Government of Kosovo
Ministry of Internal Affairs
Office of the National Anti-Trafficking Coordinator
Standard Operating Procedures for Trafficked Persons in Kosovo
This publication has been produced within the framework of the project “Strengthening Institutions in the fight against trafficking in human beings and domestic violence” funded by the EU Office in Kosovo and implemented by KMOP. Its content is the sole responsibility of KMOP and does not necessarily reflect the views of the European Union.
Office of the National Anti-Trafficking Coordinator (ONATC)/Anti-Trafficking in Persons Secretariat (ATIPS) MIA New Building St. Luan Haradinaj N.N. 10 000 Prishtina Tel: +381 38 200 19 004 E-mail: [email protected]
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Foreword
Trafficking in human beings is the slavery of our times that affects all countries around the world, including Kosovo. Women, men, and children are moved internally or cross-border to be exploited in prostitution, different labour sectors, forced begging, illegal activities, and organs trafficking. It is a scourge that must be fought against at the local, national, and international level through unremitting effort and cooperation among different stakeholders and anti-trafficking practitioners.
In the last decade, Kosovo has been at the forefront of this fight by enacting a far-reaching anti- trafficking framework, including proper legislation, national strategies, action plans, a coordinating and implementing mechanism against trafficking in human beings. At the centre of the anti-trafficking framework, Kosovar authorities have always placed the protection and respect of the rights of trafficked persons.
The Standard Operating Procedures for Trafficked Persons in Kosovo (SOPs) are certainly one of the main outcomes of Kosovo’s long-standing engagement in the fight against human trafficking through multi- agency and multi-disciplinary cooperation.
This document is in fact the result of a participatory process that involved a wide range of representatives and experts of the governmental, non-governmental and international organisations from the very first version of the Standard Operating Procedures in Kosovo (SOPs) drafted back in 2004 until today with this new further improved version supported by the EU Office in Kosovo. I am very proud of this process and sincerely grateful to all persons and organisations that jointly contributed to the improvement of the anti-trafficking operational response to human trafficking in Kosovo. This shared effort allows stakeholders and practitioners to be equipped with comprehensive and coordinated procedures to identify, protect and assist national and foreign trafficked persons.
The new revision of the Standard Operating Procedures for Trafficked Persons in Kosovo shows the great commitment of the Kosovar authorities in the fight against human trafficking and, most of all, in ensuring full protection and support to trafficked persons at all stages of their referral, identification, and assistance through a better harmonised multi-agency response. The lessons learned from the past SOPs implementation have indeed been taken into account into the current document so to better meet the needs of the trafficked persons, to provide more detailed guidance for the involved stakeholders, to align the procedures with the changed institutional framework in Kosovo, and to ensure their full compliance with European and international standards.
The revision and adoption of the new Standard Operating Procedures for Trafficked Persons in Kosovo is part of a wider process aimed at the strengthening of the anti-trafficking system in Kosovo to promote the human rights of all trafficked persons without any discrimination on any ground, such as gender, race, language, religion, national or social origin, association with a national minority, political or other opinion, or other status. Because the final aim of all extensive effort was, is and will always be the full protection and support of trafficked persons with the ultimate view to empower them and free our society from one of the most pervasive violations of human rights – trafficking in human beings.
Saša Rašić Deputy Minister of Internal Affairs National Anti-Trafficking Coordinator
3 Acknowledgements
The Office of the National Anti-Trafficking Coordinator (ONATC) wishes to express its sincere appreciation to all national and local institutions, local and international non-governmental organisations, and international organisations for their generous support and collaboration throughout the process of the revision of the Standard Operating Procedures (SOPs) to identify, protect and assist local and foreign trafficked persons in Kosovo.
First and foremost, ONATC would like to express its deepest gratitude to the EU Office in Kosovo, and in particular to Edis Agani, for funding, coordinating, and providing the expertise for the revision of the SOPs within the project “Strengthening Institutions in the fight against trafficking in human beings and domestic violence”, implemented by KMOP. Special thanks to the EU-funded project team, especially to Marco Bufo (team leader), Isabella Orfano and Vassia Karkantzou responsible for the SOPs revision, Yelena Ispiryan for the former SOPs assessment, Arsim Mulaku for the former collection of stakeholders’ and services providers’ contact details and Vjosa Munoglu for her continuous organisational support during the revision process.
Special thanks to the Inter-Ministerial Working Group (IMWG) members for their ongoing support and fundamental contributions and input throughout the SOPs assessment, revision, and finalization process: Arben Pacarizi (KP-DITHB), Ramadan Ahmeti (KP-DITHB), Besim Kelmendi (State Prosecution Office), Arben Kqira (Ministry of Justice), Adile Shaqiri (Ministry of Labour and Social Welfare), Lirije Maksutaj (Ministry of Labour and Social Welfare), Valbona Jaha (Interim Secure Facility), Sadije Ajeti (Interim Secure Facility), Filloreta Gashi (Ministry of Health), Fatime Jasiqi (Ministry of Education Science and Technology), Labinot Berisha (Ministry of Youth, Culture and Sport), Luljeta Ibishi (Ministry of Local Governance Administration), Nebih Halili (MoJ-Correction Service), Basri Ibrahimi (Labour Inspectorate), Arta Kelmendi (Victim Advocacy and Assistance Office), Shenaj Berisha (Victim Advocacy and Assistance Office), Flutra Germizaj (GIZ secondee to the ONATC), Vesa Rezniqi (UNDP secondee to the ONATC), Naime Sherifi (Kosovo Shelter Coalition/CPWC Shelter), Hamijet Dedolli (PVPT Shelter), Valbona Citaku (Hope and Children Houses – HCH “Kosovë”), Dee Dee Rodriguez (ICITAP), Isah Maloku (ICITAP), Eliza Thana (OPDAT), Petrit Sopjani (IOM), Valentina Bejtullahu (OSCE), Valbona Dermaku (OSCE), Birgitte Lettner (EULEX), Sean Early (EULEX), Violeta Rexha (EULEX), Stela Haxhi (EULEX), Artur Marku (Terres des hommes), Naim Bilalli (Terres des hommes), Afrim Ibrahimi (UNICEF), Shaban Murturi (UNICEF).
Finally, the ONATC would like to thank all anti-trafficking professionals from the different agencies working in the field and IMWG members for their active and fruitful participation to the workshops held in Pristina and Prevalla (respectively 23 May 2012 and 20-21 June 2012) to discuss the former SOPs assessment and to develop recommendations, which have been included in the current SOPs version.
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Acronyms
ATIPS Anti-Trafficking in Persons Secretariat CM Case Manager CSW Centre for Social Work DCAM Department of Citizenship, Asylum and Migration DITHB Directorate for Investigation of Trafficking in Human Beings EC European Commission EU European Union EUROPOL European Police Office ICITAP International Criminal Investigative Training Assistance Program ICMPD International Centre for Migration Policy Development ILECU International Law Enforcement Cooperation Unit Enforcement ILO International Labour Organization IMWG Inter-Ministerial Working Group INTERPOL International Criminal Police Organization IO International Organization IOM International Organization for Migration ISF Interim Secure Facility MARRI Migration, Asylum, Refugees Regional Initiative MIA Ministry of Internal Affairs MLSW Ministry of Labour and Social Welfare NATC National Anti-Trafficking Coordinator NGO Non-Governmental Organization NSAP National Strategy & Action Plan ONATC Office of the National Anti-Trafficking Coordinator OSCE Organization for Security and Cooperation in Europe SELEC Southeast European Law Enforcement Center SOPs Standard Operating Procedures THB Trafficking in Human Beings TRM Transnational Referral Mechanism UNHCR United Nations High Commissioner for Refugees UNICEF United Nations Children’s Fund VA Victim Advocate VAAO Victims’ Advocacy and Assistance Office
5 Table of contents
Foreword p. 3 Acknowledgements p. 4 Acronyms p. 5 Table of Contents p. 6 Introduction p. 8 Users’ Guide p. 10
PART A – Kosovo Anti-Trafficking Framework p. 14 Anti-Trafficking Stakeholders p. 15 Institutional Actors p. 15 Non-Governmental Organisations p. 17 Relevant Legislation p. 20 National Legislation p. 20 International Legislation p. 21 Regional Instruments p. 22 European Union Legislation p. 22 Other Commitments p. 22 Guiding Working Principles p. 24 Working Terminology p. 26
PART B – The Standard Operating Procedures p. 31 SOPs I – Identification p. 32 Measure 1: Initial Referral and Registration p. 32 Measure 2: Team Convening p. 33 Measure 3: Information and Basic Needs Provision p. 34 Measure 4: Initial Screening and Case Manager Assignment p. 35 Measure 5: Early Risk Assessment p. 37 Measure 6: Referral to Support Service p. 38 Measure 7: Formal Identification p. 39
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SOPS II – First Assistance and Protection p. 43 Measure 1: Accommodation and Assistance Information p. 43 Measure 2: Intake and Needs Assessment p. 44 Measure 3: Assistance Provision and Protection p. 45 Measure 4: Reflection Period p. 46 SOPS III – Further Assistance and Social Inclusion p. 49 Measure 1: Beneficiary Care Plan p. 49 Measure 2: Beneficiary Care Plan Implementation p. 51 SOPS IV– Assisted Voluntary Return or Resettlement p. 55 Measure 1: Informed Decision to Return p. 55 Measure 2: Pre-departure Risk and Social Inclusion Assessment p. 56 Measure 3: Risk Management Plan p. 57 Measure 4: Family Tracing p. 57 Measure 5: Pre-departure Reintegration Plan p. 58 Measure 6: Safe Transport/Transfer p. 60 SOPS V – Criminal and Civil Proceedings p. 63 Measure 1: Investigation and Evidence Gathering p. 63 Measure 2: Victim-Witness Support before the Trial p. 64 Measure 3: Victim-Witness Support during the Trial p. 65 Measure 4: Victim-Witness Support after the Trial p. 66 Measure 5: Support for Compensation Claims p. 66
PART C – List of National and Transnational Contacts p. 69 National Contact List p. 70 Transnational Contact List p. 91
List of Graphs and Flowcharts Graph 1: Kosovo Anti-Trafficking Structure (extracted from NSAP 2011-2014) p. 19 Flochart: SOPs I – Identification p. 42 Flochart: SOPS II – First Assistance and Protection p. 48 Flochart: SOPS III – Further Assistance and Social Inclusion p. 54 Flochart: SOPS IV– Assisted Voluntary Return or Resettlement p. 62 Flochart: SOPS V – Criminal and Civil Proceedings p. 68
7 Introduction
A sound referral and assistance scheme aimed at trafficked persons must be rooted in comprehensive, coordinated, and shared procedures and measures to be consistently employed by all anti-trafficking professionals involved at the different stages of the identification, protection, and support process. The drafting and adoption of the Standard Operating Procedures for Trafficked Persons in Kosovo – fully compliant with the international human rights standards – aims at fulfilling this goal within the current overall improvement process of the anti-trafficking legal framework and coordination system in Kosovo.
These new Standard Operating Procedures (SOPs) are the outcome of a process started by the Ministry of Internal Affairs in 2004, when the first version of the SOPs was drafted by the Trafficking in Human Beings Section of the Kosovo Police, the Ministry of Justice’s Victim Advocacy and Assistance Office, Ministry of Labour and Social Welfare, PVPT Shelter, Hope and Children Houses – HCH “Kosovë”, Organization for Security and Cooperation in Europe (OSCE), the International Organization for Migration (IOM). In 2008 a second version of the SOPs was produced with the support of the U.S. Agency for International Development (USAID), the International Centre for Migration Policy Development (ICMPD), the International Organization for Migration (IOM), and the International Criminal Investigative Training Assistance Program (ICITAP) of the United States Department of Justice. The drafting of both SOPs versions involved the main stakeholders and professionals daily engaged in Kosovo in providing protection and support to trafficked persons as well as in preventing and fighting against human trafficking.
The new SOPs are largely based on the 2008 SOPs document, on the TRM-EU Guidelines for the Development of a Transnational Referral Mechanism for Trafficked Persons in Europe: TRM-EU (2010) by ICMPD and the Italian Department for Equal Opportunities1 and funded by the European Union, and on the TRM-SEE Guidelines (2009)2 by ICMPD and funded by USAID3. The EU Office in Kosovo, which provided the expertise and the re-drafting coordination, funded the current version of the SOPs within the project “Strengthening Institutions in the fight against trafficking in human beings and domestic violence”.
In view of the SOPs revision, within the above-mentioned EU-funded project, a thorough assessment was carried out based on the analysis of the 2008 SOPs and discussions with anti-trafficking key stakeholders and professionals involved in the SOPs implementation. Case studies in three municipalities (i.e. Prishtinë/Pristina, Ferizaj/Urosevac and Klinë/Klina) were conducted to evaluate the overall process of treating a trafficking case, from identification to reintegration phases (March 2012). Two workshops were then held in Pristina and Prevalla (respectively 23 May 2012 and 20-21 June 2012) to discuss the former SOPS assessment and to develop recommendations, which have been included in the current SOPs version. A wide range of anti-trafficking stakeholders and professionals participated to the workshops from all around Kosovo, including social workers, victim advocates, police officers, prosecutors, shelter workers, representatives of national institutions and local authorities, experts from international organisations and foreign institutions.
1 The TRM-EU guidelines were drafted within the project “Development of a Transnational Referral Mechanism for Victims of Trafficking between Countries of Origin and Destination, TRM-EU”. 2 The TRM-SEE guidelines were developed within the “Programme to Support the Development of Trans-national Referral Mechanisms (TRM) for Trafficked Persons in South-Eastern Europe”. 3 The programme was implemented in Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Macedonia, Moldova, Montenegro, Romania and Serbia.
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Based on the findings and recommendations of the SOPs assessment and further research, which also took into account relevant European and international good practices, the new version of the SOPs was developed by the EU project team in close cooperation with the Inter-Ministerial Working Group (IMWG) on trafficking in human beings. The latter met three times with the experts from the EU- funded project team to discuss the new draft proposals and to validate the final version of the SOPs. Furthermore, the IMWG fully participated in the revision of the document by regularly providing feedback and comments throughout the re-drafting process.
This new version of the SOPs is then the result of a long-standing commitment of the Government of Kosovo, especially through the Ministry of Internal Affairs, and numerous anti-trafficking professionals and international partners to improve and harmonise the procedures to identify, protect, and assist trafficked children and adults – both nationals and foreigners – throughout the whole process of initial referral, early and formal identification, reflection period, first and further assistance, protection, reintegration and social inclusion, assisted voluntary return or resettlement, civil and criminal proceedings. Finally, these new SOPs filled the identified gaps between theory and practice by providing consistent and detailed procedures – based on the case management principle and multi-agency and multi-disciplinary approach – to ensure the protection and empowerment of national and foreign trafficked persons, both children and adults, in Kosovo.
9 Users’ Guide
The Standard Operating Procedures for Trafficked Persons in Kosovo provides step-by-step guidance to anti- trafficking stakeholders and professionals involved during the initial referral, early and formal identification, protection, reflection period, first and further assistance, reintegration and social inclusion, assisted voluntary return or resettlement, civil and criminal proceedings of national and foreign trafficked persons, both adults and children.
This document is conceived as a user-friendly tool that guides state and non-state anti-trafficking actors through the distinct and/or interconnected steps to ensure full protection and assistance to trafficked persons – in full compliance with the international human rights standards – at any stage of the local, national and/or transnational measures to be put in place.
The SOPs are thence conceived as a working tool for practitioners and specialists of governmental, non-governmental and international organisations engaged in the anti-trafficking field at different levels in Kosovo, including: Law enforcement officers Victim advocates Social workers Child’s legal guardians Outreach workers Drop-in centre workers Shelter workers Psychologists Psychiatrists Interpreters and intercultural mediators Lawyers Anti-trafficking Helpline operators Domestic Violence Helpline operators Health care professionals Labour inspectors Health officials Trade unionists Immigration service officers Detention centre personnel IOs workers Embassy or consular officials
The document comprises three Parts and one Annex as follows:
PART A – Kosovo Anti-Trafficking Framework includes the description of the current anti- trafficking operational structure, detailing the roles of the stakeholders involved. It also provides the list of the main national, regional, and international anti-trafficking legislation and related provisions that are relevant in trafficking cases.
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A set of Guiding working principles to be employed by all anti-trafficking stakeholders and service providers in Kosovo is also included. These principles must be consistently used during all protection and support steps of any trafficking case. Finally, a Working Terminology is provided to establish a common language concerning trafficking related-issues to make sure that all anti-trafficking actors adopt the same terminology and the related- attached definitions.
PART B – The Standard Operating Procedures
The document includes five SOPs, composed of different measures, to ensure appropriate assistance to local and foreign trafficked persons throughout the process of: SOPs I. Identification SOPs II. First assistance and protection SOPs III. Further assistance and social inclusion SOPs IV. Assisted voluntary return or resettlement SOPs V. Criminal and civil proceedings.
Each SOPs section consists of a set of measures detailing: . What they are (What) . When they must be performed (When) . Who is responsible for (Who) . How they must be carried out (How).
In the text, whenever reference is made to foreign trafficked persons, the term “foreign” is to be found in green (i.e. foreign trafficked person/s), whereas when reference is made to “children” the term is in violet colour (i.e. child or children).
At the end of some measures, reference to the related operational tools to employ is provided, as per following example:
TOOL BASIC FORM
TOOL LIST OF INDICATORS
TOOL AGE ASSESSMENT PROTOCOL
The tools in the orange frame are currently used by the anti-trafficking professionals in Kosovo and are included in the Annex - Operational Tools.
The tools in the blue frame have been added during the SOPs revision process as complementary instruments to those in place. They are contained in the Annex - Operational Tools.
The tools in the grey frame are presently not available to the anti-trafficking professionals in Kosovo and are not included in the Annex - Operational Tools. Their drafting and adoption are highly recommended to carry out the concerned measures more effectively.
The tools are presented in a separate Annex since an additional effort is needed for developing those that are missing as well as for desirably revising and harmonizing the existing ones.
11 At the end of every SOPs section, flowcharts are found to summarize the main steps and measures described.
FLOWCHART SYMBOL LEGENDA ACTORS Icon Symbol Legend Remarks Presumed trafficked Symbolises a presumed trafficked person, V1 person/identified trafficked either local or foreign, adult or child, found person in Kosovo territory Symbolises the police officer of the DITHB P Police officer Unit where the trafficked person is referred
Assigned by the Victims’ Advocacy and VA Victims Advocate Assistance Office
IN Interpreter In case of foreign trafficked person
SW Social Worker Assigned by the competent Centre of Social Work
C Caregiver In case of trafficked child
Victim Advocate in case of adult trafficked CM Case Manager person and Social Worker in case of trafficked child (under 18 years old) Assigned by the shelter that provides SCM Shelter Case Manager assistance to the trafficked person
LG Legal Guardian In case of trafficked child
Contact person from shelter CPS In case of foreign trafficked person in the receiving country
PR Prosecutor ---
J Judge ---
L Lawyer ---
Professionals (e.g. psychologist, legal advisor, Shelter staff/ --- doctor, etc.) providing assistance to the Multi-disciplinary team trafficked person LANDMARKS Symbol/ Icon Abbrevia Meaning Remarks tion
Either managed by NGOs or state run (i.e. S Shelter Interim Secure Facility - ISF)
DITHB Directorate for Symbolises the regional units of the Anti- Investigation on Trafficking trafficking Unit of the Kosovo Police in Human Beings
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Symbolises the municipal Centres of Social CSW Centre of Social Work Work that act as the Guardianship authority in their area of responsibility
Victims’ Advocacy and Symbolises the local and regional Victims’ VAAO Assistance Office Advocacy and Assistance Offices
Place of origin or --- In case of foreign trafficked person third country
OPERATIONAL TOOLS Icon Symbol Examples
Tool Listed in the Annex “SOPs Operational Tools”
Tools currently used by anti-trafficking Basic form, unified forms used by Shelters, T 1 stakeholders in Kosovo etc. Tools made available by the T 2 Lists of indicators, suggested questions, etc EU funded project Suggested tools not currently used by the See Annex “SOPs Operational Tools” – T A anti-trafficking stakeholders in Kosovo Recommended tools Risk management plan, Safety plan, First Plan Assistance plan, etc. Basic form, Referral form, Hand over form, Form etc. Consent/Acceptance form ---
Assessment Needs assessment, risk assessment, etc.
File Beneficiary’s file
Documents ---
Copies ---
PART C – List of National and Transnational Contacts includes the contact details of the local, national, and most relevant transnational anti-trafficking actors for Kosovo to ensure a prompt and sound communication and collaboration in the implementation of the SOPs measures. In order to be effective, this list needs to be kept up to date.
Annex – SOPs Operational Tools includes all tools currently used by the anti-trafficking professionals in Kosovo (in orange frames) and those added during the SOPs revision process (in blue frames) as complementary instruments to those in place. A list of tools that are not currently available but are recommended is found at the end of the Annex.4 Please note that the Annex is not included in this text but it is a separate complementary document.
4 During the implementation of these new SOPs and the development of respective training measures and programmes, the current operational tools will be assessed and, if necessary, amended. Furthermore, new tools may be developed and adopted.
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PART A
KOSOVO ANTI-TRAFFICKING FRAMEWORK
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Anti-Trafficking Stakeholders
Institutional Actors
Kosovo anti-trafficking framework has significantly progressed since 2001, both at the level of legislation and at the level of strategic planning and operational responses, including the development of respective institutional coordination structures and mechanisms. In Kosovo, there are several bodies and institutions, including non-governmental organisations, responsible for the development and implementation of state policies in combating trafficking in human beings, as described hereinafter.
National Anti-Trafficking Coordinator (NATC), based on Prime Minister’s Office endorsement (Decision No. 029 as of 10 April 2008), is mandated to coordinate, monitor and report on the implementation of policies against trafficking in human beings as well as to chair the Inter-Ministerial Working Group (IMWG). The National Anti-Trafficking Coordinator is the deputy Minister of Internal Affairs.
Office of the National Anti-Trafficking Coordinator (ONATC)/Anti-Trafficking in Persons Secretariat (ATIPS), at the Ministry of Internal Affairs, provides administrative and logistic support to the NATC. The secretariat is the driving force for the implementation of the national response against trafficking by carrying out monitoring, coordinating and reporting activities. Chaired by the NATC, the ONATC/ATIPS: - Ensures regular communication between IMWG and communication/sharing of opinions between stakeholders (e.g. through meetings, bulletins and/or website). - Ensures distribution of all relevant information to the local, regional and country level stakeholders. - Manages a database of projects/contacts as well a list of active NGOs and makes them available to the stakeholders. - Keeps regular contacts with donors working in Kosovo and calls periodic donor meetings in order to coordinate the funds and avoid duplication of projects. - Monitors all activities implemented by all stakeholders. - Drafts quarterly monitoring reports for the Anti-Trafficking Working Groups (Prevention, Protection, Child Protection, Investigation and Prosecution) and compiles annual reports on the implementation of the strategy and action plan.
The Inter-Ministerial Working Group is composed of representatives of central institutions mandated to coordinate policy implementation, monitor, and report on the progress to the ATIPS/ONATC. Two members from each ministry or other public institutions participate in the Inter- Ministerial Working Group, while local NGOs and international partners are represented with one member.5
5 Following are the Ministries and other Kosovo institutions represented in the IMWG: Ministry of Internal Affairs (MIA); Ministry of Culture, Youth and Sport (MCYS); Ministry of Education, Science and Technology (MEST); Ministry of Health (MoH); Ministry of Justice (MoJ); Ministry of Labour and Social Welfare (MLSW) and Ministry of Local Government Administration (MLGA), State Prosecutor, Kosovo Police, Kosovo Judicial Council (KJC) and Kosovo Prosecutorial Council (KPC). Also Kosovo NGOs are members of the IMWG: Center for Protection of Women and Children – CPWC in Prishtina/Priština (also representing the Kosovo Shelter Coalition); Center for Protection of Victims and Prevention of Human Trafficking – CPVPT in Prishtina/Priština; Hope and Children Houses – HCH “Kosovë” in Prishtina/Priština. The international institutions, organisations and NGOs taking part in 2012 in the IMWG are: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ); European Union Office in Kosovo (EUOK); European Union Rule of Law Mission in Kosovo (EULEX); International Criminal Investigative Training Assistance Program (ICITAP); International Centre for Migration Policy Development (ICMPD); International Organization for Migration (IOM); Organization for Security and Cooperation in Europe (OSCE); Terre des hommes; United Nations Development Programme (UNDP); United Nations Children’s Fund (UNICEF).
15 Ministry of Internal Affairs, through its law enforcement agency, i.e. Kosovo Police, in particular the Directorate of Investigations on Trafficking in Human Beings (DITHB), is responsible for: - Crime prevention - Criminal investigative activities - Arrest of perpetrators - Protection of trafficked persons - Carrying out the measures as envisaged by the SOPs for Trafficked Persons in Kosovo - Issuing regular reports on data on trafficking cases and trends Furthermore, through its Department of Citizenship, Asylum and Migration (DCAM), the Ministry of Internal Affairs deals with matters concerning foreigners in Kosovo, including stay permit issuance, citizenship procedures, asylum applications, and return to countries of origin.
The Kosovo Judicial Council and the Prosecutorial Council are independent institutions mandated to ensure the independence, professionalism and impartiality of the judicial and prosecution system respectively. They are responsible for the selection and recruitment of judges and prosecutors and elaborate policies for the overall management, administration and reform of the judicial and prosecution system.
The Chief State Prosecutor’s office, through its Victims’ Advocacy and Assistance Office, provides trafficked persons with information and protection of their rights, in particular through legal counseling and assistance.
Ministry of Justice, through the Department of Legal Issues – Division for Policies and Legislation and the Department for International Legal Cooperation, is responsible for drafting primary and secondary legislation, as well as for international legal cooperation between Kosovo and foreign countries.
Ministry of Labour and Social Welfare – through the Department of Social Welfare, the Department of Labour and Employment, the Institute of Social Policies, and the Labour Inspectorate – is responsible for drafting policies and programmes of social protection; monitoring the quality of professional social services; mentoring, coordinating, counseling and building professional skills for the implementation of the Ministry’s activities aimed at trafficked children and adults, both nationals and foreigners. It also provides accommodation to high-risk trafficked persons through the state-run Interim Secure Facility (ISF) and by funding NGO-run shelters accommodating trafficked persons facing lower risks.
Municipalities are mandated to provide social services at the municipal level through their Centres for Social Work.
