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Langdale TDP Phase 1 Engagement Summary This Report Was Prepared by DIALOG for BC Ferries

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Langdale TDP Phase 1 Engagement Summary This Report Was Prepared by DIALOG for BC Ferries British Columbia Ferry Services Inc. Langdale TDP Phase 1 Engagement Summary This report was prepared by DIALOG for BC Ferries. Table of Contents Summary | The Project | Page 1 Summary of Engagement | Page 2 Key Themes | Page 3 Internal Stakeholder Session | Page 5 External Stakeholder Session | Page 7 Mobile Booth Sessions | Page 9 Public Information Session | Page 13 Online Survey | Page 15 Appendix A | Internal Stakeholder Workshop | Page 27 Appendix B | External Stakeholder Workshop | Page 31 Appendix C | Mobile Booths | Page 36 Appendix D | Public Information Session | Page 41 Appendix E | Online Survey | Page 55 Summary | The Project In 2013, BC Ferries created a Terminal Development Plan (TDP) to help improve the safety, efficiency and customer experience at the Langdale Terminal. This 25- year plan identified both short term and long-term improvements to the terminal. In summer of 2017, BC Ferries engaged DIALOG design to lead engagement for the Langdale Terminal Redevelopment. The engagement will take place in two phases – the first to understand priorities relating to the draft plan, and communicate the functional requirements of the terminal and the second to confirm how public input was used in finalizing the plan. This report summarizes the outcomes of the first phase of engagement. This phase included internal and external stakeholder workshops, mobile booths, a public information session in support of the Sunshine Coast Regional District (SCRD) rezoning process and an online survey. The outcomes of this phase of engagement will be used to inform the design development of the Langdale Terminal Development. Project Process Diagram Preliminary Site Understanding Refined Reviewing the Terminal Terminal Investigations Priorities Terminal Plan Development Development Plan Design / Construction Planning & Terminal Conceptual Community Commissioner Community Complete Stakeholder Design Development Engagement Approval Engagement Terminal Engagement Development Rezoning Terminal Design Application Development October 2017 - Fall 2017 - Winter 2012 - 2014 2016 - 2017 March 2018 Spring 2018 Spring 2018 2018/19 - Summer 2021 WE ARE HERE List of Organizations that Participated in Phase 1 Stakeholder Workshops Sunshine Coast Tourism, Transportation Choices, SD46, Gambier Keats Ferry Advisory Committee (FAC), Southern Sunshine Coast Ferry Advisory Committee (FAC), Transit and Fleet from the SCRD, Gibsons and District Chamber of Commerce, Ministry of Transportation and Infrastructure, terminal amenities Vendors, Gibsons and District Fire Department, and BC Ambulance Service 1 Engagement Reach 30 2,154 ONLINE SURVEY INTERNAL & PARTICIPANTS EXTERNAL 130+ 200+ STAKEHOLDER WORKSHOP POST-IT NOTE MOBILE PARTICIPANTS COMMENTS BOOTH OPEN HOUSE VISITORS 28 ATTENDEES BC Ferries | DIALOG Key Themes During the Phase 1 engagement activities, the following themes emerged regarding the Langdale Terminal Redevelopment: • A desire for improved passenger loading and unloading to improve ship-loading efficiency and improve on-time performances. Many participants were supportive of an overhead passenger walkway to help facilitate this • A desire for improved waiting areas to ensure comfort throughout the year - this included shade for hot summer months and enclosed warmed spaces for cooler winter months • A desire for enhanced accessibility of the terminal for seniors and those with mobility issues • Support for food vendor upgrades - such as extended hours or provisions for food trucks - emerged as a theme but participants also expressed reservation about upgrades that would dramatically change the character of the terminal or exclude local operators • Parking emerged as a key theme, and current parking resources are seen to not be functioning effectively Note: While this engagement process related explicitly to the Langdale Terminal Development, there were comments received that related to service - especially a OPEN HOUSE community desire for hourly sailings and on-time performance improvements. Due ATTENDEES to the engagement objectives of this engagement exercise, these comments were noted but are not explicitly called out in this summary report. These comments are, however, included in the appendix in the comment transcriptions. 