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Annual Review P1 Annual Review Annual Review 2017/18 Your local charity for older people P2 Annual Review Chairman’s Message Welcome to our My first year has simply flown by and it Annual Review has been a pleasure to have been so ably supported by the trustees, including Ian, who is tireless in his commitment even though he has stood down as Chairman. The dedication of the trustees and Our key focusses for the year have and wellbeing. Our integrated care professional staff so ably led by been to increase support to people programme has gone from strength Vicky, and magnificently supported with dementia and to increase our to strength becoming an integral and by all the volunteers who give so support for people to learn digital valued partner within the developing much time generously, are the skills. For the former we have focused Neighbourhood Teams. cornerstone for Age UK Blackburn on developing the Dementia Action with Darwen. As ever, we have Alliance to encourage dementia We are pleased this year to have continued to rely on this team of friendly communities and continue to successfully retained the quality mark volunteers to work with staff to seek funding to increase our support for the Advice & Information service deliver across every aspect of our offer. For the latter we were successful during the year and in early April 2018 service provision. At the end of the in securing funding via Age UK from to have successfully renewed the Age year we had 119 volunteers who had the Big Lottery as one of only two UK Organisational Quality Standard contributed 14,272 hours during the Age UKs to deliver the One Digital and our ISO:9001 standard. year, which is vital to enabling us to programme. On behalf of the trustees, I would like continue to reach as many people as to thank everyone who has helped we do. Our services continue to grow and extend their reach working across and supported us throughout the We are extremely grateful for all the the spectrum of older people from year. financial support from many donors the most frail to those who can be Best wishes and benefactors, as well as the local supported to be more active and authority and NHS commissioners remain independent. In particular, with whom we have very important our Befriending and Active Ageing contracts guaranteeing invaluable services are helping more people, levels of financial support and it is through activities and support important to know that every penny which promote social inclusion and is used locally for the benefit of older encourage people to be as active Tony Hedley people throughout Blackburn with as they can be. The Advice and Chairman Darwen. Information service continues to be well used, helping local people secure in excess of £1.8 million in additional income to improve their quality of life P3 Annual Review Chief Executive's Message for 2017/18 Welcome to our annual review which aims to provide a summary of the work the charity has done during the year and the impact that this has on local older people. If you would like to know more about our work or services I would be pleased to talk to you. Throughout the year we have of extending our support for people wide and across Pennine Lancashire continued work to deliver our 2014- living with dementia and enhancing which are beginning to significantly 17 business plan which focussed what we can offer to ensure that older change the way health and social care on four key areas - continuing to people are digitally included. We were provision is delivered. deliver the services that we do well pleased to be selected as one of two and that we know the increasing areas to participate in the Big Lottery We recognise that we can and should numbers of older people need and funded One Digital programme which play a key role in these developments want: will really support our work in this area. and in strategic and operational • readying the organisation to be We have also focussed targeting our planning for them. As such we have able to take new opportunities promotion and marketing activities continued to put resources into working to develop and grow our range of in areas where we can see potential with older people to hear their voices services to meet new needs and to further increase uptake to reach and support their involvement in challenges facing older people more older people who could benefit services and into working with our • continuing and enhancing our from our services. In March 2018 we partners; developing new initiatives, influencing and campaigning agreed a refreshed business plan for strategies and plans to support the activities to improve the lives of all 2018-2020 which will retain a focus on improvement of the health and local older people our key priorities whilst supporting the wellbeing and quality of life of local • ensuring the organisation has further development of an enhanced older people. effective enablers in place to neighbourhood and community offer. We strive to be an innovative and meet these objectives, including effective organisation finding In common with many local charities developing increased and resourceful ways of meeting the we are working in a time of continued diversified income generation, needs of the growing numbers of financial pressure and growing demand effective volunteer recruitment older people, and are pleased to and need across both the voluntary and support and workforce have been able to reach more older and public sectors. So, in addition to development. people in 2017-18. We value our local increasing our fundraised income we partnerships and will continue to play Throughout the year we have also have continued to develop the way the strongest role possible in the local maintained our commitment to quality we work in partnership to make best community within Blackburn with and continuous improvement and use of all resources locally through: Darwen. we were pleased to have successfully our Integrated Care programme, our retained our Age UK Information joint company with Age UK Lancashire and Advice Quality Programme and numerous ‘on the ground’ delivery accreditation and to have successfully partnerships with organisations, large completed the three yearly renewal of and small. our Age UK Organisational Standards award and our ISO:9001 award during We are working in a fast changing Vicky Shepherd the year. In addition to maintaining our landscape of service development Chief Executive core service offer, we have continued to and delivery with programmes of have a focus on our key priority areas transformation both Lancashire P4 Annual Review Our Vision Our Mission For all older people in Blackburn To enable the voices and views of with Darwen to have the older people, in all their diversity, opportunity to live the life to be heard and to deliver they choose. quality, person centred services to meet local needs and support independence. Introduction To deliver our vision, mission and We also work to influence the along with core functions that ensure our business plan priorities, the development of services for the quality of our provision. organisation delivers a range older people through a variety of We are pleased to be a Brand Partner of community based services to mechanisms including delivery of of Age UK and we play an active role improve the health and wellbeing of the Age Well Partnership and sitting in the Age UK network, sub-regionally, older people and to support people on a number of key strategic boards regionally and nationally. This review to remain independent as long as and groups, and through supporting provides an overview of our activity in possible and to be able to continue national campaigns. As a local, each area during 2017/18 and seeks to contributing to their community. independent charity we have an illustrate the impact of our services on ongoing need to raise funds from a the lives of older people and the benefit diverse range of sources to support our to the community that we provide. work that is not funded through grants and contracts, in particular the Advice and Information service, volunteer recruitment and support, and our campaigning and influencing work; P5 Annual Review Facts & Figures People supported through our range 2174 of Health and Wellbeing services. 6436 Contacts for Advice and Information. 14,272 hours Volunteers gave us their time. volunteers 119 contributed during the year Recorded compliments from our 239 service users and supporters. 8 Complaints. Volunteers Volunteers continue to be a vital This year we have focussed on continues to be high, and in the year resource to the organisation targeting our marketing for volunteers we have been able to increase the enabling us to provide the range and to recruit for specific roles, and to services within which we can offer quality of services that we do, and try to reduce the drop out rate from placement opportunities, providing providing huge added value to our enquiry to recruitment. We have also 23 placements in total. We feel this work; through the skills, knowledge reviewed our communication with is a really important role for us to and experience they bring. However, volunteers and moved to a more continue to develop, playing our part the cost of volunteer recruitment digital approach, whilst retaining the in the local community and creating and support has to be met through important face to face support on a opportunities for old and young our core fundraising activity. regular basis. To support this we have people to mix and share skills and also been offering digital training experiences.
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