______Ticket: # 567550 - Comaint for damages against Comcast Date: 10/3/2015 10:29:47 AM Received via: Internet City/State/Zip: Alpharetta, Georgia 30022 Company Complaining About: Comcast ______Description Requested a transfer in service a week prior to moving. Advised by rep, I could do self install on move in date of October 1, 2015. Advised rep, I'm full-time student and need the service. Also advised, husband is a video game designer that works from computer. The day before our move in date, called to see if we could pick up additional box for mother n law and advised, can not do self install because prior customer didn't have Comcast. Escalated to supervisor with no resolve of them fixing their error. Called Comcast corporate office and I was told a supervisor would call me the following day no later than noon. I Advised I couldn't wait that long because I'm a student in college and our classes last 4 weeks long. I'm in my first week of this class. If I miss a week of class, it's an automatic withdrawal and I would have to bill comcast to retake the class which costs close to $2000.00. In addition, my husband is a video game designer that works from his computer, so the urgency was stated clearly from day 1. I then called Mr. Reese at the Franchise Authority who reached out to the company, but eventually told me he had done all he could by leaving the company several messages. On the 1st, I got two unidentified calls, one @ 10:31 with no caller ID and no message left. The 2nd call came @ 12:43pm with a blank message left. I made several calls after those calls that day with different reps in the corporate office who all made promises to see this through. I have yet to speak with a supervisor from the corporate office although we've received calls from a outsource company trying to see if the could install me sooner, but they were extended out too far according to the rep and then I got a call from a rep, not a supervisor in the corporate office yesterday, Friday the 2nd with no resolve as well. I need to see how my husband and I can recover from the monetary damages this company has caused. Their lack of concern is unbelievable. I am a disabled Veteran that served this country and the least I ask for is service, and I'm not getting that.
______Ticket: # 567556 - Comcast tv and internet Date: 10/3/2015 10:33:58 AM Received via: Internet City/State/Zip: Huntsville, Alabama 35824 Company Complaining About: Comcast ______Description My internet and tv service continually goes out. Technicians have been out multiple times but no permanent solution has worked.
______Ticket: # 567665 - Data Caps Date: 10/3/2015 11:40:54 AM Received via: Internet City/State/Zip: Miami, Florida 33165 Company Complaining About: Comcast ______Description Comcast is putting a cap an a unlimited resource data and is then charging to be able to use more. These caps and charges should not be allowed. In today's age people are using services like Netflix, Hulu, HBO GO and are using more and more data. Comcast wants to double dip by having customers pay, then having services like Netflix, and then on top of that charging overages when again data is an unlimited resource.
______Ticket: # 567679 - Stealth Data Caps and Unlawful Internet Segregation Date: 10/3/2015 11:45:15 AM Received via: Internet City/State/Zip: Goose Creek, South Carolina 29445 Company Complaining About: Comcast ______Description The data cap in my area is 300 GB/Month. My internet speed is 50 Mbps. It would take me less than 20 hours to burn through 300GB of data at a constant use. There is no point in my family using netflix, hulu, or amazon prime, because I am forced to keep the content at less than 15 hours per MONTH. These data caps when instituted everywhere will completely devastate the streaming market as it already has in my home.
I tried switching to a different service, but comcast is the sole inheriting ISP (Internet Service Provider) in my area. Nobody else will touch their "turf". I have no freedom to switch services, and no freedom to watch as my service would be turned off if i go over 500GB of data, which at the speed I am receiving would be less than 40 hours, or a normal adult work week.
Please for the love of all things sacred, help the consumers get the unlimited data back that we deserve.
______Ticket: # 567685 - XFINITY INTERNET DATA PLAN Date: 10/3/2015 11:46:18 AM Received via: Internet City/State/Zip: Miami, Florida 33177 Company Complaining About: Comcast ______Description Comcast is planning to implement a data plan per month for a 300 gb. This is unacceptable due to there is not another company with similar internet speed, therefore this company is abusing of their monopoly than they have on the market with no competitor and doing whatever they want. I was checking my data usage and is more than 800 gb per month, due to I have a family of 5 on my household, with 5 computers, smartphones, and tablets, connect to the internet, plus the regular streaming on Netflix and games. I have been monitoring this usage since june of this year , due to I heard Comcast will do this to us. That is a lie on the letter than they send me saying than the average household don't make more than 300 gb per month. I have been on several blogs regarding this matter and people is very upset about this scam than Comcast will be implementing shortly. I understand a company can increase prices but this is a internet monopoly and the FCC should do something about it. I don't want to be charge with this new fees, bottom line. There is not where to go ...... Please FCC do something!!!!!!!!!!!!!!!!
______Ticket: # 567686 - Comcast Data "Plan" Date: 10/3/2015 11:46:23 AM Received via: Internet City/State/Zip: Miami, Florida 33182 Company Complaining About: Comcast ______Description In a move that Comcast calls fair, they are imposing a 300 gb "plan" that we did not elect, in which we pay more money for going over, that eliminates any incentive for using services we pay for, such as Netflix for movies, or Steam for games. This is compounded by the fact that work and school happen largely over the internet for me, forcing me to pay a premium to comcast to do work for classes that I paid for, use the netflix account I paid for, or download a video game I bought, allowing them to seemingly accumulate a pseudo-interest off of my work, school, and entertainment.
This is not fair, and it's even less so because I have no other feasible option, I am forced to comply with a company that (from cursory research) has an over 90% profit margin, and insists that their needs require this. Meanwhile, company's like google offer networks at a fraction of the price with 10 times the speed, but are unavailable to us.
As a tax-paying citizen of the United States, I'm really hoping the FCC takes a stand on this one (though I'll likely be a drop in the bucket with this message) and puts a stop to these Standard Oil- esque practices
______Ticket: # 567731 - Comcast data Usage Date: 10/3/2015 12:12:38 PM Received via: Internet City/State/Zip: Miami, Florida 33186 Company Complaining About: Comcast ______Description I think is unfair for many people that use the internet a lot ,now Comcast is giving us a cap limit of 300GB and making us pay 30 dollars more for an unlimited plan, In 3 days I already reached 139GB out of the 300GB limit,I think internet should not have a cap limit . Making us pay more is not correct because Comcast in Miami don't even have fiber optic.
______Ticket: # 567755 - internet cap Date: 10/3/2015 12:32:30 PM Received via: Internet City/State/Zip: Miami, Florida 33183 Company Complaining About: Comcast ______Description Every month I go over Comcast's stupid internet data cap. I pay for a service - why am I being limited?
______Ticket: # 567759 - Comcast 300 GB Data cap Date: 10/3/2015 12:33:26 PM Received via: Internet City/State/Zip: Deerfield Beach, Florida 33442 Company Complaining About: Comcast ______Description My home broadband was suddenly capped at 300GB and I consistently would go over 300GB in previous months. I have NO OTHER choice of provider in my area!
______Ticket: # 567761 - Price changing after insallation Date: 10/3/2015 12:33:42 PM Received via: Internet City/State/Zip: San Jose, California 95123 Company Complaining About: Comcast ______Description The salesman with Comcast / Xfiniti offered me a price of 49.95 / month for internet service and and TV. After equipment arrived and and installation completed by me and over the phone with the company rep, I notice the price increased to $66 and changed. The company refused to honor the price they sold me. It seem their tactic is to quot a price and change it after installation.
______Ticket: # 567787 - Comcast impacted our internet Date: 10/3/2015 12:47:14 PM Received via: Internet City/State/Zip: Snohomish, Washington 98296 Company Complaining About: Comcast ______Description Our internet was disconnected at approximately 4:30am PDT 9/30 2015. Finally was able to schedule a technician to my residence on Saturday, Oct 3rd. Technician discovered that another tech was dispatched by the local Comcast office to repair what was considered 'noise' on the coax connection. They inserted a filter to abate the noise (at the pole adjacent to my house), resulting in the disconnection of my cable modem to be able to receive signal from the Comcast headend. There was no notification, no notice on my door, no heads up at all.
______Ticket: # 567847 - Billing issue Date: 10/3/2015 1:31:35 PM Received via: Internet City/State/Zip: Arlington Heights, Illinois 60004 Company Complaining About: Comcast ______Description I learned yesterday from talking with Comcast's Internet Department (while discussing an internet problem I was having) that I have only been receiving their 25 Mbps internet service since 12/27/14, instead of the 75 Mbps internet service my bill shows that I should have receiving. They are now refusing to credit my account the $10.00 per month for the full 10 months (since 12/27/14) that I did not receive the service I was being charged for.
______Ticket: # 567858 - internet disconnect Date: 10/3/2015 1:44:43 PM Received via: Internet City/State/Zip: Huntsville, Alabama 35824 Company Complaining About: Comcast ______Description I have internet disconnect problem with Comcast Communication internet services for several weeks now. The frequency of the disconnect occurred two to three times within a couple of hours. Sometime, the internet will not recover for over an hour.
I hope you can help to resolve the issue.
Thanks,
(b) (6)
______Ticket: # 567868 - Comcast data caps in Florida. Date: 10/3/2015 1:52:42 PM Received via: Internet City/State/Zip: Miami, Florida 33157 Company Complaining About: Comcast ______Description Comcast is implementing a data cap on home internet service for any data usage over 300Gb a month. Prior to this change in service customers paid a set price for unlimited data usage, however now Comcast is offering a new 'unlimited data' plan for $30 above what consumers have previously paid. This tactic is nothing but extortion by Comcast. The FCC should require them to keep their previous unlimited data plans at their previous prices. With the severely limited choices of ATT or comcast as the only internet service providers in the area, comcast is taking advantage of it's near monopoly on services to implement a data cap and gouge customers for more money. In areas where Comcast has competition (i.e. all the area's where services such as Google Fiber exists) Comcast doesn't implement these data caps as it would put them at a competitive disadvantage. Comcast is only bringing the data caps to customers such as myself who live in area's where customers have no recourse but to accept that they have to pay an extra $30 for 'unlimited data' plans, where before unlimited data was included in the plan.
______Ticket: # 567886 - Internet Cap Date: 10/3/2015 2:07:15 PM Received via: Internet City/State/Zip: Hialeah, Florida 33012 Company Complaining About: Comcast ______Description The maleficent company called Comcast hasn't had enough with over pricing its terrible services but now they expect us to pay extra for going over the "limit" its the year 2015 every little thing we do requires internet and I will not restrict my families internet use because some money hungry company wants to milk its costumers more than it already does.
Sincerely, A concerned consumer in Florida
______Ticket: # 567898 - Comcast over-billing Date: 10/3/2015 2:14:46 PM Received via: Internet City/State/Zip: Bethesda, Maryland 20814 Company Complaining About: Comcast ______Description Comcast has over billed me $560. The company recognizes it's error, but is refusing to reimburse me, saying they will not reimburse errors made prior to 60 day. This is not fair, and cannot be legal.
______Ticket: # 567909 - Comcast Data Caps and throttled speed Date: 10/3/2015 2:18:34 PM Received via: Internet City/State/Zip: Troutdale, Oregon 97060 Company Complaining About: Comcast ______Description In my area, Comcast has started to cap internet usage at 300gb/month. Along with this, my speeds have been throttled when using Netflix, Hulu, or downloading any kind of games via Steam. I am supposed to receive up to 105mbs, on average my speeds top at 6.0 mbs
______Ticket: # 567928 - Comcast lies about the FCC Date: 10/3/2015 2:35:28 PM Received via: Internet City/State/Zip: Campbellsville, Kentucky 42718 Company Complaining About: Comcast ______Description When asking Comcast customer service why they have a data cap, they informed me that the FCC mandates that all ISP impose data usage caps on their customers. After doing some research, I have found that this was a lie. Another provider in my area does not impose a cap.
______Ticket: # 567934 - Comcast data caps Date: 10/3/2015 2:40:53 PM Received via: Internet City/State/Zip: Norcross, Georgia 30092 Company Complaining About: Comcast ______Description I am tired of us paying overages on our bill for data. I am very aware of how wired internet services work and know that while bandwidth is a limited resource DATA is not. We pay for 50 Mbps and get that. The blatant double-dipping of getting us to pay more when we actually use our service on a ridiculously low cap of 300gb in 2015 is an egregious act of abusing their monopoly position to try to prevent us from streaming shows and videos so we remain reliant on their cable subscription service. If you are going to continue to allow Comcast a blatant monopoly that is fine but they must not be allowed to extort money for things that cost them nothing while pretending it is ok.
______Ticket: # 567939 - Comcast Data Cap Date: 10/3/2015 2:45:33 PM Received via: Internet City/State/Zip: Campbellsville, Kentucky 42718 Company Complaining About: Comcast ______Description As i believe it to be an unfair practice among ISP's (Internet Service Providers), i would like to lodge a complaint again Comcast. They impose a data cap of 300 gigs per month. When asked why they impose this gap, they inform me that the FCC mandates this with IPS's nationwide. This, through research on the web as well as with you website (www.fcc.gov), has proven to be untrue.
______Ticket: # 567943 - Comcast Internet Service Date: 10/3/2015 2:52:11 PM Received via: Internet City/State/Zip: Homestead, Florida 33033 Company Complaining About: Comcast ______Description
October 3, 2015
To Whom It May Concern, I am beyond upset with the service that Comcast has provided my family and me for the last 4 months. We have had problems with both the cable and internet service since June and have called multiple times and the issue has never been fixed. We have gone about 3 week periods without internet or cable services. We called multiple times to set up appointments to have these issues resolved. We got to the point where we would call every day to have a technician come out and fix these issues. Every time we call we advise the representative that since we don’t have internet, we cannot use the Wi-Fi calling to answer the technicians call. They did come out several times and put a “band aid” on the situation and said the cables outside of our house had to be changed and buried. Due to the issues not being truly resolved we decided to go with DIRECTV for our cable service and kept the internet service with Comcast because unfortunately there isn’t any other internet service provider in our area. When DIRECTV technician came to our residence to install the services, He informed us that the cable to the internet was unplugged. He plugged the cable back in and told us the services were working properly now. This resolved our issue for about 3 weeks. After the 3 weeks, we have had about 3 to 5 technician come out to our residence and put a “band aid” on the problem and tell us another technician will come out to change the outside cables, burry them and fix our problem. When we call Comcast for assistance the representative do some “troubleshooting” and set up an appointment for a technician to come. Due to all this issues my family and I are beyond aggravated with Comcast and their lack of service. My family and I need Comcast to provide us with their “quality” internet service that we pay for monthly. Also, we learned from constant calling that Comcast now has a data cap of 250 GB which we were not notified about. When we signed up for Comcast, we were told we would always have unlimited data. Now, however, we are expected to pay an additional $30.00 a month on top of what we currently pay now. As a last resort my family and I have decided to reach out to the FCC, Better Business Bureau, and Comcast’s Office of the President for assistance with this matter.
Thank you in advance, The (b) (6) Family
______Ticket: # 567946 - comcast issue Date: 10/3/2015 2:55:56 PM Received via: Internet City/State/Zip: Noblesville, Indiana 46062 Company Complaining About: Comcast ______Description First of all my service of my Internet service was supposed to be turnew off completely in July 2015. They said if they would do so and to bring the equipment should be sent in. I would have been more than happy to turn in the equipment but it was charges almost 3 months on my bill. I called and filled a case with headquarters, I'm expecting a call back. I was also charged for a phone I never had for over a year.I feel that if you have been a loyal customer for over 7 years that you would get better customer service then I'm sorry and you still owe this in order for this to happen. I get better service from verizon over comcast. There prices is ridulous for what you get. We have upgraded 3 times and still don't have fast Internet nor does our computer or phones connect with 1 bar of signal. Our modem didn't work for over 6 montha were it wasn't working and still had been charged even though I tried to get it off the account at least 3 times or more. I would have to say I would rather go with a different company and expect that I would get my money's worth. When they have a promotion they don't call or send a email regarding its about to expire and then jack up the prices on you and it's already to late.I don't like the coustmer service I have recieved having problems after problems.
______Ticket: # 567948 - Comcast Data Cap Date: 10/3/2015 2:58:18 PM Received via: Internet City/State/Zip: Hollywood, Florida 33020 Company Complaining About: Comcast ______Description Unilaterally Comcast has imposed a Data Cap of 300 Gb in my household. I've been a customer for years always paying my bills ($80 Month) on time.
We are a big family and we watch Netflix and Sling on TV through Internet which is 1.5Gb per Hour in 1080p. we are going to hit the data cap before the 15th.
This measure has no rational reason since the cost for Comcast is basically ZERO, it is only a way to collect more money and put limits to the expansion of Internet TV.
Has been demonstrated innumerable times that Internet is a key element for progress and we are taking USA back to the 80's for no real reason. It's a shame that Comcast lobbying (17 Mill a year spent) is used to kidnap an entire country. Shame on them.
I would appreciate your intervention and see if you can put a stop to his. I'm sure they will listen to you.
Thanks in advance
______Ticket: # 567958 - Data Overage charges Date: 10/3/2015 3:05:26 PM Received via: Internet City/State/Zip: Hendersonville, Tennessee 37075 Company Complaining About: Comcast ______Description We believe that comcast is charging excessive overage charges for internet data usage. We use internet and internet based tv infrequently and are going over our 350GB data limit by 200-300GB a month equaling about 50$ extra per month.
______Ticket: # 568020 - Change in contract terms after contract was signed Date: 10/3/2015 3:39:54 PM Received via: Internet City/State/Zip: Weston, Florida 33327 Company Complaining About: Comcast ______Description Comcast has decided to change my contract terms just after 4 months it was signed by including a limit of 300 GB on my data usage. Notice came 3 weeks ago. After contacting Comcast several times I haven't able to get an answer. In the new clause introduced mid-term I will have to pay additional charges if using more than 300GB.
______Ticket: # 568089 - Comcast Data Caps Date: 10/3/2015 4:46:19 PM Received via: Internet City/State/Zip: Hallandale, Florida 33009 Company Complaining About: Comcast ______Description As I'm sure you know Comcast is starting data caps unless we pay another 30 dollars ontop of the 100 I already pay. I feel this is the beginning of price gouging especially since I don't even get the serves I pay for as it is.
______Ticket: # 568100 - Comcast 300 GB Cap Date: 10/3/2015 4:51:20 PM Received via: Internet City/State/Zip: Renton, Washington 98057 Company Complaining About: Comcast ______Description Please look into this. Seems borderline anti-competitive for a company of their size to be able to limit Internet usage and charge you more money. This is just done so you don't stream Netflix, etc and instead watch their programming.
There's no technical reason for them to be charging you for using more Internet on your own line. It's not like a cell phone company and shouldn't be billed like one.
This is not active in Washington State yet, but I can see it coming down the pipeline.
______Ticket: # 568140 - Xfinity service Date: 10/3/2015 5:38:33 PM Received via: Internet City/State/Zip: Murfreesboro, Tennessee 37130 Company Complaining About: Comcast ______Description When I signed up with xfinity service, I was never once told I had a data cap on my home internet service. I was actually alerted half way through the billing cycle stating that I had used up 300gb of data. I'm thinking to myself about my usage at home and all I really do is Netflix, facebook, and read news articles. I even checked my usage and it makes no sense to me. This data cap is also affecting my at home work. I am an employee at Apple as an at home advisor which requires an Internet connection. Xfinity has told me that I will be billed each time I go over this cap that I was never even aware of, or they will cut my service off. This is wrong! My work usage doesn't even use very much data! He company also stated they can't tell me what is using up the most data so that I can even cut back. I noticed at certain times of the day my speed will drop extremely slow, or my wifi connections will only work on one or two devices as if they were controlling my speeds. When I contacted xfinity about my internet speed, oddly enough the speed randomly went up to higher than I'd ever seen. It was almost as if they purposefully throttled my speeds to whatever they wanted to prove it was working when I contacted them, but that they lower it whenever they want.
______Ticket: # 568156 - Constant Internet service disruption Date: 10/3/2015 5:55:36 PM Received via: Internet City/State/Zip: Castro Valley, California 94546 Company Complaining About: Comcast ______Description Once again my internet service with Comcast has been disrupted. I believe it to be someone in the immediate neighborhood I have previously complained about, as some of the hacking occurs over WiFi. I believe it to be software related out controlled, because they usually announce what they are going to do a day ot so ahead, as they did last week. This is related to a hate/stalking crime I have been reporting for a few years, and it is getting significantly worse, without sign of resolution. Since I rely upon my Internet and the stability of my network, the non-stop hacking of my hardware, bombarding it with malware, choosing at least $5,000 to date, escalated this to a major hate crime, in my books. While I have reported this to my Sheriff, I have yet been able to provide what they consider to be adequate proof, although I have given them screen shots. IP addresses and offered Shark Bite logs. They simply tell me they do not have the resources. So, it has gotten significantly worse, with the perpetrator harassing me both verbally as well as through my devices and network. I am recently on disability, and they fail to respect that, rather continue to harass me, threaten to push me out of my house and take my internet down almost every 12 hours. I have been a Comcast client since 2001, and more someone sees it their duty to push me off the internet and into another package. In fact their latest threat was "the only way I'm going to resolve this is by cancelling Comcast and getting another provider.' So. Here I am.
______Ticket: # 568161 - Comcast Data Cap on Internet for Tucson, AZ Date: 10/3/2015 6:03:41 PM Received via: Internet City/State/Zip: Tucson, Arizona 85704 Company Complaining About: Comcast ______Description I am writing this complaint because of the data caps that Comcast has implemented to discourage use of streaming video in order to protect their monopoly on cable TV. The amount of data the cap is set to is arbitrary and they don’t provide a reasonable means of tracking or controlling usage. Broadband data is not a finite resource. It is not like they can run out of data. These data caps appear to be just price gouging their customers.
______Ticket: # 568205 - Comcast Data Plan Limited at 300Gb per month Date: 10/3/2015 7:08:51 PM Received via: Internet City/State/Zip: Hollywood, Florida 33019 Company Complaining About: Comcast ______Description Comcast Limited Internet Data at 300Gb per month, an unlimited internet data service account, without requesting and waiting for customer approval. I was notified 3 days after the downgraded plan started. The letter state that if I still want the unlimited data plan I have to pay $30 in addition to the existing monthly internet service fee. I called Comcast customer service and I talk and notify them that a complaint will be filed with FCC and I will pursue legal action against them because of this unauthorized change in the original unlimited data service agreement which has less then a year. This is a home Internet cable service and not an wireless-phone service. Is no competition for them in this area, except ATT, and the same people move from Comcast to ATT and back. These two companies charge the customers however they want because they have the monopol in this area. In Europe the same service cost less than $10 because is competition.
______Ticket: # 568231 - WiFi out for a week, no help from Comcast Date: 10/3/2015 7:32:08 PM Received via: Internet City/State/Zip: Eugene, Oregon 97405 Company Complaining About: Comcast ______Description After working well for 3 months, WIFI started going off and on. It might work in the morning but would go down during afternoon and evening. I called several times but after receiving different advice from different agents, it still wasn't working. I tried to make an appointment for a technician to come to location and see what was wrong and fix it. I was given 3 appointments but when I called back I found out they were canceled. I work online and this disruption of my WiFi is causing great stress and difficulties.
______Ticket: # 568232 - Comcast data capping Date: 10/3/2015 7:40:12 PM Received via: Internet City/State/Zip: Miami, Florida 33165 Company Complaining About: Comcast ______Description Comcast as of October 01, 2015. Has started to monitor, and cap my internet data.
______Ticket: # 568257 - Comcast Modem Rental Fees for Customer Owned Modems Date: 10/3/2015 8:06:19 PM Received via: Internet City/State/Zip: Sunnyvale, California 94089 Company Complaining About: Comcast ______Description In March 2014, I moved to a new apartment in Sunnyvale California. My previous apartment was in Mississippi.
When I moved, Comcast told me that I had to cancel my old account and create a new account. I did so. I brought my old modem with me from Mississippi, which I had purchased from Amazon. The billing was set up properly and I was not billed for a rental modem because I brought my own. Everything was fine for a period of time.
In a letter dated June 9, 2015, Comcast stated that they had made a mistake in not billing me for monthly modem rental and that charge would be added to my bill in the next billing cycle. I immediately called customer service and was told not to worry. They said they sent that the letter was incorrect and I would not be billed.
In the next billing cycle, I was billed for modem rental. I again called customer service and requested that I be refunded for the previous month's modem rental and that the charge be removed. The agent told me that a request was put in and the charge would be removed. They gave me a $10 credit on my account for the previous month.
The next billing cycle, I was charged again for a rental modem. Upon calling customer service, I was told that they couldn't remove the charge because their system indicated that the modem was theirs.
As a last effort, I asked to speak to someone that could cancel my service. The customer retention agent promised that the modem rental charge would be removed from my future bills. I am uncertain if they still claim to own my modem.
I'm not looking to be compensated further, but I am upset about how this situation was handled. I probably wouldn’t have filed this complaint if I thought this was a one time error. However, I have multiple friends who have had issues with modem rental charges being added. I also had to deal with this issue with my mother in the last year.
______Ticket: # 568281 - Data Caps on Internet Date: 10/3/2015 8:42:45 PM Received via: Internet City/State/Zip: Miami, Florida 33186 Company Complaining About: Comcast ______Description Dear Sir or Maam,
I have recently received a letter stating that my internet provider (Comcast Xfinity) has started to institute data caps in may area. They have set the cap at 300GB as of October 1st 2015. Now I have recently changed my plan with Comcast as to remove my cable service as I have a HD antenna to receive my local broadcasts. I use my internet sometimes for telecommuting , but mostly - for entertainment and education. My wife is a Dietician at a local hospital and often needs to log in to hospital systems to provide patient care. I also have a 3 year old son and another on the way who uses our internet connection to watch his PBS and Netflix kid shows.
As of this writing (October 3rd) we have used 1/6th of our 300GB allotment.
Now I work in the Digital Media and Social Media space creating online content, so I have very much kept abreast of current Net Neutrality rulings and such. This arbitrary data cap is in obvious retaliation for loosing on that front and to punish those end users who have become "cord-cutters."
In order to continue to operate as we do in my household, I would have to add a $30 unlimited data plan to my comcast account... And wouldn't you know it - that's pretty close to the same amount I would have to pay for basic cable.
I understand they are a service provider, and as such they are entitled to payment for services. But these caps are not due to bandwidth issues as they have led on. Any look at the data for the last year will show that their networks have not been maxed out - if anything they have one of the most open bandwidth pipes in the nation.
I implore you at the FCC to stand up for the average little guy, who stands no chance of beating Comcast. This is just a company out to heal their political and corporate wounds by going after the consumer. Please help because of current laws that restrict competition... I really have no other option for a provider.
Sincerely yours, (b) (6)
______Ticket: # 568289 - Comcast is awful Date: 10/3/2015 8:57:26 PM Received via: Internet City/State/Zip: South Bend, Indiana 46637 Company Complaining About: Comcast ______Description Internet did not work for first month, charged for service anyway. Billed double last month (paid twice), had to file a claim with our bank to get the money back. Now being overcharged for "late" payment that Comcast auto bill payment system failed to deduct from our account. Overcharged, awful service, no other options-- AT&T doesn't serve our area. If this is not a monopoly I don't know what is.
______Ticket: # 568306 - slow connection Date: 10/3/2015 9:19:03 PM Received via: Internet City/State/Zip: Coconut Grove, Florida 33133 Company Complaining About: Comcast ______Description slow connection. Comcast wants to keep raping its customer.
______Ticket: # 568308 - Unnecessary data capping Date: 10/3/2015 9:19:37 PM Received via: Internet City/State/Zip: Miami, Florida 33196 Company Complaining About: Comcast ______Description Comcast insists that their new data cap of 300GB is more than enough for a family . However, my family, which consists of two adults and a 1 year old, easily breaks this number on a monthly basis just using the internet for casual streaming of videos and gaming. Their numbers are outrageously unacceptable and way below what would be accurate for a family household. Not to mention that there is no reason for data capping with the exception of price gouging customers in a market where is no true competitor.
______Ticket: # 568345 - Internet Price Monopoly - Raised rates again. (Lowest Speed Internet = 59.95 Internet only) Date: 10/3/2015 10:27:21 PM Received via: Internet City/State/Zip: Hyde Park, Utah 84318 Company Complaining About: Comcast ______Description Comcast has raised their rates again and there are no other internet companies that I can use. DIGIS is line of site and there is a house directly in my way. Century link does not offer yet to my area. There is no other choices. I am at the mercy of whatever price they throw at me.
______Ticket: # 568367 - Comcast - $985.92 in losses Date: 10/3/2015 10:55:08 PM Received via: Internet City/State/Zip: Vineyard Haven, Massachusetts 02568 Company Complaining About: Comcast ______Description I have been a Comcast customer for about 9 years now. I have loved, and still do love the service that they provide (although there are many faults) What I don't love is their customer service.
I recently called in in regards to lowering my bill, and the customer service agent pointed out that I have a cable box on my account that I'm not using, that I could take off. I notified her, that I didn't have that cable box in my possession, and never had. She filed the complaint to there equipment analysis team, and they found that I do not have the box. They removed the box from my account and my bill (meaning that I would no longer be charged for it)
This is when I realized, that I have been paying for it this entire time! I looked at all of my bills, and there it was. It turns out I have had it on my account for about 8 out of the 9 years I have had service with them. It seems to have appeared, right around the time a technician came to our house, to replace one of the cable boxes. I assume he just never took the old one off of the account. That's a fairly simple mistake (even though it cost me $985.92) and I understand how it could happen, so I called Comcast to fix the problem.
After 4 and a half hours of waiting, being transferred from department to department, on hold for 25 minutes a peace, the phone was disconnected, and even though I gave them a callback number for such an event, they never called back. So I decided to call it a night, and try it again in the morning. This time, I had a little more luck, and managed to get a hold of the right department.
The first agent I talked to told me "According to our policy, we can only reimburse you $30 NO EXCEPTIONS" I didn't accept the offer, so she "made an exception" and "granted" me $40. Again I declined. She told me there was nothing else she could do. I then called the same department again (right after the phone call with her ended) and another agent told me "According to our policy, we can only reimburse you $60 NO EXCEPTIONS" was I missing something, or did they change their policy in the 3 minutes it took me to reach that department?
I again, declined, and this time asked to speak with a supervisor. The agent put me on hold, for about 48 minutes. He was very kind, and would occasionally check in with me, make sure that I was still there, and apologize for the wait. (This was the one thing I did like about the employees, they all were very kind. Even though they couldn't help me, I still appreciated the sincerity) After the wait, I finally reached the supervisor (Comcast calls them Team Leaders) and she seemed to have a great deal of experience with the company. There was nothing she could do to help me, but she told me the Director of Operations (Manages the entire operation of people in that call center) would be in soon, and If I waited a little bit, she could forward me to him. During the wait, she told me she had worked there for 10 years, and loved every bit of it. She also told me a little bit about how things work, and that the department I had been originally forwarded to was called the "Retention Department" which is designed to keep customers from canceling their services.
Our discussion ended when the Director of Operations came online (he didn't work in the office (in Texas) he worked from home in Canada) He was very stern, and didn't show the same kindness everyone else had done so far (he probably doesn't usually have to deal with these things, and was a little upset that he did) He immediately told me that I was wrong (meaning Comcast owed me nothing) and there was nothing I could do to get my hard-earned money back. He also applied the $60 credit which I had declined telling me "It's all you're going to get" I asked him if filing a report to Comcast Corporate might help, and he again told me that I was wasting his time, and if I did file a report, I would waste their time too.
This is where the call ended, and this is where I am now. It's been about a week, and I've taken some time to read up on the laws regarding these things, and the steps I can take to correct this error on their part. I really do love the services that Comcast provides, but this issue needs to be fixed.
To summarize my issue:
- Comcast found a box that has been on my account for 8 years. - The box is presumably there because a Technician forgot to remove it from my services when he replaced it. - I called customer service and they notified me there was nothing they could do - The box that I never had cost me $985.92 in total.
______Ticket: # 568428 - Comcast "Data Threshold" Plans Date: 10/4/2015 1:08:25 AM Received via: Internet City/State/Zip: Lake Villa, Illinois 60046 Company Complaining About: Comcast ______Description Although "enforcement of the data threshold plans are currently suspended in your area," I do not in any way agree this is a fair business practice being implemented by Comcast as an internet service provider. There is no legitimate concerns to the integrity of the data network for customers who consume large amounts of data on the cable based system currently to justify a plan rate increase for large data users currently or in the foreseeable future. Plan fees and typical charges more than account for expanded services and provisions for all customers already. Expansion of unfair billing fees is groundless and if anything a means to limit customers alternatives to cable tv, ie "cord cutters" and the like. Please address this clear and blatant attempt at extortion by a major cable conglomerate, who effectively can and does monopolize many markets as sole and "reliable" broadband service provider.
______Ticket: # 568438 - New internet Data Cap Date: 10/4/2015 2:09:32 AM Received via: Internet City/State/Zip: Hialeah, Florida 33014 Company Complaining About: Comcast ______Description We have been with Comcast for over 10 years with no data cap now they decide to target areas like South Florida where people have cut their cable plans because of how useless and costly it is, this new 300gb data cap is ridiculous, our avarage monthly use is 900gb, this puts us 300% over the monthly cap, so we are FORCED to buy their unlimited plan or pay an exta 120$ for going over the cap. They are trying to squeeze extra money out of their customers from their loss of television subscribers very unfair to our area.
______Ticket: # 568446 - Internet speeds Date: 10/4/2015 2:35:47 AM Received via: Internet City/State/Zip: South Bend, Indiana 46615 Company Complaining About: Comcast ______Description I just started services at a new address with Comcast and I rarely ever have access to my advertised speed of 25 MBPS and every time I call they just repeatedly make me switch departments and put me on hold until I'm forced to hang up.
______Ticket: # 568451 - Comcast Data caps Date: 10/4/2015 2:40:57 AM Received via: Internet City/State/Zip: Chaska, Minnesota 55318 Company Complaining About: Comcast ______Description Comcast is putting data caps on people this is unacceptable expsily for people who steam Netflix,music or play Computer games witch in them self's are very data hungry. please do something about this
______Ticket: # 568457 - Comcast Date: 10/4/2015 3:15:08 AM Received via: Internet City/State/Zip: Houston, Texas 77005 Company Complaining About: Comcast ______Description Very slow speeds, much slower than we're paying for
______Ticket: # 568479 - Comcast harms customers Date: 10/4/2015 5:53:40 AM Received via: Internet City/State/Zip: Seattle, Washington 98103 Company Complaining About: Comcast ______Description Hello,
By instituting data-caps on their internet connections (which are of paltry speed and priced high compared to other global markets), Comcast is increasingly engaging in practices that harm customers, and limit the ability for connection and expression in our country.
It is a sad day in the USA that a bully corporation can get away with such egregious and customer- hostile practices.
There is great potential for a more connected and educated society. We should stop corporations like Comcast from enacting anti-costumer policies like data-caps, and monopolizing the free flowing of information.
Thank you for your consideration.
______Ticket: # 568484 - 300mb/month data cap Date: 10/4/2015 6:24:30 AM Received via: Internet City/State/Zip: Perry, Florida 32348 Company Complaining About: Comcast ______Description Subject says it all. I'm getting unfairly charged for internet above 300mb/month
______Ticket: # 568487 - Comcast data caps Date: 10/4/2015 6:29:34 AM Received via: Internet City/State/Zip: Charleston, South Carolina 29414 Company Complaining About: Comcast ______Description My family and I had Comcast in Colorado, where there were no data caps. We recently moved to South Carolina, and our cap is 300 GB. We were not made aware of this new trial program when we signed up in SC.
______Ticket: # 568496 - Lack of high speed internet Date: 10/4/2015 6:42:00 AM Received via: Internet City/State/Zip: Williston, Florida 32696 Company Complaining About: Comcast ______Description Customers aren't offered high speed internet at all by comcast. Our town has Comcast franchise exclusivity and Comcast will not offer it to customers and only even offers TWO HD channels to customers paying for the biggest packages
______Ticket: # 568498 - Data caps for home internet Date: 10/4/2015 6:44:27 AM Received via: Internet City/State/Zip: Weirton, West Virginia 26062 Company Complaining About: Comcast ______Description Comcast has recently said they are going to roll out 300 GB per month data caps for home internet users and done so in select markets. This is absurd, they make the claim that people who use less will pay less, but people who do not go over 300 GB are not paying less, they are paying the same. They also make the claim the vast majority don't use more than that. So why are they even doing this in the first place if it is such a non issue? Home internet use should have no limits, or a much higher limit than what is being proposed. I already pay them what I consider too much for internet access but I have little options otherwise. I play games, and games have more and more gone into the digital realm. Games on their own can reach 20+ GB in size so downloading a few new games would kill a very large chunk of this limit. I don't have cable (too expensive) so I use Netflix and Youtube, which are just streaming data. You can see how this would be a problem I hope. All I can see from this proposal by them is me getting charged more for using products I already have paid for, on top of paying Comcast just to access them.
______Ticket: # 568514 - Speed way below advertised Date: 10/4/2015 7:03:10 AM Received via: Internet City/State/Zip: Pooler, Georgia 31322 Company Complaining About: Comcast ______Description I pay for the following internet speed: 75mbit/10mbit. However, I do not get anywhere near the advertised speed, and Comcast technical support is unwilling to help. I get approximately 25mbit downstream. I have called about this issue to no avail. This was not an issue until I moved to my current address; I have not changed my equipment or settings. Everything has been tested for multiple weeks; the issue is clearly with Comcast- the node I am on is way oversold and oversaturated.
Since Comcast has a monopoly on broadband in my area, I have nowhere else to turn. It's either Comcast or nothing, and they know this. It appears they have no incentive to deliver on what they advertise since there is no competition in the area. I would not file a complaint with the FCC if I thought there was another way to resolve this.
I hope that this gets resolved and that I can finally get what I am paying for. Thank you in advance for your attention to this matter.
______Ticket: # 568516 - Xfinity Charges for over 300 MB Data Usage and ZERO Competition in South Florida Date: 10/4/2015 7:03:49 AM Received via: Internet City/State/Zip: Fort Lauderdale, Florida 33315 Company Complaining About: Comcast ______Description There is zero competition in South Florida so when Comcast decides to up people speeds for FREE and then a month or two later send everyone a note saying oh btw, if you use more that 300 MB we will charge you more for it. This is despicable behavior that is now come to be the normal expected behavior from Comcast and any large US company that has near monopoly.
Many TV shows highlight the fact that these TV providers don't overlap sales areas in the areas they serve, literally carving up the country into there own little empires and YOU the FCC do nothing about it.
The lack of competition in this country is appalling. And agencies like your stand by and do nothing about it. Its a sad day in America when you look at what she has become .... a vast swathe of corporate greed by a few.
______Ticket: # 568524 - Comcast data caps. Date: 10/4/2015 7:14:53 AM Received via: Internet City/State/Zip: Marietta, Georgia 30066 Company Complaining About: Comcast ______Description Comcast has started limiting my data by charging extra for anything over 300 gb. Comcast only started this when I cancelled cable and began using Netflix and Hulu.
______Ticket: # 568526 - The acts of Comcast and the fact that the FCC is allowing this is ridiculous. Date: 10/4/2015 7:16:27 AM Received via: Internet City/State/Zip: Waupan, Wisconsin 53963 Company Complaining About: Comcast ______Description Hello, By instituting data-caps on their internet connections (which are of paltry speed and priced high compared to other global markets), Comcast is increasingly engaging in practices that harm customers, and limit the ability for expression in our country. It is a sad day in the USA that a bully corporation can get away with such egregious and customer- hostile practices. There is great potential for a more connected and educated society. We should stop corporations like Comcast from enacting anti-costumer policies like data-caps, and monopolizing the free flowing of information. Instead we should promote upgrading the infrastructure for our internet with things such as fiber optic lines for all people in all areas of the U.S. Thank you for your consideration.
______Ticket: # 568531 - Data cap on Comcast home internet Date: 10/4/2015 7:31:11 AM Received via: Internet City/State/Zip: Miami, Florida 33173 Company Complaining About: Comcast ______Description I'm writing this complaint to you, the FCC early this Sunday morning as I'm sitting here, enjoying my coffee, streaming a show for my kids to the TV while I surf on my computer, using what is now apparently a finite resource.
I was recently informed that Comcast is "trying out" data caps in my area. I looked online, and sure enough, over the past three months I've exceeded my 300gb allotment of internet each month. As a previous cost cutting measure, we downgraded our Cable TV subscription (which is bundled with our internet from Comcast) in order to stream the majority of the entertainment we watch via the internet. So now, as our internet usage has gone up considerably as we stream more, now our internet bill is going to go up? It's very frustrating to make our plans based on the YEARS of previous availability of unlimited home internet usage at a specific cost, and then have the terms changed out from under us.
As our kids grow and enter school, we know our use of the internet will only grow. As our devices improve with each iteration, the amount of data they are capable of consuming grows accordingly. Videos are getting higher and higher in resolution/definition, and our internet connections are going to be used more and more. I may not draw a lot of water in this town, but I pay my taxes. Comcast needs to understand this aggression will not stand.
______Ticket: # 568536 - Data cap Date: 10/4/2015 7:36:25 AM Received via: Internet City/State/Zip: Nashville, Tennessee 37211 Company Complaining About: Comcast ______Description 300 Gb days cap is unjust, and was never discussed with me when seeing up service.
______Ticket: # 568545 - Comcast Data Caps Date: 10/4/2015 7:40:56 AM Received via: Internet City/State/Zip: Bothell, Washington 98021 Company Complaining About: Comcast ______Description Comcast's data cap of 300GB/month is a restriction to free speech. If you don't want to be hit with a large fee, it is inadvisable to use the Internet from your own home if you are near the stated cap. Comcast, by their own admission, have all but stated that this cap would serve no true purpose. It targets a populous that is statistically made up by gamers, who may often reach or surpass that cap, often without realizing it. At an average download speed of 100mbps (12.5 MB/sec), it would take 6.7 hours of downloads to reach the 300gb limit, discounting anything else you may be doing online. Please ensure that this does not become common practice.
______Ticket: # 568546 - Data Capping Date: 10/4/2015 7:42:04 AM Received via: Internet City/State/Zip: Jupiter, Florida 33458 Company Complaining About: Comcast ______Description My internet provider, Commcast has recently starting capping data in an attempt to further corner the market and squeeze money out of the consumer.
______Ticket: # 568553 - Destructive Data Caps Date: 10/4/2015 7:44:40 AM Received via: Internet City/State/Zip: Cumming, Georgia 30028 Company Complaining About: Comcast ______Description In Georgia Comcast holds a rugged grip on the thousands of people living in the suburban areas outside of Atlanta. Completion is basically non existent if one request Internet speed over 2MB/s. Knowingly Comcast has imposed data caps at 300GB that affect citizens of this state negatively. I have family members living in my home that need Internet service at any time of the day to be able to perform and complete their jobs. In my family there is also two children who use the the Internet plenty on there own. We are all ready paying nearly $200 for Internet and TV. When broke down, The TV service takes up only $25 of the monthly bill. However, the Internet speeds coming to the house is 9MB/s. In any case, the consistent need for online and usable Internet remains, and data usage nears 400GB on a slow month. This is where we get caught unable and unwilling to accept paying extra for more allowed data. Even more so a problem, Comcast offers no plans or packages to us consumers to remove data caps or have to have it increased.
______Ticket: # 568558 - Comcast data caps Date: 10/4/2015 7:53:54 AM Received via: Internet City/State/Zip: Calhoun, Georgia 30701 Company Complaining About: Comcast ______Description Comcast placing a data cap on you're monthly Internet consumption and then charging you for using it more is a blatant extortion. This practice needs to be stopped before it gets any worse than it already is.
______Ticket: # 568560 - Data caps Date: 10/4/2015 7:54:53 AM Received via: Internet City/State/Zip: Mobile, Alabama 36608 Company Complaining About: Comcast ______Description ANY data cap is unacceptable, because data per se is an UNLIMITED resource. ALL data caps are 100% arbitrary and this can easily be proven with the laws of physics. Bandwidth is the limited resource. Congestion can ONLY happen by oversaturation of bandwidth. When ISPs start capping services, they're not trying to prevent congestion. They're trying to arbitrarily limiting your service to get them more money, and that's the only reason they do it. This allows them to negate competition based on quality of service, and will allow them to 'compete' on arbitrary restrictions, ultimately for the worse of all customers.
______Ticket: # 568562 - Monopoly of Internet in my area Date: 10/4/2015 7:55:57 AM Received via: Internet City/State/Zip: Pembroke Pines, Florida 33024 Company Complaining About: Comcast ______Description Comcast has a complete monopoly on Internet in my area and are extorting that fact with their "data caps" I have no other reasonable Internet provider (meaning not satellite, or dial up). As everything is switching to streaming and the cloud, and Internet is required for everything from government contact to homework this is just an absurd move by a company that is already consistently rated one of the worst in the nation. No Comcast customer benefits from this. No ones price will go down. Internet is and should be a utility, it has become far too important for every American family to let this continue.
______Ticket: # 568565 - Comcast data caps Date: 10/4/2015 8:07:00 AM Received via: Internet City/State/Zip: Philadelphia, Pennsylvania 19143 Company Complaining About: Comcast ______Description Comcast is issuing data caps On Internet usage in select cities and US states. I think this is unlawful and morally wrong. Comcast should not be able to put a data cap on users and charge them more when they go over. I am not personally effected by this yet but it is only a matter of time before Comcast institutes this cap on all its customers.
______Ticket: # 568569 - Comcast data cap Date: 10/4/2015 8:08:10 AM Received via: Internet City/State/Zip: Chicago, Illinois 60607 Company Complaining About: Comcast ______Description Comcast is beginning to roll out a 300 GB data cap to customers. I find this outrageous and unacceptable because 300 GB is just not enough now that there are many online services that use significant amounts of bandwidth such as Netflix and gaming. Customers are already paying for the speed and implementing a cap would be unjustifiable extortion. For many people including me, Comcast is the only option so switching to a different ISP is impossible.
______Ticket: # 568588 - Comcast Data Caps Date: 10/4/2015 8:19:27 AM Received via: Internet City/State/Zip: Atlanta, Georgia 30338 Company Complaining About: Comcast ______Description Comcast has data caps of 300GB/month in my area. I am dissatisfied with a company that claims it is making "pro-consumer options" while doing the opposite.
______Ticket: # 568589 - Data caps Date: 10/4/2015 8:19:28 AM Received via: Internet City/State/Zip: Monroe, Michigan 48162 Company Complaining About: Comcast ______Description I can't believe after years of not having a internet data cap, Comcast is trying to put a cap on and charge extra from those going over, and claiming it saves money for those who don't, when they aren't lowering ANY bills, they are just increasing the ones of those who use more. This is an unjust abuse of power, I have been using unlimited data for my whole life, its an unjust ploy that is meant to drain more money out of their customers, there is no call for this.
______Ticket: # 568594 - Comcast data caps Date: 10/4/2015 8:22:09 AM Received via: Internet City/State/Zip: Baltimore, Maryland 21224 Company Complaining About: Comcast ______Description Comcast is instituting arbitrary data caps.
______Ticket: # 568601 - Data Caps Date: 10/4/2015 8:27:49 AM Received via: Internet City/State/Zip: Houston, Texas 77004 Company Complaining About: Comcast ______Description By instituting data-caps on their internet connections, Comcast is increasingly engaging in practices that harm customers and limit the ability for expression in our country.
It is a sad day in the USA that a bully corporation can get away with such egregious and customer- hostile practices.
There is great potential for a more connected and educated society. We should stop corporations like Comcast from enacting anti-customer policies like data-caps, and monopolizing the free flowing of information.
Thank you for your consideration.
______Ticket: # 568607 - Comcast imposing data caps Date: 10/4/2015 8:30:59 AM Received via: Internet City/State/Zip: Miami, Florida 33184 Company Complaining About: Comcast ______Description Comcast is starting its data caps of 300GB/month in my area this month, and needless to say, I was pretty outraged when I got the message.
______Ticket: # 568612 - Comcast data caps Date: 10/4/2015 8:32:38 AM Received via: Internet City/State/Zip: Gallup, New Mexico 87301 Company Complaining About: Comcast ______Description The data caps Comcast are imposing are ridiculous and in no way pro consumer.
______Ticket: # 568615 - Comcast Data Caps Date: 10/4/2015 8:33:41 AM Received via: Internet City/State/Zip: Knoxville, Tennessee 37909 Company Complaining About: Comcast ______Description The data caps that Comcast is putting into place are going to end up making people choose between enriching their lives & learning more, and paying more money to a local monopoly. Most people living in a Comcast service area do not have the choice to go with another carrier that offers the same level of speed & reliability, as well as the same level of fuck-you customer "service".
______Ticket: # 568616 - Comcast Data Usage Cap Date: 10/4/2015 8:33:57 AM Received via: Internet City/State/Zip: Buford, Georgia 30519 Company Complaining About: Comcast ______Description Comcast has instituted a data usage cap in my area of service and with this cap comes additional fees if more than their predetermined cap is used. In my case specifically every single month I reach and surpass this cap easily. I am not able to use the internet as I wish without incurring additional charges to my account. Not only is this "feature" of the contract no clearly pointed out when I signed up for the service but it is ridiculous.
Watching HD videos on the internet is the norm these days with all of the different services available to do so. Yet Comcast has decided to limit the amount its customers are "allowed" to do so without being penalized it. Comcast is slowly pushing their limits to see how much they can get away with before the FCC steps in and stops them. These data caps that Comcast has instituted is where something needs to be done. While you may say that I chose to use Comcast's service and have the ability to switch, this is not always the case. Comcast is slowly monopolizing many markets and with that the option to find another service provider dwindles. I have no problem with Comcast expanding as long as they do not get to a point where they can institute programs such as this data cap with no consequences.
All I ask is that these ridiculous data cap charges go away. With the high power of the internet in this day and age it is not without question for Comcast's customers to use much more than the 300GB data cap that they have decided upon.
______Ticket: # 568620 - Data caps Date: 10/4/2015 8:36:32 AM Received via: Internet City/State/Zip: Brunswick, Maine 04011 Company Complaining About: Comcast ______Description Data caps were recently introduced by Comcast into my area. This was done without any communication.
As an IT professional that understands exactly how the Internet and networking work I have to speak up on data caps. They are entirely based on some theoretical scarcity of bandwidth. I think it is both immoral and unethical for ISP's to be applying data caps.
I really hope that the fcc can step in and stop these unethical practices.
______Ticket: # 568629 - Comcast data cap Date: 10/4/2015 8:40:37 AM Received via: Internet City/State/Zip: Woodstock, Georgia 30189 Company Complaining About: Comcast ______Description Comcast recently "upgraded" , or so that's how they worded it, my internet service to now cap my maximum data per month to 300 gb. This now results in me paying an extra $50 every bill because I watch Netlfix. I would simply switch providers, but there is no other provider that offers the same speeds in my area. I believe that they made this data cap change, which is anti-consumer, because they do not have competition in my area. Please help me reverse their power over my home.
