Vendor List 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 2

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2 Vendor List

One of the most frustrating things about supporting PCs is finding a specific adapter board, part, driver program, or whatever you need to make a system work. If you are supporting or installing products, you will need access to technical support or documentation for products you might not have purchased. Over the years, I have compiled a list of companies whose products are popular or whose products I have found to work exceptionally well. I use these contacts regularly to provide information and components that enable me to support PC systems effectively. Many of these companies have been mentioned in this book, but others not specifically mentioned have been added here. These companies carry many computer products you will have contact with or that I simply recommend. I have tried to list as many vendors as possible. These vendors are important in day-to-day work with PC systems and can supply documentation for your components, provide parts and service, and be used as a source for new equipment and software. This list is as up-to-date as possible, but companies move or go out of business all the time. If you find any information in this list that is no longer accurate, please leave me a message at [email protected]. Although originally exclusively the domain of computer enthusiasts, today almost all companies use Internet Web sites to provide a high level of technical support. Through a company-run Web site, you can receive detailed technical support on that company’s products and download product literature and reference materials. I usually find the level of online support is superior to traditional phone support, especially because I don’t have to wait on hold! A few companies still provide BBS support, but the popularity of the Web has caused most companies to discontinue their BBS support. With each company listing, I have included both standard phone numbers and 800 numbers where possible, so U.S. and international readers can easily contact these companies. Also included are fax numbers, Web site addresses, and BBS numbers (where available). I have not included any communications parameter settings, but virtually all BBS systems support 28.8K (V.34) connections. Some companies run a FAXback system, an automated system through which you can request product and technical information to be sent directly to your own fax machine. FAXback systems are an excellent way to get immediate documentation and technical support. If you discover any such information that I have not included, please email me detailing what you have found. Finally, each listing includes a short description of the products or services the company provides. I use this vendor list constantly; I hope you find it as useful as I do! As an improvement to this 15th Edition, I’ve added a categorical listing of products and services at the end of this list. If you need to find a product but don’t know which company makes it, look up the category at the end of the vendor list, find the vendor(s) that makes or sells this type of product, and then look up the contact information. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 3

Vendor List 3

#1-PC Diagnostics Company (the ESD Division of Windsor Technologies, Inc.) 130 Alto Street San Rafael, CA 94901 Phone 415-456-2200 Fax 415-456-2244 Web www.tufftest.com Email [email protected] Manufactures #1-TuffTEST-Pro, an excellent high-end, service-technician-level, PC diagnostics, and troubleshooting program that can be downloaded from its Web site. Other downloadable diagnostic products available include the #1-TuffTEST automatic PC testing program and the free #1-TuffTEST-Lite. 3Com Corp. 5500 Great America Parkway Santa Clara, CA 95052-8145 Phone 408-326-5000 Sales 800-638-3266 (NET3COM) Fax 408-326-5001 Web www.3com.com Manufactures network switches and NICs for enterprise and small-business customers; Wi-Fi-compliant wireless LAN hardware; networked telephony solutions; and Bluetooth, 10/100 Ethernet, and 56Kbps modem/LAN PC Cards. Also offers IP-based telecommunications infrastructures and service platforms through its wholly owned CommWorks Corporation subsidiary (www.commworks.com). 3D Labs (see Creative Labs, Inc.) 3Dfx Interactive, Inc. (out of business) Driver Web Sites www.voodoofiles.com www.windrivers.com

The former creator of Voodoo-series 3D accelerator chipsets went out of business in late 2001 and no longer provides any technical support. The Web sites listed here provide the latest available drivers, including beta drivers for Windows XP. A.K. Stamping Company, Inc./Globe Manufacturing Sales 1159 U.S. Route 22 Mountainside, NJ 07092 Phone 908-232-7300 Fax 908-232-4729 Web www.akstamping.com Manufactures assorted PC adapter card brackets, connector shells, Compact PCI, PC Card kits, and board-level shields sold by its sales arm, Globe Manufacturing Sales, Inc. (www.globebrackets.com). 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 4

4 Vendor List

Aavid Thermalloy LLC 80 Commercial St. Concord, NH 03301 Phone 603-224-9988 Fax 603-223-1790 Web www.aavidthermalloy.com The first ISO-certified heatsink manufacturer in North America, Aavid Thermalloy manufactures a line of excellent CPU and graphics chip heatsink products, including versions with built-in ball-bearing fan modules, as well as cooling products for other electronics products. ABIT Computer (USA) Corporation 45531 Northport Loop West (Corporate) 46808 Lakeview Blvd. (RMA Center) Fremont, CA 94538 Phone 510-623-0500 Fax 510-623-1092 Technical Support 510-492-0968 RMA Center 510-492-0882 RMA Fax 510-623-0443 Web www.abit-usa.com RMA Web Site www.abitusa-rma.com Manufactures an excellent line of PC motherboards in ATX form factors for use with Intel and AMD CPUs. Its motherboards are known for having jumperless and switchless software configurations. It also manufactures multimedia speaker and I/O devices as well as graphics cards based on NVIDIA GeForce-series chipset products. Accurite Technologies, Inc. 48460 Lakeview Blvd. Fremont, CA 94538-6532 Phone 510-668-4900 Fax 510-668-4905 Web www.accurite.com Email [email protected] or [email protected] Manufactures floppy drive diagnostic products, PC Card (PCMCIA) diagnostic products; compact USB and IEEE-1394 hubs; Compact Flash (CF) adapters; PC Card (PCMCIA), USB, and IEEE-1394-based hard drive subsystems; PC Card (PCMCIA)-based floppy and LS-120 SuperDisk drives; and CF and PC Card development products. Floppy drive diagnostic products include the Accurite Drive Probe and Drive Probe Advanced Edition floppy drive diagnostics programs; HRD, DDD, and AAD industry-standard test disks; and a reference disk for certifying floppy disk testing hardware. PC Card (PCMCIA) products include the PC ExtenderCard, the PC ReportCard (a PCMCIA diagnostic card), the HeadstartCard (a PCMCIA developers’ kit), the Travel Floppy (a PCMCIA interfaced floppy drive subsystem), the Travel 120 (a SuperDisk LS-120 PC Card interfaced high-capacity floppy drive), and the Travel HD (a 10GB or larger external hard disk available with PC Card, USB, or IEEE-1394 interfaces). 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 5

Vendor List 5

Acer America Corp. 2641 Orchard Pkwy. San Jose, CA 95134-2073 Phone 408-432-6200 Toll-free 800-733-2237 (SEE-ACER) Fax 408-922-2933 Sales Fax 254-298-4164 Tech Support 800-816-2237 Tech Support Acer Aspire 800-610-2237 Notebook/Desktop/Server 800-816-2237 Technical Support Web aac.acer.com U.S. operations of one of the top ten branded worldwide PC vendors. Manufactures complete desktop and notebook systems, tablet PCs, servers, and monitors. For motherboards and components, see the entry for Aopen America, Inc. For scanners, optical drives, keyboards, and projectors, see the entry for BenQ (formerly Acer Communications and Multimedia America). Acer Laboratories, Inc., USA (see ALi Microelectronics Corporation, USA) Acme Electronics, LLC (formerly Acme Electric/Electronics Division) 9962 Route 446 Cuba, NY 14727 Phone 585-968-2400 Fax 585-968-3948 Live Wire Express (Repairs) 585-968-2401 Live Wire Express Fax 585-968-3770 Web www.acmedevelopment.com Manufactures custom electronics for OEM suppliers. Acterna, LLC 12410 Milestone Center Dr. Germantown, MD 20876 Phone 800-638-2049 Toll-free 800-729-9441 Product Service 866-228-3762 (ACTERNA) Web www.acterna.com World’s largest provider of test and management solutions for optical, transport, access, and cable networks. Provides test and management products for all major network types, including ATM, FDDI, Fast Ethernet, Gigabit Ethernet, wireless, DSL, and many others. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 6

6 Vendor List

Adaptec 691 S. Milpitas Blvd. Milpitas, CA 95035 Phone 408-945-8600 Fax 408-262-2533 Sales 409-957-7274 Sales Toll-free 800-442-7274 Customer Service 408-957-2550 RAID/Fibre Channel/External 321-207-2000 Storage All Other Products 408-934-7274 Web www.adaptec.com A leading supplier of high-performance I/O solutions, including a broad array of SCSI, SCSI and ATA RAID, iSCSI, Serial Attached SCSI, USB 2.0, IEEE-1394 host adapters, video capture and creation products, as well as high-performance Fast Ethernet NICs, Wi-Fi wireless products, and software. Its SCSI host adapters have become a de facto standard and have an enormous amount of third-party support. Its USBXchange and USB2Xchange allows USB 1.1 and 2.0 ports to attach to external SCSI peripherals. Also acquired Future Domain and DPT (Distributed Process Technology) and supports their products. For former Adaptec-brand software such as Easy CD Creator Platinum and others, see the entry for Roxio, Inc. Adobe Systems, Inc. 345 Park Avenue San Jose, CA 95110-2704 Toll-free 800-833-6687 Phone 408-536-6000 Fax 408-537-6000 Web www.adobe.com Manufactures (and created) the PostScript language and a variety of graphics software for Web, print, ani- mation, and ePaper uses, as well as Type 1 PostScript fonts. Publisher of PageMaker, Illustrator, Acrobat, FrameMaker, InDesign, GoLive, PhotoDeluxe, Photoshop, Photoshop Elements, TypeManager and PostScript fonts (for DOS and Macintosh systems), AfterEffects, Premiere, Streamline, and other titles. ADP Hollander Company Company: 14800 28th Avenue N. #190 Plymouth, MN 55447 Phone 800-825-0644 Fax 800-933-0039 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 7

Vendor List 7

Orders: P.O. Box 59265 Minneapolis, MN 55495-9824 Phone 800-761-9266 Fax 800-825-1124 Web www.hollander-auto-parts.com Email [email protected] Publishes automotive parts interchange manuals in print and electronic form for current and classic cars. Advanced Digital Information Corporation Corporate Headquarters: 11431 Willows Road NE Redmond, WA 98052 Postal Address: P.O. Box 97057 Redmond, WA 98073-9757 Phone 425-881-8004 Toll-free 800-336-1233 Fax 425-881-2296 Web www.adic.com Email [email protected] Manufactures high-capacity tape libraries, storage network appliances for Storage Area Networks (SANs), and software for Hierarchical Storage Management (HSM) and archiving. Advanced Logic Research (ALR) (see Gateway) Advanced Micro Devices (AMD) One AMD Place P.O. Box 3453 Sunnyvale, CA 94088 Phone 408-732-2400 Toll-free 800-538-8450 Tech Support for CPUs 408-749-3060 Tech Support: Other Products 408-749-5703 Toll free non-CPU Products 800-222-9323 Web www.amd.com Tech Support Email [email protected] Manufactures Intel-compatible desktop and mobile CPU chips including the K6 series, Duron, Athlon, Athlon XP, Athlon 64, and Opteron. AMD also produces motherboard chipsets, embedded processors, flash memory, and connectivity chipsets. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 8

8 Vendor List

Advanced Personal Systems 105 Serra Way, PMB 418 Milpitas, CA 95035 Phone 408-298-3703 Fax 925-862-2019 Web www.syschk.com Email [email protected] Manufactures the excellent SysChk diagnostics program, which provides valuable information about devices installed in your system. Advisor Media, Inc. Location: 4849 Viewridge Avenue San Diego, CA 92123 Mail: P.O. Box 429002 San Diego, CA 92142 Phone 858-278-5600 Fax 858-278-0300 Email [email protected] [email protected] or Web advisor.com The publisher of a wide variety of magazines and journals for programmers, Internet issues, and developers. The company publishes Mobile Business Advisor, Internet Security Advisor, FoxPro Advisor, WebSphere Advisor, FileMaker Advisor, Lotus Advisor, FoxPro Advisor, Access VB-SQL Advisor, Component Advisor, Unicenter Advisor, VB.NET Advisor Journal, and Lotus Admin Advisor. It also offers Advisor Academy CD- based training courses, e-newsletters, developer conferences, and Web-based information. Aeronics, Inc. (see East/West Manufacturing Enterprises, Inc.) ALi Microelectronics Corporation, USA (formerly Acer Laboratories, Inc., USA) 525 E. Brokaw Road San Jose, CA 95131 Phone 408-452-4900 Fax 408-452-4935 U.S. Web Site www.aliusa.com Web www.ali.com.tw U.S. division of ALi Corporation (formerly Acer Laboratories, Inc.), manufacturer of chipsets for PC motherboard, multimedia, USB, RS-232, and RTC applications. Its M1687 chipset is one of the first to support the new Athlon 64 processor. It also offers ALiMaGiK, MobilMaGik, and Aladdin Pro chipsets for Pentium 4, Pentium III, and Athlon-series desktop and notebook computers. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 9

Vendor List 9

Alienware Corporation 12400 Southwest 134th Court, Bay 8 Miami, FL 33186 Phone 305-251-9797 Sales 800-494-3382 Fax 305-259-9874 Tech Support 866-287-6727 Web www.alienware.com A leading manufacturer of desktop, small-form-factor, and portable computer systems for hard-core gamers. Also manufactures systems designed for general users, CAD, digital video editing, and Windows XP Media Center. ALPS Electric 5295 Hellyer Avenue San Jose, CA 95138 Phone 408-361-6400 Fax 408-226-7301 Web www.alpsusa.com Web Site for Alps MD www.buyalps.com Series Printer Supplies Email [email protected] Manufactures tactile-feedback keyboard switches, mice, touchpads, LCD displays, printers, Bluetooth modules, and other components for OEM sales. Also manufactured the MD series of micro-dry ink printers formerly sold at retail; go to www.buyalps.com for supplies. Altex Electronics, Ltd. 11342 IH 35 North San Antonio, TX 78233 Phone 210-655-8882 Toll-free Orders 800-531-5369 Fax 210-637-3250 Order Fax 210-637-3264 Web www.altex.com Sales Email [email protected] Supplies retail and mail-order computer and electronics parts at this and other Texas locations. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 10

10 Vendor List

Altiris Americas 588 W. 400 S. Lindon, UT 84042 Phone 801-226-8500 Toll-free 888-252-5551 Fax 801-226-8506 Support Email [email protected] Sales Email [email protected] Web www.altiris.com Formerly Previo. Provides support, configuration, asset management, remote control, software distribution, and other services for new computers and IT organizations. Owns Carbon Copy and Tekworks. Amazon.com, Inc. P.O. Box 81226 Seattle, WA 98108-1226 Phone 206-266-1000 Fax 206-266-4206 Web www.amazon.com An online bookstore and much more. Millions of people in more than 220 countries have made Amazon the leading online shopping site. It has a huge selection of products, including millions of books, CDs, videos, DVDs, toys and games, and electronics. America Online 22000 AOL Way Dulles, VA 20166-9323 Member Services 800-827-6434 Windows Tech Support 888-346-3704 Mac Tech Support 888-265-8007 Sales and Billing 888-265-8003 TTY 800-759-3323 Headquarters 703-265-2120 Web www.corp.aol.com Provides a popular online service that allows access to its own network and the Internet; owner and marketer of CompuServe online service and Netscape products. Also owns ICQ and AOL Instant Messenger Internet messaging products, Digital City portal service, AOL Moviefone movie ticketing service, MapQuest online driving map service, and Winamp MP3 player and online music site. A division of AOL Time Warner. American Megatrends, Inc. (AMI) 6145-F Northbelt Parkway Norcross, GA 30071-2976 Phone 770-246-8600 Fax 770-246-8790 Sales 800-828-9264 Tech Support 770-246-8645 Web www.ami.com Support Email [email protected] 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 11

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As a core technology provider, American Megatrends develops and provides superior system-level technologies including SCSI RAID products, AMIBIOS, motherboards, IDE host adapters, server management, network attached storage, and diagnostics utilities such as AMIDiag for DOS, AMIDiag Suite for Windows, and the PC Defender series. American National Standards Institute (ANSI) Headquarters: 1819 L. Street NW Washington, DC 20036 Phone 202-293-8020 Fax 202-293-9287 New York City Office: 25 West 43rd Street New York, NY 10036 Phone 212-642-4900 Fax 212-398-0023 Web www.ansi.org Email [email protected] ANSI committees set standards throughout the computer industry. Copies of any ANSI-approved standard can be ordered here. American Power Conversion (APC) 132 Fairgrounds Road West Kingston, RI 02892 Phone 401-789-5735 Toll-free 800-788-2208 Sales 877-272-2722 Tech Support 800-555-2725 Fax 401-789-3710 Web www.apcc.com Manufactures a popular line of power protection, monitoring, and management equipment for workstation and network use. AMP, Inc. (see Tyco Electronics Corporation [AMP]) Andromeda Research Labs P.O. Box 222 Milford, OH 45150 Phone 513-831-9708 Fax 513-831-7562 Web www.arlabs.com Email [email protected] Manufactures an excellent EPROM and electronic device programmer (EPROM+) that runs from a PC parallel port. The device can program up to 16M UV and Flash EPROMS, plus more. The included software runs under DOS, Windows 3.1, Windows 9x/Me, and Windows 2000 on any PC-compatible computer. A low-cost optional BIOS Backup & Repair Kit enables you to make a backup copy of your Flash BIOS. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 12

12 Vendor List

Anna Technology, Inc. (see RTG Books for Annabooks titles) Antec, Inc. 47900 Fremont Blvd. Fremont, CA 94538 Phone 510-770-1200 Fax 510-770-1288 Web www.antec-inc.com Manufactures a popular line of system enclosures for standard and rackmount systems. Also manufactures power supplies with capacities up to 550 watts, as well as cooling and case customization products. Anvil Cases 15650 Salt Lake Avenue City of Industry, CA 91745 Phone 626-968-4100 Sales 800-359-2684 (FLYANVIL) Fax 626-968-1703 Web www.anvilcases.com Manufactures heavy-duty equipment shipping and transit cases and custom-engineers cases to customers’ requirements. Its major online dealer (Root International, Inc.) can be contacted at www.anvildealer.com. Aopen America, Inc. 1911 Lundy Avenue San Jose, CA 95131 Phone 888-97-AOPEN (972-6736) Technical Support 510-489-8928 Web usa.aopen.com FTP ftp.aopen.com Manufacturer of a popular line of components, including motherboards, cases, monitors, power supplies, all types of add-on cards, optical storage, keyboards, and mice. Popular source used by many “white-box” system vendors. Manufacturer of motherboards with vacuum-tube audio for richer sound. Apple Computer, Inc. 1 Infinite Loop Cupertino, CA 95014 Phone 408-996-1010 Toll-free 800-538-9696 Sales 800-MY-APPLE (692-7753) 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 13

Vendor List 13

AppleCare Tech Support: Extended Service and Support 800-275-2273 90-Day Warranty 800-275-2273 Legacy 800-767-2775 Education 800-800-2775 Apple Software Upgrade Center 800-785-9445 Web www.apple.com Manufactures several lines of personal computers under the iMac, iBook, PowerMac, and PowerBook brand names. Also makes peripherals such as the large-screen LCD Cinema Display and DVD recorder and software, including QuickTime, MacOS, AppleWorks, and the i-series of multimedia programs. Arco Computer Products, LLC 3100 N. 29th Ct. Hollywood, FL 33020 Phone 954-925-2688 Sales 800-458-1666 Fax 954-925-2889 Tech Support 954-925-7347 Web www.arcoide.com Sales Email [email protected] Tech Support Email [email protected] Manufactures the DupliDisk2 and 3 series of IDE RAID 1 disk mirroring subsystems for the PC and MacOS. Also makes slot and bay-mounted RAID controllers for IDE and FireWire interfaces and sells high-performance 3 1/2'' 7,200rpm drives for DupliDisk3 systems. ARI Service (Division of InteliSol, Inc.) InteliSol, Inc., Contact Information: 1001 NE Loop 820 Suite 300 Fort Worth, TX 76131 Phone 817-230-5000 Email [email protected] Web www.intelisol.com or www.ari-service.com Provides information, drivers, and replacement parts for AST-brand hardware purchased before February 1999. Parent company specializes in outsourcing warranty, repair, and tech support services. Arrow Electronics 50 Marcus Drive Melville, NY 11747 Phone 631-847-2000 Sales 877-237-8621 Web www.arrow.com Distributor of millions of computer parts and components; offers online ordering of parts by manufacturer and part number. Parent company of Gates/Arrow, a major distributor to computer mail-order and retail stores. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 14

14 Vendor List

Arrowfield International, Inc. 2812-A Walnut Avenue Tustin, CA 92780 Sales 800-227-9628 Phone 714-669-0101 Fax 714-669-0526 Web www.arrowfieldinc.com Email [email protected] Manufactures the SIDEKICKS series of disk drive brackets, rails, slides, cable adapters, bezels, cabinets, and complete drive upgrade and repair assemblies for standard PC-compatibles, notebook computers, and popular PC and server brands. Arrowkey, Inc. 101 Schelter Road, A202 Lincolnshire, IL 60069-0363 Sales 888-759-0600 Phone 847-415-2377 Fax 847-415-2993 Web www.arrowkey.com Email [email protected] The largest seller of CD/DVD diagnostics, data integrity, and data recovery software. Its products include CD/DVD Diagnostic, AccuBurn-R, and CD Rx Data Retriever. CD Rx Data Retriever Platinum is a bun- dled solution including both CD Rx Data Retriever and AccuBurn-R. The CD/DVD Inspector program is used for intensive data analysis and extraction in data recovery, forensics, and law enforcement. Association of Shareware Professionals (ASP) ASP Ombudsman: P.O. Box 1522 288 E. Walnut St. Martinsville, IN 46151 Phone 317-888-2194 Fax 317-888-2195 Email [email protected] ASP President: P.O. Box 2209 Dublin, CA 94568 Phone 925-828-5892 Web www.asp-shareware.org Email [email protected] The ASP sets standards for shareware products and provides an ombudsman for disputes between users and authors. It also provides marketing information for shareware authors and distributors. AST Computer, Inc. (out of business) For drivers and information on AST-brand hardware purchased before February 1999, see the listing for ARI Service. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 15

