The Technik Group Magazine 2.2020

Anniversary Flying into tomorrow 25 years ago, Lufthansa Technik took off as an independent MRO company.

Lufthansa Technical Training Quality based on experience 25 years of passion for people, a unique portfolio and state- of-the-art technologies

VIP & Special Mission Aircraft Pushing the boundaries Unconventional concepts take interior design to the highest possible level.

Component Services “Fulfilment is everything” Interview with Dr. Georg Fanta, Vice President Component Services

2 | Content Lufthansa Technik Connection 2.2020

25 years of excellence Lufthansa Technik • Anniversaries: 6 Always in pursuit of excellence, 25 years of excellence Lufthansa Technik shaped the industry like no other MRO provider. Technical training • Lufthansa Technical Training: 8 Quality based on experience • Interview with Rubin Siddique: 9 “A passion for people”

Digital Fleet Solutions • AVIATAR: 12 1995 6 The power of planning

VIP & Special Mission Aircraft Services • Interview with Wieland Timm: 13 “A passion for people” “We are pushing the boundaries of the possible” Rubin Siddique describes the • Royal Australian Air Force: 25 driving force behind the commitment High-speed down under of Lufthansa Technical Training. Component Services • Lufthansa Technik Component 16 Services: 20 years in the Americas • Interview with Dr. Georg Fanta: 20 “Fulfilment is everything” • Lufthansa Technik Services India: 26 9 Celebrating its 15th annniversary Innovation and technology • Fire extinguisher maintenance: 19 Faster, safer and more eco-friendly • Drinking water: 22 99.99999 percent germ-free 13 • “Retrofit Efficiency” project: 23 Taking the guesswork out of efficiency

Aircraft modification • Two-In-One-Solution (TIOS): 24 Connectivity upgrade now

“We are pushing the boundaries of the possible” Categories • News 4 – 5 Wieland Timm explains how Lufthansa Technik’s unconventional • Personalities 24 concepts take interior design to the highest level. • Events 27 • Products and services 28 • Contacts 30

Lufthansa Technik Connection is a complimentary information service for ­Lufthansa Technik’s family and friends. ­Published every two months. This and earlier 20 issues can be downloaded from our website www.lufthansa-technik.com/connection

Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 , Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 “Fulfilment is everything” [email protected] · www.lufthansa-technik.com Alexander Hoelzner · Database management Dr. Georg Fanta highlights how Editorial production Lufthansa Technik is further improving Editorial office: Flightlines, Hamburg the material supply for its customers. Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 2.2020 Lufthansa Technik | 3

1995 Flying into tomorrow

25 years ago, the foundation was laid for a unique success story. From the beginning Lufthansa Technik set out to become the industry’s most acknowledged independent maintenance, repair and overhaul provider.

he timing was perfect. Lufthansa resulting in a powerful network currently MRO business were pursued, leading to Technik took off into the sky of the comprising more than 35 subsidiaries and new offerings unmatched by the competi- T MRO world in January 1995, at a joint ventures in all regions. Lufthansa tion and setting the benchmark for the time when deregulation changed the world Technik celebrates its 25th anniversary as industry. In line with this strategy, Lufthansa of aviation and many airlines decided to an established MRO partner to more than Technik created the product division Digital outsource the technical support for their 850 customers all over the globe, support- Fleet Solutions, responsible for the digitali- fleets to external partners. Actively shap- ing a fleet of more than 5,000 aircraft. zation of existing business processes and ing the market and continuously growing Drawing from the visionary focus of its the development of new, fully digital prod- closer to its customers, the company has management team and the commitment ucts. The Digital Operations Suite AVIATAR been flying into tomorrow ever since. of its meanwhile 25,000 staff worldwide, provides the basis for a truly predictive and There never was a standstill. Lufthansa Lufthansa Technik has never followed the proactive maintenance – the key to keeping Technik went on a path of global expansion, beaten track. Instead, new trends in the Lufthansa Technik fit for the future.

PAGE 6 PAGE 8 The highlights of 25 years are evidence Founded in 1995, Lufthansa Technical Training of how Lufthansa Technik shaped the industry has become a world-leading independent training like no other MRO company. provider for the MRO and airline industry.

PAGE 16 Commemorating its 20th year of operation, Lufthansa Technik Component Services in the USA is a strong partner for airlines in the Americas.

PAGE 26 Lufthansa Technik Services India has been serving 2020 the Asia Pacific region with dedicated component A year of anniversaries services for the past 15 years. 4 | News Lufthansa Technik Connection 2.2020

Stockholm SAS renews and expands long-term contract

TC S® // SAS has Technik and to include also the new ­ prematurely extended its existing compo- A350,” says Marc Weber, Vice President nent support contract with Lufthansa SAS Technical Operations. “Based on our ­Technik and added further services. Under excellent and trusted relations, I believe that more from Lufthansa Technik’s technical the new agreement running until Decem- early extending and enlarging this success- expertise, competence and capabilities. ber 2026, Lufthansa Technik will provide ful cooperation will allow us to benefit even Especially in view of the extensive renewal an integrated Total Component Support of our fleet, we continue to fully trust in this (TCS®) for the airline’s entire and support.” Airbus fleet, including the carrier’s new Under the contract, Lufthansa Technik A350s. In addition, Lufthansa Technik will supplies spare parts to the airline’s Scandi- provide Related Components navian hubs. The contract expansion also (ARC®) services for the Boeing and Airbus covers nacelle support for the SAS fleet’s fleets including LEAP-1A nacelle support. A320neo aircraft powered by LEAP-1A “We are pleased to further expand our engines. Additionally, the agreement already close partnership with Lufthansa entails A350 wheels and brakes services. //

A320neo nacelle MRO license agreement

Composites repairs // Collins The agreement, which continues the col- Duvall, president of Aerostructures at Systems and Lufthansa Technik announced laboration between Collins Aerospace and Collins Aerospace. “The collaborative rela- a licensing agreement for nacelle MRO Lufthansa Technik, calls for Collins Aero- tionship between Lufthansa Technik and ­services on A320neo aircraft. Collins Aero- space to provide Lufthansa Technik with Collins Aerospace, which also includes the space, the original equipment manufacturer technical and repair process information, 787 and A350XWB nacelles, ensures a for the A320neo PW1100G nacelle, has access to OEM tooling and rotable asset high standard of quality while meeting the more than 1,100 nacelles in service on this pools to support a full suite of A320neo demands of airlines with full confidence.” // aircraft platform. nacelle MRO services. Building upon Col- lins Aerospace’s eight strategically located nacelle MRO facilities, the agreement now opens A320neo operators to Lufthansa Technik’s expansive MRO network around West Palm Beach the world. “As a result of this agreement, A320neo operators now have access to multiple high-quality repair center locations for nacelle MRO services,” said Marc

Comprehensive services for ’s 787 fleet

Component support // TATA SIA Airlines a wide range of aircraft components for the Lufthansa Technik already supports the Limited (Vistara) and Lufthansa Technik Boeing 787. Service provision has started Indian airline with single component services, have signed a twelve-year component in the first quarter of 2020. ad hoc composites repairs (Airframe Related support agreement for the Boeing 787 Sisira Kanta Dash, Senior Vice President Components, ARC®), consumables supply fleet to be operated by Vistara. The Indian Engineering, Vistara said: “We are very and AOG (Aircraft on Ground) support for carrier has six firm orders and four options pleased to partner with Lufthansa Technik the carrier’s Airbus A320 and for this aircraft type. The agreement covers to provide component support for our new fleets. The new contract also contributes to 787 fleet. We have been working with consolidating Lufthansa Technik’s role as Lufthansa Technik for the past three years market leader for 787 component services on various projects and are looking for- in Asia Pacific. // ward to further deepening this successful cooperation. We are confident that Lufthansa Technik, with its extensive technical capabilities, fast response times New Delhi and dedicated support, will optimally contribute to our 787 operations.” Lufthansa Technik Connection 2.2020 News | 5

EME Aero receives EASA certification

Engine Services // EME Aero (Engine pleted a number of milestones in the Maintenance Europe), a 50/50 joint venture course of building one of the largest and between Lufthansa Technik and MTU Aero most advanced MRO service centers for Engines, has obtained EASA Part 145 certi- Pratt & Whitney GTF engines worldwide. fication as a maintenance organization. Together the shareholders have invested Premiere for 5G networks The EASA certification is a prerequisite for nearly 150 million euro. The shop, which is EME Aero to start operations and work for based on an efficient flow line principle, is Innovation // Lufthansa Technik is one of customers around the world. The comple- designed for an annual capacity of up to the first companies in Germany to use its tion of the site and the official opening of 450 shop visits. The EME Aero workforce own private wireless networks based on the company is planned for spring 2020. will also gradually grow as the numbers of the latest standard 5G. In February, the The company will initially perform shop in-service GTF engines increase. By 2026, first 5G private wireless networks have visits for the Pratt & Whitney PW1100G-JM EME is expected to have a workforce of been put into operation for two innovation GTF engine model. In the following years, around 1,000 employees. // projects in the field of VIP completion and the PW1500G and PW1900G models will engine overhaul at Lufthansa Technik’s be added to the company’s portfolio. Hamburg base. The company is thus the EME Aero was founded less than two years first outside Asia Pacific to operate a fully- ago. Since then, the company has com- fledged standalone 5G network based on the new standard (3GPP Release 16) in an industrial environment. This enables higher

Jasionka security and a completely free configura- tion, which allows the company’s own 5G networks to be adapted exactly to the requirements of the respective evaluation The EASA 145 certification is one big step projects, for example in the ratio of upload towards a successful start for EME Aero. and download bandwidth. //

Most outstanding performer Dublin Award // Lufthansa Technik has been voted The “Aviation 100 Awards” recognise the “MRO of the year”, based on an industry year’s most outstanding performers in the survey conducted among the readers of aerospace industry. The awards rank the Airline Economics magazine. At the awards top ten performers in each category with ceremony, which took place at a gala the winner receiving a coveted outstanding ­dinner held during the Airline Economics achievement award. The top ten rankings Growth Frontiers Dublin 2020 conference, for each category are based ­primarily on an Patrick Metz, Senior Sales Executive of industry survey vote, however the votes are Lufthansa Technik, accepted the award then filtered to ensure fairness. from Joe O’Mara, Head of Aviation of KPMG Ireland. Patrick Metz, Lufthansa Technik (right), accepted the award from Joe O’Mara, KPMG Ireland.

