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NHS Lanarkshire Is PAGES 10-11 Celebrate the partnership success stories the in Lanarkshire PAGE 15 Innovative text messaging service Pulse gives reassurance MAY/JUNE 2015 NHS LANARKSHIRE NEWS www.nhslanarkshire.org.uk Hello my name is… STAFF across NHS Lanarkshire are getting behind the #hellomynameis campaign to help further improve patient care. The campaign was launched by Dr Kate Granger, who is a terminally ill cancer patient. She started the campaign after a hospital stay in England last year when she observed that many staff looking after her did not introduce themselves before delivering care. Frances Dodd, divisional director of nursing, said: “Introducing yourself to every patient is fundamental in providing patient-centred care. “We all know that the little things make a massive impact on patients. By introducing yourself, you can help establish a friendly and trusting relationship with your patients. Compassion is central to great healthcare.” You can support Dr Granger’s campaign on Twitter by sending her a message at @GrangerKate including your name and the phrase #hellomynameis octors are calling on SMOKERSsmokers to support the NHS LANARKSHIRE APPEALS CAN TO SMOKERS TO SUPPORTHELP BAN AND ban on smoking on NHS SET A GOOD EXAMPLE BY NOT LIGHTING UP ON HOSPITAL GROUNDS premises. DRespiratory consultant Dr Soong Tan and we want to set a good example to the next “All we’re asking is that they help us to consultant paediatrician with special generation so they do not see smoking discourage other people from smoking on interest in respiratory paediatrics, Dr Carol as normal. the grounds by not smoking themselves. Dryden, say the support of smokers could “We know that more than 70 per cent of “We also want to make them aware that help reduce the number of people who will people who smoke wish they had never although it might only be one cigarette for develop a respiratory illness in the future. started, which is why we’re appealing to them, others before and after them will also They made their appeal to promote NHS them to help us set a good example to the have had just one which means that for Lanarkshire’s no smoking policy which bans next generation and prevent them from patients and staff in the hospital, there is a smoking on its grounds. The policy aims to starting an addiction which they will constant presence of cigarette smoke protect people from second-hand smoke, later regret. hanging around the entrances. prevent future generations from starting and “By simply not smoking on health “It makes what is supposed to be a offers services to those who wish to stop. premises, they can help us do that.” healthcare environment, unhealthy and Dr Dryden said: “I can appreciate why a Dr Soong Tan added: “As someone who’s unpleasant.” smoker may believe they are not doing any well aware of the damage smoking can do, I For advice on how to stop, call 0300 303 0242 harm to others by having one cigarette l STUB IT OUT: Dr Carol Dryden and Dr Soong would obviously prefer people to give it up outside in an open space. altogether. But we’re aware not everyone is (Mon-Fri, 9am-5pm), text ‘advice’ to 81066 or visit Tan ask smokers to show their support for www.nhslanarkshire.org.uk/HealthyLiving/StopSmoking “But as a health-promoting organisation, smoke-free hospital grounds ready or wants to stop. ALSO INSIDE l NEWS ACROSS THE DIVISIONS l YOUR SUCCESSES l YOUR STORIES l YOUR HEALTH AND LIFESTYLE 2 News MAY/JUNE 2015 Welcome to the Pulse COMMITTED TO THE BEST CARE NEW ACUTE SERVICES DIRECTOR HEATHER KNOX IS DELIGHTED TO JOIN NHS LANARKSHIRE TEAM HS Lanarkshire’s new director of acute services has an ambition to I TRY TO SEE SERVICES FROM THE Hospital at Nprovide the best person- CARE IN COMFORT: PATIENT’S PERSPECTIVE AND YOU WILL Home service to be expanded to care centred patient care. for more older people. Page 14 Heather Knox was born in the OFTEN FIND ME CHATTING TO PATIENTS” Borders and grew up in Fife. She joined NHS Lanarkshire after to IVF, examining people’s views university, I decided that I moving from her post as director and ethical issues. wanted to get back to operational NEWS STAFF BENEFITS of acute services in Fife and was “I then completed a management as I really enjoy Hairmyres gears Win free hot yoga previously employed as director postgraduate degree in health being in the hospital up to accept classes to get you of regional planning for the west research, which was sponsored environment. I took a extra patients; in shape of Scotland. by the Medical Research Council. secondment to NHS Fife as their 2-9 16 The director, who is also a As part of that, I undertook a director of acute services for 18 activity club helps ACHIEVEMENTS personal coach, has identical twin course on health management. months before applying to