2018 ANNUAL REPORT & COMMUNITY BENEFIT SUMMARY
CARE BRAVELY The best care is more than medical At LifeBridge Health, we treat people, not patients. We respond to challenges with leadership. We solve problems creatively. We Care Bravely.
CONTENTS
LETTER FROM THE CEO...... 2
COMMUNITY...... 6
INNOVATION...... 1 4
EDUCATION...... 22
LIFEBRIDGE HEALTH AT A GLANCE...... 26
NETWORK OF CARE...... 28
LIFEBRIDGE HEALTH PARTNERS...... 30
COMMUNITY PARTNERS...... 32
CHANGING LIVES THROUGH PHILANTHROPY...... 34 Pictured on the cover: Samantha Glover OUR LEADERSHIP...... 37 Registered Nurse IV Neonatal Intensive Care Unit BOARD OF DIRECTORS...... 38 Sinai Hospital 2 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 3
“Binding our mission and vision together, Care Bravely inspires our team members
LETTER FROM THE CEO In this report, you’ll read continuing the vital work of making to live our purpose with about how we Care Bravely by our world better, one person at a time. continuing to push the boundaries Through educational efforts, our of healthcare through innovation, teams are striving to create healthier everything we do.” education and hands-on caring for people by offering support and our community. training to those who need it most. By supporting innovation, we’re Our Veteran Hiring and Training Dear Friends, able to bring healthcare to our program helps veterans transfer Since 1866, LifeBridge Health has patients by making their access as skills developed in the military gone beyond the call of duty to serve seamless as possible. Through digital to civilian careers, and our those in need without bias, and health initiatives, we’re able to use #StrongerHearts collaboration with “While going through the worst thing “The LifeBridge Health team “My doctor said that she knew we’re still here today changing how smartphones and mobile devices to the American Heart Association in the world, our healthcare team is made up of skilled professionals exactly how I felt – she had cancer care is given. make healthcare more personalized provides heart health information became family to us. They not only who worked together to investigate twice herself. This beautiful, This year, we’ve launched a and timely. The LifeBridge Health by giving the community resources take care of the patient, but they my symptoms and diagnose my intelligent woman who was going to movement called Care Bravely. BioIncubator, based at Sinai and medical expertise. provide compassionate care for the condition. Once diagnosed, I was save my life knew exactly where More than an ad campaign, Care Hospital, hosts biotech startups that Thank you for helping us Care family as a whole.” cared for with the utmost respect and I was coming from. That was Bravely is about recommitting and are developing life-altering devices Bravely. It’s not just a slogan. It’s a treated not just as a sick patient, but tremendous.” continuing to invest in our purpose. and diagnostic tools that will benefit promise to every patient we see. Matthew Mittleman and as a whole person learning to live It’s a conversation about what we people everywhere. Lauren Shapiro Lisa Schwartzbeck with an illness and adjusting to my stand for, what we offer, how we see As we solidify partnerships in new normal.” ourselves and, most importantly, our communities, we’re taking our Sincerely, how our patients feel about their purpose of “caring for our communities Melissa Seltzer experience under our care. Binding together” beyond its current definition. our mission and vision together, Through our partnerships with Safe Care Bravely inspires our team Streets and the Baltimore Child Abuse Neil M. Meltzer members to live our purpose with Center, we are diligently working President and CEO everything we do. with organizations to ensure we are LifeBridge Health 4 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 5
Care Bravely illuminates the way LifeBridge COMMUNITY PAGE 6 Health is redefining healthcare by going Caring for vulnerable children beyond the traditional. We Care Bravely by Investing in our communities caring for our community outside our Partnering for the greater good hospital walls, promoting innovation in Supporting mothers and babies medical protocols and business practices, Working for a cleaner environment and providing education to empower people to make a difference.
INNOVATION PAGE 14
Anticipating patients’ needs
Answering calls 24/7
CARE BRAVELY Easing access to care with digital technology
Dedicating space for research and entrepreneurship
Providing transportation
EDUCATION PAGE 22
Integrating veterans
Investing in young students
Using a multichannel approach to reach people 6 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 7
Pimlico Campus LEVINDALE SINAI CAMPUS CAMPUS 1. AMBULATORY HUB PIMLICO TRACK
2. CENTER OF HOPE 1 W NORTHERN PKWY 3 3. PARKING
4. INNOVATION HUB 2 Community 5. ACADEMIC, RESEARCH, JOB CREATION HUB 4 5 W BELVEDERE AVE. PARTNERING FOR BETTER HEALTH AND QUALITY OF LIFE FOR ALL
LANIER AVE.
