NHS Improvement

Job description and person specification

Position

Job title Senior Analyst Directorate/ Region Finance, Performance and Planning (Central/Region) Pay band AFC Band 8a Responsible to The exact line management responsibilities are to be determined in line with business priorities Salary £44,606 - £50,819 Accountable to Head of Performance Analysis Team Plus Inner London Weighting where appropriate by (Central/Region) base location Tenure Substantive Position Responsible for Directly works as part of the Performance Analysis Team (Central/Region).

Likely to have line management responsibility for analytical staff up to Band 7. Funding Admin Funded Base PAT teams are based in Leeds, London and regional Arrangements offices

Our Organisation NHS England and NHS Improvement Values and Behaviours

NHS England and NHS Improvement came together on 1 April 2019 as a Having listened to our staff over the last year, we aim to create a healthy and new single organisation. The NHS Long Term Plan focuses on delivering high performing organisation, underpinned by the NHS Constitution values: • Working together for patients

integrated care to patients at the local level and we can best support the • Respect and dignity NHS to deliver this as a single integrated organisation. • Commitment to quality of care • Compassion Our new operating model represents a strong shift to regional delivery • Improving lives supported by expert corporate teams. Local health systems are supported • Everyone counts by our integrated regional teams who play a major leadership role in the geographies they manage. Our people all have a part to play in helping to shape and develop our culture We are jointly committed to creating and maintaining a fair and supportive and in embedding and living these values. working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the Our behaviors: leading by example: best of their abilities. As employers we are committed to promoting and ▪ We prioritise patients in every decision we take. protecting the physical and mental health and well-being of all our staff. This ▪ We listen and learn. underpins our values as set out in the NHS Constitution, supports us to be ▪ We are evidence-based. an Employer of Choice and ultimately enables our employees to support the ▪ We are open and transparent. effective care of our patients. ▪ We are inclusive. ▪ We strive for improvement. The seven integrated regions of our joint enterprise will work with local systems to support and improve how care is provided to patients and communities. These regions will be supported by the corporate centre providing expertise and developing policy. The focus will be on guiding and managing the delivery of services through local integrated health systems, sustainability and transformation partnerships, and devolution areas.

Service and team About the role

The Performance Analysis team is an analytical service supporting NHS As a Senior Analyst, the post holder will work as part of a dynamic analytical England and NHS Improvement by providing information, analysis and community supporting managers and staff across all of NHS England and analytical support. We have an aim of 'do once and automate' wherever Improvement’s functions. possible and therefore produce national products for use by the centre and locally. This approach reduces the analytical overhead enabling us to The post holder will support a team of senior analytical managers within the support local analysis where required and ensures consistency of reporting Performance Analysis Team. from Cumbria to Cornwall. With minimal supervision, the Senior Information Analyst will deliver a high Example projects include: quality data analytics service to NHS business teams using extensive

knowledge of NHS data and business processes, and excellent technical skills • Supporting NHS planning by collecting and assuring plans to ensure that in data management, business intelligence and analytics, such as data the Health system can commission the care their patients need within modelling, data visualisation, data blending, statistical software, with a focus the resources they have available on building self-service analytics solutions which will allow business users to analyse data themselves. • Monitoring and assurance of delivery against plan within the NHS, taking into account seasonal planning and resilience. This allows us to understand the true performance of the NHS and identify areas of good In particular the post holder will: or poor performance • Demonstrate significant experience and understanding of a breadth of • Developing new indicators to monitor performance, this can involve analytical methods (i.e. economics, statistics, social research, health working with policy leads, commissioners, providers, and other related disciplines and operational research techniques) and their organisations to identify, create and test indicators application, to provide high quality, timely analysis and intelligence. Demonstrate experience and understanding at depth of at least one • Assurance of the Health system via the development of indicators analytical technique with application to healthcare; across performance, outcomes and patient experience • Structure problems and develop appropriate analytical solutions, analysing and triangulating data in innovative ways, and adapting • Modelling and in-depth analysis to support the delivery of the long-term approaches to deal with ambiguity. Deploy analytical judgement in plan and to tailor analysis to the relevant regional or national audience. dealing with unstructured and/or missing data; • Take a practical approach to providing advice, giving persuasive explanations of complex concepts orally and in writing to a range of Our staff operate from Leeds, London and regional offices. audiences, in a clear and accessible manner; • Have good project management skills, including the ability to plan, manage and deliver a portfolio of projects, juggle competing priorities and tight deadlines for self and team, and work autonomously to drive own work programme and that of team members. Anticipate and proactively manage delivery risks, quality assure their own and other’s work; • Work with other team leaders to develop and manage all staff in the analytical team, providing appropriate coaching and support; • Build and manage collaborative relationships across the health system, including internal and external policy and analytical teams, providers and clinical experts, and challenging external partners and stakeholders, to ensure analyses are relevant to their needs.

