Notice and Agenda City of Brockville Council Meeting

City of Brockville Council Meeting Tuesday, February 8, 2011, 7:00 p.m. City Hall - Council Chambers

Notice and Agenda

Page

MOTION TO MOVE INTO CLOSED SESSION 5:30 p.m.

THAT pursuant to Municipal Act, 2001, Section 239 Sub. 2 (c), Council resolve itself into the Committee of the Whole, In Camera, closed to the Public to consider:

1. a proposed or pending acquisition or disposition of land by the municipality or local board.

17.1 (a) REPORT OF THE COMMITTEE OF THE WHOLE IN CAMERA

THAT Council rise from Committee of the Whole, In Camera and the Chairman report that all recommendations adopted in Committee of the Whole, In Camera, be adopted.

17.1 (b)MAYOR'S REMARKS

17.2 DISCLOSURE OF INTEREST

17.3 ADOPTION OF COUNCIL MINUTES

THAT the minutes of the Council Meeting of January 25, 2011 be adopted and circulated as read.

17.4 (a) MOTION TO MOVE INTO COMMITTEE OF THE WHOLE COUNCIL

THAT we adjourn and meet as Committee of the Whole Council, with the Mayor in the Chair.

17.4 (b)CORRESPONDENCE, COMMUNICATIONS AND PETITIONS 12 Heart & Stroke Foundation of Ontario THAT Council do hereby proclaim February 2011 as Heart & Stroke month; and

Page 1 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

17.4 (b)CORRESPONDENCE, COMMUNICATIONS AND PETITIONS THAT the Heart & Stroke Foundation of Ontario flag be flown at Tunnel Bay from February 1, 2011 to February 28, 2011 inclusive. 13-15 Ontario Public Service Employees Union Children's Aid Society Sector THAT Council do hereby proclaim February 23, 2011 as Pink Shirt Day.

17.4 (c) DELEGATIONS 16-47 United Way of Leeds and Grenville 2-1-1 Information Referral Service Initiative Ms. Judi Baril, Executive Director, United Way of Leeds and Grenville and Ms. Marie-Andree Carriere, Executive Director, Community Information Centre of Ottawa will address Council regarding 2-1-1 Information Referral Service Initiative.

17.4 (e) REPORTS BOARDS AND COMMITTEES

ECONOMIC DEVELOPMENT AND PLANNING COMMITTEE 48-57 Councillor M. Kalivas, Chair Councillor J. Baker, Councillor D. Beatty, Councillor J. Earle, Meeting held February 1, 2011.

EDP - CONSENT AGENDA All matters listed under Consent Agenda are considered to be routine and will be enacted by one motion. Should a Council member wish an alternative action from the proposed recommendation, the Council member shall request that this matter be moved to “separate” the item. THAT the following items, as listed on the Economic Development and Planning Committee agenda are recommended by the Economic Development and Planning Committee to be passed by Consent Agenda 2011-012-02 Encroachment Agreement 29 Buell Street, Brockville THAT Council authorize the Mayor and Clerk to execute an encroachment agreement with DEGA Holdings (Ontario) Inc., 29 Buell Street, Brockville, for the encroachment a portion of the building eaves and concrete steps that encroach onto the Buell Street road allowance to a maximum of 0.61 metres (2.0 ft.). 2011-013-02 Proposed Condominium Conversion Part Lots A & B, Block 3, Plan 67, being parts 1 through 8 inclusive, Plan 28R-6949 City of Brockville,

Page 2 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

EDP - CONSENT AGENDA 167 Pearl Street East, Brockville Owner: 1264165 Ontario Limited 1. THAT Council of the Corporation of the City of Brockville, acting pursuant to Section 51(6) of the Planning Act, R.S.O. 1990, c.P.13, grants conditional approval to conversion of one (1) rental residential apartment unit within 167 Pearl Street East to Condominium status, said lands being described as Part of Lots A and B, Block 3, Plan 67, City of Brockville; and

2. THAT conditional approval be subject to the following conditions:

2.1. THAT written confirmation be provided, in writing, to the Planning Department that:

● the owners of at least 80% of the units, at the time of the sale have voted in favour of the sale; and ● at least 80% of persons having registered claims against the property being sold must consent, in writing, if their claims arose after registration of the declaration and description; and ● each of the owners of designated units having exclusive use of such common elements have consented to the sale of the unit.

2.2 THAT the tenant of the subject unit be given first right to purchase the unit at a price no higher than that price for which the unit is offered to the general public. Confirmation must be provided to the City of Brockville, in writing, that the tenant was given the first right to purchase his/her unit and that, if a purchase was not made, the tenant has declined the offer.

2.3 THAT the subject unit is to be inspected, at the expense of the Owner, by a qualified Professional Engineer, licensed in Ontario, describing the condition of the unit and listing any and all repairs and improvements required to ensure that the building complies with all applicable Provincial and Municipal regulations.

2.4 THAT all common elements of 167 Pearl Street are to be inspected, at the expense of the Owner, by a qualified Professional Engineer, licensed in Ontario, describing the condition of the building and listing any and all repairs and improvements required to ensure that the building complies with all applicable Provincial and Municipal regulations.

Page 3 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

EDP - CONSENT AGENDA

2.5 THAT all repairs and improvements identified under the engineer's report(s), as noted above, are to be made at the expense of the Owner prior to final approval with confirmation of completion by a professional engineer.

2.6 THAT a copy of the inspection report(s), pre and post conditions, are to be provided, free of charge, to prospective purchasers before they enter into a binding agreement of purchase and sale. Confirmation must be provided to the City of Brockville, in writing, that the purchaser was provided with a copy of the report(s).

2.7 THAT the Owner shall provide, to the existing tenant(s) of the subject unit at the date of granting of Draft condominium conversion approval, active, physical assistance, for a period of three (3) years from the date of Conditional Approval, to each tenant who must relocate as a result of the conversion, in finding alternate comparable accommodation, mutually agreed upon between the applicant and each such tenant, and pay the moving costs of each such tenant to other accommodations within Brockville. Confirmation must be provided to the City of Brockville, in writing, that each tenant was notified of this condition.

2.8 THAT prior to the final approval of the Plan of Condominium by the City of Brockville the owners shall bring the lands and premises into conformity with the City of Brockville Zoning By-law 194-94, as amended, including but not limited to, lining and identification of not less than fifteen (15) on-site parking spaces, buffering between parking areas and adjacent residential use and zoned areas, refuse enclosures and landscaping.

2.9 THAT all conditions of the site and buildings which are in violation of City of Brockville Zoning By-law 194-94, as amended, applicable by-laws and legislation shall be resolved to the satisfaction of the City of Brockville including, but not limited to, such items as minor variances, consents.

2.10 THAT the municipal address for 167 Pearl Street East shall be prominently displayed on the exterior of the building and each interior residential unit shall be clearly identified in the main entrance vestibule and at each dwelling unit for emergency services access and identification.

Page 4 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

EDP - CONSENT AGENDA

2.11 THAT the customer owned secondary underground hydro which is a non standard conductor be upgraded to the specifications of Hydro One, at the Owners expense.

2.12 THAT final condominium drawings prepared by an Ontario Land Surveyor shall be provided for review and comment prior to consideration for final approval of the Plan of Condominium.

2.13 THAT the following shall be provided to the satisfaction of the City:

a) an as-built plan identifying all services; b) a structural plan; and c) a plan identifying all private and communal elements of the condominium.

2.14 THAT should the conversion process not be completed within three (3) years of draft approval, the draft approval shall become null and void and a new application, including applicable fees, shall be required to be submitted.

2011-014-02 Draft Subdivision Approval Part of Blocks A & B, Registered Plan 375 Aspen Drive - East Side, City of Brockville Owner: 653973 Ontario Ltd.

1. THAT Council of the Corporation of the City of Brockville, acting pursuant to Section 51(6) of the Planning Act, R.S.O. 1990, c.P.13, grant approval to the Draft Plan of Subdivision, as red-lined, on lands described as Part of Blocks A & B, Registered Plan 375, Aspen Drive, City of Brockville, County of Leeds, subject to the following conditions:

i. That these conditions shall apply to the Draft Plan, as red lined, prepared by Robert J. Jordan, O.L.S., dated 29 Sept 2010, showing Blocks 1 through 18, inclusive, said Blocks being delineated as to use on the afore-mentioned Draft Plan;

ii. That the proposed Street “A” shown on this Draft Plan, as red lined, shall be dedicated as a public highway to be named to the satisfaction of the City of Brockville;

Page 5 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

EDP - CONSENT AGENDA iii. That such easements as may be required for services, drainage purposes and the like shall be granted gratuitously to the appropriate authority or authorities;

iv. That prior to final approval of the Plan, the Owner shall enter into a Subdivision Agreement with the City of Brockville which shall specify, among other things:

● All of the requirements, financial and otherwise, of the City of Brockville concerning the provision of roads, street lighting and the installation of services and drainage;

● The requirements of Canada Post with respect to the installation of Community Mailboxes;

● The requirements of Enbridge Consumers Gas, with respect to an overall distribution plan, installation strategy and installation standards;

● The requirements of Hydro One Networks Inc. with respect to the installation of electrical servicing;

● The developer's responsibility for the reinstatement of the existing temporary turn-around located at the current north terminus of Aspen Drive and conveyance of lands to adjacent landowners;

● The developer’s responsibility to create a temporary turn- around to be located at the intersection of the north terminus of Aspen Drive and the north branch of Street “A”;

