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Fingertip Facts Customer Information Guide Fingertip Facts Customer Information Guide Seattle Municipal Tower 700 5th Avenue, Suite 3200 Seattle, WA 98104-5031 Mailing Address: P.O. Box 34023 Seattle, WA 98124-4023 206.684.3000 www.seattle.gov/light Spanish website: www.seattle.gov/light/spanish Printed on recycled paper. September 2012 MessaGe FroM the superIntendent After two years of work by the City Light Review Panel, and wide-ranging input from customers and stakeholders, Our Vision: a six-year strategic plan was unani- To set the standard – To deliver the best customer mously adopted by the Seattle City service experience of any utility in the nation. Council in July, 2012. For Seattle City Light customers, the plan means rate predictability, service improvements, Our Mission: and more reliability. For the utility, the Seattle City Light is dedicated to exceeding our plan provides revenue stability and a customers’ expectations in producing and delivering Jorge Carrasco guide to the future, allowing us to make environmentally responsible, safe, low-cost, and superintendent needed investments and upgrades. reliable power. Reviewed and updated every two years, City Light’s strategic plan will Our Values: help the utility meet its vision of Excellence, Accountability, Trust, and Stewardship providing the best customer service of any utility in the country. Superintendent Jorge Carrasco Seattle City Light 1 Fingertip Facts Fingertip Facts 2 We’re your eleCtrIC utIlIty On March 4, 1902, Seattle voters took the bold step Our dams on the upper of approving bonds to build a hydroelectric power Skagit River – Ross, plant on the city’s newly established Cedar River Diablo and Gorge – watershed. The power generated would supply and Boundary Dam on electricity to the city’s streetlights. the Pend Oreille River are industry models. Guided by a young visionary named Through careful resource J.D. Ross, the Cedar Falls power management and habitat plant was completed and Seattle’s protection we are streetlights were illuminated in improving endangered Boundary Hydroelectric Project January of 1905. In April of 1910, fish populations in Puget the city’s charter was amended to Sound. We are also doing our part to reduce harmful J.D. Ross create a Light and Power Department levels of greenhouse gases by achieving net-zero – eventually to become known as carbon dioxide emissions each year since 2005. Seattle City Light. We have a long Looking into the future for new, renewable energy is and proud history of innovation and our challenge and our opportunity. We see increased stewardship. J.D. Ross’ legacy of conservation as our “power plant” of the future. The utility leadership continues today resources we don’t use today will provide power for at City Light as we face a world our future. challenged by global climate change. Streetlights of For more information about Seattle City Light, visit early Seattle www.seattle.gov/light. 3 Fingertip Facts Fingertip Facts 4 exeCutIve teaM ContaCts Jorge Carrasco Seattle City Light Administrative Office Superintendent Seattle City Light Visitor Center and Executive Offices [email protected] 700 5th Avenue, Suite 3200 Seattle, WA 98104-5031 James Baggs (5th Avenue between Columbia and Cherry streets) Internal Compliance Officer/ Mailing Address: Interim Power Supply and P.O. Box 34023 Environmental Affairs Officer Seattle, WA 98124-4023 [email protected] Superintendent’s Office 206.684.3200 Jeff Bishop Communications and Public Affairs 206.684.3090 Chief Financial Officer Customer Service 206.684.3000 www.seattle.gov/light Spanish website: www.seattle.gov/light/spanish [email protected] Non-English Language Portal: DaVonna Johnson www.seattle.gov/html/citizen/language.htm Human Resources Officer North Service Center [email protected] 1300 N. 97th Street Seattle, WA 98103 Phil West 206.615.0600 Customer Service and Energy Delivery Officer South Service Center 3613 4th Avenue S. [email protected] Seattle, WA 98134 206.386.4200 5 Fingertip Facts Fingertip Facts 6 Key phone nuMbers Outage Hotline Electrical Service and Streetlight Service 206.684.7400 North of Denny Way 206.615.0600 Electrical Life-Support Equipment Program South of Denny Way 206.684.3020 206.386.4200 Customer Service Center Streetlight Problems 206.684.3000 206.684.7056 Out of area calls 800.862.1181 Conservation Information (Interpreters are available for customers who (Residential, Commercial and Industrial) do not speak English.) 