Standard Chartered Priority Global Concierge

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Contents

1. Global Hotels Programme – Participating Hotels Page 2 – Page 22 2. Domestic Hotels Programme – Participating Hotels Page 23 – Page 25 3. Contact Details Page 26 – Page 26 4. Terms and Conditions Page 27 – Page 36

1 Global Hotels Programme– Participating Hotels

Property Name City Country Offer Validity InterContinental Hayman Island Resort Hayman Island Australia Offer Inclusions: 31 May 2020 InterContinental Melbourne Melbourne Australia 31 May 2020 A 2-night minimum stay is InterContinental Perth City Centre Perth Australia 31 May 2020 required to receive the below InterContinental Sydney Sydney Australia offer 31 May 2020 InterContinental Sydney Double Bay Sydney Australia 31 May 2020 InterContinental Vienna Vienna Austria • Guaranteed late check-out 31 May 2020 (until 4PM) InterContinental Dhaka Dhaka Bangladesh 31 May 2020 • Breakfast for two, daily at InterContinental Sao Paulo Sao Paulo Brazil hotel restaurant 31 May 2020 InterContinental Sofia Sofia Bulgaria • Value-added amenity, 31 May 2020 InterContinental Toronto Yorkville Toronto Canada specific to hotel ($100 USD 31 May 2020 InterContinental Prague Prague Czech Republic value per stay or local 31 May 2020 currency equivalent) InterContinental Fiji Golf Resort & Spa Natadola Fiji Islands • Upgrade to next room 31 May 2020 InterContinental Bordeaux - Le Grand Hotel Bordeaux France category (subject to 31 May 2020 InterContinental Carlton Cannes Cannes France availability on arrival) 31 May 2020 InterContinental Lyon - Hotel Dieu Lyon France • Free Wi-Fi (unlimited 31st May 2020 devices) InterContinental Marseille - Hotel Dieu Marseille France 31 May 2020 • Turn down service as InterContinental Paris - Avenue Marceau Paris France appropriate by brand 31 May 2020 InterContinental Paris - Le Grand Paris France • Handwritten, personalized 31 May 2020 InterContinental Bora Bora Resort Thalasso Spa Bora Bora French Polynesia/Tahiti welcome card 31 May 2020 InterContinental Le Moana Bora Bora Bora Bora French Polynesia/Tahiti • Bottled water, fresh fruit, 31 May 2020 and snacks in room upon InterContinental Resort And Spa Moorea Moorea French Polynesia/Tahiti arrival 31 May 2020 • No walk policy (in a sold out situation, the hotel will ensure InterContinental Resort Tahiti Faa'a French Polynesia/Tahiti that our guests receive 31 May 2020 a room as reserved) • Last Room availability (as long as the hotel desired has

2 Property Name City Country Offer Validity rooms available, we can reserve under the program) InterContinental Berlin Berlin Germany Offer Inclusions: 31 May 2020 InterContinental Düsseldorf Dusseldorf Germany 31 May 2020 A 2-night minimum stay is InterContinental Athenaeum Athens Athens Greece 31 May 2020 required to receive the below InterContinental Hong Kong Hong Kong Hong Kong offer 31 May 2020 InterContinental Bali Resort Bali Indonesia 31 May 2020 InterContinental Dublin Dublin Ireland • Guaranteed late check-out 31 May 2020 (until 4PM) Ana InterContinental Beppu Resort & Spa Beppu Japan 31 May 2020 • Breakfast for two, daily at InterContinental - Ana The Strings Tokyo Tokyo Japan hotel restaurant 31 May 2020 InterContinental - Ana Tokyo Tokyo Japan • Value-added amenity, 31 May 2020 InterContinental Osaka Osaka Japan specific to hotel ($100 USD 31 May 2020 InterContinental Amman (jordan) Amman Jordan value per stay or local 31 May 2020 currency equivalent) InterContinental Grand Seoul Parnas Seoul Korea, Republic of • Upgrade to next room 31 May 2020 InterContinental Phoenicia Beirut Beirut Lebanon category (subject to 31 May 2020 InterContinental Beijing Sanlitun Beijing Mainland China availability on arrival) 31 May 2020 InterContinental Century City Chengdu Chengdu Mainland China • Free Wi-Fi (unlimited 31 May 2020 devices) InterContinental Changsha Changsha Mainland China 31 May 2020 • Turn down service as InterContinental Chengdu Global Center Chengdu Mainland China appropriate by brand 31 May 2020 InterContinental Shenzhen Shenzhen Mainland China • Handwritten, personalized 31 May 2020 InterContinental Maldives Maamunagau Resort Raa Atoll Maldives welcome card 31 May 2020 InterContinental Malta St. Julian's Malta • Bottled water, fresh fruit, 31 May 2020 and snacks in room upon InterContinental Presidente Cancun Resort CANCUN Mexico arrival 31 May 2020 • No walk policy (in a sold out situation, the hotel will ensure InterContinental Presidente Cozumel Resort Spa COZUMEL Mexico that our guests receive 31 May 2020 a room as reserved) • Last Room availability (as long as the hotel desired has

3 Property Name City Country Offer Validity rooms available, we can reserve under the program) Ciudad de Offer Inclusions: InterContinental Presidente Mexico City Mexico 31 May 2020 Mexico InterContinental Amstel Amsterdam Amsterdam Netherlands (Holland) A 2-night minimum stay is 31 May 2020 InterContinental Wellington Wellington New Zealand required to receive the below 31 May 2020 offer InterContinental Cascais-estoril Estoril Portugal 31 May 2020 InterContinental Lisbon Lisbon Portugal • Guaranteed late check-out 31 May 2020 InterContinental Porto - Palacio Das Cardosas Porto Portugal (until 4PM) 31 May 2020 InterContinental Doha Doha Qatar • Breakfast for two, daily at 31 May 2020 hotel restaurant InterContinental Moscow - Tverskaya Moscow Russia 31 May 2020 • Value-added amenity, InterContinental Singapore Singapore Singapore specific to hotel ($100 USD 31 May 2020 InterContinental Singapore Robertson Quay Singapore Singapore value per stay or local 31 May 2020 InterContinental Ljubljana Ljubljana Slovenia currency equivalent) 31 May 2020 InterContinental Madrid Madrid Spain • Upgrade to next room 31 May 2020 category (subject to InterContinental Davos Davos Dorf. Switzerland availability on arrival) 31 May 2020 InterContinental Geneve Geneva Switzerland • Free Wi-Fi (unlimited 31 May 2020 InterContinental Bangkok Bangkok Thailand devices) 31 May 2020 InterContinental Hua Hin Resort Hua Hin Thailand • Turn down service as 31 May 2020 appropriate by brand InterContinental Pattaya Resort Pattaya Thailand 31 May 2020 • Handwritten, personalized InterContinental Phuket Resort Phuket Thailand welcome card 31 May 2020 InterContinental Samui Baan TalingNgam Resort Koh Samui Thailand • Bottled water, fresh fruit, 31 May 2020 InterContinental Kyiv Kyiv Ukraine and snacks in room upon 31 May 2020 InterContinental Abu Dhabi Abu Dhabi United Arab Emirates arrival 31 May 2020 • No walk policy (in a sold out situation, the hotel will ensure that our guests receive InterContinental Dubai - Festival City Dubai United Arab Emirates a room as reserved) 31 May 2020 • Last Room availability (as long as the hotel desired has