PIMLICO ROAD
Sinai/Baltimore Campus Vision
“ THIS PROJECT IS THE The Sinai Expansion Project Community services. A spacious FIRST STEP IN OUR VISION began as a plan to replace aging home for Baltimore Child Abuse infrastructure but soon became a Center, with room for all the OF BECOMING THE MOST vision to reinvent the hospital campus. services that children and families ACCESSIBLE AND INNOVATIVE The new development aims to provide in crisis need. HEALTHCARE SYSTEM IN patient-friendly, consolidated Economic growth. LifeBridge medical care, spark innovation MARYLAND. Health’s significant investment will and create opportunities for the catalyze community development, community, with: attract new business and create Integrated care. Consolidated services new jobs. in one easy-to-access location.
Enhanced safety. Easy-to-navigate footpaths and convenient parking for James Roberge VICE PRESIDENT, CAPITAL IMPROVEMENTS patients and staff. AND SUPPORT SERVICES Room for innovation. Dedicated space for health IT and biotech companies, complementing LifeBridge Health's wildly popular BioIncubator. 8 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 9
Violence $43M Prevention
WENT INTO THE RECENT REDEVELOPMENT Just like any other disease, the best patient’s permission, they provide OF PIMLICO ELEMENTARY/MIDDLE SCHOOL treatment for violence is prevention. information so Safe Streets can help IN PARK HEIGHTS, AS PART OF THE 21ST “ WE’RE WORKING WITH SAFE CENTURY SCHOOL CONSTRUCTION AND A unique partnership between Safe deter retaliation or further violence. REVITALIZATION PROJECT. STREETS TO BUILD PUBLIC Streets, an anti-violence organization These victims, whether SUPPORT FOR CHANGING within the Baltimore City Health bystanders or gang members, COMMUNITY CULTURE SO Department, and Sinai Hospital frequently lack education, work PEOPLE REJECT VIOLENCE is working to break the cycle of experience or a positive living violence, one person at a time. situation. “When a patient is referred AND SUPPORT PRO-SOCIAL When shooting, stabbing and to Safe Streets, they can receive MESSAGING. assault victims appear on the workforce development, tutoring, patient log at Sinai Hospital, trained mentorship and warm handoffs hospital responders act immediately. to resources that assist with their They meet with the victims at service care plan,” says Barnes. their hospital bedsides to discuss Outreach workers affiliated the violence intervention program. with Safe Streets also interrupt “The first priority is reducing violence by regularly canvassing Ademola Ekulona the likelihood of re-injury and city neighborhoods, building PROGRAM COORDINATOR, retaliation,” says Anthony Barnes, relationships with at-risk youth and KUJICHAGULIA CENTER AT SINAI HOSPITAL a hospital responder who works adults, and diffusing potentially closely with Safe Streets. With the violent situations.
Pimlico Elementary/Middle School, a renovated 21st Century School in Park Heights, symbolizes the rebirth of the community.
