THE ROLE OF MOBILE PHONES IN FAMILY COMMUNICATION
Kerry Devitt and Debi Roker
A report on research funded by the Mobile Manufacturers Forum (MMF) and the GSM Association (GSMA)
Trust for the Study of Adolescence (TSA) 23 New Road Brighton BN1 1WZ UK
www.tsa.uk.com
November 2006 CONTENTS
Executive summary 3
Acknowledgements 9
1.0 Introduction 10 1.1 TSA’s research into ‘monitoring and supervision’ in families 1.2 Young people and mobile phones: what do we know? 1.3 Aims of the research
2.0 Sample and methods 14 2.1 Aims of the research 2.2 Research methods and tools 2.3 Recruitment methods and data collection 2.4 Details of the sample 2.5 Data analysis
3.0 Young people’s views and experiences 20 3.1 Family relationships 3.2 Planning in the family: Whereabouts and activities 3.3 How young people use their mobile phones 3.4 Benefits and concerns about using mobile phones 3.5 Social influences on mobile phone use 3.6 Mobile phones and internet use 3.7 General views: young people and mobile phones 3.8 Findings from the personal records
4.0 Parents’ views and experiences 49 4.1 Family relationships 4.2 Planning in the family: How do parents monitor young people’s whereabouts and activities 4.3 The role of mobile phones in monitoring and supervision 4.4 Benefits and concerns in relation to mobile phone use 4.5 Social influences on mobile phone use 4.6 Young people’s internet use 4.7 General views: young people and mobile phones 4.8 Findings from the personal records
5.0 Conclusions, implications and next steps 82 5.1 Summary of the results 5.2 General conclusions 5.3 Implications and next steps
References 91
Appendices
2 EXECUTIVE SUMMARY
BACKGROUND AND AIMS OF THE RESEARCH
The background to this research was work undertaken by one of the authors and a colleague into how ‘monitoring and supervision’ works in families (Stace and Roker, 2005). A key finding from this research was the role of mobile phones in communications between young people and parents, in relation to young people’s whereabouts, activities, and safety. However, this issue was not explored in any depth in the previous study. TSA therefore secured a grant from the Mobile Manufacturers Forum (MMF) and the GSM Association (GSMA) to explore the role of mobile phones in family communication in more detail. The aims of the study were as follows:
• How are mobile phones used in communication between parents and young people in families? For example - how often are they used? Who initiates this contact? What issues or topics are raised? Thus the study aimed to describe the role of mobile phones in family communication in general.
• What factors influence how mobile phones are used in family communication? For example, how do the patterns of mobile phone interaction (above) vary by key factors such as gender (of parents and young people), family type (single versus two-parent households), culture and ethnicity, socio-economic status, locality, etc? Thus the study aimed to identify the key influences on different patterns of mobile phone use in families.
• How are mobile phones used to keep young people safe? How do parents monitor young people’s whereabouts and activities using mobile phones? How do young people use their phones to let their parents know about their whereabouts, or any changes in their plans? How are mobile phones used when young people are having difficulties, or in emergencies? Thus the study aimed to identify strategies that parents and young people have to use mobile phones to keep young people safe.
METHODS AND SAMPLE
A qualitative methodology was used in the study. Individual interviews were undertaken with one young person and one/two of their parents, involving 60 families in total. The individual interviews explored communication and relationships in the family, focussing on the role of mobile phones in this, in particular in relation to monitoring young people’s safety. In addition, each participant was asked to complete a daily diary, detailing their mobile phone use, over the same seven day period.
3 MAIN FINDINGS
Family relationships, and monitoring and supervision arrangements in general (which provide the context to the research)