Bus Network Review Online Feedback Survey Whole of city - detail Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q1 Please confirm you have read the above information.
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Question options Yes, I have read it
Page 1 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q2 What are your main reasons for travelling by bus?
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Question options Work School Tertiary study Appointments Shopping, banking, going to the library Visiting friends and family Sports, recreation or dining out Sightseeing Special events (rugby, concerts etc) Other
Optional question (509 responses, 3 skipped)
Page 2 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q3 Other:
Market
I volunteer at National Library monthly and go to genealogy meeting by bus
I no longer travel by bus. For 12 years I travelled by bus to work 5 days a week, and occasionally in the weekends too for shopping, catching up with friends and family and attending city events. irregular
Go to church
To and from airport
Voluntary work
Family outings
To airport
Visiting Newtown Computer hub and to Lyall Bay, sightseeing via Oriental Parade
Going out for dinner / meeting friends for a drink
Getting to the airport
I take the bus to the south coast and other place for walks.
Weekend trips to town
Church
Page 3 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Optional question (16 responses, 496 skipped)
Page 4 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q4 Where do you travel to and from?
Kilbirnie Hub to Ghuznee Street or Manners Street
Arawa/Kainui Road, Hataitai
Ohiro Road to CBD, Owen St Newtown to CBD, Newtown to Ohiro Road
Buckley Road, Southgate to Cuba Mall On Occasion Buckley Road to Vic Uni
CBD to Hutt, Miramar, Newtown, Kilbirnie
Standen Street in Karori to the downtown
Grenada Village
Brooklyn to the CBD in general
Willis Street and Kelburn Parade however I have not taken the bus since the routes have changed as it would mean taking 2 separate buses rather than 1. Stop 3830 Stop 3266 Stop 5014
Karori to Hospital in Newtown
Gym
Karori mall and Lambton Quay
Page 5 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Northland to the Terrace, Wellington
Either from Vogeltown to work or from Berhampore Shops (after dropping kids off)
Usually from Northland Road to Victoria University, Northland Road to Willis St, Northland Road to Lambton Quay, Northland Road to Newtown (Rintoul St), and Victoria University to Ghuznee St/Cuba St. Also return trips following the same route Murchison Street at Jordan 6144 to Railway Station (AM) and Railway Station to Murchison Street at Irwell 7144 (PM)
From Karori mall To Parliament, Courtenay Place (St James, Opera House, restaurants), Basin Reserve, Wellington Hospital, Airport
Island Bay/City
Kowhai Park to wellington and Newtown
Island Bay to; Newtown (for day care drop off); Khandallah (work) CBD (for going out / shopping)
From karori tunnel to high court lambton quay and vice versa
Kingston to City
I take the 23e from Sutherland Road to the bus stop opposite the Supreme Court.
Old Bullock Rd to Wellington station Route 25
Newlands to Wellington City Newlands to Wellington Hospital in Newtown / and return Newlands to Johnsonville / and return Newlands to Kenepuru Hospital and Porirua via Johnsonville / and return go Newlands Newlands to Ngauranga to connect with train Southgate to Lambton Quay, Southgate to Newtown, Southgate to Island Bay, Southgate to Kilbirnie WRAC
Mills Road (at Veronica St) to Lambton Quay (Cablecar); and then from Lambton Quay (HunterSt) to Mills Road (at Fortunatus St)
Between Karori and Kelburn
brooklyn to city and back
Page 6 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Petone - Jackson St at Patrick St. Weekends Cuba st at Manchester St.
Primarily travel from Newlands Park (stop 3540) to Wellington Railway Station
From Vogeltown to Lambton Quay and back
To and from Middleton Road at Wingfield Place and Manners St / Courtenay Place.
Between Island Bay and Wellington CBD
From stop 4925 Northland Road at Seaview Terrace to work at Victoria University of Wellington, Kelburn Parade, preferably on the 22 bus so I don’t have to change buses at Karori Tunnel, which I do if catching the 13 bus in the morning. In the evening the return trip on 22 bus. Karori, Wellington centre, Wellington hospital.
Northland Rd, to Rintoul St, wakefield hospital on the 22 (station) and then the 1 (island bay)
Nevay Road Routes 24, 2 , 18, 18e
Pembroke road to Willis Street.
Churton Park to Wellington City return
Newlands - 3546, 3604 CBD Any Stop Johnsonville - 3000
Island Bay and Wellington city
Karori West to the CBD
To central Wellington from stop 4414 Khandallah on the number 25 bus
Broadmeadows and Johnsonville
Lambton Quay 5015 to Wilton Wadestown 5932 (and reverse, different stop numbers)
Page 7 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Darlington Road to Manners Street Wellington 31x Return Lambton Quay to Darlington Road 31x
Karori to Wellington Hospital
From Island Bay Shops (stop 6132) to Wellington Hospital (Stop B 7017) Route 1 From Wellington Hospital (Stop C 6017) to Mt Albert Road at Volga St (Stop 6947) Route 29 From Island Bay Shops (Stop 6132) to Courtney Place, Willis St, Lambton Quay (Various Stops) From Wellington Hospital (Stop B 7017) to Cambridge Tce at Vivian St (Stop 7012) From Island Bay Shops - Medway St (Stop 6960) to Houghton Bay Road at Volga St (Stop 7947) I generally travel from the Cuba street/Ghuznee area up to Kelburn. In the past I have attempted to travel from Kelburn out to Kilbirnie for events at the ASB centre and to other events in town, but I have found the bus system too unreliable to make use of it when the timing is important. NESTON GROVE CHURTON PARK to Wellington City. (and back)
Southgate to City and return
From Belmont Lower Hutt to Wellington, Newtown, Kilbirnie
Volga street 6947 to Willis street 5008
mandalay terrace to onslow college
Island Bay (Reef Street) and Wellington Station.
Karori Mall to Victoria University of Wellington, Kelburn Parade Karori Mall to Wellington city downtown (Lambton Quay; Courtenay Place etc)
From Highbury (by number 18 Moana Road bus stop and the Karori tunnel hub to Karori or Wilton and Wellington CBD via Aro Valley and from CBD to other suburban destinations. Highbury Cres., Highbury to Kelburn, VUW, and the CBD
We don't have any bus coming to our living area. So, we can't go anywhere in bus now.
Broadmeadows to city and return Broadmeadows to Johsonville and return
Wallace Street to Railway Station
Page 8 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Ngaio Gorge to railway station. Khandallah service 25 & 26
From Courtenay place (closest stop to my home) to Miramar Central Station, Railway Station, Brooklyn (penthouse cinema),
Home (Brooklyn) and the CBD
Burrows Avenue City Hospital
Berhampore Shops -> CBD (Manners Mall); Berhampore Shops -> Lambdon Quay; Berhampore Shops -> Greta Point (Evans Bay Pd)
kelburn to city
Vogeltown to CBD or Newtown or Wellington Station for train to Porirua or paraparumu
Wilton and Karori into the city
Karori to City. 21, 2
stop 3224 to Lambton Quay
Island Bay, The Parade main shopping area to Wellington CBD
Brooklyn - stop 7722 to Lambton Quay stop 5010
From Brooklyn (Charlotte Avenue but catch the bus from stop 7719 at Brooklyn Village) to the Victoria Law Campus (get off the bus at Wellington Station stop D). Sutherland crescent to lambton quay Bus # 23
Kowhai Park and Wellington City
Churton Park to Wellington City (and return)
From Northland to CBD as far as Courtney Place for work and appointment. Going to Wellington College to join son's after school activities.
Page 9 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Newlands to Wellington Newlands to Johnsonville Newlands to Airport
From Northland to Wellington City, Newtown and Lower Hutt
Seatoun
From Newtown (Adelaide Rd) to Kelburn (Kelburn Parade, From Newtown (Adelaide Rd) to Wilton (Worcester St), From Kelburn (Kelburn Parade) to Wilton (Worcester St), From Te Aro (Manners St) to Petone (Britannia St) Miramar Shops ( Stop A ,7083) to Wellington Hospital, Newtown ( Stop B, 7017) Wellington Hospital, Newtown , (Stop A, 6055) to Miramar Shops ( Stop A, 7083) Miramar Hobart st
Kowhai Park Brooklyn to Lambton Quay
Southgate (Buckley Road) to the hospital
Kowhai Park to Brooklyn and Brooklyn to Wellington City.
Karori to the CBD (upper Lambton Quay)
Wadestown (Sefton St) to Railway Stn
Brooklyn to Wellington CBD and back. Karepa St to Willis Street and back again.
Vogeltown to the CBD and return five days a week during peak times.
Standen Street, Karori to Lambton Quay, and Manner street, Manner St, or Lambton Quay to Standen Street, Karori
Primarily Rata street in lower hutt to Barker street in Wellington and return.
Featherston Street from Houghton Bay Road
Ellora Street Ngaio
From Courtenay Place to various destinations
Page 10 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Mysore St Ngaio I mostly use bus stop 4455, at the beginning of Bombay Street, but sometimes I travel from Khandallah Village or along Cockayne Road. Usually from Khandallah into the city or central railway station, and often onwards to Kilbirnie. I normally go from Khandallah to Johnsonville by train but sometimes take the bus. Airport via #2 or Airport flyer but I avoid the latter when possible as who knows when and if it's going to turn up, and it's so expensive. Dixon St to Molesworth St - 14 or 32x I think they are, which is home to work. Sometimes the 18 (I think it is) from Ghuznee St to Kelburn. Occasional hospital appointments out to Newtown. Occasional other trips through the city, sometimes to/from the basin reserve stops at the north end of Adelaide Rd. Karori - very last stop on the no 2, to the stop on Lambton Quay beside countdown.
1. Volga St Island Bay to Town and back for ushering work at mostly at night but sometimes during the day. 2. Volga St Island Bay to Victoria University and back in 4-6 week blocks twice a year mostly early morning , early afternoon and early evening. 3. Vicinity of the Northland Tunnel to Victoria University and back as in '2' when I go to do childminding twice a week in the afternoon in Khandallah. When I do this trip when I'm not working at Vic Uni I have to take the car because the organisation in picking up one child from preschool to meet 2 others coming home from school, and getting between Island Bay and Khandallah isn't practical. Volga St is quite far from the Island Bay number 1 bus route. At the present time when I use the buses I drive down to Luxford St, Berhampore and catch the IB 1 bus there. Many other people use this option as well and its now very difficult to find a park for the car in Berhampore. I'm too old to ride a bike up our hill, it would be dangerous, and there's nowhere safe to leave a bike. Mainly from Brooklyn to Wellington CBD. During rush hour from Bus Stop 7791 to Wellington Station Stop D. Off peak often from 7719 or 7700 to Willis St or Lambton Quay. Most commonly from Newtown to Courtney Place (used to be Taranaki St sometimes, till Readings closed :-( ) Sometimes take my bike on the bus to Johnsonville or thereabouts for meetings (friends and work), then ride my bike home. Recently one day I missed a 1CH, so rode to Courtney and caught the next random Newlands bus. Lyall Bay to Wellington City
Mitchell Street, Brooklyn (home) Karori, Railway station, Karori
Wrights Hill to Lambton Quay Northland to Lambton Quay
Wadestown to hospital (Newtown)
Page 11 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
I work as a Nanny for three different families in different areas. I travel from Pembroke road in Northland to either Wadestown(Pitt street) Khandallah (shops) or Seatoun (Seatoun heights road) each weekday. I also use the bus to get to the gym on Tory street (every Wednesday and some other days) and to the doctor in Karori when needed. I also use it if I need to go into the city for any reason Kelburn Village, Upland Road, Raroa Road, Aro Street, Willis Street, Lambton Quay, Railway Station, Ngauranga Gorge, Johnsonville, Petone, Lower Hutt, Naenae Miramar (Darlington Road)-Kilbirnie
Karori Park to David Jones on Lambton Quay
Between Lakshmi Place to the city and sometimes to the hospital. Now bus 24, but we used the have a choice of two, 30 minutes apart. We also used to be on a direct route to the hospital, which was an important factor in buying our retirement property in Lakshmi Place.a Karori to Petone. Karori to Wellington CBD.
Khandallah to / from city
Khandallah to Thorndon Quay (outside Freedom Furniture)
Paparangi - Wellington Hospital and return
Cnr Mairangi Road and Rutland Way to Wellington.
From Northland shops bus stop to the Wellington city centre usually hopping off somewhere up Lambton Quay
Dorset Way to city for meetings and appointments.
Raroa Rd to Wellington Girls College
Miramar South to Willis St.
Stops 3824 to 5012 return
From Sutherland road in Melrose to Lambton quay opposite david Jones
Page 12 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Kanpur Road Broadmeadows
Usually from Northland (Glenmore Street) to Wellington city and back. Sometimes Northland to Strathmore / airport and back, and Northland to hospital. Montgomery Avenue, Karori
Mairangi Road near Warwick to Courtenay Place or Taranaki Street near Tory Street. Also from above to other city centre destinations when going out for a drink. Brooklyn (Stop 7718) to Wellington Station (Stop 5016) Brooklyn (Stop 7718) to Willis Street (Stop 7708) Victoria Street (Stop 6708) to Brookyln (Stop 6718) Wellington Station (Stop 6000) to Brooklyn (Stop 6718) I come from the top of Allington Road, about 15 mins down the hill to the 4332 bus stop to get anywhere from home. I take the #2 to get to town for work/appointments and seeing family/friends. I also sometimes take the #2 back from the Karori supermarket because it's about a 30-40minute walk uphill. For university I try to take the 18e from 4332 to Victoria University (and go back using the 18e as well). However, the 18e seems to arrive at around quarter-to/ten-to the hour, meaning that the only bus that takes you directly to Vic will always make you late for a lecture. I've tried taking the #2 to the stop outside the Karori tunnel and transferring but none of the transfers are ever remotely on time (usually too early or too late) so I usually end up walking. Lambton Quay to Upland rd (Kelburn village)
Im filling this in on behalf of my husband : Westchester drive/Middleton Road bus stop to Wellington Bus Depot beside the Railway Station. Reverse on the way home. Ngaio, Wellington
Strathmore to hospital, Newtown and city
As you can see from the above boxes ticked, I use the buses as my main mode of transport (I don't have a drivers licence purely because I've always lived in cities with excellent public transport) My stop is Stop 7926. I travel into town on the 23E or 23. Alternatively, if I am not travelling with my 4 year old son and the weather is not bad, I travel into town from Stop 7330 which is a 8 minute fast walk down hill from my house in Lyall Bay. I travel to my business on The Terrace on the 23E or via route 23 changing in Newtown to a route 3 or 1 and disembarking at Stop 5012 Stop A on Lambton Quay. I travel home from work via Stop 5506 usually on a route 3 or 1 and change at
Page 13 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the Hospital Hub Stop 6017 Stop C to get route 23 home. If I am picking my son up from daycare, I travel from Stop 5506 to Stop 6914 on route 3 and then once picked up we travel from Stop 6914 again on a route 3 to Stop 6017 to get Route 23 or 23e home. At least 2 nights a week I finish work (on the Terrace) after 7.30pm or later at 8.30pm. On the nights that I finish at 8.30pm, I get a taxi home as I don't want to hang around the hospital hub at night for 50 minutes to get a route 23 at 9.45pm. The nights that I finish at 7.30pm, I get a route 3 or 1 from Stop 5506 to the Hospital Hub which ideally connects with the Route 23 at approx 8.15pm (however this is often cancelled so I end up getting a taxi from the hospital) I strongly feel that public transport should enhance the public's way of life no matter whether they are 9-5 public servants, shift workers, hospitality staff etc. At the moment from where I live in Melrose, if I am travelling peak hours, I can get to and from town on a 23e direct to my home in 20 minutes However any time outside of peak hours requires a change of bus at the hospital hub which can add anything from an extra 5- 50 minutes to my journey. I do travel with my 4 year old son often and we have spent quite a few hours sitting at the hospital hub waiting for a 23 or 23e in our time. The hospital hub is not an ideal place for a 4 year old to spend an extended period of time especially as people from the hospital like to smoke directly next to (or sometimes inside the bus shelter) which creates a smoking chamber. It would be brilliant if the 23z could travel through to Houghton Bay during the day (mimicking the 23e peak route) The zoo will still be serviced but Melrose and Houghton Bay residents could access a direct route from and into town throughout the day. A direct route 23E from town to Houghton Bay later on into the evening would be greatly appreciated to allow for those who work outside of 'normal work hours' to get home safely without long waits at the hospital hub. Johnsonville West
Inner city
Adelaide Rd Kelburn Parade Wellington CBD
Travel on #25. Destinations are Courtenay Place, and activities further on from Courtenay Place, Oriental Parade etc, within walking distance. Back from Courtenay Place back to Khandallah, Ngaio Gorge Road access. Johnsonville and town from Homebush road
From bus stop #4367 (or #4332) to bus stop #4319.
Island Bay at Humber St mostly to Lambton Quay (Farmers) but also often to Courtenay Place and up to Roseneath
Edinburgh Terrace to Lambton Quay
Page 14 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
from Kowhai Park Brooklyn into Lambton Quay and railway station From Lambton Quay to Newtown, from Lambton Quay to Wadestown from Wadestown to Brooklyn from Lambton Quay to Courtenay place Usually to Lambton Quay, by any of the Karori bus routes, from Karori Mall or nearby.
To and from The Parade by Humber Street, Island Bay. To/from northern end of Lambton Quay.
From: Abilene Crescent opposite Furlong Crescent (Stop 3239) to Brandon Street (stop 5520). Mostly 19e bus, but if it is cancelled or not tracked we catch the No 1 from Cambrian Street (stop 3240) to Lambton Quay Southgate, Buckley Rd, or Island Bay, to CBD various stops.
I catch the bus at stop 7750 into town I live in Vogeltown I catch the bus home from stop 5502
Work: Newtown to Thorndon via no.3 and if iv been to the gym the 32x And then the rest of the time I just catch the number 3 then walk to my destination. Used to catch from Ngaio Gorge Road
Karori
Churton Park /Johnsonville to Wellington City
Northland Rd to City and return
From Paparangi cres (3614) , if they line up to the Johnsonville station (3081) to transfer - otherwise I walk 20 min to Middleton Rd (3200) and catch the number 60 bus there. Destination is Sunrise Boulevard, Tawa. That is for work. I also take the number 1 from Beazley Ave, 6434, to Island bay shops (6132) for a 1 - 3 x month appointment. And into the city, via either 3510, 3614, or 6434 into the CBD (Manners Street) on weekends. Karori to other parts of Wellington as necessary
Lytton street Wadestown, to Lambton quay outside David Jones
Newtown zoo to Wellington Railway station
Orchy Cres, Southgate to Willis St
Page 15 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Frobisher Street, Island Bay. 29e bus route from bus stop 6101
Onepu Rd Lyall Bay to Central City, Cuba St or LambtonQuay
Kelburn to city and return and Newtown and return and Miramar and return
Stop 7547 Evans Bay Parade opposite Greta Point Wharf Stop 5012 Lambton Central - Stop A
Awa Road Seatoun
5427,5423,5506,5020, 5506 travel from home to cashmere school then to Thorndon then to David jones
Karori to the CBD, Cuba and Courtney quarters
Seatoun to MIramar, Kilbirnie, Hataitai, Newtown, CBD and across the CBD.
Miramar to city and beyond...e.g. to karori and would like to go to kapiti but too difficult with bus changes
Wgtn East Girls to Melrose and back
Mainly 4452 to Brandon street
Stop 7036 to city and Karori and Kilbirnie and hospital
Goddard Grove, Churton Park to Wellington CBD and back. Return trip is most often from Lambton Central Stop A. When I go to the gym then from Taranaki Street to Goddard Grove. Balfour St, stop 7754 to Courtney Place.
Middleton Rd to central city and return
From stop 4323 (Karori Road at Standen Street) I take the number 2 bus to stop 5514 (Courtenay Place at Courtenay Central).
Bus #2 from Stop 4323 to Stop 6033 From Karori to the Airport
Page 16 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I travel to the city from Karori, and vice versa. Specifically, heading into the city from Karori Road at Standen Street (Bus stop 4323) to Bowen Street (near 38) (Bus stop 4311) and heading out of the city from Lampton Quay North - Stop A (5015) to Karori Road (near 93) (Bus stop 5323). Strathmore to Kilbirnie for school, or into Newtown for dance, or Town,,,and back again
Stop 3978 Middleton Rd to either Brandon St or Lambton Quay - 19e or 60e service Johnsonville Station to Wellington Station using train And return
From Ngaio to Wellington City, to other Wellington suburbs and to Paraparaumu to visit family. I primarily use bus stops on Ottawa road, near Victoria University, and Massey university Wallace street. Forest road, Pinehaven to hutt hospital daily, then often silverstream station/forest road to Upper Hutt or petone
Newtown Zoo to and from Thorndon for work Newtown Zoo to and from city
Birdwood street to the mall Or Waterloo station to Hutt valley high school
Caesars place to chews lane
Commonly travel to/ from home near stop 7013 to stops within the city, commonly 5010 and 5012, although regularly get off on Courtenay Place. Occasionally catch Bus 7 to Victoria St. And Bus 3 to Massey University From Buckley road to grey street
Miramar bus hub to the railway station, Lambton Quay City
Island Bay (the Esplanade and/or Reef Street) to Wellington CBD
Vogeltown to Thorndon, City, Newtown & back
Karori to Wellington City Wellington City to Brooklyn Wellington City to Kaiwharawhara Wellington City to Evans Bay
Northland to central city Newtown to Victoria University (kelburn)
Kelburn to CBD and Newtown mostly.
Rutland Way, Mairangi to Lambton Quay or Courtenay Place and return
Page 17 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Moana Rd to Victoria University of Wellington or the Wellington CBD
Glenmore Street at Orangi Kaupapa Road
From Wadestown @ Lytton Street to Willis Street
Houghton bay/ Southgate to Wellington station
Karori to Willis Street. Bus 21. I catch it at the top of Campbell Street heading into town and then catch a number 2 from willis street and change at the Karori Tunnel hub to the 21 on my way home. Wadestown
Island Bay to the city
Any where that is serviced by a bus.
Usually between Edinburgh Terrace, Berhampore to Lambton Quay (Farmers bus stop) and occasionally to and from other parts of the CBD (eg Courtenay Place, Manners St, Willis St). From Berhampore I use multiple bus stops depending on bus availability including Mt Albert Rd at Lavaud St, Mansfield St at Newtown Park Flats, Adelaide Rd at Duppa St, Luxford St at Rintoul St and occasionally from central Newtown. Apart from the Mt Albert Rd stop, all other stops are more than 5 minutes walk from my home. Quebec St, Kingston to Brooklyn Hub Brooklyn Hub to Lambton Quay
Marion St to: Kilbirnie shops, Newtown shops & Owen St, Courtenay Place New World, City library & art gallery, Lambton Quay/Featherston St doctor/chemist/dentist/etc I use 6909 to catch 21 & 18e, 7911 to travel North on bus 3, 6911 to go South. Hataitai to Wellington CBD
Khandallah/City - Route 24. Stops 5427 & 4427 Homebush Rd at Benares St
Kingston hub to Willis street, lambton quay, train station Johnsonville, Courtenay place.
Karori to city
Punjab Street stops 4413 & 5413. Lambton Qy David Jones & Farmers
Page 18 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Mainly from Stop 4927 to and from the city (e.g. stops around 5515)
Ngaio to Thorndon
Wilton to CBD usually, from stop 4932, travelling to 150 Willis St. Sometimes traveling to Courtenay Place, or to the airport.
Vogeltown to Lambton Quay
Churton Park to Wellington CBD
To town or johnsonville from pembroke rd, northland
To & from Pembroke Rd, Northland to central Wellington (Lambton Quay). To & from pembroke to Courtenay Place and Hospital.
Wellington CBD (Brandon St or Lambton Quay) to Waverton Terrace in Churton Park
I travel from Horokiwi Road in Newlands, Wellington (Stop 3536) to Petone in Lower Hutt (stop 9002) every day. I go back to home from Stop 8003 in Petone to Newlands (Stop 3700). Nottingham St Karori
Miramar - city, miramar - johnsonville, kilbirnie - miramar, city - kilbirnie. Routes for the no 24,2, and 18e services.
Mostly from the CBD to Karori Tunnel, where I park my car. I prefer to walk down from Karori and catch the bus back up. Occasionally I will take the commuter bus from South Karori to the CBD for work. Calcutta Street
Northland to Willis Street
From Whitby, sometimes I take the 236 bus and sometimes I drive to Paremata station and get the train from there
Onepu Road to Central City, Cuba Street, Lambton Quay
Willis St to Molesworth St- work, Railway Station to Terrace- home, appts on Terrace or Courtney place. Shopping to Newtown or Miramar or Island Bay,
Page 19 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 or Lower Hutt Stop 7950, Buckley Road, Southgate
From the Wrights Hill area of Campbell Street in Karori. Usually to and from town, both Thorndon and Te Aro and further afield e.g. airport.
Middleton Rd, to city and back
Highbury to Te Aro
Karori (4323 or 4381) to the University (4915). University (5915) to Karori (5382 or 5323) occasionally Karori to city centre (Bowen Street or Lambton Quay) occasionally city centre (Willis Street) to Island Bay (The Parade) Punjab st (near 10) to first stop on Lambton Quay in the morning. Bus stops to go home vary depending on after work activities
Karori to VUW
Stop #4923 Northland Road to 87 The Terrace
Standen Street Karori to various CBD destinations
Northland-town centre Northland-johnsonville
Broadmeadows to/from Basin Reserve Route 24 and some walking
Karori shops area or Karori West into Wellington City golden mile area. Sunshine Ave at Victory Ave or Karori road at Tringham St into lambton quay. I work on The Terrace. From Northland Rd to Courtney Place reading cinemas stop and vice versa From Northland Rd to Ghuznee St (by cuba st) and vice versa From Northland Rd to Newtown Hospital stop and vice versa From Northland Rd to The Terrace (near bolton st) and vice versa From Northland Rd to Thorndon Quay and vice versa From Northland Rd to Lambton Quay (any stop down it) and vice versa Northland Road to Courtney Place Northland Road to Wellington Hospital Northland Road to Roseneath Northland Road to Johnsonville Northland Road to the Terrace Northland Road to Tinakori Rd Northland Road to Queen Margaret College Lambton Quay to Roseneath (and vice versa for all) I get my bus from Marsden Village - Karori road (4324) and I take it to Massey University - Wallace Street (6914). But I live in Shirley Street near Wrights Hill in Karori. Various - Khandahlla, Wadestonw, CBD
Page 20 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Northland
Mitchell Street, Brooklyn, to Lambton Quay
Northland to courtney place
Halswater Drive at Dormar Place to Raroa Normal Intermediate on Haumia Street
northland to mt vic. stop 4926 to stop 6012
Wadestown to CBD and return
Bus stops near my home (Nalanda Crescent, Broadmeadows) Bus to/from Johnsonville Mall/Moorefield Road Bus to/from Khandallah Village Bus to/from town Bus to/from Wellington Hospital HIghbury to central wellington
Lakewood reserve stop number 3236, lambton quay 5506, cable car lane 5010,
Wilton to and from the inner city
Karori to Molesworth Street Wellington
Link Road, Newlands to Lambton Quay
I use the bus system for almost all off my travel within the city, to and from a range of destinations. My most frequent regular journeys are: Stop 7922 to Wellington Station return. Stops 7019 & 7018 to Te Aro/CBD/Wellington station. Stop 6782 to stop 5942 return. Seatoun to the city and hospital
Todman Street Brooklyn to City Centre
Northland and central Wellington, sometimes to the southern and eastern suburbs
Miramar North bus terminal at Darlington Road to city
Page 21 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Miramar North's Darlington Road bus terminus.
Wilton to CBD and back
I travel from Cheshire St to work in Central Wellington on Lambton quay. And back again. I also use the bus on the weekends to travel into the city generally Courtney Place, and also to visit friends in the southern suburbs such as Newtown. Karori park terminus to lambton quay
Raroa Rd to city, to Newtown, Oriental Parade, Kilbernie, Crofton Downs, Karori
Karori to CBD and CBD to Karori
Karori Mall to Lambton Quay Lambton Quay to Karori Mall Campbell Street at Wrights Hill Rd to Lambton Quay Lambton Quay to Campbell St at Wrights Hill Rd Karori Mall to Courtney Place Courtney Place to Karori Mall Campbell Street at Wrights Hill Rd to Courtney Place Courtney Place to Campbell St at Wrights Hill Rd Woodridge (Stop 3756) to Petone in Lower Hutt
Middleton Road to Railway Station in the morning and reverse in the evening.
Southgate to Wellington City
Mainly from Brooklyn central into the city and back.
Rajkot Terrace/Orissa Cres stop into town Willis Street (and back except have to get off on Burma Road on way back. (No.24) Also, Oriental Bay near Hay Street, getting off on Willis Street or all the way to Burma Road (no.24, 14) Wainuiomata to wellington, Lower Hutt, Petone, Upper Hutt 160, 170,110, 130
Heretaunga Station, Upper Hutt to Wellington Hospital, Newtown, Wellington
Highbury - Lambton Quay - to and fro
Brooklyn shops into CBD, stops along Manners/Willis Streets up to Brooklyn
Page 22 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 shops. Travel for work from Brooklyn to near the Basin Reserve but have to do this on foot as the bus system makes this trip not possible in the mornings. Used to travel more places by bus but not worth the hassle with the new system From Mairangi into the CBD, mainly Cuba Street end of town
Courtenay Place to Lambton Quay
Kowhai park
Karori to city
Vogeltown to Wellington and back, from Balfour street to central Wellington. On work days I travel from Balfour street to Molesworth Street. Since the Vogeltown bus service (formerly the 21) was destroyed by the absolutely disastrous bus changes of July 2018, I either get the 27 (which only runs twice in the mornings and twice in the evenings) to and from town, or I walk 15-20 minutes down to Adelaide road to catch the 1 or 32 into town and get the 7 back, involving another 10 minutes walk home. There is no point taking the 7 to where it links with the 23 as the connection is thoroughly unreliable. Likewise I refuse to take the 23 to the Hutchison hub and catch the 3, as the 3 in the morning is generally overcrowded. Southgate to town and back
The Western Hills in Lower Hutt to Kilbirnie two days a week (I also travel around the Hutt Valley but for this survey will keep to the Kilbirnie destinations). Wadestown to wellington
Nottingham street to the city and back
Owhiro Bay to Lambton Quay
My children travel from Johnsonville West to Newlands College
Middleton Road to Wellington city, Tawa, Porirua and Johnsonville.
Sutherland Road at Sutherland Crescent to Mt Cook (Massey) to Newtown to central City. City to Kilbirnie village. Eastbourne to Newtown.
Island Bay near the shopping centre to the central City
Page 23 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
karori to miramar
From Northland (Putnam St) to Bowen St, to University, to Karori Mall, to Kelburn Village and Botanic Gardens, to Cuba St, to Courtenay Place, to Lambton Quay. Brooklyn village (usually stop 7718, sometimes 7700) to the CBD (usually Willis St near Old Bank)
Northland village (pizza central) and - Parliament end of The Terrace (work - Reserve Bank building) - Lambton Quay/Willis Street/Manners Mall (doctor, chemist, shopping, library) - Courtenay Place (Embassy Theatre, Te Papa, shopping including groceries) - Thorndon New World - Petone/Lower Hutt (Lighthouse Cinema, shopping, Queensgate, Dowse) - Wellington ED - Karori Public Library - Taranaki/Tory Streets (Briscoes/The Warehouse) - Rongotai (shopping complex including garden centre, Holland Road Yarn Company) - Brooklyn (Penthouse Theatre, Cats Protection League) - Miramar (Roxy Theatre, garden centre) - Kelburn (village - op-shop drop-offs, shopping) - Upper Willis Street/ Aro Street (Lighthouse Cuba, hairdresser, AroBake) Massey University to Victoria University Massey University to Willis St/Guznee St intersection
Glasgow St to Cuba St
Standen Street
Usually Newtown into CBD. Sometimes Newtown to airport
Wilton, Hataitai, Island Bay, CBD. Primarily route 22 but also 1, 2, 13
Mairangi Road Work is on Boulcott St. I get off the 22 on the Terrace.
Broadmeadows (stop 3834) to Wellington Station Stop d (stop 5016) From Johnsonville to and from city Duncan Terrace in Kilbirnie (Stop 7926) to the Basin Reserve, Cambridge Terrace, CBD, Karori
Churton Park to Wellington. But these days if I have an appointment I walk to Johnsonville as I cannot rely on getting any bus from Churton Park.
Travel from Aro Valley (beginning of Raroa Road) into the City Centre, and to place of work (near Basin Reserve - Barker Street) primarily.
Page 24 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Cheshire Street Wilton
Miramar
Humber Street stop Island Bay Parade to Molesworth St #32 and home from Lambton Quay stop by courthouse (Parliament)
Huntingdon Street to the City (Willis Street) Hanover Street to the City (Willis Street) Huntingdon Street to the Airport The City (Willis Street) to the Airport
Johnsonville to Petone ( i would really like to travel this route, but it doesnt exist, thats why i am filling in this survey)
I travel from Crofton Downs to Victoria University and back. I take the bus from Churchill Drive outside Countdown, and get off it at Victoria University.
From Johnsonville to Wellington CBD mainly, usually for work though sometimes for events. Also travel to southern suburbs sometimes to visit friends. My main route is from bus stop 3078 at end of our street, taking the number one to lambton quay or the bus station. Melrose to City 23e from Hornsey Rd City to Melrose 23e Melrose to Newtown 23,23e from Hornsey Rd Newtown to Melrose 23,23e, 29 Newtown to Kilbirnie various stops and buses Newtown to city various but usually 23e, 3 or 1 Kilbirnie to Newtown various Number 23 Duthie Street (stop 4386) in Karori to the city. However as I mainly go to Lambton Quay, and as this is no longer possible on the 21 route, I also use the bus from Marsden Village (stop4324) into town, generally after driving and parking in Marsden Ave or Lancaster St, but this is very crowded now as many more people do this. My usual trip from Karori to my family in Neanae Lower Hutt starts from catching the 7:11...bus 34 Brandon st to Lambton Quay then I get off and wait for the 83 bus to Queensgate once I am at Queensgate mall in Lower Hutt I wait for the 121 bus to Naenae roundabout and get off past the roundabout near Naenae road at Seddon on the 121 route...that's my journey over and done with... Mostly from Burdendale Grove to Wellington city
Island Bay (Frobisher Street) to Railway Station
home in campbell st (wrights hill) karori to the cbd (various locations), to newtown (i work at the hospital), to hataitai to visit friends (near the bus tunnel) and between all of these locations. Manners Street to Darlington Road in the morning; Darlington Road to Ghuznee in the evening
Titahi Bay - Clipper Street off Gloaming Hill; 220 Titahi Bay bus and to
Page 25 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Wellington station walking to the main bus stop taking the 22 bus to victoria university Brougham St, Mt Victoria to CBD
To work, I usually travel from Mysore Street to Lambton Quay (using the 25 or 26 bus) and back again. This is five days per week. I also occasionally usually the bus from Mysore Street to Courtney place and Cuba Street, especially for meeting friends, seeing shows, or the occasional bit of shopping. This is probably about once per month. Johnsonville to Wellington city.
Johnsonville to Tawa or Johhsonvlille to the CBD
Karori to Wellington CBD or Newtown
I use buses to travel to and from home - for all sorts of activities. Mostly from home in Kelburn to work in Karori, and from home into town (for shopping, study, going out etc) Gloaming Hill, Titahi Bay
Island Bay to town mostly, and back.
From: Stop 3546 (Newlands Road at Salford Street) To: Stop 5016 (Wellington Station). And return.
Travelling from the CBD one could catch bus route 3 previously that went straight to Newtown. Presently can't do that except 23Z which is hourly. Should be every 15 mins. Route 3 should be restated as previously would solve many that are dissatisfied. Presently one has to catch route 1 then walk to the Newtown CBD to get to the library or shops instead of being at bus stop at Mr Bun Bakery - Mexican restaurant stop, Newtown via bus route no 3. or at hospital stop exit and then catch bus 3 or 23z to travel approx. 200 meters to the Mr Bun Bakery Mexican restaurant stop -again two fares. Travelling from Newtown to Cambridge Terrance via basin reserve one has to catch route 1, 29, 3, 18e travel 100 meters approx.to the bus stop at income support, Newtown, wait / transfer to catch bus route 1 to Cambridge Terrance or Courtney tce. Two bus fares instead of one. $2.50 plus $4. Travelling from Lyall bay to Cambridge Terrance one has to catch bus 3 to Newtown at income support stop, then transfer to bus route 1 or at Kilbirnie transfer on to bus no 2 again two fares where previously route 3 and one fare. Existing routes seems to be a revenue gathering exercise forcing people to pay two fares. At present travelling from the CBD route no 2 seems to have three times the number of buses some two buses at the same time a over kill every 10 minutes - one always seem to be empty at the Courtney
Page 26 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 place Cambridge Terrance end. Perhaps one of those buses could be a no 3 every 15 minutes. For Gold card uses peak hour restrictions are too restrictive. Have to Pay after 3 pm when school kids can still get buses at their cheap rates. The buses travelling the opposite way to peak traffic always have plenty of room as it is not peak travel to city in the afternoons. Same in the mornings travelling the opposite way CBD to the suburbs , Newtown, Layall Bay is not peak travel for passengers as the peak travel is into the city from the suburbs, not to the suburbs. Accordingly gold card uses should be able to use their cards if travelling the opposite direction to peak direction buses 3pm to 6pm. Peak direction 3 pm seems to early as peak travel in the after noon's does not start until 4 pm so gold card users should be able to use their cards. Why restrict gold card users as there is no restrictions at peak times for wheel chair users. The restriction seems to be discriminatory, discrimination against the older generation in favour of catering to highly discounted school kids fares at 3 pm despite their also being special school buses for school children only, which is totally unacceptable. The same applies in the mornings, Gold card uses should be able to use the cards from 6am if not travelling to the CBD but away from the CBD, in other words travelling in the opposite direct to peak traffic flows. Lots of gold card users would like to travel in the opposite direction to peak traffic flows but they are forced to wait to the cards at present become usable. Again this appears unacceptable to us as most of the buses are empty travelling to their peak times area start stops. Cnr Park Road Miramar to Lambton Quay and return trip
From Wilton to the city during the week . And to Newtown in the weekend
For going home I go from 6708 Victoria st to 6716 stop on Brooklyn road via whichever bus comes first and is not jam-packed. I usually walk in to town as my nearest stop for convenient travel is 7784 Aro st as opposed to 7718 on Ohiro road which has no footpath from my direction, or 7716 - both of which are 2 fare zones compared to 7784's 1 fare zone. If I'm heading Newtown/Kilbernie it is far easier for me to walk to the 6914 Wallace st stop and catch the #3 to these locations rather than use the 6716 to catch a #7 to the end of its route, transfer to a #23, then swap on to a #3. In Newtown I will always be heading either to the shops, the zoo, or 6022 on constable st. In Kilbernie I will be going to Pak n Save and use the 6026 Rongatai road stop as opposed to the new hub as while the stop might be a few meters closer, the traffic lights do not favour pedestrians and there is no cover between the stops and the shops. From Island Bay to Willis Street Wellington
from Manners Street to Karori tunnel as Mairangi no longer goes past Manners St
Page 27 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Mainly travel from 4133 to town and back on #14 route but also 4929 on #22 to town or to transfer onto #2 route though it is often faster to walk than to wait for the buses as transfers don't line up. Would catch #22 more but often terminates at the University. Also catch #22 from 5929 to get to ngaio and khandallah Moana Rd to Victoria University and back
Khandallah to the city Around the city
Johnsonville and the cbd. Cambrian, Branscombe or Johnsonville mall to the hospital or central Wellington.
Ludlam Cres (Woburn) to Railway Station/Willis St, Lambton Quay/Willis St to Ohiro Rd/Washington Ave, Lambton Quay to Hobart St, Lambton Quay to Onepu Rd. Karori to the CBD, also occasionally on the weekends between Clareville and Carterton.
Broadmeadows. Route 24
Wellington to Eastbourne on the 83, usually at night after the ferry stops. Trips from the railway station downtown, to the hospital or other places, up to Karori to visit friends and family I travel from Burdendale Grove to Willis St, each weekday.
Owhiro Bay to Mount Cook (Massey University)
I catch the 27 bus from 7753 (Balfour Street, near 65) to work, the the last stop on Lambton Quay. I then travel home on the 7, getting on at the stop outside te Supreme Court, getting off at the stop opposite Ridgeway school. Occasionally I get a bus that will take me along Adelaide Road. Grenada Village to Johnsonville, Wellington City Centre.
Newlands Park to Wellington City (Lambton Quay) and return
Churton Park and wellington
Brooklyn (Mills Road) to Wellington Railway Station.
Punjab Street Khandallah to Lambton Quay
Page 28 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Ngaio to Courtney Place
Stop 6960 - Island Bay Shops - Medway Street to Happy Valley Park (Stop 6146 - Murchison Street at Happy Valley Park) to Brooklyn Shops (Cleveland Street), and return. Especially on Saturdays during winter. Stop 7132 - The Parade at Island Bay Shops to Central City (Vivian Street, Courtenay Place, Cuba Street or Railway Station) and return. Stop 7132 - The Parade at Island Bay Shops to Kilbirnie (via Newtown) or Airport (via Newtown to Rongotai underpass), and return. Various irregular trips between Island Bay and such places as Miramar, Seatoun, Johnsonvile etc Mirimar
Stop 7086 - Hobart Street at Caledonia Street to Lambton Quay
Kingston, end of the line on Route 7 generally to lower Willis St by the junction with Lambton.
Newtown and the CBD
From Bus stop 3756 in Woodridge to bus stop 9003 in Lower Hutt (Petone).
Karori Mall to Lambton Quay and return weekdays. On weekends, Karori to Lambton Quay, to Lower Hutt or Upper Hutt and elsewhere
Newtown. The closet stop to my home is 7021 and 6021
Mount Victoria to Hataitai (Pirie Street through the tunnel to Moxham Ave), also Newtown, Island Bay, Eastern, Sothern and Northern Suburbs, Hutt Valley and Kapiti. I don't have a car. I catch the number 1 every single day from the Reef St @ Shorland Park (stop 7158) to Wellington Station Stop D, and back home again from the station to the very last stop on the Island Bay route. Sometimes I catch the 32x from Station Stop C to the stop opposite Shorland Park instead of the number 1. Occasionally I catch the number 3, 25, or 7 from the station to somewhere near Webb Street at the top of Victoria Street as this is where I work. Aro Valley (#25) to various parts of Wellington, but mostly into CBD
From Berhampore to city return
Newtown to and from city or surrounding suburbs
Page 29 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Broadmeadows. Kanpur at Jaunpur crescent 3824. New stop across from this 3823
From Highbury terminus (4947) to Lambton Quay (5012) for work on the Terrace From Lambton Quay (5502) to Highbury (4947) to get home From the supermarket (5510) to Highbury terminus (4947) Kelburn village and Willis Street
To city from Rongotai. From Rongotai rd / Salek street bus stop to Lambton Quay.
Johnsonville to City
Hataitai to Wellington Cbd and/or railway station. Number 2, 12e, 36, 35 buses
Queens Drive at Rua Street to Courtney Place Sunderland Road at Sunderland Crescent to Courtney place
Kowhai Park to Welling CBD
Mairangi to Courtney Place
Khandallah to Te Aro, Khandallah to Wellington Hospital, Khandallah to Wellington, Khandallah to Johnsonville, Khandallah to Waikanae, Khandallah to Woburn I don't know the bus stop numbers - why would I? Newtown 7021 to the city most days every week, usually manners st, Willis st/ lambton quay (MFC, te papa,city gallery, shopping , public events like matariki etc and meetinfg with friends fir lunch or coffee) ) or , AND THIS WHAt I CAN NO LONGER DO BECAUSE ROUTE IS NO Longer available so i have to take car, taxi ,walk or not go!!! To courtenay place to go to Quakers (sunday) film soc and U3A at embassy (monday & tuesday., friday; brooklyn to see friends, family ,and go to penthouse. lower hutt to see friends, go to the Dowse and see business associates , wainuiomata every week to see daughter and grandchild, - far too long and complicated so go to hutt racecourse and get picked up by son in law there. karori for zealandia, and carter observatory monthly (would like to see my mothers grave at Makara) Plimmerton to see friends every few months. From northland stop 4925 to the terrace
Wilton to town or airport
Lyall Bay Stop 7334 Rua at queens drive / Sutherland Road To cbd
Page 30 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 stop 3478 on Stewart Dr, work trips to Lambton Central returning to stop 3402, with weekend ones to stops along the Golden Mile
From the Brooklyn library hub to various stops in the city, and then return
Wrights Hill Karori to Stour dot Wellington Central
Berhampore to Molesworth Street
Chaytor Street bus stop by the Karori tunnel to the bottom of Lambton Quay by the Supreme Court or the stop by the main bus depot at Lambton Quay and Mulgrave streets. Mainly the #2,22, 18e and 37. Return trips sometimes from the city on Ghuneze street bus stops for the 18e, 21 towards Karori. Maybe 2 to 3 times a week city stops in Victoria St towards to HIghbury and get off the second to last stop. Rodrigo Road Melrose
Karepa St, Kowhaio Park to Wellington CBD
Northern suburbs, city and Hutt valley
Oriental Parade Oriental Bay
Johnsonville to Tawa Johnsonville to Porirua Johnsonville to Wellington hospital Johnsonville to Kilbirnie Johnsonville to CBD
Northland Rd near 88 stop to Courtney place and return, Karori Tunnel stop A to the airport and return, Lambton quay to Northland Rd near 87 and return, Lambton Quay to Karori Tunnel Stop B and return, Two stops from end of kowhai Park route to town
Brooklyn/Kowhai Park.
Adelaide Road, Berhampore, to Molesworth Street, Thorndon - 32x
Mt Vic to lambton Quay
Miramar Avenue, Miramar Park Road at Rotherham Tce Courtney Place Wellington Train Station
Berhampore to Lambton Quay return
Page 31 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
9/13/2019 07:14 PM
Mandalay Terrace or Cashmere Avenue School to Capital Gateway, Thorndon
Karori to Kelburn for work. Karori into Central Wellington for shopping
Strathmore to Basin Reserve
Karori (Campbell Street) to Wellington (The Terrace)
Northland 4925 using bus 13 or 22, then a connecting bus to Tory St
Karori to CBD
Westchester Drive, Churton Park to Willis Street, Wellington City
#7 from stop 7723 and return from tostop 5506 #3 rarely Fromm stop 5506 to stop 7346
Between Mornington and numerous other places - e.g. Kilbirnie, CBD, Newtown, Island Bay, Houghton Bay, Miramar.
Karori to Lambton Quay, or Courtenay place generally. Sometimes out to the Lyall bay and Island Bay Area
Ngaio to seaview (25 and 84/81) and Ngaio to cbd (25 or johnsonville train)
Northland to VUW and to the central city.
From Kowhai Park near the bus turning circle, so the 2nd to last stop in Kowhai Park
Buckley road near 108 Southgate
Newtown - Adelaide Road at Stoke Street (both northbound and southbound), Rintoul Street at Stoke Street (both northbound and southbound), Rintoul Street at Columbo Street (southbound), Riddiford Street at Hall Street or Hospital (northbound) CBD - various stops between Courtenay Place and Railway Station (northbound and southbound) From Houghton Bay to central Wellington
Croydon Street Karori to Willis Street and return
Page 32 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Karori to CBD , hospital, physio in Molesworth st, church in Molesworth St , Miramar , all from Karori Mall
Southgate (Buckley Road) to city.
Between Aro Street and CBD
Colway Street to Wellington Railway station and home again
Karori west
Mount victoria
Crofton Downs CBD Airport Karori
I travel from Wadestown to the central city, Brooklyn/southern suburbs, and Kelburn (and return journeys from these places to Wadestown).
Mitchell St in Kowhai Park to Wellington and Brooklyn. After that its a transfer so easier to take the car or cycle. Tavel most work days and occasionally in the weekend. The Terrace to Evans Bay Parade during the week, and back The Terrace to Island Bay during weekends, and back
Ngaio to Wilton Otari school Or at least we used to until the bus service was taken away.
Johnsonville station to Wellington station
Vogeltown dairy to Railway station
between Orchy Crescent, Southgate to the central city
Churton Park to Johnsonvill and Wellington CBD and back
Johnsonville to Wellington Regional Hospital
Churton Park to the City
Page 33 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I travel from Constable Street at Coromandel Street, stop 7022. I travel to Wellington CBD, usually the bottom of Taranaki St, stop 7910.
Courtenay Pl to Victoria Uni, Courtenay Pl to Petone, CBD to Brooklyn
Brooklyn/Kowhai Park to the CBD 8-9 times a week
Karori to and from city
Breaker Bay to Courtenay Place - Route 30 (Moa Point)
Ngaio to Brandon St, route 26
Miramar. Hobart St - Caledonia St bus stop.
moxham ave to kilbirnie/rongotai (for The Warehouse) moxham ave to pirie st by tunnel moxham ave to cbd moxham ave to Spotlight
Southgate to City via Basin
Kowhai Park (Brooklyn) to Wellington CBD. Stop 7769 to Willis St/Lambton Quay. Route 17e.
Miramar north
Waru street, khandallah to Wellington station
Hataitai to the CBD mainly but also to Miramar and further afield. Travel to chaffers street market every Sunday.
All over!
For work, to get to work I travel from Hutchison Terminus Stop A (7917) to Molesworth Street - Cathedral stop (5112) with a switch of buses at either Willis Street Grand Arcade Stop or Lambton Qy at Cable Car Lane stop. To get home from work I catch the route 27 from Wellington Station Stop B to Hutchison Terminus Stop C. For appointments, I am normally trying to catch a bus from Hutchison Terminus to various locations in CBD, or from Wellington Station to either David Jones stop or the second stop on Rintoul St (when travelling towards Island Bay). For shopping and visiting friends/family, I visit assorted locations around the city, but have begun to ensure I can get a life home with a friend who owns a car in order to get
Page 34 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 home before plans are even made. Porirua, or from work in Kaiwharawhara
Miramar to Wellington Hospital, Hataitai and City
Daily from Southgate to Kelburn for work (Bann St stop to Vic Uni stop was what I used to take but as that now means three bus trips instead of the previous one, I usually drive down to Island Bay and bus to Kelburn from there). Usually from Wilton to the central city. Typically I walk down the steps from Warwick Street to Wilton Road (stop 4129) to catch a Number 14 bus because it is faster than walking down to the bottom of Warwick Street. I sometimes catch the Number 22/13 bus from Stop 4932 if it is closer to where I am going. When I travel to work, I get off the bus outside Wellington Girls' College on Mulgrave Street. Sometimes I need to travel further into the city. For example, if I am going to or from the dentist (Manners Street), meeting friends, or going shopping or to the movies. Mostly I would travel to Manners St, further up Victoria Street, or to/from Courtenay Place. Johnsonville Mall bus stop to Willis Street, CBD
Newtown (near Zoo) to Courtenay Place or LAmbton Quay (Opposite David Jones)
Karori
Travel to Miramar, Kilbirnie, Newtown, City from Strathmore
From Berhampore (getting on at either Adelaide Road - near Chilka Street or the BP) or Luxford St at Rintoul Street to Lambon Quay (near Farmers) - getting either the number 1 or 32x From Newtown (Riddiford at Hall St) to Lambton Quay - getting either the number 1 or 3 From 7724 to the station and return but rarely. One night a week I return home from Willbank Court
Strathmore to City.7038 to various
Ngaio to CBD
Gloucester st City
Mornington to CBD (and return)
Page 35 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Khandallah to Lyall Bay Khandallah to city
Karori Tunnel to Lambton Quay, Willis St, Courtney Place, Newtown, Hospital and vice versa
Houghton bay to Molesworth st
Stop 7424 to stop 5515
Ontario Street Kingston to - waikato st island bay - exodus gym (and I walk) - massey university (hutchison terminus on bus 23 then I walk) - the airport Then these places back up to kingston Travel to Wellington College from Wadestown in the morning and make the return trip in the afternoon. Occasionally take the bus elsewhere on the network. Mills Road to Willis Street
22 ,13 and 14 primarily. Mairangi Rd - CBD. Cuba Street - Gloucester Street
Bus stop 3972 (Middleton Road opposite Glenside Road) to Willis Street and return
Bus stop 7021 into the CBD which can include Willis street through to Railway station
Island Bay to elsewhere
Between Miramar Avenue and CBD
view road Houghton bay
1. Lambton Quay to Chorley Grove,Churton Park 2. Westchester Drive to Chorley Grove 3. The Terrace to Victoria University 4. Victoria University to Johnsonville Mall I live in Hataitai and work in Wellington CBD - that is the primary travel both directions 5 times a week. If public transport was convenient, comfortable, timely, cost effective and safe I would regularly use it across the wider Wellington area going as far as the Kapiti coast, Upper Hutt, and possibly even into the Wairarapa Plymouth Street, Karori to the city and return.
I take the 25 from Cockayne Rd opposite Bankot St to town - for work I get
Page 36 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 off at the corner of Victoria St & Dixon, and usually get on at Willis St at Flagstaff lane. But if it's wet/windy/I have lots to carry I'll transfer to another bus to get to Courtney Place (or from) Karori to Wellington City
Bus stop 5516 to Greta Point Bus stop 7546 to 5000
Colway St or Cockayne Road Ngaio to City and back
Lemonwood Grove in Maungaraki to Maungaraki Shops, Queensgate Shopping Mall, Lower Hutt CBD, Wellington CBD
Hataitai, Wellington CBD
Home is Newport Terrace on Seatoun Heights. Usual bus stops are Stop 7062 for the #30X from Scorching Bay, or Stop 7083 - the Hub at Miramar Shops for #2, 18, 12 E, 31X etc Stop 7224 - the Hub at Kilbirnie - either to change routes or to pick up a bus after parking in Kilbirnie (especially at night) Stop 6270 - if catching a #24 from the City to just walk home along the Seatoun Heights Ridge Houghton Bay Road Mercer street Newtown shops penthouse cinema brooklyn
I travel to work from bus stop 5427 (Benares Street) to Lambton Quay (David Jones) and then from Lambton Quay (Farmers) to Benares Street on the way home. Stops 7718, 6718, 5011, 6021, 7021, 7709, 6712, 5502, 6708, 5130, 4128, 5008, 5010, 6914, 6055, 7017, 9842, 9140, 9978, 7040, 9130, 6730, 7730, other stops less regularly in Karori, Thorndon, Kilbirnie, etc From stop 3226: Erlestoke Crescent at Tattenhall Grove to Lambton Quay and Courtenay Place.
Usually Houghton Bay (either playground or beach bus stop) to CBD, and return, but sometimes to Island Bay, or Brooklyn, since we moved here 4 months ago. I expect to also bus over to Kilbirnie if possible. The bus is our main means of motorised travel. Cambridge Terrace, Basin Reserve to Molesworth St, Thorndon
bottom of Farnham Street to end of Lambton Quay
Duppa street, Berhampore to the railway station. Duppa Street, Berhampore to the city, Courtney place. City to Duppa street x Adelaide rd.
I travel from Berhampore into town
Page 37 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Optional question (493 responses, 19 skipped)
Page 38 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q5 How often do you travel by bus?
13 (2.6%) 82 (16.1%) 45 (8.9%) 13 (2.6%) 82 (16.1%) 68 (13.4%)45 (8.9%)
68 (13.4%)
183 (36.0%) 117 (23.0%)
183 (36.0%) 117 (23.0%)
Question options Every day including weekends Every week day Three or four times a week Once or twice a week Once or twice a month Less than once a month
Optional question (508 responses, 4 skipped)
Q6 Do you generally travel during peak or off-peak times?
204 (40.2%) 225 (44.3%) 204 (40.2%) 225 (44.3%)
79 (15.6%)
79 (15.6%) Question options Peak times Off-peak times Both
Optional question (508 responses, 4 skipped)
Page 39 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q7 Do you own or have regular access to a private motor vehicle (eg car/van/motorbike)?
119 (23.6%)
119 (23.6%)
386 (76.4%)
386 (76.4%)
Question options Yes No
Optional question (505 responses, 7 skipped)
Q8 How satisfied are you with your current bus journeys?
15 (3.0%)
58 (11.5%) 15 (3.0%) 164 (32.4%) 58 (11.5%)
164 (32.4%) 82 (16.2%)
82 (16.2%)
187 (37.0%)
187 (37.0%) Question options Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Optional question (506 responses, 6 skipped)
Page 40 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q9 If the buses were reliable (on time every time), are you happy with where they go?
231 (45.7%)
275 (54.3%) 231 (45.7%)
275 (54.3%)
Question options Yes No
Optional question (506 responses, 6 skipped)
Page 41 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q10 Describe what works well, and why it works well.
I am half happy/half not. I value the 14 and 2 services. But would like to see the 35 increased in frequency back to what we had with the 5 peak service
Nothing. Nothing works well. You have absolutely shanked and gutted our PT system. The routes are ****, the reliability is ****, the PRICE IS **** for this dog pile service that we get, the drivers are **** (I actually had one that was on some kind of drug- he crashed into a pole at the Brooklyn "bus hub", almost ran several people over and flipped every driver off and smacked the horn at every intersection). yOU HAVE LITERALLY CUT PEAK TIME SERVICES (when people need them most, in fact, as per the name "peak") FROM EVERY ROUTE IN THE SYSTEM. Taking the bus is such a waste of time. You'll wait like 20 minutes for the single individual bus that goes from Ohiro Rd to CBD for that tiny window in the morning, looking at the information, only for half the time it doesn't show up and when it does it takes about 45 minutes to get that measly 3km into town. I can't believe youve ******* it up so much. I'm utterly, utterly disappointed in this bottomless failure, and all of you should resign. Your ******* marketing is ALSO such a slap in the face, pretending everything's fine when it ****. Like just admit that you've ruined it for most people and then maybe when you've done that we can start picking up the pieces. Works well: the peak morning bus has been on time regularly, it takes me all the way into town so I can get to work in good time.
Frequency of buses down main corridors is good. Suburban feeder routes frequency doesn't work when connecting from high frequency services
Not a lot
The introduction of double deckers is great
The buses are clean and the drivers are friendly. The travel time is okay.
Bus routes through the city are fine but not for travelling from the Willis Street end to Kelburn
Page 42 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 On my route (24) drivers are regularly considerate and will stop for people who are obviously racing towards a stop but are running late. I appreciate having an evening service on the 24 route as now I can get home by bus if I finish work late. 18e on my way home around 3:50pm. One bus all the way no changing buses.
Frequency of service down the main coridoors
When buses arrive per the electronic sign board with room - preferably seated or if not with somewhere I can hold on with two handholds at waists height Having double decker buses running on the number 1 route means that normally the bus isn't too overcrowded.
It only takes one bus for me to get from Northland to VUW, this works well because it is only one zone so is affordable. Also only takes one bus to get me from VUW to Ghuznee/Cuba st, again this works well because it is one zone and affordable. The 30min transfer period and tertiary discount also helps keep transport costs relatively affordable. Owhiro Bay Route 29e -Travelling via Brooklyn works very well. Journey times are much faster compared to the old route 4 bus as this is generally a more direct route for Owhiro Bay residents into the CBD. I use the Owhiro Bay 29e service daily and have benefitted from the new service and terms of a significant reduction in travel time. However, I am confident with some minor route adjustments as suggested below will improve the overall travel experience further (it is variable currently mainly due to ongoing bus driver and passenger confusion). The 2 bus through Karori goes past Parliament and through the CBD
Most of your bus drivers are nice - you should pay them properly. Routes are decent for Island Bay and Newtown to city.
Better punctuality
Transfers work well. It means I can drop off my son at day care and get on the next bus without paying multiple fares. I can change buses also without paying multiple fares. Also to hop off near a shop, grab some shopping and pop back on the next service. They sometimes show up and sometimes have room
When buses keep to schedule, their frequency is great. #7 Kingston bus.
I don't know if anything is really working well.
Page 43 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Not much
Daytime Off peak buses to town are generally on time.
befire they were cancelled the 29e morning peak busses were good as didn’t need to change busses and was therefore quicker and easier
Having a bus from Brooklyn, through the village and into town works well. The bus stop placement close to our house is good.
The option to get on a passing bus to a hub and then transfer rather than waiting for a direct connection. The No 18 route to the south side of the CBD should be publicized better as an option for Karori people to get to town. They seem stuck on the idea that the No 2 route is the only option. that the buses run at all
Route is okay but timing isn't. No buses get me to work in central CBD by 8am.
The frequency appears to be good for the Newlands hub. I catch the bus at 6:50am Monday to Friday and the bus is pretty reliable, and the travel time is good. Nothing works well
Nothing works well. What doesn’t work are route, frequency, having to transfer and missing out on free transfers because the time limit is too short. My issues are with the new Churton Park route which no longer goes anywhere near my house. Very few buses now stop on Middleton Road. I work until 5:30 or later so rarely finish in time to get a direct bus home (60E). There are only 3 buses from Johnsonville that go up Middleton Road (69) if I leave town after 6, they are one hour apart so if my incoming bus is running late and I miss the connection I need to wait an hour. There are not enough connecting services, the last one is too early to allow me to shop or socialise in the city in the evening, and the 39 minute limit on transfers means if I miss a connection I have to pay again. Bus drivers are friendly.
It occasionally works in off peak
The double deckers have worked well and the new buses are nice.
Hubs are great. Easy transfer to get wherever I need to go. App useful but could do with some improvements. Fares ok.
Page 44 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
I particularly like the 23e and 23z routes that make me feel connected to the city rather than have to walk 12-15 mins to find another bus (I don't mind walking but that adds 1/3 to the time of travel and is less spontaneous). The real time tracking is mostly okay.
The number one travels in both directions, previously the Churton Park went in a loop which took such a long time.
Peak services appear to be working well. The Newlands drivers are generally very positive and service oriented (but see improvement notes) I've used the cycle racks when too tired to climb the Gorge. Not much works consistently well. The service is so poor that you are relieved when a bus turns up- that shouldn't be the case.
The regular half hourly #25 service in non-peak times is more reliable and is an improvement from the old system.
we get more buses in Broadmeadows than we used to.
The number 13 bus is the quickest, most efficient way for me to travel to and from work.
The 31x service works well for me as it is express from the city direct to Darlington Road, Miramar.
The 18e is great, but not frequent enough. The other services from Karori to Hospital involve 2 busses and too many stops and are always overloaded with people. If you have so many people catching the bus, you can surely afford to run more bussess during the peak times, especially for express services like 18e. Double deck buses on route 1 in peak times - prior to the change of buses I would get on at Island Bay Shops and by the time it reached Berhampore BP petrol station it would be extremely full and would not be able to pick up more passengers. More frequent services for the route between Newtown and Brooklyn (#29) and including weekends. This makes it easier to get between locations around the southern suburbs. The snapper system on board the bus generally works well for me. The busses are typically relatively clean.
Snapper works well. However you should be able to use the app on the your phone to tag on and off so there is no fumbling for and carrying around a card Not much. Sometimes Bus transfers occur as they should
The racks that carry bikes are extremely useful to me and my family, as we like to take our bikes with us when we can to add on the bits that the public transport doesn't cover
Page 45 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Nothing works well! I have to get 2 buses to get home as opposed to 1. Haven't been on one bus that's been on time - you don't have a timetable you have a wish list. And as from Sunday you are pulling the PEAK TIME bus I use to get home. Where is the logic in pulling peak time service? That there are more buses (if they aren't cancelled this is good). Electric buses.
Buses going from Victoria University of Wgtn (Kelburn Parade) to Karori Road (outside Karori Library) are fairly numerous from c. 4pm until c. 6:30pm (No.s 18e; 21; 37), so it's reasonably easy to get home after work. Although occasionally a bus will arrive during that time that is so full that it won't let any more passengers on. Regular buses on convenient routes. Good to have the 25 bus at weekends as well. Some very good and courteous drivers.
What works well is the longer availability of the bus from Highbury #25 and its availability at night and weekends
Bus are always on time.
Good frequency of services with good links to the CBD mostly without needing to use a hub. Placement of bus stops on th Broadmeadows "loop"-- in particular the temporary stop at the top of the "Broadmeadows hill" shoulld be made permanent. I travel on the No 3 bus route and I catch the bus home from Manners Street or Taranaki street and Courtenay Place between 5pm and 6pm, if the double decker arrives then I can get on. If there is no double decker then I know that I will probably not get on ( I often don't get on on the single buses) so for me the bus route only works well when there is a double decker. Morning services are great and mostly on time.
I like the double decker busses
When I'm just heading into town and the weather is nice, I don't mind the extra walk I now have to do since the bus routes changed.
The early number 2 is mostly on time, the drivers are friendly
I am usually happy with being on buses when I use them though I often don't take the bus because it's too complicated and takes too long to get from Berhampore to Greta Point. Buses along Evans Bay Parade are sometimes delayed and don't run frequently enough. buses to railway station & hospital
Trains are generally reliable. Better bus service to Johnsonville - routes more
Page 46 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 direct. Hubs (or Hutchison Terminus) disliked intensely. Times can be checked for leaving home, but the homeward journey is so unpredictable for waiting at a "hub" for the final bus home. We are on the bus route
It works well for people going to work before 9am and returning home after 5pm, because those buses come up Amesbury Drive like the old 54 route used to. Not much.
The route I take is efficient and the bus drivers are always friendly
The route is good for me - the Wellington Station stop being right across from the university and the Brooklyn stop being only a few minutes walk from my house. Not a lot
nil
Snapper, easy payment for transport.
Nothing. The new 22 and 13 are very much worse than the old 13, 22 and 23.
Paying 1/2 price fare on Total Mobility Snapper - I'm on the Supported Living benefit i.e. I have a very limited income. Being able to change bus No. within a zone without having to pay again for the same zone - useful when I need to go to Hutt Hosp. Drivers are generally pleasant and good.
Drivers attitude and interactions are good due to training.
The frequency of the bus service seems to work well. The number 2 appears regularly enough. Since change in service I have drastically culled my bus use so am not so familiar with what’s working well. When a bus eventually arrives it gets down the hill to Lambton Quay.
If I walk down to Island Bay (approximately 20-30 minutes) then the buses are regular and reliable
The buses are reliable and are on time. It is good that there are now buses in the weekend to and from Kowhai Park.
Page 47 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Sometimes buses turn up and sometimes you can even get on them, and if you're lucky get a seat.
The stops are well placed to my home and work and I don't have to transfer between services. I liked the addition of services in the morning peak and earlier start to the services. The drivers are usually friendly. Nothing has worked well with the buses since before all the changes came in in July 2018. I have tried using the buses 2-3 months after July 2018 & periodically since, but I was constantly late to work. Pre July 2018, the buses ran every 5 minutes between 7-9am and 4-6.30pm, from Brooklyn shops to Willis St. I could also buy a transfer ticket if I took the bus from Karepa St into Wellington, this is no longer possible, now I need to buy 2 tickets and it is $1- 2 more expensive each bus trip I now take. Before July 2018, I could always find a seat, now I am constantly standing and squashed on the few buses that do come. The bus turnaround at the Brooklyn library worked well pre July 2018, then a hub was built which took 5 months not the promised 3, there is no difference to the turnaround now, a beloved 30+ year old tree was removed for no good reason. The footpath was made wider unnecessarily to change the bus stop position by only a few meters near 54 Cleveland St - since then, two way traffic is impossible on Cleveland street whenever a bus is stopped at the new busstop. There is bus stop within one minutes walk from my house, and one about the same time to walk from work. This is great and has been the case for many years. 26 peak hour bus route gives me good options when combined with train option. The 22 is another option available for me as well. this is with the current timetable not the proposed cuts due to driver shortages. the route from karori to CBD is still the same as it was before all the changes.
Not much
I don’t regularly use the bus. It is slow and unreliable. I have started picking people up from bus stops on the island bay route because they are always so late. I am sick to death of buses pulling halfway into bus stops and leaving the bus blocking an entire lane. Often it is impossible to get around the bus. Traffic piles up while the bus unloads/reloads. The drivers are either doing it deliberately so they don’t have to give way when they pull back in or the bus stops are inadequate to prevent traffic being disrupted. It’s bad enough that people using them suffer: they now impact adversely on other drivers. I don't mind having to change buses to complete my journey (for work I only have to take one trip) however it si dependent on the next bus timetable.
Making the 22 bus a regular route that doesn't stop during university holidays is quite useful. It takes longer to get to town, but it runs all day, which the 26 doesn't. The 25 route is regular, half-hourly, which is easy to remember. I do appreciate the half hour tolerance when you change to another bus. That
Page 48 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 seems to be working well on the Snapper, and the half hour is long enough considering you may have to wait a bit at some times of the day. It is helpful given that none of the 26 buses run past Brandon Street, as the 45 used to (see below). There is normally a good and reasonably reliable bus service from Khandallah Village into the city and further afield, eg Kilbirnie which I visit quite often. I like the 24 because of its 'scenic' route around the bays. The 32x being catchable through the city rather than when the express buses used to be minimum 3 zones. Gives me more options if catching the bus to work up Molesworth St. Owhiro Bay now being serviced on the weekend. The #2 bus seems good and reliable though I usually catch it off peak for the airport so I can't talk about peak. But for the much lower price, and weather permitting, it's preferable to taking a chance on if the Airport Flyer will turn up and charge me $12 for the privilege of actually showing up (if it does). Bus is overcrowded and regularly fills up to over capacity before it even leaves karori in the morning. Buses often don't come on time or at all, and not nearly frequently enough at peak times. It's very stressful and unpleasant having to stand up every day after work The 18e bus that I catch in Newtown to go to the University is great because it goes where I'm wanting to go and gets there directly and speedily. The number 1 buses run frequently and get to town quite quickly, usually. Bus service 29e works well as it saves me walking to/from Brooklyn village during morning commutes which saves time and is better in inclement weather. Bus 7 frequency is good enough for me. Bike racks, and the long routes to the North. I usually cycle to work, and appreciate having more space between busses on Adelaide Road and Cambridge Terrace. The Number 36 going to lyall bay is fantastic, unfortunately we need more of them. i don't understand why some 36 bus are stopping in Kilbirnie. It is a walk. yes connection is possible but not that practical. Going to lyall bay through Newtown takes at least 15 minutes more so not great. Extended 17e service when on time.
#21 buses running more frequently off peak, including weekends and later in the evening
Number 14 direct to town works well
The frequency of the number 2 going to and from seatoun is good although there aren’t any buses that close to where I work so it’s a bit of a walk up the hill. Being able to transfer the trip with the snapper card as it makes swapping buses no more expensive. The route 14 is fine for my needs. I do like that some of the 22 buses go to Johnsonville as I went to Onslow college and that would have been helpful to have then. It is also good for getting to work in Khandallah from Northland. The #1 buses work very well. There are plenty of them and they go long
Page 49 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 distances. I never have a problem getting to Ngauranga Gorge. As long as they pull in and stop at Glover Street going south (which they sometimes don't!) it's a great service. I like that you can get to Kelburn Village via a number of routes from central Wellington, including the ones that go via Aro Street/Highbury (even though there's a walk at the top). I like the double deckers, they can carry lots of people. Transfers work well. Buses don't work well at all. This is since the new bus system introduced in July 2018
Bus are clean, most drivers pleasant and helpful, and I usually get a seat. Right now an hourly service which dosn’t always happen means I am forced to take the car. Lack of parking and parking fees make this as frustrating and formidable. and also impacts on your records of passenger volumes. The increase in weekend and late-night services have been helpful.
Bus fleet is clean and modern. Most drivers are good at their job.
The mornings work well. The buses are generally on time and I get a seat on the way to work (although a few stops after I get on - most people have to stand, and sometimes by the time we make it to town, the bus is too crowded). I catch the 7:40am from opposite Cashmere Avenue School (#24) I'm grateful this route was established, it enaaaables me to get to work.
The buses are comfortable and the Mairangi bus usually on time. The drivers are courteous.
Great to have weekend service on the number 25 bus and longer evening services - more frequent buses.
Reasonably fast trips from Miramar to the city, and are mostly reliable given the proximity of the Seatoun terminus.
Buses from 3824 to Lambton Central during peak hours
When the bus comes as scheduled
Now having regular buses during the day that go into Wellington.
The discount for pensioners, students and (disabled) users of mobility cards is appreciated. The route 2 Karori bus provides a cheap alternative to the Airport Flyer (if the user doesn't mind a short walk from Broadway / Hobart Street to the airport. The bus I catch in the morning is reliable and drops me somewhere appropriate (no. 13) to continue my journey.
Page 50 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The buses are frequent and go where I need them to go.
The 18e is a really convenient bus because it goes to town more directly than the #2 and it goes past the university. The other main route I take is the 2, which is pretty average unless your destination is Lambton Quay because it takes so long to get through LQ. For me the route changes are a massive fail. I used to be able to catch several different buses that I got on at lambton quay and then went via the Terrace to Upland rd. All those bus routes changed and now there are ZERO buses i can catch from Lambton Quay to Kelburn village. So i went from using the bus 3 or 4 times a week to NOT USING THE BUS at all. Cancelled bus notifications are coming through fine.
There are some buses (number 26) that travel along Kenya Street during peak hours, but not enough.
Going to the city works well as it is just one bus
Peak hour Route 23e works well because it provides a direct route into town in the mornings and a direct route home between 4-7pm. If I worked 9-5 every week day and had no social life this would serve me well. In the morning the number 1 for the west works well, Mostly on time, mostly drivers know the route. And there is sufficient seating available
Greater integration of ticketing is an improvement (but could be better) Introduction of double decker buses is also an improvement
The route of most buses works very well. I live in a central place which has a lot of connecting buses from various routes, giving me lots of possible journeys When it's on time or not cancelled, it gets me to work. Fortunately I work on The Terrace, not past Victoria Street to Courtenay Place.
It goes past our house and to a stop 40m away at the perfect time for me to get to school
The regular bus drivers are lovely and amazing people!!! Even the stand ins are lovely, one unfortunately missed a turn and was super apologetic. He drove extremely well. They add brightness to an otherwise miserable experience. 32x works well when it’s on time - great to have an express bus that has a shorter route - eg starts/ends at Molesworth St Good to have more seating on double deckers Good heating and cooling The routes are usually very good for where you want to go as they have been developed over many years in response to customer demand. Workplaces and many shops are also located around bus routes The Karori buses are reasonably frequent, and go to both downtown and Te
Page 51 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Aro. They cover most destinations within a reasonable walk.
The bus route is fine. The combination between Express buses (32) and buses with more stops (1) works well.
Location is pretty good, pretty regular in the morning, and current workplace is at the Brandon Street stop so in theory couldn't be any better really
Nothing works as well as it used to before the changes. The number 1 from Island Bay is sometimes efficient. The 29 from Buckley Rd is sometimes efficient. The direct route 27 that was reintroduced is really good but not frequent enough and if it’s late I’m late for work - it’s better as if it’s on time it’s much quicker , can sit and no need to get off a bus after a 5 minute trip to wait at a hub for ages for a bus that is regularly to packed to fit on. I like that the buses are more frequent during peak. It makes it less crowded. And it’s less time waiting if I just miss one. The double deckers are good too.
Have not caught the bus since the ruined routes. Now catch the train
No comment
The actual route suits me.
Bugger all. Metlink has replaced a reasonably functioning with a non- functional system.
The number 52 route as it covers a large suburban area with usually half hourly buses. If this was all the time (it isn't on Sundays and after 7:30), lots more people would be encouraged to use the bus. The number 1 splitting into 3 routes is great. It means people going to the main centre, Jville, can get there very quickly while the suburbs then serviced also receive the benefit of a half hourly bus service. This should perhaps be trialled at the other end - in Island bay to owhiro Bay, brooklyn and Kilbirnie? Buses are reasonable frequent at the times that suit. The new local service No 21 stops are closer to my residence. There could be new bus shelters put in place at a couple of the stops. Better lighting in and around stops for night travel as buses sometimes don't see passengers waiting. More info on available buses coming and in the city information on the 91 airport service which lacks any support ss to the times of operation. Ensure buses that are arriving at hubs all make compulsory stops as those following and seeing a bus stopped just drive past leaving transferring passengers stranded. Make sure buses run to timetable as sometimes they run ahead of time and people miss th buse. Bus is generally on time and available during peak times
Page 52 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The 23 used to go to the Railway Station and now only the 23e and 23z do - and you have just cancelled 4 peak 23e services - it is hugely inconvenient for me particularly as I am disabled and changing from a 23 to a 3 or a 1 or walking further to get a 3 or a 1 is just too much. Can’t think of anything
When the buses arrive, they are great and speedy.
Not having changed the 36 route.
Nothing is working well since you changed the brilliant bus service we used to have
WHEN the bus is running on time, it has a good route. WHEN there aren't driver shortages or other excuses that were totally foreseeable - the timetable is good. More frequent No 24 buses
the route24 is perfect, takes me to places where I wanted and within short walk distances.
It has encouraged me to get fitter by not taking the bus and cycling to work instead, because I can no longer rely on bus arrival times or journey times.
Bus route 2 from Seatoun into town is generally fine and I get on at the beginning of the route so always get a seat.
buses are usually clean
The 713 from Newtown to Easts works well, if I can get to Newtown.
26 is generally reliable and quick during peak time. Has sufficient capacity and times for students to get to class.
Frequency of buses is good. Because I am not far from the start of the route I can easily check my phone to see when bus will arrive. Most drivers are pleasant and their manner make rides a pleasure. The only thing that works satisfactorily is when the buses are on time and aren’t cancelled. Too often the 19E is late or is cancelled without notice when downtown. Buses are nice and clean, and generally arrrive on time. Drivers are friendly.
Morning buses 19 e and 60e good
Page 53 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Really not much.
The #2 Bus is excellent during the week days for getting me to work at the airport. No Bus changes and good frequency and price compared to the rip off airport flyer The buses are, for the most part, generally clean and tidy inside which is good.
Going into schooland back is fine...when the service runs. When it doesnt it causes major issues with the school . I accept this is not part of the new system, but it was not a problem before the chnages were made, so what changed? The 19e and 60e services take me from within 200m of my home to within 150m of my office. It is hard to beat for convenience BUT these are peak time only, the 19e in particular is cancelled frequently, and the two services come within minutes of each other. Given there is 30 min between buses we get 2 buses in 5 mins then 25 min gap. Means you have 1 full bus, one nearly empty bus and big gaps. The 22 is great when catching it from the bus terminal at Wellington station as it goes frequently and is usually on time. The fact that many services run through this terminal is also useful as I often catch the train before or after busses. The routes throughout the hutt valley are very well laid out- so often routes will cross over making it super easy to transfer onto another bus if required
NOTHING
The 121 bus goes to the mall which is good for when I go shopping
Nothing really. From being a daily PT bus user for past decade, I have now changed into getting an uber most days to and from work. I would like to go back to using the buses. Outside of peak hours the system works well. But that’s not when you most need it
If the bus turns up its a reasonably pleasant journey. Buses are clean.
The Miramar bus hub is by New World and other retail shops, so you can depart the bus and do a spot of shopping before going home. It means a longer walk from home but that is ok. Drivers - invariably pleasant and professional The buses are clean and quiet
There is a direct bus home in the evenings (#27) if I want to leave work at 6pm.
Page 54 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Karori buses do not appear to run to time Karori buses are less frequent than previously Karori West buses are often cancelled at short notice If I am at the other end of Wellington City during the week (due to work), I have to catch two buses to get to Karori West If travelling into Courtenay place from Karori West during the week, I have to catch two buses A very small number of Karori West buses run during late afternoon/evening Nothing works well with the Mairangi 22 bus service. It has been ruined. No one wants to go to the Railway station. We want to get to Lambton Quay/Willis street without changing buses. Changing buses makes the journey much longer and everybody these days lead very busy lives. I now walk to Glenmore Street and use the Karori bus. I also want to comment on the no 18e bus to Victoria University. It works well EXCEPT for early morning between 8.00 and 9.00am. We have quite a few different buses going through Kelburn.
Buses are on time more often than they used to be - perhaps 90% within 3 minutes.
Nothing works well because the bus service that I used has been removed. The new service does not go to the areas I need to go to. I can no longer use the bus for those journeys. Nothing works as well as it did before 15 July 2018.
The bus 14 route is convenient, it goes straight from my suburb to the city.
Route 29e bus is reliable and journey is fast but 23e is not reliable and journey is very slow due to double decker bus going thru windy and hilly route. I struggle to find anythingthat works well on my bus journey. The 21 bus is u reliable, either running late or not arriving at all. The changed bus route means thst you can be stranded at the bus stop with no other buses to cstch when the 21 doesnt arrive. The app doesn't supply accurate information so it can't be relied on to plan my journey. the real time information (except for the ghost buses), so that you can plan
The No 1 route itself works well, I have no problem with it, but the issues that concerns me is that Reef St and The Esplanade have turned into an ad hoc bus terminal area and Trent St has become a regular route for 'Not in Service' buses looking to park up outside the Surf Club. The old point to point system worked well. One bus ride took me where I planned to go
The route from Kingston to the city hasn't change from the previous network so it works well.
Page 55 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The new route 25 7-day service up Aro Valley is excellent. Likewise, the new 7-day route 20 service up thru Roseneath. Both these routes now allow weekend travel to these areas. Despite the **** buses & badly trained drivers on route 3, there is now a 10 min service on Taranaki St. You will have evidence about the extra patronage this has generated. The route 21 from Courtenay Place to Ghuznee St also fills a gap. The route is not as well serviced as before the changes in 2018 - so "noting' is working welll
Route 24 - The route is good, giving access to our community Khandallah Village and the City
The Tramsit drivers are on the whole pleasant. Their buses are clean 90% of the time.
The bus routes have changed which is very inconvenient. Have to take 2 buses. Also 18e is not sticking to his time table ( not showing up in the afternoon and evening)!!! Also waiting time is much longer!!! Morning route to town when it is not cancelled good.
Nothing.
I live close to my departure stop. Buses are relatively frequent at times when I want to go to work and not too full when they arrive.
The direct services for vogeltown
The buses are (somewhat) on time most of the time.
I like the extension of 22 to Johnsonville - great for kids sport and music after school at Onslow but wish it was extended evening & weekend
After July 2018, buses in my route (Newlands to Wellington and Wellington to Lower Hutt) run with less delays. The bus route 83 used to be usually 30 minutes late every day (by the time it gets to Stop 3263. This delay time is usually 10-15 minutes these days. Of course the buses are new and I feel more comfortable during my 2 hour journey every day. Thanks for that. I live on a popular and heavily used route and mostly travel to and from town so I am happy with the route I use.
