A Guide to Residential and Nursing Care for Older People

Autumn 2021 | 37th Edition A Guide to Residential and Nursing Care for Older People

Contents A Guide to Residential and Nursing Care Autumn 2021

Who is this booklet for? P4

What will this booklet tell you? P4

How can I get help? P4-5

What is a care home? P6

What is the difference between a Residential and Nursing Care Home? P6-7

How much will I have to pay? P7

How can I get help with the cost of my residential or nursing care? P8

Paying for your own residential or nursing care P9

How do I organise respite care? P10

Who will decide if I can't? P12

How are the care homes rated? P12

How we assess care homes P13

Deciding which care home P14-21

Residential and Nursing Care Homes in Rotherham P22-25

What should I do if I have a comment, compliment or complaint? P26-27

Adult abuse, can you help to stop it? P29

Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept Whilst we have taken every care in compiling this responsibility for any loss arising from the use of booklet, the publishers and promoters cannot accept information contained in this publication. responsibility for any inaccuracies. The inclusion of Designed and published by Octagon Design & any advertisement in no way endorses the services or Marketing Ltd, 01302 714528 products sold.

3 Who is this booklet for?

The information in this booklet will help • Need a short break in a residential or you if you: nursing care home • Are thinking of moving into a • Are looking for a residential or nursing residential or nursing care home care home for someone you care for, a relative or friend. This booklet should be used to help and support you to make an informed decision before you move to a care home. An electronic copy is also available on the website at www.rotherham.gov.uk.

What will this booklet tell you?

• How can I can get help? • Who will decide if I can’t? • What is a care home? • How are the care homes rated? • What is the difference between a • Deciding which care home is best for me residential and nursing care home? • List of residential and nursing care • How much will I have to pay? homes available in Rotherham • How I can get help with the cost of my • What should I do if I have a problem/ residential or nursing care? complaint/compliment? • How do I organise respite care? • Other useful sources of information

How can I get help?

We can help you if you are thinking the Customer Contact Team to find out about residential and nursing care or about the full range of help available. you think that you may need other care You may be having problems with and support services. getting out of bed, getting washed and If you have a disability, a mental dressed, going to the toilet or getting health condition, hearing or sight loss out and about in your local area and and are having difficulties managing need advice or support to remain with daily living tasks, you can contact independent and safe. 4 How can I get help? Continued Contact: Customer Contact We will support you and your carer to Tel. No. (01709) 822330 make a choice of home which takes into consideration all the things that are E-Mail: ASC-CustomerContactTeam important to you including providing @rotherham.gov.uk information on whether or not the or visit your local Council offices at home will meet your needs and the Rawmarsh, Dinnington and Aston or at quality of care provided at the home(s) the main council building at Riverside you are considering. House in the town centre of Rotherham. If you choose to arrange and pay for A care assessment is when a Social your own residential care you can still Worker or Assessment and Review contact First Point of Contact and ask Co-ordinator talks to you, and your family for a care assessment and we will help and friends if you wish, about the kind of and support you to find a care home help that you may need and what help which meets your needs. and support we may be able to give you. We will offer you a care assessment Examples of things that may be discussed regardless of whether or not you are at your care assessment include: able to pay for your own care. • Coping with your personal needs – for You can also visit our website called example, getting in and out of bed, “Connect to Support Rotherham” getting washed and dressed, going to where you can find out about care the toilet. providers and purchase care support services and products to help you • Coping with domestic and maintain your independence. household tasks For more information visit • Your physical and mental health needs www.connecttosupport.org/rotherham • Getting around, both inside and There is also a website called outside your home “Rotherham Gismo” which gives you details of voluntary and • Any leisure, recreational or social needs community services available in your • Who is providing help to you now local area. For more information visit www.rotherhamgismo.org.uk • Where you are living and what type of accommodation you have • How the care will be paid for

5 What is a care home?

There are two main types of care homes: The majority of care homes in • Residential care homes which do not Rotherham are run by privately owned provide nursing care organisations, with a small number run by the Local Authority and charities. • Nursing care homes which provide When we talk about care homes in nursing care this guide, we are talking about care A care home is what we call a home homes which have been inspected that offers accommodation and and registered. personal care. All care homes are regulated by the Care Care homes can offer different types Quality Commission (CQC) which have of care, such as residential care or been appointed by the Government. All nursing care. There are also some care care homes that the Council contracts homes which provide specialist care with to provide care are also subject to for people who require extra support, the Council’s quality monitoring systems often due to dementia or other mental which helps to improve the consistency health conditions. and quality of care provided.