4 Property Name City Country Offer Validity rooms available, we can reserve under the program) InterContinental Dubai Marina Dubai United Arab Emirates Offer Inclusions: 31 May 2020 InterContinental Fujairah Resort Fujairah United Arab Emirates 31 May 2020 A 2-night minimum stay is InterContinental London - The O2 London United Kingdom 31 May 2020 required to receive the below InterContinental London Park Lane London United Kingdom offer 31 May 2020 InterContinental Buckhead Atlanta Atlanta United States 31 May 2020 InterContinental Chicago Magnificent Mile Chicago United States • Guaranteed late check-out 31 May 2020 (until 4PM) InterContinental Houston - Medical Center Houston United States 31 May 2020 • Breakfast for two, daily at InterContinental Los Angeles Century City Los Angeles United States hotel restaurant 31 May 2020 InterContinental Los Angeles Downtown Los Angeles United States • Value-added amenity, 31 May 2020 InterContinental Mark Hopkins San Francisco San Francisco United States specific to hotel ($100 USD 31 May 2020 InterContinental Miami Miami United States value per stay or local 31 May 2020 currency equivalent) InterContinental Minneapolis - St. Paul Airport Minneapolis United States • Upgrade to next room 31 May 2020 InterContinental New York Barclay New York United States category (subject to 31 May 2020 InterContinental New York Times Square New York United States availability on arrival) 31 May 2020 InterContinental San Diego San Diego United States • Free Wi-Fi (unlimited 31 May 2020 devices) InterContinental San Francisco San Francisco United States 31 May 2020 • Turn down service as InterContinental The Willard Washington D.c. Washington United States appropriate by brand 31 May 2020 InterContinental Washington D.c. - The Wharf Washington United States • Handwritten, personalized 31 May 2020 InterContinental Hanoi Westlake Hanoi Vietnam welcome card 31 May 2020 InterContinental Danang Sun Peninsula Resort Danang City Vietnam • Bottled water, fresh fruit, 31 May 2020 and snacks in room upon InterContinental Nha Trang Nha Trang Vietnam arrival 31 May 2020 • No walk policy (in a sold out situation, the hotel will ensure InterContinental Phu Quoc Long Beach Resort Phu Quoc Vietnam that our guests receive 31 May 2020 a room as reserved) • Last Room availability (as long as the hotel desired has

5 Property Name City Country Offer Validity rooms available, we can reserve under the program) Ho Chi Minh Offer Inclusions: InterContinental Saigon Vietnam 31 May 2020 City Hotel Indigo Paris - Opera Paris France A 2-night minimum stay is 31 May 2020 Hotel Indigo Bali Seminyak Beach Bali Indonesia required to receive the below 31 May 2020 offer Hotel Indigo Rome - St. George Rome Italy 31 May 2020 Hotel Indigo Shanghai On The Bund Shanghai Mainland China • Guaranteed late check-out 31 May 2020 Hotel Indigo Durham Durham United Kingdom (until 4PM) 31 May 2020 Hotel Indigo Los Angeles Downtown Los Angeles United States • Breakfast for two, daily at 31 May 2020 hotel restaurant Hotel Indigo Lower East Side New York New York United States 31 May 2020 • Value-added amenity, Kimpton Saint George Hotel Toronto Canada specific to hotel ($100 USD 31 May 2020 KimptonSeafire Resort + Spa Grand Cayman Cayman Islands value per stay or local 31 May 2020 Kimpton De Witt Amsterdam Amsterdam Netherlands (Holland) currency equivalent) 31 May 2020 Kimpton Fitzroy London London United Kingdom • Upgrade to next room 31 May 2020 category (subject to KimptonAertson Hotel Nashville United States availability on arrival) 31 May 2020 Kimpton Alexis Hotel Seattle United States • Free Wi-Fi (unlimited 31 May 2020 Kimpton Angler's Hotel South Beach Miami Beach United States devices) 31 May 2020 Kimpton Brice Hotel Savannah United States • Turn down service as 31 May 2020 appropriate by brand Kimpton Canary Hotel Santa Barbara United States 31 May 2020 • Handwritten, personalized Kimpton Cardinal Hotel Winston-Salem United States welcome card 31 May 2020 Kimpton Epic Hotel Miami United States • Bottled water, fresh fruit, 31 May 2020 Kimpton Everly Hotel Los Angeles United States and snacks in room upon 31 May 2020 Kimpton George Hotel Washington United States arrival 31 May 2020 • No walk policy (in a sold out situation, the hotel will ensure that our guests receive Kimpton Glover Park Hotel Washington United States a room as reserved) 31 May 2020 • Last Room availability (as long as the hotel desired has

6 Property Name City Country Offer Validity rooms available, we can reserve under the program) Kimpton Gray Hotel Chicago United States Offer Inclusions: 31 May 2020 Kimpton Hotel Allegro Chicago United States 31 May 2020 A 2-night minimum stay is Kimpton Hotel Born Denver United States 31 May 2020 required to receive the below Kimpton Hotel Eventi New York United States offer 31 May 2020 Kimpton Hotel Monaco Baltimore Baltimore United States 31 May 2020 Kimpton Hotel Monaco Chicago Chicago United States •Guaranteed late check-out 31 May 2020 (until 4PM) Kimpton Hotel Monaco Denver Denver United States 31 May 2020 • Breakfast for two, daily at Kimpton Hotel Monaco Philadelphia Philadelphia United States hotel restaurant 31 May 2020 Kimpton Hotel Monaco Pittsburgh Pittsburgh United States • Value-added amenity, 31 May 2020 Kimpton Hotel Monaco Salt Lake City Salt Lake City United States specific to hotel ($100 USD 31 May 2020 Kimpton Hotel Monaco Washington Dc Washington United States value per stay or local 31 May 2020 currency equivalent) Kimpton Hotel Palomar Beverly Hills Los Angeles United States • Upgrade to next room 31 May 2020 Kimpton Hotel Palomar Philadelphia Philadelphia United States category (subject to 31 May 2020 Kimpton Hotel Palomar Phoenix Phoenix United States availability on arrival) 31 May 2020 Kimpton Hotel Palomar San Diego San Diego United States • Free Wi-Fi (unlimited 31 May 2020 devices) Kimpton Hotel Van Zandt Austin United States 31 May 2020 • Turn down service as Kimpton Hotel Vintage Portland Portland United States appropriate by brand 31 May 2020 Kimpton Ink48 Hotel New York United States • Handwritten, personalized 31 May 2020 Kimpton Journeyman Milwaukee United States welcome card 31 May 2020 West • Bottled water, fresh fruit, Kimpton La Peer Hotel United States 31 May 2020 Hollywood and snacks in room upon KimptonLorien Hotel And Spa Alexandria United States arrival 31 May 2020 • No walk policy (in a sold out situation, the hotel will ensure that our guests receive Kimpton Marlowe Hotel Cambridge United States a room as reserved) 31 May 2020 • Last Room availability (as long as the hotel desired has

