BBC Corporate Responsibility Performance Review 2013

For more information see bbc.co.uk/outreach WELCOME We’re educating, entertaining and up the industry to all the talents inspiring millions to get involved; the UK has to offer. As a start, giving people opportunities to we’re doubling the number of pursue a new interest, follow a apprentice places we offer; passion or come together in a and doubling that number again great collaborative adventure. next September. I’ve seen the difference we can Thanks to your generous support, make to young people - from we’re able to touch the lives the ambitious piece of theatre of millions less fortunate than we staged with our partners in ourselves. This year saw record Lincolnshire, commemorating donations to our BBC Children The BBC is an the 70th anniversary of the in Need and Comic Relief extraordinary place. Dambusters raid, to the vital appeals programmes. Thank you role played by our volunteers to everyone who contributed. Over the last six months, at the Edinburgh Festival. I’ve seen for myself the Working closely with the people great work our teams I also met a talented team of we serve really matters to me. are doing up and down apprentices and ambassadors It’s what you’d expect of a world- the country. working in Salford; their class public service broadcaster – contribution to the programmes and something only the BBC can do. we’re producing there feels There are some outstanding projects necessary and exciting. And, in this report. I urge you to read it. there’s more we can do. I want Tony Hall us to lead the way in opening Director-General

2 Contents

Page Introduction 4 Outreach and the BBC’s Public Purposes 7 Extending the BBC’s reach to its audiences 11 Working with Charities 19 Sustainability 31 The Way We Work 36 Jimmy Savile, Newsnight and the aftermath: 49 a challenge to BBC culture and management Looking Ahead 50

3 Introduction by Diane Reid, Head of BBC Outreach This report, which is and initiatives play a key role appropriate, and for ensuring produced by the BBC in helping us to meet the six data is reported both to the Outreach department, Public Purposes set out by our BBC’s senior management and is a summary of the Royal Charter and Agreement to external bodies. – the constitutional basis for the The consultancy made BBC’s work in the BBC as presented to Parliament. area of corporate suggestions for improving the responsibility during In our review last year we collecting and reporting of asked Acona Partners LLP information and we believe we the period from April (now Carnstone Partners LLP) have made progress against 2012 to March 2013. - an independent management many of these recommendations It is produced for the consultancy specialising in during 2012/2013. We will licence fee payer as corporate responsibility and seek a further independent part of the BBC’s sustainability – to comment evaluation of our work in this accountability process. on the process by which the area in 2014. data and other information This year the BBC again It is published in addition to had been collated. the BBC Annual Report and achieved Platinum status in the Accounts and, in highlighting our Acona Partners LLP concluded Business in the Community corporate responsibility work that in general the BBC has Corporate Responsibility Index, during the period under review, a robust process for collating reflecting the commitment we we also aim to demonstrate how information, for doing so have made to run our business a wide-ranging set of projects at regular intervals where transparently and ethically.

4 Introduction The past year has been a delivered the biggest social workforce in this area is significant one for the UK and action campaign in the something that will not only for the BBC. We brought the network’s history; the BBC impact on the BBC and the Queen’s Diamond Jubilee and National Orchestra of Wales broadcast sector in the decade the London 2012 Olympic worked with 3000 pupils from ahead, it will affect the UK’s Games to audiences across 79 schools as part of one of ability to remain competitive the country and, in the case the biggest outreach projects and equipped with the right skills. of the Games, made them the ever staged by BBC Cymru The BBC Academy’s Women most inclusive and accessible to Wales; and Stargazing LIVE again in Engineering group, the STEM date for viewers and listeners as encouraged a broad audience Ambassador programme run well as delivering the first truly to explore and learn about the by BBC Cymru Wales, and digital Olympics. night sky across three evenings the launch of the BBC’s new The work we do face-to-face of programming, hundreds technology apprenticeship with our audiences reaches of associated events and a scheme are all designed to them in a way that broadcasting breadth of supporting materials ensure the BBC plays its part. alone does not. and resources. Further details of the BBC’s BBC News School Report We supported the development outreach work in this area involved more than 1,000 of key STEM (Science, Technology, can be found in an edition schools in news and news Engineering and Mathematics) of our CR Updates at making; Radio 1 & 1Xtra skills in young people. The bbc.co.uk/outreach/reports. current shortage of a trained

5 Introduction During the year under review, Television Centre closed its responsible way. The way in BBC Children in Need, Comic doors as part of the BBC’s which it does this is described Relief ’s Red Nose Day and overall property strategy and in the Sustainability section of the Radio 4 Christmas Appeal BBC Outreach completed its this review, and includes work all raised huge sums, with move to MediaCityUK in Salford. to enhance the environmental record breaking on-the-night And, we have made significant sustainability of the TV Appeal totals. And the BBC steps forward in outreach production process as well as Performing Arts Fund and activity with our audiences, wider business operations. BBC Media Action delivered whether that is inspiring the This report is part of the BBC’s impressive programmes of next generation of journalists, commitment to transparency work: respectively developing engineers and technicians; in the way we work. BBC and supporting new performing improving our accessibility and Outreach will continue to talent and empowering some diversity; enabling individuals produce regular updates on of the poorest people in to donate to causes they have how we run our business, the world to take part in learned about through our our support for charities and community life and hold those appeals; or encouraging staff to the work we do to engage, in power accountable. learn and share skills through inspire and support audiences Internally, this has been a year volunteering in communities. of all ages across the UK. of change and of challenges. The BBC must also operate in a Full details can be found at BBC News and BBC World sustainable and environmentally bbc.co.uk/outreach Service completed moves into New Broadcasting House;

6 Outreach And The BBC’s Public Purposes This report is produced These are set out by the BBC’s The BBC’s Public by BBC Outreach – the Royal Charter and Agreement Purposes are: and they apply equally to the vast department responsible • Sustaining citizenship range of work we do face-to-face for work that focuses and civil society with our audiences, which we on engagement with describe as outreach and which • Promoting education audiences who have goes beyond broadcasting. and learning been traditionally more This work is extensive, constantly • Stimulating creativity difficult to reach with evolving and currently ranges and cultural excellence our broadcast content. from our Women in Engineering • Representing the UK, Everything we do at the BBC initiative to the launch of a its nations, regions and - every programme we make, new technology apprenticeship communities every website page that goes scheme, and from work with • Br inging the UK to the live and every event, activity schools on technological advances world and the world or campaign we mount - is to a scheme in BBC Cymru Wales to the UK designed to fulfil at least one of that sees our staff act as STEM the BBC’s six Public Purposes. (Science, Technology, Engineering • Deliv ering to the public and Mathematics) ambassadors the benefit of emerging in schools and within the communications educational community. technologies and services

7 Outreach And The BBC’s Public Purposes BBC Outreach encourages BBC organisations, including those audiences they serve. They are staff to volunteer and runs a working with children and then able to use these insights number of activities that help teenagers, the homeless, and experiences, as well as new our workforce connect more prisoners, people with disabilities skills, to inform the work they closely with our audiences and and individuals or families who do in their roles at the BBC. communities across the UK. wish to foster or adopt a child. Much of our work is focused Employees share their skills, The activities and projects the in geographical areas where experience and enthusiasm with volunteers have helped deliver we have large numbers of staff charity and voluntary sector are diverse and include film- as part of our responsibility partners on a range of projects. making, mentoring, voluntary to be a good neighbour in Mainly delivered in work time, board membership, skills local communities. they are designed to ensure workshops, audio recordings, In Hammersmith & Fulham and that staff get to meet audiences - supporting ‘careers in media’ Westminster – the two London often those who are considered events, and environmental boroughs where we have large hard to reach - and also be regeneration challenges. sites with almost 10,000 members of benefit to the charities and By volunteering, staff have made of staff – we run projects and individuals involved. an important contribution activities to open up the BBC, During the period covered by this to the work of charities and inviting people through our review (April 2012 to March 2013) community groups whilst at the doors and encouraging staff more than 800 staff volunteered same time getting closer to the to meet their neighbours. with a number of third sector

