ANNUAL REPORT 2020

Ending Homelessness and Domestic & Family Violence www.coastshelter.org.au roundedyoutube roundedtwitterbird roundedinstagram roundedfacebook COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

coast shelter. Content.

2 Acknowledgement 16 Our Journey North + South

4 Our Vision, Mission & Values 17 Zac's Story

4 Our Board 18 How we support

6 President’s Report 20 Program Managers

Acknowledgement We advocate for total 7 CEO’s Report 22 Keeping COVID safe of Country INCLUSION & EQUALITY Coast Shelter wishes to acknowledge the Darkinjung Coast Shelter is proudly committed to diversity and social 8 Our Strategic Plan 23 Cooking people as the Traditional Custodians of the land on which inclusion, incorporating Aboriginal and Torres Strait Islander we are gathered. We pay our respects to the Elders past, peoples, those who identify as LGBTQIA+, people who live present and future and recognise their continuing with a disability, and those from culturally and linguistically connection and contribution to this land and these waters. diverse backgrounds. 9 Youth Ambassador 24 Volunteers We extend our respect to any Aboriginal people connected to Coast Shelter. We further acknowledge that this land was, is, and always will be, Aboriginal land. 10 Quick Snapshot 26 Love Bites

12 Communication 28 Thanks to our supporters

13 Givit-19 Campaign 29 Unsworth Foundation

14 Ambassador – DV 30 Financial Report Do your part connect with your heart

15 Kates Story 31 Financial Position

2 3 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

Kian Safaei Diana Hanks vision. the board. Vice President Director Coast Shelter has a diverse skills-based Ending Homelessness and Domestic and board and executive team with expertise Alison McEvoy Paul Hussein Family Violence on the NSW Central Coast. across the government, community and Honorary Treasurer B Pod, LLB, Grad. Dip Practice of Secretary Bachelor of Arts, Dip Education. commercial sectors. This allows Coast Shelter Laws and Migration Agent Grad. Diana has been a Director of to harness its combined skills and resources Cert. Coast Shelter since 2018. Diana is by way of an extensive network of corporate Kian has been a volunteer at the a former educator with extensive partners along with an enthusiastic volunteer Coast Shelter Community Centre experience working as a school mission. for the last 14 years and a Direc- Principal, Executive and classroom community and skills based workforce. tor of Coast shelter since 2015. teacher. These roles were fulfilled Kian migrated to Australia in 1993 for the NSW Department of Educa- To deliver locally designed innovative and has been in private practice tion and Communities. as a podiatrist since. She became Diana was a founding member solutions to homelessness, domestic and a Registered Migration Agent Advanced Diploma in Business Bachelor of Applied Science, and President of Gosford City Margaret Portass after completion of her course in Studies, Certificate IV in Telecom- Health Information Management, Rotary Club. During Diana’s career family violence and poverty that achieve February 2003 and was admitted munications, Post Graduate De- GAICD. she was responsible for establish- as a Lawyer to the Supreme Court gree in Public Sector Management. President Paul has been a Director of Coast ing the Aboriginal Early Childhood in 2004. immediate and lasting changes. Alison has been a Director of Coast Shelter since April 2017. Paul is Interagency to support Aboriginal Commonwealth Registered Kian has worked since 2003 as a Shelter since 2016. Alison’s current also a Director on the St Edward's families needing to gain speedy Marriage Celebrant/Justice of the migration agent in her own con- role is as Regional Manager with College Board, a member of the access to support services for Peace, Certificate IV in Business, sultancy firm and as an employed Services Australia looking after Advisory Committee for Catholic children starting school. Diana Certificate IV in Celebrancy; Cer- solicitor from 2013 -2017 with a region of Service Centre's and Care Broken Bay and participates was also responsible for organis- tificate IV in Community Services LGA; Program Support Manager Drake and Associates. responsible for enabling support on the Finance and Men’s Alive ing conferences and workshops (Information Referral & Advice); designed for educators to effec- VALUES. - Community Program Hunter & Kian has been very active since functions for the North NSW Committees at St Patrick's Catho- Advanced Secretarial Diploma. tively interact with children prior to Central Coast – Program Support arriving in Australia and has been Zone. Alison has extensive senior lic Church at East Gosford. management experience, strong starting school, school educators Margaret has been a Director of Manager – Rural & Remote Pro- appointed to multiple roles during Paul’s current role is as Business We strive to deepen trust through We are real with one another, people and leadership skills and and interagency staff members. Coast Shelter since March 2008 gram North NSW Zone; Service this time. Chair of Professional Manager for Yerin Aboriginal the quality of our service delivery inclusive and accepting of each thrives in an environment that Diana also fulfilled a role as Project and President since November Centre Manager & Team Leader Conduct and Ethic's committee of Health Services Ltd. with overall and our responsiveness and others differences. encourages innovative thinking. Co-ordinator for FNSW and ACYFS. 2018. Margaret's career has across many Central Coast and Podiatry Association NSW&ACT (A responsibility for contract compli- accountability in everything She has a passion for managing This initiative was throughout encompassed Executive Secretar- mid North Coast sites. Pod A), Board Director of A Pod A ance, partnerships and business we do. through our people, delivering on the Central Coast focussing on ial; Hospitality; Financial Man- These days Margaret is an ac- and it’s Vice president since 2017, development. outcomes, strong authentic lead- collaboration with all schools agement; Welfare; Aged Care; complished Marriage Celebrant & Community Relations Commission ership skills, professional and life Paul’s professional and personal with a special interest in students Community Services & from 2003- President of Coast Shelter. Marga- Community Advisor, NSW Police experience that thrives in an envi- ambition is to advocate for fair, transitioning to Kindergarten and 2017 managing various Programs ret prides herself on and encom- Cultural Advisor, circuit presenter Trust Respect equitable and quality access to to High School. through the Federal Department on cultural and religious issues ronment that supports successful passes her passion to live her life health care and support services of Human Services including since 2001, Policy Director of outcomes for our clients, staff and through honesty, integrity, being for the local community, including Mast of Counselling. Participation Support Officer – Women Lawyers and their liaising communities. empathic and caring for others. those with complex health needs. Young Parents Program Wyong officer to Young Lawyers NSW, Alison previously worked on the Mary has 35 years’ experience Paul is dedicated to supporting past president of Business and Better Futures Local Solutions within the youth and family home- marginalised groups by improving Professional Women's Association, initiative. This approach had Alison lessness sector. Mary was CEO at service access and linkages and member of Ethic's Committee and engaging with the community Phoenix House Youth Services, a ensuring the continued expansion Human Rights Committee of the in active, ongoing co-design of multidisciplinary youth and family and implementation of new service Law Society NSW and member of strategies and initiatives to better service for 15 years. Bob Pryke models. Central Coast Law Society man- address entrenched disadvantage Mary came to the Central Coast Director agement Committee, Rotarian at a local level. to live 11 years ago and to work Innovation Connection member and past President of at Coast Shelter 4 years ago as both Gosford City and E Club of the Youth Services Co-ordinator and is also a co-founder, teacher Mary Biddle Greater Sydney Rotary Clubs, for 2 years and the last two years and consultant at ET Australia facilitator for Rotary Leadership Practice Manager & as Practice Manager. Mary is pas- Secondary College – a college Institute and Coordinator of Social Acting CEO sionate about how we deliver our which provides a safe and positive Bob has been a Director of Coast Justice Program for Terrigal High services & programs and believes learning environment in which stu- Shelter since 2016. He has enjoyed School, to name a few. in creating safe warm shelters dents can master the academic a successful career over a 40 where people experience trans- skills necessary for employment Kian is currently working as a year period in Education, most of formative relationships and access and future studies. temporary Board Liaising Director We are creative and adaptive, We build and maintain strong which was performed here on the with Coast Shelter. to life changing opportunities. we explore out of the box ways connections with the people we Central Coast. Mary has assumed the role of to solve challenges. support, each other and our Bob was the founding member of Acting CEO in recent months and community to expand our network the Rotary Club of Gosford City overseeing all operations of Coast to create a greater impact. Shelter since August 2020. 4 5 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

quick-thinking and 2020 and open

President Report Mary Biddle Margaret Portass ready to adapt. for business. Practice Manager President and Acting CEO

