ACM 1515 Broadway New York, NY 10036-5701 USA

The CHI 2002 Conference is sponsored by ACM’s Special Int e r est Group on Computer-Human Int e r a c t i o n (A CM SIGCHI). ACM, the Association for Computing Machinery, is a major force in advancing the skills and knowledge of Information Technology (IT) profession- als and students throughout the world. ACM serves as an umbrella organization offering its 78,000 members a variety of forums in order to fulfill its members’ needs, the delivery of cutting-edge technical informa- tion, the transfer of ideas from theory to practice, and opportunities for information exchange. Providing high quality products and services, world-class journals and magazines; dynamic special interest groups; numerous “main event” conferences; tutorials; workshops; local special interest groups and chapters; and electronic forums, ACM is the resource for lifelong learning in the rapidly changing IT field.

The scope of SIGCHI consists of the study of the human-computer interaction process and includes research, design, development, and evaluation efforts for interactive computer systems. The focus of SIGCHI is on how people communicate and interact with a broadly-defined range of computer systems. SIGCHI serves as a forum for the exchange of ideas among com- puter scientists, human factors scientists, psychologists, social scientists, system designers, and end users. Over 4,500 professionals work together toward common goals and objectives.

Membership Information Sponsored by ACM’s Special Interest Group on Computer-Human Interaction (ACM SIGCHI) Please contact ACM’s Member Services Department online: www.acm.org Official Conference Site www.acm.org/chi2002

Interactive Online Forum Tel.: +1 800 342 6626 www.chiplace.org Or: +1 212 626 0500 (International) Fax: +1 212 944 1318 Email: [email protected] Write: ACM Member Services PO Box 11414 New York, NY 10286-1414 USA CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS

advance program

minneapolis, minnesota usa • 20 - 25 april 2002 welcome

nteractive technologies have changed - and continue to change - our world. We are living in an era of transformation driven by the Internet, hand-held computing, digital photography, interactive entertainment, and wireless communica- Ition technologies. But such transformations are nothing new. Adoption of many technologies has transformed our work, play, communication, and thought. It has also transformed our research and practice in the HCI community.

CHI 2002 will explore transforming technologies, looking back to the past and forward to the future. First, by reflecting on past (and current) technologies, we seek a better understanding of questions like: Why do some technologies succeed where others fail? How have economic and work conditions and leisure been changed? What roles have technologists, entrepreneurs, legislators, lawyers, and citizens played? We will examine these issues especially as they have arisen as they relate to HCI, a young field that will celebrate its 20th “birthday” at CHI 2002.

Second, we look forward, examining emerging technologies and involving us all in shaping their progress. As computer and communications technologies progress from portable to wearable to implantable – and as the power and speed of technology increases and the cost decreases – key HCI issues are raised. We will ask: What role should HCI professionals play in the development and deployment of such profoundly transfor- mative devices and the socio-technical systems surrounding them? How can we ensure and a regard for personal privacy? What is the role of the legal and political system – can they “keep up” with technology, or do sufficiently com- pelling technologies simply push them aside?

Third, in addition to looking outward, we also will look inward to the practices of our community.We are using some of the emerging technologies to nudge the CHI conference in the direction of greater interactivity – turning attende e s into participants. Hun d r eds of people have signed up to use CH Ip l a c e . o r g , our interactive online forum, to exch a n g e ideas, offer suggestions, and preview conference content. If you haven’t already done so, join us there now! As part of CH I ’ s in c r easing emphasis on issues of interest to designers and usability practitioners, CHI 2002 features the Pra c t i t i o n e r s Special Track. Designers will present portfolios, usability professionals will reflect on the experiences they have gained with usability methods in practice, and collaborative teams will work on a design challenge problem throughout the confer- ence, with all participants invited to join in as observers and experimental subjects. In addition, CHI 2002 is proud to announce a two-day forum, the CHI 2002|AIGA Experience Design FORUM. Held in collaboration with the Experience Design Group of AIGA, the American Institute of Graphic Arts, this forum is open to anyone interested in design and human-computer interaction.

Be there! Loren Terveen, AT&T Labs-Research Dennis Wixon, Microsoft CHI 2002 Co-chairs

CHI 2002 minneapolis, minnesota usa

Minneapolis at a Glance... Minneapolis Convention Center CHI 2002 will be held in the Minneapolis Convention Center. This beautiful, state-of-the- Population: 368,838 art complex is conveniently located at 1301 Second Avenue South, in the downtown Geography: 58.7 square miles; 37,568 acres ar ea within easy walking distance, by sidewalk or skywalk, of the CHI Conference hotels. For more information on the Minneapolis Convention Center, visit their web site at Location: Minneapolis can be reached by air in www.mplsconvctr.org. 2.5 hours from most major U.S. cities. More than 28 million people can reach the Minneapolis in an CHI Conference Headquarters Hotel eight-hour drive. The Hilton Minneapolis & Towers Hotel is the Conference Headquarters Hotel, located Downtown Minneapolis is just 20 minutes from the nearby at 1001 Marquette Ave n u e . Located in the midst of downtown, the Hilton Minneapolis/St. Paul International Airport. Minneapolis & Towers is perfectly situated for walking to the convention center (also Weather: connected by skyway) or stepping out to enjoy the evening. Each guest room provides Average Daily High Temperature in April - 55 F / 13 C the conveniences you’re used to, including in-room movies, large work desks, and voice mail. The hotel has two restaurants, lobby bar, and, complimentary health club Average Daily Low Temperature in April - 31 F/ -1 C with swimming pool. Average annual rainfall: 26 inches / 66 centimeters For more information on Minneapolis, visit their web site at www.minneapolis.org Average annual snowfall: 46 inches / 117 centimeters CHI 2002 gratefully acknowledges Sponsorship Invitation its sponsor program participants. There are many benefits to sponsoring the CHI Conference, The generosity of these organiza- and sponsorships for CHI 2002 are still available. tions enables the conference to To receive a formal sponsorship invitation, contact: provide technical content and Carol Klyver, Sponsorship Coordinator operational services that other- Tel: +1 650 738 1200 wise might not be possible. Email: [email protected]

champion sponsors

contributing sponsors CHI 2002 conference at-a-glance content

CHI 2002 TUTORIALS Introduction ...... 2 Saturday Tutorials...... 3 ongoing/ social Sunday Tutorials...... 4 APRIL services technical informal events Monday Tutorials...... 8 events CHI 2002 WORKSHOPS Introduction ...... 14 Workshop Descriptions...... 15 sat Registration Tutorials The Commons 20 15:00-19:00 18:00-21:30 15:00-19:00 CHI 2002 CONSORTIA Doctoral Consortium...... 16 Development Consortium ...... 16

CHI 2002 | AIGA EXPERIENCE Tutorials DESIGN FORUM ...... 16 9:00-17:30 Registration Workshops CHI 2002 TECHNICAL PROGRAM sun 8:00-17:30 9:00-17:30 The Commons Networking Technical Program Overview...... 17 21 Child Care Consortia 8:00-18:30 Reception What’s New at CHI 2002...... 17 8:30-18:00 9:00-17:30 21:00-23:30 Design FORUM Tuesday Sessions ...... 18 9:00-17:15 Wednesday Sessions ...... 20 Thursday Sessions ...... 22 Tutorials 9:00-21:30 CONFERENCE ACTIVITIES Registration Workshops mon 8:00-17:30 9:00-17:30 The Commons & Networking Reception ...... 24 Recruiting Boards Consortia ACM SIGCHI Open Meeting ...... 24 22 Child Care 8:00-18:30 8:30-18:00 9:00-17:30 ACM SIGCHI Volunteer Reception. . . 24 Design FORUM The Commons ...... 24 9:00-17:15 Informal SIGs ...... 24 Newcomers’ Orientation ...... 24 Opening Plenary The Commons Newcomers Conference Reception/ Registration 9:00-10:30 10:30-19:00 Orientation 20 Years of CHI ...... 24 8:00-17:30 10:30-11:30 tue Tech. Sessions Exhibits & Exhibits ...... 24 Child Care 23 11:30-18:00 Recruiting Conference Recruiting Boards...... 24 CHIkids Reception/ Posters Boards 8:30-18:30 20 Years of CHI Walk-In Demonstrations ...... 24 10:30-18:00 10:30-18:00 19:30-22:30 Student Volunteers ...... 25 Child Care and CHIkids ...... 25 Technical Tours...... 25 The Commons Registration Tech. Sessions 8:00-19:00 CONFERENCE INFORMATION 8:00-17:30 wed 9:00-18:00 Exhibits & Hospitality General Information...... 26 24 Child Care Posters Recruiting Suites Global Relations ...... 26 CHIkids 9:00-18:00 Boards Travel Information ...... 27 8:30-18:30 9:00-18:00 Conference Hotels/Map ...... 28 Housing Reservation Form ...... 29 Registration Information/Fees ...... 30 Tech. Sessions The Commons Registration Form ...... 31 Registration 9:00-16:00 8:00-16:30 8:00-14:00 Conference Committee...... 32 thu Posters Exhibits & Conference Partners...... 32 25 Child Care 9:00-16:30 Recruiting CHIkids Conference Closing Plenary Boards 8:30-18:30 Sponsors ...... inside back cover 16:30-18:00 9:00-16:30 About ACM SIGCHI...... back cover

fri Look for these symbols throughout 26 TECHNICAL TOURS the advance program:

NEW FOR CHI 2002: PRACTITIONERS SPECIAL TRACK – New for CHI 2002

✮ – Focus on design tutorials

TUTORIALS ARE COURSES THAT OFFER EXTENDED INTERACTIONS WITH EXPERT INSTRUCTORS. THE COURSES AVAILABLE AT CHI 2002 REPRE- SENT THE LEADING EDGE OF CURRENT PRACTICE AND RESEARCH IN HUMAN-COMPUTER INTERACTION.

TUTORIALS COVER EMERGING TECHNOLOGIES AND MARKETS, ALONG WITH USABILITY METHODS AND TECHNIQUES. IN-DEPTH TRAINING IN SPECIALIZED AREAS IS ALSO PROVIDED. THE TUTORIAL PROGRAM HAS BEEN DESIGNED TO PROVIDE DIVERSITY AND DEPTH, AND TO APPEAL TO RESEARCHERS AND PRACTITIONERS.

Tutorial Schedule tration of your CEUs. In most cases, this letter 21 Design and Rapid Evaluation of Usable Full-Day: 9:00 to 17:30 is adequate proof that you have completed Web Sites (Monday) CEUs. In the rare case that it is not, the reg- Half-Day, Morning: 9:00 to 12:30 Task Analysis istry can issue an official transcript for a small 6 Customer’s World: Half-Day, Afternoon: 14:00 to 17:30 fee. Please note that the conference does not E-Business User Interfaces (Sunday) Evening: 18:00 to 21:30 issue certificates of completion. For further 10 Mastering the Complexity of Creating inquiries about obtaining CEU transcripts, you Evening Tutorials Highly Satisfying User Experiences may contact the ACE registry at: (Sunday) Saturday Email: [email protected] 12 Discovering User Needs: Field Techniques 1 Human-Computer Interaction: Tel: +1 202 939 9434 You Can Use (Sunday) Introduction and Overview Fax: +1 202 833 3005 15 Understanding User’s Work in Context: Practical Observation Skills (Sunday) 2 Avoiding “We can’t change that!”: Web: www.acenet.edu/calec/corporate/ceu_ 20 Driving Invention from Field Data (Monday) Software Architecture & Usability transcript.cfm 27 Frontiers of User Support: Bridging the Monday Transcripts may be ordered through this Gap Between What Users Know and What Web site. They Need to Know (Monday morning) 32 Web Site Usability: The Big Picture 2002 Recommended Groupings Cognitive Perspective 5 Cognitive Factors in Design (Sunday) Earn Continuing Education Units Overview Courses 31 A Cognitive Perspective on Design (CEUs) 1 Introduction and Overview (Saturday evening) (Monday) SIGCHI offers CEUs in accordance with guide- 25 GUI Bloopers (Monday) Design Methodology lines provided by the International Association Fostering Usability 7 Let’s Get Small: Experience Design for for Continuing Education and Training (IACET). 2 Avoiding “We can’t change that!”: Software the Mobile Internet (Sunday) Architecture & Usability (Saturday Evening) 9 Goal-Directed Methods for Great Design The CEU is a recognized unit of measure for 4 The Usability Engineering Lifecycle (Sunday) (Sunday) continuing education and professional training 16 Web Sites That Work: Designing with programs. Each CEU requires the successful 18 Pr o m o t i n g , Establishing, and Institution- alizing Usability Engineering in Develop- Your Eyes Open (Sunday) completion of 10 hours of instruction. Suc- ment Organizations (Monday) 22 Scenario-Based Usability Engineering cessful completion of a CHI tutorial requires (Monday) that you attend the entire session and partici- 22 Scenario-Based Usability Engineering (Monday) 24 How to Introduce, Deploy, and Optimize pate fully in the learning activities. 23 Flexible, Accessible Interfaces More Usable User-Centered Design in Your Organization You can earn 0.6 CEUs for each full-day by Everyone (Monday) (Monday) tutorial (6 hours of instruction), and 0.3 CEUs 30 Styling the New Web: Web Usability with User Adaptation for each half-day or evening tutorial (3 hours Style Sheets (Monday) 13 Designing Systems That Adapt to Their of instruction). 32 Web-Site Usability: The Big Picture 2002 Users (Sunday) (Monday) To obtain CEU credit, you must register for Information Visualization CEUs at the same time you register for your Usability Te s t i n g / E v a l u a t i o n & Retrieval tutorials. There is a small administrative charge . 8 Test Design and Statistical Analysis (Sunday) 3 Information Visualization and 2 After the conference, the ACE CEU Transcript 14 Advanced Usability Testing Methodology Visual Perception (Sunday) Service will send you a letter confirming regis- (Sunday) 17 Information Foraging (Monday) HUMAN-COMPUTER AVOIDING “WE CAN’T 1 INTERACTION: 2 CHANGE THAT!”: SOFTWARE INTRODUCTION ARCHITECTURE & USABILITY AND OVERVIEW

SATURDAY EVENING SATURDAY EVENING 20 April 20 April

Keith Butler, Boeing, USA Bonnie John, Len Bass, Wayne Gray, George Mason University, USA Carnegie Mellon University, USA Robert Jacob, Tufts University, USA Benefits Benefits You will learn how early software architecture This tutorial is a tried-and-true introduction to design decisions facilitate or preclude the the field of human-computer interaction (HCI). achievement of usability goals in a software sys- It has become a CHI conference tradition. tem. You will be given tools that explicitly link software mechanisms to usability benefits so If you are a newcomer to the CHI field, this that usability concerns can be considered on an tutorial will give you the background you need equal footing with attributes like performance, to get the most out of the CHI conference. availability, and modifiability. Origins Origins This tutorial has evolved, based on feedback New for CHI 2002. from the participants, as we have given it each year at CHI since CHI 92. Features Features • 26 commonly occurring usability scenarios and their implications for software architec- • What is HCI and why is it important? Multimedia Interfaces ture design • Brief history of HCI 11 Designing Multimedia User Interfaces • Patterns of software architecture that facilitate (Sunday) • Introduction to building usable systems usability and standard mechanisms that com- S p e e c h • Introduction to the psychology of HCI prise these patterns 26 Designing Speech User Interfaces (Monday) • Int r oduction to computer technologies for HCI • A matrix explicitly linking software mecha- nisms to usability benefits G roups of People • Future directions of HCI 19 Collaboration Technology in Teams, Organizations, and Communities (Monday) • Where to learn more during the conference Audience Anyone who works in interdisciplinary teams to We b • Where to learn more in the published design and develop software systems. No know- HCI literature 11 Designing Multimedia User Interfaces ledge of software architecture or the usability (Sunday) implications of architectural decisions required. 16 Web Sites That Work: Audience Mainly first-time CHI attendees; typically pro- Designing with Your Eyes Open (Sunday) Presentation 21 Design and Rapid Evaluation of fessionals from computing-related fields who are Lecture presenting new material; group Usable Web Sites (Monday) new to the field of human-computer interac- activities applying this material to specific 30 Styling the New Web: Web Usability with tion. No background in HCI is assumed. Style Sheets (Monday) design problems. Presentation 32 Web-Site Usability: The Big Picture 2002 Instructors (Monday evening) Half-day (evening), mostly lecture style. Bonnie John is an engineer and psychologist E - c o m m e rce Instructors researching usability evaluation methods, and 6 Customer’s World: E-Business User Keith Butler is Technical Fel l o w for user-centered Director of Carnegie Mellon University’s Interfaces (Sunday) design at Boeing. Bef o r e joining Boeing, he was a Masters Program in HCI. She consults for M o b i l e member of the technical staff at Bell Labs. Way n e many industrial and government organizations. 7 Let’s Get Small: Experience Design for the Gray is a Professor of Psychology at George Len Bass is an expert in software architecture Mobile Internet (Sunday) Mason Uni v ersity and Program Dire c t o r of its and architecture design methods. Author of two H o m e s Human Factors and Applied Cognition Prog r a m . textbooks on software architecture and User 28 Understanding Homes, Consumers He is an Associate Editor of ToCHI as well as Interface development, Len consults on large- and Technology (Monday afternoon) of the Human Factors journal, and is on the scale software projects in his role as Senior MTS HCI in Corporate Settings editorial board of the Cognitive Science journal. on the Architecture Trade-off Analysis Initiative 18 Promoting, Establishing, and Rob Jacob is an Associate Professor of Electrical at the Software Engineering Institute. Institutionalizing Usability Engineering in Engineering and at Tufts Development Organizations (Monday) Uni ve r s i t y . He is a member of the editorial board 24 How to Introduce, Deploy, and Optimize of ACM Transactions on Computer-Human User-Centered Design in Your Organization Interaction and ACM interactions magazine, (Monday) Vice Chair for Finance of SIGCHI, and was 29 The Simplicity Shift: Design Tactics in a Papers Co-Chair for CHI 2001. Corporate World (Monday) 3 INFORMATION COGNITIVE FACTORS VISUALIZATION AND THE USABILITY IN DESIGN 3 VISUAL PERCEPTION 4 ENGINEERING LIFECYCLE 5