8 Outreach And The BBC’s Public Purposes During the summer of 2012, is Programme Maker for a Day, BBC programmes that took part nine year 12 students from which works with well-known included Eastenders, Match of schools in Hammersmith BBC brands to create one-day the Day and Daily Politics. & Fulham undertook work workshops where the participants At MediaCityUK in Salford, experience placements in experience first-hand what is where we employ 2,300 staff, BBC buildings in the borough involved in producing our content. volunteering work has focused as part of a scheme designed Sixty young people learned on sharing the skills we have to find young talent who might directly from our production in the organisation with the not otherwise consider the staff what it takes to succeed people living closest to us. BBC as a career option. in the industry while giving Eighty pupils from 13 schools Placements were organised our staff valuable insights to demonstrate the variety across Greater Manchester into the way their products were given the chance to pitch of career options available at are perceived. During each the BBC, with opportunities their digital ideas to a panel of workshop, the participants senior BBC managers at a BBC offered in Television, Strategy were asked to create a short and Technology. Outreach facilitated Design an version of the programme App Challenge at MediaCityUK. Another project designed to they had learned about, helping BBC Outreach and BBC Future help young people in London them to develop confidence Media hosted the one-day understand the roles involved in and a deeper understanding creative challenge during creating broadcast programmes of the production process. which teams of pupils were

9 Outreach And The BBC’s Public Purposes asked to create the best new Outreach is integral to the BBC’s Finally, BBC Outreach work has digital experience for one of a partnership with the City of enabled regional teams across choice of audience groups and Bristol. This year, BBC Outreach the North of England to get on behalf of a range of BBC delivered 130 career themed closer to their audiences while departments, including BBC workshops to 1,800 Year 9 producing creative content. Sport, BBC Children’s and students in advance of them In the North East and Cumbria, BBC Entertainment. taking their exam options. At the 100 Faces film screened on Minahil (aged 13), a member of each of the 11 schools involved, December 20, 2012, featured the winning team from Whalley we worked with the entire 100 people from the region – Range 11-18 High School, said: school year with workshops on one born every year over the “This was such an amazing subjects such as news making, last century – talking about experience and I felt privileged sports reporting and animation. what had made 2012 an to be a part of it. The whole Organised in partnership with important year for them. day was fun and I was so proud the University of the West of This moving film featured themes that we won.” As part of their England (UWE), the intention of love, loss and adversity prize Minahil and the rest of the was to help the students through very individual stories. team were presented with their understand the variety of roles trophy by Professor Brian Cox at the BBC and inspire them to at a follow-on BBC event. follow these career paths.

10 EXTENDING THE BBC’S REACH TO ITS AUDIENCES In this section we look at examples of the work the BBC does with the public and partners in education, industry and the broadcast sector which help us to reach new audiences. This work is rooted in our content and production activities. Its scope is huge and features a broad range of important and ambitious projects and initiatives, just a few of which are highlighted here. BBC National Orchestra of Wales BBC National Orchestra During February 2013 four The primary aims were to share of Wales has a long concerts for more than 3,000 an enjoyable and informative history of education and children from 79 schools across music experience, to help raise community outreach work. south, west and mid Wales took deaf awareness and to provide As part of this programme place at Sport Wales National a platform for stimulating Centre, Cardiff. The concerts creativity and promoting it has been delivering were devised to be inclusive for learning. The concerts were accessible orchestral everyone and as appropriate presented and signed by concerts for pupils in as possible for deaf, deafened Dr. Paul Whittaker OBE (Artistic primary schools and or hard of hearing adults and Director of Music and the Deaf) special schools with children. An additional evening along with creative musician creative musician Andy concert also took place targeting Andy Pidcock and conductor Pidcock and conductor individuals, families and groups Grant Llewellyn. Grant Llewellyn. from the local communities.

11 Feedback from the concerts: “My pupils were totally captivated and it was particularly enjoyable for our hearing impaired children who were able to join in completely as it was so accessible to them…It presented deafness in a very positive light and helped children understand the range of communication strategies that can support deaf EXTENDING THE BBC’S REACH children - accessible to all which is normally very rare.” Teachers, Coed Glas Primary School Hearing TO ITS AUDIENCES Impaired Resource Base, Cardiff Communication methods created by the orchestra. Andy Pidcock and musicians included British Sign Language The concerts highlighted the from the BBC National interpretation and speech-to- building blocks of music – pitch, Orchestra of Wales worked text relay. Widget symbols, volume, rhythm and tempo and with deaf and hearing impaired graphic representation of the demonstrated the instruments pupils from Ysgol Maes Dyfan music and live pictures of of the orchestra. The sections in Barry in preparation for the the musicians, conductor and were also visually identifiable concerts. The children created presenters were also displayed through colour-coded shirts. their own sound-scape which via three large screens. Large Music featured popular classical they later performed in front bass speaker cabinets placed works as well as interactive of their peers. under the raked seating enabled music by Andy Pidcock. One of the highlights of the the audience to feel the concerts was the performance vibrations of the music. Opportunities for audience participation included ‘A.E.I.O.U.’ - by Katherine Mount of ‘Ethan’s The audience was also invited a fun, rhythmic introduction to Song’. The song describes the to sit inside the orchestra and finger spelling and a catalyst for relationship with music that touch the instruments to feel lessons on deaf awareness. Katherine shares with her the effect of the music as the Grant Llewellyn also demonstrated profoundly deaf son Ethan. musicians played. The audience his role as conductor and The performance was signed could also sit, lie, touch or encouraged members of the by the Llantarnam Deaf Choir stand on vibrating sound boxes audience to join him on the featuring pupils from the Hearing allowing the opportunity to podium to try controlling the Impaired Unit at Llantarnam feel the sound and vibrations volume of the orchestra. High School, Cwmbran.

12 EXTENDING THE BBC’S REACH TO ITS AUDIENCES BBC News School Report BBC News School Each year in March there is a the News Channel, the Today Report is a project designated School Report News Programme and Woman’s Hour that allows 11 to 16 Day. On this day, all participating to name but a few. year olds across the schools across the UK work to More than 1,000 schools took a deadline to create and upload UK to report on the part in 2013, with students their news reports onto their covering a wide range of topics news that matters to school websites. them. Students choose for their broadcasts. Stories The BBC links to the students’ ranged from litter issues in their own stories to content from the School Report school, to explorations of job broadcast, and give map, thus providing the young prospects for young people. voice to the issues that reporters with a real audience The project is designed so affect them. for their stories. that all schools can take part The day provides many in News Day without extra exciting opportunities as many support, but in some cases students’ stories are featured on schools have a BBC mentor to various BBC News platforms assist them. Mentors work with throughout the day, last year the young reporters by offering School Reporters appeared on journalistic advice or by helping

13 Huw Edwards, BBC News presenter, says: “Over the years I’ve run many journalism workshops in schools so I’ve seen how much fun it can be and how much can be learnt when there are real audiences and real deadlines to meet. I’m involved because I want to give young people the chance to EXTENDING THE BBC’S REACH make the news themselves – and I want to share TO ITS AUDIENCES the principles of good journalism.” them to conduct interviews and Many of our young reporters Reporters also enhance their film, record or write the story have engaged in wide variety of confidence, and gain greater ready for broadcast. In addition, journalism from filing backstage communication skills. the BBC may set up a major reports at the London 2012 In 2013, BBC News School guest for a school or support Olympic Opening Ceremony to Report also worked with some them on a story that is of interviewing David Cameron. schools in Australia: students particular interest to them. The project provides tangible there were invited to broadcast BBC News School Report is a opportunities for the young some of their news to the UK. partnership between schools reporters to express their This partnership, it is hoped, will and BBC News. Projects creativity while learning about be developed in the build-up this year were funded by the world of news and news to the Commonwealth Games departments including BBC making. By giving students 2014, to be hosted in Glasgow. Learning, BBC North and BBC the chance to take editorial School Report News Day 2014 Outreach. The overall aim is leadership on news stories, the will take place on March 27. to ensure young people are project helps them to gain an For further information visit: given an opportunity to engage understanding about the issues bbc.co.uk/schoolreport with news by making and that affect society and the world broadcasting it for real. around them. Through taking part in the project, School

14 EXTENDING THE BBC’S REACH TO ITS AUDIENCES Stargazing LIVE Now in its third year, Stargazing LIVE is a great example of how the BBC can maximise the impact of a television event that goes beyond broadcasting to reach audiences in creative and engaging ways. It is also a good example of how the BBC fulfils its six Public Purposes: Citizenship, Communications, Stargazing LIVE encourages a on television, online and at Communities, broad audience to explore and associated events across the UK. Creativity, Global learn about the night sky and to The objective is to make basic have their own “wow moment” and Learning. astronomy accessible and to give through engagement in content audiences skills to observe the