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Astec America, Inc. (a division of Emerson) 5810 Van Allen Way Carlsbad, CA 92008 Toll-free 888-41-ASTEC (412-7832) Phone 760-930-4600 Fax 760-930-4700 Web www.astec.com Manufactures high-end power supplies for PC systems and many other applications. Astec power supplies are used as OEM equipment in many of the top manufacturers’ systems, including IBM and others. ASUS Computer International America (ASUSTeK) 6737 Mowry Avenue Mowry Business Center, Bldg. 2 Newark, CA 94560 Phone 502-995-0883 Fax 502-608-4555 Email [email protected] Tech Support by Product: Fax 502-933-8713 Notebook Computer 877-918-ASUS (918-2787) Notebook Computer Email [email protected] Motherboard and Other Products 502-995-0883 Motherboard Email [email protected] RMA Support [email protected] Web usa.asus.com Manufactures a popular line of PC-compatible motherboards, bare-bones servers, notebook computers, graphics accelerators, SCSI and Fast Ethernet cards, Internet broadband (cable modem, DSL, and VoIP) devices, and optical drives. ATI Technologies, Inc. 1 Commerce Valley Drive East Markham, Ontario, Canada L3T 7X6 Phone Sales 905-882-2600 Tech Support: Products Built by ATI 905-882-2626 Complimentary (for Register Products) After 30 Days of Purchase 900-733-2841 ($1.25 USD per min.) Tech Support Powered by ATI 900-733-2843 ($2.45 USD per min.) Fax 905-882-2620 Web www.atitech.com Manufactures a popular line of high-performance PC video adapters based on RADEON 9xxx, RADEON 8500, RADEON 7xxx, RADEON, Mobility RADEON, Rage 128 Pro, Rage 128, and Rage Pro chipsets. Also makes the Fire GL series workstation adapters based on IBM and RADEON chipsets. ATI board-level and chipset products are found in desktop and notebook computers and set-top boxes from many manufacturers around the world. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 16

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Autodesk, Inc. 111 McInnis Parkway San Rafael, CA 94903 Phone 415-507-5000 Fax 415-507-5100 Autodesk Store 800-964-6432 Customer Service Toll-free 800-538-6401 Fax 603-621-3387 Email [email protected] Web usa.autodesk.com Support Web Site support.autodesk.com Manufactures AutoCAD software, related industry-specific titles, Autodesk Inventor 3D design software, and Autodesk VIZ (formerly 3D Studio VIZ) 3D design visualization programs. Autotime Corporation 6605 S.W. Macadam Avenue Portland, OR 97201 Phone 503-452-1455 Fax 503-452-8495 Web www.autotime.com Email [email protected] Manufactures the Hypercable, which transmits high-speed parallel data up to 200 feet. Hypercable- 1284 supports IEEE-1284 (EPP/ECP) devices up to 100 feet away. Autotime also sells the DIMM ID (with optional SO-DIMM adapter) and Processor Protector accessories for service technicians and the Syke Headphone Headband, which provides stereo music under extreme sports conditions. Award Software International, Inc. (see Phoenix Technologies, Ltd.) AZ-COM, Inc. 3343 Vincent Road, Suite D Pleasant Hills, CA 94523 Phone 925-947-1000 Fax 925-947-1900 Web www.az-com.com Email [email protected] Support Email [email protected] Manufactures a complete line of Bus-Extender cards for AGP, Compact PCI, PCI, ISA, EISA, MCA, VESA VL-Bus, NuBus, and MicroChannel. Also makes the three-part CompactPCI Backplane Protection System. These extenders allow you to easily insert and remove adapter cards for testing with the power on. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 17

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Belden Wire and Cable Company—Electronics Division 2200 U.S. Highway 27 S. Richmond, IN 47374 Phone 765-983-5200 Sales 800-235-3361 Fax 765-983-5294 Web bwcecom.belden.com Email [email protected] Manufactures cable and wire products for AV, LAN, and PC uses. BenQ America Corp. (formerly Acer Peripherals America & Acer Communications and Multimedia) 20480 E. Business Parkway City of Industry, CA 91789 Phone 909-569-0700 Presales/Rebate Information 866-700-2367 Toll-free Customer Service Toll-free 888-723-2238 Tech Support 800-452-2237 Web www.benq.com Email Customer Service [email protected] Produces a popular line of display products (LCDs, CRTs, plasmas, and projectors), scanners, digital cameras, optical drive products (CD-ROM, DVD-ROM, and CD-RW drives), keyboards, mice, cell phone products, broadband, and peripherals. Berkshire Products P.O. Box 1015 Suwanee, GA 30024 Phone 770-271-0088 Fax 770-932-0082 Web www.berkprod.com or www.pcwatchdog.com Manufactures the PC Watchdog system monitor series for ISA, PCI, USB, and serial port interfacing, including temperature alarm. These boards and external devices can automatically restart a server or other system that has locked up. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 18

18 Vendor List

Bitstream, Inc. 215 First Street Cambridge, MA 02142-1270 Phone 617-497-6222 Sales 800-522-3668 Fax 617-868-0784 or 617-868-4732 Web www.bitstream.com Email [email protected] Support Email [email protected] Manufactures TrueType and Type 1 fonts and font management for web developers, software developers, and end users. Also developed the ThunderHawk wireless Web browser solution for Web-enabled cell phones and PDAs. Black Box Corporation 1000 Park Drive Lawrence, PA 15055-1018 Phone 724-746-5500 Fax 724-746-0746 Web www.blackbox.com Email [email protected] A leading direct marketer of computer communications and networking products and services, including network equipment, specialized power protection, cables, and connectors for a variety of applications. Boca Research, Inc. (see Zoom Telephonics, Inc.) Borland (previously Inprise) 100 Enterprise Way Scotts Valley, CA 95066 Phone 832-431-1000 Sales 800-457-9527 Install Assistance 831-461-9144 Support Sales 831-431-1064 Web www.borland.com Software manufacturer of Borland C++, JBuilder, Delphi, Kylix, Enterprise Server, InterBase, Entera, and AppCenter, among others. Bose Corp. The Mountain Framingham, MA 01701-9168 Phone 508-766-1099 Toll-free 800-WWW-BOSE (999-2673) Tech Support Toll-free 800-367-4008 Web www.bose.com Manufactures speakers, integrated amplifiers, and the famous Bose WaveRadio and WaveRadio CD systems. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 19

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Broderbund LLC (owned by Riverdeep Group plc) 500 Redwood Blvd. Novato, CA 94947 Phone 415-382-4400 Web www.broderbund.com Support Web support.broderbund.com Parent company for Broderbund, Parsons Technology, The Learning Company, and other brands of entertainment, education, lifestyle, and recreational software. Formerly Mattel Interactive. Products include Reader Rabbit, QuickVerse electronic Bible, Oregon Trail, Carmen Sandiego, American Greetings, PrintShop, Mavis Beacon Teaches Typing, and many others. For SSI software formerly distributed by Mattel Interactive, see the UBISoft Web site (www.ubi.com). For National Geographic software formerly distributed by Mattel Interactive, see the Encore Software Web site (www.encoresoftware.com). Brooktree Corporation (see Conexant Systems, Inc.) Buerg Software 139 White Oak Circle Petaluma, CA 94952 Phone 707-778-1811 Fax 707-778-8728 Web www.buerg.com Email [email protected] Manufactures an excellent line of shareware utility programs, including the popular LIST Plus and List Enhanced file-scanning programs. Byte Runner Technologies 1316 Willow Grove Drive Knoxville, TN 37932 Phone 865-470-4938 Sales 800-274-7897 Tech Support 865-693-5560 Fax 865-693-6785 Web www.byterunner.com Email [email protected] Manufacturer of high-speed ISA-bus and PCI-bus RS-232/422/485 serial and parallel cards; PCI-bus USB and IEEE-1394 cards; distinctive ring routers; and specialized USB adapters for network, Internet phone, and infrared use. The RS-232 serial port cards feature FIFO 16550, 16650, 16750, or 16950 UARTs, and both parallel and serial port cards can be set to a wide range of 8-bit and 16-bit IRQs to avoid conflicts; some models also allow IRQ sharing. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 20

20 Vendor List

Cables to Go (formerly CTG) 1501 Webster Street Dayton, OH 45404 Phone 937-224-8646 Customer Service 800-293-4970 Toll-free Fax 800-331-2841 Fax 937-496-2666 Support Email [email protected] Sales Email [email protected] Web www.cablestogo.com Manufactures and distributes a variety of cable, connector, power, testing, and switch products, including molded round Ultra ATA133 cables for better airflow inside high-performance PCs. CAIG Laboratories 12220 Thatcher Ct. Poway, CA 92064 Phone 858-486-8388 Fax 858-486-8398 Web www.caig.com Email [email protected] Manufactures and sells cleaners and lubricants for electronic applications, including R5 PowerBooster deoxidant, ProGold contact enhancer for plated contacts and connectors, and others. Canon USA, Inc. One Canon Plaza Lake Success, NY 11042 Phone Corporate Office 516-328-5000 Toll-free 800-828-4040 Web www.usa.canon.com Manufactures a popular line of inkjet and laser printers, multifunction devices, image scanners, video projectors, digital cameras, and micrographics equipment. Casio, Inc. 570 Mt. Pleasant Avenue Dover, NJ 07801 Phone 973-361-5400 Fax 973-361-3819 Tech Support Fax 973-361-3819 Tech Support Toll-free 800-962-2746 Web www.casio.com Manufactures digital cameras, Pocket PCs, personal data systems, multifunction devices, label printers, and digital watches (including GPS- and MP3-compatible models). Also sells software for personal PCs. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 21

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Centon Electronics, Inc. 20 Morgan Irvine, CA 92718 Phone 949-855-9111 Toll-free 800-836-1986 Toll-free Regional Sales 800-234-9292 Tech Support 800-9-Centon (923-6866) Fax 949-855-6035 Support Email [email protected] Web www.centon.com Manufactures memory enhancement kits, SIMM and DIMM modules, RAMBUS modules, DDR SDRAM modules, Compact Flash, and PCMCIA memory cards. Chemtronics (see ITW Chemtronics) Cherry Electrical Products Division, Cherry Corporation 11200 88th Avenue Pleasant Prairie, WI 53158 Phone 262-942-6500 Support Keyboards 800-510-1689 Web www.cherrycorp.com Manufactures a line of high-quality standard and specialized data-acquisition keyboards for PC systems, including models with built-in pointing devices. Parent Company Cherry Corporation also manufactures keyswitches, other types of electrical switches, speed and proximity sensors, and automotive modules. Chicago Case Company 4446 S. Ashland Avenue Chicago, IL 60609 Phone 773-927-1600 Toll-free 800-927-2602 Fax 800-333-8172 Web www.chicagocase.com Email [email protected] Manufactures equipment-shipping and travel cases, including custom designs. Chilton Books (see Delmar Learning) Chips and Technologies, Inc. (see Intel Corporation) 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 22

22 Vendor List

Ci Design Company 4320 East Miraloma Avenue Anaheim, CA 92807 Phone 714-646-0111 Fax 714-646-0266 Toll-free 800-576-5487 Web www.cidesign.com Manufactures server rack chassis and removable drive trays for RAID and SCA drives, universal drive mounting kits for floppy and hard drives, notebook drive caddies, and SCSI cables and terminators. Supports major brands of server and desktop computers. CIE America (out of business; see Citizen America Corporation for support for some CItoh-brand printers made by Citizen) Cirrus Logic, Inc. 4210 South Industrial Drive Austin, TX 78744 Phone 512-851-4000 Toll-free 800-888-5016 Fax 512-851-4977 Web www.cirrus.com Manufactures a line of chipsets for magnetic storage, optical storage, video recording, networking, consumer audio, professional audio, data acquisition, embedded processors, and communications circuits. Some products are sold under the Crystal, Maverick, and 3Ci brand names. Standard and enhanced (Windows 98/2000) drivers for former Cirrus Logic video card products are now supplied by Integrated Software and Devices Corporation (www.isdcorp.com). Cisco Systems, Inc. 170 West Tasman Dr. San Jose, CA 95134 Phone 408-526-4000 Toll-free 800-553-NETS (6387) Leading manufacturer of network hardware, software, and services. Citizen America Corporation 2102 Alton Parkway, Unit A Irvine, CA 92606 Phone 800-258-8529 Tech Support Email [email protected] Web www.citizen-america.com Manufactures a line of bar-code, dot-matrix, and portable printers for retail purchase. OEM products include floppy disk drives, printers, quartz crystals, oscillators, and LCD panels. Also provides sales, service, and support for CItoh printers made by Citizen. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 23

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CMD Technology, Inc. (see Silicon Image, CMD Storage Systems) Colorado Memory Systems, Inc. (see Hewlett-Packard Company) Columbia Data Products 925 Sunshine Lane Suite 1080 Altamonte Springs, FL 32714 Phone 407-869-6700 Sales 800-613-6288 Fax 407-862-4725 Web www.cdp.com Support Email [email protected] Manufactures the Persistent Storage Manager (PSM), which creates multiple point-in-time backup images for Windows 2000. Also makes the Open Transaction Manager (OTM) disk/volume backup software for Windows XP/2000/NT and NetWare, as well as the SnapTO data protection for Microsoft- GreatPlains accounting applications. SnapBack products are now sold and supported by SnapBack U.K. (www.snapback.com). Compaq Computer Corporation (see Hewlett-Packard Company) CompTIA (Computing Technology Industry Association) 1815 S. Meyers Road Suite 300 Oakbrook Terrace, IL 60181-5228 Phone 630-678-8300 Fax 630-268-1384 Web www.comptia.org A nonprofit trade association that sponsors the A+ Certification, Network+ Certification, i-Net+, Server+, Linux+, IT Project+, e-Biz+, CTT+, and Certified Document Imaging Architect (CDIA) certification programs. Microsoft’s new Microsoft Certified System Administrator (MCSA) certification accepts A+, Network+, and Server+ exams as electives. Compton’s New Media, Inc. (see Broderbund LLC) CompUSA, Inc. 14951 N. Dallas Parkway Dallas, TX 75254 Sales 800-COMPUSA (266-7872) Online Order Inquiries 800-653-3831 Tech Support 877-777-8324 Web www.compusa.com Computer retail superstores, mail-order, and online stores. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 24

24 Vendor List

CompuServe Interactive Services, Inc. (CIS) Phone 800-848-8990 Web www.compuserve.com A leading online information and messaging service oriented to business users. Owned by AOL. See the America Online listing for other information. Computer Discount Warehouse (CDW) 200 N. Milwaukee Avenue Vernon Hills, IL 60061 Phone 847-465-6000 Fax 847-465-3444 Sales 800-838-4239 Customer Service Toll-free 800-838-4239 Tech Support Toll-free 800-383-4239 Tech Support Fax 847-465-3830 Web www.cdw.com Leading computer retail superstore and mail-order/online catalog outlet. Computer Graphics World PennWell 98 Spit Brook Road Nashua, NH 03062 Phone 603-891-0123 Web cgw.pennnet.com An industry magazine covering graphics hardware, software, and applications. Part of the PennWell family of technical publications. Computer Hotline 4108 Amon Carter Blvd., Suite 202 Fort Worth, TX 76155 Phone 800-999-5131 Web www.computerhotline.com A publication that features advertisers offering excellent sources of replacement and repair parts and new and used equipment at wholesale prices. Part of the Trader Publishing Company line of magazines. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 25

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Computer Library, former publisher of ComputerSelect Web (see True Query, Inc.) Computer Reseller News CMP Media, LLC 1 Jericho Plaza, Wing A Jericho, NY 11753 Editorial Office 516-733-6700 Web www.crn.com An excellent industry trade weekly news magazine featuring news for computer professionals involved in value-added reselling of computer equipment. Subscriptions are free to those who qualify. Incorporates Computer Retail Week magazine. Computer Shopper Ziff-Davis Media, Inc. 28 E. 28th Street New York, NY 10016-7922 Fax 850-683-4094 Phone 800-274-6384 Web shopper.cnet.com Monthly magazine for experimenters and bargain hunters; features a large number of advertisements. Computer Technology Review West World Productions, Inc. 420 N. Camden Drive Beverly Hills, CA 90210 Phone 310-276-9500 Web www.wwpi.com An excellent monthly technical magazine for systems integrators, value-added resellers, and original equipment manufacturers. Subscriptions are free to those who qualify. Comtech Publishing Ltd. 2835 Juliann Way Reno, NV 89509 Phone 775-825-9000 Fax 775-825-1818 Web www.accutek.com/comtech Email [email protected] Manufactures dSalvage Professional, the best and most comprehensive Xbase (dBase/FoxPro/Clipper) data-recovery and file repair software available. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 26

26 Vendor List

Condor D.C. Power Supplies, Inc. (a subsidiary of SL Industries) 2311 Statham Parkway Oxnard, CA 93033 Phone 805-486-4565 Fax 805-487-8911 Toll-free 800-235-5929 Web www.condorpower.com Manufactures the Condor line of power supplies for computer, telecom, and other uses. For the SL Waber line of power protection equipment, see Tripp-Lite. Conexant Systems, Inc. (formerly Brooktree Corporation) 4311 Jamboree Road P.O. Box C Newport Beach, CA 92658-8902 Phone 949-483-4600 Toll-free 800-854-8099 Web www.conexant.com Manufactures a wide range of chipsets for home, office, and high-speed networking, digital imaging, cellular phones, wireless devices, standard and xDSL modems, Bluetooth, fax, set-top boxes, and modes. Also manufactures software. Connector Resources Unlimited (CRU) (see Labtec Enterprises, Inc.) Conner Peripherals, Inc. (see Seagate Technology) Corel Systems, Inc. 1600 Carling Avenue Ottawa, ONT Canada K1Z 8R7 Phone 800-772-6735 Fax 613-761-9176 TDD Tech Support 613-274-6374 Classic Tech Support 613-274-0500 Pay As You Go Support 900-733-8780 Priority Service 877-662-6735 Web www.corel.com Manufactures the CorelDRAW! and PhotoPaint graphics programs, WordPerfect Suite 2002, and Paradox database. Manufactures the former Metacreations programs, MetaCreations Painter (now Corel Painter), Kai’s Power Tools (KPT), and Bryce. Purchased Micrografx in October 2001 and sells Micrografx’s Picture Publisher 10, Picture Publisher Digital Camera Edition, Micrografx Designer 9, and the iGrafx series of Enterprise Process Management software. The former Corel Linux product is now distributed by Xandros (www.xandros.com). 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 27

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Creative Labs, Inc. 1901 McCarthy Blvd. Milpitas, CA 95035 Phone 408-428-6600 3D Labs 408-432-6700 Fax 408-428-6611 3D Labs Fax 408-432-6701 Sales 800-544-6146 Customer Service 800-998-1000 Product Information 800-998-5227 Product Information Fax 405-624-6780 Tech Support 405-742-6622 3D Labs Tech Support 800-464-3348 Web www.creative.com U.S. operations of Singapore-based Creative Technology, Ltd. Manufactures the Sound Blaster LIVE!, Sound Blaster AUDIGY, and AUDIGY 2 series of audio cards for multimedia and sound applications. Also manufactures a popular line of MP3 players; video Webcams; CD-ROM, CD-RW, and DVD drives; and modems. Owns Cambridge Sound Works (speakers); E-MU/Ensoniq (audio chipsets); Silicon Engineering (chipsets); Broadxent, formerly Digicom Systems (DSL and telecom); and Ectiva (Internet appliances). Owns 3D Labs, which creates 3D graphics accelerator chipsets and cards, including the Wildcat series and Oxygen series for CAD and graphics workstations. Also creates embedded solutions for specialized real-time environments from jet fighters to cell phones featuring the GLINT Gamma G2, GLINT R4, and Permedia3 chipsets. Crucial Technologies (a division of Micron Technologies) 3475 East Commercial Court Meridian, ID 83642 Phone 208-363-5500 Fax 208-363-5501 Customer Service 800-3336-8915 Sales 208-363-5790 Toll-free Sales (Consumer) 800-336-8896 Toll-free Sales (Corporate) 888-363-4167 Tech Support 208-363-5790 Toll-free Tech Support 800-336-8916 Web www.crucial.com Direct marketer of memory upgrades made by Micron Technologies. Crystal Decisions (formerly Seagate Software) 895 Emerson Street Palo Alto, CA 94301-2413 Phone 604-681-3435 Toll-free 800-877-2340 Fax 604-681-2934 Tech Support 604-669-8379 Web www.crystaldecisions.com Manufactures a line of business-intelligence products, including Crystal Enterprise, Crystal Reports, Seagate Info, and others. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 28

28 Vendor List

CS Electronics 17500 Gillette Avenue Irvine, CA 92614 Phone 949-475-9100 Fax 949-475-9119 Web www.scsi-cables.com Email [email protected] Manufactures a very high-quality line of cables for all types of SCSI, LVD, Fibre Channel, fiber-optic, and GBIC uses. They offer custom lengths, connectors, and impedances for a proper match with an existing installation, and they use the highest-quality raw cable available. CST 2336 Lu Field Road Dallas, TX 75229 Phone 972-241-2662 Fax 972-241-2661 Web www.simmtester.com Manufacturer of memory/SIMM/DIMM testers and the DocMemory memory testing program. CTS Corporation (IERC) 905 West Boulevard North Elkhart, IN 46514 Phone 574-293-7511 Fax 574-293-6146 Web www.ctscorp.com Manufactures a line of excellent passive CPU heatsink products, including clip-on, low-profile models especially for Pentium processors that do not require a special socket. CTX International, Inc. 16720 E. Gale Avenue City of Industry, CA 91748 Sales 626-709-1000 Marketing 909-272-1888 Customer Service/Support 800-266-1491 Customer Service/Support Fax 626-709-1046 Customer Service/Support [email protected] Web www.ctxintl.com Manufactures a line of high-performance CRT and LCD monitors, display projectors, rackmount chassis, and power supplies. Formerly manufactured desktop and notebook computers. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 29

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CyberMedia (see McAfee Security) Cypress Semiconductor Corporation 198 Champion Ct. San Jose, CA 95134 Phone 408-943-2600 Fax 408-943-6841 Web www.cypress.com Manufactures many different types of PC chipsets and other semiconductor devices. Cyrix Corporation (see VIA USA) D.W. Electrochemicals, Ltd. 3-97 Newkirk Road North Richmond Hill, ON L4C-3G4 Canada Phone 905-508-7500 Fax 905-508-7502 Web www.stabilant.com Email [email protected] Manufactures and sells Stabilant 22 contact enhancer and treatment (previously sold by another company as Tweek). Stabilant 22 is the gel concentrate, and Stabilant 22A is a 4-to-1 isopropanol diluted form. Stabilant 22E is the Ethanol diluted form. Da-Lite Screen Co. 3100 N. Detroit Street P.O. Box 137 Warsaw, IN 46581-0137 Phone 219-267-8101 Fax 219-267-7804 Sales 800-622-3737 Web www.da-lite.com Email [email protected] Manufactures a line of projection screens, overhead projectors, and computer furniture. DakTech 4025 9th Avenue S.W. Fargo, ND 58103 Phone 701-282-6686 Sales 800-325-3238 Fax 701-282-9690 Web www.daktech.com Sales Email sales@ daktech.com Tech Support Email [email protected] Manufactures and sells custom-configured PCs and servers based on Intel Pentium III/Celeron/Xeon/Pentium 4 CPUs. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 30

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Dallas Semiconductor (a wholly owned subsidiary of Maxim Integrated Products) 4401 S. Beltwood Parkway Dallas, TX 75244-3292 Phone 972-371-4000 Tech Support 972-371-4448 Fax 972-371-3715 Web www.dalsemi.com Manufactures real-time clock, nonvolatile RAM modules and many other electronic components used by a number of OEMs. Datamation INT Media Group, Inc. 23 Old Kings Highway South Darien, CT 06820 Phone 203-662-2800 Fax 203-655-4686 Web www.datamation.com or itmanagement.earthweb.com