SUNDAY FULL-DAY SUNDAY, FULL-DAY SUNDAY, FULL-DAY 21 April 21 April 21 April

Ed Chi, , Xerox PARC, USA Deborah Mayhew, Thomas Hewett, Drexel University, USA Deborah J. Mayhew & Associates, USA Benefits Benefits This one-day tutorial will communicate a work- Benefits You will learn theoretical underpinnings and ing knowledge of the field of information visu- You will obtain an overv i e w of a highly struc t u re d practical aspects of how people remember infor- alization including retrieved information from but adaptable engineering process for designing mation and solve problems. You will also gain large document collections, the Web, and data good user interfaces to both traditional software ideas about how to use that knowledge during bases. It will highlight the process of producing applications and to Web sites and applications. interaction design and how to take advantage of effective visualizations, making sense of infor- some of the capabilities of your most important mation, and taking users’ needs into account. Origins interface and interaction component: the Through an understanding of human percep- This “CHI Classic” consistently receives high human mind. tion, you will learn to make data visualizations ratings from participants. The tutorial has been more effective, appreciate what makes icons or extensively updated to reflect new ideas, Origins data glyphs more visible, and how information approaches and methods in the field. This “CHI Classic” was a highly rated tutorial should be organized for patterns to be perc e i ve d . at CHI 95, CHI 96, CHI 97, CHI 98, CHI Features 99, CHI 2000 and CHI 2001. Origins • Setting the stage for effective user interface The instructors presented tutorials on Inf o r m a t i o n design by applying usability requirements Features Visualization at CHI 97, CHI 98, CHI 99, analysis techniques • Understand intuitively a variety of phenomena CHI 2000, and at SIGGRAPH 96, and co-organ- • Extracting usability goals from requirements through direct, “minds-on” exposure ized the Information Visualization Symposia. analysis data and using them to drive design • Learn to avoid some common errors Features • Applying a structured approach to UI design • Develop a basis for making educated design • Learning objectives are gaining a working • Applying iterative evaluation techniques to choices when guidelines fail knowledge of how to effectively visualize validate designs before they are implemented • Relate cognitive phenomena to human-com- abstract information and how to apply this • Integrating The Usability Engineering Life- puter interaction knowledge to specific areas cycle into an underlying software development • Gain the resources needed for self-directed • Effective use of color in classifying data methodology study in cognitive psychology • Making patterns in data easier to perceive • Applying The Usability Engineering Lifecycle • Obtain a useful set of teaching materials for • Pre-attentive processing theory and how it can to Web development projects co g n i t i v e aspects of human-computer interaction be applied to grab attention Audience Audience • Object perception and the object display Development managers, developers responsible Interaction designers and developers who have • Use and misuse of 3D viewing for usability, and usability engineering practi- found there are users who have trouble using their • Visualization for problem solving tioners, in both traditional software devel o p m e n t products without training or who have found and Web development organizations. Exp e r i e n c e that users have minds of their own. Anyone Audience with software development methodologies useful. interested in human-computer interaction and Of special interest to people designing data No prior experience with usability engineering in t e r a c t i v e system design who has not done course visualization applications or engaged in visual- is necessary, but experienced as well as novice work in cognitive psychology. Not intended for ization research, anyone who is interested in usability engineering practitioners will benefit. the human factors specialist, for the individual understanding human perception and applica- with extensive training in psychology or for the Presentation tions in data visualization. Participants should person seeking a state-of-the-art literature rev i e w ha v e basic knowledge in graphics and visualization. Lecture materials will provide an overview of of the latest research in cognitive psychology. The Usability Engineering Lifecycle. “War sto- Presentation ries” from the instructor’s extensive consulting Presentation Le c t u r es, demonstrations, and hands-on exerc i s e s . practice and audience discussion will augment Interactive presentation and “minds-on” demon- the lecture materials. strations. Instructors Ed Chi is currently doing visualization res e a rc h at Instructor Instructor Xerox PARC where he is a Research Scientist. Deborah Mayhew holds a Ph.D. in Cognitive Tom Hewett is Professor of Psychology and He has a PhD. in Information Visualization, Psychology, and has more than 20 years of expe- Computer Science at Drex el Uni v ersity where and has won awards for both teaching and rience in software development and Usability he teaches courses on Cognitive Psychology, research. Stuart Card, a Xerox Research Fellow, Engineering consulting. Clients have included Psychology of Human Computer Interaction, manages the User Interface Research group at IBM, AT&T, American Airlines, Cisco Systems, and Problem Solving and Creativity. He is a the Xerox Palo Alto Research Center perform- Ford Motor Company, the IRS, and the NYC published courseware author, and is currently 4 ing research on theory and design of interactive Police Dept. In the last five years she has been working with a team of six researchers on a computing systems. Card is winner of the 1999 working almost exclusively on Web develop- project in networked engineering design. CH I Achievement Award. ment projects. CUSTOMER’S WORLD: E-BUSINESS USER LET’S GET SMALL: TEST DESIGN AND 6 INTERFACES FOR THE 7 EXPERIENCE DESIGN FOR 8 STATISTICAL ANALYSIS GLOBAL MARKET THE MOBILE INTERNET

SUNDAY, FULL-DAY SUNDAY, FULL-DAY SUNDAY, FULL-DAY 21 April 21 April 21 April

Helmut Degen, Consultant, Germany, Vincent Helyar, The Hiser Group, UK Andrew Dillon, University of Texas-Austin, USA Sonja Pedell, Consultant, Germany , David More, The Hiser Group, Australia Kem Laurin Lubin, Consultant, USA, Benefits Ji Zheng, Siemens AG, China Benefits Overcome your fear of statistics and your con- Mobile devices suffer from small screens, poor fusion over variables. In this tutorial you will Benefits input methods, low bandwidth, and limited learn how to think clearly about statistics in This tutorial closes the gap between the model- battery life. Services must be carefully designed terms that matter for usability evaluations. ing of business processes and the design of to fulfill users’ needs, without unnecessary com- e-business user interfaces. Participants learn to plexity. This tutorial spells out usability issues Origins analyze the workflow in e-business applications and practical techniques necessary to design This tutorial was first introduced at CHI 2000 and gather requirements for the user interface effective user interfaces. and has been modified each year on the basis of design. The approach is easy to learn and has participant feedback. Origins proven itself in real life applications. Special Features international considerations will be discussed. This tutorial is the outcome of research and workshops held at conferences in Australia, • Expressing usability in measurable terms Origins the US, and the UK. • How to design tests to get maximum information This approach was developed for e-business Features • How to analyze data in a statistically projects within Siemens AG. It has been used appropriate manner for real applications and continuously developed Participants will learn: further. • How to estimate the confidence levels and • Critical differences affecting user experience probability for your results between the Web and mobile internet Features • How to interpret usability tests and user The participants learn to: • Contribution of technological innovations data analyses such as personalization, location-based • Identify goals and tasks services, GUIs on mobiles, GPRS, and 3G • Wh e r e to get more information about this topic • Analyze and optimize workflows • Key findings from competitive usability Audience • Determine requirements (click-through, research in WAP services This is a basic introductory tutorial aimed at wording, content, links, functions) for novice evaluators and usability testers with no selected workflow tasks • Tips and techniques for lab and field-based training in statistics or data collection required. usability testing of mobile internet devices Math-phobes and the numerically-challenged Audience and design tips are particularly encouraged to attend. It is not • Decision makers and project managers intended for participants with experience in with responsibility for the execution of Audience inferential statistics. e-business projects Novice to experienced usability professionals, • Project employees who are responsible for interaction designers, user interface designers, Presentation a part of e-business projects and/or for user developers, marketing, and management. Brief lecture segments and individual exercises. interface design A question and answer session will end the Presentation tutorial. The participants should have solid knowledge Presentation format with video, hands-on exer- of process/requirements analysis and user inter- cises, and group discussion. Instructor face design. Andrew Dillon is Dean and Professor of GSLIS Instructors at the University of Texas-Austin where he Presentation Vincent Helyar is a Senior Consultant at The conducts research into HCI and information The approach is presented and then applied in Hiser Group London, with experience on iTV, archite c t u r e. He was the developer and former the form of exercises. WAP and new media projects. Vincent founded Dire c t o r of the Masters in HCI at Indiana www.usablemobile.com, a global discussion University. He received his Ph.D. in 1991 from Instructors forum, and speaks at events about the usability Helmut Degen, is a senior consultant and one Loughborough University, has published over of wireless devices. David Mor e is a Consultant at 75 articles and 4 books on various aspects of of the developers of this method. Sonja Pedell, The Hiser Group Sydney providing interaction Kem Lubin, and Ji Zheng are consultants. HCI, and has consulted widely in the software design for both software and hardware projects. in d u s t r y in both the U.S. and Eur ope. He serves All are responsible for e-business projects He teaches ‘Writing for the Web’ and is WAP and conduct research in this field. on the editorial board of several leading journals expert for Hiser Australia. Previously, David was such as the International Journal of Human- the information designer on publishing, web Computer Stu d i e s an d Int e r acting with Computers. and software projects, industrial designer for consumer appliances, industrial products, and scientific instruments. 5 MASTERING THE COMPLEXITY OF GOAL-DIRECTED METHODS DESIGNING MULTIMEDIA CREATING HIGHLY FOR GREAT DESIGN USER INTERFACES 9 10 SATISFYING USER 11 EXPERIENCES

SUNDAY, FULL-DAY SUNDAY, FULL-DAY SUNDAY, FULL-DAY 21 April 21 April 21 April

Kim Goodwin, Cooper Interaction Design, USA Carolyn Bjerke, Didier Bardon, IBM, USA Alistair Sutcliffe, Leon Watts, UMIST, Manchester, UK Benefits Benefits You will gain an overview of Goal-Directed Par ticipants will gain: Benefits Design, a robust, repeatable, and efficient You will learn psychological underpinnings nec- methodology for user modeling and interaction • Basic understanding of architecture and essary for multimedia design, as well as practical design. You will learn how to conduct qualita- modeling concepts and UML conventions design method-based on sound theory and res e a rc h . tive interviews, use the data to create believable • Basic understanding of the phases of the proc e s s Origins personas, and use personas and scenarios to • Basic understanding of the concepts of object This well-received CHI 2000 tutorial was drive design. There will also be some discussion modeling that are utilized in architecting the also given at INTERACT, HCI International; of design meeting tools and design team work user experience practices. based on a course given to industry and univer- • Basic understanding of how each diagram in sity students. Origins the model relates to the other diagrams and The instructor taught a similar tutorial at CHI the purpose of each diagram Features • Learn the basic psychology required to under- 2001, and has also presented similar material at • A grasp of the distinction between the abstract stand multimedia interaction and design the UI2000, UI2001, and UI6 conferences. design and the realized design • Understand how to make design decisions • An appreciation for the rigor of the approa c h Features based on psychological models • Nine steps that bridge the chasm from Origins requirements to design concept • A design method covering user requirements The tutorial presents an of IBM’s and information content, media selection, • Why understanding user goals can be more patent-pending OVID (Objects, Vie ws and Int e r - combination and integration will be pres e n t e d , important than task analysis action Design) approach. New for CHI 2002. together with guidelines for media integration, • Ethnographic techniques for uncovering directing users’ attention, navigation control Features user goals and dialogue design • Basic concepts of architecture and modeling • Using personas to create living, breathing • Gain knowledge of ISO 14915 standard and models of your most important users • Modeling users, goals, current task models, multimedia design practice and use cases • Using scenarios to help you create and test Audience your design • Defining and modeling users’ objects, relationships, and states Anyone who is involved in design of multime- • Ways to make design team meetings more dia systems including CDROM authors; Web • Defining and modeling the views effective and more efficient site, VR and UI designers; HCI researchers and • Outside-the-box thinking tools to accelerate • Realizing the abstract design onto various plat- educators, and anyone interested in effective use your design process forms and into various cultures/geographies of ISO 14915 standard, Part 3: Media Selection • Modeling the realized design into presentation and Combination. It is more suitable for begin- Audience views ners than for seasoned designers and presents a Anyone who participates in product design research-based approach to understanding mul- • Demo of tools, proof of concepts on future activities, including information architects, timedia interaction as well as practical design. directions user interface designers, developers, managers, Presentation usability professionals, human factors engineers, Audience Lectures and group storyboarding exercise. and technical writers. Appropriate for both Intermediate to advanced HCI Designers, beginners and seasoned professionals. UI Designers, Information Architects, Visual Instructors Presentation Designers and other design roles that are inter- Alistair Sutcliffe is Professor of Systems Engi- ested in adopting a rigorous approach to the Lecture segments interspersed with group neering in Dep a r tment of Computation, UMIST. architecture and design of user experiences (for exercises. He has over 15 years res e a r ch experience in HCI, any platform/device/application). No knowl e d g e and has more than 150 publications including Instructor of modeling concepts, UML or other related fi v e books. Leon Watts is a lecturer who res e a rc h e s Kim Goodwin is Director of Design at Cooper topics required. in CSCW and multimodal communication. Interaction Design, an industry-leading interac- Presentation tion design consulting firm. She helped create Lecture/exercise/review format. Cooper’s methodology, and has taught it in multiple conference, corporate, and university Instructors settings. Carolyn Bjerke is a Senior Ease of Use Designer in IBM’s Ease of Use Group. Didier Bardon 6 studied Communication Art in Paris, joined IBM in 1992 and has been involved as a visual designer in numerous advanced UI design projects. DISCOVERING USER NEEDS: ADVANCED USABILITY FIELD TECHNIQUES DESIGNING SYSTEMS THAT TESTING METHODOLOGY 12 YOU CAN USE 13 ADAPT TO THEIR USERS 14

SUNDAY, FULL-DAY SUNDAY, FULL-DAY SUNDAY, FULL-DAY 21 April 21 April 21 April

Kate Gomoll, Ellen Story, Anthony Jameson, DFKI, Germany Rolf Molich, DialogDesign, Denmark Gomoll Research & Design, USA Benefits Benefits Benefits You will acquire active, in-depth understanding Compare your own approach to usability testing What do users really need? What drives them to of the issues that arise in the design of systems with those used by eleven professional labs dur- your product, and what will keep them coming that adapt to their users—ranging from person- ing controlled usability tests in realistic, indus- back? Field study techniques work so well that alized e-commerce Web sites to context-aware trial settings. This tutorial gives a rare insight in most of the major trade magazines describe suc- alerting systems. the practical doings of usability professionals. cessful companies using them to gain a compet- itive advantage. By conducting your own field Origins Origins visit, you’ll learn how to plan a study, what to First presented in a full-day format at CHI 01, Presented at CHI 2000 and at the Nielsen look for, and how to analyze the data. You’ll this tutorial also draws from experience with Norman Group World Tour. related half-day tutorials at UM 99, IJCAI 99, learn how to observe users and collect key infor- Features mation to feed into your design. The instructors IJCAI 01, and IUI 01. • Gather insight from practical examples of draw from their extensive experience, sharing Features usability work done by other professional anecdotes, sample deliverables, and useful tech- • Learn about the benefits and limitations of labs - both good and bad niques. This hands-on class offers opportunities many forms of user-adaptation to practice techniques and share experiences. • Improve your abilities in usability test plan- • Discuss live demonstrations of deployed user- ning, scenario design, and usability reporting Origins ad a p t i v e systems and current res e a r ch prot o t y p e s • Improve your abilities in identifying usability This tutorial is new for CHI 2002. It was • Systematically consider typical issues and problems taught at UIE ‘98, ‘99, 2000, & 2001, UPA decisions while working in a group on a ‘96, ‘98, & ‘99 and Studio 2001. • Learn about novel usability problem commu- realistic design problem nication techniques that are vastly superior Features Audience to traditional techniques (paper reports and • Selecting the right users Those interested in planning, designing, or eval- video tapes) • Cataloging and analyzing tasks uating systems that include user-adaptive aspects. Audience • Developing forms to collect data Presentation Usability professionals who have conducted a • Observing and interviewing Brief lectures and demonstrations with an few tests and would like to improve their skills in test planning, scenario design, problem iden- • Creating profiles and personas equal amount of guided group work on concrete design problems. tification, and problem communication. Those Audience with more experience may be familiar with Anyone involved in product design. UI design- Instructor some material but will still benefit by learning ers, developers, managers, usability profession- Anthony Jameson is a Senior Researcher at from other usability professionals. Although this als, researchers, and technical writers. the German Research Institute for Artificial seminar is not intended as an introduction to Intelligence (DFKI), adjunct professor of human- usability testing, past participants with no test- Presentation computer interaction at the International ing experience have rated it highly. Workshop with lecture segments supporting the Uni v ersity in Ger m a n y . He has published widely Presentation field study exercise. on user-adaptive systems for over 15 years, and Lecture segments interspersed with exercises and he consults for leading European firms on discussions. Instructors personalization and interface design. Kate Gomoll is a pioneer in the field of user interface design and usability. Her company has Instructor conducted research for a broad range of clients, Rolf Molich owns and manages DialogDesign, a including: Charles Schwab, DirecTV, Hewlett- small Danish usability consultancy. Rolf coordi- Packard, GE Medical Systems, Compaq, and nated the comparative usability evaluation studies WebTV. She is a highly acclaimed instructor. CUE-1 and CUE-2 where eleven professional Ellen Story has been a software designer since usability labs tested the same application. Rolf 1985. She is an expert in conducting field stud- has worked with usability since 1984; he is the ies, designing human interface models, and co-inventor of the heuristic inspection method usability testing. (with Jakob Nielsen).

