SIGCHI A D V A N C E
P R O G R A M
5-1O April Ft. Lauderdale Florida, USA www.chi2003.org Sponsored by ACM's Special Interest Group on Computer-Human Interaction (ACM SIGCHI) PROGRAM HIGHLIGHTS NEW HORIZONS 6 days of exciting presentations including: W elcome to the CHI 2003 Advance Program, highlighting all of the excitement of the 35 Tutorials world’s premier conference on Human-Computer Interaction (HCI). This program • Solid training in current practice presents all technical submissions and sessions accepted up to the time of this for newcomers printing. An extensive Tutorials program lets world class instructors update your HCI • The most up-to date knowledge of skills in new and existing areas. The Workshop program invites you to work closely the field for advanced participants with colleagues from around the world on the frontiers of HCI knowledge. Panels • 25 full-day and 10 half-day feature international HCI experts debating burning issues in HCI research and tutorials practice. Papers and Demonstrations bring to light the leading edge of HCI design, • Timely new tutorials as well as technologies and practice. Design and Usability sessions explore issues in a format courses back by popular demand devised for practitioners by practitioners. Special Focus Areas Three special areas explore the Special Focus on Mass Communication and Interaction, e-learning, and Emotion conference theme of communicating via interactive digital media: Naturally, CHI 2003 continues the tradition of showcasing the best of HCI, but it also takes us toward new horizons. Remember when computers just processed data • mass communication and and HCI just supported users in their work tasks? Now desktop office machines are interaction • emotion outnumbered by broadband servers and mobile devices. With them comes joy, • e-learning persuasion, outrage, delight, faith, campaigns, satire, fun, learning, identity, As interactive media are communities and passion. Now, increasingly, we interact to be, not just to do. increasingly used to communicate, Interaction no longer just changes things, it changes people. CHI 2003 will address teach and entertain (not just to all forms of interactive digital communication, with a focus on three special areas: “do work”), emerging trends in mass communication and interaction, e-learning, and emotion. Two world leaders these special areas are generating significant interest for the will address special areas in the plenary sessions and additional sessions are HCI community. planned, specifically focusing on these topics. Looking to the Future Keep Checking the Web Site for Updates • HCI Visionary, Don Norman, Inside you’ll find a great program already in place, but even more will be added opens the conference with his right before CHI 2003 to ensure that our participants remain on HCI’s leading presentation on Emotion & Design. edge. Information about the Development Consortium and the Interactionary • Leader, Neil F. Budde, shares his Wall Street Journal experience, competition will be soon be available on the conference web site building the largest paid- (www.chi2003.org). Program details for Short Talks, Interactive Posters, Special subscription news site on the Web Interest Groups, Student Posters and the Doctoral Consortium will follow in the closing presentation, Racing in February 2003. with the Wind: Publishers Learn to Navigate in a Multimedia World.
You Can Begin Participating Now Networking and Collaboration Within this Advance Program you will also see many social opportunities to network • Workshops and Special Interest and advance your career. There are New Horizons for everyone in Fort Lauderdale. Groups offer unique opportunities. However, you don’t need to wait until April 5 to get involved. You can join current • Receptions and convenient discussions and begin networking right now at www.chiplace.org. gathering places support the CHI 2003 is already well underway! exchange of ideas. More to Come Don’t miss the boat! Come to CHI 2003 to learn, to debate, to share and most of Late-breaking areas are being all to meet. Complete the registration form, book your housing, and arrange your added as they are reviewed. Keep checking in at www.chi2003.org transport soon. Registration and housing information can be accessed on-line now for the most current program at www.chi2003.org. Read on, arrange your schedule and join us for a great information! conference in Ft. Lauderdale!!
Official Conference Site Gilbert Cockton and Panu Korhonen www.chi2003.org CHI 2003 General Conference Co-Chairs [email protected] Interactive Online Forum www.chiplace.org CONFERENCE AT-A-GLANCE
SERVICES TECHNICAL ONGOING & SPECIAL EVENTS CONTENTS INFORMAL EVENTS saturday 5 april CHI 2OO3 TUTORIALS Introduction 2 Registration Tutorials The Commons Saturday Tutorials 3 15:00 – 19:00 18:00 – 21:30 15:00 – 19:00 Sunday Tutorials 4 Monday Tutorials 8 sunday 6 april Registration Tutorials The Commons CHI 2OO3 WORKSHOPS 08:00 – 17:30 09:00 – 17:30 08:00 – 18:30 Introduction 14 Workshop Descriptions 15 Child Care Workshops 08:30 – 18:00 09:00 – 17:30 CHI 2OO3 CONSORTIA, SPECIAL Consortia AREAS AND CHI FRINGE 09:00 – 17:30 Doctoral Consortium 16 Development Consortium 16 monday 7 april Special Areas and the CHI Fringe 16 Registration Tutorials The Commons & Networking 08:00 – 21:30 09:00 – 17:30 Recruiting Boards Reception CHI 2OO3 TECHNICAL PROGRAM 08:00 – 18:30 21:00 – 23:00 Child Care Tutorials Technical Program Overview 17 08:30 – 18:00 18:00 – 21:30 Local SIGs Tuesday Sessions 18 Workshop Wednesday Sessions 22 Workshops 09:00 – 17:30 Thursday Sessions 26 09:00 – 17:30
Consortia CONFERENCE ACTIVITIES 09:00 – 17:30 Local SIGs Workshop 30 Networking Reception 30 tuesday 8 april ACM SIGCHI Business Meeting 30 Registration Opening Plenary The Commons Newcomers ACM SIGCHI Volunteer Reception 30 08:00 – 17:30 09:00 – 10:30 10:30 – 19:00 Orientation The Commons 30 10:30 – 11:30 Child Care Technical Sessions Exhibits & Recruiting Informal SIGs 30 CHIkids 11:30 – 18:00 Boards Conference Newcomers’ Orientation 30 08:30 – 18:30 10:30 – 18:00 Reception/ Conference Reception 30 Posters Beach Party Exhibits 30 10:30 – 18:00 19:30 – 22:30 Recruiting Boards 30 Walk-In Demonstrations 31 wednesday 9 april Student Volunteers 31 Child Care and CHIkids 31 Registration Technical Sessions The Commons Hospitality Suites 08:00 – 17:30 09:00 – 18:00 08:00 – 19:00 ACM SIGCHI CONFERENCE INFORMATION Child Care Posters Exhibits & Business Meeting General Information 32 CHIkids 09:00 – 18:00 Recruiting Boards 18:30 – 19:30 Global Relations 32 08:30 – 18:30 09:00 – 18:00 Volunteer Reception Travel Information 33 19:45 – 21:00 Conference Hotels/Map 34 Housing Reservation Form 35 thursday 10 april Registration Information/Fees 36 Registration Form 37 Registration Technical Sessions The Commons 08:00 – 14:00 09:00 – 16:00 08:00 – 16:30 Conference Committee 38 Conference Partners 39 Child Care Posters Exhibits & Recruiting Conference Sponsors Inside Back Cover CHIkids 09:00 – 16:30 Boards About ACM SIGCHI Back Cover 08:30 – 18:30 09:00 – 16:30 Closing Plenary 16:30 – 18:00
New for CHI 2OO3: Design & Usability Track Special Areas: Mass Communication and Interaction, Emotion, and e-learning CHI 2OO3 — Advance Program 1
TUTORIAL OVERVIEW RECOMMENDED TUTORIAL GROUPINGS
Introductory Tutorial TUTORIALS 1 Human-Computer Interaction: Introduction and Overview (Saturday Evening)
Tutorials are courses that offer extended Gathering/Using Field Research Data interactions with expert instructors. The 4 Subjective Approaches to Design for Everyday Life (Sunday) courses available at CHI 2003 represent 9 Understanding Work in Context: Practical Observation Skills (Sunday) the leading edge of current practice and 11 Discovering User Needs: Field Techniques You Can Use (Sunday) research in Human-Computer Interaction. 24 Driving Invention from Field Data (Monday) The tutorial program has been designed to appeal to researchers, practitioners, new- Usability Techniques comers and regulars. 14 Setting Usability Performance Requirements (Sunday) 25 Promoting, Establishing, and Institutionalizing Usability Engineering (Monday) Tutorials provide diversity and depth 30 Usability and Beyond! Understanding Usefulness, Usability & Use (Monday) through a wide range of topics that 33 Web-Site Usability: The Big Picture 2003 (Monday Evening) expands from theory to practice and from 34 Avoiding “We can’t change that!”: Software Architecture & Usability (Monday Evening) emerging technologies and markets to tech- niques for design, usability, and promoting Design Techniques HCI in organizations. The CHI 2003 4 Subjective Approaches to Design for Everyday Life (Sunday) Tutorial Program includes several non- 6 Web Sites That Work: Designing with Your Eyes Open (Sunday) traditional HCI tutorials for participants 15 Enhanced E-Learning Through Learner-Centric Design (Sunday) interested in experimenting with provoc- 16 Handheld Usability: Design, Prototyping, & Usability for Mobile Devices (Sunday) ative methods and ideas, in trying to 22 Card-Based User and Task Modeling in Agile Usage-Centered Design (Monday) do innovation, and in expanding their knowledge and skills in HCI-complemen- Cognitive, Perceptual Perspective tary areas. 3 Attentional and Nonattentional Processes in Vision (Saturday Evening) 8 Cognitive Factors in Design: Basic Human Memory and Problem Solving (Sunday) SIGCHI offers Continuing Education Units 17 User Bias and Judgment: The Subjective Side of Decision-Making (Sunday) (CEUs). Each CEU requires the successful 26 A Cognitive Approach to Interactive System Design (Monday) completion of 10 hours of instruction. 28 Multimedia Design for the Web (Monday) You can accumulate up to 1.8 CEU units at CHI 2003. An administrative Accessibility charge must be paid with registration. See 2 Something Old, Something New: Designing for the Aging Population (Saturday Evening) www.chi2003.org for details. 10 Designing Flexible, Accessible Interfaces That Are More Usable by Everyone (Sunday) 29 Designing for Users with Special Needs (Monday) Visit CHIplace (www.chiplace.org) to Handheld, Mobile, Pervasive Computing participate in the selection of a “People’s 16 Handheld Usability: Design, Prototyping, & Usability for Mobile Devices (Sunday) Choice” tutorial for Monday. 18 An Introduction to Augmented Reality Research (Monday Morning) TUTORIAL SCHEDULE 19 Wireless Service Usability & Design (Monday Morning) 21 Vision-based User Interfaces for Pervasive Computing (Monday Afternoon) Full-Day 09:00 – 17:30 Half-Day, Morning 09:00 – 12:30 Information Visualization & Retrieval Half-Day, Afternoon 14:00 – 17:30 12 Information Visualization: Principles, Promise and Pragmatics (Sunday) Evening 18:00 – 21:30 20 Web Search Engines: Algorithms and User Interfaces (Monday Afternoon) 23 Information Foraging (Monday)
EVENING TUTORIALS Social Systems Saturday 13 Collaboration Technology in Teams, Organizations, and Communities (Sunday) 18 An Introduction to Augmented Reality Research (Monday Morning) 1 Human-Computer Interaction: 31 Recommender Systems: Interfaces and Technology (Monday) Introduction and Overview 2 Something Old, Something New: Web Designing for the Aging Population 5 Styling the New Web: Web Usability with Style Sheets (Sunday) 6 Web Sites That Work: Designing with Your Eyes Open (Sunday) 3 Attentional and Nonattentional 20 Web Search Engines: Algorithms and User Interfaces (Monday Afternoon) Processes in Vision: 28 Multimedia Design for the Web (Monday) Implications for Display Design 33 Web-Site Usability: The Big Picture 2003 (Monday Evening)
Monday CHI 2003 Special Areas 33 Web-Site Usability: 15 Enhanced E-Learning Through Learner-Centric Design (Sunday) The Big Picture 2003 35 How To Motivate & Persuade Users: Influence in Everyday HCI (Monday Evening) 34 Avoiding “We can’t change that!”: Software Architecture & Usability Something Different, Something Provocative 4 Subjective Approaches to Design for Everyday Life (Sunday) 35 How To Motivate & Persuade Users: 7 Drawing on the Right Side of the Brain (Sunday) Influence in Everyday HCI 27 High-Technology Innovation and Entrepreneurship: Principles and Pitfalls (Monday) 32 Extreme Programming, A Simulation (Monday) 2 CHI 2OO3 — Advance Program
SATURDAY TUTORIALS
1 2 3 New for 2OO3! New for 2OO3! Human-Computer Interaction: Something Old, Something Attentional and Nonattentional Introduction and Overview New: Designing for the Processes in Vision: Aging Population Implications for Display Design Saturday, Evening 5 April Saturday, Evening 5 April Saturday, Evening 5 April Keith A. Butler, Boeing, USA Robert J.K. Jacob, Tufts University, USA Krista Coleman, Ronald A. Rensink, David Kieras, University of Michigan, USA Enhanced Mobility Technologies, USA University of British Columbia, Canada Shelly Heller, Benefits George Washington University, USA Benefits This tutorial is a tried-and-true introduction Laura Leventhal, Learn about recent breakthroughs in vision to the field of human-computer interaction Bowling Green State University, USA that have implications for the design of (HCI). It has become a CHI conference visual displays. Learn about ways in which tradition. Benefits these new discoveries can be used to better Participants will be introduced to the inter- understand users and to improve interac- If you are a newcomer to the HCI field, related nature of social, physical and psy- tion with displays. this tutorial will give you the background chological characteristics of aging that you need to get the most out of the CHI interact with CHI and computer use. They Features conference. will learn how to extend design, implemen- • Demonstrations of new visual phenom- tation and evaluation skills for designing Features ena (e.g., change blindness, mindsight) for the aging population. • Demonstrate ways in which visual per- • What is HCI and why is it important? ception can depend on the task at hand • Brief history of HCI Features • Overview of recent theories about human • Introduction to building usable systems Attendees will vision (e.g., rapid pre-attentive process- • Introduction to the psychology of HCI • Identify general social, physical and ing, scene perception, unconscious • Introduction to computer technologies psychological characteristics of aging perception) for HCI • Understand “Designing for Diversity” • New possibilities for improving informa- • Future directions of HCI • Learn about mistakes and rectifying them tion pickup (e.g., attentional units), dis- • Where to learn more during the • Understand empirical testing for elderly play interaction (e.g., coercive graphics), conference population and new display designs. • Where to learn more in the published • Learn who cares HCI literature Audience Audience This is an introductory tutorial intended Audience Designers and implementors of tools and for product developers, designers of inter- Mainly first-time CHI attendees, typically programs for the elderly. faces (including real-time applications such professionals from computing-related fields as automobiles), human factors specialists, who are new to the field of human-com- Presentation researchers interested in information dis- puter interaction. No background in HCI is Combines lecture and hands-on experi- play and visualization, and display assumed. ences to provide the opportunity to prac- designers. tice both “being elderly” and designing for Presentation those whose framework is very different Presentation Mostly lecture style. from your own. Lectures interspersed with demonstrations and discussions. Origins Origins This tutorial has evolved, based on feed- This tutorial incorporates material from an Origins back from the attendees, as we have given NSF sponsored workshop held in 2001. New for CHI 2003. Includes material from it each year at CHI since CHI 92. Some materials were presented at a presentation given at Smart Graphics CHI 2002. 2002 and a course on interface design Instructors given at SIGGRAPH 2002. Keith Butler is Technical Fellow for user- Instructors centered design at Boeing and is one of Krista Coleman is the founder of EMT: Instructor the originators of Usability Engineering. Enhanced Mobility Technologies and Ron Rensink has a joint appointment in adjunct faculty at the University of Computer Science and Psychology where Rob Jacob is an Associate Professor of Minnesota. he conducts research relating to the design Computer Science at Tufts University, where of “time- and safety-critical” interfaces. his research interests are user interface Shelly Heller is a professor of Electrical Ron spent six years at Cambridge Basic software and new interaction media and Engineering and Computer Science at the Research helping Nissan engineers with techniques. George Washington University. the design of automobile interfaces. Ron has given many workshops on visual per- David Kieras is a Professor in the Electrical Laura Leventhal is a professor of Computer ception, including a day-long course on Engineering and Computer Science Science at Bowling Green State University. interface design at SIGGRAPH 2002. Department at the University of Michigan, where he holds a joint appointment in Psychology.