The role supports the business in driving transformation as well as value for money in planning, commissioning and service. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.

Key Job specifics and responsibilities Key accountabilities

Improving quality and outcomes Key Functional Responsibilities

• To manage the delivery of specific analytical programmes and Operational projects relating to key priorities of NHS England and Improvement. These priorities will include assurance and accountability, • To oversee team members to deliver requirements listed above and commissioning, transformation, quality and safety, finance and engage and liaise with key stakeholders, in particular; policy and strategy development o To support the delivery of day to day activities, projects and • To ensure that quality and outcomes are the focus of all analytical programmes work undertaken o To manage team and drive delivery of a range of business • To ensure that clinical leadership is central to the delivery of all NHS England and NHS Improvement’s activities initiatives and projects • To work collaboratively across NHS England and NHS o To operate in a highly political and sensitive environment Improvement, including integrating with the National Director’s o Support the portfolio of initiatives in demonstrating value for portfolio. money for the current spend • Seeks to influence either policy or commissioning through their work. o To monitor, interpret and quality assure progress against deliverables to NHS England and NHS Improvement that often Enabling patient and public involvement require adjustments specifically in relation to the complex

corporate business agenda, strategic objectives and the • To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making business planning process of NHS England and NHS Improvement. o To develop business plans and provide expert strategic and policy advice and guidance on all areas of the National Director’s • To ensure all public and patient contact with the office is of highest portfolio professional standard.

• To embed patient and public involvement within NHS England and Project Management NHS Improvement at all levels of decision making. • Lead the team in the delivery of project plans, allocating tasks as Promoting equality and reducing inequalities appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the • To uphold organisational policies and principles on the promotion of best interest of the project. equality. • Pro-actively manage stakeholders, respond to and resolve conflict when

• To create an inclusive working environment where diversity is this arises through facilitation or other appropriate mechanisms. valued, everyone can contribute, and everyday action ensure we • Be responsible for a high standard of work supporting the delivery of meet our duty to uphold and promote equality. projects on time, to quality standards and in a cost-effective manner. • Maintain the project initiation document and associated plans with Partnership and cross boundary working regular team meetings to monitor progress and resources.

• Demonstrate effective stakeholder management. • To form close relationships with all national and regional directors to ensure that the analytical service is being used to shape key • Support other project managers as and when required. programmes and policies. • Take into account the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership • To work closely with other analytical services and information and buy-in within the business Advocate the projects at senior and providers across the system, including the Department of Health, executive levels and ensure active engagement and sponsorship within Public Health England, NHS Digital and Commissioning Support NHS as a whole. Services • Ensure that the projects maintain business focus, have clear authority and that the context, including risks, is actively managed in alignment • To work closely with analysts in other key partner organisations, with the strategic priorities of NHS. consistent with partnership agreements. Financial and Physical Resources • Able to use input from stakeholders as part of the wider context of work and understand potential sources of bias. • Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management

responsibilities, monitor expenditure on a regular basis. • Can mentor others through understanding NHS context for their work. • Budget holder for assigned function/team, budget setting with the Head of Department. Responsible for ongoing monitoring of expenditure

• To work closely with national and regional directors and their senior against budget and ensuring the appropriate documentation is available teams, championing the use of analysis and insight to improve for scrutiny. decision-making on key priorities across NHS England and NHS • Identify products, equipment, services and facilities for assigned Improvement. activities, achieving stakeholder buy-in as required. Placing orders and

signing invoices. • To develop strong networks with key internal and external • Responsible for making recommendations, providing advice and able to stakeholders and partners to ensure alignment and coordination of prepare strategic reports/briefings for the Head of Department, and work to maximise impact. relevant forums.