What is the difference between a Residential and Nursing Care Home?

A residential care home is a care personal care. home of any size, which offers The difference between a nursing care accommodation, meals and home and a residential care home is personal care. that a nursing care home also offers Residential homes offer care and 24-hour care by a qualified nurse. support throughout the day and night. Some care homes can offer both Staff in a residential care home can residential care and nursing care. help you with washing, dressing, going to the toilet and meal-times. If you choose a home which provides both residential and In a residential care home you will nursing care you may not need be cared for by suitably qualified or to move to another home if your experienced staff. needs increase and you require A nursing care home is similar to a nursing support later on in life. Your residential care home and will also nursing needs will be met by the offer accommodation, meals and community nursing service.

6 Continued If you are choosing a home for a Age UK also provide a care home person who is affected by dementia, checklist which will help you to make please read Alzheimer's Society an informed choice about which care “Selecting and Moving into a Care home would best meet their needs. Home”. This can be found on their This is available on their website at website at www.alzheimers.org.uk www.ageuk.org.uk How much will I have to pay?

You will always need to pay something The prices are subject to change every towards the cost of your residential or year from April onwards. nursing care. The amount you will have If you are assessed as needing to pay is worked out using a national nursing care then Rotherham Clinical set of rules. We will pay the difference Commissioning Group will pay for the between your contribution and the fee nursing care costs only. for your place in the home, as long as the home doesn’t charge more than we However, you will still need to contribute expect to pay. towards your personal care costs within a residential or nursing care home. As financial arrangements are complicated and can change, it is Some residential or nursing care homes difficult to tell you what the cost of your charge a price which is more than the care will be. price which the Council has decided is reasonable to pay for residential or In Rotherham, the Council decides a nursing care. price which we think is reasonable to pay for residential or nursing care. We decide If you decide to go into a residential or a separate price for residential care, nursing care home then a friend, relative nursing care and dementia care. or other person may have to pay the extra amount to meet the price which A Guide to the prices from April 2021 for the care home charges. This is often Care in Rotherham is available as follows: called a Third Party Contribution or a top Type of care Cost per week up fee. You cannot pay this amount from Residential Care £504 your own income. Nursing Care £518 Residential Care for £526 Dementia or other mental health Nursing Care for £575 Dementia or other mental health

7 How can I get help with the cost of my residential or nursing care? The Council can only provide help with the property is later sold. There are rules you cost of your residential or nursing care if need to meet and you will need to undergo a you cannot afford to pay the full cost of needs assessment to qualify. your care. There are special rules for the valuation of If you want us to help to fund your residential jointly owned property. In some cases even if or nursing care you will need to have a care your interest in a property is not disregarded, assessment. We will only fund your care if we it may be treated as having a low value and agree after your care assessment that you so not affect the funding that you qualify for. need residential or nursing care. You will always be left with a Personal After your care assessment we will ask you Allowance. This is a weekly amount of to complete a financial assessment where £24.90 for your own use. we will ask you questions about your income, NHS Funded Nursing Care and state benefits and savings. We will use Continuing Health Care this information to decide how much you will need to pay towards the cost of your If you need nursing care the NHS will pay a residential or nursing care. contribution towards your nursing care, which is called Funded Nursing Care. The NHS will If you have more than £23,250 in savings pay this money directly to the care home to or investments then you will not be able to cover the costs of providing nursing cover on receive financial help with your care costs a 24 hour, 7 days a week basis. from the Council and you will have to pay for your own residential or nursing care. If you have a complex medical condition and substantial ongoing care needs, the NHS The value of your former home is included as provides a service called Continuing Health part of your financial assessment. Care (CHC) to provide care and support within It should be disregarded if your spouse or a nursing home. A Nurse or a Doctor will partner lives there, or another relative lives carry out the initial screening before you leave there who is either over 60 years of age or hospital or a Social Worker could do this as part receiving a disability benefit. Your home is of a community care assessment. After initial also ignored if you enter a care home for a screening, your local Clinical Commissioning temporary stay. Group (CCG) will confirm whether you have If your property is taken into account, you will been referred for a full assessment where a usually have more than the limit for getting Decision Support Tool (DST) will be used to local authority assistance. The local authority determine whether you qualify for CHC. may assist you under a “deferred payment agreement”. The authority pays towards your care on an interest free loan basis and this money will need to be repaid when the