CHI 2OO3 — Advance Program 3
SUNDAY TUTORIALS
4 5 6 New for 2OO3! Subjective Approaches to Styling The New Web: Web Sites That Work: Design for Everyday Life Web Usability With Style Sheets Designing With Your Eyes Open
Sunday, Full-day 6 April Sunday, Full-day 6 April Sunday, Full-day 6 April
William Gaver, Andrew Boucher, Steven Pemberton, CWI, Amsterdam Jared M. Spool, Christine Perfetti, Sarah Pennington, Brendan Walker, User Interface Engineering, USA Royal College of Art, UK Benefits This full-day tutorial shows how to use Benefits Benefits Cascading Style Sheets (CSS) to style the Learn about significant design factors that Learn techniques for conceptualizing new presentation of web pages using HTML, affect a user’s success in interacting with products and services that capture a XHTML (the new HTML) and XML, and how Web sites. Explore existing implementa- broader range of human values including this helps usability. tions to learn about the navigation and aesthetic, emotional and everyday cultural design elements that have the biggest values. Empathy, ambiguity, and narrative While primarily about CSS and not usabil- affect on design. will be explored as alternatives to more ity, there will be emphasis on structuring of traditional approaches to interaction. documents, and why using CSS is essential Features Attendees will develop provocative tasks for usability, including accessibility for the • The importance of the Scent of (‘probes’) to elicit inspirational materials, elderly and sight impaired, device inde- Information and how users navigate use them to develop speculative design pendence, reduced download times, and large Web sites proposals, and learn techniques for their increased user preferences. • New techniques, such as interview-based presentation and critique. tasks and digital screen capture, help Features you design and conduct effective Features All of CSS1, the level currently best imple- usability tests • Introduction to speculative designs that mented, is handled, as well as much of • Why your Search facility may hurt your reflect the idiosyncrasies of everyday life CSS2, and how to find out more. Details of users’ chances of finding what they’re • Hands-on experience pursuing design-led what to expect in CSS3 will be given. It will looking for research of situations and people, based be shown how to use CSS with HTML, and • Why perceived download time is there will be an introduction to XHTML and on a review of relevant approaches different from actual download time XML, and how to use CSS with these. • Introduction to the use of probes to • Why matching your sites’ goals to your engage people in a subjective dialogue Audience users’ goals will let you market to users at about values and hands-on experience in their “seducible moments” developing probes The tutorial is for people who want to learn about new developments in Web technol- • How designers have used new • Hands-on experience with generating interaction technologies, such as Flash and presenting speculative design ideas ogy, and how to apply them to increase the usability of Web sites. Attendees should and SVG, to enhance user effectiveness • Approaches to evaluating speculative have a working knowledge of how to write without frustrating the user with frivolous designs HTML. animation/graphics
Audience Presentation Audience Individuals intrigued by and willing to The tutorial will be given in alternating Anyone with experience designing a Web experiment with provocative methods and sessions of 45 minutes lecture, 45 minutes site or creating content for one. Previous ideas. hands-on experience. experience testing Web sites will be helpful. Presentation Origins Lectures, case studies, exercises and A successful tutorial that has been given Presentation discussion. twice at CHI conferences. The CHI 2003 Lively lecture, small group usability testing, version is updated for developing material and numerous examples including screen Origins within W3C. shots and live demos of commercial Web New for CHI 2003. sites. Instructor Instructors Steven Pemberton is a researcher at Origins William Gaver is a Senior Research Fellow the CWI, Amsterdam, the Dutch national Updated to reflect the latest research in in Interaction Design. His current research research institute for mathematics and com- measuring the usability of Web sites. concerns design-led methodologies and puter science. He has been involved with ludic technologies for everyday life. He has the Web from the beginning, including Instructors given keynote talks at HCI and Design con- chairing the first Style Sheets Workshop Jared Spool is the Founding Principal of ferences and consults at an international in 1995. He is chair of the HTML and User Interface Engineering, and author of level. Sarah Pennington, Andy Boucher, Forms Working Groups, and was a long- Web Site Usability: A Designer’s Guide. and Brendan Walker are researchers in the time member of the CSS working group, He is a top-rated CHI tutorial speaker. Interaction Design Department with back- and co-author of CSS1 and CSS2. He is grounds in design research, photography, editor-in-chief of ACM/interactions. Christine Perfetti is an expert in the area of industrial design, and industrial design designing for the Scent of Information and engineering. co-author of Making the Best with Flash. She is one of User Interface Engineering’s most requested instructors 4 CHI 2OO3 — Advance Program
SUNDAY TUTORIALS
7 8 9
Drawing on the Right Side Cognitive Factors in Design: Understanding Work in Context: of the Brain Basic Human Memory Practical Observation Skills and Problem Solving Sunday, Full-day 6 April Sunday, Full-day 6 April Sunday, Full-day 6 April Brian Bomeisler, Drawing on the Susan M. Dray, Dray & Associates, Inc., USA Right Side of the Brain, Inc., USA Thomas T. Hewett, Drexel University, USA Benefits Benefits Benefits In an intensive workshop designed exclu- Good designs result from understanding You will learn some theoretical and practi- the intended users. This hands-on tutorial sively for individuals and corporations, par- cal aspects of how people remember infor- ticipants are taught the skills necessary for provides designers with practical skills for mation and solve problems. You will gain planning and observing work in context realistic and expressive drawing. It is these insights about how to take advantage of skills that enable high-level creative think- using Naturalistic Observation and these capabilities in designing for your Contextual Inquiry. ing and problem solving. Learning to draw most important interaction component, means learning to see things differently the mind. and learning to see in ways not used in Features • Learn about Structured Observation ordinary life. Once learned, drawing can Features be used to record what you see either in techniques and how to use them reality or in your mind’s eye, in a manner • Understand a variety of phenomena • Learn three types of techniques, including not totally unlike the way we can record through both lecture and “minds-on” Naturalistic Observation, Contextual our thoughts and ideas in words. exposure Inquiry and Artifact Walkthroughs • Develop a basis for making educated • Practice doing Naturalistic Observation Features design choices when guidelines fail and Contextual Inquiry • Theory; illustrated slide lecture • Relate some cognitive phenomena • Identify next steps for data analysis • Hands-on exercises to some aspects of human-computer and design • Discussion of application of theory interaction • Learn when and how to apply these tools • Five perceptual skills • Gain some resources useful for self- to customer-centered design • Lecture and demonstration directed study in cognitive psychology • Summary exercise • Obtain a useful set of materials for Audience • Discussion of perceptual strategies teaching and demonstration to others This introductory tutorial is intended for • Application of perceptual strategies in practitioners, developers, designers, and Computer Human Interface Audience managers who are responsible for user Interaction designers and developers who experience, needs analysis or user require- Audience have found users have minds of their own. ments identification. This is an introductory Anyone involved with interactive system This tutorial is cross-disciplinary. tutorial, but it is also useful to participants design who has not done course work in with some experience observing users. cognitive psychology. Not intended for the Presentation human factors specialist, the person with • 5-page handout Presentation extensive coursework in psychology, or Lecture, group discussion, and small group • Drawing materials the person seeking a state-of-the-art litera- hands-on exercises. • Special instructional tools ture review. The approach to the material • Slide lecture with examples of is reflective and so not intended for the Origins case studies person seeking “instant” or pre-packaged An update of a highly rated tutorial from • Overhead projector use as solutions for the problems of this week’s past CHI conferences, and other venues. instructional aid project. • Demonstrations of drawing techniques Instructor • Q and A group discussions Presentation Susan M. Dray, Ph.D., has worked as Interactive presentation and minds-on researcher, manager and consultant in the Origins exercises. design of technology at Honeywell, Ameri- This tutorial has been presented from can Express and, for the past 10 years, CHI 1997 to CHI 2001. Origins as President of Dray & Associates, Inc. She This introductory level tutorial was highly has conducted user research around the Instructor rated at several earlier CHI conferences. world, and has consulted on the design of Brian Bomeisler is a lead instructor for technologies ranging from consumer prod- drawing workshops taught around the Instructor ucts to complex corporate systems. She world. He has been a corporate consultant Tom Hewett is Professor of Psychology and is well-known internationally as a speaker to Digital, Halliburton Energy Services, Computer Science. He teaches courses on and author. She is a Fellow of the Human Novell, Polaroid Corp., and Apple. Cognitive Psychology and on the Psychol- Factors and Ergonomics Society (HFES), ogy of Human Computer Interaction. Tom and has been active in CHI since CHI 85. has offered variants of this tutorial to hun- She is the co-editor of the Business column dreds of interaction designers at confer- in ACM/interactions magazine. ences and in-house training sessions.
CHI 2OO3 — Advance Program 5
SUNDAY TUTORIALS
10 11 12 New for 2OO3! Designing Flexible, Accessible Discovering User Needs: Information Visualization: Interfaces That Are More Usable Field Techniques You Can Use Principles, Promise, by Everyone and Pragmatics Sunday, Full-day 6 April Sunday, Full-day 6 April Sunday, Full-day 6 April Kate Gomoll, GE Medical Systems, USA Gregg C. Vanderheiden, Ellen Story, Marti Hearst, UC Berkeley, USA University of Wisconsin-Madison, USA Gomoll Research & Design, USA Shawn Lawton Henry, UI Access, USA Benefits Benefits Information visualization is an exciting Benefits What do users really need? What drives topic, and the last decade has witnessed Hands-on experience with the usability them to your product, and what will keep the development of many interesting ideas problems that aging or disabled people them coming back? Field studies work so about how to visualize abstract informa- have with IT products. Learn ways to well that major magazines describe how tion. However, to date, its use in everyday address these problems that can result in companies use them to gain a competitive products and applications has not yet lived commercially practical and profitable edge. The instructors will explain how to up to its promise. Tutorial participants will products. plan a study, what to look for, and how learn about the factors that lead to success- to analyze the data. Participants will learn ful design of user interfaces that include Features how to observe users and collect key information visualization. information for a design project. • Hands-on experience with accessibility Features issues and solutions The instructors share anecdotes, sample • Low-cost strategies for building access deliverables, and useful techniques. This • A critical stance towards the field of into standard products class offers opportunities to practice tech- information visualization, rather than a • How to separate key accessibility issues niques and share experiences. survey of existing approaches. from lower priority issues • Summary of results of usability studies on • Resources available to draw on for Features information visualization designs. additional information, training, or • Selecting users • An active design exercise. technical assistance • Cataloging & analyzing tasks • Developing forms to collect data Audience Audience • Observing & interviewing Designers interested in the use of informa- Product developers, human factors or • Creating profiles & personas tion visualization as part of effective user usability specialists, consultants, and man- interfaces; also, researchers interested in agers responsible for product accessibility. understanding the strategies behind suc- Audience cessful use of information visualization. Designers, developers, managers, usability Presentation professionals, and technical writers. Experience sessions give hands-on experi- Presentation ence with problems faced by people with Presentation Lecture and hands-on exercises. sensory and physical disabilities. Presen- Workshop with supporting lecture. tations and demonstrations of techniques Origins teach the essentials of accessible design. A version of this tutorial was given at Origins SIGIR 2000. It is largely based on a course Taught at CHI 2002, UIE 98, 99, 00 & 01, on information visualization taught by the Origins UPA 96, 98, 99 & 02, and Studio 2001. A highly-rated CHI 2002 tutorial. instructor at UC Berkeley, most recently in Spring 2002. Instructors Instructors Kate Gomoll is a UI Architect at GE Medi- Instructor Gregg Vanderheiden is Director of the cal Systems. She is nationally recognized Trace R&D Center, Professor of Industrial Marti Hearst is an associate professor at in the field of UI design and usability. the School of Information Management and Engineering and a pioneer in the field She is the founder of Gomoll Research & of disability and technology for 30 years. Systems at UC Berkeley, and formerly a Design, a firm specializing in user experi- member of the research staff at Xerox His achievements include access features ence design. now in Windows 95-XP, Mac OS, OS/2, PARC. She has developed a number Linux, ATMs, kiosks, and door entry and of visualizations and user interfaces for Ellen Story has been a software designer search, and has taught a course on infor- voting systems. He was the closing plenary since 1985. She is experienced in con- speaker at CHI 2001. mation visualization for five years. She has ducting research with users at work and won two student-initiated awards for excel- at home. She has helped many clients lence in teaching. Shawn Henry is an independent consultant with research, UI design, prototyping, and and principal in the Optavia Network. She usability testing. has led user interface design efforts for numerous projects, from analysis through usability testing, and has taught many accessibility workshops.
6 CHI 2OO3 — Advance Program
SUNDAY TUTORIALS
13 14 15 New for 2OO3! Collaboration Technology in Setting Usability Performance Enhanced E-learning Through Teams, Organizations, Requirements Learner-centric Design and Communities Sunday, Full-day 6 April Sunday, Full-day 6 April
Sunday, Full-day 6 April Nigel Bevan, Serco Usability Services, UK Scott Dynes, Metacourse, Inc., USA Carolyn Gale, Stanford University, USA Steven Poltrock, Benefits The Boeing Company, USA Participants will learn how business risk Benefits Jonathan Grudin, Microsoft Research, USA can be reduced by setting usability perfor- Take a look at e-learning from a learner- mance requirements. centric viewpoint: what capabilities and Benefits activities are needed to support effective Learn about technologies being used to Features learning; and what makes for effective support groups, organizations, and online Learn simple techniques that can be used to e-learning interfaces. Learn about effective interaction. Hear about successes and specify usability requirements: e-learning course designs and delivery problems that are encountered. See how • Identify the range of contexts in which modes. See examples of current interfaces. different disciplines contribute to collab- the product or system will be used Engage in group activities and face the orative systems and how these technolo- • Estimate task times for important challenges of e-learning course and envi- gies affect individuals, groups, organiza- scenarios of use ronment designers. tions and society. The tutorial addresses • Set accuracy and completion criteria for support for small groups, for organizations, Features and emerging support for communities. important tasks • Establish satisfaction requirements Become familiar with the e-learning user experience Features • Use the Common Industry Format to document usability requirements • Learn the theory behind an effective • Discover the multi-disciplinary nature of e-learning methodology computer supported cooperative work • Identify the key design issues that will impact usability • See examples of activities that support • Discuss experiences with technologies effective e-learning that support collaboration • Learn to critically evaluate e-learning • Understand behavioral and social Audience Anyone wishing to gain practical experi- platform designs challenges to developing and using these • Conceptualize learner-centric UI/UE technologies ence in specifying usability requirements. Some previous usability experience is desir- designs that support e-learning activities • Learn successful development and usage able, but not essential, as the approach approaches taken will be business-oriented. Audience • Anticipate future trends in technology use This tutorial is for designers with a and global social impacts Presentation passing familiarity of e-learning interested The tutorial will include class and group in designing e-learning human-computer Audience exercises to apply the methods. interfaces. This introductory overview tutorial is for actual and potential users, developers, Origins Presentation researchers, marketers, or managers of The tutorial incorporates materials from pre- The presentation will be a mix of lectures, systems designed to support groups and vious tutorials given at international confer- demonstrations, small group design activi- organizations. Broad experience with ences and materials from a case study of ties and discussions. collaborative technologies is not expected. training at a large organization to imple- ment these methods. Origins Presentation New for CHI 2003. Lecture, video, and group exercises Instructor Dr. Nigel Bevan is Research Manager Instructors Origins at Serco Usability Services. Nigel coordi- Both Carolyn Gale and Scott Dynes have This is a revised version of a tutorial pre- nated European-funded projects that been involved in research and develop- sented at many CHI and CSCW confer- developed and trialed the methods, and ment of online educational environments ences. he has subsequently applied them com- for several years, both within academia mercially. Nigel is active in several inter- and in the corporate sector. Instructors national standards groups, and contributed Steven Poltrock introduces, evaluates, and to development of the Common Industry deploys collaborative technologies to sup- Format. port teamwork, knowledge management, and workflow management.
Jonathan Grudin, Editor in Chief of ACM Transactions on CHI, has worked as devel- oper and researcher in this area.
CHI 2OO3 — Advance Program 7
SUNDAY & MONDAY TUTORIALS
16 17 18 New for 2OO3! New for 2OO3! Handheld Usability: User Bias and Judgment: An Introduction to Augmented Design, Prototyping, & Usability The Subjective Side of Reality Research for Mobile Devices Decision-making Monday, Morning 7 April Sunday, Full-day 6 April Sunday, Full-day 6 April Mark Billinghurst, Scott Weiss, Richard Martin, Paul Whitmore, E*Trade Financial, USA University of Canterbury, New Zealand Usable Products Company, USA Benefits Benefits Benefits Learn about the factors that influence peo- Augmented Reality (AR) interfaces overlay Learn how to design applications for all ple’s choices and subjective judgments. virtual imagery onto the real world. The major handheld hardware platforms and Glean tips on how to help people deal instructor will present detailed information operating environments, and learn how with choice overload, cognitive illusions, on how to construct AR interfaces for a to create paper prototypes of handheld and other paradoxes. Learn how research variety of application areas, show live applications and operate those prototypes on judgment and decision-making can be demonstrations of the technology, and during usability tests. applied to interaction design. The classic explore fruitful directions for future AR heuristics and biases research was recog- research. Features nized by the 2002 Nobel prize in • Brief history of handheld devices economics. Features • Full description of Bluetooth and Wi-Fi The following topics with be covered: and how they work together Features • Introduction to Augmented Reality • Tour of phone, PDA, and pager Review findings relevant to interaction • AR Tracking hardware and operating environments design and learn how to apply them. • AR Interaction Techniques • Application of traditional user-centered • Studies on how people make judgments • Collaborative AR design methods to handheld device and decisions • Heterogeneous AR interfaces applications • Research on what people find • Mobile AR • Differences and similarities between intrinsically motivating • Developing AR applications with Palm OS, Pocket PC, WAP, i-Mode, RIM • Paradoxes about how people assess their ARToolKit OS, and Wisdom OS relative well being • Demonstrations of AR applications • Hands-on exercises to design, prototype, • How slight changes in wording can lead • Directions for future research and test usability of designs for handheld to large changes in user responses devices • How to design Web interactivity to affect Audience people’s purchasing Individuals interested in gaining a back- Presentation • Using environmental cues to maintain ground in Augmented Reality and in Lectures and participatory, hands-on user’s interest in visiting a Web site understanding the current state-of-the-art of exercises to reinforce learning. • Choosing wording that will improve research in the field. subjective ratings (and recollections) of Audience an interaction Presentation This tutorial is for novices in the area of Lectures, video, and live demonstrations. handheld product design. It applies user- Audience Origins centered design principles to mobile Designers, information architects, develop- A variant of this tutorial was offered at technology. ers, usability professionals who want to CHI 2001 and SIGGRAPH 2001. It was learn more about the cognitive dimensions presented in its current form at VR 2002. Origins underlying user behavior and its applica- An updated version of a tutorial that has tion to interaction design. No prior knowl- been previously presented at HFES 2002, edge is assumed. Instructor UPA 2001 & 2002, BayCHI, and Mark Billinghurst is a research scientist at DIS 2002. Based on Weiss’ book Presentation the Human Interface Technology Labora- tory (HIT Lab) at the University of Washing- Handheld Usability. Lectures, case studies, discussion, and ton, Seattle, and Director of the HIT Lab hands-on exercises. Instructors (NZ) at the University of Canterbury, New Scott Weiss, Principal of Usable Products Zealand. He has presented tutorials at the Origins VRAIS 96, VRST 96, Visual 98, Company, is an Information Architect and New for CHI 2003. author of Handheld Usability (John Wiley & HUC 99, SIGGRAPH 2001, CHI 2001 Sons, 2002, www.handheldusability.info). and VR2002 conferences and has Instructor authored or co-authored more than 70 Paul Whitmore directs User Research at Richard Martin is an Analyst with Usable peer-reviewed journal and conference E*Trade, where he works with designers, papers. Products, and author of Wireless Lexicon, a data-miners, and marketing professionals. dictionary of terms for mobile technology. He has taught related courses at Stanford. This tutorial combines his doctoral research with industry experience.
