DOCSLIB.ORG

Eastern Creek Precast Facilities REF Vol 1

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Eastern Creek Precast Facilities REF Vol 1 Sydney Metro West Eastern Creek Precast Facilities Review of Environmental Factors Volume 1 Main Document and Appendix A November 2020 Cover: A precast facility used on the Sydney Metro City & Southwest project. Executive summary Sydney Metro is proposing to construct and operate two adjacent precast facilities to support the construction of the proposed Sydney Metro West. The proposal is located in Eastern Creek within the Blacktown City Council local government area. The proposal would be located on Lenore Drive, Eastern Creek (the proposal site). Sydney Metro West would connect Greater Parramatta with the Sydney CBD (central business district), and involve the construction and operation of around 24 kilometres of twin tunnels, between Westmead and Sydney CBD. The precast facilities which are the subject of this proposal would manufacture precast concrete segments for the purpose of lining the Sydney Metro West tunnels. The precast facilities would be able to be operated independently of each other. It has been identified through detailed construction planning that additional precast facilities would be required to enable the efficient delivery of Sydney Metro West (including the section from The Bays to the Sydney CBD). Due to the scale of Sydney Metro West, the tunnelling and station excavation works have been separated into geographically-specific contract packages between Westmead and the Sydney CBD. Based on the delivery strategy for Sydney Metro West, multiple tunnelling packages would be in delivery at the same time and separate precast facilities would be required for each tunnelling contractor. Additional precast capacity at the proposal site would provide the ability to align the production of precast segments with the delivery strategy, while supporting multiple tunnelling contractors concurrently. The proposal would create around 120 jobs during construction and around 120 jobs during operation of the proposal. Sydney Metro, a NSW Government agency, is the proponent and determining authority for this proposal under Part 5, Division 5.1 of the Environmental Planning and Assessment Act 1979 (EP&A Act). The purpose of this Review of Environmental Factors (REF) is to describe the proposal, to document potential impacts of the proposal on the environment, and to detail mitigation measures to be implemented. Description of the proposal The proposal would comprise the following key features and activities: • Site establishment at the proposal site at Eastern Creek including vegetation clearing, remediation, and earthworks • The establishment and operation of two separate and adjacent precast facilities on the proposal site, the northern and southern precast facilities. Each precast facility would include: • A precast yard including a shed for construction of precast concrete segments and storage laydown areas • Boiler, aggregate bins and consumables • Office facilities • On-site parking for up to 60 light vehicles • Internal roads (one lane in each direction) with entrances to each facility from the Western Access Road located between the northern and southern precast facilities (external roads would be subject to separate approvals). Sydney Metro is working with Transport for NSW to provide access to the proposal site from Lenore Drive, via a new section of Archbold Road and a Western Access Road between the northern and southern precast sites. An Addendum to the Archbold Road Upgrade and Extension REF (Transport for NSW, 2017) details this work and is subject to determination by Transport for NSW. As a result, the proposal does not include any external road works. Further extensions to Archbold Road would be completed at a later stage • Ancillary supporting infrastructure, including utilities installation (power, water, sewerage, gas and communications), lighting, signage and landscaping. The facilities would operate concurrently, 24 hours a day, seven days a week for the majority of the lifespan of the project. The proposal would be temporary, operating for an approximate timeframe of four to five years, subject to the delivery strategy and construction program for Sydney Metro West. The proposal site would be subdivided to create two separate lots, one for each precast facility. A small portion located in the south-west section of the proposal site at Eastern Creek would be conserved as an environmental protection area associated with the presence of Cumberland Plain Woodland and Shale-Gravel Transition Forest. Vegetation within this area would be retained and protected during construction and operation of the proposal. Sydney Metro West Eastern Creek Precast Facilities | Review of Environmental Factors i Executive Summary Key features of the proposal are shown in Figure 0-1. Figure 0‑1: Indicative site layout Need for the proposal Sydney Metro West would involve the construction and operation of a metro rail line between Westmead and Sydney CBD, including about 24 kilometres of underground twin tunnels. These tunnels would be lined with precast concrete segments which are erected by tunnel boring machines as they move forward. The need for Sydney Metro West is detailed in the Sydney Metro West Westmead to The Bays and Sydney CBD – Environmental Impact Statement (Sydney Metro, 2020a). Stage 1 of the works for Sydney Metro West includes the tunnel and station excavation works from Westmead to The Bays. Future stage(s) of works, including tunnel excavation between The Bays and Sydney CBD, would be subject to future Environmental Impact Statement(s). While the design of major civil elements between Westmead and The Bays is well progressed, further planning