THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM IBM Lotus Notes/Domino Market Analysis, 2010-2014 http://www.radicati.com Cost – US $3,000 by P.O. or $2,500 by credit card A comprehensive analysis of the market penetration of IBM Lotus Domino, IBM Lotus Notes, and IBM LotusLive, including: Worldwide Installed Base, Revenue and Four-Year Forecasts On-Premises and Hosted Deployments – Installed Base and Forecasts Version Breakouts – Installed Base and Forecasts Business Size Breakouts – Installed Base and Forecasts Regional Breakouts for North America, EMEA, APAC, and Rest of the World Product Analysis for IBM Lotus Domino, IBM Lotus Notes, IBM Lotus iNotes, IBM Lotus Foundations, IBM Lotus Quickr, IBM Lotus Sametime, IBM Lotus Connections, and IBM LotusLive. This report is intended for Organizations, Vendors, and Investors who need to make informed decisions about the Email and Collaboration market. On- 2010 Premises 2014 On- Hosted Domino Hosted Premises Notes 87% Notes Domino 4% 5% 89% Managed Managed Domino Domino 7% 8% Figure 1: Worldwide IBM Lotus Domino Installed Base by Mailbox Type, 2010 vs. 2014 Copyright © July 2005 The Radicati Group, Inc. Reproduction Prohibited IBM Lotus Notes/Domino Market Analysis, 2010-2014 TABLE OF CONTENTS SCOPE ................................................................................................................................ 8 METHODOLOGY .......................................................................................................... 10 EXECUTIVE SUMMARY ............................................................................................. 12 CHAPTER 1: IBM LOTUS DOMINO MARKET DATA ......................................... 14 1.1 WORLDWIDE MAILBOXES ........................................................................................ 15 1.2 WORLDWIDE IBM LOTUS DOMINO INSTALLED BASE AND REVENUES .................... 21 1.3 WORLDWIDE LOTUS DOMINO INSTALLED BASE BY INDUSTRY ............................... 24 1.4 IBM LOTUS DOMINO IN THE ON-PREMISES MARKET .............................................. 26 1.4.1 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY REGION ........................ 29 1.4.2 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY BUSINESS SIZE .............. 31 1.4.2.1 Worldwide ................................................................................................. 31 1.4.2.2 North America .......................................................................................... 33 1.4.2.3 Europe ....................................................................................................... 34 1.4.2.4 Asia/Pacific ............................................................................................... 35 1.4.2.5 Rest of World ............................................................................................ 36 1.4.3 ON-PREMISES IBM LOTUS DOMINO INSTALLED BASE BY VERSION ....................... 37 1.4.3.1 Worldwide ................................................................................................. 37 1.4.3.2 North America .......................................................................................... 40 1.4.3.3 Europe ....................................................................................................... 41 1.4.3.4 Asia/Pacific ............................................................................................... 42 1.4.3.5 Rest of World ............................................................................................ 43 1.5 IBM LOTUS NOTES IN THE HOSTED MARKET ......................................................... 44 CHAPTER 2: IBM LOTUS NOTES MARKET DATA ............................................. 47 2.1 WORLDWIDE EMAIL CLIENT .................................................................................... 48 2.2 WORLDWIDE IBM LOTUS NOTES CLIENTS .............................................................. 50 2.2.1 IBM EMAIL CLIENT INSTALLED BASE BY VERSION ............................................... 52 2.2.2 IBM LOTUS NOTES INSTALLED BASE BY REGION ................................................. 54 2.2.3 IBM LOTUS NOTES INSTALLED BASE BY BUSINESS SIZE ....................................... 56 CHAPTER 3: IBM LOTUS DOMINO SERVER AND NOTES PRODUCT OVERVIEW 58 INTERNATIONAL BUSINESS MACHINES CORPORATION ................................................... 59 3.1 IBM LOTUS DOMINO ............................................................................................... 59 3.1.1 MESSAGING ........................................................................................................ 60 3.1.2 ADMINISTRATION ................................................................................................ 