Contracted Operation and Maintenance of Fixed Route and Paratransit Services for the Comet

Veolia Transportation has changed its name to Transdev Technical

PROPOSAL TO PROVIDE Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

2014

Submission Letter

October 29, 2014 Virginia Goodson, Procurement Officer The Comet 3613 Lucius Rd. Columbia, SC 29201 Dear Ms. Goodson, Thank you for the opportunity to submit our Proposal for continuing to provide Management of the Fixed Route and Paratransit Services for The Comet. We are proud to be the current operators of your transit services. Over the past 10 years Transdev, mostly under our former name Veolia Transportation, has taken pride in our commitment to the residents who we service each day. This commitment has been demonstrated in the following areas:

Uncompromising Safety – Our safety record at The Comet over the past 10 years has been stellar and constantly improving. From 2012 to 2013 the Fixed Route service saw a decrease in the Accident Frequency Ratio from an already very good .94 down to .72 per 100,000 miles, and through September 2014 another decrease – down to .63. Columbia has been a center of excellence that truly embodies the culture of Safety First. Service Always. The DART service has the best paratransit safety record nationally with Transdev. In 2012 the AFR was .36 and through September 2014 there was not a single preventable accident. We will continue to promote our very successful DRIVE and 300:29:1 programs which reward drivers for reducing accidents.

Exceptional Operating Performance – Throughout the many changes to the service over the past decade, we have maintained a strong operation. Some of our key performance indicators that demonstrate our exceptional operating performance include: o Turnover rate has been less than 5%. o Average fewer than 6 complaints per month. o On- time performance of 90% or better. o Averaged over 15,000 miles between road calls for the last 3 years.

With the introduction of new vehicles, new services and new technology into this new contract, we know that we will be able to improve on these numbers and we look forward to exceeding your expectations.

Superior Customer Experience – As branding has changed to The Comet and diversified its service offering to attract new customers, we know it is incredibly important to ensure that every interaction with the customer is as

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 1 Executive Summary & Start-Up Plan

positive as possible. In order to attract a choice rider we must start with well- trained employees who have the skills necessary to provide a superior experience. Then we must have the tools to measure feedback and implement improvements. To carry this out we have proposed the following new programs: o Going for Care –Our proprietary in house customer service training program equips every employee with the tools they need to deliver the best customer service possible. Everyone receives an initial 2 hours of training and our entire management team and supervisor staff have received the extended four hour class. o Listen – This proprietary customer feedback software can track complaints, commendations and suggestions by almost any category, including driver, time of day and bus stop number. We will train our Customer Service Representatives (CSRs) to appropriately categorize customer calls into predetermined categories and provide monthly reports to The Comet. In May 2013 an article about one of our drivers, appeared in the Tourism and Travel Section of the newspaper:

“My parents called me the moment they had arrived back in town and told me about the nicest person they had ever met, the city bus driver. They boarded bus #36 and met driver, Malik Saeed. Mr. Saeed took the time to show them some of Columbia through the drive of his route. He recommended they visit hot spots such as the Vista, Five Points, Downtown Main Streets and State Capital grounds. Furthermore, Mr. Saeed went above the call of duty to write down times and locations on where they could catch a particular bus to get to a destination hot spot.

My parents were so excited that someone had taken the time out to not only help them, but encouraged them to see what Columbia had to offer. Not only was Mr. Saeed hospitable and gracious; but gave great customer service. He made sure they understood the times and locations he had written down for them and also gave them Comet information's number if they needed further assistance. They took pictures with Mr. Saeed and have already made plans on coming back to Columbia during the start of the summer.”

We have included the entire article for in the Appendix section of the proposal.

2 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

In addition to the choice riders on the fixed route system, we must also ensure that our paratransit community also receives the best customer experience possible. The elderly and disabled riders that we carry every day utilize our service to maintain their independence. Some of our long term riders have had some very complimentary things to say about our DART team as well:

“I am writing to tell you how much we have enjoyed the people and the service at DART in the last several years. We think that Sandra McKinley and her staff have done a fantastic job with DART. The quality of the service was always extremely high. For 15 years, they picked up our daughter Lily at Hospital Services, where she worked. They brought her home every afternoon. Lily loved the ride: the drivers were always very capable and very nice to her and the other clients.” John & Suzanne McDermott “Our son Charles, Jr. has utilized the DART service for more than 10 years for transportation services to work and around the greater Columbia area for other events/activities. The staff has been very helpful and accommodating during the times that Charles has needed service and we are thankful for the assistance.” Charles Austin Sr.

We have included full copies of these commendations along with several others in the Appendix section of the proposal.

High Performance Culture – At Transdev, we never settle for the status quo. Our departments are constantly striving to bring innovation and efficiency to our operations. We achieve this culture in several ways. o Audits – We must continuously measure ourselves with annual audits in HR, Safety, Operations and Maintenance. The results of these audits are put into a report card with action items to make improvements. We will share these report cards with you so that you will know exactly what we are doing to ensure the highest performing operation possible. o Investment in Personnel Development – We are the only company with an actual campus where we send every level of employee from Mechanic to GM to receive continuing education classes. Our management training programs are modeled after college style progressive education that covers everything from ethics to management styles. Our frontline supervisors receive training on handling hostile situations with customers and the proper way to enforce progressive discipline. We monetarily reward our mechanics for achieving ASE certifications. We host annual GM meetings so that they can share best practices and bring new methods back to their respective locations.

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 3 Executive Summary & Start-Up Plan

Maintenance Excellence – We will continue to be excellent stewards of your vehicles and rigorously manage maintenance quality. We carefully monitor Key Performance Indicators (KPIs) for preventive maintenance and audit annually for continuous improvement. We have cared for the fleet of Blue Bird buses since they arrived in 2002 and have helped them go beyond their maximum useful life. We will continue to provide the highest level of maintenance possible by ensuring 100% of PMs are completed on time, we pursue all warranty work to be covered by the OEM and that are mechanics continue to achieve ASE certification.

Value for your Money –Transdev does not simply use technology for technology sake. Our value added services have a tangible positive impact on the system. Similar systems purchased off the shelf would cost The Comet over $500,000, however these are all included in our pricing and do not have to be purchased separately.

o Vision - A robust system and master database that integrates KPIs from our systems into a single dashboard used company wide. This enables us to ensure quality in safety, on-time performance, labor utilization, maintenance costs and efficiency ratios. Vision also has a tool that determines the effectiveness of your call takers in negotiating trips. This tool can help your training efforts and improve your scheduling efficiency. o VTAB – In order to increase system-wide supervision, we have proposed to equip all of the supervisor and mechanics vehicles with Tablets. These tablets will be connected to the AVL system as well as our Dispatching system which will allow them to see where each vehicle is located in real time. Until The Comet installs monitors at the transit center, we will also equip our customer service staff with access to this information. o MPulse - An easy-to-use, browser-based user interface that helps manage facilities maintenance processes. Proactively manages preventive maintenance on buildings and equipment, simplifies work order administration, manages and tracks work orders. o Hastus Scheduling and Dispatch System– The Hastus system improves productivity and efficiency in scheduling, dispatching, managing and maximizing driver resources in all of our transportation services. o Social Media Pulse Report - Captures comments from passengers and non-passengers to develop customer comment trend reports and incorporate social media comments made on Twitter, Facebook, and on message boards. o WebRisk – Our company-wide system is used to monitor safety performance on a daily basis and to record details of all incidents. The system tracks training, certifications, commercial driver’s license (CDL), drug and alcohol testing and alerts managers as expiration dates approach.

4 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

o SmartDrive – Transdev has provided this onboard audio and visual tool to The Comet for absolutely no additional cost since 2008 and we will continue to do so. This system is not just a camera that passively records activity on the vehicles, it gives real time feedback to the driver on their “green” driving habits as well as serves as a coaching tool for additional training when needed. o Ron Turley and Associates (RTA) Maintenance Software - We will continue to use this powerful inventory, labor management system and maintenance tracking system to ensure your fleet receives the highest quality care. o Tablets for Paratransit Vehicles/ DriverMate – Instead of costly and cumbersome MDTs, we are proposing to install rugged tablets in each paratransit vehicle. These tablets will be linked to Trapeze which will provide electronic manifests and GPS service. The tablets are very cost effective and can be frequently updated with the latest software technology. The Comet staff can receive “real time” on-time performance reports synced with Trapeze and Transdev Vision/Shadow and customized reports. o Trapeze Scheduling Software - Transdev will continue to utilize the Trapeze system for creating schedules and manifest for the paratransit service. We will upgrade the system to the latest version of Trapeze Blockbuster and our in house IT experts, who formerly worked for Trapeze, will assist in the new set up. o Transit Center Security Camera System - Transdev will provide and install an eight camera video system with DVR at the Transit Center, with Transdev covering all costs. The system will become the property of The Comet. Commitment to Fostering Small Business Growth – Transdev has always considered community involvement to be a critical part of our operation. To this end, we have partnered with several small to medium sized local businesses for this upcoming contract. Our goal with this proposal was not to just get the bare minimum, or simply “checking a box.” We tried and succeeded in bringing small business into our bid. The following registered DBEs are a big reason why we are here today and we are proud to have them on our team: o Transportation Care Services - Transporation Care Services will provide several services on our behalf as one of our Certified DBE Partners, including operations and management of the paratransit service, customer service, fueling and cleaning of the revenue vehicles, and parts inventory acquisition and management.

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 5 Executive Summary & Start-Up Plan

o Influence PR - As part of our commitment to The Comet’s DBE program, Transdev will appoint Nicole Smith, President and CEO of Influence PR, as our DBE Compliance Officer to serve as a single point of contact to the DBE vendors. In addition, we will partner with Influence PR to implement a Mystery Rider program providing a quality assessment audit from the passenger’s perspective and support our objective of being a customer- focused culture.

o Brunson Cleaning Company - Transdev will partner with Brunson Cleaning Company to provide all janitorial services at both the operations and maintenance facily as well as the Downtown Transit Center.

o New-Age Protection - Transdev selected New-Age Protection as its security service provider for both facilities. New-Age is a veteran and minority-owned small business incorporated in 2003. In September/October 2014, Transdev - with approval from The Comet - conducted a pilot program whereby Transdev provided added security at the Transit Center utilizing New-Age Protection. We started with a Guard I scenario whereby the guards were not armed, but moved to a Guard II program (armed) recently based on our findings. Based on feedback received from The Comet, the Transit Center security has been drastically improved.

o Julietta Landscape Management - Transdev will partner with Julietta Landscape Management, LLC to provide all landscaping service need at both the Operations and Maintenance facility as well as the Downtown Transit Center. o Other DBE firms – In addition to our major DBE vendors, Transdev will partner with different suppliers in each department including: safety, maintenance and operations to exceed The Comet’s expectations. Thank you again for this opportunity and we look forward to presenting our full proposal to you in the near future. Please contact me or Business Development Director, Ibrahima Toure, should you have any questions about our proposal and/or to schedule a follow-up discussion regarding this project. You can reach me at 513.325.0225 or by email at [email protected]. You can reach Ibrahima by email at [email protected] or at 530.321.0345. We look forward to hearing from you. Sincerely

Dick Alexander Senior Vice President of Business Development

6 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

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8 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Table of Contents

Submission Letter 1

1. Offeror Qualifications/Experience 13 1.1 Organization 13 1.2 Transdev’s History, Resources and Capabilities 13 1.3 Financial Stability 14

2. Key Personnel Qualifications and Staff Plan 15 2.1 Local Management Team 15 2.2 Organizational Chart 18 2.3 Corporate and Regional Staff 19

3. Approach to Service Quality 21 3.1 Implementation and Startup 21 3.2 Customer Satisfaction 22 3.2.1 Customer Service Training – Going for Care™ 22 3.2.2 LISTEN Customer Relationship Management 23 3.2.3 Social Media Pulse Report 25 3.2.4 Hastus Scheduling Software 26 3.3 Driver/Employee Selection and Training 26 3.4 Transit Operations 29 3.4.1 Transit Center Operations 30 3.4.2 Fixed Route Methodology 30 3.4.3 ADA Paratransit/Flex Route Reservations, Scheduling and Dispatch 32 3.4.4 Service Monitoring 36 3.4.5 Road Supervision Approach 40 3.4.6 Extra Board Program 42 3.4.7 Accident/Incident Reporting 43 3.4.8 Drug Testing 44 3.4.9 Record Keeping 44 3.5 Vehicle and Facility Maintenance Plan 46 3.5.1 Maintenance Personnel 46 3.5.2 Vehicle Maintenance Program 47 3.5.3 Facility Maintenance and Security 63

4. Client Satisfaction, Reporting and References 77 4.1 DART Paratransit Services 77 4.2 Communication and Transparency with Clients 77 4.3 One Team/One Service Approach 78 4.4 Familiarity with FTA Requirements and Reporting 79 4.5 Strike 79 4.6 Changes in Responsibility 79 4.7 Audit Settlement 79 4.8 References 80

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Charleston Area Regional Transportation Authority – Charleston, SC 80 Loudon County Transit – Leesburg, VA 81 Georgia Regional Transit Authority (GRTA) -Xpress 82 Charm City Circulator – Baltimore, MD 83 Prince George’s County – The Bus 84

5. DBE Engagement & Goal Achievement 85 5.1 Transdev DBE Compliance Officer 85 5.2 Paratransit Service Delivery, Customer Service, Parts Management, Vehicle Cleaning and Fueling 85 5.3 Mystery Rider Program 87 5.3 Janitorial Service 87 5.4 Security Service 88 5.5 Landscaping Service 88 5.6 Other Services provided by DBE Vendors 88 5.7 Transdev Internship Program 89

Tab 6: Required Forms 91

Appendix 93 a. Article from Tourisms and Travels 93 b. Letters of Commendation 95 c. DriverMate User Guide 101 d. Local Management Team Resumes 103 e. Corporate and Regional Support Resumes 105 f. Paratransit Client’s that use Trapeze 107 g. Training & Testing 109 Operator Training 110 Facility Maintenance Training 114 Customer Service Training – Going for Care™ 115 Safety Monitoring 119 New Technician Training 125 DRIVE Safety Program 129 Security Training 131 h. Typical Maintenance Activities 133 i. Backups and Restore Information Site: Template 137 j. DBE Outreach – Good Faith Effort 139 k. ATU Letter of Endorsement 143 l. Hastus Brochure 145 m. Trapeze Pass ASP 147 n. Client List 155

10 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

o. Job Responsibilities and Requirements 157 o. LISTEN Complaint Forms and Logs 163

CD Appendix 165

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12 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 1. Offeror Qualifications

1. / Experience Offeror Qualifications / Experience

1. Offeror Qualifications/Experience

1.1 Organization In this industry, it is difficult to find a service provider so focused on all aspects of passenger transportation as Transdev Services, Inc. While many of our competitors are focused on providing a low cost operating model designed to simply meet contractual requirements with minimal support and oversight, Transdev is a company committed to exceeding contractual standards and most importantly, exceeding the expectations of our contracting agencies, our riding customers and the communities we serve. We will provide the services we offer in our proposal; we will respect the work of our employees and will consider them valuable members of our team and part of our success. We also provide advanced technologies with the goal of improving our service delivery in a practical and cost effective manner. In the contract transportation industry’s apparent race to the bottom, Transdev is the choice for agencies and communities that still care to offer top quality services, like The Comet

Our experience spans a broad range of contract structures as well, from traditional turnkey operations and maintenance contracts to management contracts that include functions traditionally performed by the public transit agency. For example, we have Public Private Operating Partnerships in two U.S. locations which include planning, scheduling, marketing, purchasing, vehicle acquisition, grants management, customer service, communications, facility management and revenue-sharing features. We also have management-only contracts in which we provide a professional transit manager to manage public organizations and perform similar functions. This directly applies to this project because we have been in your shoes and as your partner we understand the challenges leadership and staff face in their fiduciary responsibility to deliver public services. As your partner, we will continue to ensure that proper fiduciary, reporting and operating controls are monitored closely by to ensure that you have the highest level of confidence in your reported data. We are strictly dedicated to delivering a safe, superior travel experience for our customers that meets and exceeds your requirements. Our impressive record of long-term partnerships with cities has resulted in a contract renewal rate of 100% in 2014 – one of the best retention rates in the industry. Our advanced systems, processes, and technologies are uniquely tailored to the local operating environment, marrying the infrastructure provided by our clients, to the enhancements developed by our operating teams. We have developed hundreds of specialized business procedures, as well as programs and initiatives, technology and software to ensure that we keep delivering safe, efficient, high- quality, customer-focused and sustainable service. 1.2 Transdev’s History, Resources and Capabilities Transdev is an Illinois based company with our North American corporate headquarters based in Lombard, IL, a western suburb of Chicago which houses most of our senior leadership, as well as finance, accounting, legal and human

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resources activities. We also have corporate satellite offices in Montreal, Washington, DC and Phoenix, AZ as well as experts in key disciplines across North America. While our name has changed, we are not a new company. We were incorporated as Veolia Transportation, Inc. in the U.S. in 1986. In 2012, Veolia merged with Transdev, who held over 50% of the value of the company. As a result, Veolia’s transportation services around the world changed their names to Transdev. North America is simply the last Veolia brand to change. We have over 200 contracts in 22 states, and when combined with our predecessor companies, have more than 100 years of passenger transportation experience operating ADA paratransit, Dial-a-Ride, fixed-route bus, rail, taxi, ferry boat and shuttle services. Transdev manages, operates and maintains over 6,500 vehicles with more than 17,000 employees throughout North America.

1.3 Financial Stability With annual revenue of more than $1.24 billion and a net positive value of more than $2.5 million for each of the past three years, Transdev’s financial strength and stability are unparalleled. We have the financial wherewithal to fund all startup activities, ongoing operations and maintenance throughout the term of this agreement.

Please see Appendix for client list of fixed route/paratransit over past five years

14 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 2. Key Qualifications and Staff Plan 2. Key2. Qualifications and Staff Plan and Staff

2. Key Personnel Qualifications and Staff Plan

2.1 Local Management Team Transdev’s local team, one which you are familiar with, is supported by dedicated Regional and Corporate personnel. The resumes for these team members have been included in the Appendix as a reference. As your current partner, we have the most experienced team available to seamlessly continue operating the service. This group of transit professionals is more than just familiar with your operating procedures and reporting requirements; they have lived in this community and served its residents. This group has already hit the ground running and will continue to start up the new contract with the least disruption possible. We are very proud of this group and know they will continue to exceed expectations.

Larry Livingston –General Manager A key to Transdev’s success in Columbia is a man who is as much a part of the system as anyone could be. In his more than 20 years in SCE&G’s Transit Fleet Department, Larry drove buses, worked as a Dispatcher, trained bus drivers for routes in Columbia and Charleston, South Carolina, administered road tests and ensured ADA compliance. We believe he is the right person for the job because of his dedication to this system and residents of this community. Larry’s management style is to lead by example. He’s the first one to arrive and the last one to leave. He knows many of our passengers by name and can often be found at the transit center making sure our customers happy. He is respected by the employees and is no stranger to the Board. Since becoming our General Manager, Larry has implemented several performance improvement measures. During his five-year tenure as Operations Manager, and six years prior with Connex and Atlantic Express as an Assistant Manager, he managed Coach Operators, Supervisors and Dispatchers; prepared route changes and run assignments: prepared documentation for accidents/incidents; performed evaluations of Dispatchers and Supervisor; and assisted with the negotiation of union contracts. Jacqueline Bowers – Operations Manager Jacqueline Bowers was recently promoted from Operations Analyst and Customer Service Manager to Operations Manager. She is now responsible for managing the Coach Operators, Supervisors and Dispatchers; preparing route changes and run assignments; preparing documentation for accidents/incidents; perform evaluations of Dispatchers and Supervisors; and assist

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with the negotiation of union contracts. We propose that Jacqueline Bowers continue to serve The Comet in this role. Since 2008, Jacqueline has been responsible for the daily input of operator and maintenance hours in the Key Performance Indicator (KPI) program; assisting the Operations Managers with interviewing new employees; amending all routes, driver paddles, headway sheets, public schedules and run bids. Prior to Transdev, Jacqueline worked as a teacher in the Fairfield County School District, and held administrative positions with the Jenkinsville Water Company and SCG&E. She holds a Bachelor of Arts Degree in Interdisciplinary Studies from the University of South Carolina. Betty Robinson – Safety/Training Manager Transdev recommends Betty Robinson continue in the position of Safety/Training Manager for The Comet. Since 2010, Betty has been responsible for ensuring that all safety rules and regulations are followed and compliant with OSHA, DOT and FTA guidelines. Her duties also include monthly building and ground inspections, and submitting monthly reports to the National Transit Database. Betty also assists with interviews and reviews all employment applications, driving records and background checks of candidates, and is responsible for The Comet’s Drug & Alcohol program (random, reasonable suspicion and pre-employment screening). As an Operations Supervisor with Connex, she reviewed DriveCam data and coached employees; was responsible for updating information to digital recorders, completed on-board and trail checks; and coordinated with the Maintenance Department on mechanical issues and breakdowns. Betty is also an experienced bus driver and has driven for Connex, Atlantic Express, SCG&E and Fairfield County Transit System over an 18 year period. Darin Black- Maintenance Manager Darin Black joined The Comet team in October 2013 as the Maintenance Manager. Beginning his transit career as a Technician, Darin has 26 years of transit experience, spending the past 18 years in supervisory roles. A Veolia employee since 2007, Darin previously served as the Director of Maintenance for our Savannah, GA location. In this capacity, Darin is responsible for the operation and maintenance of the facility and equipment including directing the maintenance, servicing, and repair of all vehicles. Combining Darin’s work and educational knowledge and expertise, we are confident that Darin is an excellent addition to our team and brings his knowledge of our maintenance software, vehicle warranty enforcement and excellent communication skills to this project.

16 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Jerry Bowers – Facility Manager Jerry Bowers will continue in his role as the Facility Manager for The Comet, ensuring that the facility is kept in working order. In this capacity is responsible for facility and building equipment repair. Jerry has both supervised and performed major and minor repairs, inspections, adjustments and replacements. Prior to Transdev, Jerry worked as the Auto Shop Foreman for the Atlantic Group/VC Summer Nuclear Plant where he maintained vehicles, trucks and equipment; rebuilt and replaced diesel and gas engines and automatic and manual transmissions; performed Department of Transportation inspections. His responsibilities also included performing preventative maintenance; working with computerized diagnostic equipment; reading wiring diagrams and repairing electrical issues related to the fleet. His instructional skills were developed at Lake Murray Technical Center where he was an Auto Technology Instructor for six years, teaching basic auto mechanics to students. Prior to that, Jerry worked as an auto technician at Ken Hyatt Chrysler Plymouth Dealership in Columbia. He holds a Bachelor of Arts Degree in Physical Education from Indiana University. Transdev Technology Manager We are proposing a new key management position with this offer. Given the importance of technology, not only the technology you have in place today, but that which you plan to implement, we are proposing to hire a Transit Technology Manager. We will recruit locally and hire a key team member to manage all aspects of The Comet’s technology systems that are part of Transdev’s operations. We clearly understand your goal of transforming the system to an intelligent transportation system. This position will plan, direct and ensure the successful management of transit technology solutions utilizing the complete resources of project management teams. Also provide technical assistance in identifying, evaluating and developing methods and procedures that are efficient and effective to improve operational performance. Maintain excellent communication with upper management to ensure smooth running of all projects undertaken by the team.

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 17 Executive Summary & Start-Up Plan

2.2 Organizational Chart

i D

18 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

2.3 Corporate and Regional Staff While it will be the responsibility of our onsite management team to continue to deliver on our contract, every effective organization requires a system of checks and balances to ensure accountability. Transdev has established an oversight/support group to ensure that client expectations are met; procedures are followed; and overall performance is within the established standards. Resumes for all of the referenced corporate support personnel are included in the Appendix section of our proposal. Region Vice President, Derrick Breun A 10-year transit veteran, Derrick has spent his entire transit career in the southeast including serving in senior management roles for the Louisiana Transit Company, JPDTA, River Parishes Transit Authority and New Orleans Regional Transit Authority (NORTA). He has a comprehensive understanding of the operating environment for the region. Derrick’s experience and skill set includes fixed route and paratransit operations, safety, training, labor relations, ADA compliance, fare collection, call center operations. Senior Maintenance Director, Mark Nicholson Mark has had a long and distinguished career with Veolia and is currently the Corporate Senior Director of Maintenance. Mark was the Director of Maintenance for Transdev’s Regional Public Transportation Authority (RPTA) in Mesa for two years. For six years, he held the position of Director of Maintenance/Assistant General Manager for Veolia’s property in Cobb County, GA. He started his maintenance career in Dallas, TX, was promoted to Maintenance Foreman and worked in Las Vegas, NV in this capacity for several years before becoming the Region Maintenance Director for the North and Southeast Region. His has many accomplishments and outstanding credentials. Area Human Resources Manager, Kesi Dorner Kesi has been working for Transdev in the Southeast Region since 2008 and currently resides in Atlanta. Kesi has been instrumental in Greensboro assisting our local team with recruiting/labor relations. She is responsible for ensuring all HR policies/ procedures are followed and assisting in the employee lifecycle.

Director of Technology - Christopher Bryan Chris will be responsible for overseeing the installation, configuration, training and management of the software provided, should The Comet elect to implement them. He worked for the Trapeze Software Group for nine years, where he oversaw development of several PASS products, including Trapeze PASS, PASS MON, PASS IVR, PASS WEB and PASS CERT. He also oversees the deployment/maintenance of Shadow and all Vision products. He has been involved in more than 100 Trapeze implementations.

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20 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 3. Approach to Service Quality Service Quality Service 3. Approach to

3. Approach to Service Quality

3.1 Implementation and Startup Being your transit partner doesn’t mean that we are content to rest on our laurels. We want to continually challenge our team to not only meet The Comet’s expectations but consistently exceed them. To this end, we have proposed to provide leadership training to our senior management staff as well as ensuring complete readiness to continue providing excellence service to our customers in April 2015. In addition, we will ensure that our DBE vendors meet required startup expectations. There are steps which need to be taken in order for the proposed improvements to be fully operational by the start date for this new contract. What follows is a description of each change and the schedule for its implementation.

Leadership Training Program Through The Pharos Group This highly recommended leadership training program will start this year, before the new contract start date. There are several benefits to providing this high level leadership training program including techniques of developing leadership skills and traits. Implementation of Going for Care™ – As described in our proposal, our unique Going for Care customer service training represents one of the industry’s most innovative programs for positively impacting customers’ attitudes towards their service. We have experienced a significant improvement in our customer service culture when this program was implemented at NICE in Nassau County, Long island, NY. This program will help us and our partners to change the way our employees see customer service. This program will be fully implemented soon after the new contract start date of April 2015. Transport Care Services Partnership- As described in the proposal, Transporation Care Services will provide several services on our behalf as one of our Certified DBE Partners, including operations and management of the paratransit service, customer service, fueling and cleaning of the revenue vehicles, and parts inventory acquisition and management. We will work closely with Transportation Care Services to ensure fulll compliance with all start-up requirements including: o Ensuring that all TCS employees are hired and fully trained by the start of the new contract. We will ensure that all current Transdev paratransit

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employees including operators, dispatchers and schedulers are hired by TCS to ensure that this transition does not affect customers. o Full implementation of various technology systems including Trapeze scheduling and automatic vehicle locator (AVL) systems. Vehicle Acquisition- Transdev will acquire all necessary support vehicles including the driver relief vehicles by April, 2015. Implementation of Hastus System - Start with the new contract, Transdev will mobilize its external and internal resources to deploy Hastus. 3.2 Customer Satisfaction We approach service delivery by putting ourselves in the shoes of our customers, and our programs incorporate this perspective along with best practices and innovative ideas to operate more efficiently and effectively, and support the surrounding community with the goal of providing greater overall customer satisfaction. That level of empathy for our customers and their needs is instilled in our workforce and our culture, and creates an environment where all of the staff considers customer service their responsibility. 3.2.1 Customer Service Training – Going for Care™ Going for Care™ was created collaboratively and exclusively by our international Transdev resources to address a global need to understand and respond to passenger needs. Going for Care is about perceived quality from the customer’s point of view determining a customer’s level of satisfaction. Our experience has taught us that Operators need to learn tools that help them deal with a customer’s perception of quality rather than simply the event (or non-event) in question. Perceived quality is enhanced or diminished by the environment passengers are traveling in: the way they and other passengers are treated, the attitude of staff to each other, and the degree to which promises from the network are kept. The key ideas include:

› Make the travel experience useful and pleasant to each customer and create a positive customer service environment. › Focus on the well-being of our customers and understand the customer’s needs. › Staff needs to be empowered to personally take actions to solve problems and add to a positive environment. › Customize approaches with each location to reflect the local culture or norms.

The underlying principle is that given a particular situation, how we respond to the situation can exacerbate, calm, or not change the situation at all. We want

22 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

the whole experience to be a positive one, even though it may have started as a difficult situation. Initial two-hour training is provided for every Operator as part of their new hire or training. 3.2.2 LISTEN Customer Relationship Management Research shows that 96 percent of customers do not complain about their negative experiences, and although most customers do not file complaints, research shows that they do tell nine other people. As a result, one bad experience can negatively impact the perceptions of up to 10 customers. Transdev recognizes that a complaint represents an opportunity to correct a problem, restore goodwill, and strengthen our relationship with a customer as well as that customer’s circle of family, friends and acquaintances.

The LISTEN program provides pragmatic, easy-to-implement tools in order to manage customer requests, suggestions, compliments and complaints. Because we believe in the value of customer comments, complaints, and suggestions, we have developed and will use a customer relationship management strategy for the transit industry called LISTEN. LISTEN consists of a proven set of processes that guarantee the efficiency, productivity, and quality of customer feedback management. It includes clear processes for managing complaints and feedback, including receiving, coding, investigating, resolving, and much more. It is based on core principles and practices that can be applied to any situation, size of transit system, or existing customer feedback process. LISTEN also includes an optional proprietary web-based software system for receiving, tracking and reporting comments and complaints. The Seven Core Principles of Transdev’s LISTEN Complaint Management System The entire management team is committed to using complaints and feedback in order to continuously improve. A dedicated, qualified person is in charge of the entire customer feedback process. Every complaint or request is registered and processed. A prompt and quality response is given to all customers who have complaints. We fully acknowledge the customer’s point of view, but also remain fair and balanced. Each complaint or compliment is coded for resolution, analysis and reporting. A pre-designated “issue owner” is assigned for every type of complaint. This person must be a Manager, must commit in advance to a response timeframe, and must respond in writing regarding how the issue revealed in the complaint will be resolved.

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 23 Executive Summary & Start-Up Plan

A clear, succinct, useful report is given to the management team and to our client each month, summarizing the complaints. The Three Measurable Commitments We Make to You Regarding Complaint Management We commit to specific response timeframes by registering and processing every complaint; coding each complaint appropriately; regularly monitoring each case status; grouping cases in terms of their complexity, expediting simple cases quickly; and ensuring appropriate resources are assigned to solve complex cases. We commit to providing customers with relevant, quality responses by responding to each request; training employees on the tone and language of all responses; using standard, easy to understand language; ensuring responses are reviewed by a Supervisor; following up to ensure customers are satisfied; and ensuring a relevant, committed investigation process. We commit to improve service delivery based on customer feedback by involving the whole team, especially operational managers; focusing on taking actions to learn and improve; sharing all feedback with clients; monitoring customer feedback trends; ensuring that reports are actively discussed and action plans monitored; using tested report templates; and seeking always to make them useful to our management team and to our clients. Transdev will implement LISTEN during Year One of the new contract to achieve full implementation concurrent with the first anniversary of the contract start date. This will give our local team time to complete all preparatory tasks, including customizing our standard paragraphs library; identification of issue owners for all types of complaints; negotiation of timeframes with issue owners; optimization of report formats; etc. We will update you on a quarterly basis as to the implementation of LISTEN, and we will submit the codification strategy, standard paragraphs, report formats, time frames, and related matters for approval as they are developed by our local management team. Screen shots of LISTEN’s Complaint Forms and Logs are in the Appendix. Using LISTEN as a Customer Service Quality Assurance Tool Our LISTEN program is designed as a comprehensive approach for accepting, researching, resolving and communicating about customer experiences and complaints. The Comet’s Operations Manager, Jackie Bowers, will also use it as a Quality Assurance tool. The following summarizes our methodology for incorporating LISTEN into our QA approach.

› Working with The Comet, Transdev’s Customer Service Manager will design a library of complaint categories which includes clear definitions for each complaint or comment category. › Transdev will develop a database that includes all complaint categories.

24 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

› All Transdev staff will be trained as to which complaint categories are applicable to which types of complaints. The emphasis of this training will be consistent application of the complaint categories. › Every comment or complaint will be entered into the complaint category database. This database will track complaints by date, by route, by vehicle, by Operator, by location, by category and by passenger. The database will also allow a complaint to be categorized in multiple categories. › Transdev will develop customized reports that allow for a comprehensive analysis of complaints and comments and for trending by day of week, route, location, Operator, vehicle, category and passenger. We will use this data to identify any consistencies that point to trends which should be addressed through specific campaigns or other QA tools, such as a Mystery Rider Program. Over time, we will continue to analyze LISTEN data in order to determine the impacts that other QA programs and other special campaigns are having on overall levels of customer comments and complaints. This will allow us to enhance those efforts which are effective or discontinue those which are not. 3.2.3 Social Media Pulse Report Our Social Media Pulse Report attempts to capture comments that are not immediately made to The Comet from passengers and non-passengers alike. Recently at our Nassau, NY location, we developed a social media monitoring system to augment our customer comment system to fully assess the sentiment of customers who use our services. With this report, you can recognize customer comment trends and head-off issues before they become media problems. We will provide this social media report to The Comet monthly. The score to the right represents another transit location’s “customer sentiment score” for March 2014. What we found was that the combination of the agency’s community outreach on Facebook, the frequent alerts about detours/delays, and very few postings on forums where users complain resulted in a very positive sentiment score of 95%. The data found in this report can be used by The Comet’s Marketing and Service Planning teams to gauge the impact of service changes or, since the information is provided on a route by route basis, strategically increase service on specific routes. Any complaints received by the Transdev team are entered into LISTEN customer service database. We will continue to respond to all customer comments. We will take the current tracking one step further and develop

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 25 Executive Summary & Start-Up Plan

customer comment trend reports and incorporate social media comments made on Twitter, Facebook, and on message boards into this analysis. 3.2.4 Hastus Scheduling Software Transdev is currently rolling out Hastus worldwide and will transition The Comet operations to Hastus in the new contract to manage operations. More details on that rollout are in section 3.4. Hastus is an integrated solution for public transit scheduling and operations, and is also an effective tool for managing employee performance. EPM or Employee Performance Manager allows you to manage employee awards and disciplinary measures based on criteria and rules configured in accordance with collective agreements and transit agency practices, absences, accidents/incidents, passenger comments and service assessments 3.3 Driver/Employee Selection and Training Most of the positions within the transportation field are both safety sensitive and public trust positions that require a high degree of understanding of the unique needs of seniors and people with disabilities. It is critical that our candidates possess a high level of integrity, are safety conscious and have a good work ethic. Transdev invests in our employees and we work diligently to develop them as individuals. We continuously implement new strategies to attract as well as retain the very best employees in the marketplace. Transdev’s regional human resources team and local management team are experienced professionals familiar with state and federal employment laws, and successful, ethical human resource practices. Our staff strives to treat employees as their internal customers and to provide a comprehensive program that addresses both employee and employer needs. The basis of this comprehensive program is a thorough job description for each position, which includes essential job functions and qualifications (education, experience, additional knowledge, abilities and skills). Accurate job descriptions are also vital to ensuring compliance with legal requirements with the Fair Labor Standards Act (FLSA), Civil Rights Act, Americans with Disabilities Act, etc. Hiring and Screening Process We know that no job is perfect for everyone, and not just anyone can do any job. We do our best to give detailed information to every applicant about the job for which he/she is applying, but even if an applicant is fully qualified (on paper) for a particular job, there is no guarantee that the applicant will make a successful employee. Similarly, there is no guarantee that the applicant will be a good fit for Transdev, or that we will be a good fit for the applicant. Transdev views the employee hiring and screening process as a series of filters which are intended to screen out inappropriate individuals while allowing the right people to continue toward long-term employment with Transdev. The next several

26 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

paragraphs summarize our approach for hiring and screening employment candidates for The Comet‘s services. In addition to attracting highly qualified people as discussed above, Transdev is committed to working within the communities we serve to provide citizens with lesser skills an opportunity to work for an organization that not only provides competitive wages and benefits, but also the chance to make a positive impact every day on their fellow citizens’ lives. Transdev’s operator training program can take unskilled individuals and provide them with the tools and resources to develop a meaningful and rewarding career providing valuable services to the community. Recruit to a Standard A major recruitment mistake many employers make is hiring to minimum qualifications rather than to a standard. Our philosophy is that if you hire to a minimum, you get the minimum. If you hire to a standard, you are able to hire to achieve customer sensitivity, positive attitude, personal commitment, safety consciousness, a team player and an employee who will be retained for many years. We achieve our standard through scientific methods such as verifiable recruitment screening tools and through our collective intuition which requires extensive personal interviews of new recruits by a number of persons within our organization. As a company we are defined by our people and therefore take recruitment very seriously. We strive to hire people who like people for positions that require a great deal of contact with the public. We are constantly looking to find even better ways to assess a candidate’s success. Transdev has a proven company standard for hiring which is used at all our facilities. The employment selection process begins with defining the hiring requirements for employees which will include both Transdev and The Comet policies.

Application - All applicants are required to complete a written application, which details previous employment experience and education. All applications are checked for completeness and accuracy. Human Resources staff will carefully screen the applications for work history and minimum requirements. Through this process, the applicant field is narrowed to those individuals who meet the specific job requirements and company standards. The best-qualified individuals are then contacted and scheduled for an interview. Applicants are instructed to bring a current (no older than 30 days) complete, certified original of his/her Department of Motor

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 27 Executive Summary & Start-Up Plan

Vehicles (DMV) record that must show no more than two moving violations within the past 36 months. Interview - In-person interviews are an important second step in Transdev’s screening and hiring process. These interviews will be conducted by at least two members of the management team. The purpose of the interview is to confirm objective employment information. We will also ask a series of standardized questions designed to test the applicant’s ability to comprehend and speak English. The questions are instructive problem solving questions designed to determine if an applicant can reason through instructions and construct a proper response. Our interviews are modeled after behavior- based interviewing techniques and assist us in making a good match between the applicant and the job opening. Pre-Employment Drug Testing - An important step in screening employees is the pre-employment drug test. Transdev complies with all Federal Transit Administration (FTA) regulations regarding drug (and alcohol) testing as set forth in the RFP. Criminal Background Check - Transdev hires a third party firm to conduct criminal background checks which include both federal and state records for the previous 10-year period. The checks, which require approximately 72 hours for processing time, are intended to capture any information about prior felony convictions and whether or not the candidate is currently a wanted felon. Driving Record Check - An applicant’s DMV driving record is required at the time of the interview. Once hired, the Operator's DMV driving record is reviewed at least twice a year to ensure that the Operator's operating license remains in compliance with the requirements set forth above. Our insurance carrier also conducts an annual review of our Operators’ DMV records. Reference Check - Contacting prior employers to determine the work history and attitude of the individual applicant assists in screening out those who may not be appropriate for a position which requires good driving skills and a helpful, friendly customer service attitude. All applicants are required to authorize Transdev to verify previous employment. Transdev will conduct reference checks of previous employers and obtain as much information as possible regarding conduct and qualifications. Training - The final step in the screening process comes during training. It is during this process that a trainee is able to demonstrate his/her ability to comprehend training materials, and verbalize and write responses to specific questions and problems. Training will also verify an employee’s proficiency in the English language. Training Transdev invests in training for all employees from Operators to managers. Key elements of our training and development program include: cultivating the

28 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Transdev culture through our employee CARE program; encouraging employee development; training for World Class Safety; providing training which results in excellent customer care/operational performance; and regulatory compliance.

Further, our training is focused on building consistency in practices. We train our employees to be professional and to perform their work the “Transdev Way”. We ensure that training is relevant and accessible to our employees and we rely on internal resources to do the majority of our training. The expected results of our commitment to training are:

Improved retention Improved customer service Job mobility Better system performance

Operator Training

Closed Modules Classroom

Course the

Total

Final

Exam

Wheel Behind Pre- Classroom Driving Total Observation Skills Current 12 12 3 1 16 Operator New 32 24 56 40 46 2 144 Applicant

More details on our Operator Training program have been included in the Training & Testing section of the Appendix. 3.4 Transit Operations Since 2002, Transdev has provided well-run transit service and excellent customer service to the community. We have weathered many challenges together and still provided uncompromised quality of service to the community. We understand the importance of The Comet’s Vision 2020 to the growth of public transit ridership. We are strongly committed and ready to continue our support in taking this progressive transit system to the next level. Our dedicated employees, led by Larry, have demonstrated their dedication to The Comet for many years by providing excellent transit service each and every day. They are part of the community and

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 29 Executive Summary & Start-Up Plan

have been involved in every one of The Comet events and activities. For example, our General Manager, Larry, ensures that he is present at each of the football games to ensure that we provide an excellent shuttle service to The Comet’s customers. 3.4.1 Transit Center Operations As previously mentioned, Transport Care Services is a certified DBE contractor partnering with Transdev to provide high level customer service at the Transit Center including the following:

Open/close the Transit Center within 30 minutes of the start/end of service

Accurately answer customer questions both in person and over the phone

Sell tickets/passes to Customers in accordance with the fare policy

Provide excellent customer service 3.4.2 Fixed Route Methodology

Dispatch Transdev emphasizes well-trained and proactive Dispatchers to ensure quality on-time service delivery and optimal operations performance in accordance with The Comet’s policies and procedures. The Dispatcher starts the service day by listening to messages left by Operators calling in sick during the night. The Dispatchers check with the Maintenance Department to determine the number of available spares, the estimated time of availability for vehicles in maintenance and the location of all vehicles. As part of our basic procedures, the Dispatcher checks each route to ensure the appropriate Operator has reported using the real-time Transdev Hastus Dispatch System. If an Operator does not report for a scheduled route, the Dispatcher immediately assigns an Extra board Operator to the run. One of the most important functions the Dispatcher performs is affirming an Operator’s fitness for duty. All Dispatchers are trained to recognize drug and alcohol use. Operators are required to report to the Dispatcher before starting their assignment so that this assessment can be made. The Dispatcher observes the Operator’s behavior through a polite greeting and conversation. The appearance of the Operator including uniform, grooming and safety equipment is also confirmed. Any Operator considered unfit for service will be sent home and be recorded as absent from work and subject to disciplinary processes. The Dispatcher assigns a vehicle to each route, considering availability, maintenance requirements, route requirements based on The Comet’s guidelines, and training needs. The vehicle status board allows vehicle

30 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

placement to be coordinated each day and which maintenance and vehicles will be reassigned, if necessary, due to maintenance scheduling or equipment failure. Hastus Scheduling Software Transdev is currently rolling out Hastus worldwide and will transition The Comet operations to Hastus in the new contract to manage operations. Hastus by GIRO serves customers in 26 countries and is an industry leading public scheduling, run cutting, and rostering software, which has proven measurable track record. The deployment of Hastus at The Comet will provide enormous benefits to not only the day to day operations, but also an added benefit to The Comet planning department by allowing the team to further optimize the scheduling process. There are many more benefits of using Hastus versus a proprietary system, not the least of which is the assurance that Comet staff have that each run is being filled daily and that Transdev is continuing to manage the routes to your standards. Scheduling – DailyCrew DailyCrew allows you to manage weekly and daily changes to planned rosters and provides effective tools for the day-to-day management of transport operations. In seconds, dispatchers can enter employee absences and assign replacement workers to cover absent employees. The system provides quick and accurate up-to-date information on hours worked, vacation, sick leave, reserve lists, and other important information that contributes to efficient operations. Typically, detailed timekeeping of actual work performed is exported to a payroll system for final pay calculations. Some of the key features of the Hastus Scheduling module are:

Adapts to every aspect of your collective agreement for unparalleled tracking of all relevant activities.

Provides a complete and accurate account of daily operations at all times.

Includes a comprehensive employee work calendar.

Includes a dedicated specialized day-of-operations graphic environment.

Defines powerful work and overtime assignment scenarios according to your practices in order to provide streamlined assignment processes.

Can automate work assignment procedures for enhanced efficiency.

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 31 Executive Summary & Start-Up Plan

Produces clear operator status and assignments with built-in snapshots throughout the operation Daily Vehicle Management The vehicle management module of our Hastus software will provide unparalleled precision to our dispatchers in their vehicle management and resource planning. Some of the key features of the Hastus vehicle management module are:

Allows users to manage daily service variations to planned schedules.

Provides graphical views of blocks and vehicle tasks.

Includes a stop measurement worksheet to allow road supervisors to collect data.

Includes service assessments, primarily designed for road supervisors and inspectors to record remarks about situations observed during transit service in operation. The Hastus brochure can be found in the Appendix of this proposal. Fixed Route AVL System Transdev will continue to use The Comet provided AVL system for the fixed-route service. We have worked with both Clever Devices and Transloc on other projects outside Columbia and have full understanding of both organizations processes. 3.4.3 ADA Paratransit/Flex Route Reservations, Scheduling and Dispatch Utilizing the service of Transport Care Services, our DBE Vendor, Transdev will provide ensure that efficient and reliable service is provide to The Comet customers. Reservations and Scheduling We will continue to utilize the Trapeze system for creating schedules and manifest for the

32 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

paratransit service. We will upgrade the system to the latest version of Trapeze Blockbuster and our in house IT experts, who formerly worked for Trapeze, will assist in the new set up. In addition to this new software, we will install new tablets on every paratransit van. These tablets will connect with the Trapeze software in the dispatch office via our Shadow program. The Trapeze program has a number of scheduling tools to allow us to optimize vehicle schedules, and our staff will be trained to use these tools to maximize vehicle productivity and the amount of capacity available for same-day trips requests and walk-on passengers. If subscription levels are high, we will begin the optimization process earlier, but if subscription levels are low, we will optimize schedules closer to the day of service. On the day of service, Trapeze DriverMate will automatically feed each vehicle in service with a manifest showing all pre-scheduled trips, the pick-up and drop-off locations for these trips, and the number of passengers to be transported. Operators will update Dispatchers (either electronically) as they pick up and drop off passengers, and Dispatchers will notify Operators if pre-scheduled trips are cancelled and/or as new trips are requested electronically. Operators will be expected to accept any dispatched trips. All activities including passenger trip information will be stored in the Trapeze database in real-time Processing Trip Requests When a Reservationist processes a trip request, he/she will be required to take the following steps:

Look up the rider in the Trapeze system. If the rider is a new rider, the Reservationist will register him or her. Verify the date of the desired trip. Obtain the desired pick-up or desired arrival time. Determine the number of passengers in the party and whether the passenger has any special needs or if the rider will be traveling with a mobility device or service animal. Attempt to schedule the trip. Trapeze will determine whether the time and vehicle capacity will accommodate the requested trip. If Trapeze returns no solutions, the reservation agent will refer to the “Scheduled Trip” display negotiate the trip request into a time period with the least number of trips within negotiation limits. This will ensure unscheduled trips are pushed into periods where the scheduler is most likely to be able to accommodate them within the trip window. The display can also show unscheduled trips by time period. Communicate the scheduled pick-up time and arrival location for the trip. Confirm all trip information prior to ending the call (travel date, pick-up and drop-off locations, number of passengers and applicable fare).

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 33 Executive Summary & Start-Up Plan

Proactive DART Customer Alert Information Our Vision-Shadow system has a capability to proactively alert DART customers, via email or sms, based on the Geo-location of the vehicle. As part of the overall implementation of our Vision system, Transdev will implement this tool to continue our journey in becoming the most customer friendly intelligent transit system. Benefits of the Vision-Shadow Customer Alert System:

Reduction in customer no-shows. The system will proactively alert customers within a set period of time or distance from their actual pick-up time or location

Reduction in customer phone calls

Increase in customer confidence

Reduction in overall DART service delivery cost Transdev is providing this system at no additional cost to The Comet. Paratransit Dispatch Transport Care Services will provide a team of Paratransit Dispatcher/Road Supervisors to properly operate the paratransit service. The Dispatcher starts the service day by listening to messages left by Operators calling in sick during the night. The Dispatchers check with the Maintenance Department to determine the number of available spares, the estimated time of availability for vehicles in maintenance and the location of all vehicles. The Dispatcher checks each route to ensure the appropriate Operator has reported using the real-time Transdev Dispatch System. If an Operator does not report for a scheduled route, the Dispatcher immediately assigns an Extra board Operator to the run. One of the most important functions the Dispatcher performs is affirming an Operator’s fitness for duty. All Dispatchers are trained to recognize drug and alcohol use. Operators are required to report to the Dispatcher before starting their assignment so that this assessment can be made. The Dispatcher observes the Operator’s behavior through a polite greeting and conversation. The appearance of the Operator including uniform, grooming and safety equipment is also confirmed. Any Operator considered unfit for service will be sent home and be recorded as absent from work and subject to disciplinary processes. The Dispatcher assigns a vehicle to each route, considering availability, maintenance requirements, route requirements based on The Comet’s guidelines, and training needs. The vehicle status board allows vehicle placement to be coordinated each day and which maintenance and vehicles will be reassigned, if necessary, due to maintenance scheduling or equipment failure.

34 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Mobile Data Terminal - Trapeze DriverMate Transdev is proposing to include the DriverMate module in the Trapeze package. Trapeze DriverMate is an affordable, easy to deploy alternative to traditional mobile computing. It uses handheld devices to connect vehicles, the Dispatch Center and the ‘back office’ in real-time. With DriverMate, you get the same overall functionality as with Mobile Data Computers (MDCs), but without the pricey or potentially lengthy implementation. The Comet staff can receive “real time,” on-time performance reports synced with Trapeze and Transdev Vision/Shadow and customized reports to satisfy The Comet’s information requirements. DriverMate integrates mobile, communication and enterprise technologies to enable instant, on-the-fly decision making as well as long-range planning. Rapid deployment and immediate results ensure a smooth transition and quick time to value. DriverMate will allow Transdev to communicate schedule deviations in real time, as well as tracking route performance. Each schedule will be downloaded to a tablet on the vehicle. The driver will indicate arrival and departures from each stop and deviation location. GPS data will be transmitted to the system on regular intervals to allow Dispatchers to continually monitor the system. With Trapeze DriverMate, Transdev will integrate the real-time data into our dispatching system, providing Dispatch with an exception-based warning system. For example, when a vehicle is not in the location it is scheduled to be in, or when a vehicle is running late, etc. This functionality optimizes system management control, providing a level of control that typically is only realized through the costly addition of supervisory personnel. Trapeze Experience Even the best technologies available are only as good as the people who use them. Transdev has tremendous experience with virtually every Trapeze module available, including PASS, COM, CERT, MON and others, and we use Trapeze at many of our customer locations to perform virtually every aspect of paratransit planning, scheduling, dispatch, operations and customer service. In addition, we have two in-house Trapeze experts in Vice President of Business Technology Janet Davis and Director of Business Technology Christopher Bryan. Both Janet and Christopher previously worked for Trapeze Group. Janet provided consulting to more than 300 transit agencies and other customers across North America and throughout the world in the use of Trapeze products for improving service productivity and quality. Christopher oversaw development of several PASS products, including Trapeze PASS, PASS MON, PASS IVR, PASS WEB and PASS CERT. He has been involved in more than 100 implementations of the Trapeze line of products.

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 35 Executive Summary & Start-Up Plan

A list of Transdev Paratransit clients that use Trapeze can be found in the Appendix. 3.4.4 Service Monitoring Monitoring daily service performance is crucial to instilling our culture and caring for our passenger. Monitoring service is the responsibility of our local manager and Supervisors. If the daily service is not meeting expectations or some concerning trends are emerging, our manager and operations team will give it attention and take immediate action.

Transdev’s local and regional staff will take a proactive approach to managing your system by collecting performance data, monitoring service performance at the local and regional level and conducting regular service quality meetings with our local manager, and taking swift action if issues are occurring. Transdev believes proper supervision is a critical element in ensuring excellent customer service. Our Supervisors are trained to support Operators’ efforts and respond to incidents while always keeping our customers’ needs and perceptions in mind.

Monitoring Performance with a “Mystery Rider” Program Transdev will partner with Influence PR, owned by Nicole Smith a Certified local DBE, to implement a Mystery Rider program providing a quality assessment audit from the passenger’s perspective and support our objective of being a customer-focused culture. This program and variations of it have been deployed in many locations and modes throughout the US and world. Highlights of this program will include:

Selected and pre-qualified passengers will act as our Mystery Rider assessors to provide honest ratings of our service. They will be trained and briefed on how to assess the system in an “audit-oriented” way filling out a checklist for each of their assessed ride. The travel experience will be rated from the pick-up experience to the experience while on the vehicle and finally the drop-off experience. Mystery Riders will be assigned to different Operators, different areas and with different travel needs to ensure we have as wide a view of our service as possible. Assessments will be input into our database for analysis and used to develop policy and training. Assessment reports will be available to The Comet as requested. Mystery Riders will need to keep their identities a secret from the Operators and other staff in order to continue being a part of the program. Only our most senior managers will be the only staff members aware of their identities. Our selected assessors will complete their audits using a comprehensive questionnaire customized to reflect The Comet’s standards. Assessors will be asked to comment on various aspects of the ride and will be given a cleverly disguised

36 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

workbook to make notes in, if needed, to aid them in filling out questionnaire online following their trip. They can complete their questionnaires in our custom web interface after the trip is complete. The assessments are based on predetermined standards agreed upon with The Comet. The assessments made will be carefully delineated and very clear, so they can be easily answered. Each criterion will be specifically defined so that assessors have no ambiguity. Each Mystery Rider will be trained on how to answer these questions from a quality-based standpoint and we will take all possible steps to ensure the process and the data can be trusted and that the results can help senior management assess our quality and performance from the passenger’s point of view.

Once the Mystery Riders enter the data onto our web site (and thus into our back-end database), the data flow is automated, which enables our team to monitor the assessment process in real time. They will be able to immediately see the assessment details online and validate any potential issues or concerns right away. They will also be able to immediately see if an assessor was unable to complete an assessment as expected and can organize another assessment trip. Transdev will work with the Mystery Riders to ensure that they are auditing their trips in the most systematic way possible so that Transdev can take action based on these results. We plan to conduct 10 assessments per quarter spread among different parts of the service area and selecting a diverse group of riders with differing needs.

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 37 Executive Summary & Start-Up Plan

The program provides consistent, accurate and actionable reports – one type of reporting template, shown on the previous page, shows scores for each section of the passenger service, from the customer’s initial pick-up, to the arrival at the destination, to the return trip. Additionally, each report also averages the scores by domain, regardless of the portion of the journey that the element was assessed. These reports will be used to monitor various aspects of service including Operator performance and in fact, every key aspect of our service delivery. The tool also allows us to audit and monitor our compliance to ADA regulations and standards. The reporting capabilities enable review of each individual trip and thus assessment and coaching of our staff, as well as analysis of aggregated scores quarter over quarter to track improvements and trends.

This simple bar graph shown allows a quick and easy understanding of successes and challenges by area of interest. Many other types of reports are also available, and customized reports can be easily created.

Two-way Communication Radios We will continue to operate the service using a conventional two-way radio system supplied by The Comet. Using the existing radio channels, our Dispatchers/Road Supervisors will continue to provide assistance to the Operators, a method of quick communication between Bus Operators, Street Supervisors/ Dispatchers and Fleet Maintenance staff. Transdev will continue to use standard protocols for radio systems designed to shorten communication times and improve response in the event of an emergency. In addition, strict radio communication rules will continue to be observed by all employees. Vision™ Suite Vision is a proprietary suite of software products designed to provide a means to help us better manage dedicated vehicle service within a Trapeze environment. It expands on the strength of the Trapeze Dispatch Module by giving Dispatchers more tools to monitor events such as late pullouts, slack time, Operator

38 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

breaks and on-time performance. Vision also predicts and displays potential problems so Dispatchers can take steps to correct them before they disrupt service. Vision integrates Operator information and databases with the passenger and trip database to enable your Dispatchers to focus on individual efforts to improve performance. Its effectiveness for The Comet program will be enhanced when used in conjunction with the AVL system provided for this contract. Real-time data from the AVL system will be sent to Vision, which will generate custom reports including real-time on-time performance. Other screens that can be provided or customized include alerting Dispatchers to specific trips that may be running late. In addition to real-time performance screens, Transdev has a web-based reporting display for monitoring key performance indicators of the service. All of this translates to better service for our customers. Our Vision Suite of dispatch and scheduling tool improves:

On-time performance Customer communications Dispatcher Responsiveness and Proactive Trip Management Customer Inquiry Staff accuracy Supervisors’ support of Operators The Comet access to Transdev’s and other providers service performance Vision provides transparency of our operations and eliminates the guess work for our Road Supervisors, making them more efficient and effective. Shadow Another element of Vision is Shadow. As seen in the graphic, Shadow allows the Dispatcher to visually see the exact location of buses. This technology eliminates the missed trips caused by Operators being in the wrong location. Customers are

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 39 Executive Summary & Start-Up Plan

assured the Operator will not only be at the right address but the right door or side of building.

Call Taker Monitoring Vision also has a tool that determines the effectiveness of your call takers in negotiating trips. This tool can help your training efforts and improve your scheduling efficiency.

Our own dispatch efforts have been improved significantly since we started using Vision with Trapeze. Improvements we have seen include:

Boston Public Schools – Enhanced ability to respond to accidents and other incidents Charleston – Ability to pinpoint exact vehicle location for complaint research Charleston – Negotiation increased 60% between 2012 and 2013 Charleston – On-time Performance up 9% since 2012 Chico – 5% reduction in No Shows between 2012 and 2013 Nassau County – On-time pull outs up by 11% since 2012 Nassau County – On-time to first pickup up 7% since 2012 Nassau County – On-time Performance up 22% since 2012 Nassau County – Trips per Service Hour increased 15% between 2012 and 2013 Victor Valley – Trips per Service Hour increased 6% between 2011 and 2012 3.4.5 Road Supervision Approach Quality control of on-street operation is the responsibility of the on-duty Supervisors. Safe, reliable, timely Comet services are accomplished through the effective management of supervisory resources, including both resource deployment and performance management. On-time performance and operational effectiveness are anchored by developing performance indicators that track the effectiveness of Supervisor performance. These indicators include but are not limited to:

› Response time. › Incident management, effectiveness and efficiency. › Documentation of contact with Operators in assigned group. › Overall service performance in their assigned geographic zone.

