Hosted Messaging and Collaboration Version

Hosted Exchange E-Mail Clients Hosted Exchange enables customers to use e-mail clients running on wireless mobile devices. Synchronization with devices let customers stay current with Hosted Exchange enables you to flexibly address different customer their calendar, contacts, and e-mail messages on Microsoft Windows Mobile- needs by supporting both the Outlook 2003 and Microsoft Outlook based Pocket PC and Smartphone devices. Integration of Exchange SP2 Web Access (OWA) 2003 clients provides support for Windows Mobile 5.0, a new Windows Mobile platform You can enable customers to use the full-featured Outlook 2003 client that gives wireless operators the ability to deliver customized, differentiated Why Deploy without using cumbersome virtual private network connections. The services and devices and meet the demand for secure, segmented offerings. Microsoft Solution for combination of Microsoft Exchange Server 2003 and the Microsoft Windows Hosted Messaging ServerTM 2003 operating system make it possible for Outlook 2003 clients version 3.5 to connect to Exchange mailboxes over the Internet by using Remote and Collaboration? Hosted Messaging and Collaboration Procedure Call (RPC) over HTTP, as shown in Figure 3. 1. Revenue growth Take advantage of the growing demand for outsourced When included as part of existing Improvements to OWA 2003 have given it the feel and features of a desktop broadband and wireless offerings, the client, to the point that OWA can be used as the primary client, not just for messaging solutions solution enables you to boost average away-from-the-office access. Service providers also have the ability to Small and mid-size businesses (SMBs) today are looking for a messaging solution that can provide revenue per user (ARPU) by 25 percent.1 customize an OWA client with their own branding. enterprise-class collaboration features without requiring that they invest in an on-site solution. With the 2. Lower operating costs Microsoft® Solution for Hosted Messaging and Collaboration version 3.5, service providers can help Figure 3 Outlook 2003 Clients Can Connect to User Mailboxes over the Internet The solution architecture, technologies, SMBs achieve both goals — and drive up hosting revenue in the process. Here’s how: and support services ensure rapid time- • Deliver enterprise-level messaging and collaboration. With Hosted Messaging and Collaboration, SMB to-market, low operating costs, and customers reap the benefits of enterprise-level messaging with calendaring, scheduling, contact management, superior service levels. mobile device synchronization, and basic e-mail services. In addition, this multiple-service solution makesthe Already Using Hosted Exchange in Your Data Center? Microsoft Partners Stand Ready to Help 3. Customer value latest collaboration technologies available. You can host team Web sites that allow for document sharing Check out these five reasons to upgrade today Microsoft has a robust partner system that can assist you with planning, Compared to an in-house solution, and a common workspace. You can also host instant messaging services and other Session Initiation Hosted Messaging and Collaboration 1. Updates to Key Technology Components — The latest service packs deployment, and operation of the Hosted Messaging and Collaboration Protocol (SIP)-based presence applications. enables SMBs to lower IT expenditures and updates from Microsoft add to the solution's overall integrity and the solution environment. The following partners can get you started with a as much as $47,000 annually.2 • Deliver a cost-saving, outsourced solution. With Hosted Messaging and Collaboration, SMBs can security of the solution. Windows-based hosted messaging system that delivers services that SMBs want on a platform designed to lower total cost of ownership: confidently move away from in-house messaging systems and the costs and headaches of managing 2. Improved Mobile Messaging — Exchange Service Pack 2 enables Direct spam, virus protection, compliance rules, and storage requirements. Compared to in-house systems, • eQuest (division of Planet Technologies) is a leading systems integrator Push technologies to keep mobile devices always-up-to-date. Hosted Messaging Hosted Messaging and Collaboration enables SMBs to lower IT expenditures as much as $47,000 annually.5 and software developer with the skills and expertise required to build new 3. New Customer Acquisition Features — Hosters can manage password Market Opportunity hosting solutions. http://www.go-planet.com/service_provider.asp Engineered for Reliability and Scalability resets remotely for their customers through the Microsoft Customer Worldwide hosted business e-mail • implement.com is a technical consulting firm that designs, develops, Tested and supported by Microsoft, the Hosted Messaging and Collaboration solution is a pre-engineered Directory Integration feature. Users can upload existing PST files to their revenue is expected to grow from $546 deploys, project manages, and documents complex infrastructure solutions platform designed for high service levels and optimized for low total cost of ownership. Built on high- hosted mailboxes. million in 2005 to $788 million in 2008.3 for Microsoft and Microsoft customers. http://www.implement.com 4. Extended Deployment Automation — The extended MPS Deployment performance Microsoft Windows Server SystemTM components, the solution provides tools, scripts, sample Tool automates more provisioning tasks using an enhanced Web interface. • local implementation partners code, automated provisioning, and best practices that you can use to efficiently and securely deploy services http://www.microsoft.com/serviceproviders/solutions/ and streamline the management, administration, and monitoring of the multiple-tenant hosting environment. 5. Disaster Recovery Guidance — Whether by fire, accident, or malicious hostedmessagingpartners.mspx activity, data loss can occur in a data center and jeopardize your business. Furthermore, the solution is designed to grow with you.