206.684.3800 Account Information Tree Trimming/Vegetation Management Payment Assistance 206.386.1663 Payment Locations Bill Information and Dispute Resolution Skagit Tours Rates Information 206.684.3030 Green Renewable Energy Information www.SkagitTours.com TTY/Hearing Impaired Superintendent’s Office 206.233.7241 206.684.3200 After-Hours Electrical Emergency Line Communications and Public Affairs 206.706.0051 206.684.3090 7 Fingertip Facts Fingertip Facts 8 payMent loCatIons Downtown Seattle City Light Service Centers * Utilities Payment Center North Service Center 700 5th Avenue, Suite 2777 1300 N. 97th Street Monday - Friday, 8 a.m. - 5 p.m. Monday - Friday, 8 a.m. - 5 p.m. City Treasurer’s Office South Service Center* 700 5th Avenue, Suite 4250 3613 4th Avenue S. Monday - Friday, 8 a.m. - 5 p.m. Monday - Friday, 8 a.m. - 5 p.m. Seattle Municipal Tower Payment Drop Box Seattle Neighborhood Payment Locations 700 5th Avenue Ballard 4th Floor Lobby (near Key Bank) 5604 22nd Avenue N.W. Seattle Municipal Tower Payment Drop Box Monday - Friday, 9 a.m. - 5 p.m. 6th Avenue and Cherry Street Saturday, 10 a.m. - 2 p.m. (outside at the SE corner of the building) Central City Hall Payment Drop Box 2301 S. Jackson Street, Suite 208 5th Avenue and Cherry Street Monday - Friday, 9 a.m. - 7 p.m. 1st Floor Lobby (by the elevators) Saturday, 9 a.m. - 5 p.m. Note: Credit card payments are not accepted in payment drop boxes. *Payment drop boxes are located outside near the main entrances. Seattle Neighborhood Payment Locations /continued, next page 9 Fingertip Facts Fingertip Facts 10 To Bothell Substation payMent loCatIons servICe area Shoreline and Seattle Neighborhood Payment Locations continued substatIons Delridge Viewland-Hoffman 5405 Delridge Way S.W. Monday - Friday, 10 a.m. - 6 p.m. Lake City North 12525 28th Avenue N.E. Canal Located in the Lake City Public Library University 2nd Floor Monday - Friday, 9 a.m. - 5 p.m. Lake Washington Broad Southeast East Pine 3815 S. Othello Puget Sound Suite 105 servICe Union Monday - Friday, 9 a.m. - 5 p.m. area Saturday, 10 a.m. - 2 p.m. Massachusetts n Substations University Seattle City South 4534 University Way N.E. Limits Monday - Friday, 10 a.m. - 6 p.m. Delridge Saturday, 10 a.m. - 2 p.m. Duwamish Creston-Nelson 11 Fingertip Facts General InForMatIon CustoMer statIstICs (unaudited) For the year ended December 31, 2011, the most For the year ended December 31, 2011, the most current data available. current data available. Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities Average Number Megawatt-Hours* in terms of the number of customers served. City Light of Customers is supported by revenues from its customers, not taxes. Residential 360,442 3,217,101 In fact, City Light pays substantial taxes to state and Non-Residential 39,909 6,383,131 local governments. Total 400,351 9,600,232 Service Area Population 780,800 *Amounts include an allocation for the net change in unbilled revenue. Service Area Size 131.31 sq. mi. Personnel (full-time equivalent positions) 1,811 2011 Uses of Power (in percent megawatt hours) Major Substations 15 5.2% Unit Substations 3 Commercial and Industrial Substation Transformers 56 Services Transmission Circuit Miles 656 Non-residential Distribution Circuit Miles 2,308 Residential 31.8% Network Distribution Circuit Miles* 207.5 41.9% Other Meters 410,474 Wholesale and other City Light * Includes the downtown business district, First Hill, and the University District. operations/losses 21.0% 13 Fingertip Facts Fingertip Facts 14 CustoMer statIstICs (unaudited) averaGe rate per Residential Consumption KIloWatt-hour Kilowatt hours used (in billions) Number of customers (in thousands) For the year ended December 31, 2011* 360 3.20 Average Residential Rates 356 (in cents per kilowatt hour) 12 3.10 352 10 348 8 3.00 Kilowatt hours used Average customers 6 344 2.90 4 2007 2008 2009 2010 2011 340 2 Non-Residential Consumption 0 Kilowatt hours used (in billions) Number of customers (in thousands) 2007 2008 2009 2010 2011 6.55 40 Seattle National 6.50 Seattle City Light is proud to offer its residents some 6.45 of the lowest electricity rates in the nation and the 6.40 Northwest. Note: Rates are set by the Seattle City Council. Notice of public hearings on future rate actions 6.35 Kilowatt hours used may be requested from The Office of the City Clerk, City Hall, 600 4th Avenue, Floor Three, Seattle, WA 98104. Information about public hearings and City Council meetings can be 6.30 Average customers found on the Web at www.seattle.gov/council. Information on City Light rates can be found at www.seattle.gov/light/accounts/rates. 6.25 39 2007 2008 2009 2010 2011 *Unaudited 15 Fingertip Facts Fingertip Facts 16 enerGy resourCes servICe terrItory Lake City Ross Dam Boundary Dam 5 Diablo Dam High Ross Ballard v Equivalent Canada Ross L. l Columbia R. l l Magnolia UW l Okanogan R. l Newhalem Gorge Dam Ozette L. L. Chelan Pend Oreille Lake Everett Queen Spokane R. Franklin D. Roosevelt L. Banks L. Anne L. Washington Seattle u Main Canal l South Fork Tolt Legend u Summer Falls Capitol Tacoma l Cedar Falls Moses L.
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