The increase of no 2 services is much appreciated
The recent introduction of offpeak Snapper fares has been good, and having the option of taking either the 2 or 21 from Courtenay Pl to the Karori Tunnel gives a few more options. it is great to live on a bus route
Page 56 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Very little any more
There are quite a lot of bus stops through Whitby where I live so the walk home isn’t too far
Number 18E is great please make it so that on the weekend it is every half hour instead of every hour
I like the half-hour frequency on the #29 to get to Newtown or Island Bay shops. I'm much more likely to travel to these locations because it's a max 30 min wait to go/return then previously when it was up to a 60 min wait 21 bus is much better than is used to be with night and weekend service now added and better frequency.
Good having some earlier buses in the morning earlier than 7.25am (previously the first bus was. 7.25am at my stop) so more options to go in earlier to work The news buses are comfortable - but bring back more seats. My bus has impressed bed since the network changes. It now takes me from my house, closer to work. It now also follows the most direct route to the CBD. The buses in the morning are great. Very regularly spaced and more frequent than the old service
Number 18e goes directly from Karori to university.
Nothing works well compared to the old network
The interchanges are a good idea, but unsure how well they work
The route to johnsonville because my school is in johnsonville
There is a bus stop nice and close to my residence
The part of the no 34 route that goes from Sunahine Ave into the city works well for me. But it is no better than the old 3W.
The idea of the metlink app and the bus tracking on the route is nice to see
live feed idea is useful but it's not accurate, please fix
Given the significant depreciation in the quality of bus services to Northland nothing works that well compared with the old system.
Page 57 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
What works is that the bus network is fine. The new 18e is actually really good and the times it comes really suit what time I need to arrive at school in the morning. And at least it's good to Walk to Marsden Village for exercise. The good thing about having the 18e come at 7:50 and the bus arriving at 8:12 is that it suits when I need to arrive at school and there's time to spare if the bus is late. The both bus stops in Khandallah Village
The service is unreliable, for example Real Time doesn't actually reflect the real time that the bus will arrive. There are buses that show on real time that never show up. The Airport Flyer is no longer part of the bus service (no real time, doesn't accept Snapper). "Temporary" cancellations have been in place since Feburary 2019 and are still on-going - this doesn't feel temporary. We're still paying our full allocation of rates to GRWC. Would be great to be able to use Snapper on trains and buses. What works - Snapper (mostly) works well when you can tag on and off. The topping up is good. nice drivers is the only good thing I can say about the no 13 and 22 route.
The bus service from Northland does NOT work well. There are frequent cancelations and the buses 22/13 do not go fair enough so you have to change buses if going further. Returning is a nightmare, complicated and frustrating. It shouldn't be like this, it was'nt was this in the past A bus very close to home on Mitchell St
Only buses within the city are reliable. Suburb connections are shocking
Snapper. Snapper works very well. The unified system of how to pay for buses.
I take the number 14. In the mornings it is reasonably on time. It gets very crowded though and often we have to drive past bus stops with people waiting (sometimes from Wadestown shops onwards). Hourly off peak service near my home Normally have a pram with me, have found the space for it on the bus works well Paying a single fare when transferring Highbury had a terrible service and it's much better now - Weekends! Evenings! Half Hourly! Usually on time! Off -peak prices are lower! Cheaper than taking the car and less stress! Transfer pricing works well for me to going into town - I often transfer near the Karori tunnel when going to work at the Beehive end of The Terrace. I think the decision to increase car park charges and keep public transport costs to the public relatively stable is the right one. I virtually never take my car into the city now. The only thing that works well is the bus goes into the central city
Page 58 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 For myself and my family there have been no improvements since the changes. I have not provided any feedback until now ensuring that I would have given the new system a fair chance. I can not think of one improvement/thing that works well. I have very recently moved to Newlands and the bus has been on time each morning, which has been great.
I find the new network to be working well (leaving current unreliability issues aside). The RTI generally works well and is accurate. The transfer facility is an excellent innovation. The regular buses on the core routes from morning peak to the end of evening peak is good. Progress through the CBD is better now that fewer services run through the golden mile. The new buses are comfortable. The electric buses are excellent. More frequent bus services from Seatoun
Two storey bus is works well. It use to be too crowded in peak time. I can sit down more than before.
It has been useful taking the bus from Northland to Johnsonville sometimes, and my son will be able to use this route to go to Onslow College
Nothing.
nothing
Nothing works well now. The number 2 from Miramar North terminus was brilliant and I first used it in 1957. It served Miramar people well and never should have been taken away. Timings seem to work well during the week when there isn't a driver shortage meaning the bus doesn't go.
Generally friendly and courteous drivers. Real time updates are great- if they are accurate!
Route 25 now runs up and down Raroa Rd.
The bus route works well, i.e. it covers the places I need to go (beehive bus stop and CBD stops)
#21 during off peak hours: If I am dining out in town then this service works quite well for me. If I am travelling to the airport on Saturday and have plenty of time, this service helps me to connect with the Airport Flyer thus saving me transport costs Double Decker buses means less crowded bus and available seats in the morning
What works well is generally the Drivers who are doing an amazing job on
Page 59 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 poor wages, and in sometimes very trying conditions.
The drivers are polite, the snapper service seems reliable
Nothing works well right now as the buses don't arrive or cancelled and now you are removing more services.
Getting into the city off peak is generally ok. I have learned not to use timetables but to check the app for times of buses, as they can be unreliable.
The no.24 route is good for me. It gets me to everywhere I need and I like that it goes through Oriental Bay. On the way into town it’s good but on the way back have to walk up the hill to get home otherwise it takes an extra 5- 10mins. Not a big deal though. Morning busses are usually always on time. 160, 170, 110 are excellent and reliable.
I cannot say the bus system works well at all. The buses do not synchronise with the train timetables. There are fewer buses now wit longer waiting times. Trying to get to work on a Sunday is a nightmare -and end up walking from station up to hospital. Buses are on time, schedule is great! Weekend service is great! I thought the route wasn't good initially but seems like it's working.
I use the 18e from Newtown to VUW in the mornings, the direct route is good
Most of the drivers are very nice, and I've noticed recently the buses are slightly (and I mean slightly) more on time on route 7 heading from Brooklyn to the CBD. The new shelter outside the Brooklyn library is also quite handy when the weather is bad as it provides more shelter. I love the Snapper card system, and that it doesn’t cost extra to transfer buses.
nothing
Nothing works well currently
The new drivers are genuinely friendly, and positive
Not much. I like the provision of double decker buses- more room and quite fun to ride on the top deck. The bus changes have created a greater sense of community as people get to know each other while waiting for ages for buses that don't come and complaining to each other over the ruin of the bus system. I have a bus stop within 6 minutes walk of my home. Buses go into town from my bus stop. Buses go into Island Bay from my home
Page 60 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
I take the 24 bus from Wellington Station to St Patrick's College in Evans Bay Parade. Since the changes there are more buses on the route during the morning peak and we have been provided dedicated bus stops outside the college on both sides of the street. Previously there was not a bus stop opposite the college (for the northbound journey) and a couple of years ago drivers started refusing to stop outside the college (on the college side of Evans Bay Parade) on the stop marked for school buses only even though it was a full public stop on the Metlink website. In the evening it's fairly regular
The routes from Karori are good
I catch the 29e to and from Owhiro Bay. It is such an improvement on the old Happy Valley 4. The new route has halved the travel time.
The route suits our needs and there are bus stops close by.
Bus to Porirua from Middleton Road is fine.
Transfer system with tickets works extremely well. I am able to travel between suburbs eg. Kilbirnie and Island Bay without compound fares paid.
the number 2 and number 18e both leave from within 8 minutes walk of my house and deliver me to within 8 minutes or less walk to work, without the need for any transfers. Both routes take about the same amount of time so I jump on whichever one arrives at my stop first. # 22 used to be my main route but is now ruined. Doesn’t go far enough to town, doesn’t go often enough, times don’t match the needs of Northland School students living closer to Karori Tunnel, is even more unreliable than it was (too many offpeak cancellations). #13 is still ok, but needs more services on the shoulder of peak (to meet school drop offs after 9, to meet school pickups for 3). Karori services are too full. Karori-university services are too infrequent, more peak and peak-shoulder services needed. I like the transfer system for longer journeys. I'm really over having to transfer to get to back to Northland, but I if I can line up the bus times for trips to places to Petone or Rongotai, the transfer system works really well. The routes take me door to door and reasonably regularly
Old bus system used to be very reliable and departed every five minutes. Current bus service has consist overloading of passengers onto bus with many cancellations of scheduled buses. Schedules buses are too full and cannot stop. Huge amount of passengers unable to reliable on the buses getting them to work or home within a decent time frame. Regular 7 day/week #23 Kingston to Newtown
Page 61 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
I like that the 22 goes down The Terrace. This provides good fast access to the Willis / Lambton part of town
When the bus changes happened a year ago, the number of buses at peak time on the #24 route increased in frequency. This has been amazing - if I miss a bus instead of having to wait 30 minutes I only need to wait 10. I can literally run home in 30 minutes if I go hard, so this makes a real difference. being able to travel from Johnsonville to Wellington Hospital on one bus
Almost nothing works well.
Well it doesn't actually. It used to before the change, then buses came according to the timetable. Now they do not.
I can get to a main port (Willis Street) easily to make it to other locations in the city. There is usually a connecting bus available to get to my location.
It is a cheaper option for travelling in to town and I dont have to worry about parking
The No 2 bus service was end to end. It did not terminate at a hub. The connections to the hub are erratic to say the least and I inevitably have to walk to home from the hub and from home to the hub which is about 4 times the distance I walked previously from my stop. Seatoun is small population/bus user-wise compared to Miramar but for some reason it ended up with the end to end service. It is quite obvious where the greater demand for public transport is. So why was such a seemingly irrational decision made? Mind you I am not advocating an end to Seatoun's end to end service. That should be reinstated once the No 2 has reverted to its old route. The 24 is near me and the increased service is appreciated but the trip into/from town is too long. From my observation of usage on the 24 it is difficult to see why that service was increased and the much more utilised No 2 Miramar service curtailed. My current route to work is reasonably reliable although there have been a lot of service cancellations during peak time
The number 2 bus that goes past the airport is frequent enough (i.e. every ten minutes) that means you can just 'turn up and wait' for a bus, rather than having to pre-plan . This is super convenient and is ultimately the best way for public transport to work (although acknowledge that Wellington probably doesn't have the population size or density that would allow this for all routes) The number 1 bus that goes all the way through town is great.
The 8:51 is frequently late, making me very late for work.
Page 62 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
We have recently moved to Johnsonville but I think the variety of buses and where they go around J'ville works well. You can get most suburbs round and about generally fairly often. The 3 Johnsonville 1's work well. Fairly direct to town and reliable. 23e is great when it runs on time (if it even turns up - lots of stress associated with this). 1,3 & 23 are regular and the tag on transfers are really good. The number 2 route works reasonably well outside peak hours because buses are regular. The number 21 route, which runs past our house, is no longer useful to me (except for going out at the weekend) as the route goes nowhere near Lambton Quay in off-peak times. The 21 works for my husband in terms of taking him to work at the university, but it isn't reliable in timing. My usual route no 34 is OK but things could be a lot better with more busses up and down the usual route like use had it prior...
Snapper card because no long queues paying driver. The major and serious problem for our family is that my teenage girls go into town for a movie or dinner and cannot come home on one bus as they could do before. They either walk 15 minutes in the dark down to our street or wait 20 or more minutes in a bus hub at night. Now I have to go and collect them by car for their safety sake. It is not safe having them walk at night in the dark and if the connecting bus doesn't come that is all they can do. i love having a stop near my house that goes into the city regardless of frequency, and having a more frequent service if i walk a little further down the road. i love that the services closest to my house aren’t too crowded. i love that there is shelter at these bus stops. Express bus route 31x is fast and relatively reliable, 18e is a reasonable alternative
I used to live in johnsonville and the bus routes for that were great. Porirua on the other hand is alright.
Little. And that seems to be luck.
I generally find the 25 and 26 bus to be reasonably reliable in the mornings. There is a good frequency of service in the mornings and the real time stop information is mostly accurate Not a lot.
Direct route into the central city
The regular buses with the timetables shown electronically. The increase in services i.e. the new route from Johnsonville to Wellington Hospital/Island
Page 63 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Bay. I travel past the university. The frequency of buses on this route has improved. What doesn't work so well is that I often have to stand, with lots of buses jammed. Standing is worse than it used to be, because the hand-grips are too high. There is also often no fresh air. The buses are generally much less comfortable than the old ones, for both reasons. Some new bus stops are a waste of time and money, with insufficient seats and bad protection from wind and rain. I like the changes made in regards to the bus I catch in the weekend. I can now get the 25 from the street I live on, into town to do my shopping (and get back again, which makes a big difference with heavy bags). It is so good to have these buses running over the weekend. The route is ok for me (though the old route - the 20 took through Kelburn also suited me when I could catch it). They SOMETIMES arrive on time
I don't have anything at the moment
The number 7 route connects me well with the centre of the city and my office.
The double-deckers have a lot of room (reduces the changes of having to stand for the whole trip). Reasonably good frequency of busses at peak times (at least every 10 minutes, approx.) Nothing works well at present with the bus serves.
Most times the buses arrive
having frequent buses that travel to my stop with high capacity (double deckers) and still having them relatively frequently in off peak times. It makes getting home relatively easy, even in rougher weather, even if I have to let a bus or two pass at peak times. Now that the drivers have learnt where my stop is this works well The weekend fares and transfer are a good incentive to catch the bus and also during the week day.
there seems be a lot of no 2 buses so don't have to wait long
I'm glad that #14 goes all the way through to kilbirnie again. It's convenient that it goes right to the plunket rooms in wadestown through the village. I'm glad the #22 goes to Johnsonville on occasion as I can get to the northern suburbs without having to go into town first The hub and spoke system is a failure and needlessly complex for a small compact city like Wellington. The complex contracting out model, forced/enabled by the public transport operating legislation, has reduced
Page 64 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 services, bus availability, and the quality of bus drivers. The new number 25 does not take me directly to where I want to go, unlike the previous route (No. 20), and involves a journey that takes 3x as long. So I go by car instead. Lots of buses around inner central Wellington
Regular buses, warm buses, clean buses.
Number 2, 3 and 7 routes are very frequent. Route 7 buses are new (Tranzurban).
The buses are generally on time, have polite drivers and are comfortable.
Not alot on 24 route. Always late or just dont turn up
Drivers are usually friendly and skilled, buses are in good nick, you can usually get to wherever you want to go even if it takes a while
Generally, the buses turn up on time, though recently some have been early. The buses and clean and tidy.
I have no problem with the new routes. They get me near enough to work that with a short walk I can be there easily enough. I like the fact that Owhiro Bay has buses throughout the day and at the weekends now. I think the charging system for changing buses is also a good move. The 27 in the morning is a vast improvement. Please don't get rid of it. It is almost always on time, and a quick trip into town.
Grenada Village buses are more regular than they used to be. Drivers are generally courteous.
Bus service from Newlands generally works really well.
The new more direct route straight into Churton Park works well. The double decker busses also are great as the number of busses that drive past too full to stop has reduced. The live updates online when working. Double decker - larger capacity.
The ability to track buses via the site helps me time when the bus is late/ cancelled
Route 29 Island Bay to Happy Valley and Brooklyn and return, running regularly on Saturdays has made a huge difference to my ability to travel on weekends. This has been one of the benefits of the recent changes. It avoids travel through the central city often congested during the day on Saturdays.
Page 65 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The half-hourly service during the day on Saturday, and the evening service provide confidence that I can travel easily between these 3 destinations. Express works well when it turns up.
#2 bus which arrives on time to Stop 7086 - Hobart Street at Caledonia Street around 620ish consistently with a friendly regular driver who gets me to work on time every time. I really like the increased frequency, it does make the busses considerably more convenient. I no longer need to check I'm on time, I can just go when I'm ready and there will probably be a bus. That's great, it feels like a big mental and logistical load off. Please retain this. The buses (eventually) turn up and get me to where i need to go
Recent changes in bus network has improved time frames and double decker buses means higher chance of available seats from Woodridge.
Nothing works well. I used to use the bus every day, I'm an avid campaigner of public transport. I now avoid it completely - I either bike, walk or drive to and from work. I don't bother with the bus any more and this is terrible!! The fact we have buses is great. That they go through major arteries is great. The bus drivers are generally courteous, and some are very lovely and friendly. The number one is scheduled to run very frequently - necessary with the scale of people that use this service. When the bus comes on time, the route is never clogged as no one will be waiting more than 10 minutes for a bus during peak times. Using mostly double deckers for the number 1 route is also vital to maintaining a comfortable level of passengers. New #25 line runs nights and weekends
Nothing works well for me.
Regular buses every hour allows for frequent journeys
Frequency of the Highbury route (25), I really like that it goes into the evenings and on the weekends.
Nothing
I am very happy that Bus 1 goes all the way through the city now,including Wellington Hospital. It is very important for me.
Number 35 route is good but needs to be more frequent.
I think its good now that most suburbs have off peak service making it easy
Page 66 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 to get to at off peak times and how that some routes run more frequently
There's noting overly wrong with the peak timetable. There are at times too many buses in Kowhai Park which has lead to excessive congestion, during peak times as the NARROW roads get BLOCKED by buses meeting travelling in opposite directions Bus reliability has improved
The 25 from Khandallah Village to Victoria Street (stop outside Tommy's) works well for me as these buses go every half hour and start on time.
The one route regularly available (3) which replaced the seatoun route (11) is fine but having lost the alternate route to courtenay place has really badly impacted my use of public transport. It has also impacted my husbands as he can no longer drive so does not have an alternative. Before you made changes to the Mairangi route it was great now it is not a convenient route to take
No 14 bus from Wilton generally works well for most of my travel
When the right bus size and on time it works Our service has been reduced to 20 minutes at peak Lots of cancellations double deckers on peak from Lyall Bay to CBD and return morning and evening. Snapper - easy to pay for and free transfers Good capacity to/from the city
The buses come frequently, even at night. The electric buses are good too. Most drivers are friendly.
The fare structure
The services into the city are great with the 2 and 22.
The reduction in the number of different services running along the main bus corridors.
Generally, the buses are on time; the peak service is ok and works. And that's about it.
Johnsonville to City has regular service
What works for me been able to transfer from one bus to the other to get to where I want to go and not being charged two trips as being on a fixed income (invalid benefit) every cent counts Catching the No 2 bus to near the airport works well, as long as it isn't raining as it is a 12 minute walk to get to the bus stop for it.
Page 67 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 In theory more buses
Generally the buses are on time. Nothing is ever perfect, but you know generally the buses arrive roughly when due.
I'm hard pushed to think of anything that works well since the change, given trips that used to take between 20 and 30 minutes, now take between 40 and 50 minutes. happy to change at courtney place - good opportunity for a walk timetable doesnt work in afternoon for return difficult to get to Courtney Place for 5.30 bus, next 1 at 6.30pm - this seems to early to end peak services (#20) The new hub in Miramar works well as way for people in the central area of Miramar to have access to more buses than they used to.
New buses are comfortable
Stops are at a convenient place and the bus route works for me.
#21 on weekends is an improvement. More buses going through Kelburn to Karori eg 34 & 37
There are regular #2 buses, which is great. Being able to take 1 bus to get to where I need to go is great.
* At lease my #37 in the morning usually comes and gets me to work ok
The bus drivers are nice, the bus fare is appropriate. Buses mostly stick to their time table.
Buses are generally on time. Nearly always clean and tidy. Drivers generally friendly.
on the days that things go well it's all fine. #7 is a fantastic run when things are goo. the double decker buses have been challenging for the drivers on this route Id say but that seems to mostly have settled down. It has been great to have the new No. 23 bus services because it means I can get to many more places more easily than before. I do most of my shopping via the bus now, and I also meet up with friends in Newtown without taking my car. I have been exploring different ways to get to other places without using my car. I can also go walking down the south coast easily by using the bus. Honestly, some of the bus drivers are really lovely, especially my guy who usually drives the number 2 bus which I catch from Lambton Quay a bit after 5pm. He's always friendly and makes sure the people at the back of the bus are getting off safely etc. There's another dude who says 'welcome aboard travellers' when we get on the bus and I just think that's really sweet! It's nice
Page 68 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 after a long day of work to have a friendly face greet you when hopping on the bus. The 84 runs on time and is reasonably reliable
I'm happy with the hubbing system. Having to change buses is normal in transit systems.
The buses are generally on time. Nothing is perfect, so the occasional late bus isn't a big deal. I regularly get the bus to work between 7:30am and 8am and come home peak times. It works fine. The off-peak buses I use if for going to Brooklyn Shops, the cinema, and local restaurant. Again they're mostly on time. Bus that goes directly into the city for off peak times as it is for the peak period. Since the change this no longer happens. Direct route is direct and quicker. Wet windy days is not pleasant to be sitting waiting for another bus. If the council wants people to use the buses they have to fit the purpose and be readily available with certain amount of comfort. Not having to change buses and wait in the cold Routes through Newtown have not changed much and I am happy with where they go.
Houghton Bay (no 23) buses are usually on time, and usually have enough seats - at least during offpeak times
on time and as expected works well
No 2 route works well , off- peak for me.
Not a lot.
Good, clean, modern buses
Over the last few months there has been a noticeable improvement in buses being on time. The bus drivers are very professional and wait for passengers to be seated before moving off. The digital times showing at the bus stop at the Railway station is closer to real time. Snapper seems to have less breakdowns so it is easy to hop on and off. However the buses used to work well until July 2018. We have had more than a year of irregular and cancelled buses. Now w we have lost peak hour buses on the 26 route. This is very frustrating. You can now get a 2 bus from lampton quay at rush hour, it a not as good as before the changes because they are usually overloaded but at least they show up and are fairly frequent. Buses are full in morning even after 9am. Can we have more buses to 9.30 instead of 9.
Page 69 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Hubs work well if off-peak, and routes are direct,
When the 14 is reliable, it is a good route.
The buses are usually on time which means I can be where I want to be normally on time, with a bit of planning
The Kilbirnie hub works well, thank you.
It no longer works well as it doesn't exist. There is a bus stop outside Wilton Otari school where a bus service used to stop just after 15:00 when children finished school. This took children to Crofton Downs, Ngaio, Khandallah etc. It no longer exists and now the children have to walk 1.5 KM's down a busy road to a remote bus stop near the lower entrance to Wilton Otari bush. The bus on occasions in the early days didn't turn up or failed to stop leaving kids abandoned. They either had to phone for help if they had a phone, walk home (mine did it a few times 6.5KMs) or go back to school (1.5KMs) and hope a teacher was still there. We no longer rely on the bus service and have got a second car so we can reliably get our kids to and from school. The Snapper system and the double decker buses are improvements. Like the more regular weekend services to and from Johnsonville.
The number 27 offering is essential to our family because it takes us up and down Hutcheson Road. When have to transfer at the terminus there's so much time waste crossing roads and waiting. Previously there was a direct, unbroken route between Orchy Crescent, Southgate to the central city on weekdays and weekends. In my experience this service was generally well-patronised by people of all ages; probably because it was convenient and reliable. I was a regular user of the service on weekdays (peak and off peak) and in the weekends. Now I travel by car at all times. The unreliabilty of the new service makes it unsuitable for commuting to work during the week. In the weekend I have no interest in lengthening my journey by waiting at a hub in possibly inclement weather for a bus that may or may not arrive. Snapper
For me the general route of Johnsonville/ Churton Park to my work in Newtown is perfect
N/A
We have had one week out of the past year that the buses have turned up on time all week.
I genuinely can’t think of anything about this new system that works well
Page 70 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Hubbing in Brooklyn is working better than it was initially.
They are mostly on schedule and clean.
Route is fine
Buses are fine
bus goes from close to my house into the CBD where I work
When buses run on time (not a typical occurrence) the 26 is a decent route into the city.
Mostly the bus is fairly on time and not full
Nothing works well about this new service
14 - reliable (apart from when some moron kept blocking the road by parking illegally), not crowded.
Monthly pass works well in principle but at the moment it is poor value for money because i am spending as much again per month on Uber
17e in the morning, if it turns up, is good *if* I want to leave home between 7am and 8am. Doesn't go through Brooklyn village, it turns left at Todman Street which is a real timesaver. The miramar hub is a waste of time and is a turn off for the elderly, the young and the disabled.
Theres a stop close to my house and my work. The metlink commuter app is good to see how far away the bus is.
Mostly I am happy with the buses I take. However TWICE this week buses have disappeared - ghost buses - which is very frustrating. We used an Ola one day and on the other I was able to take the next bus but this involved a transfer. Luckily this went smoothly. The metlink app is useful as is the website for planning. I have found on the whole most transfers I’ve had to make have gone smoothly. Transfers are awesome, Explorer reasonably good value.
I appreciate that the route 27 allows me to get to Dance and Drama School in a mobility friendly way. I do live on a high frequency route, that does have
Page 71 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the ability to operate double deckers to increase route capacity. I get of the train to go North again to my workplace.. it works well because now i have the option of ALL buses going north - so i'm not waiting long
The old No 22 used to go direct from Southgate to Kelburn. Although it was not frequent it was a single journey and I could work in the bus. With the new systen this changed from one journey to having to take 2, usually 3 buses. Because the connection services (e.g 18e on the way TO town, and 29/29e on the way home) are not frequent enough, the journey is a lot more precarious and difficult. In bad weather this is even worse. The bus routes take me close to my work.
When running the 23e is good for getting me to and from work
The addition of evening and weekends services on the 21 route is a great help. It's a much shorter to and from 21 bus tops than the 18E and 2 stops.
Nothing works well. Route 12 could improve by direct route to Wellington city
Having an express that doesn't stop betwen Berhampore and Courtenay Place - is generally faster than the number 1 Double decker buses - can fit more people in and it's a more pleasant journey if you're up the top, without people standing in the aisle The bus route is established and sits where I want to go
predicted timings not honoured. empty buses following full buses with the same number. grump overworked drivers.
Not much
No14 reliable but buses are in dreadful condition No22 Mairangi which used to be our preference travelling from the city is now unavailable to us as it leaves at the same half hour intervals but does not run through the city, meaning the no 14 and no22 have completely different routes Capacity in the mornings has improved with the double deckers. We used to regularly leave a lot of people behind at Brooklyn shops every morning because the bus was full and this has stopped. Unfortunately this issue has now switched to the return trip instead. Peak hour buses are frequent, but as we are almost at the end of the route they are often full and don’t stop. The same applies at the end of the day where buses are often full before they get to the station and then empty out at th station having not been able to let people on along Lambton Quay. The no. 2 bus is frequent and generally on time. The drivers are pleasant and helpful.
Page 72 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The route for 32x works well. I’m glad that there is a route which goes further around the bays than the no.1.
The new double decker buses increase the chances of getting a seat on the bus
I really like the 23 route, goes almost straight to where I need to go most of the time (uni, supermarket) could come more often but I understand why not. & is also good if I ever need to go into the center city and comes regularly. The number 14 route is a very useful route, as it goes right through Wadestown and Thorndon, going exactly where I want. However, there used to be a direct service to the Basin Reserve in the morning as a branch of the No. 14, and although I am fine with walking the distance from Courtenay Place or transferring to the No.1 or 23z, this was very convenient. When a bus actually turns up it generally gets to my destination
13 bus is good for the route
The 60e works well on week day mornings. There are five buses that come from Porirua all the way to Courtenay Place twenty minutes apart, which is great. At the moment, nothing works well with the current bus service
Ten minute frequency on No1 route is good.
Double-decker buses because they have much greater capacity so less need to stand New bus shelters at hubs are larger so more people can shelter from the weather The new location of the Kilbirnie hub cuts out a set of traffic lights for most routes Fewer buses along the Golden Mile has reduced congestion and journey times Frequency and longer hours of operation. More options to get to/from home
The northbound number 1 Churton Park (1CP) bus now follows a better route for me after leaving Johnsonville Mall as it's two stops to Chorley Grove. Before the changes it used to take 20 minutes to go around Churton Park so it was quicker to walk from the mall. Snapper is the best change. Snapper is good - when it works Combined zone travel cost is good - when timing allows for it - time restrictions should be much bigger than 30 minutes. Metlink apps and timing screens are good - when they work and are accurate Convenient timetable, clean buses, mostly good drivers.
My home bus stop is close, the bus stops in town are a 10 min walk which is fine, and I can transfer if needed.
Page 73 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The routes going into the city are fine
bus 24 route is a good route, even the hourly schedule is fine
We are fortunate to have a choice of routes, 22, 26, and 25, with the Johnsonville train as a fourth option
Buses are on time and accessible for buggies, wheelchairs, which is great.
I like the increased frequency of buses on Sundays I like that bus windows are not covered in advertising I like free transfers I like that the #2 stops close to the airport (now that the #91 is expensive and not real-time) The frequency of the #2 is excellent. Generally I no longer look up timetables but just turn up at the Miramar Hub (unless a journey is time critical). The more established #24 is good and especially the extension into weekends. This is a good route for a return home without the hill climb. Visiting elderly relatives have used it in the past; it is quite appealing often now for me. The #30 from Scorching Bay is an excellent service for city appointments and connecting to other bus routes and trains. Appreciate the Buses are unreliable - they often turn up early or late or not at all. Because i am towards the end of the bus route I am always standing or, from time to time, the bus is full and it does not even stop. I am tired of being crammed into the bus like a sardine. it is a stressful and unpleasant way to start the day. Trying to hold on while carrying a handbag, laptop bag and lunch bag while the bus is travelling along Homebush road and down Onslow Road is challenging at best and a safety risk at worst. The 7 is reasonably frequent in the mornings. Double deckers are nice for busy routes and mean fewer people standing. I am thrilled we finally have transfers but wish they worked a bit better. I like that there is a direct route from Brooklyn down to the south coast/island bay. I wish it were a bit more frequent. The bus drivers are friendly, and do a very difficult underpaid job. Wonderful bus driver on #1 Island Bay route a few weeks back who helped me put my bike on the bus for the first time (wind gusts along the Parade suddenly changed my plans to bike to CBD), then at the Duppa St bus stop again took all the time needed to help another passenger, this time with wheelchair, on board. I wish I'd contacted Metlink that day to pass on my thanks. I used to be able to go up Molesworth St on the bus and that’s one of the reasons I chose to live where I do. I’ve been here 12 years and it was great to catch a bus to get right to the top of Molesworth St, especially in the wind or rain. Now I either have to transfer to another bus or walk from the railway station. I’ve also observed that a lot more people wait at bust stops now as they aren’t as regular, especially Lambton Quay after 5pm. Pedestrians often struggle to wAlk along the footpath due to large groups of people waiting fir a bus. This didn’t used to happen as much as now. It’s not satisfactory.
Page 74 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 reinstituting a direct route to the city (no.27) was an initial good step - its a route that has always worked well for the suburb.
Double decker extra space is good. Buses comfortable, if they arrive.
When the buses are on time, it works well
Optional question (468 responses, 44 skipped)
Page 75 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Q11 Describe what could be improved, and how it could be improved.
More bus drivers
Improve frequency for the 35 to every 10 minutes through peak time
Nothing. Nothing works well. You have absolutely shanked and gutted our PT system. The routes are ****, the reliability is ****, the PRICE IS **** for this dog pile service that we get, the drivers are **** (I actually had one that was on some kind of drug- he crashed into a pole at the Brooklyn "bus hub", almost ran several people over and flipped every driver off and smacked the horn at every intersection). yOU HAVE LITERALLY CUT PEAK TIME SERVICES (when people need them most, in fact, as per the name "peak") FROM EVERY ROUTE IN THE SYSTEM. Taking the bus is such a waste of time. You'll wait like 20 minutes for the single individual bus that goes from Ohiro Rd to CBD for that tiny window in the morning, looking at the information, only for half the time it doesn't show up and when it does it takes about 45 minutes to get that measly 3km into town. I can't believe youve ****** it up so much. I'm utterly, utterly disappointed in this bottomless failure, and all of you should resign. Your ******* marketing is ALSO such a slap in the face, pretending everything's fine when it ****. Like just admit that you've ruined it for most people and then maybe when you've done that we can start picking up the pieces.
I have stopped using buses outside peak times as I get angry thinking about the hassle a 5km journey could be - catching multiple buses. I have to spend money finding alternative ways to get to work - outside peak times. I also avoid using our bus in the weekend (for me/visitor/son) as it is embarrassing to make visitors, catch 2 buses 5 km from town, and I find it unacceptable that I should expect kids leaving our place to go home (town) to catch multiple buses at night or weekend - it is unsafe. I pop them in the car and drop them at stops that would be 1 journey into town - I do believe we should be avoiding using cars and use public transport but the redesign of our
Page 76 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 network to multiple hubs over such short spans/kms is inconprehensible. So, make me get rid of my car – give me a service where I need to catch only 1 bus to get to town or university. 7 days, day and night. PLEASE get rid of the hubs (Newtown/South Wellington). PLEASE have routes that go places – across town – connecting with University etc. Either more frequent services on suburban routes or more direct services to CBD from suburbs on less frequency
The GWRC should have thought about this before proceeding to cause the chaos it did to our city's bus services.
If the route was more direct from Grenada Village to town I would use the bus more, however patronage probably isn't enough to warrant it.
You should put more buses in any hours, even if peak or off-peak, that are on time. I was waiting in Ohiro road Brooklyn at 7am in the morning, with 6 degrees in winter, and the bus had been cancelled but no advise was in your website. This was very frustrating. Reinstate one of the bus lines that travels through the city to the university. There used to be 3 options, now there are none.
Consistency of buses. Currently buses are regularly overloaded, late, or cancelled at the last moment, which has pushed me to use my car more. Pay and conditions for drivers - it's a thankless job right now, so I hope they are earning top dollar! Covered bus shelter at stop 3830 (regularly 8-10+ people waiting for the bus in peak times, and the weather can be frightful) One bus form Karori to the hospital all hours would be good, like we used to have. Running the 18e longer hours eg starting earlier and more frequently would help. If you say 07:00 and 16:00 hours is the start of peak hour service why am I charged peak fares at 06:35 and 15:50? Transfers could be managed better
Phantom buses that appear on signboards but then never arrive and eventually disappear from electronic display. Also buses without anywhere to hold on or too high above my head Bring back the old Bus 22 Route which didnt go to the railway station it went down lambton quay Have more number 13 buses available at the peak times
The bus to Vogeltown is very poor now, mainly because you have to transfer to get to Vogeltown, which works OK on the way to town, because the number 3 is normally fairly frequent. But it's terrible getting home, as it's very hard to ensure that there is a good transfer from the 3 to the number 23. Realistically I only ever do it when the weather is bad, because I can walk home from work in 40ish minutes and it takes longer to bus, which is absurd! Less cancellations at peak times on the 22 route, more reliable buses on the 22 route (but not running reliably 15min late as they currently are), the route 22 being extended into the CBD (down the golden mile and to Courtenay place like it used to go) at all times, give the 3 different destinations of the 22
Page 77 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 different numbers so it is less confusing, bigger buses on the 22 route at peak times, ideally more frequent buses in the evening peak time (currently peak time on the 22 stops at 5pm, should be extended to 6pm). There seems to be very good passenger growth on the 29E route. Some minor tweaks below will improve the quality of this service. Provide a unique route number for this service to avoid driver and passenger confusion (Southgate 29e and Owhiro Bay 29e). These two routes travel two different directions and the common route elements are only Lambton Quay and a small part of Willis and Manners Streets. For example, Southgate and Owhiro Bay passengers are often on the incorrect bus and very recently I have been on a Bus when a driver thought he was going to Southgate not Owhiro Bay so he travelled down towards Courtenay Place rather than up Victoria Street. PM services should not divert to Brooklyn Hub- this will save up to 5 minutes on some days and reduce Brooklyn Village congestion and driver and passenger confusion. Due to bus driver confusion the bus in the morning does divert to Brooklyn Library often when it shouldn't. In the afternoon common cases of up to 4 buses looping outside the Brooklyn Library occur leading to bus and general traffic congestion will reduce. More passengers would alight further down Ohiro Road rather than at the traffic lights providing the additional route coverage that was intended for Ohiro Road residents. Consider travelling on The Parade in Island Bay so the existing stops can be used if Derwent Street stops are not going to be provided as planned or implement stops in Derwent Street. Like the Southgate 29e Service consider starting AM Owhiro Bay morning Services from Island Bay shops not Newtown to improve the timeliness of these services where the majority of the passengers board this service. Divert some of the current 32x services to Owhiro Bay via Severn Street (the old number 4 route) to provide a service via Newtown and Courtenay Place. The 2 bus through Karori should go through Newtown (Basin, Newtown shops/restaurants, the Zoo, the Hospital) Lots of random peak-only routes could be eliminated with this Double-deckers were a mistake - they're slower on the road because they're too big, and it's slower loading people on and off. I'd prefer smaller buses, more frequently. You should get rid of diesel buses as well - climate change is an urgent issue and you have a responsibility to future generations to electrify the entire fleet as soon as possible. Weekend bus services should be more frequent and free or very cheap to incentivise people to use the service on weekends. Not having the changes and long waiting times.
Bus priority on Kent Terrace until 7pm. Bus lane in action on Adelaide Road from John St to the Basin on weekends at least if not 24/7. Green light for south bound at Mulgrave / Lambton Quay ahead of northbound Featherston St traffic as only one bus can get across to the Station stops after all the north bound car traffic has passed through. The hubs are a pain if you ever have to use them and buses un reliable and
Page 78 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 often long waits only to find them overcrowded. I stand almost everytime and have to force myself on to get to kids on time after school or at 4.30pm with commuters. #7 8:25am is completely unreliable and is well known as the ghost bus. I have made several complaints about this bus and have seen no change. The buses that follow this one are unreliable too. There seems to be an excess if NIS buses driving past many frustrated passenger waiting. Evening #7 bus from city to Kingston is always full and some evenings I have had 5 buses go past me on Victoria st because they are too full. This has critical implications for childcare arrangements and is very stressful. If I manage to get on a bus it is extremely crowded and then almost completely empties at the top of the brooklyn hill. In terms of your consultation process, make it as easy as possible for people to give feedback. Having different surveys that open and close at different times is far too complex. Running drop in sessions when the surveys aren't open also seems a little silly. I think that most people agree that the bus system isn't working, so it needs to be changed. How you do that is obviously more complicated and I'm not an expert. But I think there are some principles you could use: From my understanding, it sounds like the problem definition was that Greater Wellington wanted to make the coverage of the bus network fairer for all residents, as Wellington has grown. So that means places like where I live, have had less coverage so others can receive more. That's fair, but you need to communicate that, people don't know that. I don't know what the current issue is, I suspect there's many, but it seems to boil down to underestimating the demand there would be, and assuming people would act in ways they're not. Once that's figured out, work out staged changes to alleviate the problem, rather than doing it all at once. Tell the public about your approach to alleviate the problem. Refine it based on feedback. I don't know what the data shows, but from my perspective it seems like there aren't enough buses going from people's houses to the CBD, which I imagine is where the demand is. I know you don't have enough drivers, so maybe you need to concentrate on those routes rather than other, more 'nice to have' routes. For example, the route for the bus I used to catch, the 23, went the CBD. Now it goes through Newtown to somewhere else. An extension goes to town but only during peak hours. Because of that, I have to take my car if I want to visit the CBD after 7pm (which I do regularly). My commute to work also takes 10 minutes longer. It seems silly to make the extension service (which runs seldom) into the CBD, while the main route doesn't. I constantly see number 23s going by that are empty. Intuitively, that makes sense as not as many people want to travel from Houghton Bay to Newtown. Rather than create a complex bus system that serves everyone, focus on getting it right for the majority of bus users. Then you can make it more complex. Another thing is punctuality. Often buses don't run on time,and two late ones arrive at the same time as another. Obviously that's chaotic and throws the whole system out. Why is that happening? It doesn't appear to be something that you can fix, because it's been happening for years. If that's the case - maybe you need to put more into the system to ensure there's options available if
Page 79 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the system doesn't work like you envisage it too. I'm not sure if Wellington is set up for a very sophisticated model - again, you'd only want to put that in place when you get the basics right. To sum up - focus on what I imagine most people use the bus system for - getting to and from the CBD. Once you've got that right (and you've asked people if they've got it right), then add in more complexity to the network by adding in 'nice to have' routes. I would use it more if it was a more regular service. It’s not often enough during peak. The peak is only 1 hour and I work from 9:30 to 5:30. Again tonight I was left in the rain and wind when the 5:38 bus was cancelled The bus journey to Newlands/Johnsonville/Kenepuru hospital is a two bus travel journey for me. It always has been but now the connection at Johnsonville is much more limited as there is only one bus going from Johnsonville to Porirua during the day where there used to be two. It was easier to make a connection and I generally only needed to wait 12 minutes. Now it is a much longer wait. I miss the transfer fare. Need more 29e morning peak ideally all peak 29 would go to and from railway station. need more 29e evening peak especially ones that run earlier than 430pm. Current timetable means that if you miss a 29e evening there is no point catching a 1 or 3 to transfer to 29 as the times don’t line up. Must wait for next 29e. This is not what we were promised which was more frequent peak time busses. The current 29 timetable is discriminatory against the average female user. This is an example of providing a service for “the default male user”. The service may (albeit poorly) meet the need of the commuter for standard working hours in the CBD but those who work non- standard hours or need to drop children at daycare or school this service makes life harder. Frequency. Reliability - being on time. Number of buses - buses are often full (even double deckers) by the time they reach Willis St, which is very frustrating. It would be great for the Brooklyn route to have an express route. Perhaps from Willis Street to Brooklyn shops. As the buses are full anyway, it wouldnt make much difference... And then it would be much faster getting up to the shops. Other users would be able to take different buses. The buses from Karori to Kelburn do not run often enough in the morning. I walk almost every day to work as that is more reliable than the bus service although I generally bus home. I think the Number 17 route should be reinstated because it would give another option to Karori people wanting to go to the north end of town without having to do a transfer and take the pressure off the No 2 route at peak times. higher frequency smaller buses with better hand holds for standing passengers. get rid of the double deckers except for long haul express routes
There are so few passengers from Eastbourne, peak hour buses need to originate in Petone, even be an express. Passengers getting on at the train station delay the journey. A double decker which was planned for this route would be so much slower than the two leaving Petone at 7.30ish weekdays. There is more than enough passengers at 7.30 to fill a bus just from Petone. However this will not get me to work before 8am. To do so would mean
Page 80 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 catching a bus around 7am, for a 9km journey???? Issues appear to be catching the bus from Wellington Railway station. I often try and catch the 57 due at the Wellington Railway Station at 4:35pm as it is the least busy bus (of the 56, 57, and 58) around that time. However, it is always gone by 4:35. Today is was later than normal at 4:31. The other issue is bus capacity. Standing on the bus is awful, especially trying to keep balance while the driver appears to struggle with accelerating and braking (its either heavy footed, or constant jarring of the bus going between accelerating and braking. Sometimes its hard enough to remain in the seat, let alone stand while this is going on. Revert back to one bus and previous peak bus services. Provide us with a bigger bus so it can accommodate the people/demand . Get the drivers to drive slower and more safely and not overcrowd the bus as its currently a safety hazard and accident waiting to happen. And turn up on tine and send notifications on time. BEST OPTION : Reroute the Churton Park buses back to the Middleton Road loop, removing the need to transfer. OR Extend the 19E service to Courtenay Place and increase the frequency in the evening. OR increase the number of 19 and 60 services in the evening and stagger the times they leave Johnsonville for better time coverage AND increase the time allowed to transfer to 2 hours like most Australian cities have. OR allow free transfers to and from the Johnsonville (and other) trains and have frequent 19 and 60 connector services into the evening until 11pm, and free buses running from the train station to Courtenay Place and back every 3 minutes. Then have an East and South bus hub at the far end of Courtenay Pl for people going further. This would not only reduce buses on the golden mile but also on Old Hutt Red and on the Gorge. Buses not turning up, buses bunching, buses being delayed without reason, disappearing from the RTI boards without any explanation.
Improve reliability, i.e. run on time, fewer cancelations. Return the buses currently removed from peak times, especially around 8.00am and between 5.30pm. Hire more drivers - I understand they probably need better employment terms and conditions, which might attract more. Bring back the old service. It only needed tweaking in certain areas.
I used to be able to take one bus from newtown to northland and vice-versa, but now i have to the two, usually with a 20 min wait at the station in between. this means my fare costs twice as much as it used to which is extremely annoying. this could be fixed by reverting to the old routes where we didn't have to take two or more buses to get somewhere. the new route to johnsonville is a waste of time and effort -nobody takes the bus as it takes twice as long to get to khandallah/johnsonville than the train. effort would be much better spent on more frequent routes from the station to the university/mairangi The bus services are often unreliable and i am often late to school and work because of this. I usually have to plan to arrive 20 minutes earlier than usual to accomodate for this. admittedly, services have
Page 81 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 become increasingly more reliable but the number of buses that are still not on time is shocking. the number of services that run just aren't enough. i am often waiting 20+ minutes at the station in between bus rides, which makes my commute twice as long. It's awful when bus doesn't turn up. Stuck with being late to work. Some rows not frequent enough. App should let you save your home, work place etc
You are now cancelling 23e buses temporarily both in the morning (these are *Always* cancelled) and the afternoon (often they run). It is particularly affecting to have the afternoon 23e cancelled. On a rainy day it's almost impossible to find even a standing place on a 3 or 1 into newtown then a 12- 15 min walk home in the rain. The 23e is a extremely welcome and convenient. I feel really let down by these changes. Please also continue to run the 23z Bringing back the old bus routes so I don’t have to change busses or walk 10-15 min in the rain.
Not enough buses - being sold on departures every 15 minutes sounded great. The reality is that this is the case - except that it's a departure from one of the THREE locations. Need more buses and drivers! The bus doesn't go as many places as it used to in Churton Park so now lots of people drive to bus stops and block up the streets. The earliest buses. In the review prior to 2018, I requested earlier buses in Newlands as I stopped using them because 1. They did not travel earlier enough, 2. Because they were so late starting, they were full by my stop and occasionally sailed past or required squashed standing room only. The off peak service is inadequate. Sure, the buses are half empty, but that is because waiting up to 1 hour for a bus is not on, so most, like me, will choose to drive or cycle instead. Buses are not stopping properly at TIMED stops. They MUST be required to stay there until the GPS TIME, not some numptie's watch or preference to save a couple of THEIR minutes at the cost of my hour. Too often I have been 2 minute early only to see my bus driving off. The driver sees me but will not stop, even breaking compulsory stops to get out of my reach. I have complained. Prices are too high to be competitive for across town travel. I drive or ride share instead as I can get there in my own time and I do not have to pay multiple, cumulative fares. MORNING BUSES - I think most people would be fine if a bus is sometimes a couple of minutes late, but the 32x is so often not on time (both early & late) that the 32x almost always comes in twos so one bus is empty and one is packed full. Maybe the timetable needs to be reviewed and corrected to help avoid this. - There are also often cancellations on this route making it very unreliable. - Possibly the volumes could be balanced out a bit better between number 1 and 32x as there seems to be a lot more number 1 buses that are nowhere near full. - The app and the electronic boards are very unreliable. Buses are often displayed as due or SCHED and then just disappear from the board. EVENING BUSES - The balance seems to be better between number 1 and 32x in the evening but possibly there are not quite enough altogether as often they are both full and not accepting
Page 82 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 passengers by Manners St. More #34 buses- until at least 8pm during the week, including during the day from Karori West #34 buses to resume going through the city and not starting and terminating in Brandon Street Buses that actually have full seating and are not overly full with fed up #2 passengers Buses that arrive on time The elimination of Courtenay Place from the route is not at all satisfactory, especially at night. The Willis St "hub" is crowded during peak times and deserted outside business hours. Both getting there (by foot) and waiting there are unsafe at night, especially when there is only one #25 bus an hour. Previously it was possible to go out in the city at night and catch the bus home to Khandallah afterwards, with stops between Courtenay Place and Willis St feeling very safe because many people are about. With the unsatisfactory Willis St arrangement many people now resort to taking their cars or calling Uber to get home (which defeats the purpose of trying to encourage public transport use). Parents don't want their teenagers exposed to the risks of this "service" and anyone alone wouldn't even consider it. On the safely issue and relevant to the comments above on the bus service: for a single senior woman taking the car into the city at night also seems a safety risk - being alone at night in a parking building is very uncomfortable but parking on the street is not an option as times in most areas are restricted to 2 hours which is not enough for most evening activities. A bus service from Courtenay Place would solves these issues. In addition, the peak time morning service from on the #25 bus from Khandallah is unreliable with regular cancellations. This is exacerbated by the fact that cancellations are signalled so late, i.e. often not until passengers are already at the bus stop which means that by the time a bus arrives many people are waiting and might not all fit on the next bus to arrive. Buses then become extremely crowded and can be very unsafe for standing passengers on the winding hilly roads, e.g. Ngaio Gorge and Cockayne Road where buses often have to stop (i.e. jam on the brakes) suddenly because of the narrowness of the road. It can be frustrating for passengers waiting for a cancelled bus to see a #25 going in the other direction to Khandallah village but never to return, even within half an hour, although only a few minutes away (apparently sometimes up to 3 buses and drivers are lined up at Khandallah because their service is cancelled). This is entirely unsatisfactory for people who need to get to work and, again, results in them taking other modes of transport into the city. Another disappointing experience has been the cancellation of Sunday buses, especially when the service is only hourly. Recently I was stranded in town because 2 buses in a row were cancelled. Again reliability is the key to a successful service. The buses are not as regular as I would want if I were to use them a lot. I find myself stuck in town having to wait for ages for the next bus. Sometimes buses get 'lost' in Broadmeadows and I saw one recently doing some very dangerous backing. This could be helped if the buses all went the same way - we (the users) can read on the bus where it is going when we are in Lambton Quay etc so we can also read where its going when we are in Broadmeadows. Alot of parking has been taken up with having the buses
Page 83 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 going both ways. This impacts particularly on the park on the corner of Kanpur & Rajkot. Makes no sense to go both ways. The 13 bus, as a peak service bus that only has about four timetabled each direction per day, seems to be constantly removed from the schedule. More frustratingly, there is no notification on the apps and the screen at the bus stop even lists it as due until about a minute before it is due then, poof! It disappears. I then either wait for another ghost 13, take a 14 (which has invariably just passed, so another big wait) and walk for ages at the other end or try my luck with a 22. Improve: update the notification system to be more accurate, especially the boards at the stop. Mention that that service is cancelled so we don’t sit round like plonkers waiting for a ghost bus. With extra buses now going through Hataitai I believe the 31x and 30x no longer require picking up passengers in Hataitai in the morning. It is express from Miramar to city. More 18e services during peak times.
Buses not coming on time/not matching the electronic boards/buses bunching up - even at the start of the route. Not sure how this could be improved. If all stops had electronic boards, then perhaps it could notify that the bus is at the stop prior as they do in other countries? Drivers missing stops even when button has been pressed. Ensure drivers are very familiar with their route, including where the stops are. Route information displayed on a screen in the bus to make it easier for people unfamiliar with the route so they know where to get off. It is very common for the busses that travel up Ghuznee to Kelburn to be off schedule. This means that it is impractical to try to plan for a trip at a specific time. Similarly, I have had multiple busses drive past me as they were already full. I only take the bus in Wellington if I am not on a tight schedule. The Churton Park bus set up is ridiculous, inefficient and confusing. There should be a bus every 30min that will take you all over churton park. The fact that people like me who live further up the hills have to transfer or walk is appalling. It takes less than 15 min to drive by car into the city. It took me 1.5 hours the other day to get home because i had to transfer and there the next 19 bus was ages away. If i got the no.1 bus i would have had to walk up Waverton in the pouring rain. Surely you people have noticed the embarrassing amount of cars parked up on Amesbury all day everyday because we have all had to drive down because some smart ass at metlink decided it would save them money and time decreasing the buses that cater to the many people living up the hills. Idiots Reliability Transfers not seem-less. Facilities at hubs not up to standard expected. No toilets. Bus hubs should be placed at transfer points (not intermediate stops) then co-ordination between buses would be possible. It is no good to arrive at transfer and find bus cancelled. My route does not have acceptable alternatives available. Wellingtons geographic layout is not suitable for Hub & Spoke system. Contracts should not have been accepted unless providers gave guarantees that they would be reasonable employers
Page 84 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 then there may not have been a driver shortage. It would be good to have bike racks on all buses to take away the uncertainty of whether or not you can catch the bus with a bike. Bus prices could be cheaper Rectify the above
Broardmedows should be cut out there should be a 24 school bus route
Number of cancelled buses. Number of late buses. Time of journey - double decker buses take so long with how long it takes for passengers to get on and off. Length of #1 route - Island Bay all the way to Johnsonville has to be the longest trip so there is lots more opportunities for delays. Not enough buses going through Newtown. The No. 18e buses in the morning rush hour from Karori Mall through to the University in Kelburn are often completely full and not taking on any more passengers; furthermore, they often simply do not come at all!! Similarly the No. 21 from outside the Karori Recreation Centre on Beauchamp St through to the University is frequently cancelled, so one can wait for more than 30 minutes for the next one to come (and there's no electronic signboard to tell people waiting what is happening & this is the start of the route!). I no longer bother even trying to take the bus in the morning, as the buses cannot be relied upon to get me to work on time. Instead, I walk for 50 minutes to work at the University (sometimes in the pouring rain) or cajole my husband into taking me in the car (adding further to the significant congestion problems on Karori Road in the morning, not to mention the damage to the environment). Very unsatisfactory and frustrating. The electronic monitors have sometimes been way off the mark. Worst is when a bus is listed but then it simply drops off and never arrives. Even worse, sometimes when this happens it DOESN'T say cancelled so you can wait for ages and in the end give up. Some other drivers are rather rough drivers and also unfriendly. My only personal issue is that there is not a direct route from Highbury via Kelburn Village and Victoria University. However, for me, there are FAR more advantages with the new route via Aro Valley. One problem is if it's wet and I want to go to Kelburn. The path down to the Karori Tunnel Hub is VERY slippery on occasion. But overall, I MUCH prefer the new route. What doesn't work well is the lack of a direct connection to Kelburn, the shops, and Kelburn-Northland Medical Centre and chemist shop and Victoria University, Kelburn campus as well as the Terrace. The problem for those of us who need to get to Kelburn is that it's either a 10 minute walk with uncertain connections in Upland Road due to the impact of the Hub system, a similar length walk down to the Bus Stop near the Karori Tunnel or a 15 minute uphill (very steep climb) from the Aro Valley to get to Victoria. Depending on the weather, all of these can be challenging, particularly the Aro Valley climb. The Hub system appears to ignore the needs of those who are having to transfer between the Hubs which seem to be time so that it's
Page 85 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 easy to transfer at a Hub (which in this case is the Karori tunnell or VUW and quite difficult for those in between despite our being cut off from Kelburn, the doctors, the shops, the hair dresser, etc. It makes taking a car essential especially in the evening when the transfer would take an hour due to the bus scheduling problem because of the hub concept. It's also quite irritating to be told by a Wellington Regional staff member that I could go down into the CBD and then take a cable car up to the doctor, adding 30 minutes to a trip especially if the person isn't feeling well, or that we can change doctors. After going to a medical practice for 30 years, there's a relationship that's not replaceable as is also the case for other shops and services. We deserve better service and VUW is also badly affected by the new routes that don't connect to core Wellington, but require either being at the train station or over on Ghuznee to get a bus to VUW -- Have a line deserving horokiwi...
Better training of drivers in the appropriate direrction of travel around the Broadmedows "loop". Timekeeping of Johnsonville-bound No. 24 services needs to br improved.
If the No 3 is going to be the only bus that travels up Taranaki Street and Wallace Street, for me personally all the buses should be double deckers on this route. It is so frustrating getting left behind when you have already been waiting in the rain, and sometimes the next bus also goes pass, so yes the bus might come every 10 minutes but that is hopeless if you can't get on. Have the 27 run to the same timetable as the old 21 ran, this will free up space on the No 3 for those traveling further than the Mt Cook area. Currently the times the 27 run needs to be increased, it definitely gets the patronage Have another bus called 3Z that could run the same route as the old No 10 to the zoo. I am aware there is a zoo bus but this bus would go up Wallace Street. For me the issues is capacity, I get left behind so often.This never happened when we had three buses (10, 11 and 21) going up Wallace Street. I am aware the No 18 also goes up Wallace Street but this bus does not stop at the two bus stops I catch the bus from. The No 3 bus route in terms of capacity really needs to be looked, we need at least two more (excluding the No 27 because that bus doesn't run often enough and the No 18 doesn't pick people up in the CBD area) buses going up Wallace Street or have them all as double deckers. Please Please look at the capacity issue on the No 3 at peak times Annoying when services are cancelled. Also would appreciate frequent weekend services and also more from Wellington to Khandallah on Fridays nights. The Miramar bus route has been completely ruined. I can no longer practically travel from town (where I live) to my parents house or my workplace (both in Miramar) by bus. I used to be able to bus from nearly anywhere in the CBD right to my parents door. Now that the bus has been split into two different services, when I bus from the CBD I have to get off the bus at the Miramar shopping centre and wait for a different bus to travel the
Page 86 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 last 4 blocks. It feels ridiculously unnecessary to go to so much effort just to travel the last 2 minutes of the journey, but the roads are long enough and unsheltered that walking the remainder of the trip is not possible. Especially in rain, when wearing heels for work, or carrying shopping bags. The simple journey has become so unpleasant that I stopped using the busses completely and now drive exclusively. I always see hordes of people waiting at the Miramar shopping centre, who have had to get off the city bus and are waiting for the suburban one to get home, which - after all the effort- they will only be on for ~2 minutes. Travelling to work can take from 1 hour and 5 minutes to 1 hour 30 minutes by bus so usually I drive and get to work on average in about 18 minutes. Additionally, since the bus routes changed, I have to either walk the length of Todman St to catch a single bus (7) (good weather permitting), OR catch a loop bus (17), then interchange at Cleveland St. Also, Frequency, incl. weekends (see note on Southern Suburbs. Karori needs a full 6am to 11pm service to the hospital with no changing bus, for example the old number three service was perfect,
A direct, quicker connection from Berhampore (or Newtown) to Greta Point (Evans Bay Pd). At the moment going through either Courtenay Place or Kilbirnie Hub takes long and isn't very convenient. If buses ran with a higher frequency that could be acceptable but the combination of having to change buses and there being a chance that one of them is delayed compounds the issue and ultimately means I take the car more often than I would like to. timeliness & frequency
Hubs (or Hutchison Terminus) disliked intensely. Times can be checked for leaving home, but the homeward journey is so unpredictable for waiting at a "hub" for the final bus home. Waiting time can exceed the 30 minutes transfer time. Transfer some more buses from the 23 to the 27 route for non-transfer trips to and from CBD. Investigate technology to show on board a bus the times other buses leave at hubs where transfers are likely to happen. If the bus for a transfer is not due for nearly half an hour one can decide to stay on the bus and travel to a more pleasant environment. Draughty bus shelters are not pleasant in inclement weather. Buses on time, no buses cancelled, more buses, more bus routes. Not enough buses so many are overfull
The off peak services are terrible. They take us to Johnsonville where we have to wait up to 30 minutes for a connecting bus. This week I stood for 20 mins in 10c temps waiting for a number 19 bus at 11am. There were old people and people with babies just waiting for a bus to come. Why do we have to stand around in the cold? I've got Rheumatoid arthritis and should not be standing around in those weather conditions. I did consult the timetable, but the 19 bus was 10 minutes later than the timetable - probably because the driver was having his break. My other option is to get out my car and drive to a bus stop on the number 1 route. I see at least 30 people do that
Page 87 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 every day, because the off peak buses no longer come up Amesbury Drive. The 32 express for Island bay has been a disaster. Putting doubledeckers on means that the time to clear each bus stop is much longer, while the driver has to wait for people to traverse the stairs....then someone else turns up and knocks on the door, dragging a single stop out to 2-3 minutes. The axing of the 3 zone minimum fare also means that people are now hopping on and off the express all through town, slowing it down further. Axing the number 4 as well means that people have to use the 32 to get up Molesworth...so: bring back the 4, put singledeckers on the 32, make it min fare 3 zones, and work out some way of buses being able to pass in the CBD so everything's not as slow as the slowest bus Reliability. I often wait for a bus that just never turns up. This is always at peak time so it causes chaos. If a bus is cancelled, say it’s cancelled rather than saying nothing and not showing up. Buses being on time. Often buses are 5 or so minutes late, some do not come at all. A major issue is with the real time saying 'Due' or '1 min' for those 5 minutes when the bus is obviously running late which makes it difficult to know how much longer you will be waiting. Accurate real time would improve this. Customer satisfaction would be improved if when buses were late by more than say 5 minutes the fare should not be paid or be discounted (i.e. child fare) rather than making us pay full price for a late service. Need to have a bus that goes to Lambton Quay without having to change buses in Newtown It's rediculous to have to take 2 buses for this distance Wellington is not a big city I should be able to get direct transport from home to the city without having to change often having to wait 30 minutes or more for the connection The 6:38am 17 bus from Kowhai Park should go direct to the city and not terminate at the Brooklyn hub. In the evenings it is rare that the #7 buses link with the #17 buses even though the timetable says they should. I now walk home several nights a week- 5.5km as it is less stressful- and often beat the bus home Use of snapper on trains. Location of bus stops. Connections from route 1 to 19, or not needing to have a connection at all. Time taken to get through the bus route (can take more than 1.5hrs to get home with connections). The new 22 and 13 need to go through CBD and NOT stopping at Railway Station and Brandon St respectively. The Number 22 needs go through the CBD and go as far as Wellington College, Wellington East Girls and even possibly Wellington High. The 13 should to Courtney Place at least. A large number of people are working at the other end of the CBD and likewise students needs to be able to go to school and get home for after school activity without lengthy delays and transfers. More frequent service in weekend
Time limit of 30 minutes for changing bus within a zone too short - does not allow for late or cancelled buses - extend from 30 to 60 minutes. No. 22
Page 88 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 service ending at Wgtn Station. I have multiple medical appts in Newtown and some at Hutt Hosp. I used to be able to catch 1 bus from Northland to Newtown. Accurate times on the electronic boards at bus stop - at stop D, Wgtn Station, the 8.09am service read as being 23 mins away for over 25 mins. It eventually arrived at 8.25am. Wgtn station is a cold and windy place to wait. I often get a taxi home from Wgtn Station rather than wait in a cold and draughty Stop C for a 22 bus home. If in Wellington/Newtown I would currently only visit Wgtn Station to get a bus home - it is out of my way. Stick to promises made. Prior to implementing these new routes and timetables the July last year after a public meeting there was a promise that route 22 would not terminate at the northern end of Lambton Quay, but would continue through wellington CBD as it then did. When the July 2018 changes were implemented the 22 service Did terminate at what is now called Wellington Station. A lot fewer people are using the 22 service from Northland and Wilton now, including myself. Real time data . The routes . Frequency.
- The buses used to be on time, but they sometimes arrive at the bus stops sooner than the declared time and leave when I am running to the bus stops. - The 18e route (direction from Kelburn to Newtown) should have more schedules in the night. Now, the final one at ~8:20 pm at Victoria University stop is a very soon time with students who usually have to work at night. I often have to walk home when I finish my work at around 10pm. I am a shift worker including weekends. There is no direct bus to and from home to work and home. There are safety concerns waiting in the Hub like Kilbernie off peak hours as well as weekends or near midnight. Everything was going fine and then the changes happend which put everything upside down. I have to get taxi to get to work or back home 15-20 days every month since the new bus changes happens. It is causing physical, metal, emotioal and finacial stress. I work at the hospital. It’s 4.5km from my home. It can take 45min to an 1hr to travel that distance. Metlink journey planner advises, at time, THREE buses changes at TWO hubs. I can walk to work in that timeframe but during inclement weather I now drive instead as it is easier, more reliable, and cheaper. This would appear to go against all things that a public transport system should operate as. This has ONLY happened since the changes last year. A more direct / reliable route from the Eastern suburbs to the hospital is needed. It is one of the city’s largest employers. This service should also have a diverse enough timetable or supported by other services to support the shift patterns of many of the hospitals workers. More frequent buses during rush hour. On time. Lose the ridiculous hub approach. We had a hub at Brooklyn before the change! Catching a bus from kowhai park to Lambton Quay in the previous service cost $6/day. Catching a bus from Kowhai park to Brooklyn and then Brooklyn to Lambton Quay costs $12/day. Are you joking? For two people it’s cheaper to get a downtown car park! Stop double counting of bus trips. The number of cars downtown gives
Page 89 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the lie to the public claim of increased bus use. Two rides to work in the morning for me is equal to 1 ride in the previous service. Ridiculous. Turn the GPS on for the buses. Make the ‘Real Time Indicator’ screen something that people don’t mock. Improve the app. It’s user interface is dreadful and even the email links on the help page don’t work. I provided this feedback a month after the new service began and 6 months later it still wasn’t fixed. I haven’t checked lately because I’ve given up on the bus service. The 22 to Southgate ran regularly at peak times and was usually full by the time it arrived in Newtown. The 29 runs far less frequently about 2 an hour until recently now just the one. This is the only direct bus to and from the top of the hill. I don't like the fact that I have to get 2 buses from Kowhai Park to get to Wellington City at off peak times.What that means is that I often have to walk to and from Brooklyn as often there is no connecting bus to Kowhai Park when i catch a number 7 bus from the city to Brooklyn. The routes and the network. The hub and spoke model, and the long routes, do not work for Wellington. There should simply be no need to change buses for what used to be a 15-20 minute trip (and can now take an hour). My elderly mother now has to take 2 buses to get to the hospital. The Karori South bus now stops at Brandon St so does not take me where I need to go. The frequency and capacity. Both have been reduced on the #2 route. Peak time buses are so over-crowded they are unsafe - passengers have to scramble over each other to get off the bus and sometimes there is nothing to hold onto. Over-full buses go past stops without picking people up (eg, at the bottom of Lambton in the evening peak). I have to leave work earlier now in order to even get onto a bus. Reliability. Still getting ghost buses. The RTI is a joke. I take walking shoes with me now as the chances of the bus breaking down or having some sort of mishap are so high. Getting serious about climate change and reducing emissions requires a well functioning public transport system. At the moment it is encouraging people into cars. Moreover, since you removed the trolley buses the Karori route is running on ancient diesel buses that are heavy polluters and tend to break down. It is third world standard (in fact I have been on better bus systems in developing countries). Fill in the missing gaps on peak time services. The service I would like to catch in the morning to get to the gym was cancelled six months. 30 minutes between buses is too long to wait. Do something about the bunching of services in the evening peak. When the Route 14 was extended back to Kilbirnie the bunching became as bad as it was before the new timetable came in. Last week, three buses were due to arrive in a single 10 minute spell. For what is a short run into the suburbs, delays are now often longer than the time to use the service. Ensure during the day that buses run to the timetable. My wife takes off-peak services which often run early. When your ride is only 10 minutes, having to get to a stop 10 minutes early to ensure you get the bus does not appear logical. Ensure NZ Bus delivers on its promise of new buses and hence improvement to the environment. About half the buses appear to be in old liveries with promises that the new bus is
Page 90 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 arriving soon. If those buses had operated to Euro III pollution standards when new, this appears to longer be the case. A number of these vehicles smoke badly. A faded purple bus belching smoke, or one still emblazoned with AT Hop card guides is not appealing. Put it back to the way things were pre July 2018. You wasted millions building bus-hubs that were not needed. You changed routes that worked well. Have buses that run every 5 minutes during peak times. Have GPS location, so you can see from your phone where the bus actually is on route to you. Stop cancelling 2 out of every 3 buses going to Karepa Street from the Brooklyn shops. Have more buses that go from Karepa St into Wellington and back during peak times instead of many empty buses that only drive the Kowai Park route. There are many ‘not in service’ buses driving around in Brooklyn during peak times & it is very frustrating, when you are waiting for a bus that never comes. I used to be able to get to work from Brooklyn shops into Willis St within 15 minutes. Now the few buses that come in peak times are late and over crowded and the timetables can’t be relied upon for any level of accuracy. To keep my job, I now need to drive the car to work and back each day which costs me $100 a week in parking building fees, plus the cost of petrol and added maintenance on the car itself. The transfer system does not work, particularly getting home from the CBD. The #3 does not even pull into the Hutchison Terminus, and the risk of a wait that is not commensurate with the travel time makes is completely UNTENABLE for Vogeltown residents to use the 3/23 transfer route getting out of the CBD. The Hub to my stop takes 4 minutes, but the wait can be 20 to 40 minutes. Would you wait that long? Buses that don't turn up as schedules or read as coming on the electronic board then disappear and may or my not turn up. That is lack of accurate information along with cancelled services. The frequency - not enough buses running on route 2 either in the mornings or at the end of the day. quite often after 6pm at the end of lambton Quay, the buses are full and very few people can get on. not unsual to have to wait for the 3rd or 4th to come before i can get on. Buses are always full in the morning, some mornings cant get on at all. buses are never on time. l have noticed recently some buses arriving early at end of lambton Quay, and leaving before their due time - this just means more people miss out. I travel route 1 primarily - between the train station and the basin reserve it is always full and always late. Because the route is so long it bottlenecks at certain points - especially at peak travel. There should be an express between the final courtenay place stop and the railway station - without terminating at Courtenay place. The 1 travelling from the railway station to Courtenay place has constant set downs from people travelling from jville who work in the middle of the city, which significantly delays the trip for people who work on the basin reserve side of town. Most days it takes 45 mins to do a 15 minute trip - and that's just to get through town - it's also the only bus that goes even remotely close to my work. Double deckers also increase the likelihood of constant stops - as the number of people in the bus increases and it takes longer because the driver needs to wait for people to
Page 91 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 use the stairs. I went from catching an empty bus at the train station and getting to work 5 mins early ; to hardly ever getting a seat and arriving at work 15-30 minutes late. It doesn't compare as a replacement service. I’m not sure. It seems such a mess.
Our bus service (25) frequently doesn't show on the GPS so we really have no idea when it might turn up. Same coming home from Lambton Quay. Also I sometimes wait at the bottom of the Ngaio Gorge for a ride up the gorge, and the bus does not register on GPS. I would also like more frequent services at night and in the weekends. I believe the No 14 and the No 24 which both go along Oriental Parade should be re-timetabled. At present the often seem to pass through the CBD at much the same time. that was previous This usually means 30 minute wait times whereas with better timetabling the time between buses heading to Oriental Parade could be about 15 mins. A lot of elderly people use these buses. Also since the bus stop that was previously across the road from the Copthorne Hotel and is now by the Freyberg Pool was moved it has become more difficult for hotel guests and for elderly residents. I don't like the loss of the old 43/44 arrangement where the 43 went up the Ngaio Gorge and down Onslow Road, and the 44 did the opposite. It meant that people like me, in Ngaio, had a choice of bus. Now, the 24 is only of any use to me if I park in Khandallah Village and take it to or from there. It doesn't come on to Ngaio, but instead goes off to Johnsonville. Having the two routes going through Ngaio meant buses were more frequent. I also don't like the fact that the 26 always goes just to Brandon Street. The later ones (when it was the 45) used to carry on to the end of Courtenay Place, and I believe that most of them still do that only they don't carry passengers, so where's the saving of traffic on the Golden Mile? If we're going further through town, we have to change buses at David Jones, and that can mean a wait, even though we can see the bus we were on sailing off in the direction we want to go. It appears to me that the 25 buses as currently routed have more time than they need to do the route, because more often than not, the bus is sitting at the stop waiting for up to 20 minutes before departure time. This seems wasteful. Could they become a little more frequent? Go every 20 minutes rather than 30, for instance? It's not so easy these days to catch a bus which goes to Kilbirnie through the Mt Victoria tunnel, which is a shorter route. I have to change buses at the north end of Lambton Quay, or walk from the railway station. However, I've been very disappointed to learn that there will (or 'may' - let's hope the decision will be reversed) not be an extra bus stop for the 24 bus on Box Hill. Since the 24 bus started travelling up and down Box Hill, there are stops near Station Road, and earlier this year I learned that another pair of stops were proposed closer to the roundabout. I have been looking forward to being able to get on and off the 24 bus closer to home. I had a stroke three years ago, and the time may come when it's not so easy for me to walk all the way to the bus stops in the village. A friend and neighbour has
Page 92 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 also been looking forward to the new bus stops, as she sometimes minds a toddler grandson who is reluctant to walk all the way into the village. However, I recently received by email a notification that the bus stops would not go ahead. I felt outraged and asked why. The reply stated: "We understand your frustration and realise that this decision may not satisfy everyone individually. WCC’s decision was made after careful consideration of all feedback received from residents involved, and of potential safety concerns and infrastructure logistics that would be implicated by the installation, given the traffic volume at peak times and proximity to the nearby school, highlighted by residents and observed during site visits, by both GWRC and WCC staff. Once again, we would like to thank you for your active participation in this process." I simply can't understand this reasoning. Why suggest these new bus stops in the first place and then decide against them? What does Khandallah School have to do with it - how on earth would buses occasionally stopping be a danger to kids? I would have thought that speeding cars were far more dangerous. And at a time when 'climate change' and air pollution from vehicles is a concern, surely people should be encouraged to take public transport, not discouraged. 1) The race - to - the - bottom caused by contracts being given out on a lowest cost basis. That's at the root of everything. 2) Drivers given near impossible timetables but having being on time as their #1 performance indicator. Leading to situations where someone like me (this is a real situation), standing alone and very visible at a lesser used stop, is blatantly ignored and driven past. The subject of a long and detailed complaint I made, which of course changes nothing because it's all about lowest cost (not enough drivers and unmotivated drivers) and being on time (despite impossible timetables). 3) Airport Flyer is a joke, no RTI no snapper not enough NZ bus drivers. I completely blame GWRC. I've seen the regcouncil hide behind some twaddle but the reality is they could set better rules and/or just cancel the contract. Nobody is happy and the response is inadequate. 4) Soon after the changes I was at the McDonalds / Basin Reserve stop at the bottom of Adelaide Road, at peak time, and buses were only half hourly. I hope there's some genuine net benefit in sending them up Wallace St or wherever most of them go now. It sure as heck didn't benefit me. I gave up and walked into the city. 5) Completion of the bus hubs. Last but not least - I now boycott to the greatest extent possible using any Go Wgtn or NZ Bus services. This is a direct response to being blatantly ignored for no good reason at a stop, the Flyer situation, and the NZ Bus situation in general. As mentioned I'll take the #2 instead of risking the flyer, but I'll also avoid the #2 if I can get a lift to or from the airport. Or if travelling with someone that drives I will suggest we park at the airport rather than bus. In times gone by it was the bus every time, except the early and late international flights. I now take the cable car rather than the bus to/from Kelburn when practical. These changes in my behaviour are very meaningful as I am someone that is almost always motivated by cost, but sometimes by laziness (e.g. bus to or from work but I simply do not do that anymore with my boycott). But now I will pay more to boycott the bus unless the bus is unavoidably more convenient.
Page 93 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 GWRC won't care that I don't take the flyer, but should care that I wont even take the #2 or any other Go Wgtn bus unless the alternative is very inconvenient or needs a taxi fare. Need more buses. Need to pay the drivers a decent living wage with no split shifts. Need more frequent buses. Need better rules for travelling eg school kids should give up seats for elders More buses on the 18e route would be good especially early morning and after 6pm in the evening. The number 1 buses can be slow and overcrowded in the afternoon and evening and getting to them and parking is a problem for me. The number 29 buses run close to my home but the difficulties of meeting up with the right buses for my ultimate destination are frustrating and a waste of time. Since the new system has started I have to leave home at least an hour before I need to be somewhere which is too long for a 20 to 25 minute journey. Before the new system the buses were just the same as they are now for me except there was less trouble parking. I'd like to use the 29 buses but having to change buses is just a fag and I don't use buses to go around my immediate neighbourhood as its too slow. Bus 29e - this service frequently runs significantly early. I have submitted feedback on several occasions, recommend that timings on the route are re- calculated or more timed stops are built into the route. Also bus drivers sometimes pass through stop 7700 and sometimes don't, one driver recently asked passengers whether he should go through the village on the way into the CBD. Better instructions to drivers are needed. Also, having 29e travelling in both directions (ie from Bus Stn via Courtney Place and via Brooklyn) at evening rush hour causes confusion for some passengers. Route 17 seems low value as it is very short, would recommend extending the route into the CBD, possibly to Courtney Place rather than Bus Stn to provide some variety (possibly down Willis, then onto Ghuznee then Taranaki then Courtney). The bus turning area at stop 7700 get congested and causes holdups as there does not appear to be enough space for all the buses to be there at the same time. More electric buses. Going back to predominately smelly and noisy diesels has made cycling less attractive, but still very good. There is also the point that the diesels are contributing to stuffing up the environment for my grandchildren. The significant climate aspect that has changed in Wellington over the past five to ten years is less wind. On our narrow, congested, streets, it used to help that the wind blew away most ICE car fumes. The Number 36 going to lyall bay is fantastic, unfortunately we need more of them. i don't understand why some 36 bus are stopping in Kilbirnie. It is a walk then. yes connection is possible but not that practical in reality. Going to lyall bay through Newtown takes at least 15 minutes more so not great neither. Any journey that involves using multiple bus routes tends to take a long time (particularly when the services run with different frequencies). In particular returning from Karori to Brooklyn, after 9:00 AM involved 3 busses, taking over a hour vs driving which takes about 15 Min. More Wrights Hill buses travelling to and from Lambton Quay, including
Page 94 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 outside peak times. Buses going down the Terrace at peak times is a nightmare. #37 buses could use Glenmore St rather than having to travel along the Terrace at peak times Direct bust from Wadestown to newtown
I would like it if the 22 went through town again to Courtney place as I more often need to go to the other side of the city and it is frustrating having to take two buses just to get somewhere or to add in the extra walking time when in fact Northland is not that far from the city. I also don’t like to have to wait between buses late at night as it makes me feel unsafe. It can also be hard if the weather is not good and you have to wait a long time in between buses. When the 22 leaves from the station it often leaves early which results in me missing it if trying connect from another bus which then means waiting another half an hour. If I catch the 22 and then switch at the Karori tunnel, the buses often don’t line up or one is late which results in me having to leave much earlier that I really should have to because of the unreliability of the buses. I also catch the bus quite a lot with kids and having to switch buses doesn’t really work easily with them as you then have to wait for time and move every one and everything over to another bus which actually just makes me unwilling to do that. Another issue with the 22 during the day is that it has the replaced the 47 as the university bus which means it is always packed during the day. This can make it hard to catch from any where but the station as it is so full of people that are going to vic uni that people going any further sometimes miss out with is unfair when there’s only one of those buses every half hour but one to the uni much more often. Having a bus route that is like the 13 that goes all day from Northland through to Courtney place could be good as it then wouldn’t be so crowded during the day, would make it easier to use from any where in town and is a more direct route if you don’t need to go via Victoria University. It could also be good alternatively having a route that goes from Northland but goes a similar way to the 21 and 18e as that would then service the other side of the city. The biggest issue is just never knowing whether a bus will or will not show up as they have been so unreliable that you can never catch a bus with peace of mind that it will be there when it should be there. Kelburn Village is serviced by 3-4 routes, but the timetabling is dumb. 3 buses go through the village at the same time (!) and then there are NO buses for half an hour, or an hour at the weekends/off-peak. Please stagger them. I mean, really ... !!?? The hubs don't work. Having to get one bus to a hub and then wait for a 'connecting' bus with fifty other people all competing for a place on the bus is dumb. Plus it's often raining/cold while you're waiting. The buses which go up via Highbury could probably be the small ones - less carbon footprint etc. In fact, many of the off-peak buses could be smaller. Bus drivers should not be rostered to work split shifts where they have to waste hours far from home before the second part of the shift kicks in. They need proper facilities at those places. They need to be paid better. They need more training. There needs to be more of them - cancelling trips
Page 95 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 because there's no-one to replace a sick driver is not acceptable. All drivers with kneeling buses should kneel at every stop they make, as a matter of course. Buses need to go from Kilbirnie direct to Courtenay Place, for old folks who can't easily walk along from Taranaki St. More seating on some morning services, particularly the 8 AM 18e Service More transfers during the evening, there have been instances where I have had to wait 25 Min to get to Miramar from Miramar shops, normally this would be fine to walk except I had 2 heavy bags and it was raining More buses from Karori Park to the city at peak times. There needs to be a bus leaving the Karori terminus every five minutes at peak times. Reinstate the # 17. Increase the number and frequency of the Karori West and South Karori routes. This applies to morning and evening buses. Having the original two bus routes (43 & 44) reinstated would mean we could get easily to where we want to go. Cancellations have left us missing appointments, and if we did manage to get to the city, left standing in freezing weather waiting for a bus dosn’t show. Reinstate two bus options 30 minutes apart. Once an hour hopeless! Too old to hang out in town for an extra hour! I think that there needs to be more connector services that feed the corners of the suburbs from the arterial services.
Go back to two buses per hour on Mandalay Cres. The old 43/44 arrangement was fine and did not need to e changed. It is not OK for a bus to be cancelled. The electronic signs could be accurate! Nearly every afternoon when I am waiting for the bus I look at the times on the signs, and compare them to my watch to see how long it actually takes for the buses to come. 3 minutes on the sign ALWAYS takes more than 7 minutes for the bus to come - and usually more than 10 minutes. This goes for the aps as well, which are obviously linked to the same system. Surely it can't be that hard for the signs to show accurate times? The afternoon buses home are generally too crowded - and there often isn't one for about 15 minutes, and then 2 turn up within a few minutes of each other (at the Wellington train station - #24). The worst is when drivers don't stop to pick people up in the afternoons when they are "too full" even though there is plenty of standing room available on the bus. Most drivers are good, but there are a few that do this regularly. The commute itakes so long - over an hour most days. The buses are very over-crowded through parts of the route. The new double decker buses are freezing most days, the aircon is so cold on the lower level that even in summer you need a coat and scarf. It might be bearable for 20 - 30 minutes but I'm freezing by the time I get to work. The drivers rarely have the heaters on even in the depths of winter. Afternoon buses from the hospital to Grenada Village are fairly frequently cancelled - this is not always evident on the electronic real-time board. This means a 30 minute wait for the next bus. The Mairangi bus only goes to the Station. I often need to go further into town and object to using a 'hub' where I have to wait in the cold and wet for another bus. May husband and I often used to go out for dinner in Wgtn, but
Page 96 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 can't now as we don't want to wait around in the dark at a 'hub'! Why can' the Mairangi bus go as far as Courtenay Place please? The Northland routes need to be revisited. There is a need for more direct services to and from Northland during the day. Having a broken journey is not good enough nor is having to walk down to Karori tunnel to ensure you can catch a bus into town It takes two buss es to get into the city
There are still some key buses being cancelled on the 25 particularly in the mornings - 7.53 from Raroa Rd to khandallah which is the key time for my daughter travelling to school The 30x Express buses are not much faster in the morning - they often get me into the <5 minutes faster in the morning compared to a route 2. And I'll always get a seat on the route 2, not so much the 30x. An additional bus stop, opposite 3824 at the top of the hill for all return journeys
Buses regularly cancelled or just don’t turn up. Having to catch two buses and neither is on time,
The temporary bus stop on Kanpur Road opposite the bus shelter by Jaunpur Cr. be made a permanent bus stop.