7 Property Name City Country Offer Validity rooms available, we can reserve under the program) Kimpton Mason & Rook Hotel Washington United States Offer Inclusions: 31 May 2020 Kimpton Nine Zero Hotel Boston United States 31 May 2020 A 2-night minimum stay is KimptonRiverplace Hotel Portland United States 31 May 2020 required to receive the below Kimpton Rowan Palm Springs Palm Springs United States offer 31 May 2020 Kimpton Sawyer Hotel Sacramento United States 31 May 2020 Kimpton Schofield Hotel Cleveland United States • Guaranteed late check-out 31 May 2020 (until 4PM) KimptonSolamar Hotel San Diego United States 31 May 2020 • Breakfast for two, daily at Kimpton Taconic Hotel Manchester United States hotel restaurant 31 May 2020 Kimpton Tryon Park Hotel Charlotte United States • Value-added amenity, 31 May 2020 Kimpton Vero Beach Hotel And Spa Vero Beach United States specific to hotel ($100 USD 31 May 2020 Regent Berlin Berlin Germany value per stay or local 31 May 2020 currency equivalent) Regent Beijing Beijing Mainland China • Upgrade to next room 31 May 2020 Regent Chongqing Chongqing Mainland China category (subject to 31 May 2020 Regent Porto Montenegro Tivat Montenegro availability on arrival) 31 May 2020 Regent Singapore Singapore Singapore • Free Wi-Fi (unlimited 31 May 2020 devices) Regent Taipei Taipei Taiwan 31 May 2020 • Turn down service as Independent (sphc) Principal Charlotte Square Edinburgh United Kingdom appropriate by brand 31 May 2020 Independent (sphc) Principal Edinburgh George St. Edinburgh United Kingdom • Handwritten, personalized 31 May 2020 Independent (sphc) Principal Manchester Manchester United Kingdom welcome card 31 May 2020 • Bottled water, fresh fruit, and snacks in room upon arrival • No walk policy (in a sold out Independent (sphc) Principal York York United Kingdom situation, the hotel will ensure 31 May 2020 that our guests receive a room as reserved) • Last Room availability (as long as the hotel desired has

8 Property Name City Country Offer Validity rooms available, we can reserve under the program) 10% discount from BAR Stay 4 Pay 3 Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for 31 December Six Senses Samui Thailand F&B / Spa 2020 Free upgrade to next category - (subject to availability) Early check in & Late check out - subject to availability 10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability 31 December Six Senses Yao Noi Thailand Free upgrade to next 2020 category - (subject to availability) Credit of USD100 per stay for F&B / Spa 10% discount from BAR Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for F&B / Spa 31 December Six Senses Bhutan Bhutan Early check in & Late check 2020 out - subject to availability Free upgrade to next category - (subject to availability)

9 Property Name City Country Offer Validity 10% discount from BAR Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for F&B / Spa 31 December Six Senses Krabey Island Cambodia Early check in & Late check 2020 out - subject to availability Free upgrade to next category - (subject to availability) 10% discount from BAR Stay 4 Pay 3 Daily Breakfast for 2 persons and free wifi Credit of USD100 per stay for 31 December Six Senses Laamu Maldives F&B / Spa 2020 Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability) 10% discount from lowest available rate Daily Breakfast for 2 persons and free wifi 31 December Six Senses Con Dao Vietnam Early check in & Late check 2020 out - subject to availability Free upgrade to next category - (subject to availability)

10 Property Name City Country Offer Validity 10% discount from BAR Stay 5 Pay 4 Stay 4 Pay 3 Stay 3 pay 2 Daily Breakfast for 2 persons and free wifi 31 December Six Senses Ninh Van Bay Vietnam Credit of USD100 per stay for 2020 F&B / Spa Early check in & Late check out - subject to availability Free upgrade to next category - (subject to availability) 10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check 31 December Six Senses Douro Valley Portugal out - subject to availability 2020 Free upgrade to next category - (subject to availability) 10% discount from BAR Daily Breakfast for 2 persons Qing Cheng 31 December Six Senses China and free wifi Mountain 2020 Early check in & Late check out - subject to availability 10% discount from BAR Daily Breakfast for 2 persons 31 December Six Senses Uluwatu Bali and free wifi 2020 Early check in & Late check out - subject to availability

11 Property Name City Country Offer Validity Daily Breakfast for 2 persons and free wifi Early check in & Late check 31 December Six Senses Fiji FIji Islands out - subject to availability 2020 Free upgrade to next category - (subject to availability) 10% discount from BAR Daily Breakfast for 2 persons 31 December Six Senses Duxton Singapore and free wifi 2020 Early check in & Late check out - subject to availability 10% discount from BAR Daily Breakfast for 2 persons 31 December Six Senses Maxwell Singapore and free wifi 2020 Early check in & Late check out - subject to availability 10% discount from BAR Daily Breakfast for 2 persons and free wifi Early check in & Late check out - subject to availability 31 December Six Senses ZilPasyon Seychelles Credit of USD100 per stay for 2020 F&B / Spa Free upgrade to next category - (subject to availability) 10% discount from lowest available rate Daily Breakfast for 2 persons 31 December Six Senses Zighy Bay Oman and free wifi 2020 Early check in & Late check out - subject to availability Free upgrade to next

12 Property Name City Country Offer Validity category - (subject to availability)

10% discount from lowest available rate Daily Breakfast for 2 persons and free wifi 31 December Six Senses Kaplankaya Turkey Early check in & Late check 2020 out - subject to availability Free upgrade to next category - (subject to availability) 10% discount from lowest available rate Daily Breakfast for 2 persons Kocatas and free wifi 31 December Six Senses Mansions, Turkey Early check in & Late check 2020 Istanbul out - subject to availability Free upgrade to next category - (subject to availability) 10% discount from BAR Stay 5 Pay 4 Stay 4 Pay 3 Daily Breakfast for 2 persons Evason Ana and free wifi 31 December Six Senses MandaraNha Vietnam Early check in & Late check 2020 Trang out - subject to availability Free upgrade to next category - (subject to availability) Palacio Duhau - Park Hyatt Buenos Aires Buenos Aires Argentina Daily Full Breakfast for 2. 31 May 2020

13 Property Name City Country Offer Validity Park Hyatt Melbourne Melbourne Australia -100.00 USD Property Credit 31 May 2020 Park Hyatt Sydney Sydney Australia Per Stay. 31 May 2020 -Welcome Amenity. Park Hyatt Vienna Vienna Austria 31 May 2020 -No Minimum Night Stay Park Hyatt Beijing Beijing China Required. 31 May 2020 Park Hyatt Shanghai Shanghai China -Confirmable within 24 hours 31 May 2020 Park Hyatt Hamburg Hamburg Germany of Travel Advisor request to 31 May 2020 hotel and subject to Park Hyatt Milan Milan Italy 31 May 2020 availability: Early Check-In, Park Hyatt Tokyo Tokyo Japan Late Check-Out, Room 31 May 2020 Park Hyatt Maldives Hadahaa Hadahaa Maldives Upgrade, 31 May 2020 Ararat Park Hyatt Moscow Moscow Russia Connected/Adjoining Rooms. 31 May 2020 Park Hyatt Jeddah Marina Club & Spa Jeddah Saudi Arabia 31 May 2020 Park Hyatt Seoul Seoul South Korea 31 May 2020 Park Hyatt Mallorca Canyamel Spain 31 May 2020 Christophe Park Hyatt St. Kitts Christophe Harbour St. Kitts - Nevis 31 May 2020 Harbor Park Hyatt Zürich Zurich Switzerland 31 May 2020 Park Hyatt Abu Dhabi Abu Dhabi UAE 31 May 2020 Park Hyatt Beaver Creek Beaver Creek US 31 May 2020 Park Hyatt Chicago Chicago US 31 May 2020 Park Hyatt New York New York City US 31 May 2020 Park Hyatt Aviara Resort & Spa Carlsbad US Daily Full Breakfast for 2. 31 May 2020 Washington -100.00 USD Property Credit Park Hyatt Washington US 31 May 2020 DC Per Stay. Park Hyatt Saigon Saigon Vietnam -Welcome Amenity. 31 May 2020 Park Hyatt Busan Busan South Korea -No Minimum Night Stay 31 May 2020 Required. Hyatt Hotel Canberra - A Park Hyatt Hotel Canberra Autralia -Confirmable within 24 hours 31 May 2020 Park Hyatt Dubai Dubai UAE of Travel Advisor request to 31 May 2020 Park Hyatt Guangzhou Guangzhou China hotel and subject to 31 May 2020

