Digital Marketing • to Create Profitable Customer Journeys

Total Page:16

File Type:pdf, Size:1020Kb

Digital Marketing • to Create Profitable Customer Journeys • Digital Growth Conference 18: • Digital Marketing • To Create Profitable Customer Journeys • John Alexander Rowley • Head of Digital Marketing, Thorntons #DGPConf18 Digital Marketing To Create Profitable Customer Journeys. John Alexander Rowley Head of Digital Marketing, Thorntons @JohnARowley Hello! I’m John. ★ Over 15 years in digital marketing. ○ Specialising in multi-channel customer experiences. ★ Renewable, Financial & Scientific sectors. ★ Head of Digital Marketing for ★ Ecommerce thought leader at About Thorntons. ★ Owned by (€10b turnover). ○ Also own Ferrero Rocher, Raffaello, nutella, kinder, Tic Tac & more... ★ Thorntons annual turnover £200m. ★ Only ecommerce team in Europe... ★ ...Blueprint for digital & ecommerce. Question: What’s The Point In Digital Marketing? ...To Create Profitable Customer Journeys. “I want some smart light bulbs” Google TV advert Store visit Email Cashback Awareness Consideration Conversion Retention Micro-moments What Makes A Great Customer Journey? Customer journey = multiple customer experiences Suitable and All relevant Progressive and personal touchpoints timely messaging experiences considered 5 Steps To Creating Great Customer Experiences 1 2 3 4 5 Know Your Use The Right Support Your Surprise And Understand Audiences Channels Shoppers Delight Performance 1 Knowing Your Audience Knowing Your Audience: Segments and Personas. Hannah - 30 to 40 yrs 35, Female, 2x daughters “I need to try things - Has children on before I buy” - Female Demographic Regularly hires cocktail dresses Tina - Retired “I’m confused by 65, Female, Retired sketch artist - Radio 4 listener modern Behaviour - Home owner technology” Regularly buys confectionary Pete - Non-religious “I’m not giving my 44, Male, Taxi driver, Political - Voted Labour personal data Attitude - Technophobe away!” Regularly researches car parts Knowing Your Audience: Audience Preferences. Email Heritage 3 for 2 - Affiliates - Cashback 50% off Social Black Friday Black Friday Black Friday Paid Display ads Shopping Text ads Knowing Your Audience: Personalisation. Individual Name Location Gender Segment Affluence Genre preference Brand sentiment Behaviour Browse history Purchase history Watched shows 2 Using The Right Marketing Channels Using The Right Marketing Channels: Inbound Marketing. Paid Search Organic Search & Content Affiliates & Partnerships Using The Right Marketing Channels: Outbound Marketing. Email Marketing Social Media Direct Mail Using The Right Marketing Channels: Seamless Experiences. Showrooming Webrooming 66%of millennials said they 57%decline in footfall over last 5 years, but showroomed regularly. average order value tripled. 3 Supporting Shopper Journeys Supporting Shopper Journeys: UX vs UI vs Usability. User Experience User Interface Usability “Overall satisfaction of their “How users interact with the “How easily users interact online experience” website” with the page” OSAT Score % Users Searching % search completions Google Email Supporting Shopper Journeys: Usability Considerations. Interaction Functionality Information design architecture Eg. Form success Eg. Comparison Eg. Menu & URLs EASY Visual Copy & Content strategy design typography Eg. Colours Eg. Headings Eg. Video reviews } Supporting Shopper Journeys: CVR Optimisation. A/B/C Tests Multivariate Tests (1 * 3 = 3 outcomes) (2*2*2*2*2*2*2 = 128 outcomes) Option A 25% Off All 2018 Snowboards - Celebrate Winter 2 iPhone X From Just £899 - Boxing Day Offers .AD. www.snowboards-R-us.co.uk/snowboards/black-friday 4 .AD. www.mobiles-R-us.co.uk/January-sale Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt Get money off your bill every month for the rest of your contract in our January Sale. ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation. 8 Find out more about our incredible January deals and shop online. Mens snowboards Black Friday Deals 16 Apple iPhone X 64 Samsung Galaxy 9 Womens snowboards Free Gifts Available 32 Nokia 3310 128 Windows Lumia 4.2 Option B Free Gift When You Spend £200 - Celebrate Winter 2 Save £100 On The Latest iPhone X - Boxing Day Offers .AD. www.snowboards-R-us.co.uk/snowboards/black-friday 4 .AD. www.mobiles-R-us.co.uk/Apple Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt iPhone X features a new all-screen design. Face ID, which makes your face your password. ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation. 8 And the most powerful and smartest chip ever in an iPhone. Mens snowboards Black Friday Deals 16 Introducing iPhone X 64 January Offers Womens snowboards Free Gifts Available 32 Upgrade Today 128 Other Apple Devices Option C Next-Day Delivery On All Orders - Celebrate Winter .AD. www.snowboards-R-us.co.uk/snowboards/black-friday Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation. Mens snowboards Black Friday Deals Womens snowboards Free Gifts Available 4 Surprising And Delighting Customers Surprising And Delighting Customers: End-To-End Delighting. Awareness & Consideration Conversion Retention Pre-purchase During purchase Post-purchase Product information Delivery options Free gift in dispatch Handwritten Event reminders Painless checkout Thank You notes Retweeting brand Personal assistant Concierge service advocates Surprising And Delighting Customers: Adding A Personal Touch. Free Next-Day delivery “I need to try things ★ on before I buy” ★ Hassle-free returns ★ Money taken after 28 days “I’m confused by ★ Simplified interface modern ★ Support & journey guidance technology” ★ Mail Order options “I’m not giving my ★ Security Guarantees personal data ★ Guest Checkout away!” ★ Minimal data capture Surprising And Delighting Customers: What’s The Point? A ‘Thank You’ can do more to earn your customers’ long-term trust than any coupon or discount! Thorntons Claimed Thorntons Claimed Reviews (112) - Bad Reviews (776) - Great ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ 4.6%increase in CVR for products with 63%consumers more likely to purchase from a 50+ reviews. site which has user reviews. (iPerceptions) (Revoo) 5 Understanding Performance Understanding Performance: Attribution Modelling. Google TV advert Store visit Email Cashback £0 £0 £0 £0 £100 Last click First click £100 £0 £0 £0 £0 Time Decay £5 £10 £15 £20 £50 Position £35 £10 £10 £10 £35 Investing correcting = Improved profitability Understanding Performance: Quantitative Research. First-Party Third-Party Consumer Data Data Surveys Audience data Consumer & mosaic data Post-purchase Behavioural data Competitor data Selective audience Commercial data Industry data Competitor sets Understanding Performance: Qualitative Research. Consumer’s Understand Eliminate, Grow and Experience Videos Pain-Points Repeat Pick your persona Photography opinions Views of key audiences Select their mission Interface interactions Cater to their needs Watch their experience Conversion killers Continuous improvement To summarise... Profitable & Great Customer Journeys Require: Right place Right person Right time Invest wisely 1 2 3 4 5 Support Your Understand Know Your Use The Right Surprise And Delight Audiences Channels Shoppers + Performance What’s the next step in your profitable customer journey? Thank You. @JohnARowley.
