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Technical Bulletin Technical Bulletin: # TB-00168-00-081104 Product Affected: VideoEdge NVR Server Software (02.04.xxx and 02.05.xxx) Description: Chipset Compatible List for VideoEdge NVR Server Software Date of Issuance: 07 November 2008 Purpose This technical bulletin #TB-00168-00-081104 addresses issues relating to the support and integration of chipset device drivers (storage and network) in the VideoEdge NVR Server Software. Primary symptoms are: • When booting from the latest VideoEdge NVR Server Software CD, VideoEdge is unable to recognize an available storage device (internal hard drives, external hard drives, RAID storage volume) as its dedicated boot drive for installation. • After successfully installing VideoEdge NVR Server Software, the server is unable to: accept a DHCP address from the network, ping it from a client, access it from a web browser, or discover it from any of the client software. Permanent Solution To correct these issues using the procedures listed below, ensure that the storage and network chipsets used on the hardware system are currently supported by the latest VideoEdge NVR Server Software. As new versions of the VideoEdge NVR Server Software are released, (ISO and Firmware Files) updates to features, functions and/or enhancements, including additional camera handlers and device drivers are included. Check the American Dynamics website for updated information on your specific product(s). 1 List of Procedures: Procedure 1: Instructions on How to Check the Storage Chipsets Procedure 2: Instructions on How to Check the RAID Controller (if applicable) Procedure 3: Instructions on How to Check the Network Chipset Procedure 4: Instructions on How to Confirm What Chipsets are on Your Server Procedure 1: Instructions on How to Check the Storage Chipsets 1. Locate the chipset on your server’s motherboard. 2. Go to the web site to look up the details of the Intel Chipset (http://www.intel.com/design/chipsets/linecard.htm). 3. Determine the ICH Type or Supported Intel I/O Controller (e.g. ICH8) under the comparison chart of the chipset, 4. Compare the results against tables 1-7 below to determine if the device driver is supported, and if it allows the installation and application programs to recognize the hard drive(s) attached directly to the motherboard. Procedure 2: Instructions on How to Check the RAID Controller (if applicable) 1. Locate your server’s RAID controller. 2. Compare the results against tables 1-7 below to determine if the device driver is supported, and if it allows the installation and application programs to recognize the hard drive(s) attached directly to the motherboard. Procedure 3: Instructions on How to Check the Network Chipset 1. Locate the network chipset on your server’s motherboard. 2. Compare the results against tables 1-7 below to determine if the device driver is supported, and if it allows the application program to recognize the network port(s) attached to the motherboard. Procedure 4: Instructions on How to Confirm What Chipsets are on Your Server 1. Proceed to boot off from the VideoEdge NVR Server Software disc. 2. Press the ‘Y’ key to accept the EULA. 3. Press the ‘A’ key and then the <ENTER> key to abort the installation and take you to the PCI Dump screen. The display will show the PCI_IDS information for all of the hard drive, RAID, and network chipsets which are presently configured on your system (see example below). 