Centre for Social Work is an administrative and professional institution at the local level mandated to provide social services aimed at the protection of individuals in social need, including local and foreign trafficked persons, both children and adults.
Ministry of Health plays an important role in protecting trafficked persons by providing them with health and rehabilitation services. It also organises training and information sessions to raise the awareness of medical professionals on trafficking issues and improve their skills to treat victims of trafficking.
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Ministry of Education, Science and Technology plays a significant role in preventing trafficking through education, curricula, cross-cutting curricular approaches, and different extra-curricular activities addressing both teachers and pupils. In terms of prevention it also addresses drop-outs with targeted activities. Furthermore it supports the reintegration of trafficked persons e.g. through the enrolment in mainstream education for children, professional education for youth etc.
Ministry of Culture, Youth and Sports, through its Human Trafficking Prevention Programme, provides NGOs and non-formal groups with awareness raising trainings and activities to prevent trafficking.
Human Rights Units operate both at the ministerial and municipal level (under the Ministry of Local Government Administration) to ensure the promotion and protection of human rights. They monitor the compliance of ministerial and municipal legislation, regulations, policies, and activities with human rights standards, focusing especially on equal opportunities, non-discrimination, gender equality, children’s rights, and anti-trafficking issues.
Non-Governmental Organisations
Non-Governmental Organisations (NGOs) play a key role in the provision of assistance and protection to trafficked persons in Kosovo. Coordination of NGOs offering a wide range of measures to child and adult victims is ensured through the Kosovo Shelter Coalition, which is an alliance of the main shelters operating in Kosovo6.
NGO Centre for Protection of Victims and Prevention of Trafficking in Human Beings – CPVPT Prishtina/Priština is the only NGO-run shelter and daily center in Kosovo specialized in providing protection and assistance to trafficked women and girls facing low level of risk and, in sporadic cases, medium risk. It provides long-term rehabilitation and reintegration to victims and presumed victims of trafficking (local and foreign VoTs, minor and adult), by offering safe and secure housing, psychosocial assistance and counseling, legal counseling, awareness raising and empowerment sessions, professional vocational training and job placement assistance. CPVPT is a member of the IMWG.
Centre for Protection of Women and Children – CPWC (NGO), Prishtina/Priština, is providing safe accomodation both to victims of domestic violence and victims of trafficking facing low level of risk. It offers a range of services to female victims of trafficking and adults with children, including psychosocial and legal counselling, medical assistance, vocational training, family mediation and other. CPWC is a member of the IMWG.
Hope and Children Houses – HCH Kosovë (NGO), Prishtina/Priština, is specialised in sheltering children in need for protection (3-18 years old), Kosovo wide, including children victims of trafficking, facing low level of risk. Services offered include accomodation, psychosocial assistance, health care, certified vocational training, life skills, education/continuation of education and educational acivities. Hope and Children Houses – HCH “Kosovë” is a member of the IMWG.
Association for Protection of Women and Children’s Rights – APWCR “LIRIA”, Gjilan/Gnjilane provides safe housing to women, girls and women with children, either victims of domestic violence or low-risk victims of trafficking. Services offered include psychosocial and legal counselling, medical assistance, educational activities, and vocational training.
6 All listed NGOs but Sekcija Zena Obilic (SZO) – Women Committee for Protection and Human Rights (WCPHR), Prishtina/Priština, are members of the Shelter Coalition.
17 Centre for Sheltering Women and Children (CSWC) – P (NGO), Prizren/Prizren provides safe housing to girls, women, and women with children who are victims of domestic violence and/or human trafficking facing low risk. It offers different services, including psychosocial and legal counselling, medical assistance, educational activities, and vocational training.
Safe House – SH (NGO), Gjakova/ Gjakovë, shelters low-risk trafficked girls and women, including those with children, and offers social and psychological counselling, legal counselling, medical assistance, educational activities, and job placement assistance.
Women Wellness Centre – WWC (NGO), Peja/Pejë, provides shelter both to victims of domestic violence and low risk trafficked persons (i.e. girls, women, and women with children). It offers psychosocial, legal, and health counselling and vocational training.
Centre for Protection of Women and Children “Raba Voca” (NGO), Mitrovicë/ Mitrovica, provides safe accommodation both to victims of domestic violence and low-risk trafficked persons (i.e. girls, women, and women with children). Services offered include psychosocial counselling and occupational therapy, legal counselling, educational activities, vocational training, and job placement assistance.
Sekcija Zena Obilic (SZO) – Women Committee for Protection and Human Rights (WCPHR), Prishtina/Priština, provides sheltering to victims of domestic violence and victims of trafficking facing low risk (i.e. girls, women, and women with children).
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Graphic 1 – Kosovo Anti-Trafficking Structure (extracted from NSAP 2011-2014) Relevant Legislation
National Legislation
2012 Kosovo Criminal Code, Art. 169 “Slavery, slavery-like conditions and forced labour” 2012 Kosovo Criminal Code, Art. 171“Trafficking in persons” 2012 Kosoco Criminal Code, Art. 172 “Withholding identity papers of victims of slavery or trafficking in persons” 2008 Constitution of Kosovo, Article 50 “Rights of Children" 2008 Constitution of Kosovo, Article 28 “Prohibition of Slavery and Forced Labour" 2008 Constitution of Kosovo, Article 22 “Direct Applicability of International Agreements and Instruments” 2005 UNMIK Administrative Direction 2005/3 on Victims of Trafficking Compensation 2001 UNMIK Regulation No. 2001/4 on Prohibition of Trafficking in Persons Identification and Social Protection and Assistance 2012 Law No. 04/L-081 for amending and supplementing law No. 02/L-17 for social and family services 2008 Law on the Labour Inspectorate, 03/L-017 2005 Law on Social and Family Services, 02/L-17 2006 Law on Family, 2004/32 Health Care 2008 Law on Termination of Pregnancy, 2008/03-L-110 2007 Public Health, Law no. 02/L 78, 2007/02-L78 (approved by Assembly of Kosovo, date 22 February 2007 and promulgated by UNMIK Regulation no. 2008/6 of date 08 February 2008) 2006 Law on Medical Emergency Services, no. 02/L-50 2004 Kosovo Health Law, 2004/4 2004 Law On Reproductive Health, Law No. 02/L-76 2004 Rights and Responsibilities of the Citizens in the Health Care, Law No. 2004/38 Reintegration 2010 Law on Labour, no. 03/L-212 2006 Law on Vocational Education and Training, Law no. 02/L-42, 2006/02-L42 (applicable together with the UNMIK Regulation no. 2006/24 of 25.04.2006 2005 Law for Adult Education and Training, Law no. 02/L-24, 2005/02-L24 (applicable together with the UNMIK Regulation no. 2005/43 of 07.09.2005 Other protection measures 2011 Law No. 04/L-017 On Free Legal Aid, 2011/04-L-017 2010 Law on Protection Against Domestic Violence, 2010/03-L-182 2010 Law on the Protection of Personal Data, 2010/03-L172 2008 Law on Material Support for Families of Children with Permanent Disability, 2008/03-L-022 2008 Law on Vocational Ability, Rehabilitation and Employment of People with Disabilities, 2008/03-L-019 2004 The Anti-Discrimination Law, 2004/3 2004 Law on Gender Equality in Kosovo, 2004/2 Residence Status of Foreigners 2012 Law on Foreigners 2012/04/L-069 2011 Law on Asylum 2011/04/L-073 2009 Law on Granting the Permit for Work and Employment of Foreign Citizens in Kosovo, 2009/03-L-136 Legislation related to Investigation and Prosecution 2012 Law On Witness Protection No. 04/L-015 2011 Law No. 04/L-030 on Liability of Legal Persons for Criminal Offences, 2011/04-L-030 2010 Law No.03/L –191 on Execution of Penal Sanctions, 2010/03-L-191 2010 Law on Prevention of Money Laundering and Terrorist Financing, 2010/03-L-196 2010 Law on Prevention and Fight of the Cyber Crime, 2010/03-L-196 2010 Juvenile Justice Code, 2010/03-L193 2009 Law on Management of the Sequestrated or Confiscated Assets, 03/L-141 2009 Law on Public Peace and Order, 03/L-142 2008 Law on Integrated Management and Control of the State Border, 2008/03-L065 2008 Law on Police of Kosovo, 03/L-035, 04/06/2008 2008 Law on Police Inspectorate of Kosovo, 2008/03-L-036, date 20/02/2008 2008 Law on the Jurisdiction, Case Selection and Case Allocation of EULEX Judges and Prosecutors in Kosovo, 03/L-053 2008 Law on the Special Prosecution Office of the Republic of Kosovo, 03/L-052 2008 Criminal Code of Kosovo, 03/L-002, date 22/12/2008 2008 Criminal Procedure Code of Kosovo 03/L-003, date 22/12/2008 2008 Law on Narcotic Medicaments, Psycho-Tropes and Precursor, 02/L-128 2004 UNMIK Regulation No. 2004/34 on Criminal Proceedings Involving Perpetrators with a Mental Disorder The Administrative Direction No. 2005/3 on Implementing UNMIK Regulation No.2001/4 On the Prohibition of 2005 trafficking in persons in Kosovo 2001 UNMIK/REG/2001/4, On the Prohibition of trafficking in Persons in Kosovo
International Legislation
United Nations 2006 Convention on the Rights of Persons with Disabilities and its Optional Protocol 2006 International Convention for the Protection of All Persons from Enforced Disappearance 2000 Protocol to Prevent, Suppress and Punish Trafficking in Persons Especially Women and Children, supplementing the United Nations Convention against Transnational Organized Crime 2000 Optional Protocol to the Convention on the Rights of the Child on the Sale of Children, Child Prostitution 1999 ILO Worst Forms of Child Labour Convention No. 182 1990 International Convention on the Protection of the Rights of All Migrant Workers and Members of their Families 1989 Convention on the Rights of the Child 1984 Convention against Torture and Other Cruel, Inhumane or Degrading Treatment or Punishment 1979 Convention on the Elimination of All Forms of Discrimination Against Women 1967 Protocol relating to the Status of Refugees
21 1966 Convention on the Elimination of All Forms of Racial Discrimination 1966 International Covenant on Economic, Social and Cultural Rights 1966 Optional Protocol to the International Covenant on Civil and Political Rights 1957 ILO Abolition of Forced Labour Convention No. 105 1951 Convention relating to the Status of Refugees 1930 ILO Convention on Forced Labour No. 130
Regional Instruments
Council of Europe 2011 Convention on preventing and combating violence against women and domestic violence, CETS no.210, 7 April 2011. 2007 Convention on the Protection of Children against Sexual Exploitation and Sexual Abuse. 2005 Convention on Action Against Trafficking in Human Beings, CETS no. 197, 16 May 2005. 1983 Convention on the Compensation of Victims of Violent Crimes, CETS no. 116, 24 November 1983. 1981 Convention for the protection of individuals with regard to automatic processing of personal data, ETS 108, 28.1.1981. 1950 Convention for the Protection of Human Rights and Fundamental Freedoms as amended by Protocol No. 11, 04.11.1950.
European Union Legislation
2010 Directive on Preventing and Combating Trafficking in Human Beings and Protecting its Victims, Official Journal L 101/1 15.04.2011. 2008 Council Framework Decision 2008/977/JHA of 27 November 2008 on the protection of personal data processed in the framework of police and judicial cooperation in criminal matters. 2004 Council Directive 2004/81/EC of 29 April 2004 on the residence permit issued to third-country nationals who are victims of trafficking in human beings or who have been the subjects of an action to facilitate illegal immigration, who cooperate with the competent authorities, Official Journal L 261, 06 August 2004. 2002 Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector, Official Journal L 201/37, 31 July 2002. 2001 Council Framework Decision of 15 March 2001 on the standing of victims in criminal proceedings (2001/220/JHA). 2000 Charter of Fundamental Rights of the European Union, Official Journal C 303 of 14 December 2007. 1995 Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, Official Journal L 281, 23 November 1995.
Other Commitments
Organisation for Security and Cooperation in Europe (OSCE) 2008 OSCE Ministerial Council, Decision No. 5/08 Enhancing Criminal Justice Responses to Trafficking in Human Beings through a Comprehensive Approach (Helsinki, 5 December 2008) 2007 OSCE Ministerial Council, Decision No. 8/07 Combating Trafficking in Human Beings for Labour Exploitation (Madrid, 30 November 2007)
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2006 OSCE Ministerial Council, Decision No. 3/06 Combating Trafficking in Human Beings (21 June 2006) 2006 OSCE Ministerial Council, Decision No. 14/06 Enhancing Efforts to Combat Trafficking in Human Beings, Including for Labour Exploitation, through a Comprehensive and Proactive Approach (Brussels, 5 December 2006) 2006 OSCE Ministerial Council, Decision No. 15/06 Combating Sexual Exploitation of Children (Brussels, 5 December 2006) 2006 OSCE Ministerial Council, Decision No. 14/06 Enhancing Efforts to Combat Trafficking in Human Beings, Including for Labour Exploitation, through a Comprehensive and Proactive Approach, MC.DEC/14/06 (Brussels, 5 December 2006)
2005 OSCE Permanent Council, Decision No. 685 Addendum to the OSCE Action Plan to Combat Trafficking in Human Beings: Addressing the Special Needs of Child Victims of Trafficking for Protection (Vienna, 7 July 2005) 2005 OSCE Permanent Council, Decision No. 557/Rev. 1 OSCE Action Plan to Combat Trafficking in Human Beings (Vienna, 7 July 2005) 2005 OSCE Ministerial Council, Decision No. 15/05 Preventing and Combating Trafficking against Women (Ljubljana, 6 December 2005) 2005 OSCE Ministerial Council, Decision No. 2/05 Migration (Ljubljana, 6 December 2005) 2004 OSCE Ministerial Council, Decision No. 13/04 the Special Needs for Child Victims of Trafficking for Protection and Assistance (Sofia, 7 December 2004) 2003 OSCE Ministerial Council, Decision No. 2/03 Combating Trafficking in Human Beings (Maastricht, 2 December 2003) 2002 OSCE Ministerial Council, Declaration on Trafficking in Human Beings (Porto, 7 December 2002) 2000 OSCE Ministerial Council, Decision No. 1 Enhancing the OSCE’s Efforts to Combat Trafficking in Human Beings (Vienna, 28 November 2000)
23 Guiding Working Principles
The SOPs are based on the following main principles that all anti-trafficking stakeholders and service providers in Kosovo are committed to employ during all steps of the process of identification, referral, assistance and social inclusion of presumed or identified trafficked persons. These working principles acknowledge that trafficking in persons is a gross violation of human rights. Their full and consistent implementation will ensure the provision of proper and enhanced identification, high quality assistance and avoid any risk of re-victimisation of the assisted trafficked persons.
The government has full responsibility and participation for the design, coordination, and implementation of the national anti-trafficking response (i.e. government ownership), including the SOPs measures it is responsible for through the competent ministries and stakeholders. The SOPs measures are implemented with the full participation, cooperation, and coordination of accredited non-governmental organisations, social organizations, associations, non-profitable organisations (i.e. civil society participation), international organisations and competent state and local actors according to their mandates and agreed procedures (multi- disciplinary and cross-sectorial approach). All anti-trafficking stakeholders shall place the human rights of the trafficked person at the centre of any activity and measure they carry out. They shall then respect, protect, fulfill, and promote the full range of civil, cultural, economic, political, and social rights every person unconditionally holds at any stage of their identification, referral and support process. All presumed and identified trafficked persons are treated equally before the law and access the identification, protection and assistance measures “without any discrimination on any ground such as gender, race, colour, language, religion, political or other opinion, national or social origin, association with a national minority, property, birth or other status”7. As soon as the competent authorities have the slightest indication that a person has been subject to the crime of trafficking, they shall treat such a person as a presumed victim. On the same way, any person is given the benefit of the doubt as soon as s/he claims to have been subjected to exploitation that may relate to trafficking. The competent actors shall promptly initiate identification and referral of presumed trafficked persons as soon as a person is found, approaches or is referred to the police or other anti- trafficking agencies and s/he, or the legal guardian8 in case of a child, gives her/his informed consent to be interrogated and assisted. Children who are suspected to be trafficked must be given primary consideration. A swift and thorough assessment of their best interests shall be carried out in full compliance with the national applicable law ensuring the protection of the child and with the international standards (UN Convention on the Rights of the Child and UNICEF Guidelines9). A legal guardian must be promptly appointed by the court upon the submission of a Guardianship Order by the competent authority (CSW). Trafficked persons shall promptly, fully and regularly receive detailed and clear information about all procedures, measures, rights and entitlements related to their identification,
7 Council of Europe, Convention on Action against Trafficking in Human Beings, CETS No. 197, Art. 3. 8 The legal guardian is appointed by the Court. Until the Court decision is issued, the social worker appointed by the competent Guardianship authority (CSW) as the child’s case manager acts as the legal guardian. 9 UNICEF, Guidelines on the Protection of Child Victims of Trafficking, New York, 2006.
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referral, assistance and participation in criminal and civil proceedings as well as any possible risks they may face. They shall give their informed consent to whatever is proposed or requested to them. The views and the wishes of trafficked persons, both children and adults, shall always be taken into account to allow their full participation in the decision-making process concerning all procedures and measures that concern them (participation). All measures to be implemented shall respond to the specific needs of each trafficked person (tailored-made approach) with due respect to her/his psychological and physical integrity to ensure her/his short- and long-term safety and security. Presumed and identified trafficked persons shall be granted assistance regardless of their willingness to co-operate with the police and judicial authorities. No detention, prosecution or penalties shall be imposed on trafficked persons for their participation in unlawful activities as a result of their trafficking experience or for their illegal stay in Kosovo. Under no circumstances, trafficked persons shall be held in immigration detention centres or in any other form of custody premises at any stage of their identification, referral and support process. All foreign trafficked persons shall be enabled to fully understand their rights and entitlements, procedures, viable options, and measures they will be involved in. If a (presumed) trafficked person and the anti-trafficking actors do not speak any common and clearly understandable language, interpretation shall be provided. Interpreters shall be certified/licenced; they should be trustworthy and trained professionals carefully selected in advance. Assistance measures for social inclusion shall aim at improving the capacity of the trafficked persons to gain the knowledge, skills and attitude to cope with their private and professional life and make self-determined choices and changes. In order to do so, the assisted persons shall have access to information and resources for taking full, properly informed decisions and have a wide range of options to choose from (empowerment). Trafficked persons who are dissatisfied with the services or the individuals involved in providing services shall lodge a complaint and be entitled to reparations whenever their individual and human rights have been violated at any stage of their identification, referral, and assistance process (accountability and transparency). All state and non-state actors involved in any given SOPs measures shall exchange information in a timely manner having as primary consideration the safety, security and privacy of the trafficked persons, who should be given appropriate information about the exchange of their data, to which they must consent (data protection). All professionals working in the anti-trafficking field shall be regularly trained and provided with refresher’s courses on issues concerning the new trends of the different forms of human trafficking; local, national, regional, and international legislation; strategies and operational tools and measures to employ in their daily work with potential, presumed or identified trafficked persons. They shall be provided with specialised training related to their mandates as well as, inter alia, on management of trauma and cultural challenges, child-friendly procedures, gender perspective, multi-disciplinary and multi-agency approach, and human rights standards in anti- trafficking work.
25 Working Terminology
Assistance: Measures, programmes and services aimed at the recovery of trafficked persons that might include, but are not limited to, appropriate housing; medical, psychological and material assistance; educational, training and employment opportunities; legal counselling and assistance. First, short- and long-term assistance may be offered by non-governmental, governmental or international organisations in countries of destination, transit and origin and they may involve one or multiple services. Assisted trafficked person: A person who has been identified as a victim of trafficking and who has agreed to accept assistance from a non-governmental, governmental, international or other relevant organisation (also referred to as “assisted victims of trafficking” or “assisted person”). Asylum: A form of protection given by a State on its territory based on the principle of non-refoulement and internationally or nationally recognised refugee rights. It is granted to a person who is unable to seek protection in her/his country of citizenship and/or residence in particular for fear of being persecuted for reasons of race, religion, nationality, membership of a particular social group or political opinion.10 Beneficiary Care Plan: It is a written agreement jointly developed by the case manager and the assisted trafficked person where goals, activities and services – tailored to the individual’s needs – are clearly defined. Best interests determination: It “describes the formal process with strict procedural safeguards designed to determine the child’s best interests for particularly important decisions affecting the child. It should facilitate adequate child participation without discrimination, involve decision-makers with relevant areas of expertise, and balance all relevant factors in order to assess the best option11”. Best interests assessment: It “is an assessment made by staff taking action with regard to individual children, except when a best interest determination (see supra) procedure is required, designed to ensure that such action gives a primary consideration to the child’s best interests. The assessment can be done alone or in consultation with others by staff with the required expertise and requires the participation of the child12”. Case manager: S/he is the social worker appointed by the local Centre for Social Work in case of a trafficked child and the victim advocate appointed by the Victim Advocate Office in case of an adult trafficked person. The case manager acts as the primary point of contact for the trafficked person and all relevant stakeholders. S/he co-ordinates and supervises all services provided to the assisted person throughout the whole support process, from the identification phase onwards. The case manager works in close cooperation with the shelter case manager and the child’s legal guardian and all other professionals when decisions are to be made about the best interests of the assisted person, whose opinion and consent are always sought. Child: A person under 18 years of age (also referred to as a “minor”). Compensation: It is the procedure to support the victim to obtain – through criminal proceeding, civil action or administrative systems – material and moral damages from the perpetrator(s) and/or from the State for the physical and psychological harm suffered and wages lost during the trafficking and exploitation experience (also generally referred to as “restitution”, “reparation”, “redress”, “damages”). Country of origin: The country a trafficked person comes from (also referred to as “source country”). Country of transit: The country a trafficked person travels through to reach her/his final destination. Country of destination: The country that is the ultimate destination of a trafficked person (also referred to as “receiving country”).
10 European Migration Network, Asylum Migration Glossary 2.0, EMN, Brussels, 2012, p. 18. 11 UN High Commissioner for Refugees, UNHCR Guidelines on Determining the Best Interests of the Child, May 2008. 12 Idem.
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Data protection: This must be guaranteed through the regular implementation of security measures for the protection of personal data collected, stored, and used in full compliance with the pertinent laws that protect the right to privacy of any individual. Empowerment: It is the process of improving the capacity of a person to gain the knowledge, skills and attitude to cope with her/his trafficking experience and protection and assistance process to make self- determined choices and changes in her/his personal and professional life. In order to do so, a person must have access to information, protection, support and social inclusion programmes and resources for taking full, properly informed decisions and have a wide range of options to choose from. Family tracing: This is the procedure aimed at identifying the family of the trafficked person assisted when she or he cannot contact or reach them. Such procedure should be put in place only if the trafficked person expresses the wish to contact the family or return home and stay with her/his family. In the case of a child victim, the family should be found only when this is in the best interests of the child, given the fact that sometimes it is the family, or family members, who are at the source of the trafficking. Family tracing may involve different governmental and non-governmental institutions. Family reunification: This is the act of reuniting the trafficked person with her/his family after a thorough risk assessment has been made. It should be made upon the full will of both the assisted trafficked person and her/his family members as a long-term solution of social inclusion. Follow-up visits should be made to monitor the process of family reunification and social inclusion, particularly with a view to ensuring that no risks for re-trafficking are present. Human rights: Fundamental and universal rights and freedoms that all human beings are entitled to. They consist of civil, political, economic, social and cultural rights that States are obliged to fully respect according to common standards established by national and international legislation. Identified trafficked person: a person who has been identified as a victim of trafficking according to a formal or informal identification mechanism (also referred to as “Identified victim of trafficking”). Informed consent: Any free, voluntary permission or approval to something proposed or requested based on full exposure to all facts; fully informed decisions-making, including awareness of any risks involved and any available options. Information sharing is an essential component of “informed consent”. Integration: See “Social inclusion”. Legal guardian: The individual appointed and supervised by the guardianship authority (CSW) who acquires the primary responsibility for the well-being of the child in the absence of parental care and co- ordinates the efforts of all involved agencies to ensure the best interests of the child. Regardless of the legal status, “the guardian should: . Ensure that all decisions taken are in the child’s best interests; . Ensure that the child has appropriate care, accommodation, health care provisions, psycho-social support, education and language support; . Ensure that the child has access to legal and other representation where necessary; . Consult with, advise and keep the child victim informed of his or her rights; . Contribute to the identification of a durable solution in the child’s best interests; . Keep the child informed of all the proceedings; . Establish and maintain a link between the child and the various organizations which may provide services to the child; . Assist the child in family tracing; . Ensure that if repatriation or family reunification is possible, it is done in the best interests of the child; . Ensure the relevant paperwork is completed.” 13
13 UNICEF, op. cit., p. 17.
27 National referral mechanism: This refers to the national level victim referral mechanism, which has been established to identify, return and assist the victims of trafficking. These mechanisms exist in countries of transit, destination and origin and refer (direct) cases throughout the system/referral process at national level, from the initial identification to assistance and protection, by promoting the cooperation between different government institutions and non-governmental actors. Referral may involve one or all of the steps in the process. Non-residential programme: This is an assistance programme offered by shelters to trafficked persons who do not face safety risks and enjoy an autonomous accommodation that may be shared with significant others (i.e. partners, family members, friends). The rationale of the non-residential programme is that it is fundamental to value the assisted person’s network in order to support her/his process of social inclusion in the community s/he is living in. Potential trafficked person: Any person (minor or adult) who has not been trafficked but, given her/his profile or the appearance of certain indicators, may be vulnerable to human trafficking (also referred to as “potential trafficked person” or “person at risk of trafficking”). Personal data: Information or sensitive data related to an identified or identifiable person. Presumed trafficked person: A person who is presumed to be a victim of trafficking but who has not been formally identified by the relevant authorities or has declined to be formally or legally identified (also referred to as “presumed victim”). Presumed trafficked person are entitled to the same treatment as the identified victims from the beginning of the identification process. Protection: It refers to the procedures to ensure the trafficked person’s physical safety and safeguard of her/his prospects of social inclusion in the country of origin, destination, or a third country. Recovery: The process by which trafficked persons are stabilised and their well-being restored psychologically, socially and physically. Reintegration: Reintegration or integration is focused on empowering the trafficked person, reuniting her/him with the family or her/his community, or her/his integration into a new community. In addition to the physical action of the return, it involves cooperation/consent of the victim to the social environment and is targeted as a long-term social-economic solution in the country of destination or in the country of origin (also referred to as “Social inclusion”). Removal order: It is an administrative or judicial decision or act ordering the enforcement of the obligation to return, i.e. the physical transportation out of the country of a foreign person. Residence permit: Any permit or authorisation issued by the authorities of a country, in the form provided for under that State’s legislation, allowing a third country national or stateless person to reside on its territory. Return: To return to one’s country and/or community of origin through the provision of logistical, financial and other material assistance. In the context of anti-trafficking work, return involves not only the physical transportation of the victim but also mechanisms to ensure that the return is voluntary, assisted, safe and dignified. Risk assessment: A formal procedure carried out by the relevant actors to identify and assess the risks associated with the trafficked person’s situation and future plan of assistance in the country of origin and/or transit and destination. Risk management plan: A plan that outlines the steps and measures to take in order to reduce to a minimum the risks and effectively manage the activities planned for the trafficked person assisted (e.g. non-residential programme, voluntary assisted return, etc.). The plan must be regularly reviewed and updated by the case manager and the assisted trafficked person.