The Board is working through understanding, the confidence and President Report cont. Congratulations to all of our Cen- delivery of services to them? • Youth Ambassador sitting on a our Strategic Plan for the coming the skills to navigate daily living tral Coast Community. Together Regional Task Force and Home- accordance with the Specialist Upon our findings, Coast Shelter years with numerous exciting moving towards independence we have endured a very extraor- lessness Peaks, presenting the Homelessness Quality Assurance has developed our own compre- new social enterprise projects in and achieving positive outcomes dinary year. It is in these tough views from our Youth Advisory Framework and the Australian hensive Practice Framework of the planning. We look forward to for themselves. times where we have had to be Council Service Excellence Standards as service delivery. This framework future opportunities, continued distanced from our families and As we move forward Coast Shelter we move closer to accreditation. has kept the focus of our people • A stronger child focus and and new partnerships through loved ones that we truly discov- will continue to deliver clear at the heart of what we do and response to addressing our chil- networking, to expand & enhance I wish to formally acknowledge all er ourselves. Coast Shelter has performance expectations in the involves and integrates them dren’s trauma in our Women and our services and programs for the staff and volunteers for their tire- weathered many storms over the recommissioning of all homeless- into the development of all our Children’s Shelters community of the Central Coast. less efforts, incredible fortitude, re- last 27 years, however this last ness services as requested by the programs and care models. silience and acceptance of change twelve months has shown our • The development of Coast Coast Shelter has a committed Department of Communities and in the last twelve months. Community to be resilient, gen- We engage with those in our com- Shelter's coordinated trauma team of over 85 staff and 288 vol- Justice. erous beyond belief and incred- munity doing it tough by entering responsive care practice frame- unteers and is very much business To our clients we look forward to Due to COVID-19 it was necessary ibly thoughtful of one another. into meaningful relationships work has developed a stronger I am honoured to present my Volunteers and the Clients has as usual at Coast Shelter. The assisting you move forward with to place recommissioning activities Together the Central Coast has with them, we truly see, hear and consistency of care across all second Annual Report as Presi- been incredible. Quick-thinking focus remains on doing what we your lives through empathy and on hold from March 2020 to allow come through this time. understand them. This is done on our Shelters and Community do best – supporting the home- care. dent of Coast Shelter outlining our to change the daily operations Coast Shelter to focus on essential an individual basis. This enables Centre less and vulnerable in our local I would like to thank our fantastic achievements during the 2019- to a COVID-19 safe environment service delivery. The Department To our many stakeholders – thank us to discover their strengths and community. staff for their commitment and We continue to develop and de- 2020 Financial Year. affected many areas of Coast of Communities and Justice has you for your continued support of their aspirations and harnessing liver transformational programs Shelters programs and servic- professionalism over this period of We acknowledge the support of Coast Shelter prides itself in advised the key objectives remain Coast Shelter – a local organisa- these proactively so that they can uncertainty. As essential service that expand our Communities es – we had to think outside the being able to deliver services the same through the recommis- tion with a huge heart assisting build on their self-esteem, develop our Vice Regal Patron, Her Excel- skills such as: square and yet continue to assist workers they have continued to lency the Honourable Margaret and programs in an empathic, sioning process allowing a strong- those less fortunate in our Central their personal skills and overcome the homeless and those at risk of provide safety for all in our Shel- • intensive living skills Beazley AO QC. Her Excellency has caring and compassionate way er focus on client outcomes and Coast Community. barriers that are hindering them ters and ongoing consistent care homelessness in our local commu- while empowering our clients to a service quality - recommissioning living successful and sustainable a deep commitment to education, I would like to thank my fellow • financial management nity. The mammoth task began to 24 hours a day, 7 days a week. youth leadership, human rights sense of belonging within the local discussions will be commencing in lives. How we do our work requires Board colleagues, as members Well done! Our Community Centre • having a successful tenancy ensure all properties assisting our community and moving towards November 2020. us to remain curious, patient, and social justice and we are hum- of a volunteer Board, for their clients were aligned to a COVID-19 continued to provide washing, bled to have her as our Patron. a better future for themselves and knowledgeable and hopeful. • healthy relationships Considerable work has been un- invaluable support, tireless efforts showers, health care, lunch and Safety Plan. their families. People are at the Rachel Willis, our CEO for the past dertaken in the last twelve months and commitment through a very dinner 5 days a week. Coast Shel- • improved health and well-being Our valued volunteers were also core of what Coast Shelter does Key Achievements: two and a half years has recently in our progression to gain ASES challenging year. ter has remained open providing • personal development and informed they needed to take best – providing accommodation decided to move on after guiding Accreditation (Australian Service connection and care for all in our We have developed a program of and support to the vulnerable in We live in a very caring, supportive accredited learning programs to time out from the Community Excellence Standards) which will be workforce training and develop- us through significant change. and generous community on the community. name but a few. Centre until it was safe to return our community – understanding We respect Rachel’s decision, ac- a requirement for all funded home- ment that enables all our staff their specific needs and tailoring Central Coast and Coast Shelter Coast Shelter looked inwards while ensuring the Safety Plans lessness services. Due to Covid-19 and volunteers to enhance their Coast Shelter believes in enhanc- knowledge her contributions and greatly appreciates the support it were upheld in every aspect. We service and supports to meet their to identify our organisational ing our client’s participation and wish her all the best. the Department of Communities skills. These models represent: individual needs. receives, in many forms, on a daily strengths and how we could best are looking forward to re-opening and Justice is extending the date connection within the Central As the world continues to deal basis. We thank you. harness those strengths to make • Streamlined Intake and Assess- the Community Centre aligned Coast Shelter has a very strong for all services to become ASES Coast. This is achieved through with the coronavirus pandemic a difference in the lives of those ment for the whole of Coast to COVID-19 guidelines assisting focus on Trauma Informed Practice accredited to June 2024. We farewell from the Coast Shelter education, training and employ- the nature of our Annual General we support in our Community. We Shelter with meals, offering services and Frameworks across its various pro- Board three devoted Directors ment, coupled with access to our Meeting this year has changed Our vision is ending homelessness explored many layers together, enabling the social interaction of grams. The many clients who uti- of Coast Shelter in FY19/20 and • Integrated domestic and family Advisory Committees and our pro- to meet with social distancing & and domestic and family violence such as: our many clients. lise our services have experienced thank them for their commitment violence rapid response across grams that develop self agency. COVID-19 safety guidelines. What on the NSW Central Coast. We are very traumatic events in their past and tireless efforts. Gavin was a • Who are those vulnerable in our three women’s and children’s Plans were in place, during the totally committed to achieving the I am continuously impressed by an incredible year of change from founding member and long-term services height of COVID-19, for staff to whether that be domestic and our community? How has the our team, the way they build re- as far back as the bushfires in No- mission of Coast Shelter which is to family violence, a family crisis, inju- President and Michael was a long- trauma they have experienced limit their presence in Head Office deliver locally designed innova- • Improved focus in our Shelters to lationships, show support and en- vember 2019 to March 2020 when term Vice President. through the rotation of staff work- ry or other significant life event. affected their development and the experiences of our communi- courage personal growth through our world was turned upside down tive solutions to homelessness, ing from home on allocated days Michael Goodwin lives? ty feeling safe and nurtured honest conversations held with and the spread of Coronavirus The Trauma Informed Practice domestic and family violence and to again ensure social distancing October 2013 – March 2020 compassion and care. became an everyday topic. model allows staff to work with poverty that achieve immediate • What are the issues facing the • Building on our Love of Learning was upheld with business as usual clients to build their capacity to and lasting changes. This will be Gavin Shepherd homeless in our Community? Programs with Central Coast Despite the pandemic Coast Shel- in the background. At this juncture handle those challenges being achieved through our solid core February 2001 – April 2020 Community College ter has continued to conduct out- • Why we must endeavour to I would like to add we have a very able to develop trust, connection values of Trust, Respect, Innova- standing programs with amazing Glenn Provis understand their issues to effec- • More effective focus groups committed & aligned Board, an and respect. Ultimately when cli- tion and Connection. outcomes for the clients assisted November 2017 – June 2020 tively address them in our community to identify, rec- inspiring team of staff, a dedicated ents leave our accommodation or during the past 12 months. The We will continue to align the ognise and measure the impact team of volunteers and clients we other services they have a better • How do we best approach the organisation and its practices in resilience of Leadership, Staff, continue to assist on a daily basis. of our services and relationships 6 7 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