● The developer’s responsibility to prepare a Tree Saving Plan, Tree Planting Schedule and a Re-vegetation Plan which demonstrates how the buffer area adjacent to the creek is to be maintained and enhanced and what measures will be included to provide a natural snow barrier. Said Plans to be provided for review and approval by the City of Brockville and the Cataraqui Region Conservation Authority; and

● Notification to landowners that any development or site alteration must be setback a minimum of five (5) metres from the regulatory floodplain of Buell’s Creek and that the first finished floor (including basements and all openings)

Page 6 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

EDP - CONSENT AGENDA must be at or above a minimum elevation of 101.9m GSC.

v. That prior to final approval of the Plan, lot grading, drainage, erosion and sediment control, and services plan(s) with best management practices be prepared by the Owner for inclusion in the Subdivision Agreement, to the satisfaction of the City of Brockville and the Cataraqui Region Conservation Authority. The lot grading plan must include the location of the 100 year floodplain of Buell’s Creek and show a cross-section of the area between the bank and the creek;

vi. That prior to the final approval of the Plan, a Stormwater Management Plan shall be prepared by a qualified Professional Engineer for the Owner, to the satisfaction of the City of Brockville and the Cataraqui Region Conservation Authority, and that appropriate text to implement its findings shall be included in the Subdivision Agreement;

vii. That, if final approval of the Plan is not granted within three (3) years of the date of approval of the Draft Plan, as red lined, and no extensions have been granted, Draft Plan approval shall lapse in accordance with Section 51(32) of the Planning Act, R.S.O. 1990, c.P.13; and

viii. That the Final Plan, as approved by the City of Brockville, must be registered within thirty (30) days of the date of final approval or the City's approval may be withdrawn in accordance with Section 51 (59) of the Planning Act, R.S.O. 1990, c.P.13.

2011-017-02 Proposed Plan of Subdivision Lot 3 and Part of Lots 1, 2 and 4 and Part of Glasford Place, Registered Plan 380, City of Brockville (Liston Avenue - South Side) Owner: 1178420 Ontario Ltd.

1. THAT Council of the Corporation of the City of Brockville, acting pursuant to Section 51(6) of the Planning Act, R.S.O. 1990, c.P.13, grant approval to the Draft Plan of Subdivision as red-lined on lands described as Lot 3 and Part of Lots 1, 2 and 4 and Part of Glasford Place, Registered Plan 380, City of Brockville, County of Leeds subject to the following conditions:

i. That these conditions shall apply to the red-lined Draft Plan prepared by Brent Collett, O.L.S., dated October 29, 2010, showing Lots 1 through 6, inclusive, and Blocks 1 and 2, inclusive,

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EDP - CONSENT AGENDA said Blocks being delineated as to use on the afore-mentioned Draft Plan, as revised;

ii. That the proposed Street “A” shown on the red-lined Draft Plan, shall be dedicated as a public highway to be named to the satisfaction of the City of Brockville;

iii. That such easements as may be required for services, drainage purposes and the like shall be granted gratuitously to the appropriate authority or authorities, including an easement in favour of the City over Lot 3 to provide access from the public highway to the existing storm sewer easement located on proposed Lots 3, 4, 5 and 6.

iv. That prior to final approval of the Plan, the Owner shall enter into a Subdivision Agreement with the City of Brockville which shall specify, among other things:

● All of the requirements, financial and otherwise, of the City of Brockville concerning the provision of roads, sidewalks, street lighting and the installation of services and drainage;

● All of the requirements, financial and otherwise, of the City of Brockville concerning ensuring unobstructed access to all municipal services and easements;

● The dedication of lands within the subdivision for public purposes;

● The elimination of the existing private equipped children’s play area and easement therefore;

● The requirements of Canada Post with respect to the installation of Community Mailboxes and the installation of a centralized mail facility for the apartment building;

● The requirements of Enbridge Consumers Gas, with respect to an overall distribution plan, installation strategy and installation standards;

● The requirements of Hydro One Networks Inc. with respect to the installation of electrical servicing;

● The requirements of Bell Canada with respect to the

Page 8 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

EDP - CONSENT AGENDA installation of Bell servicing;

● The requirements of Cogeco Cable Canada Inc. with respect to the installation of Bell servicing;

● The requirements of the Fire Department to ensure emergency services access and fire fighting capabilities and access;

● The developer’s responsibility to prepare a Tree Saving Plan and Tree Planting Schedule for review and approval by the City of Brockville.

v. That prior to final approval of the red-lined Plan, lot grading, drainage, erosion and sediment control, and services plan(s) with best management practices be prepared by the Owner for inclusion in the Subdivision Agreement, to the satisfaction of the City of Brockville and the Cataraqui Region Conservation Authority;

vi. That prior to the final approval of the Plan, a Stormwater Management Brief shall be prepared by a qualified Professional Engineer for the Owner, to the satisfaction of the City of Brockville and the Cataraqui Region Conservation Authority, and that appropriate text to implement its findings shall be included in the Subdivision Agreement;

vii. That, if final approval of the Plan is not granted within three (3) years of the date of approval of the red-lined Draft Plan, and no extensions have been granted, Draft Plan approval shall lapse in accordance with Section 51(32) of the Planning Act, R.S.O. 1990, c.P.13; and

EDP - REGULAR AGENDA Heritage Brockville THAT in accordance with the Ontario Heritage Act a Municipal Register of cultural heritage properties be established and maintained by the City Clerk; and

Page 9 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

EDP - REGULAR AGENDA

THAT the following properties of cultural heritage value or interest. as recommended by Heritage Brockville, be added to said Register;

Brockville Court House 1 Court House Square First Baptist Church Pine Street St. Francis Xavier Church 66 Church Street Victoria School Wall Street Leeds County Registry Office Court House Building Dunham Block 53-59 King Street West St. Paul's Anglican Church Pine Street St. Lawrence Anglican Church 80 Pine Street Brockville Arts Centre 235 King Street West Trinity Anglican Church 137 George Street Brockville Armouries East Avenue Thornton Cliffe, Hardy House 291 King Street East St. John’s United Church 70 King Street East Sheridan Mews King Street West

17.4 (f) NEW BUSINESS - REPORT FROM MEMBERS OF COUNCIL

17.4 (g)MOTION TO RETURN TO COUNCIL

THAT we revert from Committee of the Whole Council, to Council.

17.5 ADOPTION OF REPORT OF THE COMMITTEE OF THE WHOLE COUNCIL

THAT the report of the Committee of the Whole Council be adopted and that the necessary actions or by-laws be enacted.

17.6 UNFINISHED BUSINESS

17.7 EMERGENCY BUSINESS

17.8 BY-LAWS

008-2011 By-law to Establish the Brockville Cycling Advisory Committee

Page 10 of 57 Notice and Agenda Council Meeting,Tuesday, February 8, 2011, 7:00 p.m. Page

17.8 BY-LAWS 009-2011 By-law to Establish the Youth Advisory Committee 010-2011 A By-Law to amend By-Law 088-2010 Appointments to Boards and Committees (Brockville Cycling Advisory Committee)

BYLAWS FIRST AND SECOND READING

THAT By-laws Numbered 008-2011 to 010-2011 be introduced and the same be now read a first and second time.

BYLAWS THIRD READING

THAT By-laws Numbered 008-2011 to 010-2011 be now read a third time, signed by the Mayor and Clerk, sealed with the Seal of the Corporation and be recorded.

CONFIRMATORY BYLAW FIRST AND SECOND READING

THAT By-law Number 011-2011 to confirm the Proceedings of Council at its meeting held on February 8, 2011 be read a first and second time.

CONFIRMATORY BYLAW THIRD READING

THAT By-law Number 011-2011 to confirm the Proceedings of Council at its meeting held on February 8, 2011 be now read a third time, signed by the Mayor and Clerk, sealed with the Seal of the Corporation and be recorded.

17.9 MAYOR'S ANNOUNCEMENTS

17.10 MEDIA QUESTION PERIOD

17.11 ADJOURNMENT

THAT Council adjourn its proceedings until the next regular meeting scheduled for February 22, 2011.

The meeting adjourned at ______

Page 11 of 57 H E ART & STROKE T FOUNDATION OF ONTARIO Finding answers. For life.

LANARK, LEEDS GRENVILLE AND RENFREW COUNTIES

BROCKVILLE AREA lFStreetEast January 20, 2011 Suite 310 Brockville, ON K6V 1A8 Tel: (613) 345-6183 City of Brockville Fax: (613) 345-3037 1 King Street East AREA MANAGER Anit Henry Brockville ON K6V 7A5 Attention: Mayor David Henderson AREA ADMINISTRATOR Jane Baker Dear Mayor PROGRAM COORDINATOR Henderson; CORPORATE PROGRAMS Charlene Dohertij The Heart and Stroke Foundation of Ontario respe&ully requests that the City of PROGRAM COORDINATOR Brockville fly the Heart and Stroke SCHOOLS Foundation of Ontario flag during Heart Michael Baker Month — February 2011.

PROGRAM COORDINATOR HEART MONTH We would appreciate notification of approval of this Sara Easter request.

N Please contact me if there are inquiries as to the nature of the Heart and Stroke President Foundation or Heart Month. Pat Coward Thank you for supporting the Heart and Stroke Foundation of Ontario.

