DOCSLIB.ORG

Civil Service Reform in Malaysia: Commitment and Consistency

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Civil Service Reform in Malaysia: Commitment and Consistency Working Paper in Economics and Business Volume II No.4/2012 Civil Service Reform in Malaysia: Commitment and Consistency Prijono Tjiptoherijanto May 2012 Department of Economics Faculty of Economics, University of Indonesia 1 Working Paper in Economics and Business Chief Editor: Suahasil Nazara Editors: Djoni Hartono, Beta Y. Gitaharie, Femmy Roeslan, Riatu M. Qibthiyyah Setting: Rus'an Nasrudin Copyright c 2011, Department of Economics ISSN 2089-2039 Department of Economics Building 2nd Floor Depok West Java, Indonesia 16424 Telp. 021-78886252 Email:[email protected] Web:http://econ.fe.ui.ac.id/workingpage 2 Contents Contents 3 List of Tables 4 1 Introduction 1 2 Reforms in Civil Service2 3 Issues and Challenges4 4 Concluding Remarks6 List of Tables 1 Proposal for Future Public Service in Malaysia....................5 2 Breakdown of Officers and Top Managers by Ethnic Groups, 2006.........7 3 Breakdown of Officers by Service and Ethnic Groups on 30 September 1999....7 Civil Service Reform in Malaysia: Commitment and ConsistencyI Prijono Tjiptoherijantoa aDepartment of Economics, Universitas Indonesia Abstract During the last forty years, the willingness and capacity of the Malaysian public service to accept and implement administrative changes and reforms should be appreciated. This was especially true in the eighties when there was political backing to administrative reforms and what appeared to be a permanent agenda on such reforms by top administrative leadership. In order to anticipate challenges brought by globalization and economic liberalization, the civil service has to be more efficient in the frontline, whereas frontier agencies must instill a global mindset, meaning they must observe the world from a broad perspective. One way to acquire this expertise is by providing better education and training programs to all Malaysian regardless of race and religion. Keywords: Administrative leadership, economic liberalization, efficient civil service 1. Introduction vants should be seen to perform their best to serve the public. Like most civil servants elsewhere in the In Malaysia, ethical guidelines play promi- world, Malaysia's civil servants make decisions nent part in the life of civil servants. Civil ser- which affect the general public. The civil ser- vice ethics shape the behavior and discipline 1 vice in Malaysia is entrusted with the respon- of Malaysia's civil servant and reinforce good sibility of providing various services to the gen- values as well as enhance efficiency at work. eral public and to guide the nation towards To date, three major established sets of values development and industrialization. Therefore, have been identified as those which represent the public's expectation of the civil servants in civil service values in Malaysia. The formula relation to their performance is quite high or advocated is based on \Bersih, Cekap, dan above average. Falling short would indicate in- Amanah2". There should be optimal dosage competence or lack of productivity. Worse, it of \Bersih", best translated in the form of might stir feelings of betrayal since civil ser- clean management practices, optimal dosage of IBased on the field research conducted under the 2Clean, Efficient and Trustworthy. See: \Dasar- financial support from API-The Nippon Foundation dasar Baru Kerajaan", Department of Information (TNF), Tokyo, Japan, 2007-2008. Malaysia, Second Edition, Kuala Lumpur : Rina Pub- Email address: [email protected] (Prijono lication Sdn. Bhd. For Government Printers, 1987. Tjiptoherijanto) It was modified to become: \Amanah (honesty), Bijak- 1Article 132 of the Federal Constitution of Malaysia sana (Wisdom), Cekap (efficient), Dedikasi (dedicated), defines the various public services to include the armed and Efektif (Effective)" or in abbreviation of the prin- forces, the judicial and legal service, the general pub- ciple of \ABCDE" by Datuk Seri Najib Razak, For- lic service of the federation, the police force, the joint mer Deputy Prime Minister of Malaysia and presently public service, the public service of each state, and the a Prime Minister. See: New Strait Times, 26 January education service. 2008. 1 P. Tjiptoherijanto/Civil Service Reform Malaysia 2 \Cekap" to ensure the highest level of produc- sector training policies and program while pro- tivity, quality and efficiency, and a very strong viding the focus for overall administrative and commitment for incorporating \Amanah" to personnel developments. ensure the public sector deliver its services free The decade ended with a sour and tragic from corruption practices. This \Amanah" note with outbreak of the ethnic hostility on concept demands civil servants to love their na- May 13, 1969. It became a watershed in the tion. The civil servant is therefore expected country's history. The government decided, af- to incorporate these values into the job. This ter a great deal of study and inter-ethnic con- becomes important when dealing with a more sultancies, that to