8 CHI 2OO3 — Advance Program
MONDAY TUTORIALS
19 20 21 New for 2OO3! New for 2OO3! Wireless Service Web Search Engines: Vision-based User Interfaces for Usability & Design Algorithms and User Interfaces Pervasive Computing
Monday, Morning 7 April Monday, Afternoon 7 April Monday, Afternoon 7 April
Didier Chincholle, Ericsson, Sweden Krishna Bharat, Bay-Wei Chang, Trevor Darrell, MIT, USA Google, Inc., USA Benefits Benefits Despite the popularity of mobile devices Benefits Vision-based interfaces allow pervasive world wide, they remain problematic for Learn about the issues in designing inter- and ubiquitous HCI systems to respond designers and consumers alike. The instruc- faces for web search by understanding the directly to the visual image of a human tor will present the fundamental principles technology underlying search engines. user. They can provide applications with of highly usable interfaces for wireless ser- Understand the opportunities and limita- ‘perceptive context’, such as the presence, vices. He will explain how to develop tions of the web as a medium for informa- attention, and activity of users, as well as innovative next-generation communication tion retrieval. provide conversational cues such as face devices and share tips and techniques for pose and expression. This course surveys designing highly usable mobile services on Learn how to design interfaces to give the algorithms and techniques involved restricted screen space. users access to the capabilities of search in vision-based perception of people, algorithms. describes what performance is attainable Features in state-of-the art systems, and discusses the Features privacy, freedom and safety implications of • Hype and reality of today’s wireless this new technology. services • Architecture, algorithms, and processes • Coming generation networks of modern search engines. • Structure and properties of the Web. In Features • Mobile users and the mobile context • Face detection and recognition • Coming generation mobile devices particular, attributes that affect the performance and quality of Web search. • Head pose estimation (evolutions and limitations) • Eye gaze tracking • Killer experience: the three P’s • Search interface design, including client-side tools. • Face expression recognition (Personalization, Positioning and Push) • Hand tracking Audience • Gesture recognition Presentation • Activity description and detection Lecture, group exercise and discussion. Anyone interested in Web search technologies and interfaces. • Privacy issues. Audience Presentation Audience Designers, wireless service developers, net- Researchers and practitioners interested in work operators and service providers, Lectures and demonstrations of existing interfaces. learning the state-of-the-art in computer usability specialists, and HCI researchers vision as applied to human-computer inter- who are interested in designing wireless action. No previous experience with com- service for small devices. The tutorial is Origins This tutorial was first presented at puter vision is required. Some familiarity intended for people with some experience with digital images is presumed. in either interface design or usability work. CHI 2001. Presentation Origins Instructors Krishna Bharat and Bay-Wei Chang are The presentation will consist of PowerPoint This tutorial was first given at UPA 2002 slides, digital video, interactive demonstra- and subsequently at Mobile HCI 2002 and Senior Research Scientists at Google, Inc. Krishna was previously at DEC/Compaq tion, and discussion / brainstorming ses- NordiCHI 2002. The CHI 2003 version sions. is updated with the latest research and SRC, where he worked on interfaces and algorithms for web information retrieval. development of wireless services. Origins Bay-Wei was previously at Xerox PARC, This is a short version of a highly rated MIT Instructor graduate EECS seminar. Didier Chincholle is an Interaction Design where his research revolved around user Senior Specialist at Ericsson Research. He interface issues in web editing, portable has extensive experience in designing and document readers, and hypertext annota- Instructor evaluating user interfaces, some of which tions. Prof. Trevor Darrell leads the Vision Inter- have been shown at international fairs such face group at the MIT Artificial Intelligence as COMDEX, CeBIT and Communc’Asia. Laboratory and has developed award-win- ning interactive vision-based interfaces. He formerly was a research staff member at Interval Research Corp.
CHI 2OO3 — Advance Program 9
MONDAY TUTORIALS
22 23 24
Card-based User and Task Information Foraging Driving Invention From Modeling in Agile Field Data Usage-centered Design Monday, Full-day 7 April Monday, Full-day 7 April Monday, Full-day 7 April Peter Pirolli, Stuart Card, Palo Alto Research Center, USA Karen Holtzblatt, Larry L. Constantine, Lucy A. D. Lockwood, InContext Enterprises, Inc., USA Constantine & Lockwood, Ltd., USA Benefits Learn about new techniques in information Benefits Benefits foraging analysis for characterizing human Attendees will learn how qualitative data Participants learn various techniques using information-seeking behavior. Participants from field research drives real innovation ordinary index cards and other low-tech should be able, by the end of the tutorial, in product and system design, and study tools for rapid modeling of users and tasks. to perform analyses in information examples of field data and the designs foraging. prompted by that data. Features • Fast, simplified ways to build precise, Features Features This tutorial covers how to use field powerful models • Information foraging theory as a new method for analyzing information- research to create innovative designs, not • Hands-on application to realistic case field interviewing techniques. problem intensive work • Techniques include card storming, role • Models and empirical tools for analysis Topics include: and task inventories, abstract dialogs, of adaptation to information • How a design focus limits and directs collaborative ranking, and cooperation environments and cognitive mechanisms design activity clustering • Hands-on experience with analyses • How a different focus leads a team to • Models addressed include user roles, • Take-away resources that aid analysis consider different solutions to a design personas, user profiles, task cases, use and teaching problem cases, scenarios, and user and customer • Emphasis on applications to Web • How “story thinking” drives deep stories information visualization and knowledge understanding of the natural coherence crystallization of work practice Audience • How work metaphors and analogies Practicing usability and design profession- Audience build on your understanding of the als; some knowledge/experience in user The course is aimed at research colleagues structure of a familiar domain and give and task analysis desirable rather than practitioners (though all are insight into an unfamiliar domain welcome). No prior knowledge is • How existing parts, themes, and required. Participants should be comfort- Presentation software genres are recombined to drive able with a few equations or raw, seething Lectures, demonstrations, hands-on applica- ACT-R code samples. new design possibilities tion, discussion and assessment. Audience Origins Presentation Lecture and demonstrations interspersed Anyone with a role in product or systems New, advanced usage-centered design with student exercises. design: researchers, ethnographers, user techniques built on highly rated CHI 2000 interface designers, usability experts, and and OOPSLA 2001 & 2002 tutorials. Origins engineers. Instructors First presented at CHI 2002 and updated with new developments. Presentation Larry Constantine is a pioneering method- Lecture, discussion, and exercises. ologist, inventor, award-winning designer, Instructors and author with 16 books and over 150 Origins papers published. He is Director of R&D, Peter Pirolli is a Principal Scientist in the User Interface Research Area at PARC. He An updated version of the successful Constantine & Lockwood, and Professor, CHI 2002 tutorial. Information Technology, University of Tech- is engaged in studies of human-information nology, Sydney (Australia). interaction, information foraging theory, and the development of new user interface Instructor technologies. Karen Holtzblatt is the co-developer of Lucy Lockwood, founder and President of the customer-centered process Contextual Constantine & Lockwood, is an internation- Design. She originated this approach to ally respected consultant and trainer draw- Stuart Card is a Senior Research Fellow at PARC and head of the User Interface field data collection and pioneered its ing on 20 years experience. The author introduction into working product design of over a dozen papers, she is co-author Research group. He has developed models in human-computer interaction, including and engineering teams. Karen co-authored of the award-winning, Software for Use Contextual Design: Defining Customer- (Addison-Wesley, 1999). GOMS and the Fitts’s Law model of the mouse as well as new user interface tech- Centered Systems. She is the President and niques, such as ROOMS and focus+context CEO of InContext Enterprises, an industry- information visualization methods. leading design firm.
10 CHI 2OO3 — Advance Program
MONDAY TUTORIALS
25 26 27 New for 2OO3! Promoting, Establishing and A Cognitive Approach to High-technology Innovation and Institutionalizing Usability Interactive System Design Entrepreneurship: Engineering Principles and Pitfalls Monday, Full-day 7 April Monday, Full-day 7 April Monday, Full-day 7 April Michael E. Atwood, Thomas T. Hewett, Deborah J. Mayhew, Drexel University, USA Ron Baecker, Deborah J. Mayhew & Associates, USA University of Toronto, Canada Benefits Benefits Learn how to successfully design and Benefits Learn how to be a successful Usability improve useful and useable interactive sys- You will learn basic principles of high- Champion by applying strategies to: tems and answer the following questions: technology innovation, entrepreneurship, • Gain support to introduce usability • What is cognitive task analysis? Why do and intrapreneurship, better understand the engineering expertise into your I want it and how can I do it? problems and pitfalls, gain practice think- organization • How do the users of the system think ing about strategic issues, and hear first- • Design a usability engineering about their tasks and work they do? hand from 3 HCI entrepreneurs about their organization tailored to your company’s • How can I tell how useful and useable a experiences. organizational structure and corporate system is now or how useful it can be? culture • How do I get started in designing a Features • Techniques for systematic innovation and • Institutionalize usability engineering cognitively useful and useable system? • How can I determine what parts of a entrepreneurship within your organization or any kind of • Choosing an appropriate focus; defining software development organization system should be changed and how to change them? realistic objectives • Recognizing and characterizing Features • How can I communicate well with others on my design and development team? opportunity; getting timing right Promoting Usability Engineering (UE) • Developing proprietary technology; • The Usability Champion as turning it into products Change Agent Features Designing useful and useable systems • Formalizing strategy as a business plan • Learning to speak the language of • Finishing the plan: marketing, sales, business organizations and engineers involves three iterative phases: (1) deciding what to do, (2) doing it, and (3) evaluating finance, management, leadership, partnership issues Establishing UE what was done. Participants will learn tech- • Putting it all together: an HCI • Writing the organizational plan and niques for each phase and an appreciation of the science and art involved. entrepreneur panel (Aaron Marcus, identifying organizational roles and Aaron Marcus and Associates; structures James Landay, NetRaker; Dave Martin, • Overcoming common problems Audience SMART Technologies, Inc.) discuss and This tutorial is intended for anyone who is interpret their experiences. Institutionalizing UE or who will be part of a team that designs • Leveraging scarce resources and getting and develops interactive systems to support Audience UE integrated into the development complex human work or problem solving. methodology HCI entrepreneurs and managers of start-up or high-growth technology compa- • Focusing on a corporate-wide impact Presentation nies; individuals planning intrapreneurial and staffing Lecture, discussion, and group exercises. ventures. Audience Origins Presentation Anyone who wants to be a Usability An improved version of a successful Lecture, discussion, case studies of real Champion in a software development CHI 2002 tutorial. firms, exercises, interactions with guest organization. entrepreneurs. Instructors Presentation Mike Atwood is Professor of Information Origins Case studies, war stories, lecture and Science and Technology at Drexel. Previ- Versions have been taught since 1985 at discussion. ously, he worked in industry (NYNEX, Bell the University of Toronto, and as a short Atlantic) as a manager of research and course in Canada, USA, Argentina, and Origins development groups. Chile. A successful tutorial that was first presented at CHI 2002. Tom Hewett is Professor of Psychology and Instructor Computer Science at Drexel. He teaches Ron Baecker is Bell University Laboratories Instructor courses on Cognitive Psychology, and the Chair in HCI, Prof. of Computer Science Deborah J. Mayhew has over 25 years Psychology of Human Computer and Management, and founder and Chief experience in software development orga- Interaction. Scientist of the Knowledge Media Design nizations; 18 of them as a Usability Engi- Institute at University of Toronto. He was neering consultant. She has authored two also a founder and CEO of two firms - books and co-edited one book on usability HCR Corp. (a successful UNIX contract and usability engineering. Dr. Mayhew has R&D firm) and Expresto Software Corp. been teaching CHI tutorials since 1986. (a multimedia software products firm).
CHI 2OO3 — Advance Program 11
MONDAY TUTORIALS
28 29 30 New for 2OO3! Multimedia Design for the Web Designing for Users with Usability and Beyond! Special Needs Understanding Usefulness, Monday, Full-day 7 April Usability & Use Alistair Sutcliffe, Leon Watts, UMIST, UK Monday, Full-day 7 April Monday, Full-day 7 April Benefits Alan Edwards, Consultant, USA Learn design principals and guidelines for Alistair Edwards, University of York, UK Diane J. Schiano, Stanford University, USA multimedia user interface design with the Elizabeth Mynatt, Bonnie A. Nardi, Agilent Labs, USA cognitive psychology that motivates users. Georgia Institute of Technology, USA Apply soundly based design methods that Benefits address user requirements and learn about Benefits Gain understanding of user research mapping media to information content and Instructors will present how the fields of HCI design principles and learn a toolkit of integrating multimedia for effective under- and assistive technology can work together practical and effective methods useful standing, dialogue design and scripting. to design technology to enable all users. throughout product design and deploy- ment, even with limited resources. Features Features • Learn basic psychology required to • Discuss how we are all disabled and Features understand web based multimedia how interfaces should be designed for Obtain a practical understanding of prin- interaction and design of motivating user all users ciples and procedures used to assess prod- interfaces. • Survey five major types of impairments uct usefulness, usability and use. Issues cov- • Understand how to make design (mobility, vision, speech, hearing, and ered: decisions based on psychological models cognitive) and technology that addresses • Does your product do anything anyone • Learn a design method covering user these impairments would want to do? Identify users and requirements and information • Review US and European legislation contexts of use. architecture, media selection and • Discuss technology and review design • If people want to do something with the integration, together with guidelines for guidelines for elderly individuals product, can they? How easily? attractive and motivating Web sites, • Participate in a group design problem • Do patterns of everyday use suggest navigation control & interaction design. anything to inform iterative design? • Gain knowledge of ISO 14915 standard Audience • How can we best study user experience, and multimedia design practice UI designers, developers, managers, and given time and resource constraints? researchers. No specific background is Audience needed. Audience Designers of multimedia Web sites, also rel- All those desiring to better understand use- evant to CDROM authors, visual UI design- Presentation fulness, usability and use of HCI products: ers, HCI researchers and educators. It is Lecture, videos, live demonstrations, and designers, developers, usability profession- more suitable for beginners and presents a group design exercises. als, researchers, marketers, managers, research-based approach to understanding students, educators. multimedia interaction as well as practical Origins design. Previously presented at INTERCHI ’93, Presentation CHI 94, CHI 95, CHI 2000 and Lecture, exercises, discussions & User Presentation CHI 2001. Research Design Clinic. Lectures, group storyboarding exercise, group discussion. Instructors Origins Alan Edwards is an HCI consultant and Derived from a highly rated Stanford Origins adjunct professor at Drexel University. Pre- course and a CSCW 2002 tutorial. Previously presented at CHI 2000, viously, he provided technology accommo- CHI 2002, INTERACT and dation within Unisys. Instructors HCI International. Diane J. Schiano is a research psychologist Alistair Edwards is a senior lecturer at the currently at Stanford. Bonnie A. Nardi Instructors University of York, England. He researches is an anthropologist at Agilent Labs. Alistair Sutcliffe is Professor of Systems the use of multiple modalities of interaction Both have studied HCI product usefulness, Engineering in the Department of Com- for people with disabilities. He is the author usability and use in a wide variety of putation, UMIST. He has over 15 years of Speech Synthesis: Technology for Dis- domains, have published extensively, and research experience in HCI, and has abled People and editor of Extra-Ordinary are experienced in teaching. authored over 150 publications including Human-Computer Interaction. five books. Elizabeth Mynatt is an Associate Professor Leon Watts is a lecturer who researches in at the Georgia Institute of Technology. She CSCW and multimodal communication. has developed GUIs for people who are blind and recently started the “Aging in Place” project.