my the elderly; absence daughters who are 19 years old. I really enjoyed it and joined current post in Lanarkshire.” management service Staff secure skills Heather said: “I completed a the graduate management Heather continued: “When I improves to support staff and showcase degree in sociology. I was really training scheme.” worked in the west of Scotland, I their achievements FEATURE 17 interested in medical politics and The training scheme saw always wanted to work in at events did my dissertation on attitudes Heather move to London, where Lanarkshire. I worked with a lot Achievements RETIREMENTS she became the youngest general of the directors very closely and in integrating manager of a London NHS was struck by how strong the 10-11 health and Farewells to hospital at the age of 27. team was. It was this that drove social care long-standing Heather then moved to me to apply for this job. Glasgow Health Board, where “I try to see the services from NEWS 18-19 staff members she held a general manager role the patient’s perspective and you ACHIEVEMENTS Copyright over seven sites in north Glasgow will often find me sitting chatting before accepting the role of to patients to hear their views. I rules; service Project scoops top director of regional planning for often start meetings with a 12-15 meets therapy award; staff nurse the west of Scotland. patient story and I will ask my target; text messaging 20 takes on cycling Heather added: “I stayed in the team when they last spoke to service challenge of a lifetime west of Scotland planning role their patients and what for approximately eight years. they learned. My daughters were young “I am committed to improving and I wanted to see as the quality of healthcare for PAGES 10-11 Celebrate the Editorial Policy the partnership much of them as I could patients and I intend to build on success stories in Lanarkshire PAGE 15 and in the planning job, the successes of Lanarkshire’s Innovative text Pulse messaging service gives reassurance MAY/JUNE 2015 NHS LANARKSHIRE NEWS As the staff newspaper of NHS Lanarkshire, www.nhslanarkshire.org.uk the hours were more existing services to ensure they Heather joins NHS Hello my QUALITY: the Pulse aims to celebrate the work and name is… manageable. meet the needs of patients now STAFF across NHS Lanarkshire are getting behind the #hellomynameis campaign to help Lanarkshire from NHS Fife further improve patient care. The campaign was launched by Dr Kate Granger, who is a terminally ill cancer patient. She started the campaign after a hospital achievements of staff and services. It also stay in England last year when she observed “When they went to and into the future.” that many staff looking after her did not introduce themselves before delivering care. Frances Dodd, divisional director of nursing, said: “Introducing yourself to every patient is fundamental in providing patient-centred care. “We all know that the little things make a massive impact on patients. By introducing yourself, you can help establish a friendly and shares information about the changes and trusting relationship with your patients. Compassion is central to great healthcare.” You can support Dr Granger’s campaign on Twitter by sending her a message at @GrangerKate issues that affect staff at work. We would like including your name and the phrase #hellomynameis octors are calling on SMOKERSsmokers to support the CAN HELP NHS LANARKSHIRE APPEALS TO SMOKERS TO SUPPORT BAN AND ban on smoking on NHS premises. SET A GOOD EXAMPLE BY NOT LIGHTING UP ON HOSPITAL GROUNDS to hear your thoughts and suggestions about DRespiratory consultant Dr Soong Tan and consultant paediatrician with special interest in respiratory paediatrics, Dr Carol we want to set a good example to the next Dryden, say the support of smokers could generation so they do not see smoking “All we’re asking is that they help us to help reduce the number of people who will as normal. discourage other people from smoking on develop a respiratory illness in the future. “We know that more than 70 per cent of the grounds by not smoking themselves. They made their appeal to promote NHS people who smoke wish they had never “We also want to make them aware that Lanarkshire’s no smoking policy which bans started, which is why we’re appealing to although it might only be one cigarette for smoking on its grounds. The policy aims to them to help us set a good example to the them, others before and after them will also the kind of stories you would like to see in protect people from second-hand smoke, next generation and prevent them from have had just one which means that for prevent future generations from starting and starting an addiction which they will patients and staff in the hospital, there is a offers services to those who wish to stop.
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