15 Quote from attendee at Stargazing LIVE Event in Glasgow “It is the best event me and my son have ever been to…very well organised and never seen so many interesting and educational activities for all the family” EXTENDING THE BBC’S REACH TO ITS AUDIENCES skies by providing information telescopes, with the presenters interplanetary exploration, and resources to encourage a interacting live with audiences interactive talks about space greater understanding of the and calling on an impressive flights and the Mission to universe, as well as inspiring collection of the country’s finest Mars as well as outdoor and motivating the audience to astronomical minds to explore stargazing sessions with local take their learning experience the wonders of the cosmos. astronomy experts. further by looking at additional Out in communities, online Project Highlights content provided by the BBC and in schools, Stargazing LIVE and external partners. reached beyond television to In the week of the first Three one-hour broadcasts on involve viewers across a rich programme, 32,000 people BBC2 in January 2013 were each range of projects and initiatives. attended BBC Learning events across the UK. These were followed by live chats in the Back For example, in Glasgow to Earth programmes. Professor aimed at encouraging everyone would-be stargazers learned from the complete beginner Brian Cox and Dara O’Briain about black holes in space brought the wonders of the to the enthusiastic amateur to and all about the theory make the most of the night sky. stars into viewers’ homes from of the big bang. More than the control room of Jodrell Bank 4,000 people took part at the Bringing together astronomical Observatory in Cheshire. Botanic Gardens and Oran societies, museums, discovery The programmes focused on Mor Auditorium with activities centres, country parks and the themes of leaving Earth and including making comets out local authorities, the events space travel; Supernova; Mars; of dry ice, using mini hand featured planetarium shows, the history of the universe; and held electronic robots for rocket making, star parties

16 EXTENDING THE BBC’S REACH TO ITS AUDIENCES and alien-themed activities be used by students, as well Open University funded a as well as topical talks and as the local astronomy society further 40,000 copies which discussions contributing to and community who were all they distributed via its another national stargazing involved in making it possible. website and through phone celebration. An essential component of line requests. Over the course of Stargazing Stargazing LIVE is to encourage - A Stargazing LIVE Star Party LIVE 2013, around 170 partners learning, so that anyone who Pack received 7,296 downloads ran some 520 events via felt inspired by the programmes from the website and offered bbc.co.uk/thingstodo could visit the Stargazing LIVE inspiration for music playlists, New for 2013, Stargazing website and find details of menus and activities to be LIVE took on the challenge associated events taking place used to help the audience of re-building an historical in their local area as well as plan their own Star Party. Herschel Telescope in Derby. resources produced by BBC - A pack was produced for those A collaboration between the Learning. These included: partners running a Stargazing production team and BBC - A new Star Guide with activity, containing a mix of Learning, the aim was to create informative star maps and practical advice on how to run a working replica of William exciting facts about the stars a safe and successful event with Herschel’s 20ft telescope. and planets. Ninety thousand suggestions and instructions. The replica telescope has now guides were printed for - The Sky at Night magazine been taken on by the University distribution at Stargazing LIVE was commissioned to write a of Derby and will continue to events and, in addition, the guide for those interested in

17 EXTENDING THE BBC’S REACH TO ITS AUDIENCES buying their first telescope; a - A poster was also produced • 66,594 Tweets in total during poster was produced tracing detailing the history of the the three days of transmission the development of the universe and which was via Twitter (according to data universe from the big bang to included as a special cover fold- from Second Sync) the present day; short audio out in the Radio Times (900,000 • During the three nights of guides were made available print run). transmission the Stargazing for downloading from the LIVE website welcomed a Stargazing LIVE website to Project Successes total of 265,984 unique help people locate points of • 14,208 page views were UK browsers. interest in the night sky during recorded for the schools page the different seasons of 2013 • There were 79,616 downloads of the Stargazing LIVE website. direct from their MP3 player; of the Star Guide. and, with help from the Royal • 32,000 people attended • The Things to Do Stargazing Observatory Greenwich, we Stargazing LIVE events hosted activities page received updated resources outlining by BBC Learning. 64,512 browsers in a the range of mobile and • Around 170 Stargazing LIVE five-week period. desktop apps available for partners staged some 520 events. people to use to help them For further information navigate the night skies. • Both Stargazing LIVE and Back visit bbc.co.uk/learning and to Earth were in the top 10 bbc.co.uk/stargazing most talked about television programmes on Twitter over the three days of broadcast.

18 Working With Charities We know charitable Appeals use creative programming giving is important to to engage the widest possible the British public and audiences in the work of UK the BBC has broadcast and international charities and, despite being in the midst of appeals for individual an economic downturn, BBC charities since 1923. audiences helped raise well These are an important part over £100m. of our remit as a public service An increase in the on-the- broadcaster and help underpin night fundraising total for BBC the BBC’s six Public Purposes. Children in Need is evidence They also form part of the of the degree to which BBC BBC’s broader involvement in broadcast appeals continue social action broadcasting and to resonate with viewers and coverage of the work of the listeners. This was further voluntary sector. demonstrated by Comic Relief’s Many of the causes we Red Nose Day in March 2013, encourage the British public to which also had an increase on support are now an integral the 2011 fundraising total. part of the fundraising activities Support for our three corporate of individuals, communities and charities (BBC Children in Need, organisations across the country. BBC Media Action and the BBC Performing Arts Fund) also helps us fulfil our Public Purposes.

19 Working With Charities Comic Relief & Red Nose Day 2013 Comic Relief is a major Comic Relief holds two biennial of the charity, encouraging and charity based in the fundraising campaigns in inspiring viewers and listeners UK which strives to alternate years, Sport Relief and to join fundraising activities. create a just world Red Nose Day. The most recent Red Nose Day 2013 attracted of these was Red Nose Day, free from poverty. an average of 10.3 million which took place on March 15, viewers with almost 40 per Since it was launched in 2013. First staged in 1988, the 1985, Comic Relief has cent of the available audience basic premise is that everyone tuning in to watch an evening raised more than £900 has a laugh whilst raising money of entertainment, fundraising million and worked in to help change lives across the activities and thought-provoking 70 countries on almost UK and Africa. Ever since the and inspiring stories showcasing 16,000 projects. first Red Nose Day, the BBC the work of the charity. has played its part by giving comedians and celebrities On the night totals an evening to entertain the nation whilst at the same time £74.3 £75.1 encouraging people to donate. million million In the run-up and on the day of £57.8 Red Nose Day 2013, the BBC million broadcast television and radio programmes about the work 2009 2011 2013

20 21 W Mum Louisa, 32, Case study and babiesinfected withmalaria. tosaving thelivescrucial ofchildren providing medicalsuppliesthatare with Mbale’s localhealthauthority, inpartnership Red NoseDay towork through project thatusescashraised Consortium,a thanks totheMalaria vital medicalassistancesheneeded were ablenurses togive Alice the disease.to thiscruel and The doctors daughter, having alreadylosttwo sons of gettingtreatmentfor heryoung understood all toowell theurgency fifth hospitalstayandLouisa for malaria lifesaving medicalcare. This was Alice’s Mbale Hospitaljustintimetoreceive her three-year-old daughter Alice to Mother Louisa, 32, managedtoget daughter Alice, 3-Uganda or k i

n g W i t h of Glasgow. a rolemodelfor theyoung people for FARE,worker Shaunhasbecome Red NoseDay. Now apaidyouth Scotland, by whichusescashraised gang-focused youth projectsin FARE, oneofthemostsuccessful that eventually made himquit. It was rival gangon members inflicted he beatings hereceived ortheviolence was just14.harsh Butitwasn’tthe teenagegangswhennotorious he Shaun joinedoneofGlasgow’s most Shaun –Glasgow Case study C hari t ie

s CASE STUDIES Working With Charities BBC Children in Need In its 33rd year, the Through the appeal night and Fundraising is a year-round BBC Children in hundreds of hours of associated activity but the main focus Need appeal raised coverage across BBC services, is the appeal night each £26,757,446 through we provided BBC Children November – now a major in Need with a platform to fixture in the UK calendar donations and support projects reaching and one that brings together fundraising on appeal disadvantaged children and the UK’s communities, regions night, with millions young people across the UK. and nations. more continuing to Programmes that were The 2012 appeal night total come in throughout entertaining, factual or featured exceeded that of the previous the year. personalities and comedy year by £425,000 and, entertainers were all designed by October 2013, to inform and inspire audiences the charity aims by telling the stories of the to distribute challenges children face and how £45 million. the work of the organisations that receive funding from BBC Children in Need are able to make a real difference.

