DELIVERING BUSINESS ESSENTIALS TO NTA MEMBERS OCTOBER 2018

Let’s meet in MILWAUKEE! Brew city set to host Travel Exchange ’18 PAGE 20

DURANGO: A WHOLE LOTTA COOL PAGE 18

BOARD—BUT NEVER BORED—IN OTTAWA PAGE 16

A FIRST-TIMER’S REFLECTIONS PAGE 64

The Wisconsin Center in Milwaukee, site of NTA’s convention 50+ RESTAURANTS, NIGHTCLUBS AND BARS 7 HIGH-ENERGY CASINOS | EXTREME ADVENTURES HOTEL | SPA | ENTERTAINMENT | SHOPPING | GOLF

THE OF IT ALL Wonder FOXWOODS.COM | 800.369.9663

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FEATURES DEPARTMENTS

Board—but never bored— 4 From the Editor in Ottawa 6 Voices of Leadership Courier’s Bob Rouse traveled to the Canadian capital for an NTA board meeting, but he stayed for the fun Business and the flavors of the city. 7 InBrief Courier: The next page UNWTO: 2017 was a banner year for travel

16 8 Relating to Government: Summer developments mean U.S.-Cuba travel is warming City Spotlight: Durango At a time when Cuba is taking steps to improve tourism infrastructure, the Courier’s Pat Henderson discovered U.S. government softens its warnings about travel to the island nation. a “whole lotta cool” in this 10 From pixel to people gorgeous and authentic Colorado Social ads are the way of the world when it comes to skyrocketing destination. the number of people you reach online. Catherine Heeg shares some social ad hacks to help you boost your visibility.

13 What’s On An Anchorage trifecta: glaciers, animals, the aurora Edinburgh’s got a story to tell 18 A Savannah sampler Made for Milwaukee Learn what’s on tap for your Resources Travel Exchange experience in this 51 Think … theatrical welcoming Wisconsin city. See how a family visit to Chicago opened the curtain for editor Bob Rouse to learn about two of NTA’s entertaining theater members.

52 Courier’s Guide to NTA-member Theaters 20 Community 60 Meet the Members Milwaukee Public Museum Appina Travel GmbH

COMPASS 62 New Members 41 New England 63 NTA Events Calendar Connecticut | Maine | | New Hampshire | Rhode 64 AfterWords Island | Vermont Rich Figueroa of Wisconsin’s Oneida Nation reflects on his experience as a first-timer at Travel Exchange and shares his advice for 2018 delegates. 45 China 46 India 48 Africa Kenya | South Africa | Tanzania | Zambia

50+ RESTAURANTS, NIGHTCLUBS AND BARS 7 HIGH-ENERGY CASINOS | EXTREME ADVENTURES HOTEL | SPA | ENTERTAINMENT | SHOPPING | GOLF Courier has used images existing in the public domain or made available from sources including, but not limited to, Flickr and Wikimedia Commons under a Creative Commons Attribution Generic License. The full text of the Creative Commons Attribution 2.0 Generic License is available at bit.ly/1gDYjzM. Images used may have been altered by cropping or adjusted for contrast, saturation, size, color, clarity or otherwise digitally manipulated to meet design specifications. Courier’s use of Creative Commons and public domain images does not constitute or suggest the licensor’s explicit or implied endorsement of Courier, its content, staff, contributors, advertisers or any other use by Courier. THE OF IT ALL Wonder FOXWOODS.COM | 800.369.9663 NTAonline.com 1

FOX_58846_National_Tour_Association_8-30_IO.indd 1 9/4/18 2:02 PM AD INDEX Volume 45, Issue 7 October 2018 | ★ New advertisers

American Music Theatre...... 58 NTA President amtshows.com Pam Inman [email protected] ★Ashland Hills Hotel and Suites...... 31 ashlandhillshotel.com Editorial Pops Orchestra/ Editor in Chief Bob Rouse [email protected] Boston Symphony Orchestra/ Tanglewood...... 43 Managing Editor Pat Henderson [email protected] bso.org Writer Kendall Fletcher [email protected] Chicago The Musical– Writer Gabe Webb [email protected] National Artists Management Company......