Leadership for transformational change People Management

• To model a collaborative and influencing style of working, • Directly manages the team of staff, responsible for day to day work negotiating with others to achieve the best outcomes. Embedding assigned to Team. this approach across the Directorate. • Responsible for recruitment and selection. Using insight and evidence for improvement • Responsible for undertaking appraisal and personal development and • To use analytical techniques appropriately to improve decision managing any employee relations issues. making in support of NHS England and Improvement’s core • Forge close positive working relationships, in order to support an objectives. effective matrix approach to achieve NHS objectives.

• To support, motivate and develop people within the team. • To ensure that analytical resources are focused on areas where they can have maximum impact • Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.

• To develop excellent relationships with external providers of Information Management information and analysis and ensure alignment and fit • Drafting detailed reports summarising status on issues, appraising • Awareness and practice of NHS England and Improvement’s outcomes, and providing progress reports for the Head of Department. relevant external processes for decision making in progressing • Collate as required, a range of information and lead appropriate analysis options, business cases or policy development. For example, to develop robust business cases and contribute to project ‘products.’ economic impact assessment, health impact assessment and strategic needs assessments. • Analyse, interpret and present data to highlight issues, risks and support decision making. Developing an excellent organisation

Policy and Service Development • To ensure the health, safety and wellbeing of all staff within the department. • Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements • To ensure compliance with all confidentiality and governance (SLA’s) which may impact service. requirements within the department. • Proposes changes to own function making recommendations for other

service delivery.

• To adhere to the NHS Managers Code of Conduct and any other • The post holder will need to maintain a good knowledge of emerging relevant professional codes of conduct at all times. policies from government departments for example pensions, change management, constitution. • To actively support the development of individuals and the team • Contribute to the development of KPIs, including user through appraisal, personal development planning, coaching and satisfaction and the number of active users, to measure / mentoring monitor the success of the analytical products; • Contribute to the development and continual improvement of analytical • To work in partnership with others and as part of cross directorate solutions, development frameworks and processes, supporting the teams to deliver successful outcomes design and development of NHS systems; • Take a leading part in standardising analytical solutions in • To support the organisation’s ways of working, model its values and terms of user experience; champion the NHS Constitution. • Contribute to defining data management standards to support the ongoing development of the data analytics offering, working with Technology and Data, external consultants and / or providers as appropriate; • Contribute to performance improvement, taking a lead for identifying areas where agreed; • Actively contribute to design and development of team policies, processes, standards, guidelines and templates to improve the team’s service capability and quality.

Research and Development

• Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information

• Co-ordinating Research & Development initiatives, delegating as appropriate. • Take part in research on emerging / advanced analytics tools / techniques / technologies, such as spatial analytics, predictive analytics, mobile analytics, as well as new versions of existing software to recommend further value-adding initiatives; • Seek best practices and bring innovative thinking through emerging external landscape and trends that can bring about step change or continuous improvement in data analytics; • Contribute to building a pipeline of opportunities that fully exploit the benefits of all the databases and information platforms in use across NHS England and NHS Improvement including the Cube, SIP and NDCR to gain new insights. • Collate as required, qualitative and quantitative information and lead appropriate analysis to support the development of robust business cases to build solutions.

Planning and Organisation

• Contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary. • Contribute to short, medium- and long-term business plans, achieving quality outcomes.

Key Working Relationships

• Operate effectively in a flexible and demanding environment and proactively engage with key stakeholders. • Work effectively with a variety of external consultancies working on other projects and programmes within other NHS directorates as required.