8 Paying for your own residential or nursing care

Even if you plan to pay for your own Service to make sure you are receiving residential or nursing care or think that the full benefits you are entitled to or you may not be able to receive financial you can contact organisations which are help from us, you can still ask us for available to provide expert information advice and a care assessment. and advice on care fees funding. This If you choose to have a care assessment advice allows you to explore all the it will help you to decide what kind of options available in order to find the care will best meet your needs. We may best way to fund your care for as long as be able to tell you about other ways of it is needed. meeting your needs as well as residential Getting access to suitable information and nursing care. and advice for self paying customers is If you have a care assessment we may important and will give you peace of be able to help you quicker if your mind about the future provision of care. savings or investments drop below The Financial Conduct Authority (FCA) £23,250 and you are able to get help has regulations with regard to financial from the Council with the cost of your advice given in respect of long term residential or nursing care. care. One of the key parts of these If you have a care assessment we will regulations is the directive that before also be able to provide you with advice an Independent Financial Advisor can and guidance and help you to deal with give advice on long-term care they must any concerns you might have about your be properly qualified to do so, as laid residential and nursing care. out by the FSA. You are advised to check that any advice you receive is from an We can also arrange for you to have a appropriately qualified person. welfare benefits check with the Pensions For more information about the different types of financial advice available, please visit the website at www.connecttosupport.org/rotherham, click on “Money and Legal Affairs” and then click on “Paying for Care and Support”. Alternatively, information can also be found in local telephone directories and also on the Money Advice Service website (www.moneyadviceservice.org.uk) where you can find out where to get free financial advice. 9 How do I organise respite care?

Organising a break for you, your carers for help with your care needs and also and your family and friends can be done how best your care needs can be met. direct with a residential or nursing This assessment will be carried out in home (subject to availability of beds) your own home. You will also need to if you are funding your care yourself have a financial assessment so we can (ie self funder). It can be for any period work out how much you can afford to of time from a couple of days to a pay towards the cost of your care. couple of weeks. Respite care is not provided at all homes If you want the Council to help to meet in Rotherham, however if you find a the costs of your residential or nursing care home you like you are able to respite break you will need to have a book a number of respite stays if beds social work assessment. This assessment are available and alternatively use the will enable us to find out if you qualify respite for a one-off stay.

10 11 Who will decide if I can’t?

The Mental Capacity Act is there to a Deputy. If there is no relevant protect individuals who may lack Attorney or Deputy with the necessary capacity to make particular decisions authority to make the decision then a at a particular time. If a person does health or social care professional will not have capacity to make a decision take responsibility for the decision. This for themselves, for example where they must be in the person’s best interest should live, then others will have to act in and in accordance with the Mental their best interests. Capacity Act. Some people will have planned ahead If you would like to know more and appointed an Attorney to make information about the Mental Capacity certain decisions on their behalf, or the Act, please contact the MCA Co-ordinator Court of Protection may have appointed on Tel. No. (01709) 254978

How are the care homes rated?

All care homes in the United Kingdom The CQC have introduced a new have to be registered with the national rating system which provides a single regulatory body which is the Care rating for every residential and nursing Quality Commission (CQC). care home. Ratings are on a one to The registration system requires care four point scale: outstanding, good, homes to meet essential standards requires improvement or inadequate. of quality and safety that centre on This rating system will enable you to the outcomes of care for people who make better decisions about the care use services. you that you will receive. Care Quality Commission have a directory of care services on their website www.cqc.org.uk and they will be adding more features to the directory. You can also ask the care home for a copy of their inspection report when or if you choose to visit the home.