Northwest Baltimore “ A COLLABORATIVE VEHICLE LIKE NWBP IS CRITICAL TO Partnership BRINGING ALL THE SKILLS AND ASSETS OF COMMUNITY Northwest Baltimore Partnership Over the next year, NWBP PARTNERS, LIKE PARK HEIGHTS (NWBP) is a newly formed will address challenging housing organization comprising founding conditions in the Central Park RENAISSANCE AND CHAI, TO members Sinai Hospital, Park Heights, Cylburn and Glen Hills THE TASK OF REVITALIZING Heights Renaissance and CHAI neighborhoods. These areas build OUR NEARBY COMMUNITIES. (Comprehensive Housing Assistance, upon 21st Century Schools, which Inc.), along with representatives of are being renovated to provide Baltimore City and Baltimore healthy, inspiring and technology- County community and government equipped learning spaces, and organizations. NWBP aims to function as community hubs and increase investment in northwest revitalize neighborhoods. Baltimore for capital improvements, Martha Nathanson as well as community and economic VICE PRESIDENT, GOVERNMENT RELATIONS AND development, through public and COMMUNITY DEVELOPMENT, LIFEBRIDGE HEALTH Sinai Hospital hospital responder Anthony Barnes. private sources. 10 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 11
LifeBridge Health recently medical exams, mental health Helping to announced plans to make Baltimore treatment and any necessary Reduce Trauma Child Abuse Center (BCAC), a assistance to help them cope longtime partner, a part of the with trauma. system with planned headquarters “By joining forces with Baltimore in the upcoming Sinai Expansion Child Abuse Center, we’re connecting Project development. children and their families to 75% BCAC works with Baltimore City high-quality care and working to stop officials and medical personnel to the cycle of abuse that’s negatively develop a coordinated, child-friendly impacting communities,” says Neil and time-sensitive response to child Meltzer, president and CEO of 75% OF CHILDREN WHO HAD PTSD WHEN THEY STARTED TREATMENT NO LONGER HAD PTSD abuse. “Children who have suffered LifeBridge Health. AT THEIR LAST FOLLOW-UP. from trauma are often retraumatized “As part of LifeBridge Health, NCTSN Core Data Set Report on Evidence-Based Treatment, February 2018 by the length and repetition of the we can offer services in both a timely many legal processes and systems and cost-effective way with staff that are intended to help them,” says that are equally as committed to and Adam Rosenberg, executive director understanding of our mission as we of BCAC. are,” says Rosenberg. Each year, BCAC provides more than 1,000 children with comprehensive forensic interviews, Many participants in CenteringPregnancy form continuing friendships.
Adam Rosenberg, executive director of Baltimore Child CenteringPregnancy Abuse Center, plays Connect Four with a young client. Baltimore CenteringPregnancy, a group throughout the pregnancy. Our prenatal care program offered at patients have formed friendships Child Abuse Sinai Community Care, gives within the group that we hope will % expectant mothers a more active continue as their babies grow up Center role in their care and connects together,” says Caroline Shell, D.O., 10 0 medical providers and patients in director of CenteringPregnancy. ALL PATIENTS WHO HAVE COMPLETED THE PROGRAM HAVE GONE ON TO BREASTFEED ways individual care typically doesn’t. Studies show that moms taking THEIR BABIES. Instead of rushing through a part in the program have healthier 15-minute visit with a patient babies. CenteringPregnancy “ SUCCESS WITH HEALING who is excited and maybe even has also helped eliminate racial CHILDREN REQUIRES A nervous about her pregnancy, disparities in preterm birth and COMPREHENSIVE AND CenteringPregnancy providers improve breastfeeding success. More spend more than 90 minutes with than 50 patients have completed COORDINATED SYSTEM OF a small group of patients, reviewing Sinai’s program, all of whom have CARE FOR EACH CHILD. common pregnancy concerns, sharing gone on to breastfeed their babies. information about breastfeeding “CenteringPregnancy helps and newborn care, and discussing you to share feelings with other expectations for labor and delivery. future moms and to discuss “Our patients not only receive experiences with other moms. excellent care; they become empowered I highly recommend it to first-time over the course of their prenatal care moms,” says Dorcas B., a mother Adam Rosenberg to monitor their health and progress who completed the program. EXECUTIVE DIRECTOR, BCAC 12 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 13
“ EVERYTHING WE DO, EACH Power52 Clean & PARTNERSHIP AND INVESTMENT Power52, co-founded by NFL Hall of WE MAKE, IS ABOUT MAKING Famer Ray Lewis, seeks to break the cycle of poverty, unemployment, Green Team OUR COMMUNITY BETTER TODAY underemployment and incarceration in THAN IT WAS YESTERDAY. urban communities through economic empowerment and clean energy access. Achieving and maintaining health lawn care, litter removal, painting The Power52 Energy Institute goes beyond checkups, medicine and minor repairs in Baltimore “They got more Baltimore City training program enrolls unemployed and at-risk adults in an and exercise. A good environment City, Baltimore County and Carroll done in three Old Court accredited 11-week training program, is also important to well-being. County. The team has cleared vacant which includes wraparound services to We need to live, work and play in lots, cleaned up parks and maintained hours than I ensure that the trainees are successful. Center healthy surroundings every day to green, safe playing fields for children’s Through classroom instruction and paid could have on-the-job training, Power52 Energy thrive physically, psychologically sports leagues. Faraaz Yousuf Institute Baltimore City provides OSHA-10 and socially. Clean & Green Team client gotten done in PRESIDENT AND COO, Safety