12 CHI 2OO3 — Advance Program
MONDAY TUTORIALS
31 32 33 New for 2OO3! New for 2OO3! Recommender Systems: Extreme Programming, Web-site Usability: Interfaces and Technology a Simulation The Big Picture 2OO3
Monday, Full-day 7 April Monday, Full-day 7 April Monday, Evening 7 April
Joseph A. Konstan, John Riedl, Joshua Kerievsky, Rob Mee, Jared M. Spool, Christine Perfetti, University of Minnesota, USA Industrial Logic, USA User Interface Engineering, USA
Benefits Benefits Benefits Recommender systems help users find the Extreme Programming (XP) is an iterative, We will discuss the big issues that go into information, products, and other people customer-focused, test-driven software pro- making a usable Web site. Every year, they most want to find. This tutorial cess that is influencing how software is cre- the researchers at User Interface Engineer- provides participants with a hands-on ated. It includes a continuous and staged ing conduct ground-breaking research that learning experience about using recom- negotiation between developers and cus- changes the world of Web design. In this mender system technologies. After complet- tomers where customers get to see early, session, we’ll delve deeply into the latest ing this tutorial, participants will under- continuous results. Attendees will experi- research and findings. stand the variety of recommender applica- ence a simulation of XP in which screen- tions and their interfaces. play writing is used in place of program- Features ming as both have a similar structure with At press time, the research results are still Features many well-defined content and formatting being compiled, so we don’t know exactly • Survey of major commercial and non- rules. For example, planning in both activi- what we’ll be reporting for latest findings. commercial recommender system tools ties require negotiating scope to produce However, here’s what we talked about at available to system designers. something for implementation in a given CHI 2002. You can bet this year will be • Review more than twenty deployed period of time. even more fascinating: recommender system applications, to Features • New methods for tying the design of a understand both the technology and the • Learn the XP Values and Practices and Web site to the business results interface design. how they relate generated • Learn eight principles of recommender • Experience a simulation of XP, learn how • How explicitly-biased test methods can application design, illustrated by it maps to XP practices, and discover highlight significant problems on the sites examples of good and bad application how CHI and XP relate • New instruments for measuring how designs. • Learn from XP practitioners and question design affects brand engagement • Work in small groups to design a them on their XP experiences • A framework for designers to evaluate recommender interface, with direct • Discuss how XP can be integrated into the appropriateness of using rich media feedback from the instructors. HCI practice, what kind of software is tools, such as Macromedia created, and whether it helps create • Flash (with lots of examples of Flash used Audience usable software to enhance experiences) This tutorial is for practitioners and • The latest research in site navigation, researchers who design commerce, con- Audience including analyses of on-site search tent, and community systems that could Individuals involved in XP projects or soft- engines and successful link navigation benefit from personalization. No specific ware development, or interested in the soft- recommender system experience is ware XP helps to create. No knowledge of Audience needed. Participants with some knowledge XP required. Able to use Microsoft Word and Excel. Anyone who is interested in the latest think- of recommender system will find the tutorial ing in how to make Web sites more usable. valuable for the breadth and depth of coverage. Presentation A hands-on tutorial with lecture and Presentation discussion. Lecture and live examples. (The speakers Origins are very funny and entertaining.) This is an updated version of a tutorial that has been given at CSCW 1996, 2000 Origins Previously presented at OOPSLA 2002. Origins and 2002, ACM E-Commerce 2000, and A completely updated version of the popu- AAAI-2002. It has been newly edited to lar CHI 2002 tutorial. focus on interface issues of interest to the Instructors CHI community. Joshua Kerievsky is the founder of a com- pany that specializes in Extreme Program- Instructors Jared Spool is the Founding Principal of Instructors ming (XP). He has been an active XP pro- grammer and coach since 1999 and is User Interface Engineering, and author of Joseph A. Konstan and John Riedl are also an author of XP articles, games, simu- Web Site Usability: A Designer’s Guide. associate professors at the University of lations, and a forthcoming book, Refactor- He is a top-rated CHI tutorial speaker. Minnesota. They are co-founders of Net ing to Patterns. Perceptions, a leading vendor of recom- Christine Perfetti is an expert in the area of mender systems. They recently co-authored Rob Nee has been coaching projects and designing for the Scent of Information and the book Word of Mouse: The Marketing lecturing on XP at corporations, workshops co-author of Making the Best with Flash. Power of Collaborative Filtering, about and venture capital firms since 1998. His applications of recommender systems. projects are often cited by gurus such as Kent Beck and Alistair Cockburn as exam- ples of real XP in action. CHI 2OO3 — Advance Program 13 MONDAY TUTORIALS
34 35 WORKSHOPS New for 2OO3! Workshops provide an extended forum for Avoiding “We can’t change How To Motivate & small groups (15-20) people to exchange that!”: Software Architecture Persuade Users: ideas on a specific topic of common inter- & Usability Influence In Everyday HCI est. Workshops will be held on Sunday and Monday, 6 April and 7 April 2003. For complete descriptions and additional Monday, Evening 7 April Monday, Evening 7 April information about CHI 2003 workshops, see www.chi2003.org. Bonnie E. John, Len Bass, B.J. Fogg, Stanford University, USA Carnegie Mellon University, USA Workshop Schedule Benefits Full-Day: 09:00 – 17:30 Benefits This tutorial takes you beyond usability into Learn how early software architecture a new frontier: persuasive technology. It design decisions facilitate or preclude the examines how computing products (from Workshop Participation achievement of usability goals in a soft- Web sites to mobile applications) can be Workshop participants are selected on the ware system. Use tools that explicitly link designed to change what people think and basis of position papers submitted directly software mechanisms to usability benefits do. You will learn how to improve products to a workshop’s organizer. A position so that usability concerns can be consid- in your care by gracefully including ele- paper is generally 2-4 pages long and ered on an equal footing with attributes like ments of influence. Guided design sessions outlines the submitter’s views on the work- performance, availability, and will teach techniques you can use in your shop theme and the reasons for the sub- modifiability. everyday HCI work. mitter’s interest in the topic. Check each workshop’s details for specific submission Features Features information at www.chi2003.org. • 26 commonly occurring usability sce- • See how persuasion is relevant to Web narios and their implications for software sites, desktop software, & mobile Position Paper Deadline architecture design platforms Position papers must be received by • Patterns of software architecture that • Understand how influence is used in 17 January 2003. Submitters will be noti- facilitate usability & standard Amazon, eBay, Quicken, & nytimes.com fied of selection by 7 February 2003. mechanisms that comprise these patterns • Understand how designing for Accepted workshop participants will be • A matrix explicitly linking software persuasion can make products better charged a registration fee of US $150 for mechanisms to usability benefits. • See the 17 ways computers persuade a one-day workshop and US $300 for a • Learn techniques for designing two-day workshop. Audience persuasive interactions Everyone who works in interdisciplinary • See how persuasion plays a key role in Workshop Registration teams to design and develop software sys- e-learning To take advantage of reduced conference tems. No knowledge of software architec- • Get insight into the ethics of persuading fees, register for the conference by the ture will be assumed. via computers early deadline 20 February 2003 even if you have not yet received notification of Presentation Audience workshop acceptance. If you receive notifi- Lecture presenting new material; group People interested in motivating and cation after registering for the conference, activities applying this material to specific persuading users. please send workshop payment to the design problems. Registration Office along with a note Presentation including the name of your workshop and Origins Explanations, examples, heuristics, your name and email. If you receive A popular tutorial first given at CHI 2002. small-group exercises, & case studies. notification of workshop acceptance before registering for the conference, you may Instructors Origins register for the workshop on the conference registration form (also available online). Bonnie John is an engineer and psycholo- New for CHI 2003. gist researching usability evaluation Just complete the designated workshop sec- methods, and Director of Carnegie Mellon tion and include your workshop payment Instructor along with your conference payment. University’s Masters Program in HCI. She B.J. is on the consulting faculty in Stan- consults for many industrial and ford’s Department of Computer Science government organizations. Please note that to attend a workshop, you and School of Education. An experimental must be accepted by the workshop orga- psychologist with industry HCI experience, nizers by submitting a position paper. If Len Bass is an expert in software archi- B.J. directs the Stanford Persuasive Technol- tecture and architecture design methods. you are interested in participating in a ogy Lab. Since 1993 he has investigated workshop, please contact the organiser to Author of two textbooks on software archi- how computers can persuade people. tecture and UI development, Len consults get details on how to submit. You must then Recently Morgan Kaufmann published his register for the workshop. on large-scale software projects in his role book Persuasive Technology: Using Com- as Senior MTS on the Architecture Trade-off puters To Change What People Think Analysis Initiative at the Software and Do. Engineering Institute.
14 CHI 2OO3 — Advance Program WORKSHOPS
6 Humor Modeling in the Interface 12 Comparative Expert Reviews sunday + monday Anton Nijholt • Rolf Molich • DialogDesign, Denmark University of Twente, The Netherlands Robin Jeffries • Sun Microsystems, USA 6+7 APRIL Oliviero Stock • ITC-IRST, Italy Please note these are two-day workshops. Alan Dix • Lancaster University, UK Send position papers or questions to: John Morkes • Trilogy, USA [email protected] 1 Designing Personalized User Send position papers or questions to: Experiences for eCommerce: [email protected] 13 Shared Virtual Worlds over the Theory, Methods, and Research Internet: a New Frontier for Clare-Marie Karat • E-learning? IBM TJ Watson Research Center, USA 7 Finding a “Value” Matrix for Pervasive Multi-modal Application Scenarios Paolo Paolini, Nicoletta Di Blas • Jan Blom • Helsinki Institute for Information Politecnico di Milano, Italy Technology, Finland Jennifer Lai, Noi Sukaviriya • Susan Hazan • Israel Museum, Israel John Karat • IBM TJ Watson Research Center, USA Lorenzo Cantoni • USI, Switzerland IBM TJ Watson Research Center, USA Elizabeth Mynatt • Georgia Institute of Technology, USA Send position papers or questions to: Send position papers or questions to: [email protected] ckarat@us.ibm.com Send position papers or questions to: [email protected] 14 Designing Culturally Situated 2 Designing for Learning Technologies for the Home 8 Best Practices and Future Visions for Susanne Jul, Chris Quintana • Search User Interfaces: A Workshop Genevieve Bell • Intel, USA University of Michigan, USA Mark Blythe • York University, Canada Send position papers or questions to: Misha W. Vaughan • Oracle Corporation, USA Bill Gaver • RCA, USA [email protected] Helmut Degen • SiemensAG Germany Phoebe Sengers • Cornell University, USA Marc Resnick • Peter Wright • York University, Canada Florida International University, USA Peter Gremettm • AOL Time Warner, USA Send position papers or questions to: 3 Perspectives on HCI Patterns: [email protected] Concepts and Tools Send position papers or questions to: [email protected] Sally Fincher • University of Kent, UK Janet Finlay • 15 Subtle Expressivity for Leeds Metropolitan University, UK Characters and Robots Sharon Greene, Lauretta Jones, Paul Matchen • 9 Supporting Intercultural Computer- Mediated Discourse: Noriko Suzuki • ATR, Japan IBM T.J.Watson Research Center, USA Christoph Bartneck • Technical University of Pedro J. Molina • CARE Technologies, Spain Methods, Models, and Architectures Eindhoven, The Netherlands John Thomas • Fahri Yetim • IBM T. J. Watson Research Center, USA New Jersey Institute of Technology, USA Send position papers or questions to: [email protected] Send position papers or questions to: Elaine Raybourn • Sandia National Laboratories [email protected] and [email protected] Send position papers or questions to: [email protected] 16 Providing Elegant Peripheral Awareness sunday 6 april 10 HCI and Security Systems JJ Cadiz, Mary Czerwinski • Microsoft Research, USA Andrew Patrick • National Research Council of 4 Scenarios in Practice Scott McCrickard • Virginia Tech, USA Canada, Canada John Stasko • John Carroll, Mary Beth Rosson • A. Chris Long • Georgia Institute of Technology, USA Virginia Tech, USA Parallel Data Laboratory, Canada Paul McInerney • IBM, USA Scott Flinn • National Research Council of Send position papers or questions to: Canada, Canada [email protected] Send position papers or questions to: [email protected] Send position papers or questions to: [email protected] 17 System Administrators are Users, Too: Designing Workspaces for Managing 5 Perspectives in End User Development Internet-Scale System Fabio Paternó • CNUCE-CNR, Italy monday 7 april Rob Barrett • Alexander Repenning • IBM Almaden Research Center, USA University of Colorado, USA Yen-Yang Michael Chen • Volker Wulf • University of Siegen and 11 Principles for Multimodal University of California at Berkeley, USA Fraunhofer Institute, Germany User Interface Design Paul Maglio • Henry Lieberman • MIT Media Lab, USA Jim A. Larson • Intel Corporation, USA IBM Almaden Research Center, USA Send position papers or questions to: Sharon Oviatt • Oregon Graduate School, USA Send position papers or questions to: [email protected] Send position papers or questions to: [email protected] [email protected]
CHI 2OO3 — Advance Program 15 CONSORTIA, THE CHI FRINGE & SPECIAL AREA SESSIONS
DOCTORAL CONSORTIUM DEVELOPMENT e-Learning Comes of Age: CONSORTIUM: Developing Rich and Vibrant Sunday and Monday, 6-7 April Mass Communication Learner Experiences Chair: Steve Draper, University of Glasgow, UK Sunday and Monday, 6-7 April Wednesday, 9 April - 11:30 Chair: Nico Macdonald, Spy, UK Chair: Lisa Neal, EDS, USA The CHI 2003 Doctoral Consortium pro- vides an opportunity for doctoral students Each year, the Development Consortium Advancements in technology have to explore their research interests in an sets out to look at issues and directions enhanced our potential to create and interdisciplinary workshop, under the guid- that the HCI community and SIGCHI should deliver e-learning, but instructional develop- ance of a panel of distinguished research develop in the coming years. This year, ments and research in this area have yet faculty, with travel and other expenses pro- the Development Consortium is dedicated to effectively exploit or direct these oppor- vided by the conference. In the past, many to one of the special areas of CHI 2003: tunities. Emphasis has been on economy consortium participants reported this as a Mass communication. and reach over instructional effectiveness, valuable experience as part of their doc- innovation, and creativity. In this session, toral studies. The Consortium has the fol- From television and radio to newspapers we take inspiration from the usability move- lowing specific objectives: and magazines, from mobile phones and ment in HCI to reflect on how we can • Offer each participant fresh perspectives PDAs to books and journals -- the pos- attend to the needs of the learner in the and comments on their work from sibilities for new forms of mass communi- development of e-learning. The topics of researchers outside their own institution, cation are growing exponentially. Yet the this session are: initial forms that these possibilities have both from faculty and other students. taken have often overwhelmed or simply • Disappointments: failed promises in a • Provide a supportive setting for confused the people for whom they are technological revolution mutual feedback on participants’ current intended. Often they have been largely • Changing direction: what are our ignored (as was the case with WAP). This research and guidance on future learning objectives? research directions. is likely to be the case for many 3G-based services. We need to find ways to link • Successes: e-learning as rich and vibrant • Develop a supportive community of schol- together different kinds of information on learning experience ars and a spirit of collaborative research. different platforms. We need to find ways for people to be able to rate and validate • Contribute to the conference goals information they receive. And we need to Emotion and the Design of through interaction with other researchers find new ways for people to manage infor- and conference events. mation in ways that can enhance knowl- New Technology edge. While the possibilities have been The Consortium will be held on Sunday 6 created by information technology, their Thursday, 10 April - 11:30 and Monday 7 April 2003,in a session realization will be facilitated by HCI. This Chair: Jodi Forlizzi, Carnegie Mellon where about 15 students and 4 “faculty“ will demand new thinking from publishers, University HCII and School of Design, USA discuss each student ’s work in turn. broadcasters and telephone companies. It Student participants will have their will require new levels of cooperation, with Issues of emotion, affective response, and abstracts published in the CHI 2003 a view to pioneering the development and inclusive human concerns are exceedingly Extended Abstracts, and a poster of their acceptance of new interfaces, and greater important in the HCI community. As people work exhibited at the main conference. consideration of standards. become more sensitive to dimensions of They will receive complimentary confer- products that go beyond traditional aspects ence registration, and reimbursement of of usability, the need to understand and travel, accommodation and subsistence create emotional and aesthetic resonance (i.e. food) expenses up to US $1500. Each CHI FRINGE AND between people and technology products participant in the Doctoral Consortium is SPECIAL AREA SESSIONS increases. However, we have yet to dis- expected to attend both days, including cover a shared understanding and develop dinner on Saturday and Sunday. A report The CHI Fringe is new for 2003. Orga- a shared language for emotion within the on the Doctoral Consortium will be pub- nized by the CHIplace Co-Chairs, one context of designing new technology. At lished in the SIGCHI Bulletin. or more sessions will be programmed to CHI 2003, we will address these com- allow emerging and challenging topics monalities and differences with a special to be presented at CHI 2003. Visit session on emotion and new technology www.chi2003.org to track developments. development. Our ultimate goal is to increase knowledge related to emotion as Special sessions are planned for the three it relates to the collaborative, interdisciplin- special areas related to the conference ary design of future technology. theme of Communicating via Interactive Digital Media. On Wednesday 9 April, a Before the session, a product assessment special session will take inspiration from workshop will be held in the main public the usability movement in HCI to reflect on area of the CHI conference, where experts how we can attend to the needs of the on designing emotional product interac- learner in developments of e-learning. On tions will assess our emotional responses Thursday 10 April, a special session on to a variety of products. The findings from Emotion and the Design of New Technol- these activities — salient characterizations ogy will complement Don Norman’s clos- and design findings about a variety of arti- ing plenary. Details of other special area facts, services, and environments — will sessions will be added to the CHI 2003 seed a panel session to discuss emotion website at www.chi2003.org as they are and the implementation of new technology finalized. products during the conference. 16 CHI 2OO3 — Advance Program TECHNICAL OVERVIEW
TECHNICAL Workshops Design and Usability in Practice Workshops provide a valuable opportunity The Design and Usability in Practice track PROGRAM for small communities of people with provides an opportunity to learn how pro- diverse perspectives to engage in rich one- fessionals in the HCI field handle challeng- As ever, the CHI 2003 technical program to two-day discussions about a topic of ing assignments. Each paper reports on showcases presentations of outstanding common interest. Workshop participants work leading to a real product, with an Human-Computer Interaction (HCI) are pre-selected and workshops offer an emphasis on innovative designs and the research, demonstrations of new and inno- opportunity to explore and develop work effective use of usability methods under vative technology, discussions of timely and collaboratively. real-world constraints. Sessions include a controversial issues, and presentations of panel-style discussion with audience the latest developments in HCI design and participation. practice. CHI 2003 also offers a special TECHNICAL track for usability and design practitioners PROGRAM and sessions for CHI 2003’s special areas Interactionary of mass communication and interaction, OVERVIEW The Interactionary is a game format that emotion and e-learning. The opening and allows 4 teams to work on the same design closing plenaries address the first two of Plenary Sessions problem, live on stage. Each team has ten these themes, with presentations from Neil minutes to work on the problem while the Plenary sessions are general sessions that other teams wait in a soundproof room. Budde formerly of the Wall Street Journal open and close the conference. The key Online and Don Norman, who has worked An expert panel discusses each team’s event of the session is an invited presenta- approach and outcomes. The goal is to at the cutting edge of HCI for the last two tion by a prominent person that supports decades. expose the dynamic intangibles of design the conference theme and offers a chal- in progress, and to allow an audience to lenge to people interested in HCI. Neil listen in on four teams and observe how Budde formerly of the Wall Street Journal they work. PRE-CONFERENCE Online and Don Norman will address the EVENTS CHI 2003 special areas of mass communi- cation and emotion in HCI. Panels Development Consortium Panels stimulate thought and discussion The Development Consortium explores about ideas and issues of interest to Papers the human-computer interaction community. issues and directions that the HCI com- Papers present contributions to research, munity and SIGCHI should develop in the Panels typically focus on controversial or development and practice in all areas of emerging issues, allowing speakers and coming years. This year, it will focus on HCI, and have a significant impact on mass communication, inviting participation the audience to explore, debate, and the development of HCI principles, theo- reflect on these issues. from significant thinkers and doers in the ries, and techniques, and on their practical worlds of publishing, broadcast, and tele- application. Papers are rigorously refereed communications. Invitations for this consor- and are published in the archival Special Interest Groups (SIGs) tium have already been issued. To be con- CHI Conference Proceedings and as SIGs are 90-minute gatherings of people sidered, apply to [email protected] an issue of CHI Letters. who share an interest in a topic. A success- by 3 January 2003. ful SIG emphasizes lively and well-orga- nized discussion. SIG leaders must submit Short Talks & Interactive Posters a proposal that ensures ample opportunity Doctoral Consortium Short Talks and Interactive Posters are par- The Doctoral Consortium provides an for participation. Anyone can attend a ticularly suitable for exciting new findings, SIG. opportunity for a group of invited ongoing work that has demonstrated spe- doctoral students to explore their research cial promise, preliminary results, timely interests in an inter-disciplinary workshop work still in a state to be influenced, or Student Posters with other students and a group of experi- tightly argued essays or opinion pieces. The Student Posters program offers a enced researchers. To be considered, con- Posters are visual presentations of work unique opportunity for students to present sult www.chi2003.org/students.html for and are displayed throughout the confer- their work at CHI and to receive encour- submission details. ence. Short Talks are presented in tradi- agement in their development as HCI tional technical sessions. professionals. Student posters are dis- Tutorials played during the conference and provide an excellent opportunity to discuss late- Tutorials are courses designed to provide Demonstrations breaking and on-going work in an informal diversity and depth, and to appeal to Demonstrations offer an opportunity to setting. novice and experience participants. This show an innovative interface concept, HCI year, in addition to 20 successful tutorials system, technique, or methodology. Partici- from past CHI conferences, 15 new tutori- pants are able to view systems in action als cover topics such as design for every- and discuss them with the people who day life, handheld and wireless usability, created them. accessibility, and persuasion. Several of the new tutorials go beyond the traditional scope of HCI and allow attendees to exper- iment with provocative methods and ideas in areas such as extreme programming, intra/entrepreneurship, recommender sys- tems, and vision-based user interfaces.