12 How we assure quality in care homes

The way care homes in Rotherham In addition, a Quality Assurance Toolkit are monitored is changing, now with has been developed, aimed to provide a stronger focus on the quality of care a wider range of people the opportunity provided. All commissioned care homes to feedback on the service provided. A in Rotherham are continually monitored quality questionnaire will be available by the Adult Commissioning Team and to residents, family and friends, visiting as a result are rated green, amber or red. professionals and staff at the homes. The level of involvement from the Adults The Quality Assurance Toolkit will focus Commissioning Team with the care home on residents’ experience and the quality is dependent on the rating, for example, of outcomes achieved. those homes not meeting the required The Adults Commissioning Team is also quality standard (rated amber or red) are working with voluntary sector providers supported to improve. to form an independent group which Care homes complete a self-assessment will complete quality assurance visits to annually. This is verified by the Adult the care homes in Rotherham. This will Commissioning Team through validation further strengthen the approach to how exercises and face to face visits to the care homes are quality checked and feed home if needed. in to the overall ratings.

13 Deciding which care home

It is vital that the care home you choose can offer you the level of support that you need. You have the right to choose the home you wish to live in if there is a place available and the home is suitable to meet your health and care needs. You should find out as much as possible about a care home as this will help you make the right choice of care home for you. If possible you and your family, carer or friend should visit the homes that you are considering. There is a checklist below which will help you ask the right questions.

Home B:

Home C:

