IBM Lotus Notes/Domino Market Analysis, 2011-2015

THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM

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A comprehensive analysis of IBM Lotus Domino, IBM Lotus Notes, and IBM LotusLive, including:

Worldwide Installed Base, Revenue and Four-Year Forecasts: Worldwide On-Premises and Hosted Mailboxes Vertical Industry Breakouts Regional Breakouts – Installed Base and Forecasts Business Size Breakouts – Installed Base and Forecasts Version Breakouts – Installed Base and Forecasts

Product Analysis, including Strength and Weaknesses for IBM Lotus Domino, IBM Lotus Notes, IBM Lotus iNotes, and IBM LotusLive.

This report is intended for Investors, Corporate Customers and Vendors who need to make informed decisions about Messaging and Collaboration.

Managed Managed Domino 2011 Domino 2015 Mailboxes Mailboxes LotusLive LotusLive 9% 11% Mailboxes Mailboxes 4% 9%

On- On- Premises Premises Domino Domino Mailboxes Mailboxes 87% 80%

Figure 1: Worldwide IBM Lotus Domino Installed Base by Mailbox Type, 2011 vs. 2015

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IBM Lotus Notes/Domino Market Analysis, 2011-2015

TABLE OF CONTENTS

SCOPE ...... 7 METHODOLOGY ...... 8 EXECUTIVE SUMMARY ...... 9 CHAPTER 1: IBM LOTUS DOMINO MARKET DATA ...... 11 1.1 WORLDWIDE MAILBOXES ...... 12 1.2 WORLDWIDE IBM LOTUS DOMINO INSTALLED BASE AND REVENUES...... 18 1.3 WORLDWIDE IBM LOTUS DOMINO INSTALLED BASE BY INDUSTRY ...... 23 1.4 IBM LOTUS DOMINO IN THE ON-PREMISES MARKET ...... 25 1.4.1 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY REGION ...... 28 1.4.2 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY BUSINESS SIZE ...... 30 1.4.2.1 WORLDWIDE ...... 30 1.4.2.2 NORTH AMERICA ...... 32 1.4.2.3 EUROPE ...... 33 1.4.2.4 ASIA PACIFIC ...... 34 1.4.2.5 REST OF WORLD ...... 35 1.4.3 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY VERSION ...... 36 1.4.3.1 WORLDWIDE ...... 36 1.4.3.2 NORTH AMERICA ...... 39 1.4.3.3 EUROPE ...... 40 1.4.3.4 ASIA PACIFIC ...... 41 1.4.3.5 REST OF WORLD ...... 42 1.5 IBM LOTUS NOTES IN THE HOSTED EMAIL MARKET ...... 43 1.5.1 IBM LOTUS DOMINO IN THE HOSTED BUSINESS EMAIL SEGMENT ...... 45 1.5.1.1 IBM LOTUS DOMINO HOSTING PROVIDERS ...... 46 CHAPTER 2: IBM LOTUS NOTES MARKET DATA ...... 47 2.1 WORLDWIDE EMAIL CLIENT ...... 48 2.2 WORLDWIDE IBM LOTUS NOTES CLIENTS ...... 50 2.2.1 IBM EMAIL CLIENT INSTALLED BASE BY VERSION ...... 53 2.2.2 IBM LOTUS NOTES INSTALLED BASE BY REGION ...... 56 2.2.3 IBM LOTUS NOTES INSTALLED BASE BY BUSINESS SIZE ...... 58 CHAPTER 3: IBM LOTUS NOTES/DOMINO PRODUCT OVERVIEW ...... 60 INTERNATIONAL BUSINESS MACHINES CORPORATION ...... 61 3.1 IBM LOTUS DOMINO ...... 61 3.1.1 LOTUS DOMINO 8.5 ...... 62 3.1.1.1 OPTIMIZING RESOURCES...... 62 3.1.1.2 PROTECTION ...... 63 3.1.1.3 MINIMIZE OVERHEAD ...... 64 3.1.1.4 SCALABILITY ...... 64 3.1.2 MAINTENANCE RELEASES ...... 65 3.1.2.1 LOTUS DOMINO 8.5.1 ...... 65