prevent the recurrence of an- liberalized world of the present, since a clean other May 134, the economic disparity between and efficient civil service is needed for establish- the Malays and non-Malays should be bridged. ing good governance and facing global compe- It's therefore formulated and launched with tition. the New Economic Policy (NEP), as a mas- ter policy for socio-economic development, in 2. Reforms in Civil Service 1971, with the two-fold aims and that was to eradicate poverty irrespective of ethnic origin Early efforts at administrative reform in and restructured the Malaysian society in or- Malaysia began in the 1960"s. The govern- der to erase ethnic identification with their eco- ment saw the need to improve the adminis- nomic function. The establishment of the Na- trative machinery in order to carry out vari- tional Institute of Public Administration (IN- ous socio-economic development programs as TAN) IN 1972 AND The Malaysian Adminis- well as promote increased responsibilities sub- trative Modernization and Management Plan- sequent to the country's independence in 1957 ning Unit (MAMPU) in 1977 were the main when it was marked by lawlessness and disor- stone of administrative reform in the 1970's. der. Consequently, there was the need to en- While INTAN was set to replace the then Staff sure public sector agencies had the capability Training Center, MAMPU is put inside the and capacity to carry out responsibilities effec- Prime Minister's Department. tively. The emphasis at the time was on effec- In the decade of 1980's, more program- tive institutional development to support de- oriented reform efforts were introduced. One velopment planning as well as the implementa- and the most important of them was the tion. Thus, in 1965 the government with assis- launching of the Malaysian Incorporated in tance of the Ford Foundation obtained the ser- 19835. It was mooted at a time when the coun- vice of two-man team consultants to undertake a review of public administration and to sug- 4In November 25, 2007, Indians who make up less gest reform and innovation. The recommenda- than 10 percent of the population of about 26 mil- tion of those two consultants which was know lion in Malaysia and are disproportionally poor, led a as the Montgomery Esman Report3 led to the protest march through Kuala Lumpur, the first large- scale ethnically motivated street demonstration in al- establishment of the Development Administra- most four decades since May 13, 1969. The police broke- tion Unit (DAU). The DAU was entrusted with up the demonstration with water canon and tear gas the responsibility for planning and guiding the and arrested five representatives of a group called the reform efforts in the public service. It was in- Hindu Rights Action Force or HINDRAF, which led the protest. The five men are being held indefinitely and strumental in laying the foundation for public without trial under a Malaysians International Security Law (ISA). 3John Montgomery and Milton J. Esman (1966), 5Malaysian Incorporated was inspired by the \Development Administration in Malaysia: Report to Japanese notion of \coordinated inter-dependence", a the Government of Malaysia", Kuala Lumpur, Govern- key ingredient of the famed Japanese teamwork, collec- ment Printer. tive pride and high achievement. P. Tjiptoherijanto/Civil Service Reform Malaysia 3 try was flush with the bold ideas of dynamic declaring October 31 as Civil Service Day or and invigorated new administration that was Hari Q (Quality Day). The objective is to really to break from the morales of the old. reinforce values of quality culture in an or- The essence of Malaysia Incorporated was that ganization. \Q Day" is celebrated by hold- the country would be run a single business cor- ing \Open Day" talks on quality and other poration, with the private sector following its activities relating to productivity and quality growth and expansion, and the public sector of work in organization. In conjunction with providing the all important support vital for \Hari Q", the government launched national the success of the corporation. quality awards to give recognization to agen- The Malaysian Incorporated was the real- cies for quality achievement. The awards are ization of the Look East Policy which was in- : (a) Prime Minister's Quality Award (Public troduced in 1982. The main objective of this Sector), (b) Chief Secretary to the Government policy was to promote the adoption of work (KSN) Quality Award, (c) Director General of culture, ethics and values from Japan and Ko- Public Service (KPPA) Quality Award, (d) Di- rea. It is a known fact that Japan and Korea's rector General of MAMPU Quality Award, (e) work culture have contributed significantly to District Office Quality Award, (f) Local Au- their economic success. Indeed, it was a time of thority Quality Award, and (g) Human Re- looking east, rediscovering Eastern values and sources Management Award. In addition the work ethics in order to push for quality im- government also introduced the Civil Service provement on all fronts of the public sectors to Innovation Award from 1991 followed by the provide better services to the community.