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Separated child: A child under 18 years of age who is outside her/his country of origin and separated from both parents, or her/his previous legal/customary or primary caregiver. S/he may be alone or living with extended family members. In either case the child is entitled to international protection under a broad range of international and regional instruments14. Service providers: Organisations and individuals that provide one or more of the support and assistance measures supplied to trafficked persons. These may include social workers, psychologists, shelter staff, medical personnel or legal professionals from NGOs, IOs and GOs. Shelter/Residential facilities: Premises where trafficked persons are hosted during the first and long- term assistance, including the social and labour inclusion period. Shelters may be open or with restricted freedom of movement justifiable with reference to the risk assessment; offer short- or long-term stay; provide round-the-clock, part-time or no in-house assistance. Shelter case manager: The appointed shelter professional who advises and assists the trafficked person – either accommodated in a shelter or in a non-residential premises – throughout the first and further assistance and social inclusion period as well as in the planning of the assisted voluntary return for the measures s/he is responsible for. Social inclusion: It is the process ensuring that those at risk of poverty and social exclusion have the opportunities and resources necessary to participate in economic and social life, securing a standard of living that is considered acceptable in the society in which they live15. It also ensures that they have greater participation in decision-making that affects their lives and access to their fundamental rights. Through such a process vulnerable groups are granted access to education, training, employment, accommodation, collective services, and health assistance. A social inclusion programme for trafficked persons can take place either in the country of origin or in that of destination. Social services: Set of services offered to the victims and vulnerable groups, who can not otherwise afford them with the available resources, involving their essential needs of preservation, development and recovery as well as assistance in meeting their immediate or long-term needs. Social worker/Social Services Officer: A qualified Social and Family Services professional in the area of social work, psychology sociology, law, pedagogy or other disciplines closely related to social and family services. S/he is licensed and registered in the register of General Social and Family Services Council16. S/he acts as case manager for assisted trafficked children. Trafficked child: Any person under eighteen who is recruited, transported, transferred, harboured or received for the purpose of exploitation, either within or outside a country, even if no element of coercion, deception, abuse of authority or any other form of abuse is used17. Trafficked person: A person who is subject to the crime of trafficking in human beings. Trafficker: Person complicit in the trafficking of another human being (or human beings) for any form of exploitation. Trafficking in human beings: “(…) the recruitment, transportation, transfer, harboring or receipt of persons, by threat or the use of force or other forms of coercion, abduction, fraud, deception, the abuse of power or the abuse of a position of vulnerability or the giving or receiving of payments or benefits to achieve the consent from a person having control over another person, for exploitation” (Art. 171, Kosovo Criminal Code).
14 Separated Children in Europe Programme (SCEP), Statement of Good Practice, International Save the Children Alliance – UNHCR, Geneva, 2004, p. 2. 15 See
29 Transnational referral mechanism: This refers to mechanisms and systems designed for the comprehensive assistance and transnational support of victims of trafficking. Transnational referral mechanisms link the full process of referral from initial identification, through return and assistance between countries of transit, destination and origin and involve co-operation between different government institutions and non- governmental actors. This may involve one or all of the steps in the process. Travel document: Any identification document required to travel and enter into another country (e.g. passport, identity card, visa, etc.). Unaccompanied child: An unaccompanied child or minor who has been separated from both parents and other relatives and is not being cared for by an adult who, by law or custom, is responsible for doing so18. Victim advocate: The official from the Victims Assistance and Advocacy Office appointed to protect the victim’s interests and ensure her/his legal support and assistance. S/he acts as the case manager for adult trafficked persons. Victim of trafficking: See “Trafficked person”. Witness protection: The range of security measures employed to assure the safety of a witness involved in legal proceedings. Witness protection must be offered, before, during and/or after the legal proceedings and must include any measures assuring the safety and security of the witness and her/his family.
18 UNICEF, op. cit., p. 3.
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PART B
STANDARD OPERATING PROCEDURES
31 SOPs I. – Identification
Identification is the first step of a process that allows presumed trafficked persons to access to proper and safe assistance and protection measures and eventually to be officially identified as victims of trafficking in persons.
Measure 1: Initial Referral and Registration
WHAT: It is the first referral and registration of a person suspected to be trafficked by the Anti- Trafficking Unit of the Kosovo Police Directorate of Investigations on Trafficking in Human Beings (DITHB).
WHEN: As soon as a presumed trafficked person is found and accepts to be referred to the Anti- Trafficking Unit of the Kosovo Police DITHB.
WHO: Several actors who may come into contact with and refer a presumed trafficked person to the Police: - Law enforcement officers (anti-trafficking police officers, border police officers, community police officers, front-line officers, police investigators, custom officers) - Public prosecutors - NGOs workers - IOs workers - Outreach workers - Anti-trafficking and Domestic Violence Helpline operators - Presumed trafficked person herself/himself - Other trafficked persons - Family members - Acquaintances - Private citizens - Health care professionals - Labour inspectors - Health officials - Trade unionists - Immigration service officers - Detention centre personnel - Correctional staff - Transportation personnel - Embassy or consular officials - Foreign NGOs workers - Foreign law enforcement officers - Foreign public prosecutors - Other.
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HOW: The presumed trafficked person may be accompanied by the referring actor or may decide to go by her/himself to the office of the Police Anti-Trafficking Unit. Once in the office, a police officer registers the referral by using the Basic Form.
WHERE: The registration of the referral of a presumed trafficked person takes place in the office of the Police Anti-Trafficking Unit.
TOOL # BASIC FORM
Measure 2: Team Convening
WHAT: It is the summoning of the relevant actors responsible for the identification, further referral and first assistance of presumed trafficked persons in the office of the Anti-Trafficking Unit of the Kosovo Police.
WHEN: Within maximum two hours after a presumed trafficked person has been referred or self- referred to the Police.
WHO: The convened team is composed of the police officer of the Anti-Trafficking Unit on duty, the victim advocate from the competent Regional Office or the social worker of the municipal Centre for Social Work in case the presumed trafficked person is a child or suspected to be a child. In case of a foreign presumed trafficked person (both minors and adults), also the interpreter is convened, if assessed as necessary and/or required by the presumed trafficked person.
HOW: The police officer of the Anti-Trafficking Unit on duty promptly calls on the phone the victim advocate or, in case of a child or a person presumed to be under the age of 18 years, the social worker of the Centre for Social Work to meet within two hours at the Anti-Trafficking Unit Police office. In case of a foreign presumed trafficked person, before any identification process starts, it is necessary to determine whether s/he is capable of communicating with the interviewer effectively and clearly. If s/he does not speak the local language or any other common language, a qualified interpreter is promptly called by the police officer using the official registry of certified interpreters available at the Anti-Trafficking Unit or a qualified accredited interpreter from other institutions and agencies, Ministry of Internal Affairs, migration and asylum authorities, NGOs, IOs. Even if s/he seems to be able to sufficiently communicate, the presumed trafficked person is asked if s/he prefers to have an interpreter present. Before the questioning starts, the interpreter signs the confidentiality agreement. In case of a presumed child victim, a qualified social worker – possibly of the same gender and trained on UNICEF Guidelines on interviewing children – is called. The request for child protection services is then registered to the official form of the competent authority – CSW (Referral to child protection format). Before the identification process starts, the social worker assesses the child’s capability to communicate effectively. If such difficulty exists, because of the child’s age, an impairment, or her/his particular psychological or social situation, the social worker may decide to draw upon the expertise of additional specialists (e.g. professionals working with disabled children, psychologists, etc.), as necessary. In case of an unaccompanied child, the Director of the competent guardianship authority (CSW) is promptly called and initiates the process for the appointment of a guardian to accompany the child throughout the entire process and protect her/his interests. The Director immediately reports the
33 matter to the Department of Social Welfare and conducts a comprehensive professional assessment of the child’s need for protection based on the standard report format (Child protection report). If the Department of Social Welfare considers that there are reasonable grounds of concern for the child’s safety and social welfare, the Director brings the matter before the court and makes an application for a Guardianship Order. Until the Court decision is issued, the social worker appointed by the competent Guardianship authority (CSW) as the child’s case manager has the duty to protect the child’s interest and ensure his/her safety. When there are reasonable grounds to suspect that a national presumed child victim is in need of protection measures because s/he or her/his family is experiencing or is at risk of serious harm to her/his physical or mental health, the process for the appointment of a guardian is initiated with the informed consent of the parent(s)/caregiver(s), who also sign(s) the Guardianship Order.
WHERE: At the office of the Anti-Trafficking Unit of the Kosovo Police.
TOOL # REFERRAL TO CHILD PROTECTION FORMAT
TOOL # CHILD PROTECTION REPORT
TOOL # CONFIDENTIALITY AGREEMENT (FOR INTERPRETERS)
Measure 3: Information and Basic Needs Provision
WHAT: It is the response to the urgent basic needs and the provision of full information to the presumed trafficked person so to allow her/him to restore and decrease her/his anxiety before any questioning takes place. It is the first and one of the most important steps in building trust with the presumed trafficked person.
WHEN: Immediately after a presumed trafficked person has been referred or self-referred to the Police her/his basic needs must be met. Full information must be provided once the team has convened at the Anti-Trafficking Unit Police office.
WHO: The police officer, the victim advocate or the social worker (in case of a child) and the interpreter (in case of a foreign presumed trafficked person).
HOW: The following basic needs are to be met before providing any type of information: Food Water Toilet and basic hygiene Clean clothing Rest Some privacy Urgent medical and/or psychological care Possibility of contacting family members or significant others (only if safe) Other emergencies.
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The police officer informs the presumed trafficked person as to: - Roles of the persons present in the room, including the role, obligations and responsibilities of the interpreter, in case of a foreign presumed trafficked person (both minor and adult) who asks or requires such assistance - Identification and interview procedures - Data protection policy - Safety policy The victim advocate or the social worker (in case of a child) provides information as to: - Rights and responsibilities while being interviewed, including the presumed trafficked person’s right to refuse at any time the appointed victim advocate, or social worker, or interpreter - Services available during first assistance - Any other pertinent legal and social issues.
Information must be provided: - In a clear, professional, yet sympathetic, manner; - Using simple language; - Orally and in writing (and in a language that is understandable for the presumed trafficked person); - Encouraging the presumed trafficked person to pose clarifying questions; - Making sure that the presumed trafficked person has clearly understood all information given; - Helping to re-orient and assess the available options; - In the case of a presumed child victim, in a sensible manner and with a language appropriate to the developmental abilities of the child19, in a child friendly environment always in the presence of the social worker/legal guardian, when the child is unaccompanied. In the case of younger children, law enforcement officials may decide to share information initially with the social worker/legal guardian, who will eventually share it with the child. - In case of a foreign presumed trafficked person (both minors and adults), with the support of an interpreter, if needed or anyway required.
WHERE: In a safe, comfortable and private room with no unauthorized listeners within the premises of the Anti-Trafficking Unit of the Kosovo Police. In case of a child, a child-friendly environment must be ensured.
TOOL # INFORMATION ON THE RIGHTS OF VICTIMS OF TRAFFICKING
Measure 4: Initial Screening and Case Manager Assignment
WHAT: It is the first screening of the presumed trafficking case, followed by the assignment of a case manager, who will support the identified trafficked person through all steps of identification, assistance and protection, return procedures if applicable, and criminal and civil proceedings.
WHEN: Right after the presumed trafficked person has been provided with basic needs and detailed information and s/he agrees to be asked questions for the initial screening. This could take place right after the person has been referred to the Police or in the following days, if the person needs some time to recover.
19 For detailed special considerations on how to interview presumed trafficked children, see: UNICEF, op. cit., pp. 18-19; IOM, Direct Assistance for Victims of Trafficking, Geneva, 2007, pp. 31-32.
35 WHO: The police officer of the Anti-Trafficking Unit, the victim advocate (in case of an adult) or the social worker (in case of a child), and the interpreter (in case of a foreign presumed trafficked person). In case of a presumed child victim, a parent/caregiver is also present, provided that there is no suspicion or knowledge of involvement in the child’s trafficking. If not possible, the interview is carried out in the presence of the social worker/legal guardian. When possible, the person interviewing the minor should be of the same gender. In case an age assessment is required, additional professionals may be involved according to the individual situation (e.g. a psychologist or a psychiatrist, a pediatrician or a general practitioner from a public health institution, a shelter or any other relevant agency, etc.). Once the interview is over, a case manager is appointed by the Office for Advocacy and Assistance to Victims if the presumed trafficked person is an adult or by the Centre for Social Work if the presumed trafficked person is a child.
HOW: The initial screening is based on questions on personal data, living conditions, working conditions, and the trafficking process to determine if the person has been trafficked or not.
The initial screening is carried out by the police officer of the Anti-Trafficking Unit: - With the informed consent of the presumed trafficked person; in case of a presumed child victim, the consent of the parent/caregiver or social worker/legal guardian is also required (Informed consent form); - After due consideration of the health conditions of the presumed trafficked person, including checking for signs of abuse and post-traumatic stress disorder; - Ethical and safety considerations, privacy and security of the presumed trafficked person should be paramount during the interview; - By collecting adequate, relevant, and not excessive information once the presumed trafficked person has given her/his informed consent to provide and store personal data. S/he must be informed about her/his right to withdraw the consent for the storage of her/his data; - In a clear, professional, yet sympathetic, manner and by using simple language; - Carefully considering the opinions and concerns of the presumed trafficked person; - In the case of a presumed trafficked child, a child-sensitive approach is employed when questioning; - In case of a foreign presumed trafficked person (both minor and adult), with the support of an interpreter. The screening should not start if the presumed trafficked person: - Requires urgent medical aid; - Asks for legal advice; - Asks to postpone or decline the questioning; - Her/his psychological condition is unstable - Is a minor and the social worker/legal guardian is not present - Is a foreigner and the needed/required interpreter is not present
In case of a presumed child victim and when there are reasonable grounds of concern for the child’s safety, welfare or well-being, the social worker/legal guardian serves the right to request to postpone or terminate the interview.
When the age of a presumed victim found unaccompanied in Kosovo territory is uncertain and s/he is claiming to be under 18 or there are serious concerns that s/he might be under 18, the benefit of the doubt is exercised and s/he is treated as such (minor) until verification of the age and is provided with full protection as a child victim of trafficking.
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Means of verification include: - Observation of the young person’s physical appearance and maturity; - Interviews with the victim and her/his own statement; - Information gathered from the referring agency, if applicable, and documentary evidence that the individual carries or was able to be obtained from the country of origin (travel and identity documents, birth certificates, visa applications, etc.); - Information gathered from parents/relatives or significant others. As last resort, medical examinations maybe used. No such action should be taken without the informed consent of the social worker/legal guardian. Age assessment is initiated and supervised by the social worker and the legal guardian. It is an ongoing process that starts as soon as the first information about the case has been gathered (from the environment of the individual, if safe, the referrer, etc.) and the initial screening is being conducted. It involves a multi-disciplinary team comprising the social worker, the police officer, a psychologist and a pediatrician or general practitioner or dentist.
Once the initial screening is over and the presumed trafficked person is willing to seek support and be further interviewed, a case manager is assigned to her/him, i.e. the victim advocate if the presumed trafficked person is an adult, the social worker if the presumed trafficked is a child. The assigned case manager gives the presumed trafficked person detailed information as to: - The rights and obligations as a presumed trafficked person - Functioning of the reflection period (aims, duration, rights and obligations) - Services available during first assistance (accommodation, counselling, etc.) - Functioning of the further assistance and social inclusion - Current security concerns - Data protection policy.
If the presumed trafficked person refuses to be questioned and to receive assistance, s/he is given information and contact details of the existing services in case they decide to seek assistance in the future.
WHERE: In a safe, comfortable and private room with no unrelated listeners within the premises of the Anti-Trafficking Unit of the Kosovo Police. In case of a child, a child-friendly environment must be ensured.
TOOL # INFORMATION TO GATHER THROUGH INITIAL SCREENING
TOOL # INFORMED CONSENT FORM
TOOL # AGE ASSESSMENT PROTOCOL
TOOL # AGE ASSESSMENT REPORT FORMAT
Measure 5: Early Risk Assessment
WHAT: It is an evaluation interview to determine any immediate danger as to the health and safety of the presumed trafficked person. The final aim is to establish the next steps to ensure the presumed victim’s safety and well being, including the development of an individual safety plan if necessary.
37 WHEN: It is made during the initial screening, after the presumed trafficked person has been provided with basic needs and detailed information on her/his entitlements, available services, and the interview process.
WHO: Police officer of the Anti-Trafficking Section and the appointed case manager. In case of a child, also the legal guardian is present. HOW: Through observation of the presumed trafficked person (behavior and appearance), information and documentation already gathered from the referrer (e.g. other agencies or any other source), and a set of questions to gather in a sensitive and lawful manner, relevant information as to her/his health and safety conditions. Questions should never be asked if another person from the exploitative environment is present (i.e. other exploited persons, traffickers, exploiters, accomplices, etc.). In case of a presumed child victim, anyone claiming to be a potential caregiver, friend, member of the family etc., should not be in proximity before her/his relationship with the child has been investigated and verified and the risk assessed. Once the questioning is over, a report on the early risk assessment carried out is drafted and signed by the police officer, the case manager, and the presumed trafficked person. If the latter is a child, the legal guardian also signs the report. In case an individual safety plan is required, the police officer and the case manager will promptly develop it taking into consideration the risk assessment outcomes. They then sign the plan and ask the presumed trafficked person to do the same. If the latter is a child, the legal guardian also signs the report. A copy of the risk assessment report and of the beneficiary safety plan is sent to the identified shelter before the presumed trafficked person is accompanied to it. In case of a presumed child victim, the risk assessment is being conducted with the consent of the legal guardian. If s/he has arrived unaccompanied in Kosovo, the Police is responsible for establishing official communication with the relevant authorities of the child’s country of origin. In these cases, the need of international (refugee) protection is also assessed. If necessary, a referral is made by the police officer to the competent asylum authority and a legal representative is appointed with the full consent of the legal guardian.
WHERE: In a safe, comfortable and private room with no unauthorized listeners within the premises of the Police Anti-Trafficking Unit. In case of a child, a child-friendly environment must be ensured.
TOOL # EARLY RISK ASSESSMENT REPORT FORMAT
TOOL # INDIVIDUAL SAFETY PLAN FORMAT
Measure 6: Referral to Support Service
WHAT: It is the safe transfer of the presumed victim to the shelter, which will provide first assistance and protection measures (SOPs II) also to individuals who opt for a non-residential solution.
WHEN: As soon as the initial screening and the early risk assessment are over and the presumed victim gives her/his consent to be referred to the shelter and the latter has been identified and duly informed about the referral. WHO: Police officer of the Anti-Trafficking Unit and the appointed case manager.
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HOW: Based on the information gathered during the initial screening and risk assessment and the presumed trafficked person’s views, the case manager identifies the needed supporting services and the available accredited shelter. When safe accommodation is required, the decision is made based on the level of risk that the presumed trafficked person faces (high-risk and medium or low risk cases) and the special conditions surrounding the case (e.g. mother with children). For high- and medium risk cases, ISF is immediately contacted, unless the presumed trafficked person thinks differently. No action is taken before the presumed trafficked person has been given the chance to express her/his views, thoughts and possible concerns and full and informed consent has been obtained. Before the referral takes place, the presumed trafficked person is fully informed about the shelter and the services provided. At the same time, the shelter is accurately informed by the Police officer of the Anti-Trafficking Unit about the trafficked person’s arrival (name of the referred person, time of arrival, accompanying persons). Information about health issues and safety risks concerning the presumed trafficked person is shared with the shelter (all documents – risk assessment report, safety plan are provided to the shelter). Then, the presumed trafficked person is accompanied by the police officer of the Anti-Trafficking Unit and the case manager to the premises of the identified shelter taking in due consideration all safety measures required. The police officer neither wears the uniform nor uses a clearly identifiable police car.
In case of a presumed child victim, her/his legal guardian is consulted on all matters and consent to any action taken. The case manager and the legal guardian should take all necessary measures to ensure that the child’s views and wishes are explicitly taken into consideration when the decision is made. For that purpose, the case manager provides the child with all necessary information in a simple and sensible manner corresponding to her/his maturity and level of understanding. On that basis, drawings and other means of communication are used, if necessary. When the child is unaccompanied or separated or there are no other options for non-residential accommodation, the case manager immediately contacts ISF, if the level of risk that the child faces is high. Alternatively, a low, medium-risk shelter or a family shelter (open care shelter) is contacted – provided that the child’s wishes have been taken into account and the case manager and the legal guardian have consented.
TOOL # REFERRAL FORM
TOOL # CONSENT FORM
Measure 7: Formal Identification
WHAT: It is the formal procedure to establish if the presumed trafficked person has been a victim of trafficking or was in the process of being trafficked, once the initial screening and the initial investigation clearly indicate evidence of trafficking. Formal identification procedure includes: identification interview(s) with the presumed victim, evidence gathering and assessing (see SOPs V), cooperation with relevant stakeholders.
WHEN: Identification interview(s) with the presumed victim is conducted after the reflection period is over (see SOPs II) and the presumed trafficked person has been provided with clear and detailed information on the interview process and gives her/his consent to be interviewed. In case of a presumed child victim, the consent of the parent or that of the legal guardian is a prerequisite in order to start the procedure.
39 The formal identification process may require more than one questioning session due to its complexity, the time needed for information gathering, and the reluctance of presumed trafficked persons who are often fearful or do not recall all details or the precise order of the events. The interview will be rescheduled if the presumed trafficked persons show signs of distress or ask to postpone it. In case of a child victim, multiple interviews should be avoided unless it is absolutely necessary and the length and areas of interviews covered by the questioning should be limited. Cases involving children should be limited to two interview sessions at most.
WHO: Police officer(s) of the Anti-Trafficking Unit interviews the presumed trafficked person. The case manager, the interpreter, and the legal guardian are present during all interviews. If the trafficked person agrees to be (video or sound) recorded, the case manager and the legal guardian, in case of a child, observe the interview from a separate room. Once the interview is over they enter the interviewing room and give the chance to the person to pose questions. In the case of a presumed trafficked child, interviews must be conducted by police officers trained in techniques for interviewing children. Apart from language barriers, gender barriers must also be taken into account and, whenever possible, the interview should be conducted by an interviewer of the same gender. During the information and document gathering, other stakeholders can be involved, i.e. police officers from local, national or foreign offices, Interpol, Europol, diplomatic officials.
HOW: The formal identification is carried out through: One or more two-way interviews between the police officer and the presumed trafficked person; Gathering and assessing other evidence to identify the facts and check the information provided by the presumed trafficked person; Assessing available corroborative material. Before starting an interview, clear and accurate information should be given to the interviewee on the aims and consequences of the procedure, on her/his rights and obligations, and on data protection policy. If the presumed trafficked person decides to be interviewed, s/he will sign the informed consent for formal interview and data storage (Informed consent for formal interview form). S/he is entitled to obtain, amend, eliminate, or withdraw her/his personal data at any moment. The identification interview is based on a set of questions to collect evidence in order to determine whether a person has been a victim of trafficking or was in the process of becoming a victim of trafficking. A list of indicators is employed to develop the questions and assess whether or not the interviewee is or was about to become a victim of trafficking. In the case of a presumed trafficked child, a child-sensitive approach must be employed when questioning. Furthermore, when the first person testimony of the child is not required, questions are addressed to the case manager and the legal guardian. The information gathering procedure may require the police to contact other stakeholders, such as colleagues from other regions or countries or from INTERPOL, EUROPOL, SELEC, ILECU; officials from registration offices; diplomatic officials; representatives of local or Foreign Service providers. Once the identification process is completed, the police officer writes the formal identification report; whereas the case manager informs the person about the outcome. If the person is officially identified as a victim of trafficking and gives her/his written consent to cooperate, s/he is provided with more detailed information on the evidence gathering, witness procedures,
40
and protection options. S/he is then accompanied to the premises of the shelter and a first assistance plan is developed (SOPs II). Also individuals who opt for a non-residential solution are accompanied to the shelter’s location to discuss further support steps. Persons who are found not to have been trafficked, but report other crimes or face assistance needs or security concerns, are referred to the appropriate identified service providers, both governmental and non governmental, such as other specialized units within the Kosovo Police, municipal CSW, legal assistance and representation agencies, counseling services, health services, employment promotion agencies, etc. Persons who are found not to have been trafficked and do not face any safety risk are provided with detailed information about her/his rights and obligations and are given the opportunity to express concerns and pose questions.
When a presumed child victim is found unaccompanied or separated in Kosovo, it is essential to establish contacts between the country of destination and country of origin, in order to initiate the determination of the jurisdiction over the child and identify a sustainable long-term solution. In such cases, the Police are responsible for establishing the cross-border contacts through the Ministry of Internal Affairs or the Ministry of Foreign Affairs.
WHERE: In a safe, comfortable and private room with no unauthorized listeners within the premises of the Police Anti-Trafficking Unit. Separate locations for suspect(s) and witness-victim interviews are always used. In case of a child, a child-friendly environment must be ensured. When safety issues are at stake and the presumed trafficked person cannot travel, the interviews take place in another safe location.
TOOL # LIST OF INDICATORS
TOOL # INFORMED CONSENT FOR FORMAL INTERVIEW FORM
TOOL # FORMAL IDENTIFICATION REPORT
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SOPs II. – First Assistance and Protection
First assistance and protection provide presumed trafficked persons with the most urgent support measures to respond to their immediate needs, while helping them to consider available options and take full-informed decisions for their future.
