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RTA Sustainability Report 2017 Sustainability Report 2017 Roads and Transport Authority GRI Standards Report His Highness Sheikh Mohammed Bin Rashid Al Maktoum Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum Crown Prince of Dubai and Chairman of the Executive Council His Highness Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum Deputy Ruler of Dubai and Vice Chairman of the Executive Council Content 1. Foreword – Director General’s message 1 2. Sustainability at RTA 3 2.1 About RTA 5 2.2 Corporate Governance 11 2.3 Stakeholder engagement, materiality assessment and the Sustainable 19 Development Goals 3. Driving innovation at RTA 25 3.1 Case Study: EC3 29 3.2 Case Study: Air Taxi 31 4. Managing our impact on Environmental Sustainability 35 5. Shaping better Social Sustainability 57 6. Supporting Economic Sustainability 83 7. About the report 91 8. Index and Awards 95 From the Director General and Chairman of the Board of Executive Directors His Excellency Mattar Al Tayer Director General and Chairman of the Board of Executive Directors Over the past 13 years RTA has redefined the dynamics of transportation in the Emirate of Dubai. Our mission is to develop integrated and sustainable The 2017 RTA Sustainability Report, our third annual transport systems and provide excellent services report, builds on the achievements to date and is to all stakeholders. We support Dubai’s ambitious evidence of our commitment to implement sustainability growth plans by preparing policies and legislation, throughout the organisation, and communicates our adopting technologies and innovative approaches, long-term sustainability vision. Through this report we and implementing world-class practices and highlight our efforts to improve performance across standards. It is imperative for us at RTA to economic, environmental and social parameters. Last consistently deliver high quality infrastructure and year we were one of the world’s first organisations in transportation to support and enhance one of the the roads and public transportation sector to report fastest growing cities in the world. In doing this, our performance in accordance with world recognised we adhere to the vision of HH Sheikh Mohammed GRI Sustainability Reporting Standards. This year we bin Rashid Al Maktoum, Vice President and Prime have continued to report according to GRI standards to Minister of the UAE, and Ruler of Dubai, to promote strengthen our stakeholders’ and customers’ trust in RTA the sustainable development of the Emirate. as a sustainable public institution. 1 102-14 Our Strategic Goals’ were revised in 2017 to highlight has a target to increase non fare box revenue from our commitment to sustainability. We seek to fulfil the current 17% to 27% by 2030. We have also this commitment by ensuring that all our projects invested heavily in breakthrough autonomous meet sustainable criteria and minimize negative technology such as the Air Taxi, which we believe environmental, economic and social impacts. is a key milestone transforming Dubai into the smartest city worldwide. In addition, this year We are ensuring that we align ourselves to initiatives we achieved an increased savings of 13% over such as the UAE Vision 2021 and Dubai Vision 2021, the annual target through our energy and green amongst others, which place a great emphasis on economy projects. environmental sustainability. We are investing over AED 15 billion in sustainable infrastructure for With this, I present to you RTA’s Sustainability EXPO 2020 to ensure we meet the needs of the Report for 2017, which sets out our major 25 million visitors to the EXPO. From an environmental achievements and progress, and I welcome you to perspective, this year we have been able to save over join us on this journey. AED 22 million through our energy and environmental initiatives. These include initiatives such as our aim to Best Wishes convert 50% of our fleet to electric / hybrid by 2021, Mattar Al Tayer and the addition of premium electric Tesla limousines to our fleet. Director General and Chairman of the Board of Executive Directors Furthermore, our social initiatives are focused on addressing the needs of the different parts of our society and raising the overall quality of life in Dubai. We therefore adhere entirely to the declaration of HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, in relation to the year 2017 as The Year of Giving in the UAE. To emphasize our commitment towards sustainability, we launched seven initiatives in the 2017 in response to the declaration, including the “Disabled Wheel Chair” which aims to improve the mobility of people of determination and enables them to lead a more independent life. As a testament to the work undertaken, RTA