Information Sheet Page 1
Making Plans to Leave
Customers must ensure they are aware and comply with entry requirements of their final destinations, including applicable transit restrictions that are in place in Australia, Fiji, New Caledonia, and New Zealand. It is important that customers check with their respective High Commissions /Embassies in Port Vila or overseas on the applicable travel restrictions that are in place.
Customers must be aware that boarder and travel requirements can change in response to the changing situation. Currently there are Caps on the number of arrivals into Brisbane and Auckland and currently Air Vanuatu has been allocated a cap of 25 passengers that can be carried into Brisbane and Auckland. This cap excludes those customers who will transit through Brisbane and Auckland.
To assist you with your travel plans we urge you to go onto the IATA Travel Centre website to check what entry requirements apply to you. You will need to have your passport details and travel itinerary with you to enter into the website.
Registering with the Vanuatu Department of Foreign Affairs All foreign nationals and Ni-Vanuatu passport holders wishing to leave Vanuatu must register with the Vanuatu Department of Foreign Affairs in Port Vila.
You will need to provide the following information: • Date you wish to travel • Email address • Mobile contact number • Passport information
The list of those wishing to leave Vanuatu will be submitted to Air Vanuatu five (05) working days prior to your scheduled departure.
Who to Contact at the Department of Foreign Affairs Nathalie Vuti Eslyn Kaltongga E: [email protected] E: [email protected] T: 27045 or 33190 T: 27045 or 33190
Flight Schedule Under the current State of Emergency and boarder closure for Vanuatu, Air Vanuatu is permitted to operate freighter services only. Approval has been granted to allow for the carriage of passengers out of Vanuatu to Brisbane, Auckland, Nadi and Noumea.
Information on our freighter schedule can be found here.
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The following information below is provided to help you with your travel plans, please be mindful that travel restrictions and new entry requirements will continuously change and we encourage you to always check for the latest update before committing your travel plans to avoid any disappointment or surprises.
Australia Information on entry requirements into Australia: https://covid19.homeaffairs.gov.au/
Guidance on Health Screening and Quarantine: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/coronavirus- covid-19-restrictions/coronavirus-covid-19-advice-for-international-travellers.
People’s Republic of China Information on travel requirements to China: http://vu.china-embassy.org/eng/ggl/t1827892.htm
Fiji For entry in to Fiji, passengers will need to provide proof of a negative COVID test result within 48 hours prior to arriving and quarantine for 14 days at your own cost in Fiji.
Fiji Nationals wishing to return must register with the Vanuatu Department of Foreign Affairs.
New Caledonia Unless a special Government exemption is provided (ie. Medivac, compassionate cases), New Caledonia is currently not allowing any inbound travelers into the territory. If you do receive an exemption from the Government, you will need to observe the 14 day quarantine in a Government approved and designated location.
Customers wishing to return to New Caledonia must also register their interest with the French Embassy in Port Vila.
New Zealand Information on COVID-19 for New Zealand: https://covid19.govt.nz/
Information on NZ Immigration entry requirements: https://www.immigration.govt.nz/about-us/covid- 19
Ministry of Health Boarder Control Information:
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https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19- response-planning/covid-19-border- controls#:~:text=The%20Air%20Border%20Order%20is,testing%2C%20and%20isolation%20and%20quar antine.
The NZ Government now requires those returning back to NZ to pre-book and secure a place in a managed isolation facility. Customers must have a voucher and present this to our Check in Staff in order to be checked in for their flight.
United Kingdom Information on entering the UK: https://www.gov.uk/uk-border-control
United States: Information for US Citizens: https://pg.usembassy.gov/travel-alert-updated-outbound-flight-options- from-port-vila-vanuatu/
All Other Foreign Nationals Please check the website of your Embassy, High Commission or Consular Offices for up to date information on entry requirements to your country.
It is important that you also register your interest with the Vanuatu Department of Foreign Affairs in Port Vila.
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Booking & Payment with Air Vanuatu
To book your flight please contact our Sales Office in Port Vila.