First Trent XWB overhaul

N3 Engine Overhaul Services // With the the A350 engine Trent XWB. The company The Arnstadt, Germany-based company delivery of the first overhauled Trent XWB, currently looks after the repair and over- also plays an important role in the produc- N3 is adding a fourth engine type to its haul needs of more than 50 national and tion of this engine type: For quite some support portfolio – namely the most state- international customers. time now, new manufactured Trent XWB of-the-art Rolls-Royce engine currently in What’s more, the N3 team not only repairs turbofans have been tested in N3’s state- use. So far, the joint venture of Rolls-Royce and overhauls Trent XWB engines. Follow- of-the-art engine testing facility. // and Lufthansa Technik has serviced the ing the launch of the new engine, N3 was Rolls-Royce engines Trent 500, Trent 700 the first and only company in Europe con- and Trent 900, powering the Airbus models tracted by Rolls-Royce to carry out repairs A340, A330 and A380 respectively. both to the blisk components at the core of Erfurt N3’s future production program now also the Trent XWB’s high pressure compressor includes the most important engine type, and to engine pylon components. 6 | Lufthansa Technik Lufthansa Technik Connection 2.2020

25 years of excellence

25 years ago, Lufthansa Technik took off as an independent maintenance, repair and overhaul­ provider who shaped the industry like no other company. The pursuit of excellence is a recurrent theme throughout the years and forms the basis for a unique success story.

01.1995 With just over 10,000 employees, Lufthansa Technik starts opera- tions as an independent MRO provider. One third of the business is already done with external ­customers, a figure that will ­continuously increase during the following years. 03.1999 06.2003 Lufthansa Technik delivers four Lufthansa Technik presents another -300 to the innovative first by obtaining certification German Air Force after converting for Wireless LAN on board commercial them into Multi Role Transport (MRT) aircraft. This provides passengers with ­aircraft. The widebody aircraft can an entirely new degree of freedom in operate as a freighter, a troop trans- making the best use of their personal port or a patient transport aircraft. digital devices on board.

02.2002 Lufthansa Technik becomes an environ- mentally friendlier neighbor by opening the 08.1998 world’s largest and most advanced noise 05.2006 For the first time, a Lufthansa Technik protection hangar at the Hamburg base. German Chancellor Airline Support Team (AST®) travels Accommodating aircraft up to the size of lays the foundation stone for N3 on short notice to a customer to the , the facility protects Engine Overhaul Services in Arn- repair an engine on-site. The success employees and the airport’s surroundings stadt, Germany. The joint venture of this idea leads to a wide range of from the noise of engine run-ups. between Lufthansa Technik and on-site support services. Rolls-Royce specializes in the over- haul of Rolls-Royce Trent-family engines. Lufthansa Technik Connection 2.2020 Lufthansa Technik | 7

04.2017 The new division Digital Fleet Solutions launches the Digital 03.2008 Operations Suite AVIATAR. Airlines One of the largest hangars in the world, benefit from Lufthansa Technik’s Ameco’s A380 maintenance hangar in Beijing, unique combination of airline oper- enters operation. With a length of 350 meters ation expertise, data science and and a width of 110 meters, the building provides 11.2014 engineering knowledge, optimizing space for four A380s at the same time. A top address for special mission the operation of their fleets. aircraft, Lufthansa Technik delivers 03.2009 the evacuation jet “Robert Koch” The research and development center to the German government. of the Original Equipment Innovation Featuring advanced medical tech- division at the Hamburg base is nology, the A340 allows to safely ­inaugurated. Initially focused on cabin evacuate infected or sick patients innovations, its offices are comple- from crisis zones. mented by development, test and production facilities as well as a ­logistics department.

01.2015 Lufthansa Technik celebrates its 20th year as independent company. The dynamic growth continues with 09.2019 more than 3,700 commercial aircraft XEOS, the aircraft engine from 800 customers around the service center for General globe under contract. The footprint Electric GEnx-2B and GE9X in the Americas grows as Lufthansa engines, becomes opera- 05.2010 Technik Puerto Rico starts overhaul tional. The joint venture of Lufthansa takes delivery of the first services for A320-family aircraft. Lufthansa Technik and GE . Substantial preparation Aviation located near the work by Lufthansa Technik experts city of Wroclaw in Poland preceded the introduction of the new is on course to service more aircraft type. than 200 engines per year. 8 | Technical training Lufthansa Technik Connection 2.2020

Quality based on ur passion for training connects people” – Managing Director Rubin Siddique summa- “O rizes the ingredients of Lufthansa Technical experience Training’s success (see interview on page right). ­Lufthansa Technical Training was spun off in 1995 as a subsidiary of Lufthansa Technik parallel to its founding. Today, the company is a leading provider for personnel training in the MRO and aviation industry. With a passion for people, a unique service portfolio The highlights of the last year alone give testament and state-of-the-art technology, Lufthansa Technical to the wide range and quality of education and train- ing and the experience the company has in this area. Training is a world-leading independent training provider It is no coincidence their central customer promise is for the MRO and airline industry. This year, the company “Quality based on experience”. celebrates its 25th anniversary. • The partner of Lufthansa Technik: Lufthansa ­Technical Training, the central partner for Lufthansa Technik’s vocational training, is firmly rooted in the DNA of its parent company.

• training: As a worldwide strategic training partner of Airbus for the A220, Lufthansa Technical Training conducted 74 entitlement trainings in 2019 for airlines such as Egypt Air, and Air . Within the , 20 training www.ltt.aero courses were held for SWISS. Lufthansa Technik Connection 2.2020 Technical training | 9

“A passion for people”

Rubin Siddique, the Managing Director of Lufthansa Technical Training, describes how his dedicated employees act as the driving force behind the company’s commitment to providing the best training possible.

Lufthansa Technical Training is currently gone through some painful, but necessary restructuring celebrating its 25th anniversary. How would you processes in the past. For instance, we had to describe the company today? reexamine our business approach a few years ago. Rubin Siddique: In the market for technical training, In the process, we conducted a careful analysis that we cover one of the broadest ranges of subjects that showed us which products were marketable and you will find – from classical vocational training to basic competitive. We found out that the administrative effort training and type training – and we provide it for just for the training of individual participants, for example, about every aircraft type that is used today in commer- was unreasonably high. As a result, we decided to cial aviation around the world. We turn “pedestrians”, withdraw from the business-to-client segment, that is, as I often jokingly describe them, into qualified techni- B2C, and began to concentrate completely on B2B. cians. This job is performed by about 250 employees around the world, including approximately 140 instruc- Modern teaching techniques have always been tors in Germany. We also work with a significant one of the company’s calling cards. What role number of freelancers who help us meet the training is digitalization playing in technical training today needs of our customers. and what role will it play in the future? Our company is shaped by these highly motivated and We have really pressed ahead with the issue of digitali- Follow the link to see the video of the passionate people who share a strong commitment to zation over the past two years. We have intensified our spherical 360° the company and its values. As a pure service provider, use of modern media and new technologies, particularly panorama Lufthansa we depend completely on our employees. Without their in vocational training. Every trainee has an iPad and Technical Training has developed for commitment, our business model would be worthless. should use it to actively perform classwork. In one the theoretical and We are a very close community filled with enthusiasm, aspect of this approach, we have placed Jet Aircraft practical training of a zeal that you also see at our global service centers Maintenance Fundamentals (JAMF) online as an inter- the Airbus A220 in the classroom. and joint ventures. Our passion for training links active self-taught program. This covers more than 400 people – a bond that connects us as a company to hours of contact time. In areas where classrooms and

our customers and our employees to our company. paper documentation were once needed, students will Lufthansa Technical Everyone who works at the company knows just how be able to learn whenever and wherever they want in Training is a worldwide important our work is for our customers. Our parent the future. strategic training partner for the A220. company Lufthansa Technik relies heavily on our train- ing capabilities in order to generate growth. We take this trust and responsibility very seriously, just as we do for our other customers – i.e. the technical departments of all Lufthansa Group airlines, our global airline and MRO customers and almost all aircraft manufacturers.