Supervisors are charged with the responsibility of assisting our Operators in providing a quality service for our customers. The hallmark of Transdev, what we want to be known for in this industry, is that we meet and exceed customer

40 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

expectations. There is perhaps no more important group than our front-line Supervisors in this effort. While we train our Operators to think and respond to situations within the context of what is right and safe for our customers, it is the Supervisor that manages the street operation to create consistency in the delivery of service. Regularly scheduled road observations, ride checks and service audits are used to monitor the performance and image of Operators and vehicles. The very nature of the Operator’s job presents a challenge to developing a team orientation to the job. The Comet Operators are not part of a supportive office environment and they bear the primary responsibility for ensuring the provision of safe, timely and courteous service. In recognition of this, it is important that the Operator views the Supervisor as someone who is responsive to their needs – this can only happen through regular communication. Supervisors also play an important role in promoting the service to our customers. They act as transit ambassadors for the delivery of The Comet’s transit services. They have a thorough knowledge of the services and to carry service information materials with them for distribution when needed. Working with operators in the yard to ensure that they leave and arrive on-time at the Transit Center and throughout the service area is also another key important aspect of our Road Supervisors’ job. SAMPLE SUPERVISORS' SCHEDULE MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 5:00 A.M. 5:00 A.M. 5:00 A.M. 5:00 A.M. 5:00 A.M. Shown here is a sample 1:00 P.M. 1:00 P.M. 1:00 P.M. 1:00 P.M. 1:00 P.M. OFF OFF schedule for our Road Road Road Road Road 4:00 A.M. 4:00 A.M. 4:00 A.M. 4:00 A.M. 4:00 A.M. Supervisor and Dispatch 12:00 NOON 12:00 NOON 12:00 NOON 12:00 NOON 12:00 NOON OFF OFF teams. We have cross Dispatch Dispatch Dispatch Dispatch Dispatch 2:30 P.M. 2:30 P.M. 2:30 P.M. 2:30 P.M. 2:00 P.M. trained everyone in these 10:30 P.M. 10:30 P.M. 10:30 P.M. OFF 10:30 P.M. 10:00 P.M. OFF RD & Dispatch RD & Dispatch RD & Dispatch RD & Dispatch Dispatch functions in order to be 2:30 P.M. 1:00 P.M. 6:00 A.M. 6:00 A.M. able to fill in whenever OFF OFF OFF 10:30 P.M. 9:00 P.M. 2:00 P.M. 1:00 P.M. RD & Dispatch Road Road Dispatch necessary. We also 12:00 NOON 2:00 P.M. 1:00 P.M. continuously rotate OFF 8:00 P.M. OFF OFF OFF 10:00 P.M. 8:30 P.M. Dispatch Road Dispatch operators through the 1:00 P.M. 1:00 P.M. 1:00 P.M. 1:00 P.M. 1:00 P.M. office to learn who have 9:00 P.M. 9:00 P.M. 9:00 P.M. 9:00 P.M. 9:00 P.M. OFF OFF Road Road Road Road Road expressed an interest in 12:00 NOON 12:00 NOON 12:00 NOON 6:00 A.M. 8:00 A.M. dispatch. 8:00 P.M. OFF 8:00 P.M. 8:00 P.M. OFF 2:00 P.M. 5:00 P.M. DISP Dispatch Dispatch Dispatch Real-time Supervisor Communication Jackie Bowers has the primary responsibility for ensuring that Road Supervisory staff is provided with the current information necessary to perform their jobs. As with our Operator workforce, written communications will be posted in the Supervisor break room. Email communication is also critical for communication with individuals working varied shifts.

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Larry Livingston, along with the Jackie Bowers and Betty Robinson will have monthly operations meetings that include all Supervisory and Dispatch staff. This is in addition to monthly safety meetings that are attended by Supervisory staff. In addition, Transdev will put real-time information in the hands of the Supervisors, enabling them to monitor buses live in the field using tablets. Field Supervisors will also have the ability to hold video chats with the dispatchers, and see daily detour notices, Operator paddles, turn sheets, and other information that are updated in real-time. Using tablets, our Supervisors will have full access to the Hastus system as well as other internet resources. Roadcalls – Response Time Transdev believes that Roadcalls represent a failure to deliver on our stated goal of providing a safe, clean and reliable bus for operation each and every day. As such, any Roadcall is considered unacceptable, and while complete elimination may not be possible, our programs and maintenance plan are designed to significantly improve vehicle reliability. Prevention Proper daily pre-trip inspections, daily service lane inspections, and periodic preventive maintenance inspections are all designed to prevent buses from failing while in service. These processes combine to reduce the frequency of failures on the road. 3.4.6 Extra Board Program The following operating plan strategies are designed to maintain on-time performance. The purpose of the Extraboard is to provide for a number of Operators to be available for open work that arise for three primary reasons:

Runs that become open because of scheduled and unscheduled absenteeism. Scheduled absenteeism includes vacation, military leave, approved leaves, etc. Scheduled absences are assigned a replacement Operator in advance of the day’s service to ensure consistent coverage of the vacated run. The unscheduled category includes miss-outs, sick and on-the- job injury, bereavement leave, initial turnover (note that turnover typically becomes a more predictable element over time). Operating problems that arise during the course of the day and require an Extra board Operator. Examples include on-line accidents, unusual traffic conditions and unexpected detours. Work assignments that have not been scheduled into either regular full-time or part-time runs.

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Transdev sizes its Extraboard to reflect known and predictable absences, and then increases it by sufficient numbers of Operators to cover anticipated unscheduled absenteeism and daily operating problems. The unscheduled absenteeism category is a daily focal point for management’s attention and control. Absenteeism for all reasons is tracked very closely, with monthly summaries and on-going trend analysis. Management’s attention is devoted to controlling absenteeism at realistic levels. 3.4.7 Accident/Incident Reporting As an organization committed to world class safety, Transdev takes the investigation of incidents very seriously, and we have dedicated procedures in place for our Supervisors and Managers to use when responding to and/or investigating accidents or incidents, including vehicle accidents, passenger injuries, and other incidents which cause injury, damage, or delays in service. General Reporting/Investigation Practices Transdev employees are required to report any injury or accident regardless of severity, immediately after its occurrence. Employees that do not report an accident immediately will result in disciplinary action up to and including termination. Specific investigation and reporting procedures must be followed to meet requirements set forth by Transdev and various agencies. Employees involved in preventable vehicle accidents or injuries participate in post-accident training before returning to revenue service. Post-accident training content is based on the cause(s) of the accident or injury, retraining for vehicle accidents will include, at a minimum, one hour of Behind- the-Wheel instruction and a satisfactory final evaluation must be completed before an Operator returns to review service. Employees must also demonstrate that they have learned how to avoid the type of accident or injury that occurred before returning to revenue service. Accident Procedures Operators will stop the vehicle and notify Dispatch immediately after an accident occurs; including if the vehicle collides or comes into contact with any type of object or pedestrian, no matter how slight or minor the accident, and whether or not damage occurs. Dispatch staff will determine the severity of the accident and notify the appropriate emergency, fire, and police authorities. Dispatch staff will notify the appropriate Supervisor or Manager and ensure that a Supervisor responds to the scene. The Supervisor and appropriate individuals will travel to the scene and conduct a thorough investigation of the accident. All Supervisor vehicles are equipped with complete accident investigation kits that will include at a minimum: reflective vest; first aid kit; measuring tape;

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flashlight; small tools; map; accident forms; cellular phone or radio; digital camera; customer comment cards Operators are not permitted to leave the scene of an accident or move the vehicle until released by proper authority. Doing so will result in disciplinary action, up to and including termination. Operators must take action to keep passengers and all those involved with the scene of the accident protected from further injury or harm. If necessary, the vehicle can be moved to a safe place to avoid immediate danger. Operators must check the bus for potential hazards and evacuate passengers if necessary. They must also check for injuries and provide medical assistance to injured passengers to the extent qualified or allowed. Operators will display emergency triangles to notify and warn oncoming traffic of the accident and should keep passengers informed of the situation and steps to be taken. Supervisors at the scene must review and approve any statement of facts or events prior to submitting it to the police as part of a police report. Accident Notification Process In the event of an accident, our Supervisors and Dispatchers notify the local police and emergency vehicles, as required and notify the General Manager, Safety Manager, and Operations Manager. The Comet officials will also be notified to keep them apprised of the current situation that may have an adverse impact on our customers. Each and every accident will be immediate reported to The Comet via telephone. 3.4.8 Drug Testing Transdev follows drug testing and screening policies approved by the FTA. We have included a copy of our Drug and Alcohol Policy in the CD Appendix section of the proposal. 3.4.9 Record Keeping Transdev supports its computer systems and provides its own hardware and software based on Microsoft products. Transdev also utilizes ADP for payroll processing; JD Edwards for accounting; and uses our proprietary Transdev Dispatch System (VDS) for scheduling in a number of our operations in North America. We provide pro-active support to our properties throughout the US and the world. Transdev Dashboard In addition to the monthly reports submitted to The Comet, each Transdev contract produces an internal monthly report and daily internal reports. The data is gathered in fields such as labor productivity, safety, operational and maintenance performance to ensure we are meeting performance goals by tracking KPIs used in all Transdev locations. The data from these monthly reports are shared with managers and employees. The results along with any necessary corrective plan of action are discussed at least monthly by the Region Vice President and the local management team. In

44 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

addition, regional directors also use the Dashboard to track performance in various areas such as safety, HR and maintenance during regular audits by the regional directors. Transdev has rolled out a new web-based system - the Transdev Dashboard - to help managers and employees understand how their individual performance contributes to the success of this contract. This new system will help managers and employees to be cognizant of our contract performance and has direct impact on their annual performance reviews. We hold our local team accountable for an efficient and cost-beneficial operation of your assets. When quality issues are identified, the General Manager will swiftly address and resolve the matter. In addition, he will follow up on a regular basis to ensure that the issue has been resolved. When trends are identified, the General Manager will directly address the issue in conjunction with all involved staff. They will carry out in-depth analyses of the problem and identify an Action Plan that will be shared with the client. The General Manager will also follow up on all implemented plans and notify the client of the results. Our KPIs are based on our industry experience. They are tracked every month and will be available via the web to the Region Vice President and General Manager. It is also distributed automatically every week to Transdev’s senior management team. We can also make our KPI data available to the client if desired. This Dashboard provides trend analysis. Our Operations Manager and his team can identify trends and develop corrective strategies as needed. When Transdev’s Dispatch System is coupled with Transdev Vision, which provides a large number of performance monitoring screens including on-time performance and labor exception reports, together they provide a powerful and comprehensive performance monitoring and reporting tool. Transdev-developed KPIs are designed to ensure The Comet service meets or exceeds our performance quality standards and to address any possible service failures through the potential application of performance penalties. Transdev understands and realizes the critical nature of maintaining a high level of quality performance. Subject to modification through programs of continuous improvement, The Comet service standards will be used. We will also provide the following data for The Comet Board:

Update the KPI indicators and provide historical graphs Identify potential performance enhancement project

Provide an update of all ongoing performance enhancement projects

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3.5 Vehicle and Facility Maintenance Plan 3.5.1 Maintenance Personnel Transdev’s plan for maintaining The Comet’s vehicles relies on a highly functioning, skilled and experienced team. Under Darin Black’s leadership, we have had a boost in performance. This team has worked tirelessly and been rewarded through Transdev’s ASE certification incentive plan. With Darin’s leadership and Transdev’s ASE incentive plan, 100% of our mechanics are ASE certified.

We are confident that with Darin’s leadership and experience, Transdev will not only delivery it promise of providing safe, reliable, and comfortable service to The Comet’s customers, but also ensure that our maintenance personnel are ready for the implementation of Vision 2020. Our readiness will include adequate CNG and alternative fuel maintenance training. Transport Care Services will employ service workers and a maintenance parts clerk to properly conduct all necessary vehicle cleaning, parts acquisition and management tasks as described in the proposal. Please see the Appendix for details on Job Responsibilities and Requirements for the Maintenance Manager, Facility Maintenance Manager and Mechanics positions.

Facility Maintenance Manager Jerry Bowers, will be responsible for managing employees who repair, maintain, and clean the operating facility. This position will oversee clerks carrying out departmental recordkeeping, including Maintenance Management Information System (MMIS). Jerry will also be responsible for ensuring all Facility Maintenance staff receive appropriate training/retraining. This position may also oversee the outsourcing of repair and replacement to outside vendors.

Mechanics Performs routine maintenance on equipment and determines when and what kind of maintenance is needed, Conducts tests and inspections of products, services, or processes to evaluate quality or performance. He/she Installs equipment, engines, hoses, batteries, tires, wheels/brakes, HVAC, wiring, etc., or programs to meet specifications. Watches gauges, dials, or other indicators to make sure equipment is working properly. Services, repairs, adjust, and tests machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical principles. Our Mechanics also inspects equipment, structures, etc., of materials to identify the cause of errors or other problems or defects. Analyzes information and evaluates results to choose the best solution and solve problems. May also be responsible for electronic signs and fare boxes repairs.

46 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

3.5.2 Vehicle Maintenance Program Maintenance Experience Transdev’s maintenance experience in North America includes the safeguarding of over 4,000 vehicles at 56 separate locations. Our fleets range from cars to over-the-road motor coaches. We maintain equipment fueled by gas, diesel, biodiesel, electric, CNG and electric fuel sources. The importance of this for The Comet is that we Company Performance: have a broad range of experience from which to 100% PMIs done on time call upon to develop a specific plan to maintain your fleet. Further we have standard operating Company Reliability: procedures, quality control checks, and corporate 15,000 average miles and regional oversight which results in superior between road failures overall maintenance of your fleet. Our customers enjoy the peace of mind that Veolia will manage their fleet responsibly. Transdev’s Maintenance Department is networked with regional and corporate support and all other maintenance locations. Ron Turley and Associates (RTA) fleet management software is our company-wide platform for daily input and sharing of maintenance information. The Comet benefits from this networking because our experience in one location may help the maintenance crew avoid timely and costly fixes for a previously resolved, for example, a component failure problem occurring in the fleet. Our national experience and knowledge, transmitted in part through our networked software, RTA, will be available to The Comet through our local maintenance team.

Quality Assurance Plan Later in this section we detail our Maintenance Quality Assurance program. A good quality assurance plan includes a formal quality control program along with:

› High standards in the selection of technicians. › A dedication to employee development. › Experienced departmental leadership. › Corporate and regional commitment to oversight of each location’s work. › Commitment to well-equipped shops. › National purchasing program with preferred vendor lists. › Pledge to purchase OEM or equivalent parts. › Collaborative relationships with major vendors. › Sufficient inventory to maintain your equipment. › Proven vehicle documentation tools.

As you review our maintenance plan for The Comet, we touch on each of these essential components of our QA plan. All of these separate parts cumulatively

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result in a fundamentally sound quality assurance plan for the fleet, one that will provide a safe fleet with fewer vehicle breakdowns. This is our commitment to The Comet. Maintenance Plan Objectives The primary goal of our maintenance plan is to deliver clean, safe, reliable buses for service each day. We establish maintenance objectives for each of our contracts so that we stay on track to accomplish this primary goal. Below are the objectives for The Comet service: › Achieve 80% fleet readiness by vehicle type. › Maintain a fleet reliability standard of 12,500 miles between road failures. › Spend 80% of maintenance time and resources on scheduled maintenance. › Veolia will adhere to the PMI schedule as recommended by the OEM. This includes a 3000-mile or 45-day safety inspections and PMI intervals. › Conduct Quality Control Checks on 20% of PMIs completed each week. Audits must be documented and filed. › Conduct Quality Control Checks on 20% of vehicles cleaned each week. Audits must be documented and filed. › Conduct Quality Control Checks on 5% of vehicle files each month. Audits must be documented and filed. › Ensure a safe work environment. › Provide accurate and timely fleet performance and maintenance related reporting to The Comet, and regional and corporate oversight team.

These objectives are in place so that we can provide you will the best possible vehicle maintenance for your fleet. Additional details on Maintenance Procedures are in the Appendix under Typical Maintenance Activities.

Preventive Maintenance The Transdev PMI program meets all preventive maintenance standards required by the OEM when under warranty. This includes a 3,000-mile or 45-day safety inspection and PMI intervals which conform to OEM recommendations for our Paratransit vehicles. Our PMI schedule reflects the minimum requirements for The Comet’s fleet and is reviewed continuously for modifications, based upon the needs of the vehicles as they progress through their various components’ life cycles.

48 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Estimating the labor resources necessary to perform a proper PMI is a critical element to develop a proper PMI program. Transdev has utilized our corporate best practices to estimate the resources necessary to perform a proper PMI. Through our experience with like fleets, we are budgeting the following technician hours to form each PMI.

› “A” Inspection 6000 miles › “F” Inspection HVAC PM › “B” Inspection 12000 miles › “M” Inspection Wheel Chair PMI › “C” Inspection 36000 miles › “S” Inspection 100000 miles › “D” Inspection 72000 miles Yearly inspections -365 day › “E” Inspection 30000 miles interval (Paratransit veh trans change)

As a part of the PMI, the technician is responsible for identifying and correcting defects. It is the intent to have the technician repair those defects that will take 15 minutes or less at the time of the inspection. All other defects that are identified and may take longer to repair will be noted on the work order, via our maintenance tablets, and scheduled for repair. No bus will be allowed to operate if a safety-related defect has been identified. Note that the PMI program includes engine oil sampling and analysis for The Comet specified analytical parameters every PMI interval and transmission fluid sampling and analysis every 18000 miles. Below we provide a brief listing of what is included in each inspection. This combines our Transdev standard requirements “A” Inspection The “A” Inspection includes chassis lube and oil change – take an oil sample, replace oil filters, change oil, drain fuel/water separator, lubricate doors and other hinges. o Under Carriage Inspection – Inspect steering box, mounting, linkage and shaft; inspect motor, transmission, starter and body mounts; check exhaust system, check brake system, inspect rear axle housings, hubs and wheel seals; inspect front springs, brake lining, brake assemblies, king pin wear and front wheel bearings; and inspect for fluid leaks. o Engine Compartment Inspection - Inspect A/C condenser, fan assembly and shroud; check all belts, brake and clutch master cylinder; inspect fuel pump, fuel line mountings, wiring harnesses and hoses; check exhaust system and fill coolant reservoir. o Tire and Wheel Inspection – Check air pressure and valve stems; inspect tread depth and condition of tires; check wheels for loose lugs, cracks and hub leaks.

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 49 Executive Summary & Start-Up Plan

“B” Inspection The “B” Inspection includes all items found on an “A” inspection chassis lube and oil change – take an oil sample, replace oil and fuel filters, change oil, drain fuel/water separator, lubricate doors and other hinges.

“C” Inspection The “C” Inspection includes all items found in the “A” and “B” Inspections plus we replace fuel filter, perform chassis lubrication, balance and rotate tires, replace air cleaner and clean filter housing. Transmission fluid sample is taken for analysis. “D” Inspection The “D” Inspection includes items found in the “A”, “B” and “C” Inspections plus we perform transmission service, front wheel bearing service and inspect exhaust system. “E” Inspection The “E” Inspection includes items in the “A”, “B”, “C” and “D” Inspections and a transmission fluid change, transmission filter replacement and complete engine tune up. “F” Inspection The “F” Inspection includes items in the “A” Inspection and we change the differential fluid. Vehicles receive corrective maintenance as a result of DVIRs, Road Calls, Quality Control Audits, PMI procedures or other defect notification processes. Reported defects are prioritized, repair orders are created, and the vehicles are scheduled for repair accordingly. All repairs and scheduled work are recorded in the MMIS/Client software system and on the Shop Work Log Form. All corrective maintenance performed on contract vehicles is recorded chronologically in each vehicle’s history file. Similarly, for both individual vehicle and fleet trend analysis, it is particularly important to track corrective maintenance associated with a Road Call; both for the immediate response, as well as the resulting repair. PMI Quality Audit Transdev has established a standardized procedure for auditing PMI processes. Whenever possible, these audits should be performed while the PMI procedure is in progress. A PMI Quality Assurance Audit will be performed on 20% or more of the total PMIs performed at a location per month by Regional Maintenance Director Mark Nicholson. The Maintenance Manager provides hands-on leadership over the entire maintenance audit process. . The auditor will perform the inspection using the Vehicle Condition Audit Checklist. The auditor must check for objective evidence that PMI procedures are completed in accordance with this manual and all other regulatory and contractual requirements. The name of the technician assigned to the procedure must be noted on the audit document in addition to the vehicle number and

50 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

current mileage. Any defects and/or deficiencies will be noted on the PMI Quality Audit Form and scheduled for repair. If any safety defects are identified, the vehicle will be immediately removed from service until repaired. Maintenance Crew Training All new Transdev Technicians are required to attend 40 hours of training before performing repair tasks independently. The training consists of items such as basic Operator Development training (ODP), safety awareness, environmental management, shop equipment familiarization, parking lot training, work order and parts ordering procedures and fleet familiarization, as well as 40 hours of job shadowing with a Senior Technician.

New Technicians will also be allowed 30 to 60 days to obtain the proper license to operate the vehicles. Service workers will receive the same classroom training as the Technicians. They will also shadow a seasoned service worker until they are able to perform their duties independently. The service workers will also have 30 to 60 days to acquire proper licensing to operate the vehicles. Listed in the Appendix is the required training schedule for new technicians. ASE Training Transdev has incorporated the National 100% of Transdev mechanics Institute for Automotive Service Excellence are ASE certified! (ASE) Certification Program into its maintenance training. ASE certification is designed to recognize high levels of skill and specialized knowledge. For Transdev and its clients, it is a way to ensure that only the most professional and highest quality maintenance practices are performed. The ASE Certification Program provides technicians with professional credentials at the national level as well as greater job responsibility and career development. This program also ensures that technicians are up-to- date with current technologies, as certifications must be renewed every five years.

In order to encourage participation in the ASE We offer $100 to our Mechanics Certification Program, Transdev will reimburse technicians in the successful completion of the to earn each ASE Certification, ASE Medium/Heavy Certification Series (T2– for a total potential bonus of T8) or the ASE Transit Van Technician Certification Series (H1–H10/L2) by paying the $800 each year. enrollment fee and the test fees for these certification exams. To facilitate access to study materials prior to testing, each Transdev property will establish an ASE Home Study Guide Library. This library will be available to Transdev employees on a sign-out basis. This library shall consist of a minimum of one test booklet for each available certification area. Each Maintenance Manager will be diligent in obtaining these materials, ensuring the material is up to date and managing the equitable distribution of these materials. ASE educational information is also available at www.asecert.org.

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Transdev considers the ASE certification series an essential element in ensuring that skilled technicians are maintaining our vehicle fleets throughout the country. To further encourage participation in this program, Transdev has established a bonus program for those individuals receiving certificates from ASE. Transdev pays technicians $100 annually per ASE certification plus $100 for master mechanic certification; a potential total of $800 annually. This payment is designed to provide an incentive to our technicians to keep their skill sets high. This program, combined with Transdev’s training and programs offered by our vendors, provides the technical skills necessary to operate a modern transit shop. We recognize the importance of creating a working environment where employees feel valued for their contribution. Self-Audit Quality Assurance Program File Each location with maintenance responsibility is to maintain a Quality Assurance File to document their self-audit program. This file will consist of the following sections:

PMI Quality Assurance Shelters & Stops Inspections Readiness/Cleanliness Inspections Vehicle Readiness/Cleanliness Inspections Standard Job Quality Assurance Inspections Facility & Grounds Readiness/Cleanliness Vehicle History Files/Records Inspections Audit Log The PMI Quality Assurance Inspection section and all Readiness/Cleanliness Inspection section(s) will contain 90 days of records. The Vehicle History Files/Records section will contain 12 months of records. All records are to be filed in chronological order. Readiness and Cleanliness Quality Audits All locations must perform Readiness and Cleanliness Quality Audits on a minimum of 20% of revenue service vehicles each week. Transdev will maintain a vehicle cleaning schedule in compliance with our own cleanliness expectations and with the requirements set forth in the RFP. At a minimum, vehicles will adhere to the following cleaning schedule:

Daily Cleaning – Interiors will be wiped down, swept and all trash will be removed. Twice Weekly Minimum - Interiors shall be fully cleaned throughout including dashboard, seats, ceilings, walls and all other interior areas and surfaces. Exteriors washed, with more frequent washing as required during periods of inclement weather. In addition, the interior passenger compartment of each vehicle shall be maintained free of noxious odors from cleaning products and exhaust fumes emitted by the engine.

52 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Vehicles that have been cleaned by the service crew and are designated as ready for revenue service will be identified for audit by the Maintenance Manager or designee. Service Readiness/Cleanliness Inspection Form must be used to document these inspections. The form uses a weighted system where areas that have been designated to receive special emphasis are valued at double the points of other areas. The scoring scale consists of the following:

0–75: Unsatisfactory 86–95: Meets Expectations 76–85: Needs Improvement 96–100: R&C Excellence If the auditor finds a vehicle unacceptable due to a lack of cleanliness or to emergency equipment deficiencies, he or she will provide the information to the Maintenance Manager. Corrective action will be taken immediately. For the non-revenue vehicles, facility/grounds, and shelters/stops, Readiness and Cleanliness Quality Audits shall be performed per contractual requirements and on an as-needed basis. The completed forms will be used to compile information into a monthly report and filed in the Quality Assurance Program File. Daily Inspection The operator completes the inspection process on the Daily Vehicle Inspection Report (DVIR). The form requires that certain actions are performed in a prescribed order. The inspection form will be time coded so it provides data on how long the operator took to complete the inspection and at what time the inspection began. The results of the inspection would then be down loaded into the Ron Turley & Associates (RTA) maintenance tracking program. DVIR’s are collected by maintenance and are reviewed to determine if repairs are needed. If repairs are needed the DVIR is attached to the shop work order. The shop work order is the paper trail used to make corrective repairs and document the completion of work to address deficiencies.

Once completed, the Maintenance Manager oversees the recording of the repairs done, parts used and labor required in RTA. Safety defects are the highest priority and vehicles are not cleared for revenue service until all safety items are corrected. The maintenance department ensures an appropriate number of vehicles are clean, fueled and ready for service at all times during revenue service hours. Systems Inspections

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In addition to those inspection items called out in each level of the core PMI program, Veolia has other “system” inspections that are reviewed as part of the program. Information Tracking and Reports RTA provides vehicle schedules for the PMI program, ensures on-time compliance, maintains vehicle histories, tracks fuel, oil and other consumables and manages parts inventory. This system enables us to maximize the efficiency of the maintenance operation while maintaining a high standard of quality in fleet repairs. Through use of the RTA software, Transdev experiences both short and long- term maintenance savings. Short-term cost savings are realized by minimizing maintenance costs through more effective PM scheduling, improving labor performance, and parts inventory reduction. Long-term savings are achieved by more effective tracking and processing of claims on new vehicles and part replacement warranties. These savings result in lower overall costs. The software is composed of the following six “modules” to aid in maintenance control:

Vehicle Inventory: Keeps track of all fleet information such as history, current vehicle status and scheduled maintenance. Provides for file updating, future service scheduling, and cost tracking. Work Orders: Plans and schedules PM. Creates work orders and invoices. Parts Inventory: Tracks inventory and generates requisitions for parts to be reordered. Tracks warranty parts and gives failure statistics. Includes report forms. Fueling: Tracks inventory, accounting and consumption of fuel. Calculates fuel taxes and vehicle cost per mile. Tires: Tracks inventory. Compiles “cost per mile” reports to compare manufacturers. Operator Verification Reports: Allows employees to record information from pre-trip vehicle inspections.

54 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

The RTA system creates separate work orders in addition to the hard copies generated by technicians. Every work order is entered into the system by Vehicle Maintenance Reporting Standards (VMRS) codes to assist in trend analysis and data manipulation. The system provides a record of the historical repairs by VMRS code made to the vehicles. This data helps us determine trends and track defective parts. A work order screen shot from RTA is shown here. Vehicle Files Thorough vehicle history records will be maintained for all revenue vehicles. Such records include dates and details of all preventive maintenance inspections, all safety and pre- and post-trip inspections, work orders, repair records, and records of any accidents in which the particular vehicle was involved, Vehicle maintenance record files will contain, at a minimum:

› Make, model, serial number, license number, fleet number › Date placed in service and life miles › Rebuilds and major component replacements › PM Inspection reports and audits › Repair Orders with a copy of the Driver Vehicle Inspection Reports (DVIR) if applicable, including warranty repairs › Road call reports › Completed DVIRS will be filed in chronological order by bus number (with retention for three months) › Oil analysis reports › DOT inspection documents › Component change-out records › Opacity tests › Vehicle accident reports

Reporting and Analysis The Maintenance Manager in conjunction with the General Manager Larry Livingston will be responsible for analyzing the output and trends inherent in the maintenance operation. It is only through such analysis that we can provide The Comet with the information it needs to program its capital and operating budgets as well as fully understand the dynamics of the maintenance operation. Veolia benchmarks a number of key indicators to measure the performance of the fleet. Maintenance benchmarks used for this project include: › Miles between roadcalls › Miles per gallon › Cost per mile › Component failures/100,000 miles

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› % operable air conditioners › Component failures trends › PMI currency › Repeat work statistics › Staff hours/PMI › Mechanical complaints/100,000 › Inventory turnover customers › Inventory value/bus

Specialized reports can be extracted from the system, such as work order summaries, work order history, workload forecast, along with related man-hour and cost data. RTA is designed to support and integrate the various needs of a maintenance organization. The system provides accurate and timely information for the management team to be able to utilize cost effective measures in reducing down time for all equipment and facilities. RTA Networking Advantages The nationwide networking aspect of RTA is provides a great advantage to The Comet. It is through the input and sharing of information we are able to have our collective experience available to each of our locations. This cumulative knowledge allows our Maintenance Managers who are experiencing, for example, a high component failure rate to search the companywide database to determine if others have had similar issues. The will use this information to determine an efficient course of action rather than go through a possible extended trial and error period which can waste valuable time and resources. The RTA database may also be used for a parts search, for example, a situation may occur where a part is needed for a vehicle but, in this instance, our parts vendor is unable to deliver it for an extended period of time. A search of our networked data base may reveal that we have that part in inventory at another location. Our Maintenance Manager can request that part be shipped from another Veolia maintenance manager and reduce the down time of the vehicle. Transdev and company vehicle data are also tracked nationwide to provide us, and our customers, with the up to date information about our performance. Fleet data are available to you and to our corporate and regional support team on a daily basis. Analysis of this data allows for expedient corrective actions. Quality Assurance and Oversight The Quality Assurance process tests the work of our local staff on very important aspects of your fleet maintenance. Regional and corporate experts routinely audit the department’s work. Our plan incorporates the use of technology, relying on industry- tested maintenance software, RTA, which provides a platform for the recording of data, scheduling and reports. Maintenance information is posted on our central server so The Comet can audit our work as it is completed. Subject to inspections from local, state and Federal regulatory bodies, our process assures compliance with their rules.

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We believe that quality performance is the responsibility of every manager and employee. Like safety, it is not the responsibility of any one individual but of the group collectively. It is achieved by creating a quality culture supported by established proper processes and procedures to insure a desired outcome. Having said this, however, quality assurance requires two elements in order to successfully occur:

› First, we need to inspect as a means of benchmarking our efforts. › Second, if we fall below our acceptable benchmarks we need to allocate the resources to achieve quality performance.

Transdev’s Maintenance Manager, with support and oversight from regional and corporate staff, will be primarily responsible for reviewing the quality of maintenance activities using both statistical and observation methods. Our Maintenance Manager will be responsible for reviewing data to identify trends by technician, vehicle type, shift, parts and other maintenance elements that impact on the reliability of the fleet. Our Maintenance Manager will also make personal observations about how the work is being performed to insure PMIs are being performed according to procedures and the repairs of identified defects are performed correctly. Internal Audit Process Transdev internally monitors the results of the maintenance program. One instrument that we use to document the state of the fleet is the Vehicle Condition Audit Checklist. While the local Maintenance Manager is the driving force behind our corporate audit process, the Manager does not work alone. These records are routinely reviewed by our regional and corporate staff who conduct on-site assessments of our maintenance operations at least once a year. The results of the audits, along with an action plan to correct deficiencies, if any, are made available to The Comet staff. In addition to the audit process, the physical inspection of vehicles and the forms that we describe here, we also use RTA computerized maintenance software to track our work. We will discuss web-based access to the RTA information later in this section. Self-Audit Quality Assurance Program The Maintenance Manager will maintain a Quality Assurance File to document the self-audit program. This file consists of the following sections:

› PMI Quality Assurance Inspections › Vehicle Readiness/Cleanliness Inspections › Vehicle History Files/Records Audit Log

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The PMI Quality Assurance Inspection section and Vehicle Readiness/ Cleanliness Inspection section contain 90 days of records. The Vehicle History Files/Records section contains 12 months of records. All records are filed in chronological order. Our maintenance team will be successful if the vehicles are maintained by meeting all corporate, Comet, state, Federal and OEM standards. We will judge ourselves to be successful if we minimize vehicle failures for the passengers of the service and extend the useful life of the vehicle. Transdev has allocated resources and has a designed a plan, based on our experience, to keep the vehicles clean. This internal audit is a self-check that the plan is being completed satisfactorily. This is important because a clean bus represents a positive image of the service and reflects positively on The Comet’s brand. Vehicle History File/Maintenance Records Audit Periodic Vehicle History File and Maintenance Record Audits ensure that maintenance operations meet all regulatory, contractual, and Veolia standards relating to vehicle maintenance records. Each month, at least 5% of the fleet flies are to be audited. The period to be audited is the three months immediately previous to the date of audit. The auditor will inspect and verify the vehicle records for the following criteria:

› All required records (repair orders, DVIRs, and other audit records) are present. › Each record and repair order accurately reflects maintenance performed. › Paper files are accurately recorded and documented in the RTA system. › All maintenance forms are properly completed. › Lubrication analysis program records are properly filed and documented; lab results are maintained chronologically.

Vehicle records are very important in performing maintenance on the fleet for the following reasons; first it holds us accountable to The Comet for our established internal standards; secondly, it maintains compliance with standards; third it maintains records as required by regulatory agencies such as the Department of Transportation (DOT); fourth, through records we track the individual vehicle’s performance and also the performance of the vehicle type. Examinations of records can result in modifications to our maintenance approach, inventory levels being adjusted and major component failures anticipated before they actually

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occur. To maintain compliance with regulatory agencies and to have an efficient allocation of resources is very important to us and to The Comet. Annual Maintenance Audit Program We have an annual Maintenance Audit Program (MAP) that ensures that each location adheres to policies and procedures and that the maintenance operation is managed in a proper and cost-effective manner. The audit will be performed by Regional Maintenance Director Mark Nicholson and/or a member of Corporate Technical Services team. Prior to the audit, the local management team will be contacted and the date of the audit will be determined. At this time, the auditor may request specific information and documentation from the local team to assist in the audit process. On the day of the audit, the scope of work will be discussed with the Project Manager and Maintenance Manager. At the close of the audit, the auditor will debrief the local management team on the results of the audit, and any follow up action plan. A formal report will be provided within five working days of the end of the audit. The results of the audit will also be shared with The Comet. Web-Based Access and Oversight Earlier in this section we discussed the benefits of utilizing RTA maintenance software to provide a platform of information for scheduling work and reporting information. We rely heavily on the aspects of the software which prompt us to perform PMI’s on schedule and track the multiple variables that impact on successfully completing maintenance of the fleet. This tool is also beneficial in quality assurance because the information posted and organized in the RTA software is instantly transmitted to our central server providing web-based access of the information for The Comet and our regional and corporate support staff. Built into the transmittal of this information are alerts which are sent to the General Manager, corporate and regional staff regarding the status of the maintenance work. These alerts trigger a response by the oversight staff and are a valuable tool in our quality assurance program. Regulatory and Statutory Oversight We understand the requirements of local, state and federal agencies and their impact on all aspects of operations including maintenance. We willingly comply with their regulations and have developed specific policies to conform to their standards. In addition to the state inspections, we also know that we must comply with the DOT, FTA, OSHA, EPA and National Safety Board recommendations and regulations. Over the past five years, Transdev has operated transit contracts in approximately 56 locations across North America. On an annual basis, each of our locations is subject to a maintenance inspection. These inspections focus on vehicle condition and quality of maintenance records. Vehicle Fueling and Cleaning Transport Care Services will allocate the necessary personnel to fuel and clean vehicles. Our established process provides management oversight to ensure each vehicle that pulls out of the lot has been cleaned, fueled and is ready for our

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customers. We know that The Comet’s high standards for fleet cleanliness match our own – we take tremendous pride in having some of the cleanest vehicles on the road. Operators will conduct a daily inspection which involves walking slowly through the vehicle, checking for newspaper, litter, broken glass, torn seats, gum, open windows, graffiti, broken metal, and items stuffed between seats and side walls. Any passenger items left on the vehicle are given to a Supervisor immediately.

The service workers will check fluids, air pressure and fuel the vehicle. They will inspect and clean the interior of the vehicle using a check list to make sure that they have addressed every aspect of the cleaning process. They will park the vehicle in its assigned spot ready for next day’s service. Failure to comply with the established standards will result the process being repeated until the vehicle is deemed ready for next day service. The chart below indicates our vehicle cleaning and servicing schedule for The Comet fleet; please note that these are minimum recommended frequencies and are completed more often as needed.

Activity Frequency Fluid Check and Replenishment and Fueling Daily

Exterior Vehicle Wash and Scrub Daily

Interior Daily Basic Cleaning Daily

Replenish cleaning supplies and equipment. Daily as needed

Replenish any Metro printed materials Daily as needed

Vehicle Rims Yearly

Steam clean engine and undercarriage Every 12,000 miles

Note: This is a sample cleaning plan. The actual cleaning program for The Comet services will be in strict accordance with the RFP requirements. Exterior Cleaning The exterior of the vehicles will be washed twice weekly or more often as needed, particularly during periods of inclement weather. Interior Cleaning The vehicle interiors will be cleaned daily and kept free of debris. Interiors will be swept, gum removed, interior windows will be cleaned, and floors will be mopped. Detailing Each vehicle will receive a thorough interior and exterior detailing every 120 days. Interior detailing will include:

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Floor cleaning – sweep interior and clean the interior thoroughly including the seats and windows and dome interior lights Empty trash receptacle Dust dashboard, farebox and all Operator controls Remove all side/rear double and triple seat cushions, for cleaning underneath Seat securement – inspect for proper securement Lights – check all lights including high beam Wheelchair lift – run one complete cycle The staff will use an environmentally friendly all-purpose cleaner to spray and wipe the sun shade, control panel, complete dash, mirrors, steering wheel, seat, and ledge around the windshield, the front panel of the dash, handrails, and the panel on the side of the seat. Windows, windshield, and door glass are cleaned with a window cleaner. Exterior detailing will include:

Thoroughly wash exterior surfaces Wash and polish the wheels Remove any and all graffiti Apply protective coating to bumpers, dashboard, rubber fender walls and tires. Once a year vehicles will be waxed and head signs removed to clean the interior glass. A separate waxing/cleaning schedule will be developed and work will be performed accordingly. Undercarriage Cleaning We will steam clean bus power trains and the undercarriage at a minimum, every 12,000 miles as required by the Transdev maintenance shop and PMI program. Accident Repair We are conscious of the importance of the appearance of the vehicles and are committed to keeping them in excellent condition at all times. From time to time accidents can occur and we take the necessary steps to make the needed repairs to the vehicles and return them to service. The anticipated schedule for effecting repairs (barring vendor related delays) is as follows:

› Minor Repairs: 1-3 days › Major Damage Repair: 21 days › Significant Accident Damage: 7- 14 days Transdev is committed to keeping the fleet in a like-new appearance at all times. The first step is to have a program of identifying all damage, regardless of cause. The sources for the information will come from:

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› Daily Operator pre-trip reports › Accident reports (DVIRs) › PM Inspection reports › Vehicle Check Sheets

Damage and defects to the exterior of the bus are documented through the Fleet Body Damage log, where reported and “found” damage information is managed. From a maintenance perspective, it is not their goal to find the cause of the damage; this is the function of the safety/operations persons assigned to that effort. Maintenance responds to any damage by first documenting the damage, assessing the repair priorities, scheduling bus repairs, and finally, verifying that the bus has been returned to a like new appearance when completed. Operators assist in detecting body damage through their daily pre-trip inspection of the vehicles and documenting it on their DVIRs and the Vehicle Check Sheets. The Maintenance Supervisor will inspect buses with DVIRs noting damage before pullout. When damage is reported, a work order is generated and the damage repair is scheduled. Transdev personnel perform all typical body component replacement using prepared items such as:

› Glass replacement › Mirror replacement › Side panel replacements › Fender rubber replacement › Door adjustments and › Access door replacement replacement We will submit monthly reports to The Comet detailing any accident repair work done. Maintenance Tablets Transdev will put all maintenance inspections in the hands of the Technicians through the use of tablets. This will improve the Technicians’ efficiency by putting the work order and the inspection in hand during the inspection. Additionally, it will give Maintenance personnel access to the inspection checklist as well as maintenance manuals and parts manuals. Tablets also provide the ability to photograph any defects found making the repairs easier to pinpoint by other Technicians. Lastly, using tablets facilitates better tracking of maintenance- related trends and deficiencies to reduce the miles between road calls. Road Call Procedures Roadcalls are a form of customer interruption that Transdev strives to reduce. There are a number of mitigation efforts to curtailing roadcalls. It begins with our PM program designed to ensure that vehicles are properly serviced at regular

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intervals. The next mitigation activity is the proper use of pre and post trip inspections for identifying and correcting issues as Operators are starting or ending their day. Last, but not least, reviewing the vehicle health to proactively resolve issues before they occur. When all three of these fail, we are unfortunately left with a service interruption. Following are our steps to manage these and reduce them. Proper daily pre-trip inspections, daily service lane inspections, and periodic preventive maintenance inspections are all designed to prevent buses from failing while in service. These processes combine to reduce the frequency of failures on the road. In the event that an unavoidable service interruption happens, our team performs the following tasks: Upon notification of a mechanical failure, our team immediately dispatches out one of the fully provisioned maintenance trucks to the location. Our proposed Supervisor and maintenance staffing is designed to respond to service interruptions immediately. 3.5.3 Facility Maintenance and Security Transdev’s Facility and Equipment Maintenance Plan prescribes a preventive maintenance program that meets or exceeds equipment manufacturer recommendations and ensures a safe working and operating environment at our facilities. Transdev’s preventive maintenance inspection (PMI) program is designed to assure dependability of equipment and facilities, as well as, employee safety. In order to properly manage the maintenance function, performance standards have been established. These standards are continually assessed through key operational areas such as safety, equipment reliability, and timely service. Through this process, adverse trends can be identified, areas of less than optimum performance can be isolated, and improvements planned and initiated. Adherence to performance standards requires Transdev’s Facility Manager to have routine access to data, which accurately reflects the quality of performance of various maintenance functions. We understand the level of complexity these facilities brings to The Comet system; therefore, we are partnering with MPulse Maintenance Software, one of the top rate maintenance software companies, to implement a robust facility maintenance management software at both facilities. With MPulse, the facility maintenance data provided will have sufficient detail to pinpoint any problem areas, so that management can concentrate on efforts to remedy the problem. Collection of data requires compiling information from the source, including maintenance personnel and office staff using tablets to collect data. This maintenance plan provides a description of the maintenance management information and control system Transdev employs in maintaining its facilities and equipment in a safe and reliable operating condition. MPulse - Facility Maintenance Software Transdev is taking facility management to the next level by not only providing strong staffing, but also a robust facility management system

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integrated with other Transdev management systems to provide The Comet an easy to use facility reports and dashboard of all facility management data. The following includes some of the benefits of MPulse:

Proactively manage preventive maintenance on buildings and equipment Simplify work order administration Easily track and oversee maintenance activities Notify technicians & managers of work order status updates Manage & track work orders Capture data and provide robust reports Stable system with over 20 years of proven track record MPulse presents an easy-to-use, browser-based user interface that helps us manage facilities maintenance processes and capture the data required for reporting without the software getting in the way of the real job – facility maintenance.

Facility Inspections Jerry Bowers will be fully dedicated to keeping the equipment in good and safe working order. With Jerry’s years of experience working at the Comet, we are confident that he will continue to make improvements to our overall facility maintenance programs. Standardized PMI Scheduling Procedures A properly designed PMI program enhances facility reliability and lengthens assets life. Transdev has established a standardized procedure for scheduling PMI’s. This plan is the most important element of the total facility maintenance management system. The PMI scheduling procedure is implemented to ensure that facilities are kept in safe, reliable, working order to meet daily operational requirements.

Preventive Maintenance Program: At all facilities, Transdev has implemented a comprehensive preventive maintenance program for all the appropriate assets. The details of the preventive maintenance program have been

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developed using Original Equipment Manufacturers (OEM) standards for routine, monthly, quarterly, semi-annual and annual maintenance on all the installed equipment. OEM Standards: The preventive maintenance programs are based on the maintenance manuals supplied by The Comet. Best-in Class: The energy asset preventive maintenance program will continue to utilize the best-in-class industry practices for each individual piece of equipment, as well as the experience and past practices of the operations and maintenance staff. In the Appendix is a table of typical maintenance activities that outlines maintenance tasks and frequencies for equipment Preventive Maintenance. We will tailor our approach to facilities’ systems to ensure optimum performance and reliability for all the facilities. Monthly Safety Inspections The Safety and Training Manager also performs a monthly safety inspection for all areas of the facilities. The inspection targets a variety of areas such as safety, housekeeping, OSHA compliance, EPA concerns and facility repairs. When a hazard or discrepancy needs immediate attention, a work requisition is processed immediately. The inspection and/or form are forwarded to the facility Manager immediately. The facility Manager takes the inspection reviews and delegates corrective action to the responsible departments. All discrepancies are scheduled to be repaired prior to the next inspection. Random Inspections Using Transdev’s Corporate safety team, we will randomly audit the facility for environmental and safety compliance. This service comes at no additional cost to The Comet and ensures that we are maintaining your facilities to the highest level. Through this inspection, a work requisition is generated and documented in MPulse. Consultant inspections serve as an audit. The inspections ensure that preventive maintenance is being performed. Reports recording the audit will be made available to The Comet. Secondary Contractor Inspections As a commitment to supplier diversity, Transdev will continue to contract with various local and regional vendors to maintain specialized equipment or perform building trade tasks at its facilities. A list of contacts and their responsibilities is provided below.

Emergency Generators HVAC Shop Roll Up Doors Fueling Station Clarifiers Facility Fire Extinguishers Air Compressors Sweetwater Authority

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Facility Repairs Timely and accurate reporting of deficiencies is essential in maintaining a reliable and safe facility. Unreported, uncorrected deficiencies cause unnecessary facility deterioration, down time, and low productivity that result in high maintenance costs. Transdev utilizes a series of steps to identify facility problems and deficiencies. Needed repairs are identified through the following steps:

Preventive Maintenance Facility Routine Walk-Through Inspections. Monthly Safety Inspections. Work Requisitions. The Comet Inspections Facility and Equipment Warranties Transdev staff is knowledgeable with enforcing warranties of equipment, systems, and installations. We will review all The Comet equipment warranty documentation. The MPulse system will also be used as an important tool in tracking warranty obligations of manufacturers and installing contractors. It is important to understand that warranties do not eliminate the need for proper maintenance on the equipment and in fact warranty requirements highlight the importance of timely scheduled maintenance, properly performed, and fully documented in order to keep warranties in full effect by the manufacturers and installers. Record-Keeping System The Facility Manager or his/her designee is responsible for a record-keeping system that maintains a permanent history of maintenance and inspection activity for each building and piece of equipment at both operations and maintenance facilities. MPulse data will be available to The Comet at all times. Facilities Cleaning and Landscaping Transdev partnered with two local DBE firms, Brunson Cleaning Company and Julietta landscape Management, to ensure that both facilities’ receives a high level of cleaning and landscaping care. Cleaning Schedule Brunson Cleaning Company will provide all necessary janitorial needs for this project at both the Downtown Transit Center and at the operations and Maintenance facility. The chart below indicates our facility cleaning schedule. Please note that these are minimum recommended frequencies and are completed more often as needed.

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Function Minimum Frequency

Keyed Offices Twice a week Public administrative areas Daily Kitchen, Break and Restroom areas Daily Downtown Transit Center Restroom Every 30 Minutes Downtown Transit Center Trash removal As Needed

Transdev is strongly committed to success of The Comet transit system. To that end, we have partnered with a local DBE Janitorial company to provide supplemental cleaning and security service, which has significantly improved cleanliness of the transit center. We are pleased to see The Comet changing the janitorial responsibilities of both facilities to the contractor. Transdev will continue its efforts to improving the overall experience of our customers at the Transit center and while using our service each and every day. Landscaping The Downtown Transit Center and the Bus Operations and Maintenance Facility are assets that need proper care. These facilities are also a focal point of The Comet system. Transdev will partner with Julietta Landscape Management to provide landscaping needs for both facilities. We will ensure that The Comet has review and approval of any landscaping changes prior to implementation. Facility Security Plan Transdev has a sincere concern for the welfare and safety of its employees, consultants and contractors as well as the public it serves. The operation and maintenance of The Comet’s assets requires a continual emphasis on security, from the procurement of new systems and equipment, through the hiring and training of employees, to the management of the organization and the provision of service. The security function must be supported by an effective capability for emergency response, both to support resolution of those incidents that occur on transit properties and those events that affect the surrounding community served by Transdev in Columbia, SC. System Safety Security and Emergency Preparedness Plan The System Safety Security and Emergency Preparedness Plan for The Comet system, which is located on the CD Appendix included with our proposal,

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describes the policies, procedures and requirements to be followed by management, maintenance and operating personnel in order to provide a secure environment for agency employees, volunteers, and contractors, and to support community emergency response. Downtown Transit Center Facility In September/October 2014, Transdev - with approval from The Comet - conducted a pilot program whereby Transdev provided added security at the Transit Center utilizing a South Carolina DBE firm, New-Age Protection. We started with a Guard I scenario whereby the guards were not armed, but moved to a Guard II program (armed) recently based on our findings. In conjunction with New-Age, we determined that to appropriately handle the security and customer service issues at the Transit Center the appropriate schedule is as follows:

TIMES OF SERVICE Terminal One Shift 2nd Shift Wkdy 1 Guard (17 hrs) 2nd (6 hrs) 5 am – 10 pm 1 – 4 pm 6 – 9 pm Sat 1 Guard (16 hrs) 2nd (6 hrs) 5 am – 9 pm 1 – 4 pm 6 - 9 pm Sun 1 Guard (16 hrs) 2nd (6 hrs) 5 am – 9 pm 1 – 4 pm 6 – 9 pm

The cost per hour of service is $24.52 per hour for the guards (based on Guard II), including all administrative costs. Transdev covered the $12,433.80 bill for September, and will cover a bill for October which will be above $15,000 in cost due to the move to Guard II. Based on a review of the hours for November, December and January the cost for that period for the same level of service would be $51,222.28, or $17,074.09 per month.

We recommend the following:

Allow Transdev, in an effort to continue the improvements at the Transit Center to: o Set up a 2 month pilot for added cleaning services at the Transit Center before the new contract, with Transdev covering all costs during the pilot. o Transdev will provide and install an 8 camera video system with DVR at the Transit Center, with Transdev covering all costs. The system will become the property of The Comet. The pilot provides an opportunity to continue improvement of an area of the system that has been a concern for some time.

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The Comet Bus Operation and Maintenance Facility In addition to the Downtown Transit Center security, New- Age Protection will provide security service to the Bus Operations and Maintenance Facility. The pilot program at the Transit Center provided both The Comet and Transdev an evaluation time. We understand that both The Comet is pleased with the level of professionalism that this organization has brought to the Transit Center. New-Age Protection will provide the same level of professionalism and care to the Lucius Road facility. Safety Committee A Safety Committee will continue to oversee the safety practices and standards of Transdev’s operations. Meetings are held every month to review the performance, inspect facilities, and discuss any safety related topic. Participants include the senior management team as well as representatives from the drivers, mechanics and supervisors. This committee will also audit The Comet contract from a safety perspective annually. Operator records and accident reports are reviewed to determine if re-evaluation is warranted based on their performance. Monthly Safety Meetings – Monthly safety meetings are organized with the participation of all Operators and other staff members under the supervision of the Safety and Training Manager and General Manager. Specific topics of the month are discussed and an update on the accidents of the month is given and addressed. It is during those monthly safety meetings that the awards for the safety recognition program are distributed. Safety committee agendas can be distributed to The Comet staff in advance of the meeting. Regional Safety Committee – Transdev‘s Regional Safety Committee oversees the safety practices and standards of all the Transdev operations. Conference calls are conducted every month to review the performance of each contract and discuss any safety related topic. The committee also includes representatives from each of our regional locations. This committee will conduct an annual audit of The Comet’s contract from a safety perspective. Operator records and accident reports will be reviewed to determine if reevaluation is warranted based on their performance. Smart Drive - Technology to Support Accident Prevention Four of the largest challenges for transit operations are:

Improving safety through reduced accidents and incidents Improving ride quality for passengers Reducing safety-related costs Improving fuel efficiency performance to reduce costs Transdev has worked closely with vendors from around the world to help meet these challenges for its clients. We realize that our classroom and behind the wheel training, while comprehensive, can only go so far in providing the

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information on the hundreds of thousands of possible scenarios that an Operator can face every day. As a result Transdev has partnered with SmartDrive to provide real-time tracking of safety incidents. This system, installed currently on 28 sites and over 2,000 vehicles, has resulted in a reduction in accident frequency of over 27% on average. The following section describes the SmartDrive system as well as the additional benefits that the Comet can continue to achieving through the use of Smart Drive system. SmartDrive is an on-board recording system that makes it easy for fleet managers to improve Operator safety and reduce operating costs. The system, comprised of a camera recorder and a connection to the engine’s computer, tracks speed and logistics from the road, then reviews and identifies critical safety events and operational inefficiencies. Fleet managers get daily recommendations to respond quickly and deliver sustainable savings –all through an easy-to-use, managed service. In the event of an incident, the system will recognize to turn on its recorder. This can be triggered either by a sharp braking, a rapid turn, or an Operator flipping the recorder on. (The camera also records the interior of the bus, making the system doubly valuable as a tool for Operator to record unruly and dangerous passengers.) The recorder compiles video from 15 seconds before and 15 seconds after the incident, and sends the video wirelessly to a server that can instantly be reviewed by a SmartDrive team or a safety manager. This system has proven extremely valuable incidents and accidents where accurate reporting is required, as well as a training tool for showing Operators exactly what happened in an incident—and how to correct that in the future. SmartDrive: Is a powerful tool in Operator safety and claims resolution Reduces major collisions by focusing on the correction of unsafe acts Is a vital tool for fuel reduction and eco-driving Offers a fully-managed service that gives us the information and tools necessary to train better, smarter, and more efficient Operators Training Eco-Driving SmartDrive also has a powerful eco-driving component that monitors Operators’ fuel-saving driving practices, and enables us to train to further deepen these practices. The system provides safe, real-time, cumulative feedback for Operators on their efficiency, and reduces fuel consumption. This supports our clients, who are highly affected by rising fuel costs.

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The eco-driving system, using a three light ranking system, lets Operators know in real-time whether they are driving efficiently or not. The lights flash green, yellow, or red every few minutes, giving Operators real-time feedback on whether they are driving safely and in a fuel efficient manner or not. SmartDrive has done extensive research on the system, and found it to not be distracting to Operators, while being a valuable tool for improving efficiency. SmartDrive’s Unique Technology Measures Fuel-Wasting Behaviors Unlike DriveCam, the SmartDrive system connects directly with the engine’s computer, allowing it to recognize quick accelerations or quick braking as it happens. These events are unsafe and waste fuel. Along with that, the integrated GPS system allows managers to track idling, another fuel-wasting practice that can raise costs exponentially. A direct connection to the engine computer also provides speedometer records, idling records, HVAC usage, and other components that measure an Operator’s efficiency. By connecting to the engine computer, the system gathers a great host of data points. More data points mean a more comprehensive understanding of our Operators. This system makes it so we aren’t just seeing one or two isolated events a week. We understand recurring patterns of behavior that can be corrected. Thus, by using technology to gain a better understanding of our Operator’s behaviors, we are able to provide detailed, custom training to each Operator to address each issue. Training Smart, Efficient Operators Perhaps most importantly, SmartDrive provides concrete material (video, data) that can be used to show Operators exactly what they’re doing right—and wrong—on the road. We use the video and data collected by the SmartDrive system to build comprehensive Operator profiles. We then meet with our Operators and show them exactly how they can improve their driving. We call this system by the four R’s:

Record Respond Review Reinforce The system allows us to record incidents, review them with a SmartDrive team to understand exactly what happened, respond to our Operators with the findings, and reinforce good driving behaviors. Having technology is all good—but it’s only powerful when it’s used in a smart way. We are committed to using technology in a smart way to improve the safety of our operations. Comparison to DriveCam We understand that many of our competitors currently utilize DriveCam technology; however, we believe SmartDrive is a better option. To create a side-

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by-side comparison between the two systems, we installed a SmartDrive camera system on buses that already had DriveCam. The results were staggering. For every one incident caught on DriveCam, SmartDrive caught six incidents. Through our training program, the Operators on these buses were retrained and within weeks saw their safety performance increase dramatically. This is due to the following reasons:

SmartDrive utilizes more sensitive technology that gathers more data points, which means better quality data. SmartDrive’s accelerometer, speedometer and GPS sensors gather more accurate data. SmartDrive facilitates better focus on Operator profiles and coaching on patterns, not just dissecting isolated events. SmartDrive provides more video footage for coaching, retraining and teaching. Disaster Recovery Plan The overall purpose of the Transdev, Columbia SC SSEPPP is to optimize -- within the constraints of time, cost, and operational effectiveness -- the level of protection afforded to Transdev, Columbia, SC passengers, employees, property, equipment, contractors and any other individuals who come into contact with the system, both during normal operations and under emergency conditions. A complete copy of this plan along can be found in the CD Appendix, and our basic Data Backup and Restoration plan can be found in the Appendix section of this proposal. Printing Transdev understands that through its Operators, Dispatchers, Supervisors, Managers and Transit Center operation, it has the most current knowledge of the inventory of bus schedules and maps available for schedule racks located on the vehicle and around town. The Comet is shifting responsibility for map and schedule printing to Transdev, under the provisions detailed in the RFP.

Uniforms and Appearance Taking care of the details is an important part of success. One of those details is making sure uniforms are fitted and delivered on time. Transdev will continue to use its corporate accounts to provide all uniforms for all employees who need them. We will measure prior to training, use training sessions to catch any employees who haven’t been measured and offer other times as may be needed. Fare Policy and Ticket Sales Transdev will work with The Comet to ensure that our personnel understand and adhere to the fare structure for the service. Transdev operators will be effectively trained on the fare categories and will be provided with detailed fare structure information.

72 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Operators will require each boarding passenger to pay the required fare. At the end of each route, the Operator will take the fares and manifest and turn them into the Dispatcher. All fares will be placed in a secured revenue storage area for later accounting. Transdev uses the following revenue control policies and procedures. Conditions of Employment For sensitive positions, such as those involved in vault pulling or money counting, the conditions of employment are tightened to include:

An extensive background check and job clearance before a person is hired or promoted. Surveillance by management. Management’s right to rotate assignments of money counters, and other security personnel. Written Rules and Regulations Transdev has established written rules for persons in positions that deal with vault pulling or money counting. These rules are a part of the employee training, and a copy is given to employees in such a position.

