or Not? P8 Neighbourly Latoya Rule P4 Resident Profile Results P3-4 Survey our Community Listening to In thisissue: Staying SafeP13 Staying Home and Staying Women’s Day P12 International is nearingcompletion! P10 building ‘Spence onLight’ Housing Choices’latest new Find usonline Instagram and Twitter Follow uson Facebook, Housing Choices South P11 Well on cover Featured 2020 WINTER I’ll Bee I’ll

HOME STORIES From the “These days turned out nothing like General I had planned” is a line from one of Manager my favourite Powderfinger songs.

I have found myself listening programs and activities, and • Installed new common to it quite a bit lately. postponed rent increases. area lighting in our It’s exactly how I’ve been Despite this, we have still Franklin Street and feeling about what has turned managed to achieve some Light Square apartment out to be the strangest of great outcomes including: buildings years. Pretty safe to say that • Allocated 13 homes to • Maintained our 2020 turned out nothing Common Ground like any of us had planned. new Housing Choices residents and relocated Oz Harvest program It seems so long ago now, 3 existing residents to • Delivered the Common but South Australians started more suitable housing Ground annual this year responding to the • Sent out 1003 activity immunisation program aftermath of devastating packs for residents to 30 residents bushfires. We went from there straight into toilet paper and • Introduced a new With the restrictions pasta hoarding, then came program of online easing, the team and I social distancing, travel bans, activities for residents are busy planning for business shutdowns, working the second half of the • Made 272 welfare year. We hope that we from home, and directions to check calls to ROSAS just stay at home. What a time will be able to bring back residents and daily calls some of the programs of high emotion, change and to vulnerable Common uncertainty it has been. and activities we know Ground residents are being missed. Above Yet, we have also seen some • Made 2 emergency all, we hope we will be truly amazing responses from welfare check visits to able to enjoy an end of South Australians. The rally residents in ROSAS and year get together with of donations and support for 13 in Common Ground residents. people who lost homes in • Introduced new bushfires, farm animal and In the meantime, please contractors to our continue to follow the wildlife rescue efforts, and maintenance service during the pandemic a wave health advice; wash your of donations and volunteering • Raised 487 responsive hands, social distance, effort to support vulnerable repairs orders and stay safe. people in need. This includes • Delivered 75 new Julie Duncan new home delivery services of affordable CBD food and essential supplies. apartments on time State Manager SA All of this however, topped by the massive community effort • Upgraded the hot water to voluntarily stay at home to service on our Mellor stop the spread of Coronavirus Street apartment building and save lives. and upgraded the solar generation capacity Just about everything we do of the system at Housing Choices has also • Repainted the common had to be done differently areas in our CBD since mid-March. We’ve apartment buildings reduced face to face services, home visits and non-urgent repairs, cancelled community

2 Listening to The last Annual HCSA Tenant Satisfaction Survey was conducted by our Community Quest Consulting for Housing Choices Survey Results SA over July and August 2019.

We’re thrilled so many of This is a sample of some • “Everyone I have you participated in the of the comments received, encountered is friendly, survey – 42% of Common both complimentary and helpful, understanding Ground residents and 47% constructive, all of which and caring. My worker ROSAS residents, with over we take very seriously. especially (really takes the 600 individual comments time to understand me).” • “Good neighbours - that submitted. Thank you to all • “I would like to see some makes a big difference who participated. tenant representation in in quality of life. Housing Housing Choices - another The results of this annual Choices seems to consider avenue for resident survey show us what we’re carefully the placement of representation.” doing well and where we new tenants - well done.” need to improve. • “Have not had much • “My home is perfectly evidence that we’ve The survey, completed by located to all my medical been listened to! Nothing a total of 463 residents, is facilities, also close to changes.” summarised into a report to shops, schools and local the Housing Choices Board, park. Perfect, thank you!” • “Overall services of Housing and used to identify areas Choices are excellent • “Maintenance have always of our service that can be internally and externally. been helpful, friendly, changed or improved. Compared to Housing SA, polite and happy to listen I now feel like I’m valued & to any concerns I have. Here is a snapshot of respected as a person.” the results: They are really reliable and come within a fortnight - • “I am pleased that Housing % of Satisfaction much faster than any other Choices SA are doing a variety of different Overall with place I have lived.” community events e.g. our service Property • “All the work was done in lunches etc and coffee get good time, good quality togethers to try and get service and the work and their tenants involved with the service people are different things.” % % very nice and professional. 85 87 Thanks!” A highlight this year is the increase in satisfaction levels • “Communication needs Location Maintenance with customer service. to improve. Work men This is a very positive result just turn up with either and is supported by the no previous calls, many compliments included extreme short notice or in the survey. % % lengthy delays and poor 90 81 communication between We have responded by different tradesmen doing emphasising to all staff We take different parts - no one and contractors that every Customer your views coordinates them.” interaction with a resident is important to the resident, services into account • “Housing Choices SA has however small or incidental taken great leadership it may seem. We have in supporting Aboriginal also recently updated our clients and issues, contractor panel to add reconciliation in our % % some new contractors. local community.” 85 72 3 Continued P4 Listening to our Community Survey Results continued