22 Working With Charities Monies raised on the night of BBC BBC Children in Need grant distribution Children in Need annual appeal across the UK from the 2012 appeal. On the night Total distributed

£46.0 £45.0 UK wide £40.2 £40.4 million million * £2m million million Scotland £5m Northern Ireland £26.3 £26.8 £3m million North £20.3 £18.1 million England million million £9.9m

Central 2009 2010 2 011 2012 England Wales £8.1m £3m London and *BBC Children in Need aims each year to award grants to an South East amount at least equal to the funds raised. The final Appeal 2012 £9.9m total was £43.3 million and £1.7 million was allocated from the South and Charity’s reserves to give a final grant budget of £45 million. West England £4.1m UK TOTAL £45m*

23 Working With Charities BBC Media Action BBC Media Action is the BBC’s In Afghanistan, one recording of programme Lin Lat Kyair Sin international development the radio and TV debate show (Bright Young Stars) since 2011. charity. It uses media to Open Jirga saw President Karzai Then in September 2012, the transform lives around the answer audience questions charity was given unprecedented world and works closely with about topics such as corruption, permission by the Burmese governments, non-governmental his government’s record over government to open a project organisations and broadcasters to the past decade and peace with office to train and offer long- ensure efforts are co-ordinated the Taliban. term support to state and to bring lasting change in In Iraq, Radio Al Mirbad, the independent broadcasters. developing countries. country’s only independent The impact of the training on Since BBC Media Action was radio station providing public the state broadcaster’s output formed 14 years ago, the charity service broadcasting, now is already evident. has worked in less stable countries attracts 1.7 million listeners BBC Media Action is funded marked by conflict. In Afghanistan, each week across the country’s by a range of donors including Iraq, Libya, South Sudan, Burma and nine southern provinces and the UK’s Department for Somalia, the charity has delivered in the past year has launched International Development projects ranging from radio a popular website. (DFID), the Foreign and programmes providing mothers In Burma, BBC Media Action has Commonwealth Office, the Bill with life-saving health information provided online and face-to-face and Melinda Gates Foundation, through to TV shows where journalism training and impartial European Union and United people can hold their leaders to and relevant information to Nations’ agencies. It also receives account, often for the first time. young people through the radio voluntary contributions, including

24 Working With Charities donations from philanthropic BBC Media Action year • Climate Asia, a research institutions and corporate partners. During the year, the charity project investigating people’s The BBC offers core support in ran 81 projects on multiple everyday experiences of skills and technical resources. platforms (TV radio, online, climate change which has In the first year of a global grant mobile, print) including: spanned seven countries and awarded by the Department involved interviews with more • TV and radio debate show than 30,000 people. for International Development Sema Kenya (Kenya Speaks), (DFID) in November 2011, which gave Kenyans the Total spend for 2012/2013: £39m BBC Media Action reached 49.2 chance to call their leaders to million people and was awarded account in a vital election year an A+ rating by DFID for its work for the country. “Sema Kenya improving governance, health, has kept leaders on their toes,” resilience and humanitarian said one viewer. response, and policy and evidence. Other sizeable projects • Radio drama Dareemo and continuing in 2012/13 included magazine show Tiiraarka a maternal and child health Qoyska (Pillars Of The Family), communication project in Bihar, which inform people in India, funded by the Bill and Somalia about what they can Melinda Gates Foundation. do to stop the preventable deaths of mothers and babies. Further information on the work One listener, a poor widow of the charity can be found at and mother, called the show bbc.co.uk/mediaaction “a teacher in my home”.

25 Working With Charities BBC Performing Arts Fund When 15-year-old Adele applied It successfully delivers the BBC’s The Fund has a rotating grants to the BBC Performing Arts Fund Public Purposes to stimulate portfolio and each year a for home recording equipment, creativity, promote education different art form is the focus Academy Award® glory was and learning, and to cater for for funding (2011 Dance; 2012 possibly the last thing on her diverse, UK-wide audiences. It Music, and 2013 Theatre). mind. But the chart topping also believes long-term careers Usually two schemes will run for singer who has since won an in the performing arts are each art form – one that awards Oscar for ‘Skyfall’, the latest achievable and that community grants to community groups and Bond theme, is just one example groups have a key role to play one that supports individuals. of how the registered charity, in development of new talent. In addition to the global success which operates all over the UK, The BBC Performing Arts Fund of Adele, previous grant recipients works to ensure the creativity is not licence fee-funded. Instead have gone on to produce a of individual artists and of it receives income from the Mercury Prize winning album, communities across the country. voting lines used in BBC One perform at the Glastonbury Set up in 2003 following the entertainment programmes. Festival, appear on Later with success of the BBC One series In 2012 the Fund became the Jools Holland, compose for the Fame Academy, the Fund has official charity for the new BBC BBC Proms and land starring so far awarded £4 million of One programme The Voice UK roles in both the West End and grants to more than 1,200 which had a premium voting line in Hollywood films. individuals and in excess of that raised money for the Fund 230 community groups. (a minimum of 10p per call).

26 Working With Charities The Fund recognises the • To date the Fund has awarded • The Fund also awarded over impact small grants can have on over £4 million in grants £250,000 in grants to community community groups. For example, • 2012 was the year of music music organisations. Choirs, through the Community Dance and in 2013 we celebrate the brass bands, drumming Project in 2012, Integr8 Youth world of theatre. circles, jazz bands and youth Dance Company from Preston orchestras were amongst the received a grant of £1,920 that • The BBC Performing Arts successful applicants. Funding enabled the group to double Fund awarded 19 fellowships was awarded to commission in size and bring contemporary to support talent development new music, undergo training dance to new audiences with to a range of organisations and development and support over 500 people attending across the UK from an ambitious performances. their performances. assistant conductor with Birmingham Royal Ballet to a • In 2013, the Fund will be Highlights from BBC singer working with the English awarding approx £450k in Performing Arts Fund Folk Dance and Song Society. grants to the theatre sector. 2012/3 Other organisations hosting Further information can be found • The BBC Performing Arts fellowships include Scottish at bbc.co.uk/performingartsfund Fund celebrates its 10th Chamber Orchestra, Drake anniversary in 2013 Music, Grimsby Minster and Urban Development.

27 Working With Charities Charity Appeals In addition to appeals for BBC British Stammering Association, Myton Nurse Appeal, Phoenix Children in Need and Comic Research Autism, Centrepoint, Stroke Appeal, Alzheimer Relief’s Red Nose Day, national, and The Sick Children’s Trust. Society Befriending Service, regional and local broadcasts The traditional Radio 4 Christmas Red Alert Cure Leukaemia. on the BBC have again helped appeal for St Martin-in-the Fields Further information of the raise the profile of a wide range raised £2.06 million* - a new BBC’s work in this area of charities and, as a result, record. And the Blue Peter Go can be found by visiting generated millions of pounds Pyjamas appeal again raised bbc.co.uk/charityappeals in charitable income. money for BBC Children in * subject to final audit During the year under review, Need (£56,000). the long-running Radio 4 Appeals and associated weekly appeal supported programming and events by charities including Refugee four BBC English local radio Action, Contact the Elderly, stations: BBC Coventry and SolarAid and Macular Disease Warwickshire, BBC Cornwall, Society. In addition, the monthly BBC Merseyside and BBC WM BBC One Lifeline programmes generated £756,072 for their made appeals on behalf of chosen charity partners, including

28 Working With Charities BBC Radio 4’s St Martin-in-the-Fields Christmas Appeal 2012 Thanks to the generosity of Christmas Appeal is vital The appeal also helps support Radio 4 listeners, the network’s in enabling The Connection the work of the Vicar’s Relief 2012 Christmas appeal raised to provide core services Fund that awards more than £2.06 million* - a new record. which make a life-changing 2,500 grants each year to First broadcast by the BBC in difference to homeless and individuals and families in need 1927, the most recent appeal vulnerable people. across the UK. Although grants was the 86th, and benefits the Services include a Street from this Fund are relatively work done by St Martin-in-the- Outreach team providing small (around £200 on average), Fields in helping homeless proactive support for people these are often people facing and vulnerable people across sleeping rough, a Day Centre urgent crisis and the key is the UK. with showers, computers to award them as quickly as possible. This year more than The Connection at St Martin’s, and café serving nutritious hot meals, a Night Centre four out of every five grants have located next to St Martin-in-the- been made within 24 hours. Fields church in Trafalgar Square, providing short term emergency helps thousands of homeless accommodation, Workspace The funds awarded are often people in central London every service helping people find used to prevent someone with year. It is the UK’s largest centre training and employment, and rent arrears from being made of its kind and, as pressures on an Advice & Housing team homeless; enable a person to funding increase, the Radio 4 helping people at risk of move away from the streets by becoming homeless. helping towards a rent deposit;

* subject to final audit

29 Working With Charities provide someone who has been She says: “Without this support homeless with assistance in we would have become furnishing a new home or help homeless, had to go into a with everyday living expenses hostel and probably would have for people who are destitute. to have taken a much poorer The annual appeal is launched quality accommodation than on Radio 4 in early December the lovely home we now have. with a feature highlighting I cannot thank you enough, some of those whose lives from both me and my children.” have been transformed by the money raised. People like Natasha, mother of three children who was about to be made homeless when she found the landlord of a private rented property wouldn’t accept her without a £250 rent advance. Natasha was able to pay this with the grant she was given by the Vicar’s Relief Fund.