• Communicates and provides highly complex information to a wide range of internal and external stakeholders. (verbal, written and numerical) • Deal with resulting potentially aggressive/antagonistic situations as required. • Work and engage constructively with stakeholders on a range of business sensitive issues. • Nurture key relationships and maintain networks internally and externally. • Ensure close liaison with the Communications and Stakeholder team on public relations and marketing activities. • Apply a structured change management approach and methodology in relation to change management. • May deputise for the Head of Department as required.

Organisational structure

Add team structure here

Person specification

Criteria Essential Desirable Evidence* Qualifications • Educated to Degree level in a relevant subject (such as Mathematics, √ A/I Economics, Statistics, Operational Research, or a related quantitative or analytical discipline) or equivalent level of qualification or significant equivalent previous proven experience in specialist area. • Educated to post-graduate level or equivalent level of experience of working √ at a senior level in specialist area. Knowledge and experience • Able to mentor others in understanding of NHS datasets and data sources √ A/I and in assessing quality and reliability • Experience of triangulating data from different sources and demonstrate an appreciation of the differences that might occur in large datasets • Able to mentor others in best practice of quality assurance. √ • Able to apply methods to explore presenting issue and identify key issues. √ • Awareness in project and programme management methodologies such as √ Prince 2, MSP and / or Agile • Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist √ knowledge or experience to master’s level equivalent. √ • Evidence of post-graduate qualification and continuing professional development. √

• Have an understanding of the background to and aims of current healthcare √ policy and appreciate the implications of this on engagement.

• Have an appreciation of the relationship between the Department of Health √ and individual provider and commissioning organisations.

• Experience of managing and motivating a team/virtual team and reviewing √ performance of the individuals. • Experience of identifying and interpreting national policy. √ • Member of relevant professional body. √

Skills, Capabilities & • Able to mentor others in application of appropriate descriptive statistics and √ Attributes standardisation. A/I • Able to build and document complicated and varied types of model including forecasting performance. √ • Can use segmentation and or clustering to better understand population being modelled. √ • Working knowledge of Microsoft Office with intermediate keyboard skills. √ • Previously responsible for a budget, involved in budget setting and working knowledge of financial processes. √ • Experience in using a range of statistical software such as SAS, SPSS, R, and SQL √ • Technical skills in data management, business intelligence and analytics – including data modelling, data visualisation (e.g. Tableau and Qlik) and data blending (e.g. Alteryx and SSIS) along with other supporting tools (e.g. Microsoft BI stack) √

• Must be able to provide and receive highly complex, sensitive or contentious

information, negotiate with senior stakeholders on difficult and controversial

issues, and present complex and sensitive information to large and √ influential groups.

• Ability to negotiate on difficult and controversial issues including √ performance and change.

• Ability to analyse complex facts and situations and develop a range of √ options • Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales. √ • Demonstrates a strong desire to improve performance and make a √ difference by focusing on goals. • Must be able to prioritise own work effectively and be able to direct activities of others. √ • Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to √ policies.

Values and • Commitment to and focused on quality, promotes high standards in all they √ A/I Behaviours do. • Able to make a connection between their work and the benefit to patients and the public. • Ability to operate in a value-driven style consistent with the values of the √ public services and specifically with the new organisational values • Works across boundaries, looks for collective success, listens, involves, √ respects and learns from the contribution of others • Values diversity and difference; operates with integrity and openness √ • Works well with others, is positive and helpful, listens, involves, respects √ and learns from the contribution of others. • Consistently looks to improve what they do, look for successful tried and √ tested ways of working, and also seeks out innovation. √ • Actively develops themselves and supports others to do the same. √ • Needs to have a thorough understanding of and commitment to equality of

opportunity and good working relationships both in terms of day-to-day √ working practices, but also in relation to management systems.

Other • Able to travel across various sites where applicable √ A/I

* Evidence will take place with reference to the following information: A Application form I Interview T Test or Assessment C Certificate

KEY TO JOB DESCRIPTION AND PERSON SPECIFICATION COLOUR CODING

Light Blue JOB SPECIFIC INFORMATION: Text can be amended or additional information inserted Dark Blue ORGANISATION SPECIFIC INFORMATION: Text should not be amended Black NATIONAL GENERIC INFORMATION: Text denotes banding levels hence should not be amended