CARE BRAVELY the Best Care Is More Than Medical at Lifebridge Health, We Treat People, Not Patients
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2018 ANNUAL REPORT & COMMUNITY BENEFIT SUMMARY CARE BRAVELY The best care is more than medical At LifeBridge Health, we treat people, not patients. We respond to challenges with leadership. We solve problems creatively. We Care Bravely. CONTENTS LETTER FROM THE CEO ............................... 2 COMMUNITY ............................................. 6 INNOVATION .............................................1 4 EDUCATION ..............................................22 LIFEBRIDGE HEALTH AT A GLANCE ..................26 NETWORK OF CARE ....................................28 LIFEBRIDGE HEALTH PARTNERS .....................30 COMMUNITY PARTNERS ...............................32 CHANGING LIVES THROUGH PHILANTHROPY .......34 Pictured on the cover: Samantha Glover OUR LEADERSHIP ......................................37 Registered Nurse IV Neonatal Intensive Care Unit BOARD OF DIRECTORS ................................38 Sinai Hospital 2 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 3 “Binding our mission and vision together, Care Bravely inspires our team members LETTER FROM THE CEO In this report, you’ll read continuing the vital work of making to live our purpose with about how we Care Bravely by our world better, one person at a time. continuing to push the boundaries Through educational efforts, our of healthcare through innovation, teams are striving to create healthier everything we do.” education and hands-on caring for people by offering support and our community. training to those who need it most. By supporting innovation, we’re Our Veteran Hiring and Training Dear Friends, able to bring healthcare to our program helps veterans transfer Since 1866, LifeBridge Health has patients by making their access as skills developed in the military gone beyond the call of duty to serve seamless as possible. Through digital to civilian careers, and our those in need without bias, and health initiatives, we’re able to use #StrongerHearts collaboration with “While going through the worst thing “The LifeBridge Health team “My doctor said that she knew we’re still here today changing how smartphones and mobile devices to the American Heart Association in the world, our healthcare team is made up of skilled professionals exactly how I felt – she had cancer care is given. make healthcare more personalized provides heart health information became family to us. They not only who worked together to investigate twice herself. This beautiful, This year, we’ve launched a and timely. The LifeBridge Health by giving the community resources take care of the patient, but they my symptoms and diagnose my intelligent woman who was going to movement called Care Bravely. BioIncubator, based at Sinai and medical expertise. provide compassionate care for the condition. Once diagnosed, I was save my life knew exactly where More than an ad campaign, Care Hospital, hosts biotech startups that Thank you for helping us Care family as a whole.” cared for with the utmost respect and I was coming from. That was Bravely is about recommitting and are developing life-altering devices Bravely. It’s not just a slogan. It’s a treated not just as a sick patient, but tremendous.” continuing to invest in our purpose. and diagnostic tools that will benefit promise to every patient we see. Matthew Mittleman and as a whole person learning to live It’s a conversation about what we people everywhere. Lauren Shapiro Lisa Schwartzbeck with an illness and adjusting to my stand for, what we offer, how we see As we solidify partnerships in new normal.” ourselves and, most importantly, our communities, we’re taking our Sincerely, how our patients feel about their purpose of “caring for our communities Melissa Seltzer experience under our care. Binding together” beyond its current definition. our mission and vision together, Through our partnerships with Safe Care Bravely inspires our team Streets and the Baltimore Child Abuse Neil M. Meltzer members to live our purpose with Center, we are diligently working President and CEO everything we do. with organizations to ensure we are LifeBridge Health 4 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 5 Care Bravely illuminates the way LifeBridge COMMUNITY PAGE 6 Health is redefining healthcare by going Caring for vulnerable children beyond the traditional. We Care Bravely by Investing in our communities caring for our community outside our Partnering for the greater good hospital walls, promoting innovation in Supporting mothers and babies medical protocols and business practices, Working for a cleaner environment and providing education to empower people to make a difference. INNOVATION PAGE 14 Anticipating patients’ needs Answering calls 24/7 CARE BRAVELY Easing access