TMS-NTC-13178 July 23, 2013 Recall Management Division National
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Toyota Motor Sales, U.S.A., Inc. 19001 South Western Avenue, S207 Torrance, CA 90509-2991 TMS-NTC-13178 July 23, 2013 Recall Management Division National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, DC 20590 Re: Toyota Safety Recall 13V-235 Dealer Notification - Remedy To whom it may concern, Please find attached the Dealer Notification - Remedy Letter for Toyota Safety Recall 13V-235 on the following Toyota and Lexus vehicles: Certain 2010 Model Year HS250h Vehicles Certain 2010 Model Year Prius Vehicles We will send a DVD with the video links mentioned in the Remedy Instructions under separate cover due to the size of the video file. If you have any questions regarding this matter, please contact me at (310) 468-5316. Sincerely, Quality Compliance Assistant Manager Attachments: Lexus 13V-235 (DLD) Dealer Notification (Remedy) Toyota 13V-235 (D0H) Dealer Notification (Remedy) July 24, 2013 Subject: Safety Recall DLD – Remedy Available Certain 2010 Model Year HS 250h Vehicles Brake Booster Pump Assembly (Accumulator) Dear Dealer Principal: As previously announced on June 5, 2013, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2010 Model Year HS 250h vehicles. Lexus has completed remedy preparations and will now begin mailing the remedy owner letter. Condition The subject vehicles are equipped with a brake booster pump assembly which can develop a crack inside the accumulator housing. If this occurs, nitrogen gas could leak into the brake fluid and gradually cause a loss of power assist. Under certain circumstances, this could affect the stopping distance and increase the risk of a crash. Remedy Lexus dealers are requested to perform an inspection and, if necessary, replace the brake booster pump assembly at NO CHARGE to the vehicle owner. For additional information on repair procedures please refer to TIS. Owner Notification Lexus has completed remedy preparations and will begin to notify owners of covered vehicles in late July, 2013. A sample of the owner notification letter has been included for your reference. Lexus tries very hard to obtain current customer name and address information when mailing owner letters. In the event your dealership receives notices for vehicles that were sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letters to the customers who purchased the vehicles. Please note that only owners of the covered vehicles will be notified. If your dealership is contacted by an owner who has not yet received the notification, please verify coverage by confirming through Dealer Daily/TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS. Identification of Covered Vehicles There are approximately 5,100 Lexus HS 250h (Certain 2010 Model Year) vehicles covered by this Safety Recall in the US. Model Model Year VDS Start Finish HS 250h Certain 2010 BB1BA 2000186 2009302 Pre-Owned Vehicles in Dealer Inventory Lexus requests that dealers verify whether vehicles in their pre-owned dealer inventory are covered by this Safety Recall. If a vehicle is covered, the dealer should perform the Safety Recall prior to customer delivery. Parts Ordering Process Orders can be placed through each dealer’s facing PDC. The kit has been placed on Dealer Ordering Solution (DOS) and will be systematically released daily based on the established order criteria. Each dealer’s facing PDC will send an e-mail with dealer specific order criteria. Parts and service managers should work together to schedule appointments based on parts availability within the DOS limits. A sample of the Parts Allocation Report is attached below for your reference. Part Number Part Description Quantity/Vehicle Pump Assembly, Brake Booster with 04002-20247 1 Accumulator IMPORTANT PARTS ORDERING UPDATE All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to Service and Parts Operations Communication 2011-20 for campaign parts that are currently returnable under the Monthly Parts Return Program and additional details. Technician Training Requirements The repair quality of covered vehicles is extremely important to Lexus. All dealership associates involved in the recall process are required to successfully complete E-Learning course LSC13A. It is the dealership’s responsibility to select technicians with the proper certification level or greater to perform this Safety Recall repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times Remedy Procedures Please refer to TIS for Technical Instructions on inspection and repair. Dealers are requested to conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the service appointment. Parts Ordering Process (Manual Allocation Control) Only vehicles that experience the actual condition will require the following part. To ensure parts availability the parts have been placed on Manual Allocation Control (MAC). If your dealership requires this part, please send an e-mail to [email protected] with the following information: Subject Line: DLD MAC Release Request (Dealer Code) Dealer Code VIN 2 Part Number and Quantity Ordered Order Reference Number Order Date Name of dealer contact, department and phone number Once a representative confirms the information provided, the part will be released. If there is a concern regarding the information provided, a representative will contact the dealership. Please allow 2 – 3 days for part release after providing the requested information. Important Notes: Once you have placed your order DO NOT upgrade or change your order status. Failure to provide the above information within 48 hours will result in an order cancellation. Model Application Part Number Part Name Qty./Unit Cylinder Assembly, Brake HS 250h 47050-75031 1 Master with Fluid Warranty Reimbursement Procedures Verify Vehicle Eligibility 1. Check the VIN range. Not Covered No further action required. 2. Check the TIS Vehicle Inquiry System. Covered Check and record DTCs. Approximately 97% of vehicles will require (DTC data is critical on a later step) accumulator replacement. Inspect the caution label on the accumulator to determine if the accumulator is affected. NOT Affected In order to inspect the label clearly, the outer cowl top panel sub-assembly and the air cleaner case must first be removed. Affected Confirm DTCs that were recorded on a C1246 and/or C1256 previous step. was present C1246 and/or C1256 was NOT present Replace the brake booster pump Replace the brake booster pump assembly (accumulator). assembly (accumulator) AND the brake booster assembly. Bleed the brake system. Reassemble the vehicle. Campaign complete, return the vehicle to the customer. Model Operation Code Description Flat Rate Hours 3530EB Inspect brake booster pump assembly 0.7 hrs/vehicle HS 250h 3530ED Inspect and replace brake booster pump assembly 3.3 hrs/vehicle The flat rate times include 0.1 hours for administrative cost per unit for the dealership. The cost of brake fluid (up to 2 liters) can be claimed up to $40.00 per vehicle as sublet type “OF” under operation code 3530ED. Lexus’ usual customer care amenities of car wash and fuel tank fill apply to this Safety Recall. Additionally, one day of rental vehicle 3 expense (to a maximum of $45/day) or the cost of pick-up and delivery or remote repair of the customer’s vehicle may be claimed if required. In the limited cases in which the condition has occurred and accumulator and acctuator assemblyy requires replacement, the following operation code should be used: Op. Model Description Flat Rate Hour Code HS 250h 3530EG Inspect and Replace Brake Booster Pump Assembly w/ Master Cylinder 5.4 hrs/vehicle The flat rate times include 0.1 hours for administrative cost per unit for the dealershhip. The cost of Brake Fluid (up to 4 liters) can be claimed up to $80.00 per vehicle as sublet type “OF” under Op Code 3530EG. Campaign Special Service Tools In a separate shipment, which is scheduled to arrive the week of July 22, 2013, your dealershhip was sent a package containing special service tools (SSTs) for this campaign. When received, the package will have a fluorescent (green, orange, yellow, or pink) label like the sample below for easy identification. ATTN: SERVICE MANAGER SAFETY RECALL – DLD CAMPAIGN TOOLS (1 OF 1) Do Not Refuse Shipment Tools included in the set: Image Name Quantity Image Name Quantity Rubber Bushing 3 1 Caps Holder Tube Pump Remover 1 1 Wrench (Small) Tube Remover 1 Nut Installer 1 (Large) 4 Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to customers. Please provide this contact to only media associates.) Customer Handling A FAQ is attached to help you respond to any customer concerns. If the customer has any further questions, they are requested to contact the Lexus Customer Assistance Center. The Lexus Customer Assistance Center can be reached at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time.