14 Property Name City Country Offer Validity Park Hyatt Istanbul - MackaPalas Istanbul Turkey availability: Early Check-In, 31 May 2020 Park Hyatt Changbaishan Changdaishan China Late Check-Out, Room 31 May 2020 Upgrade, Park Hyatt Ningbo Resort & Spa Ningbo China 31 May 2020 Connected/Adjoining Rooms. KrongSiem Park Hyatt Siem Reap Cambodia 31 May 2020 Reap Park Hyatt Sanya Sunny Bay Sanya China 31 May 2020 Park Hyatt Zanzibar Zanzibar Tanzania 31 May 2020 Park Hyatt Hangzhou Hangzhou China -Daily Full Breakfast for 2. 31 May 2020 Park Hyatt Bangkok Bangkok Thailand -100.00 USD F&B Credit Per 31 May 2020 Stay. -Welcome Amenity. -No Minimum Night Stay Required. -Confirmable within 24 hours Park Hyatt Mendoza Hotel Casino & Spa Mendoza Argentina of Travel Advisor request to 31 May 2020 hotel and subject to availability: Early Check-In, Late Check-Out, Room Upgrade, Connected/Adjoining Rooms. Hyatt Regency Calgary Calgary Canada -Daily Full Breakfast for 2. 31 May 2020 Grand Hyatt Bogota Bogota Colombia -50.00 USD Property Credit 31 May 2020 Grand Hyatt Macau Macau Macau Per Stay. 31 May 2020 -Welcome Amenity. Hyatt Regency Austin Austin US 31 May 2020 -2-night minimum length of Newport Hyatt Regency Newport Beach US stay required. 31 May 2020 Beach -Confirmable within 24 hours Grand Hyatt San Antonio San Antonio US of Travel Advisor request to 31 May 2020 Washington Hyatt Regency Washington US hotel and subject to 31 May 2020 DC availability: Early Check-In, Hyatt Regency Westlake Westlake US Room Upgrade, 31 May 2020 Hyatt Regency Dubai Creek Heights Dubai UAE Connected/Adjoining Rooms. 31 May 2020

15 Property Name City Country Offer Validity Jabal Omar Hyatt Regency Makkah Mecca Saudi Arabia 31 May 2020 Hyatt Regency Kiev Kiev Ukraine 31 May 2020 Grand Hyatt Kuala Lumpur Kuala Lumpur Malaysia 31 May 2020 Hyatt Regency Thessaloniki Thessaloniki Greece -Daily Full Breakfast for 2. 31 May 2020 Hyatt Regency Hong Kong, Sha Tin Hong Kong Hong Kong -50.00 USD F&B Credit Per 31 May 2020 Stay. Hyatt Regency Kathmandu Kathmandu Nepal 31 May 2020 -Welcome Amenity. Hyatt Regency Johannesburg Johannesburg South Africa -2-night minimum length of 31 May 2020 stay required. -Confirmable within 24 hours of Travel Advisor request to Hyatt Regency Hua Hin&Barai Spa Hua Hin Thailand hotel and subject to 31 May 2020 availability: Early Check-In, Room Upgrade, Connected/Adjoining Rooms. Hyatt Regency Aruba Resort And Casino Aruba Aruba 31 May 2020 Grand Hyatt Melbourne Melbourne Australia 31 May 2020 Hyatt Regency Sydney Sydney Australia -Daily Full Breakfast for 2. 31 May 2020 Grand Hyatt Baha Mar Nassau Bahamas -100.00 USD Property Credit 31 May 2020 Grand Hyatt Rio de Janeiro Rio De Janeiro Brazil Per Stay. 31 May 2020 Grand Hyatt São Paulo Sao Paulo Brazil -Welcome Amenity. 31 May 2020 -2-night minimum length of Grand Hyatt Beijing Beijing China 31 May 2020 stay required. Grand Hyatt Hangzhou Hangzhou China -Confirmable within 24 hours 31 May 2020 Grand Hyatt Shanghai Shanghai China of Travel Advisor request to 31 May 2020 Hyatt on the Bund Shanghai Shanghai China hotel and subject to 31 May 2020 Hyatt Regency Cartagena Cartagena Colombia availability: Early Check-In, 31 May 2020 Room Upgrade, Sharm El Hyatt Regency Sharm El Sheikh Egypt Connected/Adjoining Rooms. 31 May 2020 Sheikh Hyatt Regency Nice Palais de la Méditerranée Nice France 31 May 2020 Grand Hyatt Berlin Berlin Germany 31 May 2020

16 Property Name City Country Offer Validity Hyatt Regency Cologne Cologne Germany 31 May 2020 Hyatt Regency Düsseldorf Düsseldorf Germany 31 May 2020 Hyatt Regency Mainz Mainz Germany 31 May 2020 Grand Hyatt Hong Kong Hong Kong Hong Kong 31 May 2020 Hyatt Regency Waikiki Honolulu Hong Kong 31 May 2020 Hyatt Regency Kyoto Kyoto Japan 31 May 2020 Seragaki Hyatt Regency Seragaki Island Okinawa Japan 31 May 2020 Island -Daily Full Breakfast for 2. Grand Hyatt Tokyo Tokyo Japan -100.00 USD Property Credit 31 May 2020 Playa del Grand Hyatt Playa del Carmen Mexico Per Stay. 31 May 2020 Carmen -Welcome Amenity. Hyatt Regency Mexico City Mexico City Mexico -2-night minimum length of 31 May 2020 Hyatt Regency Moscow Petrovsky Park Moscow Russia stay required. 31 May 2020 Grand Hyatt Singapore Singapore Singapore -Confirmable within 24 hours 31 May 2020 of Travel Advisor request to Grand Hyatt Seoul Seoul South Korea 31 May 2020 hotel and subject to Grand Hyatt Taipei Taipei Taiwan availability: Early Check-In, 31 May 2020 Grand Hyatt Erawan Bangkok Bangkok Thailand Room Upgrade, 31 May 2020 Grand Hyatt Abu Dhabi Abu Dhabi UAE Connected/Adjoining Rooms. 31 May 2020 Hyatt Regency Orange County Garden Grove US 31 May 2020 Grand Hyatt Atlanta in Buckhead Atlanta US 31 May 2020 Hyatt Regency Lost Pines Resort & Spa Ceadar Creek US 31 May 2020 Carmelo Resort and Spa, a Hyatt Hotel Carmelo US 31 May 2020 Hyatt Regency Indian Wells Resort & Spa Indian Wells US -Daily Full Breakfast for 2. 31 May 2020 Cambridge, Hyatt Regency Chesapeake Bay US -100.00 USD Property Credit 31 May 2020 MD Per Stay. Hyatt Regency Coral Gables Coral Gables US -Welcome Amenity. 31 May 2020 Grand Hyatt Denver Denver US -2-night minimum length of 31 May 2020 Hintington stay required. Hyatt Regency Huntington Beach US 31 May 2020 Beach -Confirmable within 24 hours