7 UNDERSTANDING USER’S WORK IN WEB SITES THAT WORK: INFORMATION FORAGING 15 CONTEXT: PRACTICAL 16 DESIGNING WITH YOUR 17 OBSERVATION SKILLS EYES OPEN

SUNDAY, FULL-DAY SUNDAY, FULL-DAY MONDAY, FULL-DAY 21 April 21 April 22 April

Susan Dray, Dray & Associates, USA Jared Spool, Matthew Klee, Christine Perfetti, Peter Pirolli, Stuart Card, Xerox PARC, USA Erik Ojakaar, User Interface Engineering, USA Benefits Benefits Observational studies of users in their work Benefits Participants will learn techniques of information environments are a key element of user-centered You will learn about significant design factors foraging analysis for characterizing human infor- design, but doing this kind of research requires that affect users’ success in finding information mation-seeking behavior. The objective is that new skills. This hands-on tutorial teaches practi- on a Web site. We will examine several commer- participants should be able by the end of the tioners how to plan and carry out observational cial sites where we have performed usability tests. tutorial to perform analyses in information studies of users. It focuses on practical solutions, Includes unpublished results of recent research foraging. skills, and well-proven tools for participants to in v olving eye-tracking and usability tests in which use in their own work. You will learn three users dynamically defined their own tasks. Origins types of observational techniques. This tutorial is new for CHI 2002. Origins Origins Presented at CHI 98, 99, 2000, and 2001. Features This is an update of a highly-rated tutorial • Information foraging theory as a new method from past CHI conferences, CHI-SA, and Features for analyzing information-intensive work other venues around the world. • The importance of links, and design factors • Models and empirical tools for analysis of which contribute to their success adaptation to information environments Features • How to design and conduct usability tests on cognitive mechanisms • Learn what Structured Observation is and your own Web sites how to use it • Emphasis on applications to Web and infor- • Where users actually look on Web pages and mation visualization system design • Learn three techniques: ho w uniform page designs may discourage users o Naturalistic Observation from looking at what you want them to see Audience o Contextual Inquiry The course is aimed at research colleagues. It is • Why it is not possible to design site naviga- o Artifact Walkthrough assumed that participants will not faint if con- tion in a vacuum • Practice doing Naturalistic Observation and fronted with a few equations or raw, seething • The difference between navigation, content, Contextual Inquiry ACT-R code samples during the tutorial. and ornamental graphics • Identify next steps for data analysis and use Presentation • The page layout factors that make a difference in design Lecture and demo segments interspersed with • Learn when and how to apply these tools to Audience student exercises. user-centered design Ideal for anyone who has experience designing Instructors Web sites or creating content. No technical know- Audience Peter Pirolli is a Principal Scientist in the User ledge or usability testing experience necessary. This tutorial is aimed at anyone working in the Interface Research Area at Xerox PARC. He areas of user experience, information architec- Presentation joined Xer ox PAR C in 1991 where he is engaged ture, usability, or interface design. This is an Lively lectures, small group usability testing, in studies of human-information interaction, introductory tutorial, but will also be useful for and numerous examples. information foraging theory, and the develop- those with some experience observing users. ment of new user interface technologies. Stuart Instructors Card is a Research Fellow at Xerox PARC and Presentation Jared Spool is Founding Principal of User head of the User Interface Research Group. He Lecture, group discussion, and small group Interface Engineering and author of Web Site has developed a number of models in human- hands-on exercises. Usability: A Designer’s Guide. Matthew Klee’s computer interaction, including GOMS and the Instructor usability experience comprises usability testing Fitts’s Law model of the mouse as well as new at Lotus Development Corporation, medium- user interface techniques, such as ROO M S and Susan Dray is an internationally-known consul- fidelity prototyping and user testing at Am e r i c a n focus+context information visualization methods. tant in user-centered design. Her firm has Institutes for Res e a r ch, and contextual in q u i r y consulted to over 50 companies and worked and on-line surveys at The Mat h w o rk s . Christine in 17 countries. She has published numerous Perfetti is an expert in the area of designing for articles on this and other relevant topics. She the Scent of Information. Erik Ojakaar is an is a Fellow of the Human Factors and Ergo- expert in the area of on-site search and naviga- nomics Soc i e t y , and has been active in CHI tion techniques. since CHI’85. She is also the Business column editor of ACM interactions magazine and has a Ph.D. in Psyc h o l o g y .

8 PROMOTING, ESTABLISHING, AND INSTITUTIONALIZING COLLABORATION USABILITY ENGINEERING TECHNOLOGY IN TEAMS, DRIVING INVENTION 18 IN DEVELOPMENT 19 ORGANIZATIONS, AND 20 FROM FIELD DATA ORGANIZATIONS COMMUNITIES

MONDAY, FULL-DAY MONDAY, FULL-DAY MONDAY, FULL-DAY 22 April 22 April 22 April

Deborah Mayhew, Steven Poltrock, The Boeing Company, USA Karen Holtzblatt, Hugh Beyer, Deborah J. Mayhew & Associates, USA , Microsoft Research, USA InContext Enterprises, USA Benefits Benefits Benefits Learn how to be a successful “Usability Learn about technologies being used to support Participants will learn concrete and practical Champion” by applying strategies to: groups, organizations, and online interaction. techniques for driving innovative design from Hear about successes and problems that are field research. Participants will learn how quali- • Gain support to introduce usability engineering encountered. See how different disciplines con- ta t i v e data from field res e a r ch drives real prod u c t ex p e r tise into your development organization tribute to collaborative systems and how these and system design, and will study examples of • Design a usability engineering organization technologies affect individuals, groups, organi- field data and the designs prompted by that data. tailored to your company’s organizational zations and society. The tutorial addresses sup- structure and corporate culture port for small groups, for organizations, and Origins An updated version of the successful • Institutionalize usability engineering within emerging support for communities. CHI 2001 tutorial. your development organization Origins Strategies taught will apply to introducing A major revision of a tutorial presented at many Features Usability Engineering into any kind of software CHI and CSCW conferences. • How the design focus limits and directs the development organization. design activity Features Origins • How a different focus leads a team to consider • Discover the multi-disciplinary nature of different solutions to a design problem This tutorial is new for CHI 2002. computer-supported cooperative work • How “story thinking” drives deep understand- Features • Discuss experiences with technologies that ing of the natural coherence of work practice • Promoting UE support collaboration • How work metaphors and analogies build on o The “Usability Champion” as Change Agent • Understand behavioral and social challenges your understanding of the structure of a famil- o Learning to speak the language of business to developing and using these technologies iar domain to give insight into an unfamiliar organizations and engineers • Learn successful development and usage domain o The power of education approaches • How existing parts, themes, and software o Case studies • Anticipate future trends in technology use and genres are recombined to drive new design • Establishing UE global social impacts possibilities o Organization roles and structures o Writing the organizational plan Audience Audience o The first year This introductory overview tutorial is for actual For anyone with a role in product or systems o Overcoming common problems and potential users, developers, researchers, design: researchers, ethnographers, user interface o Case studies marketers, or managers of systems designed to designers, usability experts, and engineers. support groups and organizations. Broad experi- • Institutionalizing UE ence with collaborative technologies is not expected. Presentation o Leveraging scarce resources A lecture discussion of sample data, designs, o Getting UE integrated into the Presentation and exercises to explore techniques of how field development methodology Lecture, video, and group exercises. research drives design. o Focusing on a corporate-wide impact o Staffing Instructors Instructors o Case studies Steven Poltrock introduces, evaluates, and Karen Holtzblatt and Hugh Beyer are the deploys collaborative technologies to support developers of the customer-centered process Audience teamwork, knowledge management, and work- Contextual Design. Karen Holtzblatt originated This tutorial is aimed at anyone who wants to flow management. Jonathan Grudin, Editor in the Contextual Inquiry approach to field data be a “U sability Champion” in a software devel- Chief of ACM Transactions on CHI, has worked collection and has pioneered the introduction of opment organization. as developer and researcher in this area. this technique into working engineering teams. Hugh Beyer has worked as customer-centered Presentation design expert, architect, and programmer for Lecture materials and discussion. 20 years. He has designed and developed object- Instructor oriented repositories and integrated CASE sys- tems, and has developed processes for using Deborah Mayhew holds a Ph.D. in Cognitive customer data to drive object-oriented design. Psychology, She has authored and contributed They authored Contextual Design: Defining to four books on usability and usability engi- Customer-Centered Systems. neering. Consulting credits include IBM, 9 AT&T, American Airlines, Cisco Systems, Ford Motor Company, and the NYC Police Dept. DESIGN AND RAPID FLEXIBLE, ACCESSIBLE SCENARIO-BASED EVALUATION OF INTERFACES MORE 21 22 USABILITY ENGINEERING 23 USABLE WEB SITES USABLE BY EVERYONE

MONDAY, FULL-DAY MONDAY, FULL-DAY MONDAY, FULL-DAY 22 April 22 April 22 April

Gene Lynch, Susan Palmiter, Mary Beth Rosson, John Carroll, Gregg Vanderheiden, Design Technologies, USA Virginia Tech, USA University of Wisconsin-Madison, USA Shawn Lawton Hen r y, Optavia Corporation, USA Benefits Benefits You will learn a scenario-based design process You will learn about the history and motiva- Benefits for creating usable Web sites and quick and tions for scenario-based design. You will learn You will gain hands-on experience of the usabil- effective Web site usability evaluation methods. an iterative, scenario-based usability engineering ity problems an aging population and people method, including a detailed case study. with disabilities encounter when trying to use Origins today’s technology products and Web sites. Presented at CHI 2000, CHI 2001, Origins and previous UPA conferences. This tutorial was first developed for CHI 2000. Origins This was a highly-rated tutorial at CHI 99. The Features Features lead instructor was the closing plenary speaker • Key factors in Web site usability • Analysis of why and how scenarios are effec- at CHI 2001. • Personas and tasks in scenario-based design tive design tools of Web sites • Scenario-based methods for analyzing, Features responding to, and evaluating users’ needs • Hands-on experience with accessibility issues • Critiques of Web sites with four simple and solutions graphic design rules • Case study and interactive exercises illustrating the methods • Low-cost strategies for building access into • Overview of Web site usability assessment standard products methods Audience • How to separate key accessibility issues from • Frameworks for expert heuristic usability This tutorial is most appropriate for user inter- lower priority issues reviews and reports face designers, usability engineers, and project managers seeking an introduction to scenario- • Resources available to draw on for additional • Team usability walk-throughs to identify, information, training, or technical assistance clarify, and prioritize Web site issues based design. It is also appropriate for develop- ers who already use scenarios but are interested Audience Audience in integrative methods. Products developers, human factors or usability Some experience in either usability work or Presentation specialists, consultants, and researchers interest- Web site design, management, or development ed in universal usability/accessible design. is recommended. Brief lecture segments followed by interactive exercises. Presentation Presentation Includes “experience sessions” where partici- Illustrated presentations, group discussions, and Instructor pants will be introduced to the problems faced individual and group exercises. Mar y Beth Rosson is Associate Professor of Com- by people with sensory and physical disabilities. puter Science at Virginia Tech. She is author of Instructors Presentations of accessibility techniques on IT numerous articles, book chapters, and tutorials, products and Web sites. Gene Lynch has 14 years of consulting on usabil- including Usability Engineering: Sc e n a r i o - Ba s e d it y and product design and 17 years industry Dev elopment of Hum a n - C o m p u t e r Interaction Instructors experience in product development and in lead- (Morgan Kaufmann, 2001). John Ca r r oll is Gregg Vanderheiden is Director of the Trace ing the research, development, and implementa- Dir ector of the Center for Hum a n - Computer R&D Center and a professor of Industrial tion of a customer-centered design process for Interaction at Virginia Tech. His books on Engineering at the University of Wisconsin- interactive products. Prior to the founding of scenario-based design include Scenario-Based Madison. He has been a pioneer in the field of Design Technologies, he directed Tektronix’ Design: Envisioning Work and Technology in disability and technology for 30 years. Achieve- Design Technology Laboratory. Gene Lynch System Design (John Wiley, 1995), Making Use: ments include development of access features holds patents in graphical input devices and Scenario-Based Design of Human-Computer used in Windows, MacOS, and many other video information control. He chaired the Interactions (MIT Press, 2000), and Usability standard operating systems. Shawn Henry is ANSI/HFS 100 Committee, co-chaired Engineering: Scenario-Based Development of Director of R&D at Optavia Corporation, a CHI 90. Gene holds a Ph.D. in Eng i n e e r i n g Human-Computer Interaction (Morgan usability research and consulting firm for e- fr om the University of Notre Dame. Susan Kaufmann, 2001). commerce. Shawn has led the user interface Palmiter has 10 years experience consulting with design effort for numerous projects, from st a r t-up firms and Fortune 100 corporations analysis through usability testing. in the areas of user interface design, customer requirements definition, Web site design, and Web site evaluation. She holds an M.S. and Ph.D. in Human Factors Engineering from 1 0 The . HOW TO INTRODUCE, DEPLOY, AND OPTIMIZE GUI BLOOPERS DESIGNING SPEECH 24 USER-CENTERED DESIGN 25 26 USER INTERFACES IN YOUR ORGANIZATION

MONDAY, FULL-DAY MONDAY, FULL-DAY MONDAY, FULL-DAY 22 April 22 April 22 April

Karel Vredenburg, IBM, USA Jeff Johnson, UI Wizards, USA Jennifer Lai, IBM T.J. Watson Res e a r ch Cen t e r , USA Scott Isensee, BMC Software, USA Ca r ol Righi, Righi Int e r face Engineering USA Benefits Benefits After completing this full-day tutorial, partici- You will learn how to design an effective speech Benefits pants will: interface by understanding the challenges and This tutorial is an overview of an integrated • Hav e seen the most common GUI design error s benefits of using speech technology. Learn approach to User-Centered Design (UCD) and strategies for designing effective prompts, meth- explores practical issues concerning the intro- • Be able to recognize those errors in software ods for handling user and system errors, as well duction of this approach to an organization. products and Web software as techniques for providing user feedback. • Kn o w how to correct and avoid common error s Origins Origins • Be better designers, rev i e wers, and/or customers Presented at: An updated version of a highly regarded of GUI software • HFES ’98 through 2000, UPA ’99 through CHI tutorial. 2001 and HCI ’99 Origins Features The tutorial is based on the instructor’s book: At the end of the tutorial the participant should Features GUI Bloopers: Don’ts and Do’s for Software have a sound understanding of: • Identifying a set of core principles guiding the Developers and Web Designers which explains UCD approach how to avoid common GUI design errors and is • Basic concepts of speech technologies for • Introducing UCD through education, com- illustrated with examples from commercial soft- input (recognition) and output (synthesis) munication, and advocacy ware and Web sites. • The breadth of products and types of applica- tions that speech is used in • Developing skills and methods for the deploy- Features ment of the UCD approach • GUI component, layout and appearance, • Design issues that affect speech-based systems • Optimizing the UCD approach via metrics, textual, interaction and Web including techniques for providing user feed- tools, and technology back, strategies for designing effective prom p t s , • Practice designing a task-focused conceptual methods for handling user and system errors model Audience • The range of user studies that are appropriate at Usability advocates who are examining the best • Review of GUIs for software and Web sites di f f e r ent stages of a speech application’s lifecycl e ways to introduce a UCD approach into their organizations. Beginner and intermediate pro- Audience Audience fessionals who are examining ways of optimiz- Software designers and developers who lack Intended for user interface designers and appli- ing their organizations’ implementation of UCD. several years of experience designing and evalu- cation developers who are interested in under- ating GUIs. Not intended for highly experienced standing the issues involved in designing effec- Presentation UI designers or HCI researchers. tive speech interfaces. No prior knowledge of Lecture and discussion. Presentation speech input or output is required. Instructors Lecture and exercises. Presentation Karel Vredenburg is Architect and Corporate Instructor This tutorial uses a combination of lecture and Team Lead for User-Centered Design at IBM. small group exercises. Examples of existing He has responsibility for the development of Jeff Johnson is Principal Consultant at UI Wiz- ards, a product usability consulting firm. He has products and research prototypes are used to IBM’s UCD approaches, methods, and tools; illustrate system features and design techniques. the deployment of them company-wide; and wo r ked in the HCI field since 1978. After earning the leadership of IBM’s team of 400 UCD prac- B.A. and Ph.D. degrees from Yale and Stanford, Instructor titioners. Scott Isensee is a user interface archi- he worked as a UI designer, programmer, man- Jennifer Lai is an Interaction Designer at IBM tect at BMC Software where he designs user ager, tester, and researcher at Cromemco, Xerox, Research. She has published papers on the use interfaces for systems management products US West, Hewl e t t - Pa c k a r d Labs, Sun / Fi r s t Pe r s o n , of speech in interfaces, the comprehension of and defines the architecture on which numerous and SunSoft. Besides the GUI Bloopers book, synthetic speech, the development of statistical products are based. Scott holds 38 US patents he has published articles and book chapters on language models, and holds multiple patents in and is a co-author of several books. Carol Righi a variety of topics in HCI. natural language translation, and speech inter- is president of Righi Interface Engineering, and face design. specializes in user-interface design and evalua- tion and user-centered design education.