is underway on elements such as tunnel alignment east of The Bays and through the complex Sydney CBD, and the overall delivery strategy for Sydney Metro West. It has been identified through detailed construction planning that additional precast facilities would be required to enable the efficient delivery of Sydney Metro West (including the section from The Bays to the Sydney CBD). Due to the scale of Sydney Metro West, the tunnelling and station excavation works have been separated into geographically-specific contract packages between Westmead and the Sydney CBD. Based on the delivery strategy for Sydney Metro West, multiple tunnelling packages would be in delivery at the same time and separate precast facilities would be required for each tunnelling contractor. ii Sydney Metro West Eastern Creek Precast Facilities | Review of Environmental Factors Executive Summary The precast facility at the Clyde stabling and maintenance facility construction site proposed as part of Stage 1 of the works for Sydney Metro West would not provide sufficient space or be able to meet the productivity requirements to support the Sydney Metro West delivery strategy. Furthermore, while tunnelling works are still underway, the precast facility at Clyde would need to be decommissioned for the land to support future construction activities, including fit out of the tunnels. Additional precast capacity would provide the ability to align the production of precast segments with the delivery strategy, while supporting multiple tunnelling contractors concurrently. Precast facilities separate from the Clyde site would also be able to be used over the entire duration of Sydney Metro West tunnelling works, as they would not be required to be decommissioned to allow future construction activities to commence. Options considered Options considered to provide precast segments for Sydney Metro West included a ‘do nothing’ option, the establishment of additional precast capacity within or adjacent to proposed Sydney Metro West construction sites, or the option of establishing and operating additional precast facilities at a new location. The ‘do nothing’ option would not support the efficient delivery of construction works. The establishment of additional precast capacity within or adjacent to Sydney Metro West construction sites would require additional property acquisition, likely to be the acquisition of private residential, commercial or industrial land. Constructing and operating additional precast facilities in a new location would allow the selection of a site with sufficient size to establish two standalone precast facilities, to meet precast segment production requirements for Sydney Metro West. This option would ensure Sydney Metro West has the capacity to meet the precast segment production requirements identified during the detailed construction planning phase of the project. This option would also minimise the need for private property acquisition as it would allow for the selection of government owned land for the proposal site. Undertaking the proposal was identified as the preferred option, and is the subject of this REF. Statutory considerations The EP&A Act provides for the environmental assessment of development in NSW. Part 5, Division 5.1 of the EP&A Act generally specifies the environmental impact assessment requirements for activities carried out by public authorities, such as Sydney Metro, which do not require development consent. The proposal is categorised as a temporary facility, operating for an indicative timeframe of four to five years, for the management of railway construction (the construction of Sydney Metro West) that is in a rail corridor, pursuant to clause 79 clause 2(a)(v) of State Environmental Planning Policy (Infrastructure) 2007 (ISEPP). Under clause 78, the proposal site is considered a rail corridor as it is land owned by a public authority (Sydney
Load more

Recommended publications
  • Eastern Creek Retail Centre Vegetation Management Plan Project Number 16WOL: 3972
    Eastern Creek Business Hub Vegetation Management Plan Prepared for Western Sydney Parklands Trust September 2018 Eastern Creek Business Hub VMP DOCUMENT TRACKING Item Detail Project Name Eastern Creek Retail Centre Vegetation Management Plan Project Number 16WOL: 3972 David Bonjer Project Manager (02) 8536 8668 Prepared by David Brennan, Alex Gorey Reviewed by Andrew Whitford Approved by Brendan Dowd Status Draft Version Number 4 Declaration of accuracy Last saved on 13 September 2018 Cover photo Area of remnant CPW forest. Taken by David Brennan. 04.05.2016 This report should be cited as ‘Eco Logical Australia 2018. Eastern Creek Retail Centre Vegetation Management Plan. Prepared for Western Sydney Parklands Trust.’ ACKNOWLEDGEMENTS This document has been prepared by Eco Logical Australia Pty Ltd with support from David Kirkland and Luke Wilson (WSPT) and Vanessa English (Frasers). Disclaimer This document may only be used for the purpose for which it was commissioned and in accordance with the contract between Eco Logical Australia Pty Ltd and Western Sydney Parklands Trust. The scope of services was defined in consultation with Western Sydney Parklands Trust, by time and budgetary constraints imposed by the client, and the availability of reports and other data on the subject area. Changes to available information, legislation and schedules are made on an ongoing basis and readers should obtain up to date information. Eco Logical Australia Pty Ltd accepts no liability or responsibility whatsoever for or in respect of any use of or reliance upon this report and its supporting material by any third party. Information provided is not intended to be a substitute for site specific assessment or legal advice in relation to any matter.