our Strategic Plan. Seeking change for

Youth Ambassador What people We support the people we work with, each other and our community by being: a better future. Jasmin's story have told us they want from 1. Consistent in what we do and how we do it 5. We look to build capacity 2. Letting people know they can count on us 6. We are adaptive and responsive to to building momentum for com- topics, including the importance peoples needs our services? 3. We look for peoples strengths and build munity action. of housing and also accessing on them together 7. We are focused on asking the right mental health and the barriers Jasmin always demonstrates a questions so we can find the right solutions for young people 4. We understand how trauma affects true passion in making a differ- people and we work from a Trauma ence for young people in her local • Jasmin also advocates for young Informed Approach community, having the confidence people on the Central Coast to 'bust the myths' around youth through her participation on Y homelessness while addressing Foundations Youth Homeless- the broader community. Jasmin ness Representative Council and has resilience, tenacity and re- most recently was chosen to sourcefulness, leading by example represent young people on the To be for the young people she comes Central Coast Regional Youth in contact with. Jasmin gives our Task Force. This was a very com- Supported young, marginalised and disad- petitive process with over 350 vantaged community members a applications received and Jasmin voice and advocates for opportu- was one of the two young people To believe nities to enable young people to selected by Government for the reach their full potential. region. To be seen, in their Coast Shelter Youth Ambassador pathway to education and em- heard and future - Jasmin Hughes is an extraordi- ployment, shedding light on the Jasmin is passionate about giving • In January 2020, Jasmin was understood nary young person. She is pas- barriers and the challenges she back, spending an enormous sponsored by Gosford Rotary to sionate about her community and has faced with our Local , State amount of her own time help- attend The Rotary Youth Lead- using her voice to build communi- and Federal Government Ministers ing other young people access ership Award (RYLA). RYLA is a ty momentum for action on youth to advocate for change and to services and breaking the stigma week-long residential leader- homelessness. assist in designing better solutions of homelessness in young people. ship program for young people to homelessness for young people. Jasmin, as Coast Shelter's Youth aged 18 to 25, which focuses Jasmin inspires us, our community We at Coast Shelter have learnt Ambassador has represented on personal growth, leadership and young people facing similar a lot from Jasmin about service Coast Shelter and young people development and community. challenges to continue to strive to- design and systems and continue in a variety of community events Jasmin has already begun imple- wards ending homelessness and to use her skills as our Youth Am- including: menting the skills she developed domestic and family violence. To belong at the program through assisting To be bassador to shape how we work • Leading our Coast Shelter Youth somewhere Jasmin is a courageous young in organising a netball event for confident and what we do to deliver quality Advisory committee to hear the woman who bravely shares her young people and the communi- To feel services for young people. voice and needs of homeless and personal story of homelessness ty to come together during Youth culturally Jasmin has inspired so many in youth on the Central Coast and resilient and her pathway to stable hous- Week to raise awareness around connected our community from the local inform how we work and how we ing and education. youth homelessness. Jasmin Rotarians to the NSW Peak body can improve our services and is passionate about achieving Jasmin has been involved with for young people – Y-Foundations advocate for greater supports outcomes for young people on Coast Shelter for many years af- and Government Ministers, by • Jasmin has had a lead role in the Central Coast and is looking ter leaving an unsafe and violent bringing a human face to an often planning and delivering the forward to helping them achieve home. There she was exposed to hidden and misunderstood prob- Youth Homelessness Matters their goals and break through her families’ chronic alcohol and lem in our community. She speaks Day events on the Central Coast barriers. drug abuse and ongoing domestic with passion and is able to help and family violence. For her own people to gain a better under- • Participating in the Million Star Jasmin is continuing her passion safety she needed to leave. As standing about what goes on, and Sleepout and sharing with our and is currently completing her To feel Coast Shelter's Youth Ambassador what can be done to help. community her hopes and as- qualifications within the communi- spiritually Jasmin uses her own personal pirations and inspiring others to ty sector and continues to inspire To be and Her bravery and courage to share experience to connect with com- connect with the issue us, our community and young feel safe connected her personal journey with others munity and political influencers people facing the similar challeng- challenges the shame, silence and • Through the Regional Youth Task with the wider problems faced by es to continue to strive towards stigma that continues to surround Force, Jasmin has played an young people to seek change and ending homelessness and domes- violence against women; home- integral part in the development make things better. tic and family violence. lessness and youth homelessness of position papers and presented Jasmin shares her journey through and we could not be prouder to to members of both local and mental health recovery and her nominate her for her commitment State Government on a range of 8 9 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

SPECIAL THANKS AND

ACKNOWLEDGMENT TO OUR Cultural figures

AMAZING AND DEDICATED TEAM OF 88, WHO WENT ABOVE AND BEYOND DURING THESE DIFFICULT TIMES it's a story 88 21%

678 PEOPLE worth showing. Coast shelter WERE PROVIDED snapshot of the year 6,976 ACCOMMODATION DURING 2019 INCOMING CALLS TO INTAKE 21% OF THE PEOPLE WE SUPPORTED IDENTIFIED AS ABORIGINAL Accommodation Finance Coast Community Centre 1,027 1,158 hard facts hampers showers We provide 62,626 44 NIL support to anyone

Hampers are made up of food donated People have access to shower and experiencing by generous community members and laundry facilities. homelessness or OVERNIGHT BEDS IN 10 CRISIS NO INTEREST LOANS WERE PROVIDED TO HELP local businesses. who are at risk of ACCOMMODATION SERVICES AND LOW-INCOME FAMILIES PURCHASE NECESSARY homelessness 76 OUTREACH PROPERTIES. ITEMS SUCH AS WASHING MACHINES, FRIDGES AND CAR REGISTRATION. 120 85 haircuts interviews We assist people to access the private rental market and 120 people received a free hair cut. Interviews for people in need of emergency 678 166 accommodation. to apply for public and community housing DVRE Age breakdown MEN, WOMEN, YOUNG PEOPLE & PEOPLE WERE ASSISTED WITH PAYING THEIR ACCOMPANYING CHILDREN MEDICAL PRESCRIPTIONS. 63 85 58 52 39 31 20 22 81 75 31 4 2 ACCOMMODATED We have a central access point to make it easier to access Demographics of those who presented Gender breakdown our services and stop people having to go from one service to another 67% 192 376 under 12 referrals Unfortunately there 61% 39% are many people who need assistance at any given time, and we often have wait OF THE PEOPLE WE WOMEN MEN times to access both ACCOMMODATED WERE housing and support UNDER THE AGE OF 25 192 CHILDREN REFERRALS WERE UNDER THE AGE OF MADE TO OTHER 12 ACCOMMODATED SUPPORT AGENCIES 0-2 3-5 6-8 9-11 12-14 15-17 18-20 21-25 26-35 36-45 46-55 56-65 66-85 YEARS YEARS YEARS YEARS YEARS YEARS YEARS YEARS YEARS YEARS YEARS YEARS YEARS 10 11 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

still here and Givit-19 Campaign.