1 1 FRONTIERS OF USER SUPPORT: BRIDGING UNDERSTANDING THE SIMPLICITY SHIFT: THE GAP BETWEEN HOMES, CONSUMERS DESIGN TACTICS IN A 27 WHAT USERS KNOW 28 29 AND TECHNOLOGY CORPORATE WORLD AND WHAT THEY NEED TO KNOW

MONDAY, HALF-DAY, MO N D A Y, HALF-DAY, MO N D A Y, FULL-DAY MORNING AF T E R N O O N 22 April 22 April 22 April Scott Jenson, Cognima, USA Ron Baecker, University of Toronto Debby Hindus, Consultant, USA and Expresto Software Corp., Canada Benefits Benefits This is a practitioner’s tutorial. Most designers Benefits • Fundamentals of describing and understand- have a reasonable understanding of interactive You will learn new approaches and techniques ing consumers, quantitatively and qualitatively design, prototyping, and user testing. Unfortun- ately, that isn’t enough to get a product out the for documentation, help, and support, and be • Statistical profiles of consumers, households, door. Even with enlightened and willing man- able to judge their relevance and value for users and technological adoption rates of your products. agement, there are lots of hurdles and easy mis- • Exposure to the standard tools and methods takes to make. The simplicity shift is about an Origins for understanding consumers intense, cost-effective attitude towards design. New for CHI 2002. • Specifics of several home technology areas, You can do a lot without costing a lot. including evaluation of methods and findings Features Origins • Current approaches to user support; their • Up-to-date knowledge of home-related tech- New for CHI 2002. strengths and weaknesses nology res e a r ch and summary of recent findings Features • Documentation, including document design • High-level familiarity with current home tech- and minimalist documentation nology infrastructures • Understand the product cycle and why it chafes against good design practice • Errors and error handling, including mental • Post-tutorial exercises and resources • Walk through of accepted design practice with models, error recovery, undo, combatting fea- Origins an interactive example ture and data bloat New for CHI 2002. • Online help, including animated icons, adap- • Explore tools to get the key product issues tive menus, intelligent help agents Features understood • Customer support, including users helping • Historical perspective on homes, families, • Identify and design for the critical base case themselves with Web support, live machine and technology and why this is important hookups, users helping users via collaborative • Understanding consumers: Demographics, • Understand the proper use of prototyping and networks, showing rather than telling psychographics and data on the Web usability testing: what works and what doesn’t Audience • Understanding consumers: Observations, • Words of wisdom and last minute tricks interviews and qualitative market research Anyone who participates in, manages, or teach- Audience es documentation, help, support, and interface • Quick tour of current research on homes, Everyone who participates in product design design. Appropriate for beginners and experi- consumers, and technology activities, including UI designers, developers, enced professionals. • Home infrastructure reality check: Devices, usability professionals, and especially product Presentation internet access and home networks managers. Appropriate for beginners as well as professionals. Lectures, demos, videos, ten case studies, and • Case studies of social communication, interac- group discussion. tive photo albums and working at home Presentation Instructor Audience Brief lecture segments interspersed with small team exercises. Ronald Baecker is Bell University Laboratories Aimed at academics and practitioners who are Professor of Human-Computer Interaction at new to the home and consumer domain, or Instructor who are seeking a stronger quantitati v e and con- the University of Toronto, founder and Chief Scott Jenson has worked for 15 years as a UI ceptual understanding of this domain. Scientist of the Knowledge Media Design designer. He has shipped: 1 spreadsheet, 2 Mac Institute, and founder and CEO of Expresto Presentation OS releases, 5 Newton releases, 4 commercial Software. He is an active researcher and lecturer Interactive lecture style, supplemented with Web sites, 2 Symbian mobile phones, run on human-computer interaction, user interface case studies, and illustrative videos from dozens of usability trials/focus groups. He has design, and user support. He is author or co- consumer studies. 5 patents granted and has 23 in application. author of 100 papers and four books including: He has his MSCS from Stanford University. Readings in Human-Computer Interaction: A Instructor The Simplicity Shift is being written for publica- Multidisciplinary Approach, Readings in Group- Debby Hindus is currently an entrepreneur and tion by Cambridge University Press. He is ware and Computer-Supported Cooperative Work consultant, following her work at Interval founder and past chair of the Twin Cities and Readings in Human-Computer Interaction: Research Corporation. She has conducted sever- SIGCHI chapter. Toward the Year 2000. al studies of novel communications technology for workplaces and homes, including primary 1 2 consumer research. STYLING THE NEW WEB: A COGNITIVE PERSPECTIVE WEB-SITE USABILITY: 30 WEB USABILITY WITH 31 ON DESIGN 32 THE BIG PICTURE 2002 STYLE SHEETS

MO N D A Y, FULL-DAY MO N D A Y, FULL-DAY MO N D A Y, EVENING 22 April 22 April 22 April

Steven Pemberton, CWI, The Netherlands Michael Atwood, Thomas Hewett, Jared Spool, Matthew Klee, Christine Perfetti, Drexel University, USA Erik Ojakaar, User Interface Engineering, USA Benefits This full-day tutorial shows how to use Benefits Benefits Cascading Style Sheets (CSS) to style the pre- You will learn how to successfully design and We will discuss the big issues that go into mak- sentation of Web pages using HTML, XHTML improve useful and useable interactive systems. ing a usable Web site. We’ll look at how to tie (the new HTML) and XML, and how this Below are some of the questions we will tackle: design decisions directly to business results; how helps usability. • What is cognitive task analysis? Why do I to design tasks and make assessments; where Emphasis is on structuring of documents, and want it and how can I do it? designer tools, such as Macromedia Flash, can why using CSS is essential for usability, includ- add tremendous value to the users’ experience; • How can I tell how useful and useable a system and some of the latest research in navigation ing accessibility for the elderly and sight is now or how useful and useable it can be? impaired, device independence, reduced down- usability. load times, and increased user preferences. • How do I get started in designing a cognitivel y useful and useable system? Origins A completely updated version of the popular Origins • How can I determine what parts of a system CHI 2001 tutorial. The tutorial is an update of a successful tutorial should be changed and how to change them? gi v en several times before, and has been updated • How can I communicate well with others on Features for developing material within W3C. my design and development team? • New methods for tying the design of a site to the business results generated Features Origins All of CSS1, the level currently best implement- New for CHI 2002. • How explicitly-biased test methods can high- ed, is handled, as well as much of CSS2, and light significant problems on the sites Features how to find out more. Details of what to expect • New instruments for measuring how design in CSS3 will be given. It will be shown how to A successful start to designing useful and useable affects brand engagement use CSS with HTML, and there will be an systems involves three phases: • A framework for designers to evaluate the introduction to XHTML and XML, and how • Deciding what you need to do to use CSS with these. appropriateness of using rich media tools, • Doing it such as Macromedia Flash (with lots of exam- Audience • Evaluating how well you did it ples of Flash used to enhance experiences) The tutorial is for people who want to learn • The latest research in site navigation, includ- about new developments in Web technology, Audience ing analyses of on-site search engines and suc- and how to apply them to increase the usability Intended for anyone who is or who will be part cessful link navigation of Web sites. Attendees should have a working of a team that designs and develops interactive knowledge of how to write HTML. systems to support complex human work or Audience problem solving. Anyone who is interested in the latest thinking Presentation in how to make Web sites more usable. The tutorial will be given in alternating sessions Presentation of 45 minutes lecture, 45 minutes hands-on Brief lectures, discussion, as well as “minds on” Presentation experience. and group exercises. Le c t u r e and live examples. (The speakers are very funny.) Instructor Instructors Steven Pemberton is a researcher at the CWI, Mike Atwood has worked in industry, primarily as Instructors Amsterdam, currently involved in research on a manager of several research and development Jared Spool is the Founding Principal of User usability of Web-based services. He has been groups that successfully used the development Interface Engineering, and author of Web Site involved with the Web from the beginning, of useful and useable systems as the basis for Usability: A Designer’s Guide. Matthew Klee’s organising two workshops at the first WWW research programs. Tom Hewett teaches co u r s e s usability experience comprises usability testing conference in 1994, and chairing the first Style on Cognitive Psyc h o l o g y , the Psyc h o l o g y of at Lotus Development Corporation, medium- Sheets Workshop in 1995. He is chair of the Human Computer Interaction, and on Prob l e m fidelity prototyping and user testing at Am e r - HTML Working Group, and was a long-time Solving and Crea t i v i t y . He is a published course- ican Institutes for Res e a r ch, and contextual member of the CSS working group, and co- wa r e author, has worked on the development and inquiry and on-line surveys at The Mathworks. author of CSS1 and CSS2. He has given tutori- evaluation of several projects, and is currently Christine Perfetti is an expert in the area of als on CSS and XHTML several times before. working with a group of computer scientists designing for the Scent of Information. Erik He is editor-in-chief of ACM interactions. who are interested in integrating symbolic and Ojakaar is an expert in the area of on-site search numeric computing in a single Problem Solving and navigation techniques. Environment (PSE).

1 3 workshops

WORKSHOPS PROVIDE AN EXTENDED FORUM FOR SMALL GROUPS (15-20 PEOPLE) TO EXCHANGE IDEAS ON A SPECIFIC TOPIC OF COMMON INTEREST. WORKSHOPS WILL BE HELD ON SUNDAY AND MONDAY, 21 APRIL AND 22 APRIL 2002. FOR COMPLETE DESCRIPTIONS AND ADDITIONAL INFORMATION ABOUT CHI 2002 WORKSHOPS, SEE: www.acm.org/chi2002/ap

Workshop Schedule Workshop Registration Full-Day: 9:00 to 17:30 To take advantage of reduced conference fees, register for the conference by the early dead- Workshop Participation line 7 March 2002 even if you have not yet Workshop participants are selected on the received notification of workshop acceptance. basis of position papers submitted directly to a workshop’s organizer. A position paper is If you receive notification after registering for generally 2-4 pages long and outlines the sub- the conference, please send workshop pay- mitter’s views on the workshop theme and the ment to the Registration Office along with a reasons for the submitter’s interest in the topic. note including the name of your workshop and Check each workshop for specific information. your name, address, telephone, fax and email. Position Paper Deadline If you receive notification of workshop accep- tance before registering for the conference, Position papers must be received by 25 January you may register for the workshop on the con- 2002. Submitters will be notified of selection ference registration form (also available online). by 22 February 2002. Accepted workshop par- Just complete the designated workshop sec- ticipants will be charged a registration fee of tion and include your workshop payment US$90 for a one-day workshop and US$180 along with your conference payment. for a one-and-a-half or two-day workshop.

1 4 7 Relationships Among Speech, 13 Web Navigation Workshop: Vision, and Action in Exercising and Sharing Web 21/22 SUNDAY & MONDAY Collaborative Physical Tasks Design Knowledge april Please note these are two-day workshops. Susan Fussell, Rob e r t Kraut, Jane Siegel, Scott Berkun, Microsoft Corporation, USA Carnegie Mellon University, USA Send position papers or questions to Susan Brennan, SUNY Stony Brook, USA Scott Berkun: [email protected] 1 Creating and Refining Knowledge, Send position papers or questions to Identities, and Understandings in Susan R. Fussell: [email protected] 14 The Business Value of HCI: On-Line Communities How Can We Do It Better? Michael Muller, David Millen, 8 The Philosophy and Design of Gitte Lindgaard, Carleton University, Canada Socially Adept Technologies IBM Research, USA Nicola Millard, BTexact Technologies, UK Stephen Marsh, National Research Council Send position papers or questions to Send position papers or questions to Michael Muller: [email protected] of Canada, Canada Gitte Lindgaard: [email protected] John Meech, Ami k a N ow! Corporation, Can a d a 2 Automatically Evaluating the Lucy Nowell, Pacific Northwest National 15 It’s a Global Economy Out There: Usability of Web Sites Laboratories, USA Usability Innovation for Global Market Places Tom Brinck, Diamond Bullet Design, USA Kerstin Dautenhahn, Uni v ersity of Hert f o rd s h i r e, UK Erik Hofer, University of Michigan, USA Send position papers or questions to Mizue Fujinuma, Kirsten Risden, Microsoft Corporation, USA Send position papers or questions to Stephen Marsh: [email protected] Tom Brinck: [email protected] Send position papers or questions to 9 Teaching Interaction Design: Mizue Fujinuma: [email protected] Methods, Philosophies and Approaches 16 Mobile Ad Hoc Collaboration Scott Berkun, Microsoft Corporation, USA Mar k Billinghurst, Uni v ersity of Washington, USA Send position papers or questions to Han s - W erner Gel l e r s e n , Lancaster Uni ve r s i t y , UK 21 SUNDAY Scott Berkun: [email protected] Gerd Kortuem, University of Oregon, USA april 10 Automatic Capture, Send position papers or questions to Representation and Mark Billinghurst: [email protected] Analysis of User Behavior 3 Patterns in Practice: 17 Getting to Know You: A Workshop for UI Designers Sharon Laskowski, NIST, USA Open Source Development James Landay, University of California, USA Meets Usability Martijn van Welie, Satama, The Netherlands Mike Lister, Netusability Limited, UK Kevin Mullet, Propel, USA Nancy Frishberg, Suzanna Smith, Paul McInerney, IBM Canada, Canada Send position papers or questions to Andrea Mankoski, Sun Microsystems, USA Sharon Laskowski: [email protected] Anna Marie Dirks, Ximian, USA Send position papers or questions to Calum Benson, Sun Microsystems, Ireland Martijn van Welie: [email protected] 11 Funology - Designing Enjoyment Seth Nickell, Gnome Usability Project, USA 4 Cognitive Models of Andrew Monk, University of York, UK Send position papers or questions to Programming-Like Activity Marc Hassenzahl, User Interface Design Nancy Frishberg: [email protected] Alan Blackwell, Peter Robinson, GmbH, Germany 18 Creativity and Interface: Looking Cambridge University, UK Mark Blythe, Darren Reed, University of York, UK at the Diverse Role of the Use of Chris Roast, Thomas Green, Computational Tools Within the Sheffield Hallam University, UK Send position papers or questions to Creative Process Andrew Monk: [email protected] Send position papers or questions to Winslow Burleson, Ted Selker, Alan Blackwell: [email protected] MIT Media Lab, USA 5 Physiological Computing Send position papers or questions to Winslow Burleson: [email protected] Jennifer Allanson, Lancaster University, UK Gillian Wilson, Uni v ersity College London, UK 22 MONDAY 19 Discourse Architectures: Send position papers or questions to april The Design and Analysis of Jennifer Allanson: [email protected] Computer-Mediated Conversation Thomas Erickson, IBM Research, USA 6 Robustness in Speech Based Interfaces: Sharing the Tricks 12 HCI & IA: Information, Susan Herring, Indiana University, USA of the Trade Interaction, Interface Warren Sack, University of California and Usability Architects at Berkeley, USA Jennifer Lai, IBM T.J. Watson Res e a r ch Cen t e r , USA Nils Dahlbäck, Arne Johnson, Keith Instone, IBM.Com, USA Send position papers or questions to Thomas Erickson: [email protected] Linköping University, Sweden Lisa Chan, Stanford University, USA Peter Boersma, Consultant Inf o rm a t i o n Send position papers or questions to Erg o n o m i c s , The Netherlands 20 New Technologies for Families Jennifer Lai: [email protected] George Olsen, Interaction by Design, USA , Allison Druin, Hil a r y Brown e , Send position papers or questions to University of Maryland, College Park, USA Keith Instone: [email protected] Send position papers or questions to Catherine Plaisant: [email protected] 1 5 Doctoral Consortium Sunday and Monday, 21-22 April The Doctoral Consortium is a closed session that provides an opportunity for doctoral students to explore their research interests in an interdisciplinary workshop with a group of established researchers. Participants receive feedback on their work and guidance for its future directions. The Consortium aims to develop a supportive community of scholars and a spirit of collabora- tive research. Consortium participants, who represent a wide range of disciplines within HCI, ✮ CHI 2002 | AIGA have been invited on the basis of submissions about their research projects. Experience Design FORUM Doctoral Consortium Faculty Sunday and Monday, 21-22 April Gary Olson, University of Michigan, USA CHI 2002 and AIGA Experience Design offer the FORUM to explore the intersections of Development Consortium: the SIGCHI and AIGA design communities. Changing the World, Changing Ourselves in South Africa The FORUM presents a two-day program Sunday and Monday, 21-22 April of speakers, panels, and in-depth case studies Each year, the Development Consortium sets out to look at issues and directions that the that explore design contexts such as Web sites, HCI community and SIGCHI should develop in the coming years. This yea r , the Deve l o p m e n t so f t w a r e applications, mobile device interfa c e s , Consortium brings South Africans and international participants together with a common goal: pervasive computing, virtual reality, and inter- to explore cultural experiences across a range of interactive technologies and applications, in active television. The FORUM is the event various sectors vital to the growth of South African society and economy. to attend to hear the latest about design and evaluation methods and methodologies, phi- The Consortium is made up of an interdisciplinary group of participants representing a variety losophy of design, and design artifacts. It also of perspectives; professional, occupational, and geographical. Participants have been invited on offers opportunities to interact with fellow the basis of position papers submitted to the Consortium’s organizer. design practitioners of all kinds. Jacques Hugo, Usability Sciences Associates, South Africa This FORUM is the first "satellite" event at Theo Bothma, University of Pretoria, South Africa the annual CHI conference to bring in new communities and explore connections with Invited Discussions existing members of our broad HCI commu- We d n e s d a y, 24 April nity. This FORUM has been developed to World events sometimes force violent change upon us – such were the September 11 terrorists reach out to design and usability professionals attacks on the United States. The response to these events takes many forms, some of which are who often have widely divergent perspectives based on cutting-edge interactive technology. Thus, the CHI community must play an active and practices, yet ultimately are all responsible role. for making technology useful, usable, and desirable for everyone. CHI 2002 will be presenting two Invited Discussions on issues that already were of significant interest to the CHI community, and which are even more important in today's changed world. Participation in the FORUM is open to the public; fees are $295 (members of SIGCHI Interacting with Identification Technology: Can It Make Us More Secure? This or AIGA) and $395 (non-members). Reg- discussion will focus on national identification cards and biometric technologies, such as face istration for the FORUM is separate from recognition, asking how these technologies can enhance our security and liberties without the CHI conference and is limited. Advance endangering either. The role that the human-computer interaction community will play in the registrations as well as on-site registrations development of new technologies will be an important element of the discussion. are accepted through the CHI conference registration process. You can register at Strengthening Communities: Tying the Virtual to the Real. This discussion will www..org/chi2002/registration.html. address socio-technical systems that can build strong communities, that can build trust within The CHI 2002 Networking Reception on a community, and that can resolve conflicts. The discussion will address negative consequences Sunday evening is included in the FORUM of electronic communications technologies, which extremist groups have used to foster their registration fee. communities of hate. See Wednesday's Technical Program for the names and affiliations of the participants. For more information about the FORUM visit: http://experience.aiga.org/chi2002forum

AIGA Membership The American Institute of Graphic Artists (AIGA) stimulates thinking about design by focusing on innovative practices, celebrating excellence, and inviting discussion among professionals. To become a member of AIGA go to: www.aiga.org. Experience Design is a community within AIGA whose mission is to build an interdisciplinary community of pro- fessionals who design for a highly digital and connected world. For more information go to http://experience.aiga.org. 1 6 technical program

AS ALWAYS, THE CHI TECHNICAL PROGRAM SHOWCASES PRESENTATIONS OF OUTSTANDING HCI RESEARCH (PAPERS), DEMONSTRATIONS OF NEW AND INNOVATIVE TECHNOLOGY (DEMONSTRATIONS), DISCUSSIONS OF TIMELY AND CONTRO- VERSIAL ISSUES (PANELS), AND PRESENTATIONS OF THE LATEST DEVELOPMENTS IN HCI (SHORT TALKS). CHI 2002 ALSO IS PROUD TO OFFER THE PRACTITIONERS SPECIAL TRACK, COMPRISED OF NEW VENUES PRESENTING WORK BY AND FOR DESIGNERS AND USABILITY PROFESSIONALS.