Looking back, how has your company overcome the challenges of a competitive market? We were spun off 25 years ago as a subsidiary of Luft- hansa Technik. But we are more than just a subsidiary. We are an independent company that has to earn its keep in the free marketplace. We also have no guaranteed place within Lufthansa and the Lufthansa Technik Group, and we have to take on the competition. In retrospect, I can say that we as a company have 10 | Technical training Lufthansa Technik Connection 2.2020

Bringing the aircraft into the classroom We are currently using interactive 3D solutions in vocational // For more and more aircraft types, Lufthansa Technical training as well. In these courses, the instructor can take Training applies its own media concept. The primary the trainees to the training-relevant places on the airplane. objective is to strengthen the competence and skills of the We have also developed our first real virtual reality tool trainees already in the classroom by using didactics as prototypes which will eventually be used in training as www.ltt.aero/ realistic as possible. The concept comprises the use of: well. I would dare to say that we are on the forefront in media-concept + Interactive instructor presentations this area and have addressed it to a degree that no one (use of multimedia-based elements) else has – and we have done so with a consistent, uni- + Maintenance training devices such as virtual aircraft form look and feel of the entire content. What is slowing + System schematics and abbreviation handbooks us down somewhat right now is the EASA approval to + Spheric and panoramic views of aircraft use certain technologies in certified training courses. But + Cockpit panel descriptions we are in dialogue with government officials through our industry forum EAMTC (European Aviation Maintenance Training Committee) as we work to establish state-of-the- art learning technologies in technical training. After completing the training program, the trainees will be in a position to apply as aircraft maintenance techni- From your perspective as a training provider, cians – ideally at the companies of the Lufthansa Group what do you think about the global shortage of or the Lufthansa Technik Group. More than 80,000 skilled workers? interactions with our online job ad on Facebook are a The situation is indeed very difficult. In its last Global Mar- clear reflection of the extraordinarily high interest in this ket Forecast 2019-2038, Airbus anticipates a need for opportunity offered by Lufthansa Technical Training – 640,000 additional maintenance technicians. To grasp particularly because we pre-finance the training costs the real importance of this figure, you have to understand much like for pilot training. Based on our experience in that it takes significantly longer for a technician to this pilot project, we plan to launch the next course in become fully trained and certified to release an aircraft to the summer of this year. We will then add a new seven- service than it does for a pilot to be prepared for his or month course every three months. We are also thinking her first flight as a co-pilot in the cockpit. As a training in very concrete terms about starting a similar program organization we face a shortage of trained personnel and in Greece with a well-known partner. qualified instructors throughout the market. Just like our We are still a very successful provider of vocational and competitors, we are searching for new instructors who continuing training to the employees of our parent not only have all certifications as technicians but who group. We are also an important training provider for also are capable of sharing and teaching the didactically other subsidiaries, including Lufthansa Technik’s engine challenging subject of aircraft maintenance. I am talking services joint ventures XEOS and EME Aero in Poland. about skilled employees who have at least eight to ten Our training program in Manila for Lufthansa Technik years of professional experience as well as all necessary Philippines is another success story. We train about 460 qualifications – from the Aircraft Maintenance License to technicians there each year, with the same approach the B1 or B2 license. The unfortunate result of this short- and the same aim: to provide people with the training age is that we cannot expand our capacities as easily as they need to work on aircraft as qualified aircraft main- we would like and cannot fulfill every request. tenance technicians.

Which instruments has Lufthansa Technical What is your current and future aspiration Training developed to address the shortage regarding technician qualifications? of technical personnel? In terms of the quality of training, we are very aware of Among other things, we successfully launched a pilot proj- our responsibility related to aviation law and are very ect at the end of 2019 that we will use to expand the com- strict about it. This will always be the case. Flight safety pany’s value chain. In its simplest terms, training usually is relevant for the entire company. I would not think works this way: An airline or an MRO company will send twice about flying a plane that had been maintained its employees to us. We train them, and they return to their and approved by someone whom we had certified. company. In Lisbon, we have launched a new form of You have to have this commitment. training that involves 16 young people whom we as Luft­ With our slogan “Quality based on experience,” we hansa Technical Training selected ourselves. We are now have set a standard in vocational and continuing training working with local partners to train them to become air- in the MRO industry, and we feel obligated to carry it out. craft maintenance technicians in an EASA Part-66 CAT A As a family member of Lufthansa Technik, which is, after program. This program includes not only the legally all, the world’s leading MRO provider, we draw on the required modules, but also Lufthansa-specific knowledge experience, knowledge and skill in aviation and aviation 25to facilitate rapid placement in MRO companies. technology that we have acquired over many decades. Lufthansa Technik Connection 2.2020 Technical training | 11

Facts and figures

+ Founded: 1995 • Boeing 777X entry into service: Since the end + 100 percent subsidiary of Lufthansa Technik of 2018, Lufthansa Technical Training has been + Headquarters: Hamburg cooperating with Boeing Global Services to develop + Highly qualified advisors, instructors and supporting staff the 777X type trainings. Lufthansa Technical Training + Training centers around the world instructors are lending their expertise to Boeing + Boeing 737-300 and -500 aircraft as well as a for the development of training material. By building BO 105 helicopter available for practical training 777X competencies at an early stage, Lufthansa Technical Training is securing the qualification of Lufthansa Technik maintenance and engineering personnel for this aircraft type. In return, Boeing is benefiting from the expertise of Lufthansa Technical Training and can thus ensure a practical training that fulfills the needs of Lufthansa and other airlines as the future operators of the 777X. The qualification program of Lufthansa Technical Training’s own tech- nical personnel for the Boeing 777X already began in late 2018. Since the end of 2019, two instructors have been undergoing continuous qualification and since the beginning of 2020, further instructors are attending preparatory training in Frankfurt.

• Training for EME Aero in Poland: With a total amount of 424 training days and 55 training courses, Lufthansa Technical Training has qualified 170 train- ees for the joint venture between Lufthansa Technik and engine manufacturer MTU Aero Engines in Jasionka. Scheduled to be up and running in 2020, the company has a planned annual capacity of more than 450 shop visits of PW 1000G engines.

• Airbus training partner in Tianjin: In 2019, the German training provider received an order from Airbus to train the production personnel involved in the production of the A320 in China. The courses were conducted by instructors of the Lufthansa Technical Training subsidiary in Taiwan. The training provider has thus also positioned itself for taking over the production training for the A350 in Tianjin.

• Innovative training initiative in Lisbon: After signing a memorandum of understanding with local partners (LAS Training-MTO and SLOT) in mid-2019, Lufthansa Technical Training is currently training 16 trainees to become qualified CAT A aircraft maintenance technicians in an innovative pilot project in Lisbon, Portugal.

Lufthansa Technical • 15 years of Lufthansa Technical Training Training is a leading Philippines: The 15-year anniversary of Lufthansa provider for personnel training in the MRO Technical Training Philippines continues the success and aviation industry. story. The Manila location is an important cornerstone in the Asia Pacific region, particularly for the qualifica- tion of Lufthansa Technik Philippines personnel.

Key Account Management, Sales & Marketing [email protected] | www.ltt.aero/contact 12 | Digital Fleet Solutions Lufthansa Technik Connection 2.2020

The power of planning

Wizz Air is the launching customer for Lufthansa Technik’s new Line Maintenance Planning solution, available on the company’s digital platform AVIATAR. The solution is designed to automatically optimize aircraft short term maintenance planning.

cheduling maintenance events is a plan, which can subsequently be trans- Benefits highly complex task. But it becomes ferred to a maintenance information + Improved productivity a real challenge when unexpected system such as AMOS with a single click. S + Minimized planning effort events such as short-term changes in flight Designed as a decision support tool, the + Easy to implement operations occur. Whether the airspace is solution makes planning conflicts trans- + Integrated solution www.aviatar.com congested, bad weather conditions prevail parent, allowing the planner to manually or a flight has to be canceled for technical intervene and focus on issues where his reasons – continuously changing conditions expertise is required. The easy-to-imple- require continuously updated maintenance ment solution is compatible with every looking forward to operationalize the use plans. With Line Maintenance Planning, this common flight scheduling system and of the new Line Maintenance Planning resource-intensive process, which is mostly requires no additional authority approval. tool, because it helps us to reduce our carried out manually today, is now support- human workload,” said Ljubomir Jesic, ed by a new automated digital solution. Wizz Air becomes launching customer Maintenance Planning Manager at Wizz Air. “Especially for a fast-growing airline Optimized short-term decisions A partner of AVIATAR since the introduction like Wizz Air, it is very important to estab- of the independent digital platform in 2017, lish efficient processes which can be The algorithm-based solution integrates Wizz Air is the first carrier to use the new scaled easily. We are proud to be the data from various IT systems on the digital planning tool to improve productivity, launching customer for this very innovative platform AVIATAR. The automated process maximize aircraft availability and reduce digital solution by AVIATAR.” makes it possible to instantaneously adapt the manual effort in the planning of its line plans for each maintenance location and maintenance tasks. Frank Martens for every aircraft in the fleet. Every change “Working with our partners from Luft- Senior Director Sales AVIATAR and Digital Products in the flight schedule or the maintenance hansa Technik and the AVIATAR team over Phone +49-40-5070-65128 requirements results directly in an updated the past few months was exciting. We are [email protected] Lufthansa Technik Connection 2.2020 VIP & Special Mission Aircraft Services | 13

“We are pushing the boundaries of the possible”

Wieland Timm, Head of Sales at VIP & Special Mission Aircraft, explains how Lufthansa Technik is mastering the newest technologies and customer needs to outfit the latest-generation VIP aircraft – and how unconventional concepts are taking interior design to the highest possible level.