An excellent online industry publication featuring articles on networking, communications, enterprise, and computing management. Part of the Earthweb family. Datastorm Technologies, Inc. (see Symantec Corporation) Dell Computer Corporation One Dell Way Round Rock, TX 78682 Phone 512-338-4400 Home/Home Office Sales 800-915-DELL (3355) Home/Home Office Service/ 800-624-9897 Support Small Business Sales 800-917-3355 Small Business Fax 800-225-4893 Service/Support 888-560-8324 Web www.dell.com Manufactures a line of high-performance PC computer systems and accessories, including notebooks, desktops, servers, network storage devices and appliances, and consulting services. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 31

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Delmar Learning 5 Maxwell Dr. Clifton Park, NY 12065-2919 Sales 800-354-9706 Tech Support 800-347-7707 Tech Fax 800-487-8488 Web www.chiltonsonline.com Publishes the excellent Chilton’s series of automotive service manuals and Seloc marine engine and craft service manuals. DEX (Data Exchange Corporation) 3600 Via Pescador Camarillo, CA 93012 Phone 805-388-1711 Toll-free 888-678-9201 Fax 805-482-4856 Web www.dex.com Email [email protected] Specializes in contract manufacturing, end-of-life support, depot repair, logistic services, call center, returns management, and spare parts and unit sales. It’s a complete repair and refurbishment facility providing ISO 9002 certified depot repair of high-tech electronics and computer-related products from all major manufacturers. Diamond Flower, Inc. (DFI) 732-C Striker Avenue Sacramento, CA 95834 Phone 916-568-1234 Fax 916-568-1233 Web www.dfiusa.com Support Email LCD/ [email protected] Touchscreen Motherboard Support 510-274-8000 Manufactures a line of tower, rackmount, and desktop PCs with touchscreens and LCD panels, specializing in restaurant and retail POS uses. Also sells a line of OEM “white box” motherboard and system products. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 32

32 Vendor List

Diamond Multimedia Systems, Inc. (see SONICblue) Digi-Key Corporation 701 Brooks Avenue S. Thief River Falls, MN 56701-2757 Phone 218-681-6674 Sales 800-344-4539 Fax 218-681-3380 Web www.digikey.com Sells an enormous variety of electronic and computer components, tools, and test equipment. Publishes a complete catalog listing all items in print and Acrobat formats. DisplayMate Technologies Corp. (formerly SONERA Technologies) P.O. Box 550 Amherst, NH 03031 Phone 603-672-8500 Toll-free Sales 800-932-6323 Fax 603-672-8640 Email [email protected] Web www.displaymate.com Manufactures the DisplayMate series of video display utility and diagnostic program for Windows and MS-DOS (Macintosh and Unix via DOS/Windows emulation). DisplayMate exercises, troubleshoots, and diagnoses video display adapter, LCD and CRT, and monitor problems; it is excellent for optimiz- ing analog LCD displays. Versions also are available for TV, projector, HDTV, and similar devices attached to computers. Distributed Processing Tech. (DPT) (see Adaptec) Diversified Technology (an Ergon Company) 476 Highland Colony Parkway Ridgeland, MS 39157 Phone 601-856-4121 Sales/Tech Support 800-443-2667 Sales/Tech Support Fax 601-898-4185 Fax 601-856-2888 Web www.dtims.com Manufactures industrial and rack-mount PC-compatible systems and a variety of backplane-design CPU boards, multifunction adapters, and single-board computer products based on the PICMG and CompactPCI form factors. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 33

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D-Link Systems, Inc. 53 Discovery Dr. Irvine, CA 92618 Phone 949-788-0805 Toll-free 800-326-1688 Tech Support 877-453-5465 Web www.dlink.com Manufactures a popular line of wireless and wired network and Internet sharing products, including switches, access points, routers, gateways, print servers, VPNs, firewalls, and network adapters. Also manufactures KVM switches, USB hardware, and multimedia hardware. Dolch Computer Systems 3178 Laurelview Ct. Fremont, CA 94538 Phone 510-661-2220 Toll-free 877-347-4936 Fax 510-490-2360 Tech Support 800-995-7579 Web www.dolch.com Manufactures a series of powerful portable and notebook computers that are also very expandable and rugged. If you need something more powerful than a laptop, it has lunchbox-sized portables with large hard disks and high-end video displays. Also manufactures rugged flat-panel LCD displays. Purchased Touch Controls, Inc. (manufacturer of ruggedized computer and display systems) in October 2001. Dot Hill Systems Corporation (merger of Artecon and Box Hill) 6305 El Camino Road Carlsbad, CA 92009 Phone 760-931-5500 Sales 800-872-2783 Fax 760-931-5527 Tech Support 877-368-7924 Web www.dothill.com Manufactures high-performance storage area network (SAN) disk storage products; integrated tape backup systems featuring DLT, LTO, and AIT technologies; and storage management software. Incorporates the former Storage Dimensions company. DTK Computer, Inc. 770 Epperson Drive City of Industry, CA 91748 Phone 626-810-0098 Fax 626-810-0090 Technical Email [email protected] Sales Email [email protected] Web www.dtkcomputer.com Manufactures PC-compatible desktop and server systems, notebook computers, and CRT and LCD monitors. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 34

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Dukane Corporation 2900 Dukane Drive St. Charles, IL 60174 Phone 630-584-2300 Sales Fax 630-584-5156 Tech Support 800-676-2487 After-hours Tech Support 630-632-5244 Web www.dukane.com Dukane’s AudioVisual division manufactures a complete line of high-intensity overhead projectors, LCD panels, Visualizer data/video projectors, and Mimeo electronic whiteboards. It specializes in portable high-brightness overhead projector units designed for LCD-panel projection applications. The Web site features an interactive calculator that helps you select the correct projector for your desired room and image size. Duracell, Inc. (a division of The Gillette Company) Berkshire Industrial Park Bethel, CT 06801 Toll-free 800-551-2355 Fax 800-796-4565 Web www.duracell.com Manufactures high-performance consumer application batteries, including alkaline, lithium, and standard-sized nickel-metal hydride rechargeable batteries. East/West Manufacturing Enterprises, Inc. (formerly Aeronics, Inc.) 12741 Research Blvd., Suite #500 Austin, TX 78759 Phone 512-258-2303 Fax 512-258-4392 Customer Service Email [email protected] Web www.ewm.com Manufactures the highest-quality active and forced-perfect terminators for use in SCSI bus systems. Well known for solving problems with longer distances or multiple-SCSI devices. Ecrix (see Exabyte Corporation) Edmund Scientific 60 Pearce Avenue Tonawanda, NY 14150-6711 Phone 800-728-6999 Sales Order Fax 800-828-3299 Web www.scientificsonline.com Now owned by Science Kit and Boreal Laboratories, Edmund Scientific still offers a wide range of scientific equipment for industry, research, and education. Volume discounts are offered, as are online catalog and shopping. Edmond Industrial Optics is separately owned and can be found online at www.edmundoptics.com. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 35

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Electrocution 33 Lakeshore Rd. #5, Ste. 333 St. Catharines ON L2N 7B3 Canada Phone 905-938-1180 Fax 309-273-5798 Web www.electrocution.com Email [email protected] Publishes The BIOS Companion, an invaluable book on CD-ROM covering in detail the various BIOS versions on the market including detailed setup, configuration, and diagnostics information. Also sells the POSTmortem diagnostic board and Tech Support CD-ROM and publishes reference guides on heli- copter and fixed-wing aviation and A+ Certification. Electronic Buyers’ News CMP Publications, Inc. 600 Community Drive Manhasset, NY 11030-3875 Phone 516-562-5000 Fax 516-562-5123 Subscriptions 847-291-5215 Subscriptions Fax 847-291-4816 Web www.ebnonline.com An excellent industry trade weekly magazine featuring news and information for those involved in electronics purchasing, materials, and management. Subscriptions are free to those who qualify. Electronic Engineering Times CMP Publications, Inc. 600 Community Drive Manhasset, NY 11030-3875 Phone 516-562-5624 Fax 516-562-5325 Subscriptions 847-291-5215 Subscriptions Fax 847-291-4816 Web www.eetimes.com An excellent industry trade weekly news magazine featuring news for engineers and technical management. Subscriptions are free to those who qualify. Electronic Products Hearst Business Communications, Inc. 645 Stewart Avenue Garden City, NY 11530 Phone 516-227-1300 Fax 516-227-1444 Web www.electronicproducts.com An excellent industry trade magazine featuring engineering-type information on electronic and computer components and in-depth technical articles. Subscriptions are free to those who qualify. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 36

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Electroservice Laboratories (see Teleplan-Ventura) Elitegroup Computer Systems, Inc. 45401 Research Avenue Fremont, CA 94539 Phone 510-226-7333 Fax 510-226-7350 Web www.ecsusa.com Email [email protected] Support Email [email protected] The fourth-largest PC motherboard manufacturer in the world. Also manufactures bare-bones systems and VGA cards. Emerson & Cuming (part of the National Starch and Chemical Company’s Electronic and Engineering Materials Division; formerly GRACE Specialty Polymers division of WR GRACE) Technical Information Location: 46 Manning Road Billerica, MA 01821 Phone 978-436-9700 Fax 978-436-9701 Sales Information Location: 869 Washington Street Canton, MA 02021 Phone 781-828-3300 Fax 781-828-3104 Web www.emersoncuming.com Manufactures structurally, thermally, and electronically conductive epoxy and silicone adhesives, coatings, and encapsulates. Also manufactures room temperature, heat-cured, UV-cured systems and circuit board fabrication materials. These include various solder replacements and surface mount and film adhesives. Endl Publications 14426 Black Walnut Ct. Saratoga, CA 95070 Phone 408-867-6630 Fax 408-867-2115 FAXback 408-741-1600 Web www.rahul.net/endl Email [email protected] Publishes “CD_Access,” a subscription-based CD-ROM guide to SCSI, ATAPI, and similar interface standards. Also publishes the “Endl Letter,” a monthly guide summarizing conferences, standards activity, and industry meetings on storage standards from both an engineering and a marketing per- spective. Subscribers can call on Endl for additional research. Also publishes the SCSI Series and SCSI 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 37

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Encyclopedia, which provide extensive technical guidance and organization to the growing world of SCSI and related interface technologies. Ener1, Inc. 1601 Clint Moore Road Boca Raton, FL 33487-2747 Phone 561-997-6227 Fax 561-998-0596 Web www.ener1.com Manufactures and distributes media gateways, media terminals, streaming media services, truNetTV client/server software (runs PC applications on your TV), and advanced lithium-metal chemistry. Its parent company is Ener1Group (www.ener1group.com). Epson America, Inc. 3840 Kilroy Airport Way Long Beach, CA 90806 Phone 562-981-3840 Fax 562-290-5220 Automated Support and 800-922-8911 FAXback Sales Information 800-GO-EPSON (463-7766) Tech Support by Product (U.S.): Inkjet Printers Varies by model; see http://support.epson.com/contactsinkjet.html Dot Matrix Printers 562-276-4322 Laser Printers 562-276-4350 Scanners and All-in-One 562-276-4382 Video Projectors 562-276-4394 Cameras 562-276-4303 All Other Products 562-276-1300 Web www.epson.com Manufactures a popular line of dot-matrix, laser, and high-resolution inkjet printers, scanners, digital cameras, all-in-one devices, projection systems, and media. Eurosoft (U.S.) Inc. Suite 101 One Davol Square Providence, RI 02903 Phone 401-751-9595 Toll-free 888-980-9595 Fax 401-751-0088 Email [email protected] Web http://www.eurosoft-uk.com/ Manufactures test and diagnostic products, including QA+WIN32, QA+FE Service Center, PC-Check, Virtual PC-Check for hardware OEMs, CD-Check, Preferred POST board PCI/ISA, PC-Check PRO Bundle, and accessories. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 38

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Everex Systems, Inc. 5020 Brandin Ct. Fremont, CA 94538 Phone 510-498-1111 Fax 510-683-2186 Tech Support - PC 510-252-7773 Tech Support Fax - PC 510-252-7748 U.S. Web www.everex.com Europe/Mid-East Web www.everex.com.cy Manufactures PC-compatible desktop, server, gaming, and notebook systems, as well as PDAs, terminals, and monitors. Evergreen Technologies 808 NW Buchanan Ave. Corvallis, OR 97330-6218 Phone 541-757-0934 Fax 541-757-7350 Tech Support 541-757-7341 Tech Support Fax 541-752-9851 Manufactures and sells a popular line of CPU upgrades. Also makes and sells IEEE-1394, Serial ATA, and USB adapters; USB/IEEE-1394 external hard drives; memory; and accessories. eWeek Ziff-Davis Media, Inc. 28 E. 28th Street New York, NY 10016-7930 Subscription Phone 888-663-8438 Subscription Fax 847-564-9453 Web www.eweek.com Weekly magazine (formerly PCWeek) featuring industry news and information; free subscriptions are given to those who qualify. Exabyte Corporation 1685 38th Street Boulder, CO 80301 Phone 303-442-4333 Toll-free 800-EXABYTE (392-2983) Repair Service 303-417-7791 Tech Support 303-417-7792 Web www.exabyte.com Manufactures high-performance network storage solutions featuring 8mm, AIT, DLT, and LTO/Ultrium tape backup systems, automated tape libraries, and NetStorM tape management systems. Merged with Ecrix in November 2001 and now manufactures and sells the former Ecrix VXA-1 33/66GB tape backup system. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 39

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Extron Electronics / RGB Systems, Inc. 1230 S. Lewis Street Anaheim, CA 92805 Phone 800-633-9876 Fax 714-491-1517 Web www.extron.com Manufactures computer-video interface products used to connect PCs to large-screen video projectors and monitors. The company also manufactures VGA, Mac, and RGB distribution amplifiers and switchers used to connect multimedia classroom and boardroom equipment and makes VGA- and Mac-to-NTSC/PAL converters for recording computer information and graphics on videotape. FCI USA and FCI Electronics (divisions of Framatome Connectors International, now a part of the AREVA group) 825 Old Trail Road Etters, PA 17319 Toll-free 800-237-2374 Tech Support 888-499-4FCI (499-4324) Web www.fciconnect.com Manufactures electronic connector products for computers and electronics devices. Owns the former Berg Electronics, which had purchased the former McKenzie Technology company. Fedco Electronics, Inc. Mailing Address: P.O. Box 1403 Fond du Lac, WI 54936-1403 Street Address: 1363 Capital Drive Fond du Lac, WI 54937 Phone 920-922-6490 Toll-free 800-542-9761 Fax 920-922-6750 Email [email protected] Web www.fedcoelectronics.com Manufactures and distributes a large variety of computer, data terminal/scanner, utility meters, and UPS batteries under the Energy + brand as well as chargers and accessories for notebook and desktop models. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 40

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FIC of America (FICA) 5070 Brandin Ct. Fremont, CA 94538 Phone 510-252-7777 Fax 510-252-8888 Web www.fica.com Email [email protected] U.S. branch of First International Computer, the largest Taiwan-based manufacturer of PC-compatible motherboards sold under the 1st Mainboard brand name. Also manufactures PC systems and Internet appliances. Fluke, John Manufacturing Company, Inc. Street Address: 6920 Seaway Boulevard Everett, WA 98203 Mail: P.O. Box 9090 Everett, WA 98206-9090 Phone 425-347-6100 Sales 800-44-FLUKE (443-5853) Fax 425-446-5116 FAXback 800-FLUKE-FAX (358-5332) Web www.fluke.com Manufactures a line of high-end digital troubleshooting tools, including the Scopemeter series of handheld scopes, network analysis devices, and digital multimeters. Purchased the former WWG Precision Measurement division (calibration.fluke.com). Folio Corporation (see NextPage) Fujitsu Computer Products of America, Inc. 2904 Orchard Drive San Jose, CA 95134-2009 Phone 408-432-6333 Toll-free 800-626-4686 Sales 877-482-1990 Web www.fcpa.com Manufactures a line of high-capacity hard disk drives. Also manufactures scanners, OEM laser and dot-matrix printers, and rewritable magneto-optical drives. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 41

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Future Domain Corporation (see Adaptec) Futuremark Corporation 12930 Saratoga Avenue, Suite B-2 Saratoga, CA 95070 Phone 408-517-9020 Fax 408-517-9119 U.S. division of Finland’s Futuremark Oy. Formerly known as MadOnion.com, it develops and sells a very popular series of system and 3D graphics benchmarks, including 3DMark, PCMark, and SysMark. Gale Group, former publisher of ComputerSelect Web (see True Query, Inc.) Gateway, Inc. World Headquarters: 14303 Gateway Place Poway, CA 92064 Phone 858-848-3401 Phone 858-848-3401 Fax 858-848-3781 Sales - Home/Home Office 800-369-1409 Sales - Business 888-888-1094 Automated Troubleshooting 800-846-2118 FAXback 800-846-4526 Tech Support - Home/Home 800-846-2301 Office Tech Support - International 605-232-2191 Customer Service - Business 877-485-1464 Tech Support - Wireless 877-485-1465 Home Networking Solutions Dial-Up Server (Direct 888-888-0520 connection to Gateway Web site and FTP site without connecting with an ISP. Requires a browser, Windows 9x or NT 4.0, a modem, a login of gwclient, a password of (none), and a URL of www.gateway.com.) Web www.gateway.com Manufactures a popular line of desktop, notebook, handheld, and server PC systems and accessories sold direct and by Gateway Country outlet stores in some cities. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 42

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Giga-Byte Technology Co., Inc. 17358 Railroad Street City of Industry, CA 91748 Phone 626-854-9338 Fax 626-854-9339 Sales Email [email protected] Support Email [email protected] Web www.giga-byte.com One of the 10 largest Taiwan-based motherboard manufacturers. Also manufactures graphics cards based on popular nVidia 3D chipsets; bare-bones systems; pointing/input devices; and rackmount, appliance, and traditional servers. GigaTrend, Inc. 5115 Avenida Encinas, Suite G Carlsbad, CA 92009 Phone 760-931-9122 Sales 800-743-4442 Sales Fax 760-929-0846 Fax 760-931-9959 Tech Support 760-931-9122 Tech Support Fax 760-931-6424 Web www.gigatrend.com Email [email protected] Manufactures high-capacity tape drives, tape libraries, RAID tape arrays, and integrated RAID hard disk/tape arrays in 4MM, DAT, AIT, and LTO formats. GigaTrend also supports SANs (storage area networks). Global Engineering Documents 15 Inverness Way E. Englewood, CO 80112-5704 Phone 303-792-2181, extension 1930 Sales 800-624-3974, extension 1930 Fax 303-705-4249 Customer Service/Tech Support Phone 800-624-3974, extension 1950 or 303-792-2181, extension 1950 Customer Service/Tech Support Fax 303-792-2192 Web global.ihs.com A source for various ANSI and other industry-standard documents, including SCSI-1, 2, and 3; ATA IDE; ESDI; and many others. Unlike ANSI, it sells draft documents of standards that are not yet fully ANSI approved. Also sells technical standards and publications for aerospace, automotive, construc- tion, and other industries. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 43

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Golden Bow Systems P.O. Box 3039 San Diego, CA 92163-1039 Phone 619-298-9349 Sales 800-284-3269 Web www.goldenbow.com Email [email protected] Manufactures VOPT for Windows 9x, Me, NT, and MS-DOS, which is the best and fastest disk opti- mizer software available. Hauppauge Computer Works, Inc. 91 Cabot Ct. Hauppauge, NY 11788 Phone 631-434-1600 Fax 631-434-3198 Support Email techsupport@hauppauge Web www.hauppauge.com Manufactures WIN-TV PCI and USB video capture devices; some models also support Digital TV. Eskape Labs division (www.eskapelabs.com) produces video capture devices for Macintosh systems. Heathkit Company, Inc. 455 Riverview Drive, Building 2 Benton Harbor, MI 49022 Phone 269-925-6000 Sales 800-253-0570 Fax 269-925-2982 Email [email protected] Web www.heathkit.com Sells courses and training materials for learning electronics and computer design, including A+ Certification for Computer Technicians and Network + Certifications. Helm, Inc. Publications Division 14310 Hamilton Highland Park, MI 48203 Phone 800-782-4356 Fax 313-865-5927 Web www.helminc.com Publishes service manuals and documentation for General Motors; Ford; and many popular Japanese, European, and Korean brands of automobiles and motorcycles. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 44

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Hewlett-Packard Company Corporate Headquarters: 3000 Hanover Street Palo Alto, CA 94304-1185 Phone 650-857-1501 Fax 650-857-5518 Tech Support by Product: Pavilion Desktop and Notebook 208-323-2551 PCs, Calculators, Cameras, CD-Writers, Copiers, Faxes, Handheld PCs, Internet TV Products, Printers, All-in-One and multifunction products, Scanners, Business DeskJets, DesignJets, Digital Senders, JetDirect Products, LaserJets, Network Scanners, and Plotters Business Desktop PCs (Ectra, 970-635-1000 Brio, Kayak, e-Vectra, and ePC), HP and Visualize Workstations, Monitors, Netservers, OmniBook Laptop Computers, Networking Hardware including Hubs and Switches, and Networking Management Software including Top Tools and Storage Products and Systems HP CapShare Information 208-333-5759 Appliances Digital Home Networking 208-323-2551 Web www.hp.com Manufactures notebook, desktop, and handheld PCs for home and office; laser and inkjet printers; scanners; networking hardware and software; and tape-backup, DVD, CD-RW, magneto-optical, SCSI hard disks, disk arrays, and magneto-optical subsystems. Hitachi America, Ltd. (Computer Division) 2000 Sierra Point Parkway Brisbane, CA 94005-1835 Phone 650-244-7601 Toll-free 800-HITACHI (448-2244) Fax 650-583-4207 Web www.hitachi.com Manufactures computer peripherals, including digital graphics products, magnetic and optical storage products, and LCD projectors. Also manufactures enterprise-wide office and document automation software. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 45

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Hitachi America, Ltd. (Semiconductor and IC Division) 179 East Tasman Drive San Jose, CA 95134 Phone 408-433-1990 Fax 408-433-0223 Web semiconductor.hitachi.com Manufactures a variety of memory and other semiconductor devices. Hitachi Global Storage Technologies 5600 Cottle Road San Jose, CA 95193 Phone 800-801-4618 Fax 408-256-6760 Web www.hgst.com Joint venture between IBM and Hitachi, HGST produces the former IBM (now Hitachi) Ultrastar, Deskstar, Travelstar, and Microdrive hard disk product lines previously sold by IBM. Hynix Semiconductor America, Inc. (formerly Hyundai Electronics America) 3101 N. 1st Street San Jose, CA 95134 Phone 408-232-8000 Web www.hea.com Global Web Site www.hynix.com Makes memory and system IC chips for OEM markets. Hypertech, Inc. 3215 Appling Road Bartlett, TN 38133 Phone 901-382-8888 Support Email techsupport@hypertech Web www.hypertech-inc.com Manufactures and sells a wide variety of well-engineered, high-performance automotive computer EPROM replacements for many types of vehicles. Also makes the Power Programmer III for reprogram- ming vehicle PCMs with EEPROMs (Flash ROMs) and a line of replacement electrical and fuel system components for power-tuning engines. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 46

