)!*0ĥ//%/0* ! )!.#!* 5ĥ%//0!.ƫ.!/,+*/! part of an integrated team. 1 ST JOHN STATE OPERATIONS Donate: Emergency service providers: CENTRE CONTROL ROOM, PLUS A CONTINGENCY A&FAFS stjohnsa.com.au/donate SA AMBULANCE SA AMBULANCE SERVICE SA Police (SAPOL), SERVICE (SAAS) ST JOHN AMBULANCE (SAAS) STATE CONTROL CENTRE Service agreement AUSTRALIA SA INC SA Ambulance Service (SAAS), State Controller Operations Branch Country Fire Service (CFS) and

SA COUNTRY FIRE Full time staff State Emergency Service (SES), SERVICE (SACFS) Statewide resources, AMBULANCE AND FIRST Metropolitan Fire Service (MFS), AID FUNCTIONAL SERVICES MOU to support SACFS vehicles and equipment SA Sea Rescue Squadron, during bushfire response First Aid Functional Group Surf Life Saving SA

STATE SURF LIFE COMMITTEE SAVING SA INC WHAT WE DO St John Ambulance Australia SA Inc Annual Report 2014/15 23 representation MOU to support St John HISTORY & DISCOVERING, SHARING, PRESERVING HERITAGE OUR HERITAGE FOR FUTURE GENERATIONS

THE MUSEUM VOLUNTEERS PROMOTING OUR HISTORY Over the years uniforms have changed and first aid The Historical Society is run entirely by a $10,000 History SA grant facilitated the Few Australian organisations can trace their techniques and equipment advanced. An insight passionate team of volunteers who commit time development of five double-sided panels history back to the 12th century or have been into this unique history can be found at the St John and energy into preserving, documenting and illustrating the work of St John through the ages. granted a Royal Charter by the British crown. Ambulance Historical Society Museum. sharing our organisational history. The panels will be unveiled at the 2015 St John With such organisational longevity comes a
3. /ƫ5ƫ* ƫ3%((ƫ!ƫ1/! ƫ"+.ƫ,.+)+0%+*(ƫ wealth of expertise and understanding. 72 EDMUND 46 purposes across SA. The Historical Society actively works to AVENUE, UNLEY The display will be transported in a restored VOLUNTEER MEMBERS research and preserve this rich heritage, and LOCATION Em-Care ambulance, originally designed and to share best practice knowledge with all, built in SA in the 1970s, acquired for presented through the St John Ambulance 1,896 refurbishment from a generous donor. Most of %/0+.% (ƫ+ %!05ƫ 1/!1)ƫ0ƫ*(!5ċƫ%/,(5/ƫ 451 HOURS OF the restoration work has been done by members include a wide variety of medical and first aid VISITORS VOLUNTEER TIME of the South Australian Ambulance Service related objects and stories of those involved Retired Officers’ Association.

in St John across its centuries’ long history. 1 Calculations for 2014/15 based on 2010 average wage rate by hour of $27.45 as published in 1 ę +*+)% ƫ(1!ƫ+"ƫ+(1*0!!.%*#ƫ%*ƫ+10$ƫ
1/0.(%ĚČƫƫ.!,+.0ƫ5ƫ1* *ƫ .+*)+*#!.ƫ".+)ƫ0$!ƫ $60,634 Collectively, Historical Society members have +1/!$+( /ƫ!/!. $ƫ*%0Čƫ!,.0)!*0ƫ+"ƫ +*+)% /Čƫ!/ (0! ƫ5ƫ0$!ƫŌƫ%* .!/!ƫ%*ƫ2!.#!ƫ a wealth of experience and form a community weekly earnings from Nov 2010-May 2015 as per the ABS Time Series Workbook 6302.0 VALUE OF Average Weekly Earnings, Australia. VOLUNTEER HOURS of practice to discover, share and preserve information. Participation through the Historical Society ensures valuable knowledge St John in Australia St John handover Emergency Management of the State’s Act established which is not lost to future generations, and for granted the status TIMELINE ambulance service formalises St John under members enables continuing meritorious of a Commandery linked to the Priory in to SA Ambulance the State Emergency Flourishing St John Ambulance Brigade St John commenced participation with St John. England. Before this, Service (SAAS) Management Life project, formed in South Australia, the establishment St John in each State to focus on core Plan. diversifying providing uniformed of a single State First St John Ambulance was under the direct services (First Aid support trained first aiders at public ambulance service. Aid in AIM began in South Australia control of St John in provision, social through events where large crowds Primary teaching first aid. England. inclusion and youth Community Collect, manage and preserve cultural gathered. development). Schools. Care. material that evidences the history of the Order of St John and St John Ambulance. 1992 1999 Interpret and present aspects relevant to our 1885 1888 1914 1925 1941 1946 1952 1991 2004 2013 2015 purpose to the community through the GET INVOLVED Community St John took on a multi-national St John Ambulance Historical Society Visit the Museum: Queen Victoria granted St John Ambulance Care program leadership with some of the Open Wed & Fri 10:30-12:30, Sun 14:00-16:00 St John the status of a St John Ambulance Australia became a of South Australia. established Great Officers coming from British Royal Order of Chivalry. Cadets established. Priory. St John Museum, 72 Edmund Avenue, Unley (first known as priories other than the Group visits can be arranged at other times Neighbourhood “Grand Priory” in London by contacting [email protected] Care). (as was traditionally the case). Donate: 24 St John Ambulance Australia SA Inc Annual Report 2014/15 WHAT WE DO stjohnsa.com.au/donate WHAT WE DO St John Ambulance Australia SA Inc Annual Report 2014/15 25 EVENT HEALTH SERVICES SPOTLIGHT

REPORT LIVES SAVED Photo: Dieter thanks Eleni and Sarah for saving his life.

In a year where we again saw significant changes of the Ambulance and First Aid Functional Service. In provides all of our adult members with a valuable Grandfather saved by St John volunteers Club mates alerted St John volunteers with our operating environment, St John Operations particular, our continuous attendance at the disastrous resource to guide and support them in their interaction .$ƫ +.,$!00ČƫāĊČƫ* ƫ(!*%ƫ*+,+1(+/ČƫĂĂČƫ Chris Hall, Lorraine Howell and Ken Whyatt. continued to adapt and move forward to face the Sampson Flat bushfires, which burned over several days with our younger members. had just finished their first aid volunteering Within minutes oxygen was administered, CPR commenced and a defibrillator applied, emerging challenges. In June 2014, I was honoured to in January 2015, saw St John volunteers commit almost The year ahead will see Operations continue to tackle shift at the Bay-City Fun Run event when accept the role of Commissioner to lead our response 3,000 hours to this one significant emergency incident. 0$!5ƫ! )!ƫ3.!ƫ0$0ƫ%!0!.ƫ $1(6ƫ$ ƫ restoring breathing and stabilising the patient and respond to these and other challenges that until an ambulance arrived. to these challenges. Our First Aid Equipment Standards and our Medications emerge. I thank every member for playing their part collapsed whilst out on his daily bike ride. Whilst competition in the Event Health Services scene Management policies and procedures were reviewed and urge each to continue to get behind St John in their $!5ƫ% !*0%ü! ƫ0$0ƫ%!0!.ƫĢƫƫĈĆƫ5!.ƫ+( ƫ Thankfully St John volunteers were on scene continued to grow, Operations responded strongly and updated during the year to ensure that Operations respective communities and positively promote all that grandfather from Glenelg - was not breathing with the right equipment and skills to save with a focus on improved customer service, the remained abreast of and compliant with all legislative we do in serving the local and wider communities of and required immediate first aid support Jamie, who was later released from hospital. establishment of a centralised training program for and regulatory requirements. The introduction of South Australia. %* (1 %*#ƫ0$!ƫ1/!ƫ+"ƫ*ƫ
ƫĨ
10+)0! ƫ Sampson Flat bushfire response new recruits, a commitment to maintain the nationally divisional visits from state and regional officers to 40!.*(ƫ!ü.%((0+.ĩƫ* ƫƫ1*0%(ƫ*ƫ accredited Certificate II in Emergency Medical First support members and to ensure that these standards ambulance arrived. In early January 2015 St John volunteers were a key support agency and maintained Response as the base level for our First Responders, and are maintained has commenced and will continue in “The last thing I remember is riding my bike a continuous presence at each of the CFS the implementation of a vastly improved online rostering this current year. Noel Hender BEM CStJ and the next thing I knew I was waking up out staging points across bushfire sites at system. A newly established Clinical Governance As membership numbers across the state fluctuate Commissioner of an induced coma in the hospital. Now I’m Sampson Flat and at Tantanoola. Committee supervised the accreditation of our Health and demands on the available time from our active finally out of hospital and slowly getting better

YEAR IN REVIEW YEAR Care Professionals against the National Clinical Practice volunteers grow, the need for a re-think of our !2!.5ƫ 5ČĘƫ/% ƫ%!0!.ċ Volunteers committed almost 3,000 Guidelines and enabled extended patient care to be operational leadership structure, of our training models hours in providing first aid and health provided at many major events. As the demand for our %!0!.ƫ$/ƫ/%* !ƫ$ ƫƫ0.%,(!ƫ5,//Čƫ* ƫ%/ƫ support services at these sites. Members and practices, and of our approach to recruiting and extremely grateful to be alive. He says if it commercial first aid and health care services continues assessed and treated multiple patients retaining members becomes critical for our future wasn’t for Sarah and Eleni’s quick response to grow, and as the request for higher level clinical for minor trauma and medical issues, and growth and development. These matters remain as high he wouldn’t be alive today. services are sought, the challenge for Management and priorities for 2015/16. were continuously called upon to provide Operations leadership is to collaboratively develop and eye wash and health care for fire fighters Participation and engagement of cadets in first implement strategies and processes to guarantee our 20 year old saved by St John at AsiaFest returning from the fire grounds. capability to meet these increasing demands. aid, leadership activities, proficiency badges and attendance at events, have flourished throughout Jamie went into cardiac arrest at the AsiaFest St John’s command, communication and Over the 2014/15 financial year, through the the year. Congratulations must be extended to all of event, and fortunately for him three highly logistic support services were operating 24 extraordinary and dedicated efforts of our volunteers, our young members and to their hardworking adult trained and equipped St John volunteers hours each day throughout the fire period, Operations attended and serviced 2,950 events leaders who are so firmly committed to actively where on scene to provide immediate life supporting members in the field. across the state. In addition to these community and supporting these young people. The strong connections saving first aid. St John is extremely proud of all the corporate events, most of which were attended by established between many adult and cadet divisions are members who worked alongside other multiple members from local divisions, Operations Jamie, 20, a keen martial artist, was taking part acknowledged and are likely to have contributed to the emergency services to support our State provided in excess of 12,500 voluntary hours in meeting in a Taekwondo demonstration when during higher transition rate in 2014/15 of senior cadets to adult through difficult times. our service obligations under the State Emergency a display he collapsed and went into cardiac divisions. The recent launch of the St John Safeguarding arrest. Management Plan to provide the first aid component Children and Vulnerable Persons’ Member Handbook

WHAT WE DO St John Ambulance Australia SA Inc Annual Report 2014/15 27 COMMUNITY CARE SPOTLIGHT REPORT COMBATING ISOLATION