Reliability is poor - few services adhere to timetable. The ongoing cancellations, often with short notice, affect reliability and make it difficult to plan a journey with confidence. There is insufficient bus capacity right across the network, particularly at peak times. The diesel buses are shocking - noisy and polluting. Makes a mockery of Wellingtons climate change pretensions. As seats are often full, it is often necessary to stand. This is a problem for older passengers and passengers with health issues who probably find alternatives (e.g. Cars, taxis) Abandon the hub and spoke model as its not working. It adds time to journeys. Wellington needs integrated ticketing across all bus, train and ferry services in the Wellington region. We are light years behind comparable cities - Auckland, Sydney, Melbourne. The current privatised, decentralised transport funding model doesn't work and leads to a focus on cost containment and private profit maximisation at the expense of customer. Bring public transport back under regional public control. Improve bus drivers pay and working conditions. I actually don't travel by bus much. However I bought my house in the 1980s specifically because it is on a bus route. Their are times when I cant drive - eg when the car is being fixed or when I have a broken arm/leg. I understand the bus route to Karori West is underused during the day. However having no buses between 9 and 3 makes it highly unlikely people will try to use the bus. At the very least if there was an up and down bus between 12 and 1 during the day in addition to the morning and evening buses it would make the service much more user friendly. Going home is not so good as the 2 choices of bus I have are 13 and 22. These don't share stops until just before the Karori bus tunnel. That means if
Page 97 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
have 2 places I have to go for the start of the journey if I want a seat. Why doesn't the 13 go from the same place as the 22? Often during peak times the buses are not spaced out enough e.g. 3 buses arrive within minutes of each other all going to the same place and if those are missed it is another 10 minutes till the next bus. Normally one bus is running late and another is running early. Also at peak time when there are no double-decker buses on the number 7 route it leads to overcrowding on that route and other routes going to Brooklyn (17e, 29e) especially during wet weather. The 18e should either be more frequent or it should depart from Karori around half-past instead of 45-50 mins past the hour so it isn't late to Victoria University every single time. The reliance on transfers in the new system is incredibly annoying too. Transfers never work because busses are always too early or too late, or as you're getting off one bus the other bus is just leaving. Change the boss routea back to the old routes which were great!! Its crazy, the Wgtn bus system was fantastic and it's been ruined. It never needed changing Reliability. Turning up on time. Fewer cancellations would be helpful.
There are two bus stops that are on Kenya Street, in Ngaio, one at the pedestrian crossing, and one further up the road. But come after 9am - until 3pm, there are no buses at all. Not so good for those that are wanting to catch buses during those times. That means that the public will have to walk up further to the top of the Ngaio Gorge (past Perth St) to catch the next bus, or walk to the train station. More buses will be great, making it a lot easier for everyone. This means that there are more cars back on the road, back in the city, causing more problems, whereas before we did have the BEST before. bring back the 43/44 Strathmore bus that goes through Newtown and past the hospital
I can only speak for my situation. (OFF PEAK) Currently getting from my home (in Melrose) into the CBD or elsewhere if necessary, is possible and not much time is lost from my journey changing at the bus hub in Newtown from Route 23 to Route 3 or 1. However It would be preferable not to change half way through a journey that is only 6kms. Returning from the CBD to my home in Melrose can take a lot longer than the 20 minutes that I know it can take on a 23e. Waiting at the Hospital Hub Stop C is horrible as visitors and patients at the hospital smoke either next to or in the bus shelter which creates an appalling atmosphere for myself (a non smoker) and my 4 year olds lungs. It would be improved by having a direct route from the CBD to Houghton Bay/Melrose throughout the day....could the 23z be extended to Houghton Bay and still service the zoo? Or could one of the route 23 that run every 30 minutes between Kingston and Houghton Bay run from the CBD to Houghton Bay hourly? This would create a direct 23e throughout the day and into the evening (also would service Newtown/hospital) This means that Melrose and Houghton Bay residents that work late or enjoy a
Page 98 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 dinner/movie/theatre/drink with a friend in town can still get home directly without up to an hour wait at the cold, dark and smoky hospital hub. Wouldn't it be better for passengers to not have to waste time at hubs when they could be getting on with their lives? Number 1 from Cable Car stop to the West, is mostly crowded due to the fact is picking up passengers from as far as Island Bay, who all leave the bus at the Wellington Railway station. Often you have to jump on the next one. During peak hours capacity is often reduced to single deckers instant of double-deckers. The provider needs to pay drivers more and offer better employment conditions to attract more drivers. The driver shortfall should be one of 3-5 areas prioritised for improvement. Try not to focus on too much at once. The key lesson of this disaster is that gradual improvement beats comprehensive overhaul. A well-functioning system needs a competent workforce - and I'm not convinced the operators are going a good enough job of building that workforce. I suspect they are trying to pay too little (and therefore not attracting the workers required). This is fairly basic economics. The number of buses. Specifically the 18e. It needs to be more regular both on and off peak
Take the route back through the city to Courtenay Place. The old 43/44 came through the city as a loop service and worked perfectly, from the city, AND serviced both sides of Khandallah, every half hour. Now, we live 15 minutes and have to wait an hour between services after peak. So I take the car, or Uber, particularly from Courtenay Place, as there are no buses. Having to take two buses when I live 15 minutes away is not a 'better' service, and every hour. If I work late, I typically Uber home. There are no other services that service the #25 route. Train stations are a minimum 30 minute walk, up hills, in the dark, and the Village is 35 minute walk. I also have a health disability which doesn't allow me to walk that distance, let alone the hills, in the dark. Not safe. I have tried the connecting bus from CP, but I typically see the #25 driving down Willis Street, while stuck at Manners Street lights. It adds an extra 20 minutes to trip too, so 45 minutes - longer than it takes me to get home in car. At peak time they are sporadic - often coming in pairs or threes, then one is overloaded while the next two are empty. Don't the drivers speak to each other?? Make the 24 bus route go past stop 3825 at 3 so that kids from raroa can get home easier
Bus times, reliability and routes. We need more frequent buses during peak hours that go through Karori to Kelburn and then down into town (I.e. the 18e). The 33 needs to be more frequent and actually stick to its timetable. The Karori area has so few routes despite being a massive suburb! Going back to 32x being drop off only from Courtenay Place to Molesworth St Returning the number 1 service to terminate/begin at train station to avoid delays that occur on the new, long route all the way to J’Ville etc Number 1 bus starting 15 mins earlier in the morning - eg first bus being at 5.30 or 5.25 am Pay drivers more - huge responsibility driving all of us around - look after
Page 99 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 them and then there wouldn’t be a shortage 23e: There are too many cancellations on the 23e route heading north in the morning 29e: buses are infrequent and unreliable; there should be buses later in the evening travelling from Lambton Quay to Southgate; there should be an additional service in the morning, travelling from Southgate to Lambton Quay The hub system does not work well as it is not well suited to wellington's layout and geography. There seems to be an obsession with congestion in town and 'fixing' it (for whom?) which seems to have driven decisions at the expense of commuters and what they need. The number of Kowhai Park buses at peak time when people need them has been reduced and all KP buses returning to KP have to go via the Brooklyn hub. Having to do that forces those buses through the Brooklyn lights twice. That loses time and increases congestion in Brooklyn at peak time. It is infuriating for passengers who just want to get home as it now almost doubles the time for the trip at peak hour just to do that extra bit. Let the Kowhai Park buses turn right into Todman. That will reduce time and fuel and congestion in Brooklyn. Passengers changing from other buses can jump on the KP at Ohiro road. No thought seems to have been given for the older less fit or poor sighted people when forcing everyone to get on and off buses at the hub. While we have lost many of our peak time kowhai park buses and none go direct up the hill anymore we have additional number 17 buses looping around every day that are largely empty at off peak times. That is bad for the environment and a huge waste of fuel and driver time for empty buses. Most commuter need is for peak time and congestion is hardly at the level of Tokyo or London in Lambton Quay and Willis St. 4-5 buses at once over a maximum of an hour at peak time is hardly congestion. I used to get a number 14 to go to an appointment in wadestown but it has become so unrelaible I have given up which is a loss to those businesses. The same goes for newtown. Too often buses don't show or are late. I used to get the kowhai park bus every week day and would still prefer to but I now walk if it is fine or take an uber or a car which is a shame for the bus service. I know lots of neighbours and friends do the same. If the bus service doesn't provide for peak time needs then people will not use it and it will decline and so will the user friendliness of the city and people wanting to live here. The buses cannot be relied on to arrive as scheduled or at all. The real-time info displays are also unreliable. The buses are often grossly overloaded and often have to leave people behind, starting mid-afternoon. Some drivers are clearly inexperienced and don’t drive so as to inspire confidence. There are way too few places to load Snapper cards. Snapper system is prone to bugs, and noisily humiliates people with a low balance. Buses are poorly maintained - often break down, and faults in snapper, GPS, doors, stop buzzers etc are very common. They often stink of cigarette smoke, which the upholstery transfers to your clothes. Standing on public transport is to be expected, but there are way too few stable handholds for standing passengers, especially shorter people. Drivers don’t manage passenger behaviour - eg blocking doors and other people’s way, failing to move down
Page 100 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the bus, occupying two seats with belongings etc. The last Express 32 of the morning is to be cancelled apparently. My family commitments mean I have to leave home Not Before 8.25am. I walk quickly to the Parade on Humber Street stop (from Derwent), catch that final Express of the morning and get to work by 9am - just. The other problem is buses run late in the morning or get cancelled. This is very stressful for getting to work when you have meetings. People going for hospital appointments etc probably experience stress as well. If buses are cancelled in the evening, I'm late for the carer at home. She needs to get away. And charges me for the extra time of course. The drivers make route errors, which mean passengers have to walk unexpectedly. Drivers sometimes have accidents, which damage parts of the bus (such as side mirrors or lower panels). Also Council property can be damaged - such as occurred during a recent incident involving the roundabout leading to Russell Terrace and the Newtown Zoo. This must be hugely stressful for drivers. It is clear they are starting before being fully trained and many lack experience of the dimensions of a bus. It can be scary for some passengers. The experienced drivers will only be enticed back with decent pay and conditions. Get rid of the split shifts and recognise bus driving as the responsible job it is. Bus Stop at Abilene Cres doesn't have a shelter so its not present when the weather is rubbish. There is often at least one 19e bus cancelled or doesn't show up in the morning from 7.20 - 8am, so always have to check the Bus ++ app for reliability. Not all busses are tracked, so never sure if the bus is actually coming or cancelled. Also Real Time information is far to generous, "2mins" usually means 5 minutes away. Bus times departing the city are not frequent after 6pm Recently it took over an hour to get from Island Bay shops to Lambton Quay. This is appalling. There are too many stops along the Parade and in Berhampore, slowing the journey. Also, the Newtown connection between the 29 and link buses to CBD is a major downgrade in service. I have twice been stranded in Newtown for over 30 minutes because the 29 was late, or early, or simply not there. The former 22 from the CBD is very sorely missed, and because it's gone, I take the bus far less often. More direct connections like 27 during peak hours of 630 to 9am into town and between 430 and 630 on the way back Even two more each way would be fantastic There’s clearly a driver shortage so meet the market - Pay drivers more -and give them better work conditions including better hours The hubs are dangerous to cross at at Hutchison - someone will get run over as often you have to jump off the 23 bus and run across the road d to get to a connection or risk waiting ten minutes for another bus to show up. Which may or may not be full. The hub connections from town to Vogeltown does not work - a 20 minute wait to get 5 mins up the hill is normal. So Ditch the hub and spoke for Vogeltown during peak times - it simply will never work as you clearly can’t accurately predict travel times and capacity . You have a lot of empty buses trundling around the suburb during the day - there is no way this is a efficient Accurate timing. It’s incredibly frustrating after peak hours, how inaccurate
Page 101 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 both the real time screens at bus stops and tracking online are. I use the online to check when I need to be at the bus stop by and half the time the buses are 20-30 minutes later than they say they are which is shitty when it’s freezing and raining and I have to stand and wait. It’s not the waiting that I don’t like, it’s the fact that i could have spent that time doing more work/being productive. Taking the route through town past Courtenay place and not stopping at the railway station or the chaos of Brandon st
Frequency of No 2 buses and Wright's Hill buses not frequent enough and not going to Lambton Quay
The fact that I have to change buses at the J’ville hub whether coming from or going into Wgtn. The timetable is such that there is always at least a ten minute wait between getting off one bus until the connecting bus comes along. Not good in cold wet weather. Why can’t the No. 60 from Porirua continue into the city and vice versa? Return to (i) metlink real time system that works accurately (ii) buses run to time. Simple goals. On (i) fix the software. Plainly Metlink is overwhelmed so contract in a capable software engineering firm to fix the glitches associated with missed start times etc get fixed. Stop having buses due, then listed as tbc due then disappearance, then reappear in real life. It makes the system unreliable and therefore not used. In real life, get enough drivers to run the schedule to time . Pay more if necessary - Wgtn commuters would probably pay 10c more per section for a reliable service. Drop the ridiculous 'white elephant' hubs. Scrap the use of the Train station transfer. The number 52 and 60 needs to be more frequent after 7:30pm, perhaps half hourly until 8 or 9pm. Both need to run earlier and later on the weekend. Less number 19 buses - they get the churton Park 1's all the time - more 1CP's than 1GV's it seems to me. The connections to the number 60 (from 52) after evening peak are also 45 minutes apart (and worse on weekends). What really irks me about it though is I can catch the number 1 GV to near my house (along with many others who share this choice - Newlands is very densely populated, and a gateway to more suburbs), but unfortunately this is always at the same time, not 5 minutes apart. If these were timed apart, so one showed every half hour, or the 52 was half hourly later, many people would be pleased I would think - these 2 services are the only routes up the eastern side of Johnsonville. It might even encourage more people in these suburbs to take the bus. As above improve the things already discussed.
The earliest bus is at 6:30am (number 14) to get from Wilton to town. This is quite late and doesn’t allow me to go to 6:15am gym classes. Also the bus is crowded. Change some of the peak 23 services to go to the Railway Station instead of Kingston - surely it must make you more money! I see soooo many empty 23 buses go through Newtown, it's ridiculous!
Page 102 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Snapper card works every time Buses arrive on time More direct buses to city from Southgate. It seems ridiculous to swap in Newtown Drivers pull into bus stops properly - better training Don’t cancel e services at peak times, if you must cancel then cancel the not full services The cancellation of the 29e at 08:12 from bus stop 6101 means there is only one bus at peak time at 07:42 and 08:42. This means either walking down to the parade or driving. Such infrequency at peak time is poor, especially when 08:30 / 09:00 is such a common start time for a working day. The route. The additional wait times in Kilbirnie due to the placement of the 'hub', the number 3 should go left from Onepu Rd, past the old bus stop avoiding extra traffic lights which causes the bus to often go through red lights on the return journey. The route through John St and up Taranaki takes twice as long as going around the basin, traffic is much heavier. Have an express route to Lyall Bay going around the basin. The journey time going home will halve. The hubs should be done away with. I now need to take 3 buses where once I took one. The bus stop outside Victoria University is exposed to the weather. There is no adequate shelter. Getting on and off buses is difficult for older people and now a simple trip from Lambton Quay to Kelburn often requires getting on and off 3 buses instead of one.The buses hardly ever kneel now and so getting off at times requires quite a leap. Really dangerous. It is so frustrating to have to get off the bus at the University and watch it drive up to the Cable Car empty while not being allowed to stay on it. If we were aloowed to stay on the bus until the Cable Car stop that would at least allowlevel walkinbg access to Kelburn from there instead of having to trudge up the hill whilke the bus drives past. The realtime information is unreliable in terms of whether a bus will be showing on it or not The app is unreliable in terms of whether it is working or not The amount of cancellations, chronically late buses or laughably early buses mean on the whole the service is highly unreliable and thoroughly unsatisfactory. 1) We also often travel in non-peak times. There is no longer a direct bus to the city from Miramar North via the bus tunnel at these times. This is highly inconvenient and means we must often drive to the hub to catch a bus. Bring back the No 2 and linear transport. Turn the hubs into regular bus stops. 2) There needs to be a regular bus from the city to Worser Bay and Scorching Bay in the weekends in summer. These are popular beaches accessible only by car, creating traffic jams and dangerous driving. if i can get on the bus during rush please. a lot of time, the buses are jam packed and the drive can't take on more people. either a bigger bus or more frequent during rush hours The Karori Tunnel bus hub is completely useless. There is no direct connection from Karori to the station or the Terrace - i.e. the old #17. It is not feasible to use the bus hub in the mornings because the busses leaving the Western Suburbs are routinely full and drive straight past by that point of their journey. In the evenings #33 and #34 usually arrive late or leave early from Brandon Street. They should be programmed to arrive earlier than they
Page 103 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 do, and they should not be pulling away from the curb before their departure time (regardless if they is anyone waiting or not) The busses in Brandon Street pull away from the curb and then don't let any other passengers on, even though they then wait several minutes for the lights to change. Why do the busses leaving from Brandon Street bother stopping at the Farmers stop on Lambton Quay? It is literally metres away from the stop on Brandon St, if they didn't stop here they could stay in the right hand lane as they enter Lambton Quay. #2 is still overcrowded in the mornings and evenings. Busses should not try and pull away from the CBD stops when the busses in front are still loading. This just causes logjams on i.e. Willis St and Lambton Quay There is no reliable connection between Karori and Wilton and/or the Crofton Downs train station without several transfers. Bus drivers need to assume the lights are going to change and not accelerate all the way up to them so that they constantly run red lights. I miss the fact that there is now no direct route ot Newtown and changing in Kilbirnie usually means a wait of 10 minutes or more. Buses could be more frequent. Unfortunately all buses are diesel (and not to the newest standards) and the Regional Council insisted we would have an all-electric bus network while it was dismantling the electric trolley bus network we already had. That all-electric network has not eventuated and seems a long way off. Removing the trolley buses was a stupid error in times of climate change and there seems to be little progress on replacing the diesel fleet. All signs of appallingly bad planning. Replace the bus shelters that were removed with the changeover e.g. I used to catch a bus at Caledonia St and now have to catch one on Hobart St...there is no shelter so I use buses far less than I used to and never when the weather is bad. Work begun on a new shelter on Hobart St abruptly stopped about a month ago...what is that all about?? So i just use my car as am too old to stand on the road waiting who knows how long for a bus. The 23 route is a mess, it use to be great. The old route use to always go around the basin so it was an option, it now goes up past Massey sometimes so the number of 23's up Adelaide Road has dropped a lot. Getting home from school there is one 23e bus at around 3:30pm from Adelaide Road (too early to catch), then nothing for another hour, so I can't catch a bus home. Other buses are not so good for our area with the recent changes and we use them less outside peak. For example, the new bus 25 route (was 43) doesn't go through town. Therefore, it is not easy for my son who is at Coll to get home after sports practice and I no longer bother with it in the evenings as i need to change buses. I get an uber now. Further, bus route 22 now winds around the back of Northland and Wilton forever and is not a great option for going to university. it used to take 20min and now takes 50min to university. I expect my daughter will just drive when she goes to university. The bus route changes have not benefited the services in out area, and are probably driving people in to cars outside peak hours. There is often congestion on one bus while one a minute behind is empty. Perhaps there could be a generally understood signal to say "bus full, not stopping" In Kenya we used to tap the top of the steering wheel with a flat
Page 104 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 hand. Also the public need educating that on high frequency routes the next bus is not too far away. Basically the public need to improve. The connections between the number 1 buses that go to Johnsonville and then the buses that run down Middleton Road (60, 19). There are many times that I have to wait up to 20 - 30 minutes for the buses. I wouldn’t even mind transferring if the bus connections were better. This is particularly bad after 6.30 p.m. I have been on the number 1 many, many times and when it pulls into the Johnsonville station the 19E or 60E are pulling out before I can get off the bus. Transfers should be anticipated. All buses to run direct services to and from the city, as per the previous bus network. I would recommend the removal of the bus runs that stop at the Hutchison Rd Terminus. More frequent buses down Middleton Rd in the evenings off peak. Currently the 19 and 60 each leave once an hour and within approx 5 min of each other. Stagger these more frequently eg one on the hour, one on the half hour. Each route would still have a hourly service. I currently take my car two days a week because of this - the walk from the Bus 1 stops on Basset Rd and Stewart Drive down Middleton Rd unpleasant and unsettling in the dark, so I drive. More number 2 busses during peak times, as they are always already full once they get to my stop and I have to stand every time. If I am at the back of the bus and it is full of people standing, it is extremely hard to get out of the bus. People have to get off the bus just to let other passengers off, and you are forced to push and elbow people out of the way just to squeeze past them. It is especially hard if you have luggage as the luggage hits all the other passengers. More things to hold on to, often people have to stand at the back of the bus, but there are no rails to hold onto so people have to hold onto the seats and it is unsafe. It is very hard to stand without falling over or falling onto other passengers. More buttons to press when you want the bus to stop. Sometimes people need to get off the bus but they cannot reach a button to press to let the driver know because there are no buttons nearby, or the buttons are blocked by other passengers. Also, when I went to Massey University, there was no bus off peak that went to University and that made life extremely difficult. More frequency after 7pm and on sundays. Otherwise very happy
The inadequate number of buses put on during the peak times is the worst offender regarding the numerous issues facing the bus network. Being at the 'city-end' of Karori, the buses are full very often by the time the get to my stop. By the time I eventually manage to get onto an already overcrowded bus, the countless number of people on subsequent bus stops miss out (especially along the entirety of Glenmore Road). I can accept that I'll probably never get a seat being at the opposite end of Karori to where the buses start, however I do not accept the sheer number of buses that I have to see drive past completely full. The basic solution to this would be to increase the frequency of buses at peak times to the bus route 2, which is
Page 105 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 required to serve the largest suburb in the ENTIRE country. The timeliness of the buses is also of major concern, but I sense this issue originates from the lacking numbers of buses. The Real Time Information (RTI) screen is helpful to know whether a bus is in fact running late (to a degree) however the existence of 'ghost buses' is of real concern, where the RTI shows the 'real time' feed of a bus that actually doesn't exist and is not on it's way. This problem entirely contradicts the point of RTI screens at bus stops, as theoretically these are meant to be tracking the bus in real time, how does this happen for a bus that doesn't exist....hmmmmm..aliens? Or maybe just another problematic system. However, the biggest issue with bus timeliness is when two, or occasionally THREE, buses of the same route (I'm speaking of Route 2 specifically from experience) arrive at the exact same time. This usually means that the first bus get crammed with people, as most people do not see the second bus behind (as they should be allowed to assume it's not for them), while the second bus has numerous seats free - this doubling-up effect needs to be sorted out. The third (and definitely not final) issue is the safety of the passengers on the buses. As a symptom of inadequate number of buses, buses eventually get crammed with people. This get dangerous very quickly and people standing do not have enough space to comfortably and securely find a good grip and support. Every time the bus stops to let someone of, there is an avalanche of people trying to squeeze past everyone and get off. Also, there are a number of issues when someone either elderly or disabled needs to get on the bus, however the bus is too packed to safely let them on, so I've seen these vulnerable people left off a bus. This is really sad to see, when the bus is supposedly required to provide for these needs. This will be enough for now, I'm tired and now angry again. Outside of services not running.... Having to take two buses to get from Strathmore into Newtown or CBD (or back from) is not workable. Kilbirnie is an very unpleasant place to be at night waitng for a second bus that may never come. I now either get my parents to drive me in all the way in, or they pick me up/drop me of at Kilbirnie The Bus Stop area in Kilbirnie does not have a safe, convenient way to cross from the Tacy St side onto the Mobil side of the Stop area.... Not acceptable. Light controlled crossings are required at the southern end of this hub....before a pedestrian rushing across this intersection from Tacy St side is knocked over. The Route change that takes the bus up Monorgan Rd, over Leveson St, and down Strathmore Ave is very unsafe and should be stopped immediately. Two Busses cannot pass each other on the bend at the top of Strathmore Ave and one hs to reverse to make this work. The corner is blind and is on a steep hill. Please fix this urgently before someone is hurt here. Please report meaningful figures on the success or otherwise of the changes. Reporting no. of trips when you have made changes that require two to three trips to go the same distance as one trip took before is not honest. Total sales or passenger.kms travelled would make more sense As above - peak time services that could be spread to be 15 mins apart but instead come within minutes of each other and long gaps -19e been a service that is frequently cancelled I fear these 2 factors which make service
Page 106 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 unpredictable will also contribute to them being dropped. Created vicious cycle Reliability. Many services are chronically late or never show up, and information available about this is frustratingly incohesive and limited. While it is understandable that sometimes busses may be late or there are disruptions, it is almost impossible some times to figure out alterations to a service via the website and app. Major improvements could be made by having a more cohesive, comprehensible and straightforward online information service or app. The one for Auckland busses is fantastic and let's you know exactly where busses are and when, great example. The Saturday and Sunday schedules can be fairly limited, also when a bus is cancelled often you don’t get the notification until about 30 mins before and then it’s too late to get to the earlier bus and end up having to wait around for a later one, I’ve had this a few times were I’ve ended up actually having to get an Uber from silverstream station to the hospital because one bus has run late and the following gets cancelled. Everything. We were promised a new improved bus service July last year. So many of my usual buses were being cancelled so I was told to wait for the improved service. There was no improved service. Invisible buses, electronic signage useless, less buses to catch and less choice and buses late. Then once again the few buses we did have were starting to be cancelled. You would have been better keeping the old routes and adding new ones that made sense. Transfer buses are useless to catch connecting buses on time. Regular buses that are on time. It could be improved by going to Hutt valley high school
19e buses during off peak hours, especially in the evenings. 19e going through lambton quay (as per old 54 route) rather than going by railway stain station to Brandon st. 19 e buses being on time at Brandon st in the evenings. Generally works well, however buses in the morning (past 7013) are now regularly full and drive past. It is annoying to see 32X buses then drive past with lots of spare room. The real time info on the app is also very inaccurate. “4 mins” generally means 10 minutes and one day last week was 15 minutes. Also services are regularly cancelled so you can’t rely on them. Finally, twice recently buses have driven past stop 6013 despite the call button being pressed. Annoying on a rainy day. Bus should turn up on time and be reliable. Electronic signage at my Buckley road bus stop would greatly assist. Information on the website needs to be improved. Really difficult to figure out if my bus service is impacted or not by suspension of peak time services. I have given up on the bus and now cycle to work which is seriously aggravating an injury But at least I can get to work on time. Frequency of No 2 bus when there are no peak services running (eg 30x, 31x) - (return trip) from city to Miramar - the No 2 bus is full of passengers and unless you get a seat from the Lambton Quay, it will be full. The No 2
Page 107 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 bus service at 4pm takes too long to get back to Miramar. The 30x peak bus service is always full. To avoid this I started using the 31x double decker service which is great. Extending the peak service earlier from 4pm, rather than 4.30pm would be great. The 3.30pm peak services can be late from the railway station - I dont know if its because there is a bus that doesnt run so it falls off the digital bus schedule!! Cancellations - buses are cancelled without notice, the cancellations not always shown on the app Reliability - services are frequently late, especially during peak times, and often several buses appear at once after a long gap Accurate information - the information boards are not always accurate (a "due" bus can take many minutes to arrive); there is no information board at the Island Bay terminus; the information on the app is supposedly real time, but that is certainly not the case Slow express buses - not nearly as express as they used to be, because they let people get on and off as they pass through the CBD (i.e., no longer 'minimum fare 3 sections' - this slows them down) Overcrowding - at peak time at Willis Street stop, I have had 2 buses in a row go past because they were full. Instead of waiting in Willis Street, I now walk all the way down to the railway station to be sure that I can get on the bus (and get a seat) Restore the Vogeltown bus route with a direct bus to and from town at several times in the mornings and evenings. The current direct buses leave too early or too late for me. I would use them more often if there was a bus going along Balfour St into town at approx 8 am and returning approx 5:45pm. Ensure that the connections work at the hubs so passengers are not arriving 1 minute after a connecting bus has left leaving a choice between a 59 minute wait for the next bus or a half hour walk home (eg at #3 #23 “connection” and the #7 #23 “connection”. Train the drivers so they know the route and know where the stops are without having to ask the passengers. Stop making the #27 wait at the Hutchison hub for 5 mins in the evenings when there is a #23 directly behind it that follows the same route empty. improve timeliness of buses and bus tracking via the live system at bus stops improve frequency of buses Increase the number of Karori West buses that travel in the late afternoon/evening M-F have a service that goes from Karori West to Courtenay Place M-F Nobody in Northland wants to go to the Railway station - we are going to work or shopping or appointments etc in the central city. Changing buses adds a lot of extra time and everyone is so busy these days. Having to get off on the Terrace and walk down to Lambton Quay to get a connecting bus is ridiculous and as well as taking time it is inconvenient for less abled people and for everyone in wet weather. The Mairangi bus does not need to go to the hospital or any southern suburbs, it just needs to get people to Lambton Quay/Featherston St/ Willis St . A lot of uni students live in Newtown and rely on the 18e bus to get to the Kelburn campus. Students who have 9.00am lectures cannot use this bus as it goes past the Newtown bus stops without stopping because it is full to overflowing with Wellington High School students. Then it almost completely empties. There needs to be an additional bus at that peak time or a separate school bus. Wellington High School
Page 108 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 students wear mufti so it would be hard to police a separate bus , so an additional bus is needed. Uni students living in Newtown who have 9.00am lectures deserve to have a convenient bus service. The bus service in general is so sub par, I hardly know where to start but here goes. The numbers 21, 22 and 18e to Karori are all scheduled to go through Kelburn at the same time. It's a feast or famine. When you are travelling off-peak, and especially at night, this is not ideal as one is often waiting a long time for a bus (and then along come three at once). Most of the time it feels unsafe waiting in the dark. The nos 21 and 22 buses which terminate at Victoria University then carry on up the hill to turn around at the Cable Car but all passengers have to disembark at the university. It would be more than helpful if the end of fare was at the top of the Cable Car (the bus is going there anyway). If one is planning to attend an event, how can you guarantee that the scheduled bus will turn up on time. If you want people to use buses, you have to put their needs front and centre of your service - not some weird scheduling that works for your spreadsheet. It is a nuisance having to get two buses to town - takes extra time and not good in wet weather. I used to be able to catch a bus at Hospital or Courtenay Place just before 3pm and use Goldcard all the way home. Now I have to pay to catch Mairangi bus at Station or leave earlier which is not always convenient. Bring back the number 20 route or at least the part of it that connected Highbury to the university and the railway station. We in Highbury have been cut off from Kelburn and the university. Reconnect our community! I need a bus that travels through town and out the other side, just like the former No. 3 to Lyall Bay and the No. 22 to Vogeltown. I have no interest in getting off the bus downtown just to catch another one to my destination. I need the restoration of services as they were before the debacle in July 2018. I want a bus that takes me to the hospital, straight through the Basin Reserve or as a backup the old 22 through to my gym in John Street. I occasionally work by the Basin Reserve and want a bus that goes from Karori through there. I have no wish to travel through Hataitai to Kilbirnie from this part of town. Waiting for a connection in the cold in Lambton Quay doesn't work for me. Why do you insist on progress in reverse? There was nothing wrong with passenger services prior to the disaster last year. I only use the bus to go to and from downtown now; otherwise I use my car. 1. Reintroduce the services that were temporarily suspended early in 2019. Temporarily means exactly that: the suspensions are temporary. 2. Replace the current motley fleet of buses with the modern buses promised to Wellingtonians when the new network was introduced. The newest bus currently in use on line 14 is from 2012, the oldest from 2004. 3. Cut line 14 off at Courtenay Place as originally intended (so that the line runs from Wilton to Courtenay Place). The elongation of the route had a negative effect on the timeliness of the buses. 4. Improve punctuality. In the morning buses are reasonably on time but the afternoon punctuality is shocking. Making the Golden Mile car-free and giving buses priority at traffic lights will help. 5. Stop randomly canceling buses. A timetable should be reliable, not a lottery.
Page 109 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 On 23e route you don't need double decker as the bus is never full also the route after the zoo is very hilly and windy narrow roads which makes it hard for the drivers to manouvre the bus. Buses should run as scheduled. If it is scheduled to run at a certain time then thats what should happen. If the bus isn't going to run as advertised then make this clear early. Dont say buses are running and then at the last minute remove them from the app/website/ timetable board at stops. be honest and accurate with the real time info I have practically stopped taking the bus now because I can't be sure that I will get to my appointments on time, the buses are now so unreliable, late or non-existent. There are fewer timetabled options now. There are three issues regarding where the buses are parked at Island Bay. The first concerns where passengers are being let off the bus at peak times due to the bus stop already being occupied and the other issue is where the buses are parked up when not in use. Buses often arrive at once and are double parked by the intersection of The Parade and Reef St, making it dangerous for drivers who have to use the wrong side of the road where the pedestrian crossing is to get past. This is a problem at peak arrival times in the afternoons/evenings (and it is compounded by passengers disembarking while the bus is still on the road). The second issue is that since the new system began there are often multiple NIS buses parked along The Esplanade and in Reef St throughout the day in public parking areas while drivers are on breaks or waiting to depart. This is at its worse off-peak when the buses are idle and parked up for hours but also occurs early in the day. Drivers resort to double parking as well, sometimes blocking the cycle way on Reef St. Because of drivers wanting to park the buses outside the surf club and alongside the sea wall they travel along Trent St to do this. When turning in to Trent St from The Parade and also at the Brighton Street end there isn't room for both cars and buses at the intersections and it is difficult to manoeuvre past. These buses also travel quite quickly along Trent St, which seems dangerous for a residential street which is not a designated bus route. The area around the beach and Shorland Park has become an open air bus terminal, and I predict that as the weather warms up for summer the combination of extra people and cars and children crossing the roads it will be chaotic and dangerous. The geography of the Wellington Region is ideally suited to a point to point public transport system. Get rid of the mismanagement that is continuing to try an implement something that will not work. Learn from your mistakes and return to what worked! Peak times: 29e - this route or a similar route that serves the Mt Albert Rd/Lavaud St/Russel Tce area should be more frequent at peak times. The frequency should be comparable to that of the old 22 Southgate service (in both directions). It is unclear why the 29 route is needed at peak times, both morning and evening. The issues caused by the infrequency of the 29e is compounded by problems in adjacent routes such as reduced frequency of buses going past Newtown Park Flats (23e) where two morning peak services have been recently cancelled; and lack of reliability and capacity of
Page 110 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 32x buses, especially in the morning. There should be a principle that any commuter in Wellington City should be able to leave their home at any time during the morning peak and expect to board a direct bus to the CBD within 10 minutes. Weekends and off-peak: lack of direct services to and from the the Mt Albert Rd/Lavaud St/Russel Tce area to and from the CBD. There used to be the 22, 1 and 23 during off-peak hours and the 1 and 23 during weekends which provided direct services. Now there is only the 1 for off-peak times and occasionally the 23z. This is a significant reduction in off-peak service quality. The hub and spoke model is not appropriate for a compact city the size of Wellington. No improvements to route required.
Drivers must be trained to park close to the kerb so you don't have to step into the gutter, & park parallel so the back door can be used. Move the Kilbirnie hub back to the shopping centre. Fix the Arrival boards. How? give the programmers a kick up the bum. When the route 21 buses finish at Vic Uni they go up to the Cable Car to turn around, why cant they have a stop there? Like the 20 that loops up to the Mt Vic lookout? Higher capacity for Hataitai residents during peak hours
The frequency on Route 24 is poor - only hourly off-peak, and over the last months numerous services are cancelled every day. Before the bus review, we had a half-hourly service to the city (choice of old 44 and 43 routes). The current hourly service is insufficient. While we have access to a car, our neighbour does not and is entirely reliant on the bus, both to the city and Khandallah Village (local supermarket ). There is not even a bus shelter at stop 4427. Overcrowding. The no 7s in the afternoon between 4pm and 7pm are standing only by Willis street if not already top full. We need double deckers on each svc but seem to have more single buses allocated to the route. I now get the 29e or 17e and change over at the Brooklyn hub. This is not ideal in winter when its freezing. I have suggested making some of the buses express to Brooklyn if you cant give us double deckers. Buses not turning up or being very late. The 6.45am bus from Kingston is extremely unreliable. Mainly because the company only allows the driver 15mins to get from the depot to Kingston. The standard of driving. I've had two injuries requiring treatment that was only partially covered by acc. Why should I be out of pocket. I didn't even get a apology the 2nd time. It was caused by a driver emergency braking as he was going too fast and missed a stop. Return to the old bus route and time table
Larger bus for 7:35am from Village Better frequency at night from 6:15 on. Going to/from parts east or south of Willis Street - why not run bus down Willis, into Ghuznee, down Taranaki to Dixon and Manners which would mean two extra bus stops and serve those in Courtenay lace coming home
Page 111 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 from work and at night shows etc It was previously easy and reliable to get between Northland and the city prior to July 2018. It is now unreliable and horrible due to the inclusion of an enforced transfer in what is an "every day travel" route for most users of the bus in this suburb. It is cruel to require people to transfer when travelling between the city and Northland when this is a trip they will take every day (potentially twice per day), and when the problems with the reliability and passenger experience of transfers are due to circumstances outside of Metlink's control (e.g. traffic, weather) and which are not economical to fix (e.g. the connecting buses to Northland do not run frequently enough for a missed transfer to not be a catastrophe). Having no direct route means that: it's difficult to even know where to start when one wants to get home from the city (there are many branching options and it is difficult to know which one is "best"), there is a very real chance that attempting to take the bus will result in the passenger being stranded somewhere for up to an hour waiting for the next service, the experience of being on the connecting bus is highly stressful because of the need to fight past people on an overcrowded service to get out of the bus in time to make a rushed transfer, to rush to the connecting service and to board the connecting service, which sometimes won't notice passengers waiting or will be too full or just not turn up on time, the stress of anticipation of being on a service and knowing (or suspecting) that due to unexpected lateness the connection will be missed, the cold and dark and wet of waiting at connecting bus stops, the enforced addition of extra delays on trips, the need to try and optimise for a "goldilocks waiting time" at the connecting bus stop and so on. I am happy to explain at further length why the "bus transfer experience" is emotionally draining and horrible to endure. I accept that transfers are needed between highly unusual sets of endpoints such as travelling from one suburb to another, but for "every day" trips that passengers take between their home suburb to and from work and leisure in the city this is just cruel. A direct route that covers the whole city and travels to Northland needs to be re-instated. The 13, 22 and 23 routes that operated prior to July 2018 are perfect examples of the type of route that is needed. We know these routes work because they existed for many many years and were used successfully throughout this time. The removal of the easy and reliable bus between the city and my home has been highly emotionally and financially draining for me in the past year, and feedback given to Metlink about it seems to have fallen on deaf ears. It's been very frustrating. Also, it is completely impossible to transfer between the 22 and 21 buses at the university. This is advertised but has never, ever worked for me. It has been broken the entire year. The realtime information for the route 13 departing the city does not work. It doesn't seem to take in to account that the route starts at the city stop. This has been broken the entire year, and this service is almost always late. From March to July, the no 25 route was a disaster. Buses were frequently cancelled at rush hour. Some were not officially cancelled but didn't turn up. Some turned up at the same time as others. We even had buses arrive 10 mins early and not wait around. It was the worst bus situation I have seen in
Page 112 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 my 18 years back in Wellington. August has been better on the no 25 route. Hopefully this continues. We also need a bus shelter at the Cockayne/Setsan stop. The best stop for me to go to work is the Terrace by Salamanca, then I get off and walk down Allenby Terrace. I think a lot of people don't know that Allenby Terrace is there...... having said that, the return journey is terrible. It is a BIG mission to get up the steps to the Terrace, and the bus is often already full by the time it gets to Salamanca Road -- clearly there aren't enough buses in the early evening. I used to catch the 22 from Willis St and this is much worse from my POV. Also, sometimes I want to go further (eg on the weekend go to Courtenay Place so I can get to the harbourside market) and it's pointless transferring, I just walk. If I weren't fit and a good walker this would be inconvenient. Basically, the old 22/23 route was more versatile. More direct services for vogeltown
1. Remove the Island Bay link from Bus service 1; or, provide additional afternoon peak service directly from CBD to Churton Park (Johnsonville and Grenada). In the afternoon peak, the Bus 1 CP are usually fully loaded with passengers when going through CBD, Churton residents are unable to get onto the buses because they are full. However, half of the onboard passengers later get off at Wellington railway station..This is unfair to CP residents that left at the bus stops who are solely relying on the bus 1. 2. The extension of CBD-Churton Park service makes the travel time unreliable and unpredictable. Previously, the Churton Park buses departed from Courtenay Place, the journey time to CBD bus stops were more reliable compared to the current Bus 1 services that depart from Island Bay. 3. No communications between bus drivers makes transfer difficult. There were many times that the Bus 1 service did not show up and disappeared on the electronic sign, I had to catch another Bus 1 Jvl or Grenada to Johnsonville; but later, the Bus 1 CP that I was waiting for miraculously caught up and overtook the bus I was on after left CBD. I talked to the driver whether he could inform the other driver so I could transfer at Johnsonville Hub. But the answer was also no. I then had to wait for more than 30 minutes or call a family member to pick me up. This request was accommodated by the previous service provider (bus 54, 53 etc operated by Newlands Bus). 4. The free transfer period of 30 minutes is to short. It doesn’t consider the circumstances that the scheduled bus are late or removed. 5. The pm peak frequency of bus (#54 ) to Churton Park was 15 minutes, since change, it have been reduced. Although, lately the schedule was changed to a higher frequency but they buses are hardly available because of the “driver shortage”. My personal experience is that the change had not achieved the key objectives that had been promised - improve efficiency, reliability, better transfer. Disputes the above, the bus fair has gone up since the change. I had attended the CP community evening session at CP school hall. Had expressed the above concerns, which were echoed by the other residents during the session. If you are not listening,
Page 113 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 please stop doing this so called surveys/engagement/consultation, however you wish to call it. It is wasting our time, and your time, and rate payers money. If you listen, please review the overlap of southern suburbs to CBD service with CBD to Churton Park service ( as well as Johnsonville, Grenada), this route doesn’t work for Churton Park residents. There could be a bus service that goes from Johnsonville all the way to town, as it would greatly benefit people living on that route. Living in Northland, we previously had the 22 or 23 that would go to town, but now we have to change buses or walk. It would also be good to have the 22 to town and Johnsonville start earlier. Bus 13 often cancelled or ghost (both ways). Buses often full kn way into town rush ht, standing only. Increased parking congestion around karori tunnel I believe as a result of this. Because of new routes a walk to change to 22 in evening, and rush hour ones usually full up the terrace. Increase frequency of both routes (22 to mairangi). Ideally extend both routes to start/ finish Courtenay Place. While in theory should be able to catch a karori 2 from town & change to 22 or 13 at karori tunnel in practice in rush he the 2 is very full early on (before Willis St) so can no to this. Extend 22 from mairangi to Crofton downs to allow bus connection from northland to a Supermarket & train connection to Johnsonville (time to connect with trains?) No longer any direct bus from Northland to supermarket or public library. (Extend routes) More electric buses please. I use the 19e bus route from Brandon St to home. This service takes too long in my opinion. It should be an express service, but there are a lot of people that catch it to Johnsonville (when there are plenty of other buses to Jville and/or the train). I think it should bypass the Johnsonville Hub, or make it pick up only. This would take about 5 minutes off the travel time. It also doesn't make sense to me why the bus route starts in Brandon St, and then makes its first stop at Farmers on Lambton Quay (about 25m away). Surely people can cross the road to Brandon St?! There is no direct route from Newlands, Woodridge and Paparangi towards Petone (lower Hutt). I have to take bus 57 from Woodridge and get off at Ngauranga (stop 3256) and then wait for bus 83 at Stop3263 among 20-30 other people every day waiting for a bus which usually late by 15 minutes. If you come around 8:00 am to 8:30 am every day you will witness a long queue of 20-30 people (all coming from Newlands, Woodridge and Johnsonville) at Stop 3263 standing next to the State High way waiting for the bus 83 to go to Lower Hutt. If you could provide a bus service from Woodridge to Lower hutt and vise versa at least for peak hours (work commuters) that would make our life much more easier. Considering huge development ongoing in Woodridge at the moment and also the Wellington City Council Plans (Spatial Plan - Planning for Growth 2019) to accommodate additional 2400 people in Newlands along the Newlands Road), current situation will definitely get worse over the next few years. A proactive approach or bringing forward some planned future services seems reasonable at this stage. Thanks, Bus drivers could be better paid. If they felt valued they would be happier. If
Page 114 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 they were happier they would be nicer to passengers. Some are surly, but most are ok. Timetabling seems "off" at peak hours. I get to the Lambton Quay bus stop No.5015 at around 5.15pm every work day and the No2 busses are all full until at least 6.00pm. - workers conditions/pay - More services late nights/ an after midnight bus to miramar
More afternoon rushhour capacity on route 2 from the CBD to Karori is needed. The 18E from Karori Park seems little used.
going to Northland from here is not useful at all. not predictable or dependable enough to rely on for appointments or work
It is very difficult to find a direct route from Northland into the centre of the city. Having to change buses is a nuisance and time consuming. The frequency of the service is also poor. More frequent buses, and buses that run later into the evening. The bus has never been particularly full when I’ve got it - could you get smaller buses that run more frequently?? The route of the Lyall Bay bus. Needs to go back to the old route down Adelaide Rd, as new route takes twice as long.
The Marangi bus is a disaster it only goes to the station and packed every trip especially at peak and you are finding you don't want to run the number 21 bus, instead, put the 22 bus back to at least Courtney place if not back to Houghton Bay would be better and far more useful and with this crazy new timetable all buses go up the Terrace at the same time. Meaning if you have missed one bus there is no point trying to get to another stop but before the changes there was the highbury 21, 22 Marangi, 23 Marangi, 17 Victoria Uni, the wrights hill bus and on the other side of Terrace the number 18 and there was plenty of time to get to another stop and catch another bus. I use to commute in on the train from Lower Hutt and the train would get in just as the bus was leaving and it was very frustrating to wait another 30 mins for another bus so if you could stagger the buses up the Terrace would be good When travelling to/from the CBD or further afield e.g. we often used to catch the 23 to Zealandia, having to change buses at the hubs is 1) inconvenient at best, 2) makes the journey MUCH longer, 3) is a big disincentive to use the bus (we've hardly been to Zealandia at all since the bus change as it's now a 2 or 3 bus trip each way and takes 30 mins longer). If the hub connections were 100% guaranteed, rather than the utter shambles / pot-luck that they are, it wouldn't be quite so bad. It really wouldn't be difficult to get the 29 to wait at the hospital hub until a specified 1 or 3 had arrived before setting off. Likewise, transferring onto a 1 or 3 would be so much better if, when the 29 pulled up behind a 1 or 3, the drivers of the 1/3 waited the 30s it takes to transfer. This would make the whole hub experience so much better. The operators should be penalised for missed connections at hubs, instead of being penalised for not leaving "on time", particularly when waiting 30s would allow passengers to transfer.
Page 115 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 More frequency is needed though. The 21 is mostly half hourly. This needs to improve. Separate timetables for Saturdays and Sundays need to go. People's travel requirements are similar on Saturdays, Sundays and public holidays. Sundays and holidays need to match the Saturday timetables. More weekend and offpeak frequency generally is needed. Bring back the bus route no 54 for city to Churton Park going down Middleton Road, it was all day and evenings ( previously this bus service ran during the day and into the late evening ) so that if someone needs to go home early or after 6pm ( outside Peak hours) then there was a bus to get home directly and safely without having to wait for a connection which has NEVER worked - i.e connected with a bus from the city. Now there are only 4 direct buses in the afternoon, from my bus stop in Manners St, first one is 4.13pm and last one is 6pm...... really what if someone was not well and wanted to get home or needed to work late. The 54 bus service was an awesome service. Now if working late I have to walk home from the hub, definately not ideal in the dark, also not ideal for young and older people- once a connection was a 45 min wait really!!!! Or have to walk to Brandon St and try to get a bus there and the last bus there is around 7.15pm or something. Brandon st stop in the mornings, it would be good to have more buses go through to Courtney Place rather than again having to find a connection. Cancellations of buses during peak times are a challenge for everyone. School age children should stand for adults- where is the respect for adults Buses should have lower handhelds for standing people, cant hold on to those high handles I see there is a new bus shelter near Spotlight- hardly anyone ever gets on there, we need a bus shelter on Middleton Road to protect us from the rain and wind ( we can have anywhere from 1 - 7 people waiting for the bus) I’m pretty happy overall. I usually catch the 25 which is my preferred route, but if the 2 had increased frequency, it would give me more options without being concerned about overcrowding Karori buses could be timetabled better. At present the two buses that run from Kelburn Parade to Karori (18e and 21) arrive and depart at almost the same time during the day. If one of those was offset so that it left halfway between the times of the other there would be better distributed capacity to get people to and from Karori to the University. Because I do things after work in town I almost always take buses home after 8 or after 9. I really hate that that there is only one service per hour and it doesn’t go past Courtenay place. I have Māori class once a week in Tennyson st that finishes at 9. My bus goes from Willis st at 9.10. I usually have to take an Uber. It’s expensive change the 18 timetable so that busses get to VUW at 10 minutes to the hour before midday. Vic's lectures start on the hour from 8am -noon; a bus getting there a couple of minutes AFTER the hour means people either have to arrive late for lectures, changes busses (much less reliable) or arrive almost an hour early. Make 18es arriv with enough time too get to vic lectuers some busses terminate at karori mall (21, 37). if they went to the end of karori road (bus turning circle) then here could be more direct routes without changes for people in the far end of karori- and changes are
Page 116 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 unreliable consider extending the wilton route 14 to either the karori viaduct- tunnel bus hub (or zelandia stop) or even into to Karori. This would be particularly useful for work commuters from Karori going to Molesworth St, Murphy St, thorndon Quay, and also provide an alternative route for school students. extra for experts: cosider alternating 1s 2s and 3s along karori road. half the busses could go to seatoun, the other half back to kilbirnie. even ad in karori->island bay busses similarly busses from season / kilnirnie / island bay - half would go to karori, half to Johnsonville... Direct bus from Northland / Mairangi through the city to Courtenay Place.
There needs to be a bus from Karori that heads up Molesworth Street especially in peak hours
More buses on weekends, and more buses after peak times
The time taken on trips could be improved on, it takes too long with a long winding journey going through many suburbs that aren't directly on route. I would suggest a express service that was more direct. Currently a car trip to work takes less than half the bus time, giving me very little motivation to want to take the bus. 1. People need to be able to access public transport throughout the day. You have trapped vulnerable residents by removing their access to buses from k west on the 34 route for most of the day. You need one or two buses that leave for town or even karori mall mid and late morning. 2. The 34s leaving from Brandon St are still filling up with people who should be catching a 2. You need more 2s throughout the day esp at peak times And your peak time esp in the evening needs to be longer. 3. Please put the seats back in the buses. Some of the rides are uncomfortable and plain dangerous if you are standing. Better real time info on the app and bus stop info. Bus 22 and Bus 13 should be extended to the Hospital, and ideally to the Zoo (that covers most of my trips much better than current setup). Currently there is the 22 that goes to the station and the 23z that goes to the Zoo from the station. These two should just be one bus route. It should be the 22 going to the zoo via the station. I have to go to the Karori Tunnel to catch a bus and the buses that are appropriate going past there are always full and do not stop to let me on! I would prefer if buses from Northland went to town, Courtney Place, the Hospital and the Zoo. extend the 22 line back to the hospital and to the zoo if possible, having it go through town along the way start 20 line from the bus station at the start of lambton quay instead of the end of courtney, inconvenient to walk to the end of courtney place for the bus have buses on time, and warn of they aren't going to come at all / improve the live feeds to be more accurate A return to through buses that go where you want to go rather than hubs (e.g. buses that travel all they way to the Hospital for example) - the hubs are inconvenient, add considerable wasted waiting travel time (commonly 40
Page 117 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 minutes plus) and require a range of perverse behavior to navigate (for example getting off on the Terrace when traveling to Courtney Place because the bus only goes to the Railway Station). With the change there was also a substantial drop in service frequency even not taking into account cancelled services. All the cost of the new service fell on passengers. Before the new public transport network, the 18 used to go down Gipps Street, near my house and it wasn't a long walk to the bus. But now it takes me 10 minutes to get to the bus. Can you please either get it to go via Wrights Hill or reinstate the bus but keep the current frequency at peak hours? If you still want to keep the bus route as it is, then can you install bus lanes on Karori road as every day the bus is a bit late. Rectifying the above in terms of what doesn't work well. Get reliability back to the service, stop cancelling buses, reinstate peak our services where they have been cancelled. Give customers a reason to believe that a bus will actually turn up when it's supposed to. Get Snapper back on the Airport Flyer and get it on the trains. Get some accountability from GRWC - if any other organisation were to implement a system that experienced this level of disruption and dissatisfaction, heads would have rolled. The no 13 bus terminates at Brandon street which means i have to get two buses to get to upper willis street. The 22 bus at peak hour in the morning is 45 minutes apart, there needs to be a bus every 15 minutes like it used to be. so revert to the old timetable. The 22 coming all the way from Johnsonville rather than mairangi means it is never going to be on time. Go back to old and perfect timetable. More frequent bus service at peak time. Have the 22 route back across the city so you only need one bus to get across town. Loop the 22 on the return via Lambton Quey to the railway station so that you have a choice of two buses from the same stop! Rather than having to take a change of catching one bus in different locations I have stopped using them since the changes. I don’t want to catch 2 buses into the city, it’s inconvenient and unreliable. I would use the bus more if it continued to be a single service all the way into the city, and was reliable, Bus routes to northland. Need to be more regular, no cancellations and go back to the old routes. The new routes are terrible
More Direct Routes. More routes to underserviced places, the most important one being TAWA! It needs buses in other parts of it not on Main Road. There could be a hub at the shops and then one to go through Redwood and Hampton Hill, and another one to go through Linden and Greenacres. less need to change buses, didn't have to before
Going from town to Wadestown/Wilton the bus picks up a large number of people who travel only to the railway station. There is a number of buses going directly to these station which are often half empty (including double deckers) while the 14 is so crammed full that people cannot get on on Lambton Quay stops and have to wait for the next bus, equally full. Commuters travelling to Wilton have no other bus service to get home on,
Page 118 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 while as above, the station is well serviced. Suggestions: remove advertising "via railway station" on the busses, and make it a minimum 2 zone fare. No shelter or even a seat at the bus stops near my home No service from Broadmeadows to some parts of the northern suburbs (eg Ngaio) No service from Broadmeadows to the hospital * Half hourly Highbury on Sundays would be even better - I've noticed I use the bus often on Saturday and hardly ever on Sunday - on Sunday it's still easier, cheaper and faster to take either the cable car or a Karori/ Mairangi bus and walk the 15 minutes up from the Karori tunnel than to wait up to an hour * Half hourly all evening to Highbury would be incredible, but having buses after 10 pm is a pretty good improvement * Coming home, it would be great to have a seat, or even a bus shelter, at the corner of Moana Road and Raroa Road. Otherwise a long wait for a random bus. Also a real-time sign. ** I feel really guilty about saying that we have a good bus service (we do) when I know other people esp the Eastern Suburbs, have had terrible times. Please improve their situation. * Also the old wooden bus shelters are great. The new ones are a joke esp the ones that don't come down to the ground. Try standing on Raroa Road in a southerly with the rain lashing in. Wet cold feet. Why on earth make a 'shelter' in one of the windiest cities in the world, without enclosing it properly? * The 'interchange' near Pak and Save in Kilbirnie is terrible. The lights change so seldom there that anyone having to transfer across the road could be retired by the time they reached the bus stop they need to get to. Putting up the fence was such a sad symbol of what's gone wrong - I actually thought it was going to be a pedestrian crossing at the start!! * Reading other users comments - if they have to wait more than half an hour to get the service they want to transfer to - could the transfer window be extended to an hour? That might be useful PR * And also - when on earth are we going to get integrated ticketing with trains and ferries? We've been waiting for this for years and years. That would make me extend my travel by public transport. I believe more funding is essential to enable you to recruit more drivers. Overall, thanks for better buses for our suburb, and the chance to contribute. Best wishes with the improvements We need more frequent buses in peak hours. The number 1 route needs to be split into three distinct routes - when travelling north the number 1 route is not one route it is 3 routes - one route to Grenada Village, one route to Johnsonville West and one route to Churton Park - these are not interchangeable and it is disingenuous to say there is a number 1 every 10 mins when in fact only one in three buses is of any use to a particular area so there is one bus every 20-30 mins going to any one location. Under the old 54 bus we had a peak hour bus every 10 mins, now our peak hour buses are on every 20 mins which is the difference between being on time and being late for work Appropriately sized busses (bigger for peak times, smaller off-peak) More regular busses. (There aren't enough spaces on the existing services leaving town in the evening) Busses that weren't deafeningly loud diesels. Bus route that I used to take every day was removed entirely. There are now no buses that head up Molesworth Street resulting in an additional 900-1000
Page 119 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 metres walk before work, requiring me to take a completely new set of clothes for the days that I arrive at work soaking wet or sweaty. I have tried to catch buses into the city from Appleby Park that have been too full (before they have even left Karori) and have tried to catch buses to Karori from Lambton Quay (the closest to my work) but they are always too full and usually half a dozen will go past before I can catch one. They have all picked up people all through the city and have not dropped anyone off in the city and do not run frequently enough. The only advantage is when 2/3 are running late and end up moving together due to the rush hour traffic. Similarly there are a large number of boys that live in Karori, attend Wellington College and want to play sport requiring training before and after school. Instead of encouraging this, the new bus network misses Adelaide road entirely. Talk about a disincentive. There is no way for boys to catch a bus to school to train before school and they train for 60-90 minutes in the rain after school and then walk further to catch a bus and get home later. None of the alterations have done anything to 'keep Wellington moving' from our point of view unless the overall aim was to get more people using private vehicles and less people using public transport which has been the outcome for our family. Considerably more private vehicle use. The drivers need to educate passengers to get off at the back instead of coming to the front to disembark which holds up people boarding the bus.
Too many cancelled services, including regularly on route 23e before the recent temporary suspension of some services. Insufficient capacity on services even outside peak times. In particular I have not been able to board the east-bound 3 bus at stop 6914 on three occasions at the weekends, at various times of the day, because it was full. Hastily retire NZ Bus's very noisy, polluting, cramped triple axle buses used on route 3. Proactive bus drivers who will ask passengers to move down the bus before moving on, rather than leaving people at bus stops to walk home. Bus drivers who don't constantly pull up at lights and occupy the green bike zone - they should be setting an example to other motorists. More electric buses to reduce particulate and noise pollution. The noise nuisance on the Golden Mile from diesel buses, even the new ones, is a blight. More evening services - often after 7pm there is no option but to get a taxi/Uber/Zoomie because the wait for the next available bus is too long. Bus service is too long as it goes from seatoun to miramar to kilbirnie to town. No direct bus service to the hospital either. Suggestion bus from seatoun should go 2 routes. Route 1 to miramar and city. Route 2 to kilbirnie and through newtown to city. Bus routes would alternate. Please bring back No.8 bus ( one or two buses every hour) and bring the price back down to $2.5 one way. Some neighbours I know used to use No8 bus, they drive a car now after the new bus service started. Currently with No.17 (similar route as No.8) passengers have to change connection at the Brooklyn Library. One way $4 (both way $8), obviously taking a bus is of no benefit to them financially AND a waste of their time. When a Bus system changes, it should improve, not go backwards. If you cant't improve it, it
Page 120 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 should not be changed. This change was obviously made by someone who doesn't use public transport. The next decision should only be made by wellington residents who use public transport on a regular bases. The person who made the decision last time, I don't believe they know the hilly terrain in Wellington. Regarding Buses being on time, you could ask for advice from the Japanese bus & train system. They are always on time even at peak time. Also, I heard many Japanese young people do not own a car because the public transport system in Japan is by far the better choice for them. The hub theory not working well for Northland. The bus goes to rail station, and it is an awkward distance to walk to Library, Cuba st etc but not far enough to be worth transferring buses. Usually I get off at the top of Terrace and walk down from there. Miramar requires a direct connection to Courtenay Place and the Railway station from 6am until midnight - seven days a week. You need to reinstate all the direct No 2 services from the MIramar Noth bus terminal at Darlington Road to Courtenay Place and the Railway Station. The link between the 18 shuttle from the Darlington Road to the MIramar shops and the 2, which now runs from Seatoun and stops only at the Miramar shops, is unaccceptable because 1) the journey should not be broken and passengers forced to unload after a couple of stops and stand around and 2) the 18 connection is completely unreliable. For instance, if I want to leave town after 6.40pm when the last 31x runs - I cannot rely on getting home. I am often left standing in the cold at Miramar for 20 minutes or more because the 18 has not connected and have to call a cab. At any time of the day the connection can be missed because of either the 18 being unreliable or the 2 running late. I have just missed an afternoon appointment on a Sunday because while the 18 was on time - the 2 ran late. Even the 31x, when it is running, can be unreliable. I now catch ubers when I need to be anywhere on time. You have disconnected the whole of the MIramar peninsula from a direct service except for a few peak buses. It is entirely unacceptable to disconnect a whole suburb in this way. I rang to complain about the evening connection months ago and despite three follow-up calls - no-one has called me back. I rang to complain that even the 31x was constantly running 10 to 15 minutes late out of the Railway Station and eventually someone said that it had been diverted in a way that added 10 minutes to the route, with no followup to see that it was running to timetable. That has since been fixed. However the 18 to 2 connection problem persists. Thanks. The timetable is a work of fiction. You would be better off pulling buses from Ngaio and Khandallah entirely and investing in more rail capacity. Additionally, your drivers can't drive. I frequently observe them crossing the centre line at speed (eg on Ngaio Gorge), obstructing traffic, and failing to pull into bus stops properly. It is a not infrequent occurence for bus drivers to miss stops and then just to park in the middle of the street to let pasengers off. All public transport in Wellington is really expensive. The prices need to come down. Queenstown is a good model, where there's a $2 flat fee. Put the number 2 bus back to Miramar North Terminus with the same frequency as it used to have.
Page 121 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
Our route (22) needs to go on the same route it used to over to at least the hospital.
Wilton / Northland used to have a 22, 23 and 13 route that serviced commuters across the city. People could get a bus quickly into the city and to their destination within the city. Now with the transfer required at the bus station and the termination of the 23 route all together to the western suburbs, its much more difficult and takes a lot longer to get to the other side of the city. The 13 and 22 routes are the only routes for Wilton / Northland commuters and neither take people further than the station (22) or Brandon St(13). There are a huge number of routes that service the Golden mile and transfer people through the city and to the southern suburbs, however there are much fewer routes for citizens of the western suburbs through the city that do not require a transfer. If congestion on the Golden mile is such an issue, terminate some of the Southern routes at the end of Kent Terrace. (i.e. 23e). Also the cancellations of the 22 and 13 during commuter hours over winter due to lack of drivers was very disappointing. There seemed to be no consultation with the public and there were huge gaps left in the timetable, that were obvious, so it was strange that they were implemented and considered acceptable. How many commuters from Johnsonville actually get the 22 into the central city?, Why does this route need to start at Jville and stop at the station?. Start it closer to the city and extend it through the Golden Mile. Real time is not reliable. Having a digital board that tells you your bus will be here in 5 minutes, but the bus actually doesn’t turn up for 10 minutes or more is very frustrating. I’ve even had scenarios at karori terminus where the bus is there, real me says DUE and the bus driver does not start up for another 5 mins. Cost- it is the same price for two people to share a car and park in town as travel from karori by bus 25 needs larger buses during peak hours. I rarely catch this bus heading to highbury in peak hours now as I can not guarantee it will stop as it is too small and already full by the time it gets to Willis St. I could alternatively take 18e or 21 to Kelburn and walk but by the time 25 is cancelled/full/doesn't arrive it's too late to get to a 18e/21 stop. It 18e/22 ran across town at a different cadence to 25 it would provide Highbury users many more options. There need to be many more buses running at peak times. Luckily I get on at the last stop so I can always get on the bus on my way to work. HOWEVER, on my way back to Karori from the Lambton quay bus stop at the beehive, I am never able to get on the first bus that goes past because it is full. As a pregnant woman this is really not good. And when I do finally get onto a bus that isn't full, the bus is rammed to the door and I have to stand at the front because sometimes the passengers sitting down don't notice I'm pregnant. The main problem isn't that I'm pregnant and don't always get offered a seat, it's that the number 2 bus is too full at peak hour. There clearly needs to be more buses that do this route, or the route needs to have some 'express' ones that don't stop at each bus stop along the way, so that less people use that bus that don't need to go all the way to Karori. I.e. if people want to stop
Page 122 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 in Thorndon then they can get a different bus number. The number 2 bus seems to always be too full while other buses look empty at peak hour (e.g. the ones that go to Johnsonville and further North etc). It's very frustrating paying for a normal fare and getting onto an uncomfortably full bus which is rammed to the brim, and also having to wait after work for several buses to go past before getting on one. #21: This service would be improved during peak hours if it went down Glenmore St and into Lambton Quay & vice verse. This was a very convenient service until it was rerouted after July 2018 to go via Kelburn & the University then onto Courtney Place. This service took me directly to work & home in good time. The #37 is a poor replacement - it only operates during peak weekday times and takes much longer to get to Lambton Quay. Transferring at the Karori Tunnel hub does not work - the connecting buses are usually out of sync, making wait times lengthy. Travelling to the CBD in the morning means I usually don't get a seat as the bus is already full. #37: have this service going to the CBD/Karori via Glenmore St & Lambton Quay. Have this service operating during off peak times as well as going to the CBD/Karori via Glenmore St & Lambton Quay. #2: provide adequate seating for passengers travelling from Karori to CBD/Karori by having more buses operating at peak times. Provide buses with adequate seating during winter months when there are more passengers taking public transport. Do not force people to be crammed into buses from Karori to CBD/Karori as this is a safety hazard - either from buses travelling along Karori Rd at faster speed than in CBD & having to stop on occasions; or from being too close to others resulting in potential transfer of illnesses like flu/measles etc Provide airconditioned buses to minimise the spread of illnesses between passengers. Provide adequate hand holds for standing passengers. All services - reduce the cost of the trips. Together with improvements to the service, this will likely result in higher uptake by the public. Karori Mall - provide a larger electronic timetable so all incoming buses can be identified. Currently there is only space for 3 services and this is reduced to 2 when notifications are put on the bottom line. I would like to ask for a new bus route from Woodridge to Lower Hutt .
What could be improved are: Coordinated traffic planning and management across wellington for peak times, Educating Drivers to 'give way to uphill' so that on hills our bus drivers are not ducking and weaving around cars; and A realisation that Friday nights mean more reliability on public transport later - which I assume wellington RC and WCC want to encourage rather than having Drivers drinking and getting into their cars 1) The bus hub at Stop B in Johnsonville is exposed to the weather. In a westerly or norwesterly it is impossible to remain dry if it rains. The hub either needs to be re positioned or enclosed. 2) The timetables for buses departing from hubs are not well connected to the buses arriving from the city. I've lost count of the number of times I've watched the #19 or #60 depart just as the #1 I'm on pulls into the hub. This is especially frustrating as both only operate
Page 123 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 hourly after peak service and there is no longer an option for a single journey from the city to Middleton Road as there used to be. I have stopped using the bus in the evening after the last 19e departs and rely on taxis/ubers instead. 3) The #19 from Johnsonville is not an adequate replacement for the old #54 route from Courtney Place. 4) The 19e buses departing from Brandon St in the evening are still frequently late. I assume this is because the peak hour traffic on Featherston St causes delays. The routing of these buses should be reconsidered through the railway station, Lambton Quay to Johnston St and then onto Featherston St. bus timeliness, accuracy with the GPS and APPs to show position, bus frequency at peak commute times
How can a project that took many years in the planning delivery such a **** service.? Wellington had world class bus service everyone got to there destinations via one bus route. You have moved key bus stops from where they are required i.e lower income earners. Old people have to take many buses to get from A to B. Remember we all grow old you will be one day to. I brought a motorbike as the service is so **** and so did everyone else and now I have to leave half an hour earlier to get a bike park. Where is the planning for my bike parks since the public transport is rubbish. They are taking away car parking, too few bike parks and public transport poor. This is not the best little city as we know it. Please get the buses to at least arrive on time everyday! that would be a good start. We only can get buses into willis and lambton. We need more, convenient buses into Newtown as this is a close suburb with lots of services and workplaces. Tried using no 29 once which was a very amusing experience taking me to places I've never wanted to go... but a crazy long route and impractical to use. The metlink app is very slow and a pain to use. I dont like the bus hub as it has taken over the whole area. Please minimise the beeping on the buses, some buses have too many, too loud. The afternoon and evening busses either do not turn up or are 20-30 minutes late. This was miserable in winter. No notice on real time app that the busses were cancelled in this type situation either. (Rajkot Terrace/Orissa Crescent stop). Interconnecting services with other bus routes arent always great, very difficult to get to places like seaview
The old bus system worked beautifully!
The most important one would be to use small buses off peak hours. Moana road is narrow and big buses find it hard to pass through. Although residents are concious of their on street parking. Most of the time the driver has trouble passing between narrow lanes. Please consider this !! Small buses off peak hours is very important even on Aro street and Raroa Road. Thank you more buses in the morning (between 8-9am) as the bus is often very crowded and after the stop at Hall Street people regularly get left behind. Alternatively get the Wellington High School kids off the bus. There is a WHS bus it's often
Page 124 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 empty - how does that happen?? You could start by treating your drivers better, then we wouldn't have so many delays and cancellations. Sending single-deck or small buses for the #7 at rush hour is an issue, I've had to wait for two or three single-deckers to go past around 5-5.30 before there are any spaces heading out to Brooklyn while multiple nearly-empty buses on other routes head past, and I know this is not the only route with this issue. It also takes an extremely long time to get from Brooklyn to literally anywhere outside of the CBD so I just don't bother anymore, which is a shame. Consistency in terms of timing of buses (not consistently late) and communication about whether buses are actually on time or cancelled. The 22 route should go to at least the end of Courtenay Place rather than stopping at the station. Windows of transferring needs to be lengthened - I have too many times where a transfer on paper works out, but then because of something as minuscule as traffic lights not being in favour or one of the buses being 30 seconds late the whole transfer is null and void. I now have to take more than one bus because of the hub system which effectively doubles my journey times across the city eg: from my home to hospital now takes an hour. Buses often do not synchronize so I have to leave earlier than I might prefer to make a hub connection in time to use my GoldCard within its period of validity. If I miss that time point then I have to wait another half hour and have to pay. You should abandon the three o'clock restriction on the GoldCard. Also I take the 22 Mairangi / Johnsonville route There are far too many hub / Vic Uni only buses many of which travel near empty. You should reduce their frequency and increase Mairangi / Johnsonville services, Vic Uni will still be served by those Making the buses more punctual and coming on time.
Get rid of the Brooklyn hub, make buses on the schedule turn up, and on time. Speed up the double deckers, our single decker on 17e route is constantly held up More number 2 buses, as these buses are generally standing room only by the time they reach my stop (cnr Newcombe and Karori Rd), whereas the 33 and 34 have seats available in the morning. I then have to transfer in the city to complete my journey to Courtneay Place. Put back the seats into buses where they have been removed. As a regular bus user I have NEVER seen more people standing in the area where seats have been removed than the seats would have provided. People are just not prepared to stand that close to each other, whereas seats force people closer together Most things. Give us back a regular (i.e. all day) service between Vogeltown and town (i.e. a direct route as we had with the pre-July 2018 no. 21 bus). Improve the pay and get rid of the split shift for bus drivers and you might get a lot more people taking the job- this in turn would reduce the bus cancellations. Better service for neighbourhoods such as Strathmore, which have had their services wrecked. Far too many "ghost buses" and cancellations. Replace the empty 23 buses that go through our
Page 125 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 neighbourhood to and from Houghton Bay, with buses that go to and from town. Provide proper bus shelters rather than the cr*ppy adshel shelters that let in the rain and wind. Put a pedestrian crossing at the Hutchison hub, the place is a death trap. Stop bus drivers playing ghastly radio music and talkback on the buses- we never had this before the disaster of July 2018. Another improvement would be to get rid of the ridiculous propaganda that keeps telling us things have improved when commuters can clearly see they have not. A complete change of the bus system to one that provides PUBLIC TRANSPORT. (Note those words "public" and "transport" which seem to have been forgotten in the bus catastrophe) Most buses don't go into town. They only go about 2.5km to Newtown. From there I need to change. Changing buses is not convenient and adds to the time taken for my journey. My bus to work in the morning is uniformly late by 4-10 mins. I still need to go to the bus stop on time (in case I miss an on time bus) but the bus is always late. Why not update the timetable if it's late every time? I spend a lot more time waiting at the bus stop than I used to. Buses don't turn up. Happened much more than it used to. Both at home stop and in town. I think (not sure) that live alerts have got worse. I used to be able to see the live times on my phone from my home in the morning but now I often just see the timetable time, not the live time. Can't think of anything actually for this journey.
Too few buses in the morning mean long waits & full buses that pass by my stop.
There are too few buses or they need to be bigger. There are too many times when passengers are left behind because the bus is already full. You can’t always wait for the next one. More frequent buses. Or just an extra one at like 8.20 would be amazing.
The route should start a few minutes earlier. Even when it is exactly on time (which is pretty rare at the moment), the students only get to school a short time before it starts. There is very little margin for error, and they are frequently late. There should be consistent drivers who know the route well, and priority should be given to ensuring the service actually runs to time, doesn't leave children behind, and actually gets them to school on time. Bus service down Middleton Road has been changed. (Route 19 and 60) Late night bus especially after 10.30pm especially on Friday and Saturday night has been cut so no service down this road. We used to have a good service before ( Route 54) which went around Churton Park then straight into town instead of changing buses at the hub (Johnsonville). Son now has to walk home in the dark from Johnsonville or catch a taxi. Also my travel to Porirua has been curtailed as the bus stop from Porirua to Middleton Road has been moved too far from the shopping centre. Difficult when one is older with a walking stick. Fed up with this debacle of a bus service. Key routes (1,2,3) need to be so regular as to not need a time table. Unusual
Page 126 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 routes (23) need to be running in a systematic way (every 30 or 20 min) so it is possible to predict connection between key route and unusual route. (the 23 only seems to have an hour where the interval is regular) I think there have been too many compromises with 'e' routes as the quantity of these at rush hour seem to prevent the key routes working. The 23z is an anomaly - it needs its own number as it is a short version of the e23, not a 23 at all. Things might be improved if the express rush hour buses (32?) ran on Featherston/Hunter/Victoria Streets to stop 1,2,3 buses getting clogged through Lambton Quay. People who catch these buses are commuters who know what and when they are catching. A smoother passage for these trips is desirable. I did an earlier version of this section - it went off to fast though
Buses rarely arrive at the scheduled time and sometimes there are large gaps between services. When leaving Karori this makes a big impact as the traffic becomes gridlocked shortly after 7:30am. A small difference in arrival time means a significant wait in traffic. Also it is nice that I have 2 bus routes to choose from but not strictly necessary and makes me worry about what bus I'll catch when I inevitably move house in the future. Unless I remain in Karori, I will most likely have to catch one route to the city centre, get off, wait for another bus, and travel the rest of the way to Miramar. Not really sure why you have 2 bus routes with the same origin and destination, more or less. Restore a #22 that allows Northland residents to get to Courtenay/Cuba/Lambton(and definitely, not just to the Rail). Provide enough #2 and other Karori buses for the morning and afternoon peaks, including university services. Abandon the idea of hubs - the planned Karori hub does not work. Listen to the needs of residents who use the buses, go where they want not where system designers want people to go Reliable buses and times that work for the user. eg the main stop in Brooklyn (7700) is near the school so is used by parents to get to work after school drop off. There is a bus (usually) at around 8.25am but school drop off is 8.30am. The next bus is pretty much always late so we're all left waiting for at least ten minutes (with a big crowd). If try to get on this bus further down (stop 7718) it is usually full and we have to wait for the next bus. So a late bus, then a full bus, then we finally get on and I get to work after 9am (15 minutes later than if I had driven in and parked). It is now at the point where if I have to be somewhere at a particular time (eg school pick up or a work meeting) I will drive my car. I avoid using the bus if I have a time bound commitment. The current set-up seems to be for commuters and students, not people who use public transport for all their travel. The amount of energy I have to expend trying to line up all the connecting buses I have to take to get somewhere (and to minimise wasted time hanging around bus stops) means that I sometimes avoid going out at all by using online services - and that money might not go to Wellington-based businesses. Fewer transfers would improve this so I'd like a bus service from Mairangi to Courtenay Place and
Page 127 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 back. It's not so bad heading down to the Karori Tunnel to catch a bus into town, but it tends to later - so cold and dark - and uphill - not much fun when toting purchases - for the return trip. A particular highlight was having to walk up the hill in the cold and dark when I had pneumonia because I didn't want to wait at a cold cold bus stop for another 30 minutes. Yay. (I understand this was to reduce the amount of traffic through Lambton Quay/Willis Street, but it's had the knock-on effect of making it really hard to run errands across town during your lunchbreak.) It's also a lot more pleasant waiting at a bus stop where there are open shops and more people when you're catching a bus later at night - I had to wait at the bus station after a fairly early show has finished (so 10/10:30ish) and it was like a ghost town. I'd also like later buses to Mairangi on a Sunday. This is a particular bugbear during the film festival. (Lucky I had pneumonia by then and wasn't going out so much, eh?) I'd like timetables to be adjusted to realistically represent the time it takes for drivers to complete a circuit (#13 I'm looking at you). There's no point posting a time that drivers can't achieve - it's not good for them or the perception of the service. I'm never entirely sure whether I've missed the bus and need to make a dash for a lift up to The Terrace, or the bus is just stuck in traffic somewhere. The 18e bus is too infrequent and never on time, often being very late and sometimes really early so that it's gone even if I get to the stop 10 minutes early. The real time information on the app is not reliable and accurate The 18e and 21 travel the same route up Ghuznee St and often arrive at the same time or a minute apart. If I miss one of those buses the next pair come 20 mins later. If the buses were separated by 5-10 mins the route to the University would be serviced more consistently without large gaps. Schedule more buses for the Karori route, number 2, 33 & 34. We are the biggest suburban in Wellington and the bus company should be able to cater for the large number of passengers using their service. Pay the bus drivers a decent salary and that could encourage and keep their staff. Loss of regular direct route from Newtown to Karori (the old #3), and of regular direct from Newtown to Miramar peninsula (the old #11 and 43/44).