Load more

Recommended publications
  • Guidance Note for the Provision of Information by States Parties for the Fourth Intercessional Meeting of the Working Group on Prevention on 8 to 10 September 2014
    GUIDANCE NOTE FOR THE PROVISION OF INFORMATION BY STATES PARTIES FOR THE FOURTH INTERCESSIONAL MEETING OF THE WORKING GROUP ON PREVENTION ON 8 TO 10 SEPTEMBER 2014 I - Information requested from States parties in relation to mandates of anti- corruption body or bodies in respect of prevention (art. 6) 1. Please describe the measures you have taken to implement art. 6 of the Convention. PREVENTIVE ANTI-CORRUPTION BODIES Policy Bodies: Anti-Corruption polices and initiatives in Malaysia are being largely formulated and directed by the Government of Malaysia, namely, the Prime Minister’s Department. Hence demonstrating the element of political will to combat corruption and uphold integrity rising to Challenge No.4 of the Malaysian Vision 2020 which is aimed at “establishing a fully moral and ethical society”. Beginning 2013, a Minister in the Prime Minister's Department has been appointed to be in charge of Governance and Integrity. He was the immediate past President of Transparency International Malaysia, the accredited national chapter of the Berlin-based Transparency International, which is an independent, non-governmental and non-partisan organization committed to fight against corruption at all levels of society. Prior to the appointment of the said minister, the Malaysian anti-corruption drive has been tasked upon the following bodies or agencies: (1) PEMUDAH-The Special Taskforce To Facilitate Business which is under PM’s Department. The said Task Force dubbed “PEMUDAH” (taken from the Malay name ‘Pasukan Petugas Khas Pemudahcara Perniagaan) is set up to address bureaucracy in business-government dealings by improving the way government regulates business. (2) PEMANDU under the Chief Secretary The acronym ‘PEMANDU’ stands for the Performance Management & Delivery Unit.
    [Show full text]
  • Malaysia Has Been a Successful Developing Country and Is Forging Ahead to Become a Developed Nation in Its Own Mould
    MESSAGE RT. HON. DATO' SERI ABDULLAH HAJI AHMAD BADAWI PRIME MINISTER OF MALAYSIA Malaysia has been a successful developing country and is forging ahead to become a developed nation in its own mould. In order to be more successful, our nation has to be managed effectively and its weaknesses and shortcomings have to be overcome. A major challenge it has to address in this endeavor is the strengthening of ethics and integrity. The government has implemented the Prime Minister's Directive No. I of 1998 which aims to enhance the integrity of the management in government administration. This has been done namely through the setting up of the Integrity Management Committee in all ministries, departments and agencies of the Federal Government as well as the State Governments. However, there is no mechanism thus far to involve other sectors, such as the private sector, political parties, non-government organizations, religious groups, the media, women, youth and students in an integrated and coordinated movement to enhance integrity. It is in this regard that the government has formulated the National Integrity Plan (NIP) which will act as a master plan to guide all of the above sectors. The formulation of the NIP is predicated upon the spirit and principles of the Federal Constitution, the philosophy and principles of the Rukun Negara as well as the aspirations of Vision 2020. The overall objective of the NIP is to fulfill the fourth challenge of Vision 2020, namely, "to establish a fully moral and ethical society whose citizens are strong in religious and spiritual values and imbued with the highest ethical standards." The NIP is an integrity plan that has evolved from the aspirations of our people and our country.