How has the market changed from the reflected in every aspect of the planes: in their structure perspective of Lufthansa Technik in its position as well as in the power supply and even in the amount as a leading provider of VIP cabin interiors? of water carried on board. Wieland Timm: In terms of large VIP aircraft, demand In the past, one could simply attach furnishings and is shifting toward the A350, 787 and, in the future, the fixtures to the aircraft structure. But with today’s modern 777X. We have gained customers for both the Boeing aircraft, you can basically only use the cabin floor. 787 and the . This is really remarkable, There is another issue involved as well: The electrical particularly when you consider that both aircraft pose power that today’s engines generate is set exactly to very special challenges in terms of cabin interiors as a meet the requirements that an has for its pas- result of the new technologies they use. The latest- sengers. The system is not designed to meet the greater An observation deck, extending the generation aircraft have been optimized to perform needs of a VIP aircraft and all of its technical features – passenger cabin into their real role in their service life, that is, to be a highly from in-flight entertainment, connectivity, larger displays, the flight deck, is efficient airliner. The requirements related to this task, projection screens and lighting fixtures to galley the centerpiece of the cabin concept including the lowest possible fuel consumption, are equipment and spa installations. SkyRetreat. 14 | VIP & Special Mission Aircraft Services Lufthansa Technik Connection 2.2020

The cabin concept How has Lufthansa Technik How do you work with aircraft manufacturers? Nature’s Touch (left, met these challenges? In the near future, there will be only three completion center and below) integrates smart In structural terms, we install something that you might centers around the world capable of outfitting the A350. technologies into call a roll cage in the fuselage. We attach it at points of And we are the only company which has contracts right traditional Chinese the cabin floor and fuselage structure that have been now. We will outfit three A350s as head-of-state aircraft design. approved by the manufacturer. Forces can be intro- for the Special Air Mission Wing of the German govern- The Mercedes-Benz duced into the aircraft’s structure only at these positions ment. You also have to qualify for the 787 at Boeing. We Style VIP cabin and within permissible load limits. We have to come up have cleared this hurdle as well and are currently outfit- concept (right above) mirrors cutting-edge with some fresh ideas for room size, walls and interior ting such an aircraft for a private owner. As a matter of technology. doors as well. Blow-out panels in the doors and floor fact, we are the first company in Europe to do such work. designs that facilitate the air flow beneath the carpet are The completion is scheduled to be finished this year. unobtrusive ways to address the structural requirements We have a good relationship with the engineers at both for rapid decompression. companies, who greatly appreciate working with us. The higher power consumption can be met by installing Unlike competitors who only outfit the aircraft, it is our additional generators, for example. You also have to big advantage that we know how an aircraft behaves in come up with clever ways to manage different circuits operation. In the development of the A350, we also based on the specific consumption in the separate worked very closely with the manufacturer and thus cabin sections. Displays, for instance, may have to be have a completely different insight. turned on only when someone is really in the room. As a leading completion center, we must provide sound And, of course, new energy-saving display technologies technical solutions – and provide them in such a way such as OLED help, too. that they are based on the technical requirements of the Lufthansa Technik Connection 2.2020 VIP & Special Mission Aircraft Services | 15

manufacturers and can be reviewed and approved by up the market with this concept. By adapting the design With Welcome Home them. Implementation and adaption for individual to the Airbus A220, we are entering a completely new for the A350, Lufthansa Technik creates a customers in the second step are our very own terrain. business area in which the first owner of a VIP jet in place like home above particular will profit from a very elaborate VIP design the clouds. How does Lufthansa Technik transport the as a reasonable investment. For this reason, the A220 potential of a modern VIP aircraft to the market? could become a very interesting VIP aircraft in the There was a time when we worked with highly respected future. It is equipped with state-of-the-art technology designers on design concepts, like the time that the and looks modern, a major plus for our customers. 787 came on the market. In this work, the design itself Airbus is also planning to offer a version with an extended and, frequently, the very personal style of the particular range in the foreseeable future. designer stood out. But taste is very individual. For this reason, such concepts often do not really meet the What other customers groups do you have in mind? needs of individual customers. One other important customer group is owners who We take a different approach today. In developing our consider an aircraft to be an elementary part of their life- concepts, we now consider what matters in life to spe- style. I am not talking about VIPs who simply want to fly cific customer groups, in a way that is completely inde- from point A to point B. I am talking about people who pendent of personal style. We transport these needs fly around the world and are rarely at home as they lead and functionalities – presented by our designer team as their globalized lives and pursue their worldwide invest- an exaggerated image – to the cabin. No matter whether ments. These customers in particular place a high priority you are talking about floorplan, furniture, ideas for cabin on good health, diet and wellness. Family and friends management or entertainment systems – we have the frequently travel on the aircraft as well. We created our most creative ideas and show just what is possible. design concept Welcome Home for the A350 for this This amplified representation then serves as a nudge exact purpose. It is the first VIP cabin concept to have a that makes customers want to make up their minds. spa and steam shower onboard as well as a provision Of course, the new concepts must also be creatively for live cooking. The cabin is also equipped with the implemented – but by our own designers. What our world’s largest TV display to be found in an aircraft, customers get to see is pure Lufthansa Technik. about the size of a panorama window. While VIP aircraft are usually segmented into rooms, our concept employs www.lufthansa-technik. Why do customers buy VIP aircraft? movable walls. You can basically see all the way from com/vip-aircraft To many of our customers, flying is an experience that the cockpit to the aft of the cabin. With Welcome Home, they want to share with their guests on board. With we have clearly demonstrated that we can create a SkyRetreat, we recently developed a fresh and daring place like home above the clouds. design concept that we based on super yachts. The centerpiece of the concept is the Observation Deck What other concept highlights does that, for the first time in VIP aviation, extends the pas- Lufthansa Technik have in its showroom? senger cabin seamlessly into the aircraft’s flight deck – Just like Welcome Home, our presentation of the allowing all occupants to relax in an enlarged cockpit Mercedes-Benz Style VIP cabin concept just a few years and enjoy the unbelievable view of the pilots. We dem- ago was a real highlight. The aircraft cabin design – onstrate here what we are capable of doing within this especially the black panels inspired by the typical dash- restricted area – and this is exactly what was approved board design found in Mercedes-Benz S-Class and by the EASA. AMG cars – mirrors cutting-edge technology. We showcased the entire concept last fall at the Monaco Last but not least, with our cabin concept Nature’s Touch Yacht Show and were taken by surprise by one thing: for the Airbus ACJ320neo, we have taken the symbiosis We received lots of encouragement from boat designers between nature and technology to the very top. In the who were inspired by our cabin. They were so design process, we have set our eye on the young gen- impressed by the idea of literally providing more room eration in Asia Pacific that will want to own a plane in the to guests on board as a way of putting them in the mid- future. As a result, an abundance of smart technologies dle of the action – for example allowing them to follow and digital interfaces are integrated into traditional Wieland Timm the communication with headphones, tablets etc. – that ­Chinese design elements in a subtle and natural way. Head of Sales VIP & Special Mission Aircraft they are now planning to integrate the concept behind With this concept, we have once again shown what is Phone +49 40-5070-2548 this work into a future yacht design. We certainly shook possible today – we are pushing the envelope. [email protected] 16 | Component Services Lufthansa Technik Connection 2.2020

Follow the link for more information about Lufthansa Technik Component Services. Made in the Americas

During the past 20 years, Lufthansa Technik Component Services has become a strong partner for airlines in the Americas seeking the quality and dependability of Lufthansa Technik.

rom humble beginnings to full-fledged compo- organization set-up, it really is our people that make nent support: Twenty years ago, a team of three us special. We have such a diverse, dynamic and F Lufthansa Technik employees established an passionate workforce. That is what truly makes an office in Dallas. Assembling their office furniture impact and that is what we are most proud of.” themselves was among the first tasks. Today, the So the start was rather modest, but by working US-based subsidiary of Lufthansa Technik has a staff together with relentless passion and a continuous of more than 650 employees based at 14 different focus on the customers, the company successfully locations throughout North and South America. grew year by year. After opening additional offices, e.g. in Ft. Lauderdale, San Francisco and Los Angeles, Multicultural success story a major organizational consolidation came in 2012, when all production and engineering capacities were Lufthansa Technik Component Services is managed consolidated in Tulsa, and thus centrally located in by a highly diverse team of professionals from around North America. the globe. “These leaders combine the best of all perspectives into a highly entrepreneurial and forward One component organization thinking company,” says Stephen Fondell who is based at the organization’s headquarters and production Due to its proximity to the Latin American market, the facility in Tulsa, Oklahoma. main fulfillment and product sales functions were Dirk Ripa is located in Miami and responsible for transferred to the Miami area. In parallel, the logistics This technician is focus- the company’s commercial aspects. He explains: “It organization Lufthansa Technik Logistik of America ing on the inspection of an actuator. is not just the fact that we have a full-fledged regional based in New York with warehouses across the United States and Canada grew immensely. To unite their strengths and streamline operations, the two regional component and logistics entities merged and became one organization optimally set up for the needs of the customers in the Americas. Lufthansa Technik The growth of Lufthansa Technik’s component sup- Component Services has a diverse, dynamic port in the Americas received a further push in 2015 and passionate workforce. in the frame of a global internationalization initiative by its mother organization in Germany. The goal was to mirror the set-up of the division at Lufthansa Technik’s 14LOCATIONS IN NORTH headquarters in Hamburg in the two other major AND SOUTH AMERICA world regions, i.e. the Americas and Asia Pacific. Lufthansa Technik Connection 2.2020 Component Services | 17

COMPONENT SHOP WITH

115,000SQUARE FEET 18 | Component Services Lufthansa Technik Connection 2.2020

A dedicated logistics department ensures prompt handling of all material.