Home A Comments on Home A Home B Comments on Home B Home C Comments on Home C Yes/No Yes/No Yes/No Section 1: First Impressions Does the home provide a welcoming atmosphere? Is the home clean and comfortably furnished? Do the residents appear relaxed, happy, active and sociable? Section 2: Background Is the home registered to provide the level of care I need? Is the latest inspection report available for me to read? Can I see a copy of the home’s brochure? Can I have a short stay/trial/respite care period in the home to see if I like it? Section 3: Local Community Are there local facilities near the home such as shops, libraries or places of worship? Is the home easily accessible for visitors/residents to use public transport? Are there specific visiting times or can family and friends visit at any time? Are there facilities for visitors to stay overnight? Section 4: Staffing Are the staff welcoming, friendly and approachable? Are staff suitably qualified and experienced? Is there a manager/senior member of staff on duty at all times? Section 5: Accessibility If you are deaf or hard of hearing, does the home have equipment to allow you to access all their activities? If you are blind or have a sight impairment, can you access the home and grounds easily and safely? 15 Home A Comments on Home A Home B Comments on Home B Home C Comments on Home C Yes/No Yes/No Yes/No Does the home have the right adaptations and equipment to meet your needs? Can wheelchair users access all areas with ease e.g. widened doorways, provision of ramps or lifts? Are hand/stair-rails provided in hallways, corridors and staircases? Section 6: Bedrooms Is there a choice of bedrooms to choose from e.g. ground floor, garden view, ample storage space? Are there bedrooms with en-suite facilities? Are there double rooms available for couples/partners? Would I be able to bring some of my own furniture and belongings for my bedroom? Would I be able to decorate my bedroom in my choice of colour? Can I adjust the heating or open a window if I want to? Is the call bell system easy to use whenever I might need it? Are there TV and telephone points in bedrooms? Will I have access to Wi Fi/internet, either in my room or on a shared computer? Can I choose whether to listen to a variety of music when I want? Section 7: Bathrooms Are there both showers and baths available for me to choose from? Are the bathrooms and toilets near to the bedrooms and communal spaces? Are they adapted to make them easy and private for me to use? Section 8: Communal Rooms Is there a choice of lounges e.g. more than one TV room? Is there a quiet room for people to read or listen to the radio? Is there a loop facility for people who are hard of hearing? Is there a separate dining room? Are there designated smoking and non-smoking areas? Are chairs arranged to encourage talking with other residents and visitors? Are doors and corridors wide enough for wheelchairs? Is a lift or stairlift provided to the upper floors? Would I be able to use it? 16 Home A Comments on Home A Home B Comments on Home B Home C Comments on Home C Yes/No Yes/No Yes/No Does the home have the right adaptations and equipment to meet your needs? Can wheelchair users access all areas with ease e.g. widened doorways, provision of ramps or lifts? Are hand/stair-rails provided in hallways, corridors and staircases? Section 6: Bedrooms Is there a choice of bedrooms to choose from e.g. ground floor, garden view, ample storage space? Are there bedrooms with en-suite facilities? Are there double rooms available for couples/partners? Would I be able to bring some of my own furniture and belongings for my bedroom? Would I be able to decorate my bedroom in my choice of colour? Can I adjust the heating or open a window if I want to? Is the call bell system easy to use whenever I might need it? Are there TV and telephone points in bedrooms? Will I have access to Wi Fi/internet, either in my room or on a shared computer? Can I choose whether to listen to a variety of music when I want? Section 7: Bathrooms Are there both showers and baths available for me to choose from? Are the bathrooms and toilets near to the bedrooms and communal spaces? Are they adapted to make them easy and private for me to use? Section 8: Communal Rooms Is there a choice of lounges e.g. more than one TV room? Is there a quiet room for people to read or listen to the radio? Is there a loop facility for people who are hard of hearing? Is there a separate dining room? Are there designated smoking and non-smoking areas? Are chairs arranged to encourage talking with other residents and visitors? Are doors and corridors wide enough for wheelchairs? Is a lift or stairlift provided to the upper floors? Would I be able to use it? 17 Home A Comments on Home A Home B Comments on Home B Home C Comments on Home C Yes/No Yes/No Yes/No Section 9: Meal Provision What time of the day is breakfast, lunch and tea served? Is there support available at meal-times to assist me to eat/drink? Are there any facilities for preparing my own snacks and drinks? Is there a choice of menu alternatives? Can I see samples? Are residents asked about their choice of food? Can the care home cater for my dietary needs? Section 10: Activities Is there an Activities Co-ordinator? Would I be able to carry on with my existing hobbies/interests? Are there regular events/social activities offered each week? Are there any physical activities such as exercise groups, gardening? Do they provide personalised activities that are suitable for people with specialist needs eg dementia, visual impaired? Are there opportunities for residents to help staff with small tasks? Does the home arrange outings to the shops or entertainment venues? Is there a library within the home or does a mobile library visit? Is there an outdoor seating area or garden area for me to go outside? Section 11: Personal Care Would I have a say in the way I like care and support? Would I have a say in who provides my care and support? Can my family and friends have a say in my care plan if I so wish? Will I be able to choose which clothes to wear each day? Does the home offer hairdressing facilities? Can I choose when I get up and when I go to bed each day? Can I choose how often I have a bath or shower? What are the laundry and room cleaning arrangements and how often are they available? Can I buy my own clothes, toiletries, newspapers? Section 12: Health Care Do chiropodists, opticians and dentists visit the home regularly? Can I choose which doctor I want to see? If my health gets worse, would I be able to continue to live there with increased support from staff? 18 Home A Comments on Home A Home B Comments on Home B Home C Comments on Home C Yes/No Yes/No Yes/No Section 9: Meal Provision What time of the day is breakfast, lunch and tea served? Is there support available at meal-times to assist me to eat/drink? Are there any facilities for preparing my own snacks and drinks? Is there a choice of menu alternatives? Can I see samples? Are residents asked about their choice of food? Can the care home cater for my dietary needs? Section 10: Activities Is there an Activities Co-ordinator? Would I be able to carry on with my existing hobbies/interests? Are there regular events/social activities offered each week? Are there any physical activities such as exercise groups, gardening? Do they provide personalised activities that are suitable for people with specialist needs eg dementia, visual impaired? Are there opportunities for residents to help staff with small tasks? Does the home arrange outings to the shops or entertainment venues? Is there a library within the home or does a mobile library visit? Is there an outdoor seating area or garden area for me to go outside? Section 11: Personal Care Would I have a say in the way I like care and support? Would I have a say in who provides my care and support? Can my family and friends have a say in my care plan if I so wish? Will I be able to choose which clothes to wear each day? Does the home offer hairdressing facilities? Can I choose when I get up and when I go to bed each day? Can I choose how often I have a bath or shower? What are the laundry and room cleaning arrangements and how often are they available? Can I buy my own clothes, toiletries, newspapers? Section 12: Health Care Do chiropodists, opticians and dentists visit the home regularly? Can I choose which doctor I want to see? If my health gets worse, would I be able to continue to live there with increased support from staff? 19 Home A Comments on Home A Home B Comments on Home B Home C Comments on Home C Yes/No Yes/No Yes/No Does the care home provide any support in terms of end of life care? Section 13: Religion Are there members of staff who speak my language? Can the home meet my cultural choices and needs eg faith, diet, Halal meals, clothing, hygiene practices? Are there any arrangements for religious observance? Does the home arrange outings to places of worship? Section 14: Advocacy Services Would I have access to advocacy services?* *Advocacy is where independent support can provide you with help and advice in areas that may be difficult for you to understand Section 15: Self-Funders Do I need to seek independent financial advice before I decide whether residential care is the best option for me? If so, does my financial adviser have relevant knowledge on equity release schemes? Section 16: Fees How much are the care home’s fees? £ £ £ Is there a top up fee/third party contribution? If so, how much? £ £ £ How much personal allowance will I receive each week? £ £ £ Do I need to pay for additional fees for chiropody, hairdressing? Do I need to take out insurance cover for my personal belongings? Section 17: Terms and Conditions Will the care home provide a written contract before I move in? If I decide I no longer want to stay, how much notice would I need to give? Section 18: Complaints, Comments and Suggestions Has the home received any complaints within the last 12 months? Does the home make it clear how I can make a complaint, comment or suggestion if I would like something changed? Section 19: Safeguarding Has there been any recent safeguarding incidents within this care home? What changes have been made as a result of these incidents? 20 Home A Comments on Home A Home B Comments on Home B Home C Comments on Home C Yes/No Yes/No Yes/No Does the care home provide any support in terms of end of life care? Section 13: Religion Are there members of staff who speak my language? Can the home meet my cultural choices and needs eg faith, diet, Halal meals, clothing, hygiene practices? Are there any arrangements for religious observance? Does the home arrange outings to places of worship? Section 14: Advocacy Services Would I have access to advocacy services?* *Advocacy is where independent support can provide you with help and advice in areas that may be difficult for you to understand Section 15: Self-Funders Do I need to seek independent financial advice before I decide whether residential care is the best option for me? If so, does my financial adviser have relevant knowledge on equity release schemes? Section 16: Fees How much are the care home’s fees? £ £ £ Is there a top up fee/third party contribution? If so, how much? £ £ £ How much personal allowance will I receive each week? £ £ £ Do I need to pay for additional fees for chiropody, hairdressing? Do I need to take out insurance cover for my personal belongings? Section 17: Terms and Conditions Will the care home provide a written contract before I move in? If I decide I no longer want to stay, how much notice would I need to give? Section 18: Complaints, Comments and Suggestions Has the home received any complaints within the last 12 months? Does the home make it clear how I can make a complaint, comment or suggestion if I would like something changed? Section 19: Safeguarding Has there been any recent safeguarding incidents within this care home? What changes have been made as a result of these incidents? 21 Residential and Nursing Care Homes in Rotherham

