IBM Europe, Middle East, and Africa Software Announcement ZP12-0126, dated April 24, 2012

Share how the business operates with IBM Blueworks Live

Table of contents 1 Overview 5 Publications 2 Key prerequisites 5 Technical information 2 Planned availability date 6 Ordering information 2 Description 7 Terms and conditions 3 Product positioning 8 Prices 4 Program number 9 Announcement countries

At a glance

IBM® Blueworks LiveTM delivers:

• The ease that comes with using a cloud-based, On Demand software-as-a- service (SaaS) offering • The tools that enable you to discover and document processes simply, with no extensive training required • The ability to share process information throughout the user community, so that everyone can contribute to process improvements • A single, shared process repository that is continually updated • The ability to document even complex business processes • Support for industry standards that allows you to leverage your business models to jumpstart your business process management (BPM) solutions • A library of predefined templates to accelerate new process-design efforts • An alternative to email as a way to configure and run simple processes

Overview

One shared repository: In many organizations, employees do not know where they can find the latest version of a business policy, business process, or business rule. Often they spend too much time searching for processes or rules only to find them forgotten on a shelf or on a shared drive or in someone's inbox or, even worse, in someone's head. The nervous system of an organization is made up of its processes and rules, and with the speed at which both the business and the workforce are changing, business cannot afford not knowing where they are documented any longer.

Institutionalized innovation: Finding opportunities for and rolling out change within an organization is often limited to a small subset of people, and yet companies desire to tap into the know-how of everyone in the organization. IBM Blueworks Live allows each member of an organization to share their subject matter expertise in the right context. It empowers your teams to contribute to this collective expertise in an environment built from the ground up with participation in mind.

Business-led change: Many companies implement strategic initiatives by making changes to business processes or business rules. Often these changes are communicated by email, requiring employees to read the right email at the right time so that they can carry out key decisions that impact the direction of the organization. With the simplicity of building a bulleted list and the accessibility of a

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 1 Announcement ZP12-0126 browser-based interface, IBM Blueworks Live puts the power to implement change in the hands of those responsible for delivering the end results.

Key prerequisites

Supported environments include:

• MicrosoftTM WindowsTM • Mac OS X

Planned availability date

April 24, 2012

Description

The Blueworks Live platform is accessible from any . It is designed to be easy to use and collaborative so that a wide range of stakeholders can work together synchronously or asynchronously to map, refine, and run processes on demand. Blueworks Live helps users to benefit from better control and visibility into key processes, while IT gains the ability provide process improvement tools and technology to all parts of the organization by leveraging the cloud-based platform.

Blueworks Live allows users to:

• Easily adopt: There are no plug-ins or software to install. Get started today with a free, 30-day trial. • Discover and document processes simply, with no extensive training required. Business processes can be outlined or brainstormed in a Microsoft Office-like interface. – A high-level process map, a Business Process Modeling Notation (BPMN) workflow diagram, and processes and procedures documentation are automatically generated and synchronized. No drawing is necessary. – Process diagrams are automatically laid out. Additions and changes to the diagrams are made instantly without the need to rewire or reconnect lines. – Diagrams are compliant with industry-standard BPMN. – Business decisions can be identified and described in the context of business process activities using decision tables. – Templates are available for structured, consistent documentation of virtually all processes in an organization. – Processes are viewed on a shared whiteboard. Two or more users can work on the same process at the same time; all changes are shown instantly to all users. • Configure and run simple processes instead of email: It is easy to select and configure an existing process template, such as an approval or a checklist, from the library. Users even have the option to kick-off, collaborate on, and complete work items on the go with IBM Business Process Manager for use with iPhone and iPad. • Allow all users to participate in the process by sharing information in the community: Users post messages, engage in discussions, and make blog posts in private account-level communities. Interactive feeds keep users informed of the latest process activity and allow users to add comments. Follow the latest and most relevant process trends with a curated feed of public process information. An unlimited number of free users can view and share information in the private community.