Certification, PV Associate Installer That’s why the LifeBridge Health Shirley Marrow, an 88-year-old three weeks!” NORTHWEST HOSPITAL Certification and job placement assistance Clean & Green Team, the result of a Eldersburg, Md., resident, says, “I am upon completion. In addition to job training and placement, partnership between LifeBridge Health thankful that the LifeBridge Health Stanley Day Power52 also aims to provide sustainable and Park Heights Renaissance, takes Clean & Green Team can help take SENIOR CITIZEN LIVING IN WESTMINSTER, MD solutions in low-income communities. a “rakes on the ground” approach care of my yard work. There is no In December 2017, it installed solar panels on Living Classrooms’ three community to improving the lives of people and way I could do it, and it helps me centers in East Baltimore, creating the communities. The Clean & Green out a lot.” nation’s first urban community-based Team helps people with landscaping, resiliency hubs. At these hubs, residents will be able to charge their cellphones and get fresh water, food and other resources during a major emergency or natural disaster. Power52.org “The new Clean & Green Team is a great way for Northwest Ray Lewis speaks at Hospital and LifeBridge Health to the opening of the new Power52 headquarters make communities in and around the at Old Court Center. Liberty Road Corridor stronger and LifeBridge Health has been hard aimed at providing access to care, safer. Kudos to LifeBridge Health for at work creating partnerships and jobs and other opportunities to creating this unique program.” making investments intended to community members. rebuild and revitalize the Liberty The center houses the Harry Aaron Plymouth
Road corridor in Randallstown, and Jeanette Weinberg Center STEVENSWOOD IMPROVEMENT ASSOCIATION home to Northwest Hospital. for Aging in Community, home to “In the last 10 years, we’ve LifeBridge Health Adult Day modernized the hospital and brought Services, a state-of-the-art adult specialty services, surgery centers, day care; Levindale Outpatient and primary and urgent care to the Rehabilitation; and Blackwell-White area with the Northwest Professional and Associates Pediatric Medicine. Center and Liberty Center. Now, Other tenants include Trinity we’ve opened the Old Court Center,” University, which connects students says Faraaz Yousuf, president and to opportunities at Northwest COO of Northwest Hospital. Hospital, and Power52, a nonprofit The newly constructed organization that provides employment 45,000-square-foot Old Court Center is training in the solar industry for Baltimore Mayor Catherine Pugh (center) and former LifeBridge Health executive vice president Brian White the latest LifeBridge Health initiative at-risk adults. (center right) with members of the Clean & Green Team. 14 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 15
Discovery Happens Here
By unlocking the secrets of cells, scientists create new ways to diagnose diseases earlier than ever before. Innovation IMPROVING ACCESS TO AND QUALITY OF CARE WITH UNMATCHED RESEARCH AND TECHNOLOGY
The LifeBridge Health BioIncubator
The mission of the LifeBridge Health as developing clinical trials that will BioIncubator, based at Sinai Hospital, help patients with a variety of is to improve human health by diseases, including HIV, and a bringing together emerging device that can detect diseases using businesses, innovative technologies particles found in a patient’s breath. and leading physicians to create Sinai is also in the process of breakthrough technology with an launching a BioIncubator Affiliate entrepreneurial spirit. Program for companies that do The BioIncubator offers startup not need physical lab space but biotech companies common lab would like to have access to the space along with access to industry BioIncubator’s robust resources. experts; Sinai’s internal review “The BioIncubator was born board, the Sinai Hospital Innovation out of a strong desire to partner with GRANTS Council; and LifeBridge Health the most exciting and innovative RECEIVED 14 physicians, scientists and patients. healthcare startups in our region. It was the only hospital-based This kind of innovation allows bioincubator in Maryland when it our physicians and scientists the launched in 2015. Now, three years opportunity to more rapidly CUMULATIVE FUNDING $9.2M later, the BioIncubator has an active experiment with and implement waiting list in the double digits. cutting-edge medical technologies Taking advantage of its link to on behalf of patients,” says Daniel LifeBridge Health physicians and Durand, M.D., chief innovation CUMULATIVE patients, BioIncubator partners officer and vice president of research REVENUE $3.5M work on a variety of projects, such at LifeBridge Health. 16 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 17
Digital Health
Ed TeleTriage Just as digital technology has changed In response to this rapid growth, everything from shopping to banking, we are always adding features and digital health at LifeBridge Health is addressing evolving demands. revolutionizing the way that patients “We are continually evaluating 2,672 connect to their care. With secure new technologies to determine a texts, phone calls, video and internet fit for unmet strategic needs and FY2019 (as of March 2019) connectivity, care is convenient, identifying partnerships that go efficient and seamlessly accessible. beyond the traditional vendor- 1,579 LifeBridge Health patients have consumer relationship,” says Tressa enthusiastically embraced these Springmann, senior vice president FY2018 tools in a short time. From July to and chief information officer of December 2018, 3,175 patients used LifeBridge Health. our enterprise digital health platform. That number is expected to increase to 7,500 by July 2019. In fiscal year 2018, 2,500 LifeBridge Health patients had virtual visits, with 3,500 visits projected for 2019.
