Terminal 3 - Check-In

Terminal 3 - Check-in

Public areas

Services

Accessible toilet Bureau de change Check-in 2 Information Zone B Left luggage Lift Stairs and escalators 5 up to Departures Restaurant/Café/Pub 12 Telephone Zone C Ticket sales

Stairs and escalators 5 Toilet men 3 up to Departures 4 Toilet women Zone D Escalators up to 1 Virgin ticket desk Departures Entrance 6 Stairs and escalators 2 American Airlines ticket desk Entrance Zone A up to Departures 5 3 Cathay Pacific ticket office 7 Zone E 8 4 Gulf Air ticket office 9 10 1 Entrance 19 5 Airline ticket desk 11 Stairs and escalators 20 6 Ticket office 13 up to Departures 21 Zone F 7 Turkish Airlines ticket office 14 15

8 Jet Airways & Thai Airways Ground floor 25 16 Stairs and escalators ticket office Entrance up to Departures Zone G 17 9 Travelex bureau de change 18 Entrance 10 BAA information desk Escalators up 11 Special Assistance to Departures Entrance 24

12 HM Customs Desk - Commercial exports 23 22 13 VAT returns 15 Excess baggage/left luggage 16 Singapore Airlines ticket office 29 17 Malaysian Airlines ticket office 18 Qatar Airways ticket office 19 Iranair & Iberia Customer Services 20 Iberia unaccompanied minors 21 Air India 22 BA ticket office 23 PIA & Caribbean ticket office Shopping & restaurants 24 BA unaccompanied minors 25 Reserved seating 14 Costa Coffee 3 HeathrowT3 01/09 ©2009 BAA Limited. Published: January 2009. www.heathrowairport.com Terminal 3 - Arrivals

Public areas

Passenger areas 3 Zone C 4

Entrance Services 6 DO ZNone D OT USE 5

Accessible toilet 20 Excess baggage/lef7t luggage Entrance 8 9 Babycare 21 Travelex bureau de chan1g0 e 11

Baggage enquiries 22 American Express bureau de change 5 Zone E Baggage reclaim 23 Virgin Upper Class Limo Service 12 Entrance Bureau de change 24 British Hotel Reservation Centre (BHRC) 13 14 Car hire 25 Airline baggage desk 15 Ground floor 19 Cash machines 26 UK immigration service Zone F Drinking water 29 Star Alliance baggage office 16 Entrance 17 Facilities for the hard of hearing 30 American Airlines baggage office

Information 31 Special Assistance Zone G Entrance Left luggage 32 JAL baggage desk To check-in Lift 33 Alitalia baggage desk 18 Meeting point/MeetMe service 34 Saudi Arabian baggage desk 35 Virgin baggage desk Restaurant/Café/Pub 1 Telephone 36 Aviance baggage desk Toilet men 37 Travelex bureau de change 5 1 3 2 6 22 38 Global baggage desk 4 Toilet women 5 29 2 Wireless hotspot 39 Cathay Pacific baggage desk 5 Voyager Entertainment 40 British Airways baggage desk 3 28

28 6 British Hotel Reservation 4 Centre (BHRC) and 7 8 Shop & Collect 31 5 9 7 BAA information desk 27 30 32 33 6 8 Travelex bureau de change 10 34 Stairs and escalators to 12 MeetMe service 11 Terminals 1, 2, 4 & 5 35 (4 & 5 by train) and Central bus station 7 13 National/Alamo car hire 12

14 Hertz car hire 26 22 23 25 8 15 Avis car hire 21 24 37 13 38 Smoking area 14 16 Europcar car hire 15 39 Coach waiting lounge 16 40 9 17 and Taxi Rank 18 17 Enterprise car hire 19 20 36 18 Budget car hire 10

19 Dot2Dot 11

Shopping & restaurants 1 The Globe Freehouse 4 Millie’s Cookies 11 AMT Coffee 2 Bite 9 WHSmith 27 Marks & Spencer Simply Food 3 Baskin-Robbins 10 Boots 28 World Duty Free

9 1 10 11 13 14 12 3 15 21 2 2 4 16 17 20 5 5 19 Through to shopping, 18 33 eating and gates6 34 Public areas 4 6 8 after security Passenger areas 7 31 3 32 8 31 7 Services 25 9 Down to 22 Babycare Check-In 4 Bureau de change 2 23 30 10 Fast track 24 Cash machines 11 12 entrance 26 28 Lift 13 27 Postbox First floor 29 Restaurant/Café/Pub 1 Telephone Toilet men 14 15 Transfer Toilet women 2159 ticketing area Wireless hotspot 16 2168 4 Internet 4 6 Cash machines 17 7 Special Assistance 8 Travelex bureau de change 14 American Express bureau de change and Cash machine 18 Voyager Entertainment

Shopping & restaurants

1 Pontis 12 WHS Stationery 2 The Three Bells 13 Glorious Britain 3 Pret A Manger 15 Bagel Street 5 WHSmith 16 Costa To car park 9 Krispy Kreme 17 Boots 10 Le Collezioni 19 JD Sports 11 Rolling Luggage

Passenger areas First floor 1 93 55 94 100 Services

Accessible toilet To Gates 1-11 9 Airline lounge Caff è Italia 99 1 Babycare 10 To Gates 13-22 Airline lounges Bureau de change 11 13 Cash machines 14 12 3 15 Lift 21 37 2 2 4 16 17 38 To Gates 23-42 Postbox 20 5 5 19 36 39 Prayer room 18 33 40 Restaurant/Café/Pub 6 34 41 6 Security 3 Travelex bureau 8 7 31 35 de change 32 42 Shower 8 31 30 American7 Express 44 Telephone 25 43 50 Down to 9 From 45 Ticket sales bureau de change 22 46 49 Check-In departures 47 Toilet men 49 Multi faith prayer area after security 48 23 51 Toilet women 54 Family changing 30 10 Fast track 24 52 Wireless hotspot room & showers 11 entrance 26 12 27 28 2 VAT returns 55 Special Assistance 13 53 29

54 Shopping & restaurants 14 1 World Duty Free 17 Dior 32 Borders 15 Transfer (closing April 1st 2009) 25 ticketing area 4 Glorious Britain 18 Bagel Street 16 5 Reiss 19 Tumi / Rolling Luggage 33 Bvlgari 26 6 WHSmith 20 Tie Rack 34 Armani 4 10 7 EAT. 21 Kurt Geiger 35 Bally 17 8 Sunglass Hut 22 Hamleys (closing March 31st 2009) 9 TGI Friday’s 23 HMV 36 Caviar House and Prunier 10 Thomas Pink 24 Boots 37 Gucci 45 Cartier 11 Chanel 25 Starbucks 38 Hermès 46 Ermenegildo Zegna 12 Caviar House and 26 O’Neill’s 39 Salvatore Ferragarmo 47 Versace Prunier Seafood Bar 27 Yo! Sushi 40 Mappin & Webb 48 Mont Blanc 13 MAC 28 Dixons Tax Free 41 Smythson of Bond Street 50 Burberry 14 Jo Malone 29 WHSmith 42 Brasserie Chéz Gerard 51 Harrods 15 Tods 31 Caffé Italia 43 Rhubarb 52 Mulberry 16 Paul Smith 44 Dunhill 53 World Duty Free