    [Show full text]
  • Weekly Report 10 March 2021
    River Murray Weekly Report For the week ending Wednesday, 10 March 2021 Trim Ref: D21/6430 Rainfall and inflows The southern Basin recorded little rainfall this week (Map 1). In the northern Basin the highest rainfall totals were observed in Krui Plains and Pindari Dam in northeast NSW, recording 63 mm and 55 mm respectively. Moderate rainfall totals are forecast for the upper Murray and north-east Basin this week. Map 1: Murray-Darling Basin rainfall for the week ending 3 March 2021. Source: Bureau of Meteorology. Dry conditions across the southern Basin saw streamflows continue to recede. Further specific information about flows at key locations can be found at the MDBA’s River Murray data webpage. Up-to-date river data for sites in the upper Murray can also be found on BoM’s website and in the Murray River Basin Daily River Report at the WaterNSW website. Subscribe to the River Murray Weekly Report River Data website Water in Storages River Murray Weekly Report River operations • Water quality has improved downstream of Hume • River Murray Flows may vary at Easter • Red alert levels for blue-green algae at Lake Victoria, Sunraysia and Lower Darling Easter Flows With the busy Easter and school holiday period approaching in early April, river users are reminded that River Murray levels from Hume Dam to South Australia depend on a range of factors including weather and system demands. Depending on the location along the system, flows are likely to remain around current levels under dry conditions but will ease between now and the Easter and school holiday period under wetter scenarios where rainfall generates inflows or supresses irrigation demands.
    [Show full text]
  • Construction Soil and Surface Water Management Sub Plan
    Abergeldie Contractors Pty Ltd ABN: 47 004 533 519 5 George Young St, Regents Park NSW 2143 (P) 02 8717 7777 (F) 02 8717 7778 SYDNEY INTERNATIONAL SPEEDWAY Sydney Metro West CONTRACT No. 00013/11864 Construction Soil and Surface Water ManaGement Sub Plan 11 January 2021 T4129 - Sydney International Speedway – Construction Soil and Surface Water Management Sub Plan Revision Date: 11 January 2021 Page 2 of 77 THIS PAGE LEFT INTENTIONALLY BLANK Abergeldie ComPlex Infrastructure 5 George Young Street Regents Park NSW 2143 ABN 47 004 533 519 T4129 - Sydney International Speedway – Construction Soil and Surface Water Management Sub Plan Revision Date: 11 January 2021 Page 3 of 77 TABLE OF CONTENTS 1 DOCUMENT CONTROL .................................................................................................... 5 2 INTRODUCTION ................................................................................................................ 8 2.1 CONTEXT ....................................................................................................................... 8 2.2 BACKGROUND .............................................................................................................. 8 2.3 PROJECT DESCRIPTION ............................................................................................. 8 2.4 IMPLEMENTATION OF THIS SUB-PLAN .................................................................... 13 2.5 ENVIRONMENTAL MANAGEMENT SYSTEMS OVERVIEW ..................................... 13 3 PURPOSE AND OBJECTIVES ......................................................................................
