Employee Discount Program Frequently Asked Questions
AT&T TV NOW FAQs
Q: I already have DIRECTV service, but I also want to enroll in the AT&T TV NOW employee discount. A: Employees are only eligible for one discounted video service. Since you already receive a discount on your traditional video service, all other video services will be billed at consumer pricing.
Q: I tried to get AT&T TV NOW service from the discount microsite, but I am being told I am not allowed to sign up. Why? A: We have determined you already have discounted AT&T video service. You can only have one discounted video service.
Q: Can I still sign up for AT&T TV NOW, even if I can’t get a discount? A: Yes! You can sign up for AT&T TV NOW at consumer rates.
Q: What if I want discounted AT&T TV NOW and not my discounted traditional video service? A: You will need to cancel your discounted traditional video service before you can sign up for discounted AT&T TV NOW service. You can sign up for consumer DIRECTVNOW service and convert that to discounted service approximately 30 days after your traditional TV service discount is removed.
Q: Is the discount the same as the AT&T DIRECTV offer? A: As with employee discount on DIRECTV, the base package cost will be $0, and you’ll get HBO at no cost. However, you will be charged a $10 Enhanced Technology Fee.
Q: Are there any special requirements to receive the discount? A: If you are an active employee located in the United States (except Puerto Rico or the Virgin Islands) and do not have an existing employee discount with either U-verse TV or DIRECTV service, you can participate.
Q: What is the Enhanced Technology Fee? A: The $10 Enhanced Technology Fee covers costs associated with the development of this offer and non-programmer feature enhancements to the platform.
Q: I can't get into the AT&T TV NOW section of the discount microsite. What is my next step? A: Ensure you are using the name and information you have registered with HR. For example, if the name on your paycheck is Richard, don't use Rick to access the AT&T TV NOW section of the discount microsite. If you continue having problems, contact OneStop at 888-722-1787. If you are from one of the Time Warner companies, identify yourself as a Time Warner employee when you speak to a live agent. You may experience longer than normal hold times in the days/weeks following the merger.
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Employee Discount Program Frequently Asked Questions
Enrollment
Q: I’m an employee trying to get the AT&T TV NOW employee discount on the Employee & Retiree Self-Service Site, but it’s asking me for an AT&T UID, and I don’t have one. What do I do? A: Go back to your discount microsite and follow the links. The AT&T TV NOW tab on the Employee & Retiree Self-Service Site (also called the Discount Enrollment Portal) will not work for all employees. Q: How do I enroll for the discount? A: You’ll enroll in all your discounts using the discount microsite. Q: I already have a paying AT&T TV NOW account. Will I be able to convert it to the employee discount? A: Yes, you will be able to convert your existing AT&T TV NOW account to the employee offer. Go to the discount microsite, click on the link under “Already a Customer” in the AT&T TV NOW section. Once you arrive at the AT&T TV NOW website, sign into your account, and you will be prompted to convert to the employee offer. Note: Your account will be upgraded to the Ultimate package and your employee discount will be applied effective at the start of your next bill cycle.
Helpful Tip: After 5 minutes of inactivity, the system will time out and you will need to restart your transaction from the DEP website.
Q: I am a FreeView customer (I do not have a credit card on file), will I be able to migrate my account? A: Yes, you will be able to convert your FreeView account. Go to the discount microsite, click on the link under “Already a Customer” in the AT&T TV NOW section. Once you arrive at the AT&T TV NOW website, sign into your account, and you will be prompted to convert to the employee offer.
Q: Why can’t I watch AT&T TV NOW on Internet Explorer? A: While you can manage your AT&T TV NOW account on Internet Explorer, AT&T TV NOW no longer supports Internet Explorer. We recommend using Google Chrome or Safari. That said, the AT&T TV NOW app is your go-to when streaming on mobile devices. Q: I signed up for AT&T TV NOW and took advantage of a device offer, can I still receive the discount? A. Your employee discount will take effect once you complete your device prepayment obligations. Programing & Service
For a full list of service-related FAQs, visit the AT&T TV NOW Help Center.
Q: Can I select any AT&T TV NOW package, or will I be limited to a particular package for employees? A: Employees can order the Ultimate package with 125+ channels. You may subscribe to premium bolt-ons such as Cinemax, Showtime, and Starz at consumer rates.
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Employee Discount Program Frequently Asked Questions
Q: Will I need any help to set up my service once I become a customer? A: Because no installation is required, you can start viewing AT&T TV NOW immediately after your account is set up. AT&T TV NOW offers chat support if you need technical assistance in setting up the service. For a list of compatible devices and browsers, please click here. Q: I do not have a smart TV. Does that mean I will not be able to participate in the discount? A: No. You can watch AT&T TV NOW on your TV with a streaming device, such as: AppleTV® (4th generation), Amazon Fire Stick, Chromecast, and Roku. You can also stream DIRECTVNOW on your compatible mobile phone, tablet, and browser. If you have an eligible AT&T wireless account, watching DIRECTVNOW on your wireless device will be free of data charges. You can find more information on data usage and charges here. This does not apply to COU devices. A complete list of devices and browsers can be found at the AT&T TV NOW Help Center.
Q: How do I take advantage of the no cost HBO offer on AT&T TV NOW? A: We’ve made it easy. HBO will be pre-selected with your Ultimate package when you sign up for new service on the Employee & Retiree Self-Service Site or your divisional website. If you already have discounted AT&T TV NOW service, HBO will be automatically added to your account in the next few weeks. Q: Will I be able to watch HBO GO? A: Yes! Employees with the discounted AT&T TV NOW service will have access to HBO GO. Billing & Payments
Q: How does AT&T TV NOW bill customers and what forms of payment are accepted for AT&T TV NOW? A: All AT&T TV NOW accounts are prepaid; your monthly cost will be directly charged to the payment method of record. Acceptable forms of payment are credit/debit card and PayPal. There are no refunds for partial month of service, and retroactive credits will not be applied to your account if your discount is removed. Q: What happens to my account if I am no longer employed by the company? A: Your AT&T TV NOW service including HBO will be cancelled. You can subscribe to AT&T TV NOW and HBO under consumer rates by logging into your account.
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