Through the Community Care Program, we continue offer to older people within the community. A key I would like to take this opportunity to personally Breaking through isolation to offer ongoing companionship and social support focus of this program is working in partnership with extend my appreciation to the diverse group of Mary and her husband were inseparable. They had been married to over 450 people within our communities who are the existing Community Care staff to support the people who have worked tirelessly to contribute to for over 50 years and did everything together, they especially living with a disability or aged over 65 years, and who application of a strengths based approach through all the ongoing success of the St John Community Care enjoyed travelling and walking holidays. have little to no social connections, opportunities or our Programs, as well as working in partnership with Program. Most notably, my sincere thanks go out to supports. With the support of a committed team other organisations to improve outcomes for older all the volunteers (past and present), the Program When her husband died Mary found herself alone, and when of volunteers, clients are empowered to remain people. The program commenced in May and we are Coordinators, the Community Care Support Officer, forced to relinquish her licence due to failing eyesight Mary lost connected to their communities and continue to live looking forward to reporting on the outcomes that are the Team Leader and the whole Community Care all confidence in going out on her own and became increasingly independently. beginning to be achieved through this exciting new Committee. May the coming year be as successful isolated. Through our dedicated team of volunteers, people are initiative. as this year has been. In 2012 Mary was introduced to Shirley, a St John Community encouraged to participate in a diverse range of social However, despite the ongoing strong performance Care volunteer. They were individually matched due to their many activities and engagements. Feedback from clients of the Program, the past twelve months have not shared interests, such as an appreciation of the arts and nature. highlight that simple everyday activities are pivotal in been without their challenges. The aged care sector Together they enjoy getting out and about, sharing experiences supporting clients to feel “alive” and “normal”. Rather is an area that has been subject to national reforms, Bronte Weeksekks OStJ such as visiting theatres, galleries, gardens and much more. Shirley than focus on the things people are unable to do, in an attempt to ensure it remains sustainable with Chair of Communityunity Care has become one of Mary’s best friends; they laugh a lot and our Program supports them to continue to do the the impending growth in the anticipated number experience many new things and wonderful places. things that they have always been able to do, giving of people requiring support. Some of the planned Having Shirley in her life has given Mary confidence and improved them a sense of meaning and purpose. The quality of changes had the potential to significantly alter her overall health. She no longer suffers from depression and rarely the connections remains vital, with one client noting how the Program was to be delivered through the has anxiety attacks. It has been rewarding for Shirley too, she has “I would be happy to see my volunteer every day reallocation of some of the funding streams and seen a new Mary emerge, one who is more confident and positive because that is how much I enjoy her company. I look through the recommendation of a National Fees and who embraces the opportunity to participate in community life. forward to each and every visit.” Policy. However, staff worked tirelessly behind the One of the highlights from the past year was the scenes on submissions, ensuring that the Government successful application for additional funding through continued to recognise the difference between volunteer organisations and the paid sector. The 0$!ƫ!,.0)!*0ƫ+"ƫ+ %(ƫ!.2% !/ƫ
#! ƫ.!ƫ!.2% !ƫ Improvement and Healthy Ageing Grants. The process result was that we were successful in our bid to have was highly competitive, with only 5 organisations in a large percentage of our funding reclassified until South Australia successfully securing funding until 2018 and the Government reversed its decisions to 2017. As a result of these additional funds, we have implement mandatory fees. However, we still face a been able to implement the Flourishing Life Program, number of changes with the full introduction of the which aims to build on the successful outcomes that Commonwealth Home Support Programme which were being achieved through the Circle of Friends commences on 1 November 2015. Program. This Program aims to extend and diversify the type of support and engagement that we can

28 St John Ambulance Australia SA Inc Annual Report 2014/15 YEAR IN REVIEW YEAR IN REVIEW St John Ambulance Australia SA Inc Annual Report 2014/15 29 TRAINING SERVICES SPOTLIGHT REPORT SNAKE STRIKES

One of the strengths of St John is that it is both a New trainers have joined both teams, either through Course and program reviews have commenced, Millimetres from harm for snakebite victim public trainer in First Aid and emergency care and external recruiting, or by providing our volunteers and we recognise there is considerable work still to St John trained employees at Australian Portable Camps also a provider of First Aid and primary health care greater opportunity to complete their Cert IV TAE do in this area to maintain the quality of education performed potentially life saving first aid on a workmate to the South Australian community. For this reason with local St John facilitators. At the end of the we strive to provide all training participants. We who was bitten by a potentially deadly brown snake. high quality training delivery is essential, not only to reporting period, the commercial team comprised look back on the year past knowing we are working assure that our commercial training delivery is of a 19 trainers, and volunteer trainers numbered 76. well towards our long-term goals. We do, however, Helen Palmer, an Administration Officer, was bitten on her lower high standard, but also to develop and assure the Together, this group has issued 37,783 certificates, recognise that we have a lot of work yet to do for leg by the snake as she walked through her employer’s Monarto skills of members delivering event and emergency including 92 Certificate II Emergency Medical Service the future to improve and sustain training as an workshop. health services. First Response, 9 Certificate III in Basic Health Care, important foundation block of St John SA. We are “It just felt seriously like someone tapped me on the leg with and 22 Certificate IV in Frontline Management concentrating on developing and implementing The training team committed to these tasks a stick, like a bee sting,” she said. “I just went all sweaty, I just qualifications. strategies to achieve this. comprises both salaried staff and also volunteer thought ‘this can’t be real’…..It was very scary, I didn’t expect trainers. They work with a single purpose and set of The professional development of all St John trainers that to happen at all.” standards of training delivery. is a major focus for us. Both teaching and learning Once Ms Palmer realised she had been bitten by a snake she methodologies and technical competence in the skills St John SA’s training teams, both volunteer and alerted co-workers, and fortunately those that responded had and knowledge being taught have received attention commercial have met many challenges head-on this all been St John first aid trained. The first aid techniques learnt this year. For the first time, commercial trainers have Garry CCoombesoombes AM KStKStJJ year, and have also celebrated many achievements. were quickly put into action, reassuring the patient and ensuring participated in a successful program of working Chair of TrainiTrainingng With a new management team in Commercial, there movement was minimised. was considerable support and mentoring provided as First Aiders at events alongside volunteers, to by our experienced volunteer colleagues and an maintain their vocational competencies. This program In addition to having first aid trained colleagues there was more excellent spirit of team cooperation and support will continue and hopefully expand in the future. #++ ƫ"+.01*!ƫ"+.ƫ!(!*ƫġƫ+ 0+./ƫ(0!.ƫ/00%*#ƫ0$0ƫ*+ƫ2!*+)ƫ which got us through some very confusing times! Changes to St John Australia’s national position had entered her system, but had the snake dug its fangs just millimetres deeper her life would have been in serious danger. The achievement of a fully compliant RTO audit on internal Accreditation and Re-Accreditation of was celebrated by the whole team. This required a our First Aiders, First Responders and Advanced considerable effort in the establishment of many new Responders has prompted SA to review our policies, procedures and protocols for training. The educational aims in these areas, and formulate a theme this year has been quality and consistency, local plan for future training. These new plans will and we believe we are making great inroads into be launched and trialled for the first time in 2016. achieving a high level of both.

30 St John Ambulance Australia SA Inc Annual Report 2014/15 YEAR IN REVIEW YEAR IN REVIEW St John Ambulance Australia SA Inc Annual Report 2014/15 31 OUR PEOPLE

People are our most prized asset, without them VOLUNTEERS STAFF we couldn’t make the impact we do through our Volunteers: 1,907 64.5 Staff members full time equivalent (78 total) charitable services. GENDER GENDER OUR COMMITMENT MALE 39% FEMALE 61% MALE 32% FEMALE 68% We commit to our members through the provision of ongoing support, training and resources, best ACTIVITY SPLIT practice governance and stringent safety standards, PROGRAM DELIVERY in line with legislation and mandatory requirements. Community Care 11 Community Engagement 2 Learning and development Event Health Services 3 OPERATIONS Volunteers and staff members receive a thorough VOLUNTEERS +10$ƫ!2!(+,)!*0ƫ ƫƫƫƫā organisational induction, screening and role specific SOCIAL 826 ENTERPRISE training upon joining, continuing throughout their career. CADETS This includes access to formal progression training Marketing 2 668 Education such as Certificate 4 in Frontline Management, (including Trainers) 23 COMMUNITY CARE Sales 13 together with structured training in areas such as VOLUNTEERS workplace health and safety, bullying and harassment 413 SUPPORT STAFF awareness and child and vulnerable people protection. BOARD MEMBERS Finance 4 8 CEO Office 5 Human Resources 5 Information Technology 3 AVERAGE AGE: 34 Infrastructure 5 Internal Communications 1 THANK YOU UNDER 18: 35% TO OUR AMAZING 18-25: 15% AVERAGE AGE: 46 PEOPLE 26-29: 5% 30-39: 9% UNDER 18: 0% St John’s valued services could not be achieved without the 40-49: 8% great energy and spirited commitment of all our members. 18-25: 6% 50-59: 9% Volunteers who have been there when help is needed most, 26-29: 1% 60+: 19% Cadets and Juniors bringing vibrancy and enthusiasm, 30-39: 22% dedicated Board and staff members, and respected 40-49: 26% members of the Order; South Australia is a better place 50-59: 40% because of your work. 60+: 5%

32 St John Ambulance Australia SA Inc Annual Report 2014/15 YEAR IN REVIEW YEAR IN REVIEW St John Ambulance Australia SA Inc Annual Report 2014/15 33

SERVICE AWARD RECIPIENTS

The outstanding dedication and OPERATIONS 5th Bar (2nd Gilt) 2nd Bar 9 Year Service Award Margaret Corkhill COMMUNITY CARE TRAINING COMMUNITY AWARDS commitment that volunteers, 37 years of service 22 years of service +)!*% +ƫ.+*! Encouragement Award trainers and staff provide to the 1st Bar Robert Britten-Jones Bendigo Bank SAYC 62 Year Service Certificate John Anderson Lynette Butler Michael Borrowdale Robert Raven community are recognised 17 years of service Award Young Leader Award Victor Kollosche !/)+* ƫ +$*/0+* Tori Butler 0$.+1#$ƫ0$!ƫ**1(ƫ
3. /ƫ5ƫ 5ƫ!ƫ.%!/ Elizabeth McQuade John Hughes
% !*ƫċ Ceremony held in the grounds of Mathew Parker Adam Gregus Gilt Laurel Leaf 4th Bar (1st Gilt) CADETS Len Morris Bronwyn M. Government House. Glenys Tulett Russell Henbest 52 years of service 32 years of service Jillian Nation Training Commendations Mitch Oerman Awards include the Margaret James Hunt Cadet Leader of the Year !(!*!ƫ!*$) Henry Bear Kathleen Cunynghame John Russell Corkhill Encouragement Award 1st Bar 2% ƫ )5/ Imogen Lee Service Medal of the Kier Pitt to the member best typifying Wendy Gibson Paul Carden 17 years of service Christopher Skelton Miriam Russell Order of St John commitment to St John, the Ian Coburn Glen Allison Christine Whales John Wozniak Cadet of the Year 12 years of Service Mark Compton Prize awarded 7th Bar (4th Gilt) Wayne Collings Kenneth Garrow to the Cadet who achieved 47 years of service Peter McCallum Pamela Hill PUBLIC AWARDS !005ƫ!+*+ the best results while working Bronze Commendation STAFF AWARDS Ian Pole Service Medal of the towards their Knowledge of the Neil Uzzell The Mark Compton Prize 9 Year Service Award St John Save A Life Award Bronte Rayson Order of St John Sean Bartlett Order proficiency badge, and 5 Year Service 12 years of service Jeanette Best Ian B. Renata Lefik Miles Parkinson Save A Life Awards presented 3rd Bar Julie Richardson 0!ƫ!*(!5 Bill Pfeiffer to members of the public 6th Bar (3rd Gilt) 27 years of service Pauline Britza !% .!ƫ( ')+.! 42 years of service Grand Prior’s Badge Finizia Ellis Joe Scopacasa who contribute through the Margaret Foster Martyn Hollands Richard Cook Julienne Feast Tamara Barrow Frank Davison Award Pauline Gower Wendy Smith application of first aid skills to Peter Foster Malcolm Hyde Grant Geyer saving the life of another. Jeremy Goodburn Ian B. Grace Chiang Karen Harding Lesa Valentine Tricia Judd-Ireland Susan Loechel Melanie Gilgen +)%!ƫ+1(0 John Hughes Villis Marshall Lynton Phillips Colin Moore Russell Mead Allan McPhail Kieren Forgan Adriana Parente- 2% ƫ01%*# Lynette Pole Christopher Hunt Marenkovic Hellena Thom Bronte Rayson Imogen Lee Nova Sturzebecher