Unauthorized persons are not permitted to be present in the money counting area. Unauthorized persons are not permitted to touch bagged money and money- counting equipment. Authorized personnel shall report the presence of unauthorized personnel immediately to their supervisors. Management retains the right to keep all persons in sensitive areas under surveillance. There is to be only one set of keys to fare safes. These are kept in a lock box in the Project Manager’s office. Keys are to be signed out at the beginning of fare pulling, and signed back in at the end. All money collected during fare pulling will be placed in a safe, and it will remain until counted the following morning. The money is deposited at the bank three times a week. Revenue Reports and Audits Information regarding fares is entered in the Trapeze database, which is then used to verify the amount collected during fare pulls. Audits of the fare pulling process are undertaken randomly. These audits include spot-checking data to ensure they are being entered correctly. Should there be a discrepancy between the fares reported by the farebox and the fares collected, a review of all data for that vehicle will be conducted and a recount of the fares will be made. After these measures are taken, if there is still a problem, management will conduct an

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internal investigation. Performance in this area is closely monitored and violations may result in the termination of employment. Promotion, Information and Advertising Transdev understands that The Comet shall be responsible for all marketing and advertising programs and promotions. All revenues obtained in the sale of advertising will be retained by The Comet. The Comet will provide all on-board flyers or “car cards” for ad rails and information centers and Transdev shall be responsible for prompt posting and timely removal of expired information. Transdev shall not advertise, either by public means, handbills or direct mail, for the services being provided without prior approval of The Comet. Transdev will coordinate with The Comet for all promotions.

Service Standards Transdev will support and coordinate with The Comet on establishing all routes, schedules, fares and policies for the operation of transportation service and policy. Transdev agrees to make recommendations periodically (or when requested by The Comet) concerning changes in routes, schedules, fares or policies. Transdev shall prepare all necessary documentation and, if needed, provide testimony relative to any contemplated change in schedule or classification of fares or in service or in routing. Any change in schedules is subject to the approval of The Comet.

Route Cancellations, Weather-based Service Disruptions and Regularized Service Changes Transdev will adhere to The Comet’s policies for communications in the event a route is cancelled or any reduction of transportation services by The Comet due to inclement weather or other unforeseen circumstances.

Innovative Strategy or Service Quality Enhancement Plan

A Commitment to Continuous Improvement The force that converts a Quality Assurance Program from a measurement tool into a valuable tool is the commitment to use the data from the QA Plan to drive continuous improvement. Transdev is an organization that cares about quality. Given this fact and the reality that retaining our business depends on our ability to maintain and improve operational, maintenance and safety performance, Transdev is committed to continuous improvement. Here are the steps we will take to implement a cycle of continuous improvement at The Comet

› Every employee will be evaluated annually, and a portion of each employee’s annual evaluation will be performance against the prior year’s goals. In addition, each employee will be required to set new goals for the coming year, and these goals will form the basis for next year’s evaluation. This approach of evaluating based on goal- setting and achievement against goals will raise the bar for each employee each year.

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› Transdev will establish simple methods for reporting overall performance on key performance indicators to all of our employees—and including those on the front line. Examples of metrics we will report routinely include: system safety, including our Safety Culture Index and the number of days since our last accident and workplace injury; on-time performance; and customer satisfaction › We will celebrate success. Most of Transdev’s programs, including DRIVE and our employee safety, attendance and customer satisfaction programs include rewards and recognition for success.

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76 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 4. Client Satisfaction, Reporting and References Reporting and References Reporting 4. Satisfaction, Client

4. Client Satisfaction, Reporting and References

4.1 DART Paratransit Services The Paratransit service delivery method and staffing is in Tab 2 of our proposal. 4.2 Communication and Transparency with Clients Good relationships depend up consistent, honest communication. If there is a lack of trust between us and a client, the service could suffer. As much as we strive to provide the best service possible, sometimes we fall short of this goal. When we make a mistake our policy is to communicate this as quickly as possible to our customer. Besides communication regarding accidents or incidents which have a specific set of procedures, the threshold we utilize is simply based on operating in the most ethical manner possible. For example, at The Comet, before the AVL system was in place, there was no real method to monitor missed trips, and there was not a reporting requirement; however we recorded any trips we missed and subtracted from the monthly invoice. After a routine maintenance inventory audit in another location in the South, it came to our attention that the parts clerk had been falsifying records. As soon as we were aware of the issue, our RVP contacted the client and explained the information that we had and notified him that we would be conducting a more in- depth investigation. We kept the client fully informed during the process and presented the result as soon as it was concluded. Although it was not a good situation, we were able to maintain the trust of our client because we were forthright with the information. At a recent management summit in Chicago, all of the attendees participated in an ethics session. For an hour groups of 30 discussed how they viewed fellow employees, managers and company leadership in terms of how they valued ethical behavior. They then ranked Veolia on a scale of 1-10. While final results are still being tallied, some comments heard include, “I tell my employees that it’s better to be honest and upfront about the bad stuff so that when we do things right, our client will know we are telling the truth.” As well as, “I know that the leadership of our company is leading by example and they really do expect us to be completely honest in every aspect of our operation.” As your partner for the last 10 years, we have undergone three Triennial Reviews, two Comprehensive Operations Analysis, a Management Performance Review along with a multitude of requests from City, County and DOT officials. While results have not been perfect, there have never been findings that you were not already aware of and we have been cooperative in providing information above and beyond what our contract requires. If given the opportunity, we will continue to operate The Comet in this open and accountable manner.

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4.3 One Team/One Service Approach Transdev will be an extension of The Comet. Our actions, our service and our staff are all of reflection of not only Transdev, but The Comet. To the public, there is no discernable difference. As a result, we have worked to develop a partnership based in mutual trust, honesty, and a mutual interest in continually improving services and will support the efforts of other providers to share our locally developed best practices. To achieve this we will continue to strive for:

Regular and open communication Honest discussion of problems when we see them, with a focus on developing solutions rather than assigning blame Providing transparency through access to our Vision technology and invitations to training and other Transdev sponsored activities. Participation in The Comet sponsored events Work in partnership with The Comet’s other service providers to deliver a service which is seamless to the customer. Our Clients Agree

Client Survey Questions Rating Overall Satisfaction 4.86 Satisfaction with Local Management Team 5.00 Qualities of Local Team: (Communication Skills, 4.56 Flexibility, Attitude, etc.) Engagement of employees in safety mindset 4.43 Is responsive to your new and ongoing needs and 4.86 requests Finds solutions to problems 4.86 Responsiveness of Region Vice President 4.86 Keeps us, the client, informed 4.86 Is a business partner, not just a service provider 4.71 Passenger Care/Customer Service 4.29 Is focused on continuous improvement 4.50 Provides good value for money 4.50

Transdev’s Customer Service Plan has been successful in our operations. While we stand behind our commitments, our actual performance speaks for itself. A recent survey of contracting clients shows that our culture, our leadership and

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our capabilities are more than just talking points. They are manifested in the service we provide. Our clients were asked to rate our services and management from a scale of 0 to 5, where 5 is the best. We are proud to present the performance or our corporate team serving this contract. 4.4 Familiarity with FTA Requirements and Reporting Transdev is very familiar with the FTA Uniform System of Accounts and reporting requirements for the NTD. As with all our contracts, we know that a number of daily, weekly and monthly reports will be required to track and monitor service. We are accustomed to preparing operational reports and have done so successfully at The Comet for 10 years. 4.5 Strike Since 2002, Transdev has maintained a great working relationship with the Union leadership. We are proud to say that we have not had a strike at The Comet since 2002. We understand that in the event of a strike by Transdev employees that causes a disruption in the provision of service as outlined in this RFP, The Comet may, at its discretion, terminate the Contract without penalty. Alternatively, The Comet may temporarily procure services from another provider(s), in which case Transdev shall be responsible for any and all costs associated with the provision of such service that is above the unit cost being paid to the contractor at the time. Transdev shall not be entitled to payment of any funds for services not being provided due to a strike. Any and all damages to The Comet vehicles caused by interim operators shall be Transdev’s responsibility to repair. Included in the Appendix is a letter of recommendation from The Comet’s Union. 4.6 Changes in Responsibility Mutually agreed upon changes in the Contract between The Comet and Transdev may require a change in either the Contract pricing. If a mutually agreeable effective hourly rate cannot be established, The Comet shall make the final determination. Transdev shall have the right to challenge that determination as provided in The Comet’s Procurement and Contract Administration Policy. 4.7 Audit Settlement If at any time during the term of the Contract or at any time after the expiration or termination of the Contract, authorized representatives of The Comet or of any other federal or state agency funding, in whole or in part, the Contract, audit Transdev’s performance under the Contract and such audit finds that Transdev overcharged for its services to The Comet's, Transdev agrees that the difference shall be either: (a) repaid within thirty (30) days to The Comet by cash payment, or (b) at The Comet's option, credited against any future payments required under the Contract. If such audit finds that The Comet owes Transdev more for services provided under the Contract, The Comet shall pay the difference to Transdev by cash payment within thirty (30) days, provided that in no event shall

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the repayment exceed The Comet's maximum obligation to Transdev for the audit period. 4.8 References Charleston Area Regional Transportation Authority – Charleston, SC Transdev has partnered with the Charleston Area Regional Transit Authority (CARTA) since 1999 and operates a number of transit services, including fixed route, express, Paratransit, trolley, shuttle, and on demand services. CARTA’s 214 employees provide just below five million passenger trips per year. Transdev provides a full range of functions for CARTA, including: operations, maintenance, Tel-a-Ride Paratransit reservations, scheduling, dispatch, customer service, and ADA certification. Our operational performance at CARTA has been strong, including 96 percent on-time performance for fixed route services. We are even more proud, however, of our strong maintenance efforts at CARTA which resulted in a perfect PMI record for 2009 through 2012 – 100 percent on-time. In addition, CARTA’s maintenance Roadeo team recently took 1st place in the South Carolina state competition in 2012 and Dick Fogel, Bus Operator received SCDOT Driver of the Year in 2012. Two Bus Operators were chosen for the Bus Ride Hall of fame for exceptional service and driving. In addition, our CARTA operation has one operator with over three million miles without an accident, 10 operators with over two million miles without an accident, and seven with over one million miles.

Charleston Area Regional Transportation Authority client information:

Agency Name Charleston Area Regional Transportation Authority Name of contact Jeff Burns, Interim Executive Director

Phone Number 843.724.7195

Mailing Address 36 John Street, Charleston, SC 29403 Start/Finish Date 1999 to present

Size of Contract $13 million

Mode Fixed Route & Paratransit Number/Type of Fleet 103 Fixed/21 Para

Collective Bargaining/ ATU contract expires June 2015 Arbitrations in Past 36 mos No arbitrations

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Safety Record 2.90 accidents/injuries per 100,000 miles Employee Injuries 7.46 per 200,000 labor hours in the past 24 months

% of DBE Participation .92%

Loudon County Transit – Leesburg, VA Since 1999 Veolia Transportation has been providing commuter services for Loudoun County Transit. Today Loudoun has a 65+ vehicle fleet operating on 50 lines Monday through Friday. Our 100 employees provide professional, high-quality service, to Loudon County’s “choice riders”. Service has grown over 500% since we began in 1999. We have always had an excellent working relationship with our workforce, which is represented by the Teamsters. Our Maintenance team at LCT is held to high maintenance standards for the fleet of MCI and International buses. We are very proud of the condition we have kept these vehicles in and that we have achieved over 20,000 miles between road calls. Our dedicated team currently coordinates service from two different yards, serving park & ride facilities and bringing passengers into Metro DC. The customers we serve are choice riders that demand not just an on time vehicle but a clean one with a friendly driver. Over the years we have been fortunate enough to receive some very positive feedback from these riders:

Loudoun County Transit client information: Agency Name Loudoun County Transit

Name of contact Nancy Gourley

Phone Number 703.737.8086 Mailing Address One Harrison St, SE, 4th Floor, Leesburg, VA 20175

Email [email protected]

Client Since 1999

Size of Contract $7 million

Mode Fixed Route/Management/Operations & Maintenance Number/Type of Fleet 45 Fixed Route Vehicles Collective Bargaining/ ATU contract expires June 2015 Arbitrations in Past 36 mos No arbitrations Safety Record 2.50 accidents/injuries per 100,000 miles

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Employee Injuries 7.60 per 200,000 labor hours in the past 24 months % of DBE Participation NA

Georgia Regional Transit Authority (GRTA) -Xpress

Since 2007 Veolia/Transdev has provided management services for GRTA. The Commuter Express service provides regional transportation from the outlying areas of Atlanta to the main downtown business district. Transdev employs 131 employees who operate and maintain 105 MCI buses. Ridership hit 2,111,475 last year which is a 50% increase since we began operating the service in 2007. This commuter service originates in several outlying areas of the metro Atlanta region and transports employees to banks, government offices and fortune 500 companies in downtown Atlanta. These employees make on average $100,000 and have high expectations for the service quality, vehicle appearance and timeliness. Georgia Regional Transit Authority client information:

Agency Name GRTA

Name of contact Kirk Fjelstul

Phone Number 404.463.3070 Mailing Address 245 Peachtree Center Avenue Suite 400 Atlanta GA 30030

Email [email protected]

Client Since 2007 Size of Contract $200,000

Services Provided Fixed Route/Management

Number/Type of Fleet 98 Fixed Route Vehicles Collective Bargaining/ IBT Local 528 contract renewed 8/2014 runs Arbitrations in Past 36 mos through 5/2017, No arbitrations Safety Record 3.18 accidents/injuries per 100,000 miles Employee Injuries 8.32 per 200,000 labor hours in the past 24 months

% of DBE Participation NA

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Charm City Circulator – Baltimore, MD The Charm City Circulator (CCC) is an innovative shuttle that provides free service in downtown Baltimore. CCC was created through a partnership between the downtown Baltimore businesses, hotels and the University of Maryland. Transdev worked with all the partners to develop a service that meets the various needs of the services patrons. Transdev has been heavily involved in all aspects of creating, operating, and marketing the CCC, including designing the vehicles, routes, schedules and bus stops, as well as naming/branding the service. For this project, Next Bus technology was implemented to inform passengers when they can expect the next bus at many of the stops. Additionally, mobile applications have also been implemented and we manage social media outlets to ensure all feedback is responded to. We also manage a Text Alert system for emergencies and service changes for customers who subscribe. Similarly to Loudoun County, the ridership demographic is that of a choice rider. The expectations of these riders include superior customer service and pristine vehicle conditions. We have continued to meet and exceed these expectations which can be evidenced on Twitter, Facebook and Foursquare. Service continues to grow each year as we add routes and extend the service area. In its few years of operation, the CCC has received, and continues to receive, local, regional, and national notice and notoriety in addition to numerous awards for all system applications. Charm City Circulator client information:

Agency Name Charm City Circulator

Name of contact Barry Robinson, Chief of Transit and Marine Phone Number 443.984.3696

Mailing Address 417 E. Fayette St, Room 527, Baltimore, MD 21202

Email [email protected] Client Since 2009

Value of Contract $5.5 Million

Services Provided Maintenance and Operations Number/Type of Fleet 30 Fixed Route Vehicles Collective Bargaining/ Current contract expires May 2016

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Arbitrations in Past 36 mos No arbitrations Safety Record 13.94 accidents/injuries per 100,000 miles Employee Injuries 11.41 per 200,000 labor hours in the past 24 months % of DBE Participation NA

Prince George’s County – The Bus Transdev has partnered with Prince George’s County since 2001 to operate and maintain The Bus’ fixed route services. The Bus’ 170 Operators provide approximately 363,315 trips per year, operating over 2.7 million miles per year. The Prince George’s fleet of 100 Thomas and Gillig buses is maintained by 20 Technicians. Transdev operates a customer service call center for Prince George’s County utilizing our NextBus system as the key to a positive customer service experience. NextBus proactively assists operations in managing on-time performance, resolving service issues and providing riders with timely, accurate bus arrival and departure information. Other transit technology resources at The Bus include Odyssey Smartcard fareboxes and SmartDrive. Prince George’s County client information:

Agency Name Prince George’s County

Name of contact Geralyn Bruce, Chief of Transit Administration Phone Number 301.883.5585

Mailing Address 9400 Peppercorn Pl., Largo, MD 20774

Email [email protected] Client Since 2001

Value of Contract $16.8 Million

Services Offered Fixed Route/Maintenance/Operations Number/Type of Fleet 88 Fixed Route Vehicles Collective Bargaining/ In 2014, renewed 2 yr contract ends June 2016 Arbitrations in Past 36 mos 2 arbitrations in the past 3 years Safety Record 2.95 accidents/injuries per 100,000 miles Employee Injuries 15.91 per 200,000 labor hours in the past 24 mos % of DBE Participation NA

84 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 5. Disadvantaged Business Enterprise (“DBE”) Engagement and Goal Achievement Enterprise (“DBE”) Engagement Enterprise (“DBE”) 5. Disadvantaged Business and Goal Achievementand Goal

5. DBE Engagement & Goal Achievement

Transdev is committed to meaningful DBE participation in the delivery of The Comet’s service. In searching for a true partner who we believed The Comet could entrust with its brand as it has entrusted us, we knew that finding a local business would be of the utmost importance. There are many out of state DBE’s that could have some experience with other systems, but we wanted to find local, Columbia owned business that would understand the people and be invested in the outcome of the services they delivered. To that end, we conducted a strong DBE outreach efforts in Columbia and surrounding communities. A detailed DBE outreach document is located in the Appendix 5.1 Transdev DBE Compliance Officer As part of our commitment to The Comet’s DBE program, Transdev will appoint Nicole Smith, owner of Influence PR, as our DBE Compliance Officer to serve as a single point of contact to the DBE vendors. Nicole will have the following responsibilities:

Serve as the point of contact for The Comet’s DBE and Transdev’s DBE vendors Work closely with vendors to resolve issues related to payments or contract execution Vendor management including monitoring of contractor performance Ensures that The Comet receives all DBE reports on a monthly basis Work closely with The Comet’s DBE office to resolve contractor/vendor issues Document all vendor/contractor issues Work closely with the General Manager to develop contingency plans to ensure our compliance with The Comet’s DBE requirement. Nicole is a local DBE business owner that understands Columbia and South Carolina business environment. 5.2 Paratransit Service Delivery, Customer Service, Parts Management, Vehicle Cleaning and Fueling Transdev is very pleased to have found Chris Land of Transport Care Services to handle the operation of the DART Paratransit services including the reservations, scheduling, dispatch, customer service, supervision and “Where’s My Ride” calls, vehicle cleaning and fueling as well as the maintenance parts inventory acquisition and management.

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Since its inception in 2010, Transport Care Services (TSC) has been committed to providing the highest quality and most efficient service to our clients throughout South Carolina, North Carolina and Georgia. TSC is a non- emergency medical transportation provider committed to on-time transportation service. The organization has extensive US Veterans Affairs and State Government experience providing non-emergency and Wheelchair & Stretcher transportation region wide. Chris Land is the owner of Transport Care Services and is responsible for the day-to-day operations of the non- emergency medical transport services the company provides for Richland County and surrounding areas. He oversees all operational functions of the business and its fleet of over 20 transport vehicles. Chris has owned and operated TSC since its launch, and applies his 27 years of experience in the transportation industry to ensure that the highest quality and most efficient service is provided to all of its clients throughout South Carolina, parts of North Carolina and Georgia. He has been able to seamlessly apply his extensive transport experience to the healthcare industry which serves the company well in its commitment to provide prompt, courteous, yet affordable transportation services for hospitals, nursing homes, long-term care facilities and healthcare networks which best fit the needs of their patient customers. Prior to establishing TSC, Chris was the owner and operator of UPS stores in Columbia and Fort Jackson, SC as well as Fort Benning, GA. He served in various managerial positions within UPS. Transdev will work with TSC to transition all of our current Paratransit employees dedicated to successful and efficient delivery of the Paratransit service. These employees will still work out of The Comet offices; however they will be employed by Transport Care. Chris will be responsible for recruiting, hiring, training and monitoring the work performance of these employees. TSC will also own and maintain the Trapeze scheduling Software and AVL system for the Paratransit service. Reporting Structure and Organization Chart Transdev and Transport Care Services have developed a strong and effective staffing plan that will still provide Transdev’s Regional Vice President, Derrick Breun, an oversight role of the Paratransit service working directly with Chris Land and The Comet staff. Sandra McKinley, Paratransit Manager for Transdev has accepted a position of Paratransit Manager of this project with Transport Care Services reporting directly to Chris Land. This means that the service quality will remain the same as Sandra has been involved with this project for a very long time.

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We believe that our partnership with Transport Care Services will take the Paratransit service to the next level. Sandra McKinley - Paratransit Manager Transport Care Services proposes Sandra McKinley to fill the Paratransit Manager role for The Comet. As Paratransit Manager of The Comet’s DART service for the past nine years, Sandra’s knowledge of the system, customers and expectations of the service are invaluable in delivering reliable paratransit service to all that depend on it. During her tenure with Columbia, she has implemented programs that have reduced overall workers’ compensation injuries (over 1,300 consecutive workers’ compensation accident-free days operated), and created new safety programs to reduce accidents (more than 500 consecutive accident-free days). Prior to her role as Paratransit Manager, Sandra spent four years as Transdev/Veolia’s Safety and Training Manager where she provided oversight of 150+ employees at two California locations. She has a Bachelor of Arts degree in Business Administration from United Business College. 5.3 Mystery Rider Program Transdev will partner with Influence PR, owned by Nicole Smith a Certified local DBE, to implement a Mystery Rider program providing a quality assessment audit from the passenger’s perspective and support our objective of being a customer-focused culture. This program and variations of it have been deployed in many locations and modes throughout the US and world. 5.3 Janitorial Service

After going through a very selective process, Transdev selected Brunson Cleaning Company, a local DBE cleaning service provider. We pride ourselves with providing small and minority-owned business around the world. While Brunson Cleaning Company is an established, locally owned company

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in Columbia, we believe that our partnership will provide them a unique set of opportunities and benefits. We look forward to working with Darantzy Brunson, president and CEO of Brunson Cleaning Company. 5.4 Security Service Transdev selected New-Age Protection as its security service provider for both facilities. New-Age is a veteran and minority-owned small business incorporated in 2003. New-Age provides professional services, logistics support, management support, information technology and security support services to government and industry clients. Their primary focus is providing Armed/Unarmed Security Guard Services. New Age is currently staffed with over 164 employees. New-Age has and will continue to select exceptionally qualified personnel who are highly experienced and meet or exceed all customer requirements. Transdev and New-Age, led by Mr. Ronn Wright, President of New-Age Protection, have partnered to improve the overall experience of our passengers at the Transit Center, making sure to have adequate security (including two guards during peak hours) and customer service at this location. We understand that our competitors could propose a cheaper security service; however, we think a cheaper and less effective security service will not resolve the issues that The Comet is facing at the Transit Center. 5.5 Landscaping Service As previously mentioned in our proposal, Transdev will partner with Julietta Landscape Management, LLC, a full service commercial lawn and grounds maintenance provider in business since 2009, to provide landscaping services at both facilities. The services to be provided by Julietta Landscape Management include but are not limited to mowing, edging, shrub trimming, blowing, debris removal, seasonal planting, fertilization and power washing. Julietta services properties in the Columbia, Lexington and Orangeburg areas, South Carolina. Julietta Landscape 5.6 Other Services provided by DBE Vendors It is important to note that in addition to the above DBE vendors, Transdev will also utilize the service of several local DBE vendors from Columbia and surrounding communities. Some of the services include:

Printing and Office Supplies – LaJoia Broughton, Alpha Business Essentials

Tire Services- Strategic Tire

And many more.

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5.7 Transdev Internship Program Transdev will partner with local colleges and universities, including USC, to provide local students interested in transit operations the ability to see how transit is run through their own eyes. Students wishing to be interns will shadow Dispatchers, Customer Service personnel and Management through their daily activities. This program has a two-fold focus: one is to provide students with a program to learn about the industry; and the second is to grow transit leaders of the future. We will work closely with area colleges to determine if students can get college credits for participating in the program. We will collaborate with The Comet to ensure that the program meets the agency’s needs.

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90 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 6. 6. Forms Required Required Forms

Tab 6: Required Forms

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Appendix a. Article from Tourisms and Travels

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94 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

b. Letters of Commendation

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98 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Carol S. Mosser 2420 Glenwood Road Columbia, SC 29204

May 1, 2013

Comet 3613 Lucius Road Columbia, SC 29210

TO WHOM THIS MAY CONCERN: Since 2005, I have been a regular consumer of The Comet. Over the years, I personally have campaigned for funding and other needed resources as these issues have arisen. This bit of background serves to let you know that I do write this letter from my personal experiences.

Sandra McKinley and her reservations and dispatch staff have performed their jobs well considering that appropriate funding has not always been available. Sandra and her staff have always put the best interest of the consumer first. Sandra and her staff have always strived to notify consumers of time and route changes in a timely manner and have made suggestions as to how the consumer might re-plan their travel due to these cuts because of inappropriate funding. In addition, when new consumers apply for service, she and her staff are always prompt to notify consumers of their acceptance for immediate access into the program.

As a Comet consumer, I would make the following recommendations: extend reservations hours from 7 A.M. to 6 P.M., extend service route hours to 11 P.M. Monday through Friday, and have some hours on Saturday and Sunday for reservations. Have all drivers work reservations at least one week per year and have all reservationists work as a driver at least one week per year. This gives everyone needed understanding of the role that each play to make this operation even more effective.

In the overall program over which Sandra is responsible, her people perform well and have a genuine heart of concern for those consumers with special disabilities and other health issues that make using other means of public transportation prohibitive because of price and equipment accessibility.

Sandra and her staff should be considered top notch and I personally recommend them to any company such as Comet, where they are an asset and make major contributions to the company.

Cordially, Carol S. Mosser, Comet Consumer

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 99 Executive Summary & Start-Up Plan

Ms. Sandra McKinley, Paratransit Manager Veolia Transit,

Ms. McKinley: I am pleased to write this letter of commendation for the DART staff. Our son Charles, Jr. has utilized the DART service for more than 10 years for transportation services to work and around the greater Columbia area for other events/activities. The staff have been very helpful and accommodating during the times that Charles has needed service and we are thankful for the assistance. We strongly support the DART system and are happy to proclaim our commendations and support. If I can provide further information please contact me. I will send a hard copy of this letter under separate cover.

Charles P. Austin, Sr., Dean School of Humanities, Arts and Social Sciences, Benedict College

May 2, 2013

Dear Ms. McKinley,

As my wife and I are Dial a Ride Transit subscribers, I would like to take this opportunity to personally thank you and your staff for providing a very essential service. I frequently use DART for doctor's appointments and to get to part time jobs. My wife relies on DART to take her to work and bring her home on a daily basis. Without this vital service, my wife would have tremendous difficulty getting to work.

Your staff demonstrates dedication and reliability in performing their job duties on a daily basis to ensure that DART riders get to and from their destinations as quickly as possible. On the occasions when my wife or I have experienced problems with a reservation or a pick-up time, I have always received good Customer Service and the problem was handled in a timely manner.

Your dedication to make the DART experience as accessible as possible was demonstrated when you contacted me to arrange getting the brochures transcribed into Braille. Thanks to Ms. Sherlene Potts you now have these brailed materials. Again, this action by you and your staff demonstrated your dedication to the riding membership.

In conclusion, thanks again for the services you provide on a daily basis and for the positive attitude in providing these services. If I can ever be of service to you or your staff, please let me know.

Mike Sutton, 502 Deerwood St., Columbia, SC 29205

100 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

c. DriverMate User Guide

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 101 Executive Summary & Start-Up Plan

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102 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet Note: Features, functions and screens may vary slightly depending on your version of the software. Log On Arrive a Pick Up • Touch and hold the 1. Touch the DriverMate Icon to event launch the application • From the pop up menu select Arrive

2. Enter your run number and odometer • After Arriving, a Enter the other items if you were instructed to do so timer starts to calculate the wait time before a valid No Show 3. Select Login • Select Perform or Cancel at Door from the pop up menu anytime after the Arrive • After the timer reaches the valid wait time, you can request a No Show (No Show menu option is not Itinerary Screen available until the wait time is over)

Location / Address

Client Name

Estimated time to arrive Perform a Pick Up • After Arriving, select Perform • The passenger info screen (below) appears • Confirm the information is correct • Touch the Perform button Client Space Type • You will then be prompted to confirm the fare, touch the Perform button again to perform the event View Event Details • Select the event to view additional information

Event Details: Trip Information Screen

Client Name

Pick up / Drop off Event Details: Client Information Screen address (Scroll Down to View) Event Types Pick up Drop off Phone Number

Pull Out Pull In Fare to Collect

Estimated Time

Scheduled Time Break Lunch

Location Comment

• The Passenger screen appears • Perform the trip to save • Perform the event • Use the drop down menus to the changes change the information as needed

Changing Fare Collected Adding and Deleting Arriving Groups Passengers • Arrive the first event of the group • Perform the event • All events will show as “Arrived” • The Passengers screen appears • After Performing the event touch • Touch in the Fare Collected field and the Add Passenger button update the fare

• Touch the • Now you are in the Group List screen Perform button • To remove a passenger, touch and when complete hold the passenger to open the pop up • “Collect” the fare for each event (or No Show or to save the menu and select Remove Cancel at Door) – touch and hold the event to changes open the pop up menu

Receive Messages • New messages will pop up in front of any open screen • Collect the fare for each event as you would for • To view saved messages, press the menu an individual trip key on the tablet, and select Messages from the menu, followed by Incoming Messages

• Touch the back button to return to the previous screen

• Touch the delete button to delete a selected message • After a fare has been collected it will show in the group list Send Messages Performing Groups • Once a fare has been collected for each trip, • Open the messages touch and hold an event to open pop up menu screen and select Perform Group

• Select Send Message followed by either Canned Message or Text Message

• For a Canned Message, select the message to send and touch Send from the • For free text messages, use the pop up menu keyboard to enter your message, then touch the send button

d. Local Management Team Resumes

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 103 Executive Summary & Start-Up Plan

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104 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

LARRY LIVINGSTON

Professional Experience:

2013 – Present Transdev Services, Inc. General Manager

› Duties include overseeing the day-to-day operational management, communicating with the client’s Executive Director regarding service changes, preparing annual budget and corporate reports. › Responsible for monitoring and overseeing the entire operation.

2011 – 2013 Veolia Transportation Services, Inc. Assistant General Manager

› Assisted in the day-to-day operational management, customer interface, safety and security, maintenance, required reporting and compliance, as well as the administrative management of the contract. › Responsible for the comprehensive supervision of the Operations Department and the associated general staff duties.

2006 – 2011 Veolia Transportation Services, Inc. Operations Manager

› Managed 71 employees (Coach Operators, Supervisor/Dispatchers); prepared route changes, run assignments, dispatcher/supervisor evaluations; assisted with negotiating union contract; assisted General Manager.

2001 – 2006 Connex TCT Assistant Manager

› Managing 82 employees (Coach Operators, Supervisor/Dispatchers); prepared route changes, run assignments, dispatcher/supervisor evaluations; assisted with negotiating union contract; assisted General Manager.

2000 – 2001 Atlantic Express Assistant Manager

1998 – 2000 SCE&G...Transit-Fleet Department Transit Operation Supervisor

› Supervisied 38 employees (Bus Drivers, Dispatchers); prepared route changes, run assignments, coach operator evaluations, street rover and training; conducted monthly safety meetings; assisted with negotiating union contract and various programs.

1996 – 1998 SCE&G...Transit-Fleet Department Transit Coach Operator/Transit Coordinator

› Trained new bus drivers in Columbia and Charleston, South Carolina. › Administered/trained drivers for road test and explained company policy and procedures in compliance with the Department of Transportation (D.O.T) and American Disability Act (ADA).

1972 – 1996 SCE&G...Transit-Fleet Department Transit Coach Operator/Relief Dispatcher

› Drove bus, prepared routes and over-the-road (charter bus driving). › Worked as Relief Dispatcher for two consecutive years; Assigned operator work, cashiered and answered telephones.

1972 – 1972 Owen Steel Company Truck Driver

› Picked up and delivered mail from one plant location to another.

Training Seminars:

› VMAP104: Managing Within the Law › 2013 Safety Academy › Supervisory/Leadership Training › Fred Pryor Seminars Training including business writing, grammar and usage › Defensive Driving and ADA Training › Dale Carnegie Employee Development Course › Amalgamated Transit Union Education Program › Leadership Training Seminar- George Meany Center for Labor Studies › Completed Phase II Training Program in Mechanical Operation › Amalgamated Transit Union Education Program for Guidelines, Constitution, and General Laws

› Completion of Phase I Transit Training Course-Human Relation Program › DOT NDMS Earthquake Exercise › Emergency Management Division (Emergency Evacuation) › AMEREX Fire Orientation Course › Run Cutting Course › Veolia Management Advancement Program

JACQUELINE E. BOWERS

Professional Experience:

2014 – Present Transdev Services, Inc. Operations Manager

› Duties include managing 82 employees (Coach Operators, Supervisor/Dispatchers); prepare route changes, run assignments, dispatcher/supervisor evaluation; assist with negotiating union contract; assist General Manager.

2008 – 2014 Veolia Transportation Services, Inc. Operations Analyst and Customer Service Manager

› Responsible for daily input of operator and maintenance hours in KPI program; prepares and submits quarterly ridership and any other requested reports for CMRTA. › Assisted Operations Manager with interviewing new employees, amending all routes, driver paddles, headway sheets, public schedules and run bids; performed duties for the Office Manager and Operations Manager in their absence; as Customer Service Manager I was responsible for three full-time employees and one part-time employee. › Assisted dispatchers with all computerized reports and daily tasks; prepared and submited monthly corporate reports and Daily GM report; prepared billing invoices for Fixed Route and Paratransit to be submitted to CMRTA. › Reviewed employment applications as needed and maintained a tracking log; audits bi- weekly payroll; responsible for inputting data in Financial Gauges on a daily basis. › Monitored and logged customer complaints/commendations for Fixed Route and DART services; counseled operators regarding customer service complaints. › Responsible for organizing the Stuff-A-Bus campaign for WLTX and the Salvation Army.

2007 – 2007 Fairfield County School District Substitute Teacher

› Administered lesson plans for elementary and intermediate schools; responsible for teaching all subjects; assisted in Computer Lab as needed; assisted in Attendance Office as needed.

2002 – 2006 Jenkinsville Water Company Part-time Clerk

› Responsible for company’s bookkeeping; prepared all necessary documents and reports for yearly audit; prepared and presented financial reports for monthly board meeting; updated billing program on the computer to reflect water rate changes; prepared water usage chart to

be used by office staff; collected and posted customer payments; prepared monthly water bills; communicated with customers regarding account matters.

1998 – 2000 South Carolina Electric & Gas Company Administrative Specialist B

› Responsible for all related clerical duties including revising and transmitting documents for the Engineering Services Department; monitored budget for entire department; assisted with organizing purchase orders; monitored employees timesheets.

1995 – 1998 South Carolina Electric & Gas Company Dispatcher

› Responsible for all areas pertaining to the 34 routes of the city buses; assigned daily work to coach operators according to company contract; coordinated with Fleet Services Department for bus repairs; assisted cashier with counting money from fare boxes and prepared deposits; entered data in computer relating to all passengers and daily mileage of each route; collected electric bill payments from customers that needed to be reconnected; appointed as Transit Coordinator when position became available.

1992 – 1994 Jackie’s Beauty Supplies and Boutique Owner/Operator

› Responsible for ordering, pricing and stocking all supplies and merchandise; prepared bank deposits; assisted customers with purchasing merchandise; monitored inventory.

1988 – 1992 S.C. Department of Motor Vehicles Administrative Specialist

› Performed administrative duties for the Deputy Director of Planning; assisted with preparation of feasibility studies and reports prepared by staff planners; monitored the director’s operating expenditures to assure they were within budgetary allocations; assisted with developing formats for statistical tables; researched data to determine the need for additional equipment and/or facilities; prepared reports for Administrative Hearings Department; prepared payroll for department employees.

Educational Experience:

› BA, Interdisciplinary Studies – University of South Carolina › Medical Language and Transcription Studies – At-Home Professions College

› Training Courses:

o Customer Driven Service o Transit Supervisor Certification Course o National Transit Database o Reasonable Suspicion Determination o Step Up to Managing People

BETTY ROBINSON

2010 – Present Veolia Transportation Services, Inc. Safety and Training Manager

› Responsible for making sure that all safety rules and regulations are followed and are with in compliance with OSHA, DOT and FTA guidelines for Columbia Fixed Route and Paratransit; complete monthly building inspections and ground inspections; submit monthly reports to the National Transit Data Base. › Review all applications, driving record and background checks; assist with the interview process of all new employees; train all new employees in the classroom and behind-the- wheel; responsible for making sure all employees are in compliance with DOT Physicals yearly DMV checks and Background checks; responsible for drug and alcohol Program (random, reasonable suspicion and pre-employment). › Keep records of all accident and incident reports and enter the information into Webrisk; check Smart Drive daily and counsel the employees on coachable clips; investigate all accidents and Incidents; investigate all workers comp claims and keep records and record into Webrisk.

2004 – 2010 Connex TCT / Veolia Transportation Operations Supervisor

› Dispatched, issued run assignments, and assigned vehicles to the drivers; answered the telephone and assisted customer service; kept records and recorded data into VDS. › Checked DriveCam and coached employees; responsible for data changes to Digital Recorders (added and deleted information, changed routes); completed accident reports; completed on board and trail checks; assisted the Safety and Training Manager; communicated with the Maintenance Department on mechanical issues and breakdowns.

2001 – 2004 Connex TCT Bus Driver

› Transported passengers to and from their destination; assisted passengers with route information, issued transfers, collected fares; filled in for dispatch when needed.

2000 – 2001 Atlantic Express Bus Driver

› Transported passengers to and from their desired location; issued route schedules and transfers to passengers; completed pre trip and post trip on vehicle assigned.

1995 – 2000 South Carolina Electric & Gas Bus Driver

› Completed a pre-trip and post trip of assigned bus; transported passengers to and from their desired location; issued transfers and schedules to the passengers.

1986 – 1995 Fairfield County Transit System Bus Driver

› Transported passengers to and from their destination on a fixed route; transported private school students to different locations throughout the county; drove charter buses for the School District and private organizations; assisted the mechanic with breakdowns and small mechanic issues; dispatched as needed.

1983 – 1986 Charm Corporation Seamstress

› Operated several different types of sewing machines making House Coats and Pajamas.

› Computer Classes – Ace Learning Center › Computer Classes – Gordon Learning Center › Certifications:

o CDL Certified o DOT Certified o Safety and Security Manager (CSSM) o Passenger Service and Safety Certified Trainer (PASS) o Classroom and Behind The Wheel Trainer Certification (Eastern Region)

› Training Courses

o Accident Responder Training (ARTAP) o Paratransit Operator Training o TAPTCO Enhancement Training (ODP) o Safety Training & Rural Transit Course (Train The Trainer) o Instructor Course in Bus Operator Training (TSI) o Reasonable Suspicion Determination (TSI) o Substance Abuse Management And Program Compliance o Harassment Prevention (VMAP001) o National Incident Management System (NIMS)

DARIN KEITH BLACK

Professional Experience:

2007 – Present Veolia Transportation Services, Inc. Director of Maintenance

› Direct the maintenance, servicing, and repair of vehicles consisting of commuter, fixed route, and dial-a-ride vehicles; responsible for the operation and maintenance of the facility and equipment; Maintain parts inventory and monitor inventory control procedures. › Plan, coordinate, and assign work to a staff of 25 shop personnel, including mechanics, utility workers, parts manager and office manager; participate in the development of policies and procedures related to maintenance and safety.

2005 – 2007 Southeastern Freight Lines, Suwanee, GA Mechanic

› Maintained a fleet of road tractors.

2001 – 2005 Matco Tool Distributor Self-Employed

› Authorized tool distributor, traveled to repair shops in designated area and sold tools to Technicians working in the Shops. Purchased tools from Matco Tools, Inc. and resold to customers, maintained inventory of $125,000 in tools on mobile truck. Maintained customer accounts for repayment of tools purchased, collected payments on a weekly basis.

1998 – 2001 First Vehicle Services, Gainesville, GA General Manager

› Maintained fleet and provided customer service to the City of Gainesville; vehicles include police, fire, street, and solid waste departments; provided vehicle history information to Gainesville department managers and assisted in making recommendations when needed. › Prepared and maintained the site budget and provided information to corporate office when needed; maintained vehicle records, parts inventory, and provided facility maintenance.

1998 – 1998 Salem National Lease, Durham, NC Service Manager

› Maintained fleet and provided customer service for vehicles that are leased both long and short term; supervised and scheduled workload for employees and maintained parts department and provided facility maintenance.

1995 – 1998 Transit Management of Durham, Durham, NC Assistant Maintenance Director

› Supervised and prepared mechanic work schedules to provide maintenance and repairs for fleet of transit coaches and support vehicles; used maintenance software for data management of materials, maintenance, and repairs as well as cost analysis for budgeting purposes; assisted the Director of Maintenance with budget preparation and management.

1991 – 1994 Town of Chapel Hill, Chapel Hill, NC Technician

› Maintained a fleet of transit coaches and support automobiles.

1990 – 1990 Williams Detroit Diesel-Allison, Atlanta, GA Technician

› Performed tasks on many series of Detroit Diesel Engines.

1987 – 1990 Covington Diesel, Charlotte, NC Technician

› Performed tasks on many series of Detroit Diesel Engines.

Educational Experience:

› Auto Diesel Technician – Nashville Auto Diesel College › Supervisory Skills – Durham Technical College › Management Skills – Durham Technical College › RTA Maintenance Software – Ron Turley & Associates › 60 Series Engines – Covington Diesel › RT8812 Electrical and RT8802 A/C Heat – TMC Transit Coaches › ASE Certifications:

o A/C Systems, R12 o H2 Diesel Engines o H3 Drive Train o H5 Suspension and Steering o H7 Heat and A/C o A2 Automatic Transmissions

› Section 608 A/C Certificate, Type II Technician

JERRY BOWERS

Professional Experience:

2014 – Present Transdev Services, Inc., Columbia, SC Facility Maintenance Manager

› Responsible for the maintenance and repairs of facility and building equipment.

2010 – 2014 Veolia Transportation Services, Inc., Columbia, SC Fleet Maintenance Supervisor

› Managed employees who repair, maintain, clean, and fuel a fleet of buses and vans; responsible for facility and building equipment repair. › Oversaw clerk carrying out departmental record-keeping and parts inventory records. › Supervised mechanics that make major and minor repairs, inspections, adjustments and replacements; responsible for scheduling work shifts; prepared daily, monthly, and annual reports as required by client and company procedures.

2009 – Present Veolia Transportation Services, Inc., Columbia, SC Mechanic

› Repaired, maintained, cleaned, and fueled buses; responsible for major and minor repairs, inspections, adjustments and replacements.

1998 – 2008 Atlantic Group/VC Summer Nuclear Plant, Jenkinsville, SC Working Auto Shop Foreman

› Maintained vehicles, trucks and equipment; rebuilt and replaced diesel and gas engines and automatic and manual transmissions; performed DOT inspections and replaced decals as needed. › Scheduled and performed preventative maintenance; utilized computerized diagnostic equipment; responsible for reading wiring diagrams and repaired electrical problems. › Transferred heavy equipment to various SCE&G Plants; maintained vehicles in safe and clean environment in accordance to regulations; monitored the work of Technicians. › Prepared and reviewed reports daily to assure proper handling of vehicle defects, part orders, work orders and PMI forms in a timely manner. › Assisted in planning and conducting safety meetings; attended workshops to remain knowledgeable of new trends and technologies pertaining to equipment and all vehicles.

1992 – 1998 Lake Murray Technology Center – Irmo High School, Irmo, SC Auto Technology Instructor

› Taught basic auto mechanics; prepared students for district competition in automotives; prepared daily lesson plans; maintained records of grades and attendance; held parent/teacher conferences.

Assistant Varsity Football Coach

› Coached defensive backs; graded game films; transported players and coaches to and from games safely.

1982 – 1992 Ken Hyatt Chrysler Plymouth Dealership, Columbia, SC Auto Technician

› Pulled and distributed work orders; performed mechanical repairs as stated on work orders; inspected vehicles for additional mechanical problems and made recommendations based upon findings; repaired electrical problems; attended safety meetings.

Educational Experience:

› Physical Education Degree – Indiana University › DOT Certified › CDL Certified › Training Courses:

o Conflict Resolution o Learning to Lead o Step Up to Managing People o Managing Yourself o Accident Responder Training Program o Genfare – Odyssey Farebox o Veolia Supervisor Academy Program o Managing Within the Law

e. Corporate and Regional Support Resumes

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 105 Executive Summary & Start-Up Plan

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106 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

DERRICK E. BREUN

2008 – Present Veolia Transportation Services, Inc. Chief Operating Officer of New Orleans Regional Transit Authority

› Responsible for providing monthly reports directly to the RTA board of commissioners. › Assisted in managing the complete post-Katrina reconstruction of the fixed bus, light-rail, and paratransit transportation system. › Revamped all fare collection procedures and systems resulting in revenue increases of 14% in four months over a 6% ridership increase, and reduced Extraboard requirements from 50% to 15%; implemented a new demand response, Lil’ Easy, services throughout the system drawing nationwide media attention. › Created proper documentation for rail compliance within state DOT and FTA regulations (previously delinquent by 18 months) including presentation of new safety and emergency preparedness manuals. › Directed compliance in relation to ADA regulations within the paratransit services; implemented new safety policy and procedures and new employee manuals with union buy- in; implemented new paratransit/ride-line call centers with recording capabilities. › Upgraded all security measures including camera system, count room, and overall facilities; reconstructed all schedules.

2005 – 2008 Veolia Transportation Services, Inc. General Manager – Jefferson Transit (JeT)

› Oversaw all aspects of transportation services operation, the GFI system including count and reconciliations, and oversaw the operations and maintenance of the entire organization; handled all union matters including contractual negotiations combining two separate contracts into one. › Controlled the process for joining two fixed-route transit operations including evaluating staff after the merger; implemented the then newly created Safety Policies and Procedures, and the world-class Operator Development Program, as well as created a new emergency plan. › Worked through the aftermath of Hurricane Katrina including payrolls, housing employees on site, service cutbacks, massive furloughs, service increases and multiple run-cuts; successfully set-up and attended meetings between Jefferson Parish officials, the Louisiana Congressional Delegation and the FTA to spur additional transit funding. › Acted as a political liaison between Veolia corporate offices in Chicago and local political officials; served as the Pension Plan administrator and was in charge of plan rollover during the combination of the operations.

› Developed a five-week Business Communications training program; oversaw all environmental audits receiving high marks on all. › Handled all negotiations with potential clients from Jefferson Transit and River Parishes Transit Authority for paratransit services; directed successful service start-ups.

2000 – 2005 Louisiana Transit Co., Inc. Assistant Manager

› Responsible for all scheduling and operational activities, personnel decisions, benefits management, employee disciplinary actions, governmental and public relations, accident investigations and reporting, procurement, and fulfilling OSHA requirements. › Prepared and executed safety programs and directives; served as United Way corporate director; directed the implementation of two major capital projects totaling $4 million. (AVL/Security Camera/Passenger Counter and Odyssey Farebox.) › Oversaw the implementation of Jefferson Eastbank services new route – first in ten years.

1995 – 2000 Political Campaign Consultant

› Served in various senior roles for campaigns related to various candidates and issues.

› Bachelor of Arts, Political Science – University of New Orleans › TSI’s Transit Safety and Security Program Certification › Transit System Safety Certification › Transit System Security Certification › Effectively Managing Emergencies Certification › Transit Incident Investigation Certification › D.O.T. Drug and Alcohol Regulations Training › FTA Rail State Safety Oversight Training › National Transit Institute, ITS: Solving Real Problems › U.S. Department of Transportation, Fatigue Awareness Training › COMDATA, Drug and Alcohol Training › JSEC, Employment and Benefit Law Update

MARK NICHOLSON

2008 – 2012 Veolia Transportation Services, Inc. Senior Director of Maintenance

› Lead national efforts in the development of best practices in the areas of shop operations, resource utilization, and the utilization of RTA software. › Assist Regional Directors and General Managers in utilizing monthly reporting metrics to build improvement strategies for maintenance departments. › Assist with the development of Regional Maintenance Directors in the areas of process management, utilization of RTA and utilization of reporting metrics. › Assist with the acquisition and development of new business in the areas of fleet assessment, operational assessment and facility assessments. › Support Purchasing Department with assessment and requirements for replacement parts materials and non-revenue fleet selection focused placed on green technologies when applicable. › Assist with identifying and the development of training requirements at all levels of the maintenance organization › Assist in creating consistency in shop procedures, tooling and supervision practices. › Conduct maintenance audits at selected locations to ensure compliance to Veolia policies. › Enforce compliance with all safety and environmental policies in all fleet maintenance activities.

2008 – 2012 Veolia Transportation Services, Inc. – South Central Region Regional Director of Maintenance

› Responsible for maintenance oversight and client relations for multi-state region including Texas, Georgia, North Carolina, Mississippi, Louisiana and Florida; overseeing 24 locations with approximately 1,500 vehicles and 800 employees.

2006 – 2008 Veolia Transportation Services, Inc. – RPTA, Mesa, Arizona Director of Maintenance

› Reduced out of service vehicles from an average of 52 to an average of 38. › Instituted programs to enable the achievement of the Maintenance incentives as high as 20,000 per month. › Implemented programs to reduce fuel and maintenance costs by 31%. › Implemented and managed repair programs that increased road call mileage by 40%.

› Reduced inventory by 1,000,000 from original inventory. › Developed new procedure and implemented Veolia’s standardized processing in parts procurement. › Increased PM quality from scores of 30% to an average of 99%.

2000 – 2006 Veolia – ATC/Vancom – Cobb County, GA Director of Maintenance/Assistant General Manager

› Financially revitalized the maintenance department from a $700,000 budget overrun to a $120,000 under budget operation. › Developed and instituted mechanic certification program. › Designed and developed capital procurement programs saving the company in excess of $400,000 annually. › Stabilized labor/management relations by increasing communication and participation with union officials. › Development incentive programs for mechanics resulting in improved morale and employee retention. › Revitalized the fleet from a 750 mean miles between road calls to current operating statistic of 12,000 mean miles between road calls. › Redesigned preventative maintenance program.

1997 – 2000 Veolia – ATC/Vancom – Las Vegas, Nevada Maintenance Foreman

1991 – 1997 Dallas Area Rapid Transit – Dallas, Texas Equipment Service Mechanic and Foreman

› AMEREX Fire Suppression › Carrier Transit A/C Systems › CSA International Natural Gas Cylinder and Facility Inspection › Cummins Power Plant › Detroit Diesel (WTEC & DDEC World Transmission) › EPA Refrigeration Certification (Type 1 & 2 and R12) › Hymer Articulated Coach Joint › I/O Controls Diagnosis and Repair › Kroll Articulated Joint

› Lift U Wheelchair Lift and Equipment › NABI Electronic Controls › New Flyer (Allen Bradley Electrical Diagnosis) › Ricon Wheelchair Lift and Equipment › Sutrak A/C Systems › Thermo-King Coach Air Conditioning › Twin Vision Destination Sign Diagnosis and Repair › Vansco Electronic Multiplexing

KESI S. DORNER

2008 – Present Veolia Transportation Human Resource Generalist

› Direct the implementation and execution of Human Resources policy and procedures for multiple departments; direct the employee life cycle process to include: application, pre- interview investigation and screening, hiring, new employee setup, payroll, leave of absence, discipline, resignation and termination. › Responsible for activities within the HR department which includes employee counseling, policy clarification, recruiting, exit interviews, benefit administration (including 401(k), FMLA, STD); manage the administration of the company payroll. › Direct compensation matters including job evaluations, job description creation, and ensuring competitive internal/external position by conducting and analyzing pay data; guide the union grievance process to ensure timely responses. › Issue legal responses (EEOC, Unemployment) to minimize unfavorable determinations; ensure employment actions are appropriately documented and consistent with policies and laws; mentor Senior Staff as needed; seek and design processes utilizing technological solutions.

2004 – 2007 Automatic Data Processing (ADP) Implementation Specialist

› Coordinated the delivery of HR products and services through effective use of the defined implementation methodology; communicated with the client in developing, clarifying and managing service expectations. › Performed project management, project planning, analyzed client requirements, assisted in creating the functional design, managed data conversion, monitored project progress and oversaw parallel testing.

2003 – 2004 RSM McGladrey Benefit Support Specialist

› Marketed and shopped heath, dental, life, insurance quotes as well as other benefits for clients; evaluated benefit portfolio and made recommendations based on client needs and budget; developed a document to assist sales associates in better educating their clients about our benefit services during the initial sales meeting. › Conducted monthly benefit education meetings with new and seasoned sales associates to insure the awareness of new legislative laws or policies affecting the insurance or HR industry.

2001 – 2003 Merrill Lynch & Co. Specialist, Health and Insurance Services, HR

› Responsible for reviewing, thoroughly researching, and responding to appeals regarding HR legal issues including medical and dental claims, benefits policies, employment policies, payroll, and FSA; ensure company’s benefits & policies are in compliance with ERISA, IRS, and HIPPA regulations; conduct benefit training sessions for HR Service Center and Case Managers. › Reconciled several HMO billing discrepancy reports on a monthly basis; performed updates on PeopleSoft to reflect employee’s life event changes; resolved escalated remedy cases regarding medical claims, dental claims, payroll, FMLA, LTD, STD, 401(k); processed COBRA, HIPPA, retiree, and life insurance requests; PeopleSoft 7.5 open enrollment testing , HRIS implementation testing, New hire web testing

2000 – 2001 Staten Island University Hospital Benefits Manager, Human Resources

› Responsible for the coordination and communication of the Benefits Programs, including the Retirement and Savings Plans, Flexible Benefits Program, Life Insurance, LTD, as well as fund contributions to Labor Unions. › Supervised and trained benefit staff; resolved payroll discrepancies; conducted weekly new hire orientation meetings; provided retirement counseling for current employees and retirees; processed QDRO’s, pension distributions, hardship withdrawals, and loans from prior and current Defined Contribution plans.

› Master of Public Administration – Troy University › BA, Political Science – Rutgers University, Rutgers College › GA Health & Life Certification – May 2004

CHRISTOPHER G. BRYAN

2007 – Present Veolia Transportation Services, Inc. Director of Business Technology

› Provide software support and oversight for Veolia Transportation’s paratransit and demand response systems using technological applications. › Responsible for providing integration between operations and software packages including Ecolane DRT, Trapeze Software, Route Match, Stratagen, and Veolia proprietary software. › Responsible for driving business unit improvements at each division that will result in Veolia’s continued leadership position in the transit industry.

2004 – 2007 MV Transportation, Inc. Director of IT Projects

› Coordinate support for over 100 operating divisions. › Design, develop, and maintain Application Service Provider (ASP) infrastructure for remote operations. › Oversee development of the operational tools to support paratransit functions. › Provide analysis and consulting services related to use of Trapeze and other paratransit software products.

2000 – 2004 Trapeze Software Group Director of Paratransit

› Oversee development of the PASS product. › Coordinate all activities related to paratransit software within Trapeze. › Consult with transit properties and internal staff on management and productivity issues.

1999 – 1999 Trapeze Software Group Customer Care Manager

› Managed 15 person staff responsible for providing support to Trapeze software users. › Responsible for developing and monitoring a $2.5 Million budget for both paratransit and fixed route divisions. › Coordinated software development and consulting tasks for Trapeze’s paratransit customer base.

1994 – 1998 Trapeze Software Group Project Manager

› Managed all phases in the implementation of automated scheduling, reservations, and dispatching systems for transit authorities. › Developed custom software; provided technical support to installed systems. › Consulted with transit authorities on management and productivity issues.

1992 – 1994 Capital Metropolitan Transportation Authority Special Transit Service Systems Administrator

› Managed 25 person staff responsible for reservations and data collection. › Analyzed staffing needs, conducted performance appraisals, and designed programs to improve efficiency. › Coordinated the department’s implementation of the Americans with Disabilities Act (ADA). › Coordinated selection and implementation of new automated reservations, dispatch, and scheduling computer system.

1992 – 1992 Capital Metropolitan Transportation Authority Special Projects Contractor

› Developed monitoring procedures for the Special Transit Service (STS) division to ensure compliance with the Americans with Disabilities Act (ADA).

1992 – 1992 Capital Metropolitan Transportation Authority Personnel Specialist

› Contracted with the Human Resources Department to provide job descriptions in compliance with the ADA. › Revised existing descriptions and created missing descriptions.

1992 – 1992 Capital Metropolitan Transportation Authority Boarding & Alighting Project Administrator

› Coordinated activities for two boarding and alighting studies. › Hired and supervised contracted data entry staff, supervised data collection contractor, and provided technical computer support for generating reports related to the study.

1991 – 1992 Capital Metropolitan Transportation Authority Programmer

› Contracted with the STS department to review and analyze their current automated scheduling system. › Designed programs and studies to evaluate the effectiveness of automated scheduling with the existing system. › Developed and conducted a nationwide survey of other transit authorities to determine current scheduling capabilities and trends. › Assisted in the development of Capital Metro’s Initial ADA plan.

1990 – 1991 Capital Metropolitan Transportation Authority Personnel Specialist

› Screened applicants for available positions, developed advertisements/job postings, and performed other duties related to the hiring process. › Developed an automated applicant tracking system.

› Bachelor of Arts, Business Management – University of Texas at Austin, College of Business Administration

f. Paratransit Client’s that use Trapeze

Client Name Location Services Provided The Comet Columbia, SC Paratransit reservations, scheduling, dispatch, operations and maintenance. Baltimore City Health Baltimore, MD Paratransit/Dial-A-Ride Department Butte County Association of Chico, CA Paratransit reservations, Governments scheduling, dispatch, operations and maintenance. Charleston Area Regional Charleston, SC Paratransit reservations, Transportation Authority scheduling, dispatch, operations and maintenance. City of Tucson - Sun Van Tucson, AZ Paratransit operations and maintenance through a management contract. Cobb County Department of Cobb County, Paratransit reservations, Transportation Authority GA scheduling, dispatch, operations and maintenance. Greensboro Transit Greensboro, NC Paratransit reservations, Authority scheduling, dispatch, operations and maintenance. Jefferson Parish Gretna, LA Paratransit reservations, scheduling, dispatch, operations and maintenance. King County Department of Seattle, WA Paratransit operations and Transportation - King County maintenance Metro Maryland Transit Baltimore, MD Paratransit dispatch, operations Administration and maintenance. Napa County Transportation Napa, CA Paratransit reservations, & Planning Agency scheduling, dispatch, operations and maintenance. Nassau Inter-County Long Island, NY Paratransit reservations, Express - AbleRide scheduling, dispatch, operations and maintenance. New Orleans Regional New Orleans, Paratransit reservations, Transit Authority LA scheduling, dispatch, operations and maintenance.

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Client Name Location Services Provided Riverside Transit Authority Riverside, CA Paratransit reservations, scheduling, dispatch, operations and maintenance

San Francisco Municipal San Francisco, Paratransit brokerage, including Transportation Agency - CA eligibility, carrier subcontracting Muni and oversight, taxi oversight, fare media sales, customer service

Union County Department of Union County, Paratransit reservations, Human Service NJ scheduling, dispatch, operations and maintenance Victor Valley Transit Hesperia, CA Paratransit reservations, Authority scheduling, dispatch, operations and maintenance. Waukesha Metro Transit Waukesha, WI Paratransit operations and Commission maintenance through a management contract. Winston-Salem Transit Winston-Salem, Paratransit operations and Authority NC maintenance through a management contract.

