The Public Sector As Partner for a Better Society
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European Public Sector Award 2015 The Public Sector as Partner for a Better Society 2015 Julia Bosse Michael Burnett Susanne Møller Nielsen Claude Rongione Harrie Scholtens BQ-Portal – The Information Portal for Foreign Professional Qualifications Submitted by the German Federal Ministry for Economic Affairs and Energy Nominee Germany is faced with demographic challenges: its potential workforce is EPSA2015047 dwindling and many sectors are already having to cope with a shortage of skilled labour. This is why international qualified professionals are playing Federal Ministry for Economic Affairs an increasingly important role in the German economy. But so far they have and Energy been prevented from realising their full potential because there has not Scharnhorststr. 34-37 been access to reliable information on foreign professional qualifications. 10115 Berlin The BQ-Portal was designed to change this. Germany www.bmwi.de Its main purpose is to support the “competent organisations” in charge of assessing and recognising foreign professional qualifications in Germany, Contact persons which notably include the Chambers of Skilled Crafts, the Chambers of Industry Martina Kollberg and Commerce, and chambers for the various liberal professions in Germany. Case Officer [email protected] The online platform provides them with detailed and scientifically verified Daniel Wörndl information regarding foreign vocational training systems, the substance BQ-Portal Team Leader and duration of individual vocational training programmes and the legal [email protected] basis on which these are offered. This information is compiled and then organised and published online in a way that makes it useful for the Size of organisation competent organisations. 500-5000; people directly involved: 1-5 This approach makes the BQ-Portal something entirely unique: it is the first online work and knowledge sharing platform to pool all of the relevant Type of sector information on foreign professional qualifications. Employment, labour-related affairs and gender equality The way in which the information is gathered and organised now follows a collaborative approach: besides educational researchers, the staff of the Key words of the project competent organisations, i.e. the practitioners actually using the database, Recognition, qualified professionals, foreign are also involved. The information added by them notably includes details professional qualifications, vocational about specific occupations and the outcomes of the relevant equivalence training, integration procedures. In addition to this, the portal also offers registered users information on the legal situation, the procedures and methods used in the assessment of foreign qualifications as well as guidelines and practical examples. The information portal is a “learning system” that helps to build up knowledge and information and thereby complements the Assessment and Recognition of Foreign Professional Qualifications Act. Thanks to its knowledge and information management capabilities, equivalence procedures in Germany have become significantly more effective and efficient. Moreover, the BQ-Portal ensures that all of the competent organisations draw on the same database. This both fosters consistency between the decisions made by the various chambers across the Federal Republic and renders the entire process more transparent. For people who have obtained professional qualifications abroad, this means not only that they receive more likely a document providing proof of their qualifications, but also that this information is much more detailed than it would otherwise have been. In this way, the portal also benefits (potential) employers who can now gain a better understanding of what a particular set of foreign professional qualifications actually entails. This renders candidates who have obtained their qualifications outside Germany more attractive for employers in Germany and makes it more likely that they will be hired and find it easier to integrate into the German society. At the same time, the BQ-Portal also helps to reduce the skills shortage in Germany. By setting up the BQ-Portal, the Federal Ministry for Economic Affairs and Energy has followed a new approach to delivering administrative services. The portal supports the competent organisations in their complex task of assessing foreign qualifications. It thereby strengthens the bodies that ensure self-regulation by industry. 94 European/National/Regional Project / New service delivery approaches 3.3.1. One-stop-shops and online single information and access points The EPSA2015047 BQ-Portal – The Information Portal for Foreign Professional Qualifications, submitted by Germany and sponsored by the Federal Ministry for Economic Affairs and Energy, is an online platform to consolidate all relevant information on the equivalence of a wide range of foreign vocational training systems and individual foreign professional qualifications using a single database. The online platform provides detailed and quality assured information regarding foreign vocational training systems, the substance and duration of individual vocational training programmes and the legal basis on which they are offered. The aim is both to reduce the time taken to assessing equivalence of qualifications and improve the quality of the equivalence assessment. The portal benefits (potential) employers who can now gain a better understanding of what a particular set of foreign professional qualifications actually entails and how they compare to German qualifications. It aims to simplify the process for job seekers to understand the status of their foreign qualifications in Germany and gain recognition for them. It gives practical effect to the 2012 Assessment and Recognition of Foreign Professional Qualifications Act, which significantly widened the legal rights of foreign job seekers to have their qualifications assessed for equivalence. The project is innovative in that there were no other models to adapt from other public administrations in this field at national or European level. It addresses an issue of high level political importance in Germany (addressing skills shortages) and the EU (mutual recognition of qualifications). More generally, it sends a strong political signal that Germany, a key motor of growth in the Eurozone, aims to sustain its economic performance by being open to accommodating and integrating migrant workers. The key methodology used is the Drupal content management system which creates a common platform for knowledge sharing. The key success factors include the robustness of the ICT systems used to gather data collected and the contribution of implementing organisations (such as employers’ associations) to undertake assessments. These organisations have devoted significant resources to ensuring that they make their contribution to the equivalence assessment process and thus optimise benefits from the portal. Within this context, the concept is potentially transferable to other environments. The portal has to date (September 2015) delivered significant output-related results such as number of country profiles (73) and number of professional profiles (1300+) and high level of user satisfaction (based on a recent evaluation, 90% of those surveyed say that the BQ-portal enables consistent, transparent and rapid assessment of foreign qualifications). Applicants pay a fee for the assessment of the equivalence of their qualifications of between €100 and €600, based on the time taken for assessment, though there is no evidence of this constituting a barrier to assessment and in some cases part of costs (for residents) paid by third parties e.g. the Bundesagentur für Arbeit. EPSA2015167 ALF (Child Benefit without Application) is a co-operative project between the Federal Ministries of Finance and of Families and Youth in Austria to reduce the administrative burden on citizens, reduce the burden on staff and save administrative costs by automating the collection of data to assess the entitlement of new parents to child benefit, the process of assessment itself and the generation of payments. In doing so, it fits within wider Federal policy objectives. A potential entitlement to child benefit is system-generated from the issue of a birth certificate in the central register of births, marriages and deaths, which generates a data flow to the systems of the Finance Ministry and thus depends on the integration of systems from different government ministries. The key methodology used is a no-stop-shop solution (not common in public administrations). Thus the project was innovative in the sense of not having other models within other public administrations in this field to adapt. It eliminates the necessity for new parents to make an application for getting child benefit after childbirth. The predicted time savings for citizens - estimated to be 39,000 hours per year for 80,000 births (i.e. 30 minutes on average) - seems to be conservatively estimated. The project also promotes social inclusion since automatic generation of entitlement reduces the risk of exclusion as a result of intellectual or linguistic capability. By reducing staff time needed to process applications it enables them to be redeployed to perform other tasks, such as entitlement control functions and to other functions within the tax administration. The estimated savings for the ALF project are 15 FTE staff, but the intention is not that the saving in staff time will lead to redundancies.