______Ticket: # 568633 - Comcast data caps Date: 10/4/2015 8:41:08 AM Received via: Internet City/State/Zip: Naperville, Illinois 60565 Company Complaining About: Comcast ______Description Comcast is starting to set a data cap of 300 Gigabytes per month. This is ridiculous and needs to be stopped.
______Ticket: # 568635 - Comcast Data Caps Date: 10/4/2015 8:41:35 AM Received via: Internet City/State/Zip: Baltimore, Maryland 21211 Company Complaining About: Comcast ______Description Hello,
By instituting data-caps on their internet connections (which are of paltry speed and priced high compared to other global markets), Comcast is increasingly engaging in practices that harm customers, and limit the ability for expression in our country.
It is a sad day in the USA that a bully corporation can get away with such egregious and customer- hostile practices.
There is great potential for a more connected and educated society. We should stop corporations like Comcast from enacting anti-costumer policies like data-caps, and monopolizing the free flowing of information.
Thank you for your consideration.
______Ticket: # 568647 - Comcast data caps Date: 10/4/2015 8:49:38 AM Received via: Internet City/State/Zip: Pelham, New Hampshire 03076 Company Complaining About: Comcast ______Description Comcast is starting to roll out data caps. As the internet is used more for content delivery, the data caps will cost consumers too much money. They do not have caps for their cable tv. If I watch one hour or 40 hours a month, I pay the same price. Shouldn't their internet service bill the same way?
______Ticket: # 568657 - Comcast data caps Date: 10/4/2015 8:53:30 AM Received via: Internet City/State/Zip: Hackettstown, New Jersey 07840 Company Complaining About: Comcast ______Description Comcast has been rolling out data caps across the nation. They're doing so slowly, so as not to cause too much outrage at once.
Everyone who uses the Internet regularly understands the implications of data caps.
Comcast claims they're doing this to benefit consumers. This is a bold-faced lie. They are only raising prices for heavy users of the internet. They're not reducing prices for regular customers.
Fuethermore, this isn't even a matter of them being able to cover costs. Data caps and high speed Internet exist at low costs in areas where Google Fibre and municipal gigabit Internet exist.
That means that unlimited bandwidth, and gigabit Internet CAN and DO exist for less than the poor service we're receiving right now.
In areas where competitive, new ISPs exist old ISPs such as AT&T, Time Warner, and Comcast charge, on average, $30/month LESS and provide HIGHER speeds with NO data caps.
Don't let Comcast et al lie to your faces. This move toward data caps isn't a consumer-friendly move. It's a profit-friendly move. They want more money for doing less. That's all it is.
______Ticket: # 568662 - Comcast Data Caps Date: 10/4/2015 8:55:04 AM Received via: Internet City/State/Zip: Vestal, New York 13850 Company Complaining About: Comcast ______Description Comcast has recently instituted a data cap that is a clear attempt at extortion and does not benefit the average consumer in any way. Here is an excerpt from their letter:
"The FCC has previously recognized that usage-based pricing for Internet service is a legitimate billing practice that may benefit consumers by offering them more choices over a greater range of service options -- The vast majority of XFINITY Internet customers use less than 300 GB of data per month -- (they) should therefore see no increase in their monthly service fees -- This pro-consumer policy helps to ensure that Comcast's customers are being treated fairly, such that those customers, like Mr.
I just want to understand how they first say that there is no increase in fees for the customers who use < 300GB, and then go on to say that those customers pay less. They're paying the exact same amount, while people who go over are now forced to pay an additional $30/month, and that's suddenly me being treated fairly? Am I crazy or do you all see the blatant hypocrisy here as well?
______Ticket: # 568667 - Comcast internet caps Date: 10/4/2015 8:58:53 AM Received via: Internet City/State/Zip: Bluffdale, Utah 84065 Company Complaining About: Comcast ______Description Comcast is planning on capping our internet but with internet trends with netflix and amazon prime streaming services we will find ourselves into a tight range. I feel they have already done a good job of monopolizing the market. Now with their monopoly of a business they can charge us whatever they want. Lets put an end to this monopoly.
______Ticket: # 568671 - Comcast Added a $10/MO charge after signing up for automatic billpay Date: 10/4/2015 9:01:55 AM Received via: Internet City/State/Zip: Rancho Cordova, California 95670 Company Complaining About: Comcast ______Description I use my own Modem for my subscription to Comcast internet. I recently called them because I was not getting the Internet speed I was paying for. The first thing the automated machine asked after identifying my account number by telephone was:
"Are you calling because of a charge to your account that shouldn't be there?"
Or something along those lines. My Internet was fixed shortly thereafter, however, after doing some digging, I found out that the month I signed up for automatic bill pay, a modem fee was applied to my account. I did not see this because I knew Comcast would charge me a flat rate for their services.
I live in Rancho Cordova, CA if this helps, and I am filing a complaint because I have a feeling that this is a common practice among Comcast. I think other individuals may have thus happen to them upon switching to auto bill pay.
______Ticket: # 568673 - Comcast Data Caps Date: 10/4/2015 9:02:49 AM Received via: Internet City/State/Zip: Seattle, Washington 98118 Company Complaining About: Comcast ______Description I believe the Data Caps implementation by comcast systematically throughout the country is an unfair practice and it is a deliberate attempt to mitigated lost customers due to poor business practices on the cable side of their business. This is the case for all cable/internet providers. This isn't the case for our area but I feel it is only a matter of time until Comcast tries this at home as well.
______Ticket: # 568676 - Comcast Data Caps for Residential Internet Access Date: 10/4/2015 9:03:38 AM Received via: Internet City/State/Zip: Highland Park, Illinois 60035 Company Complaining About: Comcast ______Description I have recently heard that Comcast is starting to cap data usage on its accounts in some areas of the country.
Please look into the fairness of this practice for consumers who look to the internet for communication, studing and learning of children, and other uses that are essential in modern daily life. If this cannot be regulated officialities beyond social uproar against this practice, I feel this is the latest of many examples of why internet access should be a publicly regulated utility like electricity. Please take action to protect American citizens from monopolistic and harmful practices in the internet service provider industry. Thank you.
______Ticket: # 568685 - Comcast Data Capping Date: 10/4/2015 9:11:58 AM Received via: Internet City/State/Zip: Muskegon, Michigan 49441 Company Complaining About: Comcast ______Description Comcast has been introducing data caps to customers in certain areas and it's only a matter of time before every customer is hit with this ridiculous and unfair business practice. Why is this the case? The answer is simple: ANY cap is unacceptable, because data per se is an UNLIMITED resource. ALL data caps are 100% arbitrary and this can easily be proven with the laws of physics. Bandwidth is the only limited resource. Congestion can ONLY happen by oversaturation of bandwidth. When ISPs start capping services, they're not trying to prevent congestion. They're trying to arbitrarily limiting your service to get them more money, and that's the only reason they do it. This allows them to negate competition based on quality of service, and will allow them to 'compete' on arbitrary restrictions, ultimately for the worse of all customers. The Internet is a right and a source of information that can help elevate people out of poverty, no different than public libraries. This policy is discriminatory against low income families who might use more data and can't afford it. I urge the FCC to reign in Comcast on this greedy and unnecessary policy. Thank you for your time.
______Ticket: # 568693 - Comcast Home Internet Data Caps Date: 10/4/2015 9:16:41 AM Received via: Internet City/State/Zip: Birmingham, Alabama 35401 Company Complaining About: Comcast ______Description Comcast is limiting my data to 300 GB a month. I am paying over $100 for this service, and if I exceed my data cap I will be charged $50.
Comcast has shown time and time again that they care nothing for their customers, so yet again the FCC must take action. I demand the dissolution of Comcast as a corporation into smaller, less powerful, entities. Because let's face it- they've bribed, cheated, and litigated their way to the top. The American people deserve better, and the FCC can give it to them.
______Ticket: # 568695 - Monopoly Date: 10/4/2015 9:19:19 AM Received via: Internet City/State/Zip: Burlington, New Jersey 08016 Company Complaining About: Comcast ______Description Concatenation is the only high speed provider in my area and there is practice of them putting data usage charges on internet services. I work as a network/systems administrator and have to constantly remote into work and transfer files, manage servers, and handle remote management. This uses a bit of data as you could imagine. With only one high speed internet provider available I will be forced to pay additional amounts for "extra usage". The networking world does not work by amount of data over a month but rather the bandwidth of the connections provided. They already limit those connections to set speeds, which is acceptable in order for them to handle the quantity of users. But to say they incur additional issues for usage is absurd, their infrastructure is already in place to handle the set connection speeds provided. There needs to be alternatives to their non- consumer oriented business practices. They know they can do whatever they wish to entrapped consumers which is not the American way. Competition drives innovation, better options, and a stronger economy all around. Please investigate this monopolistic company that tries to purchase or strong arm any competition within its service area.
______Ticket: # 568699 - Comcast horrible service & unwillingness to help Date: 10/4/2015 9:22:54 AM Received via: Internet City/State/Zip: Orange Park, Florida 32065 Company Complaining About: Comcast ______Description I have had a credit of $200 with Comcast of approximately 1 year yet after no less than 15 hours of my wasted time, via phone calls & trips to one of one their offices, I am no closer to a resolution. They stated that I needed to switch out my modem as their records indicated I had to of them. Okay? ! So I did that, received a faulty modem & had no internet for one month as ALLmy phone calls to them got dropped. They gave now shut me off for non-payment. I am not paying. I want my $200 credit, all my late charges removed & a credit of one month's service as well as credit for all the reconnection fees. Comcast is a monopoly & they are literally making millions over late charges, re- connect fees, etc. There are so many people in my same position & this insanity needs to end.
______Ticket: # 568700 - Comcast raising bill without consent Date: 10/4/2015 9:24:23 AM Received via: Internet City/State/Zip: Palatine, Illinois 60067 Company Complaining About: Comcast ______Description Hi,
I have been a long time Comcast customer. Recently, my bill went up from $30/month to $41/month. I called and they explained that I had a one year promotion. The only problem is that I don't. I made sure of that when I signed up with Comcast. Comcast was unable to provide verification of my consent for a promotional contract when I contacted them. My bill went up another $10 this month to $50/month. I paid my bill because I do not want to be sent to collections. However, this is a huge increase without any notification or consent. Comcast is notorious of this sort of behavior and it is inexcusable.
It has also recently come to my attention that Comcast is changing their billing in certain areas to involve data caps. I truly hope that the FCC will fight for consumer rights and no allow this. If data caps come to my area, which is inevitable, I will switch to a different provider. I will do so even if it means slower internet. I have that option. So many people across the nation don't have any other option and I feel it is imperative that we stand by and protect those people.
______Ticket: # 568702 - Comcast Date: 10/4/2015 9:25:41 AM Received via: Internet City/State/Zip: Kennesaw, Georgia 30144 Company Complaining About: Comcast ______Description The lack of viable alternatives to be provided with high speed internet has left me with no choice but to utilize Comcast services. The services are limited in my ability to use them as I have a data cap of 300 gigabytes. With no choice but to fall victim to the extortion that occurs if I use more than my allotted amount. With net neutrality as active as it is and Internet as a utility in the forethought of the White House's comments, it seems ludicrous that I can be charged nearly the same amount for my internet twice over due to overages. With no viable alternative comcast is free to extort money and illicit atrocious services on myself and my household. Not only do the prices continually increase but these 75 megabits per second that I am supposed to receive hovers around 15 megabits per second on an average day. Comcast themselves had told me to continue to use speed tests to monitor my router and throughout the past month the highest that I've received is 42. The only time when I receive speeds close to 75 was during a Comcast service man visit and the next day it was back to 12. Clearly this is an issue and without competition Comcast greed and laziness have run rampant.
______Ticket: # 568719 - Comcast Data Caps Date: 10/4/2015 9:32:33 AM Received via: Internet City/State/Zip: Philadelphia, Pennsylvania 19128 Company Complaining About: Comcast ______Description Comcast's data caps are unfair to consumers, and ONLY benefit the greed of Comcast's executives.
______Ticket: # 568720 - Data Caps from Comcast Date: 10/4/2015 9:32:33 AM Received via: Internet City/State/Zip: Davie, Florida 33324 Company Complaining About: Comcast ______Description The implementation of data caps by Comcast is nothing but blatant extortion, and provides consumers absolutely no benefit. In an Era where 3d and 4k streaming and downloading video games from online marketplaces becomes ever more popular, this is going to harm the consumer in various ways. The cable companies have a monopoly on the cable lines that were placed, now they will try to squeeze out every dollar from their consumer base because no one in the FCC wants to stop them. I understand that they have lobbyists and they contribute to various campaigns, but this isn't the wireless industry where consumers can just change companies. It is in some cases impossible for a consumer to change providers. Please put a stop to thus abhorrent practice by cable based providers.
______Ticket: # 568725 - Comcast datacaps Date: 10/4/2015 9:33:02 AM Received via: Internet City/State/Zip: Tuscaloosa, Alabama 35401 Company Complaining About: Comcast ______Description I lice in Tuscaloosa, AL and am heavily disrupted by the 300gb data caps. We have 5 people on our bill. This is ridiculous
______Ticket: # 568737 - Data cap unfairness Date: 10/4/2015 9:37:47 AM Received via: Internet City/State/Zip: New York, New York 10034 Company Complaining About: Comcast ______Description It has come to my attention that Comcast has or will be implementing data caps on customers. This is a great concern for our future and extremely unfair business practice. As you already know, broadband internet service providers in the US are monopolies, controlling numerous and huge service areas without real competition and without real consequences for their actions. Please don't allow this injustice to continue as it will only hurt American citizens. We do not want data caps. We want services we pay for without ANY restrictions or limitations
______Ticket: # 568741 - Data cap unacceptable Date: 10/4/2015 9:38:56 AM Received via: Internet City/State/Zip: Port Wentworth, Georgia 31407 Company Complaining About: Comcast ______Description 300 gb data cap on a monthly broadband subscription does nothing to help the consumer and is purely a money grab tactic.
______Ticket: # 568742 - Comcast pricing Date: 10/4/2015 9:41:02 AM Received via: Internet City/State/Zip: Jacksonville, Florida 32257 Company Complaining About: Comcast ______Description The service in my area is getting worse and worse, random outages( few minutes here and there multiple times in the day) can not get any repairs done, multiple calls missed in the past. Now they will be changing me from unlimited to metered service in my area is just unacceptable. I will be paying more for less.
______Ticket: # 568743 - Comcast data caps Date: 10/4/2015 9:42:14 AM Received via: Internet City/State/Zip: Glen Ellyn, Illinois 60137 Company Complaining About: Comcast ______Description Comcast is implementing data caps and it is using opaque and untruthful arguments to do so. As a Comcast customer, I am enraged as their brazen attempt to extort money via their monopolistic business practices.
I direct your attention to the Comcast letter produced by another Comcast customer: https://www.reddit.com/r/technology/comments/3nedvb/i_contacted_the_fcc_recently_about_comcast s_data/
Comcast is cutting and reducing service to paying customers without reducing their rates or prices, in spite of their FALSE claim that customers will "pay less".
Please assure US citizens that the FCC can see through disingenuous market-speak. As a Comcast customer, this WILL affect me if it is not addressed promptly.
______Ticket: # 568744 - Comcast - data cap on internet service Date: 10/4/2015 9:42:25 AM Received via: Internet City/State/Zip: Pembroke Pines, Florida 33024 Company Complaining About: Comcast ______Description Until 15 months ago my home internet service was DSL from AT&T. After poor service and slow speeds, we finally upgraded to High speed service from Comcast, the cable provider in our area. I live in a gated community, which has a contract with Comcast to provide only cable services to the community.
Comcast is the ONLY high speed internet provider in my area (AT &T was marketed as 3Mbps, but was usually half that or slower).
I have been impressed by the speed and reliability of the service from Comcast.
However, I'm totally dismayed that they are being allowed to "test" data caps of 300 GB per month in our area of South Florida. Internet access has become essentially another utility in this day and age. They have a monopoly in my area. I have no choice if I wanted to select another provider with similar speeds. No competition!
My wife telecommutes for her job with a large national health insurance company. We also have 3 children. With cell phones, tablets, computers and even internet connected TV, thermostat and lights, a 300GB/month data cap is ludicrous in this day and age. My children like to stream movies from my iTunes Library, as well as YouTube videos. In addition we use video chat services like FaceTime to chat with family out of state every week. Not to mention social media content.
These limits by Comcast are arbitrary, and a pure monopoly pricing scheme and they should be investigated and charged with violating the Sherman Anti-Trust Act. The FCC should do its part and step in to stop Comcast (and other cable companies providing high speed internet access) from instituting these arbitrary data limits on high speed internet access.
______Ticket: # 568755 - Comcast Data Caps Date: 10/4/2015 9:48:10 AM Received via: Internet City/State/Zip: Boston, Massachusetts 02130 Company Complaining About: Comcast ______Description This absurd attempt at extortion IS coming to all of us, probably sooner rather than later. I have no other options for internet in my area and will basically be forced to swallow this BS if I want broadband internet. This isn't fair to any customers, and especially to those that seek alternatives to high cable TV costs and choose the internet as their alternative. I can see those people suffering most from this, and I see this as Comcast's way of ringing every cent out of those people who were looking to avoid or at least minimize that in the first place as best they could. I can see this ending up just like my ATT iPhone which I have to pay for upgrades on my line fully and out of pocket because I have a legacy unlimited data plan that they desperately want to get rid of. Seriously this whole premise of theirs is just disgusting, I have no other word for it without getting really profane.
______Ticket: # 568762 - Comcast Pricing Of Internet Options Date: 10/4/2015 9:51:44 AM Received via: Internet City/State/Zip: Hillsboro, Oregon 97124 Company Complaining About: Comcast ______Description I'm currently spending 88$ dollars a month for 100mb speeds for cable internet from Comcast (price includes 10 dollar modem lease a month). I called to ask about pricing options and was basically told I could get the plan below mine which was 70$ dollars for 30mb, or they would offer me a forced bundle at 60 dollars a month that included cable TV. I dont understand how I am being FORCED to agree to a cable TV package that I dont want, to get internet speeds I already have, for a cheaper price. Comcast is forcing me to subscribe to their cable TV program that I dont want, or PAY MORE A MONTH for less services? How is this fair to the consumer? Why is the next tier internet speed less than HALF my current speed but only 10 dollars cheaper? I'm being price gouged and ripped off in an attempt force cable TV into my living room.
______Ticket: # 568764 - Comcast Data Caps Date: 10/4/2015 9:53:31 AM Received via: Internet City/State/Zip: Salt Lake City, Utah 84105 Company Complaining About: Comcast ______Description Data caps are utter bullshit. Stop letting this happen. You're not helping anyone except the corporations.
______Ticket: # 568765 - Comcast data caps Date: 10/4/2015 9:54:16 AM Received via: Internet City/State/Zip: Hanahan, South Carolina 29410 Company Complaining About: Comcast ______Description By instituting data-caps on their internet connections (which are of laughable speed and priced high compared to other global markets), Comcast is increasingly engaging in practices that harm customers, and limit the ability to use a service they are paying for. I can use a full month's service in less than 24 hours, which is obviously ridiculous. Since there is always only cable provider in any area, I can't take my business elsewhere.
______Ticket: # 568768 - Comcast internet service data caps Date: 10/4/2015 9:58:42 AM Received via: Internet City/State/Zip: Cape Coral, Florida 33914 Company Complaining About: Comcast ______Description Comcast's plan to implement data caps on their residential cable internet service would be bad enough if they weren't also setting the limit (300GB) at an unreasonably low rate for home usage. Their claim is that this saves users money if they use less than the specified amount, however from all indications it appears that the base rate will remain the same, and customers using more than the cap allows will be required to pay even more. With no other options for broadband internet in my area, the lack of competition causes myself and others in need of a fast connection to pay whatever Comcast demands with little or no flexibility. Even if this practice is deemed technically legal, it is certainly an obvious anti-consumer tactic designed to increase revenues for Comcast without providing any improvement in the service provided.
______Ticket: # 568770 - Comcast Data Caps Date: 10/4/2015 10:00:53 AM Received via: Internet City/State/Zip: Murfreesboro, Tennessee 37128 Company Complaining About: Comcast ______Description In instituting data-caps on their internet connections (which are of pitiful speed and priced high compared to other global markets), Comcast is increasingly engaging in practices that harm customers, and limit the ability for expression in our country.
There is no legitimate reason for the implementation of these data caps. Comcast's profit margins continue to grow. Bandwidth costs for them continue to drop, yet the prices they charge are ever- growing -- and Comcast has an effective monopoly on high speed internet wherever they have a presence.
There is great potential for a more connected and educated society. We should stop corporations like Comcast from enacting anti-customer policies like data-caps, and monopolizing the free flowing of information.
Thank you for your consideration.
______Ticket: # 568771 - Comcast Data Caps and Monopoly Date: 10/4/2015 10:00:53 AM Received via: Internet City/State/Zip: Lebanon, New Hampshire 03766 Company Complaining About: Comcast ______Description I am a Comcast customer, only because they have a monopoly on non-slow speed internet service in my area (I will leave them as soon as I possibly can), and I am displeased with their movement towards data caps. I pay for speed, not usage, and to have a company imposing limits on a service is not right. Additionally, all of Comcast's responses about this have been hypocritical and false (such as the cost to "normal users" going down when actually it remains exactly the same). I also take issue with Comcast extorting Netflix - again, Comcast has no say in what kind of data and packet throughput they provide, ONLY how fast they provide it. Another complaint I have is the slow and deliberate increase of monthly cost of service over time.
______Ticket: # 568776 - Data caps and tier fees. Date: 10/4/2015 10:02:10 AM Received via: Internet City/State/Zip: Miami, Florida 33177 Company Complaining About: Comcast ______Description With the ever changing quality of digital video services improving over the years, and the ability to make the choice to drop cable television due to these rapidly improving online video services, Comcast has found a new way to turn these losses into a profit... They claim that the majority of their internet users use less than 300Gb a month. That's because they have not dropped cable services yet. Those of us that have are now being gouged by data caps so that Comcast can "continue to provide us with better service". Netflix and YouTube and other online video and radio services consume large amounts of data per month. As a result, Comcast's overhead has not changed. More data usage does not result in higher maintenance costs to Comcast. So what exactly is the customer paying for when data caps are implemented? Nothing. Lining the pockets of Comcast with the excuse of "providing better service". This practice has to stop. It will only get worse.
______Ticket: # 568780 - Comcast data caps are unfair and verging on a monopoly depending on where you live Date: 10/4/2015 10:02:26 AM Received via: Internet City/State/Zip: Flemington, New Jersey 08822 Company Complaining About: Comcast ______Description Comcast imposing data caps on customers is not fair to consumers when there are no other practical options such as verizon fios or google fiber in the area to switch to. It is a monopoly for something that is used every single day as a commodity.
______Ticket: # 568781 - Comcast Data Caps Date: 10/4/2015 10:02:58 AM Received via: Internet City/State/Zip: Myrtle Beach, South Carolina 29579 Company Complaining About: Comcast ______Description Hello,
By instituting data-caps on their internet connections (which are of paltry speed and priced high compared to other global markets), Comcast is increasingly engaging in practices that harm customers, and limit the ability for expression in our country.
It is a sad day in the USA that a bully corporation can get away with such egregious and customer- hostile practices.
There is great potential for a more connected and educated society. We should stop corporations like Comcast from enacting anti-consumer policies like data-caps, and monopolizing the free flowing of information.
Thank you for your consideration.
______Ticket: # 568782 - Comcast Data Cap Date: 10/4/2015 10:03:17 AM Received via: Internet City/State/Zip: Marietta, Georgia 30068 Company Complaining About: Comcast ______Description Hello,
By instituting a monthly 300 gigabyte data cap on their home internet connections, Comcast is increasingly engaging in practices that harm customers and limits the ability for expression in our country.
There is great potential for a more connected and educated society. We should stop corporations like Comcast from enacting anti-costumer policies like data-caps, and monopolizing the free flowing of information.
A simple solution would be to enact rulings that disallows the presence of data caps or techniques that hinder the flow of data after reaching some artificial threshold.
Thank you for your consideration.
______Ticket: # 568792 - Comcast arbitrary data caps Date: 10/4/2015 10:10:08 AM Received via: Internet City/State/Zip: Phila, Pennsylvania 19116 Company Complaining About: Comcast ______Description I am writing in regard to Comcast's new arbitrary data caps.They haven't reach me yet but it is only a matter of time and i feel i need to be proactive. They will argue that this allows a majority of users to pay less which is false, they will pay the current rates, and those who go over the arbitrary 300gb cap will pay more, this is unethical and only possible in a pathetically uncompetitive market for internet access. Why is this uncompetitive and unethical? The answer is simple: ANY cap is unacceptable, because data per se is an UNLIMITED resource. *ALL* data caps are 100% arbitrary and this can easily be proven with the laws of physics. Bandwidth is the limited resource. Congestion can ONLY happen by oversaturation of bandwidth. When ISPs start capping services, they're not trying to prevent congestion. They're trying to arbitrarily limiting your service to get them more money, and that's the only reason they do it. This allows them to negate competition based on quality of service, and will allow them to 'compete' on arbitrary restrictions, ultimately for the worse of all customers.
______Ticket: # 568793 - Comcast data caps Date: 10/4/2015 10:10:40 AM Received via: Internet City/State/Zip: Oakland, California 94612 Company Complaining About: Comcast ______Description I am sure by now you have already received MANY complaints about Comcast's data caps on internet usage. It is wrong and unfair, and simply an attempt to extort more money out of often option- less consumers who have little to no other choices in their area of residence for ISPs for Internet access and usage. Comcast is once again abusing their power here and it NEEDS TO STOP NOW! We need more fiber Internet availability (East Bay Area, California and nationwide) and more options overall so Comcast does not continue to take advantage of their ISP dominance.
______Ticket: # 568798 - Comcast Data cap Date: 10/4/2015 10:11:48 AM Received via: Internet City/State/Zip: Tuscaloosa, Alabama 35401 Company Complaining About: Comcast ______Description I'm a college student at the University of Alabama and in Tuscaloosa where I live you can only choose between Xfinity (Comcast) and AT&T for Internet. AT&T was so bad that we could not load webpages in under a minute, a very big problem when trying to complete homework and do research so we had no choose but to switch to xfinity (Comcast). We have three people who live in our apartment who are all college students and because of our need to use the Internet for most of our class work we go over the 300 gb "data cap" every month forcing us to pay extra for a basic necessity that we have to use. Our service is already slow and overpriced and this only exacerbates the issue.
______Ticket: # 568804 - Cable Service Appointment Date: 10/4/2015 10:12:50 AM Received via: Internet City/State/Zip: Chicago, Illinois 60641 Company Complaining About: Comcast ______Description I called Comcast several times to set up an appointment regarding issues with my internet. On 10/3/15 I had a technician whom I believe was a contractor, contact my home and harrass me and then attempt to charge me additional fees to come to my home. I called Comcast on several ocassions to attempt to formally file a complaint since the contractor refused to give me any information over the phone. I have never had such a bad experience, where I've felt harassed and belittled for a service that I pay for. Comcast never disclosed any charges for the visit. This is not the first time that this has occured. On several ocassions I have had contractors attempt to charge me additional fees for the services. Comcast is infamous for using contractors to complete their service appointments. I believe that Comcast should be held liable for their sub-contractors and the type of behavior they exhibit.
______Ticket: # 568811 - Data Caps Date: 10/4/2015 10:15:49 AM Received via: Internet City/State/Zip: A, Alabama 48167 Company Complaining About: Comcast ______Description ANY data cap is unacceptable, because data per se is an UNLIMITED resource. ALL data caps are 100% arbitrary and this can easily be proven with the laws of physics. Bandwidth is the limited resource. Congestion can ONLY happen by oversaturation of bandwidth. When ISPs start capping services, they're not trying to prevent congestion. They're trying to arbitrarily limiting your service to get them more money, and that's the only reason they do it. This allows them to negate competition based on quality of service, and will allow them to 'compete' on arbitrary restrictions, ultimately for the worse of all customers.
______Ticket: # 568821 - Possibility of Internet Data Caps Date: 10/4/2015 10:22:13 AM Received via: Internet City/State/Zip: Seattle, Washington 98109 Company Complaining About: Comcast ______Description Hello, I am a new Comcast subscriber (not by choice) because I have moved to a new area. I am very concerned with Comcast's push towards implementing data limits and charging the minority users that tend to use their internet connection for all that they can.
It seems like the current argument for data caps is that they are "pro-consumer," since most people don't exceed the planned data caps, and should therefore receive discounts for not using their internet connection to the fullest.
I see this differently. I see this as a large, powerful organization bullying minority users into paying extra for usage that Comcast has been able to support for years. This is clearly a ploy to make streaming less attractive, and to attempt to keep television as relevant as possible for as long as possible, even though it will eventually be swallowed up by Internet. I have never paid a television bill in my life, and do not intend to. There is a clear conflict of interest here -- Comcast is using its muscle in both the internet and television world to stop the spread of streaming, and to discourage heavy internet usage while encouraging separate TV subscriptions through their other packages. I believe this because they will only be capping their only customers. If their customer streams a lot, they must then choose: subscribe to cable, or pay for it anyway. The only other option they have is to relocate to an area without Comcast.
I will immediately relocate if Comcast implements data caps in my area. I am in Seattle, and rent is consistently higher in areas where Comcast does not have a monopoly; I believe I understand why.
______Ticket: # 568825 - Comcast Data Caps Date: 10/4/2015 10:23:31 AM Received via: Internet City/State/Zip: North Miami Beach, Florida 33179 Company Complaining About: Comcast ______Description I choose not to have Comcast cable because I find it doesn't fit my needs, so i stick with just internet and streaming services. Now starting this month, I will be charged extra, at least $30 per month to use the services I already pay for because my data cap is set at a ridiculously low number (300 GB)? My entire household, on average, uses double this number easily. So my service is guaranteed to increase, giving me no other option but to pay the fee. There are no other service providers in the area that that provide the reliable speeds necessary for streaming. Streaming content at 720p or 1080p (HD) will easily surpass this allotment. With higher definition just around the corner, (4K) how is this low cap justified? I already pay MORE for internet since it is not bundled with cable, but now with these new changes, I will have to pay a least $100 monthly for internet access alone - until possibly one day, an unlimited data option is no longer available and we must stick to a tier-based data cap. I am being penalized with extra fees because I choose to stream most of my content. This is extortion. There is no competition in my area.
______Ticket: # 568851 - 300gb Data Cap Date: 10/4/2015 10:41:50 AM Received via: Internet City/State/Zip: Marietta, Georgia 30067 Company Complaining About: Comcast ______Description I can't express enough how dissatisfied I am with the idea of data caps with my Comcast broadband service. I truly don't understand the business case for them. If I had to guess, it would be to dissuade customers from over usage. But in the event that there is some kind of congestion within Comcasts network, data caps are not going to resolve that issue directly. It's a case of something happening in the moment, vs something happening over a period of time. What about in periods of low usage within the Comcast network, where there is no congestion? Does my usage as a customer have an adverse impact to anyone? It doesn't. But my usage during those times is tallied, and then used against me over a period of time. It's a mechanism that is only damaging, and frustrating, and I don't see having any useful impact other than to be an excuse for the server provider to bleed more money out of their customers.
______Ticket: # 568863 - Comcast Data Cap Date: 10/4/2015 10:44:10 AM Received via: Internet City/State/Zip: Fresno, California 93737 Company Complaining About: Comcast ______Description What I pay for from Comcast is bandwidth (or speed) from my computer to the internet. Comcast is trying to change the way internet is payed for by charging for both internet speed AND data usage. Considering that ATT and Comcast are the only options in my area, they are using what little competition there is to price gouge customers.
______Ticket: # 568868 - Data caps Date: 10/4/2015 10:45:59 AM Received via: Internet City/State/Zip: Bethesda, Maryland 20814 Company Complaining About: Comcast ______Description I am a Comcast subscriber. I am in an area that is not yet data-capped, but it seems obvious that unless they are stopped, Comcast intends to implement data caps everywhere.
If Comcast says that people who use less data should pay less, but implements this by charging people who use less the same as always and implementing rate hikes for those who use more, they are hypocrites.
Given the nature of internet access, where unused capacity is essentially wasted, it is wrong to treat internet access as a limited and precious commodity.
The historical way to way to sell internet access -- by maximum throughput -- has worked for over twenty years, and should be retained.
______Ticket: # 568876 - criminal Date: 10/4/2015 10:52:23 AM Received via: Internet City/State/Zip: Powers Lake, North Dakota 58773 Company Complaining About: Comcast ______Description Comcast has a 300GB data limit. Anyone that games or watches netflix, hulu, or youtube can easily pass 300GB... this is forcing many users to have to pay an additional $30/month for the SAME EXACT service
______Ticket: # 568877 - Overprice and Monopoly Date: 10/4/2015 10:55:00 AM Received via: Internet City/State/Zip: York, Pennsylvania 17408 Company Complaining About: Comcast ______Description Hello,
Comcast has monopoly over internet broadband in my area and that is cause financial loss to my family. I am being charged 80.00 USD per month for 20MBbs internet speed with frequent interruptions.
I believe the price is not fair and that is related to lack of competition in the area. Although FCC cannot insert another player, I would expect a better control on abusive pricing or facilitation for another company to enter in local market.
______Ticket: # 568892 - Comcast Data Caps Date: 10/4/2015 11:15:42 AM Received via: Internet City/State/Zip: Fort Collins, Colorado 80525 Company Complaining About: Comcast ______Description Today, I happened to read a piece of mail sent by Comcast to both the FCC and another Comcast subscriber. It was obviously full of corporate run-around nonsense, but the biggest points of hypocrisy in it were the following (this is a word-for-word re-typing of the letter):
"Comcast is strongly committed to maintaining an open Internet." (Oh so is that why you put millions into trying to get Net Neutrality shot down, and forced Netflix to pay more?)
"The FCC has previously recognized that usage-based pricing for Internet service is a legitimate billing practice that may benefit consumers by offering them more choices over a greater range of service options -- The vast majority of XFINITY Internet customers use less than 300 GB of data per month -- (they) should therefore see no increase in their monthly service fees -- This pro-consumer policy helps to ensure that Comcast's customers are being treated fairly, such that those customers, like Mr.
I just want to understand how they first say that there is no increase in fees for the customers who use < 300GB, and then go on to say that those customers pay less. They're paying the exact same amount, while people who go over are now forced to pay an additional $30/month, and that's suddenly being treated fairly? I do not want this blatant attempt to get a cheap buck to spread throughout the United States.
______Ticket: # 568904 - Data Cap Date: 10/4/2015 11:32:34 AM Received via: Internet City/State/Zip: Lilburn, Georgia 30047 Company Complaining About: Comcast ______Description While we have had to endure this for a few months already, I would really like to suggest Comcast to update or remove their policy on data usage. We are always going over and having to pay extra per month. While the limit may have made since 10 years ago, it's unreasonable to put this kind of cap with the amount of Internet families use now. Back then, everything was very basic and standard, including video in standard definition because that's the technology we had at the time. But as technology advances, especially related to smartphones, streaming devices/services and high definition video, the policies should too. You can not have the same rules and regulations in a system where it has become the norm to stream HD videos. HD requires much more data than standard definition. And this will only get better and more demanding with Ultra High Definition. So please reconsider this policy.
______Ticket: # 568905 - Comcast data cap complaint Date: 10/4/2015 11:32:55 AM Received via: Internet City/State/Zip: Maple Valley, Washington 98038 Company Complaining About: Comcast ______Description This data cap nonsense us ridiculous. Under guise of providing better service/options for customers, Comcast is now seeking to price gouge customers that are seeking to use the Internet more and more in daily life in a variety of ways.
This practice is awful considering the bottleneck is not real.
______Ticket: # 568909 - Comcast data cap / billing stricture Date: 10/4/2015 11:37:33 AM Received via: Internet City/State/Zip: Bargersville, Indiana 46106 Company Complaining About: Comcast ______Description Comcast billing additional fees for going over arbitrary data limits is a restrictive / monopoly gouging policy. Especially in areas with only one service provider, they're taking advantage of lack of access. If they're going to charge data tiers, like cellular companies do, then customers should be able to provide lower data packages at lower fees, but they're not offering that, they're only offering what they already do at no additional charge then claiming that most customers don't even use that amount. If you're going to charge a particular dollar value for a particular data limit, you should either offer "roll- over" like cellular, or allow grandfathered plans.
______Ticket: # 568914 - Comcast Data Cap. They are charging extra for gb usage over 300. Date: 10/4/2015 11:40:30 AM Received via: Internet City/State/Zip: Norcross, Georgia 30092 Company Complaining About: Comcast ______Description Comcast has charged me several times for data usage of 300 gb a month. This is a very unfair practices especially considering they themselves have admired to the data cap serving no real purpose.
______Ticket: # 568920 - Etremely low speed internet Date: 10/4/2015 11:48:13 AM Received via: Internet City/State/Zip: Boca Raton, Florida 33434 Company Complaining About: Comcast ______Description I purchased a "performance" package from Comcast. I was told to buy a high speed modem which I did. It made my speed faster at times. At a time when I was experiencing no service from them I complained and one of their "technicians" sent a code to my modem that made it reboot every few seconds. I returned the modem to Costco and reinstalled my old modem which used to get a decent amount of speed. Lately I have to wait to open an email and cannot view simple videos without several interruptions. I tested the speed I am getting and it is less than 1 megabyte per second. This is slower than a dialup. I have to keep paying them (around $100 a month) because my community is locked into a contract until 2017. Recently I saw that they were offering TV with HBO and free internet service for $70 a month and I sent the offer to the office of my community. They were told by Comcast representative that we cannot have this offer. I will have to move away to avoid their bad service and fraudulent behavior.
______Ticket: # 568927 - Comcast XFINITY Data Caps Date: 10/4/2015 11:51:52 AM Received via: Internet City/State/Zip: San Francisco, California 94117 Company Complaining About: Comcast ______Description I would like to point out a very worrisome precedent being set by Comcast's internet data caps. In some areas around the country Comcast is beginning to charge people more if their bandwidth use is above a certain threshold. They deceptively claim it to be a pro-consumer practice when it's clearly the opposite. As a crucial utility for daily life (and increasingly so) it's becoming more of a concern that some people are dependent on a single internet service provider (ISP) in their area who controls the entire market. While data capping is both unfair and hypocritical in its framing, many people will be forced to pay whatever their ISP decides they want to charge, it's not an option. Please institute regulations on our country's ISPs to prevent them from taking advantage of the American people and hindering the great technological progress that is a staple of our times.
______Ticket: # 568937 - comcast data cap Date: 10/4/2015 12:04:31 PM Received via: Internet City/State/Zip: Hallandale Beach, Florida 33009 Company Complaining About: Comcast ______Description it seems to be that playing just 10 netflix movies at 4k resolution the 300 gb are gone.... have to pay extra to comcast.... i dont like to pay extra if any of my streaming device like roku, apple tv, google tv, plays randomly ads and use data without my permision or if i forget on playing youtube, one time i went travel and when i back youtube was playing along all time.... 10 days.... i dont know how much data usage is that, but i think a lot.... and so many examples... please review that abuse from comcast thanx in advance
______Ticket: # 568946 - Comcast Monthly Data Cap Date: 10/4/2015 12:11:54 PM Received via: Internet City/State/Zip: Huntsville, Alabama 35803 Company Complaining About: Comcast ______Description I am writing to formally issue a complaint about the monthly data cap of 300gb Comcast is incurring on its users. I live alone with my wife so there are only two people using the internet. On top of that I am at work half of the day, five days a week. Two people in this set up should have NO TROUBLE staying under the monthly limit, yet we struggle monthly. This is clearly a method for Comcast to get more money out of its customers. I would switch service providers but there are no other options in my area; Comcast has a monopoly therefore I have to either put up with it or not have internet access. If it is this difficult for two people in a household to stay under the data cap, I can't imagine how a larger family can. 300gb may have been an adequate cap 5 years ago, but in this day and age, people stream video and music more than than ever. The data cap needs to be either raised.
Sidenote: There are no additional data plan options through Comcast other than a business connection. I am not running a business, therefore that is not an option. If I go over 300gb in one month, I am automatically charged for an overage. I have no option to increase this data ceiling to a higher amount.
______Ticket: # 568954 - Comcast data caps Date: 10/4/2015 12:19:19 PM Received via: Internet City/State/Zip: Miami, Florida 33193 Company Complaining About: Comcast ______Description I just learned of this data cap comcast is implementing and it's absurd. If google can provide faster fiber optic internet service at a cheaper price, and with no data cap, then so can comcast.
It's very easy to exceed 300GB when you download games, watch youtube, and watch streams. This data cap is basically making me pay an extra $30 a month for a service I already had. On top of that, comcast forces you to purchase a TV bundle, when I haven't even watched TV in years.
I would just ditch comcast and go with another company, but unfortunately comcast has a monopoly on fast internet service in south florida.
This cap is unethical and just a way to maximize profits against a customer base who has no choice.
______Ticket: # 568960 - Data caps Date: 10/4/2015 12:26:59 PM Received via: Internet City/State/Zip: Santa Fe, New Mexico 87505 Company Complaining About: Comcast ______Description Please do not allow ISPs charge extra for unlimited data. I already pay them for access to their services and it is unfair I will have to pay more because I am a usage consumer.
______Ticket: # 569037 - Data Cap Contract Issue Date: 10/4/2015 1:22:15 PM Received via: Internet City/State/Zip: Hollywood, Florida 33021 Company Complaining About: Comcast ______Description Hello,
On 2015-09-07 I called Comcast regarding a unrelated service issue. The CSR tried to sell me the "Starter XF Triple Play". At first I was reluctant, having heard about the new data caps on my play. Eventually the CSR mentioned that the Triple Play has no data caps. When I heard that I decided to agree to sign up for the two year agreement. Imagine my surprise when I received an e-mail stating data caps would be implemented on october.
I called Comcast at 1-877-807-658 on October 4th. She conformed that regardless of what the Comcast rep stated, I would be subject to data caps and the penalties for going over this cap.
Therefor, I want my contract with Comcast to be rescinded because Comcast sold me a plan based on a false verbal contract.
______Ticket: # 569065 - Billing Complaint against Comcast Date: 10/4/2015 1:40:08 PM Received via: Internet City/State/Zip: Malvern, Pennsylvania 19355 Company Complaining About: Comcast ______Description I was/am a Comcast customer since December 2008. I was planning to move home on 26 June 2015, so on 18 May I called into the Concast service center to ask that service be cancelled on 27 June. There were some other issues, such as Concasr believing the cable modem I was using was a rental as opposed to me owning it which I did, but I was told this would need a ticket to resolve. I was told a letter would be sent to me in due course. Today (4 October), I looked at my credit card bill - and to my surprise found that Comcast has been charging me $89.55 a month in July, August, September and now October. I called into the service center, and was told by Keyana (ID 4?V) that they have a record of my call and the fact I asked for service to be cancelled - but they could not do it. The reason cited was that they need someone who owns the account to call in on the day of cancellation. I was never told this by Comcast. I consider it fraud and mis billing to be charged after the date I asked for service to be cancelled - and the sum is material - to the tune of $400. I remained on hold for 25 minutes - to be told that she recognized that I was misinformed, but Comcast could do nothing to back date any credits and therefore any money which was charged to me cannot be refunded. Essentially - this is an easy and disreputable way for Comcast to cheat their customers - and I would hope that the FCC would research this and sanction Comcast to the greatest extent of FCC's power. As a customer - I called in to cancel service - of which Comcast have record, and was never asked to call in again. On the contrary - I was given to understand that service would be cancelled - and it was only on my checking did I find out that this was not the case. I asked to speak with Keyana's supervisor - and waited on hold to be told that he was unavailable - and that he would call me back within 30 minutes. This time has passed and I have every confidence that Comcast will not call back. Further - I was told, when I asked that she ensure that service be at least cancelled from today, that it could not be because their service team did not work Sunday - and I would have to call in tomorrow. This was hugely annoying - and when I expressed my displeasure and asked for a call back - I was told they may phone me within two hours. This is contradictory to the team not working on weekends. I implore the FCC to help me resolve this issue - and also to ensure Comcast provide adequate customer service and do not seek to cheat their customers.
______Ticket: # 569112 - Comcast internet usage cap Date: 10/4/2015 2:07:08 PM Received via: Internet City/State/Zip: Nashville, Tennessee 37211 Company Complaining About: Comcast ______Description Comcast has set a data use limit of 300GB a month. With 4 members in my house hold we regularly go over the internet use limit and get charged a hefty fee. Comcast needs to get rid of usage limits!
______Ticket: # 569126 - Comcast setting 300gb Data Caps Date: 10/4/2015 2:19:17 PM Received via: Internet City/State/Zip: Brooklyn, New York 11221 Company Complaining About: Comcast ______Description Hello,
Comcast has recently begun setting data caps in certain ares where it provides service. 300gb is an arbitrary number that Comcast is using to gouge its customers because it can. With no competition, why should they do anything different?
Please note that I am an Optimum customer, but I am filing this complaint regarding Comcast because I do not believe it is right.
The real problem here isn't what they're charging, it's why. You are paying for speed, not amount of data. The amount of data you use is meaningless to customer impact. Their claim for needing to charge for high data usage is that "those who use more data slow down the internet for those that don't". When in reality, the real reason people are impacting each others' internet speeds is that the provider has typically oversold all of their lines. For example, if their line is capable of 5000mbps (simply a place holder speed for this example), they will sell 50mbps speeds to 100 homes. They do this in hopes that not everyone is on and using bandwidth at the same time. If you are sold as a single household on 50mbps internet, you aren't able to exceed that cap no matter what form of traffic you are using. So you could be streaming high-def video once a year, if that happens to fall during a high usage time on an oversold line, internet speed will slow down.
So, as you can see, the bandwidth capability of what they are selling is the problem. The data size cap is a completely arbitrary number they are instating to target consistent users. Instead of actually being consumer oriented and expanding to prepare for/usher in future technology growth, they're doing things like lobbying for ending net neutrality and charging more for specific services.
In truth, ISP services have a high percentage of profitability because they're charging for lines that are already in existence that they rarely need to maintain. To actually expand and be able to support their sales would be the "customer oriented" move but they are digging their heels in and doing everything in their power to avoid this cost. The sad part is our government is run by money instead of public voice so we, as consumers, will likely lose this war.
I implore those of you reading this to make changes that prohibit this type of hypocrisy. "Customer oriented" should mean more lines to more homes at higher speeds for a reasonable amount of money. These caps are arbitrary, and the exact opposite of "customer oriented" because Comcast are literally punishing customers for using their service.
______Ticket: # 569132 - Unfair Practices and Data Usage Limits Date: 10/4/2015 2:21:32 PM Received via: Internet City/State/Zip: Atlanta, Georgia 30324 Company Complaining About: Comcast ______Description Comcast has lately implemented a Data Usage plan. Not only have they publicly stated that it is unnecessary and solely an effort to make more money from their customers, they have removed lower priced plans from our neighborhood. Currently the cheapest internet package available is over $100 a month. Furthermore, their data usage measuring methods are suspect.
______Ticket: # 569133 - Comcast's new limited internet charging cap 'trial' plan Date: 10/4/2015 2:21:47 PM Received via: Internet City/State/Zip: Homestead, Florida 33034 Company Complaining About: Comcast ______Description On 10.01.2015 Comcast sent a letter informing us that we are only allowed a limited gigabytes per month. I am retired on SSA with a sick husband and a son at home. We can hardly afford and have in the past been behind on the monthly payments as it is. ATT has the same plan. There are no other options in our area. In this day and age we are dependent on the internet for everything; banking, emails, business, socially, entertainment, news on what's happening in the US and the world. Why can't we have free internet?
______Ticket: # 569137 - Comcast data caps Date: 10/4/2015 2:24:46 PM Received via: Internet City/State/Zip: Deerfield Beach, Florida 33442 Company Complaining About: Comcast ______Description Comcast has recently introduced Data caps in my area in order to charge customers more for using data over an arbitrary limit. Despite their poor customer service, delayed or often forgotten about on- site schedules, Comcast still deems it necessary to charge more money for the same data usage and poor service every month. It feels like extortion.
______Ticket: # 569153 - I am not getting the speed I paid for Date: 10/4/2015 2:42:05 PM Received via: Internet City/State/Zip: Cambridge, Massachusetts 02139 Company Complaining About: Comcast ______Description I paid for 150mbps, but consistently get 20mbps. In fact, I have never even seen my speed go above 30mbps, even with all other devices disabled.
______Ticket: # 569158 - Comcast Data Caps Date: 10/4/2015 2:42:50 PM Received via: Internet City/State/Zip: Rochester Hills, Michigan 48306 Company Complaining About: Comcast ______Description I'm becoming anxious due to the recent news of Comcast charging customers extra fees for using more than 300gb of data. Im afraid that they will get away with this absurd pricing change and it will creap into my bill. Theres no real competition for them in my area which is really scary.
______Ticket: # 569160 - Comcast across-the-board 300gb data cap Date: 10/4/2015 2:44:00 PM Received via: Internet City/State/Zip: Portland, Oregon 97213 Company Complaining About: Comcast ______Description To whom it may concern,
Comcast has different download speed internet service tiers. At the fastest of of these tiers, Comcast offers 150 Mpbs. The cost for this tier is $89.99 per month. In comparison, Performance 25 offers 25Mbps $59.95. Clearly subscribers of the 150 Mpbs are paying a premium for the higher service level. My estimates of the 105 Mpbs service tier show that I would burn through the data cap in approximately 5-7 days.
Why then is Comcast rolling out a fixed 300 GB data cap across all internet services tiers? It makes no sense to offer a higher speed product at a higher cost when data consumption is capped irrespective of service tier.
I see the higher services tiers as a form of consumer entrapment seeing as the higher service tiers come at a higher monthly subscription price. If the same 300 GB data cap is imposed for all services tiers, then the monthly subscription price for the highest tier should be exactly the same as the lowest tier. In this way, only then would the most data demanding consumers be charged fairly for their heavier download usage. Essentially the higher monthly cost for the higher service tier is payment for the *option* of using the service, not for actually using the service.
As it stands now, the consumer who are already paying a higher price for higher download speeds are being penalized with "gotcha" overage charges for using the service in the way it was intended.
End data caps or ensure fairness in data caps. A data cap that bears some relationship to the service tier is fair, example 300 gb cap for 25 Mpbs, 1260 gb cap for 105 Mbps. A uniform data cap across service tiers having the same monthly price is fair, example $59.99 for 25 Mbps with 300 gb cap and $59.99 for 105 Mbps with 300 gb cap. Charging more money for increased speed with a uniform data cap is unfair.
______Ticket: # 569194 - Comcast Data Cap Date: 10/4/2015 3:02:01 PM Received via: Internet City/State/Zip: Burien, Washington 98148 Company Complaining About: Comcast ______Description I am writing to complain of the data cap Comcast is implementing is markets across the United States. The very idea of restricting a limitless resource is bizarre. The fact also that those who use a great amount of data being forced to pay overage fees, while users who use less data paying the same amount shows this is not about the cost of supplying the resource.