Amelia Moffatt !+.$ƫ%##!)** John Russell

Andrew Victory

34 St John Ambulance Australia SA Inc Annual Report 2014/15 YEAR IN REVIEW 35 MEMBERS OF THE ORDER OF ST JOHN

The Most Venerable Order of the Deputy Prior Mr G B Brewer Mrs K Allen Mrs P A Kakoschke Mrs E W Unger Mrs R J Begg Mrs M E Combe .ƫ ƫƫ!.** !6 Mrs E J Haythorpe .ƫƫ ƫ %00!( Mrs M McLennan Mrs E Patterson Mr A G Sims Mrs J A Walker Hospital of St John of Jerusalem, The Honourable .ƫƫ ƫ.% #!/ .ƫƫƫ
1.% $0 .ƫƫƫ !))!.ƫ
 Mrs B J Walker .ƫƫ ƫ!(( Mr P E Conrick Mr E A Ferrarese Mrs J B Heard Mrs K Kruys Mrs I M McManus Mrs B L Pearse Mr I J Sinclair .ƫƫƫ. more commonly known as the Hieu Van Le AO .ƫƫ.%00!*ġ +*!/ƫ
 Mr B Ballard Mr E B Lock Mr I Walsh Mr E L Bentley Mr R G Cook Mrs C M Fletcher Mr P F Hennekam Mr K G Kurtz Mrs L M Menadue Mr R K Pearson Mr P M Slater Mrs G A Ward Mrs G J Curtis OAM Mr C J Beames Mr R M Luscombe Mr S J Walter Mr R H Berlin Mr P G Cook Mr B M Forgan Mr J A Herbert Mr B R Lablack Mr A K Menzel Mrs J B Pedler Mr R L Smith Order of St John, is an Order of Mr E C Warr Bailiff Grand Cross .ƫ ƫƫ*/%! Mr S Bolton Mrs M K Lynn Mr A C Warren Mrs J M Best ./ƫƫ ƫ++' Mr G S Forster .ƫƫ ƫ!3%0/+* Mr P F Lacey Mr H A Menzies .ƫƫ ƫ$%((%,/ Mrs J Smith Chivalry of the British Crown, Mrs S M Warren Professor V R Marshall AC .ƫƫƫ!#%#(%+ƫ
 Mr G W Bone Miss R A MacKrell Mrs F E Watt Mr G S Bigwood Mrs B J Coombs Mr W M Foster .ƫƫƫ!5/!* Mrs K A Lancaster .ƫƫ ƫ %0 $!(( Mr T I Pilgrim Mrs G A Sperou Mrs B A Wegner with Queen Elizabeth II presiding .ƫƫ ƫ%,,5 Mr F A Butler Mrs C Maidment Mrs B A Weeks Mrs E J Birchmore Mr P Corkhill Mr P J Foster Mr P J Hill .ƫ ƫƫ *! Mr N C Modistach Mrs P G Playford Mr W H Spratt .ƫƫ!%#$0)* as Sovereign head. Knight/Dame ./ƫƫ ƫ+)*ƫ
Mr P Butler Mr P Malycha Mrs S M White Mr R A Bird .ƫ ƫƫ+.'$%(( Mr L B Francis ASM Mr J Hill Mr P S Langdon .ƫƫƫ ++. Mr J T Pohl Mr M J Stanton Mr C J Westbury Mr C J Campbell Mrs N Mann Miss J Whitehorn Mr J R Bissett Mrs M F Corkhill Mr R L Francis Mr B M Hill Mr R E Larsen Mrs B Pohl Mr W J Stevens Membership is awarded to those .ƫƫƫ
* !((ƫ
.ƫ ƫ ƫ1 6%*/'% .ƫƫ
ƫ ++.! .ƫ ƫ
ƫ$!0+* Prof. P A Arbon AM Mrs V E Cates Mr W J Martin Mr J Corner Mr P F Franklin Mr G N Hillman Mr G R Laxton Mrs S K Moore Mr G R Polglase who have provided outstanding  5ƫ1*/0* .ƫ ƫ
ƫ%((%)/+* .ƫƫƫ( ' .ƫƫ
ƫ0!2!*/+* Mrs P Wheeler Mr B J Bartlett PSM .ƫ ƫƫ(!00ƫ
Mr I Coburn Mrs E Matters Mr W J Wills AM ./ƫƫ ƫ(!5 Mrs R J Corner Mr M Gates Mrs M A Hilton Mr R C Leesong Mrs C Moore Ms K A Poulish .ƫ ƫ ƫ10!. service to St John. Admittance to Mrs K Whitelaw .ƫƫƫ.% #!30!.ƫ
Mrs C Gerner Mrs P Cohen ./ƫ ƫƫ ((1) Mr R E Wright Mrs J V Bootes Mrs R H Cornwall Mr L Gersch Mr K V Hodgson OAM Mr M M Lewis Mr J G Morley .ƫƫƫ.00 Mrs M H Swan Mrs R Whittle the Order is a prestigious honour, Mr G L Coombes AM Mr P R Gill Mr J L Cronk Mrs J McLachlan Mr G Bottcher Mr F H Court Mr G Getzin Mr J Holland Mr L L Lindholm Mr G H Morrison Mr J H Pringle Mr T J Sweeney .ƫƫ ƫ!%06 Mr B T Whyte and those listed represent South Professor J L Crompton Mrs M E Gove Mr K L Cunningham OAM Mrs J O McLean Mrs P A Boucher Mr I G Cox ASM Mr J N Gifford Mrs B E Holland Mr W Prowse Mr W V Tapscott .ƫ ƫ ƫ!%06 .ƫ ƫƫ %** .ƫƫ ƫ 1. + $ Mrs E R Wiebrecht Mrs S R Hall Mr R McNeil Mr P L Crompton Mrs N K Gilboy Mr R B Holt Mr P Murphy Ms R J Puckridge Mrs H M Thom Australian members. ƫƫ ./ƫ ƫ ƫ*6+ .ƫƫƫ+1* 5 .ƫƫƫ %/0+* Mr L E Wigg Mr P R Hawkins Mr A F McPhail Member Mrs M E Boundy Miss M S Gilgen Mr M P Horsman Mr P J Little Mr I C Rae Ms R A Thomas ./ƫ ƫ
ƫ*/%! ./ƫƫ2%!/ .ƫƫ ƫ"" .ƫƫ ƫ 1..5 Mrs F L Wigney Mr R F Menadue Mr R J Adams Mr M A Bourn Mr K A Hosking Mr S B Loechel Mrs C E Rae Mr M G Thompson .ƫƫ
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ƫ ./ƫƫ ƫ5 .ƫƫ ƫ*%!(( .ƫƫ%00%*/ .ƫ ƫƫ* ..+3 Mr S R Williams ƫƫƫƫ  Mr N R Hender BEM .ƫƫ
ƫ.5 .ƫƫƫ %((/ Mr G L Allen Mrs J A Bowden .ƫƫƫ2!5 Mr G C Gobbett Mr G J Howard Mr L G Lucas Ms C Neate Mr I C Rae Mr J H Thompson Mrs M A Wilson ./ƫƫ!*$)ƫ
Mr V Humeniuk Mr A J Edge Mr R W Mitchell ./ƫƫƫ
((!* .ƫƫ+3!. .ƫƫƫ2!5 Mr R R Gogler Miss J Howe Mr C R Luders .ƫƫ ƫ% +((! Mr E A Rathjen Mr R G Thompson Mr J Woodhouse .ƫƫ ƫ 3. /ƫ
Mr A J Inglis Miss L N Fahey Mr C Moore Mrs A M Amos ./ƫ ƫƫ.++'/ ./ƫƫ ƫ2% /+* Mr B J Goldsworthy Mr C F Humphreys Mr J Magor Mrs N Noble Mrs P A Ratsch Mrs R J Thompson Mr R B Woodward .ƫƫ ƫ+0$!.%*#$)ƫ
Mr K J Kelman OAM Miss J F Feast Mr J E Ness Mr J A Anderson Mr R J Brooksby .ƫƫƫ2%(( Mr I M Gordon Mr K J Hurrell Mrs J Male Mrs G E Noll Mrs A J Raven Mrs E Thomson Mr M J Woollard Mr R J Greig OAM Mr P W Lorimer OAM Mr A M Ferguson Rev M V Norman .ƫƫƫ
* !./+* Miss C G Brown ./ƫƫƫ2%(( Mrs C A Goulter Mr C J Ireland Mr T B Maloney .ƫƫ+.)* Mrs E A Rayner Mrs Y M Thomson Mr B R Wright .ƫƫƫ!. Mrs J S Marshall .ƫ
ƫ
ƫ6. Mr R B Nunn .ƫ ƫƫ
* !./+* .ƫƫƫ.5*0 .ƫ ƫƫ5 Mr A J Graham ./ƫ ƫƫ !*/ $ Mrs R Mamys Mr P A Norman Mr G J Rayson .ƫƫ ƫ$5!. Mrs E Wright Mrs M Jackson-Nelson .ƫƫƫ #+2!.* Mr G A Geyer Mrs P A Osborne Mr R Apted Ms L J Burford ./ƫƫƫ!+*+ Mrs P A Graham .ƫƫƫ )!/ Mrs M C Manser Mr R J Nuske Mrs P Richards .ƫƫ
ƫ%((!5 Mr F C Wright AC CVO MBE Mr A L McLachlan CSC Mrs W M Gibson Mr B P Paterson Mr I M Archibald Mrs J E Burgess .ƫ ƫƫ!*$) Mr N R Gray Mrs F M Jarrad Mrs K H Marles Mr T N Oakley Mr B Roberts Mrs T M Tilley Mrs J M Wright Mr V W Kollosche Mr V Pavlik .ƫ ƫƫ%((%#* Mrs C F Pedler .ƫƫƫ
.)/0.+*# Mr J B Burnley %//ƫƫ ƫ!/0.+ Mr J E Green Mrs M Jeisman Mrs B Marrett Mrs C L Oaks Mrs A Roberts Mr A W Todd-Egglestone Miss P T Wright Lady Neal AM Miss K M Peach Mr J Goodburn Mr I G Pole Mr R W Arthur Mr A Burns %//ƫƫ ƫ!3% ' .ƫƫƫ.!#+.5 Mr J E Jennings .ƫƫƫ .0%* Mrs J P Oates Mr G I Robertson Mrs A M Todd- Mrs G M Young Sir E Neal AC CVO Mr J A Rawes OAM Mr L R Gregurke ./ƫ ƫƫ+(! Mr J P Bailey OAM Mr E C Burns .ƫ ƫ%)+* Mr L M Greig Mr N P Johncock ./ƫ ƫƫ .0%* Mrs E N Obst Mr K J Robson Egglestone .ƫƫƫ!1*!. Mrs M A Nunn Mr B J Rayson ./ƫƫƫ.!%#ƫ
Mr A N Powell Mr K W Bailey Miss T Butler /ƫƫ
ƫ%,,5 Mrs L E Griffin Mr R M Johnson .ƫƫƫ 00*!. ./ƫƫ ƫĚ*%!( Mr P G Rodda Mr A P Tomney The Honourable Mr L W Rogers Mr G H Hambling Mrs P M Pudney .ƫƫ ƫ%(!5 Mr C J Campbell .ƫ ƫ%0 $) .ƫƫ ƫ.%##/ Mr E J Jones Miss H L McAllister .ƫƫĚ+**!(( Mrs J M Rogers .ƫƫƫ.1.* K Scarce AC CSC RANR Mr H T Rogerson Mrs M A Hampel ./ƫ ƫƫ% $. / Mr L R Baker Mr P Carden .ƫƫƫ+ $!.05 Mrs E J Groom Ms T S Judd-Ireland Mrs G J McCallum Mrs S L Oehms Mr J J Ronan Mrs H F Tucker Mrs E Scarce Mr R G Schilling Mrs C A Hawkins Mr K V Rowley Mr G L Baker Mrs R Catford ./ƫ ƫ ƫ+1(0 Mr L P Gurney Mr L A Kay Mr J R McCallum Miss A C Olsen Mr F W Rosenow Mrs G E Tulett