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IBM Corporation 1133 Westchester Avenue White Plains, NY 10604 Customer Service 888-SHOP-IBM (746-7426) General Inquiries 800-IBM-4YOU (426-4968) Sales 800-426-7235, extension 5299 IBM Fulfillment Center 800-426-7282 IBM Developer Connection 800-633-8266 Small Business 888-IBM-5800 (426-5800) Tech Support 800-772-2227 Publications 800-879-2755 TTY 800-IBM-3383 (426-3383) BBS 919-517-0001 Web www.ibm.com DeveloperWorks Web www-106.ibm.com/developerworks Sells a popular line of desktop, notebook, and server computers, printers, and accessories. The IBM Fulfillment Center is the source for software developer kits, reseller literature, and orders for server guides. For IBM hard disk drives, see Hitachi Global Storage Technologies. IBM Microelectronics 2070 Route 52, M/S 5F1, Dept 206A Hopewell Junction, NY 12533-6531 Phone 845-892-0670 Fax 845-892-0667 Web www-3.ibm.com/chips The IBM division responsible for developing, manufacturing, and marketing semiconductor and electronic packaging products, services, and solutions. Illinois Lock (a division of the Eastern Company) 301 West Hintz Road Wheeling, IL 60090-5754 Phone 847-537-1800 Toll-free 800-733-3907 Fax 847-537-1881 Web www.illinoislock.com Email [email protected] Manufactures keylocks used in many PC systems. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 47

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Imation Enterprises Corp. 1 Imation Place Oakdale, MN 55128-3414 Phone 888-466-3456 Fax 888-704-4200 Tech Support by Product: SuperDisk 800-888-2700 CD-R/CD-RW Drives 800-936-4468 Media 800-854-0033 Tape Media Data Storage 800-328-9438 Tape Drive Data Storage 800-888-2700 Data Recovery Services 800-704-7799 Web www.imation.com Email [email protected] Manufactures a popular line of magnetic disk, CD-R, DVD-RAM, and CD-RW optical media; tape media; and Travan and CD-RW drives. Also manufactures SuperDisk media. Formerly a division of 3M. Infineon Technologies Corporation (formerly Siemens Semiconductors) 1730 North First Street San Jose, CA 95112 Phone 408-501-6000 Fax 408-501-2424 Web www.infineon.com U.S. office of the German maker of memory and system IC chips for computers, consumer electronics, wireless, and other electronics applications. InfoWorld 501 Second Street San Francisco, CA 94107 Phone 415-243-4344 Toll-free 800-227-8365 Fax 415-978-3120 Customer Service 402-292-5688 Customer Service Email [email protected] Web www.infoworld.com Features excellent product reviews, news, and information about personal and enterprise computing. Free subscriptions are available to those who qualify. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 48

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Inline, Inc. 1230 South Lewis Street Anaheim, CA 92805 Toll-free 800-633-9876 Fax 714-491-1517 Web www.inlineinc.com Manufactures a complete line of video-connection accessories, including distribution amplifiers, scan converters, line drivers, projector interfaces, and cables. Also offers interactive training systems for computer-based training facilities. Inprimis Technologies, Inc. (see Ener1, Inc.) Integrated Device Technology, Inc. 2975 Stender Way Santa Clara, CA 95054-3090 Phone 408-727-6116 Toll-free 800-345-7015 Fax 408-492-8674 Web www.idt.com Manufactures chipsets and other semiconductor devices. Intel Corporation Headquarters: 2200 Mission College Boulevard Santa Clara, CA 95052-8119 Phone 408-765-8080 Fax 408-765-9904 Customer Service 800-628-8686 Tech Support Address: North American Service Center Intel Customer Support, JF1-275 5200 NE Elam Young Parkway Hillsboro, OR 97124-6497 Tech Support by Product: PC Cameras, Wired and Wireless 916-377-7000 Series Peripherals, PC Processors, and Network Products AnyPoint Network 916-377-0283 Motherboards/Servers (pay per incident) 800-404-2284 Web www.intel.com or support.intel.com Manufactures microprocessors used in PC systems, including the Pentium, Pentium II, Pentium III, Pentium 4, Celeron, Xeon, and Itanium. Also manufactures a popular line of motherboards; home, small business, and enterprise networking products; video conferencing and Web-camera products; motherboard bridge, graphics, and I/O chipsets; flash memory; and Web appliances. Owns the former Chips & Technologies, Inc., and Xircom (maker of PC Card modem and network hardware). 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 49

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Invesys Powerware Division 8609 Six Forks Rd. Raleigh, NC 27615 Phone 919-872-3020 Toll-free 800-554-3448 Web www.powerware.com Manufactures an excellent line of computer power protection equipment from high-end ferroresonant UPS systems to line conditioners and standby power protection systems. Sells products formerly sold under the Exide Electronics, Best Power, Sola, Deltec, Intergy, Lectro, and IPM brand names. Iomega Corporation 4435 Eastgate Mall San Diego, CA 92121 Phone 858-795-7000 Fax 858-795-7001 Tech Support/Customer Service 888-4-IOMEGA (446-6342) FAXback Help System 877-494-9488 Data Recovery Service 866-852-5649 Comet Enterprises Phone 801-444-3600 Comet Enterprises Fax 801-444-3606 Web www.iomega.com Manufactures Zip removable-cartridge drives, CD-RW external drives, mini USB keychain drives, external hard drives, and network attached storage. Also provides iStorage online storage and backup services. Formerly manufactured and still supports the Jaz, Peerless, and PocketZip (formerly Clik!) removable-media drives; the HipZip digital audio player; and the Fotoshow digital image center. Also makes the Automatic Backup, Iomega Sync, and HotBurn CD-mastering software. Support for Bernoulli and Floptical Products is provided by Comet Enterprises (www.gocomet.com). IT Support News 106 Lafayette Street P.O. Box 995 Yarmouth, ME 04096 Phone 207-846-0600 Fax 207-846-0657 Web www.itsupportnews.com An excellent monthly newspaper (formerly called ServiceNews) published by United Publications for computer service and support personnel, featuring articles covering PC service and repair products. Free subscriptions are available to those who qualify. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 50

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ITW Chemtronics (an Illinois Tool Works Company) 8125 Cobb Center Drive Kennesaw, GA 30152-4386 Phone 770-424-4888 Toll-free 800-645-5244 Fax 770-424-4267 Toll-free Fax 800-243-6003 Web www.chemtronics.com Email [email protected] or [email protected]

Manufactures and sells a complete line of computer and electronic-grade chemicals, materials, and supplies, as well as solder wick and clean-room items. Also manufactures and sells the Coventry line of clean-room swabs for use in servicing computer disk drives. Jameco Computer Products 1355 Shoreway Road Belmont, CA 94002 Phone 650-592-8097 Toll-free 800-831-4242 Toll-free Support 800-831-4242 Toll-free Customer Service 800-536-4316 Techsupport Email [email protected] Web www.jameco.com Supplies computer components, integrated circuits, parts, peripherals, and test/measuring equipment by mail order. JC Whitney & Company 1104 S. Wabash Street Chicago, IL 60605 Customer Service 800-469-3894 Customer Service Fax 800-537-2700 Orders Toll-free 800-529-4486 Web www.jcwhitney.com Distributes an enormous collection of bargain-priced tools and equipment. Its products are primarily for automotive applications, but many of the tools have universal uses. JDR Microdevices 1850 S. 10th San Jose, CA 95112 Phone 408-494-1400 Sales 800-538-5000 Toll-free Fax Orders 800-538-5005 Fax 408-494-1420 Tech Support 800-538-5002 Web www.jdr.com A vendor for chips, disk drives, and various computer and electronic parts and components. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 51

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Jensen Tools, Inc. 7815 S. 46th Street Phoenix, AZ 85044-5399 Phone 602-453-3169 Sales 800-426-1194 Fax 602-438-1690 Toll-free Fax 800-366-9662 Web www.jensentools.com Catalog and online distributor of networking tools and PC test equipment. JVC Professional Products Company (USA) 1700 Valley Road Wayne, NJ 07470 Phone 973-317-5000 Fax 973-317-5030 Email [email protected] Web pro.jvc.com Manufactures DVD, CD-ROM, CD-R, and CD-RW library/jukebox systems; LCD and other projection and presentation equipment; digital broadcast and video equipment; and video security/imaging systems. Kensington Technology Group (a division of ACCO Brands, an operating company of Fortune Brands, Inc.) 2000 Alameda de las Pulgas Second Floor San Mateo, CA 94403 Phone 650-572-2700 Tech Support 800-535-4242 Fax 650-572-9675 Web www.kensington.com Manufactures and supplies computer accessories, including digital PC cameras, mice and pointing devices, computer security, ergonomic accessories, and others. Key3Media Group, Inc. 5700 Wilshire Boulevard Suite 325 Los Angeles, CA 90036 Phone 323-954-6000 Fax 323-954-6010 Web www.key3media.com Producer of the world’s leading computer tradeshows, including Comdex, Seybold Seminars, Networld+Interop, Java One, and others. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 52

52 Vendor List

KeyTronicEMS North 4424 Sullivan Road Spokane, WA 99214 Phone 509-928-8000 Fax 509-927-5383 Tech Support 800-262-6006 Web www.keytronic.com Email [email protected] Manufactures a variety of high-quality keyboards—including models incorporating smart card readers, biometric fingerprint scanners, Ergo technology (different force levels to match the strength of each finger), and Citrix thin clients—and mice for PC-compatible systems. Acquired the Honeywell Keyboard division. Sells mice based on Honeywell’s patented design that never needs cleaning and doesn’t use a removable roller; some models also feature interchangeable button layouts. Supplies Compaq and Microsoft with keyboards and performs contract design and manufacturing services, engineering services, and custom molding and tooling. Kingston Technology Corporation 17600 Newhope Street Fountain Valley, CA 92708 Phone 714-435-2600 Toll-free 877-KINGSTON (546-4786) Fax 714-435-2699 U.S. Sales 800-835-6575 U.S. Sales Fax 714-438-1845 Canada Sales 800-754-8048 Canada Fax 714-438-1820 Tech Support 800-435-0640 Tech Support Fax 714-424-3939 StorCase Sales 800-435-0642 or 714-438-1850 StorCase Tech Support 888-435-5460 Web www.kingston.com Email [email protected] The world’s largest vendor of memory modules. Also manufactures the StorCase Technology line of data storage enclosures, flash card memory, and PC Card-based hard disks. Labconco Corporation 8811 Prospect Avenue Kansas City, MO 64132-2696 Phone 816-333-8811 Sales 800-821-5525 Fax 816-363-0130 Web www.labconco.com Manufactures a variety of clean room cabinets, hood blowers, and clean benches for use in hard disk drive and other sensitive component repair. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 53

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Labtec Enterprises, Inc. 1499 S.E. Tech Center Place, Suite 350 Vancouver, WA 98683-9575 Phone 702-269-3612 Sales 800-732-3053 Support Email [email protected] CRU Tech Support Toll-free 800-260-9800 CRU Tech Support Fax 360-944-1017 Web www.labtec.com CRU Web site www.cruinc.com Manufacturer of multimedia speakers, computer and telephony microphones and headsets, music headsets, wireless and wired keyboards and mice, Webcams, and Spaceball 3D motion control devices for CAD and engineering workstations. Also manufactures the CRU line of removable hard drive modules, the original patented American-made DataPort. DataPort supports all hard drive interfaces and has special cooling for complex, high-RPM drives. Also manufactures various types of disk array enclosures for use with RAID, LVD, and SCSI drives and cooling fans for desktop drive bays. Lantronix 15353 Barranca Parkway Irvine, CA 92618-2216 Phone 949-453-3990 Fax 949-453-3995 Sales 800-422-7055 Sales Fax 949-450-7232 Tech Support Toll-free 800-422-7044 Tech Support 949-453-7198 Tech Support Fax 949-450-7226 Web www.lantronix.com Manufactures a variety of specialized network hardware, including device servers, terminal servers, network time servers, remote access servers, console servers, and print servers. LapLink.com 18702 N. Creek Parkway Bothell, WA 98011 Phone 425-483-8088 Fax 425-487-1284 Web www.laplink.com Formerly Traveling Software, Inc. Manufactures the LapLink series of file-transfer programs, TrueSync data synchronization tool, Remote Network Accelerator, and LapLink Host remote control-file transfer and voice chat software—all for Windows-based PCs. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 54

54 Vendor List

LearnKey, Inc. 1845 W. Sunset Boulevard St. George, UT 84770 Phone 435-674-9733 Sales 800-865-0165 Web www.learnkey.com Email [email protected] Produces and distributes high-quality computer training courses on video, on CD-ROM, and through the Internet and intranets. Lexmark 740 West New Circle Road Lexington, KY 40550 Phone 859-232-2000 Toll-free 800-LEXMARK (539-6275) Fax 859-232-3557 FAXback 859-232-2380 Automated FAQ 800-5LEXHLP (553-9453) Web www.lexmark.com This former IBM spinoff manufactures a line of laser, inkjet, and dot-matrix forms printers; multifunction network devices; IBM-brand Wheelwriter typewriters; and a special line of printers and services that support SAP R/3. The former IBM/Lexmark keyboard products are now manufactured and sold by Unicomp, Inc. (www.pckeyboard.com). LG Electronics (formerly Goldstar Technology, Inc.) 1000 Sylvan Avenue Englewood Cliffs, NJ 07632 Phone 201-816-2000 Fax 201-816-0636 Tech Support 800-243-0000 Tech Support Fax 256-772-8987 Web www.lgeus.com Manufactures a line of CRT, plasma, and LCD color monitors; CD-RW, CD-ROM, and DVD optical drives; and USB-based Web cameras. Libi Industries, Ltd. 1983 Marcus Avenue, Suite C-104 Lake Success, NY 11042 Phone 516-326-2000 Toll-free 800-886-5424 Fax 516-326-1100 Web www.libi.com Online computer superstore selling many lines of hardware and software to individuals and as a business-to-business distributor. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 55

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Liebert (a division of Emerson) 1050 Dearborn Drive Columbus, OH 43085 Phone 614-888-0246 Fax 614-841-6022 Email [email protected] Web www.liebert.com Manufactures a line of network, telecom, and industrial power-protection and site-protection devices and software. Linksys 17401 Armstrong Avenue Irvine, CA 92614 Phone 949-261-1288 Fax 949-261-8868 Sales 800-LINKSYS (546-5797) Technical Support 800-326-7114 Web www.linksys.com Manufactures a popular line of Ethernet, Fast Ethernet, and Gigabit Ethernet network cards, hubs, and switches, including a low-cost router that allows multiple PCs to share a single Ethernet or DSL/cable modem connection to the Internet. Also manufactures HomePNA and HomePlug-compatible network hardware, cable modems, and IEEE 802.11b-compliant wireless network hardware. Now owned by Cisco Systems. Lionbridge 950 Winter Street Waltham, MA 02451 Phone 781-434-6000 Fax 781-434-6034 Web www.lionbridge.com Provides content localization and testing services for companies across the world. Its VeriTest division (www.veritest.com) develops and publishes the popular PC Magazine benchmarks, such as Winstone and Winbench. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 56

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LMS (formerly Maxi-Switch/Silitek; a division of Lite-On Manufacturing Services) 2901 East Elvira Road Tucson, AZ 85706 Phone 520-294-5450 Fax 520-294-6890 Email [email protected] Web www.maxiswitch.com Provides contract manufacturing services such as high-quality PC keyboards (including some designed for harsh or industrial environments); USB, multimedia, ergonomic, and programmable keyboards; and consumer electronics, video entertainment games, electronic novelties, communications, telephony, and custom input devices. Keyboards made by LMS are used by many compatible system manufacturers. LMS-made keyboards are also sold under the Silitek (www.silitek.com) brand name. Logitech Corporate Headquarters: 6505 Kaiser Drive Fremont, CA 94555 Phone 510-795-8500 Toll-free Sales 800-231-7717 Tech Support 702-269-3457 Web www.logitech.com Manufactures a popular line of corded and cordless mice, trackballs, and keyboards, as well as game controllers, Webcams, and speakers. Logitech is also the OEM producer for the mice used by many popular brands of computers. Longshine USA 550 Patrice Place, Unit D Gardenia, CA 90248 Phone 310-769-0888 Fax 310-771-0888 Web www.longshin.com.tw Email [email protected] U.S. division of a Taiwanese manufacturer of PC interface boards, including IEEE-1394 and USB interfaces; ATA flash memory; CD-ROM drives; modems; multiuser and terminal emulation cards; and Ethernet/Fast Ethernet network cards, hubs, switches, and print servers. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 57

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Lotus Software IBM Software Group One Rogers Street Cambridge, MA 02142 Phone 617-577-8500 Customer Service 800-GOLOTUS (465-6887) Tech Support Information 800-553-4270 Web www.lotus.com Manufactures SmartSuite (includes Lotus 1-2-3, Organizer, Fast Site, ScreenCam, Freelance Graphics, Approach, WordPro), Lotus Notes, Domino, QuickPlace team collaboration software, Sametime live- collaboration software, and Learning Space distance education platform. A division of IBM. LSI Logic, Inc. 1551 McCarthy Boulevard Milpitas, CA 95035 Phone 408-433-8000 Sales Toll-free 866-574-5741 Sales 719-533-7679 Fax 408-433-8989 Tech Support by Product: MegaRAID 678-728-1250 LSI Logic Storage System 678-625-3993 Host Adapter Cards for HP SCSI Scanners 719-533-7230 TechLibrary Toll-free 800-574-4286 TechLibrary 719-533-7679 Web www.lsilogic.com Manufactures motherboard logic and chipsets for SCSI, networking, telecom, A/V, digital cameras, digital signal processing, ADSL CoreWare system-on-a-chip, and other uses; these products are used by many OEMs. Manufactures a line of SCSI, RAID, multifunction SCSI/Ethernet, Ethernet, and Fibre Channel host adapters and accessories; also manufactures PCI riser cards. Owns the former NCR Microelectronics. Lucent Technologies National Parts Sales Center 7424 Scott Hamilton Drive Little Rock, AR 72209 Phone 800-222-PART (7278) Tech Support 800-628-2888 Fax 800-527-4360 Supplies parts and components for AT&T computer systems. Call and ask for the free AT&T parts catalog. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 58

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MA Laboratories, Inc. 2075 N. Capitol Avenue San Jose, CA 95132 Phone 408-941-0808 Fax 408-941-0909 Sales Fax 408-941-1088 Sales Email [email protected] Web www.malabs.com Manufactures and supplies CPUs, memory modules, PC boards, hard disk drives, floppy drives, motherboards, and math coprocessors. Macworld Communications, Inc. 501 Second Street San Francisco, CA 94107 Phone 415-243-0505 Fax 415-243-3651 Subscription Service 800-288-6848 Web www.macworld.com Produces an excellent publication covering news in the Macintosh universe. MAG InnoVision (see Proview Technology, Inc.) MAGNI Systems, Inc. 22965 NW Evergreen Parkway Hillsboro, OR 97124-7167 Phone 503-615-1900 Toll-free 800-237-5964 Fax 503-615-1999 Web www.magnisystems.com Manufactures a line of scan converters, which convert VGA graphics screens to either NTSC (VHS) or S-video (S-VHS), as well as video monitoring and measurement equipment for TV production. MapInfo Corporation One Global View Troy, NY 12180 Phone 518-285-6000 Fax 518-285-6070 Toll-free 800-FASTMAP (327-8627) Web www.mapinfo.com Produces desktop, embedded object, and Internet/intranet mapping, routing, and geocoding software and associated data for public and private sector information discovery. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 59

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Matrox Graphics, Inc. 1025, St. Regis Boulevard Dorval, PQ Canada H9P 2T4 Phone 514-822-6000 Toll-free 800-361-1408 Fax 514-822-6363 Tech Support 514-685-0270 Web www.matrox.com/mga Manufactures a line of high-performance PC graphics adapters optimized for 2D and multiple-monitor applications (including CRT and DVI LCD displays). Other divisions (www.matrox.com) produce video capture and editing equipment, scientific and industrial imaging products, and high-speed networking products. Maxell Corporation of America 22-08 Route 208 Fair Lawn, NJ 07410 Phone 201-794-5900 Toll-free 800-533-2836 Fax 201-796-8790 Tech Support 800-377-5887 Web www.maxell-data.com Manufactures magnetic media products, including floppy, Zip, and SuperDisk disks and tape cartridges for DDS, QIC, Travan, AIT, DLT, and LTO drives, as well as optical products, including CD-R, CD-RW, DVD-RAM, and magneto-optical media. Maxoptix, Inc. 246 South Taylor Avenue Louisville, CO 80027 Phone 303-664-8200 Fax 303-664-8299 Toll-free 800-941-0550 Email [email protected] Tech Support 800-848-3092 Web www.maxoptix.com A leading supplier of tape libraries using AIT, DLT, and LTO tape formats, high-performance 5 1/4'' magneto-optical and DVD-RAM drives, jukeboxes, and media. Joint venture with Maxtor and Kubota Corporations. Purchased Breece Hill Technologies in January 2001. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 60

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Maximum PC Magazine 105 North Hill Drive Brisbane, CA 94005 Phone 415-468-4684 Subscriptions 800-941-0550 Email [email protected] Editorial [email protected] Web www.maximumpc.com The ultimate hard-core technical PC magazine on the market today. Has in-depth articles and reviews of PC technology, products, and components. Maxtor Corporation 500 McCarthy Boulevard Milpitas, CA 95935 Phone 408-894-5000 Fax 408-952-3600 Tech Support 800-2MAXTOR (262-9867) Web www.maxtor.com Manufactures a line of large-capacity, high-quality SCSI and ATA hard disk drives; USB, and IEEE-1394 storage devices; IEEE-1394 host adapter cards; and ATA/133 PCI-based host adapter cards. Purchased Quantum’s hard disk business in September 2000. Developed the ATA-133 “Fast Drives” standard in mid-2001 and co-developed the “Big Drives” ATA standard for exceeding the 137GB barrier in mid- 2001. McAfee Security 3965 Freedom Circle Santa Clara, CA 95054 Phone 972-963-8000 Home Sales 801-772-1891 Business Sales 888-847-8766 Support Site www.mcafee.com/support Web www.mcafee.com Supplies online antivirus, system maintenance, and data recovery services for PCs and wireless devices by subscription. Also manufactures VirusScan, Personal Firewall, Visual Trace, McAfee Utilities, QuickClean, Internet Security, and PGP Personal Privacy. Merisel 200 Continental Boulevard El Segundo, CA 90245-0984 Phone 800-MERISEL (637-4735) Fax 310-615-1339 Sales Email [email protected] Web www.merisel.com Major distributor of software licensing sales and support. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 61

