IBM Lotus Notes/Domino Market Analysis, 2010-2014

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A comprehensive analysis of the market penetration of IBM Lotus Domino, IBM Lotus Notes, and IBM LotusLive, including:

Worldwide Installed Base, Revenue and Four-Year Forecasts On-Premises and Hosted Deployments – Installed Base and Forecasts Version Breakouts – Installed Base and Forecasts Business Size Breakouts – Installed Base and Forecasts Regional Breakouts for North America, EMEA, APAC, and Rest of the World

Product Analysis for IBM Lotus Domino, IBM Lotus Notes, IBM Lotus iNotes, IBM Lotus Foundations, IBM Lotus Quickr, IBM Lotus Sametime, IBM Lotus Connections, and IBM LotusLive.

This report is intended for Organizations, Vendors, and Investors who need to make informed decisions about the Email and Collaboration market. On- 2010 Premises 2014 On- Hosted Domino Hosted Premises Notes 87% Notes Domino 4% 5% 89%

Managed Managed Domino Domino 7% 8%

Figure 1: Worldwide IBM Lotus Domino Installed Base by Mailbox Type, 2010 vs. 2014

IBM Lotus Notes/Domino Market Analysis, 2010-2014

TABLE OF CONTENTS

SCOPE ...... 8 METHODOLOGY ...... 10 EXECUTIVE SUMMARY ...... 12 CHAPTER 1: IBM LOTUS DOMINO MARKET DATA ...... 14 1.1 WORLDWIDE MAILBOXES ...... 15 1.2 WORLDWIDE IBM LOTUS DOMINO INSTALLED BASE AND REVENUES ...... 21 1.3 WORLDWIDE LOTUS DOMINO INSTALLED BASE BY INDUSTRY ...... 24 1.4 IBM LOTUS DOMINO IN THE ON-PREMISES MARKET ...... 26 1.4.1 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY REGION ...... 29 1.4.2 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY BUSINESS SIZE ...... 31 1.4.2.1 Worldwide ...... 31 1.4.2.2 North America ...... 33 1.4.2.3 Europe ...... 34 1.4.2.4 Asia/Pacific ...... 35 1.4.2.5 Rest of World ...... 36 1.4.3 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY VERSION ...... 37 1.4.3.1 Worldwide ...... 37 1.4.3.2 North America ...... 40 1.4.3.3 Europe ...... 41 1.4.3.4 Asia/Pacific ...... 42 1.4.3.5 Rest of World ...... 43 1.5 IBM LOTUS NOTES IN THE HOSTED MARKET ...... 44 CHAPTER 2: IBM LOTUS NOTES MARKET DATA ...... 47 2.1 WORLDWIDE EMAIL CLIENT ...... 48 2.2 WORLDWIDE IBM LOTUS NOTES CLIENTS ...... 50 2.2.1 IBM EMAIL CLIENT INSTALLED BASE BY VERSION ...... 52 2.2.2 IBM LOTUS NOTES INSTALLED BASE BY REGION ...... 54 2.2.3 IBM LOTUS NOTES INSTALLED BASE BY BUSINESS SIZE ...... 56 CHAPTER 3: IBM LOTUS DOMINO SERVER AND NOTES PRODUCT OVERVIEW 58 INTERNATIONAL BUSINESS MACHINES CORPORATION ...... 59 3.1 IBM LOTUS DOMINO ...... 59 3.1.1 MESSAGING ...... 60 3.1.2 ADMINISTRATION ...... 60 3.1.3 IBM LOTUS DOMINO DESIGNER ...... 61 3.1.4 STRENGTHS AND WEAKNESSES ...... 62 3.1.4.1 Strengths ...... 62 3.1.4.2 Weaknesses ...... 62 3.2 IBM LOTUS NOTES ...... 63 3.2.1 USER INTERFACE ...... 64 3.2.2 MAIL ...... 64 3.2.3 CALENDAR AND CONTACTS ...... 64

IBM Lotus Notes/Domino Market Analysis, 2010-2014

3.2.4 COMPOSITE APPLICATIONS ...... 65 3.2.5 IBM LOTUS NOTES TRAVELER ...... 65 3.2.6 STRENGTHS AND WEAKNESSES ...... 66 3.2.6.1 Strengths ...... 66 3.2.6.2 Weaknesses ...... 66 3.3 IBM LOTUS COLLABORATION SOFTWARE ...... 67 3.3.1 IBM LOTUS INOTES ...... 67 3.3.2 IBM LOTUS SAMETIME ...... 68 3.3.3 IBM LOTUS QUICKR ...... 68 3.3.4 IBM LOTUS CONNECTIONS ...... 69 3.3.5 IBM LOTUS SYMPHONY ...... 70 3.3.6 IBM LOTUS PROTECTOR...... 70 3.4 IBM LOTUS FOUNDATIONS ...... 70 3.4.1 IBM LOTUS FOUNDATIONS ...... 71 3.4.2 IBM LOTUS FOUNDATIONS REACH ...... 72 3.4.3. IBM LOTUS FOUNDATIONS BRANCH OFFICE ...... 72 3.5 IBM LOTUSLIVE ...... 72 3.6 PRICING ...... 74 3.7 OUR ANALYSIS ...... 75