The solution now provides comprehensive guidance for disaster recovery. The Microsoft Windows®-based platform enables you to scale out — add additional servers — to accommodate Cobweb Solutions, a business-to-business several million mailboxes. Internet Service Provider (ISP), uses Hosted Messaging and Collaboration to enhance Solution Components their already feature-rich customer portal. Two categories of integrated, Windows-based Because Cobweb provides partners and customers with the ability to administer components make up the Hosted Messaging and Hosted Exchange directly, it is estimated that Collaboration solution. As shown in Table 1, they 40 percent less time will be required to are hosted messaging and collaboration services support this highly requested service. and the core infrastructure technologies.

Table 1 Hosted Messaging and Collaboration solution components Hosted Messaging and Collaboration Services Component Microsoft product Function/benefit Begin Profiting from the Demand Hosted Exchange Microsoft Exchange Operate rich e-mail services including calendaring, Server 2003 SP2 scheduling, and Windows Mobile 5.0 device synchronization for Rich E-Mail Messaging Windows SharePoint Microsoft Windows Provide team Web sites for customer organizations to Take advantage of growing demand for advanced e-mail messaging and Services Hosting SharePoint® Services enable document collaboration and version tracking. collaboration services with the Microsoft Solution for Hosted Messaging and Collaboration. The value-added services you can offer customers by Live Communications Microsoft Office Live Enable customers to use instant messaging and to detect Communications Server 2005 deploying Hosted Exchange, Windows SharePoint Services Hosting, and Server 2005 Hosting if a co-worker is online and available to communicate.

Live Communications Server 2005 Hosting create exceptional revenue Reporting Services Microsoft SQL ServerTM Create performance reports for Hosted Exchange, opportunities, while the solution’s reliable, proven infrastructure components 2000 Reporting Services Windows SharePoint Services Hosting, and Live lower operational costs and make day-to-day management and Communications Server 2005 Hosting administration easy to handle. Core Solution Infrastructure Technologies For More Information Component Microsoft product Function/benefit Learn more about the Microsoft Solution for Hosted Messaging and Collaboration at Centralized Windows ServerTM Active Centrally manage users, accounts, servers, group policies, http://www.microsoft.com/serviceproviders/solutions/hostedmessaging.mspx Management Directory® directory service services, and security. The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication. Service Provisioning Microsoft Provisioning Automate routine administrative service management This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. System (MPS) tasks such as adding new users and provisioning applications and services. © 2005 Microsoft Corporation. All rights reserved. Microsoft, Active Directory, the Microsoft Internet Explorer logo, Outlook, PowerPoint, SharePoint, Windows, the Windows logo, Windows Mobile, Windows Server, and Windows Server System are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. 1 For SMB access and application bundles in a minimum 30,000 e-mail Monitoring Microsoft Operations Proactively monitor both internal data center and 1105 mailbox configuration Manager (MOM) 2005 customer site operations. 2 Source: Intermedia.NET and ASP-One 3 Source: The Radicati Group, Inc. Hosted Messaging and Collaboration Services What Is Presence? Live Communications Server 2005 Hosting Live Communications Server 2005 enables your customers Customers communicate quickly with instant messaging to see if their coworkers are online and available to and presence Hosted Exchange 2003 Security communicate when Microsoft Internet Security and Acceleration (ISA) Server 2004 Enterprise using Windows Microsoft Office Live Communications Server 2005 Hosting lets your customers take Provide your customers with security-enhanced, advanced SharePoint Services team advantage of instant messaging and presence awareness, as shown in Figure 1. Presence Edition is designed to work with a Hosted Exchange deployment to provide sites or other Microsoft messaging services a highly secure messaging environment. ISA Server 2004 provides an Office Applications. awareness is the capability of immediately knowing if a coworker is online and available Built around the advanced messaging capabilities of Exchange Server 2003 advanced firewall server to control all forms of inbound and outbound traffic. to communicate. Presence information combined with instant messaging provides a with Service Pack 2, the Hosted Exchange component of the solution enables For additional security, you can configure Web-based messaging over quick, direct communication channel that many customers will find more efficient and service providers to offer business-class e-mail messaging, individual and HTTP connections to use Secure Sockets Layer (SSL) encryption for cost-effective than using e-mail messages or the telephone. group calendaring, scheduling tools, contract management, additional additional protection. storage, personal domains, and mobile device synchronization. See back page to learn about Hosted Exchange e-mail clients. Mobile Messaging Exchange Server 2003 Service Pack 2 (SP2), when deployed together with Windows SharePoint Services Hosting Moving New Customers to Hosted Messaging and