Sincerely,

- Sara Easter Program Coordinator Person-to-Person Campaign Lanark, Leeds and Grenville

Colleen Johnston, F.C.A. Chair of the Board and President

CHIEF EXECUTIVE OFFICER David Scuithorpe

www.heartandstroke.ca 1-888-HSF-INFO (473-4636)

Binoss Nor,ber 10747 2839 990001 Page 12 of 57 _____

Ontario Public Service / cJPSEU Employees Union Syndicat des emplovés de Ia SEFP’3 fonction publique d RECEIVED FEB (112011 January 31, 2011

Mayor David Henderson City of Brockville

Dear Mayor Henderson:

Request to declare February 23rd Pink Shirt “bullying stops here” Day

On behalf of OPSEU local 441 and the Children’s Aid Society Sector of OPSEU lam formally requesting that February 23” be recognized in the City of Broekville as Pink Shirt Day. Bullying is a problem in our schools, workplaces, homes and over the internet as well. This campaign aims to bring awareness to the problem of bullying. We encourage everyone to wear pink on February 23, 2011 to symbolize that bullying will not be tolerated anywhere. I have enclosed a copy of the CBC News article from 2007 about the two boys in eastern Canada that held the original pink shirt day to support a new student to their school who had been bullied the previous day for wearing pink. The news of the event spread like wildfire and was picked up as an annual event by the Boys and Girls club in Vancouver. OPSEU CAS Sector picked up on the bullying awareness campaign in 2010. More information is also available on pinkshirtday.ca.

Thank-you for considering my request. Don’t forget to wear your “bullying stops here” t-shirt on February 23’’!

In Solidarity,

lohanne Wyss-J{usIjnson Brockville Family and Children’s Services OPSEU Chief Steward

333 California Ave. Toll free: [email protected] 333 avenue California Sans frais: [email protected] Unit #15 1-800-268-7376 wwv.opseu.org Unite #15 1-800-268-7376 www. sefpo. org Broclwille, Ontario TDD: 416-443-9898 OPSEU is affiliated Brockville (Ontario) ATS: 416-443-9898 Le SEFPO est associé K6V5T7 or 1-800-663-1070 with the OFL, CLC K6V 5T7 ou 1-800-663-1070 a I FTO, ou CTC Tel: 613-498-3103 and NUPGE Tél: 613-498-3103 et au SNEGSP Fox: 613-498-3088 Téléc: 613-498-3088 Page 13 of 57 CBC News - Canada - Bullied student tickled pink by schoolmates’ T-shirt campaign Page 1 of2

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Bullied student tickled pink by schoolmates’ T-shirt campaign Last Updated: Tuesday, September 18, 2007 111:25PM ET CBC News

Two Nova Scotia students are being praised across North America for the way they turned the tide against the bullies who picked on a fellow student for wearing pink.

The victim — a Grade 9 boy at Central Kings Rural High School in the small community of

Cambridge — wore a pink poio shirt on his first day of school.

Bullies harassed the boy, called him a homosexual for wearing pink and threatened to beat him up, students said.

Two Grade 12 students — David Shepherd and Travis Price — heard the news and decided to take action.

“I just figured enough was enough,” said Shepherd.

http://www.cbc.caJcanada!story/2007/09/1 8/pink-tshirts-students.html Page 14 of 5731/01/2011 CBC News - Canada - Bullied student tickled pink by schoolmates’ T-shirt campaign Page 2 of 2

They went to a nearby discount store and bought 50 pink shirts, including tank tops, to wear to school the next day.

‘Sea of pink’ support

Then the two went online to e-mail classmates to get them on board with their anti-bullying cause that they dubbed a “sea of pink.”

But a tsunami of support poured in the next day. David Shepherd, left, and Travis Price Not only were dozens of students outfitted with the discount decided to spread word of their ‘sea of tees, pink’ campaign on the internet. but hundreds of students showed up wearing their own pink clothes, (CBC) some head-to-toe.

When the bullied student, who has never been identified, walked into school to see his fellow students decked out in pink, some of his classmates said it was a powerful moment. He may have even blushed a little.

“Definitely it looked like there was a big weight lifted off his shoulders. He went from looking right depressed to being as happy as can be,” said Shepherd. The two Grade 12 students show off the pink shirts they wore to school. And there’s been nary a peep from the bullies since, which (CBC) Shepherd says just goes to show what a little activism will do.

“If you can get more people against them ... to show that we’re not going to put up with it and support each other, then they’re not as big as a group as they think are,” he says.

The students’ “sea of pink” campaign did not go unnoticed outside the province. U.S. talk show host Ellen DeGeneres expressed interest in their story, and other schools are talking about holding their own “pink day.”

“It’s been totally overwhelming for us. I mean we’re just two local boys and I mean we’re getting calls from like Alaska and e-mails. It’s just phenomenal the support that we’ve gotten from across the globe,” said Price.

The school principal, understandably, was flush with pride.

“You’re always hearing about the youth of the world and how bad things are. Well, they’re not that bad,” said Stephen Pearl.

This story is now closed to commenting.

http://www.cbc.ca/canada!story!2007/09/l 8/pink-tshirts-students.html Page 15 of 5731/01/2011 2/4/2011

Presentation to the Council of the City of Brockville February 8th 2011

Presenters

Judi Baril Marie-Andree Carriere Executive Director Executive Director United Counties of Leeds and Community Information Centre of Grenville Ottawa [email protected] [email protected]

1 Page 16 of 57 2/4/2011

Discussion Points

1. What is 211 ? 2. PttiObjtiPresentation Objective 3. Background 4. Current Status 5. Benefits 6. Funding Ontario 211 7. Experience 8. Bringing 211 to the City of Brockville 9. Questions

What is 211

2 – 1 – 1 is an easy to remember three-digit phbidiffidtilhone number providing free, confidential access to reliable information on a broad range of community resources, including social, health and related government services and programs.

211 Service is accessible anytime in over 150 languages from certified information and referral specialists located in eight provincial call centres.

2 Page 17 of 57 2/4/2011

Who is the CICO

5 y Who is the Community Information Centre of Ottawa? y A charitable non profit organization established over 36 years ago whose primary mandate is to offer information and referral services to the community. y In 2008, licensed to operate the 211 service in Ottawa and then Eastern Ontario y In the process of AIRS Accreditation

Presentation Objective

To establish a foundation for launching the provincial 211 system in the City of Brockville, by securing municipal support for the official launch in early 2011.

3 Page 18 of 57 2/4/2011

Background on 211

¾ 211 concept launched in 1997 through work of the United Way of Atlanta , Georgia;

¾ In 2001, United Way-Centraide Canada, Inform Canada and Toronto partners – UW of Greater Toronto and Findhelp Information Services secured the 3-digit number 211 from the CRTC as the universal number to help Canadians get better access to information on community services;

Background on 211

¾ In 2002, the first 211 call centre was launched in Toronto; since, 7 have been established to serve all of Ontario

¾ In 2007, the Ontario 211 Services Corporation was created as a provincial, non-profit agency charged with developing, sustaining and improving an integrated Ontario 211 network of providers.

4 Page 19 of 57 2/4/2011

CURRENT STATUS OF ONTARIO 211

• Eight service delivery hubs positioned across the province

• Eight 211 Service Regions

• Each working towards expanding into their designated areas with the coordinated support of the Ontario 211 Services Corporation

10 CURRENT STATUS OF ONTARIO 211

• Over 70% of Ontarians currentlhly have access to 211’s telephone service

•Goal is to reach all Ontarians by the end of 2011

• 211Ontario.ca is already available as a bilingual point of access

• 56,000 community , social , health and related government programs and services in Ontario

5 Page 20 of 57 2/4/2011

BENEFITS OF 211

Creates an ifiinformation Increases cost database that can be Improves access to effectiveness of used to improve community services government services planning and delivery of community services

Assists in determining Reduces non- trends in demand for emergency calls to 911 human services

and many more . . .

211 Eastern Ontario Expansion

12 y 211 currently reaches more than 180,000 residents of Kingston, Frontenac, and Lennox and Addington y We have just recently launched in Renfrew County and reach over 97,500 residents y Further expansions of 211 in Eastern Ontario are planned for the coming year to serve those in Lanark, Stormont-Dundas-Glengarry, Prescott & Russell, Prince Edward, and Hastings

6 Page 21 of 57 2/4/2011

211 & Leeds and Grenville

Leeds and Grenville United Way is an important partner for imp lementat ion o f 211 in the County; Community Information Centre of Ottawa is the data provider and the designated 211 Call Centre; Funding is currently secured from the PiProvince OtiOntario and the Federal Government to bring 211 to all of Eastern Ontario

211 & the City of Brockville– Timetable

14 y We are currently operating in soft launch mode in the City of Brockville meaning the service is connecting but not yet fully promoted. y We are working towards an official launch in early 2011

7 Page 22 of 57 2/4/2011

FUNDING OF 211 in the City of Brockville

Working toward a funding consensus among Municipal Governments

Local Primary Funding in place Partner Leeds and from the Provincial Grenville United Government Way

DligDeveloping sustainable funding for Ontario 211

211 & City of Brockville- Funding

United Counties of City of Town of Town of Leeds and Brockville Gananoque Prescott Grenville Population 74,399 24,029 5,285 4,180 (2006 Census) Call Volume 2976 961 211 167

Requested $17,856 $5,767 $1,266 $1,003 contribution Cost per $0.24 cents per resident based on other contributions and resident investments into the database partner

8 Page 23 of 57 2/4/2011

211 – City of Brockville

Questions ?