60 3.1.3 IBM LOTUS DOMINO DESIGNER ......................................................................... 61 3.1.4 STRENGTHS AND WEAKNESSES ............................................................................ 62 3.1.4.1 Strengths ................................................................................................... 62 3.1.4.2 Weaknesses ............................................................................................... 62 3.2 IBM LOTUS NOTES .................................................................................................. 63 3.2.1 USER INTERFACE ................................................................................................ 64 3.2.2 MAIL .................................................................................................................. 64 3.2.3 CALENDAR AND CONTACTS ................................................................................. 64 Copyright © June 2010 The Radicati Group, Inc. Reproduction Prohibited IBM Lotus Notes/Domino Market Analysis, 2010-2014 3.2.4 COMPOSITE APPLICATIONS ................................................................................. 65 3.2.5 IBM LOTUS NOTES TRAVELER ............................................................................ 65 3.2.6 STRENGTHS AND WEAKNESSES ............................................................................ 66 3.2.6.1 Strengths ................................................................................................... 66 3.2.6.2 Weaknesses ............................................................................................... 66 3.3 IBM LOTUS COLLABORATION SOFTWARE ............................................................... 67 3.3.1 IBM LOTUS INOTES ............................................................................................ 67 3.3.2 IBM LOTUS SAMETIME ....................................................................................... 68 3.3.3 IBM LOTUS QUICKR ........................................................................................... 68 3.3.4 IBM LOTUS CONNECTIONS ................................................................................. 69 3.3.5 IBM LOTUS SYMPHONY ...................................................................................... 70 3.3.6 IBM LOTUS PROTECTOR..................................................................................... 70 3.4 IBM LOTUS FOUNDATIONS ...................................................................................... 70 3.4.1 IBM LOTUS FOUNDATIONS .................................................................................. 71 3.4.2 IBM LOTUS FOUNDATIONS REACH ...................................................................... 72 3.4.3. IBM LOTUS FOUNDATIONS BRANCH OFFICE ...................................................... 72 3.5 IBM LOTUSLIVE ...................................................................................................... 72 3.6 PRICING .................................................................................................................... 74 3.7 OUR ANALYSIS ........................................................................................................ 75 Copyright © June 2010 The Radicati Group, Inc. Reproduction Prohibited IBM Lotus Notes/Domino Market Analysis, 2010-2014 LIST OF FIGURES FIGURE 1: WORLDWIDE IBM LOTUS DOMINO IB BY MAILBOX TYPE, 2010 VS. 2014 ......................................... 13 FIGURE 2: WORLDWIDE ACTIVE MAILBOXES BY TYPE, 2010 VS. 2014 .............................................................. 18 FIGURE 3: CORPORATE MAILBOXES VS. CONSUMER MAILBOXES, 2010 VS. 2014 ............................................... 19 FIGURE 4: WORLDWIDE IBM LOTUS DOMINO IB BY MAILBOX TYPE, 2010 VS. 2014 ......................................... 22 FIGURE 5: IBM LOTUS DOMINO ON-PREMISES REVENUE, 2010 - 2014 ............................................................ 23 FIGURE 6: IBM LOTUS DOMINO IB BY INDUSTRY, 2010 ................................................................................... 25 FIGURE 7: IBM LOTUS DOMINO ON-PREMISES MARKET SHARE, 2010 VS. 2014 ............................................... 27 FIGURE 8: IBM LOTUS DOMINO MAILBOXES BY REGION, 2010 – 2014............................................................. 29 FIGURE 9: IBM LOTUS DOMINO IB BY REGION, 2010 VS. 2014 ........................................................................ 30 FIGURE 10: ON-PREMISES IBM LOTUS DOMINO IB BY BUSINESS SIZE, 2010 - 2014 ......................................... 32 FIGURE 11: ON-PREMISES IBM LOTUS DOMINO IB - BY VERSION, 2010 - 2014 ................................................ 39 FIGURE 12: IBM DESKTOP AND WEBMAIL EMAIL CLIENTS, 2010