650EMPLOYEES

This resulted in a significant empowerment of the customers that means one thing: The company is regions – and Lufthansa Technik’s Aircraft Component focusing on regional customer needs with a dedicated Services division was enabled to continue writing its team of passionate employees. own success story, significantly extending the MRO With its strong pool product, Lufthansa Technik is provider’s footprint in the region. already today the market leader in the Americas in the field of power-by-the-hour services. For non-pool cus- Competence and capacity increase tomers the team is strategically focusing on expanding its comprehensive services that consist of local repair In 2017 the company completed a major expansion capabilities for all major Airbus and Boeing aircraft project at its Tulsa facility. The new component shop types, a dedicated aviation logistics business unit, provides 115,000 square feet, in effect doubling the growing ­surplus and material services, a multilingual size of the North American headquarters. But quantity customer service team and a local 24/7 AOG desk. is nothing without quality. In 2019 Lufthansa Technik The result of these developments is “a successful Component Services became the first design depart- American family addition to the Component Services ment of Lufthansa Technik’s EASA 21/J Design division of Lufthansa Technik growing substantially Organization (DO) in the Americas. The Design Orga- faster than the market. This has always been our nization approval allows the company to create their target and we will continue to push forward as a trusted own approved data, a big step towards developing partner for our customers in the Americas,” concludes proprietary repair methods to improve the component Stephen Fondell. services of the company. Stephen Fondell leaves no doubt about the impor- tance of this achievement: “It goes without saying that the DO approval gives us an edge over many Stephen Fondell other repair stations.” In parallel with the Design Managing Director and Head of Region Americas Organization approval the company received the Lufthansa Technik Component Services approval of the Civil Aviation Administration of China Phone +1-918-831-7720 [email protected] (CAAC), complementing the corresponding certifica- tions by the FAA and EASA. Dirk Ripa Lufthansa Technik Component Services has thus Managing Director and Head of Region Americas Lufthansa Technik Component Services become the fastest growing and second largest Phone +1-954-440-7011 20Lufthansa Group subsidiary in the Americas. For its [email protected] Lufthansa Technik Connection 2.2020 Innovation and technology | 19

atio ov n b n y In

L u k i ft n ha h Faster, safer and nsa Tec more eco-friendly

Lufthansa Technik is now using a more environmentally conscious process to maintain aircraft fire extinguishers A fire extinguisher container during the at its Hamburg component shop. A test facility for this work test procedure. was dedicated recently and put into regular service.

he new process primarily reduces tion also involves the purging of halon, an chamber. The pressure in the container environmental risks while also signifi- ozone-depleting chemical that is still used rises, and the stress in its metal housing T cantly cutting turnaround times. The in aviation for this special purpose due to increases. This results in tension in the job of inspecting the fire extinguisher con- safety reasons and the lack of alternatives. material, a process that triggers sound tainer no longer involves the time-consuming The halon is then temporarily stored in waves. Special sensors acting like micro- task of purging the ozone-depleting halon containers at the Hamburg base. Authorized phones are attached to the exterior of the from the container (pressure bottle), tempo- service providers then clean and certify it container before the heating process begins rarily storing it and externally processing it before it is refilled in the bottles. Each step in order to pick up these sound waves. for reuse. Lufthansa Technik is the world’s in the process of purging the fire extin- Similar to the system used to localize earth- first and only independent MRO provider guishing agent, temporarily storing it and quakes in the crust of the earth the position that offers this service on the market. transporting it poses a potential risk to the of every sound source can now be calcu- The pressure bottles of aircraft fire extin- environment. lated with the help of differences in travel guishing systems are usually ball-shaped times and conclusions drawn about possible metal containers that measure between ten Chemicals remain untouched damage to the pressure tank. These find- and more than 40 centimeters in diameter. ings are promptly displayed to the inspector Their structural integrity and proper function The new process enables the fire extin- in a 3D model on a monitor, exactly local- must be regularly checked. Up to now, they guishing agent to remain in the pressure ized and color coded on the basis of certain have been emptied and inspected in a bottle throughout the entire inspection, a criteria. Afterwards, a decision regarding water bath using hydrostatic testing meth- change that eliminates the complex hand­ the continued use or disposal of the pres- ods. As part of the work, the attachment ling of the chemical. In the new inspection sure tank can be directly made. parts on the container are removed and procedure, the filled pressure tank is placed “The sensors being used are so sensitive then welded back into place. The inspec- into a special jig and then heated in a that we can detect and localize very small events in the material structure,” explains Anna Balka, the head of the innovation project called EFFECT (Extreme Fast Fire Extinguisher Check and Test) that devel- oped the new process. “Even though the inspection of the pressure bottles is much more sensitive, a complete test takes no more than 90 minutes. The maintenance work can now be completed much faster and more economically and environmentally consciously than with conventional pro- cesses, because many other process steps are no longer necessary.”

Anna Balka Aircraft Component Services Phone +49-40-5070-34151 [email protected] 20 | Component Services Lufthansa Technik Connection 2.2020

“Fulfilment is everything”

As Vice President Component Services, Dr. Georg Fanta is heading one of Lufthansa Technik’s largest product divisions. Connection talked to him about the particular strength of this division, the role of digitalization and the goal of further improving material supplies for customers around the world.

What does Lufthansa Technik an even more striking picture: almost one What challenges do you have to over- Component Services stand for? component per minute. Much of the work come to ensure customer satisfaction? Dr. Georg Fanta: Our basic attitude is clear: takes place at our shops in Hamburg and After some bottleneck supply situations, we Every promise we make to a customer Frankfurt, but also at our other repair loca- have started to adjust our material invento- counts. I certainly don’t want to see an tions worldwide and at external suppliers. ries. Our goal is to further improve our ­aircraft grounded because of us. In the already unique logistics together with our end, every single case matters, because if What impact does this high repair partner Lufthansa Technik Logistik Services an aircraft suffers an AOG situation, an output have on quality? and to leverage the potential for greater ­airline has to pay compensation or Despite the increasing number of orders, repair efficiency in order to accelerate the ­passengers are forced to stay at a hotel our technical repair quality remains at a material cycle. And we have already achieved because their flight has been canceled – very high level. We have extremely few measurable improvements in speed, with that’s a real nuisance, to put it mildly. defective returns, and we put a lot of effort time savings of around 20 percent. So we into ensuring it stays that way. Aircraft are pleased to say that we have a very high How has your division developed Component Services has more than 2,000 level of customer satisfaction today. in recent years? employees in Hamburg and Frankfurt – and Our investments in improved logistics Let me illustrate this by looking at our orders about 3,400 worldwide. Each and every processes have also paid off in the area of received. The number has gone up dramati- one of us works under the premise that wheels and brakes. We have managed to cally in the last years. We now repair well safety and compliance allow absolutely no stabilize operations and delivered good over 400,000 components a year, or to paint room for compromise. This high standard performance with positive customer feed- is also ensured by regular internal audits as back. The new shop in Frankfurt has gone well as random quality scan examinations. into operation, and a dedicated shop for These identify potential for improvement has been set up in London. through careful analysis of the products and We have also established a network of processes. Our quality assurance systems suppliers. In short, the entire material supply are extremely powerful – after all, they are network for our customers is running 2,000EMPLOYEES IN GERMANY our backbone and essentially our DNA. smoothly. Lufthansa Technik Connection 2.2020 Component Services | 21

7,000COMPONENTS PER WEEK 100EMPLOYEES PLUS IN 2019 How important is it for Lufthansa My goal for the future is that we won’t wait How is the Component Services division Technik to develop own innovations in for an AOG to occur; instead, the aircraft strategically aligned for the future? the field of component repairs? itself will tell us when a part needs to be We already have a strong regional orien- We are constantly investing in innovation. removed. So we will have a much higher tation with the three areas of the Americas, For example, our cost-efficiency program prediction accuracy and thus a much more EMEA and Asia Pacific, which each have includes engineering projects that extend stable supply system. We are making great their own profit responsibility. This is the all the way to in-house component develop- progress here: New predictors are being result of a very consistent focus on growth ment. However, we are currently in an inter- developed almost on a monthly basis, and and availability in the regions. And it is also im phase: Many older aircraft types are they are all made available in the AVIATAR. reflected in the fact that we now have four technically very mature, which means that repair locations: Hamburg and Frankfurt finding new innovative repair procedures How will Lufthansa Technik’s proven as well as Tulsa and Shenzhen, each for their components becomes more chal- integrated component services, assigned to the relevant markets. lenging. At the same time, the latest aircraft such as Total Component Support, The second factor is the consistent imple- types are still in their introductory phase, be developed further? mentation of our strategy with regard to so demand for them has yet to grow. Total Component Support – or TCS® – is a OEMs, which is that we see manufacturers But developing alternative processes and very successful product, and we have also as business partners, primarily when materials for component repairs under our achieved a high standard in this service. it comes to introducing new aircraft types certification will remain an important part of What comes next? I have no doubt that com- such as the A350, the 787 or the 777X. our work in the future. We have to turn ponent failures – and thus spare parts, repair We are constantly increasing our in-house every stone and exploit our full innovation and logistics needs – will continue to exist capabilities for these aircraft types, either potential – from cooperation with OEMs to in the future. But the way we use information alone or in cooperation with OEMs. And the development of our own components and control the component flow will become we are doing this on a global basis: For or repair procedures. fully digital supported, all the way to the example, as far as component services for interface with the customer and invoicing. the A350 are concerned – an aircraft type What role will digitalization play in Tomorrow’s TCS® will be active rather than where we are already the market leader – component services in the future? reactive. Ideally, the component will be we have now added capacities not only in We want to reach a consistent digitalization there before our customer even knows that Hamburg, but also in Tulsa. We have also of our core products. And we will make it’s needed. This will be possible by using built up capacities for Meggitt and Honey- optimum use of all available data points prediction and consolidating the informa- well in Shenzhen. created during the reliability monitoring tion that is available in digital form. Perhaps And finally, we are growing at the Hamburg and workshop processes. This will enable the customer will only receive a text mes- location as well, having hired more than us to enhance the performance of our sage indicating that the component has 100 additional employees there last year. predictors and preventors of our digital already been installed. We have also invested in tools, workshop platform AVIATAR and to offer improved But no matter how digital we are: We have equipment and automation. In addition, component services. Both preventors and to deliver absolute perfection from a repair we are constructing a new building that will predictors recommend proactive measures point of view, especially when we send out house the hydraulic shop. Here, too, our to the customer. They help increasing the 7,000 components per week or even more aim is to combine greater efficiency and aircraft availability by avoiding critical com- as we continue to grow. And each compo- higher output. Ultimately, we want every ponent needs and support cost reduction nent delivery must be totally reliable both in aircraft in the world to operate with parts and planning. A preventor uses historical terms of time and quality. Fulfillment is every- provided by Lufthansa Technik Component life cycle data of the components to statis- thing! We will continue to improve our con- Services. tically analyze their behavior, taking into trols and adjust the clockwork to excellence. account the specific operating conditions. Our goal is to get the most from the poten- Removal recommendations by a predictor tial of digitalization. That is going to keep us MARKET LEADER FOR THE are based on sensor data that indicate a busy for the next three to four years. wear limit. So the strategy for TCS® will remain funda- The ACM Predictor, for example, covers mentally the same. But as fleet sizes grow, the components of the air-conditioning our closed-loop product, Total Component A350 packs, from the air cycle machine (ACM) Maintenance, will also become more impor- to the heat exchanger and condenser. It is tant. We can already see this today: Large currently available for the A320 family customers often have their own material and A330/A340 aircraft and helps prevent inventories and choose closed-loop mainte- failures, delays and smoke events. nance. So our focus on both open-loop and closed-loop products is just right. 22 | Innovation and technology Lufthansa Technik Connection 2.2020