CONTACT INFORMATION

18 Thank you for your time and input. If you need any further ininformationformation, please contact:

Judi Baril Executive Director United Way of Leeds and Grenville Phone: 613-342-8889 Email: [email protected]

9 Page 24 of 57

211 INFORMATION REFERRAL SERVICE INITIATIVE

AN INFORMATION REFERRAL SERVICE INITIATIVE FOR THE UNITED COUNTIES OF LEEDS AND GRENVILLE AND THE CITY OF BROCKVILLE, December 2010 PRESCOTT AND GANANOQUE RESIDENTS

Community Information Centre of Ottawa

Ottawa, Ontario T. 613-241-INFO www.cominfo-ottawa.org

Page 25 of 57

TABLE OF CONTENTS

PAGE

1. INTRODUCTION 3

2. BACKGROUND 3

3. LOCATION AND HOURS OF OPERATION 8

4. CUSTOMER PROFILE 9

5. INDUSTRY OVERVIEW 13

6. BENEFIT ANALYSIS 16

7. ENVIRONMENT 19

8. CONCLUSION AND CONTRIBUTION 22

9. BIBLIOGRAPHY 24

Page 26 of 57 1. INTRODUCTION

This report has the following objectives: to provide an overview of the nature and scope of the 211 information referral system; to document the costs and benefits associated with implementing this initiative throughout the United Counties of Leeds and Grenville and the city of Brockville; and to review the option to contract with the Community Information Centre of Ottawa (CICO) for the supply of this service.

Ultimately, this report should enable the municipal authorities to move forward with the introduction of a 211 referral system in their region, and commit funds for its continued implementation and long‐ term financial support as of 2011.

For simplicity and brevity, the report will refer to the area aforementioned as the LEEDS AND GRENVILLE region.

2. BACKGROUND

2.1 What is 211

In essence, 211 is an easy‐to remember, three‐digit, non‐emergency telephone number that connects callers to a full range of community, social, government, and health service information in a designated geographical area.

Bilingual and certified information and referral specialists answer 211 calls seven days a week. It is complemented by an integrated web portal, 211ontario.ca. 211 is free, confidential, and offered in up to 170 languages.

United Way organizations are collaborating with the Province of Ontario on this project and wish to obtain the collaboration of various municipalities to make this project a reality. The Ontario 211 Services Corporation is the lead agency coordinating the project in Ontario, but is assisted by local United Way chapters and regional 211 service providers for specific area implementation. Furthermore, 211 is strongly supported in Ontario by the Trillium Foundation and Citizenship and Immigration Canada.

To date, over 50% of the residents of Ontario can currently access 211 by telephone, and all of Ontario is expected to have service within the next two years.

2.2 Primary features of the service

• A free telephone‐based referral service which provides information to individuals and professionals looking for social, health, community or governmental services either for themselves or others within a designated region.

Page 27 of 57 • The service is free and completely confidential and provided by certified information and referral specialists in both official languages as well as in a variety of other languages. • A comprehensive database of available social, health, community or government services in the region is available free of charge 24/7 through an integrated province‐wide web site 211ontario.ca.

2.3 Individual Needs

Beginning in the early 1990’s, governments of all kind in Canada have relied increasingly on community organizations for the delivery of a variety of community, health, and social services.

The significant growth in the demand for existing services, and the expansion of services into new service areas (i.e. immigration and settlement help), have stretched the limited resources of existing community organizations.

Many community organizations have and continue to have difficulty in properly directing persons to the right service because of lack of staff, high staff turn‐over, lack of knowledge, lack of regular contact with related organizations, and lack of modern information tools.

Research from a Citizens First survey conducted in Canada reports that 69 per cent of citizens agree that the biggest challenge to getting government services is knowing where to start and that 84 per cent of citizens find it unacceptable to deal with more than two people per inquiry.

This challenge impacts all Ontarian residents both within vulnerable groups and non‐vulnerable groups. 211 will be of particular benefit to those that are new to Canada or new to a community, under stress, or have language barriers.

Today changes in technology such as the Internet have provided wonderful new opportunities to access information. Unfortunately not all residents can equally benefit from access to the Internet. In certain communities, residents do not have access to the Internet at all, and in other communities the popularity of Internet has led to the discontinuation of standard sources of community information such as the yellow pages.

211 addresses a need for alternative sources of information to the Internet for many groups, including seniors, low‐income persons, and disabled persons who may not have access to the Internet or may not be able to use it. Surveys have also indicated that most people find it easier to remember a three digit phone number rather than remember a ten or more digit telephone number.

Over the years, the variety of individual problems directed to 211 information and referral specialists is truly unbelievable. Here are just a few examples:

• A son seeking transportation for his aging parents • A senior seeking home‐care support • A laid‐off employee wanting to find out about employment insurance

Page 28 of 57 • A teenager trying to deal with school or social issues • A newly‐arrived military family searching for child care service in the community • A mother wondering where she can enrol her daughter in soccer • A recent immigrant looking for help getting settled in his/her new community

2.4 Community Needs

Governments and community leaders recognize that they need to make better use of resources. Amongst other things, 211 service eliminates the need for various organization to collect, update, and maintain various contact lists, and encourages collaboration among related partners to offer services together.

The growth of service has made it difficult for governments of all kinds to obtain a comprehensive view of trends in the need for services, thereby making it very difficult to plan or react in a timely manner. A 211 service provides government and community leaders with a unique and inexpensive opportunity to capture real‐time data on current and emerging trends covering the entire range of community, social, government, and health service issues. This enables them to recognize problems and provides them with the opportunity to react to situations in a timelier manner, without the need to conduct extensive research involving multiple levels of governments and agencies.

A recent report on the status of Ontario’s non‐profit community service organizations underlines the importance of looking at issues in a more comprehensive and holistic manner when it states:

An emerging consensus in social policy analysis suggests that effectively addressing complex community issues will require greater levels of collaboration and working across traditional silos. This horizontality will require a more strategic and intentional approach on the part of governments to supporting synergies between the government and the community sectors.1

211 is also uniquely positioned to produce (at cost) customized electronic lists for various government and community organizations. For example, it would be more economical and efficient for a community related organization within LEEDS AND GRENVILLE to use a 211 produced list to send out an email to a variety of community organizations over a large area than it would be to do it itself. This type of partnership could also result in specialised directories for example, for seniors or youth without duplicating data collection efforts.

1 Heads Up Ontario – Current Conditions and Promising Reforms to Strengthen Ontario’s Nonprofit Community Services Sector, Peter Clutterbuck and Rob Howard, for Community Social Planning Council of Toronto, p V.

Page 29 of 57 During city‐wide problems such as garbage collection labour strikes, many residents of vulnerable and non‐vulnerable groups need information on how to dispose of their garbage. But there is often no one person who is available to assist them. As a result of the introduction of 211 service, these problems and others (i.e. power outage, tornadoes, floods…) will be less severe as 211 information and referral specialists will be trained to provide information to callers about alternative sources of garbage disposal, and will post frequently answered questions information on the provincial 211 web site.

Everyone in Canada knows that the 911 emergency number is for emergencies. However this emergency number is intended for personal emergencies and not for community‐wide emergencies. Nevertheless residents still need a method to obtain information and referrals during community‐wide emergencies in their area. 211 does just that, and in addition, it fills a strategic need by enabling disaster response organizations to have up to date contact information to the full range of community resources in an area. For example, they can easily broadcast messages to multiple agencies in search of emergency shelters and as a result, regions covered by 211 services will now benefit from much more efficient and effective emergency planning and disaster response.

It is not unusual for residents to wish to donate funds or volunteer their time for worthwhile endeavours, only to give up because they are unsure on how to do so. With knowledge of the entire community, social, government, and health service sector, 211 information and referral specialists are ideally positioned to provide information to those wishing to provide financial or volunteer assistance and to suggest those organizations that are the most appropriate to them and/or organizations with the greatest need.

Despite the tremendous need for a 211 service, the costs of developing a 211 system from scratch have historically been beyond the financial resources of a single community. The 211 systems in Ontario gratefully received the financial support of the Government of Ontario through and important partnership with United Ways of Ontario. Thanks to their investment in the original and continued development of the overall 211 service, many regions are or will enjoy benefits from the service at a low cost to area residents in the near future.

2.5 Scope of service

211 LEEDS AND GRENVILLE will become the first stop for people needing information and referrals on a wide variety of community, social, government, and health services such as:

• Food, shelter, and clothing assistance • Employment services • Access to permanent housing • Mental health support • Home support • Child care • Legal and correctional services • Services for newcomers to Canada

Page 30 of 57 • Drug and alcohol intervention and rehabilitation • Counselling and support services for individuals and families • Services for people with physical or developmental disabilities and their families • Health services • Services for seniors and youths • Emergency shelters • Volunteer opportunities • Community development initiatives • And much more

2.6 Primary benefits

Several independent studies have evaluated the qualitative and quantitative benefits of 211 systems throughout North America. An impact study conducted following the first year of operation of Toronto’s 211 service concluded that it ensures that people receive significantly better service when seeking help about community, health and public resources. More specifically, the study found that:

• People in both vulnerable and non‐vulnerable groups can access community services more quickly and effectively • Community and public service organizations staff refer clients to 211, knowing that their clients will receive the right information • People spend less time, are less frustrated, and become less discouraged in finding and accessing the help that they need • People, especially immigrants, who are more comfortable speaking their own language, can be helped trough the multilingual capacity of the 211 service.

2.7 Other benefits

In addition to improving access to, and delivery of, services to individual members of the community, a 211 service offers significant benefits for service providers. For example:

• As the first point of access, 211 can reduce the cost to service providers of operating toll‐free 1‐ 800 numbers • 211 can also save money on the advertising governments and other service organizations spend to inform residents about how to access programs and services • 211 can help reduce duplication in data collection and improve data management by reducing the need for multiple agencies to collect and maintain databases of services and programs • 211 can reduce the number of inappropriate or misdirected referrals to inappropriate numbers such as 911 • 211 can be an invaluable resource in time of emergencies such as mobilizing volunteers, soliciting cash and in‐kind donations, and directing resources to high priority places, amongst other things. In fact, the development of 211 in the U.S. has emerged as an integral component of community preparedness following the attacks of September 11, 2001.