CHI 2OO3 — Advance Program 17 TECHNICAL PROGRAM TUESDAY 8 APRIL MORNING SESSIONS OPENING PLENA RY Racing With the Wind: Publishers Learn to Navigate in a Multimedia World
09 0 Neil F. Budde, Former Publisher & Editor, Operating a sailboat requires an understanding of the two media through which a sailboat moves, at once slicing
: The Wall Street Journal Online 0 0
through water as it harnesses the wind. As publishers have moved to the Internet, they too have had to learn how to 1 - Until recently, Neil Budde oversaw internet-based publishing operations
0:30 of The Wall Street Journal. Beginning in 1993, Mr. Budde directed the operate in two media at once. Traditional publishers now deal with issues such as interface design and user design and development of the Online Journal. In 2000, he assumed experience. More than ever they have to be keenly aware of their customers and understand their needs in a medium responsibility for business, marketing and sales in addition to his duties as head of news, design, development and technical operations. Prior that is both mass in its reach and individual in its connection with the user. All the while, they must keep their print to his appointment as founding editor of the Online Journal, Mr. Budde publications moving along through murky waters. After a lot of tacking, publishers have been making progress in this was deputy editorial director for Dow Jones News/Retrieval, where he oversaw design and development of information services, including multimedia world, but our mastery of it is still incomplete. early natural-language searching features. Previously, Mr. Budde spent Neil Budde, who until recently led The Wall Street Journal Online’s evolution since its conception in 1993, will share a decade as an editor or reporter for several newspapers. He earned a bachelor’s degree from Western Kentucky University and an MBA from his experience in bringing the Journal online and building the largest paid-subscription news site on the Web. Where the University of Louisville. will the winds blow next for online publishers? Mr. Budde will offer his predictions.
Papers/Short Talks Papers Domesticated Design Accessibility Interfaces 1
1 The Evolution of Buildings and Implications for the Design and User Evaluation of a Joystick-Operated :30 - 13:0 Design of Ubiquitous Domestic Environments Full-Screen Magnifier Tom Rodden • University of Nottingham, UK Sri Kurniawan, Alasdair King, David Gareth Evans, Paul Blenkhorn • UMIST, UK Technology Probes: Inspiring Design for and with Families 0 Hilary Hutchinson • Older Adults and Visual Impairment: What Do Exposure HCIL, UMIACS, CS/University of Maryland, USA Times and Accuracy Tell Us About Performance Gains Wendy Mackay • Associated with Multimodal Feedback? LRI, INRIA Futurs/Université de Paris-Sud, France Julie A. Jacko • Georgia Institute of Technology, USA Bosse Westerlund • Ingrid U. Scott • Bascom Palmer Eye Institute, USA CID, NADA, Kungl Tekniska Högskolan, Sweden Francois Sainfort, Leon Barnard, Paula J. Edwards, Benjamin B. Bederson, Allison Druin, Catherine Plaisant • V. Kathlene Emery • Georgia Institute of Technology, USA HCIL, UMIACS, CS/University of Maryland, USA Michel Beaudouin-Lafon, Stéphane Conversy, Helen Evans, Multiple Haptic Targets for Heiko Hansen, Nicolas Roussel • Motion-impaired Computer Users LRI, INRIA Futurs/Université de Paris-Sud, France Faustina Hwang, Simeon Keates, Patrick Langdon, Björn Eiderbäck, Sinna Linquist, Yngve Sundblad • P. John Clarkson • University of Cambridge, UK CID, NADA, Kungl Tekniska Högskolan, Sweden
For details of accepted short talks for this session, please visit www.chi2003.org after 10 February 2003.
18 19 TECHNICAL PROGRAM TUESDAY 8 APRIL MORNING SESSIONS OPENING PLENA RY Racing With the Wind: Publishers Learn to Navigate in a Multimedia World
09 0 Neil F. Budde, Former Publisher & Editor, Operating a sailboat requires an understanding of the two media through which a sailboat moves, at once slicing
: The Wall Street Journal Online 0 0
through water as it harnesses the wind. As publishers have moved to the Internet, they too have had to learn how to 1 - Until recently, Neil Budde oversaw internet-based publishing operations
0:30 of The Wall Street Journal. Beginning in 1993, Mr. Budde directed the operate in two media at once. Traditional publishers now deal with issues such as interface design and user design and development of the Online Journal. In 2000, he assumed experience. More than ever they have to be keenly aware of their customers and understand their needs in a medium responsibility for business, marketing and sales in addition to his duties as head of news, design, development and technical operations. Prior that is both mass in its reach and individual in its connection with the user. All the while, they must keep their print to his appointment as founding editor of the Online Journal, Mr. Budde publications moving along through murky waters. After a lot of tacking, publishers have been making progress in this was deputy editorial director for Dow Jones News/Retrieval, where he oversaw design and development of information services, including multimedia world, but our mastery of it is still incomplete. early natural-language searching features. Previously, Mr. Budde spent Neil Budde, who until recently led The Wall Street Journal Online’s evolution since its conception in 1993, will share a decade as an editor or reporter for several newspapers. He earned a bachelor’s degree from Western Kentucky University and an MBA from his experience in bringing the Journal online and building the largest paid-subscription news site on the Web. Where the University of Louisville. will the winds blow next for online publishers? Mr. Budde will offer his predictions.
Design & Usability Demonstrations Panel Extending Users’ Control Over Interaction Techniques for Post-cognitivist HCI: Technology Handheld Devices Second-wave Theories 1 1 :30 - 13:0 Designing an On-line Map Tool Interaction Techniques & Applications for Moderator: Bonnie Nardi • for Dutch Farmers Peephole Displays Agilent Laboratories, USA Karin van der Hiele, Rob van der Haar, Ka-Ping Yee • Raghu Kolli • University of California at Berkeley, USA Victor Kaptelinin • 0 Meru Research b.v., The Netherlands Department of Informatics, Sweden A Fisheye Calendar Interface for PDAs: Susanne Bodker • An Interactive Poster Exhibit Puts Visitors Providing Overviews for Small Displays Aarhus University, Denmark in the Picture, in Real Time Benjamin Bederson, Aaron Clamage • John Carroll • Virginia Tech, USA Kevin Walker • USA University of Maryland, USA Jim Hollan • UC San Diego, USA Mary Czerwinski, George Robertson • Edwin Hutchins • UC San Diego, USA A Lost Cause: The Ever-Improving Microsoft Research, USA Terry Winograd • Developer’s Map Stanford University, USA Mette Kjærsgaard • Danfoss UCD Group, Mads Clausen Institute, Denmark Jesper Pedersen • Danfoss Drives A/S, Denmark Tom Djajadiningrat • University of Southern Denmark, Mads Clausen Institute, Denmark
A Tenant Interface for Energy & Maintenance Systems Clifford Federspiel • Center for the Built Environment, USA Luis Villafana • School of Information Management and Systems, USA
18 19 TECHNICAL PROGRAM TUESDAY 8 APRIL AFTERNOON SESSIONS Papers Papers Input Interaction New Techniques for Presenting Instructions and Transcripts
1 Shorthand Writing on Stylus Keyboard 4:
30 Shumin Zhai • IBM Almaden Research Center, USA Comparative Effectiveness of Augmented Reality in
- 16 Per-Ola Kristensson • Linköping University, Sweden Object Assembly Arthur Tang, Charles Owen, Frank Biocca, Weimin Mou • :
00 High Precision Touch Screen Interaction Michigan State University, USA Pär-Anders Albinsson • Swedish Defence Research Agency/FOI/Linköping University, Sweden Information Use of Service Technicians in Difficult Cases Shumin Zhai • IBM Almaden Research Center, USA Yutaka Yamauchi • University of California, Los Angeles, USA Metrics for Text Entry Research: An Evaluation of MSD Jack Whalen, Daniel Bobrow • and KSPC, and a New Unified Error Metric Palo Alto Research Center, USA William Soukoreff, Scott MacKenzie • York University, Canada Books with Voices: Paper Transcripts as a Physical Interface to Oral Histories Scott Klemmer • UC Berkeley, USA Jamey Graham, Gregory Wolff • Ricoh Silicon Valley, USA James Landay • UC Berkeley, USA
Demonstrations Papers Physical-Virtual World Interaction Privacy and Trust 1
6: Gesture + Play: Full-body Interaction for Shiny Happy People Building Trust? Photos on e-Commerce 30 Virtual Environments Websites and Consumer Trust - Konrad Tollmar, David Demirdjian, Trevor Darrell • Jens Riegelsberger, M. Angela Sasse, John D. McCarthy • 1
8: Massachusetts Institute of Technology, USA University College London, UK 00 PenPets: A Physical Environment for Virtual Animals Unpacking “Privacy” for a Networked World Shaun O’Mahony, John A Robinson • Leysia Palen, Paul Dourish • University of York, UK University of California, Irvine, USA
Personal Universal Controllers: Controlling Complex Usability and Privacy: A Study of Kazaa P2P File-sharing Appliances With GUIs and Speech Nathaniel Good • HP Laboratories, USA Jeffrey Nichols, Brad A. Myers • Aaron Krekelberg • University of Minnesota, USA Carnegie Mellon University, USA Michael Higgins, Joseph Hughes • MAYA Design, Inc., USA Thomas K. Harris, Roni Rosenfeld, Kevin Litwack • Carnegie Mellon University, USA
20 21 TECHNICAL PROGRAM TUESDAY 8 APRIL AFTERNOON SESSIONS Papers Panel Special Area Session Sharable Displays Politics and Usability: Mass Communication Test Your Skills Against the Experts and Interaction
1 Tailoring Public Displays for Small, 4: Please see www.chi2003.org for details as 30 Co-located Groups Moderator: Rolf Molich • they become available.
- 16 Elaine Huang, Elizabeth Mynatt • DialogDesign, Denmark Georgia Institute of Technology, USA :
00 Kara Pernice Coyne • Designing Novel Interactional Nielsen Norman Group, USA Workspaces to Support Ron Perkins • Design Perspectives, USA Face to Face Consultations Deborah J. Mayhew • Tom Rodden • Deborah J. Mayhew and Associates, USA University of Nottingham, UK Yvonne Rogers, John Halloran • University of Sussex, UK Ian Taylor • University of Nottingham, UK
Social Coordination around a Situated Display Appliance Kenton O’Hara • The Appliance Studio, UK Mark Perry • DISC, Brunel University, UK Simon Lewis • The Appliance Studio, UK
Papers/Short Talks Papers/Short Talks Panel Usability of Large Scale Peripheral and Ambient Displays Research-Based Web Guidelines: Public Systems Do They Make Better Websites? 1
6: From Data to Display: the Design and 30 Electronic Voting System Usability Issues Evaluation of a Peripheral Sound Display Moderators: Sanjay Koyani, - Benjamin Bederson, Bongshin Lee, Susan Allison •
1 for the Deaf 8: Robert Sherman, Paul Hermson • F. Wai-ling Ho-Ching, Jennifer Mankoff, National Cancer Institute, USA 00 University of Maryland, USA James A. Landay • UC Berkeley, USA Richard Niemi • Robert Bailey • University of Rochester, USA Heuristic Evaluation of Ambient Displays Computer Psychology, Inc., USA Jennifer Mankoff • UC Berkeley, USA Barbara Chaparro • Usability and Biometric Verification Anind Dey • Intel Research Berkeley, USA Wichita State University, USA at the ATM Interface Gary Hsieh, Scott Lederer • Melody Ivory • Lynne Coventry, Antonella De Angeli, UC Berkeley, USA University of Washington, USA Graham Johnson • NCR - Dundee UK Julie Kientz • University of Toledo, USA Sean Wheeler • Social Security Administration, USA For details of accepted short talks for this For details of accepted short talks for this session, please visit www.chi2003.org session, please visit www.chi2003.org after 10 February 2003. after 10 February 2003.
20 21 TECHNICAL PROGRAM WEDNESDAY 9 APRIL MORNING SESSIONS Design & Usability Papers Ethnography and User-centered Design Pointing and Manipulation
09 0 Designing a Mobile Terminal for Horse Aficionados Human On-Line Response to Target Expansion :
0 Jari Ijäs • Nokia, Finland Shumin Zhai • IBM Almaden Research Center, USA 0
Minna Isomursa • University of Oulu, Finland Stéphane Conversy, Michel Beaudouin-Lafon • 1 - Pekka Isomursu, Mika Mustonen • Nokia, Finland Université Paris-Sud, France 0:30 Kaisa Still • University of Oulu, Nokia, Finland Yves Guiard • Université de la Méditerranée, France
A User-Centric Approach to Designing Home An Interface for Creating and Manipulating Curves using a Network Interfaces High Degree-of-Freedom Curve Input Device Kook Hyun Chung, Ms.Kyung Soon Oh, Cheong Hyun Lee Tovi Grossman, Ravin Balakrishnan, Karan Singh • • Samsung, Korea University of Toronto, Canada Jae Hyun Park • Samsung Electronics, Korea Sunae Kim, Soon Hee Kim • Samsung, Korea Refining Fitts’ Law Models for Bivariate Pointing Beth Loring, Chris Hass • Johnny Accot, Shumin Zhai • American Instititutes for Research, USA IBM Almaden Research Center, USA
Using Ethnography to Design a Mass Detection Tool (MDT) for the Early Discovery of Insurance Fraud Thomas Ormerod, Nicola Morley, Linden Ball • Lancaster University, UK Charles Langley, Clive Spenser • Logic Programming Associates, UK
Ethnographic Interviews Guide Design of Website for Vehicle Buyers Lori Anschuetz, Stephanie Rosenbaum • Tec-Ed, Inc., USA
Papers Papers Digital Sociability Modeling User Behavior 1
1 Hardware Companions? -- What Online AIBO Discussion Cognitive Strategies and Eye Movements Used to Search :30 - 13:0 Forums Reveal about the Human-Robotic Relationship Hierarchical Computer Displays Batya Friedman, Peter H. Kahn, Jr., Jennifer Hagman • Anthony Hornof, Tim Halverson • University of Washington, USA University of Oregon, USA 0 Media Inequality in Conversation: How People Behave Predicting Human Interruptibility with Sensors: Differently When Interacting with Computers and People A Wizard of Oz Feasibility Study Nicole Shechtman • Scott Hudson, James Fogarty, Christopher Atkeson, SRI International/Stanford University, USA Daniel Avrahami, Jodi Forlizzi, Sara Kiesler, Johnny Lee • Leonard Horowitz • Stanford University, USA Carnegie Mellon University, USA
Designing Social Presence of Social Actors in Simple Cognitive Modeling in a Complex Human Computer Interaction Cognitive Architecture Kwan Lee • Dario Salvucci • Drexel University, USA Annenberg University of Southern California, USA Frank Lee • Rensselaer Polytechnic Institute, USA Clifford Nass • Stanford University, USA
22 23 TECHNICAL PROGRAM WEDNESDAY 9 APRIL MORNING SESSIONS Demonstrations/Short Talks Papers Panel Coordinated Multiple Views Large Displays The ”Magic Number 5:“ Is it Enough for Web Testing?
09 0 Fusion: Interactive Coordination of Fisheyes are Good for :
0 Diverse Data, Visualizations, and Large Steering Tasks Moderator: Nigel Bevan • 0
Mining Algorithms Carl Gutwin, Amy Skopik • Serco Usability Services, UK 1 - Chris North, Nathan Conklin, University of Saskatchewan, Canada 0:30 Kiran Indukuri, Varun Saini • Carol Barnum • Southern Virginia Polytechnic Institute and State Women Go With the (Optical) Flow Polytechnic State University, USA University, USA Desney Tan • Gilbert Cockton • Carnegie Mellon University, USA University of Sunderland, UK SILVER: Simplifying Video Editing Mary Czerwinski, George Robertson • Jakob Nielsen • With Metadata Microsoft Research, USA Nielsen Norman Group, USA A. Chris Long, Juan Casares, Jared Spool • Brad A. Myers, Rishi Bhatnagar, With Similar Visual Angles, Larger User Interface Engineering, USA Scott M. Stevens, Laura Dabbish, Displays Improve Spatial Performance Dennis Wixon • Dan Yocum, Albert Corbett • Desney Tan, Darren Gergle, Microsoft Corporation, USA Carnegie Mellon University, USA Peter Scupelli, Randy Pausch • Carnegie Mellon University, USA For details of accepted short talks for this session, please visit www.chi2003.org after 10 February 2003.
Papers Panel Special Area Session Designing Design Voting: User Experience – e-Learning Technology and Practice 1
1 Design-Oriented Human-Computer Organizers: :30 - 13:0 Interaction: Philosophy, Methodology, Moderator: Ted Selker • Lisa Neal • and Conduct MIT Media Lab, USA eLearn Magazine and EDS, USA Daniel Fallman • Gavan Lintern • Aptima, USA Umeå University, Sweden Eric A. Fisher • 0 Congressional Research Service, USA Speakers: Ambiguity as a Resource for Design Ben Benderson • Nancy Brennan • Plimoth Plantation, USA William Gaver, Jake Beaver, Human-Computer Interaction Lab, Steve Draper • University of Glasgow, UK Steve Benford • University of Maryland, USA Masaaki Kurosu • National Institute of University of Nottingham, UK Conny McCormack • Multimedia Education, Japan Los Angeles County, California, USA Ray Perez • Office of Naval Research Sense and Sensibility: Clifford Nass • Stanford University, USA Cognitive & Neural Science & Technology Evaluation and Interactive Art Division, USA Kristina Höök • Swedish Insitute of Jenny Preece • University of Maryland Computer Science, Sweden Baltimore County, USA Phoebe Sengers • Cornell University, USA Gerd Andersson • Swedish Insitute of Please see details on page 16. Computer Science, Sweden
22 23 TECHNICAL PROGRAM WEDNESDAY 9 APRIL AFTERNOON SESSIONS Papers/Short Talks Papers Issues in Software Development Designing Applications for Handheld Devices
1 Stuck in the Middle: The Challenges of User-Centered Pocket PiCoMap: A Case Study in Designing and Assessing 4:
30 Design and Evaluation for Middleware a Handheld Concept Mapping Tool for Learners
- 16 W. Keith Edwards, Victoria Bellotti • Kathleen Luchini, Chris Quintana, Elliot Soloway • Palo Alto Research Center, USA University of Michigan, USA :
00 Anind K. Dey • Intel Research Lab at Berkeley, USA Mark W. Newman • Palo Alto Research Center, USA Navigating in a Mobile XHTML Application Anne Kaikkonen, Virpi Roto • Harnessing Curiosity to Increase Correctness in Nokia Research Center, Finland End-user Programming Aaron Wilson, Margaret Burnett, Laura Beckwith, Mobile Computing in the Retail Arena Orion Granatir, Ledah Casburn, Curtis Cook • Erica Newcomb, Toni Pashley, John Stasko • Oregon State University, USA Georgia Institute of Technology, USA
For details of accepted short talks for this session, please visit www.chi2003.org after 10 February 2003.