    [Show full text]
  • BANDING PROJECT REPORT No.5 Prospect Nature Reserve, New
    Corella, 2017, 41: 48-52 BANDING PROJECT REPORT No.5 Prospect Nature Reserve, New South Wales (Abridged version – complete paper can be accessed at www.absa.asn.au) Aim: Avian research at Prospect Nature Reserve has been Protection and Biodiversity Conservation Act 1999 (EPBC Act). conducted as part of an ongoing longitudinal study to document Within Prospect Nature Reserve, both Shale Plains Woodland and monitor the avian faunas occupying remnant areas of and Shale Hills Woodland elements of the Cumberland Plain Cumberland Plain Woodland in the north-western sector of the Woodland are present (Tozer 2003). Cumberland Plain. Other study sites include: Scheyville National Park (Egan et al. 1997), Agnes Banks Nature Reserve (Farrell Approximately two-thirds of the reserve has been mapped et al. 2012), Nurragingy Reserve (Farrell et al. 2015), Windsor as Shale Hills Woodland, with a canopy comprising Grey Box Downs Nature Reserve and Wianamatta Nature Reserve. Eucalyptus moluccana, Forest Red Gum E. tereticornis and Narrow-leaved Ironbark E. crebra, and a shrubby understorey Location: 33° 48′ S; 150° 54′ E. Elevation 61 metres above sea dominated by Blackthorn Bursaria spinosa. The remainder level. The reserve is located at Prospect, approximately five of the reserve is Shale Plains Woodland, with E. moluccana, kilometres south of Blacktown. E. tereticornis, Spotted Gum Corymbia maculata and Thin- leaved Stringybark E. eugenioides representing the dominant Description: Prospect Nature Reserve (Fig. 1) borders Prospect canopy species, and an understorey similar to that of Shale Hills Reservoir and comprises an area of 325.3 hectares. Woodland. The study site (Fig. 1) contains both Shale Hills and Shale Plains Woodlands.
    [Show full text]
  • Technical Paper 6 Flooding, Hydrology and Water Quality
    ͧ¼²»§ Ó»¬®± É»­¬»®² ͧ¼²»§ ß·®°±®¬ Ì»½¸²·½¿´ п°»® ê Ú´±±¼·²¹ô ¸§¼®±´±¹§ ¿²¼ ©¿¬»® ¯«¿´·¬§ Sydney Metro - Western Sydney Airport Technical Paper 6: Flooding, hydrology and water quality Table of Contents Glossary and terms of abbreviation i Executive Summary vi Project overview vi This hydrology, flooding and water quality assessment vi Assessment methodology vii Existing conditions vii Potential construction impacts vii Potential operation impacts vii Proposed management and mitigation measures vii 1.0 Introduction 1 1.1 Project context and overview 1 1.2 Key project features 1 1.3 Project need 4 1.4 Project construction 4 1.5 Purpose of this Technical Paper 6 1.5.1 Assessment requirements 6 1.5.2 Commonwealth agency assessment requirements 8 1.5.3 Structure of this report 8 1.6 Study area 8 2.0 Legislative and policy context 11 2.1 Off-airport legislation and policy context 11 2.1.1 Commonwealth policy 11 2.1.2 State legislation and policy 12 2.2 On-airport legislative and policy context 18 2.2.1 Airports Act 1996 18 2.2.2 Airports (Environment Protection) Regulations 1997 18 2.3 Guidelines 19 3.0 Methodology 21 3.1 Flooding 21 3.1.1 Operational impact flooding criteria 23 3.2 Geomorphology 25 3.3 Catchment and watercourse health 25 3.4 Water quality 25 3.4.1 Existing Water Quality Environment 26 3.4.2 Water Sensitive Urban Design 26 3.4.3 Impact assessment 26 3.4.4 Water Quality Mitigation Measures 27 3.4.5 Water Quality Monitoring 27 4.0 Existing environment 28 4.1 Existing environment (off-airport) 28 4.1.1 Catchment overview 28
    [Show full text]
  • THE MAKING of the NEWCASTLE INDUSTRIAL HUB 1915 to 1950
    THE MAKING OF THE NEWCASTLE INDUSTRIAL HUB 1915 to 1950 Robert Martin Kear M.Bus. (University of Southern Queensland) A thesis submitted in fulfilment of the requirements for the degree of a Master of Philosophy in History January 2018 This research was supported by an Australian Government Research Training Program (RTP) Scholarship STATEMENT OF ORIGINALITY I hereby certify that the work embodied in the thesis is my own work, conducted under normal supervision. The thesis contains no material which has been accepted, or is being examined, for the award of any other degree or diploma in any other university or other tertiary institution and, to the best of my knowledge and belief, contains no material previously published or written by another person, except where due reference has been made in the text. I give consent to the final version of my thesis being made available worldwide when deposited in the University’s Digital Repository, subject to the provisions of the Copyright Act 1968 and any approved embargo. Robert Kear ii ABSTRACT Aim of this Thesis The aim of this thesis is to chart the formation of the Newcastle Industrial Hub and to identify the men who controlled it, in its journey from Australian regional obscurity before 1915, to be the core of Australian steel manufacturing and technological development by 1950. This will be achieved through an examination of the progressive and consistent application of strategic direction and the adoption of manufacturing technologies that progressively lowered the manufacturing cost of steel. This thesis will also argue that, coupled with tariff and purchasing preferences assistance, received from all levels of government, the provision of integrated logistic support services from Newcastle’s public utilities and education services underpinned its successful commercial development.