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g. Training & Testing Once hired, it is impossible to overstate the critical role that training plays in developing and sustaining highly safety conscious vehicle Operators. That’s why we launched the Operator Development Program™ (ODP) for our Operators. Developed in a partnership with Avatar Systems, the industry leader in training development, this powerful curriculum and behavioral approach teaches all the essential skills to enable Operators to do their job at the highest level of safety and competence. The ODP integrates classroom courses, closed-courses and behind-the-wheel training modules. This curriculum includes our unique Going for Care™ customer service training representing the industry’s most innovative program for positively affecting customer attitudes towards their service. A sample curriculum has been included in the Appendix section of our proposal. Each Operator spends 56 hours in the classroom, 40 hours in a closed course, and 48 hours behind-the-wheel. There are 33 performance standards and skills that Operators must meet. Our emphasis is on modeling sound behaviors, and there is extensive practice and coaching from skilled, dedicated safety trainers at each location. We also have a team of TSI (Transportation Safety Institute) Master Transdev invests in training for all employees from Bus Operators to Managers. Key elements of our training and development programs include:

Providing training which results in excellent customer care and operational performance. Cultivating a positive culture through our employee CARE program. Encouraging employee development. Training for World Class Safety Training for regulatory compliance. The program also includes an important module on Customer Service, how we expect Operators to engage with passengers and be helpful, friendly, and professional. It also includes sensitivity training, which we developed in partnership with the National Safety Council for both Operators and Supervisors. We continually reinforce key concepts from our training programs in our regular safety meetings. We also organize our people into Safety Committees who reinforce safety practices and solve issues.

The ODP curriculum includes an Operator workbook, DVDs and an Instructor’s manual. It is integrated with the closed-course and behind the wheel training modules (described later in this section), with trainers covering classroom materials in the morning and then trainees putting their newly acquired knowledge and skills to work in the afternoon. The program is extensive and is

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focused on providing new applicants with the skills they need to drive safely, follow procedures, and provide good customer service. Operator Training Transdev’s paratransit Operator Development Program was designed specifically for our demand response operations. Our standard program is over 100 hours, where other companies’ standard program ranges from 40-80 hours.

Facilitated by our well-trained Safety Managers, the paratransit ODP classroom training includes 28 state-of-the-art training programs on seven DVDs that explicitly train Operators in every aspect of safe driving. Rather than lectures, these are participatory, engaging sessions that include extensive materials for Trainers (discussion guides, facilitator’s guides, Behind the Wheel trainer’s guide, etc.), a detailed Instructor’s manual and an Operator’s study guide. Quizzes and tests are used to document performance and learning, and there is a thorough final driving evaluation. Some of the key topics in our paratransit ODP Operator training include:

Intro to the ADA and Passenger Railroad Crossings Sensitivity Pedestrian Awareness ADA, Lifts, Ramps and Preventing Backing Accidents Securement Merging, Lane Changing and Professionalism and Customer Passing Service Special Driving Conditions Pre and Post-Trip Inspections Map Reading Mirrors and Reference Points Conflict Management Defensive Driving Accident & Emergency Operator Distraction Procedures Intersections NTI System Security Awareness Operator Training Content

Transdev will provide the following types of training to all Operators, including current Operators.

New Hire Training – This training includes classroom, closed-course driving and road training. New trainees without prior experience spend 144 hours in training. This is our Operator Development Program (ODP)

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Behind-the-Wheel Training – After completing the ODP Classroom, trainees are placed into revenue service with a Supervisor until they can pass predetermined tests. Annual Refresher Training – Each year, every Operator receives a minimum of 16 hours of refresher training. Topics for refresher training include updated information on Metro Mobility policies and procedures, safety awareness, customer service and passenger awareness. Remedial Training – Triggers for remedial training include but are not limited to accidents, excessive customer complaints, or being off work for extended periods of time. These are detailed later in this section. Evaluations – Every Operator and staff member who operates a revenue vehicle is evaluated at least once every six months. This will include in- service evaluations. License, background, and medical certification checks are conducted in accordance with regulations of appropriate governing bodies and the requirements of Metro Mobility. Ongoing Training Programs – Transdev believes training and its impact on a true safety culture cannot be minimized. As such, we provide ongoing required programs for Operators and other staff that focus on safety as a culture. Detailed Operator Classroom Training

Technical Training Introduction to Transdev, The Comet and the ADA – This segment is designed to familiarize trainees with Transdev as well as review The Comet policies and procedures. Trainees are also provided with an overview of the ADA. Introduction to the Vehicles – This portion of the training introduces the equipment which the trainees will drive and overviews the major systems, including steering, electrical, air, brakes, power train, lift or ramp equipment, and tie downs. Vehicle Dynamics – Next, our Operators are trained on how forces like kinetic energy, inertia, centrifugal force, gravity, and friction act on a vehicle in motion and on how to control the vehicle in light of these forces. This section addresses not only safety but also the customer service aspects of driving for passenger comfort and fuel economy. The topic of braking distance is also discussed in this section. Communication Systems – The training then concentrates on effective use of the on-board communication systems using the combination of MDTs and push to talk devices.

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Safe Driving

Defensive Driving – This section of the course introduces Transdev’s exclusive defensive driving course. The program focuses on four steps: 1) look ahead; 2) look around; 3) leave room; and 4) communicate. This program is designed to be taught in both the classroom and behind-the-wheel settings. These principles are taught to the Operators from their first day in training and continue to be taught and reinforced throughout their career with Transdev. Please note: Transdev’s defensive driving training is comparable to the National Safety Council’s program. Fatigue Management – This section of the training addresses the signs of fatigue, strategies for minimizing fatigue, and the steps which Operators should take when they are feeling fatigued. Transdev, in conjunction with the Volpe Institute, has led research in this important area of safety. Following Distance – This portion of the training defines the safe amount of separation (following distance) which Operators should maintain between themselves and the vehicles in front of them in normal and hazardous driving conditions, including rain and high winds. This section also discusses the effects that restricted vision can have and how to adjust following distance to accommodate for restricted vision. Changing Lanes – Changing lanes is inevitable. Whether merging or passing, changing lanes creates hazardous situations that can cause accidents. This course introduces trainees to the techniques of safe merging and passing, and it also prepares trainees for engaging in these actions on the road. Reference Points – This section of training introduces the use of reference points as a means of knowing where the vehicle is relative to intersections, curbs and other objects which may be more difficult to see due to the size and length of the vehicle. This section also discusses the importance of proper mirror adjustment. Intersections – In this course, trainees learn how to safely approach and navigate through all types of intersections. They learn the common hazards that are present at intersections, and how to prevent intersection collisions. Railroad Crossings – Every year in the U.S. there are approximately 5,000 collisions between motorists and trains. The purpose of this course is to share some facts about trains and railroad crossings and a procedure for safely crossing at railroad crossings. This section also includes information on state- specific laws pertaining to the crossing of railroad crossings by vehicles. Substance Abuse – This segment of the training addresses Transdev’s drug and alcohol testing program which is intended to comply with drug and alcohol testing requirements. This course identifies the types of prohibited

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substances, the circumstances under which employees are subject to testing, and the results of a positive test or of an employee’s refusal to submit to a drug or alcohol test. During the course of training, Operators must be able to demonstrate the following skill set: o Ability to speak and comprehend English. (Ability to speak and comprehend Spanish is also desirable.) o Knowledge of The Comet’s Operator program guidelines. o Proficiency in all materials presented in training. o Mastery of the Transdev defensive driving program. o Knowledge and ability to comply with all applicable DOT safety regulations. o Understanding of documentation, accident and incident procedures and reports. o Proper use of radio procedures. o Driving the vehicle safely, vehicle maneuvers, vehicle familiarization, pre- trip inspections. o Security awareness. o Assisting passengers with disabilities, e.g. lift deployment, mobility device securement, and procedures for assisting passengers with other types of special needs. o Emphasis on customer service.

Minimum Operator Standards Our minimum standards for Operators are as follows: › Must be able to read, write and communicate effectively in English. › Must be at least 21 years of age and have a driving record of three+ years. › Must have a high school diploma or GED. › Must have a complete employment history. › Must have a current driver’s license of the class required for the operation of the vehicle they are assigned to drive and must possess any and all other licenses, permits, and/or endorsements required by applicable federal, state and local regulations. › Must possess a current DMV Medical Examiners Certificate or be able to pass a DOT physical.

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› Must have no homicide, manslaughter, or assault convictions associated with operations of a motor vehicle. › Must have no moving violations within past 36 months, including but not limited to: failure to stop at the scene of an accident; driving with a revoked license; possession of opened alcoholic containers or attempting to elude an officer. › May not have more than one preventable at-fault accident within past 36 months. › No conviction for DWI, DUI or implied consent within past seven years. › May not have a felony conviction or be a wanted felon. › No conviction for drug possession or use within the past seven years. › Never have a conviction for drug trafficking or manufacturing. › No conviction for assault within the past seven years. › No pattern of illegal activities within the past seven years. › No conviction for a sexual offence. › Must be able to pass a DOT pre-employment drug screen in accordance with 49 CFR Part 655. › Demonstrated command of the English language, both oral and written.

In addition to these qualifications, Transdev will be looking for candidates who possess strong customer service skills, a desire to be part of our team and preferably, individuals with prior transportation and/or public transit experience. Facility Maintenance Training Training is a vital tool and activity of the Maintenance Department. In addition to MPulse software training, Transdev will continue to provide the critical facility maintenance training to motivate and promote individual growth. The following benefits are achieved from maintenance training:

Improved quality and quantity of productivity Reduced time for employees to reach acceptable standards of performance Favorable attitudes, loyalty, and cooperation Satisfied human resources planning requirements Reduced number and cost of accidents Helping employees in their personal development and advancement Possible advancement in maintenance skill classification

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A maintenance training program is an on-going process. This program will change as technology changes and/or the skill level of the technical force changes. Subjects to be taught are selected by the Facility Manager in cooperation with qualified Facility maintenance and manufacturer instructors. Customer Service Training – Going for Care™ Going for Care!™ was created collaboratively and exclusively by our international Transdev resources to address a global need to understand and respond to passenger needs. Going for Care! ™ is about perceived quality from the customer’s point of view. Perceived quality of service determines a customer’s level of satisfaction. Our experience has taught us that Operators need to be taught tools that help them deal with a customer’s perception of quality rather than simply the event (or non-event) in question. Perceived quality is enhanced or diminished by the environment passengers are traveling in: the way they and other passengers are treated, the attitude of staff to each other and the degree to which promises from the network are kept. The key ideas of the program include:

We need to make the travel experience useful and pleasant to each customer and create a positive customer service environment. We need to focus on the well-being of our customers and understand the customer’s needs. Staff needs to be empowered to personally take actions to solve problems and add to a positive environment. We need to customize approaches with each location to reflect the local culture or norms. The underlying principle is that given a particular situation, how we respond to the situation can exacerbate, calm or not change the situation at all. We want to make sure that the whole experience is a positive one, even though it may have started as a difficult situation initially. We liken situations to the colors of a traffic light. Green is a positive environment where everything is moving forward. Yellow is a situation which we must approach with caution – it could turn into a positive green experience or a negative red experience. The passenger could be lost, confused or insecure about their travel. A red situation is a hostile or negative situation and needs to be addressed appropriately so that we may turn the situation into a green experience. The goal is to always maintain a positive green environment by addressing the situation and acting in certain ways. We diligently work towards the customer perception of a memorable and positive experience.

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Executive Summary & Start-Up Plan

Passenger Assistance and Sensitivity Training

To ensure our Operators have knowledge and understanding of the wide range of abilities of Metro Mobility riders and the best methods to interact with and assist them, Transdev includes a strong passenger sensitivity and assistance training component for Operators.

Emergency Procedures – This course summarizes steps to be taken when there is an emergency in service. Topics covered include: how to safely park and secure the vehicle, evacuating the vehicle, cooperating with supervision and law enforcement, responding to media inquiries, collecting information from passengers, and documenting the emergency. Ensuring the Operator’s personal safety is also covered in this module. First Aid and CPR – This training segment also includes proper response to emergency medical needs and disposing of bio-hazardous waste. Map Reading, MDT and Paperwork – This course teaches trainees how to read maps, locate addresses and familiarizes them with frequent pick up/drop off locations in the service area. Trainees also learn how trips are scheduled and how to complete required paperwork. In addition, they will learn how to operate the MDT to assist them in finding an address or location. Detailed Road Training

Classroom training provides the knowledge foundation for becoming a good Operator. Putting this knowledge to practice occurs during both closed course and behind the wheel training.

Closed Course Training Behind the wheel training begins on a closed course. Pre-driving and closed course training will be interspersed with classroom training so that trainees can acquire knowledge and skills in the classroom and then practice and hone their skills on the vehicle. Specific elements of closed course training include the following:

Judgment stop Customer stop Right and left side backing Backing Diminishing alley Railroad crossing Offset alley Drive through, back through serpentine Right turns Left turn one way to one way Parallel parking

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Behind-the-Wheel Instruction Upon completing skill area maneuvers and obtaining a valid driver’s license with proper endorsements, trainees are taken onto the streets to become acclimated to more difficult maneuvers in increments determined by the Instructor. During this time, Instructors have the opportunity to quiz trainees on operational policies and procedures and material covered in the classroom. In-Service Training

During the latter portion of training, trainees drive actual service routes and are expected to follow the same procedures as graduated Operators. This includes, at minimum, driving under the immediate supervision of an Instructor. This provides the new Operator with the opportunity to experience customers, follow a manifest, maintain a schedule, collect fares, etc., with an experienced Operator on board to assist and evaluate. Trainees are tested frequently on their knowledge of operational policies and procedures. To graduate from the program, trainees must demonstrate mastery of all operational policies, procedures, safe and defensive driving and technical driving skills. Attitude of the trainee, in regard to courtesy and customer relations and specifically to sensitivity awareness, also factors into each trainee's final evaluation. A positive attitude is critical to the success of the operation. Therefore, any trainee who fails to exhibit a positive attitude through such things as punctuality, class participation, and homework completion during the training program is considered as not having completed the training program and is not be retained as a probationary employee at the conclusion of the training.

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Operator Training Syllabus The syllabus for our paratransit Operator Development Program, including details regarding our classroom, observation and Behind the Wheel components follows:

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Safety Monitoring The final facet of the training program is ongoing safety monitoring. To ensure new employees comply with the procedures and policies taught in the training program, Supervisors and training staff make periodic road observations of each new Operator. These observations are used to determine if any additional training is required. Regularly scheduled road observations and ride checks are used to monitor the performance of Operators. Supervisors conduct road observations to verify that Operators are operating their vehicles safely and properly. Vehicle condition is also monitored at this time. Road observations may be conducted by following in a separate vehicle or riding in the vehicle with the Operator. All observations are recorded on a Road Ride Report or Supervisor's Observation Report. All observations are discussed with the Operator regardless of whether or not errors were noted. Discussions regarding road observations are done within two days of the observation. If serious driving errors or customer relations issues are noted, they are handled immediately. Immediate action is taken if an Operator is driving in a manner that may cause legitimate concern to passengers. Operator Retraining

The training program does not end with the last day of the training classes. As part of our training program, Transdev provides continuous Operator monitoring to measure the success of our training program and to determine the need for further training in specific areas. Monitoring for Operators is accomplished by Supervisors and Behind-the-Wheel Trainers who ride along with the Operator and monitor their safety habits. All Operators are evaluated numerous times during their first six months of employment. Each employee meets at least once every six months with a management employee to review performance and discuss potential improvements to the operations. The following is an overview of our approach to ensuring the effectiveness of our Operator training program and ensure route and service familiarization:

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Operator Refresher Training

The following chart identifies some typical triggers associated with re-training.

Retraining Triggers What When Where Why

Variety of topics ranging 16 hours total training Routine skills from evacuation drills, spread throughout the Facility enhancement security training, customer year, at least once per training service and pre-trips month.

Amount sufficient to understand the root Classroom Post-Accident Defensive cause of the accident and road Accident Driving Refresher Training and to avoid the work accident in the future. Minimum of 4 hours.

Excessive Going for Care!™ Program Minimum of 2 hours Classroom customer Customer Service Training complaints

Update of revised policies, Classroom procedures and detours. Off work for >30 Minimum of 4 hours and road days Defensive Driving review. work Road Test

Update of revised policies, Classroom procedures and detours. Off work >90 Minimum of 16 hours and road Defensive Driving review. days work Road Test

Administrative Training Program

Transdev provides a minimum of 40 hours training for our Administrative Staff who may handle calls, which includes the following: Classroom Company history, policies and procedures Company substance abuse prevention, alcohol and drug testing, prohibited substances, etc.

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Company training regarding sexual harassment, violence in the workplace, Code of Conduct, etc. Metro Mobility Paratransit Users Guide Metro Mobility RFP, Policies and Procedures Determining eligibility Determining the least cost transportation solution Understanding compliance with HIPAA and the ADA Customer Service Training – Going for Care! Passenger Awareness and Sensitivity Terrorism Awareness Overview of the ADA and Paratransit Eligibility Trip Denials, Refusals and Knowing the Difference Overview of the Routematch and Vision scheduling technology and how to best utilize this for success Reserving One-Way, Round-Trip, Multi-Leg and Subscription Trips Changing and Cancelling Trips Scheduling and Schedule Optimization Dispatch Functionality Phone System Training Call Center Protocols LISTEN Complaint Process Interactive Transdev created an interactive program used to train the call center staff that will serve The Comet contract. This interactive program is meant to provide a more comprehensive understanding of their positions and provide real life examples. Part I: The Good, the Bad and the Ugly Everyone listens to calls and determines if the agent was in the green (good call), yellow (so-so call) or red (bad call). Reasons for the judgment are discussed. Part II: Empowerment vs. Power Trippin’ Empowerment: Taking initiative and making decisions to solve problems to improve service and performance for our customers.

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Power Trippin’: Abusing your authority, refraining from using your resources, skills, and opportunity to enhance the caller’s experience. Part III: Getting the Job Done Discuss actual examples of getting the job done. Supervisor and Dispatcher Training

Service quality, efficiency and safety depend on effective scheduling, dispatching and field supervision. This section describes our additional training for the Dispatchers and Road Supervisors. Transdev places a high degree of importance on recruiting and hiring the applicants best suited for these positions. After careful screening the individuals chosen for these positions receive specialized training for their duties and responsibilities. All Dispatchers and Road Supervisors complete all modules of Operator training. In addition, Dispatchers and Road Supervisors must complete 40 hours of additional training, customer service training and service area familiarization training plus the on-the-job training detailed below, before assuming their responsibilities. Classroom Training for Supervisors

The following chart presents a brief outline of our classroom training for new Supervisors.

Operations Supervisor Training

Day 1 Curriculum

Transportation An overview of the employment policies & Procedures and Employment/Safety Transdev's World Class Safety Policies & Procedures Policies & Procedures

NIMS 100 and 200 National Incident Management training for all supervisors Training

Passenger Policies & This course will dissect Metro Mobility’s paratransit Procedures program rules and regulations

Day 1 Curriculum

An overview of different types of accidents, vehicular, Emergency Procedures personal property, or liability. Whom to notify in each given and Response Notification situation. We will discuss the Critical Incident reporting and how prompt and accurate information is essential.

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Operations Supervisor Training

Day 2 Curriculum

Handing conflicts, customer responsiveness and sensitivity Going for Care Customer in order to provide confidence and reassurance that issues Care Training are resolved.

How to handle service Tool and techniques to get the vehicle back on the road delays and on schedule

This course will breakdown different calls and help the Call Prioritization Supervisor identify which is a true emergency call vs. a secondary call

Communication System This course will discuss the different communication and Operation MDT systems that are in use.

This course will discuss proper radio verbiage, what should Radio etiquette and 10 and should not be said over an open line, and definition of codes each 10 code and their proper use.

How to handle conflict resolution, documentation of such Telephone Etiquette and calls, and who to report the call too. Proper handling of Complaint Protocol telephone calls. LISTEN Complaint Process

Day 3 Curriculum

This course will focus on DOT rules and regulation Reasonable regarding drug and alcohol policies, reasonable suspicion, Suspicion/Drug and testing procedures, reporting procedures, and types of Alcohol Training testing that are performed.

Day 3 Curriculum

This course will discuss what records need to be kept, how Recordkeeping long they are to be kept, and the legal implications for Procedures failing to follow procedures.

This course will focus on the importance of cross training Filling Work Assignments and how each department affects the overall operation.

This course will discuss the proper use of progressive Progressive Discipline discipline.

This course will be an overview of the Supervisors responsibility for ADA passengers, how to use the ADA Knowledge Supervisors vehicle for transporting ADA passengers and sensitivity.

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Operations Supervisor Training

Day 4 Curriculum

Oral & Written This course will give the basic skills to communicate with Communication the Operators.

This course will give the basic tools to handle stress while Stress Management on the job and at home.

Days 5-9

The Supervisor will spend the next five days learning the Dispatch operations roles, responsibilities and functions of the dispatch department.

Day 10-14

The Supervisor will spend the next five days learning the Vehicle Management roles, responsibilities, and functions of VMS including System (VMS) Trapeze and AVL products

The Supervisor will spend the next five days learning the Road Supervision roles, responsibilities, and functions of supervising on the road.

Day 20-29

The Supervisor will focus the next 10 days on the role they Supervisor On-the-Job are assigned, i.e., Dispatch or Road Supervision. This will Training (OJT) be conducted with a current knowledgeable Supervisor within each department.

Day 30

Once the above has been successfully completed, the Supervisor will receive a certificate of completion and will Supervisor Release be release to perform their duties on their own without supervision.

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New Technician Training Technician Training Day 1 Classroom Curriculum Classroom logistics, student introductions, introduction to Operator Welcome and Introductions Development Program (ODP). Transdev History/Introductions Transdev history and culture. Overview of transit and operational entities. Transdev standards of Connecting Life DVD. The Transdev Professional DVD. Diversity and Conduct unlawful harassment. A review of the Drug & Alcohol Substance Abuse Policy according to Drug & Alcohol Testing DOT/FTA regulations. Hazards communication Right to Know. Blood Borne Pathogens. Day 1 Practical Curriculum Review materials from Veolia standard curriculum. Walk around vehicle Vehicle Familiarization highlighting major systems, doors, lift, operator compartment, radio, etc. Introduce Transdev Daily Vehicle Report and practice doing pre-trip Pre-trip Inspection inspections on a vehicle with known defects. Vehicle Mechanical Practice identifying and communicating common mechanical problems. Troubleshooting Day 2 Classroom Curriculum Basics of Safety What an accident is/risk associated with day-to-day activities. 300:29:1. FTA Transit Security Course, suspicious packages and review of Accident/Emergency emergency procedures, i.e., what to do if you are involved/witness an Procedures accident. Includes vehicle evacuation and weapons of mass destruction. Day 2 Practical Curriculum Introduction to the Vehicle Reference points. Vehicle dynamics. Defensive driving. Emergency Procedures Practice evacuating a vehicle, setting flares and related procedures. Day 3 Classroom Curriculum Train technicians on community right-to know, employee right to know, Environmental Management hazardous waste management program, clean water management Systems (EMS) training program, clean air management program, storage tank program Day 3 Practical Curriculum Shop equipment Familiarize technicians with safe use of hoists, fall protection, pits, fuel familiarization dispensers, fire extinguisher locations, emergency contact numbers Work order/parts requests Train technicians on proper methods for work orders/parts requests. Day 4 Practical Curriculum Lot training Train to safely operate vehicles in parking lot, shop bays and pits. Expose technician to vans/components, including engines, AC systems, Van familiarization training transmission, wheelchair lifts and recorders. Explain process differences. Day 5 through 9 - Practical Curriculum Job shadowing Shadow senior technicians performing tasks.

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Continuing Education – Transdev Leadership Development Training

To enhance the skills of our supervisory level employees in operations, maintenance and safety as well as prepare them for furthering their career with Transdev, we are developing a Leadership Development Training program. The program is based on Bronze, Silver, and Gold certification levels; employees are assigned into one of these levels depending on their training, experience and skill set. For example, a Road Supervisor might be a Bronze level where an Operations Manager might be a Gold Level.

Bronze Level: Preparing to take a leadership role and preparing to lead others. Silver Level: Developing leadership practices by understanding the leader’s influence in affecting improved performance. Gold Level: Activating leadership skills by setting high standards, developing other employees, and creating a motivating environment.

Each employee who is in a particular level or who is ready to advance to the next level is “certified” at that level. In each case, there are general courses and competencies that must be completed that relate to managerial skills and basic

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proficiencies. There is also specific functional training provided for operations, safety and maintenance. The objectives of the program include providing an internal tool to monitor employee development and promote employees who are ready for additional responsibilities. The Leadership Development Program will also motivate employees to obtain certifications and advance within Transdev. Additional information regarding this program is shown on the following page: Transdev Supervisor Academy Program (TSAP)

The goal of our Transdev Supervisor Academy Program (TSAP) is simple – to prepare Supervisors to be successful in their roles. Featuring primarily transportation specific subjects, Supervisors who successfully complete the 20+ hour course are prepared to effectively manage Operators and other transportation employees. Transdev Management Advancement Program (TMAP)

In order to enhance our ability to serve our customers’ and employees’ needs, to build consistency in practices – the Transdev Way - to cultivate the Transdev culture and to illustrate a management career path for our employees, we have developed a management advancement program called TMAP. The course offering for both TSAP and TMAP is listed below:

Course Offering for Transdev Supervisor Advancement Program (VSAP) and Transdev Management Advancement (VMAP)Program

Level Course Offering Business Outcome Competencies Addressed

New Supervisor Managing Others Take on increased Gain Commitment Road Supervisor Managing Yourself scope and responsibility Provide Recognition Maintenance Step Up to Managing Deliver the service Establish Credibility Foreman People Admin Supervisor

Supervisor/ Learning to Lead Leadership Plan and Organize Manger Connecting with Others Positively Affecting Gain Commitment Senior Supervisor Performance Positively Affecting Align Performance Maintenance Performance Conflict Resolution Delegate Manager Improving Your Managing Within the Establish Trust Department Productivity Law Ensure Compliance Manager Leading Performance

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Course Offering for Transdev Supervisor Advancement Program (VSAP) and Transdev Management Advancement (VMAP)Program

Level Course Offering Business Outcome Competencies Addressed Discussions Conflict Resolution Managing Within the Law Conducting Performance Reviews Interviewing Skills Workshop Taking Corrective Action

Experienced The 7 Habits for Customer/stakeholder Motivate Others Manager Managers management Establish Trust General Manager Finance for Non- Protect revenue Influence Others Financial Mgrs. Assistant General Take on increased Critical Thinking and Manager. Situational Leadership scope and Planning responsibility Operations Developing Your People Manage Resources Manager Solve business problems Virtual Courses Managers Role in Employee Development Performance Review Tools

Business General Management Manage change Think Strategically Leader Simulation Build bench strength Negotiate Effectively Regional Director Demonstrate results Develop Human Admin Director Virtual Courses Grow revenue Capital Managers Role in Influence and Self-Awareness Employee Development persuade others Executive Performance Review Presentations Tools Customer/ Stakeholder Accountability

128 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Drug/Alcohol Program Manager Training

Transdev’s Drug/Alcohol Program Managers are fully educated regarding the specific regulations, policies and procedures involved in conducting a fully compliant drug/alcohol testing program. We utilize a number of resources provided by FTA to do so, including their Substance Abuse Training Session. This one day seminar is designed to provide essential facts and information to facilitate compliance with DOT’s 49 CFR part 40 and FTA’s 49 CFR Part 655. Transdev’s Safety and Training Supervisor will complete FTA’s Substance Abuse Training session within 90 days of NTP. DRIVE Safety Program DRIVE is an acronym for an initiative that is a component of Transdev’s overall suite of activities focused on improving our safety culture. The objective of DRIVE is to engage all of our employees in actively and relentlessly reducing unsafe practices and behaviors at their locations and to improve what we refer to as the “Safety Culture Index.” The Safety Culture Index (SCI) is a proprietary tool for measuring safety and is comprised of four metrics:

Accident Frequency Ratio (AFR) – Measured as accidents per 100,000 miles operated Injury Frequency Ratio (IFR) – Measured as employee injuries per 200,000 employee hours worked Percentage of accidents resulting in bodily injuries Percentage of employee injuries resulting in a loss-time injury The first two metrics quantify the number of accidents or injuries which occur, and the last two metrics quantify the percentage of accidents or injuries which are “severe.” Many programs focus on the number of occurrences, but DRIVE seeks to reduce both the number and severity of incidents. How DRIVE Works DRIVE is an employee-led, management- supported program established at each of our operating locations and designed to unlock the wisdom of our frontline staff while empowering them to take action. It is organized around the premise that by engaging our front-line employees, including Operators, Technicians, Service Workers and office staff to identify and resolve even the most minor of safety issues, we can improve our safety culture. The structure of the DRIVE program is simple, straight-forward, and powerful:

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 129 Executive Summary & Start-Up Plan

A team comprised of employees from various departments and from all levels, from the front line to management will be established. Our Comet DRIVE team will include: Chairperson and several other members from different groups or classifications of employee. The local DRIVE Team meets to identify up to 12 safety-related items or behaviors which will be monitored on an at-least daily basis. The local DRIVE Team then creates a DRIVE Report Card that includes the items they have selected for monitoring. This form is developed from a standardized template, which is designed to answer one basic question for each of the selected items: “Is the monitored behavior safe or unsafe?” Once the DRIVE Report Card is created, each member of the DRIVE Team uses the DRIVE Report Card to monitor and document whether or not coworkers are performing the identified tasks in a safe or unsafe manner. As DRIVE Report Cards are completed and collected, data from the observations is entered into a simple monitoring tool which is designed to create graphical representations of performance. When a location’s performance needs improvement in any area, the DRIVE Team creates a specific action plan or campaign to address that action. Once the location’s behavior is consistently safe, the DRIVE Team can identify a new item to monitor, and the process repeats itself. How DRIVE Rewards Employees As stated earlier, DRIVE is intended to improve the location’s Safety Culture Index (SCI). Transdev measures the SCI for each participating location, and when the SCI improves, the company provides money, which the location can use for recognition items

How Transdev Supports DRIVE Prior to the launch of the DRIVE program at a given location, its DRIVE Team receives in-person training from Transdev’s corporate and regional staff who oversees DRIVE. The DRIVE Team also receives the complete package of standardized forms, additional support materials, and a communications program. These tools are essential to ensure success.

Safety Leadership Program The Transdev Transportation Safety Leadership Program teaches Supervisors and staff that they are all Safety and Risk Managers, and that they represent our greatest opportunity to reduce or eliminate the risks our employees face each day. As Supervisors and Managers, we decide: who our Operators are; how well they are trained; acceptable behavior; the safety norms; and when and if to take action with an Operator As we see it, the majority of preventable accidents are the fault of management, not our Operators. Everything we do, or do not do, as Managers creates norms –

130 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

an accepted way of doing things in a particular setting. Good leaders establish and maintain norms related to safety. When we make safety a high priority, so do our employees. The Transdev Safety Leadership Program is a multi-segment training program requiring several hours of study, with proficiency testing at the end of each section, including a final exam which requires a minimum score of 90 to complete successfully. The on-board ride and trail check process is the heart of the Safety Leadership Program. It offers a highly effective opportunity for Transdev Safety Supervisors and staff to evaluate the safety performance, customer service delivery, and overall quality of the service we provide. Once an Operator completes the training program, these evaluations are the primary tools we have to decide acceptable behavior, establish and reinforce safety norms, and most importantly, they offer us the opportunity to take action to correct unsafe behaviors and commend safe ones. Transdev safety policy requires that at least one on-board and on trail-check observation are performed for each Operator every six months. Security Training Security Awareness

Transdev fosters security awareness through training. All newly hired safety sensitive employees will be provided with the training listed below; incumbent employees receive annual refresher training in these areas:

Emergency Response – including how to effectively respond to an accident or passenger illness and information to communicate to recover from the event quickly. It also includes a discussion of how our Safety Action Plan (SAP) will safeguard/minimize/mitigate types of events from taking place and the role our Continuity of Operations Plan (COOP) plays in recovering from a disaster. National Incident Management System (NIMS) and Incident Command System (ICS) – including ICS 100 which introduces the (ICS and provides the foundation for higher level ICS training. This course describes the history, features and principles, and organizational structure of the Incident Command System. It also explains the relationship between ICS and the NIMS. ICS 200 is designed to enable personnel to operate efficiently during an incident or event within the Incident Command System (ICS). ICS-200 provides training on and resources for personnel who are likely to assume a supervisory position. The Comet and Transdev incident response policies, procedures and protocols – including our SAP and COOP Security orientation/awareness training – will be taught through new hire and annual refresher videos (warning signs and the seven signs of terrorism).

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 131 Executive Summary & Start-Up Plan

This is generally taught in safety meetings as part of the annual refresher training. Terrorism/Counter-terrorism training, recognition, reaction and awareness – Terrorism Awareness Recognition and Response (TARR) course is an approved, four hour training program that provides education and awareness for Improvised Explosive Devices (IED), Weapons of Mass Destruction (WMD) along with counter-terrorism techniques. OSHA required training (PPE, Drug Free Workplace, Lock Out-Tag Out, Confined Spaces, Haz Communications, etc.) – These annual OSHA and FTA training programs are required to remain compliant with local, state and federal regulations. The topics listed above are addressed, as well as Heat Stress, Hydration, and Ergonomics.

132 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

h. Typical Maintenance Activities

Minimum Component Activity Standard Frequency Log operation of each pump Daily Pumps Lubricate all motors, bearings, etc. per manufacturer Quarterly Clean pump strainers and adjust packing & seals Quarterly Compare performance to previous records. Quarterly Correct any components not operating properly. Quarterly Check and correct all electrical connections, contacts, Yearly General wiring, breakers, etc. Clean all electrical switchgear. Yearly Provide written reports Yearly Log operation of all air handling units. Weekly Lubricate all motors, bearings, etc. per manufacturer Quarterly Replace filters and / or filter media Quarterly Air Handling Clean coils, blowers, AHU interiors, etc. Yearly Check all belts and pulleys. Replace as required. Yearly Adjust belt tension and alignment. Yearly Adjust damper linkage & control devices Yearly Replace filters for fan powered VAV boxes Quarterly Air Distribution Clean diffusers, grills, registers, etc. Yearly Test for ductwork leaks & correct Yearly Clean ductwork, components & air pathways Yearly Blow down moisture from compressed air tank Weekly Check operation of all control, interlock and safety Quarterly HVAC System devices. Lubricate all motors, bearings, etc. per manufacturer Quarterly Calibrate controls Yearly Log heating operation (At peak load) Daily Quarterly preventive maintenance - (See outline listing) Quarterly Check operation of all control, interlock and safety Heating devices. Quarterly Lubricate all motors, bearings, etc. per manufacturer Quarterly Annual state inspection Yearly Operating & performance tests - (See separate listing) Yearly Inspect facility lighting Daily Replace ballasts As needed Building Lighting Replace fixtures As needed Inspect facility signage Monthly Inspect fire extinguishers Monthly Fire Detection and Semi- Alarm Inspect Alarms Annual Test Uninterrupted Power Supply Monthly Electrical Power Test GFI outlets Monthly

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 133 Executive Summary & Start-Up Plan

Asphalt and Inspect pavement markings Monthly Concrete Please note: This is a general outline of preventive maintenance. The specific equipment maintenance lists, test records, log sheets and manufacturer's recommendations are a part of this outline maintenance requirement. Inspections and tests may indicate needed component replacements or repairs, in addition to scheduled preventive maintenance. Detailed Maintenance Policies and Procedures The Transdev maintenance program includes specific policies and procedures that pertain to preventive maintenance, running repairs, pre-trip and post-trip inspections, as well as vehicle servicing and cleaning. The Preventive Maintenance Inspection (PMI) program is the foundation of our maintenance efforts. We have designed this program to reflect Transdev’s maintenance standards and have heavily modified the program to reflect the operating conditions of The Comet’s services. Fluid Analysis Program The fluid analysis program provides a method of monitoring the condition of major power train components and ensures efficient lubricant and fluid use. Engine oil samples are taken twice per year per vehicle as required by the contract. Analysis test results are reviewed and compared to previous test results to identify any developing trends. Appropriate action is taken based on the results and recommendations from the analysis report. All records are properly documented and filed with the vehicle‘s records. All fluid samples must be shipped to the laboratory within 72 hours of the sample being taken. Each oil sample is tested for 16 wear metals and oil additive elements, with results reported in parts per million. The elements include the following:

Iron Phosphorus Sodium Chromium Magnesium Zinc Lead Aluminum Calcium Nickel Copper Barium Silicon Tin Boron Silver Each oil sample is also tested for fuel dilution, total solids, water, antifreeze, viscosity and neutralization. The physical data obtained from the tests are measured by the following:

Fuel dilution – volume % Water – volume % (ASTM D-91) Total solids/soot – volume % Viscosity @ 100°C

134 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Antifreeze – positive (ASTM D – 2982)

All reports of testing are reviewed and compared to previous trend results and base data. Each test has the history of the three most recent samples on the report to compare data and observe any trend developing. Further analysis trend can be accessed through laboratory website. Tire Management Tires are one of the most safety-critical components of a vehicle, and as such require special consideration for inspection and maintenance. Transdev will strictly adhere to the following program:

No vehicle is to enter service or be allowed to continue in service with tread depth readings of less than 4/32” on steer tires and 2/32” on drive tires. A ribbed tread design is to be used for all axles; an aggressive pattern may be used if operating or geographic conditions warrant. Lug tires are not to be used. Tires are to be visually inspected before each and every scheduled run for signs of sidewall damage, irregular wear patterns, missing valve caps, and low inflation. Tire inflation pressure and tread depth are to be checked, recorded, and corrected if necessary at each PMI interval, or more often if warranted by operating conditions. Tires are to be maintained with a goal of evenly matched inflation pressures and tread depths as much as possible. In establishing a tire management program, at a minimum the following specific criteria are to be incorporated into the plan:

Inflation Pressure – Tires are to be checked cold, before being driven even for a short distance. Ideally they should be checked early morning before first scheduled runs. Tire inflation pressures should be kept within + or – 10% of recommended pressure for all tires on the vehicle at all times. Valve Caps – Must be present and tightly fastened at all times. Transdev policy is to utilize metal caps with rubber seals. Tread Depth – Tire tread depth MUST meet all statutory and contractual requirements AT ALL TIMES. Tire tread depth should be managed to achieve matched heights on steering axles. Tire tread depth should be managed to achieve matched heights on drive axles, and particularly between sets of dual axle tires. Unscheduled Maintenance While our preventive maintenance efforts exceed most other companies, they cannot catch everything that might occur with a vehicle in regular services operating tens of thousands of miles per year. Thankfully, we are prepared to handle unscheduled repairs with well trained and highly skilled mechanics, as

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 135 Executive Summary & Start-Up Plan

well as a comprehensive programs and processes that guide them to a successful repair. Major components will be repaired, replaced or rebuilt as needed using OEM or OEM equivalent parts. Major components are only repaired, replaced or rebuilt after they have gone through proper diagnosis as per OEM guidelines. Before work is initiated, the Technician’s finding is reviewed to be sure that a proper evaluation has been made, and no part or component is covered under warranty. The Maintenance Manager makes the decision to have the repairs done in-house or one of Transdev’s qualified vendors. The decision on which resource to use will be based on the warranty requirements of the component, the availability of in-house resources and the complexity of the task to be performed. The Maintenance Manager will contact the appropriate Comet representative for the proper approval to replace any component which qualifies for reimbursement. Transdev understands that The Comet will pay for engine and transmission replacements under the condition that we have maintained the vehicles according to OEM specifications and have responded in a timely and appropriate manner to reported mechanical problems throughout the life of the vehicle.

136 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

i. Backups and Restore Information Site: Template 1. SERVER(S): Name of the server

2. DATA BEING BACKED UP: CONCFILE01; Data paths

3. AMOUNT OF DATA: How much GB we backup.

4. BACKUP POLICY NAME(S): Name of the backup policy.

5. TYPE OF BACKUP: Incremental backup Monday – Friday starts at time of backup, runs for about 20 min. Synthetic Full backup starts Saturday at time of backup CT and runs for about 10 min.

6. RETENTION: On-site short term 6 months at our data center in Milwaukee WI (disk backup) and Off-site long term 36 months (Co-lo at Latisys in Denver CO, disk backup), plus emergency backups stored off-site but close to data center for 12 months ( tape backup on LTO4).

7. BACKUP SOFTWARE: NetBackup 7.5.5 Media and Master server installed in data center in MKE, remote replication 5220 appliance installed in Denver, clients installed locally on the servers, deduplication performed at the local client. Logs and reports are checked daily for warnings and errors.

8. RESTORE PROCEDURES: Veolia Backup Administrator in charge of backup and restore processes. Restore can be initiated either from the Master server at the data center or locally at the location. Restored data is being transferred from data center over one T1 line, or in the case of total failure of the server, data is transformed to the external hard drive and shipped to the location for retrieval.

9. TESTING: Test restores of random files and/or folders are done once a month. Test restores are conducted to the same location or alternative targets.

10. RTO and RPO: 72 and 24 hrs respectively

11. BACKUP ADMINISTRATOR:

Marek Plasota, Email: [email protected] Office: 630-382-2810, Cell: 630-666-0511

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138 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

j. DBE Outreach – Good Faith Effort A strong and committed DBE outreach program is an integral part of Transdev’s proposal for The Comet. As part of our Good Faith Effort and DBE outreach, Transdev employed the services of Influence PR, a Columbia, South Carolina based company to oversee outreach services. Influence is a recent DBE, having been certified in August 2013. Owner Nicole Smith brings a skill and expertise to the diversity outreach mission. Every DBE company with a service skill required by CMRTA was assured a chance to evaluate the business opportunity and bid on the project, if there was an interest.

Transdev’s primary objective in engaging DBE companies has been to focus on one-on-one contact with as many DBE businesses as possible that provide the services we are targeting. The following steps outline the quantity and intensity of Transdev’s activities to partner with DBEs for this RFP.

The process began with Transdev management attending the DBE Forum hosted by The Comet on August 14, 2014. Next, Dick Alexander, Transdev’s Senior Vice President of Business Development, attended the CMRTA pre-bid conference to fully understand the DBE outreach process as defined by CMRTA. We then retained Influence to perform the actual DBE outreach effort and followed these steps:

We identified product and service categories that would be a good fit for local and South Carolina DBEs, and would assure a successful operation of this project. The targeted product and service categories are: o Paratransit Operations o Janitorial o Cleaning Supplies o Drug Testing Service o Security Services o Marketing/Promotional Products o DBE Compliance & Outreach Services

Next, we sent out awareness email communications containing the following invitation for all interested DBEs to attend a meeting at the Inn at the University of South Carolina on September 23, 2014:

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 139 Executive Summary & Start-Up Plan

The invitation was sent to 689 businesses identified by the South Carolina Unified Certification Program. Each DBE business received three (3) separate email invites: one on September 9, 2014, a second on September 18, 2014, and third invitation on the morning of September 23, 2014. copy of the spreadsheet documenting our efforts with each DBE company from the South Carolina Unified Certification Program database is attached with this proposal.

The event was attended by sixteen (16) companies. A copy of the sign-in sheet from the event is enclosed. At the networking event, Transdev representatives presented specifics of the CMRTA opportunity to the companies and addressed their questions. Attendees were provided a presentation introducing Transdev to the responding DBE companies, outlining the services required for CMRTA and from the RFP, and explore where services by DBE companies could be introduced. The presentation also included an introduction by Transdev’s key local partner, Transport Care Services.

The DBEs were also given an opportunity to present their products and services to Transdev representatives. A question and answer session

140 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

followed the presentation within a group format. Each company was also afforded one on one interaction with Transdev representatives in order to get to know each other better and address additional questions. The DBE companies also enjoyed a practical networking opportunity with other similarly situated DBE companies. As a result of the mailer and the networking event, we received responses from sixteen (16) different companies in a host of various and unique business services. Direct phone calls and email correspondence ensued with these various companies, answering more questions about the scope of services required. We engaged with the companies one-on-one to provide further details about the opportunities and to answer their questions. Finally, we developed a list of DBE companies to partner with. These companies are able to provide one or more of our targeted services and have provided us a copy of a valid DBE certification. Documentation to illustrate our interaction with the DBEs, including our contact spread sheet with dates of the email communications, the attendees to the networking event, and who submitted a vendor form is provided. Further, copies of each DBE documents for the companies we partnered with are also included in the Appendix section of the proposal.

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142 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

COMPANY ADDRESS CITY ZIP PHONE1 Area of work Email COUNTY

STATE

ATTEND

FORUM?

METHOD

CONTACT

DOT/TYPE

9/9/2014?

DATE CERT

9/18/2014? 9/23/2014?

EMAIL SENT EMAIL SENT EMAIL SENT

COMPLETED

SOLICITATION

TRANSDEV DBE VENDOR FORMS? 1 Manoutfit & Helpers, LLC 324 Cooper Road Blythewood SC 29016 (803)297-2718 Painting, Wall Covering, Drywall and Insulation, Roofing, Residential Tracy Todd [email protected] DBE/ACDBE 2/5/2009 Richland Remodeling, Building/Property Specialty Trade Services and New Email Yes Yes Yes No No Single Family Housing Construction 178 Mining Company 1055 Beech Hill Rd. Summervile SC 29485 (843)817-2700 Supplier of sand for construction David Bulick [email protected] DBE 9/19/2014 Dorchester Email Yes Yes Yes No No 1st Resource Solutions, LLC 1811 N. Dumont Dr. Marion IN 46952 (323)500-3134 Supplier of construction supplies and Construction Material Darryl dsanders@1stresourcesoluti DBE 4/29/2013 Grant Email Yes Yes Yes No Yes Wholesaler Sanders ons.com 1X1 Design, Inc. P.O. Box 5875 Columbia SC 29250 (803)834-4048 Architecuture, Interior Design, and Planning Asheley [email protected] DWBE 12/16/2013 Richland Email Yes Yes Yes No No Scott 4J Construction Company, Inc. 333 N. Main St. Dyer TN 38330 (731)692-2526 Poured Concrete Foundation and Structure Lafayette [email protected] DBE 9/9/2008 Gibson Email Yes Yes Yes No No Highway Street and Bridge Construction Johnson 7 Star Construction Company, P.O. Box 861 Rock Hill SC 29731 (803)242-1555 Construction of water and sewer Lines, pipework, grading, drainage, Emma [email protected] DWBE 1/29/1990 York Inc. hauling (6), concrete curb & gutter, sidewalks, driveways, medians, Email Yes Yes Yes No No Neely asphalt paving, and site work, roll off containers, and dumpster rentals 803 Transport 625 Kingsbridge Rd. Lexington SC 29210 (803)422-1519 Non-medical transportation services Evans Kohn [email protected] DBE 6/17/2014 Lexington Email Yes Yes Yes YES NO A - Squared Consulting, LLC (A2) 2191 Ebenezer Rd., Ste. Rock Hill SC 29732 (803)329-4470 Community Relations, Proposal Development, Employee Christel [email protected] DWBE 4/8/2008 York 38223 Development, Facilitation, Scheduling, Document Control, Email Yes Yes Yes No No Allen Marketing, Event Planning, Risk Management and OSHA Compliance Training A & A Consultants, Inc. 707 East St. Pittsburgh PA 15212 (412)323-2200 Structural Engineering, Geotechnical Engineering, Construction Elfaith M. [email protected] DBE 11/2/2012 Allegheny Management, Material testing laboratory, and Civil Engineering Email Yes Yes Yes No No Ahmed Services A & E Printing, Inc. 517 King Street Charleston SC 29406 (843)853-5066 Full service digital copy center specializing in large formats & prints. Ellen Swartz [email protected] DWBE 6/8/2000 Charleston Email Yes Yes Yes No No A & S Trucking, LLC P.O. Box 393 St. Matthews SC 29135 (803)378-2917 Hauling (1) rock, sand, and asphalt Arnold [email protected] DBE 5/29/2008 Calhoun Email Yes Yes Yes No No Murph A Plus Asphalt Seal Coat & Line P.O. Box 2378 Lexington SC 29071 (803)356-5055 Parking lot repairs, striping, and maintenance Tammy Orr DWBE 5/16/2014 Lexington Email Yes Yes Yes No No Striping, LLC A1 Consulting Group, Inc. 117 International Dr. Morrisville NC 27560 (919)469-4800 Civil, structural, geotechnical environmental and construction Vinod Goel [email protected] DBE 5/26/1994 Wake engineering, architecture, surveying, environmental, planning, Email Yes Yes Yes No No m construction management and civil engineering inspection (CEI)

AB Construction & Marking, LLP 1825 St. Julian Place #4D Columbia SC 29204 (803)771-9408 Parking lot markings, concrete curb/gutter, steel reinforcement for Bea [email protected] DWBE 4/17/2000 Richland concrete paving ( i.e., catch basins, concrete walls, masonry walls Email Yes Yes Yes No No Montaque and public sidewalks) and concrete slab on grade

Absolute Business Connections, 5701 Executive Center Charlotte NC 28212 (704)537-0010 Full Service Staffing (Construction, Industrial Craft and Trades) Linda linda@absolutebusinesscon DWBE 4/25/2013 Mecklenburg Email Yes Yes Yes No No Inc. Drive, Suite 103 Drummond nections.com ACE Steel of North Carolina, LLC P.O. Box 296 Mt. Airy NC 27030 (336)786-9859 Tying reinforcing steel and installing SIP metal decking Sonia [email protected] DWBE 3/8/2010 Surry Email Yes Yes Yes No No Mabry Adams Hauling 309 Aiken Hunt Circle Columbia SC 29223 (803)462-6129 Hauling Dave [email protected] DBE 2/8/2005 Richland Email Yes Yes Yes No No Adams Advanced Engineering Design, 6525 Belcrest Road, Suite Hyattsville MD 20782 (301)683-2112 CAD services, GIS, site surveys, airport engineering, airport Reginald [email protected] DBE 9/14/2004 Prince George's Inc. (AED) 426 inspection, IT services, project management, land surveying services, Email Yes Yes Yes No No Waters topographic mapping, surveying, mechanical, electrical, civil, structural and environmental engineering Advantage Building Contractors, 1157 Willingham Drive Atlanta GA 30344 (404)688-9590 Roofing (removal and replacement), poured concrete and Patricia tsummers@advantagebuildi DWBE 1/17/2013 Fulton Inc. foundation, drywall and insulation, site preparation, business Summers ngcontractors.com development, marketing, compliance review, project management, Email Yes Yes Yes No No quality control management, safety management, certified payroll, office management, and phone answering services

AET Services, LLC 623 Rices Creek Rd. Liberty SC 29657 (864)608-3129 Video, laser, sonar inspection of confined areas including pipes and Tina [email protected] DWBE 3/15/2013 Pickens drains; health and safety consulting for hazardous material Watkins incidents; GIS/GPS location and mapping support services; Asset Email Yes Yes Yes No No Manageent Data Cllection, Reporting, and Valuation

AETC/Airport Employment and 1514 East Cleveland Ave. East Point GA 30344 (404)549-9248 ACDBE - Employment, Staffing, and Training Shawnalea [email protected] DWBE/ACD 11/7/2013 Fulton Email Yes Yes Yes No No Training Center, Inc. Garvin BE AFR Safety Resources, LLC 924 Kite Drive Fort Mill SC 29715 (803)802-0479 Environmental Consulting, Waste Management, Remediation Annie arichardson@afrsafetyresou DWBE 9/18/2008 York Services, Safety and Health Email Yes Yes Yes No No Richardson rces.com Compliance, Inspections and training programs Air Hub, LLC P.O. Box 2535 Mt. Pleasant SC 29465 (843)343-3618 Air dispersion modeling, highway noise impact assessment, airport Terri Sciarro [email protected] DWBE 5/15/2014 Charleston noise study, stormwater pollution prevention plans, spill prevention Email Yes Yes Yes No No control and counter measure, and environmental consulting Airport Contractors Services, LLC 8264 Shay Lynn Ct. Orlando FL 32810 (407)722-1735 Administrative Management for Personnel, Material Acquisition, Sherrie [email protected] DWBE 5/27/2014 Orange Email Yes Yes Yes No No and Part Purchasing Equipment Supplier Wasley m Airport Design Consultants, 6031 University Blvd., Ste. Columbia MD 21043 (410)465-9600 Engineering design, consulting, project and construction Cedric A. [email protected] DBE 11/6/2009 Howard Email Yes Yes Yes No No Incorporated 330 management Johnson Airport Media Solutions, LLC 210 W. Lower Factors Walk Savannah GA 31401 (912)656-6288 Media representative, public relations, administrative, and general Lisa [email protected] DWBE 4/25/2013 Chatham Email Yes Yes Yes No No management consulting services Balkunas AirProjects, Inc. 908 King St., Ste 400E Alexandria VA 22314 (703)683-5507 Retail and Concession Consulting Ann F. [email protected] DWBE/ACD 5/14/2012 Email Yes Yes Yes No No Ferraguto BE Alex Haynes Consulting, LLC 318 Kelsey Blvd. Charleston SC 29492 (843)628-6268 DBE Consulting & Compliance, Public Relations, and Event Planning Alexandra Alex@alexhaynesconsulting. DWBE 3/17/2014 Berkeley Email Yes Yes Yes No No Haynes com Alfonza's Lawn Service, Inc. 105 Laurel Oak Lane Irmo SC 29063 (803)409-8759 Landscaping, lawn maintenance, dump truck hauling, site work, Alfonza [email protected] DBE 11/8/2012 Richalnd clearing, grading, concrete foundations, irrigation installation and Email Yes Yes Yes No No McCutchen m repair, fencing, and selling (firewood, topsoil, sand, gravel, Jr. pinestraw, sod, and mulch) All (n) 1 Security Services, Inc. 3915 Cascade Road, Suite Atlanta GA 30331 (404)691-4915 Security services, risk management, traffic control Mary [email protected] DWBE 10/20/2008 Fulton Email Yes Yes Yes No No 340 Parker om All In One Drug Testing Services, P.O. Box 42984 Charlotte NC 28215 (704)969-5471 Workplace Drug Testing, Paternity Testing, and Steroid Testing Elina Smith info@allinonedrugtestingser DWBE 7/9/2009 Mecklenburg Email Yes Yes Yes No No LLC vices.com All Terrain Trucking, LLC 2879 Hwy 160 W # 4069 Fort Mill SC 29708 (803)258-0871 Hauling (3) Pamela [email protected] DWBE 6/16/2014 York Email Yes Yes Yes No No Hammond All Traffic Data Services, Inc. 9660 W. 44th Avenue Wheat Ridge CO 80033 (303)216-2439 Traffic Data Collection Dawn [email protected] DWBE 4/19/2004 Jefferson Email Yes Yes Yes No No Boivin et Allees: Landscape Architecture, P.O. Box 353 Prosperity SC 29127 (803)405-0958 Landscape architecture, urban planning, landscape and irrigation Laura [email protected] DWBE 6/9/2009 Newberry LLC coordination services Email Yes Yes Yes No No Gaynor Dukes ALTEK Information Technology, 241 East 4th Street, Suite Frederick MD 21701 (301)695-4440 Information technology consulting services, project support, Anne [email protected] DWBE 4/11/2008 Frederick Inc. 205 assessments, solutions and implementations of these solutions and Email Yes Yes Yes No No Lipman Temporary Help Services AmeriDrill Corporation P.O. Box 2755 Huntersville NC 28070 (704)896-7575 Geotechnical soil drilling Debra [email protected] DWBE 2/27/2013 Mecklenburg Email Yes Yes Yes No No Meatyard et Ancrum Trucking Company, Inc. 860 Trent St. Charleston SC 29414 (843)767-7625 Hauling (1) Michael DBE 3/1/2012 Charleston Email Yes Yes Yes No No Ancrum Ankit, LLC 2263 NW Boca Raton Blvd., Palm Beach FL 33431 (561)962-2831 Design, manufacture, and distribution of headphones, earphones, Jain Ankit [email protected] DBE 7/1/2014 Boca Raton Email Yes Yes Yes No No Ste. 104 cell phone cases and other apple accessories Anne Morris and Associates, LLC 425 Holly Street Columbia SC 29205 (803)429-7849 Prepare environmental impact statements, conduct public Anne [email protected] DWBE 7/31/2012 Richland involvement activities, and training (Title VI, environmental justice, Email Yes Yes Yes YES NO Morris and limited English proficiency requirement) AnnSeal, Inc. 130 Main Street Johnson City NY 13790 (607)797-3737 Cracksealing, joint repair, spall repair of roadways and airports Nancy [email protected] DBE 7/17/2013 Broome Email Yes Yes Yes No No O'Brien AOS Specialty Contractors, Inc. 1224 Two Notch Road Lexington SC 29073 (803)798-6831 Concrete and Masonry General Contracting Dianne [email protected] DWBE 12/10/2002 Richland Email Yes Yes Yes No No Rushing APW Holdings, LLC 3260 Fairlane Farms Rd. Wellington FL 33414 (561)204-4964 ACDBE - Retail sale of high tech accessories & electronics in airports Iris [email protected] ACDBE 3/13/2014 Palm Beach Email Yes Yes Yes No No Goldschmid t Aquatic Analytics, LLC 1180 Drop Off Drive Summerville SC 29483 (843)471-1933 Water Testing Samantha [email protected] DWBE 7/18/2014 Berkeley Email Yes Yes Yes No No Miller om Architectural Products 508 Plantation Park Drive Loganville GA 30052 (770)554-6614 Wholesale supplier of metal siding and metal roofing Ling Yi [email protected] DWBE 7/22/2010 Walton Email Yes Yes Yes No No Specialists, Inc. McGahee Armand Resource Group, Inc. 300 Frank W. Burr Teaneck NJ 07666 (201)357-8725 Transportation Consulting, Contract Compliance, and Outreach Gregory armandresourcegroup@msn DBE 10/13/2008 Bergen Email Yes Yes Yes No No Boulevard, Suite #35 Services Jenifer .com Arora Engineers, Inc. 61 Wilmington-West Chadds Ford PA 19317 (610)459-7900 Professional Engineering Services Manik [email protected] DBE 6/27/2013 Chadds Ford Email Yes Yes Yes No No Chester Pike, Ste 100 Arora m Art Brown Construction & P.O. Box 12297 Charleston SC 29422 (843)762-0754 Construction, Management, and Consulting Services Arthur artbrownconstmgr@comcast DBE 4/8/2014 Charleston Email Yes Yes Yes No No Management, LLC Brown .net Asbestos Inspections, LLC 4686 Pee Dee Hwy. Conway SC 29527 (843)397-7008 Asbestos Inspections, asbestos air monitoring, erosion & sediment Cynthia [email protected] 9/19/2014 Horry control inspections Email Yes Yes Yes No No Schoolcraft m

Asphalt Unlimited of Asheville, P.O. Box 17772 Asheville NC 28816 (828)665-8646 Asphalt repair & patching, driveway paving, install temporary Bruce [email protected] DBE 2/27/1997 Greenwood Email Yes Yes Yes No No Inc. barrier walls, traffic control, milling, hauling (4) Gaskin Associated Contractors 144 Fairlawn Ct. Columbia SC 29211 (803)786-6926 Commercial Building Construction, Institutional Building Henry F. [email protected] DBE 7/13/1989 Richland Construction, Drywall, Painting, Roofing, Fencing and Concrete Email Yes Yes Yes No No Glover, Jr. Repair Athena Construction Group Inc. 1620 Vesta Avenue College Park GA 30337 (404)768-7803 General contracting, and construction management, erosion Gretchen gretchen.orrin@athenaconst DWBE 5/24/2011 Fulton Email Yes Yes Yes No No control, grassing and concrete Orrin ruction.net ATJ Engineering, Ltd. 1119 Deerberry Rd. Hanahan SC 29410 (843)834-3818 Engineering services, permitting, design, and construction Alvin [email protected] DBE 6/29/2011 Berkeley administration Email Yes Yes Yes No No Johnson, Jr.