Access to Te Aro / Courtney is rubbish, especially at night. If I'm on Courtney place after about 8 I have to change bus for what should be a 20 min ride home?!! 1. Reliability. I'm lucky in that my work generally allows me to flex my hours if my bus is late, however, if I have to be at work at a certain time I have learned not to rely on the bus turning up on time, and go for two buses earlier. That means I end up getting there way too early. 2. Capacity. #24 is the only bus that services Broadmeadows. Too often in the evenings it drives straight down Lambton Quay without stopping because it is full - generally because people are using it to get to the train station. That means I'm screwed until the next #24 comes because no other buses go to or past my suburb. 3. Route. The #24 route goes through the Khandallah hub. This adds uneccesary time to the journey when there are already a number of buses that service Khandallah. 4. Alternatives. As above, #24 is the only bus that
Page 128 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 services Broadmeadows. - nothing else even goes past Brodmeadows (apart from the #22, which takes an hour). When #24 is cancelled Metlink recommends using the #1 bus - this is pointless - I'm not trying to get to Johnsonville (if I was, I wouldn't be using the #24). A closer stop to Malvina Major. The south traveling stop is fine just outside Malvina Major but north stop is 100's on metres south. It should enable people to travel to and from Malvina Major. Currently I have to take my car. - The 23 now runs to Brooklyn??? And is empty from the hospital onwards, since everybody gets off there to catch a bus that actually goes somewhere useful. Same thing on the way back - I often get on the 23 to Houghton Bay at the hospital and it's totally empty. It's a huge waste of resources to be running this bus off-peak when it's not useful to anyone, and the peak-hour should be changed to the 23E route that goes to town (literally nobody wants to go to Brooklyn in the morning - why would they?) - the 23E doesn't run often enough - and now the "temporary" cancellations mean it runs even less. -the 23E should run BOTH ways at rush hour, and/or during the day. If I want to get home during the day I'm stuffed. - The 23E (again, the only bus I can catch) from town stops running at 7pm. What if I want to get home after then? - If I want to fart around and take two buses home, the 23 only runs every hour (if it's not cancelled). - I live a 10-minute drive away from my work place. I now need to walk for ten minutes and catch TWO buses to get to work - this can take up to 40 minutes. Walking would be faster? - If I and many other commuters are forced to catch multiple buses instead of one, why aren't they timed so that it's possible to catch them without a 10-15 minute wait? - The other bus stop I used to be able to catch buses from (7024) now has no buses that are of any use. Why have multiple buses been re-routed down Wallace Street (instead of the Basin Reserve) when Wallace Street is a two-lane road that is due for stormwater upgrades for the next two years? How was this not thought through?? - The new mobile app sucks - doesn't refresh the stops properly. Lots of clicking around - the previous app auto-refreshed and opened directly to "favourite" stops. - As a result of gross mismanagement, I avoid taking buses anywhere unless I can help it. It's expensive to Uber to work multiple times a week but it's more expensive to arrive late. - Please pay your bus drivers more, you have given them a **** deal. If they could just be relied on to be on time, or if not that to at least turn up within a reasonable period. I do not have a mobile phone so cannot check websites on the day. Buses aren't always on time (ie Bus 25 is typically late), which means if I need to make a connection (ie Bus 1 to get to Barker Street) I usually miss the one that would work with it. I have also found it is typically just faster for me to walk/scooter to work versus busing because it is significantly faster. The routes have now made it really inconvenient - I now have to take either 2 buses for a 5 k trip into town. The number 13 services have been reduced - GRRRRRRR - and now only leave from Brandon street when I work on Courtenay. So bus to get to it, or 15 min walkj. Buses in the morning on the 22 services are now overcrowded - also I need to go to the hospital and this
Page 129 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 now terminates at the train station. Buses are now traveling through already conjested intersectiosn and along custom house quay snarling up intersections. The number 14 gets cancelled due to not enough drivers! So unreliable that I was a regular bus user and have now reduced to 2 - 3 per week See above
Reinstating the #4 route would make a world of difference. Almost everyone is area drives to work. We bought our house because it was on a good bus route. Now we take the car everywhere. - Frequency of the Mairangi bus in the evening - if you're wanting to get a bus home in the evening, this bus is only every hour from 8.30pm. If you're out for dinner/movie and you miss the 8.30pm bus, you have to wait another hour for the next one. - Mairangi bus not going to/from Courtenay Place - for me, the bus is not a convenient way to travel to/from home as I still have to make it to the Bus Station to pick up the bus when going home, or get off at the bus station. I then still have a walk/catch another bus to head up Willis Street. This is also particularly annoying in the evening if you are out on Courtney Place/entertainment district and you're unable to get a direct bus home from there. i would love to see a regular bus route between Porirua, Tawa, Johnsonville to Petone, Lower Hutt. Alot of people in Wellington like to avoid the city because of the earthquake risk, parking etc, so choose to live and work in the outer suburbs. Would be great to link Lower Hutt with the Northern suburbs. I would take the bus to work if there was one bus between the two The final bus that takes me back to Crofton Downs leaves at 5:16. If I am arriving at 9.15am, and leaving at 5:16pm, I am not doing the hours I am contracted to do. We need busses at least every half an hour through to the Northern Suburbs after peak times. I am sure I'm not the only person going to the Northern Suburbs from the Uni & not wanting to use the expensive train. To be honest I dont know if you can, but it would be good if the service was quicker. Not sure if theres a more direct route, but main problem is traffic which is tricky to do much about! Maybe some express buses? Buses that turn up every day on time or close to it. An app that loads changes quickly and provides timely alerts (no it doesn't now). The 23 route is not really useful to me. There is nothing I want to do in Kingston. Changeovers in Newtown are often a cold, wet experience. I occasionally use 23 or 23e to travel to Houghton Bay from Hornsey Rd during summer - it would be much more useful to have the 23 bus terminate or loop through Kilbirnie where shops, schools, rec facilities etc are (so extend from Houghton Bay around Lyall Bay Pde, Tirangi Rd, Coutts St, Queens Drv, back around to Houghton Bay) Having some off-peak services on the 21 going near Lambton Quay. There was previously only one bus an hour, but it meant there were some direct services. When I have tried to use the hub at Karori Tunnel to change to the 21 on the way home, it has taken me three-quarters of an hour to travel 4.5
Page 130 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 km from town, so I gave up on doing this and more often drive now. If the hub had more regular services that connected, it would be a great improvement but probably this would be uneconomic. More busses up and down the 34 karori west route ...a lot of people including myself previously relied on these hourly buses to get them from home on the Karori 34 west route to the mall down the road to do their business... Then back on the same route the next hour...to go back home ... I'd like it to be at least the way the way it was prior to all these changes to the route took place...if not every hour up and down the route and back home could be improved to every hour or every two hours from a to b being from my house to Karori centre and back home...please and thanks... Return the root 54 bus from town to Churton Park. It worked beautifully for us and all our neighbours.
more frequent buses from karori to newtown. i often get home very late from trying to constantly get on bus transfers and it can get very messy when buses are late. i basically have to leave home a lot earlier than i would otherwise to leave plenty of time in case the buses are late. having the 2 bus go to newtown again would be awesome. There are only two 31x buses I can catch and they are a little early for me. There could be more 31x buses - two or three more from CBD to Miramar in the morning, and Miramar to CBD in the evening. Having all express buses running hourly in both directions all day and weekends would be better still. I think, personally living on the very last stop in titahi bay; Gloaming Hill (Onepoto) which is actually reasonably close to the main road going to porirua city, i find it absolutely ridiculous that I have to sit on a bus for almost 30 minutes when the last bus stop isnt too far from the main road going into the city centre. I wish that I was able to take the bus stop on Gloaming Hill heading towards the main road and go straight to the train station instead of going the other direction and sitting for 30 minutes. (I hope you understand my drift) Before the buses changed there used to be the johnsonville-titahi bay bus which I hope you could bring back which was great. I think in general the buses in the porirua and tawa area could definitely be improved. I'd hope you'd look into this. The headway on now route are too infrequent. Capacity is insufficient after 7pm from CBD to Seatoun. Buses after 7pm are frequently absolutely full. I have a choice of routes 2, 12e, 35 & 36. Yet after 7pm it's basically only the 2 which only comes every 15 minutes (though it's frequently late) and it's uncomfortably full. The journey across the CBD takes too long. We need more bus priority at traffic lights and full 24/7 bus lanes through the CBD. For example, the buses get caught up on Courtenay Place at Taranaki St because of car parking on Courtenay Place. The bus lane ends at 6pm and it's full of cars from 6:55pm. This is ridiculous. We need permanent bus lanes to improve journey time and journey reliability. The new routes around Khandallah / Ngaio aren’t as convenient, particularly in the afternoons / evenings. Improvements that would be good for me are 1- The no 26 bus starting a bit earlier in the afternoons. It’s the only bus route
Page 131 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 that goes directly past Ngaio school and I can’t catch it to pick up the kids at 3pm from school 2- A bus route from near Mysore St (either the 25 or 26) that goes past Cuba St and down Courtney place. The 25 now goes to Aro valley, meaning I usually have to change buses. Similarly, I have to walk quite a bit further now if I’m getting a haircut in Cuba St to gbe t a bus home 3 - More buses after 6.30 in the evening to get home to Mysore St. The 26 bus stops early and the 24 route now stops up at the village before going to Broadmeadows. Drivers need to be paid a decent enough rate so that enough people will actually want to become bus drivers. We should also have a 100% electric bus fleet. One specific improvement is that there is no direct service connecting suburbs such as Island Bay to major schools such as St Patrick's College, Rongotai College and St Catherine's College. The school buses are packed and it's a real mission for any students who are trying to get to these schools, or get home. The number 1 should be extended to go through to Kilbirnie, that's where the depot is anyway so it makes sense. It would also provide a decent connecting service for Kilbirnie, Lyall Bay, Houghton Valley and Island Bay. More double-deckers and/or larger buses at peak times
Bus drivers who run red lights are a problem. Also bus drivers who park on the footpath and yellow lines in the Johnsonville Mall car park ,while waiting for their service to begin. These actions are illegal and firstly causes danger to pedestrians. Secondly this makes it difficult for cars to turn into Gothic Street when exiting Mall Car park from the railway station side. Perhaps your drivers could get more training on the road code? Replace the standing spaces with seats. Make sure most people can sit, by providing enough buses, rather than jamming more people in inadequate space.Stop wasting money replacing perfectly good bus stops with expensive and pointless upgrades. I catch the no 2 to and from work. In terms of space, I have no issues (as I am neat the end or the beginning of the runs. However, I find that the buses are frequently late, sometimes by almost 10 minutes. This is particualry frustrating when I am on the way to work, I catch the bus that should depart my stop (Karori tunnel) at 7.45. The earlier option is almost 20 minutes earlier (it would be good if there was a bus in between. I think this might help with crowding and help the bus stay on time too. To be fair, there has been an improvement in the past few week. Bus has been on time (or very nearly on time). Seems to be a regular driver, which might be helping. They could ALWAYS arrive on time! The drivers could stop being so arrogant. Most of them are so unfriendly and seem to not want to be there instead of being grateful that they have a job. And also when they are questioned about being late, they couldn't give a toss and often get really defensive or abusive. Also, I get on the bus just two stops from the beginning of the run and some of the drivers have clearly been smoking ON THE BUS before they start the run. This is totally UNACCEPTABLE!!!!!!!!!!!!!!!!!!
Page 132 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 realtime - this is NEVER accurate. it's an estimate of when the bus should be there and is always wrong, needs to be actual real time, not staying on due for 8 minutes then dropping off the board. The 32x and 1 need to not go to johnsonville. only railway station. The 1 is constantly effected by traffic by going all the way there instead of just to the railway station. The 32x needs to be 'express' in the old term, not pick people up when we get to courtney place, only drop off. My trip used to take 20min and now takes 40min at least. this is also due to double deckers driving slowly and taking more time for people on and off the bus, but would be greatly helped if it didn't pick people up at courtney place. Since the review was implemented buses have dropped in frequency during peak hour from 4-5 minutes to 8. Leaving from the depot heading home in the evenings I can often stand there for 20 minutes watching buses showing as due drop off the electronic timetable. In both directions buses are routinely late or do not show at all. As the buses are usually double deckers in peak hour the journey is much slower, with people getting on and off and the driver having to drive more slowly. At times it is quicker to walk home than bus. 1. Better ventilation on some older busses. The windows are never open and it is difficult to open them when people are already sitting below the windows. The back windows can be too windy for some passengers (as the window is at eye height). For comparison, the ventilation on the double-deckers is always excellent. 2. More bus lanes. Congestion on the road means the bus is very slow and unreliable. There should be a bus lane for the morning peak city-bound along Newlands Road, Ngauarnga Gorge, Hutt Road and Thorndon Quay. 3. Remove some superfluous bus stops on Thorndon Quay which slow down travel times. Please remove stop 5494. Even better would be to consolidate 5494 and 5492, because it is difficult for cyclists to cross from the Hutt Road shared-path to the on-road cycleway (city-bound) when a bus is stopped at stop 5492. Travelling from the CBD one could catch bus route 3 previously that went straight to Newtown. Presently can't do that except 23Z which is hourly. Should be every 15 mins. Route 3 should be restated as previously would solve many that are dissatisfied. Presently one has to catch route 1 then walk to the Newtown CBD to get to the library or shops instead of being at bus stop at Mr Bun Bakery - Mexican restaurant stop, Newtown via bus route no 3. or at hospital stop exit and then catch bus 3 or 23z to travel approx. 200 meters to the Mr Bun Bakery Mexican restaurant stop -again two fares. Travelling from Newtown to Cambridge Terrance via basin reserve one has to catch route 1, 29, 3, 18e travel 100 meters approx.to the bus stop at income support, Newtown, wait / transfer to catch bus route 1 to Cambridge Terrance or Courtney tce. Two bus fares instead of one. $2.50 plus $4. Travelling from Lyall bay to Cambridge Terrance one has to catch bus 3 to Newtown at income support stop, then transfer to bus route 1 or at Kilbirnie transfer on to bus no 2 again two fares where previously route 3 and one fare. Existing routes seems to be a revenue gathering exercise forcing people to pay two fares. At present travelling from the CBD route no 2 seems to have three times the number of buses some two buses at the same time a
Page 133 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 over kill every 10 minutes - one always seem to be empty at the Courtney place Cambridge Terrance end. Perhaps one of those buses could be a no 3 every 15 minutes. For Gold card uses peak hour restrictions are too restrictive. Have to Pay after 3 pm when school kids can still get buses at their cheap rates. The buses travelling the opposite way to peak traffic always have plenty of room as it is not peak travel to city in the afternoons. Same in the mornings travelling the opposite way CBD to the suburbs , Newtown, Layall Bay is not peak travel for passengers as the peak travel is into the city from the suburbs, not to the suburbs. Accordingly gold card uses should be able to use their cards if travelling the opposite direction to peak direction buses 3pm to 6pm. Peak direction 3 pm seems to early as peak travel in the after noon's does not start until 4 pm so gold card users should be able to use their cards. Why restrict gold card users as there is no restrictions at peak times for wheel chair users. The restriction seems to be discriminatory, discrimination against the older generation in favour of catering to highly discounted school kids fares at 3 pm despite their also being special school buses for school children only, which is totally unacceptable. The same applies in the mornings, Gold card uses should be able to use the cards from 6am if not travelling to the CBD but away from the CBD, in other words travelling in the opposite direct to peak traffic flows. Lots of gold card users would like to travel in the opposite direction to peak traffic flows but they are forced to wait to the cards at present become usable. Again this appears unacceptable to us as most of the buses are empty travelling to their peak times area start stops. Sometimes the buses don’t arrive. Often the buses are running late. My morning bus is always packed. If I miss my normal bus the next one is 20 minutes away at peak time. This is not a satisfactory peak time service. Doubles decker buses add at least 10 minutes to travel time. Feeder buses for Miramar north are few and far between. RTI boards are often wrong - buses disappear without arriving. Off peak service to Miramar north is very poor and discourages people from using buses. For example if I go home sick during the day, I am faced with a 40 minute minimum trip and then have to get off at Miramar hub and walk or wait for a feeder. The service discourages the older folk in the community from getting out and about Live near a number 22 bus stop. Could get on and go straight to Newtown on the weekend or catch it home if I missed or the 14 was fill. How it only goes to the station witch is stupid it should go to the hospital or Newtown Travelling to Newtown could be made easier if the 23 extended to the Brooklyn shops such as the old 29 shopper route did. This would mean I would only need to coordinate two buses instead of three if I wished to take this route. This would also be improved by a slightly smaller bus (if one is available) as the larger bus going along the smaller streets is sometimes nerve-wracking bordering on terrifying. 32 Express Molesworth Street. This is a bus I get weekdays.However at times its takes as much time to get home or to work as the number 1 bus. The express is meant to be faster but it is now. People can get on at Courtenay Place I know they be going to Molesworth Street but under the old
Page 134 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 System there was a number 4 which did this this Journey. At times by the time you get to Adelaide Road Newtown it can be full which means people are missed. It looks as if the 32 does it for both . Number 1 bus is taking longer picking up everyone and get delayed coming from Johnsonville. Buses avoiding Willis St and Lambton Quay has meant I no longer have a direct route to somewhere near my house, I catch the overfull Karori buses to the Karori tunnel EVERY day near where I have to park my car. I don't want to take my car each day such a sort distance but it's a half hour walk from the tunnel and there are never any Mairangi buses when I get off before the tunnel. Ban cars from Willis St and Lambton Quay not the buses #14 very crowded in the afternoons. Needs to be every 20 minutes from about 12 o'clock. Often standing room only and most of the people in the bus are elderly which is not safe on such a windy route. Having bus go to northern suburbs once an hour only not very convenient. I suggest turning the #25 route into a loop that goes in both directions which would connect Western suburbs with northern suburbs as well as connecting zelandia with Otari. This would also travel close enough to the university to make students living further afield be able to get to class (or be able to transfer at chaytor). Make the loop in both directions The hub and spoke system could be removed.
The community of interest of residents of Highbury and the adjacent area of outer Kelburn lies in Kelburn (shops, school, university, medical centres etc, not Aro Valley), and those travelling beyond the village almost invariably want to go to the parliament end of town. Many of us made this clear before the new system was set up, and predicted near (or even fully) empty buses leaving from and arriving in Highbury; this is what has indeed occurred, as people now generally (including myself) take their cars instead of public transport. Bringing back the old 20 route would address this absurd situation. Not great services from Khandallah to Otari/Wilton
It takes too long to get across town especially going home. Too many stops.
More frequent 83 Courtenay Place/Eastbourne services, especially after 7pm. Route 83 buses are frequently cancelled, especially at night.
Have drivers adhere to road rules (they run red lights all the time), corner a little less fast and brake gently when pulling into bus stops (I have almost been thrown a few times and it is even more of an issue when passengers are standing). The busses themselves are not reliable enough, my bus broke down this morning and I walked some distance to work. Stop 2 way bus system for broadmeadows . (Doesnt work well. ) Way romany bus stops both sides of the road for a small suburb
The 81 at 7.31 that used to take me from my place to the 7.45 ferry is usually cancelled so I have to drive. RTI boards are often unreliable and don’t match
Page 135 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the info on the app The old route 54 worked well for me as it went down Middleton Road, and started in Courtney Place. It went at regular intervals and reliably turned up. Now there are fewer options for getting to and from work, both in terms of bus routes and frequency of services. The buses are less reliable when they turn up early. I can appreciate 1 or 2 minutes, but sometimes the buses are more than 5 minutes early (particularly in school holidays when there are less patrons). This is more of a concern going into town in the morning, as opposed to travelling home after work. Another improvement could be that the 19 and 60 routes run in peak time. Then I could catch a lot more buses (ie. most number 1s) to Jville hub and transfer. In the old system, I could catch a 53 and the driver would call ahead and tell the 54 drivers to wait for a transfer. This service seems to have been eliminated without replacement. This type of service is what made Newlands Buses so personable and part of the community. While now, the whole Bus system seems more corporate and less community/consumer-focused. You have suspended the 8.10am bus from Owhiro Bay into the city (I believe this was the 7.46 from Hutchinson Terminus). This was the obvious commuter bus from Owhiro Bay for anyone that works in the city starting at 9am. It was always full by the time it reached Brooklyn and then crowded if Brooklyn folks had not managed to get on a no 7. Now the buses are too late to get into town by this time and the earlier ones do not go all the way into town so you still have to connect in Brooklyn or Newtown. I have been the alternatives and NONE have been anywhere near as busy as the 8.10 (7.46) was. The trip home is much more complicated. I finish work at different times, but always before the 27 comes home in the evening. The two homeward journey buses lave too late for me. This means I have to get the number 7 and walk down the zig zag from the Ridgeway to Balfour Street. While this is workable, it is not ideal. The other alternative is to get the number 3 and then the 23 but this is hopeless, because the buses rarely align and I spend ages waiting at the Hutichson Road hub. If the weather is bad, its a miserable wait. There are three No 1 routes to three different parts of north Wellington. The numbers need to be different for each route. It’s very confusing, at present. Drivers need to wait until all passengers are seated before the set off from each stop. It is impossible to get to Mana View from Grenada Village by bus. Even using train and bus, the timetable runs too intermittently. Less cancellations. When busses are only every 30 mins, a cancellation represents a significant delay. Provide a direct bus to Churton Park that does not hub through Johnsonville to improve capacity to Churton Park. Have drivers stop at select stops until they’re on time if running early. The bus due at Wellington stop d to Churton Park at 3.36pm is early nearly every day and the driver stops until 3.33 only. Buses don't turn up. Limited buses from Brooklyn school from 8.30-9am (drop off can't be before 8.30!) so it is impossible to get to work by 9am (central Wellington). Would get the bus more often during the weekend if there was a reduced rate - especially for families. Much cheaper to take car
Page 136 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 and go to Lower Hutt to shop. GPS unreliable - sometimes buses appear when not showing on the screen. Buses are too small now. People regularly have to stand before we get to Ngaio Gorge in the morning. There have been a lot of cancellations meaning that I cannot rely on the bus if I have an early morning meeting. Buses are less frequent in the evening. Some drivers drive too fast or are hard on the brakes, resulting in an uncomfortable ride. I was very happy with the 43 and 44 routes and timetable as they were before the changeover. There should be an easy ability to get live gps updates on a bus on mobile ( site isn’t mobile friendly). Push alerts when bus is cancelled
The 29 from Island Bay to Brooklyn doesn't need to turn right from The Parade (via Mersey Street) to Derwent Street, as there are no bus stops on Derwent Street (between Mersey Street and Shorland Park). There is often a delay as the bus attempts to turn right from The Parade into Mersey Street but is held up by oncoming traffic. The bus could instead continue along The Parade and join Derwent Street at Shorland Park. Occasionally the bus driver will show initiative and do this anyway. Cancellations of services makes travel unreliable. It's not nice being stuck in Happy Valley on a winter evening due to a cancelled service. Route 1 could often be a 'no need to look at timetable, just show up at stop', if it wasn't for the cancellation of services. The cancellation of services also has an impact on ability to transfer to other services. It could actually turn up
#30 buses are either full or cancelled ALL the time. From Lambton Quay to Miramar around 2pm if #2 buses if cancelled I get stranded in town unable to get to Miramar in time to get kids from school. Again #30 so unreliable. We regulars joke while waiting for it whether to gamble to wait for it or take the slow #2 to at least get home. It's super-simple; PAY YOUR DRIVERS MORE AND IMPROVE THEIR CONDITIONS! FFS, we're not America. I have witnessed several times conversations between drivers changing at the end of the line, talking about stress, use of anti-psychotic drugs to cope, and they are obviously not in good mood. As someone who travels the same route as the bus on a motorscooter on other days, I also have to comment about drivers manners and slightly possibly their skill. They 'assume' right of way which can be very dangerous. They often cross the central line considerably, making even me on my little bike have to tuck in by the parked cars. I know the road is narrow but the busses are no wider and I feel like the older drivers (pre-revamp) were much more considerate. I have also noticed just lazy driving, just not pulling the bus across into a stop properly, carrying too much speed into corners and the like. It's fun as a passenger on the top deck but it's a bit scary as a bike rider. I can see obviously how these behaviours are enhanced by driver stress. I believe (without evidence, but as a human who has managed teams) that you would find a lot of the 'problems' you are having would be improved if the drivers felt valued by their employing org
Page 137 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 and felt adequately remunerated. Drivers who gave a **** would be motivated to be on time and make the network work. The issue is they feel stressed and demotivated. All you need to do is change this. Spend all the money you're wasting on things like this survey and this review, and just pay the people more. It's one of those, so obvious things that you're falling into the neo- liberal government behaviour trap. Trust the original review; improve the execution (in this case the pay and conditions of the drivers) before you throw the baby out with the bathwater. It's interesting to see your definition of 'peak time', because I'm often having to wait longer than 10 mins for a bus in those parameters to get the number 3 between 8:40-9am on constable st in the morning, and between 5:54-6:30pm from Lambton in the afternoon. Would be good if the buses came more regularly in those peak times. Obviously reliability is still a big issue. Very regularly i will get an uber from the bus stop due to no shows (the other saturday night i waited for 40 mins at 6pm and nothing showed). A direct service from Woodridge to Petone in Lower Hutt would improve my every day experience on public transport. Currently I need to take buses 57 and 83 to get to work everyday and managing times between two different buses does not usually works with unexpected delays. Buses at peak times from/ to Karori are usually full and not frequent enough. Bus drivers seem inexperienced. They often fail to brake and accelerate smoothly, particularly in and out of bus stops. I've seen several near misses for falls. Sometimes the bus ride is so jerky it is difficult to stay on sideways fold-down seats. I avoid buses where i cannot sit down because standing on such buses is difficult. We have gone from 3 or 4 bus options to 1, which now goes down congested stop/start Wallace street. I preferred going down Adelaide Road and Cambridge terrace on the dedicated bus route - which now only has 1 bus! I also really don't like the double-decker buses. Pricing is terrible. Double tap Snapper system is terrible, especially getting on the bus with too many things and forgetting to swipe off. Disappearing buses – a reliable and more accurate bus timetable. Uneconomical interior design of buses. Gold-fish fluro lights lit up inside the buses at night, and people can't look out and enjoy the city. Double Dekker buses seem novel, but I don't think they've yet to prove their worth. Generally a bit cumbersome and annoying from a user perspective to be honest. The buses could leave on time if some of the drivers had a little more urgency for their job - the little room across the road used to make cups of tea and coffee often appears to be abused and as a result, the bus is late almost every single day. I want the #25 bus to be fully 100% electric. I miss the trolley bus that ran Aro Street and I think it was a big mistake to get rid of electric trolley buses in the City. This was very short-sighted of GWRC officials and staff. The least that can happen now is for Aro Street to stop being polluted by diesel and commit to 100% electric buses on route 25, and then for all of the city. Revert to the previous system
Page 138 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019
The accuracy of real time. Buses say they are on their way or scheduled on real time but never show up.
More notice if the buses are cancelled, especially in the mornings.
Change back to the old routes
Busses often full when they get to my stop - which is at some distance from the city. I live in Rongotai. Many intermediate and high school students need to get to Kilbirnie/Rongotai for school. So, the services coming e.g. from Mirimar are full at peak times. My stop is the first at the eastern end of Rongotai/Kilbirnie - so two stops before the students need to get off. This means people at my stop who need to get through Kilbirnie and into town sometimes can't get on the bus. The bus service is very slow and needs quite a long time. The buses have to let everyone in front,pedestrians and cars with 1 person in it. Madness! Bus has to go through god knows how many traffic lights. It is just not efficient Also re fares: why is it not possible to offer an affordable monthly pass? If I have to get off and on again,I have to pay each time. Unheard of in Europe. Number 2, 12e and 36 buses Re often full by the time rhey get to Hataitai. Need more buses on those routes or more 35 buses.
Having more busses to the suburbs directly from town instead of having to change to another bus
Look at your data. There is little need for the amount of OFF PEAK buses in this area Monday to Friday, and There is NO need for buses every 30mins on a Saturday. Its absolutely ridiculous and your own data shows this. The off peak time table needs to be reviewed, buses reduced. There is NO need for a midnight bus (No.17) six days a week. I'd recommend great community consultation, rather than just talking to Brooklyn Residents Association that VERY FEW people are members of and has been run like a dictatorship by **** who has not listened to nor provided any feedback from residents that have challenged his opinion. The buzz no longer goes to where I need. I don’t want to travel to the Railway Station - it is a useless destination and I don’t change buses. Instead I take the car or get Ubers especially at night. No one wants to go to the Railway Station they want to go much further into town. And it is infuriating trying to get home from Courtney Place or Willis St. Get the Mairangi bus to run to Courtney Place. Coming home is the problem as the 25 now runs down Willis Street. The 24 at the bottom of Cuba street only goes every hour. Now I have to walk to the Old Bank stop in Willis Street in the hope of getting a 25 and then find the 25 and 24 are running very close together - so what is the point of that? Spreading them out would give a much better service. If I am returning off peak as I do sometimes on the gold card it is quicker to get the 1 to Johnsonville (every 10 minutes) and come home on the train so I now have
Page 139 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 to travel further in order to avoid a long wait at an uncovered and draughty bus stop with no seats. Having hubs is ridiculous in a city the size and terrain of wellington - the city itself is a natural hub and having a single route to the whole Miramar peninsula absolutely guarantees NO flexibility or choice for all the suburbs between the city and the oeninsula The mairangi bus needs to go to the hospital and along lambron quay and up to the terrace again
However the route could be speeded up by removing some redundant bus stops. Two in particular are bus stop 5123 and 5131. Both are about 50m from another bus stop. 5123 is inconveniently sited in that it block traffic flow and does not have a bus stop , while 5124 is less than a minutes walk away and has a bus shelter. The route could also be improved be extending it to finish at Coutts St Kilbirnie near the tunnel under the runway. This would get passengers within close walking distance to Wellington airport terminal without the need to change to the airport flayer buses. The route could also be extended to start/finish at the intersection of Curtis and Albemarle Sts in Wilton rather than Surrey St. This would make taking a bus to Ian Galloway Park a more attractive option than it is now. Consistency with the bus size Need double deckers on peak from Lyall Bay to CBD and return morning and evening.
Snapper - also on trains Reliability on #1GV sometimes an issue and shoulder peak headways need to be better
A the Brooklyn library 'hub' there are now far too many buses, this is already a congested busy area and then to add four buses is just silly. Before 6pm when there are many people trying to get to the shops, home, to the various community venues etc and then to have a bus waiting at the hub, with another pull in and then another turn up to pull in, making three! The two buses then have to drive around in a big circle with yet another bus pulling up, the no. 7. This is not a one-off, I have witnessed it a number of times, Four buses in our small congested village! Now having four buses in the hub regularly when only two used it previously has had a big impact on noise and traffic. The noise is awful, the buses wait turned off, but sometimes they sit with their engines on, When they start up again they let out an almighty roar that is so loud and offensive, it can be heard down the various streets and right through the valley. Journey times. Hubbing adds a 10 minute wait time to my journey home. That's 50 minutes lost of my time each week if I took the bus. And that's not z good time of the day to lose time. Either run the 21 directly into lambton quay or run more freqent buses on the route. By way of a comparison, my home is 12 minutes by car from my work during non peak travel times. During peak times it is 20 mins. I am NOT prepared to double my journey time for the privilege of taking a bus. 30 mins I.e 1.5 times car travel times is my max. Express buses are longer journeys now Drivers park too far away from
Page 140 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 footpaths Bus drivers not knowing that express fares no longer apply All buses turn up the same time, eg three buses going to the same location at the same time, one behind the other Bus timetables finish too early or not enough buses eg no. 27, only two buses each evening to use The new suburb ‘not in service ‘ has the most buses Call centre when ringing to complain don’t care, seems the complaints are getting too much for them. I’ve even been hung up on. Probably more to say here, but giving up The weekends can be very busy on the number 2 quite often on Sunday afternoon it is jam-packed at the bottom of Lambton Quay going up Bowen St. I liked the previous number 22 route the 18e replaces that was a great timetable and suburbs it covered. The numerous options for the #23 services are a bit confusing with a standard 23, a 23e from the Zoo, a 23e from Houghton Bay, and a 23z. Surely it would be simpler to just have 1 version of this service, all starting at Houghton Bay. 1. There's too many buses for the population/area. 2. The peak-hour buses are too big! The double axle ones 3. There's too many buses for the population and its causing disruption to residents 4. The buses run far too late into the evening 5. Parked cars on the road are being damaged by buses on Karepa St. 6. Electric buses please!!!!! I live in Karepa St, Kowhai Park, and have done for 15 years. As a regular user of the no.17 bus service, and former No.8 bus service, I believe the current level of bus service during the week and weekend is excessive; and the reduction in direct routes a step backwards. The new large buses; (I'm referring to the large double axle buses), are too big for such tight and narrow roads like Karepa st, and it has been a nightmare for residents. They are also very noisy and polluting! As a result of the changes I have had my car damaged by the double axles buses, as well as been stuck between two buses on-coming buses meeting one another on Karepa St; caused traffic jams and congestion, in and out of Kowhai Park and Karepa St for all commuters We have far too many buses servicing the Kowhai Park area for the population, and the off-peak buses are regularly empty or have very few people on them. This is especially true of the weekend service. The buses are also very noisy and have been damaging roads. Buses that ran once an hour would be better than the current service. However, I would question the need for a direct route in and out Wellington CBD late in the evening or past 10 pm at night. Kowhai Park is a quiet residential suburb and there is little demand for the off-peak service. Access from Northern Suburbs to Hutt Valley. Accessibility of services and information.
Buses should be required to pause when necessary in order to not get ahead of their timetable, especially when the service interval is longer than 15 minutes, say. Teach your drivers to obey the NZ road code. I am sick and tired of drivers running traffic lights. Drivers speed up to run the lights and hang on to the ticket machine with one hand and the other on the wheel and going wide and crossing over the centre line, and bugger if a vehicle coming up to the
Page 141 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 intersection. Point this out to the driver they just deny it. Not coming to a complete stop at a stop sign. Not giving way at give way signs. Blocking intersections( Railway station hub Mulgrave St) bus driver followed another bus which has stopped and the lights changed and the cars coming down Mulgrave St where blocked because of it. Drivers not allowing people to be seated before moving off from the bus stop. Making it a big deal if you ask the driver to kneeling the bus as they don't believe you have a disability Cross the centre line because of parked cars with out making sure it safe to as they use the the bus as a weapon and and expect oncoming cars to get out of there way Not indicating at roundabouts or pulling in or out at bus stops. Not slowing down for temporary speed limits (road works) Not following the posted speed limit. When going through roundabout (dual carriageway)(Ironside and Middleton Rd Johnsonville) instead of slowing down cross over the centre line with out caring if there are other vehicles using it. It's the same thing I am bigger than you so bugger you I don't care. You know just the basic things in the road code which every one is meant to obey. They forget they are responsible for passengers and other road users safety. The Mairangi bus needs to travel through the city as far as the eastern end of Courtney Place. It is also one of the routes that has lost services in the morning due to the cuts. Cut the 17 and have a few more 17e but make sure they are not huge noisy double axle buses. Electric or Charlie Brown buses would be better if keeping 17 route. Have a time board outside ANZ bank lambton quay Stop the 17e going to the library, doesn’t in morning but does in the evening Electric buses for this area would be great. changes to the timetable Inclusion of Ashton-Fitchett Drive in the No.17 route
1. Having a 'true' 32 express service (no pick-ups after Hall street, no drop- offs before Courtney Place and the reverse when heading out to the suburbs [as per the previous service]. 2. Reliable services - buses arrive and depart when due instead of multiples leaving at once due to lateness 3. No cancellations except in dire emergencies. (unacceptable that you can't get drivers. If drivers were paid properly, I have no doubt you'd find staff as most of the drivers employed prior to the change have disappeared and it doesn't take a genius to figure out why.) 4. Remember that public transport is a service which is better for the city (and country for that matter) and do your best to encourage its use. 5. Educate drivers so they understand they are there to provide a service and teach them about fare costs, parking close to the curb, lowering buses so that infirm passengers can readily board or get off. a 6pm #20 from courtney Pl to kilbirnie
-Lack of express buses that arrive in Miramar before 4:30 - Express buses to Miramar that get people to Miramar before 4:30 -The 31 and 30s are not really expresses because they stop in Hataitai in the mornings to pick up passengers - sort out the poor bus routes in Hataitai so those people actually
Page 142 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 have buses to catch -Not enough 31 and and 30s in the evenings - have more 31 and 30s -18s don't meet up with buses arriving in Miramar, if catching a 2, 12e, 30 and you want to go in to Miramar North the 18s are irregular and not useful - instead of having a big bus have a smaller bus which does constant circuits from Miramar North to Miramar shops -The length of number 2 bus route - they are too long and make bus times unreliable, could make bus routes shorter. -It's weird that 30s and 31s arrive so close together at the Miramar Ave hub - you could split their timetables so there is gap between them. -Lack of a bus that goes through to Miramar North that also goes through town - have an alternative 18 route which goes through the main route in town (Courtney Place etc) -It still sucks that people with limited mobility who want to go into town from Miramar North have to catch two buses to do it Too many cancelled services, not enough express buses from Berhampore after 8.30 am, a big gap in service from city to Berhampore between abt 5.10 and 5.40pm, too many old buses, buses too full to pick us up, unable to top up snapper on my iPhone and too few top up stations, buses blowing cold air conditioning even on cold days, need more bus priority lanes The new timetable is worse than before and not always reliable. Previously there was a bus from Thorndon Quay to Khandallah around 2.30pm which arrived at Cashmere Avenue School around 2.50pm, just in time for school pick up. Now the bus gets there just after 3.15pm, and that's only if it's running on time which it often isn't. This is very inconvenient for part time working parents on pick up duty. The only other option is to take the 25 around 2.25pm, but means having to leave work early and there is then a 10 minute walk from the bus stop to school. The new timetable also has fewer buses into town at peak time in the morning, as before there was the choice of the 43 or the 46. The 8.45am bus is frequently late. It's also annoying only having 1 bus per hour for the 24 on the Onslow side of Khandallah. Previously because of the loop system we could take a bus every half hour from home. I no longer take the bus into town on weekends because of this. The other problem I have since the changeover is that the quality of the driving has gone downhill. Drivers are crossing the centreline around corners, braking too heavily, missing stops, and taking wrong turns. Due to all of these reasons I had mostly stopped taking the bus to and from from work and was ride sharing with a friend. WCC have recently increased the parking charges for Thorndon Quay so it is no longer cost effective so I have reluctantly gone back to the bus. It does not seem to have improved. More frequent buses at peak times going through Kelburn to Karori - #21 route More buses and more frequently #2 route Buses to have more seats - stop taking seats out! Better training for drivers - I’ve been on buses where the driver doesn’t appear to know the route Bus hubs. Having to get off one bus onto another increases travel time, and not enticing if the weather is bad. If the aim is to get people out of cars onto buses, then the travel time needs to be competitive, and it still needs to be comfortable. I used to live in Melrose and used to take the 23 bus. But I totally stopped using the bus service because of the route change that now
Page 143 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 ended at the hospital. I ended up driving every day, or even walking as that was quicker than taking the 23 bus, waiting at the hub, then getting a second bus. * More public buses to connect Karori to Johnsonville area (not just the School buses) for loads of kids and adults that have after School things to still get to-from Buses are not regular enough during peak times. Slightly better in the last few months but are often full and do not stop the last few stops for passengers to get on (this does not affect me often). There should be a bus (either 13 or 22) running every 10 minutes around 8am to town, and every 15 minutes home between 5pm and 6:30pm. Buses in town are still disappearing from the electronic screens occasionally. The bus electronic time table screens should not display buses that are not coming. The fact that I now need to transfer buses to get to work is annoying. Either: 1. Bus 13 and 22 should terminate at the Kent terrace end of Courtney Place. Or 2. A more regular (every 2 minutes) buses from the bus station to Lampton, Willis, Courtney. My big idea for you is to make this stretch through town bus only (plus limited other vehicles), remove the traffic lights, and make it pedestrian friendly. This bus circuit, running every 2 minutes should just do this run so it can keep on time. Main problem is that buses are grossly overcrowded at peak times, in and out of town. During peak hours the traffic makes the journey from Karori to CBD painfully slow. The solution to both would seem to be increasing bus capacity during peak hours. During evening peak hours its often not possible to even get on a bus in the CBD especially if its raining. Sometimes buses don't turn up. No 1 bus routes to Churton Park, Grenada Village & Johnsonville West needs to be shortened - run from Courtney Place instead of from Island Bay to help reduce late running times. No 1 route from Johnsonville to Churton Park - travelling along Hawtrey Terrace, Chorley Grove needs to be re- looked at - health and safety issue with buses travelling in both directions along this route. Need to re-look at the positioning of the bus stops at Johnsonville hub. See my comments in Northern Suburbs section. The key thing that is TOTALLY INFURIATING is the huge number of changes and the unreliability. I began posting on facebook when I would get numerous notifications about peak hour services the were canceled and then reinstated. on one day in recent times, eg about 2 months ago I received 31 notifications abut first cancellations and then reinstatements. Just today! I have received a cancellation and then reinstatement for # 29 that starts with 'Good news!' NO IT'S NOT - they shouldn't be cancelled continuously, which they mostly are on that route. INSANE! how could a person plan for travel around that? I have a car so am lucky but one can't rely on the service to get you anywhere with a tight deadline. for example, on Thursday last week I waited 25 minutes for 2 buses that were due 10 minutes apart (do the maths, it doesn't work whichever way you try it) and then 2 arrived at once. the notifications of due buses come up and up and then just stop! No notification about delayed or cancelled just NO FREAKING BUS!! The app is
Page 144 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 averagely to really useless. To complete this survey and give the stop numbers I spend it today and it tells me there are no favourites saved. I must have saved them 27 times. and I continue to get notifications over and over and over for the #23 and # 29 although they have never been favourites. yes I use an iPhone - it's hardly unusual and I get fed up withe feedback that says oh well the app is designed for androids. Go figure. I have found that I can't trace a route on the app off wifi. ??? 1. I am not happy about the recent suspension of the No. 23 buses in the mid-afternoon - it makes it difficult to get home from my current job in Kilbirnie. It can take me over an hour to get the No. 3 and connect with a No. 23 home to Mornington. 2. I would be more likely to travel at night by bus if I was sure the bus would arrive in time. I don't want to be waiting in the dark in the Hutchison Road bus shelter if there are not many people around. 3. Has any consideration been given to toilet facilities at the bus hubs? I have had to wait for over an hour in Hutchison Road when a bus did not turn up and it was very difficult to not have access to a toilet. 4. I feel that many people who have not been regular bus users before, or who only travel to the CBD and back, need clear information and some encouragement to "lure" them to use the buses more often (e.g. what about weekend "family vouchers" to encourage families to travel together on the buses). Alright, so first of all, what is with those seats at the front of the bus that are too big for one person but too small for 2 people? Idk man just pick one! But seriously though, I catch the number 2 bus from Standen street in Karori to Lambton Quay, Monday to Friday for work, so basically I catch the bus a lot. Dude, this bus is absolutely chocka by the time it gets to me at 8am-ish in the morning, so half the time I’m just left there looking like an absolute melon on the side of the road waving at the bus driver as he drives past me! Sometimes I don’t even attempt to stumble onto the number 2, cause the timetable is telling me there’s a Brandon street one due, so I wait for that crossing my fingers that it’s not a ghost bus (don’t even get me started on those bastards.) Horay, it’s not a ghost bus, oh wait…JOKES ON ME this bus is also pretty much full to the absolute brim! So anyway, I eventually get on a bus one way or another and just deal with my personal bubble getting popped. What I’m tryna get at is, the buses always seem to be so damn full! Surely more things for people to cling onto all throughout the bus would improve the experience somewhat, cause right now people don’t want to shuffle up to the back because all there is to hang onto is a bloody seat corner! It’s quite dangerous if you’re stuck standing up to be honest, as at the moment everyone is just flipping and flopping all over the show, it’s like bloody dominoes! Also I am SHORT so I really struggle to hang onto those dumb yellow floppy things that are a bit too high to hang onto comfortably. >:( One time, (actually several times) when I’ve caught the bus home from Lambton Quay, I’ve had to wait for legit 3 buses to go past before there was one that I could squeeze onto! Also, every now and then i’ve caught a bus into Lambton, from Thorndon Quay after work, and one time I legit had 2 buses in a row that completely ignored me even though I was waving out like a big noob, and they were not even close to full! Idk man just thought I’d
Page 145 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 throw that in there. Basically, I need to round this up because this is becoming an essay that’s better than anything I’ve ever written at uni to be fair. Long story short, my current bus experience is below average. I feel anxious waiting for the bus, because I’m unsure if it’ll actually show up/ if I’ll make it on the bus. I feel anxious once I get on the bus because if it’s not already full, it will become so full that I’m banging up against people and trying to cling on to some poor persons seat in hope I won’t fall over and cause a Mexican Wave. I feel anxious when approaching my bus stop because I have to find a stop button (These buttons aren’t accessible to everyone on the bus because they’ve been placed in only some selected areas?!?!) I then continue to feel anxious because I have to rub up against a bunch of strangers in order to get off! I understand this is what public transport is generally like, but cmon dude, it’s obvious some actual user testing wasn’t done in the first place in order to implement a decent public transport experience. Hopefully this big ol’ rant will be of some help to figuring out some solutions to the crappy wellington bus system. Cheers. The 25 bus route is often full at peak hour in the morning and sometimes can not stop and pick up passengers towards the end of the route. Many people catch earlier buses than their preferred time or walk back wards along the route to make sure they can get on. More buses are needed. Also the number 25 runs hourly in the evenings and services are sometimes canceled. Having 2hrs between trips or cancelling the final service last minute means that the service is not one that can be relied on. Carparking should be removed along the bus route to get the buses moving faster. More bus lanes are needed. The airport bus needs to be integrated into the bus system again. The 17e. Why does this go via the Brooklyn shops peak hour? This is incredibly frustrating. Since the network changes, the bus goes into Cleveland St, where the new bus stop projects into the road, and is often blocked by Kingston buses, causing massive traffic jams up Brooklyn Hill, through the Brooklyn/Cleveland/Todman St intersections; delaying Kowhai Park residents trips home for no real reason. The former no8 Kowhai Park bus use to go directly to Kowhai Park, and this should be reinstated for peak- hour services. in my view. As it was previous to the change. No hub in Newtown. Direct route into the city means no waiting for the 2nd time in a cold area I presently no longer use the local bus but take a car to Island Bay where I can take a direct bus into the city. This defeats the use of a car plus this option is not available for those who dont drive or are elderly. Having elderly sitting in the cold at a hub awaiting a bus is not ideal or appropriate I use the number 1 from Grenada Village and it goes from Grenada Village, through paparangi, johnsonville and finally into town. It ideally should just go from grenada village and into town- there should be a different bus for johnsonville passangers into town. I miss not having the number 4 (southbound) bus so that I can get on at Adelaide Road between the Basin Reserve and John Street and then ride up "upper" Adelaide Road and not have to walk up Stoke Street from Rintoul
Page 146 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Street. Whereas there used to be some delays or crowded buses (which pass you by on the bus stop), now this seems to be the rule. I no longer feel I can count on the buses to arrive in a timely fashion so I can plan my journey without undue stress or needing to allow an inordinate amount of time so appointments aren't missed. I am fortunate to live close to town and have many bus routes available nearby so have not been much affected by changed or dropped bus routes. However, I am concerned for those who live further out of town and have had their bus routes changed or dropped. People often choose to buy/live where they do because they are "close to public transport". The routes seem to have been changed without taking this into account and without consultation. I know I would be very upset if this happened to me, particularly when I get older. The bus designs are terrible as the ceilings are too low in the back of many of the new buses. People are hitting their heads when they stand up. I have done it myself and I am short. Smaller buses, run more frequently, is a suggestion. Connecting with a 23 bus from a 1 or 3 bus at Newtown is problematic, especially when coming home from town at night, when it is extremely difficult to be sure of making a connection at Newtown. I have sometimes had to wait 45-50 minutes for a 23 bus - in a cold, draughty, ill-lit and unsafe- feeling shelter. A "hub" system would only work if there were plenty of buses and an assured connection. At night the 23 bus only goes once an hour, and the 1 and 3 buses only every half hour. PLEASE can we return to having a direct route between Houghton Bay and central Wellington. Maybe at off- peak times a "minibus" or similar could be used - perhaps with no stops between Courtenay Place and Newtown? The route has changed requiring a 900m walk to and from the stop on Ghuznee street. This bus used to leave from Willis street. No problem if the bus is on time and arrives-big problem when it doesn't turn up as it is a long walk back to Willis street to find the alternative, then a 20 minute walk home I miss the no 17 form Karori via the Uni to Molesworth st .
More direct trips. Removal of direct trips has been off putting. Morning commute would take extra time. Weekend connections make taxis the better option. I think there are now fewer buses compared to before the bus network changes It is not a problem with the Aro St, Brooklyn and Kowhai Park routes, but in general I don't like bus transfers using hubs. Return the cancelled 26 buses. Ensure the buses are regular and reliable. If the buses are more reliable then I would use them more especially in the weekend. Because the 7.00 26 was cancelled I am now arriving later at work. I preferred having the choice of catching either the 7.00 or the 7.20 but now there is only the 7.20am 26. This is very frustrating as we have quite a few new residents in the area too because of infill housing. Bring back the karori to the terrace Thornton and the station bus. Have buses that go up the karori hills like 33 and 34 run all day and weekends at least on a low. Frequency timetable so people can get buses home as well as to work
Page 147 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 and can do things after work or bus home after drinks on a Friday or go to e rents in the city and get all the way home not just to the bottom of the hill. I dont take the 34 any more because I have been left waiting 45 min for one to show up in the cold and dark. It doesn't feel safe More buses more frequently
Bus 22 still does not run past 5pm, and now takes a convoluted route through Wilton and Northland which is very slow. All main bus routes should run 7 days a week and morning to night. Long bus routes should be routed directly, and local (shorter) bus routes can be more windy and on smaller roads. Bus network should be integrated with the rail network (providing transfers and backup in case of problems on one network). Integrated Ticketing please!!!!!!! The 22 is overcrowded with university students and not particularly useful now it stops at the railway station - I cannot use it to commute easily. The 14 is incredibly unreliable in peak hours. Neither service runs nearly frequently enough to be my first transport option. Off-peak, if I miss one bus I have to wait an hour or longer to travel. The 17e should not go via the Brooklyn Shops peak hour. its madness! Electric Buses are long overdue. Why are we using buses from the 1990s! I have friends in Aston-Fittchett Drive. Why does the No17 bus not service that area? It should! 1. The new 21 route from Courtenay Place does not work at all. The bus is usually late, and often doesn't show up at all, which means my transfer discount is lost. 2. PLEASE reinstate the 22/23 route to run between Island Bay and Mairangi via The Terrace & Salamanca Drive again, the way it used to be. Especially weekend travel has become painful since this route has changed, now requiring multiple buses or walking long distances. 3. If the app can show live feeds as well, that would be great. Put the original service back in place where a bus stops outside the school on its way to Khandallah or beyond.
The buses often get stuck in peak hour traffic and need to be given priority. I’d like to see peak hour bus lanes down Hutt Rd and Thorndon Quay and buses taking priority and given longer green lights at the Mulgrave St/Thorndon Quay intersection. If you make buses faster than cars, more people might use them. We also need more free Snapper top up terminals. An extra peak time 27 bus at 7.45 am and one at one at 5.45 pm. The 27 is always full. Really hard on bodies standing up going up and down the hill and stop and start of busy Wallace St. Make sure the 23 bus ACTUALLY arrives and is on time at the terminus. More 3 buses at peak in the morning so if you catch one at the terminus there's actually room. Restore the previous direct, unbroken route between Orchy Crescent, Southgate to the central city on weekdays and weekends.
I have a VERY low success rate with buses showing up - I don't know if I have bad luck but I'm at about 80-90% of the time the buses I'm waiting for never actually show up!!!! I then end up having to Uber to where I need to go.
Page 148 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I've pretty much given up on the buses at this point. Also, the cancellation of the 19E services at certain times because of driver shortage is ridiculous. You already took away the good route we had with the 54 and now you've taken that away too. Generally there are times during the morning and afternoon times that the buses are completely full. You can see passengers trying to squeeze people past people to exit or enter the bus. Not a lot of happy faces out there during these peak times. Exit times from the buses puts a strain on other bus paasengers and the drivers. Not having the suitbale number of bus drivers is unacceptable and a health and safety risk to both the driver and the passengers exitting and entering the bus. Restore the old bus network before the change to the new network nzbus were fine in the hutt valley n CBD n wellington City. Mana-newlands in PORIRUA. leave uzabus at the Kapiti Coast n make the route 291 run monday to Sunday with the bus is on it now uzabus 737. Nzbus Valley hutt was good before tranzubran took over NZBUS CBD n Wellington City were good until Tranzubran took over Mana was a good in PORIRUA until bloddy Tranzurban took over WE LIKE TO THE RETURN OF NZBUS HUTT VALLEY WITH THE SOME ADL E200 N MAN 16.280 NZBUS CBD N WELLINGTON CITY WITH SOME THE MAN 17.223 1400's N PAINTED METLINK BUSES LIKE THE ADL E200 MANA PORIRUA BACK TO ITS OLD ROUTES THEY HAVE GOOD BUSES TO USE ON URBAN Having a bus system that was thought out on how the commuters use the service not on how the bus company and WRC can save money. Impacting commuters by cancelling services because you can't attract anyone who wants to work for you. Pay your drivers correctly, again not on how you thought you could get away with cheaper wages, so losing drivers to the stage you are advertising for retirees to come and work for you. There used to be so many buses going through for near Newtown, now there is only one. It is frequently cancelled, especially late at night. The hubs don’t work. If you are going to force people to wait for long periods of time between buses, they need to not be exposed to the elements. Either can the hubs and bring back decent routes that go where they need to. Or get better hubs and make the connecting buses more regular The route 7 is too infrequent on weekends. Why is it not at least every 15 minutes 7 days a week?
Getting rid of the bus hubs!
Frequency of buses to and from Karori is insufficient. There are always people standing, even at 10.45pm. Buses around school pick up time (leaving town between 2.30 and 2.50) should never be cancelled as parents then cant get to school to pick up their kids. The required transfering from one bus to another at a hub is not
Reliability of the buses - I can not rely on my usual bus (the 7.24am bus from
Page 149 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Moa Point) arriving on time, or at all - if I have to be in town on time, I have to catch the earlier bus and miss out on seeing my children before school - or drive. The justification for taking buses out of service on this route at the end of August was disingenuous spin. Services are still unreliable - often late and sometimes don’t appear at all and the tracker is often a work of fiction. Accurate real time information More buses ( reinstate the Hutt ones that were got rid of) Get rid of the crappy wrong sized buses My morning bus has not arrived on time since the new bus network Look at previous model that worked perfectly well.
2: still unreliable. The other day I waited 16 minutes for a bus that's supposed to run every 10 minutes. First bus was 2 minutes early and passed as I approached stop, and the next one was late. Useless. Still too many ghost buses. RTI unreliable. A bus will show as due for several minutes and then just disappears. It would be helpful if there was an option for "overdue" or "late" so that we would know it would turn up eventually. Need more options to get from Courtenay Place to Kilbirnie. Bus drivers need to yell at people to move down the bus. Shouldn't be my job. Hubs - changing after a 5 minute bus ride down to Newtown is hopeless, cold and wet in winter and the hospital hub is inhospitable. Buses frequently fail to meet connections and there are far too few services via the Basin. You have reduced the frequency of number 29 services after school from 3pm and the one bus that now travels this route is frequently full to bursting. You have also suspended our 29e direct bus service at 7.23am to the city which makes school and work very difficult to get to on time. On Sundays one service per hour via the hub means we are always having to get taxis instead and we don't have a service ion Sunday via Newtown until 8.40am which is too late to get to the city by 9am. All in all it has been a huge deterioration of our service both in quality and quantity of service, and feedback is ignored or never acted upon. 1. Bus cancellations. 2. Need weather shelter at the bus stop. 3. The return journey (Wellington CBD to Kowhai Park on 17e) goes via Brooklyn village (the hub) - this is a huge waste of time, the old number 8 service did not do that. I believe this adds unnecessary time to the journey, and creates additional traffic (frequently there are already two buses parked at the Brooklyn Library hub, which have to start up and drive around in a circle so the 17e can pass through. Very inefficient). I think the 17e could quite easily turn right at the lights to go up Todman Street, and any transfers could do so at bus stop number 6719 instead. 4. There are too many stops in Brooklyn village, especially on Ohiro Road - stops 6718 and 6719 should be consolidated (I often get off the bus at stop 6718, and am at the next stop before the bus). Split the number 2 route to alternate going to Miramar North and to Seatoun.....and get rid of number 18.
The buses are too crowded, always jam packed. This makes for a very
Page 150 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 unpleasant journey both to and from work. Buses in the morning now are often canceled. I have had to adjust my work start times because I can no longer rely on the morning routes. Sort out the ghost buses! How come you can “see” a bus on the app which says it’s coming in 4 minutes and it just never arrives? Where do they go? Some more sheltered stops e.g on Waipapa road would be good. Be good to have more number 35s A way to get from Hataitai to Newtown would be nice. - Explorer should be automatic: after spending $x it should be capped - RTI is still a joke: boards often bear no relation to buses. App gives different results than signs. - buses often late - some route numbers are confusing — same number goes multiple routes Better accessibilty - insufficient capacity as well as drivers not pulling into the kerb makes it extremely challenging to get around the city and on/off buses when walking more than a block or two is not an option. I am aware that carparks, bus stop lengths and the size of some buses does mean it can prevent buses pulling into the kerb properly. That said, all the stops I use day-to-day do not have anything around them preventing the bus from pulling in close to the kerb. When this is couple with drivers who are hesitant to kneel the bus due to my disability being invisible, it makes for a stressful journey. Since July 2018, there are only 2 high frequency routes through Newtown. The means that regardless of the time of day that I choose to travel, there can be capacity issues. During peak, if I get the timing wrong, I can easily add 20 minutes to my commute as the buses arriving are standing room only. Standing on the bus is not an option for me as it leaves me in elevated pain with movement difficulties for at least two weeks. You could let me off at Kaiwharawhara so i don't have to pay up to $7 extra to get to work every day
Have to now take two buses to and from hospital and eye clinic appointments. At age 73 this doubles my fall risk !! Could be improved by going back to old bus routes and system that was reliable and safer. There was no need to change...if it isn't broken don't try to fix it!!!!!! Returning to one direct line (old route 22). OR having more frequent buses on 18e and 29/29e (every 10-15 minutes reliably). Not having ghost buses that vanish - very stressful and makes me late for work. The No. 22 bus goes from the railway station. It is often not clear whether it is going to be on time (sometimes 20 minutes late, and disappears from the display so you can't tell what is happening). At certain times (especially 5 - 5.30 pm) the bus is gets very crowded and uncomfortable. A crowd of people get off at the university up the hill, but then a new crowd gets on. The No 22 bus mostly goes half hourly from the railway station, even at peak times. It does not allow for much flexibility at work and can lead to a long day. More frequent buses at peak times would help a lot. I preferred to catch the No. 13 buses from Lambton Quay because it is faster and you avoid delays when The Terrace is blocked by heavy traffic following an accident or heavy rain. However, there are fewer 13 buses, the last one leaves Lambton Quay about 4.40 pm. I used to regularly catch the one that left at about 4.50 pm. There
Page 151 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 is no bus stop where you can catch either the No. 13 and 22. If the No 13 bus doesn't come, you have to walk back to the railway station. More No 13 buses in the evening would be popular. If I am coming home from further in town eg the dentist or a work planning day - I have to try and work out which bus will stop at the same bus stop to change buses and whether I need to transfer on Lambton Quay or the railway station, or before the Karori tunnel. This can be stressful at the end of a busy day and when you don't know how long to allow for a bus to get through town to a transfer point. As a woman travelling alone I do not feel safe at some of the transfer points (railway station and Karori tunnel) when it is dark, getting late or there are few people around. The current bus routes are difficult for my visitors. My mother who is retired used to catch the No 22 bus into town when she visited me. She is now unable to use the bus because the transfers are too confusing for her. Having No 22 buses going to and from Courtenay Place would make travel much easier and safer. 8.30-9am buses are often very full. It should be double-deckers but often it is not. Bus stop design does not encourage people to line-up properly. I see people cutting in all the time and that's frustrating when bus is full. Nearest stop to our home is Mansfield Street (Fire Station) Prior to the changes my partner and I were regular users of the 10 and 23 services to and from work and to the city in the evenings and weekend evenings. There is no longer a night or weekend evening service between our home and the city. The removal of both the 10 and 23 mean our options are now limited to the 23e service or when this doesn't turn up or there is a long wait, walking into Newtown to meet busses coming from Constable Street. I have gone from using a bus 4-5 days a week for work and 1-2 weekends a month to using a personal vehicle or uber. For almost all practical pursposes, our bus service has been removed. The main improvements for the Karori route are the continuing unreliability of the 2 and 18E. The 2 ia supposed to be every 15 minutes, there are times when there will either be a number of buses bunched up with only a few minutes between them, half an hour between buses or ghost buses. To improve this I think there needs to be: • better space for bus routes in and out of Karori. Buses are held up by the amount of traffic. GWRC and WCC need to work together to remove parking on Karori and Chaytor Street to give bus priority lanes. • more drivers maybe? Route 12 could improve by Strathmore to Miramar to Kilbirnie to Newtown to Basin Reserve or Taranaki st to Wellington Station via Courtenay PL.
Having the number 1 stop at the railway station and not go all the way to Johnsonville. This slows the journey down for CBD commuters as travellers going to Johnsonville get on in town. There need to be lots more buses going to Berhampore/Island Bay at peak time in the evenings - around 5-5.30pm. Sometimes I have to wait for 20 minutes to get a bus!! And then when it turns up, it's a single decker which fills up really quickly. More reliable buses leaving Berhampore around 8.35/8.40am to cater for people going to work after dropping kids at school. It is very variable - some days there's a bus
Page 152 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 there right away, sometimes three buses come at once and some days you have to wait for 10-15 minutes. Better bus reliability - no 'ghost buses' which disappear off the electronic schedule at the last minute. Making it easier to top up your snapper. You should be able to do this on iphone. There should also be more kiosks in town. The queues at the Lambton Quay Countdown to top up snapper in the evenings are really long. Training bus drivers to drive more smoothly, without lots of sudden jerky stops (especially around the Basin Reserve where there's been several near-miss traffic accidents). Review the frequency of peak time compare to pre-July 2018.