Pre-Conference Events Technical Program Overvi e w current and future interactive systems. Papers are highly refereed and are published in the Development Consortium Demonstrations archival CHI Conference Proceedings and as an issue of CHI Letters. The Development Consortium can be used as Demonstrations offer an opportunity to show a vehicle for examining issues and directions an innovative interface concept, HCI system, Plenary Sessions that the HCI community and SIGCHI should technique, or methodology. Participants are Plenary sessions are general sessions that develop in the coming years. This year, it able to view systems in action and discuss open and close the conference. The key event will focus on realizing the CHI 2002 goal of them with the people who created them. of the session is an invited presentation by a providing unique opportunities for bringing prominent person that supports the confer- together diverse members of the global HCI Practitioners Special Track ence theme and offers a challenge to people co m m u n i t y . This will be accomplished, in part, interested in HCI. by the inclusion of South African researchers, A new event for CHI 2002, the Practitioners designers, developers, and educators. Special Track is a unique opportunity th a t Short Talks and of fers three areas of participation: Extended Interactive Posters Doctoral Consortium Interactionary, Interaction Design Portfolios, Short Talks and Interactive Posters are The Doctoral Consortium provides an oppor- and Usability in Practice. The Extended particularly suitable for exciting new findings, tunity for a group of invited doctoral students Interationary provides several interdisciplinary ongoing work that has demonstrated special to explore their research interests in an inter- teams of usability engineers and designers the promise, preliminary results, timely work still disciplinary workshop with other students and opportunity to work on an interaction design in a state to be influenced, or tightly argued a group of experienced researchers. problem in a competitive and fun format. The Interaction Design Portfolios welcomes partic- essays or opinion pieces. Posters are visual Tutorials ipation from professional interaction designers, presentations of work and are displayed design educators, researchers, and design throughout the conference. Short Talks are Tutorials are courses designed for novice to students to "show and tell" new developments presented in traditional technical sessions. experienced participants. Courses cover a from the design community. The Usability in wide range of topics from theory to practice. Practice focuses on how usability practices Special Interest Groups (SIGs) This year, several tutorials will contain content have evolved over the past decade by offering Special Interest Groups (SIGs) enable confer- that is rep r esentative of the conference theme: sessions that concentrate on the best prac- ence attendees who share a common interest changing the world, changing ourselves. tices in usability methods. to meet informally for 90 minutes of discus- Workshops sion at the conference. They differ from work- Panels shops in that there is no pre-event selection of Workshops provide a valuable opportunity Panels stimulate thought and discussion about participants and all attendees may participate. for small communities of people with diverse ideas and issues of interest to the human- perspectives to engage in rich one- to two- computer interaction community. Panels typi- Student Posters day discussions about a topic of common cally focus on controversial or emerging issues, The Student Posters program offers a unique interest. Workshop participants are pre-select- allowing speakers and the audience to explore, opportunity for students to present their work ed and workshops offer an opportunity to debate, and reflect on these issues. at CHI and to receive encouragement in their explore and develop work collaboratively. development as HCI professionals. Student Papers posters are displayed during the conference Papers present significant contributions by and provide an excellent opportunity to dis- 1 7 researchers and practitioners to the HCI field, cuss late-breaking and on-going work in an capable of influencing the design lifecycle of informal setting. Opening Plenary

A World Filled With Cameras: Security at the Cost of Freedom? Or Can We Have Both? David Brin

9:00 TO 10:30

Papers / Demonstrations Panel ✮ Contextual Displays CHI@20: Fighting Our Way from Focus Plus Context Screens: Displays for Marginality to Power Users Working with Large Visual Documents , University of Maryland, USA Patrick Baudisch, Nathaniel Good, Xerox PARC, USA Stuart Card, Xerox PARC, USA Where Do Web Sites Come From? Capturing and Donald Norman, Nielsen Norman Group, USA Interacting with Design History Marilyn Tremaine, New Jersey Institute of Tec h n o l o g y, USA Scott Klemmer, Ethan Phelps-Goodman, M. Mitchell Waldrop, USA James Landay, UC Berkeley, USA Michael Thomsen, University of Aarhus, Denmark The Augurscope: 11:30 TO 13:00 A Mixed Reality Interface for Outdoors Holger Schnädelbach, Boriana Koleva, Martin Flintham, Mike Fraser, Shahram Izadi, Paul Chandler, Malcolm Foster, Steve Benford, Chris Greenhalgh, Tom Rodden, University of Nottingham, UK Demonstrations Panel Technology to Help What Kind of Work is HCI Work? People Generate Information Moderators: An Automated Approach and Virtual Environment Allison Druin, University of Maryland, USA for Generating Maintenance Instructions Michael Muller, IBM Research, USA Russell Blue, G. Bowden Wise, Louis Hobel, Christopher Volpe, Participants: Pascale Rondat, Ann Kelly, Anne Gilman, Wesley Turner, Tone Bratteteig, University of Oslo, Norway Steve Linthicum, George Ryon, General Electric R&D, USA Bill Gaver, Royal College of Art, UK Jeff Wampler, Air Force Research Lab, USA Bonnie John, Carnegie Mellon University, USA Boris Yamrom, CUNY - Lehmon College, USA Mary Beth Rettger, MathWorks, USA Bruce Wilde, Lockheed Martin Systems Integration, USA LAPIS: Smart Editing with Text Structure 14:30 TO 16:00 Robert Miller, Brad Myers, Carnegie Mellon, USA Hunter Gatherer: Browser Based Interaction Support for Within-Web Page Collection Making m.c. schraefel, University of Toronto, Canada Demonstrations Panel ✮ Using Groupware to When I’m Sixty-Four: Support Collaboration Are there Real Strategies for Providing KidPad: Universal Accessibility for the Elderly? Collaborative Storytelling Tool for Children Moderator: Juan Pablo Hourcade, University of Nottingham, UK Rachelle Heller, The George Washington University, USA Benjamin Bederson, Allison Druin, Participants: University of Maryland, USA Laura Leventhal, Bowling Green State University, USA Gustav Taxén, Royal Institute of Technology, Sweden Mary Zajicek, Oxford Brooks University, UK Groupspace: A 3D Workspace Joaquim Jorge, INESC, Portugal Supporting User Awareness Krista Coleman, Enhanced Mobility Technologies, USA Jeff Dyck, Carl Gutwin, Robert Jacob, Tufts University, USA University of Saskatchewan, Canada Pedro Branco, Fraunhofer Center for Research in Computer 16:30 TO 18:00 Interaction in a Collaborative Environment Graphics, USA David Novick, University of Texas at El Paso, USA Holger Regenbrecht, DaimlerChrysler, Germany Julio Abascal, The University of the Basque Country-Euskal Michael Wagner, shared-reality.com, Germany Herriko Unibertsitatea, Spain Elizabeth Mynatt, Georgia Institute of Technology, USA

1 8 Since the tragic events of 9/11 we keep hearing security experts demand tighter restrictions on daily life, while civil libertarians preach we should accept risk to avoid “Big Brother”. Both grou p s David Brin is a scientist and author whose future- implicitly assume a tradeoff between safety and freedom. But is such a tradeoff necessary? oriented novels include Earth, The Postman, and Hugo For generations, people have grown detached from responsibility for protecting and maintaining Award winning best-sellers Startide Rising and Uplift civilization, handing evermore of the task to paid professionals. But on 9/11 most of the useful War. (The Postman inspired a major film in 1998.) video was taken by private citizens, private cell phones spread word quicker than official media, Brin is also known as a leading commentator on and the sole effective action to thwart terror was taken by individuals, armed with intelligence and modern technological trends. His non fiction book – communication tools outside official channels. What does this suggest about the coming era? The Transparent Society: Will Technology Make Us Choose Between Freedom and Privacy? – deals with provocative Pundits cry that onrushing technologies threaten our freedom and privacy, yet these commenta- issues of openness and liberty in the wired-age. Brin’s tors actually underestimate the ‘Moore’s Law of cameras’ that may soon spread digital vision newest novel – Kiln People – explores a fictional near nearly everywhere at minuscule expense. Meanwhile, citizens take a pragmatic attitude, accept- future when people use cheap copies of themselves to ing and even embracing the new age of transparency - one in which technology may actually be in two places at once. empower individuals even more than elites.

Papers Short Talks Input Devices See the CHI 2002 Web site for details. Movement Model, Hits Distribution and Learning in Virtual Keyboarding Shumin Zhai, Alison Sue, Johnny Accot, IBM Almaden Research Center, USA Comparison of Two Touchpad-Based Methods for Numeric Entry Poika Isokoski, Mika Käki, University of Tampere, Finland Interacting At a Distance: Measuring the Performance of Laser Pointers and Other Devices Brad Myers, Rishi Bhatnagar, Jeffrey Nichols, Choon Hong Peck, Dave Kong, Robert Miller, A. Chris Long, Carnegie Mellon University, USA Papers Papers Short Talks Gaze Input: Smooth Moves See the CHI 2002 Web site for details. Messages Embedded in Gaze of Interface Acquisition of Expanding Targets Agents - Impression Management with Michael McGuffin, Ravin Balakrishnan, Agent’s Gaze University of Toronto, Canada Atsushi Fukayama, Takehiko Ohno, Naoki Mukawa, Quantitative Analysis of Scrolling Techniques Minako Sawaki, Norihiro Hagita, NTT Communication Science Laboratories, Japan Ken Hin c k l e y , Edw a r d Cut r ell, Ste v e Bathiche, Tim Muss, Mic r osoft, USA Leveraging the Asymmetric Sensitivity of Eye Contact for Videoconferencing More Than Dotting the i’s – Practitioners Special Track Foundations for Crossing-based Interfaces Milton Chen, Stanford University, USA ✮ Design Portfolio Johnny Accot, Shumin Zhai, IBM Almaden Res e a r ch Cen t e r , USA

Papers Papers Practitioners Special Track Structure and Flow Two-Handed Interaction Usability in Practice A Case Study to Distill Structural Scaffolding Comparing Voodoo Dolls and HOMER: Field Studies - Guidelines for Scaffolded Software Exploring the Importance of Feedback in Evolution and Revolution Environments Virtual Environments Chairs: Dennis Wixon, Microsoft, USA Chris Quintana, Joseph Krajcik, Elliot Soloway, Jeff Pierce, Randy Pausch, Judy Ramey, University of Washington, USA University of Michigan, USA Carnegie Mellon University, USA Contextual Design: Notification for Shared Annotation SmartSkin: An Infrastructure for Freehand Defining Customer-Centered Systems of Digital Documents Manipulations on Interactive Surfaces Karen Holtzblatt, Hugh Beyer, AJ Brush, University of Washington and Microsoft, USA Jun Rekimoto, Sony CSL, Japan InContext Enterprises, USA David Bargeron, Anoop Gupta, Jonathan Grudin, Creating Principal 3D Curves Hospital Information Systems: Microsoft Research, USA with Digital Tape Drawing Contrast Between 1978 and 2001 I’d Be Overwhelmed, But It’s Just One More Tovi Grossman, Gordon Kurtenbach, JoAnn Hackos, The Center for Information Thing To Do: Availability and Interruption in George Fitzmaurice, Azam Khan, Bill Buxton, Development Management, USA Research Management Alias|wavefront, Canada Contextual Inquiry and Ethnographic Jim Hudson, Georgia Institute of Technology, USA Ravin Balakrishnan, University of Toronto, Canada Interview Methodology Jim Christensen, Wendy Kellogg, Thomas Erickson, Stephanie Rosenbaum, Tec-Ed, USA IBM T.J. Watson Research Center, USA Discount User Observations (DUO) 1 9 Sari Laakso, Karri-Pekka Laakso, Interacta Deign Oy, Finland Colleen Phillips Page, Microsoft, USA Demonstrations Invited Discussion ✮ Innovative UIs for Interacting with Identification Non-traditional Environments Technology: Can It Make Us Roomware: The Second Generation More Secure? Norbert Streitz, Thorsten Prante, Christian Müller-Tomfelde, Organizers: Peter Tandler, Carsten Magerkurth, Integrated Publication and Jean Scholtz, NIST, USA Information Systems Institute, Germany Jeff Johnson, UI Wizards,USA E-Windshield: A Study of Using Moderator: Ted Selker,Winslow Burlson, Ernesto Arroyo, Alan Wexelblat, HOVIR, USA MIT Media Lab, USA Participants: Prototype Implementations for a Universal Remote Ben Shneiderman, University of Maryland, USA 9:00 TO 10:30 Gottfried Zimmerman, Gregg Vanderheiden, Al Gilman, Peter Hope-Tindall, dataPrivacy Partners, Canada Trace R&D Center, University of Wisconsin-Madison, USA Jonathon Phillips, NIST & DARPA, USA Dan Rosenberg, Oracle, USA Papers / Demonstrations Panel ✮ Technology to Help ✮ Future Interfaces: People Find Information Social and Emotional SearchKids: Moderator: A Digital Library Interface for Young Children Alan Wexelblat, HOVIR, USA Juan-Pablo Hourcade, Allison Druin, Lisa Sherman, Participants: Benjamin Bederson, Glenda Revelle, Dana Campbell, Rosalind Picard, MIT Media Lab, USA Stacy Ochs, Beth Weinstein, University of Maryland, USA Clifford Nass, Stanford University, USA Video Browsing Interfaces for the Open Video Project Kevin Warwick, University of Reading, UK Gary Geisler, Gary Marchionini, Barbara Wildemuth, , MIT, USA Anthony Hughes, Meng Yang, University of North Carolina at Chapel Hill, USA 11:30 TO 13:00 Smart Skip: Consumer Level Browsing and Skipping of Digital Video Content Steven Drucker, Asta Glatzer, Steven De Mar, Curtis Wong, Microsoft Research, USA

✮ Design Expo 2 Panel Moderator: Focus Groups in HCI: Dan Olson Jr., Bringham Young University, USA Wealth of Information or Participants: Waste of Resources? Jonathan Arnowitz, Nuon Valley, Netherlands Jared Braiterman, Shutterfly, USA Moderator: Elizabeth Dykstra-Erickson, Generic Media, USA Stephanie Rosenbaum, Tec-Ed, USA Shelley Evenson, Scient, USA Participants: Gong Szeto, Rare Medium, USA Gilbert Cockton, University of Sunderland, UK Kara Coyne, Nielsen Norman Group, USA Michael Muller, Lotus Research, USA Thyra Rauch, IBM, USA 14:30 TO 16:00

Papers / Demonstrations Panel Interactive Design New Issues in Teaching HCI: A Model Based Tool for Interactive Prototyping Pinning a Tail on a Moving Donkey of Highly Interactive Applications Moderator: Rémi Bastide, David Navarre, Philippe Palanque, Jonathan Lazar, Towson University, USA University Toulouse, France Participants: Physical Programming: Designing Tools for Children Jenny Preece, UMBC, USA to Create Physical Interactive Environments Terry Winograd, Stanford, USA Jaime Montemayor, Allison Druin, Allison Farber, Jean Gasen, Capital One, USA Sante Simms, Wayne Churaman, Allison D’Amour, University of Maryland, USA A Visual language for Sketching Large and Complex Interactive Designs 16:30 TO 18:00 James Lin, James Landay, UC Berkeley, USA Michael Thomsen, University of Aarhus, Denmark