still working. Yvette Wright Connection & Communications Manager

At Coast Shelter we were quick kitchen going with outstanding #SupportSmallBusiness and we We at Caffe Jam had set up a contactless & affordable to adopt the important social donations from organisations like had that light bulb moment. Here distancing measures required to Rotary North Gosford, Gosford was our opportunity to help and delivery system of nourishing meals to our community secure the wellbeing of the people Masonic Centre, Advice Co, Street in doing so to secure the future during our time in lockdown, aiming to help those out 5,800 we work with and support. This Smart Australia, Sanitarium, Mars employment of youth who are of work, families, and the elderly community in our local had two impacts on our meals Food, One Path, Central Coast most at risk of homelessness, by program: Law Society and so many in- supporting the businesses which suburb of East Gosford & surroundings. meals credible individual donations. It is employ them all while keeping our • We were no longer in a position heart-warming and overwhelming Community Centre running. to accept donations from the We took it upon ourselves to do our best in helping the community community that had done so much for us over our span We are acutely aware of how important the role • Volunteers, mostly in the vulner- of 20 years in business, so when we were approached by able age groups, were no longer our local café’s and restaurants play in our com- Coast Shelter to do the same for those in our community permitted to help in our Commu- munity, with hospitality being one of the largest other than satisfying hunger. nity Centre kitchen Our pilot of the GIVIT-19 meals doing it hardest, the offer was kindly taken. employers of young people here on the Coast. The adoption of these social dis- program supported by gener- Our experience with Charles & Penny was thought tancing measures meant for the ous donations commenced on 5800 Lunch and first time in our 27 year history we Monday 20th April with our first provoking & eye opening to say the least & we wish to Mary Biddle – Acting CEO Dinner Take-aways were about to run out of food and café partner the 3 Naughty Boys continue our support & partnership in ways that are evidence that so many Coasties were served between our ability to productively make As a result of the impacts of COV- café in Kincumber. We worked deeply care about our cause to individual to the operations of our business and what we March and June 2020 and deliver meals. ID-19 our meals program from with their team for three weeks end homelessness, domestic and and then welcomed the team at In response, Coast Shelter had to the Community Centre had been have to offer. family violence. Recess Kitchen in Gosford. react swiftly and launched an on- reduced to Monday to Friday and line fundraising campaign called But our work was not done yet. only lunch time takeaway service. We were so excited to then work Dylan Donnelly – Caffe Jam By collaborating and partnering GIVIT-19, reaching out for help to We considered how Coast Shelter with Julie’s Place in North Gosford, with small businesses, namely raise funds to stock our kitchen could give back and contribute di Matteos in Forresters Beach, Cafes in our local community, we and provide meals in different to local businesses that were so Caffe Jam in East Gosford and could increase our meals program During a difficult time for us all, we were very happy to ways. heavily impacted by the Austral- finally Nourished Herbivore in Ter- to include dinner, increasing our rigal. All Café owners contributed We know all too well the out- ian Governments guidelines to help launch this initiative. service offering. to our successful program each standing character of our local close non-essential businesses helping us to #Feed4aWeek and Central Coast community, and in March, April and into May this When people are struggling to We commend those responsible for finding a way to not make a difference in the lives of our call for help delivered extraor- year. keep a roof over their heads and only support those in need but to also help struggling they don't have a lot of choices those who need it most. dinary outcomes. As of Tuesday Phil Walker, Regional Devel- about what they eat or even small businesses to stay afloat. 30th June, our community helped opment Australia Chairman We encourage our local communi- where they sleep even the simple us to raise $75,150 to keep the informed us via LinkedIn, of a ty to show their appreciation too pleasure of enjoying good food Coast Shelter Community Centre local campaign referred to as for their help by supporting these Kirsty Martin – 3 Naughty Boys can mean so and all small businesses as we much. A take- work toward recovery. away meal, This GIVIT-19 Meals Program, or contactless and our shared commitment to delivery to our enriching our local community, residents in is playing an important part in transitional the Central Coasts' experience accommoda- and the story of recovery from tion, is part COVID-19. It's a responsibility that of providing we all share and the support of meaning, generous donors, our MP’s and wellbeing and local associations and business is belonging. making a difference. Meals are important in Thank you Central Coast for your so many ways support. 12 13 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

Ambassador they listened. Belinda's story they kept us safe. Domestic Violence Kate's story

our cat. They also loaded me up for helping me through one of the My partner David would say, with food! I didn’t feel deserving, most difficult life changing events I ‘You have to leave me, Kate; I am truth be told. But Coast Shelter have experienced. scared that one day I’m going to was in contact with me daily, they kill you.’ I believed him when he Like most people who have were truly amazing, so supportive. said this, he slept every night with experienced domestic abuse, I They never judged or questioned. a baseball bat next to him and reconciled a few times with my They put me in contact with Kara he had a hand gun in the bedside abuser. My house was sacred to Refuge. Aaargh! Great, I thought, table which he would wave in my me though. The domestic abuse at 50 and I’m going into a refuge, face often just to remind me it cycle was more intense, which what have you done Belinda, curs- was there. intensified all those emotions. ing myself. I was offered commu- Statistically it takes some people In the weeks leading up to his last nal housing. At this time, one of my Hi, my name is Belinda. I have to do. Shortly, we were given a 27 times of leaving before the arrest, he grabbed me around the children was very ill, so unfortu- known Coast Shelter for approx- Notice to Evict. It was never on my cycle finally breaks, for some throat and choked me, I still had nately, I was not able to take the imately 8 years, I have been in agenda that my children would the cycle never breaks. I kept in his finger marks on my neck when opportunity up. Coast Shelter were need of their help, I have been a be leaving the family home in this contact with Coast Shelter and I I arrived at Neleh House. When he understanding and supportive. volunteer both in the kitchen and way. We were all split for quite a embarrassingly filled them in. Still, choked me he said that next time We were left to rough sleep it for administration and I have also while. This was, for me, at the age they made no judgement. Then he wasn’t sure he would be able quite some time. I was offered my worked for a short period of time of 50, absolutely heartbreaking just a few years ago, the intensity to stop. old job back a few days a week. for Coast Shelter and their amaz- and gut wrenching. The mass of the domestic abuse became I was still battling with what the Things at home were explosive, ing team! amount of feeling guilty for failing physical. But this time it was me. future holds and how to fix things. things were out of control and I my children, the embarrass- So frustrated, feeling insane, deep I have no family on the East Coast Coast Shelter didn’t give up on me had no idea how to get myself ment, low self-esteem, disbelief, hurt, I laid on a huge punch on the of Australia and as a consequence though. Some 4 months later, I out of the situation I was in. David grief, anger, humiliation, anxiety, wall and broke my hand. Surgery report and he eventually went to was sorry. But then he would get I’m starting to relax a bit more of a toxic relationship I had no received a call. Kara had advised was really hard to please, no depression and suicidal thoughts was required and many, many prison, but he was only in jail for frustrated because I wouldn’t take now and my focus is settling the friends that I felt comfortable me they had emergency housing matter what I did – I did it wrong, are just some of the emotions months of recovery. Coast Shelter 12 months, and he came out an- him back and the threats to kill us children into their new schools within myself to ask for help. I for myself and 2 of my children. everything was always my fault helped me out a couple of times grier and stronger than before. would start up again. and building a new life together. that resulted. Having not a cent somehow. don’t believe there is one person My eldest had found accommo- We have a much calmer home to spare, along with everything with a few bills and the occasional David would get angry and go I remember one day he followed that enters into a relationship that dation. 24 hours later we were in He got really mad if I went else, the future just didn’t seem to food hamper. I was always treated and wake up the kids so they would imagine their values, prin- there. I was extremely grateful, we out and was gone for what he have any promise. I felt absolutely respectfully. Counselling and my could watch him hit me. He really ciples, boundaries, love and trust had our own beds! Clean linen, a thought was too long. He would helpless. continual contact with Coast Shel- enjoyed watching how upset they "I honestly think I would be dead by now would be challenged so deeply. get very angry and yell at me, ter were my ‘lifeline’. got and then how upset it made Many people think domestic ‘Where have you been? Who were if it wasn’t for Elissa at Neleh." "Coast Shelter didn't give up on me." Some 18 months ago, Coast Shel- me to see them that way. abuse is about physical violation. you talking to? What have you ter called and asked me if I would In my situation, it was about men- been doing? David would always I would do anything I could to try now. They have discovered scoot- be interested in volunteering doing us home from a supervised visit tal and emotional abuse. Doesn’t A lady had once told me about kitchen to cook meals! A washing do this in front of the kids. and get away or move things to er riding and absolutely love it. some administration with their at a play centre. After that it was sound all that bad, but there were Coast Shelter. I called them and machine. Life was getting better. another room but he would grab I’m always tripping over scooter furniture services. I was thrilled. Over the years David has put too risky. David would climb onto times I wished I would be slapped they said to pop into the Com- Coast Shelter kept in contact and me by the hair and drag me back parts, or friends’ shoes lying all Getting structure into my life, me in hospital so many times, my balcony and watch me sleep or punched so hard just to match munity Centre and put my name some 7 months later, I received into the room in front of them over the house, but I don’t really being with a great team of people. breaking a lot of my bones. I and the next day he would tell me the pain and torment I felt and down and somebody will see me. I another call. I was offered com- and hit me again. I put my hands mind. I love seeing my kids have My sense of worth began to grow. remember one day being in the what I was wearing to frighten maybe it would have given me did this during the time of packing munity housing with 3 bedrooms! up to guard my face and he joy in their lives, wherever they Not long into this role an opportu- bedroom and he knocked on the me. In the end, the terror would reason to leave. Domestic abuse up my home. I threw half my Excited and scared all at the same would break my fingers when he can find it. For me, I hope one day nity arose to work one day a week door. I wasn’t quick enough to drive me to let him back into our runs in a cycle. It took me a long household items out, as I saw no time. I had 24 hours to make a punched me. In winter my fingers down the road I can help other as Coast Shelter’s receptionist. As answer him after the first knock lives. At least this way I knew time to believe I was in the middle reason to keep them. Walking into decision. I wasn’t able to view still ache when it’s cold. women living in my situation, and the Centre, I felt so vulnerable, em- time went on, my sense of self was and he busted open the door and where he was and had some of it. There’s the honeymoon peri- the villa inside but was given the I tried to leave, I really tried. I maybe something positive can growing and I could sense ‘me’ came at me, he was wearing his control over the situation. od, the tension building and then barrassed and to be honest, want- address. What an eye opener! Yes, come out of all this violence. steel-capped work boots and he spent time in refuges but he the explosion. Often the explosion ed to turn around. After not much I made a quick judgement of the coming back. I made the decision I never felt like anyone I reached kicked me hard in the knee and would always find us. The worst “I honestly think I would be dead seemed never ending. Walking waiting, I was called into the office. surrounds, but this was our only to return to my passion for caring out to could truly keep me safe. broke my knee cap. On the way part was that the courts allowed by now if it wasn’t for Elissa at on egg shells, being careful of I actually didn’t really know what option and a great opportunity. It for those in need in their homes. David was slippery and seemed to the ground he punched me in him to see the kids. He would use Neleh.” every move, word or action, didn’t to say, lost for words and then it didn’t take me long to shed that Me is back and it’s a truly great to be able to work the system so the face shattering my right eye these visits to try and charm his matter, as it was always wrong. all came out. I was heard, I wasn’t judgement. The villa felt like home feeling to have some purpose he always came out on top. I felt socket and splitting my lip. At the way back into our lives, buying Finally that explosion went right judged. Coast Shelter helped me and is now our home, and it’s back in my life. I’m forever grateful like I was the only one who could hospital the staff made a Police presents for the kids, saying he off, myself, my children and our move all my household items, beautiful. No words can express for the extensive years of support keep us alive. family pets left to work out what they helped me find a home for how grateful I am to Coast Shelter provided to me from Coast Shelter. 14 15 COAST SHELTER Annual Report 2018/2019 COAST SHELTER Annual Report 2019/2020 our journey. Central Coast North and south zac's homeless