Papers Papers Searching and Organizing Design for the Socially Mobile
1 Strategy Hubs: Next-generation Domain Portals with The Mad Hatter’s Cocktail Party: A Social Mobile Audio 6:
30 Search Procedures Space That Supports Multiple Simultaneous Conversations
- Suresh Bhavnani, Christopher Bichakjian, Paul Aoki, Matthew Romaine, Margaret Szymanski,
1 Timothy Johnson, Frederick Peck, Jennifer Schwartz, James Thornton, Daniel Wilson, Allison Woodruff • 8:
00 Victor Strecher • University of Michigan, USA Palo Alto Research Center, USA
Faceted Metadata for Image Search and Browsing Mobile Phones for the Next Generation: Device Ka-Ping Yee, Kirsten Swearingen, Kevin Li, Marti Hearst • Designs for Teenagers University of California, Berkeley, USA Alex Taylor • Digital World Research Centre/University of Surrey, UK How Do People Manage Their Digital Photographs? Sara Berg • Umeå University, Sweden Kerry Rodden • University of Cambridge, UK Richard Harper • Appliance Studio, UK Kenneth Wood • Microsoft Research Limited, UK Wan2tlk?: Everyday Text Messaging Rebecca Grinter • Palo Alto Research Center, USA Margery Eldridge • Image Semantics Ltd, UK
24 25 TECHNICAL PROGRAM WEDNESDAY 9 APRIL AFTERNOON SESSIONS Demonstrations/Papers Papers Tools for User-Centered Design Integrating Tools and Tasks
1 A Tool Supporting Capture and Analysis Taking Email to Task: The Design and 4:
30 of Field Research Data Using the Evaluation of a Task Management
- 16 Contextual Design Methodology Centered Email Tool Karen Holtzblatt, Hugh Beyer • Victoria Bellotti, Nicolas Ducheneaut, :
00 InContext Enterprises, Inc., USA Mark Howard, Ian Smith • Palo Alto Research Center, USA Streaming Format Software for Usability Testing UMEA: Translating Interaction Histories Mike Lister • NetAnalytic Limited, UK into Project Contexts Victor Kaptelinin • Are Informal Tools Better? Comparing Umeå University, Sweden DEMAIS, Pencil and Paper, and Author- ware for Early Multimedia Design Understanding Sequence and Reply Brian Bailey, Joseph Konstan • Relationships within Email Conversations: Department of Computer Science - A Mixed-Model Visualization University of Minnesota, USA Gina Danielle Venolia • Microsoft Research, USA Carman Neustaedter • University of Calgary, USA
Papers Papers/Short Talks Panel Techniques for On-screen Shapes, Psychology and Physiology Culture Issues and Mobile Text and Handwriting UI Design 1 Things Happening in the Brain While 6:
30 Using Pixel Rewrites for Humans Learn to Use New Tools Moderator: Aaron Marcus •
- Shape-Rich Interaction Yoshifumi Kitamura, Aaron Marcus and Associates, Inc., USA 1 Yoshihisa Yamaguchi • 8: George Furnas, Yan Qu •
00 University of Michigan, USA Osaka University, Japan Emilie W. Gould • Lally School of Hiroshi Imamizu • ATR, Japan Management, Rensselaer Polytechnic The Kinedit System: Affective Messages Fumio Kishino • Osaka University, Japan Institute, USA Using Dynamic Texts Mitsuo Kawato • ATR, Japan Pia Honold • Siemens, Germany Jodi Forlizzi, Johnny Lee, Scott Hudson • Masaaki Kurosu • National Institute of Carnegie Mellon University, USA For details of accepted short talks for this Multimedia Education, Japan session, please visit www.chi2003.org Christian Lindholm • Reflowing Digital Ink Annotations after 10 February 2003. Nokia Mobile Phones, Finland David Bargeron • Microsoft Research, USA Tomer Moscovich • Brown University, USA
24 25 TECHNICAL PROGRAM THURSDAY 10 APRIL MORNING SESSIONS Design & Usability Papers User Interfaces to Overwhelming Data Camera-based Input and Video Techniques
09 0 Using Converging Methods Across Disciplines to Guide the A Design Tool for Camera-based Interaction :
0 Redesign of a Large, Information-Rich Web Site Jerry Fails, Dan Olsen • Brigham Young University, USA 0
Susan J. Robinson • Centers for Disease Control and 1 - Prevention; Georgia Institute of Technology, USA Videography for Telepresentations 0:30 Bradford W. Hesse • Westat, USA Yong Rui • Microsoft Research, USA Abdul R. Shaikh • Anoop Gupta • Microsoft, USA School of Information, University of Michigan, USA Jonathan Grudin • Microsoft Research, USA
MiTAP for Real Users, Real Data, Real Problems A Low-Latency Lip-Synchronized Laurie Damianos, Steve Wohlever, Robyn Kozeroik, Videoconferencing System Jay Ponte • The MITRE Corporation, USA Milton Chen • Stanford University, USA
Designing the User Interface of a Data Collection Instrument for the Consumer Price Index Jean E. Fox • Bureau of Labor Statistics, USA
Developing an Airline Freight Management System: Meeting Airline and End-User Challenges Sam J. Racine, John C. Curtin • Unisys Coporation, USA
Papers Papers Web Usability New Directions in Video Conferencing 1
1 The Bull’s-Eye: A Framework for Web Application User Effects of Head-Mounted and Scene-Oriented Video :30 - 13:0 Interface Design Guidelines Systems on Remote Collaboration on Physical Tasks Betsy Beier, Misha W. Vaughan • Susan Fussell, Leslie Setlock, Robert Kraut • Oracle Corporation, USA Carnegie Mellon University, USA 0 Repairing Usability Problems Identified by the Cognitive GAZE-2: Conveying Eye Contact in Group Video Walkthrough for the Web Conferencing Using Eye-Controlled Camera Direction Marilyn Hughes Blackmon • University of Colorado, USA Roel Vertegaal, Ivo Weevers, Changuk Sohn, Muneo Kitajima • National Institute of Advanced Industrial Chris Cheung • Queen’s University, Canada Science and Technology (AIST), Japan Peter G. Polson • University of Colorado, USA The Impact of Avatar Realism on Perceived Quality of Communication in a Shared Immersive Virtual Environment The Bloodhound Project: Automating Discovery of Web Maia Garau, Mel Slater, Vinoba Vinayagamoorthy, Usability Issues using the InfoScentô Simulator Andrea Brogni, Anthony Steed, M. Angela Sasse • Ed Chi, Adam Rosien, Gesara Supattanasiri, University College London, UK Christiaan Royer, Amanda Williams, Celia Chow • Palo Alto Research Center, USA
26 27 TECHNICAL PROGRAM THURSDAY 10 APRIL MORNING SESSIONS Papers Demonstrations/Short Talks Panel Interaction Techniques for World Wide Web Evaluating Globally: Constrained Displays How to Conduct International or 09 0 Sparrow Web: Group-Writable Intercultural Usability Research : 0 Multimodal ”Eyes-Free” Interaction Information on Structured Web Pages 0
1 - Techniques for Wearable Devices Eric A. Bier, Kenneth Pier • Organiser: Laurie Roshak •
0:30 Stephen Brewster, Joanna Lumsden, Palo Alto Research Center, USA Sun Microsystems, USA Marek Bell, Malcolm Hall • University of Glasgow, UK For details of accepted short talks for this Moderator: Jared Spool • session, please visit www.chi2003.org User Interface Engineering, USA Peephole Displays: Handheld Computers after 10 February 2003. as Virtual Windows Vanessa Evers • Ka-Ping Yee, Marti Hearst • University of Amsterdam, Netherlands University of California, Berkeley, USA Rolf Molich • DialogDesign, Denmark Colleen Page • Halo: a Technique for Visualizing Microsoft Corporation, USA Off-Screen Objects Ann-Byrd Platt • Swisscom, Switzerland Patrick Baudisch • Microsoft Research, USA Ruth Rosenholtz • Palo Alto Research Center, USA
Papers Panel Special Area Session Between U and I Spam, Spam, Spam, Spam… Emotion and the How Can We Stop It? Design of New Technology 1
1 iStuff: A Physical User Interface Toolkit for :30 - 13:0 Ubiquitous Computing Environments Moderator: Jonathan Lazar • Organizer: Jodi Forlizzi • Rafael Ballagas, Meredith Ringel • Dept. of Computer and Information Carnegie Mellon University, USA Stanford University, USA Sciences, Towson University, USA
0 Maureen Stone • Speakers: StoneSoup Consulting, USA Elizabeth Churchill • Paul Hekkert • Jan Borchers • FX Palo Alto Laboratory, USA ID Studiolab TU Delft, The Netherlands Stanford University, USA Jenny Preece • University of Maryland Kees Overbeeke • Baltimore County, USA Eindhoven University of Technology, XWand: UI for Intelligent Spaces Hans deGraaff • The Netherlands Andrew Wilson, Steven Shafer • KPN Mobile, Netherlands Sara Kiesler • Microsoft Research, USA Batya Friedman • Carnegie Mellon University, USA University of Washington, USA Aaron Marcus • Two Worlds Apart: Bridging the Gap Joseph Konstan • Aaron Marcus and Associates, USA Between Physical and Virtual Media for University of Minnesota, USA Distributed Design Collaboration Please see details on Page 16. Katherine Everitt, Scott Klemmer, Robert Lee, James Landay • University of California, Berkeley, USA
26 27 TECHNICAL PROGRAM THURSDAY 10 APRIL AFTERNOON SESSIONS Papers Papers/Short Talks People at Leisure: Social Mixed Reality Recommender Systems and Social Computing
1 Exertion Interfaces: Sports over a Distance for Social Is Seeing Believing? How Recommender System Interfaces 4:
30 Bonding and Fun Affect Users’ Opinions
- 16 Florian Mueller • Dan Cosley, Shyong K. Lam, Istvan Albert, Media Lab Europe and MIT Media Lab, Ireland & USA Joseph A. Konstan, John Riedl • :
00 Stefan Agamanolis • Media Lab Europe, Ireland University of Minnesota, USA Rosalind Picard • MIT Media Lab, USA Recommending Collaboration with Social Networks: Where On-line Meets on the Streets: Experiences with A Comparative Evaluation Mobile Mixed Reality Games David McDonald • Martin Flintham, Steve Benford, Rob Anastasi, The iSchool, University of Washington, USA Terry Hemmings, Andy Crabtree, Chris Greenhalgh • University of Nottingham, UK For details of accepted short talks for this session, please visit www.chi2003.org after 10 February 2003. Lessons from the Lighthouse: Collaboration in a Shared Mixed Reality System Barry Brown, Ian MacColl, Matthew Chalmers, Areti Galani • University of Glasgow, UK Cliff Randell • University of Bristol, UK Anthony Steed • University College London, UK
CLOSING PLENA RY Emotion & Design
Last year, I got the CHI “lifetime achievement” award. Oops? Does that mean my lifetime was over? I resolved that if 1 Don Norman, Northwestern University & 6: Nielsen Norman Group 30 so, the only solution was to start a new life. -
1 Don Norman spends half his time with the Nielsen Norman group, half 8: The new life is emotion – emotion and design. Usable products don’t have to be ugly. In fact, the brain works
00 his time as Professor of Computer Science at Northwestern, half his time writing – his latest book, Emotion and Design, will be published in the differently when happy rather than anxious, so products can actually be easier to use if they give fun and pleasure, Fall of 2003 – and the remaining half of his time serving on company along with beauty. advisory boards and organizations, such as the Institute of Design. He In the past year I’ve been catching up on the scientific work in emotion. The result is a new theory of emotion, with is a fellow of lots of organizations, including ACM, a member of both implications for the development of autonomous machines and robots as well as to design. CHI and IDSA, and former lots of things, including VP of Advanced Technology at Apple Computer, Professor of first Psychology, then The theory suggests that emotion and cognition are inseparable, both essential for effective functioning. There are Cognitive Science, at University of California, San Diego, and even three levels of processing: The visceral is automatic, biological, and cross--cultural -- this is where attractiveness starts. President of a startup. He resides at jnd.org, in the Chicago suburbs. The behavioral level is all about doing things, about meeting expectations. This is the home of usability. The reflective level provides conscious analysis. This is the home of self-image and where cultural values and influences are felt. Each level has different, sometimes conflicting, lessons for design.
28 29 TECHNICAL PROGRAM THURSDAY 10 APRIL AFTERNOON SESSIONS Panel CHI Fringe The Next Revolution: Chair: Kristina Höök • Vehicle UI Design Swedish Institute of Computer Science,
1 Sweden 4:
30 Moderator: Aaron Marcus • To shape the CHI Fringe, join the discus- - 16 Aaron Marcus and Associates, Inc., USA sion at www.chiplace.org. :
00 Paul Allen Green • Univeristy of Michigan, USA Hideki Hada • Mitsubishi Motors, USA David Wheatley • Motorola Labs Applications Research Lab, USA
CLOSING PLENA RY Emotion & Design
Last year, I got the CHI “lifetime achievement” award. Oops? Does that mean my lifetime was over? I resolved that if 1 Don Norman, Northwestern University & 6: Nielsen Norman Group 30 so, the only solution was to start a new life. -
1 Don Norman spends half his time with the Nielsen Norman group, half 8: The new life is emotion – emotion and design. Usable products don’t have to be ugly. In fact, the brain works
00 his time as Professor of Computer Science at Northwestern, half his time writing – his latest book, Emotion and Design, will be published in the differently when happy rather than anxious, so products can actually be easier to use if they give fun and pleasure, Fall of 2003 – and the remaining half of his time serving on company along with beauty. advisory boards and organizations, such as the Institute of Design. He In the past year I’ve been catching up on the scientific work in emotion. The result is a new theory of emotion, with is a fellow of lots of organizations, including ACM, a member of both implications for the development of autonomous machines and robots as well as to design. CHI and IDSA, and former lots of things, including VP of Advanced Technology at Apple Computer, Professor of first Psychology, then The theory suggests that emotion and cognition are inseparable, both essential for effective functioning. There are Cognitive Science, at University of California, San Diego, and even three levels of processing: The visceral is automatic, biological, and cross--cultural -- this is where attractiveness starts. President of a startup. He resides at jnd.org, in the Chicago suburbs. The behavioral level is all about doing things, about meeting expectations. This is the home of usability. The reflective level provides conscious analysis. This is the home of self-image and where cultural values and influences are felt. Each level has different, sometimes conflicting, lessons for design.
28 29 ADDITIONAL ACTIVITIES
Additional activities are ACM SIGCHI EXHIBITS featured throughout the BUSINESS MEETING Exhibits provide an opportunity for confer- Wednesday, 9 April ence attendees to learn about a broad conference. All conference 18:30 – 19:30 spectrum of HCI offerings. They feature the attendees are welcome to The annual ACM SIGCHI Business Meeting latest in HCI-oriented products and services participate in these events. will be held after the last session of the day from commercial vendors, institutions, and on Wednesday. At this meeting, officers publishers. Exhibits are a wonderful way to promote your organization, network with LOCAL SIGS WORKSHOP will present ongoing SIGCHI programs and the HCI community, and recruit new talent. Monday, 7 April activities and then conduct a question and 9:00 – 17:30 answer session with the audience. Partici- pants interested in learning more about Exhibit Hours The Local SIGs Workshop is a one-day SIGCHI or participating in shaping Tuesday ...... 10:00 – 17:30 working meeting for SIGCHI Local SIGCHI’s future are encouraged to attend. Wednesday...... 08:30 – 17:30 Chapter representatives organized by Thursday...... 08:30 – 16:00 SIGCHI. Its goal is to get Local SIG representatives together and exchange ACM SIGCHI experiences, share successes, discuss Interested in Exhibiting? challenges and come up with good ideas. VOLUNTEER RECEPTION Contact If you are a member of a SIGCHI Wednesday, 9 April CHI 2003 Conference Office Local chapter make sure there is a repre- 19:45 – 21:00 Tel. +1 312 321 4096 or sentative from your chapter in the (Following ACM SIGCHI Business Meeting) Email: [email protected] meeting. ACM SIGCHI exists because of the con- tributions of time, energy, and resources RECRUITING BOARDS Contact given by the many volunteers who partici- A designated area in The Commons focus- Raquel O. Prates pate in running SIGCHI activities (including ese on recruiting. Organizations interested SIGCHI Vice-Chair for Local SIGs the CHI Conference). If you are one of the in recruiting new personnel can reserve email: [email protected] many volunteers who has helped SIGCHI space to display pertinent information on (reviewed papers, ran a newsletter for your the Recruiting Boards. The conference will NETWORKING RECEPTION local chapter, or otherwise gave of your collect resumes from interested persons and Monday, 7 April time and energy), OR if you are interested deliver them to authorized representatives of the recruiting organization. This is an 21:00 – 23:00 in becoming a volunteer and want to meet the SIGCHI board to talk about how you excellent opportunity for all conference par- Join us at a casual kick-off reception for can get involved, you are invited to attend ticipants to obtain valuable information on all CHI participants. Meet with old friends, this reception. industry opportunities and increase their make new acquaintances, and plan your networking with HCI professionals. time at CHI. Light snacks provided. Cash THE COMMONS bar. Relax before CHI 2003 gets up to Located in the Exhibit Hall on the first floor For information and for the cost to reserve speed! of the Convention Center, The Commons a 4’ x 3’ space on a Recruiting Board for your organization, contact: NEWCOMERS’ ORIENTATION is a large central area that is the site for all main conference breaks, Exhibits, Inter- Tuesday, 8 April active Posters, Recruiting Boards, Student Contact 10:30 – 11:30 Posters, and other interactive activities. You CHI 2003 Conference Office The Newcomers’ Orientation is a special will also find the Internet Room and the Tel. +1 312 321 4096 or session that immediately follows the Open- Message Boards. Seating areas make The Email: [email protected] ing Plenary Session. It offers an opportunity Commons the perfect place to meet with for those attending CHI for the first time old or new friends, enjoy food and SUITES to learn about SIGCHI and ACM. During beverages, or just relax between All reservations for hotel suites must be the orientation you will also learn how to sessions. made through the CHI Conference Office. navigate the conference and make session To reserve a suite, contact: choices. The Commons Hours +1 312 321 4096 or [email protected]. Saturday...... 15:00 – 19:00 CONFERENCE RECEPTION Sunday ...... 08:00 – 18:30 INFORMAL SPECIAL INTEREST Tuesday, 8 April Monday...... 08:00 – 18:30 19:30 – 22:30 Tuesday ...... 10:30 – 19:00 GROUPS (SIGs) Join us for an evening of fellowship, steel Wednesday...... 08:00 – 19:00 Find people who share your interest in a drums and tropical delicacies at the Thursday...... 08:00 – 16:30 topic by organizing an Informal SIG. Look Loggerhead Café in picturesque John U. for the Informal SIG board in the Com- Lloyd State Park. mons, sign up for a 90-minute time slot, and (optional) post a 1-page invitation to The Conference Reception is included with describe your topic. Anyone can spontane- Conference and Accompanying Persons ously organize or attend an Informal SIG. registration. Additional tickets may be pur- chased when you register or on site. Attendees are welcome to bring their chil- dren to the reception. Children are wel- come (see the registration form for the children’s ticket prices).