Measure 1: Accommodation and Assistance Information
WHAT: It is the accommodation of the presumed trafficked person in an accredited shelter or in her/his own place or in that of significant others and the provision of clear and detailed information on the following services, the attached rights and obligations, and related consequences for breaking rules or agreements: Safe temporary housing Meals Clothing Psychological and/or psychiatric counselling and assistance Medical assistance Social services Legal counselling Security measures Language interpretation (for foreign persons).
The shelter professional delivers assistance information also to those individuals who opt for a non- residential accommodation.
WHEN: Immediately after the presumed trafficked person reaches the shelter and before the intake and needs assessment starts.
WHO: The shelter professional on duty receives the presumed trafficked person and provides her/him with all necessary information in the presence of the case manager and, in the case of a child, also of the legal guardian. If the presumed trafficked person is a foreigner, then, an interpreter must also be present if needed and/or required.
HOW: Service options and conditions for assistance are communicated as follows: Orally and in writing; In a clear, professional, yet supportive manner; Encouraging the presumed trafficked person to pose clarifying questions; Helping to re-orient and assess the available options; With regular confirmation that the individual has understood what has been explained; In the case of a foreign assisted person, through interpretation into her/his native language or in a third-language s/he can understand; In the case of a child victim, in a sensible manner and with a language appropriate to the psychophysical developmental abilities of the child.
WHERE: In a comfortable and private room within the shelter. In case of a child, a child-friendly environment must be ensured.
Measure 2: Intake and Needs Assessment
WHAT: It is a procedure to register the assisted person in the shelter or in a non-residential accommodation and review her/his social, medical, legal, and security needs.
WHEN: After the assisted person has been provided information on the available services, legal possibilities, and obligations or conditions associated with receiving services.
WHO: The appointed shelter case manager, the case manager, and the legal guardian. In case of a foreign presumed trafficked person, an interpreter is also present.
HOW: The shelter case manager: Reviews the referral form (Basic form), including the first needs and risk assessment sent by the Police Anti-Trafficking Unit (before starting the procedure); Fills in the Admission Sheet; Opens the beneficiary file where all information and documentation of the case will be recorded and stored in a protected location. In this respect, the beneficiary’s file is strictly confidential and all necessary measures should be taken to ensure that her/his privacy is protected. The beneficiary’s file is constantly updated even after the beneficiary is released from the shelter; Explains the purpose of the intake procedure (e.g. how it will be used, why it is useful); Explains who will and will not have access to the information; Explains the possibility of the individual to decline to answer any of the questions; Objectively observes the behavior and appearance of the assisted person; Poses a set of questions, guided by the needs assessment form, to gather, in a sensitive and lawful manner, relevant information as to the health (including psychological) and safety conditions of the presumed trafficked person; Once the assessment is over fills in the intake and needs assessment form and shares it – orally and in writing – with the case manager and, then, informs the assisted person about the main findings; Fully explains to the assisted person the services that can be provided during the first assistance period; the rules to be accepted; and the terms according to which the assistance ends; The assisted person is given a week – but the time can be extended according to the individual situation – to decide upon the services s/he is offered to be eventually agreed upon with the shelter case manager. The assisted person makes her/his decision about stay either in the shelter or in a non-residential accommodation (if it is assessed to be a safe option) and signs the related statement (Statement for Voluntary Sheltering Form).
WHERE: In a comfortable and private room within the shelter. In case of a child, a child-friendly environment must be ensured.
TOOL # ADMISSION SHEET
TOOL # BENEFICIARY’S FILE
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TOOL # STATEMENT FOR VOLUNTARY SHELTERING
TOOL # INTAKE AND NEEDS ASSESSMENT FORM
Measure 3: First Assistance Plan Drafting and Implementation
WHAT: It is the drafting of the First Assistance Plan and the provision of the listed services to meet the assessed needs and to ensure the security of the assisted person.
WHEN: As soon as the intake and needs assessment procedure is finalised, the person is accommodated in the shelter or in a non-residential accommodation and has given her/his written consent to be provided with the assistance measures.
WHO: The shelter case manager, the case manager, the assisted person, the legal guardian (in case of a child), the interpreter (in the case of a foreign presumed trafficked person), the professionals supplying the identified services and measures.
HOW: The following procedure is followed both for presumed trafficked persons accommodated in shelters and those who opt for a non-residential solution: The shelter case manager drafts the First Assistance Plan based on the assessed needs and the decisions agreed upon with the assisted person as well as on the safety plan provided by the police (if any); The assisted person is given sufficient time to read the First Assistance Plan and the acceptance form or have them being read to him/her; The assisted person signs a declaration stating that s/he consents to be provided with the support measures listed in the First Assistance Plan and will observe the rules of the shelter or for the non- residential solution (First Assistance Plan Acceptance Form). A copy of the signed form is given to the case manager and, in case of a child, also to the legal guardian; Upon consent of the presumed trafficked person who decides to be accommodated in the shelter, her/his personal belongings are recorded in the presence of the shelter case manager and the case manager. They will all sign the relevant sheet (Personal Belongings of the Beneficiary Form).
Once the presumed trafficked person has signed the First Assistance Plan Acceptance Form, the services are provided according to the set timeline. The shelter case manager – assisted by the case manager – is responsible for contacting all necessary services and professionals identified and listed in the Plan. In the case of medical needs that cannot be treated by the shelter’s doctor, including hospitalization, the shelter case manager contacts the relevant doctors and healthcare services and accompanies the assisted person to their premises. For high-risk cases accommodated in the ISF, the DITHB is contacted for safe transportation of the assisted person. In case of a child, the legal guardian must be informed and gives her/his permission for the provision of any medical examination. In the case of urgent psychological needs, the shelter case manager arranges a meeting with the shelter’s psychologist. In case, this professional is not part of the staff, the shelter case manager refers the assisted person to the Mental Health Care Centre or a non-governmental organisation or a private institution that provides urgent psychological assistance. When the presumed trafficked person is referred to another institution/organization and safety concerns arise, the shelter case manager contacts the police to ensure that all security measures are taken with due
45 respect to the victim’s safety. The shelter case manager then accompanies the assisted person to the given agency. In case high security measures are needed to secure the safety of the assisted person, the police officer(s) who is/are dressed in civilian clothes must also escort them. In case of lost identity document, the case manager contacts the local register office, the police or the embassy to submit a request for the issuance of a new document. The shelter case manager regularly organizes meetings with professionals of the shelter staff and the case manager to monitor the assisted person’s situation, to identify and address new needs, to check and update the First Assistance Plan. The results of all assessments are always communicated and discussed with the assisted person. In the case of an assisted child, the meetings must also be held with the participation of the legal guardian. During the course of their work, all service providers must ensure high quality assistance and avoid any risk of re-victimisation or endangerment, thus, having always in mind the highest interest and welfare of the assisted person. Assisted persons who are dissatisfied with the services or the individuals involved in providing services can lodge a complaint verbally and in writing and – if required – anonymously with her/his case manager (Complaint Form). The latter reviews the complaint and discusses it with the assisted person, the shelter case manager and any other professional concerned so to overcome any problematic issue. When the beneficiary is a child, the legal guardian is entitled to act on his/ her behalf in this regard.
WHERE: In the premises of the shelter and those of the service providers.
TOOL # PERSONAL BELONGINGS OF THE BENEFICIARY FORM
TOOL # FIRST ASSISTANCE PLAN FORM
TOOL # FIRST ASSISTANCE PLAN ACCEPTANCE FORM
TOOL # COMPLAINT FORM
Measure 4: Reflection Period
WHAT: It is an adequate period of time to allow the presumed trafficked person to recover and take an informed decision about her/his future in full compliance with the respect of the human rights regulations20. The reflection period is granted regardless of a person’s willingness to co-operate as a witness21 in criminal proceedings. At any stage in the process, co-operation with the competent authorities shall be voluntary and never obligatory in order to acquire the status and rights of a trafficked person.
WHEN: From the time of initial referral, the reflection period lasts minimum 30 days and can be extended up to three months.
WHO: The case manager, the shelter case manager and the staff of the shelter assist the presumed trafficked person throughout the reflection period and the services provision.
20 European Commission, Report of the Experts Group on Trafficking in Human Beings, Brussels, 2004, pp. 105-106, 173. 21 Council of Europe, Convention on Action against Trafficking in Human Beings (2005), articles 13 and 14.
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HOW: During the reflection period, the presumed trafficked is not interrogated and is provided with: - Suitable time to recover and consider all available options - Secure accommodation - First assistance and protection, including psychological counselling - Temporary authorization to stay in the national territory (if foreigner)22 - Suspension of removal order (if foreigner) - Detailed information – both orally and in writing – on: o Rights, conditions, and procedures for cooperating with the competent authorities o Procedures concerning the participation in the criminal proceedings o Security risks and safety rules o Free legal assistance o Long-term assistance and related conditions (e.g. shelter rules) o Compensation possibilities o Return or resettlement in a third country. Once the reflection period is over, the presumed trafficked person informs the case manager about her/his decision whether or not to cooperate with the law enforcement agencies. The case manager then informs the Police accordingly. If the presumed trafficked person decides to testify, s/he will be further interrogated and continue to stay at the assisting shelter’s premises. The case manager, the trafficked person and the staff of the shelter then jointly develop an individual further assistance plan. If a foreign presumed trafficked person decides not to make use of the reflection period or, after the reflection period, s/he decided not to testify, her/his safe voluntary return is organized. If a local presumed trafficked person declines the assistance, she/he is given full information on how to return or contact other service providers at a later time.
WHERE: During the reflection period, the presumed trafficked person is hosted in the safe premises of the shelter. If the risk level is low and the assisted person is deemed safe, s/he can also opt for a non- residential solution.
22 See also Council Directive 2004/81/EC of April 2004 on the residence permit issued to third-county nationals who are victims of trafficking in human beings or who have been the subject of an action to facilitate illegal immigration, who co-operate with the competent authorities.
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SOPs III. – Further Assistance and Social Inclusion
Further assistance and social inclusion measures are provided to trafficked persons once their personal and psychological well-being has started to stabilise and their reflection period is over. The final aim is to ensure that assisted persons, by fully participating in the decision-making process, have access to the opportunities and resources necessary to achieve their potential, participate in economic and social life, securing them a sound standard of living.23
Measure 1: Beneficiary Care Plan
WHAT: It is a clear and detailed description of jointly identified measures and next steps to be taken to foster the empowerment and the social inclusion of the assisted person (either staying in a shelter or in a non residential accommodation) as well as the rights and duties attached. It is a tailor-made plan constantly monitored and revised (at least every 30 days) according to the assisted person’s needs that may arise. The plan includes these services or, based on personal circumstances, some of them: Social services: - Accommodation - Social counselling - Family/community reintegration measures - Family mediation - Employment counseling - Social services accompaniment - Recreation activities
Health care services - Psychological counselling - Psychiatric care - Medical assistance - Health accompaniments
Legal services - Residence permit procedures - Free legal counselling - Free legal assistance - Legal aid
Education and training services - Language training - Educational activities - Vocational training - Employment counselling - Job placement assistance - Income generating programmes - Financial assistance
23 See
WHO: The shelter case manager develops the plan with the assisted person and the support of professionals who already or will provide the identified services (multi-disciplinary team), the case manager and, in the case of a child, also the legal guardian. In case of a foreign trafficked person, an interpreter must also be present. When the victim is a child, all necessary measures and action should be taken to ensure that the child participates actively in the overall care planning process and her/his views and wishes are taken into consideration.
HOW: The shelter case manager reviews and updates the needs assessment and possible options for the future with the assisted person, who is invited to express her/his needs and wishes after a clear description of the services and activities is given. Once all measures have been jointly identified and discussed with the assisted person, the multi-disciplinary team, the case manager and the legal guardian (for assisted child), the shelter case manager drafts the Beneficiary Care Plan that must include full details as to: Personal details of the assisted person History of the case Residential or non-residential accommodation and related conditions List of services and activities to be provided, including their description (goals, providers and their contact details, timeline) Rights and obligations to be respected Safety rules and safety plan Residence permit conditions (in case of a foreign victim) Data protection rules Complaint procedures Reasons for terminating the assistance Consent form. The assisted person must be given adequate time to review the Beneficiary Care Plan and the consent form and to pose questions. The shelter case manager and the case manager and the legal guardian (in case of a child) must ensure that the assisted person has fully understood all details of the plan and its implications before s/he signs the consent form (Beneficiary Care Plan Acceptance Form). Consent is limited to those services that are listed on the plan. Other measures such as, for instance, medical tests, police interrogation, immigration procedures and communication of information require separate consent procedures. The shelter case manager, the case manager, and the legal guardian (in case of a child) also sign the Beneficiary Care Plan and are given a copy. In case the plan is revised, a new copy is provided to them.
WHERE: In a comfortable and private room within the premises of the shelter.
TOOL # BENEFICIARY CARE PLAN FORMAT
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TOOL # BENEFICIARY CARE PLAN ACCEPTANCE FORM
TOOL # AGREEMENT TO SHARE AND EXCHANGE INFORMATION
Measure 2: Implementation of the Beneficiary Care Plan
WHAT: It is the actual provision of the services and measures listed in the Beneficiary Care Plan and provided to both trafficked persons accommodated in shelters and those who opted for a non residential accommodation.
WHEN: The implementation of the Beneficiary Care Plan starts and is executed according to the timeline agreed upon and signed by the assisted person.
WHO: Professionals from the public, non-governmental or international service providers listed in the Beneficiary Care Plan, supervised by the shelter case manager and the case manager and the child guardian (in case of a child).
Service/measure provided Professionals Service providers Accommodation Shelter operators - Interim Security Facility (ISF), state run for VoT at high-risk, anticipated to accommodate also male as of 2013 - Center for Protection of Victims and Prevention of Trafficking in Human Beings (CPVPT) – specialised - Center for Protection of Women and Children in Prishtinë/Priština - (CPWC) – mixed for low risk victims - Center for Protection of Women and Children in Prizren/Prizren (mixed for low risk victims) - Center for Women’s Welfare – CWW in Pejë/Peć (mixed for low risk victims) - Association for Protection of Women and Children’s Right – APWCR ”LIRIA” in Gjilan/Gnjilane (mixed for low risk victims ) - Center for Protection of Women and Children – CPWC “Raba Voca” in Mitrovicë/Mitrovica (mixed for low risk victims) - Hope and Children Houses – HCH Kosovë in Prishtinë/Priština (specialised in children) - Safe House in Gjakovë/Đakovica (mixed for low risk victims) Social counselling Shelter operators - Shelters (see supra) Social workers - CSW Psychological counselling Psychologists/Psychotherapists - Assisting agency - NGOs that offer psychological counselling School psychologists (in case of child victims) Psychiatric care Psychiatrists - Regional Hospitals - Regional Mental Health Care Centers - Centre for Protection of Victim and Prevention of Trafficking in Human Beings (CPVPTHB) - Interim Secure Facility
51 Free legal counselling and Victim adovocates - Victim Advocate Division assistance - Free Legal Assistance in the regions Lawyers - Centre for Protection of Victim and Prevention of Trafficking in Human Beings (CPVPTHB) - Interim Secure Facility Doctors - Shelters - Family Health Centers Medical assistance Nurses - Regional Hospitals - Licenced private health institutions Interpretation Interpreters - Shelters - Ministry of Internal Affairs Social and health Shelter case manager - Assisting organisation accompaniments Safety procedures Police officers - Police Anti-Trafficking Unit Language training Language teachers - Local schools - Private teachers - Volunteers Educational activities Teachers - Local schools Vocational training Vocational counselors - Shelters - Municipal Departments of Education - Regional Vocational Training Centres Job placement assistance Social workers - Case manager Shelters - CSW Shelter case manager - NGOs Shelter operators Family/community Case manager reintegration measures Shelter case manager - Shelters Social workers - CSW Shelter operators Family mediation Social workers - CSW Case manager - Centre for Protection of Victim and Shelter case manager Prevention of Trafficking in Human Beings (CPVPTHB) Shelter operators (also of origin/third - Interim Secure Facility countries)
Recreational activities Shelter operators - Shelters (see supra) Social workers - NGOs Plan monitoring and evaluation Case manager - Shelters (see supra) - CSW Shelter case manager - VA
HOW: The services are provided according to the schedule and rules set in the Beneficiary Care Plan. If schedule changes may occur, they are promptly communicated to the assisted person and to the professionals of the service providers concerned. The duration of the provision of some services may depend on personal factors (e.g. length of adjustment, health and psychological conditions, safety needs, job skills, family situation…) and external factors (paper issuance, services availability, labour market accessibility...). Also the duration of the shelter accommodation is listed in the Beneficiary Care Plan and regularly updated upon the assisted person’s needs assessment. Once the duration has expired, a special
52
committee within the Department of Social Welfare (MLSW) re-evaluates the case in order to determine whether the shelter accommodation should be prolonged or not. The committee is comprised of a representative from the Department, the case manager and the shelter case manager, with the participation of the legal guardian in case of a child victim. Upon decision to transfer or to terminate the Beneficiary Care Plan of the assisted person, the latter and the shelter case manager sign the transfer/termination form (Transfer or Release Form) and a statement of voluntary departure (Voluntary Departure Statement). In case of a child, also the legal guardian signs both the form and the statement. Any decision to transfer or terminate the Beneficiary Care Plan of the assisted person is jointly made with the beneficiary and her/his legal guardian in case of a child provided that all necessary information has been given to and understood by the assisted person. If the latter voluntarily decides to stop to be assisted, s/he is required to sign the Statement of Voluntary Departure. A multi-disciplinary and multi-agency approach is adopted to support the assisted person at all stages of the plan implementation. During the course of their work, all service providers must ensure high quality assistance always having in mind the highest interest and welfare of assisted person and protecting her/him from re- victimisation24. They must: Be non discriminatory as to nationality, ethnic origin, gender, legal status, age, health conditions; Be non judgemental with regard to the assisted person’s former experiences and current choices and behaviours; Be confidential and not use and/or transfer any information on the assisted person without her/his consent; Respect any decision taken by the assisted person on a fully informed basis; Clearly define and respect expectations and obligations; Clearly define and respect roles; Promote and support the achievement of full potential and empowerment of the assisted person. The shelter case manager regularly monitors the implementation of the Beneficiary Care Plan to identify and address any new needs, to check and update the risk assessment plan. The results of all assessments are always communicated and discussed with the assisted person, the case manager and the legal guardian (in case of a child) and the multi-agency team. For health visits and services provided outside the shelter authorization is required by the case manager who signs the relevant form together with the shelter case manager (Authorisation for health visits and services form). Whenever the assisted person wishes to report concerns encountered or dissatisfaction with the services or the individuals involved in providing services, s/he can lodge a complaint anonymously, verbally, and in writing (Complaint Form). A response to a complaint must be given within a reasonable time and be communicated in line with the rules established.
WHERE: The services and measures are provided in the premises of the shelter or in those of the service providers.
TOOL # AUTHORISATION FOR HEALTH VISIT AND SERVICES FORM
TOOL # TRANSFER/RELEASE FORM
TOOL # STATEMENT OF VOLUNTARY DEPARTURE
TOOL # COMPLAINT FORM
24 For detailed information on standards and criteria of service provision, see also Government of Kosovo, Academy for Educational Development, IOM, Minimum Standards of Care for Victims of Trafficking in Kosovo, USAID, Pristina, 2010.
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SOPs IV. – Assisted Voluntary Return or Resettlement
Return is organized for trafficked persons who voluntarily wish to go back to their place of origin or to resettle in a third country after they have been fully informed about the available assistance options and proper checks have been made to ensure their safety.
Measure 1: Informed Decision to Return
WHAT: It is the decision freely made by the assisted person once s/he has been fully informed on the options and the risks related to remaining in the place where s/he is assisted, returning to the place of origin or being resettled in a third country.
WHEN: Information on safe return is provided at the beginning of the reflection period and any time during the further assistance period, as soon as the assisted person expresses her/his wish to return to her/his place of origin or resettle in a third country.
WHO: The case manager, the shelter case manager, the interpreter (in case of a foreign trafficked person), the legal guardian (in case of a child).
HOW: The shelter case manager and the case manager provide the assisted person with detailed information, concerning their place of origin or a third country, on: Pre-departure risk assessement procedures Documents needed Stay permit application procedures (for resettlement) Travel procedures Pre-departure assistance plan Receiving support agency Possible accommodation solutions Social services available Psychological assistance available Medical assistance available Possibilities for further education and vocational training Employment situation Family tracing and reunification procedures Allowances possibilities Information is given both orally and in writing. In case of a trafficked child, in a sensible manner and with a language appropriate to the developmental abilities of the child. Once fully informed about the available options and procedures, the assisted person is given appropriate amount of time to make her/his decision. In case of a trafficked child, re-unification or return should be considered only if the child best interests determination has been assessed and appropriate care-giving and protection arrangements and responsibilities in the receiving country (parent, relative, state institution, child protection agency, etc.) have been identified. Before reaching any decision, the views, expectations and wishes of the child must be elicited and taken into consideration. The final decision is registered by the DITHB police officer in the Basic Data Forms and official Police Forms and communicated to the Anti-Trafficking Police Unit, the prosecutor, the case manager, and the legal guardian (in case of a child).
TOOL LIST OF INFORMATION TO BE PROVIDED FOR AN INFORMED DECISION FOR VOLUNTARY RETURN
Measure 2: Pre-departure Risk and Social Inclusion Assessment
WHAT: It is an evaluation procedure to carefully assess the assisted person’s safety and well-being prior to her/his return to her/his place of origin or resettlement in a third country. It is specifically aimed at: Identifying any imminent or future risks to her/his safety; Identifying any imminent or future risks to her/his significant others’ and family’s safety; Establishing the possibilities for the social inclusion in the home or in a third country.
WHEN: Immediately after the assisted person decides to return home or to be resettled.
WHO: The Anti-Trafficking Section police officers are responsible for collection information on the possible risks, whereas the case manager and the shelter case manager are responsible for the social inclusion assessment. The procedure is a multi-agency effort since it involves also other actors of both the place where the return request is lodged and the place of origin or resettlement, i.e. government authorities, local and/or national police, prosecutors, liaison officers, staff from NGOs and IOs, legal guardian (in case of a child).
HOW: It is carried out by gathering information through file case reviews and by conducting interviews with various institutions, individuals, and the assisted person. In the first instance, the police officer, the case manager and the shelter case manager conduct interviews with the assisted person using standardised questionnaires in order to obtain information about her/his history paying due consideration to possible risks at different levels: risks in the individual’s close environment; circumstances in the country of origin or destination country; risks caused by the trafficking process, risk of stigmatization, etc. In case of a child victim, only trained professionals must carry out interviews by using children-friendly techniques, always in the presence of the legal guardian. At the same time, the case manager, with the assistance of the Ministry of Interior and, if necessary, the Ministry of Foreign Affairs, establishes contact with the competent authorities in the country of origin (social services, NGOs, government agencies, etc.) and starts obtaining documentation and information about the assisted person in order to assess the risks that return implies for her/him and the opportunities for reintegration. In case of a child victim, evidence is gathered in order to establish whether reunification with the family/caregiver is not only possible, but also safe and desirable (see also Measure 4: Family tracing). The risk and social inclusion assessment must be carried out in compliance with the national data protection laws to ensure that all personal data are properly recorded, stored and shared. In order to ensure data protection and confidentiality, information is to be exchanged through encrypted files and
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documents. The appointed police officer of the Anti-Trafficking Unit is responsible for drafting the report on the findings of the risk assessment, whereas the shelter case manager is responsible for drafting the report on the outcomes of the social inclusion assessment (Risk and Social Inclusion Assessment Form). Once the assessment process is finished, the case manager promptly informs the assisted person as well as the prosecutor about the results. If the return is deemed feasible and the assisted person decides to return, then, the risk management plan will be developed.
LIST OF SUGGESTED QUESTIONS FOR GATHERING INFORMATION TO CARRY OUT THE RISKS TOOL AND SOCIAL INCLUSION ASSESSMENT
TOOL RISK AND SOCIAL INCLUSION ASSESSMENT REPORT FORM
Measure 3: Risk Management Plan
WHAT: It is a plan that outlines the risks identified through the risk assessment and the related protection measures to employ to ensure the safety of the assisted person and that of her/his family members or significant others after the return to the place of origin or resettlement.
WHEN: It is developed once the risk and social inclusion assessment has been completed and the assisted person decides to return.
WHO: The appointed police officers in close cooperation with the case manager, the shelter case manager and the actors concerned. The legal guardian is also involved if the assisted person is a child.
HOW: The case manager, the police officer, the shelter case manager and the contact person of the shelter of the place of origin or resettlement draft the plan, which contains detailed potential risk scenarios, the related safety measure responses, and management procedures that are to be deployed if a risky situation arises for the assisted person, her/his family members or significant others. Upon return, the plan is regularly reviewed and updated by the case manager of the place of origin or resettlement.
TOOL RISKS MANAGEMENT PLAN FORMAT
Measure 4: Family Tracing
WHAT: It is a procedure to trace the family in case the assisted person lost contact with her/his relatives and cannot reconnect with them and wishes to establish a contact prior her/his return.
WHEN: Simultaneously with the risk and social inclusion assessment.
WHO: The case manager, the shelter case manager and the contact person of the assisting agency of the place of origin or the contact person of the National anti-trafficking agency of the origin country. When necessary, IOM’s mission in the country of origin may also be involved.
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HOW: Based on the risk assessment and the risk management plan, the case manager, the shelter case manager and the contact person in the country of origin/receiving country or the social services assess the possible risks that family tracing implies for the trafficked person and the family members being traced. In cases where there may be a danger or a threat to the trafficked person or her/his close relatives the tracing process may not be appropriate. In this process, it is fundamental to check if family members were involved or are suspected as accomplices in the process of trafficking. As long as family tracing does not pose any danger to the assisted person or the family members, the contact person of the shelter of the country of origin initiate the tracing process through case records (information obtained from the interviews, documentation…), active field tracing efforts, etc. The tracing process is facilitated by the Ministry of Interior and when necessary the Ministry of Foreign Affairs and IOM. Family tracing is essential in case of a child victim – though challenging due to the incomplete information that children can usually provide to the interviewers – in order to determine whether there is a suitable caregiver (parent, relative, guardian, etc.) or, alternatively, an appropriate government agency in the child’s country of origin that is able to provide adequate care and protection for the child. Techniques that may pose a threat to the child’s safety (such as photo tracing, video announcements, etc.) should be used only if it is considered absolutely safe for the child. Techniques requiring special training (e.g. drawings exercises, mobility mapping and flow diagrams) shall be used only by well- qualified, trained professionals. The family tracing procedures must always ensure the pursuing of the best interests of the child, knowing that – in some cases – the reunification with the family can be damaging her/him.