Toukley journey. our stories domestic violence women and response program children's crisis it was cold most of the time, but responded quickly in arranging Wyong I felt safe as a “loner” as it was for the transfer of my care to the accommodation dark and I couldn’t be seen by specialists at Gosford Hospital. anyone at night. On the Wednesday I was trans- During my time on the street I ported to Coimba, where the rel- had many challenges with my evant paperwork was completed mental health and physical health prior to my placement. I have now in general. Being a diabetic and been at this location for just over The entrance having epilepsy was hard enough, 2 ½ years. This is massive, when let alone also dealing with PTSD, put into context as my previous Bipolar, Severe Anxiety and also longest length of stay did not youth Crisis having a Social Phobia. Most of extend past 3 months. the time I couldn’t take medica- Collectively the relationship that tion as I didn’t have the means accommodation has been established between to adequately store the required community myself and the Coimba team over items. My name is Zac. I am 43 years After developing a heavy depend- the last two and a half years has centre of age and a Coimba resident ency as an IV drug user to the After nearly 30 years on the resulted in better health out- since the 9th May 2018 following point of injecting myself several streets I ended up in Mona Vale comes, contact with a counsellor, my discharge from Mona Vale times a day I ended up getting in Hospital with what started as sim- access to NDIS support and the Hospital. trouble with the law. This episodic ple diabetic ulcers on both feet. establishment of my own Web 2 x youth crisis lifestyle continued for nearly a Homelessness for me began when They were both so swollen and Design business. decade until I managed to get painful that I couldn’t walk. Upon accommodation I was 14 years of age in Port Mac- Personal ownership of my circum- clean and moved to the Northern being admitted into the hospital quarie. After physical, emotional stances and the ability to find ourimbah Beaches back into homelessness. there was talk of amputation and sexual abuse by my father trust in support has given me the after the infection from the ulcer and physical and emotional Whilst surviving on the streets I motivation to live life whatever spread into the bone in my foot 2 x women abuse by my mother I was re- attempted suicide on numerous challenges that it might throw in and my leg. moved from the family home and occasions but with limited re- my way. Right now, we are just and children's placed into various foster homes sources and funding, interventions My doctor and the hospital social waiting for my “forever home” accommodation from which I promptly fled. were ineffective always finding worker worked hard for 2 ½ through DCJ. myself back on the streets after months to access suitable hous- After boarding a bus I arrived at There are actually no words that I being discharged from hospital ing. Although the care that I was Central Station, Sydney late one can express to Coimba and Coast emergency units as soon as an receiving was essential I still found evening and with no other option Shelter for their support and hour after presentation. it difficult living in such a con- men's available I ended up falling asleep continued support now and into Erina trolled environment. The hospital gosford in the adjacent park. Around 3am Following the intervention of a the future. Between myself and maintained regular contact with accommodation I was woken by 2 female police support provider I was placed into everyone else my life has totally Coimba whilst a suitable place- officers and after emotionally a Housing unit aptly nicknamed changed. Thank you is just not ment could be made available as sharing my story they took me to “suicide towers” (highly conflic- enough, but that is all I have to this is where I really wanted to be. a youth refuge in Surry Hills. tive high density housing where offer. So, thank you! Zac. mental health, crime, violence Being young and vulnerable I After speaking with the Coimba and drug use went unchecked). ended up mixing in with the wrong team on Monday 7th May 2018 The support service contrary to crowd and within a week of being I was ad- all their promises of long term there I ended up working ‘the vised that support and assistance moved on wall’ on Darlinghurst Road. Young a vacancy within the week leaving me again males worked as prostitutes to had become woy woy feeling vulnerable and unsup- 11 earn money to survive and for available so ported. your next drug fix something that that I could swags 2 x youth became all too familiar for me due Obviously after a couple of move in on to the confronting lifestyle and the months the tenancy failed and Wednesday. accommodation liaisons with “mugs” (usually older I ended up back sleeping on The hospital males). the now more familiar Northern staff at 11 SWAGS WERE DISTRIBUTED TO THOSE Beaches. It was not comfortable, Mona Vale WHO WERE SLEEPING ROUGH. 16 17 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