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Meritec 1359 West Jackson Street P.O. Box 8003 Painesville, OH 44077 Phone 440-354-3148 Fax 440-354-0509 Toll-free 888-MERITEC (637-4832) Web www.meritec.com Manufactures a line of SCSI 8-bit to 16-bit (Wide SCSI) adapters in a variety of configurations. These adapters allow Wide SCSI devices to be installed in a standard 8-bit SCSI bus and vice versa. Also manufactures PCI and AGP slot test connectors and other standard memory and interface connectors for system boards and add-on cards, as well as custom cable assemblies. Methode Electronics, Inc. 7401 W. Wilson Avenue Chicago, IL 60706 Phone 708-867-6777 Toll-free 877-316-7700 Fax 708-867-6999 Email [email protected] Web www.methode.com Manufactures and sells a complete line of SCSI terminators and adapters; USB, fiber-optic, and Fibre Channel products; and custom/standard cable assemblies. Micro 2000, Inc. 1100 E. Broadway 3rd Floor Glendale, CA 91205 Phone 818-547-0125 Toll-free 800-864-8008 Web www.micro2000.com Manufactures the MicroScope, Universal Diagnostics Toolkit, and BurnIn PC diagnostics programs; the RemoteScope network administration tool; and the POSTProbe PCI diagnostics card, which also works in ISA, VL-Bus, and EISA slots. Also sells training programs for A+, MCSE, Linux, iNet+, and Network+ certifications. Micro Accessories, Inc. 6086 Stewart Avenue Fremont, CA 94538-3152 Phone 510-226-6310 Sales 800-777-6687 Web www.micro-a.com Manufactures a variety of cables, disk drive mounting brackets, removable drive adapters, enclosures, and accessories (including drive adapter kits for popular brands of servers and notebook computers). Also sells SCSI and IDE/ATA cables and SCSI terminators. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 62

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Micro Computer Cable Company, Inc. 12200 Delta Drive Taylor, MI 48180 Phone 734-946-9700 Fax 734-946-9645 Web www.microccc.com Manufactures and sells a complete line of computer cables, connectors, switchboxes, and cabling accessories. Also manufactures custom cables. Micro Design International, Inc. (MDI) 37 Skyline Drive Suite 3104 Lake Mary, FL 32746 Phone 407-472-6000 Toll-free 800-228-0891 Fax 407-472-6100 Web www.mdi.com Manufactures the SCSI Express driver software for integration of SCSI peripherals in a variety of environments, along with a complete line of CD-ROM, DVD, and magneto-optical drives, jukeboxes, towers, and free-standing network storage appliances. Micro Firmware, Inc. 330 West Gray Street Norman, OK 73069-7111 Mailing Address: Micro Firmware, Inc. 103 N. University Blvd. Norman, OK 73069-7137 Phone 405-321-8333 Sales 800-767-5465 or 888-4PC-BIOS (472-2467) Fax 405-573-5535 Tech Support 405-321-8333 Tech Support Fax 405-573-5539 Web www.firmware.com The largest distributor of Phoenix ROM BIOS upgrades. Develops custom versions for specific motherboards and supplies many other BIOS vendors with products. Also manufactures and sells LBA and UDMA-66/100 IDE support cards. Sells replacements for Dallas Semiconductor clock/battery chips and repairs motherboards with damaged flash BIOS chips. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 63

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Micro Industries Corporation 8399 Green Meadows Drive North Westerville, OH 43081-9486 Phone 740-548-7878 Toll-free 800-722-1845 Fax 740-548-6184 Web www.microindustries.com Manufactures PC-compatible motherboards for OEMs—including single-board, passive-backplane, PICMG, Compact PCI, and NLX products—using the latest CPUs and technologies. MicroSolutions, Inc. 132 W. Lincoln Hwy. DeKalb, IL 60115 Phone 815-756-3411 Sales 800-890-7227 Fax 815-756-2928 Tech Support 815-754-4500 Tech Support Fax 815-756-4986 FAXback 815-754-4600 Web www.micro-solutions.com Manufactures the Backpack line of floppy drive, CD-RW, CD-ROM, and hard drive upgrades that run from a standard parallel port, PC Card (PCMCIA), or USB interface, using no expansion slots. Triple Play products feature all three interfaces. Micro Solutions, Inc. 72 North Street, Suite 101 Danbury, CT 06810 Phone 203-748-4633 Fax 203-797-9849 Web www.micsol.com A premier service center for Toshiba America, specializing in sales, service, and upgrades for laptop and portable computers. Also sells Toshiba portable and desktop computers and digital cameras and services IBM notebooks. Micro Warehouse Headquarters: 535 Connecticut Avenue Norwalk, CT 06854 Mailing Address: 1720 Oak Street Lakewood, NJ 08701 Phone 800-397-8508 Web www.warehouse.com Distributes a large variety of computers, computer supplies, floppy disks, cables, network hardware, and so on through its Micro Warehouse, Mac Warehouse, and Data Comm Warehouse catalogs and Web site. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 64

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Microcom, Inc. (see Compaq Computer Corporation) Micrografx, Inc. (see Corel Systems, Inc.) Micron Technologies, Inc. 8000 S. Federal Way P.O. Box 6 Boise, ID 83707-0006 Corporate Phone 208-368-4400 Fax 208-368-4435 Support 208-368-3900 Web www.micron.com Parent company of Crucial Technology, Micron is one of the world’s leading producers of semiconductor memory products, including QDR/DDR SDRAM, SDRAM, DRAM, SRAM, Flash memory, and memory modules of all types. It purchased Toshiba’s commodity DRAM business in late 2001. Microprocessors Unlimited, Inc. 24000 S. Peoria Avenue Beggs, OK 74421 Phone 918-267-4961 Fax 918-267-3879 Email [email protected] Distributes CPUs, memory, and other hardware. Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 Phone 425-882-8080 Sales 800-426-9400 Fax 425-936-7329 BBS 425-936-6735 Web www.microsoft.com Manufactures Windows 9x; Windows Me; Windows NT; Windows 2000; Windows XP; Internet Explorer; and a variety of applications software, including Microsoft Office, Microsoft Works, and many other titles. Also manufactures a popular line of keyboards, mice, game controllers, the TV Photo Viewer, and the Xbox video game system. MicroSystems Development, Inc. 1177 Park Avenue San Jose, CA 95126-2911 Phone 408-280-1226 Fax 408-280-6868 Web www.msd.com/diags Manufactures a line of excellent hardware diagnostics products including Post Code Master POST board (available in PCI and ISA versions), Port Test, and Test Drive diagnostics for floppy drives. Also sells EPROM emulators and provides engineering services. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 65

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Microtest, Inc. (see Fluke, John Manufacturing Company, Inc.) MicroWay, Inc. Plymouth Industrial Park 12 Richards Road Plymouth, MA 02360 Phone 508-746-7341 Fax 508-746-4678 Tech Support 508-732-5518 Sales 508-746-7341 Web www.microway.com Manufactures a line of workstations, servers, and clusters based on Compaq Alpha, AMD Athlon MP, and Pentium III processors; RAID storage; and chassis products. Also installs and configures popular open-source and commercial clustering and applications-development software. Mitsumi Electronics Corporation 5808 W. Campus Circle Drive Irving, TX 75063 Phone 972-550-7300 Tech Support 800-MITSUMI (648-7864) Fax 972-550-7424 Tech Support Email [email protected] Web www.mitsumi.com Manufactures a line of CD-ROM, CD-R, CD-RW, and floppy drives, keyboards, and mice. Also manufactures electronic components. Molex, Inc. 2222 Wellington Ct. Lisle, IL 60532-1682 Phone 630-969-4550 Sales 800-78MOLEX (786-6539) Fax 630-968-8356 Web www.molex.com Manufactures a variety of connectors used in PC systems. Also produces fiber-optic transceivers. Mosel Vitelic 3910 N. First Street San Jose, CA 95134 Phone 408-433-6000 Fax 408-433-0952 Web www.moselvitelic.com Manufactures memory modules, DRAMs, SRAMs, and Flash memory. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 66

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Motor Information Systems (owned by Hearst Business Publishing) 5600 Crooks Road, Suite 200 Troy, MI 48098 Phone 248-828-0000 Fax 248-828-0215 Toll-free 800-4-A-MOTOR (426-6867) Web www.motor.com Publishes Motor Magazine, which is the essential trade magazine for the automotive technician and includes troubleshooting tips and service product information. Subscriptions are free to those who qualify. Acquired the assets of Chilton Professional Automotive in 1997. Also provides the online Source Guide for professional auto-shop products and services, Motor/Alldata automotive repair information on CD-ROM, Shop Director shop management software, estimating guides for repair and colli- sion work, and Motor manuals for the repair of all major automotive brands and subsystems. Motorola Computer Group (Microprocessor and Memory Technology Group) 2900 South Diablo Way Tempe, AZ 85282 Phone 800-759-1107 Tech Support 602-438-5875 Tech Support Toll-free 800-551-1016 Web www.mcg.mot.com Manufactures a wide variety of single-board and industrial-type computer motherboards and embedded products, including CompactPCI and VMEbus products for the Intel and PowerPC platforms, as well as software and telecom products. For Motorola semiconductors and processors, including the PowerPC series, see the Motorola Semiconductors Web site at www.mot-sps.com. MPC Computers, LLC 906 East Karcher Road Nampa, ID 83687 Phone 208-898-3434 Home/Small Business: Phone 208-893-3434 Toll-free/Tech Support 877-894-5693 Fax 208-893-7109 Medium/Large Business: Phone 208-893-4401 Toll-free/Tech Support 877-894-5694 Fax 208-893-7393 Toll-free Fax 800-362-1205 NetFrame Server Support 800-249-1178 GE Extended Limited Warranty 800-371-5000 Web www.buympc.com Manufactures a line of desktop, notebook, and server PC systems; formerly owned by Micron Technologies. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 67

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MSI Computer Corporation (U.S. division of Micro-Star International) 901 Canada Court City of Industry, CA 91748 Phone 626-913-0828 Fax 626-913-0818 Tech Support 626-581-3001 Web www.msicomputer.com One of the 10 largest Taiwan-based motherboard manufacturers. Also manufactures slimline PCs and 3D graphics accelerators. Mueller Technical Research 2490 Spring Creek Road Barrington Hills, IL 60010 Phone 847-854-6794 Fax 847-854-6795 Web www.m-tr.com Email [email protected] You found us! MTR specializes in the most accurate, in-depth, and yet easy-to-understand books, seminars, articles, videos, and FAQs covering PC hardware. Scott personally teaches the ultimate seminars available covering PC hardware (including troubleshooting, maintenance, and repair), A+ Certification, and data recovery/forensics. If you have 10 or more people to train, Scott can design and present a custom seminar for your organization. Besides teaching seminars, Scott is perhaps best known as the author of the most popular PC hardware book in the world, Upgrading and Repairing PCs (available in a new 15th edition), which has become the core of an entire series of books. Scott has authored many books over the last 20 years, including Upgrading and Repairing PCs, 1st through 15th and Academic editions; Upgrading and Repairing PCs: A+ Certification Study Guide, First and Second Editions; Upgrading and Repairing PCs Technician’s Portable Reference, 1st and 2nd editions; Upgrading and Repairing PCs Field Guide; Upgrading and Repairing PCs Quick Reference; Upgrading and Repairing PCs, Linux Edition; Killer PC Utilities; The IBM PS/2 Handbook; and Que’s Guide to Data Recovery. Scott has also produced several video training seminars covering PC hardware, including the 6-hour CD-based Upgrading and Repairing PCs Training Course: A Digital Seminar from Scott Mueller; Upgrading and Repairing PCs Video: 12th Edition; Your PC: The Inside Story; and 2 hours of video training included in each of the 10th, 12th, 13th, 14th, 15th, and Laptop/Notebook editions of Upgrading and Repairing PCs. Contact us if you want Scott to come to your company and put on a seminar, or if you have a unique book, article, or video project in mind. Mylex Corporation 34551 Ardenwood Boulevard Fremont, CA 94555-3067 Phone 510-492-5800 Tech Support Fax 510-492-5801 Tech Support Email [email protected] Web www.mylex.com Manufactures high-performance Fibre Channel and SCSI RAID host adapters and management software. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 68

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Myoda Computer Center 1070 N. Roselle Road Hoffman Estates, IL 60195 Phone 847-885-7337 Fax 847-885-7661 Web www.myoda.com Assembles PC systems for retail sale. Also sells a complete line of PC components for build-it-yourself systems and upgrades. National Semiconductor Corporation 2900 Semiconductor Drive P.O. Box 58090 Santa Clara, CA 95052-8090 Phone 800-272-9959 Web www.national.com Manufactures a variety of chips for PC circuit applications. Known especially for its UART and Super I/O chips. NEC Computers, Inc. 10850 Gold Center Drive, Suite 200 Rancho Cordova, CA 95670 Sales 888-632-8701 Tech Support 800-632-4525 Web www.neccomp.com Manufactures NEC desktop, portable, servers, handheld PCs, and monitors. NEC Electronics, Inc. 2880 Scott Boulevard Santa Clara, CA 95052-2554 Phone 408-588-6000 Fax 408-588-6130 Tech Support 800-366-9782 Web www.necel.com Manufactures memory, microprocessors, other semiconductor devices, flat-panel displays, batteries, high-speed I/O port chipsets, and other components used by many OEMs. NEC-Mitsubishi Electronics Display of America, Inc. 1250 North Arlington Heights Road Suite 500 Itasca, IL 60143-1248 Sales 888-NEC-MITS (632-6487) Customer Support 800-632-4662 Web www.necmitsubishi.com 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 69

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A merger of Mitsubishi and NEC’s display product lines, this company manufactures a line of CRT and LCD displays, including touchscreen LCDs. Mitsubishi projectors are now available from Mitsubishi Presentation Products (www.mitsubishi-presentations.com). NEC Packard Bell Web www.packardbell.com North American Web Support www.priorityonesupport.com It manufactures a popular line of low-cost PC-compatible computer systems still sold in most portions of the world outside North America. NEC Solutions America 10850 Gold Center Drive, Suite 200 Rancho Cordova, CA 95670 Sales 888-632-8701 Tech Support 800-632-4525 Web www.necsolutions-am.com Manufactures CD-ROM drives, image scanners, printers, and other peripherals. For NEC-brand computers, see the NEC Computers, Inc., entry. For NEC-brand monitors, see the NEC-Mitsubishi Electronics Display of America, Inc., entry. Netgear, Inc. 4500 Great America Parkway Santa Clara, CA 95054 Phone 408-907-8000 Fax 408-907-8097 Tech Support 888-638-4327 Web www.netgear.com Manufactures a popular line of wireless and wired network and Internet sharing products, including switches, access points, routers, gateways, print servers, and network adapters. Network Associates, Inc. (NAI) 3965 Freedom Circle Santa Clara, CA 95054 Phone 972-963-8000 Toll-free by Product: Magic 800-96-MAGIC (966-2442) McAfee 888-VIRUS-NO (847-8766) Sniffer 800-SNIFFER (764-3337) Web www.nai.com Manufactures a line of corporate and enterprise network protection and diagnostics programs, including McAfee B2B, Sniffer, PGP, and Magic Total Service Desk. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 70

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Newark InOne (a wholly owned subsidiary of Premier Farnell plc) 4801 N. Ravenswood Chicago, IL 60640-4496 Phone 773-784-5100 Sales 800-4-NEWARK (463-9275) Fax 773-907-5339 Tech Support 800-NEWARK-T (639-2758) Web www.newark.com Formerly Newark Electronics. An electronic component and product supplier with a huge catalog of products (over 150,000!). Its 1,700+ page catalog (also available in CD-ROM and online versions) is an excellent source of components and information. Also offers free i-tracker stockroom management software. Newegg.com 132 South 6th Ave. La Puente, CA 91746-3026 Phone 800-390-1119 909-395-9046 Fax 909-395-8907 Web www.newegg.com An online retailer of computer components and consumer electronics with an online superstore featuring a wide selection and excellent prices. Its ordering process is simple, fast, and secure. It uses the latest e-commerce and Internet technologies to provide real-time order status information, tracking numbers, safe and secure SSL-encrypted transactions, and more. Newegg.com is among the top 1,000 most-visited Web sites in the world. NexGen, Inc. (see Advanced Micro Devices) NextPage (formerly Folio Corporation) 3125 W. Executive Park Way Lehi, UT 84043 Phone 801-768-7500 Toll-free Sales/Tech Support 800-NEXTPAGE (639-8724) Fax Sales/Tech Support 801-768-7555 Support Email [email protected] Web www.nextpage.com Manufactures the NextPage series of corporate publishing tools, as well as Folio 4 CD/DVD publishing and LivePublish 2 content publishers for publishing information over corporate intranets. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 71

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Novell, Inc. 1800 South Novell Place Provo, UT 84606 Phone 800-453-1267 Sales 888-321-4272 Tech Support 801-492-2595 Tech Support Toll-free 800-858-4000 or 888-202-5799 Web www.novell.com Manufactures the NetWare 6 LAN operating system. Also manufactures Novell Directory Services (NDS), GroupWise, ZENWorks, Border Manager, iChain Web security services, and many other network/Internet management, collaboration, and communications products. NVIDIA Corporation 2701 San Tomas Expressway Santa Clara, CA 95050 Phone 408-486-2000 Fax 408-486-2200 Web www.nvidia.com Email [email protected] A leading provider of 3D graphics processor chips such as the GeForce FX, GeForce 4 Ti, GeForce 4 MX, and GeForce 3 Ti series, which are used in many OEM-branded graphics adapters. Also produces the Quadro series of workstation graphics accelerator chips and the nForce and nForce2 motherboard chipsets with integrated high-performance graphics and sound. Oak Technology, Inc. 1390 Kifer Road Sunnyvale, CA 94086-5305 Phone 408-523-6500 Fax 408-523-6501 Web www.oaktech.com Manufactures CD-RW controller chipsets, digital imaging processors and software for OEM markets, and SimpliCD CD recording software for retail and OEM markets. Maintains links to legacy audio and video drivers for discontinued products. Oki Data Americas, Inc. 2000 Bishops Gate Boulevard Mount Laurel, NJ 08054-4620 Phone 856-235-2600 Customer Service and Support 800-OKIDATA (654-3282) Fax 856-222-5320 Web www.okidata.com Manufacturer of impact and LED printers, faxes, and multifunction peripherals. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 72

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OnStream Data, Inc. 4040 Sorrento Valley Blvd. San Diego, CA 92121-1405 Phone 877-423-7328 Fax 877-646-3747 Tech Support 888-835-5228 Web www.onstream.com U.S. sales and operations headquarters of OnStream Data BV (Netherlands), which acquired the intel- lectual property and other assets of the old OnStream, Inc., company after it ceased business in mid- March 2001. Continues to manufacture a popular line of server and desktop tape backups using ADR technology; the drives can be accessed as a drive letter, as well as being used for backups. Ontrack Data International, Inc. (now Kroll Ontrack) 9023 Columbine Road Eden Prairie, MN 55346 Phone 952-937-5161 Fax 952-937-5815 Toll-free Helpline 800-872-2599 Toll-free Software Sales 800-645-3649 Tech Support by Product: Ontrack Software 952-937-2121 Web www.ontrack.com Manufactures the Disk Manager hard disk utilities for PC. Disk Manager is one of the most comprehensive and flexible low-level format programs available. Also provides extensive data recovery and forensics services. Its other utility programs, including SystemSuite, Fix-It Utilities, PowerDesk Pro, ZipMagic, Internet Cleanup, and EasyUninstall, are now wholly owned, marketed, and distributed by V Communications. Opti, Inc. 880 Maude Ave., Suite A Mountain View, CA 94043 Phone 650-625-8787 Fax 650-625-8781 Web www.opti.com Manufactures chipsets for popular PC subsystems, including IEEE-1394, USB, LCD display panels, PCI, and mobile bridge products. Overland Storage 4820 Overland Avenue San Diego, CA 92123 Phone/Tech Support 858-571-5555 Toll-free/Tech Support 800-729-8725 Fax 858-571-0982 Sales Fax 858-571-3664 Manufactures tape drives, libraries, autoloaders, and SAN/Fibre Channel accessories based on SDLT, DLT, LTO, and AIT technologies. Formerly manufactured, sold, and serviced Ditto, Travan, and DDS drives through its Tecmar subsidiary (www.tecmar.com); offers Web-based tech support only for Tecmar products. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 73

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Pacific Data Products (purchased by Digital Communications Associates) Pacific Digital Corporation 2052 Alton Parkway Irvine, CA 92606 Phone 949-252-1111 Sales 888-333-6732 Fax 949-252-9397 Tech Support 888-999-0732 Web www.pacificdigitalcorp.com Email [email protected] or [email protected]

Produces a popular line of low-cost CD-RW and DVD drives. Panasonic (Matsushita Electric Corporation of America) One Panasonic Way Secaucus, NJ 07094 Phone 201-348-7000 Sales Information/Dealer 800-742-8086 Locator Tech Support by Product: All Computer Products 800-PANASYS (726-2797) Except Color Laser and Notebook Computers Notebook Computers 800-LAPTOP5 (527-8675) Color Laser Printer 888-744-2424 Digital Cameras and Digital 800-272-7033 Photo Printers Digital Camera Fax 215-741-6376 Camcorders 800-211-PANA (7262) Camcorder TDD Support 877-TDD-8855 (833-8855) Web www.panasonic.com Manufactures optical drive products, digital cameras, DV camcorders, printers, and PC-compatible notebook computer systems. Panasonic Industrial Co. 2 Panasonic Way Secaucus, NJ 07094 Phone 201-348-7010 Fax 201-392-4815 Web www.panasonic.com Manufactures a wide variety of OEM computer components, including CD-ROM, CD-RW, DVD-ROM, and DVD-RAM drives; floppy, SuperDisk, and Zip drives; batteries; PC Cards; power supplies; semiconductors; and CRT and LCD monitors. Also manufactures many types of electronic components for other uses. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 74

