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Redmondmag.Com GetGe Your FREE Copy of Email Archiving ® NEW For Dummies 2nd Edition revised for 2010 Learn to reduce cost, minimize risk, and take control of email archiving. Visit www.ironmountain.com/redmondoctober to get your FREE copy today! 501 Ellis Street, Mountain View, CA 94043 | 800-899-IRON It’s not just financial companies that Email Archiving For Dummies are subject to government records will help you recognize those retention requirements. Most retention requirements you are NEW 2nd Edition entities are subject to one or subject to and suggest ways to revised for 2010 more federal, state, or local records meet your obligations. retention requirements. If you employ people, if you sell goods or services to the federal government, Request for a free copy today. or if you are subject to federal civil litigation, you have retention requirements. FREE: Email Archiving For Dummies —new 2nd edition, revised for 2010 www.ironmountain.com/redmondoctober 5015001 EllisEllis Street,StStrer et, MountainMounntat in View, CA 94043 | 800-899-IRON Untitled-6 1 9/22/10 1:27 PM OCTOBER 2010 VOL. 16 NO. 10 REDMONDMAG.COM Turning 25 BETTER BUSINESS INTELLIGENCE AT A BETTER PRICE UP TO 72% LESS Untitled-8 2 6/15/10 3:19 PM S Turn your raw data into a powerful strategic advantage with Business Intelligence solutions from DellTM and Microsoft®—and do it for up to 72% less per terabyte than the competition.* Built on industry standards, Microsoft® SQL Server® 2008 R2 systems from Dell are designed to speed implementations, lower risk, and reduce complexity—all while delivering the best price-for-performance in the industry. SIMPLIFY YOUR IT AT DELL.COM/SQLBI * 72% claim based upon a comparison of list prices of typical Business Intelligence off erings from leading hardware manufacturers versus Dell/Microsoft combined off erings. Benchmarked systems confi gured with 4-5 TB of data storage, database application software, and Business Intelligence analytic software. Dell is a trademark of Dell Inc. ©2010 Dell Inc. All rights reserved. Untitled-8 3 6/15/10 3:20 PM Untitled-1 1 9/9/10 10:20 AM Redmond The Independent Voice of the Microsoft IT CommunityContentsOCTOBER 2010 COVER STORY REDMOND REPORT 10 Microsoft Suff ers Major Windows BPOS Outages Problems make service- level agreements critical for Turns 25 customers of online services. After a quarter-century, Windows has gone from a long-awaited experiment to the dominant software product in the world. But the operating system’s past isn’t necessarily a prologue for what could be an TECHNET PRACTICAL APP uncertain future. 19 Troubleshooting 201: Ask the Right Questions Page 22 Effective troubleshooting is a multifaceted exercise in diagnosis and deliberation, analysis and action. FEATURES COLUMNS 37 Can Microsoft 6 Barney’s Rubble: Salvage Doug Barney Its Mobile Old Salt Remembers 1985 Strategy? Microsoft is working hard to turn around its fl agging mobile business, but success is far from guaranteed for Windows Phone 7. 42 Decision Maker: Don Jones REVIEWS At the Forefront of Identity Management Technology Preview 46 Windows Insider: 13 The Dawn of a New Greg Shields Day for SBS Virtualization and the Second With a focus on the Death of the ‘White Box’ super-small business market, 48 Foley on Microsoft: Aurora offers a cross-premises Mary Jo Foley Active Directory solution The Many Faces of Windows that’s easy to manage. ALSO IN THIS ISSUE 4 Redmondmag.com | 8 [email protected] | 47 Ad and Editorial Indexes COVER PHOTO BY DEBORAH FEINGOLD/CORBIS Redmondmag.com OCTOBER 2010 ADTmag.com Questions with ... Mapping Mobile Use Lee Pender Lee Pender, Redmond recent survey conducted by The Nielsen Company has illuminated magazine’s executive Aseveral trends in the smartphone space. Mobile platforms studied in editor of features, the survey included the Apple iPhone, Google Android, Research In Motion coauthored our BlackBerry and Windows Mobile. “Windows Turns 25” One trend the survey identifi ed: Mobile users are big cover story (p. 22). consumers of games. Writes Keith Ward: Here, he shares some Lee Pender “The study found that 59 percent of smartphone of his personal owners downloaded an app in the last 30 days, and that Windows memories. For Windows 61 percent of those apps were games.” enhancements through the years, go Other facts about mobile use include the average age to Redmondmag.com/LeeJeff 1010. of users by device, the rate of app download by device, and the eff ectiveness of mobile advertising by age group. What is a Windows milestone that To learn more about the smartphone survey results, go had a big impact on you? to ADTmag.com/Ward1010. Windows 95. For the fi rst time, I looked at Windows and thought, VisualStudioMagazine.com “Wow, this is useful.” Bring Your Team to What is your favorite piece of Windows trivia? the Top with Scrum It took Microsoft two years to go from announcing