Please ensure customers are artificially limited from utilizing the greatest form of interaction and connection the world has ever know. Many Americans have only one or two ISPs to contract with, and data caps effectively increase the cost of service while improving nothing. It is a mere greedy cash grab. Please help. Thank you.
______Ticket: # 569210 - wifi hot spot activation Date: 10/4/2015 3:10:21 PM Received via: Internet City/State/Zip: Port Charlotte, Florida 33952 Company Complaining About: Comcast ______Description i just moved. i have been trying for three days to get my service activated. i have made at least 18 calls with no resolution. i keep getting cut off while waiting for technical specialists after acct people can't help. i have spent 4 hrs fri nite on the phone to get tv activated. 3 hrs sat trying to get wifi, with the act reps telling i have to hook up my other devices. now today i have spent 2 hrs and am still on hold again waiting for support, and i still don't have wifi. in addition my promotional rate of $114.99 increased to 146.32 on my first statement.
______Ticket: # 569228 - Unauthorized increase in service charges Date: 10/4/2015 3:24:12 PM Received via: Internet City/State/Zip: Miami, Florida 33186 Company Complaining About: Comcast ______Description Comcast states they will begin to charge extra for Internet data used above 300GB. This was never authorized by me and was not part of the service contact I signed.
______Ticket: # 569247 - Comcast data limitations Date: 10/4/2015 4:03:50 PM Received via: Internet City/State/Zip: Key West, Florida 33040 Company Complaining About: Comcast ______Description I'm filling this complaint in regards to Comcast Communications newly adopted 300GB/month data cap in the city on Key West, Florida. In an area with severely limited choices and next-to-no competition, raising there price of those trying to save money by choosing streaming options for their TV is absurd.
______Ticket: # 569252 - Comcast Data capping Date: 10/4/2015 4:06:32 PM Received via: Internet City/State/Zip: Chester, Virginia 23836 Company Complaining About: Comcast ______Description As a comcast customer, I do not think comcast is entitled to how much of a service I'm allowed to use. I don't get throttled or shut off if I use more than usual electricity, or eat more at a buffet? Comcast has publicly stated that the data caps hold no purpose in service they provide, so why do they limit it for the consumer? I want what I am paying for... access to the internet at the speeds I pay for.
______Ticket: # 569253 - Comcast overcharging for 'unlimited' internet access! Date: 10/4/2015 4:08:41 PM Received via: Internet City/State/Zip: Collierville, Tennessee 38017 Company Complaining About: Comcast ______Description Comcast/Xfinity is expanding the area where it is putting in place a cap on internet usage. I have a contract with them for unlimited internet access.
______Ticket: # 569314 - Comcast Xfinity Data Cap implementation Date: 10/4/2015 4:59:42 PM Received via: Internet City/State/Zip: Miramar, Florida 33023 Company Complaining About: Comcast ______Description Data cap was instituted, we did not receive a letter or email before it was implemented. I've now signed up for an extra $30 to remove the cap, but they cannot make it effective until next month, resulting in annoying alerts popping up in web browser. I also think 300GB per month in the current state of streaming digital media is easily exceeded by most familys. If there was another choice for quality broadband, I would switch services.
They also charged me for 8 months for a modem rental that was returned within the first month of service, and would only credit 2 months fee, for their mistake.
______Ticket: # 569327 - Horrible tratment and service, fail to deliver what was agreed. Date: 10/4/2015 5:19:00 PM Received via: Internet City/State/Zip: Lake Worth, Florida 33463 Company Complaining About: Comcast ______Description Xfinity faild to show to 3 appoiments no, show no call, no help to fix this issue. Allways appologies and give me a new appoiment for a week later.
______Ticket: # 569340 - Comcast Data Caps Date: 10/4/2015 5:50:47 PM Received via: Internet City/State/Zip: Savannah, Georgia 31401 Company Complaining About: Comcast ______Description A 300GB data cap with zero 'real' alternative data provider options is a monopolistic behavior taking advantage of consumers. My assumption is it is an attempt to recoup revenue as users switch to a different medium of content; examples: Hulu/Netflix/HBOGo. The result is a zero value-add and a recession of capability for US consumers who are already behind Europe/Asia in consumer data infrastructure.
I'm sure there have been lots of suggestions put forward; I'm voicing my support of these and creating value instead of restrictions.
______Ticket: # 569368 - Comcast data cals Date: 10/4/2015 6:05:47 PM Received via: Internet City/State/Zip: Charlottesville, Virginia 22901 Company Complaining About: Comcast ______Description It is to much that Comcast is allowed to be a monopoly, and $80+ per month for sub par internet relative to the rest of the world is atrociousl and now I will eventually be paying a bull shit $30 dollar fee every month just because there is no one to keep comcast in check. 300gb is such an arbitrary amount to! Comcast handles data easily already without the need for additional funds to maintain there network. God only knows what they do with their lovely 95% profit margin money - it sure as hell does not go into making a better internet for me!
______Ticket: # 569372 - LITTLE TO NO SERVICE AT ALL!!! Date: 10/4/2015 6:08:34 PM Received via: Internet City/State/Zip: Atlanta, Georgia 30328 Company Complaining About: Comcast ______Description I've been with Comcast for over a year now and my connection has never been as good as it has been advertised to be. I upgraded my service in hopes of receiving maybe a better service than I had been receiving even if it didn't reach its full potential but now my internet doesn't even give me any connectivity most of the time. My "premium" channels such as HBO,showtime,stars, and Cinemax, which I pay extra for, constantly give me messages like "this channel should be available shortly." I am also paying the extra money to receive 150 mbs for my internet service and at best, when my internet works, which is never, I only receive 30-45 mbs. I have called multiple times with no help in resolving this issue. I am very dissatisfied with Comcast and I am on the verge of cancelling all of my services because of the way Comcast handles its issues. Please help or you will lose a valuable customer who has never been late on a payment.
______Ticket: # 569377 - Comcast Issue Date: 10/4/2015 6:14:00 PM Received via: Internet City/State/Zip: Paw Paw, Michigan 49079 Company Complaining About: Comcast ______Description I’m living on disability income and it’s been hard to afford the little things. My internet keeps going up yet my service never changes. Their service has been pricey and has been going up every time. Most of the time, my internet service would go out for couple of hours and yet I'm still paying for the service. The speeds are not met majority of the time. I believe this is unfair.
______Ticket: # 569399 - Broadband Data caps Date: 10/4/2015 6:40:52 PM Received via: Internet City/State/Zip: Santa Clara, California 95051 Company Complaining About: Comcast ______Description While I am not currently a subscriber of Comcast affected by their "trial" data caps for home internet service, I am a Comcast customer and fear this may become a common place practice for other areas. I currently live within Santa Clara city limits, centered between Apple, Google, Ebay, and San Jose International Airport (my point is I'm not on the outskirts of "civilization") and Comcast is my ONLY wired internet provider available, in the MIDDLE of Silicon Valley. I can't even get below FCC qualified "Broadband" speed DSL at my house according to AT&T. Comcast is my only wired, "competitive" broadband provider available to me. I understand charging for use on resource limited utilities (water, electricity, gas, etc.), however bit transfers is not resource limited. I am a higher than "average" bandwidth user as I work in the technology field and have a passion for "all things digital" and as such make full use of my internet, along with my family. I was a cord cutter early on, only having basic cable (not even plugged in at my house) because it makes my internet cost cheaper. I regularly have many devices online at a time, streaming video, downloading updates, and I know that many of my installed software packages phone home and updated without me knowing. Microsoft recently admitted that computers running Windows 7 will automatically download the windows 10 installers (6GB) without an option to disable this. Digital devices connected to the internet have become so complicated most don't even know how much data something takes, much less how to stop a device from using data if they don't want it to. Apart from that, limiting availability of access is detrimental to technology, and society in general. This will stifle innovation and creativity among all sectors of business if further restrictions are placed upon the necessity of fast, unlimited, communication channels. Data caps, of any size, should not be allowed when there is no limited resource or cost of delivery of that resource to the end user. We already pay increased costs for faster services, to use more devices, with the growth of technology data usage will only continue to increase and it needs to be available to more people at higher speeds, with LESS limitation, and a lower cost.
______Ticket: # 569401 - Data Cap Date: 10/4/2015 6:42:43 PM Received via: Internet City/State/Zip: Miami, Florida 33176 Company Complaining About: Comcast ______Description As of October 1, 2015, Comcast placed a 300 GB limit on my home internet usage, subject to fees if I go over. According to Comcast, I surpassed the limit within 3 days although their calculator estimates that I would rarely if ever go over the limit in a month. The data usage cap is not about bandwidth, it is not about providing services, this is purely a money grab and an effort to corner the market, forcing customers away from streaming services like Netflix and Amazon. I believe that in addition to merely being a despicable money grab, Comcast is also falsifying the numbers - I can't see any possible way that my family used over 300 GB of data in only 3 days. And now we're going to pay a huge price for a service that is a completely necessary part of everyday modern life. My internet bill has gone from 30 to 60 to 90 and now most likely to $120 a month in the last year. I just cannot believe that Comcast's practices are legal. The FCC has a duty to the people of our country to stop gigantic companies like this from bankrupting us out of the ability to live our lives and utilize the internet as the rest of the first world does.
______Ticket: # 569414 - Comcast Data Speeds and Caps Date: 10/4/2015 7:03:00 PM Received via: Internet City/State/Zip: Nashville, Tennessee 37208 Company Complaining About: Comcast ______Description I do not like that Comcast has begun capping my data and what's more never warned me until it was already happening and I was notified I was approaching my limit. What's more the service itself has been very spotty and I have a feeling it is being throttled. They sent men over to fix it and it took 6 days for them to arrive and their improvements did absolutely nothing.
______Ticket: # 569464 - Comcast Experiment: Capping unlimited data Date: 10/4/2015 8:14:06 PM Received via: Internet City/State/Zip: Dallas, Georgia 30157 Company Complaining About: Comcast ______Description My area happens to be one of the trial areas for the BS where Comcast is capping "unlimited" data and that simply makes no sense. How can there be a cap when we are paying for UNLIMITED DATA. Comcast is taking advantage of their customers and that needs to be stopped. We had to get unlimited due to our children gaming and for streaming movies and my home business. What can be done about them and the hypocritical situation they have created? It wasn't even a full week into this month and we were alerted we had exceeded our limit on our unlimited data by 125%. What sense does that make? My most recent bill reflected charges for $70 for additional usage and $15 for speed increase Blast! Internet. Both are billed as additional Xfinity Internet Services.
______Ticket: # 569479 - Internet service Date: 10/4/2015 8:30:50 PM Received via: Internet City/State/Zip: Yardley, Pennsylvania 19067 Company Complaining About: Comcast ______Description We are confronting a very many problems with the reliability of the service, here in Yardley, PA, having college student and paying very higth fees for a very unreliable service. Today my dougther must finish a assignment for her chemical class and I was force to use the hot spot of my company phone in order to help her to comply with the death line to complete the task. The FCC must comply with the fiduciary task of supervise the service delivery or in a best option promote the competence that here is un-existence. We are paying for a very limited service the other countries have. We loss our faith in our institution due to the inaction. My name is (b) (6) , PA 19067
______Ticket: # 569544 - Comcast billing Date: 10/4/2015 9:52:45 PM Received via: Internet City/State/Zip: White Lake, Michigan 48386 Company Complaining About: Comcast ______Description Comcast is billing me for services I do not have. I have
Comcast is billing me for services I do not have. I have contacted them to reconcile my account and they lie and tell me i will see credits and a correct bill the next billing cycle. I have opened 2 separate "escalation" tickets and still ni resolution. I have waited the 3-5 days for the escalation tickets to be resolved and still nothing. Comcast keeps telling me I have to cancel services that I did not order. I have called customer solutions to "cancel" these fraudulent services yet the charges continue to show on my bill.
______Ticket: # 569559 - Comcast Internet Data Cap Date: 10/4/2015 10:33:04 PM Received via: Internet City/State/Zip: Miami, Florida 33183 Company Complaining About: Comcast ______Description I am writing to file a complaint against Comcast for imposing a data cap on my internet bandwidth usage. I feel that the data cap is unfair to consumers unless internet access were classified as a utility and everyone was granted the same, and highest internet speed available. If that were the case, I would happily pay for internet service based on usage. However, I am currently paying a high monthly fee to Comcast for a speedy internet plan, which I primarily use to watch Youtube and other streaming video online. Because I have this speedy plan, the video quality automatically sets itself to the highest possible setting and consumes an inordinate amount of bandwidth in the process. The more I pay for faster internet service, the more data will be consumed without any control by the end user. Therefore, I am requesting that the FCC deem data caps to be illegal and force Comcast and other ISP's to remove the data caps.
______Ticket: # 569586 - Comcast Customer Service Date: 10/4/2015 11:09:30 PM Received via: Internet City/State/Zip: Nashville, Tennessee 37214 Company Complaining About: Comcast ______Description I'm trying to transfer my service from my old residence to my new. I called Monday September 28, and first spoke with someone only interested in upgrading my services. After turning her multiple sales pitches down, she gave me a phone number that would set up the transfer. I spoke with another lady, who said she transferred my service, and if it was not working to call and get an activation code. I called for the code, only to find out my service was never transferred, but a service appointment was setup for October 8 from 8 am to 8 pm. I spoke with a supervisor who claimed there's was nothing he could do under his power, but said he issued a credit to my account and requested someone call me the next morning - no one ever called. I made another phone call, and the gentlemen said the only way for my internet to be set up was to confirm the serial number of the product. I was away from home at the time of this phone call, so I was unable to reach this information. I called back that evening, only to be on the phone for 2 more hours and speaking with multiple different agents. The lady I first spoke with was very helpful and knowledgable. She informed me the address was incorrect for my new residence, and my account was never set up to be "self transferred". She was able to set up the transfer, and directed my call to another department who would be able to troubleshoot the equipment so my internet would be turned on. He kept saying my equipment was only registered at my old residence. Somehow, we lost connection so the woman I was originally speaking to transferred me to another agent. This gentlemen was very helpful, as well. However he was unable to set up the equipment. I was transferred once again, to a gentlemen who finally determined the cable outlets in my new home were not set up for Comcast. He scheduled a technician to come out on Sunday 10/4 from 5-7pm. No one ever showed up at the time, or called. I called customer service and spoke with another lady, who informed me the appointment was scheduled for Sunday 10/11. I asked to speak with a supervisor, so she transferred my call to another department, I believe it was video. The lady I spoke with there (was not a supervisor) but was able to look at my account and see the services have not be transferred, my phone number was entered incorrectly and that my new house has not had Comcast since January of 2014. (The original woman I spoke with on 10/2 said Comcast was already set up here) I requested to speak with another supervisor, who was very honest about the company, and was blunt that he wasn't able/going to fix my problem. He said he wasn't able to schedule a technician to come out to my house, but said I would receive a phone call within the next 24 hours to schedule a time for someone to come out. I'll be pleased to actually receive that call, as I've been told that previously and no actions were taken. I've now been without service for a week, and continuing. I enjoy the service I receive from Comcast, however the customer service I've received has been subpar. Comcast advertises the ease of moving with them, but both times I've moved with them has resulted in multiple phone calls and wasted hours. My previous move resulted in a credit that took almost a year to receive, because the had my address incorrect on my account. (My bills were still able to arrive monthly with the incorrect address)
It's frustrating to have to pay for the time I'm not receiving my services. As well as going to hours of phone conversations only to hit a wall with nothing resolved. I appreciate any further help.
______Ticket: # 569601 - Comcast Data Cap Date: 10/5/2015 12:13:57 AM Received via: Internet City/State/Zip: Miami, Florida 33196 Company Complaining About: Comcast ______Description Comcast will all of a sudden implement Data Caps which aim to penalize "cable cutters" and charge for services that is getting increasingly cheaper for them to provide. Without regulation Comcast can change the terms and conditions whenever they please and potentially charge ten times what they were previously charging for the same service. I am a US Soldier, currently away from my home or record due to military orders. The only thing using the internet in my home is my security cameras. I called Comcast and supposidly my cameras use 187 GB per day! According to Comcasts new unfair data charge caps and price hike, my monthly bill will increase from 39.99 to well over 250 dollars! Stop Comcast from implementing unfair data caps and prevent them from changing the terms and conditions on their customers, especially when such changes result in overnight excessive charges for providing the same exact content that they were providing before.
______Ticket: # 569605 - Comcast Data Cap Date: 10/5/2015 12:33:22 AM Received via: Internet City/State/Zip: Kennesaw, Georgia 30144 Company Complaining About: Comcast ______Description My family is a family of five. There are three of us brothers who goes to college and my parents who works full time as a pharmacist and nails technician. We pay our taxes and obey the law. All we want to do is at the end of the day to come home, watch Netflix, do homework, browse the internet, and enjoy online gaming. When we first moved here, Comcast did not enforce the data cap. We have been very loyal customers to Comcast. When they first implemented the data cap, I tried calling them to solve the solution. Three college students and 300gb data cap does not work. We offered to get a higher speed internet plan in hopes of getting rid of the data cap but to no avail. I want to fill a complaint to the FCC hoping to see change.
______Ticket: # 569629 - Comcast Monopolistic Pricing and Usage Capping Date: 10/5/2015 3:22:19 AM Received via: Internet City/State/Zip: Bellevue, Washington 98008 Company Complaining About: Comcast ______Description As a current subscriber to Comcast, I am once again dismayed to read that Comcast has started to introduce increases and fees for usage >300gb/month - what it spins as "heavy users" of their internet service, this time in Florida. I am writing this complaint pre-emptively before such as scheme is rolled out wider.
Comcast is effectively an established monopoly in our Bellevue neighborhood - we have no alternative high-speed internet provider since Verizon stopped installing FIOS in our city (despite taking tax-payer cash to do so earlier in the millennium).
Our household is fairly normal family of 4, teenagers, cellphones, TVs, PCs, gaming consoles. Our habits are fairly average - a few hours of Netflix, Amazon, and other streaming media, plus the traffic of the devices, every day.
Even with this fairly normal usage we regularly see our consumption at well over 400Gb/month. This will only get worse as more and more of our services and devices use the internet in more interesting ways. Moreover existing new tech such as 4K video will quadruple our bandwidth consumed in near future.
Comcast behaviour is two-fold, 1) using monopolistic behavior setting the price bands so low that we are effectively "taxed" for regularly using Netflix et. al. in HD/UHD than buying into their "free" services 2) inhibiting future internet innovation such as streaming gaming by effectively pricing it out of service on our lines.
I've read Comcast's press spin on "average user" utilizing 100Gb/month. As a technologist and internet architect at a very large Redmond software company, I dispute that there is such a thing in the rapidly evolving world that we live in. The average family is not our older parents doing light email. 100Gb/month is less than 13hrs of UHD content for my wife, or two Xbox One games for my children for example. Even Windows Update can often top 4-5Gb/month.
This greed and action stunts the growth of American internet and technology industry and should be inhibited in any way possible. Please help ensure that the capping program is not rolled out wider.
______Ticket: # 569631 - Data Overage and Price Gouging Date: 10/5/2015 3:38:03 AM Received via: Internet City/State/Zip: Dallas, Georgia 30157 Company Complaining About: Comcast ______Description Comcast has been falsely overcharging me for some time, from adding services that I never approved and charging me anyway, to purposely throttling my internet speeds while charging the same amount, and having the audacity to tell me they see no problem when I call in to their abysmal excuse for customer service.
This latest time was the last straw. My billing statement said I went over the 300GB Data Usage Limit by 198GB, which was ludicrous because I live in WEST DALLAS, which is FAR outside of Atlanta. I went into their online chat and got transferred 4 different times until a representative finally told me that I had not gone over the cap and that the bill should be normal. My problem is that Comcast would have kept my money had I not called in. They would not have reported this error to me and kept my money anyway. And I STILL EXPECT that they will try and charge me for a false overage, so I have the transcript of the chat conversation. It is sad that I have to, as a consumer, keep a multi-billion dollar corporation honest with a chat transcript. Comcast just doesn't adhere to a code of ethics and it's behavior borders on unlawful. Only fixing an error if the customer knows about it is extremely unethical and speaks to their complete lack of quality control and customer care.
They frequently do NOT provide the internet speeds they advertise, and then gouge data because they are the leading provider. Unfortunately, I have no other alternatives for internet in my area because my wife works at home. Because of the price increases and the repeated overcharges for data usage, I feel like Comcast is walking all over their customers with no recourse.
They have not responded to the comments I have made to their customer service representatives, nor have they responded to the corporate surveys they ASKED me to take. They just charge whatever they want, full-well knowing that other companies provide similar service with NO DATA CAP (CHARTER). They just aren't very wide spread.
I know for a FACT that almost everyone hates Comcast as a company, and they are a sorry excuse for an internet provider. I don't know what else to do, and I feel like my complaints fall on deaf ears, or worse a company who feels as though it can operate how it wants because customers are FORCED to use its service or just go without internet usage. It is pitiful that this kind of behavior can be summarized as corporate extortion, and yet they seem to get away with it year after year with zero penalty.
I don't understand how they can charge me for the Atlanta data usage limit when I live so far away. How is that justifiable?
______Ticket: # 569638 - Comcast doesn't offer internet service without limit. Date: 10/5/2015 5:32:17 AM Received via: Internet City/State/Zip: Pittsburgh, Pennsylvania 15213 Company Complaining About: Comcast ______Description All residential internet options provided by Comcast have a monthly limit. Comcast insists this limitis not enforced and I haven't seen any extra charges on my bill, but am worried that I will if I go over. I asked the Comcast representative if I could get a plan without a monthly service limit and he said, "No. They all have them, but there's nothing to worry about because we don't enforce them".
______Ticket: # 569649 - Comcast (Xfinity) cap on Internet usage Date: 10/5/2015 6:28:30 AM Received via: Internet City/State/Zip: Miami, Florida 33177 Company Complaining About: Comcast ______Description I would like to file a complaint and will be part of any class action law suit that can come out of this situation. My complaint is about the Internet cap Comcast aka Xfinity is placing on my account. I would like the FCC to investigate this matter. I have been paying for unlimited internet and now, comcast wants to cap my usage at 300gb. Comcast needs to stop getting away with this. The government needs to look at how they spend millions on special interest group who lobby for them so that laws in their favor are passed. We need to put a stop to this. Thank you. Please feel free to contact me with any questions.
______Ticket: # 569652 - Comcast Internet Data Caps Date: 10/5/2015 6:41:15 AM Received via: Internet City/State/Zip: Miramar, Florida 33025 Company Complaining About: Comcast ______Description Comcast has just sent word that our internet data plan was retroactively modified to contain a 300GB monthly data cap with a speed limitation where previously it was for unlimited data with a speed limitation. Comcast advertises to us that we can lift the data cap for an additional $30 per month. In other words, I can have the plan I've had for years for an additional $30 per month.
This move on Comcast's part is a naked abuse of its monopoly power. They are the only fast internet providers in South Florida and thus we have no options when it comes to broadband internet. Comcast has increased their price in an effort to segment the market and extract consumer utility from those that it can by using data usage as the delineating factor.
Comcast is utilizing its monopoly power over television cable services as well. As more consumers opt for on-demand video services over the internet, data caps are a means of restricting such access or siphoning additional monies from consumers that opt to proceed via this route in order for Comcast to make up for lost revenue. In other words, Comcast is ensuring that it will be paid either as the content provider or the middleman. This is classic example of abusive monopoly power.
This is a clear abuse of its limited monopoly power and must be regulated. Shame on Comcast!
______Ticket: # 569692 - poor internet - ComCast Date: 10/5/2015 7:37:24 AM Received via: Internet City/State/Zip: Quincy, Massachusetts 02169 Company Complaining About: Comcast ______Description We moved into this apartment in September 1st and have had reliable service for approx. 7 days total. We've had 3 dispatches on site, about four 1 hour calls to tech support, and still no improvements to our signal. The last tech came onsite to replace the router, and he left the old router in our living room. When we call, they will reset the connection, verify the MAC Address on the router, and "fix it" for a few hours. Then our service drops again. The second call to tech support, they mentioned that our signal is erratic and keeps going into a high & low frequency. That's when they dispatched someone again to replace the router.
In addition to this, we've had several days with our cable out and multiple calls for that as well. We just received a $270 invoice for our first month of "service". side note: the apartment downstairs has had flawless cable & internet uptime since moving in.
______Ticket: # 569693 - Comcast Date: 10/5/2015 7:38:09 AM Received via: Internet City/State/Zip: Houston, Texas 77085 Company Complaining About: Comcast ______Description My Senior Complex has a contract with Comcast so we can not have any other internet service company. I recently moved in and called Comcast to have internet installed. I was talked into trying a $89.99 deal for phone, tv and internet with a 30 day trail period. So if I was not satisfied with the deal I could change it. When the phone was not compatible with the Life Alert and the tv programing was not what I would use, I called to just change to the internet, as I had wanted in the first place. I believe Comcast is price gouging because not they want $79.99 for just internet and they know I can't get another company.
______Ticket: # 569782 - Comcast Internet Data Caps Date: 10/5/2015 8:59:41 AM Received via: Internet City/State/Zip: Davie, Florida 33325 Company Complaining About: Comcast ______Description On October 1st, Comcast/Xfinity implemented a 300 GB data cap and will be charging for additional gigabytes in increments ($10 for every 50 GB overage). While I don't necessarily like this approach, I can live with it.
However, my issue is that my daily usage in October has doubled. As of October 4th, I am at 45 GB of data usage (11.25 GB daily average). I checked my usage on the Comcast website for the past 3 months (July 1-Sept 30) and my average for those 92 days was 5.86 GB per day. My highest usage during those 3 months was 202GB in August (6.5 GB daily average)
I find it very odd and extremely convenient that my usage on the month that this data cap begins, my daily usage has nearly doubled. Nothing has changed in my household - the same people using the same devices for the same purposes. As far as I can remember, I have never gone over the 300GB for any month but at this current rate of usage, it will in October
I am curious to see if other Comcast customers are seeing similar increases in October
Thank you
______Ticket: # 569845 - Comcast false service and pricing practices Date: 10/5/2015 9:33:23 AM Received via: Internet City/State/Zip: Northville, Michigan 48167 Company Complaining About: Comcast ______Description Hello,
I'm sure you've gotten a million (or more) complaints about Comcast, so chock this up as another one. I recently called Comcast to change my service level. The rep on the phone offered basic TV and 25Mbit/s internet for $49.99 per month. I repeatedly confirmed with the rep by phone that my TOTAL bill per month would be $49.99. She repeatedly said yes.
The next day, I get a confirmation email from Comcast saying that my bill is actually $49.99 PLUS $15 in additional charges per month that they did not tell me about.
If I walk into any other company and the cashier tells me he's going to put $49.99 on my credit card and then proceeds to put $65.00 on it instead, they immediately refund me the difference and apologize for charging me the wrong amount. With Comcast, it seems like they can charge you however much they want even if you don't agree to the amount being charged. On top of that, there is no recourse because Comcast has a complete monopoly on internet service and they know it.
There is literally nothing I can do in this situation. If I try to cancel my service I will be charged an outrageous early termination fee. If I don't pay my bill, I will be sent to collections. If I try to change my service they could just rip me off again.
This company has far too much power over its customers. Consumers around the nation could really use the FCC's help in promoting the ability for local entities to create their own ISP's, and also allowing companies like Google to expand their high speed internet offerings like Google Fiber to create competition.
Thank you for taking the time to read this.
Sincerely, Comcast Victim
______Ticket: # 569893 - Comcast bill Date: 10/5/2015 9:51:40 AM Received via: Internet City/State/Zip: Loxahatchee, Florida 33470 Company Complaining About: Comcast ______Description I requested Comcast service and they were never able to hook it up to my house. They sent me a bill, I tried calling them , they hung up on me wouldn't fix it and then they sent it to collections. I was on the phone with them for two hours this morning and they just keep telling me they understand and transfer me.
______Ticket: # 570129 - angry about comcast placing a cap on data usage Date: 10/5/2015 11:21:07 AM Received via: Internet City/State/Zip: Auburn, Georgia 30011 Company Complaining About: Comcast ______Description We have been with comcast for a while now. Where we live we only have two companies to choose from. We have comcast and at@t, we have the owrst of the worst companies. I don't know how long comcast has been having a cap on data usage, but my bill has gone up more and more each month. I think it is selfish and wrong to charge a customer when they go over 300gb a month. What household doesn't go over. They are making money off of hardworking customers that already pay an outrageous amount each month, and they are taking advantage of the ones that only have one or two choices of internet providers. This practice is wrong and something needs to be done about it.
______Ticket: # 570213 - Dishonest Agents and Missing phone recordings Date: 10/5/2015 11:42:55 AM Received via: Internet City/State/Zip: Turtle Creek, Pennsylvania 15145 Company Complaining About: Comcast ______Description I canceled my service on Friday, October 2nd with representative Joe (6GF). I requested a confirmation number, but he stated that that he was unable to provide one and one would be sent via email.
On Saturday, October 3rd, my service was still active and I had yet to receive a confirmation email as requested. I called back to inquire as to why my service was not disconnected. The agent (Maria from 11 service) stated that it had been, but the modem never turned off. She asked why I was canceling, and I answered (because of the price). She then proceeded to offer me an internet plan (Performance for $29.99). I accepted the offer. I asked for a confirmation number, and she stated that one would be sent via email & that the service change should take effect immediately (once I reset the modem).
On Sunday/Monday, I had not received a confirmation email from either the cancellation or the plan offered to me by Maria, and my internet speeds did not reflect the plan as stated by Maria. I called back multiple times only to be told that: #1 the plan doesn't exist #2 they don't have a record of the call that took place
______Ticket: # 570215 - Comcast Xfinity switched to home internet data plan Date: 10/5/2015 11:43:41 AM Received via: Internet City/State/Zip: Miami, Florida 33138 Company Complaining About: Comcast ______Description All of the sudden I get a letter dated September 18th that now I am on limited internet usage plan. Just like that, and if I want on my unlimited for which I signed a contract for, I have to pay $30 extra a month! How is this even legal? These companies should not get away with switching plans especially who are under contract just like that. If I try to leave them before contract is up I bet they charge me a fee, how can they just do this then?
______Ticket: # 570254 - COMCAST Date: 10/5/2015 11:55:21 AM Received via: Internet City/State/Zip: Selbyville, Delaware 19975 Company Complaining About: Comcast ______Description Comcast SUCKS. I just called them because of my bill going up $11. There response to this is prices have increased and if you did not take the package, it would cost you more. They talk about Direct TV and Dish TV blind siding customers. Comcast is worse then them because they advertise about the blind siding but do not include themselves. The FCC will do nothing about Comcast. Including the fact that Comcast has become a conglomerate. This is my 4th complaint. Do something about Comcast. No, Comcast never settles my issues, and they are pathetic liars if they say they do. Comcast has become a conglomerate and you the FCC has let them. I really believe what someone told me on a Forum that Comcast has the FCC and the Federal Government in their pockets.
______Ticket: # 570417 - Comcast not available Date: 10/5/2015 12:32:10 PM Received via: Internet City/State/Zip: Jackson, Michigan 49201 Company Complaining About: Comcast ______Description When looking into why we could not get internet on our block we was told there was no enough houses on our block to be worth it for Comcast. We have over 50 houses one school and a business on our street. Our next door neighbors are working from home using a air card. When my daughter comes home from college she can not use our Satellite internet because it is not secure enough for her school since she teaches and grades from home. I need to be able to sometimes access the internet for work and the satellite service is not reliable or secure as hard wired. Since Comcast holds the contract in (b) (6) no one else can supply the service.
______Ticket: # 570423 - Interenet wifi hotspot Date: 10/5/2015 12:34:26 PM Received via: Internet City/State/Zip: Miami, Florida 33137 Company Complaining About: Comcast ______Description I have been under a year long comcast internet service package since Dec 14. As part of the deal I was granted access to the network of wifi hot spots. I have used the hot spots for 9 months. Starting last Thursday, I was informed I no longer have access and I would have to upgrade to a premium service. My original deal included wifi hotspot access and should be honored for the full year of my subscription.
______Ticket: # 570469 - lack of repair response for internet, telephone and cable issues with Comcast in Michigan Date: 10/5/2015 12:49:32 PM Received via: Internet City/State/Zip: Richmond, Michigan 48062 Company Complaining About: Comcast ______Description The failure of Comcast to repair internet and cable issues which also affects their phone service at this residence (last 7 months 5-1-15 thru 10-5-15). They failed to show up for repairs on their scheduled appointment dates. When contacted, they apologize and then schedule additional appointments. They then fail to respond and/or repair the problem. To date, 5 techs have made a house call here. All indicated that there is a problem outside the residence at their (Comcast) street box. Comcast scheduled this repair twice and failed to respond let alone bury the new cable line that they said was needed.
______Ticket: # 570693 - Comcast limiting my unlimited data Date: 10/5/2015 1:55:24 PM Received via: Internet City/State/Zip: Miami, Florida 33176 Company Complaining About: Comcast ______Description Comcast is limiting my service included to only 300gb per month. This seems like just a money grab for all those cable cutters that stream most of their content.
______Ticket: # 570832 - data caps on comcast Date: 10/5/2015 2:39:50 PM Received via: Internet City/State/Zip: Pompano Beach, Florida 33060 Company Complaining About: Comcast ______Description With the new data cap of 300GB, we are not only forced to watch commercials on internet streaming video, but now we must pay for them. Not to mention the many websites that automatically stream ads the second you connect to their site. Many times you can't even close out the video ad. The ad could be running down the page and unless your sound is up, you wouldn't even know it. I monitored the bandwidth of a popular tv show from ABC and in 43 minutes it used up 852MB of bandwidth. Of the 852MB, there were 27 commercials at a cost of 104MB. This is not right. There should not be commercials if they are going to count against our data usage. Also their data monitors should be checked for accuracy. The first day (Oct 1) of the data caps I check my usage meter at 2:30AM when I first got up, before we even got on the internet, and it showed usage of 2 GB. I called and complained and they did give me a 10.00 credit. Comcast is by far the fastest service in south florida, and they know it. There is absolutely no excuse for these data caps except for pure greed. I hope you guys can do something about this monopoly around here. Thank you.
______Ticket: # 571022 - Cap on Internet usage from Comcast Date: 10/5/2015 3:23:10 PM Received via: Internet City/State/Zip: Coconut Creek, Florida 33066 Company Complaining About: Comcast ______Description Just saw the new rules Comcast has begun to cap users at 300 GB per month. This is ridiculous and even though most consumers might not use that much, it is simply another way for them to keep making more and more money off those that will go over that threshold. I work from home and sometimes am online FAR more than others and if I go over from time to time, it is simply not cool at all. I KNOW I'm not the only one who is upset about this. More money + control for Comcast is what this is all about. Why should a company be allowed to control the amount of data someone uses when they are being paid for that subscription? On that note, if they are able to drastically change the 'rules' on the services they provided when we signed up, we should be allowed to get out of our contract and go elsewhere. This is definitely not cool at all. Not a happy Customer and will make sure to tell ALL my friends/neighbors/colleagues, and 15,000+ contacts on LinkedIn so.
______Ticket: # 571211 - 3 years of bad service Date: 10/5/2015 4:00:00 PM Received via: Internet City/State/Zip: East Hartford, Connecticut 06118 Company Complaining About: Comcast ______Description For 3 years I have called had techs out had a booster placed in my home and still a very slow if even functional Internet. On 10/2/15 techs came to my home advised me the last tech put the wrong filter on my house. They also stated the line from the pole was real bad. They replaced both and broke my conduit in the process.
______Ticket: # 571238 - Comcast wants me to pay extra and cap my internet Date: 10/5/2015 4:10:44 PM Received via: Internet City/State/Zip: Miami, Florida 33134 Company Complaining About: Comcast ______Description Comcast is starting its data caps of 300GB/month in my area this month and they will charge me $10 for every 50GB that i go over. This is not fair please put a stop to this 300GB is nothing in today's world.
______Ticket: # 571391 - Comcast failure to provide an internet service and proper customer support Date: 10/5/2015 4:56:29 PM Received via: Internet City/State/Zip: Los Gatos, California 95032 Company Complaining About: Comcast ______Description I recently moved to Espana Oaks HOA located at (b) (6) , CA, 95032 and I've schedule the appointment with Comcast technician to move my service to a new address.
The technician that came explain to me that the cable running to my townhouse has been damaged on the way and I need a new wiring. As my unit is located on the other side of the building where the Comcast outlet is, the rewiring involves going thru the attics of my neighbors which my HOA manager is happy to assist with. When I tried to arrange the rewiring, Comcast Tech Ops.Supervisor explained me that Comcast does not accept responsibility for servicing wiring infrastructure and it needs to be done by HOA, however previously in our community it was done by Comcast themselves. Any other communication with Comcast was not successful and Comcast didn’t get back to me on my other follow up questions i.e. what rules determines the responsibility of wiring buildings for Comcast services and why is my unit being treated differently for Comcast service. Since Comcast is the only high speed internet provider in my area I cannot get a quality internet service anywhere else.
______Ticket: # 571436 - Comcast performed a hard credit inquiry without informing me or asking for my permission Date: 10/5/2015 5:15:56 PM Received via: Internet City/State/Zip: Minnetonka, Minnesota 55345 Company Complaining About: Comcast ______Description I recently signed up for Comcast Internet service over the phone. Upon checking my Equifax credit report I found that Comcast issued a hard credit inquiry on August 28, 2015 without informing me or asking for my permission. I contacted Comcast via chat support about this issue requesting that they have the inquiry removed from my credit report. The chat representative filed ticket #150925-000134 and asked me to follow up in their physical office to have the ticket worked on. I went to their physical office the same day (September 25) and they informed me that I would hear back from them within a week. It has been 10 days since then and I have not heard from Comcast.
______Ticket: # 571477 - Comcast Service & Cost Date: 10/5/2015 5:32:52 PM Received via: Internet City/State/Zip: Orlando, Florida 32807 Company Complaining About: Comcast ______Description I live in an area that is entirely controlled by Comcast and AT&T. I was offered an affordable service from Comcast, and it was noted that no contract was required. I have just hit a year in my service, and not only has my connection been completely unreliable (it drops every single day), but there's been no effort to fix it. My service was down for an entire day at the end of last week, with no estimate on when it would be back up. Recently I was sent letters saying my service would be a faster speed at no extra charge. Today I go to pay my bill (after not having received any paper communication), and my $59 bill has now jumped up to $89.60. This is in no way representative of the service or speed I receive, and Comcast is offering half the price for internet and TV online. I need internet for work, and I'm being unfairly gouged for an unreliable service.
______Ticket: # 571530 - Amount owed to consumer after account closed Date: 10/5/2015 6:02:01 PM Received via: Internet City/State/Zip: Chillicothe, Ohio 45601 Company Complaining About: Comcast ______Description I called comcast on 9/14/15 and spoke to a male to discontinue my service as I was moving from Marysville, WA to Ohio. I had paid my bill (they bill for the upcoming month) for September. The gentleman informed me to expect a refund sent to my new address of $62 and change. Today is October 5th and I have not received my refund. Instead I received another bill for $131 plus change at MY NEW ADDRESS! I tried to call but because my account is now closed and I never had a telephone number associated with them so I could not be connected to a live human being but kept being looped around to the computer voice system for over seven minutes. Extremely frustrating when they don't give options like mine to chose. I guess they hope 50% of their customers have better things to do and will forget about the amount Comcast owes them. My name is (b) (6) and my old address is: (b) (6) , WA 98271. I don't know how I got a bill since my old account doesn't exist anymore . Please help me.
______Ticket: # 571535 - No internet or cable Date: 10/5/2015 6:04:21 PM Received via: Internet City/State/Zip: Miami, Florida 33184 Company Complaining About: Comcast ______Description To whom it may concern,
From one day to another my Comcast service stopped working, I called Comcast on 3 different occasions and they sent me to replace the modems, I went ahead and did that until finally they said a technician had to come out but he couldn’t come out for three days, I find it ridiculous that I pay so much money and have been a loyal Comcast customer for so long and get this kind of treatment, no one has been helpful and every time I call they say all technicians are too busy! And on top of it all they want to charge me for a technician coming out! am seriously considering cancelling my service for my home in general with Comcast, such bad customer service! As a manager and director of a business this poor customer service is extremely outrageous.
(b) (6)
______Ticket: # 571541 - Internet Speeds Date: 10/5/2015 6:08:11 PM Received via: Internet City/State/Zip: Jacksonville, Florida 32207 Company Complaining About: Comcast ______Description I rarely get my 25 mbps that i bought when using wifi. Often the internet just stops working randomly throughout the day for minutes at a time.
______Ticket: # 571550 - Slower than promised internet speeds Date: 10/5/2015 6:11:51 PM Received via: Internet City/State/Zip: Miami, Florida 33186 Company Complaining About: Comcast ______Description Delivering slower than paid for internet speeds.
______Ticket: # 571555 - DATA CAP NEEDS TO END!!!! Date: 10/5/2015 6:12:51 PM Received via: Internet City/State/Zip: Woodstock, Georgia 30189 Company Complaining About: Comcast ______Description REDICULOUS That comcast has a data cap with all the streaming that we have to these days ...my husband works out of the house and we blew threw our DATA cap in less than a week charging us almost 600 bucks for the month!! you tell me how this is fair? I am forced to sign up for their business class to get no data cap .. something needs to be done about this.. they are RAPING us because they can!
______Ticket: # 571588 - monopoly cable provider abuse Date: 10/5/2015 6:23:25 PM Received via: Internet City/State/Zip: Spring, Texas 77380 Company Complaining About: Comcast ______Description only provider in area and service constantly poor, complaints not addressed/rectified. service interupted weekly and no relief on bill paid monthly.
______Ticket: # 571627 - Comcast Internet Billing Problem Date: 10/5/2015 6:40:34 PM Received via: Internet City/State/Zip: Decatur, Georgia 30030 Company Complaining About: Comcast ______Description On Aug 24, 2015, my cousin disconnected my comcast (b) (6) account and returned the modem to Comcast Decatur service center and switched the account to his name (b) (6) Now I keep receiving bill charging me for the unreturned modem no matter I already called Comcast service for three times. But the modem was returned on Aug 24. The person who received the returned modem was an African-American lady who sat on the desk nearest to the door, who also called customers to line up over a speaker. The lady didn't give my cousin any receipt. My cousin had to close my account over the phone so he opened his new account over the phone as well. But the service lady was waiting to open the new account for my cousin. My cousin noticed she was a bit upset about his opening account over the phone. I guess this was the reason she neglect the registration of the returned modem. I don't owe any Comcast modem. Comcast owes me the fee of unused days in August. This is the service center my cousin went to return the modem: Comcast Service Center (b) (6) 1(b) Decatur, GA 30035 (6) Please investigate with Comcast. Thank you.
______Ticket: # 571657 - Overcharging and terrible service Date: 10/5/2015 6:50:45 PM Received via: Internet City/State/Zip: Nashua, New Hampshire 03062 Company Complaining About: Comcast ______Description All of my bills have been charged several weeks early, but I dealt with that. This month I am being overcharged. When I called to get this rectified, I got a non useful customer service member, who proceeded to repeatedly try to tell me how I was wrong about how much I owed, and refused to do anything about it.
After getting me getting mad and requesting a supervisor, he said he would fix the problem, and then transferred me to the Spanish Latino News service line.
This is unacceptable
I have this call recorded if necessary for proof
The second person helped after I told them I was going to file this complaint. We shall see on my next bill in a month if they actually fixed the problem, or lied to me.
______Ticket: # 571680 - Internet Date: 10/5/2015 7:01:41 PM Received via: Internet City/State/Zip: Perth Amboy, New Jersey 08861 Company Complaining About: Comcast ______Description We switched to Xfinity Internet service and we only have service off and on and only in one room of our home. We have complained repeatedly and they keep doing the same thing, they send out a tech and when they get here they state they can't do anything to help us.
______Ticket: # 571704 - Anti-Competitive Data Caps Date: 10/5/2015 7:11:21 PM Received via: Internet City/State/Zip: Coconut Creek, Florida 33063 Company Complaining About: Comcast ______Description Comcast will begin charging extra for a service that I already have, and of course, the Florida Keys, Fort Lauderdale, and Miami are "trial markets" because Comcast's only "competitor" in the region offers only a 6 mbps DSL connection and requires an annual contract.
Why am I being forced to pay an extra $30 for a service I already have in order to keep my existing unlimited data plan with Comcast when there are no other viable competitors in my area?
______Ticket: # 571714 - Deceptive billing practices Date: 10/5/2015 7:17:26 PM Received via: Internet City/State/Zip: Sewell, New Jersey 08080 Company Complaining About: Comcast ______Description Due to recent financial troubles (nevermind the problematic tv service that fails to live up to advertisements), my wife and I want to downgrade our service to a more affordable internet-only plan. However, Comcast has vehemently, and baselessly, insisted that we would owe them a $170 cancellation fee if we were to do so. What a way to kick a family while they're down...
We were a) never made aware that we were entering into any sort of contract, and b) especially not one that involved any sort of fees if we were to try to change our service. When asked for evidence that we were advised of and agreed to any contact, the customer service supervisor "Juno" (operator ID R<[]) directed us to a hyperlink buried in the corner of a page on Comcast's website that we had never seen, nor been notified of, before.
We find this unconscionably deceptive, and would gladly take our business elsewhere if Comcast didn't have an effective monopoly on broadband internet in our town.
Please help, The (b) (6)
______Ticket: # 571736 - Comcast Data Cap Date: 10/5/2015 7:25:13 PM Received via: Internet City/State/Zip: Coconut Creek, Florida 33063 Company Complaining About: Comcast ______Description On 10/1/2015 I received an email to my comcast email address (that I never use and was required to create to sign up for service) and no other contact medium. This email stated i was part of Comcast Data Cap test service and that starting this month, 10/1/2015 (the day I received the email), my account now has a 300 GB data cap in place.
My complaint is two-fold. One, I was never notified of this change before it took place. The data cap was in place before I was notified. For all I know Comcast could implement a "Donut Donation Policy" that requires me to mail their corporate headquarters a dozen donuts each month without my knowledge nor agreement to the new terms.
The second complain is the nature of data caps. I pay comcast for a certain speed internet that suits my usage. I stream internet video, play MMOs, and download large files. I chose a higher speed plan because of this. My usage is close to if not over the data cap with normal usage. They say the majority of users are unaffected. This is because the majority of all computer users (not just internet users) consume mostly web surfing and email and pay for the lowest tier which suits their usage.
Data is an unlimited resource. Bandwidth is not, and I pay for bandwidth that suits my needs. A blanket cap across all usage tiers punishes those who already pay more for for faster speeds. Data caps are 100% arbitrary. Comcast is attempting to arbitrarily limit service to make more money. This allows them to negate competition based on quality of service.
These data caps are an attempt to punish "cord cutters" and those straying away from traditional methods of media consumption such as T.V. By restricting usage they hope to stifle progress and force people to continue to consume media from their television and other services instead of cheaper, better alternatives such as online streaming.
This is blatant corporate greed by opposing net neutrality and an open internet.
In addition most American do not have a choice for their internet provider. I only have Comcast available in my area. They have no competition in many areas and use this to fuel their greed.
Here is an article posted by a internet service provider that provides their analysis on data caps that conclude they are a crude and unfair tool. http://www.fiberevolution.com/2011/11/do-data-caps-punish-the-wrong-users/
Data caps are unacceptable and wrongfully punish those who are already paying more for the speeds they require in an effort to hinder the open internet and stuff their pockets with more money.
______Ticket: # 571741 - Comcast Data Cap SCAM Date: 10/5/2015 7:27:41 PM Received via: Internet City/State/Zip: Woodstock, Georgia 30189 Company Complaining About: Comcast ______Description We have been paying outrageous fees for our internet service through Comcast. Not only do we pay $100 a month, but they pile on fees when we "go over" our data usage. They are taking advantage of us and there are NO other internet options in our area. Please help!
______Ticket: # 571795 - Constantly switching my internet plan and mis-verification Date: 10/5/2015 7:49:12 PM Received via: Internet City/State/Zip: Tucson, Arizona 85713 Company Complaining About: Comcast ______Description I have had comcast for a little more than a year. It started at my other address where I upgraded to their at that time Extreme105 internet plan, which has an bandwidth cap of 600Gb. They kept charging me for overages saying that I had the Blast package which only has 350gb bandwidth cap. I was getting charged $10 for every 50gb over. Now I have moved to another address and I was told in person that I have the same plan and my monthly bandwidth cap is 600gb, but about a month later I find out that it was a lie and they say that I have the Blast package again. This is blatant mis- information and mis-direction which I know that I am not the only one experiencing this heart ache.
______Ticket: # 571812 - No Service - No One Cares Date: 10/5/2015 8:05:59 PM Received via: Internet City/State/Zip: Plantation, Florida 33324 Company Complaining About: Comcast ______Description My service goes out every week. I work from home and this is causing a major issue for me. As usual I called Comcast today (10/5/15) about my internet outage. I was advised by the customer service agent that there was a outage in my area. I asked if that information can be sent to me through email. I was told NO. Then I asked to speak with a manager. After being on hold for over a hour, I finally was able to speak with a manager. I explained my concerns and that I need this outage information for my employer, because this has been a ongoing issue and I need to provide an explanation to my employer. The manager put me on several holds and also advised me that she was not able to send me the needed information and that there was no outage in my area. During this whole time I still had no internet and neither issue was resolved. As I continued to explain the importance of my service and why I needed some type of documentation of the service outage the manager ID# BP-JMACIA013 disconnected the call. Immediately, after the manager hung up on me. I received 2 text messages from Comcast. The first one: "The service outage in your neighborhood has been restored. Check your connection status anytime by logging in to https://customer.xfinity.com/m/commection/." Then a second message: "Your monthly bill is available to view online. Visit www.xfinity.com/myaccount to view and pay your bill. Reply STOP to stop text from Comcast Alerts (SM)." WOW WOW WOW. I cannot get any internet service, I cannot get customer service assistance, but now my bill is due and oh they have increased my bill $10. Comcast has done a great job of making me feel helpless and lost for words! U-verse has a $150 installation fee, but at this point I really have no choice. SMH... Something has to give...
______Ticket: # 571868 - Service/billing Date: 10/5/2015 8:24:16 PM Received via: Internet City/State/Zip: Geneva, Indiana 46740 Company Complaining About: Comcast ______Description I gave comcast a try and was promised a 30 day guarantee which they did not keep. The internet was good but the crappyrouter they sent me was not neither was their crappy customer service. I had a lot of issues with the router cutting out my internet a lot unless I used a landline connection. The wireless cut out all the time which ive only had this issue with them. I tried calling customer service twice. The first time after tranferin me they hung up and the second time I called they transferred me to tech support and the guy said that he would look into it from his end and fix it than ended up tellin me nothing was wrong with it. Due to getting no help from them I ended up calling them and cancelling my service ensuring that I would get the money back gurantee. I got two letters from them about a bill than they sent it to collections. A company not keeping there word and doing this to me can't be legal. I know for a fact corporate would do something but don't know how to reach them. I really have learned my lesson using comcast even though I only used them for 30 days.
