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House of Maybank Corporate Business Our Regional Strategic Group Chairman’s President’s Financial Profile Model of Footprint Business Corporate Message Message Highlights the Bank Units Structure CONTENTS Group A Review Audited Corporate Corporate of 2019 Financial 01 Profile 11 Structure 18 Operations 71 Statements Business Model Chairman’s Our Our Corporate 05 of the Bank 12 Message 28 Leadership 136 Responsibility Our Regional President’s Corporate Products 06 Footprint 14 Message 35 Governance 140 and Services Strategic Financial Risk Branch 08 Business Units 17 Highlights 47 Management 146 Network 2 Maybank Philippines, Inc. A Review Our Corporate Risk Audited Our Products Branch of 2019 Leadership Governance Management Financial Corporate and Services Network Operations Statements Responsibility THIS IS OUR MAYBANK: OUR FUTURE Our digitalization efforts are focused on one simple purpose: to delight our customers by simplifying their lifestyles. 2019 Annual Report 1 Corporate Business Our Regional Strategic Group Chairman’s President’s Financial Profile Model of Footprint Business Corporate Message Message Highlights the Bank Units Structure As of 31 December 2019 Php 105.07 billion 73 Branches 3 Business Centers, 93 ATMs 1,310 Maybankers Asset size [29 Metro Manila, 26 Luzon, Onsite and Offsite serving more than 200,000 11 Visayas, 7 Mindanao] 13 Auto Lending customers nationwide including 1 Premier Centre Centers aybank Philippines, Inc. (MPI) is a full-service commercial bank, serving retail, Singapore, Indonesia, Philippines, Brunei Darussalam, Cambodia, Vietnam, Laos, Myanmar, commercial, and corporate clients. Thailand, Hong Kong SAR & People’s Republic of China, Uzbekistan, Pakistan, India, Saudi M MPI offers an array of financial services and products that include lending Arabia, United Arab Emirates, United Kingdom and the United States of America. The Group (personal loans, commercial loans, corporate loans), deposit-taking, electronic banking, credit offers an extensive range of products and services, which includes consumer and corporate card, cash management services, remittances, trust and fiduciary accounts, banking, investment banking, Islamic banking, stock broking, insurance and takaful and and treasury products and services. asset management. With over 20 years of operations in the Philippines, the bank has primed itself for With a deep understanding of the ASEAN markets, Maybank takes a leading role in providing exceptional service to its clients. MPI is present in all the three major islands of driving economic growth and helping communities develop across the region, going beyond the Philippines, with 73 branches nationwide and 93 offsite and on-site ATMs. financial services, with focus on areas where Maybank can make a significant difference in MPI is a member of the Maybank Group, one of Asia’s leading banking groups and fulfilling customers’ ambitions and driving financial inclusion while supporting business, Southeast Asia’s fourth largest bank by assets. The Maybank Group is present in Malaysia, big and small, succeed in ASEAN and beyond. 2 Maybank Philippines, Inc. A Review Our Corporate Risk Audited Our Products Branch of 2019 Leadership Governance Management Financial Corporate and Services Network Operations Statements Responsibility Our Our Core Teamwork We work together as a team based Vision Values on mutual respect and dignity. Be the preferred financial solutions Our T.I.G.E.R. values serve as guiding provider in the target markets and principles to encourage practices that communities we commit to serve. collectively form our unique culture. Integrity We are honest, professional and To be a focused bank with a strong Our T.I.G.E.R. values define what we ethical in all our dealings. position in Auto Finance, the mid-tier believe in and what we stand for. Corporate segment, Wealth Management, Retail SME and Digital Banking. Growth We are passionate about constant improvement and innovation. Excellence & Efficiency We are committed to delivering outstanding performance and superior service. Our Mission Relationship Building We continuously build long-term To humanise financial services. and mutually beneficial partnership. 