Atlantic Contracting Company, P.O. Box 49559 Greensboro NC 27419 (336)931-3109 Highway contractor, concrete curb, gutter, sidewalks, islands, Niveen [email protected] DWBE 6/11/2009 Guilford Inc. masonry, drainage structures, adjusting of manholes, and valve Email Yes Yes Yes No No Kattan m boxes Atlantic South Consulting 3030 Ashley Town Center Charleston SC 29414 (843)266-3998 Engineering Services, Consultants, right of way acquisition, Adrian awilliams@atlanticsouthcon DBE 9/14/2004 Charleston Services Dr., Suite 101-A surveying services, civil engineering design, construction Email Yes Yes Yes No No Williams sulting.com management, storm water pollution prevention plan (SWPPP), erosion control implementation and inspection Aulick Engineering, LLC 2000 Airport Rd., Ste. 121 Atlanta GA 30341 (770)845-7662 Civil Engineering Design and Construction Inspection Services for Jennifer [email protected] DWBE/ACD 9/13/2012 Dekalb Email Yes Yes Yes No No Airports and Roadways Aulick m BE Autorize, LLC 5964 Southland Dr. Stone GA 30087 (770)312-5815 E-commerce, distribution of automotive car care, janitorial, Frank Billue [email protected] DBE 4/25/2013 Dekalb Email Yes Yes Yes No No Mountain industrial cleaning products and accessories Aviation Alliance, Inc. P.O. Box 799 Colleyville TX 76034 (817)498-0388 Engineering consulting services specializing primarily in Shirley Shirley@AviationAllianceInc. DWBE 1/16/2013 Tarrant airport/airspace, airfield civil design, navigational aids, and power Email Yes Yes Yes No No Roberts com systems studies B & B Contracting & Supply, LLC 1357 West 18th St., Ste., Indianapolis IN 46202 (317)636-7459 Maintenance of traffic, traffic control device rental, pavement Diana [email protected] DWBE 5/8/2014 Marion Email Yes Yes Yes No No 101 markings, site protection, and materials supply Brenner t B & B Hauling P.O. Box 1100 Andrews SC 29510 (843)221-7838 Hauling (9) Priscilla [email protected] DWBE 10/15/2009 Georgetown Email Yes Yes Yes No No Lambert and Williamsburg B & R Painting Contractors, Inc. 1651 Stockholder Avenue Myrtle Beach SC 29577 (843)448-9346 Painting and Wall Coverings Anne [email protected] DWBE 6/28/2010 Horry Email Yes Yes Yes No No Barker B.C. Cannon Company, Inc. P.O. Box 3889 Greenville SC 29608 (864)235-7979 Manufacture, Supply, and Installation of Traffic Safety Items Deirdre F. [email protected] DWBE 7/24/2012 Greenville Email Yes Yes Yes No No Cannon B.I.G. Enterprises, Inc. 152 Post Office Rd. Waldorf MD 20602 (301)843-9380 Administrative management services, management and business Barbara [email protected] DWBE 3/1/2012 Charles consulting services, construction management services, Email Yes Yes Yes No No Schrader nonresidential building construction, information retrieval services and transcription B.T.O. Trucking, LLC 4752 Rivers Ave. North SC 29405 (843)531-0057 Hauling (1) rock, dirt, sand, and asphalt Deldrick [email protected] DBE 4/8/2014 Charleston Email Yes Yes Yes No No Charleston King Babbs Engineering Consultants, P.O. Box 340 DeArmanville AL 36106 (334)558-0273 Civil engineering services, civil site and roadway design, and Torris [email protected] DBE 1/13/2011 Calhoun Email Yes Yes Yes No No LLC construction management Babbs BAM Technology Consulting, LLC 16844 Dunaverty Place Charlotte NC 28277 (704)365-8908 Information Technology Services, Consulting Services, HW&SW Akil Boston [email protected] DBE 8/19/2014 Mecklenburg Email Yes Yes Yes YES YES Installation, & Help Desk Banneker Energy, LLC 4855 Rivergreen Parkway, Duluth GA 30096 (770)407-7451 Marketing Energy products - specializing in the wholesale Lothario [email protected] DBE 7/24/2007 Fulton Suite 320 distribution of lubricants, erosion products, pumps, tanks, and Email Yes Yes Yes No YES Tolbert m motor fuels including bio-diesel to private and governmental entities. Barrier Cable, Inc. 665 Lee Rd. 212 Phenix City AL 36870 (334)448-4889 Supply and install barrier cable systems Merri [email protected] DWBE 3/3/2011 Russell Email Yes Yes Yes No No Addison Baseline Supply, LLC 65 Turnberry Drive Monroe NJ 08831 (732)835-2080 Supplier of construction materials Tracey [email protected] DWBE 3/17/2011 Middlesex Email Yes Yes Yes No No Township Meents BB & M Contracting 320 Lincolnshire North Dr. Columbia SC 29203 (803)786-0534 Painting, drywall and carpentry Charles [email protected] DBE 12/13/2011 Richland Email Yes Yes Yes No No Brown Belcher Enterprises, LLC 22 N. McCauley Rd. Travelers SC 29690 (855)963-7773 Electrical Contractor Charles D. [email protected] DBE 6/6/2014 Greenville Email Yes Yes Yes No No Rest Belcher Berkeley Lock & Institutional 128 Tall Pines Rd. Ladson SC 29456 (843)572-7602 Locksmith for residential, commercial, and automobile, duplicating Willie berkeleylocksmith10@gmail. DBE 10/17/2013 Berkeley Supplies, Inc. keys, install, and repair safes and vaults, and supplies hardware (e.g. Email Yes Yes Yes No No Gamble com cars, door locks, homes, safes and access control locks)

Bernett Trucking, LLC P.O. Box 445 Yemassee SC 29945 (803)942-9423 Hauling (5), clearing and grubbing Tyshawn [email protected] DBE 12/31/2010 Hampton Email Yes Yes Yes No No Shaw Big Dog Concrete Finishing 2631 Secretariat Drive Florence SC 29505 (843)317-1690 Concrete Finishing and Sidewalks Bridgett [email protected] DWBE 10/23/2009 Florence Email Yes Yes Yes No No Lester Bihl Engineering, LLC P.O. Box 31318 Charleston SC 29417 (843)637-9187 Transportation Engineering Services Jennifer jennifer@bihl- DWBE 9/27/2012 Beaufort Email Yes Yes Yes No No Bihl engineering.com Billue and Associates 5964 South Land Dr. Stone GA 30087 (770)312-5815 Management leadership diversity training, EEO/EO investigations, Frank Billue [email protected] DBE 4/25/2013 Dekalb Email Yes Yes Yes No No International, LLC Mountain mediation, compliance and oversight reviews BJ Mosely, LLC P.O. Box 237 Bowie MD 20719 (240)232-6554 Construction Consulting Service Wayne [email protected] DBE 3/18/2014 Prince George Email Yes Yes Yes No No Mosely BL Watkins Construction 2178-A Savannah Hwy., Charleston SC 29414 (843)266-0027 Site work, clearing and grading, and hauling (3) Bernard L. [email protected] DBE 9/11/2007 Charleston Email Yes Yes Yes No No Company, LLC Suite A Watkins Blackshear Corporation 502 30th Ave. S. Atlantic SC 29582 (843)655-4811 Installation of conduit, fiber optic cable, construction of manholes, Windy Price [email protected] DWBE 6/7/2011 Horry Beach water, sewer, power communication line, structures construction, power ductwork, communication ductwork, fiber optic manholes, handholds trenching, plowing, directional boring, installation of Email Yes Yes Yes No No fiber optic cable, clearing, grubbing, pipe installation, temporary grassing, and interior renovation

BMW Rebar Company, Inc. P.O. Box 573 McClellanvill SC 29458 (843)887-3695 Install Rebar and reinforcement of steel Wilbur [email protected] DBE 4/19/2012 Charleston Email Yes Yes Yes No No e Gibbs Bob Hammond Construction, 123 Lisa Ann Ln. Moncks SC 29461 (843)761-1655 Land Clearing, Site Work, Grading, Sewer lines, Water Lines, Wood Lorie [email protected] DWBE 5/19/2009 Berkeley Inc. Corner Recycling, Chipping, Commercial Stump Grinding, Sidewalks, Curb Email Yes Yes Yes No No Hammond m and Gutter, Demolition, Debris Removal and Disposal

Bob's Landscape & Irrigation P.O. Box 313 Ladson SC 29456 (843)871-3244 Landscaping design, irrigation system & installation, landscape Robert E. bob@bobslandscapeandirrig DWBE 3/26/2002 Berkeley Services maintenance, and landscaping supplies and products Email Yes Yes Yes No No Matheny ation.com

Boc Oil Company, Inc. P.O. Box 41247 Charleston SC 29423 (843)554-1125 Fuel Products: Sales, Delivery & Service Carolyn K. [email protected] DWBE 2/13/1984 Charleston Email Yes Yes Yes No No Brunson Bonn-J Contracting, Inc. of 2596 Curryville Road Chuluota FL 32766 (407)977-7666 Concrete, Earthwalls, Steel, and Box Culverts Bonnie [email protected] DWBE 11/29/1990 Seminole Email Yes Yes Yes No No Florida Rimel Border Rebar, LLC P.O. Box 12865 Gastonia NC 28052 (704)675-5313 Installing reinforcing steel, post tensioning cables, & installing stay Bruce [email protected] DBE 8/16/2006 Gaston Email Yes Yes Yes No No in place forms/metal decking Rangel Boscobel, LLC P.O. Box 25207 Richmond VA 23260 (804)337-3459 Broker of construction products Kari Teagno [email protected] DWBE 1/16/2013 Richmond Email Yes Yes Yes No No Boss Construction Company, Inc. 229 Boxwood Church Road Mocksville NC 27028 (336)284-4369 Concrete slipform bridge parapet medium barriers Chessie [email protected] DWBE 2/28/1991 Davie Email Yes Yes Yes No No Smith Boss Hogg BBQ dba The Friendly 1038 Sims Road Hopkins SC 29061 (803)767-0955 Catering and concession of food Herbet W. [email protected] DBE 10/27/2006 Richland Email Yes Yes Yes No No Caterer Sims om Branded Works, Inc. 110 Travis Street Lafayette LA 70503 (337)289-3000 ACDBE - News & Gifts, Café Ruth Ann rmenutis@brandedworksinc. DWBE/ACD 4/9/2007 Orleans Parish Email Yes Yes Yes No No Menutis com BE Bree & Associates, Inc. 109 Kilmayne Drive, Ste B Cary NC 27511 (919)469-3330 Planning, inspection, cost estimating, and drafting Robert W. [email protected] DBE 8/21/2002 Durham Email Yes Yes Yes No No Lancaster, Jr. Brighter Days and Nites, Inc. 2165 Troyer Avenue Memphis TN 38114 (901)775-1902 Lighting Sales and Installation of Lighting Materials Dorothy L. [email protected] DWBE 7/1/2009 Shelby Email Yes Yes Yes No No Sinclair Brockington and Associates, Inc. 3850 Holcomb Bridge Rd., Norcross GA 30092 (770)662-5807 Cultural Resources Consulting Sarah [email protected] DWBE 7/29/2014 Gwinnett Ste 105 Email Yes Yes Yes No No Brockington g

Broughton Contracting, Inc. P.O. Box 96 Blackville SC 29817 (803)709-2557 Sidewalks, concrete slabs, painter, carpentry, framing, wall paper, Charlie broughtoncontractinginc@c DBE 11/5/2009 Barnwell vinyl/aluminum siding, guardrail, fencing, curb and gutter, erosion Email Yes Yes Yes No No Broughton ontractor.net control, clearing and grubbing, silt fencing, and under drains and transporting manufactured homes. Brown & Pipkins, LLC P.O. Box 312245 Atlanta GA 31131 (404)349-9030 Advertising, Marketing, Public Relations, Information Technology Deidre [email protected] DWBE 9/17/2014 Fulton Services, Facility Maintenance, and Janitorial Services Email Yes Yes Yes No No Brown

Brown Enterprises 7271 Law Road Effingham SC 29541 (843)270-7473 Residential, commercial, industrial coating, hydro-seeding and LaRon [email protected] DBE 6/24/2013 Florence Email Yes Yes Yes No No erosion control Brown m Brunson, LLC 47 Heritage Village Ln. Columbia SC 29212 (803)240-7987 Janitorial Services (Commercial and Residential) Darantzy [email protected] DBE 7/14/2014 Richland Email Yes Yes Yes YES NO Brunson Bryson Constructors, Inc. 2847 Main St. East Point GA 30344 (404)762-1000 Commercial and Institutional Building Construction Steven sbarnes@bryosonconstructo DBE 6/26/2013 Fulton Email Yes Yes Yes No No Barnes rs.com Buckets, LLC 1009 Briar Rose Ln. Ladson SC 29456 (843)771-6196 Janitorial Services Regina [email protected] DWBE 2/27/2013 Charleston Email Yes Yes Yes No No Robinson Buffington & Smith Contracting 3803 Holly Springs Road Gillsville GA 30543 (770)536-4795 Grassing - Erosion Control - Base Under drain - Landscaping Carlotta B. [email protected] DWBE 6/13/1986 Banks Email Yes Yes Yes No No Company Hood Built Right Construction, LLC P.O. Box 1534 Mt. Pleasant SC 29465 (843)882-7632 Commercial and Residential Building Contractors, structural Chris [email protected] DBE 2/3/2011 Charleston concrete, poured concrete, curbing, erosion control, utilities, storm Pelletier drain, grubbing and grading, residential utilities, roofing, drywall, Email Yes Yes Yes No No fencing, construction management, carpentry, construction material and equipment leasing and supplier

Bullz-Eye Sales, LLC P.O. Box 484 Moncks SC 29461 (843)499-2226 Supplier of material handling, materials, hardware, medical Kristie [email protected] DWBE/ACD 12/12/2012 Berkeley Corner supplies, writing paper, industrial supplies, traffic safety items, Email Yes Yes Yes YES YES Collins BE construction materials; and installation of fireproofing and fire- stopping materials Burch Services, LLC P.O. Box 31895 Charleston SC 29417 (843)744-7480 Electrical Contracting, Heating and Air Conditioning Ray Burch [email protected] DBE 7/2/2009 Charleston Email Yes Yes Yes No No Burrell Trucking 643 McCorkle Rd. Ridgeway SC 29130 (803)466-1049 Hauling (1) John Burrell [email protected] DBE 8/8/2013 Fairfield Email Yes Yes Yes No No Bussey Trucking 306 Old Augusta Road Plum Branch SC 29845- (864)443-2018 Hauling (1) Toronto [email protected] DBE 6/1/2010 McCormick Email Yes Yes Yes No No 2131 Bussey C & S Consulting Group, Inc. 1107 Anthony Avenue Columbia SC 29201 (803)733-5176 Consultant for transportation providing needs analysis, feasibility Joan Scott [email protected] DWBE 11/9/2000 Richland studies, governmental planning, project investigations, fixed route and light rail management, technical assistance, community Email Yes Yes Yes No No outreach, education involvement, governmental facilitation and negotiations C Cycle Studio, LLC 167 Glade Spring Dr. Lexington SC 29072 (803)609-9490 Group Fitness Training (Indoor Cycling/Spinning Classes, Zumba, Cesar Leon [email protected] DBE 7/14/2014 Lexington Email Yes Yes Yes No No Personal Training, Yoga, and Boot Camp) C.E. McKenzie & Associates, LLC 724 S. Shelmore Blvd. Ste. Mt. Pleasant SC 29464 (843)849-1122 Furnishings, Warehousing, Housing Management and Furniture Charles [email protected] DBE 4/28/2014 Charleston Email Yes Yes Yes No No 100 Installation McKenzie C.L. Bryant Heating and Air 1078 Schurlknight Rd. St. Stephens SC 29479 (843)830-4477 Installing and reparing HVAC equipment Carl Bryant clbryantheatingandair@gmai DBE 7/9/2013 Berkeley Email Yes Yes Yes No No l.com C2PM 16520 Bake Pkwy., Ste. 250 Irvine CA 92618 (949)333-3700 Project Control, Document Control, QA/QC, Inspection, Rowena [email protected] DWBE 4/28/2014 Orange Email Yes Yes Yes No No Construction, and Construction Support Services Altaha CAD Concepts, Inc. d/b/a CCI 2323 West Fifth Ave., Ste. Columbus OH 43204 (614)485-0670 Design Management Services Joyce [email protected] DWBE 7/6/2011 Franklin Email Yes Yes Yes No No Engineering Services 120 Johnson Calhoun's Transport, LLC 1212 Sweetwater Road Greenwood SC 29646 (864)554-2652 Hauling (2) Stanley stanleycalhoun@embarqmai DBE 8/16/2010 Greenwood Email Yes Yes Yes No No Calhoun l.com Campbell & Campbell Industries, 248 Flowerwood Drive Hopkins SC 29061 (803)767-7633 Site Preparation, Water & Sewer, Highway Construction and Poured Curtis [email protected] DBE 1/22/2010 Richland Email Yes Yes Yes No No Inc. Concrete Foundations & Structure Campbell Candies Construction Company, P.O. Box 633 Summerville SC 29484 (843)821-2504 Water & Sewer Lines, Pouring Concrete Foundation, and Site Ernest [email protected] DBE 2/5/2009 Dorchester LLC Preparation Email Yes Yes Yes No No Candies, III

Capital Building Services, LLC P.O. Box 21942 Columbia SC 29221 (803)731-0600 Janitorial services, building maintenance (e.g. installing lights, Ivory [email protected] DBE 1/9/2013 Richland plumbing and painting), carpet and upholstery cleaning Email Yes Yes Yes No No Haltiwanger

Cardinal Transport, Inc. 406 Worchester Place Simpsonville SC 29680 (864)967-8760 Hauling Alison A. [email protected] DWBE 3/23/2004 Greenville Email Yes Yes Yes No No Randolph Cargo Transit, Inc. P.O. Box 792 Weaverville NC 28787 (828)645-9828 Broker: Freight Transportation Arrangement Lisa Fouts [email protected] DWBE 1/30/2012 Buncombe Email Yes Yes Yes No No Carlson Construction Services, P.O. Box 669547 Marietta GA 30066 (770)732-0054 Fiber optic cable installation, equipment installation, repair, Diana [email protected] DWBE 6/18/2009 Cobb Email Yes Yes Yes No No LLC maintenance, low voltage and electrical work Carlson m Carolina Concessions, LLC 3250 Airport Blvd. Ste., 15 West SC 29170 (803)822-5906 Airport Concession - Food and beverage services Herbert [email protected] DBE 2/3/2014 Lexington Email Yes Yes Yes No No Columbia Sims om Carolina Guardrail, LLC P.O. Box 879 Colfax NC 27235 (336)707-9971 Install, repair, remove highway guardrail for commercial and Carri [email protected] DWBE 6/23/2014 Guilford Email Yes Yes Yes No No residential Perkins Carolina Pavement Markings, P.O. Box 68 Conway SC 29526 (843)369-2156 Painting Lines on Highways, Painting Lines on Streets, Parking Lot Kimberly [email protected] DWBE 7/2/2009 Horry Inc. Striping, Paint Striping, Thermoplastic Striping, Epoxy Striping and Email Yes Yes Yes No No Courtney Raised Pavement Markers Carolina Procurement Institute, 1815 Gervais Street Columbia SC 29201 (803)931-8881 Procurement Management Services and Electrical Materials Broker; Gary A. [email protected] DBE 11/5/1999 Richland Inc. Household Goods and Office Equipment Moving Services Email Yes Yes Yes No No Washington

Carolina Rebar & PT, Inc. 2020 Hickory Hill Road Green Pond SC 29446 (843)844-7823 Installation of reinforcing steel, post tensioning, and guardrail Willie White [email protected] DBE 8/17/2006 Colleton Email Yes Yes Yes No No om Carolina Transportation & P.O. Box 2353 Georgetown SC 29442 (843)543-2032 Hauling (4) Victoria [email protected] DWBE 1/8/2014 Georgetown Email Yes Yes Yes No No Services, LLC Hayes Carter Insulation Services, LLC P.O. Box 1858 Clearwater SC 29822 (803)593-5993 Commercial and Residential Insulation Reginald reg@carterinsulationservices DBE 4/11/2014 Aiken Email Yes Yes Yes No No Franklin .com CASE Consulting, Inc. 840 Shull Street, Ste. 210 West SC 29169 (803)926-1600 Structural consulting (vertical), commercial construction Calvin Wise [email protected] DBE 7/5/2007 Lexington Columbia administration, and commercial construction management Email Yes Yes Yes No No consulting services CCCS International, LLC P.O. Box 50340 Summerville SC 29485 (843)200-5224 Construction Management, Document Control, Cost Management, Calvin cwhitfield@cccsinternational DBE 4/14/2010 Dorchester Program Management, Architectural and Engineering Services, Whitfield .com Supplier of miscellaneous Electrical equipment and supplies, Quality Email Yes Yes Yes No No Assurance, Inspections, Highway and Commercial Construction

CE Hughes Milling, Inc. 3113 Holmans Ln. Jeffersonville IN 47130 (812)725-8665 Asphalt and concrete milling Caroline [email protected] DWBE 6/26/2013 Clark Email Yes Yes Yes No No Hughes Central City Realty, Inc. 1815 Gervais Street, Suite Columbia SC 29201 (803)256-0350 Real Estate Broker and related transactions services Naomi W. [email protected] DWBE 9/16/2000 Richland Email Yes Yes Yes YES NO 0 Scipio CES Consulting, LLC 13991 Virginia Cedar Ct. Gainesville VA 20155 (571)402-9159 Engineering, inspection, scheduling, claims review, QA/QC services, Avtar Singh asingh@ces- DBE 6/7/2011 Prince William Email Yes Yes Yes No No and civil engineering consultingllc.com CH Engineering, PLLC d/b/a CHE 3220 Glen Royal Rd. Raleigh NC 27617 (919)788-0224 Engineering Services and Land Surveying Maha [email protected] DWBE 5/11/2005 Wake Email Yes Yes Yes No No Surveying in SC Chambliss Chambers Express Trucking, Inc. 2132 Blue Bonnett Lane Matthews NC 28104 (704)292-2916 Hauling (9) Marvin [email protected] DBE 7/31/1997 Mecklenburg Email Yes Yes Yes No No Chambers m Chanticleer Solutions, LLC 50 Grand Avenue, Ste A Greenville SC 29607 (864)238-0907 Residential and Commercial Remodeling/Renovations Darien dalston@chanticleersolution 10/1/2014 Greenville Email Yes Yes Yes No No Alston s.com Chao & Associates, Inc. 7 Clusters Court Columbia SC 29210 (803)772-8420 Engineering Consulting; Bridge, Civil, and Surveying Chimin [email protected] DBE 3/30/2000 Richland Email Yes Yes Yes No No Jimmy Chao

Charleston Lawn Company, Inc. 1913 Herbert St. North SC 29405 (843)817-2700 Landscaping, lawn maintenance, and hydroseeding services (e.g. David Bulick [email protected] DBE 5/15/2014 Charleston Charleston fertilizing, mowing, seeding, decorative, erosion control and pesticides) ornamental tree and shrub services (e.g. bracing, Email Yes Yes Yes No No planting pruning, removal, spraying, trimming) irrigation systems (e.g. design, installation, and repair), and site clearing

Charleston's Rigging & Marine P.O. Box 21255 Charleston SC 29413 (843)723-7145 Distributor of industrial products; fabricator of rigging slings; and Jessica Sage [email protected] DWBE 7/9/2012 Charleston Hardware, Inc. d/b/a/ Carolina's crane service repair Email Yes Yes Yes No No m Rigging Cherry Consulting of the 6227 Gothic Court Charlotte NC 28210- (704)525-0123 Management consulting - employee/labor relations, organizational Rebecca P. [email protected] DWBE 3/28/1996 Mecklenburg Email Yes Yes Yes No No Carolinas, Inc. 7009 development & operations Cherry m Cheryl Simerly and Associates, 3208 Sadler Rd. Charlotte NC 28278 (704)391-2857 Manufacturer sales representative Cheryl [email protected] DWBE 9/4/2013 Mecklenburg Inc. Email Yes Yes Yes No No Simerly CHH Communications 1994 Sandy Point Lane Mt. Pleasant SC 29464 (843)216-8322 Public, media and community relations Cheryl E. [email protected] DWBE 7/3/2008 Charleston Email Yes Yes Yes No No Harleston Civic Communications, LLC P.O. Box 871 Charleston SC 29402 (843)224-1096 Public relations, public participation, facilitation and training Julie Hussey jchussey@civiccommunicatio DWBE 2/27/1997 Charleston Email Yes Yes Yes No No ns.com Civil Engineering Consulting 2000 Park Street, Suite 201 Columbia SC 29201 (803)779-0311 Staffing and Equipment Analysis Services, Management Consulting Cathy Raad [email protected] DWBE 7/23/2002 Richland Services Services, Marketing Services, Environmental Consulting Services, Graphic Design Services, Construction Monitoring and Inspection, Office Administrative Services, Temporary Help Services (non- Email Yes Yes Yes No No engineer), Professional and Management Development Training, Utility Coordination (excluding utilities mapping), Utility Location/Designation, Scheduling, Partnering and Facilitation Civil Works, Inc. 495 Hutchens Road South Atlanta GA 30354 (404)363-8727 General Heavy and Utility Construction, Storm Drain, Water and William [email protected] DBE 2/9/2009 Fulton Email Yes Yes Yes No No East Sewer Lines, Site Development, Erosion Control Marshall m Clarence and Clarence 2948 Truman St. Columbia SC 29204 (803)463-0982 Residential construction - renovation, remodeling, and new Clarence [email protected] DBE 2/18/2014 Richland Email Yes Yes Yes No No Construction, LLC construction Alston m Clark's Engineering Services, Inc. 752 Ansel Crapps Road Leesville SC 29070 (803)532-7306 Environmental engineering consulting Virginia G. [email protected] DWBE 7/27/1995 Lexington Email Yes Yes Yes No No Clark Clear Ways, Inc. 4100 Jennifer Court Sumter SC 29154 (803)934-6839 Roadside maintenance, herbicide application and landscape curbing Reyoichi [email protected] DWBE 4/8/2003 Sumter Email Yes Yes Yes No No Geddings Clover Construction Services, LLC P.O. Box 3043 Evans GA 30809 (706)993-1355 Erosion Control, Hydroseeding, and Landscaping Services Mary Ann [email protected] DWBE 9/21/2011 Columbia Email Yes Yes Yes No No Edwards et CMA Services, Inc. P.O. Box 1048 Hartsville SC 29551 (843)857-9300 Janitorial services, Unarmed Security, Temporary Labor, Colon M. [email protected] DBE 3/16/2012 Darlington Landscaping services, Carpet and Upholstery Cleaning Services and Email Yes Yes Yes No No Abraham General Construction (Adding and Repairing Commercial and Residential Walls) CMTS, LLC 8500 Stemmons Freeway Dallas TX 75247 (214)637-6200 Commercial Construction and Construction Management, Hezekiah [email protected] DBE 3/13/2012 Email Yes Yes Yes No No Ste., 6040 Temporary Staffing Services Harris II CMW Design Strategies, LLC 2025 Emerald Pines Drive Tega Cay SC 29708 (803)448-5815 Consulting Services: Landscape Architecture, Urban Design, and Augustine [email protected] DBE 10/5/2010 York Email Yes Yes Yes No No Community Planning Wong CoachCrafters, Inc. 27530 County Rd. 561 Tavares FL 32778 (352)742-8111 Transit bus refurbishing, collision repair, bus body painting, and Anne Wolf [email protected] DWBE 11/25/2013 Lake Email Yes Yes Yes No No repair, and used bus sales Coastline Consulting Services, 138 Canal Street, Unit 307 Pooler GA 31322 (912)330-8550 Architectural engineering and civil engineering services Henry hwhite@coastline- DBE 8/17/2006 Chatham Inc. Email Yes Yes Yes No No White, Jr. consulting.com Collins Concrete, Ltd 201 W. 2nd St. # 705 Davenport IA 52801 (563)323-3652 Concrete flatwork, miscellaneous concrete, bridge approaches, Shane [email protected] DBE 1/10/2012 Scott driveways, sidewalks, recreation trails, PCC paving and patching, silt Email Yes Yes Yes No No Hauman fence, seeding, trucking (5), and crush recycle

Collins Construction Services, 2213 Rowland Ave. Ste., C Thunderbolt GA 31406 (912)233-2001 Commercial and Institutional Building Construction Dawn Dmorgan@collinsconstructio DWBE 1/28/2013 Chatham Email Yes Yes Yes No No Inc. Morgan ninc.com Collins Grading and P.O. Box 944 Duncan SC 29334 (864)879-9575 Clearing and Grubbing, Grading, and Hauling Claude [email protected] DBE/ACDBE 8/27/1998 Spartanburg Email Yes Yes Yes No No Landscaping, Inc. Collins Columbia Trucking Company P.O. Box 291074 Columbia SC 29229 (803)518-5518 Hauling (4) Lawrence E. columbiatruckingcompany@ DBE 6/8/1999 Richland Email Yes Yes Yes No No Jones, Jr. aol.com Commercial Cleaning Service, P.O. Box 292072 Columbia SC 29229 (803)419-2833 Janitorial services for residential and commercial cleaning windows, Darrel [email protected] DBE 10/24/2013 Richland Email Yes Yes Yes No No LLC carpet, upholstery, and providing maid services President m Commercial Fabricators, Inc. 2045 Industrial Dr. Newton NC 28658 (828)465-1010 Miscellaneous steel manufacturing specializing in handrails, stairs, Richard J. [email protected] DBE 4/9/2007 Catawba ladders, light structural steel, supplier of joists, decking, bolts, Email Yes Yes Yes No No Tucker grating, access, hatches, cast-iron, trench drain grates, and nosings

Community Life-Link, LLC 4504 E. Hwy 76 Mullins SC 29574 (843)464-4307 First Aid and Fire Safety Products Bernard [email protected] DBE 8/8/2003 Marion Email Yes Yes Yes No No Gerald Community Pastor Care, LLC 7356 Garners Ferry Rd., Columbia SC 29209 (803)447-1291 General ground transportation for transporting non-emergency Sammy [email protected] DBE 10/1/2014 Richland Ste. 126 patients to and from medical procedures & appointments Email Yes Yes Yes No No Wade

Compass 5 Partners, LLC 1329 State Street Cayce SC 29033 (803)765-0838 Architectural Design, Planning and Project Management Consulting Maryellyn mcannizzaro@compass5part DWBE 6/22/2007 Richland Email Yes Yes Yes No No Cannizzaro ners.com Compliance Centre, Inc. 920 Saint Andrews Rd. Columbia SC 29210 (803)772-1430 Environmental, Safety and Occupational Health Consulting Services Christy [email protected] DWBE 2/28/2008 Richland Email Yes Yes Yes No No Brabham et Comprehensive Business 100 Forum Drive, No. 3 Columbia SC 29229 (803)733-1607 Contracts management, partnering, public involvement/outreach Gloria C. [email protected] DWBE/ACD 7/1/2005 Richland Consultants d/b/a CBC, LLC programs, project program management, project controls, Tanner BE facilitation services, professional training & development, compliance, construction, auditing, diversity business development and DBE/MBE/WBE certification assistance services, project Email Yes Yes Yes No No scheduling, temporary help services, marketing consulting services, graphics design services, public relations, marketing research, and public opinion polling Conic Construction, Inc. 310 Claybrooke Drive Greer SC 29650 (404)786-8803 Construction of new family housing, sidewalk, driveway, curb and Juan Martin [email protected] DBE 4/9/2014 Greenville gutter, catch basin, manholes, concrete slabs, foundations, Email Yes Yes Yes No No Beltran masonry, and framing Connetics Transportation Group, 570 Colonial Park Dr., Ste Roswell GA 30075 (678)461-0969 Mass Transit Planning Consulting Services Susan [email protected] DWBE 1/16/2013 Fulton Email Yes Yes Yes No No Inc. 302 Rosales Connico Incorporated 2594 N. Mount Juliet Road Mount Juliet TN 37122 (615)758-7474 Consultant for change orders & claims, scheduling, estimating and Connie S. [email protected] DWBE 4/29/1991 Wilson Email Yes Yes Yes No No project management Gowder Construction Dynamics, Inc. 6417 Fairfield Rd Columbia SC 29203 (803)754-3395 General commercial, residential, and industrial building Nathaniel [email protected] DBE 9/7/2001 Richland construction; highway, road, bridge construction, poured concrete, Email Yes Yes Yes No No Spells, Sr. drywall, insulation, graphic design, administrative management and consulting Construction Group, LLC 3940 Hottinger Ave. North SC 29405- (843)735-0814 Commercial, Industrial, Residential Construction Norman [email protected] DBE 4/28/2008 Charleston Charleston 7018 Email Yes Yes Yes No No Robert Knight Construction Recruiters America 5220 S. University Dr., Ste. Davie FL 33328 (520)270-9923 Construction and Administrative Staffing Diane [email protected] DWBE 10/5/2010 Broward Email Yes Yes Yes No No Staffing, Inc. C208 Dalman Construction Solutions Team, 11608 Downs Rd. Pineville NC 28134 (704)807-2627 Consulting, heavy equipment training, safety and education in the Sandy H. sandy@constructionsolution DWBE 5/23/2013 Mecklenburg Email Yes Yes Yes No No Inc. construction industry Grant steam.com Construction Support Services, P.O. Box 90408 Columbia SC 29290 (803)776-9909 Land surveying Jay S. Joshi bwjoshi@constructionsuppo DBE 1/9/2003 Richland Email Yes Yes Yes No No LLC rtsc.com Convergence By Design, LLC 107 West North First St. Seneca SC 29678 (864)360-0275 Architectural services, industrial design and interior design Lori Sons [email protected] DWBE 1/14/2014 Oconee Email Yes Yes Yes No No om Coover-Clark & Associates, Inc. 1936 Market St. Denver CO 80202 (303)783-0040 Design, planning, and landscape architecture Carol [email protected] DWBE 7/10/2003 Denver Email Yes Yes Yes No No Coover- om Clark Corley Construction, LLC 366 Firetower Road Irmo SC 29063 (803)781-3127 Clearing, grading, demolition, water & sewer lines Todd Corley corleyconst88915@bellsouth DBE 3/8/2005 Richland Email Yes Yes Yes No No .net Cornerstone Financial, LLC 845 Lowcountry Blvd., Ste. Mt. Pleasant SC 29464 (843)856-7443 Financial consulting, insurance sales, and investment sales Augustine gus@cornerstonefinancial- DBE 5/11/2007 Charleston Email Yes Yes Yes No No S Olalere llc.com Cornerstone Surveying & 1240 Bacons Bridge Rd. Summerville SC 29485 (843)871-9706 Land surveying, construction surveys, engineering surveys, civil R. David [email protected] DBE 3/23/2004 Dorchester Engineering, Inc. engineering subsurface utility engineering and location, document Email Yes Yes Yes No No Branton research, GIS, GPS Corporate Staffing Services, LLC P.O. Box 16148 Greenville SC 29601 (864)250-0403 Employment placement agencies, temporary staffing, executive Thomas G. rr500@corporate- DBE 4/27/2005 Greenville search services, permanent staffing, drug testing, background Email Yes Yes Yes No No Robinson servicessc.com screening, other HR Services, payroll processing services, and providing janitorial services Corry Enterprises, LLC 2712 Shoal Creek Church Shelby NC 28152 (704)418-4936 Hauling (3) Larry D. [email protected] DBE 12/1/2006 Cleveland Email Yes Yes Yes No No Rd. Corry Costing Services Group, Inc. 1447 Peachtree St. NE Ste. Atlanta GA 30309 (404)815-9555 Construction cost consulting, estimating, and management Anita S. anita@constingservicesgrou DWBE 6/6/2014 Fulton Email Yes Yes Yes No No 209 Greiner p.com Couch One IT Solutions L.L.C. 7001 St. Andrews Rd. # 271 Columbia SC 29212 (803)348-4162 Information Technology Solutions and System Management Valarian valarian.couch@couch- DBE 3/3/2014 Richland Services: Computer and Network Designs, Remote Management, IT Couch one.com Security Training and Audit, Assessment (i.e. security, risk, and wireless), Assess Control Systems, Installing Application and Testing, Email Yes Yes Yes No No Social Engineering, Voice over IP, Installing Fiber Optic Cable, Video Surveillance Systems, and Computer Training

Creative Insurance Concepts, 8012 Midlothian Turnpike North VA 23235 (804)674-8330 ACDBE - Risk management, insurance, bonding, and document Charlene J. [email protected] DWBE/ACD 9/4/2014 Chesterfield Email Yes Yes Yes No No Inc. Chesterfield management services Reynolds BE CRL Hauling, LLC 187 Mistr Ln. Pickens SC 29671 (864)207-8687 Hauling (1): Gravel, sand, asphalt and mulch Teri N. [email protected] DWBE 5/30/2014 Pickens Email Yes Yes Yes No No Lilland Crossroads Environmental, LLC P.O Box 5685 Spartanburg SC 29304 (864)541-8736 Environmental Consultant - Onsite Inspections and Testing, Air Kay Horton [email protected] DWBE/ACD 11/9/2011 Spartanburg Email Yes Yes Yes No No Monitoring, Project Design, and Project Management BE CRS Trucking, LLC 123 Crest Ln. St. Stephen SC 29479 (843)749-2600 Hauling (1) Durand [email protected] DBE 9/11/2014 Berkeley Email Yes Yes Yes No No Kent Cruz Brothers Concrete, Inc. 1572 Payne Road Lot 75 Graham NC 27253 (336)376-0787 Concrete flatwork, curb and gutter, sidewalks, pads, and driveways Santana [email protected] DBE 2/10/2010 Alamance Email Yes Yes Yes No No Cruz Crystal T. Spires Construction & 5552 Old Calhoun Falls Calhoun Falls SC 29628 (864)378-0552 Concrete Construction, Sidewalks, Curb and Gutter, Ramps, Catch Crystal [email protected] DWBE 7/27/2009 Abbeville Farm, Inc. Road Basins, Seeding, Grassing, Hydroseeding, Clearing, Grading, Email Yes Yes Yes No No Spires Grubbing and Silt Fencing CTCS, Inc. 1441 Funston Avenue SE Atlanta GA 30315 (404)593-7340 Traffic Control Signage Clayton [email protected] DBE 3/18/2009 Fulton Email Yes Yes Yes No No Cox, Jr. Cypress Cultural Consultants, 41 Sherman Dr. Beaufort SC 29907 (843)521-1133 Cultural resources surveys, archaeological excavation and Daphne L. [email protected] DWBE 1/30/2002 Beaufort LLC mitigation, NEPA, wetland studies - ecology, threatened, and Email Yes Yes Yes No No Owens m endangered species D & T Trucking Company P.O. Box 23811 Columbia SC 29224 (803)261-5920 Hauling (5) Thelma [email protected] DWBE 10/31/1995 Richland Email Yes Yes Yes No No Kelley D.E. Walker Construction Co. P.O. Box 411564 Charlotte NC 28241 (704)424-7500 Water/sewer, boring, grading, paving (small jobs), and storm drain Derrick derrick@dewalkerconstructi DBE 6/3/2004 Mecklenburg Email Yes Yes Yes No No construction Walker on.com D.T. Read Steel Company, Inc. 1751 West Road Chesapeake VA 23323 (757)487-2047 Rebar Installation Donald T. [email protected] DBE 9/7/2001 Chesapeake City Email Yes Yes Yes No No Read, Jr. Dad N Company d/b/a BCT SC & 3021 McNaughton Road, Columbia SC 29223 (803)788-6644 Wholesale Commercial Printing Press Nina D. [email protected] DWBE 7/27/2009 Richland Email Yes Yes Yes No No Western NC Ste. 7 Patel Dakato Hawk Construction, Inc. 138 Alvin Rd. Pembroke NC 28372 (910)521-0886 Seeding and mulching James dakato.hawk_construction@ DBE 5/23/2013 Robeson Email Yes Yes Yes No No Harris yahoo.com Damon's Son Ornamental Iron 1013 N. Kings Street, Apt Columbia SC 29223 (803)394-6711 Fabrication of wrought iron fence, railings, columns, security bars, Bruce [email protected] DBE 9/9/2013 Richland Email Yes Yes Yes No No Works 220-H and gates, etc. Damon m Davis Freight Management, Inc. 13238 Broadway Alden NY 14004 (716)902-4244 General Freight Trucking and General Warehousing Wendy [email protected] DWBE 4/19/2012 Erie Email Yes Yes Yes No No Davis Schlabach Day Consultants, Inc.- 1293 Professional Drive, Myrtle Beach SC 29577 (843)626-6859 Staffing, Administrative Support, Human Resource Consulting Deborah A. [email protected] DWBE 11/22/2002 Horry Suite D Service, Documentation Preparation Services, Administrative and Email Yes Yes Yes No No Young m Management Consulting DB & D Trucking 72 Savannah Ln. Salters SC 29590 (843)325-9201 Hauling (1) Dewayne J. [email protected] DBE 7/28/2011 Williamsburg Email Yes Yes Yes No No Miller, Sr. m Debi Wilcox, MAI P.O. Box 4109 Murrells Inlet SC 29576 (843)685-9180 Real estate appraisal and broker consulting Debi Wilcox [email protected] DWBE 10/13/2003 Horry Email Yes Yes Yes No No Decca Paving, Inc. 1007 Chili Avenue Rochester NY 14611 (585)279-0948 Highway, Street, and Bridge Construction and Trucking Jason D. [email protected] DBE 4/12/2012 Monroe Email Yes Yes Yes No No Gibbs Departure Media, Inc. 180 Meeting St., Ste 310 Charleston SC 29401 (843)571-2299 Airport Advertising Leslie LCBensen@departure- DWBE/ACD 1/12/2006 Mecklenburg Email Yes Yes Yes No No Bensen media.com BE DESA, Inc. 400 Percival Road Columbia SC 29206 (803)743-1142 Business Consulting Services, Construction Management, Facilities Diane E. [email protected] DWBE 3/24/2006 Richland Management, Conference/event Planning, Building Inspection, & Sumpter Remediation Services; Facilitation Services, Marketing Services, OSHA Compliance Training, Public, Media and Community Relations, Staffing, Administrative and Management Consulting Services, Web Email Yes Yes Yes No No and Graphic Design, Temporary Help Services, Project Management Consulting (non-engineering/construction), Partnering, Public Involvement/Outreach programs, Project Program Management, Call Center. Dickey Consulting Services, Inc. P.O. Box 892 Ft. FL 33302 (954)467-6822 Public Relations, Public Involvement, Project Management, and DBE Sheryl A. [email protected] DWBE 7/2/2009 Broward Email Yes Yes Yes No No Lauderdale Liaison Dickey Divine Transport, LLC 10 High Glen Ct. Columbia SC 29229 (803)446-0942 Hauling (1) Michael [email protected] DBE 9/23/2013 Richland Email Yes Yes Yes No No David Tyler

DJ Rebar Contractor, Inc. 4015 Forest Dr., Suite 201 Columbia SC 29204 (803)782-0109 Install Reinforcing Steel Shirley Kelly [email protected] DBE 5/18/2001 Richland Email Yes Yes Yes No No DL Hauling and Grading 3756 Fishing Creek Church Chester SC 29706 (803)789-3841 Hauling (8), landscaping services, concrete finishing, concrete Timothy dlhaulingestimate@hotmail. DBE 11/5/2004 Chester Road pouring, concrete removal, clearing, grubbing, and demolition Email Yes Yes Yes No No Dickerson com

DLR Distributors, Inc. 4679 Hugh Howell Rd. Unit Tucker GA 30084 (770)413-0094 General material supply management and parts supplier and Dennis Riley [email protected] DBE 5/23/2014 DeKalb Email Yes Yes Yes No No H manufacturing for transit (bus and LRV parts) Dobbins & Co., Inc. 80 Orchard Rd. Campobello SC 29322 (864)237-3508 Grading, asphalt paving, and concrete Ingrid [email protected] DWBE 1/11/2013 Spartanburg Email Yes Yes Yes No No Dobbins Doon Technologies, Inc. 200 Middlesex Essex Tpke, Iselin NJ 08830 (732)404-1334 Information Technology Consulting, Staff Augmentation and Custom Meenu [email protected] DWBE 1/23/2014 Middlesex Email Yes Yes Yes No No Ste # 309 Solutions Gupta DoverStaffing, Inc. 2451 Cumberland Pkwy Atlanta GA 30339 (770)434-3040 Employment Placement and Temporary Help Services Sanquinetta [email protected] DWBE 4/12/2012 Fulton Email Yes Yes Yes No No Ste., 3418 Dover Dowling Investigations, LLC PO Box 779 Orangeburg SC 29116 (803)534-5113 Guard services, investigations, pre-employment screening, Charles Dowlinginvestigation2013@y DBE 3/26/2002 Orangeburg Email Yes Yes Yes No No background checks, courier, and other investigations Dowling ahoo.com Driggers Electric & Control 634 Phillip Davis Dr. Charlotte NC 28217 (704)527-2811 Electrical work, highway lighting, highway signs and traffic signals Earl [email protected] DBE 3/31/1994 Mecklenburg Email Yes Yes Yes No No Company Driggers Duckett Design Group, Inc. 1632 Ware Avenue East Point GA 30344 (404)592-4539 Architecture, Interiors, and Planning Karen I. karen.duckett@ddesigngrou DWBE/ACD 12/13/2011 Fulton Email Yes Yes Yes No No Duckett p.com BE Duncan & Duncan Wetland and 814 West Madison Avenue Charleston SC 29412 (843)270-4857 Environmental assessments, environmental impact statements, Lori Duncan [email protected] DWBE 7/7/2003 Charleston Endangered Species Training (D wetland mitigation and creation, and endangered species surveys Email Yes Yes Yes No No & D WEST) DW&K Services, LLC 503 Bayonet Dr. Summerville SC 29483 (803)764-2172 Freight Hauling, courier services, delivery services, equipment Dwayne dwhite@dwktransportation. DBE 8/16/2010 Dorchester transportation, construction, moving furniture, electrical wiring and Email Yes Yes Yes No No White com janitorial services E & E Trucking 133 Cherokee Drive Greenwood SC 29646 (864)344-5816 Hauling (2) Melvin [email protected] DBE 1/26/2010 Greenwood Email Yes Yes Yes No No Etheredge E & K Services 225 Falling Creek Rd. Spartanburg SC 29301 (864)764-5993 Hauling (8) Kay [email protected] DWBE 10/10/2012 Spartanburg Email Yes Yes Yes No No Arrington EA Barnett Group, Inc. 1121 Alderman Dr., Ste. Alpharetta GA 30005 (678)736-2634 Specialty Commercial Construction Eddie D. [email protected] DBE 7/18/2012 Fulton Email Yes Yes Yes No No 108 Barnett East Coast AP Marketing, LLC 634 D. Marina Dr. Charleston SC 29492 (843)849-6001 Sales of promotional products and uniforms Kristin [email protected] DWBE 7/5/2012 Berkeley Email Yes Yes Yes No No Fleming Eaton Construction Company, P.O. Box 684 Circleville OH 43113 (740)474-3414 Concrete joint sawing, sealing and raised pavement markers Debbie [email protected] DWBE 7/23/2001 Pickaway Email Yes Yes Yes No No Inc. Manson Ecological Engineering, LLP 1151 SE Cary Pkwy, Ste. Cary NC 27518 (919)557-0929 Engineering consulting – hydraulic/hydrologic studies, wetland & Jenny [email protected] DWBE 8/13/2014 Wake 101 stream restoration, storm water management, natural resources Email Yes Yes Yes No No Fleming studies, and environmental permitting Ed Rush Consulting & 3255 Landmark Dr., Ste. North SC 29418 (843)494-9504 Real Estate Development, Right Away Acquisition, Project Keena [email protected] DWBE 9/6/2012 Charleston Development Group, LLC 214 Charleston Management, Construction Consulting, Security Guards and Patrol Email Yes Yes Yes No No Edwards Services Edwards Painting & Contracting, 3299 Tuscan Ridge Dr. Snellville GA 30039 (404)667-0879 Interior-exterior painting, drywall, and wall covering Eddie [email protected] DBE 9/28/2012 Delkab Email Yes Yes Yes No No Inc. Cummings et Edwards Paving & Grading, LLC P.O. Box 323 Coward SC 29530 (843)389-5009 Site Preparation, Concrete Work, Asphalt Paving, Interior Allen [email protected] DBE 9/12/2008 Florence Renovation, Masonry and hauling (1) Email Yes Yes Yes No No Edwards, Jr.

Edwards-Pitman Environmental, 1250 Winchester Parkway, Smyrna GA 30080 (770)333-9484 Environmental consulting services Linda drobinson@edwards- DWBE 1/24/2001 Cobb Inc. Ste. 200 Email Yes Yes Yes No No Edwards pitman.com Theos EJDR Sampson's Enterprises, Inc. 164 Solomn Rd. Pembroke NC 28372 (910)521-1389 Supplier of construction materials, fire protection, pipe processing, Judy [email protected] DWBE 12/30/2010 Robeson Email Yes Yes Yes No No and steel rebar Sampson Elite Concrete Contracting, LLC 4611 Hardscrabble Rd., Columbia SC 29229 (803)445-5651 Concrete sidewalk, curb & gutter, driveways, catch basins, manholes Edgar Pena [email protected] DBE 7/29/2014 Richland Box # 325 and culverts, demolition of concrete, concrete foundations, slabs, Email Yes Yes Yes No No footings, barriers, and pipe installation Elite Professionals, LLC 5174 S. University Dr. Davie FL 33328 (954)680-6416 Installation and maintenance of minor equipment on buses and Daniell [email protected] DWBE 4/12/2012 Broward Email Yes Yes Yes No No light rail trains Wanser om Elixson Materials, Inc. 6000 SW 121st Ave. Lake Butler FL 32054 (386)496-3118 Supplier – aggregate and road base material Tonda [email protected] DWBE 9/21/2011 Union Email Yes Yes Yes No No Supplier - liquid asphalt Elixson Elixson Transport, Inc. 6014 SW 121st Ave. Lake Butler FL 32054 (386)288-7390 Freight Services for Aggregate Materials - Hauling (2), distributor of Tonda [email protected] DWBE 4/12/2011 Union Email Yes Yes Yes No No liquid asphalt Elixson ELLANA, Inc. 32 Broadway, Ste., 801 New York NY 10004 (212)971-0936 Construction Cost Estimating, Professional Training for Cost Ella [email protected] DWBE 12/13/2010 New York Estimating and Construction Management Email Yes Yes Yes No No Bereznitsky

Elle Waterworks Supply, LLC 4000 Eagle Point Corp. Dr. Birmingham AL 35242 (205)314-5783 Supplier in the waterworks industry, procurement and management Angela [email protected] DWBE 2/27/2013 Shelby Email Yes Yes Yes No No and product solutions Foote ELL-J, Inc. 153 Fagans Creek Dr. Inman SC 29349 (864)921-1200 Materials Management and Consulting Trista [email protected] DWBE 10/22/2013 Spartanburg Email Yes Yes Yes No No Workman Elm Engineering, Inc. 900 Center Park Dr., Ste. E Charlotte NC 28217 (704)335-0396 Mechanical, Electrical, Plumbing, Fire Protection Engineering Mary [email protected] DWBE 8/9/2012 Mecklenburg Commissioning, LEED Consulting Energy Modeling, Energy Audits, Email Yes Yes Yes No No Reitterer Energy Analysis, Measurement and Verification EMB Concrete Reinforcing P.O. Box 2424 Shallotte NC 28459 (910)754-6382 Reinforcing Rebar and Concrete Footers, Curb and Gutter, Ervin [email protected] DBE 1/22/2010 Brunswick Email Yes Yes Yes No No Sidewalks, Walls, and Slabs Bethea Engineered Resources, LLC 9911 Bavaria Road Fort Myers FL 33913 (239)939-5840 Engineering consulting, construction management, construction Bansi Patel [email protected] DBE 8/25/2005 Lee services, inspection services, value engineering, risk/opportunity Email Yes Yes Yes No No management, and environmental compliance

Enterprise Rebar 150 Prescott Road Yemassee SC 29945 (843)846-4082 Rebar Installation, Metal Decking (SIP and bridge structures) Ronald [email protected] DBE 12/3/2004 Allendale Email Yes Yes Yes No No installation Smith Enviro AgScience, Inc. 1190 Buckner Rd. Columbia SC 29203 (803)714-7290 Commercial and Institutional Building Construction Louis B. [email protected] DBE 1/10/2000 Richland Email Yes Yes Yes No No Lynn Envirosmart P.O. Box 20666 Charleston SC 29413 (843)722-0062 Hazardous waste collection, hazardous waste treatment and Michelle [email protected] DWBE 12/23/2005 Charleston disposal, other non-hazardous waste treatment and disposal, and Email Yes Yes Yes No No Lynch remediation services EP Venture Group, LLC 671 S. Mesa Hills, Suite 1-A El Paso TX 79912 (915)545-5025 ITS Project Management, Software Development, Project Ray marilyn.munden@epvgroup. DBE 7/21/2014 El Paso Management, Technical Consulting, Systems Integration, and Email Yes Yes Yes No No Gonzalez com System Support Training Erocon SC 141 Jupiter Ln. Summerville SC 29483 (843)737-2132 CEPSCI Inspection, Installation and Maintenance of Silt Fence, and Susan [email protected] DWBE 12/3/2013 Dorchester Email Yes Yes Yes No No Erosion Control Hummer Errands 2 Go, LLC P.O. Box 40367 North SC 29423 (843)494-9504 Courier service, Local Messengers, Delivery service, administrative Keena [email protected] DWBE 6/22/2011 Charleston Charleston management, general management, consulting, real estate Edwards development, land acquisition, project consulting, construction Email Yes Yes Yes No No consulting, and right of way acquisition

ES Designs 122 Gayle Pond Trace Columbia SC 29209 (803)466-0665 Graphic Design, Screen Printing, Branding, and Visual Arts Evette [email protected] DWBE 5/21/2014 Richland Email Yes Yes Yes No No Consulting Salters Evergreen Landscaping, LLC 2566 Old Georgia Hwy Gaffney SC 29340 (864)487-3363 Erosion Control, Grading, Clearing & Grubbing, Concrete Sidewalks, Myra Slack [email protected] DWBE 10/31/2005 Cherokee Concrete Driveways, Curb and Gutter, Catch Basins, Pedestrian Email Yes Yes Yes No No Ramps, Detectable Warning Surfaces Exalt Integrated Technologies, 401 Bombay Ln. Roswell GA 30076 (770)217-4688 Information Technology Consultant Dwayne [email protected] DBE 5/30/2014 Fulton Email Yes Yes Yes No No LLC Hayes Executive Services, LLC P.O. Box 80431 Charleston SC 29416 (843)514-0227 Hauling (1) asphalt, gravel, sand, rock, and filled dirt Ronald [email protected] DBE 5/30/2012 Charleston Email Yes Yes Yes No No Bailey Express Logistics Services, Inc. P.O. Box 19761 Charlotte NC 28219 (704)891-1603 Dump truck hauling (4) Kojo Sapon [email protected] DBE 10/10/2007 Mecklenburg Email Yes Yes Yes No No Exterior Contracting, Inc. 906 Tilghman Forest Drive North Myrtle SC 29582 (843)241-3725 Residential building, commercial building, general contractor, Richard [email protected] DBE 6/7/2011 Horry Beach structural steel, masonry, and renovations Email Yes Yes Yes No No Medina om

Exterior Escapes, LLC P.O. Box 1261 Clover SC 29710 (864)248-6462 Fence Installation, Erosion Control, Deck Installation, Landscape Jennifer jenniferspencer@exterioresc DWBE 4/6/2011 York Email Yes Yes Yes No No Design Installation, and Mulch Sales Spencer apes.com Extreme Concrete Cutting of 115 Madison Ave. Gaffney SC 29340 (864)649-1111 Concrete cutting, concrete demolition, and bridge repair Tammie chrismyles@themylesgroup. DBE 3/25/2013 Cherokee Email Yes Yes Yes No No Gaffney, LLC Myles com Firelake Construction, Inc. 14217 West 95th St. Lenexa KS 66215 (913)312-9540 Security systems solutions and services; Electronic security systems Jackie Foley jsfoley@firelakeconstruction DWBE 7/1/2014 Johnson and services; Automation solutions including HVAC controls, Email Yes Yes Yes No No .com building automation, and energy management systems

Fitzgerald & Halliday, Inc. 72 Cedar Street Hartford CT 06106 (860)247-7200 Transportation and environmental planning consultant Susan D. [email protected] DWBE 3/25/1993 Hartford Email Yes Yes Yes No No VanBensch oten Flock and Rally 701 Whaley St. Loft 202 Columbia SC 29201 (803)348-8861 Public Relations, Marketing, and Event Planning Deborah [email protected] DWBE 12/3/2012 Richland Email Yes Yes Yes No No Schadel Florence Concrete Products, Inc. P.O. Box 5506 Florence SC 29502 (843)662-2549 Sales and Manufacture of pre-cast and pre-stressed concrete Sherry M. [email protected] DWBE 3/1/2012 Florence Email Yes Yes Yes No No products Jones Foothills Hydroseeding, LLC 120 Maple Dr. Greer SC 29651 (864)968-9536 Hydroseeding Services Danielle [email protected] DWBE 3/20/2008 Greenville Email Yes Yes Yes No No Connelly Four Seasons Erosion Control, 451 Southgate Road Spartanburg SC 29302 (864)582-7456 Installation of Erosion Control Materials Carol [email protected] DWBE 6/6/2003 Spartanburg Email Yes Yes Yes No No Inc. Faulkner t Frankie Thompson Enterprises, P.O. Box 310027 Atlanta GA 31131- (770)948-8337 Industrial supplier of pipes, pumps, valves, generators, and rebar Frankie [email protected] DBE 8/3/2012 Fulton Email Yes Yes Yes No No Inc. 0027 Thompson om Freeland Construction Company, 1629 Meeting St. Rd. Charleston SC 29405 (843)276-9589 General Construction Contracting and Construction Management Kenneth kcanty@freelandconstructio DBE 3/23/2009 Charleston Email Yes Yes Yes No No Inc. Canty n.com Fresh Cleaning Services, LLC 3621 Red Lane Rd. Dalzell SC 29040 (803)236-3619 Janitorial, carpet, upholstery services for residential and commercial Latricia [email protected] DWBE 8/19/2013 Sumter (e.g. new construction, move outs, office building and churches) Email Yes Yes Yes No No James om