Name and Address Tel Website Category No. Accom RES NUR RES NUR of DEM DEM beds Abbeys, The (01709) eachothercare. ✔ ✔ 53 2 floors High Street, Rawmarsh, 719717 co.uk 1 building Rotherham S62 6LT

Ackroyd House/Clinic (01709) www.hermescare. ✔ ✔ ✔ ✔ 52 2 floors 183 Moorgate Road, 364422 co.uk 1 building Rotherham S60 3AX

Alexandra (01709) – ✔ ✔ 47 Doncaster Road, Thrybergh 850844 Rotherham S65 4AD

Ashton Court (01709) www.mauricare. ✔ 24 3 floors 67 Blyth Rd, Maltby, 812464 com Rotherham S66 7LF

Athorpe Lodge (01909) www.connistoncare. ✔ ✔ ✔ ✔ 94 4 units off Falcon Way, Dinnington, 568307 co.uk Sheffield S25 2NY

Beeches, The (01709) www.mha.org.uk ✔ ✔ 44 2 floors Carr Road, Wath-Upon- 761803 Dearne, Rotherham S63 7AA Broadacres Care Home (01709) www.hillcare.net ✔ ✔ 50 2 floors Naylor Street, Parkgate, 526455 Rotherham S62 6BP

Broom Lane Care Home (01709) www. ✔ ✔ 56 3 units Broom Lane 541333 woodcaregroup. Rotherham S60 3NW com

Byron Lodge Care Home (01709) www.wecaregroup. ✔ ✔ ✔ ✔ 61 2 floors Dryden Road, West Melton, 761280 co.uk Rotherham S63 6EN

Cambron House (01709) – ✔ ✔ 36 3 Flanderwell Lane, Bramley, 543197 Rotherham S66 3QL

