University of Massachusetts Amherst ScholarWorks@UMass Amherst Doctoral Dissertations 1896 - February 2014 1-1-1986 Elements of an effective retention program : a study of attrition and retention at American International College. Joan B. Pennington University of Massachusetts Amherst Follow this and additional works at: https://scholarworks.umass.edu/dissertations_1 Recommended Citation Pennington, Joan B., "Elements of an effective retention program : a study of attrition and retention at American International College." (1986). Doctoral Dissertations 1896 - February 2014. 4219. https://scholarworks.umass.edu/dissertations_1/4219 This Open Access Dissertation is brought to you for free and open access by ScholarWorks@UMass Amherst. It has been accepted for inclusion in Doctoral Dissertations 1896 - February 2014 by an authorized administrator of ScholarWorks@UMass Amherst. For more information, please contact
[email protected]. ELEMENTS OF AN EFFECTIVE RETENTION PROGRAM: A STUDY OF ATTRITION AND RETENTION AT AMERICAN INTERNATIONAL COLLEGE A Dissertation Presented by Joan Bickford Pennington Submitted to the Graduate School of the University of Massachusetts in partial fulfillment of the requirements for the degree of DOCTOR OF EDUCATION May 1986 School of Education Joan Bickford Pennington All Rights Reserved 11 ELEMENTS OF AN EFFECTIVE RETENTION PROGRAM: A STUDY OF ATTRITION AND RETENTION AT AMERICAN INTERNATIONAL COLLEGE A Dissertation Presented by Joan Bickford Pennington Approved as to style and content by: Dr. Robert Grose, Merrber Matfio D. Fantirii, Dean School of Education iii ABSTRACT ELEMSNTS OF AN EFFECTIVE RETENTION PROGRAM: A STUDY OF ATTRITION AND RETENTION AT AMERICAN INTERNATIONAL COLLEGE MAY, 1986 Joan Bickford Pennington, B.A., American International College M.A., American International College, Bd.D., University of Massachusetts Directed by: Dr.