Page 31 of 57 • 211 creates a powerful new social policy and planning tool – accurate, real‐time need and demand data.

A quantitative study of the benefits of the 211 system by Deloitte & Touche LLP in 2005 concluded that every $1 invested in the 211 service will generate $2.4 of benefit in Canada.

In more practical terms, a study conducted for the Government of Ontario in 2006 concluded that the 211 service enables front‐line workers to save six hours per week on searching for information for their clients.

3. LOCATION AND HOURS OF OPERATION

3.1 Location

All services will be delivered from the office of the Community Information Centre in the south eastern section of Ottawa.

This location is ideal for several administrative and technical reasons including:

• Excellent access to a large pool of bilingual permanent staff, and multilingual capacity in over 150 languages through a network of on contract human resources • Outstanding access to high‐speed telecommunication equipment and support • Available space in a recently renovated state of the art facility • Access to specialized telephone equipment for the hearing impaired • High security environment • Economies of scale to be realized in having one location for the delivery of this service to a variety of regions outside Ottawa

3.2 Start of service and hours of operation

The service is currently operational and is expected to launch early 2011. Although the service is currently offered at 90 hours week, it will extend its hours of service to 24/7 shortly.

4. CUSTOMER PROFILE

4.1 Overview

This service is available to individuals, professionals, and organizations.

Any resident within the LEEDS AND GRENVILLE region can use the 211 free telephone number and there is no restriction on the number of calls placed by any person at any one time. It is anticipated that this

Page 32 of 57 service will be of particular interest to many vulnerable groups such as: immigrants; seniors, low‐ income persons, persons with disabilities, and single parents.

This service will also be of interest to the following organizations:

• Community agencies (i.e. United Way) • Emergency services (i.e. police) • Municipal government (i.e. planning department) • Other levels of government (i.e. provincial)

4.2 Demographic profile of the LEEDS AND GRENVILLE region2

The purpose of this section is to provide an overview of some of the key demographic characteristics that will likely impact the demand on the 211 service, and to examine similarities and differences between the demographic characteristics of the LEEDS AND GRENVILLE region, and those in Ottawa and Ontario.

In absolute terms, there are many women, immigrants, seniors, low‐income persons, persons with disabilities, and single parents who could benefit from a 211 service in the LEEDS AND GRENVILLE region. In addition there are also a large number of community organizations in the LEEDS AND GRENVILLE region serving vulnerable groups that would benefit significantly from a 211 service.

A summary comparative analysis of the LEEDS AND GRENVILLE region demographic data demonstrates that there are many similarities in the demographic profile of its general population and various vulnerable groups and those found in Ottawa and Ontario as a whole.

Experience in Ottawa has shown that many persons, but especially those vulnerable groups such as: women, immigrants, seniors, low‐income persons, persons with disabilities, and single parents, have a demonstrated need for a 211 service. Over the years, various Ottawa community organizations have made significant use of the 211 service. Statistics show that over 25 per cent of callers in Ottawa first learned of the 211 service by way of a referral from another community service agency, government, 311 telephone system, or 411 information line.

Similarities in the demographic profiles of the LEEDS AND GRENVILLE region and Ottawa and Ontario suggest that a need for a 211 service exists in the LEEDS AND GRENVILLE region.

In addition to benefitting those who are part of a vulnerable group, the 211 service is also positioned as an essential resource for anyone who may need social services during any time in their lives. 211 is available to all residents regardless of income, background, race, culture, religion or otherwise.

4.3 Population

2 Statistic Canada 2006, Community Profiles. Released March 13, 2007, (web site accessed May 20, 2010).

Page 33 of 57 According to the Statistics Canada census of 2006, the total population of the LEEDS AND GRENVILLE region is 99,205. The difference in the ratio between male and female is not significant and is in keeping with the ratios in Ottawa and within Ontario.

Table 1: Population by sex for selected geographical areas and regions

Regions Male Female # % # % United Counties of Leeds and 48,390 48.8% 50,815 51.2% Grenville Ottawa 393,000 48.4% 419,130 51.6% Ontario 5,930,700 48.8% 6,229,580 51.2%

Experience in Ottawa and in other communities in Ontario shows that women use the 211 service almost three times as often as men.

4.4 Age

Data from the 2006 census shows that the median age in the LEEDS AND GRENVILLE region (43.6) is slightly higher than that in Ottawa (38.4) and in Ontario (40.5).

The percentage of the population aged 15 and over in the LEEDS AND GRENVILLE region (83.2) is equal to that in Ottawa (82.4%), and very similar to that of the whole province of Ontario (81.3%).

The percentage of seniors (17.4 %) living in the LEEDS AND GRENVILLE region is considerably higher than the percentage in Ottawa (12.4%) and in Ontario (13.6 %).

Experience in Ottawa and other Ontario communities who have implemented a 211 referral system shows that up to 50% of callers fall within the young adult group (25‐45 years of age). Adult group (46 to 64 years of age) also make considerable use of the service and typically represent approximately 30% of all callers in Ottawa and most other Ontario communities.

Table 2: Age distribution for selected geographical areas and regions

Regions Median age (years) Population Population 15 and over 65 and over United Counties of Leeds and 43.6 83.2% 17.4% Grenville Ottawa 38.4 82.4 % 12.4 % Ontario 40.5 81.3 % 13.6 %

Page 34 of 57 4.5 Single parent families

Statistics Canada data from the 2006 census shows that the incidence of single parent families in the LEEDS AND GRENVILLE region (12.7%) is lower than that in Ottawa (16.0%) and in Ontario (15.8%).

Table 3: Single parents in selected geographical areas and regions

Regions Number of single parent % of single parent families as families a function of all families United Counties of Leeds and 3,810 12.7% Grenville Ottawa 35,540 16 0% Ontario 540,715 15.8 %

4.6 Language

The LEEDS AND GRENVILLE region’s francophone population (3.0 %) is slightly lower than the provincial population (4.1%), and even much lower than that in Ottawa (14.9 %).

Relatively few persons in the LEEDS AND GRENVILLE region listed “other languages” (4.9%) on the mother tongue question in the 2006 census in comparison to either Ottawa (21.6%) or Ontario (27.2%).

Table 4: Mother tongue for selected geographical areas and regions

Regions English only French only English and Other French languages United Counties of Leeds and 91.8% 3.0% 0.3% 4.9% Grenville Ottawa 62.6% 14.9 % .9 % 21.6 % Ontario 68.4% 4.1% .3% 27.2 %

4.7 Immigration According to the 2006 Statistics Canada census, there are proportionally more than three times less immigrants in the LEEDS AND GRENVILLE region (8.0%) than in Ottawa (22.5%) and in Ontario (28.5%).

Table 5: Immigration for selected geographical areas and regions

Regions Immigrants distribution by arrival Non‐ date Immigrants immigrants Before 1991 to 2001 to 1991 2001 2006 United Counties of Leeds and 92.0% 8.0% 85.1% 8.9% 6.0% Grenville Ottawa 77.5% 22.5% 53.9% 29.5% 16.6% Ontario 71.5 % 28.5 % 55.4% 27.5% 17.1%

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A more detailed look at immigration over time indicates that fewer immigrants have settled in the LEEDS AND GRENVILLE region (8.9 %) between 1991 and 2000 compared to Ottawa (29.5%). Census data shows that recent immigration settlement from 2001 to 2006 in the LEEDS AND GRENVILLE region (6.0%) is significantly less than the Ottawa average (16.6%), and the provincial average (17.1%).

4.8 Income

Table 6: Income level for selected geographical areas and regions

Regions Median % of low‐income before Unemployment rate income ($) tax – all persons

United Counties of Leeds and 64,000 9.2% 5.7% Grenville Ottawa 84,554 15.2% 5.9% Ontario 69,156 14.7% 6.4%

There is a significant difference in the median income levels between the LEEDS AND GRENVILLE region ($64,000) and Ottawa ($84,554). The LEEDS AND GRENVILLE level is also below the provincial level for Ontario ($69,156).

4.9 Demographic Implications The statistics identified above suggest that there are a relatively large number of persons that may potentially fall into vulnerable groups. As discussed earlier, there are many persons within key vulnerable groups that could be helped significantly by a 211 system. Those key groups in the LEEDS AND GRENVILLE region are: seniors, single parent families, French speaking persons , immigrants and the unemployed.

5. INDUSTRY OVERVIEW

5.1 Trends

There has been a virtual explosion of referral services throughout various public sector organizations. Service Canada and Service Ontario are some of the best ‐known examples of organizations which have recently introduced initiatives to make it easier for Canadian residents to find the public services they need.

Municipalities and community organizations also recognize the urgent need to assist persons in obtaining better and faster referrals to public services.

Page 36 of 57 Many public organizations make use of 1‐800 toll‐free numbers to better serve their clients. However, there is a significant difference between a toll‐free 1‐800 number and three digit telephone numbers such as 211 / 311 / 411 / 911.

While anyone or any organization can quickly and easily obtain a 1‐800 number for a fee, it takes considerable effort to obtain a three digit telephone number and such numbers are usually licensed to a very limited number of organizations by the Canadian Radio‐television and Telecommunication Commission (CRTC). Furthermore, the 211 licensing is managed through the 211 National Steering committee. In the case of the 211 number in Eastern Ontario, the 211 National Steering committee has provided an exclusive license to the CICO for all of Eastern Ontario.

Many Canadian residents today have access to four types of toll‐free three digit specialized numbers. The 911 emergency number (medical, fire, and police assistance) is one of the most widely recognized specialized telephone numbers. The 411 number for directory assistance is well known to many as well, and is the oldest of the three digit specialized toll free numbers. Both sets of numbers are available throughout Canada and are free of charge.