    [Show full text]
  • Regional Water Availability Report
    Regional water availability report Weekly edition 7 January 2019 waternsw.com.au Contents 1. Overview ................................................................................................................................................. 3 2. System risks ............................................................................................................................................. 3 3. Climatic Conditions ............................................................................................................................... 4 4. Southern valley based operational activities ..................................................................................... 6 4.1 Murray valley .................................................................................................................................................... 6 4.2 Lower darling valley ........................................................................................................................................ 9 4.3 Murrumbidgee valley ...................................................................................................................................... 9 5. Central valley based operational activities ..................................................................................... 14 5.1 Lachlan valley ................................................................................................................................................ 14 5.2 Macquarie valley ..........................................................................................................................................
    [Show full text]
  • Bays West Draft Place Strategy
    Draft Bays West Place Strategy NSW Department of Planning, Industry and Environment March 2021 Welcome to Country The stretch of Country now known as Bays West Welcome to Country provided by Shannon Foster, has been known for millennia as Gari Gurad/ D'harawal Sydney Traditional Owner and Knowledge Nura (Saltwater Country) and Nattai Gurad/ Keeper. Artwork titled 'Guriwal Dreaming' by Shannon Nura (Freshwater Country). This Country is Foster. celebrated for vast expanses of garaban (rock Within the Bays West Place Strategy, you will and sandstone) which in some places provides encounter stories of the Bays West location gibbaragunya (stone/cave shelters), and in other specifically. These are a small selection of the places creates yiningmah (steep cliffs) where D'harawal stories of this place. They are shared by a ceremony can be performed privately without contributor to this document, D'harawal Knowledge uninitiated onlookers. Keeper Shannon Foster, whose Ancestors kept these knowledges alive, and whose Elders and Knowledge For thousands of generations, local Aboriginal Keepers still celebrate, live by and share them today. people have lived an abundant and sustainable lifestyle within a complex kinship system of The cultural Intellectual Property (IP) of all Aboriginal numerous families and clans on this Country peoples, including the cultural IP of these stories, including the D’harawal, Dharug, Eora, Gai- remains with the people they belong to and can never maragal, Gundangara and Guringai peoples, be vested or assigned. In this case the stories belong among others. We pay our respects to their to the D'harawal people of the Sydney region who Ancestors and Elders past, present and know themselves as Iyora here, and these stories emerging and acknowledge that through may not be duplicated or used without the express honouring Country, we also honour their timeless permission of Sydney D'harawal Elders or Knowledge connections to Country.
    [Show full text]
  • Information Kit
    Great West Walk: Information kit Contents Overview ................................................................................................................. 2 Public transport ....................................................................................................... 4 Vehicle access ........................................................................................................ 7 Parking .................................................................................................................... 9 Food and drink ........................................................................................................ 9 Water and toilets ................................................................................................... 10 Maps ..................................................................................................................... 12 Ascent/ descent graphs ......................................................................................... 14 Great West Walk highlights ................................................................................... 15 1 Overview This 65-kilometre stretching from Parramatta to the foot of the Blue Mountains, crosses a kaleidoscope of varying landscapes, including protected Cumberland Plain woodland, local river systems, public parklands, some of Australia’s oldest architecture and Western Sydney’s iconic urban landscapes. While the terrain is relatively flat and an abundance of shared paths make for easy walking, it is the scenery that
    [Show full text]
  • Western Sydneymeets East Londonnorth & South of the Thames
    Western Sydney meets East London North & South of the Thames Steering Committee and delegate bios W: westernsydney.org.au | A: PO Box 3201 North Parramatta NSW 1750 Australia September 2019 | Page 1 Western Sydney meets East London North & South of the Thames Study tour Steering Committee - bios Christopher Brown AM Chairman and Founder, Western Sydney Leadership Dialogue Christopher retired as Pro Chancellor of Western Sydney University after eight years as a Trustee and Director, in mid-2019. He continues to serve on the boards of the Western Sydney University Academy and External Affairs Committee. Having served on dozens of government boards over 30 years, he was a member of the Federal/State commission that chose the Badgerys Creek Airport site and then devised an advocacy campaign to secure Cabinet support. He served on the NSW Transport & Planning Blueprint Panel that first recognised Parramatta as Sydney’s second CBD and advises News Corp’s ‘Go West/Project Sydney’ editorial campaign. Christopher chaired the WestLine Partnership, which secured a light rail connection in the Olympic Corridor, and the Western Sydney Rail Alliance, which secured $5+ billion to build north/south rail connections to Badgerys Creek. He was founding Convenor of the Parramatta Partnership Forum and the Committee for Liverpool, and now manages the Canterbury-Bankstown Forum and Advance Blacktown civic leadership forums. He chairs the South Western Sydney Local Health Advisory Board and served as an adviser to the Western Sydney Parklands. Raised and educated in Parramatta, he was awarded Australian Honours for services to industry and community in 2014. Leanne Bloch-Jorgensen Head of Thought Leadership and Insights, Corporate and Institutional Bank, National Australia Bank Leanne has spent more than 25 years in the banking and finance sector, having held a variety of strategic and transactional roles in both major domestic and boutique investment banks.
