“We’re not just here to sell technology; we’re looking at the bigger picture. We’re helping cities see how everything fits together” Joel Cherkis, Microsoft TOUCHMICROSOFT TECHNOLOGY IN THE PUBLIC SECTOR ONWINDOWS.COM Microsoft CityNext Microsoft’s people-first, partner-led strategy is enabling leaders to harness technology to build sustainable cities Microsoft A collection of articles that have appeared in Touch magazine issues CityNext SPECIALSPECIAL EDITIONEDITION from Summer 2013 to Autumn 2014 Welcome Microsoft CityNext Special Edition Building sustainable cities Welcome to this Microsoft CityNext Special Edition of Touch magazine, which has been specially prepared for the Smart City Expo World Congress. Today, cities generate around 80% of global economic output, and 70% of global energy use and energy-related GHG emissions. How the world’s largest and fastest-growing cities develop will be critical to the future of sustainability and managing climate change. Only cities that find ways to manage their resources more efficiently and bridge their disparate systems to optimise performance and value creation will lead the way. Investing in information and data as a resource will allow cities to service increasing populations more efficiently and with less waste. Leveraging data to better manage cities’ infrastructures will assist in providing higher quality services while at the same time offering greater cost certainty. It’s just over a year since we launched our public sector initiative, Microsoft CityNext – a strategy that is seeing Microsoft and its worldwide partner network work with cities to modernise and provide safer, healthier and more educated communities where citizens can thrive. With more than 220 CityNext partners providing over 800 city solutions, many on Microsoft Azure, we couldn’t be more pleased with the progress we’ve made so far together. However, as smart cities and sustainability become more interdependent, we have realised the importance of harnessing our expertise and commitment to both of these issues, and bringing them closer together. In order to better address the challenges and opportunities that both cities and our partners face in the increasingly systemic areas of sustainability and cities, my sustainability team and I have joined forces with the CityNext team to drive greater synergies and opportunities for enabling impact at scale. This team will allow us to bring together the expertise across Microsoft and drive a more holistic approach to this challenge. We hope the combination of our work with cities and sustainability will help us and our partners to better explore the linkages between the two – to deliver creative solutions that help cities use technology to their optimal benefit. We are excited about the future opportunities that will result, and look forward to working with our partners and cities around the world to help accelerate the positive impact that IT can have on societal and cities’ challenges. I know we’ll have even more to talk about in the coming months as our strategy continues to gather momentum. I hope you enjoy the issue. Rob Bernard Chief Environmental and Cities Strategist Microsoft 1 Executive insight Jörn Riedel Amber Stokes spoke with Hamburg CIO Jörn Riedel to find out his perspective on driving innovative digital agendas and the importance of working with other cities from across the globe An interesting story to come out of this With many more projects like this in the same time! And so one of my missions is year’s Major Cities of Europe Annual pipeline, it is no coincidence that Hamburg to create the right space, time and culture Conference, which took place in June has been selected to be a Microsoft CityNext to inspire people to have discussions about Contents in Zurich, Switzerland, is how the city showcase city. Hamburg’s chief information innovation. Out of this thinking, we have Microsoft CityNext Special Edition of Hamburg in Germany is embracing officer (CIO) Jörn Riedel explains what the created our digital agenda for Hamburg. IT. As part of an effort to transform the secret is to the city’s successful IT strategy way it delivers services and interacts and how the Microsoft CityNext initiative As populations continue to grow, how with its approximately 1.8 million has helped so far. important is it that the world’s major citizens, the city has rolled out various cities develop innovative IT initiatives innovative digital projects. For example, What kinds of challenges are you faced such as yours? Executive insight 5 it has reduced its paper consumption with in terms of driving innovation and I think it’s imperative in order to continue Microsoft’s chief environmental and cities strategist, Rob Bernard, and shortened approval cycles by delivering better services to growing to provide services to citizens. They will explains what he’s looking forward to at this year’s Smart City Expo implementing an automated Microsoft city populations? not accept being made to interact with World Congress in Barcelona SharePoint-based