IBM Lotus Notes/Domino Market Analysis, 2010-2014

LIST OF FIGURES

FIGURE 1: WORLDWIDE IBM LOTUS DOMINO IB BY MAILBOX TYPE, 2010 VS. 2014 ...... 13 FIGURE 2: WORLDWIDE ACTIVE MAILBOXES BY TYPE, 2010 VS. 2014 ...... 18 FIGURE 3: CORPORATE MAILBOXES VS. CONSUMER MAILBOXES, 2010 VS. 2014 ...... 19 FIGURE 4: WORLDWIDE IBM LOTUS DOMINO IB BY MAILBOX TYPE, 2010 VS. 2014 ...... 22 FIGURE 5: IBM LOTUS DOMINO ON-PREMISES REVENUE, 2010 - 2014 ...... 23 FIGURE 6: IBM LOTUS DOMINO IB BY INDUSTRY, 2010 ...... 25 FIGURE 7: IBM LOTUS DOMINO ON-PREMISES MARKET SHARE, 2010 VS. 2014 ...... 27 FIGURE 8: IBM LOTUS DOMINO MAILBOXES BY REGION, 2010 – 2014...... 29 FIGURE 9: IBM LOTUS DOMINO IB BY REGION, 2010 VS. 2014 ...... 30 FIGURE 10: ON-PREMISES IBM LOTUS DOMINO IB BY BUSINESS SIZE, 2010 - 2014 ...... 32 FIGURE 11: ON-PREMISES IBM LOTUS DOMINO IB - BY VERSION, 2010 - 2014 ...... 39 FIGURE 12: IBM DESKTOP AND WEBMAIL EMAIL CLIENTS, 2010 – 2014 ...... 51 FIGURE 13: WORLDWIDE IBM EMAIL CLIENTS, 2010 VS. 2014 ...... 53 FIGURE 14: IBM LOTUS NOTES IB BY REGION, 2010 - 2014 ...... 54 FIGURE 15: IBM LOTUS NOTES IB BY REGION, 2010 VS. 2014 ...... 55 FIGURE 16: IBM NOTES IB BY BUSINESS SIZE, 2010 VS. 2014 ...... 57

IBM Lotus Notes/Domino Market Analysis, 2010-2014

LIST OF TABLES

TABLE 1: WORLDWIDE ACTIVE MAILBOXES, 2010 - 2014 ...... 15 TABLE 2: WORLDWIDE ACTIVE MAILBOXES BY TYPE, 2010-2014 ...... 17 TABLE 3: CORPORATE MAILBOXES VS. CONSUMER MAILBOXES, 2010-2014 ...... 19 TABLE 4: WORLDWIDE IBM LOTUS NOTES/DOMINO MAILBOXES, 2010 – 2014...... 21 TABLE 5: WORLDWIDE IBM LOTUS DOMINO REVENUES ($M), 2010 – 2014 ...... 23 TABLE 6: IBM LOTUS DOMINO IB BY INDUSTRY, 2010 ...... 24 TABLE 7: WORLDWIDE ON-PREMISES IBM LOTUS DOMINO MAILBOXES, 2010 - 2014 ...... 26 TABLE 8: IBM LOTUS DOMINO ENTERPRISE MESSAGING COMPETITION SUMMARY, 2010 ...... 28 TABLE 9: WORLDWIDE IBM LOTUS DOMINO MAILBOXES BY BUSINESS SIZE, 2010 - 2014 ...... 32 TABLE 10: IBM LOTUS DOMINO NORTH AMERICAN MAILBOXES BY BUSINESS SIZE, 2010 – 2014 ...... 33 TABLE 11: IBM LOTUS DOMINO EUROPEAN MAILBOXES BY BUSINESS SIZE, 2010 – 2014 ...... 34 TABLE 12: IBM LOTUS DOMINO ASIA/PACIFIC MAILBOXES BY BUSINESS SIZE, 2010 – 2014 ...... 35 TABLE 13: IBM LOTUS DOMINO ROW MAILBOXES BY BUSINESS SIZE, 2010 - 2014 ...... 36 TABLE 14: WORLDWIDE IBM LOTUS DOMINO ON-PREMISES MAILBOXES BY VERSION, 2010 - 2014 ...... 38 TABLE 15: IBM LOTUS DOMINO RELEASE DATES ...... 39 TABLE 16: NORTH AMERICAN IBM LOTUS DOMINO MAILBOXES BY VERSION, 2010 – 2014 ...... 40 TABLE 17: EUROPEAN IBM LOTUS DOMINO MAILBOXES BY VERSION, 2010 -2014 ...... 41 TABLE 18: ASIA/PACIFIC IBM LOTUS DOMINO MAILBOXES BY VERSION, 2010 – 2014 ...... 42 TABLE 19: ROW IBM LOTUS DOMINO MAILBOXES BY VERSION, 2010 - 2014 ...... 43 TABLE 20: WORLDWIDE HOSTED IBM LOTUS MAILBOXES, 2010 – 2014 ...... 45 TABLE 21: HOSTED IBM LOTUS HOSTING PROVIDERS ...... 46 TABLE 22: WORLDWIDE EMAIL CLIENTS, 2010 – 2014 ...... 48 TABLE 23: WORLDWIDE EMAIL CLIENTS BY TYPE, 2010 – 2014 ...... 50 TABLE 24: WORLDWIDE IBM EMAIL CLIENTS, 2010 - 2010 ...... 51 TABLE 25: WORLDWIDE IBM EMAIL CLIENTS BY VERSION, 2010 - 2014 ...... 52

TABLE 26: WORLDWIDE IBM LOTUS NOTES IB BY BUSINESS SIZE, 2010 – 2014 ...... 56

IBM Lotus Notes/Domino Market Analysis, 2010-2014

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The Radicati Group is a leading technology research and advisory firm focused on all aspects of email, security, email archiving, regulatory compliance, wireless technologies, web services, instant messaging, unified communications, social networking, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts.

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IBM Lotus Notes/Domino Market Analysis, 2010-2014