your driver management should be improved. these people are responsible for countless lives and are over worked and under appreciated. get that sorted THEN look to a data driven scheduling system. stop hoping that your pseudo monopoly setup will protect your business When buses turn up they often are packed. Sometimes it doesn’t even stop for us. They are often cancelled with no warning or just don’t turn up. We can’t get from Courtenay Place to Ngaio any more. The transfer on snapper is all good and we’ll, but when the bus is one an hour it doesn’t work. Transfers only work when there is a regular bus I.e every 10 mins. This is not the case to Ngaio No 22 should run through the city as it used to do and, to give a better service, departure times should be staggered with the no14., giving a 15 minute service if possible. Evening Capacity is not sufficient, for some reason we have double deckers int the morning and only single deckers in the evening, so now we leave people behind every day at Victoria Street in the evening, and some days they cannot get on as early as David Jones. Buses are severely overcrowded. This was not happening prior to July 2018 Buses could be more frequent during the day The restoration of th loop around Khandallah/Ngaio would be great as the buses on routes 24/25 dont connect in Ganges road 1. My route to the hospital is now longer and less reliable. It requires a change in the CBD and often a 15 min wait between buses. While the 18E is better, it runs so rarely that I can't rely on it. This is particularly true of my return journey, since I am unable to leave at a set time. Karori has a large population with a fairly large proportion of older people who are more likely to need to access the hospital. Transferring to another bus is problematical for people with mobility issues besides causing delays to the bus service as they get on and off. Previously there was a through service to the hospital from the Western suburbs on the then Nos. 3, 22/23, and 18, and the 21 ended very near it as well. I would like to see a return to buses at 15 min intervals between the Western suburbs and the hospital, perhaps by altering the current route of the No. 2 bus or by increasing the frequency of the No.18E. (Current usage should not be taken as an indication of usage if the frequency of the service were increased.) 2. Whereas there used to be a variety of buses running through the CBD, there is now only the No.2 bus, which
Page 153 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 means longer waiting time in town and crowded buses. In the past the buses to the western suburbs from the CBD were all well patronized, but able to move through town quickly as they were not needing to stop at every stop for passengers to disembark. The combination of eastern and western suburbs on the route is particularly bad on Fri, and Sat nights when large groups board at various places. Recently after a concert at the Michael Fowler Centre, the No 2 bus filled up and there was no room for those waiting in Manners or Willis St stops. Then at the top of Lambton Quay, a large group disembarked, so the driver was able take on passengers at the remaining stops in Lambton Quay. Missing the bus after 10 p.m. means a long wait and security can also be an issue. In addition, having only one bus stopping and starting all the way through the CBD is far more likely to slow traffic than having a number of buses moving freely and stopping briefly to pick up passengers. 3. Another issue I raise on behalf of a friend is the route of the No. 22/23 bus particularly in the evenings. My friend used to catch is bus to Mairangi after events in town on Fri and Sat nights but now would have to catch 2 buses via the railway stn or the university. Both stops offer no security and missing the bus at the university stop would leave her stranded. I really wish that there was more reliability for buses. It’s incredibly frustrating to be waiting around for scheduled buses that don’t show up at all. Or for one bus to be 15 minutes late, meaning that there is two buses one after each other. I just really want the buses to run on time. I would understand it if buses were late due to traffic, but I catch the bus from the station and the start of routes and the amount of times that buses just don’t come for a good 15 minutes is increasingly frequent. Snapper is charging customers peak fares on weekends the same as week days. The Metlink facebook page has become unresponsive to issues. The impact of running a regular bus instead of a double decker bus on the 32x route means that it is full before it gets to my stop. If I knew from the real time information that a bus was not a double decker it would be more reliable for me to walk to work that day. The impact of a single cancelled bus is much larger as the next bus has twice as many people to add to the regular demand compared to running double the number of buses previously (#4 and #32). The real time information quality is terrible with buses not showing / showing up at the last second within the system. The upstairs temperature in a double decker bus cannot be changed once the bus has left the terminal. It would be great if there was more variety in the bus routes to and from Kingston as I have to take a lot of transfers say if I want to go to work in island bay and getting to the airport takes a considerably long time as I have to go the whole way into the city. Even if more buses weren't added, as I understand Kingston is quite far away and not many people use the bus, it would be good if the routes intersected with more of the other bus routes (before getting to the city center) Bus frequency and capacity is an issue. I feel there are many people in Wadestown who would like to or try to take the bus in the morning. But, at around 8.30, by the time the bus reaches Barnard Street it is completely full and drives past, and people have to walk instead, which they reluctantly do. I
Page 154 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 feel this could be improved by increasing bus frequency in the morning peak, or by even using double-decker buses. Get the buses to run on time, get the signs at bus stops working properly, so that phantom buses actually turn up and not just disappear off the sign, or else just make the sign say cancelled, so that peopkle don't have to wait for buses that are not coming. Train Transit drivers in how to drive a bus, so that they don't just drive down the middle of the road, because it's easier than actually staying in their lane, regardless what is coming the other way. tell bus driever that it is not acceptable to stop for a rest, or a smoke on the side of the road halfway through their journey, and with peolple on the bus, just because they think that their service is ahead of schedule, because the people who are on the bus may well have waited for over half an hour or more, waiting for phantom busses to turn up, but they never did. Perhaps actually run the bus service like it is for people who need or chose to use it, and not like some mystery tour that has no concern for its customers 22 from Wilton would preferably go as far as the hospital and certainly further than the train station - when i've had to go to the hospital, changing buses has not worked as the transfer has either not turned up or been early (before i got off the first bus (22)), making me miss appointments. Ideally the 22 would start and end further than the train station ahd extend until the embassy cinema but the hospital would be more ideal, particularly given the proportion of elderly in Wilton and the bus stops for the 14 are too far to reach for it to be a realistic alternative There are no buses from town to our area at night after the last 19e leaves Brandon Street at 6.40pm. This could be improved by extending the 19e service both in terms of it’s start point in town and it should run later - it should start from Courtenay Place from 7.00pm and it should run once an hour until 11.00pm. If you can’t provide the above service, which is only restoring the service we had prior to July 2018, the following needs to be sorted. The number 1 needs to leave Courtenay Place on time at night - in my experience it never does - it is always running late from Island Bay, which means we miss our connecting bus at Johnsonville and have to wait something like 47 minutes for the next one. This is completely unacceptable, not to mention unsafe to have to either wait at the Johnsonville hub or walk from Johnsonville. Also the 19 and 60 services to and from Johnsonville seem to be scheduled to arrive and leave Johnsonville at the same time. Can you please separate them, which would mean at least passengers from Middleton Road / Glenside would only have to wait half as long for a connecting bus. - Restoring all previous routes including Seaton 11 and Lyall Bay 3. - Making buses more frequent - Making buses environmentally friendly - Making buses on time - Getting rid of the "hub" model. It is impractical and pointless. - Restoring the previous method of how the real time information operated (I am assuming it was tied to the buses' GPS....not sure what it is operating on now but it bears no resemblance to the actual ETA of buses) Looking forward to increased frequency one day due to passenger numbers increasing. Get rid of the requirement for buses that are running early on
Page 155 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 high frequency routes to sit at hubs until back on schedule. Need to reduce requirements for people to transfer buses. For example, rather than every number 2 going through to Seatoun, they should alternate with North Miramar and Strathmore. If there is a bus every 10 minutes on the spine, this would still provide a service every 30 minutes to Seatoun/Strathmore/North Miramar. On evenings/weekends it would be hourly to each location (every 20 mins through the Miramar hub). The 23 and 29 are both options from Newtown to get home. Yet the timetables mean both tend to arrive close to each other. Spreading the times just a touch would give a 15 Mon even spread across the two services. The 1CP bus now travels from Island Bay which means there is a 'crossover' in Wellington, particularly Lambton Quay. This means that Island Bay passengers disembarking at the train station occupy the whole the bus and prevent Churton Park residents from getting on in the central shopping area. From the train station the 1CP bus is half full which is useless for those waiting in Lambton Quay and heading to Churton Park who now have to hope that the next bus is less full of Island Bay passengers. There is no need for buses to travel from Island Bay to Churton Park - each bus route could be entirely separate as they used to be. Another minor but irritating problem is the false electronic bus signs at stops. For example, if a sign indicates 10 minutes until the next bus, those 10 minutes pass but now the bus is perhaps 8 minutes away and so on. Sometimes it can be more than 20 minutes waiting. Electronic signs should accurately reflect the bus's position. If it's going to be 20 minutes away then I'd like to know. Why are there 3 number 1 buses 1CP, 1JW, 1GV? When changing the system with an infinite number of numbers to use, why not give each a separate identity? I know people who have hurried to jump on a bus heading north and mistakenly got on the wrong number 1. If you want to transition people out of their cars into public transport - which seems to be the long term goal to reduce congestion and pollution - then you need to address the issues of comfort, convenience, timeliness, safety, destination targeting, and cost. Compared to travel by car only in terms of cost do buses currently win categorically, and watch out if that changes! The level by which people will surrender their car use depends on how close you can get the other issues. Notwithstanding the other fundamental problems with the new network installed by the GWRC, probably the biggest single factor in my opinion is capacity. Watching endless crammed full buses pull past your busstop without stopping is the single biggest reason to switch to using your car. It goes to comfort, convenience, timeliness, and safety, and on the cost side you wonder what you are paying for. And for people to transition from car to public transport they need to see that there is capacity there to take them. This fundamental is uterly and completely lacking - the system cannot transport the pre-existing ( Page 156 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 needs to increase more still to start taking new users. And if you are serious about the reduction of private vehicle commuting then this increase is in terms of doubling or tripling or more. Get serious sbout it, fiddling around the edges has only caused, and will cause, chaos which leads to disengagement by the public. As to the components of the new network that do not work: Capacity through the CBD: You want more people to use the public transport network but your fundamental premise for the changes was to reduce throughput on the golden mile. But the reason there was so much throughput on the golden mile in the past is because that is where people wanted to go. Removing that capacity without installing alternatives is so blatantly idiotic it completely defies belief. How does providing less capacity entice more commuters to use the product? If the golden mile congestion was so important why was alternative movement by another route not included? Stops nearer the waterfront may not have been as convenient to users as on the golden mile, but better some option than none. And if the number of stops is less then it can be seen as an express service to/from the train station cutting out the CBD. Hubs: Terrible idea, there are too many, they are poorly situated, poorly outfitted with safety, lighting, and weather proofing equipment for the number of people gathering at them, they mess with traffic flows not improve them. And the timetabling and bus movements are a joke, many people are stranded part way through their journey by timing and capacity problems. Kilbirnie and Johnsonville are the only ones needed within the Wellington city area, though they need proper facilities and prodominantly through buses, the others are a hopeless waste. Some drivers drive with little consideration for the comfort of the passengers The 25 drops down to once an hour at night, which is not frequent enough. We used to have half hourly, and while I'm fine waiting half an hour for the next bus, one hour (or 45 mins) is too long. So we get taxis/zoomys instead, which ups the cost of going out after work, and means that we don't think about getting the bus. Also transferring is great in theory, but when a bus comes only once hourly, the 30 min transfer window is too short, and also the connections are pretty **** (e.g. getting the 3 from Toi Whakaari at 7.50ish just misses the next 25 from town) The major problem is that they do not go direct to the hospital anymore for all the health workers in Karori and especially early in the morning and late at night. This has caused safety issues for young nursing students returning late at night and is also makes the early morning journey difficult. the buses do not turn up, or late. the buses have been early before and left (not seconds but minutes) before its scheduled time. as this is an hourly bus schedule, if the bus leaves too early, or does not turn up, i and other commuters who rely on the bus would be delayed by an hour, assuming the next bus turns up or isn’t late. Therefore, the area of improvement is a reliable bus schedule- a bus that arrives on time and doesn’t leave behind its scheduled time. Reinstate the suspended services on the 26 route In the evenings, stagger Page 157 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the departure times for the 25 and Johnsonville trains so that there are more options rather than less. At present both depart the station area in very close proximity with up to an hour between services Nearest bus stop is 20 mins walk away and not possible for me to walk home from. There is a school bus route much closer and it'd be great if it were a publicly available route. Split the east-west spine into 2-EAST and 2-WEST so that it: - stops at the railway station (major hub, a spine route should go there) - improves timeliness for outbound routes (buses bunch badly outbound because the #2 route is too long) Move the Kilbirnie bus stop back to the shopping centre where it was. The current location: - feels isolated at night - requires commuters to cross major roads to reach the bus stops - is less handy to the shops. Remove Hataitai as a transfer or time-point: - now that the #14 goes to Kilbirnie, Hataitai is no longer a transfer point (or mini-hub) - at week-ends and night-time the (noisy, diesel) #14 bus idles for 2-3 mins every 30 mins. The #14 was always a noisy diesel but it never used to idle for 2-3 mins in a residential area. - I've missed many inbound buses from Hataitai Village at week-ends because the real-time info is not real. It is the scheduled time. It is not uncommon for the #2 to arrive early at off-peak times and it is rare for bus drivers to wait until the scheduled departure (understandably because this is not a transfer point). I am unhappy that the #30 now picks up passengers in two Hataitai stops and throughout the city. From the perspective of those of us seeking a speedy trip into the city from the outer reaches of the Eastern suburbs, this change means that the service is no longer "express". On one occasion, I caught the 8:16am 30X ex Scorching Bay and nearly missed the 9:13 Kapiti Line Train. Nearly an hour from home to Railway Station is not an Express Service. The problem is not just the time taken to stop and pick up passengers at these additional stops. It is that they then increase the number of stops required to let passengers off. At some city stops, the only passengers disembarking are those picked up after the Easter suburbs. Previously, our bus would have by- passed several stops. The second issue that could be improved is the frequency of buses leaving the city in the evenings. Large numbers of Eastern Suburbs bus users - especially older and/or single residents - leave a car near a bus route and use the bus to go to movies, events, concerts and social gatherings in the city. Before the changes, there was a cheerful frequent supply of bus options after 10pm. Many of us could chose from a wide range of bus routes to get to our vehicles and then home. Now the options are fewer and the frequency lower. It is not uncommon to have to wait 20 or more minutes in cold and unpleasant streets for the sole service available. While appreciating that Hataitai and City commuters have a need, I do not think this need should be met by denying passengers with long journeys an express option. offpeak access from houghton bay, and houghton bay road, into the cbd. would be good to have a regular single service; often delays with the change from 23 to connecting buses in newtown Buses that come on time, all the time. Standard sized buses on our route... Page 158 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the bus would not be so full if it was not one of the small buses that you use (which might be fine for off-peak but are useless during peak hour). Bus drivers who have had sufficient training so they know how to drive a bus through Wellington streets without endangering the life of passengers. Appropriate capacity stickers on the buses - there is no way you can get the number of standing passengers on the bus that they suggest. Maybe is no one was carrying a bag and were happy to stand on top of each other but that is not the reality of morning/afternoon commute. Buses actually run when they're supposed to run (i.e. fewer service cancellations). Buses are vaguely on time. Buses appear reasonably related to their appearance on RTI boards. Pay drivers more if necessary. Hire more of them. The bucket seats on some buses are really small and uncomfortable. More RTI boards in the burbs! For god's sake get trains on Snapper. Catching the bus on the 7 route at peak times means one of two things: you get a single-decker bus and the bus is packed to the gills; or you get a double-decker and you're comfortable. I realise a bit of standing at peak hours is inevitable but the degree to which people are sardined on is unsafe. If buses are going to be single-decker they need to be more frequent than every 15 minutes at peak hours. I am very tired of getting on a packed single-decker bus only to be passed minutes later by an empty double- decker. I have noticed that there is a bit more communication between drivers about this - at last - but there could be even more. The 7 is always overcrowded in the evenings; I catch standing-room-only buses at 7pm on a weekday evening, which is astonishing. Although the 7 comes reasonably frequently in the morning, it seems to come much less often in the evening and I now often wait 15-20 minutes in the evening even though I travel between 5 and 7, i.e. peak hours. Off-peak services for the 7 are not frequent enough. I'm glad that there is more connectivity from newtown to brooklyn but the fact that you either have to transfer through Kingston or go all the way round the south coast makes it less than ideal. If the bus went through Brooklyn shops when coming from Newtown that would be a huge improvement for the connectivity of Brooklyn and Newtown. I think this would be a great candidate for a loop route from Brooklyn Shops -> Happy Valley -> South Coast - Island Bay - Newtown -> Kingston -> Brooklyn Shops, and then the same in the other direction. Services to Newtown, Seatoun etc are now much worse than they were. I used to be able to get to Seatoun on a weekend morning relatively easily by walking down Bidwill St; now I have to go into town or transfer. Transfer windows are too short. First off, 30 minutes is not a long enough transfer window when many buses are only hourly, especially on the weekends, and a bus environment where even buses that theoretically come every 30 minutes are often late. The transfer window should be at least an hour and ideally two hours to cover situations where the bus is late or simply doesn't show up. I am not anti transferring generally; I am anti waiting 25 minutes for a transfer. Transfer windows should be less than 10 minutes or we may as well go back to the long through-routes. The 19e route is not connected to much of the inner city. The 19e bus route could start in Courtenay Place rather than Lambton Quay. The 19e could be Page 159 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 more frequent. Transfers between 19 and 1 do not really work. The connecting bus in Johnsonville is never on time. With the current bus routes only the No.1 is relatively frequent and it goes straight to Courtenay Place. Many people have to walk far to get to the stops serviced by the No.1 and they have no choice because 19e are very infrequent and the transfer system is very broken and will not allow you to get to the city /home in a timely manner. Either the No.1 route has to change to include more of the 19/19e stops and more buses added to this route, or Churton Park needs two full routes that run ro the city. GWRC has to see public (& active) transport as the backbone of Wellingtonian's transport because we face this very real climate change emergency. Public transport has to be much more affordable for families, young people and those on restricted incomes, especially community services card holders. I strongly recommend free bus travel anytime for everyone under 25 (YoungGold card) and on community services cards (CommunityGold card), in partnership with central government. This will also help reduce road congestion associated with school drop-offs and pick-ups by private car, especially around the Basin. Drivers must be paid decently, and have reasonable working conditions and training - so there is no excuse for driving through red lights or passing cyclists with less than 1.5 metres clearance. Buses need to offer a similar level of convenience and reliability as private cars - not take around twice as long to reach CBD destinations from Houghton Bay. We need to easily know (and as early as possible) whether a bus will be running late. Recently I was waiting at the beach bus stop and after the bus was more than five minutes overdue, I phoned Metlink to find out the bus would take another ten minutes to arrive - then we rang to delay our scheduled appointment. Talking with another local Houghton Bay resident, she commented that the length of routes was no excuse for unreliability - in Berlin routes are twice as long, but buses are on time. I heard about another local who couldn't depend on buses to stick to timetable and get to appointments that adversely affected several hundred people if late, especially if there are delays with bus changes in Newtown. Some locals are asking for less frequent buses - hourly 23 buses instead of half-hourly offpeak, so that these buses go direct to the CBD. I was surprised to wait 9 minutes in Newtown to get the next bus - that's not the intent of a hub transfer which should be within a minute or two. Apparently GoldCard travellers have experienced difficulties with this - which I hope have been 100% solved. I also wonder whether small shuttle buses would be better for offpeak travel. I have repeatedly travelled in offpeak times on big buses straddling the centre line along the narrow windy blind corners of Hornsey Road. My partner has elected not to bike this route in early morning commutes after two terrifying times of biking round a corner to be confronted by a bus driving straight at him, and other occasions of being passed too closely by buses. If a bus needs to cross the centre line to travel along any road, it's time to work with the City Council to remove car parking along that stretch of road immediately, and set up seriously subsidised car share vehicle membership for everyone living in that area. Car share offers car Page 160 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 convenience for infrequent car users at a fraction of the cost of car ownership, and importantly for GWRC, every car share vehicle takes TEN privately owned cars out of roadside parking. The expectations on bus drivers to drive big buses safely along car-clogged narrow windy routes are unreasonable and unfair to every road user. We desperately need decent bus services that can affordably move most Wellingtonians on most trips they want to take. Combine this with local government-funded car share and safe active transport routes, then we can hopefully halve and electrify Wellington's cars so that our we more than halve our city's transport emissions within a decade, and create a fairer city that's easier to move around for those on low incomes, or excluded from car use eg. people who are older, younger or living with physical disabilities. Scheduling and routing like it used to be worked a lot better in the city. at the moment only two no.27s in the morning - 7.20am and 8.20am. This works well if starting at 8.00 or 9.00am. One more should be added - 7.50am - to capture those who start work at 8.30am (probably the bulk of people. Taking out the loop from Kingston down Farnham Street (the old no.21 route) seemed pointless. Being midway down Farnham street with a bad leg I can't walk up the hill and get a no.7. Restoring the loop for the 23 and 27 would solve this (ironically Farnham Street is in constant use by not-in-service buses). The hubs just do not work smoothly (at Hutchison). Many buses on digital board never show up. More buses during peak hour going through Berhampore. More buses during peak hour morning and evening, so people in Berhampore can get to work. Many buses go past from 8am until 9am and there is no space for people getting on in Berhampore. Less incorrect information on boards, such as buses being scheduled but never arrive or disappear from board. A route that crosses from Berhampore to rongotai. More bus stops with shelter. More bus stops with electronic schedule information. Dedicated bus lanes through city so they can get through central Wellington quickly. More space and respect for those with accessibility issues. People with buggies and wheelchair users should get priority space downstairs. Routes are now too long and this means more room for error and lengthy delays. I have needed to change my working hours & exercise routine due to the unreliability of buses. When I do the school drop off I ensure my first meeting doesn't start until 9.30am to ensure I am on time. I am no longer able to go to a 7am exercise class as the bus before 7am was so unreliable it never turned up. I don't trust the buses & have not seen the benefit for the changes. Please Optional question (504 responses, 8 skipped)urgently change the new style of contracts that are in place, so we can get more bus drivers & pay them a decent wage. Page 161 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q12 Route 12 Strathmore Park: Extend to the city via Newtown. Don't care about Eastern dont use them Good, cheap and sensible Not sure Good idea - Direct service means cheap and hassle free travel. Good for low socio-economic groups getting to Newtown Agree will reduce pressure on other core routes travelling through Newtown I don't use it N/A sounds ok - but doesn't help me much with getting to Greta Point Don't use this service Nice. So I have more choices when going to the city for I live in Newtown. Yes this work if the services there off-peak hours and weekends. If it ran often enough during oral and off peak ie be part of the rotes service not occasionally as a 12e service. From what I’ve seen in the media this service has been one of the hardest hit by cancellations. Yes, my son would only need to catch two buses to school rather than three, if they run at the start and end of the school day. Yes - it's just about impossible to get to newtown easily from Strathmore anymore and needing to changing buses just to travel 5 mins after waiting for 15 mins is ridiculous. This would enable my teenager to get to music at Rata Studios by bus. Yes because I would use it to go to the airport Page 162 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Better than hubs. I don't think this is necessary especially since they are short of drivers Sounds good, I have no need to travel to Newtown (usually) but for Strathmore residents, this will be a huge improvement on the status quo. E1: 5/5 - solves issue of Strathmore<--> Newtown connectivity without threading EVERY eastern suburbs bus through Newtown and adding unnecessary slowness. Easiest, lowest-alteration solution. E2: 3/5 - does not solve Strathmore<--> Newtown connectivity but will please North Miramar residents! E3: 4/5 E4: 1/5 - No thanks! Routing eastern buses through Newtown will add significant delays for pax travelling to Miramar/Seatoun. E5: 4/5 - would be fine as long as there are sufficient extra buses in the peaks to support the extra branch. I dont know the #12 N/A N/A I dont use this route n/a This is a good route but would be better if it went to the railway station. I would certainly use that to get to hospital appointments. I don’t use this bus. Yes please...for reasons stated earlier Good idea as there are so few buses to and from Newtown but would it then impact on others Sounds like a good idea. Yes that will give extra connectivity thru Newtown. Page 163 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I don't use it No reduces the 12e through Hataitai No N/a yes, I support this route's extension to the city 100%. yes we need more buses to go to the hospital Don't care Yes, but I would have to walk to strathmore park NA sounds great. pointless to have such a short route currently. n/a Doesn't affect me. If it ran close to the airport (like the previous #10 and #11) then I would use it. Yes this would increase options to travel to and from Basin Reserve area (where I work) and Courtenay Place (movies, restaurants). Could be handy but would still be slow Absolutely. Newtown is woefully poorly serviced. In the afternoons via basin reserve Cambridge TCE with the peak time restriction removed because travelling opposite to the peak traffic flows. Good idea as long as it actually runs Even though this would not be a frequent trip for me, this looks like it is recreating the old 11 route, and I would approve as someone who used to Page 164 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 travel from Coramandel st to Wellington High School and found many morning buses filled to capacity, Yes that is a good a idea as under the new system not many buses go through Newtown. These don't affect me but I have friends who are completely frustrated by the Strathmore buses Not applicable to my circumstances. Yes. We need a bus that goes straight to the hospital from the east rather than having to go into town. We used to have a direct bus to Newtown (Calendonia Rd) would that cover that? No opinion, I have never used this route. This route is of no interest to me. It is too slow to go into town from Rongotai via Newtown at commuting time. Up to 45 minutes. I can bike it in 30. No. Too much traffic congestion through Newtown. Would slow down the trip. N/a Yes it would increase frequency and via courtenay place would increase choice and flexibility of destination. Unable to download the map and therefore unable to comment. This survey is not giving the information as your platform is failing. Just like the bus network. It doesn't work for me - I catch this in the afternoon in order to collect my child from daycare and this bus as it is is super convenient. This would help some stuff with the lack buses in Newtown but would not help with the lack of buses in Hataitai I don't live near the 12 line proposed. n/a Na If this is 12 E. I use this service to get home when number 2 busy. So don't like this change going through Newtown. RESTORE BACK TO NZBUS Page 165 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Don't use Don't take this route No - still have to walk from Roy Street past Constable Street to get bus Excellent this would work Brilliant. Residents of Strathmore, Miramar, Kilbirnie, Newtown, Mt Cook would be so relieved. Don't use it The map isn't very clear, though is this suggesting another route in addition to the no 3, which will go past Constable street? If yes, that is needed unless this negatively impacts the existing bus service (which is already problematic). e.g. by reducing current no 3 buses It's important to have direct services from Strathmore to the CBD. This is one way to do it. All routes need excess capacity - to increase comfort and entice more commuters Longer single journeys are more convenient - people will use/otherwise take car/uber Yes. It increases the options for travel to Newtown, the Hospital and transfers to route #1. (Though it still requires a change of bus at a hub.) GOOD IDEA. Yes - Stratthmore friends have stopped bussing because of the numbers of bus-changes needed. Not sure Optional question (78 responses, 434 skipped) Page 166 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q13 Route 18 Miramar to Miramar Shops: Remove 18 and increase frequency of 18e. Definitely increase the frequency Good, 18 route is a waste Yes Yes - because it's logical, the short run is barely used due to issues transferring and people prefer direct service at lower frequency This would save many buses driving around empty, and free up drivers for less cancellations on other routes. Agree will reinstate a regular and direct service for Miramar and relieve pressure on other core routes travelling through Newtown Only if it's as frequent as the 18 is. Darlington Road - I have sometimes been later in the evening so travel by No. 2 which stops at Miramar to transfer to 18. At night this service has sometimes connected well, but I have on other occasions reluctantly walked home and beaten the "connection". Even have had two no. 18s pass me in Darlington Road. Yes!!! Karori is the largest suburb in the southern hemisphere and has a large population there that work at the CCDHB Wellington Regional Hospital site. These services are often busy but run too infrequently, especially for the peak times. N/A Yes. It makes absolutely no sense for the 18 bus to go all the way from town only to dump everyone in the Miramar Shopping Centre when they live 4 blocks away. Don't use this service Yes, it works with me. Simply as I wrote on the previous page, I need more 18e in the night. More frequent 18e is also needed because I have to wait for a rather long time at the stop Riddiford St at Hall St, while I can see many buses No 1 and No 3 go by. Yes, this work with extended service hours off peak hours and weekends. Yes but still have to walk or to get home. That’s not as bad if only to us in Page 167 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Miramar it’s the getting to newtown that is the important part. In short yes. Yes this works for me . I value the 18e for getting to Zealandia, before biking home. This is still an issue while NZBus still have vehicles without bike racks. More 18e services would be great. This service also gets me to the Roxy Cinema (when my partner is coming too - she doesn't bike :-( ). Just makes sense to do this. I personally don't agree unless we can be guaranteed frequent services, to me I have no problem connecting from a 2 or 12/12e onto an 18, Perhaps what would I would suggest is maybe drop the 18 every 10 or so minutes (during peak) and replace with a service to Kilbirnie, let's say every 20 minutes Increase the service between Karori and the University during the week. Seems really logical - the 18 buses seem to be almost always running empty. A branch to Strathmore via Ira St would be a good quick fix. This would be really convenient. The 18e is just a more versitle route for getting to the key parts of the CBD, Miramar, Vic Uni, and Karori I dont use #18 n/a I don't use the 18 as I don't frequent Miramar, but increasing the frequency of the 18e resolves other issues N/A Yes!!! I didn't even know we had an 18? And the 18e is always fit to burst. n/a Increase frequency of 18e and reinstitute the No 2 direct from the city to Miramar North. The loss of this route is the main problem. This is a bit of a waste of time I never use that bus. Page 168 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I don’t use this bus. na Just increase frequency of all buses!!! see next question No comment No. Doesn't work properly and the route to university is longer!! I think this is good for cross town, niece catches bus northland to Wellington High. This no 18 service is redundant and resources spent on this service could improve the 18e instead. the thing is it needs to work for the people in Miramar so the frequency of the Miramar 18e would need to be 15 to 20 mins Yes. I house sat on darlington Rd for 2 weeks and the R18 drove past all the time, empty. The drivers seemed surprised when I tried to catch it and it wasn’t practical to transfer to get to the CBD Don't care no, doesn't come anywhere near me Yes ... but see below ... you also need to reinstate the direct service from the Darlington Road terminal to Courtenay Place and the Railway Station and it needs to run as regularly as the 2 did - from 6am to around midnight seven days a week. Remove 18 completely. Reinstate the old number 2 service with the same frequency and improve the 18e. A no brainer. I have no idea who thought calling the major 18 route "18e" was sensible. It never made sense. I sometimes use route 18e and find it is a good route but yes would be helpful if it was more frequent. I'm fine with the 18, but respect the decisions of those who are frequent users of this service. Page 169 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 NA I don't like 'e' buses - the transfer system has to be made to work. I am happy to transfer 3 times so long as the connections are predictable. yes, definitely. Longer routes are useful to more people. n/a Doesn't really affect me, but I would probably use the 18e on weekends. Remove 18 and revert to the full No 2 route to Miramar north. Yes - 18 and change to 2 is painful. I get 18e whenever I can't get the 31x Okay. But still works on basis of having to change buses to get to and from the city off peak. This is a barrier to getting out and about For the same reasons as extending the 12, I also approve of this change as trying to direct tourists in the central city to the Weta Cave became exceedingly difficult with the removal of a direct route. Definitely increase frequency of 18e. I use it from the hospital to vic university and they are not frequent enough. Would benefit me on weekends, especially over summer, as I travel from Island Bay to / from Dave Farrington Park (Miramar North). Would need to be at least half-hourly on weekend afternoons. Na No opinion, I have never used this route. N/a Unable to comment as can’t see the timetable. Will it be a ghost timetable like the Ghost buses and the real-time information being a ghost as well? This makes good sense to me as it covers a really good x-cut of Wellington suburbs form Karori to the hospital and beyond. That's what I liked about getting just the one bus journey to go across town to the hospital and visit friends in Newtown. This would only work if these buses also met up with 2s and 12 to take people up to Miramar North Page 170 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes - increase the frequency of #18. This will improve my bus choice to get to and from work Anything that doesn't end at a hub is good. n/a Yes, and as well re- instate the original route going through the back streets of Karori and down Gipp St and then via Messines Road down Birdwood St . Great ot have 18 e operating on the weekend. Na REMOVED THE 18 N KEEP IT WITH NZBUS Don't use Don't take this route No. Split number 2 to miramar north and to seatoun No - still have to walk from Roy Street past Constable Street to get bus This will work, helps with Transfer from Route 2 Brilliant, remember we have the route 31x Miramar Heights in peak time, it works. Don't use it I am not sure of what the distinction is between the 18 and 18E. They appear to be the same service when catching a bus from Taranaki street to Constable street It's important to have direct services from Miramar to the CBD. This is one way to do it. No comment, do not use enough Yes. I don't use the 18. The 18e is a useful option for travel through Newtown and points beyond Not sure Optional question (82 responses, 430 skipped) Page 171 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q14 Route 18e Miramar, Kilbirnie, Newtown, Te Aro, Kelburn, Karori: Increase frequency of 18e to Miramar and improve crosstown access to Wellington Hospital and Massey and Victoria Universities. Yes yes increase the frequency Good, serves as a campus connection We need more 18e services so I can travel easily to;fro the Kelburn university campus Not needed If it increases the frequency to and from Karori and starts earlier. Yes - highly utilized service This would be great, as this bus is the one I connect with when going to Newtown, and currently if I miss this connection then the 30min transfer period expires while waiting for the next one. Agree will reinstate a regular and direct service for Miramar and relieve pressure on other core routes travelling through Newtown There needs to be significantly more access to Wellington Hospital and Newtown/unis from Karori More 18e's from Karori into town would be good. Yes this works, but only if there is rare cancellations. Not good if you have an exam or hospital appointment. Yes, but not at expense of 18. I use 24 a lot but ours infrequent so I have to walk to the 18e or use 18 to connect to the 2. Yes please! This connects newtown to miramar and other parts of Wellington and I use it often at the weekend. Do not use this service. Increase frequency of 18e. Not so sure the crosstown ones help but maybe. Yes, please increase the frequency and crosstown access. Page 172 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 N/A Yes, please, please, definitely increase the frequency of the No. 18e! I think it is vital (and socially responsible) to improve crosstown services for university students and also for the elderly (and others) needing to access Wellington Hospital. It would also help the significant number of Victoria University of Wellington staff members who live in Karori to get to work and back without having to get in a car. Yes. The 18e is much better than the 18 Yes increase frequency. The 18 and 21 were perfect before all the changes, go back to the way it was. All the students and many workers use those buses, no idea why it was changed. Don't use this service Yes. I am a Victoria University student working at the Kelburn campus. More access to the University and back to my home in Newtown is fantastic. 18e is my favorite choice though it is very limited in the night time. There is one more thing, from 9am everyday the 18e bus from Newtown to Victoria University is only once per hour. Please increase for I used to get to school at around 10, 11 am and I don't have any appropriate choice with 18e. Yes, this work with extended service hours off peak hours and weekends. Yes If that happens then maybe you can have no 2s that do shorter routes and go to and from karori more often See 18e comments above. I use the 18e sometimes to get to the Courtney place end of the city since the 22 doesn’t go there anymore. It would be good if they were more regular but only if it lined up with the 22 Yes. Yes, this would be very good, except consider other ideas This would improve the public transport options for my university student daughter seeing as the #17 was removed. Access to the hospital is also a major factor here since the route to and from Karori was changed from the # 3 to the # 2 Page 173 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I support this change and there will be a lot of old people in Karori who need to get to Wellington Hospital and there are a lot of young families in Karori who will need to get to the Universities. Sounds good. This would be a dream. No no good for me I am on Broadway n/a This is the change that is needed. I hope this happens N/A Absolutely! This is an ideal route for so many people in Karori. It would mean I'd only need to catch one bus For Victoria, please extend to Northland via Kelburn Yes but need more direct buses going through the bus tunnel as well. More 18e busses in the afternoon and evening would make it easier to get to Kelburn from Karori. This is an ok route too Sounds logical I don’t use this bus. na Yes please! I use the 18e to travel between universities and more frequent service would make a big difference. yes - access to Wellington Hospital would a lot of bus uses from Karori Page 174 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Solve the problem of the early morning buses not picking up uni students wanting to get to 9.00am lectures at kelburn because the bus is full of Wellington High School students. This is a really useful bus route but the buses are infrequent. It really needs to be more frequent. Agreed. Every 30 minutes would be good. I use 18e from Ghuznee St to Owen St (& back) when it is available. I would definitely like increased frequency during the Gold Card period. No comment Isn't increased at all !! Wellington hospital should be on bus number 2 Yes, great. Need to access hospital & wellinton high. My son takes this route currently and it works for him Yes, these are main arterial routes and need to have sufficient services. yes as accessing Countdown in Newtown and shops in Miramar especially during the weekend would be good The 18e is good, but takes a long time to get to the CBD. see earlier comment. Make sure 18e's arrive at VUW - especially out of Karori when it's only 15? minutes from the terminus **arrive at VUW in time for people to go to lectures that start on the hour**. I cannot believe the current busses arrive at 10:02 or 10:03 not even 10:00 or 9:55. moving that route even 10 minutes earlier, maybe even 5 minutes earlier would make it much more useful and stop people having to leave much earlier and change busses. I would like a bus that goes to northland road but the rest of the journey is good Yes Don't care It is paramount that there is a reliable service to Wellington hospital, people can not afford to miss hospital appointments. Page 175 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 This would be useful. I would pick up this service most frequently in Newtown, to go to Te Aro/CBD/Miramar/Karori. no, doesn't come anywhere near me Yes, as long as the frequency is such that it offers Highbury 25 users a different option to catch to Kelburn and walk. Currently if you miss 25 there is no time to get to an 18e/21 stop. If the stop times between 18e/21/25 near Ghuznee/Victoria were sufficiently different it would allow more options for Highbury/Kelburn users. Any changes made to 18e should also be made in conjunction with 21. If these two services were offset more there would be more options across town and into Karori. Especially at non-peak times. Having both at Ghuznee/Cuba St at about 6:30pm/7:30pm/8:30pm is a waste. Sometimes this is a good alternative for me, if it is not raining, then I can get on this bus then get off on the Terrace and then walk to the Beehive. It is a good alternative for me because route 2 gets too busy during peak hours. However it doesn't work for me going home because it doesn't go frequently enough to make it convenient to walk up the Terrace to get to the bus stop then have to wait for the next bus. I would not use this route as it would take me too long to get to most of the locations, with the exception of Kelburn & Karori. To get across town to Kilbirnie (which I do once or twice a month), I currently take my car & I would continue to do so. Agreed yes Agree sure, might help me get to work earlier in the morning if there are more buses leaving karori This isn't a service I use frequently, but when I do go to use it I'm frustrated that it only runs once an hour. This would be very helpful for me as I use d to use this bus regularly and at the moment it's too infrequent to be useful to me and I have to use other modes of transport. This is a great service but clashes with the 21 up Ghuznee St Yes needs to provide a bus route to Wellington Hospital. This used to exist in Karori and many other Karori people would benefit from this. We have an aging population and this should always be considered when any bus route is Page 176 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 being changed. Yep, great. High frequency would be even better. n/a Yep - it's a good bus line and very useful. Yes great for access to Uni ( I am no longer studying but many others are. yes because i would be able to get to and from work more easily As above, this would be good but Newtown amd Ghuznee get congested so I'd worry about reliability Access from Karori to the hospital needs to be addressed. Having to change buses on such a necessary route is a bad idea, especially when many commuters are unwell or old. I think this is an excellent idea! Route not well served at present Please increase the number of buses going past the hospital! This is a key route. Okay Yes. Increasing access to the hospital is supremely important to me on a fundamental level. Yes. I use this bus to go from Wilton to get to Newtown/Miramar (I walk from Wilton to chaytor street) Yes this does, it's a great alternative to the overstuffed and oversubscribed number '2'. Yes please. Currently we often have to use an expensive taxi to get to meetings etc YES! This is my primary bus route that I take to work. It would be great to have more options for peak time travel, especially in the evenings as it becomes less frequent quite early. Would benefit me on weekends, especially over summer, as I travel from Island Bay to / from Dave Farrington Park (Miramar North). Would need to be at least half-hourly on weekend afternoons. Because you can go to the hospital so yes. Page 177 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 No opinion, I have never used this route. n/a No this woukd make little differencecto me because it still has all buses taking the sane route through town which is hopeless. Unable to see a proposed timetable. You have to make it accessible to the hospital and get workers there to all Shifts prior to 7 am and after 11 pm. Totally agree Same reason as above. It will also make it easier for Those in the Western suburbs to get to and from the hospital Yes, great. Lots of people work at the university and hospital so having more access to that is good. n/a Really good idea YES WITH NZBUS Please do not get rid of the connection from Courtenay Pl up Ghuznee St - not only does this make Victoria less accessible, it also removes the connection from Courtenay Pl to the developing shopping area on Ghuznee. There need to be more buses scheduled from Karori to Wellington College as when school buses are full there is no alternative transport to get kids to school on time. It's also impossible to get sick kids to after hours and hospital easily on bus from Karori Yes please - this is the route my son takes to and from school Don't use Not applicable for me YES PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Would make the interchange to 18e in Newtown much more reliable and usable. Would mean that on bad weather days I could get to my place of work without being blasted by wind and rain. No - still have to walk from Roy Street past Constable Street to get bus Increasing the frequency of 18E would be good. I like the ability to go to Ghuznee Street rather than having to go along Lambton Quay when heading into town. I also sometimes go to Miramar and Newtown. Page 178 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 So spoilt, Helps with Transfers great. This would work for me. Don't use it Improved access to these places is needed All routes need excess capacity - to increase comfort and entice more commuters Works in the daytime but not early or late enough As above Really good idea. Cross town access to university is very important for students - and lecturers too. Better access to hospital would be good. Optional question (121 responses, 391 skipped) Page 179 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q15 Route 30x Seatoun Express: What would you do to ensure that Seatoun, Scorching Bay and Moa Point passengers are always able to get on the bus in the evening peak? Instate minimum fare of 3 zones for travel. Make non-stop pick up/ drop off from certain point non negotiable Not needed Make minimum fare of 3 zones. Make services a true non-stop/ non pickup or drop off from certain points. Minimum number of zones N a N/A Don't use this service Increase frequency of 12e send 30x via airport road and Broadway skipping Miramar. New express route for Miramar N/a Charge the minimum full fare from the station - so the people taking it for a trip across town don't use it. More buses! And some double-deckers (they could terminate at the Strathmore shops and the remaining pax transfer to a single decker to fit through the Seatoun tunnel?) n/a n/a N/A I dont use this route More buses more frequently Page 180 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Have more frequent buses both on the express routes and the normal route 2. Make Hobart Street the first stop in Miramar . It has always been difficult to get a seat by the time you get to Manners Street. I don’t use this bus. more frequent service Get the passengers going to Hataitai on another bus service - they are the travellers that fill up the 30x service - and then the bus empties after the Hataitai drop offs. Always use bigger buses for 30x. No experience of this service I don't use it No Comment No N/a Perhaps allocate some double deckers to this service, if they're able to travel around the coast. this route often leaves the railway station empty whereas the 22 bus is packed from the station Don't care Don't have a hataitai stop and cut out some of the miramar stops as they have access to other bus services NA Move route off Lambton Quay no comment n/a Page 181 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I travel into town in evening peak so doesn't affect me. Improve service to Miramar North so the 30 buses aren’t full of people who want to go to Miramar North but missed a bus or a bus was late or didn’t turn up Not applicable to my circumstances. Use a double decker. Massive issue - I really feel for the commuters who struggle but as I live on this route too I’m also entitled to use this service too. Use bigger buses? No opinion, I have never used this route. n/a I do go to and from seatoun especially in the summer and used to catch the bus when it went it through newtown. When you are designing routes tou need to consider the impact on all users as well as those at the destination. Increase your bust size make sure that you have a big enough bus to have the capacity. If the other roots have the smaller buses and less frequency passengers get on any bus to get out of the CBD and migrate anywhere they can because of your hub issue this is not passengers choosing the wrong bus it’s the bus service review failing us as passengers for the eastern suburbs Put on more 30s and 31s n/a Na RESTORE N GIVE IT BACK TO NZBUS Make the express bus express all the way - no jumping on and off through town - there are numerous times it has not stopped on Courtenay place outside Readings because it is too full and then people get off at the last stop on Courtenay place. Increase the number 2 buses at peak times to relieve pressure - or add extra express buses. Don't use Page 182 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Increase in frequency or change to old route Put some more buses on! Make the first stop somewhere past the Miramar shops? N/A (Not a route close to us) Bypass Miramar Shops, Calendonia St 1st drop off. Increase the number of 30x buses Don't use it Higher frequency of service; larger capacity buses used Use double-deckers (it these can fit through the Seatoun tunnel) Have a high minimum fare on express buses (eg minimum 3 zones) to discourage use of these services for short trips within the CBD, freeing up space for people travelling to Seatoun Re-route the bus away from the Miramar hub - I've noticed lots of Miramar people now catching the 30x and getting off at Miramar Shops All routes need excess capacity - to increase comfort and entice more commuters I rarely if ever travel at this time of day. My comments above re making these services truly express only for Eastern Suburbs passengers would seem to help. From the days when I did use this service every evening to get home from work, a greater frequency of service would have been really welcome, and should enable all to board Not sure Optional question (60 responses, 452 skipped) Page 183 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q16 Route 30x Seatoun Express: Change route to run via Caledonia St rather than Miramar Shops. Yes - 31x can serve miramar Not needed Yes - 31x should be serving Miramar Shops No comment Add a Miramar user this would decrease my options in the morning. N/A Don't use this service Yes N/a This was where it always used to go - and there are already miramar routes. Sounds OK, I am based on Kauri St so would be of negligible difference (would use stop 7031 - the old stop) BUT- if I miss a 30x, I would need to move to a different stop (the one opposite the Uniting Church) and I wouldn't be able to see when a route 2 is approaching from Hobart St. Especially if the route 2 is going through Newtown (yikes! super slow for MIramar/Seatoun residents!!!) n/a n/a N/A I dont use this route Page 184 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes but only if the No 2 is reinstated to Miramar North. yes to changing to Caledonia St. Hope it will go to railway station as well. That would make for a quicker journey. That would work for me. I don’t use this bus. na This change would shorten the time for the 30x bus service - which is already at capacity so could make sense. Passengers can opt to catch the 31x double decker at the Miramar bus hub - which has the capacity to seat 80+ passengers. No experience of this service I don't use it No comment No N/a the whole idea of these new silly routes was to give customers more options and now you are suggesting to go back to the old route- why not put them all back? Don't care yes, cuts out some of those who have access to other bus services NA no comment n/a Page 185 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 pmh Only if there are more 31x services to Miramar shops. Could also introduce a Miramar Shops to Seatoun that meets 31x as an alternative to 30x Not applicable to my circumstances. There is no point in this going to mirimar. Especially if it is full before it gets to the shops. YES! OMG that would be amazing. My only is that the buses are so full at peak I miss out often to even get on. Bigger bus? No opinion, I have never used this route. n/a Why would you go away from the shops owners of shops would be mortified to know that nothing is going past them This would be horrible for people catching buses from the Miramar Hub - especially if you don't increase the number of 31s. n/a Na RESTORE N GIVE IT BACK TO NZBUS Yes - when the bus is full it can take me nearly an hour to get to work or home - when it takes me 15 to 20 minutes by car. Don't use This would speed up service. Sounds sensible. See above. Since 2 goes to to Miramar shops the express might not need to. N/A (Not a route close to us) Yes, this would definitely work. dont care Page 186 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Don't use it I don;t catch this bus Agree, there are plenty of other options for people wanting to get to the Miramar Shops. No comment, do not use No opinion. This part of the route doesn't affect me. Given that we do have hubs, I would generally prefer that all services are routed through them. Not sure Optional question (56 responses, 456 skipped) Page 187 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q17 Route 30x Seatoun Express: Increase frequency to provide more capacity for Strathmore Park and Miramar South customers. No, risks reliability Not needed Option above would supersede this Yes more options would be an improvement N/A Don't use this service Yes N/a Yes. Its always full. Yes please. n/a n/a N/A I dont use this route Yes Yes. Page 188 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Good idea That would be good. I don’t use this bus. yes please Yes agree - it appears to be a high user service - and it should always have a bigger capacity bus. Shame you couldnt use a double decker on this route. Can you do a short peak service to Hataitai to get these passengers off the 30x? No experience of this service I don't use it Yes - but only if it continues to pick up in Hataitai No N/a It only makes sense if there is a need Don't care yes NA sounds good n/a Would be good if more 30x ran to Seatoun in the morning and to CBD in the evening peak Bad. It still works in the basis of changing buses at a hub Page 189 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes Know this have been a problem Not applicable to my circumstances. Correct Yes please - any chance you could have a service at 2pm? I know there is x31 at 230 - something to consider? Number #2 is painfully slooooow. No opinion, I have never used this route. Good idea n/a Agree This is a great idea n/a Na RESTORE N GIVE IT BACK TO NZBUS YES PLEASE - as per above, when the bus is full, it can take an hour to get to work - where it used to be that 40 minutes was a bad run Don't use Yes as I wouldn't have to stand. N/A (Not a route close to us) Yes if possible, Takes the pressure off Route 2. Page 190 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes. fewer people standing will drop the risk factor of serious injury Don't use it I don;t catch this bus Agree - I do miss the old 10-minute peak service and it reduces the time to wait for the next bus if one is full All routes need excess capacity - to increase comfort and entice more commuters Probably Not sure Optional question (58 responses, 454 skipped) Page 191 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q18 Route 31x Miramar North Express: Increase the frequency of the 31x to provide more capacity for Miramar North customers. Yes, customers prefer express services during peak Not needed Yes - With the redirecting of 30x to no longer go via the shops means 31x service will need to be increased Yes more options would be an improvement Definitely. It fills up and I can't get on. Should be another 31x leaving the city between the 4.10 pm and 4.40 pm (very busy and usually very full) to ease capacity. N/A I support increasing the frequency of any bus that travels between the city centre and Miramar suburban streets without the need to transfer busses partway. I tend to arrive at work between 9:30 and 10am and leave for home anytime after 7, 8 or 9pm. I know I'm probably not the norm, but without an express service around these times, there's no incentive to use bus transportation in wellington. I only mention this in case it's discovered there are enough people in this category that I help add to the numbers. If I could get to work from Brooklyn in 40 minutes or less it would definitely be an option I'd consider. Don't use this service Yes Personally, I think it is fine how it is, however more reliability is more important to me N/A for me, I don't catch it. n/a Page 192 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 n/a N/A I dont use this route YES!! These buses are overcrowded and many people stand in the stairwell out of desperation to get home after work. Good idea. I don’t use this bus. na Yes - currently a good service but more frequency would be great. The double decker capacity is awesome - and I appreciate that this bus route finishes at the railway station. No experience of this service I don't use it No Comment No N/a Again this leaves the railway station empty whereas the number 22 is packed from the station Don't care I use this service to get to the Miramar shops from the station, particularly when going to a film at The Roxy. Increased frequency would be useful. You need to reinstate the full direct service from the Darlington Road terminal to Courtenay Place and the Railway Station and it needs to run as regularly as the 2 did - from 6am to around midnight seven days a week. Keep the 31x express but reinstate the number 2 Page 193 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Na yes. might be handy if I need to start transferring buses in the city to get to miramar. more express services would make that journey quicker n/a This has no benefit to off peak users in Miramar north. As mentioned, more than 2 express buses to Miramar in the morning, and two back to CBD would be excellent Increase frequency AND times to times eg run a service between Miramar north and city all day. Not applicable to my circumstances. Use you double deckers. No opinion, I have never used this route. Good idea n/a Agree but what is the timetable This is also a good idea n/a Na RESTORE N GIVE IT BACK TO NZBUS N/A Page 194 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Don't use Don't use this route Yes. N/A (Not a route close to us) Yes if possible. Takes the pressure off Route 2. Don't use it I don;t catch this bus Agree - I do miss the old 10-minute peak service and it reduces the time to wait for the next bus if one is full All routes need excess capacity - to increase comfort and entice more commuters Probably Not sure Optional question (60 responses, 452 skipped) Page 195 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q19 Do you have any other suggestions for Eastern suburb routes? The bus from the airport is really expensive. A more frequent express from upper hutt to the airport please. Just the no 35 - increase frequency to 10 mins across peak time Nope Maybe add special services to go to the beaches so the people living on the bays has more access and it helps also with the tourism in Wellington. Nope Would be great if the Airport Bus could be sorted. Noting that this bus is not a Metlink service but it does impact the network due to slow boarding so needs to be sorted. Suggest to either move off golden mile, change provider and make it a Metlink service or NZ Bus introduce smart ticketing. I think those are all a bit complicated - again focus on getting people from their houses to the CBD first. (without having to use connecting buses) No. I am fairly happy with them. It's great to now be able to bus to town in the 24 in the weekend and get home late at night on it. Can go to rugby at the stadium and home all on the bus now. Awesome. Don't cut it out! Still angers me that we do not have a direct link from the top of Darlington Road through to the Railway station during the day. For elderly, people with young children and disabled people this is frustrating. I believe a lot of people now drive to the Miramar shops or to Kilbirnie in order to get either an 18e or 2 (which goes to Karori not the station), so not a true reflection of how many people used to use the direct No. 2 service. N/A school bus for khandallah to onslow and raroa No except listen to the commuters More buses overall, if you want to reduce the number of cars, and if you believe it is truly a climate emergency, improve the public buses by having more. Rates are going up but services are getting worse. Increase number of 23e bus services Yes. The kowhai Park buses should go to and from the city and not terminate Page 196 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 at the Brooklyn hub Run 30x instead of no. 2 and no stopping in Hai Tai Tai Route 2 goes from Broadway to the station instead of karori. I ended up walking back from tinakori road because I did not know that this had changed. Not really, except that it doesn't seem so easy to get to and from Island Bay and nearby suburbs these days. Down Adelaide Road, it seems it's only the No 1 operating. I would think that if the hubs could be made to work timewise, then Eastern services would be great. If service numbers are cut, and they go all the way through the city, then congestion will increase, and keeping to time will be difficult. Fewer buses will take longer. People will stop using the buses altogether other than peak commuting. More routes 36 to Lyall bay and not just kilbirnie. Problem is mainly in the afternoon as well. Our 43 & 44 buses used to go from Khandallah to this part of town. Provided a direct route to the hospital which was factor we considered when purchasing our retirement property. PLEASE don't route the 2 through Newtown for the sake (solely) of Strathmore residents. This is such a slower route to Miramar/Seatoun. I'd suggest branching the 18e to Strathmore - I feel that would solve the majority of complaints about Strathmore<-->Newtown connectivity. From my perspective it's not overly broken, but routing the 2 via Newtown would be a mistake. There are ALREADY capacity issues through Newtown (on the 3) and often 3's don't stop even at Willis St as they are full. They would not be double-deckers on that re-routed route (Seatoun tunnel), so that seems like shooting yourselves in the foot from the start. Change back to what we had before. Now we are back in our car when the alternative is 2 busses no N/A Create bus routes out to the edges of Karori None of these will ease the congestion in Newtown. Please change some of the 23 services to go to/from the Station! Lyall Bay route needs to change or have a peak time service running past the basin to Lyall Bay as the route down Taranaki takes far too long. The bus has to stop at every stop and traffic is much heavier. Weekend buses to Worser Bay and Scorching Bay. Smaller and more Page 197 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 flexible buses on No 24 route. As for all routes in the city, we need electric buses and more frequent buses and cheaper fares if we are going to get NZ petrol heads out of their motor vehicles, which would be the most important step to making Wellington a more liveable city. Give us a route that goes through Newtown and has the railway station as a destination. This way I can bus/train up the coast and leave my car at home. Put smaller buses on the 24 route and factor into the timetable the congestion caused by Worser Bay School parents clogging the road at 3pm. Is it really a viable service at the weekends? No As mentioned above taking buses over monorgan/leveson/strathmore ave is dangerous. Change route to have buses only travel in one direction, so up Monorgan to Sidlaw, and down Strathmore Ave from Sidlaw. A No 2 bus service - warning for passengers that the Lambton Quay North stop is the last opportunity to get off (for those passengers needing to go to the railway station). Communications about the move for the No 2 bus stop from the railway station to in front of the justice building was very poorly communicated at the start of the new bus services!!! Signage at the railway station to direct people to the various bus stops - for those services that dont start at the railway station would be really helpful - especially for travellers. No No, this does not affect me No I live in Te Aro, which you call Southern. Hataitai is worse off under the new system than before 2018 change. We used to have the No5 service. The number 35 is a poor substitute that only services part of the suburb. Buses coming through Hataitai in peak are now full and as, a result, Hataitai passengers have to stand all the way into the CBD. This is not safe. I have almost fallen down a couple of times due to drivers needing to brake suddenly. The desire to reduce the number of buses down the Golden Mile has had an obvious and inevitable effect that commuters in suburbs closer to town now board buses that are already full and must stand. Has anyone kept data on the numbers of passengers that stand for all or part of a journey (since the changes were introduced)? Return original number 3 and frecrancy of 18 Page 198 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Not routes I use much Put the routes back the way there were as it worked for 30 years and why change a good thing Improve frequency on the 2 to every 5 minutes at peak and every 10 minutes at all other times. no No I think the E1 proposal, for a new frequent route, has considerable merit. Alternate no. 2 route to seatoun/ kilbirnie/ newtown/ city and seatoun/ miramar/ city You need to reinstate the full direct service from the Darlington Road terminal to Courtenay Place and the Railway Station and it needs to run as regularly as the 2 did - from 6am to around midnight seven days a week. Yes. Put the number 3 back to Seatoun. I would consider taking the #18/18e if it ran as an express service during off peak hours including weekends. I think the new bus shelters at Kilbirnie are a disappointment because they are now separate from the shops and people get rained on getting to them. But I don't need to use them now because of the improvements to bus stops outside St Pat's. No more services that terminate in suburbs other than karori. houses are so expensive in the eastern suburbs now that people need to commute from far away, ie northern suburbs. if there was a service from say johnsonville or newlands all the way to miramar that would help n/a See my comments re the No 2. I note its return to Miramar north is not one of the above options. I have lost confidence in our buses and often take the car when I never did before if I have an important meeting or appointment. It is entirely unreliable during bad weather when unsurprisingly people who would normally walk, run or cycle to work catch the bus. Our buses are re directed to serve other Page 199 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 routes such as Island Bay. This has been a consistent practise for over 5 years. How do I know? Because despite denials we see 'our' bus and driver go down towards Houghton Bay, but it never returns. Thinks rain, hail, freezing southerlies, tiny bus stop and no bus! Yes, return the Airport bus to the old system A small bus running a loop round the peninsula (Kilbirnie, shelley bay, scorching bay, seatoun, moa point, Lyall Bay, Kilbirnie) particularly at weekends. Miramar shore is a popular recreational area but inaccessible without a car. As above - improve headway for the 2 As I said earlier, the Number 1 should be extended and continue around the coast from Island Bay through to Kilbirnie (since this is where the depot is any it makes complete sense). Lots of students for schools such as St Patrick's College, St Catherine's College and Rongotai College come from these areas. Have bus route 3 reinstated Via Basin reserve minimum every 30 minutes morning and afternoons. Most of restaurants, Motels, art shops and other retail shops including the side streets in Cambridge tce and KENT TCE are not being serviced forcing people to use their cars and gold card uses to hitch a ride when ever possible with friends and neibours. Reinstate a service to Miramar North all day every day. This could be achieved by splitting the number 2 service so alternate runs terminate at Miramar North an Seatoun Split the Number 2 Seatoun/Miramar route into alternating Miramar (old previous Route 2 terminus) and Seatoun services, similar to Number 3 Lyall Bay/Rongotai. Earlier weekend buses to near airport (routes 2, 3). Many flights I take are early Saturday / Sunday mornings and buses don't run early enough. Also requires an earlier #1 to connect. Reliability! Stop canceling buses. I used to gloat about our bus service - I used to be able to catch direct buses to mostly anywhere in the city - so many used to go down Calendonia Rd. Was such a great service (30 used to still get full though). Now it’s a shambles Pay the drivers more and improve their conditions. More double decker buses on the number 3! Free/nominal fee between Mount Victoria and Hataitai. It's 2 zones from my stop to the shops! An express service from Kilbirnie is needed. It takes far too long to get into town from Rongotai/Kilbirnie. I can bike to town quicker and so usually do. Mirimar residents can choose an express service and get there much Page 200 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 quicker. Currently the only option for this is the Airport Flyer and this is very expensive. At peak need more services through Hataitai, rather than Newtown as Newtown is too slow. YES. How about increasing the number of buses for the eastern suburbs as they have been under-serviced, by reducing the number of buses in over serviced areas like Kowhai Park - No.17/17e Don’t use these buses What I miss is the trip I used to make from Khandallah to Scots College on the old 47 going to Strathmore. This was a very useful trip for me on a going to orchestra - now I go by car to avoid changing buses with a heavy instrument to carry. Messing with the routes means that things you sign up to do because you can do it on public transport now no longer work. Yes. Have multiple routes to the eastern suburbs- miramar peninsular, lyall bay, island bay, houghton bay, as before - through hatatitai, Evans Bay, and newtown. This maximises flexibility, spreads passenger load, mimimises impact when a bus has to be cancelled as therre are alternatives. Badically the changes have provided a better service to the northern suburb abd a few other areas but has ruined the eastern suburbs services. ( I forgit to menrion that i also used to use the khandallah bus to get from newtown to the shops at aotea quay. Wainuiomataa is the fastest growing suburb and it has a useless service that goes through lowet hutt adding considerably to the trip lengrh, and it stops at the railway station. Also suggest you consider purchasing and using smaller buses for some routes which negotiate difficult roads difficult to get to Courtney Place for 5.30 bus, next 1 at 6.30pm - this seems to early to end peak services (#20) As long as there are clear ways to get to Kilbrnie, Newtown and the city, that is good. n/a Na Get the airport bus sorted out i.e. integration with the regional bus network. That will encourage more people to use it, including some commuters. I now take the local buses to the airport as the Flyer is too expensive and not integrated into the network any more. That is a sad outcome. Make Kilbirnie and Miramar more accessible from the southern suburbs. RESTORE N GIVE IT BACK TO NZBUS Yes. Bring back the 11, which went through Newtown to Seatoun and was a decent alternative to the overpriced airport flyer. Also buses that go from Page 201 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Kilbirnie through Newtown then around the Basin Reserve. There is currently no direct way to get from Kilbirnie to Kent Terrace. make the buses that run infrequently (such as the 30x) the priority when there is a shortage of bus drivers. The bus system has become so unreliable for the people of Moa Point and Breaker Bay, people have given up on using the bus system regularly - and are driving in on a regular basis - this is totally unacceptable. It also impacts hugely on the community members who do not drive, as it is a significant walk to Seatoun to an alternative bus. Don't use When peak hour traffic along Cobham Dr takes forever so either a bus only lane or re-route to travel through Kilbirnie Make the 14 go back to the Lyall Bay Retail Centre. Having the 3 go backwards towards the beach before heading to town is really stupid. I liked to catch the 14 when I had shopping, but now I either have to walk down to Rongotai Rd for the 2 or else to Kilbirnie. I'm much less likely to visit the retail centre because it's too much hassle with shopping or in bad weather or when I don't have time to walk half the way there. Do something about making the 2 run on time. It's hopeless, even during off-peak times during the day. Split number 2 route to miramar north and to seatoun Hataitai to Newtown please. Go back to the old system. At the risk of sounding like someone who just wants things changed back to the way they were... Increase the peak frequency of the 23e and introduce a weekend/evening service on that route I believe and have faith in this plan its great and will eliminate the problems. Look after your drivers better. I don't want an overtired stressed out person driving and increasing the risk to me, my family and friends and neighbors. Don't use it Not have buses bunching. This can be achieved in part by running buses frequently and having them on time More 35 services to Hataitai in both morning and evening peak times. Give capacity and comfort to Hataitai commuters and get them off the through services for other areas. 1. Alternate the #2 east-bound destination between Seatoun (serves airport) and Miramar (serves Miramar and Weta Workshop). 2. Please restore the Page 202 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 peak-hour frequency to Hataitai it used to have. Only as above I like some of the ideas in the PDF (why aren't you asking questions about those?) but I am concerned about "branching" routes - they can be really confusing. See my earlier comments re Houghton Bay bus service. Most bus cuts seem to be to Houghton Bay, yet consultations happened in Newtown and Island Bay, not Houghon Bay school. After living in Berhampore for 30 years, with 5 years experimenting with being car-free for climate protection reasons. we are finding living in Houghton Bay quite isolating without car access, apart from Zoomy/Ola access which can be $18 for a one-way CBD trip. All the cycle routes into the city are quite hazardous, with narrow roads and drivers unaware of safe 1.5 metres passing, and intolerant of bikes taking the lane in narrow stretches to avoid unsafe passing. Looking at 2013 Census, Houghton Bay seems to be predominantly family households, rather than younger people flatting, and our adult children have commented on the lack of transport here when staying. Not sure how much the demographics are driven by the poor shared and active transport options, pr vice versa, but Houghton Bay does seem like a suburb highly dependent on private car access. We have to remember with transport planning, that a fully laden bus can take more than 50 single-occupant cars off our roads - cutting much pollution and greenhouse gas emissions , and connecting communities through shared transport. Not sure Optional question (100 responses, 412 skipped) Page 203 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q20 Route 3 Lyall Bay / Rongotai: Change to Adelaide Rd / Basin Reserve / Courtenay Place route to restore access from the Eastern suburbs to Lower Adelaide Rd and to take advantage of bus lanes on Adelaide Rd and Cambridge and Kent Terraces. PLEASE!! Your Wallace St route is GARBAGE for the #3, too clogged with traffic. Adelaide road is way better No comment Maybe No - There are already services that go down Adelaide Road I wouldn't support this if the number 23 continues as it is, as it would be likely to make it even slower to get to Vogeltown. Agree - Why? - utilise bus lanes more and take pressure off Island Bay Services I think you should listen to those who take this route every day and ignore everyone else. Easy change at Newtown, no need to change, as long as series are frequent (10 mins / 6 per hour.) Yes - good. I think the 3 takes too long, becaue it has to go past Wellington High. This is how it used to be and it worked well. I like this idea. It is useful to have a bus route going via Taranaki (3) and one via Kent/Cambridge Terrace. I don't see the logic in this. N/A What about people who live on Taranaki Street, Wallace Street. I live on Wallace Street where does this leave me. Yes. Bus would come closer to where I live, making me walk in the rain less. If 23 remains as it is, having a change to the 3 route will increase journey times. Wallace St/Taranaki St services many passengers - those who live in that area and those travelling to/from the educational institutions. However, more buses on 27 route could help those who want Wallace St/Taranaki St. Page 204 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Basin Reserve area can be clogged with traffic. Buses on the 23 and 27 routes are slightly smaller to cope with the narrow roads and might not be able to cope with demand if the 3 route was altered. I doubt that time would be saved. My own experience has shown me that a trip from the CBD to a place where I can transfer to a 23 bus is quicker using a 3 or 18e (Trananki St) rather than a 1 (Basin Reserve). This will bypass the Hutchison Terminus, so the options for Vogeltown residents will need to substantially improve for this to be appealing. That sounds great. Route 1 is not sufficient for this option. I travel to kent/Cambridge daily and increased option and capacity would be appreciated. Yes Getting to Wellington High would become more difficult (getting to school on time is an on-going topic in our family). This could be offset by more 18e services. As a cyclist, I don't want to see more busses on that route, but the drivers are usually good, so we will cope. It would be very valuable to measure whether there is a change in the rate of increase in cycling after such a change.M Good idea. Yes! Please leave route 3 as it is, don't route Miramar/Seatoun services via Newtown! This will make it a really slow service, especially in peak times. dont use this I take the car for these places to avoid 2 busses n/a No. I don't think this would be a good change. Many people rely on the route the 3 currently takes via the back of Mount Cook. Either add another bus route, or scrap the idea, but I hope this doesn't occur. N//a this Makes my off peak busing pretty inconvenient. I like the Taranaki st route because it’s not too far to walk either way if I need to be somewhere out of the central area of the city. Ie if I want to go to top of Tory/Cuba. Sensible to use the bus lanes even if people have to walk another block! Yes bring this back Page 205 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes please, the new route takes far too long. I don’t use this bus. But them what about all the students who use this bus to get to High and Massey. You've already removed the 10 and 11 from July last so you'd remove another one? Bus lanes down Adelaide road are slower than normal lanes because of all the cyclists. Not much of an advantage Yes extra connectivity thru Courtney place will take load off route 1. Then what will you do about the 10 min service for Taranaki St? Stupid idea. You would be admitting that the hubs are a failure, ho ho. Makes sense to me. No N/a Agreed. Please put the number 3 back on the old route, it would halve current travel time into the city which has doubled since change of route. Taranaki and John Streets both have much heavier traffic flow. yes the route to Lyall bay going up Taranaki st makes no sense especially with the bottlenecked Wallace st Yes. Getting to/from Basin Reserve to Newtown with just the #1 often results in a long wait if there are delays north of the city or a bus is cancelled Great idea Don't care It seems pointless to double up routes 1 & 3 any further. The whole point of having a few core routes is that their benefit is spread as widely as possible across the city. The current route 3 provides important access to Massey University, Wellington High School, Te Aro, and I alight from the 3 at stop 7914 to walk to Aro Street, either to visit destinations there or get the 25 bus to Highbury. Connecting Mount Cook and Te Aro with the Eastern suburbs seems much more useful than connecting lower Adelaide Road - is lower Adelaide really more of a destination than Te Aro? - not from my observation Page 206 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 as a frequent user of buses on both routes currently. The bus lanes on Adelaide and the Terraces only provide an advantage for short periods during morning and evening peak on week days. This modest advantage does not justify the removal of a frequent service through Mount Cook and Te Aro for 95% of the other journeys on the 3. Agreed you can only really do this if the frequency of the 18e is greatly increased so passengers can still get to Massey easily. That said I think having an alternative route via Taranaki Street to the city (the current 3 route) means you're not putting all your eggs in one basket if for example there's an accident on Adelaide Road. Yes good idea. Gets to places where people want to go. No thanks - avoiding the Basin is working well. Ensure transfers to 2 in Kilbirnie are working smoothly. (Use screens on bus to show which/when connection buses are available at the approaching bus stop/s) n/a YES - please change this back to the original #3 route. Many people in Karori need a straight route to the hospital. There's no reason why this bus route shouldn't go via Adelaide Road, the Basin Reserve, Courtenay Place and Cambridge Terrace, and would be much more useful to many passengers and take pressure of the #1 line. used to live here and I think that sounds good. Yes, more frequent buses to work form Newtown and to Newtown and Kilbirnie from work. I would use this at weekends Both times mornings and Afternoons and remove the gold card restrictions as previously out lined. A minimum until 4 pm. Restoring access to Newtown and Kilbernie via Courtney place is important. Before I left my previous job it made it difficult to travel from Courtney place to my parents home in Newtown to visit them after work. As long as you make the 27 more frequent I think this would be a great improvement. I have occasionally got the 23 and the 3 into town when I have needed to travel outside the minimal 27 schedule. Neutral. No opinion, I have never used this route. Page 207 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 This would save a heap of time in the mornings (and make sense to use the bus lane!), but would mean the bus would take a lot longer on the way home. I'm pretty indifferent about this change, but i think i would rather the route stay as is Yes! put back on Adelaide Rd / Basin reserve - dedicated bus lane. Wallace st very stop-start What about the John St, Taranaki St sector. Rerouting the 3 down Adelaide Rd could only be considered a benefit if the old 10 route was reinstated. Or by sending the 23Z that way and increasing the frequency Yes because it would make it faster to get to town n/a Yes!!!!! This woukd nake 6 weekly trops easier for me Yes it would work as you’re using the Buslines because the right number three has been a disaster at peak hour and stuck in traffic I avoided at all costs No. What will go up Wallace St/Taranaki St. Yes, this definitely makes sense as the bottom of Newtown seems to cut off and has fewer services. As I used work in Newtown and frequently bused from Karori to Newtown and from there to Island Bay and Berhampore. The previous routes were fantastic. This suggestion will restore better directional flows for bus users. One of the major bus routes should run along Taranaki St. YES! Why this got changed in the first place I'll never know. It is so much faster to get into town this way. Agree or why not alternate so one is via Adelaide and one vi Wallace/Taranaki? the Taranaki route seems to clog up Wallace St more as a one lane each way and overcrowded street. Yes please - especially if the "hub" system for the 23 bus is to continue (I hope not!). This would make it slightly easier to connect with the 23 bus when leaving town at the end of Courtenay Place (at the moment, the 1 bus is the only option, and it's often crowded at night) Na RESTORE N GIVE IT BACK TO NZBUS YES. Bring this back to how it used to be. Thank god. Page 208 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Don't use Not applicable Yes please. It's mental that to get from the Basin to Kilbirnie I have to change buses at the hospital. If there is not an alternative route continuing to go via Taranaki St, Wallace St and John St, then this simply will not work for me. Chronic pain from an injury that never came right means the distance I can walk varies from day to day and within a day - regardless of the distance I can walk on a given day, walking uphill, as I would need to with the bus going via Adelaide Road, is always challenging. No - still need to walk from Roy Street to past Constable Street to use this service What a brilliant idea, it's a pity that it was changed from this in the first place This works in theory assuming that doesn't come at the expense of having a bus route that goes through Newtown (Constable street) and via Taranaki street. There is no reason why there can't be both routes like before (i.e. the 11 and the 3 routes from the pre-shambles bus service) No don't do this, it is funnelling everything down Adelaide which can be congested more so than taranaki. Splitting the routes no.3 v no.1 allows choice based on congestion. The 3 is often quicker than 1 from CBD to Newtown because of this, moving the 3 would make it less attractive. If this means that it would meet up with the 25 at the train station at night, this would be good, otherwise I don't care I do agree that there should be better access to Lower Adelaide and Courtenay Place from the Southern Suburbs but I wouldn't change the 3 route because I rely on the 3 (or the old 11) coming along Wallace St to get to Massey, Newtown, etc Sounds good Reestablish route. Allow students from southern suburbs (Berhampore and Newtown) to get to Rongotai College. Optional question (86 responses, 426 skipped) Page 209 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q21 Route 3 Lyall Bay / Rongotai (Airport): Extend Rongotai branch to the Airport for travellers and Airport workers. This is in addition to other airport routes. Sure, do it No comment Maybe. Add trains to the Airport! On the fence about this. There is already the route 2 service which go by the Airport. Is there a need for people living in Lyall Bay/ Rongotai to get to the Airport? Agree with this suggestion if the airport flyer is to remain a non Metlink service. Why? Airport is growing, general traffic is growing. Public transport to the airport must also support this growth Sounds good Yes, yes, yes!!!! This would be a good addition to the timetable I used to live in Rongotai and having additional buses service the airport would provide extra reliability for those travelling. I'm sure its stressful waiting for the Airport Flyer that doesn't show up, so another option would be great. YES PLEASE, send more buses to the airport and allow free transfers from all trains for those of us who don’t have flyer services or good bus routes e.g. Churton Park. I like this idea because currently the service to the airport from the Airport Flyer is expensive and unreliable. Yes that would be practical and helpful I would be keen to use this route if it went to the airport as there is no bus services that conveniently link up from Island Bay unless you go all the way to Courtneay Place. N/A We already have capacity issues this will just compound it more. That would be great. Page 210 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 This seems like a good idea, and will be on the RTI. The Airport Flyer does not appear on the RTI since the changes, I would not rely on it for catching a plane for work or holiday. Can you imagine missing the plane because the bus is delayed? Yes, in past when all on the integrated system I often used bus to and from airport as frequent and reliable services. With the airport flyer bus now not part of the metlink display system I don't catch from city to airport as I don't know when bus will be coming. Yes - 91 has increased significantly in price and is no longer a reliable option. Yes This would obviously be a good thing so more suburbs are serviced by an airport bus, and because of the joke Airport Flyer situation that NZ Bus or GWRC obviously do not care to do anything about. My concern for this change is that we have not had long enough for people to get used to changing busses. Snapper have their systems working well, but it takes at least a year of reliable, no-congested, service before people start using a new service. It seems just a few months that these services have been running more or less to time. Yes please. Good idea. Any improvement on bus service to airport is welcome as current bus provision to airport is woeful. dont use this n/a Yes. This would allow for an airport route that runs through Newtown. I am unaware of any service that currently provides for this. n/a I think I’d like this idea, my only concern is the amount of people with larger bags trying to get on the service in peak times. It’d make me consider busing to the airport instead of Ubering. Yes that is a good idea. Now that the Flyer is unreliable many passengers and workers are walking to Hobart Street to route 2. The change to route 3 would also benefit many airline passengers who need to get to Wellington hospital. I don’t use this bus. Page 211 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The airport bus service is abysmal so this would be great Would us this occasionally More choice to travellers. Agreed. It's only needed because you have gone all sniffy about the Airport Flyer. Why don't you just put them back on the arrivals boards. Yes. The airport shuttle is inconvenient as you cant use snapper. No Sounds good as other routes can't use snapper in. Agreed, this would be very supportive Any addition to airport services is a good idea, to provide an additional Metlink option to route 2. As the Airport Flyer is no longer a Snapper service there's no longer a requirement to incorporate it in planning. Yes this would be good especially as the airport flyer is too expensive for every day travel Yes. Would be a good route to the airport for me. absolutely Handy if we are heading for the airport or back - saves using a car Yes Great idea Great idea! The Flyer is a sad problem, I use the No 3 to get to the airport and it would be even better to be taken all the way there. Page 212 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Don't care This is a very good idea (and a few decades overdue!!). The lack of a decent public transport connection to the airport is a dreadful hole in the system. (I used to catch the Airport Flyer when I lived in Mt Victoria, until they put the fares up by 67%, and removed Snapper and RTI). My concern is that the buses currently operating on that route would not be fit for a service to the airport - many are the oldest in the Wellington fleet and cramped, with very narrow aisles and a tiny rear door. Buses to the airport would require baggage space and a wide aisle to accommodate people with suitcases and other baggage. Unless a bus is fast and cost effective, I will never catch one to the airport. Agreed Yes- good to have a bus to the airport that is not the current rip off Airport bus. I think there needs to be a subsidised service right to the airport like there used to be decades ago. Because the 91 bus no longer takes Snapper, it is not on real time boards. I understand about its ownership etc and it looks as though the agenda of its owners is to kill it off. I certainly don't use it anymore. I used to use it occasionally between Kilbirnie and Lower Hutt. Sure Yes! n/a "This is in addition to other airport routes." - Is it though, since the 91 has been gutted? Yes, the #3 should run from town through Newtown to the airport. Yes this would absolutely work for me. A great idea and one we have been asking for, for many years. Also great for meeting people coming off flights or seeing people off. This could be handy too Yes. While the airport flier is extremely important for tourist and business travel, having affordable transport for those outside of the upper class is a valuable route to consider. Yes. The airport bus is very inconvenient (doesn't take snapper, more expensive, not on the boards) so an alternative would be great Page 213 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 A direct bus to the airport would be great. Does not affect me Would have small marginal benefit for me, as I can walk through the underpass from Rongotai (after getting the bus there) to Airport. Frequency and early / late services of existing route would benefit me more. No opinion, I have never used this route. Yes. Good to have other options to get to the Airport. Then I wouldn't drive and park in the Strathmore /Miramar suburbs Great! I travel to the airport often. More services would be good. Would be of benefit to some perhaps This would be very useful and hopefully reduce the number of airport workers needing to drive to work. Also, it is nuts that the only option for Kilbirnie people to bus to the Airport (which is just a local trip) is the very expensive Airport Flyer. Good idea I like this idea as it would be more easy to get to the airport and a lot more cheaper too instead of having to take a taxi n/a A regular bus route to the airport would be appreciated by everyone. That woukd be useful too. Very good idea and support This would be a great idea, a bus to the airport on this route makes sense. Yes This would be good for me as long as there is a good connection at the railway station with the Mairangi bus (22) Page 214 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Makes sense. very good idea would work so well.. This could be useful. Good idea Happy with that suggestion but having earlier and later times would be better. The Airport express is a mess and this might be a better solution. RESTORE N GIVE IT BACK TO NZBUS What other airport routes????? Don't use Not applicable No. The 14 would be better. The 3 is a long route and unlikely to run on time, which is an important factor for travellers. FIX UP THE AIRPORT BUS!!! At the moment it is a completely secret service since it's not Metlink and not on the RTI. And it has become way too expensive. This means that heaps of people are taking the 2 to get near the airport, which clogs up the 2 with suitcases and too many people. Yes - more public transport to the airport is a great idea. I already use this bus, so as long as the Rongotai branch continues going to Rongotai, I can see no reason against this so long as the airport extension actually goes to the airport. The current situation of giving people a map of how to walk to the airport from the end of the #2 and #3 routes does not work for travelers, especially when the carrying a lot of luggage, regardless of how physically able a person is. My main concern with this idea is that the Rongotai branch of the route currently has a much reduced length of time that it is covered compared to the Lyall Bay branch - if this was retained, I doubt the extension would actually work for the workers at the airport. No - still need to walk from Roy Street to past Constable Street to use this service It would be good if the number 3 bus went to the airport as it would be on the snapper network and much cheaper than the airport bus. Page 215 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes this would be great but it needs to go via Newtown as per the suggestion above. The airport bus has lost its charm due to cost and lack of RTI & snapper yes because my only way to get to the airport is to go the whole way into the city and then back out I'm not sure that the airport would be too pleased, but if there is sufficient demant, why not? This is needed Is this the new airport flyer - expect big uptake in use if Airport travellers will use it, so will need vast expansion of capacity. What about a cross southern/eastern route that does Mirimar, Airport, Rongotai, Kilbirnie, Newtown, Island Bay, Karori, but not CBD. ie leave airport flyer as one route, but southern commuters can use this service. One comment, even though I don't generally use buses in this area: I have noticed an increase in the number of people using the #2 to get to the airport. (And I've also noticed how helpful and well-informed the drivers are toward such passengers. There is a decent walk from the #2 to the airport; an extension to the 3 to actually drop air travellers at the airport would seem a good move. (Good for encouraging use of public transport, and good for tourism to offer cheaper, efficient airport transport other than taxis and a very expensive #91) Yes - if it can be done without disrupting the route too much. Yes Optional question (101 responses, 411 skipped) Page 216 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q22 Route 23/23e Houghton Bay: Replace route 23 off-peak service every 30 minutes with 23e service to and from the city every 60 minutes (i.e., fewer services but no requirement to change buses at Wellington Hospital). dont care No comment Not needed Yes - This would also work as an additional service to the R3 outbound to Newtown from CBD Yes! this would reduce the number of empty buses and free up drivers for other routes for less cancellations The route 23 does not work well in its current form. I would support a direct service to town for Houghton Bay residents. Takes capacity pressure off routes 1 and 3 I think you should listen to those who take this route every day and ignore everyone else. More frequent better. If you miss one or one is cancelled, that is a low level of acceptable service. Good! But remember that most people want to travel to and from work - so hopefully it's not every 60minutes in the morning and evening. Maybe you could add in more express buses for the Eastern Suburbs too. Not at all. It doesn’t address the insufficient peak time services the overcrowding the dangerous driving and the small buses which don’t meet our needs. There should be no need to change another bus from Hutchinson Rd when we are so close to the city. The service is so bad I have resorted to renting a car park in the city no opinion on this route as i dont use it. This would work but please make peak services on the 23e more frequent. N/A No this doesn't work for me off peak every 60 minutes is not enough An express bus every 30 mi a at least -every 20 mins would be better Why not use smaller buses during off peak? Page 217 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 This makes more sense to me. Yes. Change is ridiculous. Yes As above. Yes. I agree one bus is essential to make this route one I can use but hourly is a poor service, particularly given the number of cancellations and late buses, This could make it two to three hours between buses n/a YES PLEASE! This works for me as a direct route into town gets me from home to my work and extra mural activities without a possible lengthy wait at the bus hub at the hospital. I would like to see this service offered throughout the evening to serve those that work later shifts etc. n/a N/A Please do NOT have fewer 23e services! Yes do this NO. Why no make use of the bus lanes on Adelaide Road and put ALL 23 services back on Adelaide Road? People can easily walk down from Massey etc to Adelaide Road to catch a 23. I don’t use this bus. We definitely need more regular buses 23e to and from the Railway station. Since the new service it has become increasingly difficult to get anywhere on time including getting to work. You've currently cancelled all my usual buses so I've had to try and arrange changes to my work hours to fit in with your appalling bus service. Every 30 minutes buses both ways 23e. Especially in the evenings where there aren't any and have to use that transfer bus 23 which is hourly. Can sometimes take up to 2 hours to get home in the evening because of bus timings. Transfer buses do not work. But this is still Page 218 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 not addressing the lack of peak hour 23e buses in both directions. Also get the timings right with the buses 23z to have a bus leaving zoo every half hour and that would be awesome. I get tired of watching empty 23's go past the zoo when I'm trying to get into the city Yes also no need for double decker buses as drivers are inexperienced and the route is windy, narrow and hilly. I would support this change as it would restore some of the direct access to the CBD for Southern suburbs at off-peak times. The current level of service is insufficient and the hub and spike model not fit-for-purpose. Will this mean even fewer buses to the zoo? What have you got against the WCC? No. I use the 23 to get from Kingston to the hospital or to connect to a svc on Taranaki street. If this happens it will take over an hour from here to the hospital. Doesn't go to Karori Not sure, like direct route but once an hr quite limited Changing buses is a absolutely flawed and should be completely eradicated yes there should never be a need to change buses so frequently extend service to Mairangi please Yes Why fewer buses serving such places as the hospital? It needs to be made easier to get around not harder. You miss the bus and have to wait for an hour you call an Uber! Don't care There are many frequent buses to change to at Wellington Hospital, I think frequency of service is more important than a service that always travels to the station. It seems retrograde to lose a 30 minute service and undermines the new network model in two significant ways: first, one purpose of the new network is to increase frequency of services to more distant suburbs, and make it viable to travel by bus at all times, rather than just as a work commuter. Secondly, it increases the number of services running through the golden mile, meaning that that part of the journey is likely to be slower. If the services are running reliably, it is no great hardship to change buses at Newtown - certainly, that is to be preferred over losing half of the current Page 219 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 services. No. Finish work and have to wait 30 - 60 mins?? Bus changes are a pain in then proverbial- especially bad for disabled people. I am in favour of more direct routes. No, the 23 is good but it needs to be on a regular schedule - every 20min would be great to avoid waiting over 30min when connection is just missed. This suggestion sounds good (from the previous comments, you may realise that this option is likely to be better for my mother than the current 23 service in the evenings.) I would have thought that there is little demand to travel from Kingston to Newtown or further, so all buses in the evenings could be 23 E and whatever the Kingston route used to be into the city. n/a No - replace it with the 23E every thirty minutes. The #23 route is functionally useless - do away with it entirely and replace them all with the Houghton Bay-Railway Station route (or even via Victoria University/Mairangi as per the previous #23). Have suggested an alternative that would work much better for me. Hourly buses that turn up and run on time would be good though, but extending to Kilbirnie would be so much better and provide more options. I would like to work in Kilbirnie or at the airport but only option reall is by car. Faster to get to city. This would be terrible for people getting to and from Houghton Valley School and Houghton Valley Playcentre. My daughter goes to Houghton Valley Playcentre and this would severely affect our getting her to and from Playcentre as we don't have a car. Solve the driver shortage by making it an appealing career, not by cutting services. That would be fine. No one wants to go from Vogeltown to Houghton Valley, and the few people who want to go to Newtown could probably schedule their day. You could possibly get rid of the 23 entirely if you gave us more 27s. Neutral. No opinion, I have never used this route. Certainly the idea of the 23 route from Houghton Bay to Kingston deserves some sort of prize for cretinism as anyone using that route south of Newtown will have to change bus around the hospital. Yes, the 23e should run off peak as well but why are you reducing the frequency. It's already miserable. Have you not noticed the increase in traffic density from people avoiding buses all together because the new system doesn't suit most people with moronic time-wasting changes. Wellington is not and never has been suitable for Page 220 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 spoke and hub because of the geography. Good idea I both like this idea and don't I think that it should run how it use to before the change where it was every 30 on this section before one went to Southgate and the other to houghton bay n/a Disagree with the reduction of service and extending it to an hour what a waste of effort and time so if you miss the bus you’re waiting two hours disaster you’re not thinking of the passengers at all More regular services are better, as it makes it easier to coordinate with appointments. YEEESSSS! I've been wanting this to happen for ages. Thank you :) :) :) Yes - I'd be happy to have fewer buses, with no need to change at Newtown - especially at night. Na RESTORE N GIVE IT BACK TO NZBUS Don’t decrease the frequency of services! That is ridiculous. But yes more services that go the whole way to the city. Nobody wants to have to get off and change routes constantly. Don't use Not applicable Disagree, it's currently OK to wait for a bus, 60 minutes is too long. No - don't use off-peak service No, I use the 23 to get in and out of town (to massey from kingston) at some points as I use off peak to get to work midday (transfer to the 1 at the hospital) and home after classes. so removing the service would be really inconvenient Don't use it No. Less frequency doesn't work and neither does the requirement to change Page 221 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 buses. This is impractical and not user friendly for individuals with mobility issues I'm quite happy with the current timetables for both as a resident of view rd. Leave them as they are, every 30 min no.23 is way better than an hourly 23e as an alternative. yes please Yes, and from limited discussion within my new community of Houghton Bay, I think this would be popular with other residents too. The Newtown Hub isn't working the way hubs should. Let's make this change - then revive hubs when we have light rail and smaller frequent shuttle buses in place, hopefully very soon. Not sure Optional question (75 responses, 437 skipped) Page 222 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q23 Routes 23z, 23e, 29e Wellington Zoo: Increase service to Wellington Zoo from Wellington train station. Yes, please. I got offered a job at the zoo and I could not take it as the bus was not often enough. It would have to join up with the trains to make it work for me. dont care No comment Yes! No - 23z already goes to the Zoo every hour Agree- provides a better service to the zoo and more services past Hospital. Takes capacity pressure off routes 1 and 3 I think you should listen to those who take this route every day and ignore everyone else. Yes. Yes, upper Newtown services and Houghton Bay services via zoo are well used and this connection is important to residents. Please increase services to the zoo from Kelburn and points further west - increasing from the train station is a start. N/A We have used this service and it worked well for us. Don't use often Definitely The zoo is a Wellington iconic attraction There's very little parking available at the zoo People need a good public transport system to get there This would work. At the moment if we wanted to take a bus to the Zoo during the weekends it would take three buses instead of the previous two. People seem to be crying our for this. Yes - especially during peak hours please. Page 223 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I guess that would be nice, I've been meaning to go to the zoo again. Most people can walk from Newtown quite easily, but people with toddlers probably don't find it so easy. This should be based on passenger numbers using existing services. The number 10 was there before, so this route does not require a change of mindset. Good idea. Would provide a better service for those arriving in Wellington by train. Would also reduce paring congestion at Zoo. n/a n/a I have used this service several times in the past. A direct route from the Station to the Zoo is essential. Particularly for families with young children. Having to catch two buses, waiting for connections etc is ridiculous, and not offering a services. i support more 29e Southgate services. Yes please, and some peak week services would be fantastic! More 29e services It needs to be a direct bus from at least Lambton Quay to the zoo. YES. There are hardly any buses running through the City, Courtenay place, Adelaide Road that come out to Melrose now. The service has been split with Taranaki Street / Wallace Street. I don’t use this bus. Yes please! My friends visit from Petone for just this reason. Also would be fantastic. As a biology student I visit the zoo often, but coming from Ngaio it's a very long trip and having a more direct service would be great Yes please do so. During the day trying to collect kids and getting to and from medical appointments was so difficult until this service was reinstated. But it still is super difficult being hourly and then so many were cancelled or just didn't turn up. More bus service options to station from Southgate. Extend the 29e till 9am. Page 224 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I support increases services on these peak routes as current services are insufficient, but especially the 29e (based on current route) which is the only one that has a stop within 5 minutes walk of my home. Definitely. As opposed to the previous suggestion for fewer 23s. 23z yes. No It's depressing that the Zoo has its own bus that connects the whole city while the entire suburb I live in doesn't have a bus from the city. Yes yes we need more buses to the zoo but you need to make sure there are notices in the buses that say they are going to the zoo for tourists etc changing the last letter to z was a good idea Will the bus go to Houghton Bay or Southgate? If I can get to/from Southgate and CBD without having to change that would be better than having to change buses. Would change this service to be an extension of the 22, starting in Mairangi and going to the Zoo. this isn't helpful, can you extend a service to Mairangi going to the hospital / wellington zoo Yea Really increase buses to the zoo while suggesting decreasing services to the hospital? All services need to be longer crossing town with connections to change direction at bus station and Courtney place yes - important tourist destination Don't care I am in favour of increasing the frequency of the 23z to every 30 minutes. How about increasing the service from just Kent Terrace. There are a lot of southern suburbs services already through the Golden Mile. Why not have a terminus on the other end of the Golden Mile? rather than just at Wellington Station. Yes and during peak times. Page 225 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 More buses to the zoo would be good. I would like to travel direct from Buckley Road to the CBD and back - mainly to commute on weekdays but also sometimes on weekends. I don't want to go to Newtown or the zoo and have to change buses. Please add more direct buses. Ideally earlier in the morning on weekdays. Call the 23z something else - create a route that is Courtney Place to Zoo and that's it - nice and regular and easy to spot - paint it like a tiger! n/a Wellington Zoo is really not a priority for me or for all that many people. If you're going to extend this bus route then do it properly - all the way to Houghton Bay (or even Island Bay as with the previous 23). good idea, but if 3 changes route might not be needed. Or rename the 23e so that infrequent users know that it stops at the zoo. Eg Houghton Bay via zoo (seriously) This would be useful for weekends The times from hourly to every 30 mins. and visa versa. Yes Yes. The zoo is an important tourist destination. Having as many services across town as possible is important to facilitate their usual presence in the central city. I can't understand why you have one bus that goes in that direction that can pick up people who are going to the zoo or living in that area. Under the old system it was a number 11 . No comment Rename the service "Newtown Park" (as it used to be). I oppose zoos. No opinion, I have never used this route. Yes! Yes. Do it. Page 226 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Good idea n/a Yes Good for visitors and people using our community Why only take the services to the Zoo? Why not go all the way to Houghton Bay? Maybe only on the weekends, as that is when most people go to the zoo and parking gets super congested. I don't catch this bus really, but I've heard quite a few people (mainly tourists) complaining about access to the Zoo, so this idea get's a thumbs up from me. I'd prefer to have more buses going all the way up to Melrose and Houghton Bay Good idea Happy for this to be extended due to the number of visitors to the Zoo coming from the railway station. Trial it for the summer and see how popular it is? REMOVED Again, yes more services to the Zoo, but keep them going the whole route. PLEASE. Fully support this, but the route numbering is very confusing (especially since there are two 29e buses, one via Brooklyn and one via Newtown - call one the 29b and one the 29n, or something). Good idea Not applicable Haha. How stupid was that??? Force families with children and pushchairs to transfer to get to the zoo -genius! There needs to be a direct service (which I understand has been reinstated) and ideally it should run at family-friendly times eg weekends. See below - I think you could do this without having to make the 29e do a loop. Page 227 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I don't use these buses regularly. However as I occasionally do visit the area around the zoo to visit a friend, I am familiar with the timetables for buses to/from the area. Since the zoo is a location that visitors to the city and some city residents do want to visit, anything that increases the frequency is a good thing, with the added benefit of giving residents near the zoo more buses. WOW that would be awesome day out with kids... YES YES YES!!! And include evenings weekend evenings I can't see the 29e accessing the Zoo on the timetables? I find 23z a useful addition for getting to the hospital from the CBD. Yes, the current service is diabolical More buses providing services from the CBD to Newtown works Can the 23z, better uses for a bus or two elsewhere All routes need excess capacity - to increase comfort and entice more commuters Yes, good idea. Yes Yes. Some Berhampore residents could use this option too. Optional question (94 responses, 418 skipped) Page 228 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q24 Route 29/29e Owhiro Bay: Replace route 29 off-peak service every 30 minutes with 29e service to and from the city every 60 minutes (i.e. fewer services but no requirement to change buses at Brooklyn). Yeah sure, but how about having the 29e sooner than ONCE AN HOUR thats NOTHING then you may as well just take a **** UBER. Also your route 29 sucks. It takes like a hour to get from Newtown to Brooklyn only to ****** stop in Brooklyn where there is nothing. Id much prefer a 29e WHO WANTS TO GO FROM NEWTOWN TO BROOKLYN? NOBODY. what a waste of petrol and driver time. No comment No, add 29/29e every 15 minutes Yes - as long as this would make the service more reliable. Otherwise there is the risk of waiting 2 hours for a service if one is cancelled Agree. Why - improved journey time and no need to transfer. Would be competitive with car journey time. Provide more capacity for Brooklyn residents. I think you should listen to those who take this route every day and ignore everyone else. More frequent better. If you miss one or one is cancelled, that is a low level of acceptable service. I like this idea. Also the 29e route is currently confusing. The 29e from the city goes to both Southgate and Owhiro Bay but has the same route number on the bus. It would be a better idea to have two different route names. EG - 28e to Southgate and 29e to Owhiro Bay. Also, the 29e from the city to Owhiro Bay should not have to go to the Hub up Cleveland Street then turn back down onto Owhiro. It is a waste of time. Just have it going straight through Owhiro Road south bound. The Brooklyn Hub is very narrow and there isnt much space for more than one bus at a time. N/A I plan pretty well, so could work around an hourly timetable because of the benefit of no change of bus. Of course it becomes extremely important that the bus does not run early and that the drivers make sure they stop at any stop where someone might be waiting. Another hour is a long time to wait and sadly I don't trust drivers (most are good I'm sure but it only takes a couple to ruin the trust for everyone). Half hourly and a change of bus is fine as long as timetables are realistic and there's not the risk of missing the connection. Page 229 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 This would be a good thing for me. While I don't use often, this would be a better service for me. Suggest consideration is given to routing via Ghuznee, Taranaki, Courtney. Hmm, no, why do you have to reduce the number of services? n/a n/a N/A YES please make this change, if it means travelling from Southgate to city with no transfer. No! Some people want to go to red rocks or the south coast, and the 29 is the only bus going closer than island bay. A direct bus into the city sounds sensible, but fewer services is less helpful. I don’t use this bus. Yes. Regular buses and options to get up by the Zoo Don't use it. Yes. As long as it still stops at the hub in Brooklyn This will take the pressure off the no7 route. No Too infrequent Agree with the dismantling of changing buses yes no one should have to keep changing buses frequently This bus need to terminate at Island Bay not Owhiro Bay to maintain the link that the current 29 provides. Ideally would be timetabled to allow passengers Page 230 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 to change from new 29 Southgate/IB service to 29 OB/Brooklyn service No requirement to change buses is a great idea and should be applied to all routes. It makes travel seamless and easy, less waiting around. Don't care There are many frequent buses to change to at Wellington Hospital, I think frequency of service is more important than a service that always travels to the station. It seems retrograde to lose a 30 minute service and undermines the new network model in two significant ways: first, one purpose of the new network is to increase frequency of services to more distant suburbs, and make it viable to travel by bus at all times, rather than just as a work commuter. Secondly, it increases the number of services running through the golden mile, meaning that that part of the journey is likely to be slower. If the services are running reliably, it is no great hardship to change buses at Newtown - certainly, that is to be preferred over losing half of the current services. Change the 29e bus numbers for Southgate and Owhiro it is confusing Agree , anything to remove the bus bottleneck at broklyn As above re 23/23e I would like to travel direct from Buckley Road to the CBD and back - mainly to commute on weekdays but also sometimes on weekends. I don't want to go to Newtown or the zoo and have to change buses. Please add more direct buses. Ideally earlier in the morning on weekdays. I love this route. I only catch it at peak times. So if there couple be a couple more peak time services that would be awesome. I dont catch it off peak. n/a Doesn't affect me, but makes much more sense. Why would so many buses need to go to Brooklyn during the day? Less options for me travelling to top of Mt Albert Rd with current timetabling #1 from Basin Res to Newtown just misses #23 to Melrose. Not every 60 minutes but every 45 mins. Very hard for people to get off bus and wait for another. No comment Page 231 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Unclear whether this proposal removes service between Island Bay and Happy Valley. If so, then strongly oppose. I strongly support retaining at least half-hourly service between Island Bay and Happy Valley on weekends. No opinion, I have never used this route. n/a What are you doing reducing services yet again and calling it an improvement. Start listening to the passages by not reducing services and times. If these reduce the number of buses at the Brooklyn library hub, and the current four bus circus, then I would support it! There is no value for me at all in the route via Brooklyn. In fact, it makes the car trip via Brooklyn harder, as there are no proper bays for the bus to stop to take on/ drop off passengers. Na RESTORE N GIVE IT BACK TO NZBUS The off-peak service is very convenient if you're only going as far as Brooklyn, and the connections tend to work well. I would prefer higher frequency but with hubbing. Don't use Not applicable Disagree, it's currently OK to wait for a bus, 60 minutes is too long. Would rather have both options: every 30 minutes AND cut out Brooklyn change. Every hour is pretty dreadful for those of us living in Southgate, don't you think? N/A Route not in proximity to us This bus goes past empty all the time, reduce the services and put more capacity on the no 7 route in the evening I often use the 29 to get from island bay back up to kingston by taking it to brooklyn and transferring to the 7 so as long as I can still do that I'd be unaffected These buses should not use Brooklyn as a terminus, Cleveland Street ends up being a bus parking area for buses that the majority of people don't use Page 232 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 and are not anywhere near full I don't use this bus service Reducing frequency to hourly will probably lead to a drop in patronage. At present the No 29 runs along Derwent St in Island Bay, but there are no stops in Derwent St. It would make more sense to run along The Parade so passengers from Brooklyn wanting to travel to/from Berhampore could easily transfer to a No 1 at stop 7134 Humber St. The bus could then turn west into Mersey St to get to stop 6960 outside the supermarket. At present many drivers Brooklyn bound do continue south along The Parade to avoid the dog leg into Mersey St. This should be normalised so they could pickup/setdown passengers at stops 6133 & 6134. If the 29 route is split into two, it would be useful to have both services run all the way to the turn around at Dover St (stop 6128). This could be the terminus, allowing stop 6960 to be removed, and all of Island Bay to be served directly by the new services. I like the 29 as it is, a nice plan b to the 23. All routes need excess capacity - to increase comfort and entice more commuters I'd prefer to stick to the current route/frequency. 