17 Property Name City Country Offer Validity Grand Hyatt Kauai Resort & Spa Kauai US of Travel Advisor request to 31 May 2020 Hyatt Regency Long Beach Long Beach US hotel and subject to 31 May 2020 availability: Early Check-In, Grand Hyatt New York New York City US 31 May 2020 Room Upgrade, Hyatt Regency Maui Resort & Spa Maui US Connected/Adjoining Rooms. 31 May 2020 Hyatt Regency Clearwater Beach Resort & Spa Clearwater US 31 May 2020 Hyatt Regency Hill Country Resort & Spa San Antonio US 31 May 2020 Hyatt Regency Mission Bay Spa & Marina San Diego US 31 May 2020 Grand Hyatt San Diego San Diego US 31 May 2020 Hyatt Regency San Antonio Riverwalk San Antonio US 31 May 2020 Hyatt Regency Savannah Savannah US 31 May 2020 Hyatt Regency Scottsdale Resort & Spa Scottsdale US 31 May 2020 Grand Hyatt Seattle Seattle US 31 May 2020 Hyatt Regency San Francisco San Francisco US 31 May 2020 Grand Hyatt San Francisco San Francisco US 31 May 2020 Hyatt Regency Sonoma Wine Country Sonoma US 31 May 2020 Hyatt Regency Sarasota Sarasota US -Daily Full Breakfast for 2. 31 May 2020 Grand Hyatt Tampa Bay Tampa Bay US -100.00 USD Property Credit 31 May 2020 Per Stay. Hyatt Regency Lake Tahoe Resort, Spa & Casino Lake Tahoe US -Welcome Amenity. 31 May 2020 Washington Grand Hyatt Washington US -2-night minimum length of 31 May 2020 DC stay required. Hyatt Regency Jeju Jeju Island South Korea -Confirmable within 24 hours 31 May 2020 Hyatt Regency Danang Resort & Spa Danang Vietnam of Travel Advisor request to 31 May 2020 Hyatt Regency Dar es Salaam, The Kilimanjaro Dar es Salaam Tanzania hotel and subject to 31 May 2020 availability: Early Check-In, Grand Hyatt Doha Doha Qatar Room Upgrade, 31 May 2020 Grand Hyatt Dubai Dubai UAE Connected/Adjoining Rooms. 31 May 2020 Grand Hyatt Goa Goa India 31 May 2020 Grand Hyatt Guangzhou Guangzhou China 31 May 2020 Hyatt Regency Guam Guam US 31 May 2020

18 Property Name City Country Offer Validity Hyatt Regency Hakone Resort & Spa Kanagawa Japan 31 May 2020 Hyatt Regency Hong Kong, Tsim Sha Tsui Hong Kong Hong Kong 31 May 2020 Grand Hyatt Incheon Inceon South Korea 31 May 2020 Grand Hyatt Jakarta Jalarta Indonesia 31 May 2020 Hyatt Regency London - The Churchill London United Kingdom 31 May 2020 Grand Hyatt Muscat Muscat Oman 31 May 2020 Hyatt Regency Coconut Point Resort & Spa Bonita Springs US 31 May 2020 Hyatt Regency Saipan Saipan Northern Mariana Islands 31 May 2020 Santa Ana Hyatt Regency Tamaya US 31 May 2020 Pueblo -Daily Full Breakfast for 2. Grand Hyatt Bali Nusa Dua Indonesia -100.00 USD F&B Credit Per 31 May 2020 Stay. -Welcome Amenity. Grand Hyatt Amman Amman Jordan -2-night minimum length of 31 May 2020 stay required. -Confirmable within 24 hours of Travel Advisor request to hotel and subject to Hyatt Regency Phuket Resort Phuket Thailand 31 May 2020 availability: Early Check-In, Room Upgrade, Connected/Adjoining Rooms.

19 Property Name City Country Offer Validity -Daily Full Breakfast for 2. -100.00 USD Property Credit Per Stay. -Welcome Amenity. -No Minimum Night Stay Required. -Room Upgrade, including non-suite to suite; subject to availability and confirmable Park Hyatt Paris-Vendôme Paris France 31 May 2020 within 24 hours of booking -Confirmable within 24 hours of Travel Advisor request to hotel and subject to availability: Early Check-In, Late Check-Out, Connected/Adjoining Rooms. -Parking for one vehicle for the duration of the stay -Daily Full Breakfast for 2. -75.00 USD Property Credit Hyatt Regency Bangkok Sukhumvit Bangkok Thailand Per Stay. 31 May 2020 -Welcome Amenity. -2-night minimum length of stay required. -Confirmable within 24 hours of Travel Advisor request to Hyatt Regency Chantilly Chantilly France hotel and subject to 31 May 2020 availability: Early Check-In, Room Upgrade, Connected/Adjoining Rooms.

20 Definitions

"Customer" shall mean an Standard Chartered Bank Priority customers to whom the Standard Chartered Bank Priority Concierge program benefits have been extended.

“Participating Merchants” are those who have agreed to offer special privileges or discounts to the customers of the proposed concierge program.

"Offer" shall mean special privileges and discounts provided by various merchant partners.

Terms and Conditions The customer needs to call Standard Chartered Bank Priority Concierge to avail the benefits.

The benefits as mentioned herein above cannot be used or redeemed in combination with any other discounts or promotions or vouchers or special events and is also not valid on the Blackout Dates, unless otherwise stated by the respective merchant partner.

All offers have validity dates. Please call concierge to know more about the offers and validity dates.

The benefits offered are subject to change/withdrawal without prior notice. This offer has no monetary value, is not transferable, is not for sale or re-sale nor redeemable for cash.

No two offers can be clubbed together.

The discounts if any will be valid on only the net amount (excluding taxes or any other charges)

Any applicable taxes have to be paid by the customer

Individual Merchant Terms & Conditions apply. Please check with concierge on such terms

Standard Chartered Bank does not assume any responsibility for the products and services offered by participating Merchant partners.

The products are sold and the services are provided solely by such merchants, under such terms and conditions as determined by such merchants and Standard Chartered Bank accepts no liability whatsoever in connection with such products and services.

All queries, complaints and issues related to the offer should be directed to Aspire Lifestyles that provides concierge services to Standard Chartered Bank Priority customers.