Measure 5: Pre-departure Reintegration Plan
WHAT: It is a plan that clearly details the travel and support steps to be provided to the assisted person who is going to return home or be settled in a third country.
WHEN: Prior to the return or resettlement in a third country and after the risk and social inclusion assessment is positively concluded. Such process should not be initiated if an asylum application is still under process.
WHO: The case manager drafts the pre-departure reintegration plan in coordination with the shelter case manager, the contact person of the assisting agency of the place of return or resettlement and the involvement of the assisted person. In case of a child, also the legal guardian is involved.
HOW: It is drafted taking into consideration the assisted person’s needs and the findings of the risk and social inclusion assessment. The case manager contacts the person of the assisting agency in the place of origin to formally require assistance, discuss the return procedures and coordinate the drafting process. The case manager and the shelter case manager submit the request for reintegration assistance to the identified receiving agency of the place of return or resettlement25. The request form includes the following information: - Name of the assisted person - Date of birth and place of residence in the origin place
25 Adapted from IOM, op. cit.
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- Name and place of residence of the care-giver (parent, relative, government agency...), in case of a child victim - Outcomes of the Fit-to-travel examination - Security and risk assessment reports - Short outline of assistance needs - Estimated date and time of departure. Based on this information as well as on direct consultations, the receiving organisation determines whether or not the referred person is eligible for assistance. In case of a positive response, the receiving organisation sends a confirmation form for possible reintegration assistance that includes: Name of the assisted person Date of birth and place of residence in the place of origin Name and place of residence of the care-giver (parent, relative, government agency etc), in case of a child Confirmation that the assisted person qualifies for reintegration assistance Short outline of viable assistance measures and regulations attached Clear instructions concerning the transference of guardianship and care duties, in case of a child A request for any additional information, if necessary. In case of a child, the confirmation form is accompanied by a report from the competent authorities in the country of origin (or court order, if applicable) stating that jurisdiction over the child has been established and a durable solution for the long-term care and protection of the child has been developed. No arrangements for the return of the child should be made prior to receipt of such report or court order. The shelter case manager also checks if the assisted person does possess the identity or travel documents required to reach the place of destination. If s/he does not, then, the case manager promptly facilitates the issuance of the missing documents by contacting the local or foreign competent authorities. In order to ensure safety, personal information is carefully managed. Therefore, when communicating to a relevant person, including the embassy and diplomatic personnel, caution should be taken to provide only the minimum amount of information required to obtain the necessary documents or assistance. Once the shelter case manager and the contact person of the receiving agencies have discussed the viable reintegration assistance measures also with the active involvement of the assisted person, they jointly draft the pre-departure reintegration plan addressing housing and accommodation arrangements, medical/health and legal assistance, education/vocation training/lifelong learning, financial issues, security concerns, family mediation/reunification, care arrangements when the victim is a child, etc. Once the pre-departure plan is finalized, the shelter case manager fully informs the assisted person about: o All details of the final pre-departure plan, including the name of the assisting organization in the receiving country and the details of the contact person o Status of identity and travel documents o Travel arrangements o Assistance procedures during the transit and upon arrival o Safety measures
If an assisted person does not want to receive further assistance, prior to the return, s/he is given a list of contacts of the service providers operating in the place of origin or resettlement.
TOOL REQUEST OF REINTEGRATION ASSISTANCE FORM
59 TOOL CONFIRMATION OF FORM FOR POSSIBLE REINTEGRATION ASSISTANCE
TOOL PRE-DEPARTURE REINTEGRATION PLAN
TOOL PRE-DEPARTURE REINTEGRATION PLAN ACCEPTANCE FORM
Measure 6: Safe Transport/Transfer
WHAT: It is the safe transport or transfer of the assisted person from the hosting location to the origin or new identified place.
WHEN: After the travel documents and tickets are issued, the pre-departure plan and procedures are finalised, and safety guaranteed.
WHO: Designated persons from the assisting agencies of both the hosting location and the origin or resettlement place.
HOW: Before the departure, the assisted person is provided with all necessary basic means for her/his return: Travel and/or identity documents Travel tickets Emergency telephone numbers Information on how to recognize the person to meet during transit and/or upon arrival Information on the meeting point(s) at the transit and/or arrival Map of town of arrival, if unknown Necessary medication or an escort for special medical conditions Personal belongings.
The person is accompanied to the point of departure (e.g. airport, bus station, etc.) and, if necessary, s/he is assisted during check-in procedures at airports as well as in transit or at border crossings. If safety measures are required or the victim is a child, the person is escorted from the point of departure to the point of destination where an officer form the competent authorities of the receiving country signs the Hand-over form. Also for mentally impaired persons and persons with special needs, specific procedures must be arranged. To ensure the safe return of the assisted person, a prompt information flow between the sending and receiving organisations is ensured and the following information communicated in a timely manner: o Travel data (means of travel, carrier’s name, etc.), date and time of arrival at the final destination; o Following the physical departure, immediate confirmation should be sent to the receiving organisation. If any last minute changes in the schedule occurred, they should be highlighted; o Name(s) of escorts, if applicable; o Confirmation that the assisted person will be met at the arrival point and by whom, if applicable; o Confirmation that the assisted person arrived and was met at the point of arrival and point(s) of transit. All information is communicated by using the highest security level.
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A staff member of the assisting agency at the destination point may directly receive the person or the latter may reach the premises of the agency by her/himself depending on the decisions made prior the departure. In case of return of a child victim, a designated person from the assisting agency in the receiving country must ensure that the child is accompanied from the border/airport/port to the final point of destination (premises of the assisting agency), where an appointed representative responsible for the reception of the child verifies her/his authority to do. Such authority is verified only by official documentation.
TOOL HAND OVER FORM
TOOL TRAVEL INFORMATION FORM
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SOPs V. – Criminal and Civil Proceedings
Trafficked persons are granted access to justice and fair treatment through the support of the competent authorities and assisting stakeholders. They also have the right to receive compensation for the physical and psychological harm suffered and wages lost through criminal proceedings, civil action, and administrative systems. In order to soundly access these rights, trafficked persons are fully informed about all judicial options and procedures and are assisted by legal professionals at any stage of their identification and support process.
Measure 1: Investigation and Evidence Gathering
WHAT: It is the act of investigating a case of trafficking and collecting evidence for police investigation purposes and to present this in a legal proceeding: to prove or disprove a question under inquiry. Evidence may include, inter alia, testimony, documents, photographs, maps and videotapes.
WHEN: As soon as a trafficked person gives her/his informed consent to co-operate and up until the legal proceedings are completed. The safety and well-being of the trafficked person shall be of paramount consideration and take precedence over the collection of evidence.
WHO: Anti-Trafficking Police Uection officers, prosecutors and, when necessary, the interpreter and/or a psychologist from a service provider. In the case of a foreign trafficked person, if further information is needed but s/he returned home or has been resettled or cannot provide all needed information, an international liaison via EUROPOL, INTERPOL, EUROJUST, SELEC, MARRI or bilateral liaison officers are involved.
HOW: Through proactive investigation (i.e. intelligence-led investigation) and reactive investigation (i.e. interviewing the victim). In case a trafficked person gives her/his written consent to be interviewed, before the interview starts, s/he should be orally and/or in writing fully informed about: - Rights and responsibilities related to the evidence gathering interview; - Rights and responsibilities if s/he provides the police with confidential information concerning the crime and perpetrators without acting as a witness; - Rights and responsibilities if s/he provides the police with intentionally false information; - Rights and responsibilities if s/he decides to press charges or to co-operate with the police; - Right to free legal aid; - Right of access to diplomatic and consular representatives from their State of nationality; - Court procedures (e.g. no/contact with the perpetrator(s), closed/open door hearings, etc.); - Stages of legal proceedings; - Possibilities for claiming compensation for damage, loss, or injury suffered; - Possibilities for accessing victim-witness protection programmes; - Personal safety; - Safety of her/his family or other persons close to the victim; - Confidentiality and the risks of information disclosure; - Other. Prior to the interview, the police officers consult the case manager to ask information about the psychological and physical conditions of the trafficked person and availability. In case of a child victim, the case manager and the legal guardian are responsible for ensuring that the child is fully informed about the possible risks and security issues, the criminal procedures and her/his right to initiate civil proceedings against the person involved in her/his trafficking or exploitation. The final decision to participate in criminal and civil proceedings is taken by the legal guardian after having consulted the case manager, the child her/himself and her/his family, where they do not have custody, but retain parental rights. Such decision should not inhibit or delay family reunification or return of the child26. Investigation and evidence gathering activities are to be carried out ensuring that they are in no way detrimental to the trafficked person’s safety.
Measure 2: Victim-Witness Support before the Trial
WHAT: It is the procedure to ensure that the trafficked person who acts as a witness in a criminal proceeding is: Fully aware of her/his rights and obligations: – Right to be present during the hearings – Right to adequate interpretation – Right to give new evidence and pose questions in court – Right to a close-door trial in case of child victims or upon court decision for adults Fully aware of the value of the testimony for the proceedings and its possible consequences; Fully aware of the role of the authorised representative and the different persons involved in the legal proceeding; Fully aware of, where applicable, the fact that all information provided may be subject to disclosure requirements; Fully aware of the court process; Provided with psychological support; Provided with safety measures, including full or partial anonymity, if necessary, depending on the legal requirements and the level of threat.
WHEN: Prior to the trial.
WHO: Lawyer, case manager and interpreter (in case of a foreign victim), psychologist (when needed) from the shelter. In case of a child, also the legal guardian.
HOW: The victim-witness is given orally and in writing all necessary information to take part in the trial. Where permitted, the victim-witness is provided with a copy of her/his previous statements. S/he might be taken to the courthouse before the trial date in order to become familiar with the building and the court room. If possible, the victim could sit in the witness box while the accompanying person will review how the court process will be conducted. The victim-witness is informed as to where to meet on the day of the trial and about any possible escort procedures. In the case of a foreign trafficked person that returned home, s/he is fully informed about the trial developments through regular communication between the assisting agency of the country of origin or
26 For detailed considerations on the participation of trafficked children in criminal/civil proceedings, see UNICEF, op. cit., New York, 2006, pp. 32-35.
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resettlement and the public prosecutor from the Kosovo district where the trial will take place. In case of a child victim, victim/witness protection measures before the trial apply also to the family members, when considered necessary. In case victim/witness protection cannot be ensured in either the country or place of destination or in the country or place of origin, measures shall be taken to allow transfer to and resettlement in a third country27. Legal counselling and assistance are provided free of charge before, during and after the trial.
WHERE: In a comfortable setting in the assisting organisation’s premises and partly, if possible, where the trial will take place.
Measure 3: Victim-Witness Support during the Trial
WHAT: It is the provision of safety, psychological, and legal support to minimise the security risks and the risk of any re-traumatisation the victim may face as a result of her/his participation in the legal proceedings. This will allow the victim to feel safe and give a meaningful statement.
WHEN: During the trial.
WHO: Police, prosecutor, judge, lawyer, case manager and interpreter (in case of a foreign victim). In case of a child, also the legal guardian.
HOW: The support during the trial is ensured through: - Physical protection of the victim-witness; - Testimony recording, video-conference so that the victim-witness does not have to appear personally or at least will not be confronted with the suspect perpetrator (e.g. video testimony, closed circuit television, use of screens, providing testimony in judicial chambers, written statement to be read during trial, closed hearing prior to the trial); - A set of questions that shall not be superfluous, offensive or could result in a re-victimization of the trafficked person; - Escort of victims-witnesses to, in and from the court; - Avoidance of contact with the suspect perpetrator or suspect accomplices, or the family of the perpetrator or accomplices when entering the building (e.g. use of side entrance, separate waiting room, etc.); - Provision of support persons to stand beside witness during testimony; - Proper interpretation; - Exclusion of the public from the court room; - No media reporting or, in case this is not possible, protection of sensitive data (e.g. the personal history, name and photograph of the victim-witness) must be ensured. In some cases, the victim or witness may use a pseudonym. If the victim faces high safety risks, video-conferencing, telephone or video testimony or testimony given in writing and read during the trial is considered. If a trafficked person is requested to travel from another country back to Kosovo, safe transportation is organised, paid, and ensured by the competent actors of Kosovo (e.g. Ministry of Internal Affairs, Ministry of Foreign Affairs) or receiving countries. Also safe accommodation and daily allowances are provided for the entire duration of their stay on Kosovo.
27 See UNICEF, op. cit.
65 In case of a child victim, victim/witness protection measures during the trial apply also to the family members, when considered necessary.
Measure 4: Victim-Witness Support after the Trial
WHAT: It is the support provided to the assisted trafficked person once the legal proceeding is over. Depending on the wish s/he expresses, the risk assessment performed, and the legal and social inclusion possibilities available, the victim-witness will: Stay in the country of destination Return to the country of origin Be resettled in a third country. In order to ensure the safety of the trafficked person, additional security measures may have to be implemented after the trial.
WHEN: After the trial and as far as the safety measures are needed if the safety of the victim is at risk.
WHO: Case manager and other professionals from the shelter and, in case of safety measures, police officers.
HOW: See the “How section” of the SOPs concerning Further Assistance and Social Inclusion and Return or Resettlement. In case it is necessary to take additional safety measures to protect the victim once the trial is over, a new risk assessment is promptly performed and the risk management plan revised. The victim shall give her/his written consent for the revised plan implementation and is informed in a timely manner whenever a change occurs (e.g. release of the perpetrator from the prison). Once their participation into the trial is over, foreign or resettled trafficked persons who travelled to Kosovo to act as witnesses safely return to their place of residence. Transportation costs and arrangements are taken care by the competent actors of Kosovo (e.g. Ministry of Interior, Ministry of Foreign Affairs) or receiving countries. In case of a child victim, victim/witness protection measures after the trial apply also to the family members, when considered necessary.
Measure 5: Support for Compensation Claims
WHAT: It is the procedure to support the victim in obtaining material and moral damages from the perpetrator(s) and/or from the State for the physical and mental harm suffered and wages lost during the trafficking and exploitation experience.
WHO: Lawyer, trafficked person, case manager, judge. In case of a child, also the legal guardian.
HOW: The lawyer and/or the victim advocate provide(s) all necessary information about the rights and procedures to the assisted trafficked person to claim compensation, with the support of the interpreter or mediator (when necessary). In case of a child, this procedure takes place also with the involvement of
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the legal guardian and the case manager. Compensation can be obtained from the perpetrator(s) through criminal proceedings and civil action. The claim shall be submitted by the trafficked person or by her/his lawyer to the competent court along with the Victim Impact Statement to fully show the emotional, mental, and financial impact that the assisted person has suffered. In order to do so, the trafficked person is: Fully informed on her/his rights to compensation and about the necessary court procedures to follow; Ensured free legal assistance during the legal procedures; Be psychologically supported throughout the procedures.
A foreign victim can claim compensation even if returned to the country of origin or resettled in a third country. In such a case, the support for the compensation claim may be arranged through the available international liaison mechanisms.
TOOL VICTIM IMPACT STATEMENT
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PART C
List of National and Transnational Contacts National Contacts
COORDINATION Responsible body/ agency Level Contact person Contact details Ministry of Internal Affairs (MIA) National Mr Saša Rašić MIA New Building National Anti-trafficking National Anti-trafficking Coordinator St. Luan Haradinaj N.N. Coordinator’s Office 10 000 Prishtinë/Priština Ms Ariana Suka Tel: +381 38 200 19 004 Assistant to the National Anti- E-mail: [email protected] trafficking Coordinator LAW ENFORCEMENT AGENCIES SOPs I – Identification SOPs IV – Assisted Voluntary Return & Resettlement SOPs II – First Assistance & Protection SOPs V – Criminal & Civil Proceedings SOPs III – Further Assistance & Social Inclusion Responsible body/ agency Level Contact person Contact details Kosovo Police (KP) National Captain Arben Paçarizi Department against Organized Crime DPP Trafficking in Human Beings Director of DITHB Prishtinë Police Station II Directorate of Investigations (DITHB) Prishtinë/Priština Mob: +377 44 506 093 E-mail: [email protected] KP – DITHB Unit of Ferizaj/Uroševac Regional Mr Menderes Sinani Kosovo Police Station in Ferizaj/Uroševac Police Lieutenant DITHB Unit Superintendent of DITHB Unit in St. DritonIslami 70000 Ferizaj/Uroševac Ferizaj/Uroševac E-mail: [email protected] KP – Investigation Units Local Mr Besnik Sallahu Police Station in Ferizaj/Uroševac Police Lieutenant St. DritonIslami N.N. Investigation Unit of Ferizaj /Uroševac Mob: +377 44 322 707 E-mail: [email protected] Mr Zija Bela Police Sergeant Police Station Kaçanik/Kačanik Investigation Unit of Kaçanik/Kačanik Mob: +377 44 414 242 (covering also Hani iElezit/Đeneral E-mail: [email protected] Janković) Ms Radisa Raovanovic Police Station Shtërpcë/Štrpce Police Sergeant St. Rruga Kryesore N.N. Investigation Unit of Shtërpcë / Štrpce Mob: +377 44 267 079 E-mail: [email protected] Mr Milaim Ademaj Police Station Shtime / Štimlje Police Officer Mob: +377 44 570 338 Investigation Unit of Shtime/Štimlje E-mail: [email protected] Community Police Local Mr Rasim Rushiti Police Station Police Officer St. Driton Islami N.N. 70000 Ferizaj/Uroševac Community Police of Ferizaj/Uroševac Mob: +377 44 113 569 E-mail: [email protected] [email protected] Mr Shiqeri Trena Police Station Police Officer St. UCK N.N. Community Police of Kaçanik/Kačanik Mob: +377 44 224 622 (covering also Hani iElezit / Đeneral E-mail: kaç[email protected] Janković) Mr Marinkovic Momir Police Station Police Officer 73000 Shtërpcë / Štrpce Community Police of Shtërpcë/Štrpce Mob: +377 44 556 156 Ms Skendije Qeriqi Police Station Police Officer 72000 Shtime/Štimlje Community Police of Shtime/Štimlje Mob: +377 44 201 941
KP – DITHB Unit of Gjilan/Gnjilane Regional Mr Shaban Hajdari Kosovo Police Station in Gjilan/Gnjilane Police Sergeant DITHB Unit Superintendent of DITHBI Unit in St. MullaIdrizi 60000 Gjilan/Gnjilane Gjilan/Gnjilane Mob: +377 45 321 763 E-mail: [email protected] KP - Investigation Units Regional Mr Shaban Hajdari Regional Office Gjilan/Gnjilane Police Sergean Tel: +377 44 176 979 Investigation Unit of Gjilan/Gnjilane Local Mr Besim Rexhepi Police Station Gjilan/Gnjilane Police Lieutenant Mob: +377 44 154 484 Investigation Unit of Gjilan/Gnjilane Mr Agim Lipovica Police Station Kamenicë/ Kamenica Police Lieutenant Mob: +377 44 368 962 Investigation Unit of Kamenicë/Kamenica Mr Slavisha Miloshevic Police Station Kllokot/Klokot Police Sergeant Mob: +377 44 644 103 Investigation Unit of Kllokot/Klokot Mr Nenad Stojanovic Police Station Novo Brdo/Novobërdë Police Sergeant Mob: +377 44 424 175 Investigation Unit of Novo Brdo/Novobërdë Mr Zoran Mirkovic Police Station Partesh/Parteš Police Sergeant Mob: +377 45 218 310 Investigation Unit of Partesh/Parteš Mr Skender Jakupi Police Station Ranillug/Ranilug Police Sergeant Mob: +377 44 244 042 Investigation Unit of Ranillug/Ranilug Mr Burim Musliu Police Station Viti/Vitina Police Lieutenant Mob: +377 44 210 812 Investigation Unit of Viti/Vitina Community Police Local Ms Sahadete Sadiku Police Station Gjilan/Gnjilane Police Officer Mob: +377 44 154 485 Community Police of Gjilan/Gnjilane Ms Ardita Leci Police Station Kamenicë/ Kamenica Police Sergeant Mob: +377 44 244 082 Community Police of Kamenicë/Kamenica Mr Nexhat Beqiri Police Station Viti Police Sergeant- Mob: +377 44 194 163 Community Police of Viti/Vitina KP – DITHB Unit of Regional Mr Riza Murati Police Station in Mitrovica/Mitrovicë Mitrovica/Mitrovicë Police Sergeant DITHB Unit Superintendent of DITHB Unit in Bair (former Belvedere KFOR Camp) Mitrovica/Mitrovicë Mob: +377 44 505 626 E-mail: [email protected] KP – Investigation Units Local Mr Basri Zejnullahu Mob: +377 44 307 647/+377 45 253 889 Police Lieutenant Mr Djavid Dervisevic Investigation Unit of Mitrovicë South/North - South/North Mitrovica Mr Dejanv Vukadinovic Mob: 064 481 2825 Police Sergeant Investigation Unit of Leposaviq/Leposavić Mr Skender Sejdiu Mob: +377 44 196 212 Police Lieutenant Investigation Unit of Skenderaj/Srbica Mr Muhamed Alidema Mob: +377 44 196 944 Police Lieutenant Investigation Unit of Vushtrri/Vučitrn Mr Dejan Llazarevic Mob: +377 45 364 353 Police Sergeant Investigation Unit of Zubin Potok Mr Bojan Jevtic Mob: 064 9177 900 Police Officer Investigation Unit of Zveçan/Zvečan