Mr A J Watt LVO QPM Mr S P Sperou Mrs S E Hayes Mr C L Ryan OBE Mr P G Barrett Mr J J Chadwick ./ƫƫƫ+3*!5 Mrs T J Haeusler Mrs B J Keller Mrs B J McCausland .ƫƫƫ,,!.)* .ƫƫƫ+3! .ƫƫ ƫ1.*!. .ƫƫƫ$+)/ƫ
Mr B M Haynes Mrs T C Sandercock Mr S A Bartlett Miss B A Chatfield .ƫ ƫƫ+5(! Mr B Hage .ƫ
ƫƫ !((%! /ƫ ƫƫ %.)% Mr A L Orrock Mr P S Ryan Mrs E P Tyler Commander Mr G A Woods Mr T J Haysman Mr I A Schunke Mr A M Bastian Mr G H Chibnall .ƫ ƫ5!. Mr K B Hall Mr I R Kellie .ƫ
ƫƫ +**!(( Mrs M Oudshoorn Mr J A Ryan Mr I R Uppill Mrs A L Andersen Mr C G Wright OAM ./ƫƫ+ #/+* Mrs B Seaton ./ƫƫƫ/0%* Mr M N Christie .ƫ ƫ ƫ5!00 Mr M L Hancock Mr P R Kershaw ASM .ƫƫƫ +1#(( Mr R K Owens Mrs B Schache .ƫƫƫ/$!. Mr B G Battersby .ƫ ƫƫ+1*# Mr M A Hyde AO APM Mrs E P Simpson Ms K M Bastian Mr L S Cibich Mr G G Edmonds Mr R L Hancock Mrs A M Kester Mr J A McGoogan Mr K J Packer Mrs A T Schapel Mrs V Van Hees BEM Mr R S Beahl Mr W G Jackson Mrs K E Stubing Mrs E M Batten Mrs B L Clements Mr J A Eglinton Mrs R Handley Mr K C Kettle Mr J W McKeough .ƫ ƫƫ./ Mr M J Scott ASM Mr H L Van Giesen Mrs M Beard Officer Mr P J Jackson .ƫƫƫ5)!/ Mr H J Bear Mrs L R Clyde Mrs H K Elix Mr E J Harding Mr M L King .ƫƫƫ !* Mr R T Parkinson Mrs M Seager Mr T Van Vugt Mr A C Bennett .ƫƫƫ
( +.* Mr J Jaensch ASM Ms C J Thompson Mrs K L Bear Mrs I T Collier Mrs L E Elles Mr G J Harvey .ƫ ƫƫ %*(+ $ Mr J M McLellan Mr K S Parslow Ms L Seyfang Mr M J Victory CHAPLAIN !2ƫ.!*0+*ƫ1(5ƫ Mr P A Bird Mr M L Allen Mr R Jeisman Mr R J Toshach Mr H Becker AM Mr K A Collins Mr R J Elliott Mrs L J Hawke Mr G A Kirby Mrs J E McLellan Mr J A Parsons Mrs M J Shipard Mrs L J Walford OAM JP

36 St John Ambulance Australia SA Inc Annual Report 2014/15 YEAR IN REVIEW YEAR IN REVIEW St John Ambulance Australia SA Inc Annual Report 2014/15 37 SPONSORS COMMUNITY AND SUPPORTERS PARTNERSHIPS

Thank you to the many generous individuals and COMPANIES, ORGANISATIONS AND INDIVIDUALS LEGACIES AND BEQUESTS Bendigo Bank and St John have many synergies, we Bendigo Bank has also assisted St John in delivering We are entering into a partnership, where individuals, organisations that have supported us this year with We record our appreciation to the many companies, Thank you to the many people who have chosen to both have a strong metro and regional presence and the First Aid in Schools program across SA. Bendigo media personalities and Bendigo Bank staff will financial and in-kind support. We also acknowledge organisations and individuals that have provided make a lasting difference with a legacy or bequest. work for the betterment of the communities we serve. has sponsored our SA Youth Council Award which is “volunteer” to raise funds to support St John those who wish to remain anonymous and those not assistance during the year. This generosity allows us to continue our services These synergies have led to a long term partnership ,.!/!*0! ƫ**1((5ƫ0ƫ+1.ƫ
3. /ƫ5ƫ0ƫ+2!.*)!*0ƫ volunteers to continue their work in the community. listed here. for generations to come. between Bendigo Bank and St John. House. Bendigo Bank branches will be partnered with Australian Executor Trustees Glen Williams Estate As a result of this partnership we have worked As a result of this partnership St John was St John divisions to “volunteer” to raise funds for that COMMONWEALTH, STATE AND LOCAL together to provide 21 defibrillators in South Australia instrumental in tendering and winning the national division. Not only will the campaign raise funds for Bendigo Bank .5*ƫ
**ƫ!**%/ƫ/00! GOVERNMENT AUTHORITIES across communities from Wudinna to Mt Gambier business for providing Bendigo Bank all of its first aid St John, it will also celebrate our volunteers and their City of Unley Mildred Tanner Estate and many places in between. Many of these units services. service to the community. We record our appreciation for the assistance have seen matched funding through other partners: received. Your support has allowed us to move Fay Fuller Foundation Oliver & Stella Raymond Trust Now our partnership is moving in an exciting local councils and the Foundation for Regional and new direction with the launch in early 2016 of the forward in our commitment to help the people !*.5ƫĒƫ0.% %ƫ!*ƫ* +3)!*0ƫ1* W Tiedeman Estate Rural Renewal amongst others. of South Australia. Volunteer For A Volunteer fundraising campaign. SGIC Community Grants

VOLUNTEERS’ SUPPORTERS Sincere gratitude to families and workplaces of our amazing volunteers for your continued support.

38 St John Ambulance Australia SA Inc Annual Report 2014/15 YEAR IN REVIEW YEAR IN REVIEW St John Ambulance Australia SA Inc Annual Report 2014/15 39 STAKEHOLDER ENGAGEMENT ARD BO TE A MEDIA EXPOSURE Media hits We have sought to raise the profile of the importance of first aid and related T topics through direct community engagement, including workshops, public S Consistent stories promoting the positive work we do in the community TV: 8 (including Syndicated Stations) relations activities, media coverage, social media channels and various appeared on major television stations in South Australia including Channel 7, Radio 77 (including Syndicated Stations) publications with our many stakeholder groups. Channel 9, Network Ten and the ABC, as well as South Australia’s highest rating Press: 163 individual stories FF STA radio stations and print press, including the Advertiser, Sunday Mail, Messenger newspapers and country press. ST JOHN Stories reached 9,382,639 South Australians, helping to build relationships with VOLUNTEERS N AT stakeholders and the public. IO N A L

B O SOCIAL MEDIA PLATFORMS A R 2014/15 2013/14 2012/13 2011/12 LAUNCH D LinkedIn followers St John Ambulance Australia (SA) Inc 441ƫ ĂāĆƫ Ĉāƫ ƫƫƫĀƫ ! !)!.ƫĂĀāā

www.linkedin.com/company/st-john-ambulance-australia-sa-inc

Facebook likes St John Ambulance | SA 5,765 3,439 1,836 234 September 2011

RECIPIENTSSERVICE

SA COMMUNITY SA www.facebook.com/stjohnambulancesa

POTENTIAL ALLIANCES RECRUITS Twitter followers @stjohn_sa 2,867 2,452 1,950 1,272 September 2011 MEDIA

HEALTH CARE SECTOR FIRST AID www.twitter.com/stjohn_sa & TERTIARY EDUCATION CONSUMERS CARE SYSTEM

SA HEATH EVENT YouTube subscribers GOERS St John Ambulance SA 55 48 26 0 EXTERNAL SUPPLIERS Lifetime views 10,601 6,890 4,559 3,668 January 2011 AGENCIES EXTERNAL www.youtube.com/user/StJohnAmbulanceSA

40 St John Ambulance Australia SA Inc Annual Report 2014/15 YEAR IN REVIEW YEAR IN REVIEW St John Ambulance Australia SA Inc Annual Report 2014/15 41 GOVERNANCE REGULATORY AND STATEMENT LEGISLATIVE ENVIRONMENT

$!ƫ%.! 0+./ƫ+"ƫ0ƫ +$*ƫ
)1(* !ƫ
1/0.(%ƫ STANDARDS St John operates within the highly regulated not-for- NOTICE OF ENDORSEMENT FOR CHARITY Bank: Westpac Banking Corporation (SA) Inc are responsible to the members for the These standards identify governance requirements profit, healthcare, and education and training (VET) TAX CONCESSIONS Solicitors: Cowell Clarke, Piper Alderman performance of the incorporated association. sectors. We adhere to all relevant codes of practice, for the Board as defined in One St John policies and Status awarded by the Australian Taxation Honorary Solicitor: Richard McNeill, Cowell Clark The focus of the Board is to ensure St John is standards - Corporate Governance Standards. laws and license agreements which govern these Office (ATO). environments: Auditors: PricewaterhouseCoopers appropriately managed and provides leading first aid 1. Board and management roles and responsibilities CODE OF CONDUCT (FIRST AID SERVICES and community services consistent with the culture are clearly defined and separated. INCORPORATED ASSOCIATION AND HEALTH CARE) Investment Advisor: Shadforth Financial and values of the Order of St John. Operating not-for-profit with a formal legal structure Group Limited 2. Board has processes in place for determining !(0$ƫ,.+"!//%+*(/ƫĨ+ 0+./Čƫ!#%/0!.! ƫ* ƫ The Board draws on and applies relevant corporate strategic direction. under the Associations Incorporation Act 1985. Enrolled Nurses) adhere to the registration Insurance Advisor: Aon Insurance governance principles and practices to assist it 3. Board has processes in place to monitor progress, REGISTERED CHARITY standards of the Australian Health Practitioner Australian Business Number (ABN): 42 947 425 570 %*ƫ!*/1.%*#ƫ0$!ƫ,!."+.)* !ƫ+"ƫ0ƫ +$*ċƫ5ƫ0+ƫ Regulation Agency (AHPRA). Health practitioners, day management of the organisation’s affairs and including reporting against performance measures. Australian Charities and Not-for-Profits Commission PRODUCTS – FIRST AID KITS AND EQUIPMENT (ACNC) registered in compliance with the Charities including Paramedics, not within the ambit of AHPRA implementation of corporate strategy and policy 4. Board has systems in place for ensuring TGA approved (Therapeutical Goods Act). Code of Practice. adhere to the Code of Conduct for Unregistered GOVERNANCE initiatives are delegated by the Board to the Chief compliance with regulatory and legal obligations. Health Practitioners under the Health and Community Workplace kits conform to Worksafe and SafeWork Executive Officer and the Executive Management team. ROYAL CHARTER 5. Board identifies all major risks for the St John Services Complaints Commissioner (HCSCC). SA Code of Practice. We abide by our constitution (Rules of the entity so they can be managed. Granted to the Order by Queen Elizabeth II. We continually monitor compliance with regulatory .1#ƫ(% !*/!ƫġƫ $! 1(!ƫĂČƫăƫ* ƫąčƫ
10$+.%/! ƫ5ƫ Association) which provides essential guidelines 6. Induction programs are in place for all new Board REGISTERED TRAINING ORGANISATION (RTO) requirements and ethical standards to ensure +2!.*)!*0ƫ+"ƫ+10$ƫ
1/0.(%ƫ!,.0)!*0ƫ+"ƫ in the principles and operating practices for our accountability to the community, stakeholders members. Australian Skills Quality Authority (ASQA) regulatory Health to possess, store and administer controlled organisation. and regulatory bodies. 7. Board members regularly review their body within the Vocational Education and Training substances (medications) using approved performance individually and as a Board. (VET) sector. RTO number 88041. organisational clinical protocols, guidelines and standing orders. The Board Chairman is accountable for standards. PUBLIC BENEVOLENT INSTITUTION (PBI) CHARITABLE FUNDRAISING LICENSES Australian Charities and Not-For-Profits Commission (ACNC) registered. Office of the Liquor and Gambling Commissioner – License held: Collections for Charitable Purposes DEDUCTIBLE GIFT RECIPIENT (DGR) Section 6 and section 7. Status awarded by the Australian Taxation Office License – Number CCP27 (ATO) to receive income tax deductible gifts and deductible contributions. INCOME TAX EXEMPT CHARITY (ITEC) St John Ambulance Australia Status awarded by the Australian Taxation South Australia Inc Rules of the Office (ATO), exempt from Income Tax and income Association Revised 2011 tax returns. stjohnsa.com.au/about-us/governance

GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 43 STRUCTURE

St John Ambulance Australia is part of the global humanitarian organisation the Order of St John which works to improve the health SA COMMUNITY and wellbeing of people across the world. COMMITTEES The Order of St John is a major international ST JOHN MEMBERS charity, accredited to the United Nations, đƫ
 ƫ  ƫ
ƫ 
 whose establishments provide first aid, đƫ  
ƫ
 health care and support services in over đƫ  ƫ
 40 countries around the world. đƫ 
 ƫ  BOARD đƫ
 ƫ 
  St John Australia-wide is active within all GROUP states and territories as part of a federated đƫ 
  CHIEF EXECUTIVE OFFICER COMMISSIONER structure governed by the St John Australia National Board, who determine national policy and set directions for the St John organisation across Australia.

Within SA we form part of that federated GENERAL GENERAL STATE SUPERINTENDENT structure and are governed by a Board MANAGER MANAGER +"ƫ%.! 0+./ċƫ%.! 0+./ƫ.!ƫ.!/,+*/%(!ƫ0+ƫ COMMERCIAL PEOPLE AND PROGRAMS EMERGENCY MAJOR the members for the performance of the MAJOR EVENTS incorporated association ensuring St John is EVENT MANAGEMENT appropriately managed and provides leading INFRASTRUCTURE first aid and community services consistent CEO OFFICE EDUCATION COMMUNITY CARE OPERATIONS YOUTH ENGAGEMENT with the culture and values of the Order of & ASSETS SUPPORT SERVICES AND DEVELOPMENT St John. OPERATIONS COMMUNITY INTERNAL OPERATIONS QUALITY FINANCE MARKETING EDUCATION AND ENGAGEMENT COMMUNICATIONS DEVELOPMENT TRAINING

INFORMATION EVENT HEALTH SALES YOUTH DEVELOPMENT STATE PROFESSIONAL TECHNOLOGY SERVICES OFFICER

HUMAN RESOURCES

Paid positions Volunteer positions

44 St John Ambulance Australia SA Inc Annual Report 2014/15 GOVERNANCE GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 45 PEOPLE THE BOARD

We are governed by a Board of MAL HYDE AO APM OStJ ANDREW MCLACHLAN CSC CStJ PHILLIP MILLS GLEN DOCHERTY MStJ KAREN LIMB %.! 0+./ƫ) !ƫ1,ƫ+"ƫ +))1*%05ƫ Chairman Chairman Deputy Chairman Deputy Chairman Treasurer and business leaders with a strong Appointed Dec 2014 Appointed May 2013 - Dec 2014 Appointed Dec 2014 Appointed Jun 2013 - Nov 2014 Appointed Nov 2013 sense of community service who Co-opted Member Former Treasurer and Deputy Chairman Elected Member Chair of Ophthalmic Branch are committed to the principles of Karen has extensive career experience covering Appointed Nov 2001 Appointed Nov 2009 Appointed Nov 2012 Appointed May 2014 corporate governance in terms of all aspects of financial management and is currently the Chief Financial Officer - Australia responsibility, self-regulation, prudent Mal has recently retired as the Commissioner of Police Andrew was a member of the St John Ambulance South Phillip Mills is the Chief Executive Officer of the National Elected Member * ƫ!3ƫ!(* ƫ"+.ƫ +00ƫ  +*( ċƫ.!2%+1/ƫ management of funds and best in South Australia, a position held since 1997. His past Australia Board since 2009 when he was appointed the Beattie Transport Group with responsibility for strategic Appointed Nov 2011 to this she was the Chief Operating Officer at practice. All positions are voluntary professional memberships have included Member of the Treasurer. In June 2013 he was elected to the Chair of and business planning, marketing and coordination of (!**ƫ3/ƫ0$!ƫ!,105ƫ$%.)*ƫ+"ƫ0ƫ +$*ƫ Kelly & Co Lawyers. Karen held various roles whereby the members freely donate Australian Crime Commission, Member of the Australian the St John Ambulance South Australia Board and also daily operations, fleet management, finance and human Ambulance SA and appointed as Chairman of the when she resided in the UK with Anheuser time and professional expertise. and New Zealand Advisory Agency and Member of ,,+%*0! ƫ/ƫƫ%.! 0+.ƫ+"ƫ0$!ƫ0%+*(ƫ+. ƫ+"ƫ0ƫ +$*ƫ resources. Phillip is a graduate member of the Australian St John SA Ophthalmic Branch in 2014. Glenn is Busch (Budweiser), Safeway UK and ExCel UK. CrimTrac. Ambulance Australia. */0%010!ƫ+"ƫ+),*5ƫ%.! 0+./ƫ* ƫ +),(!0! ƫƫ /0!.ƫ BOARD STRUCTURE also the Mayor of Playford Council, the fastest of Business Administration from the University of South A member of CPA Australia (Fellow) and the Currently he is a Fellow of the Australian Institute Prior to these appointments he held the positions of growing council in South Australia. He has also The Board is comprised of the Australia in 2010 to compliment his extensive experience
1/0.(%*ƫ */0%010!ƫ+"ƫ+),*5ƫ%.! 0+./Čƫ +"ƫ+),*5ƫ%.! 0+./Čƫ0$!ƫ.!/% %*#ƫ !)!.ƫ+"ƫ0$!ƫ !,105ƫ$%.ƫ+"ƫ0$!ƫ0ƫ +$*ƫ+10$ƫ
1/0.(%ƫ+. Čƫ$%.ƫ !!*ƫƫ+1* %((+.ƫ* ƫ!,105ƫ 5+.ƫ"+.ƫ0$!ƫ%05ƫ+"ƫ following members: in the freight transport and logistics industry. Phillip has Karen has previous Board experience with

ƫ5ƫ+))!)+.0%+*ƫ+1* %(Čƫƫ)!)+.0%+*ƫ+1* %(Čƫƫ of the St John South Australian Playford. He has regulatory, strategic planning and Coopted Directors: developed small and large scale networks Young Adelaide Voices, and holds a Bachelor $.!!ƫ%.! 0+./ƫ member of the UniSAniSA BusinessBusiness AuditAu Risk & Compliance Sub financial managementement experience which is an asset coopted by the Board, one of whom nationwide, ccontributingontributing to of BusinessBusines and a Masters of School Advisory BBoardoard and a CommitteeCo and member to St John. Glennn hhasas mmoreore ththanan shall be appointed Treasurer. the successfulul developmentdevelopment BusinessBusiness AdministrationA member of other boardsboards,, of the Australian Risk & a decade of experienceerience in Local and implementationntation ofof largelarge (MBA).(MBA). Appointed Directors: Chairman of including the Bedfordford group.group. ComplianceCo Committee, Government. Withth eextensivextensive scale operationsons within the Training, Chairman of Community He has been awardedded thethe OfficerOfficer andand is a Commander of director experiencence Glenn is a industry. Philliplip upupholdsholds hhisis Care, Chairman of Operations. of the Order of Australia,ustralia, the thethe Order of St John director of Netballall SA andand CChairhair social and environmentalnvironmental Elected Directors: Three members, Australian Police MMedal,edal, the Ambulance.Am Andrew is of Netball SA Auditudit andand Risk responsibilitieses whilst not otherwise appointed, who shall St John Service Medal,edal, tthehe an experienced company +))%00!!Čƫ%.! 0+.ƫ+"ƫ!#%+*(ƫ 0+.ƫ+"ƫ!#%+*( maintaining a clear focus be elected from the membership. National Medal, thehe Victorian directordir with qualifications !2!(+,)!*0ƫ
1/0.(%ƫ
1/0.(%ƫ
!(% !ƫ on financial grgrowthowth and South Australianlian PolicePolice in law and management. !0.+Čƫ%.! 0+.ƫ+"ƫ .'ƫ(%,$*0ƫ+"ƫ .'ƫ(%,$*0ƫ and development,ment, anandd Service Medals, andnd the College. Glenn iss also a MemberMember is committed SA Police Leadershipship of the Order of StSt JJohnohn to business and Efficiency Medal.dal. Ambulance and rremainsemains excellence. Hee hhasas Mal is also an Officercer the Chair of the SA a strong sensese of the Order of Ophthalmic Branch.nch. St John Ambulance.ce. of communityy service havingg served as a St John volunteer.