    [Show full text]
  • Historical Riparian Vegetation Changes in Eastern NSW
    University of Wollongong Research Online Faculty of Science, Medicine & Health - Honours Theses University of Wollongong Thesis Collections 2016 Historical Riparian Vegetation Changes in Eastern NSW Angus Skorulis Follow this and additional works at: https://ro.uow.edu.au/thsci University of Wollongong Copyright Warning You may print or download ONE copy of this document for the purpose of your own research or study. The University does not authorise you to copy, communicate or otherwise make available electronically to any other person any copyright material contained on this site. You are reminded of the following: This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part of this work may be reproduced by any process, nor may any other exclusive right be exercised, without the permission of the author. Copyright owners are entitled to take legal action against persons who infringe their copyright. A reproduction of material that is protected by copyright may be a copyright infringement. A court may impose penalties and award damages in relation to offences and infringements relating to copyright material. Higher penalties may apply, and higher damages may be awarded, for offences and infringements involving the conversion of material into digital or electronic form. Unless otherwise indicated, the views expressed in this thesis are those of the author and do not necessarily represent the views of the University of Wollongong. Recommended Citation Skorulis, Angus, Historical Riparian Vegetation Changes in Eastern NSW, BSci Hons, School of Earth & Environmental Science, University of Wollongong, 2016. https://ro.uow.edu.au/thsci/120 Research Online is the open access institutional repository for the University of Wollongong.
    [Show full text]
  • Annual Report 2017–18
    Annual Report 2017-18 Sydney Water Annual Report 2017-18 Letter to Shareholder Ministers Dear Treasurer and Minister Dominello Report on performance for the year ended 30 June 2018 We are pleased to submit the Annual Report of Sydney Water Corporation (Sydney Water) for the year ended 30 June 2018 for presentation to Parliament. Our Annual Report 2017–18 has been prepared in accordance with the requirements of section 24A of the State Owned Corporations Act 1989 and the Annual Reports (Statutory Bodies) Act 1984. The financial statements for 2017–18, which form part of the Annual Report 2017–18, have been certified by the Auditor-General of New South Wales. Yours sincerely, Bruce Morgan | Chairman Kevin Young | Managing Director BComm, FCA, FAICD BEng (Hons), MBA, FIE Aust, CPENG, FAICD Sydney Water Annual Report 2017–18 3 Letter to Shareholder Ministers 3 Table of Chapter 1: Overview 7 About Sydney Water 8 contents Principal statistics 9 Our area of operations 10 The year in review: A message from our Chairman and our Managing Director 11 This year’s highlights 14 Corporate Strategy update 16 Strategic success measures – our performance 16 Chapter 2: Our performance 21 2.1 Caring for our community 22 Customer satisfaction 22 Our customer commitments 23 Multicultural policies and services program 25 Promotions 29 Privacy 30 2.2 Managing our workforce 31 Organisation chart 31 Workplace health and safety 32 Workforce diversity 34 Staff and industrial relations 36 Executive officers 37 Consultant engagements 37 Overseas travel 38 4 Sydney
    [Show full text]