Telephone: +670 20200 (when promoted select option 1) Email: [email protected] / [email protected] / [email protected] Contact: Roy Willie / Cynthia Makambo / Sindy Metsan
For those customers in Santo or Tanna, we can make arrangements for you to pay through our Sales Office in Luganville or Tanna please email one of our team members listed above.
Opening Hours Monday- Friday: 08:30 – 15:00 Saturday: 08:00 – 11:00 Sunday: Closed
Note – With the current cap on arrival numbers into Brisbane and Auckland tickets on Air Vanuatu operated services are sold on a first come first serve basis. This cap does not apply to those customers transiting via Brisbane or Auckland.
Oneway Fares
Port Vila to Brisbane Passenger Currency Airfare Taxes Total Adult VUV 38,000 6,720 44,720 Children VUV 28,500 3,360 31,820 Infant VUV 3,800 0 3,800
Port Vila to Auckland Passenger Currency Airfare Taxes Total Adult VUV 42,000 6,520 48,520 Children VUV 31,500 3,120 34,620 Infant VUV 4,200 0 4,200
Port Vila to Noumea* Passenger Currency Airfare Taxes Total Adult VUV 24,900 3,900 28,800 Children VUV 18,700 500 19200 Infant VUV 2,500 0 2,500 *Additional airport charges may be applicable to customers
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Port Vila to Nadi Passenger Currency Airfare Taxes Total Adult VUV 35,900 3,900 39,800 Children VUV 27,000 500 27,500 Infant VUV 3,600 0 3,600
Payment can be made by cash or credit card – Visa or MasterCard (3% credit card fee applies). Fares are currently not available for sale online and can be purchased through our Sales Office in Port Vila. Fares are non-refundable once purchased. Change fee and No Show fee will apply.
Seating Customers will be pre-seated by our Airport Team before their flight.
Baggage Allowance & Excess Baggage Rates
Destination Checked Baggage Cabin Baggage Excess Baggage Rate Brisbane 23kg 7kg 1,200vt per kilo Auckland 23kg 7kg 1,200vt per kilo Noumea 23kg 7kg 700vt per kilo Nadi 23kg 7kg 700vt per kilo
Additional baggage allowance can be pre-purchased via our Sales Office, any unused allowance purchased is non-refundable.
Excess baggage charges will apply for items over the allowance and payment can be made in Vatu at Airport Check in.
Ensure that your bag(s) are labelled – Name / Mobile Nmbr / Email / Address - both inside and outside.
Special Assistance Please let our Team know if you require any special assistance at the time of your booking.
Travelling for Medical Reasons If you are travelling for medical reasons, please notify Air Vanuatu after you have registered with the Vanuatu Department of Foreign Affairs. We will provide you with a medical form which you will need to have completed and returned back to Air Vanuatu.
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Information for your Departure
Before you Depart Passengers may choose to wear a mask upon departure from Port Vila, however, it must be fitted prior to your arrival at your final destination in Brisbane, Auckland, Noumea and Nadi.
Customers travelling to New Caledonia (Noumea) are required to keep their mask on during their entire journey as well as upon arrival into New Caledonia.
A reminder that Airports Vanuatu currently has in place a COVID-19 safe handling protocol and customers must comply with this whilst inside the Airport.
Your bags should be clearly labelled both inside and outside.
Check In for your Flight Check-in for your flight will open 3 hours prior to the flight departure.
For those customers travelling to New Zealand it is a NZ Government requirement to have a confirmed place at a managed isolation facility and customers must show proof of the voucher issued to them.
Onboard Service during the Flight A hot meal service will be served on flights departing out from Port Vila and a limited selection of non- alcoholic beverage.
The use of onboard lavatories is strictly monitored to avoid unnecessary movements of passengers during the flight.
Customers must follow all crew instructions whilst onboard the aircraft at all times.
Arrival at your Destination Upon arrival at your destination please follow the Ground staff instructions.
Customers with an onward journey should proceed to the transit hall, please contact our Ground staff if you need any assistance.
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