30 Sustainability Sustainability at the The BBC has long helped Sustainable production BBC means being a raise public awareness of We continue to measure the responsible steward of environmental and sustainability carbon footprint involved in environmental, human issues through TV, radio and making television programmes online content and will continue and financial resources, using albert - the carbon to do so. Operationally, we aim calculator for production. and reflecting this in to become a more sustainable the way we operate. And as a founding member of organisation by focusing on the BAFTA albert consortium It’s also about the three areas: innovating and we collaborate with partners in decisions we make for embedding sustainability in our the TV production industry to the future. We want to programme making process; promote and share best practice. ensure our actions have working to targets to reduce albert enables production a positive impact on our environmental impacts; and enabling and encouraging BBC teams to measure the carbon local communities and staff to exemplify sustainability emissions along the various minimise any negative in everything they do. stages of the production process impact on the natural and our next product, albert+, environment. which we are piloting at the moment, is a tool to help make reductions and encourage wider communication of the aims of sustainable production to all those involved in the process.

31 Sustainability Collaboration and education is Our strategic approach This year more than 5,500 staff Reducing emissions from travel fundamental to the evolution combines the sustainable moved across London from is a challenge. As a national of our work in sustainable production focus described Bush House and Television and international broadcaster, production and we recently above, our corporate property Centre, primarily relocating we will always need to travel to produced a short film with strategy to reduce the size of to New Broadcasting House. locations to make programmes, the BBC Academy to show our overall property estate, Bush House held auctions film events, and bring our examples of the steps productions and investment in energy and to ensure resources were audiences inspiring and can take and which is available water efficiency measures. As an reused and reuse was also the informative coverage of current to all in the broadcast sector. example of the latter, a system preferred option for furniture affairs and world news. in Salford remotely monitors cleared from Television Centre. Targets to reduce the We have introduced improved utility use, diagnoses operational Overall across our estate video conferencing facilities to environmental impacts anomalies and identifies savings. we’re pleased to see that encourage staff to cut down of our operations Television Centre remains recycling rates have improved on unnecessary travel, and We have a series of targets to operational, mitigating energy to an average of 65 per cent, we’re introducing lower address our environmental impacts, and water savings elsewhere. as changes previously made to emissions vehicles for staff to It is challenging to reduce processes continue to deliver use. However, we are aware which arise primarily from CO2 emissions due to energy required energy consumption in absolute positive results. that there is more work to do to power our operations, water terms while responding to the to reverse this upward trend. need for technology updates use, CO2 emissions from travel and waste generated. to enable the production and playout of our content.

32 Sustainability Environment data Energy Baseline 08/09 09/10 10/11 11/12 12/13 Target 07/08 (2015/16) Equivalent total energy kWh 401,120,193 399,720,232 373,118,617 379,095,514 398,905,380 385,429,728 Absolute reduction against 0% -7% -5% -1% -4% -20% baseline year Consumption per BBC staff 18,575 18,691 17,776 18,368 18,989 18,557 (FTE) kWh Per FTE Performance 0.6% -4% -1% 2% 0% against baseline

Total CO2 emissions - tonnes 161,394 158,653 150,185 150,380 152,613 151,316 -20% Absolute change in CO 2 -2% -7% -7% -5% -6% against baseline

Transport Baseline 08/09 09/10 10/11 11/12 12/13 Target 07/08 (2015/16) Total CO emissions from 2 22,121 20,863 18,955 19,646 19,399 19,634 business travel - tonnes Total CO emissions from fleet 2 2,755 2,926 3,194 3,210 2,933 2,985 - tonnes

Total CO2 emissions from travel 24,876 23,789 22,149 22,856 22,332 22,619 CO emissions per BBC user 2 0.79 0.76 0.72 0.76 0.73 0.75 -20% - tonnes Per user performance against -3% -5% 5% -4% 2% previous year Per user performance against -3% -8% -4% -8% -5% baseline

33 Sustainability Water Baseline 08/09 09/10 10/11 11/12 12/13 Target 07/08 (2015/16) Case study Equivalent overall water consumption - m3 541,422 565,328 510,423 503,933 508,853 485,263 Water consumption per BBC staff (FTE) - m3 25.1 26.4 24.3 24.4 24.2 23.4 -25% Per FTE Performance against previous year 5% -8% 0% -1% -4% Per FTE Performance against baseline 5% -3% -3% -3% -7% Absolute change against baseline 4% -6% -7% -6% -10%

Waste and recycling Baseline 08/09 09/10 10/11 11/12 12/13 Target Total and amount to landfill 07/08 (2015/16) Equivalent overall waste - tonnes 7,694 6,435 6,029 5,914 6,322 5,867 Equivalent overall waste to landfill - tonnes 3,950 3,156 2,357 844 1,443 726 Waste to landfill per BBC FTE - kg 182.9 147.6 112.3 40.9 68.7 35.0 -25% Per FTE Performance against previous year -19% -24% -64% 68% -49% Per FTE Performance against baseline -19% -39% -78% -62% -81% Wizards vs Aliens – the science fantasy television series Baseline 08/09 09/10 10/11 11/12 12/13 Target broadcast on CBBC and produced by BBC Cymru Wales Recycled or recovered 07/08 (2015/16) and FreemantleMedia Enterprises - took part in the pilot Waste recycled - % kg 49% 51% 51% 55% 51% 65% 70% of albert+, using hybrid generators on location to reduce Change (+ / -) against previous year 2% 0% 4% -4% 14% CO emissions. albert+, which is currently being piloted Change (+ / -) against baseline 2% 2% 6% 2% 16% 2 by the BBC, is a tool to identify potential CO2 reductions and encourage wider communication of the aims of Waste recovered - tonnes N/A N/A 598 2083 1659 1317 sustainable production to all those involved in the process. Waste recovered as % of total waste 10% 35% 26% 22%

34 Sustainability Distribution and Transmission 08/09 09/10 10/11 11/12 12/13 Emissions by Scope

Total kWh consumption 137,667,688 128,243,294 118,949,709 111,092,216 101,924,735 2012/13 CO2 emissions - (tonnes,scopes 1, 2, 3)

CO2 emissions (tonnes) 73,782 67,433 61,898 57,809 53,039 % Change in CO emissions vs 08/09 -9% -16% -22% -28% Scope 3: Scope 1: 2 Business Travel, Energy - Gas, 19,618 27,216 Next steps A significant area of work for environmental impacts, working us over the long term will be with and learning from others – Scope 1: We will continue our pilot Fuel - fleet, of albert+ by introducing the sustainability of broadcast updates will be posted on the 2,985 the concept to more BBC technology. Building on a BBC BBC sustainability website productions, and by working conference held in March, bbc.co.uk/sustainability with our external partners in we will help establish and Notes to accompany the the BAFTA albert consortium participate in an industry group environmental data can be we will adjust and evolve the to articulate and tackle the found on page 51 tool based on feedback and main challenges facing the results from the pilot. We will broadcast industry. describe the albert+ process We are aware we have in more detail in a Corporate further to go but remain fully Responsibility Update to be committed to doing as much published during the next year. as we can to reduce our Scope 3: Scope 2: Energy Distribution Energy - Electricity, & Transmission, 124,100 53,039