Recommended publications
  • Ármustra Nőnap WEBSHOP: Etközi Nemz Lakossági Nt Árak Vásárlók
    2021 február - március s u ár 8. M Ármustra nőnap WEBSHOP: WWW.SIXI.HU etközi Nemz Lakossági nt árak vásárlók . bruár 14 o s kiszállítás p fe D k é részére a isz lentin n és Va aktári értékesít 689,- 349,- 1050,- Milka Desszert Just For You 110g (6264,-/kg) Milka Desszert Nut-Nougat Cream 44g (7932,-/kg) Pedro Love Mix 400g (2625,-/kg) 879,- 1900,- Szamos Szívdesszert Díszdoboz 130g (14615,-/kg) Szamos Szívdesszert 819,- Díszdoboz 50g 465,- Cherry Queen (17580,-/kg) Szívdesszert Valentin 125g (6552,-/kg) Valentin Rózsa Nyalóka 20g Nyalóka 50g (8950,-/kg) (9300,-/kg) Valentin Rózsa Tej és Ét 10-14g 179,- TOP ÁR Kinder Delice T1 Kókusz Kinder Bueno 37 g Dark 43 g 139 Ft/db 3757,-/kg 195 Ft/db Raffaello 4535,-/kg 230 g Raffaello 150 g 1350 Ft/db 5870,-/kg 859 Ft/db Kinder Schokobons 5727,-/kg White T200 200 g 1100 Ft/db 5500,-/kg Raffaello Giotto 80 g 38,7 g Raffaello Tic-Tac Coca-Cola 80 g 18 g 619 Ft/db 7738,-/kg 699 Ft/db 305 Ft/db 8738,-/kg 7881,-/kg Ferrero Prestige 83 g 155 Ft/db 8611,-/kg 1050 Ft/db 12651,-/kg Raffaello T26 260 g Kinder Happy Moments Mini Mix Mon Cheri T30 162 g 375 g 1500 Ft/db Pocket Coffee 5769,-/kg 1350 Ft/db 225 g 8333,-/kg 2100 Ft/db 5600,-/kg Kinder T4 Csokoládé 1200 Ft/db 50 g 5333,-/kg Mon Cheri 105 g 789 Ft/db 7514,-/kg Ferrero Rocher Ferrero Rocher Kinder Bueno 300 g 200 g Ft/db 185 Mini Mix 3700,-/kg 130 g 1650 Ft/db 2500 Ft/db 8250,-/kg 8333,-/kg 969 Ft/db 7454,-/kg A képek illusztrációk, a fogyasztóhoz, az üzletekbe kerülő termékek megjelenése ettől eltérhet.
    [Show full text]
  • Il Successo È Nel Nome? Il Ruolo Dei Marchionimi Nel Marketing
    Vivien Tizer Il successo è nel nome? Il ruolo dei marchionimi nel marketing Abstract Lo scopo principale dell’analisi è quello di presentare i marchionimi, strumenti linguistici fondamentali nella creazione di un’immagine favorevole e positiva dei prodotti. Per di più, ci si vuole porre la domanda: il successo può dipendere anche dalla scelta del nome del prodotto? Prima di tutto, si cercherà di mettere in evidenza in che cosa precisamente consista il processo del naming e che ruolo svolga all’interno del marketing, inoltre, si tenterà di dimostrare in quale misura i marchionimi possano contribuire alla notorietà e alla popolarità di un dato prodotto, illustrando ciò attraverso esempi di marchionimi italiani di fama internazionale. Avremo in questo modo l’opportunità di osservare le tecniche e le strategie onomastiche più utilizzate dei prodotti di successo. L’esame può servirci come un’altra prova tesa a sottolineare il rapporto biunivoco tra linguistica e marketing, evidenziando così l’importanza della multidisciplinarità e del sapere interdisciplinare. The main purpose of the present study is to present the brand names, essential linguistic instruments in the creation of a favourable and positive image of the products. In addition, I would like to pose the question: can success depend also on the choosing of the name of the product? In the study, in the first place, I will try to show in what consist the process of naming and what its role in the marketing, moreover, to demonstrate in which measure brand names can contribute to the notoriety and popularity of a given product by illustrating it across world-famous Italian brand names.