46 PEOPLE THE BOARD CONTINUED

NOEL HENDER BEM CStJ BRONTE WEEKS OStJ GARRY COOMBES AM KStJ SAMANTHA HELLAMS DENISE NITSCHKE Commissioner Chair of Community Care Chair of Training Elected Member Elected Member Appointed Jun 2014 Appointed Mar 2009 Appointed Jun 1998 Appointed Nov 2013 Appointed Nov 2014 - resigned May 2015 BOARD MEETING Sam is a senior executive with more than 15 As an educational consultant, former teacher and Bronte is an Officer of the Order of St John Garry Coombes retired in 2001 after a career in teaching !*%/!ƫ$/ƫ*ƫ!40!*/%2!ƫ,.+"!//%+*(ĥ2+(1*0!!.ƫ years’ experience in legal, marketing and general ATTENDANCE educational administrator, Noel has enjoyed a steeped Ambulance with 14 years of experience and education administration. His time as a senior career in health and community services sectors, management roles and has worked in the private .!!.ƫ3%0$ƫ0$!ƫ!,.0)!*0ƫ"+.ƫ 1 0%+*ƫ* ƫ in Community Care and a further 11 years’ TAFE executive included involvement in the national either as a Registered Nurse or Manager/Trainer and government sectors. Sam served on the Children’s Services and the wider education arena, experience as a member of the Auxiliary, rising development of the current VET quality system and the of NGO in rural and remote areas. Skills and Audit Risk and Compliance Committee of St John including 10 years as a secondary school principal. to the position of Vice President at the time of implementation of that system in the SA TAFE sector. experience in obtaining funding and establishing 
ƫ* ƫ+0$!.ƫ,/0ƫ.+(!/ƫ%* (1 !ƫ!,105ƫ$%.ƫ community organisations from the grassroots to Experience spans educational leadership, strategy the retirement of the Auxiliary. Since that time he has continued his interest and BOARD MEMBER 2014 2015 +"ƫ+(1*0!!.%*#ƫ
ĒČƫ!,105ƫ$%.ƫ+"ƫ,%*ƫ implementation, change management, project and managing Pilbara Indigenous Organisation and 1.%*#ƫ$!.ƫ0%)!ƫ3%0$ƫ0$!ƫ
14%(%.5Čƫ/$!ƫ3/ƫƫ involvement in education through participation in Bifida & Hydrocephalus Association of SA Inc and resource management, program analysis and review. OZhelp Foundation in remote WA. key member responsible for raising significant and subsequent management of REVISE, a volunteer appointments on Advisory Boards for the University *ƫ.!01.*%*#ƫ".+)ƫ0$!ƫ%(.Čƫ!*%/!ƫ3/ƫ JUL AUG SEP OCT NOV DEC FEB MAR APR MAY JUN +!(ƫ$+( /ƫƫ $!(+.ƫ+"ƫ
.0/Čƫ%,(+)ƫ+"ƫ! $%*#Čƫ funds for St John. She has volunteered as organisation providing learning support for isolated of Adelaide, Wine Australia Corporation and the . 10!ƫ%,(+)ƫ%*ƫ 1 0%+*(ƫ
)%*%/0.0%+*Čƫ a Red Cross volunteer (non-medical) in the students. employed as HR Manager/Trainer in Community South Australian Government. She is currently a Mal Hyde - Services In Home Care and Support. Latterly, %,(+)ƫ+"ƫ1/%*!//ƫĨ.+*0(%*!ƫ *#!)!*0ĩČƫ )!.#!* 5ƫ!,.0)!*0ƫ+"ƫ0$!ƫ+5(ƫ
!(% !ƫ Garry’s professional membership includes Member Board Member of Bedford Phoenix and is a member Andrew McLachlan - - - - - !*%/!ƫ.!01.*! ƫ0+ƫ% 0+.ƫ.+.ƫ* ƫ.!01.*! ƫ0+ƫ Certificate 4 in Training and Education, and has Hospital and at St Andrews Hospital. She is a of the Australian Bravery Awards Council, St John of the Viability Committee of Volunteering SA&NT. the local hospital as a nurse and to volunteer work Phillip Mills - 1* !.0'!*ƫ
1/0.(%*ƫ.!!.ƫ!2!(+,)!*0ƫ01 %!/ċƫ current member of Novita. Ambulance representative – SA State Recovery A member of the Law Society of SA, the Leaders within the local community. (!**ƫ+ $!.05 ------Noel is a longstandingngstanding St John volunteer with Committee, Member and State Board Member of Institute of SA andd thethe AustralianAustralian Karen Limb - vast experienceence across the Australian Institutestitute of EmergencyEmergency */0%010!ƫ+"ƫ+),*5ƫ%.! 0+./Čƫ*5ƫ%.! 0+./Č Qualifications held include Bachelor of Nursing, Community Services Cert, Cert Ambulance leadership, developmentdevelopment Services, Memberer of the ACE Council Sam is also a Fellowow ofof thethe Noel Hender - Studies, OHS Cert, Fire & Safety Cert, Manual and training,g, and is a of the VEET Boardard to JuneJune 1999.1999. Governor’s Leadershiprship Bronte Weeks - Commanderer of thethe OrderOrder His past membershipsrships includeinclude Foundation. She hoholdslds Handling Cert. Extensive volunteer board Garry Coombes - of St John AAmbulance.mbulance. State Executive memembermber ofof undergraduate degreesgrees in Arts experience with South Coast Hospital Board, Samantha Hellams - Noel has alsoso beenbeen AUSTAFE, St Johnhn Ambulance and Law and post-graduate-graduate +10$!.*ƫ%2%/%+*(ƫ ! % (ƫ+. Čƫ(%* !./ƫ !*%/!ƫ%0/ $'! ------awarded thee BrBritishitish representative onn the SA State qualifications in Lawaw and Research Board, Vice President of PANGO, Empire Medaldal (BEM) for %//0!.ƫ+))%00!!Čƫ !)!.ƫ+"ƫ00!!Č !)!.ƫ+"ƫ Business Administration.tration. Southern Fleurieu and KI Board. ((*0.5ƫĨ%2%(ƫ%2%/%+*ĩċ%2%(ƫ%2%/%+*ĩċ the State Emergencyency Services Coordinating Committee,mmittee, and Board Member ofof thethe Norwood Rotaryy Club. Garry is a Memberer of the Order of Australiastralia (AM) and a Knightht of the Order of St John Ambulance.nce.

GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 49 SUPPORTING OUR PEOPLE

GOALS AND COMPETENCIES WORK HEALTH AND SAFETY WELLBEING SAFE ENVIRONMENT SUPPORT FOR MEMBERS With such a diverse membership, and one that Compliance with legislative requirements is an As part of our ongoing commitment to enhance Child protection continues to be one of the most 0ƫ +$*ƫ%/ƫƫ/%#*0+.5ƫ0+ƫ0$!ƫ!"!* !ƫ!.2% !/ƫ covers almost all parts of the State, having robust important part of how we work, including work wellbeing staff can access the Employee Assistance important aspects of how St John operates, and Support Program, an exciting partnership where systems in place to effectively support and monitor health and safety. We are committed to providing Program - an independent confidential counselling when it comes to the safety, wellbeing and protection St John publicly acknowledges its support for all activity is critical to our success. a safe workplace for all members, staff or service. The Program provides highly qualified, skilled of the 668 cadets and young people that make up members, paid and volunteer, who are also active volunteers, whether they are in the office, at and experienced counsellors specifically trained St John, there is no compromise. 3%0$%*ƫ0$!ƫ!"!* !ƫ!.2% !/ƫ.!/!.2!/ċ clients’ homes or at such places as Clipsal 500. to help resolve problems that can affect personal Training and awareness raising of child protection ENTERPRISE AGREEMENT wellbeing and working life, such as: activities and mandated notification has continued Incident and Accident Register 2014/15 2013/14 The Enterprise Agreement covering paid staff Lost time injuries 2014/15 2013/14 đƫ)+0%+*(ƫ/0.!// with all members dealing with young people continues to serve us and the paid membership Trip Hazard - no treatment required to participate. Whilst performance in this Operations volunteer đƫ+.'ġ.!(0! ƫ %þ 1(0%!/ well. The focus of the current EBA is around regard is strong, as evidenced in the independent Trip Hazard - resulting in First Aid treatment 1 members đƫ.!!.ƫ +* !.*/ performance and to this end formal approaches đƫ *0!.,!./+*(ƫ +*ý% 0 review of Child & Vulnerable People Protection to the development of staff, the monitoring of Manual handling injury 1 1 Community Care members 1 Staff at any level of the organisation may access practices, enhanced policies, procedures and performance, the setting of standards continue Repetitive/over-use injury Paid members 2 4 up to three sessions per year. education packages will continue to be rolled out to gain importance. Property damage only - no personal harm 16 15 to stakeholders to demonstrate that we are serious Volunteer members have access to a Peer Support about protecting our cadets. The establishment of the Staff Representative Property damage - resulting in injury 1 Work Cover injuries 2014/15 2013/14 network, again confidential, which includes access Group provides all staff with a formal forum to

Injury requiring treatment - not St John related 6 13 Back/neck 2 to specialist external expertise. raise matters related to their employment. This CRIMTRAC group is representative of all areas of the paid Injury requiring treatment - St John related 18 15 Arm/wrist/hand St John is an accredited user of CrimTrac, which workforce and management. Operations member injuries - use of First Aid Unit Head/face allows us to conduct in-house criminal history checks for all members. In support of various Operations injuries other - duty related Leg/ankle/foot 2 pieces of legislation, including the Child Protection Near miss 2 4 Stress 1 Act, all members are required to have such checks Other occurrence - no potential hazard 14 9 Heart/major organs conducted on joining and (at least) on a 3 yearly basis. Newly appointed members (staff or volunteers) Other occurrence - potential hazard 7 14 cannot commence work until CrimTrac is cleared. Community Care - volunteer incidents 2 6 Break-in/theft 1 Cadet camp incident/injury

Between 1 July–30 June, maximum number of days with no injury 52 Between 1 July–30 June, maximum number of days without a vehicle accident (including minor accidents) 109

50 St John Ambulance Australia SA Inc Annual Report 2014/15 GOVERNANCE GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 51

FUNDING FINANCIALS

We are a social enterprise, meaning a not-for-profit We are a social enterprise, meaning a not-for-profit SUMMARY OF COMPREHENSIVE INCOME that applies commercial strategies to generate that applies commercial strategies to generate funding for health and wellbeing programs. funding for health and wellbeing programs, rather 2014/15 2013/14 2012/13 2011/12 2010/11 than for maximising profits for shareholders. Description ($’000) ($’000) ($’000) ($’000) ($’000) Revenue 9,779 10,027 10,651 9,855 9,160

This is achieved primarily through the delivery Expenses 10,321 10,680 10,618 9,379 8,046 of training as an RTO and the sale of first aid Net Operating Surplus/(Deficit) before (542) (653) 33 447476 1,114 FIRST AID IN products. Every dollar spent with St John enables PRIMARY SCHOOLS Depreciation & Disposals us to provide community services like first aid FUNDS FUNDS 1% FUNDRAISING, DONATIONS care for the public, education initiatives, support !,.! %0%+* 608 661 688 736 804 GENERATED: AND LEGACIES SPENT: for the underprivileged, social inclusion and youth 2% Net Gain/(Loss) on disposal of Property, (8) 256 227 3,046 865 development programs. EVENT FEES Plant and Equipment 8% EVENT HEALTH Net Surplus/(Deficit) for the year (1,158) (1,058) (428) 2,786 1,175 GRANTS SERVICES EDUCATION 11% 35% Other Comprehensive Income 318 687 727 (512) 285 AND PRODUCTS INVESTMENTS 71% Total Comprehensive Income /(Loss) for the year (840) (371 ) 299 2,274 1,460 5%

OTHER INCOME TOTAL 3% TOTAL $10,781,633 The net operating deficit before depreciation and disposals was $542,000 compared to a deficit of $653,000 INVESTMENTS in 2013/14. This marginal improvement was driven by a variety of factors that have resulted in lower expenses $9,622,966 1% +û/!0ƫ5ƫ(+3!.ƫ%* +)!ƫ 1.%*#ƫĂĀāąĥāĆƫĨ.!"!.ƫ"+((+3%*#ƫ,#!ĩċƫ1.%*#ƫĂĀāĆĥāćČƫ)*#!)!*0ƫ%/ƫ"+ 1/%*#ƫ+*ƫ EDUCATION growing revenue by implementing a range of initiatives, especially in sales and merchandising, throughout the SOCIAL AND PRODUCTS INCLUSION year. Total comprehensive income for 2014/15 was a loss of $840,000 compared to a loss recorded during 39% 9% 2013/14 of $371,000. MARKETING & FUNDRAISING 7% YOUTH ENGAGEMENT 7% HISTORY AND HERITAGE 1%

52 St John Ambulance Australia SA Inc Annual Report 2014/15 GOVERNANCE GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 53 FINANCIALS CONTINUED

WHERE OUR MONEY COMES Revenue By Category 2014/15 Percentage 2013/14 2012/13 2011/12 2010/11 WHERE OUR MONEY Expenses By Category 2014/15 Percentage 2013/14 2012/13 2011/12 2010/11 FROM – REVENUE GOES – EXPENSES Training Fees 5,365 56% 5,516 5,939 5,792 5,341 Salaries & Oncosts 5,153 48% 5,362 5,241 4,757 4,154 We received operating Total expenses were revenue of $9,622,966 during Merchandising 1,465 15% 1,697 1,815 1,542 1,593 $10,781,629 during 2014/15, Administration 1,818 17% 2,075 1,743 1,704 1,215 2014/15, $216,864 or 2% less $372,136 or 3% lower than last Grants 1,059 11% 898 1,019 840 676 Operational 1,402 13% 1,310 1,308 988 1,045 than in the previous year due year due to lower payroll and to lower training fees and Event Fees 793 8% 626 397 433 0 administration related costs. !,.! %0%+* 608 6% 661 688 736 804 product sales. Investments 501 5% 539 595 664 457 Merchandising 602 6% 686 753 603 621