“ WE ARE CONTINUALLY Sarah P., a LifeBridge Health patient, arrives via EVALUATING NEW TECHNOLOGIES transportation provided in partnership with Uber Health. TO DETERMINE A FIT FOR UNMET STRATEGIC NEEDS AND IDENTIFYING PARTNERSHIPS THAT GO BEYOND THE TRADITIONAL VENDOR- Digital Health Digital Health Connections Platform Patients Uber Health Rides CONSUMER RELATIONSHIP.
APPOINTMENT SCHEDULING
DAILY REMINDERS
LIVE 24/7 TELEPHONE SUPPORT 124% 16,624
MEDICAL RECORDS Tressa Springmann It’s a simple solution to a big problem. Each SENIOR VICE PRESIDENT/CIO, year, millions of Americans miss medical PRESCRIPTION REFILLS 7,100 ENTERPRISE IT AND PROCESS IMPROVEMENT appointments because of a lack of transportation, preventing them from getting the medical REMOTE MONITORING 2019 PROJECTED care they need. To improve access to care, LifeBridge Health has partnered with Uber VIRTUAL PHYSICIAN VISIT Health, which provides safe and convenient 3,175 rides for patients. We can schedule rides for patients immediately or in advance, and 2018 rides are free for up to three months after a hospital stay. 18 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 19
Couplet Care
As part of the $13.5 million “It reduces the length of stay for the Access Carroll expansion and renovation of The baby, encourages maternal-infant Carroll Hospital is working to Family Birthplace, Carroll Hospital bonding and helps parents feel provide greater access to healthcare launched an innovative Neonatal more comfortable in taking care with Access Carroll, a joint venture Couplet Care Program. of the baby,” says Grogan. between Carroll Hospital, the Carroll County Health Department and The Developed by the Karolinska With most of the construction Partnership for a Healthier Carroll Institute in Sweden, couplet completed, The Family Birthplace County, Inc. Access Carroll is a care allows babies who are is more than 20,000 square feet nonprofit medical home for uninsured born prematurely or require and consists of beautifully appointed and low-income residents of Carroll County. It offers integrated medical, specialized care to stay with patient labor and delivery rooms, dental, and behavioral health care for their mothers, instead of being larger suites for neonatal couplet Carroll County residents who may sent to a separate nursery. care, operating suites and a family be uninsured, underinsured or have “The whole concept of couplet room for parents staying with public assistance insurances.