to care with digital technology Dedicating space for research and entrepreneurship Providing transportation EDUCATION PAGE 22 Integrating veterans Investing in young students Using a multichannel approach to reach people 6 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 7 Pimlico Campus LEVINDALE SINAI CAMPUS CAMPUS 1. AMBULATORY HUB PIMLICO TRACK 2. CENTER OF HOPE 1 W NORTHERN PKWY 3 3. PARKING 4. INNOVATION HUB 2 Community 5. ACADEMIC, RESEARCH, JOB CREATION HUB 4 5 W BELVEDERE AVE. PARTNERING FOR BETTER HEALTH AND QUALITY OF LIFE FOR ALL LANIER AVE. PIMLICO ROAD Sinai/Baltimore Campus Vision “ THIS PROJECT IS THE The Sinai Expansion Project Community services. A spacious FIRST STEP IN OUR VISION began as a plan to replace aging home for Baltimore Child Abuse infrastructure but soon became a Center, with room for all the OF BECOMING THE MOST vision to reinvent the hospital campus. services that children and families ACCESSIBLE AND INNOVATIVE The new development aims to provide in crisis need. HEALTHCARE SYSTEM IN patient-friendly, consolidated Economic growth. LifeBridge medical care, spark innovation MARYLAND. Health’s significant investment will and create opportunities for the catalyze community development, community, with: attract new business and create Integrated care. Consolidated services new jobs. in one easy-to-access location. Enhanced safety. Easy-to-navigate footpaths and convenient parking for James Roberge VICE PRESIDENT, CAPITAL IMPROVEMENTS patients and staff. AND SUPPORT SERVICES Room for innovation. Dedicated space for health IT and biotech companies, complementing LifeBridge Health's wildly popular BioIncubator. 8 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 9 Violence $43M Prevention WENT INTO THE RECENT REDEVELOPMENT Just like any other disease, the best patient’s permission, they provide OF PIMLICO ELEMENTARY/MIDDLE SCHOOL treatment for violence is prevention. information so Safe Streets can help IN PARK HEIGHTS, AS PART OF THE 21ST “WE’RE WORKING WITH SAFE CENTURY SCHOOL CONSTRUCTION AND A unique partnership between Safe deter retaliation or further violence. REVITALIZATION PROJECT. STREETS TO BUILD PUBLIC Streets, an anti-violence organization These victims, whether SUPPORT FOR CHANGING within the Baltimore City Health bystanders or gang members, COMMUNITY CULTURE SO Department, and Sinai Hospital frequently lack education, work PEOPLE REJECT VIOLENCE is working to break the cycle of experience or a positive living violence, one person at a time. situation. “When a patient is referred AND SUPPORT PRO-SOCIAL When shooting, stabbing and to Safe Streets, they can receive MESSAGING. assault victims appear on the workforce development, tutoring, patient log at Sinai Hospital, trained mentorship and warm handoffs hospital responders act immediately. to resources that assist with their They meet with the victims at service care plan,” says Barnes. their hospital bedsides to discuss Outreach workers affiliated the violence intervention program. with Safe Streets also interrupt “The first priority is reducing violence by regularly canvassing Ademola Ekulona the likelihood of re-injury and city neighborhoods, building PROGRAM COORDINATOR, retaliation,” says Anthony Barnes, relationships with at-risk youth and KUJICHAGULIA CENTER AT SINAI HOSPITAL a hospital responder who works adults, and diffusing potentially closely with Safe Streets. With the violent situations. Pimlico Elementary/Middle School, a renovated 21st Century School in Park Heights, symbolizes the rebirth of the community. Northwest Baltimore “ A COLLABORATIVE VEHICLE LIKE NWBP IS CRITICAL TO Partnership BRINGING ALL THE SKILLS AND ASSETS OF COMMUNITY Northwest Baltimore Partnership Over the next year, NWBP PARTNERS, LIKE PARK HEIGHTS (NWBP) is a newly formed will address challenging housing organization comprising founding conditions in the Central Park RENAISSANCE AND CHAI, TO members Sinai Hospital, Park Heights, Cylburn and Glen Hills THE TASK OF REVITALIZING Heights Renaissance and CHAI neighborhoods. These areas build OUR NEARBY COMMUNITIES. (Comprehensive Housing Assistance, upon 21st Century Schools, which Inc.), along with representatives of are being renovated to provide Baltimore City and Baltimore healthy, inspiring and technology- County community and government equipped learning spaces, and organizations. NWBP aims to function as community hubs and increase investment in northwest revitalize neighborhoods. Baltimore for capital improvements, Martha Nathanson as well as community and economic VICE PRESIDENT, GOVERNMENT RELATIONS AND development, through public and COMMUNITY DEVELOPMENT, LIFEBRIDGE HEALTH Sinai Hospital hospital responder Anthony Barnes. private sources. 10 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 11 LifeBridge Health recently medical exams, mental health Helping to announced plans