2 Error Selecting Install drive! Aborting install! The following information identifies your hardware. Please have it ready for your distributor. Your Hard Drive Controllers: 00:1f.1 Class 0101: 8086:24db (rev 02) 00:1f.2 Class 0101: 8086:24d1 (rev 02) Your Network Interface Controllers: 01:04.0 Class 0200: 1737:1032 (rev 12) 01:07.0 Class 0200: 14e4:169c (rev 03) Thank you. Error Installing VideoEdge NVR! Please press Enter key to reboot! 4. Compare the results of the hard drive controllers (xxxx:yyyy) and network controllers (xxxx:yyyy) against the tables below to determine if the device drivers are supported. 3 List of tables: Table 1: List of Currently Supported Ethernet Device Drivers ..........................................5 Table 2: List of Currently Supported FIBER Device Drivers ...........................................25 Table 3: List of Currently Supported IDE Device Drivers ................................................26 Table 4: List of Currently Supported RAID Device Drivers .............................................32 Table 5: List of Currently Supported SAS Device Drivers...............................................35 Table 6: List of Currently Supported SATA Device Drivers.............................................36 Table 7: List of Currently Supported SCSI Device Drivers..............................................40 4 Table 1: List of Currently Supported Ethernet Device Drivers Company TYPE Chipsets PCI_IDS 3Com Ethernet 3c985 1000BaseSX (SX/TX) 10b7:0001 3Com Ethernet 3c982-TXM 10/100baseTX 10B7:1201 Dual Port A [Hydra] 3Com Ethernet 3c982-TXM 10/100baseTX 10B7:1202 Dual Port B [Hydra] 3Com Ethernet 3c450 HomePNA [Tornado] 10B7:4500 3Com Ethernet 3c555 Laptop Hurricane 10B7:5055 3Com Ethernet 3c575 Megahertz 10/100 LAN 10B7:5057 CardBus [Boomerang] 3Com Ethernet 3cCFE575BT Megahertz 10B7:5157 10/100 LAN CardBus [Cyclone] 3Com Ethernet 3cCFE575CT CardBus 10B7:5257 [Cyclone] 3Com Ethernet 3c590 10BaseT [Vortex] 10B7:5900 3Com Ethernet 3c592 EISA 10mbps 10B7:5920 Demon/Vortex 3Com Ethernet 3c595 100BaseTX [Vortex] 10B7:5950 3Com Ethernet 3c595 100BaseT4 [Vortex] 10B7:5951 3Com Ethernet 3c595 100Base-MII [Vortex] 10B7:5952 3Com Ethernet 3c597 EISA Fast 10B7:5970 Demon/Vortex 3Com Ethernet 3c595 Megahertz 10/100 LAN 10B7:5b57 CardBus [Boomerang] 3Com Ethernet 3c556 Hurricane CardBus 10B7:6055 [Cyclone] 3Com Ethernet 3c556B CardBus [Tornado] 10B7:6056 5 Company TYPE Chipsets PCI_IDS 3Com Ethernet 3cCFE656 CardBus [Cyclone] 10B7:6560 3Com Ethernet 3cCFEM656B 10/100 10B7:6562 LAN+Winmodem CardBus [Cyclone] 3Com Ethernet 3cXFEM656C 10/100 10B7:6564 LAN+Winmodem CardBus [Tornado] 3Com Ethernet 3cSOHO100-TX Hurricane 10B7:7646 3Com Ethernet 3c900 10BaseT [Boomerang] 10B7:9000 3Com Ethernet 3c900 10Mbps Combo 10B7:9001 [Boomerang] 3Com Ethernet 3c900B-TPO Etherlink 10B7:9004 XL [Cyclone] 3Com Ethernet 3c900B-Combo Etherlink XL 10B7:9005 [Cyclone] 3Com Ethernet 3c900B-TPC Etherlink XL 10B7:9006 [Cyclone] 3Com