In respect to the maintenance comments in the survey, it appears a number of legacy maintenance issues are still unknown to Housing Choices. If something was reported to Housing SA and wasn’t fixed before the transfer, it will need to be reported to Housing Choices as we won’t know about it. From analysis of the Resident profile comments it is also clear that some residents may have assumed the Property Latoya Rule Condition Surveys would ensure outstanding Latoya has been a valued member of Housing maintenance would be Choices SA’s Common Ground responded to, and that reporting to our maintenance community since 2011. Aged just 27, determination, area was not required. intellect and extensive accomplishments are only surpassed by modesty and willingness for Our planned upgrades authentic connection with others. connected to the condition audits will take some time Latoya recently met with Ground apartment in to deliver and will prioritise Mark, one of HCSA’s Adelaide’s CBD. works based on ensuring Community Development properties meet condition Officers, at a local city café “I mostly kept to myself,” standards. If you have a to explain their journey in explained Latoya, “but I maintenance issue that has becoming active in the fight was grateful for Common become urgent, please let for Aboriginal human rights, Ground as it was the first us know. freedom and ending racial time I’d experienced stable housing since being a The Housing Choices discrimination. young child, as well as team has enthusiastically Latoya’s family descend from getting social support, and embraced the survey results Wiradjuri (NSW) and Maori access to GP and Dental to help shape the continued (Aotearoa/New Zealand), and care, it was a holistic development of services. they were born and raised healing opportunity”. We are implementing on Country of the Latoya also described an improvement plan Adelaide plains. Latoya spent becoming involved in focussed on: most of their early childhood Catalyst-Clemente, a > Further improving around the local church in University Pathways customer service Iparrityi (). program made possible > Continuing to improve the As a result of a relationship through a partnership maintenance service breakdown, Latoya started between Common Ground, sleeping rough at aged 17, Mission Australia and > Improving how we seek and less than two years later, Flinders University. out, listen and respond to moved into a Common residents on all aspects of our service. 4 “The program was that was responsible for amazing; I hadn’t even the death of their brother. completed Year 9 and here I was enrolled at Sadly, in late 2019 Tauto Flinders University”. Sansbury passed away. Nine years later, Latoya Tauto’s legacy, along with Staff profile has graduated with an Latoya’s brother’s, will Honours Degree in Social endure forever across Kirrily Loring Work and Social Planning, this continent. with a first-class grade Latoya’s passion and and a university medal. drive for justice has been They were also selected informed by both their to be a participant in a lived experiences, and US study tour for high the experiences of their achieving students that family and community. took Latoya to places like Their drive also stems New York and Harvard from hearing the stories University in Boston. and realities of those Latoya is now employed they’ve been privileged to Kirrily joins Housing as a casual academic cross paths with during tutor and occasional Choices their journey so far. It as the new Property lecturer across two is Latoya’s hope that universities, and in 2021 wider society will come Team Leader. they will be commencing to realise and act upon Prior to joining our their PhD. its potential to cede organisation Kirrily worked Latoya described meeting power to those who are as a Residential Property Kaurna and powerless; for individuals Management Team Leader. Elder, Tauto Sansbury in to reflect upon their own Kirrily has worked in Residential 2013 as a turning point in privileges that in turn and Commercial Property their life, and the moment deny rights to others, Management for 17 years in that inspired them to for Australians to educate both Port Pirie and Adelaide, begin their advocacy themselves about the so she has ample experience! work. “I was introduced issues of sovereignty and Kirrily’s early career was in to Tauto by a community decolonisation, and for the Navy undertaking payroll, member and became all peoples collectively to accounts and personnel involved in the wider find a basis upon which administration. Kirrily national campaign for we can begin building has brought passion and treaty,” said Latoya. relationships that have not yet been grounded. enthusiasm to her new role Since then, under the Latoya’s vision for the with Housing Choices and is guidance of Aboriginal future is not about looking forward to building on Elders, Latoya has reconciliation, it is for the good work of the Housing organised numerous radical transformation Choices property team. Aboriginal Rights actions and daring to dream including Invasion Days, that little bit bigger establishing the SA to create something branch of Warriors of the completely new. Aboriginal Resistance, and has been at the forefront of the struggle against state-sanctioned brutality