Fresh Start Carpentry, LLC 154 Gloria Trail Columbia SC 29203 (803)308-8123 Concrete, Rebar, and Carpentry Jerod Blake [email protected] DBE 5/28/2014 Richland Email Yes Yes Yes No No om G & H Construction 4831 Jacksonboro Rd. Round O SC 29474 (843)200-1812 Land clearing, site prep, water and sewer line installation Gregory ghconstruction.greg@yahoo. DBE 11/17/2010 Colleton Email Yes Yes Yes No No Holmes com G. Blackwell & Associates, Inc. P.O. Box 311410 Atlanta GA 31131 (404)349-8383 Procurement systems development, analysis, MWBE program Garry [email protected] DWBE 7/27/1995 Fulton Email Yes Yes Yes No No development, and economic development studies Blackwell G.D. Swing, Inc. 5835 Mill Crest Way Lithonia GA 30038 (770)323-1446 Concrete paving, demolition, general construction Gerald [email protected] DBE 4/11/2008 Dekalb Email Yes Yes Yes No No Swing G.S. Construction and Special 2701 Beaverdam Church Woodruff SC 29388 (864)505-5244 Backhoe services, clearing & grubbing, pipe laying, silt fence, catch Gordon [email protected] DBE 6/3/1996 Spartanburg Interest, LLC Rd. basins, curb and gutter, miscellaneous concrete, and hauling (2) Email Yes Yes Yes No No Spurgeon

Gant & Gant Concrete 2518 Pierce Road Cottageville SC 29435 (843)835-5583 Curb & Gutter, sidewalk & driveway, and concrete paving (small Rose Gant [email protected] DWBE 8/16/2004 Colleton Email Yes Yes Yes No No Contractors jobs) GC Electrical Solutions, LLC P.O. Box 741287 Riverdale GA 30274 (770)716-5400 Wholesale Electrical Distributor - Supplying Electric Products & Eugene [email protected] DBE 6/27/2007 Clayton Equipment to Commercial, Industrial, and Construction Markets Email Yes Yes Yes No No Carlton Gene Parker & Son Trucking Co. P.O. Box 1731 Conway SC 29528- (843)365-5790 Hauling(5) Gene A. [email protected] DBE 6/6/2002 Conway Email Yes Yes Yes No No 1731 Parker om Georgia Carolina Paving 3020 Milledgeville Rd. Augusta GA 30904 (706)736-3863 Hauling (5), and miscellaneous asphalt paving Willie [email protected] DBE 5/25/1995 Richmond Email Yes Yes Yes No No Company Wooden Georgia Traffic, Inc. 9040 Hwy 92 #100 Woodstock GA 30189 (770)920-5949 Traffic Data and Traffic Studies Ed Quadri [email protected] DBE 6/5/2009 Cherokee Email Yes Yes Yes No No GeoStellar Engineering, LLC 1609 Hi Mountain Road Arroyo CA 93420 (225)772-4229 Engineering Services Eduardo [email protected] DBE 4/4/2013 Santa Barbara Email Yes Yes Yes No No Grande Tavera GeoTrack Technologies, Inc. 3620 Pelham Road, PMB Greenville SC 29615 (864)329-0013 Geotechnical Engineering, Construction Testing, and Environmental Sandra P. [email protected] DWBE 5/15/2009 Greenville Email Yes Yes Yes No No #292 Services Wilson German Technical Group, LLC 898 Rutledge Ave. Charleston SC 29403 (843)805-7195 Traffic signals: installs, integrates, inspects and maintains traffic Eugene admin@germantechnicalgro DBE 9/11/2007 Charleston Email Yes Yes Yes No No signals German up.com GETIT, Inc. d/b/a AnVCON, Inc. 5555 E. Michigan St., Ste. Orlando FL 32822 (407)599-1122 Full service engineering & planning services Sandeep [email protected] DBE 6/27/2013 Orange Email Yes Yes Yes No No 200 Singh Gina Sofola & Associates, Inc. 46-01 Casper Dr. Oklahoma OK 73111 (203)613-9471 Program Management, Project Management, Construction Gina Sofola [email protected] DWBE 6/7/2011 Oklahoma d/b/a Sofola & Associates, Inc. City Management Services (building), Contract Administration, Email Yes Yes Yes No No m Construction Observation, Quality Control and Public Outreach/Information Gira Steel, LLC 841 Williams St. West SC 29169 (803)796-9495 Fabrication of Structural and Misc. Steel Erection Gira Patel [email protected] DWBE 7/30/1998 Lexington Email Yes Yes Yes No No Columbia Global Conveyor Installation, 3909 Bowfin Trail Kissimmee FL 34746 (571)235-2594 Conveyor System Installation Margurita [email protected] DWBE 11/12/2010 Osceola Inc. Email Yes Yes Yes No No Samuel- Henry Globenet Telecommunications, 5995 Rolling Ridge Dr. Kannapolis NC 28081 (828)320-3291 Installation of fiber optic cables David [email protected] DBE 10/20/2008 Berkeley Email Yes Yes Yes No No LLC Middleton et Glover & Glover Construction 485 Summers Ave. Orangeburg SC 29115 (803)535-9010 Concrete Work, Curb & Gutter, Sidewalks, Driveways, Catch and Edd Glover [email protected] DBE 7/1/2009 Orangeburg Email Yes Yes Yes No No Basins/Boxes Gordon Hauling Company 698 US Highway 378 East Edgefield SC 29824 (706)831-6719 Hauling (4) Melvin [email protected] DBE 5/1/2007 Edgefield Email Yes Yes Yes No No Gordon Gracon Construction, Inc. P.O. Box 30863 Myrtle Beach SC 29527 (843)947-0522 Asphalt paving, patching, sealcoat (tennis/basketball courts), Margie Lee [email protected] DWBE 4/12/2011 Horry striping, curbing, liquid road, stencil coating, friction pave, grading, Email Yes Yes Yes No No and hauling (1) Grant Electrical Contracting, LLC P.O. Box 7368 West SC 29171 (803)936-0071 Highway; street; bridge lighting; traffic signal installation; electrical Quency E. grantelectricalcontracting@y DBE 6/30/2010 Lexington Columbia contracting; airport lighting; runway lighting; and fiber optics Email Yes Yes Yes No No Grant, Jr. ahoo.com

Grant Trucking, LLC 84 Willow Oak Cir. North SC 29418 (843)760-9904 Hauling (2) asphalt, gravel, sand, and top-soil Ernest [email protected] DBE 11/6/2013 Dorchester Email Yes Yes Yes No No Charleston Grant Gray Court Contracting, Inc. P.O. Box 277 Gray Court SC 29645 (864)876-2262 Clearing and grubbing, fence erection, and demolition Naomi [email protected] DWBE 6/24/2014 Laurens Email Yes Yes Yes No No Garrett Great American Paper, Inc. 251 Carolina Best Dr. Inman SC 29349 (864)472-8022 Manufacturer of corrugated and solid fiber boxes Kenneth kjggarciasr@greatamericanp DBE 7/23/2012 Spartanburg Email Yes Yes Yes No No Garcia aper.com Green Construction Company of P.O. Box 711 Summerville SC 29484 (843)871-9120 Clearing - Grading - Asphalt Work - Hauling (4), Water and Sewer Marion [email protected] DBE 8/18/1990 Dorchester Email Yes Yes Yes No No Summerville, Inc. Lines Green Green Thumb Lawn & Trucking 7627 Buck Pond Road North SC 29418 (843)324-5804 Hauling (2), demolition, site prep, clearing Craig greenthumbtruckingllc@gma DBE 11/17/2010 Charleston Email Yes Yes Yes No No Service, LLC Charleston Holmes il.com Greene Trucking, LLC 2012 Capitol View Drive Gaston SC 29053 (803)796-2010 Hauling James T. [email protected] DBE 2/8/2005 Lexington Email Yes Yes Yes No No Greene Green's Commercial Cleaning, P.O. Box 3238 Wingate NC 28174 (704)233-1482 Janitorial service, carpet and upholstery cleaning services Barry Green [email protected] DBE 6/22/2011 Union Email Yes Yes Yes No No Inc. Grice Consulting Group, LLC 1201 West Peachtree St., Atlanta GA 30309 (404)577-6300 City/Urban Planning, Traffic Engineering, Transportation Planning, John J. [email protected] DBE 1/11/2012 Fulton STE 600 Transportation Engineering and Intelligent Transportation Systems Email Yes Yes Yes No No Funny

GRIDS Security Services, LLC 1101 Belleview St., Ste 104- Columbia SC 29201 (803)622-0453 Security Guards and Patrol Services, sales of security and alarm Ira Span [email protected] DBE 3/8/2011 Richland Email Yes Yes Yes No No A related equipment and training of security officers Grounds Maintenance, Inc. P.O. Box 1279 Goose Creek SC 29445- (843)553-8788 Lawn Maintenance, Landscape Services, Janitorial Services, Van E. [email protected] DBE 4/24/2002 Berkeley (GMI) 1279 Exterminating, and Pest Control Services Email Yes Yes Yes No No Williams, Jr.

Group Alpha, Inc. P.O. Box 5794 Anderson SC 29623 (864)225-9231 Computer Systems Design Services Jerry Crane jerry.crane@group- DBE 6/3/2004 Anderson Email Yes Yes Yes No No alpha.com GT Industrial LLC Company 846 Royle Road Ladson SC 29456 (843)873-0290 Industrial supplies (i.e., signs, vests, etc.) Teresa Gore [email protected] DWBE 11/13/2007 Berkeley Email Yes Yes Yes No No Gude Management Group, LLC 133 Peachtree St. Atlanta GA 30303 (404)856-4400 Computer Facilities, Management Services, Administrative Samuel [email protected] DBE 3/2/2011 Fulton Email Yes Yes Yes No No Management, and General Management Consulting Services Gude III Gulf Coast Rebar, Inc. P.O. Box 75588 Tampa FL 33675 (813)247-1200 Reinforcing Steel (rebar) Chad E. [email protected] DBE 5/6/2010 Duval Email Yes Yes Yes No No Jones GWS, Inc. P.O. Box 62065 N. Charleston SC 29420 (843)200-1706 Consulting Engineering and Construction Inspections Gaynelle [email protected] DWBE 10/3/2001 Charleston Email Yes Yes Yes No No Whittle- Shipp H & S Environmental, Inc. 160 East Main St. Ste 2F Westboroug MA 01581 (508)366-7442 Environmental Remediation Debra [email protected] DWBE 1/12/2010 Worchester Email Yes Yes Yes No No h Heims Haibach Trucking 8615 Oliver Road Erie PA 16509 (814)864-2199 Hauling (9) Sally J. [email protected] DWBE 11/12/2003 Erie Email Yes Yes Yes No No Haibach Haley Ray Striping, LLC d.b.a. P.O. Box 457 Lugoff SC 29078 (803)920-0455 Pavement markings, sign and wheel stop installation, and pavement Haley Ray [email protected] DWBE/ACD 6/22/2012 Kershaw Haley Ray Pavement Markings maintenance (seam coating) Email Yes Yes Yes No No BE

Hamilton Hauling, LLC 21 Dogwood Rd. Candler NC 28715 (828)367-5199 Hauling (12) John [email protected] DBE 7/7/2011 Buncombe Email Yes Yes Yes No No Hamilton m Hamilton Trucking Company 1081 Pineland Terrace Aiken SC 29801 (803)648-3922 Hauling (1) Boisey [email protected] DBE 1/26/2010 Aiken Email Yes Yes Yes No No Hamilton Jr.

Hanton Farms & Transport, LLC 1618 Shulmer Rd. Cameron SC 29030 (803)378-3836 Hauling (7) sand, gravel, asphalt, and moving heavy equipment Aaron [email protected] DBE 1/27/2012 Calhoun Email Yes Yes Yes No No Hanton Hardscapes Construction, Inc. 139 Gibralter Ave. Annapolos MD 21401 (800)334-6078 Construction of MSE Panel walls, segmental block & welded Karen Bass kbass@hardscapesconstructi DWBE 7/14/2014 Anne Arundel wire/basket retaining walls (including top of wall treatments) & Email Yes Yes Yes No No on.com sound/noise wall systems; backfilling (including placement of geofoam block & miscellaneous aggregate fills) Harland Enterprises, Inc. d/b/a 7364 Two Notch Rd. Columbia SC 29223 (803)462-0433 Signs and Graphics Anthony awhargrave@signsbytomorr DBE 11/25/2013 Richland Email Yes Yes Yes No No Signs By Tomorrow Hargrave ow.com Haynes Concrete, LLC P.O. Box 52 Cottageville SC 29435 (843)835-8609 Poured concrete, structural concrete, sidewalk, curb and gutter, and Andre [email protected] DBE 9/23/2013 Colleton Email Yes Yes Yes No No brick masonry Haynes m Healing Hands Transportation, 7171 Bryhawke Circle, Ste North SC 29418 (843)225-4325 Wheelchair transport, non-emergency medical transport, transit, Frank P. healinghandstransportation DBE 4/25/2013 Charleston LLC 300 Charleston facility transfer, personal transport, airport & holiday transportation Email Yes Yes Yes No No Ancrum, III @gmail.com

Hearns Real Estate Solutions, 9541 Kings Parade Blvd., Charlotte NC 28273 (704)512-9442 Right-of-Way and Real Estate Services Marvin [email protected] DBE 7/14/2014 Mecklenburg Email Yes Yes Yes No YES LLC #120 Hearns Heritage Hauling, Inc. P.O. Box 519 Aynor SC 29511 (843)369-7355 Hauling (60) and Supplier of aggregates to include sand, gravel, and Elisa [email protected] DWBE 2/26/2008 Horry rock Email Yes Yes Yes No No Richardson

Herndon, Incorporated P.O. Box 36 Lugoff SC 29078 (803)438-1078 Seeding, clearing, grading, grubbing, pine straw wholesaler, and Frances [email protected] DWBE 2/22/1994 Kershaw Email Yes Yes Yes No No storm drain Herndon Herriott Masonry Tile and 1509 Hemingway St. Myrtle Beach SC 29577 (843)448-2757 Masonry, Tile, and Stucco Phillip [email protected] DBE 1/12/2010 Horry Stucco, Inc. Email Yes Yes Yes No No Herriott, Sr.

Hiatt & Mason Enterprises, Inc. P.O. Box 1378 Mt. Airy NC 27030 (336)789-1609 Furnishing & Placing Reinforcement Steel Robin [email protected] DWBE 9/15/2005 Surry Email Yes Yes Yes No No Fitzgibbons

Hill & Brad General Service 1008 Harvester Circle Myrtle Beach SC 29579 (843)457-7796 Janitorial Cleaning, Work Site Clean-Up, Pressure Washing, Cleaning Ericka Hill [email protected] DBE 8/19/2010 Horry Email Yes Yes Yes No No Parking Lots, and Window Cleaning Hill Top Trucking, LLC 3941 Charleston Hwy, Lot West SC 29172 (803)513-4415 Heavy Hauling, Light Hauling (3) of Gravel, Sand, Asphalt Materials Tony [email protected] DBE 1/30/2008 Lexington 27 Columbia in a Residential, Commercial and Industrial Environment Email Yes Yes Yes No No Walker

HRV Conformance Verification 200 Hightower Blvd. Ste Pittsburgh PA 15205 (412)788-2522 Materials Inspection and Construction Coordination H. Rochelle [email protected] DWBE 6/20/2014 Allegheny Email Yes Yes Yes No No Associates, Inc. 400 Stachel IKHANA, LLC 3660 Bessemer Rd., Suite Mount SC 29466 (843)566-7800 General Construction Jeff Davis [email protected] DBE 6/2/2009 Charleston Email Yes Yes Yes No No 200 Pleasant Imperial Concrete 1619 Faraway Dr. Columbia SC 29223 (803)513-4224 Catch Basins, Curbs and Gutters, Sidewalks Arreasus K. [email protected] DBE 8/27/1998 Richland Email Yes Yes Yes No No Donaldson

Industrial Paving, Inc. P.O. Box 511 Darlington SC 29540 (843)393-3922 Grading, asphalt paving, and concrete paving Delores O. [email protected] DWBE 9/2/2004 Darlington Email Yes Yes Yes No No Scurry Inficare, Inc. 22375 Broderick Dr. Suite Dulles VA 20166 (703)404-4401 Information technology consulting and customer software Sumer [email protected] DBE 1/28/2010 Loudon Email Yes Yes Yes No No 225 development Mathur Infiniti Solutions Global 3741 E. Hwy 76 Mullins SC 29574 (843)245-7555 Lawn mowing services Leo Phillips, Infinitysolutionsglobal@gmai DBE 9/4/2014 Marion Email Yes Yes Yes No No Jr. l.com Influence, LLC 701 Gervais Street Ste 150- Columbia SC 29201 (803)467-2679 Public participation/involvement, public relations, communications, Nicole [email protected] DWBE 8/15/2013 Richland Email Yes Yes Yes No No 158 and marketing Smith Information Technology 5310 Lexington Woods Johns Creek GA 30005 (404)273-0142 IT Services and Consulting Leslie [email protected] DBE 11/10/2008 Fulton Email Yes Yes Yes No No Consulting Company, Inc. Lane Peterson Infrastructure Engineers, Inc. 2121 Old Hickory Tree St. Cloud FL 34772- (720)381-0812 Engineering Consulting, Bridge Inspections, and Bridge Design David Reser [email protected] DBE 8/23/2013 Osceola Email Yes Yes Yes No No Road 8937 Ingage, LLC 1395 Black Willow Trail Altamonte FL 32714 (407)521-7777 Recognition, Incentives, and Promotional Products Lisa [email protected] DWBE 9/24/2014 Seminole Email Yes Yes Yes No No Marcheskie

Innovative Architectural 2740 Airport Dr. Ste., 300 Columbus OH 43219 (614)416-0614 Architectural Engineering, Administrative Management, General Thomas [email protected] DBE 6/15/2011 Franklin Planners, Inc. Management, Consulting Services, Construction Management and Email Yes Yes Yes No No Banks Flooring Contracting Interport Towing & P.O. Box 30 Southport ME 04576 (207)633-4268 Tugboat towing services for dredging companies and Marine Lucinda [email protected] DWBE 2/3/2006 Lincoln Transportation, Inc. construction companies. Ship docking, vessel assists and coastal Email Yes Yes Yes No No Smith towing and crew and safety boat services Interstate Sealant & Concrete, S40 W24211 Rockwood Waukesha WI 53189 (262)547-6316 Joint & crack sealing, saw cutting, spall repair, concrete repair on Cheryl A. [email protected] DWBE/ACD 2/14/2013 Waukesha Email Yes Yes Yes No No Inc. Way airports & highways, city and county streets. Sment om BE IPW Construction Group, LLC P.O. Box 40968 Charleston SC 29423 (843)308-0524 Highway Paving - Asphalt, Concrete, Building, Grading, Highway Cyrus Sinor [email protected] DBE 2/8/2005 Charleston Email Yes Yes Yes No No Incidentals, Engineering and General Contracting Iron Lady Enterprises, Inc. 1943 Poplar St. Philadelphia PA 19130 (267)973-8626 Iron work, welding, general contracting, structural reinforcement, Dianna dianna.montague@ironlady DWBE 3/18/2014 Philadelphia rigging, bridge building, bridge inspection, and roadway structures Email Yes Yes Yes No No Montague enterprises.com

J & M Trucking 1048 Delos Rd. Cades SC 29518 (843)601-2327 Hauling (2) John [email protected] DBE 7/5/2011 Williamsburg Email Yes Yes Yes No No Nowlin J. Johnson's Grading & Paving, P.O. Box 1108 Conway SC 29528 (843)369-7480 Grading, driveway paving, asphalt patching, seeding, silt fencing, Jimmy [email protected] DBE 10/30/1997 Conway LLC erosion control, storm drainage, site work, concrete curb, sidewalks, Email Yes Yes Yes No No Johnson hauling (2), and excavating J.A. Manning Construction P.O. Box 1201 Ashville AL 35953 (205)594-3505 Retaining walls, reinforced slopes, interlocking pavement and Nilaree [email protected] DWBE 5/24/2010 St. Clair Email Yes Yes Yes No No Company, Inc. shoreline protection Manning J.D. Shuler Contracting P.O. Box 327 Hayesville NC 28904 (828)389-6046 Clearing and grubbing Kelly G. [email protected] DWBE 6/4/2010 Clay Email Yes Yes Yes No No Company, Inc. Shuler J.L. Martin Inspection & Testing 4302 Edwards Rd. 3B Taylors SC 29687 (864)505-8382 Concrete and Soil Material Testing Jerald [email protected] DBE 7/14/2014 Greenville Email Yes Yes Yes No No Martin J.R. Steel, LLC P.O. Box 80624 Charleston SC 29416 (843)263-4020 Rebar/steel reinforcement on construction projects Jamal [email protected] DBE 8/8/2006 Orangeburg Email Yes Yes Yes No No Magwood J.T. Dillard, LLC 25906 Emery Rd. Cleveland OH 44128 (440)605-9000 Full Service Industrial Supplier Terrell [email protected] DBE 3/13/2014 Cuyahoga Email Yes Yes Yes No No Dillard Jackson Pole & Piling, Inc. 2141 Priceville Rd. Gilbert SC 29054 (803)892-6022 Brokering of wood utility poles and piling Terry [email protected] DWBE 4/2/2014 Lexington Email Yes Yes Yes No No Robinson James Murrell Reinforcement 1402 Murrell Ct. Marion SC 29571 (843)423-3455 Rebar Placement, S.I.P. Forms and Supplier of Prefabrication Rebar James or [email protected] DBE 2/25/2014 Marion Email Yes Yes Yes No No Henrietta Murrell JAT Consulting Services, Inc. 1301 Shiloh Rd., Suite 1430 Kennesaw GA 30144 (770)975-7359 A/E contract review, project management accounting, audit reviews, Jo Ann [email protected] DWBE 1/12/1995 Cobb subcontract management, conduct surveys and research Email Yes Yes Yes No No Tuttle et

Javis Financial Services, LLC 9557 Two Notch Rd., Ste. I Columbia SC 29223 (803)419-1001 Tax preparation, bookkeeping, payroll, notary services, accounting Kadenia [email protected] DWBE 9/11/2014 Richland Email Yes Yes Yes No No and financial advisement Javis JBK Trucking, Inc. P.O. Box 2095 Conway SC 29528- (843)603-5464 Hauling material, asphalt, etc. Kathryn C. [email protected] DWBE 6/14/2002 Conway Email Yes Yes Yes No No 0156 King JGM Associates, LLC 2850 Ashley Phosphate North SC 29418 (843)572-1872 DBE/OJT, labor relations, public relations, legislative liaison, Margaret [email protected] DWBE 7/20/2006 Charleston Email Yes Yes Yes No No Road, Suite F Charleston marketing and transportation services Rush Jim's Welding Service, Inc. P.O. Box 401 Gaston SC 29053 (803)739-5222 Welding Service, Steel Erection, Steel Installation, Steel Renovation, Cindi [email protected] DWBE 9/24/2010 Calhoun Email Yes Yes Yes No No and Miscellaneous Steel Jackson JLS Company, LLC P.O. Box 1265 Skyland NC 28776 (828)684-7776 Storm drain installation, erosion control, concrete sidewalk, curb & Linda [email protected] DWBE 10/1/2014 Buncomb Email Yes Yes Yes No No gutter, and asphalt paving Weaver John Davenport Engineering, 305 West Fourth Street, Winston NC 27101 (336)744-1636 Transport Engineering John jdavenport@davenportworl DBE 11/4/2009 Forsyth Email Yes Yes Yes No No Inc. Suite 2A Salem Davenport d.com Johnson Concrete, Inc. 3082 Old Highway 52 Moncks SC 29461 (843)764-0924 Concrete placing and finishing Kenny Kenny@johnsonconcreteinc. DBE 3/21/2005 Berkeley Email Yes Yes Yes No No Corner Johnson com Johnson Trucking 14 Trucker Dr. Trenton SC 29847 (803)275-5152 Hauling (1) James DBE 10/9/2013 Edgefield Email Yes Yes Yes No No Johnson Jones Worley Design, Inc. 723 Piedmont Avenue, NE Atlanta GA 30308 (404)876-9272 Strategic Marketing, Communications, Environmental Graphic Cynthia [email protected] DWBE 4/7/2009 Fulton Design, Signage, and Way Finding Email Yes Yes Yes No No Jones-Parks m

Jordim International, Inc. 12502 SW 78 Street Miami FL 33183 (305)273-7441 Mechanical Installation of Baggage Handling Systems and Passenger Penaranda [email protected] DBE/ACDBE 12/19/2006 Miami-Dade Email Yes Yes Yes No No Boarding Bridges Dilma Jordon Construction Company, 50 Grand Ave., Ste. D Greenville SC 29607 (864)881-8093 General Contractor – Residential and commercial remolding, James D. [email protected] DBE 9/27/2012 Greenville LLC concrete, drywall, finish carpentry, flooring, painting and interior Email Yes Yes Yes No No Jordon m renovation Joyner Trucking, LLC 2939 McAlhany Rd. Reevesville SC 29471 (803)857-9948 Hauling (1) Kenneth [email protected] DBE 9/17/2014 Dorchester Email Yes Yes Yes No No Joyner JSAC, LLC 115 Southport Rd. Unit G Spartanburg SC 29306 (864)764-1020 Mechanical/electrical control wiring and metal fabrication Carrie [email protected] DBE 5/16/2014 Spartanburg Email Yes Yes Yes No No Thomas Julietta Landscape Management, P.O. Box 290211 Columbia SC 29229 (803)614-1144 Lawn maintenance including mowing, weeding, hedge trimming, Robert [email protected] 10/9/2013 Richland LLC edging, planting, blowing, debris removal, landscape, sod Email Yes Yes Yes No No Nance installation, power and pressure washing JWP Construction of SC, LLC P.O. Box 1823 Columbia SC 29202 (803)528-3285 Water & Sewer Line Construction Peter [email protected] DBE 3/3/2008 Richland Email Yes Yes Yes No No Prioleau K & M Environmentalist 113 Sweetbriar Road Summerville SC 29485 (843)437-4046 Landscaping Services, Janitorial Services, Painting and Drywall Kenrick [email protected] DBE 10/20/2008 Berkeley Landscaping Services Email Yes Yes Yes No No Goulbourne

K & S Markers, Inc. 2189 N. 600 W. Thorntown IN 46071 (765)482-6184 Install and remove snow-plowable raised pavement markers and Kara M. [email protected] DWBE 12/4/2012 Boone Email Yes Yes Yes No No lens replacement Johnson K and D Masonry & Concrete, 2727 Welland Street Columbia SC 29203 (803)309-0296 Masonry, concrete, hauling (1), demolition, power washing, tree Kenneth [email protected] DBE 3/24/2003 Richland Email Yes Yes Yes No No LLC trimming, tree cutting, and tree removal Boyles KB Environmental Sciences, Inc. 9500 Koger Blvd., Suite 211 St. FL 33702 (727)578-5152 Consulting - Transportation related air quality and noise, hazardous L. Carroll [email protected] DWBE 6/22/2007 Pinellas Email Yes Yes Yes No No Petersburg material and industrial hygiene Fowler KC Construction, LLC 628 Ladybarn Dr., Apt. 102 Rock Hill SC 29730 (803)366-9663 Commercial up-fits and vertical construction Casey [email protected] DBE 6/8/2012 York Email Yes Yes Yes No No Laymon KCJ Hauling & Construction 316 Tucker Rd. Spartanburg SC 29306 (864)706-1611 Hauling(1) Freddy [email protected] DBE 11/8/2012 Spartanburg Email Yes Yes Yes No No Foster Kelly Dukes, Inc. P.O. Box 191 Savannah GA 31402 (912)232-8750 Hauling (12), distributor of liquid asphalt Kelly Dukes, [email protected] DBE 10/29/1991 Chatham Email Yes Yes Yes No No Jr. Kelly Road Builders, Inc. D.B.A. P.O. Box 101687 Birmingham AL 35210 (205)957-2484 Build Roads (asphalt paving, milling and aggregate) Jerry Kelly jkelly@kellyconstructioncom DBE 7/9/2010 Jefferson Kelly Construction Company Email Yes Yes Yes No No pany.com

Ken Weeden & Associates, Inc. P.O. Box 3113 Wilmington NC 28406 (910)762-6297 Full Service DBE/HUB Programs Consultant, Environmental Justice Ken kwa- DBE 12/5/2006 New Hanover Email Yes Yes Yes No No Specialist, and Public Involvement Specialist Weeden [email protected] Kennedy Engineering and 6300 Powers Ferry Rd., Bld. Atlanta GA 30339 (678)904-8591 NEPA, Geotechnical Engineering, Construction Engineering and Lori [email protected] DWBE 3/12/2004 Fulton Email Yes Yes Yes No No Associates Group, LLC 600, Ste. 341 Inspection Kennedy Kershaw Builders, Inc. 1743 HWY 601 South Lugoff SC 29078 (803)438-9672 Site prep, Hauling (1), Erosion Control, Concrete, Curb and Gutter Martha P. [email protected] DWBE 9/27/2012 Kershaw Email Yes Yes Yes No No Blizzard Keystone Enterprises, Inc. 1117 Weston Rd. Hopkins SC 29061 (803)776-7126 Electrical Engineering/Consulting, Project Management, Sitework Gregory [email protected] DBE 10/31/2013 Richland Email Yes Yes Yes No No Brown KFH Group, Inc. 4920 Elm Street, Suite 350 Bethesda MD 20814 (301)951-8660 Transportation planning, management consulting, and policy Sue F. [email protected] DWBE 5/20/2004 Montgomery Email Yes Yes Yes No No analysis Knapp Khafra Engineering Consultants, 225 Peachtree Street NE, Atlanta GA 30303 (404)525-2120 Environmental Remediation and Engineering Services Valentino T. [email protected] DBE 7/7/2000 Fulton Email Yes Yes Yes No No Inc. Suite 1600 Bates Kinard-Stone, Inc. 28690 Sweet Bay Ln. Bonita FL 34135 (864)414-2835 Consulting and staffing services to state and local agencies in the Rebecca J. [email protected] DWBE 1/11/2013 Lee Springs areas of records audits, EEO Compliance, and Federal Highway Email Yes Yes Yes No No Coker m records documentation Kings Plumbing 75 Ike Mitchum Rd. Kingstree SC 29556 (843)382-7523 Commercial and Residential Plumbing Ivory [email protected] DBE 9/3/2010 Williamsburg Email Yes Yes Yes No No Tisdale m KMJ Consulting, Inc. 120 East Lancaster Avenue, Ardmore PA 19003 (610)896-1996 Transportation Planning, Traffic Engineering, Intelligent Karen [email protected] DWBE 10/7/2003 Delaware and Ste 105 Transportation Systems, Transportation Research Studies, Training, Email Yes Yes Yes No No Jehanian Montgomery Program Development, Program Management, Project Management, and Expert Testimony KRJ Consulting, LLC 5301 N. Trenholm Rd., Ste. Columbia SC 29229 (803)386-8028 Consulting, Training, Development and Implementation Services for Karen [email protected] DWBE 10/25/2012 Richland Email Yes Yes Yes No No A IT and Project Management (non-construction) Jenkins L & B Construction Company, 2523 Old Wire Road West Wallace SC 29596 (843)921-0612 Storm drains, boring, fire hydrant installation, irrigation systems, Edith Lynn [email protected] DWBE 3/8/2005 Marlboro Email Yes Yes Yes No No LLC grassing, seeding and clearing Horne L & L Hauling & Grading, LLC 5763 Bush River Rd. Columbia SC 29212 (803)749-9442 Hauling Mary [email protected] DWBE 2/8/2005 Richland Email Yes Yes Yes No No Lybrand L & R Construction & Hauling 2700 Nazareth Rd. Wellford SC 29385 (864)949-7200 Hauling (12) Linda [email protected] DWBE 6/15/1998 Spartanburg Email Yes Yes Yes No No Company, Inc. Walker L.A. Barrier & Son, Inc. P.O. Box 84007 Lexington SC 29073 (803)356-2351 Hauling (52), Supplier of aggregates including sand, gravel, and rock Lisa Tyson [email protected] DWBE 10/31/2011 Lexington Email Yes Yes Yes No No L.M.C.C. Specialty Contractor P.O. Box 681554 Orlando FL 32868 (407)298-6936 Poured concrete foundations, masonry and landscaping services Lyndell [email protected] DWBE 8/15/2013 Orange dba Mims Construction Email Yes Yes Yes No No Mims m Company LAM Services, LLC 1317-M N. Main St. #363 Summerville SC 29483 (843)819-5306 Quality assurance, quality control, site safety and health officer Andra [email protected] DBE 5/1/2013 Berkeley Email Yes Yes Yes No No Johnson m Landscape Pavers, LLC P.O. Box 31832 Charleston SC 29417 (843)766-2363 Water and Sewer Line Construction, Highway, Streets, Bridge Joyce jschirmer@landscapepavers. DWBE 3/23/2009 Charleston Email Yes Yes Yes No No Construction, and Site Preparation Schirmer com Lane Hauling and Excavating, P.O. Box 1 Clarkrange TN 38553 (931)863-8338 Hauling (19), excavating, earthmoving, land clearing contractors, Debra [email protected] DWBE 6/22/2006 Fentress Inc. demolition, aggregate construction, and construction material Email Yes Yes Yes No No Young wholesaler Large and Small Graphics, LLC 532 South New Hope Rd. Raleigh NC 27610 (919)878-5500 Provider of digital print on demand services - sales of commercial Wayne [email protected] DBE 1/9/2013 Wake Email Yes Yes Yes No No copiers, toner, paper and supplies Branch Launch, LLC 351 East Kennedy St. Spartanburg SC 29302 (864)580-2350 Marketing Consulting Services, Public Relations Services, Media Rutledge [email protected] DWBE 6/22/2011 Spartanburg Buying Services, Advertising Services, Web Design and Graphic Sims Design Email Yes Yes Yes No No Hammond Bouwmeest er Lawns Done Right, Inc. 160 College Park Rd. Ladson SC 29456 (843)737-4904 Commercial and Residential Landscape Design, Maintenance, and Krista [email protected] DWBE 2/14/2012 Berkeley Email Yes Yes Yes No No Installation Sprague t LawnScape/The LS Group, LLC 612 Hosta Dr. Fort Mill SC 29715 (704)507-2662 Landscaping, Hydroseeding, and Erosion Control Manuel [email protected] DBE 8/3/2012 York/Lancaster Email Yes Yes Yes No No Ahumada Lawrimore Construction, Inc. 6240 Cypress Swamp Road Conway SC 29527 (843)397-4499 Water and Sewer Lines, Horizontal Directional Drilling (HDD), Donna [email protected] DWBE 1/7/2010 Horry Email Yes Yes Yes No No Grading, Bore and Jacks Lawrimore LCI - Lineberger Construction, P.O. Box 1239 Lancaster SC 29720 (803)286-5555 Grading, paving, utilities, hauling (20), construction of handicap Kim [email protected] DWBE 10/31/1996 Lancaster Email Yes Yes Yes No No Inc. ramps, and modified cement base Lineberger LCM Builders, Inc. P.O. Box 299 Peachland NC 28133 (800)329-8338 General Construction and Roofing Lynn Moore [email protected] DWBE 4/17/2009 Anson Email Yes Yes Yes No No Leon's Fence & Guardrail, LLC P.O. Box 716 Lobeco SC 29931- (843)846-6829 Fencing, guardrail, building improvement signing work, delineators, Leon LFG@leonsfenceandguardrai DBE 3/24/1986 Beaufort Email Yes Yes Yes No No 0716 encapsulated lens Chaplin, Jr. l.net Leslie Saunders Insurance 1535 Dale Mabry Hwy, Lutz FL 33548 (813)949-8964 Multi-line insurance agency Leslie [email protected] DWBE/ACD 1/31/2007 Charlottesville - Email Yes Yes Yes No No Agency, Inc. Suite 101 Saunders BE city Leverage & Development, LLC 507 Bluebird Lane Greer SC 29650 (864)244-4117 Business consulting services - marketing research, marketing, grant Janet janet@leverageanddevelop DWBE 7/11/2005 Greenville Email Yes Yes Yes No No writing, and business development Christy ment.com Lewis Meeting, Conference and 9693 Pebble Creek Blvd. Summerville SC 29485 (843)518-1781 Coordinating meetings, conferences, and events Mona Lewis [email protected] DWBE 4/8/2014 Dorchester Email Yes Yes Yes No No Event Planning, LLC LG² Environmental Solutions, 14785 Old St. Augustine Jacksonville FL 32258 (904)288-8631 Environmental Services and Consulting Leesa N. [email protected] DWBE 6/15/2011 Duval Email Yes Yes Yes No No Inc. Rd., Ste. 4 Gerald Lightcap Industries, Inc. d/b/a JC 1612 S. Cucamonga Ave. Ontario CA 91761 (909)373-1773 Structural steel manufacturing and construction materials supplier Connie [email protected] DWBE 1/27/2012 San Bernandino Supply and Manufacturing Email Yes Yes Yes No No Lightcap

Linzey R. Heath Welding, 5265 Steinek Dr. Jackson SC 29831 (803)443-1315 Welding, Fabrication and Janitorial Services Linzey [email protected] DWBE 5/2/2011 Richmond Fabrication & Janitorial Services, Email Yes Yes Yes No No Heath LLC Little Rabbit Trucking, Inc. 114 Westmeath Dr. Moore SC 29369 (864)582-8917 Hauling (8) Email Yes Yes Yes No No James Lee [email protected] DBE 11/7/2013 Spartanburg Living Springs Utilities & 2616 Turning Point Drive Darlington SC 29532 (843)664-8990 Installation of water and sewer lines and site preparation Clarence [email protected] DBE 10/15/2009 Darlington Email Yes Yes Yes No No Construction Company Scipio, Jr. Liz Mills Ltd, Inc. 112 Condover Place Charlotte NC 28270 (704)365-4773 Administrative management and general management consulting Elizabeth [email protected] DBE 3/9/2007 Mecklenburg Email Yes Yes Yes No No Mills LLE Construction Group, LLC P.O. Box 2054 Columbia SC 29202 (803)409-8100 Commercial construction, residential construction, facility Lasenta [email protected] DWBE 8/6/2013 Spartanburg maintenance management, educational supportive services, Email Yes Yes Yes No No Lewis-Ellis administrative management, consulting services, supplier of stationary and office supplies Long Engineering, Inc. 2550 Heritage Ct. SE, Ste Atlanta GA 30339 (770)951-2495 Engineering Services J. Ellen Long [email protected] DWBE 6/17/2013 Cobb Email Yes Yes Yes No No 100 Longhouse Inventory Solutions, P.O. Box 1212 Claremore OK 74017 (918)342-3127 ACDBE - Airport Concessionaire, Distributor of Child Safety Seats, Jami Jones [email protected] DWBE/ACD 10/18/2012 Rogers LLC Supplier of Car Seat Storage Bags, Vinyl Tags, Security Loops, Dapple BE Cleaner, Locking Clips, Distributor of Specialty Sign Bases, Trolley Email Yes Yes Yes No No Frames, and Distributor of Security Key Drops

Lori's Transportation Excavation, 2824 Frontier Trail Atlanta GA 30341 (678)691-2036 Hauling (8) Patch paving services, milling, clearing, and landscaping Lori [email protected] DWBE 3/22/2012 Fountain LLC services Email Yes Yes Yes No No Marxmiller

LowCountry Greens, LLC P.O. Box 50207 Summerville SC 29485 (843)419-6066 Commercial and Residential landscaping and ground maintenance Edward [email protected] DBE 2/3/2014 Dorchester Email Yes Yes Yes No No services Spence Loyalty Business Solutions, LLC P.O. Box 339 Jamestown SC 29453 (843)729-3127 Information Technology Consulting Services, Rapid Application Deborah [email protected] DWBE 4/9/2012 Berkeley Development, Information Technology Augmentation, Systems Email Yes Yes Yes No No Loyal Integration, Information Assurance, and Computer Repair and Sales

LSG, Inc. 222 Arrowhead Circle Spartanburg SC 29301 (864)576-8654 Administrative and General Management Consulting Services, Linda S. [email protected] DWBE 5/20/2009 Spartanburg Marketing Consulting Services, Services Related to Advertising, Email Yes Yes Yes No No Brewer Professional and Management Development Training and Convention and Trade Show Organizers Luster National, Inc. 1701 Westwind Dr., Ste. Bakersfield CA 93301 (661)869-0157 Construction Management, Institutional and Commercial Robert [email protected] 8/12/2014 Kern Email Yes Yes Yes No No 117 Construction, and Water and Sewer Lines Luster Lynn Thomas Grading, Inc. 230 Rocky River Church Rd. Polkton NC 28135 (704)826-8234 Grading, excavating, storm drainage, trucking (3), utilities, and Fran fthomas@lynnthomasgradin DWBE 7/24/2012 Anson Email Yes Yes Yes No No erosion control Thomas g.com LynnStar Construction Company, P.O. Box 15004 Greenville SC 29610 (864)294-1055 Clearing, grubbing, grading, drainage silt, reset fence, removal of Victoria [email protected] DWBE 6/30/1994 Greenville Inc. asphalt, disposal of asphalt, concrete work, curb catch basins, Lindsay gutter catch basins, milling, grassing, rip rap, erosion control, Email Yes Yes Yes No No aggregate under- drain, moving items, maintenance stone, demolition, detectable warning surface installation, repair, asphalt paving and full depth patching M & N's Transportation, LLC 136 Sandy Oak Circle Elgin SC 29045 (803)661-9027 Hauling asphalt, gravel, sand, top-soil, and long distance freight Nadia [email protected] DWBE 10/1/2013 Richland Email Yes Yes Yes No No Nichols M. Davis and Company, Inc. 3000 Market St., Ste 202 Philadelphia PA 19104 (215)790-8900 Marketing research, public opinion polling, telephone call centers, Morris [email protected] DBE 6/11/2009 Philadelphia Email Yes Yes Yes No No other management and consulting Davis M.C. Trucking Company, Inc. 6998 Rogers Lake Road Lithonia GA 30078 (770)482-0470 Hauling (2) Maurice [email protected] DBE 12/4/2009 Delkalb Email Yes Yes Yes No No Heron et M/D Technologies, LLC 3400 Forest Dr. Ste., 2040 Columbia SC 29204 (803)661-0962 Telecommunications wiring, fiber optic cabling installations, and Rodgers [email protected] DBE 11/10/2011 Richland Email Yes Yes Yes No No computer networking infrastructure McFadden MA Engineering Consultants 598 East Chatham Street, Cary NC 27511 (919)297-0220 Professional Engineering Consulting, Geophysical Surveying, Arvin [email protected] DBE 5/15/2001 Wake Suite 137 Geophysical Mapping Services, Surveying Services, Mapping Email Yes Yes Yes No No Maniktala Services, Environmental Consulting and Drafting Services MAC Consulting, LLC 6368 Cook Rd. Guilford IN 47022 (812)487-2547 Financial Consulting for airports and other modes of transportation Julie [email protected] DWBE 2/27/2013 Dearborn Email Yes Yes Yes No No Mattlin m Manning & Sons Pressure 218 Stratford Dr. Summerville SC 29485 (843)860-3341 Pressure Washing (e.g., buildings, decks, fences) Keven [email protected] DBE 9/18/2007 Dorchester Washing/Trucking, LLC Freight Trucking (Local), hauling (2); Water and sewer pipe Manning installation, poured concrete to include manholes, catch basins, Email Yes Yes Yes No No concrete pipe, and demolition; earthmoving, land clearing, and trenching Marand Business Solutions, LLC P.O. Box 2841 Irmo SC 29063 (803)446-5688 Management Consulting and Coaching Marlon [email protected] DBE 7/1/2013 Richland Email Yes Yes Yes No No James m Mar-Tech Land Developers, Inc. P.O. Box 418 Shallotte NC 28459 (704)755-5523 Grading, hauling, storm drains, water, sewer, erosion control and Martie [email protected] DWBE 10/1/2004 Brunswick Email Yes Yes Yes No No demolition Billings Martin Landscaping Company, 7600 Shady Lane Charlotte NC 28215 (704)379-0076 Landscaping Joan C. martinlandscaping@rocketm DWBE 10/27/1982 Mecklenburg Email Yes Yes Yes No No Inc. Martin ail.com Martin-Pinero CPM, LLC d/b/a P.O. Box 190067 Atlanta GA 31119 (678)705-7460 Commercial Civil Construction Ana Martin- [email protected] DWBE 3/17/2014 Dekalb AMP Group Email Yes Yes Yes No No Pinero

Martins Machine Company, Inc. 1683 Lynwood Dr. Lancaster SC 29720 (803)416-4068 Design and Manufacture Precision Machine Parts Pamela martinsmachine@comporiu DWBE 10/29/2008 Kershaw Email Yes Yes Yes No No Martins m.net Maruti Fleet and Management, 4533 Highway Ave. Jacksonville FL 32254 (904)387-1477 Non-emergency Transportation (disabled/disadvantaged) Nita Parikh gloria.martin@marutitransit. DWBE/ACD 1/12/2010 Duval Email Yes Yes Yes No No LLC com BE Mary A. Lynch 5719 Overridge Dr. Arlington TX 76017- (817)478-3308 Aviation Consulting Services Mary A. [email protected] DWBE 3/8/2011 Tarrant Email Yes Yes Yes No No 1139 Lynch Master Builder Constructor's, 6813 Bluff Road Hopkins SC 29061 (803)783-8719 General Contractor – electrical and water and sewer lines Marcella A. [email protected] DWBE 12/31/2010 Richland Email Yes Yes Yes No No Inc. Sumter et Maverick Constructors, LLC 18932 North Dale Mabry Lutz FL 33548 (813)949-5660 Commercial and Industrial Building Contractor; Finish Carpentry, Carlos carlosr@maverickconstructo DBE 4/29/2010 Volusia HWY Suite 101 Drywall, Roofing, Siding and Insulation Wholesaler Email Yes Yes Yes No No Rodriguez rs.com

Mayflower Lawncare 307 Greenlawn Ln. Goose Creek SC 29445 (843)863-0389 Landscaping, Site Clearing, Design, Maintenance, and Installation Shawn Reid [email protected] DBE 2/11/2014 Berkeley Email Yes Yes Yes No No MC Squared, Inc. 1275 Shiloh Rd. NW Ste Kennesaw GA 30144 (770)650-0873 Geotechnical Engineering and Testing Joy Moussly [email protected] DWBE 3/3/2014 Cobb Email Yes Yes Yes No No 2620 m McAfee Design & Distributing 233 Mitchell Street, Ste. Atlanta GA 30303 (404)222-0100 Curb and gutter, sidewalks, ditch paving, miscellaneous concrete Alfonso mcafeedesign2014@outlook DBE 12/7/1995 Fulton Company, Inc. 400 work (i.e., V-gutter, medians, valley gutters, headwalls, retainer Email Yes Yes Yes No No McAfee, Jr. .com walls, etc.), and installation of rebar McCloud Transportation & 18740 Hillstone Dr. Odessa FL 33556 (813)920-8683 Transportation and transit management consulting and operations Elaine [email protected] DWBE 11/7/2013 Hillsborough Email Yes Yes Yes No No Associates, LLC planning McCloud McCreary/Snow Architects, PA P.O. Box 11143 Columbia SC 29211 (803)771-6267 Architectural Services Deborah [email protected] DWBE 7/20/2006 Richland Email Yes Yes Yes No No Snow McGraw Enterprises dba Fish P.O. Box 2042 Columbia SC 29204 (803)252-9877 Window Cleaning Services James [email protected] DBE 12/12/2003 Richland Email Yes Yes Yes No No Window Cleaning, LLC McGraw McGuiness Unlimited, Inc. 15520 Norway Ave. Cleveland OH 44111 (440)667-5120 Cost Estimating, Construction Scheduling, and Constructability Erin erinm@mcguinessunlimited. DWBE 9/17/2014 Cuyahoga Email Yes Yes Yes No No Services McGuiness com McKenzie-Holt Group, LLC 1940 Old Trolley Rd., Ste. D Summerville SC 29485 (843)771-4027 Regulatory Compliance Management, Training, and Consulting Adrianne [email protected] DWBE 10/31/2013 Dorchester Email Yes Yes Yes No No Services Holt MD Cleaning Service P.O. Box 24173 Columbia SC 29224 (803)309-6583 Residential cleaning, Commercial cleaning and construction clean- Barbara mdcleaningservice2011@yah DWBE 9/19/2013 Richland Email Yes Yes Yes No No up services Duncan oo.com Medina's Hauling, Inc. 129 Tall Pines Rd. Fountain Inn SC 29644 (864)505-4713 Construction Debris Removal, Erosion Control, Concrete Work Aaron [email protected] DBE 2/16/2006 Greenville/Laur Email Yes Yes Yes No No Medina Jr. ens Meehan, Inc. 401 Five Forks Road Anderson SC 29621 (864)261-6381 Small Commercial Grading, Landscaping, General Contracting, Karon [email protected] DWBE 2/24/2009 Anderson Erosion Control, Site Preparation, and Drainage Piping Email Yes Yes Yes No No Meehan om

Mekuria Engineering, Inc. P.O. Box 10505 Raleigh NC 27605 (919)833-8743 Traffic signal design, signal system timing and implementation, Belayneh [email protected] DBE 4/17/2009 Wake system training, support, and consulting, traffic impact analysis, Email Yes Yes Yes No No Mekuria travel time studies, fiber optics layout Mercado Consultants, Inc. 17830 New Hampshire Ashton MD 20861 (301)260-0090 Engineering Services, structural, civil, surveying and construction Guillermo [email protected] DBE 9/20/2002 Montgomery Email Yes Yes Yes No No Ave., Suite 200 inspections Mercado m Metro Atlanta Utility 2318 Mellon Ct. Decatur GA 30035 (770)323-0094 Cabling, underground utility, fiber installation, Paul Lewis [email protected] DBE 2/27/2013 Dekelb Contractors, Inc. activation/termination, and splicing, inside low voltage wiring, site work, site prep, water and sewer repairand repalcement, grading, Email Yes Yes Yes No No and paving, landscaping, demolition, manhole repair/installation, curb and gutter, and pump station installation

MGE (McCaskill Global 10 Cher Lane Cassatt SC 29032 (803)425-6474 Import and Export Commodities Broker Brenda [email protected] DWBE 3/13/2012 Kershaw Email Yes Yes Yes No No Exchange, LLC) McCaskill Michael M. Simpson & 30 Patewood Dr., Ste 100 Greenville SC 29615 (864)331-1201 Consulting structural engineering services Michael M. [email protected] DBE 4/17/2000 Greenville Associates, Inc. Patewood Plaza One Email Yes Yes Yes No No Simpson

Michael Harris Construction P.O. Box 810 Mt. Sterling KY 40353 (859)498-7688 Saw and seal pavement, DGA base and miscellaneous concrete work Michael [email protected] DBE 6/12/2009 Montgomery Email Yes Yes Yes No No Company Harris Mid-Atlantic Drilling, Inc. P.O. Box 315 Carolina NC 28428 (910)458-5020 Environmental and geotechnical drilling Jennifer [email protected] DWBE 11/4/2003 New Hanover Email Yes Yes Yes No No Beach Stewart Middle Georgia Signs - 246 N. 2nd St. Cochran GA 31014 (478)934-1094 Manufacture, install, and maintain highway and business signs Dana Marie [email protected] DWBE 1/25/2013 Bleckley Designeffex, Inc. Email Yes Yes Yes No No Dykes m

Mill City Environmental 116 John Street Lowell MA 01852 (978)654-6741 Environmental Services: Asbestos Abatement, Waste Management, Brian L. [email protected] DBE 1/29/2004 Middlesex Corporation Remediation Support, Site Restoration, Site Excavation, Facilitator Chapman and Trucking Procurement Services for Hazardous and Non- Email Yes Yes Yes No No hazardous Materials and Interior Demolition and Selective Demolition Services, Car Cleaning, Locomotive and Rail Car Repair and Maintenance Miller Trucking of Hilton Head, P.O. Box 23537 Hilton Head SC 29925 (843)298-5033 Hauling (1) Dannie DBE 12/31/2010 Beaufort Email Yes Yes Yes No No LLC Island Miller ML Builders, LLC 118 Renaissance Circle Mauldin SC 29662 (864)275-2664 General Contractor Residential and Commercial Builder, Division 9 Jonathan [email protected] DBE 7/1/2011 Greenville Interior Finisher Email Yes Yes Yes No No McCullough

Mobley Trucking 189 Fleming Lane Winnsboro SC 29180 (803)635-8998 Hauling of sand, gravel and asphalt (1) Kelvin R. [email protected] DBE 4/18/2006 Fairfield Email Yes Yes Yes No No Mobley Molea, LLC 4159 Musgrove Dr. Florence AL 35630 (256)710-5368 Supplier of construction materials and wire fencing Mollie [email protected] DWBE 12/18/2012 Lauderdale Email Yes Yes Yes No No Tolbert Monoko, LLC 1037 Peninsula Ave. Tarpon FL 34689 (727)940-3244 Bridge painting Keri [email protected] DWBE 10/7/2013 Pinellas Springs Email Yes Yes Yes No No Monokandil os Montgomery Consulting Group, 501 S. New York Ave., Suite Winter Park FL 32789 (407)539-7030 Airport Planning; Airport Consulting; Land Use Analysis; Data Monty [email protected] DWBE/ACD 4/25/1996 Orange Inc. 210 Collection; Geographic Information Systems; Market Research - Gettys BE Transportation; Air Cargo; Maintenance/Repair/Overhaul (MRO) Planning; Public Outreach; Industry Analyses; Asset Management Email Yes Yes Yes No No System Development; Economic Development Planning; Transportation Planning, Transportation Consulting; Cost Consulting; Environmental Assessments and Noise Compatibility Planning Moye I.T. Consulting, LLC 1255 Corporate Drive, Irving TX 75038 (972)887-5555 Communications infrastructure and facilities systems design, Mary J. [email protected] DWBE 5/19/2011 Dallas Suite 100 commissioning, project management, and network administration Email Yes Yes Yes No No Moye

Mprints, LLC 18 Dameron Avenue Greenville SC 29607 (864)293-0664 Consulting marketing business that specializes in designing and Mary Pat [email protected] DWBE 8/8/2003 Greenville implementing custom events, programming and facilitating Email Yes Yes Yes No No Minor

Mullinax Trucking, Inc. P.O. Box 80966 Charleston SC 29416 (843)763-1122 Grading - Supplier of earth materials Darcie [email protected] DWBE 7/29/2009 Charleston Email Yes Yes Yes No No Mullinax Multitech Group, Inc. 3711 W. Green Oaks Blvd., Arlington TX 76016 (817)496-5500 Installation and maintenance of conveyor systems Ora J. Joiner ojjoiner@multitechgroupinc. DWBE 3/26/2007 Tarrant Email Yes Yes Yes No No Ste C com My Cell 2 Go/MC2G, LLC 260 Tram Rd. Columbia SC 29210 (803)319-5015 Supplying Personal Organizers Gwendolyn [email protected] DWBE 6/6/2012 Richland Email Yes Yes Yes No No D. Pueblo MyCity Transportation, Inc. 16781 Chagrin Blvd. Shaker OH 44128 (216)591-1900 Special needs transportation James [email protected] DBE 9/18/2013 Cuyahoga Email Yes Yes Yes No YES Heights Crosby Myrtle Beach Agent, LLC P.O. Box 15875 Surfside SC 29587 (843)655-2126 Commercial insurance sales for property and casualty specializing in Holly [email protected] DWBE 6/28/2013 Horry Email Yes Yes Yes No No Beach truckers and contractors Watson m N.O. Truck'N, Inc. P.O. Box 15026 Greenville SC 29610 (864)246-1999 Construction hauling; specializing in asphalt hauling (11). Nathen [email protected] DBE 1/25/1996 Greenville Email Yes Yes Yes YES YES Owens National Insurance Consultants, 8687 W. Sahara Ave., Ste. Las Vegas NV 89117 (702)696-9586 Full-service commercial insurance agency offering risk management Herman L. [email protected] DBE 2/21/2007 Clark Inc.,dba Transportation 200 services, marketing management consulting services, insurance Ross, II Management Services products (property & casualty, group health insurance) bonding, Email Yes Yes Yes No No capital assistance and retirement planning services

National Procurement Services 220 Orchard Dr., Ste B West SC 29170 (803)269-0525 Printing, promotional advertising, and signage Mark mark.brown@national- DBE 5/23/2013 Lexington Email Yes Yes Yes No No Columbia Brown ps.com Nazaire Electric, LLC 1012 Bradford Ridge Ln. Columbia SC 29223 (803)467-9634 Residential, commercial and industrial electrical services Frantzi [email protected] DBE 8/9/2012 Richland Email Yes Yes Yes No No Nazaire Neely Brother's Construction & 1295 Holland Rd. Rock Hill SC 29732 (803)322-7065 Residential and Commercial Plumbing, Asphalt Paving Repair, Zandra [email protected] DBE 1/27/2012 York Plumbing, LLC Concrete, Clearing, Grading, Water and Sewer Lines, Grave Digging Email Yes Yes Yes No No Neely

Nehemiah's Cleaning Service 124 North View Rd. West SC 29169 (803)728-0907 Janitorial Services, waxing and striping floors, carpet cleaning Mark [email protected] DBE 6/17/2013 Lexington Email Yes Yes Yes No No Columbia Barnwell Neighborhood Solutions, Inc. 800 N. Cameon Ave. Winston NC 27101 (336)724-2130 Public Involvement - Community Outreach Jumetta [email protected] DWBE 3/2/2006 Denver Email Yes Yes Yes No No Salem Posey New Age Protection, Inc. 6551 Loisdale Ct., Ste. 801 Springfield VA 22150 (703)924-3057 Security Guards and Patrol Services, Office Administrative Services Ronnie [email protected] DBE 10/31/2012 Fairfax and Other Professional, Scientific, and Technical Services Email Yes Yes Yes YES YES Wright

New South Associates, Inc. 6150 East Ponce de Leon Stone GA 30083 (770)498-4155 Cultural Resources Management, Conduct Archaeology, History and Mary Beth [email protected] DWBE 4/17/2008 Avenue Mountain Architectural history studies primarily for compliance work Email Yes Yes Yes No No Reed m