35 The Way We Work The BBC is committed The Executive and Divisional in the UK’s STEM (Science, programme called Delivering to managing its business boards are advised by the BBC’s Technology, Engineering, Quality First (DQF) in order to in an ethically sound Diversity Centre with the aim of Mathematics) sector. ensure fundamental change in manner and in a way ensuring we embed equality and We also aim to have a positive preparation for the next licence diversity consideration into our fee settlement in 2016/2017. that impacts positively impact on communities in business and strategic planning areas where we have a large DQF represents an overall 20 on our employees processes, recruit and develop a per cent reduction and target and wider society. number of staff – and to provide diverse workforce that reflects information about and access to savings of £700 million a year We also aim at all times the UK’s changing demographic, careers within the organisation over a six-year period and to ensure everything we and provide an accessible and for people from diverse aims to make the BBC fit for do relates back to our inclusive working environment. backgrounds. And we recognise the future in an increasingly six Public Purposes. The The BBC Academy delivers that we have a responsibility competitive market. work of BBC Outreach industry-leading training and to people who supply us with During the year under review, plays an important role development in important services or work with us as the BBC Trust appointed Tony in helping us to meet areas such as its Women independent programme Hall as the new BBC Director- these objectives. in Engineering initiative – a makers or contributors. General. Tony took up his post scheme designed to encourage The BBC employs 16,534 shortly after year-end (April 2, and inspire more women to equivalent full-time staff in its 2013) and has committed to consider careers in technology public service broadcasting building a senior team that and engineering and to help divisions and with their input will define the BBC and public address severe skills shortages we have implemented a service broadcasting for the next decade.

36 37 The Developing Young Talent –Radio1&1Xtra doing to encourage young talent. doing toencourage theBBCis example ofthework schedules.& 1Xtra This isjustone thatmake up theRadio1 programmes ofthe attheheart experience amediacareerby getting to pursue togive themachance opportunities voices tobroadcastaswell ascreating projects designedtoallow young delivered anumber ofschemesand As aresult, have thenetworks and passion. huge amountsofpotential, talent a wealth ofyoung peoplewith thattheUKhas demonstrating They arealsocommittedto voice, regardlessoftheirbackground. about givingtheiryoung audiencesa arepassionate BBC Radio1&1Xtra W a y W e

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CASE STUDY 38 The four placesthroughaselectionprocess More than800peopleapplied for the Take joinedthenetworks. ItOninterns 2013, In January Radio1&1Xtra’s first Take itOnInterns Radio 1&1Xtra. through relatedcontentbroadcaston reached morethan9.5millionlisteners Academy andthe Academy’s work Over 5,000young peoplevisitedthe totell. adviceorstories inspirational people fromthelocalcommunity with involvement ofbignameguestsand Many ofthesesessionsfeatured the business andcareerdevelopment. andfashionaswell asin journalism inradio,of freeworkshops music, film, opened for business withthreeweeks Weekend 2012, theHackney Academy ofRadio1’s Hackney tothestart Prior W a y W e W to comedyroutines. produced inacontributor’s bedroom films to radio showsmusic blogs and fromshort content producedranged to showcase theirskills. The creative talented young peoplethechance were extensively promotedtogive ensured theseopportunities 1Xtra the power ofsocialmedia,& 1 Radio andharnessing charities and projects withcommunity groups,By working their eight-week paidplacements. during acrossthenetworks media experience ideas andinsight, whilstgaining hands-on with programming who couldinform ofthedigitalenvironment understanding creative young peoplewithan were lookingforRadio 1&1Xtra and ideasfor programmes. and comingupwithacreative brief that includeduploadingcreative content or k

CASE STUDY 39 The Big Weekend. uptoRadio1’sin therun Hackney to bebroadcastonRadio1&1Xtra ontheirlocal area two documentaries tomake,experience fromend-to-end, London with nomedia paid previous 14young peoplefromeast recruited withRadio1&1Xtra in partnership In 2012,April BBCLondon2012 working Community Reporters 2013. continue during The Take schemewill itOninternship 2013. in February month 1’s AccessAllAreas Radio of live show tobebroadcastaspart atwo-hour produce fromscratch were challengedto interns The first W a y W

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W Derry-Londonderry in 2013. Derry-Londonderry project, continues, travelling to Radio 1&1Xtra Take ItOnStories media industry. This project, now the intheBBCandwider careers andmedia intoradio springboard asa used thisuniqueexperience London 2012Community Reporters content, many ofourRadio1&1Xtra As well asmakingbrilliant, authentic and promotion. to interviewing, editing, play listing researching andsourcingcontributors, the subjectstoexplore, scripting, production processfromchoosing had controlofallaspectsthe Journalism, theCommunity Reporters the BBC’s CollegesofProductionand Trained and by in-houseproducers or k

CASE STUDY The Way We Work Developing Young BBC apprentice Kid Carpet on a music project, Talent – BBC North from Bristol takes and formally welcoming HRH The Earl of Wessex on his visit BBC North has remained national award to KWMC in 2011. committed to its Young An 18-year-old apprentice at Ambassador Scheme, which has the BBC Natural History Unit In 2011, James won an just marked its second anniversary. in Bristol has received a national apprenticeship in Creative and Digital Media at BBC Bristol. It is designed to engage 16 to accolade, being awarded the title As one of four apprentices, 19 year-olds on six-month paid of Outstanding BTEC Apprentice James has worked on a variety contracts and to enable them of the Year for his age group. of programmes including new to gain a thorough grounding James Wall had his first taste of CBeebies show, Andy’s Wild in core capabilities to increase the creative industries at the age Adventures, which was filmed skills, confidence and general of 11 when he joined Digital at a studio in Avonmouth, employability – they also gain Fish, the young filmmakers’ group Planet Earth Live and DIY SOS. an NVQ qualification. based at Knowle West Media James received his award at a The scheme is part of BBC North’s Centre (KWMC) – a scheme ceremony held in London in commitment to the local supported by Bristol City Council July 2012. The National BTEC economy and young people, and that uses funding from Arts Awards recognise vocational previous Young Ambassadors Council England. excellence and reward and have gone on to apprenticeships, He went on to take part in a celebrate outstanding BTEC other paid work and college. range of creative projects with students and the centres that KWMC, including presenting the support them. BBC Bristol took film ‘Wild West Going Green’, on six new apprentices in the working with artist and musician spring of 2013. 40 The Way We Work Diversity be used to help inform decisions manage mental health at work. to support the retention and The diversity of the programmes we take editorially and creatively. The main event of the year was progression of disabled staff. we make, the people we employ We have developed a training the CDN Diversity Awards, hosted We have also developed and the services we offer are programme to encourage more in Hackney, east London and schemes across BBC Television essential for the BBC’s originality women who are experts in fields showcasing the very best in new to identify and develop disabled and distinctiveness. We know such as politics, engineering, and emerging diverse talent. presenters and actors and, in sharing diverse perspectives history and science to appear We conducted a major review of BBC Radio, to provide training and ideas and listening to our on BBC radio and television. our workforce diversity targets, and mentoring opportunities audiences results in the very More than 2,000 applications setting new and more stretching for disadvantaged young people. best in creativity, innovative were received, a number of targets for employment of disabled We routinely monitor the programming and technology. participants have already appeared and Black and Ethnic Minority (BME) broad profile of our workforce During the past year we have on-air and we are running staff (see below) and introducing to help ensure we look and undertaken a range of activity further sessions during 2013. gender targets in our Technology sound like the audiences to help ensure a more accurate The BBC continued to chair the and Future Media departments. we serve. The information and authentic portrayal of the Creative Diversity Network (CDN), A key focus of our work during contained in the following table audiences we serve. This has co-ordinating a range of cross-sector 2012 was targeted engagement records the progress against included work to measure and activities including a workshop to with disabled staff. Designed to previous targets as well as new analyse how we portray those explore the reporting of mental understand their experiences of targets agreed in January 2013. audiences across our network health issues across BBC news working at the BBC, this consultation TV channels and the findings will and current affairs and how to helped inform an action plan

41 The Way We Work

Old target % point change Employee Actual as at New target to be Actual as at to be met by between March 2012 group Dec 2012 met by end 2017 March 2013 Dec 2012 & March 2013 14.2% (NEW average BME – all staff 12.5% 12.4% 12.4% 0.1% up corporate figure) BME - senior 10% (NEW wider 6.6% (based on 7% 6.9% 0.2% down managers (SM) senior leadership group) old SM only data) Disabled – all staff 5.5% 3.8% 5.4% 3.7% 0.1% up Disabled – senior 10% (NEW wider senior 3.2% (based on 4.5% 3.1% 0.1% down manager (SM) leadership group ) old SM only data)