3 Internal Stakeholders - Group 1 Mapping Internal Stakeholders - Group 2 Mapping BC Ferries | DIALOG Internal Stakeholder Session Participants of the internal session worked with a graphic facilitator to map out what is working well, areas that needed improvement at the Langdale terminal and priorities for redevelopment. These maps are included on the previous page. Facilitators also recorded the conversations that emerged during the mapping activity. High level key themes that emerged from these discussions are summarized below. Full transcriptions of the outcomes are included in the appendix. What is working well? • Current Terminal Building - location allows high visibility for operations • High sense of employee ownership - as demonstrated through garden boxes, bird houses etc. • Emergency access • Standard ferry loading procedure is straightforward for employees to execute What needs improvement?: • Parking efficiencies • Traffic conflicts and flow • Loading and operational capacity • Passenger amenities prior to loading such as weather shelter, public washroom location, dog park, etc. Priorities: • Overhead walkway • Traffic Operations Centre (T.O.C) • Better inflow/ outflow to overflow holding • Accessibility and circulation 5 External Stakeholders - Group 1 Mapping External Stakeholders - Group 2 Mapping BC Ferries | DIALOG External Stakeholder S Session Participants of the external session worked with a graphic facilitator to map out what is working well, areas that needed improvement at the Langdale Terminal and priorities for redevelopment. These maps are included on the previous page. Facilitators also recorded the conversations that emerged during the mapping activity. High level key themes that emerged from these discussions are summarized below. Full transcriptions of the outcomes are included in the appendix. What is working well? • Expansive views • Ease of access through toll booths upon entry • Staff – warm, welcoming and helpful • Foot passenger drop-off areas What needs improvement?: • Traffic choke points upon exiting parking/ ferry • More amenities for passengers prior to loading (ie. covered/ heated waiting areas) • Location of marketplace • Consolidate centres of activity and amenity, which are currently at opposite ends of the terminal Priorities: • Focus on terminal upgrades that will allow and facilitate service increase and timely loading • Enable alternate modes of transportation through additional bus lay-bys and cycling infrastructure • Keep costs low • Pedestrian overpass • Improved wayfinding (eg. Ensure visibility of washrooms and marketplace) 7 Comments on an interactive panel at the Mobile Booth BC Ferries | DIALOG Mobile Booth Sessions Mobile Booths were held on Saturday, October 14th and Wednesday, October 18, 2017 to capture both weekday commuters and weekend ferry users, The booth was set up on the ferry, in the Langdale passenger waiting lounge, and mid-lot at the Langdale Terminal in an effort to capture users organically. The following pages summarize the outcomes of all of the mobile booth sessions. Key Issues and Opportunities (4 comments total received). • Clarity around sold-out reservations and that it doesn’t mean sailing is totally full • No charging of fares on Langdale side • Overhead pedestrian walkway • [Landlord] makes it very challenging for crafties (higher percentage of revenue) - import and local handcrafted goods What are your priorities for the Langdale Terminal Redevelopment? (Representative comments from 39 total received) • Playground - outdoor play space for kids of all ages • Access to the beach while waiting • Weather protection and more view points • More food options • Ensure accessible for all mobility levels • Year round marketplace (ice cream) • Pedestrian Overhead Walkway • Great BC Ferries Staff • Separate commercial traffic • Incentivize non-single occupant vehicles, car co-ops, car sharing, etc • Baggage being unattended - not secure 9 What areas are working well and which could be improved? Place a green sticky dot on ar- eas of the Terminal that are working well. Place a red sticky dot on the areas of the Terminal that you think could use improvement. (October 14 Mobile Booths) 11 10 17 1 6 24 9 7 21 14 15 2 8 12 27 23 22 16 30 3 20 26 25 4 13 5 1. Improved pedestrian access on south side 13. No Port Mellon highway access & signage to reflect (shouldn’t have to cross highway) that 2. Pedestrian overhead walkway 14. Great handicap accessibility 3. Berth 3 – right out the front 15. Additional discharge for long term into exit lanes 4. Mid-lot washroom 16. Loading efficiencies 5. Two level loading for Berth 2 17. Increased capacity for long term parking 6. Crew parking considerations during peak sum- 18 - 19 - Missed mer month 20. Inside amenities 7. Market for foot passengers – variety, shopping, 21. Bike parking improvements more retail options, more food options for locals 22. More shelter for route 3 & 13 8. In & out access working well –but might lose 23. Improved pedestrian offloading ticket 24. Parking ticketing booth 9. Additional Booth - perhaps moved slightly east 25. Nice plantings 10. Better space utilization – pay parking, employee 26. Wheatberries & summer market parking 27. Additional lane needed 11. Electronic signage
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