2 0 Papers Papers Practitioners Special Track Confidence and Trust Controlling Complexity ✮ Design Portfolio Adaptive Testing: Automating CPM-GOMS Effects on User Performance Bonnie John, Carnegie Mellon University, USA Eva Jettmar, Clifford Nass, Stanford University, USA Alonso Vera, Michael Matessa, Michael Freed, Rich Media Helps Trust Development Roger Remington, NASA Ames Research Center, USA Nathan Bos, Judith Olson, Gary Olson, Investigating Human-Computer Optimization Zachary Wright, University of Michigan, USA Stacey Scott, Neal Lesh, Gunnar Klau, Short Talks Darren Gergle, Carnegie Mellon University, USA Mitsubishi Electric Research Laboratory, USA See the CHI 2002 Web site for details. Trust Without Touch: Jumpstarting Long- An Evaluation of Multiple Interfaces: Distance Trust with Initial Social Activities A Design Solution For Bloated Software Judith Olson, Jun Zheng, Nathan Bos, Gary Olson, Joanna McGrenere, Ronald Baecker, Elizabeth Veinott, University of Michigan, USA University of Toronto, Canada, Kellogg Booth, University of British Columbia, Canada Papers Papers Practitioners Special Track I Think, Therefore I M Spatial Cognition Usability in Practice Introducing Instant Messaging into the Women Take a Wider View Formative Evaluations - Workplace Mary Czerwinski, George Robertson Evolution and Revolution Mark Handel, Tom Finholt, Microsoft Research, USA Chairs: Ginny Redish, Redish & Associates, USA University of Michigan, USA Desney Tan, Carnegie Mellon University, USA Randolph Bias, Austin Usability, USA Jim Herbsleb, Dave Atkins, Lucent Technologies, USA Evaluating the Effectiveness of Spatial User-Based Evaluation Dave Boyer, Avaya Communications, USA Memory in 2D and 3D Physical and Joseph Dumas, Oracle, USA Hubbub: A Sound-Enhanced Mobile Instant Virtual Environments Rolf Molich, DialogDesign, Denmark Messenger That Supports Awareness and Andy Cockburn, Bruce McKenzie, Opportunistic Interactions University of Canterbury, New Zealand User Interface Update - 2001 Robert Bailey, Computer Psychology, USA Ellen Isaacs, Alan Walendowski, Dipti Ranganathan, Learning Where to Look: Location Learning AT&T Labs, USA in Graphical User Interfaces New Usability Testing Techniques When Genres Collide: The Tensions of Instant Brian Ehret, Sun Microsystems, USA Jared Spool, User Interface Engineering, USA Messaging Attributed Amy Voida, Wendy Newstetter, Elizabeth Mynatt, Short Talks Georgia Institute of Technology, USA See the CHI 2002 Web site for details. Papers Papers Short Talks Web Behavior Pattern ✮ Focus and Context See the CHI 2002 Web site for details. How Knowledge Workers Use the Web Popout Prism: Adding Perceptual Principles Abigail Sellen, Rachel Murphy, to Overview + Detail Document Interfaces Hewlett-Packard Labs, UK Bongwon Suh, University of Maryland, USA Kate Shaw, Aston University, UK Allison Woodruff, Ruth Rosenholtz, Alyssa Glass, Applying Patterns of Cooperative Xerox PARC, USA Interaction To Work (Re)Design: Keeping Things in Context: E-Government and Planning A Comparative Evaluation of Focus Plus David Martin, Mark Rouncefield, Ian Sommerville, Context Screens, Overviews, and Zooming Lancaster University, UK Patrick Baudisch, Nathaniel Good, Victoria Bellotti, Separating the Swarm: Categorization Pamela Schraedley, Xerox PARC, USA Methods for User Sessions on the Web Improving Focus Targeting in Ed Chi, Jeffrey Heer, Xerox PARC, USA Interactive Fisheye Views Carl Gutwin, University of Saskatchewan, Canada Papers Invited Discussion Practitioners Special Track Speech, Audio, and Gesture ✮ Strengthening Communities: Usability in Practice SCANMail: A Voicemail Interface That Makes Tying the Virtual to the Real Alternatives to Formative Speech Browsable, Readable, and Searchable Moderator: Evaluations – Evolution Steve Whittaker, Julia Hirschberg, Larry Stead, Jenny Preece, UMBC, USA and Revolution Gary Zamchick, Aaron Rosenberg, Michiel Bacchiani, Participants: Chairs: Janice Rohn, Siebel Systems, USA AT&T, USA Paul Resnick, University of Michigan, USA Jared Spool, User Interface Engineering, USA Brian Amento, AT&T Labs - Research, USA Doug Schuler, The Evergreen State College, USA Litza Stark, University of Delaware, USA The Role of Expert Reviews, Walkthroughs, Phil Isenhour, Virginia Tech, USA (two other panelists to be arranged) and Guidelines in Usability Practice Speech in the Call Center: Ginny Redish, Redish and Associates, USA Comparing Natural Language CARD Technique Call Routing with Touch-Tone Menus Michael Muller, IBM, USA Bernhard Suhm, Josh Bers, Dan McCarthy, Participatory Design Method Barbara Freeman, David Getty, Katherine Godfrey, Patrick Peterson, BBN Technologies, USA Mayuresh Ektare, Yanxia Yang, Cadence,USA Gestural and Audio Metaphors as a Comprehensive Evidence-Based Web Design Means of Control for Mobile Devices and Usability Guidelines Antti Pirhonen, University of Jyvaskyla, Finland Sanjay Koyani, National Cancer Institute, USA Stephen Brewster, Christopher Holguin, 2 1 University of Glasgow, UK Short Talks See the CHI 2002 Web site for details. Papers / Demonstrations Panel ✮ Web Site Analysis The World of Wireless and Kids NetRaker Suite: A Demonstration Moderator: Doug van Duyne, James Landay, Matthew Tarpy, Allison Druin, University of Maryland, USA NetRaker Corporation, USA Participants: Designing Online Banner Advertisements: Erik Strommen, Consultant, USA Should We Animate? Matt Barranca, Context-Based Research Group, USA Michelle Bayles, Wichita State University, USA Heiko Sacher, GVO Interaction, USA Deborah G. Tatar, SRI, USA Statistical Profiles of Elliot Solloway, University of Michigan, USA Highly-Rated Web Site Interfaces Melody Ivory, Marti Hearst, UC Berkeley, USA

9:00 TO 10:30

Paper /Demonstrations Panel ✮ Visualizing Patterns What the Best Usability A Dynamic Query Interface for Specialists are Made Of Finding Patterns in Time Series Data Moderator: Harry Hochheiser, Ben Shneiderman, Danielle Gobert, Fidelity Investments, USA University of Maryland, USA Participants: SHriMP Views Virginia Howlett, Blue Sky Design, USA Margaret-Anne Storey, MIT, USA Carolyn Snyder, Snyder Consulting, USA Polyarchy Visualization: Howard Tamler, HT Consulting, USA Visualizing Multiple Intersecting Hierarchies Thomas Tullis, Fidelity Investments, USA Chauncey Wilson, Bentley College, USA George Robertson, Kim Cameron, Mary Czerwinski, 11:30 TO 13:00 Daniel Robbins, Microsoft Research, USA

Panel Getting Real About Speech: Overdue or Overhyped? Moderator: Frankie James, SAP Labs, USA Participants: Bruce Balentine, Enterprise Integration Group, USA John Makhoul, BBN Technologies, USA Clifford Nass, Stanford University, USA 14:30 TO 16:00 Ben Shneiderman, University of Maryland, USA

Closing Plenary Interfaces for Alternate, Automated and Involuntary Experiences: Prosthetics, Robotics and Remote Operational Systems. Stelarc 16:30 TO 18:00 2 2 Papers Papers Practitioners Special Track Collaborative Filtering ✮ Hands-On Interfaces Usability in Practice Specifying Preferences Based on User History A Tangible Interface for Organizing User Experience Lifecycle – Loren Terveen, Jessica McMackin, Brian Amento, Information Using a Grid Evolution and Revolution Will Hill, AT&T Labs - Research, USA Robert Jacob, Tufts University & MIT Media Lab, USA Chairs: Stephanie Rosenbaum, Tec-Ed, USA Observed Behavior and Perceived Value Hiroshi Ishii, Gian Pangaro, James Patten, Chauncey Wilson, Bentley College, USA MIT Media Lab, USA of Authors in Usenet Newsgroups: User-Centered DesignApproach at IBM Bridging the Gap Cognitive Cubes: A Tangible User Interface Karel Vredenburg, IBM, Canada Andrew Fiore, Cornell University, USA for Cognitive Assessment Scott LeeTiernan, University of Washington, USA Ehud Sharlin, Lili Liu, Steve Sutphen, How to Systematically and Effectively Marc Smith, Microsoft Research,USA University of Alberta, Canada Improve the Role and Impact of UCD in Development Projects Diffusing Information in Organizational Yuichi Itoh, Yoshifumi Kitamura, Timo Jokela, University of Oulu, Finland Settings: Learning from Experience Osaka University, Japan Benjamin Watson, Northwestern University, USA Dave Snowdon, Xerox Research Centre Europe, UK User Experience Lifecycle at Siebel Illuninating Clay: a 3-Dimensional Tangible Janice Rohn, Siebel Systems, USA Interface for Landscape Analysis Library Web Improvement Team Ben Piper, Carlo Ratti, Hiroshi Ishii, Trixi Smith, Lansing Comunity College, USA MIT Media Lab, USA Short Talks See the CHI 2002 Web site for details.

Papers Papers Practioners Special Track ✮ Communities and Organizations Ubiquity ✮ Design Portfolio HutchWorld: Clinical Study of Computer- Unremarkable Computing mediated Social Support for Cancer Patients Peter Tolmie, James Pycock, Tim Diggins, and their Caregivers Allan MacLean, Alain Karsenty, Shelly Farnham, Cheng Lili, Linda Stone, Melora Xerox Research Centre Europe, UK Zaner-Godsey, Christopher Hibbeln, Microsoft, USA Comparing Paper and Tangible, Janet Abrams, Karen Syrjala, Ann Marie Clark, Multimodal Tools Fred Hutchinson Cancer Research Center, USA David McGee, Pacific Northwest Design as a Minority Discipline in a National Laboratory, USA Invited Session Software Company: Toward Requirements Philip Cohen, R. Matthews Wesson, Sheilah Horman, for a Community of Practice Oregon Graduate Institute of Science and Tec h n o l o g y, USA Ask Jakob Michael Muller, Lotus Development Corporation, USA Making Sense of Sensing Systems: Five Moderator: Kenneth Carey, IBM Research, USA Questions for Designers and Researchers Chris Nodder, Microsoft, USA Designing for Improved Social Responsibility, Victoria Bellotti, Maribeth Back, W. Keith Edwards, Participant: User Participation and , Cristina Lopes, Xerox PARC, USA Jakob Nielsen, Nielsen Norman Group, USA Content in On-Line Communities Austin Henderson, Rivendel Consulting & Design, USA Sean Kelly, Microsoft Corporation, USA Christopher Sung, eTonal media, USA Papers Papers Practitioners Special Track Group Spaces ✮ Design Methods ✮ Extended Interactionary Sotto Voce: Exploring the Interplay of Groupware Walkthrough: Adding Context to Conversation and Mobile Audio Spaces David Pinelle, Carl Gutwin, Paul Aoki, Rebecca Gri n t e r , Mar g a r et Szymanski, University of Saskatchewan, Canada James Thornton, Allison Woodruff, Xerox PARC, USA Cognitive Walkthrough for the Web Amy Hurst, Georgia Institute of Technology, USA Marilyn Hughes Blackmon, Peter Polson, Age-old Practices in the ‘New World’: Clayton Lewis, University of Colorado, USA A Study of Gift-giving between Muneo Kitajima, National Institute of Advanced Science Short Talks Teenage Mobile Phone Users and Technology, Japan See the CHI 2002 Web site for details. Alex Taylor, Richard Harper, University of Surrey, UK A Survey of User-Centered Design Practice Finding Others Online: Reputation Karel Vredenburg, Paul Smith, IBM, Canada Systems for Social Online Spaces Ji-Ye Mao, Tom Carey, University of Waterloo, Canada Carlos Jensen, Georgia Institute of Technology, USA John Davis, Shelly Farnham, Microsoft Research, USA