    [Show full text]
  • Ferrero in the Uk and Ireland Introduction
    FERRERO'S CORPORATE SOCIAL RESPONSIBILITY - FOCUS FERRERO IN THE UK AND IRELAND INTRODUCTION errero operates in the United Kingdom and Ireland and is present F with the following units: • Ferrero UK, based in Greenford, which is responsible for marketing Fer- rero products and brands to customers and consumers throughout the UK and Ireland, plus the Isle of Man and the Channel Islands. • Ferrero Ireland, based in Cork, which manufactures Tic Tac® for the UK and Ireland and also exports to more than 40 other markets around the world. At the end of August 2015, Ferrero also acquired Thorntons, the iconic Brit- ish manufacturer and retailer of chocolate confectionery. This acquisition added a factory and head office in Alfreton, Derbyshire, and more than 200 shops located throughout the UK and Ireland. The process of integrating Thorntons into the Ferrero Group, in order to grow the business and its brands, is underway, but largely falls outside the time period of this report. PORTRAIT OF A BUSINESS Ferrero first came to the UK in 1966, Growth is also rapid in Ireland, and to Ireland in 1975, and has with a value growth of 21.3% in the launched numerous brands which market and adding nearly 3.5 million have fast become household fa- Euros in value to the category in FY vourites in these markets. These 2014/201510. include NUTELLA®, Tic Tac®, KIND- ER® Surprise, Ferrero Rocher, KIND- The acquisition of Thorntons an- ER® Chocolate, KINDER® Bueno, nounced in summer 2015 has made Raffaello and Ferrero Rocher Col- Ferrero the fourth largest confec- lection.
    [Show full text]
  • Principales Factores Que Impulsan La Competitividad Internacional: Caso De Ferrero S.P.A
    Daena: International Journal of Good Conscience. 13(1)369-396. Abril 2018. ISSN 1870-557X Principales Factores que Impulsan la Competitividad Internacional: Caso de Ferrero S.P.A. Main Factors boosting International Competitiveness: The case of Ferrero S.P.A. Cano Gutiérrez, José1; González Almaguer, Jesús2; Garza Villarreal, Sandra3 Fernández González, Carolina4 Lozano Madrigal, Marcelo5 & Barragán Codina, José6 RESUMEN El presente documento pretende indagar de forma cualitativa sobre aquellos factores que llegan a tener relación directa con la competitividad internacional en la empresa Ferrero S.P.A. Igualmente se hace una relación de las variables con la teoría del diamante de la competitividad de Michael Porter. Esta investigación se basa principalmente en artículo, publicaciones y libros de investigación acerca de esos factores, así como en las diversas teorías de los 1 Universidad de Monterrey, Departamento de Economía, San Pedro Garza García, N.L. México. [email protected] 2 Universidad de Monterrey, Departamento de Economía, San Pedro Garza García, N.L. México. [email protected] 3 Universidad de Monterrey, Departamento de Economía, San Pedro Garza García, N.L. México. Email: [email protected] 4 Universidad de Monterrey, Departamento de Economía, San Pedro Garza García, N.L. México. Email: [email protected] 5 Universidad de Monterrey, Departamento de Economía, San Pedro Garza García, N.L. México. Email: [email protected] 6 Universidad Autónoma de Nuevo León, Facultad de Contaduría Pública y Administración San Nicolás de los Garza, N.L. México Email: [email protected] 369 Daena: International Journal of Good Conscience. 13(1)369-396. Abril 2018.