5

Living Smart Dolphin Graduation Cruise

Congratulations to the seven Housing Over 60 residents, carers and staff Choices SA residents who graduated from attended Housing Choices SA’s Big our inaugural Living Smart program. Day Out Dolphin Cruise. It was great Funded by the Natural Resources so many people were able to enjoy Management Levy and the the day together and wonderful to in partnership with the Conservation Council see so many dolphins! SA, Living Smart is a holistic sustainability Leaving from Port Adelaide, the course sharing practical skills and information Dolphin Explorer made its way down for both collective and individual action on the Port River towards Outer Harbour. climate change. A commentary pointed out where to The top three actions from the group included see the dolphins along the journey, increased water saving, waste recycling and as well as significant sites and stories reducing food waste. The course culminated of the area’s extensive history. in a delicious graduation lunch prepared We would like to thank everyone by participants and led by the Foodprint who came along for making it such a Experience Café using food rescued by great day out, the team from Dolphin OzHarvest. Explorer for their amazing hospitality Facilitators Sue Reece and Lynda Curtis said and Australia Post who made “the course is about discovering how to live the event possible through their more sustainably within one’s means, while community grant program. demonstrating that it is possible to build and be a part of strong, resilient communities. From “These activities help get me out of seeking out community groups, to running the house and share my life with their own cooking lessons, to getting more other people in my own age group” active in the garden, the group expressed their - David desire to continue learning and getting active in the community and we wish each participant all the best in their journey to living smarter.” We would like to thank Sue, Lynda and everyone who participated in the program 6 – you are truly an inspiration. Find a Pen Pal

Last month we asked residents interested in becoming a Pen Pal Hi, to send through some information my name in Lina and I am 86 years old and I am about themselves and who they from Malta. I am a mother of 9 children who are would like to write to, and we will all successful and I have 18 grandchildren and publish these in our newsletter. 6 great grandchildren with one more due in May. All correspondence will go via Housing Choices SA so there’s no My faith is Catholic, and I attend mass every need to provide contact details. Sunday. I like aqua aerobics which I attend twice a week. I read many books and often go on my If you would like to write to Lina, computer. I like Facebook to keep up with the send your letter to Lina - Pen Pal children and watching movies on Netflix. c/o Housing Choices SA, 192 I would like to write to anyone, no matter of age, Waymouth St Adelaide SA 5000. however, if there is another Maltese person it If you would like to feature in our would be nice to share our stories of growing next newsletter, get in touch with up there. some information about yourself Thank you and who you would like to write to.

7 Neighbourly or Not?

Good neighbourhoods are made up of diverse people representative of varying ages, household compositions, cultures – who are respectful of each other and our differences.

In any community there needs to A determination will then be made as to be a certain amount of tolerance how we will manage the situation so that between neighbours. It can make us a suitable outcome is achieved. For one feel unhappy, scared or anxious when off incidents, like a rowdy party, the best a person is unpleasant toward us, or course of action is a call straight to someone’s behaviour a bit odd, erratic, the Police. or not in keeping with our own values or standards. Despite that, none of these When a tenant allows people onto things in isolation are grounds for a their property, they are responsible complaint about your neighbour. We can for the behaviour of those people and often observe things that make us feel as such, if the behaviour of a visitor is uncomfortable, but we don’t really know excessive or unusual and interrupts what is going on for the other person. your quiet enjoyment, you can report this information to Housing Choices for Complaints that are based on one follow up. person’s judgement about someone else’s behaviour or lifestyle choices are These are some examples of what not usually able to be addressed by a constitutes disruptive behaviour: landlord. Under the law, in order for your landlord to intervene in neighbour • Excessive or unusual noise or smell disputes effectively, you need to be able • Threats, intimidation, offensive to establish that your neighbour’s conduct behaviour or assault has disturbed your quiet enjoyment of your home. In these types of situations, • Continual trespass Housing Choices will be able to take steps • Theft, vandalism or graffiti to help resolve the situation, but only • Noise and disturbance from domestic when your neighbour is also a Housing arguments Choices tenant and it is shown that the • Street fighting and verbal abuse quiet enjoyment of your home has been between a neighbour and their undoubtedly disturbed by them. visitors