Stelarc is an Australian artist who has performed exten- of Law by Monash University. He is now Principal sively in Japan, Europe and the USA- including new Research Fellow in the Performance Arts Digital music, dance festivals and experimental theatre. He has Research Unit at The Nottingham Trent University, used medical instruments, prosthetics, robotics, Virtual UK. His art is represented by the Sherman Galleries Reality systems and the Internet for art performances. in Sydney. In 1997 he was appointed Honorary Professor of In his presentation he will explore alternate, intimate and Art and Robotics at Carnegie Mellon University. involuntary interfaces with the body, demonstrating a He was Artist-In-Residence for Hamburg City in muscle stimulation system for remote choreography of 1998. In 2000 he was awarded an honorary Degree the body. 2 3 Additional activities will ACM SIGCHI sponsors recruit, demo new technology and be featured throughout the Volunteer Reception provide exciting giveaways and raffles dur- ring the convention. The current Champion conference. All conference We d n e s d a y, 24 April Sponsors are: attendees are welcome to 19:45 • Diamond Bullet Design participate in these events. (Following ACM SIGCHI Open Meeting) • Enviz • Microsoft Corporation Networking Reception ACM SIGCHI exists because of the contri- • Polycom ✮ S u n d a y, 21 April butions of time, energy, and resources given • Sun Microsystems 2 1 : 0 0 - 2 3 : 3 0 by the many volunteers who participate in • Unisys running SIGCHI activities (including the • Yahoo! Join us at a casual kick-off reception for all CHI Conference). If you are one of the CHI participants to meet with old friends, many volunteers who has helped SIGCHI Contributing Sponsor Exhibitors make new acquaintances, and catch a pre- (reviewed papers, ran a newsletter for your • Cooper Interaction Design view of CHI 2002. Light snacks provided. local chapter, or otherwise gave of your time • Hewlett Packard Cash bar. Stop in and get a head start on and energy), OR if you are interested in • IBM ne t w o r king at CHI 2002! becoming a volunteer and want to meet • Menlo Technology the SIGCHI board to talk about how you • Nokia Newcomers’ Orientation can get involved, you are invited to attend this reception. E x h i b i t o r s Tu e s d a y, 23 April 1 0 : 3 0 - 1 1 : 3 0 • Human Factors International The Commons • John Wiley & Sons The Newcomers’ Orientation is a special ses- Located in the Exhibit Hall C on the • Kluwer Academic Publishers sion that immediately follows the Opening first floor of the Convention Center, The • Lawrence Erlbaum Associates Plenary Session. It offers an opportunity for Commons is a large central area that is the • The MIT Press those attending CHI for the first time to site for all main conference breaks, Exhibits, • Morgan Kaufmann Publishers • NetRaker learn about SIGCHI and ACM. During the Extended Interactionary Displays, Posters, • Noldus Information Technology orientation you will also learn how to navi- Interactive Posters, Recruiting Boards, gate the conference and make session choices • Ovo Studios Usability Labs Student Posters, and other interactive activi- • Samsung Electronics in an environment with so many options. ties. You will also find the Internet Room • Springer-Verlag New York and the Message Boards. Seating areas make • Taylor & Francis Conference Reception/ The Commons the perfect place to meet 20 Years of CHI with old or new friends, enjoy food and Exhibit Hours Tuesday, 23 April beverage, or just relax between sessions. Tuesday...... 10:30 to 18:00 19:30-22:30 Highlight on Exhibits ...... 10:30 to 11:30 Join us for an evening of fellows h i p , fine food, The Commons Hours Wednesday...... 9:00 to 18:00 and music in the dramatic six story atrium of Saturday...... 15:00 to 19:00 Thursday...... 9:00 to 16:30 the International Mar ket Squ a r e. We will also Sunday...... 8:00 to 18:30 I n t e rested in Exhibiting or honor 20 years of exciting SIGCHI growth Monday ...... 8:00 to 18:30 in Recruiting Boards? and influence. Come celebrate with us and Tuesday...... 10:30 to 19:00 toast the future of SIGCHI. Wednesday...... 8:00 to 19:00 Contact: Thursday...... 8:00 to 16:30 CHI 2002 Conference Office The Conference Reception is included with Tel: +1 410 263 5382 Conference registration and Accompanying Informal Special Fax: +1 410 267 0332 Persons registration. Additional tickets may Interest Groups (SIGs) Email: [email protected] be purchased when you register or on site at Informal SIGs are meetings where small the CHI Store. Attendees are welcome to groups can discuss specific topics of common Recruiting Boards bring their children to the reception. Please in t e r est. Organizing a lunchtime informal SIG A designated area in The Commons will see the registration form for the prices of is a great way to guarantee yourself interest- focus on recruiting. Organizations interested children’s tickets. ing lunch companions. Anyone can organize in recruiting new personnel can reserve an informal SIG and anyone can attend. space to display pertinent information on ACM SIGCHI Open Meeting the Recruiting Boards. The conference will We d n e s d a y, 24 April Exhibits collect resumes from interested persons and 1 8 : 3 0 - 1 9 : 3 0 Exhibits provide an opportunity for confer- deliver them to authorized representatives ence attendees to learn about a broad spec- of the recruiting organization. The annual ACM SIGCHI Open Meeting trum of HCI offerings. They feature the lat- will be held after the last session of the day This is an excellent opportunity for all con- est in HCI oriented products and services on Wednesday. At this meeting, officers will ference delegates to obtain valuable informa- from commercial vendors, institutions, and present ongoing SIGCHI programs and tion on industry opportunities and increase publishers. Exhibits are a wonderful way to activities and then conduct a question and their networking with HCI professionals. promote your organization, network with the an s w er session with the audience. Part i c i p a n t s HCI community, and recruit new talent. Contact interested in learning more about SIGCHI or participating in shaping SIGCHI’s future For information and for the cost to reserve a Champion Sponsor Exhibitors are encouraged to attend. 4’ x 3’ space on a Recruiting Board to post Champion Sponsors are provided with job announcements for your organization, exhibit space on the convention floor. Many contact: CHI 2002 conference office at 2 4 +1 410 263 5382 or chi2002 [email protected] Walk-In Demonstrations CHIkids Technology Camp CHIkids Newsletter CHI 2002 participants interested in showing and Child Care Program Available to Conference Attendees their work in progress are encouraged to use The Child Care Program and the CHIkids via Email upon Request the Walk-In Demonstration area. A limited Technology Camp will be available during The CHIkids Newsletter will contain number of Walk-In Demonstrations may be the conference for children between the ages late-breaking news stories about the CHI scheduled in advance with the Demonstra- of 6 months to 14 years old. Prog r a m details conference, written by our own CHIkids tions Co-Chairs. All other slots will be avai l a b l e and age ranges for each program are described staff reporters and CHIkids leaders who are on site on a first-come, first-serve basis. No below. (As of Sunday, 21 April 2002, a child Student Volunteers. You’ll enjoy summaries ad v ance submissions are req u i r ed for this event. aged 15 or older cannot be accepted into of various conference venues, interviews with the program.) CHI conference attendees, and a summary CHI 2002 will provide a flip chart and of CHIkids activities. The newsletter will some basic equipment including an IBM PC Child Care Program also be available in specified locations in and Apple Macintosh (both with built-in Sunday and Monday, 8:30-18:00 the Center. audio support) and a VCR. No external Tu e s d a y, We d n e s d a y, Thursday, speakers, external CD-ROM drives, or ZIP 8:30-18:30 If you would like to receive your complimen- drives will be provided. Participants with tary copy of the CHIkids Newsletter during The Child Care Program, provided by more extensive needs should bring their the conference via email, please check the KiddieCorp, offers fun-filled and develop- own hardware and so f t w a r e. CHIkids Newsletter request box on your mentally appropriate activities. Activities conference registration form and be sure to include exciting themes, group games, music Student Volunteers provide your email address. Student Volunteers are integral to the success & movement, board games, st o r y time, dra- of each CHI conference. Students from all matic play, and more. Our goal is to provide Child Care Program and your children with a comfortable, safe and disciplines are invited to be part of the most CHIkids Technology Camp happy experience. The Child Care Program exciting event in the HCI field. Many of the Registration duties are not glamorous, but all provide is available Sunday through Thursday for The deadline for registration is 21 March opportunities to interact with CHI 2002 children 6 months to 6 years old, and on 2002. Registration forms are available at attendees from all parts of the world. Sunday and Monday only for children 7 to 14 years old. The registration fee is US$85 www.acm.org/chi2002. Space is limited, In return for their help at the conference, per day, and includes activities, lunch and and there will be no on-site registration. student volunteers will receive many benefits snacks. Children ages 7 to 14 years may Therefore, registration will be on a first- including free conference registration, some participate in the CHIkids Technology come, first-serve basis. A waiting list will be student meals, a Conference Reception ticket, Camp on Tuesday through Thursday. formed if all spaces are filled. Waiting list a student volunteer T-shirt, and an invitation registrants will be notified if space becomes to the student volunteer thank-you party. CHIkids Technology Camp available. Participants are not considered reg- Student volunteers are responsible for their Tu e s d a y, We d n e s d a y, Thursday, istered until all appropriate fees are paid. own housing, travel to and from Min n e a p o l i s , 8:30-18:00 For questions about the CHIkids and those meals not provided. Reduced CHIkids Technology Camp is a place where Technology Camp Program: housing rates may be available for student kids 7 to 14 years of age, adults, and tech- Allison Druin, CHIkids Co-Chair volunteers. Student volunteers will have nology come together with common goals Email: [email protected] access to the student volunteer email list, and do meaningful things. With the tools which helps to create a community before of technology, children can be conference For questions about the Child the conference. reporters, web designers, multimedia story- Care Program: tellers, software testers, conference attendees, KiddieCorp Volunteers must be undergraduate, Master’s, and more! CHIkids combines the feeling of Email: [email protected] or PhD students during the 2001-2002 summer camp with the fun of technology, all Tel: +1 858 455 1718 academic year. All students, regardless of as a part of this unique conference experience. Fax: + 1 858 455 5841 dis- cipline, are encouraged to apply. No ex p e r i e n c e is required. We are looking for Children will use CD-ROMs, test new soft- Technical Tours enthusiastic, intelligent, reliable people. wa r e, as well as be provided with a mixture of Friday Volunteers must commit to a total of 20 off-computer activities to complement their The CHI 2002 Local Activities Committee, volunteer hours of work at the conference technology experiences. All CHIkids activi- working together with the University of during 20-25 April 2002. ties will be led by a team of CHI volunteers Minnesota, is arranging tours of industry, with experience in technology, kids, and fun! Application and Information research and cultural sites, including nearby While the deadline for applying is 25 Jan u a r y Assistance will be provided by KiddieCorp, usability facilities and a half-day tour of 2002, there is already a waiting list. Appli- our experienced child care facilitators. Each simulation, research, and cultural venues. cations are no longer being accepted per the day, children will be able to choose from a Current plans include a visit to Northwest web site. variety of activities. The registration fee is Airlines' Pilot Training Center, to a major US$100 per day, and includes lunch, snack, car and road simulator facility, and a behind- Contact and a t-shirt. the-scenes look at the Minneapolis Institute Christian Rohrer and Adrienne Warmack of Arts. Registration for all tours will be Student Volunteers Co-Chairs Email: handled through the following Web site: [email protected] http://www.cs.umn.edu/TwinCHI/tours. www.acm.org/sigchi/chi2002/ Seats are limited; registration for tours will student-volunteers.html open 1 January and close 7 March. 2 5 CHI 2002 is more to the HCI Internet Access Contact for profession than just the leading Internet access will be available in The Information/Questions technical forum. It provides Commons. Please check with your assigned North American Conference Office attendees with opportunities to hotel about guest room availability. 9:00 to 17:00 US EST make new contacts and renew Tel: +1 410 263 5382 old friendships with colleagues Message Service Fax: +1 410 267 0332 from around the world. A telephone line for incoming calls will be Email: [email protected] available at the Lobby Information Booth starting at 15:00 on 20 April 2002. The Global Relations Accompanying Persons number is +1 612 335 6911. Please do not Regional Liaisons are available in many geo- CHI 2002 welcomes Accompanying Persons call this number prior to 15:00 on 20 April. graphic areas to offer assistance. You may also of 18 years or older to the conference to share During the conference, messages can be taken contact the North American or European in the excitement of the event. Acc o m p a n y i n g for you at this number and posted on the Conference Offices for help. Persons registration is US$95 each, and in- message board. You may also use the message cludes access to The Commons, Opening and board to post messages for other conference Regional Liaison Contacts Closing Ple n a r y Sessions, and the Conferen c e participants. Africa Reception. Please complete the appropriate Jacques Hugo section of your registration form on behalf Recording Prohibited Usability Sciences Associates of the person(s) accompanying you. The use of any type of audio or video record- South Africa ing device is not permitted during any part of Tel.: +27 12 653 1909 Alcoholic Beverages the conference. The use of still cameras is per- Fax: +27 12 653 1909 Legal drinking age in Minneapolis is 21. missible. However, reprinting photographs in Email: [email protected] print or electronic publications is prohibited Attire/Weather Gary Marsden without the written permission of the people CHI-SA Secretary CHI conferences are casual dress. A warm photographed. jacket and/or sweater is suggested for the Tel.: +27 21 650 2666 evenings. The Convention Center is air Fax: +27 21 689 9465 Smoking Policy Email: [email protected] conditioned and may be cool. Minneapolis CHI conferences are smoke-free. There Asia weather in the Spring can be wet, so you may are easily-accessible outdoor areas at the want to bring an umbrella. Average daily high Convention Center where smoking will Vince Duffy, Hong Kong University temperature in April is 55 degrees F/13 be permitted. of Science and Technology degrees C; average daily low is 31 degrees Hong Kong F/ -1 degrees C. Cell Phone Courtesy Tel.: + 85 22 358 7116 CHI 2002 requests that all cellular phones, Fax: + 85 22 358 0062 The CHI Store pagers and other equipment with audible Email: [email protected] Conference sweatshirts, t-shirts, mugs, publi- alarms be turned off in all sessions as a Masaaki Kurosu, National Institute cations, and videos will be sold at the CHI courtesy to the presenters and to the of Multimedia Education Store located near Registration in the Main other attendees. Japan Lobby of the Convention Center. The CHI Tel.: +81 43 298 3243 Store opens at 12:00 on Sunday and will be Special Needs and Access Fax: +81 33 981 5715 open during registration hours. The conference registration form includes Email: [email protected] space for indicating any special needs you Australia Electrical Power may have. Information about special direc- It is ACM SIGCHI policy to use the local Penny Collings tions for persons with impaired mobility, sign University of Canberra power source. In Minneapolis, electricity is language services, interpreters, dietary restric- supplied at 120 Volt, A.C., single phase, 60 Australia tions, or other assistance is available upon Tel.: +61 2 6201 2423 cycle. CHI 2002 does not provide power con- request. If you need special assistance, please verters, extension cords, power strips or other Fax: +61 2 6201 5231 contact the North American Conference Email: [email protected] electric accessories. Office. See contact information below. Latin America Information Booths Time Raquel Oliveira Prates Information Booths will be located in All times listed in this Advance Program are State University of Rio de Janeiro the Main Lobby near Registration in the US Central Time Zone time / GMT-6 unless Brazil Convention Center and in The Commons. ot h e r wise noted. Tel.: +55 21 2274 2731, ext. 3334 Local representatives will be available at the Fax: +55 21 2529 9567 lobby location to answer your questions Currency Exchange Email: [email protected] regarding local attractions, tours, and The airport offers an exchange service from New Zealand dining options. 6:00-20:00, Monday-Saturday; 8:00-20:00 Kinshuk, Massey University New Zealand Information Booth Hours on Sun d a y . Located in airport Business Center on upper level of main terminal across from Tel.: +64 6 350 5799, ext. 2090 Saturday...... 15:00 to 19:00 Northwest Airline’s ticket counter. Currency Fax: +64 6 350 5725 Sunday-Wednesday...... 8:00 to 17:30 exchange is also available at two Wells Fargo Email: [email protected] Thursday...... 8:00 to 18:00 offices in downtown Minneapolis.

2 6 Europe CHI 2002 will be held at the City Transportation Gerrit van der Veer,Vrije Universiteit Minneapolis Convention Center, All CHI Conference hotels are within walking The Netherlands 1301 Second Avenue South, distance of the Convention Center; most Tel.: +31 20 444 7764 Minneapolis, Minnesota 55 4 0 3 - are connected by skyways. In fact, much of Fax: +31 20 644 1746 2781, USA. For details on how downtown Minneapolis is within reasonable Email: [email protected] to reach the Minneapolis walking distance. Taxis are available and fares European Liaison Subcommittee: Convention Center by car, within the city are reasonable. For no more than US$5, a taxi can take you anywhere with- please visit their web site at: Czech Republic in the Minneapolis downtown zone. City buses Vaclav Matousek ww w. m p l s c o n v c t r. o rg / v i s i t _ h o m e run regularly during the day and evening hours University of West Bohemia in Pilsen, with a service frequency every 5 to 15 minutes Czech Republic Airline Discounts depending on the bus and time of day. Bus [email protected] NORTHWEST AIRLINES/KLM fares range from US$1.25 to US$1.75; exact European Association of Northwest Airlines / KLM have been selected change is needed. Cognitive Ergonomics (EACE) as the official airline carriers for CHI 2002. Elly Lammers, Vrije Universiteit, Parking Facilities The Netherlands Domestic Travel: Parking is available directly across the street [email protected] US / Canada originating travelers will receive from the Minneapolis Convention Center for France discounts ranging from US$30 -US$120 when US$7 per day. The hotels have parking facili- Francoise Detienne, INRIA-Rocquencourt, booking a round trip paid fare on qualifying ties for hotel guests. France published coach or business class fares. [email protected] Airport Taxicabs Book online at www.nwa.com/travel/reser/. Taxicabs are available from the airport to German Speaking Countries When prompted for an electronic ticket certifi- downtown. Follow signs from the baggage (Austria, Switzerland, Germany) cate, enter the WorldFile number: NY379. claim areas to the taxi stand area which is Volker Wulf, University of Bonn, Germany Leave the certificate number prompt blank. reached by skyway or lower level, across from [email protected] the main terminal. Typical fares to downtown Or you can call Northwest World Meeting & Italy Minneapolis are approximately US$22. Incentive Reservations at +1 800 328 2111, Fabio Paterno, CNUCE - C.N.R., Italy The ride is 15-20 minutes. [email protected] Monday through Friday between 7:30-19:30 Central Time. Portugal Express Shuttle, Coach USA David Ribeiro Lamas Whether booking on-line, via the toll-free This is the most convenient and inexpensive Instituto Piaget, Portugal number, or though a travel agent, please scheduled airport service between Min n e a p o l i s / [email protected] remember to quote the special CHI 2002 / St. Paul International Airport and downtown Minneapolis. Airport departures every 15 min- Romania Northwest Airline number code to receive the utes; no res e r vations needed. Located at carou s e l Dorian Gorgan discount; WorldFile number: NY379. #8 in baggage claim area. Fares: US$13 one Technical Uni v ersity of Cluj-Napoca, Rom a n i a If you are using a travel agent to book your way; US$20 roundtrip.Travel time is 30-40 [email protected] flights, please visit the CHI web site at minutes, depending on hotel drop-off route. Scandinavia www.acm.org/chi2002 to download the (Finland, Denmark, Sweden, Norway) Northwest Airlines travel coupon to provide Travel Tips Panu Korhonen, Nokia, Finland to your travel agent. The coupon will contain In these changing times, we suggest that you [email protected] important information that your travel agent contact your airline carrier to double check Spain will need to secure your discount. (Does not their services, schedules, meals, preflight air- Jose Cañas, Universidad de Granada, Spain apply to International Travel.) port arrival times, baggage restrictions and [email protected] other travel-related questions that you may International Travel: have. Most carriers have information posted UK Travelers originating from Europe or Asia will on their websites to assist travelers in making Allan MacLean rec e i v e 10% off any applicable business, normal their flights as uncomplicated as possible. You Xerox Research Centre Europe, economy, special economy, APEX, or Super may also wish to contact your local airport to Cambridge Laboratory, UK AP EX fare to Minneapolis offered by Nort h w est / verify parking availability and restrictions. [email protected] KLM. A 5% discount off any promotional or short term sale fare is also available. Alternative Travel For persons who might be interested in Travelers from Europe/Asia may contact their finding alternative methods of traveling to local Northwest Airlines or KLM office in their Minneapolis, check the Web site for more co u n t r y of origin. Tickets may also be purch a s e d information: www.acm.org/chi2002. from travel agents. All reservation inquiries must quote the following file designator: WorldFile number: RBAFS.

2 7 he CHI 2002 Housing Bureau will be Suites of arrival will forfeit the US$125 deposit. providing the hotel housing service for All reservations for hotel suites are being A charge of the first night’s room and tax Tall the delegates booking accommoda- handled by the CHI conference office. To will be applied if you do not cancel your tions at the CHI 2002 conference hotels. reserve a suite, contact +1 410 263 5382 or reservation and do not arrive at your con- Housing forms may be submitted online, by [email protected]. firmed hotel on your scheduled arrival date. fax, or by mail. Reservations at the special conference rates will not be accepted directly Check-in / Check-out Times CHI 2002 Conference Hotels by the hotels. Check-in time at all conference hotels is All hotels are within walking distance of the 15:00. However, the hotels will make every Minneapolis Convention Center. For more The Housing Registration Form is available effort to accommodate earlier arrivals. information on guest services and amenities on the CHI Conference Web site. Telephone Check-out time at all conference hotels is offered by each hotel, please visit their web reservations will not be accepted. Please do 12:00 Noon. sites listed below. not use more than one method of submitting your reservation; this may result in multiple Hotel Reservation Deadline Hilton Minneapolis & Towers Hotel - reservations. F r i d a y, 22 March 2002 Conference Headquarters Hotel w w w. m i n n e a p o l i s . h i l t o n . c o m Special Conference Rates The deadline date for hotel reservations is 22 March 2002. Please note that if the con- Located in the midst of downtown, the Special reduced hotel rates have been negoti- ference room blocks fill early, every attempt Hilton Minneapolis & Towers is perfectly ated at the conference hotels and are avail- will be made to secure comparable hotels for situated for walking to the convention center able on a first come, first serve basis through any overflow requests. The housing service (also connected by skyway) or stepping out the CHI 2002 Housing Bureau. Your choice will try to accommodate all reservation to enjoy the evening. Each guest room pro- of hotel will be honored as space permits. requests through 11 April 2002 on a vides in-room movies, large work desks, and Please note that reservations at the special space and rate available basis. voice mail. The hotel has two restaurants, a conference rates will not be accepted directly lobby bar, and complimentary health club by the hotels. The CHI 2002 Housing Changes & Cancellations with swimming pool. Bureau will inform you by fax, email or Deadlines and Fees postal mail of your hotel assignment within US$151 Single / US$164 Double / seven days of receipt of your housing form. Submit any changes or cancellations to the US$200 Tri p l e CHI 2002 Housing Bureau via fax or postal Rates do not include applicable taxes, Towers Rooms: US$200 Single; mail. Cancellations received after 22 March currently 13%. Additional persons US$20 each 2002 will be assessed a $25 processing fee. A US$125 deposit is required for each Early departures and changes after 22 March Hyatt Regency Minneapolis are subject to penalty fees set by the hotel(s). room before a reservation can be processed. w w w. h y a t t . c o m / u s a / m i n n e a p o l i s / h o t e l s Deposits can be paid by major credit card After 11 April 2002, reservations, changes or Located on Nicollet Mall and two blocks or check payable to the GMCVA. cancellations should be submitted directly to your hotel’s res e r vations department. Cancell- from the convention center, the Hyatt is ations received within 72 hours prior to day connected by skyway. It features four restau- rants, an indoor pool, a full service health club and spa, and spacious guest rooms. US$141 Single or Double / US$156 Triple / US$171 Quad

Millennium Hotel Minneapolis w w w. m i l l e n n i u m - h o t e l s . c o m The closest full-service hotel to the convention center and connected by skyway, this newly renovated hotel is tastefully decorated and features a pool, sauna, and exercise facilities. US$145 Single / US$155 Double / US$165 Triple / US$175 Quad

Doubletree Guest Suites Minneapolis w w w. d o u b l e t re e . c o m Located just off Nicollet Mall and four blocks from the convention center, spacious two-room suites are complete with microwave, refrigerator and coffee maker. Living room includes a pull-out sleeper sofa and a work desk. Restaurant and exercise room with whirlpool and sauna are featured. US$126 Single or Double / US$146 Triple / US$156 Quad 2 8 Each hotel is holding a block of rooms to be assigned through Make copies of this form for any additional rooms. Telephone the CHI 2002 Housing Bureau at conference rates until Friday, requests will not be accepted. Room reservations can also be 22 March 2002. Hotel guest rooms are assigned on a first- made online at: www.pkghlrss.com/events/5542/5542.html. come, first-serve basis. Submit your room request on this After 22 March 2002, rooms and conference rates are based form to qualify for the conference rate. Please use one form on availability. per room. Only one room may be requested under each name.