was named the Best Government Entity in Most Disabled-Friendly Entity by the Dubai Government Excellence Program. In 2017, our annual expenditure on social and community development projects was almost AED 14 million. Furthermore, we initiated 110 corporate social responsibility projects, which is a significant increase compared to 40 projects 2016. For example, our “Global Contributions” initiative assisted students in a number of poor countries with the provision of school buses and bicycles to facilitate school transportation and were undertaken in coordination with international charity organisations such as UNICEF and UNHCR. As a result of these initiatives and projects, more than 2.9 million people worldwide were positively influenced. We also launched the RTA Foundation in 2017, with the aim to deliver community-benefiting charitable services and initiatives in the field of transport for individuals or parties without seeking profits. With ‘Financial Sustainability’ as one of our strategic goals, we work to optimize investments, reduce costs and increase revenues across all networks, infrastructure and services provided by RTA. Our investment strategy 102-14 2 Sustainability at RTA 3 4 About RTA The Roads and Transport Authority Dubai and other Emirates of the Our responsibilities include: (RTA), Dubai was established UAE and neighboring countries in in 2005 as a result of the order to provide an effective and government’s push to provide an an integrated transport system advanced transport network for the capable of achieving Dubai’s vision Buses Taxis people of Dubai. It is a government and serving the vital interests of public transportation authority the Emirate. tasked with enhancing the public transport facilities and improving RTA constantly strives to develop roads across the Emirate to make an efficient and safe public travel safer and smoother. transportation system for the residents of Dubai, while at the Marine Rail Projects RTA is responsible for planning, same time improving our capabilities Transport overseeing and maintaining the and services in meeting emerging roads, rail and marine transportation public needs and demands. networks in the city as well as planning and providing the requirements of transport between Roads Roads Beautification Engineering Commercial Roads and Ads on the Parking Right of Way Inter-City Registration Transport and Licensing 5 102-1, 102-2, 102-3, 102-4, 102-5, 102-6, 102-7 We work on an agency model principle that helps us simplify the distribution of responsibilities and targets and also the decision-making processes at large. Each of these sectors/agencies are chaired and managed by an appointed Chief Executive Officer, responsible for managing the respective business operations. Strategy and Corporate Governance (SCG) Sector Corporate Administrative Support Services (CASS) Corporate Technology Support Services Sector (CTSS) Public Transport Agency (PTA) Traffic and Roads Agency (TRA) Rail Agency (RA) Licensing Agency (LA) Dubai Taxi Corporation (DTC) 102-1, 102-2, 102-3, 102-4, 102-5, 102-6, 102-7 6 Strategy and Corporate Governance (SCG) Sector Corporate Technology Support Services Sector (CTSS) The framework of the SCG Sector has been At CTSS our mission is to: structured to: • Maximize the use of innovative technology to assist • Expand the efficient functioning of the various our services. Focus on providing state of the art departments while simultaneously enabling integrated technology solutions. In line with our operational flexibility. “Advanced RTA” goal, we envision ourselves as a • The sector guides the fundamental management of sector that exemplifies the qualities of innovation, the departments and serves as a coordinating body in quality and excellence. terms of communicating RTA’s strategy. • Work towards aligning our goals with the objectives • The sector functions on a mission of “providing a safe defined under the national development agendas and sustained road and transport system through such as the Smart Government Plan, Dubai Smart City planned research, forecasting and creative initiatives”. Plan, Expo 2020 and the Dubai 2021 Plan. • Our SCG Sector consists of the following seven • The following departments fall under the purview of departments: CTSS: — Strategic Planning — Technology Strategy and Governance — Development and Corporate Performance — Information Technology — Commercial and Investment — Smart Services — Legal Affairs — Automated Collection System. — Safety and Risk Regulation and Planning — Assets Management — Knowledge and Innovation. Corporate Administrative Support Services (CASS) Public Transport Agency (PTA) Corporate Administrative Support Services (CASS) Public transit is an integral
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