______Ticket: # 571888 - basic internet sevice price Date: 10/5/2015 8:42:04 PM Received via: Internet City/State/Zip: Miami, Florida 33177 Company Complaining About: Comcast ______Description Comcast prices for basic internet service are way too expensive
______Ticket: # 571960 - Comcast shady business practices Date: 10/5/2015 9:30:50 PM Received via: Internet City/State/Zip: West Linn, Oregon 97068 Company Complaining About: Comcast ______Description I signed up for Comcast and had their "performance" internet package for $29.99, no bundles. After a year, that price JUMPED to a whopping $66.95. I do not even lease a modem through them, I own my equipment. To more than double the price of my internet is absolutely ridiculous at best and robbery at the worst. I have evidence of people in my situation calling Comcast and alerting them to their competitor's prices and they get their bill slashed in half. I've tried this, but the Comcast representative couldn't care less about the competition. How can an American business continue to take advantage of consumers like this? How can this be legal? The other day a Comcast technician was on my property pulling apart the electrical panel. Not only did he not knock to tell me what was going on, but he was tugging at the electrical lines. I ran outside and told him that I occasionally work from home and can't interrupt my internet connection without warning. The man shrugged and said there's a rusted cable they need to replace sometime soon. I let the tech know that i've been experiencing horrible speeds (less than the advertised speed of 70Mbps/s - I've only tested for 24Mbps or less). The tech told me the bad speeds are due to the rusty cable. I asked the tech if there is expected downtime to which he replied yes but he couldn't give me a time/date for the disruption. Comcast can carelessly interrupt my service at any time and I rely on it for work. This is unacceptable and this business needs to be held accountable for their shady price gouging and apathy. When speaking with Comcast representatives, they only try to push more sales "bundles" on me. There is no reasoning with this company and they need to face consequences for their abusive behavior.
______Ticket: # 571999 - Predatory Service Calls Comcast Date: 10/5/2015 10:23:26 PM Received via: Internet City/State/Zip: Lakewood, Colorado 80227 Company Complaining About: Comcast ______Description I called to Comcast about an issue unrelated to my service. Their automated system told me that they recognized an issue with my account and that they needed to schedule a service call, I didn't have an issue with my service and this was unsolicited. I spoke with a rep, they confirmed that they showed an issue and told me that if the issue wasn't with my hardware or inside my house the service call was free. The technician came out and he confirmed that the service call would only be charged if the issue was inside my house or with my hardware. The installer found the issue outside the house due to a faulty installed cable connector at their box and confirmed no charge. Next bill cycle I received a service call fee of $70.00 which Comcast only offered to refund $20.00.
______Ticket: # 572057 - Comcast Bill Incorrect Date: 10/6/2015 2:36:00 AM Received via: Internet City/State/Zip: Berkeley, California 94705 Company Complaining About: Comcast ______Description I was charged a connivence fee for no reason. I pay my bill online and connivence fees are only charged when you pay by phone. I've never paid my bill by phone.
______Ticket: # 572118 - Internet speed and access Date: 10/6/2015 7:33:49 AM Received via: Internet City/State/Zip: Coatesville, Pennsylvania 19320 Company Complaining About: Comcast ______Description I am at my last wit trying to deal with Comcast about the Blast service (supposedly highest speed available from Comcast) I have been paying for this service but have yet to obtain the speed needed for my devices. I have tried repeatedly to solve this through the proper Comcast Tech Support, however it obvious that Comcast slows this speed purposely during live streams, this happens consistently and when trying to resolve this during the incident you can never reach anyone in customer service for assistance, I believe this is done to discourage streaming as opposed to paying for cable tv and even while trying to downgrade my service to lower the second highest bill in my household ( TV...really) it is made to be a cumbersome task to the point where it is frustrating and made difficult to make changes. It takes many calls to complete downgrading and you talk to many customer service reps who quotes you different prices for the same services some of the quotes are a long way apart in price, it makes you wonder if they are on the same page. Comcast needs to reigned in, they are out of control. I feel so strongly about this I am considering contacting my state rep, where or who do we the consumer turn to?
______Ticket: # 572154 - fraud Date: 10/6/2015 8:04:19 AM Received via: Internet City/State/Zip: Alvin, Texas 77511 Company Complaining About: Comcast ______Description Indivials are paying their T-mobile, Comcast, Stream Energy, Txu Energy, using my bank account number. Have my account frozen and have filed a police report. The bank was able to give me names of those committing fraud regarding the TMoble and Comcast account. Your help would be greatly appreciated!
______Ticket: # 572176 - Comcast Overcharges for Data Usage target Poor and Black Date: 10/6/2015 8:33:57 AM Received via: Internet City/State/Zip: Jackson, Mississippi 39211 Company Complaining About: Comcast ______Description I'm sure you're fully aware that Comcast is selectively price gouging the poorer cities of America with their so-called "trial period" for internet bandwidth caps. I find it completely inappropriate that Jackson, Mississippi residents are charged these additional tariffs for cable service ($30/month in my case) when wealthier, whiter communities just past our city line are receiving this additional tax on poverty. It truly galls me that I could be saving at least $360 a year had I only bought a house a mile more north or east. Please put an end to this inconsistent, rural debilitating policy!
______Ticket: # 572220 - Comcast Proposed Internet Caps and Increased Fees Date: 10/6/2015 8:53:58 AM Received via: Internet City/State/Zip: Weston, Florida 33327 Company Complaining About: Comcast ______Description Comcast recently sent an email and letter to various Internet users/consumers in my Community (Weston, FL). Some have fixed plans (e.g. Quad-Play or Triple-Play) while others pay for 1 or 2 services (e.g. TV or Internet or both). I have Quad-Play (Internet, TV, Phone, Home Security). When my wife and I signed up for this service (for $199/Month). It was understood that there is a flat fee for use of all of these services (without limits or restrictions). Now they are trying to limit or "CAP" the internet usage (like Mobile Phone Companies) and if a customer goes over the 300GB limit (which they just imposed this month), they will charge $10 per 50MB. They claim this CAP or INTERNET USAGE PLAN is a "TRIAL" in certain markets. However, this is a typical bait and switch scheme. They lure you in to get their most expensive packages. And if that is not enough, now they are putting a new restriction and state that I can sign up for "UNLIMITED" plan for $30 more per month. When I signed up, it was already "UNLIMITED" or without "RESTRICTIONS". 1) Home Internet (via Cable) should not have limits) and 2) Once an agreement is signed, they cannot change the agreement
I feel this is what typical unscrupulous companies do: They get customers addicted to using a product or service and then they start jacking up the fees for something like internet (as a creative/new Revenue Stream). They are not providing a new service or having to upgrade any equipment.
Finally, what they are doing cannot be measured as the services they provide are TV and Streaming of their TV. If I use the TV Streaming service, then they are double-billing me (1 for the TV service I'm already paying for and 2 for using the Comcast Internet to stream Comcast Video Content...which they are including in the "CAP" billing scheme).
I have recently found out they have been doing this since 2012. Why has the FCC not intervened in stopping this unscrupulous practice? I'm sure I'm not sue only person in the United States complaining about this.
______Ticket: # 572231 - Constant Internet Disruptions/Disconnections for 2+ months Date: 10/6/2015 8:59:36 AM Received via: Internet City/State/Zip: Huntsville, Alabama 35824 Company Complaining About: Comcast ______Description The internet in my neighborhood is constantly disconnecting and experiencing outages. This is not limited to my home, but is happening with my neighbors as well. The problem has been occurring multiple times a day, typically during peak hours, and has been going on for at least 2 months.
______Ticket: # 572263 - Data Cap, and common house hold usage Date: 10/6/2015 9:18:11 AM Received via: Internet City/State/Zip: Plantation, Florida 33323 Company Complaining About: Comcast ______Description Comcast decided to put a data cap on Homes and its 300Gb. This is too low considering the amount of data that the average person uses in the whole world..My house hold has already hit the cap at of Oct. 6th and it started at the begining of the month..This plan would make it so that people are buying a plan in a Half and restricting people. This monopolization of ISPs has to be stopped, If there were more companies in the market, there would be better internet for all. So when our kids have to watch movie presentations or look do schoolwork from home in college, we have to be mindful of the data cap..THIS IS ROBBERY AND NOT AMERICAN AT ALL, A FREE MARKET WOULDN'T ALLOW THIS..THIS IS AN MONOPOLIZATION OF A NOW BASIC NEED OF THE NEW AGE!
______Ticket: # 572297 - Multiple issues incl.charges for equip we don't have, billing at diff rate than agreed to, disabled service, failed to re-enable, mult. no response Date: 10/6/2015 9:41:05 AM Received via: Internet City/State/Zip: Jacksonvile Beach, Florida 32250 Company Complaining About: Comcast ______Description We have had serious billing and service issues with comcast for some time, all unresolved. 1. Agreed in Dec 14 to $39.99 rate for 12 mos for Xfinity Blast, billed @ $65.33. finally resolved after repeated hours of calls, endless holds, etc.. 2. Received equip. never requested, returned through UPS. Continue to be billed despite repeated calls, chat sessions, etc. Hours on phone, hold, disconnected,etc. (Have all UPS receipts). 3. Notified comcast in early Sept 2015 we were moving Sept 21 and would be using alternative ISP, however, we wished to keep minimum Comcast account in order to keep our Comcast email address until we could make orderly email transition. Offered $29.99 rate and accepted. We moved Sept 21, but got a call two weeks later saying we were going to be turned off on Oct 5, and that we needed to sign up again. Agreed again on 9/24 to $29.99 rate in order to have comcast email account only at new address (received confirmation via email). On Friday, Oct 2, lost all comcast service. Called Comcast, rep could not help and said she was elevating issue and that we would hear back soon. As of today, no contact and no service. I used this comcast email for my home based business, and as of right now, many of my clients have not changed my contact information, as I had planned to do this over time. Now I am losing business. I have found it impossible to work with Comcast after repeated attempts, as they either do not respond, provide incorrect information or make agreements they do not honor. At this point, I am not going to keep wasting my time calling them. Meanwhile we received an invoice showing our credit card to be charged from Comcast for service through 10/21 at the 39.99 rate (plus charges for equipment we don't have. Please help! (I chose Availability as our internet issue below, but it's also Billing, equipment, etc.)
______Ticket: # 572411 - Comcast Internet Date: 10/6/2015 10:24:42 AM Received via: Internet City/State/Zip: Collierville, Tennessee 38017 Company Complaining About: Comcast ______Description Comcast has sent 15 technicians to my home to resolve connectivity issues. To date the issue is still not resolved. Their customer service is inept in terms of communicating whom and how my issue will get resolved.
______Ticket: # 572459 - Data Cap on My Already Expensive Plan Date: 10/6/2015 10:40:34 AM Received via: Internet City/State/Zip: Homestead, Florida 33033 Company Complaining About: Comcast ______Description My name is (b) (6) and l I just got my letter yesterday! Comcast put me on a data cap of 300GB and suggested I “upgrade” my internet to an unlimited plan for $30.00 more ... I already pay $84.95 for the so called Blast+ and now my bill is likely to become $114.95 because I use internet across many devices and computers. And that's what I was promised when a representative of Comcast Corporate gave me a phone call in order to solicit an upgrade to a faster internet on my account.
They have been trying for the longest to bump my bill with TV and Alarm System and I kept telling them that I did not need any Cable Box because I am using Netflix, and alarm wise I am using ADT. Right after my negative answer Netflix started to be real bad and even my online gaming experience went real bad as well. I thought it was my router that was maybe obsolete so I invested in a $300 AC router + $200 AC Repeater only to realize Netflix is still terrible and I have dozen of tickets open with the online gaming services due to poor performances.
The funny thing though, the internet is actually much faster everywhere else on the other devices and computers as long as it is pure download and browsing the internet. I called Comcast and told them that I do not see on my initial contract from 2011 that I would be put on a Data Plan of any sort and that I am not happy at all with this decision. The lady on the phone, a manager, told me to cancel my account if I don't like it and see how I’d like the slow internet with ATT, the only other solution available where i live.
I do believe this is pure abuse but what can I do? I already spent 158 GB in 5 days ( my daughter do all of her homework online with the school website, my wife is in the military and works a lot online and I am incapacitated due to an accident on the job and therefore watch a lot of TV via HD streaming online with Netflix, Vudu, etc ... waiting for my surgery end of the year) so I will be charged more money as penalties unless I do pay more money as well to upgrade to the “unlimited” plan … I would like to file a formal complaint against these abusive decisions from Comcast/Xfinity. Should you need more information please feel free to contact me on my cell at 7(b) (6) . Thank you.
______Ticket: # 572590 - Comcast Internet Data Cap Date: 10/6/2015 11:16:39 AM Received via: Internet City/State/Zip: Sunrise, Florida 33322 Company Complaining About: Comcast ______Description For several years, I been using comcast with no bandwidth usage cap. Always upgrading to the l fastest Speed.
Recently comcast introduced a 300 gigabyte data cap in my area, with each addition 50 gigabytes costing $10. Based on my bandwidth speed of 105 megabits per second they would provide just 6 hours 20 minutes and 57.14 seconds of service before charging more. Each additional 50 gigabytes would just provide 1 hour 3 minutes and 29.52 seconds of usage.
Obviously when purchasing internet service for an entire month period of time, I would like the ability to use more than 6 or 7 hours of service, without being billed approximately $10 per hour after the first few hours of the month.
With the new data caps Comcast is misrepresenting their internet service.
______Ticket: # 572751 - Polite people, but extremely poor service. Date: 10/6/2015 12:06:59 PM Received via: Internet City/State/Zip: Roxbury Crossing, Massachusetts 02120 Company Complaining About: Comcast ______Description 25 mbps internet was being provided by my landlord. I had wanted to upgrade to 75 mbps. With the landlord in the house I rent, we called Comcast. The representative recommended my landlord to cancel his account and for me to start a new account. The product he recommended included cable internet and television. We were informed internet setup would be instantaneous and the television would be setup at a later date pending delivery of a set-top box. After my landlord canceled his account with a different representative, I then spoke to a third representative to start new service. I was then informed that due to the pending reception of a set-top box, they would be unable to setup my cable modem at this time since the internet and tv needed to be setup concurrently. I was then transferred to a 4th department where they informed me that it was possible to set-up internet first and subsequently redirected me to modem activation department. Upon attempting to activate my modem under the new account, I was informed that it was still associated with the old account and was directed to go to a Comcast service center to have the modem authorized with a new account. I then drove 30 minutes to the center, waited in line for an hour, and was then told there was no way for them to authorize the modem for use under a new account because they had no way of insuring it wasn't a stolen modem. I proceeded to BestBuy to purchase a new modem and called Comcast yet again to activate it. Activating the new modem went smoothly and was then transferred to the High- Speed Internet department to get the service started. This department started the internet service but said that I would still not be able to connect due to them being unable to close the work-order. The department responsible for closing work orders was not open at the time, and so I would need to wait the following morning for that to happen. I was told I should expect a call first thing in the morning from Comcast to ensure internet was connected. At this point in time, over 6 hours had been dedicated to troubleshooting this issue from 2:04 PM to 8:16 PM October 5, 2015 , involving 11 different service reps. The following morning, I called Comcast at 11:09 AM having not received a call as expected. The representative proceeded to do basic troubleshooting and insisted there must be something wrong with my computer or modem. Unable to remedy the situation, I was directed to another agent where I was asked similar troubleshooting questions. This agent believed the issue required a technician to work on the cable and poles outside the house. They transferred me to another agent to schedule the service. This third service rep attempted to do some more troubleshooting, as was required for them to schedule a technician. During this time, I noticed my computer had been attempting to connect to activate.comcast.com. I tethered my cell phone network to my laptop, went to the site, entered my account number, clicked activate account, and then I started having internet service. Had I not noticed the web browser's attempt to connect to the webpage or had the ability to access the site by tethering my phone, I'm not sure how many more hours I would've needed to devote to troubleshooting this issue. It seems the various departments at Comcast are heavily siloed and the troubleshooting abilities of the representatives in my case were not only lacking, many reps provided incorrect information resulting in numerous wasted hours. Overall, getting internet setup required over 5 hours on the phone with 16 representatives, 2 hours spent to speak with a rep in a physical service center, and the purchase of a new modem.
______Ticket: # 572759 - Comcast ripping off Internet Speed Date: 10/6/2015 12:09:01 PM Received via: Internet City/State/Zip: Dracut, Massachusetts 01826 Company Complaining About: Comcast ______Description We pay for 75mbps download from Comcast and we received the ammount we paid for for the first couple months, then soon after Comcast has since kept lowering the internet speed. In August i tested the internet and we received 75mbps, this is what we paid for and what we deserved since we payed for it, This year comcast also "doubled" our internet speed for free. In august we got the download speed we paid for, i tested it in the last few weeks and we have been getting sub 20mbps download speeds. We would then call Comcast and then would "reset" the router to give us the download speed we pay for. Then give it a couple days and then the speed would be lowered back down to sub 20mbps speeds. I have the speedtest records of this saved and showing proof of Comcast lowering the speed, If you need these please do contact me.
______Ticket: # 572808 - Comcast seems completely not interested in fixing issues with their service. Date: 10/6/2015 12:22:14 PM Received via: Internet City/State/Zip: Taylorsville, Utah 84123 Company Complaining About: Comcast ______Description I have been without service for over a week. No phone, no internet, of cable. I have contacted Comcast on more then one occasion. Comcast told me that they were going to send someone to fix the issue that I have been getting twice but failed to actually making the appointment. They have done absolutely nothing to fix the situation that was created by their techs. Makes you think that they train them to not actually help their clients.
______Ticket: # 573051 - Comcast is trying to force me to pay someone elses Bill Date: 10/6/2015 1:29:48 PM Received via: Internet City/State/Zip: Pasadena, Maryland 21122 Company Complaining About: Comcast ______Description I've been hearing a lot about your terrible customer service. Well, I had to deal with it myself. Your people are mean and not helpful at all. I just moved in and the last tenant owes you money. You are now trying to get me to pay his bill. I'm not begging to use your service. There's other providers. Since I don't have a copy of the lease that the guy had they are turning me off. They have his name but cannot find him. That's not my problem. I have enough problems. I just signed up for service Thursday October 1st 2015. I got everything activated Sunday October 4th 2015. Everything was working fine. Now I get a call telling me to pay his bill if I can't supply information about the last tenant. I know you're going to bill me for what I have now. You're trying to make me pay twice. Since I've had their service for 4 days they will try and make me pay for the month as well as return their equipment to whatever place. This is wrong and no one should have to endure this. Especially letting me signup in the first place. I can only assume it's to pay his bill and be forced to pay for what I've had
______Ticket: # 573105 - deceptive comcast services + other issues Date: 10/6/2015 1:40:19 PM Received via: Internet City/State/Zip: Somerville, Massachusetts 02145 Company Complaining About: Comcast ______Description I went to go sign up for Comcast Internet service, and found a deal I was amenable to (49.99 for the first 12 months, and then 12 months of the normal rate). When I went to sign up for this rate, Comcast asked for more information on where I lived and informed me I couldn't have that rate, but said they'd offer me a special rate of 78.99 (the usual rate, not a deal). If I had any other options for ISP, I'd take my business elsewhere, but RCN (my old provider) service ends a block from my house.
To make matters worse, I had been to the store to ask them about pricing and they told me I could only get a rate of 59.99 in the store, and that I'd have to go home and sign up on the Internet to get the cheaper rate, only to bike across town in the rain to find out the reduced rate was a hoax.
Additionally, when signing up, I had to call customer service with some snags along the way. After a half hour wait to talk to a rep, my call got dropped in the midst of tech support and I had to call back and wait for another 20 minutes for another tech support rep to actually finish starting my service since the first rep didn't call me back.
There were other problems along the way, but that's the big stuff. Would not recommend letting Comcast get anything but smaller.
I have audio recording of all of my interactions.
______Ticket: # 573122 - Comcast services Date: 10/6/2015 1:44:11 PM Received via: Internet City/State/Zip: Indianapolis, Indiana 46236 Company Complaining About: Comcast ______Description I ordered the internet and TV services from Comcast on Sep. 17, 2015. Once I received the equipment on Sep. 20, I tried to hook up the equipment to the cable coming into the house and found that the cable didn't work. So I called Comcast to schedule a technician to check on the wires for Sep. 23. I've waited for the whole day on 9/23, but no one showed up. Then I called again, and they rescheduled it to 9/26. A supervisor from Comcast called me around 5pm on 9/26 saying that they didn't have any technician available, and he had to reschedule it for 9/28. As a new customer, I had no choice besides to accept whatever they could offer. A technician finally showed up after 7pm on 9/28. After he inspected the outside wire, he said the wire had to be replaced. But it was getting so dark that he couldn't do anything else except asking me to call in to schedule another appointment. Again, I had no option, but to call in for another appointment. During this call, I was switched to several departments explaining the problem that I had again and again for over an hour and twenty minutes. I finally got a schedule for 10/6, and that was the earliest available day. Today is 10/6, and a technician came and found out that this was not the job he was scheduled for. Then he called his office and had his office to ask me to reschedule ANOTHER appointment again! I called in today and made another appointment for 10/10. At the mean time, I was forced to file this complaint for the way I was being treated. And up to this moment, I still don't have any service from them.
______Ticket: # 573162 - Invalid Service Charge Date: 10/6/2015 1:54:56 PM Received via: Internet City/State/Zip: Weston, Florida 33327 Company Complaining About: Comcast ______Description I signed up for Comcast on September, my house had not been previously wired for comcast service. I was told a technician would be sent over to do the installation at no charge to me. Fast Forward to the next bill and I have a 70$ service charge.
______Ticket: # 573213 - denial of normal service Date: 10/6/2015 2:08:37 PM Received via: Internet City/State/Zip: Glen Campbell, Pennsylvania 15742-9208 Company Complaining About: Comcast ______Description Comcast has, once again, denied us in the rural areas of Appalachia a decent internet speed of anything over 17 MBPS up, 3.5 Mbps down and a ping of 35 Mbps. I have a business and my business involves graphics. I need a decent broadband and I do NOT need to see a little whirly thing going round and round when I access the internet or use the internet. This past week (Oct 2, 2015) I was asked for the umpteenth time to get faster internet from Comcast for my business--at increased cost, of course. For the third or 4th time in the last couple of years I said yes. I filled in all the paper work with supervision from the Comcast Sales person. She was quite sure we would get it the faster internet speed of 50 Mbps up and 10 Mbps down. She called to ay and said it wasn't going to happen and would never happen in the near or distant future. I was distressed because we have no choice except COMCAST, or, as we all say, ComCrap. Then I had this thought, "What a great way to dumb down huge segments of the American population. Who wants to use interent if all you see is the whirley thing or if it take 30 minutes to download a 3 min news article. Soon we'll be using tom-=\toms and smoke signals in this "the most advanced nation on the face of the earth" a saying we all know to be untrue. Soon people with nefarious and ulterior motives will be using the slow and slower internet to spew their nefarious messages of conservativism al la the current GOP set. There will be no choice just like in AM radio where the Christian orthodoxy is sung and taught ad nauseum.
Just what do you suggest? Moving? Out of the question. Using satellite? Even slower than Comcrap. Better computers? Ours are constantly updated and work very well AWAY FROM HERE CLOSER TO A BIG CITY. One of Comcrap's technician told me that soon Comcrap won't offer any interent out here becasue our lines are too old and will within a couple of years be unusable. I think this is a violation of the law somehow. Is it possible? Why does a little town, Ephrata, Wash, a town of 7664 residents have the fasted internet in the US? Is it rural? If it is why are we in Glen Campbell denied equal service. WHY? http://www.washingtonpost.com/blogs/govbeat/wp/2014/01/09/the-fastest-and-slowest-internet- speeds-in-america/
gwenie mugliston, PhD, DVM, MSN, FNP (b) (6) Glen Camapbell, PA 15742
______Ticket: # 573379 - Comcast Data Cap Usage Date: 10/6/2015 2:47:45 PM Received via: Internet City/State/Zip: Madison, Mississippi 39110 Company Complaining About: Comcast ______Description Comcast usage absurdly spiked for one month. Additional 50 dollars added to bill. Called/chat multiple times with the company and cant get an explanation as to why. I am aware of the usage caps for my area and they are reached occasionally but I can not believe that the entire plan would be over within the first 10 days of the month.
______Ticket: # 573380 - Comcast Xfinity Data Caps Date: 10/6/2015 2:47:48 PM Received via: Internet City/State/Zip: Savannah, Georgia 31419 Company Complaining About: Comcast ______Description To whom it may concern, I am writing today because of the data caps set up on consumer internet in the Savannah Georgia area. As someone who was told that it was extremely unlikely that I would ever go through 300 gigs of data when I purchased my service I am very angry that I have since gone over every month without fail. Clearly the people at Comcast do not understand how easy it is to reach the data cap that they have set up. Honestly, it is hard to understand how the company can set a cap and then charge more for something that hardly costs them any more money. It is simply theft that is enabled by a lack of competition. Please stop these data caps from being allowed as they are clearly anti-consumer and unnecessary. Thank you for your time.
(b) (6)
______Ticket: # 573381 - Monopoly Date: 10/6/2015 2:47:50 PM Received via: Internet City/State/Zip: Peachtree Corners, Georgia 30096 Company Complaining About: Comcast ______Description Comcast added a usage fee if the data used exceeds 300GB per month. After 300GB, I am charged for $10/50GB. This is simply an increase in the price of internet. My family does nothing out of the ordinary - we watch baseball games on MLB.TV, watch some shows on Netflix and streams movies on Amazon in addition to normal web browsing and email. The majority of the data we use is for video services. But Comcast has no interest in supporting this as they provide their own video service. This is a monopoly - they can choose to price the data delivered to make their own video service competitive. There is no other high speed internet provider I can use (ATT is still DSL @ 1.5Mbit/s). It is obvious that Comcast has set an arbitrary usage limit to penalize customers who use competing video services. It is illegal for a monopoly to exist in this country but here we are allowing Comcast to get away with this. I have a choice of natural gas providers and phone companies but I do not have a choice for internet (electricity is just as bad as internet as there is only one company but at least they have to submit to regulatory oversight for price increases)
______Ticket: # 573461 - Comcast cable/internet Date: 10/6/2015 3:05:55 PM Received via: Internet City/State/Zip: Corryton, Tennessee 37721 Company Complaining About: Comcast ______Description My services have been disconnected for non payment of $500. I just paid $154.63 on October 1, 2015. I was told a month ago that the $500fee was,for unreturned equipment by a billing agent named Gloria. I told her I thought she was wrong and that I owed that for services she told me no then went through a list of equipment that I still have. This not the first time that comcast has done this to me. On July 2, 2015 I paid $200 just to have my services disconnected 17 days later on July 20, 2015. Something has got to be done. This can not keep happening. It's ridiculous.
______Ticket: # 573496 - Horrible internet/customer service Date: 10/6/2015 3:13:33 PM Received via: Internet City/State/Zip: Braselton, Georgia 30517 Company Complaining About: Comcast ______Description We moved into a neighborhood where we couldn't use a dish network. We then decided to use Comcast/Xfinity bundle package. Let me first say that the cable/home phone works well. That leaves me with the internet. We pay for one of the top lines they have. It goes out multiple hours a day and sometimes even 12 hours straight. Customer service always tries to "fix" it over the phone which takes ~45/call. Then sends out a tech who says there is nothing wrong. That night, we are out again. After 4 visits (in 1 month) they send an outside crew who also says "nothing' is wrong. We were out for 14 hours that day. I have called the escalation team and have not heard back (its been 1 1/2 weeks). I called the service team again to which I was told to "take my advise or don't, that's up to you" which I don't think I deserve that attitude given I was on the phone for 1 hour with her. Still no call back from anyone, no service and we are out of internet multiple times a day. I was also charged for a service call on my last months bill. I called them and was told to pay it and they'll reimburse me. I explained that was absurd and she then told me to short pay it and she'd handle. This has been a nightmare considering I work from home. I've had to drive to Starbucks to work on several occasions due to having no service. Still, I sit here 2 months later, 20 hours of calls and 6 techs and don't have a consistent internet service.
______Ticket: # 573553 - Complaint against Comcast Date: 10/6/2015 3:26:05 PM Received via: Internet City/State/Zip: Chicago, Illinois 60614 Company Complaining About: Comcast ______Description Recently my Comcast internet bill went up by roughly $22. So I called customer service to lower my bill or reduce my internet service to lower/cheaper tier of service. To my dismay, Comcast customer service told me that the next lower tier was roughly the same price as I was currently paying. In fact the only somewhat affordable internet they had was a pitiful 2-3 Mbits per second "economy plan" which cost roughly the same as the plan I have been paying for. During this time they kept trying to push cable tv service to me. Fed up, I canceled my Comcast service.
Soon afterwards I discovered that RCN(Comcast Competitor) does not service my building because of Comcast's ownership of the cable lines to my building. Other broadband internet services were also not available for my building. In defeat, I contacted Comcast to reinstate my internet service. I was offered an internet plan that was only $7 more expensive than what I previously paid instead of the original $22 increase. I accepted this deal (I didn't really have a choice as it was my only option) and he told me to await the email confirmation.
A week later there was still no email confirmation so I contacted Comcast customer support again to make sure that the new agreement on my internet service was still in place. Unfortunately for me, the Comcast rep said that it was not and immediately started trying to sell me Cable TV packages. I told him that it was very unprofessional for Comcast to straight up lie to me and he apologized but said he could not give me the deal that I was promised the week before. He pushed a Cable TV/internet package onto me that had reduced internet speeds. He would not listen when I said I did not want Cable TV and I did not want a cable box sent to my house. After a long period of time arguing I gave in and unwillingly accepted the cable/tv packgage. I was sent a cable TV box today that I now have to take to UPS to send back to Comcast. My fear is that, after blatantly lying to me and forcing me to get a package with Cable TV, they will use the addition of cable TV next year to hike up my bill even higher.
So in brief, Comcast raised my bill and wouldn't let me downgrade to a cheaper more affordable plan that provided, at least, broadband speeds. I canceled my Comcast service only to find out they have a Monopoly on my building which forced me to go back to them for service. They then lied to me about providing me with a cheaper internet plan and then conned me into getting cable TV by telling me the plan I was promised didn't exist.
______Ticket: # 573604 - Comcast is charging me their own tax in addition to state and federal. Date: 10/6/2015 3:42:16 PM Received via: Internet City/State/Zip: Petaluma, California 94952 Company Complaining About: Comcast ______Description I already pay an enormous amount of money to have TV and internet from Comcast. They are the only place I can go to for these services (Cartel/Monopoly). When is the US Government going to step in and do something about this. Now I am being told I have to pay $8.61 as taxes on top of my bill. Half of that is state and federal tax, and the other half I am told is Comcasts own tax for "new services coming available." This company has a choke hold around the tax payers and we have no other choice but to play ball with them. This is an outrage. The FCC needs to regulate this Cartel! They force us to sign contracts with inflated prices when their "special promotional prices" expire. Their bills are laced with hidden fees everywhere. As an tax paying American Citizen I assure you I am not alone in my absolute disgust in Comcast. They make arbitrary pricing and no one can come in and compete. When will the FCC do something about it and help the tax payers? (Not to mention they are taking forever implementing higher speeds and have no inclination to upgrade anything when no one can compete.) Simple economics.
______Ticket: # 573689 - Comcast Data Cap Date: 10/6/2015 3:57:31 PM Received via: Internet City/State/Zip: New Market, Tennessee 37820 Company Complaining About: Comcast ______Description A while back, Comcast implemented a 300 GB monthly data cap on accounts in the Knoxville, TN area without informing or asking permission of account holders. My sister has an account with them through the residence shared between 5 adults and 3 children (of internet using age). Our bill went from $300 to $800 overnight due to "overages" of 90 GB and them claiming that September's bill wasn't paid. Which I know it was. 8 people using multiple devices cannot work on a 300GB data cap. Especially considering the two gaming consoles. Even if we wanted to pay (which we don't) an increased cap, they say 300 is their largest. We have gone over that cap every single month since implemented. Three times this year, we have had to pay exorbitant payments just to retain our internet services. Children need the internet for homework, I need internet for work purposes, et cetera. When we try to discuss the issue with Comcast, they talk down and degrade us. For years we have been their loyal customers, but are treated like pests when we have issues. I even had to purchase my own modem and router because every one they provided failed to work properly. Even their technicians could never keep it working. They even blatantly tell us to go to another provider if we don't like it. It is bordering extortion at this point. They know we have to have their internet, they know we can do nothing but pay in the end. Frankly, I'm starting to feel helpless. All over a simple data cap. Data caps should be unlawful. They are nothing more than a power move for the greed of the company.
______Ticket: # 574305 - Comcast/xfinity Date: 10/6/2015 6:53:43 PM Received via: Internet City/State/Zip: Martinez, Georgia 30907 Company Complaining About: Comcast ______Description I made a $200 payment on October 1st and was called ten minutes later by a rude customer service representative threatening to cut of my service if I didn't pay an $167.53. I told then I just paid $200, but he acted as though it didn't matter. I requested to speak to someone else and was told they would pull out an additional $167.53 on the 17th of October to insure I am not disconnected. October 5th my husband called stating our service was stopped. I called then and today and after sitting on hold for well over an hour a representatives picks up and hangs up on three separate occasions. Another four times I called and I am placed on hold for 45-55 minutes and the phone disconnects.
______Ticket: # 574355 - Comcast is the worst Date: 10/6/2015 7:18:06 PM Received via: Internet City/State/Zip: Orem, Utah 84057 Company Complaining About: Comcast ______Description When I first applied as a new customer at comcast they could not connect the modem I had purchased on amazon over the phone so they told me to go into a store (30 min from my house). When I got to their store they could not connect it and they told me to call. This went back and forth two times. Finally after being hooked up for 9 months I moved and called to transfer my services. After an hour of their phone system (horrible) and the lady arguing with me and trying to upgrade my services (which I refused), she told me I could keep my same promotion (29.99$ a month) for another year. She did not extend my promotion but put a monthly charge for a modem rental (I own my own modem). When the first bill came out after moving (45$) I spent another hour on the phone explaining why it was wrong and the employee said he fixed it and would refund. The next months bill came out with the same charge and no refund. I was livid. I have just spent ANOTHER hour of my time being argued with and hung up by employees so that they would stop abusing my credit card number. Tell me why a company with such a big name is allowed to waste my precious time and abuse my money.
______Ticket: # 574367 - Comcast Date: 10/6/2015 7:23:26 PM Received via: Internet City/State/Zip: Pembroke Pines, Florida 33024 Company Complaining About: Comcast ______Description For months now i have ongoing issues with Comcast. From the cable tv to the internet. If you check my history with them you will see a consistency of calls being made on a weekly to bi-weekly basis. Now it has turned into a everyday or every other day basis. Comcast has had multiple issues with my account. Techs coming out to the house and rewiring the entire house. To the same techs damaging the lines when they buried it. Cables running through my back yard. Modem they said was fine. Had to call them out again because i could not connect to the internet. Again a tech had to come out and replace the modem. Once the modem was installed it did not have the correct download speed. The Tech told me give it sometime and that the modem needed to download all the necessary updates since that modem had never been installed before. A week went by and a let them know that the internet speed was not working correctly. It was working on two speeds. Slow and Stop. So i called in regards to the internet not working to its maximum capacity. I was put on hold and after waiting on hold for about 25-30 minutes they hung up the phone and never gave me a call back. Now this past Weekend i see some Comcast Techs working in my Townhome development and i asked them if it was an isolated incident that they were out here for or is it greater than that. The Tech stated to me that they were checking everyones lines because they are having multiple outages and interuptions in the area. He then proceeded to tell me that they had no time table for when this problem would be fixed. It could be a week or 2 or more they were not sure. So thats when i placed call to them again on Saturday the 3 of October at 530pm stating what the tech had told me and that i wanted an adjustment to my account for the time that i had spent without the internet working correctly. The customer service agent stated to me taht there was nothing that she could do at the moment because there was an outage in the area and that she would have to call me back later that evening to give me an answer as to how we were going to proceed. The agent called back at 830 that evening to tell me she was going to credit my account for the 3 plus weeks that my service was working incorrectly. I left it at that. The following day i was calling in to make a payment when i noticed no credit was issued. I immediately waited on hold again to speak to another service agent. I explained to the new agent that i had spoke to someone the night before about crediting my account. She said no problem let me check into it. After her quick investigation she had no notes or anything that the call took place or that a credit was issued. She assured me but don't worry about it i will take care of that for you now. After being on the phone again for quite sometime again the agent stated to me that she was going to credit my account $91.68 and said it would reflect after 24 hours. I told her i was not comfortable with just hanging up without a confirmation number or something. The agent then gave me a Reference#1074289 and said you should have no issues but if anything they would be able to pull it up with this number. I waited 48 hours and still no adjustment?credit to my account. So i called back today at 1230pm and was on the phone for close to 2 hours. They told me they could not find anything under the ref# and that their was no notes or documentations of this. The supervisor proceeded to tell me that since i had no proof of this or that i should have called sooner that all he was willing to do was offer me a $20.00 credit and a free HBO channel. I told him that that was unacceptable and a slap in the face for all the time i spent on the phone, time without internet and that i was paying for High speed internet and was not receiving the service i had payed for was a disgrace on their part. I asked them if this conversation was being recorded or monitored and he stated not sure it might be but that each conversation is not recorded. I told them i was extremely upset and that i really didn't know what the future was like moving forward with their company. I hope there is something you could do on your end to help me out with this situation. I thank you for your time.
Sincerely Frustrated Comcast Customer, (b) (6)
______Ticket: # 574431 - Comcast lied to me by signing me up for deals I didn't agree with. Date: 10/6/2015 8:00:24 PM Received via: Internet City/State/Zip: Federal Way, Washington 98003 Company Complaining About: Comcast ______Description Since late September I have been having weekly conversations with Comcast that have ended with them lying about the offer that they were giving. The first conversation in late September they offered me a deal for local channels, 105 mbs internet, and Showtime, but when I called back with a new deal I had heard of they told me that the internet speed I was going to get was 50 mbs. This was also after I got transferred mid argument between the representative that started the deal and the loyalty representative that I was supposed to get transferred to, so the loyalty representative ended up telling me what I should and shouldn't know thinking I was the representative.
I decided to go with the new deal I saw online, which was for 39.99 for 105 mbs, I asked them to confirm what I was getting and they did. I found out today that they actually offered me 39.99 for 25 mbs internet, which means that they lied to me and had me get an internet speed one quarter of what I was promised.
Today I called Comcast to confirm that I was somehow getting 25 mbs over 105 mbs and they said that I was getting 25 mbs and that, that was what I agreed upon. Again, I didn't agree to that speed since they confirmed it was for 105 mbs internet. I ended up getting transferred to the loyalty department and spoke to a representative named Mirna, after addressing that I had been lied to on multiple occasions to dupe me into getting a worse deal than told, she said she understood and told me she would provide me with an internet speed of 50 mbs for 34.99. I thanked her and accepted after confirming the speed with her.
I wanted to make sure on my statement afterwords on my account with Comcast afterwords that I was in fact getting that speed, and nothing showed up on my account. I ended up getting transferred back to Loyalty and was told by a different representative that I was downgraded instead of upgraded to 10 mbs economy starter for 34.99 and not getting 50 mbs. So after speaking to somebody about the dishonesty I ended up getting tricked again into going for worse coverage than I previously had. This is extremely insulting because after getting told that I was going to get this deal, and told that my concerns were being listened to, I actually gave a call to the supervisor for Mirna and thanked Mirna for helping me and listening. When I called back to speak to Mirna the loyalty representative didn't have her information, but could only read what was written that dishonestly said that I agreed to that speed. I ended up only getting the option to have an internet speed above 50 mbs by settling on paying 44.99 for 75 mbs, which I stayed on the phone until I confirmed the change on my end.
In the end I now have to pay 5 dollars more for 30 mbs less than what I was promised around a week ago, after having to deal with being lectured by an employee and lied to at least 3 separate times. They also would only be concerned with what was shown on their end, so when I mentioned I got lied to they would just tell me that what I agreed to was for the speed they ended up providing instead of what they promised, so it made me seem like I was being dishonest.
Comcast has no integrity, they are basically a monopoly for Broadband coverage where I live, and have been dishonest to me the entire time which the audio will prove.
______Ticket: # 574467 - Comcast internet data cap Date: 10/6/2015 8:10:30 PM Received via: Internet City/State/Zip: Norcross, Georgia 30093 Company Complaining About: Comcast ______Description Comcast is putting a cap on the internet use, controling our life, making difficult working from home and now charging us extra for the overage. Previously we submitted a complaint (Ticket No. 427779 ), we were notified Comcast will contact us in writting 7-10 days from 9/4. To date, nothing was received. As you indicated, no letter in writting was receiced from Comcast. Can you please open this case and investigate? We feel they are doing anything they please and that is not right. No company should be allowed to take advantage of customers. More, we did receive automated calls from Comcast telling us we reached the max allowed data cap and we will be charged for the overage. This is not legal either, we never entered in a contract with Comcast for a particular package of data per month. Unfortunately for us, Comcast is the only provider of internet in our area and we have no choice. This is why we need your help, to protect us as consumers. We are using internet to work from home. By treatening us and making us pay more, we feel Comcast is acting not only against our life style (trying to control what we watch and how we use internet) but they are also affecting our source of income, by limiting the use of internet to be able to work. Please help. Thank you (b) (6)
______Ticket: # 574539 - Comcast's Data Cap usage Date: 10/6/2015 8:41:48 PM Received via: Internet City/State/Zip: Pembroke Pines, Florida 33024 Company Complaining About: Comcast ______Description Comcast Xfinity has begun to put into effect their data usage plan in my area. The cap (300 GB) Is ridiculously low for a average house hold of 3 who all use the internet. They say that their options help those who don't use it when In truth it limits the majority of people. Its not right. The internet is a essential part of life in our day and age. The internet for a home should not be limited like a cellphone.
______Ticket: # 574548 - Comcast Date: 10/6/2015 8:46:04 PM Received via: Internet City/State/Zip: Kelso, Washington 98626 Company Complaining About: Comcast ______Description Multiple unauthorized withdrawals that caused severe over-draft fees at the bank. We authorized a ONE time payment of $305.84 on 9/22/15. They started pinging the account for $0.10 on 9/15/15 when there was no money in the account. Now we have $255.00 just in fees because they continued to ping the account when there was no money in it. The money for the payment that was scheduled for the 22nd would have been in the account if they hadn't started pinging the account before the 22nd. They told us specifically that they would not touch the account at all until 9/22/15. They caused $70 in overdraft fees before we even reached payday. Then they waited until 9/24/15 to take out $305.74. The money was not there because they had already caused my account to me severely negative. That caused another $35 fee for Non-sufficient Funds (NSF). They returned the $305.74 on 9/25/15. They took the $305.74 out AGAIN on 9/30/15, causing yet ANOTHER $35 NSF fee. They then returned the $305.74 on 10/01/15. Meanwhile. Every time they pinged the account for $0.10 and it came back NSF they added $30 to the bill. Every time they attempted to take out the $305.74 and it was returned for NSF, they added $30 to the bill. When we spoke with Marvel ID# 92683 he told us they they will continue to attempt to take out this amount one more time, this will add another total of $65 dollars in fees to various accounts. Mind you, this was a ONE TIME authorized draft. He also informed us that apparently, unknown to us, they will also be trying to take out $146.xx THREE times out of the SAME account that has given them NSF returns EVERY time they have tried to take money out of that account this will cause us another $255 in fees yet again. Also, we talked to four different people today, one named Mary-Ann who refused to give us her last name or ID# (said she was out of Utah), Roxy, who refused to give us her last name or ID#, one other person that we didn't even ask their name, just asked to speak directly to a manager, and Marvel who was the most helpful and polite out of any of the people we dealt with today. All we would like from Comcast is to have the future payments stopped from the Bank of America account that they have repeatedly billed, and the fees reimbursed to both the bank account and the Comcast account.
______Ticket: # 574567 - Comcast Internet Date: 10/6/2015 8:51:49 PM Received via: Internet City/State/Zip: Salisbury, Maryland 21801 Company Complaining About: Comcast ______Description My Comcast internet has been persistently low for at least 5 months now. After repeated calls they have now told me that my "node" is at 90% capacity and this was due to the X1 cable boxes and it is essentially a bandwidth problem on their side. Comcast also said this is why in the mornings we have acceptable speeds but in the afternoon and evening when everybody is awake or at home the internet slows down to a crawl because there is not enough internet to go around basically.
Prior to this I had been paying $12 in addition to my double play package price every month for speeds up to 150. We never get over 30. After trying to blame the issue on our electric (we were told there was voltage in our line, we paid $179 for a electrician who said there was no voltage anywhere it shouldn't be) and blaming it on our modem which they switched out twice, the only thing they would do is give me a refund for 3 months. Even now the package I pay for says it will give me speeds of 100. Right as I am typing this I have a 1.89 speed. Also along those same lines, they sent a technician to my house twice in one week, both of which I took the afternoon off so I could be home, and one time they no showed. When I called I received a $20 credit. That doesn't help much when I lost out on 5 hours wages.
This is unacceptable, my neighbors also have this issue and many do not even know that this was comcast's problem as Comcast has pulled the same thing on them and blamed it on something in their house. Comcast does everything to put the blame on the customer, who either A. gives up because it's a pain to even get a real person on the phone or B. takes the "compensation" and deals with it. Comcast told me that our "node" has to be "split" but that ours was currently not a priority.
Comcast knowingly wasted my time with technician visits, modem switching, hours on the phone and my money when in the end they knew what the issue was they just hoped I would let it go like my neighbors.
______Ticket: # 574593 - Failure to respond to service upgrade Date: 10/6/2015 9:02:18 PM Received via: Internet City/State/Zip: Philadelphia, Pennsylvania 19146 Company Complaining About: Comcast ______Description Order was placed on comcast website by logging into our existing account for an internet upgrade. Next day, we received a phone call from company rep that the upgrade request was not possible because we did not have internet service with her. We corrected and she checked again and said we did but we didn't have the proper equipment and hence would incur service requirements. We told her that was not true that the comcast website indicated our hardware was still compatible with the requested upgrade. She checked again and said, yes, she was wrong and that the service was upgraded but we would need to log in online to activate the upgrade. Meanwhile, OUR INTERNET SERVICE WAS INACTIVATED, leaving us without the capability to log in online to activate the service. We called comcast again, was given a phone number for technical support (1-855-230- 8364) which resulted in a recording of " the phone number you call is not in service. This phone call may be recorded for quality assurance." We called comcast again and requested to be connected with tech support. The tech person was able to activate the internet account but attempted to sell me products to further upgrade. Entire process took 2 hours when it should have taken 1 minute for them to automatically upgrade once they confirmed that we requested the upgrade. This was followed was another previous experience where our cable box stopped working. We went to comcast to get another box. The person at comcast handed us another box but gave us not instructions. We went home plugged in the box, not knowing you had to activate it. We return to comcast again and got another box and finally this rep told us we had to call comcast to activate it.
______Ticket: # 574664 - Xfinity TV sign up without consent Date: 10/6/2015 10:39:09 PM Received via: Internet City/State/Zip: Albuquerque, New Mexico 87122 Company Complaining About: Comcast ______Description Xfinity keeps changing the bill every month. Their last action was a $10 charge for Xfinity TV. I have never had cable TV and everytime they offered this to me, I declined it. Why would I see a charge, I don't know. Also, they did not send me a bill last month and now I get a $10 fine for them not sending me a bill. I have to call them almost every month for an uncalled or unjustified charge.
______Ticket: # 574717 - Comcast Date: 10/7/2015 12:08:06 AM Received via: Internet City/State/Zip: Colorado Springs, Colorado 80911 Company Complaining About: Comcast ______Description ave been having ongoing issues with my internet service for months. I pay for the highest speed they have available, but receive horribly slow speeds well below what I was promised. I have called countless times and had agents come out and yet v it never gets fixed. I get promised credits to my account that never happen...I get promised that the service is finally fixed, but it never is. I am in a contract with them, so I can't even get out of this unfair situation.
______Ticket: # 574734 - Overcharges Date: 10/7/2015 12:36:54 AM Received via: Internet City/State/Zip: Chaska, Minnesota 55318 Company Complaining About: Comcast ______Description Charged twice for one month, lied two about the price of service. Mistreated.
______Ticket: # 574735 - comcast cannot pay refund to me as I no longer reside in the USA Date: 10/7/2015 12:53:53 AM Received via: Internet City/State/Zip: Portland, Oregon 97221 Company Complaining About: Comcast ______Description After terminating my COMCAST service, and when terminating I advised them that I was moving overseas, I am owed money. As i have moved overseas comcast will not refund directly to my bank nor will they send the cheque interntaionally. Their only solution is to involve a third party who will receive the cheque on my behalf and either forward it to me or pay it into my bank account. A third party solution is not acceptable from such a large communications company. Comcast should at least have the ability to refund monies owed directly to a bank.
______Ticket: # 574747 - comcast will not honor agreement on contract that was given by there sales rep on promotion, bundle package. Date: 10/7/2015 1:30:05 AM Received via: Internet City/State/Zip: Dorchester, Massachusetts 02124 Company Complaining About: Comcast ______Description on September 11 2013 a sales rep from Comcast knocks on my door, and offer a promotion for a bundle package, for the first year of $89+ taxes per month, second year for the next 24 months at $ 109 + taxes. and there after the promotion is over my monthly bill would be $140 per month for as ling as I am with Comcast. on September 11 2015 I notice my bill has change to $ 160 per month, so I contact Comcast and spoke to a rep by the name of nadia who requested I fax him a copy of the contract and I did after receiving the fax I was informed that the sales rep lied to me and was told that Comcast could not honor the agreement, so I contact Comcast coporateoffice and I was assigned a rep by the name of (b) (6) who also inform me that the sales rep did lie to me but they will repamand him but they cannot keep that agreement and not only that the $140 per month after the promotion is up was also incorrect my monthly bill would be $275 per month which is ttotally deceiving and a disgrace by Comcast to get customers to subscribe and after they subscribe the information that was given to the customer was all false, and even though a contract was signed by both party Comcast refuse to abide by the terms and I think Comcast should abide by the agreement and eats the loss of the false information being giving by there sales rep. why should I be stuck with a service cost $275 per month when I did not signed up for that, so I would like some help to resolve this matter. my name is (b) (6) I can be reach at (b) (6) thanks in advance
______Ticket: # 574853 - Billing Date: 10/7/2015 8:00:23 AM Received via: Internet City/State/Zip: Mechanicsville, Virginia 23116 Company Complaining About: Comcast ______Description I have been fighting with Comcast regarding being overcharged for cable boxes I do not have. I have made several inquires over the course of a year regarding my billing charges. I was finally given the reason why my bill was $30 per month higher than I was anticipating (I was being charged for 4 boxes I returned well over a year ago). I was promised a refund for that time and have called back 5 different times and each time was told a different thing. I just got off the phone with a "supervisor" who stated that it was my responsibility to keep calling EVERY month to get this corrected and that they would not refund anymore than 2 months billing. This is completely unacceptable as I paid for service I never received and have been told several times that I would receive a refund for these charges.