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Parallel Technologies, Inc. 10603 - 170th Ct. NE Redmond, WA 98052 Phone 425-869-1136 Fax 425-869-1133 Sales 425-869-1119 Toll-free Sales 800-789-4784 Web www.lpt.com Manufactures the Parallel Port Information utility and a line of cables and software supporting the Windows 9x/2000/Me Direct Cable Connection (DCC). It sells a special Universal Cable offering the highest possible speed connection using DCC. Also manufactures Net-LinQ USB connection cable and active USB extension cables for fast data transfer and produces other parallel printer cables, switch- box, and I/O port devices. PARTS NOW! LLC 3517 W. Beltline Hwy. Madison, WI 53713 Phone 608-276-8688 Toll-free 800-886-6688 Fax 608-276-9593 Web www.partsnowinc.com Sells a large variety of laser printer parts for HP, Canon, Lexmark, and Oki Data laser printers; also performs laser printer repairs, sells printers, and sells printer repair training resources and training classes. Back issues of its Service Today newsletter providing printer repair tips are available online. PC Certify, Inc. Sales and Marketing/Executive Offices: 1910 Smith Street North Providence, RI 02911 Engineering/Technical Support: P.O. Box 15108 Clearwater, FL 33766 Phone 401-353-6359 Fax 401-353-9141 Sales 888-689-2978 Tech Support 401-353-3136 Web www.pccertify.com Manufactures and sells PC diagnostics and test tools for PC maintenance, data recovery, IT management, PC manufacturing, and certification training. This includes PC Certify Professional and InfoSpotter Snapshot software, the FlipPOST card, loopback connectors, and more. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 75

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PC Connection Route 101A, 730 Milford Road Merrimack, NH 03054-4631 Phone 888-213-0260 Tech Support 888-213-0447 Web www.pcconnection.com Major mail-order superstore for hardware and software. PC-Doctor, Inc. 2200 Powell Street, Suite 700 Emeryville, CA 94608 Phone 510-596-2080 Fax 510-596-2092 Web www.ws.com Manufactures the excellent PC-Doctor series of diagnostic programs for PC troubleshooting and repair, which are used by many leading system manufacturers. Versions are also available for field use with DOS and Windows; loopback plugs for testing serial, parallel, USB, and audio ports with PC-Doctor are available. Previously known as Watergate Software. PC Magazine Ziff-Davis Media, Inc. 28 E. 28th Street New York, NY 10016-7930 Phone 212-503-5255 Web www.pcmag.com Ziff-Davis magazine featuring product reviews, comparisons, and technical tips. PC Micro Systems 1879 Campbell Avenue Thousand Oaks, CA 91360 Phone 805-493-8388 Fax 805-493-8318 Web www.pcmicro.com Manufactures and sells COM/IP, a unique program that allows dial-up modem-based applications to use the Internet directly via the creation of “virtual modems” using TCP/IP. COM/IP essentially provides a Hayes-compatible modem emulator that can both “dial” and “answer” modem connections over the Internet. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 76

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PC Portable Manufacturer, Inc. 1431 Potrero Avenue, Unit E El Monte, CA 91733 Phone 626-280-9756 Fax 626-280-0259 Web www.pciii.de Manufactures a line of bare-bones and fully configured portable cases that combine standard ATX motherboards with LCD displays. PC Power & Cooling, Inc. 5995 Avenida Encinas Carlsbad, CA 92008 Phone 760-931-5700 Sales 800-722-6555 Fax 760-931-6988 Web www.pcpowercooling.com Manufactures a line of high-quality, high-output power supplies and cooling fans for PC systems, as well as a low-noise line known for extremely quiet fan operations. The company also makes special models for Dell computers with proprietary power connectors. Also sells a high-quality line of cases, overheat-alarm devices, power supply testers, and ATX12V adapters, as well as a series of slim SleekLine computers for rack-mount or hideaway use. PC World Communications 501 S. Second Street, #600 San Francisco, CA 94107 Phone 415-243-0500 Fax 415-442-1891 New Subscriptions 800-825-7595 Web www.pcworld.com Publisher of PC World, a monthly magazine featuring product reviews and comparisons. PCI Special Interest Group 5440 S.W. Westgate Drive Suite 217 Portland, OR 97221 Phone 503-291-2569 Toll-free 800-433-5177 Membership Services Fax 503-297-1090 Web www.pcisig.com Formed in June 1992, the PCI SIG (Peripheral Component Interconnect Special Interest Group) is the industry organization that owns and manages the PCI Local Bus Specification. More than 900 industry- leading companies are PCI SIG members. The organization is chartered to support new requirements 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 77

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while maintaining backward compatibility for all PCI revisions. It also maintains the specification as an easy-to-implement, stable technology and contributes to the technical longevity of PCI and its estab- lishment as an industry-wide standard. PCWIZ, Inc. (see PC Certify, Inc.) Personal Computer Memory Card International Association (PCMCIA) 2635 N. First Street, Suite 209 San Jose, CA 95134 Phone 408-433-CARD (2273) Fax 408-433-9558 Web www.pc-card.com An independent organization with more than 200 member companies that maintains the PC Card (PCMCIA) standard for credit card-sized expansion adapters. Also publishes and maintains the CardBus, Small PC Card, Miniature Card, and SmartMedia card standards. Also publishes the most comprehensive list of PC Card products. Philips Electronics North America Headquarters: 1251 Avenue of the Americas New York, NY 10020-1104 Phone 212-536-0500 Tech Support by Product: CD ReWritable 888-541-7794 Monitors 877-835-1838 Multimedia Projectors 888-873-4672 PC Monitors 800-835-3506 Web www.consumer.philips.com/ Manufactures Philips CRT and LCD monitors, CD-RW and DVD optical drives, multimedia projectors, speakers, sound cards, and PC cameras. Some older products carry the Magnavox brand name. Phoenix Technologies, Ltd. 411 East Plumeria Drive San Jose, CA 95134 Phone 408-570-1000 Toll-free 800-677-7305 Fax 408-570-1001 Tech Support 866-381-2681 Web www.phoenix.com Designs Phoenix and Award PC BIOS software for all types of PC systems and processors. Also designs PC Card support software. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 78

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Pivar Computing Services, Inc. 1500 Abbott Ct. Buffalo Grove, IL 60089 Phone 847-478-8000 Sales 800-CONVERT (266-8378) Fax 847-478-8750 Web www.convert.com Email [email protected] Service company that specializes in data and media conversion. PKWare, Inc. 9025 N. Deerwood Drive Brown Deer, WI 53223-2840 Phone 414-354-8699 Fax 414-354-8559 Web www.pkware.com Originated and introduced the Zip file compression format. PKWare manufactures data compression products such as PKZip Suite, PKZip for Windows, and PKLite. Also makes PKZip versions for DOS, OpenVMS, and Unix and the PKWare Data Compression Library, which is also available for multiple operating systems and processors. Widely used on the Internet and by manufacturers for software distribution. Plasmon USA Plasmon LMS 400 Inverness Parkway, Suite 310 Englewood, CO 80112 Sales 800-451-6845 Manufacturing 719-593-7900 Manufacturing Fax 719-593-4597 Tech Support 877-585-6793 Tech Support Fax 719-593-4192 Web www.plasmon.com The former Philips Laser Magnetic Storage company is a division of Plasmon. Both the LMS and IDE divisions of Plasmon manufacture a variety of magneto-optical, optical, and DLR tape libraries, as well as tape storage products for networks. Plasmon purchased the former Cygnus 12'' WORM drive manufacturer. Plextor 48383 Fremont Boulevard, Suite 120 Fremont, CA 94538 Phone 510-440-2000 Toll-free 800-886-3935 Fax 510-651-9755 Support Email [email protected] RMA Requests [email protected] Web www.plextor.com 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 79

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Manufactures a line of high-performance CD-ROM and CD-RW drives, towers, jukeboxes, and CD duplicators using IDE/ATAPI, USB 2.0, and SCSI interfaces. Also manufactures CD-ResQ disaster recovery software. Introduced first CD-RW drive with Sanyo’s BURN-Proof technology to eliminate buffer underruns even while multitasking. PNY Technologies, Inc. 299 Webro Rd. Parsippany, NJ 07054-0218 Phone 973-515-9700 Fax 973-560-5590 Web www.pny.com Manufactures and sells a popular line of memory products for computers and digital cameras. Also sells CD media and graphics cards based on NVIDIA’s Quadro FX, Quadro 4, GeForce FX, GeForce 4, and GeForce 2 chipset families. PowerLeap, LLC 1370 Main Street Millstone, NJ 08844 Phone 908-431-7750 Fax 908-431-7760 Web www.powerleap.com

U.S. distributor of FriendTech (www.friendtech.com) processor upgrades and adapters for Pentium/K6, Pentium II, Pentium III, and Socket 423-based Pentium 4 processors, as well as Xeon and other Intel- based dual-processor systems. PowerQuest Corporation Street Address: 1359 N. Research Way, Bldg. K Orem, UT 84059-1911 Mailing Address: P.O. Box 1911 Orem, UT 84059-1911 Phone 801-437-8900 Sales and Customer Service 800-379-2566 Fax 801-226-8941 Tech Support 801-226-6834 Web www.powerquest.com Leading developer of hard disk management and data-protection software for network servers and desktop computers. PowerQuest is the maker of Partition Magic, Drive Copy, Drive Image, Drive Image Professional, BootMagic, EasyRestore, PowerQuest DataGone, VolumeManager, PowerMagic Suite, PowerExpert ST, and Server Magic for Netware. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 80

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Previo, Inc., formerly Stac Incorporated (see Altiris Americas) Processor P.O. Box 85310 Lincoln, NE 68501-5310 Telephone 402-479-2141 Subscriptions 800-334-7443 Advertising 800-247-4880 Fax 402-479-2120 Web www.processor.com Publication that offers excellent sources of replacement and repair parts and new, used, and refurbished PC, server, mid-range, mainframe, workstation, networking, and telecom equipment at discount prices. Part of the Sandhills (formerly Peed) family of computer publications. Proview Technology, Inc. 7372A Doig Drive Garden Grove, CA 92841 Phone 714-799-3899 Fax 714-379-6290 Web www.proview.com MAG Innovision Global Web www.mag.com.tw U.S. distributor for MAG Innovision monitors and other products. PSL/DigiBuy (formerly Public Software Library, Ltd.) P.O. Box 35705 Houston, TX 77235-5705 Phone 713-610-1432 Sales 713-524-6394 Toll-free Sales 800-242-4PSL (242-4775) Sales Fax 713-524-6398 Web www.pslweb.com Distributor of high-quality public domain and shareware software on CD-ROM. Its library is the most well-researched and well-tested available. Also offers the DigiBuy secured shareware registration service. QLogic Corporation 26600 Aliso Viejo Parkway Aliso Viejo, CA 92656 Phone 949-389-6000 Toll-free 800-662-4471 Fax 949-389-6009 Tech Support 949-932-4040 Sales 800-622-4471 Web www.qlogic.com Manufactures a line of high-end PCI SCSI, iSCSI, and Fibre Channel adapters, chipsets, rackmounted switches, and I/O modules, as well as peripheral controller and enclosure management chipsets. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 81

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Qualitas, Inc. 305 S. Duke Street P.O. Box 3299 Shepherdstown, WV 25443-3299 Fax 304-876-7128 Web www.qualitas.com Manufactures the Qualitas RAMexam, a popular memory diagnostic software program used by NASA and Micron Technologies. Also manufactures the Qualitas C.Y.A. Windows Registry backup and protection utility and the Qualitas Q.E.D. (Qualitas Enhanced Display) utility for enlarging Windows dia- log boxes. Formerly sold and still supports the Max 8 memory-manager utility program. Quantum Corporation 501 Sycamore Drive Milpitas, CA 95035 Phone 408-944-4000 Fax 408-944-4040 Tech Support 949-725-2100 Tech Support Toll-free 800-284-5101 Tech Support Fax 949-725-2176 Web www.quantum.com Manufactures a line of SnapServer free-standing network storage devices, DLT tape drives, and SSD solid-state disk drives. Sold its 3.5'' hard disk business and QuickView home-entertainment hard drive business to Maxtor in October 2000. Quarterdeck Corporation (see Symantec Corporation) Quarter-Inch Cartridge Drive Standards, Inc. (QIC) 311 E. Carrillo Street Santa Barbara, CA 93101 Phone 805-963-3853 Fax 805-962-1541 Web www.qic.org An independent industry group that sets and maintains Quarter-Inch Cartridge (QIC) tape drive standards for backup and archiving purposes. Que Publishing (an imprint of Pearson Technology Group) 201 W. 103rd Street Indianapolis, IN 46290 Phone 317-581-3500 Customer Service 317-705-6070 Customer Service Toll-free 800-858-7674 Web www.quepublishing.com Publishes the highest-quality, most accurate, and most in-depth computer software and hardware books in the industry. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 82

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Radio Shack (a division of Radio Shack Corporation) 200 Taylor Street, Suite 600 Fort Worth, TX 76102 Phone 817-415-3200 Fax 817-415-3240 Web www.radioshack.com Manages the Radio Shack electronics stores, which sell numerous electronics devices, parts, and supplies. Also manufactures a line of computer accessories and supplies. Tandy Corporation, parent company of Radio Shack, changed its name to Radio Shack Corporation in May 2000. Rambus, Inc. 4440 El Camino Real Los Altos, CA 94022 Phone 650-947-5000 Fax 650-947-5001 Web www.rambus.com Developer and licensor of Rambus Direct DRAM (RDRAM), a high-speed memory technology used by Intel and other vendors in high-end systems. Also the creator of the Yellowstone high-performance memory interface and RaSer logic interface for high-speed networking. Ramtron International Corporation 1850 Ramtron Drive Colorado Springs, CO 80921 Phone 719-481-7000 Toll-free 800-545-FRAM (3726) Fax 719-481-7058 Web www.ramtron.com Manufactures a line of nonvolatile RAM chips and logic that use ferro-electric (FRAM) technology. Its Enhanced Memory Systems, Inc., subsidiary (www.edram.com) sells high-speed memory, including EDRAM modules that combine high-speed DRAM with integrated SRAM cache. Its Mushkin Enhanced Memory Systems subsidiary sells a wide variety of standard DIMM, RDRAM, and flash memory devices (www.mushkin.com). Rancho Technology, Inc. 10783 Bell Ct. Rancho Cucamonga, CA 91730 Phone 909-987-3966 Fax 909-989-2365 Web www.rancho.com Sales Email [email protected] Support Email [email protected] Designs and manufactures SCSI expander, converter, repeater, and extender products, such as single to differential-ended converters, extenders, LVD SCSI, ASIC, and others. Also specializes in custom (OEM) solutions. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 83

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Rip-Tie Company Street Address: 883 San Leandro Boulevard San Leandro, CA 94577 Mailing Address: P.O. Box 549 San Leandro, CA 94577 Phone 510-577-0200 Toll-free 800-7-RIPTIE (774-7843) Fax 510-553-0160 Email [email protected] Web www.riptie.com Manufactures standard and custom cable management products made from Velcro. Rockwell Semiconductor Systems (see Conexant Systems, Inc.) Roland Corporation U.S. Mailing Address: P.O. Box 910921 Los Angeles, CA 90091-0921 Street Address: 5100 S. Eastern Avenue Los Angeles, CA 90040-2938 Phone 323-890-3700 Fax 323-890-3701 Support 323-890-3741 FAXback 323-890-3780 Web www.rolandus.com Manufactures a variety of musical equipment and MIDI interfaces for computers, as well as digital music keyboards, CD-based recording equipment, guitars, and many other musical products. Rosenthal Engineering P.O. Box 1650 San Luis Obispo, CA 93406 Phone 805-541-0910 Fax 805-541-2676 Web www.rosenthal-engineering.com Manufactures a unique line of system and disk utilities, including the Disk Drive Cleaner, System Monitor, Rosenthal Un_Dup, Virus Simulator, Conflict Resolver, System Workout, R-Format, WINLITE (for developers), and Rosenthal UnInstall. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 84

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Roxio, Inc. 455 El Camino Real Santa Clara, CA 95050 Phone 408-367-3100 Fax 408-367-3101 Sales 408-848-5594 Sales Toll-free 866-280-ROXI (7694) Customer Service 408-842-9632 Customer Service Toll-free 800-518-2432 A wholly owned subsidiary of Adaptec that has taken over the sale, distribution, and support of Adaptec software titles including Easy CD/DVD-Creator, Toast and Jam (CD/DVD-mastering software), SoundStream (CD music recording software), GoBack (data protection software), and VideoPack (DVD production software). Royal Consumer Information Products, Inc. 379 Campus Drive, 2nd Floor Somerset, NJ 08875 Phone 732-627-9977 Customer Service 732-563-9944 Authorized Service Centers 888-261-3888 Web www.royal.com Manufactures Royal products, including PDAs, personal organizers, calculators, cash management systems, shredders, and other products. Owned by Olivetti Office USA. RTG Books Division of the RTG Group 927 Calle Negocio, Suite G San Clemente, CA 92673 Phone 949-226-2000 Toll-free 800-755-7380 Technical book publisher that publishes former Annabooks titles as well as other titles on memory and PC architecture, including PCI, PCI-X, PC Card, Unix, USB, and Windows. Its parent company (RTG Group) is a leader in the embedded technology industry, sponsoring Real-Time and Embedded Computing conferences and publishing COTS Journal and RTC magazines. Rupp Technology Corporation 12415 S.W. Dixie Highway, Suite 402 Miami, FL 33186 Sales 800-844-7775 Administration 305-969-5923 Technical Support 305-378-6792 Priority Tech. Support ($2 per minute) 900-370-2024 Fax 305-255-1876 Web www.rupp.com Specializes in software for the Sharp Zaurus and Wizard PDAs, including the RuppLynx family that syn- chronizes various PDAs with popular email and contact clients such as Microsoft Outlook, Outlook Express, ACT!2000, Goldmine, Lotus Organizer, and others. Previously developed the DOS Interlink software used in MS-DOS and PC-DOS. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 85

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S3 Graphics, Inc. 1045 Mission Court Fremont, CA 94539 Phone 510-687-4900 Fax 510-687-4901 Web www.s3graphics.com A joint venture between SONICblue (the former S3 company) and motherboard chipset maker VIA Technologies. Produces the popular Savage line of mobile video chipsets as well as the ProSavage line of mobile and desktop motherboard chipsets with integrated Savage 4 video; Savage and ProSavage chipsets are used by many notebook computers. Also produces the Savage 4 video chip for 3D graphics cards and provides generic driver support for the former S3 graphics chips (ViRGE, Trio3D, Savage 2000, 911, 924, and others). Safeware, The Insurance Agency, Inc. 6500 Busch Boulevard, Suite 233 Columbus, OH 43229 Phone 614-781-1492 Sales 800-800-1492 Fax 614-781-0559 Web www.safeware.com Insurance company that specializes in insurance for computer equipment. Sams Publishing (an imprint of Pearson Technology Group) 201 W. 103rd Street Indianapolis, IN 46290 Phone 317-581-3500 Web www.samspublishing.com Publishes technical books on Web development, programming, and other intermediate to advanced computer topics. Samsung Electronics USA Consumer Electronics and Monitors: 105 Challenger Road Ridgefield Park, NJ 07660 Phone 201-229-4000 Fax 201-229-4029 Tech Support (Monitors): 400 Valley Road, Suite 201 Mount Arlington, NJ 07856 Phone 973-601-6000 Fax 973-601-6001 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 86

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Tech Support (Printers and Multifunction): 3351 Michelson Dr., Suite #250 Irvine, CA 92612 Phone 800-726-7864 Fax 949-975-7210 Web www.samsungusa.com Manufactures a popular line of LCD and CRT monitors. Also manufactures multifunction devices and laser printers, as well as consumer electronics. Samsung Information Systems America, Inc. (SISA) 96 W. Plumeria Avenue San Jose, CA 95134 Phone 408-544-5533 Fax 408-544-5652 Tech Support: Far East Service Corp. 25 East Union Ave. East Rutherford, NJ 07073 Phone 800-SAMSUNG (726-7864) Fax 201-935-2520, extension 2664 Manufactures a line of hard drives and optical drives, including combo DVD/CD-RW drives. Samsung Semiconductor, Inc. 3655 N. First Street San Jose, CA 95134-1713 Phone 408-544-4000 Fax 408-544-4980 Web www.samsungusa.com and www.mymemorystore.com The world’s largest manufacturer of memory components. Manufactures DRAM, SRAM, graphics and flash memory, EEPROM, ASIC, microcontroller, and LCD display panels. Sells memory through its mymemorystore.com site. Seagate Technology 920 Disc Drive Scotts Valley, CA 95066 Phone 405-936-1234 Fax 831-429-6356 Toll-free Voice and FAXback 800-SEAGATE (732-4283) Pre-Sales Information by Product Type: Disc 405-936-1210 Tape 714-641-2500 Network Storage 405-936-1234 SeaFAX FAXback 405-936-1220 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 87

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Tech Support by Product: Disk 405-936-1200 Tape 405-936-1400 Network Storage 405-936-1234 Tech Support Fax by Product: Disk 405-936-1685 Tape and Network Storage 405-936-1683 BBS - Disc Drives 405-936-1600 BBS - Tape Drives 405-936-1630 SeaTDD 405-936-1687 Web www.seagate.com One of the largest hard disk manufacturers in the world. Offers the most extensive product line of any disk manufacturer, ranging from low-cost units to the highest-performance, capacity, and quality disc, tape drives, and network storage units available, including the first 15,000rpm drives for Ultra160 and Ultra320 SCSI and Fibre Channel servers. Also offers Travan, DAT/DDS, and Ultrium LTO tape drives, as well as external USB hard drives in a variety of capacities. Select Systems & Associates, Inc. Mark Edward Soper 1100 W. Lloyd Expy #104 Evansville, IN 47708 Phone 812-421-1170 Web www.selectsystems.com Technical writer, hardware and software trainer, A+ Certified technician, and Microsoft Certified Professional who has contributed to this book and many other Que titles, including Upgrading and Repairing PCs, 11th, 12th, 13th, and 14th editions; Upgrading and Repairing PCs, 12th Edition Academic Edition; Upgrading and Repairing Networks, 2nd Edition; Special Edition Using Windows Me; Special Edition Using Windows XP Home Edition; Special Edition Using Windows XP Home Edition Bestseller Edition; Special Edition Using Windows XP Professional; and Special Edition Using Windows XP Professional Bestseller Edition. He is coauthor of Upgrading and Repairing PCs: A+ Exam Guide, Second Edition; Upgrading and Repairing PCs Technician’s Portable Reference, 1st and 2nd editions; Upgrading and Repairing PCs Field Guide; and TechTV’s Upgrading Your PC. He is the author of The Complete Idiot’s Guide to High-Speed Internet Connections, Absolute Beginner’s Guide to Cable Internet Connections, and PC Help Desk in a Book. The company provides customized technical training and technical writing/ editing services. Sencore 3200 Sencore Drive Sioux Falls, SD 57107 Phone 605-339-0100 Sales/Tech Support 800-SENCORE (736-2673) Fax 605-339-0317 Web www.sencore.com Manufactures a line of computer monitor signal generators and repair equipment, as well as repair equipment for many other types of electronics. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 88