    [Show full text]
  • Product Pcs/ Case Cases/Pallet Price Exw (€) Ferrero Rocher T4 50G 64
    Product Pcs/ case Cases/Pallet Price Exw (€) Ferrero Rocher T4 50g 64 70 1,08 € Ferrero Rocher T16 200g 8 160 3,65 € Ferrero Rocher T25 312g 5 144 5,23 € Ferrero Rocher T30 375g 3 240 5,32 € Ferrero Collection T15 172g 6 120 3,76 € Ferrero Rondnoir T14 138g 6 120 3,16 € Product Pcs/ case Cases/Pallet Price Exw (€) Mon Cheri T5 52,5g 90 126 0,97 € Mon Cheri T10 105g 8 360 1,09 € Mon Cheri T15 157g 8 180 2,74 € Mon Cheri T25 262g 6 133 4,78 € Mon Cheri T30 315g 8 150 4,94 € Product Pcs/ case Cases/Pallet Price Exw (€) Ferrero Duplo Choconuts 26g 24 352 0,39 € Ferrero Duplo Choconuts 5 pack 130g (5 x 26g) 14 144 1,75 € Duplo T1 (Classic & White) 18,2g 320 64 0,22 € Duplo T10 (Classic & White) x 18,2g 28 64 2,20 € Duplo T18 x 18,2g 15 64 3,52 € Product Pcs/ Display Cases/Pallet Price Exw (€) Ferrero Duplo Winter-Mandel 10x18,2g 112 -- 2,23 € Product Pcs/ case Cases/Pallet Price Exw (€) Kinder Bueno 43g T2/ White 39g 30 234 On request Kinder Bueno Minis 108g 16 64 1,51 € Kinder Bueno 6 pack 129g 27 56 On request Kinder Bueno 10 er Pack 215g 14 56 On request Product Pcs/ case Cases/Pallet Price Exw (€) Kinder Chocolate T4 50g 20 418 On request Kinder Chocolate T8 100g 40 150 0,78 € Kinder Chocolate Minis 120g 16 56 1,51 € Kinder Chocolate T10 125g 40 72 1,38 € Kinder Chocolate T24 300g 8 247 2,88 € Product Pcs/ case Cases/Pallet Price Exw (€) Kinder Country T1 23,5g 40 384 0,25 € Kinder Country T9 (9x 23,5g) 18 80 2,32 € Product Pcs/ case Cases/Pallet Price Exw (€) Hanuta T2 44g 18 264 0,39 € Hanuta T10 220g 20 48 1,94 € Hanuta Mini 200g 12
    [Show full text]
  • Aero Chocolate • Aero Mint • After Eight Boost • Bounty Milk Chocolate • Cadbury Bourneville Cadbury Caramel • Cadbur
    SWEETS MONSTER SHAKES KIDS’ MENU Black Jacks • Blue Raspberry Bon Bons Monster Energy NEW Banana • Curly Wurly • Freddo Cherry Drops • Cinder Toffee Monster Energy The Doctor NEW Jelly Tots • Smarties • Strawberry • Milky Bar Drumstick Bar Bubblegum NEW Monster Mango Loco NEW • Monster Mixed Punch NEW Milky Way Magic Stars • Vanilla • Kinder Maxi Drumstick Squashies Bubblegum NEW • Fizzy Cherries Monster Pipeline Punch NEW KIDS’ SIZE £2.60 CHOCOLATE Fizzy Bottles Bubble Gum • Fruit Salad Chews Monster Ripper Juice NEW Aero Chocolate • Aero Mint • After Eight Fruitella Blackcurrant NEW • Haribo • Jelly Tots Monster Ultra Paradise NEW Boost • Bounty Milk Chocolate • Cadbury Bourneville Love Hearts • Marshmallows • Millions Apple Cadbury Caramel • Cadbury Creme Egg SEASONAL Millions Banana NEW • Millions Blackcurrant PREMIUM SHAKES Cadbury Dairy Milk • Cadbury Dairy Milk Oreo Millions Bubblegum • Millions Raspberry TOPPINGS & BOTTOMS Cookie Dough • Kinder Schoko-Bons NEW Cadbury Flake • Cadbury Fudge • Cadbury Wispa Millions Strawberry • Millions Vimto NEW Lindt Lindor Milk • Lindt Lindor White Cadbury Wispa Gold • Crunchie • Curly Wurly Parma Violets • Pear Drops • Rainbow Sherbet Aero Mint Bubbles • Bubblegum Sherbet Lindt Lindor Mint NEW • Lindt Lindor Orange NEW Daim • Double Decker • Ferrero Rocher Rhubarb & Custard • Skittles • Skittles Chewies NEW Caramel Nibbles NEW • Chocolate Buttons Lindt Lindor Strawberries & Cream NEW Flipz Milk Chocolate Pretzels NEW Skittles Crazy Sour • Skittles Dips NEW Choc Chips • Choc Lick • Chocolate
    [Show full text]
  • The Vegetarian Fact Sheet: January 2019 Update