CONFIRM RESERVATION TO: (Only one acknowledgement will be sent.)

First Name Last Name Mr./Ms.

Company/Organization

Mailing Address

City Prov/State

Postal/Zip Code Country

Telephone Fax

E-mail

HOTEL DATA METHOD OF PAYMENT

Arrival Date Departure Date A US$125 deposit is required for each room before a reservation may be processed. With your housing form, please include a major credit card Rates are subject to a 13% state and city room tax. number or a check, made payable to the GMCVA.

1st Choice Hotel Name Credit Card Guarantee American Express MasterCard Visa 2nd Choice Hotel Name • • • Diners Club Discover 3rd Choice Hotel Name • • If your choices are not available, you will be assigned to the next avail- Card Number able hotel within your rate category.

Room Type Expiration Date Single Double Triple Quad Signature (Maximum room occupancy is four (4) per city code.) Credit card charges will be processed at the US Dollar rate. Occupants (List all occupants, and arrival and departure dates if different from above.) MAIL TO: CHI 2002 Housing Bureau 33 South 6th Street, Suite 4000 Minneapolis, Minnesota 55402 USA FAX TO: +1 612 335 5842 (Do not mail after faxing.) VIA INTERNET: www.pkghlrss.com/events/5542/5542.html Special requirements: (Do not mail and/or fax after submitting via internet.) CHANGES/CANCELLATIONS: Changes, cancellations or inquires should be sent via fax or mail to the CHI Housing Bureau. Early departures or changes after 22 March are subject to penalty fees set by the Preferences: King Bed 2 Double Beds hotel. Credit cards will only be charged if cancelled within the penalty period. A charge of first night's room and tax will be applied and/or forfeited if you Smoking or Non-Smoking do not cancel or do not arrive (no-show). After 22 March, all cancellations 2 9 Allow one week for acknowledgement. If hotel assignment is not received by will be charged a US$25 Event Cancellation Processing Fee. All cancellations 22 March, please contact CHI Housing Bureau. within 72 hours prior to day of arrival will forfeit their entire deposit. Registrations are accepted by Accompanying Persons Confirmation postal or express mail or fax. CHI 2002 welcomes Accompanying Persons, Allow up to two weeks for mailed confirma- You may also register online an adult 18 years and older, to the confer- tion of your registration. CHI 2002 cannot at www.acm.org/chi2002. ence. Accompanying Persons can be regis- fax or email confirmations. If your registra- Telephone registrations will tered for US$95 each. Fee includes access to tion form is received after 4 April 2002, not be accepted. On-site regis- The Commons, Opening and Closing Ple n a r y you will not receive confirmation prior to tration hours are noted below. Sessions, and the Conference Reception. your arrival. Conference Reception Tickets Refund Requests Conference Fees Conference participants and registered Ac- Refund requests must be submitted in writ- Member: If you are a member of ACM or companying Persons will receive a reception ing and must be received at the Registration ACM SIGCHI you qualify for the member ticket in their registration packet. Additional Office on or before Monday, 8 April 2002. registration fee. reception tickets are available for US$50 on A US$75 cancellation fee will be deducted Non-Member: Included in the registration the advance registration form or at the CHI to cover processing costs. CHI 2002 cannot fee for non-members is a one year member- Store. Reception tickets are available at a re- accept refund requests after 8 April 2002. ship in ACM and ACM SIGCHI. duced rate of US$25 for children 7 to 12 yea r s of age. Children aged 6 and younger are free. Registration Transfers Student: Full time students qualify for If you cannot attend, your registration may the student registration fee. Students must Conference be transferred by giving a colleague a letter provide proof of full-time status, such as a Registration Deadlines authorizing the transfer. The letter must be student identification card, at the time of Early Deadline: Thursday, presented at registration. registration. 7 March 2002, 24:00 US ET / GMT- 5 Payment: Registration forms must be The early registration discount deadline is Merchandise accompanied by payment. Delegates may 7 March 2002. To qualify for the greatest Pre- o rd e r ed merchandise may be picked up in pay for their conference registration by discount, forms must be received by this the registration area until 13:00 on Th u r s d a y . check, international money order, or Visa, date. Early registration is important since Unclaimed pre-ordered merchandise will be Mastercard or American Express credit card. popular tutorials fill up quickly! sold at the CHI Store after this time.

Please make checks and money orders payable Late Deadline: Thursday, to ACM/CHI 2002. Wire transfers, purchase 4 April 2002, 24:00 US ET / GMT- 5 orders and government vouchers will not The last day to register in advance is 4 April be accepted. 2002. If your registration form is received at Tutorial Registration the Registration Office after this date, you will be charged the on-site registration fee Evening, half-day, and full-day tutorials are and you will not receive a confirmation. offered on 20-22 April. There is a separate fee for each tutorial. Registration for tutorials On-Site Registration Hours is limited and assigned in the order received. Saturday...... 15:00 to 19:00 Tutorial availability information may be Sunday-Wednesday...... 8:00 to 17:30 found at www.regmaster.com/chi2002. Thursday...... 8:00 to 14:00 Workshop Registration Conference Registration Includes: Wor kshops are held on 21-22 April. Work s h o p participation fees are US$90 for a one-day • Three days of Technical Sessions workshop or US$180 for a one-and-a-half or • CHI 2002 Conference Proceedings two-day workshop. • CHI 2002 Extended Abstracts • CHI 2002 Video CHI2002 | AIGA Experience • Conference Reception Design FORUM Registration • Coffee Breaks The Design FORUM is held on 22 April. The Design FORUM registration fees are • Exhibits US$295 for SIGCHI or AIGA members, • Networking Reception and US$395 for non-members. Fee includes access to the FORUM program and the Networking Reception.

3 0 First Name ______Last Name ______Mail Form to: CHI 2002 Registration Company/Institution ______61 Alafaya Woods Blvd., #199 Address ______Oviedo, FL 32765 USA Same address applies to ______express mail or courier.

City ______State/Province ______Fax to: +1 407 366 4138 Zip/Postal Code ______Country ______Online Registration www.acm.org/chi2002 Tel ______Fax ______

E-mail ______

FEES in U.S. DOLLARS On or Before 7 March 2002 8 March - 4 April 2002 After 4 April 2002 (No confirmation provided) (Please circle the appropriate fee) Student Member Non-Member Student Member Non-Member Student Member Non-Member Conference Fee (CF) Only $130 $455 $601 $150 $655 $801 $170 $855 $1,001 Each Half-Day Tutorial (with CF) $120 $290 $290 $140 $390 $390 $160 $490 $490 Each Full-Day Tutorial (with CF) $240 $580 $580 $280 $780 $780 $320 $980 $980 Each Half-Day Tutorial (without CF) $195 $350 $350 $215 $450 $450 $235 $550 $550 Each Full-Day Tutorial (without CF) $390 $700 $700 $430 $900 $900 $470 $1,100 $1,100

● I do NOT want ACM SIGCHI Membership included in the ● I am a member of ACM or ACM SIGCHI:______non-member conference fee. My membership number is: ______● I do NOT want my name on a mailing list given or sold to ● outside organizations. I am a full-time student and will provide proof of current student status with my registration. ● I would like to have Child Care Program information. ● This is my first time attending CHI. ● Please rank the roles below that you perform in your work ● I would like to receive the CHIkids Newsletter. (1 = main role, 2 = 2nd role, 3 = 3rd etc., blank = not performed) ● I have Special Needs: ______Designer: __ Educator: __ Evaluator: __ Manager: __ Researcher: __

Other (please state) ______Rank: __ TUTORIAL SELECTIONS (Please circle tutorial numbers) PAYMENT COMPUTATION UNITS TUTORIAL NUMBERS Conference Fee ...... ______Saturday Evening 1 1 2 Half-Day & Evening Tutorial: _____ x US$_____ ...... ______Sunday Full-Day 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Full-Day Tutorial: _____ x US$_____ ...... ______Monday Full-Day 2 17 18 19 20 21 22 23 24 25 26 29 30 31 CEU Fee per Tutorial Unit: _____ x US$5 ...... ______Monday Morning 1 27 Workshops Fee (accepted registrants only) ...... ______Monday Afternoon 1 28 CHI 2002 | AIGA Experience Design FORUM: AIGA or SIGCHI Members _____ x US$295 ...... ______Monday Evening 1 32 Non-members _____ x US$395 ...... ______Total Units Add Tutorial units above; the maximum number of units is 6. AIGA Membership number ______2nd Choice Saturday:______Sunday:______Monday:______Accompanying Person (incl. reception) US$95 ...... ______Acc. Person’s Name: ______For CEU credits, please provide your social security number or other personal ID number: Extra Reception Tickets: _____ x US$50 ...... ______7-12 yrs. old Reception Ticket: _____ x US$25 ...... ______Extra Proceedings: _____ x US$50 ...... ______CEU credit is optional. Compute appropriate CEU fees in payment computation section. Extra Extended Abstracts: _____ x US$25 ...... ______Extra NTSC Video: _____ x US$20 ...... ______Extra PAL Video: _____ x US$20 ...... ______WORKSHOPS (Please circle workshop numbers) Mugs: _____ x US$7 ...... ______Sunday and Monday US$180 1 2 T-shirts:† M L XL _____ x US$15 ...... ______Sunday Only US$90 3 4 5 6 7 8 9 10 11 Sweat shirts:† M L XL _____ x US$25 ...... ______Monday Only US$90 12 13 14 15 16 17 18 19 20 Free video with registration†: _____ o NTSC o PAL

Workshops are open to Accepted Registrants Only (See page 14.) Total Fees Enclosed: $______†Circle shirt size and/or check video format. Conference is not responsible for unclaimed merchandise.

Forms without payment will NOT be processed. Make checks and money PAYMENT orders payable to ACM/CHI 2002. Wire transfers, purchase orders and Card Number: Exp. Date: government vouchers will not be accepted. Credit card charges will be processed at the US dollar fee. If paying by Visa, MasterCard, or Cardholder’s Name: 3 1 American Express, please provide the credit card information in full to avoid delays: Cardholder’s Signature: Special Interest Groups Co-Chairs conference partners management Birgit Bomsdorf, University of Hagen, Germany Conference & Technical Jill Drury, MITRE Corporation, USA ACM Organizations Program Co-Chairs Student Posters Co-Chairs ACM SIGCAPH ACM SIGDOC Loren Terveen, AT&T Labs - Research, USA Ronald Laurids Boring, Car leton Uni ve r s i t y , Can a d a ACM SIGGRAPH Dennis Wixon, Microsoft Corporation, USA Sharon McDonald, University of Sunderland, UK ACM SIGGROUP SIGCHI CMC Liaison Student Volunteers Co-Chairs ACM SIGWEB Alan Edwards, USA Adrienne Warmack, Yahoo! USA ACM SIGCHI Program Director Christian Rohrer, Yahoo! USA Cooperating Organizations Association Francophone Erica Johnson, USA Tutorials Co-Chairs d’Interaction Homme-Machine (AFIHM) Conference Manager Michael Atwood, Drexel University, USA Austrian Computer Society Paul Henning, Conference & Logistics Kumiyo Nakakoji, SRA Key Technology Laboratory British HCI Group (BCS) Consultants, USA & Nara Institute of Science and Technology, Japan European Association of Workshops Co-Chairs Cognitive Ergonomics (EACE) Mary Czerwinski, Microsoft Research, USA German Society for Informatics (GI) technical program Chris Johnson, University of Glasgow, Scotland Human Communication Group [HCG] of the IEICE of Japan CHIkids Co-Chairs Swedish Interdisciplinary Interest Group Allison Druin, University of Maryland, USA for Human-Computer Interaction (STIMDI) Sabrina Liao, www.ins.com, Taiwan regional liaisons Demonstrations Co-Chairs Africa Garett Dworman, Ejemoni, Inc., USA Jacques Hugo, Usability Sciences Associates, local SIGCHI chapters G. Bowden Wise, General Electric Corporate South Africa Research & Development, USA Asia Africa Development Consortium Co-Chairs Vince Duffy, Hong Kong University of Science South Africa: CHI-SA and Technology, Hong Kong Jacques Hugo, Usability Sciences Associates, The Americas (outside U.S.A.) South Africa Masaaki Kurosu, Shizuoka University, Japan Ottawa: CapCHI Theo Bothma, University of Pretoria, South Africa Australia Toronto: ToRCHI Doctoral Consortium Chair Penny Collings, University of Canberra, Australia Vancouver: VanCHI Brazil: Brazil CHI Gary Olson, University of Michigan, USA Europe Mexico: CHI-MEXICO Mentoring Co-Chairs Gerrit van der Veer, Vrije Universiteit, Michael Mul l e r , IBM Res e a rc h / The Netherlands Asia/Pacific Co l l a b o ra t i v e User Experience, USA Latin America India: CHI-South India Marilyn Tremaine, Rutgers University, USA Raquel Oliveira Prates, New Zealand: SIGCHI_NZ Panels Co-Chairs State University of Rio de Janeiro, Brazil Europe Alan Wexelblat, HOVIR, USA New Zealand Austria: SIGCHI Austria Gene Golovchinsky, FX Palo Alto Laboratory, USA Kinshuk, Massey University, New Zealand Belgium: BelCHI Papers Co-Chairs Bulgaria: BulSIGCHI Elizabeth Comstock, Polycom, USA Czech Republic: Czech SIGCHI M. Angela Sasse, University College London, UK operations Finland: SIGCHI Finland France: Toulouse SIGCHI Technology Support Liaison Practitioners Special Track Italy: CHI Italy John Karat, IBM T.J. Watson Res e a r ch Cen t e r , USA Brian Amento, AT&T Labs - Research, USA Netherlands: SIGCHI NL Romania: RoCHI Extended Interactionary Local Activities Spain: Joseph Konstan, University of Minnesota, USA CHISPA Dave Roberts, IBM Ease of Use, UK Switzerland: SwissCHI Joseph Kramer, IBM Research, USA Reviewer Liaison Interaction Design Portfolios Keith Instone, IBM.Com, USA United States Raghu Kolli, Meru Research, The Netherlands Alabama/Kentucky/Tennessee: KATCHI California: BayCHI, LA-SIGCHI, SanD CHI Usability in Practice staff District of Columbia: DC-CHI Janice Rohn, Siebel Systems, USA Conference Administration Georgia: CHI-Atlanta Short Talks and Janelle Wikes, Illinois: CHI-Squared Interactive Posters Co-Chairs Conference & Logistics Consultants, USA Massachusetts: LowellCHI, GB/SIGCHI Michigan/Ohio: Marilyn Salzman, Salzman Consulting, USA MOCHI Publications and Publicity Missouri: Tom Gross, Fraunhofer FIT, Germany KC-CHI, GatewayCHI Jean Tullier, BlueWater Agency, USA New York: NYC-CHI Special Area Co-Chairs - Ohio: BuckCHI Online Interactions Sponsorship Oregon: CHIFOO Alison Lee, IBM T.J. Watson Research Center, USA Carol Klyver, Foundations of Excellence, USA Pennsylvania: PhiCHI An d r eas Girgensohn, FX Palo Alto Laborat o r y, USA Registration Texas: CHI-Austin, Lone Star CHI Utah: NUCHI Carole Mann, Registration Systems Lab, USA Special Area Chair - 20 Years of CHI Virginia: GMU SIGCHI John Thomas, IBM Research Hawthorne, USA Web Site Washington: Puget Sound SIGCHI Special Area Chair - Alfred Speredelozzi, Diamond Bullet Design, USA Wisconsin: Milwau-CHI 3 2 Transforming Technologies European Publicity Chris Schmandt, MIT Media Lab, USA Margitta Kreidler, GSA Marketing, Germany