60-minute frequencies are just a bus nobody catches because it's inconvenient. Not sure Optional question (65 responses, 447 skipped) Page 233 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q25 Route 17/17e Kowhai Park: Replace route 17 off-peak service every 30 minutes with 17e service to and from the city every 60 minutes (i.e., fewer services but no requirement to change buses at Brooklyn). All of your non-e routes suck. Make them all go to city, transfers don't work when the network is so unreliable. No comment Not needed Yes - as long as this would make the service more reliable. Otherwise there is the risk of waiting 2 hours for a service if one is cancelled Agree. Why - improved journey time and no need to transfer. Would be competitive with car journey time. Provide more capacity for Brooklyn residents. I think you should listen to those who take this route every day and ignore everyone else. Agree but also it could be a minibus direct from and to Kowhai Park as I have been in a bus this year that crashed into a car as the bus is too big to get around some of the corners and would be more economical as well. More frequent better. If you miss one or one is cancelled, that is a low level of acceptable service. no. no reduction in service. Brooklyn population has risen substantially in the last 25 years. bus service growth has not matched that. I like this idea. N/A That would suit me better, but would prefer the 'every 30 minutes' frequency if at all possible incl. weekends. Currently about 8 out of 10 times I see bus 17 pass my house, it's completely empty - it was never that empty when it was Bus 8 (17e, now, I think). Maybe your fare data suggests otherwise? Having the 17e go more often would be good to get additional services to Brooklyn: the 17 is often empty or holding up the other buses at the bus hub so would be useful for people traveling to the city to avoid the change. Yes that would be much better- and I would start using the buses at the weekend. Also either add more peak buses or have them express from the city with the first stop in Todman st by the kindergarten Yes. The 17 service is ridiculous and should have been killed at birth. Why Page 234 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 would anyone pay two fares to get to the CBD? Or have to wait for two unreliable buses? This would work better at off peak times. While I don't use this service often, this would be a good service. Suggest consideration is given to routing via Ghuznee, Taranaki, Courtney. Probably, again depends on the timing but would make it much easier to memorise the timetable. At least it avoids 5 to 29 Min wait for the next 17 service (especially when the 7 service is running a little bit late, and the 17 bus does not wait). The service may need to link with the 29 service also but I suspect My commute is a relatively unusual one. n/a n/a N/A No! Not at peak times. Replace the no 17 and allow the KP to go direct up the hill but every 60 mins at peak time is ridiculous. That makes the service far worse not better. There is no way so few buses could take everyone at peak times. The kp could go every hour after 10 and before 3pm as it always has. But from 4pm -6.30 we need buses at least every 30 mins - preferably back to every 20 mins as it used to be before the service was 'improved'. I don’t use this bus. Don't use it. People don't like these hubs, do they. Yes as above it will take the pressure off the no7 route No N/a Agree with the dismantling of changing buses yes you should not have to change at Brooklyn As above, however would prefer a more frequent service. We need good public transport so that we use it! If it's poor we go in our cars or get Uber's Page 235 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The 17 and 7 hub system isn’t reliable and having to catch 2 buses into the city is annoying. The 17 usually runs to schedule but the number 7 often doesn’t. Buses running to schedule doesn’t give a true indication of reliability. A 5 minute delay on a 7 up to Brooklyn means the 17 connection (which is supposed to wait but can’t otherwise it will be late coming back down the hill) has often already gone and I have to wait another 15 minutes or walk. So the 17 might be running “to schedule” but as a connecting hub service it’s a big fail. The 17e is scheduled infrequent and on the rare occasion I’ve tried to catch one home from the city, around 50% of the time it has been late or hasn’t turned up. I also do not want to have to catch 2 buses to get into the city. I used the previous number 8 service to travel to work daily for years. I now only use the bus about twice per month. I have been using a combination of driving and walking instead and have just bought an e-bike so will now be travelling to work with that. Don't care There are many frequent buses to change to at Brooklyn, I think frequency of service is more important than a service that always travels to the station. It seems retrograde to lose a 30 minute service and undermines the new network model in two significant ways: first, one purpose of the new network is to increase frequency of services to more distant suburbs, and make it viable to travel by bus at all times, rather than just as a work commuter. Secondly, it increases the number of services running through the golden mile, meaning that that part of the journey is likely to be slower. If the services are running reliably, it is no great hardship to change buses at Brooklyn - certainly, that is to be preferred over losing half of the current services. Yes, I agree, but keep the frequency at least during peak times and all weekend. Completely disagree with this change. You can see, when waiting at the bus stop, that the double-decker buses on this route are crammed full. Especially on cold rainy and/or winter nights. This change makes no sense. Yes more convenient. Perfect, even better if it’s made first stop todman street, otherwise they just fill up with Kingston people, eg standing room only As above. n/a No. Page 236 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Happy with this. Resume direct Kowhai Park to Railway Station service throughout off-peak during the week and during weekends. Requirement to change buses at Brooklyn is annoying, people will just drive their cars into town - too much time waiting around. No comment don't go to Kowhai Park but need more frequent buses from Brooklyn. Neutral. No opinion, I have never used this route. Yes, but why is frequency being reduced YES. But only Single AXLE buses (the smaller buses) to be used off-peak in Kowhai Park. If this change means using TAM AXLE buses; THEN NO. Absolutely NOT. You GWRC/Metlink have already caused significant and unwarranted disruption to residents of this area, and using a large TAM AXLE bus to midnight 6 days a week would be completely Unacceptable. I understand the need for TAM axle buses and the need to cater for passenger numbers at peak times. But there is NO need for large TAM axle buses on off-peak services, that will cause significantly more disruptions to residents in this street. I have written to and had meetings with your Service design people regarding this matter of over servicing of this area, and you still don't seem to get it. You over serviced the area based on the opinion of **** of the Brooklyn Residents Association (BRA). An association that has very few active members, most of them from Brooklyn,NOT Kowhai Park. When I challenged your service design people regarding the excessive level of service in a meeting at GWRC offices in October 2018, you're responses were pitiful. I was basically turned away, as you were unwilling or unable to provide the raw passenger data so that I could model it myself. Your own data showed that you had over serviced the area. So it was with amazement to many residents that you then increased the hours of operation from 6:40am-11pm, to 6:25am-midnight - because the BRA in meetings with [the Council] thought it was a good Idea. Even though the data shows the buses are rarely used so late into the evening. When I contacted [the Council] on this issue, he refused to engage in dialogue, referring me to ****, who in turned completely refused discuss the issue. - That is NOT public consultation. So if you plan, and can agree to reduce the number of buses to 1 an hour - every 60 minutes, use TAM axle buses for peak hours only; single axle (smaller buses) off-peak and reduce the hours of service to 11pm. Then Yes. please make those changes. What are you doing reducing services yet again and calling it an improvement. Start listening to the passages by not reducing services and Page 237 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 times. If these reduce the number of buses at the Brooklyn library hub, and the current four bus circus, then I would support it! Buses that ran once an hour would be better than the current service. However, I would question the need for a direct route in and out Wellington CBD late in the evening or past 10 pm at night, and the use of large double axle buses for this route, for off-peak services. Should this proposal include the use of smaller, off-peak buses directly into Wellington, then yes I would support it. That support is conditional on the use of smaller buses. If the proposal is to use large double axle buses, off-peak; then no. I do not support this option. There is not the demand for large buses off-peak. and a 17e service that is off peak should only be implemented with smaller buses like those used for the current 17 route; or more preferably; an electric bus. At the same time, I would recommend Metlink review the timetable in this area, and reduce the late-night services. More specifically, removing the buses that leave Brooklyn at 10:45 pm and 11:45 pm Monday to Saturday. They are regularly empty, and the benefits to the community are highly questionable. I believe if you check your own data, then it will support my observations. Yes this would be better but not if they are the noisy ones. And we don’t need them past 10 pm and I would be surprised if we need them so early in the weekend I'd be supportive of this change however the only if the buses were electric or use the same size bus as the No.17, and the route was modified to include Ashton-Fitchett Drive. I live in Ashton Fitchett Drive and when having to drive or use my scooter to commute, have been run off the road around Karepa St by the large No.17 buses. They seem to be way too big for the narrow roads. Also, the large buses wouldn't fit up Ashton-Fittchett Drive where I live, and it would be great to have a bus stop closer to home, especially during bad weather when i'm unable to use the scooter or walk. In terms of a direct route, i'm not too bother either way and one bus an hour is fine. the current buses are empty anyways, so one bus an hour would be better for the environment and cause less traffic problems around Karepa St too; which is a big issue at present. I'm not sure an off-peak direct service is really needed for this area. the 17 from Kowhai Park to brooklyn off-peak is ok. However, I'd support a reduction in buses to once an hour for off-peak times and would recommend keeping the smaller buses for this purpose or even using a smaller bus, once an hour between Brooklyn and Kowhai Park. It would be better for the environment. Also, I use the No.17 bus off-peak to come home from the restaurant and local pub during the week when socialising. the buses are empty. Very few people seem to use them. So I would question the need for large buses and the buses running to midnight. the other suggestion would be an off-peak service ending at Kowhai Park no later than 10pm Mon-thurs, then 11pm Friday/Saturaday and 8pm on a Sunday. i think this would be better for the residents and the enviroment, seeing how empty these buses all are. As a Page 238 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 woman, and from a female point of view, the only time I'll catch a bus at night is if Im I'm right next to a bus stop in Wellington. Especially if I've been out socialising, I'm not going to risk walking from Courtney place to a bus stop and getting assaulted. So I taxi or uber. So yes I'd support an hourly off- peak service, on account the current off-peak buses are used, not those huge buses. Fewer services means less convenience, making taking the bus less attractive Na Thats a great idea! We currently Have lots of ghost buses running off-peak! a once an hour service would be much better for the enviroment and the residents. Assuming the off-peak 60 minute service uses smaller buses like the current no.17. A large bus like that used by the peak hour service would be total madness! In which case forget it! But then that would be GWRC. You just don't and won't listen to reason! Fingers crossed this time :) RESTORE N GIVE IT BACK TO NZBUS The off-peak service is very convenient if you're only going as far as Brooklyn, and the connections tend to work well. I would prefer higher frequency but with hubbing. This is especially important for the #17 as the route is almost short enough to walk from the top down to Brooklyn village, and if the route was not as frequent as it is then I would never bother to take it (I'd just walk to Brooklyn and catch a #7 into town). See but only if we keep the smaller buses and possilby include Ashton Fittchett Drive. I live in Ashton Fittchett and is a a long walk to the nearest bus stop in the wet! Yes this is fine. Don't use Not applicable Yes this is a good idea - the number 17 seems to be a waste of time; we see empty number 17s go by our house all day, and especially in the weekends. Basically just restore the number 8 service, and don't go through the Brooklyn library hub (i.e. turn right at Todman street, rather than go left) - going through the Brooklyn library bus hub adds quite a lot of unnecessary time to the journey, and creates additional traffic for no benefit. We have young (pre- school age) children - it used to be easy to get to/from the CBD using route number 8 during the day; with the 17/7 bus hub setup, it's too hard so we just take the car now. Also please consolidate the two stops in Brooklyn on Ohiro Road (stops # 6718 and 6719). They're only about 50 metres apart, and I Page 239 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 almost always beat the bus to 6719 when I get off at 6718. The bus stops in the CBD are much further apart so I don't understand why there are so many stops so close together in Brooklyn village. Disagree, it's currently OK to wait for a bus, 60 minutes is too long. N/A Route not in proximity to us Yes, I have no idea who thought stopping this service was a good idea or why I don't use this bus service All routes need excess capacity - to increase comfort and entice more commuters Again I'm opposed to 60-minute buses. This would actually add more buses for me but I don't think it's a good idea. Not sure Optional question (70 responses, 442 skipped) Page 240 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q26 Route 23, 27 Vogeltown: Replace route 23 off-peak service every 30 minutes with 27 service to and from the city every 60 minutes (i.e., fewer services but no requirement to change buses at Hutchison Rd or Wellington Hospital). Indicate whether you prefer via Wallace St and Taranaki St or via the Basin Reserve and Courtenay Place (which may be quicker because of bus lanes). No comment Not needed Yes - prefer to go via Wallace street I would support this, at the moment we just don't get the 23 because of the potential wait for transfer on the outwards trip (we're often travelling with young kids). We would use the route more if there was more certainty which this would provide. No strong preference as to the route. Agree. Why - improved journey time and no need to transfer. If quicker than via the Basin yes. I think you should listen to those who take this route every day and ignore everyone else. Why can’t we have this requirement at peak times so we don’t have to change buses. Current timetable doesn’t address the insufficient peak time services the overcrowding the dangerous driving and the small buses which don’t meet our needs. There should be no need to change another bus from Hutchinson Rd when we are so close to the city. The service is so bad I have resorted to renting a car park in the city no opinion on this route as i dont use it. N/A Wallace Street, but it needs to be more than every hour That would suit me - prefer Wallace St/Taranaki St which I think would still be quicker during off-peak times (once these current road works are completed). Until the recent road works a journey by 3 to the John St intersection was quicker than a journey by 1. However, do take into consideration other users who may travel to Newtown for supermarkets or the hospital (or some other reason) during off-peak times. This is the route I use. If we need to trade off lesser frequency with DIRECT Page 241 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 services I would prefer that. Frequent buses that go no-where anyone needs to go are useless. We need reliable buses into and out of the CBD. I prefer Wallace St/Taranaki St, but since I alight and board at Lambton Quay, I am not really concerned either way. Basin reserve and Courtenay place - more options for my work transit. No. I would be unable to use this service and would lose the one route that I can use from Sutherland road n/a n/a N/A Definitely need a direct 27 like the old 21 but I don’t understand - is this a mistake? Or am I misunderstanding this?As It would be better to replace the 23 PEAK service with the 27 direct (not the 23 OFF peak service as you propose!) and have 27 going every half an hour during the peak period , not every 60 As the peak times is where the problem is and need for reliable fast direct service into town and back - you could keep the hub and spoke for non peak time mes It’s faster to Retain Wallace and taranaki. I don’t use this bus. 27 service direct to the city is perfect, no Hutchison Terminal. Off-peak every 60 minutes is ideal. Via Basin Reserve would be more suitable if it is proven to be quicker. #27 needs to be more frequent than hourly at peak times on weekdays. Every 20 minutes would be ideal. Every 30 minutes would be okay. I prefer Wallace/Taranaki but Basin/Courtenay would be okay. Prefer Taranaki St Prefer Basin/Courtenay route and no requirement to change buses at Hutchison Rd Don't use it. Prefer 30 minutes 23s that go to the hospital. If it has to change prefer basin option (as long as it leaves from Kingston) No This is what the residents of vogeltown and the surrounding suburbs have Page 242 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 been telling the council they want since day 1 reinstatement of dire services. Via Wallace st better is better for students Dint know All buses should not need to change and Basin reserve would be better Basin Reseve and Couney place As above, no preference with route taken, speed however is important Don't care There are many frequent buses to change to at Newtown, I think frequency of service is more important than a service that always travels to the station. It seems retrograde to lose a 30 minute service and undermines the new network model in two significant ways: first, one purpose of the new network is to increase frequency of services to more distant suburbs, and make it viable to travel by bus at all times, rather than just as a work commuter. Secondly, it increases the number of services running through the golden mile, meaning that that part of the journey is likely to be slower. If the services are running reliably, it is no great hardship to change buses at Newtown - certainly, that is to be preferred over losing half of the current services. Yes via Courtenay place would be best. 100% in favour of this - the 23 is a complete waste of time. This would save me a huge amount of time. Personally I prefer the Taranaki/ Wallace street route but the Basin and Courtenay Pl would work. I like the 23 - I hate the 23e double deckers, they are ridiculous along those roads. Small buses on a super regular, dependable route that skirts inner city traffic. Yes please! n/a Replace route 23 with 23E at the same frequency. Run it via Basin Reserve. Basin Reserve or I would still have to change buses. 27 via the Basin Reserve every 30 mins with the times being different to route 3 by 15mins. Which would mean a bus every 15 mins via basin reserve although different numbers. Perfect, this would be amazing. You would be giving us back what we had Page 243 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 before all the shenanigans started. Definitely go with the Wallace Street/Taranaki Street option. You would be helping out a whole lot of Wellington High kids who are trying to get home if you managed to give them a bus that coincided with the end of the school day (3:30) I do not agree that Basin Reserve would be quicker, the number 1 has always been a slow bus. Neutral. No opinion, I have never used this route. n/a Reducing services and calling it an improvement. You are not listening to the passengers of the Wellington bus service Agree. Preference for Wallace St More regular services are better, as it makes it easier to coordinate with appointments. Via Adelaide Rd would be the preferred route if this did happen. completely. Changing for such a short distance is proving very frustrating - it works in big cities when buses/trains come along in 2-2 minutes but you can't rely on that it turns out No I do not support cut backs to the No. 23 bus service! I thought one of the main reasons for the new bus system was to encourage people to use public transport to get to more destinations than just the CBD. I now use the buses regularly for several destinations because every half hour I can get down to Newtown, and from there on to other destinations. An hourly bus service is much harder to use in a convenient way - if you miss a bus you have double the waiting time till the next one, also there are much longer delays in the return trip. It also means long periods waiting at bus stops. People who do not often use buses, or who can access a frequent bus service don't really "get" how complicated it is when there is only a service every hour. I FEEL VERY STRONGLY ABOUT THIS BUS SERVICE! I have been approached several times by people who have been trying to get this service cut back to the old service of trips straight into the CBD, and although I support more direct peak-hour trips into the CBD I do not want that to be at the cost of a convenient regular No.23 bus service. This works better. 23 is unreliable. Would rather plan to catch a 27 less often that actually gets me where I need to go RESTORE N GIVE IT BACK TO NZBUS Page 244 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Don't use Not applicable As I use the 27 to/from Hutchison Terminus, the 23 off-peak frequency does not affect me. I already feel the hour between the two existing peak services at each end of the day on the 27 is not frequent enough. I would prefer that replacing the route 23 with a route 27 to/from the city every 30 mins. So long as the 27 route continues to use Hutchison Terminus, then I have no preference between Wallace/Taranaki Street or Basin/Courtenay options. However, if the 27 uses Adelaide Rd/Basin Reserve/Courtenay Pl option, Metlink and GWRC need to work with Wellington City Council to improve the lighting at Hutchison Terminus Stop D (stop 6746). The lighting at this stop is non-existent making it dark and unsafe at night - both for ensuring drivers can see passengers waiting, and for passengers crossing the street after dis- embarking at this stop. N/A Route not in proximity to us I sometimes caught the old 21 but could not read or understand the new timetable and having to change buses at a hub was never going to get me on a bus. Neither option is palatable. I much prefer Wallace and Taranaki st I use the 23 every day regularly and changing it would be removing my main method of travel throughout the day. So long as I could still get from Hutchison terminus to Kingston at the same times (distance apart) as I can now I'd be happy but it doesn't sound like that is the case? How about you just put it back like it was, so people can actually usit as a bus service and not an excuse to get stuck in John Street forever ? There shouldn't be fewer services All routes need excess capacity - to increase comfort and entice more commuters It's absurd that the options for Vogeltown are "go every 60 minutes" or "be on the bus for 2 minutes, get off and wait for 25 minutes, get back on the bus for 10 minutes." It should run to the city and it should run every 30 minutes. Or get the transfers down to 5 minutes. No compromise is possible here. Not sure Wallace and Taranaki are preferred. Should be one extra 27 in the morning at 7.50am. Every 60min for off-peak makes sense. Optional question (64 responses, 448 skipped) Page 245 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q27 Route 29/29e Southgate: Replace route 29 off-peak service every 30 minutes with 29e service to and from the city every 60 minutes (i.e., fewer services but no requirement to change buses at Wellington Hospital). This may be via the Zoo (eg, this may be by diverting off-peak Southgate services via Russell Terrace, Rhodes St and Daniell St). WHY IS THERE A SOUTHGATE BUS WITH THE SAME NUMBER AS THE 29e TO OHIRO?? why does that make any **** sense at all? Change the number for one of them please, it makes NO sense as they go completely different directions so why do they have the same number...... YES YES YES, I have found that the buses that go past our place are generally on time so fewer services, but on time and direct to town would be good. You get to where you need to go in one trip and can plan if you know when they are due. This is similar to our old 22 bus BUT that bus went all the way up to Mairangi - and most importantly had a stop at the university - which was an asset for the low income in our area. To get that service back would be great. No comment No, add 29/29e every 15 minutes Yes, so long as there is the owhiro bay road service going direct to CBD as well. Not sure about diverting via Rhones St, Daniel St to go via the zoo. Seems like a long loop to add to the service I think you should listen to those who take this route every day and ignore everyone else. No off peak the 29 needs to remain 30min frequency for those attending appointments etc locally. If this service was only every 60mins I would need to drive to attend hospital and GP appointments as waiting for an hour for next bus with young children is not an option. If this could retain 30min services in peak times I would be ok with this. They don't run every 30 minutes during off peak now. (houly in evenings and last bus leaves Hospital at2300. Any further degradation in service not acceptable. Old system of combining Southgate and Houghton bay off peak worked well. Yes. I want to catch 1 bus not 2 Not really, as the options for getting back from Newtown off peak would be further limited. This might work for me as long as it went past the end of Volga St. Page 246 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Possibly, but would depend on the timing as my requirements are for after school to travel from Brooklyn to be at the Baptist church in Island bay by 3:40 PM. The event in Island bay finishes between 5:40 and 5:45, which means a long wait for a 29 bus as the nearest bus stop is about a 10 Min walk away. n/a n/a N/A This doesn't work for me. More on-peak services are needed to provide flexibility and reliability. the infrequency and unreliability of the current 29e service makes it difficult to plan for a timely arrival in and departure from the city YES YES YES make this change. Definitely include Buckley Road on the route, regardless of whether it goes to the zoo etc. See above. Yes bring this back to how it was A direct service into the city would be most helpful. I don’t use this bus. Yes this would work. It's so painful having to take two buses to get to work. 29e is so much better Yes please I support having 29e services run during the day as off-peak services are insufficient. However, I think it the main priority is to increase peak time 29e service frequency. I don’t have a string view on diverting off-peak 29e services via the zoo, as long as peak services still take the more direct route. Don't use it. N/a No Page 247 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 N/a yes people hate having to change buses Yes. Would definitely make trips more efficient (less time taken) and reduce the amount of money UBER is getting from me due to the 80% failure rate I've experienced trying yo change to a 29 at Newtown, particularly in the evenings when it's a 60 min service. Don't care There are many frequent buses to change to at Wellington Hospital, I think frequency of service is more important than a service that always travels to the station. It seems retrograde to lose a 30 minute service and undermines the new network model in two significant ways: first, one purpose of the new network is to increase frequency of services to more distant suburbs, and make it viable to travel by bus at all times, rather than just as a work commuter. Secondly, it increases the number of services running through the golden mile, meaning that that part of the journey is likely to be slower. If the services are running reliably, it is no great hardship to change buses at Newtown - certainly, that is to be preferred over losing half of the current services. If not during peak time maybe, otherwise No it does not work, I want a frequent bus service not a less bus service that only arrive hourly. How about implementing the old bus service the one that worked. Sounds like an improvement. This one sounds better. I would like to travel direct from Buckley Road to the CBD and back - mainly to commute on weekdays but also sometimes on weekends. I don't want to go to Newtown or the zoo and have to change buses. Please add more direct buses. Ideally earlier in the morning on weekdays. I accidentally caught the 29e to Southgate the other day instead of the 29e to Owhiro Bay. Could we perhaps differentiate the numbers when they are going to very different places. I only realised when I got to Courtney Place and had to walk back to Victoria Street. n/a Yes but keep the service every 30 mins. no comment Unclear whether this proposal removes service between Island Bay and Page 248 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Happy Valley. If so, then strongly oppose. I strongly support retaining at least half-hourly service between Island Bay and Happy Valley on weekends. No opinion, I have never used this route. Struggling to understand this one n/a Most definetely I would prefer 29/29e to go direct into the city and happy that it returns to the 60min service rather than having to change at Wellington Hospital. Happy for the return to the later buses being diverted via the zoo and Houghton Bay as it was before, as long as it comes along Buckley Road. This in the previous bus schedule was not used during the day off peak just the late evening and weekends. Yes - this gives me another possible alternative to the 23 bus - though with a longer walk. If you want more people to use the bus, you need to have frequent and direct connections. Na Yes this would work for me. I have little need for a service every 30 minutes off-peak weekdays and weekends . Changing at a hub is the absolute deal- breaker for me. RESTORE N GIVE IT BACK TO NZBUS Do not support reduction in frequency. Don't use Not applicable I think this proposal has positive aspects but it would need to be a more frequent service at morning and evening peaks. And why do we need to go via the zoo if 23e and 23z already go there? If it means having a direct service, though, I would accept the 'loop' At weekends, an half hourly hub service combined with hourly direct services would make public transport a real option - if you run hourly services most people will still take cars. And I would NOT support this if it goes via Taranaki Street rather than the Basin. Taranaki Street has no bus priority measures, is slow and cluttered and would mean we still had to hub at Newtown for most of our business in the city. It's quite clear that there are woefully too few buses via the Basin at the Page 249 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 moment and the current 29e route from Island Bay to the city via Adelaide road is a good one. Would rather have both options: every 30 minutes AND cut out Wellington Hospital change. Every hour is a pretty dreadful service. Thinking climate change and trying to use more public transport . . . N/A Route not in proximity to us Don't use it I don't use this bus service I like the 29 as it is. All routes need excess capacity - to increase comfort and entice more commuters Yes please. Similar reasons to 23e changes - currently the changeover in Newtown is too long and uncertain, and not the way hubs are intended to operate. Not sure Optional question (62 responses, 450 skipped) Page 250 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q28 Do you have any other suggestions for Southern suburb routes? just, more often, which you obviously are not going to implement. Thanks for nothing Tick - Bus service direct to town. (NO HUBs) Ideally a service that went up past the University. Dreams are free. Nope No... Nope Divert some current 32x services to Owhiro Bay via Severn Street (the old number 4 route) to provide a service via Courtenay Place. Utilise the Parade bus stops if there are no bus stops on Derwent Street The 32x is great, extend its hours if possible. Bus priority on Kent Terrace until 7pm. Bus lane in action on Adelaide Road from John St to the Basin on weekends at least if not 24/7 (there are so few car parks along these roads but the impact on the bus service is massive). Green light for south bound at Mulgrave / Lambton Quay ahead of northbound Featherston St traffic as only one bus can get across to the Station stops after all the north bound car traffic has passed through. Again - just focus on getting people to and from the CBD. Maybe more express buses? More 29e during peak ie every 29 during morning and evening peak should be a 29e. Fix 29/29e timetable so that catching 1 or 3 and changing at hospital is actually an option in evening peak. Express number 7 route would be great. See my suggestion in earlier question. more smaller buses higher frequency especially at peak times. get rid of Double deckers which take too long to load and unload. move them to longer express routes. Go back to what we had before. The bus bunching with the #1 in the morning is annoying. Also there could be a few more 32x added in the morning peak. Not if anything your offering here is helpful. Page 251 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The 32x route should have more services available and these should not always be the route that is cancelled. Improve reliability No except listen to the commuters People around Wallace Street, Taranki Street needs buses too. THE ABOVE SUGGESTS THAT THERE IS NO BUSES FOR US. I REALLY HOPE THAT YOU HAVE TAKEN US IN TO CONSIDERATION BEFORE DECIDING TO BYPASS WALLACE STREET OR PUT IN BUSES THAT ARE SO INFREQUENT (WE NEED MORE FREQUENT BUSES THAN HOURLY.) THINK ABOUT THE NUMBER OF PEOPLE ESPECIALLY THE ELDERLY THAT LIVE IN WALLACE STREET. PLEASE MAKE SURE THAT BUSES ARE GOING TO TRAVEL UP WALLACE STREET AND FREQUENTLY LIKE EVERY 10 MINUTES NOT EVERY 30 MINUTES OR HOURLY. PLEASE DO NOT WRITE OFF PEOPLE NEEDING BUSES IN THE MT COOK AREA Increase frequency. When I am overseas in London or almost anywhere in Japan, because their frequency is so high (as little as 3 minutes wait, and rarely more than 10 or 12 minutes) public transport is a no brainer and becomes something you don't even need to plan - and in those countries it's actually preferable to driving. I know our population is small by comparison, but even still, if even half the car drivers were sitting in a bus seats, I imagine you'd need that capacity and frequency. But unfortunately, one of the ways to encourage public transport is to increase frequency for as many times of the day as possible. As that increases, and people start talking about it, it public transport numbers will increase. Let's say you and a friend decide on the spur of the moment to go check out a movie. If a bus was passing in 10 mins, you'd be much more inclined to jump on the bus and head into town. If it's half an hour, or in 17e's case, 55 minutes (because you decided 5 mins after the previous bus passed) there's no way you'd consider going by bus, because then it's no longer a spur of the moment decision. Weekends frequencies almost need to be higher and throughout the day, because peak time in town on a Saturday and Sunday now is literally 9am to 6pm - there is no off peak. I would totally take the bus to town if it was even as frequent as 15 minute apart. Anyway, I think you probably get my point, I won't bang on about it anymore : ) Please install a service that connects Berhampore(/Newtown) better with Greta Point and other places along Evans Bay Pd. Bring back the 4 to give Berhampore & Adelaide Rd people more capacity, and take the pressure off the 32 Having two buses called 29e is confusing - can just look at the numbers and get on the wrong bus which is frustrating since they go in opposite directions. Also, having the 5.05 7 run before the 5.07 17e is important: the 17e fills up Page 252 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 before Willis and makes it impossible for those wanting to get that bus when it gets so full. Often that 7 bus does not come, or comes later. The bus service used to be something that we boasted about to friends in other cities. For whatever reason, they went through Brooklyn so frequently during rush hour that we could stop for coffee in Brooklyn knowing that if we missed a bus that another would be along shortly. It was already a bus hub! These days there might be one every 15 minutes or there might not. Why stand in the cold for a bus that might be 20-25 minutes away? Would you? Reinstate the 22 bus route. This worked much better and was more frequent and reliable. The 22/23 at off peak times was also much preferable to the route via Brooklyn. The number 7 KIngston at peak times out of the CBD is taking the Vogeltown residents who cannot use the 3/23 connection to get home, and is subsequently very full, it needs to be a DD between 5 and 6pm at least. Less that finish at Courtenay place. I have friends who have been saying how annoying it is not having any Southgate / Kingston / Brooklyn links. Perhaps this could be considered. more 36 going to lyall bay.going through Newtown takes too much time More reliability no-dont use it Why would it not be possible to have one route 23 service running hourly between Houghton Bay and Kingston and a 23e service running hourly to still provide a half hourly service from the Southern suburbs towards town? no Reinstate the direct bus to the Zoo. And the Airport bus is essential. NOT one that ends in Strathmore to walk 500 metres. Whoever came up with that idea obviously doesn't have children, nor carry bags. (I don't have children either, but understand the need for the service). More drivers, shorter routes(terminate number 1 at railway station), start service at 5.25am, more double deckers to increase capacity and avoid over crowding More peak 29e Southgate services are needed These suggestions all seem to indicate fewer services not improved services. That is appalling. We need better services and at peak times when commuters actually need them. Maintain that final Express 32 of the morning. Living in Island Bay in the 21st Century we should be able to get to town in 22 minutes at the tail end of the Page 253 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 peak period. Number of stops in Island Bay could be reduced. Some are only 2 blocks apart. It slows the trip. You need to put in crossings and slow traffics down at the Hutchison hub. A passenger is going to get run over , it’s incredibly dangerous and terrible visibility when people are dashing across the road between oncoming cars to catch the next bus Maybe if it’s a concern/want for people to have the old basin route, you could split the services and have a letter indicating which direction it was going for if you need to get off out of the cbd area. Like you do with the extended routes and with the 1CP. Red rocks is a tourist attraction Make peak 23 services go via the city PLEASE???????????????????????????? Go back to calling the 29/29e the 22 Ensuring the services are adequately frequent and go into the city without requiring change is helpful thanks Route 20 should start at the Lambton Quay Interchange and go to Kilbirnie via Mt Victoria. From October to April that would bring in tourist income too. Can you think about the 23 and 29 buses going via Courtenay Place as a circuit rather than John St. Would give people more options from Courtenay Place than John St. Have you thought about them doing a figure 8 down/up Adelaide and up/down Wallace St. Would be awesome for students getting to and from High and Massey and Courtenay Place. Its just a shame the 'new improved bus service' has proven to be so bad for so many of us. Address overcrowding on the number 7 from Wellington, peak time Just give us back our Vogeltown bus that got people into the city in 30 minutes instead of the 60 minutes + it now takes. No, some of these are good ideas but they do not affect me. No Please see previous comments on what could be improved. Altho you class me as in a Southern suburb, it seems I use mostly Eastern suburbs buses - to Kilbirnie & Newtown. Just pointing this out so you know why people think you are a bunch of Jafas. Page 254 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Pay the drivers a decent wage It's not rocket science if you paid them a true loveable wage and got rid of the stupid split shifts you wouldn't have a driver shortage. No N/a Reinstate the old Kilbirnie stop on Rongotai Rd, across from Commomsense. Going through extra traffic lights with the new 'hub' increases travel time and is incredibly poor route planning. Please put the buses back they way they were as the routes worked and these do not Would like to keep a 30 min service to Island Bay and Newtown if possible, with an hourly extension to the CBD. Ideally extend towards Karori to relink the southern city to Zealandia by public transport in a single trip. No You have to start getting the buses to arrive on time! This is the biggest failed project with the most impact we have seen. How did you get it so wrong and its still going on? People not getting to work on time has a knock on effect for everyone. Direct buses to Newtown - wouldnt have to be frequent, but a service which would suit people working in newtown and using the facilities in Newtown. At night I see lots of buses going up to Newtown but very very few going from Newtown down to the city. 17e direct to kowhai park, eg bypass the Brooklyn hub, which doesn’t get used and just adds 5 minutes to journey. Street to hub is too narrow, gets jammed, hub always full of not in service buses, so they all have to move etc, further jamming st and adding delays Just a couple more peak services to and from Owhiro Bay please. Small buses on a super regular, dependable route that skirts inner city traffic, easy to connect to other suburban routes and inner city key routes. Yes please! Spoke and wheel in other words. Reduce the number of stops on Brooklyn Hill - take out the one by the tennis centre and/or the one by central park (same on the uphill side). Keep the one by Bidwill St and then the one at the bottom of the hill by the vets. Take out the bus stop on Ohiro Rd by the traffic lights to Brooklyn Village - it always gets stuck in traffic and it's too close the the intersection. There is already a stop by Bretby Crescent which is used by a lot of people and then the main stop in the village. n/a Page 255 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Beef up the 23E and 29E routes, they are the only useful ones. Stop trying to make Brooklyn a hub - hardly anyone needs to go to Brooklyn during the day with that kind of frequency and it is totally bemusing that the new routes were set up that way. A bus that goes from Highbury to Kilbirnie/Miramar area. Currently you have to take two buses to get there. Reinstate the #4 route or direct the #29 along the old #4 route up Severn St That buses turn up and on time, that you understand current data does not match what people actually want. Much work required to build trust. Please consider safety of double deckers on some routes eg. Take a double decker ride on #23 up Hornsey Rd and down Manchester Tce on a wet windy day and how does that feel to you? Safe? Imagine having your kids or someone elderly with you too. 29e should skip the Brooklyn hub in both directions as it is an unnecessary detour. People who wish to get on/off at Brooklyn can already be catered for by other stops on Ohiro Road, and have other bus options to get into/from town. It would also help eliminate congestion in this area. 29 and 29e the trip down Derwent street does seem a bit silly, especially as there are no bus stops along this road. Instead I suggest continue along the Esplanade into Reef street and then along the Parade making use of the stops here it could then turn into Mersey Street if you still want to continue to loop it past the Supermarket and continue as it currently does. 29 & 29e Instead of doing the loop around the supermarket in Island Bay (Medway Street) why not keep to the parade (as per my point above) but continue on to Wakefield park where there is already a bus turn around area. This would link in Wakefield Park, golf course and the new playground there by allowing more people to get there. This would also remove the congestion from around the supermarket and at the Medway street / Parade intersection. As I said, continue the Number 1 from Island Bay through to Kilbirnie to link up with the local Colleges. FIX THE NUMBER 1 AND 32X.....how did you not have any suggestions for fixing these? Do you just plan on ignoring it? Yes all bus routes. More emphasis re the priority seating the wording must be worded more strongly as the early non elderly or non disability passengers including children are occupying theses seat and refuse to move when a elderly, inc elderly with walking sticks or disable persons gets on the bus. Reinstate the 7.46am Hutchinson to Wellington Station service - the 8.10am from Owhiro Bay - as soon as possible please to maintain good commuting bus services at critical times of the day. Once we have a 27 going at all hours of the day and night it will get used a lot more than the current 23 & 3 combination. The bus is almost always empty, particularly at night, because it is not safe to wait at the Hutchison Page 256 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Road hub. 8.35 from Brooklyn School. If route 29 were to be separated (which I don't support, but the proposal is ambiguous and it might have been suggesting) into a Brooklyn leg separate from the Newtown leg, then the Brooklyn leg should be to Wakefield Park (rather than terminating at Owhiro Bay). There is an existing bus turning area at Wakefield Park. I strongly support retaining the Brooklyn / Happy Valley / Island Bay route with its half-hourly day and hourly evening services on weekends. I would use (but these are lower priority) direct services between Island Bay and Kilbirnie (weekdays and weekends). A service from Island Bay that went near Melrose Park at weekends would provide me with some small benefit. Removing on-street parking on Rintoul Street would increase efficiency on Route 1, as buses often have encounters with oncoming traffic. Pay the drivers more and improve their conditions. Bring back the 44 You could go back to what you had before. It had the advantage of working to most peoples satisfaction. As opposed to satisfying some contract traffic consultant at GWRC . The current set up is NOT efficient an is not satisfactory in any conceivable way. Most people I know in the Miramar/Strathmore Park area would happily shoot someone n/a Don’t use these buses Where are the improvements for Lyall Bay? You haven’t addressed our issues of reducing the services. We require consistency and frequency increases. Always make sure that the double Dekker buses are available and used for peak hour 36 and three from Lyall Bay. I mentioned my suggestions on the first page, thanks. Yes, please speed up the introduction of electric buses and stop mucking about. Brroklyn hub can be a nightmare as I have seen five buses dance around it so they can carry on. I'd really like to see some serious urgency on the introduction of electric buses for our area. If an electric bus can be tested and proven to work up Todman St, then they can work anywhere in Wellington. difficult to get to Courtney Place for 5.30 bus, next 1 at 6.30pm - this seems to early to end peak services (#20) Page 257 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Cut out the hub system. There is no need for a bus going to Brooklyn from Buckley road, combining with Houghton Bay route off peak is more appropriate Restore a non-express bus that travels on "upper" Adelaide Road (i.e. the old number 4 bus route) so can get on at stops on Adelaide Road between the Basin Reserve and John Street (travelling southbound). No Yes, How about the proposed 60 min service being an electric bus. that would be Ka Pai people! Please return the 22/23 route running between Island Bay and Mairangi. More peak services from Southgate to city with no requirement to change at hubs. This is the only option that I would consider for a daily commute. Since the new arrangements were introduced I have travelled by car. RESTORE N GIVE IT BACK TO NZBUS Bring back the number 11 please Don't use Not applicable Make sure we have adequate peak services direct to/from the city from Southgate, including at school times. We need out 7.23am service back quickly and direct services at a minimum every 15 minutes from about 6.30am to 9am. The number 1 route form Island Bay should terminate at the station. Please consolidate the two stops in Brooklyn on Ohiro Road (stops # 6718 and 6719). They're only about 50 metres apart, and I almost always beat the bus to 6719 when I get off at 6718. The bus stops in the CBD are much further apart so I don't understand why there are so many stops so close together in Brooklyn village. For bus stop 7769 - can you please put up a weather shelter? It's very exposed up there, it rains and is windy a lot. INCREASE THE NUMBER OF SERVICES GOING THROUGH NEWTOWN FROM THE CBD. Prior to July 2018, Newtown had 6-8 buses routes that traveled via the area (variance depends on destination, starting point and time of year). The passengers who were using these buses did not disappear just because the bus route no longer exists. I'm fed up with being told that the capacity problems the buses via Newtown face are due to the wrong size bus being used. Even when what Metlink deems to be the correct size bus is used, there are still capacity problems - this is not shocking to me as it Page 258 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 doesn't matter how big the bus is - it will never be big enough when there simply is not enough buses going via Newtown. Due to the location of Wellington Hospital in Newtown, there is increased need for people who NEED a seat to be using the bus - this makes it even harder for those who are starting their journey in Newtown to get a seat. I love that i can get a bus to the airport with room for my luggage - straight off the train.. No Please see my previous feedback - we need more frequent 32x and 1 buses and appropriately sized buses (i.e. double deckers). I suggest restoring the 32x that used to get to Berhampore around 8.35/8.40. Add more 1/32x buses leaving Wellington station between 5-5.30pm. Running the number 1 bus service all the way out to Johnsonville etc has made the timings very irregular. One worknight at 7pm the next bus due was 71 minutes away. While this is extreme it does show that bunching occurs on very long routes at peak times. This was always a problem on the Strathmore 43 and 44 buses so it's crazy this was replicated (and worse) for the number 1. I'd also query the usefulness of having this option given the free transfers and the fact buses generally don't stop inbound to the city if there's another bus picking up at that stop (assumption is that passengers are only wanting to go to the city or would transfer there). Run buses to Brooklyn shortly before the buses that go to Kingston, so that the people going to Kingston don't have to wait froever for buses that have room in them, which are usually empty by the time they have gone through Brooklyn Changing in Newtown doesn't bother me, however the 23 and 29 often run close to each other by the timetables in Newtown. With a little tweak they could provide a 15 Mon frequency rather than the current 20 min gaps. Trying to be clever about adjusting routes and using less buses for financial reasons is missing the point. The whole process of trying to endless make the network marginally more efficient has caused the bustastrophe. It is simply wasting money, costing more on the redesigning than is saved by doing it, and cause mass distress and disengagement. More practical solutions and more overall capacity are needed, not messing around in the margins. Let's design Wellington's transport in light of our climate change emergency, so we can more than halve our transport emissions within a decade. This is an emergency - and we need to ensure affordable access for those on lowest incomes, and/or no easy access to electric cars. Not sure More buses through Berhampore during morning peak hour, so people can get to work. Often buses are full by the time they get to Berhampore. More 38e buses. More buses returning to Berhampore during evening rush hours. Page 259 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Optional question (114 responses, 398 skipped) Page 260 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q29 Route 34 Karori West: Provide off-peak services to Karori West, possibly by extending route 18e or 21. Yes because reasons Yes indeed Don't know Could work as long as it includes the hospital Yes, this is necessary. Yes Yes First of all #33 is Karori South and not Karori West-so you have your bus numbers mixed up which doesn't surprise me. But yes if more buses could service Karori West during the day and further into the evening that would be some improvement Yes, extend 18e to include karori west!!! N/a Yes extend and add more buses completely pointless that the 33 starts at Brandon st. this route should begin at Courtney place, like it used to. what is the point of a having a bus that goes to Karori West if it only makes 2 - 3 pick up in town? what about the passengers on willis st, and manners/cuba area that need to catch this bus??? This wld be good for me. Please provide an off peak service to Karori West. Since the Karori West service was cut, Karori West residents bring their cars to Karori Road so finding a park during the day to do business at the suburban businesses is near impossile. Also adds to the stress of the extra number of people now Page 261 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 catching the #2 and the extra traffic on Karori Road increases travel time. I support this change, as currently the various Karori bus services run down the main Karori Road but poorly connect to the wider areas of the suburb. This poor connection encourages car use. This would make my use of the bus service much more likely. No. I need buses from Lambton Quay to Upland road n/a n/a N/A This would be great. It would make getting home after a night out a lot simpler and safer! Useful YES! I travel home by bus around 2.30 or 3pm most week days. The #2 buses are always overcrowded and there are no buses at this time to Gipps Street/Duthie Street. Please increase service to Northland. Karori is over-served Be ok if frequency of services is not impacted on I don’t use this bus. yes - Karori west often is used by Karori (#2) bus users due to infrequency, timeliness or cancellations, meaning that Karori West users cannot get to their desired location offpeak there are no public transport alternatives for people without access to cars for Karori West locations No experience of this service Off-peak services to Karori West don't affect me but as the 21 is currently unable to run to schedule I would be concerned that extending the route would make the problems worse. Has not been extended very poor service. Can not reach Victoria university because of it or return home Sounds a good idea Page 262 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I live at the city end of Karori so this works for me. Off peak would be good too. Timing at peak hours could be better. extending routes is preferable absolutely. at least terminate 21 and 37 at the end of Karori road to avoid changes at karori mall. Yes please but they would need to get up Montgomery ave. Yes do it Good idea Don't care no - its the peak services that are the issues. Any changes that make 18e and 21 more useful across town services would be good, but they need to spaced apart. Need to consider cross town usage as much as the "end" of the route. I support providing off peak services to Karori West as I could get off at Karori Mall and walk home (1.2 km), which I currently do because the #21 & #37 services now take too long to get home. Agree. Could take pressure off the main route 2 Why cant you simply put on more Karori 2 buses. There are many Karori residents that need the buses to go right down to the end of Karori Road, not stopping at the shops half way in Karori. n/a I don't use this route but know a couple of elderly people who would really appreciate this increased access to services. One lady who attended a community project at the community centre had to give up coming after the bus changes. Yes this works for me and others I no who use this bus service....more frequent 34 Karori west during the day as people are having to take taxis to get them from a- b on this much needed service... Yes Page 263 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes a further alternative would be great and more service. No opinion, I have never used this route. n/a Neutral-dont use Yes - more options to get me to and from work Agree Yes or extend 22 and RESTORE N GIVE IT BACK TO NZBUS This is needed but not to replace number 2 buses, must be in addition Don't use Don't use it I don't use this bus service Yes that would be good people living up the hills. Optional question (60 responses, 452 skipped) Page 264 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q30 Route 33 South Karori: Provide off-peak services to South Karori, possibly by extending route 18e or 21. Yes indeed Don't know Yes, this is necessary. Sure Yes Yes, extend route 18e but only if you provide enough bussess to make it more frequent! N/A Extend and add more buses Please reinstate the old route that continued through the CBD. I don't take this route any more even though it is my closest bust stop to home, as it terminates at Brandon St so doesn't take me where I want to go. completely pointless that the 32 starts at Brandon st. this route should begin at Courtney place, like it used to. what is the point of a having a bus that goes to South Karori if it only makes 2 - 3 pick ups in town? what about the passengers on Willis st, and Manners/Cuba area that need to catch this bus??? Sure, the no 34 is the other bus alternative to the no 2 and there are not enough no 2 buses so anything that helps is welcome This wld be good for me . As above for the Karori West service I support this change, as currently the various Karori bus services run down the main Karori Road but poorly connect to the wider areas of the suburb. This poor connection encourages car use. As above Page 265 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 n/a n/a N/A YES! This would be ideal. This would mean I avoid a 15 minute walk home and I know so many people who would stop taking their car into work if this was done! Please increase service to Northland -Karori is over-served Agree if services frequency is not impacted on Yes I don’t use this bus. No experience of this service Off-peak services to Karori Sourh don't affect me but as the 21 is currently unable to run to schedule I would be concerned that extending the route would make the problems worse. No Good I live at the city end of Karori so this works for me. Off peak would be good too. Timing at peak hours could be better. I live in South Karori, and occasionally use the 33 to get to work. While an expansion to services in the area is often a good thing, I wonder if there's real demand for it. The service from Karori Park is frequent and well- patronised, and if I need it I don't mind the 10 minute walk to stop 4332. Would extending the 18E or 21 to South or West Karori just weaken the existing services with minimal additional passengers gained? Frequent services on core routes should be the highest priority. extending routes is preferable absolutely. at least terminate 21 and 37 at the end of Karori road to avoid changes at karori mall. Page 266 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes please Yes do it Good idea Don't care no - its the peak services that are the issues. I would take this route during peak services if it ran more frequently. However, given route 2 is OK to use for off-peak services, I wouldn't use route 33. I support providing off peak services to South Karori as I could get off at Karori Mall and walk home (1.2 km), which I currently have to do because the #21 & #37 services now take too long to get home. Yes. Could take pressure off route 2. Why cant you simply put on more Karori 2 buses. There are many Karori residents that need the buses to go right down to the end of Karori Road, not stopping at the shops half way in Karori. n/a Yes Yes a further alternative would be great and more service. No opinion, I have never used this route. n/a Neutral dont use Yes - as above agree Agree with this suggestion. Page 267 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes RESTORE N GIVE IT BACK TO NZBUS This is needed but not to replace number 2 buses, must be in addition Don't use Don't use it I don't use this bus service Optional question (55 responses, 457 skipped) Page 268 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q31 Route 21 Wrights Hill (Karori): Run the Wrights Hill service through to Newtown and the Eastern Suburbs by changing route 18e. No don't mess with 18e Don't know Not sure only if it runs through Karori road ? N/A I'm not sure what this means for the downtown part of the route which is one of the only ways, though quite inconvenient, to get to Victoria via a bus. There needs to be better connections to VUW, Kelburn campus which is one of the largest employers in Wellington and has 12000+ students. That should have been improved rather than downgraded so changing the route is a very bad idea and it would make it even worse for those of us forced to transfer from the #25 to the #21 or #22 to get to VUW -- How are we supposed to get there? running buses from kelburn through basin reserve would benefit some students e.g. my son at Wellington College Change and add more buses It would be good to have a route from Karori to the hospital so my elderly mother doesn't have to change buses to get to her appointments. This would be good for me. Don't stop going through Courtenay Place , but yes please. Would help in giving better access to the Eastern suburbs and the hospital from Karori I support this proposal with a modification proposed. The 18e used to connect west Karori to Wellington Hospital and that was very helpful. The new 18e route and the 21 route do not make the connection of west Karori to Wellington Hospital. I proposed a minor change that the Wrights Hill bus #21 actually goes up Wrights Hill as far as Kano Street and then returns to the Page 269 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 current route on Verviers St. The reason for this change that is for all Wrights Hill residents must walk up the hill from Stop 5391, however, if the 21 service ran up Wrights Hill and down Kano Street, then those residents of Campbell could walk downhill, this would be easier at a communit scale. As about e n/a n/a N/A So long as it doesn't make the 18e less frequent or change in Karori. Not clear what this question means. The 18e service works pretty well, though it is too infrequent. Unclear if this means abolishing it, merging it with 21, and which bits of both would be retained. In general, shorter routes are more reliable, because less time to pick up traffic delays. Please increase service to Northland - Karori is over-served Could assist some people but again if frequency of service not impacted. Personally I think ending at Courtanay Place with the 21 is fine as it picks up the students in both directions and the 18e goes out H the other direction. The majority of commuters on the 18e get on along Karori Road. Routing this like the 21 or the old 18 will reduce its effectiveness and put more load back onto route 2 I don’t use this bus. We need both bus routes. Just stop scheduling the buses to arrive at the same time. Like most peope i only catch the 21 into the city so this isn't relevant to me. I would be concerned that extending the route would make the problems worse. Agree. No Probably a good idea Is there a demand for direct service from Wright's Hill to Newtown or the Page 270 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Eastern Suburbs? I used to live in Wright's Hill and it seemed that there was pretty high preference for car use in the neighbourhood. The 18E already provides hospital access. If you do this there is no bus from Victoria Uni to Courtney Place, what then will you do? Move the route 22 back through town to Courtney? This makes sense. Karori people do not generally need to get to Miramar (current other end of 18e) but do need to get to the hospital (proposed route). Good idea for access to the hospital If you replace this to go through Newtown and don't replace with an alternative to Courtney Place from Northland, this doesn't work for me. This idea actually works for me as I live near a 21 bus route. It would save me from walking down to Marsden to get the bus and it would mean I don't have to walk and wait for a 21 when coming back from school. perfect please for my daughter who works at the hospital, at hte moment it takes 45 minutes and two buses to get there That would be fantastic Don't know. no This does not work for me. The crucial issue for me is that #21 does not take me anywhere near my place of work or where I shop during weekdays (Lambton Quay). It is not feasible to transfer at the Karori Tunnel Hub because often the connecting bus has already departed or is late & its no fun waiting at the hub during bad weather. Another issue with transferring at the Karori Tunnel hub (Karori end) in the morning is that there is usually a lack of seating and the bus is already crammed full of standing passengers. I consider this a safety hazard as the bus has to go round corners & downhill towards the CBD, often jerking as it stops/starts. This is a good route but clashes or overlaps with the 18e on ghuznee St Wrights Hill is always half full, not many residents actually catch this bus. n/a This would give me more reason to use this route again. Page 271 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 i would love this because this stops right near my house and it would make going to work insanely easier. maybe i woukd spend more time in newtown more generally to hang out and spend time with friends too! I agree. The old route 18 was brilliant, and replacing the Newtown leg would be great, especially if it included weekends. I think the more connections between the western and eastern suburbs the better. PLEASE don't change the 18e route to run through Wrights Hill. It would drastically slow down what is already a good route. What I like about the 18e is that it connects several high demand areas to the city (Karori Rd and Victoria University) on a DIRECT, EXPRESS route. If you run it through Wrights Hill it would become a much slower, less useful route. Wrights Hill is a very slow route which very few people in Karori catch. My street fills with cars every day because people would rather catch the no 2. Keep it as its own separate route, even if people catch the no 21 then transfer to the 18e it works a lot better for more people. No opinion, I have never used this route. n/a Not unless it goes through Central Wellington where most of the riders work. This would not work for me as this is currently the bus that is meant to connect with the Mairangi to be able to get from Courtney Place to Northland Unsure agree My issue is the change of stop from Willis to Ghuznee street and the bus not turning up after this walk, with no other service available for my purposes at that stop And entendres to karori park so there is a karori to the terrace and train station service again RESTORE N GIVE IT BACK TO NZBUS My daughter uses the 21 to get from Courtenay Place to Victoria University. It's very convenient. Don't mess with it. Not sure what the impact on 18e would be: this is a more efficient route than 21 if trying to get to Vic Uni because you can avoid the central city on the 18e. Page 272 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Would this mean the 18E would no longer go to the Eastern suburbs. I think having the option of both would be great. This would be fine provided the frequency of the service is increased Don't use it I don't use this bus service Works for us but there are far too many empty buses during the weekend, particularly in the evenings and on Sundays. The carbon footprint for nothing is enormous - a waste of bus time, driver time combined with unnecessary exhaust and noise pollution for residents and expense to ratepayers. This schedule needs serious review. Yes good idea but needs to go earlier in the morning and later at night for hospital workers Optional question (64 responses, 448 skipped) Page 273 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q32 Route 22 Mairangi and Northland: Operate via Lambton Quay, Willis St, and Courtenay Place. This would require a separate route between VUW Kelburn and VUW Pipitea / Wellington Station for students to use. I would find this useful but also like the bus going up Ghuznee St to Kelburn. Loved it when the Mairangi service went across town and connected with Southgate. No leave the link as it is Don't know Need a route from Willis Street directly to the VUW Kelburn campus Yes as I need to get down Lambton Quay to get up to the Terrace, which means taking another bus where I used to only take one. A separate bus operating for students would stop the bus being overfull on the way to the University (where they all get off) PLEASE DO THIS This would solve many of my problems, such as needing to use lifts from the terrace to Lambton quay for shopping, reduce my need to take 2 buses to Willis st for work, reduce my need to take 2 buses to courtenay place, and overall be more convenient. Having a separate route for students will also make the bus less full, so that people needing to get beyond the university can actually be picked up. There needs to be at least one bus that runs via Courtenay Place, Manners St, Willis St and Lambton Quay, and goes up to the VUW Kelburn Campus without having to make students change buses. Like the old Mairangi 22, or Highbury 20 routes. Yes I have used buses going right into and from the city less, if at all, since the new system because of having to change routes. It would certainly benefit students. Wasn't that what you had previously? this would work -would make more sense to JUST REVERT BACK TO ORIGINAL ROUTES!!! This would be much better than the current route. Would have to go down Willis street or Victoria street to be best value. Heck yes! It’s such a pain that this now terminates/starts at the railway station. Especially when the ghost 13 bus doesn’t arrive (yet again). Page 274 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes, please operate through Lambton Quay and Willis Street. A separate route between campuses for VUW people is a good idea - right now it is not possible to get from Lambton Quay to Kelburn and points west without walking a significant distance to either Ghuznee, the Terrace, or the railroad station. N/A This could be useful but I would probably not need to use it. I can get the number 2 bus from Karori at teh Tunnel Hub to take me down Lambton Quay etc. There needs to be better connections to VUW, Kelburn campus which is one of the largest employers in Wellington and has 12000+ students. That should have been improved rather than downgraded so changing the route is a very bad idea and it would make it even worse for those of us forced to transfer from the #25 to the #21 or #22 to get to VUW -- How are we supposed to get there? if reduces buses from railway station to kelburn then no. Add more buses for the students Seperating the 22 from the Vic bus is a good idea as those buses are very full: a dedicated service between the Kelburn and Pipitea campus that coincides with lecture times would be particularly useful for students. Route 22 needs to go past Wellington College at least. A large number of Northland students are Wellington College Students. Yes - no more waiting in a cold and draughty Wgtn Station to change buses, if the bus turns up (!). I would increase my bus usage greatly if this happened - at present I just don't go out which has curtailed my volunteer work. The VUW students only have to walk 1 block if this change hapens, just as I used to do to catch a train to the Hutt Valley (I don't catch trains because the bus transfer option is cheaper and more convenient for me - when the buses are on time) There should be regular, peak and off peak buses from Karori to both universities. Students' timetables do not correspond to office hours, so they need to be able to get to uni through the day. I presume you are still anticipating that the bus would carry on from Lambton Quay up to The Terrace and on to the university, then Northland, Mairangi and eventually Ngaio and Khandallah? From my point of view, this is a really good route for people in Ngaio who are not in easy reach of the 25 route, and it seems to be well used, and I would not want to see it disappear. This would be good for me. Yes yes yes. It’s so frustrating not being able to get into to city without taking two buses or allowing so much extra time when it should be a simple trip in Page 275 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes please, and yes to the separate route for students. Anything to assist Northland residents also badly affected by the bus changes 07/18 Many VUW students live in Northland so retaining a link between Northland and Kelburn is important. This would be ideal. There is already a bus that leaves the Wellington Station and only goes as far as VUW. As long as there was still a bus route running for passengers who would not have to get off and change buses Why 2 busses to get into the city. It is hard to get home on a gold card before 3 pm if you need to catch 2 busses. My earlier complaint about the problem with routes 13 and 22 not intersecting wouldn't be such a problem. It would also make the 22 much more suitable as a means for my wife and I to go out for dinner and a drink or shopping using the bus. If this means I can go back to catching a bus from Lambton quay to Upland rd(Kelburn Village) then yes n/a n/a N/A This would be good. It'd be a good way to get between campuses for work. The current Mairangi service is atrocious. Please see emails between[the Councilors] and others over the last 5 month. Please (1) put on enough drivers so the service runs to time -stop split shifts and pay them more and charge commuters more if necessary (2) fix the real time so it works (it used to!), eg hiring competent software engineers (3) OK to run via Uni (good for utilization rates but stop the train station transfers - no one likes them. Running 13 along Bowen then Featherston was a GOOD IDEA - WELL DONE. Do the same with No 22. To be able to board the bus in Lambton Quay woulod be a big improvement. I don’t use this bus. Page 276 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 This is fine Yes. Nobody in Northland wants to go to the Railway station - we are going to work or shopping or appointments etc in the central city. Changing buses adds a lot of extra time and everyone is so busy these days. Having to get off on the Terrace and walk down to Lambton Quay to get a connecting bus is ridiculous and as well as taking time it is inconvenient for less abled people and for everyone in wet weather. The Mairangi bus does not need to go to the hospital or any southern suburbs, it just needs to get people to Lambton Quay/Featherston St/ Willis St . Yes sounds good. This is what I want, please. It could go via Glenmore St as it used to years ago. If this means the route goes down Glenmore Street, then yes I'm all for it. This option takes too long for us now, so we don't use it. Number 13 is better, it needs to run more often! No Yes! This is needed due to the number of people making this trip on a daily basis. It doesn't make sense to fill up a small section of this route with uni students at the expense of having a usable bus for Mairangi and Northland residents. It would be even better if this route also travelled down Kent Terrace as previously, but I would be very happy with getting access to / from courtenay place back. It would also be good if the 13 ran this route as it did previously, as the 13 provides better (more direct) access when it is running at peak times. Having the 22 overloaded as both a route that 'only goes to the university' and also 'goes to mairangi and northland' is confusing to the point that it has reduced my partner to tears. Changing these routes was a very shortsighted design decision. YES YES YES. This would remove the need for an onerous walk uphill to the Terrace for people leaving town in the evenings. And frankly, giving students a separate route would really help commuters from further suburbs as the students dominate. This would also give a transfer-free route further into town from the suburbs instead of having to walk or transfer. This would be a great route and it would work for me. Yes yes yes. For reasons outlined above. Catching a 2 & transferring at karori tunnel not working as 2s are so full rush hr. Also limits our evening activities as have to change buses. This would be fantastic and would reconnect Mairangi and Northland to the Page 277 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 city. Better to put this back the way it was and to change back bus stop A to Bus Stop V for victoria as it was closer to victoria buildings and easier for the buses turning around at the railway station to go right through and put B where Bus stop C is. Put the same direction buses back to each stop so the Brooklyn buses back to bus stop C and the others back to bus stop B (basically the way it was before the changes that don't work) also remember that commuters and students need to catch this bus at peak time as well as the uni doesn't stop lectures until 7 or 8 and commuters from the trains or Molesworth st need to get home Definitely need a bus that runs direct from VUW Pipitea/Wellington Station to VUW Kelburn. Current 22 route would be more useful if it ran at a different time to 18e and 21. Currently it is silly that 18e, 21 and 22 all arrive at VUW Kelburn at the same time. Would be better to have them evenly staggered through the hour so that people wishing to get up to Karori can jump on the next one rather than waiting half an hour for all three to come at once. Yes. Changing buses is not a quality service offering, especially when we used to have a direct route. I often just catch a Karori bus home and walk the 15 minutes from Karori tunnel rather than try and catch 2 buses Yes but it would be good if they went to johnsonville This works for most of my trips but I would prefer if this route extends to the Hospital (and still goes via Courtney Place. An idea here is to add the 23z route to the 22, and remove the 23z. Peak time 13 bus to Courtney place is ideal and would love this change to be made! I would like a service going to the hospital and zoo as well, could you extend this service to those locations Returning the 13 buses to Courtenay place is a must. The 22 should go to the Hospital at the least via the Terrace. The old separate bus service for students should be returned so this is a plus. This is however just tinkering and not a solution - the previous service worked far better. absolutely yes, this would be perfect for workers. This must happen please Don't understand the suggestion! Just route the 22 via the bus station then it joins up VUW Kelburn with VUW Pipitea and route across the city via the hospital Needs to be often and regular. Route needs to be consistent instead of having varied routes and different places it terminates. Needs to extend all the way to courtney place. needs to run past courtenay pl Yes!! Also MORE BUSES FOR THIS UNDERSERVED suburb. Page 278 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Don't care no This would work for me I think. I do sometimes catch a bus from Northland to Vic Uni, but would prefer to be able to get a single bus to Courtenay Pl If the original 22 route is reinstated to go to Courtenay Place that would be ideal as then i could get to work on one bus without having to change buses. Yes, this would be great if the 22 could be extended through to Courtenay place. Do not reduce the frequency of this service however. This would improve access to Kelburn/Highbury users as well. But at some point the number of buses on Willis/Lambton needs to be looked at as this choke point is what makes the services so slow. Stopping and waiting behind other buses. What about commuters and those paying tax and rates? It would be nice to see them considered in this. This works for me as I work down the end of Cuba Street and not everyone on the bus (especially travelling from Mairangi into town) is a student Does not require a separate route for VUW simply increase the frequency of 22 to Mairangi / Johnsonville this would benefit both without impacting VUW as it is already on the route! Yes! Restore a useful route #22! And operate frequently enough in offpeak that residents can rely on the bus route (including more frequently in the peak shoulder times around school drop off and pickup). I tried to use this route in offpeak so often after the changes - only to find the bus cancelled 5 times in a row - that I gave up. All Northland locals I have spoken with feel the same. This would be awesome! Although you could just add a loop through the Railway Station then on to Lambton Quay/Bowen Street. The main difficulty I have at the moment is being able to run errands at lunchtime/after work/on the weekends and then get myself home (and sometimes a few extra things) without having to haul everything to either Courtenay Place or the Railway Station, then up the hill. Please don't do this. Please. The 22 linking with uni and the terrace is a godsend. I can't imagine what people who use it from Johnsonville, Ngaio etc would think either. There's nothing to stop it continuing from the Terrace down lambton etc. n/a Yes, need something from Courtenay so I dont have to mess about changing buses after 1k. (currently almost faster for me to walk from Wilton to Courtenay than take the bus. Would agree wholeheartedly with this option as it would mean I could get a Page 279 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 bus from my place of work/entertainment area to home (preventing having to change buses in the evening). This wouldn't prevent students using this between VUW campuses either. Again, I don't use this route but I have friends who would return ot using the bus if this route change was made. Currently, the route 22 requires too much walking to get where they want to once in town - my problem with the route 21. Yes Students aren't on a peak service going home at night as much as workers, Yes. I would much prefer not having to go to the station to catch this bus If this is to be done, suggest bringing back the old number 20 to Highbury as far as the rail station and this could service the university. No opinion, I have never used this route. Yes. My work is in Willis St. one of the main streets in Wgtn but I have to take two buses to get to it or walk a long way. n/a Run route 22 along Lambton Quay to Courtney Place. Give the students a separate route. This would meet my commuting needs which are right into town (and return) not to the Railway Station. I am trying to understand what you mean - does the 22 now start in Courtenay Place and go via Willis Street, Lambton Quay, the Terrace, VUW, Northland Mairangi and then hopefully Johnsonville via Khandallah. This would be a fantastic additional service for me, but I don't think this is what you have in mind. I used to use the old 4? that when from Johnsonville to Massey uni and that stopped in Ghuznee Street - this was a useful alternative route for me that only ran in semester times. The new 22 runs all the time but now doesn't go anywhere helpful for me, which is to say the least frustrating. Needs to also go to the hospital, and increase buses on sundays Yes!! This definitely works for me. My most frequent use of the bus is to get home from the city area after appointments or social engagements in the city. This currently is difficult due to the Mairangi bus going from the railway station. I have only once managed to make a quick transfer to a Mairangi bus. Yes please Page 280 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 agree Extending route 22 (and 13) through to Courtney Place would be great. This was my option 1 in the improvement section earlier. I'm happy with the current Northland buses. There were previously too many buses running through the central city, which at off peak times were half full, so the hub system was necessary. Particularly at off peak times it best to focus the Northland buses on streets where there are no other buses. The hub system could be made to work better through bus priority measures including more bus only lanes and removing on street carparking. Bring back the no 17 which operated during the day for the students , gong as far as the uni and then turning around and going back to the Station, and then became the full Railway station to Karori after 3pm and in the mornings. No dont It would hardly require a separate route for students - they can walk from the corner of Lambton Quay and Bowen St (it is only a few hundred metres!). I use Route 22 from Crofton Downs to get across the CBD i.e. Courtney Place, Taranaki St. The old bus route that went to the hospital was a great cross- town connection although it only ran in semester time and only until 5pm leaving the city (!) YES DO THIS. The shortening of this route and the crowding by uni students (who deserve their own service!) makes it nearly unusable. Also, it needs to be more frequent - every 20 min. RESTORE N GIVE IT BACK TO NZBUS Concerned about bus congestion on the Golden Mile. Don't use This route would make it much easier for people to travel into the central city without changing buses. It would be safer for women, children and older people travelling alone. Yes, Courtenay Pl, workers will be relieved. This would be a huge improvement, especially if the timetable could be staggered rather than the 14 and 22 departing within minutes of each other. This sounds a great improvement Don't use it Page 281 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Could be useful, yes. Certainly want it to extend as far as Courtenay but ideally it would go as far as the hospital too. As it is, I need to get from Coutenay Place to Mairangi Road most weekday evenings and have to resort to getting the 14 and then walking 5-10 mins from Gloucester St to Mairangi Rd. This proposed route or at least extending the existing route to include Courtenay Place would be hugely beneficial for me but I still maintain extending it to the hospital would be much better for the elderly residents in Wilton A service is needed for students to go between classes on different campuses Optional question (110 responses, 402 skipped) Page 282 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q33 Route 14 Wilton and Wadestown: Would the Wilton to Kilbirnie route be better via Newtown and the hospital rather than via Roseneath? Don't know Just make it more reliable. I believe it's every hour? But very unreliable N/A Add more buses Yes. At least it would get closer to a place I want to get to eg the Zoo, but I don't think this will improve the peak hour bunching issue. Yes!!! That’s where I work. Direct route to work Well, there is already several services through Newtown, and many people use the 14 to get to and from Roseneath and Oriental. (every so often I do too) Yes, much better going via Newtown n/a n/a N/A I dont use this route no preference as don't get it that part of the route. But running reliably would be helpful. Yes No. You are going to end up with Newtown being clogged with buses again. I don’t use this bus. Page 283 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 YES. There's little to get to in Roseneath but running this through Newtown would be great! No experience of this service Neither of the two - cut line 14 off at Courtenay Place, as originally intended in the New Bus Network. Extending the route will have a detrimental effect on punctuality, either via Roseneath or the Hospital That would not make a difference to us. It needs to be more frequent. Unfortunately both the 22 and 14 run at the same times off peak, so we don't get any extra options. No Probably yes potentially but then what would service the Roseneath area? no This is a bad idea as I use this route to get to my piano lessons and If you're gonna make it go via Newtown it'll slow the route down as it could clash with peak traffic and slow the bus up. I don't live in Wilton but can you keep the route as it is so It doesn't impact me, anyone else or the reliability of the bus route? Route 14 works. I don't utilise the Kilbirnie end of the route. Increase peak services and ensure they run to time. Increased weekend services would encourage me to utilise the service more. No preference. yes Yes I think a lot more people would benefit from a through-service from the western suburbs to the hospital. Maybe. It would allow direct access to specialty stores in Newtown that I currently need to drive to. no This seems a very odd suggestion, and I oppose it. What services would provide access to Roseneath if this is implemented? Travellers from Wilton have a myriad of services they can change to in the CBD, where there is plenty of shelter, if their destination is Wellington Hospital/Newtown - namely Page 284 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the 23z, 23e, 29e, 3, and 1. Like the proposals to reduce services on the 23, 29 etc to 60 minutes, this seems to undermine the new network model of improving services to outer suburbs and overly concentrates services on fewer routes. I would occasionally use this as means to get to Newtown, so yes Yes that would give me an option to get to the hospital. I like the no.14 route because I have friends in Roseneath - aside from that if the majority preferred the change then why not. YES Definitely. Don't use that part, Newtown is not in western suburbs so why is this question here? Yes. Obviously. Who goes from Roseneath to Wilton? n/a Would suggest keeping this via Roseneath, they don't have a whole lot of buses servicing that area. I would agree if 22 continues to terminate at the train station I don't have a preference here - I use the Wilton bus on occasion but only between Wilton/Wadestown and the city. I would hope that Mt Victoria would be well served if this happened Yes I quite like the bus going along Oriental Bay but I don't often use that part of the service anymore so am not that bothered either way. No opinion, I have never used this route. How will the Roseneath kids get to school in Kilbirnie then?? No would be too slow and Roseneath commuters need a bus service. n/a Page 285 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Fior our family yes, I would prefer the route to end in Kilbirnie closer to the airport tunnel so that I could walk to the terminal from Coutts St. I would expect travel to Kilbirnie via Newtown to be slower than via Roseneath because of the additional traffic on that route. Travel via Roseneath is also very scenic which I like. No 14 is a good route for tourists in that it is scenic and goes to Otari Bush Yes, Wilton is a big area and it makes for a better flow thru the city. I like to be able to visit Newtown and shop there and not have to change buses. No - its backup Roseneath bus when there is no #20 indifferent Na This would potentially be more useful - I do not currently have hospital appointments but if I *did*, having to change buses to get there would be a real pain. This service should also be more frequent off-peal (every 20 min at least). Wilton to/from Khandallah at school start end times please. RESTORE N GIVE IT BACK TO NZBUS No! Unless service was kept on the Roseneath section by introducing a new route through Roseneath and Hataitai. Don't use No. What other options are there to get to Oriental Bay? Newtown is already too crowded. The 14 is wonderful. It should be extended to the Lyall Bay Retail Centre and possibly the airport. Not for me. I use this route to get from Hataitai to the city frequently No Fine the way it is. via Roseneath Yes, would be great to have a direct route to the hospital. Would there would still be some ability to connect with a bus to travel around Oriental Bay? It would be much better going via Newtown and the Hospital, as many students from Wellington College would like to get off at the Basin Reserve. Page 286 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 People living in Wilton and Wadestown also frequent the hospital, the Basin Reserve and even Newtown much more than Roseneath. The route from Hataitai and Roseneath would perhaps be better operated as far as the Railway Station as its own route. Don't use it I don't use this bus service The route via Roseneath is absolutely needed for commuters there and in Hataitai. Should the Wilton to Kilbirnie route be better via Newtown, then two Routes would then be needed irrespective of which one is Route 14. Yes Optional question (69 responses, 443 skipped) Page 287 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q34 Do you have any other suggestions for Western suburb routes? When I visit my sister in Karori its always packed I hate it. I want to take her dog out - why can't we take dogs on buses? I can't carry her in a crate she's a golden retriever no 18e should start earlier and run more frequently. More capacity between Karori mall and Lambton Quay- Farmers Route 2 needs to go through Newtown/hospital - it's meant to be a central route but skips out a core part of Wellington Put them back the way they were. They worked and k sometimes got a seat. More 18e's for direct route to Kelburn and reinstate the No 17 route please. More bus better consistency When the 13 works, it is great. Because it works accurately so infrequently, I now run to and from work most days. I guess that’s a win for me: I’m fitter and it costs me less. It would be great if it were possible to have better connections, or one continuous route, between Kelburn and the Mt Vic/Oriental Bay area. N/A Have already talked about the number 25 route. Change the #25 so it gets to the cablecar circle at Kelburn to restore the link to the medical centre, chemist shop, and make it easier to get to VUW. The bus drivers that have to sit for up to 30-40 minutes in a dark Highbury bus circle far from any services could have access to a cafe, a chemist shop, and a better range of toilets, and commuters could access the cablecar. There's quite a bit of wasted time parked in the Highbury bus circle, especially on the weekends and the evening which would be better for bus drivers if it were spent in the cablecar circle instead. I worry about their safety in that dark and isolated spot as well as the improvements it would bring for those of us who have doctors, hairdressers, and shops in Kelburn that are now a 10-20 minute walk because of the removal of our Kelburn connection with the Page 288 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 ending of the #20. It would also be good to train all the bus drivers to pull up close to the curb to make it easier to climb on the bus. Karori needs a full service without changing buses to the hospital from 6am to 11pm with the availability of buses from the hospital at 11pm direct to Karori for shift workers buses from/to kelburn & Karori going via basin reserve to school students doing out school hours sport and studies Add more buses and routes Route 13 should be kept but extend to Courtney Place. Yes PLEASE FIX ROUTE 2!! You have reduced the frequency and capacity, and we have crappy ancient diesel buses. We used to have peak hour buses about every 6 minutes. These were crowded but all that needed doing was a marginal improvement. Put the route back to how it was. Increase the frequency and capacity to meet the demand from NZ'S LARGEST SUBURB!! Look at the demographics of where people live now and where they need to go. Plan the network with USERS AT THE CENTRE of design. It's all very well planning ahead for future suburb growth but you have a large suburb of people who need to get to work, education, healthcare etc TODAY. The changes to the network have had major detrimental impacts on productivity and people's wellbeing. It should not be a torment to use public transport. I pay for this service through my rates and through user charges - I am the customer so it should meet my needs, not the delusions of some network engineers who don't live here and never use the system. PUT THE USER BACK AT THE CENTRE OF THE SYSTEM. Work with the Wellington City Council to significantly improve the running of buses through the Golden Mile. From a Wadestown user perspective the re- extension of Route 14 to Kilbirnie has made this problem noticeably worse. Put on more Karori buses! the old timetable worked fine. More no 2 buses!!!!! I've already said that I'd like a more frequent 18e service, with bikes racks on every bus. Please, please increase the number of buses along Karori Road to and from the city at peak times. We used to have a great peak hour bus service in Karori. It is now so appalling I am forced to work from home. Having to wait at least ten minutes for a bus that is nearly full by the time it gets to my stop in the mornings. People are so fed up with the lack of a bus service they take their cars to the city. This clogs Karori Road and a trip into town at peak time takes almost an hour. Frustrating, annoying etc etc etc. Returning to Karori at the end of the day is as bad with buses not turning up, being cancelled or so Page 289 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 full by the time they are on Lambton Quay that you can't get on a bus. Timetable needs a big scheduling overhaul please. It is just appalling and I am not at all impressed. Very angry. At the moment, getting from Wrights Hill Road to Wellington railway station is difficult. I think that the #21 service should go up Wrights Hill Road and down Kano Street, rather than the current