The 211 and 311 telephone service are relatively new numbers and are not universally accessible in Canada. The 211 number is generally defined as an information and referral service that connects people to the full range of community, social, government and health services programs. The 311 number is more specialized and narrower in scope. It is a customer service line for individual municipal entities. For example a citizen wishes to contact someone to remove a dead animal carcass on a roadway and is uncertain who to call ‐ public health, public works, police, by‐law enforcement..?

Some of the most common calls to 311 are:

• Dead animal removal • Transit information • Debris in roadway • Illegal burning of materials and yard waste • Non‐working streetlamps, parking meters, traffic lights • Noise complaints • Potholes, sinkholes, and utility holes in streets • Municipal by‐laws

At this time there are only five other municipalities in Ontario which have a 311 service. They are Greater Sudbury, Halton Region, Peel Region, Toronto, and Windsor. At this time, several other municipalities are actively involved in introducing this type of service within their area.

Experience has shown that a 211 service efficiently and effectively complements a 311 municipal service and reduces the burden on 911. Finally, 211 can play an important role during a community crisis or a disaster

Page 37 of 57 5.2 Demand

The Ottawa 211 service received 20,783 calls in its first year of operation (September 2008 to September 2009). The call volume in the past year was over 34,809 calls, which represents approximately 4% of the total population. In the current fiscal year, it is expected that 211 will receive over 50,000 calls in the Ottawa area. An additional, 22,000 calls, are expected to come from the large region of Eastern Ontario surrounding Ottawa.

Based on the experience in Ottawa and in other communities, it is anticipated that LEEDS AND GRENVILLE residents will place approximately 3970 calls in the first full year of operation.

Table 7: Estimated number of calls within the LEEDS AND GRENVILLE region

County Estimated Number of Calls Year 1 (4 months) Year 2 Year 3 United Counties of Leeds 4315 4315 5394 and Grenville

These statistics, although significant, in many ways understate the use of the 211 system, because they only refer to actual telephone calls placed to regional 211 system centres.

As discussed earlier, the 211 service includes both a telephone service and a comprehensive database available free of charge 24/7 through an integrated province‐wide web site (211ontario.ca). Residents of LEEDS AND GRENVILLE along with community and social services organizations will also benefit from this self search tool.

Informal surveys of Ottawa residents and community organizations suggest that the web site is used extensively. However, system limitations prevent the gathering of statistics on the volume of web access inquiries by any specific area at this time.

5.3 211 Service provider

The 211 National Steering Committee has provided territorial licenses to an extremely limited number of 211 service providers in Ontario in order to ensure high quality, and smooth implementation and integration of the 211 system.

The proposed supplier for this initiative is the Community Information Centre of Ottawa. It is the only licensed service provider in Eastern Ontario. The Community Information Centre of Ottawa (CICO) already provides 211 service to the Ottawa area, Kingston, Frontenac County and Lennox & Addington County. Furthermore, it is expected that the Community Information Centre of Ottawa will support the majority of French calls throughout the province and will manage an important portion of bilingual records of information on 211ontario.ca. This call centre also supports the 211 Québec service during evenings, holidays and as a back up.

Page 38 of 57 The 211 Canada Steering Committee which oversees all major decisions affecting the propagation of the 211 system throughout Canada has mandated the CICO to oversee all 211 development in Eastern Ontario.

The CICO is a recognized leader as a 211 service provider to the francophone communities throughout Canada, and continues to be called for implementation advice for the introduction of 211 service throughout Canada.

Since 2008, the CICO has systematically mapped out a process to introduce 211 to all of Eastern Ontario. In the LEEDS AND GRENVILLE region, this process has included communications about the many benefits of this initiative and the financial implications that need to be considered by various communities.

5.4 Pricing policy

Callers to any 211 service do not have to pay to obtain information & referral service through the telephone system. Access to information through 211ontario.ca is also free of charge.

Page 39 of 57 6. BENEFIT ANALYSIS

In this section, we will look at the advantages of partnering with the licensed service provider in Ottawa (CICO), and examine the management strategies that need to be considered to minimize the risks associated with this initiative

6.1 Advantages of partnering with the CICO

The proposed service provider (CICO) has considerable experience in the delivery of a 211 service at the technical, staffing, and management level over a large urban and rural area.

The CICO has already integrated data for the Kingston, Frontenac and Lennox & Addington area with its existing database of community information, and is well positioned to do so in remaining regions in Eastern Ontario.

The Government of Ontario has committed $13 million over a four year period ending March 31st, 2012 for this project. It will increase its commitment to $4 million per year beginning in fiscal year 2012‐2013.

Other regions in Eastern Ontario are anticipated to use the services of the CICO . It makes sense for all the regions in Eastern Ontario to use one common service provider.

CICO along with other Ontario designated hubs (i.e. licensed service providers) is allowed exclusive use of various marketing brands and tools developed for the 211 project in Ontario – this means more economical, efficient and effective marketing.

There are significant economies of scale in dealing with a one organization and the partnership opportunities are endless. The capacity which exists at the 211 call centre can be leveraged to improve the capacity of local organizations and the municipalities.

6.2 Risk analysis and risk management

This section identifies and explains the nature and scope of risks associated with this project. It proposes strategies to mitigate each of the risks.

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Table 9: Risk management within the LEEDS AND GRENVILLE region

Potential Type of Risk Probability Explanation & Risk Management Strategies Impact

How can we Minimal Minimal CICO is a charitable non‐profit organization which has ensure that cost is been delivering cost‐effective service for many years. It low and quality of does not make a profit and as such can offer service is high economical service to its clients.

The CICO is formally mandated to coordinate service delivery in Eastern Ontario. It must abide by a common set of operating standards for all 211 service providers. Performance against established standards of economy, efficiency, and effectiveness will soon be reviewed by an independent accreditation body on a regular basis.

The CICO publishes an annual report which includes performance indicators. These performance indicators provide a mechanism to verify that there is value for money.

Municipal Minimal Minimal The cost of this service is surprisingly low when the authorities will proper resources and technologies are leveraged. have to pay a lot for this service Communities which have joined the 211 network have seldom complained about having to add this expense to their budget, because they have recognized that it is a much needed efficient, effective, and economical service. For every dollar invested, numerous dollars are saved elsewhere.

The Government of Ontario has committed considerable long‐tem funding to support the provincial 211 initiative and the eight existing 211 service providers, including the CICO.

Various levels of government have already committed funds towards this project so that municipal entities do not have to bear the full cost of this initiative.

No current Minimal Minimal The CICO will propose mechanisms to provide mechanism exists representation, and protocols to assist municipal

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Potential Type of Risk Probability Explanation & Risk Management Strategies Impact to provide authorities and service delivery organizations in the representativeness initial and ongoing collection of data. It is expected that on the board of a 211 advisory committee shall serve as a voice back directors of the the to the CICO Board of Directors CICO CICO lacks Medium Minimal Service shall be offered in close partnership with local knowledge of the organizations such as the United Ways LEEDS AND GRENVILLE region Staff at the CICO may not be fully familiar at first with the LEEDS AND GRENVILLE region’s geography and communities.

Specific training will be provided prior to the start of the service and on an ongoing basis to ensure that staff are familiar with the new geographical regions covered by the CICO.

A community liaison coordinator under the direction of the CICO will be hired to work locally with the different community groups and organizations to ensure that CICO staff in Ottawa has knowledge of the LEEDS AND GRENVILLE region.

The CICO will continue to work in partnership with the two United Way organizations in the LEEDS AND GRENVILLE region to ensure that it meets the needs of area callers and area organizations. This partnership is one of the important mechanisms in place to ensure effective community liaison between the CICO and LEEDS AND GRENVILLE residents and various community organizations.

Experience has also shown that referral skills are transferrable from one geographical area to another. This explains why the CICO can be a service provider for all francophone inquiries throughout the province and also be the service provider during evenings and certain periods for the City of Quebec.

Advances in computer technology, also allow CICO staff to provide geographical locations for all agencies on the 211 system.

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Potential Type of Risk Probability Explanation & Risk Management Strategies Impact

Fairness in sharing Minimal Minimal The CICO is a non‐profit charitable organization the cost dedicated to provide fair pricing. Pricing is determined as a function of total regional costs divided by the number of residents in the region.

Prices will not vary in the LEEDS AND GRENVILLE region but may vary with other regions within Eastern Ontario. The rationale for this is that it would be clearly unfair for areas in Eastern Ontario which have already invested in developing and maintaining existing electronic databases, which can be easily imported into the provincial standard database, to have to pay once again for this work.

7. ENVIRONMENT

7.1 Regulatory Environment

In 2001, the Canadian Radio‐television and Telecommunications Commission (CRTC), in response to an application led by United Way of Canada‐Centreaide Canada, assigned the three‐digit dialling code 211 for public access to community information and referral services throughout Canada. This is managed through the 211 National Steering Committee.

Ontario 211 Services Corporation (0211SC), a non‐profit organization was incorporated in 2007 with a mission to develop, sustain, and improve an integrated Ontario 211 system. Governed by a volunteer board drawn from across the province, 0211SC is the provincial agency responsible for administering on‐ going provincial funding contributions, licensing sites, approvals for switching, branding, and the administration of the network of 211 providers while moving towards province‐wide delivery by 2011‐ 2012.

Ontario 211 Services Corporation contracts and monitors each of the service providers to ensure quality controls and standardizations of the 211 provincial services. The vision of this corporation is to become “the” source for community information and resources in Ontario.