22 Residential and Nursing Care Homes in Rotherham

Name and Address Tel Website Category No Accom RES NUR RES NUR of DEM DEM beds Cherry Trees (01709) www. ✔ ✔ 66 2 floors Simmonite Road, 550025 orchardcarehomes. Kimberworth com Rotherham S61 3EQ Davies Court (01709) www.rotherham. ✔ ✔ 60 4 units Coronation Avenue, 334442 gov.uk Dinnington, Sheffield S25 2AB Eastwood House (01709) www.halcyon-care. ✔ ✔ 37 Doncaster Road 363093 co.uk Rotherham S65 2BL

Emyvale House (01709) www.emyvalecare. ✔ ✔ 16 3 floors 29 Brampton Road, 879932 com West Melton, Rotherham S63 6AR Jubilee Care Home (01709) www. ✔ ✔ 59 2 floors Potter Hill, Greasbrough, 557776 jubileecarehome. Rotherham, S61 4NU co.uk

Ladyfield House (01909) – ✔ ✔ 48 2 units Peck Mill View, 771571 Ladyfield Road, Kiveton Park, Sheffield S26 6UY Laureate Court (01709) www. ✔ ✔ ✔ ✔ 82 3 units Wellgate, Rotherham 838278 runwoodhomes. S60 2NX co.uk

Layden Court Care Home (01709) www.fshc.co.uk ✔ ✔ ✔ ✔ 92 2 floors All Hallows Drive 812808 Maltby, Rotherham S66 8NL Lord Hardy Court (01709) www.rotherham. ✔ ✔ 60 4 units Green Rise, Rawmarsh, 336188 gov.uk Rotherham S62 7DH

KEY = RES: Residential NUR: Nursing RES DEM: Residential for Dementia 23 NUR DEM: Nursing for Dementia ACCOM: Accommodation Residential and Nursing Care Homes in Rotherham

Name and Address Tel Website Category No. Accom RES NUR RES NUR of DEM DEM beds Moorgate Croft Care Home (01709) www. ✔ 31 2 floors Nightingale Close, Moorgate 838531 parklanehealthcare. Rotherham S60 2AB co.uk Moorgate Hollow (01709) www. ✔ 24 Residential EMI Home 789791 parklanehealthcare. Nightingale Close, Moorgate co.uk Rotherham S60 2AB Moorgate Lodge (01709) www. ✔ ✔ 54 3 units on Nursing Home 789790 parklanehealthcare. 3 floors Nightingale Close, Moorgate co.uk Rotherham S60 2AB Mulberry Manor (01709) www. ✔ ✔ 49 2 floors Wortley Avenue, Swinton, 261000 minstercaregroup. Mexborough, S64 8PT co.uk Roche Abbey Care Home (01709) www.rocheabbey. ✔ ✔ ✔ ✔ 57 3 floors Millard Lane, Maltby, 812270 co.uk Rotherham, S66 7LZ Rotherwood (01709) www. ✔ 27 Residential Home 820025 devonshirecare. Doncaster Road, co.uk Rotherham S65 2DA Sandygate (01709) www.mha.org.uk ✔ ✔ 54 2 floors Residential Home 877463 Sandygate, Wath-Upon- Dearne, Rotherham S63 7LU Silverwood Care Centre (01709) www.hc-one.co.uk ✔ ✔ 64 2 floors Flanderwell Lane, Sunnyside 532022 Rotherham S66 3QT

KEY = RES: Residential NUR: Nursing RES DEM: Residential for Dementia NUR DEM: Nursing for Dementia ACCOM: Accommodation

24 Residential and Nursing Care Homes in Rotherham

Name and Address Tel Website Category No. Accom RES NUR RES NUR of DEM DEM beds Swallownest Care Home (0114) www.hc-one.co.uk ✔ ✔ 65 3 units Chesterfield Road, 254 over 12 Swallownest, 0608 floors Sheffield S26 4TL Swinton Grange (01709) www.hermescare. ✔ 25 3 floors 48 Station Street, Swinton, 590911 co.uk Mexborough S64 8LU Treeton Grange Care Home (0114) www.hermes.co.uk ✔ ✔ 50 2 floors Wood Lane, Treeton 269 Rotherham S60 5QS 2826 Waterside Grange (01909) www.horizoncare. ✔ ✔ ✔ ✔ 80 3 floors Waterside Park, Redwall 494474 org Close, Rotherham Road, Dinnington, Sheffield S25 3QA Wentworth Hall (01226) www.wentworthall. ✔ 21 2 floors Church Drive, Wentworth, 748618 co.uk Rotherham S62 7TW West Melton Lodge (01709) www.emyvalecare. ✔ ✔ 32 2 floors 2 Brampton Road, 879932 com West Melton, Rotherham S63 6AW Whiston Hall (01709) www.whistonhall. ✔ 45 2 floors Chaff Lane, Whiston, 367337 org.uk Rotherham S60 4HE Woodlands Care Home (01909) www.connistoncare. ✔ ✔ 42 2 floors Woodsetts Road, North 566226 co.uk Anston, Sheffield S25 4EQ

Please check with CQC for the rating at the time you are making your choice.