    [Show full text]
  • Malaysia's Government Procurement Regime 1
    MALAYSIA’S GOVERNMENT PROCUREMENT REGIME 1. INTRODUCTION The prime objective of the Malaysian Government procurement is to support Government programmes by obtaining value for money through acquisition of works, supplies and services. To meet this objective close attention is given to price factors as well as non-price factors such as whole life cost, quality, quantity, timeliness, maintenance and warranty. The benefits or value from procurement should commensurate with the costs involved and that the best procurement is well and thoroughly evaluated, reasoned and justified. In this context, the Malaysian Government procurement is based on the following policies, principles, objectives and procedures. 2. GENERAL PROCUREMENT POLICIES, PRINCIPLES AND OBJECTIVES 2.1 GOVERNMENT PROCUREMENT POLICIES The Malaysian Government Procurement Policies, in general, provide support for the full achievement of the objectives and aspirations of the National Development Policy and Vision 2020 i.e. towards a developed nation status. The principal policies are as follows:- a) To stimulate the growth of local industries through the maximum utilisation of local materials and resources; b) To encourage and support the evolvement of Bumiputera (indigenous) entrepreneurs in line with the nation's aspirations to create Bumiputera Commercial and Industrial Community; c) To increase and enhance the capabilities of local institutions and industries via transfer of technology and expertise; d) To stimulate and promote service oriented local industries such as freight and insurance; and e) To accelerate economic growth whereby Government procurement is used as a tool to achieve socio-economic and development objectives. 2.2 PROCUREMENT PRINCIPLES In general Government procurement is essentially based on the following principles: a) Public Accountability Procurement should obviously reflect public accountability entrusted with the Government.
    [Show full text]
  • Approaches to Fighting Corruption and Managing Integrity in Malaysia: a Critical Perspective
    Journal of Administrative Science Vol. 8, Issue 1, 47-74, 2011 Approaches to Fighting Corruption and Managing Integrity in Malaysia: A Critical Perspective Noore Alam Siddiquee ABSTRACT The Government of Malaysia has made continuous efforts and put in place an elaborate set of strategies and institutions aimed at combating corruption and promoting integrity in the society. The nation’s anti-corruption drive received a major boost in 2003 when the new government under Abdullah Ahmad Badawi declared containing corruption as its main priority which was followed by a series of other measures. However, the governmental attempts and strategies in Malaysia appear to have met with little success, as evidenced by the current data that suggests entrenched corruption in the society. Evidence shows that despite governmental campaigns and initiatives, corruption has remained acute and widespread. This paper presents a critical overview of the anti-corruption strategies being followed in Malaysia and explores some of the problems and limitations of the current approach to fighting corruption and managing integrity in the society. Keywords: corruption, public integrity, Malaysian Anti-Corruption Commission, political culture, patronage, money politics. Introduction Although corruption is not a new phenomenon, lately it has become a matter of growing concern all over the world. This is partly because of the changing economic and political environment around the globe and ISSN 1675-1302 © 2011 Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA (UiTM), Malaysia 47 Journal of Administrative Science partly because of the growing consensus in both academic and policy circles of the negative impacts of corruption on socio-economic development.
    [Show full text]
  • Mysejahtera Is an Application Developed by the Government of Malaysia to Assist in Managing the COVID-19 Outbreaks in the Country
    FREQUENTLY ASKED QUESTION (FAQ) ON MYSEJAHTERA APPLICATION 1. What is MySejahtera? MySejahtera is an application developed by the Government of Malaysia to assist in managing the COVID-19 outbreaks in the country. It allows users to perform health self-assessment on themselves and their families. The users can also monitor their health progress throughout the COVID-19 outbreak. In addition, MySejahtera enables the Ministry of Health (MOH) to monitor users’ health condition and take immediate actions in providing the treatments required. MySejahtera application is developed to: i. Assists the Government in managing and mitigating the COVID-19 outbreak; ii. Helps users in monitoring their health throughout the COVID-19 outbreak; iii. Assists users in getting treatment if they are infected with COVID-19; and iv. Locates nearest hospitals and clinics for COVID-19 screening and treatment. 2. Who developed MySejahtera? MySejahtera is developed through strategic cooperation between the National Security Council (NSC), the Ministry of Health (MOH), the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and Malaysian Communications and Multimedia Commission (MCMC). 3. Who can use MySejahtera? MySejahtera is used by: i. Malaysians and residents of Malaysia; and ii. System administrator in MOH. 4. What are the laws related to the implementation of MySejahtera? MySejahtera was developed to support the implementation of the Prevention and Control of Infectious Diseases Act 1988 [Act 342]. Providing false information is an offence under Section 22 of the Prevention and Control of Infectious Diseases Act 1988 [Act 342] and Section 233 of the Communication and Multimedia Act 1998 [Act 588]. 1 5. How will the information that I submit through the application help the Government in managing the outbreak of Covid-19 in Malaysia? Essentially, your information will be used by the MOH to help them plan their resources and actions that they need to take efficiently.