The Road to Independence Driver Mentor program has provided the youth in- volved not only the chance to gain their licence, but improve their employment opportunities, ability to live independently and to enjoy their recreational time. As Investing in our part of their casework, the driving youth are encouraged and supported with saving for and purchasing a car. This makes completing their young people. weekly shopping, gain- forward. ing items for their homes, getting to and from work and/or educational institu- tions easier. There have also been benefits to general sponsorship of Bara Barang and We now look forward to building Driver Mentor wellbeing, increased con- Matchworks, which enabled us to on our new business partnerships In January, we kicked off our trial support the expenses related to to ensure the ongoing success of tact with family and friends, Proof of Concept (Stage 1) Driver the trial. Both agencies now have our program to deliver on positive visits to recreational areas Mentor Program with 10 of our committed ongoing participation outcomes for our youth and and making various ap- clients for a 12 week period, until to the program and assist us to secure their very own ‘Road to pointments, without having COVID-19 led us to put the pro- expand on our current service Independence’. to stress about transport. gram on hold but did not waiver offerings and we are very grateful Gaining your licence is one the successful outcomes of this for these relationships. The Cart of the transition points as a program thus far. The Driver Mentor Program has With the successful confirmation In the coming year, we will contin- young person on the road Thank you to Gosford Rotary for now resumed, with another 2 of of our two major sponsors, Clubs ue to build on our calendar with to adulthood. This program our car, which contributed to a our clients successfully gaining NSW Central Coast & Unity Bank, Central Coast Council and our has provided support for our significant part of our ability to their Provisional licence. This Coast Shelter's vision for a Social sponsors. We also look forward youth to reach this impor- get this program off the ground. brings us to a grand total of 4 Enterprise to fund education and to working with Julie Goodwin to tant milestone. They continue to share an invest- applicants completing the course employment opportunities is final- consider menu options, marketing Shannon Thorsby, This time last year, I attended the CEO sleepout where I spoke about ed interest into our progress and and now on the road this financial ly up and running. and branding to align and pro- Woy Woy Youth Cottage my experience with being homeless and my goals for the future. the opportunity this program is year. mote the final selections. offering our clients, inviting the When asked about my goals I had set myself one goal was to complete team and participants to share We are excited to secure new my 120 hours and get my driver’s licence. “The Rotary understand that everyone needs a licence on the journey at their meetings. business partnerships in the new At the time, I had just moved out of Youth Angle Refuge into supported the Central Coast. The young people need a licence for financial year with those who independent living. During our trial we saw amazing employment, education and freedom. Having a licence have already reached out to results with two of our applicants can change your life!” support our vision and again send During the past 12 months, I participated in multiple programs to gain successfully obtaining their Pro- driving experience and fill 120 log book hours. Bob Thomas past President of the Rotary Club of Gosford a very warm thank you to all that visional licence with the support have assisted with in kind and dis- been able to stock our COVID-19 prevented me from achieving my goal as planned, so it’s of their wonderful and committed counted costings, as this project warehouse full of new taken a little longer. I eventually booked my test. case workers. We have now on-boarded a Of course it goes without saying now becomes a reality. household items which I worked and saved hard whilst in transitional and purchased my first During our trial; further 10 Volunteer Mentors to we would have never got this far has supplemented the car on my 19th birthday and took the test the following day in my assist our current 20 applicants without the support of Simply Coasties on the stock shortage normally • 509 Kilometres in the work apple green Hyundai. with their 120 hours. All volunteers Smashing for painting our van, fulfilled by community vehicles; move & Transitional Continued from page 18 have completed our comprehen- RYSS for the tables & seating, Pal- donations and enabled our clients I was riddled with nerves as I didn’t want to fail, but passed first go with Housing Program housing to continue. • using 17 staff work hours; sive training & induction pack with tec Design and Gosford Signs also and those in need within the com- a high score! I now have a new found independence. The unprecedented effects of Service NSW and Central Coast for their ongoing contributions. It Some of our youth and domestic munity to continue to shop at the • 15 professional driving school the pandemic saw our furniture I am now able to travel freely, no longer restricted with where I live and Community College, to now see is timely to acknowledge our most violence clients were treated to warehouse from the new stock. lessons from Right Price Driving donation source be turned off for work. I appreciate all the support I received and continue to receive. the program launch Stage 2 in recent partnership with Franks move into brand new fit outs with- School & J & D Driving School. a couple of months. Following Our Coasties team have con- October. True Brew, now providing us with in our accommodation, complete I feel a new level of maturity for myself and am looking forward to set- the lock down, we were sharply tinued to work with agility and A very warm thank you for the a coffee machine, grinder and the with all soft goods, bedding, white ting and achieving new goals, knowing I am more than capable. restricted to donation criteria flexibility to assist all moves, most delicious coffee to complete goods and fully stocked kitchens. By Phoebee Blackadder introducing the implementation with no task or move too big or the connection. These premises will now be able of a strict screening checklist to small. The Coasties team are to assist multiple clients as they The Project plan were interrrupted ensure the safety of both donors committed to the values of the rebuild their lives. This was made by the impacts of COVID-19. We and our recipients to align with organisation and the needs of our possible by the incredible gen- took this opportunity to com- NSW Health guidelines. Our deep- clients. We are working to evolve erosity of Pandora, Wyong RLF, plete the fit out and ensure the est apologies to anyone who was all service offerings to a more Goods 360, Open Scroll, Central operational effectiveness moving inconvenienced or disappointed effective model that will align with Coast Car buying and the very forward. Despite the inability to by our temporary restrictions. the future visions of the organisa- many warm hearted pledges that operate, the van was active as tion. A special thank you to this Our community did not dis- have been received over the year a mobile billboard promoting up team for their hard work and ‘can appoint, embracing the new from our community. and coming initiatives at Coast do’ mentality, removing all road requirements of new, near new Shelter which has also channelled This program was also supported blocks and ensuring client and and gently used goods, ensuring interest and created options by the amazing teams within our community needs are met as a the ongoing needs of our clients for consideration while working State and Federal government priority. were met and enabling their com- around the current restrictions. offices of Services Australia and fortable transition into complete Services NSW. The teams have 18 19 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

Mental Health Services are needed we Adapted well to changes We are solutions focussed

“During the pandemic I “To value and appreciate “Our young people are very was amazed how workers those around you as life resilient. Coast Shelter staff supported each other to can be so fragile. We all stepped up and responded make sure our communi- have the ability to adapt with great professionalism ty and clients were safe. to significant changes in and care during COVID-19 While it was challenging circumstances that can shutdown. Coast Shelter de- being “business as usual” have a profound impact livered all our services 24/7 Program during the pandemic, yet on our lives. We do this by with great care and dignity with resilience, we really working together to over- The silver lining was that we came together and sup- come adversity.” are a closer knit team on ported each other as one the coal face.” Managers. team.” Michelle Connolly Charles Boyton Paul Lewis

Program Manager Community Centre Program Manager Program Manager

High rates of domestic and family violence The leading cause of homelessness We understand trauma We listen to continually improve

“Homelessness is on the rise “Elandra Women and "Never in my wildest “We have found that most on the Central Coast. Our Children’s refuge worked dreams would I have ever of our clients have not been referrals are presenting with at full capacity through this imagined that I would be committed to sourcing multiple complex needs. global pandemic and saw working in an SHS Service employment opportunities, Our waiting list is long – Our first hand the resilience of during the COVID-19 due to receiving a large services are increasingly our women and children Pandemic that would put increase to their Centrelink essential.” in the context of Domestic everyday living into chaos. payments. But the flip side Violence and homelessness I want to acknowledge of this is that due to the and the innovation that the team at Rumbalara for increased Centrelink pay- they displayed through the digging deep and contin- ments, our clients save extra crisis in keeping themselves, uing to provide high level money in a shorter period of their children and others trauma responsive care." time and then can afford to safe.” transition into an independ- ent situation.”

Julie Marks Kelly Richards David Conway Michael O’Connor

Program Manager Program Manager Program Manager Program Manager

Early Intervention We collaborate to innovate Connecting to Community Connecting to Community

"As an essential service “The emergency responses “Proud to lead the Coimba “Guiding the youth through we still ensured our clients implemented during the team through extraordinary the pandemic has been a received the care and pandemic has opened the times. We remained open great learning experience assistance they required door to understanding the for business providing es- for the team. It taught – 100% given before the financial burden job seeker sential support to the most us patience and greater pandemic, 100% during the payments have on individ- vulnerable people in our empathy, as we learned pandemic and 100% will uals and has allowed for community. so much about the young continue after the further petitioning, regard- In kind the men we support people and ourselves” pandemic.” ing the rate of payment to stepped up to the challenge be increased for those on responding to the COVID-19 job seeker payments.” challenge with amazing compliance and respect. As always 'Stronger Together'.”

Elissa Clyne Sherrie Jol Steve Keane Peter Downie Program Manager Program Manager Program Manager Program Manager

20 21 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2018/2019

Keeping our family Cooking, Community Covid safe. college, beats & art.

At Coast Shelter we were quick to adopt the important social distancing measures required to secure the wellbeing of the people we work with and support. This had two impacts on our meals program:

• We were no longer in a position to accept donations from the community

• Volunteers, mostly in the vulnerable age groups, were no longer permitted to help in our Community Centre kitchen

• We were as resourceful as possible to make our own sanitiser due to a deficit in supply

• Keeping our community safe was Cooking Classes our young women to learn to cook Beat It: Music and with and relevant to their age, but paramount nutritious food that was still ap- Movement class also relevant to the musical genre One way that those in our care at pealing to teenagers. By partici- and artists they enjoy. Music and Maya Cottage Youth Shelter got We had to think outside the The adoption of these pating in these online cooking les- beats enjoyed included the Hilltop through COVID-19 lockdown was sons our young women at Maya square during the COVID-19 Hoods, Daft Punk and Bruno social distancing meas- to participate in online cooking gained a greater understanding lockdown as we had 6 young Mars. classes via Zoom. The classes of how to better fuel their bodies women calling Maya Cottage The class also included the use of ures meant for the first were facilitated by the wonder- and have an understanding of the Youth Shelter home during this colourful ribbons to encourage the ful ladies at ‘The Wholesome kinds of foods that would achieve period. Together with the staff, time in our 27 year young women to move and dance Collective’ through Central Coast this. they all participated in the Beat and interact with each other. history we were about Community College. It: Movement and Music program. These online cooking classes were This dancing provided necessary This was delivered by the talent- to run out of food and These classes were influential in not only an exercise in building physical activity as well as fun. ed, patient and dedicated women lifting our clients spirits during a confidence and self-esteem, but our ability to produc- from the Central Coast Communi- During the lockdown, the young time where they were limited in an opportunity for growth and ty College via Zoom. women at Maya felt isolated from tively make and deliv- when they could leave the house. life lessons found in a kitchen in a their peers, families and everyday The lockdown posed the risk of home they feel safe in. By working This class required our young er meals. activities. By participating in this making our already vulnerable together they provided their women to work together on a weekly class it gave all our Maya and isolated clients even more so. household nutritious and delicious common goal, whilst follow- housemates something to look These online cooking classes al- meals. The skills and knowledge ing direction from a facilitator. forward to, an activity to practice lowed our young women to have gained in these cooking classes Innovative and unconventional daily and connection to the world a few hours of respite each week will continue to assist our young materials were used as tools to outside of Maya and routine. 482 to do something different and women as they continue their deliver this class. For example the quite often, out of their comfort journey towards independence. young women were given plastic For one of our young women, the laundry zone. This experience will prove to be buckets which were used as class has inspired her to further The Wholesome Collective offered invaluable to them as they thrive drums and also as seats to stomp build on her music skills and a innovative and exciting ways for into the future. the ground. passion that this activity has ignited. She is keen to one day The musical beats they learnt Last year 482 people laundered their clothes share her skills with other young were easy to adopt and engage and we gave toiletry packs to 340 people women. 22 23 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