There are currently eight 211 service providers throughout Ontario, including Ottawa, Simcoe County, Thunder Bay, Toronto, Peel Region, Halton Region, Niagara and Windsor. Of these eight service

Page 43 of 57 providers, five organizations (including Ottawa) are non‐profit corporations and three are municipal organizations.

The Ottawa service delivery hub has been assigned responsibility for Eastern Ontario. Eastern Ontario includes the diamond shaped area extending from Renfrew County to Prescott and Russell County at the Quebec border and west along the St. Lawrence and Lake Ontario to the western border of Prince Edward County, and due north to the tip of Hasting County.

Ontario 211 has proposed a phased in roll out schedule for each of the above‐mentioned areas. The LEEDS AND GRENVILLE region of Eastern Ontario is scheduled to be in operation by the end of December 2010 or early January 2011.

Participation in this project does not require municipal authorities to go to tender for this initiative – since there is only one authorized 211 service provider in Eastern Ontario.

7.2 Quality Control

All information and referral services carried out by the CICO for benefit of the LEEDS AND GRENVILLE region will be of the highest quality.

A condition of being licensed imposes a requirement to be accredited and to meet nationally defined standards, established by Inform Canada and the Alliance of Information and Referral Systems or AIRS. AIRS is a professional association of more than 1,000 community information and referral providers across Canada and the United States. These standards include exacting requirements for:

• Service delivery • Resource database • Reports and measures • Cooperative relationships • Disaster Preparedness, and • Organizational governance, administrating, training, and outreach

To ensure that it provides high quality service, the CICO measures client satisfaction and evaluates the effectiveness of the organization. In the first six months of operation, 84% of Ottawa area callers indicated that they were very satisfied and the service exceeded expectations. In the next six months, the level of satisfaction rose to 100%.

The CICO is committed to provide reports on the usage of the service for the LEEDS AND GRENVILLE region. These reports will cover a variety of statistics on the demographic profile of users, call volumes by type of call, rate, satisfaction levels, and location of callers.

Page 44 of 57 7.3 Marketing

Ontario 211 Services Corporation has invested considerable amounts in the development and implementation of marketing strategies, plans, and the development of various tools for the benefit of all Ontario residents. Most of the marketing tools developed by the corporation can be adapted to the every region with minor modifications. This means that the marketing costs for the implementation of 211 in the various regions will be much smaller than it would have been without the investment of Ontario 211 Services Corporation.

Based on the experience in the City of Ottawa, over 60% of 211 callers learned about the service by word of mouth, and less than 20% of callers learned about 211 through the 311 service.

All regional marketing efforts will be coordinated through the CICO office and the local United Way offices in the LEEDS AND GRENVILLE region. The CICO and the local United Way offices will meet regularly to ensure effective community liaison.

A community liaison coordinator will also help considerably in ensuring effective liaison between the CICO and the local United Ways.

7.4 Staffing and Governance

At present the CICO has a team of 17 people. The CICO is a provincially registered non‐profit charitable organization. It has been operating continuously for over 35 years in the Ottawa area. It is overseen by seven volunteer board members.

A regional advisory committee, reporting to the Board of Directors of the CICO, will be established shortly to ensure that the views and concerns of the various regions and target groups are heard at the CICO.

8. CONCLUSION AND CONTRIBUTION FROM THE LEEDS AND GRENVILLE REGION

8.1 Conclusion

The 211 initiative has been recognized as an economical, efficient, and effective project which will be of great assistance to many communities in Ontario.

In Eastern Ontario, the CICO has provided 211 service to the Ottawa area for over two years. This service has been extremely well received by area residents and various organizations. Expansion within Eastern Ontario has begun with a launch in Kingston, Frontenac and Lennox & Addington during the

Page 45 of 57 summer of 2010. Funding has been secured from the Provincial and Federal Government and the Local United is a key partner in this initiative

8.2 Contribution requested

The CICO is looking forward to introducing 211 service throughout the LEEDS AND GRENVILLE region in early 2011.

We are kindly requesting that the United Counties of Leeds and Grenville consider including the 211 service in their annual operating budgets, and to commit to ongoing funding as per table 9.

Table 9: Funds requested from the municipal authorities of Leeds and Grenville

Area Cost ($) Year 1 Year 2 Year 3 United Counties of Leeds $25,892 $25,892 $25,892 and Grenville

Contributions of the county is based on a 0.24 cents per resident which is based on current contributions from other 211 funders.

8.3 Payment Terms

The CICO proposes to the municipal authorities of the LEEDS AND GRENVILLE region enter into an annually renewable funding agreement.

Each region within the LEEDS AND GRENVILLE will pay the same rate per person for the service. However, this rate may differ from other regions in Eastern Ontario because of differences in: the availability of area data; the quality of area data; the technical ease of importing area data into the provincial standard database format; and the need to translate records of information.

Areas that have bilingual population bases may not always have all current records and service overview available in both official languages. This means that some materials may need to be translated.

In the LEEDS AND GRENVILLE area, it will not be necessary to completely develop a new inventory of all its community services. A number of existing databases developed by various community organizations will be consolidated to assist in the process. But the inventory will still need to be validated by the CICO to ensure that the information is up to date and that all the various sectors (i.e. services to elderly) are included. The database will be managed by the CICO.

The CICO is very much looking forward to bringing 211 to the LEEDS AND GRENVILLE Region early 2011 and provide this community with a service which is very much needed from the residents of the region.

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9. BIBLIOGRAPHY

ALLIANCE OF INFORMATION AND REFERRAL SYSTEMS/INFORM CANADA, Standards for Professional Information & Referral and Quality Indicators, January 2009

COMMUNITY INFORMATION CENTRE OF OTTAWA, 211 Ottawa Untangle Life’s Challenges – 1st Year of Service – Final Report

COMMUNITY INFORMATION CENTRE OF OTTAWA, 211 Ottawa Launch – Connecting People to Services – Business Case

COMMUNITY INFORMATION CENTRE OF OTTAWA, Annual Report 2008, June 18, 2009

DELOITTE & TOUCHE LLP, United Way of Canada – Centraide Canada 211 Business Case, July 2005

MICHAEL MILOFF AND ASSOCIATES, Tapping the 211 Information Goldmine, March 2007

PETER CLUTTERBUCK AND ROB HOWARD for Community Social Planning Council of Toronto Heads Up Ontario – Current Conditions and Promising Reforms to Strengthen Ontario’s Non‐profit Community Services Sector NORTHUMBERLAND TODAY, A 211 call does it all, Cecilia Nasmith http://www.northumberlandtoday.com/ArticleDisplay.aspx?archive=true&e=1522095, accessed March 16, 2010

UNITED WAY OF ONTARIO, Who Benefits from Ontario211, Presentation to the Association of Municipalities of Ontario, Ontario211 Project.

STATISTICS CANADA, 2006 Community Profiles (various). Accessed May and June 2010

Page 47 of 57 Economic Development & Planning Committee Tuesday, February 01, 2011, 4:30 p.m. COMMITTEE MINUTES City Hall, Council Chambers Roll Call

Committee Members: Councillor M. Kalivas, Chair Councillor J. Baker (late 5:10 p.m.) Councillor D. Beatty Councillor J. Earle Mayor D. Henderson, Ex-Officio

Others: Councillor D. LeSueur

Absent: Mayor D. Henderson, Ex-Officio

Staff: Ms. V. Baker, Secretary - Clerk (Recording Secretary) Mr. E. Bays, Planning Associate Mr. C. Cosgrove, Director of Operations Mr. J. Faurschou, Planner I Ms. M. Pascoe-Merkley, Director of Planning Mr. P. Raabe, Director of Environmental Services Ms. S. Seale, City Clerk

Others: Mr. R. Zajac, Recorder and Times

The Chair called the meeting to order at 4:33 p.m.

DISCLOSURE OF INTEREST

Nil

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CORRESPONDENCE

1. Heritage Brockville

Moved by: Councillor Beatty

THAT in accordance with the Ontario Heritage Act a Municipal Register of cultural heritage properties be established and maintained by the City Clerk; and

THAT the following properties of cultural heritage value or interest. as recommended by Heritage Brockville, be added to said Register;

Brockville Court House 1 Court House Square First Baptist Church Pine Street St. Francis Xavier Church 66 Church Street Victoria School Wall Street Leeds County Registry Office Court House Building Dunham Block 53-59 King Street West St. Paul’s Anglican Church Pine Street St. Lawrence Anglican Church 80 Pine Street Brockville Arts Centre 235 King Street West Trinity Anglican Church 137 George Street Brockville Armouries East Avenue Thornton Cliffe, Hardy House 291 King Street East St. John’s United Church 70 King Street East Sheridan Mews King Street West CARRIED

Councillor Kalivas asked Mr. Bullock to explain the process of how a property is listed on the Municipal Register. Mr. Bullock explained that a by-law is not needed but registration does require a resolution of council.

Councillor Earle inquired if owners are notified before their property goes on the Municipal Register. Mr. Bullock stated that this procedure is not followed at this time but could be implemented.

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STAFF REPORTS

2011-012-02 Encroachment Agreement 29 Buell Street, Brockville

Moved by: Councillor Earle

THAT Council authorize the Mayor and Clerk to execute an encroachment agreement with DEGA Holdings (Ontario) Inc., 29 Buell Street, Brockville, for the encroachment a portion of the building eaves and concrete steps that encroach onto the Buell Street road allowance to a maximum of 0.61 metres (2.0 ft.).