route of Campbell Street and Verviers St. Increase the Northland bus routes or put back what we had! The lack of direct services to and from Wellington central is appalling and it feels we are a forgotten suburb that gets lumped in with Karori! Number 25 bus - is there an option for another bus stop on Raroa Rd in direction of Highbury- at the moment there is a huge gap between the Mt Pleasant stop and Cluny Ave. There are currently insufficient route 2 Karori buses at morning and evening weekday peak times to meet current demand, let alone encourage car drivers to take the bus. Where I try to catch a bus (Glenmore Street) into the city buses often pass by full without stopping, particularly on wet days. Please restore a direct bus route from Karori to Newtown / hospital. Need buses that go from lambton quay to upland rd n/a no N/A No, these are amazing suggestions and I hope you can implement them! Change the Karori terminus arrangement for the no 21. At present it’s departure is not captured by the electronic signs, route can’t be factored into calculations about the best options to take from the heavily used Karori Mall stop. Yes - put on more buses in the morning around 8am and in the afternoon around 3pm. They are always overcrowded. Run one #13 late than 5.40pm. I suggest 6.15pm. And run them to time - this is one of the most problematic routes Earlier number 14 buses during the weekdays (6am) Do away with the so called hub at Victoria University and allow patornto continue on the bus to at least the Cable Car. Build an adequate bus shelter at Vicotria Universtiy to keep patrons out of the cold wind and rain. Reinstate a service from lambton Quay via Kelburn to Karori which does not require patrons to clamber on and off several buses. Train drivers in kneeling the bus Page 290 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 and in not taking off before elderly passengers are seated. Route 2 Karori: Add another bus during peak times that goes from Karori Mall into town and vice versa, because they are not frequent enough. Don't change the #2! It's great as is Have an additional separate bus during peak hours that starts from the middle of Karori (i.e. Karori Mall) and follows along the same route as Route 2. This would take the weight off of filling up very early on in Karori,hence providing a more reliable service to those down-route increase frequency of peak services to and from Karori increase reliability of peak services to and from Karori Karori is the largest suburb in Wellington. It needs a flexible and frequent service in order to encourage people to leave their cars at home. It's vital that there is a good service between Karori and the hospital. Bring back the old number 20 bus! I want the current No.2 route reinstated as the old No. 3 route. That is, Karori Park to Lyall Bay via Lambton Quay. Basin Reserve and Kilbirnie. Reinstate the old 21 route down Lambton Quay and Willis St It's great to have a bus connecting Wadestown and Johnsonville, but now that bus (22) tends to be late. It would be great to have a bus between Wadestown and Karori. Put frames on the buses so they can carry mountain bikes to and from the bike park. Return bus route 3 It is vital that direct access between Northland and the city be restored. This is a journey that many many bus users in Northland make every single day, and the transfer experience is horrible and unreliable and unnecessary. Like extension of 22 to Johnsonville, extend to weekends / evening or at least extend to Crofton downs to connect with trains ( gap in transport network here). For access to library, schools, Super market. As above, needs more peak afternoon services from Willis St & Lambton Quay to Karori, as these services are often full. Is the 18E essential? As I mentioned previously, it seems to have few passengers. Could its buses be better used making the 2 more frequent? Please put all routes back they way they were Improve frequency on the 21 and the 2. Abolish Sunday timetables and run Saturday timetables on Sundays and holidays with improved frequency. Add Page 291 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 bus priority measures and additional bus lanes to Karori Road. Increase the frequency or capacity of the R2, especially at peak times so buses don’t drive past people on Glenmore st Re-time the 18e, 21 and 22 to be staggered evenly through the hour to make a service every 10 minutes from VUW Kelburn to Karori tunnel. Re-time the 18e and 21 from Karori to be evenly staggered through the hour to make a more regular service from Karori to Kelburn. see earlier answers * FIX THE TIME of the 18 so it gets to VUW *in time for lectures - i.e. 9:55* not a about 8 minutes to late 10:03) * bring wilton busses to the zerlandia bus hub - or through to Karori. Supports Karori commutes going to molesworth murphy thorndon quay * terminate 21 and 31s at Karori Park - can't cost much more, avoids changes at mall or tunnel hub * consider alternating e.g. karori (& Jville) serves between hospital/ rongotai / island bay similarly eastern services running cross town would alternate between karori / JVille / station. A route from Karori to Molesworth Street More 22 buses on weekends ane off peak times You could attach the current peak Karori South and West branch to the existing bus route 37 as the 33, 34 and 37 terminate at Brandon Street so you could get away with removing a bus route and attaching a branch to the 37. It would reduce the number of buses on the Karori road and make use of the space the buses have. All you need to do is route changes to match the original routes and use high-capacity buses. Also, can you start using double- decker buses on school bus routes? (e.g 704) I think it will help with the driver-shortage as no school buses are using double-deckers and they would be useful for using not many drivers on school routes. Longer routes across the the city, so we don't have to get two buses home! see page 2, suggesting to discourage people to use the number 14 for short rides to the station, especially at rush hour. IN general, more Karori buses. They are extremely popular and often full even at night. The Karori service used to be much better. Reinstate what was route 17 - Karori, down past Victoria University, the Terrace and up Molesworth Street. Similarly reinstate a regular bus route that heads along Adelaide Road and up through Karori Please please please operate more route 2 buses. It gets so crammed full during peak hours and I can't ever get on the first bus that goes past at stop 'Lambton Quay - Stop D' because it's too full. Likewise, in the mornings, I feel sorry for the people that can't get on the bus at the stop 'Karori Tunnel - Stop A' because the bus is always already too full by the time it gets there. #21: reinstate the original route via Glenmore St and Lambton Quay. Or have Page 292 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the #37 route travel via Glenmore St and Lambton Quay And have the #37 route operate during off peak times, including weekends Restore the access via the #2 to enable people to travel more frequently. At present buses crammed and impossible to get on if you live near the gardens. The Route 14 service was a very reliable service. This is now not the case. The timetable doesn't cater for easy commuting in peak hours as there are large gaps where buses are not present. The effect this has on the route is stops are routinely missed due buses being full earlier in the route. This leads to a lack of confidence in the service. Talking to people at my stop last week, where the 14 took a different route than required, the consensus was if you had to be at work at a specific time (meeting, etc) leave 30 mins earlier than normal to be sure you got a bus or take an Uber Please make the 13 route actually reliable! More times than not we will wait for a 13 in Brandon Street that is either 15 minutes late or just doesn’t show up after reading that it is Due on the real time board for 10 minutes Increase number of Karori no2 buses, as these are full , whereas the 33 and 34 have seats available on morning commute. More 14 buses in mornings so that you don't skip 6 stops on the way down wadestown hill. Increase the number of buses on route 2 so that people are not left behind. By the time the buses reach standon street they are often full. Was late to work this morning because buses went by full. Couldn’t get a bus until after 9am. Run the #13 more. Run the Karori-university routes more in peak and peak shoulder, for school and daycare runs. Please don't take the 22 away from uni and the terrace. I'll cry. n/a A bus that goes from Highbury to Kilbirnie/Miramar area. Currently you have to take two buses to get there. Number 13 more regular, and starting from Courtenay at least... start from 4 - 7 at least.... Make sure the 22 goes through to Johnsonville at least every half an hour until 8pm. Having some route 21 off-peak services follow the 37 route into the Lambton Quay end of town. More peak buses on the no 2 route. Or peak time buses on the 18e route Don't have services start in Brandon St or the station, have them at least Page 293 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 start in Courtenay Place. Haven't caught a Mairangi since new service started. Keep the 13 to avoid dramas on The Terrace I mentioned earlier that I think you should make #25 bus a loop in both directions connecting Western suburbs with northern suburbs. I also think the #14 should terminate on Curtis or chaytor Street instead of Surrey Street to make linking up with karori buses easier See previous comments. In short, bring back the old number 20. The Aro Valley route could remain as well, and terminate where it used to at the top of Aro St (very few people use it between there and the Highbury terminus). The 18e is useful as it gives people who work in the southern suburbs or the far side of the CBD a faster way to travel as it avoids the heavy congestion areas of Lambton Quay/Willis/Courtenay. Please keep it serving this purpose by NOT running it through Wrights Hill, it would slow down the route and not provide services to the main areas. Pay the drivers more and improve their conditions. More peak buses Increase the frequency of 22. My daughters used to take the bus from Kelburn to WGC. Now because the bus is always full in the morning with Karori people it goes straight past Kelburn without stopping, we now drive them to school. The old 20 bus was the best for us because we could get seats and it stopped. n/a Restore the Mairangi route. Keep it every half hour and keep the no 13. Largest suburb in n neds direct route to hospital and airport However the route could be speeded up by removing some redundant bus stops. Two in particular are bus stop 5123 and 5131. Both are about 50m from another bus stop. 5123 is inconveniently sited in that it block traffic flow and does not have a bus stop , while 5124 is less than a minutes walk away and has a bus shelter. The route could also be improved be extending it to finish at Coutts St Kilbirnie near the tunnel under the runway. This would get passengers within close walking distance to Wellington airport terminal without the need to change to the airport flayer buses. The route could also be extended to start/finish at the intersection of Curtis and Albemarle Sts in Wilton rather than Surrey St. This would make taking a bus to Ian Galloway Park a more attractive option than it is now. Hubbing increases journey times. Add non hubb service at peak times that goes up Tinakori Rd. Use Ubers for the Karori leg of the outbound journey to increase frequency and reduce journey times difficult to get to Courtney Place for 5.30 bus, next 1 at 6.30pm - this seems Page 294 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 to early to end peak services (#20) * More public buses to connect Karori to Johnsonville area (not just the School buses) for loads of kids and adults that have after School things to still get to-from Used to be able to get bus direct to hospital. losing that is a pain No Why not look to create circuits for bus routes, rather than the routes that start far e.g. West and end far East? For example, the Wilton part of route 22 could be combined with the route through Wadestown to create circuit of use to both suburbs residents. Then the bus from that connects Crofton Downs to Wilton/Karori/Kelburn could be reinstated back on the main road i.e. a road that is better suited to fitting buses. See above. Re-instate the service from Wilton Otari school to Ngaio/Khandallah/Johnsonville. The removal of this service has put children at risk. RESTORE N GIVE IT BACK TO NZBUS More frequent number 2 buses More frequent buses for both No 22 and No 13 buses at peak times. For Wadestown/Wilton etc our nearest neighbour, and largest shopping area, Karori, is inaccessible by bus. A service which sticks to the established bus route but enables residents to get to Karori would be excellent- even a service which gets to the hub at the tunnel would be good. See suggestions on initial page of the survey. Extending the existing 22 route to include Courtneay Place would be hugely beneficial for me but I still maintain extending it to the hospital would be much better for the elderly residents in Wilton As I said before they need to go to the hospital at convenient times for health workers doing shifts. There also need to be more 2s so that they are not so crowded especially for people at the city end of Karori. This last problem has caused people to use their cars unnecessarily to drive to earlier bus stops so that they can get on the bus without any problems and causes parking problems in parts of Karori during the day. Optional question (104 responses, 408 skipped) Page 295 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q35 Route 1CP, 19 Churton Park: Do we need to change the arrangement of bus routes through Churton Park? Is the balance between the two routes about right or would another arrangement work better? Please comment why? Can you just f**** do less northern suburb buses to free it up for everybody else? in the city whos routes have been gutted and we only have buses ONCE A ******** HOUR? I don't travel to Churton Park Not sure No - Services and design of routes work fine Not applicable to me Reroute some or all Churton Park buses back to the Middleton Road loop and / or extend 19E to Courtenay Place and increase frequency especially in the evening until 11pm. This gave excellent alternate options to peak buses 60E, allowing people to shop, dine or socialise after work and in the weekend. It works fine for me but I know that people are driving to bus stops to get the 1 bus, which blocks the road up the balance is wrong. Amesbury drive is full of cars now because no one wants to transfer for a ride that takes 15 min by car. There should be a bus every 30 min at all CP stops that doesn't require transferring. N/A Definitely need an hourly 19 bus between town and Amesbury Drive ALL through the day. We are sick of standing around at the hub. It's a cold hole and dangerous to our health. I paid $26 for an Uber rather than stand around at that ridiculous hub on Moorefield Rd. It is so unpleasant there. Shouldn’t be going through Chorley Grove heading into CP, road is too narrow. Was better going down Middleton road and back through Chorley Grove. Remove the need to connect in Jville for every 3rd bus - it takes a long time to get anywhere. The bus stop at the CP end of route 1 is a long way to the school - the 19 stop near the school as was previously used is much better but a pain to use with the need for a connection. The number 60 goes past our house and the number 19 turns off just up the road, so we can use either of these to get home from Johnsonville. Its very useful having the three number 1 buses as it makes it easy to get home from town. I would like to see some better coordination between the timings of the Page 296 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 60 and 19 so they are spaced out better. Both arrive almost simultaneously, then there's a big gap til the next buses. I like the routes. n/a n/a N/A I think the physical route works for me, I can take both 1 and 19e in both directions and I am pretty close to my house. Would be great if they were more often, in the evenings if I take a non CP bus from the city to J'Ville (train, GV, JVW or 60e) I often have to wait a while for a CP bus or get picked up from JVille. Too many empty 19's. Focus on the 1CP - it already is reasonably frequent. Churton Park residents can also use the number 60 route to get closer to home than myself and others on the Eastern side of Jville. You need to change them. The connections between 1CP and 19 do not work well. It would be better for us if the 1CP went down Middleton Road rather that its current route. Alternatively the connections between the 1CP and the 19E could be enhanced so that when the 1 CP arrives at the station a 19 is there to go down Middleton Road. This is particularly bad after 6.30 or 7.00 p.m. Adjust the schedule for the 19 and 60 so they depart on the hour and half hour (one each) OR have a 1 that goes down Middleton Rd in the evenings Why? Dark, lots of bags to carry, feels unsafe The 19/19e works for Middleton Rd No the balance is not right. What we need is more off peak 19e buses, especially in the evenings from the city at the very least. No experience of this service No Only take 1 CP. but if extend 19 Churton Park to cover more CBD area, say start from Courtenay Place, will use is service too. N/a The actual routes are fine and work for me. I like this route as you actually did the one thing we asked for which was to extend the routes at each end to Churton Park and to Island Bay Page 297 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Bring back bus route 54 (from Courtney Place), with buses going down Middleton Road, all day and late into the evenings then can get home earlier than peak time and also later than 6pm on a direct bus service (worked before) I believe that the proposed rebalance of the routes in the Network Changes map is PERFECT. I believe that quite a few people catching the bus from Abilene Crescent at Trilids Lane, actually come from Furlong Crescent. Furlong was for a long time one of the most underserviced places in Churton Park. I believe running the Number 1 down that area (Abilene at Furlong and Furlong itself) would be Ideal. Also, a bus stop midway down Furlong would be appreciated. yes the routes need changing. In some parts the 19 and 1 go along the same route so those people get one bus every 10 mins but for those of us who are on the part of the route where only 1 bus goes we only get one bus every 20 mins. Don't care Yes. Exchange the #1 CP route with the #19 route. The current #19 route does quite a long loop around CP while the #1 just goes up and down a single line. Its hard to see that it actually services as many residents yet its far more frequent. Yes!!! Change the bus route. Allow this bus to come down Middleton road so we could have a better bus service. I have used this service, it has suited me fine I have never dared to catch the 19 because if it does not turn up, as my friends say often happens, one is stranded. At least on the Route 1, one can walk to Johnsonville hoping that the bus will come at some point along the way. Last time it didn't though. seems ok to me but I get off before CP. Yes you need to have the system you had before where the no 54 ran from courtney place to churton Park at night so the teenage students can come home safely without having to walk 20 minutes or more in the dark or wait at the hub for a bus that may or may not show up. No good for teenage girls. N/A I think more services should go straight through to Churton Park shops, it's underserved for the size of the community. About right I would prefer the 19 services at peak time as there are few 19e services Page 298 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 leaving the city, compared to the old 54 services. Especially since the 19e only goes to Brandon St, not Courtney Place. Number 1 is great as it’s more direct. But every 30 mins is not frequent enough. No opinion, I have never used this route. n/a Is there something that can be done with how these run through Churton Park along with #60/60E to help give more frequency on parts of the run to maintain direct service on 1JW an 1GV? No 1 CP route from Johnsonville to Churton Park - travelling along Hawtrey Terrace, Chorley Grove needs to be re-looked at - health and safety issue with buses travelling in both directions along this route. Buses/vehicles often have to back up or drive on the footpath to pass each other. Last year I watched in disgust as a bus followed a lady with a baby in a stroller on the footpath to pass another bus (the bus I was on). Yellow lines on one side of this section of the bus route might solve part of this problem but not entirely. Need to re-look at how 19e and No 1 CP bus routes are exiting Churton Park. I hate that the 19 stops in Johnsonville. If I take the 1, I have to walk up a huge hill to get to my house or else drive to the bus stop which pretty much defeats the purpose of taking the bus. RESTORE N GIVE IT BACK TO NZBUS What about the 19e? That is also a service through Churton Park which you have cancelled services for because of your lack of drivers. An obvious correction, due to cancellations of the 19e at the drop of a hat, would be to stagger them between the 1CP so that people had the opportunity of getting to the 1CP instead of finding they have no bus to catch in the area for 50 minutes. The reason we catch theses buses is because we are going to and from work. When I have the opportunity, I use my car now instead. Don't use All buses should go though a hub at Johnsonville Don't use it I don't travel to CP via bus. It is not easy to do so (the route is unclear and the fear of being stranded is very real with the unreliable service) The routes work okay through Churton Park. Page 299 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Yes, please change the route became the current balance is not good. A lot of people, such as those in Waverton, Amesbury Drive and Erlstoke Cresecnt have to walk far to reach stops serviced by 1CP. 19 and 1CP tansfers do not work. They are infrequent and not reliable. The 19e is inadequate because it does not extend to Courtenay Place. 1CP route needs to be expanded and have more buses running or there have to be two functioning Churton Park routes that extend to Courtenay Place. Can you please share with me the evidence you have that people need to travel from Churton Park, Grenda through to Island Bay? It seems nuts to me that you would put so much pressure on one of the most popular routes by requiring this route to travel through heavily congested areas e.g. Basin Reserve, CBD & Ngauranga Gorge. Why not one have one of your hubs at the train station, then spilt the no. 1 service to give potentially more flexibility & reduce the risks as buses could loop around the northern & southern suburbs if there was congestion. Optional question (56 responses, 456 skipped) Page 300 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q36 Route 1 Churton Park, Johnsonville West, Grenada Village: Run Johnsonville West and Grenada Village routes as feeders to a hub at Johnsonville at certain times to enable more buses to operate to and from Churton Park. Can you just ****** do less northern suburb buses to free it up for everybody else? in the city whos routes have been gutted and we only have buses ONCE A ****** HOUR? Preferably not. I don't want to wait 30 minutes at Johnsonville for a connection. Yes No - Services are well balanced as it is I sometimes catch to the No 1 Grenada Village bus to go to the hospital and its good. Unless more buses go along Middleton Road I will continue to drive. Only if drivers understand this and aim to meet the time that the next bus is due to depart the hub I say, just run all buses from hub to CP, GV and Newlands (off peak) If feeder buses are synchronised with the arrival of the trunk routes, this would work well. More buses without transferring that actually go to where people live would be good. N/A No it doesn't work - as above - the hub is a cold hole and no one wants to get off a warm bus and hang around the hub for 25 minutes until the correct bus comes along. Yes Friends of mine who live in Churton Park say that double decker buses are finding it hard to navigate narrow roads and are causing some damage. Would it be better for double deckers to turn around at Johnsonville, so that 'ordinary' buses continue to Churton Park? I shouldn't think that passenger numbers would normally warrant double deckers. If these are proposed for peak time travel it would result in even more over- crowding of the buses! It is already standing room only from Johnsonville into the city, and many buses are travelling at up to 80km/hour along Page 301 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Kaiwharawahara. This is an unsafe environment for those standing. The "hub" at Johnsonville is appalling. I have a disability and getting on and off buses is difficult and painful especially when the drivers cannot pull up close to the footpath, and cannot lower the bus to allow an easy step down or up. n/a 1JW, recently you suspended the 6:36 from McIltintock terminal. Sorry to say that's a big mistake, the 6:07 had just 5 passengers on board till Wellington Station!!! Furthermore, you should have the 1 (like the 54, 53) starting from Courtney Place, this ensures that the bus is not at full capacity when it arrives at the Cable Car bus stop. The problem of not having sufficient drivers should not be put on the shoulders of your customers. When Mana/Newlands Coach service was running the Northern suburbs there were hardly any driver shortages!! Agree with this change N/A No, number 1 service needs to go back to a shorter route and there should be a separate service for Jville and CP. long route results in buses getting caught up in traffic and delays Direct busses are always better, especially in the mornings. Hub and spoke / connector services in the evenings are less reliable as you often have to wait for the connector so perhaps not good for JVW or GV commuters No, because I already see more buses going to CP than GV or JW. as above Churton Park can also be serviced somewhat more by the 60. The GV's are adequate as they stand, but couldn't tolerate any cuts. Please, no. See my complaints as to why. This works ok to get me to Johnsonville station. What doesn’t work are the connections through Churton Park via Middleton Road. Middleton Rd missed out from new 1 route Island Bay number 1 - they are so often missing or late. Its a long route and the bus gets caught up in traffic. Good idea in theory but practically doesn't work No experience of this service No The challenge in afternoon peak is to get onto a Bus 1, because they are usually occupied by passengers traveling to Wellington railway station. I had been left at the stop many times because the bus were full. When it lucky to squeeze on board, I saw the lots of passengers got off at Wellington railway Page 302 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 station. Remove the leg from CBD to island Bay from 1, or more services in afternoon peak directly from CBD to CP. N/a Grenada Village should be extended to Tawa maybe connections are not working now so would they work in the future, having to wait 20-45 mins for a connection ...... Yes - Churton Park is a very fast growing suburb, even now some of our buses are over crowded, when all the new houses are finished the bus service is not going to cope. Don't care Yes! More frequency on the #19 route in the evenings. Ridiculous using a Johnsonville bus from Newtown to the station and vice versa. Bus gets loaded up by Lambton Quay, people squashed in because most are going to Johnsonville and it becomes very very difficult to get off the bus at the station. overloaded. Go back to a separate bus for the Johnsonville people. Its a nightmare on that bus at the end of the day afer work! It does sometimes. However, there are often major discrepancies between the electronic signs and when the buses actually come. Prefer the same bus running through Johnsonville to Island Bay as current This does work, in theory. If only the buses would actually come. That makes sense to me. N/A Yes and more to CP YES, having the buses run all the way from island bay is strange and ridiculous, considering what lengths you have gone to on other routes to minimize the travel. (looking at the 18 and 12 routes especially) Not sure about this. I don't understand how you determine that having all number 1 services Page 303 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 going through the Jville hub would, in turn, improve/ increase the buses going via Churton Park? That would be great if it meant that they'd go down Middleton Road. Have each route feed into the hub to make it possible to switch to any of the others. Coordination is essential for this. Give each rout a different number: 1CP, 1GV, 1JW Isnot good enough. Way too confusing. Don’t understand what you mean but more buses to Churton Park are needed No opinion, I have never used this route. n/a If it's the peaks, there are not enough ways to describe what a stupid idea this would be! How would 50 people transfer from 1GV to services at Jville in the morning peak? If it's interpeak possibly, but then we've always had direct weekday service and it seems to be well used. Perhaps dropping the clockface 30 minutes on all branches to have every second bus being 1CP and then alternating 1JW and 1GV for the others - 20 min headway on CP and 50 min on JW/GV would be a better idea? Weekend is only 15 min frequency from Jville so perhaps more CP services could be added? We used to hub on weekend and it looks like direct service has increased patronage for 1GV. The service improvements on JW / GV seem to have made a difference in patronage - do GWRC want to be putting this at risk when and appreciating the need for more drivers the best solution is more CP services? Johnsonville West and Grenada Village will still need peak hour buses and some late night buses to run directly to their suburbs and not as feeder buses. Direct late night buses are essential for health and safety reasons - Johnsonville hub bus stop in Johnsonville Mall car park is not safe late at night. Johnsonville hub bus stop in Johnsonville Mall car park needs upgrading as often not enough room to shelter from weather. Shelters need re-positioning in the car park as two shelters face south and are impracticable to use in a southerly without getting wet. Johnsonville hub bus stop on Middleton Road is a health and safety issue with the volume of vehicles/trucks/buses using this road. Bus stop should be re-positioned in back into Johnsonville Mall car park as it looks like it will be years before the Mall re-development is completed. no- I live in grenada village and there are already more busses going into churton park than the other two branches of the route- having to go via johnsonvile, newlands and paparangi adds an hour of commute time to the trip per day for me. Yes, but I only go to Johnsonville hub. No. See above. Page 304 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 RESTORE N GIVE IT BACK TO NZBUS Why you think having a hub in Johnsonville is helping is beyond me. The obvious "hub"choices where Wellington Station and Courtenay Place. Again, if you had looked at where people caught buses instead of counting passengers going along Thorndon Quay you might understand. Don't use All buses should go though a hub at Johnsonville Don't use it The hub model does not work I don't really understand the hub system or the way it is charged so I avoid any journey that requires multiple buses. I don't understand what is meant by 'feeders' either. Make sure different actual routes are clear on the buses. ie either come up with subroute numbering (1a, 1b, 1c etc) or use completely different numbers More buses to and from Churton Park would be beneficial. Churton Park area is quite large. See above comments re: route 1CP Optional question (62 responses, 450 skipped) Page 305 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q37 Route 24 Broadmeadows: All buses through Broadmeadows (i.e., towards the city and towards Johnsonville) to operate around the loop clockwise, therefore requiring only one set of bus stops and shelters. Can you just ******* do less northern suburb buses to free it up for everybody else? in the city whos routes have been gutted and we only have buses ONCE A ******* HOUR? Not sure Selfishly, this would make it a longer trip for me. It will also add to the confusion about which bus is arriving for which service. However, it would make sense for the drivers themselves as it is easier to progress around Broadmeadows in that direction. The anticlockwise turn back onto john sim is tight and dangerous. Yes - As long as it is clearly marked on the bus which destination they are bound for (i.e Johnsonville, CBD) Not applicable to me N/A Good idea. Opposing buses cause confusion here. I totally agree with this - they should only go one way for the reasons expressed earlier and so there are only one set of bus stops etc. This would also free up parking on the street and mean buses aren't meeting each other on corners (e.g. the corner of Kanpur Rd & Rajkot). We were told that it would 'be clearer as to where the bus was going' by someone from the Regional Council. How do they think we manage when we are in town and have to decide which bus to use. N/A no broardmedows Definitely not--I am familiar with the concept of buses going in a particular direction to a particular destination. To have buses going to different destinations traveleng in the same direction would be confusing, particularly where buses are, for some unavoidable reason, not running to schedule. No Page 306 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 I This bus our only option, and once and hour ‘if we are lucky’ is inadequate. Go back to twice per hour off peak. The old 43 / 44 arrangement did not need to be changed. I catch the 24 from Khandallah into town - so I don't go to Broadmeadows or Johnsonville. Generally it's pretty good. One suggestion I have is for there to be some express buses along this route - in particular, instead of every bus going down Homebush road, some should go down Onslow road instead as an express into town. It depends which superfluous stops are removed. Stop 3824 is the most important to me. I am happy with the current bus route provided the temporary bus stop on Kanpur Road opposite the bus shelter by Jaunpur Cr is made a permanent bus stop. n/a n/a N/A I personally don’t see the need for it to go through Broadmeadows and could you change the route to go straight to jville/Onslow or create a new bus route it works but running over capacity at the moment. most of the time it's either jam-packed or can't even get on the bus Not bothered by this. The 24 route is quite complex No experience of this service No N/a Page 307 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 yes it works as then you can never be on the wrong side of the road when visiting friends and you don't know the routes so well na Fantastic Idea please do it. As long as Khandallah Village bus stop B still a bus stop The other way was quite confusing. Having only one set of bus stops should make it simpler to catch the bus. Would support it if it meant adding shelters or even just seating to more stops. Mine does not in either direction which isn't nice. Don't care This makes sense given the narrow roads. I was on a #24 that side swiped a parked car while trying to manoeuvre around another bus coming in the opposite direction in Broadmeadows. Yes, good plan. The current system takes up too much space and is a waste of resources This works well for me. Much easier access coming up the hill because at the moment I have to get off down on Burma Road to reach my home without waiting extra time on the bus when it goes counter clockwise on the way back. If this change is implemented it would be great but also not a big issue. This would increase available parking, so would probably be a good thing. It would be nice to have some actual shelters though. North bound route on Burma Road nearer to Malvina Major or another stop would mean I could use this service every week N.a. I would like this bus to do a stop on Cockayne road (near Nairnville rec centre) after the Khandallah village. This would increase the usefulness of this bus service for me. Yes, this is a good idea. It will relieve congestion & confusion. N/N/A Yes get rid of the anti clockwise bus stops. We do not need towo sets of bus stops for a small suburb. Page 308 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 No opinion, I have never used this route. This would be a better use of the route as roads aren't very wide and you will only run into buses one way and it's pointless to have them run two directions in a looped suburb when its obvious where buses are going. Will also make it safer for drivers n/a How is this an improvement for anyone else on the route?! RESTORE N GIVE IT BACK TO NZBUS Don't use Don't use it Is this practical from a health and safety perspective for drivers? I don't live in Broadmeadows so have no opinion on this. Optional question (55 responses, 457 skipped) Page 309 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q38 Do you have any other suggestions for Northern suburb routes? no no Not sure Nope Bus priority on Kent Terrace until 7pm. Bus lane in action on Adelaide Road from John St to the Basin on weekends at least if not 24/7. Green light for south bound at Mulgrave / Lambton Quay ahead of northbound Featherston St traffic as only one bus can get across to the Station stops after all the north bound car traffic has passed through. Put that Courtney place to Porirua running through Johnsonville bus back into service. We did have a 15 minute service but now it is an 18 minutes peak hour service to town on the 58 route. This combined with the massive delays trying to get out of Newlands early in the morning are creating massive issues in Newlands. I imagine you have had complaints. More importantly: The buses themselves are appalling. There are fewer seats, the seat part is two small (made for small people) and there is absolutely no padding on some of the seats. Auckland RC have good suburban buses. What's wrong with us that we ending up with the cheapest buses you could find. As given earlier in survey. Free transfers from and to Johnsonville trains at both ends and regular connectors at both ends would get many buses off Ngaranga Gorge and off the mile. More buses to and from Churton Park, especially in the evening. It seems that after 5.30pm is not considered peak time anymore - this doesn't work for modern life. If I leave work after 5.45pm, I have to wait for half an hour for a CP bus (unless one of the earlier ones is late!). There are huge numbers of new houses going up in CP - the bus network needs to be able to accommodate this Cut Newlands routes to GV and increase bus frequency through Newlands, Baylands, Woodridge (at least until Woodridge joins into GV) Make GV a feeder from Johnsonville only. Half hourly off peak services is a definite requirement to up patronage - Build it and they will come syndrome verses costs. Also, last bus to Newlands should be 11:30 to match other Wellington services. I have walked a few times, especially when teh last bus DOES NOT honour the TIMED STOPS.... Please restore the bus service to Khandallah through Courtenay Place at least for the night time services. The so-called Willis Street hub is unsafe at night, especially when there is only 1 bus an hour. Getting to Willis St by foot Page 310 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 and waiting at the bus stop is a very uncomfortable experience at night, especially if alone. At peak times Willis St is a very unsatisfactory location for the "hub" as the street is narrow and crowded and that whole arrangement needs to be reconsidered. Buses every half hour would help though I don't know how full they would be and I don't know if its more efficient if smaller buses are used during times they aren't so full. N/A Shorten them. It makes no sense for the #25 to go all the way to Khandallah and back to Highbury and shorter routes that end up at the railway station (the obvious place for a 'hub' or transfer) would make more sense and be less likely to include delays. Have one bus line for Horokiwi I have already commented on the need for a permanent bus stop for Johnsonville-bound buses, at the top of the "Broadmeadows hill", and for better training of drivers in the appropriate route around the "Broadmeadows loop" (clockwise for city bound buses; anti-clockwise for Johnsonville-bound buses) Restore 54 bus. It worked perfectly. It will save everyone driving to Westchester Drive and clogging the bus routes with parked cars. It will also save us getting off at the dreaded hubs. See above 1) Better service between Newlands and Churton Park especially for teenagers. Newlands College has students from both areas so friendships spread over these areas but catching a bus from Newlands to Churton Park is very time consuming as it stands at the moment. What about a circular bus Newlands - Johnsonville - Churton Park. 2) Make it easier to get from Newlands to Porirua or Lower Hutt by public transport Yes - an option for commuters who rely on route 1 from the train station. Whenever there are accidents between jville and the station the delays are ridiculous and there are no alternatives if you wish to get close to the basin reserve ... Courtenay place is NOT close enough on rainy days. More frequency for the 25 bus, I did like the old loop service through Khandallah. Wellington doesn't have the weather to be waiting around for buses that may or may not come. The previous 43 and 44 buses between Khandallah and Miramar were excellent. Covered earlier in my questionnaire. Already commented on how nice it is to get to this end of the city from Newtown. The top of a double-decker to Churton Park could be promoted as Page 311 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 scenic route! :-) Possibly changing the direction in which the 24 goes through Maupuia, instead of turning at Maupuia road inbound services continue to Miramar Shops A and continues as if it were to go the other direction, and then the outbound would start at MS B or Maupuia road and continue in the other direction, it just makes it easier when connecting as i have done in the past Please can a second bus be routed through Mandalay Terrace? Buses at a minimum of 30 minute intervals makes them ‘useable’. Route 24 must be twice per hour off-peak Yes. On a wednesday night my husband works late. He finishes at 7.30pm and catches a number 1 to Johnsonville coz theres no longer a direct bus. He arrives in Johnsonville around 8pm. Since this is off peak he has to transfer to either a number 19 or number 60. The timing of these two routes at this time of night is terrible. He will often have to wait in jville longer than the 30 min transfer time, resulting in loss of transfer discount. The two buses arrive with a few min of each other, then the next one isn't for at least another 30 minutes. Sometime he walks 20 min down Middleton Road to get home, but it doesn't work in wet weather. The library closes at 8pm so there's nowhere dry and warm to wait. Please can you rearrange the 19 and 60 timetables so the leave johnsonvile at that time of night in a better spaced out schedule. Before the bus changes he arrived home at 8.05pm. Now its closer to 9pm. Please fix. n/a You should penalise Transurban for suspending services! Service should at least be 99%, not meeting this should late to a penalty $$. Furthermore, the 1 route is too long and doesn't make sense for passengers. It leads to unnecessary delays along the route. Peak time busses to the Northern suburbs should be all double-deckers, or at least the 1. Why have you focused on Johnsonville? What about the Khandallah services? The old routes 43/44 loop services worked perfectly, and it's been totally destroyed, for both sides of the village. It serviced both Onslow Road and Ngaio Gorge Road sides. Why extend one through to Johnsonville when Johnsonville has a raft of other services going there - trains, and buses. And extending from Miramar to Johnsonville such an long service! Take it back to 24/25 both going from Miramar to Khandallah, leave out Johnsonville extension. If you need to service Broadmeadows, then tweak existing services to do that, and have a loop from Broadmeadows to Johnsonville only, if that's what the service needs. There was a 46 peak service which went through Khandallah to Broadmeadows, reinstate that. It wasn't broken!! Both Khandallah services 25 and 24 need fixing... back to through city to Courtenay Place at the minimum, and some form of loop service so it's every half hour. Khandallah is 15 minutes from the city, yo can't expect people to wait one hour between services - THAT's why more cars are on the road. Page 312 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Stop cancelling the 8:11am 24 as that’s the bus most kids catch to get to school Better design for the Hub at JVille Station. The traffic flow seems terrible and the busses often scrap on the camber of the road outside the new Community Centre. City bound Bus lane along Hutt Road from Caltex to Railway Station is a must. The road design is poor as pedestrians on the zebra crossings are causing the traffic to back up the whole way along. Location of bus stop at Gateway Shopping Centre might be to blame also. Do not terminate at the railway station or Brandon st. Go through town as before The No.60 should go to Courtney Place and vice versa. Time the 52 and 1GV so they leave Jville at separate times, and half hourly 52 and 60 routes until 8 or 9pm please! Bus route 25 should be changed back to the old 43 route, i.e. so that it goes past the hospital, basin and along the main routes. This would be much more convenient - on balance - than the highbury end point. Bus route 22 should reduce the amount of tooing and froing through the back of Northland and Wilton. It is such a long journey now I'd imagine many more people from Northern suburbs are driving to university. I need a bus close to 6 am at the intersection near Middleton Road and Churton Drive going into Wellington CBD. There was a 6.09 but it was cancelled this week without notice. My partner was told it was because they couldn’t find a driver. I’m a central city user of Route 1 buses, which is not mentioned at all in the survey. The only questions relate to the Northern Suburbs aspects of Route 1 No, these do not affect me or my suburb No Increased frequency and reliability servicing Onslow and Homebush Roads particularly off-peak. A return to at least the half-hourly service we had previously under old 44 and 43 routes. The current hourly service is insufficient. No Yes. In no particular order: (1) Route 25 / 24 - Reintroduce loop service even if only for part of day. It seems odd that people in Homebush now only have one service an hour off peak. (2) Bigger buses on route to town in morning (3) More services in evening (4) Slight change to 25 by diverting along Ghuznee Street then to Taranaki, Dixon, Manners then back to Willis Street Make sure there are no cancellations on the no 25 route. Page 313 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Forgot to say like extension of Aro Valley bus 25? Up the valley to Raroa rd. Could do with an additional bus stop on Westchester Drive at Corsham Grove. Looking at your plans, it seems that you have asumed the current bus 57 and 58 are suficient for commuters in Woodridge and Newlands which is not completely true. There is no direct link in the Wellington region bus network to go from Woodridge (with expanding population due to huge developments) to Lower Hutt. A bus service (at least in morning and evening hours) for work commuters would be appreciated. can K'dallah buses please go to the hospital again? Why are the Whitby/Porirua buses left off this? Is it because they’re under Porirua City Council rather than Wellington? As someone who uses the public transport network and gets a bus that connects with a train that seems weird. Also, Could there be a service that connects Whitby/Paremata with the Hutt valley? The distance by car is so close but to get there on public transport is unfeasible. Again, is there the possibility of smaller buses (like a minivan type thing) that could be used to actually connect up the outer city suburbs the route 52 needs to be extended to do a loop around the new housing developments in Woodridge and as new housing is developed in areas the routes need to take this into account Break the link with Island Bay buses so that screw ups on the roads north of the city don't trash the Island Bay service as happened earlier in the year with very many buses trapped north of the city. Yes bring back the bus route 54 doing down Middleton road from Courtney Place running all day and late into the nights Khandallah route 25 - twice an hour in the evening. Or reinstate the circular route in Khandallah- that meant I could get home in the evenings Route 648. Extend to Furlong Crescent and Abilene Crescent at Furlong Crescent. Route 682 could be made to serve people wanting to travel to the Lakewood Reserve Stop by implementing a school stop at the corner of Halswater and Abilene. The Aforementioned Redwood and Hampton Hill, and Linden and Greenacres Routes would be a very useful addition. Bus route connecting all the northern suburbs, so I could get from Broadmeadows to Ngaio/Crofton Downs etc on a single bus Split the number 1 back into 3 distinct routes as per my previous comment No Page 314 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The Newlands school bus 627 is sometimes late. I have complained numerous times over the phone and got nowhere, but a couple of weeks ago I got a positive response from the Facebook page. The bus was monitored for a couple of weeks which worked really well. I can not stress how important it is to get school routes running to time. When the bus doesn't come these kids are so stressed out not knowing what to do. Often parents have gone to work so the child has to decide how best they are going to get to school. My daughter took a ride from a friend's Dad one whom I do not know. I fear one of these days a child will take a ride from someone they do not know and the outcome will be distastrous. I think all drivers should be made aware of this and how important the role they play in being to work in time is. I also think their pay should be increased to retain drivers and maintain consistency. Surely it is more economical to pay existing drivers a bit more than to keep training new ones up all the time. Nice being able to catch a bus from Northland to Jville mall, but it doesn't run on the wkend when I might use it Focus on the trains and get them working properly. Additional bus to go directly from Woodridge or Newlands to Lower Hutt Central or Petone. Ideally, the #1CP would operate the old #54 route with the current frequency of service from the city. Problems with the 627 School Bus from Johnsonville West to Newlands College and Intermediate. In the past year we have had countless problems which need to be URGENTLY addressed, such as: - drivers not knowing the route and either going the wrong way or relying on directions from students (some of whom are only 11 years old) - buses not stopping at the designated stop even though there were students in school uniform clearly waiting there for the SCHOOL bus - buses not turning up at all -buses being more than 10 minutes early so students miss them - buses being consistently late more than once a week so that children are late to school on a regular basis (not to mention regularly being made to wait up to 20 minutes or more at stops with no shelter) There needs to be priority given to ensuring vulnerable children and young people aren't being regularly left stranded on the side of the road when the bus service is a shambles! The route needs to start earlier, so that children can actually arrive at school before the bell and have a few minutes to get sorted before school day starts. The current timetable doesn't have any leeway for the bus even being 5 minutes late. For the Number 1 routes from town and connecting to/from the hub: - The information on the electronic signs needs to accurately reflect when the buses will arrive. - Buses on the same route should actually arrive at the specified intervals and not leave people waiting for long periods only to have two buses on the same route eg 1JW turn up a minute apart. It annoys me that the Churton Park bus route has so many buses and Page 315 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Middleton Road has been shafted. It feels as though we have gone back in time. run a service through to miramar #24 bus is the only one that services Broadmeadows and Homebush/Mandalay, but people who live in these areas often can't get on in peak hours because it is full of people using it to get to the station or the Khandallah hub. This is infuriating as there is no alternative route for us. You need to deal with: 1. The overcrowding on Lambton Quay by increasing bus capacity or frequency 2. The reliability of the service for those in Broadmeadows/Homebush/Mandalay by making it express to those areas, or taking the Khandallah hub off its route, or increasing the frequency so that if one bus is full we don't have to wait so long for the next one. Publish a printed timetable that is accurate. Have the buses run when the timetable says they will run. It used to work for decades with the old Mana system. Why cannot it work now ? Yes please, a regular bus to and from northern suburbs to Lower Hutt!!!!!!!!!!!!! Express Jville to CBD Quite frankly a pain having to catch two buses into town or back from town when before it was one bus straight thru and a much more reliable timetable. Having a run from Churton Park to Island Bay is ridiculous as so many things can happen on such a long route to cause delays. Yes, please see my earlier notes More double-deckers and/or larger buses from Johnsonville at peak times. The bus hub is in the wrong place, on a busy narrow road with a high number of pedestrians wishing to cross the road both ways by the hub who do not use the existing pedestrian crossings. Also the new Johnsonville library being built means construction workers and their vehicles add to the amount of traffic in this area. When the Library is completed there will be more people wanting to drive to it and park near it, and there is already a shortage of car parks due to the Pool,Community Centre and Library being in one place. next to a bus hub Silly place for a bus hub, maybe it could have stayed longer in the Mall Car Park. Better service from Simla Crescent along to Otari Wilton. Better access to the bush, children go to schools along there and lots of children play at the sports fields. The only public transport access at present is to bus from Khandallah into the city and then out again. A huge waste of time and energy. Replace the school bus from Johnsonville to st Patrick's college wellington. Page 316 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Please run more services up and down Middleton Road! The route numbering is all wrong. Either combine all three routes and keep them named number 1, or give each route its own different number. Johnsonville West bus seems to run two different routes, both called Johnsonville West: Sometimes going to Grenada Village, sometimes not. Very confusing. Have all northern buses travel through the Johnsonville hub so we can easily travel to Porirua, Aotea, Mana, Plimmerton, etc, by bus. Bus links to trains seem poor. Fix that. As the No1 Grenada Village bus goes through Newlands on it's way to Grenada Village it would be good to time it so that it arrives in Newlands in between the times that the no 52 arrives in Newlands, so that you would effectively end up with a service to Newlands every 15 mins instead of half hourly. 25 is unreliable and too infrequent in the evenings. The previous circular route 43/44 and the timetables for them were fine. Why change anything? The new buses are too small and people often have to stand. The morning journey is no longer pleasant. Pay the drivers more and improve their conditions. Increase the capacity and bus network in Woodridge and Newlands to cater for increasing number of every day commuters in new development area in Woodridge. Direct service from Woodridge to Lower Hutt would remove lots of inconvenience caused by changing buses at the Ngauranga Gorge. (connection between bus 57 and 83) No,the route works for me. n/a Sadly you mention no improvements/changes to the services in Khandallah so all my comments about how things work less well than they did go unanswered. It is also frustrating that the 24 and 25 leave at virtually the same time and the train 7 minutes later - if times were more spread out we would all have a much more frequent service. In Khandallah we also lost our direct bus route to the hospital, which was one reason I chose to live here. Now we have to wait at the virtually uncovered stop A at the station in a howling wind and the cold, which of you are on the way to hospital is not ideal. The stop outside Ronald Mc Donald House on the way back is equally exposed - unfortunately Wellington has horizontal rain.... All #1 buses to have their branch on the number e.g. 1GV / 1G for Grenada? Some of the shoulder peak timings need to be improved An express bus from Johnsonville to City and return at peak times. Page 317 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Increase frequency of 24. Amend timings so bus gets to primary schools on route for school pick up. Go back to the previous 43/44 loops. No 1 bus routes to Churton Park, Grenada Village & Johnsonville West needs to be shortened - run from Courtney Place instead of from Island Bay to help reduce late running time. Last year in a Dominion Post article, the regional Councillor for public transport advised that the most problematic route in Wellington City was the route from Island Bay to Courtney Place. Due to 19e cancellations at night, I often have to wait for 30 minutes for a No 1 bus to get home to Churton Park and can't get on a single level bus as too full. Will then have to catch another bus route to Johnsonville and wait for a transfer to Churton Park (this wait can also be up to 20 minutes). Please re- look at timetabling of No 1 CP and 19e buses. Replace the 26 buses that have been taken off the run and add more regular buses on the 25 route between 6pm and 10.30 pm. Every 20-30 mins. This would mean more people could catch a bus home after going to dinner or shows or movies after work. The more reliable buses that you have running regularly the more passengers you will get. An ideal would be for buses to constantly run at 15 - 20 min intervals all over Wellington and you would get so many more passengers. Please make all number 1 and 19e buses double deckers. At peak times the single deckers are often so full people can’t get on. This is more of a problem in the evening. Start earlier Do you know how many poeople work in the hospitality (early start) and construction industry in Wellington. Well it is the cafe capital of NZ? And there is a huge amount of construction due to the Kaikoura earthquakes. I notice whether running , biking or catching a bus to work the number of "1" person drivers going to work before the first bus at 6.05am and the 6.something train from Johnsonville. The start time for nurses at work is 6.45am and theres no way they get to the hospital from the northern suburbs by that time. RESTORE N GIVE IT BACK TO NZBUS Try getting to and from work from these areas, and any where else that you know there are problems. See for yourself the mess you have made. Don’t treat customers in Ngaio with total contempt-it’s pretty easy, you just have to be honest and transparent. Don't use I get the 1 to and from Spotlight and it is one of the few improvements since the bustastrophe. It is more frequent than the 43/44 used to be. I just hate doubledeckers. Route 25: the availability of options to get home on this route have been reduced. I sometimes have to wait 45mins to an hour for a bus, especially on a Friday night after 7pm or so. The 26 should run more often as an Page 318 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 alternative now that the khandallah loop has been dis established. You need to reconsider the frequency and size of buses for peak commuter times. All buses should go though a hub at Johnsonville What about Ngaio? I no longer catch the bus as I don’t know if I’ll be stranded somewhere. Reinstate the Khandallah (Onslow Road) Ngaio Gorge loops. This would give Khandallah residents on the 24 route more choice and more frequent service. One bus an hour during the day is not good enough Northern buses should start/end at the bus station HUB, with two free city transfers options between there and Courtenay Place (one all stops and the other an express to Taranaki/Courtenay) I have given my suggestions previously. Can you please provide a service at night from town that goes down Middleton Road. I am not familiar enough with the two bus routes in Churton Park to provide suggestions, but I have heard (many times) that one part of Churton Park is very well serviced by both the number 1 and the 19 - I think this is the Johnsonville end of Churton Park, whereas the other end (closer to Tawa) has lost it’s direct bus from town outside peak times - this is especially an issue for single women at night - it is now unsafe to get public transport home after 6.40pm, which is quite frankly ridiculous. See earlier comments about 1CP. More 25s at night, returning to half hourly, also changing the timetable so the 24, 25 and the Johnsonville train don't all go at the same time from town - they will all get you to various parts of Khandallah/Ngaio, but if you miss one at night, you've missed them all. Stagger the services Refer previous comments about staggering the departure times of 25 and trains in the evenings I'm not Northern suburbs bus commuter but I think it would encourage bus use if Churton Park, Grenada Village and Johnsonville West had express routes similar to how it operates in the eastern suburbs. Standard size buses on all peak hour services. Please sort it out, you are accountable for governing Wellington. It isn't your city, it is everyone's please remove all agenda's, be honest, collaborative & sort it out. Optional question (108 responses, 404 skipped) Page 319 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q39 If there was one thing you could change about Wellington buses, what would it be? Real time bus tracking via the app (like Uber car tracking) Drivers that are helpful It would be great to have an RTI along Waipapa Road How about you give the inner Wellington Public Transport network to someone else who didn't **** it up so badly? How about that? Get rid of the new Hubs (Wellington train station is a good hub for the hutt etc) so journeys go more places ie, across town - not necessarily stopping in town. Quickly restore a bus service we can trust. more drivers and buses but that's an operation issue not routes Reliable, on time! more services Reinstate a route from Willis St to the Kelburn campus of VUW Bring back the blue lights! Everyone should be able to get one bus to the hospital. If you're ill or have a sick family member or need to get to the hospital by 7:00am for surgery it's very stressful. Ensure the drivers have suitable toilet facilities at the end of the runs to use Increase capacity 7:30 -9 am and 4:30-6 pm More buses on a peak times from 8.00am - 9.30am Buses on time and not needing to change buses to get to work in the morning. Its been too stressful for me with cancelled services, bus time changes and not enough buses going in the peak time. The 22 now comes from Johnsonville which means it is packed by the time it gets to Pembrroke Road. It now has more than 10-15 stops before it gets to me, where as it used to be about 3 or 4 More reliable and less cancellations. Page 320 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 More regular peak services on 29e Owhiro Bay (15 minute intervals). Stop so many buses appearing on the live signs then disappearing at random More drivers, better paid, better conditions, so that we have a reliable, happy workforce to meet demand. Electrification of the fleet as soon as possible. In cooperate minibuses as they do in some areas in Christchuch. Bus priority at lights, more bus lanes, less car parks. Reliabilty Why does the #7 Kingston bus not feature in this survey at all?!!!! See earlier comments. #7 is very problematic at peak hour and stress is experienced getting kids to school, getting to work on time, buses being late is not an ok excuse after more than a year, getting home and to child care arrangements is very stressful as I'm lucky to get on a bus some nights on Victoria street. Change the network to make it less complex. Do a better job of getting people to and from the CBD. Show people they can rely on the buses, and they will be quick. Then add more complexity. Frequency Think about the people you have disadvantaged. People should NOT have to catch two buses in our city to get to work. More peak direct to cbd busses without having to change. Buses would be on time. It's v hard to understand buses not on time even at 7am. Go back to the frequency of the No 3 Karori Route into town. It was reliable bliss compared to the current. get rid of Double deckers from shorter routes. move them to express long route services Bring back the 81 bus that travelled through Petone around 7.20am, it might get to the city before 8am!!? Turning up on time and not leaving the bus stop at primary points until they are due to leave. Stop the dangerous driving. Stop the overcrowding as people are packed in like sardines and that’s a health and safety issue. Provide a decent reliable Page 321 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 service. Give us back our old direct routes and frequencies, loops and all. That the timetables are accurate. Why have timetables if the buses cant follow them? Reliability GWRC committee and staff that introduced this in the first place. Need old service back, you are impacting on people's lives. revert back to the routes that were in use before the july 2018 changes. these new routes haven't been working for anyone. get your act together!!!! Knowing your bus will turn up. Reliability. Frequent cross city/long routes. Less cancellations! Increase Frequency of all services The electronic boards and app would be more accurate with no disappearing buses. Go back to the old system, where people got to go where they needed to without changing buses and being messed about. You are meant to be running a service not doing the public a favour. Dependability of service. That they are on time, that they go in one direction in Broadmeadows and were more frequent in Broadmeadows. Make the notifications match reality (and the bus stop electronic signs). Get more drivers so all routes are covered, cancellation of buses be kept to a bare minimum. Increase frequency of the 18e and include Karori West in the route. Ensuring services are consistent and reliable. Greater frequency, more reliable in terms of arrival and departure (actually Page 322 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 being able to use the bus system for anything that requires relatively prompt timing), better use of technology to broadcast arrival times (both at the stops as well as online), an app that actually has fully functionality and allows for journey planning and viewing of actual arrival times, more profesionalism in the transportation system in general --- please give us viable public transportation in this city that we can rely on (services that connect people where they need to go, ontime arrivals, and accurate signage of live arrival times). the Churton Park buses should go all the way up into the hills to prevent the need for transferring. Advertised service must be 100% reliable given transfers are required. I'd like them to not travel down the Golden Mile - skirt around the central city Reliability being more reliable More reliable. Less crowded buses. Faster. Please increase the frequency of buses servicing Route 2 (to Karori). No matter what time of day I try to catch a No. 2 to Karori from Lambton Quay the bus is usually very full (and is often so full that no more passengers can get on). Seriously, the latter can happen at 7pm or 2pm (and at many other times in between, not just during the rush hours), it's really unbelievable and extremely poor service. Indeed, there simply aren't enough buses on this route during the latter part of the evening. I have even tried to get on the No. 2 outside Arty Bees on Manners Street at c. 10pm after attending a classical music concert at the Michael Fowler Centre and not been able to get on because the bus was too full!! Not every one can afford to get a taxi home. Try to make sure that they are on time as often as possible and that the electronic monitors tell the truth Paying attention to the needs of commuters for doctors, shops, work, etc. intead of designing a system around 'hubs' which pays no attention to the steepness of some of the routes, the narrowness of the streets, and the disruption to people's lives. It would make sense to get smaller buses for some of the routes to navigate because cars get parked making it quite difficult for the large buses which burn excess fuel. The advice about routes needs to recognise that a 15 minute uphill vertical climb is difficult and that the uncertainty of when buses will be there makes transferring difficult so more frequent buses spaced out rather than organised around hubs would help make it more possible to use buses. Have all double deckers on the No 3 route so you don't get left behind Page 323 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 No cancellations Prioritise getting people to their home's without needing to transfer over speed of service. Frequency. A reliable direct full service from Karori to the hospital for patients and staff, no changing buses, and a service from 6am till workers finish shifts at 11pm Connect Greta Point and other places along Evans Bay Parade better with Berhampore/Newtown Timeliness Reduce/eliminate suburban hubs or at least upgrade the environment for those who may have a half hour wait for a transfer. It was much better the way before, prefer to just go back to the old routes and number of buses More Karori services at all times. No places on buses when joining at end of city I.e. End of Lambton Quay. Poor driving standards - most are good, but some are deliver a poor experience - hard braking, missed stops, too fast for comfort when standing. All drivers should also be passengers. User experience! Pay the drivers more so you can recruit enough staff and actually run all the services promised. Stop being so tight. Get enough drivers (and the free market model in use means paying them more, not just saying that there's no-one willing to do the job) to be able to run all the scheduled buses on time Reliability More adherence to scheduling: buses being on time or at least displaying accurate real time information on how long the wait will be for a bus. Recently, say the last two months, I have not caught one bus from Brooklyn that arrived on time - all have been several minutes late which is frustrating when trying to get somewhere on time. Most passengers try to get the earlier bus to make sure there is a buffer so not to be late. more direct routes More frequent service Buses on time! Make them turn up and run on time. Page 324 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Go back to the old timetables and routes. Fix the Northland buses and extend it to at least Wellington College. Reliable - not too early and not too late! Route 22 to go through the Wellington CBD like it used to, and the same for route 13. The current cessation points have a major negative effect on my day to day life. Bike rack every bus More frequency for 18e bus. availability at off peak hours and weekend Reliable Get where you need to go as an equivalent or better option than private vehicle . Make them run on time. Reinstate the 22/23 bus route. The size of them-they are too wide for Wellington's narrow streets.They cannot fit easily through streets such as Cleveland street in Brooklyn.They are not designed very well-a lot of space is not well used inside the buses.There is a lot of waste space.This means that passengers are squeezed into a small area.There are no hand rails to hold onto which means that when travelling up and down hills passengers are at risk of flying through the air as there is nothing for them to hold onto.This applies to the seats for the elderly and disabled who are most at need of hand rails especially if they have shopping to hold onto as well-which also needs to be contained by some rail as well-not just empty space. Frequency/capacity Improve the reliability/timekeeping and fequency. Buses that leave every five mins from Brooklyn shops 7-9am weekdays and buses that leave every five mins from Willis St to Brooklyn shops from 4- 6.30pm. Remove the need for transfers at desolate and dark and isolated hubs. The infrequency of the buses through these makes it risky to attempt, unsafe, and Page 325 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 simply is unworkable. I have no reason to dislike the hubs in concept but they do not work if the transfers are more than 5 to 10 minutes apart. They are a massive disincentive to using public transport and drive people back into cars. The Hutchison terminus is a good example of poor design thinking. reintroduce the old timetables. they were reliable. you knew when the bus would come, you knew you could get on. Route 1 - it needs to be split up more - some that terminate at coutenay place, some that start at the station - it is currently too long and bottlenecks frequently. That or more options that travel along Kent /Cambridge at peak times I wish bus drivers would obey the road rules. Stop blocking streets by not pulling into stops properly. And STOP running RED lights. I see at least one bus a day running a red light. It’s unnecessary and dangerous. Buses are incredibly cramped, sometimes we have to get off the bus to let people off, then get back on again. (You can't get out the door, the buses are so crammed full of people). They would operate on time, with the Realtime system operating accurately. Please consider us folk on Box Hill who take buses! We would dearly like a pair of bus stops between Station Road and the roundabout to the south. It's not always easy to walk into the village to catch the bus, and when coming home after dark, it would be great to be able to get off the bus closer to home. Please give priority to those of us who choose to travel by public transport! What exactly is the problem with buses having an extra stop when required - buses already travel up and down Box Hill and cause no problems. Did someone complain that maybe a car park would be lost on the northbound side? Well, tough luck! Let's hear it for public transport. If it has to be one, then it has to be to stop going for the lowest cost contracts. We can see what happens. Bus drivers are forever on minimum wage or close to it, so not surprisingly there's not enough of them, and the drivers that are employed are not happy and motivated. Making money less of an issue will mean other requirements and performance indicators can be prioritised and that's going to help everyone. Go back to the old system before the change over. Back then buses actually came on time, frequently, and could be trusted A direct route from Volga st Island Bay bus stop to Victoria University would be good. But I'd settle for less changing of buses (ie getting off one and on to another). Make the buses run punctually, not early or late. More electrics. Reliability at peak time. Page 326 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Need to be more reliable. Need 99.9% services to run +- 2-3 Min from scheduled times. Example, on the 7th August I needed to be in Porirua by 10:00 AM. I Felt the 8:25 17e should get me to the railway station in time for the 9:13 train service. After waiting about 5 Min after the scheduled time, I walked down to the Brooklyn Hub, and was not passed by the 17e service. Then the first 7 bus then went pass the bus stop at the library without stopping as another 7 bus was not far behind. Going down Brooklyn road we were passed by a 17e service. I made the train, but that required running all the way to the railway platform. From this experience I assume that I need to allow for up to 20 Min safety factor at the railway end of the journey. This is a huge waste compared to using private transport where the whole journey only takes about 35 Min There is space on them and they are not always full Wadestown to the hospital direct bus service please!! Have them run on time and always show up Reliability. To be honest nothing too major that hasn't already been said, except reliability, I should be able to get home quickly Please provide decent pay and working conditions for the drivers. They are as badly affected by the changes as their very disgruntled and annoyed passengers. Please increase the number and frequency of buses to and from Karori at peak times. The # 17 that went to and from Karori was a great service and well used Ability to rely on a bus arriving, a minimum of 30 minutes apart. I think that the western network needs better connections to Wellington Hospital and Railway Station. Proactive management focus on customer service. The electronic timetables being accurate Redesign the doubledeckers to make them less uncomfortable - the seats are ok for the first half hour but very uncomfortable for longer periods. Make the disabled seats actually suit people with disabilities, they are currently not user friendly at all. I'm very happy with the bus service apart from my concerns above. Wellington used to be the envy of many other NZ cities, but not now. Page 327 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Direct routes and more frequent buses to and from Northland please. Reinstate the war pension card. I am a 2 nd World War vet aged 93 and I have lost the use of my card. Coming home from a night meeting at bus stop at the railway station does not have any lights on at night. Less cancellations More double deckers on eastern routes (2,30x) Altering tunnels/adding traffic lights to tunnels where required to allow for DD's (Karori Tunnel, Seatoun Tunnel) so they can travel along the centre of the tunnel, where there is enough clearance, while traffic on either side stops and waits) Accuracy of forecasted bus services and times on Metlink app, and consistency with bus stop boards Reliability Make the temporary bus stop on Kanpur Road opposite the bus shelter by Jaunpur Rd a permanent stop. The Regional Councillors. Friendlier drivers. Less overcrowding on peak buses and buses running to schedule - not early or late - especially at peak times. Increase the frequency of everything Go back to bus routes that allow me to catch bus from lambton quay that takes me to Upland rd in Kelburn village Turn up on time please Bring back the old bus system! bring back 43/44 , make buses reliable, get drivers with manners Forget Bus hubs and provide direct routes from home suburbs to the CBD regularly throughout the day. Convert back to the old network for the Northern suburbs, with more 53 buses coming out of the city from 16:00 onwards. Page 328 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 More, competent drivers better paid and trained Increased frequency of the 18e Wind the clock back to July 2018, and tweak the services that were already in existence, and fix the few services that were broken, rather than upheave the entire network. Go back to the old routes that worked and add in new routes if needed (there will only be a handful, be honest!), review the timetabling if there issues. Then we'll have nice new buses which has cost the city multi-millions of ratepayer funds! The hubs are totally irrelevant for a city the size of Wellington, a total waste of money. Timing More reliable!!! That's all we are angry about! Waiting 30 minutes for a late bus isnt acceptable. We love the drivers and the routes would be survivable if the buses were reliable. More buses and better paid drivers more peak hour bus services on the 29e route Listen to what commuters actually need and don't try to solve other 'problems' that are not directly related to commuter need such as 'congestion' for cars, and hubs better suited to a different topography and commuter need. . Reliability Back to how it was two years ago before these really bad decisions were made. Two things sorry, price and frequency. You want more people to use busses and less vehicles on the road, then public transport needs to be cheaper that driving in to the city and paying for parking; and frequent reliable services meaning public transport users are not inconvenienced by the 'system'. No transfer between Southgate and CBD. Direct route into town more frequently and punctual during peak times - no 27 Just the tracking online and at the bus stops, makes it annoying and difficult at night trying to catch the bus. Increase frequency of the buses. Page 329 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Run to time. Fix the realtime system so it is reliable once again - that would boost patronage enormously if pax could rely/rel;y on the times If you're gonna keep cutting services, (even if the reasons are valid), at least make the transfer window an hour like every other city in our country. Improved enlarged destination signage as sometimes difficult to read especially for people with sight disabilities. More info in buse shelters re timetables. More eco-friendly Change the 23 service back to what it was BEFORE PLEASE?????? Go back to how it was Frequency of service that converges on the city without having to change bus. The entire route of the Lyall Bay 3. It is not efficient at all, it needs to go back to going around the basin reserve. Do away with the invidious hubs. Reliability of buses. Abolish hubs and bring back direct routes. more frequency and ability to take on more passengers Remove bus hubs, or at least locate them more centrally. They make no sense at the Karori tunnel. Making them all electric. go back to the old routes Make the naming (numbers) less confusing. All buses with the same number should follow the same route regardless of what letter you stick after them. Make sure it is reliable, i.e. it turns up when it says it will. Page 330 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Make more seating available for less mobile passengers near the front of the bus. Nobody really wants to sit on the side seats an a crowded bus with someone's bottom in their face!!!! Reliability especially when a transfer is required Move more people, fast, with less interruptions. The essence of a bus network really. More buses during on-peak hours, less during off peak, more focus on direct routes to the city without suburban hubs. More frequent services down Middleton Rd in the evenings (offpeak) That they showed up, on time, and had seats available. A more modern Metlink app, with easier/faster information access More buses put on during peak hours. If this requires creating a much more tempting career prospect for bus drivers, then so be it. It's past the time of using this as an excuse for the inadequacies (Look at Christchurch for a for more adequate and operationally-sound system). Pay the Drivers more. That will help you to hire more of them. Im happy the fare goes up to cover this Being reliable Reliability of information dissemination. Buses that got me to work on time and went the route and times I needed. My new and improved service was not delivered to our area 23e and I am so sick of complaining and nothing improving - has gotten worse with the latest lot of buses cancelled. People who are disadvantaged (financially and physical) are worse off. Most of the neighbourhood catch uber or taxis to work now. Or they drive elsewhere to catch a bus or they now pay for parking. The bus service in its current form is a joke Return to the old Newlands operations. It was working perfectly well. More space on the buses and on time Buses turn up on time every time Use those screens in the buses to advertise - or show the news! Bus drivers need to turn on air conditioning - when the windows are fogged up! Its not nice travelling in a bus with windows that you cant see out of. 30x and 31x Page 331 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 buses need detour the Cobham Drive main road when its packed with cars - otherwise its not a peak service! Have some communications on the bus services - to get young people to offer up their seats to older people!! Some really have no idea - and no manners. Bus frequency in the weekends should be increased for users. Reliability - no cancellations and running on time Reinstate the Vogeltown bus service. When we were consulted about the changes we warned you that it would be disastrous and you didn’t listen. Start listening to the people who actually use the buses or used to use the buses before things went so badly wrong. reliability Restore the Mairangi service to the central city. More frequency of service. Must allow adequate time for bus to complete route before turnaround time. Some drivers still not getting a break and as they arrive late they must start return route immediately. Bring back the number 20 from Highbury, through to the railway station. Return to electric propulsion. Fully implement the new network as intended, with new buses as promised, enough drivers to run all services, and all drivers paid a sustainable income for working sustainable shifts. Buses arrive when they are suppose to so you can actual plan your commute with some level of confidence. increase their frequency Stop the buses being from parked up on The Esplanade at Island Bay when not in use. Regional Council management. They no longer have any credibility. This is starting to affect other Council operations to the point that there should be a public discussion about closing the whole thing down. Increased frequency of direct morning and evening peak services between Mt Albert Rd/Lavaud St/Russel Tce area and Lambton Quay. Reliability - buses need to be on time!!! Page 332 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 TRAIN THE DRIVERS! Increased capacity to reduce the number of standing passengers. Increase the frequency of the services to cope with the growing demand for public transport and ensure the services are reliable. That the changes hadnt happened in the 1st place. We've gone from a world class network to a third world service. I now catch earlier buses than I need as I don't trust the one I want to turn up or be on time. I've lost all faith in the network. Metlink need to take back the control of the routes the companies are too incompetent to be trusted to do it themselves. Return bus route 3 and 18 with the proper time tables and frequency!!!!!! Drivers better trained to give passengers comfortable ride - some are excellent but some give uncomfortable and what sometimes feels like an unsafe ride by hard braking, going round corners too fast, cutting corners. Transfers need to be removed from "every day travel" routes (e.g. the routes people take every day to get to / from work and leisure). Transfers should only be needed on exceptional routes that people take maybe a handful of times per year. Buses would arrive on time. Always have GPS tracking turned on. There would be no cancellations. You can't have a system built around transfers when buses are infrequent and late. Transfers just aren't working. If you can't fix buses being infrequent and late, then you need to change routes to minimise transfers. I have absolutely zero trust in the success of journeys that require transfers and choose other transport modes. More direct services There could be a bus service that goes from Johnsonville all the way to town, as it would greatly benefit people living on that route. Living in Northland, we previously had the 22 or 23 that would go to town, but now we have to change buses or walk. It would also be good to have the 22 to town and Johnsonville start earlier. Cheaper! To reduce car use Better reliabiility. The frequency of bus cancellations is just ridiculous. The changes introduced when the service was overhauled have meant the transport system is just a shambles. I use it because I have to, not because I want to. Give more priority to the investments on Bus network over other road infrastructure (like roads, Parkings. Page 333 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Pay the bus drivers more = at least living wage Workers conditions. There need not be a race to the bottom. The route numbering is confusing, with a mix of old and new route numbers, and there are too many route suffixes now. From a visitor's perspective it must be very hard to make sense of Wellington's routes. 'Where's the number 4, 5 and 6 service? What does E or Z mean? Why is there an 18 and an 18E?' The nine most frequent routes should be 1-9, and the only suffix should be X for Express. reliability Resume the direct link to the city from Northland services that look at connecting suburbs (particularly those on different train lines) rather than just getting from a suburb to Wellington The route of the number 3. Please use the route down Adelaide Rd, the road is wider and more suitable for buses. Put the buses back to the old routes they worked. What we wanted was to extend the existing old routes to go to new areas and places like Scorching Bay, Moa Point, Woodridge, Crofton Downs etc but not ruin the old routes and timetables and we wanted the service to go every 30 mins oof peak and every 15 mins on peak as to wait longer is really bad and makes public transport painful and then people turn to cars which is not good for the environment Get rid of the need to hub Better frequency. No Sunday timetables. More bus lanes and bus priority. no cancellations at peak times, 1. more buses to get home via Manners St to Middleton Road More frequency so they’re not overcrowded and it’s not a huge problem if your bus is late or if it’s busy. Get rid of the smelly old diesel buses and replace them with something that runs on electricity. Twice an hour services in the evenings 18e from Karori to arrive at VUW IN TIME FOR MORNING LECTURES!!! 5 mins before the hour instanced of 5 mins afterwards. This seems so obvious Page 334 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 and must be so easy to fix. Put back the old routes and network Increase frequency/capacity to encourage more people out of cars More of them More express services that get people places quicker, make the buses a competitive alternative to personal vehicles. More no 2s. Take the Mairangi service (22) from Northland via The Terrace to Courtney Place, to the Hospital. And have Bus 13 peak service go to Courtney Place. I would like a bus route going from Mairangi to Wellington Hospital & Wellington Zoo via the city Remove the hubs and return to through buses. I would try and get double-deckers on Karori bus routes and some school routes as well and probably get more bus lanes for Karori to make public transport better. The double-decker buses would create more room for commuters and bus lanes would prevent buses from falling behind schedule. And double-deckers on school bus routes would reduce the number of bus drivers on school route and have them focus on commuter routes. Some school buses are up to their full capacity, especially on 704, 739 and 740! Revert to the old system (snapper/real-time/routes/reliability) more buses on 22 and 13 route. Frequent buses that travel across the city stop this silly changing everywhere. The hub system doesn’t work for Wellington. With city congestion it’s too unreliable. I don’t want to have to catch 2 buses into the city. The drivers need more training to drive buses on Wellington’s narrow streets and and to not frequently drive past bus stops. Regardless of what changes are made going forward I have changed my commuting habits completely and won’t be going back to using the buses. Northland route is more frequent, regular, reliable and extended back to go to courtney place Better Interconnectedness to the Trains. Page 335 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Make sure the GPS panels give an accurate time. Nothing more frustrating than having your bus 'due' and it takes another 10 to 15 minutes to show up. Improved reliability, particularly for infrequent services - I typically take the 24 during off-peak times, and when it doesn't come waiting an hour for the next service is a huge delay and means I will miss appointments and throw off my schedule with my infant son. Better funding, so you can get more bus drivers, and have more buses running Buses more frequent, no hubbing, shorter routes so buses can stay on time Get rid of diesels. Put back the overhead wires and restore the electric buses. Fix the !@#$ deafening air brakes/clutches. Just make tha damn things quieter. I know that this is not possible but go back to before the changes and start again. Secondary (and I appreciate that this is unlikely too) build more (and cheaper) car-parks in Wellington. I would increase the frequency of services after 7pm. cheaper. Current price is too expensive. I would possibly reinstate more across town services, but avoid the golden mile and run them along Wakefield or similar, with fewer stops The management. Price. They are far too expensive. A $2 flat fee, as in Queenstown would be much more reasonable. Sack the management. The changes have been a disaster. Reinstate some of the old routes that people are now missing - it is such an inconvenience and waste of time getting off a bus and on to another in such short distances. Reliability Reliability especially at peak times One thing? Surely GW jests.... The apparent inability of Metlink/GW Council to understand basic supply and demand economics. If you want more drivers pay them more money. Pay drivers more. Page 336 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Operate more route 2 buses. It's the most popular bus and gets too full at peak hours and people miss out on getting on the bus because it's too full by the time it gets to their bus stop to get on. Change the #21 service to travel down Glenmore St to Lambton Quay & Lambton Quay/Glenmore St to Karori via Campbell St. More investments in new buses, hiring fully trained drivers and work on the bus driver's customer service skills. Return them to how good and accessible they were before these **** changes. Communication between the drivers for those services using hubs. The drivers for theold operators used to check with each other whether the feeder buses had any passengers that needed to transfer. more buses that reflect peoples working habits. The 14 route has a number of services at 5pm, but as you get closer to 6 they start to spread out. I would like to suggest that working day doesn't stop at 5 now days. Have more services in the morning - the old timetable had a bus every 10 mins or so, now days it is a bit of lottery. I think that if don't have to worry about when and if a bus will turn up, they will be more inclined to use the services Minimise the beeps!! Easier fresh air access on buses. As wellington is compact a spoke and hub approach isnt great, point to point is better, also because roads are congested Go back to the old system. The new one is a complete disaster have you not heard. pay the drivers better Treat your drivers properly - they're operating fast-moving, large machines with the safety of lots of people on the line, the least you could do is pay them decently and give them proper breaks. Consistency and reliability scrap the hub system. Change it back to how it was pre June 2018 Have bigger seats or special seats with more leg room for people 6 foot or over, as i cant fit in the new buses Speed them up, my journey is now 20 minutes longer now than it was prior to change Page 337 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Put seats back into buses where they have been removed. Bring back the direct route (all day) between Vogeltown and central Wellington, as part of a bus service that pays its drivers properly and gives them decent working hours. "One thing" is too restrictive, so I'd just say put it back to how it was before in Southgate. If I had the choice to change more than one thing, I'd probably have more constructive recommendations. I would chuck all private cars out of the Golden Mile. It takes no time from Kilbirnie to Courtenay Place via the bus tunnel, and ages from Courtenay Place to the railway station because of so many sets of traffic lights and pedestrian crossings. It is so slow I could walk faster than the bus. More 14 buses so you don't skip 6 stops on the way down wadestown hill Move away from old diesel buses to modern electric buses More peak services to Owhiro Bay. The three peak services are not at good times for me so I usually drive to Brooklyn and walk or bus from there. Pay the drivers more and train them properly so that they want to stay and work in Wellington Change the service back to what it was before. I dislike double decker buses on Wellington roads. They are good for smooth wide streets and longer trips eg. on the motorways, possibly as a shuttle service along Lambton Quay to Courtnay Place. The time spent waiting for passengers to move around the bus makes the efficiency of their large capacity negligible. The double deckers do not work on key routes that include tunnels eg. Karori. I like knowing that I can get my bike onto a bus in an emergency - I haven't tried it yet! Consider more buses that travel all the way from the central city to the outer suburbs i.e. further than the hubs frequency of services at peak times. Buses are always overfull during morning and evening commutes to/from karori. sometimes the driver doesn't pick people up because there is literally no room for even one more person standing up. clearly we need more services operating at that time, people shouldn't be left waiting or made to stand the length of their commute. Return the routes and frequency to how they were, with increased capacity: people used those buses, they worked. Reliability and space - on time and able to get on when it finally arrives at my stop Better conditions for drivers - not just pay, but also for things like the use of Page 338 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 split-shifts. Good conditions=more drivers=improved services. More frequent 18e buses A new bus company that can provide decent, reliable service that doesn't put their passengers at risk with overloading. That can provide accurate scheduling times and consider their customers. What about a Christchurch-style 'circular' route for southern and eastern suburbs: Courtenay Place - Brooklyn - Happy Valley - Island Bay - Newtown - Kilbirnie - Miramar Peninsula - Hataitai - Courtney Place? And a comparable route for northern and western suburbs? Make them reliable. And re-instate the suspended services. Capacity - too often I can't get on the only bus to my suburb as people are using it as a way to get down Lambton Quay. Less NIS buses on the road, I have counted upto 5 within 30 minutes. Needs better organization The 23E line running more frequently and reliably, both ways throughout the day. Have the buses run on time, in accordance with a printed timetable. Reliability of buses being on time, and knowing were buses are going. Go back to the way it was! I was happy to use the bus services, it was cheap, convenience and I was proud of the public transport network. It could be used easily, I would also happily use it in the weekend to get around but now so unreliable and inconvenient I cannot rely on it. I am also a little astounded that I can walk to work (its 4 ks) in 45 mins, yet busing takes 40 mins (if not more having to change buses) ... Get rid of hubs and revert to full service routes. Cheaper services to get people out of their cars! Having all buses travel through the city from the suburbs - i.e. if you're coming from the north/west, the bus would 'terminate' at Courtenay Place (for example), and if your'e coming from the East/South, the bus would 'terminate' at Wellington station. Link Northern suburbs to Lower Hutt Timeliness. Page 339 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 more consistency of being on time. That the scheduled buses turn up and on time. To make them fit the needs of their passengers. I feel that the changes were driven by an attempt to clear buses from Lambton Quay and ignored the fact that many passengers need to get to this area for work, professional appointments, and shopping. It seems that services from the western suburbs in particular were redirected to Ghuznee St and Courtenay Place with no acknoledgement that this doesn't suit their needs. Retore the old 54 route and make the buses more reliable and come when they say they will come. more frequent services Off peak/weekend service frequency/reliability More buses in the porirua region. More bus lanes. Running the 26 bus service from an earlier time to reduce traffic congestion around Ngaio school I.e. it should be an option for parents to use that bus service if picking up kids and to be able to catch it home from school if bad weather. I would like to use public transport and reduce my car use more. Bus driving needs to be made into an attractive career. At the moment it isn't. Until this happens we will continue to have a driver shortage. The need to be paid a decent wage and there needs to be an end to split shifts (would you take a job if it involved a giant unpaid break of several hours in the middle?). Using a hub system doesn't really work for Wellington. At peak times, all the flow of commuters is from the suburbs to the city centre. Therefore, having hubs dotted around the city just doesn't work. Far better to have one hub at the railway station and another at Courtenay Place, with major through routes going straight through. Move the Johnsonville bus hub away from the new Library area. More seating, more buses. I think it would be great if buses were a lot more frequent. I imagine that part of the reason thesis not the case, is to do with recruitment issues, and I think drivers should be paid more (living wage at least) and have better conditions, It is obviously a very responsible job. Page 340 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 real time needs to be real time. I don't mind planning a trip around delays but I should know about them not have to call every time. Make them more reliable. More friendly drivers Focus in providing a service that meets the needs of users and encourages people to start using the buses again. Accept that a number of the premises of the July 2018 changes were poorly thought through and were a disaster because you didn’t listen to feedback provided by users. Learn from this and actually listen this time More buses going to the station in the afternoon and evening. Cover available at stops. Many of the adshell shelters leak and have little actual cover from weather, making waiting in poor weather miserable at best and soaking cold at worst. Yes in relation to Number 1 Route .How many people go the whole way to Churton Park or Johnsonville. I think we need a Number 1 from The Railway Station to Island Bay. 32 Express Molesworth Street.At Times it is late leaving from the Station I can't understand it. Sunday too many cancelllatons. bring the Airport flyer back to snapper The idiotic legislation put in place by the previous government and the inept handling of it by the Greater Wellington Regional Council. Routes that service their communities rather than take them to places they don't want to go to; in other words, listen to the communities, which know what they're talking about. Cheaper Look at placement of bus stops. For example, along Thorndon Quay there are some too close together which slows the bus. It takes far too long from Johnsonville to Wellington central and then to the hospital. Scrap the 91 Airport Flyer and replace with SkyBus (same as Auckland and Melbourne). Incorporate SkyBus as a new Metlink service. One service to Porirua via Johnsonville and Tawa and one service to Upper Hutt via Petone and Lower Hutt. Make cheaper and part of the Metlink Real Time Information system. Introduce bigger buses on the 83 Eastbourne route - currently often overcrowded and a back up for many when the Hutt Valley trains are down. Make the 18e available later on in the day. Broadmeadows two way bus system Page 341 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Better RTI Consistent, reliable service, we've had it before -give it back! Good commuting options from Owhiro Bay into/from the city Give us the 27 bus, running the same route, more frequently. Pay drivers a living wage, no splitting shifts, to encourage more and better quality drivers. No cancellations. Weekend rate especially for families i.e.gold coin. Larger buses on our route. More reliable with less cancellations. I’ve had to get Uber’s into the city on approx 10 -20 days in the last year due to bus cancellations. Cancellations result in the next two buses going past my stop as they are full resulting in approx 1 hour delay to get into work. Retain or extend existing timetables, but have cancellations rare or of non- occurrence. Being stuck outside in Happy Valley on a winter evening due to a cancelled bus is dangerous (could be fatal). Sort out snapper. It is so difficult to load money onto it. Why is there not a website where you can just load money in to it. To go back to the way it was. It used to be an amazing service & now I don’t use buses in the weekend - will drive. Suspect I’m not the only one. Congestion on the roads are much worse now. Pay the drivers more and improve their conditions. Reliability. Buses turning up when they say they will, turning up at the frequency you have stated in the timetable, and no cancellations. Upskill drivers Put it back to how it was Pricing. Page 342 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Unfortunately your 255 character limit is no where near enough for me to properly write all the things I would like to say, so I will have to send an email. Basically, the buses are not departing on time which is causing major delays down the number 1 route. 