______Ticket: # 574873 - Comcast Internet Data Cap Date: 10/7/2015 8:11:24 AM Received via: Internet City/State/Zip: Miami, Florida 33189 Company Complaining About: Comcast ______Description Comcast is applying a data cap of 300 GB on my account without giving me any prior notice. They sent me an email informing me about the change the same day that it took effect. In the email they justify the change by saying the average of most users is 40GB a month and that based off of my usage history that 300 is more than enough which is not true because I checked my usage and I've already gone through 93 GB from October 1 to October 6.
______Ticket: # 575487 - interrupted service and unavailable call center phone service Date: 10/7/2015 11:34:33 AM Received via: Internet City/State/Zip: Denver, Colorado 80237 Company Complaining About: Comcast ______Description cable service- service interrupted for more than the momentary service announcement 45 minutes is not momentary . when i tried to connect with cable company phone was answered but after initial greeting i was told that the three numbers for contacting said cable company weren't serviceable numbers and i was then disconnected. we all pay to much money to monopolized cable service! whatever happened to free enterprise?
______Ticket: # 575650 - Comcast data caps Date: 10/7/2015 12:30:11 PM Received via: Internet City/State/Zip: Cumming, Georgia 30040 Company Complaining About: Comcast ______Description Restrictive 300gb monthly data cap makes my internet service nigh unusable. With the introduction of 4k Netflix streaming, 4k YouTube quality, and downloading large work files I can exceed my monthly data limit in eight and a half hours using my promised speed. If I use the internet service I also pay for through the only adequate service provider in my area, I can build up tons of overage fees. More infuriating is knowing that if I just lived in an area where Google fiber was available I would not be treated this way by Comcast since I would actually have the option of switching. I'm not demanding higher speeds, just the ability to use the internet service at the speeds that I pay for without being upcharged.
______Ticket: # 575854 - ComCast billing problems Date: 10/7/2015 1:20:04 PM Received via: Internet City/State/Zip: St. Petersburg, Florida 33702 Company Complaining About: Comcast ______Description In June 2015, Comcast imposed an "early termination fee" of $210. Upon receiving my bill, I called and was assured it was a mistake and that it would be removed. The fee has appeared on every bill since - July, August, September and October. Every month, I have to call and explain the situation again only to be met with assurances that it will be removed on the next billing. Today, I was again assured that the matter was resolved and would be removed from my account. I paid the amount of the bill, less the early termination fee. Three hours later, I received a call from a different department with ComCast telling me that my internet and cable service was going to be disconnected for nonpayment, even thought the only amount outstanding is the $210 early termination fee.
______Ticket: # 575877 - Comcast Billing Ineptitude Date: 10/7/2015 1:26:12 PM Received via: Internet City/State/Zip: Knoxville, Tennessee 37916 Company Complaining About: Comcast ______Description After opening a new lease in Knoxville, TN back in July 2015, we sought to acquire cable internet from Comcast. Less than three months later, we are still trying to resolve billing and service issues. In the four bills that we have received, only the first bill to actually open the account is one we consider to be accurate. The second bill showed a service cost increase of $25 for no reason. This prompted myself to contact Comcast in order to resolve this issue. It took 4 phone calls to customer service and 2 visits to a local Comcast store to finally resolve the issue. Every time that I would call the support line, a representative would tell me to not worry and that the charges would be removed in 24 hours to 5 business days (the answer varied depending on the representative). In that time, I was added as the primary account holder to an incorrect address that I had never lived in and was prompted by customer support representatives that I was responsible for missing equipment at that address. After multiple calls regarding that issue, the customer support representative, Terry, finally realized that I had been incorrectly added to that account, and to use her words exactly, “This is a nightmare.” And a nightmare it continues to be. While we finally resolved the issue of being added as an authorized user on the correct address and being removed from the incorrect address without penalty, our internet service stopped working. We returned our modem rental on the second visit to the Comcast store and purchased our own. When we returned it, we were assured by the store employee that our original service price would be honored, which is the only thing that Comcast has correctly fixed for us. With our purchased modem, our internet service still did not work. This prompted 3 more calls to the customer support line. The first was to explain the issue, which could not be resolved over the phone and a technician would be required to stop by for a service visit. The time window we were given was missed by the technician. This prompted the second call where the representative apologized profusely and created an escalation ticket for a second technician to come out. This technician actually showed up and quickly replaced a coaxial cable end in 10 minutes. The issue was temporarily resolved for around 2 hours. Then a third call was placed and a third technician came for a service visit and finally fixed our issue. At no point was I notified that I would be charged for any of these visits, nonetheless a missed visit and a visit that did not fix our problem. So imagine my surprise when two bills later, not even the next bill, but two months later did a charge appear on my account in the amount of $70 for an in-home service visit. This prompted another call to Comcast customer support where I was told by one person that it was a valid charge and transferred to another representative who told me that it might be able to be waived and then transferred to another representative who said that it would be waived according to his immediate superior, but that he did not have the clearance to personally waive the charge and that he would transfer me to the resolutions department to resolve the issue where I was placed on hold indefinitely and had to end the call. After calling back a second time on the same day, the representative in the billing department refused to transfer me to the resolutions department and said that the fee was valid and unable to be waived, but that she would personally waive half of the fee to be applied to the next billing period. When inquiring about a customer complaint department, she said that the only way to submit a complaint would be to mail a complaint to Comcast Corporation headquarters in Philadelphia. So here I am less than 3 months after the beginning of our terrible relationship, 9 calls, 3 store visits, and supposedly 3 technician visits later with a “slap-in-the-face” charge because I took up some of their precious time with a visit, while I have spent hours resolving issues that we completely out of my control to begin with. Therefore, I am submitting a formal complaint to Comcast Corporation, the Better Business Bureau and the United States Federal Communications Commission in regards to this issue. Going forward, I will never voluntarily do business with Comcast, Xfinity, or related corporations again. If there is a viable alternative in any location I live, currently there is not, then I will choose them over Comcast every time.
______Ticket: # 575938 - Comcast email "(b) (6) Date: 10/7/2015 1:49:39 PM Received via: Internet City/State/Zip: Missouri City, Texas 77459 Company Complaining About: Comcast ______Description This email account was moved from my deceased husbands account to a new account in my name 051315. Since that day this email has been kicked out and reentered by Comcast at least 4 times. It will not stay transferred to the new account. I found out from a att- uverse rep (while I was shopping another provider) that Comcast owns? my neighborhood. Isn't that some sort of anti-trust thing? Just saying. I can be reached at (b) (6) or the emails through my att phone, (b) (6) or (b) (6)
______Ticket: # 575940 - Comcast demanding 2 months of service payments AFTER order request to terminate. Date: 10/7/2015 1:50:01 PM Received via: Internet City/State/Zip: Miami, Florida 33176 Company Complaining About: Comcast ______Description I recently sold my house where I had my home business. I was a Comcast Business Internet costumer for several years. I was out of contract for the last few years. Once my house sold, I contacted Comcast Business and requested to close my account. I was told that they had a "two month termination fee" and I was required to pay this fee in order to close the account. Needles to say, I was outraged. I tried to speak with a supervisor but to no avail. I also demanded to see where I agreed to such outright mafia-like terms. I find this to be unacceptable and outright EXTORTION! They have ignored my request and have now issued me a new invoice with late fees! PLEASE HELP!
______Ticket: # 575962 - Complaint Against Comcast Date: 10/7/2015 1:54:54 PM Received via: Internet City/State/Zip: Tabernash, Colorado 80478 Company Complaining About: Comcast ______Description We spent weeks working on a contract with the Denver-area Comcast to bundle our Internet and phone services. They told us that they had sent out trucks to survey our location, and that our site was serviceable. We were told this by multiple representatives - first by Amanda Wojnowiak, and then by Michael Martin (both of whom work in the Denver corporate office in the Comcast Business Class - West Division).
We spent hours working on the contract and determining which features we needed, and we took steps to cancel our current service providers. We signed the SOA, which specifically says, "This Agreement shall commence and become a legally binding agreement upon Customer's execution of the SOA."
Soon after signing the SOA, Michael Martin sent us an email saying only, "We have just received the site survey results back for your location. Unfortunately we cannot service your location at this time without considerable construction costs. I apologize we couldn’t make it work this time."
Our location is serviceable, regardless of associated costs. The fact that Comcast neglected to consider the construction costs before sending us the SOA is certainly not our fault. Why was a truck not sent out to determine the associated construction costs BEFORE our site was deemed serviceable and before we signed the SOA? Not only did Michael (and the other representatives) waste our time because Comcast neglected to check the validity of the site survey, but Michael had the audacity to inform us via a brief email. His customer service skills are atrocious.
Michael Martin refused to provide us with the number of a supervisor until we threatened to lodge a complaint against him if he didn't. He did finally provide the email of a supervisor, Janchessa Hurd, and asked her to contact us regarding our complaint. Not only has this Janchessa failed to contact us, she has yet to respond to ANY of the emails we have sent her.
So, not only did we waste valuable time forming a contract, but we have also endured appalling customer service from every representative we have tried to work with - Michael Martin especially. The level of incompetence displayed by Comcast in the Denver area - from basic customer service to their ability to accurately interpret a simple site survey - is staggering.
______Ticket: # 575981 - Comcast Xfinity Cable, Service & Billing Date: 10/7/2015 1:58:48 PM Received via: Internet City/State/Zip: Huntsville, Alabama 35811 Company Complaining About: Comcast ______Description On Sept 8th i called in to Comcast to pay my monthly bill only to be informed that y bill was nearly $400.00 I immediately connected with one of their customer service clerks to inquire why my bill was so high. The service clerk took my profile information in order to view my account. after his research and review of my account he told me that he found discrepancies in my bill, and that he apologized for the incorrect information on my bill. he then told me he would adjust my bill and let me know the exact amount due today.
The clerk told me he had made the necessary adjustment and that I would only have to pay $150.00 to resolve the billing issue. and that would put my account current. I told him that based on the package i have that my bill was quoted to be estimated $126.00 plus taxes and fees for a total of about $146.00 monthly. He assured me that everything was adjusted and Ok now and that my next cycle bill would be the regular amount $146.00. On Saturday October 3rd, 2015 I called into Comcast to pay my bill only to be informed that my bill amount due was $501.00. I connected to a clerk again looking for an explanation why my bill was so high when it had been resolved by a clerk representative less than 4 weeks ago. This clerk told me that my bill amount due was 509.00, and that she showed pass due amounts in my account. and that there was nothing she could do to make adjustment. I told here what happened to me on Sept 8th and she had no comment to that information. I immediately asked to speak with a supervisor. only to placed on hold for nearly 45 minutes. Finally a supervisor received the escalated call. I explained to him the information surrounding this issue that started on Sept 8th with a Comcast clerk who told me that my account was taken care of, and that there was no outstanding balance and the only amount due was the payment of 150.00.
I also told him that I was aware that all calls are recorded for quality assurance purposes and that he should review and listen to the conversation and confirmation given me by that clerk as well as my payment on sept 8. The supervisor told me that they would have to investigate the call and get back with me of its finding. this call was terminated at this time.
I called back and again got another clerk whom this time told me that my total amount due was $519.00 ( another different amount) she proceeded to give me the same information after reviewing my account only to add that i had past due balance from July 2015 and that i needed to pay the full amount or face disconnection of my service. By this time I'm very upset because I rely on my services especially the internet for my business and educational purposes I have 3 classes I take online and now face the possibility of even being more inconvenienced because of this issue they cant seem to resolve. I even told her that I'm not able to review my bill online because the system won't let me... It messages me that my log in and password is correct, but tells me Im not allowed to sign in on the website. so because I'm paperless billing I'm not able to even see the charges that accrue. I also told this to the clerk on Sept 8th who attempted to resolve it by resetting my password. I did that online while he was on the phone and I told him that it still wont work.
Today I get a call from a manager who tells me that the system wont let him make any adjustments and that i have to pay the full amount due $501.00. He listened to me explain to him all the information stated above but assured me that he could not do anything about it. I asked to speak to a higher authority and was told that there is no higher manager to speak to. I cant understand why me, the customer have to be put through all this and still not get my issue resolved or adjusted because of a clerk error made to me Sept 8th assuring me that my billing discrepancies had been resolved. I even told the second clerk that they should make sure their clerks are fully trained to handle customer problems before putting them on the floor where their decisions and adjustment has the worst effect on me the customer. she said to me that they try to do that but not all clerks are efficient. or something like that. After i was told by the final manager that i would consider cancelling my service with Comcast he immediately accepted that and said that he would transfer me to cancellations department.
When I moved into my new home my home security system did not work for over a month and when i called in that complaint they resolved it and even told me I would be discounted for the next 6 month with a reduction in my billing of $15.00 each month. ( I never seen this reduction or discount yet ) again lied to again.
I have been with comcast for over 4 years and just dont understand why I have to be the one get screwed over, because of their clerk errors, it is not right and I think the higher ends of the corporation should know about it because apparently the last manager I spoke to told me that i could not speak to no other person other them him yet my problem still did not get resolved.
Upset and dissapointed!!!
(b) (6)
______Ticket: # 576270 - email Date: 10/7/2015 2:57:20 PM Received via: Internet City/State/Zip: Jaksonville, Florida 32246 Company Complaining About: Comcast ______Description Comcast shut my internet service off by mistake. Since they did that I have not received my emails ((b) (6) ) I receive emails on my goggle account but not comcast. I have called Joy in Customer service twice and have yet to receive a call in regards to my email. Please help me.
______Ticket: # 576437 - Comcast Date: 10/7/2015 3:36:54 PM Received via: Internet City/State/Zip: Port Charlotte, Florida 33952 Company Complaining About: Comcast ______Description Comcast is trying to charge my bill for work that was not preformed in my home and every time I call there they assure me the matter will be fixed within 72 hours... Here we are more than a month later and they still have not fixed my first bill, i am about to be charged a late fee on the second one and the third is about to come out on top of those. All i want is for them to fix my bill so i can pay the correct amount, but Whenever I call to have Comcast fix my problem they always assure me they "put an order in for the mistake which will be credited to my account" .. They will not resolve my issue- even when I physically go to complain at the Comcast in my area.
______Ticket: # 576495 - Comcast: Harassment and sending me to collection Date: 10/7/2015 3:51:44 PM Received via: Internet City/State/Zip: Seattle, Washington 98105 Company Complaining About: Comcast ______Description
Dear Sir/Madam, I wanted to bring to your notice about the harassment and literal extortion from Comcast that I have been dealing with comcast and multiple collection agencies that are doing business with Comcast since the past one year.
I used to live at this address which is (b) (6) , Seattle 98177 with my estranged wife, (b) (6) and her family up till the end of May 2014.
I moved out of this residence on the 05/29/2014. A week before I moved out of this address, I called comcast to close my account.
I was assured that my account was closed. A few days later, I got a call from comcast about an onsite appointment for some installation. I called back comcast and asked them why they have reopened my account without my permission.
At this point, I was told by the comcast representative that someone from my household had called and reopened my account. On asking how can they reopen it without my permission, they didn't have any answer.
I gave them very specific instructions about closing this account forever and not reopening it even if my wife or any of her family members call. I was assured that this would not happen again and comcast has closed this account. I asked them to put this in their notes.
On 07/30/2014, I shockingly get a collection letter from Southwest Credit about this same account. I called comcast and Southwest to let them know this is fraudulent use of my account. At this point, I reminded comcast about the numerous calls I had with them and they agreed that the notes said so but still some one was able to reopen my account. Instead of taking responsibility and rectify it, they asked me to call the police, get reports done. Affidavits filed and send to them.
I went through a harrowing time to get these documents in place, since no one in my bank was ready to sign these documents as they were personal in nature.
I sent them the documents, now, thinking that the issue is being taken care of.
Fast forward a year, I see a letter from another collection agency, ERC, asking me to pay $531 on the same account for which I have already sent documents to both comcast and south west credit.
I called both comcast and ERC to let them know that I have already sent them the police complaint and all supporting documents that they had asked for. To which comcast said that they did an internal investigation and found that I was living at the place( (b) (6) 98177).
My wife and me had separated at the end of May 2014, I provided comcast with a closing electric bill for the address (b) (6) , Seattle 98166. In spite of all these evidences that I put forth Comcast again asked me to resubmit the police report and other evidences that I didn't live there during the time these charges were applied.
On Oct 03 2015, I sent Comcast and ERC the supporting documents. These documents were delivered to Comcast and ERC on the 06th Oct 2015. here are the tracking details as below,
USPS Tracking Number For ERC Collection, delivered on 06th Oct 2015: (b) (6) USPS Tracking Number for Comcast, delivered on 06th Oct 2015: (b) (6)
In spite of adhering to all their requests, ERC put a remark on my Credit Report on the 07th Oct 2015.
I have already crossed the end of my patience. This constant calls, documentation and stress has affected me so much and its reflecting on my work badly.
I have spend hours dealing with just following them up and in the end they will do what they want, They are completely unethical in their business.
Just a few months ago, I wanted to start a new Comcast internet connection at my new home address which is 5029 11th AVE NE APT 202 seattle 98105 but Comcast declined saying there is an already open connection on someone's name.
My room mate had left the place without paying rent and I have called comcast to close this account but they have failed to do so. I fear in a few months they are again going to come back to me asking for more money for an account that I do not own.
I don't know how to deal with these unethical business, PLEASE HELP!!!
Thanks, (b) (6)
______Ticket: # 576504 - Comcast: Harassment and sending me to collection Date: 10/7/2015 3:53:27 PM Received via: Internet City/State/Zip: Seattle, Washington 98105 Company Complaining About: Comcast ______Description
Dear Sir/Madam, I wanted to bring to your notice about the harassment and literal extortion from Comcast that I have been dealing with comcast and multiple collection agencies that are doing business with Comcast since the past one year.
I used to live at this address which is (b) (6) , Seattle 98177 with my estranged wife, (b) (6) and her family up till the end of May 2014.
I moved out of this residence on the 05/29/2014. A week before I moved out of this address, I called comcast to close my account.
I was assured that my account was closed. A few days later, I got a call from comcast about an onsite appointment for some installation. I called back comcast and asked them why they have reopened my account without my permission.
At this point, I was told by the comcast representative that someone from my household had called and reopened my account. On asking how can they reopen it without my permission, they didn't have any answer.
I gave them very specific instructions about closing this account forever and not reopening it even if my wife or any of her family members call. I was assured that this would not happen again and comcast has closed this account. I asked them to put this in their notes.
On 07/30/2014, I shockingly get a collection letter from Southwest Credit about this same account. I called comcast and Southwest to let them know this is fraudulent use of my account. At this point, I reminded comcast about the numerous calls I had with them and they agreed that the notes said so but still some one was able to reopen my account. Instead of taking responsibility and rectify it, they asked me to call the police, get reports done. Affidavits filed and send to them.
I went through a harrowing time to get these documents in place, since no one in my bank was ready to sign these documents as they were personal in nature.
I sent them the documents, now, thinking that the issue is being taken care of.
Fast forward a year, I see a letter from another collection agency, ERC, asking me to pay $531 on the same account for which I have already sent documents to both comcast and south west credit.
I called both comcast and ERC to let them know that I have already sent them the police complaint and all supporting documents that they had asked for. To which comcast said that they did an internal investigation and found that I was living at the place( (b) (6) , Seattle 98177).
My wife and me had separated at the end of May 2014, I provided comcast with a closing electric bill for the address (b) (6) , Seattle 98166. In spite of all these evidences that I put forth Comcast again asked me to resubmit the police report and other evidences that I didn't live there during the time these charges were applied.
On Oct 03 2015, I sent Comcast and ERC the supporting documents. These documents were delivered to Comcast and ERC on the 06th Oct 2015. here are the tracking details as below,
USPS Tracking Number For ERC Collection, delivered on 06th Oct 2015: (b) (6) USPS Tracking Number for Comcast, delivered on 06th Oct 2015: (b) (6)
In spite of adhering to all their requests, ERC put a remark on my Credit Report on the 07th Oct 2015.
I have already crossed the end of my patience. This constant calls, documentation and stress has affected me so much and its reflecting on my work badly.
I have spend hours dealing with just following them up and in the end they will do what they want, They are completely unethical in their business.
Just a few months ago, I wanted to start a new Comcast internet connection at my new home address which is (b) (6) seattle 98105 but Comcast declined saying there is an already open connection on someone's name.
My room mate had left the place without paying rent and I have called comcast to close this account but they have failed to do so. I fear in a few months they are again going to come back to me asking for more money for an account that I do not own.
I don't know how to deal with these unethical business, PLEASE HELP!!!
Thanks, (b) (6)
______Ticket: # 576596 - Comcast Date: 10/7/2015 4:15:34 PM Received via: Internet City/State/Zip: Baltimore, Maryland 21218 Company Complaining About: Comcast ______Description Many issues including: 1. they do not disclose what Internet speed on the bill on our online account. Also continue to tell me that my speed has increased but it seems as thought I am having more speed issues now. 2. with cable tv, they give you a free offer for a specified period of time (6 month for example) and then start charging you for it after the free offer has expired. My bill increases all the time without having changed anything on my account. 3. billing - they say that if we drop home phone (we have triple plan bundle) our bill will go up, not down. Implied that we cannot even drop the phone line and that we would have to quit cable or keep the phone. 4. they have an exclusive contract with Baltimore City so we have no other choice since FIOS is not available in the city.
______Ticket: # 576699 - Comcast Date: 10/7/2015 4:44:27 PM Received via: Internet City/State/Zip: Vero Beach, Florida 32968 Company Complaining About: Comcast ______Description Comcast charged me a termination fee three months ago of which I never requested. I have tried to resolve the problem for over three months but every monthly statement we receive still have the same termination charges listed. This is very frustrating, every month I'm on the phone with Comcast for at least 1 1/2 hours to fix the problem, without any results. Can you please contact me and help me with this problem.
______Ticket: # 576763 - Comcast Business Internet Date: 10/7/2015 5:00:11 PM Received via: Internet City/State/Zip: Knoxville, Tennessee 37920 Company Complaining About: Comcast ______Description I recently decided to move in with my girlfriend. We were both Comcast customers, but I’d been using a business internet account for several years (data caps are enforced here and I exceeded the allowed residential amount). As I wasn’t planning on slowing down on game installations or HD video streaming and I had my own equipment, we decided to keep my old business account and move it to her house. 9/19 – I notified Comcast of my intent to move to a new address. They advised that they would come install the service at the new home on 10/3 for a fee of $200. 9/29 – I hooked my modem and router up at her house, called, and spoke with Dan to give the MAC address at the new location. It was still connected with the previous house. 9/30 – The new service was working. I called to advise I was no longer in need of an installation. My girlfriend took her equipment back and cancelled her account. 10/1 – The service stopped working. I called and found the MAC address was still associated with the previous address. I asked for it be provisioned to the new account, and service began working again. Collins advised me there would be no further issues. 10/3 – The service stopped working, again. I called and spoke with multiple people. To paraphrase three hours – the physical installation we originally scheduled had been cancelled, but the order had not. As the order went unfulfilled, Comcast deleted my account. I was told no one could help, the activations department would need to be contacted Monday, and was denied escalation twice. 10/5 – I was able to reach the sales rep, again, and requested a reinstatement. I called Comcast, and spoke with Val, who, again, told me a self-installation was possible, if I had my own equipment. I was told the reinstatement would be keyed, and my internet reactivated, the following day. 10/6 – I called again, and to keep this relatively short, much of the same was discussed and I was told that the order had not been keyed into the system and could not be reactivated. 10/7 (today) – The order has now been keyed into the system, but is pending an installation appointment and is associated with the previous account number, not the account at the new address. I was given an installation appointment of 10/10. Though the new account was working for two days, I’ve been told it is not currently possible to activate the service, since no functioning service is routed from the pole. I was denied escalation four times by Anthony and Kelvin. I have now spoken with Comcast 7 of the previous 9 days. I’ve had access to the internet for 2 full days of the previous 9. I’ve requested to speak with a manager, supervisor, or escalation rep at least a half dozen times and have been denied on each. I do, finally, have an appointment scheduled for Saturday, which will cost $200, though I was originally told it was unnecessary. By then, my account will have been completely deactivated for 8 consecutive days, with 2 days usable of 12. I was going to try some analogy with Comcast as a bear and me as a hiker playing dead, hoping not to get mauled, but I’ve put too much into this, already. I already feel mauled. I just want it over. But, as they still have the installation appointment linked to the previous account and refuse to listen, I have a feeling this is far from over.
______Ticket: # 576787 - Data Cap and No other Internet Provider to Choose Date: 10/7/2015 5:09:20 PM Received via: Internet City/State/Zip: Atlanta, Georgia 30319-2083 Company Complaining About: Comcast ______Description Dear FCC,
Comcast/Xfinity is the only broadband internet available to me and I am stuck having to use it.
Aside from the industry-low customer service, they also have a data cap of 300 GB. If one reaches this cap, Comcast imposes hefty and unreasonable fees for data. In today's society, it is very easy and extremely likely to exceed 300 gigs of data. I think Comcast is imposing this data cap so that way they can force the consumer to purchase cable television from them instead of using a more economical and efficient form of entertainment such as Netflix or YouTube. Furthermore, capping the internet prevents an individual to explore the world around us to become a more educated consumer and effective citizen of society.
Secondly, their prices are ridiculous. Their prices are starting to come close to monthly health insurance premiums. Consumers are being forced to pay them because it is nearly impossible to survive in today's world without the internet.
I ask that you tell Comcast to stop capping data and/or allow other companies to compete for my business who have better prices and more realistic and relevant usage policies. If what they're doing is fail and legal and legitimized, then I ask that they be more reasonable with their overage pricing.
Please let me know if I can answer any questions.
______Ticket: # 576829 - Still billing me 2 months after cancelling. Date: 10/7/2015 5:21:36 PM Received via: Internet City/State/Zip: Lenox, Massachusetts 01240 Company Complaining About: Comcast ______Description They are still billing me 2 months after I cancelled. I have spoken with then 3 times and they said I would stop receiving bills.
______Ticket: # 576877 - Comcast Issue Date: 10/7/2015 5:45:58 PM Received via: Internet City/State/Zip: Dallas, Texas 75204 Company Complaining About: Comcast ______Description Respected Sir / Madam,
I have been a loyal Comcast customer for over 2 years and recently had to cancel my services as I am moving out of state. Since Comcast does not provide service at my new address in Dallas, Texas I called Comcast customer service to cancel. During that process they informed me that I will have to pay for early termination fee and I am extremely disappointed as during my sign up process for the agreement I specifically asked the representative and they informed me that there would be no charge for early termination if the new address is not serviced by Comcast.
Here's my info if you want to research and help with this issue:
Name: (b) (6) Comcast Account# (b) (6) Phone# (b) (6)
How can I be penalized for a situation that is completely out of my control? Why would Comcast provide me false information during the signup process with Comcast customer service over the phone?
Please kindly help.
______Ticket: # 576937 - Internet Cap complaint against Comcast Date: 10/7/2015 6:09:37 PM Received via: Internet City/State/Zip: Miami, Florida 33156 Company Complaining About: Comcast ______Description Comcast is limiting data usage for residential customers in the Miami area, to 300 GB per month before being charge overage fees. They have been testing markets for over two years, so I believe this is another ploy for this company to continue to charge customers high fees while trying to maintain this is just another "test area".
______Ticket: # 576999 - Comcast data usage Date: 10/7/2015 6:40:20 PM Received via: Internet City/State/Zip: Gallatin, Tennessee 37066 Company Complaining About: Comcast ______Description We live in the Gallatin/Nashville TN area. Comcast has been charging us overages for months and months now on internet. I asked them to prove to me how much data I used. They stated they could not! I even had my internet speed reduced to help us from going over. I asked if their monitoring of usage was Govt regulated. They stated no it was not, but they had a 3rd party check their equipment and said it was correct 98% of the time. Well who pays for it when its wrong 2% of the time. They could not give me an answer. We as a consumer have no way of knowing how much data a youtube video, or Netflix movie or game download will take up. We have no way to check that before we watch something. Comcast does not enforce data caps in all their areas, which is totally unfair to us who have to pay overage fees. Why does my family have to spend an average of $40 to $70 a month on overage fees while where other areas they can use as much data as they want. Comcast is directly hurting people for cord cutting and going with Netflix, hulu and amazon. They stated they put this data in a trial phase in 2012. Well how long will this trial last? from now until infinity? It is a very shady business and it is just wrong they keep ripping customers off. We have to watch our internet now like its a tank of gas draining. We even had to cut back our homeschooling of our children in fear of the data cap. We in the Nashville Tn area have no other option for internet other than Comcast. Please help!!!!!! I will be writing our local and state senators to get them on board to help present a bill to fix this.
______Ticket: # 577165 - Comcast Internet and cable service Date: 10/7/2015 8:05:20 PM Received via: Internet City/State/Zip: Noblesville, Indiana 46062 Company Complaining About: Comcast ______Description I have been trying for over 2 weeks to get comcast hooked up at my new home. I have called at least 6 times, each time I have to give all of my information and also have to explain that this is a new home, but that my direct neighnor has comcast service.
I have been transfered, hung up on, lied to and still have no service.
I received the same poor customer service when trying to get service connected at my apartment that I lived in while building a new home.
______Ticket: # 577246 - No consideration at all from Comcast to a new customer Date: 10/7/2015 8:56:22 PM Received via: Internet City/State/Zip: Sunnyvale, California 94087 Company Complaining About: Comcast ______Description So poor experience with Comcast : - 5 appointments set up, 1 useless and 4 total no-shows - 7 days lost, and still no internet connection at home.
On Thursday, I went at Comcast to open a new account and have an internet connection. They gave me a modem, and told me that it was quite simple to self-install it. So I went back home and tried it. I was not able to complete all the installation process and called the customer service. They told me that I needed a technician because the previous owner had a At&t connection. They ensured that it was not mandatory for me to stay at home, it will be an outside intervention.
On Friday morning, a technician came while I was awy. He let me a notification that he could not connect internet because he needed an access to our backyard. On Friday afternoon, I called the customer service and they told me that the technician would come again before 8pm. => First no show, I stayed at home until 8pm and nobody came. Friday evening, I called the customer service and they told me that the technician would come on Saturday. => Saturday, second no show, I stayed the whole day at home and nobody came. Saturday evening, I called the customer service and they told me that the technician would come on Monday. This time, I even received the confirmation of the appointment by email. => Monday, third no show, I stayed the whole day at home and nobody came. On Monday evening, I called the customer service once again and they guaranted that the technician would come on Tuesday. => Tuesday, fourth no show, I stayed the whole day at home and nobody came.
On Wednesday, I went back at Comcast, gave them back their modem and ask them my deposit back. I explained my frustration but no answer at all, no consideration, and my deposit will be sent by mail.
I am very upset about that situation and I think that Comcast does not consider their clients at all.
______Ticket: # 577301 - Issues with initiating service, despite being charged. Date: 10/7/2015 9:38:50 PM Received via: Internet City/State/Zip: Charleroi, Pennsylvania 15022 Company Complaining About: Comcast ______Description On 09/24/15 I initiated Internet and TV service through Comcast via their website. Since I do not have a router/modem, I also elected to lease one from Comcast for an additional 10$ monthly charge. During my purchase I was given the option to receive a 10$ self install kit as opposed to having someone come out to install for a higher price. I elected to have the self -install kit sent to me at the free shipping rate. The next day I received an electronic statement via email outlining my service charges, including the modem rental, totaling $66.23. When I received my self-install kit on Monday 09/28/15, it was missing the wi-fi modem despite still including the TV cable box. I immediately called the comcast customer service number, and requested that a wifi modem be sent to me, especially since I can see on my statement that I am being charged for it. After speaking with both the intital rep and her supervisor, I was assured that a wifi router would be sent to me overnight, without the usual 30$ overnight shipping charge. The next day, I was emailed another bill that included a 30$ charge for second attempt at shipping a wifi modem. My new bill totals $108.58. On Thursday 10/01/15 I had still not received my modem, so I decided to call Comcast again to find out where my modem was and address the billing discrepancy. The representative I spoke with at this point in time, told me that she didn't see any case notes indicating that anyone had even spoken to me, let alone that another router had been sent, complimentary. She instructed me to call back in a week if I still haven't received my router, and apologized for not being able to help me. I am extremely frustrated. As an online student with Penn State's World Campus, and a single, working mother, my life has been extremely difficult these last few weeks without internet service at home. I honestly don't know what to do, I don't have any other Internet Service Provider options where I live, and I am unable to get any answers through Comcast's Customer Service.
______Ticket: # 577359 - Comcast Internet Essentials - Data Cap Fee Date: 10/7/2015 11:06:14 PM Received via: Internet City/State/Zip: Miami, Florida 33196 Company Complaining About: Comcast ______Description I am a Comcast Internet Essentials customer in Miami, Fl and have been for about three years. I received a letter from Comcast advising me of their new data cap which would, at best, result in a 400% increase in my monthly internet bill. This defeats the purpose of having a program for the poor and is a sneaky way of circumventing Comcast's obligation to regulators.
______Ticket: # 577373 - Excessive unexplained outage Internet Service by Comcast Date: 10/7/2015 11:45:00 PM Received via: Internet City/State/Zip: Huntsville, Alabama 35824 Company Complaining About: Comcast ______Description For past quite a few months now, internet service would be out for long periods of time and several times a day. This has been noticed by several neighbors of ours in Reserve, Edgewater, etc developments. My husband and I both work from home. It is very crucial for us to have continuous internet service. Due to my chronic health problems, my husband's work has allowed him to work from home. To sustain his job he has to be available online for the meetings and work online. Not being able to be online due to internet outage would not be acceptable with the company and he could lose his job or may not be able to work from home.
With these outages, Comcast does not provide any credit on the bill. We are seeking your help to look into this problem. We have had to call Comcast several times, most of the time we have been told, “The service is down and we are working on it”.
We request to get some resolution to this issue with your help very soon. Thanking you in advance. Sincerely, (b) (6)
______Ticket: # 577409 - Complaint against Comcast Date: 10/8/2015 12:55:39 AM Received via: Internet City/State/Zip: Lansing, Michigan 48933 Company Complaining About: Comcast ______Description I have paid my bill with Comcast and brought the balance down to zero after paying $88.44, as I was told over the phone. they kept over charging me, I have contacted the company and spoke with a supervisor after talking to customer service over five times so far. the supervisor promised to update the information to their system and that I do not owe them anything. A month has passed now and they are charging me over $113.00 again. My bill should not be more than $25.00/month. They have the phone calls recorded when their associates and their manager said that I owe them NOTHING. please help me. Comcast is putting me between two different choices, either pay them and submit to their scam or ruining my credit.
______Ticket: # 577569 - Overcharge & Fraud by Comcast Date: 10/8/2015 7:44:37 AM Received via: Internet City/State/Zip: Bothell, Washington 98021 Company Complaining About: Comcast ______Description I have consistently been overcharged by comcast over a period of 14-15 months now with absolutely no notification or explanation at all. When I complained about getting a speed of only 2-3Mbps when my plan was for a speed of 50Mbps I was being offered an upgrade plan, I was told that the plan came with a free modem & that I could use the old modem too, cost free. Later, I was charged a rental for both the modems. Comcast had offered the new plan of 100Mbps for $59.99+taxes. It sounded good with a rental free modem so I enrolled for the same. They have now bumped up my bill to over $100 a month instead with fraudulent charges & I only get a speed 5Mbps today instead of the 100Mbps that I was actually enrolled for.
______Ticket: # 577571 - Comcast-Availability Date: 10/8/2015 7:45:05 AM Received via: Internet City/State/Zip: Naples, Florida 34113 Company Complaining About: Comcast ______Description Postal Mail Ticket Ready For Data Entry
______Ticket: # 577658 - Exorbitant charges for data "overages" Date: 10/8/2015 8:15:22 AM Received via: Internet City/State/Zip: Atlanta, Georgia 30317 Company Complaining About: Comcast ______Description I have noticed a surcharge of $50 occurring on a regular basis on my bill. I have come to find that now there is a cap on data usage on my internet and I have used more than the 300 GB allowed on my service package. Last month Comcast added an additional $140 to my bill which is double the total for my entire bundled package for an overage they claim is upwards of 1000GB which is frankly grossly outrageous and bordering on ridiculous. This month I have minimized my internet usage out of fear and discovered that in the first week of the month, according to Comcast, I have already used my allotted bank of 300GB. There is no means for the consumer to accurately gauge the exact amount of data usage except for the meter provided by Comcast, and after reviewing my usage for the last week, I find it to by highly suspect and inaccurate. In a nutshell, this company is robbing its customers and needs to be under higher scrutiny.
______Ticket: # 577717 - Internet companies Date: 10/8/2015 8:49:56 AM Received via: Internet City/State/Zip: Boston, Massachusetts 02128 Company Complaining About: Comcast ______Description In the city of Boston, Massachusetts, 3 out of 4, Internet Service Providers seem to be in collusion to form a new type of monopoly
______Ticket: # 577718 - Deceptive Business Practices and Billing Errors Date: 10/8/2015 8:50:07 AM Received via: Internet City/State/Zip: Portland, Oregon 97205 Company Complaining About: Comcast ______Description I called Comcast on 10/02/15 to cancel my Internet service because my 12 month promotion of $29.99/month had ended. I was paid through the 9th. I was given the option of a new promotion of $34.99 for Internet and basic TV (local channels). I then was told on 10/03/15 that promotion did not exist and the previous agent had lied to me. That order was canceled and I scheduled disconnect of the service for the 6th (already paid for through the 9th). It was disconnected immediately.
After many calls, I was reconnected and told a supervisor would call me on Monday to fix everything but that never happened. I did get in touch with another department (now understand is a subcontractor) who offered me a new internet only promotion of $29.99/month and I agreed.
The problem is this new promotion price has still not updated to my account and I continue to be billed 3 times what I owe. I also received a TV box via UPS that I will be returning (result of the fake promotion that was canceled I guess). I do not have or want TV service.
I have spoken to no less than a dozen Comcast employees and nobody has been able to fix this or seem to care. My worry is they will turn this over to the credit if I do not pay it.
The bottom line is Comcast agents lied to me in order to keep me from canceling my service and I am now being billed more than we agreed to. This has been the most frustrating ordeal and I cannot understand my bill nor can they explain it. Please help!
______Ticket: # 577722 - Unresolved Billing Date: 10/8/2015 8:56:00 AM Received via: Internet City/State/Zip: Gadsden, Alabama 35904-3163 Company Complaining About: Comcast ______Description Sept 2nd we asked Comcast to transfer our service. The sales rep did the opposite.We were set up as a new connect which means the credits from our old address was not transferred to our new address.This means we were charge for a full installation which wasn't rendered. we have talk to Comcast until their were blue in the face. Some unknown reason they seem to not understand our concern. The internet didn't work from 09/02 09/07/2015 after spending nurmours hours on the phone trouble shooting, it was deemed by Comcast a tech need to come out and repair the service.On 09/07/2015 a tech arrive, he check the tap and he check the signal which was found to be below standard,this tech added an amp to boost the signal level. Here's the problem, were being charge because the tech REPAIRED the service not completed and install.Comcast has no right to charge us for a repair. #1 This service is a agreement we pay for the service and Comcast provide the service. #2 look at the the work order. it clearly shows this was a repair not a install. #3 Comcast doesn't issue boosters to customers to install themselves, therefore Comcast is reporting to the FCC this problem is resolved, this is not true. We receive a call from BENJAMIN from the corp office team. we ware talked to like as if we nevered paid our bill, infact our bill is paid every month on time and in full. This guy tell me if the the tech didn't come out we would just be paying for non-working service or we can cancel the service. this is very poor service. THIS SERVICE MATTER IS NOT RESOLVED.This PERSON Benjamin says he's sending a a letter to the FCC stating all these problems are resolved. I worked for time Warner cable for 17 Years. Comcast has the worst customer service ive ever seen, deplorable. I feel the people are trying to stone wall us as if we don't know how the business work.This is the problem with larger companies, they feel their above the law and treat people anyway they want. I don't have a problem addressing a problem where i See fit.(old account (b) (6) -08-3 as you can see this account wasn't linked to our new address. which case this whole billing problem.
______Ticket: # 577820 - Comcast data change Date: 10/8/2015 9:42:11 AM Received via: Internet City/State/Zip: Sunrise, Florida 33313 Company Complaining About: Comcast ______Description I have a 2 yr contract with Comcast for unlimited data. I recently received a letter telling me that i now have to pay extra to received the same amount of data that was originally in my 2 yr contract plan. When speaking to Comcast i was advised that they can change their policy and contract as they wish. This is unacceptable!!!! If I, the customer wanted to change my mind about the contract I would have to pay all these ridiculous fees, why is it ok for comcast to do this to its customers. There has to be something that the customer can do. it is not OK to change someones contract to make them pay lots more for a service that was already provided within the agreed upon contract for services. I have NEVER seen a company do this to their existing customer base just because they want to make more money off the customer who is keeping them in business especially when they are the only ones in the area i can get. I will be contacting a lawyer regarding this situation because it is not ok , to just say "well we can change our policy when ever we want, and there's nothing anyone can do about it" as i was told.
______Ticket: # 577864 - Comcast Instituting Forced Data Cap Or $30 Extra/Mo to Keep Existing Service Date: 10/8/2015 9:52:21 AM Received via: Internet City/State/Zip: Oakland Park, Florida 33309 Company Complaining About: Comcast ______Description As of 10/1/15, Comcast has instituted a monthly data cap of 300GB on all consumer-level Internet services as follows:
"You’ll get 300 GB of data each month. If for any reason you exceed the 300 GB included in your plan in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each."
This limit exists for all speed tiers except for the business-level tiers that cost several hundred dollars per month. This was not something I opted into; this service condition was forced upon me without my input.
As I currently pay them an extra monthly fee for more speed, this means I am now paying them extra so I can hit their data cap faster and thus be billed more. They claim that the majority of users do not reach this monthly limit, but HD video streaming via Netflix, Twitch, Youtube and so on will easily use up 1-1.5 GB of data per hour at current quality levels. Factoring in gaming, telecommuting, and so on and I cannot see any way in which I or most regular Internet users would abide by this limitation.
They note that for an additional $30 per month I can have "unlimited data"; in other words, the same service they offered before. This is nothing short of extortion: if I don't agree to pay them more money, I can't keep the same service I had before and will be subject to fees. If I pay them their extra money, they will conclude "this policy works because people showed they were fine with paying."
Comcast is the only cable Internet provider in my area (why is this not considered a monopoly by the FCC?), so I cannot simply cancel my service and sign up with somebody else. To do so would mean I would have no high-speed cable Internet at all. The closest equivalent would be AT&T U-Verse, but it is a different technology which is not suited to my needs.
There is no technical rationale for implementing this change; they are simply doing it because they can and because they know that as a consumer I have absolutely no recourse in this matter but to accede to their demands. And if I do so today, what's to stop them from doing it again tomorrow? The only entity with the (theoretical) authority to stop them is you, the FCC. Please help.
______Ticket: # 577958 - Comcast Data Caps in Monopoly Market Date: 10/8/2015 10:26:53 AM Received via: Internet City/State/Zip: Oakland, Tennessee 38060 Company Complaining About: Comcast ______Description I live in Oakland, TN. The only option I have in my neighborhood for broadband speeds is Comcast. AT&T does not service my area with internet, and there are no local options. I am vehemently opposed to data caps. We've already had to limit usage of products we fully pay for (Netflix / Amazon streaming) due to these data caps. I would love to drop Comcast completely and use a competitors product to avoid data caps, but I have no choice here. If I want internet, which is required for my e- commerce job, I have to go through Comcast. This is absolutely unacceptable. Please put a stop to these absurd, monopolistic practices where consumers do not have a choice.
______Ticket: # 578037 - comcast internet and cable Date: 10/8/2015 10:45:44 AM Received via: Internet City/State/Zip: Loganville, Georgia 30052 Company Complaining About: Comcast ______Description STARTED INTERNET ONLY SERVICE IN MAY 2007. THEY TALKED ME INTO GETTING THE PACKAGE WITH INTERNET AND CABLE, THE PACKAGE WAS CHEAPER. TOLD THEM I'D TAKE IT BUT NO NEED TO INSTALL CABLE OR GIVE ME A BOX BECAUSE I HAVE DIRECTV. THEY STARTED BILLING ME FOR A CABLE BOX RENTAL AT $8.00 A MONTH. CALLED AND TOLD THEM I NEVER GOT BOX. THIS WENT BACK AND FORTH FOR MONTHS UNTIL I GAVE UP WHEN THEY TOLD ME I HAD TO RETURN THE BOX TO GET CREDIT. I NEVER GOT A BOX TO RETURN!! FINALLY LAST YEAR AFTER 7 YEARS I CALLED THEM AND TOLD THEM THE ISSUE AGAIN. THEY SAID I WOULD RECIEVE A $270 CREDIT ON MY BILL. THIS NEVER HAPPENED AND THEY CONTINUE TO THIS DAY TO BILL ME FOR A RENTAL CABLE BOX I NEVER RECIEVED.
______Ticket: # 578128 - Unprofessional and Deceitfully Profane Describes Comcast Date: 10/8/2015 11:23:25 AM Received via: Internet City/State/Zip: Saint Clair Shores, Michigan 48080 Company Complaining About: Comcast ______Description Comcast did not communicate any information to me and actually did not intend to, they disconnected my service and tried to justify their unscrupulous deeds by shifting me from person to person then hanging up. The rudest person was a representative from the Corporate Office named Sharon, She was rude and very derroragatory when she called me yesterday as though she were a bully. She tried to incriminate me but she just strengthened my case against Comcast.
______Ticket: # 578183 - Comcast Data Cap Date: 10/8/2015 11:38:40 AM Received via: Internet City/State/Zip: Miami, Florida 33165 Company Complaining About: Comcast ______Description Why is there a tiered data plan when I signed up for Internet from Comcast there was no data cap. The CEO of Comcast has stated that there is no need for a data cap just a business decision to make more money.
In a day where more and more people are dependent on internet connectivity to access all sorts of media the limit that they have established is absurd. I myself watch TV through the internet. I am a "cord cutter" I do not pay for cable TV. I get my TV through means of Netflix, and SlingTV. The data limits that they have established is not for this day and age.
Also Comcast is getting around this whole issue by saying that it is a "Trial" how long a is a trial? It believe this "trial" has been going on for almost TWO YEARS in the US. http://stopthecap.com/2015/05/12/source-fcc-will-get-serious-about-data-caps-if-comcast-moves-to- impose-them-nationwide/
Please look at the quotes from Comcast in this article.
______Ticket: # 578313 - Xfinity Capping Issue Date: 10/8/2015 12:22:09 PM Received via: Internet City/State/Zip: Hollywood, Florida 33019 Company Complaining About: Comcast ______Description Dear FCC I am writing to you about the issue of Comcast/Xfinity data cap issue and net neutrality. I am very concerned with a letter I received from the company regarding data capping from Xfinity. In our area Comcast is limiting residential customers to 300GB of usage per month, after which an overlimit fee of $10 per 50GB automatically applies. I truly believe that Comcast is using this excuse to charge more for already exorbitant rates. This abuse to consumers like me who is already paying $66 a month for internet for a year which later will jump to $89.99. My salary hasn't gone up in three years and it is very hard to pay this sort of fee and bill unknowingly. This company expects to regulate our usage like cellular companies did. This is one way road. Please help protect us from these companies abusing and over charging for internet. Please help on the issue of data caps and usage- based billing. I know this issue has been left on the back burner, despite a Government Accounting Office report that found little justification for usage limits or compulsory usage allowances on broadband. We need support in this area! Net Neutrality and issues surrounding that have been buried by other issues and this has now surfaced quietly. Other Countries have better internet service and for less cost. Please help our community against this type of abuse.
______Ticket: # 578529 - internet not sending out what it claimed Date: 10/8/2015 1:20:03 PM Received via: Internet City/State/Zip: Hickory Hills, Illinois 60457 Company Complaining About: Comcast ______Description I have a business internet account. This is suppose to be the best there is and it is costing me about $86.95 per month. The last time we checked our output it is at .09. We have complained constantly to no avail. I just went to Best Buy to buy the equipment to handle the internet, the equipment I would not need if this company did its job! Every time we complain they try to boost our signal. Then they say we are using too many items. Give me a break. Just paid $200 in supplies to get decent internet service. Our service was constantly going out , and from 2 to 5 pm there was no service.
______Ticket: # 578603 - Comcast internet Cap Overage fees Date: 10/8/2015 1:37:07 PM Received via: Internet City/State/Zip: Gainesville, Georgia 30506-4752 Company Complaining About: Comcast ______Description I contracted (2 years) and bought from Comcast Unlimited Internet at their fastest speed in my area of Georgia of 105mbps download. Now this month have to pay them 40 dollars in additional internet usage fees.
______Ticket: # 578668 - Billing and service Date: 10/8/2015 1:59:13 PM Received via: Internet City/State/Zip: Debary, Florida 32713 Company Complaining About: Comcast ______Description My name is (b) (6) , FL 32713--phone # (b) (6) On 8/19/2015 started cable and internet service with Comcast on a no questions asked, no cost, 30 day money back guarantee. On installation day the tech knocked out service to my neighbor(took 7 days to restore service to him). After 29 days I decided that I wanted to quit Comcast--I called to quit but was talked into continuing internet(only) at $19.99/mo plus box $10/mo plus tax plus $5/mo discount for total cost of @$34/mo with the understanding that all previous charges would be dropped(as per 30 day money back guar) and I would be starting fresh on 9/19/2015 with internet only @ $34/mo. I received first bill for internet service on 10/6/2015-----$91.99!!! I called Comcast 10/6/2015 @5pm and spoke to a billing rep who said "Mr (b) (6) you do not owe $91.99--there is a $47.99CRedit balance on this account". Today 10/8/2015 @ 11am my internet service quit (stopped working) and upon my investigation I found that the cable had been "snipped or cut" at the box in front of my house. I called Comcast and of course their standard answer was given to me "there is an outage in the area" --they didn't listen to what I said vis a vis "my cable had been "snipped". I wasted approx. an hour of my time trying to get to somebody who would 'LISTEN'. I spoke with Arthur rep#12548 and he had trouble listening also but he did tell me that my bill was not $47.99CR bal but it was $127.63. I asked him how my bill could go from $91.99 to $47.99CR to $127.63--- when it was supposed to only be @ $34.00------he had no answer and hung up on me!! I called back and got an "AMY"#81865 who basically said that I had been "LIED" to regarding all the guarantees and the $47.99 CR balance on my account.--got hung up on again. I called back and got a 'RETENTION' specialist who as much as called me a liar about all the preceding and further said that my bill was $137.65-----again how could my bill go from $91.99 to $47.99CRbal to $127.63 to $137.65 all in a mere three days----I hate to think what the bill would be 10 days from now!! I am 68 years old and I think that because I am old that Comcast personnel are taking advantage of me and bullying me into thinking that I owe more than I do..Is there anything that can be done regarding this????? Yours, (b) (6)
______Ticket: # 578714 - XFINITY's new 300GB data cap. Date: 10/8/2015 2:10:42 PM Received via: Internet City/State/Zip: Homestead, Florida 33033 Company Complaining About: Comcast ______Description Hello I am writing on behalf of Comcast's new attempt at setting a data cap on their internet service.