a community congratulations volunteer report that gives time. Kylie Hogan sanitarium. Volunteer Coordinator

assistance, kitchen cleaning and the hardship of their journey, but Collaborating with all CONGRATULATIONS Sanitarium! Winner of lastly, those clever kitchen hands more importantly, want to ensure our volunteers and who provide nutritious meals on their stay within one of our shel- keeping our connec- the Excellence in Corporate Volunteering a daily basis. Our kitchen hands ters is as welcoming and homely tion informative during category of Volunteering Central Coast's have traditionally comprised of as possible. such unprecedented caring individuals and generous times this year has National Volunteer Week 2020 Awards. Prior to the March 2020 COVID-19 groups like local families, church been a privilege. Coast restrictions, we saw the volunteer communities, high schools, as Shelter’s volunteer com- Mars Food team put on a gener- well as support from the Central mitment to the people ous luncheon day for all the Shel- Coast Leagues Club and Mingara we serve never ceases ters, Edward Life Sciences beau- #waveforvolunteers Recreation Club. These kind to amaze our sector’s tified our Kara Cottage garden, individuals also supported us with community. The volun- Neleh House received a fresh lick many hours at Movie Night fund- teers support to help Coast Shelter is fortunate to be of paint from IBM Digital Business raisers, raffle ticket events and us launch our volunteer able to say that on a daily basis, group and a garden spruce up as Christmas helpers! Whatever database, with all the our volunteers enhance our from the Bunnings team. Coimba the volunteer service that was required compliance organisation through helping us also received an internal makeo- gifted so freely to Coast Shelter, it documentation for provide better outcomes for the ver, with a professional paint job was always about the people we accreditation, could not people we serve. With over 250 by the Montessori parent ‘tradie’ served, which formed the centre have been achieved volunteers on the Coast Shelter committee. Sanitarium, Suncorp, of why we were all there in the without their continual database, we are privileged to North Construction and Reliance first place. cooperation. Their messages of have the assistance from a won- Medical, continued their ongo- This year, Coast Shelter proudly helped fill our pantries which was support during the mid-March derful community of people with Our Driver Mentor pilot program ing and long serving support in nominated Sanitarium the Health used for meal preparation and to June 2020 COVID-19 period, varying backgrounds supporting was formed during this period, our Coast Community Centre’s Food Company for the ‘Excel- also put into hampers that were buoyed us to keep going. We look us, with the sole focus of restor- with some amazing volunteering kitchen. Our Santa’s Shelter also lence in Corporate Volunteering’ given out to those in need. For the forward to the year ahead, as ing the dignity to those living individuals from around the Coast debuted at Christmas time, with through Volunteering Australia, first time in 27 years of operation, we continue to slowly but safely amongst us doing it tough. putting up their hands to support volunteer corporate support from Central Coast regions award Coast Shelter ran out of donat- reopen up to more volunteering our youth by attending the first Suncorp, Service NSW & CBA program. ed food, due to the COVID-19 The seven months from July 2019 opportunities, under conditions RMS training session. Although teams unpacking and sorting pandemic. Fortunately due to our were a whirlwind of continued that have shaped the new normal Sanitarium is a large employer the pandemic slowed the mo- through all the gifts received from shared relationship, Sanitarium long serving volunteering and wel- at Coast Shelter. on the Central Coast and has a mentum of this program, these our local community. stepped up again as a vital lifeline coming on board new individuals well-established employee volun- patient individuals remained by donating much needed extra and corporate volunteer groups. teering program. Sanitarium have steadfast and forward focused pallets of food during this time of Like many other organisations, been educating and inviting their to the day they could finally help crisis. Through volunteering, San- the last 4 months of this financial employees to volunteer here at serve the young people in our itarium has forged a strong and year were concerned with trying Coast Shelter since 2012, through Youth Shelters. lasting partnership with Coast to stay connected and informed, facilitating their time away from Shelter for which we are most during the very unprecedented Our Coast Shelter Corporate work, to help prepare and serve appreciative. times COVID-19 presented us. Volunteers are another source of meals within our Coast Communi- Our monthly ‘Volunteer Updates’ people power, who hugely support ty Centre. Committed and always Congratulations Sanitarium were established in this period, the people we serve. When teams punctual, the Sanitarium team the Health Food Company for to ensure we kept our concerned pull together for a common char- turn up once a month to cook achieving, the Excellence in volunteers informed during our itable goal, such as volunteering and serve a delicious and healthy Corporate Volunteering category temporary volunteer closure and at one of our Shelters to fund and lunch, which is highly valued at Volunteering Central Coast’s remain connected to our contin- help beautify the garden, give the by Coast Shelter's patrons. The National Volunteer Week 2020 ued efforts, as we kept serving in interiors a lift with a fresh coat of rotating Sanitarium teams are not awards. Coast Shelter is looking innovative ways. paint or cooking for people doing expert cooks but humble employ- forward to watching Sanitarium it tough, this fosters a strong Of all our programs, the Coast ees who genuinely want to assist be presented with their award by employee bond and renewed Community Centre enjoys a good without recognition. Sanitarium local Mayor Lisa Matthews, which commitment to ensure everyone majority of volunteering support volunteers make the most sus- has been postponed to November pulls together. The people we through services like podiatry, tainable difference through their 4, 2020 due to the current serve are the ultimate recipients financial assessment, beauty long term support and service. COVID-19 climate. of this generosity, as they feel therapy, hair dressing, food truck Throughout the year, kindly do- the business community respects nated food from Sanitarium has 24 25 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

15 Schools making a difference to visited

Central Coast youth. 1,570 Students reached Love Bites Central Coast contin- Community I loved how we learnt about real life situations. ues to extend its reach, impact Year 10 student – Narara Valley High School and making a difference in the lives of young people across our local community. Despite The program was well presented with great student taking a break from face-to-face Relationships participation and engagement. workshops for term 2 courtesy Teacher – Lisarow High School of COVID-19 restrictions, Love “ Bites Central Coast continued 69 connecting with the community I loved learning, participating and feeling heard. Participating and supporting young people and Growth Year 10 student – Gorokan High School their families via development of facilitator digital connection points. numbers These digital innovations are a key aspect to the program’s development of a co-designed, Impact young person centred sustainable model of delivery and approach ” to practice, which has been a consistent message the program has been receiving from young Success 48 23 people. Community Participating sector partners Key achievements: teachers contributing • Development of the Love Bites Sustainability Central Coast website and digi- tal communication portfolio. • Creation of Respectful Relation- ships Education digital resourc- October 2020, yield results which es for students, parents and will inform future program devel- teachers to use during COVID-19 opment and provide a foundation isolation. for future evidence-based funding • Development of Love Bites Cen- opportunities. tral Coast co-designed Sustaina- Fostering relationships with key ble Resources Project. stakeholders means the program • Development of program will not only reach its DSS KPI of communications & marketing delivery to 41 learning environ- strategy. ments by June 2021, but exceed • Training of 24 new facilitators that milestone with 45 learning from 13 different government environments. and non-government organisa- Thank you to the Love Bites tions. Central Coast Steering Commit- Love Bites Central Coast is tee and our team of program anticipating an exciting year facilitators for the commitment ahead, as we continue working and dedication you continue to collaboratively with our valued provide the program. sector partners, to deliver the Love Bites CC Coordination Team: program across the community. David Nichols – Lexi Lovell Our research relationship with The www.lovebitescc.com.au University of Newcastle will, by David Nichols and Jasmin Hughes 26 27 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

Thank you, we could unsworth not do it without you. foundation.