30 CHI 2OO3 — Advance Program ADDITIONAL ACTIVITIES
WALK-IN DEMONSTRATIONS Student Volunteer Application and There will be a mixture of off-computer CHI 2003 participants interested in show- Information activities to complement their technology ing their work in progress are encouraged While the deadline for applying is experiences. All CHIkids activities will be to use the Walk-In Demonstration area. A 25 January 2003, there is already a wait- led by a team of CHI volunteers with expe- limited number of Walk-In Demonstrations ing list. Historically, many people from the rience in technology, kids, and fun! may be scheduled in advance with the waiting list are accepted, so we encourage Demonstrations Co-Chairs (email: all potential volunteers to apply. Assistance will be provided by KiddieCorp, [email protected]). All other slots our experienced childcare facilitators. Each will be available on site on a first-come, Contact day, children will be able to choose from first-served basis. No advance submissions Erika Orrick and Dan Horn a variety of activities. The registration fee are required for this event. Student Volunteers Co-Chairs is US $100 per day, and includes lunch, Email: [email protected] snack, and a t-shirt. CHI 2003 will provide a flip chart and www.chi2003.org/volunteering.html some basic equipment including an IBM Child Care Program and PC and Apple Macintosh (both with built-in CHIKIDS TECHNOLOGY CAMP CHIkids Technology Camp Registration audio support) and a VCR. No external AND CHILD CARE PROGRAM The deadline for registration is 15 March speakers, external CD-ROM drives, or ZIP The Child Care Program and the CHIkids 2003. Registration forms are available at drives will be provided. Participants with Technology Camp are available during the www.chi2003.org. Space is limited, and more extensive needs should bring their conference for children between the ages there will be no on-site registration. There- own hardware and software. Participants of 6 months to 14 years old. Program fore, registration is on a first-come, first- from outside the United States who plan on details and age ranges for each program served basis. A waiting list will be formed shipping equipment, please contact: are described below. if all spaces are filled. Waiting list regis- trants will be notified if space becomes Contact available. Participants are not considered CHI 2003 Conference Office Child Care Program Sunday and Monday, registered until all appropriate fees are +1 312 321 4096 or paid. [email protected] 08:30 – 18:00 Tuesday, Wednesday, Thursday, 08:30 – 18:30 Contact STUDENT VOLUNTEERS For questions about the CHIkids Student Volunteers are integral to the suc- The Child Care Program, provided by Technology Camp Program: cess of each CHI conference. Students from KiddieCorp, offers fun-filled and develop- Sabrina Liao, CHIkids Co-Chair all disciplines are invited to be part of the mentally appropriate activities. Activities Email: [email protected] most exciting event in the HCI field. Many include exciting themes, group games, of the duties are not glamorous, but all music & movement, board games, story For questions about the provide opportunities to interact with time, dramatic play, and more. Our goal Child Care Program: CHI 2003 attendees from all parts of the is to provide your children with a com- KiddieCorp world. In return for their help at the con- fortable, safe and happy experience. The Email: [email protected] ference, Student Volunteers receive many Child Care Program is available Sunday Tel: +1 858 455 1718 benefits including free conference registra- through Thursday for children 6 months to Fax: + 1 858 455 5841 tion, some meals, a Conference Reception 6 years old, and on Sunday and Monday ticket, a Student Volunteer T-shirt, and an only for children 7 to 14 years old. The invitation to the Student Volunteer thank- registration fee is US $85 per day, and you party. Student Volunteers are respon- includes activities, lunch and snacks. Chil- sible for their own housing, travel to and dren ages 7 to 14 years may participate in from Fort Lauderdale, and those meals not the CHIkids Technology Camp on Tuesday provided. Reduced housing rates are often through Thursday. available for Student Volunteers. Student Volunteers will have access to the Student Volunteer Web site, which provides them CHIkids Technology Camp with the latest program information and Tuesday, Wednesday, Thursday, helps to create a community before the 08:30 – 18:00 conference. Volunteers must be undergrad- uate, Master’s, or PhD students during the CHIkids Technology Camp is a place 2002-2003 academic year. All students, where kids 6 to 14 years of age, regardless of discipline, are encouraged to adults, and technology come together with apply. No experience is required. We are common goals and do meaningful things. looking for enthusiastic, intelligent, reliable With the tools of technology, children can people. Volunteers must commit to a total be conference reporters, web designers, of 20 volunteer hours of work at the confer- multimedia storytellers, software testers, ence during 5 – 10 April 2003. conference attendees, and more! CHIkids combines the feeling of summer camp with the fun of technology, all as a part of this unique conference experience.
CHI 2OO3 — Advance Program 31 CONFERENCE INFORMATION
CHI 2003 is more to the HCI INTERNET ACCESS Contact for Information/Questions profession than just the leading Internet access will be available in The CHI 2003 Conference Office Commons. For internet access from guest 9:00 to 17:00 US CST technical forum. It provides rooms, please check with your assigned Tel: +1 312 321 4096 attendees with opportunities to hotel. Fax: + 1 312 673 6961 make new contacts and renew Email: [email protected] MESSAGE SERVICE old friendships with colleagues A telephone line for incoming calls will from around the world. be available at the Lobby Information Booth starting at 15:00 on 5 April 2003. GLOBAL RELATIONS ACCOMPANYING PERSONS During the conference, messages can be CHI 2003 welcomes Accompanying Per- taken for you at this number and posted on COMMUNITY LIAISONS the message board. You may also use the Community Liaison Chair sons of 18 years or older to the conference Marilyn Salzman, Salzman Consulting, USA to share in the excitement of the event. message board to post messages for other [email protected] Accompanying Persons registration is conference participants. US $100 each and includes access to The REGIONAL & Commons, Opening and Closing Plenary RECORDING PROHIBITED LANGUAGE LIAISONS Sessions, and the Conference Reception. The use of any type of audio or video Africa Please complete the appropriate section recording device is not permitted during Jacques Hugo, Usability Sciences of your registration form on behalf of the any part of the conference. The use of still Consulting, South Africa person(s) accompanying you. cameras is permissible; however, reprinting [email protected] photographs in print or electronic publica- tions is prohibited without the written per- Australia ALCOHOLIC BEVERAGES Penny Collings, Legal drinking age in Ft. Lauderdale is 21. mission of the people photographed. University of Canberra, Australia [email protected] ATTIRE/WEATHER SMOKING POLICY CHI conferences are casual dress. A light CHI conferences are smoke-free. There are Arab Gulf easily accessible outdoor areas at the Con- Adel M. Aladwani, jacket and/or sweater is suggested for the Kuwait University, Kuwait evenings. The Convention Center is air vention Center where smoking will be per- [email protected] conditioned and may be cool. Ft. Lauder- mitted. dale weather in April averages 75 degrees Asia F/24 degrees C. CELL PHONE COURTESY Masaaki Kurosu, National Institute of CHI 2003 requests that all cellular phones, Multimedia Education, Japan [email protected] THE CHI STORE pagers and other equipment with audible Conference t-shirts, mugs, publications and alarms be turned off in all sessions as a Asian Subcommittee: videos will be sold at the CHI Store courtesy to the presenters and to the other China located near Registration in Exhibit Hall B attendees. Guozhong Dai, Xiaolan Fu, of the Broward County Convention Center. Chinese Academy of Sciences, China The CHI Store opens at 12:00 noon on SPECIAL NEEDS AND ACCESS Both can be reached at: [email protected] Sunday, and will be open The conference registration form includes registration hours. space for any special needs you may have. Malaysia Information about special directions for Halimahtun M. Khalid, Universiti Malaysia INFORMATION BOOTHS persons with impaired mobility, sign lan- Sarawak (Unimas), Malaysia Information Booths will be located Exhibit guage services, interpreters, dietary restric- [email protected] Hall B near Registration in the Convention tions, or other assistance is available upon request. If you need special assistance, Singapore Center. Local representatives will be avail- Kee Yong Lim, Nanyang Technological able to answer your questions regarding please contact the Conference Office. See University, Singapore local attractions, tours and dining options. contact information in next column. [email protected]
Korea Information Booth Hours TIME All times listed in this Advance Program Jinwoo Kim, Yonsei University, Korea Saturday...... 15:00 – 19:00 [email protected] are US Eastern Time Zone time / GMT -5 Sunday through unless otherwise noted. Japan Wednesday...... 08:00 – 17:30 Yasuyuki Sumi, ATR Media Information CURRENCY EXCHANGE Science Laboratories, Japan Thursday...... 08:00 – 16:30 Ft. Lauderdale airport offers an exchange [email protected] service located in Terminal 2 between the ELECTRICAL POWER Thailand hours of 07:30 and 17:00 and in the Cus- It is ACM SIGCHI policy to use the local Jantawan Noiwan, Thawatchai Piyawat, toms area, lower level Terminal 4, during power source. In Ft. Lauderdale, electricity Prince of Songkla University, Thailand international inbound flights. Both can be reached at: is supplied at 120 Volt, A.C., single phase, [email protected] 60 cycle. CHI 2003 does not provide Miami airport offers an exchange service power converters, extension cords power located on the second floor of Concourse India strips, or other electric accessories. Apala Lahiri Chavan, E, next to the airport’s hotel. It is available Human FactorsInternational, India 24 hours and be reached by calling [email protected] +1 305 876 0040.
32 CHI 2OO3 — Advance Program TRAVEL INFORMATION
Europe TRAVEL TO CHI 2OO3 Parking Facilities Gerrit Van der Veer, Vrije Universiteit, For your convenience, CHI 2003 has The Broward County Convention Center The Netherlands has a parking garage available for a fee [email protected] partnered with Apollo Travel to provide you with the lowest prices in airfare and of US $12 a day. Europe Subcommittee: car rentals. Apollo Travel Management has Eastern Europe negotiated directly with major airlines Travel Tips Costin Pribeanu, Researcher, Romania and rental car agencies. Their 24-hour We suggest you contact your airline carrier [email protected] on-line booking site will search out the to confirm their services, schedules, meals, cheapest fares – included negotiated, pub- preflight airport arrival times, baggage Northern Europe Morten Harning, Dialogical ApS/ lished and web-only fares. You can make restrictions and other travel-related ques- Open Business Innovation, Denmark your travel arrangements now by visiting tions that you may have. Most carriers [email protected] www.chi2003travel.com. have information posted on their Web sites to assist travelers in making their flights as Southern Europe uncomplicated as possible. You may also Fabio Paternò, ISTI-C.N.R., Italy wish to contact your local airport to verify [email protected] Travel into Fort Lauderdale parking availability and restrictions. The Ft. Lauderdale/Hollywood Interna- English Speaking Europe Andrew Monk, University of York, UK tional Airport is only seven minutes away Additional Information [email protected] from the Broward County Convention Center and surrounding major hotels. The Greater Ft. Lauderdale Convention and French Speaking Europe Tourism Bureau can be accessed by visiting Philippe Palanque, LIIHS-IRIT, Université Paul Taxis and Shuttle Service www.sunny.org. Sabatier (Toulouse 3), France Taxi cab stands are centrally located at [email protected] the airport and major hotels. A taxi German Speaking Europe ride from the Ft. Lauderdale Airport to Bro- Jürgen Ziegler, Fraunhofer IAO, Germany ward County Convention Center is approxi- [email protected] mately US $6. Yellow Cab/Checker can be reached at +1 954 777 7777. Spanish Speaking Europe José J. Cañas, University of Granada, Spain [email protected] Airport Express, a shared-ride service, offers transportation to the Broward County European Association of Cognitive Convention Center for US $8 per person. Ergonomics (EACE) Kiosks are located outside of each termi- Elly Lammers, nal’s baggage claim area. Reservations Vrije Universiteit, The Netherlands can be made in advance by calling [email protected] +1 954 561 8888.
Latin America Jaime Sanchez, University of Chile, Chile Simone Diniz Junqueira Barbosa, Travel into Miami PUC-RIO, Brazil Both can be reached at: The Miami International Airport (MIA) is [email protected] approximately 45 minutes away from the Broward County Convention Center and North America surrounding major hotels. The MIA Info Line Bowden Wise, is +1 305 876 7000. General Electric Global Research, U.S.A [email protected] Taxis and Shuttle Service Taxis and SuperShuttle vans are available New Zealand 24 hours per day. Taxis are available on Mark Apperley, the arrival and departure levels at MIA. University of Waikato, New Zealand Taxi fare from MIA to Broward County [email protected] Convention Center can range from US $60 – US $80. DOMAIN LIAISONS Gaming Staffan Björk, SuperShuttle vans can be found on the PLAY, Interactive Institute, Sweden ground level of the terminal building, out- [email protected] side the baggage claim area. Reservations are not needed for SuperShuttle or taxi service originating at MIA. SuperShuttle charges approximately US $25 for one way service from Miami airport to Broward County Convention Center. The telephone number for SuperShuttle is +1 800 874 8885.