21 All disputes are subject to the exclusive jurisdiction of the competent courts of Mumbai

The global preferred hotel privileges and the overseas education programme are not organized by Standard Chartered Bank (SCB) and SCB does not have tie ups with the hotels and the education institutions. Aspire Lifestyles, which is a concierge service provider, provides the global preferred hotel privileges and the overseas education programme on behalf of SCB. SCB is not involved in organizing and making arrangements for the global preferred hotel privileges and the overseas education programme. SCB's role is limited to facilitating and directing SCB customer to the Aspire Lifestyles concierge for such related matters. All queries, complaints and issues with regard to the bookings should be directed by SCB customer to Aspire Lifestyles. Any and all SCB customers by connecting with Aspire Lifestyles agrees to the terms and conditions of provision of services between Aspire Lifestyles and SCB; and the manner in which Aspire Lifestyles will use SCB customer's personal data and information

22 Domestic Hotels Programme – Participating Hotels

Property Name City Country Offer Validity The Oberoi Amarvilas Agra India 15% off on the Exotic Vacation The Oberoi Bengaluru India Packages The Oberoi Gurgaon India The Oberoi Rajvilas Jaipur India Offer Inclusions: The Oberoi Vrinda, Luxury Cruiser Kerala India The Oberoi Grand Kolkata India 1. Accommodation at the participating hotels 30 April 2020 The Oberoi Mumbai India 2. Daily breakfast in the restaurant The Oberoi Sukhvilas Spa Resort New Chandigarh India 3. Transfers between the airport/railway The Oberoi New Delhi India station and the hotel at each destination The Oberoi Vanyavilas Wildlife Resort Ranthambhore India 4. Daily yoga session 5. 25% savings on Spa therapies Wildflower Hall Shimla India 5. Complimentary Internet access for up The Oberoi Cecil Shimla India to four devices The Oberoi Udaivilas Udaipur India 6. 24 hour butler service Mayfair Lagoon Bhubaneshwar India Mayfair Convention Bhubaneshwar India Mayfair Heritage Waves Puri India Offer Inclusions: Mayfair Rourkela Rourkela India 1. Hotel Offer: 10% discount on BAR Mayfair Gopalpur Gopalpur India 2. Mayfair Spa Offer: 15% discount on 31 May 2020 Mayfair Gangtok Gangtok India Spa select services Mayfair Darjeeling Darjeeling India 3. Dining Offer: 15% discount on Food & Soft Beverages at restaurants on a-la- Mayfair Kalimpong Kalimpong India carte basis except Super Snax and Mayfair Goa Goa India Mamma Mia ( Dining offer also available Mayfair Raipur Raipur India & applicable to Non-residential guests)

23 Property Name City Country Offer Validity Brunton Boatyard Fort Kochi India 1. Offer : Flat 25% discount on their published tariff across the below Eight Bastion Fort Kochi India mentioned properties Beach Gate Bungalows Fort Kochi India 2. 2 NIGHTS OFFER- Stay for a ChitoorKottaram Kochi India minimum of 2 Nights at a CGH Earth Casino Hotel Kochi India property, avail an additional 10% discount on your Contract rates. Spice Village Thekkady (Periyar) India 3. MULTI PROPERTY OFFER : Coconut Lagoon Kumarkom India a. Use a minimum of 2 CGH Earth Spice Coast Cruises HOUSE BOAT properties in a single reservation, avail (KETTUVALLAM) Kumarkom India an additional 5% discount on your The Marari Beach Mararikulam India Contract rates. Wayanad Wild Wayanad India b. Use a minimum of 3 CGH Earth properties in a single reservation, avail Maison Perumal Pondicherry India 30 April 2020 an additional 10% discount on your Palais De Mahe Pondicherry India Contract rates. Visalam Chettinad India c. Discount applicable on CPAI Mantra Koodam Kumbakonam India (Breakfast), MAPAI (Breakfast, Lunch or Dinner) and APAI plan (Breakfast, Lunch and Dinner) meal plan subject to availability at the respective hotel. d. Complimentary activities which are part of the rates, some are on Quiet by the River Malayattoor Forest India chargeable basis.

24 Definitions

"Customer" shall mean an Standard Chartered Bank Priority customers to whom the Standard Chartered Bank Priority Concierge program benefits have been extended.

“Participating Merchants” are those who have agreed to offer special privileges or discounts to the customers of the proposed concierge program.

"Offer" shall mean special privileges and discounts provided by various merchant partners.

Terms and Conditions The customer needs to call Standard Chartered Bank Priority Concierge to avail the benefits.

All offers have validity dates. Please call concierge to know more about the offers and validity dates.

The benefits offered are subject to change/withdrawal without prior notice. This offer has no monetary value, is not transferable, is not for sale or re-sale nor redeemable for cash.

No two offers can be clubbed together.

The discounts if any will be valid on only the net amount (excluding taxes or any other charges)

Any applicable taxes have to be paid by the customer

Individual Merchant Terms & Conditions apply. Please check with concierge on such terms

Standard Chartered Bank does not assume any responsibility for the products and services offered by participating Merchant partners.

All queries, complaints and issues related to the offer should be directed to Aspire Lifestyles that provides concierge services to Standard Chartered Bank Priority customers.

All disputes are subject to the exclusive jurisdiction of the competent courts of Mumbai

25 Priority Concierge Contact Details

Call us at - 1800 102 7274

Write to us at - [email protected]

26 Priority Global Concierge Programme – Terms & Conditions

The global concierge programme is provided and administered by Aspire Lifestyles (International SOS Services (India) Pvt. Ltd) (“The Concierge”). These terms and conditions apply to all services ordered from or provided to the Standard Chartered Banks Priority client (“The Client”) by the Concierge and by requesting services from the Concierge, the Client agrees that these conditions without limitation or qualification shall apply to those services and the order(s). Please read these terms and conditions carefully. Please note that Standard Chartered Bank may update these terms and conditions from time to time and the usage of the Concierge services shall imply an acceptance of the changes made to the terms and conditions from time to time. Standard Chartered Bank is not the provider of the Concierge services. Standard Chartered Bank has contracted with the Concierge with its registered office at 603- 604, Copia Corporate Suites, Jasola District Center, Jasola New Delhi 110025 to provide the Concierge services to the Client. All queries, complaints and issues with regard to the Concierge services should be directed by the Client to the Concierge.

Availability

The Concierge is available 7 days a week, 24 hours per day and is accessible locally and worldwide. To make use of the Concierge, the Client may call the dedicated telephone number 1800 102 7274.

Services Offered by the Concierge

The services offered by the Concierge includes the following:

1 Travel Services

1.1. Inoculation and Visa Requirement Information

The Concierge can assist Clients with any information regarding visa, health precautions and/or inoculation requirements, as may be applicable, for travel. The Concierge may also provide Clients with relevant information on medical treatments and consultants available at the destination.

1.2. Hotel Referral and Reservation Assistance

The Concierge may assist the Clients by providing information on hotels including the names, addresses, ratings and contact details of hotels and holiday resorts in major cities. If requested by the Client, the Concierge will facilitate in making the reservations on behalf of the Client and secure reservations, subject to availability. The Concierge reserves the right to deny restaurant requests from Clients if Clients repeatedly fail to honour their bookings or continuously violate cancellation policies. Admission of Clients to any hotel premises is at all times at the sole discretion of the owners and The Concierge shall have no liability where a Client is refused admission to any hotel premises. 1.3 Flight Information and Ticketing Assistance

27 The Concierge will assist the Clients by providing the name, address and telephone numbers of airlines as well as flight times whenever possible. If requested by the Clients and whenever possible, The Concierge will facilitate in making the flight reservation on behalf of the Clients in accordance with the airlines booking policy(s) and the terms and conditions herein:

(1) The Concierge shall use best endeavours to obtain "best rates" for the Clients through one of its ticket agent partners;

(2) The Concierge is not the seller of the tickets and is not responsible for fulfilment of the order(s).

(3) All such tickets and ticket agent partners (who shall be the seller in respect of the transaction) shall have their own terms and conditions (which we suggest you should read);

(4) Such terms and conditions are likely to include terms which state that sales of tickets are final and no refunds shall be issued after the purchase has been made.

(5) The Concierge shall not be able to provide with any refund or obtain any such refund on your behalf.