Other 295 3% 350 372 225 279 Property 591 5% 568 674 576 510

1* .%/%*#ƫĒƫ+*0%+*/ 101 1% 155 166 139 568 Marketing 400 4% 287 509 452 375 Bequests 43 0% 60 154 63 246 Finance 207 2% 204 195 141 126

Total 9,623 100% 9,840 10,456 9,698 9,160 Total 10,782 100% 11,154 11,112 9,958 8,850

The largest contributions to revenue were provided to be flexible with pricing arrangements in response Grant income for 2014/15 increased by 18% on Salaries and on-costs comprised 48% of our total Merchandising costs decreased by 12% from last The remaining 17% of expenses comprised spend by the social enterprise activities - training fees and to competitors under cutting prices. In response, the last year due to additional HACC funding plus outlays of which 39% relates to social enterprise year reflecting lower sales volumes whilst profit associated with property, including all occupancy merchandising sales, which accounted for 71% of course prices charged for 2014/15 were generally government funding for the Flourishing Life activities, 16% relates to program delivery activities margins on kits and defibrillator sales decreased related costs, marketing and finance, as well as all revenue received. Of the other revenue sources, kept at 2013/14 levels. Program within Community Care. Investment income and 45% relates to support staff activities. by 2% and 3% respectively from the prior year. depreciation on property, plant and equipment grants accounted for 11% of the revenue received, Training growth during 2015/16 will be driven decreased by 7% from last year due to a reduction Merchandising, operational and administration based Operational expenses include costs associated with assets. These expenses increased by 5% from last event fees 8% and investment income 5%. by improvements in the effectiveness of our in managed investment fund distributions. Event expenses are our other main expense categories, training courses and vehicle, inventory, asset and year. Training fees for 2014/15 decreased by 3% on last sales function through re-organisation, training fees increased from last year by 27%, with significant collectively comprising a further 35% of all expenses. event management, and these expenses collectively increases in fees received from commercial events. increased by 7% from last year. Administration related year due to fewer public and private PFA courses. and development of the sales team, and closer Salaries and oncosts for 2014/15 decreased by 4% on DISPOSAL OF PROPERTY The fees we received from on-site courses decreased performance management. Event contributions over 2014/15 averaged $8.64 last year primarily due to the impact of lower average expenses decreased by 12% from last year mainly per hour for the hours provided by volunteers at due to business restructuring expenses incurred There were no property disposals by St John during by 7% from last year, with these courses continuing Merchandising income for 2014/15 decreased by FTE employee numbers of 3.2 over the past year to account for 33% of our total training fees. The all events across SA. In comparison, average event offset by a 3.5% salary increase for EBA staff. during 2013/14 and lower professional and legal fees 2014/15. 14% from 2013/14. This decrease was driven by contributions over 2013/14 were $7.01 per hour. incurred during 2014/15. overall 3% decrease in training fees has been driven lower kit, defibrillator and componentry sales by the ongoing impact of increasing competition, volumes primarily resulting from minimal product course mix changes and continuing promotional spend.

54 St John Ambulance Australia SA Inc Annual Report 2014/15 GOVERNANCE GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 55 FINANCIALS CONTINUED

SUMMARY OF FINANCIAL POSITION STATEMENT OF CASH FLOWS 2014/15 2013/14 2012/13 2011/12 2010/11 2014/15 2013/14 2012/13 2011/12 2010/11 Description ($’000) ($’000) ($’000) ($’000) ($’000) Description ($’000) ($’000) ($’000) ($’000) ($’000) Assets 18,805 19,570 20,477 19,815 17,202 Cash flows from operating activities (1,024) (1,880) (788) (386) 443

Liabilities 2,021 1,946 2,483 2,120 1,781 Cash flows from investing activities (93) 359 151 3,258 729

Equity 16,784 17,624 17,994 17,695 15,421 Cash flows from financing activities 144 214 331 203 383

!0ƫ * .!/!ƫĥƫĨ! .!/!ĩƫ%*ƫ/$ƫ!( (973) (1,307) (306) 3,075 1,555 Cash at Beginning of Financial Year 5,385 6,692 6,998 3,923 2,368

Cash at End of Financial Year 4,412 5,385 6,692 6,998 3,923

WHAT WE OWN - ASSETS investments reflecting capital and income growth in WHAT WE OWE - LIABILITIES It should be noted that if the St John property The major components of our assets include: our Managed Investment Fund. Our liabilities were worth $2.0m as at 30 June 2015, portfolio was revalued at fair value (market value) As at 30 June 2015, the market value of our an increase of $0.1m compared to 2013/14. Of this, management believes that the net assets of St John đƫ.+,!.05Čƫ2!$% (!/Čƫ,(*0ƫ* ƫ!-1%,)!*0 investment portfolio was $8.9m, reflecting a net current liabilities comprise 98%. SA would be materially higher. đƫ/$ƫ//!0/Čƫ%* (1 %*#ƫ/$+.0ƫ0!.)ƫ%*2!/0)!*0/ increase in market value from 30 June 2014 of $0.6m. The Cash Flow Statement provides information on đƫ! !%2(!/ The increase in liabilities is predominately due to the movement of cash in and out of our organisation đƫ *2!*0+.5 This capital value portion of this increase is reported trade creditors, as generally the price of goods have during the year. Net cash used by operating activities đƫ +*#ƫ0!.)ƫ%*2!/0)!*0/ as an increase in the asset revaluation reserve of St %* .!/! ƫ 1.%*#ƫ0$!ƫü** %(ƫ5!.ċƫƫ1!ƫ0+ƫ0%)%*#Čƫ there were some larger debts outstanding as of year during 2014/15 was $1.0m. As at 30 June 2015, our Together, these assets account for $18.8m as at 30 John. The total return after fees over the prior 12 end, which were all paid the following month. cash balances were $4.4m. June 2015. This represents a decrease of $0.8m or 4% month period was 6.83%. from last year. Non-current assets comprised 71% of St John manages a portfolio consisting of 28 this total. properties, which is the same number as last year. WHAT WE ARE WORTH - EQUITY Karen Limb Asset values decreased within cash and grant income The properties owned by St John are currently Equity reflects our net assets less liabilities. The Treasurer receivable mainly due to the impact of lower sales recorded in the accounts at historical cost less balance of equity as at 30 June 2015 was $16.8m, a and the receipt of the SA Heath Grant accrued late accumulated depreciation and do not reflect their decrease of $0.8m from 2013/14. This decrease was 2013/14 which was offset by an increase in long term market value. due to the operating deficit for the year of $1.2m offset by an increase in the fair investment value reserve of $0.3m.

56 St John Ambulance Australia SA Inc Annual Report 2014/15 GOVERNANCE GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 57 IndependentIndependent auditor’s report to the members ooff St John Basis ooff accounting and restriction on distribution and useuse AAmbulancembulance Australia SA IncorporatedIncorporated Without modifyingmodifying our opinion, we draw attention to Note 1 to the financialfinancial report, which describesdescribes the basis ofof accounting. The financialfinancial report has been prepared forfor the purpose ofoff fulfillingulfilling the Report on the f financialinancial report directors’ financialfinancial reporting responsibilities under thethe Associations Incorporation Act 1985, the AustralianAustralian Charities and Not-for-profitsNot-for-profits Commission Act 2012, and the Association’s constitution. AsAs We have audited the accompanying financialfinancial report, being a special purpose financialfinancial report, ofof StSt aaresult,the result, the financialfinancial report may not be suitable forfor another purpose. Our report is intended solely forfor John Ambulance Australia SA Incorporated (the Association), which comprises the balance sheet as atat the members ooff St John Ambulance Australia SA Incorporated. 30 June 2015, the statement ofof comprehensive income, statement ofof changes in equity and statemenstatementt ofof cash flowsflows forfor the year ended on that date, a summary ofof significantsignificant accounting policies, other AuditAudit opinion pursuant to the Collections forfor Charitable Purposes Act - 19391939 explanatory notes and the directors’ declaration. InIn our opinionopinion:: DirectorsDirectors ofof the Association responsibility forfor the financialfinancial report (a) The f financialinancial report gives a true and fairfair view ofof the financialfinancial results ofoff fundraisingundraising appeal The directors ofof the Association are responsible forfor the preparation ofof the financialfinancial report that gives a activitiesf foror thef financialinancial year ended 30 June 2015;2015; true and f fairair view in accordance with Australian Accounting StandardStandardss, the AssociationsAssociations (b) The f financialinancial report has been properly drawn up, and the associated records have been properly IncorporationIncorporation Act 1985, and the AustralianAustralian Charities and Not–Not–for-profitsfor-profits Commission Act 2012 keptf foror the period 1 July 2014 to 30 June 2015, in accordance with the CollectionsCollections f foror ((ACNCACNC Act 20122012),), and forfor such internal control as the directors determine is necessary to enable the CharitableCharitable Purposes Act 19391939 andand Regulations; andand preparation ooff the f financialinancial report that is f freeree f fromrom material misstatement, whether due to fraudfraud or eerror.rror. (c) Money received as a result oofff fundraisingundraising appealappeal activities conducted during the period fromfrom 1 July 2014 to 30 June 2015 has been properly accountedf foror and applied in accordance with the Auditor’sAuditor’s responsibility CollectionsCollections f foror Charitable Purposes Act 19319399 and Regulations. Our responsibility is to express an opinion on the financialfinancial report based on our audit. We conductedconducted our audit in accordance with Australian Auditing Standards. Those standards require that we comply wwithith relevant ethical requirements relating to audit engagements and plan and perperformform the audit to obtain reasonable assurance whether the financialfinancial report is freefree fromfrom material misstatement. PricewaterhouseCoopersPricewaterhouseCoopers An audit involves performingperforming procedures to obtain audit evidence about the amounts and disclosuredisclosuress in the f financialinancial report. The procedures selected depend on the auditor’s judgement, including the assessment ooff the risks ooff material misstatement ooff the financialfinancial report, whether due to fraudfraud or error. InIn making those risk assessments, the auditor considers internal control relevant to the entity’entity’ss preparation and fairfair presentation ofof the financialfinancial report in order to design audit procedures that are Kevin ReiReidd AdelaideAdelaide appropriate in the circumstances, but not forfor the purpose ofof expressing an opinion on the effectivenesseffectiveness PPartnerartner 30 September 20120155 ooff the entity’s internal control. An audit also includes evaluating the appropriateness ofof accountingaccounting policies used and the reasonableness ooff accounting estimates made by the directors, as well asas evaluating the overall presentation ofof the financialfinancial report.

WebelievethattheauditevidencewehaveobtainedissuWebelievethattheauditevidencewehaveobtainedissufficientandappropriatetoprovideabasisforfficient and appropriate to provide a basis for our audit opinion.

Auditor’sAuditor’s opinion InIn our opinion, the financialfinancial report ooff St John Ambulance Australia SA Incorporated is in accordance withwith tthehe Associations Incorporation Act 19851985,and the Australian Charities and Not-for-profitsNot-for-profits CCommissionommission Act 2012, including:including:

(a) giving a true and f fairair view ooff the Association’s f financialinancial position as at 30 June 2015 and ooff it itss performanceperformance f foror the year ended on that date, anandd

(b) complying with Australian AccountingStandards to the extent described in Note 1.

PricewaterhouseCoopers,PricewaterhouseCoopers, ABN 52 780 433 757577 Level 11, 7 700 Franklin Street, ADELAIDE SA 5 5000,000, GPO Box 4 418,18, ADELAIDE SA 5 5001001 TT::+61 +6188 8 8218218 7000, F: +61 88 8 8218218 7999, www.pwc.com.au www.pwc.com.au

LiabilityLiability limited byby a scheme approved under Professional Standards Legislation.Legislation.