    The Vegetarian Fact Sheet: January 2019 Update Contents Page No: Company: 2 Aims & Purpose of the Vegetarian Fact Sheet 3 McVitie’s 5 Burton’s Biscuits 5 Crawford’s 6 Jacob’s 7 Walker’s 8 Snack a Jacks 8 Kellogg’s 9 Cadbury’s 10 Fox’s Biscuits 10 Nestlé Cereal 11 Heinz & Branston 11 Coca-Cola 12 Britvic Soft Drinks 12 Oreo 13 KP Food UK 14 Unilever 15 Mars Confectionery 16 Nestlé UK 18 Ferrero UK 19 E Numbers Page 1 The Vegetarian Fact Sheet: January 2019 Update Aims & Purpose of the Vegetarian Fact Sheet The Vegetarian Fact Sheet contains products from popular food brands, which are free from meat, eggs and its derivatives. Although we have tried to ensure that all the products are free from onion, garlic and its derivatives, we advise you to double check the products as the ingredients are constantly changing and we cannot be certain that all products are free from onion and garlic. The reason behind the production of The Vegetarian Fact Sheet is for us all to make that One Step Closer to Lord Swaminarayan, starting by avoiding products that are not suitable for us. Shikshapatri Shlok 15 states “One shall never eat meat even in a moment of extreme necessity, be it the remains of a sacrifice. Nor should they drink liquor, wine or intoxicating beverages even though it may be an offering to a deity.” Bhagwan has asked us not to touch meat or alcohol, let alone eat or drink it. As it is difficult in this time and place, (for example, when we go shopping, we may unknowingly come in contact with non-vegetarian foods) but one can at least avoid consuming such foods & drinks.
    [Show full text]
  • Product List
    Product List Department Item Lookup Code Description BEANS 8697431259538 ADAM FAVA BEANS 2 LB-10 BEANS 5201502117042 AGRINO GIANT BEANS GRK500GR-12 BEANS 62356503789 CEDAR CUT GREEN BEANS 20 OZ-24 BEANS 62356503796 CEDAR GREEN PEAS 20 OZ-24/CS BEANS 58504138064 CLIC BLACK EYE BEANS 2LB-12/CS BEANS 58504134066 CLIC BLACK TURTLE BEANS 2LB-12 BEANS 58504144065 CLIC BROWN BEANS 2 LB-12/CS BEANS 58504213068 CLIC BROWN LENTILS 2LB-12/CS BEANS 58504220660 CLIC CAJUN BEANS MIX 2 LB-12 BEANS 58504147066 CLIC FAVA BEANS LARGE 2LB-12 BEANS 58504147264 CLIC FAVA BEANS X-LG 2LB-12/CS BEANS 58504149169 CLIC FAVA SPLIT LARGE 2 LB-12 BEANS 58504149060 CLIC FAVA SPLIT SMALL 2 LB-12 BEANS 58504212061 CLIC FRENCH LENTILS 2 LB-12/CS BEANS 58504135063 CLIC GREAT NORTH.BEANS 2 LB-12 BEANS 58504211064 CLIC GREEN LENTIL ESTON 2LB-12 BEANS 58504210067 CLIC GREEN LENTIL LARGE 2LB-12 BEANS 58504180063 CLIC GREEN PEAS 2 LB-12/CS BEANS 58504181060 CLIC GREEN SPLIT PEAS 2LB-12/C BEANS 58504220769 CLIC ITALIAN BEANS MIX 2 LB-12 BEANS 58504131065 CLIC KIDNEY RED DARK 2 LB-12 BEANS 58504130068 CLIC KIDNEY RED LIGHT 2 LB-12 BEANS 58504142061 CLIC LIMA BABY 2 LB-12/CS BEANS 58504140067 CLIC LIMA JUMBO 2 LB-12/CS BEANS 58504141064 CLIC LIMA LARGE 2 LB-12/CS BEANS 58504150066 CLIC LUPINI LARGE 2 LB-12/CS BEANS 58504151063 CLIC LUPINI SMALL 2 LB-12/CS BEANS 58504136060 CLIC NAVY BEANS 2 LB-12/CS BEANS 58504139061 CLIC PINTO BEANS 2 LB-12/CS BEANS 58504145062 CLIC RED BEANS SMALL 2 LB-12 BEANS 58504215062 CLIC RED LENTILS 2 LB-12/CS BEANS 58504133069 CLIC ROMANO BEANS 2 LB-12/CS BEANS 58504220868 CLIC SALAD BEANS MIX 2LB-12/CS BEANS 58504220165 CLIC SOUP MIX 2 LB-12/CS BEANS 58504152060 CLIC SOYA BEANS 2 LB-12/CS BEANS 58504132062 CLIC WHITE KIDNEY BEAN 2 LB-12 BEANS 660 FAVA BEANS MEDIUM/LB.-55/BAG BEANS 9930 FAVA BEANS SMALL PER LB.