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Sharp Electronics Corporation Sharp Plaza Mahwah, NJ 07430-2135 Phone 201-529-8200 Fax 201-529-8425 Sales and Support Toll-free 800-BE SHARP (237-4277) Web www.sharp-usa.com Manufactures a wide variety of electronic and computer equipment, including the best LCD active matrix color displays and panels, as well as scanners, multifunction devices, color printers and copiers, and notebook computer systems. Sharp Microelectronics of the Americas 5700 N.W. Pacific Rim Boulevard Camas, WA 98607 Phone 360-834-2500 Toll-free 877-343-2181 Fax 360-834-8903 Web www.sharpmeg.com Manufactures memory, IR, LCD, imaging, display, and other semiconductor devices. Sigma Data 26 Newport Road New London, NH 03257-4565 Phone 603-526-7100 Sales 800-446-4525 Fax 603-526-6915 Email [email protected] Web www.sigmadata.com Manufacturer and distributor of notebook and server computer add-on and peripheral products specializing in hot-swap drives for IBM NetFinity servers; USBand standard hard drive upgrades for notebook computers; memory upgrades; solid state memory drives; port replicators; and a wide variety of removable-media drives for notebook computers from IBM, Toshiba, Dell, and Compaq. Silicon Image, CMD Storage Systems (a division of Silicon Image; formerly CMD Technology) 1060 East Arques Ave. Sunnyvale, CA 94085 Phone 408-616-4000 Web www.cmd.com Purchased by Silicon Image in June 2001, CMD manufactures fault-tolerant Fibre Channel and SCSI RAID host adapters as well as USB, UltraDMA/100 IDE, and other PCI IDE host adapters. It also manufactures the CMD Medley ATA software RAID program. For the Silicon Image corporate Web site, see www.siimage.com. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 89

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Silicon Integrated Systems Corp. (SiS) 240 N. Wolfe Road Sunnyvale, CA 94086 Phone 408-730-5600 Fax 408-730-5639 Web www.sis.com Manufactures PC motherboard chipsets, including single-chip models that integrate high-performance 3D video and compare favorably with Intel’s integrated chipsets. The SiS 645 series contains some of the fastest chipsets for the Pentium 4. Silicon Valley Research 6293 San Ignacio Avenue, Suite 201 San Jose, CA 95119-1231 Phone 408-223-3456 Sales 800-624-9978 Fax 408-274-5266 Email [email protected] Web www.svri.com Manufactures electronic design automation (EDA) software for integrated circuit design. Simple Technology 3001 Daimler Street Santa Ana, CA 92705 Phone 949-476-1180 Sales and Support 800-367-7330 Fax 949-476-1209 BBS 949-476-9034 Web www.simpletech.com Email [email protected] Manufactures OEM and retail products, including memory upgrades for standard desktop, server, notebook, and workstation systems; Flash Disk Module products; and hard drive upgrades for notebook computers. Also makes hard drive upgrades for ATA, SmartMedia, USB, and CompactFlash PC Card storage; PC Card modems; and media readers for notebook and desktop computers. SL Waber (see Tripp Lite Manufacturing) Smart Cable, Inc. 7403 Lakewood Drive W., Suite 14 Lakewood, WA 98499 Phone 253-474-9967 Sales 800-752-6526 Fax 253-474-9940 Web www.smart-cable.com Manufactures the SmartCable Universal serial RS-232 cable and several other intelligent cables, as well as a wide range of standard computer cables. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 90

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SmartCertify Direct, Inc. (a SmartForce Co.) 25400 U.S. Hwy 19 N., Suite 285 Clearwater, FL 33763 Phone 727-724-8994 Toll-free 877-TRAINING (872-4646) or 800-475-5831 Fax 727-726-6922 Sales Fax 800-355-9684 Tech Support Fax 800-350-0169 Email Support [email protected] Web www.ffg.com Manufacturer of IT training courses delivered online, through CBT, and as self-paced testing. SMC Networks Worldwide (formerly a division within Standard Microsystems Corp.) 38 Tesla Irvine, CA 92618 Phone 949-679-8000 Support 800-SMC-4YOU (762-4968) Fax 949-679-1481 Web www.smc.com Manufactures standard and PC Card NICs, hubs, switches, and other network hardware based on the Ethernet, Fast Ethernet, Gigabit Ethernet, Enhanced Ethernet, Fibre Channel, IEEE-802.11a and IEEE-802.11b wireless, and Home PNA standards. Also manufactures cable and DSL broadband modems and routers. Smith Micro Software, Inc. 51 Columbia Aliso Viejo, CA 92656 Phone 949-362-5800 Fax 949-362-2300 Sales 800-964-7674 Web www.smithmicro.com Sells a popular line of communications and Internet videoconferencing/email programs and the former TouchStone CheckIt series of Internet, system diagnostics, and file transfer programs. Also sells eCommerce and Web design software. Some products also available for Mac, Unix, and PalmOS. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 91

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Sola Heavy Duty Electric, a division of General Signal Power (see Invesys Powerware Division) SONERA Technologies (see DisplayMate Technologies Corp.) SONICblue (formerly S3, Inc.) 2841 Mission College Boulevard Santa Clara, CA 95052-1838 Phone 408-588-8000 Automated Phone 408-588-8585 Fax 408-980-5444 Customer Service 800-468-5846 Web www.sonicblue.com The former S3 company changed its name to SONICblue in November 2000. SONICblue manufactures the RIO handheld MP3 audio player, HomeFree home networking products, Supra modems, Diamond Mako Internet-enabled organizer, and other Internet appliances and devices. For S3 chipsets, see the S3 Graphics, Inc., entry. Maintains drivers for former Diamond Multimedia products. Sony Corporation of America Sony Drive Park Ridge, NJ 07656 Phone 800-326-9551 Fax 408-955-5171 BBS 408-955-5107 Web www.sony.com Manufactures all types of high-quality electronic and computer equipment, including LCD and CRT monitors, VAIO notebook computers, and magnetic- and optical-storage devices and media. SOYO Group, Inc. 41484 Christy Street Fremont, CA 94538 Phone 510-226-7696 Fax 510-226-9218 Web www.soyousa.com One of the 10 largest Taiwan-based motherboard manufacturers. Also manufactures IEEE-1394 FireWire host adapters and a unique adapter (the KiKi-Joy) that allows PlayStation controllers to attach to a PC’s USB port. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 92

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Specialized Products Company 1100 S. Kimball Avenue Southlake, TX 76092 Phone 817-329-6647 Sales and Tech Support 800-866-5353 Fax 800-234-8286 Web www.specialized.net Distributes a variety of tools and test equipment, including customized toolkits made to your specifi- cations. Sprague Magnetics, Inc. 12806 Bradley Avenue Sylmar, CA 91342 Phone 818-364-1800 Fax 818-364-1810 Sales 800-553-8712 Web www.sprague-magnetics.com Distributes a unique and interesting magnetic developer fluid that can be used to view sectors and tracks on a magnetic disk or tape. Also repairs computer tape drives, hard drives, and other types of magnetic storage devices. ST Microelectronics Industrial, R&D, and Design Center: 1000 East Bell Road Phoenix, AZ 85022 Phone 602-485-6100 Fax 602-485-6102 Web www.st.com Manufactures a variety of memory and semiconductor devices. Stac Incorporated (see Altiris Americas) Standard Microsystems Corporation (SMSC) 80 Arkay Drive P.O. Box 18047 Hauppauge, NY 11788-8847 Phone 631-435-6000 Fax 631-231-6004 Tech Support 631-435-6000 Tech Support Toll-free 800-443-SEMI (7364) BBS 631-233-4272 Web www.smsc.com Manufactures I/O, PCI bridge, LAN, USB, IEEE-1394, Device Bay, and embedded chipsets for computers and other devices. For network cards, see the SMC Networks Worldwide entry. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 93

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Standard Performance Evaluation Corporation (SPEC) 6585 Merchant Place, Suite 100 Warrenton, VA 20187 Phone 540-349-7878 Fax 540-349-5992 Web www.specbench.com Develops and sells a popular line of benchmark tests, including SPECCPU (includes SPECint and SPECfp), SPECjAppServer, Viewperf, GLPerf, and others. Star Micronics America, Inc. 1150 King Georges Post Road Edison, NJ 08837 Phone 732-623-5555 Sales 800-Star-OEM (782-7636) Fax 732-623-5590 Tech Support 732-623-5555 Tech Support Fax 732-623-5595 Web www.starmicronics.com Manufactures a line of forms printers, receipt printers, and visual card systems. Also manufactures motion control systems and audio components such as buzzers and transducers. StorageSoft (see Phoenix Technologies, Ltd.) StorageSoft Solutions, Inc. (see Phoenix Technologies, Ltd.) Sun Moon Star 15316 E. Valley Boulevard City of Industry, CA 91746 Phone 626-333-7878 Fax 626-333-8039 Web www.sunmoonstar.com Distributes multimedia, CD-ROM, video card, and other components for personal computer upgrades. Supermicro Computer, Inc. 980 Rock Avenue San Jose, CA 95131 Phone 408-503-8000 Fax 408-503-8008 SuperServer System Support 408-428-0188 Tech Support Fax 408-503-8021 Web www.supermicro.com Manufactures a high-quality line of rackmount and tower Internet servers, redundant power supplies, and motherboards for Pentium II/III/Celeron/Xeon/Pentium 4 Intel CPUs. Also manufactures chassis, RAID cards, power supplies, and accessories. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 94

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Superpower Supply, Inc. 10675 East Rush Street South El Monte, CA 91733 Phone 626-855-1032 Toll-free 800-736-0007 Fax 626-369-0867 Web www.superpower.com Manufactures a line of PC-compatible cases, many of which feature easy-assembly options. Sykes Enterprises, Inc. 400 North Ashley Drive Tampa, FL 33602 Phone 813-274-1000 Sales 800-TO-SYKES (867-9537) Fax 813-273-0148 Web www.sykes.com Provides a wide range of customer care management solutions for computer and other industries. Also provides computer diagnostics, troubleshooting, and management services and products, including the PC-Answer, AnswerExpress, and AnswerTeam support services (www.answerteam.com). Symantec Corporation World Headquarters: 20330 Stevens Creek Boulevard Cupertino, CA 95014 Phone 408-517-8000 Customer Service Toll-free 800-441-7234 Customer Service 541-335-7000 Customer Service Fax 541-335-5020 Web www.symantec.com Manufactures a line of utility and applications software for Windows and Macintosh systems featuring Norton System Works, System Works Professional, Norton AntiVirus, Norton Internet Security, Norton Ghost, Norton Utilities, Norton Clean Sweep, I-Gear, WinFax Pro, Procomm Plus, pcAnywhere, Symantec Firewall, Symantec Enterprise Security Manager, and many others for individual, corporate, and enterprise use. SYQT, Inc. (formerly SyQuest Technology) 2305-C Ashland St. PMB#423 Ashland, OR 97520 Fax 541-482-8549 Web www.syquest.com This is the former Syquest Technologies, providing online sales of new and refurbished SyQuest-brand removable-media drives and cartridges while supplies last, as well as drivers and technical support. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 95

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Syquest repair.com 3637 Snell Ave., Suite 246 San Jose, CA 95136 Phone 408-561-3928 Fax 408-227-5754 Sales Email [email protected] Repair [email protected] Web www.syquestrepair.com Provides repair services for SyQuest drives and sells cartridges, drives, and accessories. Tadiran 2 Seaview Boulevard Port Washington, NY 11050 Phone 516-621-4980 Sales 800-537-1368 Fax 516-621-4517 Web www.tadiranbat.com Manufactures a variety of lithium batteries for computer and other applications. Tanisys Technology, Inc. 12201 Technology Boulevard, Suite 125 Austin, TX 78727-6101 Phone 512-335-4440 Toll-free 800-533-1744 Fax 512-258-3689 Tech Support 888-255-2210 Web www.tanisys.com Manufactures the DarkHorse SIGMA series of memory test systems for testing RAMBUS, DRAM, SDRAM, Flash, and DDR memory modules. Tatung Company of America, Inc. 2850 El Presidio Street Long Beach, CA 90810 Phone 310-637-2105 Sales 800-827-2850 Web www.tatungusa.com Manufactures CRT and LCD monitors for computer, kiosk, and industrial use, as well as consumer electronics and video projectors. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 96

96 Vendor List

TDK Electronics Corporation 901 Franklin Avenue Garden City, NY 11530-2933 Phone 516-535-2600 Fax 516-294-8318 Web www.tdk.com Manufactures a line of magnetic and optical media, including disk, recordable and rewriteable optical media, and tape cartridges. Also manufactures the VeloCD ReWriter CD-RW drive series for internal IDE and IEEE-1394, analog and digital video and audio products, semiconductors and electronic components, and magnetic card systems. Teac America, Inc. Data Storage Products Division: 7733 Telegraph Road Montebello, CA 90640 Service Department 323-726-0303 Fax 323-727-7656 Tech Support 323-727-4860 Tech Support Fax 323-869-8751 Web www.teac.com Manufactures a line of floppy, tape, CD-RW, and DVD drives for desktop and portable systems. Tech Authority P.O. Box 360450 Strongsville, OH 44136 Toll-free 800-423-7915 Parts Catalog orders 810-497-0838 Web www.techauthority.daimlerchrysler.com Publishes DaimlerChrysler owner and service manuals, documentation, and CD-ROM and video-based automotive repair courses. Tech Data Corporation 5350 Tech Data Drive Clearwater, FL 33760 Phone 727-539-7429 Sales and Tech Support 800-237-8931 Customer Service 727-553-7976 Fax (Sales) 727-538-5866 Tech Support 727-532-6025 Tech Support Fax 727-532-6024 BBS 727-538-7090 Web www.techdata.com Distributes a complete line of computer systems, peripherals, and computer supplies. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 97

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Tech Spray, LP 1001 NW 1st Amarillo, TX 79107 Phone 806-372-8523 Tech Service 800-858-4043 Fax 806-372-8750 Web www.techspray.com Manufactures a complete line of computer and electronic cleaning chemicals and products, as well as circuit board repair pens. Technology Data Exchange, Inc. OEM Technology News Box 2570 Bala Cynwyd, PA 19004 Phone 610-668-4717 Fax 610-668-4327 Web www.oemtechnology.com Publishes OEM Technology News, which provides OEM sources for electronics products. Tecmar Technologies, Inc. (out of business) Tekram Technologies 48390 Fremont Boulevard Fremont, CA 94538

Web www.tekram.com Manufactures a complete line of high-performance SCSI host adapters, SCSI and ATA RAID host adapters, and USB and FireWire adapters. Teleplan-Ventura (formerly known as Electroservice Laboratories) 6085 Sikorsky Street Ventura, CA 93003 Phone 805-644-2944 Toll-free 800-336-4375 Fax 805-644-6341 Web www.teleplan.cc Email [email protected] The Americas division of Teleplan International specializes in parts, depot-level repairs, and online sales of new and refurbished computer equipment from major manufacturers. Provides repair parts for most major computer OEMs, including all major PC components. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 98

98 Vendor List

Test and Measurement World 275 Washington Street Newton, MA 02458-1630 Phone 617-558-4671 Fax 617-558-4470 Web www.tmworld.com A magazine for quality control and testing in the electronics industry. Free for those who qualify. Texas Instruments, Inc. 12500 TI Boulevard Dallas, TX 75243-4136 Phone 800-336-5236 Tech Support-Semiconductors 972-644-5580 Tech Support Fax 972-480-7800 Web www.ti.com Manufactures semiconductor devices including digital signal processors (DSPs), analog and mixed- signal processors, speech and graphics processors, programmable logic, ASICs, and others. The Learning Company (see Broderbund LLC) Thermalloy (see Aavid Thermalloy LLC) Toshiba America, Inc. (Computer Systems Division) 9740 Irvine Boulevard Irvine, CA 92618-1697 Phone 949-583-3000 Sales 800-TOSHIBA (867-4422) Customer Service 800-457-7777 Web www.csd.toshiba.com Manufactures and sells some of the best and most popular laptop/notebook computers in the world. Also makes accessories, pocket PCs, projectors, servers, and wireless access points. Toshiba America, Inc. (Storage Device Division) 35 Hammond Irvine, CA 92618-1607 Phone 949-457-0777 Sales 800-TOSHIBA (867-4422) Customer Service 800-457-7777 Tech Support 805-644-6350 Tech Support Fax 805-644-2395 Web www.toshiba.com/taecdpd Manufactures a popular line of CD-RW, DVD-ROM, DVD-RAM, combo DVD/CD-RW, and hard drives for notebook and PC Card installations. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 99

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TouchStone Software Corporation 1538 Turnpike Street North Andover, MA 01845 Phone 978-686-6468 Fax 978-683-1630 Support Email [email protected] Web www.touchstonesoftware.com Owns BIOS upgrade specialist Unicore Software. See the Smith Micro entry for the CheckIt and FastMove product lines. Trace Research and Development Center University of Wisconsin-Madison 5901 Research Park Boulevard Madison, WI 53719-1252 Phone 608-262-6966 Fax 608-262-8848 TYY 608-263-5408 Web www.trace.wisc.edu Email [email protected] A leading interdisciplinary research, development, and resource center on technology and disability. Traveling Software, Inc. (see LapLink.com) Trident Microsystems, Inc. 1090 East Arques Avenue Sunnyvale, CA 94085-4601 Phone 408-991-8800 Fax 408-733-1438 Web www.tridentmicro.com Manufactures a line of high-end video and audio chipsets used in popular desktop and notebook computer brands. TriniTech, Inc. 9225 Ulmerton Road, Suite R Largo, FL 33771-4968 Phone 727-442-8882 Toll-free 800-908-3424 Fax 727-518-1174 Web www.pcanalyzer.com Manufactures a complete line of PC diagnostics products including the Omni Kit, IRQuest Plus, System MAXX 2000, PC Sentry PCI, and Power Sentry. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 100

100 Vendor List

Tripp Lite Manufacturing 1111 West 35th Street Chicago, IL 60609 Phone 773-869-1111 Orders 773-869-1797 Fax 773-869-1329 FAXback 773-869-1877 Customer Support 773-869-1234 Web www.tripplite.com Manufactures a complete line of computer power-protection devices. Purchased SL Waber, Inc., in September 2001 and sells and supports the SL Waber line of power-protection and power distribution products. True Query, Inc. 102 West 41st Avenue San Mateo, CA 94403 Phone 650-522-8442 Fax 415-873-1338 Email [email protected] A subscription-based index offering full-text access to a two-year archive of more than 100 technology-specific publications. It owns the assets of the ComputerSelectWeb/eShaman database formerly owned by Shaman Corporation and Gale Group. Twinhead Corporation 48295 Fremont Boulevard Fremont, CA 94538 Phone 510-492-0828 Sales East Coast 800-552-TWIN (8946) Sales West Coast 800-995-TWIN (8946) Fax 510-492-0820 Web www.twinhead.com Manufactures notebook computer systems. Tyan Computer Corporation 3288 Laurelview Ct. Fremont, CA 94538 Phone 510-651-8868 Sales 510-440-8808 Fax 510-651-7688 Support Email [email protected] Web www.tyan.com Manufactures an excellent line of Internet servers and ATX-format motherboards based on Intel and AMD CPUs for rackmount, workstation, and desktop systems. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 101

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Tyco Electronics Corporation (AMP) 449 Eisenhower Boulevard Harrisburg, PA 17111-2302 Phone 717-564-0100 Product Information 800-522-6752 Fax 717-986-7575 Web www.amp.com Manufactures the famous AMP brand of computer connectors, sockets, voltage adapters, and cables used by many OEMs. For other Tyco Electronics brands, visit www.tycoelectronics.com. U.S. Robotics, Inc. 935 National Parkway Schaumburg, IL 60173 Phone 847-874-2000 Toll-free 877-710-0884 Fax 847-874-2001 Tech Support by Product: Wireless Access/Networking 801-401-1143 Sportster 33.6/56Kbps Modems: Phone 801-401-1141 Fax 801-907-3801 Sportster ISDN TA/128Kbps Modems: Phone 801-401-1142 Fax 801-907-3801 Courier Analog/ISDN Modems: Toll-free 888-326-6099 Fax 801-907-3801 PC Cards: Phone 801-401-1144 Fax 801-907-3801 Warranty Repair (Obtain Customer Service # First): Phone 801-401-1141 Fax 801-907-3801 Web www.usr.com Now independent of former owner 3Com, U.S. Robotics makes a popular line of analog modems, broadband Internet devices, and Ethernet and wireless network products. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 102

102 Vendor List

Ultra-X, Inc. 1765 Scott Boulevard, Suite 101 Santa Clara, CA 95050 Phone 408-261-7090 Toll-free 800-722-3789 Fax 408-261-7077 Sales 909-946-8321 Sales Toll-free 888-722-3734 Sales Fax 909-946-7639 Web www.uxd.com Manufactures the excellent P.H.D. PCI, Hummer IP, QuickPost PCI, RAM Stress Test Pro (R.S.T. Pro), and QuickTech USB lines of diagnostic cards, as well as the QuickTech PRO, QuickTech Personal, and RAM Stress Test (RST) diagnostic software packages. Underwriters Laboratories, Inc. Corporate Headquarters: 333 Pfingsten Road Northbrook, IL 60062-2096 Phone 847-272-8800 Fax 847-272-8129 Customer Service 847-407-1395 Web www.ul.com The leading third-party product safety certification organization in the United States, with a growing worldwide presence. Established in 1894. Offers an online searchable database of certifications and registration. Unicomp, Inc. 510 Henry Clay Boulevard Lexington, KY 40505-4050 Toll-free 800-777-4886 Fax 606-231-8282 Support Email [email protected] Web www.pckeyboard.com Manufactures and sells keyboards based on the Lexmark (previously IBM) keyboard technology purchased from Lexmark in 1996. Unicomp’s keyboards have the same clicky feel as classic IBM keyboards, plus you can choose from up-to-date features such as a TrackPoint-integrated pointing device, programmable keys, an integrated trackball, reduced footprint, terminal emulation, wireless with TrackPoint pointing device, and others. Unicomp also stocks new IBM-brand and Lexmark-brand keyboards. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 103

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Unicore Software, Inc. 1538 Turnpike Street North Andover, MA 01845 Phone 978-685-6468 Sales 800-800-BIOS (2467) Fax 978-683-1630 Tech Support 978-686-2204 Tech Fax 978-725-6777 Web www.unicore.com or www.esupport.com Manufactures the MR BIOS, one of the most flexible and configurable BIOS versions available. It has versions available for a variety of chipsets and motherboards and distributes BIOS upgrades for MR BIOS, Phoenix, Award, and AMI BIOS. Also distributes POST cards, CardWare, and Millennium Pro LBA assist cards. Owned by Touchstone Software, it offers free downloadable BIOS Agent software to determine the correct BIOS upgrade for your system. UNISYS Township Line and Union Meeting Rds-A Unisys Way Blue Bell, PA 19424 Phone 585-742-6865, extension 731 Toll-free 800-874-8647, extension 731 Tech Support 800-328-0440 Web www.unisys.com A popular supplier of eBusiness solutions, PCs, servers, computer software, and management services to federal and state governments as well as large corporations. University Accessories 30910 Prestwick Crossing Cleveland, OH 44145 Phone 800-882-9199 Fax 800-441-6955 Web www.usecure.com Email [email protected] Distributes the SafeSkin keyboard protector and other computer accessories, with a particular empha- sis on computer security products. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 104