IBM Lotus Notes/Domino Market Analysis, 2011-2015

3.1.2.2 LOTUS DOMINO 8.5.2 ...... 65 3.1.3 FUTURE ROADMAP ...... 66 3.1.3.1 LOTUS DOMINO 8.5.3 ...... 66 3.1.3.2 LOTUS NOTES/DOMINO NEXT ...... 66 3.1.4 IBM LOTUS NOTES TRAVELER ...... 67 3.1.5 IBM LOTUS DOMINO DESIGNER ...... 67 3.1.6 PRICING ...... 68 3.1.7 STRENGTHS AND WEAKNESSES ...... 68 3.1.7.1 STRENGTHS ...... 68 3.1.7.2 WEAKNESSES ...... 69 3.1.8 LOTUS DOMINO ANALYSIS ...... 70 3.2 IBM LOTUS NOTES ...... 72 3.2.1 LOTUS NOTES 8.5 ...... 72 3.2.1.1 SOCIALIZE ...... 73 3.2.1.2 CONNECT ...... 73 3.2.1.3 ACCESS ...... 74 3.2.2 MAINTENANCE RELEASES ...... 74 3.2.2.1 LOTUS NOTES 8.5.1 ...... 74 3.2.2.2 LOTUS NOTES 8.5.2 ...... 75 3.2.3 STRENGTHS AND WEAKNESSES ...... 75 3.2.3.1 STRENGTHS ...... 75 3.2.3.2 WEAKNESSES ...... 76 3.2.4 LOTUS NOTES ANALYSIS ...... 77 3.3 IBM LOTUS INOTES ...... 78 3.3.1 IBM LOTUS INOTES 8.5 ...... 78 3.3.1.1 FULL MODE ...... 79 3.3.1.1 LITE MODE ...... 80 3.3.1.2 ULTRA-LIGHT MODE ...... 80 3.3.1.3 ADMINISTRATION ...... 80 3.3.2 MAINTENANCE RELEASES ...... 81 3.3.2.1 IBM LOTUS INOTES 8.5.1 ...... 81 3.3.2.2 IBM LOTUS INOTES 8.5.2 ...... 82 3.3.3 STRENGTHS AND WEAKNESSES ...... 82 3.3.3.1 STRENGTHS ...... 82 3.3.3.2 WEAKNESSES ...... 83 3.3.4 LOTUS INOTES ANALYSIS ...... 83 3.4 OTHER IBM LOTUS SOFTWARE ...... 85 3.4.1 IBM LOTUS PROTECTOR ...... 85 3.4.2 IBM LOTUS SAMETIME ...... 85 3.4.3 IBM CONNECTIONS ...... 86 3.4.4 IBM LOTUS QUICKR ...... 87 3.4.5 IBM LOTUS SYMPHONY ...... 88 3.5 IBM LOTUSLIVE ...... 89 3.5.1 SERVICES...... 89 3.5.1.1 EMAIL ...... 90 3.5.1.2 CONFERENCING ...... 91

IBM Lotus Notes/Domino Market Analysis, 2011-2015

3.5.1.3 COLLABORATION ...... 92 3.5.1.4 LOTUSLIVE INTEGRATED APPS ...... 93 3.5.1.5 LOTUSLIVE LABS ...... 95 3.5.2 PRICING ...... 96 3.5.3 STRENGTHS AND WEAKNESSES ...... 96 3.5.3.1 STRENGTHS ...... 96 3.5.3.2 WEAKNESSES ...... 98 3.5.4 LOTUSLIVE ANALYSIS ...... 98

IBM Lotus Notes/Domino Market Analysis, 2011-2015

LIST OF FIGURES

FIGURE 1: WORLDWIDE IBM LOTUS DOMINO INSTALLED BASE BY MAILBOX TYPE, 2011 VS. 2015 . 10 FIGURE 2: WORLDWIDE ACTIVE MAILBOXES BY TYPE, 2011 VS. 2015 ...... 15 FIGURE 3: CORPORATE MAILBOXES VS. CONSUMER MAILBOXES, 2011 VS. 2015 ...... 16 FIGURE 4: WORLDWIDE IBM LOTUS DOMINO INSTALLED BASE BY MAILBOX TYPE, 2011 VS. 2015 . 20 FIGURE 5: IBM LOTUS DOMINO ON-PREMISES REVENUE, 2011 - 2015 ...... 22 FIGURE 6: IBM LOTUS DOMINO IB BY INDUSTRY, 2011 ...... 24 FIGURE 7: IBM LOTUS DOMINO ON-PREMISES MARKET SHARE, 2011 VS. 2015 ...... 26 FIGURE 8: IBM LOTUS DOMINO MAILBOXES BY REGION, 2011 – 2015 ...... 29 FIGURE 9: IBM LOTUS DOMINO INSTALLED BASE BY REGION, 2011 VS. 2015 ...... 29 FIGURE 10: ON-PREMISES IBM LOTUS DOMINO IB BY BUSINESS SIZE, 2011 - 2015 ...... 31 FIGURE 11: ON-PREMISES IBM LOTUS DOMINO IB - BY VERSION, 2011 - 2015 ...... 38 FIGURE 12: IBM DESKTOP AND WEBMAIL EMAIL CLIENTS, 2011 – 2015 ...... 52 FIGURE 13: WORLDWIDE IBM EMAIL CLIENTS, 2011 VS. 2015 ...... 55 FIGURE 14: IBM LOTUS NOTES INSTALLED BASE BY REGION, 2011 - 2015 ...... 57 FIGURE 15: IBM LOTUS NOTES IB BY REGION, 2011 VS. 2015 ...... 57 FIGURE 16: IBM NOTES IB BY BUSINESS SIZE, 2011 VS. 2015 ...... 59