1.4 Luxury Car Rental and Limousine Referral and Reservation Assistance

The Concierge can assist the Clients by providing information relating to the names, addresses and telephone numbers of luxury car/bike rental and limousine companies in major cities. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.

1.5 Currency Rates and Conversions

The Concierge can assist the Client with indicative exchange and conversion rates based on information available on the website www.oanda.com.

1.6 Trip Planning and Assistance

The Concierge may assist the Client by providing the names, addresses and telephone numbers of the travel and tour companies. If requested by the Client and whenever possible, the Concierge will facilitate in making the arrangement on behalf of the Clients.

1.7 Airport Limousine Transfer Service

The Concierge shall assist the Clients for limousine transportation services to and/or from airports. The Clients will be required to book airport limousine transfer service with the Concierge at least 48 hours prior to the Client’s arrival or departure from an airport. Any cancellation of such booking shall be notified no later than 24 hours in advance of the Client’s arrival.

1.8 Airport Meet and Assist Service

The Concierge shall provide assistance to the Clients in:- (a) arrival/departure procedures/formalities from the airport; (b) arranging “Meet and Assist”. Client will be required to request for Airport “Meet and Assist” service with the Concierge at least 72 hours prior to the Client’s arrival to facilitate the

28 arrangement by the Concierge. Any cancellation of such booking shall be notified no later than 48 hours in advance of the Client’s arrival; (c) luggage clearance & immigration clearance formalities;

1.9 Airport Lounge Access Service

The Concierge shall endeavour to arrange for access to selected airport lounges for the Clients upon request. The Client is required to request for this service with the Concierge at least 24 hours prior to the Client’s arrival to facilitate the arrangement.

1.10 Overseas Language/Translation Support

The Concierge shall provide the Clients with telephonic translation services and emergency support, upon request.

1.11 Sightseeing and Destination Recommendations

The Concierge will assist the Client by providing the names, addresses and telephone numbers of travel agencies located at the Client’s travel destinations. If requested by the Client and whenever possible, the Concierge will assist in the faxing of travel packages from these travel agencies to the Clients and coordinate the arrangements on behalf of the Clients.

1.12 Luxury Yacht/Cruise Information and Reservations

The Concierge may assist the Client by providing the name, address and telephone number of luxury yacht/ cruise/ sea liner operators in major cities, as well as departure/arrival times whenever possible. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.

1.13 Train or Rail Information and Ticketing

The Concierge will assist the Client by providing the names, addresses and telephone numbers of train/rail operators in major cities, as well as departure/arrival times whenever possible. If requested by the Client and whenever possible, The Concierge will facilitate in making the reservation on behalf of the Client.

2. Golfing Services

2.1 Golf Course Referral and Reservation Assistance

The Concierge shall assist the Client, whenever possible, by providing the address and telephone number of golf courses in major cities. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.

2.2 Golf Lessons Information and Referral Assistance

The Concierge shall provide the Client with referrals to private golf coaches and classes on a worldwide basis. If possible and upon request, the Concierge shall also provide the Client with information concerning the class schedules as well as the locations where these classes are held.

29 2.3 Golf Equipments and Apparels

The Concierge shall, whenever requested upon by the Client, assist him/her with the purchase and delivery of high-end golf clubs and golf accessories such as apparels from authorized boutiques. the Concierge shall not be responsible for cost of the item as well as all associated third party costs which shall be borne by the Client.

2.4 Golf Events Assistance

The Concierge shall assist in the provision of information on major golfing events and/or competitions on a global basis. Whenever requested upon, the Concierge shall facilitate in the booking and purchase of entry tickets to the designated event.

3. Wine and Dine

3.1 Dining Referral and Reservation Assistance

The Concierge will assist the Client by providing the name, address and telephone number of restaurants in major cities. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.

3.2 Private Dinning Assistance

The Concierge shall assist the Client in providing referrals to caterers based on the type of cuisine as specified by the Client. Although the Concierge shall provide such referrals, the ultimate selection of the caterer as well as the food menu shall be the onus of the Client.

3.3 Food Tours Referral and Assistance

The Concierge shall provide referrals to event companies who organize food tours on a worldwide basis. Whenever requested upon, the Concierge shall assist the Client in the purchase of the air tickets and the bookings of hotel accommodation in the location as advised by the Client. The Concierge shall not be responsible for the planning of the itinerary of the tour on behalf of the Client.

3.4 Food Tasting Events Information Service

The Concierge shall provide to the Client, as and when available, with information concerning food tasting events on a worldwide basis.

3.5 Vineyards Information and Referral Services

The Concierge shall assist the Client by providing information on the popular vineyards on a worldwide basis. If possible, the Concierge shall also provide the Client with their opening hours and addresses. On a best effort basis, the Concierge shall also assist the Client in the purchase and delivery of selected wine as specified by the Client from the vineyards and/or authorized distributor.

4. Arts and Culture

4.1 Special Events and Performance Assistance

30 The Concierge will assist the Client, whenever possible, by providing information of special events and performance held in major cities. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.

4.2 Information on New Books and Albums Releases

The Concierge shall, upon request from the Client, provide information on the release of the latest books and music records, and if necessary, the locations of book and music stores where these items are available. Whenever possible, the Concierge shall facilitate in the purchase of any such item from the stores and/or provide the Client with the website link where these items are available.

4.3 Cultural Centres, Museums, Art Gallery and Exhibition Information and Referral Services The Concierge shall provide, upon request by the Client, information on exhibition events, including the date, operating hours as well as the venue. Whenever necessary, the Concierge shall assist the Client in the reservation, purchase and delivery of the tickets.

4.4 Cultural and Historical Tours The Concierge shall assist the Client in providing referral services to authorized tour agents specializing in cultural and historical tours. Whenever requested upon by the Client, the Concierge will also assist in the booking of designated tours with the selected authorized tour agent. Should the Client require tailor-make tour packages, the Concierge shall refer the Client to the authorized tour agent for direct liaison.

5. Shopping Services

5.1 Flower and Gift Delivery Assistance

The Concierge will assist the Client by arranging for delivery of flowers or gifts to his family or business associates.

5.2 Jewellery and Watches Referral Assistance

The Concierge will assist the Client by providing the name, address and telephone number of jewellers and timepiece shops in major cities.

5.3 Arts and Antiques Dealers Information Assistance

The Concierge will assist the Client by providing the name, address and telephone number of arts and antiques dealer in major cities. If possible and upon request, the Concierge shall also provide the Client with the opening hours of the shop/dealer.

5.4 Major Shopping Belts/Locations Information Assistance

The Concierge will assist the Client by providing the name, address and telephone number of shopping locations in major cities. If possible and upon request, the Concierge shall also provide the Client with the opening/closing hours of the shops.

5.5 Spa, Fitness Centre and Sports Centre Information and Referral Assistance

31 The Concierge will assist the Client by providing the name, address and telephone number of spa and fitness centers in major cities. Whenever possible, the Concierge shall also provide the Client with the opening/closing hours of the shops/centres. If requested by the Client and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Client.

5.6 Tailoring

The Concierge will assist the Client by providing the name, address and telephone number of tailoring shops in major cities. Whenever possible, the Concierge shall also provide the Client with the opening/closing hours of the shops.

6 Business Services

6.1 Conference Information and Referral Services

The Concierge will assist the Client by providing conference service referral. If requested by the Client and whenever possible, The Concierge will facilitate in making the arrangements on behalf of the Client.