CHI 2OO3 — Advance Program 33 HOTELS & MAP
The CHI 2003 Housing Bureau will be pro- . d v Doubletree viding the hotel housing service for all the l Las Olas B B lvd. A1A Oceanfront Hotel delegates booking accommodations at the l a r CHI 2003 conference hotels. Housing forms e d e may be submitted online, by fax or by F 736 mail. Reservations at the special Fort Lauderdale Radisson Bahia Marina Marriott conference rates will not be accepted 17th Street Mar Beach Resort directly by the hotels. See form on facing Amerisuites page. Sheraton Yankee Fort Lauderdale Clipper Beach Hotel 84 24 th St The Housing Registration Form is also avail- reet A1A able on the CHI Conference Web site, Greater Fort Lauderdale Best Western www.chi003.org. Please use this form to Hollywood Int’l Airport Oceanside make your housing arrangements through Embassy Suites Fort Lauderdale Broward County Convention Center the Housing Bureau. Telephone reserva- ATLANTIC tions will not be accepted. Please do not OCEAN use more than one method of submitting your reservation; this may result in multiple reservations. CHANGES & CANCELLATIONS CONVENTION CENTER DEADLINES AND FEES The Convention Center Address is: SPECIAL CONFERENCE RATES Submit any changes or cancellations to the 1950 Eisenhower Boulevard Special reduced hotel rates have been CHI 2003 Housing Bureau via fax, postal Fort Lauderdale, Florida 33316 negotiated at the conference hotels and are mail or email at [email protected]. Tel: +1 954 765 5900 available on a first-come, first-served basis Cancellations received after 7 March 2003 through the CHI 2003 Housing Bureau. will be assessed a US $100 processing FORT LAUDERDALE Your choice of hotel will be honored as fee. Early departures and changes after Fort Lauderdale offers an unsurpassed com- space permits. Please note that reservations 7 March are subject to penalty fees set by bination of cultural, recreational, and edu- at the special conference rates will not be the hotel(s). A charge of the first night’s cational amenities. The world famous Fort accepted directly by the hotels. The room and tax will be applied if you do not Lauderdale Beach, the downtown River- CHI 2003 Housing Bureau will inform you cancel your reservation and do not arrive walk, the Center for the Performing Arts by fax, email or postal mail of your hotel at your confirmed hotel on your scheduled and the Museum of Art, and Las Olas assignment within seven (7) days receipt arrival date. Boulevard, are just a few places to relax of your housing form. Rates do not include before or after CHI 2003. With 3,000 applicable taxes, currently 11%. CHI 2003 hours of annual sunshine here, and an CONFERENCE HOTELS average temperature of 77F (25C), A credit card number is necessary to All hotels are within 2 miles of the Broward relaxing is easy. reserve each room. No advance is County Convention Center. CHI is also necessary. Credit cards will be charged providing shuttle service between all con- The main conference hotel is the Fort Lau- upon actual check-in or late cancellation. ference hotels and the Broward County derdale Marina Marriott. Situated on the Convention Center. For more information Intracoastal Waterway, the Marina Mar- CHECK-IN & on guest services and amenities offered by riott is opposite the conference facility, CHECK-OUT TIMES each hotel, please visit the websites listed just three minutes from the Fort Lauderdale Check-in time ranges between 15:00 and below. business district, and one mile from the 16:00 at all conference hotels. However, beaches. the hotels will make every effort to accom- AmeriSuites Ft. Lauderdale modate earlier arrivals. Check-out time www.amerisuites.com/hotels/ajfz.shtml CHI 2003 takes place in Broward County falls between 11:00 and 12:00 at each Convention Center, next to Port Everglades, conference hotel. Best Western Oceanside Inn the world’s second largest cruise port. If www.bestwestern.com/prop_10212 you have some free time after the con- HOTEL RESERVATION ference, sightseeing cruises on the Intra- DEADLINE Doubletree Oceanfront Hotel coastal Waterway take just a few hours. Friday, 7 March 2003 www.doubletree.com Day cruises to the Bahamas and longer trips also leave from Port Everglades. With The deadline date for hotel reservations is Embassy Suites Ft. Lauderdale its reputation as a point of departure for Friday 7 March, 2003. Please note that www.embassysuites.com people seeking new horizons, Fort Lauder- if the conference blocks fill early, every dale is the ideal place for CHI 2003 to set attempt will be made to secure comparable Ft. Lauderdale Marina Marriott sail to explore its own New Horizons. hotels for any overflow requests. The hous- Conference Headquarters Hotel ing service will try to accommodate all res- www.marriott.com ervation requests through 27 March, 2003 on a space and rate available basis. Radisson Bahia Mar Resort www.radisson.com/hoteldirectory/
Sheraton Yankee Clipper Hotel www.starwood.com/sheraton/
34 CHI 2OO3 — Advance Program M R O F T S E U Q E R N O I T A V R E S E R G N I S U O H Conference Dates: April 5-10, 2003 Hotel Reservation Deadline: March 7, 2003
Online Registration: www.chi2003.org Mail Form to: FAX: +1 954 765 4414 or +1 954 765 4197 CHI Housing Bureau c/o Greater Fort Lauderdale E-MAIL: [email protected] Convention & Visitors Bureau PHONE: +1 877 664 4774 (Telephone reservations not accepted) 1850 Eller Drive, Ste. #303 CHECK ONE: Attendee Exhibitor Fort Lauderdale, FL 33316
HOTEL PREFERENCE Official CHI 2OO3 Hotels Distance to Single Double Triple Quad Rank 1-11 Conference 1 preson/1 bed 2 presons/1-2 beds 3 presons/2 beds 4 presons/ 2 beds
Amerisuites 1.25 mi. $135.00 $135.00 $145.00 $155.00
Best Western Oceanside 1.50 mi. $125.00 $125.00 $135.00 $145.00
Doubletree Oceanfront Hotel 1.75 mi. $152.00 $152.00 $172.00 $172.00
Embassy Suites 1.00 mi. $159.00 $159.00 $169.00 $179.00
Ft. Lauderdale Marina Mariott 0.50 mi. $133.00 $143.00 $153.00 $163.00
Radisson Bahia Mar Resort 1.50 mi. $159.00 $169.00 $179.00 $189.00
Sheraton Yankee Clipper 1.50 mi. $152.00 $152.00 $167.00 $182.00
Participant Attending: # of Persons in Room:
Room Type (i.e. Single, Double, etc.): Sharing Room With: Special Requests (i.e. handicapped room, smoking preference, etc.):
Arrival Date: Time: Departure Date:
Credit Card:
Type: Number: Exp. Date:
Card Holder Name: Signature:
Send Confirmation to:
Name: Company Name or Institution:
Address:
City, State, Postal Code, Country:
Home Phone: Business Phone:
Fax: Email:
INSTRUCTIONS Complete ONE housing form for EACH ROOM requested. Phone Cancellation Policy: All cancellations must be received in writing and will reservations are not accepted. ALL reservations MUST be made through be issued a cancellation date and number. Cancellations made after the CHI Housing Bureau OR online at www.chi2003.org. If booking 7 March 2003 (30 days prior to arrival) will result in a US $100 online, be sure to print a copy of your acknowledgement. If you do not non-refundable penalty, and may also result in forfeiture of one-night’s receive an acknowledgement number, the CHI Housing Bureau did NOT lodging rate charged at your hotel’s discretion. receive your reservation. An acknowledgement of your reservation request will be sent to you via e-mail or fax by the CHI Housing Bureau Changes/Early Departure Policy: Access your reservation online at within two weeks. Check the accuracy of your acknowledgement. You www.chi2003.org OR contact the CHI Housing Bureau in writing via will NOT receive a separate confirmation from your hotel. fax, e-mail, or post through 1 April 2003. Please reference your acknowledgement number. An early departure penalty of one-night's room Booking Policy: Room reservations will ONLY be held when guaranteed rate plus tax may be charged at your hotel's discretion. by a valid credit card. Contact the CHI Housing Bureau to make payment arrangements by check. Shuttle service is included from all official CHI hotels. Rates do not include 11% tax. CONFERENCE REGISTRATION
Registrations are accepted by postal or ACCOMPANYING PERSONS CONFIRMATION express mail or fax. You may also CHI 2003 welcomes Accompanying Allow up to two weeks for mailed confirma- register online at Persons (an adult 18 years and older tion of your registration. CHI 2003 cannot to the conference). Accompanying Persons fax or email confirmations. If your registra- www.chi2003.org. can be registered for US $100 each. Fee tion form is received after 20 March 2003, includes access to The Commons, Opening you will not receive confirmation prior to Telephone registrations will not be and Closing Plenary Sessions, and the your arrival. accepted. On-site registration hours Tuesday evening Conference Reception. are noted below. REFUND REQUESTS CONFERENCE RECEPTION Refund requests must be submitted in writ- CONFERENCE FEES TICKETS ing and must be received at the Registra- Member: If you are a member of ACM or Conference participants and registered tion Office on or before Monday, ACM SIGCHI you qualify for the member Accompanying Persons will receive a 24 March 2003. A US $75 cancellation registration fee. reception ticket in their registration packet. fee will be deducted to cover processing Additional reception tickets are available costs. CHI 2003 cannot accept refund Non-Member: Included in the registration for US $50 on the advance registration requests after 24 March 2003. fee for non-members is a one year member- form. Reception tickets are available at ship in ACM and ACM SIGCHI. a reduced rate of US $25 for children REGISTRATION TRANSFERS 7-12 years or age. Children aged 6 and If you cannot attend, your registration may Student: Full time students qualify for the younger are free. be transferred by giving a colleague a student registration fee. Students must pro- letter authorizing the transfer. The letter vide proof of full-time status, such as a CONFERENCE REGISTRATION must be presented at registration on-site. student identification card, at the time of DEADLINES registration. Early Deadline: Thursday 20 February MERCHANDISE 2003, 24:00 US ET / GMT -5 Pre-ordered merchandise may be picked up in the registration area until 13:00 on Payment: Registration forms must be The early registration discount deadline is Thursday 10 April. Unclaimed pre-ordered accompanied by payment. Participants 20 March, 2003. To qualify for the great- merchandise will be sold at the CHI Store may pay for their conference registration est discount, forms must be received by this after this time. by check, international money order or date. Early registration is important since credit cards (VISA, MasterCard or popular tutorials fill up quickly! American Express). Late Deadline: Thursday, 20 March Please make checks and money orders 2003, 24:00 US ET / GMT -5 payable to ACM/CHI 2003. Wire trans- The last day to register in advance is 20 fers, purchase orders and government March, 2003. If your registration form is vouchers will not be accepted. received at the Registration Office after this date, you will be charged the on-site reg- TUTORIAL REGISTRATION istration fee and you will not receive a Evening, half-day and full-day tutorials confirmation prior to the conference. are offered 5-7 April, 2003. There is a separate fee for each tutorial. On-Site Registration Hours Registration for tutorials is limited and Saturday, 5 April ...... 15:00 – 19:00 assigned in the order received. Tutorial Sunday, 6 April ...... 08:00 – 17:30 availability information may be found at www.regmaster.com/chi2003. Monday, 7 April ...... 08:00 – 21:30 Tuesday, 8 April...... 08:00 – 17:30 WORKSHOP REGISTRATION Wednesday, 9 April ...... 08:00 – 17:30 Workshops are held on 6-7 April, 2003. Thursday, 10 April ...... 08:00 – 14:00 Workshop participation fees are US $150 for a one-day workshop or US $300 for a Conference Registration Includes: two-day workshop. • Three days of Technical Sessions • Conference Proceedings • Extended Abstracts • CHI 2003 DVD • Conference Reception Ticket • Coffee Breaks • Exhibit Entrance • Networking Reception
36 CHI 2OO3 — Advance Program M R O F N O I T A R T S I G E R Mail Form to: First Name: Last Name: CHI 2OO3 Registration Company Name or Institution: 61 Alafaya Woods Blvd., #199 Oviedo, FL 32765 USA
Address: Note: Same address applies to express mail or courier. City, State, Postal Code, Country: or FAX to: + 1 407 366 4138 Telephone: Fax: Online Registration at: Email: www.chi2003.org
FEES in US DOLLARS On or Before 20 February, 2003 21 February - 20 March, 2003 After 20 March, 2003* (Please circle the appropriate fee) Student Member Non-Member Student Member Non-Member Student Member Non-Member
Conference Fee (CF) Only $135 $485 $635 $155 $685 $835 $175 $885 $1035
Each Half-Day Tutorial (with CF) $130 $295 $295 $150 $345 $345 $170 $395 $395
Each Full-Day Tutorial (with CF) $260 $590 $590 $300 $690 $690 $340 $790 $790
Each Half-Day Tutorial (without CF) $195 $355 $355 $215 $405 $405 $235 $455 $455
Each Full-Day Tutorial (without CF) $390 $710 $710 $430 $810 $810 $470 $910 $910
*No confirmation provided prior to on-site. I do NOT want ACM SIGCHI Membership included I am a member of ACM or SIGCHI, my Membership number is: in the non-member conference fee. I do NOT want my name on a mailing list given or sold to outside organizations. I am a full-time student and will provide proof of current student status I would like to have Child Care Program information. with my registration. Where did you hear about CHI 2OO3 (check all that apply). This is my first time attending CHI.
CHI 2OO2 Attendee Call Booklet Radio I have special needs (explain below or on an attached sheet): Poster Web site Advertisement**
**What Publication? :
TUTORIAL SELECTION Units Tutorial Numbers PAYMENT COMPUTATION Saturday Evening 1 1 2 3 Conference Fee Sunday Full-Day 2 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Half-Day & Evening Tutorials: ____ x US $______Monday Morning 1 18 19 Full-Day Tutorials: ______x US $______Monday Afternoon 1 20 21 CEU fee per Tutorial Unit: ____ x US $5 Monday Full-Day 2 22 23 24 25 26 27 28 29 30 31 32 Workshop Fee (accepted registrants only) Monday Evening 1 33 34 35 Accompanying Person (includes reception) US$100 TOTAL UNITS Acc. Person’s Name: 2nd Choices Saturday: Sunday: Monday: Extra Reception Ticket(s): ____ x US $50 7-12 yrs. old Reception Ticket: ____ x US $25 For CEU credits, please provide your social security number or other personal ID#: Extra Proceedings: ____ x US $50 Extra Extended Abstracts: ____ x US $25 CEU credit is optional. Extra DVD(s): ____ x US $15 Compute appropriate CEU fees in payment computation section. Mugs: ____ x US $7.50 WORKSHOPS (please circle workshop numbers) T-Shirts:* M L XL ____ x US $20 Sunday & Monday US $300 1 2 3 Free DVD with registration! Sunday Only US $150 4 5 6 7 8 9 10 TOTAL FEES ENCLOSED $ Monday Only US $150 11 12 13 14 15 16 17 Workshops are open to Accepted Registrants Only (see page 14). *Circle shirt size. Conference is not responsible for unclaimed merchandise.
Forms without payments will not be processed. Make checks and money orders payable to ACM/CHI2003. Card Number: Exp. Date: Bank (Wire) transfers, purchase orders and government vouchers will not be accepted. Credit card charges will be processed at the US dollar fee. If paying by Visa, Cardholder’s Name: MasterCard, Eurocard, or American Express, please provide the credit card information in full to avoid delays. Cardholder’s Signature: CONFERENCE COMMITTEES
MANAGEMENT Mentoring Co-Chairs For general inquiries, please contact Conference & Technical Program Co-Chairs Michael Muller, IBM Research, USA the conference office. Contact email Gilbert Cockton, M. Angela Sasse, University College London, UK addresses for all committee members can University of Sunderland, UK Panu Korhonen, Panels Co-Chairs be found on the CHI 2003 website at: Nokia Research Center, Finland Eric Bergman, Sun Microsystems, USA Arnie Lund, Microsoft, USA www.chi2003.org/ SIGCHI CMC Liaison conference_committee.html Thea Turner, Motorola Labs, USA Papers Co-Chairs Victoria Bellotti, Palo Alto Research Center, USA ACM SIGCHI Program Director Tom Erickson, IBM T. J. Watson Research Center, Erica Johnson, ACM, USA USA CHI 2OO3 OFFICE 401 N. Michigan Avenue ACM SIGCHI Vice Chair for Conferences Short Talks & Interactive Posters Co-Chairs Chicago, IL 60611, USA Michael Tauber, Staffan Björk, PLAY, Interactive Institute, Sweden University of Paderborn, Germany Jan Gulliksen, Uppsala University, Sweden phone: +1 312 321 4096 Chief Operations Officer Special Area Chair - e-learning fax: +1 312 673 6961 Heiko Röttinger, clear concepts, Austria Lisa Neal, EDS, USA email: [email protected]
OPERATIONS Special Area Chair - Emotion Local Arrangements Liaison Jodi Forlizzi, Carnegie Mellon University HCII Theresa Muth, Motorola, USA and School of Design, USA
CHI Communities Liaison Special Area Chair - Mass Communication and Marilyn Salzman, Salzman Consulting, USA Interaction Nico Macdonald, Spy, UK Publications Liaison Alan Wexelblat, HOVIR, USA Special Interest Groups Co-Chairs Rolf Molich, DialogDesign, Denmark Reviewers Liaison Carolyn Snyder, Snyder Consulting, USA Garrett Dworman, Pantheon Consulting, USA Student Posters Co-Chairs Student Volunteers Co-Chairs Penny Collings, Dan Horn, University of Michigan, USA University of Canberra, Australia Erika Orrick, Code Usable, USA Raquel Oliveira Prates,Universidade do Estado do Rio de Janeiro, Brazil Technology Support Liaison Brian Amento, AT&T Labs - Research, USA Tutorials Co-Chairs Andreas Girgensohn, Web Liaison FX Palo AltoLaboratory, USA Matt Jones, University of Waikato, New Zealand Alison Lee, IBM T.J. Watson Research Center, USA
TECHNICAL PROGRAM Workshops Co-Chairs Child Care and CHIKids Co-Chairs Jonathan Lazar, Towson University, USA Sabrina Liao, University of Maryland, USA Kumiyo Nakakoji, University of Tokyo, Japan Lieselotte van Leeuwen, University of Sunderland, UK STAFF Publications Design CHIplace Co-Chairs Dale Horstman, Process 39, USA Kristina Höök, Swedish Institute of Computer Science, Sweden Publicity Coordinator Martin Svensson, Rosemary W. Stevens, Swedish Institute of Computer Science Sweden Ace Public Relations, USA
Demonstrations Co-Chairs Registration Anind Dey, Intel Research, Berkeley, USA Carole Mann, Registration Systems Lab, USA Laurence Nigay, University of Grenoble, France Sponsorship Coordinator Design and Usability Co-Chairs Carol Klyver, Foundations of Excellence, USA Turkka Keinonen, University of Art and Design Helsinki UIAH, Finland Web Site John Rieman, Alfred Speredelozzi, Nokia Mobile Phones, Finland Diamond Bullet Design, USA
Development Consortium Chair Reviewing Software Nico Macdonald, Spy, UK James Stewart Precision Systems, USA Interactionary Co-Chairs Michael Atyeo, Neo Insight, Canada Alex Little, Tivoli Systems, USA
38 CHI 2OO3 — Advance Program CONFERENCE COMMITTEES
CONFERENCE PARTNERS United States Kentucky, Alabama & Tennessee: KATCHI ACM SIGCAPH California: BayCHI, LA-SIGCHI , OCCHI, ACM SIGDOC SanD CHI ACM SIGGRAPH Colorado: Rocky Mountain CHI ACM SIGGROUP Connecticut: ConnCHI ACM SIGWEB District of Columbia: DC_CHI Georgia: CHI-Atlanta Association Francophone d’Interaction Illinois: CHI-Squared Homme-Machine (AFIHM) Iowa: CHI ISU Austrian Computer Society Massachusetts: LowellCHI, GB/SIGCHI British HCI Group (BCS) Michigan: MOCHI European Association of Minnesota:TwinCHI Cognitive Ergonomics (EACE) Missouri:KC-CHI, GatewayCHI German Society for Informatics (GI) New York: CornellCHI, NYC-CHI Human Communication Group [HCG] North Carolina: TriCHI of the IEICE of Japan Ohio: BuckCHI, MOCHI Swedish Interdisciplinary Interest Group for Oregon: CHIFOO Human-Computer Interaction (STIMDI) Pennsylvania: PhiCHI, SIGCHI PGH Texas: CHI-Austin, Lone Star CHI Utah: NUCHI LOCAL SIGCHI CHAPTERS Virginia: GMU SIGCHI Africa Washington: Puget Sound SIGCHI, South Africa: CHI-SA University of Washington SIGCHI Wisconsin: Milwau-CHI Americas (outside USA) Brazil: Brazil CHI Canada:CapCHI, ToRCHI, VanCHI, WatCHI Chile: SIGCHI Chile Mexico: CHI-MEXICO
Asia / Pacific China: SIGCHI China India: CHI Bombay, CHI-SouthIndia Korea: SIGCHI Korea New Zealand: SIGCHI_NZ
Europe Austria: SIGCHI Austria Belgium: BelCHI Bulgaria: BulSIGCHI Czech Republic: Czech SIGCHI Denmark: SIGCHI.DK Finland: SIGCHI Finland France: Toulouse SIGCHI Germany: German SIGCHI Italy: SIGCHI Italy Netherlands: SIGCHI.NL Norway: SIGCHI Norway Poland: Poland SIGCHI Portugal: Universidade Fernando, Pessoa SIGCHI Romania: RoCHI Russia: Russia SIGCHI Spain: CHISPA Sweden: STIMDI, West Sweden CHI Switzerland: SwissCHI Israel: IsraCHI
CHI 2OO3 — Advance Program 39 NOTES
For the most current conference information see the CHI 2003 Web sites at:
www.chi2003.org www.chiplace.org
40 CHI 2OO3 — Advance Program CONFERENCE SPONSORS
CHAMPIONSHIP SPONSORS CHI 2003 gratefully acknowledges its sponsor program participants. The generosity of these organizations enables the conference to provide technical content and operational services that otherwise might not be possible.
Sponsorship Invitation There are many benefits to sponsoring the CHI Conference, and sponsorships are still available.
To receive a formal sponsorship invitation, contact:
Carol Klyver, Sponsorship Coordinator Tel: +1 650 738 1200 Email: [email protected]
CONTRIBUTING SPONSORS ACM 1515 Broadway New York, New York 10036 – 5701 USA
The CHI 2003 Conference is sponsored by ACM’s Special Interest Group on Computer-Human Interaction (ACM SIGCHI). ACM, the Association for Computing Machinery, is a major force in advancing the skills and knowledge of Information Technology (IT) professionals and students throughout the world. ACM serves as an umbrella organization offering its 71,000 members a variety of forums in order to fulfill its members’ needs, the delivery of cutting- edge technical information, the transfer of ideas from theory to practice, and opportunities for information exchange. Providing high quality products and services, world-class journals and magazines; dynamic special interest groups; numerous “main event” conferences; tutorials; workshops; local special interest groups and chapters; and electronic forums, ACM is the resource for lifelong learning in the rapidly changing IT field.
The scope of SIGCHI consists of the study of the human- computer interaction process and includes research, design, development, and evaluation efforts for interactive computer systems. The focus of SIGCHI is on how people communicate and interact with a broadly defined range of computer systems. SIGCHI serves as a forum for the exchange of ideas among computer scientists, human factors scientists, psychologists, social scientists, system designers, and end users. Over 5,000 professionals work together toward common goals and objectives.
Membership Information Please contact ACM’s Member Services Department online: www.acm.org
In USA & Canada Tel.: +1 800 342 6626 Or: +1 212 626 0500 Fax: +1 212 944 1318 Email: [email protected] Write: ACM Member Services PO Box 11414 New York, NY 10286-1414 5-1O April 2OO3 USA Ft. Lauderdale Florida, USA