Ethernet 3c900B-FL 10base-FL 10B7:900A [Cyclone] 3Com Ethernet 3c905 100BaseTX 10B7:9050 [Boomerang] 3Com Ethernet 3c905 100BaseT4 10B7:9051 [Boomerang] 3Com Ethernet 3c905B 100BaseTX [Cyclone] 10B7:9055 3Com Ethernet 3c905B-T4 Fast EtherLink XL 10B7:9056 [Cyclone] 3Com Ethernet 3c905B Deluxe Etherlink 10B7:9058 10/100/BNC [Cyclone] 3Com Ethernet 3c905B-FX Fast Etherlink XL 10B7:905A FX 100baseFx [Cyclone] 6 Company TYPE Chipsets PCI_IDS 3Com Ethernet 3c905C-TX/TX-M [Tornado] 10B7:9200 3Com Ethernet 3C920B-EMB Integrated Fast 10B7:9201 Ethernet Controller [Tornado] 3Com Ethernet 3Com 3C920B-EMB-WNM 10B7:9202 Integrated Fast Ethernet Controller 3Com Ethernet 3C920B-EMB-WNM Integrated 10B7:9210 Fast Ethernet Controller 3Com Ethernet 3CSOHO100B-TX 910-A01 10b7:9300 [tulip] 3Com Ethernet 3c980-TX Fast Etherlink XL 10B7:9800 Server Adapter [Cyclone] 3Com Ethernet 3c980-C 10/100baseTX NIC 10B7:9805 [Python-T] 3Com Ethernet 3C990-TX [Typhoon] 10b7:9900 3Com Ethernet 3CR990-TX-95 [Typhoon 56- 10b7:9902 bit] 3Com Ethernet 3CR990-TX-97 [Typhoon 168- 10b7:9903 bit] 3Com Ethernet 3C990B-TX-M/3C990BSVR 10b7:9904 [Typhoon2] 3Com Ethernet 3CR990-FX-95/97/95 [Typhon 10b7:9905 Fiber] 3Com Ethernet 3CR990SVR95 [Typhoon 10b7:9908 Server 56-bit] 3Com Ethernet 3CR990SVR97 [Typhoon 10b7:9909 Server 168-bit] 3Com Ethernet 3C990SVR [Typhoon Server] 10b7:990a Abocom Systems Ethernet ADMtek Centaur-C rev 17 [D- 13D1:AB02 Inc Link DFE-680TX] CardBus Fast Ethernet Adapter 7 Company TYPE Chipsets PCI_IDS Abocom Systems Ethernet 21x4x DEC-Tulip compatible 13D1:AB03 Inc 10/100 Ethernet Abocom Systems Ethernet RTL8139 [FE2000VX] CardBus 13d1:ab06 Inc Fast Ethernet Attached Port Adapter Abocom Systems Ethernet 21x4x DEC-Tulip compatible 13D1:AB08 Inc 10/100 Ethernet Accton Technology Ethernet SMC2-1211TX 1113:1211 Corporation Accton Technology Ethernet EN-1216 Ethernet Adapter 1113:1216 Corporation Accton Technology Ethernet EN-1217 Ethernet Adapter 1113:1217 Corporation Accton Technology Ethernet 21x4x DEC-Tulip compatible 1113:9511 Corporation Fast Ethernet Addtron Technology Ethernet RTL8139 Ethernet 4033:1360 Co, Inc. ADMtek Ethernet 21x4x DEC-Tulip compatible 1317:0981 10/100 Ethernet ADMtek Ethernet NC100 Network Everywhere 1317:0985 Fast Ethernet 10/100 ADMtek Ethernet 21x4x DEC-Tulip compatible 1317:9511 10/100 Ethernet Advanced Micro Ethernet 79c970 [PCnet32 LANCE] 1022:2000 Devices [AMD] Advanced Micro Ethernet 79c978 [HomePNA] 1022:2001 Devices [AMD] AIRONET Wireless Ethernet PC4800 14b9:0001 Communications AIRONET Wireless Ethernet PC4500 14b9:4500 Communications 8 Company TYPE Chipsets PCI_IDS AIRONET Wireless Ethernet Cisco Aironet 340 802.11b 14b9:4800 Communications Wireless LAN Adapter/Aironet PC4800 Ali Corporation Ethernet M5261 Ethernet Controller 10b9:5261 Allied Telesyn Ethernet RTL81xx Fast Ethernet 1259:a117 International Allied Telesyn Ethernet RTL81xx Fast Ethernet 1259:a11e International Allied Telesyn Ethernet 21x4x DEC-Tulip compatible 1259:a120 International 10/100 Ethernet Alteon Networks Ethernet AceNIC Gigabit Ethernet 12ae:0001 Inc. Alteon Networks Ethernet AceNIC Gigabit Ethernet 12ae:0002 Inc. (Copper) Alteon Networks Ethernet
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