I would like to voice that this is absolutely absurd that a company with an extensive capability and nearly endless ability to supply internet is now going to charge for exceeding 300 gigabytes of data transferred. The company has already been shown to specifically throttle users who use a large amount of data claiming that it slows down the internet traffic when in reality that is nearly impossible with the size of the company. Its not fair that such a greedy organization that cannot even explain the basics of its terms and agreements to people in a easy to read English language to hide its loopholes, fees, termination fees and limitations to make it seem like its a great friendly company out for the consumers best interests now want to charge EVEN MORE money for something they can provide at an endless rate. They claim that the average user only spends about 40gb a month on internet.
Unfortunately, the average person does not receive tools to be able to see how much internet they normally use or isn't suggested more to verify how much data (packets) is being transffered on a month to month basis.
In reality, the average users for NETFLIX, HULU and video streaming may use easily up to 9 - 15 gigabytes a day if they watch up to 4 - 8 hours a day. Which for a lot of people is extremely easy. For example, netflix normally sets their quality to the BEST field with HD. That can be up to 2.3gb an hour. Times that lets say 30 days for the month can be up to 270 - 450gigabytes gone, on netflix alone. That doesnt include any sort of internet viewing which includes social media, youtube, news and articles. OR EVEN GAMING. Which for alot of people is very applicable. You already have to pay a monthly fee for XBOX Live or the Playstation Network. And a average game for call of duty can call for 2gb a game.... each game lasting maybe up to 15 - 20 minutes.
XFINITY will automatically charge you a fee to provide an additional $50 gb block everytime you pass it.
This itself has absolutely nothing to do with consumers or helping provide a great experience for them, this is completely related to a corporate greed they have because all providers available are either bought out or stomped. I can't switch to other providers in my area because comcast will not allow rights to other companies to set lines in my area.
I also understand that they offer a unlimited data package, but if you read the terms and agreements. They speak about throttling internet speeds if you use alot. These terms are absolutely vague and mention nothing as to when they will slow down the speeds (which is against FCC's policies on internet throttling as well).
This company is a multi-billion company, with by far one of the worst customer-service I've ever had to deal with. Its not fair that now I have to pay EVEN more money, just to be able to spend some time enjoying the things I like.
______Ticket: # 578807 - Comcast Data Cap At My Home - I have NO Alternative! Date: 10/8/2015 2:36:11 PM Received via: Internet City/State/Zip: Ft. Lauderdale, Florida 33311 Company Complaining About: Comcast ______Description Good day,
I am extremely alarmed and aggravated by Comcast's recent "trial" of a 300GB data cap on my home internet. My family of 3 chooses to only pay for an internet plan ($69.00 per month for 75Mbps "Blast Plus!") with Comcast and stream all of our media via Netflix, Hulu, and Spotify. We easily hit 450GB per month using these streaming services. I will be forced to purchase the $30 extra plan to have unlimited again, as I have ZERO alternatives in my area of residence. Not AT&T, not Verizon Fios, NOTHING. They have a strangle hold on me like no other company can. Not only that but I almost never get the advertised price of 75Mbps. something I've come to live with as a complete joke, I am lucky to get 35mbps. I have heard of people not buying homes if they don't have proper choices in broadband providers. When I am ready to sell my home in 10 years, am I going to have to lower my home's selling price due to the fact that Comcast is the Antichrist?! When I buy a new home I won't buy it without ISP choice that's for sure. I know the FCC has heard these complaints, yet still nothing is being done. Stop being a pawn and listen to your citizens! Do something!
(b) (6) Director of Technology - Northwestern Mutual - South Florida (b) (6)
______Ticket: # 578951 - False Advertisement Date: 10/8/2015 3:12:00 PM Received via: Internet City/State/Zip: Malden, Massachusetts 02148 Company Complaining About: Comcast ______Description I signed up for the Comcast Xfinity Internet package deal in Feb 2015, at the time the sales lady told me there was a $50 promotion rebate, and I will receive this promotion rebate in the mail after 3 months of service.
Now it has been over 6 months, and I never receive anything in the mail. I called Comcast multiple times, they denied such promotional deal was ever offered. They said their only their web promotion sign up would offer such deal, since I signed up with their sale office I would not get such offer, they even suggested I should chase down the comcast lady who sold me the deal.
I feel like Comcast was making false advertisements to attract new customers, but they failed to provide customers what was promise on the deal.
______Ticket: # 579474 - Comcast limiting data usage unless you pay extra Date: 10/8/2015 5:20:25 PM Received via: Internet City/State/Zip: Davie, Florida 33314 Company Complaining About: Comcast ______Description As of October 1, 2015, Comcast is once again attempting to extort the public by charging for the services they are already being paid for in each of our monthly bills. Comcast (Xfinity Internet) has and continues to aggressively promote their internet streaming applications to stream data. Within the last few years they have taken steps to increase the available household bandwidth, at the same price, to allow for this data streaming. Now they wish to charge a premium for using the services that they already provide as part of the subscribed monthly service. If a customer exceeds 300 Gigabytes of data usage, they intend to charge and additional $10 for each block of 50 Gigabytes that is consumed each month. As an option, all be a poor one, they also state if each consumer pays $30 more dollars a month, they can have unlimited data usage. Usage of services they already openly provide. So they aggressively promote the use of their internet services, only to in turn penalize the consumer that attempts to use the services they pay Comcast for each month. For example, the Xfinity web site promotes that as a paying customer, you should use their streaming service on your computers and handheld devices connected to your home internet service to view live TV and movies. But at the same time now asking that each customer pay extra for using these already subscribed services. Our children, as part of their college education as required to view each of their professors streamed lectures. I can’t not afford to give Comcast even more every month. How do I explain to our sons and daughter that they may have to find alternative methods to fulfill the requirements of their course syllabuses. Let’s call this what it really is. A money grab by Comcast to simply fill the pockets of their shareholders. Whereas Comcast does provide a necessary service to the public, do they not have an obligation to that same public and not just their shareholders? Do we, as the working public simply have to submit to this? Who will step in to protect the public from this extortion? Thank you taking the time to review this and taking action to protect the public from these aggressive actions by Comcast.
(b) (6)
______Ticket: # 579570 - Internet Service Disruption Date: 10/8/2015 5:54:18 PM Received via: Internet City/State/Zip: Suitland, Maryland 20746 Company Complaining About: Comcast ______Description My Internet service is out yet again. This is the second time in less than a month that I have experienced a service disruption. I am not sure what I need to do in order to get service that is reliable for longer than a month. I was unable to enroll in classes this quarter due to the fact that I am 100% sure that I will experience a disruption in service from Comcast and yet again I am without service. I spoke with a wireless gateway rep, Sam, who was extremely helpful and did everything that he could do. He sent a refresh signal to the modem along with having me reset the modem. The result is that there is no signal coming to the house. He made a svc appt for Sunday at 10am which I feel is totally unacceptable. The last tech was at my residence less than a month ago and now we are back to square one. I am asking for assistance and relief of this reoccurring nightmare that I am experiencing with Comcast. There are no other internet service providers in this development so once again I have no choice but to deal with the horrible service provided by Comcast or not have internet service.
______Ticket: # 579666 - Internet Usage Overage Charges Date: 10/8/2015 6:40:15 PM Received via: Internet City/State/Zip: Charleston, South Carolina 29403 Company Complaining About: Comcast ______Description I would like to express my frustration with Comcast's policy in my market, where my Internet plan includes 300gb of data per month, after which I will be charged $10 per 50gb used. Last month my usage was reported to be 831gb, which would amount to $110 in overages, plus the $50 for my base plan. Luckily, Comcast offers 3 months of free overages, but that does not resolve the long term problem at hand. One issue is with the fact that I have no way of telling what devices are using what amount of data so that I could identify the solution, or even begin to know the cause. Even more troubling is that the company who reports the usage numbers (without any transparency) is also the company who profits based upon these numbers. It seems like a blatant conflict of interest, and I have no recourse for what amount of data I am billed for. Sure, netforecast looks at the processes Comcast has in place for their usage reporting, but at the end of the day, this usage is stored in a database as a number, owned and controlled by Comcast, and can be changed with a line of code buried deep in a transaction log alongside billions of other records. I'm not saying it happens, but nobody said Volkswagen was willfully polluting our air until a team of students were able to examine their code in a truly independent way, where volkswagen had no opportunity to doctor their specimen before it was being examined. I would like to know the full audit trail of these database numbers, where they are calculated, and how I can be guaranteed that they are not ever in the sole posession or caluclated at the sole disgression of Comcast. That question was rhetorical, since it can't be answered in full. From a financial perspective, I'm bound to a contract with unlimited personal liability, where if Comcast decides to tell me I have used 1 million gigabytes in a month, I have a bill for $200,000 that I am responsible for. While that may be a dramatization of what will actually happen, I may still be liable for hundreds of dollars unexpectedly if someone is able to get access to my Internet, or even if I simply leave a video streaming device on accidentally while I am out of town. What if someone hacks into my computer? Do I have to pay for the data they used? Am I expected to have better security on all of my devices than Sony or Target? It seems to be a liability that exposes me to the entire world all at once. I don't want to be given the argument that the Internet is a utility. You can easily tell that the electricity is on, or the water is running, or the gas pilot is lit, but with Internet, it can be used invisibly at virtually any rate. If someone is stealing my electricity or water, there is a conduit attached to my house that I can find and report to the police. If someone steals my internet or it is "left running", the repurcussions are virtually limitless. My 50mb/s connection usually peaks at 5mb/s, so if a device were to work at that operating limit for a month, 12,960gb would be used. Taking into account that the 300gb would be deducted, I would be charged $2,532 for that month. I don't understand how I am supposed to manage, combat, or have any financial security with the terms of Comcast's data usage policy. My ONLY other option is to use AT&T, which offers a maximum of 14mb down/1mb up speed. With my profession, that's not a viable option for me. I am essentially held hostage by Comcast and their terms, so for that reason, I am writing this complaint. I encourage Comcast to review my call with Jeremy (level 1) and Tony (supervisor) today regarding ticket NA0000186652370. From there, it'll be evident that their representatives have no answers to any of my questions, and customers are given no internal options for recourse or getting any meaningful information. They even said there was no way I could get an unlimited plan, although the Comcast website says I should be able to for $30. Whether it's misinformation or purposeful exploitation, I am disappointed in Comcast's practices, and I'm disappointed in the legislature that allows them to continue conducting business in this way.
______Ticket: # 579670 - (b) (6) Date: 10/8/2015 6:42:40 PM Received via: Internet City/State/Zip: Miami, Florida 33172-3686 Company Complaining About: Comcast ______Description Incumplimiento constante del servicio contratado
______Ticket: # 579762 - Comcast not honoring agreement, not paying rebate Date: 10/8/2015 7:25:37 PM Received via: Internet City/State/Zip: San Francisco, California 94118 Company Complaining About: Comcast ______Description I received a promotional advertisement from Comcast advertising a $100 Visa gift card as a rebate. I called and signed up for service at the end of March 2015. At the time I signed up for service, I called Comcast again to confirm that I would be receiving this $100 promotional Visa gift card. They confirmed that I would. Over the summer, sometime in June or July, I called Comcast, again, to inquire as to the whereabouts of my gift card. I was told that the cards aren't sent out until after you have had service for ninety days and to be patient. I called again in September, and was told I would need to contact the xfinity rewards center, as they process rebates. It took many days and many calls, but I was able to finally contact the xfinity rewards center. They said they had no record of me, and would submit my information to Comcast. After several weeks, I called the xfinity rewards center back, they said that Comcast claimed I was ineligible for a rebate, and that I would need to contact Comcast, they would be able to straighten this out. The xfininity rewards center also told me that Comcast would have records of the calls. After finally contacting Comcast, I have been told, that I didn't sign up for a 1 - year contract as required to receive the rebate. I told them that I believed I was signing up for a contract, that I asked multiple times if I was receiving the rebate, and was told I was. I offered to go on a contract, retroactively. They told me that there was nothing that could be done. I inquired about checking the records of the calls, Comcast told me that there were recordings of the calls, but they were unavailable, they were for quality control and training. In summary: 1. Customer accepts advertised promotional offer. 2. Customer confirms terms of promotional offer. 3. Customer denied benefit of offer. 4. Customer told no recourse. This is a classic bait and switch. I signed up for a deal, they aren't honoring the deal. I ask that Comcast provide me with a $100 gift card, or a $100 credit applied to by bill immediately.
______Ticket: # 579782 - Comcast Internet Service Date: 10/8/2015 7:33:33 PM Received via: Internet City/State/Zip: Eugene, Oregon 97401 Company Complaining About: Comcast ______Description Our business was told we could have a business account w/ Comcast and then were told by Comcast Bulk we had to cancel our Business account. I called Comcast Corp Office to get some clarification... and they just had Comcast bulk call me. I have been battling with all 3 departments for the last 2 weeks. No one has helped me resolve anything, and they do not want to offer us any discounts for the miscommunication in good faith.
______Ticket: # 579817 - Home internet data cap Date: 10/8/2015 7:55:58 PM Received via: Internet City/State/Zip: Fort Lauderdale, Florida 33305 Company Complaining About: Comcast ______Description I am being forced into a data cap program that I did not sign up for with with Comcast. I am in the Fort Lauderdale Fl area. This is ridiculous as I have to pay them more for what I already had last month.
______Ticket: # 579915 - Continued issues with ping Date: 10/8/2015 9:25:10 PM Received via: Internet City/State/Zip: Cupertino, California 95014 Company Complaining About: Comcast ______Description This is the third time I'm filing a complaint related to my ping. After the last time, everything was running smoothly for a while until about a couple of weeks ago. The same issues with my ping spiking up for 10 or so minutes at a time, in addition to shorter spikes, came back. I just went out to see how the cables looked across the street that run into my house, and to my dismay I found that the wires were just sitting out in the dirt, exposed to the elements. I don't know if it's the cause, but it seems like something that should be looked into.
______Ticket: # 579937 - Connection and speed issues continue to be unresolved Date: 10/8/2015 9:43:03 PM Received via: Internet City/State/Zip: Grand Rapids, Michigan 49525 Company Complaining About: Comcast ______Description For about a month or so now, our internet (and with it, the VOIP Phone) connection has been cutting out for random amounts of time at random intervals. We have called Comcast about this numerous times, and a technician who visited our home confirmed that it is nothing on our end, but is an issue with their network in our area. This was more than a week ago. Since then, we have heard nothing, and subsequent calls to Comcast have yielded no results, and the status of the network repair remains unknown.
A separate, but most likely related issue is our speed. We pay for 105 Mbps down, and receive at most 30 Mbps on one of our networks, and our other, faster one has been seen to drop to the lower 40 Mbps range.
Our ISP has failed us in reliability and our requests for assistance, so we turn instead to the FCC, who we hope will speak for us with a louder voice.
______Ticket: # 579941 - hidden deposit fees Date: 10/8/2015 9:56:32 PM Received via: Internet City/State/Zip: Houston, Texas 77061 Company Complaining About: Comcast ______Description I upgraded my service to performance 25. But I was never informed of $50 deposit fee for a credit check. I feel that isn't right. Comcast should at least tell customers about this deposit fee first, before adding it to there bill. What is the point of a credit check, just for upgrading aa service.
______Ticket: # 579947 - comcast new data cap Date: 10/8/2015 10:03:24 PM Received via: Internet City/State/Zip: Miami, Florida 33170 Company Complaining About: Comcast ______Description i recently moved and signed up for comcast triple plan (phone tv and internet), not a single time was i told that there would be a data cap being rolled out on the 1st of october, now a mere 8 days in the month and ive apparently used my total cap of 300gb? not only do i doubt that i used 300gb, to begin with, i was never told that there would be a change in policy, not by phone, not by email, nothing.
______Ticket: # 579960 - Comcast pricing policy not transparent and misleading to the customer Date: 10/8/2015 10:16:06 PM Received via: Internet City/State/Zip: Belmont, Massachusetts 02478 Company Complaining About: Comcast ______Description Dear Madame/Sir, I would like to file a complaint about Comcast pricing policy which misleads the customers about the price of the internet service. I describe my experience with Comcast below.
Comcast has been my internet service provider for the last 12 months. Recently I have realized that my bill has increase by $15 per month. I called Comcast customer service and asked about the increase of the price. I was told that a 12-month discount that I had been offered for joining Comcast has expired. This was the first time I heard from Comcast that the price of internet service that I had been offered initially, was only for 12 months. I pointed out this to the Comcast representative. At the end he offered me to get back to the original price for the next 12 months. He also said that my account will be updated within 24 hours and then I will be able to see a new price. When I checked the account on the next day, the price was still the same so I called Comcast. Its employee told me that there is no written record of my call and I cannot be offered the discounted price anymore because it expired. I ask then to listen to my previous conversation to confirm that I was offered the discounted price. On the next day Comcast called me and it was confirmed to me that indeed I had been offered additional 12 months of discounted price, but the person who told me that made a mistake and we cannot return to the original price. Instead, I was offered a $10 loyalty discount so at the end the monthly price would increase by $5. I said that I will think about it and I will call back Comcast. The next day I called to accept the loyalty discount but I was told that it was not available for me because there are other offers which meant that I would need to pay a bit more and get additional TV service. But I was not interested in TV service, just the internet connection. Therefore I was told that the loyalty discount is not available for me. At this time I said that I cannot trust the Comcast customer service because they provide me with some offer on one day and then next day they change their mind. Therefore I told the customer service employee that I will file an FCC complain because the pricing policy of Comcast is very misleading and not transparent. They use virtual promotions to attract attention and when I wanted to choose one of the offers I was told it was not available to me and they wanted only to offer me a more expensive option with additional service. Kind regards, (b) (6)
______Ticket: # 579991 - Data Caps Date: 10/8/2015 10:39:56 PM Received via: Internet City/State/Zip: Stone Mountain, Georgia 30083 Company Complaining About: Comcast ______Description Comcast, which is the virtual monopoly in my part of Atlanta is "testing" 300GB caps on my family and I. We spend a lot of money to get fast download speeds of 150mps and with the added cap it just means we hit their paywall so much faster.
My familty and I hate it, we can't use Netflix in HD, we are always stressed out about how much data we use, we don't trust Comcast's "data tracker" and why should we? What interest do they have in being truthful?
I am pretty much at wits end and want data caps to be banned in the USA. I certain don't like being "experimented" on because they are running a virtual Monopoly...something that was supposed to be eradicated in the early 1900s.
I demand an immediate end to data caps.
______Ticket: # 579994 - Payments sent to the wrong account Date: 10/8/2015 10:42:15 PM Received via: Internet City/State/Zip: Union City, California 94587 Company Complaining About: Comcast ______Description I was in the process of switching service addresses which required a new account with Comcast. I paid both in full but the website did not reflect the payments I made correctly. The old account never applied the payment that I had made to it. The billing system applied both the new account payment and old account payment to the new account. I've tried contacting Comcast once to get the correction made but got the run around about creating a new account which made no sense. I was told that the account is paid off but their website states otherwise.
______Ticket: # 580045 - Comcast Data cap in Miami, FL Date: 10/9/2015 12:01:18 AM Received via: Internet City/State/Zip: Miami, Florida 33196 Company Complaining About: Comcast ______Description My monthly usage of the internet in general will be severely hampered with the introduction of the 300Gb data cap. I have been using an average of 700Gb a month and now that this data cap is in place, I'd like to change internet provider and will be looking for alternatives now that this data cap is in place. Or at the very least have Comcast remove this insanely small data cap.
Our normal internet usage here at home is fairly normal. Stream HD movies and shows, stream some music, browse the web, etc. On around 10 devices. These include 3 computers, 4 smart phones and 3 smart TV's. This is a normal amount of devices to have in the home nowadays and it is ridiculous that we cant use them freely anymore due to this arbitrary (the Comcast network has worked perfectly well without data caps) data cap of 300Gb which is incredibly small.
______Ticket: # 580093 - Broken Promises Date: 10/9/2015 4:08:38 AM Received via: Internet City/State/Zip: Houston, Texas 77008 Company Complaining About: Comcast ______Description Comcast sold me new service, and promised me if I didn't like the new service i could go back to my original plan and rate. I didn't like the new service and wanted by old plan/rate, but it was no longer available. I cancelled service all together.
______Ticket: # 580183 - Comcast Date: 10/9/2015 7:53:52 AM Received via: Internet City/State/Zip: N. Bennington, Vermont 05257 Company Complaining About: Comcast ______Description Comcast technical support people do not have the knowledge necessary to do their job. They fix the phone problem, then cause an Internet problem, then say your computer is the problem, and it goes on and on. Three hours later ! Frustrated and upset, I insist on a technician be sent next day. He acknowledged immediately that I was given faulty advice. Thi has happened several times before. Customer service is appalling.
______Ticket: # 580446 - Internet and Phone Date: 10/9/2015 10:04:08 AM Received via: Internet City/State/Zip: Pittsburgh, Pennsylvania 15212 Company Complaining About: Comcast ______Description I have Comcast and my internet and phone would not work on one modem in this building I live in so they brought me another modem and now I am being charged an extra 57.00 dollars a month to have both modems I have called five times and it has not been removed yet and they told me I would not be charged for the second modem because it was not my fault the Internet will not work with the phone on their new wireless modems.
______Ticket: # 580556 - Punitive data caps for internet only Comcast customers Date: 10/9/2015 10:39:21 AM Received via: Internet City/State/Zip: Marietta, Georgia 30366 Company Complaining About: Comcast ______Description I am being billed excessively for internet data usage. As these caps are only instituted in markets where there is no viable alternative to Comcast service, I believe their motivation is apparent. I am not a fan of exhortation.
______Ticket: # 580693 - Charged for services the company couldn't provide Date: 10/9/2015 11:26:36 AM Received via: Internet City/State/Zip: Mays Landing, New Jersey 08330 Company Complaining About: Comcast ______Description Recently, Comcast Xfinity has started to send notices alerting customers that their current modem (DOCSIS2.0) cannot handle BLAST! speeds of 50Mbps. After doing some research, this is indeed correct, but they have been charging me for BLAST! (50Mbps) for 30+ months and with a modem they provide to me for the service in question. They claimed this is only a recent issue, but this is obviously a lie with the hopes that I was an misinformed customer. The modem was never capable of providing these speeds because it is DOCSIS2.0. Their next comment was that because I don't have speed tests I can't prove anything, but the device is physically incapable of providing the speeds hence the rating for DOCSIS2.0 and nothing that has happened recently can change this. For me, this seems like a red flag. Most people are not even aware of the DOCSIS2.0 vs. DOCSIS3.0 and rely on their service provider to give them the equipment necessary to accomplish the speeds paid for. Just because someone doesn't have any idea of what a speed test is or how to accomplish it, Comcast can't be held accountable for their inadequacies and false advertisements? This is over $400.00 in charges for me alone. They charged me (and likely hundreds, if not hundreds of thousands) for a service they were never capable of providing to paying customers. I am deeply concerned by this and their attempt to lay blame on the customers in this situation.
______Ticket: # 580727 - Comcast. Date: 10/9/2015 11:38:31 AM Received via: Internet City/State/Zip: Pembroke Pines, Florida 33029 Company Complaining About: Comcast ______Description Late January early February I requested Comcast service. At that time I was told that I would get a free modem rental for a year for the 2 year contract. Last month Comcast gave me a 20 dollar credit. The current bill I received today Iam being charged 10 dollars for the modem rental fee. Today I called Comcast and they would not remove the modem rental fee but offered me a premium channel for one month. I gave Comcast options. They owe me money. They can take 100 off my bill or credit me 10 dollars this month and each and every month. I tried to resolve this with Comcast. This is bait and switch. I signed up for a 2 year contract with an agreement for Comcast to not charge me the modem rental fee for the term of the contract. Comcast continues to bill me for the modem.
______Ticket: # 580938 - Comcast business: installation Date: 10/9/2015 12:27:30 PM Received via: Internet City/State/Zip: Petersburg, Virginia 23803 Company Complaining About: Comcast ______Description Comcast was scheduled to complete installation for a business 10/9/2015 as scheduled by their company. No one showed up. No one called to follow through. I called to inquire and was forced to reschedule to suit their timing. I asked to register a complaint and was denied.
______Ticket: # 581292 - Billing for credit for time without service Date: 10/9/2015 2:17:00 PM Received via: Internet City/State/Zip: Auburn, Washington 98001 Company Complaining About: Comcast ______Description Comcast requested that a modem be replaced. I was sent a faulty modem. It took six days to get a working modem. I was told I would receive a credit for this time. Three months later I am still being billed. I called FCC to get complaint form to file an informal complaint but the person I talked to couldn't help me.
______Ticket: # 581545 - Fix your Do Not Call Registry Submit a complaint webpage Date: 10/9/2015 3:22:28 PM Received via: Internet City/State/Zip: Des Plaines, Illinois 60016 Company Complaining About: Comcast ______Description https://complaints.donotcall.gov/changelang.aspx?returnpage=complaint&lang=en-US Server not found
Firefox can't find the server at complaints.donotcall.gov.
You don't appear to have place to complain about your site
______Ticket: # 581562 - Comcast Data Cap Date: 10/9/2015 3:30:21 PM Received via: Internet City/State/Zip: Berwick, Maine 03901 Company Complaining About: Comcast ______Description I was never told by Comcast about the cap I had to learn about it online in fact Comcast has never let us know about it
______Ticket: # 581588 - Comcast still stalling on fixing my contract Date: 10/9/2015 3:39:13 PM Received via: Internet City/State/Zip: Brownstown, Michigan 48183 Company Complaining About: Comcast ______Description Well over 2 months of repeated errors in my comcast contract have kept me from signing it. Every revision has an error, possibly intentional on their part to keep me paying current contract's higher prices. Both retentions department and corporate escalation department are incompetent.
Last contact person's info: (b) (6)
______Ticket: # 581674 - No internet connection Date: 10/9/2015 4:01:44 PM Received via: Internet City/State/Zip: Miami, Florida 33172 Company Complaining About: Comcast ______Description I've been having a problem with Comcast for the past 2 months. My internet was barely working and I called an they said so buy a new box so I went out and bought it. The problems with the internet however did not get better at all. I have called an endless amount of times the be transferred me to different departments and sent like 4 techs over who have either not even come to my house or not solved the problem. Comcast has consistently lied to me and still hasn't solve the problem and it's a huge headache to have to be constantly calling. Right now I have not had internet all for te second time this week.
______Ticket: # 581864 - Slow speed internet Date: 10/9/2015 5:15:06 PM Received via: Internet City/State/Zip: Richmond, California 94805 Company Complaining About: Comcast ______Description I have been paying for a high speed internet since 2 week ago I have been checking the speed every day and still slow It is supposed to be 100 mgb/s and it is below 30mgb/s
______Ticket: # 582035 - Comcast is (from what I can tell) Throttling my connection. Date: 10/9/2015 6:29:16 PM Received via: Internet City/State/Zip: Poulsbo, Washington 98370 Company Complaining About: Comcast ______Description I am writing to complain that comcast is throttling my download speeds as I am currently getting 12Mb up and 2Mb (MegaBITS) down as shown by speedtest.net at 3:00 PM. I SHOULD be getting and have been getting 80Mb down and 12Mb up and today I have to wait for youtube to buffer my connection when I was getting 10MB (Bytes) download last night at around 6pm (So it's not because this is peak traffic times) when I was downloading a 20Gb game. I have the Xfinity internet pack with the "boost" upgrade or whatever it is so I REALLY shouldn't be getting these slow speeds.
______Ticket: # 582106 - Comcast Cap Use Date: 10/9/2015 7:27:14 PM Received via: Internet City/State/Zip: Miami, Florida 33183 Company Complaining About: Comcast ______Description Recently Comcast change my Internet service and set a cap in the use: 300 GB for my service and then %0 GB additional in block for $ 10 extra . The sad part is that I don't have another option. No other carrier offer a service in my area. This situation will create a difficult time in my family.
______Ticket: # 582146 - Comcast deceptive advertising and unethical behavior. Date: 10/9/2015 8:13:28 PM Received via: Internet City/State/Zip: Portland, Oregon 97224 Company Complaining About: Comcast ______Description I previously submitted Complaint #508941. I was contacted by Lindsey / Lindsay from Comcast Mountain West Executive Escalations, who left me a voicemail that contained her telephone number, (720) 268-8043 on September 23. I called her back and left voicemails on both September 24 and September 25. Lindsey mentioned sending me three emails, none of which I have received. I have two email addresses, the one associated with this complaint, and my Comcast.net address. I have checked multiple times, and verified that I never received a single email from her at either address. My claim was recently closed, because she could not get in touch with me, which only reinforces the deceptive advertising and business practices that Comcast relies on. My original complaint referenced false advertising, and I now have no choice but to submit a second one, because the first one has not been resolved, and Comcast is now deceiving the FCC.
I look forward to speaking to someone at both the FCC and Comcast to understand how all of this has occurred.
______Ticket: # 582176 - No high speed internet available Date: 10/9/2015 8:58:46 PM Received via: Internet City/State/Zip: North East, Maryland 21901 Company Complaining About: Comcast ______Description Comcast Cable is available 1/8 mile up and down street from my home, but they will not offer me or my neighbor service.
______Ticket: # 582213 - Internet Speed never as promised Date: 10/9/2015 9:31:40 PM Received via: Internet City/State/Zip: Lincolnshire, Illinois 60069 Company Complaining About: Comcast ______Description (Filing on Behalf of Parents) Our family pays for what is know as the "Blast!" package which promises speeds up to around between 75mbps or 105mbps but the speed test (done wired to the modem with an ethernet cord) indicates upload and download speeds far below that, usually around 25mbps but as of recently is even slower than that. We are not getting what we pay for. Customer service simply tells us to unplug and replug the modem, it doesn't help .Thank you for your time.
______Ticket: # 582290 - Data Restrictions Date: 10/9/2015 10:50:55 PM Received via: Internet City/State/Zip: Elizabethtown, Kentucky 42701 Company Complaining About: Comcast ______Description Comcast thinks it's fair to charge customers for using more than 300GB of data per month, regardless of which speed tier the customer has. For example, a customer with a 15mbps internet package gets 300GB per month and a customer with a 105mbps internet package also gets 300GB per month. This is in no way fair to customers at all because if a customer that is on a 105mbps plan, they could use the full 300GB in just a few hours if they were transferring data at that speed. I'm sick and tired of having to worry about only being able to watch one show on Netflix per day or only being able to play a little bit of Xbox Live because of this silly data policy.
______Ticket: # 582321 - Adding "protection" with out asking or consent. Date: 10/9/2015 11:34:49 PM Received via: Internet City/State/Zip: North Logan, Utah 84341 Company Complaining About: Comcast ______Description I have been having issues with Comcast adding there 4.99 a month protection fee to my account. This is the 5th or 6th time they have done it without my consent. They have a connectivity issue on there end the add it or try and bill me to fix their problem. I am very very tired of this.
______Ticket: # 582652 - Comcast modem Date: 10/10/2015 11:20:39 AM Received via: Internet City/State/Zip: East Windsor, New Jersey 08520 Company Complaining About: Comcast ______Description I used to be a Comcast triple-play customer in 2014. I canceled my service and returned all equipment to Comcast's local office in East Windsor, NJ. After that I received a bill from Comcast. I called their customer service on May 23, 2014. I was told that the account is paid in full and I can disregard the bill. Few months after that Comcast claimed that I have not returned a second modem. I never had a second modem from Comcast. Comcast sent the bill to collection agency, which affected my credit score by 100 points. I have never missed a single payment in last 20 years. However, I can not return the modem that I never had. I want Comcast to withdraw their claim and fix my credit file.
______Ticket: # 582771 - Slow unusable internet Date: 10/10/2015 12:30:22 PM Received via: Internet City/State/Zip: Miami, Florida 33185 Company Complaining About: Comcast ______Description Internet has gotten to the point where it is unusable. It is extremely slow. This is unacceptable for what i am paying. I pay $77 a month for "increased speed" internet and it is dreadfully on a daily basis. Comcast refuses to acknowledge there is a problem and tells me everything is fine on their end.
______Ticket: # 582873 - Charged an installation fee by Comcast Date: 10/10/2015 1:46:57 PM Received via: Internet City/State/Zip: Lansing, Michigan 48917 Company Complaining About: Comcast ______Description Called and spoke with a representative from Comcast on 10.05.15. Asked to have service turned on at my address as I already had a modem and router and everything installed properly. I was informed by the representative from Comcast that no one had had service at my address for 2 years, so I would have to have a technician come out to upgrade the line. I spoke with the representative and expressed how I thought it was unfair that as the customer I would have to pay the cost of upgrading the service. She deferred away from the subject. The technician came out to my residence on 10.06.15 and spent approximately 20 minutes double checking my installation and calling in the MAC address of my modem, both things I could have done on my own. At no point was any sort of upgrade to the line performed.
I think it is completely unfair and a poor business practice to pass along the alleged cost of upgrading on to the consumer. I look forward to a response.
______Ticket: # 582977 - Comcast Data Cap Date: 10/10/2015 3:24:05 PM Received via: Internet City/State/Zip: Hialeah, Florida 33016 Company Complaining About: Comcast ______Description Comcast has decided to add a 300GB Data cap to our monthly allowance meaning we will be charged extra if we go over that limit. I must say this is absurd having calculated my previous month i have used over 1000GB per month. Please do some thing. It has not been 10 days and i have already passed my 300GB allowance.
______Ticket: # 582990 - Phone and Internet is not working Date: 10/10/2015 3:37:04 PM Received via: Internet City/State/Zip: Pembroke Pines, Florida 33029 Company Complaining About: Comcast ______Description I have had consistent problems with my Comcast wifi and now the Internet and phone are not working. I pay hundreds of dollars each month for terrible service. The fcc should hold Comcast accountable since no one else appears to be able to or willing to.
______Ticket: # 583021 - Numerous cancelled service calls Date: 10/10/2015 3:59:29 PM Received via: Internet City/State/Zip: Brandon, Mississippi 39042 Company Complaining About: Comcast ______Description My wife & I moved into a new house on Sept.1, 2015. We had an issue with one cable outlet not working. We scheduled a service call with our local Comcast provider and they came out on Sept.3. After a brief inspection, the tech informed us he was not able to fix the problem but would have someone come out on the 6th. On the morning of Sept. 6, we contacted Comcast to determine the service time. We were told that no service was scheduled for that day. Service was then scheduled for Sept. 14. between 8AM and 8PM. We called Comcast late in the afternoon on Sept.14 and was told the service call was cancelled by the tech and rescheduled for Sept. 24, between 8AM and 8PM. On 9/24, around 1PM, my wife watched a Comcast van pull into our driveway, sit there for a few minutes and drive away without ever coming to the door. She called Comcast and was told the tech would return. She called again at 4:30 and was informed that their system showed that we were next on the tech's list of appointments. She called again at 6PM and again at 7:15. Both times, she was told we were next. At 7:40, Comcast dispatch called and let us know that the tech would not be arriving. We were told that we would be rescheduled for Sept. 25. On Sept. 25, we called Comcast and told that the tech again cancelled the service call but they would schedule service for us on Sept. 26 but no service was provided. The information provided to us was that the tech had once again cancelled the 9/26 service call. On Sept. 28, we called Comcast and was told we had an appointment for Oct. 1. We called to confirm the appointment on 10/1 and found out that the tech had cancelled the service call. The service center representative made an appointment for Oct. 4. A tech did arrive on 10/4, but after a few minutes, informed us that he was unable to complete the work. He also informed us that the signal strength was low. We were told that service would need to be rescheduled for Oct. 10. The Oct.10 service was schedule for 10 AM-Noon. Starting at 1PM, we contacted Comcast every 90 minutes and were told every time that we were next and that the tech would be there in 45 minutes. He never arrived.
______Ticket: # 583037 - Comcast changing the service Date: 10/10/2015 4:14:54 PM Received via: Internet City/State/Zip: Pembroke Pines, Florida 33025 Company Complaining About: Comcast ______Description Comcast decided to set a limit on the amount of internet usage I can consume per month without my permission. The service I signed up for never stated any limits on Internet usuage and they decided to change that while offering a new option that's $30 extra, the unlimited internet option. When signing up the package I originally got was unlimited, I never saw any ware their were any kind of limits on the amount of Internet I used.
______Ticket: # 583136 - False Advertising/False Billing By Comcast Date: 10/10/2015 5:34:36 PM Received via: Internet City/State/Zip: Wells, Vermont 05774 Company Complaining About: Comcast ______Description I would appreciate assistance in obtaining satisfactory and improved performance from Comcast with regard to its advertised, nationally available Xfinity Wifi hotspots. As an active, Xfinity account holder in Vermont, I was advised by an account representative that I could access the internet by using my account information and logging on to the Xfinity Wifi hotspot in the building at which I would be staying for less than two weeks in Florida. Unable to make a reliable connection from anywhere within that building, I requested Comcast (by speaking to a representative at their 800 telephone number) to repair the hotspot’s equipment. When I informed one Comcast representative that there was no place within the building at which a reliable internet connection could be made, she indicated that a technician could and would be dispatched to the location to ensure internet connectivity on every level of the building. All that would be required was that my account information be used to initiate the “ticket” or dispatch. I agreed. Upon his arrival, the technician informed me that the lack of availability of internet connectivity within the building was normal for the type of Xfinity hotspot within that building. Further, despite national advertisement that their wifi hotspots are secure, the technician informed me that these hotspots are not secure and that he would personally advise me not to use them. We are now in receipt of a $70 charge on our Florida Comcast accouns for this technician’s service call to the building in Florida. Disputing the charge has been to no avail. Comcast insists that the technician provided, “customer education, diagnostic tests, and a service call to my home.” Although this is stated verbally, Comcast account representatives reaches via telephone refuse to provide an itemized bill indicating that these are the reasons for the charges. They state that I need to go to any Comcast office for a printout of an itemized bill. I did drive the 40 miles and 60 minutes to my nearest Comcast Office in Vermont which demonstrated to me that they did not have access to itemized bills in my Florida account and what the representative should have stated was that any Florida office of Comcast could print out a copy of the charges on the Florida account. On the assumption that the unseen itemization is correct, I dispute the charges on the Florida account: (1) The account which was billed for the technician’s visit to the building is on a seasonal hold. There is and can be no activity on or in that account. Therefore, how can Comcast assess a fee on an account which can have no activity? (2) No customer education was provided. The technician agreed that the Comcast wifi hotspot was not operating the way hotspots, in general, operate. He could not provide me with any information that would assist me in gaining access to the internet through the building’s hotspot. (3) No diagnostic tests were performed on the building’s wifi system. Not one meter or piece of equipment was taken from the technician’s truck. (4) The technician was dispatched to a building containing 75 apartments to determine why reliable connectivity to the internet could not be obtained anywhere within the building. Why then, should one individual be charged for the dispatch of a technician to correct the malfunctioning of Comcast’s equipment located on the exterior of 75-unit apartment complex? There are general standards as to what constitutes a wifi hotspot: P.C. Magazine defines a wifi hotspot as, “The geographic boundary covered by a Wi-Fi (802.11) wireless access point. Typically set up for Internet access, anyone entering the hotspot with a Wi-Fi- based laptop, smartphone or tablet can connect to the Internet, providing the access point is configured to advertise its presence (beaconing) and authorization is not necessary. If authorization is required, the user must know the password.” (http://www.pcmag.com/encyclopedia/term/61778/wi-fi- hotspot)
Wikipedia defines a wifi hotspot as, “a physical location that offers Internet access over a wireless local area network (WLAN) through the use of a router connected to a link to an Internet service provider. Hotspots typically use Wi-Fi technology.” (https://en.wikipedia.org/wiki/Hotspot_(Wi-Fi)) Comcast advertisements and literature seem to agree with these generally recognized standards for wifi hotspots. On their website, Comcast describes their hotspots as follows: “XFINITY WiFi Hotspots. …XFINITY WiFi is a network of hotspots that keep you connected to the Internet at WiFi speeds around town. Access to the hotspots is offered exclusively to XFINITY Internet customers and is offered at no additional charge to customers who subscribe to packages offering 25 Mbps speeds or higher. For users who don't subscribe to an eligible XFINITY Internet package, hourly, daily, weekly and monthly XFINITY WiFi Access Passes are available for purchase.” (http://customer.xfinity.com/help- and-support/internet/about-xfinity-wifi-internet/) As a Comcast, Xfinity account holder, I have every right and expectation to receive the wifi service that is the standard of internet service providers when it is advertised as being provided by Comcast. Moreover, the procedure for obtaining internet connectivity from Comcast wifi hotspots is usual and customary, as evidenced by its own instructions: “How do I access XFINITY WiFi? 1. Enable your WiFi on your wireless device. 2. Find and select the XFINITY WiFi network (network name: “xfinitywifi”) and launch your browser. The browser will redirect you to the XFINTY WiFi sign in page (if you don't see the sign in page, you may have to type a different address in your Web browser - such as www.xfinity.com - to be redirected to the XFINITY WiFi sign in page). 3. Sign in using your Comcast Email or username and password, then start browsing the Web. Consequently, when I was unable to connect and stay connected as per Comcast’s instructions, I had every right and expectation that Comcast would repair the connectivity problem. In Comcast’s own words: “If you still cannot get online and your Comcast Email or username and password are correct, it is possible that we are having a service issue. Please contact our Customer Support Center at 1- 800-XFINITY and select the High Speed Internet “ Comcast Customer Support was contacted five times with regard to this issue. Each agent provided different information and suggested a different resolution. One agent stated that the building definitely had an Xfinity wifi hotspot, which should be accessible from every apartment in the building. The agent volunteered to dispatch a service technician to provide access for apartments on each level of the building. To dispatch a technician, the agent claimed to need an account number. The agent was given the number of our active, Vermont account. At no time during our conversation, was there mention of a fee for dispatching the technician or mention of levying a fee on our Florida Comcast account. I, therefore, object to a fee being levied on our Florida account. There is much wrong with the way in which Comcast operates: (1) Comcast advertises, nationally, a service that is incapable of delivering nationally recognized standards, and is, therefore, substandard. (2) The instructions provided by Comcast on its website, imply that the wifi service it provides is up to national standards, and if it is not, Comcast should be contacted to correct the problem. But when Comcast is notified and a technician dispatched, the customer is billed for no service provided. (3) Comcast does not inform its customers that it will be their personal accounts, and indeed any of their accounts, if they initiate a call for repair of a public wifi, and (4) Comcast will not provide an itemized bill to its customer if that customer requests the repair of a public wifi. Comcast is in the business of communications at the national level. Surely its procedures, as described above, violate principles of acceptable business practices at the national level. Any action on your part to improve the business practices of Comcast would be appreciated. Any advice you can offer as to how I may obtain some redress of my concerns, including restitution of funds, from Comcast, would be greatly appreciated. Sincerely yours, (b) (6) , Ph.D.
______Ticket: # 583166 - No internet for the last couple of days Date: 10/10/2015 6:09:48 PM Received via: Internet City/State/Zip: Bloomfield, New Jersey 07003 Company Complaining About: Comcast ______Description Have had the modem sitting in my house for 3 days already have had 3 technicians come over and still don't have service and I'm already getting charged for services I have yet to have and my next appointment is on the 19th so it'll be 2 weeks of no service.
______Ticket: # 583196 - Comcast Service & Billing Issues Date: 10/10/2015 7:17:16 PM Received via: Internet City/State/Zip: Hughesville, Maryland 20637 Company Complaining About: Comcast ______Description I bought my home in September 2014 and had an account set up with Comcast to have TV, Phone, and Internet. I have had sporadic problems with their service, however starting in September 2015 my TV, cable, and internet service would stop working for hours at a time. This went on for about two weeks on and off. Finally on September 2, 2015, I contacted Comcast. A service rep. ran a check over the phone (I of course had to use my cell phone due to Comcast home phone not working) and said my "speed boost" promotion had expired so this is what was effecting my service. She fixed it over the phone by sending a "signal". This worked for a day or two and my service stopped working again. I called Comcast again on September 6, 2015. They said they had to send a truck out but could not get there till September 11, 2015. No service till then still. On September 11th, we had a set time frame which Comcast set up and called me twice with reminders that their service guy was coming. When he did not show on the time they set up, I called and they said he was stuck on another job and he did arrive two hours late. The tech. who arrived was pleasant and told my wife that the problem was a weak signal coming from the pole into our house. This is why our TV, Phone, and Internet kept failing. He took care of the issue and installed a "signal booster" of some sort in our basement to fix the signal problem. Our TV, phone, and internet has worked fine since. Now about 3 weeks later my bill arrived. I noticed that not only did Comcast not pro-rate my bill as we had discussed they would for lost service, but they slipped in a $40.00 service call charge. So on October 6, 2015 I contacted Comcast about the issue. I spoke with a rep. named Sereka. She was pleasant, however after explaining all the issues we went through, she stated she could not remove the service charge of $40.00 because the tech. who did the repair coded it as a "inside the house sire issue". She also told me I did not have a service plan with them and I would need to pay an additional $4.95 a month to avoid future service call charges. I then explained to her what the tech. who did the repair told my wife about the weak signal coming from their (Comcast) line. I also explained to her that I do not believe that I should be held responsible for their signal failing to run my TV, phone, and internet when I currently pay for an HD preferred bundle which is for all three to work and function properly in my home. It did not make since to me that after having service for a year with them that all the sudden there is a weak signal in their line and my service becomes interrupted. Is it a coincidence that this all starts happens right after my new customer "free speed boost promotion ends"? Now Sereka could not help me so I asked for a manager. A manager (Sam Ray) did call me about 2-3 hours later. He was nice however he also said I had to pay the $4.95 a month protection plan. When I explained everything to him that I did the others, he stated they do not take to the techs that do repairs, that he should not have told me it was a weak signal and the tech was assuming it was weak, and that he did not know why the signal could be weak, for all he knows it could have been the weather or anything. Now after going back and fourth trying to explain to him that I should not be responsible for the service call due to it being their signal and that I pay already for the service to work in my home, he said the only thing he could do is waive the service charge if I signed up for a service protection plan for $4.95 per month. He said if I did not, the service charge was valid and would have to stay on my bill. I felt like I was being taken advantaged of and forced to pay for an issue I did not cause. Now I do not mind the idea of a protection plan, which I was not told about when I signed up with Comcast in 2014, however I do not believe that Comcast treated me fairly when I did nothing to cause my service to fail in my home, yet I am being forced to pay for it. If something that I did caused the failure of services, then I would not even be writing this complaint. However the way its been handled has truly upset me. I am considering discontinuing Comcast as soon as my contract is up. I also have discovered after speaks to Comcast repair techs and Comcast customer service that there is no communication between each of them what so ever, which I believe is a big problem. Being forced to pay for a protection plan due to a weak signal on their end and no wrong doing on my part is wrong! Customers should not have to pay or be forced to pay for something they have not control over, especially when you already were paying for the service and your were not getting it.
______Ticket: # 583255 - Comcast Date: 10/10/2015 8:45:47 PM Received via: Internet City/State/Zip: Port Huron, Michigan 48060 Company Complaining About: Comcast ______Description Paying for 15mbps, with comcast, getting .44mbps. This isnt worth the $80 a month.
______Ticket: # 583309 - Paying "extra" for "unlimited" internet Date: 10/10/2015 10:48:34 PM Received via: Internet City/State/Zip: Miami, Florida 33165 Company Complaining About: Comcast ______Description Comcast limited my internet to 300GB, should I go over said 300GB I would be charged $30 for each additional 50GB. I went to the local Comcast store to pay for the "unlimited" option at an additional $30 but was told I could only do that over the phone. When I called Comcast over the phone I was told I would have to call back another day because the Sales department was closed. Additionally, there is no way on their web site for me to see what my "current" data usage is, thus having to have "faith" that Comcast is metering my data "truthfully". In any case it is ludicrous to force customers who were on a unlimited plan to a metered plan....but you have to call them to make it "unlimited at an additional cost". This kind of behavior should be illegal.
______Ticket: # 583310 - comcast bill unwaranted increases Date: 10/10/2015 10:49:54 PM Received via: Internet City/State/Zip: Bellingham, Washington 98225 Company Complaining About: Comcast ______Description Compast keeps increasing our bill without any warning. There is no justification for the increases which do not provide any additional services we have asked for and which happen far too regularly. The bill just keeps going up and is becoming very expenseive. Lack of competion does not help. Also, the representative I talked with today told me to expect more increases.
______Ticket: # 583359 - Continuous problems connecting to Wireless Network Date: 10/11/2015 1:33:29 AM Received via: Internet City/State/Zip: Clio, Michigan 48420 Company Complaining About: Comcast ______Description For months, myself and everyone in my household has had problems connecting to our WiFi. I have called numerous times and no matter who they send, the problem has yet to be fixed. I have been paying 160 a month for a service we have not been getting.
______Ticket: # 583360 - Xfinity charging 30$ monthly to keep current internet rate Date: 10/11/2015 1:40:08 AM Received via: Internet City/State/Zip: Davie, Florida 33325 Company Complaining About: Comcast ______Description Xfinity in south Florida has removed the unlimited internet option from all customers in south Florida unless they pay an extra 30$ per month. This includes those that are current customers, even ones under contracts with locked in rates. This 30$ is nearly a 25% increase in my bill and up to a 35% increase for other customers. This is highly unsatisfactory.
______Ticket: # 583369 - slow connection Date: 10/11/2015 2:11:29 AM Received via: Internet City/State/Zip: Coconut Grove, Florida 33133 Company Complaining About: Comcast ______Description slow connection
______Ticket: # 583441 - Comcast Xfinity Data Usage Limit Date: 10/11/2015 9:15:32 AM Received via: Internet City/State/Zip: Fort Lauderdale, Florida 33301 Company Complaining About: Comcast ______Description I recently received a letter stating that my data usage would be limited to 300 GB a month and then charged $10 for every 50 GB above that amount. My concerns/issues/complaints are as follows:
1. My first concern was that no notice was given to find alternative services prior to this change going into effect. Letter was dated September 30th, 2015 and the change was to go into effect October 1st, 2015. I received the letter on October 7th, 2015. Seven full days of use into the change.
2. I was charged a $60 installation fee to install the cable. I should have been given a notice in advance of this installation that a change was looming. Had I known this I could have planned accordingly ahead of time and perhaps not chosen Xfinity as my service provider.
3. This is an obvious attempt to circumvent the consumers attempt to circumvent cable companies and their years of ridiculous pricing. In my opinion this is a serious antitrust violation and should be viewed upon with great scrutiny by the FCC.
Thank you for your consideration.
