2018 CLCNSW Directory.Pdf
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2018 Directory Community Compassion Justice What are Community Contents Legal Centres? What are Community Legal 2 Community legal centres (CLCs) are Centres? independent community organisations that provide access to legal services, What is Community Legal 3 with a particular focus on services Centres NSW? to disadvantaged and marginalised Using this Directory 4 people and communities and matters Frequently Asked Questions 6 in the public interest. (FAQs) Other Useful Services 8 CLCs have a distinctive role in the NSW community and legal sector by: Crisis Hotlines 10 • Providing general legal advice and Specialist Community Legal 12 assistance for socially and economically Centres disadvantaged people. This includes taking on strategic casework on matters that may Generalist Community Legal 26 affect many in the community; Centres • Addressing special areas or specific Suburb and Town Index 50 population groups through dedicated centres (e.g. tenancy, credit and debt, domestic and family violence); • Encouraging capacity building for people to develop skills for self-advocacy; and • Advocating for improved access to justice and more equitable laws and legal systems. There are currently 36 CLCs in NSW that are full members of the peak body, Community Legal Centres NSW (CLCNSW). CLCNSW also has several associate members who support the aims and objectives of the organisation. 2 2 Being members of this peak body means that CLCs are able to be accredited by the What is Community National Association of Community Legal Centres (NACLC), and bear the NACLC Legal Centres NSW? trademark. The NACLC trademark signifies that the organisations are committed to Community Legal Centre Service Standards, Risk Management Guidelines, community Community Legal Centres NSW involvement principles, and professional (CLCNSW) is the peak body standards for CLCs. representing the network of community legal centres (CLCs) throughout NSW. Its 36 members include generalist and specialist CLCs. Resourced by a state office, CLCNSW provides services to member CLCs in the areas of: • Sector support and development; • Communications and information; and • Legal policy development and advocacy. What a CLC can do CLCNSW represents the interests of CLCs Individual CLCs provide advice and assistance in NSW, coordinates strategic direction and on a range of legal issues. Most centres development for the sector as a whoWWle, provide face-to-face legal advice as well as and liaises and negotiates with government information over the phone. Many centres on relevant legal, equity, funding and program hold day-time and evening interview and issues. advice sessions. Please contact the centre The CLCNSW state office provides information directly to make an appointment or to find out and referrals to appropriate CLCs or other the times for advice sessions. organisations, however the office itself does Along with individual cases, community legal not provide legal advice. centres can take on cases for large groups of people (e.g. class actions) or test cases where the problem involved will affect a significant part of the community. CLCs often take on cases where NSW government legal aid is not available or where a centre may have particular expertise in an area of law (e.g. discrimination). 3 SECTION 3 Using this Directory Suburb and town index The third section provides an alphabetical list of suburbs and towns across NSW to help locate the nearest generalist community legal centre for a client. This directory provides contact details for community legal centres in New NOTE: There are some geographic areas of NSW that do not have a generalist South Wales. It has three sections. CLC. These are listed in the index, with ‘No Generalist Community Legal SECTION 1 Centre’ in the Centre column. All people All specialist community legal centres needing assistance with a NSW legal in alphabetical order problem, including those who live outside of a CLC catchment area, can contact Specialist centres are those which service LawAccess on 1300 888 529 for free the whole state and provide assistance to a legal information. specific group of people, or to people affected by a particular area of the law. Culturally and linguistically diverse SECTION 2 clients All generalist community legal Telephone Interpreter Service (TIS National) centres in alphabetical order Ph: 131 450 or 1800 131 450 Generalist centres are those which offer If a person needs an interpreter: a broad range of legal assistance and • Call TIS National on 131 450 (this is the information to their local community, and are human service) or 1800 131 450 (this is located across NSW. automated voice-prompted service). • Tell them the language the person speaks NOTE: If a CLC has provided an • Give TIS the telephone number of the administration phone number, this is not community legal centre the client wishes to to be given to members