atio ov n b n y In

L u k i ft n ha h 99.99999 nsa Tec percent germ-free

Lufthansa Technik has developed a solution for he quality of potable water on board an air- uncompromising and safe drinking water on board. craft is regulated by national requirements. T Aircraft operators often struggle with microbio- A newly designed filter that relies on medical logical contamination of the potable water system, technology ensures germ-free potable water on as meeting the limits can be a time-consuming and financially costly challenge. Lufthansa Technik’s board for the entire duration of its use. engineering was approached by a customer, asking for a reliable and sustainable solution for their recurring contamination issues. After partnering with “Aqua free”, a leading specialist for water hygiene, a jointly developed smart solution is now ready for series production. For the customer’s benefit, it is The new filter fits into easily integrated into almost every modern aircraft the existing filter housing, type without further modifications.Defi making the conversion extremely easy. The solution for the problem is based around a new dual-stage filter concept. The first stage is similar Lufthansa Technik Connection 2.2020 Innovation and technology | 23

atio ov n b n y In Taking the guesswork

L u k i out of efficiency ft n ha h nsa Tec Lufthansa Technik is using the findings from the “Retrofit Efficiency” project (RetroEff) conducted under the German Federal Aviation Research Program to determine the exact effects of fuel-saving measures in aircraft maintenance.

to conventional filters and consists of activated n light of rising fuel prices and demanding climate tar- carbon segment. Whereas other filters rely purely on I gets, saving fuel is becoming even more important. In the properties of the carbon, the second stage of the the past, aircraft operators have been implementing a new design makes all the difference: a hollow fiber whole host of measures in order to save fuel – but the membrane filter with extremely small pore sizes. effects thereof were hidden in a myriad of flight data, as This super-efficient membrane is capable of holding well as environmental circumstances and aircraft­ attributes back everything bigger than 0.2 microns. As a result, like age and configuration. To make qualified decision on no germs and no bacteria are able to pass through major fleetwide investments key questions need to be the filter. reliably answered: How exactly does a replacement of The effectiveness of conventional filters also tends an engine, installation of an antenna or application of to decline after they have been in use for a certain surface coating affect the fuel consumption of an aircraft? amount of time. Once the activated carbon has been In cooperation with research institutions involved saturated, the enormous surface structure of existing in the aviation research project “RetroEff”, specialists at carbon filters becomes a perfect breeding ground Lufthansa Technik have worked on finding exact for germs and thus turns the former filter in a bacteria answers. To this end, various instruments were designed. multiplier. Thanks to the second stage of the new Aircraft full-flight data was used to create a complex filter, this will not affect the water quality, and the filter model based on flight physics. This involved using differ- therefore meets the highest purification standards – ent parameters to evaluate data records once a second. sterile filtrated potable water is guaranteed for the Further on a machine learning algorithm was developed. entire duration of its use. Thanks to the large number of data points and modern calculation methods, the experts were able to Hassle-free upgrade determine the effects of different fuel-saving mea- Because the new filter fits in the existing filter housing, sures up to an accuracy the conversion is extremely easy: Just replace of 0.1 percent. the old filter cartridge with the new one. The filter is Hereafter these new approved for any aircraft type using cartridge- instruments will help housing filters. An upgrade therefore requires only to support cus- replacing the filter cartridge and updating the docu- tomers in select- mentation. The cabin crew particularly values the ing measures for system’s low drop in pressure, which makes it easy improvement. The to use. Other benefits include the longer lifetime and additional accuracy makes it possible to select the right the new filter’s lower weight. modifications from the spectrum available. After all, By transplanting medical technology to the aircraft, small changes can have big effects, and the combination Lufthansa Technik has created an effective, cost- of seemingly secondary measures, such as the rigging efficient solution for one customer that is now avail- of the landing flaps, can ultimately lead to a significant able to all aircraft operators. The project thus also economic impact. By using the developed tools, it will illustrates Lufthansa Technik’s philosophy of listening be possible to restore the aircraft original performance to and understanding the needs and problems of with dedicated maintenance measures on basis of the every customer and creating solutions that are rele- acquired knowledge, which is continuously extended vant for the entire aviation industry. through further retrofits.

Michael Murawski Robert Heigl Sales Manager Manager Corporate Innovation Phone +49-40-5070-65058 Phone +49-69-696-94014 [email protected] [email protected] 24 | Personalities Lufthansa Technik Connection 2.2020

Connectivity upgrade now

LYNN SUH is the Twenty years after Lufthansa Technik introduced its successful new Director Corporate Two-In-One-Solution (TIOS), a very economical upgrade is Sales for Hong Kong, Taiwan and Philippines. now available, providing for the fastest internet connectivity: She is based in the The TIOS+ radome and a Ka-band antenna comprise a highly Hong Kong office. With a Bachelor of Art Degree, Lynn Suh joined the effective solution offering state-of-the-art performance. Lufthansa Group as Director Sales and Services of LSG Sky Chefs in 2003, taking on responsibility as Global Key Account Manager role nternet on board of aircraft – for Lufthansa for the Korean and Japanese market. Technik customers this has been a popu- Having successfully developed lar option for two decades now. In 1999 I www.lufthansa-technik. strong relationship with key custom- Lufthansa Technik received a Supplemental com/tios-radome ers and partners over 16 years, Type Certificate (STC) for its first TIOS Lynn Suh joined Lufthansa Technik (Two-In-One-Solution) system for Boeing Corporate Sales Northeast Asia single-aisle aircraft. TIOS puts the antenna to pursue her further career. Prior at the optimal point for reception and to joining the Lufthansa Group, transmission: the top of the vertical stabilizer. Lynn Suh held various management Equipped according to the customer’s positions in the hospitality industry, choice with one or two antennas, this sys- working in Switzerland, America, tem was suitable for use of the L-band and Korea and Hong Kong. // the Ku-band. The rapid progress of high-speed data transmission has made this legacy system fall behind the current performance expec- tations of users. In cooperation with Honey­ Two antennas in one housing well, Lufthansa Technik therefore developed an upgrade solution, which offers customers economical solution. First of all, only LUCIE NGUYEN several times the performance of the old antenna and radome are new parts – the has joined the Lufthansa system. With the new system TIOS+, state- entire infrastructure of the legacy installa- Technik sales team for of-the-art connections are available provid- tion remains. Furthermore, the installation the Asia Pacific region. ing transmission rates of up to 33 MBps. offers low weight and low drag, just ten She has taken over the percent of the drag of a fuselage-mount position of chief representative of More speed with more connectivity antenna. The range of the aircraft is there- the Vietnam office based in Ho Chi fore not affected. Minh City, Vietnam. With an MBA The upgrade solution is based on a Honey­ With the TIOS+ upgrade, operators take degree, Lucie Nguyen started her well Ka-band antenna inside a suitable full advantage of the Ka satellite network. career in the aviation and airline radome. This special radome is a proprie- Thus, it is possible to enjoy live TV, industry with , the tary development by Lufthansa Technik’s high-speed broadband Internet access, national . Lucie Nguyen division dedicated to composites repairs high-quality voice calls, video calling and continued to gather comprehensive and is manufactured in-house. For opera- conferencing as well as email and large experience in the industry for 15 tors of legacy installations who would file transfer – at the fraction of the cost of a years, including a period of seven like more performance the new upgrade new system. years with . Prior would be an excellent solution. Bea Reh- to joining Lufthansa Technik, she berg, Product Manager TIOS+, says: “The Rabih Jamileh handled sales and marketing customer is getting more speed with a lot Sales Executive Original Equipment Innovation functions for in the more connectivity using the same aircraft Phone +49-40-5070-71595 Vietnam office. // infrastructure.” The upgrade is a highly [email protected] Lufthansa Technik Connection 2.2020 VIP & Special Mission Aircraft Services | 25