6.2 Messenger Service Assistance

The Concierge will assist the Client by providing assistance to relay message between the Client and his family or business associates.

6.3 Courier Service Assistance

The Concierge will assist the Client to send documents or parcels by arranging courier services to his family or business associates.

6.4 Translation Services

The Concierge will assist the Client the name, address and telephone number of translating agencies in major cities. Whenever possible, the Concierge shall also provide the Client with the opening/closing hours of these agencies. If requested by the Client and whenever possible, The Concierge will facilitate in making the arrangements on behalf of the Client with an identified translating agency.

7. Other Services

7.1 Event Planning

The Concierge will assist in referring the Client to an event planner for the organization of birthday parties, black tie events or private get-togethers.

7.2 Pet Care Assistance

32 The Concierge will assist the Client in making arrangements for the following services: Pet grooming services – to collect from the Client’s residence or from the address given by the Client to the pet grooming centre, and have the dog returned to the requested place. Delivery services – to arrange for the delivery of pet food and other related pet articles to the Client’s residence subject to a minimum purchased amount as set forth by the service providers Pet sitting services – to arrange for pet sitter to provide daily care to the pet by: 1. giving feedings to the dog; or 2. walking the dog. Pet transportation services – to arrange for pet taxi to/from the veterinary Pet lodging services – to arrange for pet accommodation while the Client is not in his Usual Country of Residence

7.3 Laundry Pick-up/Drop-off Services

The Concierge will assist in arranging on behalf of the Concierge laundry service providers who are able to provide a ‘pickup/drop-off’ service from/to the Client’s home.

7.4 Home Grocery Delivery

The Concierge will assist in the ordering and delivery of non-perishable groceries to the Client’s home.

7.5 Massage and Aromatherapy Services

The Concierge will assist in the arrangement of a qualified masseur or aroma therapist for home visits to provide a ‘spa at home’ service for the Client’s holistic well-being.

8. Overseas Study Referral and School Application Assistance Service

The concierge shall, upon request by the Client, recommend qualified agencies to provide 1 on 1 consultation and advise of school application services.

8.1 Physical Examination Recommendation and Arrangement

8.2 Concierge will, upon request, provide physical examination institutions recommendation, including their contact information, for the Client to choose from.

8.3 Pre-trip Travel Assistance

Concierge will, upon request, assist the Client in tickets booking, hotel reservation and airport pick-up services. Concierge will also provide the Client with important notes and help the Client transfer to alternative travels.

8.4 Driving School Referral

Concierge will, upon request, assist the Client by providing the name, address and telephone number of local driving school.

33 8.5 Emergency Message Transmission Upon the arrival of the Client (or the Client’s child), Concierge will undertake to keep the parents informed and tell the contact information of the Client (or the Client’s child), as appropriate.

8.6 Overseas Study services during School Selection Phase

1. Referral of Schools and Educational Consultants Concierge shall upon request by the Client, provide the name, address and telephone number of qualified agencies who will be able to provide information on overseas educational institutions including information pertaining to Educational Consultants.

2. Destination Information Concierge shall provide the name, address and telephone number of agencies who will be able to provide information pertaining to destination countries including local culture, customs and security.

3. School Visit If Client / parents wish to visit the selected school, Concierge shall assist to arrange for the school visit and a local guide to accompany the Client / parents during the school visit.

8.7 Pre-Departure Preparation Phase

1. Referral of Real Estate Agents Concierge will, upon request, assist the Client by providing the name, address and telephone number of local real estate companies in the destination country who will be able to provide accommodation assistance. Concierge will keep concerned until the Client settles down.

2. Pre-trip Information Assistance Concierge will, upon request, assist the Client by providing information concerning visa and inoculation requirements, custom and duty regulations, foreign exchange rates, in the destination country.

3. Referral to Health Check Provider in India for Visa Application Concierge will, upon request, assist the Client by providing the name, address and telephone number of accredited health service providers who will be able to provide health check-ups for Visa application in India. The above Services are purely on referral or arrangement basis only. Concierge shall not be responsible for any third party expenses incurred which shall be the responsibility of the Client.

9. Global Preferred Hotel Privileges

The Global Preferred Hotel Privileges refer to a set of hotel privileges that are sourced from external hotel and resort partners by the Concierge and in turn made available to our Clients. A hotel privilege may consist of elements such as early check-in, or room upgrade, or complimentary in-room credits or amenities.

The Client may access the hotel privilege by making a prior room reservation via the concierge. Hotel bookings are subject to availability and each hotel reserves the right to substitute or modify the hotel privilege. Privileges cannot be enjoyed in conjunction with other offers or promotions. Each hotel’s terms and conditions, including cancellation policies, will apply.

34 10. Domestic Hotel Privileges

The Domestic Hotel Privileges refer to a set of hotel privileges with hotels within India that are sourced from external hotel and resort partners by the Concierge and in turn made available to our priority Clients. A hotel privilege may consist of elements like complimentary night stay based minimum nights purchased by the Client.

A Client may access the hotel privilege by making a prior room reservation via the concierge. Hotel bookings are subject to availability and each hotel reserves the right to substitute or modify the hotel privilege. Privileges cannot be enjoyed in conjunction with other offers or promotions. Each hotel’s terms and conditions, including cancellation policies, will apply.

General terms and conditions applicable to the above Services offered by The Concierge

1. Clients may place requests for the above Services by telephone only (which does not include text messages);

2. Standard Chartered Bank and/or The Concierge, may at its sole discretion, withdraw any of the Services and/or to refuse to accept any requests;

3. If the Concierge is unable to deal with any request, it will inform the Client as soon as reasonably practicable;

4. Once the Client requests for any of the Services from the Concierge, it will be deemed that all details provided to The Concierge for the purpose of booking, ordering or purchasing products or services are correct and that the Client has sufficient funds to cover the cost of the product or service;

5. The Concierge and/or Standard Chartered Bank shall not be held responsible for the non-execution and/or delays resulting from any cause or event not reasonably within its control and not limited to riots, earth quake, breakdown of plant and machinery, acts of God etc.

6. The Concierge and/or Standard Chartered Bank shall have no liability to the Client for any loss, damage, costs, expenses or other claims that the Client may suffer or incur as a result of availing any of the above Services that may have been facilitated by The Concierge as a result of requests or any instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any Client Default.

7. Standard Chartered Bank makes no representation or warranties to the Client, express or implied, with respect to any of the Services that will be provided by the Concierge. All warranties, conditions and other terms implied by statute or common law (including but not limited to fitness of purpose or merchantability) shall be expressly disclaimed and excluded to the fullest extent permitted by law.

8. Standard Chartered Bank does not warrant the competency of the Concierge. In no event, shall Standard Chartered Bank be held liable and/or responsible in any way for any actions/inactions and/or performance of the Concierge;

9. Standard Chartered Bank does not assume any liability for (i) fraud committed by or misrepresentation by the Concierge or the Client or (ii) any information or data given by the Client or the Concierge;

35 10. In no event will the Concierge be liable for any indirect, incidental, compensatory or punitive damages or damages resulting from loss of profits, loss of data or business interruption arising out of the use, inability to use, or the results of use of the Services;

11. Any disputes arising out of the Services above, shall be subject to the laws of India and courts of Mumbai in India shall have the jurisdiction to resolve all disputes arising out of the Services

12. Clients need to directly bear all expenses of services availed from the concierge. Standard Chartered Bank will not be liable for any payment for Services availed by the Clients from the Concierge.