58 St John Ambulance Australia SA Inc Annual Report 2014/15 GOVERNANCE GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 59 FINANCIALS CONTINUED

ST JOHN AMBULANCE AUSTRALIA SA INC ST JOHN AMBULANCE AUSTRALIA SA INC STATEMENT OF COMPREHENSIVE INCOME BALANCE SHEET

FOR THE YEAR ENDED 30 JUNE 2015 FOR THE YEAR ENDED 30 JUNE 2015

30 June 30 June 30 June 30 June 30 June 30 June 2015 2014 2015 2014 2015 2014 $ $ $ $ $ $ Income 8,829,250 8,982,714 ASSETS LIABILITIES Current assets Current liabilities Other income 950,367 1,044,213 Cash and cash equivalents 4,411,623 5,384,999 Trade and other payables 1,427,415 1,215,797 Cost of sales (602,496) (686,437) Trade and other receivables 819,627 671,337 Provision for employee entitlements 548,205 630,644 Employee expenses (5,141,572) (5,339,101) Inventories 181,908 130,220 Total current liabilities 1,975,620 1,846,441 !,.! %0%+*ƫ* ƫ)+.0%/0%+*ƫ!4,!*/! (608,425) (660,995) Grant income receivable 0 239,868 Non current assets Administrative expenses (4,577,297) (4,654,201) Total current assets 5,413,158 6,426,424 Provision for employee entitlements 45,900 99,297 Net gain on disposal of property, plant and equipment (8,489) 256,167 Non current assets Total liabilities 2,021,520 1,945,738 (Deficit) for the year (1,158,662) (1,057,640) Available-for-sale financial assets 8,947,261 8,373,084 Net assets 16,783,559 17,623,772 Other comprehensive income Items that may be classified to the statement of comprehensive income Property, plant and equipment 4,406,359 4,680,748 FUNDS

Changes in the fair value of available-for-sale financial assets 318,449 687,190 Intangible assets 38,301 89,254 Reserves 7,682,004 7,233,944

Items that will not be reclassified to the statement of comprehensive income - - Total non current assets 13,391,921 13,143,086 Accumulated surplus 9,101,555 10,389,828

Other comprehensive income for the year 318,449 687,190 Total assets 18,805,079 19,569,510 Total equity 16,783,559 17,623,772

Total comprehensive (loss)/income for the year (840,213) (370,450) The above balance sheet should be read in conjunction with the accompanying notes.

The above statement of comprehensive income should be read in conjunction with the accompanying notes.

60 St John Ambulance Australia SA Inc Annual Report 2014/15 GOVERNANCE GOVERNANCE St John Ambulance Australia SA Inc Annual Report 2014/15 61 EXECUTIVE FINANCIALS CONTINUED SUMMARY

ST JOHN AMBULANCE AUSTRALIA SA INC The Strategic Plan 2012-17 is a STATEMENT OF CASH FLOWS comprehensive set of activity which OUR MISSION To empower and support the South Australian community through the provision of coordinates and aligns work with first aid response and social care. FOR THE YEAR ENDED 30 JUNE 2015 our mission and vision, and sets common goals and priorities. This will OUR VISION We will be indispensable to the health of every household, workplace and public 30 June 30 June ensure we continue to provide high gathering in South Australia. 2015 2014 quality services and capitalise on all Our people and expertise will help those in need, including our international $ $ opportunities. neighbours. Cash flows from operating activities Setting our strategic direction ensures OUR FUTURE Receipts in course of operations 8,910,307 9,008,722 we are clear about what we do and đƫƫ *ƫĂĀāĈČƫ0ƫ +$*Čƫ,.+)%*!*0(5ƫ(+ 0! ƫ .+//ƫ+10$ƫ
1/0.(%Čƫ%/ƫ%* %/,!*/(!ƫ0+ƫ the health and social welfare of the community. Payments in course of operations (9,935,225) (10,888,383) what we will achieve. đƫƫ!ƫ.!ƫƫ$%#$(5ƫ.!#. ! ƫ'!5ƫ.!/,+* !.ƫ0+ƫ %2%(ƫ!)!.#!* %!/ċ The journey towards our vision is Proceeds from donors, bequests and fundraising 144,451 214,303 guided by strategic themes - Key đƫƫ!ƫ.!ƫ'*+3*ƫ/ƫ! 1 0+./ċ Net cash outflow from operating activities (880,467) (1,665,358) Outcomes 1 through 13. đƫƫ!ƫ.!ƫƫ.!/,! 0! ƫ/+1. !ƫ+"ƫ3!((ġ.!/!. $! ƫ$!(0$ƫ 0ƫ* ƫ%*"+.)0%+*ƫ* ƫ actively support the development of technology for first aid.

Cash flows from investing activities PLAN STRATEGIC đƫƫ!ƫ.!ƫ.!*+3*! ƫ/ƫ*ƫ+.#*%/0%+*ƫ0$0ƫ/!.%+1/(5ƫ!*##!/ƫ5+10$ƫ".+)ƫ3$% $ƫ Payments for property, plant and equipment (302,993) (254,741) St John benefits, as do they. Payments for intangibles (4,025) (62,695) đƫƫ!ƫ$2!ƫ) !ƫü./0ƫ% ƫ2%/%(!ċ

Proceeds from disposal of property, plant and equipment 16,055 416,585 OUR VALUES Skilled, accomplishing amazing amounts of work, demonstrating consistently %2% !* /ƫ* ƫ+0$!.ƫ %/0.%10%+*/ 56,679 47,117 strong performance others can rely on, and make wise decisions. Resilient, maintaining calm in stressful situations, making tough decisions without Interest received 141,375 213,175 excessive agonising, discovering practical solutions to hard problems, taking smart Net cash inflow from investing activities (92,909) 359,441 risks and are tenacious.

Net cash inflow from financing activities 0 0 5*)% Čƫ .!0%*#ƫ*!3ƫ% !/ƫ0$0ƫ,.+2!ƫ1/!"1(Čƫ)%*%)%/%*#ƫ +),(!4%05ƫ* ƫü* %*#ƫ time to simplify, focusing on great results rather than on process, and display a Net increase (decrease) in cash and cash equivalents (973,376) (1,305,917) true “can do” attitude. Cash and cash equivalents at the beginning of the financial year 5,384,999 6,690,916 Respectful, working with others in the best interests of St John, listening well to better understand, making time to help other members and sharing information Cash and cash equivalents at the end of the financial year 4,411,623 5,384,999 and advice openly and proactively. Courageous, questioning actions inconsistent with our values, inspiring others with The above statement of cash flows should be read in conjunction with the accompanying notes. a thirst for excellence, caring intensely about St John’s success, admitting mistakes and are ego-less when searching for best ideas.

62 St John Ambulance Australia SA Inc Annual Report 2014/15 GOVERNANCE STRATEGIC PLAN St John Ambulance Australia SA Inc Annual Report 2014/15 63 KEY KEY DRIVERS OUTCOMES 2012-2017

BY 2017, WE WILL HAVE ACHIEVED THE FOLLOWING OUTCOMES COMMUNITY NEED Community needs will always be our focus, and our programs, services and actions will always represent this.

OUR PEOPLE The work that we do relies on the professionalism, enthusiasm, commitment and caring of our members. PROGRAMS AND OUTCOME 1 OUTCOME 2 COMMUNITY REACH We will strive to ensure that as many people as possible within South Australia have access to our services and programs. New and existing programs and Improved community resilience through ENGAGEMENT services are relevant. first aid education. RESEARCH The work that we do will be underpinned by robust research and evaluation. REVENUE OUTCOME 3 OUR ASSETS Our assets will be fit-for-purpose, commercially viable and highly utilised. Strong, sustainable and diverse income streams. VOLUNTEERS Volunteerism is the foundation that drives the activities of St John, and underpins our success. GOVERNANCE OUTCOME 4 OUTCOME 5 OUTCOME 6 ENGAGEMENT We will engage and form meaningful partnerships with the community and stakeholders to ensure that we remain relevant. Strengthened organisational Strengthened Board Reduced environmental governance. governance. footprint. OUR ACTIONS Our actions, and the way we conduct our business, will support and enhance the ideal of ‘One St John’. PEOPLE AND OUTCOME 7 OUTCOME 8 CULTURE The best results will be achieved Safety and wellbeing of members and those through our people and culture. we deal with is a shared responsibility.

ASSETS AND OUTCOME 9 OUTCOME 10 SYSTEMS The right data, assets Robust financial and systems. management.

BRAND OUTCOME 11 OUTCOME 12 OUTCOME 13 Unique brand enhancing reach, Greater Government Respected source of health data and revenue and culture. recognition. information.

64 St John Ambulance Australia SA Inc Annual Report 2014/15 STRATEGIC PLAN STRATEGIC PLAN St John Ambulance Australia SA Inc Annual Report 2014/15 65 HOUSE KEEPING

GLOSSARY

A&FAFS Ambulance & First Aid Functional Service PBI Public Benevolent Institution ABN Australian Business Number RTO Registered Training Organisation ACNC Australian Charities and Not-for-profits Commission SA South Australia AEDƫ
10+)0! ƫ40!.*(ƫ!ü.%((0+. SAAS SA Ambulance Service AGM Annual General Meeting SACE South Australian Certificate of Education ASQA Australian Skills Quality Authority SACFS SA Country Fire Service ATO Australian Taxation Office SACSA South Australian Curriculum Standards CFS Country Fire Service and Accountability CPR Cardiopulmonary Resuscitation SAFECOM South Australian Fire and Emergency DGRƫ ! 1 0%(!ƫ%"0ƫ! %,%!*0 Services Commission FTE Full time equivalent SAPOL SA Police HACC Home and Community Care SES State Emergency Service ITEC Income Tax Exempt Charity TGA Therapeutic Goods Administration MFS Metropolitan Fire Service VET Vocational Education and Training MOU Memorandum of Understanding WHS Work Health Safety WE THANK... …the many thousands of people who learn lifesaving first aid skills so that they can help themselves and others, our volunteers who provide care and first aid to those who need it, our young people who bring vibrancy and energy, and the wider St John community of partners and advocates who work with us. You have each contributed to St John’s mission: To empower and support the PUBLICATIONS REFERENCED South Australian community through the provision of first aid response and social care. St John Ambulance Australia SA Inc Rules of the Association stjohnsa.com.au/about-us/governance

66 St John Ambulance Australia SA Inc Annual Report 2014/15 STRATEGIC PLAN GET INVOLVED

VOLUNTEER GET THE SKILLS STAFF TEAM Volunteers find real joy in helping people. TO SAVE A LIFE As a not for profit organisation our staff Whether you prefer one-to-one connections, work hard to ensure our organisation is in Become one of the many South Australians enjoy being out and about, or would rather the best possible shape to provide sustainable who have the first aid skills to help a loved one, be behind the scenes, there’s a volunteer and relevant programs, and support volunteers friend or passer-by. In many cases death experience for you. in our humanitarian work for the South or serious injury can be avoided Australian community. To give a little back: with basic first aid intervention. stjohnsa.com.au/get-involved Visit careers: Find the right course: or call 1300 ST JOHN (78 5646) stjohnsa.com.au/careers stjohnsa.com.au/training or call 1300 ST JOHN (78 5646)

Education and product sales fund our MAKE A DONATION GRAB A community services – first aid care for the Show your support by donating. You can FIRST AID KIT public at events, first aid education initiatives choose to make a regular gift, single donation or for the underprivileged, First Aid in Primary Have the right kit to hand in case of emergency. a bequest. Whatever you give will go directly to Schools program, social inclusion programs Resources in homes, cars and workplaces are supporting the work of volunteers. for the isolated, and youth development vitally important to community programs. Visit stjohnsa.com.au/donate resilience, and proceeds support or call 1300 ST JOHN (78 5646) community services. Find the right kit for you: stjohnsa.com.au/shop or get some expert advice on 1300 ST JOHN (78 5646) ST JOHN AMBULANCE AUSTRALIA SA INC 85 Edmund Avenue Unley South Australia 5061 T: 1300 78 5646 F: 08 8306 6995 W: stjohnsa.com.au Incorporated under the Associations Incorporation Act 1985 ABN 42 947 425 570