New Venue Technologies, Inc. P.O. Box 292142 Columbia SC 29229 (803)667-9650 IT/Business consulting, custom application development and IT Terris Riley [email protected] DWBE 3/15/2013 Richland Email Yes Yes Yes No No staffing Newton & Associates, Inc. 1806 Rocky River Road Charlotte NC 28213 (704)597-4384 Airport Financial Consulting Services Nancy naiclt@newtonandassociate DWBE/ACD 4/27/2005 Mecklenburg Email Yes Yes Yes No No Newton s.com BE Nexus Technologies, LLC 1195 St. Matthews Rd. # Orangeburg SC 29115 (803)937-4310 IT Installations, Repairs, and Consulting Services Alphonzo [email protected] DBE 7/21/2014 Orangeburg Email Yes Yes Yes No No 112 Baylor, Jr. Nigel's Good Food of Charleston, 3760 Ashley Phospahte Rd. North SC 29418 (843)814-9072 Restaurant and catering services Nigel [email protected] DBE 12/16/2013 Dorchester Email Yes Yes Yes No No LLC Charleston Drayton Nissi Group, Inc. 2138 Priest Bridge Ct. Ste., Crofton MD 21114 (443)274-6102 ACDBE - Consulting services providing management, marketing, Gay Gordon [email protected] DBE/ACDBE 1/8/2014 Anne Arundel 1 staffing solutions, survey services, call center, customer services, Email Yes Yes Yes No No janitorial services, and transit operations (e.g. fixed route, shuttle, and para-transit system) North Star Trucking, LLC 141 Icon Lane Blackstock SC 29014 (803)581-1238 Hauling (7) - asphalt, sand and gravel Email Yes Yes Yes No No Paul Craig [email protected] DBE 2/28/1991 Chester NXL Construction Services, Inc. 114 East Cary St., Suite 200 Richmond VA 23219- (804)644-4600 Highways, Roads, Streets, Bridges, Dams, Commercial and Industrial Nico De [email protected] DBE 8/22/1991 Richmond - city Email Yes Yes Yes No No 3735 Buildings Leon OBM Hauling, LLC 1925 Bacons Bridge Road Summerville SC 29485 (843)409-5919 Hauling (2) Orin McNeil [email protected] DBE 4/10/2014 Dorchester Email Yes Yes Yes No No LOT 151 Office Connections, Inc. 3359 Meeting St. Rd., Ste North SC 29405 (843)566-0800 Supplier of office furniture, equipment, and supplies Pamela F. [email protected] DWBE 2/24/2012 Charleston Email Yes Yes Yes No No 101 Charleston Hiers OHM Concession Group, LLC 10812 St. Charles Rock Rd. St. Louis MO 63074 (314)209-9200 ACDBE - Food and beverage concession operators Milan Patel [email protected] DBE/ACDBE 9/24/2013 Email Yes Yes Yes No No Old Saint Construction Group, 659 Riverland Drive Charleston SC 29412 (843)795-3895 Site Clearing, Demolition, Painting, Roofing, Landscaping, and Arthur [email protected] DBE 6/2/2009 Charleston Email Yes Yes Yes No No LLC Remodeling Services Urgent OLH, Inc. 8300 Dunwoody Place, Sandy GA 30350 (404)881-0099 Construction Management, Project Management, Scheduling Gina [email protected] DWBE 6/8/2000 Fulton Suite 205 Springs Services, Inspection Services, Software Development, Information Email Yes Yes Yes No No Bennett Technology Services, Drafting Services, Utility Coordination, and Other Management Consulting Services Olivier Incorporated 1825 Market Center Blvd. Dallas TX 75207 (214)761-6900 Administrative support for construction, engineering, and Raquel [email protected] DWBE 1/22/2013 Dallas Ste 340 transportation projects to include project control, cost control, Email Yes Yes Yes No No Olivier document control, field accounting, and administrative management services Omni Elevator Company, Inc. 3722 Ashley Way Owings Mills MD 21117 (410)363-4222 Elevator and Escalator Installation, Conversion and Repair Margaret [email protected] DWBE 12/31/2010 Baltimore Contractor, Safety Consulting Services (Specifically: Elevator and Email Yes Yes Yes No No Bess Escalator Inspections) On-Spec Engineering, PC 11213 Home Place Ln. Charlotte NC 28227 (704)392-8472 Soil, Asphalt and Concrete Testing Julius [email protected] DBE 7/11/2005 Mecklenburg Email Yes Yes Yes No No Ajewole Optimum Courier 718 Westridge Road Columbia SC 29229 (803)462-9598 Courier Service covering both regular package routes and overflow Daryl Spivey [email protected] DBE 2/14/2013 Richland Email Yes Yes Yes No No work from larger courier companies. Orion Construction Company, 1428-A Cherokee St. Columbia SC 29201 (803)252-1634 Building construction Frank [email protected] DBE 3/27/1997 Richland Email Yes Yes Yes No No Inc. Mitchell Overland Engineering, LLC 3359 Keenland Road Marietta GA 30062 (770)906-7869 Roadway Design and Subsurface Utility Design Peng overlandengineeringllc@gma DBE 1/12/2010 Cobb Email Yes Yes Yes No No Chengjun il.com P & L Erosion Control Etc., Inc. P.O. Box 296 Blacksburg SC 29702 (864)839-4701 Erosion Control, Silt Fencing, Fabrics, Geotextile fabrics, aggregate Penny Earls [email protected] DWBE 9/4/1990 Cherokee under drain rip rap, hog wire, barbed wire, chain link fence, moving items, clearing & grubbing drainage, borrow excavation, unclassified Email Yes Yes Yes No No excavation, unclassified pipe, concrete curb, concrete gutter, sidewalks, removal and disposal of pavement, asphalt, and hauling

P.J. Noble & Associates, Inc. P.O. Box 11733 Columbia SC 29211 (803)256-5025 Planning, management, community relations consulting, public Patrick J. pjnoble@pjnobleconsultants DWBE 7/12/2002 Richland Email Yes Yes Yes No No relations consulting, and safety consulting Noble .com Palmco Services, LLC 8595 Pelham Rd., Ste 460 Greenville SC 29662 (864)558-2303 General construction services (remodeling, flooring, and property Jennifer jenniferrosado@palmcoservi DWBE 8/26/2014 Greenville Email Yes Yes Yes No No maintenance) Rosado ces.com Palmetto Civil Group, LLC 2850 Ashley Phosphate North SC 29418 (843)724-9860 Construction Management Consulting, and Concrete Repair Work Joey jjefferson@palmettocivilgrou DBE 11/18/2008 Charleston Email Yes Yes Yes No No Road, Suite H Charleston Jefferson p.com Palmetto Traffic Data, LLC P.O. Box 606 Johns Island SC 29457 (843)819-5177 Traffic data collections William [email protected] DBE 8/17/2006 Charleston Email Yes Yes Yes No No Brown, Jr. m Paragon Inc. of South Carolina, P.O. Box 2058 Orangeburg SC 29116 (803)534-1900 General Contracting – Commercial and Residential Building, Stephon stephon@paragonbuilderssc DBE 3/4/2013 Orangeburg LLC Industrial Building, Construction Management (Residential and Email Yes Yes Yes No No Edwards .com Commercial Construction), and Carpentry Paralegal Resources, LLC 1944 Redland Road Campobello SC 29322 (864)457-3575 Paralegal and Right of Way Services Diane C. [email protected] DWBE 12/20/2001 Spartanburg Email Yes Yes Yes No No Prewitt Parnell's Driver Training 4537 Willow Creek Rd. Florence SC 29505 (843)669-4092 Commercial Vehicle Driver Training (teaching and viewing FTA, DOT, Eugene [email protected] 8/6/2014 Florence and corporate safety regulations; verifying compliance with Email Yes Yes Yes No No Parnell, Jr. roadside hazards, and routine safety requirements)

Patterson-Brown & Associates 2803 Wrightsboro Ste., 15- Augusta GA 30909 (706)945-2173 Business Management Consulting Services: minority, and small Brenda [email protected] DWBE 3/3/2014 Richmond 145 businesses contracting, marketing, public relations, supportive Email Yes Yes Yes No YES Brown services and bookkeeping services Pavers, Walls, and Stamped 1211 Cabin Creek Ct. Fort Mill SC 29715 (803)335-3028 Concrete sidewalks, driveways, curb & gutter, monolithic slab Edith [email protected] DWBE 6/8/2012 York and Email Yes Yes Yes No No Concrete, LLC pavers, stamped concrete & overlay Grancho Lancaster PC Painting, LLC 523 Spann St. Mt. Pleasant SC 29464 (843)696-2324 Painting, sheet rock installation, sheet rock repair, and pressure Peter [email protected] DBE/ACDBE 10/13/2011 Charleston Email Yes Yes Yes No No washing Campbell PDP Associates, Inc. P.O. Box 81549 Atlanta GA 30366 (770)451-5186 Smart Work Zone Systems, Intelligent Transportation Systems, Prahlad D. [email protected] DBE 2/26/2008 Fulton Transportation and Traffic Engineering, Highway Safety, Emerging Email Yes Yes Yes No No Pant Technologies in Transportation Peachtree Telecommunications 11465 Johns Creek Pkwy, Johns Creek GA 30097 (770)242-1970 Supplies telecommunications materials, equipment and performs Sandra K. kaystew@peachtreetelecom. DWBE 5/12/2004 Gwinnett International, LLC Ste 350 telecommunications consulting. Email Yes Yes Yes No No Stewart com

Pearson Trucking, LLC of 8952 Furr St. N. Charleston SC 29406 (843)569-3504 Hauling (6) Michael pearsontrucking@bellsouth. DBE 5/9/2002 Charleston Email Yes Yes Yes No No Charleston Pearson net Peay Hauling Service 2767 Old Harden Road Winnsboro SC 29180 (803)712-9125 Hauling (1) Email Yes Yes Yes No No Floyd Peay DBE 3/30/1995 Fairfield Peggy Malone & Associates, Inc. 14286 Beach Blvd., #19- Jacksonville FL 32250 (904)992-8072 Traffic Data Collection Peggy [email protected] DWBE 7/29/2009 Duval Email Yes Yes Yes No No 345 Malone m Pelican Construction, LLC 2604 S. Oakridge Circle North SC 29420 (843)532-4054 Hauling (1) Tonney [email protected] DBE 4/6/2011 Charleston Email Yes Yes Yes No No Charleston Brown People's Transit, Ltd. 29017 Highland Rd. Romulus MI 48174 (734)467-7000 ACDBE - General ground transportation which includes sedan, Chuck [email protected] DBE/ACDBE 9/2/2014 Wayne Email Yes Yes Yes No YES shuttle, charter, paratransit & transit services Covington Peppers Mexican Grill, LLC 1 Penn Plaza, Ste., 1612 New York NY 10119 (212)244-4467 Retail Sale of Food Saniya Isani [email protected] DWBE 11/25/2013 Bronx, om Brooklyn, Email Yes Yes Yes No No Manhattan, Queens, Staten Island Perrin Enterprises, LLC 9212 Sherry Ln. Clinton MD 20735 (410)845-8740 Concrete construction, concrete sidewalk, concrete place and Ali Perrin [email protected] DBE 12/7/2010 Prince George Email Yes Yes Yes No No finishing, and concrete pavement Perry's Painting & Thermo, LLC 98 Destiny Court Walterboro SC 29488 (843)893-3431 Parking Lot; striping, handicap, arrows, stop bar (words-stop, no Stanley [email protected] DBE 11/1/2007 Colleton parking and fire lane, etc.), crosswalk, thermoplastic graphics and Perry markings for crosswalks, stop bars, legends, directional arrows, Email Yes Yes Yes No No word messages, railroad-highway grade crossings and intersections

Picketts Trucking 4149 Overlook Road Rock Hill SC 29730 (803)329-7187 Hauling (2) Michael [email protected] DBE 3/30/2011 York Email Yes Yes Yes No No Pickett Pinestraw Plus, LLC 1004 Sease Rd. Ridgeway SC 29130 (803)600-7341 Landscaping services, lawn maintenance, irrigation services and tree Marvin A. [email protected] DBE 6/8/2011 Richland Email Yes Yes Yes No No services Willis Planners for Environmental 4405 Mall Boulevard, Ste. Union City GA 30291 (770)306-0100 Urban Planning Consulting including Transportation, Environmental, Inga D. [email protected] DWBE 10/11/2012 Fulton Email Yes Yes Yes No No Quality, Inc. d/b/a PEQ 500 and Land use Planning Citizen Participation Kennedy Pleasant News, Inc. 7105 Wissahickon Ave. Philadelphia PA 19119 (267)784-4082 Food, retail, and management services Robert Nix [email protected] ACDBE 5/15/2014 Philadelphia Email Yes Yes Yes No No PMG Associates, Inc. 3880 NW 2 Ct. Deerfield FL 33442 (954)427-5010 Management, Marketing Research and Consulting Services Kathleen [email protected] DWBE 1/19/2005 Broward Email Yes Yes Yes No No Beach Gonott PMG Software Professionals, LLC 143 Rainbow Glen Circle Madison AL 35758 (256)679-3573 Software Development and Consulting MaryGail marygail.broussard@pmgpr DWBE 9/27/2011 Madison Email Yes Yes Yes No No Broussard o.com Porter Scientific, Inc. P.O. Box 1359 Pembroke NC 28372 (910)521-0549 Environmental services, consulting, information technology (IT), Freda [email protected] DWBE 3/7/2006 Robeson environmental engineering, GIS mapping, and applied research Email Yes Yes Yes No No Porter

Potter's Computer Systems, LLC 1662 Highway 1 South Lugoff SC 29078 (888)297-3366 Computer repairs, upgrades, refurbished, new computer sales, Thomas K. tanderson@potterscompute DBE 1/20/2012 Richland parts, network and support services, and Ipads, Iphones, and Email Yes Yes Yes No No Anderson rs.com Samsung equipment repair Powell's Trucking, LLC P.O. Box 478 Toccoa GA 30577 (706)308-3420 Hauling (9) Jerry L. [email protected] DBE 5/14/2012 Stephens Email Yes Yes Yes No No Powell t Pozzolanic Contracting & Supply P.O. Box 14186 Knoxville TN 37914- (865)225-0090 Soil, base and sub-base stabilization, base and sub-base placement, Anna [email protected] DWBE 3/28/2006 Knox Email Yes Yes Yes No No Co., Inc. 1186 pavement reclamation, and grading Cantrell Premiere Business Pursuits, LLC P.O. Box 841 Irmo SC 29063 (803)404-3978 Mobile Notary, Loan Signing Services, Legal Document Preparation, Tamika premierebusinesspursuits@g DWBE 9/22/2014 Lexington Email Yes Yes Yes No No and Real Estate Rogers mail.com Premiere Consulting Group P.O. Box 441439 Fort MD 20749 (888)443-5066 ACDBE - Parking and Transportation Consulting Alvin Turner aturner@premiereconsulting DBE/ACDBE 9/24/2014 Prince George Email Yes Yes Yes No No Washington group.biz Premiere Design Solutions, Inc. 130 E. Main St., Ste., 200-A Rock Hill SC 29730 (803)310-3090 Brick, stone, precast concrete panels, metal services and other Jaime [email protected] DBE 12/13/2010 York related construction materials in wholesale trade, wholesale of Email Yes Yes Yes No No Jurado construction related aggregate and metal materials

Pressley's Welding, LLC 32 Prosser Rd. Hemingway SC 29554 (843)558-2882 Welding Richard [email protected] DBE 10/16/2000 Williamsburg Email Yes Yes Yes No No Pressley m Prince Welding & Fabrication P.O. Box 82 Cope SC 29038 (803)536-3095 Welding (S.I.P. metal decking, sway braces, pile points and beams), David DBE 12/1/1994 Orangeburg install rebar, supplier of reinforcing steel, rebar, joist and deck Email Yes Yes Yes No No Prince materials Prism Laboratories, Inc. P.O. Box 240543 Charlotte NC 28224 (704)529-6364 Laboratory Testing Robbi Jones [email protected] DWBE 12/10/2002 Mecklenburg Email Yes Yes Yes No No Procopio & Associates, Inc. 10125 Colesville Road #128 Silver Spring MD 20901 (954)345-5492 General office administrative services, administrative consulting Suzette [email protected] DWBE 4/19/2012 Montgomery services, general management consulting services, support activities Email Yes Yes Yes No No Procopio for road transportation and all other support activities for transportation ProDIGIQ, Inc. 26500 West Agoura Rd. Calabasas CA 91302 (818)879-0035 ACDBE - Digital Hardware and Software Design (to display business Anita anita.venkataraman@prodig DWBE/ACD 1/12/2010 Los Angeles STE 102-796 advertisement and real-time), and Destination Information Email Yes Yes Yes No No Venkataram iq.com BE an Professional Buyers Advantage, 2027 Taylor St. Columbia SC 29204 (803)400-1900 Equipment, Commodities, Facilities/Contract Management, James [email protected] DBE 1/25/2008 Richland LLC Construction Services and permanent/temporary workforce agency Email Yes Yes Yes No No McQuilla

Professional 2009 Cunningham Road Columbia SC 29210 (803)513-2255 Janitorial and Landscaping Services Wendy [email protected] DWBE 7/1/2014 Richland Residential/Commercial Email Yes Yes Yes No No Jamison et Services, LLC Progressive Industries, Inc. 2733 N. Pulaski Chicago IL 60639 (773)763-9566 Wholesaler of industrial equipment and supplies for rail, truck, Valerie certifications@progressivepii DWBE 2/10/2010 Cook Email Yes Yes Yes No No welding and safety O'Donnell .com Project Management 8008 Route 130 N., Ste 216 Delran NJ 08075 (856)461-3663 Construction management, cost estimating, scheduling, and Carrie [email protected] DWBE 5/20/2004 Burlington Technologies, Inc. D/B/A construction inspection Email Yes Yes Yes No No Streahle m Promatech, Inc. Protogenia Services, LLC P.O. Box 7011 Greenville SC 29606 (864)735-8508 Management Training, Development Training, Administrative Teresa [email protected] DWBE 6/28/2011 Greenville Email Yes Yes Yes No No Management, General Management and Consulting Services Dupuis om Providence Engineering 532 Abner Creek Road Greer SC 29615- (864)350-7310 Construction Engineering Inspection James providenceengineering@yah DBE 4/6/2004 Greenville Technology & Research 9039 Email Yes Yes Yes No No Woodward oo.com Associates Pyramid 1 Construction, LLC 208 Oak Brook Dr. Columbia SC 29223 (843)532-1369 General Freight Trucking Email Yes Yes Yes No No Otis Neals [email protected] DBE 11/13/2007 Dorchester Pyramid Contracting, LLC 1108 A Lykes Ln. Irmo SC 29063 (803)732-2050 New Commercial Building Construction, Up-fits, and Renovations Robert bobby@pyramidcontracting. DBE 12/5/2013 Richland Email Yes Yes Yes No No Alexander com Quality Touch Janitorial Service, P.O. Box 62423 North SC 29419 (843)552-7303 Commercial and Industrial Full Service Janitorial Services John Brown [email protected] DBE 8/5/2013 Charleston Email Yes Yes Yes No No Inc. Charleston Quest Corporation of America, 3835 Northdale Blvd #242 Tampa FL 33624 (866)662-6273 Public Relations, Marketing, Advertising, Public Information and Sharlene [email protected] DWBE 11/1/2007 Hillsborough Email Yes Yes Yes No No Inc. Graphic Web Design Services Lairscey Quintech Security Consultants, 102 Sangaree Park Ct., Ste Summerville SC 29483 (843)695-0170 Other Scientific Consulting Servies, Technical Consulting Services, Harold hgillens@quintechengineeri DBE 8/21/2013 Berkeley Inc. 4 Security Systems Services (except locksmith), Industrial Building Gillens ng.com Construction, Commercial Building Construction, Institutional Email Yes Yes Yes No No Business Construction, and Other Management Consulting Services

R & C Trucking, LLC P.O. Box 249 Cross SC 29436 (843)753-2040 Hauling (10) Queen Halls [email protected] DWBE 11/14/2012 Orangburg Email Yes Yes Yes No No R. Hill's Trucking, LLC 1625 Seloris Court Charleston SC 29407 (843)452-0529 Hauling (2) Randy Hill randyhill'[email protected] DBE 3/11/2010 Charleston Email Yes Yes Yes No No Ramos Trucking, Inc. 120 9th Ave. Bluffton SC 29910 (843)304-4572 Hauling (3) (e.g. dirt, gravel, asphalt, sand), Miguel [email protected] DBE 7/14/2014 Beaufort Email Yes Yes Yes No No land clearing and grubbing Ramos om Ramsey's Pressure Washing & 1110 Mayfield Dr. Sumter SC 29154 (803)316-4225 Pressure washing, lawn care, and janitorial services Melissa Ann ramseypowerwashingandla DWBE/ACD 6/29/2011 Sumter Lawn Care, LLC Email Yes Yes Yes No No Ramsey [email protected] BE

Randolph Technology, Inc. P.O. Box 148 Townville SC 29689 (864)287-4040 Steel fabrication, welding, plumbing, heating, air conditioning, and George H. georger@randolphtechnolog DBE 2/1/2001 Anderson Email Yes Yes Yes No No pipe fitting manufacturing Randolph y.com Red Electrical Designs, LLC 105 Umphlett Rd., Ste. A Moncks SC 29461 (843)761-5115 Traffic Signal Installation, Highway, Street & Bridge Lighting, Fiber Crystal [email protected] DWBE 9/18/2012 Berkeley Corner Communications, Conduit/Directional Bore Installation, Traffic Email Yes Yes Yes No No Olheiser Control, ADA Ramps, Intersection and Parking Lot Striping

Reeves & Associates Consulting 2296 Henderson Mill Rd., Atlanta GA 30345- (770)414-7975 Professional, Technical Services, and Technical Consulting Service Rebecca K. projects@rreevesandassocia DWBE 8/8/2007 Fulton Email Yes Yes Yes No No and Training, Inc. Ste. 206 2739 Reeves tes.com Reflight, LLC P.O. Box 205 Mauldin SC 29662 (864)509-1014 Re-entry Services, training curriculum, employement readiness, and Caroline [email protected] DWBE 6/17/2013 Greenville Email Yes Yes Yes No No referral Caldwell Reynolds Fence & Guardrail, Inc. 9320 Machado Dr. Indian Trail NC 28134 (704)753-4992 Installation of guardrail, guiderail, cable rail and fencing. Nancy nancy@reynoldsfenceandgu DWBE 4/14/2008 Union Email Yes Yes Yes No No Monteith ardrail.com Ridge Pest Control, LLC 9 Canal Yard Columbia SC 29210 (803)480-4921 Pest Control, Termite Inspections and Treatment Andre [email protected] DBE 10/24/2013 Richland Email Yes Yes Yes No No Booker m Risk Management Solutions of 309 West Washington Chicago IL 60606 (312)960-6200 Third party administration, call center, insurance claims & Bennie [email protected] DBE 12/14/2007 Cook America, Inc. Street, Suite 200 investigations, bill review, managed care, risk management Email Yes Yes Yes No No Jones consulting, safety loss control, enrollment services, insurance intermediary RLS & Associates, Inc. 3131 South Dixie Hwy, Ste Dayton OH 45439- (937)299-5007 Transportation consulting services Robbie L. [email protected] DWBE 12/20/2001 Montgomery Email Yes Yes Yes No No 545 2223 Sarles Rohadfox Construction Control 171 17th St. NW, Suite Atlanta GA 30363 (404)880-9888 Construction Management Services (Cost Estimating Scheduling, Rebekah J. [email protected] DWBE 5/11/2007 Fulton Services Corporation 1625 Resident Engineering, Constructability/Design Review, QA/AC Email Yes Yes Yes No No Rohadfox Inspection Services) Rone Communication, LLC P.O. Box 22551 Charleston SC 29413 (904)859-3087 Telecommunication services – fiber optic, voice, and data cable Rone [email protected] DBE 9/23/2014 Charleston Email Yes Yes Yes No No installation Francewar Rosales + Partners, Inc. 37 Newbury Street, 6th Boston MA 02116 (617)247-7499 Architecture- Specializing in Aesthetic Conceptual Design of Bridges; Miguel [email protected] DBE 2/23/2000 Suffolk Floor Facilitators for community participation in the design of bridges and Email Yes Yes Yes No No Rosales om transportation facilities. Roy D. McQueen & Associates, 14310 Sullyfield Circle, Chantilly VA 20151 (703)709-2540 Pavement Engineering Services including nondestructive testing, Peter C. K. [email protected] DBE 2/19/2008 Loudon Ltd. Ste., 600 pavement evaluation, design, and management and consulting on Email Yes Yes Yes No No Yip pavement construction and materials. Research and software development. RRB Trucking, LLC 4054 Old Waynesboro Rd. Augusta GA 30906 (706)825-3461 Hauling (e.g. dirt, rock, etc...) Ruby Basey [email protected] DWBE 5/27/2014 Richmond Email Yes Yes Yes No No Rush Contractors, LLC P.O. Box 864 Andrews SC 29510 (843)221-4013 Brick Masonry Lashonda [email protected] DWBE 10/25/2012 Georgetown/Wi Email Yes Yes Yes No No Wilson lliamsburg RY Design Services, LLC 226 Clearmont Drive Belvedere SC 29841 (803)624-8118 Drafting Services, Other Scientific and Technical Consulting Services Ryan Young [email protected] DBE 5/4/2012 Aiken Email Yes Yes Yes No No S & W Construction Services, Inc. P.O. Box 872 Conway SC 29528 (843)365-2541 Asphalt paving and repair, curb and gutter, sidewalks, and drainage Sandra [email protected] DWBE 12/30/2010 Horry Email Yes Yes Yes No No Shelley S² Engineering, Inc. 205 St. James Ave., Ste. 2- Goose Creek SC 29445 (843)569-7992 Engineering consulting services Joaquin M. [email protected] DBE 9/20/2002 Berkeley Email Yes Yes Yes No No 316 Serrano m SAK Engineers, LLC 2785 Chapman Circle Rock Hill SC 29732 (803)417-5427 Building Inspection Services, Drafting Services, and Engineering Khon kkounbandith@sakengineers DBE 7/9/2013 York Service Email Yes Yes Yes YES NO Kounbandit llc.com h Sallie's Wholesale & P.O. Box 1266 Mansfield OH 44901 (419)524-7973 Wholesale supplier of building and highway construction materials Sallie [email protected] DWBE 10/7/2010 Email Yes Yes Yes No No Construction, Inc. and labor Sylvester m Samuel Hunt Trucking Company, 2841 Blue Springs Rd. Red Springs NC 28377 (910)624-0635 General freight trucking (6) Samuel [email protected] DBE 1/27/2012 Hoke Email Yes Yes Yes No No Inc. Hunt Sanders Landscaping & 5471 SC Hwy 219 Newberry SC 29108 (803)730-5070 Landscaping, Irrigation, Sodding, Retaining Walls, Landscape Bobby [email protected] DBE 5/20/2014 Newberry Email Yes Yes Yes No No Maintenance, LLC Lighting, Paving, and Pest Control Sanders Sandhill ALS Construction, Inc. 277 Nelsons Court Hardeeville SC 29927 (843)784-6516 Water, sewer, storm drain, concrete sidewalks, curb, gutter, asphalt Larry B. [email protected] DBE 1/29/2004 Jasper Email Yes Yes Yes No No paving (small jobs), clearing and grubbing. Scott Sandhill Trucking, LLC 3343 LaBoard Ln. Johns Island SC 29455 (843)559-0299 Hauling (3) Leroy sandhilltrucking@hughesnet DBE 10/24/2013 Charleston Email Yes Yes Yes No No Cohen .com Sandra's Marking Company P.O. Box 418 Buchanan VA 24066 (540)254-2140 Traffic Control, Pavement Marking, Rumble Strip Installation, and Sandra s.hutchens@sandrasmarking DWBE 12/2/2009 Botetourt Email Yes Yes Yes No No Incorporated Fabrication of Construction Signs Hutchens .com Sanitary Plumbing Contractors, P.O. Box 66 Simpsonville SC 29681 (864)862-4452 Mechanical Contractors: Plumbing - Manholes - Catch basins - HVAC Sarah W. [email protected] DWBE 2/5/1988 Greenville Inc. (SPC) Process - Piping - Utility Work - Sheet Metal Work, Seeding - Paul et Grassing - General Contractor, MSE Walls, Concrete Culverts, Email Yes Yes Yes No No Utilities, Concrete Walls, and Miscellaneous Concrete

SAP, Inc. 710 Heidt St. Columbia SC 29205 (803)933-9886 Insurance and marketing services Sandra Sims [email protected] DWBE 3/3/2014 Richland Email Yes Yes Yes No No Savant Consulting, Inc. 12 Santa Catrina Rancho CA 92688 (949)682-5298 Information Technology Consultant: Software development and Paul Jones [email protected] DBE 3/3/2014 Orange Santa implementation, system augmentation and process improvement Email Yes Yes Yes No No Margarita Securance, LLC 6922 W. Linebaugh Ave., Tampa FL 33625 (877)578-0215 IT Consulting, IT Auditing and Compliance Services Paul Ashe contactus@securanceconsul DBE 7/26/2012 Hillsborough Email Yes Yes Yes No No #101 ting.com SEPI Engineering & Construction, 1025 Wade Avenue Raleigh NC 27605 (919)789-9977 Engineering, planning, construction management, surveying, Sepideh mmansfield@sepiengineerin DWBE 10/3/2001 Wake Email Yes Yes Yes No No Inc. environmental and construction inspection services Saidi g.com Sharp Business Consulting 1320 Main St. Suite 300 Columbia SC 29201 (803)724-1312 Consulting, Project Management Support, Community Outreach Wayne Sims [email protected] DBE 12/10/2007 Richland Services, LLC Services, Emergency Response, Disaster Assistance Assessment, and Disaster Clean-Up Management, Leasing Services, IT Services, Email Yes Yes Yes No No Staffing, Human Resources, and Telecommunication and Equipment

Shaw Food Services Company P.O. Box 53490 Fayetteville NC 28305 (910)476-8179 Food Services Management, airport concessions (news, books, and Evelyn O. [email protected] DWBE/ACD 4/5/2012 Cumberland Email Yes Yes Yes No No gifts) Shaw BE Shocking Electrical Service 148 Dorchester Manor N. Charleston SC 29420 (843)534-3847 Electrical upgrading, remodeling, and new construction wiring James [email protected] DBE 9/18/2006 Charleston Email Yes Yes Yes No No Blvd. Green, Jr. Shrewsberry & Associates, LLC 7321 Shadeland Station, Indianapolis IN 46256 (317)841-4799 Engineering and consulting specializing in transportation, water William [email protected] DBE/ACDBE 1/19/2012 Marion Ste 160 resources, environmental, and construction services Email Yes Yes Yes No No Shrewsberr m y Sierras Construction, LLC 190 Bellerive Ln. Summerville SC 29483 (843)875-1500 Electrical contractor, Intelligent Transportation Systems (ITS), Traffic Carlos fmartinez@sierrasconstructi DBE 6/22/2006 Dorchester Email Yes Yes Yes No No Signal, and installing signs Martinez on.com Signature Transportation Parts 6 Frampton Court Columbia SC 29212 (803)749-4058 Transit and Para Transit Consultant and Vehicle Maintenance Louis louisfernandez01@bellsouth DBE 8/15/2007 Richland Email Yes Yes Yes No No and Services, Inc. Support Fernandez .net Simmons Public Utility Site 6545 Dothan Road Tabor City NC 28463 (910)653-9186 Seeding, manhole, water valve, concrete catch basin adjustments, Christopher [email protected] DBE 10/28/2010 Columbus Work, Inc. silt fence, erosion control, masonry box build, storm drain, water Email Yes Yes Yes No No Simmons and sewer line installation. SIMON & SIMON Research and 6030 Marshalee Dr., Ste Elkridge MD 21075 (410)796-1633 Americans with Disabilities Act (ADA) Training and consulting, Monica [email protected] DWBE 7/14/2014 Howard Associates, Inc. 116 market and research services, customer service training, mystery Email Yes Yes Yes No No Simon g ride programs, focus groups, HR consulting, and video production

Simpson Engineers & Associates, 5640 Dillard Drive, Suite Cary NC 27518 (919)852-0468 Design Engineering David DSIMPSON@SIMPSONENGR. DBE 8/16/2004 Wake Email Yes Yes Yes No No P.C. 200 Simpson COM Sing Trucking 93 Peppertree Ln. North SC 29420 (843)509-3924 Hauling (1) Myron Kent [email protected] DBE 10/13/2011 Dorchester Charleston Email Yes Yes Yes No No Singleton

Singletary Construction P.O. Box 43 Lake City SC 29560 (843)394-2161 Concrete finishing, sidewalk, curb and gutter Walter [email protected] DBE 6/27/2012 Florence Email Yes Yes Yes No No Company Singletary Site Source, LLC 105 Umphlett Circle Ste. B Moncks SC 29461 (843)312-3196 Concrete sidewalks, curb & gutter, handicap ramps, tri-fix (light Penny [email protected] DWBE 3/10/2014 Berkeley Email Yes Yes Yes No No Corner pole) foundations, sound barrier wall foundations. Betcher SITEC, LLC 217 Fairfield St. NE Aiken SC 29801 (803)507-1839 Commercial and Highway Construction, Training, Consulting, William [email protected] DBE 4/15/2008 Aiken Asphalt Paving, Concrete Paving, Highway Incidental, Water and Email Yes Yes Yes No No McGhee Jr. Sewer Lines and Fence Installation Sitework Suppliers, LLC 7309 Peppermill Pkwy. North SC 29418 (843)767-9626 Infrastructure material supply, storm drain pipe and products, soil Ronna [email protected] DWBE 11/3/2011 Charleston Charleston stabilization, sediment, and erosion control and field products Email Yes Yes Yes No No Chandler m

SJ Studios, LLC 108 Blueberry Ln. Pendleton SC 29670 (864)646-8198 Fabricate handmade ceramic tiles, graphic design services, and Sharon [email protected] DWBE 1/20/2012 Anderson Email Yes Yes Yes No No independent artist Jones Skyrock Concrete Finishing, Inc. P.O. Box 309 Cherryville NC 28021 (704)435-6744 Concrete, Curb and Gutter and Sidewalks, Concrete Culvert, Humberto skyrockconcrete@bellsouth. DBE 11/2/2009 Gaston Reinforced Concrete Pipe, Catch Basin, Manhole, Concrete Median, Hernandez net Parapet and Concrete Barrier, Grading, Clearing & Grubbing, Hauling Email Yes Yes Yes No No Aggregates, Hauling Asphalt, and Demolition

Slade Land Use, Environmental 1500 First Ave. N., Unit 54 Birmingham AL 35203 (205)413-4685 Environmental Consulting, Geotechnical Engineering, General L'Tryce [email protected] DWBE 8/11/2014 Jefferson & Transportation Planning, LLC Contracting for Building Construction Email Yes Yes Yes No No Slade

Smith Landscaping 2312 Parrot Dr. Lot 16 Florence SC 29501 (803)465-4989 Landscaping, exterior painting, pressure washing, and irrigation Gregory smiths- DBE 7/31/2012 Florence Email Yes Yes Yes No No Smith [email protected] Smithco Services, LLC 1294 Maryland Dr. Ladson SC 29456 (843)460-5073 Commercial & Residential Construction & Renovation Michael [email protected] DBE 4/2/2014 Dorchester Email Yes Yes Yes No No Smith om Snap Incorporated 4080 Lafayette Center Dr., Chantilly VA 20151 (703)230-6602 Computer and software programming, developing and maintaining Navneet [email protected] DBE 9/23/2013 Fairfax Ste. 340 system designs, and websites, consultation on hardware Gupta requirements (e.g. server setups, troubleshooting, network and Email Yes Yes Yes No No maintain computer system), and wholesale broker of construction durable goods Soil Consultants, Inc. P.O. Drawer 698 Charleston SC 29402 (843)723-4539 Geotechnical and environmental drilling, Construction materials Martha C. bjohnson@soilconsultantsin DWBE 1/28/2010 Charleston testing, Non-destructive testing, Special inspections as required by Email Yes Yes Yes No No Johnson c.com Chapter 17 of the International Building Code

Solid Foundation 568 5th Street Chester SC 29706 (803)377-1905 Hauling (1) Sheryl [email protected] DWBE 9/19/2006 Chester Email Yes Yes Yes No No Cousar Solid Network Solutions, LLC 326 Brandon Boulevard Freehold NJ 07728 (732)863-7080 Network security consultants Maria [email protected] DWBE 3/10/2003 Monmouth Email Yes Yes Yes No No Curcio Solid Structures, LLC P.O. Box 3078 West SC 29171 (803)926-0298 General Contractor – building renovations, painting, drywall, Sandi [email protected] DWBE 8/14/2013 Lexington Email Yes Yes Yes No No Columbia carpentry, and metal finishing Brazell Southeast Airport Services, Inc. P.O. Box 784264 Winter FL 34787 (407)567-8688 Baggage Handling and Janitorial Services Gerald gerald_montgomery@yahoo DBE 2/3/2014 Orange Garden Email Yes Yes Yes No No Montgomer .com y Southeast Stair, Inc. P.O. Box 851 Goodlettsvill TN 37070 (615)230-7848 Broker of miscellaneous metals, stairs, and rails Asenath [email protected] DWBE 2/8/2005 Davidson Email Yes Yes Yes No No e Buttram t Southeastern Pipe & Drain P.O. Box 1282 Aiken SC 29802 (803)641-1009 Metal fabrication of hand rail , water control systems, detention Gerry [email protected] DBE 3/28/1996 Aiken System, Inc. risers, water control gates, trash racks, manufacturing of corrugated Email Yes Yes Yes No No Jackson metal pipe, aluminum and galvanized steel

Southern Business Associates, 1309 Beechcreek Rd. Lexington SC 29072 (803)463-4218 Consulting Services - Disadvantage Business Enterprise Plans Amy Ferrer southernbusinessassociates DWBE 5/14/2012 Lexington Email Yes Yes Yes No No LLC @gmail.com Southern Concrete & P.O. Box 1673 Anderson SC 29622 (864)367-0992 Storm drains, catch basins, concrete curb and gutter, retaining Kelly [email protected] DWBE 7/19/2005 Anderson Construction, Inc. walls, sidewalks, driveways, medians and handicap ramps. Email Yes Yes Yes No No Boulware

Southern Utility Supply of 1440 Ben Sawyer Blvd., Mt. Pleasant SC 29464 (843)377-2900 Supplier of pipes, valves, fittings, associated materials for water, Anne Suit asuit@southeruntilitysupply. DWBE 9/17/2014 Charleston Email Yes Yes Yes No No Charleston, LLC Ste. 1101, Box 201 sewer, storm drain, and wastewater treatment com Sparkle Clean, LLC P.O. Box 41301 Charleston SC 29423 (843)225-5636 Janitorial and Cleaning Services Walter [email protected] DBE 9/27/2011 Charleston Email Yes Yes Yes No No Alston Spartan Business Ventures, LLC 9 Shenandoah Drive Greenville SC 29615 (864)884-9617 Wholesaler/Supplier of construction materials: lumber, rebar, James spartanbusinessventures@g DBE 11/15/2011 Greenville reinforcement steel, supply, precast inlet and manholes, electrical Email Yes Yes Yes No No Speed, Jr. mail.com materials, and aggregates; construction waste removal services and temporary help services. Specialty Materials, Inc. P.O. Box 59608 Birmingham AL 35259 (205)870-1774 Supplier of reagent mineral material Dorothy [email protected] DWBE 6/3/2004 Jefferson Email Yes Yes Yes No No McClurg Speidel Construction, Inc. 15483 Enterprise Way Culpeper VA 22701 (540)825-9660 Airfield Marking Donna [email protected] DWBE 6/21/2012 Culpeper Email Yes Yes Yes No No Speidel Sprague & Sprague Consulting P.O. Box 9192 Greenville SC 29604 (864)242-3106 Traffic Engineering, Transportation Engineering & Planning Gaye G. [email protected] DWBE 1/27/1989 Greenville Email Yes Yes Yes No No Engineers Sprague SR Concepts 2566 Marsh Creek Drive Charleston SC 29414 (843)769-6159 Transit marketing services Susan B. [email protected] DWBE 5/9/2002 Charleston Email Yes Yes Yes No No Richards Staff Authority, LLC 190 Bellerive Ln. Summerville SC 29483 (843)225-5741 Staffing Services Vanessa [email protected] DWBE 8/6/2013 Dorchester Email Yes Yes Yes No No Landete m Stay Alert Safety Services, Inc. P.O. Box 467 Kernersville NC 27285 (336)993-2828 Traffic Control Products and Services, Includes Installation, Sales Melissa [email protected] DWBE 8/19/2005 Forsyth Email Yes Yes Yes No No and Rentals. Babcock om Stembridge Custom Metals, Inc. 10720 Woodruff Rd. Fairburn GA 30213 (770)969-8139 Welding, Fabrication, Wrought Ironing, & Fencing Bradford [email protected] DBE 1/23/2014 Fulton Email Yes Yes Yes No No Stembridge Sr. Sterling Steel Fabrication, Inc. 1139 53rd Ct. N. West Palm FL 33407 (561)366-8600 Miscellaneous metals fabrication, installation, and sales; Decorative Patricia Fye patty.fb@sterlingsteelfabrica DWBE 12/31/2010 Palm Beach Email Yes Yes Yes No No Beach Metals; Railing, Stairs, Gates, Fences tions.com Stewart Construction Company 901 Poplar Drive Ext. Greer SC 29651- (864)877-7224 Grading, Clearing, Grubbing, Drainage, and Trucking (6) Mary E. [email protected] DWBE 12/12/2003 Greenville Email Yes Yes Yes No No of Greer, Inc. 4317 Stewart Stokes Creative Group, Inc. P.O. Box 2326 Vincetown NJ 08088 (609)859-8400 Commercial video services, photography services, graphic design, Joanne [email protected] DWBE 6/13/2012 Burlington Email Yes Yes Yes No No web design and public outreach Stokes Strategic Tire Solutions, LLC 25 Woods Lake Road, Suite Greenville SC 29607 (864)242-6221 Supplier for Tires - Broker for windshields, batteries, automobile James A. [email protected] DBE 1/6/2005 Greenville Email Yes Yes Yes YES YES 321 parts and spark plugs Gray Strother Enterprises, Inc. 100 S. Broad St., Ste. 2130 Philadelphia PA 19110 (215)564-5538 Wholesale Food Distributor, Caterers, Food Service Management, Ernest [email protected] DBE/ACDBE 9/24/2013 Philadelphia Kit Assembling and Packaging Services (supplier of hygiene kits) Email Yes Yes Yes No No Strother Janitorial Services, Temporary Help Services, Limited Service Restaurants Structural Grace, Inc. 1430 E. Fort Lowell Road, Tucson AZ 85719- (520)320-0156 Structural Engineering and Construction Management Claudia cperchinelli@structuralgrace DWBE 1/24/2001 Pima Email Yes Yes Yes No No Suite 200 2366 Perchinelli .com Surveillance Resources & 5 Century Drive, Ste. 210 Greenville SC 29607 (864)232-4144 Security and investigations services Roderick L. [email protected] DBE 9/15/2009 Greenville Email Yes Yes Yes No No Investigations, LLC Watts Sweeping South, Inc. P.O. Box 1115 Moncks SC 29461 (843)345-3760 Street and parking lot sweeping Irene Nicole [email protected] DWBE 6/2/2014 Berkeley Corner Email Yes Yes Yes No No Knapp

Swing Construction Company, 5835 Mill Crest Way Lithonia GA 30038 (770)323-1446 Nonresidential Buildings, excavation, foundation work, concrete, Gerald [email protected] DBE 2/1/2001 Dekalb Email Yes Yes Yes No No Inc. and concrete demolition Swing Symphony Management 11121 Carmel Commons Charlotte NC 28226 (704)556-2288 Specializes in SAP Human Resources Implementations Kellie kfitzpatrick@symphony- DWBE 7/15/2008 Mecklenburg Email Yes Yes Yes No No Consulting Blvd., Ste 350 Fitzpatrick consulting.com Synergy Development Partners, 83 Walton St. NW Ste 400 Atlanta GA 30303 (404)254-4755 General Construction and Construction Management Jeanie [email protected] DWBE 3/1/2012 Fulton Email Yes Yes Yes No No LLC Hunter T & J Construction of Rebar 50 Willbrook Drive Lugoff SC 29078 (803)361-7419 Concrete Reinforcement and Rebar Installation Tommie [email protected] DBE 6/8/2000 Kershaw Email Yes Yes Yes No No Tyson T & T Concrete Construction, 425 Zellen Dr. Spartanburg SC 29303 (864)993-2521 Concrete Slabs, Sidewalks, and Curb & Gutter Ernest [email protected] DBE 5/15/2009 Spartanburg Email Yes Yes Yes No No Inc. Curenton T. Roberts Clearing & Hauling, 22 Stillorgan Ct. Blythewood SC 29016 (864)735-4935 Hauling (5) and Clearing Taukedrik [email protected] DBE 4/12/2006 Fairfield Email Yes Yes Yes No No LLC Roberts m Tablerock Technologies, LLC 716 Sliding Rock Rd. Pickens SC 29671 (864)878-4450 Solar Design, Sales and Installation for Commercial and Residential Tone [email protected] DWBE 8/3/2011 Pickens Email Yes Yes Yes No No (Photovoltaic, Thermal System) Nichols Tars & Stripes, LLC P.O. Box 62559 N. Charleston SC 29419 (843)569-5499 Highway and parking lot striping Jennifer [email protected] DWBE 8/8/2003 Charleston Email Yes Yes Yes No No Stewart Taylor Brothers Construction 2201 Atlas Rd. Columbia SC 29209 (803)776-5113 Hauling (31) - Grading - Demolition, storm drain, curb and gutter, Robert L. accounting@taylorbrotherss DBE 4/17/1985 Richland Company, Inc. sidewalk, stone base, clearing and grubbing, silt fence installation, Email Yes Yes Yes No No Taylor, Jr. c.com and eroision control Taylor Foodservice, LLC 4012 Summit Chase Road Gainesville GA 30506 (770)532-0002 Food Service Owner/Consultant, Construction Management and Homer H. [email protected] DBE/ACDBE 2/8/2005 Hall Email Yes Yes Yes No No Design for Airport Concessions Taylor t Team Henry Enterprises, LLC 1003 48th Street Newport VA 23223 (757)686-4460 Wetlands Mitigation, Landscaping, Erosion and Sediment Control, Devon [email protected] DBE 2/5/2009 Warwick Email Yes Yes Yes No No News Roadside Development Henry Teams By Design, Inc. 1001 Park Lane Suisun City CA 94585 (707)427-3595 Mens, Boys, Womens, Girls, Infants Cut and Sew Apparel Concepcion [email protected] DWBE 6/15/2011 Solano Email Yes Yes Yes No No Contractor, Women's and Men's Clothing Store Tualla et Technique Concrete 3556 Calumet Rd. Decatur GA 30034 (404)304-5967 Commercial concrete foundation, high rise slabs and flat work, Billy Bfreeman@techniqueconcre DBE 5/13/2013 Dekalb Construction, LLC roadway concrete (e.g. paving, placing, and finishing), painting, wall Email Yes Yes Yes No No Freeman te.com covering, and site preparation TFE Resources, Ltd. P.O. Box 171 Pennsauken NJ 08110 (609)792-8160 Training, Flow Management Services, Education Email Yes Yes Yes No No Gail Cohen [email protected] DWBE 4/22/2008 Camden The Bernard Johnson Group, Inc. 2815 Camino Del Rio San Diego CA 92108 (619)466-7800 Land Acquisition, Right of Way, Other Real Estate Related Services Bernard [email protected] DBE 2/12/2008 San Diego Email Yes Yes Yes No No South, Suite 290 Johnson The Broadband Companies, LLC 6650 Rivers Avenue North SC 29406 (843)574-1474 Information technology, IT Security System Awareness/Access Fred [email protected] DBE 1/25/2012 Charleston Email Yes Yes Yes No No Charleston Control, Cable Infrastructure Anthony The Geomech Group, Inc. 1407 Sunbury Lane Columbia SC 29205 (803)465-1749 Geotechnical and Earthquake Engineering Consulting, Geotechnical Evangelia [email protected] DWBE 11/1/2007 Richland (bridges and roadways, buildings, slopes, retaining structures, Leon ground modification) and Earthquake Engineering (liquefaction, site Email Yes Yes Yes No No specific response and seismic risk assessment studies, soil structure interaction), Soil Drilling and Sampling

The Greenway Group, LLC 151 Powell Rd., Ste 115 Columbia SC 29203 (803)691-3801 Broker of sales, installing LED and inductive lighting Sammie [email protected] DBE 4/25/2013 Richland Email Yes Yes Yes No No Taylor m The Ohmega Group, LLC d/b/a 1756 Silver Street Jacksonville FL 32206 (904)807-6512 Electrical Engineering Consulting Mark [email protected] DBE 3/2/2006 Duval Email Yes Yes Yes No No Ohmega Engineering Morley m The Sharon Company, Inc. P.O. Box 1366 Lexington SC 29071 (803)957-3101 Guardrail and chain link fence Sharon [email protected] DWBE 8/5/1994 Lexington Email Yes Yes Yes No No Capps m The Vann Organization, Inc. 11 Sayer Avenue Cherry Hill NJ 08002 (856)486-4440 Construction Management Consulting - Project Management Gregory A. [email protected] DBE 6/11/1987 Camden Estimating - CPM Scheduling - Construction Claims Analysis Email Yes Yes Yes No No Vann Inspection - Contract and Design Review Theresa's Concrete Service, Inc. P.O. Box 1513 Salisbury NC 28145 (704)637-8708 Concrete Curb and gutter, and sidewalks Theresa B. [email protected] DWBE 5/15/2001 Rowan Email Yes Yes Yes No No Richardson om

Thomas Trucking 181 Tomahawk Drive Aiken SC 29801 (803)507-4369 Hauling (2) sand, gravel and asphalt Abner abnerthomastrucking@yaho DBE 10/26/2006 Aiken Email Yes Yes Yes No No Thomas o.com Three Oaks Engineering, PC 6 Cobble Glen Ct. Durham NC 27713 (919)423-9413 National Environmental Policy Act Planning and Environmental Suzanne suzanne.young@threeoakse DWBE 7/29/2014 Durham Engineering Email Yes Yes Yes No No Unger ngineering.com Young Tierra, Inc. 7351 Temple Terrence Tampa FL 33637 (813)989-1354 Materials testing Luis [email protected] DWBE 7/29/1999 Email Yes Yes Yes No No Highway Mahiquez Tilt Up Construction, Inc. 898 Airport Park Rd. # 205 Glen Burnie MD 21061 (410)787-0350 Site Preparation Contractor Services, Administrative Management Deborah [email protected] DWBE 11/8/2011 Anne Arundel and General Management Consulting services and Remediation Email Yes Yes Yes No No Phillips Services Tom Sawyer Productions, Inc. 12551 Capitol Station Columbia SC 29211 (888)729-9373 ACDBE - Marketing and Communications Carolyn carolyn@tomsawyercompan DWBE/ACD 2/1/2001 Richland Email Yes Yes Yes No No d/b/a Tom Sawyer Company Sawyer y.com BE Toney Holdings, LLC d/b/a 2 Mossy Oaks Ct. Columbia SC 29203 (803)920-4188 Broker of medical supplies, devices, and equipment Jean Toney [email protected] DWBE 7/8/2014 Richland Email Yes Yes Yes No No Bridgeway Medical Solutions Toni Levy & Associates, Inc. 1608 W. Broadway St., Louisville KY 40203 (502)566-3030 Supplier of General Construction Material Supplies to include Toni Levy [email protected] DWBE 3/30/2007 Jefferson Ste. 100 Commercial and Residential Building Supplies, and Electrical Email Yes Yes Yes No No Supplies. Accounting, Auditing, Payroll, and Tax Consulting services.