workflow. And just As CIO, I’m responsible for Hamburg’s their government in a different way to Smart City Expo World Congress Booth Guide 6 last year, the city’s Port Authority IT strategy and budget. I would say that how they interact in the business arena Microsoft is joined by 31 CityNext Partners at this year’s Smart City implemented new mobile devices the biggest challenge I experience is the or in their personal lives, so we have to Expo. Find out who they are and what they will be showcasing and software, allowing around 1,800 pressure to innovate with the same number keep up with demand. Plus, IT innovation workers to collaborate from anywhere of employees. And, in many cases, there’s is also a key way to cut costs, which is a Marketwatch 10 in the 7,000-hectare port, helping to just not enough time to find new ways of challenge that is top of mind for all city Cover story A roundup of some of the most recent stories related to Microsoft Smart buildings and infrastructures significantly increase productivity. working, while getting the work done at the executives today. CityNext, including more on a revolutionary project that is helping 10 the visually impaired, plus an interview about a Dynamics CRM implementation at Sunderland City Council in the UK Viewpoint 13 26 16 “Microsoft CityNext has been Thought leadership from Russ Agrusa at ICONICS and Genetec’s Pervez Siddiqui a very good opportunity for us Executive insight 16 to meet and interact with other Jörn Riedel, CIO of the City of Hamburg, offers his perspective on driving innovative digital agendas partners and cities“ Cover story Cover story Driving momentum 18 Microsoft CityNext Joel Cherkis speaks with Rebecca Lambert about the impact the Microsoft CityNext initiative has had so far, and how the company is Jörn Riedel planning on working with cities going forward www.onwindows.com Features Out with the old, in with the new 26 ICONICS is helping Washington Athletic Club save more than US$200,000 per year on its energy bills A healthy trust 32 Jacqui Griffiths finds out how the cloud can give healthcare providers the confidence to be patient centric, cost efficient and compliant Smart and sustainable 36 18 As leaders do what they can to reduce their cities’ carbon footprints, Microsoft believes that it is IT innovation that will help to build truly sustainable places to work and live Helping to make cities safer 40 Discover how public safety and justice organisations can get better and timelier access to information to deliver improved services to their growing cities Windows 8: reflecting public sector needs 46 Public sector organisations are searching for mobile solutions that meet the demands of their empowered workers and citizens without compromising security. We explain how Windows 8 can help 40 In practice 52 We highlight successful technology implementations at City of 54 Barcelona, City of Buenos Aires, Seattle Children’s Hospital, Helse Vest, Mashrek International School, Brighton Grammar School, Shanghai management, intelligence and analysis, and But it also extends more broadly to citizen Minhang District and Orange County Sheriff’s Department www.onwindows.com court and judicial management. and public collaboration and communication “Multiple public safety, government and too: a neighbourhood watch group can share health organisations55 work hard to improve information with schools, police and fire 52 citizen safety – from first response, law stations; social services can share information Sign out 56 enforcement, to criminal justice – and the key is with the housing department; and the police Amber Stokes talks to Simudyne CEO Justin Lyon about the benefits allowing these agencies to work together, share can share information with the prosecution information, collaborate and communicate in and probation services. A great example of simulation can bring to the public sector real time,” says Hawkins. “If cities can achieve community-police collaboration is the cloud- “Public sector this, they can enable fire and rescue, police and based citizen portal set-up by the New Delhi justice officers and officials to have access to Police to help people find their local police important information at all times. This allows stations and know who to talk too. organisations them to make informed decisions, which will But the collaboration shouldn’t be ultimately allow them to respond quicker and contained in the city or within a single and citizens3 can more effectively to mitigate natural and man- nation. In the same way that Interpol made emergencies, combat crimes and prevent works, police can provide other forces or work together to acts of terrorism – often preventing such organisations in different countries with disasters to occur in the first place.” digital evidence, sharing fingerprints, DNA make cities safer” Hawkins explains that law enforcement information, photographs and details of officers can gather and collectively assess offences to assist with international crime existing and new information to prevent crime, fighting.