71 Community Police Local Mr Skender Durmishi Mob: +377 44 228 564 Police Sergeant Community Police of Skenderaj/Srbica Mr Florim Bujaku Mob: +377 44 196 818 Police Sergeant Community Police of Vushtrri/Vučitrn KP – DITHB Unit of Pejë/Peć Regional Mr Idriz Atashi Kosovo Police Station in Pejë/Peć T DITHB Police Lieutenant Unit St. Mretrersha Teutë N.N. 30000 Pejë DITHB Unit in Pejë/Peć Mob: +377 45 321 761 E-mail: [email protected] KP – Investigation Units Local Mr Sejd Krasniqi St. MbretreshaTeuta N.N. 30000 Pejë/Peć Police Lieutenant Mob: +377 44 165 275 Investigation Unit of Pejë/Peć E-mail: [email protected] Mr Xhavit Nimoni St. Luan Haradinaj N.N. 51000 Deçan/Dečani Police Officer Mob: +377 44 134 010 Investigation Unit of Deçan/Dečani Mr Avdi Berisha St. Skenderbeu N.N. 50000Gjakovë/Đakovica Police Lieutenant Mob: +377 45 401 791 Investigation Unit of Gjakovë/Đakovica E-mail: [email protected] Mr Mustaf Morina St. SheshiiGjakut N.N. Istog/Istok Police Lieutenant Mob: +377 44 223 616 Investigation Unit of Istog/Istok E-mail: [email protected] Mr Qamil Beqaj St. LagjaGacaferve N.N. 51050 Junik/Junik Police Sergeant Mob: +377 44 134 428 Investigation Unit of Junik/Junik E-mail: [email protected] Mr Zenel Halitaj LagjaArberia 32000 Klinë/Klina Police Sergeant Mob: +377 44 112 684 Investigation Unit of Klinë/Klina E-mail: [email protected] Community Police Local Mr Fatmir Ajdaj St. MbretreshaTeuta 30000 Pejë/Peć Police Officer Mob: +377 44 862 441 Community Police of Pejë/Peć Mr Isa Musa St. Luan Haradinaj N.N. 51000 Deçan/Dečani Police Officer Mob: +377 44 253 159 Community Police of Deçan/Dečani Mr Rexhep Vishaj, Police Sergeant St. Skenderbeu N.N. 50000 Ms Olimbije Nrecaj, Police Sergeant Gjakovë/Đakovica Mr Bekim Dervishi, Police Sergeant Mob: +377 44 187 720 Community Police of Gjakovë/Đakovica E-mail: [email protected] Mr Sylë Mehmetukaj, Police Sergeant St. Sheshii GjakutIstog Mr Zaim Hysenaj, Police Officer Mob: +377 44 138 543 Community Police of Istog/Istok Mr Brahim Jasiqi Lagja e Gacafereve 51050 Junik/Junik Police Officer Mob: +377 44 179 078 Community Police of Junik/Junik Mr Halil Bimbashi, Police Sergeant Lagja Arberia 32000 Klinë/Klina Ms Lavdije Berisha, Police Officer Mob: +377 44 395 524 Community Police of Klinë/Klina KP – DITHB Unit of Prishtinë/Priština Regional Mr Lumni Veliu Kosovo Police Station DITHB Unit Police Sergeant Lieutenant Station Nr. II 10000 Prishtinë/Priština DITHB Unit in Prishtinë/Priština Mob: +377 45 321 759 E-mail: [email protected] Investigation Units Regional Mr Nuhi Xhela St. Ali Ajeti N.N. Besijanë Police Captain Mob: +377 45 266 465 Regional Investigation Unit of Prishtinë/Priština E-mail: [email protected] Local Mr Bajram Thaqi Fsh. Llapushnik N.N. Gllogoc/Glogovac Police Sergeant Mob: +377 44 434 584 Investigation Unit of Gllogoc/Glogovac E-mail: hetuesia.drenas@kosovopolice.com Mr Shaip Nura St. BedriPejani N.N. Fushë Kosovë/Kosovo Polje Police Officer Mob: +377 44 214 934 Investigation Unit of Fushë Kosovë/Kosovo Polje E-mail: [email protected] Mr Boban Simonovic Mob: +377 44 517 147 Police Sergeant Email: [email protected] Investigation Unit of Graçanicë/Gračanica
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Mr Naser Sinani Fsh. Gracke e Vjeter N.N. Lipjan/Lipljan Police Lieutenant Mob: +377 44 192 665 Investigation Unit of Lipjan/Lipljan E-mail: [email protected] Mr Bedri Gashi Fsh. Sibovc N.N. Obilic/Obilić Police Sergeant Mob: +377 44 279 155 Investigation Unit of Obilic/Obilić E-mail: [email protected] Mr Ibrahim Metolli St. Brigadat N.N. Podujevë /Podujevo Police Lieutenant Mob: +377 44 241 555 Investigation Unit of Podujevë/Podujevo E-mail: [email protected] Mr Agim Hajrizi St. Bajram Bahtiri Nr. 122 Prishtinë/Priština Police Lieutenant Mob: +377 44 175 811 Investigation Unit of Prishtinë/Priština E-mail: [email protected] Central PS Mr Xhevat Krasniqi Fsh. Grashtice N.N. Prishtinë/Priština Police Lieutenant Mob: +377 44 112 071 Investigation Unit of Prishtinë/Priština E-mail: [email protected] - North PS Mr Sylejman Sylejmani Mob: +377 44 615 380 Police Lieutenant E-mail: [email protected] Investigation Unit of Prishtinë/Priština - South PS Community Police Local Mr Senad Beqiri, Police Officer St. KajtazRamadani Nr. 69 Priština/Prishtinë Mr Nazmi Fazliu, Police Officer Mob: +377 44 760 060 Ms Fidone Ballazhi, Police Officer E-mail: [email protected] Community Police of Prishtinë/Priština (Center) Mr Adem Dobratiqi, Police Officer Fsh. Tru dë N.N. Priština/Prishtinë Ms Adelina Shaljan, Police Officer Mob: +377 44 249 124 Community Police of Prishtinë/Priština (South) E-mail: [email protected] LagjjaVelani N.N. Priština/Prishtinë Mob: +377 44 313 273 Mr Kadri Shabani Fsh. Shajkovc N.N. Besijanë Police Officer Mob: +377 44 123 542 Community Police of Prishtinë/Priština (North) E-mail: [email protected] Mr Hysen Thaqi St.Ferronikeli N.N. Drenas/Glogovac Police Officer Mob: +377 44 291 160 Community Police of Gllogoc/Glogovac E-mail: [email protected] Mr Tomic Dragan Fsh. Preoce N.N. Graçanicë/Gračanica Police Officer Mob: +377 44 875 905 Community Police of Fushë E-mail: [email protected] Kosovë/Kosovo Polje Mr Trajkovic Slavisa Naselje Novi Badovac N.N. Graçanicë/Gračanica Police Officer Mob: +377 44 364 326 Community Police of E-mail: [email protected] Graçanicë/Gračanica Ms Sanije Bytyqi Fsh. Qylag N.N. Lipjan/Lipljan Police Officer Mob: +377 44 310 174 Community Police of Lipjan/Lipljan Ms Sanije Godeni Fsh. Pomozotin N.N. Fushë Kosovë/Kosovo Polje Police Officer Mob: +377 44 118 800 Community Police of Obilic/Obilić Mr Fadil Babatinca St. Llapi Nr. 77 Podujevë/Podujevo Police Officer Mob: +377 44 162 361 Community Police of Podujevë/Podujevo KP – DITHB Unit of Prizren/Prizren Regional Mr Sabit Kabashi Kosovo Police Station in Prizren, DITHB Unit Police Lieutenant St. William Walker N.N. 20000 Prizren/Prizren DITHB Unit in Prizren/Prizren Mob: +377 45 321 760 E-mail: [email protected] KP - Investigation Units Local Mr Sejad Huskic St. Dervish Hima Nr. 83 a Prizren/Prizren Police Lieutenant Mob: +377 44 881 188 Investigation Unit of Prizren/Prizren E-mail: [email protected] Mr Fahri Myrtezani Fsh. Zapluxhe - Dragash/Dragaš Police Sergeant Mob: +377 44 968 775 Investigation Unit of Dragash/Dragaš E-mail: [email protected]
73 Mr Gëzim Krasniqi Mob: +377 44 205 122 Police Sergeant E-mail: [email protected] Investigation Unit of Malishevë/Mališevo Mr Musli Balaj St. Ismail Qemajli –Arbane Police Officer Mob: +377 44 466 062 Investigation Unit of Mamushë/Mamuša E-mail: [email protected] Mr Nesim Mullaabazi Mob: +377 44 356 602 Police Sergeant E-mail: [email protected] Investigation Unit of Rahovec/Orahovac Mr Afrim Sylaj Fsh. Sllapuzhan Therandë/Suva Reka Police Lieutenant E-mail: [email protected] Investigation Unit of Suharekë/Suva Reka Community Police Local Mr Fazli Dakaj St. Jashar Salihu Nr. 2 Prizren/Prizren Police Sergeant Mob: +377 44 187 400 Community Police of Prizren/Prizren E-mail: [email protected] Mr Raman Tafili Fsh. Kuklibeg Dragash/Dragaš Police Sergeant Mob: +377 44 203 555 Community Police of Dragash/Dragaš E-mail: [email protected] Mr Mehdi Januzaj Mob: +377 44 880 333 Police Sergeant E-mail: [email protected] Community Police of Malishevë/Mališevo Mr Flurim Morina Mob: +377 44 402 113 Police Officer E-mail: [email protected] Community Police of Mamushë/Mamuša Mr Qerim Hoti Fsh. Ratkovc Rahovec/Orahovac Police Officer Mob: +377 44 242 852 Community Police of Rahovec/Orahovac E-mail: [email protected] Mr Sedat Basha St. Brigada 123 N.N. Suharekë/Suva Reka Police Sergeant E-mail: [email protected] Community Police of Suharekë/Suva Reka PROSECUTION SOPs I – Identification SOPs IV – Assisted Voluntary Return & Resettlement SOPs V – Criminal & Civil Proceedings Responsible body Level Contact person Contact details State Prosecutor National Mr Besim Kelmendi PTC Building, Floor VIII - St. Fehmi Agani Special Prosecutor’s Office Special Prosecutor 10 000 Priština /Prishtinë Tel: +377 44 666 913 E-mail: [email protected] District Prosecution Office Regional Mr Besim Kelmendi St. Ilir Konushevci - 10000 Priština /Prishtinë of Priština/Prishtinë Coordinator for THB Tel: +381 38 232 617 (covering also Ferizaj/Uroševac) Mob: +377 44 745 460 District Prosecution Office Regional Mr Ehat Miftaraj St. Reshat Imeri N.N. – 60000 Gjilan/Gnjilane of Gjilan/Gnjilane Director Tel: +381 280 325 521 Unit for Evaluation of Prosecutor’s District Prosecution Office Regional Performance Mob: +377 44 273 626/147 764 of Mitrovicë/Mitrovica
District Prosecution Office Regional St. Eliot Engel Nr. 7 - 30000 Pejë/Peć of Pejë/Peć Tel: +381 39 432 467 District Prosecution Office Regional St. Wiliam Wolker N.N. - 20000 Prizren/Prizren of Prizren/Prizren Tel: +381 29 242 216
VICTIMS ADVOCACY SOPs I – Identification SOPs IV – Assisted Voluntary Return & Resettlement SOPs II – First Assistance & Protection SOPs V – Criminal & Civil Proceedings SOPs III – Further Assistance & Social Inclusion Responsible body/ agency Level Contact person Contact details State Prosecutor National Ms Arta Kelmendi State Prosecution Former Lubjana Bank Building Victims Advocacy and Assistance 10 000 Prishtinë/Priština Office Tel: +381 38 200 18 715 E-mail: [email protected]
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State Prosecutor National Ms Shenaj Berisha State Prosecution Former Lubjana Bank Building Victims Advocacy Office 10 000 Prishtinë/Priština Tel: +381 38 200 18 714 E-mail: [email protected] State Prosecutor, National Ms Drita Cakiqi District Court Prishtinë State Prosecution Helpline Office Former Lubjana Bank Building 10 000 Prishtinë/Priština Tel: 0800 1111 4 E-mail: Drita.Cakiqi @rks-gov.net Victims Advocacy and Assistance Regiona Victim Advocates in Ferizaj/Uroševac St. 12 Qershori N.N. Office of Ferizaj/Uroševac l region (specified below) 70000 Ferizaj/Uroševac Mr Ibrahim Tërstena Mob: +377 44 352 937 Victim Advocate E-mail: [email protected] Mr Sadat Topalli Mob: +377 44 172 362 Victim Advocate E-mail: [email protected] Victims Advocacy and Assistance Regional Victim Advocates in Gjilan/Gnjilane region Specified below Office of Gjilan/Gnjilane (specified below per area of responsibility) Ms Kujtesa Fazliu St. 28 Nentori N.N., NGO "Liria" 60000 Gjilan/Gnjilane Victim Advocate in Gjilan/Gnjilane Mob: +377 44 425 474 E-mail: [email protected] Mr Shefqet Rexha St. Adem Jashari N.N. Municipal Court, Floor II Victim Advocate 62000 Kamenicë/ Kamenica in Kamenicë/Kamenica Mob: +377 44 425 473 E-mail: [email protected] Mr Faton Ajvazi St. Adem Jashari Nr. 16 - Municipal Court, Floor II Victim Advocate in Kllokot/Klokot 61000 Viti/Vitina Mob: +377 44 425 392 E-mail: [email protected] Victim Advocates St. 28 Nentori N.N., NGO "Liria" – 60000, Gjilan/Gnjilane in Novo Brdo/Novobërdë:
Ms Kujtesa Fazliu Mob: +377 44 425 474 Victim Advocate E-mail: [email protected]
Mr Faton Ajvazi Mob: +377 44 425 392 Victim Advocate E-mail: [email protected]
Mr Shefqet Rexha Mob: +377 44 425 392 Victim Advocate E-mail: [email protected] Ms Kujtesa Fazliu St. 28 Nentori N.N., NGO "Liria" - 60000 Gjilan/Gnjilane Victim Advocate in Partesh/Parteš & Mob: +377 44 425 474 Ranillug/Ranilug E-mail: [email protected] Mr Faton Ajvazi St. Adem Jashari Nr. 16 , Municipal Court, Floor II - Victim Advocate in Viti/Vitina 61000 Viti/Vitina Mob: +377 44 425 392 E-mail: [email protected] Victims Advocacy and Assistance Regional Victim Advocates in Stacioni i Ri Policor në Jug Office of Mitrovicë/Mitrovica Mitrovicë/Mitrovica region Mitrovicë/ Mitrovica (specified below) Mr Eron Prekazi, Victim Advocate E-mail: [email protected] Mr Burhan Maxhuni, Victim Advocate E-mail: [email protected] Ms Hatixhe Latifi, Victim Advocate E-mail: [email protected] Victims Advocacy and Assistance Regional Victim Advocates in Pejë/Peć region Specified below Office of Pejë/Peć (specified below) Mr Demë Hasanaj St. Lekë Dukagjini Nr. 44 Victim Advocate in Pejë/Peć 30000 Pejë/Peć
Ms Zumreta Bashiq Mob: +377 44 117 5818/352 931 Victim Advocate in Pejë/Peć E-mail: [email protected] Ms Hake Haxhaj Municipal Court, Floor III - 51000 Deçan/Dečani Victim Advocate in Deçan/Dečani Mob: +377 44 425 469 E-mail: [email protected] Mr Agim Pula Municipal Court Gjakovë/Đakovica Victim Advocate in Gjakovë/Đakovica 50000 Gjakovë/Đakovica - St. Nëna Terezë N.N. Mob: +377 44 418 668 E-mail: [email protected]
75 Ms Saime Sylaj Municipal Court, Floor I, Nr. 4 Istog/Istok Victim Advocate in Istog/Istok Mob: +377 44 352 934 E-mail: [email protected] Ms Hake Haxhaj Municipal Court, Floor III, 51000 Deçan/Dečani Victim Advocate in Junik/Junik Mob: +377 44 425 469 E-mail: [email protected] Ms Saime Sylaj Municipal Court, Floor I, Nr. 4 Istog/Istok Victim Advocate in Klinë/Klina Mob: +377 44 352 934 E-mail: [email protected] Victims Advocacy and Assistance Regional Victim Advocates in Prishtinë/Priština region District Court Prishtinë/ Priština, Floor IV Office of Prishtinë/ Priština (specified below per area of responsibility) St. Ilir Konushevci - 10000 Prishtinë/Priština Victim Advocates in Prishtinë/Priština (covering also Graçanicë/Gračanica)
Mr Arlind Popaj Mob: +377 44 425 471 Victim Advocate E-mail: [email protected]
Mr Armend Latifi Mob: +377 44 345 359 Victim Advocate E-mail: [email protected]
Mr Bekim Dugolli Mob: +377 44 352 930 Victim Advocate E-mail: [email protected]
Ms Saranda Keqekolla Mob: +377 44 362 831 Victim Advocate E-mail: [email protected] Mr Arlind Popaj Mob: +377 44 425 471 Victim Advocate in Gllogoc/Glogovac E-mail: [email protected] Mr Bekim Dugolli Mob: +377 44 352 930 Victim Advocate in Fushë E-mail: [email protected] Kosovë/Kosovo Polje Ms Sevime Baruti Mob: +377 44 362 831 Ms Saranda Keqekolla E-mail: [email protected] Victim Advocates in Lipjan/Lipljan Mr Armend Latifi Mob: +377 44 345 359 Victim Advocate in Obilic/Obilić E-mail: [email protected] Mr Bekim Dugolli Mob: +377 44 352 930 Victim Advocate in Podujevë/Podujevo E-mail: [email protected] Victims Advocacy and Assistance Regional Victim Advocates in Prizren/Prizren region Specified below Office of Prizren/Prizren (specified below per area of responsibility) Ms Ganimete Kitmiri District Prosecution, Floor I Victim Advocate in Prizren/Prizren St. Adem Jashari N.N. - 20000 Prizren/Prizren Mob: +377 44 425 476/310 468 E-mail: [email protected] Victim Advocates in Dragash/Dragaš: District Prosecution, Floor I St. Adem Jashari N.N.- 20000 Prizren/Prizren
Ms Shemsije Sagdati Mob: +377 44 345 360 Victim Advocate E-mail: sh_sagdati @hotmail.com
Ms Ganimete Kitmiri Mob: +377 44 425 476/310 468 Victim Advocate E-mail: [email protected] Mr Nehat Qelaj Municipal Court, Floor III Nr. 26 Victim Advocate in Malishevë/Mališevo St. Brigada 123 N.N. - 23000 Suharekë/Suva Reka Mob: +377 44 425 480 E-mail: [email protected] Ms Shemsije Sagdati District Prosecution, Floor I Victim Advocate in Mamushë/Mamuša St. Adem Jashari N.N. - 20000 Prizren/Prizren Mob: +377 44 345 360 E-mail: sh_sagdati @hotmail.com Mr Nehat Qelaj Municipal Court, Floor III Nr. 26 Victim Advocate in Rahovec/Orahovac St. Brigada 123 N.N. - 23000 Suharekë/Suva Reka - Suharekë/Suva Reka Mob: +377 44 425 480 E-mail: [email protected]
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SOCIAL PROTECTION & ASSISTANCE AGENCIES / SERVICE PROVIDERS SOPs I – Identification SOPs IV – Assisted Voluntary Return & Resettlement SOPs II – First Assistance & Protection SOPs V – Criminal & Civil Proceedings SOPs III – Further Assistance & Social Inclusion Responsible body/agency Level Contact person Contact details Ministry of Labour and Social National Mr Muhamet Gjocaj, Director St. UCK - Te Qafa Welfare (MLSW), Department of 10 000 Prishtinë/Priština Social Welfare Mr Bajram Kelmendi, Head of the Tel: +381 38 211 940 Division of Social Services E-mail: [email protected] Tel: +381 38 211 007 Mrs Adile Shaqiri, Senior Official for E-mail: [email protected] Protection of Victims of Trafficking Tel: +381 38 213 931 and Sex Crimes E-mail: [email protected] Centres of Social Work Local Specified below per municipality Specified below per municipality in Ferizaj/Uroševac region Ms Merima Islami St. Vllezërit Gërvalla Nr. 2 - 70000 Ferizaj/Uroševac Head of Social Services Tel/Fax: +381 290 327 525 Centre for Social Work of Ferizaj/Uroševac Mob: +377 44 299 672/045 244 315 E-mail: [email protected] Mr Safet Bushi Office in the Municipal Assembly St. Nuri Buqi N.N. Head of Social Services Mob: +377 44 225 282 Centre for Social Work of Hani i Tel: +381 290 385 107 Elezit/Đeneral Janković E-mail: [email protected] Mr Beqir Krasniqi St. Emin Duraku N.N.- 71000 Kaçanik/Kačanik Head of Social Services Tel: +381 290 380 761 Centre for Social Work of Kaçanik/Kačanik Fax: +381 290 380 761 E-mail: [email protected] Mr Dosta Raçiçeviç Tel: 064/383 1543 Head of Social Services Centre for Social Work of Shtërpcë/Štrpce Mr Jener Fazliu St. Anton Çeta N.N. - 72000 Shtime/Štimlje Head of Social Services Tel/Fax: +381 290 389 031 Centre for Social Work of Shtime/Štimlje E-mail: [email protected] Centres of Social Work Local Specified below per municipality Specified below per municipality in Gjilan/Gnjilane region Mr Mehat Berisha St. Fehmi Ladrovci N.N - 60000Gjilan/Gnjilane Head of Social Service Tel/Fax: +381 280 320 140 Centre for Social Work of Mob: +377 44 322 064; 45 218 015 Gjilan/Gnjilane E-mail: [email protected] Mr Naser Vokshi Tel: +381 280 371 099 Head of Social Service E-mail: [email protected] Centre for Social Work of Kamenicë/Kamenica N/A, Centre for Social Work of Tel: +381 38 576 037 Novobërdë/Novo Brdo Mr Miroslav Dejanoviq Mob: +377 44 177 417 Head of Social Service Centre for Social Work of Ranillug/Ranilug Mr Demush Mehmeti St. Presheva N.N - 61000 Viti/Vitina Head of Centre for Social Work of Viti/Vitina Tel: +381 280 381 660 Mob: +377 44 283 725 E-mail: [email protected] Centres of Social Work Local Specified below per municipality Specified below per municipality in Mitrovicë/Mitrovica region Mr Mian Salihu St. Vëllezërit Dragaj N.N. - 40010 Mitrovicë/Mitrovica Head of Social Services Tel: +381 28 535 440/533 007 Centre for Social Work Mitrovicë/Mitrovica Fax: +381 28 535 440 E-mail: [email protected] Mr Hajdin Loshi St. Osman Geci N.N. 41000 Skenderaj/Srbica Head of Social Services Tel/Fax: +381 28 582 247 Centre for Social Work Skenderaj/Srbica E - mail: [email protected] Ms Violeta Pllana St. Dëshmorët e Kombit N.N. 42000 Vushtrri/Vučitrn Head of Social Services Tel: +381 28 572 006 Centre for Social Work Vushtrri/Vučitrn E - mail: [email protected] Centres of Social Work Local Specified below per municipality Specified below per municipality in Pejë/Peć region
77 Ms Vera Kolgjeraj St. Marie Shllaku Nr. 5 - 30010 Pejë/Peć Head of Social Services Tel/Fax: +381 39 433 473 Centre of Social Work of Pejë/Peć Mob: +377 49 786 515 E-mail: [email protected] Mr Islam Mustafa Rr. UCK N.N. - 51000 Deçan/Dečani Head of Social Services Tel: +381 390 361 040 Centre of Social Work of Deçan/Dečani Mob: +377 44 286 924 E-mail: [email protected] Mr Gjon Luli St. Marin Barleti N.N. - 50000 Gjakovë/Đakovica Head of CSW Tel: +381 390 323 510 Centre of Social Work of Gjakovë/Đakovica Mob: +377 44 134 423 E-mail: [email protected] Mr Floriant Miroci Centre N.N. - 51050 Junik/Junik Head of Social Services Tel: +381 390 370 547 Centre of Social Work of Junik/Junik Mob: +377 44 255 748 E-mail: [email protected] Ms Shehrije Millaku St. Drini i Bardh N.N. - 32000 Klinë/Klina Head of Social Services Tel: +381 471 476 Centre of Social Work of Klinë/Klina Mob: +377 44 278 790 E-mail: [email protected] Centres of Social Work Local Specified below per municipality Specified below per municipality in Prishtinë/Priština region Mr Ilmi Dobra 3000 Gllogoc/Glogovac Head of Social Services Tel: +381 38 584 356 Centre for Social Work of Gllogoc/Glogovac Mob: +377 44 181 622/146 768 E-mail: [email protected] Mr Abaz Xhigoli St. Nëna Terez N.N. - 12000 Fushë Kosovë/Kosovo Polje Head of Social Services Tel: +381 38 536 462 Centre for Social Work of Fushë Mob: +377 44 219 763 Kosovë/Kosovo Polje E - mail: [email protected] Mr Sahit Zeqiri St. 1 Maj N.N. - 14000 Lipjan/Lipljan Head of Social Services Tel: +381 38 581 454 Centre for Social Work of Lipjan/Lipljan Mob: +377 44 312 184 E-mail: qps-lipjan@hotmail; [email protected] Ms Nerimane Kelani St. Ferid Curri N.N. - 15000 Obilic/Obilić Head of Social Services Tel: +381 38 562 077 Centre for Social Work of Obilic/Obilić Mob: +377 44 250 565 E-mail: [email protected] Mr Habit Gashi St. Hyzri Talla N.N. - 11000 Podujevë/Podujevo Director Tel: +381 38 571 838 Centre for Social Work of Mob: +377 44 249 053/319 693 Podujevë/Podujevo E-mail: [email protected] Mr Ahmet Fejzullahu Rr. UCK 69/c - 10000 Prishtinë/Priština Head Tel: +381 38 244 841 Centre for Social Work of Mob: +377 44 278 792 Prishtinë/Priština (Centre) E -mail: [email protected] Centres of Social Work Local Specified below per municipality Specified below per municipality in Prizren/Prizren region Mr Nuhi Koçinaj St. Wiiliam Woker Nr. 10 - 20000 Prizren/Prizren Director Tel: +381 29 2233 451 Centre for Social Work of Prizren/Prizren Mob: +377 44 802 622 E-mail: [email protected] Mr Shefqet Halili St. Rruga e Spitalit N.N. - 22000 Dragash/Dragaš Head of Social Services Tel/Fax: +381 29 281 227 Centre for Social Work of Dragash/Dragaš Mob: +377 44 641 321 E-mail: [email protected] Mr Blerim Begaj St. Mirdita N.N. - 24000 Malishevë/Mališevo Director Tel: +381 29 269 004 Centre for Social Work of Malishevë/Mališevo Mob: +377 44 390 067 E-mail: [email protected]
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Mr Bilbil Oruçi St. 8 Dëshmorët e Pashtrikut N.N. Director 21000 Rahovec/Orahovac Centre for Social Work of Tel/Fax: +381 29 276 663 Rahovec/Orahovac Mob: +377 44 278 801/ 49 746 010 E-mail: [email protected] [email protected] [email protected] Mr Avdi Buzhala St. Brigada 123 N.N. - 23000 Suharekë/Suva Reka Head of Social Services Tel: +381 29 271 165 Centre for Social Work of Mob: +377 44 209 864 Suharekë/Suva Reka E-mail: [email protected] EMPLOYMENT AGENCIES SOPs I – Identification SOPs III – Further Assistance & Social Inclusion Responsible body/agency Level Contact person Contact details Ministry of Labour and Social National Mr Defrim Rifaj St. UCK - Te Qafa - 10 000 Prishtinë/Priština Welfare (MLSW) Director Tel: +381 38 211 939 Department of Labour and E-mail: [email protected] Employment Vocational Training Centre Regional Mr Zenel Avdyli St. Tregu i Gjelbër N.N.- 70000 Ferizaj/Uroševac of Ferizaj/Uroševac Trainer for Business Administration Mob: +377 44 172 600 E-mail: [email protected] Regional Employment Centre Regional Mr Labinot Halimi St. Rexhep Bislimi Nr.1 - 70000 Ferizaj/Uroševac of Ferizaj/Uroševac Adviser Tel: +381 290 320 004 Mob: +377 44 258 549 E-mail: [email protected] Municipal Employment Offices Local Mr Baki Nikoci St. Skenderbeu Nr. 3 - 71000 Kaçanik/Kačanik Adviser Tel/Fax: +381 290 380 017 Municipal Employment Office of Mob: +377 44 346 234/325 917 Kaçanik/Kačanik E-mail: [email protected] Mr Haki Haziri Municipality Assembly of Shtërpcë/Štrpce, Adviser ZKP - 73000 Shtërpcë/Štrpce Municipal Employment Office of Mob: +377 44 379 266 Shtërpcë/Štrpce E-mail: [email protected] Ms Selvishahe Bajrami St. Komandat Kumanova N.N. 72000 Shtime/Štimlje Head of Office Tel: +381 290 389 040 Municipal Employment Office of Mob: +377 44 222 191 Shtime/Štimlje E-mail: [email protected] Vocational Training Centre Regional Ms Ferdeze Agaj St. E Ferizaj N.N. - 60000 Gjilan/Gnjilane of Gjilan/Gnjilane Trainer for Quality Assurance and Mob: +377 44 668 617 Business Administration Tel: +381 280 321 231 E-mail: [email protected] Regional Employment Centre Regional Ms Fatime Ismaili, Mob: +377 44 667 442 of Gjilan/Gnjilane Adviser E-mail: [email protected] Municipal Employment Offices Local Mr Fadil Bunjaku Mob: +377 44 369 073 Adviser E-mail: [email protected] Municipal Employment Office of Kamenicë/ Kamenica Mr Mehmet Gashi, Fsh. Boston, Municipality Building Head Tel: +381 38 576 016 Municipal Employment Office of Mob: +377 44 279 176 Novobërdë/ Novo Brdo E-mail: [email protected] Mr Naser Avdiu Gjylekare Village Adviser Tel: +381 280 381 048 Municipal Employment Office of Viti/Vitina Mob: +377 44 150 440 E-mail: [email protected]