the Messaging & Security Feature Pack for Microsoft Windows Mobile® 5.0, Create team Web sites that enable customers to collaborate supports an enhanced, cost-effective mobile messaging solution. Mobile The Windows SharePoint Services Hosting component enables you to provide Collaboration information workers can stay connected to their Microsoft Office Outlook® customers with team-oriented Web sites for information sharing and Figure 2 Presence Awareness in Live Communications Server 2005 Key enhancements make it easier to get businesses on board and mobile information using Exchange "Direct Push" and always-up-to-date collaboration. This compelling business application provides another generate revenue technologies. And service providers can better manage and protect device opportunity to increase ARPU. SQL Server 2000 Reporting Services Hosted Messaging and Collaboration version 3.5 supports features that make it easier and customer data—and eliminate the need for expensive middleware for you to transition customers to your hosted services platform and accelerate customer servers. To more effectively manage mobile devices, administrators can now: Windows SharePoint Services sites make it easy for users to work together Use standard and customized reporting to better track acquisition. on documents and tasks and to share contacts and other information. Site system performance • Apply minimum PIN/password length and complexity content can be easily searched, and users can also receive alerts when The Reporting Services component uses Microsoft SQL Server Customer Directory Integration • Wipe the device of all data after a certain number of incorrect existing documents and information have been changed or when new 2000 Reporting Services Report Manager in conjunction with By adding Microsoft Identity Integration Server (MIIS) to the solution, you can enable password attempts documents or information have been added. In addition, SharePoint sites Microsoft Operations Manager 2005 to provide standard reports business users to log on to both their company workstations and hosted services with • Automatically refresh device policies at administrator-definable time enable customers to find and communicate with key contacts and experts on system performance. These customized hosting-specific a single set of credentials. MIIS provides password synchronization between the user intervals in their organization, both by e-mail messages and through instant messaging. reports provide critical insight into customers and business accounts that are in the customer’s Active Directory domain and shared Active Directory operations. System Usage Quick Facts and Hosted Exchange domain used in the solution. • Wipe the device of all data over-the-air if the device is lost or stolen Microsoft Office Integration Mailbox Utilization are examples of two valuable “out-of-the- Microsoft Office System programs can access SharePoint site content. All Anti-Spam, Antivirus Tools box” reports that are included in the solution. You can also build Enhanced Migration Support of a site's collaborative content — for example, documents, lists, events, task To keep operating costs low and customer satisfaction levels high, Hosted and customize reports to make them even more meaningful New customers can import their existing e-mail to their hosted mail accounts using the assignments, and membership rosters — can be read and edited within Exchange helps you prevent spam or junk e-mail from entering user mailboxes to specific customer needs. PST Import Tool. The tool includes a front-end Web interface that enables users to select and taking up valuable storage space. Hosted Exchange supports connection Word 2003, Excel 2003, and Microsoft PowerPoint® 2003. Outlook 2003 and upload a local PST file to their mailbox. In addition, the solution now offers a and recipient filtering as well as Intelligent Message Filtering (IMF). allows SharePoint site event calendars to be viewed side-by-side with With Report Manager, you can easily create, manage, and prescriptive method for migrating Exchange 5.5 Server operated on-site by a business personal calendars. deliver both traditional, paper-oriented reports and interactive, to the Hosted Messaging and Collaboration platform. Web-based reports. You can also choose to enable automatic Use MPS to Implement Sites e-mail delivery of reports. Report Manager users can then MPS Deployment Tool Extensions With Windows SharePoint Services Hosting, you can scale to deployments subscribe to receive reports by e-mail. Improvements to the MPS Deployment Tool have further reduced the manual procedures Exchange Server 2003 Service Pack 2 of tens of thousands of customer sites and hundreds of thousands of users. you need in order to set up and provision customers with services. Featuring an easier- In addition to enhanced mobile e-mail functions, Exchange Server 2003 Using the Microsoft Provisioning System (MPS) together with Windows to-use user interface, the MPS Deployment Tool also automates deployment tasks and SP2 delivers a number of security and advanced mailbox improvements. SharePoint Services enables you to automate the creation and administration configurations, making solution setup faster and less complex, and reducing the chance For more information, visit of customer team sites. This process provides flexible and efficient management of setup errors. http://www.microsoft.com/exchange/downloads/2003/sp2/default.mspx. options including a Web browser, the command line, and a Microsoft .NET–based object model.