We are so very grateful for the support and help people give us and we have tried to The Unsworth Foundation proudly them in bonding through wordless supporting our Child Inclusion communication, which has been make sure we recognise everyone and show how much we appreciate you all and the Program. shown to be crucial to a child’s development. This kind of commu- contribution you make to ending homelessness and domestic and family violence. Coast Shelter recognises that 192 nication affects the way a child most families coming into our develops mentally, physically, EAldi EOpen the Scroll EIt is wonderful to see so many groups service require more than just under 12 intellectually, emotionally and so- on the central Coast join together physical shelter. Most have been EBambi EOzHarvest cially. In fact, it is a main predictor with a common purpose of helping confronted by complex trauma of how well a child will progress E E throughout their life. Coast Shelter 3 Naughty Boys Pandora those in need. You continued to offer, positively, in both school and into even when we sadly had to say, has partnered with the Unsworth EAdviceco ERajhani Indian Restaurant, Wyoming their life. hopefully soon. This year, we con- Foundation over several years. Coast Shelter identifies that our EBarry and Elizabeth Frost ERecess Kitchen tinued to be supported by Rotary, This year, they have generously children are our future and we are donated funds to support an Service Clubs, in addition to schools, committed to not only supporting EBunnings West Gosford ERotary Brisbane Water innovative new program within fellowships, Freemasons, retirement our community in the now, but our Women’s Services to address ECaffe Jam ESanitarium villages, art groups, churches, quilters, also supporting them in estab- these needs. 192 CHILDREN E E men’s sheds, CWA’s, SMC Coasties, lishing a solid foundation, in order UNDER THE AGE OF Camp Breakaway Sebastian Foundation Coast Shelter’s Child Inclusion Zonta, sporting clubs, professional to attain their full potential. We 12 ACCOMMODATED ECentral Coast Law Society EService NSW firms and musicians, who all make a Program focuses on child-inclu- believe that by making the child sive practice, as a process of valuable contribution to their com- our focus, we are able to provide EClubs NSW Central Coast Region ESMC Coasties developmental consultation and munity. early interventions to enrich their therapeutic conversation. The lives and potentially, break the ECoast Community Car Club EStreet Smart Australia E Coast Shelter receives invaluable sup- primary goal of the child-inclu- cycle of our children entering into EConstruct Central Coast ETerrigal Vintage Fair port from various organisations, large sive model is to re-establish and domestic & family violence and and small. Their backing extends from maintain a secure emotional base homelessness as adults. E E di Matteos The Entrance Leagues Club fundraising, sponsorship, volunteer- for the child, post parental-sep- Coast Shelter sincerely thanks aration. EDomayne Bedding West Gosford EThe individual donors and supporters ing, donation boxes and donation of The Unsworth Foundation for their food, goods, and services. Without The program also addresses the ongoing support. This program is EDownsizing with Ease EThe KDR Group their support and the efforts of our emotional connection between made possible because of you. EErina Rotary EThe Marie Lowndes Foundation volunteers, we wouldn’t be able to mother and child and supports Thank you. provide this vital service to our com- E E Gosford City Rotary The Unsworth Foundation munity. EGosford Masonic Centre EUnity Bank Wyong ETo everyone in our community who EGosford Rotary EVivienne Court Trading has taken the time to support Coast Shelter during the year, thank you! E E Grace Church Peninsula Westfield Tuggerah EWe would like to make a special EGreen Point Christian College EWoolworths mention and acknowledge the late Raymond Maher for leaving Coast EHooded Change Towels EWRLCG Shelter a generous bequest in his will. EJulie’s Place EZonta Mr Maher’s achievements include founding the Central Coast Leagues EMars Foods Club in 1954, where he was President ETo our corporate volunteers and regu- EMunmorah United Bowling Club and Chairman of Directors until his lar school and committed community retirement in 2006. We are humbled ENorth Gosford Rotary groups who share their passion for and grateful for this foresight and giving back to the community with us ENourished Herbivore kindness. in the Community Centre and across EOne Path the organisation, we thank you.

28 29 COAST SHELTER Annual Report 2019/2020 COAST SHELTER Annual Report 2019/2020

it all adds up to income Financial 2020 Position helping people. 2020

Coast Shelter is committed to achieving and maintaining a financially Financial report Statement of Profit or Loss & other comprehensive Statement of Financial Position as at 30 June 2020 income for the year ended 30 June 2020 sound and well-managed organisation. This has been certified by our Jason Haynes CA annual financial audit which was undertaken by Hall Chadwick. All financial documentation, control and audit requirements related to Finance Manager funds provided by the Government are met. Note 2020 $ 2019 $ Note 2020 $ 2019 $

Restated ASSETS

CURRENT ASSETS ment in the growth of our charity to meet the Revenue 2 $9,730,645 $8,130,720 Coast Shelter Financial Finance Manager’s Report Cash and cash equivalents 4 4,257,818 6,216,975 Management ever changing needs of Homelessness and The 2020 Financial Year was challenging for Domestic and Family Violence on the NSW Employee benefits 3 (6,855,338) (6,614,954) Trade and other receivables 5 100,893 59,066 Coast Shelter has continued to achieve and the not-for-profit sector which had ongo- Central Coast. expense maintain a financially sound and socially ing pressure on donations and fundraising Other current assets 6 64,506 39,322 We are grateful to our generous supporters for responsible organisation. Coast Shelter strives activities. However, we are pleased to report enabling us to provide life changing assis- Depreciation 3 (802,271) (304,057) TOTAL CURRENT ASSETS 4,423,217 6,315,363 to be open, transparent and accountable for that Coast Shelter has experienced a positive tance this year. The net surplus of $343,793 how we operate and deliver services. This has trend in this area. A new event ‘Givit-19’ helped that was achieved in 2020 was a great result. been certified by our annual financial audit, raise additional funds to support the ongoing Finance expenses 3 (723) - NON-CURRENT ASSETS which was undertaken again this year by Hall operations of our Community Centre and we Property, plant and equipment 7 986,720 1,308,409 Chadwick. All financial documentation, control were generously supported by local donors and audit requirements related to funding, with both cash and in-kind goods. In 2020 Rental expenses 3 (52,844) (49,031) Right of use assets 8 26,145 - expenses, assets and liabilities were met. Coast Shelter raised a total of $627,000 for our Level 40, 2 Park Street, TOTAL NON-CURRENT ASSETS 1,012,865 1,308,409 vital programs and services and for invest- Sydney NSW 2000 Australia Repairs and (89,237) (61,038) maintenance TOTAL ASSETS 5,436,081 7,623,772

Insurance (35,338) (149,783) LIABILITIES Where the money came from CURRENT LIABILITIES Motor Vehicles expenses (155,414) (129,926) Trade and other payables 9 542,694 812,652 Government Grants $7,876,102 Provisions 10 398,780 408,192 Sub-Contractors (291,701) - Other Revenue $1,186,438 Deferred revenue 11 1,458,752 3,766,863 Lease Liabilities 12 2,745 - Other expenses (1,103,986) (766,369) Donations & Bequests $627,374 TOTAL CURRENT LIABILITIES 2,402,971 4,987,707

Surplus before $343,793 $55,562 income tax Investment $40,731 NON-CURRENT LIABILITIES Income tax expense 1(f) - - Provisions 10 134,296 104,769 Total $9,730,645 Lease Liabilities 12 23,725 - Surplus for the year $343,793 $55,562 TOTAL NON-CURRENT LIABILITIES 158,021 104,769 Other comprehensive - - TOTAL LIABILITIES 2,560,992 5,092,476 income NET ASSETS 2,875,089 2,531,296 Total comprehensive $343,793 55,562 income for the year EQUITY The accompanying notes form part of these financial statements Retained earnings 2,875,089 2,531,296 TOTAL EQUITY 2,875,089 2,531,296 The accompanying notes form part of these financial statements 30 31 join the fight to end homelessness and domestic & family violence.

MAKE A DONATION LEAVING A BEQUEST We accept money, food and all sorts If you wish to leave a donation of furniture donations that are new, in your will, you can find all our near new and gently used. If unsure, bequest information under call Coast Shelter for assistance. ‘Bequests’ on our website.

FUNDRAISE FOR US VOLUNTEERING Contact the fundraising team Our kitchen & programs are by calling Coast Shelter, for always looking for helping hands. forms and more information. Go to the Volunteer section of our website for forms.

MEMBERSHIP ADVOCACY Become a member by paying Raise your voice, be heard. an annual subscription. Our success comes from word Contact us for more information. of mouth and the community.

WHERE ARE WE: contact us on: SOCIAL MEDIA: 346 Mann Street, (02) 4325 3540 roundedfacebook Facebook: Coast Shelter North Gosford coastshelter.org.au roundedinstagram Instagram: coastshelter NSW 2250 [email protected] roundedtwitterbird Twitter: CoastShelter

Coast Shelter is registered with the independent national regulator of charities, the Australian Charities and Not-for-Profits Commission (ACNC).

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