IBM Lotus Notes/Domino Market Analysis, 2011-2015

LIST OF TABLES

TABLE 1: WORLDWIDE ACTIVE MAILBOXES, 2011 - 2015 ...... 12 TABLE 2: WORLDWIDE ACTIVE MAILBOXES BY TYPE, 2011-2015 ...... 14 TABLE 3: CORPORATE MAILBOXES VS. CONSUMER MAILBOXES, 2011-2015 ...... 16 TABLE 4: WORLDWIDE IBM LOTUS DOMINO MAILBOXES, 2011 – 2015 ...... 20 TABLE 5: WORLDWIDE IBM LOTUS DOMINO REVENUES ($M), 2011 – 2015 ...... 21 TABLE 6: IBM LOTUS DOMINO IB BY INDUSTRY, 2011 ...... 23 TABLE 7: WORLDWIDE ON-PREMISES IBM LOTUS DOMINO MAILBOXES, 2011 - 2015 ...... 25 TABLE 8: IBM LOTUS DOMINO ENTERPRISE MESSAGING COMPETITION SUMMARY, 2011 ...... 27 TABLE 9: WORLDWIDE IBM LOTUS DOMINO MAILBOXES BY BUSINESS SIZE (M), 2011 - 2015 ...... 31 TABLE 10: IBM LOTUS DOMINO NORTH AMERICAN MAILBOXES BY BUSINESS SIZE, 2011 – 2015.... 32 TABLE 11: IBM LOTUS DOMINO EUROPEAN MAILBOXES BY BUSINESS SIZE, 2011 – 2015 ...... 33 TABLE 12: IBM LOTUS DOMINO ASIA PACIFIC MAILBOXES BY BUSINESS SIZE, 2011 – 2015 ...... 34 TABLE 13: IBM LOTUS DOMINO ROW MAILBOXES BY BUSINESS SIZE, 2011 - 2015 ...... 35 TABLE 14: WORLDWIDE IBM LOTUS DOMINO ON-PREMISES MAILBOXES BY VERSION, 2011 - 2015 37 TABLE 15: IBM LOTUS DOMINO RELEASE DATES...... 38 TABLE 16: NORTH AMERICAN IBM LOTUS DOMINO MAILBOXES BY VERSION, 2011 – 2015 ...... 39 TABLE 17: EUROPEAN IBM LOTUS DOMINO MAILBOXES BY VERSION, 2011 -2015 ...... 40 TABLE 18: ASIA PACIFIC IBM LOTUS DOMINO MAILBOXES BY VERSION, 2011 – 2015 ...... 41 TABLE 19: ROW IBM LOTUS DOMINO MAILBOXES BY VERSION, 2011 - 2015 ...... 42 TABLE 20: WORLDWIDE HOSTED IBM LOTUS MAILBOXES, 2011 – 2015 ...... 44 TABLE 21: WORLDWIDE LOTUSLIVE MAILBOXES, 2011-2015 ...... 46 TABLE 22: HOSTED IBM LOTUS HOSTING PROVIDERS, 2011 ...... 46 TABLE 23: WORLDWIDE EMAIL CLIENTS, 2011 – 2015 ...... 48 TABLE 24: WORLDWIDE EMAIL CLIENTS BY TYPE, 2011 – 2015 ...... 50 TABLE 25: WORLDWIDE IBM EMAIL CLIENTS, 2011 - 2015 ...... 51 TABLE 26: WORLDWIDE IBM EMAIL CLIENTS BY VERSION, 2011 - 2015 ...... 54 TABLE 27: WORLDWIDE IBM LOTUS NOTES IB BY BUSINESS SIZE, 2011 – 2015 ...... 59

IBM Lotus Notes/Domino Market Analysis, 2011-2015

About The Radicati Group, Inc.

The Radicati Group is a leading technology research and advisory firm focused on all aspects of email, security, email archiving, regulatory compliance, wireless technologies, web services, instant messaging, unified communications, social networking, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts.

The Radicati Group works with corporate organizations to assist in the selection of the right products and technologies to support their business needs, as well as with vendors to define the best strategic direction for their products. We also work with investment firms on a worldwide basis to help identify new investment opportunities.

The Radicati Group, Inc. is headquartered in Palo Alto, CA, with offices in London, UK.

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