104 Vendor List

V Communications, Inc. 2290 N. First Street #101 San Jose, CA 95131 Phone 408-965-4000 Fax 408-965-4011 Sales 800-648-8266 Sales Fax 408-965-4014 Tech Support 408-965-4018 Tech Support Fax 408-965-4009 Web www.v-com.com Manufactures the System Commander series of disk partitioning and boot management programs, AutoSave backup program, Partition Commander disk partitioner, PC Upgrade Commander migration tool, CD-Anywhere virtual CD-ROM drive storage, DriveWorks disk management suite, Sourcer disas- sembler, and other programming tools. Also sells SystemSuite, Fix-It Utilities, PowerDesk Pro, ZipMagic, Internet Cleanup, and EasyUninstall, which were acquired from Ontrack. Varta Batteries, Inc. 300 Executive Boulevard Elmsford, NY 10523 Phone 914-592-2500 Toll-free 800-431-2504 Fax 914-345-0488 Web us.varta.com Manufactures a complete line of computer batteries. Verbatim Americas Verbatim Corporation 1200 W.T. Harris Boulevard Charlotte, NC 28262 Phone 704-547-6500 Fax 704-547-6609 Tech Support 800-538-8589 Driver Support 888-686-1133 Web www.verbatimcorp.com Manufactures a line of storage media, including optical and magnetic disks and tapes, and flash memory devices. A subsidiary of Mitsubishi Chemical Corporation. Veritas Software Corporation 350 Ellis Street Mountain View, CA 94043 Phone 650-527-8000 Toll-free 800-327-2232 Fax 650-527-8050 Web www.veritas.com Manufactures the Veritas (formerly Seagate) line of backup and data recovery products and disk management programs for home/office and network computers. Products include Backup Exec, Simple 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 105

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Backup, Backup MyPC, Storage Replicator, Volume Manager, Database Edition, and many others for leading desktop and network operating systems including Windows 9x, Me, NT, 2000, Netware, HP-UX, and Unix. VESA Standards 920 Hillview Court Suite 140 Milpitas, CA 95035 Phone 408-957-9270 Web www.vesa.org Email [email protected] Leading worldwide open trade association with more than 150 member companies. VESA’s mission is to promote and develop open, interoperable, and international interface standards for the video, audio, and graphics interface of computers. VIA USA 440 Mission Ct. Fremont, CA 94539 Phone 510-683-3300 Fax 510-687-4654 Tech Support VIA and Cyrix CPUs 800-GO-CYRIX (462-9749) Web www.viatech.com Manufactures the VIA Apollo series of PC motherboard chipsets for Pentium II, Pentium III, Pentium 4, Celeron, Athlon, Duron, Athlon XP, Athlon 64, and Super Socket 7 processors; the VIA ProSavage chipsets with integrated S3 Savage video; the VIA Cyrix MII and C3 CPUs; VIA motherboards and other computing platforms (through its VPSD division); TV and communications appliance platforms; and networking and IEEE-1394 chipsets. The company is also part of a joint graphics-chip venture with S3 (see the entry for S3 Graphics, Inc.). ViewSonic 381 Brea Canyon Road Walnut, CA 91789-0708 Phone 909-444-8888 Toll-free 800-888-8583 Fax 909-468-1202 Customer Support 800-688-6688 Fax (Support) 909-468-1202 Web www.viewsonic.com Manufactures a line of high-quality CRT and LCD monitors and LCD and DLP projection units with Plug and Play and Energy Star compliance. Also manufactures a tablet PC based on Windows 2000, a PDA based on Windows CE, and a plasma display. Purchased Nokia Display Product’s branded-monitor business in January 2000. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 106

106 Vendor List

Viziflex Seels, Inc. 16 E. Lafayette Street Hackensack, NJ 07601-6895 Phone 800-30-SEELS (307-3357) Fax 201-487-6637 Web www.viziflex.com Manufactures Viziflex Seels form-fitting clear keyboard covers and other computer accessories. Volpe, Hank P.O. Box 43214 Baltimore, MD 21236 Phone 410-256-5767 BBS 410-256-3631 Web www.modemdoctor.com Manufactures the Modem Doctor serial port and modem diagnostics programs for Windows 9x/Me/NT/2000, Windows 3.1, and MS-DOS. Watergate Software (see PC-Doctor, Inc.) Wavetek-Meterman Test Tools P.O. Box 9090 Everett, WA 98206 Phone 877-596-2680 Fax 425-446-4882 Web www.metermantesttools.com Manufactures digital multimeters and other testing instruments. Formerly part of Wavetek Wandel Goltermann. Western Digital Corporation 20511 Lake Forest Drive Lake Forest, CA 92630-7741 Phone 949-672-7000 Customer Service 800-832-4778 Fax 949-672-5408 Technical Support by Product: IDE Drives 800-275-4932 SCSI Drives 888-932-7274 Premier (Fee-Based-Support 877-493-7767 for WD and Non-WD Drive and Other System Issues) Web www.westerndigital.com Leader in information storage management, providing a broad array of hard drives in ATA/IDE and i.LINK/IEEE-1394 products for personal and enterprise-wide computing. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 107

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Winbond Electronic Corporation America 2727 N. First Street San Jose, CA 95134 Phone 408-943-6666 Toll-free 800-677-0769 Fax 408-544-1798 Web www.winbond-usa.com Manufactures memory chips, I/O chipsets, digital speech processing, LAN and peripheral chipsets, and other types of integrated circuits. Windsor Technologies, Inc. 130 Alto Street San Rafael, CA 94901 Phone 415-456-2200 Fax 415-456-2244 Web www.windsortech.com Windsor Technologies develops, manufactures, and sells PC diagnostics products including PC-Technician, which has been available since 1984. PC-Technician is a true hardware diagnostic that is self-booting and operates on the hardware directly without interference from the system’s native operating system. Also manufactures and sells the downloadable Tufftest diagnostics under the #1-PC Diagnostics Company name. Xerox Corporation 800 Long Ridge Road Stamford, CT 06904 Phone 203-968-3000 Fax 203-968-3368 Toll-free 800-334-6200 Sales 800-ASK-XEROX (275-9376) Network Printers (Phaser, Tektronix, Docuprint N Series) Tech Support: Phone 503-682-7377 Toll-free 800-835-6100 DocuColor 2006 Serial #JX 800-835-6100 DocuColor 2006 Serial #VF8 800-821-2797 Address: Xerox Office Printing Business P.O. Box 1000 MS 60-583 Wilsonville, OR 97070 Web www.xerox.com Manufactures an extensive line of inkjet and laser printers, scanners, multifunction devices, and copiers ranging from personal use to networked devices. Purchased Textronix in 2000 and now manufactures the Phaser line of revolutionary solid-ink color printers. Also manufactures document-management software. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 108

108 Vendor List

Xircom (see Intel Corporation) Y-E Data Company 2121 Norman Drive South Waukegan, IL 60085 Phone 847-887-7540 Fax 847-887-7547 Web www.yedata.com Manufactures a line of internal, USB, and PC Card external floppy disk drives, media readers, and network printers primarily for the OEM market. Zoom Telephonics, Inc. 207 South Street Boston, MA 02111 Phone 617-423-1072 Sales 800-666-6191 Tech Support by Product: Faxmodems, Zoom/Video, ComStar, PC Cards: Phone 561-997-9686 Fax 561-997-2163 ZoomAir IEEE 802.11b Wireless: Phone 561-241-4371 Fax 561-997-2163 Zoom Access, Multiline, Dialers: Phone 617-753-0700 Fax 617-423-5536 Zoom ADSL Modem: Phone 561-241-7170 Fax 561-997-2163 Zoom Cable Modem: Phone 561-241-3216 Fax 561-997-2163 Warranty/Repair 617-423-2564 Web www.zoomtel.com Manufactures a line of analog modem, wireless Ethernet, broadband Internet cable, ADSL, ISDN, Web camera, and home networking products sold under the Zoom, Hayes, and Global Village brand names. Introduced the first analog modems that support the new V.92 standard for faster uploads and have call-waiting features. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 109

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Vendors by Product or Service Category If you are looking for a product or service but don’t know a specific vendor that provides it, use this part of the vendor list to find a vendor that provides what you need. Then, you can look up the vendor’s contact information in the earlier part of this appendix. Audio Adapters (Sound Cards) Creative Labs, Inc. Philips Electronics North America Batteries Duracell, Inc. Fedco Electronics, Inc. Panasonic Industrial Co. Tadiran Varta Batteries, Inc. BIOS American Megatrends, Inc. (AMI) Micro Firmware, Inc. Phoenix Technologies, Ltd. Unicore Software, Inc. Books, Magazines, and Documentation Advisor Media, Inc. Computer Graphics World Computer Hotline Computer Reseller News Computer Shopper Computer Technology Review Datamation Electrocution Electronic Buyers’ News Electronic Engineering Times Electronic Products Endl Publications eWeek Global Engineering Documents InfoWorld Macworld Communications, Inc. Motor Information Systems PC Magazine PC World Communications Processor Que Publishing RTG Books Division of the RTG Group Sams Publishing Select Systems & Associates, Inc. Test and Measurement World 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 110

110 Vendor List

Cables and Connectors Autotime Corporation Belden Wire and Cable Company—Electronics Division Cables to Go (formerly CTG) CS Electronics FCI USA and FCI Electronics Micro Accessories, Inc. Micro Computer Cable Company, Inc. Smart Cable, Inc. Tyco Electronics Corporation (AMP) Cases Antec, Inc. Aopen America, Inc. PC Portable Manufacturer, Inc. PC Power & Cooling, Inc. Superpower Supply, Inc. CD/DVD Drives and Media Creative Labs, Inc. Hewlett-Packard Company JVC Professional Products Company (USA) Maxell Corporation of America Mitsumi Electronics Corporation NEC Solutions America Panasonic Industrial Co. Philips Electronics North America Plextor Sony Corporation of America Sun Moon Star TDK Electronics Corporation Toshiba America, Inc. Chipsets Advanced Micro Devices (AMD) ALi Microelectronics Corporation, USA ATI Technologies, Inc. Cirrus Logic, Inc. Conexant Systems, Inc. Creative Labs, Inc. Cypress Semiconductor Corporation Integrated Device Technology, Inc. Intel Corporation LSI Logic, Inc. National Semiconductor Corporation NEC Electronics, Inc. NVIDIA Corporation Oak Technology, Inc. Opti, Inc. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 111

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QLogic Corporation S3 Graphics, Inc. Silicon Integrated Systems Corp. (SiS) Standard Microsystems Corporation (SMSC) Trident Microsystems, Inc. VIA USA Winbond Electronic Corporation America Diagnostics Software and Hardware #1-PC Diagnostics Company Accurite Technologies, Inc. Advanced Personal Systems American Megatrends, Inc. (AMI) CST Comtech Publishing Ltd. DisplayMate Technologies Corp. Electrocution Eurosoft (U.S.) Inc. Fluke, John Manufacturing Company, Inc. Golden Bow Systems McAfee Security Micro 2000, Inc. MicroSystems Development, Inc. Network Associates, Inc. (NAI) Ontrack Data International, Inc. Parallel Technologies, Inc. PC Certify, Inc. PC-Doctor, Inc. Qualitas, Inc. Rosenthal Engineering Smith Micro Software, Inc. Symantec Corporation Tanisys Technology, Inc. TriniTech, Inc. Ultra-X, Inc. Volpe, Hank Windsor Technologies, Inc. Distributors Arrow Electronics Libi Industries, Ltd. Merisel Tech Data Corporation Floppy Drives Accurite Technologies, Inc. ALPS Electric Citizen America Corporation MA Laboratories, Inc. MicroSolutions, Inc. Mitsumi Electronics Corporation 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 112

112 Vendor List

Panasonic Industrial Co. Teac America, Inc. Toshiba America, Inc. Y-E Data Company Graphics Adapters ABIT Computer (USA) Corporation Aopen America, Inc. ASUS Computer International America (ASUSTeK) ATI Technologies, Inc. Elitegroup Computer Systems, Inc. FIC of America (FICA) Giga-Byte Technology Co., Inc. Matrox Graphics, Inc. MSI Computer Corporation (U.S. division of Micro-Star International) NVIDIA Corporation SOYO Group, Inc. Tyan Computer Corporation Hard and Removable Disk Drives, Drive Controllers, and Network Storage Adaptec American Megatrends, Inc. (AMI) ASUS Computer International America (ASUSTeK) Fujitsu Computer Products of America, Inc. Hewlett-Packard Company IBM Corporation Iomega Corporation Longshine USA LSI Logic, Inc. MA Laboratories, Inc. Maxoptix, Inc. Maxtor Corporation Mylex Corporation QLogic Corporation Quantum Corporation Seagate Technology Silicon Image, CMD Storage Systems SYQT, Inc. Tekram Technologies Toshiba America, Inc. Western Digital Corporation Hardware (Screws, Mounting Brackets, and so on) Ci Design Company Jameco Computer Products JDR Microdevices Radio Shack 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 113

Vendor List 113

Keyboards ALPS Electric Aopen America, Inc. Cherry Electrical Products Division, Cherry Corporation KeyTronicEMS Labtec Enterprises, Inc. LMS Logitech Microsoft Corporation Mitsumi Electronics Corporation Unicomp, Inc. Memory Advanced Micro Devices (AMD) Centon Electronics, Inc. Crucial Technologies Dallas Semiconductor Hitachi America, Ltd. (Semiconductor and IC Division) Hynix Semiconductor America, Inc. IBM Microelectronics Intel Corporation Kingston Technology Corporation Longshine USA MA Laboratories, Inc. Micron Technologies, Inc. Microprocessors Unlimited, Inc. Mosel Vitelic NEC Electronics, Inc. Panasonic Industrial Co. Ramtron International Corporation Samsung Semiconductor, Inc. Sharp Microelectronics of the Americas Sigma Data Simple Technology ST Microelectronics Winbond Electronic Corporation America Mice ALPS Electric Aopen America, Inc. Kensington Technology Group KeyTronicEMS Labtec Enterprises, Inc. Logitech Microsoft Corporation Mitsumi Electronics Corporation 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 114

114 Vendor List

Miscellaneous Aavid Thermalloy LLC Anvil Cases AZ-COM, Inc. Berkshire Products Byte Runner Technologies Casio, Inc. Chicago Case Company CTS Corporation (IERC) Da-Lite Screen Co. DEX (Data Exchange Corporation) Digi-Key Corporation Edmund Scientific Extron Electronics / RGB Systems, Inc. FCI USA and FCI Electronics Heathkit Company, Inc. Hypertech, Inc. IBM Corporation Illinois Lock Inline, Inc. JC Whitney & Company Labconco Corporation LearnKey, Inc. MAGNI Systems, Inc. Molex, Inc. Pivar Computing Services, Inc. Radio Shack Rip-Tie Company Safeware, The Insurance Agency, Inc. Specialized Products Company Sprague Magnetics, Inc. Trace Research and Development Center Viziflex Seels, Inc. Wyse Technology Modems (Analog, DSL, Cable Modem, Broadband) 3Com Corp. ASUS Computer International America (ASUSTeK) Creative Labs, Inc. Intel Corporation Linksys Longshine USA Simple Technology SMC Networks Worldwide SONICblue U.S. Robotics, Inc. Zoom Telephonics, Inc. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 115

Vendor List 115

Monitors and Display Devices Acer America Corp. Aopen America, Inc. BenQ America Corp. CTX International, Inc. DTK Computer, Inc. Dukane Corporation Extron Electronics / RGB Systems, Inc. Hewlett-Packard Company Hitachi America, Ltd. (Semiconductor and IC Division) LG Electronics NEC-Mitsubishi Electronics Display of America, Inc. Panasonic Industrial Co. Philips Electronics North America Proview Technology, Inc. Sharp Electronics Corporation Sony Corporation of America Tatung Company of America, Inc. Toshiba America, Inc. ViewSonic Motherboards ABIT Computer (USA) Corporation American Megatrends, Inc. (AMI) Aopen America, Inc. ASUS Computer International America (ASUSTeK) Diamond Flower, Inc. (DFI) Elitegroup Computer Systems, Inc. FIC of America (FICA) Giga-Byte Technology Co., Inc. Intel Corporation MA Laboratories, Inc. Micro Industries Corporation MSI Computer Corporation (U.S. division of Micro-Star International) SOYO Group, Inc. Supermicro Computer, Inc. Tyan Computer Corporation VIA USA Networking 3Com Corp. Black Box Corporation Byte Runner Technologies Cisco Systems, Inc. Dell Computer Corporation D-Link Systems, Inc. Gateway, Inc. Hewlett-Packard Company IBM Corporation Intel Corporation 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 116

116 Vendor List

Lantronix Lexmark Linksys Longshine USA Matrox Graphics, Inc. Micro Warehouse SMC Networks Worldwide SONICblue U.S. Robotics, Inc. Zoom Telephonics, Inc. Online Services America Online CompuServe Interactive Services, Inc. (CIS) Optical Drives and Media Aopen America, Inc. ASUS Computer International America (ASUSTeK) Fujitsu Computer Products of America, Inc. Hewlett-Packard Company Hitachi America, Ltd. (Semiconductor and IC Division) Imation Enterprises Corp. Iomega Corporation LG Electronics Maxell Corporation of America Maxoptix, Inc. Micro Design International, Inc. (MDI) Panasonic Philips Electronics North America Plasmon USA Plextor Sony Corporation of America TDK Electronics Corporation Verbatim Americas Power Protection and UPS Acme Electronics, LLC American Power Conversion (APC) Black Box Corporation Invesys Powerware Division Liebert Tripp Lite Manufacturing Power Supplies Antec, Inc. Astec America, Inc. Panasonic Industrial Co. PC Power & Cooling, Inc. Sun Moon Star 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 117

Vendor List 117

Printers, Printer Parts, and Supplies ALPS Electric Canon USA, Inc. Citizen America Corporation Epson America, Inc. Fujitsu Computer Products of America, Inc. Hewlett-Packard Company Lexmark NEC Solutions America Oki Data Americas, Inc. Panasonic PARTS NOW! LLC Sharp Electronics Corporation Star Micronics America, Inc. Y-E Data Company Processors and Processor Upgrades Advanced Micro Devices (AMD) Evergreen Technologies Intel Corporation MA Laboratories, Inc. Motorola Computer Group PowerLeap, LLC VIA USA RAID Adaptec American Megatrends, Inc. (AMI) Arco Computer Products, LLC GigaTrend, Inc. LSI Logic, Inc. MicroWay, Inc. Mylex Corporation Silicon Image, CMD Storage Systems Supermicro Computer, Inc. Tekram Technologies Removable Media Imation Enterprises Corp. Iomega Corporation Maxell Corporation of America Sony Corporation of America TDK Electronics Corporation Verbatim Americas Repair Services CompUSA, Inc. DEX (Data Exchange Corporation) Micro Solutions, Inc. 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 118

118 Vendor List

Sprague Magnetics, Inc. Teleplan-Ventura Retail and Direct Mail Altex Electronics, Ltd. Black Box Corporation CompUSA, Inc. Computer Discount Warehouse (CDW) Dell Computer Corporation IBM Corporation Jameco Computer Products JDR Microdevices Jensen Tools, Inc. Micro Warehouse Microprocessors Unlimited, Inc. Myoda Computer Center Newark InOne PC Connection SCSI Accessories Adaptec East/West Manufacturing Enterprises, Inc. Methode Electronics, Inc. Micro Design International, Inc. (MDI) Mylex Corporation QLogic Corporation Rancho Technology, Inc. Software Adobe Systems, Inc. Apple Computer, Inc. Autodesk, Inc. Bitstream, Inc. Borland Broderbund LLC Buerg Software Casio, Inc. Columbia Data Products Comtech Publishing Ltd. Conexant Systems, Inc. Corel Systems, Inc. Crystal Decisions Dot Hill Systems Corporation Golden Bow Systems Hewlett-Packard Company Hitachi America, Ltd. (Semiconductor and IC Division) Iomega Corporation LapLink.com Lotus Software MapInfo Corporation McAfee Security 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 119

Vendor List 119

Micro Design International, Inc. (MDI) Microsoft Corporation MicroWay, Inc. Motor Information Systems Motorola Computer Group Mylex Corporation Network Associates, Inc. (NAI) NextPage Novell, Inc. Oak Technology, Inc. Ontrack Data International, Inc. Parallel Technologies, Inc. PC-Doctor, Inc. PCWIZ, Inc. Phoenix Technologies, Ltd. PKWare, Inc. Plextor PowerQuest Corporation PSL/DigiBuy Qualitas, Inc. Roxio, Inc. Rupp Technology Corporation Silicon Image, CMD Storage Systems Silicon Valley Research Smith Micro Software, Inc. Symantec Corporation Ultra-X, Inc. Unicore Software, Inc. V Communications, Inc. Veritas Software Corporation Xerox Corporation Speakers Bose Corp. Creative Labs, Inc. Labtec Enterprises, Inc. Logitech Philips Electronics North America Standards Bodies and Organizations American National Standards Institute (ANSI) Association of Shareware Professionals (ASP) CompTIA (Computing Technology Industry Association) PCI Special Interest Group Personal Computer Memory Card International Association (PCMCIA) Quarter-Inch Cartridge Drive Standards, Inc. (QIC) Underwriters Laboratories, Inc. VESA Standards 99 1738 NEW DVD 4 6/25/04 10:39 AM Page 120

120 Vendor List

Supplies (Chemicals, Cleaners, and so on) CAIG Laboratories D.W. Electrochemicals, Ltd. Emerson & Cuming ITW Chemtronics Tech Spray, LP Systems (Desktop, Server, and Mobile) Acer America Corp. Aopen America, Inc. Apple Computer, Inc. Dell Computer Corporation Diamond Flower, Inc. (DFI) Diversified Technology Dolch Computer Systems DTK Computer, Inc. Everex Systems, Inc. Fujitsu Computer Products of America, Inc. Gateway, Inc. Hewlett-Packard Company IBM Corporation MPC Computers, LLC Myoda Computer Center NEC Solutions America Panasonic Radio Shack Sharp Electronics Corporation Toshiba America, Inc. UNISYS Tape Drives and Media Advanced Digital Information Corporation Dot Hill Systems Corporation Exabyte Corporation GigaTrend, Inc. Hewlett-Packard Company Imation Enterprises Corp. Maxell Corporation of America Maxoptix, Inc. MicroSolutions, Inc. OnStream Data, Inc. Overland Storage Plasmon USA Quantum Corporation Seagate Technology Sony Corporation of America TDK Electronics Corporation Teac America, Inc. Verbatim Americas