How MPS Works: Centralized Management You can use locally managed servers, users, accounts, and security policies on each hosted server to meet access and security requirements. However, Core Infrastructure Technologies 1 Using the Web-based Reduce time spent updating server policies from 90 minutes Centralized Management can help you avoid this time-intensive process interface, submit a Web 5 Service Provisioning service provisioning request. to 5 minutes and associated opportunities for manual errors. Reduce support costs and accelerate time to market with The Centralized Management component uses Active Directory to help you 2 The Provisioning Engine centrally manage users, accounts, servers, group policies, and services while new services parses the Web service Monitoring acting as the central manager for network security. Active Directory can be The Service Provisioning component relies on the Microsoft Provisioning System request and expands the Increase uptime, reduce resolution time by 50 percent, and deliver (MPS), as shown in Figure 1, to automate routine administrative service request into multiple low- deployed and easily integrated into hosting environments. level actions.The Provisioning exceptional service6 management tasks such as adding new users, updating directory entries, and Engine processes the request Centralized Management Benefits At the core of the Monitoring component is Microsoft Operations Manager provisioning applications and services. Small and large hosters alike find MPS based on the MPF easy to deploy and integrate into their existing management infrastructure. Configuration database. • Server management — Active Directory provides a central point of (MOM) 2005. MOM is a tool that provides event management, fault detection, management for all user accounts, access rights for your staff, and many alerting, reporting, trend analysis, and applications monitoring. 3 The Provisioning Engine then Service Provisioning Benefits required security lockdown processes. This central model reduces complexity routes the XML requests to Monitoring Benefits • Multiple-service provisioning—MPS enables transactional, multiple-service provisioning the appropriate providers. and increases security by maintaining clear roles and permissions for each with auditing, rollback, and reporting capabilities. The transactional rollback and system administration task. As a result, centralized server management • Early problem detection—Monitoring promotes root cause analysis and reporting capabilities of MPS allow the checking and resubmission of a provisioning 4 The provider implements the low-level provisioning tasks reduces the cost per managed server. faster turnaround of customer issues, helping service providers lower request without requiring an administrator to perform manual rollback. operational costs and increase customer satisfaction. by making API calls to the • User management — Active Directory facilitates delegated administration • Free up resources—Automated provisioning can make development resources appropriate applications.The • Drive new revenue—Report data can be used to determine when to upsell available to work on revenue-generating projects, such as deployment of new provisioning request is for resellers and customers, enabling their administrators to perform tasks customers on additional managed services. Service providers can also value-added services. Figure 1 Service Provisioning Component Based on MPS complete. such as adding users and changing passwords. This improves the customer offer the data to the customer as a paid service. • Reduce administration overhead—MPS creates a framework for delegated experience by streamlining their operations and improving service administration, allowing your customers to create and manage their own resources, turnaround. Active Directory also reduces your operational costs by including databases, e-mail, payment and contact information, and Web sites. By Using Hosted Messaging and Collaboration, Cobweb Solutions will be able to deliver the Web- decreasing support calls and system administration tasks. “We estimate an 80-percent reduction of administration time. With the old system, it enabling customers to self-provision their accounts, service providers can see a enabled business tools that customers demand in approximately half the time than it previously • Group Policies — Active Directory enables you to use Group Policies to took a minimum of 5 to 6 man hours a day to physically monitor 4 servers. Now we marked reduction in the number of service requests arriving at their call centers. took them to customize such programs. As much as 40 percent of the anticipated reduction define configurations and enforce states across groups of users and servers plan on one-half hour a day for monitoring 26 servers.” —Eric Hanig, President, ExtendASP in development time is thanks to using the Microsoft Provisioning System (MPS) as the basis in significantly less time than it takes to set policies manually. of core provisioning actions. 