    [Show full text]
  • Prodotti Ferrero Giancarlo Subbrero
    Prodotti Ferrero Giancarlo Subbrero 2009 Testo per Storiaindustria.it 1 Ad esclusivo uso didattico. Gli altri diritti riservati. Prodotti Ferrero Una delle caratteristiche di lungo periodo della produzione della Ferrero è data dalla focalizzazione sul prodotto dolciario: il “core business” dell’azienda è rappresentato essenzialmente da questo comparto; nel corso della storia dell’azienda sono presenti alcune diversificazioni produttive, ma quando queste avvengono si propongono sempre come snodi nella continuità, sono sempre correlate e frutto di attente ponderazioni, accurate analisi di mercato e precise programmazioni produttive. Tutto nasce nel 1946, quando Pietro Ferrero inventa la “pasta gianduja” - che può essere considerata “l’origine” di gran parte dei prodotti Ferrero – e inizia a produrre il “giandujot”, un dolce composto da nocciole, zucchero, latte, cacao e burro in polvere, conservato in carta stagnola e venduto a fette, che ottiene uno strepitoso successo e la produzione di “giandujot” passa da 3 quintali del febbraio 1946 a 1.111 nel novembre dello stesso anno. All’inizio del 1947 Pietro mette sul mercato il “Cremino”, la confezione monodose, 21 grammi, della “pasta gianduja”, venduta a 5 lire. Nel 1949 è la volta della “Supercrema”, una crema da spalmare sul pane venduta in barattoli e bicchieri che è considerata l’antesignana della “Nutella”. A partire dall’inizio degli anni Cinquanta è soprattutto Michele Ferrero ad occuparsi principalmente della produzione. Particolarmente attento alle innovazioni, la prima “creazione” di Michele è del 1951 con il “Sultanino”, una piccola stecca di cioccolato destinata alla merenda dei bambini, dove sostituisce il burro di cacao con il burro di cocco; la produzione di “Sultanini” passa da 60 quintali nel dicembre 1951 a 2.800 nel dicembre 1952.
    [Show full text]
  • PRICE-LIST TRAVEL RETAIL / DUTY FREE ASSORTMENT (Valid from August 1, 2018)
    Page 1 of 22 PRICE-LIST TRAVEL RETAIL / DUTY FREE ASSORTMENT (Valid from August 1, 2018) EAN Description Size/Content Units/Carton Cartons/Pallet Lead Time Photo 8000500218174 Nutella Weekly Pack 7x30g 16 72 2-3 weeks 8000500218204 Nutella Big Jar 21x30g 2 54 4-6 weeks 8000500051795 Kinder Schokolade 400g 10 153 2-3 weeks 8000500208731 Kinder Surprise T8 8x20g 6 48 2-3 weeks Page 2 of 22 Price-List Travel Retail / Duty Free Assortment EAN Description Size/Content Units/Carton Cartons/Pallet Lead Time Photo 8000500185148 Kinder Schokolade Peluche 150g 12 32 2-3 weeks 8000500082928 Kinder Surprise 4x20g 20 70 2-3 weeks 8000500228487 Kinder Surprise Airbus 100g 14 54 2-3 weeks 800500278420 Kinder Surprise Planes T8 100g 16 56 2-3 weeks 8000500123195 Kinder Choco Box 144g 12 40 2-3 weeks Page 3 of 22 Price-List Travel Retail / Duty Free Assortment EAN Description Size/Content Units/Carton Cartons/Pallet Lead Time Photo 8000500278529 Kinder Chocolate Mini 110g 18 56 2-3 weeks 8000500278505 Kinder Country Mini 96g 18 56 2-3 weeks 8000500279427 Kinder Bueno Mini 75g 18 56 2-3 weeks 8000500229668 Kinder Mini Bueno 400g 12 36 2-3 weeks 8000500229583 Kinder Mini Schokolade 460g 12 36 2-3 weeks Page 4 of 22 Price-List Travel Retail / Duty Free Assortment EAN Description Size/Content Units/Carton Cartons/Pallet Lead Time Photo 8000500229620 Kinder Mini Country 420g 12 36 2-3 weeks 5905408022010 Kinder Bueno 8x2 pcs. 8x43g 12 48 2-3 weeks 8000500247167 Ferrero Collection T24 269,4g 4 91 2-3 weeks 8000500164242 Raffaello Cutie 70g 12 80 2-3 weeks 8000500279755
    [Show full text]
  • Ferrero Trading Lux SA Membership Number