25 What should I do if I have a complaint, compliment or suggestion?

If you have any complaints, suggestions Email: [email protected] or compliments about a care home, you Website: www.rotherham.gov.uk/ should speak to a member of staff at the complaints home first. In person: Riverside House at the The care home will have a complaints customer reception procedure which you can use to make a In writing: The Complaints Manager, complaint if you need to. If you make (FREEPOST RTCT-XKLS-ZHAZ) a complaint about the care home this Riverside House, Main Street, should be welcomed and encouraged Rotherham, S60 1AE and dealt with in a fair and open way. You will not be treated unfairly because Healthwatch Rotherham you have chosen to complain. Healthwatch Rotherham is your local If you have a concern or complaint consumer watchdog for health and social about a care home and prefer to tell care. It is an independent organisation someone confidentially you can contact that are there to make sure everyone in the Care Quality Commission and they Rotherham can have their say in how will deal with your complaint. services are designed and run. You CQC National Customer, Service can talk to Healthwatch about your Centre, Citygate, Gallowgate, experience of using health services (such Newcastle upon Tyne NE1 4PA as GP’s, dentists, opticians, pharmacists) Telephone: 03000 616161 and social care services (such as Email: [email protected] residential care and care within your own home). Healthwatch want to hear www.cqc.org.uk about what is working well, as well as However, you can if you like contact the what needs to be improved. Healthwatch Council directly. To report something will use your feedback to help influence to the Council or to make a complaint and make recommendations on how about Council services you should to improve local services. You can also contact; contact Healthwatch if you would like Rotherham Council Complaints Team: information or advice about health and Telephone: (01709) 822661 social care services, or you want to find Text: 07860021447 out how to make a complaint.

26 Contact Healthwatch Rotherham Website: www.healthwatchrotherham. Tel. No. 01709 717130 org.uk to complete an on-line form Facebook @hwrotherham Write to: Healthwatch Rotherham, RAIN Building, Eastwood Lane, Twitter @HWRotherham Rotherham, S65 1EQ E-mail: info@healthwatchrotherham. org.uk

Are your details correct? Rotherham Metropolitan Borough Council make every effort to ensure that the information which we provide about registered care homes is correct. If you would like to update, amend or add to your listing, please contact the Adult Commissioning Team on 01709 254870

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Whilst every care has been taken to make Happy Days is a premium community sure the information in this publication outreach service, supporting individuals is up to date it is not intended to be a complete and authoritative statement of with mild to moderate learning disabilities, the Law on the issues covered. Autism and Dementia. The publishers and the promoters cannot accept responsibility for any loss arising We provide opportunities to develop social interaction, from the use of information contained in whilst ensuring individuals maintain a healthy physical this publication. and mental wellbeing. Designed and published by Octagon Design & Marketing Ltd, 01302 714528 • Comfortable surroundings in our modern resource unit. • Full range of leisure activities. • Outings, parties and social events. • Warm caring and enthusiastic staff. • Light breakfast and home cooked lunch provided.

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28 29 Rothercare community alarm service enables you to live safely and independently in your own home. Your community alarm can be used from your home to call for help and advice 24 hours a day, 365 days a year and is available to any adult living in Rotherham. Rothercare also work closely with Assistive Technology to provide a dynamic service to support your independence. To make things easier for you we have set up a first point of contact for all our services called Customer Contact Team. If you think that you may need help from the Council, you can ask us for advice, a social care assessment or any safeguarding advice.

The Rothercare community Rothercare: alarm service are now 01709 371897 members of the Telecare Customer Contact Team: Service Association. 01709 822330 30 31 Designed & Compiled by Octagon Design & Marketing Ltd., Rossington Hall, Great North Road, Doncaster, South Yorkshire DN11 0HR Tel: 01302 714528