care is that the parents become the their newborns. Access Carroll’s services are offered caregivers, and the nurses become on a sliding fee scale based on Jonathan Thierman, M.D., Ph.D., consults with a colleague coaches in that care,” says Linda household income and certain at Northwest Hospital through a video link. eligibility requirements. Grogan, executive director of women’s, children’s and surgical services at Carroll Hospital. Virtual Hospital
“ TELEMEDICINE MAKES IT Patients who enter a hospital’s Providers in the virtual hospital POSSIBLE FOR A PATIENT’S emergency department (ED) with can immediately request and review urgent health problems shouldn’t tests and lab work, see notes made FIRST INTERACTION TO BE WE ARE VERY EXCITED TO have to wait to see a doctor, but that’s by the nurse and devise a plan of “ WITH A DOCTOR OR ADVANCED what usually happens. care. The speed and convenience of OFFER THE NEONATAL PRACTICE PROVIDER, WHICH Long wait times have troubled this technology allows providers to COUPLET CARE PROGRAM ENSURES THAT MORE PATIENTS emergency departments for decades. see 60-70 patients a day, resulting in TO FAMILIES. IT PROVIDES A But thanks to LifeBridge Health’s reduced wait times for patients and CAN RECEIVE THE RIGHT CARE GREAT COMFORT TO THOSE new virtual hospital, waiting more timely care. AT THE RIGHT TIME. times for ED patients at Sinai Additionally, LifeBridge Health WHO HAVE BABIES BORN and Northwest hospitals have Clinical Operations Center, Pulse PREMATURELY OR REQUIRE drastically decreased. ambulance service and virtual SPECIALIZED CARE. While nurses triage patients at hospital providers work together to Sinai's and Northwest’s EDs, virtual monitor and connect at-risk patients hospital providers see the patients at to get the care they need before the same time through a live two-way their conditions worsen and require Jonathan Thierman, M.D., Ph.D. video screen. hospitalization. CHIEF MEDICAL INFORMATION OFFICER,
LIFEBRIDGE HEALTH Leslie Simmons, RN, FACHE EXECUTIVE VICE PRESIDENT PRESIDENT, CARROLL HOSPITAL 20 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 21
Being a patient and receiving care established a community care Clinical Operations Centers Care can be overwhelming in itself, but coordination program that helps many patients also have issues that high-risk patients maintain an JERUSALEM MANILA Coordination make accessing care difficult, such appropriate level of care by addressing as a lack of transportation, being the social determinants of health. underinsured or challenging home By taking these steps, we have AVERAGE DAILY CALL VOLUME 806 740 situations. At LifeBridge Health, decreased the number of readmissions our coordinated care approach to to both Sinai and Northwest hospitals, patient-centered care ensures that which have both ranked in the top HOURS AHEAD our patients have the support and three with total rewards from the state OF BALTIMORE 7 13 resources they need to get the right for this outcome. Results like these care at the right time. only happen when we continuously To achieve this coordinated place patients at the center of care. care approach, we have placed Susan Mani, M.D., vice president of community health workers in the clinical transformation of LifeBridge Emergency Department to help Health, says, “The best outcome is patients with scheduling and getting when we hear from patients about to appointments. We have created our care coordination teams, and substance abuse teams with peer we hear this often: ‘They gave me recovery specialists to address the back my life.’” ongoing opioid epidemic and have LifeBridge Health
JERUSALEM, Clinical Operations ISRAEL Centers A community health worker meets with a client.
Although located many miles away, With these operations centers and “ OUR GLOBAL CLINICAL LifeBridge Health Clinical Operations our local teams, LifeBridge Health OPERATIONS CENTERS Centers in Jerusalem, Israel, and patients can talk with a live person at ALLOW LIFEBRIDGE HEALTH Manila, Philippines, benefit patients any time of day or night. and providers in Maryland by giving “Being able to speak to a nurse TO TAKE ADVANTAGE OF AN support to LifeBridge Health facilities. immediately about their concerns INTERNATIONAL WORKFORCE Staffed with nurses and advanced makes an incredible difference TO MANAGE THE NEEDS OF practice providers who are licensed for our patients and improves OUR PATIENTS LOCALLY IN in Maryland, the Israel-based center efficiencies to provide better access MARYLAND. provides immediate telephone support to appropriate care and patient to patients who have questions, along satisfaction,” says Kristina Schafer, with follow-up calls to patients upon practice and communications discharge to see if they need assistance. administrator for the Krieger Eye It also provides services, such as Institute at LifeBridge Health. managing prescription refill logistics, that are traditionally handled by on-site clinical staff in Maryland. Jonathan Moles ASSISTANT VICE PRESIDENT OF LifeLink, the Philippines-based LIFEBRIDGE HEALTH’S COMMAND CENTER center, provides nonclinical, MANILA, AND ACCESS PHILIPPINES administrative support, such as scheduling follow-up appointments and transportation. 22 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 23
Education PROVIDING OPPORTUNITIES “ BY COMBINING THE STRENGTHS FOR EMPOWERMENT THROUGH OF LIFEBRIDGE HEALTH COLLABORATION AND SCHOLARSHIP AND THE AMERICAN HEART ASSOCIATION THROUGH THE #STRONGERHEARTS INITIATIVE, WE HOPE TO TRANSFORM HOW PEOPLE RECEIVE AND ENGAGE WITH INFORMATION SURROUNDING HEART DISEASE AND STROKE.