During 2013-14 we will the portrayal of women on- Staff with and without disabilities continue to focus on the air and on-screen and build across the organisation produced retention and development on existing activity to improve a film showing accessible working of disabled staff and will, in access to the BBC for those at the BBC. addition, seek to find creative from diverse socio-economic For more information about and practical ways to increase backgrounds. the BBC’s diversity policy visit bbc.co.uk/diversity

42 The Way We Work Staff Engagement survey on engagement by a requirement to explain to The year bought a number of (carried out June - July 2012) staff how they could assist in the challenges and opportunities for were also made available. BBC and other investigations into staff engagement at the BBC. A fresh approach was taken to Jimmy Savile and inappropriate Beginning with a large campaign to measuring staff engagement this behaviour at the organisation. ensure all areas of the organisation year, focusing attention on the One of these reviews, Respect were involved in the BBC’s aspects of working life that drive at Work was set up to assess coverage of the London 2012 engagement and, as a result, the extent to which sexual Olympic Games and ending with organisational performance. harassment is an issue in today’s the appointment of Tony Hall as Following receipt of the results, BBC, as well as broader issues of Director-General. all divisional leadership teams behaviour in the BBC workplace. have now begun to implement The Games were brought to life There was an extensive staff action plans to improve areas for staff across the BBC through engagement and consultation which will make a difference to workshops, training days, processes throughout the the engagement of their people work with local communities review. Dinah Rose QC, a and, as a consequence, their and schools, lectures, barrister with expertise in services to our audiences. special screenings (including human rights, discrimination demonstrations of Super HD) The beginning of George and employment law, was and involvement with the Entwistle’s time as Director- engaged to advise throughout, Olympic Torch Relay which General in September 2012 and to offer an independent visited or passed by a number also saw a number of structural perspective, and assisted in the of BBC buildings. changes within the organisation authorship of the report and and a programme of engagement recommendations. In the autumn of 2012 the activity, that was quickly followed results of the pan-BBC staff 43 The Way We Work In mid-December 2012 the As the year ended the new Supplying the BBC BBC published the Pollard Director-General, Tony Hall, made Licence fee payers expect the BBC and McQuarrie reports into a number of new appointments to achieve value for money in the organisation’s editorial to the BBC Executive Board. everything we buy and every service processes around the Newsnight On taking up his role at the we commission. They also expect investigation into Jimmy beginning of April 2013 he the BBC to act ethically, ensure Savile and the broadcast of began a programme of visits fairness and encourage diversity the Newsnight programme across the BBC to hear from in its supply chain. of November 2, 2012. These staff across the corporation. resulted in a number of other BBC Procurement is committed significant communications Shortly after year-end, the BBC to those aims so, for instance, challenges as staff were kept up published its Respect at Work a member of the Procurement to date with both investigations review. As a result, a number Board has a specific responsibility and their outcome. of its recommendations to ensure all proposed tender have been agreed by the business cases have considered Meanwhile, during Tim Davie’s Management Board and the any potential opportunities period as Acting Director- BBC is working with staff and to further promote diversity. General there was an active unions to discuss these and We ask suppliers to demonstrate programme of staff visits across begin implementing them their compliance with our the BBC and a series of workshops across the organisation. equality and diversity policies with managers to examine issues as well as our ethical policy. arising out of the implementation of the Delivering Quality First (DQF) programme.

44 The Way We Work We published our Code of select suppliers on the basis of Access Services Ethical Policy in 2011 setting their ability to provide on-going As a public service broadcaster, out the core requirements value for money. We support the BBC is aware that truly BBC suppliers must meet, small organisations that may inclusive services ultimately including fair and safe employment have potential to become key lead to better services for practices. We understand that suppliers of the future and/or everyone. They are also more not all of our suppliers will be local suppliers where we have cost-effective in the long-run so, able to reach these standards a presence in the community. as a result, form an important immediately so we do engage part of our equality and diversity with businesses that commit All BBC suppliers are now encouraged to sign up for agenda which is focused on to improving their working and greater access for disabled ethical standards over time. electronic invoicing, allowing them to check the status of staff and disabled licence fee The BBC has put in place their payments online and payers – specifically addressing a Small and Local Suppliers speeding up the payment accessibility right from the start. Policy which sets out the process. Nearly 50 per cent This year we developed a parameters and circumstances of our incoming invoices are corporate Access Policy Statement through which small and local now electronic and over 90 that now acts as a standard against organisations can work with per cent of our payments are which all access related policies the BBC. made electronically. The BBC is and guidelines are set. Individual We encourage new sources an approved signatory of the BBC divisions are already using of supply and innovation from Prompt Payment Code. Reports the new access policy framework all suppliers capable of and and further information can be to review and develop policy. wishing to supply to us, and we found at bbc.co.uk/supplying

45 The Way We Work We have developed a new An historic highlight of 2012 guide for programme makers was, of course, the London 2012 and journalists on how to deliver Olympic Games and the BBC an accessible environment played its role in making these the to disabled contributors and most accessible Games ever. The audiences. Our new Production opening ceremony was broadcast Access Guide is available at with audio description for the first bbc.co.uk/diversity time and all Olympic coverage Our Future Media department is broadcast on BBC One and BBC working with colleagues in Public Three was subtitled, dramatically Policy and BBC Worldwide to increasing the number of hours of develop an accessibility policy subtitled Olympic sport broadcast for all partnership projects and compared with our coverage commercial products. And BBC of Beijing. Workplace has developed a set The Diversity Centre worked of Access Standards for BBC with BBC London 2012, BBC buildings supported by a rolling Ability and the British Paralympic programme of access audits with Association to produce a language 20 audits conducted during the guide for Radio 5 Live journalists year under review. reporting on the Paralympic Games To support this policy framework, to assist them in their work. there is now a network of Access Our record on broadcast access Leads tasked with responsibility for services continues to exceed the accessibility in their area of the BBC. targets we are set by Ofcom. 46 The Way We Work Subtitling output on BBC Signing on BBC Audio description on BBC Television (%) 2011-12 Television (%) 2011-12 Television (%) 2011-12 (Target: 100%) (Target 5%) (Target 10%) BBC One 99.8 5.2 14.9 BBC Two 100 5.6 15.0 BBC Three 100 5.4 25.5 BBC Four 99.9 5.5 28.7 BBC HD[1] 91.4 3.4 22.8 CBBC 100 5.2 25.2 CBeebies 100 5.6 19.0 BBC News 100 5.1 Exempt

[1] BBC HD’s targets are 35% for subtitling, 2% for signing and 6% for audio description

Alongside others, we are also activities on the wider market. BBC Trust’s appeal page. gradually working towards a Our published Fair Trading Reports and further information higher audio description target Guidelines apply to all our can be found at bbc.co.uk/trust. of 20 per cent at two per cent activities and we also have a Complaints and increments each year. Fair Trading complaints and Editorial Standards Fair Trading appeals process. There have been no complaints or appeals One of the responsibilities of As a publicly-funded broadcaster, this year. Details of previous Fair the BBC Trust is to set the the BBC recognises that it has a Trading complaints and those BBC’s editorial standards. special responsibility to ensure that went on appeal to the The Trust’s Editorial Standards that it trades fairly and has regard BBC Trust can be found in our Committee considers editorial to the competitive impact of its Fair Trading Bulletin and on the complaints and reports about

47 The Way We Work

serious breaches of editorial reflect an increase of around a found the new complaints standards. The BBC Trust is also fifth at both stages two and three. website and links easy to use. committed to ensuring impartiality The BBC’s complaints processes The Trust is continuing to is at the heart of the BBC’s were changed in the summer of monitor how the complaints commitment to audiences. 2012 to make the complaints process works – it is carrying In the year 2012/13, 217,532 system faster, simpler and easier out a ‘mystery shopping’ editorial and general complaints to understand. exercise, the results of which were received by the BBC at The changes included introducing will be published later in 2013. stage one. Five hundred of a new single address, dedicated The Trust also published an those directly relating to editorial phone number and website link impartiality review on Breadth matters were taken to the so that complaints could be of Opinion led by Stuart Prebble, Editorial Complaints Unit at tracked more easily and allowing former Chief Executive Officer of stage two and 285 editorial multiple complaints that were ITV, and held an impartiality seminar complaints were brought on received about the same matter to discuss economics reporting. appeal to the BBC Trust at to be handled together. stage three. While these figures For further information, please represent a fall in the overall The BBC Trust carried out a review visit the complaints and appeals number of complaints received of the changes – a survey as part of section of the BBC Trust website: by the BBC at stage one, they the review suggested more people bbc.co.uk/bbctrust

48 Jimmy Savile, Newsnight And The Aftermath: A Challenge To BBC Culture And Management

In October 2012, ITV’s programme The BBC is determined to learn Exposure revealed widespread from these reviews and to ensure sexual abuse by Jimmy Savile, that we do not let down licence former TV presenter and DJ. fee payers in this way again. These Separately, questions had events have affected audiences’ previously been raised about trust in the BBC, which is at the whether a Newsnight investigation heart of everything that we do. into allegations of this abuse had Rebuilding that trust will continue been halted due to scheduled to be the focus for the entire Jimmy Savile tribute programming. organisation in the year ahead While the BBC’s primary concern Further information can be was, and remains, the impact on found at bbc.co.uk/annualreport his many victims, the issue also led to a significant series of events for the BBC, culminating in the departure of the Director General, George Entwistle. Following the revelations about Savile, the BBC commissioned three reviews.