Housing Choices cannot intervene in Disruptive behaviour does not include: matters that involve commonplace noise that can arise when tenants live in close • Unpleasant, strange or annoying proximity to each other. Noise must be neighbours unusual and excessive before you should • Noise and activity associated with consider advising Housing Choices of the normal daily life, for example, situation. With the information you provide children playing us, we will investigate your complaint and consider whether your neighbour’s behaviour is a breach of their conditions of tenancy by being unusual or excessive.

8 These three steps can be used as a guide when you feel your quiet enjoyment is being affected by your neighbour:

Talk with your neighbour first 1 • be reasonable and prepared to compromise - you are entitled to live peacefully and so are they • don’t engage in arguments, threaten or be aggressive with your neighbour or their visitors • don’t engage in illegal activity - eg: trespass or vandalism

Keep written records 2 • keep a detailed written record of each specific disturbance • note where and the time/date Confident it happened and a description of the event Budgeting • how it affected you and what action you took - No matter what income we receive, eg: contacted Police etc it never hurts to learn new techniques or to refresh our thinking Report incident to appropriate about managing our money. Our 3 agency Confident Budgeting Course held by MarionLife Community Services • Police (SAPOL) - 131 444 in Walkerville, did just that. Learning • Local council - dog and cat the difference between what we need management issues - barking/ and what we want, plays a big part in wandering dogs etc managing our budget and for all of us our wants and needs are different. If you have followed these steps and still find Residents shared with course facilitator that your concerns have not been resolved Sue, their ways to make the dollar go and the nuisance continues, or you do not feel that little bit further and Sue shared her confident or safe to approach your neighbour extensive knowledge on ways to get the to discuss, make contact with Housing Choices best deals on utilities, how to save money by calling 1300 312 447 or by emailing infosa@ by planning your meals in advance and hcsa.org.au to make a report of a neighbour ways to make Christmas and birthdays dispute or anti-social behaviour. memorable without blowing the budget! If you consider that your safety is at risk, A fun, informative and engaging way to please contact the Police (SAPOL) on 131 444 rethink how we budget our money. in the first instance. Each resident received a Certificate of This, and more detailed information relating Attainment at the end of the 6 week to disruptive tenancies can be found at course and information for pathways to www.sa.gov.au/topics/housing/resolving- TAFE. If this sounds like something you problems- and-disputes/disruptive-and- have an interest in, call 1300 312 447 noisy-neighbours/report-disruptive- to let us know. neighbours or by contacting Consumer and Business Services on 131 882. 9 Birthday Housing Choices’ Club latest new building ‘Spence on Light’ is In April we launched our Birthday Club, and what an amazing response we nearing completion! have had so far. Residents who have registered will be entered a draw for the month of their birthday and if they are This project commenced in December 2018 the lucky person picked at random, and completed right on time in June 2020. they will receive a gift from the team at Spence on Light will offer 75 apartments for Housing Choices. people aged over 55 and has been developed in partnership with It’s that simple. Every resident who has Housing Authority, and ACH Group. TECTVS registered will receive a birthday card architects and Hindmarsh Construction came on their special day. The Birthday Club together on their second project for Housing is open to all Housing Choices South Choices, and have once again designed and Australia residents and those residing built another great apartment building in the with them. heart of the Adelaide CBD.