Windows 1.0 to shipping oes your dev team utilize Scrum and Agile it. Some things never change. Ddevelopment methods? If so, you should introduce them to Microsoft Visual Studio Scrum 1.0, a new What feature do you think will be the Team Foundation Server (TFS) process template for teams practicing Scrum. “next big thing” for Windows? Aaron Bjork, a TFS senior program manager at Microsoft, provides a step- The next big feature might be a lack by-step walkthrough of how to use Microsoft Visual Studio Scrum 1.0 to set of features—I can see the Windows of up Sprints and Product Backlogs, and track the entire Scrum process. Make the future breaking down into smaller sure that your team is as productive as possible—check out this Visual Studio versions with very specifi c targets. Magazine feature at VisualStudioMagazine.com/Bjork1010. REDMONDMAG.COM RESOURCES What Are FindIT Codes? What we once called FindIT codes are now Resources Enter FindIT Code easy URLs. You’ll see these embedded >> Daily News News throughout Redmond so you can access any additional information quickly. Simply type >> E-Mail Newsletters Newsletters in Redmondmag.com/ followed by the FindIT >> Free PDFs and Webcasts TechLibrary code into your URL address fi eld. (Note that >> Subscribe/Renew Subscribe all URLs do not have any spaces, and they are >> Your Turn Editor Queries YourTurn not case-sensitive.) Redmondmag.com • RCPmag.com • RedDevNews.com • VisualStudioMagazine.com • VirtualizationReview.com MCPmag.com • CertCities.com • TCPmag.com • ENTmag.com • RedmondEvents.com • ADTmag.com • ESJ.com 4 | October 2010 | Redmond | Redmondmag.com | Download www.Spector360Eval .com Seriously, RUKM? Get answers FAST with Spector 360 monitoring software. With more than 50-built in reports, DVD-like screen snapshot playback, and powerful administration tools, you’ll have everything you need when management asks who, what, when, where, why, and how... Seriously, No Kidding! Identify top achievers, productivity wasters, and anyone engaging in inappropriate conduct Review screen snapshots and detailed reports instead Try it Free! of sifting through log files and browser histories DOWNLOAD TODAY Investigate and document data theft and compliance violations without leaving your office www.Spector360Eval.com See results within 24 hours of installing DownloadDownload a FREE Fully-enabledFully-enabled EvaluationEvaluation of Spector 360 Today.Today. Spector 360 – we guarantee it! CallCall us toll-freetoll-free at: 1.877.344.14271.877.344.1427 TOP TEN REVIEWS GOLD AWARD Computer and Internet Monitoring Software For more information call toll-free 1-877-344-1427 or visit www.Spector360Eval.com © Copyright 1998-2010 SpectorSoft Corporation. All rights reserved. PC Magazine Editors’ Choice Logo is a trademark of Ziff Davis Publishing Holdings Inc. Used under license. All other trademarks are property of their respective owners. Untitled-1 1 9/13/10 11:12 AM Barney’sRubble by Doug Barney Redmond THE INDEPENDENT VOICE OF THE MICROSOFT IT COMMUNITY REDMONDMAG.COM OCTOBER 2010 ■ VOL. 16 ■ NO. 10 Editorial Staff Editor in Chief Doug Barney Old Salt Remembers 1985 Executive Editor, Features Lee Pender Editor at Large Jeff rey Schwartz Managing Editor Wendy Gonchar Associate Managing Editor Katrina Carrasco une 4, 1984, was my fi rst day as a computer journalist, Contributing Editors Mary Jo Foley Don Jones just a year out of college. It got me out of selling hot Greg Shields Art Staff dogs and chili from a big green truck to late-night Art Director Brad Zerbel J Senior Graphic Designer Alan Tao drunks for a living. Online/Digital Media Online News Editor Kurt Mackie Executive Editor, New Media Michael Domingo Back then most machines were Gates came to the lobby with an Director, Online Media Becky Nagel character mode except for the $10,000 ill-fi tting suit, disheveled hair and too Associate Web Editor Chris Paoli Apple Lisa and the then 4-month-old much cologne, far from the polished Site Administrator Shane Lee Designer Rodrigo Muñoz Macintosh. Microsoft saw the GUI philanthropist we see today. Turns out light and started beating the Windows we had over a week of rain, and the drum two years before its November streets were literally fl ooded. Gates 1985 release. wanted to walk to the restaurant anyway. President Henry Allain That was around the time I started Over dinner we sipped Chateau St. Vice President, Publishing Matt Morollo covering and visiting Microsoft. It had Michelle from Washington State, and Vice President, Editorial Director Doug Barney Director, Marketing Michele Imgrund only two buildings, one for apps and with four reporters in attendance we Online Marketing Director Tracy Cook one for OSes—with a cafeteria in peppered Gates with questions. He between (no wonder never missed an acronym Redmond developers or a date. Truly amazing. President & Neal Vitale had such an edge).
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