    About your organisation Name of the organisation: Ferrero Trading Lux S.A. Membership number: What is the primary activity or product of your Confectionary producer; Nutella, Rocher Other, please specify organisation? In addition to your activities as a consumer goods manufacturers, does your company have significant activities in any other parts of the palm oil supply chain? Organisation profile Founded officially in 1946, Ferrero was built upon an already thriving family confectionery business. Family-owned to this day, the company has built itself into an international group with commercial interests in the Americas, Australasia, Asia and Africa, as well as in Western and Eastern Europe. The Group, which is headquartered in Luxembourg, currently owns 31 trade companies. It has three R&D centres and fifteen production plants, which turn out approximately 700,000 tons of products every year. Thanks to the dedicated commitment of 16,000 employees, brands like Nutella, Ferrero Rocher, Mon Chéri, Tic Tac, Kinder Bueno, Kinder Sorpresa and Raffaello have become worldwide successes. For Ferrero, respecting nature is so important that the Group considers the objectives of its environmental policy on a par with its production goals. In order to do this, it has created the Environmental Management System that has been adopted by all production and planning sectors, with particular reference to the development of new products and the choice of new technologies. This is a commitment that has led to its hard- earned ISO 14001 certification. Please list any related company operating within Member of the RSPO the palm oil supply chain, which is linked through more than 51% ownership.
    [Show full text]
  • FERRERO ROCHER INDIA for Providing Me with an Opportunity to Do Summer Training, and Giving Necessary Directions on Doing This Project to the Best of My Ability
    PROJECT On INSTITUTIONAL / CORPORATE SALES At FERRERO INDIA SUBMITTED TOWARDS PARTIAL FULFILLMENT OF MBA DEGREE OF IILM ISTITUTE OF HIGHER EDUCATION ACADEMIC SESSION 2010-2012 By:- Ira Jain PG20101095 2010-2012 Acknowledgement If words are consider to be signs of gratitude then let these words convey the very same. My sincere gratitude to FERRERO ROCHER INDIA for providing me with an opportunity to do summer training, and giving necessary directions on doing this project to the best of my ability. I would like to thank to mention my special gratitude to Mr.Rohit Saini, & Mrs.Priya Dubey, my reporting seniors for the much needed help and guidance during my stay in the company. I would like to extend my deep sense of gratitude towards Mr. Vikas Tiwari for his guidance and help in marinating excel sheets and presentations. I would also like to thank Mr Bhuvnesh Mahajan , Mr. Waris and Mr. Rajesh Kumar for their humble support. Declaration I, Ira Jain of IILM INSTITUTE OF HIGHER EDUCATION do here by declare that the project “INSTITUTIONAL/ CORPORATE SALES” is the project of my own knowledge and effort. No part of this report has been submitted to any one at time before. It is presented before the partial fulfillment of PGDM/20010-2012 Ira Jain PG20101095 Executive Summary I did my summer project in Ferrero Rocher India. An attempt was made to learn the ways to make new corporate clients for long term relationships. In my two months summer training I got field experience where I got to interact with different corporate executives in Delhi/NCR and Noida and got a chance to use my marketing and selling skills to convince them to have Ferrero Rocher as their corporate gifting product.
    [Show full text]