CARRIED

2011-013-02 Proposed Condominium Conversion Part Lots A & B, Block 3, Plan 67, being parts 1 through 8 inclusive, Plan 28R-6949 City of Brockville, 167 Pearl Street East, Brockville Owner: 1264165 Ontario Limited

Moved by: Councillor Beatty

1. THAT Council of the Corporation of the City of Brockville, acting pursuant to Section 51(6) of the Planning Act, R.S.O. 1990, c.P.13, grants conditional approval to conversion of one (1) rental residential apartment unit within 167 Pearl Street East to Condominium status, said lands being described as Part of Lots A and B, Block 3, Plan 67, City of Brockville; and

2. THAT conditional approval be subject to the following conditions:

2.1. THAT written confirmation be provided, in writing, to the Planning Department that:

· the owners of at least 80% of the units, at the time of the sale have voted in favour of the sale; and · at least 80% of persons having registered claims against the property being sold must consent, in writing, if their claims arose after registration of the declaration and description; and · each of the owners of designated units having exclusive use of such common elements have consented to the sale of the unit.

2.2 THAT the tenant of the subject unit be given first right to purchase the unit at

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a price no higher than that price for which the unit is offered to the general public. Confirmation must be provided to the City of Brockville, in writing, that the tenant was given the first right to purchase his/her unit and that, if a purchase was not made, the tenant has declined the offer.

2.9 THAT all conditions of the site and buildings which are in violation of City of

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Brockville Zoning By-law 194-94, as amended, applicable by-laws and legislation shall be resolved to the satisfaction of the City of Brockville including, but not limited to, such items as minor variances, consents.

2.11 THAT the customer owned secondary underground hydro which is a non standard conductor be upgraded to the specifications of Hydro One, at the Owners expense.

2.12 THAT final condominium drawings prepared by an Ontario Land Surveyor shall be provided for review and comment prior to consideration for final approval of the Plan of Condominium.

2.13 THAT the following shall be provided to the satisfaction of the City:

a) an as-built plan identifying all services; b) a structural plan; and c) a plan identifying all private and communal elements of the condominium.

CARRIED

2011-014-02 Draft Subdivision Approval Part of Blocks A & B, Registered Plan 375 Aspen Drive - East Side, City of Brockville Owner: 653973 Ontario Ltd.

Moved by: Councillor Earle

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i) That these conditions shall apply to the Draft Plan, as red lined, prepared by Robert J. Jordan, O.L.S., dated 29 Sept 2010, showing Blocks 1 through 18, inclusive, said Blocks being delineated as to use on the afore-mentioned Draft Plan;

ii) That the proposed Street “A” shown on this Draft Plan, as red lined, shall be dedicated as a public highway to be named to the satisfaction of the City of Brockville;

iii) That such easements as may be required for services, drainage purposes and the like shall be granted gratuitously to the appropriate authority or authorities;

iv) That prior to final approval of the Plan, the Owner shall enter into a Subdivision Agreement with the City of Brockville which shall specify, among other things:

· All of the requirements, financial and otherwise, of the City of Brockville concerning the provision of roads, street lighting and the installation of services and drainage;

· The requirements of Canada Post with respect to the installation of Community Mailboxes;

· The requirements of Enbridge Consumers Gas, with respect to an overall distribution plan, installation strategy and installation standards;

· The requirements of Hydro One Networks Inc. with respect to the installation of electrical servicing;

· The developer's responsibility for the reinstatement of the existing temporary turn-around located at the current north terminus of Aspen Drive and conveyance of lands to adjacent landowners;

· The developer’s responsibility to create a temporary turn-around to be located at the intersection of the north terminus of Aspen Drive and the north branch of Street “A”;

· The developer’s responsibility to prepare a Tree Saving Plan, Tree Planting Schedule and a Re-vegetation Plan which demonstrates how the buffer area adjacent to the creek is to be maintained and enhanced and what measures will be included to provide a natural snow barrier. Said Plans to be provided for review and approval by the City of Brockville and the Cataraqui Region Conservation Authority; and

· Notification to landowners that any development or site alteration must be

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setback a minimum of five (5) metres from the regulatory floodplain of Buell’s Creek and that the first finished floor (including basements and all openings) must be at or above a minimum elevation of 101.9m GSC.

v) That prior to final approval of the Plan, lot grading, drainage, erosion and sediment control, and services plan(s) with best management practices be prepared by the Owner for inclusion in the Subdivision Agreement, to the satisfaction of the City of Brockville and the Cataraqui Region Conservation Authority. The lot grading plan must include the location of the 100 year floodplain of Buell’s Creek and show a cross-section of the area between the bank and the creek;

vi) That prior to the final approval of the Plan, a Stormwater Management Plan shall be prepared by a qualified Professional Engineer for the Owner, to the satisfaction of the City of Brockville and the Cataraqui Region Conservation Authority, and that appropriate text to implement its findings shall be included in the Subdivision Agreement;

vii) That, if final approval of the Plan is not granted within three (3) years of the date of approval of the Draft Plan, as red lined, and no extensions have been granted, Draft Plan approval shall lapse in accordance with Section 51(32) of the Planning Act, R.S.O. 1990, c.P.13; and

viii)That the Final Plan, as approved by the City of Brockville, must be registered within thirty (30) days of the date of final approval or the City's approval may be withdrawn in accordance with Section 51(59) of the Planning Act, R.S.O. 1990, c.P.13.

CARRIED

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2011-017-02 Proposed Plan of Subdivision Lot 3 and Part of Lots 1, 2 and 4 and Part of Glasford Place, Registered Plan 380, City of Brockville (Liston Avenue - South Side) Owner: 1178420 Ontario Ltd.

Moved by: Councillor Beatty

1. THAT Council of the Corporation of the City of Brockville, acting pursuant to Section 51(6) of the Planning Act, R.S.O. 1990, c.P.13, grant approval to the Draft Plan of Subdivision as red-lined on lands described as Lot 3 and Part of Lots 1, 2 and 4 and Part of Glasford Place, Registered Plan 380, City of Brockville, County of Leeds subject to the following conditions:

i) That these conditions shall apply to the red-lined Draft Plan prepared by Brent Collett, O.L.S., dated October 29, 2010, showing Lots 1 through 6, inclusive, and Blocks 1 and 2, inclusive, said Blocks being delineated as to use on the afore-mentioned Draft Plan, as revised;

ii) That the proposed Street “A” shown on the red-lined Draft Plan, shall be dedicated as a public highway to be named to the satisfaction of the City of Brockville;

iii) That such easements as may be required for services, drainage purposes and the like shall be granted gratuitously to the appropriate authority or authorities, including an easement in favour of the City over Lot 3 to provide access from the public highway to the existing storm sewer easement located on proposed Lots 3, 4, 5 and 6.

iv) That prior to final approval of the Plan, the Owner shall enter into a Subdivision Agreement with the City of Brockville which shall specify, among other things:

· All of the requirements, financial and otherwise, of the City of Brockville concerning the provision of roads, sidewalks, street lighting and the installation of services and drainage;

· All of the requirements, financial and otherwise, of the City of Brockville concerning ensuring unobstructed access to all municipal services and easements;

· The dedication of lands within the subdivision for public purposes;

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· The elimination of the existing private equipped children’s play area and easement therefore;

· The requirements of Canada Post with respect to the installation of Community Mailboxes and the installation of a centralized mail facility for the apartment building;

· The requirements of Enbridge Consumers Gas, with respect to an overall distribution plan, installation strategy and installation standards;

· The requirements of Hydro One Networks Inc. with respect to the installation of electrical servicing;

· The requirements of Bell Canada with respect to the installation of Bell servicing;

· The requirements of Cogeco Cable Canada Inc. with respect to the installation of Bell servicing;

· The requirements of the Fire Department to ensure emergency services access and fire fighting capabilities and access;

· The developer’s responsibility to prepare a Tree Saving Plan and Tree Planting Schedule for review and approval by the City of Brockville.

v) That prior to final approval of the red-lined Plan, lot grading, drainage, erosion and sediment control, and services plan(s) with best management practices be prepared by the Owner for inclusion in the Subdivision Agreement, to the satisfaction of the City of Brockville and the Cataraqui Region Conservation Authority;

vi) That prior to the final approval of the Plan, a Stormwater Management Brief shall be prepared by a qualified Professional Engineer for the Owner, to the satisfaction of the City of Brockville and the Cataraqui Region Conservation Authority, and that appropriate text to implement its findings shall be included in the Subdivision Agreement;

vii) That, if final approval of the Plan is not granted within three (3) years of the date of approval of the red-lined Draft Plan, and no extensions have been granted, Draft Plan approval shall lapse in accordance with Section 51(32) of the Planning Act, R.S.O. 1990, c.P.13; and

viii)That the Final Plan, as approved by the City of Brockville, must be registered within thirty (30) days of the date of final approval or the City's approval may be

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withdrawn in accordance with Section 51(59) of the Planning Act, R.S.O. 1990, c.P.13. CARRIED

CONSENT AGENDA

Moved by: Councillor Earle

THAT the following items be placed on the Consent Agenda:

1. 2011-012-02 Encroachment Agreement 29 Buell Street, Brockville

2. 2011-013-02 Proposed Condominium Conversion Part Lots A & B Block 3, Plan 67, being parts 1 through 8 inclusive, Plan 28R-6949 City of Brockville 167 Pearl Street East, Brockville Owner: 1264165 Ontario Limited

3. 2011-014-02 Draft Subdivision Approval Part of Blocks A & B, Registered Plan 375 Aspen Drive – East Side, City of Brockville Owner: 653973 Ontario Limited

4. 2011-017-02 Proposed Plan of Subdivision Lot 3 and Part of Lots 1, 2 and 4 and Part of Glasford Place, Registered Plan 380, City of Brockville (Liston Avenue – South Side) Owner: 1178420 Ontario Limited

CARRIED

The meeting adjourned at 5:24 p.m.

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