Anna from Campbelltown is our first Apartments in this building enjoy some of the lucky winner. Happy Birthday Anna. best views in Adelaide including Light Square, the Mt Lofty Ranges, Spencer Gulf and the If you would like to register, please new . contact the Community Development team on 1300 312 447 or at [email protected]

10

Well I’ll Bee! New

Honeybees are amazing! They have evolved over the Contractors past fifty-five million years to become social insects that are adaptable, resilient and with the ability to You might have noticed cohabitate with us in the urban environment. we have a few new contractors Did you know that bees are superbly adapted to providing services to understand the signals transmitted by flowers? Their Housing Choices residents. innate sense of colour and ability to learn from Since bringing our new experience and then communicate this information contractors on board in May, form what beekeepers describe as ‘bee wisdom’. we have already received some For example, the visual system of bees differs from excellent feedback about the ours in many ways. Both of their compound eyes are services provided. composed of about 6000 single lenses. An image of a Kirrily, HCSA’s Property Team flower, for example, is put together from many quite Leader holds regular meetings large, separate single points. This means that bees only with our contractors and will resolve fine details when they are about 5cm away continue to work on ways to (Image Bee 1 and Bee 2: this is how bees see flowers). ensure we deliver a quality Also, each behavioural task that a bee undertakes service to Housing Choices can influence her colour vision. For example, when residents. Housing Choices has searching for nectar, bees utilise a colour spectrum set clear expectations for all that includes ultraviolet. Conversely, because bees our contractors, so we are keen often fly at speeds in excess of 30km per hour, to hear from you about your they switch off their colour and fly in black experiences, good and bad. and white to assist with navigation, recognise structural details and avoid obstacles.

This bee information has been provided by Sandra Ullrick, founder of Adelaide Bee Sanctuary and mentor for the Housing Choices SA’s beehive at the CGA Community Garden.

Right: Bee 1 Far right: Bee 2 11 International Common Women’s Day Ground Adelaide Badgemaking Breakfast and Cupcakes Celebrations for International Women’s Day On Friday March 6, a group of five HCSA staff, and two residents were lucky enough to attend the Adelaide International Women’s Day On Monday March 2, we invited Breakfast at the Adelaide Convention Centre Common Ground Adelaide with over 2500 attendees. residents to celebrate International Women’s Day with a morning tea The morning was hosted by Senator the Hon to do some incredibly delicious Penny Wong, Rosemary Wanganeen gave a cupcake decorating and some very Welcome to Country, and Elizabeth Broderick creative badge making. was the guest speaker. Elizabeth Broderick is Australia’s longest serving Sex Discrimination We discussed this year’s theme, Commissioner (2007-2015), Elizabeth worked “I am Generation Equality: Realising tirelessly to break down structural and social Women’s Rights” and what we, both barriers faced by women and men, and to women and men, can change. promote gender equality. A simple exercise exploring what Overall, it was an informative morning with strategies people put in place to empowering speakers, and it was wonderful to stay safe if they were out alone feel part of such a great celebration. at night, elicited vastly different responses. It was very useful for the group to consider the different types of strategies that can be utilised. Statistics show that 1 in 3 women in Australia have experienced violence and/or have been sexually harassed since the age of 15. We would like to thank everyone who attended this fantastic event.

12 Staying Home and Staying Safe

Following the outbreak of Coronavirus, health advice was to stay home and minimise the risk of contracting the virus. Those over 70 were told to be extra careful due to the devasting impact the virus can have on older persons. Housing Choices set out to contact our residents aged over 70 to find out how they were coping and keeping themselves entertained. Here’s some of what they shared with us:

“I’ve been out a bit, but not a “Housing Choices are lot though, and I’ve heard that absolutely wonderful for government recommends that the way you care about people over 70 stay home. It’s residents.” Colleen went just about driving me mad, as on to say how much I’m so used to being out and she really appreciated about with no limitations of any everything Housing kind. I’ve just been mucking Choices does. She said around at home, on the that when she was with computer sometimes. Today, her previous provider, I was out in the garden weeding she felt she was just a and there’ll be plenty of that tenant, but with Housing to do, especially with winter Choices she can’t believe coming up.” how much she feels - Fay, Windsor Gardens cared for. - Colleen, Campbelltown “There is not much to do as we can’t go far, we are lucky that Another resident sent a the shops are so close, so I have text saying “I have never been able to get my shopping. been as happy as since I loved the activity pack that you I have been with Housing sent. Sudoku is my favourite!” Choices, you are a really - Eva, Campbelltown caring firm. You are the best.” “Housing Choices has gone - Maurice, Klemzig above and beyond with support and the continuing of services such as the Oz Harvest Program, daily cleaning of the common room when it was open, flu vaccine clinic, etc. The organisation has put in some excellent measures right from the start to help residents understand how to keep safe and healthy. The posters and regular updates provided by workers have been extremely useful.” - Jo, Adelaide

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Find a Penpal Send us some information Join our Music Group about yourself for us to publish Do you sing or play an in our next newsletter. instrument? You can be part of We will then forward all our music group from your living penpal responses to you. room. Contact us to find out how.