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Vocational Training Centre Regional Ms Luljeta Duroci Fushë Ibër (Zhabor) - 40000 Mitrovicë/Mitrovica of Mitrovicë/ Mitrovica Trainer for Quality Assurance and Mob: +377 44 272 201 Textile E-mail: [email protected] Regional Employment Centre Regional Ms Selvije Murati St. Xhafer Deva Nr. 60 - 40000 Mitrovicë/Mitrovica of Mitrovicë/ Mitrovica Adviser Tel: +381 28 530 785 Mob: +377 44 480 127 E-mail: [email protected] Municipal Employment Offices Local Mr Vitomir Jaqimoviq St. Dositeja Obradoviça N.N. - Leposaviq/Leposavić Adviser Tel: 063 825 8090, E-mail: [email protected] St. Osman Geci N.N - 41000 Skenderaj/Srbica Ms Shukrije Mehmeti Tel: +381 28 582 210 Adviser Mob: +377 44 192 526 E-mail: [email protected] Mr Naser Hyseni St. Vëllezerit Gërvalla N.N. - 42000 Vushtrri/Vučitrn Adviser Tel: +381 28 571 624 Mob: +377 44 330 842 E-mail: [email protected] Vocational Training Centres Regional Mr Nexhdet Mejzini QAP Gjakovë/Đakovica St. Nëna Terezë N.N. of Pejë/Peć Trainer for Electrical Technician, 50000 Gjakovë/Đakovica Vocational Training Centre of Mob: +377 44 188 149 Gjakovë/Đakovica E-mail: [email protected] Mr Sadri Kukaj QAP Pejë/Peć Trainer for Civil Engineering, Tel: +381 39 433 860 Vocational Training Centre of Pejë/Peć Mob: +377 44 567 765 Regional Employment Centres Regional Mr Sadri Krasniqi E-mail: [email protected] of Pejë/Peć Adviser Regional Employment Centres of Pejë/Peć Mr Flamur Gojani St. Mbretëresha Teuta Nr. 72 50000 Adviser Gjakovë/Đakovica Regional Employment Centre of Tel: +381 390 325 161 Gjakovë/Đakovica Mob: +377 44 187 933 E-mail: [email protected]; [email protected] Municipal Employment Offices Local Mr Fadil Maloku Luan Haradinaj Square Deqan Adviser Tel: +381 390 361 242 Municipal Employment Office of Deçan/Dečani Mob: +377 44 137 084 E-maili : [email protected] Mr Sefer Ademaj E-mail: [email protected] Adviser Municipal Employment Office of Istog/Istok Mr Binak Sylaj, Adviser, Municipal E-mail: [email protected] Employment Office of Klinë/Klina Vocational Training Centre Regional Ms Ylllinda Fetahaj St. Tahir Zajmi N.N. - Kalabri - 10000 Prishtinë/Priština of Prishtinë/Priština Trainer for Electronics and Information Mob: +377 44 695 336 Technology E-mail: [email protected] Regional Employment Centres Regional Ms Hajrie Abazi St. Tirana N.N. - 10000 Prishtinë/Priština of Prishtinë/Priština Adviser Tel: +381 38 613 021 Mob: +377 44 173 285 Email: [email protected] Municipal Employment Offices Local Mr Fatmir Dugolli St. Skenderbeu N.N. - 13000 Gllogoc/Glogovac Adviser Tel: +381 38 584 260 Mob: +377 44 430 562 E-mail: [email protected] Ms Teuta Brisku St. Nëna Terezë N.N. Municipality Building Adviser Tel: +381 38 535 179 Mob: +377 44 740 475 E-mail: [email protected] Ms Bojana Bojkovic Fsh. Llapleselle Adviser Mob: +377 44 512-524
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Mr Refik Ymeri St. Gjergj Fishta N.N. - 10800 Lipjan/Lipljan Adviser Tel: +381 38 581 011 Mob: +377 44 485 225 E-mail: [email protected] Ms Emine Berisha St. Ferid Curri N.N. - 15000 Obilic/Obilić Adviser Tel: +381 38 560 184 E-mail: [email protected] Ms Arzie Potera St. Hyzri Talla N.N. - 11000 Podujevë/Podujevo Adviser Tel: +381 38 570 014 E-mail: [email protected] Vocational Training Centre Regional Mr Qamir Maqkaj St. E Manastirit Nr. 1 - 20000 Prizren/Prizren of Prizren/Prizren Trainer for Quality Assurance and Milk Tel: +377 44 303 122/45 644 710 Processing E-mail: [email protected] Regional Employment Centre Regional Mr Hasim Fetahu St. Zahir Pajaziti, Nr. 1 - 20000 Prizren/Prizren of Prizren/Prizren Adviser Tel: +381 29 222 223 Mob: +377 44 147 193 E-mail: [email protected] Municipal Employment Offices Local Mr Fitim Kurtishi St. Sheshi i Dëshmorëve N.N. - 22000 Dragash/Dragaš Adviser Tel: +381 29 281 075 Municipal Employment Office of Mob: +377 44 230 301 Dragash/Dragaš E-mail: [email protected] Mr Valdet Kryeziu St. Hamdi Berisha N.N. - 24000 Malishevë/Mališevo Adviser Tel: +381 29 269 241 Municipal Employment Office of Mob: +377 44 201 188 Malishevë/Mališevo E-mail: [email protected] Mr Myhedin Sharku St. Avdulah Bugari N.N. - 21000 Rahovec/Orahovac Adviser Tel: +381 29 276 480 Municipal Employment Office of Mob: +377 44 877 939 Rahovec/Orahovac E-mail: [email protected] Ms Mehreme Luzha St. Brigada 121 N.N. - 23000 Suharekë/Suva Reka Adviser Tel: +381 29 271 029 Municipal Employment Office of Mob: +377 44 375 483 Suharekë/Suva Reka E-mail: [email protected] LABOUR INSPECTION AGENCIES SOPs I – Identification Responsible body Level Contact person Contact details Ministry of Labour and Social National Mr Basri Ibrahimi Tel: +381 38 211 285 Welfare (MLSW) Head E-mail: [email protected] Executive Agency of Labour Executive Agency of Labour Inspectorate Inspectorate Labour Inspections Regional Mr Ahmet Orana Office in the Pension Administration Building of Ferizaj/Uroševac Coordinator of Labour Inspections St. Vëllezërit Gërvalla N.N. - 70000 Ferizaj/Uroševac in Ferizaj/Uroševac Tel/Fax: +381 290 324 217 Mob: +377 44 343 505 E-mail: [email protected] Labour Inspections Local Mr Naser Sopa Office in the Municipal Assembly Inspector St. Agim Bajrami N.N. - 71000 Kaçanik/Kačanik Labour Inspections of Kaçanik/Kačanik Tel/Fax: +381 290 381 970 Mob: +377 44 227 839 E-mail: [email protected] Ms Andriana Zdrvakoviç Office in the Municipal Assembly Inspector 73000 Shtërpcë/Štrpce Labour Inspections of Shtërpcë/Štrpce Mob: +377 45 297 941 Mr Ajet Ramadani Office in the Municipal Assembly Inspector St. E Preshevës N.N. - 72000 Shtime/Štimlje Labour Inspections of Shtime/Štimlje Mob: +377 44 326 156 E-mail: [email protected]
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Labour Inspections of Gjilan/Gnjilane Regional Mr Basri Zejnullahu Office in the Pension Administration Coordinator Building, Kati III - St. Adem Jashari N.N. Labour Inspections of Gjilan/Gnjilane 60000 Gjilan/Gnjilane Tel/Fax: +381 280 321 089 Mob: +377 44 409 001 E-mail: [email protected] Labour Inspections Local Mr Tefik Krasniqi Office in the Pension Administration Building Inspector St. Skenderbeu N.N - 62000 Kamenicë/ Kamenica Labour Inspections of Tel/Fax: +381 280 371 221 Dardana/Kosovska Kamenica Mob: +377 44 398 111 E-mail: [email protected] Mr Shaban Shahini Zyra në Objektin e Kadastrit dhe Gjeodezis Inspector St. Adem Jashari N.N. - 61000 Viti/Vitina Labour Inspections of Viti/Vitina Tel/Fax: +381 280 381 102 Mob: +377 44 194 310 E-mail: [email protected] Labour Inspections Regional Mr Bislim Jashari Office in the Pension Administration Building of Mitrovicë/ Mitrovica Coordinator St. Afrim Zhitia N.N. - 40000 Mitrovicë/Mitrovica Labour Inspections of Mitrovicë/Mitrovica Tel: +381 28 532 226 Mob: +377 44 235 506 E-mail: [email protected] Labour Inspections Local Mr Vehbi Mala Office in the former TMK Building Inspector St. UÇK N.N. - 41000 Skenderaj/Srbica Labour Inspections of Skenderaj/Srbica Tel.: +381 28 582 152 Mob: +377 44 370 937 E-mail: [email protected] Mr Naser Saraqi Office in the Municipal Assembly Inspector 42000 Vushtrri/Vučitrn Labour Inspections of Vushtrri/Vučitrn Tel: +381 28 572 460 Mob: +377 44 331 093 E-mail: [email protected] Labour Inspections of Pejë/Peć Regional Mr Ali Krasniqi Zyra në Objektin e Entit të Punësimit në Pejë Coordinator St. Anna Lindh N.N. - 30000 Pejë/Peć Labour Inspections of Pejë/Peć Tel: +381 39 434 349 Mob: +377 44 364 506 E-mail: [email protected] Labour Inspections Local Ms Dëshire Jusaj St. Marin Barleti, Nr.2 - 50000 Gjakovë/Đakovica Coordinator Tel: +381 390 321 352 Labour Inspections of Gjakovë/Đakovica Mob: +377 44 398 081 E-mail: [email protected] Mr Rrahman Bashota Zyra në Objektin Komunal në Klinë 32000 Klinë/Klina Inspector Tel: +381 39 471 196 Labour Inspections of Klinë/Klina Mob: +377 44 395 169 E-mail: [email protected] Labour Inspections Regional Mr Muhamet Binakaj St. Qamil Hoxha N.N. 10000 Prishtinë/Priština of Prishtinë/Priština Coordinator Tel: +381 38 212 364 Labour Inspections of Prishtinë/Priština Mob: +377 44 118 774 E-mail: [email protected] Labour Inspections Local Mr Asllan Hajdini Office in the Former Hotel Drenica Building Inspector 13000 Gllogoc/Glogovac Labour Inspections of Gllogoc/Glogovac Tel: +381 38 585 037 Mob: +377 44 304 053 E-mail: [email protected] Mr Dejan Stanojeviq Mob: +377 44 382 632 Inspector E-mail: [email protected] Labour Inspections of Graçanicë/Gračanica Mr Hanifi Reqica Office in the Municipality Building Inspector St. Shqipëria N.N. - 10800 Lipjan/Lipljan Labour Inspections of Lipjan/Lipljan Tel: +381 38 581 224 Mob: +377 44 377 925 E-mail: hanefireç[email protected]
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Mr Nebil Mjeku Office in the Employment Office Building Inspector St. Ferid Curri N.N. - 15000 Obilic/Obilić Labour Inspections of Obilic/Obilić Tel: +381 38 560 499 E-mail: [email protected] Mr Beqir Haziri Office in the Municipality Building Inspector 11000 Podujevë/Podujevo Labour Inspections of Podujevë/Podujevo Tel: +381 38 571 663 Mob: +377 44 339 261 E-mail: [email protected] Labour Inspections of Prizren/Prizren Regional Mr Lah Morina St. Remzi Ademi N.N. - 20000 Prizren/Prizren Coordinator Tel: +377 44 289 102 Labour Inspections of Prizren/Prizren E-mail: [email protected] Labour Inspections Local Mr Agim Hyseni St. Sheshi i Dëshmorëve N.N. 22000 Inspector Dragash/Dragaš Labour Inspections of Dragash/Dragaš Tel: +377 44 203 599 E-mail: [email protected] Mr Rrahman Mazreku Office in the Municipality Building Inspector St. Hamdi Berisha N.N. - 24000 Malishevë/Mališevo Labour Inspections of Malishevë/Mališevo Tel: +381 29 269 305 Mob: +377 44 204 544 E-mail: [email protected] Mr Sahit Kastrati Office in the Municipality Building Inspector St. Gjelalhajda Toni N.N. - 21000 Rahovec/Orahovac Labour Inspections of Rahovec/Orahovac Tel: +381 290 276 230 Mob: +377 44 230 677 E-mail: [email protected]
SHELTERS SOPs I – Identification SOPs IV – Assisted Voluntary Return & Resettlement SOPs II – First Assistance & Protection SOPs V – Criminal & Civil Proceedings SOPs III – Further Assistance & Social Inclusion Responsible body/agency Level Contact person Contact details Ministry of Labour and Social Welfare National Ms Valbona Jaha Mob: +377 (0) 44 425 478 Department of Social Welfare Director Prishtinë/Priština Interim Secure Facility Center for Protection of Victims and National Hamijet Dedolli Mob: +377 44 167 395 Prevention of Human Trafficking – Executive Director Prishtinë/Priština CPVPT (NGO) Center for Protection of Women and Regional Ms Naime Sherifi Mob: +377 44 508 081 Children – CPWC (NGO) Executive Director Prishtinë/Priština
Hope and Children Houses – HCH Regional Ms Valbona Çitaku Mob: +377 44 200 353 “Kosovë” / Prishtinë (NGO) Executive Director Prishtinë/Priština Association for Protection of Women Regional Ms Nazife Jonuzi Mob: +377 44 125 729 and Children’s Right – APWCR” Executive Director Gjilan/Gnjilane LIRIA” (NGO)
Center for Women’s Welfare – CWW Regional Ms Ardita Bala Mob: +377 44 223 543 (NGO) Executive Director Pejë/Peć Safe House - SH (NGO) Regional Ms Sakibe Doli Mob: +377 44 161 857 Executive Director Gjakovë/Đakovica Center for Women and Children Regional Ms Jubilea Kabashi Tel: +381 029 234 794 Accommodation – CWCA – P (NGO) Executive Director Prizren/Prizren
Center for Protection of Women and Regional Dr. Emine Kabashi Mob: +377 44 15 86 86 Children – CPWC “Raba Voca” (NGO) Executive Director Mitrovicë/ Mitrovica OTHER NON-GOVERNMENTAL SERVICE PROVIDERS SOPs I – Identification Responsible body/ agency Level Contact person Contact details Terre des Hommes – Child Relief National Ms Sabine Piccard TDH in Kosovo Delegation in Kosovo Project Manager St. Rruga Rrustem Statovci, 11/2 10000 Prishtinë/Priština Tel: +381 38 244 574, Mob: +386 49 809 888 E-mail: [email protected]
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HEALTH SERVICE PROVIDERS SOPs I – Identification SOPs III – Further Assistance and Social Inclusion SOPs II – First Assistance & Protection Responsible body/ agency Level Contact person Contact details Ministry of Health National Ms Filloreta Gashi St. Zagrebit N.N. Arbëria /Dragodan Human Rights Unit Official against THB Floor III, Office nr. 205 - 10000 Prishtinë/Priština Tel: +381 38 212 715 E-mail: [email protected] Regional Hospital of Ferizaj/Uroševac Regional Dr. Gezim Bajrami Tel: +381 290 321 262 Director Mob: +377 44 224 414 E-mail: [email protected] Mental Health Centre of Regional Dr. Bahri Goga Tel: +381 290 321 836 Ferizaj/Uroševac Director Mob: +377 45 239 080 Family Health Care Centres Local Dr. Afrim Abazi Mob: +377 44 112 983 Director Family Health Care Centre of Ferizaj/Uroševac Dr. Shemsi Bushi Tel: +381 290 385 109 Director E-mail: [email protected] Family Health Care Centre of Hani of Elezit/Đeneral Janković Dr. Ekrem Dullovi Tel: +381 290 380 344 Director E-mail: [email protected] Family Health Care Centre of Kaçanik/Kačanik Dr. Bujar Ferati Tel: +381 290 389 077 Director E-mail: [email protected] Family Health Care Centre of Shtime/Štimlje Regional Hospital of Gjilan/Gnjilane Regional Dr. Xhavti Hajdari Tel: +381 280 321 111 Director E-mail: [email protected] Mental Health Care Regional Dr. Afrim Cana Tel: +381 280 323 801 of Gjilan/Gnjilane Director E-mail: [email protected] Family Health Care Centres Local Dr. Valbon Milazimi Tel: +381 280 324 465 Director Family Health Care Centre of Gjilan/Gnjilane Dr. Ismet Morina Tel: +381 280 372 008 Director Family Health Care Centre of Kamenicë/Kamenica Ms Slavisa Marinkovic Mob: +377 44 733 315 Director Family Health Care Centre of Kllokot/Klokot Dr. Rrahim Veliu Tel: +381 38 576 088 Director E-mail: [email protected] Family Health Care Centre of Novobërdë/Novo Brdo Mr Milivoje Jovanovic Mob: +377 49 779 008 Director Family Health Care Centre of Partesh/Parteš Mr Gjorgje Andrejevic Mob: +377 49 356 871 Director Family Health Care Centre of Ranillug/Ranilug Dr. Taip Alidema Tel: +381 280 381 366 Director E-mail: [email protected] Family Health Care Centre of Viti/Vitina Regional hospital of Regional Dr. Agim Peci Tel: +381 28 530 811 Mitrovicë/Mitrovica Director Regional Hospital Regional Dr. Vedat Mulaku Tel: +381 28 572 110 of Vushtrri/Vučitrn Director E-mail: [email protected] Mental Health Centre of Regional Ms Lule Kabashi Tel: +381 28 530 834 Mitrovicë/Mitrovica Director Family Health Care Centres Local Dr. Fevzi Sylejmani Tel: +381 28 532 652 Director E-mail: [email protected] Family Health Care Centre of Mitrovicë/Mitrovica Dr. Fazli Kadriu Tel: +381 28 582 432 Director E-mail: [email protected] Family Health Care Centre of Skenderaj/Srbica Dr. Shefki Zhushi Tel: +381 28 571 220 Director E-mail: [email protected]
1 Family Health Care Centre of Vushtrri/Vučitrn Regional Hospitals of Pejë/Peć Regional Dr. Arsim Hoxha Tel: +381 390 320 021 Director E-mail: [email protected] Regional Hospital of Gjakovë/Đakovica Dr. Skender Dreshaj Tel: +381 39 434 250 Director E-mail: [email protected] Regional Hospital of Pejë/Peć Mental Health Care Centres of Pejë/Peć Regional Dr. Ismet Bardhoshi Tel: +381 390 322 456 Director
Mental Health Care of Gjakovë/Đakovica Dr. Skender Kandic Tel: +381 39 433 291 Director E-mail: [email protected] Mental Health Care of Pejë/Peć Family Health Care Centres Local Dr. Gazmend Agusholli Tel: +381 39 434 114 Director E-mail: [email protected] Family Health Care Centre of Pejë/Peć Dr. Yllezim Dyla Tel: +381 390 321 578 Director E-mail: [email protected] Family Health Care Centre of Gjakovë/Đakovica Dr. Skender Ahmetaj Director Tel: +381 39 361 305 Family Health Care Centre of Deçan/Dečani Dr. Shefqet Mehmetaj Tel: +381 39 451 338 Director E-mail: [email protected] Family Health Care Centre of Istog/Istok Dr. Skender Bajraktari Tel: +381 390 370 700 Director E-mail: [email protected] Family Health Care Centre of Junik/Junik Dr. Ali Ahmetxhekaj Tel: +381 39 471 102 Director E-mail: [email protected] Family Health Care Centre of Klinë/Klina Regional Hospitals Regional Dr. Njazi Gashi Tel: +381 38 512 231 of Prishtinë/Priština Director E-mail: [email protected] Mental Health Care Centre Regional Dr. Sarije Doko Tel: +381 38 542 195 of Prishtinë/Priština Director E-mail: [email protected] Family Health Care Centres Local Dr. Avdullah Hoti Tel: +381 38 223 483 Director E-mail: [email protected] Family Health Care Centre of Prishtinë/Priština Dr. Xhevahire Sejdiu Mob: +377 44 291 110 Director Family Health Care Centre of Gllogoc/Glogovac Dr. Osman Maxheri Tel: +381 38 534 113 Director Family Health Care Centre of Fushë Kosovë/Kosovo Polje Mr Bojan Todorovic Director Mob: +377 44 899 244 Family Health Care Centre of Graçanicë/Gračanica Dr. Agim Krasniqi Tel: +381 38 581 178 Director E-mail: [email protected] Family Health Care Centre of Lipjan/Lipljan Dr. Atifiete Shylemaja Tel: +381 38 561 294 Director E-mail: [email protected] Family Health Care Centre of Obilic/Obilić Dr. Zaim Thaçi Tel: +381 38 570 238 Director E-mail: [email protected] Family Health Care Centre of Podujevë/Podujevo
2
Regional Hospital Regional Dr. Myzafer Kalenderi Tel: +381 29 431 134 of Prizren/Prizren Director E-mail: [email protected] Mental Health Centre Regional Dr. Shaban Qoqaj Tel: +381 29 623 760 of Prizren/Prizren Director E-mail: [email protected] Family Health Care Centres Local Dr. Mehmedali Gashi Tel: +381 29 244 621 Director E-mail: [email protected] Family Health Care Centre of Prizren/Prizren Dr. Ramadan Jashari Tel: +381 29 281 326 Director E-mail: [email protected] Family Health Care Centre of Dragash/Dragaš Dr. Besim Zogaj Tel: +381 29 269 006 Director E-mail: [email protected] Family Health Care Centre of Malishevë/Mališevo Mr Ridvan Mazreku Tel: +381 29 173 416 Director E-mail: [email protected] Family Health Care Centre of Mamushë/Mamuša Dr. Agim Kadiri Tel: +381 29 276 122 Director E-mail: [email protected] Family Health Care Centre of Rahovec/Orahovac Dr. Hajrush Bajraktari Tel: +381 29 271 031 Director E-mail: [email protected] Family Health Care Centre of Suharekë/Suva Reka EDUCATION SOPs I – Identification SOPs III – Further Assistance and Social Inclusion Responsible body/ agency Level Contact person Contact details Ministry of Education, Science and National Ms Merita Jonuzi St. Agim Ramadani N.N. - 10 000 Prishtinë Technology, Coordinator of Human Rights Unit Tel: +381 38 212 004 Human Rights Unit E-mail: [email protected] Office of the General Secretary Municipal Education Departments Local Specified below per municipality Specified below per municipality in Ferizaj/Uroševac region Mr Agim Berisha Municipality Assembly of Ferizaj Director St. Dëshmorët e Kombit N.N. Department of Ferizaj/Uroševac 70000 Ferizaj/Uroševac Mob: +377 44 202 058 Tel: +381 290 324 304 Fax: +381 290 320 407 E-mail: [email protected] [email protected] Mr Nersim Drenjani Municipality Assembly of Hani i Director Elezit/Đeneral Janković Department of Hani i Elezit/Đeneral St. Dëshmorët e Kombit N.N. Janković 71510 Hani i Elezit/Đeneral Janković Mob: +377 44 227 458 Tel: +381 290 385 105 E-mail: [email protected] Mr Azem Guri Municipality Assembly of Kaçanik/Kačanik Director St. Demush Bilalli N.N. - 71000 Kaçanik/Kačanik Department of Kaçanik/Kačanik Mob: +377 44 193 941 Tel: +381 290 380 835 E-mail: [email protected] Mr Sadik Ymeri Municipality Assembly of Shtërpcë/Štrpce Director 73000 Shtërpcë/Štrpce Department of Shtërpcë/Štrpce Mob: +377 44 631 022 E-mail: [email protected] Mr Nazmi Iballi Municipality Assembly of Shtime/Štimlje Director St. Tirana N.N. - 72000 Shtime/Štimlje Department of Shtime/Štimlje Mob: +377 44 199 124/283 546 E-mail: [email protected] [email protected] Municipal Education Departments Local Specified below per municipality Specified below per municipality in Gjilan/Gnjilane region Mr Bujar Nevzati Kompleksi i Shkollave të Mesme Director Mob: +377 44 132 050 Department of Gjilan/Gnjilane Tel: +381 280 323 458
3 E-mail: [email protected]; [email protected] Ms Fahrije Kryeziu Municipality Assembly of Kamenicë, DKA Director 38260 Kamenicë/ Kamenica Department of Kamenicë/Kamenica Tel: +381 280 371 550 Mob: +377 44 250 760 E-mail: [email protected] [email protected] Mr Momçillo Stojkoviq Municipality Assembly of Kllokot/Klokot Director Mob: +377 44 640 839 Department of Kllokot/Klokot E-mail: [email protected] Mr Adem Abazi Municipality Assembly of Novobërdë/Novo Director Brdo Novobërdë, DKA Departments of Novobërdë/Novo Brdo Tel: +381 38 576 123 Mob: +377 44 592 666 E-mail: [email protected] Mr Milivoje Jovanoviq Municipality Assembly of Partesh/Parteš Director St. Pasijan Department of Partesh/Parteš Mob: +377 49 779 008 E-mail: [email protected] Mr Zvonimir Vasiq Municipality Assembly of Ranillug/Ranilug Director Mob: +377 44 757 039 Department of Ranillug/Ranilug E-mail: [email protected] Mr Fehri Qerimi Municipality Assembly of Viti/Vitina, DKA Director St. Adem Jashari N.N. - 61000 Viti/Vitina Department of Viti/Vitina Mob: +377 44 480 904 E-mail: [email protected] Municipal Education Departments Local Specified below per municipality Specified below per municipality in Mitrovicë/ Mitrovica region Mr Ali Bejta Municipality Assembly of Mitrovicë/Mitrovica Director St. Vllezërit Dragaj Nr. 2 - 40000 Mitrovicë/Mitrovica Department of Mitrovicë/Mitrovica Mob: +377 44 272 072/836 262 Tel: +381 28 530 521 E-mail: [email protected] [email protected] Mr Jashar Lushtaku Municipality Assembly of Skenderaj/Srbica Director St. Shtëpia e Kulturës - 41000 Skenderaj/Srbica Department of Skenderaj/Srbica Mob: +377 44 192 512 Tel: +381 28 582 518 E-mail: [email protected] Mr Qerim Selimi Municipality Assembly of Vushtrri/Vučitrn Director St. Adem Jashari P.N. - 42000 Vushtrri/Vučitrn Department of Vushtrri/Vučitrn Mob: +377 44 176 219 Tel: +381 28 571 366 E-mail: [email protected] Municipal Education Departments Local Specified below per municipality Specified below per municipality in Pejë/Peć region Mr Smail Shala Municipality Assembly of Peja, DKA Director St. Mretëresha Teutë N.N. - 30000 Pejë/Peć Department of Pejë/Peć Mob: +377 44 249 265 Tel: +381 39 431 658 E-mail: [email protected] Ms Silvana Haxhikadrija Pallati i Kulturës Gjakovë N.N. Director 50000 Gjakovë/Đakovica Department of Gjakovë/Đakovica Mob: +377 44 418 750 Tel: +381 390 322 680/326 258 E-mail: [email protected] [email protected] Mr Qazim Maloku Municipality Assembly of Deçan, DKA Director 51000 Deçan/Dečan Department of Deçan/Dečan Mob: +377 44 134 143 Tel: +381 390 361 526 E-mail: [email protected] Ms Florije Bytyçi Municipality Assembly of Istog/Istok, DKA Director St. 2 Korriku N.N. - 31000 Istog/Istok Department of Istog/Istok Mob: +377 44 138 613 E-mail: [email protected]
4 Mr Qaush Krasniqi Sh.F.M.U. "Edmond Hoxha" Junik/Junik Director Tel: +377 44 253 219 Department of Junik/Junik E-mail: [email protected] Mr Ramiz Rrusta Municipality Assembly of Klina, DKA Director St. Abedin Rexha N.N. - 32000 Klinë/Klina Department of Klinë/Klina Mob: +377 44 201 299 Tel: +381 39 471 628 E-mail: [email protected] Municipal Education Departments Local Specified below per municipality Specified below per municipality in Prishtinë/Priština region Mr Halim Halimi Municipality Assembly of Prishtinë, DKA Director St. UÇK 2 - 10000 Prishtinë/Priština Department of Prishtinë/Priština Mob: +377 44 500 769/173 584 Tel: +381 38 233 575 E-mail: [email protected] [email protected] [email protected] Mr Arsim Mehmeti Municipality Assembly of Gllogoc/Glogovac, Director DKA - St. Fehmi Lladrovci N.N. Department of Gllogoc/Glogovac 13000 Gllogoc/Glogovac Mob: +377 44 207 448 Tel: +381 38 584 100 E-mail: [email protected] Mr Islam Shabani Mob: +377 44 234 770 Director Tel: +381 536 087 Department of Fushë Kosovë/Kosovo Polje E-mail: [email protected] Ms Ilija Mladenovic Opstina Graçanicë/Gračanica Director 10500 Graçanicë/Gračanica Department of Graçanicë/Gračanica Mob: +377 49 776 703 E-mail: [email protected] Mr Nazmi Krasniqi Municipality Assembly of Lipjan/Lipljan, DKA Director St. Shqipëria N.N. - 14000 Lipjan/Lipljan Department of Lipjan/Lipljan Mob: +377 44 309 540 E-mail: [email protected] Mr Rexhep Zeka Municipality Assembly of Obilic/Obilić, DKA Director St. Durrësi N.N. - 15000 Obilic/Obilić Department of Obilic/Obilić Mob: +377 44 339 094/875 226 Tel: +381 38 560 340 E-mail: [email protected] Mr Nexhmi Rudari Municipality Assembly of Podujevë/Podujevo, DKA Director St. Zahir Pajaziti N.N. 11000 Podujevë/Podujevo Department of Podujevë/Podujevo Mob: +377 44 888 765 Tel: +381 38 571 227 E-mail: [email protected] Municipal Education Departments Local Specified below per municipality Specified below per municipality in Prizren/Prizren region Mr Nexhat Çoçaj Kompleksi i Shkollës Fillore "Adbyl Frashëri" Director Lagjja 28 Nëntori - 20000 Prizren/Prizren Department of Prizren/Prizren Tel: +381 29 244 481 Mob: +386 49 143 188/+377 44 143 188 E-mail: [email protected] Mr Hajri Ramadani Municipality Assembly of Dragash Director 22000 Dragash/Dragaš Department of Dragash/Dragaš Tel: +381 29 281 646 Mob: +377 44 410 124 E-mail: [email protected] Mr Isuf Morina Municipality Assembly of Malishevë/Mališevo Director St. Rilindja Kombetare N.N. - 24000 Malishevë/Mališevo Department of Malishevë/Mališevo Mob: +377 44 365 798 Tel: +381 29 269 003 E-mail: [email protected] Mr Cafer Morina Municipality Assembly of Mamushë/Mamuša Director 20450 Mamushë/Mamuša Department of Mamushë/Mamuša Mob: +377 44 120 312/540 660 Tel: +381 29 273 049 E-mail: [email protected]; [email protected]
5 Ms Besa Hoxha Beqiri Municipality Assembly of Rahovec/Orahovac Department of Rahovec/Orahovac St. Xhelal Hajda Toni N.N. - 21010 Rahovec/Orahovac Tel: +381 29 276 943 Mob: +377 44 204 076 E-mail: [email protected] [email protected] Ms Sahadete Kuqi Municipality Assembly of Suharekë/Suva Director Reka -St. Brigada 123 N.N. - 23000 Suharekë Department of Suharekë/Suva Reka Tel: +381 29 271 295 Mob: +377 44 356 167/187 055 E-mail: [email protected]; [email protected]
6 Transnational Contacts
Contact lists of regional and international anti-trafficking stakeholders are a key part of any Transnational Referral Mechanism (TRM). They are fundamental tools for providing timely and proper support and assistance to trafficked persons at any stage of their identification, assistance, return, and participation to the criminal and civil proceedings. TRM contact list must be regularly updated to ensure smooth transnational communication and effective cross-border cooperation. This list of contacts covers the countries of South-East Europe and is updated as of August 2012.