High-speed down under

Equipping an aircraft with high-speed internet on board is a job for specialists. Lufthansa Technik has now installed its patented TIOS antenna solution on-site in Australia in two Boeing 737s operated by the Royal Australian Air Force. Proud to deliver performance: The specialist team on site.

ecember in Hamburg is normally As early as several months before the treatment of rivets, were prepared for ship- the opposite of summery. So a project began, the team had already ping by employees of Lufthansa Technik D team of ten specialists from Luft­ discussed the technical coordination in an Logistik Services in line with the relevant hansa Technik was particularly lucky: As Initial Technical Coordination Meeting documents. At the same time and on the experts from VIP & Special Mission Aircraft (ITCM), which was followed by the Prelimi- other side of the world, the employees of Services, they traveled to sunny Canberra, nary Design Review and the Critical NG Industrial Solutions, the Royal Austra- Australia, to support the installation of a Design Review. Afterwards, the responsi- lian Air Force’s MRO provider, uncovered sat-com system for the Royal Australian ble engineers in Hamburg produced the the structural elements of the first of the Air Force (RAAF). As part of the project, job cards for the work on the aircraft in two Boeing Business Jets (BBJ) to prepare the customer ordered the antenna solution Australia. The documents were produced the aircraft for the installation of the TIOS TIOS (Two-In-One-Solution) from Lufthansa according to European EASA require- antenna system. Technik for two of its Boeing 737-700 air- ments and were subsequently sent to the craft. And so a team of specialists, led by Australian authority for the safety of mili- Second BBJ converted project manager Frank Nowack, flew half- tary aircraft – the Defence Aviation Safety way around the world to mount the system Authority (DASA) – to be transferred into After a 16,000-kilometer flight, the Ham- on the vertical stabilizer and install the the approval system valid there. burg team – aircraft mechanics, electri- associated cabling and electronics in the Meanwhile, around 600 items, from cians and engineers – worked with the cabin. special screws to a furnace for the heat Australian staff of NG Industrial Solutions to bring the RAAF a high-speed Internet con- nection. The team could not foresee every TIOS on top of the vertical stabilizer has only a fraction detail of the work any more than it could of the drag of a fuselage- predict the Australian weather, and so mounted system. some components had to be delivered subsequently from Hamburg. After completing the work and docu- menting the results of the compliance and functional tests, the team was done with the most important part of its assignment. Following a few more days of on-site sup- port in Canberra, Lufthansa Technik’s team flew back to Germany just in time for the holidays – only to head back down under in January 2020 for the smooth conversion of the second BBJ.

Frank Nowack Program Manager Modifications VIP & Special Mission Aircraft Phone +49-40-5070-5131 [email protected] 26 | Component Services Lufthansa Technik Connection 2.2020

A dedicated AOG Desk was recently opened in Bangalore, better serving the ad hoc supply needs of customers in the Asia Pacific region.

15th anniversary in India

The recent opening of a dedicated AOG desk for the Asia Pacific region in Bangalore is the latest milestone in the 15 year-long history of Lufthansa Technik Services India.

or 15 years, Lufthansa Technik Services maintenance requirements. Using the extensive net- India has been operating in a very dynamic work of Lufthansa Technik, the company has been “F market. The growth of aviation in India has serving many local airlines, among them Go Air, Air been impressive and the future fleet development India and Sri Lankan Airlines. New customers include remains a strong factor for investing here,” said Luigi Biman Bangladesh, Maldivian and Vistara (TATA SIA). Celmi, CEO, at the occasion of commemorating the The company also owns and manages the home company’s latest milestone. base material stock for customers in India. Today, Lufthansa Technik Services India employs The local presence in India means that Indian and 180 people, who are involved in providing compo- South-East Asian customers can count on a fast, local nent support and maintenance services. The wholly- materials service for a growing number of aircraft owned subsidiary of Lufthansa Technik is involved in types and rely on highly skilled customer services in several activities for the Lufthansa Technik Group, their region. Lufthansa Technik’s main focus is on including loan control, materials management, spares component services for Airbus A320 and A330 types provisioning, maintenance and layover material and for Boeing 737, 777 and 787 aircraft. This also ­planning, account management, customer services, includes services related to the supply of consum- pool balancing and on-site logistics excluding sales ables and expendables. functions. Lufthansa Technik Services India also offers Single The company’s local team is fully devoted to sup- Component Maintenance (SCM) in addition to 15porting airlines in every aspect of their component the integrated products and is well positioned for the Lufthansa Technik Connection 2.2020 Events and exhibitions | 27

Meet us at ...

13 – 17 May 2020 | Berlin ILA (Berlin Air Show) At ILA (Berlin Air Show), over 1,000 exhibi- tors showcase their expertise – from civil aviation to defense, security and space, and from major corporations to highly specialized suppliers.

17 – 19 May 2020 | Cartagena ALTA CCMA & Aircraft MRO Conference This four-day event organized by CCMA The local presence in India (Comité de Compradores de Material means that Indian and Aeronáutico or the Aeronautical Material South-East Asian customers can count on a fast, local Procurement Committee) brings together materials service for a growing Latin American and Caribbean airline number of aircraft types. technical buyers and industry suppliers.

20 – 21 May 2020 | Manchester -40-50 9 70 4 - + 4 e 3 ap&m Summit and Expo n 0 i

l 8

t Hotline o

H 24/7 ap&m Europe is the global MRO procure- AOG desk ment expo, gathering the airline supply chain for three days of big business. Lufthansa Technik will join with a booth by Spairliners.

3 – 4 June 2020 | Istanbul MRO BEER MRO Baltics, Eastern Europe, and Russia future in this expanding market. Customers enjoy (BEER) offers the opportunity to build new access on a 24/7 basis to the full service spectrum of relationships and forge stronger partnerships integrated Total Component Support (TCS®), ranging to ensure short and long term success. from the component pool and materials management to customer service and logistics. 3 – 4 June 2020 | Amsterdam www.lufthansa- technik.com/ MRO & Flight Operations Dedicated AOG desk for Asia Pacific lht-services-india IT EMEA Lufthansa Technik Services India cooperates closely The Airline & Aerospace MRO & Operations with Lufthansa Technik’s AOG Materials Desk in Ham- IT Conference is the world’s only event burg to meet customer’s ad-hoc AOG requirements. to address the key issues relating to the What’s more, a dedicated AOG Desk was just opened development of IT and its key use for in Bangalore, employing the company’s deep under- aircraft maintenance and flight operations. standing of the region’s market and serving the ad hoc supply needs of customers in Asia Pacific even better; AOG Materials Desk All information stated here was this new important service coincides also with the first Asia Pacific correct at the time of printing, but celebration for the Company’s 15th anniversary. Phone +49-40-5070-4308 is subject to change. Please visit [email protected] “Moving forward, we would also like to grow our  our website for the latest updates. competence in engineering services, for which To keep things as simple as Bangalore is quite famous, without forgetting that possible for our customers all over the world, there is one there is also a great pool of digital professionals and central Lufthansa Technik AOG Follow this link to find digital start-ups that can be valuable for our group,” hotline. The AOG team is directly out more about Lufthansa says Luigi Celmi. “We will continue to focus on connected to the regions and ­Technik’s participation and customer enquiries from Asia presentations at upcoming fulfilment, customer service and AOG Desk services Pacific are forwarded seemlessly fairs and conferences. to support airlines in the region even better.” to the new AOG desk in India. www.lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 2.2020

World of services Airbus Airbus A220 Total Support Services A220 Line Maintenance Total Support Services customers enjoy cost- Component Services efficient and reliable flight operations while Engine Services: PW1500G being able to focus on their core business. Completion • Total Operational Support (TOS®) /A310 • Total Technical Support (TTS®) A300/A310 Line Maintenance • Total Base Maintenance Support (TBS®) Base Maintenance • Total Material Operations (TMO®) Component Services Engine Services: • Total Component Support (TCS®) PW4000-94, GE CF6-80C2 • Total Engine Support (TES®) • Total Landing Gear Support (TLS®) • Aircraft Leasing & Trading Support (ALTS®) A318 Line Maintenance Base Maintenance A300 Single Services Component Services Single Services, letter checks, engine over- Engine Services: CFM56-5B hauls and repairs of single components Completion form a unique range of products and services. • Aircraft Services • Component Services A319 Line Maintenance • Engine Services Base Maintenance A318 Component Services • Landing Gear Services Engine Services: • VIP & Special Mission Aircraft Services CFM56-5A, -5B; V2500-A5 Completion Special Services Lufthansa Technik offers products reaching Airbus A320/neo beyond standard manual MRO services. A320/neo Line/Base Maintenance Component Services • Composite Repairs (ARC®) A319 Engine Services: CFM56-5A, -5B; • Engine Parts & Accessories Repair (EPAR) V2500-A5, LEAP-1A (in prep.), • Maintenance Management Services (MMS) PW1100G • Logistics and maintenance training Completion -40-50 9 70 • AOG services 4 - + 4 /neo e 3 n 0 • Surface treatment i l 8 Line Maintenance

t Hotline A321/neo

o H Base Maintenance Original Equipment Innovation (OEI) 24/7 AOG desk A320neo Component Services Lufthansa Technik has successfully Engine Services: established a line of cabin products. CFM56-5A, -5B; V2500-A5 • Cabin management and IFE systems Completion • Aircraft and cabin equipment • Connectivity A330 Line Maintenance • Patient transport solutions Base Maintenance A321 Component Services Digital Services Engine Services: CF6-80, Lufthansa Technik provides innovative digital PW4000-100, Trent 700 platforms to support technical operations. Completion • AVIATAR • AVIATION DataHub A340 Line Maintenance • manage/m® A330 Base Maintenance Component Services Please enter any desired search item Engine Services: into the capability finder – products, CFM56-5C, Trent 500 aircraft/engine types or part numbers – Completion to find the result quickly. The search can also be refined by regions or Airbus A350 ­Lufthansa Technik facilities. A350 Line Maintenance, A340-300 Base Maintenance Component Services, Design Organization Engine Services: Trent XWB Across all of its services, Lufthansa Technik Completion supplements its offers with the capabilities of an Approved Design Organization: Airbus A380 Line Maintenance • Major changes (STCs) in the areas of A380 Base Maintenance structures, systems, cabin and Component Services • Major repairs Engine Services: Trent 900 • Minor changes and minor repairs Completion • Flight conditions