Meet New People HCSA Poetry Course Physical distancing does not Join David Chapple for a 4 week need to be isolating. Register group poetry writing adventure. to be part of one of our online The course is tailored to meet all or telephone groups. technology/access needs and is suitable for all writing levels.

Make Great Art Learn to Drum Register to receive your part of a Weekly 30 minute online mural and paint or decorate it any drumming lessons for small way you like. Then simply send it groups facilitated by Reclink SA. back for reassembling and join us Don’t have a drum, don’t worry to celebrate the unveiling. you can still participate.

Make a Film Sewers and Knitters Are you a woman who knows Do you like sewing or knitting about being homeless and wants and would like to contribute to to be part of a community film a group project. Contact us for making project? All equipment more information about how and training provided but numbers you can be involved. are strictly limited.

Stories of Social Distance Yoga and Mindfulness Have you had a funny or Join us for a 4 week online yoga inspirational experience, taken and meditation class facilitated by a great photo or perfected an Reclink SA. Small groups with the amazing recipe whilst practicing chance to chat before and after social distancing. We’d love to hear each session. about it and share with others.

For further information on these programmes, telephone 1300 312 447 or email [email protected] 15 COVID-19 The SA Police can also provide useful useful information, and is also where you can report any breaches of social distancing resources rules: www.police.sa.gov.au/covid-19- and links: information The SA Department of Human Services has useful updates and resources for families: To find the latest updates from our www.dhs.sa.gov.au/services/coronavirus- organisation for how we’re managing covid-19-response COVID-19, please visit: South Australia’s Aged Rights and Advocacy www.housingchoicesaustralia.org/ service has great resources for older COVID-19 news updates can often be quite Australians: www.sa.agedrights.asn. overwhelming. To stay up to date with the au/resources/coronavirus-covid-19- latest news in your language, visit SBS news. information-and-resources There are over 60 different languages to Visit the Aboriginal Health Council of choose from to receive Coronavirus updates: South Australia to find Coronavirus www.sbs.com.au/language/coronavirus updates and info: www.ahcsa.org.au/ Red Cross: The Red Cross Telecross line coronavirus-covid-19/ rings people every day to check in on them. Read COVID-19 updates from the City of This can be very useful in these times of Adelaide here: www.cityofadelaide.com. social distancing, particularly for those living au/blog/coronavirus-covid-19-latest- alone. Register for the Telecross service information/ on: 1300 885 698 or via this link www.redcross.org.au/get-help/community- Sport SA has updates on sporting activities services/telecross during this time: www.sportsa.org.au/ news/coronavirus-covid-19/ Visit the South Australian Government’s Coronavirus website to receive the latest Relationships Australia South Australia are news, updates and resources: here to support you through this period of www.covid-19.sa.gov.au/ change. They can assist you to strengthen personal well-being, build robust parenting; Find the latest Coronavirus case statistics have healthy and safe relationships, and and more updates on the South Australian stay connected with communities during Government’s Department of Health website: these stressful times: www.sahealth.sa.gov.au/wps/wcm/connect/ www.rasa.org.au/covid-19/ public+content/sa+health+internet/ conditions/infectious+diseases/ For rental advice during COVID-19: covid+2019/latest+updates/covid- www.cbs.sa.gov.au/rental-advice-due- 19+cases+in+south+australia covid-19

Contact us: Housing Choices Please get in touch at any time if you South Australia have any questions or suggestions. 192 Waymouth Street You can call us on 1300 312 447 Adelaide SA 5000 or email [email protected] 1300 312 447 For maintenance requests please call [email protected] 1300 153 850 or report via our website: housingchoices.org.au www.housingchoices.org.au/contact/ 16 report-a-repair