    [Show full text]
  • Literature Review
    From a Capital City to a World City: Vision 2020, Multimedia Super Corridor and Kuala Lumpur A thesis presented to the faculty of the Center for International Studies of Ohio University In partial fulfillment of the requirements for the degree Master of Arts Jen Yih Yap August 2004 This thesis entitled From A Capital City to A World City: Vision 2020, Multimedia Super Corridor and Kuala Lumpur BY JEN YIH YAP has been approved for the Program of Southeast Asian Studies and the Center for International Studies by __________________________________________________ Yeong-Hyun Kim Assistant Professor of Geography __________________________________________________ Josep Rota Associate Provost, Center for International Studies YAP, JEN YIH. M. A. August 2004. Southeast Asian Studies From A Capital City to A World City: Vision 2020, Multimedia Super Corridor and Kuala Lumpur (121pp.) Advisor of Thesis: Yeong-Hyun Kim In 1991, the former Prime Minister Tun Dr. Mahathir Mohamad introduced an initiative called Vision 2020, designed to bring Malaysia to a developed country status, and this initiative will eventually support Kuala Lumpur’s position to become a world city. This thesis examines the recent urban restructuring of Kuala Lumpur in terms of the Malaysian government’s current aspiration for world city status. Many capital cities in the developing world have been undergoing various world city projects that aim at, among other things, improving their international visibility, advancing urban infrastructures and promoting economic competitiveness in a global world economy. This thesis focuses on four large-scale constructions in the Multimedia Super Corridor, namely, the Kuala Lumpur City Center, Kuala Lumpur International Airport, Putrajaya and Cyberjaya.
    [Show full text]
  • E-Government Implementation in Malaysia: a Comparison of Malaysia’S and Korea’S E-Government
    View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by KDI School Archives E-GOVERNMENT IMPLEMENTATION IN MALAYSIA: A COMPARISON OF MALAYSIA’S AND KOREA’S E-GOVERNMENT By Haniff Zainal Abidin THESIS Submitted to School of Public Policy and Management, KDI in partial fulfillment of the requirements for the degree of MASTER IN PUBLIC POLICY E-GOVERNMENT IMPLEMENTATION IN MALAYSIA: A COMPARISON OF MALAYSIA’S AND KOREA’S E-GOVERNMENT By Haniff Zainal Abidin THESIS Submitted to KDI School of Public Policy and Management, in partial fulfillment of the requirements for the degree of MASTER IN PUBLIC POLICY 2006 E-GOVERNMENT IMPLEMENTATION IN MALAYSIA: A COMPARISON OF MALAYSIA’S AND KOREA’S E-GOVERNMENT By Haniff Zainal Abidin THESIS Submitted to KDI School of Public Policy and Management, in partial fulfillment of the requirements for the degree of MASTER IN PUBLIC POLICY Approval as of July 14, 2006 Supervisor Jin Park _____________ PERMISSION TO USE In presenting this thesis as a partial fulfillment of the requirements for a post graduate degree from KDI School of Public Policy and Management, I agree that the School Library may make it freely available for inspection. I further agree that the permission for copying of this thesis in any manner, in whole or in part, for scholarly purposes may be granted by my supervisor(s), in their absence the Dean of the School. It is understood that any copying or publication pr use of this thesis or parts thereof for financial gain shall not be allowed without a written permission.