100% electric Yes the entire system to revert to what it was. Plus the electric buses that were promised. Still 'coming' are they? How incompetent can people get Reliability Please pay the drivers more :) Change back The council would only contract companies that can guarantee bus drivers will be paid better and have healthier working hours arrangements - so the company will then be able to recruit enough bus drivers. Efficiency (don`t know how you can do it in Wellington though - it is kind of special - not a lot of space) and fares (affordable monthly passes,please - not loading of Snapper Card every other day). Buses not being cancelled Make them ALL ELECTRIC. I'll say it again. Please accelerate the electrification of the bus network and make them all electric please. ASAP. Restoring the Mairangi route so it goes to Courtney Place. They would all be electric to show that there is a real commitment to addressing climate change. Removing the electric trolley buses showed that no-one cares about environmental issues. Restore multiple routes to all major destinations (not hubs!!) Ie via adelaide road and universities , and via courtenay place and hospital, and bring back throughroutes to eg khandallah, seatoun, karori, so that peopke can change at almost any stop in the city to go somehere else not get off at the railway station and start again- just like it used to be. Go back to the way they were I would make Wellington buses free to encourage more passengers and I would use car parking fees to subsidise the bus fares. Many overseas cities Have cheap/free buses to encourage public transport. Page 343 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Increase the frequency of buses to Lyall Bay Fare integration with trains and contactless payments please! Make them quieter and electric. Make my journey time more time competitive with cars..AND that does not mean making car travel artificially slower. After mortgage and food rates are my third largest household expense. I pay for a BETTER DEAL Buses are too full, so you either don’t have enough services for that route or you have the wrong size bus Time tables should be reliable and realistic Sad that the Trolleybuses have gone as they were environmentally friendly and gave Wellington a valuable point of difference internationally. We need more electric buses and less diesel. Give bus drivers decent terms and conditions a fair wage for the responsibilities of driving passengers at unsociable hours. Make them all electric ASAP!!!! Have better driver training for people with impairments Frequency. Make them run to time and enough services at peak time to get people to and from work or you going to get people going back to their cars. Reliability of service, so that if you plan a trip you know that the buses you intend to use will turn up. No diesel buses Smaller and fewer buses in Kowhai Park please! There really seems to be too many buses on our roads, especially off-peak buses following the network changes last year. Learning is through repetition so having 36 different shifts (or however many you have) and having the same driver return every 36 weeks means it'll take them forever to learn the routes, the passengers and actually be able to provide the right service. difficult to get to Courtney Place for 5.30 bus, next 1 at 6.30pm - this seems to early to end peak services (#20) Increase the number of 30s and 31s including extending there evening service Page 344 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 More buses to meet demand, and make them Run On Time Reliability More frequency, on time and with online and bus stop information that is consistent and accurate No more hubs Don't call it real-time if it's not really showing what is happening. Don't show it on the real-time screen at bus-stops or on my phone if it isn't going to come, don't show me the next one if that's not going to come either. Don't just let a bus disappear off the screen, let us know it's cancelled rather than waiting (incase it does come) so we can make other plans. Notifications for if you BUS is cancelled popping up on your phone More regular at peak hour. capacity of network to reduce congestion Reliability - time and capacity Improve pay and conditions of drivers so there weren't shortages and therefore constant cancellations making the service so unreliable. More reliable services. This is very broad, but they just need to be more accessible. More busses on the road at peak traffic would be nice, because this will probably free up room on the buses and make the journey less stressful. Although something more doable may be adding more safety handles and what not throughout the busses to make the journey safer. My bad that's more than one, sorry everyone. basically, the main word I would use to describe what the users want and need would be 'accessibility' Increased frequency and reliability More Efficient More bus only lanes and less on street carparking. Please speed up the introduction of electric buses. For goodness sake, the talk by GWRC and WCC about a climate emergency and climate is utter Page 345 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 propaganda given the enviroment damage being done by the use of diesel buses. As a result of the network changes, air quality in the city has nosedived and pollution of diesel is up! Cut out the hubs making direct routes into the city rather than interrupted routes. Less not in service buses and no ghost buses Increased frequency. Please get rid of the "hub" system. It doesn't work when the buses are so few and far between. Stick to the timetable and turn up as expected-the number of times my service has been cancelled is to many to count. Why did you change a system that wasn't broken? All buses must be able to kneel . I have a knee condition and could barely climb on to a bus last week on No 25 route as the driver said it was the only type of bus that did not kneel . As a result of the struggle on and off the bus, I had to go to physio the day after as I had strained my gluteus maximus getting on and off that bus. One is not enough, unfortunately. However as I can choose only one: Get rid of the hubs. add more bus services on busy routes Unfortunately we had a great bus service until 2018 July. Our bus drivers were offloaded and new drivers were employed with untested timetables. This resulted in Wellington losing its once well run bus service. Things have got much worse and are now improving. One thing you can change is to pay the drivers a sensible rate to make their pay more liveable and the job of being a driver more desirable. Get them to show up on time with enough space for everyonel Number of buses to 9.30 via mount Victoria bus tunnel Integration with the train network - one Ticket! Frequency! Public transport is most usable when you don't have to check a timetable before you leave the house. It would also make the current half- hour transfer time vaguely practical instead of totally useless (for my routes, which run every half-hour off-peak. Bus is cancelled - no free transfer, passengers pay more for the bus company's screw-up!) Really you have to ask this? MAKE THEM ALL ELECTRIC. How many times do we need to ask. The diesels are old, dirty, causing pollution and contributing to climate change. The WCC recently declared a climate emergency. What have GWRC/WCC done for this so called emergency? Page 346 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Nada. Zippo, Zero. nothing!!!! Make all the buses electric by 2022!!! Having a service that runs between Island Bay and Mairangi again. It worked so well and it is sorely missed. Think about servicing schools to make children safe. Buses should take priority over cars on all bus routes, via bus lanes and particularly in and out of the central city bus hub. It’s ridiculous that queues of buses often have to wait two or three light cycles at the bottom of Mulgrave St, often as traffic on the green is at a standstill! Reduce over crowding. This has gotten better but it's still not good. Abolish the hub system. Due to time and weather, it makes travelling by bus unattractive. Wellington needs a proper bus system for all sorts of reasons such as environmental and for disabled and lower income people for example. For this to happen it needs to be economically sustainable i.e well- patronised. It needs to be convenient to attract customers. Hubs are a major disincentive for users. See my previous questions. Pay the drivers more, fullstop. Happy bus drivers means happier passengers which means keeping people from their cars. You would never had this bus shortage if the bus drivers were paid what they deserve. To drive a bus with X no. of passengers safely from our homes to work or play deserves more respect for their pay and the nonsense breaks and shift work. With the oil price going up after the Saudi bombing can I suggest you bring forward a better pay and increase the bus routes as soon as possible. Think about the drivers and passengers and not the profit! RESTORE N GIVE IT BACK TO NZBUS N MANA NZBUS HUTT VALLEY RETURN TO ROUTE 110-170 WITH BLUE N SLIVER ADLE200 N GO WELLINGTON MAN 17.223, NZBUS CBD WITH GO WELLINGTON MAN 18.280 N 361 N N THE PAINTED METLINK ADL E200 NZBUS Eastbourne WITH THE Purple BUSES THE MAN 12.223, MAN 17.223, MAN 16.240 N 4998 MANA PORIRUA WITH THE METLINK PAINTED N MAN 18.223 227 N 228 Bring back Newlands buses for the Northern Suburbs. Great drivers, great timetable, they turned up, no ghost buses. Get rid of hubs and go back to the old routes, they were good and reliable Frequency is often still too low off-peak, especially on weekends (the #7, for example, is half-hourly despite being a frequent service - it should be every 15min on the Brooklyn-Wellington section at least, even if Kingston is every 30 mins). Electric buses please. These were promised in the 2014 report and a reason Page 347 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 for removing the trolley bus network, so its time to get this sorted ASAP. More frequent number 2 buses Increase reliability End the current contracts as soon as possible. They’ve been catastrophic. That the buses were reliable, regular divers and real time information was accurate Return to previous model. I have lived in Wellington & caught buses since 1984 & have always been impressed. But not since the change. Make them run on time! Hubs. They are useless, inconvenient and must have been designed by someone who never has to use a bus! The buses need to run to the regular published schedule, and not waste time making unnecessary connections to bus hubs that are in the wrong direction from where the route should go. Get rid of number 18 bus and split number 2 to miramar north and to seatoun ... All I want to to be able to catch a bus and be comfortable on the bus. Being comfortable means not be packed in like sardines and with drivers who are safely driving. More buses more frequently at cheaper prices with more dedicated streets for buses. Fix the RTI Accessibilty - basically disability awareness training that the drivers comprehend and retain the information from so that I can consistently catch a bus without disability problems. Make it free to get back to Kaiwharawhara with my train pass till you open the Kaiwharawhara station... most of our office HAVE TO drive to work.. That's why i voted for the extra cost for the train pass as long as we can use it to go north again to our work place. OR i will be happy to take a direct bus back to Porirua... Get rid of bus hubs and go back to the old system and routes. Sorry but there are two things: More efficient routes OR more frequent connections Better conditions for the poor drivers Page 348 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Timeliness. Ensuring that buses run on time and displays about when the bus is due are accurate. It should create major hubs, such as Courtney Place or Railway station, and bus go around there instead of go though to the suburbs. For example all #1 Bus bus should stop at Courtney Place, and turn back (like used to) rather than go all the way to to Island Bay. That way, buses can be more on time? Pay increase for the drivers. Management should get pay cuts as they are not doing a good job. Increase frequency and reliability of 23e Route Get rid of the PTOM and negotiate a much better deal for Wellington. Lower fares, better drivers, less of a rush. Oh, and can we have lots more electric buses? I still find it hard to believe that Wellington got rid of zero emissions buses and replaced then with noisy, high emissions diesel (especially those old Scanias from Auckland). The Karori routes are always old buses, never the few new ones that were bought. Improve the quality of driving - see below. Direct routes to the City. Make them reliably turn up on time! Make them run on time every time. Standing at a bus stop and not have a bus turn up has turned me off using the bus unless I have no choice. Manage your drivers better. Actually turning up with space on them Being able to rely on the electronic boards and phone app would be a huge plus. Getting the truly disgracefully old buses off the no14 route is a must. Reliability is paramount and Z bus is doing uite well in off peak times. Put it back to the way it was - the network worked much better before GWRC ****** it up. a more frequent direct service from the Western Suburbs to the hospital Better paid bus drivers and a higher emphasis on punctuality A bus turns up according to accurate realtime information To be on time and stop cancelling buses. Some of the drivers are lovely but the majority are very rude and cold to passengers Page 349 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Give buses priority lanes! Buses should be given priority over cars and other vehicles. Maybe listen to what commuters need and not plan under-utilised routes that the majority of commuter have no interest in using Add an hourly night service from 7.00pm to 11.00pm from Courtenay Place (not Brandon Street) that carries on from Johnsonville down Middleton Road then goes into Churton Park via Halswater, as the 54 used to. I would restore them back to the previous service before the horrible changes made in July 2018. The current service has crippled so many aspects of daily life and for what? What was the rationale in destroying a previously decent service? Reduce hub transfers until LRT becomes available. Integrated ticketing with trains Journey times are still too slow in the CBD, I can often walk faster. This is a reflection of too much other traffic in the city Churton Park buses would not run from Island Bay but on a loop into Wellington city and back. That everything was owned by the council and that it was run by technical staff in a practical best service way, with minimal bureaucratic overhead and gerrymandering A timetable based on demand. More buses more frequently - public transport is a public benefit and should be frequent and reliable to encourage more people to take it The Karori service has become much worse since the changes last year. A problem which wasn't an issue last year, is the loss of the service to wellington hospital early in the morning and late at night. eg for nurses starting shifts at 7am or ending at 11pm there is no longer a direct service which causes safety issues at night. Reduce the transferring between buses, and the reliability of the bus schedule (be on time and not to leave before the scheduled time). Reliability All of them should be accessible for buggies and wheelchairs. I would revert to the old network but modify it to include the free transfers. Page 350 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Better ability to travel to a variety of locations across the region. This would seem to require perfectly aligned hubbing so that transfers are seemless or else a variety of routes as before. reliability Capacity: Buses that actually have the capacity to hold the number of people trying to travel during peak hour OR more frequent buses. People should never have to get left behind. They would come more often on all routes. The routes. Good routes and frequent buses are key. Affordability - so buses are free anytime for those under 25 and/or on Community Services cards. Note I am middle-aged and on a comfortable household income, so this is not self-interest. make them reliable - its just frustrating that driver shortages constantly negate operation of the service More buses through Berhampore during morning rush hour so residents can get on a bus to work without being bypassed by 3 or 4 buses that are already full. Change the new style of contracts to ensure bus drivers can get paid fairly & you can get enough bus drivers. Optional question (474 responses, 38 skipped) Page 351 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Q40 Finally, is there anything else you’d like tell us about Wellington city bus services? The number 2 and 14 are good. Again, you ruined it for everyone. Look I'm not even being hyperbolic, there will be articles written about this and how big of a f*** up it was for DECADES. and the damage you did will take ten times as long to repair. I wanted to say it has been the redesign (not the implementation, delays etc that has caused me frustration, stress and anger. I don’t understand why the hubs were installed. It is 5km from Island bay (South to town – why is that a broken journey of 2 bus trips - why does it fall on individual to spend more energy, time and hassle to get to town. The design should be driven by consumer needs, I don't see that - unless you are high density living and work 9-5pm. Many people who need public transport fall outside this focus. Pay the drivers better - you may find you won't have a shortage and PLEASE get rid of those second hand diesel buses. Please fix it, I am running out of money - I can't afford to not be catching public transport full time. Those responsible for the chaos should be identified and their services terminated no No I don't use the bus services now, I take the cable car, drive or walk Why is the fare from Johnsonville to the hospital the same as the fare from Karori to the hospital? Distance travelled is far greater. RTI signs giving more 'relevant' information would be nice. Technical limitations aside The wellington city bus service is an absolute disgrace, considering how great it used to be. Ideally you would reverse all of the changes made, but since you can't do that, at least listen to the people who are forced to use it every day and actually make the changes we need. If the Owhiro Bay bus is no longer travelling to Newtown (route 29 some thought needs to be given to how workers and schools can be catered for during the peak period . The suggestion of diverting some of the 32x or making the old number 4 so it can do pick ups may help address this need. The service used to be imperfect but great - usable, frequent, efficient. In the Page 352 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 last year it has been confusing, inefficient, and random. The changes have virtually destroyed one of the great attractions of moving to Wellington, and you need to fundamentally re-examine the misguided notion of hubs (the Karori one is absolute nonsense) and dramatically increase capacity (even off-peak buses are frequently full to overflowing). More direct buses as changing buses adds another 10 minutes each change. I use them less because they are so unreliable and stressful, crowded and sometimes dangerous due to overcrowding. It is not cheap so..... Sort this out!!! It is ridiculous that the city is getting congested because people are preferring to drive. Double deckers are not making enough of a difference and some drivers are unsafe as they are rushing to catch up time when late. Hard braking, missing every second stop, ignoring those running to bus stops, filling buses too much. Need more buses and stick to schedule. Buses coming off school runs to be the 8:25am bus from kingston into the city is an epic fail. System is a joke. Sort it! Since you changed the services I have used Uber around twice a week I.e more cars in the cbd I have bought s scooter because I have to leave home 50 minutes before I need to be at work if I need to be by 9. I can walk the distance in 50 minutes. If I need to be at work early it’s always an Uber or I will drive the 3 km. More cars more parking. The firms you entered into contracts with for the new bus service have long since breached the terms their contract in that they failed to supply the service the tendered for. They have failed to supply service. whatever way you look at it. I have read the 2018 review report and my opinion was the contractors should have been put on notice and you should have relet the contract. If I had signed a contract to provide a service and didn't I would have the contract cancelled or taken to court for breach of court. Having to change busses assumes you are an able bodied single traveller. It is very difficult to change busses if you have a hidden disability ie don’t get a seat on second bus and no one offers you or disputes if you request a seat. Or if you’re travelling with young children. Again people won’t vacate seats for young children and it is unsafe having them stand. The requirement to change busses only works in off peak when the busses are not full. Please put a real time sign at Lambton Quay Hunter St bus stop. Please use more electric buses. Pay your drivers more. I conceptually understand the hub transfer changes and sometimes it really works. I don't believe that changes and benefits were well publicized at the time so people do not understand how to use the system. People seem to be fixated that the No 2 service has been reduced and have not adapted. I get the bus at Nottingham St in Karori and the buses are often full but this is not new. Some of the drivers are not great and throw you round the bus especially when you are standing. The 'hop-on' 'hop-off' transfer is ok if you are young but not great if you have dodgy knees and lots of bags etc. The reliability and capacity is inadequate. I have decreased my use of the Page 353 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 bus service by 50%. Until I can reliably catch a bus at my preferred stop without having services cancelled or full buses go past 2 out of 3 times I will be using alternative transport. Drop in workshops hours do not serve full time working people. It is a significant limitation on feedback Where is the section for users in the Hutt-City route? Our routes & timings have been changed - for the worse! No service from Wainuiomata - shame on the decision makers! There should be buses that just do train station to Courtney Place & back again. Though a monorail above the road would be better! There is NOT too many buses on this stretch of road!! Reliability seems to stop some people catching public transport and now start to drive. The services provided are so woefully inadequate unreliable dangerous and so slow now that we have to change and catch 2 buses I am unlikely to ever go back to catching a bus again . After 12 years busing to and from work every day in Wellington, since Oct 2018 I now drive and park in Wellington CBD 5 days a week, costing me three times as much and polluting the atmosphere. In addition my flatmate moved out because of the new poor service and I haven’t found a replacement so I am thousands of dollars out of pocket and on top of that am having to pay more rates to fix a service I no longer use. I no longer shop in the cbd or Johnsonville after work because it is easier to drive to Porirua or the Hutt since I am having to drive anyway. Unfortunately, because my office is relocating soon and I will no longer be able to rent a car park, I will need to attempt busing again which will curtail my social life and impact my work. I may even need to reduce my work hours to be able to get home on a direct service. I am very stressed and distressed about the prospect of busing again after very negative experiences following the changes last year. This is a large part of the reason I am actively seeking employment outside of Wellington and hope to sell my house in the next 12 months and leave. Before then I plan to vote no confidence in the next local body elections and not vote for a single incumbent in Wellington or Greater Wellington even if that means I end up voting for idiots with no skills or experience. The service has declined considerably since the changes came into effect in late July early August 2018. I don’t think a ‘hub and spoke’ system really suits Wellington for all sorts of reasons. A lot of older folk use, or would like to use, buses but having to change routes, waiting around at stops/hubs, to get into and across town creates a barrier for them. Like other reviews I can't see how this will even be helpful. It's such a mess. More people are taking cars. You should see the traffic jams in Karori, in the morning's. Fabulous drivers most of the time. But some rude miserable ones and some drive unsafely although I think that had reduced lately. RTI failings happen frequently, i.e. ghost buses (they never turn up), or there is no information and the bus still running. Page 354 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The ride bank trial is so good! Roll it out for everyone. Better yet, collaborate with other councils around NZ and get a single public transport card for the whole of NZ...please? Some of the streets in Churton Park are not cut out for double decker buses in both directions!! Keep Snapper. Don't be fooled by that stupid French company who hoodwinked Auckland (I was there, and it was and still is messy) Bring on hop on hop off fares - one fare for 2 hours travel maxed to the furthest distance travelled, e.g. if I go Newlands to Wellington to the Hutt, I want to be able to use local Hutt services within the 2 hours from tagging on for free to help me get around. Wellington has always been noted for excellent public transport and the potential is there to redeem that position. Perhaps the ambitious hub system is more suited to places with larger populations and more frequent services where changing buses is a simple matter of stepping off one bus on to another - that's not the case in Wellington. I love the fact our public transport is so highly utilised and hope it stays that way. Current levels of frustration might stop people from picking buses as their main form of transport though. Listen to what the public who use the buses have to say. Thank you. It's a good service overall. I like the Snapper card. But must improve the 18e frequency and ensure karori West included. This is a very well done survey. Thank you for asking these questions and setting out for the community what some of the current options are. Keep up the good work communicating about this situation. The previous service was reliable and worked better for me. Super GoldCard useage times should be extended. The afternoon peak period begins too early and should end at 1800 not 1830. The aim should be to encourage bus use to reduce overall infrastructure spending. I would prefer rates to subsidize public transport rather than artwork around the city. I believe it is critical to get the buses working so that people will use them in preference to cars. We've got to get as many people as possible out of cars You should be ashamed - over a year and the bus services are still screwed Please try to keep your excellent bus drivers happy with good working conditions and pay. They more than deserve it! Perhaps if bus drivers were paid more you'd get more and better people applying to be drivers? It would be good if the needs of commuters and bus drivers as well as energy efficiency would be taken into account. People do have attachments to locations, to doctors, and need to get to work and for many of us, the Page 355 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 changes in the bus system have disrupted vital links and routes. The change from #20 to #25 has only been better for me on Sunday except that it makes it difficult to get to the gym at VUW and the once a month that I need to get to Thorndon Quay. Otherwise, it makes commuting more difficult and requires me to take a car due to the problems with transferring caused by the hub system from VUW to the #25. There's no attempt to make transferring possible so the fact that there are buses after 6:30 is immaterial since I don't want to wait an hour for a transfer from #21 or #22 to #25. Recognising that people's time is valuable should be a priority along with access to vital services like doctors and work. Please don't get rid of buses traveling up Taranaki Street and Wallace Street Street or have them run so infrequently that we in the Mt Cook area give up catching buses and resorting back to our cars or walk. Using the bus is very important to me, I use the bus everyday including the weekend and reading the previous page about the No 3 route going through Courtenay place won't work for us in the Mt Cook area. Metlink has streamlined services to make them more 'efficient' but has failed to consider how frustrating, stressful, and disruptive it is to be forced to transfer busses, especially very close to home. I would much rather spend an extra 10 minutes on the bus than have to get off and on a different bus, even if it saved time. More peak services to Karori, bad overcrowding on this route I'm not generally unhappy with where you guys are heading :-) and often meet very friendly drivers which is great July 2018's problems were predicted by many but GWRC ignored anything which disagreed with their plans. GWRC are still in a state of denial over their incompetence. Hubs don't work in Wgtn, nor does screwing down wages and conditions of bus drivers. When buses are really full it can be well nigh impossible for someone to offer a seat. I have seen an elderly person with a walking stick decline to get on a full bus because of an inability to stand - this was off-peak time. Nothing more The ‘new’ services are a retrograde step. You got me onto public transport, and then spoiled the user experience. You ruined a perfectly good bus service run by Newland Bus Company. I feel no loyalty at all the current system, and I will not vote for any sitting Regional Councillor in the upcoming elections. You all deserve to be booted out. Communicate with your customers. The lack of communication is appalling With the student 'discount' this should apply to off peak services as well as peak - currently I travel off-peak mostly and do not benefit as I pay the same as other users. Something to consider with the volume of student bus users. Page 356 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 get the service improved NOW Please be honest about the bus failures and don’t try to put a spin on it. It is now over 12 months since you changed the system and it is still worse than it was before then for many of us. I stopped using the services late 2018 as they were unreliable and took too long. The new network is abysmal and a giant step backwards compared to the old network. Hope GWRC can fix the network soon. People are being seriously inconvenienced on a daily basis. Not a big user of bus anymore as I live in Newlands and work in Grenada Village. There is no easy way to get there by bus, so drive my car even though it is only a few km away. Usually only use it now if going into town in weekend or going to airport. Teach the Drivers to be as helpful as the Hutt Valley ones e.g. waiting for Total Mobility Card passengers to find a seat before continuing on the routr, Our disabilities may well be "hidden" such as my arthritis I am a student who rely on bus routes to reach my destinations. You have done rather well and it's great that you want to hear from us. Keep doing your good job. It’s a long road back for the bus service. I experience unreliable journey planning, unreliable bus timetable screens at bus stops, infrequent buses, expensive travel. I was an enthusiastic bus user forced into my car because of the inadequate service and I don’t see that changing. Since the change to the bus services the buses have become unreliable to a point were I no longer use them as a regular form of transport. The new design is fundamentally not fit-for-purpose for Wellington. Where is the commitment to a cleaner environment? 60 clean trolleybuses were removed on the promise of a progressively electric fleet. I see older diesel buses in use by NZ Bus and no increase in battery or hybrid buses beyond the 11 in use. Putting the bus changes in from July 2018 ruined a wonderful bus service that I was proud of. Spending millions on unnecessary bus-hubs while penny- pinching on bus drivers wages, so that new drivers from outside of Wellington had to be brought in, was so stupid. Why have all these problems not been fixed within the last 13 months? We like the Snapper system and the transfer system that works well. We also like the routes, they seem to serve the city well. I am a strong advocate of public transport as I have vision impairment and it means I do not drive a car. I have used Wellington public transport for 50 years, and it has met my needs. I avoid it now and it would not be my first option to get to and from work, I would rather find other modes. Since the change in 2018, the new service has been a nightmare. this has Page 357 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 got to change. All people want is to be able to get to their destination without being caused additional stress. It needs to change. Bus drivers are generally very polite, I don't envy them the job I have had a few unpleasant experiences with drivers in the past, one of which led me to email a complaint which was responded to very promptly and comprehensively for which I was very grateful. Things seem to be improving in terms of drivers knowing the routes and behaving well to passengers. They needed to! I do think that bus drivers need more consideration and probably more pay. It's a responsible job, in charge of a heavy vehicle and having to deal with dozens of passengers. To continue from the last point, people will complain at higher prices but I'll bet they complain a lot less if there's more and better and on time services. We all know people are having to resort to ubering and private cars, and as I've made clear I am boycotting everything I can until things are a lot better. Often the electronic bus noticeboards don't accurately reflect the whereabouts of the buses. Makes it extremely difficult to plan journeys and end up wasting a lot of time Generally feel new network is better than the old network and the buses are better, although possibly improved/installed air-conditioning would make the journey more pleasant on wet days. Sometimes realtime at the Bus Stn is showing a bus is due to start its run but then it disappears from the board without a bus arriving. Not sure if this is bus operators turning off a transponder or a system issue. You've got a fantastic history of support for buses in Wellington. Make sure solutions from this survey and other work bring back those who have been put off over the past year. Thank you driver! Drivers are lovely I have noticed that the cancellations are often on routes from similar areas. Ie. many of the “scheduled cancellations” are on the 13,14,22 which all go from a similar area which makes it hard on the people living there where as places with buses that are far more regular experience no cancellations. I think they should be spread around more rather that concentrated in one area Please do your best to make it work much better. My photo (attached) is of 3 buses all at the same time running through Kelburn Village. Stagger, please! It is no longer a service and since 07/18 Karori has lost the very good peak time bus service it had. Now it is a chaotic mess and has forced me to work from home as the buses are no longer enabling me to get to and from work in a timely manner. Absoultely appalled and thoroughly annoyed with the changes to the buses. Page 358 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Please don’t forget the elderly. They rely heavily on buses, and when they don’t come, they tend to give up and stay at home and isolated!! I want to pay more rates to put more money into public transport, including driver wages. Management appears to be uncaring about customer service and is still procrastinnating a year after poorly implemented change of routes. We love the new Number 25 route - there was a lot of opposition to this but for us it works really well and is a great option for students getting to Wellington Girls college. The increased frequency and weekend services are great. Thank you for your willingness to further improve these services! The recent cancellation of peak 23e services has made it unfeasible to commute in to the city on public transport. The buses are over full by the time they get to Newtown and people are left waiting for the next bus I have been very happy with the new bus route through Broadmeadows as it means that I no longer need to drive into Wellington during the day as I can now get a bus. Like many Wellingtonians I have travelled in Australia, UK, Europe. We have used public transport there and know what good public transport is and we are not getting it here. It can't be that hard. Its unbelievable that since July 2018 the bus service has got so much worse. On top of this my rates have just increased by 16%! I think the new system is OK. Just needs to be more reliable. The 22 route which my step daughter uses for getting from Wilton to Vic is too unreliable with buses showing on the schedule and then disappearing without showing up. If they're going to be cancelled, make sure there's plenty of notice. I can't believe you don't know in advance that no driver is available so why do they still appear as if they are going to run? I moved from the CBD to Karori around the same time the bus network changed. The changes to the bus network made my life worse. You broke it. Better park and ride facilities in jville. Sometimes I will drive to jville and leave the car there before taking the bus into town. Unfortunately there are no car parks anywhere near the bus stops, esp for people like me who use the bus during the day with multiple preschoolers in tow. its a shambles My experience of the bus drivers and the Metlink phone operators has been excellent. I really hope that these people are being paid well and made to feel valuable as they make all the difference to my day everyday. Page 359 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Train your call centre staff on politeness, and not putting the phone because somebody is too firm with them. Keep in mind you are a service provider, and should there be polite under all circumstances if you like it or not. Don't try to fix too much too soon, focus on 3-5 core things and improve from there Overall works well. Whoever thought that it was a great idea to totally reinvent the entire regional network obviously has never travelled the streets of Wellington, nor caught public transport. And the fat cats will get voted out next election. Cowards who are leaving prior to that are just admitting that they totally stuffed up. Someone take responsibility, admit they got it WRONG and FIX it!! They tend to be late or cancelled very often Love the drivers! They deserve better pay and better treatment Please always consult the public in this manner and also include bus drivers in your research before making any major changes - what a mess due to lack of adequate consultation Value your staff and pay them more for the important, critical job they work. Bus drivers are essential to the operation of the city we love. Unless they are fixed very soon you will lose young commuters forever and once that happens it will be very hard to win them back and wellington will not be attractive to young people and that will see it decline. Easy, efficient and reasonably priced public transport is essential to a city's attractiveness and wellbeing and from ebing realtively good at that wellington has seriously lost ground. Focus on what works for commuters not for people who never use the buses. Weekend services have been overloaded on the return leg to Karori (mid to late Sat and Sun afternoons) for years. We stopped trying to use them at weekends because the trip home could be unpleasant or we might be left standing, though we would much rather bus than contribute to traffic and parking issues. Wellington fares Zones are stingily calculated - technically lower than Auckland, but there your money goes much further on shortish ie city-fringe trips We are entitled to a reliable bus service. It's embarrassing! And I hate it that Uber is benefiting big time or I have to take my car for meeting mornings- emissions and cost. Sort it, please! Thank you for seeking feedback, we know there has been a lot of troubles, and appreciate that lots of changes have been made, and we know that there is still a lot of improvement to go. It is important that you give the public confidence that it is and will get better. The new buses have very noisy indicator beepers which are an assault on the nerves. There is no reason for them. They make bus trips extremely Page 360 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 unpleasant. Please remove the beeping. Gutted that such a great bus service was so totally destroyed. I’m now often driving and parking in town as it’s so unreliable Totally lost confidence in the regional council so hope you can fix it A lot of the time the bus drivers drive past a stop when the stop button has been pushed. I think it’s mostly due to new drivers and it’s only on the smaller stops. So maybe some sort of clear indication (especially at night) for them to see? Also I keep seeing stupid people not pushing the stop button and then getting annoyed because the driver didn’t read their mind. So maybe a poster campaign on how to get the bus to stop. Same with flagging a bus down. So many stupid people staring blankly at a bus, and then get annoyed when they went back to looking at their phone and the bus didn’t stop. It is sad to see what was a great service sink so low. Its a busastoiphe and I fear GWRC wil pay the price on 14 Oct You have spent alot of $$ on the real-time timetable service but I and many other bus travellers simply do NOT trust it now cos it's soooo unreliable - phantom buses, cancelled buses that then turn up, buses that leave earlier so the driver can be on time for the next stop or drivers that just simply do NOT stop because they're running late!!!!!!!!!!! Sort it out, it’s a disgrace The degradation of service has pushed people like me into driving, when I would have hoped that the bus service would be adequately reliable. The changes to the bus services have reduced my quality of life and possibly the length of time I can live in my own home. I uses to be so proud of the Wellington bus service. Somehting good has been dismantled and something rubbish put in its place. Accountability and getting things fixed will go a long way - this is the third or fourth time I've been asked for feedback with no observable improvements since the big changes last year. THe buses themselves are an embarrassment with different layouts and often shabby. It is also unacceptable to have replaced clean quiet emission- free trolley buses with unhealthy air-polluting diesel buses. Get rid immediately of\the smelly Auckland diesels and replace the whole fleet with new standardised electric buses so Wellingtonians can be proud of their bus service, not ashamed. You don't increase capacity on a bus by removing seats. Drivers should not ask people to 'move back' when you have large signs on the busses saying no standing behind this line. When are the Western Suburbs going to get new busses instead of old AT ones? AS I have said earlier in this survey, the aim must be to vastly increase the use of public transport by Wellingtonians, which will only be possible by Page 361 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 making it possible for them to leave their cars at home. This means: more frequent services, cheaper fares, electric buses, congestion charges for motor vehicles in the city. It doesn't suit the people and encourages, not discourages, private car use. We want to go where we want to go, by the most direct route and in the best time. My bus use has shrunk since the new system and I really miss the old system which was much more user friendly and efficient. Also the new system simply disregards the needs of the considerable number of older citizens in Wellington by putting pressure on them to walk longer distances to catch a bus and not providing shelters at the stops they use outside of the stupid "hubs" It was better before you 'fixed' it I used to get the airport bus but - as its not longer on the time boards and can't be relied on - have just gone with a taxi for the past three times. Those timetable boards are so important for user confidence in the system i would get rid of any bus operator that won't participate in them. The bus service is - on the whole - great. Don't get downhearted from the survey comments as the survey has been constructed in a way that encourages complaints (or ideas for change) rather than achievements. I've made a few suggestions for change in this response, but we do have a great bus service overall. I appreciate the service and I think the public has expectations that are way too high. I would like to see all the councillors and bus planners use only buses for a month and get the feel of the service. Do you also fully consult the drivers. They are a fantastic buch of people. We should be able to sign up for alerts for when buses are cancelled. Please resolve this quickly. The city was renowned for its bus network, now it is failing us. Snapper is a good change It would be great if whoever designs the bus routes actually took at least one one peak bus so that they could understand what the experience is actually like. It is obvious that the designers have never taken the buses before. Dont listen to all the haters! Stop trying to create some kind of modern 'bus hub' system when this should kind of work should not be a priority at the time being. My prime example, is the amount of money that went into creating the 'Bus Hub' at Karori Tunnel - Stop B (Stop ID: 5319) was pointless as this location does not make an ideal spot for a 'bus hub.' I mean this 'bus hub' has like two or three people at it during peak times, whereas Lampton Quay Stop A and B both have heaps of people standing, and therefore blocking the walking traffic, while there are only TWO uncovered chairs at these stops. When will some kind of fancy- Page 362 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 pansy bus stop infrastructure occur at these stops that are actually used faaaaaaaaar more than some awkwardly located bus stop at Karori Tunnel? This kind of action just seems to be trying to force some kind of efficiency improvement based on a system that worked overseas, under COMPLETELY different context and geography. I dunno, the money going into this could go toward increasing driver salaries for something to try and help fix the driver shortage. This kind of direction of funds would provide FAR more benefit to fixing Wellington's Bus Network. I think there has been little publicity for the bits that have worked Pay your drivers more for god's sake. Please improve it. Its impacting on my work, and impacting on my son's ability to get to school. I wish wholeheartedly that I did not have to rely on the bus service to get anywhere. It is useless. We have missed medical appointments, connecting buses, trains and getting to places on time because of the useless bus service. The bus companies need to pay their drivers better wages and arrange better shifts to combat the driver shortage which is just adding to the issue. The bus service needs to improve and move on and be designed/improved by people who actually live and work in Wellington and use the bus service. I'm really disappointed in the bus services; and unhappy of the impact I'm having on congestion because the new timetables/route has forced me into cars. Despite the service deficiencies the Wellington public transport system is the best in the country and I’ll continue to be a user I'm generally ok with the service, but any improvements are good improvements. Make sure those electronic bus schedules are updated - especially when a bus service is cancelled! There's nothing worse than waiting for a bus to arrive and it doesnt. Be honest and upfront and own the mistakes. Make sure the drivers are properly trained and properly remunerated and have good terms and conditions. Put in bus shelters that actually keep the rain off. Some very nice, wooden, Art Deco bus shelters that were extremely effective have been replaced by the new style “shelters” which makes no sense. Many of the new “shelters” do not keep the rain out and it’s not possible to sit on the seats when it rains because they are too wet. It rains inside the “shelters”. Find a designer who can design bus shelters for Wellington weather conditions. the bus drivers are very courteous and try to accommodate additional travellers/manage those onboard by maximising those that can travel (getting students to stand, moving people down the bus, dealing with unruly passengers etc) More options for topping up snapper cards as there are very few places in Wellington City now if you have an iPhone. Could this be done onboard via machine? Page 363 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 We gave up our car because we wanted to do the right thing by the environment. We have been using the buses for nearly two years and cannot believe how user unfriendly it is as an experience. We are committed to using public transport because of our commitment to the environment but if we were less so and we didn't live as close to town as we do, we would be getting into our car. It appears drivers need to be paid more in order to recruit numbers needed. Metlink Brochure Make services more reliable. Make sure that drivers are paid a decent wage. Please call us passengers and not customers. Get rid of the RTI system; it's diabolically inaccurate. Buy buses with wider aisles. Services on Line 14 started to deteriorate in 2017, as the old contract with NZ Bus was coming to an end (see attached photo of the type of buses used by NZ Bus). GWRC told us to be patient, all would be well after July 2018. July 2018 came and things have only gone downhill, the service is as bad as it has ever been. I’ve reduced my daily trips to a few times per week, and my wife stopped using buses all together. GWRC have known about the current issues for over one year. Yet very little is done to remedy those. There’s a lot of talking, even more finger pointing, but the bus services are only getting worse. Cutting further peak services on 25 August is the most recent example. GWRC need to take full responsibility and work with the unions and bus companies on sustainable solutions. Right now it's not functioning properly. People are very frustrated due to the slowness of the journey and less number if buses available. You took a good, reliable service and turned it into some thing that isn't fit fir purpose. Your job isn't to get buses running on time, its to get people to where they need to be. Everytime one of your buses does turn ip as it should it means I'm late for work, I'm late for school pick up or I spend less time with my family. Remember what your main purpose is and build networks that will achieve this. would be good to see more and more electric buses As a 'nice to have' wish from a passenger point of view, could the noise of the incessant beeping of the doors and the snapper displays be reduced? This is unnecessary noise pollution and makes for a very unpleasant journey. I don't understand why the original Kingston shop bus stop is not used as the original bus stop. The current bus stop makes crossing the road really difficult. There has been a recent development with a pedestrian type thing put in place but it's placement is terrible. It will still require people to walk out past the buses to check for oncoming traffic. It's pointless! I suggest we revert back to using the original bus stop at Kingston Shop. Get rid of the junky old diesel buses. Admit that the whole mess has been caused by incompetent project managers. Please tell us what has happened Page 364 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 to the trolley buses that were going to get Wrightspeed motors? You've had over 2 years to do it. More project management incompetence? The stop outside the Supreme Court at the North End of Lambton Quay is too small to give shelter to the passengers that queue in the rain in the evenings. The current system is untenable - it is driving people away from thinking of public transport as a means of transport . In these days of increased population, expanding urban areas, traffic congestion and environmental damage, Wellington must be able to provide a reliable and user friendly public transport system. Take ownership you screwed up. I'm sick of hearing its everyone else's fault. Own it and fix it. 12mnths is an incompetent amount of time to still be having issues. Pay the drivers a real living wage. And get rid of split shifts. Also sop blaming NZ bus for everything in the media. Transit are just as useless. It's very bad and I am not proud of it anymore Please act on what a reasonable number of your passengers say. Survey existing usage. Be aware of the area's features, for example, where people work and need to or want to go to. For example, thousands work in Newtown and many more go there each day to hospitals and other medical facilities so provide that area with good public transport I've been trying to interact with Metlink / Greater Wellington on these issues for a whole year and the experience has been miserable. Metlink is terrible at communicating with passengers. E-mails mostly disappear and are never answered, or are answered in a way that does not address the question posed. Calls are never returned. Nobody is willing to take responsibility for any problems. A Metlink representative offered to come and meet me and wasn't even willing to hypothetically speculate on what it might be like to live in my suburb where the bus service has been seriously diminished. The way these changes were made to the bus system was grossly inappropriate. The bus system facilitates peoples existences. I can't drive a car and rely on the bus to be able to work and to socialise. This is true of many many thousands of other people in Wellington, most of whom have had their lives seriously impacted by inappropriate changes to the way the buses operate and the total lack of admission that sometimes people make mistakes and a rollback procedure was needed for when those mistakes inevitably occurred. Any changes to the bus system need to be made incrementally, carefully, with the informed consent of those affected, and with a willingness to roll back changes that prove to be negative! Greater Wellington and Metlink need to be immensely more transparent in what they are doing to fix the problems they have introduced. Acknowledging that there are problems, and maintaining a public dataset of the actions being taken, the expected completion dates and so on seems like the only way to claw back some public confidence that things are being fixed. I have tried asking Metlink direct questions like "what is being done to address the timeliness of the number 13 service?" and not received any response. These problems need to be addressed with a process that provides information such as: "here are Page 365 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 the steps we took to confirm the problem from this dataset, here is what we discussed with the operator, here is what will be implemented and here is the expected date on which we think this problem will be solved". Anything short of that is disrespectful to the passengers who rely on the service. Also, it really bugs me how Metlink seems to have an official policy of referring to bus passengers as "customers", since this emphasizes the (what should be) irrelevant commercial aspects of the service over the actual social impact it has. The regional council should be frank about the changes since July 2018. It has been a failure. Now it has to be fixed. Pretending it has been a partial success will further alienate passengers. I believe you have already lost some passengers who will now drive making the roads even more congested. 1. People choose where they live based on proximity to transport and build their lives around it. It is very hard to move house in Wellington because of the accomodation shortage. These changes unbelievably****** with the lives of Wellington's worst-off people and I am VERY ANGRY and want someone fired. 2. When I don't use the bus I usually ride a bike. The new crop of bus drivers are either stressed out or badly trained or both -- either way, they are heedless of other road users and I find them very scary, particularly in the inner city. I live in fear of getting bowled on Willis St. Critical economic and social asset and the new service has been disastrous for many including vogeltown The current services are really poor. no Our formerly good services have declined.. husband leaving work Willis St used to get home direct 5.30 now often 6.30 ! Limits what we do and often choose to take car. I understand there are challenges to employ experienced bus drivers. However, I would expect you put passengers safety first by hiring fully trained and vetting bus drivers not only by driving skills but also from behavioral aspects. I personally have witnessed a trend of declining quality of interacting with bus drivers over last year in terms of their customer service and also driving skills. No one wants to have increased incident rates as a results of pushing for an expanded bus network. Thanks, Iman Have you heard of the saying "if it isnt broken don't fix it!" I don't know why the timetables were all changed when they were working before. This happening at the same time as a change of company was too much. We used to have the best bus system in NZ and it was one more thing that made Wellington the coolest little capital in the world. Now it is broken and Wellington is the poorer. Please reduce the number of cameras on buses. This is an orwellian travesty, and they're not required. The bright lights are also horrible for the Page 366 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 eyes at nighttime - change the bulbs to a tungsten and not a clinical white. The blue was decorative, maybe make this an option again if it were more subtle. You could also save a bit of time by the simple request for all passengers to exit the bus through the rear doors. This is commonplace in most major cities and would be an easier way to speed up boarding. It wouldn't take long to retrain Wellington bus users with 6 months of a short voice message when they tap on at the start of their trip. I appreciate that you’re trying to get lots of feedback from people - good luck! I think people want to get public transport but the buses generally just feel harder and slower than travelling by car Please actually listen to us. We are not stupid or too poor to notice as **** thinks, we are commuters who care about the environment and the rising cost of parking etc. We like change that is for the better but planning something for Wellington in Auckland does not work as the topography is very different. The hills here are very steep. The old system worked but needed a few queaks and the new routes no longer work, the timetables are rubbish and don't take into account moving between sites or the train timetables. People hate changing buses and no one knows where all the routes go anymore. Someone asked me today which buses go to the hospital and I could only tell her of three I knew of. Taking the seats out was the worse idea as people standing take up more room and also on our steep hills it is a work and safety hazard Make them more environmentally friendly (more electric buses). Doubler deckers are too slow. Phase them out on the shorter routes in favour of articulated buses as they are so much faster to load passengers e.g. 1 to CBD and 3 to CDB would be much faster services. Change your tactic of using infrequent big buses to more frequent smaller buses. This would allow for faster journey times and less of an impact on the service if one was cancelled. It's just so much quicker for people to drive than catch a bus! You need to get this right. Better bus service is essential to reducing private car use with all its associated problems - GHG emissions, health impacts, woeful safety record, place destroying characteristics. Make ambitious improvements not tweaks. I never had to catch a bus to work until 5 years ago when started working in the middle of the city and parking is toooo expensive, I thought we had a good bus service until July last year when it all changed for the worst. Drivers need to be able to learn to read the traffic, alot of drivers ride the brakes and its a real challenge for the passengers and I did not realise how stressful it is to sit there or stand when the bus is constently jerking, perhaps the drivers need to be a passenger on their "own bus!!!" Make school children stand for adults - encourage respect for adults. the other thing - to be able to attend one of your meetings after work, ironically there would be no bus service to be able to get home directly!!! or I would have to walk or take the car, defeats a bus service I really like the R25 to Highbury and think it’s a great service. Thanks team! Page 367 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Some drivers need to be more caring about their passengers, for example, do not pull away sharply from a stop before people are hanging on. If you're serious about people abandoning cars for busses, you need to do a rather better job of the busses. at this point, if that means more bus lanes, etc, put in more bus lanes. If that means brutally eliminating all on-street car parking e.g. on Karori road, Glemore street, Chaytor street, so be it. put in proper separated bike lanes while you're at it. brand objects as climate deniers. Why are the WRC and WCC so reluctant to work with each other on this. I plan to vote against all current Councillors because of their lack of foresight, It seems ironic that GWRC has declared a climate emergency, done away with trolley buses and is now running a public transport system that is causing more people to take their cars. I would also like [the Council] to apologise to the people of Wellington for his insulting comments to us throughout this process ( we are only unhappy because we dobt like change) and for the enormous damage he has led to our reputation as the coolest little capital in the world. I thank you for the survey. It Does seem as though you are listening. Oh yes and please can you pay the drivers fairly. And thank them They have copped so much shxt in this process. Regards etc Buses are always too full (number 2 in particular) and never on time. I would like the live feed to be more accurate, at times buses randomly disappear and never show up The problem with this type of consultation is that it is flawed and will fail to capture the opinions of many bus users. The very fact that the consultation approach splits Wellington up into areas fly's in the face of how the bus system is used by many commuters. Having worked in the transport planning area both in Wellington and Auckland I have little confidence in the approach being followed by the Council. Forcing change on commuters is not the way to go and it is still clear the Council is building hubs - there are also lessens here for light rail - if it is based on a hub system it will likely fail. If I had an alternative method of travelling to and from work that worked economically, I would change to that. The changes made last year have added stress and increased the length of my travel, increased in cost (and subsequently decreased in service). It is so bad and unreliable and buses cancel all the time on the 13 and 22 route that I now take my car to work. I want to return to taking the bus but cannot be late to work. The service needs to be improved, better than it was before the changes were made. If not people will stop using buses and we will continue to wreck the environment and waste resources We had an average system before. Now it is terrible. It needs to go back to how it was before and the very least but it should be vastly improved I'd like to propose having a bus hub in Churton Park and have more buses Page 368 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 that connect from the New World to Porirua and beyond. School Buses that follow more routes. The problem of congestion on Willis/Lambton route needs to be addressed. It takes ages to board people on to some Hutt / Newlands services (because they don't use snapper?) and the clog up the bus stops, while 5-6 buses are in the queue waiting to get to the stop. They are terrible, if I could afford to take my car each day I would. I take my car as often as I can afford, this means parking a 15 min walk away from work but I am prepared to take that walk instead of getting as close as the bus drops off just so I don't have to put up with the terrible bus service. What kind of idiot makes a 'big bang' change, and executes multiple changes at the same time? It never works, and you can't evaluate the effectiveness of a change when it's confounded by other changes. You need more busses, with more experienced drivers. Ideally Busses that didn't overheat or burn out their clutches climbing wadestown hill. and actually had the capacity to pick up passengers in Thorndon. I feel that it has been less than competent for you to be using decade old data to do such a large overhaul of the system in one go. It appears that someone has wanted make a name for themselves by doing this in one big restructure. Surely it would have been smarter to do this in a piecemeal fashion but one set of suburbs at a time and then checking and adjusting? and then once the first set is completed and sound, a second set of suburbs, and then checking and adjusting again. As outlined earlier, less bus routes, less frequency, more overloaded (and not stopping) buses = more private vehicle use. I have given the new system a year now to fully understand/appreciate the difference and can not think of one benefit/advantage. I did not use my private vehicle to go to work for four years until the bus review and now I use it between once or twice a week. Overall I would have to say that I would rate the Wellington Bus Review a complete fail for myself and my family. Pay increase for drivers. Many aspects of the new network model were welcome and undermined by problems with implementation and driver and bus shortages. I think it would be a mistake now to overreact in response to those who seem determined to continue dining out on the problems of a year ago. I have heard many people commenting on problems with the buses who never use them. I support a couple of suggested changes that I think have real merit, but the key focus should be on attaining full reliability on the current network. It's all very well implementing new routes, but rather pointless if there are insufficient drivers to operate services on them. "reliable" is important. I had several instances where the bus didn't come on time (or canceled without telling us) and I had to take a taxi and was late for work. Because Wellington buses are not reliable, people are not confident to use them. I was ok with making changes and understood the theory behind it. However, Page 369 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 we were personally disadvantaged by the changes, and use the buses less as a consequence Pay the drivers well and you will be able to recruit them. Get rid of the hub system. It doesn't work for the people. Concerned about some drivers attitude to cyclists. Better education about how intimidating it is having a bus overtake with small gap. And what is happening with regards more environmental friendly busses?? Willis St/Lambton is too congested making buses too slow. If it's faster to walk what is the point? Wasn't getting rid of trolley buses going to fix this? no more getting stuck behind slow/broken buses).... there seem to be fewer breakdowns but no significant improvement in performance on the bus I mostly use (25 - old 9). But there are more diesel fumes which is unpleasant. Route 9 used to have a larger bus, Route 25 is longer but frequently has a smaller bus. Not being able to reliably catch a bus because of this isn't ideal. I NEVER failed to catch a 9 because it was too full, this has happened at least a dozen times on the 25 and it has been a mild winter this year. The real time information is unhelpful. "Due" should not mean "already left" or "15 minutes away". The Metlink app has a number of bugs and usability issues but Metlink decided to disable the feedback option thus feedback can't be provided. Disabling feedback is telling. GW/Metlink needs to be honesty and upfront around stats - if peak hour usage is down and off peak up say so, don't hide behind "overall" patronage. It's shifty and does nothing to suggest an outfit of any integrity or interest in actually improving service quality. I like the friendliness of the bus drivers 95% of the time, I feel safe on the bus during peak hours and they are mostly clean and comfortable. Other options not considered - There are a number of options which have not been identified for those travelling from all suburbs to the CBD/back to suburbs. E.g. why not have a separate route just through the CBD that runs frequently & connects with services that travel directly to all the suburbs? The options provided for improving the #21 and #37 routes were very limited and of little benefit to people living in the Karori/Marsden area who commute to the CBD for work. I now choose to walk 1.2 km to/from Karori Mall home because I have spent so much time waiting at the Karori Tunnel hub for a bus it is ridiculous - often the wait time is longer than the bus commute time. Reliability- the bus service is not reliable (#2, #33, #21, #37). They are often late, full & don't run at all, given the current state of driver shortage/driver unavailability. I am seriously considering purchasing either an e-bike or a scooter as I find relying on the current public transport can be quite stressfull and often a complete waste of my time. Cost - the current public transport is expensive. Not only the cost of each trip, with Snapper, but I find that nearly a third of my rates goes to funding public transport. Someone is creaming it! Your hard work in planning a smooth bus network is appreciated. However, lack of direct service from Woodridge, Newlands to Lower Hutt is expected to Page 370 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 be looked at specially with lots of new developments happening in the area which means more people standing at the Ngauranga bus stop 3263 every morning waiting for a connecting route to Lower Hutt. Just fix it! Its a really poor service and makes me angry. That $11m could of been better spent else where. The new buses are nice. Hoping they can stay clean. I also like how the radio plays on some buses in the morning. Most drivers have been really friendly. Why do the bus drivers drive the buses like a Sunday drive but then very very occasionally you get one that actually gets you to the station on time. I miss my train every time now since the changeover. It has made by daily commute 1 hour longer now. There was no mention around route 25.. Assuming this isn't a concern to Wellington Buses.. However request you to respond to all those who have completed the survey with their concers for route 25. Thank you It's really disappointing that we went from a decent (not perfect, but usable) bus system to this mess, where multiple people I work with have reverted to driving to work so they can actually get here on time. We've also somehow managed to end up with less ecologically-friendly buses which seems a pretty pathetic step backwards. It needs fixing immediately as its impacting the city and Wellington economy. This has a knock on effect for day to day productivity for EVERYONE using public transport Used to be an enjoyable experience now it’s a chore. Costs more, takes longer and is less reliable The buses services to and from Karori are still worse than before the major changes made last year. Communting times have increased as more people use their cars. That I have been filling in surveys and going to meetings about Wellington buses since these proposals were first made and I am sick of doing it- at a meeting before the changes were brought in I expressed my opinions on how bad things would be, but I was quite wrong- they were far worse than I could have imagined. Bring back a decent bus service! To all the drivers and staff that are trying to provide a great service, I thank you. I think Tranzurban are doing a great job. Nice new buses and friendlier drivers than NZ Bus. I've been surprised by how on time they run. Drivers are generally lovely. You're very lucky, appreciate them for it & pay them what they used to earn. There needs to be some improvements in the short term or people will increasingly take cars to work Page 371 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Sorry if people are being rude to you guys. Well done on your resilience for getting through this process. Overall I have a much better bus service since the changes. Thank you for our new 29e route. We used to have a much better system. Listen to the actual bus users and fix the problems that are so glaringly obvious!! Go back and fix the issues/routes that weren't broken in the first place. IT'S ****. The loss of the cable network to run electric buses is appearing increasingly stupid with hindsight. Step-on-step-off services eg. from train station, along Lambton Quay to Courtnay Place & around the Basin, might solve many connection problems - like a tram I guess. Consider security for patrons in the evenings, when determining routes for those passengers that need to travel further than the hubs when travelling home from the central city they're too expensive and should be more interchangeable with the train service. eg I would like to able to tag on using my snapper in somewhere like tawa and transfer from train to bus at the wellington station to continue the rest of my commute by bus - without having to by separate bus passes and train passes using different systems. Please make drivers’ conditions more bearable so that people will want to be drivers. It’s wrong that your consultation didn’t even come to affected suburbs: why ruin our Northland bus services, but only host a drop in in Karori and Wilton? And why only single sessions? What quality of feedback could you expect? The old system worked really well. I feel like the change has limited my ability to move around the region and my trips take longer (mostly because of time spent waiting for the next bus in a chain). It has been over 12 months since the new bus company was introduced and we still have extremely poor service. The bus company has certainly not considered the customer when scheduling and routes were changed. Many residents prefer to catch a taxi or use their car simply because the bus service is so poor, this causing more cars on the road. Do a better job!!!! The cancellation of buses adjacent to suspended services is awful. The 815am 22 towards the city gets cancelled frequently despite the fact the previous one (755) is suspended. This leaves a 50 minute gap between services in peak hour!!! Increasing the frequency of buses at peak times on the #24 route has made a big difference to me. I use it much more often than I used to because of this. I appreciate the buses waiting for passengers to be seated before driving off. Get it together please Not everyone uses mobile phones, but even if they did, one needs to plan Page 372 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 ahead of one has an appointment, not be standing at the stop only to find out the bus is not coming. It is important that the buses run in accordance with the printed timetables. I now always walk to Johnsonville as I can no longer trust the Churton Park bus to come. I am in my 70s. Often it is raining. Listen! People are really unhappy including myself. It has meant that I rely more on a car than I care to which I think is contradictory to having an effective public transport system. This is important to Wellington so get it right please! I have also seen more conflict on buses than ever before due to over crowding, undertrained drivers (e.g charged everyone on the 13 bus a full fare (as if we got on rom Petone!) $10 approx and didnt know how to change it back... arguments with bus drivers (forcing people to move beyond the "safe" line at the back of the bus (no passengers beyond this point)... just a few examples... I love the snapper card, but it needs an apple app for topup. I love the bus, it saves on parking, you can read a book, but it only works if there is a regular service that you can rely on :) double deckers are good, more please! Bus drivers are a bit hit and miss in terms of customer service. Some really dont seem to want to be there, and others are very nice. I often doubt my bus will arrive and when it does I sometimes do not feel safe especially with drivers who are unfamiliar with the route There are increased bus services on our street (Duthie St) and the street always has parked cars, even where there are yellow lines. It makes it very difficult when I have to reverse downhill or meet a bus on my side of the road on a bend. The drivers don't even acknowledge your efforts in clearing the way for them! Also, when the new system was announced, there was much made of bus routes where no one was more than ten minutes walk from a bus-stop. However, whenever I have used the Journey Planner, it suggests that I walk 15-18 minutes at one end of the route. It never suggests that I change buses at the hub, which seems to be an admission that this doesn't work. Hence I drive into town and fight for parking much more than catch the bus now. I cannot understand why you changed a system that was working well and now we have a much worse service. they are late almost all of the time Uber and other taxi companies are causing increasing congestion in Wellington. Encouraging people back to buses is vital, but they need to be cheap, frequent, fast and reliable It is obvious that one entity needs to control network planning, funding and infrastructure. Most of your drivers are very helpful, and often stop if I’m running late with the kids. They also do some awesome driving along some very crammed Wellington roads. Page 373 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 The Greater Wellington Regional Council should have listened to people when the new system was put in place and when they proposed ditching the trolley buses. We need - 100% electric buses - Decent conditions for drivers to make it an appealing job - An extension of Number 1 to connect with Kilbirnie. No thank you, overall the actual bus service from Jville is great! I didn't mention timetable reliability earlier, but this can be a big problem. Buses should not disappear from electronic boards ever, but this seems to happen often. These need to be 100% reliable. it's been a year of failure, drastic things need to change not just minor. I have taken more car trips and uber this year then ever before becuase of the buses. Pay the drivers and stop doing split shifts. There are tons of drivers in wellington and they are good at navigating the tight roads. also please check the realtime system is functioning correctly with the signs. Yes the bus company need to understand Wellington had always had a good bus service. However since July 2018 it has been unrealiabe too many cancellations. This has caused alot of stress for many peolple who has always caughts buses and never complain. The bus drivers should be paid correctly I feel sorry for the good ones The internal configuration of the buses means that one person with a stroller ends up taking up to 4 seats and when you have the sideways during option that is not very stable either for people with strollers or disabled passengers on Wellington's windy roads. Please consider geography when picking the buses/configurations. It would be better to have more frequent buses at peak times than all of them coming at the same time. That just gets messy at the bus stops and they end up delaying each other more along the golden mile. I didn't see an option to comment on buses to the Hutt but the Eastbourne bus is too infrequent and always chocka. Needs to run more frequently. Having an #81 run once an hour during the day as well as the 83 might help this as it would mean people going to town could have an Express option Give the drivers a decent remuneration for such a demanding job. Great drivers, so friendly and professional Nice warm buses are a plus. I appreciate that the bus service has improved in the last year. Well done! Please treat the bus drivers better, they put up with a lot of **** from customers. I now have to drop college children to raroa railway station to get to the city as this is the only reliable service . Bus continually gets kids to college late. It wasn't broken, and yet after the changes made things are worse. Page 374 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Pay your drivers more. They are amazing. Without them the city grinds to a halt. Grenada Village bus service, off-peak has improved. Well done! Snapper service is poor. Need an easier way to top up. Machines don't work all the time. I have driven into town for years and just switched to using the bus to save cost. I am thinking about getting a car park in town now due to unreliable services and overcrowded buses. That isn’t good for Wellington. A good bus service used to be a source of pride for Wellington, however since the changes it seems the new provider can’t hold onto drivers due to work conditions, resulting in regularly late and cancelled services. Many people in my office have gone back to using cars. Terrible loss for Wellington and the environment. Anecdotally, I hear from others, mainly non-bus users, that some services appear not to be near-capacity. These commentators don't appreciate that many services are not used mainly point to point (terminus to terminus), but instead have many people boarding or alighting at many stops along the way. So, the overall usage of the service is higher than it appears to an observer looking the buses from only one point on the route. Please sort it out. Look after your drivers - they do an amazing job of getting me to and from work every day which I’m very grateful for. They put up with so much being front line. From decisions from the top they can’t control. Pay the drivers more and improve their conditions. Possibility of in-app payment instead of Snapper Card (pay with mobile directly) would be very nice to have. It appears fewer services travel between Lambton Quay and Courtenay Place during weekdays. It makes getting to and from meetings and appointments elsewhere in town difficult and time consuming. Are the working conditions conducive to attract and retain good bus drivers? Regular busses connecting the University campuses (Massey and Vic) please. The new bus overhaul and rerouting has yet to prove its worth. Definitely finding ways to educate people on the system would be good. Maps are terrible and remind me of the abstract modernist disaster that is the Dunedin bus service design. Please invest in good map-making and information graphics, that don't alienate the reader/user for the sake of overstylisation. Good luck with this new development and hope you take feedback from the citizens on board to deliver a good and useful service, that we can even be proud about. Page 375 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 They suck. Consider more frequent weekend services as many people require them Saturdays and Sundays as a transport option (not everyone works mon-fri) I really like the new 25 route especially as it services Highbury later into the evenings and the weekends. I was thinking about getting a car but now that there is a regular bus service throughout the weekend, there is absolutely no need. I feel very lucky with the changes to the timetable and I hope we can keep them. I took the buses to work and home for 30 years in Wellington, now I drive. That can’t be a good thing right? Please act with urgency to make sure all of the busses are electric - not diesel. My criticism has nothing to do with the drivers. Not their fault at all. That is quite a job. I hope that they get a decent wage and are looked after. Bring back a decent service for Hataitai Again. my recommendations for the 17 bus service - Reduce the hours of operations from 6:30-11pm weekdays and Saturday night. - Small Buses off peak - hourly service I've included a copy of the emails that I have sent to GWRC regarding the issues of overservicing, as well as outlining the reasons why. Happy to discuss. I'm writing to you all, having lodged several complaints with Metlink regarding the 17/17e bus service in Kowhai Park, as well as sharing many emails and phone conversations between myself and Metlink staff, concerning major problems with the number 17/17e bus service and the impact it is having on the local communities health and well-being; following the service changes in July. The main issues/problems raised are • Excessive idling of the buses causing significant rumbling and vibration through my house. at times up to 20mins per hour, 6:40 am - 11pm • Getting new signage on the bus shelter, reminding drivers to turn off engines • Drivers driving fast and engine braking • Issues with the size and frequency of the buses being used on this route; and the impact it is having on the residents of the Kowhai Park health and well-being. In my case having to take sleeping medication as, without it, my wife would be unable to sleep at night, 7 days a week. • The excessive number of buses for the size and population of the area • Buses causing traffic congestion on tight narrow roads of Mitchell and Karepa St • Buses Page 376 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 knocking car side mirrors off • Buses using the area as a parking lot, parking over peoples driveways and blocking roads • Deisel fumes and soot spewing over people houses affecting their health (there is now thick black diesel soot over my front door) • Poorly run consultation process by GWRC/Metlink • Metlink hiding behind the consultation process The Kowhai Park bus service use to run from 6:40 am to 8:40 pm, lots of buses peak hour, then one bus per hour off-peak to Wellington Railway station Monday to Friday. As a permanent resident and ratepayer, it was pleasing to see a review of this service after 20 years. Most of the residents (discussions and feedback from residents and community groups as well as social media groups) were looking forward to minor modifications of the service. That is • A bus service during the weekend at 1 bus hour, running between Kowhai Park and Brooklyn/Kingston, using small or mini-buses and during the day; • An additional bus between 6:40 pm and 8:40 pm, filling a void that had existed for 20 years • Possible a bus arriving around 9:30 pm at the Mitchell St terminal Instead, we got 33-40 seater buses running 3 times an hour from 6:40 am - 9 pm, then 2 more 40 seater buses arriving on the hour at 10 pm and 11 pm. In total, we have gone from approximately 20 buses a day Monday to Friday, to nearly 60 buses a day, capable of carrying roughly up to 1800 people into Wellington every day. All this for a population of roughly 1500 people. There's roughly 560 houses in the Mitchell St, Karepa St, Ashton-Fitchett St area. Calculated at census average people per household of 2.59 people per household; that's 1400 people for this area the serviced by 17/17e. If calculated at 3 people, would give a population of approximately 1700. Demographic is 34yrs of age, based on census data. Note All of Brooklyn is only 6500 people - again from census data). Taking this population data into account it is very difficult to comprehend the monumental uplift in the 17/17e service and how it is justifiable. Furthermore, not all of the residents of this area travel into Wellington/CDB, nor can get their place of work or school via public transport systems. Many people elect to use alternative forms of transportation. For example, electric bikes, cars, motorcycles, even walk or stay at from home. Hence it is incredibly hard to comprehend, that this level of service has been implemented and that the Metlink service design team can quote "community consultation" for what is clearly excessive over servicing of Kowhai Park area. This excessive level of service has had serious impacts on my own health and well-being, as well as many Kowhai Park residents due to the constant rumbling and vibration these buses cause. Then there's the idling for excessive periods of time - up to 15mins (the buses auto turn off, only to be turned on by the bus drivers). It has turned a quiet suburban neighbourhood into a sooty, noisy, high vibration industrial area 17 hours a day. Then, there's the engine braking as the buses doing 55-60km/h coming down the hill towards the Mitchell st terminal, hit the brakes and the automatic transmission changes the gears down resulting in blasting exhaust noise. This particularly noticeable at 9 pm, 10 pm and midnight, keeping people awake and waking up young children living in the area. To top it off, I'm am constantly having buses blocking my driveway, parking outside my house; all the while idling the engines. The soot build-up Page 377 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 on my front door is awful. I've repeatedly stated these issues to Metlink, as well as the fact that these buses aren’t carrying very many passengers and are often empty. This information is based on discussions I've been having with drivers themselves. Many buses are running empty or having just one passenger. Empty buses are common. The response, in an email from Rhona Hewitt of the Metlink Service Design Team was that these services were built based on the "community consultation process" and demand profile. Again, based on the size and frequency of buses and the population of the area, it is difficult to take Rhona's nor any such response as being credible. It is very clear that the consultation process was flawed, or only included a subset of the residents or the residents association - that very few people belong to. Many residents were not even aware that there had been a consultation process. This includes not only residents of Kowhai Park, but Karori, Seatoun and the University, where many popular services were removed. Apparently, thats what people wanted... This continues when speaking with residents in Island Bay, the route no.4 was the most popular route. It appears to have been axed. Karori to Wellington hospital bus; axed, both to the disbelief of residents. The Valley Flyer initially axed then reinstated due to public outcry. There are more examples. • https://www.stuff.co.nz/national/106038159/Wellingtons-faltering-new-bus- network-gets-rethink-after-just-three-weeks • http://wellington.scoop.co.nz/? p=111253 • https://www.thewellingtonapp.co.nz/news/gwrc-transport-meeting- owns-bus-problems-and-suggests-solutions/ • https://www.stuff.co.nz/national/106097970/regional-council-says-it-got- things-terribly-wrong-with-wellingtons-new-bus-network The Victoria University Salient editor was damning of the process and metlinks/GWRC response has been run in their view. Again with services being cut that were in high demand. Hence, to hide behind the consultation process and say its all ok and we might tweak it, but get used to it for now; is unacceptable. Changes to the 17/17e routes must be made immediately. Not in 6-12 months. For the 17/17e Kowhai Park route, had Metlinks Service Design Team done their research, they would have worked out the demographics and population of the area. Realised that people drive cars due to family needs, walk and cycle to work. That people also use services such as Uber, ride sharing and taxi in the evening as its more convenient. The designers would have also worked out that not everyone works in central Wellington, that many people use private vehicles as buses don't take them point to point, and that transitioning between buses is an inhibitor to service adoption. Furthermore, had Metlink used their own service desk data from the last 20 years, they would have worked out that there had been numerous complaints and issues with the former no.8 bus service regarding excessive idling, knocking wind mirrors off cars, and that large buses would not be unsuitable on tight, narrow winding streets such as Karepa and Mitchell St. In areas only 4.8m wide, with cars parked either side. (measured by yours truly) If they had done this research, the service design team would have realised that off- peak services would be better suited to smaller ~20-25 seat buses, that would have significantly less impact on the Kowhai Park residents, cause Page 378 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 less rumbling and vibrations, be more sustainable, with less environmental impact. Certainly for the off-peak times, and that weekend services of 1 buses per hour till 9 pm more suitable for a quiet residential area. Many considerations overlooked by Metlinks' service design team when designing the service. As such, this route 17/17e needs urgent review and service modified to: • Reduce the impact the current service is having on peoples health and well-being by o Reducing the hours of operation. No buses later than 10 pm o Weekend service hours reduced and moved to an hourly service schedule • Smaller more suitable buses for the area, as stated in the Metlink contract with operators • Reduce congestion and traffic jams caused by introduced bus service by reducing size and frequency of the buses • Road signs asking drivers to slow down Hindsight is a wonderful thing and I'm sure Metlink/ GWRC have worked out that doing a carte blanche, big bang "transition and transform" approach, changing operators and implementing services in many areas beyond what was required; was simply the wrong thing to do. It was based on an out-dated mindset of "build it and they will come"; with punitive contract clauses to gain a competitive advantage over the operators. Rather than taking an agile, lean iterative approach based on Minimal Viable Product; MVP and partnership. The latter being easier to implement, manage change, scale accordingly, partnership and shared risk. It is also more cost-effective and less disruptive. The residents of Kowhai Park deserve a better bus service and look forward to a more community-friendly and inclusive, common sense approach to building their public transportation. You need to think about designing bus stops that provide shelter from Wellington weather. As an example the bus stop opposite the new community centre in Johnsonville offers little shelter from driving wind and rain and equally I have fried waiting there later afternoon as there is no shade when the sun is low in the sky. I wonder if bus shelters are designed by people who use them? The stop outside the supermarket in Khadallah that I use regularly is equally unprotected and often the seat is too wet to sit on. Why don't the GPS signs show the time as they do in Auckland - this would make them easier to read when the "Sched" note comes up. Pay skilked and experienced drivers a living wage and enigh so rhey can actualy make a career of ut, not expect seniors and students to do this denandinf and responsible work!!! No one complained about the bus system, so I am not sure why you changed it. This consultation process should have been done before the changes. I really like that Wellington buses now have bike racks on the front. thank you I’m extremely disappointed with this bus review question and the indication from this review to further reduce services in frequency. You’re not listening you’re doing the surveys and confirming your own bias I think you’re actually creating more problems. Our bus drivers are doing their best house services are trying to do their best but you planners have got it completely wrong. I Page 379 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 am looking forward to the local body election’s to have my say with these counsellors that are reviewing the buses. The changes were mostly a good idea - too long from consult to implement and then too much at once. GWRC already know this.. Drivers are great. Pay them a reasonable wage and there wont be a shortage. Hearing this wellworn excuse reminds me of how incompetently this exercise has been managed Pay the drivers a decent wage Listen to the feedback Why didn’t you question the number 1/32x route Some drivers need to learn how to park a bus Some drivers need to learn what good customer service is I wouldn’t let my elderly parents ride a bus now, unsafe environment for them Well, the #25 is a good service for me when I do my shopping as I don't have a car. And the later hours and weekend service is great. I do also have the alternative of using buses from the Karori bus tunnel. Why does bus stop 6921 at the corner of Horner & Mansfield St exist? There are other stops 100-200m away in both directions, and no corresponding North-bound stop. I would recommend Metlink review the no.17 timetable for Kowhai Park and reduce the late-night services. More specifically, removing the buses that leave Brooklyn at 10:45 pm and 11:45 pm Monday to Saturday. They are regularly empty, and the benefits to the community are highly questionable. Also weekend services only need to be once an hour, probably 8am-8pm I believe if you check your own data, then it will support my observations. Kowhai Park is a small residential suburb. We had a great bus service when it was the no.8. All we wanted was a weekend service, 8am-8pm, once an hour. Instead, we got a service that now runs 18 hours a day, with the majority of off-peak buses running empty, or with only one passager on a bus at best! I have written to Metlink, as well as the GWRC, and was told these changes were made via community consultation. I was surprised as I have lived in the area for 15 years and was never been informed via mail, nor my rates that consultation was happening. More recently, I was informed by GWRC that the consultation was with Brooklyn Residents Association. I am not a member of the resident's Association, never have been. However, I was referred to them via [Councillors], who did not want to discuss the issues, nor the car damage. The Brooklyn residents Association were not one bit interested in listening to my concerns with the new bus services, and shortly afterwards; introduced an even later service; the 11:45 pm from Brooklyn. As stated, Kowhai Park is a small suburb. Only approximately 1600 residents mostly in their mid-30s-40s. And judging by my own observations of the neighbourhood, the current late-night services are hardly used, if at all. Also, as a karepa street resident, I would be extremely concerned if this proposed 60min option, kept the same late-night timetable currently in use, and used the large double axle buses beyond the peak service times. There's diffently no need for large buses late at night! Again, these streets are narrow and already congested. Residents park on the road as its the only place they can park due to the hilly terrain and little off-street Page 380 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 parking. Also, residents need cars – public transport just doesn't meet all our family needs. The service that was implemented in July 2018 has caused significant disruption, and there was no need for the current level of service. Furthermore, the large double axle buses have caused significant pollution issues - particularly noise! They rumble through our houses, and for my family, they often wake my young daughter from sleeping. The thought of these large buses running late into the evening once an hour would be intolerable and I do not support it. So my recommendations as follows: - Continue the peak services as they are. - Reduce the bus service to once every 60mins. - Large double axle buses peak-times only. – there is no need for these buses off-peak! - Smaller, single axle buses off-peak and weekend services - Reconsider the hours of service and at a minimum, remove the 11:45 pm service. There's really no need to be running buses in this area at midnight, six days a week Many Thanks' Good, engaged drivers are very valuable but many are not engaged, don't have any desire to assist in any way including information. Complaints are often not addressed in any way that improves services. Any improvements take an unacceptable time to become in place. Pay your drivers a decent wage as they meant to be professional drivers. But if you don't you scrape the barrel and get a standard of drivers. As they hold hold a P Endorsement and they meant to be fit and proper people. But you know this already because of the bus driver shortage. I have stopped using the buses as I no longer fell safe using them. I used to be a much more frequent user, before the changes to the system, but now I only use them when it is too wet or too late to walk home. I would like to have a service that makes it almost as convenient as driving and parking a car. A service like that would make a huge difference to the number of cars on the city streets. Also the sooner the change to electric buses is made the better. Room for improvement and it’s a shame we changed everything at once. Don’t think a change of regional council will change much but would like to be proved wrong As I said above, Few off-peak buses for the Kowhai Park area would be great . From what I've noticed they appear to be mostly empty. For Ashton- Fitchett Drive to be included in the route changes. Over the last year my partner and I have logged complaints about be run off the road on my scooter in Mitchell St and Karepa St by buses, that are regularly well over the white line; are unable to negotiate tight corners and narrow roads. I'm at a bit of a loss as to why or whom thought it would be a good idea to have so many buses for Kowhai Park. It really doesn't make sense. Weekends are busy with Kids sport. It would take too long bus and train from Kowhai Park to where the kids play hockey, cricket, soccer; to to go to the shops. So a car is a must, and that's pretty typical for the area. And this is why I think the off- peak services could be reduced to 1 an hour, and a small bus. And electric would be wonderful :) Despite the GWRC publicity machine trying to convince Wellingtonians that the previous service was broken and needed fixing in fact, it was you who Page 381 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 broke the service by making so many changes all at once without knowing whether they would work. Wellingtonians have paid a high price for that and my hope is that you make amends quickly and before even more damage is done. Because, once you lose passengers, it's very hard to get them back. I think this survey kind of forgot to include Hataitai. It's been a year and the changes still suck. Please make it so we can top up snapper from iPhone- just crazy that’s not possible! As someone who has used buses nearly daily since first moving to Wellington in 2001, it's extremely disappointing that GWRC has effectively broken the network in its attempt to improve it. If you had actually consulted properly and used correct data to inform the changes you might not have had as many issues. It would also have been better to roll changes out incrementally. Things are only going to improve if you actually listen to what people want from the bus service and back it up with evidence. They need to be improved If you go overseas, there is a much better culture around not eating on public transport. People just don't do it. I'm not sure how this established, but it would be great to happen here and rubbish and spills are a bit of a let down. Bring your supplier 'snapper' into the new era of demand, letting us re-load our cards from our apple devices (without needing to use the feeder etc) so we can top up kids cards while we are at work or out and about generally pretty good all things considered. good app. I'd use buses more (eg during weekend and with family) if frequent traveller/weekly/monthly ticket was cheaper as currently barely no saving over normal use. also snapper is dreadful. should be able to top it up online or with phone, or just pay with credit card touch. It used to work well. In an effort to design for the future something has been undone that shouldn't have been. The hub idea with forced changes can only work if there are very frequent and reliable services. Sadly this has disappeared. I used to be very satisfied with buses in Wellington and as a person who also travels in Auckland a lot I could proudly say Wellington had a great bus serve. Now Auckland is improving it's bus system rapidly while Wellington's is a fiasco. I think it has been such a shame that practically everything about the roll-out of the public transport changes has been badly mismanaged. This includes the terrible way bus contracts were awarded; the terrible treatment of bus drivers; the roll-out of the new system before the hubs were finished and before the required buses were available, as well as the lack of realistic public education about the new routes. Many people have been so disillusioned by what has happened over the last year or so, and the constant talk about how people dislike taking buses has negated all the positive changes that could have happened around getting people out of cars and into public transport. Page 382 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 Oh yeah, what is with that random bus hub just before Karori Tunnel? Ya'll spent loads of money on that rather than initially spending it on improving the bus system. There's legit 2-3 people at that bus stop every time I pass it, why did they need a fancy little bus hub?! the 50-100 People on Lambton Quay didn't get a bus hub?! Good lord, I'm RILED up. Ok bye, I've been completing this survey for over an hour so I'm tired now and I think you get the message. I have given up on the buses and plan to buy a car next weekend. My calculated petrol costs will be half my current bus expenditure and my daily commute will be 1hr 20 mins less. I won't be stranded in town in the evenings and can visit friends in other suburbs more easily. Will probably still use bus for weekend day trips in to town. The Metlink real time app is useful. see word doc I usually walk to VUW as this is just as fast as the bus. I'd like to see electric buses introduced sooner. For Kowhai Park: I'd like to see a reduction in off-peak buses. As a resident, I can attest to the fact, that there's just too many for the area, operating too late into the evening. I'd like to see smaller buses continue to be used in this area for all off-peak services, even the small 20 seater buses of possible. The inclusion of Ashton-Fitchett Drive on the bus route on the 60min/once an hour off-peak service. Finally a reduction in the operating hours, with the last buses arriving at the Kowhai Park terminus at 10pm Mon-Thursday, 11pm Friday/Saturday and 8pm on a Sunday . Prior to the changes Wellington had the best service in the whole country. Reliable for time and serviced the areas needed on and off peak times. Previously you hardly ever saw a bus not in service as they did a complete return route. Now they are seen often Expand the use of the Real TIme Information signs to include more/all bus stops. Please do something about the Metlink App!! At the moment, it doesn't retain "favourites" for more than a day or two. This and the long "refresh" time makes it extremely frustrating to use, especially when in a hurry, or at night in poor visibility. Also, please remove the intensely irritating and very loud "beeping" on some of the new buses - whenever the indicator is turned on. This service has been destroyed; unforgivable. Wellington is too compact for the hub concept to work efficiently for bus travellers. It is a concept designed for much larger cities and just adds an annoyance factor to some Wellington bus journeys. I recommend eliminating them where ever possible and just using simple direct routes from A to B. There has recently been some improvement to reliability. Please keep this up and raise the number of buses on the run. I feel sorry for the drivers, but Wellington Region's selection of a bus Page 383 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 provided contract that does not pay drivers enough has caused a lot of problems. Really pleased bike racks have been introduced, good work there. Also the half-hour transfer time is ludicrous and needs to be lengthened. Christchurch sorted out integrated ticketing and transfers nearly two decades ago - it's embarrassing that you haven't. I live in Kowhai Park. My Neighbours and I have all made complaints about the no17 and no17e services. Kowhai Park has become Bus Central! Why? theres not that many people who live in the area, that are home during the day, nor that many who use the off-peak service. The network changes really were excessive. One bus an hour off-peak would be fine, and small buses are fine for serving this area off-peak, even if the bus went direct to sellington. Afterall, there are other services that go down Brooklyn Hill to the city that can take the capacity. So many no.7, and no.17e buses go down Brooklyn Hill less than a quarter full. So a small no.17e that also serviced Ashton-Fitchett Drive would be awesome. Any you guys want to be awesome right? Thanks! :) Thank you to the drivers, especially the friendly ones. The 2018 redesign made my commute from Johnsonville quicker and more pleasant. The new buses are really nice! We were proud of our bus service before the changes. I'd like to be proud again. The old system with the previous routes and providers was far superior to the current shambles. Perhaps the current contracts that are failing so badly could be renegotiated to reinstate the old routes. And if the old routes are to be enhanced perhaps the information collected by Snapper cards under the old system could be used ie some empirical data rather than blue sky thinking to predict future trends by people who may not even use buses! I would need to upload a file, and the Wellington bus service isn't worth any more of my time. Please stop cancelling late night services. Earlier this year I had a very distressing evening where the 9:02pm #3 from Taranaki St towards Lyall Bay had been early which meant I missed it, then the next three services had been cancelled. The next service was not until 11:02pm meaning I either had to wait 2hours to get home, or find an alternative route meaning I have to walk quite a long way alone at night through an area that is not always safe, or I had to spend a large amount of extra money on a taxi/uber. This is NOT GOOD ENOUGH. You are jeopardising the safety of the vulnerable people in our society by forcing them to put themselves in unsafe situations or shell out money that they might not be able to afford. I know you’re prioritising the Northern suburbs, and hey, that’s cool. But you’ve actively neglected and discriminated against the lower socioeconomic communities in Wellington, the ones who rely on public transport because they don’t have any other options. Page 384 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 For the 17/17e, I'm not sure about the previous consultation process, but the new service is just odd. So many buses for such a small community and it makes little sense. My Request would be Few buses, off-peak using small buses Ideally electric please include Ashton Fittchitt Drive in the off-peak route. Please be aware that the large buses in use currently are causing a lot of damage to the roads as well as peoples cars If you are happy for people to stand please please provide something yo hold onto. There are a number of buses with no handles in some parts. With so many people having to stand, this is dangerous This has gone from being a system that worked, and was reliable, to a system that causes constant frustration because it is overcrowded and unreliable. I live in a slightly more remote community, and am aware of several of my neighbours who have given up on using public transport and driving - in an age when the city council is supposed to be focussing on the environment and encouraging the use of public transport. We are facing an international shortage of people who are able to drive buses, so cutting wages and split shifts are losing us valuable drivers to other cities. Your management of the network seems very weak and your corporate comms (such as when announcing the removal of buses from service) can be disingenuous and evasive. You have not even bothered to consult with people in the Hutt even though our service has got worse much as you foisted the changes on us early with no information. And not even mentioned in your survey. 1.The doubledeckers are awful. The seats are all at different heights with steps to get to them, which is difficult to do while the bus is moving. I prefer to wait for a different bus if possible. 2.Put seats back in buses. On the buses with few seats at the front, it takes longer for people to disembark because they are all using the back door where the seats are. 3. Fix the Metlink phone app. It's so slow and clunky!!! 4. Hubs suck. It used to be reliable - now it is overcrowded and unreliable. The changes were sold on the basis of sustainability and yet they have been anything but. You have a huge job on your hands to win people back to the buses and this is such a shame. Start with abolishing hubs and looking to improve the old system incrementally - don't be led solely by profit and driving down the service to a bare minimum. Wellington needs to lead the way on this and the only way to do so is to listen to passengers. The new buses are loud - inside. The indicators screech (I feel sorry for the drivers who have to put up with that all day), and the back door on a lot of them makes a really loud and obnoxious sound. It's probably above the safe limits for sound levels. Please turn the warning sounds down/off. Also - why did the trolley buses (electric, low/zero emissions) get replaced with the dirty diesels? This seems really bizarre. When I walk down Willis Street there's a heck of a stench of diesel fumes especially when the buses go by. Split number 2 to miramar north and to seatoun The Wellington buses used to be great, but they are now so appalling that I Page 385 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 drive to work whenever I can. At worst, some drivers are driving dangerously - fast, aggressive. Overall it’s pretty good. Just a few kinks to iron out. Would be good to get some positive stories about taking the bus out there in the media. Shelters/hubs are generally miserable in bad weather. Need better wind protection. Railway stops could be indoor system like Christchurch. Why are we now expected to signal drivers? As a passenger, I've seen far too many passengers left behind as the driver did not see people signaling due to another bus already on the stop, or because the pace the driver was driving at did not allow passengers time to signal between identifying that the bus coming was the bus they needed and the bus reaching the stop. Prior to July 2018, we could choose to signal drivers but they were also trained to look for people who might want to catch their bus. You may also want to consider accessibilty of the locations you choose for future drop-in meetings. I was unable to attend the drop in meetings as the timing seemed deliberately timed to be difficult to attend around work and commuting home, and then the ones that were scheduled at times that would work were in locations that were not accessible for those with mobility disabilities! yes, you need to do some advertising to motorists to give way to buses in the CBD. i have been on a bus and a male driver cut the bus off to verbally yell, shout and abuse the driver... you should be mindful of buses all the time in the CBD By putting an unsafe bus hub outside New World Miramar and changing the bus system you have created frustration and absolute chaos as you cannot Get a week day car park anywhere near the doctor, dentist, chemist, library, vet, cafe etc. What was a happy village atmosphere has been wrecked. Whoever Did not think of these shocking consequences needs their head read. With a climate emergency upon us, there should be no excuse for a crappy bus system. The 'upgrade' has been a complete mess. Surely we can have a good bus network that works efficiently and reliably to reduce car use. The Snapper system can be very frustrating. It will sometimes not let you tag on or off, saying fare already paid. There are some very helpful and patient bus drivers. Their services are much appreciated. It'll be nice if all the buses have air conditioning. To be honest I've completely lost faith in the services and our primary transport mode for work and recreational travel into Wellington is now a private car or uber. We've gone from having a brilliant service through the combination of the 10 and 23 to having an unreliable and infrequent option that we just don't consider anymore. I can't count how many times the 23e has disappeared from the live timeables after I've been waiting for it to go home. My personal favourite was the night it vanished and so I caught a 3 with the intent of walking from Constable Street. The 3 got as far as Massey University where we were told that the bus was not a 3 and needed to return Page 386 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 to Courtenay Place so we were all instructed to get off and were left there. I haven't used the service since. The standard of driving has gone down since the changes last year. I have far more unpleasant run-ins with buses when I'm riding my bike than I used to. I've had very close overtakes, aggressive driving close behind me when I'm in a bus lane and even a driver shouting at me to get out the bus lane (note bus lane, not bus only lane). So there is evidence that some drivers don't know the road rules or choose to ignore them. Also, as a passenger buses are often uncomfortable because of harsh accelerating and braking and going round corners too fast. It seems as if drivers are always in a huge rush. Maybe there isn't enough time in the timetable for them to complete the route. Or maybe there are too many inexperienced drivers. The buses used on the 21 route are huge and not normally full. They struggle to get around the windy roads in Karori with all the parked cars in the way. Perhaps some discussion with WCC to see if parking can be addressed in Karori? Improvements in the planning look great. The dreadful sevice is bad enough but once you are on a bus, the incessant beeping as doors open and close and the indicators is more than I can bear. You have one job and you are asking the public how to do it. I always feel like Ngaio and Khandallah are ignored in these reviews. Yes we have a train line (when they run but that’s a different matter) but many houses are not within comfortable walking distance of a station. We can no longer get to Courtenay Place or the hospital on one bus. Peak services, especially the 26 are cancelled frequently and it’s often a small bus that can’t take all the passengers. I used to be a regular bus user, but I no longer catch it unless my car is out of action. Very sad that a bus service which used to fulfill all our needs was replaced by what we have now. The survey and consultation done before the implementation of the new system was, to my mind, just a token consultation and everything was ignored; I hope some notice is going to come out of a consensus of responses to this survey. The choice of hubs is bizarre. Why does the No1 continue from IB all the way to Grenada. That service shas a natural hub at the railway station, to shorten the journey times and improve reliability. get rid of some of the pointless hubs eg Miramar. I travel to Southgate regularly for football practice. It used to be a regular fast service from the CBD, now I drive as hubbing more than tripled the travel time and meant i either missed most of the practice or had to leave an hour earlier. It is actually faster to walk the whole way. When a new operator wins a tender for providing bus transport in Wellington, they should take over the then current provision regarding drivers' pay and conditions as a bottom line in all future negotiations. Oh it would be good to have the ability for full buses to be shown as such in Page 387 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 realtime information Double deckers are very good, put double-decker buses on more routes. If Mass Transit goes ahead as well, I would be willing to transfer at the Railway Station to use a higher quality service if I were still a student. The majority of changes have lead to a reduction in services, despite the timetables showing an increase in services. The signs at the bus stops showing when buses are due are worse that useless, and generally merely a fiction They are a complete joke and are having a negative flow on effect to so many aspects of people;s lives. From not being able to travel in the weekend to not being able to rely on the bus service to travel to work. Move the Kilbirnie hub onto Rongotai Rd at the Bay Rd intersection. Passengers should have easy access to the shopping area. The survey needs a question or two asking why we use the bus. The earlier question about how often I use the bus assumes I use it as my first choice of travel. I don't, ride my bike first unless weather etc dictate otherwise. That then results in the bus. Consequently, my use, experiences or needs reflect this. Please leave the 23/23e/32x and 29 alone they work fine seven days a week. The elephant in the room remain WCC and their inability to create an appropriate road network on which to operate a bus network. The buses are nicer than before but the service is unreliable. In a capital city this is unacceptable. It used to be good - not great; it was struggling with adding capacity for the population infill. But now it is a complete mess. Big money has been spent by a group of out of touch self aggrandising bureaucrats on a lot of non-local self interested consultants using a piece of politically anti-public transport legislation to stuff up a good transport system which should instead have been adjusted by local users and technical staff to increase it's capacity and usefulness. I'm stating the obvious, but the bus service is an essential service which must meet the needs of citizens in an efficient, effective and economical manner. Please fix real time, it's ****, and pay your drivers better. Please improve the bus service substantially so that people don't want or need to use their cars instead which is an issue for Karori as well as all over Wellington if possible, route 20 - extend the route to wellington railway station to serve mt victoria commuters better. I look forward to integrated ticketing on buses and trains In the current climate I never expected a bus revamp to result in less peak- hour services for Hataitai and less-environmentally friendly buses. It is Page 388 of 410 Wellington City Bus Network Review - Online Survey : Survey Report for 22 August 2019 to 23 September 2019 gutting! The bus service has gone from bad to worse and I don't expect anything to change as a result of this survey. People have been complaining long and loud since the new system was introduced in July 2018 and no one has listened or acknowledged what a complete mess the whole thing is. Next year both my children will be at schools in the city. From that point onwards we are going to drive - at least we will all get to school and work on time and stress free. If the buses were reliable and there was space I would prefer to take public transport over the car... but I have not faith at all that the current situation will be fixed. The older routes were not broken and hubs are difficult to implement in Wellington. Route simplicity is important. Frequency is also something to consider. If we are to cut down on the number of cars in the city then public transport has to be improved. Wellington is the capital city of New Zealand. It needs better public transport. Design bus services as if we face a climate emergency, shortage of land for housing, and limited space for roading...because that's our reality. There are problems with the digital schedule where buses are listed as coming and then never arrive or drop off the list. I realise we all make mistakes, however my frustration is there appears to have been little action & more self serving political posturing. It will be difficult to change the contracts & so why not see what you can really do, use recent data models, talk to end users & validate your choices before you make them. It is shocking that the contact centre appeared to be so overloaded, when one of your bus drivers went through a red light & nearly hit my 5 yr old son on his scooter crossing the road, on the green pedestrian light, we were told we should have got the bus number & unfortunately there was no way you could identify the bus & then you asked me what you wanted me to do.(Btw the reason why we didn't get the bus number was because my husband was more focused on his son). Optional question (361 responses, 151 skipped) Page 389 of 410