(b) (6)
______Ticket: # 583453 - Comcast Internet Data Caps - Miami Date: 10/11/2015 9:39:45 AM Received via: Internet City/State/Zip: Miami, Florida 33172 Company Complaining About: Comcast ______Description Comcast has recently implemented a 300GB data cap on usage to test in the South Florida Area. Just today, I received a notification that I only had 30GB of data left, I was never informed of this policy even being implemented. Of course they are testing it in Miami because they are the only game in town with virtually 0 competition. This vicious, monopolistic business practice MUST be made illegal. I urge the FCC to take strong action against Comcast or any other ISP who tries this. It is completely anti-consumer and against everything that the internet was made for, and stands for. This is a threat to the free and open internet that the FCC strives to protect. This is clearly a ploy by Comcast to get users to spend money on their cable TV. We as a family are cord cutters and we do not believe that we should be punished for that. As it is we are paying a high cost for internet only, these data caps are completely unacceptable and only exacerbate the problem. Please take this into consideration and take action to end this monopoly in South Florida.
______Ticket: # 583466 - Comcast Internet Speeds not as Advertised Date: 10/11/2015 10:02:16 AM Received via: Internet City/State/Zip: Hartford, Connecticut 06105 Company Complaining About: Comcast ______Description After noticing that my internet speeds were less then I pay for (150Mbps per site advertisement) I contacted Comcast customer service to troubleshoot. After numerous speed tests over a wired connection I was able to get up to 81 Mbps. The representative then told me that my account is actually for 105 Mbps, not 150. After expressing confusion as to what I am being billed for, the representative then told me that the websites advertised prices are for the western half of the United States (my account is located on the east coast). At this time the support ticket raised more questions than answers about my account and I ended the conversation.
______Ticket: # 583588 - No wireless for a whole weekend Date: 10/11/2015 12:23:21 PM Received via: Internet City/State/Zip: Fort Collins, Colorado 80526 Company Complaining About: Comcast ______Description Hi, My name is (b) (6) . I've been having issues with wireless internet disconnecting randomly Ever since moving to Fort Collins, Comcast customers service said that due to my speed and my modom and kept trying to sell me an upgrade and new equipment. On 10/7 a tech came and the issue turn out to be the wiring not the modom nor the speed. On 10/9 the wireless internet was discounted completely, a call was made to Comcast customers service on 8:04 pm and an appointment was set on 10/11 10:00 am . Between those two dates the wireless internet was completely off, I still have no access to internet. The tech didn't show on the time slot, after calling one more time, it turns out that no appointment was scheduled and the agent denied any notes in file about such arrangements ( call on 10/11-9:46 am) and a new appointment was set up. On the same date (10:14 am) after a call demanding to talk to a supervisor, she confirmed that notes for an appointment request was on file but the agents (on Friday )failed to complete it. So, for a whole year I've been enduring disconnecting internet, and no internet at all between the 10-9 till the day this complaint is filed. And the customer service support have been lying to me.
______Ticket: # 583630 - Poor service agreement and appointment practices Date: 10/11/2015 1:13:50 PM Received via: Internet City/State/Zip: Bothell, Washington 98012 Company Complaining About: Comcast ______Description Since signing up with Comcast in July, we have received faulty or poor service. On several occasions our internet and cable service was interrupted, which resulted in countless hours on the phone with customer service. Sometimes, the issue was resolved and other times the call ended in frustration. For the last few weeks, our internet service has cut out every night from 11 pm to 1 pm. Our modem said it was operational, but we did not actually have internet access for 5 hours. This is very inconvenient since I work from home. I explained my frustrations to the service representative and was told that I would have to pay a service fee. I strongly disagreed and was given 1 month of free service support. She also scheduled an appointment for today (10-11-15) between 8 am to 10 am. I even received an automated call confirmation at 7:31 am from 1-800-266-2278. However, no one showed up. So, I called back to inquire about this and I was told that an appointment was not in the system. I explained that I even got a call and they insisted that nothing was in the system and that there was nothing they could do. This was after wasting another hour on hold while being bounced around to several people. One claimed to be a supervisor who did not read my file properly. He told me that there was not even a record of my first call on 10-10-15 when the issue first arose. I told him to look closer and read the file, and then he said "Oh yes, I see that you did call yesterday." This is very frustrating since they are not doing their job or even holding up their end of the contract for services provided. The call was conveniently disconnected on their end, and to no surprise I didn't get a call back even though they have my information on file. Also, upon signing up we submitted the promotional card for $250, but when I confirmed with the rewards center they said that our account was not even listed under this promotion. They have not returned any of my attempts to make contact regarding this issue. This bad customer service seems to be a habit with this company. There have been several no shows, no call backs, no answers, and no resolution to our liking. I ask you, is this how a company should treat paying customers. If we paid our bill as we felt like it and just apologized they would disconnect our service. We hold up our end of the contract, so they should to. If they don't, they should do their best to make us happy and even provide service discounts/refunds when they cannot.
______Ticket: # 583696 - Defrauded by Comcast, Falsely Charged Date: 10/11/2015 2:33:44 PM Received via: Internet City/State/Zip: Eugene, Oregon 97402-4766 Company Complaining About: Comcast ______Description Comcast is the only choice for high speed internet, as defined by the FCC, in my area. Comcast lied to me and charged me a $70 installation fee (which is more than my monthly bill) after assuring me twice, on three separate occasions, that installation would be free.
When I signed up for service, I did a self install to avoid any possible installation fees, since I owned my own equipment and know how to set it up. The self install didn't work, so I called in to customer service and they told me that the outlet wasn't activated in my home. Before they sent a tech out to activate the outlet, I asked them if I would be charged for this visit and they told me no (this is the first time they told me no charge).
The tech came out to activate the outlet but ran into some kind of problem and said he would have run a new wire into the house because the old one was not up to par or something and that I would have to get approval from my landlord in writing before I could have the wire run. Comcast told me they would note in my account that they would wait for me to get landlord approval and reschedule that same initial install for me so that I wouldn't be charged an installation fee later (second time they have mentioned no charge), saying that they were noting this in my account.
So I finally got approval from my landlord a few weeks later and called Comcast again to reschedule the tech visit, again asking them to confirm that I wouldn't be charged for the installation. They confirmed to me again (for the third time now) that since we rescheduled the initial visit, that I was not going to be charged for this install. The tech comes and installs the wire and my service is connected, finally.
Now here we are a month later and I look at my bill and I'm being charged $70 for installation fees that I was assured 3 times I would not be charged. I talk to customer support via chat and they tell me they have no record of any agents noting in my account that I would not be charged for installation, even though this note was verified as being seen by two other agents previously, prior to installation (they confirmed when I asked them, that I would not be charged, and referenced the note in my account).
I wouldn't have signed up for service if I was going to be charged an installation fee. This is why I did self-install to begin with. I would gladly switch to any other provider for high speed internet if one was offered in my area, but sadly, I have to deal with Comcast if I want internet. Comcast knows this and takes advantage of their monopoly (which is supposed to be illegal) by offering shoddy customer service and trying to get away with whatever they can when it comes to billing, fees, and low quality service.
______Ticket: # 583704 - Comcast is overcharging me and not fixing the problem Date: 10/11/2015 2:40:13 PM Received via: Internet City/State/Zip: Highwood, Illinois 60040 Company Complaining About: Comcast ______Description For the last three months Comcast has been overcharging me for services I don't have or want. I finally cancelled my bundled package of internet and television for just internet and they continued to charge me for both services. They then insisted that if I have both services it would cost $60, rather than $80 for internet alone, and this month was charged $100 for both. They have also not updated the overcharged rate of the previous months and are charging me late fees for not paying the overcharged price. I am also paying for 75 mbps, but a lot of the time the service is way lower, sometimes as low as 2 mbps.
______Ticket: # 583727 - Comcast Overages and Speed Date: 10/11/2015 3:04:06 PM Received via: Internet City/State/Zip: Jonesboro, Georgia 30236 Company Complaining About: Comcast ______Description Since having comcast installed in our house, we managed to hit a number of issues. While the more major ones, such as connection cutting in and out and even outright being non-existent for a few hours, have been solved, there is still the issue of our speeds not always matching what we are paying for, as well as the threat of overage fees. We are a family of four who make use of our internet far more heavily than we once did. At any given time, there will be 1 to 4, sometimes even 5, devices being used. The internet is mostly used for streaming, but even now, there is data seemingly unaccounted for as far as that goes. According to comcast, we have gone over our "monthly allowance" of data two times. And we've only had their service for two months. I understand that we live in a trial market area, but when I attmpted to get in touch with someone in the executive offices and was able to finally ask someone WHY they were doing these trials, I only got a run around. No solid reason as to why there's a "monthly allowance" on data, which I know from talking with some acquaintances in networking, is very cheap to move back and forth. As a family of four, with at least one gamer, it doesn't seem right that we have to constantly monitor our usage of data just to avoid overage fees, fees that really don't need to be in place to begin with. In a day and age where streaming is becoming more commonplace and programs are made with larger and larger capacities in mind, to limit a consumer to an arbitrary number seems unrealistic and just plain wrong. Close to a year ago, there was a video game released that, by itself, was worth 70 gb worth of data. That's more than 1/6 of what comcast currently claims is my family's "monthly allowance". Having speeds that are only a bit slower than what we pay for isn't horrible, as it's something that can be worked around making use of the 5ghz channel as often as possible within our house. But it gets tiring having to constantly check data usage to make sure we won't get hit by a surprise fee from nowhere. I and my family would very much appreciate any and all help that can be given in finding an acceptable solution to this problem.
______Ticket: # 583734 - comcast service issue Date: 10/11/2015 3:15:19 PM Received via: Internet City/State/Zip: Denver, Colorado 80247 Company Complaining About: Comcast ______Description I am writing this letter because I have come to the end of my rope. Ever since I got service with you guys back in the beginning of June, it has been nothing but crap. The internet is anything but stable. You have to work fast when it’s active because it goes out so often. You call for help and your team is puzzled. I lose cable TV service like a breeze passing through town. I guess the hardest part in having to deal with this whole thing is when I have to call in. it’s like calling someone in a bicycle shop. They know nothing of TV of internet.
Recently I called and said I would have to disconnect if something isn’t done. I’m paying for something I’m not getting. They said they were going to send out some different cable boxes and deal with the internet later. When I received the boxes, instead of there being two there was four. This didn’t seem weird because they never get anything right. I called to activate them because they weren’t coming on. Not a single person down there knew how to activate a box. I spent hours on the phone while person after person went through there how to guide. I asked to speak to a supervisor and they said none were available and one would call me back in less than one hour. This was hard to believe because you guys say anything to quiet a customer, so lies are abundant. I waited one week still no service. I realized as usual no one would be calling back. The guy I spoke to activated them without a handbook. Still he didn’t know what to do about the internet so he ordered a new device. Along the way they would always promise extra channels for the continued problems and of course never came through with it. They would always say “I don’t see any notes on that”. Now I see what your people don’t leave notes or just very limited ones. This way you never have accountability.
Friends always tell me “why do you stay with them, they don’t care about anyone only the all mighty dollar”. I think I’m finally understanding what people been talking about. You guys have been taking advantage of me and making a joke out of it while doing it. You guys aren’t god. Its hard working customers like us that pay your wages, don’t forget that. I’m in the military and work very hard and don’t want to be taken advantage of.
If you guys don’t give a damn don’t pretend with excuses. Just say and I will solve this through other routes
______Ticket: # 583765 - usage/cap fees Date: 10/11/2015 3:47:11 PM Received via: Internet City/State/Zip: Southaven, Mississippi 38671 Company Complaining About: Comcast ______Description I was never told about data caps on my new service and now comcast is saying I am about to be out of data? What? And I even have ugraded speed allowance.
______Ticket: # 583787 - comcast has lied numerous times and what to charge me more fees Date: 10/11/2015 4:18:54 PM Received via: Internet City/State/Zip: Hollywood, Florida 33024 Company Complaining About: Comcast ______Description I am so out raged with comcast I have been lied to for over a 3 week period I was lied to for the moment I called to set up my install. The agent that I spoke to on the phone told my the technician fee was going to be $100 dollar and at the same time i was online comparing package and the technician fee was only $39.99 so I hung up and call again and asked what the technician fee was they guy on the phone told me it was 39.99 I explained what had had and how i was confused why would 2 agents tell me to different things he told me it must of be a mistake so i just let it go. Then my appointment come and passed and my service wasn't installed. I was called once by the time I called back within 10 minutes of the missed call my appointment was canceled and i was told i would have to reschedule. At time i was lied to by the technician 3 time he kept tell me that he would do his best to put me back on the schedule. He told me dispatch didn't approve it so to try calling myself i did and i was told that he computer would update in like ten minute and he would be able to do the install the went on 2 more times he end up leaving because comcast didn't give him the approval to do my install at least thats what i was told by him. i camcast they said they didn't know why he hadn't done the install but that the would fix it and that i would get a call by 11:30 to let me know what time it would be done these lies went on all day. I lost a whole day of work waiting to the suppose 12, 3 and 7 o'clock appointments then a 8 i call again the agent assured me the my appointment would be rescheduled for the next day from 3 to 5 not even 10 minutes after i hang up i get a call from dispatch and im told shes calling to confirm my appointment for a week later. I am outraged at this point i call comcast to find out what is happening they can't answer my question and tell me to call sunday and they will do the install. i call a 8 o'clock like i was told i was hang up numerous time before i could finally speak to a supervisor then he lied to me say that he was going to email dispatch and and that i would get a call fro them letting me know when the install would be done. That never happen i called again more lies at this point i gave up. i wait the week for the new appointment was the technician finally showed up i was told that he could do the install because i could open my locked roommate room because thats where the orange cable went i was upset at this point i was i told he are you kiding my now i have to waiting who knows how long for another appointment he said he could do anything and i said isn't there another option when said well i could rewire it but i have to charge you $60 dollar. i told him no way he at that point call dispatch they said that included and to go ahead and do it at no charge. the i told him to put the modem in the bedroom he said have to be charge $60 . At that point i said call dispatch. The lady said that was the price and if i didn't agreed my order would be placed on hold i was trying to explain but she said i had to call customer service with i did they said the would fix it mean while my boyfriend was trying to figure what was going on. So i told technician okay do it and then the technician which didnt understand anything because i was told at that moment he couldn't install the modem in the bedroom. At that point he was on the phone with another dispatch person which asked to speak to she told my its $30 per outlet with he was double charging me because one outlet was included at no charge. people from comcast have been overcharging for they service at point i am outrage with the whole situation ad the fact is that there isn't another provider for internet that has the same speed.
______Ticket: # 583817 - Xfinity(Comcast) Internet service Date: 10/11/2015 4:54:26 PM Received via: Internet City/State/Zip: Boston, Massachusetts 02115 Company Complaining About: Comcast ______Description My roommate opened her Comcast account(account number: (b) (6) for our apartment internet service in September, 2014 through a sales representative who was advertising xfinity around our school. We got the internet service called "Blast" for $59.99 and the speed for this plan was supposed to be 105mbps. After 1st month, we got our second bill and the price was so much higher than the first bill so we called them and they said that the plan we got was actually a package which includes TV service, and since we do not have TV, that plan does not apply to us, so it automatically changed to only internet service plan that promotional rate doesn't work. So I told them how they did not ask let us know about the change beforehand, also from the beginning we did ask for internet service only. So they gave us $10 loyalty discount for 1 year. But the internet speed was slow. When we did xfinity internet speed test, we never reached above 15 mbps. However, we were supposed to get around 105mbps with that service. I called them more than 2 times to make my internet speed faster, but I did not get any helpful answer. They KEPT asking us to get faster, and more expensive service plan.
After a year of having that account, last month, I and my roommate decided to discontinue her account and make a new account under my name (Account Number: (b) (6) We wanted to choose other ISP, but xfinity is the only available ISP for our apartment. We explained what has happened to her previous account to another sales representative of xfinity who was also advertising their service plans around our school. He said he could help us getting good internet service plan with reasonable price with promotions. We told him several times that we only want internet service. Also, since the modem that xfinity provides to customer for $10 every month was not good, we bought a new modem&router and the sales representative told us that he would give us a free installation service. This time, we were told that we got the "performance" internet service for $49.99 and its speed 25mbps. Everything seemed working out well, however our internet speed got slower after a week but we did not complain yet. I got the first bill and apparently, on the bill, the plan was "internet plus" which includes TV service again!!!! Also installation fee was included. I called the sales representative who helped us and asked him twice if this was the right plan for us because we only want internet service and he said yes and the installation fee discount would apply to our next bill and told me to call him if there is any problem later. So I paid the first bill, and about a week from today, I got the next bill which made me so upset. Our plan was automatically changed to "Performance Starter" which speed is 6 mbps for $49.99 and I could not find any installation fee discount on the bill. I called the sales representative, and he was so irresponsible. He told me that there is nothing he can do, because he did not change it, and it should be us requesting changes and we should just call comcast customer center not to him. I tried to explain him calmly, but it just seemed like he does not even want to talk about it. and today, I called comcast customer center twice, and they said they can't make any changes to the account without our authorization or our request. BUT we never requested any changes to our account! Also, I checked my xfinity account online today and saw an email saying "As you requested, we have disconnected TV service" but as I said, I and my roommate never made any requests regarding our account. All we did was making a payment. Which means, they changed it without telling us. And the internet is extremely slow. We get about 1-2 mbps and it is almost impossible to watch a video on youtube. so I asked them if there is any other plan that we can change it to and they said 75mbps for $76.99 or double service (TV & 25mpbs internet) for $59.99. They do not offer 25mbps internet service only. I find these plans are unreasonable and unfair. Also, similar situation happened twice to us, but comcast does not even try to give us any solution.
______Ticket: # 583833 - Overcharge that Comcast failed to refund Date: 10/11/2015 5:05:32 PM Received via: Internet City/State/Zip: Union City, California 94587 Company Complaining About: Comcast ______Description Several weeks of intermittent connection issues. Several calls to customer support and problem still unresolved. Sent a technician to my home who could find no trouble with my equipment, yet connectivity problem persists. Comcast adds a $70 fee to my next bill for the service call claiming I owe it since I own my own equipment. I explain that the technician found no trouble with my equipment so the problem must be with their equipment or lines. Ask for charge to be removed on two different occasions - once by phone and once by online chat. Both representatives said the charge would be removed but it wasn't. I paid it to avoid being penalized with late charges but now I would like them to refund the extra $70 that I was forced to pay even though their technician was unable to correct the issue - it still persists intermittently.
______Ticket: # 583872 - Internet Date: 10/11/2015 5:35:57 PM Received via: Internet City/State/Zip: Springfield, Oregon 97477 Company Complaining About: Comcast ______Description I had to have my sister file this for me as she has access to her internet. My internet is not available today even though it was yesterday. I cannot access any part of it and when I called Comcast I was told that it is because my equipment is to old and I needed to purchase new boxes. I have two boxes-one for wired and the other for wireless . The boxes are less than 3 years old and every time I call in when there is a problem the agent tries to sell me something new. I do not need new products or added services I need for the services I have to work properly.
______Ticket: # 583890 - Comcast Customer Service - Internet Speed Problem Resolution Date: 10/11/2015 5:43:59 PM Received via: Internet City/State/Zip: Plantation, Florida 33324 Company Complaining About: Comcast ______Description We had internet download speeds of less than 1.0 Mbps on a plan charging us for 75.0 Mbps for several weeks. We called Comcast repeatedly in a series of frustrating calls trying to get through the canned script and get real attention on this matter. After several fruitless tech visits over more than 8 weeks, and more frustrating calls, we finally contacted a corporate executive through LinkedIn, who generously agreed to help.
It was only his personal intervention that got a team of people here who were finally able to get us back to a functional level of internet service by isolating Comcast equipment problems, including the face plate at the pole and failure of the transformer 110-120 plug. No one on the phone or in previous visits stuck with the testing and analysis long enough to isolate and address these problems, leaving us with a largely nonfunctional internet connection that would time out on nearly every site, preventing us from booking plane trips, hotels, or downloading any files.
The team that finally showed up and spent two days doing root cause analysis were led by a local tech supervisor who actually took full ownership of getting to the bottom of things, to his credit. His persistence kept the team focused and trying multiple tests to get to the root causes of the problem. Interestingly he was himself often frustrated with other Comcast phone service personnel he and his team had to call while on site here. At least this made it feel like it wasn't just end customers that get manhandled by Comcast customer phone service.
______Ticket: # 583921 - No customer service from Comcast Date: 10/11/2015 6:10:14 PM Received via: Internet City/State/Zip: Alpharetta, Georgia 30022 Company Complaining About: Comcast ______Description Slow connection and missed appointments. Customer service does not respond and twitter and Facebook messages are ignored. Ive spent many hours on the phone being told a tecnicuan would come out only for no one to show up and no record of an appointment being made.
______Ticket: # 583940 - Comcast now adding Internet Data Caps for home broadband services Date: 10/11/2015 6:51:48 PM Received via: Internet City/State/Zip: Miami, Florida 33185 Company Complaining About: Comcast ______Description So, it seems that Comcast has figured out a way to offset the loss of income from all the folks that are cutting cable services in favor of internet only packages for streaming. We received notification that effective October 1st, there will be a 300GB data cap on the services provided for home broadband and that if we wish to have unlimited data, we can pay an additional $30 per month. I looked at my average in my home and we spend around 600GB average per month. So, in other words, they are forcing me to pay extra money per month. Which is messed up because I still use the cable service. I think this is a very unfair business practice to existing customers that have been using the data without cap for years and now we are being forced to pay extra. I would like Comcast to provide a real report of what the majority of their users are using because I do not feel that number is correct.
______Ticket: # 583942 - Internet issues every few days Date: 10/11/2015 6:56:14 PM Received via: Internet City/State/Zip: Seattle, Washington 98126 Company Complaining About: Comcast ______Description I'm experiencing a super slow internet at the very least five times per week. I've called and been on hold twice a week for the past couple months. Just now, after spending time on the prompts to get to technical support specialist, I was hung up on. I pay my bill on time every month, and I feel the service should work well when I access it. It's frustrating.
______Ticket: # 583963 - Slow Internet Date: 10/11/2015 7:19:27 PM Received via: Internet City/State/Zip: Glen Allen, Virginia 23060 Company Complaining About: Comcast ______Description When I go to http://speedtest.comcast.net/, I find that my download and upload speed are awful. My upload is even faster than my download.
Here are the results from your website: http://results.speedtest.comcast.net/result/1074331304.png
Gifs will not even load in a fast fashion. I feel like I'm in 2002. The only thing that is missing is the AOL startup sound. Seriously, I know that I am being throttled. Fix your stuff.
Sincerely, WTF
______Ticket: # 583979 - Unable to connect purchased modem/very poor service experience Date: 10/11/2015 7:42:11 PM Received via: Internet City/State/Zip: Deer Park, Illinois 60010 Company Complaining About: Comcast ______Description I have been a Comcast customer for several years. I am billed $10 per month to lease a modem for internet connection. I called Comcast who told me this fee would not be charged if I purchased my own modem. They gave me a model to purchase and told me to call them back once I purchase the modem so they can activate the new modem and make this change on my account.
I purchased a new modem at Best Buy and called Comcast to make the change on my account.
Friday October 2, 2015. I called Comcast (866-594-1234) and spoke to James, he took the information from our new Modem and attempted to activate it. After 2 hours on the phone with him, he claimed he could see the signal was working but my internet connection was not active. He told me Comcast was making an internal system update and he could not help me until the update was complete. He said he would call me back in 1 hour. Two hours later, no call. I called again and spoke to Penny. She again tried the "modem test" but still could not get my internet connection to work with the new modem. She again told me the same story about a system update and promised to call me back in 1 hour. Again, I waited 2 hours, no call back. I called again, spoke to Chowry, she again did the "modem test", could not resolve my issue, then transferred me to the activation department. The call ended up back to the same department that transferred me, but this time I spoke to Louie. After he did the "modem test" he told me the new modem is defective and that I need to speak to the manufacturer of the modem. This was not acceptable after I already had spent hours on the phone with several Comcast agents. I asked for a supervisor, was transferred to Sheila. I explained situation, and asked if they would reactivate my leased modem. She did so, talked me through the set up and my internet was active again.
Saturday October 3, 2015. My internet was not working again, I called and spoke to Jay, he was able to get our system reconnected (Comcast Ref#CR512182945).
Sunday October 4, 2015. I called Comcast and spoke to a representative named Charles, after reviewing my account with him he advised me he would credit my account $10 to be applied to the current months bill and that he would credit me an additional $10 per month for 12 months which would be applied to the reduction of my monthly service as he could not waive the $10 lease fee for our modem. He said he would document my account but that I would need to call them back on Monday and speak to the customer retention department as they are not available on Sundays.
Monday October 5, 2015. I called Comcast and spoke to Jason who said he was in Illinois. Again, I went over our account situation, he claims he did see a one time $10 credit but no other notation on our account. Again, after going over our entire situation, he refused to issue me the additional credit I was promised. I asked for a supervisor, he refused to transfer me to a supervisor even after I had requested this several times. I asked for the name of the Director of his department, he would only tell me the Director is in Philadelphia.
I brought back my purchased modem to Best Buy who was able to tell me the modem was working properly and that they have many Comcast customers return product because of the same situation.
After being a long time loyal Comcast customer, I would hope they would honor their promise of reducing my monthly bill to offset the fact that they could not activate the new modem I purchased in order to avoid being billed $10 per month rental/lease fee and to compensate me for the many hours I was on the phone with them over a 4 day period. I have been forced to file this complaint as my last call to Comcast the agent refused to let me speak to a supervisor and I can not spend any more time calling Comcast regarding these issues.
______Ticket: # 583992 - Internet Outage Date: 10/11/2015 7:56:20 PM Received via: Internet City/State/Zip: Suitland, Maryland 20746 Company Complaining About: Comcast ______Description I have been having nonstop issues with my Comcast Internet. A technician was dispatched to my home today. He advised me that he fixed the problem by stating that the wires were too tight along with fixing the bends in the coax cable. The Internet was up and running when the technician left my residence. I left the house for a few hours. The Internet was working when I arrived home. My son, a college student, was completing a paper. Shortly thereafter, which is no surprise given the track record of my connectivity issues with Comcast, my Internet is out again. The modem US/DS lights are flashing as it was before the technician arrived today. I am absolutely speechless at this point. A technician is scheduled to come out AGAIN tomorrow between 5-7pm. This will be my 3rd svc call in less than a month. I would like to know when does a field supervisor or someone in a higher position in Comcast step in to really get to the bottom of chronic issues such as this one that I have? Obviously, there is a problem. At this point, I have to assume and agree with most that Comcast does not care about their customers quality of service but are only concerned with receiving payment for services that RARELY work. The only thing that they can offer me is a credit on my bill but cannot guarantee me that my service will work. I am requesting a response from Comcast because this issue needs to be resolved. I'm actually becoming convinced that there is not a single technician who is capable of resolving this issue.
______Ticket: # 584003 - Comcast Data Cap Date: 10/11/2015 8:02:34 PM Received via: Internet City/State/Zip: Miami, Florida 33135 Company Complaining About: Comcast ______Description Comcast has implemented data caps. They are charging extra money for the same service provided previously. It is either pay the extra charge or have your internet access limited to the cap.
______Ticket: # 584030 - Unfair business practices of Comcast Data Cap Date: 10/11/2015 8:41:53 PM Received via: Internet City/State/Zip: Miramar, Florida 33027 Company Complaining About: Comcast ______Description I never agreed to, nor plan to agree to a data cap on my broadband internet service when I signed up for a costly internet data plan with Comcast. I have called up to complain and basically was told "well that's how it is now". I have been with Comcast for years and it is ridiculous for them to throw on these data caps on their customers when there is no real benefit to either party other then Comcast making more profit.
______Ticket: # 584094 - Fraudulent billing Date: 10/11/2015 9:45:35 PM Received via: Internet City/State/Zip: Chicago, Illinois 60622 Company Complaining About: Comcast ______Description Comcast told me that my internet would be $55 a month, instead they have been charging me way more and tacking on all sorts of fees for services I didn't want in the first place, but that they insisted I take free, then charged me for. I've talked to them countless times, and they keep saying they will correct it, but they change one or two things and keep overcharging me. Now they are saying my account is past due because I refuse to pay them money I don't owe them. I overpaid my last bill because they didn't cancel my service when it was supposed to be, so that overpayment should have carried over. Plus, their service doesn't work and is way slower than what was promised to me. Averages about 20MPS when I asked for high-speed that is supposed to be around 55mps, and constantly drops out.
______Ticket: # 584113 - Comcast overcharge Date: 10/11/2015 9:59:20 PM Received via: Internet City/State/Zip: Boston, Massachusetts 02467 Company Complaining About: Comcast ______Description I wanted to sign up for internet and spoke to a few representatives in comcast untill i finally got the service. They told he it will come out to appox $100 for the first month however they sent me an email boll for over $200!!!! I called and they said a supervisor wil call with in the hour but no one did and i couldnt get though to anyone who can help me
______Ticket: # 584117 - Comcast Data cap Date: 10/11/2015 10:13:04 PM Received via: Internet City/State/Zip: North Miami, Florida 33181 Company Complaining About: Comcast ______Description I entered into a contract with Comcast in December of 2014. Because I tend to use a lot of bandwidth, I made it a point to find out if there were any limits on my data usage under their plans. I was assured that there were no data caps, and I would be free to use as much bandwidth as I pleased. I recieved a letter at the end of September 2015, informing me that as of October, Comcast would be instituting a data cap of 300 GB per month on my account. For every 50GB over, I would be charged an additional $10. They also gave me the option of paying an additional $30 per month fee to ensure I would continue to enjoy unlimited internet access, with no limits. I feel this is in violation of the agreement between myself and Comcast, and wish for the data cap to be removed.
______Ticket: # 584140 - Comcast service outages and overages for data Date: 10/11/2015 10:59:14 PM Received via: Internet City/State/Zip: Johns Creek, Georgia 30022 Company Complaining About: Comcast ______Description My comcast account goes out for tv cable and Internet very often and does not reach the Mbps speeds claimed by customer service. Comcast has been threatening my account for the past several months due to bandwidth overages. they claim we are exceeding the maximum bandwidth and I find this extremely hard to believe or validate. I have asked Comcast to prove we are exceeding this mysterious limit and they will only say they monitor it. How can they continue to threaten overage penalties for something the consumer cannot validate? And they do not reimburse us for outages.
______Ticket: # 584146 - Random interruptions of service at random times Date: 10/11/2015 11:12:04 PM Received via: Internet City/State/Zip: Attleboro, Massachusetts 02703 Company Complaining About: Comcast ______Description Recently, my Internet Service Provider, Comcast, has been interrupting the internet service for myself and my family seemingly at complete random, typically for random amounts of time. We have not been warned prior to the service disruptions, and rather than slowing down (e.g. if Comcast were performing maintenance on a DNS server) they have been increasing in frequency.
______Ticket: # 584151 - comcast data cap Date: 10/11/2015 11:22:24 PM Received via: Internet City/State/Zip: Hollywood, Florida 33020 Company Complaining About: Comcast ______Description I want to know my data usage detail in order to pay extra. I call Comcast and they told me, they don't have the technology to do this and the only think they can tell me is the total of my usage, and I want to know how they are getting to that total. If these companies want to impose data caps, and overage fees- then there should be oversight to insure that their usage meters are accurate. If cable companies want to act like utilities- they should be regulated like utility.
______Ticket: # 584157 - Comcast Xfinity speeds and prices Date: 10/11/2015 11:32:31 PM Received via: Internet City/State/Zip: Minneapolis, Minnesota 55414 Company Complaining About: Comcast ______Description I am a Comcast customer in Minneapolis, MN. I am paying for their Blast internet (a speed of up to 50), but have never gotten above 25 and often get speeds of 10-15 and have trouble streaming music or video. I bought a brand new modem, a new wireless router, and checked my computer against others. I've done all of their troubleshooting, and I'm still not getting what I'm paying for. In addition, they have repeatedly charged me for services I have neither requested nor received, including a TV tax (I don't own a TV or have TV service).
______Ticket: # 584163 - Internet issues Date: 10/11/2015 11:49:10 PM Received via: Internet City/State/Zip: Sacramento, California 95842 Company Complaining About: Comcast ______Description I called Comcast multiple times asking why my bill was higher than usual. I was given a option on having the fastest internet and basic cable for 69.99. After a month my bill became 98.00! I called and asked if I can get my internet back the way it was but customer service kept pushing this deal. Nothing changed after the next bill. My internet is slower than what I had before this 69.00 dollar deal.
______Ticket: # 584185 - Failure to refund security deposit after 1 yr of discontinuing service Date: 10/12/2015 12:22:06 AM Received via: Internet City/State/Zip: Englewood, New Jersey 07631 Company Complaining About: Comcast ______Description I signed up for comcast TV and internet service in december 2013, at that time I paid $100 security deposit. I used the service till september 2014 and properly cancelled all services. At cancellation, I was told to expect a check for full refund of $100 security deposit, which I have not received after 1 whole year of waiting. This is an outrageous and ridiculous abuse of contract agreements, and I seek the aid of FCC in retrieving my money.
______Ticket: # 584198 - Moved to new house was told I was serviceable but 2 months later I finally get an answer that I'm not. Date: 10/12/2015 1:29:01 AM Received via: Internet City/State/Zip: La Porte, Texas 77571 Company Complaining About: Comcast ______Description I am complaining because we wanted to do a transfer of service from our apartment to our new house. Before I even got the house I checked to see if our house was serviceable and it was. I called to transfer service and Comcast checked as well and I still was. 1st technician arrives around end of August to provide us with Internet. This is when we first discover that we don't have a direct hook up even though we have coax plugs in the house. The tap on the nearest line is 350 ft away. The tech tells us we need a tap and shouldn't be an issue... He makes note and schedules an appointment a week and it will take all day. So for the second appointment which was we had to be home from 8am-8pm the one that was supposed to install a tap we heard nothing. At around 7pm I started calling Comcast customer service (who never knows what the heck is going on it seems) and told me that I have to wait till 8 before I can call and schedule another appointment. Well 8 rolls around I call again telling them my technician never came nor called and we waited at home all day... What is going on? At this point we haven't had Internet for about 2 weeks since the move because every time I need a tech to come out it takes a full week to week in half for them to come out. So what does the customer service rep do just schedules another technician to install Internet because they repeatedly told me we are serviceable. I tell him we don't need a standard tech we need someone from engineering Comcast because either a tap needs to be installed or a new pole and a tap. The customer service rep said ok and scheduled another appointment for a week later. So another week goes by tech comes out realizes we have no tap (big surprise) I told him it should have been in the notes.... He says nothing can be installed until a pole or tap is installed and I agreed and told him that is what I have been trying to do but Comcast customer service doesn't seem to understand I need to talk to someone from Comcast engineering. Tech leaves I call back comcast again but this time I ask for transfer of service instead of customer service since no one in that department can understand what I need. This time I get directed to special tech support after I speak with the transfer of service of guy... The special tech guy told me the install should be an easy process whether it is a pole install or tap install especially after I told him the current tap is only 350 ft away. He gives me an ER-1 ticket number and assured me this issue will be taken care of and a team of Comcast surveyors will come out to my property and let me know what exactly needs to be done. I never heard a peep fro. The so called team of surveyors but a week later (1 month time frame of not having internet) I called back to check on my ER-1 ticket number and magically it was closed because appearently my house isn't serviceable. My thought was how can they say my house isn't serviceable if no one came out but ok. The lady I spoke with was very rude and told me since I'm not serviceable that I must immediately cancel my Comcast and find another provider... She transferred me to customer loyalty before I could even ask any questions on how or why I'm not serviceable. The lady in customer loyalty was helpful and sweet... I told her I don't want to cancel but because I'm not serviceable I have to... She looked up my address again and said comast's system is saying I'm serviceable and so I she is going to try and get me service. She puts in another request for someone to come out. Another week later another tech comes out and realizes he isn't doing a simple install and that we have no tap... I facepalm myself because by this point Comcast should have enough notes in their system to know full well that I need a pole or tap and need to quit sending basic tech installers. So I call back Comcast and every time I call I have to tell them every time what my situation is because for some reason their system actually does not retain notes on my account magically. At this point we are almost reaching 2 months of no internet service and for my husband and I we both work and go to school we need Internet out of necessities not just to stream stuff. I call Comcast one last time in an effort to reach someone who knows how to go about installing a pole or tap. I get a nice customer service rep and of course has no notes on my situation so I fill him in. He does another ER-1 ticket and escalates it (whatever that means) and that the next available appointment would be a week in half. I was not very happy about the length of wait for the appointment but I told him I will try one more time... The customer service rep promised me I will have my tap and that I was also still showing I was serviceable in their system. So as we wait for our October 11 appointment I get a thing in mail from Comcast on their packages and it was mailed to my address (the one that was so called not serviceable by the tech/tech supervisor but serviceable by Comcast system) then to rub salt in the wound I get an 80 dollar bill from Comcast that had nothing on the bill as to why it was 80 bucks just that we owed them 80 bucks.... We haven't had service at our new house since day one aka August 20, 2015 and it is now October 12, 2015. So on October 11 when the tech finally arrived of course he thought he was there to do a regular install and so I filled him since Comcast appearently didn't... He went out looking for the tap I was talking about the one that is 350 ft away... He comes back and tells me I am currently unserviceable I ask why? He says I need a closer tap added to my bump pole in the back or I need to install a new pole. I said ok well can we put in an order for that? He states the city or power company dows that sort of install. I was so flabbergasted that he just said that, because I wasn't sure if he was lying or why hasn't anyone from Comcast told me from the very beginning that I need to get the city or power company to install all this hardware. I asked are you sure Comcast doesn't do this because for 2 months Comcast has been telling me they do tap installs and pole installs.the tech assured me no city or power company has to do it and once they do it Comcast comes back out and will do a hook up.
I am upset for so many reasons I can't even think straight. I feel like I have been lied to, been given the run around, the fact I can't get a straight answer out of Comcast is just ridiculous, getting a random bill for no service, the incompetence of their customer service and other departments astound me, their system that says if an area is serviceable is in dire need of an upgrade because I find it quite hilarious that I am the only house on the street that can't get Comcast Internet because I'm 350 ft from the nearest tap... If an area says its serviceable then that means the entire area is serviceable and just because a few houses are out of range of a tap should not mean it's not serviceable... I expect Comcast to provide me service especially since I have been a customer to them for more than 5 years plus I am only 350 ft away from a tap. I don't live out in the woods... I live in a housing community where the houses are side by side each other. I have been very patient and nice to all Comcast employees and I just can't believe that after all of my calling and questioning in the end I'm basically just not serviceable.
I have read several articles on the net about Comcast doing the exact same that has happened to me to other people. 1st you are told you are serviceable before you buy a house and then one minute or months later you are not because I guess Comcast has decided that you as one little customer is not worth the trouble of helping install whatever you need to get service. I find it hard to believe that this company can't afford to install a utility pole and run a few feet of cable especially if that potentially means more customers.
Please excuse the horrendous large paragraphs and grammatical errors I am having to type this on my iPad which kind of glitches because I can't use my computer and having to use my phone data to type this complaint.
Thanks,
(b) (6)
______Ticket: # 584200 - Comcast internet underperforming for paid service Date: 10/12/2015 1:43:32 AM Received via: Internet City/State/Zip: Vancouver, Washington 98660 Company Complaining About: Comcast ______Description I pay $80 a month for the highest level of cable internet service in my area, also the fastest internet speed available for my residence. This is a 10mb up 50mb down. Service from Comcast.
I have a top of the line cable modem, and router, both of which are on the Comcast approved list.
My internet service is my lifesblood quite literally my wife and I both make a living using our internet line. I work for IBM remotely through my internet connection and my wife is an artist who primarily makes contact and promotes her work online.
For this "service" I am paying for... only once have I seen it actually reach levels of 50mb down. Once. One good day. All other days I have run speed tests and and have been running at levels 5mb or lower.
3mb average in a day... is a good stable day.
Because of this I end up working double hours. I am logged in for work 8am - 5pm to answer emails or requests from my team mates... but if I want to do any REAL work... like now... I have to wait till the late hours of the evening when I am the only one online to even have a chance of connecting to my remote machines and doing any programming.
If I actually got the service I paid for... I would have no problems... I would be happy to pay $80 for even half of what I get right now.
I have checked everything, my signal is strong, I have tried multiple outlets... everything...
Comcasts service is just garbage and I have no alternative...
______Ticket: # 584236 - Comcast false early termination fee Date: 10/12/2015 6:02:12 AM Received via: Internet City/State/Zip: Bel Air, Maryland 21015 Company Complaining About: Comcast ______Description Comcast placed a $200 "early termination fee" on my account when I have not, nor did not, cancel, reduce, nor suspend my service.
Prior to this they ran my credit without even telling me they were nor was it for any legitimate business purpose; just randomly showed up on my Equifax alerts.
I am unable to remedy either situation through their call center as it seems no one can help and continually transfers me around.
______Ticket: # 584244 - Comcast Internet data cap Date: 10/12/2015 6:29:21 AM Received via: Internet City/State/Zip: Tamarac, Florida 33321 Company Complaining About: Comcast ______Description Comcast has begun implementing data caps in the Florida's Broward county. The cap is 300 GB and charges additional fees for data over this limit. This is a way to punish users who want to use other technologies other than the traditional cable for entertainment and education.
______Ticket: # 584245 - Comcast 300gb Data Cap Date: 10/12/2015 6:29:52 AM Received via: Internet City/State/Zip: Miami, Florida 33015 Company Complaining About: Comcast ______Description I have recently gotten a notification from Comcast saying that I have used 90% of my allowed 300GB of data. It has been proven that Comcast has no legitimate reason to have these data caps other than being maliciously greedy. All the customers who don't use over 300gb are paying the same amount when before they had no cap and the few who do go over 300gb regularly are being screwed over by having to pay 10$ for a mere 50gb of data, or you can be scammed more by paying an extra 30$ for "unlimited" data that we should already have with the 100$+ I am already paying for my internet. I think it should be illegal for ISP's to have data caps.
______Ticket: # 584269 - Internet Speed Fluctuates When They Leave Date: 10/12/2015 7:32:39 AM Received via: Internet City/State/Zip: Boston, Massachusetts 02116 Company Complaining About: Comcast ______Description I have had Comcast come to my apartment five times to look at my internet. I pay extra to have faster internet. I would expect that in a 880 square feet apartment that we would have internet work. Every time they come the internet in the back of the apartment works but after a week it goes back to not working. They tell me its overcrowding because I live in the city. I live in the City but it is not an overcrowded area at all. Also how come my internet stops working a week after they leave every time. I can't even get a browser page to open up. My neighbors internet works above and below me but mine doesn't work.
______Ticket: # 584284 - Internet service - not fixed for a year Date: 10/12/2015 7:59:40 AM Received via: Internet City/State/Zip: Pasadena, Texas 77505 Company Complaining About: Comcast ______Description My internet service at home - I am promised by Comcast and what I pay for is 150 mbps speed. The highest I got during the last year is 9 to 12 mbps. Last week, I lost all internet connection and for a week, I have been fighting with Comcast to restore my service. All my bills are paid on time and I was promised for credits and I never got one. My wife works from home and we lost a lot of money. The tech came in on 10/09/2015 after going back and forth and he was unable to fix it. The tech ID is 222090. The tech said that there is something outside and it will be fixed within 1 to 2 days. I still have internet issues. When I called Comcast, they say that there is connectivity from the modem. But, I see a very minor internet flow that doesn't even turn on a laptop or computer directly connected to the modem. The tech also said the same thing. I spoke to Comcast at least 25 times during the one week. I would like this to be fixed immediately and pay for the loss of money that we would have made until its fixed. As of today 10/12. it is still not fixed.
______Ticket: # 584420 - Comcast charging for Data & modem Date: 10/12/2015 9:43:26 AM Received via: Internet City/State/Zip: Sunrise, Florida 33351 Company Complaining About: Comcast ______Description So I was just informed that I now have to pay $30 MORE for the same internet plan I have had for years in order to avoid a "data cap".
I also call into question the data they are reporting I have used. NO WAY did I go over 300GB in 12 days.
Who is auditing this claim from comcast?
They have also been charging me for a "modem rental" or "lease" for a modem I returned months ago. I own my own modem. They have in the past credited me for this yet continue to charge.
______Ticket: # 584446 - Comcast Internet Data Caps Date: 10/12/2015 9:55:44 AM Received via: Internet City/State/Zip: Tucson, Arizona 85715 Company Complaining About: Comcast ______Description I am writing to complain about Comcast's internet data caps that have been implemented on a few select areas around the country. I currently live in Tucson AZ and I am affected by what the company calls a "market trial." Comcast has decided to arbitrarily cap our monthly internet usage to 350GB. Once a customer reaches their cap, they are then charged extra for every 10GB they go over. I have called Comcast on numerous occasions complaining about how this data cap is highly impractical for the average consumer. 350GB is a drop in the bucket in today's world. With online video streaming, cloud computing, and the preponderance of daily tasks now on the internet, 350GB is used up very quickly. On all occasions where I have voiced my concerns to Comcast, the representatives have always given me the canned answer of "we believe these data caps help enhance our customer's overall experience." This couldn't be further from the truth and I am astounded that Comcast truly believes this. I have asked to speak to managers or anyone who can actually do something about my concerns and every time I am transferred to "upper management" who continue to spew even more ridiculous ideas on why their data caps are better for the consumer. My other favorite justification of theirs is that it helps "save internet" so they can meet all the demand. This is horrifically inaccurate and another telling sign of how Comcast is running out of excuses for having data caps. The internet is not a finite resource, there is not a "supply of internet" like a water reservoir where everyone should limit use to save some for everyone else. I sincerely hope the leadership of Comcast does not truly believe this. If anything there could be bandwidth concerns, but data caps would not necessarily alleviate that. People will still use the internet at peak hours even if they have a data cap. I have a cloud computing service that backs up my computer. I have a lot of home videos and photos that I want to keep protected. This service is very normal and millions of others use this. One backup was instantly about 500GB (well over my "consumer friendly" data cap). These data caps are incredibly impractical and simply a way to nickel and dime the average consumer who is already paying a lot of money for internet access. I would instantly change my internet provider but Comcast is the only provider and I am at the mercy of their policies. If I were to drive 30 minutes in any direction to another town or city, these data caps would suddenly disappear. According to my research this "trial" started in 2012. It has now been 3 years, how long is a trial like this allowed to last? For 3 years now Comcast has been significantly affecting millions of their customers who now have to submit to strict internet data caps or pay more and more money to keep the normalcy of average internet usage. In conclusion, these data caps are a dangerous precedent for the American consumer. Data caps are not put into place to protect the consumer like Comcast has told me time after time and instead is simply a way for them to squeeze more money out of their customers. If this practice continues it will only be a matter of time when all other internet providers follow ultimately limiting the access to the internet for all Americans. I have traveled all over the world and not once have I ever encountered data caps like I have with Comcast. There are third world countries that have better internet policies than what Comcast provides. This is unacceptable.
______Ticket: # 584556 - Comcast artificial 300gb data cap Date: 10/12/2015 10:28:46 AM Received via: Internet City/State/Zip: Denver, Colorado 80224 Company Complaining About: Comcast ______Description When I was sold an internet package with Comcast, they never informed me of any data caps on my account. I have paid Comcast in good faith, but they have altered my service contract without my consent and used deceptive bait and switch tactics to exploit me. There is no technical reason to add a data cap to home internet services (as admitted by their executive staff). This is purely a grab for additional revenue and it feels like theft.
______Ticket: # 584575 - Billing: Forced Data Cap Plan Date: 10/12/2015 10:31:56 AM Received via: Internet City/State/Zip: Plantation, Florida 33317 Company Complaining About: Comcast ______Description Comcast has forced everyone in our area to either pay $30 MORE for their plan for pay overages. There was no option to opt out. I already had a plan with them, and they should have honored that plan. Unfortunately, there are no other internet providers in my area that offers cable speed, which I need for my work, so I am muscled into paying for something that I didn't sign up for.
______Ticket: # 584677 - Extremely low internet speeds, paying for 75 MBPS Date: 10/12/2015 11:03:21 AM Received via: Internet City/State/Zip: Miami, Florida 33130 Company Complaining About: Comcast ______Description I recently updated my modem/router to a single-unit "Access Point" that was required by Comcast. After running several internet speed tests and getting avg 8MBPS download time and 3MBPS upload, I decided to do some research into my bill and found I'm paying for 75 MBPS. My internet is now slower than ever with my new gateway and drops out several times daily. Not even wired devices (i.e., Apple TV) receive a strong enough signal to function properly. Comcast CS has reset modem/settings/everything on several occasions and it just keeps getting worse. This is unacceptable.
______Ticket: # 584686 - Comcast/Xfinity Blast data plan internet data caps Date: 10/12/2015 11:06:31 AM Received via: Internet City/State/Zip: Minneapolis, Minnesota 55404 Company Complaining About: Comcast ______Description Comcast will be implementing data caps on all of their plans soon. This is detrimental to the state of the internet service in this country and is a blatant misuse of monopoly powers in many areas. It is criminal to charge 20 dollars an hour over the limit per 15 gb as well.