    [Show full text]
  • Adopting Quality Management Concepts in Public Service Reform Mohamed Asim
    east asia LLabour mdand Management in Development JourJournalnal Volume 2, Number 6 Adopting quality management Econcepts in public service reform: the case of the Malaysian Public Service Mohamed Asim 99-2 Asia Pacific Press at the AUSTRALIAN NATIONAL UNIVERSITY http://ncdsnet.anu.edu.au Adopting quality management concepts in public service reform Mohamed Asim © Asia Pacific Press 2001 This work is copyright. Apart from those uses which may be permitted under the Copyright Act 1968 as amended, no part may be reproduced by any process without written permission from the publisher. ISSN 1443–6698 ISBN 0 7315 3684 3 Mohamed Asim is Director General of the Public Service Division, President’s Office, Republic of Maldives. Acknowledgments This article is based on the author’s field visit to Kuala Lumpur in June 1997 as a doctoral candidate from the Australian National University. Abbreviations DAC Development Administration Circular INTAN National Institute of Public Administration MAMPU Malaysian Administrative Modernisation and Management Planning Unit QCC quality control circle TQM total quality management US United States Labour and Management in Development Journal, Volume 2, Number 6 2 © Asia Pacific Press 2001 Adopting quality management concepts in public service reform Mohamed Asim Summary The same meaning is conveyed in the context of service delivery. Quality The concepts of ‘customer service’ and management in an organisational context ‘teamwork’ have been the focus of many then, is the application of certain practices public service reform programs in the and techniques which ensure that the end nineties (OECD 1996; Gore 1993; Bunning product or output of an organisation, 1992; Offner 1993; Morgan and Murgatroyd whether a product or a service, is of a high 1994).
    [Show full text]
  • Reports Are Flagship Work Emanating from the Teams Based in the Malaysia Hub
    GOVERNANCE GLOBAL PRACTICE Public Disclosure Authorized MAY 2017 THE MALAYSIA DEVELOPMENT EXPERIENCE SERIES Open Data Public Disclosure Authorized Readiness Assessment MALAYSIA Public Disclosure Authorized Public Disclosure Authorized CONNECT WITH US wbg.org/Malaysia @WorldBankMalaysia @WB_AsiaPacific blogs.worldbank.org/category/ countries/malaysia MAY 2017 THE MALAYSIA DEVELOPMENT EXPERIENCE SERIES Open Data Readiness Assessment MALAYSIA GOVERNANCE GLOBAL PRACTICE About KNOWLEDGE & RESEARCH The World Bank Group’s current partnership with Malaysia is focused on knowledge-sharing. It is centered on support for Malaysia’s vision to join the ranks of high-income economies by 2020 through inclusive and sustainable growth, and to share its lessons with developing countries. In March 2016, the World Bank Group officially launched its Global Knowledge and Research Hub in Malaysia. The new Hub is the first of its kind, serving both as a field presence in Malaysia and as a global knowledge and research hub. It focuses on sharing Malaysia’s people-centered development expertise and creating new innovative policy research on local, regional and global issues. Knowledge & Research reports are flagship work emanating from the teams based in the Malaysia Hub. The Malaysia Development Experience Series captures key lessons from Malaysia relevant for emerging economies in Asia, Africa and elsewhere that are transitioning out of poverty and into shared prosperity. Cover Photo attribution: © James Teoh / shutterstock The findings, interpretations, and conclusions expressed in this report do not necessarily reflect the views of the Executive Directors of the World Bank or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work.
    [Show full text]
  • Mydigital, the Malaysia Digital Economy Blueprint
    Perpustakaan Negara Malaysia Cataloguing-in-Publication Data MALAYSIA DIGITAL ECONOMY BLUEPRINT PUBLISHED BY: ECONOMIC PLANNING UNIT, PRIME MINISTER’S DEPARTMENT Setia Perdana 5 & 6, Setia Perdana Complex, Federal Government Administrative Centre, 62502 Putrajaya, Malaysia Tel : 603-8000 8000 Fax : 603-8888 3755 Email : [email protected] ECONOMIC PLANNING UNIT, PRIME MINISTER’S DEPARTMENT All Rights Reserved © No part of this publication may be reproduced, copied, stored in any retrieval system or transmitted in any form or by any means – electronic, mechanical, photocopying, recording or otherwise; without prior permission of Economic Planning Unit, Prime Minister’s Department, Malaysia. FOREWORD BY THE PRIME MINISTER OF MALAYSIA YAB Tan Sri Dato’ Haji Muhyiddin bin Haji Mohd. Yassin The global economy, Malaysia included, continues to endure the severe challenges of the COVID-19 pandemic. This black swan event has affected Malaysians of every ethnicity and social strata as well as workers in both the public and private sectors. Whole industries faced upheavals, and many of our day-to-day interactions are now conducted virtually. In 2020 alone, growth within the digital economy has MyDIGITAL outlines the plans to accelerate Malaysia's understandably accelerated as the COVID-19 pandemic progress as a technologically-advanced economy, gave birth to new digital businesses, forced traditional through the Malaysia Digital Economy Blueprint. This will brick-and-mortar enterprises to pivot online, and saw chart the path to strategically position ourselves as a millions of Malaysians go virtual for their eCommerce, competitive force in this new era. MyDIGITAL is a critical entertainment, and even education needs. Delivery of enabler in realising our Twelfth Malaysia Plan, 2021-2025 quality education now is dependent on a student's home (RMKe-12), as we work towards Wawasan Kemakmuran broadband connectivity, or access to laptops or computers.