49 Looking Ahead Next year will see increasing The move to Salford has given understand and reduce their numbers of staff volunteering to opportunities for new ways of environmental impacts. We will work with communities across working designed to deliver also continue to focus on our the UK, bringing them closer specific benefits, including operational targets to reduce to the audiences they serve, closing the approval gap the carbon footprint of our particularly those who have been between audiences in the North buildings and travel. traditionally harder to engage. of England and the rest of the The most recent BBC Corporate We will continue to support our UK; value for money; a creative Responsibility Update covers the partner charities in achieving dividend; and regional economic work of the BBC in supporting positive change for children impact. These are long-term building technology skills and can and adults across the UK objectives but early signs are be found at bbc.co.uk/outreach. and overseas through charity that these benefits are starting We will continue to produce appeals. Crucially, we will build to be delivered. these throughout the year. on the face-to-face activities that Our ambition to be a world bring real benefits to audiences. leader in sustainable production 2013-14 will see the promises to take a new and full implementation of exciting direction as we share recommendations from the our albert+ tool across both Respect at Work review, as well the BBC and the wider TV as further roll-out of schemes industry. The successful pilot that support skills and career project helped a diverse range development across the sector. of production teams to better

50 Environmental Data Notes

Environment data as provided for the electricity were updated for 08/09, 09/10, 10/11. party landlord arrangements providing waste using all the different transport and travel services. BBC Annual Report and Accounts, For gas and oil the Defra 2012 figures are used for management services. Therefore we have used figures that we can accurately year 11/12. report on from the management system for booking from which the numbers on pages 4. Data excludes production locations, outside of private hire vehicles (minicabs) as the benchmark to 33-35 are derived, was audited by 9. Data is classified under Scopes 1, 2 and 3 as follows: broadcasts or other events where waste disposal factor across the whole transport and travel category. the BBC internal audit team. Scope 1: fuel consumed by vehicle fleet including is arranged locally or through the location / These figures are BBC staff 68.5%, freelancers 4%, and shuttle bus, oil and gas consumed on BBC sites facility provider. guests 27.5%. We then apply these ratios to the BBC as classified above, Scope 2: purchased electricity 5. Data excludes waste generated by BBC Monitoring. FTE number (as used for energy, water and waste Energy and Water consumed on sites as classified above, Scope (see note 10 above) to generate the BBC user number. 3: electricity consumed by our distribution and 1. Total consumption is a summation of all utility invoices 6. Data excludes waste from non-UK operations. transmission network (see notes below), and emissions 5. Defr a emission conversion factors are used. 2012 paid for by the BBC directly for BBC properties located from business travel (including air, rail, private hire and 7. Data is based upon waste transfer notes / invoices and Defra figures, total direct GHG, are applied to the in the UK (not all properties are include. Consumption self drive vehicles, couriers and coaches (see notes average skip weights evaluated on an annual basis by 2012/13 business travel data with an uplift factor applied includes that of wholly owned subsidiaries, service below). Refrigerant emissions are excluded. BBC service partners. to air emissions. Emission factors for the baseline year, partners and tenants located in BBC occupied 08/09 and 09/10 use 2009 Defra factors, 2010 factors buildings for whom energy and water are included in 8. Data supplied with respect to waste per BBC staff full 10. BBC Staff Full Time Equivalent (FTE) data is provided are used for 10/11 and 2011 factors for 11/12. the service charge. It excludes non-UK properties. by BBC People and includes UK based staff in BBC time equivalent (FTE) should be read in conjunction public service broadcasting, BBC World Service, with Note 10 above. 2. The core consumption data is based upon the following BBC Worldwide and BBC Studios & Post Production. Distribution and transmission estimated proportions of actual data for each of the It excludes casual staff and freelancers, staff for Transport 1. Consumption figures has been sourced from contracts respective utilities: Electricity = 99.5% actual data (remainder Service Providers and Tenants as well as visitor & where electricity is a pass through cost or monitored. estimated based on previous year’s consumption), Gas 1. Data covers the following transport modes: self drive hire, audience numbers The data covers all analogue TV and all analogue Radio, = 96.8% actual, Water = 90.6% actual). The percentages coaches, shuttle service, private hire transport (minicabs), all DAB and the high power digital TV network i.e. sites relate to the overall data recorded on the database. 11. Ener gy figures for 2010/11 exclude 2010/11 figures couriers, air – domestic, short haul international, long that have undergone switchover. exclude Salford and New Broadcasting House haul international, UK rail and emissions from fleet 3. W ater consumption is based on piped mains supplies to which were undergoing category B fit-out (including (i.e. BBC owned or leased vehicles). 2. We do not have access to consumption figures for BBC core UK buildings and includes general consumption these, the energy consumption was 408,552,467) – uplinking of BBC digital satellite services, coding and and process usage, such as make up to steam boiler plant, 2. Data excludes use of transport that is claimed through subsequent years include these properties. multiplexing of BBC digital services, transmission of cooling towers and other building services systems. staff expenses rather than centrally booked when staff are unable to access BBC booking systems. Based on BBC services on low power DTT, transmission and 4. Ener gy consumption associated with transmission sites Waste financial analysis undertaken by BBC internal audit it coding and multiplexing of local / national BBC radio (not owned nor operated by BBC) has been collected service on DAB commercial multiplexes. 1. Waste data is based on estimates provided from is estimated that travel booked in this way makes up and reported separately since 2008/09. BBC service partners who supply waste management approximately 15% of BBC travel. Emissions from this 3. For the large Home Service Termination Agreement 5. The majority of the data relates to the reporting services across key UK BBC premises. It is provided 15% are not captured in the figures reported on page 33. (HSTA) network, a proportion of the electricity costs period from April 2012 to March 2013. Where data in accordance with the Waste Data Reporting 3. Data includes the transport modes listed above used by are based on estimates and extrapolation, mainly at is unavailable for this period equivalent annual data is Brief issued by BBC Workplace and the definitions staff employed by BBC public service broadcasting, BBC the small relays where there may be a single meter used as close to the reporting period as available. contained therein. World Service, BBC Worldwide and BBC Studios and for all services including BBC. In these cases specimen Post Production, and freelancers or guests (see note below) sites are used and consumption extrapolated across 6. Ener gy data has not been adjusted to normalise 2. Data includes routine waste generated by BBC similar sites. The 08/09 figures for HSTA are an seasonal factors. public service broadcasting, BBC World Service, BBC 4. CO2 emissions from transport are shown as per extrapolation of nine-month actual figures, due to Worldwide Ltd, BBC Studios and Post Production Ltd 7. Consumption data is sourced from accounts ‘BBC user’ rather than BBC staff (FTE) because BBC the NGW/Arqiva merger. and other commercial organisations operating and transport services are used by freelancers working included on a centralised outsourced Utility Invoice based in UK BBC premises. 4. BBC Distribution has been working with transmission Management system. on behalf of the BBC as well as travel and transport regularly being booked on behalf of guests travelling on providers to increase the number of sites with meters, 3. Data excludes waste generated by specific projects since 2007, therefore more recent consumption figures 8. 2012 Defra emission conversion factors are used. e.g. property refurbishments and BBC or subsidiary BBC business. There is no definitive measure that takes Following 2012 guidance, conversion factors for into account programme types and mix of contributors and future consumption figures will contain more activity in leased property managed through third complete data. 51