of the public. contact. Administration numbers are provided in this directory so that a community or TIS National is an interpreting service government worker may contact a centre provided by the Department of Immigration directly; this could be in the case of an and Border Protection for people who do urgent need to discuss a ‘warm referral’. not speak English, and for agencies and If a client requests a CLC’s contact businesses that need to communicate with number, please provide them with the their non-English speaking clients. advice line number or refer them to the The TIS National immediate phone website. interpreting service is available 24 hours a day, every day of the year, for the cost of a 4 4 local call for any person or organisation in People with tenancy problems should visit Australia who needs an interpreter. www.tenants.org.au and use the Contact Us box to find the client’s local tenant advocate. Multicultural NSW Language Services Alternatively, call the Tenants’ Union on Ph: 1300 651 500 8117 3700 for referrals and back-up by CLC staff. Clients can also call 1800 251 251 on Multicultural NSW Language Services Mondays only for initial advice. provides comprehensive interpreting and translation services in 104 languages and dialects, including Auslan (Australian sign language). CLCs should use TIS National for interpreting needs where possible. If this is not possible, contact Multicultural NSW Language Services. In some circumstances where interpreting is required or arranged through a CLC, a fee- waiver may be available. For bookings that do not have their fee waived, Legal Aid NSW will, in many circumstances, reimburse the costs of interpreters for CLC appointments. To receive reimbursement of interpreting costs, the CLC should send the request to the State Program Manager at Legal Aid NSW. Clients with disability Access for people with disability varies between centres. Please contact the centre to confirm access and to allow time to make suitable arrangements if needed. Clients with tenancy problems Tenants’ advocacy and advice services across the state provide free legal information and related services to support disadvantaged tenants. Some tenants’ advocacy and advice services are in CLCs, and others are stand- alone services. 5 5 The answers to these questions may then Frequently Asked restrict the service offered. If a person is earning a medium to high income, and action Questions (FAQs) beyond just obtaining legal advice is required, a CLC will generally indicate it cannot take the matter further. Referrals to private practitioners will then be made. Who can a person contact if they have a legal problem and are not sure Is the service free? where to start? CLC services are usually offered for free. LawAccess NSW is the best place to start to Some centres may charge for costs or resolve a legal problem in NSW, as they will be disbursements associated with casework. able to provide legal information and a referral That is, if a case is taken to court, the CLC to the most appropriate service to assist your may ask the person to pay the costs of the client. In some cases they may provide legal matter, such as court filing fees, printing and advice over the telephone. other disbursements. Phone LawAccess NSW on 1300 888 529. Some CLCs provide fee-based training to organisations and communities to cover Who can get help from a CLC? the costs of providing the training, such as printing and venue hire. Community Legal Centres can give free legal information to almost everyone who lives in their local area or is looking for advice in Does a person have to go to the CLC an area of law they specialise in. However, located in the area they live in, or can due to limited resources, CLCs often cannot they go to any of them? provide further ongoing assistance. Where a centre can help, they usually help people who Generally a CLC will provide services only cannot afford a private solicitor and/or are to those people who live in their geographic unable to access Legal Aid NSW. catchment area. Some CLCs see clients who both live and work in their catchment areas. Many CLCs have a client intake policy. These are questions a CLC will ask a person to help In exceptional cases a CLC may refer a client the CLC decide whether it is able to assist to another CLC, however this would only occur the person with their legal issue. CLCs have after the two CLCs have discussed the matter this intake policy to ensure they are providing and have agreed to refer the matter. services to those in most need. For instance, a CLC may ask the person What is a ‘warm referral’? where they live to ensure that they are in A ‘warm referral’ occurs where an their catchment area. They will also likely ask organisation, such as a CLC, has discussed an what area of law they have a problem in to individual’s matter with another organisation, ensure that they are the right people to help and that second organisation then agrees to them.