______Ticket: # 584715 - Comcast Service Date: 10/12/2015 11:14:58 AM Received via: Internet City/State/Zip: Salem, Oregon 97301 Company Complaining About: Comcast ______Description Good day,
I have had Comcast service for nearly two years at my apartment home. When I first contacted Comcast for service I had a very long conversation with a representative going over what I wanted, what the terms were, and what the consequences and benefits to Comcast service would be. During that conversation I was told by the representative that what I was signing up for was their fastest internet, a cable package that was not one of the sports packages as I am not a sports fan, and the home security system. With this I was told the price would be approximately 150 for the first year, increase to approximately 170 the second, and 190 on the third year. I was told that at anytime I could cancel the cable or internet without a charge and without hassle, that doing so would readjust the cost for whatever remained, and that the only thing locked was the security system for a 3 year term. I was told just the security system would be approximately 25-35 dollars a month on it's own, and to cancel that there would be a fee of 150, and the fee goes down as the termination date gets closer. So I signed up in march 2014. December of 2014 I lost my job. Having lost my job I called Comcast to at least cancel the cable and lower my bill. When I called I was told that the first representative had "misinformed" me and that to cancel my cable would require 150 dollars and then everything would be readjusted. At the time I did not have the funds to both pay the bill and cancellation fee so I struggled through things and kept the service I had in full. However, due to this supposed "misinformation" I requested a ticket be submitted to the corporate office and that my original call be listened to. I was told generally this takes 1-2 weeks but I was in luck as they showed I'd be receiving a call back within 48 hours. I never did. September 29th, 2015 My boyfriend moved in with me. He also has Comcast. Approximately 5 days earlier he had called Comcast to switch his service to my apartment home and was told by that representative there would be know problem. However, on September 29, 2015 he received a call from Comcast informing him that they could not transfer service as that would mean there were two modems in one residence and that was not allowed. The representative and my boyfriend went back and forth for awhile about this issue, my boyfriend pointing out there have been several times people we both know have had multiple modems in one house and that we did not wish to cancel mine until his was set up as his job requires internet and he works from home. Finally he just said that I was next to him, wanting to cancel service and he handed the phone to me. This representatives name I did not write down unfortunately. After reexplaining the situation with the representative I said I just want to cancel service and be done with Comcast. At that point the representative advised it would be 500 dollars. I was upset at this point as I was again lied to by this company. The representative apologized after I explained things from the beginning, but said being "misinformed" doesn't matter. I asked for a manager at this point and was transferred to a Manny in escalations for transfers. I told her the story from the top, she apologized, explained her hands were tied, but she would be happy to provide the number to the billing department so they could assist in this issue, but they couldn't transfer because they called us. I took the number and called back in. When I got to the billing department I explained the issue, they went through the sorry and "misunderstanding" explanation again and advised they needed to transfer me to retention. Once transferred to retention I spoke with a Chris. This person was incredibly rude and unprofessional. I explained things to him and his response was to tell me the terms and conditions are on their website (which I have searched for and been unable to locate) and it was my fault that I was lied to . While talking with this person he also got caught lying to me. When discussing the cancellation fees he first stated that yes to cancel the cable AND internet would be 150 dollars. When I finally said fine and that I'd pay the 150 and just cancel cable and internet and keep the home security he said ok thats 500 to cancel. When I confronted him about this lie and asked for a supervisor he refused to get me one, laughed saying he needed to transfer my to home security customer service, transferring me without another word. Next I spoke with a Samoya in home security customer solutions. While explaining things to her and trying to get a manager either the line disconnected or I was hung up on. So I called back and when I got someone I immediately asked to be transferred to home security customer solutions. The last representative I spoke with was Antjuan. I reexplained everything to him, including the previous conversations. He said that there was nothing the company could do about the cancellation fee unless there was a service issue preventing service coming to my apartment home. At this point I was beyond frustrated and upset so I advised I needed to talk things over with my boyfriend and look into things more. My boyfriend spent the rest of that day contacting other internet companies for service finding that only Comcast and Century link service my specific section of town, and we do not wish to have Century link either.
So, the reason I am submitting this is I feel I have been continually lied to and cheated by this company and that I do not believe they have the right to charge me a cancellation fee after everything I have gone to with them. This has been completely ridiculous and stressful. I feel I have been treated worse by Comcast than any other company I have ever spoken with and it is not fair. I hope someone is able to look into this issue and something can be done. To the person who reads this thank you for your time.
______Ticket: # 584722 - Billed for services not installed Date: 10/12/2015 11:18:15 AM Received via: Internet City/State/Zip: Grand Rapids, Michigan 49548 Company Complaining About: Comcast ______Description signed up for internet through Comcast. billed for poor installation and services not agreed upon at time of setup. called 5 times and no response other than we will get back to you. Signed up for $49.99 internet with 75mbps speed. nothing else. Being billed for TV that I don't have. need a credit for the installation or I can bill Comcast for my time to correct the installation.
______Ticket: # 584724 - Comcast-Overcharging Date: 10/12/2015 11:18:30 AM Received via: Internet City/State/Zip: Philadelphia, Pennsylvania 19131 Company Complaining About: Comcast ______Description Comcast double bill in February 2015. Paid past due balance in January and Restarted service in Feb. Paid for the month up front before bill was cut. March receive a bill for 291.04. two months total. Bill should had been 141.00
______Ticket: # 584869 - raise rates without notication Date: 10/12/2015 11:54:56 AM Received via: Internet City/State/Zip: Ledbetter, Kentucky 42058 Company Complaining About: Comcast ______Description Comcast raises rates already in monthly bill cycle without any notification at high rate. Company notifies me to say bill is read or they are charging my credit card.
______Ticket: # 584877 - Comcast Service Complaint Date: 10/12/2015 11:57:26 AM Received via: Internet City/State/Zip: Pasadena, Texas 77505 Company Complaining About: Comcast ______Description On or about July 23, 2015, I requested my comcast internet service be moved from (b) (6) , TX 77505. To this date, October 12, 2015, I do not have internet. I have requested to get out of my contract, but they will not let me out. I am loosing money as I am not able to work out of my office, yet I am paying rent and utilities at this location. I also had to let my assistant go. They claim that they need to get a permit from the City of Pasadena. I have spoken to the supervisor of the City of Pasadena Permit Department Jaime, who informs Comcast has not applied for any permit at this location. I want to be let go out of the contract and reimburse for my loss of business.
______Ticket: # 584933 - Data caps Date: 10/12/2015 12:13:29 PM Received via: Internet City/State/Zip: Tuscaloosa, Alabama 35401 Company Complaining About: Comcast ______Description Comcast has been allowed to establish data caps in our area. This practice is unethical and can only be done due to the lack of competition that can be established.
______Ticket: # 584947 - Data Caps Date: 10/12/2015 12:21:32 PM Received via: Internet City/State/Zip: Sunrise, Florida 33323-1650 Company Complaining About: Comcast ______Description I have little recourse but to pay for the unlimited data cap Comcast has so graciously offered after implementing a 300GB per month data cap. There is no competition in the area that offers high speed Internet. I use DirectTV and Netflix for television service and Comcast for Internet. I feel that because Comcast cable services is losing business though competition it is trying to pass this along to the Internet service where there are no viable options.
I pay a lot more for Internet then many do in other countries and expect that money to go into maintaining it. The total amount of data used has noting to do with congestion or service reliability. That has more to do with 95th% and load distribution, which is why I pay for a speed increase. Say I was to use 90Mbps of bandwidth consistently for the entire month that would total about 338TB of data. What this means is at 1TB a month I come nowhere near fully utilizing a 100Mbps connection. These data caps are abuse of monopoly position to maintain profits.
AT&T highest speed is 6Mbps in my area. Version FIOS not available FPL FiberNET does not provide service to residential areas.
Current Comcast Internet plan - 105 Mbps down 20 Mbps up $67 base Internet service $46 speed increase $30 unlimited data cap Total $143 per month.
______Ticket: # 584956 - Comcast is strong arming customers with Data Caps in areas with no competition. Date: 10/12/2015 12:26:43 PM Received via: Internet City/State/Zip: Miramar, Florida 33025 Company Complaining About: Comcast ______Description Comcast is doing a "Trial 300GB Data plan" in certain areas.
The areas they are focusing on are mainly with little or NO competition for other providers.
The main focus is to discourage customers from using streaming media as a replacement for their absurd TV Cable plans, in addition to getting free money out of customers that already have existing plans.
They are leaving me with the option of:
* Adjusting my lifestyle to deal with their data cap. Laughable in this day and age.
* Switch provider too... No one. I have no viable alternative currently. So it's them or no internet.
* Pay them what they are asking.
At this point unless something is done I have to suck it up and shell out the extra money on top of the over priced bill I have to pay to maintain my normal lifestyle.
This is plain theft at this point in my opinion. The internet isn't something for one company to "own" and use to abuse people living in their provided areas.
Something HAS to be done about this.
______Ticket: # 585009 - Customer service Date: 10/12/2015 12:49:01 PM Received via: Internet City/State/Zip: Hollywood, Florida 33020 Company Complaining About: Comcast ______Description I called comcast for assistance with moving my service to a new address I was told they could not find my address and that someone would call be back after they add it in the system its been three days and no one called back. When I call back in I waited on hold for 30 minutes with speak with someone and when the advisor came on the line she took my account info and asked if i wanted to make a payment when i said no she hung up called back for a second time ad was greeted by a very rude advisor that acted as if i was eb messing up her day she did the same thing asked for my account number when I give it to her she asked if i wanted to make a payment when i said no she as well hung up on me. This is unacceptable and unprofessional
______Ticket: # 585085 - Repayment for Non-Working Internet Date: 10/12/2015 1:11:39 PM Received via: Internet City/State/Zip: Tallahassee, Florida 32303 Company Complaining About: Comcast ______Description I have previously made a complaint on the company Comcast for not fixing their services to my home. The Ticket # is 396509. Since the complaint they have fixed the issue after 16 months of working to get the issue resolved. As a result I have requested to speak to someone about getting compensated for the time that we had not had internet. After speaking to 3 different representatives on the automated system and them promising that they would put in the request and have someone reach out to me within a couple of days, I have yet to receive any communication with any individual. It has been 4 months. During these 4 months I have made several attempts to contact the executive customer representative, Olga V., leaving many messages and receiving no communication about the issue.
I am filing a complaint to have a representative contact me about my issue of not receiving internet for 16 months and how they are going to credit my account for those 16 months.
Thank you,
(b) (6)
______Ticket: # 585176 - Comcast billing issue Date: 10/12/2015 1:39:52 PM Received via: Internet City/State/Zip: Lithonia, Georgia 30058 Company Complaining About: Comcast ______Description In April of this year, we downgraded our service to internet only for what was supposed to be 44.95 a month. With modem rental, that brought our bill to over $60.00 a month. We recently purchased our own modem and after reviewing our bill more carefully, I noticed that since April we were being charged and extra $10.00 per month for something called "blast" that we NEVER authorized. I called Comcast and brought the issue to their attention, and was told I was right, and I would receive a $60.00 credit back on my next bill. Well, that never happened. So I called back to see what the problem was, and was told that I could not get the credit because it was part of my package, which is a lie! All of a sudden because we decided to buy and use our own modem is when they make up this story about the extra charge being part of the package. If the 10.00 extra was really part of our original package, then why would it be an extra charge instead of part of the original price. So, NOW they tell me that I would not get my $60 credit and they made me sign up for a different package for the same price as I THOUGHT we originally signed up for. They lied and I just want what is fair!!
______Ticket: # 585185 - Monthly Comcast issues Date: 10/12/2015 1:42:01 PM Received via: Internet City/State/Zip: Champaign, Illinois 61821 Company Complaining About: Comcast ______Description For roughly 6 months we have had to call Comcast Customer service every month because they cannot process our payment. We receive 0 notifications via the email we have repeatedly told them to send it to. The only way we catch it is we diligently check our accounts month by month.
For 6 months in a row we've been charged a late fee. For 6 months in a row we have had to call and get the fees waived. For 6 months in a row we have been promised this would be the last time.
The reason for this error was supposedly on our end. This was patently false, as the card in question was used almost daily at various locations without issue, as well as used for other automatic payments....again, without issue.
These issues came to a head last month when Comcast cancelled our service unexpectedly. When we called, of course the problem had returned. They weren't processing our payments, weren't sending the emails to the email we repeatedly told them to send it to, and weren't delivering on any of the promises they gave us.
At this point they claimed our bill was roughly 200 dollars. We begrudgingly paid this amount even though it wasn't our fault. We were then promised that our next month's bill would be 30 dollars.
When we checked our account last week, we were surprised for 2 reasons. 1 was because the money actually came out, and 2 because the amount taken was triple what was promised.
If we had any other legitimate options in our town we would have cancelled months ago, but unfortunately we are stuck with Comcast. We have spent hours upon hours on the phone correcting errors made by Comcast. They are habitually inept and unhelpful. We don't know what else to do at this point, and an FCC complaint is our best hope.
______Ticket: # 585239 - Xfinity (Comcast) breached contract Date: 10/12/2015 2:00:27 PM Received via: Internet City/State/Zip: Boulder, Colorado 80303 Company Complaining About: Comcast ______Description I signed up for a one-year cable service contract with Comcast last May, which included access to Xfinity's wifi network. However, on Oct. 6, Comcast decided to discontinue my xfinity wifi access. Wifi access is no longer available at my current tier of service.
______Ticket: # 585292 - Continuous Billing from Comcast for services that were ended years ago Date: 10/12/2015 2:21:20 PM Received via: Internet City/State/Zip: Nashville, Tennessee 37206 Company Complaining About: Comcast ______Description About 2 years ago (November 2013) we, Anode, Inc. (commercial), switched from Comcast's Business Internet (cable modem) to their Metro E Fiber internet (Comcast Enterprise). Thus, the Comcast Business Internet service was ended and the related equipment was returned at that time and the Metro E Fiber internet commenced. Since then, the automatic monthly payments of $155.40 have errantly continued to be debited from our bank account for the old service. We have now called Comcast at least 5 times to get this corrected including 3 ticket numbers and getting hung up on twice after being on the phone with them for 30 min to an hour. In the most recent call, they blatantly said "we are going to disconnect this call" and hung up with no reason or call back number given. With that said, nothing has been taken care of. They have said they were going to end the monthly auto payments of $155.40 and credit all the months that we were errantly billed for to our newer Metro E Fiber account. The only thing that has happened is we recently received a paper bill containing additional charges. Most of which is charging us for "unreturned equipment" (about $900) which was in deed returned back at the time the old Comcast Business internet was ended. In summary, besides the obvious customer service problems which we all know Comcast has, we are mainly concerned with getting credited for all the payments we made for service that was ended and making sure these auto payments do not continue. We have done everything we can do to talk to them and get confirmation that they will take care of it, but they are not following through. Nor will they give us to a person that has the power and care to get it done. Calls to Comcast: 1. 6/29/15 Ticket # CR477677606 2. 7/15/15 Ticket # CR483745278 3. 8/13/15 Ticket # CR493966365 4. 9/10/15 - Hung up on after 20 min 5. 10/6/15 - Hung up on after 30 min
Old Cable Internet Account Info: Anode, Inc. Acct #: (b) (6)
New Fiber Internet Account Info: Anode, Inc. Acct #: (b) (6)
______Ticket: # 585301 - Comcast Customer Guareentee Date: 10/12/2015 2:24:38 PM Received via: Internet City/State/Zip: Lithonia, Georgia 30038 Company Complaining About: Comcast ______Description I have had several missed appointments, over charging of fees and I have been billed for days of service that I didn't even have. I want my account balance corrected and I have gone though several channels to get this resolved to no avail! They have an incorrect past due balance on my account and want me to pay the wrong amount upfront to receive a credit to the account next month? Thats insane. My bill has increased every month despite a set price given of $119.00 monthly Its now up to $143.00 per month in incorrect fees and unknown charges.
______Ticket: # 585315 - Double charging and High rate gouging Date: 10/12/2015 2:29:00 PM Received via: Internet City/State/Zip: Joliet, Illinois 60432 Company Complaining About: Comcast ______Description Charge of 10.00 per month for faster internet service. I didn't ask for faster internet service. My bundle includes internet service. Will not remove the 10.00 charge per month beside the internet charge in bundle for the Blast! internet service. The letter that was sent out in the billing said nothing about being charge 10.00 per month for this service. If I have the bundle, why am I being charged again. Asked Charles rep#74202 to remove the charge, he wasn't able to do it. Asked Charles for lower package, wasn't able to do it, however; new customers in my area receive the same package for 109.00 per month. This is price gouging. Asked for a manager, Keith #23788 wasn't available and to this date I have not received a call back from the manager. All of this happened on 10/10/2015.
______Ticket: # 585359 - Comcast Customer Complaint Date: 10/12/2015 2:48:22 PM Received via: Internet City/State/Zip: Southaven, Mississippi 38671 Company Complaining About: Comcast ______Description We decided to switch from ATT DSL Internet to Comcast Xfinity due to all the referrals that we were receiving.On 8/5/15 the nightmare with Comcast began……We spoke to a representative who instructed us to order the self install kit. Once we received it a couple of days later and tried to installed we were informed that a technician would need to be sent out. We also had opted to try Comcast’s Alarm service which was ordered and an installation date was set-up. Internet technician shows up 2 weeks later and states that someone would need to be sent out to install a line underground and that he would call in the order. A week passes and we hear nothing. Call in to Comcast and wait the normal 30 mins + to speak to a representative. Customer Service representative tells us that there is no order or appointment set-up for the underground line to be installed. She also assures us that we would be up and running once the line is installed. So she proceeds to set it up…No surprise we have to wait another almost 2 weeks. Oh yea and she also explains that the alarm system installation was cancelled automatically because we had no internet service yet and that we would have to call back in and re-order the alarm services after internet is working. Also note that I tell the rep. that we have received a bill for 2 months of service in which we’ve had NO service. She tells me to call back in once the internet is hooked up to receive a credit. When the technician comes to install the line underground, which is a Saturday, there is no knock on the door or note left saying that the installation took place. So I attempted to use the internet since the rep. assured us that once the line was installed that we would have working service. Nothing.. I wait until that Monday to call in and the representative says that a internet technician would need to be sent out to the house again. Technician shows on 9/14 to hook up our internet. First of all, he hooks it up in the most inconvenient place in the house which is the attic. However, it works finally so we don’t complain. The next day I call in to get the credit and re-order the alarm services. The rep. gives CR# CR506430014 to confirm that she did indeed credit the account. I speak the with alarm rep. and they explain everything that we would get with that service which would include a camera, door and window sensors, kepads, and touch screen pad. The first appt wasn’t until 10/10. Technicians show up on 10/10 and the only thing they do is install 2 door sensors and a touch screen pad that just plugs in the wall. We already had an alarm system installed and had more coverage that just doors and a loose keypad screen (which is just tacky). When asked the technician explains that we don’t need anything else. So I call in to Comcast today which is 10/12 and the alarm rep. verifies that the technician was suppose to install other items and that they should have set-up our installation as a take-over. So she proceeds to schedule another installation and low and behold she says she can’t because we have a past due amount on our account. She transfers me to cust rep. ID# 7YU and he explains for some reason the credit that the rep. did on 9/15 wasn’t shwoing up. He proceeds to issue another credit and explains that we still owe $44 and some change for services 9/10 thru 10/10. After all we’ve been thru it seems that we wouldn’t owe anything because we haven’t even had services for a month yet, but okay fine. He then tells me that I have to wait 48 hours for the credit to process before I can call back for the alarm reps to schedule a technician to come back out and fix the botched up job the previous technician performed. At this point, I’m beyond upset and just frustrated and ready to sever all ties with Comcast. I ask to speak with a manager/supervisor to express my complaints. Customer Service rep tells me that I can’t speak with a manager because they are busy on the phone with other customers. So I say as a new customer they don’t even have time to take my complaint? He then says I will create a ticket but you will have to wait for a long period of time. So I decide to write a letter instead. Oh yea I just logged on my online account to get dates for this letter and notice that I have an additional $60 charge, with a total of $170. Keep in mind that we’ve only had internet service since 9/14 and alarm system since 10/10. I decided to take the time out of my busy schedule to write this letter to inform Comcast Corporate of the horrible experience that we have encountered and for some action to take place.
______Ticket: # 585362 - Comcast Internet Disconnect Service Date: 10/12/2015 2:49:22 PM Received via: Internet City/State/Zip: Ponte Vedra, Florida 32081 Company Complaining About: Comcast ______Description I called Comcast to inquire about their vacation plan in order to receive information about pricing 4 to 5 months ago. During that conversation I never said that I wanted to put my internet service on the vacation mode but it was put on vacation mode without me knowing August 2015.
I called to cancel my internet service in August 2015 and was told that I would have to wait 1 week for them to take me off of the vacation plan in order to cancel my service. On August 23, 2015 I called again and cancelled my service. I was told that I had been over billed and would receive a check of $32.39 in the mail.
I checked my mailed statement and noticed that my over billed amount had dropped to $19.00 so I called Comcast to know why my repayment amount had been dropped. I was told by their customer service department that it was just excess pro rated charges from the month of August. I also inquired about when to expect to receive the $19.00 check and was told 4-6 weeks from cancellation.
At the 7 week mark today October 12, 2015 I still had not received my check so I went online to see the status of my service. I then realized that my refund had dropped to $13.00. I then looked at the statement and realized they never cancelled my service and still have me listed under the vacation plan.
Today I called Comcast to have them send the check and cancel my service finally! Four hours later I checked my online account and they have a scheduled appointment for a technician to come October 30th, 2015 to install NOT cancel their service.
I need your help at FCC to deal with Comcast's dishonest service. I will never use them again and I am extremely frustrated by having to call multiple times over the span of 3 months to simply cancel their services.
______Ticket: # 585392 - Charges on Billing Statement Date: 10/12/2015 3:00:52 PM Received via: Internet City/State/Zip: Sacramento, California 95818 Company Complaining About: Comcast ______Description I signed up for internet services with Xfinity on September 18th. The customer representative I spoke with on the phone said he would be able to give me the Performance 25 Internet Package for $29.99/month for 12 months without a contract. I have my own modem and my apartment is Comcast ready so I did not need or request a modem nor did I need a technician to come to my apartment to help me set up services. The representative said that our call was being recorded to ensure I would be able to keep the $29.99 pricing for internet.
I receive my first online statement from Xfinity on September 30th for $40.84, which does not reflect the $29.99 that was originally agreed upon. I saw an extraneous charge for a Wireless Gateway that I did not request, for which I called to have the discrepancy taken care of on September 30th. I also spoke with the customer representative over the phone about the line item for the internet package to be $39.99 instead of the agreed upon $29.99. The representative stated that she saw that my internet is supposed to be $29.99 and not $39.99 so she said she took care of it and said the billing would be updated.
I log onto my account on October 5th and my statement will has not been updated and my balance still states $40.84. I call Xfinity and the customer representative is in agreement with me that my internet package should be $29.99 and that on her end of the computer she sees my balance to be $30.36. She states that the representative on September 30th had in fact adjusted my billing to $29.99 and that it would take a few days to update the system on my end.
I log onto my account numerous times throughout the week and my balance still states $40.84. On Friday, October 9th, I log on to see nothing has changed. I connect with a customer representative online through the Xfinity Live Chat. I speak with three different agents on this matter. Every one of them say that my billing should be $29.99 and that it would take a few business days to update. My charges online still state $39.99 for the internet package. I have printed the chat for reference.
Today is the 12th of October and I spoke to someone from Xfinity about this first on September 30th. It has been several business days since and my online statement has not been updated. It appears no one is able to assist me in this matter as everyone keeps telling me that it will take time for the system to update "on my end" but my bill is due today and I am afraid if I pay they will take it that I am agreeing to the charges (which I do not) and it will become more difficult to get credited and to change the internet package from what they want to charge me ($39.99) to what was agreed upon ($29.99).
______Ticket: # 585399 - Comcast Data Caps Date: 10/12/2015 3:02:35 PM Received via: Internet City/State/Zip: Elizabethtown, Kentucky 42701 Company Complaining About: Comcast ______Description I recently determined my household was part of Comcast's new 300GB data cap plan. My first complaint is that to my knowledge Comcast never directly communicated to me that my data usage was capped now and that I would be charged extra if I go over that limit. I find that completely unacceptable that the terms of my data plan can be changed without any sort of direct notification. Secondly, at the current time Comcast provides no way for me to monitor how much of my data I've gone through. I have tried several times in the past few days to view my data usage on Comcast's website and every time the website states that function is unavailable. Again, I question how a company can chose to limit my data usage and then not provide a reliable way for me to monitor said usage.
______Ticket: # 585430 - Comcast slow speeds, original ticket number 460029 Date: 10/12/2015 3:12:52 PM Received via: Internet City/State/Zip: Cottontown, Tennessee 37048 Company Complaining About: Comcast ______Description This is my second filing. My problem was promised by Comcast to be completed by mid-September at the earliest and for sure by the end of September after the FCC complained. It is now October 12th and the problem is still not resolved. The customer service person that contacted me will now not return my calls. Can you please re-open this ticket and make them fix my problem?
Thank you, (b) (6)
______Ticket: # 585496 - Unresolved Internet problems with Comcast Date: 10/12/2015 3:30:48 PM Received via: Internet City/State/Zip: Collierville`, Tennessee 38017 Company Complaining About: Comcast ______Description I filed a complaint against Comcast on August 28, 2015 (Ticket 498020). After that I received several calls from Comcast as to what they were doing to resolve the issue. Then on Oct 1, 2015 I received an email from the FCC stating that my case had been closed because Comcast had responded concerning the case. I wanted to let you know that the issue is still ongoing and I am consistently getting slow response and about 30-40Mbs throughput. I pay for 105Mbps service but have not gotten that much throughput in the past 2 months or more. So I am opening another complaint to see if Comcast can get this resolved.
______Ticket: # 585509 - Comcast in detroit Date: 10/12/2015 3:35:35 PM Received via: Internet City/State/Zip: Detroit, Michigan 48202 Company Complaining About: Comcast ______Description This is the second or third time I have had to complaine through the fox regarding COMCAST. After filing my initial complaint COMCAST contacted me and we discussed a solution-upon waiting for a return call from the executive customer support person, dean, my complaint was closed out without being resolved. Dean then tried to contact me again and was unsuccessful in solving the problem. I have tried to reach dean on a number of occasions over the past month and he has not answered or returned my call when I leave a message. Now my service has been turned off and I am without-I keep trying to reach out to COMCAST but no one will answer my call. Please help!!!!
______Ticket: # 585551 - Internet service in my neighborhood - (b) (6) , Suwanee, Ga Date: 10/12/2015 3:49:34 PM Received via: Internet City/State/Zip: Suwanee, Georgia 30024 Company Complaining About: Comcast ______Description A while back there were 2 internet cable providers until Comcast bought out Charter Communications. Now Comcast is the only internet cable provider. I do not consider satellite or phone line connections to be competition to Internet cable because one cannot stream video over those services. Since Comcast bought Charter, they have a monopoly on internet service in this neighborhood. And they treat their customers like they have a monopoly by raising prices at will. Why were they allowed to create this neighborhood monopoly? I'm disabled on a fixed income and I have watched my bill double in the last year or so. There are competitors in adjacent neighborhoods, but they aren't coming here. Can anybody help me please?
______Ticket: # 585634 - Internet speeds slower than paying for Date: 10/12/2015 4:27:44 PM Received via: Internet City/State/Zip: San Jose, California 95134 Company Complaining About: Comcast ______Description I'm currently on the 150/10 plan from Comcast, and the speeds I am getting are still below what I'm paying for. I am wired directly into the modem and using their speed test website, so I have ruled out every possible technical issue. This is frustrating because the one time I have gotten what I've paid for, has been during the very early morning. All other times the speed is below-satisfactory. Along with that this is now my second complaint I am having to make.
______Ticket: # 585656 - Download speeds do not meet requriements Date: 10/12/2015 4:39:42 PM Received via: Internet City/State/Zip: Urbana, Illinois 61801 Company Complaining About: Comcast ______Description I pay $30 a month for performance internet, which is 25 Mbps, but I have done multiple test speeds and they are no where close to that! I barely get 2 Mbps and I am very upset! Why pay for 25 Mbps when I am only getting 1.5????
______Ticket: # 585672 - Comcast's imminent data caps Date: 10/12/2015 4:43:11 PM Received via: Internet City/State/Zip: Hopkins, Minnesota 55343 Company Complaining About: Comcast ______Description This issue hasn't reached my area yet, but my ISP, Comcast, has indicated that it plans to impose a data cap nationwide in the next few years: http://www.pcworld.com/article/2155286/comcast-exec-says-bandwidth-caps-for-all-to-return-within- five-years.html
Since I cannot vote with my wallet, the only recourse I have is to raise this issue with the people tasked with regulating Comcast. I hope that raising this issue will help stop it before I actually have to deal with it myself.
I am a Comcast subscriber because they are the only ISP that offers broadband in my residence. My monthly usage is well over 300 GB because I choose to use my connection to stream video rather than watch cable TV.
There is no technical reason why Comcast should be imposing data caps on their customers. If congestion is a problem, and there is no indication that it actually is, they are more than capable of performing load balancing or throttling heavy users when the network is under stress. I have no problem with my connection slowing down when usage is heavy. Instead, Comcast is forcing me to do my own restricting of my usage all the time, even when the network is idle, and will penalize me if I fail to do so perfectly.
This is, plain and simple, a money grab. Effectively, they are forcing some of their customers to pay a higher bill for no reason other than that they can. How can a business possibly get away with making their customer's experience even worse than it already is and charging them more for it? Because we have no choice. We are helpless because Comcast has a monopoly over us.
I will switch my connection to a competitor in a heartbeat, just as soon as one is actually there. Right now there is effectively nothing. After reading about this cap, I researched my alternatives, and there is exactly one -- it offers 3mbps at most, for $30 a month. This is not acceptable for even the lightest Internet user, let alone a household that is running into data caps. For a 45% savings in my bill, I would get 3% of the speed that I get now.
Other utilities do not work like this -- imagine if the water company imposed a water limit and charged overages, all in the name of a water shortage that doesn't exist? No one would stand for this, and regulators would put an end to it. We are in this exact situation with ISPs. The Internet has all the hallmarks of a utility, even if ISPs don't want to admit it, and they need to be regulated, especially when they do not compete in most areas of the country.
______Ticket: # 585689 - COMCAST Monthly Data Cap on Home Internet Date: 10/12/2015 4:47:55 PM Received via: Internet City/State/Zip: Miami Shores, Florida 33138 Company Complaining About: Comcast ______Description I entered a contact with COMCAST three years ago. There were no restrictions on the data usage. I received a notification from COMCAST which reads as follows: “An important update about your XFINITY Internet service,” the email reads. “We’re writing to let you know that we will be trialing a new XFINITY Internet data plan in your area. Starting October 1, 2015, your monthly data plan will include 300 GB. We will also trial a new ‘Unlimited Data’ option that will give you the choice to purchase unlimited data for $30 per month in addition to your monthly Internet service fee.”
I feel that I am being forced to pay more for the same services. The quality of the service has not increased. I am forced to pay more for the same service.
______Ticket: # 585693 - complaint about internet billing/services Date: 10/12/2015 4:51:13 PM Received via: Internet City/State/Zip: Key West, Florida 33040 Company Complaining About: Comcast ______Description I recently became one of the victims of the Comcast data cap trial service in south florida. I was not informed of this data cap until the 12th of October. (after i used 90% of my available data.) I tried to download data usage meter from comcast website, it would not install on my windows 8.1 pc. 300gb is an extremely small amount of data for a working household that has been unlimited for years. This is basically price gouging, Comcast has figured out a new way to charge us for something we were already paying for by metering it and deciding what they feel is 'average usage' of bandwidth. I would equate this to a gas station deciding you have to pay 1$ a minute to use the gas pumps on top of the gas you are buying...i think, thanks for your time.
______Ticket: # 585734 - cable/internet company options Date: 10/12/2015 5:04:47 PM Received via: Internet City/State/Zip: Margate, Florida 33068 Company Complaining About: Comcast ______Description My complaint is that Comcast is the only cable/internet company available in my area. Why? I can drive up the road five minutes away, and those neighborhoods have options. Why does this company have a MONOPOLY in my neighborhood? Why do you allow them to have a MONOPOLY in my neighborhood?
______Ticket: # 585792 - Comcast Data Cap Date: 10/12/2015 5:27:24 PM Received via: Internet City/State/Zip: Nashville, Tennessee 37216 Company Complaining About: Comcast ______Description The 300 GB plan offered by Comcast is unreasonable and there aren't any other viable options for my house. They do not even have a next tier. Data caps on home internet usage should be a thing of the past. They are gouging my bill to an exorbitant amount that I cannot afford.
______Ticket: # 585993 - COMCAST ABUSE OF SERVICE AND MISREPRESNTATION Date: 10/12/2015 6:55:26 PM Received via: Internet City/State/Zip: Houston, Texas 77025-4225 Company Complaining About: Comcast ______Description This company is an abomination. Reading online I am hardly the only dissatisfied customer of this company, yet they continue their abusive practices due to the fact that no-one does anything about it.
This company charged me for a $70 unauthorized service call, and I received the bill was I was out of the country. When I returned and had the chance to have hours of my time wasted on the phone, I made an attempt to contact them to reverse this unauthorized charge. I was advised by Level 1 and Level 2 billing support "the company does not address charges older than 60 days".
Meanwhile, I asked them to provide evidence of where i had agreed to a charge from THEIR COMPANY for sending technical support for a faulty installation, a charge which I never authorized, was never disclosed, and furthermore, the issue wasn't even resolved.
I was advised by them that they do not need to disclose anything to me, and I should have a nice day, and then they hung up the phone. This is after HOURS of wasting my time.
______Ticket: # 586018 - Comcast Cap Date: 10/12/2015 7:10:21 PM Received via: Internet City/State/Zip: Garnet Valley, Pennsylvania 19060 Company Complaining About: Comcast ______Description You and I both know that a 300 gb internet cap is unreasonable and the only reason Comcast is doing it is to stop Netflix so people have to pay their outrageous prices for cable. Please, for the sake of capitalism and every Americans peace of mind, do somethings about this terrible monopoly with ISP's and cable providers. I'm sick and tired of it.
______Ticket: # 586082 - Comcast failed to honor their word and then denied making the promises with billing credit Date: 10/12/2015 7:56:17 PM Received via: Internet City/State/Zip: Davie, Florida 33328 Company Complaining About: Comcast ______Description My family had a terrible experience with the move to Comcast for telephone, cable, and internet service heralded by 11 days of ZERO service. When we finally got service (which took dozens of hours of calls and home visits), I needed to purchase a wireless signal extender because the promised wifi signal was unusable. I was assured that (a) I would get a $10/month credit for 1 year, (b) I would get three consecutive monthly credits of $60 to pay for my extender, and (c) I would get a $60 rebate followed by one year of $20/month credit to make up for the poor service. Last month, we received the two $60 credits, but this month, no credits have been given. When I contacted Comcast, I was told there are no other credits in the system. I asked to speak with a supervisor, and after 51 minutes, I was told a supervisor would call me within 2 hours. That was 10 hours ago. This is the third time they have failed to return a call. I have names and dates of most people with whom I spoke over the past 8 weeks, so if they review their recorded messages, my truthfulness will be evident.
______Ticket: # 586187 - Comcast Data Cap Date: 10/12/2015 9:02:27 PM Received via: Internet City/State/Zip: Fort Lauderdale, Florida 33312 Company Complaining About: Comcast ______Description Received Oct. 1st a email stating that effective Oct. 1st that I am going to be charged for overages on data over 300gb in a month. This can't be legal
______Ticket: # 586190 - Overcharging and Disconnection Date: 10/12/2015 9:08:47 PM Received via: Internet City/State/Zip: Savannah, Georgia 31410 Company Complaining About: Comcast ______Description Today my service was disconnected supposedly on returned payments. My father made a payment for $841 in August I got a certified letter from SunTrust today that the payment was made and not returned. I was charged again in September so I made the payment because I work from home and either was hung up on or not helped. Now today I am told payments were returned. I called the bank and was told that the payment was not returned. I went to the bank and got a copy of the statement and notarized letter saying there was no return. I went to the location on Victory Drive in Savannah. Spoke to the manager who said it would be taken care of and nothing. I work from home and will lose my job without service. At this point $1846 has been paid with no credit on the account reflected. It's been horrible service since signing up it took a month for a technician to come not set up everything correctly and kick my dog. Then be charged for two service visits.
______Ticket: # 586204 - Comcast overbilling Date: 10/12/2015 9:24:12 PM Received via: Internet City/State/Zip: Los Gatos, California 95030 Company Complaining About: Comcast ______Description Comcast billed $10/mo for years without our knowledge or consent. When asked to remove the charge and refund the money over the previous 5 years, they only refunded $54.
______Ticket: # 586216 - Comcast Data Usage HTML Injection + Slow Speeds Date: 10/12/2015 9:29:42 PM Received via: Internet City/State/Zip: Miramar, Florida 33023 Company Complaining About: Comcast ______Description Due to the new data usage plan (or data cap) that Comcast has implemented, whenever a user nears this cap, a pop up is injected into the web browser saying "you are x% of your monthly usage." Ever since this pop up has appeared, my internet connection has slowed to a great deal. I opted in to the $30 unlimited data plan to negate this pop up and due to the fact that I use 700+ GB of data as I do alot of broadcasting on Twitch.tv. Today, while using Hulu and Netflix, I was getting absolutely slow load times on my laptop and XBOX One. I ran a speed test and to my discovery, it said that my geo- location was in the middle of Missouri/Oklahoma. When I checked tonight, it said the same thing. I called Comcast's Data Security team and shortly after calling them about my issue through their lowest tiered department, my geolocation had been set back to Florida, but kept going back and forth between the two locations. The representative told me that she had to transfer me to Tier 2 service. I was then told that my IP address was previously leased to someone in Oklahoma and that they had received numerous complaints about this, and that I also had to deal with the popups until my unlimited plan kicks in next month. My speed issue was never addressed by the representative that I mentioned and he was fast to get off of the phone.
______Ticket: # 586242 - Comcast 300gb Data Cap Date: 10/12/2015 9:57:34 PM Received via: Internet City/State/Zip: Biscayne Park, Florida 33161 Company Complaining About: Comcast ______Description Good evening,
I was recently alerted that Comcast will be enforcing 300GB data caps beginning the first of this month. I, along with my roommate, are what you might call "Cable Cutters". While we still pay for Cable TV from Comcast (which we do not use, however purchased because doing so made our monthly bill "cheaper") our main use for our services provided by Comcast is for the internet. The newly implemented datacaps are insulting and unfair, basically punishing those who do not opt for television services. Comcast is already one of the most loathsome companies to be forced to deal with and I was truly unsure how they could make it worse, however they have greatly succeeded. I know the FCC was already watching them with regards to the datacap program and it was ruled "illegal", however Comcast is operating this change under a "Testing Basis". This is just a slimy way to get around YOUR ruling and should not be enforced. I doubt this complaint will get me anywhere but square one but it seemed defeatist to not at least try to reach out and see if the people have an ally against Cable Megacorp abuse like this. Any help, advice, comments, or questions are truly truly appreciated. Thank you so much for your time, have a great rest of your shift!
______Ticket: # 586255 - Data cap Date: 10/12/2015 10:12:24 PM Received via: Internet City/State/Zip: Woodstock, Georgia 30188 Company Complaining About: Comcast ______Description I have been a Comcast customer ever since I started living on my own. Currently, I am still a Comcast customer, but not by choice. I have no other internet provider available to me and am forced to use Comcast's internet service. The data cap is absolutely ridiculous for those of who stay at home, have children that enjoy Netflix and Amazon Prime services to view shows and movies. The few hours that I get to myself at nighttime, I like to sit back and watch my shows. Unfortunately, I can only watch so many before I have to start worrying that I am nearing my data cap of 300gb. It's bad enough that Comcast's customer service is poor, but to also add the fact that they are controlling our viewing pleasures is another huge disappointment. I am a paying customer and am paying a ridiculous amount of money to a company that seems to think they can limit what my family and I watch.
______Ticket: # 586337 - Unauthorized Charge Date: 10/13/2015 12:34:53 AM Received via: Internet City/State/Zip: Oakland, California 94610 Company Complaining About: Comcast ______Description I am part way through a 2 year pricing agreement with Comcast for internet service. On my most recent bill, they added a charge for a Service Protection Plan that costs a net of $2.97 per month ($4.99 with a $2.32 discount). I never asked for this service nor have I ever approved of this charge. This is a completely unsolicited addition to my bill. If this is not illegal, it should be.
______Ticket: # 586359 - Comcast Data Cap Date: 10/13/2015 2:04:08 AM Received via: Internet City/State/Zip: Anon, Tennessee 37148 Company Complaining About: Comcast ______Description Hello,
My complaint is that the internet service data cap “trial” imposed by Comcast in Middle Tennessee and elsewhere is unwarranted and unfair to consumers.
In today’s increasingly connected world people are consuming more data than ever. We don’t go to the store and rent VHS tapes or DVDs these days. We turn on Netflix. When we want to play a video game we download it from Steam or from the Xbox/PlayStation Store. We stream music all day instead of turning on the radio. We watch higher and higher quality videos on YouTube. We use Facebook and Twitter and endless other forms of social media. We consume data in a way that has become central to our daily lives.
This all requires infrastructure. Infrastructure that consumers pay for both through service fees and in taxes that fund government subsidies (which are notoriously abused by cable companies). The argument from the ISPs is that the vast majority of users never come close to hitting data caps. And that so-called “super-users”, someone who is fully exploiting their connection 24/7, use an inordinate amount of data. Impacting the service of other customers. This might be true. However what is more likely is that data caps are simply a form of cost control so that companies like Comcast can claim to provide fast service without having to invest in the infrastructure needed to fully support it. Thereby increasing profits.
Why would Comcast not specifically target these super-users instead of arbitrarily setting such a low data cap that is obviously impacting more and more households every day. How many families have to needlessly quarrel or have their productivity impacted over something as seemingly trivial as an Internet Data Cap?
To avoid the wrath of regulators Comcast calls these data caps “Trials” when in reality the “Trial” in my area has been in place for many years. That’s not a trial. That’s a service restriction they don’t put in bold print in the commercials.
The amount of data that goes over a network is a trivial expense if that network is already operating. It does not actually cost Comcast appreciably more money to give their customers more data. Yet they charge significant fees for blocks of data.
Again, companies like Comcast say that most consumers never reach these caps.
But how up to date is that information? How rapidly is that changing as more and more we stream every aspect of our lives? How many families or large households with multiple internet users are being classified as super-users and disproportionately and unfairly impacted by data caps? I can’t answer those questions. Only Comcast can.
If this is really about overall network health for ISPs a much more reasonable solution would be increased throttling of bandwidth during peak hours. And targeting of true super-users instead of regular people just trying to get what they pay for. Regardless. Data caps should either be removed entirely or vastly increased to several times what they currently are. With a mandatory increase every year as consumer needs continue to grow.
There are numerous other issues with how ISPs and cable companies operate. But this restriction is driven by profit and not by technical necessity. Calling it a “trial” is a complete lie. Regulators need to step in.
Thank you for your time.
I am withholding personal information due to fear that Comcast will retaliate. And I need my internet service for my job and livelihood.
______Ticket: # 586411 - XFINITY DATA CAP BEING IMPOSED Date: 10/13/2015 6:53:56 AM Received via: Internet City/State/Zip: Oakland Park, Florida 33308 Company Complaining About: Comcast ______Description I've had comcast / xfinity for five years. I have always exceeded 500 gig traffic per month, this is a matter of record within comcast logs. I am not being threatened with additional fees and overage charges for exceeding 300 gig. Comcast has increased my 'speed' twice, and even upped me to 120MB /sec. These increased speeds serve to allow for increased bandwidth usage. The predatory tactics of comcast / xfinity are similar to a drug dealer giving away product to establish sufficient future demand. This new fee comes subsequent to my agreement to a two year service plan.
______Ticket: # 586437 - Comcast Complaint Date: 10/13/2015 7:32:34 AM Received via: Internet City/State/Zip: Philadelphia, Pennsylvania 19116 Company Complaining About: Comcast ______Description Comcast account number is: (b) (6)
Let me start with a timeline. Our Comcast Xfinity Internet service stopped working 10/6/2015, approx 3am.
Wednesday 10/7/2015 a Comcast technician came out to our apartment. He checked everything and his conclusion was the cable line going into the floor in our HVAC closet to outside was the culprit. While he was there, he called and scheduled a service appointment for us. He said it was Friday 10/9/2015 8am-12pm.
10/8/15: I chatted online with a Comcast agent to confirm the appointment because it was not showing in my Comcast account under "my appointments". I'm including a screenshot of that conversation. I was told my appointment was actually 10/11/15 11am-1pm. No one showed.
10/11/15 I call Comcast approx 12:30pm. I was told by the rep on the phone. No, my appointment is actually Monday 10/12/15 8am-1pm. I asked her why the chat agent had given me a different date, and she had no idea. We have had no internet service since last Tuesday. My bills are due. I always pay them online. I am seasonal at my job at the Internal Revenue Service. I don't go back to my job until January 2016. I have to file unemployment compensation online next Sunday. I have been relying on a slow T-Mobile Mobile Internet, I had to pay an extra $10 to T-Mobile but I exceeded that data limit as well. Now I was told Comcast will be here tomorrow 10/12/2015 8am-1pm to repair the cable wire.
10/11/12 Comcast Corporate contacted me by email. Reference number is ESL02171191.
10/12/15: I jump onto Comcast chat again to verify a tech is on their way. They tell me a different time. 8am-10am. It's 9:38am by this point.
10/12/15 Comcast Corporate called me by phone. She told me the times were just estimated. She also told me one of our appointments was rescheduled- but no one ever notified us and they should have. She checked with the tech, the Comcast tech did show up around 10:30am. He repaired the cable line that went into the floor.
10/13/15. Comcast compensates us only $33.00 for all of the aggravation. I'm not sure if that even includes appointment fees, repairs? Because we should not be charged for those when it was no our fault. The cable line that was not working was down inside the floor where we didn't have access. I also notice on my account my internet service is now completely missing! I jump on chat yet again- and was told our internet service had been removed from our account, would I like it added back?
______Ticket: # 586553 - Comcast Data Caps Date: 10/13/2015 8:45:12 AM Received via: Internet City/State/Zip: Hialeah, Florida 33012 Company Complaining About: Comcast ______Description After years of being a loyal customer, Comcast has decided that my area should have data caps. This is an outrageous attempt to steal money because my area has only 1 other ISP option.
______Ticket: # 586596 - Customer Service Date: 10/13/2015 9:10:40 AM Received via: Internet City/State/Zip: Frankfort, Illinois 60423 Company Complaining About: Comcast ______Description Several months ago, Comcast on-line billing paying system generated an error when making my on- line payment so I had to call and make a payment over the phone. My payment was misapplied to someone else's account and it took me 2 months to straighten it out. Ticket number and confirmation numbers meant nothing and I had to start all over every time I called. This error was Comcast's fault and even with the confirmation number I still had to prove I made the payment. No rep's were willing to research or resolve. Finally, it was resolved but the system continues to give me an error when making on-line payments. I have been tossed between technology and bill payment with everyone pointing the finger at the other dept. No one has tried to investigate the issue. EVERY representative has told me they will call me back and not one rep has EVER called me back. I have to call to make the payment, and then explain why I shouldn't be charged the phone fee. I have repeatedly asked to have this escalated which no one will do, and I have requested to speak to a supervisor every time, and they will not get on the phone with me. This was a Comcast error that has become my problem and extremely frustrating. I cannot fix this as it is on Comcast's end. I have never ever been late on a payment and yet I am shuffled everywhere being told that they can't help me. I cannot call in every month to make a payment and go through the entire story to get the fee waived. I cannot get anyone to listen to the issue or take the time to resolve.
______Ticket: # 586671 - Comcast unable to keep appt and service not working Date: 10/13/2015 9:42:56 AM Received via: Internet City/State/Zip: Monroe, Georgia 30655 Company Complaining About: Comcast ______Description We have had issues consistently for about a month of our phone and internet service going in and out and being completely out. We have called Comcast and set up appointments to have technicians come out and address the issues. The first appointment was given as a Monday, but when they didn't show up, we were informed that the appointment was actually scheduled for a Thursday. While speaking with them, it was made clear that they did not put the correct phone number to contact us before the visit. We had another appointment for yesterday. They never showed up and after spending an hour on the phone with them it was determined that they called the phone number that was out (the one with the problems) to confirm that we were at home and when they got no answer, cancelled the visit. Again, the number they were given to call, was not on the account. I spoke with customer service for a total of an hour and a half and was unable to get another appointment sooner than 5 days later. The customer service rep was supposed to give me a call about an hour after that phone call with a sooner appointment, but I called back after 2 hours and they were still unable to give me an appointment time and would not transfer me to a supervisor. I am still waiting on a call from them which was supposed to happen last night.
______Ticket: # 586700 - Comcast service turned off Date: 10/13/2015 9:50:42 AM Received via: Internet City/State/Zip: North Arlington, New Jersey 07031 Company Complaining About: Comcast ______Description We have the bundled package with Comcast. I get my money on the 2nd Wednesday of every month. I was told this would not be a problem and to pay them then. Now Comcast is shutting off my services (24 hours late) and charging me a $50 reconnection fee. I need this to stop! I need my due date to accommodate this so I don’t have to pay a reconnection fee every month. My due date needs to be on the 15th of each month. I need this corrected once and for all.
______Ticket: # 586824 - Customer abuse and neglect Date: 10/13/2015 10:30:25 AM Received via: Internet City/State/Zip: Jacksonville, Florida 32205-7946 Company Complaining About: Comcast ______Description I've had connectivity issues from day one since getting cable internet about a year ago. And have generated numerous work orders concerning these issues. Unfortunately (for me) every single one was closed out without anyone ever asking me if my service was now satisfactory (it wasn't and still isn't). . My service is still quite intermittent (verified by their techs) and everyone and his brother has looked at it with no success at all. The fact that Comcast seems to love to close out work orders (without any problem resolution) is probably the biggest problem. They have closed out every single work order without even ONCE checking with me first. Needless to say the problem still persists (big surprise there, heh?). And if I had a dollar for every time someone from Comcast told me something that wasn't true, I'd be a lot wealthier now. This has been especially true at the corporate level (had to call corporate in Philadelphia out of desperation). No one deserves the treatment that Comcast has given me. The only bright spots are the two techs (Michael and Wayne) who appear to be interested. However, when there is no work order open, I doubt much work is being done. Also, I have discovered that much of the content in their notes on my case (ESL#02114167) are just flat out wrong (I was there - I should know). If the FCC would check my account records, they will see that mine has been a history of issues. Should it really be my responsibility to go through all this hassle just to get Comcast to do their job? They don't seem to have any problems collecting that monthly payment.
______Ticket: # 586986 - Constant throttling of speeds/New data cap. Date: 10/13/2015 11:17:06 AM Received via: Internet City/State/Zip: North Miami, Florida 33168 Company Complaining About: Comcast ______Description It seems that despite the FCC’s rules and regulations, Comcast deems it necessary to throttle my broadband internet connection. Now, from my understanding, if a problem is due to a hardware issue, then that problem should persist indefinitely. However, my internet connection speeds will be at its maximum, only to randomly drop down to a speed below 1/4th of what I am paying for. According to Comcast Support, this issue is coming from the hardware. I simply refuse to believe this due to the fact that the hardware is brand new, and when I am having this issue, my speeds will spike up to where they are supposed to be, and then drop down to the 1/4th speed. When this happens, I can see the bandwidth striving to break through its capped speed, as if it were being literally bottle- necked. Another issue that has recently surfaced is a data cap. Comcast is now (for select zip codes) capping their customers' data to 300GB of bandwidth a month. They fully admitted that this cap serves no real-world purpose. In other words, they are charging $10 for every 50GB of additional data used in order to rob customers of their money. This is entirely anti-consumer. With technological advances such as 4K video-streaming, 300GB a month is laughable. Technology is being held back by greedy companies like Comcast.
I understand that proving this is virtually impossible, but it takes about a minute of reading on the internet to discover that many, many users are having the exact same problem as I am. Some users have resorted to paying for VPN services to avoid this deliberate violation. Consumers having to pay to avoid being refused proper service, a service that we pay for, is outrageous, to say the least. Why should Comcast have the right to do this to their customers? Would it be okay for us to throttle our payments to Comcast?
To top this all off, I have to also express my deep concern for the lack of competition in the industry. Comcast is the ONLY broadband provider in my area, and they have made sure that all competition is virtually non-existent. To my understanding, monopolies are illegal in the United States of America. The only other option is DSL internet which is extremely behind in technology and does not fit my needs whatsoever. I should have more options, but I do not, and see nothing being done to fix this. Thank you for taking your time to read this, and I hope that none of this is news to you and that progress is being made to tackle these issues.