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 2 Announcement ZP12-0126 • Access a single, shared process repository that is continually updated: A common knowledge repository includes virtually all processes inside an organization. Processes are continually updated with no need to manage different versions of files on shared drives or in emails. Users can link to and reuse other Blueworks Live processes, as well as external assets and documents. Built-in Google-like search capabilities extend across all Blueworks Live process projects. • Support industry standards and influence business models to jumpstart BPM solutions: Create and analyze complex business processes using the Business Process Management Notation (BPMN). • Take advantage of native integration with IBM Business Process Manager: Blueworks Live processes can be downloaded for implementation immediately with no transformation or changes. Blueworks Live also supports BPMN 2.0 and XPDL 2.1 exports for connection to other BPM systems and analysis tools. • Use a template library to accelerate new process design efforts: The library contains template process maps that are based on industry-best practices, and can be used to jump start new process design efforts or new process applications.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Product positioning

Every company functions based on a set of processes. These processes allow a company to repeat a service or offering with enough efficiency to make money. While every company uses processes, not every company has a high level of visibility into their processes. For example, companies often have to check with individuals every time they need an update on the status of a process, and some companies have only vague notions of what their processes are, how long they take to complete, and how to improve. In addition, many employees do not think about their jobs as processes, and they certainly do not think about BPM.

Every day, more and more companies are kicking off process improvement projects. When a process improvement project is successful, the business value delivered can be significant, resulting in less effort, lower costs, lower risks, increased productivity, higher agility, and a more competitive position in their industry.

For a process improvement project to be successful, it is imperative that everyone involved in the process is aligned on the fundamentals, and able to collaborate in a tool that accurately reflects the company process.

Today, companies have a variety of resources available to deal with process problems. They can visit web-based community sites to read blogs and articles, but often these provide only generic guidance, as companies will not share anything that gives them a competitive advantage. They can use collaboration software to create and assign simple tasks, but there is little tracking and visibility into the state of these processes. They can use traditional or cloud-based offerings to document and diagram processes, but this process documentation is often not shared broadly in the organization. They can purchase a BPM solution to model and execute processes, but these teams have the capacity to implement only the few processes with the largest impact to the business. They can create and deliver process education, but do not have a good way to track education history or the overall skill level of the organization.

Blueworks Live enables subject matter experts and analysts to document their processes and provides all users with visibility and the tools to communicate about processes. There are many document-based collaboration tools in the market.

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 3 Announcement ZP12-0126 Blueworks Live distinguishes itself from those other tools by engaging all users in a process-focused, collaborative environment.

Blueworks Live provides an easy-to-use environment for the rapid discovery, definition, and documentation of business processes. Its graphical design and visualization tools are specifically designed to make it easy for all process owners and business users to engage directly in the analysis and improvement of their business processes. As a cloud-based offering, it allows new contributors to the team to be added on demand and immediately, with no extensive training.

Blueworks Live provides the single, shared repository where all participants can find the 'single version of truth' about any process. In this way, Blueworks Live helps facilitate successful process improvement projects by enabling all users on the project improvement team to get aligned on process goals, problems, and areas for improvement. When the BPM team is ready to inventory, discover, and analyze the details of their own processes, Blueworks Live can be used as the 'system of record' for storing and sharing the detailed information for all of the client processes. As processes and improvement opportunities change over time, the details can be documented in Blueworks Live so that there is a single spot where all users can go to access the latest up-to-date information.

Blueworks Live directly integrates with IBM Business Process Manager for implementation, execution, and optimization of business processes.

Program number

Program Program number name

5725-G68 IBM Blueworks Live

Education support

IBM offers a full range of education support offerings for Blueworks Live.

Get started quickly

Blueworks Live features a Getting started guide, forums, expert advice, and a wide range of video tutorials to help get started quickly. For more information, visit

http://www.blueworkslive.com

Go in depth courses

ZB026 Process Modeling with IBM Blueworks Live

This introductory, self-paced course explains how to use BPMN and IBM Blueworks Live to define and model business processes. The course begins with an introduction to business process management (BPM) concepts and methods, and then covers process discovery, process definition, and creating process diagrams. The course teaches core modeling skills and best practice methods that improve the speed and quality of process definition using BPMN. Students also learn the core product skills and best practice methods needed to model processes with IBM Blueworks Live.

For more information about IBM Blueworks Live training, visit

http://www.ibm.com/software/websphere/education/blueworks/index.html

IBM Business Process Manager courses complement Blueworks Live and combine the ideal mix of BPM course work and practical experience into role-specific education tracks for analysts, developers, program managers, administrators, and executives. Complementing the course work is mentoring that helps ensure BPM best practices are baked into BPM projects.