5 Source: IPOWER 6 Source: PIPEX Communications Hosting Limited and Rackspace Managed Hosting Hosted Exchange E-Mail Clients Hosted Exchange enables customers to use e-mail clients running on wireless mobile devices. Synchronization with devices let customers stay current with Hosted Exchange enables you to flexibly address different customer their calendar, contacts, and e-mail messages on Microsoft Windows Mobile- needs by supporting both the Outlook 2003 and Microsoft Outlook based Pocket PC and Smartphone devices. Integration of Exchange SP2 Web Access (OWA) 2003 clients provides support for Windows Mobile 5.0, a new Windows Mobile platform You can enable customers to use the full-featured Outlook 2003 client that gives wireless operators the ability to deliver customized, differentiated Why Deploy without using cumbersome virtual private network connections. The services and devices and meet the demand for secure, segmented offerings. Microsoft Solution for combination of Microsoft Exchange Server 2003 and the Microsoft Windows Hosted Messaging ServerTM 2003 operating system make it possible for Outlook 2003 clients version 3.5 to connect to Exchange mailboxes over the Internet by using Remote and Collaboration? Hosted Messaging and Collaboration Procedure Call (RPC) over HTTP, as shown in Figure 3. 1. Revenue growth Take advantage of the growing demand for outsourced When included as part of existing Improvements to OWA 2003 have given it the feel and features of a desktop broadband and wireless offerings, the client, to the point that OWA can be used as the primary client, not just for messaging solutions solution enables you to boost average away-from-the-office access. Service providers also have the ability to Small and mid-size businesses (SMBs) today are looking for a messaging solution that can provide revenue per user (ARPU) by 25 percent.1 customize an OWA client with their own branding. enterprise-class collaboration features without requiring that they invest in an on-site solution. With the 2. Lower operating costs Microsoft® Solution for Hosted Messaging and Collaboration version 3.5, service providers can help Figure 3 Outlook 2003 Clients Can Connect to User Mailboxes over the Internet The solution architecture, technologies, SMBs achieve both goals — and drive up hosting revenue in the process. Here’s how: and support services ensure rapid time- • Deliver enterprise-level messaging and collaboration. With Hosted Messaging and Collaboration, SMB to-market, low operating costs, and customers reap the benefits of enterprise-level messaging with calendaring, scheduling, contact management, superior service levels. mobile device synchronization, and basic e-mail services. In addition, this multiple-service solution makesthe Already Using Hosted Exchange in Your Data Center? Microsoft Partners Stand Ready to Help 3. Customer value latest collaboration technologies available. You can host team Web sites that allow for document sharing Check out these five reasons to upgrade today Microsoft has a robust partner system that can assist you with planning, Compared to an in-house solution, and a common workspace. You can also host instant messaging services and other Session Initiation Hosted Messaging and Collaboration 1. Updates to Key Technology Components — The latest service packs deployment, and operation of the Hosted Messaging and Collaboration Protocol (SIP)-based presence applications. enables SMBs to lower IT expenditures and updates from Microsoft add to the solution's overall integrity and the solution environment. The following partners can get you started with a as much as $47,000 annually.2 • Deliver a cost-saving, outsourced solution. With Hosted Messaging and Collaboration, SMBs can security of the solution. Windows-based hosted messaging system that delivers services that SMBs want on a platform designed to lower total cost of ownership: confidently move away from in-house messaging systems and the costs and headaches of managing 2. Improved Mobile Messaging — Exchange Service Pack 2 enables Direct spam, virus protection, compliance rules, and storage requirements. Compared to in-house systems, • eQuest (division of Planet Technologies) is a leading systems integrator Push technologies to keep mobile devices always-up-to-date. Hosted Messaging Hosted Messaging and Collaboration enables SMBs to lower IT expenditures as much as $47,000 annually.5 and software developer with the skills and expertise required to build new 3. New Customer Acquisition Features — Hosters can manage password Market Opportunity hosting solutions. http://www.go-planet.com/service_provider.asp Engineered for Reliability and Scalability resets remotely for their customers through the Microsoft Customer Worldwide hosted business e-mail • implement.com is a technical consulting firm that designs, develops, Tested and supported by Microsoft, the Hosted Messaging and Collaboration solution is a pre-engineered Directory Integration feature. Users can upload existing PST files to their revenue is expected to grow from $546 deploys, project manages, and documents complex infrastructure solutions platform designed for high service levels and optimized for low total cost of ownership. Built on high- hosted mailboxes. million in 2005 to $788 million in 2008.3 for Microsoft and Microsoft customers. http://www.implement.com 4. Extended Deployment Automation — The extended MPS Deployment performance Microsoft Windows Server SystemTM components, the solution provides tools, scripts, sample Tool automates more provisioning tasks using an enhanced Web interface. • local implementation partners code, automated provisioning, and best practices that you can use to efficiently and securely deploy services http://www.microsoft.com/serviceproviders/solutions/ and streamline the management, administration, and monitoring of the multiple-tenant hosting environment. 5. Disaster Recovery Guidance — Whether by fire, accident, or malicious hostedmessagingpartners.mspx activity, data loss can occur in a data center and jeopardize your business. Furthermore, the solution is designed to grow with you.