    [Show full text]
  • E-Government Initiatives in Malaysia and the Role of the National Archives of Malaysia in Digital Records Management
    e-Government Initiatives in Malaysia and the Role of the National Archives of Malaysia in Digital Records Management by Shaidin Shafie National Archives of Malaysia Abstract The implementation of electronic government started with the initiation of Multimedia Super Corridor (MSC) by the Malaysian government. The first part of this paper is about the implementation of e-government in Malaysia, covering the status of the implementation, and the potential for growth in providing better services to the public. The next section is about the role of the National Archives of Malaysia in digital records management, as well as the challenges faced by the National Archives in preserving digital records. 1.0 Introduction In 1997, the Malaysian Government launched the Electronic Government initiative, generally known as e-Government, to reinvent itself to lead the country into the Information Age. As far as Malaysia is concerned, the implementation of e- government was initiated with the introduction of the Multimedia Super Corridor (MSC) in 1996. The implementation of e-Government in Malaysia heralds the beginning of a journey of reinventing the government by transforming the way it operates, modernising and enhancing its service delivery. E-Government seeks to enhance the convenience, accessibility and quality of interactions with the public and businesses at large. Simultaneously, it will improve information flow and processes within the government, improve the speed and quality of policy development, and improve coordination and enforcement. This would enable the government to be more responsive to the needs of its citizens. (The Multimedia Super Corridor). E-government is one of the seven flagship applications introduced in MSC.
    [Show full text]
  • A Malaysian Perspective Volume 14, Nomor 1, Juli 2010 (107-125) ISSN 1410-4946
    Jurnal Ilmu Sosial dan Ilmu Politik Jamilah Ahmad, Managing Political Information: A Malaysian Perspective Volume 14, Nomor 1, Juli 2010 (107-125) ISSN 1410-4946 Managing Political Information: A Malaysian Perspective Jamilah Ahmad* Abstract Dalam perkembangan demokratisasi dan ekspresi hak hak sipil dan politik warga negara Malaysia, pola kontrol yang dikembangkan rezim penguasa (Barisan Nasional) dalam 50 tahun terakhir di media massa mulai menuai resistensi dan cenderung tidak efektif. Publik Malaysia menghendaki pemerintah Malaysia mulai mengubah pola manajemen informasi politik. Disamping itu, media massa sendiri diharapkan mampu berperan lebih besar sebagai agen intermediary dalam mendorong proses transparansi dan akuntabilitas kebijakan pemerintah. Artikel ini menunjukkan keterbukaan informasi publik merupakan prasyarat demokrasi politik untuk membantu pemerintah Malaysia dalam meminimalisasi mis-manajemen tata kelola pemerintahan terutama dalam kebijakan pembiayaan dan pengelolaan sumber daya. Keywords: Media regulation; management political information, transparency; accountability. Introduction Managing information means to manage the collection and distribution of information from one or more sources to segmented * Jamilah Ahmad is a lecturer in School of Communication, University Sains Malaysia, Penang, Malaysia. She can be contacted at email [email protected] 107 Jurnal Ilmu Sosial dan Ilmu Politik, Vol. 14, Nomor 1, Juli 2010 audiences which have the right to that information. Management of information also means the organization empowers the control over the messages structure, processing and delivery. The set of messages can also be defined as ‘an agenda setting’ information that was delivered to meet organization agenda to inform, influence, persuade or gain support. Hence, be it political, social or economic, managing information to segment or ‘preferred audiences’ may have tendency or positivity or negativity impact of the messages delivered (Jamilah, 2008).
    [Show full text]