A380 Lufthansa Technik Connection 2.2020 Products and services | 29

Boeing Regionals Airbus A220 Line Maintenance Component Services Engine Services: PW1500G Completion

Airbus A300/A310 Boeing 737 CL/NG De Havilland Line Maintenance 737 CL/NG Line Maintenance Dash 8-400 Dash 8-400 Base Maintenance Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Engine Services: CFM56-7B Component Services PW4000-94, GE CF6-80C2 Completion Engine Services: PW100, PW150 Airbus A318 Boeing 737 MAX Q-Series Line Maintenance 737 MAX Component Services CRJ Bombardier CRJ Base Maintenance 737NG/MAX Further services Line Maintenance Component Services in preparation Base Maintenance Engine Services: Engine Services: Component Services CFM56-5B LEAP-1B (in preparation) Engine Services: Completion CF34-3, -8

Airbus A319 Boeing 747 CRJ 700 Embraer Line Maintenance 747 Line/Base Maintenance ERJ/E-Jets 135/145, 170/175, 190/195 Base Maintenance Component Services Line Maintenance Component Services 737MAX Engine Services: Base Maintenance Engine Services: PW4000-94, CF6-80C2, Component Services CFM56-5A, -5B; V2500-A5 GEnx-2B Engine Services: Completion Completion CF34-8, -10

ERJ 190 Airbus A320/neo Line/Base Maintenance 757 Line Maintenance Component Services 747-8 Base Maintenance Engine Services: CFM56-5A, -5B; Component Services V2500-A5, LEAP-1A (in prep.), Engine Services: PW1100G RB211-535 Completion Completion

Airbus A321/neo Line Maintenance 767 Line Maintenance Business jets Base Maintenance 757 Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-5A, -5B; V2500-A5 PW4000-94, CF6-80C2 Completion Completion

Airbus A330 ACJ Line Maintenance 777 Line Maintenance Airbus Corporate Jets Line Maintenance Base Maintenance 767 Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: CF6-80, Engine Services: GE90 Engine Services:

PW4000-100, Trent 700 Boeing 777-9X vorläu ge Zeichnung Completion CFM56-5A, -5B; V2500-A5 Completion Completion

Airbus A340 Boeing 777X BBJ Line Maintenance 777X in preparation Boeing Line Maintenance Base Maintenance 777 Base Maintenance Component Services Airbus Corporate Jetliner Component Services Engine Services: Engine Services: CFM56-5C, Trent 500 CFM56-7B Completion Completion

Airbus A350 Boeing 787 Bombardier Line Maintenance, 787 Line Maintenance Bombardier Challenger, Learjet, Base Maintenance Base Maintenance Global Express Component Services, Component Services (BBJ)Line Maintenance Engine Services: Engine Services: Base Maintenance Trent XWB Trend 1000 Component Services Completion Completion Engine Services: CF34-3, -8

Airbus A380 MD-11 Embraer Line Maintenance 7MD-1187 Line Maintenance EmbraerChallenge r Family Legacy, Lineage. Base Maintenance Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Trent 900 Engine Services: Component Services Completion CF6-80C2, PW4000-94 Engine Services: CF34-8, -10

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 2.2020

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Acting Senior Director Corporate Sales Corporate Sales Latin America Middle East and Africa and Caribbean Rolf Weihrauch Robin Johansson p +49-40-5070-3095 www.lufthansa- p +1-305-379-2604 [email protected] technik.com/sales [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

United Arab Chile Belgium Australia Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi Lars Moeslein p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Italy United Kingdom India Emanuela Marabese Dan Hepworth Reshma Singh p +39-02-58571483 p +44-7812-091112 p +91-11-2568-7713 emanuela.marabese@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht-services-india.com Lufthansa Technik Connection 2.2020 Contacts | 31

Affiliates and corporations Vice President Corporate Sales Asia Pacific Lufthansa Technik Lufthansa Technik Airfoil Services Gerald Steinhoff AERO Alzey Milan Phone +603-6145-3612 p +65-6733-5539 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] [email protected] customersupport@ www.airfoilservices.com www.lhaero.com lht-milan.com Head of Sales www.lht-milan.com VIP & Special­ Avionic Design Lufthansa Technik Phone +49-40-88187-0 Mission Aircraft Brussels Lufthansa Technik [email protected] Wieland Timm Phone +32-2-752-8660 Philippines www.avionic-design.de p +49-40-5070-2548 [email protected] Phone +63-2-855-9311 wieland.timm@ www.lufthansa- [email protected] Ameco Beijing lht.dlh.de technik.com/brussels www.lht-philippines.com Phone +86-10-6456-1122 ext 4100/4101 Lufthansa Technik Lufthansa Technik [email protected] Budapest Puerto Rico www.ameco.com.cn Phone +36-1-296-3000 Phone +1-787-230-7700 [email protected] [email protected] BizJet International www.lht-budapest.com www.lht-puertorico.com Phone +1-918-832-7733 [email protected] Lufthansa Technik Lufthansa Technik www.bizjet.com Component Services Services India Phone +1-954-440-7014 Phone +91-22-935-37409 Hawker Pacific [email protected] [email protected] Aerospace www.lht-component- www.lufthansa- Phone +1-818-765-6201 services.com technik.com/india [email protected] www.hawker.com Senior Director Lufthansa Technik Lufthansa Technik Corporate Sales Component Services Shannon Heico Aerospace Northeast Asia Asia Pacific Phone +353-61-370-000 Phone +1-954-961-9800 Konstantin Stathopoulos Phone +852-3757-4450 [email protected] [email protected] [email protected] www.lufthansa- p +852-3757-4491 www.heico.com konstantin.stathopoulos@ www.lufthansa- technik.com/lht-shannon lht.dlh.de technik.com/ltcsap IDAIR Lufthansa Technik Phone +49-40-5070-69416 Lufthansa Technik Shenzhen [email protected] Intercoat Phone +86-755-2777-5925 www.idair.aero Phone +49-4191-809-100 [email protected] [email protected] www.lht-shenzhen.com www.lht-intercoat.de INAIRVATION Phone +43-2644-21111 Lufthansa Technik [email protected] Lufthansa Technik Sofia www.inairvation.aero Landing Gear Phone +359-2-4601-777 Services UK [email protected] Phone +44-20-8589-1941 www.lht-sofia.com lumics [email protected] Phone +49-40-5070-61361 www.lht-landinggear-uk.com [email protected] Lufthansa Technik www.lumics-consulting.de Turbine Shannon Senior Director Lufthansa Technik Phone +353-61-360-512 Corporate Sales Logistik Services [email protected] | www.ltts.ie N3 Engine Southeast Asia and Phone +49-40-5070-5331 Overhaul Services Indian subcontinent [email protected] Phone +49-3628-5811-0 Lufthansa Technik Zang Thio www.ltls.aero [email protected] Vostok Services p +65-6733-9081 www.n3eos.com Phone +7-495-363-0102 [email protected] Lufthansa Technik ltvs.customer.service. Maintenance [email protected] Spairliners International www.lufthansa- Phone +49-40-5070-66499 Phone +49-69-696-46929 technik.com/vostok [email protected] [email protected] www.spairliners.com www.lufthansa- Lufthansa Technical Asia Pacific and Australia technik.com/ltmi Training XEOS Phone +49-69-696-2751 Phone +48-717-165-858 Lufthansa Technik [email protected] [email protected] China Japan Malta www.ltt.aero www.xeos.aero Steven Wang Hidenori Sato Phone +356-2560-4000 p +86-10-6465-1593 p +81-50-3508-0668 [email protected] Lufthansa Bombardier steven.wang@ hidenori.sato@ www.lht-malta.com Aviation Services 3D.aero lht.dlh.de lht.dlh.de Phone +49-30-8875-4600 Phone +49-621-776-4604 [email protected] | www.lbas.de [email protected] Lufthansa Technik www.3d-aero.com Middle East Vietnam Phone +971-4-299-4443 Lufthansa LEOS Lem Sze Keng Lucie Nguyen [email protected] Phone +49-69-696-8222 p +601-2381-5352 p +84-9033-89893 www.lufthansa-technik. [email protected] sze-keng.lem@ lucie.nguyen@ com/lht-middle-east www.lufthansa-leos.com lht.dlh.de lht.dlh.de FLYING INTO TOMORROW

As we complete yet another milestone in our journey, we take a moment to thank all our customers, partners, and employees who supported us in becoming what we are today: the world’s most acknowledged MRO provider.