ALBANIA TRM SOPs Responsible Body Contact Details Ministry of Interior Ms Irena Taga Anti-trafficking Unit Director Tel & Fax: +355 4 2269 404 Tirana Mob: + 355 69 41 09 117 NIT Coordinator E-mail: [email protected] [email protected]
State Labour Inspectorate Mr Shkëlqim Tarelli Tirana Specialist Mob:+ 355 67 29 16 724 Identification + 355 69 22 82 999 E-mail: [email protected] [email protected]
Different & Equal (D&E) NGO Ms Marjana Meshi/Muslia, Tirana Executive Director Tel:+ 355 4 2254 532 Assistance and Social Inclusion Mob:+ 355 69 20 88696 E-mail: [email protected]
State Police Mr Genc Merepeza Border and Migration Department Chief Directorate of Operational Services Tel:+ 355 4 227 9255 Return Green Border Sector Fax:+ 355 4 2279 263 Tirana Mob:+ 355 69 41 02 153 E-mail: [email protected]
Serious Crimes Court Ms Erviola Stoja Tirana Prosecutor Criminal and Civil Proceedings Mob:+ 355 69 41 13 270 E-mail: [email protected]
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BOSNIA and HERZEGOVINA Responsible Body TRM SOPs Contact Details
- Identification Office of the National Anti- Trafficking Office of State coordinator for combating trafficking and - First Assistance and Coordinator illegal migration in BIH Protection Sarajevo Address: Greece and Bosnia and Herzegovina friendship - Further Assistance and Social Building, 12th floor; Office nr 1224 Inclusion Trg BIH 1, 71000 Sarajevo - Assisted Voluntary Return or Tel/fax: +387 33 492 454 Resettlement + 387 33 710 531 - Criminal and Civil E-mail: [email protected] Proceedings
Regional contact points: State social services for referral of trafficking cases Name, city Telephone Mobile Fax
Ministry of Labour, Social Affairs, and Equal Opportunities General of State Social Services + 355 4 4503802 + 355 672082050 + 355 4 4503802 Mr Mihal NAÇO Director Tirana
Tirana State Social Services + 355 68 21 35 36 + 355 4 2348 654 + 355 4 2348 645 Mr Lulzim KONÇI + 355 69 20 74 135
Berat State Social Services + 355 322 35 610/ 322 34141 + 355 68 40 70 408 + 355 32 234141 Ms Luljeta TAVANI
Gjirokastër State Social Services + 355 84 264557/ 084265331 + 355 69 40 048 81 + 355 84 265331 Mr Mite MEJDI
Vlorë State Social Services + 355 33 227891 + 355 69 20 940 89 Mr Ylber BRAHIMAJ
Fier State Social Services + 355 34 224567/ 34 23638 + 355 68 26 052 32 + 355 34 223638 Mr Aleksandër SHANAJ
Elbasan State Social Services + 355 69 54 240 95 + 355 54 52246 Ms Brunilda DULJA
Durrës State Social Services + 355 52 226096 + 355 67 20 45 009 Ms Marjana HAMITI
Kukës State Social Services + 355 24 223287/ 24 24562 + 355 68 20 95610 + 355 24 24562 Mr Shukri MEHMETI
Dibër State Social Services + 355 212 83279/ 21 82157 + 355 68 27 77856 + 355 21 82157 Mr Shukri SHEHI
Lezhë State Social Services + 355 212 52547/ 21 53586 + 355 67 20 37 297 + 355 21 53586 Mr Gjergj LULAJ
Shkodër State Social Services + 355 222 48907/ 22 48907 + 355 66 65 129 68 + 355 22 48907 Ms Mirela SHIROKA
Korçë State Social Services + 355 82 54 325 + 355 67 40 006 66 + 355 82 42539 Ms Marsel SULÇE
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BULGARIA
TRM SOPs Responsible Body Contact Details National Commission for Combating Address: Blvd. "G.M.Dimitrov” 52A, 1 floor, 1797 Sofia Trafficking in Human Beings Tel: +359 2 807 8050 Sofia +359 2 807 8052 Fax:+359 2 807 8059 E-mail: [email protected] Sector “Trafficking in Human Beings” Address: 133 Tsarigradsko shose Blvd, Sofia 1784 Directorate “Combating organised and Tel:+359 2 982 8038 serious crime” Fax:+359 2 988 5902 Identification E-mail: [email protected] Ministry of Interior Address: 1 Aleksander Malinov Blvd, Sofia 1715 Chief Directorate “Criminal police” Email: [email protected] Sofia International Organization for Migration Address: 145-B Knyaz Boris I St., Sofia 1000 (IOM); Sofia Tel:+359 2 93 94 774 E-mail: [email protected] National Commission for Combating Address: Blvd. "G.M.Dimitrov” 52A, 1 floor, 1797 Sofia Trafficking in Human Beings Tel: +359 2 807 8050 Sofia +359 2 8078052 Fax:+359 2 807 8059 E-mail: [email protected] First Assistance and NGO Animus Association Address: “Ekzarh Yossif” St. 85, 1000 Sofia Protection Sofia Tel/fax: +359 2 983 5205 +359 2 983 5305 Further Assistance and +359 2 983 5405 Social Inclusion Hotline: +359 2 981 7686 E-mail: [email protected]
International Organization for Migration Address: 145-B Knyaz Boris I St., Sofia 1000 (IOM) Tel:+359 2 93 94 774 Sofia E-mail: [email protected]
Assisted Voluntary National Commission for Address: Blvd. "G.M.Dimitrov” 52A, 1 floor, 1797 Sofia Return or Combating Trafficking in Human Tel: +359 2 807 8050 Resettlement Beings; Sofia +359 2 807 8052 Fax:+359 2 807 8059 E-mail: [email protected] Sector “Trafficking in Human Beings” Address: 133 Tsarigradsko shose Blvd, Sofia 1784 Directorate “Combating organised Tel:+359 2 982 8038 and serious crime” Fax:+359 2 988 5902 E-mail: [email protected]
Chief Directorate “Criminal police”; Address: 1 Aleksander Malinov Blvd, Sofia 1715 Ministry of Interior Sofia Email: [email protected]
International Organization for Address: 145-B Knyaz Boris I str, Sofia 1000 Migration (IOM) Tel:+359 2 93 94 774 Sofia E-mail: [email protected]
Criminal and Civil National Commission for Address: Blvd. "G.M.Dimitrov” 52A, 1 floor,1797 Sofia Proceedings Combating Trafficking in Human Tel: +359 2 807 8050 Beings +359 2 807 8052 Fax:+359 2 807 8059 Sofia E-mail: [email protected] Supreme Cassation Prosecutor’s Address: 2,“Vitosha” Blvd, 040 Sofia Office; Sofia Tel: +359 2 9219 235 Fax: +359 2 9219 452
MACEDONIA TRM SOPs Responsible Body Contact Details Sector for Trafficking in Human Beings Mr Sande Kitanov and Illegal Migration Head of the Sector Ministry of Internal Affairs Address: Dimce Mircev bb, 1000 Skopje Skopje Tel: +389 2 3116280 Fax: +389 2 3142201 Mob: +38970323497 E-mail: [email protected] Office of the National Referral Ms Elena Grozdanova Mechanism State Councillor Ministry of Labour and Social Policy Address: Dame Gruev 14, 1000 Skopje Identification Skopje Tel: +389 2 3106 558 Mob:+389 70 311 726 E-mail: [email protected] Ms Svetlana Cvetkovska NRM Coordinator Address: Dame Gruev 14, 1000 Skopje Tel: +389 2 3129308 Mob: +38970498113 E-mail: [email protected]; [email protected] NGO Open Gate Ms Maja Varoslija Skopje Tel/fax:+389(0)2700107 E-mail: [email protected]; [email protected]
First Assistance and NGO For Happy Childhood Ms Verica Stamenkova Trajkova Protection Skopje Tel: +389 2 2615628 +389 22622491 Fax: +389 2 3118143 Mob: +38970227289 E-mail: [email protected] [email protected]
Sector for Trafficking in Human Beings Mr Sande Kitanov and Illegal Migration Head of the Sector Ministry of Internal Affairs Address: Dimce Mircev bb, 1000 Skopje Skopje Tel: +389 2 3116280 Fax: +389 2 3142201 Mob: +38970323497 E-mail: [email protected] Office of the National Referral Ms Elena Grozdanova Mechanism State Councillor Further Assistance and Ministry of Labour and Social Policy Address: Dame Gruev 14, 1000 Skopje Social Inclusion Skopje Tel: +389 2 3106 558 Mob:+389 70 311 726 E-mail: [email protected]
Ms Svetlana Cvetkovska NRM Coordinator Address: Dame Gruev 14, 1000 Skopje Tel: +389 2 3129308 Mob: +38970498113 E-mail: [email protected]; [email protected] Assisted Voluntary Return Sector for Trafficking in Human Beings Mr Sande Kitanov or Resettlement and Illegal Migration Head of the Sector Ministry of Internal Affairs Address: Dimce Mircev bb, 1000 Skopje Skopje Tel: +389 2 3116280 Fax: +389 2 3142201 Mob: +38970323497 E-mail: [email protected]
Ministry of Internal Affairs Sector for Border Mr. Jovance Asprovski Affairs Address: Dimce Mircev bb, 1000 Skopje Skopje Tel: +389 2 3238034 Fax: +389 2 3143335 Mob: +38970364370 E-mail: [email protected]
Transit Centre Mr. Pero Sareski Skopje Tel/fax: +389 2 3142613 Mob: +38970276022
Reintegration Office of the National Referral Mechanism; Ms. Elena Grozdanova Ministry of Labour and Social Policy; Skopje State Councillor Address: Dame Gruev 14, 1000 Skopje Tel: +389 2 3106 558 Mob:+389 70 311 726 E-mail: [email protected]
Ms. Svetlana Cvetkovska NRM Coordinator Address: Dame Gruev 14, 1000 Skopje Tel: +389 2 3129308 Mob: +38970498113 E-mail: [email protected]; [email protected]
NGO Open Gate; Skopje Ms Maja Varoslija Tel/fax:+389(0)2700107 E-mail: [email protected]; [email protected]
NGO For Happy Childhood; Skopje Ms Verica Stamenkova Trajkova Tel: +389 2 2615628 +389 22622491 Fax: +389 2 3118143 Mob: +38970227289 E-mail: [email protected]; [email protected] Department for prosecution of Ms Vilma Ruskovska perpetrators for criminal acts concerning Mob:+38970367395 Organized Crime and Corruption E-mail [email protected] Public Prosecution Skopje
Ministry of Internal Affairs Department for Mr Ljupco Fidanovski Protection of Witnesses Tel: +389 2 3225765 Criminal and Civil Skopje Fax: +389 2 3142277 Proceedings Mob: +38970330347 E-mail: [email protected]
Sector for Trafficking in Human Beings Mr Sande Kitanov and Illegal Migration Head of the Sector Ministry of Internal Affairs Address: Dimce Mircev bb, 1000 Skopje Skopje Tel: +389 2 3116280 Fax: +389 2 3142201 Mob: +38970323497 E-mail: [email protected]
CROATIA TRM SOPs Responsible Body Contact Details Identification Organized Crime Unit; Ministry of Interior; Ms Katrin Gluić Zagreb Tel: + 385 99 73 202 42 E-mail: [email protected]
First Assistance and Croatian Red Cross Ms Selma Golubović Protection Mobile teams Tel: + 385 99 3114 862 Zagreb E-mail: [email protected] Further Assistance and National Coordinator’s Office Ms Maja Bukša; Social Inclusion Office For Human Rights Operational Secretary of National Committee for Team Combating THB Zagreb Tel: + 385 1 48 77 660 Fax: +385 1 48 13 430 E-mail: mbuksa@ljudskaprava- vladarh.hr
Assisted Voluntary Return Illegal Migration Unit; Ministry of Interior Ms Lidija Pentavec or Resettlement Zagreb Tel: + 385 1 3788 559 Fax:+385 1 37 88 158 E-mail: [email protected] Criminal and Civil Croatian State Attorney Office Ms Marinka Orlić Proceedings Zagreb Deputy of Head State Attorney Tel: + 385 1 4591 951; E-mail: [email protected]
MOLDOVA TRM SOPs Responsible Body Contact Details
Identification Ministry of Social Protection Family and Ms Angela Caitaz Child Address: 1, Alecsandri str. Chisinau, MD National Coordination Unit of NRS* 2009 Chisinau Tel: +373 22 26 93 52 Tel/Fax: +373 22 72 72 74 E-mail: [email protected]
International Center “La Strada” Ms Victoria Docitcu Drop in Center Address: p.a.box 259 Chisinau, MD 2012 Chisinau Tel: +373 22 23 33 09 (Hotline) Tel: +373 22 23 49 06 Fax: +373 22 23 49 07 E-mail: [email protected]
First Assistance and Ministry of Social Protection, Family and Ms Angela Caitaz Protection Child Address: 1, Alecsandri str.Chisinau, MD 2009 National Coordination Unit of NRS* Tel: +373 22 26 93 52 Chisinau Tel/Fax: +373 22 72 72 74 E-mail: [email protected] [email protected]
IOM Mission to Moldova Chisinau Mr Alexandru Sofroni Address: 36/1, Ciuflea str. Chisinau, MD 2001 Tel: +373 22 23 29 40/23 29 41, ext.119 Mob: +373 60 24 72 22 Fax: + 373 22 23 28 62 E-mail: [email protected]
Further Assistance and Ministry of Social Protection, Family and Ms Angela Caitaz Social Inclusion Child Address: 1, Alecsandri str.Chisinau, MD 2009 National Coordination Unit of NRS* Tel: +373 22 26 93 52 Chisinau Tel/Fax: +373 22 72 72 74 E-mail: [email protected] [email protected]
IOM Mission to Moldova Mr Alexandru Sofroni Chisinau Address: 36/1, Ciuflea str. Chisinau, MD 2001 Tel: +373 22 23 29 40/23 29 41, ext.119 Mob: +373 60 24 72 22 Fax: + 373 22 23 28 62 E-mail: [email protected]
Assisted Voluntary Return National Coordination Unit of NRS*; Ms Angela Caitaz or Resettlement Ministry of Social Protection, Family and Address: 1, Alecsandri str.Chisinau, MD 2009 Child; Chisinau Tel: +373 22 26 93 52 Tel/Fax: +373 22 72 72 74 E-mail: [email protected] [email protected]
IOM Mission to Moldova; Chisinau Mr Alexandru Sofroni Address: 36/1, Ciuflea str. Chisinau, MD 2001 Tel: +373 22 23 29 40/23 29 41, ext.119 Mob: +373 60 24 72 22 Fax: + 373 22 23 28 62 E-mail: [email protected]
Ministry of Social Protection, Family and Ms Angela Caitaz Child Address: 1, Alecsandri str.Chisinau, MD 2009 National Coordination Unit of NRS* Tel: +373 22 26 93 52 Chisinau Tel/Fax: +373 22 72 72 74 E-mail: [email protected] [email protected]
Ministry of Interior Mr Alexandru Besleaga Centre to Combat Trafficking in Persons Address: 1, Alecsandri str. Chisinau, MD 2009 Criminal and Civil Chisinau Tel: +373 22 25 49 04 Proceedings Mob: +373 68 37 77 17
Fax: + 373 22 23 83 68 E-mail: [email protected]
IOM Mission to Moldova Mr Alexandru Sofroni Chisinau Address: 36/1, Ciuflea str Chisinau, MD 2001 Tel: +373 22 23 29 40/23 29 41, ext.119 Mob: +373 60 24 72 22 Fax: + 373 22 23 28 62 E-mail: [email protected]
* (National Referral System for Assistance and Protection of Victims and Potential Victims of Trafficking in Human Beings)
MONTENEGRO TRM SOPs Responsible Body Contact Details Police Directorate Department for Mr Marko Brajovic Suppressing Organized Crime Address: Bulevar Svetog Petra Cetinjskog 6, 20 000 Podgorica Podgorica Tel/fax: + 382 20 247 104 Mob: + 382 67 189 907 E-mail: [email protected]
Identification NGO “Montenegrin Women`s Lobby” Ms Aida Petrovic (Recovery and reflection) Coordinator Podgorica Address: Dalmatinska 5, 20 00 Podgorica Mob: + 382 69 454 606 E-mail: [email protected] NGO “Montenegrin Women’s Lobby” Ms Aida Petrovic Podgorica Coordinator Address: Dalmatinska 5, 20 000 Podgorica Mob: + 382 69 454 606 E-mail: [email protected]
Police Directorate; Unit for Suppressing Mr Goran Boskovic Illegal Migrations; Podgorica Senior Commissar of Police Department for Suppressing Illegal Migrations Address: Bul. Svetog Petra Cetinjskog bb, 20000 Podgorica First Assistance and Tel/fax: + 382 202 895 Protection E-mail: [email protected]
Ministry of Health Mr Radule Dragovic Podgorica Assistant to the Minister of Health Address: Rimski Trg b, 20 000 Podgorica Tel: + 382 20 234 053 Fax: + 382 20 242 762 Mob: +382 67 548 848, +382 67 275 560 E-mail: [email protected]
NGO “Montenegrin Women’s Lobby” Ms Aida Petrovic Podgorica Coordinator Address: Dalmatinska 5, 20 000 Podgorica Mob: + 382 69 454 606 E-mail: [email protected]
Ministry of Health Mr Radule Dragovic Further Assistance and Social Inclusion Podgorica Assistant to the Minister of Health Address: Rimski Trg b, 20 000 Podgorica Tel: + 382 20 234 053 Fax: + 382 20 242 762 Mob: +382 67 548 848, +382 67 275 560 E-mail: [email protected]
IOM Mission to Montenegro Ms Dusica Zivkovic, Podgorica Address: Cetinjski put bb, lamelaIa, III/45 Podgorica Tel: + 382 69 317 567 E-mail:[email protected]
Assisted Voluntary Return Police Directorate Mr Goran Boskovic or Resettlement Unit for Suppressing Illegal Migrations Senior Commissar of Police Department for Suppressing Illegal Podgorica Migrations Address: Bul. Svetog Petra Cetinjskog bb, 20000 Podgorica Tel/fax: + 382 202 895 E-mail: [email protected]
Prosecutor’s Office Ms Mira Samardzic Deputy Special Prosecutor for Fight against Organized Crime, Corruption and Terrorism Address: Ul. Slobode 20, 20 000 Podgorica Tel: +382 20 230 624 E-mail: [email protected]
Police Directorate Department for Mr Marko Brajovic Suppressing Organized Crime; Podgorica Address: Bulevar Svetog Petra Cetinjskog 6, 20 000 Podgorica Criminal and Civil Tel/Fax: +382 20 247 104 Proceedings Mob: +382 67 189 907 E-mail:[email protected]
NGO “Montenegrin Women`s Lobby”, Ms Aida Petrovic Recovery and reflection Coordinator Address: Dalmatinska 5, 20 000 Podgorica Mob: +382 69 454 606 E-mail: [email protected]
ROMANIA
TRM Measures Responsible Body Contact Details Identification Ministry of Administration and Interior National Agency against Trafficking in Persons (NAATIP) (MAI) Tel: + 40 21 311 89 82 + 40 21 31 33 100 (non-stop) Bucharest Fax: + 40 21 319 01 83 Mobile: +40 723 19 59 59 E-mail: [email protected] [email protected]
Directorate for Countering Organized Crime (DCOC)– Anti-Trafficking Unit Tel: + 40 21 310 05 28 Fax: + 40 21 310 05 22 E-mail: [email protected]
First Assistance and National Agency against Trafficking in Tel: + 40 21 311 89 82 + 40 21 31 33 100 (non-stop) Protection Persons (NAATIP) Bucharest Fax: + 40 21 319 01 83 Mobile: +40 723 19 59 59 E-mail: [email protected] [email protected]
ADPARE NGO E-mail: [email protected] Bucharest NAATIP Tel: + 40 21 311 89 82 or + 40 21 31 33 100 (non-stop) Bucharest Fax: + 40 21 319 01 83 Mobile: +40 723 19 59 59 Further Assistance and E-mail: [email protected] [email protected] Social Inclusion ADPARE NGO E-mail: [email protected] Bucharest Ministry of Foreign Affairs and diplomatic Tel: + 40 21 318 49 49 missions Bucharest Fax: + 40 21 319 68 69
Assisted Voluntary Return National Agency against Trafficking in Tel: + 40 21 311 89 82 + 40 21 31 33 100 (non-stop) or Resettlement Persons (NAATIP) Bucharest Fax: + 40 21 319 01 83 Mobile: +40 723 19 59 59 E-mail: [email protected] [email protected]
Directorate for Investigating Organised Crime Tel: +40 21 319 38 28 and Terrorism (DIICOT) within the Public Fax: +40 21 319 38 58 Ministry (PM) Criminal and Civil Bucharest Proceedings
Ministry of Justice Tel: + 40 21 314 40 19 Bucharest Fax: + 40 21 315 53 89
SERBIA
TRM SOPs Responsible Body Contact Details
Agency for Coordination of Protection of Tel:+381 11 3096745 Victims of Trafficking E-mail: [email protected]; Belgrade [email protected] Identification Border Police Directorate Tel: +381 11 311 76 79 [email protected] Ministry of Interior
Agency for Coordination of Protection of Tel:+381 11 3096745 First Assistance and Victims of Trafficking E-mail: [email protected] [email protected] Protection Belgrade
Agency for Coordination of Protection of Tel:+381 11 3096745 Victims of Trafficking E-mail: [email protected] [email protected] Belgrade
NGO ATINA Tel:+381 11 3220030; Belgrade E-mail: [email protected] Longer-Term Assistance
and Social Inclusion NGO ASTRA Tel: +381 11 26 35 114 Belgrade SOS hotline/fax: +381 11 33 47 817 E-mail:[email protected]
NGO Counselling Centre Against Family Tel: +381 11 27 69 466 Violence E-mail: [email protected] Belgrade
Agency for Coordination of Protection of Tel:+381 11 3096745 Victims of Trafficking Assisted Voluntary Return or E-mail: [email protected] [email protected] Belgrade Resettlement
Criminal and Civil Ministry of Justice Address: Nemanjina 22-26, Belgrade Proceedings Tel:+381 11 3616 381 Tel:+381 11 3616 572