2019 Annual Report 3 Corporate Business Our Regional Strategic Group Chairman’s President’s Financial Profile Model of Footprint Business Corporate Message Message Highlights the Bank Units Structure Our Brand Brand Brand Promise Drivers Personality The Maybank brand is all about one simple, powerful The Brand Drivers define the Maybank way of doing When it comes to brand expression and how we speak and unique idea: Humanising Financial Services. things, how we translate our values into action. to the outside world, all of Maybank must be seen, The Maybank brand is built by Maybankers, each having They help us deliver ‘Humanising Financial Services’ heard and felt as one through a consistent brand personality. a vital role to play in delivering this brand promise, building through our behavior. They are about the way we treat each the brand everyday through actions and decisions that aim other and the way our customers expect to be treated. Courageous to differentiate us from our competitors and peers. Maybank stands for confidence and conviction, Do the Right Thing conveying strength, determination and leadership. Treat others in the way you would want to be treated if you were in their place – with fairness, honesty and clarity. Genuine Maybank is honest, sincere and up front – what you Delivery Not Just Promise see is what you get. Honoring commitments and fulfilling promises is the only way to build trust and mutual respect. Creative We question the given. We go beyond the obvious Being at the Heart of the Community to develop new and innovative ideas. We delight in Actively contribute to help build and support communities delivering valuable solutions. around you, be they your colleagues, customers or our broader society. Empathetic We always listen to what is being said and what is Flexibility Within a Framework being implied. We understand our customers by Be flexible in your approach to resolving issues while putting ourselves in their shoes. keeping within the agreed guidelines. Collaborative Building Long-Term Sustainable Relationships We take pride in working together, both internally Nurture relationships based on trust so that mutual and externally, to deliver the best possible solutions, commitment and benefit is assured over the long term. support and advice. 4 Maybank Philippines, Inc. A Review Our Corporate Risk Audited Our Products Branch of 2019 Leadership Governance Management Financial Corporate and Services Network Operations Statements Responsibility BUSINESS MODEL OF THE BANK Our Capitals Our Key Strategies Our Stakeholders v Financial Capital Together with Maybank Group we live to deliver our mission of Shareholders P P We are driven by revenue growth, Humanising Financial Services. Maybank Philippines is keen on We continue to enhance performance sustainable balance sheet growth these imperatives in unlocking opportunities and creating value and efficient operations to provide and growing deposits and loans. to the community we serve: sustainable returns to our shareholders. Manufactured Capital We are at the Heart of the Community. Customers We have our reliable branch network We continue to thrive to provide fair and just financial We focus on providing next-generation and enhanced digital infrastructure services, responsibly growing our business together customer experience to fulfill our to support our delivery system. with our customers. We prudently safeguard the assets customers’ financial needs. that were entrusted to us. Human Capital Community We are an organisation comprised We Make Banking Convenient. We, together with the Maybank of high performing Maybankers and We deliver frictionless customer experience by continuously Foundation and Group CSR, strive to management with diverse expertise understanding our customers’ needs and delivering the identify programs across the country that empowered by our core values. right solutions at the right moment through our enhanced will have most impact and sustainable digital capabilities and improved branch network. results to help local communities. Social & Relationship Capital We have a network and relationships We Are Agents of Success. Regulators with the communities that we We provide enterprises with business solutions through We uphold to the highest standards, operate in. our regional capabilities to support their growth ensuring that our culture and practices and advancement. evolve together with the changing regulatory environment to ensure We Live Up to our T.I.G.E.R. Values. sustainability of our business for the We create a high-performing and credible organisation people and the community we serve. by anchoring our beliefs and practices on our strong T.I.G.E.R values. Employees We ensure our people share our We Are Future Ready. determination in providing positive We continue to build our work force and attract value impact in the community through our driven new talents. While continuously building employee development programs, rewards competencies employees capabilities to ensure that system and exciting working environment. we are future ready to support our business growth requirement. 2019 Annual Report 5 Corporate Business Our Regional Strategic Group Chairman’s President’s Financial Profile Model of Footprint Business Corporate Message Message Highlights the Bank Units Structure
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