Toole Design Group, LLC 8484 Georgia Ave. Ste., Silver Spring MD 20910 (301)927-1900 Engineering Services and Landscape Architectural Services Jennifer L. [email protected] DWBE 2/11/2011 Prince Georges Email Yes Yes Yes No No 800 Toole m Transafe, Inc. 1625 Spectrum Dr., Suite Lawrenceville GA 30043 (770)962-2222 Distribute traffic control, striping materials & equipment Betty Sue bettysue@transafeproducts. DWBE 4/28/1994 Gwinnett Email Yes Yes Yes No No 100 Parks com Transmarter & Associates, LLC 3012 Louisa St. Columbia SC 29204 (803)733-6722 Transportation Consulting: Conduct transportation feasibility Tom [email protected] DBE 7/1/2013 Richland studies; Develop transportation/transit implementation plans; Whitney Hazardous materials waste management studies; Conduct safety studies on the transportation of radioactive materials; Transportation vehicular accident studies; Mitigation of socioeconomic impacts of transportation projects; GIS ArcView Email Yes Yes Yes No No mapping, analysis studies; Traffic impact analysis studies; Conduct comprehensive transportation plans; ADA (PASS Training); Public participation plan development; Veterans Transportation and Living Initiative; Transit alternative analysis studies Transport Care Services 652 Bush River Rd., Ste. Columbia SC 29210 (803)661-9662 Non-emergency transportation and consulting services Christopher cpland@transportcareservic DBE 9/24/2013 Richland Email Yes Yes Yes No No 211 Land es.com TransSolutions, LLC 14600 Trinity Blvd., Suite Fort Worth TX 76155 (817)359-2950 Transportation Consulting Services, Analysis of Airport Terminal, Belinda [email protected] DWBE 3/23/2009 Tarrant 200 Airfield Runway, and Airspace Capacity, Roadway/Curbside Hargrove om Operations and Design Planning, Pedestrian Studies (buildings, Email Yes Yes Yes No No arenas and campuses), and Security Implementation Planning and Staffing Triad Supply & Services, Inc. P.O. Box 1588 Pembroke GA 31321- (912)858-2231 Sales & Installation of geotextile fabrics, silt fence and other erosion Bea Bacon- [email protected] DWBE 8/3/2000 Bryan Email Yes Yes Yes No No 1588 control products Betsworth Triangle Aerial Surveys, Inc. 7718 Six Forks Road, Ste. Raleigh NC 27615 (919)787-8654 Surveying, Mapping, Engineering Services, Map Drafting and Alvaro [email protected] DBE 9/15/2005 Wake Email Yes Yes Yes No No 200 Commercial Photography Bolivar Tricor Construction, Inc. 1983 Chesnee Hwy. Spartanburg SC 29303 (864)582-2570 Geo-support systems, micro piles, vibro-stone columns, drilling rock, Kelly Cheek [email protected] DWBE 6/8/2004 Spartanburg earth anchors, shoring, CIP concrete, MSE walls, grouting, and drill Email Yes Yes Yes No No shaft installation Tripp Construction P.O. Box 1089 Moncks SC 29461 (843)312-2204 Accounting servcies, Bookkeeping services, erosion control, silt Sara [email protected] DWBE 6/10/2010 Berkley Corner fence installation, permanent fence installation, storm water Email Yes Yes Yes No No McCants m drainage, grassing, hydro-seeding, clearing and grubbing, concrete curb and sidewalk Trust Management, LLC 114 Grove St. Charleston SC 29403 (843)749-2876 Consulting Services, Marketing Services, Promotion of Insurance and Maurice [email protected] DBE 8/30/2011 Charleston Financial Services Email Yes Yes Yes No No Washington t

Tuhin Basu & Associates, Inc. 7921 Jones Branch Dr., McLean VA 22102 (703)447-0082 Consulting Engineering and Inspection Services Tuhin K. tuhin.basu@tbaengineering. DBE 11/5/1999 Fairfax Email Yes Yes Yes No No Suite LL08 Basu com Two Hundred, Inc. 3249 W. Fairview Place # Denver CO 80211 (303)638-5021 Web Development, 3D Modeling, Animation, Visualization, Marjorie [email protected] DWBE 3/5/2012 Denver 101 Simulation, Graphic Design, Communication Design, Public Email Yes Yes Yes No No Alexander Information Services TXT Enterprises 2525 Grimmersborough Charlotte NC 28270 (704)343-1536 Hauling Timothy [email protected] DBE 12/3/2012 Union Email Yes Yes Yes No No Lane Twitty Tyler and Tyler Construction, P.O. Box 2366 Summerville SC 29484 (843)875-5541 Road Work, Sitework, Clearing, Hauling, Grading, Drainage Marshall [email protected] DBE 8/25/2003 Dorchester Email Yes Yes Yes No No Inc. Tyler Tyler Communication, Inc. 780 Morosgo Dr., Suite Atlanta GA 30324 (404)923-0038 Professional development and training Tony Tyler [email protected] DBE/ACDBE 3/22/2012 Fulton Email Yes Yes Yes No No 14366 et Tyrone Pete Trucking 590 Cole Trestle Rd. Blair SC 29015 (803)635-2589 Hauling(2) Tyrone Pete [email protected] DBE 10/28/2013 Fairfield Email Yes Yes Yes No No U.S. Professional Services, Inc. 70 Federal St STE 301 Boston MA 02110 (866)464-4738 Recruitment and placement of temporary personnel Kiley [email protected] DWBE 3/2/2011 Email Yes Yes Yes No No Carlton U.S. Safety Stop, LLC P.O. Box 104 Honea Path SC 29654 (864)630-2291 Retail Sales of Safety Equipment, First Aid Supplies and Cabinets Rosemary [email protected] DWBE/ACD 8/15/2013 Greenville Email Yes Yes Yes No No Hawthorne BE United Enterprise and P.O. Box 498 Gray Court SC 29645 (864)980-2358 Concrete sidewalk, curb and gutter, clearing and grading, Joe N Boyd [email protected] DBE 12/4/2012 Laurens Associates demolition, brick masonry, painting, welding, commercial, Email Yes Yes Yes No No residential, and institutional, building, flooring, carpenty, and siding

Unity Foundation Company, LLC P.O. Box 70562 Charleston SC 29415 (843)343-1166 Poured Concrete Foundation and Structures Angela unityfoundation@bellsouth. DWBE 4/23/2008 Charleston Email Yes Yes Yes No No Pickney net Unity Water & Sewer, LLC P.O. Box 1731 Conway SC 29528 (843)365-5790 Water & Sewer Line Structure & related construction, Site work, Gene DBE 4/23/2008 Conway Clearing and Grubbing, Grading, Hauling, Concrete construction Email Yes Yes Yes No No Parker work, Curb and Gutter, Concrete culverts, Storm water installation, Catch basins, and Sidewalks, etc. Urban GIS, Inc. 1143 W. Rundell Pl., Ste. Chicago IL 60607 (312)666-7581 Consultant Geographic Information Systems (GIS), Urban Planning, Keith [email protected] DBE 9/17/2009 Cook Email Yes Yes Yes No No 301 and Project Management Searles US&S, Inc. 50 Grand Avenue Greenville SC 29607 (864)233-8035 Facilities Support Services (janitorial, security, remediation, grounds, S. Richard [email protected] DBE 5/6/2010 Greenville and general maintenance), commercial and institutional Email Yes Yes Yes No No Hagins construction, and staff augmentation UTCRAS, Inc. 17 Country Ln. Malvern PA 19355 (610)983-0102 Heavy steel fabrication, precision machine and assembly of Betty A. [email protected] DWBE 11/8/2012 Chester industrial component parts – specializing in rail road component Email Yes Yes Yes No No Scott parts; wheels, axels, truck assemblies, train line jumper cables, bearing remanufacturer, etc. VBW Hauling Company, LLC 222 Greenmeadow Circle Anderson SC 29626 (803)479-5215 Hauling (12) Latal [email protected] DBE 4/9/2013 Anderson Email Yes Yes Yes No No Zimmerman

Vectour Transportation Group, 236 Auburn Avenue, Ste. Atlanta GA 30303 (404)500-5557 Transportation Management Consulting Services Reginald [email protected] DBE 6/2/2014 Fulton Email Yes Yes Yes YES YES Inc. 301 Haslam, Jr. m Vision Engineering and Planning, 516 North Charles Street, Baltimore MD 21201 (410)982-6488 Consulting Services in Traffic Engineering and Transportation Paul Gilliam [email protected] DBE 10/20/2008 Anne Arundel Email Yes Yes Yes No No LLC Suite 301 Planning Viverette & Associates, LLC 2300 Bentbill Cir. North Myrtle SC 29582 (843)390-2372 Law Enforcement Consulting and Technical Advisory Mary Ann [email protected] DWBE 4/8/2014 Horry Beach Email Yes Yes Yes No No Viverette

W. Frazier Construction, Inc. 7050 Moberry Road Ravenel SC 29470 (843)556-8784 Sales of aggregates, rock, dirt, and sand; site prep, land clearing, Willie williesr@wfrazierconstructio DBE 11/3/2011 Charleston debris disposal, Hauling (5), grading, demolition, and wood chipping Email Yes Yes Yes No No Frazier, Jr. n.com

WAB Environmental & 106 Bennington Circle Columbia SC 29229 (803)979-6253 Environmental and Occupational Health Consulting Walter [email protected] DBE 4/8/2014 Richland Email Yes Yes Yes No No Occupational Health Services Woods Waccamaw Landscaping & P.O. Box 213 Pawleys SC 29585 (843)237-2224 Landscaping, Landscape Construction, Irrigation, Landscape Jean jean@waccamawlandscapin DWBE 9/29/1993 Georgetown Construction, Inc. Island Maintenance, Landscape Architecture, Seeding, Drainage, Erosion Email Yes Yes Yes No No Rothrock g.com Control and Site Features Walsh Krowka Associates, Inc. P.O. Box 372 Pawleys SC 29585 (843)485-4700 Architecture and Landscape Architectural Services Susan W. [email protected] DWBE 10/24/2003 Georgetown Email Yes Yes Yes No No Island Krowka Walterboro Workforce P.O. Box 1342 Walterboro SC 29488 (843)542-9178 Janitorial Services, Post-construction clean-up, lawn care, Deborah walterboroworkforce@fronti DWBE 10/24/2013 Colleton Email Yes Yes Yes No No administrative services Booker er.com Walton Business Solutions, LLC 14 Three Pence Lane Charleston SC 29414 (843)769-6422 Distributors of office supplies, compatible toner cartridges and sales Dorothy Y. [email protected] DWBE 7/15/2008 Charleston Email Yes Yes Yes No No promotional items Walton Warren Concrete, LLC 3549 Walter Drive Johns Island SC 29455 (843)559-9199 Commercial and institutional building construction, highway, street, Dave warrenconcretell@bellsouth. DBE 6/22/2006 Charleston bridge construction, poured concrete foundation structures Warren net construction, structural steel, pre-cast concrete contractor, other Email Yes Yes Yes No No foundations, structure, and building exterior

Watts Barrier Walls 55 Muscadine Lane Mountville SC 29370 (864)994-4054 Slipform concrete bridge barrier parapet & Median and roadway Diane W. [email protected] DWBE 4/29/2003 Laurens Email Yes Yes Yes No No median Highsmith WEB, LLC 8134 Old Keene Mill Road, Springfield VA 22152 (703)866-1405 Commercial Construction, Water and Sewer Lines, Concrete Rosanne [email protected] DWBE 3/5/2009 Fairfax Email Yes Yes Yes No No Suite 200 Foundation/Structure Bray Weed Masters 3266 S. Okatie Highway Hardeeville SC 29927 (843)784-2727 Land Clearing, Grading, Excavation, Demolition, Debris Hauling and Marion [email protected] DBE 12/31/2010 Jasper Email Yes Yes Yes No No Grassing & Seeding Chalmers Wendt Productions, Inc. 17301 Solie Rd. Odessa FL 33556 (813)920-5000 Marketing, Promotional Items, Consumer Electronic, Employee Susan swendt@wendtproductions. DWBE 9/27/2012 Hillsborough Incentive, Safety Awards, and Resellers of Apple Products for Email Yes Yes Yes No No Wendt com Consumer Rewards and Gifting WENlight Fiber Optic Services, 1709 Wendy Circle Birmingham AL 35235 (205)266-3611 Fiber Optic Installer, Electrical Upgrading, Dynamic Message Signs, Wendell [email protected] DBE 10/26/2006 Jefferson LLC Other Electronic and Precision Equipment Repair, Fiber Optic Email Yes Yes Yes No No Harris Consultation and Underground Utility Work (fiber optic cable)

WGK, Inc. 2101 Whittington Street Charlotte NC 28206 (704)363-3564 Clearing, Grubbing, Grading, and Concrete Pride L. [email protected] DBE 1/22/2010 Mecklenburg Email Yes Yes Yes No No Patton, Sr. Whayne and Sons Enterprises, 10515 East 40th Avenue, Denver CO 80239 (303)375-8000 Janitorial, airport and facility maintenance Richard [email protected] DBE 4/17/2008 Denver Email Yes Yes Yes No No Inc. Suite 103 Whayne Jr. Williams & Associates 1649 Wayah Dr. Charleston SC 29414 (843)571-3826 Communications, marketing, and community economic Rodney [email protected] DBE 11/30/2011 Charleston Email Yes Yes Yes No No Consulting, LLC development Williams Willie's Welding Works, LLC 6932 Carmel St. Columbia SC 29203 (803)738-5035 Welding Willie [email protected] DBE 6/18/2014 Richland Email Yes Yes Yes No No Hamrick Willingham Landscape & 10399 State HWY S 215 Jenkinsville SC 29065 (803)345-1644 Paving, concrete, land clearing, landscaping, installing septic tank, Vincent [email protected] DBE 5/6/2013 Fairfield Asphalt, LLC sewage disposal, portable toilet rental, and hauling (asphalt, soil, Email Yes Yes Yes No No Willingham sand, and gravel) Wilson Brothers, Inc. P.O. Box 673 Honea Path SC 29654 (864)338-5506 Catch basins, curb & gutter, sidewalks, drives, medians, and Joie Kay [email protected] DWBE 3/12/1996 Anderson Email Yes Yes Yes No No flatwork Wilson.Ferguson Associates, LLC 1607 Hunters Place Rd. York SC 29745 (803)280-6939 Roadway/Bridge Consruction Inspection Julie [email protected] DWBE 5/7/2013 York Email Yes Yes Yes No No Ferguson om Workman Trucking Company 132 Gordon Lane Jenkinsville SC 29065 (803)345-0270 Hauling (1) Keith DBE 12/1/1994 Fairfield Email Yes Yes Yes No No Workman W's Trucking 1918 Mt. Moriah Road Greenwood SC 29646 (864)993-9979 Hauling (3) Ray [email protected] DBE 4/27/2005 Greenwood Email Yes Yes Yes No No Wardlaw m Your Environmental Solutions, 2146 SC Hwy 292 Inman SC 29349 (828)817-0428 Supplier for erosion control products, suppression foam and other Deborah debbie@yourenvirosolutions DWBE 9/3/2014 Spartanburg Email Yes Yes Yes No No LLC environmental products Gilbert .com Zap Pro Cleaning Services, LLC P.O. Box 707 Winnsboro SC 29180 (803)635-2037 Janitorial services Jennifer [email protected] DWBE 12/3/2012 Fairfield Email Yes Yes Yes No No Johnson Zillion Info 1225 Laurel St. Columbia SC 29201 (803)386-8709 Custom Computer Programming, Software Application Development Bonan Li [email protected] DWBE 9/23/2010 Richland Services and Geographic Information System (GIS) Base Mapping Email Yes Yes Yes No No Services

k. ATU Letter of Endorsement

Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet 143 Executive Summary & Start-Up Plan

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144 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

l. Hastus Brochure

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146 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet  HASTUS An integrated solution for public transport scheduling and operations

Geo Vehicle MinBus/MinRail Geographic database Service schedules Advanced optimization

CrewOpt Crew Automated crew Operator duties scheduling

Roster Bid BidWeb Period rosters Automated pick and Pick processing for personnel employee Web functions

HASTOP DailyCrew SelfService Stop timetables Operator assignment management Employee Web functions

HASTINFO DailyVehicle EPM Trip planning HASTUS Service level and Discipline and Relational vehicle assignment award management database Comments Comments and YardAssistant PlanOpt commendations Mobile yard Employee assignment management

ATP Run-time analysis PlanBus Optimized vehicle assignment

Analytics B.I. solution

CheckerAssistant Connect Data collection

Rider Ridership analysis External systems

NetPlan Network and timetable planning

Scheduling Operations Customer information Analysis Integration tools 2014

GIRO Inc. 75 Port-Royal Street East, Suite 500 Montréal, QC H3L 3T1 CANADA

514-383-0404 | www.giro.ca [email protected]

HASTUS-BidWeb Web-based bid selection and submission

BidWeb is an optional module that leverages Web functionality to improve the efficiency and cost- effectiveness of roster assignment bids1, vacation bids, and vacation replacement bids. Used in conjunction with the Bid module, BidWeb provides Web access to bid information as well as preference selection tools that give employees the freedom to submit bid preferences from a kiosk or from the convenience of home or another off-site location. BidWeb also supports partial bids and vacation change requests.

KEY BENEFITS

 Greater employee independence: employees can submit their bid preferences from home or another location with Internet access; no need to be onsite to view bid availabilities; operators have more time to view availabilities and rank their preferences prior to the submission deadline.

 Reduced administrative burden & costs: eliminates the need for in-person appointments with each employee and costs associated with hiring replacement workers to fill-in for employees during their bid appointment; work is distributed automatically, making manual data entry and updates obsolete.

 Greater accuracy: bid information is automatically updated in the system, eliminating manual (hand-written) changes to mark-up sheets that make printouts difficult to read after numerous revisions; eliminates the risk of re-bids due to manual errors.

 Reduced paper consumption: facilitates a paperless process by removing the need for multiple copies of printed mark-up sheets.

Roster assignment bids Once bid sessions and employee groups have been defined, employees can log in to BidWeb to:

 See the bid date and cut-off time for their group  View their ranking within their group (usually based on seniority); employee ranking determines order in which bids are processed  Sort roster assignment availabilities by position type, number, working or paid time, or by day  Select and rank roster assignment preferences  Select and rank extra-duty preferences (or overtime trippers, if permitted)  Save their roster assignment bid preferences  View their awarded position once all positions have been assigned

Figure 1 – Select and rank roster assignment preferences

Vacation bids Vacation bids can be conducted simultaneously with roster assignment bids, or they can be conducted independently using separate bidding schedules. In either case, employees can use BidWeb to:

 See the bid date assigned to their group and the cut-off time for bid selection  Select vacation weeks using a calendar that displays color-coded weeks according to restricted, available, and selected weeks  Rank preferences, make modifications, and save their vacation bid preferences

 View their awarded vacation weeks once vacations have been assigned

Figure 2 – Select vacation preferences using calendar view

Vacation replacement bids Employees who work as vacation replacements can also use BidWeb to view and submit their bid preferences for the entire booking via the Web. Once vacation bids have been assigned to employees, vacation replacement employees can go online to view open work and rank their preferences. Once the vacation replacement weeks have been automatically assigned, employees can view their awarded weeks.

Vacation change requests Once annual vacations have been assigned, employees can use BidWeb to submit vacation change requests each week. All vacation change requests received within the allotted timeframe are automatically processed together, in order of employee seniority.

Related modules The BidWeb option is designed to function with the Bid module. BidWeb can be purchased at the same time as Bid or acquired later as an add-on.

The Web-based functionalities available to employees can be packaged with the SelfService module to provide a centralized Web portal (i.e. one sign-in for SelfService & BidWeb).

2 BidWeb includes the BidMonitor tool, which supports the electronic display of bid information on multiple monitors. With BidMonitor, roster position availabilities can be viewed by many employees simultaneously, unlike paper lists. This optional tool provides an added level of efficiency for bid preference selection.

2 BidMonitor can also be purchased as a stand-alone, but does not include BidWeb when purchased as such

GIRO Inc. 75 Port-Royal Street East Suite 500 Montréal, QC H3L 3T1 CANADA 514-383-0404 | [email protected] www.giro.ca

Scheduling Operations

Vehicle: A graphical scheduler designed to help you build efficient Bid: Used with Roster and especially beneficial for transit companies timetables and vehicle schedules for bus (city, suburban, regional, and that assign duties and vacation based on employee seniority, as is inter-city), commuter rail, light rail, subway, tram, and other fixed- generally the case in North America. With Bid, supervisors and clerks route services. Multiple scenarios can be stored for different periods of can manage the “pick” or “bid” process while keeping track of the the year or days of the week. duties still available and the choices made by each employee.

MinBus/MinRail: MinBus is a HASTUS module that complements BidWeb: A Web-based module that allows employees to make their Vehicle with advanced optimization tools for vehicle scheduling. selections in the case of roster-style picking. MinRail provides optimization features that are specific to rail scheduling. DailyCrew: Allows you to manage weekly and daily changes to planned rosters and provides effective tools for the day-to-day Geo: Geo provides a geographic database, tools, and map display management of transit operations. In seconds, dispatchers can enter options that are seamlessly integrated with other HASTUS modules. employee absences and assign replacement workers to cover absent More and more, public transport authorities worldwide are using employees. Quickly and accurately, the system provides up-to-date geographic databases to support planning, operations, and public information on hours worked, vacation, sick leave, reserve lists, and information. Typical capabilities include route planning, distance other important information that contributes to efficient operations. calculations, customer information, itinerary calculations, and Typically, detailed timekeeping of actual work performed is exported to interfacing with external systems and applications. a payroll system for final pay calculations.

Crew: Lets you build efficient operator duties to cover vehicle SelfService: A Web-based application (used in conjunction with other schedules. Automated and interactive procedures make it easy to cut operations modules) that allows employees to access various vehicle blocks and combine pieces of work into valid duties while functionalities through specialized screens. A mobile version for respecting hard and soft rules. smartphones is also available.

CrewOpt: CrewOpt is a HASTUS module that complements Crew with EPM: Allows you to manage disciplinary measures and awards for advanced optimization capabilities for enhanced crew scheduling. employees based on rules configured in accordance with collective Roster: Helps you prepare efficient weekly or periodic crew agreements. This module requires DailyCrew to which it is fully assignments. Daily work and days off are combined into roster integrated. positions according to the practices of your company. Based on Crew PlanOpt: A tool for optimizing the assignment of work to duties, Roster supports the building of 5-day rosters, 4-day rosters, or drivers/operators using an advanced algorithm that automatically part-time rosters. It is also possible to manage rotations over multiple assigns work to vehicle operators. The algorithm takes into account roster positions to allow the creation of more complex work patterns. employee preferences, working time counters, satisfaction counters, work rules, and many other factors. PlanOpt offers a rules engine to define constraints for each assignment. The assignment of work can be Customer information done over various periods ranging from a single day to several weeks, allowing the proposed solution to be reviewed carefully prior to HASTOP: Designed to produce stop schedules for posting at each bus posting. stop. Passing times are calculated based on vehicle schedules and stop-to-stop distances. DailyVehicle: Typically used in combination with DailyCrew to modify or add trip-level information and manage vehicle assignment. HASTINFO: The customer information module provides schedule and trip-planning information to transit users through your corporate Web YardAssistant: Android™ tablet-based mobile application that is used site and call center, mobile devices, and other media. to specify vehicle location and assignment in the yard or depot, with immediate update to the central HASTUS database. Comments: This module allows you to register, follow up, and manage situations or events reported by customers and/or employees. PlanBus: Algorithm, available with DailyVehicle, used to optimize the Once the data is captured, configurable lists help you manage the assignment of vehicles to blocks on a day-to-day basis. PlanBus can information (e.g., list all comments regarding a specific employee or also schedule light maintenance activities based on maintenance from a specific customer). The Comments module can be configured to capacity at each garage. This powerful optimizer efficiently generates comply with or attain specific or recognized service support standards the highest-quality solution at the lowest cost, in accordance with (i.e. ITIL). company objectives and criteria. It also takes into account vehicle availability and characteristics, as well as maintenance activity requests. Analysis ATP: Helps you build run times by analyzing observed values and Integration tools comparing them with current planned values. The observed times can be imported from other systems such as handheld computers, Connect: A suite of software integration tools that facilitates static automatic vehicle location systems, and train control systems. and dynamic data exchange and interoperability between HASTUS and other applications and systems. Rider: This module allows you to store ridership data from load and ride checks and to summarize this information on a route-by-route and time-period basis.

CheckerAssistant (Available in 2014): This Android™ tablet-based application allows you to collect data for ride or point checks. It replaces the Checker module

NetPlan: This module helps you establish new or revised service levels on major routes or route segments, taking into account ridership data. NetPlan also helps you create base timetables that maximize the quality of the timetable from a customer perspective while minimizing vehicle requirements.

Analytics: (Available in 2014) This B.I. (Business Intelligence) module allows you analyze historical operational data through specialized tools and dashboards.

GIRO-MKT-HASTUS-PST-ARCHE-20131122.docx

Figure 11.1 – Manage Assignment Choices window lets you assign workweeks or workdays to replacement operator.

Figure 11.2 – Manage Assignment Choices window lets you assign workweeks or workdays to replacement operator.

Operations – SelfService

HASTUS-SelfService Information portal for employees

SelfService is a Web-based application used in conjunction with other daily operation modules that allows employees to access various functionalities through specialized screens. A mobile version of SelfService is available for handheld devices.

 Report a delayed return to the garage because of Key features an accident, traffic, mechanical problem, etc.

SelfService allows employees to:  Access an “At-a-Glance” window that provides a quick overview of duties in upcoming days and  Access their personal information over a secure employee messages. Web network.  The mobile version features the “At-a-Glance”  View a calendar displaying daily assignments, window along with the employee messages, work days off, and absences. and vacation exchange functionalities, as well as  View and print reports such as Driver Time Card, an exchange forum for posting work and vacation Running Board, Vacations/Absences, and assignment exchange requests. Individual Employee Payroll reports.  Submit absence requests or enter absences, using Key benefits an up-to-date calendar view of daily quotas for additional days off. SelfService provides a secure and convenient way of  Submit assignment preferences (in the case of exchanging information between employees and reserve employees). dispatchers. Implementing a SelfService solution guarantees accurate and immediate diffusion of  Submit availability and preferences for overtime information, resulting in an improved overall and on-call work. dispatch system.  View current work assignments in the coming The mobile version provides employees even days/weeks. quicker access to information and transit agencies  View messages displaying new/important have noted an increase in employee job information relating to the employee. satisfaction, as a result.

Figure 3.15 – SelfService log-in screen and calendar view of employee work assignments.

©GIRO Inc. 2014 – GIRO-MKT-HASTUS-DSC-SELFE-20130826.docx 3-11 Figure 11.1 – Manage Assignment Choices window lets you assign workweeks or workdays to replacement operator.

Operations – EPM

HASTUS-EPM Award and discipline management

EPM or Employee Performance Manager allows you to manage employee awards and disciplinary measures based on criteria and rules configured in accordance with collective agreements and transit agency practices

 Provide pertinent information to supervisors so Key features that they can investigate and decide what disciplinary measures or awards are appropriate  Define award or discipline rules, based on (e.g., remove overtime availabilities, grant absences, accidents/incidents, passenger additional vacation days). comments, and service assessments as recorded in other HASTUS modules, such as Comments, DailyVehicle and DailyCrew. Key benefits  Associate a fixed or rolling period to each rule (e.g., “no more than three late absences within the last three months”). EPM helps you manage awards and disciplinary actions based on an employee’s work history. You  List employees who meet award criteria or violate can identify problems requiring disciplinary rules. measures more quickly based on clear and  Access underlying information directly established criteria. (e.g., absence records).  Define different criteria for different groups of employees (e.g., full- or part-time), or even by employee (e.g., probation period).

Figure 3.16 – Configurable employee rules and resulting employee list with rule violations and corresponding events.

Employee Updating and consulting personal employee information

Employee is an integrated set of functionalities that is included with the bidding (Bid) and daily operations (DailyCrew and PlanOpt) modules. Employee allows you to manage personal, work, and attendance information for each employee. A configurable data import tool allows you to import and synchronize employees’ personal information from the human resource’s system. The information is then used to feed the bidding and/or daily operations modules, (Bid and DailyCrew, respectively), as needed.

Key features

 Manage basic employee information including phone numbers, addresses, seniority, classifications, etc.  Handle multiple seniority levels and vacation quotas for each employee.  Define work qualifications and validity periods. Extensions and renewal warnings can be specified.  Define employee overtime preferences and availability.  Manage registration of employees, as well as assign, cut, reconduct, and swap employees to roster positions over all required date intervals. Figure 3.9 – Employee-to-roster assignments can be displayed  Validate qualifications for each roster assignment. and modified.

HASTUS provides an “Employee Information Manager” to view all work related information for each operator. For example, it is possible to view qualifications, vacations, and assigned work for a range of dates. When used in conjunction with DailyCrew and DailyVehicle, the Employee Information Manager also gives you access to absences, employee preferences, and

accidents/incidents involving the operator.

Key benefits

Centralized information gives you quick and easy access to complete employee profiles and enables better management of day-to-day situations.

Figure 3.8 – Employee Information Manager.

HASTUS-DailyVehicle Service-level adjustments and vehicle assignments

DailyVehicle allows you to make required service adjustments and manage vehicle assignments on a daily basis.

Key features Key benefits

 Allows users to manage daily service variations to DailyVehicle complements the DailyCrew module planned schedules. by providing up-to-date trip-level information accounting for any change that may have been made  Provides graphical views of blocks and vehicle for any reason (ex.: last minute increase/decrease in tasks. service, staff shortage, detours, accidents, etc.).  Includes a stop measurement worksheet to allow The information can be made accessible to on-street road supervisors to collect data. inspectors who consult it by accessing HASTUS  Includes service assessments, primarily designed through a wireless connection or to any other for road supervisors and inspectors to record employee who requires the information for his/her remarks about situations observed during transit work. service in operation.

Figure 3.19 – Vehicle task graph.

Figure 3.20 – Operating Trip List filtered according to user needs. Figure 3.21 – Manage vehicle assignment to blocks.

Daily service variations Vehicle assignments

DailyVehicle allows users to manage daily service  Define and register vehicle non-availability due to variations to basic vehicle schedules created with maintenance, accidents, or other reasons. This Vehicle in a planning context. Service variations can information can be obtained through a real time include: link to a vehicle maintenance system.  Reduced or additional service on a specific date or  Easily manage vehicle assignment and location in between certain dates. the depot (by row and position) (refer also to YardAssistant).  Variations due to individual school schedules, regular sporting events, or other factors identified  Assign vehicles to blocks, taking into account their in the Event calendar. actual location in the depot.  Holiday service.  Register vehicle replacements and adjust mileage when required; lost service time can also be  Charter or other special contract services for one calculated. or more dates.  Temporary detours – notes about detours can be printed on daily operator time cards. Users can modify daily blocks or create new ones to accommodate service-level changes. These will automatically be reflected in DailyCrew as needing to be assigned to an operator.

Figure 3.22 – Manage Service Events: contextual information (operation data) is automatically entered; event-related information can also be listed.

ServiceEvents

ServiceEvents allows on-the-road personnel to report situations requiring public or internal message broadcasts. Dispatchers, once notified, can quickly use DailyCrew and DailyVehicle to modify service accordingly. Public messages are made available to customers in the Web-based HASTINFO trip planner. ServiceEvents allows you to:  Record service events using various classifications such as Type, Category, and Characteristics. It automatically links network and operator assignment information based on actual HASTUS operation data (e.g., location, block, and employee information).  Manage incoming and outgoing communications for each service event.  Broadcast messages (e.g. via driver time cards) through other HASTUS modules such as DailyCrew and SelfService in the case of employees, and HASTINFO for customers. You can also create message templates.

HASTUS-DailyCrew Operator assignment management

DailyCrew allows you to manage weekly and daily changes to planned rosters and provides effective tools for the day-to-day management of transport operations. In seconds, dispatchers can enter employee absences and assign replacement workers to cover absent employees. The system provides quick and accurate up-to-date information on hours worked, vacation, sick leave, reserve lists, and other important information that contributes to efficient operations. Typically, detailed timekeeping of actual work performed is exported to a payroll system for final pay calculations.

 Provides detailed tracking of all activities which Key features results in unrivaled precision of your payroll interface.  Adapts to every aspect of your collective agreement for unparalleled tracking of all  Includes action log tracking capability. relevant activities.  Provides a complete and accurate account of daily operations at all times. Key benefits  Includes a comprehensive employee work calendar. DailyCrew allows transit agencies to track employees, as well as plan assignments and handle  Includes a dedicated specialized day-of- changes to these assignments thereby ensuring operations graphic environment. cost-effective daily operations. With DailyCrew, you  Defines powerful work and overtime assignment can ensure that your customers experiences scenarios according to your practices in order to optimal service at all times and remains unaffected provide streamlined assignment processes. by service disruptions caused by employee sick days and unplanned events. With DailyCrew you have a  Can automate work assignment procedures for greater traceability and can quickly retrieve and enhanced efficiency. consult past actions.  Produces clear operator status and assignments with built-in snapshots throughout your operational phases, e.g. planned vs. posted vs. actual.

Figure 3.10 – Calendar view of operator assignments.

©GIRO Inc. 2014 – GIRO-MKT-HASTUS-DSC-DCRWE-20130826.docx 3-7 Figure 11.1 – Manage Assignment Choices window lets you assign workweeks or workdays to replacement operator.

Operations – DailyCrew

Preparing day of operations

HASTUS offers a calendar view to help you prepare and manage your operations – ranging from uncovered work assignments to special events, etc. A single day view is also available for more precise

interventions. In HASTUS, you can:  Enter planned employee vacation days and absences.  Manage progressive returns to work.  Perform the weekly roster rotation and display the roster for one or more weeks in the year, for a specific employee or for all employees. Figure 3.12 – The Manage Assignment Choices window lets you assign workweeks or workdays to replacement employee.  List duties and assignments for each day.  Consider employee availability and overtime preferences, and view replacement worker  When permitted, manage shift and vacation availability. exchanges between employees, while taking into account such things as overtime considerations,  Have the ability to manage weekly and monthly minimum rest time, qualifications, etc. assignments of uncovered work according to your procedures.  Automatically assign uncovered workdays to reserve employees based on their availability,  Automatically assign workweeks and/or workdays union rules, regular and overtime hours to available employees while enforcing collective considerations, and individual work preferences. agreements and your operational objectives.  Automatically assign overtime to employees  View daily metrics directly in the calendar for based on their availability, union rules, and insightful short-term manpower planning. individual work preferences.  Add overtime to existing duties and register  Add extra crew to pre-defined workforce overtime assignments and/or refusals. requirements in a multi-crew environment.  Validate that assignments respect union rules and  Use tools to manage work assignments in a employee qualifications. Efficiently manage 24-hour period environment. leaves and absences while enforcing and tracking your transit agency’s rules and applicable quotas.  Log all user actions affecting daily work.  Use the configurable Work Assignment Manager to assign open duties and pieces of work to available operators and validate union agreement requirements and operator qualifications.

Figure 3.11 – Work day graph.

From the Daily Schedule view, you can:  Monitor late arrivals and absences using the integrated HASTUS Sign-In feature, which lets you electronically sign-in employees and log arrival and sign-out times via magnetic swipe or bar- coded cards. The Sign-In feature displays employee information in a special window.  Use the Work Assignment Manager to quickly Figure 3.13 – Employee arrivals and vehicle assignments can be entered. The automated sign-in window can be customized to display desired assign the corresponding open work to available workday information. operators according to your rules, in case of last minute absences. Operator status  List all employees on vacation or on their day off. and assignments  Display messages for the operators via the Employee Sign-In kiosk. You can also display details on the pieces of work in  Modify work as required, for example by cutting an operator’s duty, including trip times, routes or combining pieces of work interactively or served, and their precise duration with the automatically. Fig 11-3 (ou 4) – Work day graph associated activity codes according to the union  Manage workforce requirements in a multi-crew (day of operation section) agreement. environment to react to last minute changes. DailyCrew displays the following employee information at any time: Activity code tracking  Absences by type and by operator. and payroll interface  Vacation quotas and actual assigned vacation.  Reserve work and overtime preferences. DailyCrew automatically performs detailed timekeeping calculations for each employee on a  Past, current, and future assignments for each continuous basis for an accurate, up-to-date picture employee. of operations. DailyCrew seamlessly supports  User-defined statistics and performance modifications to the collective agreement or the indicators on a weekly and year-to-date basis. payroll system and calculates each activity code based on flexible formulas.  Differences between target hours and the number of hours worked to date for each DailyCrew typically provides automated interfaces employee since the start of the current period. to send timekeeping information to computerized payroll systems for pay preparation, cumulative calculations, and other accounting functions. Operating at D-day DailyCrew performs the specific time calculations required by the collective agreement. Before each day of operation, DailyCrew automatically creates a base schedule using planned schedules and known variations for that particular date; this automated process eliminates an arduous manual clerical task. A Daily Schedule view is available to help dispatchers manage operating day situations.

Figure 3.14 – The time associated with each pay code is automatically calculated by HASTUS. Authorized users can adjust the calculated values as required.

HASTUS-Bid Pick processing

Preparing and conducting a bid (or pick) process, as done in North American transit agencies, can be a time consuming task that involves substantial logistics. Bid helps you streamline the process to make it as efficient as possible, ensuring that operators select their work in the appropriate order based on the most up-to-date information.

Key features Key benefits

 Complete modeling tool for the bid administrator  Cost savings through a more efficient, paperless, to prepare the entire pick process. and less error-prone pick process.  Automatic generation of complete pick  Accuracy with centralized up-to-date appointment lists, whether for single or multi- information even when running parallel pick round pick processes. processes.  Support of both cafeteria and roster position styles  Reusable pick process templates for quick setup. picks, as well as parallel pick processes in multi-  user environments. Easy step-through automated “Best” function for bid clerks conducting the pick.  Automated step-through process for bid clerk to  Automated reports such as operators’ conduct the pick. appointment lists.  Easy exception handling for last minute adjustments, e.g. when a newly eligible operator The Bid module helps you manage the employees’ shows up. pick processes based on the runs or work activities  Rollback and roll forward functionalities, if part of created using the HASTUS scheduling modules, and information on each employee. Employees can the process needs to be repeated. choose their division (as part of the system pick), role, and work (regular, extra board, AM shift, PM shift, etc.). According to the rules in place in your company, you can propose, and employees can select, choices of either daily runs or weekly roster positions. You can model entire pick processes within Bid and then save and reuse them for the following applicable picks. For a given pick, it is possible to define what will be picked (ex.: work location, work and days off, vacations, holidays), in which order, and which employees will be attending the pick. Bid supports pick processes involving one or more rounds (ex.: for vacation replacements).

Figure 3.1 – Bid process example.

Bid ensures that during a given bid round, all operators pick in the correct order, no duplicate choices are made, and role and day-off quotas are respected. Bid displays up-to-date information regarding the remaining work that can be selected. Using Bid, employees can choose their yearly vacations against their allotted accruals. Bid can define weekly and daily vacation quotas to limit the number of operators on vacation for any given week. It is also possible to restrict the number of weeks that an employee can take over a given period of Figure 3.2 – Bid round and employee schedule. time (e.g. your transit agency may want to restrict operators to only two weeks of vacation for the summer period). During the pick, you can generate reports for each group of employees once their selections have been accepted.

Organizing the bid process

When creating a bid schedule, administrators can:  Define bid sessions for each process: work assignment, holiday assignment, vacation Figure 3.3 – Roster position preferences through the Web.

replacements, vacation change request.  Determine which employees will participate in the process. BidWeb option  Define the number of employees in each group The BidWeb option available with Bid is designed and the total number of groups. to facilitate roster-position pick processes, allowing  Determine a date and time for each group of employees to directly register their selections employees to be processed and assign a cut-off through a Web browser. BidWeb can also be used time for submitting preferences. for annual vacation assignments and vacation change requests. With BidWeb, one group of  Export the schedule of bid sessions to Microsoft® employees is processed per day and positions are Excel. automatically assigned to employees based on their seniority within the group and other Once employee groups have been defined, bid applicable rules. administrators can easily: BidWeb includes the BidMonitor functionality  Modify the date or cut-off time for any group left which enables employees to electronically view the to be processed, even if the assignment process remaining available roster positions and vacation has already begun. weeks.  Move employees from one group to another (while respecting rank/seniority).  Change the size of the groups or add a new employee to a group.

Bid preferences

Various functionalities for viewing information and submitting preferences are available to employees for roster-position bids, annual vacation bids, or vacation change requests. These Web functionalities are available as standalone Web applications or can be packaged with SelfService to provide a centralized Web portal for employees. During the roster-position bid process, employees can:  View when their group’s bids will be processed.  See their ranking within the group (based on seniority and other rules).

 View available roster positions and sort them Figure 3.5 – Work pick choices (automatic assignment section). according to position number, working or paid time, or days operated.  Specify which positions they prefer and rank them according to preference.  Specify and rank extra duty preferences for one or more days of the position (only if permitted in your transit agency).

Employees can modify the order of their preferences or add/remove positions before submitting their final preference list. A calendar approach is available to facilitate the selection and submission of annual vacation preferences; employees can use the calendar to specify and rank vacation weeks in order of preference.

Figure 3.4 – Calendar view for ranking vacation.

Automatic assignment

When bid administrators launch the automatic available assignment process, the BidWeb algorithm selects the assignment corresponding to each employee’s highest ranking roster position or vacation choice. Roster-position bids and vacation bids are launched as separate processes for greater flexibility; each process can have its own schedule. With BidWeb, administrators can:  Launch the automatic assignment of roster positions, annual vacation, or vacation change requests.  Review the results.

 Intervene manually in the process if necessary Figure 3.6 – Vacation pick choices. (e.g., if an employee did not submit any preferences).  Accept the results, which make them immediately available to the employees over the Web. It also prompts the next day’s group to begin submitting their preferences, taking into account the latest information.  Generate reports for each group once their results have been accepted; reports for all groups can be generated after the entire process is completed.

Figure 3.7 – Automatic distribution.

m. Trapeze Pass ASP Trapeze PASS is an advanced scheduling and dispatching application developed to support the transportation management efforts of demand response transit services. PASS delivers a comprehensive solution for client registration, trip booking, real-time scheduling and dispatching.

PASS integrates GIS mapping, enabling users to precisely geocode client addresses and destinations, calculate trip lengths and distances for accurate scheduling, and zoom in to view detailed information about the service area.

The PASS system can be easily extended to include other modules for demand response management, such as coordinated transportation; eligibility certification, customer communication management; real-time vehicle location and mobile data communication; and Web and IVR interfaces for automated customer access. PASS can also be fully integrated with Trapeze planning and scheduling software, supporting a fully integrated transit service and reducing the overall cost of paratransit service.

More details about PASS are provided in the subsections below.

Key Benefits of a Trapeze PASS System Automate the demand response scheduling process and create optimized, cost-effective, on-demand schedules. Improve customer service by streamlining and simplifying requests for information and trip booking. Avoid costly errors by maintaining complete, accurate client records and operations data. Optimize vehicle use and increase passengers per hour through batch scheduling and by updating schedules in real-time on the day of service. Monitor daily operations closely and notify vehicle operators of situations affecting service in real-time.

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Client Registration

Figure 1. PASS Client Registration Screen

Register clients with all required information, including multiple addresses, disability types, space requirements, mobility aids, additional passengers, and comments. Apply multiple funding and eligibility programs, define eligibility conditions, and track certification status. Log trip histories and statistics, including number of trips, no-shows, and cancellations. Store electronic documentation and photos for detailed passenger information.

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Trip Booking

Figure 2. PASS Trip Booking Screen

Quickly view client history and employ previously booked trips to streamline the trip booking process. Book and schedule multiple trips at one time without re-entering address and location information (for individual or group trips). Book subscription trips (trips that recur on a weekly, monthly, or other basis) or casual trips (single trips on demand). Receive alerts about a client’s eligibility status and previously booked trips when entering a new trip request. Save trip requests for later scheduling, or proceed to real-time scheduling. Track the booking process and quickly identify the creator or modifier of a reservation.

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Real-time Interactive Scheduling

Figure 3. PASS Schedule Booking Wizard

Add trips to schedules on the day of service, then update and re-optimize the vehicle’s schedule in real-time. Determine the most efficient and cost-effective way to schedule and route single or multiple trips based on speeds on each individual street at that time of day. Optionally select on the fly the parameters and other criteria that will be used to define optimum allowable scheduling solutions. View detailed run itineraries, pending pick-ups, drop offs, for each vehicle in service. Use system map to display and verify the integrity of runs and itineraries. Calculate windows for pick up and drop off, taking into account trip distance, route, time of day, physical barriers, client board/alight time, etc. Update, cancel, and reschedule trips using the Trip Administration screen

150 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Automated Scheduling

Figure 4. PASS Batch Scheduling System

PASS supports many different scheduling strategies which can be used in varying combinations for the best results in any situation: 1. Where daily consistency is important, ‘Match’ schedules to ensure consistent placement of subscription trips from one day to the next. 2. Build the schedule through a series of individually targeted batches, all scheduled to run in a predefined sequence at a set time or on demand. Select only those trips and runs you wish to include in each batch. 3. Schedule batch jobs to run throughout the day to re-optimize the schedule in the background as cancellations and new requests amend the schedule. Choose the best set of scheduling parameters for the trips being batched. Allow selected scheduling violation thresholds to find opportunities to fit hard to place trips. ‘Freeze’ booked trips to preserve selected portions of existing schedules. View key operational statistics related to the schedule during the scheduling process.

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Dispatching

Figure 5. PASS Dispatching Center

View in detail all changes to schedules and vehicle itineraries on the day of service. Identify and respond to situations affecting service in real-time. Monitor the on-time performance and location of vehicles at all times. Keep track of unscheduled requests and assign them to runs. Adjust runs by inserting breaks and refueling stops either manually or automatically according to user-defined work rules. Depending upon the circumstance, pick one of three different methods to reassign trips if a vehicle breaks down or a run falls behind schedule. Integrate intelligent vehicle technology such as mobile data computers (MDC) and automatic vehicle location (AVL) to provide more effective real-time dispatching.

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Trapeze Integrated Mapping

Figure 7. Trapeze Mapping

View and define service areas, including street names, postal codes, municipal boundaries and ADA corridors. Create multiple ‘polygons’ reflecting service standards, practices, or divisions and display interactively on the map. Geocode client addresses other locations (e.g., origins, destinations, garages, etc.). View multiple scheduling itineraries and runs interactively on the system map. Define and edit boundaries, corridors, and barriers (e.g., geographical features). Trapeze Reports Using a self-contained report writing shell, produce a variety of standard types of reports, including: o Operational o Productivity o Statistical data Create ad hoc reports using the Report Wizard. Reports can be developed using SQL query, Crystal Reports, and ASCII text.

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Generate pullout lists and pull-in lists of all scheduled vehicles, in chronological order. Create performance reports that detail statistics on actual trip, load, odometer, passengers, faring of trips, etc. Create Federal NTD reports. Review schedule efficiency statistics, revenue times, deadhead distances, passengers per hour. Determine number of cancellations, no shows, late arrivals, for specific clients or time ranges.

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n. Client List

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156 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet Veolia # Fixed # Paratransit # Contract Contract Value Client Name Contact Address City Zip Code Phone Email Services Provided Client % DBE Route Veh & Other Veh Employees End Date (Annual) State Since Antelope Valley Transit Authority Julie Austin 42210 6th Street West Lancaster CA 93534 (661) 729-2208 [email protected] Fixed Route 68 0 172 2006 2022 10,350,000 Baltimore Charm City Connector Barry Robinson 417 E. Fayette St., Rm. 625 Baltimore MD 21202 (443) 984-3696 [email protected] Fixed Route 30 0 76 2009 2016 5,500,000 Baltimore City Health Department Pam Somers 211 E 25th St Baltimore MD 21215 (410) 396-7433 [email protected] Paratransit 0 40 58 1994 2016 6,621,759 Baltimore College Town Network Kristen McGuire P.O. Box 11049 Baltimore MD 21212 (410) 532-3036 [email protected] Fixed Route 5 0 4 2010 2016 450,000 BJC Health System Margie Brine 4353 Clayton Ave, Suite 120 St. Louis MO 63110 (314) 362-0475 [email protected] Fixed Route; Employer 20 0 27 1997 2014 1,300,000 Shuttle Boston Public School System Carl Allen 26 Court Street, 4th Floor Boston MA 02108 (617) 635-6055 Student Transportation 0 826 975 2013 2023 985,000 [email protected] Boston VA Healthcare System Elizabeth Pierre 150 S. Huntington Ave, Rm D1-75B Boston MA 02130 (617) 638-7400 [email protected] Brokerage; Paratransit 0 24 4 1999 2014 787,493 St. Butte County Association of Governments Jon Clark 2580 Sierra Sunrise Terrace, Suite 100 Chico CA 95928 (530) 879-2468 [email protected] Fixed Route; 25 28 113 1987 2017 5,800,000 Paratransit Capital Area Transit David Eatman 222 W Hargett Street Raleigh NC 27601 (919) 890-3448 Fixed Route; 90 0 211 1998 2016 330,000 [email protected] Paratransit Cardinal Glennon Children's Hospital Rick Hubbard 1465 S Grand St. Louis MO 63104 (314) 577-5307 [email protected] Fixed Route 3 0 5 1997 2015 300,000 Central Midlands Regional Transit Authority Michelle Ransom 3613 Lucius Rd Columbia SC 29201 (803) 255-7133 [email protected] Fixed Route; 55 21 107 2002 2014 8,700,000 Paratransit Charleston Area Regional Transit Authority Jeff Burns 36 John Street Charleston SC 29403 (843) 720-3961 Fixed Route; 103 21 214 1999 2016 0.92% 13,064,288 [email protected] Paratransit City of Jackson Transit System Corrine Fox 300 W. Capitol St., Suite 202 Jackson MS 39205 (601) 960-1084 [email protected] Fixed Route; 32 12 76 2009 2014 155,592 Paratransit City of Phoenix Aviation Department Chad Makovsky 3400 E Sky Harbor Blvd, Ste 3300 Phoenix AZ 85034 (916) 446-4656 [email protected] Airport Service 107 0 217 1989 2018 12,700,000 City of Phoenix Public Transit Department Maria Hyatt 101 North First Avenue, Suite 1300 Phoenix AZ 85003 (602) 534-6765 [email protected] Fixed Route 314 0 848 1972 2015 67,200,000 City of San Jose Bob Lockhart 1732 N First Street Suite 600 San Jose CA 95112 (408) 277-5249 [email protected] Airport Service 34 0 65 2000 2017 6,568,529 City of Tucson Carlos de Leon P.O. Box 27210 Tucson AZ 85726 (520) 791-4371 Fixed Route; 189 125 744 1999 2015 25% 730,000 [email protected] Paratransit Cobb County Dept. of Transportation Rebecca Gutowsky 463 Commerce Drive, Suite 114 Marietta GA 30060 (770) 429-1614 [email protected] Fixed Route; 105 30 196 2000 2017 5.30% 15,015,166 Paratransit Denver Regional Transportation District Bruce Abel 1800 Blake Street Denver CO 80202 (303) 299-2839 [email protected] Fixed Route 149 0 295 2005 2020 23,000,000 East Bay Brokerage Mallory Nestor- 1600 Franklin Street Oakland CA 94612 (510) 891-7213 [email protected] Brokerage; Paratransit 0 203 82 1995 2023 4,610,948 Brush Fontbonne University Robert Kraeuchi 6800 Wydown Blvd St. Louis MO 63105 (314) 719-8024 [email protected] Fixed Route; University 2 0 10 2004 2014 150,150 Service Georgia Regional Transit Authority Jannine Miller 245 Peachtree Center Ave., NE, Ste 800 Atlanta GA 30303 (770) 359-5997 [email protected] Fixed Route, 98 0 107 2007 2018 188,832 Commuter Service Greater Attleboro Taunton RTA Francis Gay 10 Oak Street, 2nd Floor Taunton MA 02780 (508) 823-8828 [email protected] Fixed Route; 46 25 74 2004 2017 16,009 Paratransit Greater Bridgeport Transit Authority Doug Holcomb 1 Cross Street Bridgeport CT 06610 (203) 366-7070 [email protected] Paratransit 0 28 39 2004 2014 2,000,000 Greensboro Transit Authority Libby James 320 E Friendly Ave Greensboro NC 27401 (336) 373-2820 [email protected] Fixed Route; 57 45 242 1999 2019 14,315,514 Paratransit Gwinnett County Phil Boyd 75 Langley Drive Lawrenceville GA 30045 (770) 822-7401 [email protected] Fixed Route; 84 10 149 2006 2014 12.10% 10,800,000 Paratransit Jefferson Transit Ryan Brown 21 Westbank Expway Gretna LA 70053 (504) 364-3450 [email protected] Fixed Route; 46 16 122 1949 2014 4.28% 13,389,131 Paratransit Kansas City Area Transportation Authority Bryan Beck 1350 East 17th Street Kansas City MO 64108 (816) 346-0886 [email protected] Brokerage; Paratransit 0 78 127 2008 2023 6,000,000

Lexington Transit Authority Rhonda Strouse 203 Student Center Lexington KY 40506 (859) 257-8867 Fixed Route; 72 49 184 2003 2018 5.60% 275,413 [email protected] Paratransit Liberty County Transit Rachel Hatcher 205 East Court Street Hinesville GA 31313 (912) 408-2036 [email protected] Fixed Route 9 0 9 2010 2015 1,310,000 Los Angeles County Metropolitan Susan Dove 100 Gateway Plaza - Procurement Los Angeles CA 90012 (213) 922-7451 [email protected] Fixed Route 55 0 143 2008 2017 10,363,111 Transportation Authority Department, 9th Floor Los Angeles Dept. of Trans.-Mid City Dash Corrine Ralph 221 N Figueroa Street Suite 500 Los Angeles CA 90012 (213) 928-9749 [email protected] Fixed Route 23 0 307 2006 2014 19,500,000 (1&2) Veolia # Fixed # Paratransit # Contract Contract Value Client Name Contact Address City Zip Code Phone Email Services Provided Client % DBE Route Veh & Other Veh Employees End Date (Annual) State Since Los Angeles Dept. of Trans.-Downtown Dash Corrine Ralph 221 N Figueroa Street Suite 500 Los Angeles CA 90012 (213) 928-9749 [email protected] Fixed Route 19 0 2006 2014 13,000,000 (6) Loudoun County Transit Nancy Gourley 1 Harrison St SE, Third Floor Leesburg VA 20176 (703) 737-8086 [email protected] Fixed Route 45 0 105 2005 2024 5,259,072 Maryland Transit Administration Michael Weidger 4201 Patterson Ave. Baltimore MD 21215 (410) 764-7434 [email protected] Paratransit 0 192 407 1988 2017 22.66% 17,261,947 Modesto Area Express Frederick Cavannah 1010 Tenth Street Modesto CA 95353 (209) 577-5295 Fixed Route, 56 42 129 2012 2017 6,235,000 [email protected] Paratransit Napa County Transp. & Planning Agency Tom Roberts 707 Randolph Street, Suite 100 Napa CA 94559 (707) 259-8635 Fixed Route; 46 29 111 2008 2016 5,000,000 [email protected] Paratransit Nassau Inter-County Express Robert Walker 1550 Franklin Avenue, Room 218 Mineola NY 11501 (516) 571-3140 [email protected] Fixed Route; 360 96 1,004 2012 2022 125,000,000 Paratransit Nebraska Department of Health & Human Courtney Miller 301 Centennial Mall South Lincoln NE 68509 (402) 471-9530 [email protected] Brokerage, Medicaid 0 0 25 2014 2019 5,400,000 Services Transportation New Jersey Transit Ronald Nichols 1 Penn Plaza East Newark NJ 07105 (973) 491-7840 [email protected] Fixed Route 25 0 47 2006 2020 4,426,192 New Orleans Regional Transit Authority Salvador Longoria 2817 Canal Street New Orleans LA 70119 (504) 827-8330 [email protected] Fixed Route; 206 45 612 2008 2019 58,000,000 Commuter Service; Paratransit; Street Car, Ferry Northern Illinois University Joshua Venaas 1425 W. Lincoln Hwy DeKalb IL 60115 (815) 753-9917 [email protected] Fixed Route; University 24 0 62 1971 2018 3,528,155 Service Port Authority of Allegheny County Ellen McLean 345 6th Ave. Pittsburgh PA 15222 (412) 566-5586 Brokerage; Paratransit NA NA 14 1979 2017 1,354,293 [email protected] Prince George's County Transit Geralyn Bruce 9400 Peppercorn Pl Largo MD 20774 (301) 883-5585 [email protected] Fixed Route 88 0 196 2001 2014 16,877,260 Redding Area Bus Authority Chuck Auckland 777 Cypress Avenue Redding CA 96001 (530) 245-7116 [email protected] Fixed Route; 29 19 66 1997 2018 3,137,004 Paratransit Regional Transit Commission of Southern MJ Maynard 600 S. Grand Central Pkwy. Suite 350 Las Vegas NV 89106 Paratransit 0 308 570 2014 2019 32,000,000 Nevada (702) 676-1778 [email protected] River Parishes Transit Authority Martha Cazaubon SCDPC P.O. Box 1870 Gray LA 70359 (585) 851-2900 [email protected] Paratransit 0 5 13 2009 2018 1,001,688 Riverside Transit Authority Virginia Werly 1825 Third Street Riverside CA 92517 (951) 565-5184 [email protected] Paratransit 0 98 168 2014 2019 12,500,000 San Diego Metropolitan Transit System Bill Spraul 100 16th Street San Diego CA 92101 (619) 238-0100 [email protected] Fixed Route 283 0 477 1992 2015 41,081,239 San Francisco Municipal Transportation Annette Williams 1 S Van Ness Ave, 3rd Floor San Francisco CA 94103 (415) 701-4485 [email protected] Paratransit & 0 87 163 2000 2016 12,600,000 Agency Brokerage Sonoma County Transit Bryan Albee 355 W Robles Ave Santa Rosa CA 95407 (707) 585-7516 [email protected] Fixed Route; 49 0 90 1989 2014 6,860,375 Paratransit South Bend Public Transportation Corporation John Leszczynski 550 Union Street Mishawaka IN 46544 (574) 259-9976 [email protected] Fixed Route; 55 14 121 1999 2017 0.66% 249,969 Paratransit St. Louis University Hospital Jo Heil 3655 Vista Avenue St. Louis MO 63110 (314) 268-5099 [email protected] Fixed Route; Employer 3 0 10 2003 2015 121,680 Shuttle Stanford University Ward Thomas 340 Bonair Siding Palo Alto CA 94305 (650) 736-1619 [email protected] Fixed Route; University 31 0 111 2009 2014 3,684,741 Service Texas State University Judi Nicholson 601 University Drive San Marcos TX 78666 512-245-2521 Fixed Route, University 45 0 85 2014 2024 1.30% 7,000,000 [email protected] Service Union County Dept. of Human Services Karen Dinsmore Union County Administrative Bldg, 2nd Fl Elizabeth NJ 07207 (908) 527-4809 [email protected] Paratransit 0 53 66 2000 2016 3,314,009 Valley Regional Transit Kelli Fairless 830 N Main St Suite 230 Meridian ID 83642 (208) 375-7277 [email protected] Fixed Route; 29 13 68 2005 2017 166,287 Paratransit Victor Valley Transit Authority Kevin Kane 11741 E. Santa Fe Avenue Hesperia CA 92345 (760) 948-4330 [email protected] Fixed Route; 11 40 220 1998 2021 9,800,000 Paratransit Washington Metropolitan Area Transportation Christian Kent 600 Fifth Street. N.W Washington DC 20001 (202) 962-2100 Paratransit 0 300 500 2013 2023 2% 37,000,000 Authority [email protected] Washington University Stephanie Hunter 1 Brookings Drive, Campus Box 1220 St. Louis MO 63130 (314) 935-9788 Fixed Route; University 4 0 2 2006 2015 233,000 [email protected] Service Waukesha Metro Transit Commission Brian Engleking 2311 Badger Dive Waukesha WI 53188 (262) 524-3636 Fixed Route; 66 7 184 2000 2016 44,503 [email protected] Paratransit Winston-Salem Transit Authority Stan Polanis 100 E 1st Street Winston-Salem NC 27101 (336) 747-6867 [email protected] Fixed Route; 23 26 184 1972 2020 233,413 Paratransit Yolo County Transportation District Terry Bassett 350 Industrial Way Woodland CA 95776 (530) 661-0816 [email protected] Fixed Route; 51 10 116 2006 2018 6,860,403 Paratransit York RegionTransit Ann Marie Carroll 50 High Tech Road 5th Floor Richmond Hill ON L4B4N7 (905) 762-1282 [email protected] Fixed Route 127 16 277 2005 2015 22,470,000 Yuba Sutter Transit Authority Keith Martin 2100 B Street Marysville CA 95901 (530) 634-6880 [email protected] Commuter Service; 35 15 93 1998 2018 4,136,464 Fixed Route; Paratransit

o. Job Responsibilities and Requirements

Maintenance Manager The Maintenance Manager reports to the General Manager and supervises all the day-to-day aspects of the Maintenance function. This position is responsible for the revenue and non-revenue fleet, and ensures work is performed to Transdev’s and manufacturers’ standards for maintaining the fleet. Specific responsibilities include:

Ensuring that all revenue and non-revenue vehicles are safe, well-maintained and clean; Developing and implementing policies and procedures to ensure compliance with The Comet, federal, state and local regulations;

Establishing preventative maintenance schedules and tracking compliance; analyzing road call reports for timely response and failure trends;

Monitoring Maintenance staff members’ work performance; determining training requirements to ensure staff members remain technically competent on equipment, new industry trends and technologies; conducting regular “toolbox” meetings to ensure information is distributed, including performance, maintenance concerns or trends, client and employee issues;

Ensuring maintenance areas and facilities are kept safe, clean, organized and that the appropriate safety personal protection equipment is used; ensuring facility is organized and maintained to deliver our contractual requirements safely and efficiently;

Managing the vehicle warranty program; supporting environmental audit programs and ensuring regulatory compliance with OSHA and other federal, state and local regulations. Requirements High school diploma or equivalent (GED) required. Must be a minimum of 21 years of age. Class B or higher Commercial Driver’s License with passenger and air brake endorsements preferred 7 years or more of progressively responsible experience in the repair and maintenance of all types of heavy duty automotive and transit equipment including at least 3 years of supervisory experience Must exhibit both written and spoken communication skills. Must be able to work flexible hours. Broad understanding of all mechanical systems related to heavy duty transportation vehicles

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Familiarity with laws/regulations associated with the safe operation of maintenance facilities Ability to read, interpret and apply documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read blue prints, schematics, and other mechanical and/or electrical diagrams Ability to read and write routine reports, forms, and other documentation or correspondence Ability to organize and perform work efficiently; strong attention to details Ability to work well with labor Facility Maintenance Manager The Facility Maintenance Manager will be responsible for scheduling work shifts and mentoring employees, as well as for yearly reviews for the employees in the department. He/she prepares daily, monthly, and annual reports as required by client and company procedures.

Requirements

College degree preferred Possess a valid CDL Must have 7+ years’ experience as a mechanic, preferable facility maintenance. Have 5+ years’ experience in a leadership role within a facility maintenance environment Must be self-motivated and able to perform duties with little or no supervision. ASE Certifications preferred. Master Mechanic certification preferred. Must have basic radio skills and understanding of the design, adjustment, overhaul, operation, and maintenance of HVAC systems. Must be computer literate and able to use Microsoft Office Suite on at least a novice level Must have good organizational skills, budgeting skills, and ability to manage within budget. Must have strong oral and written communication skills and good math skills. Must be able to pass a drug test and a criminal background check.

158 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Mechanics Duties Adjust and reline air and hydraulic brakes, align wheels, tighten bolts and screws, and reassemble equipment. Align front ends (where applicable) and service suspension systems. Attach test instruments to equipment, and read dials and gauges in order to diagnose malfunctions. Must be qualified to disassemble and overhaul internal combustion engines, pumps, generators, transmissions, clutches, and differential units. Examine and adjust protective guards, loose bolts, and specified safety devices. Inspect brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they are in proper operating condition. Inspect, repair, and maintain automotive and mechanical equipment and machinery such as pumps and compressors. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers, motor analyzers, chassis charts, and pressure gauges. Operate valve-grinding machines to grind and reset valves (where applicable). Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment and machinery. Must be qualified to install or rebuild diesel engines. Recondition and replace parts, pistons, bearings, gears, and valves. Repair and adjust seats, doors, and windows, and install and repair accessories. Rewire ignition systems, lights, and instrument panels. Able to work on multiplex systems. Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications. Must be qualified to repair and maintain parts of the engine, such as fuel injection systems. Test drive trucks and buses to diagnose malfunctions or to ensure that they are working properly. Have appropriate driver’s license for facility’s needs or the ability to obtain one. Use hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches,

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lathes, welding equipment, and jacks and hoists (where applicable for your specific location). Other duties as directed and or assigned, to include and to ensure the safe operation and efficiency of the department. Requirements - All Levels: High school diploma or equivalent (GED) required. Must be a minimum of 21 years of age. Must exhibit both written and spoken communication skills. Must be able to work flexible hours. Must provide a complete and verifiable employment history. Employment history must be verified with all employers listed on the application and must include the past 10 years of employment, when applicable. Requirements for Mechanics A, B and C Levels

Mechanic Level A (Highest): 5+ years’ experience. Must be able to diagnose, troubleshoot, and repair the most difficult of all vehicle and equipment service. Must be able to teach Mechanics B and C, as time permits, more complex repair techniques. Must demonstrate superior mechanical skills and mentoring capabilities. Must possess a CDL license with air brakes and a passenger endorsement or have the ability and willingness to obtain one. Additionally, optimally, will possess 609 and 608 air conditioning certificates and at least five H or T series ASE certifications of which two must consist of T6, T7, H6, or H7.

Mechanic Level B (Mid-Level): 3-4 years’ experience. Must be able to diagnose, troubleshoot, and repair all vehicles and equipment in service with minimal supervision. Mechanic B must be able to teach C Mechanics, as time permits, some repair techniques that are not routine in nature. Must demonstrate mechanical proficiency and mentoring capabilities. Must be able to work with minimal supervision. Must possess a CDL license with air brakes and a passenger endorsement or have the ability and willingness to obtain one. Optimally, will possess 609 air conditioning certification and at least three H or T series ASE certifications of which two must include H2, T2, T4 or H4. 608 air conditioning certification preferred.

Mechanic Level C (Entry Level): Less than 2 years’ experience. Must be able to diagnose and repair some of the vehicles and equipment in service with supervision. The Mechanic C must be capable and willing to learn more difficult tasks from Mechanics A and B. Must possess a CDL license with air brakes and a passenger endorsement or have the ability and willingness to obtain one. Will work under direct supervision.

160 Proposal to Provide Contracted Operation and Maintenance of Fixed Route and Paratransit Services for The Comet

Physical Demands The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations can possibly be made to enable an individual with disabilities to perform these essential functions:

10% of work is accomplished in doors and in air conditioned or well ventilated facilities. 90% of work is accomplished open garage facility/outdoors. Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

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o. LISTEN Complaint Forms and Logs

LISTEN Customer Opened Cases Screenshot

LISTEN Customer Capturing Feedback Screenshot

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CD Appendix

Maintenance Manual Drug and Alcohol Policy System Security & Emergency Preparedness Program Plan (SSEPPP)

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