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 4 Announcement ZP12-0126 IBM Business Process Manager experts work side-by-side, providing hands-on training. For more information about available WebSphere® Education offerings, including course locations and availability dates, visit

http://www.ibm.com/software/websphere/education/

Offering Information

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage

Publications

Product documentation, including a Getting started guide, FAQs, and video tutorials, is provided online for customers logged into IBM Blueworks Live at

http://www.blueworkslive.com

Technical information

Specified operating environment

Hardware requirements Workstation running one of the supported browser

Software requirements One of the following:

• Microsoft Windows with one of the following browsers – Windows 7, 8, or 9 – Mozilla 3.6, or later • Mac OS X - Mozilla Firefox 3.6, or later • Apple iOS 5, or later - (support for viewing only; no editing)

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging No software is shipped with this service offering.

Blueworks Live is available at

http://www.blueworkslive.com

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 5 Announcement ZP12-0126 Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.

Ordering information

This product is available either by Passport Advantage or directly from the Blueworks Live website for purchase by credit card, in authorized geographies. It is not available as shrinkwrap. Product group: WebSphere Product Identifier Description (PID) IBM Blueworks Live 5725-G68

Product category: Application Integration Middleware Other For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit

http://www-306.ibm.com/software/support/pa.html

Charge metric Part number or Program name PID number Charge metric

IBM Blueworks Live 5725-G68 - Editor Per Authorized User - Contributor Per Authorized User

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Passport Advantage Part Program name/Description number

IBM Blueworks Live

Editor - Per Authorized User Annual Subscription, 12 Mo, without support D0PQILL

Daily Fee for Partial month, without support D0PQKLL

Contributor - Per Authorized User Annual Subscription 12 Mo, without support D0PQJLL

Daily Fee for Partial month, without support D0PQLLL

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 6 Announcement ZP12-0126 Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is available either by Passport Advantage or directly from the Blueworks Live website for purchase by credit card, in authorized geographies. It is not available as shrinkwrap.

Licensing The IBM Blueworks Live Terms of Use and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

Technical support Technical support is included with subscriptions purchased through Passport Advantage and Passport Advantage Express® and is provided for this IBM SaaS offering and Enabling Software, as applicable, during the Subscription Period as set forth in the Terms of Use Agreement.

For details and to request support, visit

://customers.unica.com/user/login?destination=%3Cfront%3E

Technical support is included with the IBM SaaS and is not available as a separate offering.

Terms of Use The program's Terms of Use document is available on the IBM Terms of Use website

http://www.ibm.com/software/sla/sladb.nsf/sla/tou

Limited warranty applies Yes

Volume orders (IVO) No

Passport Advantage applies Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

System i Software Maintenance applies No

Variable charges apply No

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 7 Announcement ZP12-0126 Educational allowance available Education allowance does not apply.

Special education prices are available for qualified customers through Passport Advantage.

Statement of good security practices

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.

Prices

For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 8 Announcement ZP12-0126 Announcement countries

These part numbers are available only in the following countries:

• In northeastern Europe – Austria – Switzerland – Liechtenstein – Denmark – Sweden – Norway – Finland – Iceland – United Kingdom – Ireland • In southwestern Europe – Belgium – Luxembourg – Netherlands – France – Italy – Spain – Portugal – Greece – Israel – Cyprus – Malta • In central and eastern Europe – Albania – Armenia – Azerbaijan – Belarus – Bosnia and Herzegovina – Bulgaria – Croatia – Czech Republic – Estonia – Georgia – Hungary – Kazakhstan – Kosovo – Kyrgyzstan – Latvia – Lithuania – Macedonia (former Republic of Yugoslav) – Moldova (Republic of) – Montenegro

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 9 Announcement ZP12-0126 – Poland – Romania – Russia – Serbia – Slovakia – Slovenia – Tajikistan – Turkey – Turkmenistan – Ukraine – Uzbekistan

Trademarks Blueworks Live is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, WebSphere, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

IBM Europe, Middle East, and Africa Software IBM is a registered trademark of International Business Machines Corporation 10 Announcement ZP12-0126