Neil M. Meltzer PRESIDENT AND CEO, LIFEBRIDGE HEALTH #StrongerHearts
#StrongerHearts is a unique and The collaboration also includes innovative collaboration between community events about heart disease, the American Heart Association stroke and prevention, such as a (AHA) and LifeBridge Health. World Stroke Day “takeover” of Bringing together the resources Baltimore’s Graffiti Alley. At the and medical expertise of both event, community members, physicians AHA and LifeBridge Health, and survivors spray-painted messages #StrongerHearts provides easy-to- of support to honor those affected understand and interactive information by stroke and raise awareness of about the prevention and treatment stroke, including symptoms, treatment of heart disease, the leading cause and prevention. of death in the United States. At lifebridgehealth.org/strongerhearts, users can find recipes and cooking videos and articles on a vast array of heart-related topics. 24 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 25
Veteran Hiring and Training
Figuring out how to apply military “We want to let them know that skills to a civilian career is difficult LifeBridge Health is veteran-friendly,” for many servicemen and women, says Joe Quinn, senior vice president according to Ralph Jones, director of and chief human resources officer at end-user technology at Sinai Hospital LifeBridge Health and co-chairman of Baltimore. Jones, who served of the Veterans Council. Quinn, who “ THROUGH THIS SCHOLARSHIP, 20 years in the Marine Corps, says is not himself a veteran but has many that civilian life is “a different world, veteran friends and family members, WE HOPE TO INSPIRE THE NEXT a day and night difference.” including his father and two uncles, GENERATION OF HEALTHCARE Jones, a member of the LifeBridge says, “Through the council’s efforts to LEADERS AND MEDICAL Health Veterans Council, volunteers recruit and retain retired servicemen VETERANS EMPLOYED PROFESSIONALS. AT LIFEBRIDGE HEALTH 215 at LifeBridge Health hiring fairs to and women and support veteran provide a friendly face to veterans employees, we can give back to our who attend. “The biggest thing I do is community and show our gratitude just talk to people and say, ‘Hey, let me to those who have selflessly served VETERANS HIRED look at your resume,’ and then I try to our country.” ANNUALLY ~30 give them some tips,” says Jones.
Maurice Reid CHIEF EXECUTIVE OFFICER AND MEDICAL DIRECTOR OF EXPRESSCARE
LifeBridge Health/ExpressCare Scholarship recipient Veeraj Shah. “ THE BIGGEST THING I DO IS JUST TALK TO PEOPLE AND SAY, ‘HEY, LET ME LOOK AT YOUR RESUME,’ AND THEN I TRY TO The surest way to create a vibrant One of this year’s winners, ExpressCare future for our communities is investing Veeraj Shah, is a sophomore at the GIVE THEM SOME TIPS. in the education of young people. University of Maryland, College Park Scholarship In its second year, the LifeBridge and two-time awardee. During his Health/ExpressCare Community freshman year, Shah, who is in the Program Scholarship Program awarded 34 university’s Integrated Life Sciences scholarships to Maryland high school Honors program, did research in seniors and college freshmen. The India and presented his results at winners submitted essays on the two public health conferences. Ralph Jones theme “How I Will Use My Education “LifeBridge Health and ExpressCare’s DIRECTOR OF END-USER TECHNOLOGY, SINAI HOSPITAL to Give Back to My Community.” devotion to education and the future “The scholarship program is has definitely impacted my life for the result of the shared vision of the better,” he says. Quoting LifeBridge Health and ExpressCare Woodrow Wilson, he adds, “‘There SCHOLARSHIPS AWARDED IN 2018 34 to invest in our communities,” says is no higher religion than human Dave Krajewski, executive vice service. To work for the common president and chief financial officer good is the greatest creed.’” of LifeBridge Health and president TOTAL AMOUNT of LifeBridge Health Partners, which AWARDED IN 2018 $85K includes ExpressCare. 26 | LIFEBRIDGE HEALTH LIFEBRIDGE HEALTH | 27
N CARROLL LifeBridge Health at a Glance W E
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Health Services Cost Review Commission Readmission Rates CY2013 - CY2017